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- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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TO THE CONSUMER PROTECTION AGENCY cfbp* FROM : XXXX XXXX XXXX XXXX XXXX OR XXXX XXXX XXXX E-MAIL XXXX PHONE CONTACT XXXX XXXX OR XXXX XXXX XXXX REGARDING A SALE DATE ON MY HOME XX/XX/XXXX ALLEGE FRAUD PREDATORY LENDING AND ALLEGE FRAUD NOTE/ MORTGAGE FRAUD IS THE ISSUE UNDER FLORIDA STATUE : 702.015 ELEMENTS OF COMPLAINTS, LOST DESTROYED OR STOLEN NOTE AFFIDAVIT ( 1 ) ( 20 ( A ) ( B ) UNDER SECS.673.3001 3.
TO WHOM IT MAY CONCERN : I HAVE A SALE DATE ON MY HOME XX/XX/XXXX CASE NO XXXX XXXX XXXX COURT XXXX JUDICIAL QL QUICKEN LOANS ALLEGE PREDATORY LENDING PRACTICE IT APPEARS I NO LONGER HAVE AN ATTORNEY REPRESENTING ME /US . MY LAW FIRM MAY HAVE ABANDONED MY CASE WHO WAS LEGALLY DEFENDING ME AGAINST MY LENDER QUICKEN LOANS SERVICING CO. THIS LAW FIRM WAS RETAINED FROM XX/XX/XXXX AND LAST WE HEARD FROM THIS LAW FIRMS WORKERS WAS AROUND XX/XX/XXXX. IRONICALLY, JUST AROUND THE SAME TIME QUICKEN LOANS THE PLAINTIFF AGAIN PURSUING FORECLOSURE AT THE FLORIDA XXXX XXXX COUNTY COURTS THE XXXX JUDICIAL WHILE ALLEGE VIOLATING A CEASE AND DESIST ORDER WHICH PROTECTS ME UNDER LAW STATUE UNDER PROVISIONS OF FEDERAL LAW THE FAIR DEBT COLLECTION PRACTICES ACT ( FDCPA ) 15 U.S.C. 1692 c ( C ], TO CEASE ALL COMMUNICATION ETC., ETC., QUICKEN LOANS HAD PLACED AN OTHER SALE DATE ON MY HOME THIS TIME XX/XX/XXXX MY HOME NOT YET SOLD HOWEVER JUST A FEW MONTHS BACK ALLEGED SOLD MY HOME ON THE COURT STEPS AND THERE WAS A NEW BUYER WHILE PROTECTED UNDER A CEASE AND DESIST AND LEGAL REPRESENTATION DEFENSE NOT TO MY KNOWLEDGE MY HOME WAS SOLD AT THAT TIME WILL FURTHER EXPLAIN MY HOME BEING SOLD LATER ON IN THIS LETTER! I HAD RETAINED LEGAL DEFENSE BY THIS SAME LAW FIRM ON XX/XX/XXXX ONE YEAR AGO FROM MY NEW SALE DATE POST MARKED XX/XX/XXXX MY HOME SCHEDULED FOR SALE THIS UPCOMING DATE XX/XX/XXXX. IT WAS ON SET BY A MOTION TO SHOW CAUSE ON WHY THIS FORECLOSURE SHOULD NOT TAKE PLACE XX/XX/XXXX EXACTLY ONE YEAR LATER FROM XX/XX/XXXX WHERE THERE IS A CEASE AND DESIST IN PLACE AND LAWYERS WORKING ON MY CASE ACCORDING TO THIS LAW FIRM THROUGH OUT THE ENTIRE YEAR!
I AM IN FLORIDA AND THE LAW FIRM IS IN CALIFORNIA. IT SEEMS AFTER THE CEASE AND DESIST DOCUMENT SENT TO US BY MY LAW FIRM ON XX/XX/XXXX THIS CEASE AND DESIST DOCUMENT WAS SIGNED BY US TO PROTECT US FROM FORWARDING ANY FURTHER MORTGAGE PAYMENTS TO OUR LENDER QUICKEN LOANS AND PROTECTING US FROM ANY FURTHER CONTACT FROM LENDER 'PLAINTIFF 'QUICKEN LOANS WHO IS SUING FOR A FORECLOSURE AND SALE DATE MY HOME. THE CEASE AND DESIST PAPERS WERE SENT BACK SIGNED WITH PROOF OF XXXX FAX TRANSMITTABLE FOR QUICKEN LOANS! ACCORDING TO MY LAW FIRM THIS CEASE AND DESIST WAS PROTECTING US FROM MY LENDER QUICKEN LOANS FROM CONTACTING ME ANY FURTHER AND THEY WOULD ONLY BE ABLE TO CONTACT MY LAW FIRM. AND I WAS NO TO TALK TO ANY ONE ABOUT MY CASE OR ANY OTHER LAWYER ACCORDING TO THIS LAW FIRM.
THIS DOCUMENT CEASE AND DESIST ALONG WITH A DEMAND LETTER FOR MY LENDER QUICKEN LOANS WAS SENT TO THEM FOR ALLEGE PREDATORY LENDING PRACTICES TO QUICKEN LOANS LEGAL DEPT TO PROTECT ME /US ! XXXX [ HUSBAND } HAD TO SIGN WITH THE ATTORNEY AS HE WAS THE ONE RESPONSIBLE FOR THE QUICKEN MORTGAGE LOAN NOTE PRINCIPLE AND MY NAME WAS JUST STIPULATED AS I WAS JUST THE NOTE HOLDER AND NOT RESPONSIBLE FOR THE LOAN. REALIZING A YEAR LATER FROM XX/XX/XXXX THIS CEASE AND DESIST PROTECTING US HAD ENDED XX/XX/XXXX. THEREFORE, FROM XX/XX/XXXX TO XX/XX/XXXX THIS CEASE AND DESIST PROTECTING US HAD ENDED AND SO DID THIS LAW FIRM DEFENDING OUR COURT CASE! AND WITHOUT ANY NOTICE OR WARNING THEY HAD BAILED ON ME/US! IRONICALLY, AT THE SAME TIME IN XX/XX/XXXX ANOTHER FORECLOSURE PREVAILED LEADING TO A SALE DATE ON MY HOME FOR XX/XX/XXXX. { THINK IT IS A SET UP? } NOW CAUSING A VERY BURDENSOME FINANCIAL AND STRESSFUL HARDSHIP WITH DOUBLE ALLEGE SCAMS ONE ALLEGE BY THIS LAW FIRM AND TWO BY QUICKEN LOANS AND THEIR ASSIGNS AND SUCCESSOR ETC., IN OR AROUND XX/XX/XXXX ANOTHER FORECLOSURE SUMMONS WAS ISSUED TO US BY OUR LENDER WHILE UNDER A DOCUMENT CALLED A CEASE AND DESIST. IRONICALLY, THIS LAW FIRM HAD BEGAN AVOIDING MY CALLS AFTER AN ENTIRE YEAR ADHERING TO MY CALLS AND CONFIRMING THEY WERE RECEIVING DOCUMENTATION. AT THE TIME I HAD THIS MOST RECENT FORECLOSURE POST MARK XX/XX/XXXX WITH A COURT DATE XX/XX/XXXX. A SUMMONS INDICATING A MOTION TO SHOW CAUSE ON WHY ANOTHER FORECLOSURE SHOULD NOT PREVAIL AS ONE PRIOR A FEW MONTH BACK EVIDENTLY DID OCCUR AND NOT TO MY KNOWLEDGE. AND MY HOME WAS SOLD ON THE COURT STEPS AT WHILE STILL RETAINING THIS LAW FIRM AND WHILE WE WERE STILL PROTECTED UNDER A CEASE AND DESIST. QL QUICKEN LOANS REFERED TO XXXX AS RESPONSIBLE FOR THE LOAN AND YET KNOWING HE WAS NOT THE NOTE HOLDER EVEN AT CLOSING XX/XX/XXXX AND PRIOR!, I XXXX WIFE WAS THE NOTE HOLDER WITH NO JOB XXXX XXXX XXXX XXXX AND THIS WAS UNDER STOOD WITH QUICKEN LOANS AT THE PROMPT OF CLOSING DISCUSSIONS FROM XX/XX/XXXX TO XX/XX/XXXX CLOSING.
THERE WAS A PRIOR FORECLOSURE TO THIS MOST RECENT ONE POST MARKED XX/XX/XXXX ; WHICH WAS ONLY A FEW MONTHS BACK IN OR AROUND XX/XX/XXXX /XX/XX/XXXX AND THIS LAW FIRM CONFIRMED WITH I XXXX THEY HAD LEGALLY BATTLED QUICKEN LOANS SERVICING COMP AND I /WE WERE NO LONGER WITH MY LENDER QUICKEN LOANS. THE LAW FIRM BELIEVED THANKS TO THEM THEY BATTLED ME OUT FROM UNDERNEATH THEM QL { QUICKEN LOANS SER. CO. FURTHER STATING " AND IT WAS NOT EASY! '' QUESTION? THEN WHY AM I BACK IN FORECLOSURE WITH QUICKEN LOANS SUMMONS POST MARK XX/XX/XXXX ON XX/XX/XXXX COURT FOR A MOTION TO SHOW CAUSE? ON WHY THIS FORECLOSURE SHOULD NOT TAKE PLACE? I HAD ASKED MY LAW FIRM? AND WHY IS THIS LAW FIRM NO LONGER RESPONDING TO THIS NEW FORECLOSURE SUMMONS POST MARKED XX/XX/XXXX HEARING MOTION TO SHOW CAUSE XX/XX/XXXX? NOR ARE THEY RESPONDING TO US!
IRONICALLY, I JUST HAD NOTICED XX/XX/XXXX THE CEASE AND DESIST PROTECTING US ENDED 'XX/XX/XXXX ' FROM WHEN IT COMMENCED XX/XX/XXXX. THE LAW FIRM DOES NOT RESPOND ANY LONGER ENDING 'XX/XX/XXXX ' BOTH THE CEASE AND DESIST AND THE HIRING OF THIS LAW FIRM WAS RETAINED IN XX/XX/XXXX EXACTLY ONE YEAR AGO. ONE MAY SAY WHAT A COINCIDENCE? JUST PRIOR, I WAS STILL IN VERBAL CONTACT WITH THIS LAW FIRM REGARDING THESE ON GOING FORECLOSURE THREAT SUMMON DOCUMENTATIONS BY QUICKEN LOANS AND /OR THEIR CULPRIT ASSIGNS AND SUCCESSORS WHO ALLEGE SOLD MY HOME ALREADY IN XX/XX/XXXX/XX/XX/XXXX, YET I DID NOT KNOW MY HOME WAS SOLD? UNTIL THIS IRRESPONSIBLE REPRESENTATIVE AT THIS LAW FIRM LET ME KNOW IT WAS SOLD IN OR AROUND XX/XX/XXXX/XX/XX/XXXX! AFTER GOING TO THE LAW FIRMS MANAGER HE REASSURED ME THEY ARE STILL PURSUING A QUITE TITLE RELEASING ME FROM MY MORTGAGE DEBT UNDER AN ALLEGE FRAUD NOTE.
AFTER, HURRICANE IRMA I RETURNED HOME FROM BEING EVACUATED. THEN RECEIVING A FLOOD OF MAIL FROM QUICKEN LOANS. I SENT THESE DOCS AS I WAS RECEIVING VARIOUS KINDS INCLUDING THE FORECLOSURE MOTION TO SHOW CAUSE THROUGH MY LAW FIRMS E-MAIL PORTAL THAT IS STILL CONFIRMED IN THEIR PORTAL. ALTHOUGH, ACCORDING TO MY LAW FIRM! I WAS OUT FROM QUICKEN LOANS THIS WAS BACK IN XX/XX/XXXX/XX/XX/XXXX WHEN THERE WAS VERBAL PHONE AND E-MAIL PORTAL CONTACT RESPONSE JUST A FEW WEEKS PRIOR, TO SENDING THIS LAW FIRM MOST RECENT ON GOING FORECLOSURE SUMMONS POST MARKED XX/XX/XXXX THIS LAW FIRM WAS CONFIRMING THEY ARE RECEIVING AGAIN DOCUMENTATION VERBALLY AND E-MAIL PORTAL REASSURING ME I WILL NOT LOSE MY HOME.
THESE MOST RECENT DOCS WERE 1. A MOTION TO SHOW CAUSE BY PLAINTIFF QUICKEN LOANS 2. DOCS WITH SOME QUICKEN LOANS MILITARY QUESTION DOCUMENTATION BOTH SEPARATE MY HUSBAND AND I. 3. THE FIRST MOTION TO SHOW CAUSE AFTER HURRICANE IRMA HAD NO COURT DATE! { RED FLAG } AFTER SENDING THE LAW FIRM MY DOCUMENTATION I WAS LEFT HANGING BY THIS LAW FIRM WHO DID NOT RESPOND TO THE COURTS WHO WERE 'RATED 'A ' BY THE XXXX ' AND THAT THERE WAS AN ACTUAL LAW FIRM THERE IN CALIFORNIA! WHAT A JOKE!
A YEAR LATER XX/XX/XXXX FROM THE TIME I HAD RETAIN THIS LAW FIRM IN XX/XX/XXXX I RECEIVED A MOTION TO SHOW CAUSE WITH A POST MARK FXX/XX/XXXX COURT DATE XX/XX/XXXX. THEN THIS LAW FIRM STOPPED RESPONDING JUST TWO WEEKS BEFORE THE ACTUAL COURT DATE XX/XX/XXXX. AFTER, PAYING THOUSANDS OF DOLLARS TO THIS LAW FIRM IT WAS LEARNED THIS LAW FIRM HAVE NEVER RESPONDED TO FLORIDA XXXX XXXX COUNTY COURTS XXXX JUDAICAL COURT SYSTEM. THIS LAW FIRM THROUGH OUT THE ENTIRE YEAR AND THE COURSE OF FORECLOSURE SUMMONS ON GOING BY QUICKEN LOANS ASSIGNS AND SUCCESSORS FOR THE ENTIRE YEAR. THIS LAW FIRM HAVE NOT RESPONDED ACCORDING TO THE FLORIDA XXXX XXXX COUNTY COURTS AT THE XXXX JUDICIAL SYSTEM COURT. NOT TO MY KNOWLEDGE THERE WERE ALLEGE PRIOR SALE DATES ON MY HOME AND IT WAS SOLD ON THE COURT STEPS IN OR AROUND XX/XX/XXXX OR XX/XX/XXXX AND NOT TO MY KNOWLEDGE! YET, I WAS STILL SECURE IN MY HOME!
AFTER I WAS IN SUCH DISARRAY WITH HURRICANE IRMA I AND HAD THAT XXXX XXXX LANDING ME IN THE HOSPITAL WITH A XXXX XXXX I WAS BATTLING AND I STILL FORWARDED THESE QUICKEN LOANS FORECLOSURE DOCS QL TO SET MY HOME FOR SALE! THE DOCUMENTS WERE RECEIVED AND CONFIRMED BY THIS LAW FIRM WHO SPOKE WITH ME HOPING THE BEST FOR THE ORDEAL WITH MY HEALTH AND THE HURRICANE! DURING HURRICANE IRMA I HAD TO EVACUATE AND ARRIVING HOME I WAS HIT WITH MORE FORECLOSURES FROM QUICKEN LOANS. BEFORE THIS UP COMING SALE DATE XX/XX/XXXX ACCORDING TO THE LAW FIRM I HIRED. A LAW FIRM WHO WAS IN PRACTICE FOR THE PEOPLE LITIGATING FOR THE PEOPLE WHO WERE GETTING XXXX BY CRIMINAL LENDERS AND /OR TITLE COMPANIES AS IT WAS PUT AND THEY WERE NOT SO MUCH IN IT FOR THE MONIES, JUST SO SINCERE IN HELPING PEOPLE AND MENTIONING HOW THEY FELT BAD ONE PERSON XXXX XXXX XXXX XXXX XXXX XXXX BECAUSE THEY LOST THEIR HOME BY THESE RUTHLESS PREDATORY LENDING INSTITUTIONS. AND WITH THAT I WAS HOPEFUL TO HELP AND I SENT DOCUMENTS TO HELP SUPPORT THEIR MISSION WHILE HELPING MYSELF AND FAMILY. IF THEY ALLEGE USED THESE PEOPLE WHO WERE HURTING AND WHO WERE VULNERABLE LOSING THEIR HOMES AND ROBBED THEIR MONIES LIKE ALLEGE MINE. THEY WOULD FIRST DESERVE TO BE IN JAIL BEFORE THESE LENDING INSTITUTIONS, IN MY OPINION NOW I AM IN QUESTION WHO IS REALLY IN SYNC WITH THE ALLEGE CRIMINALS AS PER THIS LAW FIRM REPRESENTATIVE? BEFORE THE MOTION TO SHOW CAUSE DATED XX/XX/XXXX TO APPEAR XX/XX/XXXX AT XXXX XXXX. TO COURT WE WERE LEFT WITH NO DEFENSE LAWYER! ACCORDING TO THIS LAW FIRM WHO TRIED TO ENTRAP ME INTO SIGNING ON WITH ANOTHER BUYER WHO BOUGHT MY HOME ON THE COURT STEPS IN OR AROUND XX/XX/XXXX/XX/XX/XXXX AND I FELT SHATTERED TO HEAR THIS INSTEAD OF WHAT THIS LAW FIRMS GOAL WAS! IT OCCURRED JUST A FEW MONTHS PRIOR TO THIS NEW SALE DATE XX/XX/XXXX. MY LAW FIRM SLIPPED THIS BY ME OVER THE PHONE AND I WAS NOT COMFORTABLE WITH THIS! THIS SEEMS SCREWY AND R.E.S.P.A. LAWS MAYBE BEING VIOLATED AND THE SALE OF MY HOME IS ALLEGE BEING SOLD BACK AND FORTH UNDER A FRAUD ELECTRONIC ROBO SIGNING MERSE LOAN NOTE PRINCIPLE AND DEED. BELIEVE ME, I KNEW NOTING ABOUT THIS SALE OF MY HOME THAT ALLEGE HAPPENED JUST SEVERAL MONTHS AGO AND BEING MIS LEAD BY MY LAW FIRM AND QUICKEN LOANS MY HOUSE HAS A NEW SALE DATE. THIS DOES NOT HELP TO RUN A HEALTHY HOUSE HOLD UNDER THESE HORRIBLE OPPRESSION AND ABUSES.
IT CAME DOWN TO MY HOME WAS SOLD ON THE COURT STEPS AND FOR ME TO START PAYING SOME BUYER WHO BOUGHT MY HOME COORDINATED BY THIS LAW FIRM WHO TRY TO BELITTLE ME AND OUT LASHED ON ME " BY THIS LAW FIRMS REPRESENTATIVE, SAYING TO ME " WHAT? YOU THINK YOU ARE GOING TO PAY NOTHING! '' WITH OUT NO WARNING OR EXPLANATION OF WHAT TRANSPIRED AS THEY WERE WORKING ON MY CASE FOR A QUITE TITLE. I GAVE THIS LAW FIRM MONTHS OF MEGA AMOUNTS OF DOCUMENTS TO SUPPORT MY CASE AND THEIR MISSION TO HELP OTHER PEOPLE FROM PREDATORY LENDING PRACTICES AND IT IS APPALLING THIS CORRUPTION GOES ON HURTING INNOCENT LIVES AND FAMILIES WITH CHILDREN AFTER, THIS LAW FIRM REVIEWED THOSE DOCUMENTS I HAD SENT IN A MEGA AMOUNT THEY REFEREED TO THE ONES IN QUESTION HANDLING MY LOAN AS CRIMINALS AND THEY WERE GOING TO PAY FOR WHAT THEY DID TO ME! I HAD SENT THIS LAW FIRM DOCS AND THEY WERE ALL WORKING ON MY CASE TOGETHER REASSURING THE LAWYERS WERE RECEIVING THEM. AGAIN REASSURING ME THERE ARE LAWYERS AT THE FIRM RECEIVING THESE DOCUMENTS AND SHOULD QUICKEN LOANS OR WHOM EVER THE Y WERE INVESTIGATING AS THE REAL LENDER AND/OR BUYER MAY BE? IF THE LENDER DOES NOT STEP TO THE PLATE FOR THEIR VIOLATIONS FOR ALLEGE PREDATORY LENDING PRACTICES THEY QL WILL PAY FOR MY PUNITIVE DAMAGES AND THEY WILL LITIGATE.
PLEASE NOTE QL QUICKEN LOANS AND /OR ASSIGNS AND SUCCESSORS SHOW THER UNCLEAN HANDS AND SEEM TO PLAY DIRTY POOL! AS THE FIRST MOTION TO SHOW CAUSE DOCUMENTATION PRIOR TO THE MOST RECENT WAS SENT DURING OR JUST BEFORE HURRICANE IRAMA AND IT HAD SHOWN NO COURT DATE { RED FLAGS } ON THE SUMMONS AND I WAS EVACUATED FROM THE HURRICANE SO NOW QUICKEN LOANS PREYS ON ME TO FORECLOSE AGAIN! STILL THINKING AT THAT TIME I HAVE MY ATTORNY 'S STILL IN MY COURT AS I WAS SPEAKING TO THEIR OFFICE REPS AS THEY REASSURED I WILL NOT LOSE MY HOME AND STATING ALL ALONG I AM PROTECTED UNDER A CEASE AND DESIST QL ARE PLAYING GAMES AND NOW IT SEEMS SO IS THIS LAW FIRM!.
WHEN I HAD ARRIVED HOME FROM HURRICANE IRMA I HAD TO RESET ALL MY COMPUTERS THAT WERE STILL WORKING TO RESEND THESE ON GOING FORECLOSURE DOCS TO A LAW FIRM WHO ALREADY TOLD ME I AM OUT FROM QUICKEN LOANS. AS I WAS STILL HAVING VERBAL CONTACT WITH THIS LAW FIRM UNTIL THIS VERY SAME LAW FIRM RECEIVED THE LAST QUICKEN LOANS FORECLOSURE MOTION TO SHOW CAUSE THIS TIME WITH A DATE POST MARK XX/XX/XXXX COURT DATE XX/XX/XXXX. THIS WAS THE VERY LAST ONE THAT HAS A SALE DATE ON MY HOME MY LAW FIRM 'S SECRETARY VERBALLY TELLS ME ON XX/XX/XXXX APPROXIMATE REFERRING TO MY MOTION HEARING ON XX/XX/XXXX SHE RETORTS, 'YES THIS IS URGENT YOU HAVE A COURT DATE IN A FEW WEEKS WE WILL GET BACK WITH YOU " TO THE QUESTIONS I ASKED WHICH WERE : IF YOU HAD ALREADY GOT ME OUT FROM QUICKEN LOANS WHY DO I EVEN I HAVE TO RESPOND TO THIS SUMMONS OR ARE YOU GOING TO RESPOND? IF SO WHEN ARE YOU GOING TO RESPOND TO THIS FORECLOSURE AND APPEAR IN COURT OR DO I HAVE TO GO TO COURT? MY LAW FIRM NEVER GOT BACK TO ME STRINGING ME ALONG AND I HAD NOW JUST A WEEK LEFT TO DEAL WITH THIS WHOLE ORDEAL BY MYSELF. THIS NOW SEEMED LIKE A VERY WELL COORDINATED SET UP! ALL AROUND! AND NOW IT SEEMS BOTH ARE PLAYING GAMES WITH PEOPLE 'S LIVELY HOODS!
ADVISED BY XXXX XXXX COUNTY COURTS WHO KNEW THE PREDICAMENT I WAS PLACED IN AND IT SEEMS VERY MALICIOUS. THE CLERK OF COURTS REQUESTED IN URGENCY I WRITE THE JUDGE ON THE MATTER! I WE HAD WENT FOR THE HEARING I WAS NOT ABLE TO GO INTO THE COURT ROOM AND A SALE DATE WAS PLACED ON MY HOME. AFTER, GOING BACK TO THE CALIFORNIA BAR AND STATE ATTORNEY GENERAL OFFICE VERIFYING THIS LAW FIRM ACTUALLY EXISTED BACK IN XX/XX/XXXX AND IT DID EXIST BUT NOW THE STORY CHANGES.
I HAD REACHED OUT TO THE CALIFORNIA BAR AND CA ATTORNEY GENERAL OFFICE IN TWO LOCATIONS AFTER THE SALE DATE XX/XX/XXXX. HOWEVER, IN XX/XX/XXXX THERE WAS A LAW FIRM THEN, YET NOW THERE WAS NO LAW FIRM THERE IN XX/XX/XXXX MORE RUN AROUND. THE MOST RECENT SALE DATE IRONICALLY BEGAN XX/XX/XXXX MOTION TO SHOW CAUSE XX/XX/XXXX AND A SALE DATE WAS SET. NOW WITH MY BACK UP AGAINST THE WALL I WAS ADVISED BY FLORIDA [ FL } XXXX XXXX COUNTY COURT XXXX JUDICIAL SYSTEM IT WAS URGENT I GO TO THE JUDGES CHAMBERS AND WRITE HER AS WELL AS GO TO HER CHAMBERS ON THE MATTER! AND LET THE JUDGE KNOW I HAD PAID A LAWYER 'S FIRM AND SHOW PROOF! ACCORDING TO THE COURTS WHEN I HAD ARRIVED THERE IT WAS READ NO COURT RECORD OF THIS LAW FIRM HAVE RESPONDED REGARDING MY QUICKEN LOANS FORECLOSURE CASE IN A YEAR FROM XX/XX/XXXX TO XX/XX/XXXX?
THE CLERK OF COURTS REQUESTED FOR US TO ASK THE JUDGE TO KEEP THE CASE OPEN AND DELAY IT TO PROTECT MYSELF AS I PAID AN ATTORNEY WHO DID NOT RESPOND TO MY FORECLOSURE MOTION I PAID THOUSANDS OF DOLLARS TOO. I SENT THE JUDGE A LETTER RETURN RECEIPT XX/XX/XXXX AND HAD ONE STAMP DOCKET BY THE CLERK WAY BEFORE THE HEARING ON XX/XX/XXXX. IT WAS A MOTION TO SHOW CAUSE ON WHY I SHOULD NOT BE FORECLOSED ON!. THIS WHOLE SCENARIO SEEMS AN ALLEGE SCAM INVOLVING THE IRRESPONSIBLE LENDER HOLDING AN ALLEGE FRAUD NOTE PRINCIPLE MORTGAGE THEY MAY HAVE MANIPULATED? HAVING TO APPEAR TO COURT OURSELVES ON SUCH SHORT NOTICE AND OF COURSE BESIDE OUR SELVES WITH NO LEGAL DEFENSE WE PAID FOR IN THE THOUSANDS.
WE BELIEVE WE WERE ON TIME TO COURT TO SHOW CAUSE ON WHY THIS FORECLOSURE SHOULD NOT TAKE PLACE EVEN THOUGH WE WROTE THE JUDGE AHEAD OF TIME AND THE CLERK SAID THIS LETTER WILL PROTECT YOU! EVIDENTLY NOT! WHEN I ARRIVED TO COURT COMING FROM A VERY FAR AWAY COMMUTE AND MY HUSBAND VERY SICK OVER THIS IT SEEMED THE COURT CLOCK MAY HAVE BEEN OFF AS THE CLOCK THERE ON ANOTHER FLOOR WAS WAY OFF. ON THE OTHER FLOOR WE HAD AN URGENCY FOR MY SON HAS A XXXX AND THIS MATTER IS MAKING THINGS MORE HORRENDOUS. PRIOR, CHECKING THE TIME JUST BEFORE WE ENTERED THE COURT BLDG AND WE WENT UP TO THE FLOOR WE BELIEVED WE WERE ON TIME IT WAS XXXX XXXX XXXX. HEARING WAS AT XXXX AND HAVING NO PROBLEM FINDING THE COURT ROOM HAPPY WE WERE ON TIME WE WERE STUNNED LOOKING AT THE COURT CLOCK BEFORE THE DOOR SHOWING WE WERE 15 MINUTES LATE WE TRIED TO GO INTO COURT ROOM AND THE BAILIFF SAID SHE RULE ON IT I CAN NOT GO INTO THE COURT ROOM YOU ARE 15 MINUTES LATE.
I WENT TO THE JUDGES CHAMBERS AFTER WAITING AWHILE AS THE JUDGE WAS ALLEGE IN TRIAL AS PER HER SECRETARY WHO HANDED ME A PRINT OUT OF THE JUDGES RULING AND MY HOME HAD A SALE DATE FOR XX/XX/XXXX. THEREFORE, IN APROX 14 DAYS FROM WRITING THIS LETTER TO CONSUMER PROTECTION { FEDERAL LEVEL OF GOVERNMENT ] AS WELL AS SENDING A LETTER TO THE FLORIDA STATE ATTORNY GENERAL 'S OFFICE { I BELIEVE STATE LEVEL OF GOVERNMENT } FOR ALLEGE FRAUD ON PREDATORY LENDING PRACTICES BY THE LENDER OR BUYER IRRESPONSIBLE HOLDING AN INVALID NOTE PRINCIPLE. I WROTE TO BOTH ENTITIES ON THE STATE AND FEDERAL GOVERNMENT LEVEL WEEKS AGO AS MY HOME MAYBE GONE ON THE COURT STEPS XX/XX/XXXX, UNJUSTLY AND ILLEGALLY, ALLEGE. AND THIS SALE DATE IS BASED ON THE PLAINTIFF STANDING WITH AN ALLEGE FRAUD NOTE PRINCIPLE AND MORTGAGE HELD BY AN ELECTRONIC ROBO MERSE LOAN INITIATED BY MAIL BY QUICKEN LOANS REPRESENTATIVES ALLEGE.
BECAUSE I REACHED OUT FOR LEGAL DEFENSE TO QUESTION QUICKEN LOANS PREDATORY LENDING PRACTICES. THIS ALLEGE FRAUD NOTE PRINCIPLE ALLEGE MANIPULATED AND/OR ALTERED BY ALLEGE QL QUICKEN LOANS ASSIGNS AND SUCCESSORS. IT IS DEFINITELY IN QUESTION WHO IS REALLY THE IRRESPONSIBLE LENDER?
QL, QUICKEN LOANS SER COLLECTION ATTORNEY AND THEIR AFFILIATES HAD CERTIFIED CERTIFICATE OF A NOTE BY MY HUSBAND XXXX AND DISREGARDING I HIS WIFE XXXX AM THE ORIGINAL NOTE HOLDER NOT HIM AND HOW DO THEY MAKE ANY STANDING ON THIS?. ONLY RECOGNIZING MY HUSBAND AS THE NOTE HOLDER THIS IS INCORRECT AND UNTRUE! IN ANY EVENT, WE ARE LEFT TO DEAL WITH THIS MESS IN SUCH A SHORT TIME. THINK ABOUT HOW WE WERE SET UP? MY LAW FIRM ATTESTS THROUGH THEIR EMAIL PORTAL THEY RECEIVED THE FORECLOSURE HEARING NOTICE ON XX/XX/XXXX FOR XX/XX/XXXX HEARING. THEY DO NOT GET BACK WITH US AND STOP RESPONDING! THINKING MAYBE THIS IS SHORT UNETHICAL NOTICE EVEN FOR AN ATTORNEY HANDLING MANY OTHER CASES GIVEN THEM THE BENEFIT OF THE DOUBT? HOWEVER, THEY HAVE NOT RESPONDED UNDER THEIR LAW FIRMS NAME I RETAINED THEM UNDER! WE WRITE THE JUDGE XX/XX/XXXXSTILL BELIEVING OUR LAWYERS ARE GOING TO DEFEND US! I RECEIVE THE RETURN RECEIPT FROM THE JUDGE SHE GOT MY LETTER XX/XX/XXXX!. PRIOR TO THE HEARING ON XX/XX/XXXX WE BROUGHT ALL MY PAPERS TO FLORIDA XXXX XXXX COUNTY COURT AS SUGGESTED BY THIS VERY SAME COURT AND SPOKE TO THEIR CLERKS.
I BROUGHT MY CONCERNS TO THE JUDGES CHAMBERS WAY BEFORE THE MOTION TO SHOW CAUSE AND I EVEN HAD SHOWN TO COURT FOR THIS HEARING TO SHOW CAUSE ON XX/XX/XXXX, I BELIEVE WE WERE SHUNNED TO BE HEARD FOR A DISCREPANCY OVER A COURT CLOCK ALLEGE OFF ON ITS TIMING THEREFORE A SALE DATE WAS PLACED AGAINST MY HOME FOR XX/XX/XXXX. AFTER, THE RULING I HAD CALLED BACK TO THE CALIFORNIA STATE ATTORNEY GENERAL OFFICE AND THE CA BAR ABOUT THIS LAW FIRM IN QUESTION I GOT THE RUN AROUND. IT WAS THEIR FINDINGS A YEAR LATER THERE WAS NO LAW OFFICE BY THAT NAME IN SEARCHING THEIR COMPUTERS TO LET ME KNOW THIS. WHEN PRIOR I WAS INFORMED THERE IS A LAW FIRM BLDG ACTUALLY THERE! THEN I THE STORY CHANGED ON MY SECOND CALL TO CA ATTORNY GENERAL OFFICE IT CHANGE TO THERE IS A LAW FIRM, BUT JUST LEGAL ADVISE AND HANDING OUT LEGAL PAPERS, THEN I CALLED BACK THIS SAME LAW FIRM I HIRED AND THE RECEPTIONIST WHO WAS NEW SAID THEY WERE A LLC REALITY LICENSING COMPANY OF SOME SORT. THEN I CALLED AGAIN THE RECEPTIONIST SAID THERE IS A BLDG AND SHE IS NEW ALSO AND SHE IS WORKING IN THE BLDG BUT NO ONE CAN GO THERE JUST HER AS IT IS A MOTOR CYCLE LEASING COMPANY. THEN I CALLED BACK AGAIN THIS LAW FIRM XXXX AND CALLED INADVERTENTLY WAY BEFORE THEY ARE OPENED AS TIME DIFFERENCE I AM IN FLORIDA THEY ARE IN CALIFORNIA. A NEW SECRETARY ANSWERED THE PHONE AND EXCLAIMS " XXXX XXXX YES THERE IS AN ATTORNEY AND I WILL LET SO AND SO ATTORNY KNOW YOU HAVE A SALE DATE ON YOUR HOME. GLAD TO KNOW I HAVE AN ATTORNEY 'S LAST NAME AT THIS POINT! BUT SOMETHING IS WRONG AS IT SEEMS THINGS HAVE CHANGED HANDS WITH THIS LAW FIRM AND ALL MY CALLS ARE AVOIDED. SHE FURTHER STATES WE HAVE AN OFFICE WHERE WE WEAR MANY HATS HERE. REFERRING TO MY CASE STILL LEAVING ME IN THE DARK! HOWEVER, NO ONE EVER GOT BACK WITH ME AND THEIR WEB SITE PORTAL SAYS THEY DO NOT WEAR THOSE TYPES OF MANY MENTIONED HATS.
NOW GOING BACK TO WHERE MY HOUSE WAS ALLEGE ALREADY SOLD ON THE COURT STEPS PRIOR TO THIS NEW SALE DATE XX/XX/XXXX AND NOT TO MY KNOWLEDGE AT THE TIME IT WAS SOLD! IN OR AROUND XX/XX/XXXX/XX/XX/XXXX AND FEELING ENTRAPPED TO START PAYING TO AN UNKNOWN BUYER IN OR AROUND XX/XX/XXXX/XX/XX/XXXX THROUGH THE LAW FIRM I HAD HIRED. AT THAT TIME THIS LAWYER FIRM HAD A GREAT REVIEW RATING WITH THE XXXX AS AN A RATING HOW I'LL NEVER KNOW AT THIS POINT ON WHATS THE POINT OF THE XXXX IF THIS IS WHERE IT HAD LED ME TO RUIN BY THE INFO NOT BY XXXX. I WENT TO THE MANGER AT THIS SAME LAW FIRM WHO I HAD A MEETING WITH PRIOR IN XX/XX/XXXX WHO INFORMED ME HIS AFFILIATE REP SHOULD HAVE NEVER TOLD YOU THAT t THIS WAS REGARDING THEIR REPRESENTATIVE SAYING TO ME YOUR HOME WAS SOLD ON THE COURT STEPS AND TO START PAYING SOME BUYER I KNEW NOTHING ABOUT? AND THE MANGER OF THIS LAW FIRM AGREED TO CONTINUE WORKING ON A QUITE TITLE AS THEY HAVE REVIEWS THEY HAVE DONE FOR MANY OTHER CLIENTS THAT WERE ENTITLED TO A QUITE TITLE UNDER THE LAW AND REASSURED ME SEVERAL TIMES I TOO WAS ENTITLED VERBALLY AS WELL. AND IT WAS THEIR LAW FIRMS GOAL TO DO SO! IN MY CASE I STILL HAVE MY ORIGINAL WET INK NOTE ATTACHED TO MY ORIGINAL PROMISSORY NOTE FROM XX/XX/XXXX. WHEREAS PRESENTLY QUICKEN LOANS AND THIS ROBO SIGNING CRAP IS PLAYING GAMES WITH MY NOTE ALLEGE.
WE HAVE SUFFERED PREDATORY LENDING PRACTICES THROUGH OUT OUR TITLE TRAIL ALLEGE XX/XX/XXXX XXXX, HOME EQ, XXXX XXXX XXXX XXXX ETC. I WILL NOT FORWARD THOSE DOCUMENTS ONLY IF NEED BE. HOWEVER, WE ARE PRESENTLY CONCERNED WITH QUICKEN LOANS XXXX XXXX AS IN THE INITIAL BEGINNING MY NOTE WAS QUICK CLAIMED OUT FROM UNDERNEATH ME [ WIFE ] BY QUICKEN LOANS WHO I BELIEVE ALLEGE SCAMMED PAPER WORK THOUGH AN XXXX XXXX XXXX ALL DONE BY MAIL AND NOT IN PERSON. THE LAW FIRM I HIRED SENT QUICKEN LOANS A DEMAND LETTER AND A CEASE AND DESIST. [ PLEASE SEE THOSE DOCUMENTATION ] THE ONE DOCUMENT CALLED A CEASE AND DESIST PROTECTED US UNDER THE LAW { PUT LAW STATUES } FROM ANY MORE HARASSING QUICKEN LOANS COLLECTION ATTORNEY 'S, ACCORDING TO THIS LAW FIRM.
PRIOR, QUICKEN LOANS COLLECTION AGENCY HAVE ALLEGE MANIPULATED MY NOTE AND MORTGAGE BY BLACKING OUT LOAN NUMBERS, NAMES AND THIS CONTINUED THROUGH OUT THIS MANIPULATED CLOSING DOCUMENT AND FILING THESE MANIPULATED DOCUMENT WITH THE COURST MAYYBE ALLEGE VIOLATION UNDER FLA STATUE 817.535 UNLAWFUL FILING OF FALSE DOUMENTS OR RECORDS AGAINST REAL OR 'PERSONAL PROPERTY { E } 2. 1 ( C ) 1. ' PRIOR, TWO YEARS BACK WE BELIEVE WE WERE COARSE TO SIGN IN XX/XX/XXXX A PERMANANT LOAN MODIFICATION MANIPULATED CLOSING PAPERS WITH THE NOTE ALL BLACKED OUT LOAN NUBERS AND NAMES VS THE ORIGINAL NOTE MARKED UP { SEE COMPARISON } WHO AND WHERE HOLDS THE NOTE? QL COLLECTION ATTORNEY 'S AND THEIR AFFILIATES HOLD A CERTIFIED CERTIFICATE SAYING THEIR ATTORNY WITNESS MY HUSBAND XXXX AS THE ORIGINAL NOTE HOLDER PRESENTED AN ORIGINAL NOTE HELD IN THEIR LAWYER 'S OFFICE IN XX/XX/XXXX IN XXXX XXXX XXXX XXXX FLORIDA, THEIR OFFICE. HOW? THE ORIGINAL CLOSING WAS DONE IN XX/XX/XXXX AT OUR HOME ADDRESS BY MAIL AND NO ONE IN PERSON WAS THERE AND IT IS A DIFFERENT LOCATION MY HOME ADDRESS AND THE NOTE WAS IN WIFE NAME ONLY! NOT XXXX HUSBAND IT SEEMS THE IRRESPONSIBLE LENDER IN QUESTION MAY NOT HAVE CLEAN HANDS ON THE ORIGINAL NOTE CLEARLY MANIPULATED BY BLACK MARKED LOAN NUMBERS AND NAMES THAT DIFFER FROM THE ORIGINAL CLOSING NOTE ON XX/XX/XXXX! PLEASE REFER TO THOSE ATTACHED DOCUMENTS FOR COMPARISON.
XX/XX/XXXX ONE YEAR LATER AFTER ORIGINAL CLOSING IN XX/XX/XXXX REGARDING NOTE SO NOW THERE ARE TWO NOTES ONE IN XX/XX/XXXX AND NOW ONE IN XX/XX/XXXX? YOU KNOW WE COMMON PEOPLE HAVE INTELLIGENCE OF AN ATTORNEY AND SOME ATTORNEYS HAVE COMMON KNOWLEDGE OF AN IDIOT! PLEASE NOTE : WE NEVER MET ANYONE IN PERSON REGARDING QUICKEN LOANS COLLECTION ATTORNEY 'S OFFICE AS CLOSING IN PERSON AND A NOTE HELD BY XXXX IS NOT TRUE! THIS CLOSING WAS ALL DONE BY MAIL AND THE NOTE WAS IN MY XXXX NAME NOT IN MY HUSBANDS NAME. HOW DARE QUICKEN LOANS MANIPULATE TO QUICK CLAIM MY NOTE OUT FROM ME INTO MY HUSBAND XXXX AGAINST MY WISHES!
PLEASE NOTE : I XXXX WIFE OWNER OF THE NOTE WAS NOT TO BE MANIPULATED OUT FROM UNDERNEATH MY NOTE AND DEED ON XX/XX/XXXX CONSIDERING THE LOAN WITH QUICKEN LOANS REP CONVERSATION WITH MYSELF OR I WOULD NOT CONSIDER THE LOAN. MY HUSBAND WAS NOT PART OF OUR CONVERSATION WITH QL XX/XX/XXXX. IN ORDER TO GET THE LOAN FOR A FEW POINTS DOWN MY HUSBAND HAD TO JUST VERIFY EMPLOYMENT NOT A PROBLEM! AND EVERY THING WAS REASSURED WILL REMAIN THE SAME AS PRIOR IT WAS WITH XXXX! QL REP KNEW HE XXXX WORKED I DID NOT AND SO XXXX NEEDED TO FILL OUT PAPERS VERIFYING INCOME QL MANIPULATED US INTO SIGNING MORE PAPERS THROUGH THE MAIL REASSURING THEY JUST NEED ME TO SIGN THESE PAPERS I WAS ADAMANT ABOUT WHY THEY NOW NEED ME TO SIGN PAPERS INVOLVING MY NOTE. WHILE QL HAD BACK MORTGAGE PAYMENTS IN OBEY. IN OTHER WORDS WE WOULD NOT HAVE TO PAY MORTGAGE PAYMENT TILL XX/XX/XXXX WE ARE IN THE MIST OF CLOSING FROM XX/XX/XXXX DISCUSSION TO XX/XX/XXXXCLOSING.
NOW MORTGAGE PAYMENTS CAN BE IN THE ARREARS IF I DO NOT CLOSE. THE PAYMENTS WOULD NOT HAVE TO BE PAID UNTIL XX/XX/XXXX AND CLOSING WAS XX/XX/XXXX. I THINK THAT WAS GOING TO MAKE ME BEHIND FOR DEFAULT AS PER QL IF I DID NOT SIGN THOSE PAPERS BECAUSE OF QL. IN SPITE OF THAT, QL REASSURED THE NOTE WILL REMAIN IN MY NAME JUST SIGN THE PAPERS. LATER, I FIND MY NOTE WAS NOT IN MY NAME AND I GAVE QUICKEN LOANS XXXX LITERALLY SHOUTING AT THEM I WOULD TAKE IT UP LEGALLY AND THEY DID NOT LIKE IT BUT THEY EXPLAINED HOW THEY WILL PUT THINGS RIGHT THE WAY IT WAS AGREED AND IT WAS DONE! THEN XXXX A FEW MONTHS AFTER CLOSING WAS HOSPITALIZED. TO MAKE THIS SHORT QL SO HELPFUL OFFERING TO PUT THE PAYMENTS TO THE REAR OF THE LOAN FOR APROX 2, 000 YES TWO THOUSAND. APROX. THEN IT CHANGE TO A LOAN MODIFICATION, AND WE WERE STRUNG ALONG AND CHASTISED BY ANOTHER QL REPRESENTATIVES. THAT A LOAN MODIFICATION WAS NEVER OFFERED { XX/XX/XXXX LIED } QL SPIRALED THEIR OFFERED HELP I BELIEVE MALICIOUSLY OUT OF CONTROL, SO WE WOULD WIND UP PAYING FEES TO THEIR COLLECTION ATTORNEY WHO HAVE CHANGED HANDS THREE TIMES ALREADY OF NEARLY {$11000.00} IN FEES. IN OTHER WORDS, PAY SIGN OR LOSE YOUR HOME! WE FELT IT WAS LIKE ALLEGE EXTORTION IT SEEMED. HUD WAS A JOKE AT THAT TIME AND THE RUN AROUND WAS ABUSIVE, THEN I WAS REFEREED TO AN OTHER PROGRAM CALLED MONY MANAGEMENT THROUGH HUD. WE FELT WE WERE INTIMIDATED BY SOME MONEY MANAGEMENT PROGRAM ASSISTANT WHO TOOK ALL MY DEFENSE PAPERS AND NOTATIONS AND INSTEAD OF SOME KIND RESPONSE FROM THIS WORKER ABOUT QL REFUSING A LOAN MODIFICATION AND THE ABUSIVE RUN AROUND. SHE INSTEAD SAID NOTING HANDED ME A PAMPHLET HOW TO RESPOND TO THE COURTS FOR FORECLOSURE, NO HELP DID NOTHING SAID NOTHING, AND SAID SHE WILL BE ON VACATION FOR TWO WEEKS.
SHE SAID NOTING ELSE OTHER THEN IN A SNIDE WAY BLAMING US DURING A HARDSHIP WE DID NOT PAY OUR MORTGAGE PAYMENTS AS IF WE DID IT DELIBERATE. THIS WAS NOT TRUE WHAT SO EVER! SOME HELP SHE WAS GLAD SHE HAD ALL MY DEFENSE NOTATIONS AND DOCS, AND THEN TOOK OFF FOR VACATION, I AM BEING SARCASTIC AND RIGHTFULLY SO!. THEN WHEN SHE RETURNED BACK FROM VACATION WE CRAWLED BACK TO HER FOR HER TO HELP US ANSWER THE COURTS ON FORECLOSURE AS THIS PAMPHLET SHE HANDED US WAS NOT HELPFUL OR REASSURING WE MIGHT LOSE OUR HOME!
REACHING OUT TO OUR GOVERNMENTS WAS A JOKE FOR HELP AND THE RUN AROUND BUREAUCRATICALLY KEPT US ON A RUN AROUND MERRY GO ROUND. THIS PLACE MONEY MANAGEMENT OFFICE HAD A VERY INTIMIDATING FEELING AS HER FRONT DESK WAS A REALTOR WHO BUYS AND SELLS HOMES AS THE MAN ATTESTED AT THE DESK. SHE REPLIED TO US SAYING WRITE AND SAY YOU FELL BEHIND ON OUR MORTGAGE PAYMENTS AS XXXX WAS HOSPITALIZED. NOTHING ABOUT BEING SHOT DOWN FOR A LOAN MODIFICATION OFFERED BY QUICKEN LOANS. SHE DID NOT WANT TO HEAR THAT OR SHE WAS NOT GOING TO HELP US AT ALL! WHILE IN A WORK OUT WITH SEVERAL QL SUCCESS PACKAGES FOR A LOAN MODIFICATION MIND YOU IT WAS A SET UP LATER FOR QL QUICKEN LOANS COLLECTION ATTORNY TO BE AWARDED EXCESSIVE FEES OF XXXX XXXX AND OR TO CALL IN THE ENTIRE NOTE OF {$13000.00} LEADING TO FORECLOSURE CAUSING HARMFUL STRESS AND FINANCIAL STRESS!
BECAUSE I QUESTIONED THINGS AT THE TIME A LOAN MODIFICATION OFFERED FIRST IN XX/XX/XXXXTHEN AWAITING OUR NEW FRESH START IN XXXX /XX/XX/XXXX AS PER QUICKEN LOANS WHO THEN DENIED WE EVER OFFERED A LOAN MODIFICATION AWAITING OUR NEW MORTGAGE STATEMENT PAYMENTS. I XXXX NOTE HOLDER WAS BARRED FROM TALKING TO QL. JUST BECAUSE I QUESTIONED THEIR DECEITFUL LOAN MODIFICATION OFFER FOR SUCCESSFUL FAILURE! QL QUICKEN LOANS STATED WE DO NOT HAVE TO TALK TO YOU AS XXXX IS RESPONSIBLE FOR THE LOAN. QUESTION? WHY THEN IS MY HOME BEING SOLD XX/XX/XXXX AND THE PLAINTIFF QL QUICKEN LOANS OR WHOM EVER THE LENDER CULPRIT REALLY IS? WHY IS IT NOW SOLELY PLAINTIFF QL QUICKEN LOANS VS SUING SOLELY ONLY I XXXX WIFE WHO THEY KNEW I HAD NO JOB WHEN THEY INITIATED THE LOAN AND NEVER INITIALLY HAD SPOKEN TO XXXX HUSBAND WHO WAS NOT ON THE NOTE? WHY IS MY HUSBAND NO LONGER INVOLVED TO APPEAR ON COURT SCHEDULE AT THIS POINT QUICKEN LOAN PLAINTIFF VS NOT XXXX JUST XXXX? ON THE COURT DOCKET MOTION TO SHOW CAUSE IT READS XXXX VS QUICKEN LOANS? WHY? AND NOT THAT I WISH XXXX TO HAVE TO GO THROUGH ANY MORE HEADACHES WITH QUICKEN LOANS PLAYING GAMES! CAUSING HIM ILLNESS OF STRESS AS HE HAD HIS XXXX IN XXXX UNTIL QUICKEN LOANS STARTED PLAYING GAMES WITH OUR LIVELY HOOD FOR THEIR DEEP POCKET COMMISSION, ALLEGE.
WHILE UNDER THESE ABUSIVE SUCCESS PACKAGES AND GOVERNMENT PROGRAM QUICKEN LOANS AND THEIR RESOLUTION REPRESENTATIVES REASSURING POSITIVE HELP ONLY LEADING US TO AN ABUSIVE QL COLLECTION ATTORNEY 'S CALLING IN THE ENTIRE NOTE OF 138,000 APROX. QUESTION QUICKEN LOANS REASSURING HELP AT THAT TIME OF OUR BACK FEW MORTGAGE PAYMENTS BEGAN TO CLIMB WE AWAITED THE RESULTS OF A RUN AROUND LOAN MODIFICATION SUCCESS PACKAGE AND THOSE MORTGAGE BACK PAYMENTS BEGAN ESCALATING TO NO
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- Mortgage
- Conventional home mortgage
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Since my mortgage loan is currently with Quicken Loans ( QL ) refinanced in XX/XX/XXXX, I decided to contact the same loan officer, XXXX XXXX. I figured that this is just straight refinancing down to 15-year from the 30-year loan I currently have, and to have lower interest rate - from 3.99 % to 2.5 % ; thinking that itll be faster to processed since this is just refinancing the same condo and Ive been employed with the same XXXX XXXX for 7 years. On XX/XX/XXXX, I had my initial phone conversation with XXXX XXXX where I asked him about the rates and he mentioned that its at 2.5 % and that since Ive refinanced with QL four ( 4 ) years ago, hell be getting me a discount with the closing cost and stated that itll take about a month to a month and a half, and well work it where it will be locked in at 2.5 % interest rate. XXXX requested a {$400.00} deposit which is for the appraisal fee ( ATTACHMENT # 1 ), in which I provided him my credit card information ; XXXX mentioned that the appraiser will be contacting me to schedule the appraisal within a week. Im requesting for a refund of the {$400.00} since on XX/XX/XXXX, via text, XXXX responded that they were able to waive the appraisal. XXXX mentioned that I was to make my XXXX and XXXX mortgage payment, and will be skipping a month or two of mortgage payments, and most likely be making my first payment with the new loan in XXXX XXXX.
I will be attaching copies of email correspondences which correspond with the Chronology of Events, and some loan documents which will include Closing Disclosures and other pertinent documentation. I do have text correspondences with XXXX and XXXX on my XXXX that Ive tried to forward to my email address or save it so I can print and include them with my complaint ( but unable to figure it out ; but I do have the texts and voice mail message received on my XXXX which have dates - in case its needed ).
Ive had a lot of complaints thats been ongoing from the beginning that I started with this loan refinancing which I listed below. I just figured to just ignore them at first since Ive invested too much time with process, and I figured that I should be getting close to completing the loan. But, the past three ( 3 ) weeks has been far more disturbing ; it just went from bad to worst, which has really caused me a lot of distress due to humiliation, a lot of sleepless nights, and not wanting/dreading to talk to XXXX again.
An employment verification was processed on XX/XX/XXXX with XXXX XXXX, Transactions Manager. A month and a half later, on XX/XX/XXXX, which is 2 1/2 months from the time the loan was initiated , XXXX XXXX with the Employment Verification Team at QL requested XXXX XXXX to review the attached verification of employment request, to fill out, and send back as soon as possible. Upon receipt of the employment request, XXXX XXXX contacted me to confirm that Im still working with QL for my refinancing since she remembered processing one a month and a half ago. I mentioned to her that I thought Ive been approved, too, since QL have sent me at least three ( 3 ) emails of the payoff amount with the current loan, along with Closing Disclosures, and have also received an email on XX/XX/XXXX from XXXX XXXX, Title Clearance Analyst, regarding clearing the Title and ready to close ( ATTACHMENT # 2 ).
I received an email from QL the afternoon of XX/XX/XXXX stated, Congrats! Your loan is conditionally approved '' ( ATTACHMENT # 3 ).
The following day, Friday, XX/XX/XXXX, I received a phone call from XXXX right at the end of my lunch break which was almost XXXX XXXX. XXXX stated that I am not getting approved because I am furloughedthat I am not working ; therefore, will not be getting a paycheck. I tried to explain to XXXX that all XXXX employees are getting around 10 % pay-cut for the next couple of years. ; but, XXXX wasnt listening and just kept telling me that Personnel stated that Ive being furloughed. I was so shocked, humiliated, and dumbfounded because of his tone and accusations which made me feel like I was a liar. No use trying to explain to him since I felt it was a one-sided conversation so I finally told him that I will forward an HR Memo that talks about the pay-cut, which I did ( ATTACHMENT # 4 ).
I ended up sending an email to XXXX XXXX and my current supervisor, XXXX XXXX, to let them know that XXXX telling me that Im not getting approved because Im furloughednot working and will not be getting a paycheck XXXX XXXX called XXXX where she was provided a phone number to call ( ATTACHMENT # 5 ).
Since XXXX XXXX XXXX worked on Friday, XX/XX/XXXX, she sent an email on Monday, XX/XX/XXXX at XXXX XXXX, to XXXX XXXX, who she corresponded with the requested for employment verification on Thursday, XX/XX/XXXX, and ccd me. XXXX XXXX stated that she faxed her ( XXXX XXXX XXXX the re-verification request on Thursday, XX/XX/XXXX within one hour of receiving it. After faxing the form, XXXX XXXX called and left XXXX XXXX a voice mail message explaining what it means to be on furloughed when working for the XXXX, that it only meant the employee for a limited amount of time receives a small cut in pay ; she urged XXXX XXXX to call if she did not understand the information that was faxed to her or if she didnt understand the voice mail message she left her ( ATTACHMENT # 6 ).
Upon being ccd the email that XXXX XXXX sent to XXXX XXXX, and finding out what happened with the employment verification, I text and emailed XXXX on XX/XX/XXXX, requesting for his supervisors contact information. I was so shaken up that I didnt want to deal with XXXX anymore, and wanted to file a complaint. Upon receipt of the XXXX response with providing me XXXX XXXX, Director, contact information, I left a voice mail message and briefly explained the reason I was calling, stating that Ive been working with XXXX XXXX since XX/XX/XXXX, and that we're going on 2 1/2 months for just a refinancing of the same condo thats currently also with Quicken Loans, and that duplication of the same documents being requested from me ; and left my name with the contact information.
Within five minutes, my phone rang and I see XXXX name on the caller ID, so I didnt answer the phone. When I listened to the voice mail message, it stated that it was XXXX XXXX returning my phone call, which I was shocked why would he be calling from XXXX phone. Within a minute or two, I called XXXX XXXX phone number which he answered within one ring, so it made me uncomfortable thinking if he in the same room with XXXX. I reiterated to him the same message that I left on his voice mail. XXXX XXXX started explaining that all loan processing has been taking longer due to the Pandemic ; stating that hes worked for the company for 10 years and they are rated high with good reviews ; etc I, then mentioned that aside from the delays, I was being requested of duplicate documents that Ive already provided, and that at least three times, I had text/emailed XXXX following up after a couple of weeks since I havent heard anything from QL, and wanted to get a status ; thats is when XXXX would request for me to submit another document. We went back and forth discussing the same issues as to why its taking so long to process my loan, where it got to a point where I wondered if I might be talking to XXXX himself, since it got to the point that were both yelling at each other. My intention of contacting him to file a complaint against XXXX, wasnt going anywhere since all he did was defended XXXX ; at that point I felt I was no match with me working against the two of them, and I couldnt believe this was a supervisor I was talking to. I got to the point of telling XXXX XXXX that this loan has taken too long that I should just go some place else ; he responded by saying we are closing really soon and asked me if I wanted to cancel the loan, and that he will cancel it ( which sounded more of a threat ). I then asked him if Im closing at 2.5 % interest and he stated yes. I reiterated that I just couldnt believe that its taking this long to process a straight refinancing ; out the blue, XXXX XXXX tells me that its taking so long because Im furloughed and asked me sarcastically if Im still working. I was in shocked, dumbfounded, and felt humiliated once again since I figured that XXXX XXXX ' email that was sent that morning at XXXX XXXX. have already clarified their misconception of what furlough is with the XXXX. After XXXX XXXX made that statement, I just ended the phone call because I was shaking like a leaf and was in tears.
Within a few minutes after ending the call, XXXX XXXX text me stating, XXXX this is XXXX from QL. I am escalating this to our Vice President ( VP ). We are going to try and get this closed asap for you. The phone cut out but I want you to know I have your back.
The following morning at XXXX XXXX, XX/XX/XXXX, I responded to XXXX XXXX text and requested for him to provide me his email address since I was still in shock and wanted to confirm that it wasnt XXXX that I talked to the day before. Upon receipt of his email address, I requested for him to confirm our phone conversation of the day before that I am approved, with the loan locked in at 2.5 % interest rate for 15-year loan, and requested for him to provide an estimated date of closing the loan. XXXX XXXX responded stating, As of today we have you approved conditionally for the 2.5 % which we locked in. I escalated your loan to the VP of Communications and we are working to close your loan. The loan status went from Conditionally Approve to Final Sign-off which is the last step before closing. I do not have a date for you but we should be scheduling closing and day now. ( ATTACHMENT # 7 ). Up to this date, XX/XX/XXXX, the VP hasnt contacted me.
From Sunday, XX/XX/XXXX through Thursday, XX/XX/XXXX, which is the week Im supposed to close, while on the QL site, the message maintenance service some with time stated, kept coming up. During those days that Im on the site, it kept saying Chat is not available ; when I clicked on email - nothing happened ; Ive typed at least a dozen lengthy messages ( all different times throughout the day and middle of the night ) over the five ( 5 ) days mentioned, only to find out that it wouldnt send ; stating Something went wrong, the folder was moved, etc ). it wouldnt let me print the Closing Disclosure that XXXX XXXX, Closing Team, downloaded on XX/XX/XXXX, where I had to pull the last Closing Disclosure dated XX/XX/XXXX and wrote the new figures from the XX/XX/XXXX ( ATTACHMENT # 8 ). This was so frustrating since how am I supposed to close without being able to review the documents that Im supposed to be signing during closing. As much as I didnt want to deal with XXXX anymore, it left me no choice but to email XXXX.
On Wednesday, XX/XX/XXXX, I emailed XXXX and mentioned the problems Im having with their site ( all the ones I mentioned above ), and that I didnt have any choice but to send him an email. I mentioned that there were discrepancies on some of the figures where upon review of the Closing Disclosures dated XX/XX/XXXX and XX/XX/XXXX, Section A 01, the amount for the Points went from {$3900.00} to {$4400.00}, which is a difference of {$490.00}. I also questioned that the payoff amount on Section K - Total Pay-offs and Payments doesnt seem to reflect the {$1200.00} payment I made on XX/XX/XXXX ( ATTACHMENT # 9 ).
XXXX called me within minutes upon receipt of my email, stating that he hasnt had or heard of anybody else having problems with the QL sitethe tone on how he said it made me feel that hes insinuating that its operators error, which was very belittling. In response to the discrepancies on the figures/amount, for at least four ( 4 ) times, XXXX kept telling me that the figures on the Closing Disclosures compared to when we started the loan has been actually lower ; so, he wouldnt answer the question on the cost of Points that I brought up on the email I sent him. I kept asking him about the cost of Points, and he finally told me that he didnt have a chance to look at it. I couldnt believe that since he must have looked at something with him making the statement at least four ( 4 ) times, The figures on the Closing Disclosures compared to when we started the loan has actually been lower.
During the phone conversation, XXXX gave me an ultimatum at least three ( 3 ) times that the amounts can be revised but it will mean delaying the closing. I told him that if the Closing Disclosure cant be revised before my closing appointment scheduled on Friday, XX/XX/XXXX, to just go ahead and cancel my closing appointment ( ATTACHMENT # 10 ). I told him that Im not willing to go through another delay ; its been almost 90 days from when we started this loan which is a simple refinancing on the same condo and Im still employed with the same XXXX. In response, XXXX, told me at least a couple of times that its because of my furlough which he implied is the reason why this loan is taking so long. The phone conversation I had with XXXX supervisor, XXXX XXXX, on XX/XX/XXXX, when I complained about this loan taking so long, also made a statement implying that its because of me being furloughed ; the furlough issue only came up the previous week, which was XX/XX/XXXX..
By the following day, XX/XX/XXXX, XXXX sent me an email stating, There was a mistake with the costs going up. If we make the change to reduce the costs will you want to close the loan? ( ATTACHMENT # 10 ) Upon checking the Closing Disclosure XXXX just downloaded, it was still the same one that was dated XX/XX/XXXX ; I wondered if XXXX thinks Im that stupid that I wouldnt notice that its still the same document from the XX/XX/XXXX. In response, I requested for him to cancel the Closing Appointment. Within minutes, I also received an email from the XXXX XXXX, Notary Agent, that I have an appointment with and was asking for directions and I responded that I had already requested for XXXX XXXX to cancel the appointment ( ATTACHMENT # 11 ).
On Wednesday, XX/XX/XXXX at XXXX XXXX, I received a missed call from QL and the voice mail left stated, Since you are closing tomorrow, I need you to call your employer and give them this phone number for them to call for employment verification???? On the afternoon of XX/XX/XXXX, I received an email from QL of a conditional approval ( ATTACHMENT # 3 ) ; by the following morning on XX/XX/XXXX, XXXX called me, stating that Im not getting approved because Im being furloughed and is not working ; therefore, I dont have an income ( ATTACHMENT # 5 ). On XX/XX/XXXX, I was told by XXXX XXXX that the delay is because Im furloughed and asked me sarcastically if Im working ; then the following day, XX/XX/XXXX, XXXX XXXX confirmed that Im approved and closing at 2.5 % locked in rate ( ATTACHMENT # 7 ). I was scheduled to close on XX/XX/XXXX ( ATTACHMENT # 11 ), which I cancelled due to phone conversation and email correspondence I had with XXXX. Then on XX/XX/XXXX, QL needed ANOTHER employment verificationare they for real? They probably still dont believe the email in reference to what furlough is with the XXXX that they received on XX/XX/XXXX from XXXX XXXX, that is why they wanted another employment verification.
Quicken Loans misconception of me being furloughed as being let go and no longer work for the XXXX is not right. Even after XXXX XXXX explanation dated XX/XX/XXXX, up to this date, XX/XX/XXXX, I have NOT received any apologies from either XXXX or XXXX XXXX ; instead, they continually/repeatedly made sly remarks/comments about me being furloughed along with sarcastically asking me if Im still working with the XXXX, also implying that me being furloughed is what has caused the delays.
My other complaint ( aside with XXXX XXXX and XXXX supervisor, XXXX XXXX ( Director ), I also wanted to file a complaint against XXXX XXXX ( from the Closing Team ). As I mentioned above, from XX/XX/XXXX, when I first received the email to schedule my closing, up through Thursday, XX/XX/XXXX, due to maintenance service ( off and on ) of QL site, I was having problems with opening downloaded documents so Im unable to review the 100+ pages that Im supposed to be signing with the scheduled closing. Out of desperation where I cant send messages on the board or do a chat, I ended up calling the phone # posted for the Closing Team at XXXX XXXX on Monday, XX/XX/XXXX, which I was on hold for over two ( 2 ) hours, which I also mentioned to the gal who finally answered my call. I inquired what the process is for the signing at the time of closing and asked if I can have the 100+ page document prior to the closing since I wanted to have a lawyer review it which is what I did four ( 4 ) years ago when I refinanced with QL. Obviously, things have changed due to the pandemic, and so I wanted clarifications on the closing process. This gal sounded irritated and was just plain rude with whatever questions I asked of her, where she wouldnt give me an answer. All she kept saying was to schedule an appointment for closing. After providing her a date when Im available which is Wednesday, XX/XX/XXXX, she finally told me that she will be downloading the 100+ page document and I should be able to access it within half hour ; and have my lawyer review it prior to my appointment on Wednesday. I then told her to change the appointment to Friday, XX/XX/XXXX, since I needed to have more time to provide it to my lawyer for review. I asked her for her name and she said it should be on the email when she downloads the documents for closing, which wasnt there. I asked XXXX on XX/XX/XXXX ( ATTACHMENT # 9 ), who the gal I talked to from the Closing Team and he provided me XXXX XXXX name during our phone conversation.
The other complaints I have are the following : 1. ) The time frame of this loan taking so long with now going over 90 days ( 3 months ) and same documents being requested when Ive already submitted them the previous week or two ( ATTACHMENT # s 12 & 19 ). There were a few times that I logged on to the site and theres a document I needed to accept ; but once I clicked on it, a message pops up stating, Thank you for reading it ; its now moved to the completed tab ; once I checked the completed tab, theyre nowhere to be found ; the latest document I see are at least a week older. I brought this up to an email I sent XXXX on XX/XX/XXXX ( ATTACHMENT # 17 ).
On XX/XX/XXXX, the week that Im to make an appointment to closed, after logging on, there was a couple of documents that I needed to accept, I click on one and all I saw was Intent to Proceed, then it disappeared stating, Thank you for reading and its now moved to the completed tab. There were supposed to be a couple of documents and all I saw was one, which disappeared before I can even read it. Upon phone conversation with the closing Team, XXXX XXXX, the following morning, I asked her where the completed tab is, to make sure Im looking at the right tab and she confirmed that Im looking at the right tabI then told her that the two documents that came in the previous night werent there, which she checked and she didnt find them either.
2. Once I've submitted a document requested of me, I get an email stating thank you for providing us the document ; we have everything we need, and providing me the pay-off on my current loan. After a couple of weeks, I had sent follow-up texts and/or emails to get an update and that is when they would request for something they neededlike they needed it yesterday ( ATTACHMENT # 17.
Please see the chronology of events below : XXXX : Initial phone call with XXXX XXXX and initiate application for the refinancing.
XXXX : Text copies of W2 Form and XXXX monthly paystub ( its the last paystub I received prior to me starting XXXX on XX/XX/XXXX ). I requested for XXXX to delete the photo of my W2 Form off his phone since it has my SSN #.
XXXX : Was asked to provide a copy for the XXXXXXXXXXXX XXXX and a more recent paystub which is due XX/XX/XXXX. I forwarded the email with the Certificate of Liability Insurance from XXXX XXXX to XXXX ( ATTACHMENT # 12 ).
XX/XX/XXXX : I made a special trip and drove in to work to just pick-up a couple of paystubs which were in my mailbox ; scanned and emailed it to XXXX.
XX/XX/XXXX : I text XXXX and mentioned that I had text him on XX/XX/XXXX the XXXX and XXXX paystub. I followed-up on the appraisal since its been over a week and I havent received a phone call to schedule the appraisal. XXXX responded via text and stated, It actually looks like we were able to waive the appraisal for you once the loan got in process which is great news. At this point we are awaiting on verifying your employment. XXXX provided me the phone # to call, where I called and talked to XXXX ; provided him Human Resources Branchs ( HRB ) supervisors email address for XXXX XXXX. XXXX spelled it back to me and I confirmed that he got it right.
XX/XX/XXXX : I received an email which I logged on and it stated that they have everything they needed and a document of payoff of the current mortgage loan ( ATTACHMENT # 12 ).
XXXX XXXX a.m. ) : I text XXXX and told him that the last notification I received was on XX/XX/XXXX stating that they have everything they need ( ATTACHMENT # 13 ). I stated that I started the loan application on XX/XX/XXXX and were already on XX/XX/XXXX, and inquired that we were shooting to complete/close the loan in a month to reassure that Im locked in the the 2.5 % interest rate. XXXX responded, We will be able to close on the 2.5 % interest rate for you. It looks like we still need to verify employment and the XXXX XXXX ( ALREADY SUBMITTED ON XXXX UPON FIRST REQUESTED ), and was provided a phone # to call.
XXXX ( XXXX. ) : I contacted the Verification Team and talked to XXXX. I told her that the XXXXXXXXXXXX Insurance was already emailed to XXXX on XX/XX/XXXX, which she confirmed that she has it ( ATTACHMENT # 12 ). I told her that I had talked to XXXX on XX/XX/XXXX with providing him XXXX XXXX email address. XXXX informed me that an email was sent for employment verification to XXXX. I then had email correspondences with my employer 's HRB - XXXX XXXX ( current supervisor ) and XXXX XXXX ( Transactions manager ) ( ATTACHMENT # 14 ).
XXXX : I text XXXX to let him know that it was a good thing that I followed-up the day before, which is the only way I found out that theyre having problems with employment verification ; I told him that I notified my employer.
XX/XX/XXXX : XXXX text XXXX to get an update and stated that were getting too close to the 45 days and I wanted to make sure it closes within that time frame. XXXX instructed me to contact the Processing Team, which I did and had a phone conversation with XXXX ; XXXX stated that it will be forwarded to the Closing Team, and the Closing Team will contact me.
XX/XX/XXXX : I received an email which I had to logged on and it was a 4-page Loan Estimate, which I didnt agree with the figures ( ATTACHMENT # 14 ). Since it was on a Saturday, I waited until Monday and called XXXX.
XX/XX/XXXX : I had a phone conversation with XXXX and stated that I didnt agree with the amount on the Loan Document. XXXX apologized and stated that it was a government document and it wasnt accurate. He sent me a 1-page Heres how your numbers work ( ATTACHMENT # 16 ). XXXX stated to go ahead accept the other one I received on XX/XX/XXXX. I told him that the document stated rate lock until XX/XX/XXXX, which is the following Monday. He said not to worry that I will be locked in at 2.5 % since it could go beyond the date since most loans are taking longer to process since most of them are teleworking and its understandable and they put that into consideration.
XXXX : I emailed XXXX and stated that its been two ( 2 ) weeks since I accepted the government document that he wanted me to accept. Upon apologizing, he instructed me to accept the Interest Rate Disclosure. Upon clicking on the document, all I saw was a message, Thank you for reading. This message is now in your completed tab. I told XXXX that this had happened a couple of times where I never saw the document and it stated, Thank you for reading, its now moved in your completed tab ; yet, upon checking the completed tab, those documents are nowhere to be found. After couple of hours, XXXX apologized again stating that they were able to clear that item on their end ; I was never provided a copy of that document that theyre supposed to have cleared XXXX ATTACHMENT # 17 XXXX. Three ( 3 ) hours later, I was told that they need a current paystubthat a paystub dated within 30 days of closing is required. I told XXXX that if thats a requirement, why didnt he mentioned that to me when I provided him the XXXX & XXXX paystub on XX/XX/XXXX, which has been at least over a month and a half ago. I, too, have been XXXX and the last time I was in the office was XX/XX/XXXX, when I picked up those couple of paystubs. I also just found out that there was a Human Resources Memorandum from the XXXX XXXX XXXX ( XXXX ) stating that due to the Governors State of Emergency with Covid-19, XXXX is temporarily suspending the printing of direct deposit advices, which Im currently on Direct Deposit. I emailed XXXX a copy of the HRB XXXX Memo ( ATTACHMENT # 18 ).
XXXX : I was able to figure out how to get a copy of XXXX Paystub and emailed it to XXXX.
XXXX : I received a voice mail message requesting for me to submit a copy of a Billing Statement from the Homeowners Association ( HOA ). I returned the phone call and end up talking to XXXX and asked where Im supposed to send the copy of the Billing Statement ; I was given an email address and forwarded the copy and requested to acknowledge receipt ( ATTACHMENT # 19 ).
XXXX : I received an email acknowledging receipt of the Billing Statement for the Homeowners Association that I emailed the previous day ( ATTACHMENT # 19 ).
XX/XX/XXXX : I received an email where I had logged on and the request was for me to provide them AGAIN a copy of the Billing Statement from the HOA. I forwarded the email that I sent on XX/XX/XXXX, along with the acknowledgement of receipt I received on XX/XX/XXXX. I commented that the problem is that they have so many different people working on the same loan and that the right hand doesnt know what the left hand is doing ( ATTACHMENT # 19 ).
Another request was a copy of a billing statement from XXXX which shows my balance. I responded with providing forwarding them a copy of the approval of a credit card dated XX/XX/XXXX. I explained that my washing machine broke on XX/XX/XXXX and upon finding a replacement at XXXX, I was offered to open a credit card that offers rewards cash back. I applied but while completing the application, an error popped up and didnt think it went through ; so I went ahead and used my XXXX Mastercard to purchase the washing machine. Up to this date, XX/XX/XXXX, I still have not received the credit card which stated that the card should come in 7-10 days upon approval ( ATTACHMENT # 20 ).
At this point, processing this refinancing loan is going on 70 days from when I started the loan ; this is also the same condo that I refinanced with QL four ( 4 ) years ago. I felt that not only have theyve been dragging in processing this loan ; theyve requested for the same document, and also questioning of a credit card that I have not received or used. At that point, I started getting paranoid that QL is trying to find an excuse not to approved the loan since they dont want me to go through this refinancing since they will be losing {$100000.00} since the current loan is for 30 years with 4 % interest rate.
XX/XX/XXXX : I received an update on the refinancing which stated, Thanks so much for getting us all the documents and info so far for your refinance. We appreciate your help. Although we dont need anything from you right now, we wanted to let you know were working hard to wrap thing up so you can schedule your closing ( ATTACHMENT # 21 ). Once again, Ive heard the same statement over a month ago with having everything that they needed and had provided me the pay-off of the current loan.
XX/XX/XXXX : I received a phone call from XXXX XXXX ( same manager that did the employment verification on XX/XX/XXXX XXXX. She was surprised and wanted to confirm that Im still working with QL on the refinancing of my condo.
2Within half an hour from the phone conversation I had with XXXX, I received an email from QL which stated, " Late fees hit tomorrow ; payment must be received by XXXX XXXX XXXX to be applied the same day '' ( ATTACHMENT # 22 ). I left a voice mail message to XXXX requesting him to return my call as soon as possible since I just received an email stating that I will be charged late fees {$48.00} if they dont receive a payment that day ; stated that hes told me when we initiated the loan that I will be making XXXX and XXXX mortgage payments, and will be skipping XXXX and that the new loan will probably start in XXXX. XXXX responded via email the following day ; but Ive already made the payment since I didnt hear from him that day and didnt care to pay the late fees. Ive been making mortgage payments for the past 14 years and never once did I have a late payment.
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InXX/XX/2019, I began the home-buying/home-searching process with Rocket Mortgage ( Quicken Loans ) as a first-time homebuyer. I provided every bit of information I was able to my loan officer from the very beginning in regards to my finances/income. I wanted to be completely transparent with any/all information so that I felt confident about the time/money I was investing in this process would eventually result in owning a home. I was pre-approved for an FHA loan for {$75000.00} which I tried to work with. I was told that FHA would be the best/only option based on my debt to income ratio ( mostly from student loan debt from my XXXX program ), but also because of the bankruptcy that was discharged almost 3 years ago. With the current housing market, it was nearly impossible to find a home for {$75000.00} that would pass the required FHA home inspection. In early-mid XXXX, I reached out to a different lender/loan officer who stated that she, XXXX ( XXXX ), would be able to pre-qualify me for more. She had been in the business for something like 25 years, so I felt really confident that she would be helpful and knowledgeable for me and my situation. She pulled my credit, worked the numbers, and told me I was pre-approved for $ XXXX, with an estimated mortgageamount. She said that she could go higher, but would probably need little more of a down payment. She quoted me mortgages for up to $ XXXX, which we stated to also be options if I found something for more. I didn't want to go up to $ XXXX because that mortgage payment was higher than I was comfortable with. I did feel more hopeful about finding a home I loved now that I had more flexibility in the my pre-approval. I found a home with a listing price of right under $ XXXX that I loved and wanted to make an offer on. I contacted my MLO again & was told she would send me a pre-approval letter to make an offer which she did & the offer was accepted! We worked closely together to get the loan to her underwriter and were scheduled to close on XX/XX/2019. On XX/XX/XXXX, XXXX called me with a little problem. The little problem was that she wasnt up to date on FHA guidelines regarding student loan payments, and that her underwriter had caught her mistake and wouldnt approve my loan from there because my debt to income ratio was too high. She stated that she had been counting my actual student loan payment amount on my IBR, but that FHA now requires counting of 1 % of the entire student loan or the amortized payment amount, whichever is greater. One month before closing & the rug was pulled out from underneath me. She told me that she re-worked the loan amounts all the way down to $ XXXX ( which didn't make sense ) and still couldnt get me approved based on my DTI.
I then reached back out to XXXX to pick back up with the pre-approval amount he had previously offered. I told him about everything that had happened, including that we were a month from closing when her underwriter caught her mistake. He told me that he knew that would happen to me, as he had been in the business for several years and knew that with my DTI, I would have to pay some things off before I could be approved for that amount. I told him I wanted to pick back up with the pre-approval for $ XXXX or start over again if I had to, & that I needed to terminate my offer on the house to get my earnest money back. He told me to wait, that he wanted to talk to his finance manager and see what they could do for me. To my surprise, he came back with some options that would allow me to continue to closing on this home. My options were 1 ) a co-signer ( which I was adamant was not an option for me ) ; 2 ) pay off my current credit cards and refinance my car to get my payment at {$290.00} or less/month. I told him I would definitely be able to pay off my credit cards ( which I did, per our agreement ) & would see about refinancing my car ( which I ended up being able to do, but had to take a higher interest rate and pay the loan down by almost {$3000.00} ). On XX/XX/XXXX XXXX told me I would need to pay {$500.00} in earnest money to Rocket that would be used for the appraisal and any remaining amount would be applied to closing. He also told me that if I withdrew the loan before the appraisal was completed, I would be refunded the full amount. I made the payment by phone that same day, per XXXX requirement so that they could go ahead and schedule the appraisal, and it cleared from my checking account on XX/XX/2019. He told me that he was going to go ahead and order the appraisal so that we could stay on track for the XX/XX/XXXX closing. My loan went through underwriting, and I was issued a conditional approval based on what we discussed & to provide them with some additional information/documents, all of which I provided to them as quickly as possible. My realtor and I decided that since the appraisal was going to be completed first, we would wait to make sure that the house appraised before ordering the other inspections needed to ensure that I wasnt paying for services all at once to ensure they passed. At this time, my application/file was passed on from XXXX to a new Rocket Mortgage associate, XXXX. From this point on, things become a nightmare We were now upon a holiday week ( XX/XX/XXXX ) so I was understanding of things slowing somewhat knowing that people vacation. Too much time started passing though, and it didnt feel like things were progressing with my loan. My realtor decided that to ask for an extension on the due diligence period to give Rocket more time to get things done. It was requested, granted, and the new due diligence period was now effective until XX/XX/2019 at XXXX EST and the new closing was XX/XX/2019 at XXXX EST. My realtor, also requesting updates from Rocket, informed me that on XX/XX/XXXX, after speaking with XXXX at Rocket, she was told that the appraisal had not even been scheduled. I called on that same day to speak with XXXX to request that things move faster. I was told that the appraisal had not been scheduled because the appraiser hadnt called back, but that it was ordered on XXXX ( over a week after I was told it would be scheduled ) .I was assured we would still have the report back by XX/XX/XXXX. By this point I'm nervous. I requested, after days of getting Rocket team members saying that the appraisal company that was hired wasnt returning their calls or emails, they hire a different appraiser to complete the appraisal since we were running out of time, but was told that was not a possibility. I then asked that it be expedited. XXXX stated that he would look into it. After being reviewed, XXXX called and told me that the appraisal had actually been completed and he requested to get the report by XX/XX/XXXX. ( None of this was making sense. Dates and info provided to me were all over the place. ) That same evening, my realtor called me to follow up, that she talked to XXXX, who said the appraisal was scheduled for XX/XX/XXXX at XXXX, ( completely conflicting with the information he gave me earlier ). On XX/XX/XXXX, I called XXXX at XXXX XXXX to request that we receive the report by the end of the day ( since the latest update was that the appraisal had been done that morning at XXXX ) in attempt to be back on track. He was confused and stated that the appraisal had been done before XX/XX/XXXX, but again that hed look into it. At this point, I requested to speak with a supervisor and was put into contact with, XXXX. XXXX informed me that could not force the appraiser to get the report faster, and that there was nothing they could do. I acknowledged understanding that people are busy and can not just stop everything for me, but that I had been patient and understanding up to this point. I told him I was frustrated by the delay from his team in even ordering the appraisal to begin with. XXXX then informed me that they cant request an appraisal until after a case number was assigned because its an FHA loan so they had to see if any other appraisals had been done on the property that could be used ( which was new information to me and sounded like another excuse ). I informed him that I had requested a different appraiser, but was told that wasnt an option. I also had also asked what their back up plan was in situations like this, and was told there wasnt one. XXXX told me that he would personally stay on top of it. I didnt hear from him. I reached out and couldnt get ahold of XXXX and didnt have XXXX direct contact info. At this point, it felt like Rocket employees were making more of an effort to make excuses that to acknowledge that they dropped the ball or to pick the ball back up and move forward. I was getting no info unless I reached out, and even then that info was untrue/inaccurate. At this point, I paid {$500.00} for a service that I can not even get confirmation on has been rendered. I have also paid/been invoiced for many other services/inspections/fees that Ive had to complete in order to not hold the process up on my end. The goal for me was always to close on my home. By this point, I had spent countless hours trying to get info from Rocket regarding the status and jumping through hoops to get all the requested documentation to Rocket, ( even documents were requested multiple times as if they were not even being read/reviewed ).
XX/XX/XXXX My call was never returned. I called again around XXXX. XXXX was unavailable, so I was routed to the next available team member. I expressed my frustration and said that I need the appraisal report that I was promised and then denied & told its going to take more time. He read the notes in my account and said, oh, it looks like its not due back until XX/XX/XXXX, so were fine. NO! That is incorrect! Most recently, before today, I was told it would be back today. Today came and now youre telling me the XXXX. He asked me if I had been in contact with my realtor. Yes, every step of the way. He then told me that Rocket has nothing to do with appraisals, that I would need to speak with my realtor about it. Again, incorrect info by Rocket. That is incorrect. I was told on XX/XX/XXXX that I HAD to pay Rocket {$500.00} so they could get the appraisal scheduled asap, which I did. Eventually my request to speak with XXXX was granted. He told me they still hadnt heard back from the appraisal company, and that hed give me a status update in the morning. He then asked how my name was to appear on the title/deed, if XXXX XXXX was correct. It was supposed to be XXXX XXXX XXXX as originally discussed, and that XXXX XXXX XXXX would also be on the deed, which was also discussed in the beginning. He said that he would make those changes to get that updated as well. ( Apparently, Rocket hadnt put the correct information on the deed ).
XX/XX/XXXX XXXX did call me to update me. He told me : We still havent heard back and our entire team will be out of the office the rest of the day. ( Another day would be lost in this process ). I asked why its gotten to this point & why they dont have a back-up plan with they work with a 3rd party that keeps Rocket from servicing their customers in a timely manner. He said that if he had been on this issue before this week, he would have looked into having someone else do the appraisal. I told him that I had asked early on in the process for a different appraiser to be assigned because from the beginning I have been told that there has been little to no response from the appraiser. I told him I was told that hiring a different appraiser was not an option. He said he could try to assign another appraiser now, but it would further delay the process. I told him paid for one appraisal that didn't happen and I couldn't pay for another. He offered me good news that he cleared up the confusion regarding the paperwork that I had submitted, and resubmitted, and resubmitted so that was all taken care of. He then asked me my relation to XXXX and I told him she was my fianc. He ended with telling me that hed provide an update before leaving the office for the team event that he would be at for the rest of the day.
XX/XX/XXXX XXXX called back a few minutes after hanging up to say he would have to send the title request to add XXXX name to it and wait for it to come back, that it might take a little while. I asked for clarification, So were going to have to wait on this now too? Because it wasnt submitted correctly the first time? I told him that her name was to be on the deed, and that if it meant taking a little while then thats what we would do as to ensure that BOTH names were on the deed.
XX/XX/XXXX That evening, XXXX and I made several attempts to get the contact information of the appraisal company, which nobody had access to. Everyone who apparently had access to that information was at a company baseball game for the entire afternoon. XXXX left XXXX a voicemail to loop him in on this situation since he was the first contact that started this process.
XX/XX/XXXX XXXX called me back per the voicemail that XXXX left. He stated that he was confused about why nobody has any info for us, but he didnt have access to the contact information of the appraisal company either. He apologized and told me he was sending out an email to everyone involved at Rocket, as well as the director, to get an answer today. I asked him to verify the dates that it was ordered for me. He stated that he sent the request to his team to order the appraisal on XXXX, but that my account notes that it was picked up by a company on XX/XX/XXXX. I asked him to clarify what that meant, and if that meant that it wasnt requested by Rocket to an appraiser until the XXXX. He could not give me that information. He asked me when the appraisal had been done, and I informed him that nobody can confirm it has actually been completed. After several different dates were given to me as to when I would have the report back, it was then stated to me that the appraisal was scheduled for Monday, XX/XX/XXXX @ XXXX. I told XXXX that Im not sure that that even took place, because if his team members had been reaching out as often and diligently as I was being told with no success in reaching someone at the appraisal company, then there was no way they would know that the appraisal was taking place on the XXXX at XXXX. I told him that I was confused as to where that would have come from if they havent been able to reach the appraisal company. XXXX mentioned that in certain instances, an expedited appraisal can be ordered. I stated that if that was an option, why wasnt it offered to me earlier?
XX/XX/XXXX When I hung up with XXXX, I called XXXX. When I told him my name, he chuckled ( as if to mock me ). I didn't react but stated I needed the contact information of the appraisal company so that I could follow up with them myself given nobody at Rocket could manage to make that happen. He said that they dont know who the appraiser was, that they dont have access to contact the appraiser. I asked for clarification : Really? Then who have you been supposedly reaching out to for answers? He said they work with a 3rd party who schedules the appraisal. I asked for their contact information to connect the dots myself, and he stated he didnt have that contact info for me either. He stated he would get that information for me & follow back up with me shortly. He said he'd call me in 10-15 minutes. That was at XXXX. At XXXX I still had not received a callback. If they have been reaching out to someone as frequently and I'm told, how can there be no contact info to access?
XX/XX/XXXX XXXX I called XXXX back to get the contact info. He said he was still working on it. I asked why/how it was proving to be so hard to locate this info. He then said that he didnt contact them. I reminded him that he told me he had been making attempts to reach out, and asked him if that was a lie? He said that he had, but was trying to figure out the best contact person. Enough with the lies, I need ANY contact person from the appraisal management company that Rocket works with. He gave me XXXX XXXX and stated the company was XXXX. Her number is XXXX.
XX/XX/XXXX XXXX I called XXXX XXXX and left a voicemail. Her voicemail provided the backup contact information for XXXX XXXX at XXXX. I called him and didnt reach him either, so I dialed 0 to speak with the next available Client Relations Team Specialist. I was connected to XXXX XXXX. She confirmed the appraisal was completed on XX/XX/XXXX. She stated it was ordered on XXXX and picked up on by an appraiser, XXXX, on XX/XX/XXXX. On XX/XX/XXXX, XXXX confirmed that he would complete the appraisal on XX/XX/XXXX. XXXX also informed me that because Rocket is a partner they have access to their system as well as to ALL of the same information that she was providing to me. She stated that the appraiser had not returned the report yet, but that they had requested to get it about an hour ago. All of the info I have been fighting for from Rocket during the past 2 weeks was provided in 1 phone call to XXXX.
XX/XX/XXXX XXXX I called XXXX for an update after sending an email to XXXX and XXXX @ Rocket requesting an update. I spoke to XXXX XXXX, who informed me that there still was no report on file. She transferred me to Rocket ( Quicken ) and I spoke to a person named, XXXX. XXXX confirmed my info to access my account, gave me no information, and passed me along to a XXXX, who did not answer my phone call. I left a voicemail.
XX/XX/XXXX XXXX XXXX XXXX called to say there was still no report. I asked what Im supposed to do now. He said, I assure you that were doing everything we can to get this report. I explained that I understand theyre doing everything TODAY, but that that should have been the case for the entire 3 weeks that Ive been waiting. He said he could try to get another appraiser that same day. I told him that that was not going to be a helpful solution when it still wasnt going to get me a report in enough time to negotiate if/what needed by the following day at XXXX when due diligence ended. *Note : On this phone call, XXXX explained to me that the notes in my record ( now ) stated that the completion date for the appraisal as of XXXX was scheduled for XX/XX/XXXX. On XX/XX/XXXX, that completion date was changed to XX/XX/XXXX. On XX/XX/XXXX, the completion date was changed to XX/XX/XXXX, and now the completion date is scheduled for the same day of XX/XX/XXXX.
XX/XX/XXXX : XXXX XXXX XXXX ( XXXX ) XXXX called to tell me that I needed to pay off more debt to get my DTI under 50 % because of new information they received about a mortgage request that was denied. I told him that was incorrect, that that was NOT new information. He said, so our team knew that there had been another loan not go through? Yes, that was absolutely disclosed and discussed before ANY of this started. I told him that I had been informed that in order to qualify for the loan, I would need to pay off my credit card debts and refi my car to get my payment under $ XXXX/month, which I did almost a month ago. He said they would not be able to approve the loan unless I paid off my car or got a cosigner. I was shocked and speechless. I told him that I couldn't talk to him now & I would call him back. I was at work and panicking. I was now being told that I had wasted a month of time and resources to make this happen, only for Rocket to decide a week and 2 days before closing that they wont do the loan now.
XX/XX/XXXX : I called XXXX to see what was going on. After some investigating, he concluded that XXXX at XXXX XXXX had not just denied me in underwriting with XXXX, but had also submitted the loan application to FHA as well, who then also denied me, but never shared any of that information with me? I was told that because FHA denied me, I would be unable to apply for another FHA loan for 180 days. I wasnt informed of this by XXXX, and Rocket failed check that I had not already been assigned an FHA case number ( which, from what I was learning, meant that they would have then known I had been denied by FHA and not just XXXX ). XXXX acknowledged that Rocket failed to do what should have been done ( as well as with letting the appraisal drag out for so long ), & that he would refund me the {$500.00} deposit I paid to have the appraisal done if, after speaking with XXXX XXXX first thing Friday morning, he concluded there was no other option to proceed. It never should have gotten to this point, and I never should have even paid that {$500.00}, the {$350.00} I paid for the inspection that Im now told I wont be recouping, the other fees assessed ( which I am providing invoices for as I receive them ), or the {$1000.00} I had tied up in earnest money.
XX/XX/XXXX : XXXX called at XXXX to confirm that the only options to proceed would be to pay my debts down another 6 % in addition to the other debts Ive already paid off per our agreement ( about $ 10k ) at the end of XXXX ( or add a cosigner, which I stated from the beginning was not an option ). Now Im out a ton of money, have wasted an unfathomable amount of time, and it was all for nothing. I can't believe that this could happen. I feel there has been no truth in lending from Rocket Mortgage. I wanted clarification but got answers that went in circles when I asked questions. I started researching what my options were and what FHA guidelines were.
XX/XX/XXXX : After researching FHA guidelines as recommended by another lender that I know, it came to my attention that Rocket had once again provided false/inaccurate information, particularly regarding FHA guidelines. It was now my understanding that FHA case numbers are assigned to properties, not borrowers, and that the case number can be transferred from one lender to another at the new lenders request. It was also now my understanding that the FHA case number, once assigned, sticks with the property, not the borrower, and should the borrower not close, the FHA case number would then be assigned to a new FHA borrower ( if someone tried to purchase the home with an FHA loan ) within a required time period or else the case number would expire. I emailed XXXX XXXX ( the Solutions Consultant who called me on Thursday to inform me that they were no longer financing my loan ) for clarification.
XXXX called me instead of responding to my email because it was easier. He stated that I had an FHA case number assigned to me as well as one assigned to the property, and that because I was denied by the previous lender, they had to review my case. Upon reviewing, they determined I now had to have a lower debt-to-income ratio or a cosigner and a credit score over 620 ( which I have ). I asked, so to clarify, thats Rockets policy and not FHA guidelines? He said that he would give me the number to the client relations team if I had additional questions. I didnt want to be punted to another department, since he was the one who had given this information to me originally. I stated that I was told that was provided the FHA guidelines from him last week, and that he informed me that this was why I would not be eligible for 180 days. He stated that just because I qualified for FHA did not mean that they HAD to finance me, which I did not contest. I informed him that my argument was that because it was presented as FHA guidelines, it was not presented to me that I had any other options ( i.e. contacting a different lender ), and I had to terminate my offer before due diligence ended the following day as not to lose my earnest money. He still never responded to my question asking why I was told I would have to wait 180 days to apply for another FHA loan. As I was asking for clarifications between FHA guidelines and Rocket policies, XXXX interrupted me and was talking over me telling me that he could not speak to FHA guidelines, only Rockets, and that if I needed questions answered about that that I could contact Client Relations for assistance. I stated that if he was providing me the information that I was denied per FHA and that if they were lending on FHA insured loans that he SHOULD have accurate FHA guideline information for customers, and that I was frustrated that I had been provided incorrect information yet again. I told him that I didnt need to speak with client relations, that I was tired of being punted from team to team with different information each time, that it was very apparent that I wasnt given accurate information again, and that I was going to escalate this case and thanked him for his time.
XX/XX/XXXX : I sent 2 emails to XXXX asking him for clarification as to what non-self employed income not supported meant, and stated that I reached out to him since the letter was signed with his name. He told me that he didnt know what XXXX told me on the phone about the denial and couldnt tell me what the non-self employed income not supported meant either. He said that it was a generic letter that they send out. He said that he reached out to XXXX to call me but that XXXX was out of the office until XX/XX/XXXX. I told him that XXXX had not been able to answer my questions regarding FHA guidelines previously but only tried to punt me to client relations, and therefore having him call me would probably result in the same outcome. He told me that to his knowledge, the FHA case number was assigned to me AND the property. I informed him that it was my understanding that it was assigned to the property and that the FHA case number transfers with the property, not the person. He stated that he was unsure of the FHA policy, but again would have XXXX call me. I explained my frustration with the information that was given to me being inaccurate, and that the denial that XXXX originally mentioned was because the other lender didnt approve my loan they had to review my loan, which at that time decided that in order to proceed with my loan, Rocket would require me to pay my debt down to under 50 % and have a credit score of at least 620 ( I believe was the number he gave me ) which my credit score was well above. Rockets documentation dated XX/XX/XXXX from XXXX XXXX XXXX XXXX states that my credit score was a XXXX, well above the required minimum credit score for FHA. After doing everything I was required to do to meet the FHA debt to income ratio of being under 56 %, which I was told my Rocket would clear me for a final approval, Rocket decided after a month into the process that I now had to meet completely different requirements, and then was telling me that it was FHA denying me. The previous lender denied me because she didnt have accurate information on FHA guidelines which were caught by her underwriter. Rocket was made completely aware of this from the beginning, instructed me on how much debt would need to be paid off to be under FHAs 56 % and that I would be good to go. Rocket went against all of what I had been told, despite doing exactly as I was required to do, blamed it on FHA policy, and yet stated with their sudden and new requirements that if I had a cosigner or paid down the additional 6 % of my debt, that I could continue with the FHA loan. It makes no sense, the stories arent cohesive from one contact at Rocket to the next, and when I ask questions, nobody can seem to provide that information, and punts me to someone on the client relations team. If a letter is sent on someones behalf ( in this case XXXX ), and even if it is, in fact, a generic letter, that person named on the letter should absolutely be able to accurately explain the contents of that letter. Additionally, if the denial reason is what they say it is, then there should be no need for interpretation from another person ( XXXX, who couldnt answer my questions previously either ), who wont even be in the office for another 3 days, to the next person working on the same loan application. I had emailed XXXX as to not engage in another discussion at work regarding all of this personal information, but again I receive a phone call in response to an email, that needed a simple response to a simple question for clarification, which Rocket team members could not provide. During this same conversation with XXXX, the denial reason also shifted from Rocket stating that I had been denied by another lender who reported the denial to FHA, to I was denied the loan by FHA. I again asked for clarification, and reminded XXXX that he and I had discussed that XXXX underwriter had denied to loan when I spoke with him from the beginning. I clarified that he was now telling me that FHA denied me, which was not the information I had been given by XXXX, that he was now blaming me for withholding information about. I had not heard anything about being denied by anyone except FHA until Rocket all of a sudden telling me that it was denied by FHA ( and also telling me that it was only denied by XXXX but it was then reported to FHA ).
I have so many concerns and issues with how this has played out and how I have been treated and misinformed ( and dare I say, blatantly lied to ) by Rocket Mortgage. Im completely at a loss and Im truly unsure of who to contact to resolve this. I have kept thorough documentation throughout and will supply any documentation needed.
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| 04/05/2023 |
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- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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To Whom this may concern, It is not now, nor ever that I am refusing to pay a lawful obligation.
On XX/XX/XXXX, I made an uninformed use of credit decision ( 15 USC 1601 a ) on a consumer credit transaction for XXXX, XXXX dollars with Quicken Loans now know as Rocket Mortgage. The alleged lender advertised that they would lend me their money to me. They never told me once about this being a consumer credit transaction ( 15 USC 1602 bb,1, A ). I was uniformed that I was the consumer and the original creditor when I was approved on the application for an extension of my credit ( 15 USC 1601, a / 15 USC 1602 bb,1, A, g ). I gave them my social security number ( Credit Card 15 USC 1602 i ). They used my credit card with no benefit to me 15 USC 1602 p unauthorized use. I was uniformed that credit means the right granted ( 15 USC 1602 g ). I was uniformed that loans, sales of property or services, or otherwise, consumer credit which is payable by agreement in more than four installments or for which the payment of a finance charge is or may be required ( 15 USC 1602 g ). I was uniformed the person to whom the debt arising from the consumer credit transaction ( was me ) is initially payable on the face of the evidence of indebtedness or, if there is no such evidence of indebtedness, by agreement ( 15 USC 1602 g ). I was uninformed that debt was an option.
Since XXXX of XXXX I have disputed the debt in full and asked for original creditor information ( 12 CFR 1006.38, 1006.34, 15 USC 1692g ), trying to get these criminals to validate and verify the alleged debt with bona fide evidence of indebtedness over a dozen times including but not limited to XXXX, XXXX XXXX, XXXX, XXXX, and XX/XX/XXXX ( 15 USC 1692g, 12 CFR 1006.34 ). They have failed to send a single piece of paper to me that is signed let along validated, verified and they have continued abusive, discriminating, harassing, oppressive and threatening foreclosure with unfair debt collection practices ( 12 CFR 1006.14, 1006.18, 15 USC 1692 d, e, f ). Including reporting false misleading information to the credit reporting agencies without my written permission and with out any information or opt out being sent to me 15 USC 1681 b, a, 2. Without any respect for my privacy 15 USC 1681 4. Without a ( i ) clear and conspicuous disclosure, ( ii ) without the consumer has authorized in writing 15 USC 1681b, 2, i, ii.
The only piece of paper received that is signed is the stamp on the deceptive note that says Without Recourse Pay to the order of Quicken Loans, signed XXXX XXXX Capture Manager. This is evidence that the deceptive note was changed without my knowledge from a promise to pay to an order to pay, Draft or Check and they were paid at closing table in full. ( Ucc 3-104 ). 12 USC 1813 L clearly says that notes, certificates of indebtedness are money or its equivalent and is a deposit. UCC 9-102 ( 65 ) " Promissory note '' means an instrument that evidences a promise to pay a monetary obligation, does not evidence an order to pay, and does not contain an acknowledgment by a bank that the bank has received for deposit a sum of money or funds. UCC 8-102, 9, Clearly says the the note and mortgage are a financial asset. UCC 8-102,1, clearly says I have the right to an adverse claim. The note can not be a promissory note, it must be a security!
This is further evidenced by the deceptive Mortgage document, the alleged borrowers covenant clearly says the borrower is lawfully seised of the estate hereby conveyed and has the right to mortgage, grant and convey the property and that the Property is unencumbered, except encumbrances of records. After I allegedly signed the note and clearly says I was the mortgagor, grantor on this document, How deceptive! 15 USC 78c 10 clearly says the note is a security with a maturity of over 9 months. 31 USC 5312 clearly says I am a financial institution persons involved in real estate closings and settlements, an issuer, redeemer, or cashier of checks, money orders or similar instruments. NONE of these documents contain any of the words, terms and conditions in the truth and lending act 15 USC 1611, 12 CFR 1006.22.
They claim to have lent me their money or credit. Yet they refuse to produce proof besides the alleged agreement, so called promissory note. How hard could this be? I could validate loans I have made in 5 minutes. I have not been able to find any evidence that they can lend me their credit, I have attached evidence, case law that they can not lend me their credit. I can only find evidence that they do not lend their deposits.
Principles of Money, Banking, and Financial Markets and Professor XXXX XXXX XXXX the Doctoral Program at the XXXX XXXX XXXX XXXX XXXX at New York University and a former Senior Staff member on the Presidents Council of Economic Advisors, and also served on the Board of Governors of the Federal Reserve System. The following paragraph is taken from their book, When a bank lends, the borrower does not ordinarily take the proceeds in hundred dollar bills ; he takes a brand new checking account. On the banks balance sheet, loans ( an asset ) and demand deposit deposits ( a liability both rises. A bank creates a demand deposit when it lends. In effect, since demand deposits are money, banks create money.
PROFESSOR XXXX XXXX XXXX from the Federal Reserve Bank of New York. XXXX XXXX a author employed by the XXXX XXXX XXXX XXXX and the XXXX XXXX XXXX explains a little farther than did XXXX and XXXX. XXXX states, when a bank makes a loan the bank receives a Promissory Note for an equal amount of the Loan from the borrower and deposits the Promissory Note into a banks asset account as a debit and to comply with the General Accepted Accounting Procedures established by the Federal Reserve where Assets must always equal to liabilities plus owner equity.
The 88th united states congress, primer on money addressed the issue of lending XXXX XXXX dollars to a neighbor and you had a beginning balance of {$1000.00}. Which when the deduction occurs the ending balance is only XXXX XXXX dollars. But unfortunately the Bank when making a XXXX XXXX loan the banks assets and liabilities are not decreased but increased. The banks assets of {$1000.00}. Now becomes {$1500.00}. After making the loan and the demand deposits balance now becomes {$1500.00}. The formula established by the Federal Reserve is Assets=Demand Deposits plus owners equity this account is in perfect balance.
XXXX XXXX and XXXX XXXX in their Economics book entitled XXXX XXXX XXXX XXXX XXXX out of 18 editions and first used in colleges and University in XXXX and was still being used in XXXX. On page XXXX, XXXX states, Most people suppose that a bank lends the deposits of its customer, In fact, however, no bank ever lends its deposits. The logical question should be then what do banks lend.
GENERALLY ACCEPTED ACCOUNTING PRINCIPLES Banks are required to adhere to Generally Accepted Accounting Principles ( GAAP ). GAAP follows an accounting convention that lies at the heart of the double-entry bookkeeping system called the Matching Principle. This principle works as follows : When a bank accepts bullion, coin, currency, checks, drafts, promissory notes, or any other similar instruments ( hereinafter instruments ) from customers and deposits or records the instruments as assets, it must record offsetting liabilities that match the assets that it accepted from customers. The liabilities represent the amounts that the bank owes the customers, funds accepted from customers. In a fractional reserve banking system like the United States banking system, most of the funds advanced to borrowers ( assets of the banks ) are created by the banks themselves and are not merely transferred from one set of depositors to another set of borrowers.
The publication, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, Federal Reserve Bank of Chicago ( rev. ed. XX/XX/XXXX ), contains standard bookkeeping entries demonstrating that money ordinarily is recorded as a bank asset, while a bank liability is evidence of money that a bank owes. The bookkeeping entries tend to prove that banks accept cash, checks, drafts, and promissory notes/credit agreements ( assets ) as money deposited to create credit or checkbook money that are bank liabilities, which shows that, absent any right of setoff, banks owe money to persons who deposit money.. Cash ( money of exchange ) is money, and credit or promissory notes ( money of account ) become money when banks deposit promissory notes with the intent of treating them like deposits of cash. See, 12 U.S.C. Section 1813 ( l ) ( 1 ) ( definition of deposit under Federal Deposit Insurance Act ). The lender acts in the capacity of a lending or banking institution, and the newly issued credit or money is similar or equivalent to a promissory note, which may be treated as a deposit of money when received by the lending bank.. Federal Reserve Bank of XXXX publication XXXX XXXX XXXX, page 11, explains that when banks grant loans, they create new money. The new money is created because a new loan becomes a deposit, just like a paycheck does. XXXX XXXX XXXX, page 6, says, What they [ banks ] do when they make loans is to accept promissory notes in exchange for credits to the borrowers transaction accounts. The next sentence on the same page explains that the banks assets and liabilities increase by the amount of the loans.
According to the Federal Reserve Bank of New York, money is anything that has value that banks and people accept as money ; money does not have to be issued by the government. For example, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX 9, Federal Reserve Bank of New York ( 4th ed. XXXX ), explains that banks create new money by depositing IOUs, promissory notes, offset by bank liabilities called checking account balances. Page 5 says, Money doesnt have to be intrinsically valuable, be issued by government, or be in any special form....
Credit as money are in XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX ( XXXX ) and XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ). A synthesis of these sources, as applied to the facts of the present case, is as follows : As commercial banks and discount houses ( private bankers ) became established in parts of XXXX ( especially XXXX XXXX ) and XXXX XXXX, by the mid-nineteenth century they commonly made loans to borrowers by extending their own credit to the borrowers or, at the borrowers direction, to third parties. The typical form of such extensions of credit was drafts or bills of exchange drawn upon themselves ( claims on the credit of the drawees ) instead of disbursements of bullion, coin, or other forms of money. In transactions with third parties, these drafts and bills came to serve most of the ordinary functions of money. The third parties had to determine for themselves whether such credit money had value and, if so, how much.
Good Faith Disclosure after being noticed so many times could have settled this matter. Produce both sides of the accounting ledgers, Credits and debits, left and right sides. Produce the IRS forms 1099 OIDs, 1096, 8300 will identify who the payor and the recipient of the funds or cash proceeds were under SFAS ( Statement of Financial Accounting Standards ) 95 and IAS ( International Financial Standards ) 7.6 containing the inflows and outflows of cash and cash equivalents on the balance sheet FR 2046 ,2049 form securities of the off balance sheet receivables and payables which identifies both who the source or principles in which the the funds were derived from.
15 USC 1605 ( a ) Finance charge defined ; Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge did not include all the charges. I have been deceptively forced to pay payments, interest, private mortgage insurance, homeowners Insurance, default mortgage insurance, taxes and upkeep on the property at my expense not included in the finance charge to protect the criminal alleged lender XXXX amounts to XXXX. I have been deceptively forced to pay these criminals in a comparable cash transaction for years. I have asked for the default mortgage insurance plan and proof the insurance company denied their claim. They have ignored all of my requests. They have been paid.
I am uniformed without knowledge and understanding of the terms and conditions and how they got a security interest in my property without a red penny of valuable consideration and no evidence of indebtedness, by agreement ( 15 USC 1602 g ). I was uninformed that debt was an option.. I have asked several times only to be ignored. 15 USC 1611 Criminal liability for willful and knowing violation, 15 USC 1692j Furnishing certain deceptive forms, 12 CFR 1006.22, 18 USC 241,242, 42USC 1983,1985,1986.
I have never received any forms for my right to rescission 15 USC 1635 a. I was never informed of my right to rescission let along having it clearly and conspicuously disclosed to me 15 USC 1635 a. 15 USC 1635 i, clearly says I have the right to rescission in foreclosure, let along all the deception and of the violations of law committed. Please send me the forms. 12 CFR 226.23, 226.15.
16 CFR 433.2 Preservation of consumers ' claims and defenses, unfair or deceptive acts or practices. I was uniformed about nor can I find this notice any where on the alleged agreement. NOTICE ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.
The Mortgage document contains a confessed judgement, denies my right to a homestead exemption 16 CFR 444.2 Unfair credit practices. 16 CFR 444.1 ( g ) Debt. Money that is due or alleged to be due from one to another. Or ; is defined in XXXX law dictionary as optional, a choice. 16 CFR 444.2 ( 3 ) Constitutes or contains an assignment of wages or other earnings. The alleged agreement contains or constitutes me to pay several insurance policies to protect the lender paid with my wages and earnings. 16 CFR 444.2 ( 4 ) Constitutes or contains a nonpossessory security interest in household goods other than a purchase money security interest.
According to these state laws our shelter is considered essential to life, Basic Necessities, Household goods and we should be protected under the law equaly.
Florida Title 12 RSA 12D-7.002 - Exemption of Household Goods and Personal Effects Section RSA 196.181, F.S. Creature comfort 's are things which give bodily comfort, such as food, clothing and shelter.
Alaska Title 6 Part 2A Chapter 40 6AAC 40.050 essential to the maintenance of life, health, or safety ; such aid, goods, or services including food, water, shelter, heat, emergency medical services, and police and fire protection.
Maine Chapter XXXX XXXX XXXX ch.XXXX, Section II DEFINITIONS Basic Necessities Food, clothing, shelter, fuel, electricity, non-elective medical services.
I never received the required disclosures in 15 USC 1539 ( a ) Disclosures ( 1 ) Specific disclosures ( A ) You are not required to complete this agreement merely because you have received these disclosures or have signed a loan application..
( B ) If you obtain this loan, the lender will have a mortgage on your home. You could lose your home, and any money you have put into it, if you do not meet your obligations under the loan..
We never received the required notice in 16 CFR 444.3 Notice to Cosigner You are being asked to guarantee this debt. Think carefully before you do. If the borrower doesn't pay the debt, you will have to. Be sure you can afford to pay if you have to, and that you want to accept this responsibility.
You may have to pay up to the full amount of the debt if the borrower does not pay. You may also have to pay late fees or collection costs, which increase this amount.
The creditor can collect this debt from you without first trying to collect from the borrower. The creditor can use the same collection methods against you that can be used against the borrower, such as suing you, garnishing your wages, etc. If this debt is ever in default, that fact may become a part of your credit record.
This notice is not the contract that makes you liable for the debt.
15 USC 1539 ( n ) Consequence of failure to comply Any mortgage that contains a provision prohibited by this section shall be deemed a failure to deliver the material disclosures required under this subchapter, for the purpose of section 1635 of this title.
ALL PUBLIC ACCOUNTS are PREPAID, certificates of indebtedness are obligations of the United States.
Senate Document No. 43, 73rd Congress The ownership of all property is in the State. Individual, so-called ownership is only by the virtue of the government, i.e. law, amounting to mere user, and use must be in accordance with law, and sub-ordinate to the necessities of the state.
Congressional record, XX/XX/XXXX on HR 1491, p.83 Under the new law, the money is issued to the banks in return for government obligations, bills-of-exchange, drafts, notes, trade acceptances, and bankers acceptances, The money will be worth XXXX cents on the dollar, because it is backed by the credit of the nation. It will represent a mortgage on all the homes, and other property of the people of the nation.
Title 18 sec. 8. - Obligation or other security of the United States defined The term obligation or other security of the United States includes all bonds, certificates of indebtedness, national bank currency , Federal Reserve notes, Federal Reserve bank notes, coupons, United states notes, treasury notes, gold certificates, silver certificates, fractional notes, certificates of deposit, bills, checks, or drags for money, drawn by of upon authorized officers of the United states, stamps and other representatives of value, of whatever denomination, issued under any Act of Congress, and canceled United states stamps.
31 U.S. Code 3113 - Accepting gifts a ) To provide the people of the United States with an opportunity to make gifts to the United States Government to be used to reduce the public debt ( 1 ) the Secretary of the Treasury may accept for the Government a gift of ( A ) money made only on the condition that it be used to reduce the public debt ; ( B ) an obligation of the Government included in the public debt made only on the condition that the obligation be canceled and retired and not reissued ; and ( e ) ( 1 ) The Secretary shall redeem a direct obligation of the Government bearing interest or sold on a discount basis on receiving it when the obligation ( A ) is given to the Government ; FRNs are obligation of UNITED STATES : Pubic Law 73-10, HJR 192 of 1933 : The term obligation means Federal Reserve notes and circulating notes of Federal Reserve banks and national banking associations. Title 31 sec. 3123 makes a statutory pledge of the United States government to payment of obligation and interest on the public debt.
Title 31 sec. 3123. Payment of obligations and interest on the public debt ( a ) The faith of the United States Government is pledged to pay, in legal tender, principal and interest on the obligations of the obligations of the government issued under this chapter.
( b ) The Secretary of the Treasury shall pay interest due of accrued on the public debt. As the Secretary considers expedient, the Secretary may pay in advance interest on the public debt by a period of not more than one year, with or without rebate of interest on the coupons. Therefore, the government pledges to pay government obligations which Federal Reserve Notes are, and pay them with FRNs, which is legal tender. Taxes and all bills associated with corporations are all government obligations which they must pay when we accept them for value and rent them to the government that has an obligation to settle the debt, dollar for dollar. It is a fact : Title 31 sec. 3130 further delineates in its definitions a portion of the total public debt, which is held by the public as the Net public debt, sec. 3130. Annual Public Debt Report ( a ) General Rule.- On or before XX/XX/XXXX of each calendar year after XXXX. The Secretary of the Treasury shall submit a report to the Committee on Ways and Means of the Hours of Representatives and the Committee on Finance of the Senate on- ( XXXX ) the treasurys public debt activities, and ( XXXX ) the operations of the XXXX XXXX XXXX .
For whatever reason we can associate with their actions and reasons they did so, The People may benefit. The People are the prime creditors and the beneficiaries, the government are trustees ; Trustees pay debts, beneficiaries do not. Thus, government obligations are not taxable. These obligations of UNITED STATES under Title 31 sec. 3124. Exemption from taxation : ( a ) Stock and obligations of the United States Government are exempt form ration by a State of political subdivision of a State. The exemption applies to each form of taxation that would require the obligation the interest on the obligation, or both, to be considered in computing a tax, except- ( XXXX ) a nondiscriminatory franchise tax of another non-property tax instead of a franchise tax, imposed on a corporation; and ( XXXX ) an estate of inheritance tax.
( b ) The tax status of interest on obligations dividends, earnings, or other income from evidences of ownership issue by the Government of an agency and the tax treatment of chain and loss from the disposition of those obligations and evidences of ownership is denied under the Internal Revenue code of 1986 ( 26 U.S.C. 1 et seq. ). An obligation that the Federal Housing Administration had agreed, under a contract made before XX/XX/XXXX. XXXX, to issue a future date, had the tax exemption privileges provided by the authorizing law 4th the time of the contract. This subsection does not apply to obligations and evidences of ownership issued by the District of Columbia, a territory or possession of the United States, of a department, agency, instrumentality, or political subdivision of the District, territory or possession.
12 U.S. Code 411 - Issuance to reserve banks ; nature of obligation ; redemption Federal reserve notes, to be issued at the discretion of the Board of Governors of the Federal Reserve System for the purpose of making advances to Federal reserve banks through the Federal reserve agents as hereinafter set forth and for no other purpose, are authorized. The said notes shall be obligations of the United States and shall be receivable by all national and member banks and Federal reserve banks and for all taxes, customs, and other public dues. They shall be redeemed in lawful money on demand at the Treasury Department of the United States, in the city of XXXX , District of Columbia, or at any Federal Reserve bank.
The Constitution does not give we, the people right. It forbids the government to ignore the God given Rights of the people, as seen in the 9th Amendment : The enumeration in the Constitution, of certain rights, shall not be construed to deny or disparage others retained by the people. In addition, the 10th Amendment : The powers not delegated to the United States by the Constitution, not prohibited by it to the States, are reserved to the States respectively, or to the people. There is no law to discourage the people from creating credit instruments. In fact, the the 14th Amendment, sec. 4, we need to. We must Accept for Value, the debt instruments/legal tender of the United States . As long as the debt exists, the Democracy exists. The Republican Form of Government, The United States of America, can only come back when the debt is gone. Since Federal Reserve Notes ( FRNs ) as legal tender are debt notes, an insufficient number exist, for their repayment in kind, will not cover the interest owed. Using FRNs to pay debts only increases the governments obligations on debt by their creation.
As it is a fact that all property in the United States are result of the XX/XX/XXXX act is under the ownership of the United States, and/or it's designee, that the currency is underwritten by US Treasury notes , bills and/or obligations, it is impossible for the people to be held liable for government obligations. You can not pay a debt with a debt. No man can be forced to do the impossible.
The unconstitutionality of said act is expressed in Congress own words : a. Since XX/XX/XXXX, the United States has been in a shed of declared national emergency. These proclamations give force to 470 provisions of federal law. These hundreds of statues delegated to the President extraordinary power exercised by Congress, which affect the lives of American citizens in a host of all-encompassing manners. This vast range of powers, taken together, confer enough authority to rule this country without reference to normal constitutional processes. Senant report 93-549 XX/XX/XXXX.
We are contracting a private investigator to do a thorough forensic security audit. This will prove the securities fraud and that they have been trading these securities on the stock market. They have been paid several times in full.
Notice to cease and desist, Notice to stop calling our private phones Notice of Identity Theft Though hundreds of hours of research, we have recently become aware of the fact that our legal name affixed to its birth certificate is evidence of a state agency, organization or partnership organized by the state. Being aware that the name does not serve to recognize the one who is
using it. We have resigned from this agency through the secretary of state. We have sent, filed several notices to the state and federal principle owners, trustees of this name of the identity theft, lack of fiduciary duties, Ect. We have sent several notices to the alleged lender only to be ignored.
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| 10/07/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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I am a current customer of Rocket Mortgage. I wanted to refinance my mortgage while rates are so good. I Rocket called and got a broker names XXXX. XXXX. He assured me in writing 9 times, via text that he would create a 23 year " Yourgage '' at 3.75 % Zero points. He repeatedly told me that 3.75 at zero points was agreed on, however, he would post a totally different disclosures at 3.75 % with points from 1.5 to 3 points, and then he'd defend that decision saying that is the best the market can do, but hed then tell me several times again Id get 3.75 I'd get zero points. XXXX also has never posted a final loan estimate packet, which is easiest to read, instead he posted 3 separate and different loan re-disclosure forms which are not easy to read. It is my OPINION XXXX delayed posting these interest rate disclosures and he refused to post the Loan Estimate packet because he was likely waiting until rates increased again before releasing the document, at which time I would be stuck, and hed still be compliant by eventually giving me the documents required by law. I started this process on Monday XX/XX/XXXX and I withdrew my application for refinance Friday XX/XX/XXXX. I just wanted someone to know that Rocket Mortgage in my opinion deceived me on at least 9 occasions, and I am concerned if it is not just me who else are they taking advantage of. Here is a transcript, unedited of all my texts between me and XXXX at Rocket Loans. Note as I got more and more upset, I began to just call him Liar. Not my best moments.
Text Exchange, unedited : -- -- -- Monday, XX/XX/2019 -- -- -- XXXX ( XXXX XXXX ) Let me know if you need any help with e-signatures.
Me ( XXXX XXXX ) Will do XXXX Me ( XXXX XXXX ) All signed, pay stub emailed.
Me ( XXXX XXXX ) Please confirm nothing else needed from me thanks XXXX ( XXXX XXXX ) We are good to go! Keep an ear by the phone, appraiser will be reaching out next Me ( XXXX XXXX ) Ok, sounds great Me ( XXXX XXXX ) XXXX, what appraised value on out home gets us to the next pricing tier? Was it XXXX???? I did not write that down.
Me ( XXXX XXXX ) Our home XXXX ( XXXX XXXX ) yup! XXXX Me ( XXXX XXXX ) Hey j looked thru the loan estimate and I was totally shocked to see 3 origination points out there. That is a ton, especially if I look outside of Rocket where I see tons of rates for my situation under 3.75 at 1 point for that? I even called a local bank I was told over the phone they could beat the 3.75 and do no points. XXXX in points for someone in my situation and 3.75 seems really really high as I look at the details. This is causing me to pause.
Me ( XXXX XXXX ) XXXX honestly I am literally out the door shopping today if what I am being told outside of rockets estimate is firm and accurate XXXX ( XXXX XXXX ) I'm going to make sure we take good care of you throughout this process, again I want to be as conservative as possible. My pricing director is going to take care of us when it comes to pts. We just want a firm value to work with XXXX ( XXXX XXXX ) post appraisal XXXX ( XXXX XXXX ) I'll make sure to send a re-disclosure out. I want to let everything fall in place post appraisal. When it comes to the pts I'll make sure we get you the best approved pricing possible.
XXXX ( XXXX XXXX ) Other lenders will tell you anything to get foot in the door. I'd rather be conservative and honest on what I can close on in a worse case scenario.
Me ( XXXX XXXX ) Ok thanks XXXX, 3 points really shocked me. Let 's stay the course for now and see where the appraiser lands and go from there.
XXXX ( XXXX XXXX ) I'm not going to have you pay 3 pts on this, even if the home appraises lower. We want to make sure we keep you right here at QL with the best possible refi option.
Me ( XXXX XXXX ) Thanks XXXX I appreciate it!
Me ( XXXX XXXX ) Screenshot_20190916-230608_Adobe_Acrobat.jpg 625.6 kB Hi XXXX, late text, I paid zero points to you when I originated my loan at a higher rate. I really would expect zero points for this refi.
Me ( XXXX XXXX ) No need to call tomorrow, the more I think of it, in this market points paid by the borrower at 3.75, any points is throwing money away. That said before I pay for an appraisal I do need this portion ironed out on paper, or I will need to do my due diligence and walk over to the bank who quoted me today, zero points and possible better rate. No offense, this is cash out of pocket. So please let me know the deal in points we can talk rate after an appraisal. Almost 14k in points is simply insane.
Me ( XXXX XXXX ) XXXX, the delta on my interest rate on my current loan and apr on my current loan is ... ....
.009 %. The delta on the refi between interest rate and apr is a HUGE .357 %! I am hopeful these texts are arriving not on your phone but at work. My day is packed and I have little time.
Me ( XXXX XXXX ) So I closing tonight. Tomorrow, I need confirmation that I will have zero points, or I will need to pause and start making other calls. I need this decided for me tomorrow. If you look back at my prior almost refi, this is not bluff, I walked 1 half way thru the process, I just won't waste XXXX bucks to an appraiser to figure it out first. Sorry XXXX, time is short and I need rush this through QL or start asking around. XXXX XXXX in points is just plain insane.
-- -- -- Tuesday, XX/XX/2019 -- -- -- XXXX ( XXXX XXXX ) XXXX, thanks for the feedback. I'll take a look at a no point option. Again, any lender in America has to base pricing off the final appraised value. You are a serviced client of ours, we are going to do everything we can to get you the best XXXX ( XXXX XXXX ) possible option. Would you be open to a slightly higher rate at 0 points? Let me know what you think, I want to make sure this is perfect for you and the fam Me ( XXXX XXXX ) Hi XXXX if you could let me know the best QL can offer relative to points at 3.75?
XXXX ( XXXX XXXX ) Based off the conservative value we would be able to get down to 1.5. However at 70 % LTV we could cover all points. This is the beauty of being a direct lender, we can assess the risk base pricing upfront.
XXXX ( XXXX XXXX ) I'm going to do everything on my end to make sure we get you the best loan to close with the easiest process.
Me ( XXXX XXXX ) So if the appraiser comes back giving us 70 % we could be 0 points and if XXXX, 3.625, 0 points?
Me ( XXXX XXXX ) Otherwise as is, 1.5 points if XXXX on the value still?
XXXX ( XXXX XXXX ) correct, the final pricing is all dictated on the appraised value. Like I said, I want to be as conservative on pricing up front and let things fall into place as we close -- -- -- Wednesday, XX/XX/2019 -- -- -- Me ( XXXX XXXX ) Hi XXXX. The appraiser will be out tomorrow. I also saw the fed cut rates another 1/4 point today affecting mortgage rates, will QL react and lower rates overall and will it affect my application, refi?
-- -- -- Thursday, XX/XX/2019 -- -- -- XXXX ( XXXX XXXX ) I'm going to see if the pricing will be affected, if there is any discount I can apply due to a pricing cut by feds I'll surely apply for you guys Me ( XXXX XXXX ) Thanks XXXX, from your most pain in the XXXX customer. I really do appreciate your patience.
XXXX ( XXXX XXXX ) No way! you're the man : ) Me ( XXXX XXXX ) I get wound up in the details man. I appreciate your patience!
Me ( XXXX XXXX ) Appraiser just left, any idea how long before it comes in? Ie what is the norm?
XXXX ( XXXX XXXX ) next couple days, I'll keep an eye out -- -- -- Monday, XX/XX/2019 -- -- -- Me ( XXXX XXXX ) Hey XXXX, appraisal came back at XXXX! I am in meetings All day tomorrow. Could you send me best rate, hopefully no points, given ltv and my personal situation? Obviously no pmi, lower rate I think and no points?
Me ( XXXX XXXX ) I may ask for a bot more cash out depending on what you and me, so please text or update the good faith estimate in docs. Thanks man!
Me ( XXXX XXXX ) But Me ( XXXX XXXX ) Bit -- -- -- Wednesday, XX/XX/2019 -- -- -- XXXX ( XXXX XXXX ) I can get us a 3.5 % fixed rate at 2.5 pts ( half a pt less in cost! ) OR I can keep the 3.75 % and cover pts on that. pricing has definitely improved with the higher value : ) Me ( XXXX XXXX ) Is 2.5 points the absolute best you can do at 3.5 %? I can not understand 2.5 % in points for a .25 % improvement in rate. Can you explain that, it makes no sense.
Me ( XXXX XXXX ) Generally in my experience 1 point in rate equals 1 origination point.
XXXX ( XXXX XXXX ) I haven't submitted to my pricing director yet, we are going to get it down as low as humanly possible. I should know within the day.
Me ( XXXX XXXX ) I please check and look at my history. In XXXX I walked away from a refi with you, when I reached an impasse, I'll do the same here. Except I will move on to another lender.
Me ( XXXX XXXX ) I need 0 points. When I took my loan out, a selling point was other than fixed costs, closing costs at RM would not be repeated, I clarified this as points. Maybe I misunderstood. I PROMISE. look at my history last spring I will walk. I PROMISE. perfect credit, no debt, nice LTV, your risk is nil with me Me ( XXXX XXXX ) The only difference between now and last spring is I will leave XXXX Me ( XXXX XXXX ) 2.5 points paid for a quarter point is INSANE XXXX ( XXXX XXXX ) Ok, I'll take care of it.
Me ( XXXX XXXX ) Thanks XXXX, I do appreciate it.
XXXX ( XXXX XXXX ) So do we want no points at the 3.75 %? This would increase the cash out significantly and essentially eliminate the cost OR we could look at a little lower interest, I don't know if I can promise it will be ZERO points.
Me ( XXXX XXXX ) I was looking for 0 points at 3.5. How can there be 2.5 points to reduce the rate by .25 percent?? That makes zero sense to me.
Me ( XXXX XXXX ) If you can not, please tell me and I will pause and look elsewhere to confirm I am am correct. If i am, i and I can get 3.5 at 0 points I walk.
XXXX ( XXXX XXXX ) Pricing is dictated by the federal reserve. We have to understand 3.75 % or 3.5 % is insanely lower fixed interest. It's good we locked in when we did, pricing has only increased since this impeachment stuff has taken place.
XXXX ( XXXX XXXX ) I'm going to give you the best possible pricing available on a fixed rate mortgage whether it's the 3.75 % or the 3.5 %. The lower rate is more of a buydown. I'd take 3.75 % with more cash out and cost essentially eliminated Me ( XXXX XXXX ) I get it is a buy down, but what I do not understand is 1 quarter point equaling 2.5 origination points.
So I hear you, I respectfully can not agree that this is equitable.
Me ( XXXX XXXX ) I'll start making some calls. Time is short for me here.
Me ( XXXX XXXX ) What is the apr on 3.5 with 2.5 points?
XXXX ( XXXX XXXX ) Like I said, let me have my pricing director make adjustments. I don't know what the final buy down is with the updated value. I hope you can respect and appreciate my honesty and transparency.
Me ( XXXX XXXX ) I do my friend, I am in my business mode, so do not take my directness as offense, please. I just need facts.
XXXX ( XXXX XXXX ) All I have is facts, like I said we are going to get you the industry best on pricing. We will also be able to close very quick Me ( XXXX XXXX ) Very good. Just let me know, I need to know apr of 3.5 percent at 2.5 origination points. I suspect it is equal or greater than 3.75 no points.
XXXX ( XXXX XXXX ) I'll let you know ASAP my friend -- -- -- Thursday, XX/XX/2019 -- -- -- Me ( XXXX XXXX ) Thanks XXXX, was travelling the balance of the day yesterday and on calls most of this morning. Again, you are great man, so do not take my tone as one of dissatisfaction.
XXXX ( XXXX XXXX ) You're the man! I'm working on final pricining with VP now XXXX ( XXXX XXXX ) pricing* Me ( XXXX XXXX ) Thanks XXXX XXXX I appreciate your efforts!
Me ( XXXX XXXX ) And I do get wound up, my apologies for that. Something I work on NOT doing!
-- -- -- Friday, XX/XX/2019 -- -- -- Me ( XXXX XXXX ) HXXXX XXXX, just checking in to see where you were relative to your inquiries with the VP of pricing. Thanks in advance.
-- -- -- Monday, XX/XX/2019 -- -- -- Me ( XXXX XXXX ) Hey XXXX, time is passing and I've not heard from you guys in a bit. Please advise the status XXXX ( XXXX XXXX ) I've been out sick the last couple days. Good news, we are good to go at 3.625 % ( lower rate ) at 1.75 pts. This takes you out of the 3.75 % at 3 points. You are saving over 10k on cost with a lower rate!
XXXX ( XXXX XXXX ) Cash back to you has also increased Me ( XXXX XXXX ) 1 question, earlier you still stated in this thread 3.75 and 0 points. Is that still an option?
Me ( XXXX XXXX ) From you last Wednesday : Me ( XXXX XXXX ) So do we want no points at the 3.75 %? This would increase the cash out significantly and essentially eliminate the cost OR we could look at a little lower interest, I don't know if I can promise it will be ZERO points.
Me ( XXXX XXXX ) I can get us a 3.5 % fixed rate at 2.5 pts ( half a pt less in cost! ) OR I can keep the 3.75 % and cover pts on that. pricing has definitely improved with the higher value : ) XXXX ( XXXX XXXX ) I can submit that option again, I want to make sure I'm getting the most amount of savings on interest over the life of the loan while getting you the necessary cash out XXXX ( XXXX XXXX ) the 3.625 % will get you XXXX cash at close. You think this will be enough?
Me ( XXXX XXXX ) No, I had asked for XXXX out if you recall, let me know on the 3.75 no points. You told me that was available to me 5 days ago, I expect that to be honored. I need to know now also, I'm waiting no more on this. You all budged nothing o what I was asking, I asked for for you say XXXX cash out. You offer 3.75 no points and now you imply you have to ask again. XXXX this is very disappointing. I feel like this is a textbook bait and switch.
Me ( XXXX XXXX ) And based on the new pricing I may want more than XXXX out. Now i am truly frustrated.
Me ( XXXX XXXX ) Resized_Screenshot_20190930-102313_Messages.jpeg 510.5 kB XXXX I do not know which way is up. I read back and I asked a direct question, you gave me a direct answer. You said 3.625 and no points would happen I'd my appraisal exceeded XXXX. Here is our exchange. If you give me any other answer, I need to speak to a vp of pricing and Express my dissatisfaction with these inconsistencies.
XXXX ( XXXX XXXX ) I'll submit 3.75 % at zero pints. I'm letting you know exactly what I can close on. I need you to make a decision on which way you want to go. Like I stated upfront pricing has gotten significantly better post appraisal.
Me ( XXXX XXXX ) So if pricing has gotten better post appraisal and as your text seem to say copied above 3.625 no points, I am at a loss. Submit what you will, I'll not pay a point. I am out of here under 2 conditions, if I do not hear back today by XXXX, I walk, if I do not hear the rate I want, by XXXX, I walk. This process honestly has been terrible. I prior XXXX out and highlighted the contradictions in this text stream and I'm pretty shocked.
XXXX ( XXXX XXXX ) I have you approved for 3.75 % covering the points getting you XXXX cash at close. Let 's get this loan closed.
Me ( XXXX XXXX ) Am I able to get any more than XXXX out?
Me ( XXXX XXXX ) I mean what is the max i can take out?
XXXX ( XXXX XXXX ) If we exceed 70 % LTV pricing will adjust again. Like I said from day one ... your cost has decreased over 10k due to higher value, this money is being allocated towards your cash out. I'm getting you pricing I could not even get approved on.
XXXX ( XXXX XXXX ) I can technically get you an additional XXXX, this will take loan to 80 % LTV. I can't do 80 % LTV for zero points and this will increase he monthly payment.
Me ( XXXX XXXX ) Ok 3.75 0 points. Max the cash out as close to 70 percent ltv as possible. Please send me the loan estimate when able with the locked in munbers.
XXXX ( XXXX XXXX ) Will do -- -- -- Tuesday, XX/XX/2019 -- -- -- Me ( XXXX XXXX ) Any update on the loan estimate package so I can see all that we discussed on paper?
XXXX ( XXXX XXXX ) Yes, disclosure should be available this evening.
Me ( XXXX XXXX ) Nothing has posted, I am specifically looking for the loan estimate package, good faith estimate, the breakdown of costs please. I need it in writing asap. We are 2 weeks in I believe.
-- -- -- Wednesday, XX/XX/2019 -- -- -- XXXX ( XXXX XXXX ) I'll resubmit. The rediscloses should be updated Me ( XXXX XXXX ) Ok Me ( XXXX XXXX ) And to be clear, I really want the break down of costs, a good faith estimate, whatever yall call it. Loan estimate package? I need to know exactly where all money is allotted well prior to closing.
XXXX ( XXXX XXXX ) Absolutely, by law I need to provide you the entire breakdown of the loan. Documents will look exactly like initial ones Me ( XXXX XXXX ) Great thanks.
Me ( XXXX XXXX ) Fyi, still no new information posted.
XXXX ( XXXX XXXX ) I'll contact my tech guys, disclosures should be posting Me ( XXXX XXXX ) Thanks Me ( XXXX XXXX ) Still nothing -- -- -- Thursday, XX/XX/2019 -- -- -- Me ( XXXX XXXX ) Still nothing and to clarify, I will get all of the numbers to view today?? I can not wait until 2 days before closing. It took you 24 hours to create this last time, can you do the same today. Please?
XXXX ( XXXX XXXX ) There seemed to be an issue loading docs into your Rocket Account, I should have everything uploaded by XXXX XXXX Me ( XXXX XXXX ) Fyi, approaching XXXX day 4, still nothing Me ( XXXX XXXX ) After 3. Still nothing. I am not even upset or surprised anymore. All I want are the figure we discussed, I writing. Email me. Text me. Forget the app. I just need to see the figures.
Me ( XXXX XXXX ) The form, not just the rough figures. I need to know every penny I am spending Me ( XXXX XXXX ) Oh well. Nothing. Well, rates seem to be dropping again, I am shopping again. Would appreciate your good faith estimate at some point. If I get a better rate with a prior broker I've used, I'm gone.
Me ( XXXX XXXX ) Of no better rate, I will stay. If I do get a better rate though, that is between me and my broker and I will not initiate a bidding contest, I'll just be gone. This really has not been easy, it has not been fun.
Me ( XXXX XXXX ) We've been texting for 19 days for heaven sake and I can not even get a piece of paper to see what you are charging me.
-- -- -- Friday, XX/XX/2019 -- -- -- XXXX ( XXXX XXXX ) My apologies, we had a company meeting yesterday. Disclosures were sent out at noon yesterday. Everything is updated Me ( XXXX XXXX ) I am working with my former broker now, I'll know shortly whether I stay or move my loan Me ( XXXX XXXX ) Still nothing posted by the way.
Me ( XXXX XXXX ) Nothing. Good lord.
Me ( XXXX XXXX ) Resized_Screenshot_20191004-092202_Adobe_Acrobat.jpeg 894.8 kB I dont even know what this is.
Me ( XXXX XXXX ) 3.5 %?
Me ( XXXX XXXX ) And another disclosure, where dis this discount fee come from, it wasn't on my original loan application process?
Me ( XXXX XXXX ) Resized_Screenshot_20191004-092202_Adobe_Acrobat.jpeg 894.8 kB XXXX ( XXXX XXXX ) I sent the docs out for the 3.75 % yesterday. You are probably looking at old disclosure aT 3.5 % Me ( XXXX XXXX ) What about the points, the alleged new one shows me paying over 7k o. Points dated XX/XX/XXXX? This redisclosure show you sneaking by almost 1.5 points. I am disgusted. If I was less educated or careful and didn't understand youd be screwing me every way you can. I am out bud.
Me ( XXXX XXXX ) Ought to be ashamed of yourselves.
Me ( XXXX AM ) Delay the loan estimate package until the final hour, sneak almost 1.5 point by me in this redisclosure package, hope I dont see if and hope rates are so high at closing I am screwed? Ok I am out. Your strategy is clear. Do NOTHING MORE ON THIS REFI. MY LOAN WILL BE PAID ON FULL IN 30BDAYS OR LESS. CROOKS.
Me ( XXXX XXXX ) Company meeting at Rocket. Hmmm. How to steal cash from customers. I got it.
Me ( XXXX XXXX ) I've got to put the phone down after this, but you expect me to believe that you had a company meeting where all work stopped across the country for 8 hours?
Me ( XXXX XXXX ) XXXX Me ( XXXX XXXX ) Do NOT text me back, ever. I am done with you and your den of thieves. Another message will juat make my head explode I am so furious with you and your crooked company Me ( XXXX XXXX ) Why would you treat a person like this? I am shaking I am so furious thinking about all of the elderly or uneducated or folks ignorant of the process you XXXX gleefully daily I expect.
Me ( XXXX XXXX ) By the way my broker beat your rate and is giving me a written float down guarantee. Crooks.
XXXX ( XXXX XXXX ) I told you the pricing would shift in your favor if the home appraised for more, the home appraised for more and the pricing shifted in your favor. I have you approved on the best possible pricing I can get. You can shop all you want but I have XXXX ( XXXX XXXX ) applied as many discounts to this as possible. You can't just demand a certain rate at 0 points, it's not home mortgages are priced. I'm giving you the best I possibly can.
Me ( XXXX XXXX ) Stop it. You liar. You lied. You told me youd cover all points. Now go away and do not condescend to me kid. Go XXXX an easier mark. Read your XXXX texts. You liar XXXX ( XXXX XXXX ) You were asking for 3.5 % at zero points, I've got the best possible pricing approved. If you want to shop go for it, I can withdraw the loan application. It's up to you, the loan accomplishes all your goals. It's pricing I couldn't even get on my hom Me ( XXXX XXXX ) Nope liar. 3.75 percent 0 points is what we agreed to monday. Read your text.
Me ( XXXX XXXX ) Resized_Screenshot_20191004-101829_Messages.jpeg 428.5 kB Me ( XXXX XXXX ) Oh yes, withdraw my application pack of thieves.
XXXX ( XXXX XXXX ) I submitted for 0 points, I cant control the pricing on a mortgage ... I have it approved the best I can at that rate. I'll withdraw the loan. This is about as good of pricing that you'll find, if you want to shop you can but I can keep this on ice Me ( XXXX XXXX ) Why did you lie to me. Read your words withdraw this loan app and never talk to me again. I'll be posting this text stream on social media XXXX ( XXXX XXXX ) I submitted the loan for 0 points, I apologize I really do. I wish I could do the 3.5 % at 0 pts but I have to offer what the bond market provides. I wouldn't have you close or sign on anything without visibility. This is the best I can offer.
XXXX ( XXXX XXXX ) I should never have talked about pricing before my team got back, I do apologize. This is the best I can possibly do at the 3.75 %. I understand if you want to stop the process.
Me ( XXXX XXXX ) Dude, 3.75 at 0 points. Dont pretend we are still talking about 3.5. Your last redisclosure from yesterday is 3.85 at almost 1.5 points. Withdraw my loan liar.
Me ( XXXX XXXX ) Liar. Bait and switch. Wait until the end before I discover your lie. Too late then.
Me ( XXXX XXXX ) Liar.
Me ( XXXX XXXX ) Withdraw the loan. Now. My broker has already beaten your best lie, in writing.
XXXX ( XXXX XXXX ) XXXX, you haven't signed anything, the loan actually has gotten significantly better since when we first started.
XXXX ( XXXX XXXX ) Ok no problem, I wish you the best.
Me ( XXXX XXXX ) Poor XXXX Rocket customers. I will tell this story everywhere With draw the loan liar.
Me ( XXXX XXXX ) Oh and I downloaded another disclosure from Monday zero points. 3.75. You guys are awful people XXXX ( XXXX XXXX ) Yes I submitted it for you. and the pricing got declined XXXX ( XXXX XXXX ) I've been honest with you, I've been trying.
XXXX ( XXXX XXXX ) But it sounds like you have an even better offer approved.
Me ( XXXX XXXX ) An honest one Me ( XXXX XXXX ) You must've known it was not approved then, why did you wait for me to discover it. Hoping I would not notice? Liar.
XXXX ( XXXX XXXX ) Ok enough with the name calling. If you have a better offer go with it. I've tried to submit for 0 pts on 3.75 %, it got declined. I've given you the best I've got.
Me ( XXXX XXXX ) Goodbye. You know what you are Me ( XXXX XXXX ) 9 times in this thread you assured me in my situation 3.75 at 0 points. I can not wait to post this entire exchange on XXXX, XXXX, send it to the XXXX, your ceo. Wow. I hope you can sleep at night. Couldn't help but point out the 9 lies you told me I can count. My broker said that he get 4 or 5 customers a month telling him the same story about Rocket. Sneaking points and costs by. And I thought you were just bad at your job. Maybe you are really good at lying. Good night.
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I received preapproval from Quicken loans on XX/XX/2019 for the amount of {$350000.00} for the purchase of XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. This loan was to be closed on the date of XX/XX/2019.
My agent and I asked if we could make a move up the close date by 2 days, with the close date of XX/XX/2019. Quicken loans was quick to respond that pending the sale of our then current home, and the title documentation all arrive to them on time with proof of a sellers CD, and of a clear title, then we were good to close on XX/XX/2019 as requested by our agent with no problem. All thay was requested by Quicken was done and provided on time per request by Quicken Loans to insure our new close date. Leaving us to believe we were on our way to close on our new home XX/XX/XXXX at XXXX. In XXXX XXXX, XXXX. Community Title.
After they said we could close on XX/XX/2019 we never had any more communication from Quicken loans in reference to our pending close date of XX/XX/2019. They were reassuring in the last conversation that they loan was in final underwriting stages and everything was fine and they would be in touch through Quicken client dash board online, where we could see the loan reaching its final stages. Our agent contacted Quicken loans on XX/XX/2019 asking if they had all things needed to close on XX/XX/2019. The close date of our current home at the time was set to close on XX/XX/2019 and it closed on time without any issue. We wanted to make sure they needed nothing more from us other than the proof that our house had closed and a we had a clear title as mentioned before. When my agent contacted them on XX/XX/2019 she got an automatic out of office reply. She didn't hear from Quicken loans again until XX/XX/2019 and they said all they needed to close on our loan on time was the sellers CD from XXXX County Abstract title company by XXXX XXXX on XX/XX/2019 to close at our requested date of XX/XX/2019. When our agent called to see about why they didn't receive the title information XXXX, with XXXX County abstract title company said that Quicken loans had never requested the information. We then contacted our bank who was the lender on our three previous mortgages to get the title closing information to Quicken by XXXX XXXX that day. We personally made sure this was done not Quicken loans. I had to request my own closing and title documents myself to be rushed by the bank to be received by XXXX XXXX so we could still close on the requested date of XX/XX/2019, I made sure this was sent and received by Quicken Loans and it was confirmed by Quicken Loans that it was in fact received. They also had no explanation of why they hadn't requested the information as they were clear it was their job to do so, not ours and they did have all the information on who to contact to get the information from, provided by our realtor and by us. We then went on to close on our current house that we were selling as scheduled on the scheduled close date of XX/XX/2019, I was in constant contact with my online dashboard to lookaout for any changes but it still showed a close daye of XX/XX/XXXX- we were on schedule ... It seemed. I had not received any communication on the home I was buying and closing on on XX/XX/2019 in person however, even tho I had left several messages, via email, phone, and on the Dash Board. I only received automatic replies.
By this time we had moved out of our current home had a XXXX packed with all our belongings and were set to move two hours away thinking we were closing on XX/XX/2019 at XXXX XXXX as we had never heard otherwise from Quicken loans. As mentioned before they had assured us several times that there was nothing else on our ended after the close and sell of or property was proved and verified. Without any contact from Quicken and trying to move out of our house I was consistently checking our client dashboard and all documentation said " confirmed and verified '' and the closing date was still shown on the dash board as XX/XX/XXXX. So we had no reason to believe we'd not be closing the following morning XXXX XXXX at XXXX XXXX at XXXX XXXX In XXXX XXXX, Kansas.
However ... this didn't happen ... ..and we had no idea that it wasn't going to ....
Quicken loans never communicated to my agent, myself, or community title that we were not closing on XX/XX/2019 as still scheduled. They didn't even bother to let us know we would not meet our close date. Again our agent had to contact them for this information and we were then homeless.
To further complicate our situation on XX/XX/2019, I was emailed and my agent was CC 'd on the email the info of my preliminary closing disclosure this email thread contained personal information such as our bank account numbers, the account balance of the bank account, as well as personal documentation from my divorce 15 years prior. I never gave Quicken permission to share this highly personal information with our agent and she never requested it this is all while we are again still currently homeless and we know that this is a direct violation of the CICA. Dealing with our identity potentially being compromised while not having a home, or a secure wireless internet access made this already horrific experience even worse and way more financially draining.
Quicken then said our close date was now scheduled on XX/XX/XXXX this was close date # 2. I contacted Quicken and started demanding answers of what in the world was happening with this loan! I found out that they didn't start working on submitting our loan until XX/XX/2019 that's eight days prior to our initial closing when you take out the weekends and the 2 1/2 days XXXX XXXX, our loan processor was out of the office. this left only three days to process this loan, & was informed wed been moved to close on XX/XX/2019 .... the third time of moving our closing date. Now we were on close date # 3 and it was nine days past the close of our original close date .... all while we still had nowhere to live and a XXXX packed with our belongings. IT WAS THE MOST STRESSFUL THING MY FAMILY HAS EVER BEEN THROUGH!
At this point my agent contacted Quicken loans and asked to speak to a manager or supervisor. The response was that we had signed up for the self-service process ... at no point in the last three weeks leading up to this point had we been notified of any self-service loan process that we had signed up for. Why are we paying closing cost if it is self service? This was an out right lie! We would never sign up to service our own loan? And if being an online lender makes it " self service '' then that should be fully specified upon application.
At this point we were highly distressed we have limited access to Wi-Fi we had nowhere to live we were needing to establish residency as my son was just days away from starting a new school and the stress was beyond overwhelming. My agent knew the panic that we were in and decided to contact Quicken loans again after no communication from them to see if there is any additional documentation that they needed from us would be holding up the loan, everything on our dashboard was still " confirmed and verified '' showing nothing on our " TO DO '' list.
It was at that point that our agent had found out from XXXX XXXX, the loan processor that they hadn't even requested tax transcripts? We are W-2 filers and our employers had already provided the letter with the further proof of income, BTW. There was an address issue on the tax transcripts however if they had requested the transcripts up do our submission of them on XX/XX/XXXX, this would not caused any delay, Also worth noting was on our Dash Board our transcripts had been under the " COMPLETED AND VERIFIED '' tab since XX/XX/2019.
At this point but still homeless without connection to Wi-Fi, I received my TRID on XX/XX/2019 this this was the fourth and final close date with the date of XX/XX/2019 which is a 10 day past our original close date. During this time they were not in contact with me, my agent, the title company, unless we reached out to them. The loan did close and our first payment was due on XX/XX/XXXX we were told to do nothing until our first payment was due. Which did provide some stress relief ... we now had a home and could at last prove residency for our son 's school district with 3 whole days to spare ... he started school XX/XX/XXXX.
The 'Stress Relief ' didn't last long .... we started getting multiple phone calls asking us to sign a document, we were aware that there could be further documents that would pop up along the way but we were told that it would be nothing imperative to the loan itself. Upon further review of the situation we realized that the original document loan application 1003 was never signed. This meant that they had given us an FHA loan for {$300000.00} without the original document of the loan application even being signed. On XX/XX/2019 XXXX XXXX the senior banker at Quicken loans text me and asked us to sign document number 1003 and you have it sent back as soon as possible. Upon further review of the document we realized they were asking us to sign a backdated document I decided to look further in to the issue as the experience prior with Quicken Loans was not, repeatable, reliable, and seemed completely inappropriate and very " sketchy ''. Then on XXXX XXXX XXXX sent a message offering and I quote we will send you {$50.00} if you can go ahead and get this taken care of and signed '' but we were still not comfortable signing it as it was backdated and we knew that that was not something that was usually done in any of our previous loan experience, we did seek counsel on this issue and were advised to not sign a backdated document, & we did pay our first mortgage payment due on XX/XX/XXXX of 2019. I would like this incident reviewed because I feel like there has been many violations through this long process. They continued to ask us to sign the Uniform Residential Loan Application, while still back dated with now additionally offering us {$200.00} to sign it! This again did not feel right and I continued to look into advice on how to handle the situation, finally being referred to the CFPB.
The stress both mentally and financially that was put upon our family through this process has been indescribably damaging. I've only waited this long to make the complaint because I needed to know who to complain to, my wife has been under stress ever sense and once we closed it was only three days that we had to get our son into school, establish his residency, move into a house, while making sure that none of our identity had been compromised through the information that was leaked on an email thread. We had bank accounts we had to close, and again we were at that point completely overwhelmed.
The emotional side of buying a house and relocating two hours away from your hometown was stressful enough but the situation that Quicken loans put us in was beyond hard and completely unnecessary. Unfortunately, this has led to my wife to suffer from XXXX and being emotionally overwhelmed to the point of seeking help from her doctor just because it was so emotionally and financially traumatic for our family.
We hope that in this complaint we can save people who use this company from having to experience what we went through and the main take away was our financial information was shared down to account numbers and balances of our bank accounts as well as very confidential information about very personal life experiences such as my divorce. Also to be noted XXXX XXXX had told us that they had a relocation partnership with my husband 's company we have now realized that was completely untrue. We also were never told that by locking in our interest rate of 3.99 % what it cost us a XXXX additional dollars on a closing statement we also have it in our records that we had provided them with our tax information upon the initial completion of our loan application in the beginning of XX/XX/2019 so to not start the tax transcript request until 10 days before close is certainly unacceptable. This is especially frustrating as on our Quicken Loans Dashboard it had provided a notification that our tax documents were COMPLETED AND VERIFIED as of XX/XX/XXXX in the early stages of our loan application.
We feel that they also were trying to by time by saying they needed additional documentation from us, to prolong the loan process because of not requesting tax documents until 10 days prior to close. The documents they requested were not significant enough to hold up the loan process we later found out from our loan processor XXXX XXXX.
They were making request of of insignificant documents after we were assured several times that we didn't need to provide any further documentation. They also at one point were were blaming the seller of our new home purchase, saying they had a title issue, and no further documents were needed on our end of this transaction. This was also untrue.
In fact, the tax transcripts did not arrive in time to meet our 4th closing date, so because we were W-2 filers they went ahead and sent us a clear to close. We believe this only happened because we made them aware that we had begun the mortgage application with a different mortgage lender, which was true and we can provide proof if its needed.
Again this was a nightmare both emotionally and financially as we had additional expenses from XXXX, our cell phones, when we were not at a location with free wifi, also fees of needing a place to stay while waiting to close.
Please feel free to request any additional information that you may need or any additional documentation that you may need to look further into our complaint by email at XXXX. Or by personal phone call at XXXX. There is so much more to the story that we could include proof and documentation of if needed. Thank you for your time and providing a safe place for us to share our story and to hopefully try to hold someone accountable. We sincerely hope this complaint makes it possible for this not to happen to anyone else in the future who wants to do business with Quicken loans. I hope its clear that we would not advice anyone to use Quicken Loans and that it is emotionally and financially risky. This was our 4th mortgage loan and although the other home purchases came with some stress, Quicken Loans takes the cake! We have never had this type of experience with past lenders and we are aware that it didn't have to go this way for us and it doesn't have to like this for anyone else in the future.
With the incident of our main personal checking account being compromised, a CFPB violation. The RESPA violation by asking us to sign a back dated document. Then offering us money to sign the backdated document. The private details of my past divorce information being leaked on a email thread. Not to mention the emotional and financial hardship put upon our family, and is still taking a Financial tole on our family we try to catch up from the additional cost of the situation we were put in, WE would like to request full forgiveness of the loan. We now know the true meaning of pain and suffering in regard to it being a legal term. We can only look to the future with positive eyes but the road to that outlook has not been easy, especially for my wife who suffered emotional stress to the point of being diagnosed with XXXX. She is on a road to recovery, with the help of her Dr . But Again this was also another instance of the financial hardship we faced. We don't ask forgiveness of the loan to be greedy but only to financially catch up, have restitution, and financial recovery.
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| 05/21/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Quicken Loan offered me the best rate/closing package by far for the purchase of my first home. I am a licensed professional in Florida, had waited many years to be ready, and had many options for lenders. Every time I told Quicken ( XXXX ) that had a better offer, she sweetened my deal, she blew up my phone repeatedly making me offers for mortgage. Finally I applied, I made the worst mistake of my life, and chose Quicken Rocket Mortgage. My experience preparing was a miserable and torturous process, working with XXXX, my mortgage adviser, nobody at Quicken ever answers the phone, lack of communication throughout. In the midst of my purchase COVID hit, I am a XXXX, everyone 's life changed, but as a XXXX, I was still employed, thankfully, even got additional income ... .but my employer wrote in my verification letter that I had been previously paid through company payroll, but at some point in XXXX, during our " shelter-at-home '' my employer wanted to pay me through their personal account for logistics, the employer submitted that in writing to Quicken. I was approved and received my Clear to Close. Quicken never said it would be problem. Then, literally the night before closing, my seller who had lost his employment, defaulted on the contract and refused to sell! Quicken assured me if I found another property, they could close it quickly, and could " transfer my whole file right over to a new property '' Although it had been a miserable process and I was unhappy dealing with Quicken, I stayed with them, it sounded like the easiest path to least resistance, as I had my " clear to close ''. I found another property, submitted everything that was again requested, no " transfer '' of file ever occurred, I spent another torturous month submitting documents, every day I would wake up to find an email with another 5 things requested! As we finally neared the closing, someone re-verifiied my employment and instead of calling my employers directly which I had supplied, Quicken contacted the company HR dept, spoke to an employee who knew nothing about the fact that the owners of the company had moved me to their home, and I was still there everyday. I was still working, same job, but now I worked from employers home, and she told Quicken that I was no longer employed. Immediately my employer, their attorney, everyone possibly involved contacted Quicken to correct this misinformation. Quicken requested documentation, phone verification, which was AGAIN provided. So, On Monday night, three days before my scheduled closing, I had received a call from my Loan Rep stating that my loan was all set, and instructed me to purchase my Home Owners policy, and told me that if I could get the insurance policy to them by Tuesday morning, we were " all set to close '' On Tuesday morning they wanted to telephone verify my employment, My employer and the former HR employee both on conference call with Quicken once again confirmed my employment was the same, same pay, my Employer confirmed that NOTHING HAD CHANGED IN MY EMPLOYMENT, but reminded Quicken that I would be paid from my employers personal account during the COVID shelter-at-home period. Now, and only now for the first time, Quicken had a problem with this COVID plan. On Tuesday afternoon at XXXX ; XXXX I received a call from Quicken, Sage my Loan Rep, saying there was a problem. If i was being paid personally by employer, he explained, that would make me a 1099, and I would no longer qualify for my mortgage, since I had no history ( they required 2-years if you are self-employed ) as a 199 XXXX person. I immediately informed Quicken that I had not received even one private-pay check yet, I reiterated that I was NOT self-employed that this was just my employers idea while we worked from home during COVIDF, and, I explained that if it was a problem, I would request my employer continue to pay me through the payroll system as I had always been. I explained that I was absolutely sure my employer would do whatever was needed, as Quicken would prefer, and that as of yet, nothing had changed, no private check had been given/taken by me. Quicken told me they would look into the matter and get back to me. Wednesday morning which was my scheduled closing day, I called Quicken Client Relations Team first thing in morning and requested to speak to Supervisor. I finally reached someone named XXXX, I told her the whole story, she knew nothing about it, I told supervisor what happened, and once again implored her to speak to underwriting and be sure they understood that my employer was absolutely willing to continue paying me through payroll system during COVID, and any problem they had with our temp plan during COVID would be immediately resolved! Initially she said she would get back to me within 24 hours. I informed her that in 24 hours I would be in default of my real estate purchase contract, I implored her to look at my file as she explained she needed to do, but that I desperately and urgently needed an answer immediately, at the latest I had to notify my Realtor by XXXX that day, if I would be denied, so that I would have time to put my mortgage contingency in place and officially withdraw from my purchase agreement, or request the seller give me an extension to close. I literally begged her to get back to me quickly with some information or I would be in Default of my contract. I spent the next 6 hours calling, emailing everyone I had ever been in contact with at quicken, requested to speak to supervisors, my loan officers supervisor, I even wrote the offie of the CEO of Quicken, begging them for information, and asking that they not allow me to Default from my Purchase Agreement, I needed an answer or explanation of whatever problem there was so I could either fix it, or withdraw. The entire day, I called one person after another, literally, nobody answered or returned my emails, nobody at this company that I had dealt with answered their phones hour after hour of calling, I kept leaving messages as the hours ticked toward XXXX. I received a call from the Manager XXXX XXXX, at approx XXXX and he said he had no information, but that XXXX who I had spoken to that morning was still researching a resolution. at XXXX I finally got someone to answer the phone by calling the main number and going through a client relations representative, who was finally able to trick the gal I had spoken with ( XXXX ) that morning, who although I had begged, never bothered to return my call all day ... .it was, when I finally reached her, XXXX, 40 minutes until Default time ... ... yet, she kept telling me in that phone call, that nobody had returned her call all day, she could not reach anyone, she had had other things to do that day, she had a meeting, she was busy ... ... .I would not allow her to hang up the call, as she insisted that I needed to speak to XXXX, who had answers, I explained that I had just spoken to XXXX, and he said that it was XXXX that was XXXX searching for a resolution to my mortgage status and closing '' he told me he knew nothing ... ... as I had been ignored all day, this felt surreal ... ..and by now, I knew, Quicken, unless they want something from you, they just do not answer their phones! I told her I would lose my deposit, which was my life savings if I did not withdraw from the contract by XXXX, yet she, nor any body at Quicken could tell me the status of my loan, which she told me was now officially in " suspension ''. I implored them to speak again to my employer, my job had not changed, my position had not changed, my income had not changed and I was NOT self-employed, never had been! We had notified quicken two month prior, in writing on XX/XX/XXXX, of our COVID temporary plan, they had had nearly two months prior to my XX/XX/XXXX closing to let me or my employer know they would not approve such a temporary plan to pay me personally, and instruct me to remain on payroll. They never said a word, having had that information for two months, but waited until the day of my closing, and the last possible day for me to withdraw from my purchase agreement to discover they did not like this plan. We offered to change back to payroll, but Quicken insisted that although I had not taken even one personal check yet, that I was now a 1099, self-employed person, and that was a problem. while speak to her XXXX informed me that she got an answer from underwriting, and they reported that my Employer had written saying I was no longer their nurse, but that I was " helping them around their home ''. I explained to XXXX that at some point in this process, when Quicken remote accessed my bank account, and saw an additional {$3000.00} deposit and asked what it was, I explained that while we worked from their home, my Employer had offered me an additional role, to deal with their home vendors, maintenance people etc., and they would compensate me OVER AND Above my XXXX salary, as an additional job! I explained that was an entirely different matter, for which Quicken had asked my employer to explain in writing, and I told XXXX I thought underwriting was confused, couldn't I speak with them to explain properly what was in my file, She refused. I begged XXXX, and then finally she said she had finally in touch with that Manger XXXX XXXX and would conference him on the line with us. I begged XXXX, that if they would deny my mortgage, then I must be notified of that in writing so I could legally withdraw from my purchase, or would lose my life savings in the deposit, and potentially be open to a Breech of Contract lawsuit, as I talked and watched the clock tick well past XXXX. He tried to lecture me on how " mortgage applicants don't understand the changing times that we were in '' and initially they both told me they were not authorized to issue me a denial, I was still in " suspension '' and not until the phone call got ugly, when I was tired and sick of listening to rhetoric, did XXXX finally inform me that in fact Quicken was denying my loan, and the notification was " on its way to me as we spoke ''. Well, long story short, I did not receive that Notification until hours after my contractual time deadline, Quicken had a copy of my Contract, and that I had spent nearly 8 hours that day warning them of my deadline, which they failed, or even seemed to care to meet. So, after three horrible, miserable and unprofessional months of processing my mortgage application, countless submission of documents, paying for inspections and appraisals, I have defaulted my contract, lost my " new home '' and on Friday when my lease expires, I will be homeless! These are the most unprofessional, inept, uncaring and thoughtless people I ever had the misfortune of working with. They purposefully ignore phone calls, they do not provide communication timely, nor communicate information pertinent to the outcome of one of the most important of all life situations, buying a new home! The final decision, which I was told that day was that " new COVID Guidelines that had been issued of Quicken '' " had now made my Application unable to be approved! '' I was all of a sudden, on the day of closing, undesirable to fund! Mind you, I had been approved two months prior having the same employer, same income, same everything, when my first contracted seller backed out of my initial home purchase, or I would have closed my mortgage, and now for the second time, although Quicken approved me at pre-approval, " they would transfer my whole file right over to the new property i found '', they spent another month looking at my paperwork, including two months in advance of my closing date, and in writing, the fact that I would continue working for my employer at home, just through COVID, and yet Quicken said nothing, never informed me that this would render me a " self-employed person '' and that it would cause them to deny my closing, until the night before my closing. However, then, even after changing their minds, Quicken did not have the courtesy, or humanity nor evidently the legal obligation, to advise me in a timely fashion of their withdrawal of my approval, so that I might properly and legally withdraw from my Contract, thus avoiding me from loosing everything I had, due to these mysterious " New Guidelines '' that now made me and my application for Mortgage an undesirable! Yet, when I finally received, hours later, my official " denial '' the reasons given were completely different than I was told by telephone! This should be criminal what they have done to me! This was the most ugly and despicable, miserable experience with this organization, and their " teams ''! I have never had such a horrible and unprofessional experience quite like this, it was my misfortune to have chosen to apply for mortgage with this company, and I pray they lose their license to be in the position to hurt people in this manner ever again!
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| 07/27/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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This is a re-opening of CFPB complaint # XXXX due to Quicken Loans misstatements/lies in response to my initial complaint in their XX/XX/XXXX letter. My husband and I initially applied for a cash-out-refinance on our home at XXXX XXXX XXXX XXXX XXXX, XXXX, AK XXXX with Quicken Loans on XX/XX/XXXX. We were promised a quick closing of 2-3 weeks by Senior Power Banker, XXXX XXXX XXXX on the initial call of XX/XX/XXXX.
We were placed in a 15 yr. VA loan at XXXX XXXX instance, comparable to what we currently have with XXXX at 2.25 % which had closed on XX/XX/XXXX. We were approved for this loan on XX/XX/XXXX, sent Quicken Loans a copy of our Loan Document with PrimeLending and were sent an approval letter from Quicken Loans dated XX/XX/XXXX. On XX/XX/XXXX I spoke with XXXX XXXX, Client Relations, who told me I would not be granted access to the tape recordings of the XX/XX/XXXX through XX/XX/XXXX due to the recordings being work product. The specific lies I wanted to refute by listening to the recordings were : 1. XXXX XXXX promise to close the loan within 2 - 3 weeks promised almost immediately on the initial call.
2. XXXX XXXX desire to place my husband and I in a VA loan to to the exclusion of all other loan products promised on the initial call.
3. I provided XXXX XXXX with all information pertinent to our current VA loan with XXXX including the closing date of XX/XX/XXXX and the first payment date of XX/XX/XXXX in the initial XX/XX/XXXX call. Ms. XXXX misinforms the CFPB when she states in paragraph 4 that all the information was obtained later and that XXXX XXXX missed opportunities to question us about the loan. I do agree that XXXX XXXX did not question us, however, I was forthcoming about the particulars of our current loan on the initial call and provided all information pertinent : loan closing date, initial payment, principal payments made prior to initial payment being due ; statements of XXXX loan, et al. Also, it was XXXX XXXX decision to write a VA Loan for my husband and myself to the exclusion of any other type of loan.
4. XXXX XXXX lied in her XX/XX/XXXX letter on page 2, second to the last paragraph, in which she states : We would also like to note that we were unable to find any direct communication telling you to lock in your interest rate.
In fact, on XX/XX/XXXX, I was sent a letter that stated : Your interest rate is currently NOT locked, sometimes referred to as floating. This means your interest rate is not guaranteed for any period of time and is subject to change without advanced notice. Please contact your Mortgage Banker to lock in your interest rate at any time prior to the preparation of your closing documents.
This directly contradicts what Ms. XXXX wrote in her XX/XX/XXXX letter. When I spoke to XXXX XXXX on XX/XX/XXXX, she stated that she would have to agree with Ms. XXXX XX/XX/XXXX letter that it did not contradict. When I asked Ms. XXXX what exactly did the highlighted statement mean, she said it meant just what it stated, that I should contact my Mortgage Broker to lock in my interest rate at any time prior to the preparation of closing documents after the title report was received. I told her thats not what the letter stated. At which time, Ms. XXXX stated she had to go to a meeting and that talking to me was not going to result in any opinions being changed. It appears, to me, that Quicken Loans cant admit when they are wrong!
On XX/XX/XXXX, XXXX XXXX, Quicken Loan Specialist, stated our loan with XXXX was not seasoned and that XXXX XXXX should not have written a VA mortgage. XXXX XXXX rewrote our loan to conventional with estimated additional {$1700.00} in closing costs.
I complained to XXXX XXXX, Director, XXXX XXXX. He stated that it was a mistake to have written our loan as a VA loan. Mr. XXXX told me Quicken Loans had gone to great lengths to get the 2.25 % interest rate and to get the more than reasonable closing costs costs but the fact that Quicken Loans would not lock the interest rate. I noted that Quicken Loans own website notes that mortgage rates are subject to change and that borrowers should lock in their interest rate as soon as possible. Mr. XXXX was unimpressed by our plight and stated that we could refuse to process the loan. It was his feeling that other conventional loan clients would clamor for the rate and closing costs we received. He agreed that we should not have been told that we would close in 2-3 weeks.
Not only has Quicken Loans refused to mitigate the damage to us caused by the abrupt increase in closing costs caused by a mistake Quicken Loans made by putting us in the wrong financial product, and the misstatement made to us about the quick closing, Quicken Loans is refusing to take their own advice, as stated on their website, and lock us into a lower rate, preferring instead to let the rate float, hoping, I suppose that the rate will increase and we will be stuck with a higher rate at closing. This is totally unacceptable to us and indicative of a deceptive, duplicitous mortgage lender.
I contacted the Consumer Financial Protection Bureau on XX/XX/XXXX and was informed that Quicken Loans refusal to lock rates for Alaskan consumers may be illegal. I contacted Banking and Securities in Alaska and they are currently looking into this matter.
It is my husband and my feeling that Quicken Loans has been deceptive from the inception of this loan process. XXXX XXXX indicated to me during our telephone conversation that no Alaskan resident is receiving rate locks until the title documents are prepared and finalized which can take over five weeks or more. This fact is not advertised on Quicken Loans website and is not clearly evident anywhere you look at Quicken Loans.
Quicken Loans should clearly post on their website that they will not lock Alaska consumers interest rates until the title documents are received. This would adversely impact any consumers willingness to deal with Quicken Loans while this punitive policy remains in place. This punitive policy virtually guarantees that Alaskan residents will receive a higher interest rate than what was quoted at the time of application.
The excuse Quicken Loans gave to me as to why this policy was enacted against all Alaskan consumers was that the title work in Alaska was taking too longover five weeks timemaking the 2-3 week closure promised me when I first spoke with XXXX impossible, and which you neglected to address in your XX/XX/XXXX letter. The fact that Quicken Loans will not allow me to see their work product or transcripts of tapes guarantees Quicken Loans is being deceptive and hiding the version of events as Ive recorded them.
Since Quicken Loans does not sell any of its loans, but carries all of its paper, it is apparent the fact that you are not locking in rates for consumers in Alaska serves only to benefit you, Quicken Loans. Quicken Loans does not want to end up losing money on carrying loans with a lower rate of interest than what the market currently offers. This is self-serving financial decision on Quicken Loans partand Quicken Loans can not even be honest about it. This is not looking out for the client. Every other mortgage lender is still offering to lock rates for Alaskan borrowers and waives the extension fee should the title work take an excessive period of time!
Not only is Quicken Loans a predatory lender, it lies with impunity! This is not a way to conduct business in the mortgage industry. I am sending you a copy of Alaska Consumer Protection Act, Alaskas Unfair Trade and Practices Act, ( AS 45.50.471-AS 45.50.561 ), so you can see for yourself how Quicken Loans has also violated Alaskas Unfair Trade and Practices Act by lying to consumers in Alaska.
Bear in mind that the CFPB has already acknowledged that Quicken Loans decision to not lock rates for Alaskans may not be legal. I anticipate a copy of all recorded conversations regarding this loan transaction be sent to me as soon as possible. Further, when substantial monetary mistakes are made in estimating and putting clients in the wrong financial product, consumers should not bear the financial burden of the companys mistake. Quicken Loans should. The fact that Quicken Loans could not offer a {$1700.00} credit to get our closing costs more in line with the original product offered and approved, gives indication not only of a predatory lender but of a deceptive one as well.
It is therefore our contention that Quicken Loans has violated Alaskas Consumer Protection Act ( AS 45.50.471-AS 45.50.561 ), in that Quicken Loans willfully and knowingly violated the Alaskas Unfair Trade and Practices Act, in that Quicken Loans was misleading and deceptive in stating that they could close this loan in 2-3 weeks which they had no intention of nor probability of doing given the current housing market in Alaska. Quicken Loans also made a gross error in putting us in a financial product ( a VA loan ) and conditionally approving us for that product, then telling us it was their mistake, it should never have been done. Quicken Loans then refused to offer us any concessions for their mistake. Quicken Loans was also deceptive and misleading in indicating approval this VA loan, that was ultimately not able to be finally approved and stated that approval of the loan was a mistake then not taking responsibility for conditionally approving that financial product by issuing credits to us to make us financially and emotionally whole.
Due to the misleading, deceptive, abusive, nature of Quicken Loans dealings, we desire that Quicken Loans stop processing our loan application immediately. In addition, due to the deceptive, misleading and abusive nature of Quicken Loans violations, Quicken Loans should pay us treble the application fee plus treble the difference of closing costs between the original and final loan estimate or {$5800.00}.
If you should have questions, please do not hesitate to contact me at XXXX.
|
| 05/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
Parties 1. Plaintiff, XXXX XXXX, a United States citizen and resident of the XXXX of California. I am a XXXX-year-old, female of XXXX descent. I acquired my primary residence XXXX XXXX XXXX, XXXX XXXX, California, XX/XX/XXXX.
2. Defendant, Quicken Loans LLC., a mortgage lending company headquartered in the XXXX XXXX XXXX building in the heart of the financial district of XXXX XXXX XXXX Michigan XXXX In XX/XX/XXXX, the company became the largest overall retail lender in the U.SXXXX ( it is also the largest online retail mortgage lender ). Unlike other large mortgage lenders that depend on deposits, Quicken Loans relies on wholesale funding to make its loans and uses online applications rather than a branch system. XXXX and XXXX XXXX XXXX are also part of the Quicken Loans Family of Companies. The company closed more than {$400.00} XXXX of mortgage volume across all 50 states from XXXX through XXXX.
3. Defendant, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX : XXXX XXXX XXXX ), Quicken Loans lending partner acting as a mortgage broker and agent XXXX XXXX XXXX XXXX XXXX, # XXXX, XXXX XXXX, CA XXXX, XXXX XXXX, Loan Officer, XXXX, XXXX : XXXX.
Factual Allegations 1. Wed, XX/XX/XXXX at XXXX XXXX, Loan Application : XXXX XXXX, XXXX, wrote XXXX XXXX XXXX XXXX : Congratulations! Your loan application has been securely submitted. Click below to view the status of your loan application.
2. Thu, XX/XX/XXXX at XXXX XXXX, Notice Closing of Mortgage : Quicken Loans, XXXX wrote XXXX XXXX, XXXX : congratulations on closing your mortgage.
3. Thu, XX/XX/XXXX at XXXX XXXX, Notification from Rocket Mortgage : Your mortgage statement for the loan ending in XXXX is ready!
4. Thu, XX/XX/XXXX at XXXX XXXX, Notice of Right to Cancel ( Lender Quicken Loans, LLC ) : XXXX XXXX, XXXX wrote XXXX XXXX, Loan Officer, XXXX : As I stated in our conversation yesterday, these fees are excessive and I have not paid then in the past when I initially purchased my home and previously when I refinanced my home. Please be advised I will not be moving forward with the transaction. I will execute and forward the Notice of Right to Cancel to Quicken Loans, LLC.
5. Thu, XX/XX/XXXX at XXXXXXXX XXXX, Acknowledgment Notice of Right to Cancel : XXXX XXXX, XXXX wrote XXXX XXXX XXXX XXXX : Okay, we will stand by while you forward the right to cancel to quicken. Let us know if you need anything else.
6. Fri, XX/XX/XXXX at XXXX XXXX, Notice of Right to Cancel : XXXX XXXX, XXXX wrote XXXX XXXX, XXXX : Thank you for taking time to speak with me regarding the Notice of Right to Cancel form I signed and mail as defined the form. As requested, attached is a copy of Certificate of Mailing from the USPS. I have also provided the email communications with your mortgage partner, XXXX XXXX, XXXX XXXX XXXX advising that I would be canceling the refinancing of my home and not be moving forward with the transaction.
7. On Friday, XX/XX/XXXX, XXXX XXXX PDT, XXXX, XXXX XXXX wrote XXXX XXXX XXXX XXXX XXXX : I left you a voicemail and am following up with an email as advised. Thank you once again for your assistance. Please find attached the return wiring instructions that can be provided to help your current mortgage holder in returning the funds. Additionally, any detail they can provide regarding what is required to have the loan reinstated would be appreciated.
8. Friday, XX/XX/XXXX XXXX XXXX, XXXX XXXX, XXXX wrote : XXXX, XXXX XXXX : XXXX XXXX XXXX advised me they will work with XXXX XXXX XXXX to get the funds wired for the payoff of my mortgage returned.
9. Monday, XX/XX/XXXX XXXX PM, XXXX XXXX, XXXX wrote : XXXX, XXXX XXXX On Friday, I spoke with XXXX XXXX XXXX and I was told XXXX XXXX, XXXX is work with XXXX XXXX to return the mortgage payoff funds. XXXX welcomes the opportunity to provide additional information and status updates. Thank you.
10. Monday, XX/XX/XXXX XXXX XXXX wrote : XXXX, XXXX XXXX Thank you for the follow up. I will ensure our team is aware of XXXX and her involvement. Were you able to make contact with the homeowners insurance company? I ask because as previously mentioned they will not speak with XXXX as they are a third party. Please do give me a call at your earliest convenience as we need to address the return of the funds disbursed to pay taxes as the taxing authority has advised they will not return funds that have already been applied.
11. XX/XX/XXXX, letter from XXXX XXXX XXXX wrote XXXX XXXX, XXXX : in order to reinstate your loan, you must provide XXXX a hand written request for loan reinstatement which includes your XXXX loan number, the date the loan was paid off and the amount, and the reason for the request to have the loan reinstates. This will need to be faxed to the XXXX XXXX at XXXX, see attached letter dated XX/XX/XXXX, Quicken Loans.
12. Thu, XX/XX/XXXX XXXX XXXX XXXX XXXX, XXXX wrote XXXX XXXX, XXXX : I have not received any funds from my insurer nor for taxes therefore I have no accountability to return those funds. I need to stop this insanity that your company and lending partner created. I must focus on managing my current health crisis and rehab. At this point I have no other recourse but to rescind my right to cancel the loan, keep the loan with your company with the condition that the first mortgage payment will be due XX/XX/XXXX, as I have continued to pay my mortgage payment to XXXX. Thank you.
COUNT I ( UNFAIR LENDING PRACTICES INVOLVING NOTICE OF RIGHT TO CANCEL ) The facts made above are hereby realleged as though fully set out and incorporated by reference herein.
XX/XX/XXXX XXXX XXXX, XXXX ( 41 days ) It is impractical and unfair for Quicken to hold Plaintiff accountable for errors and omission made by Defendant and their agent for funds disbursed XXXX XXXX XXXX, homeowners insurance {$610.00} and property taxes {$1800.00}. Per Notice to Cancel Loan, Your Right to Cancel reads : o If it is impractical or unfair for you to return the property, you must offer its reasonable value. If we do not take possession of the money or property within 20 calendar days of your offer, you may keep it without further obligation.
After 41 days, the reasonable value Plaintiff offered Quicken was rescind Plaintiffs right to cancel the loan, keep the loan with Defendant with the condition that the first mortgage payment will be due XX/XX/XXXX.
COUNT II ( UNFAIR TRADE PRACTICES INVOLVING NON-COMPLIANCE ) The facts made above in paragraphs 7 12 are hereby realleged as though fully set out and incorporated by reference herein.
The reinstatement document ( s ) were not given by Plaintiff, and after Defendant had purported to provide the reinstatement document to XXXX XXXX XXXX
As a direct, proximate, and foreseeable result of Plaintiffs actions, Defendant is subject to loss of assets and other damages as a result of Plaintiffs actions.
Defendant attempted to settle this matter over the course of a XXXX period. Defendant acted in good faith to resolve the issued presenting an equitable settlement. XX/XX/XXXX Defendant advised Plaintiff to rescind the notice of cancelation, keep the loan with the Defendant which would make all parties whole. Without notifying Plaintiff, declined Plaintiffs resolution and in fact on XX/XX/XXXX, contacted XXXX XXXX XXXX advised that monies were sent in error and directed them to return funds.
Based on the preponderance of the evident the Defendant has no liabilities for the error, omissions, and unilateral decision of the Plaintiff. In the absence of any signed authorization by the Defendant to reinstate the loan and written disclosures about important terms of credit Defendant is not legally bound to pa
y Plaintiff any monies. COUNT III Federal Truth
in Lending Act ( TILA ) Defendant knew or should have known that its conduct was unreasonable and illegal. Furthermore, Defendants acts were carried out in willful and conscious violation of Plaintiffs rights as defined by the Truth in Lending Act, which mandates that borrowers receive written disclosures about important terms of credit before they are legally bound to pay.
As the result of misinformation and predatory practices, that disproportionally affect women and XXXX American borrowers, which Plaintiff is both a woman and of XXXX descent ; Plaintiff suffered the following harm : Inadequate Disclosures : o Quicken failed to fully disclose and explain the loan transaction policies.
o XXXX took advantage of my circumstances and ignorance of their respective policies by providing conflicting, inaccurate, and misinformation.
o Quicken lending tactics were deceptive and attempt to take advantage of my lack of understanding of financial terms and the rules surrounding their respective loan policies.
o Quicken failed to provide sufficient information.
o Quicken engaged in unfair and deceptive lending practices Count IV Consumer Financial Protection Act ( CFPA ) and the Dodd-Frank Act Defendants Defendants actions were willful, wanton, malicious and violated their written protocol, by ( 1 ) materially interferes with a consumer 's ability to understand a term or condition of a consumer financial product or service ; or ( 2 ) takes unreasonable advantage of ( A ) a consumer 's lack of understanding of the material risks, costs, or conditions of the product or service ; ( B ) a consumer 's inability to protect his or her own interests when selecting or using a product or service ; or ( C ) the consumer 's reliance on a covered person.
As a consumer Plaintiff had a reasonably good faith belief that Defendants actions violated Consumer Financial Protection Act ( CFPA ) and the Dodd-Frank Act.
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| 11/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I REQUESTED A RESPA ON XXXX AND THE COMPANY REPILED, THEY CAN NOT GIVE ME THE INFORMATION I REQUESTED AND KEPT REPORTING LATE PAYMENTS AND ACCORDING TO THE LAW I HAVE A RIGHT TO REQUEST ANY INFO I HAVE ABOUT MY LOAN. THEY ARE NOT SUPPOSE TO REPORT ANY INFORMATION TO THE CREDIT REPORTING ANGENCY UNTIL THE INVESIGATION IS COMPLETE FOR 60 DAYS THEY HAVE VIOLATETED MY RIGHTS AS A CONSUMER. 12 USC 2605 SERVICING OFMORTGAGE LOANS AND ADMINISTRATIONS OF ESCROW ACCOUNTS.
( e ) Duty of loan servicer to respond to borrower inquiries ( 1 ) Notice of receipt of inquiry ( A ) In general If any servicer of a federally related mortgage loan receives a qualified written request from the borrower ( or an agent of the borrower ) for information relating to the servicing of such loan, the servicer shall provide a written response acknowledging receipt of the correspondence within 5 days ( excluding legal public holidays, Saturdays, and Sundays ) unless the action requested is taken within such period.
( B ) Qualified written request For purposes of this subsection, a qualified written request shall be a written correspondence, other than notice on a payment coupon or other payment medium supplied by the servicer, that ( i ) includes, or otherwise enables the servicer to identify, the name and account of the borrower; and ( ii ) includes a statement of the reasons for the belief of the borrower, to the extent applicable, that the account is in error or provides sufficient detail to the servicer regarding other information sought by the borrower.
( 2 ) Action with respect to inquiry Not later than 30 days ( excluding legal public holidays, Saturdays, and Sundays ) after the receipt from any borrower of any qualified written request under paragraph ( 1 ) and, if applicable, before taking any action with respect to the inquiry of the borrower, the servicer shall ( A ) make appropriate corrections in the account of the borrower, including the crediting of any late charges or penalties, and transmit to the borrower a written notification of such correction ( which shall include the name and telephone number of a representative of the servicer who can provide assistance to the borrower ) ; ( B ) after conducting an investigation, provide the borrower with a written explanation or clarification that includes ( i ) to the extent applicable, a statement of the reasons for which the servicer believes the account of the borrower is correct as determined by the servicer ; and ( ii ) the name and telephone number of an individual employed by, or the office or department of, the servicer who can provide assistance to the borrower ; or ( C ) after conducting an investigation, provide the borrower with a written explanation or clarification that includes ( i ) information requested by the borrower or an explanation of why the information requested is unavailable or can not be obtained by the servicer ; and ( ii ) the name and telephone number of an individual employed by, or the office or department of, the servicer who can provide assistance to the borrower.
( 3 ) Protection of credit rating During the 60-day period beginning on the date of the servicers receipt from any borrower of a qualified written request relating to a dispute regarding the borrowers payments, a servicer may not provide information regarding any overdue payment, owed by such borrower and relating to such period or qualified written request, to any consumer reporting agency ( as such term is defined under section 1681a of title 15 ).
( 4 ) Limited extension of response time The 30-day period described in paragraph ( 2 ) may be extended for not more than 15 days if, before the end of such 30-day period, the servicer notifies the borrower of the extension and the reasons for the delay in responding.
( f ) Damages and costs Whoever fails to comply with any provision of this section shall be liable to the borrower for each such failure in the following amounts : ( 1 ) Individuals In the case of any action by an individual, an amount equal to the sum of ( A ) any actual damages to the borrower as a result of the failure; and ( B ) any additional damages, as the court may allow, in the case of a pattern or practice of noncompliance with the requirements of this section, in an amount not to exceed {$2000.00}.
( 2 ) Class actions In the case of a class action, an amount equal to the sum of ( A ) any actual damages to each of the borrowers in the class as a result of the failure; and ( B ) any additional damages, as the court may allow, in the case of a pattern or practice of noncompliance with the requirements of this section, in an amount not greater than {$2000.00} for each member of the class, except that the total amount of damages under this subparagraph in any class action may not exceed the lesser of ( i ) {>= $1,000,000} ; or ( ii ) 1 percent of the net worth of the servicer.
( 3 ) Costs In addition to the amounts under paragraph ( 1 ) or ( 2 ), in the case of any successful action under this section, the costs of the action, together with any attorneys fees incurred in connection with such action as the court may determine to be reasonable under the circumstances.
( 4 ) Nonliability A transferor or transferee servicer shall not be liable under this subsection for any failure to comply with any requirement under this section if, within 60 days after discovering an error ( whether pursuant to a final written examination report or the servicers own procedures ) and before the commencement of an action under this subsection and the receipt of written notice of the error from the borrower, the servicer notifies the person concerned of the error and makes whatever adjustments are necessary in the appropriate account to ensure that the person will not be required to pay an amount in excess of any amount that the person otherwise would have paid.
( g ) Administration of escrow accounts If the terms of any federally related mortgage loan require the borrower to make payments to the servicer of the loan for deposit into an escrow account for the purpose of assuring payment of taxes, insurance premiums, and other charges with respect to the property, the servicer shall make payments from the escrow account for such taxes, insurance premiums, and other charges in a timely manner as such payments become due. Any balance in any such account that is within the servicers control at the time the loan is paid off shall be promptly returned to the borrower within 20 business days or credited to a similar account for a new mortgage loan to the borrower with the same lender.
( h ) Preemption of conflicting State laws Notwithstanding any provision of any law or regulation of any State, a person who makes a federally related mortgage loan or a servicer shall be considered to have complied with the provisions of any such State law or regulation requiring notice to a borrower at the time of application for a loan or transfer of the servicing of a loan if such person or servicer complies with the requirements under this section regarding timing, content, and procedures for notification of the borrower.
( i ) DefinitionsFor purposes of this section : ( 1 ) Effective date of transfer The term effective date of transfer means the date on which the mortgage payment of a borrower is first due to the transferee servicer of a mortgage loan pursuant to the assignment, sale, or transfer of the servicing of the mortgage loan.
( 2 ) ServicerThe term servicer means the person responsible for servicing of a loan ( including the person who makes or holds a loan if such person also services the loan ). The term does not include ( A ) the Federal Deposit Insurance Corporation or the XXXX XXXX XXXX, in connection with assets acquired, assigned, sold, or transferred pursuant to section XXXX ( c ) of this title or as receiver or conservator of an insured depository institution ; and ( B ) the XXXX XXXX XXXX XXXXXXXX, the XXXX XXXXXXXX XXXX XXXXXXXX, the XXXX XXXX XXXX Mortgage XXXX, the XXXX XXXX XXXX, or the Federal Deposit Insurance Corporation, in any case in which the assignment, sale, or transfer of the servicing of the mortgage loan is preceded by ( i ) termination of the contract for servicing the loan for cause ; ( ii ) commencement of proceedings for bankruptcy of the servicer ; or ( iii ) commencement of proceedings by the Federal Deposit Insurance Corporation or the XXXX XXXX XXXX for conservatorship or receivership of the servicer ( or an entity by which the servicer is owned or controlled ).
( 3 ) Servicing The term servicing means receiving any scheduled periodic payments from a borrower pursuant to the terms of any loan, including amounts for escrow accounts described in section 2609 of this title, and making the payments of principal and interest and such other payments with respect to the amounts received from the borrower as may be required pursuant to the terms of the loan.
( j ) Transition ( 1 ) Originator liability A person who makes a federally related mortgage loan shall not be liable to a borrower because of a failure of such person to comply with subsection ( a ) with respect to an application for a loan made by the borrower before the regulations referred to in paragraph ( 3 ) take effect.
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| 11/19/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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To Whom It May Concern : I ( the Veteran ) am filing a complaint against Quicken Home Loans and/or Rocket Mortgage Wholesale Division ( " XXXX '' ), XX/XX/XXXX# XXXX, as well as employee or third party contractor, XXXX XXXX XXXX no employee number or NMLS available ), for delaying this Veteran the use of Veteran home loan benefits available to Veterans with service connected XXXX for a refinance of the Veterans home and steering this Veteran towards higher cost loan products.
I am including the following reasons that should fall under the Truth in Lending Act and Real Estate Settlement Procedures Act ( TILA-RESPA ) : 1 ) XXXX appears to have decided that this Veteran is not allowed to use his home as his primary residence ; 2 ) XXXX appears to have decided that this Veteran is not allowed to move to a larger, XXXX sq.ft, XXXX bedroom home that the Veterans owns from his cramped XXXX XXXX XXXX XXXX that the Veteran also XXXX ; 3 ) XXXX appears to have decided that this Veteran is not allowed to exit the rental market because the Veteran does not want to be landlord at this time during the pandemic ; 4 ) XXXX appears to be denying me the liberty of choosing to live in a larger home with less furniture and clutter ; 5 ) XXXX appears to have decided that waiting to make a large purchase of refinishing my floors means I do not live at my home; 6 ) XXXX appears to be denying that storing furniture in a shipping container I have on my property is not allowed for storing furniture that will be moved into my home after my wood floors are refinished ; and 7 ) XXXX appears to be delaying their response until the rate lock runs out on the existing terms due to the favorable interest rate on the loan estimate.
I am providing a chronology of events supporting the numbered items in the above paragraph.
On XX/XX/2021, the tenants that had been renting my home at XXXX XXXX XXXX, XXXX, XXXX XXXX ( " XXXX '' ), moved out. I cleaned the place and started my move from my small condo near XX/XX/XXXXXXXX, XXXX, to the larger home on XXXX XXXX.
In XX/XX/2021, I started the process to refinance my exisitingXX/XX/XXXXVA Home Loan at XXXX by shopping for loan estimates. I spoke with many different lenders. Some lenders made wild assertions about what the refinance process would look like and were not credible. I found a lender that won my trust though & started working with XXXX XXXX, the person I had been working with on a XXXX XXXX XXXX refinance.
From XXXX through XXXX, I was the main cause for delay as I had XXXX XXXX & continued trying to seek appropriate care atXX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX.
During XX/XX/2021, I received requests to meet additional loan conditions, including sharing the utility bills I pay for living in my home on XXXX. I provided the requested documentation. I shared the following reminder in an XX/XX/2021 email : I was reviewing the loan application & saw my [ redacted for privacy ] savings account was too high. I also wanted to share that my [ redacted for privacy ] credit card was recently paid in full along with my XXXX card. I wanted to check on these items before signing this loan application.
On XX/XX/2021, I received additional loan conditions from XXXX XXXX on behalf of XXXX. XXXX staff decided they wanted further proof that the XX/XX/XXXXcontracts I sent documenting my move on XX/XX/2021, and XX/XX/2021, were paid. I shared credit card statements showing that the contracts were paid.
On XX/XX/2021, I emailed XXXX XXXX for an update on the home loan refinance since interest rates had been decreasing from early XXXX, the following day was XXXX XXXX, and because I had not received an update since XX/XX/2021.
On XX/XX/2021, I did not receive an update.
On XX/XX/2021, I received an email from XXXX XXXX stating XXXX wanted the loan to change for an investment property with a higher interest rate.
On Friday, XX/XX/2021, I called XXXX to try to find out why this Veteran was being steered towards higher cost loan products. I was able to reach someone who stated their name was XXXX XXXX. However, this employee could not provide any other method of identification such as an employee number, NMLS #, phone number, etc. XXXX XXXX claimed that the terms of the loan should be at a higher interest rate. XXXX kept repeating that the home was empty, just empty, and empty except for a twin bed. XXXX XXXX refused to acknowledge that I have a workspace in the home where I work from home. XXXX XXXX refused to acknowledge the reality that I am allowed the liberty of choosing to store my furniture in a shipping container located on my property, utilize my workspace/kitchen table while I wait to complete a refinance before making any large purchases, and wait to have my floors refinished before moving more furniture from my shipping container back into my house.
I reminded XXXX XXXX that XXXX was giving the appearance of steering this Veteran towards higher interest rates either by delaying the loan while interest rates were falling, by giving the appearance of intentional delay to run out the clock on the rate lock, or by intentionally steering this Veteran towards higher cost loan products while also avoiding sending any documentation of the higher cost terms.
I also reminded XXXX that XXXX appears to be alleging that I am somehow committing, or attempting to commit, a crime by living in a larger home. XXXX is giving the appearance of accusing me of Occupancy Fraud.
XXXX appears to have decided that I am not allowed to live in my home without paying for cable TV or a landline phone. XXXX appears to have decided that paying for water and electricity does not mean I live in my home. XXXX has decided that having medications from XXXX XXXX shipped to a locked mailbox at my condo is proof that I can not be living at my larger home.
XXXX also appears to have decided that I should have " staged '' all three bedrooms and the living room of my home with furniture for an appraisal in XX/XX/2021, and then, move that furniture back out again while waiting to make a large purchase to get the wood floors refinished. To be clear, it would be impossible to refinish wood floors with furniture in the house.
To reinforce my concern, I am not always able to move all the furniture of my home in and out repeatedly in one day. I have hXXXX XXXX that require me to make many smaller trips since I own two properties and a shipping container where I can store my belongings. It is a large endeavor for me to move so much furniture at one time or then try to move it repeatedly without help. It is also not a good choice for my health to hire movers and bring a large number of people into my home during the pandemic.
During the conversation on XX/XX/2021, I discovered that XXXX XXXX decided to change the terms of the loan estimate on XX/XX/2021. I did not receive an update on this change until XX/XX/2021, during a week with falling interest rates and was not provided any details about the change to a higher interest/cost loan product until after XX/XX/XXXX
To date, this Veteran has not been provided the Loan Estimate of the new, much higher loan product being offered. XXXX is giving the appearance that they are intentionally delaying presenting a revised loan estimate to either run out the clock on the existing rate lock or steer the Veteran into a higher cost loan products. The delay appears to give XXXX plausible deniability that the terms changed since the Veteran has no written record of XXXX actions regarding the claims that the Veteran can only get refinanced with a loan product with a higher interest rate.
I have now lost the opportunity to refinance both XXXX and the condo as my primary residence since XXXX has arbitrarily and capriciously decided that since this Veteran owns two properties, neither can be a primary residence -- especially if the primary residence has or had a loan estimate with a low interest rate in 2021.
At this point, XXXX has muddied the waters /*is there an official term? */ so that I now would not be allowed to have a primary residence at all. I live in my house and that does not count to use my Veteran home loan benefits.If I were to attempt to refinance my condo, I would not be able to refinance the condo as a primary residence. And apparently, I am also not allowed to refinance my home as a primary residence either.
Through XXXX XXXX actions, XXXX appears to be alleging that this Veteran is attempting to commit Occupancy Fraud by deciding to move from the Veterans small, studio condo to live in a larger home. Furthermore, the timing of XXXX XXXX delays appear to have been designed to steer this Veteran into higher loan products and delay the Veteran an opportunity to take advantage of their VA Home Loan benefits, and delay this Veteran an opportunity to take advantage of declining interest rates that occured during XX/XX/2021 from XXXX XXXX XXXX. XXXX appears to be acting with the motivation that it would be more profitable for XXXX to charge a higher interest rate or at least delay producing a loan estimate until rates start climbing.
Thank you for your consideration, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX
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| 10/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Dear CFPB : I obtained a refinance cash out loan from Rocket Mortgage, closing date XX/XX/XXXX, with the assistance of XXXX XXXX XXXX XXXX XXXX. I began the process XX/XX/XXXX, however, Rocket Mortgage refused to abide by Covid-19 rules and seriously delayed my loan application. I was very straightforward with XXXX XXXX regarding my lack of experience with home mortgages and insisted XXXX XXXX select a company with good standing and integrity. Rocket Mortgage eventually approved and processed my loan for {$200000.00} which had closing fees in the amount of {$2500.00} which I was informed would be removed from the {$200000.00} and the remaining balance would be provided to me. Despite loan documents including a statement that Rocket Mortgage intended on servicing my loan, my loan was sold to XXXX XXXX and I received notification informing of the transfer and I was to make my XX/XX/XXXX payment to XXXX XXXX. To be very clear, I was unhappy that my loan was sold and transferred and expressed my unhappiness to Rocket Mortgage. Obtaining my loan was tedious and difficult. To summarize, I jumped through hoops of fire to obtain the loan against my high value home that I owned free and clear. It was very frustrating that my efforts to obtain the loan and my property were never considered when the loan was sold and transferred to XXXX XXXX. I find XXXX XXXX to be a very questionable loan company whose customers rate the company and its customer relations very poorly and also has been sanction and sued by our government. This would not be a company I would select to do business with and trust with my valuable asset. Apparently, I was not well educated on Rocket Mortgage problems and quickly learned first hand. Prior to my loan sale and transfer to XXXX XXXX, I made XXXX payments on time per contract terms and an additional extra payment advised by XXXX XXXX for purposes to be one ahead and as a safety for future potential issues. Upon XXXX XXXX assuming my loan I have made all payment obligations on time as required beginning XX/XX/XXXX. My loan records kept by XXXX XXXX did NOT include and payment record information prior to XXXX XXXX for my time with Rocket Mortgage. I was unable to verify the information or determine the loan balance that I believed was incorrect. I attempted contact with XXXX XXXX through my account message center and sent several emails, all of which I never received a response. I then contacted XXXX XXXX by telephone and was informed there was no prior account transactions prior to XXXX XXXX. After a long detailed explanation of the loan, I informed XXXX XXXX that they are responsible for accurately and completely making available the entire loan record from its beginning. XXXX XXXX informed if there was prior records, Rocket Mortgage did not include those records in the transfer as required and I needed to contact them. I had sent Rocket Mortgage emails regarding the issue simultaneously when I sent XXXX XXXX, which I did not receive response and the responses I did receive from Rocket Mortgage informed they could not locate my information and I needed to use the same email used with their company when the loaned was obtained and continued to send the same response despite offer all account information and details. Upon contacting Rocket Mortgage by telephone, the first representative told me to contact XXXX XXXX because they were the only ones who would have the information. Next I was told the closing fees of {$2500.00} were added to the loan, NOT removed from the loan. I clearly explained the details which did not make a difference and asked that my call be escalated to upper management. I was told I would receive a call back in 24-48 hours. Approximately two days later I received a voice message from a representative from Rocket Mortgage. The following day I received a. Live message from XXXX XXXX who claimed to be a supervising manager with extensive experience with Rocket Mortgage. Unfortunately, XXXX XXXX and I played phone tag for several days due the time difference. I left XXXX XXXX a brief voice message of the details to offer some time to review the details. XXXX XXXX and I finally made successful contact yesterday, XX/XX/XXXX, however, the communications were anything but successful or productive with XXXX XXXX insisting it is not a Rocket Mortgage policy to remove any fees or charges from an original loan amount therefore it did not happen. I clearly explained the loan details and events with XXXX XXXX who I had never had any contact with prior and explained she was in possession of the original loan documents and financial records to support my claim and prove the accounting error to be the responsibility of Rocket Mortgage which required Rocket Mortgage to correct. XXXX XXXX again repeated Rocket Mortgage policy and offered her expertise to assist me with understanding the loan details which many first time homeowners found very confusing. XXXX XXXX provided an example of going to the market with {$10.00} and selecting {$10.00} worth of items which then had tax added, asking would I pay for the items with the {$10.00} or write a check for {$10.00}? XXXX XXXX then advised that the problem should correctly be taken up with the broker XXXX XXXX and required XXXX XXXX to correct. I had sent XXXX XXXX a very detailed email of the issue in the beginning when I contacted both mortgage companies and reviewed XXXX XXXX response after speaking to XXXX XXXX. After receiving my email, XXXX XXXX contacted Rocket Mortgage and was directed to contact a service information line at Rocket Mortgage and XXXX XXXX to resolve. I had extensive communications with XXXX, a department manager at XXXX XXXX, who assisted me with determining the error utilizing the loan and financial records.
My original loan amount was {$200000.00} which closed on XX/XX/XXXX at 2.75 % with a monthly payment of {$810.00}. XXXX XXXX XXXX. The closing fees of {$2500.00} were taken from the {$200000.00} and a wire transfer of {$190000.00} was direct deposited into my XXXX XXXX Checking Account on XX/XX/XXXX. Rocket Mortgage failed to enter the {$2500.00} removed from the loan for fees and posted loan payments against a balance of {$200000.00}, including the extra loan payment and sold and transferred my loan to XXXX XXXX with the same accounting error and loan balance of {$200000.00}. On XX/XX/XXXX I received an email notice from Rocket Mortgage informing my loan was sold to XXXX XXXX, advising it a regular and normal event, and again, confirming Rocket Mortgage intended on servicing my loan. XXXX XXXX informed the {$2500.00} was the broker fee received by XXXX XXXX and XXXX XXXX was somehow responsible for the accounting error. My conversation unexpectedly ended with XXXX XXXX due to my cell phone battery died. I did not call XXXX XXXX back for reasons XXXX XXXX adamantly insisted there was no problem because the problem I claimed went against company policy therefore did not exist. This is an accounting error completely supported and verified through the loan documentation and warrants immediate correction to show the correct balance owed on the loan. There is absolutely no reason that I should not be entitled to the {$2500.00} fee paid out of the money loaned to me and the correct balance from that transaction with payments posting to that balance. I find XXXX XXXX condescending and offensive. This is a minor error that can be easily and correctly resolved but instead has grown into a problem requiring intervention. The issue reflects the absolutely unacceptable and predatory actions loan companies inflict on hard working Americans and is yet another example of wasteful spending of tax payers monies to attempt to rectify the problem. While I may represent only one consumer and the amount in question may seem insignificant, it is exactly these two reasons that raise questions for accountability and oversight of one of the largest loan companies who has extensive and competent knowledge and experience to support compliance with requirements and to take the necessary actions to resolve problems, especially when it results from an internal error. It may only be {$2500.00}, but it is {$2500.00} that was taken from the loan made to me for fees I was charged and owed to obtain the loan. I am legally entitled to have the payment/money removed to correctly show and reflect in the balance. It is ludicrous to suggest I write off the incompetent error and for all involved to deny the error and continue to refer to the other company to resolve the error. XXXX XXXX informed the loan was sold and transferred with a balance of {$190000.00} and cents proving Rocket Mortgage NEVER posted the {$2500.00} payment.
I apologize for not submitting supporting documentation or including detailed dates, amounts, and communications for reasons I am out-of-state and do not have immediate access to my records at home. My claim can be fully substantiated with available documents and records currently in the mortgage companies possession.
This problem prompts questions and fears for what the next 30 years will demonstrate repaying the loan.
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| 04/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2022 my husband and I began a mortgage refinance application with our incumbent lender, Rocket Mortgage ( Quicken ). Our request was assigned to a XXXX XXXX XXXX, XXXX XXXX, with which we discussed our loan needs in detail. Our expressly stated loan purpose was to refinance with debt consolidation and cash out. That day through an initial phone conversation my husband had with XXXX XXXX, we clarified that the only debts we wanted to consolidate were an unsecured personal loan and our credit card balances. We consented to a credit pull and stated our income as follows : my husbands salary from his employer of over 12 years and my Social Security XXXX XXXX that I will receive for life due my permanently XXXX status. A few hours later, XXXX XXXX called my husband and stated that the only debt consolidation he could make work in addition to the mortgage refinance was to include paying off our auto loan, which we explicitly stated we did not want, and to leave the bulk of our revolving debt unpaid. When we objected to the idea of financing our vehicle for 30 years, XXXX XXXX further clarified that we had to pay off the auto loan to make the deal work. He went on to explain that there could be no cash-out because our estimated Debt-to-Income was high at 49.7 %, causing a rate of 5.375 % and an estimated monthly loan payment of {$2800.00}. The only amount we could request in addition to the refinance of the mortgage was approximately {$100000.00}. We estimated our personal loan and revolving credit balances to be roughly {$82000.00}. We estimated that our Debt-to-Income with the {$2800.00} estimated monthly payment would be roughly 46 %. When we asked XXXX XXXX why we could not use the {$100000.00} to pay off the {$82000.00} in revolving and personal loan debt we had originally requested, he evaded the question, focused on the monthly savings, and insisted my husband sign his version of the application, stating rates could go up tomorrow and that prime was already 4.25 %. My husband reminded XXXX XXXX that a discussion with me would happen prior to him signing any application. XXXX XXXX then jokingly stated he agreed because he had experienced a previous situation where he had to be a marriage XXXX instead of a mortgage XXXX, which we found distasteful given that XXXX XXXX had just been informed that I was previously a mortgage products underwriter, and that he was advocating for a bad deal. My husband requested electronic copies of the proposed loan details to be sent to my email address, and XXXX XXXX verified the accuracy of my email address on file prior to ending the call. We never received this email. I emailed him later that evening requesting his debt-to-income calculations due to the stated discrepancy, asked for confirmation that my SSD income was being considered, and what Rocket Mortgages best rate was since we knew prime was not 4.25 % as he previously stated. ( published rate was 3.5 % at time of inquiry ) *Please see first attachment for email.
XXXX XXXX did not respond to my email. He did, however, leave a voicemail for my husband on the evening of XX/XX/XXXX. In the message, XXXX XXXX stated he received my email and that he did include my SSD income in the XXXX calculation. He then refocused on the savings realized in his version of application, stating youll still be saving a lot. I know you needed a little bit of the extra cash. XXXX XXXX ended the message with a request to reach out to him if we had additional questions, although, he had already evaded multiple direct questions, verbal and written. *We have the voicemail and can provide it upon request.
It was clear that XXXX XXXX would not allow us to apply for refinance with debt consolidation of our unsecured personal loan and all revolving credit balances. It was clear that XXXX XXXX inflated our estimated XXXX to potentially force us into a higher rate and monthly payment arousing our suspicion that my SSD income was not being considered. It was clear that XXXX XXXX was arbitrarily requiring the payoff of our auto loan rather than coming to a consensus about our loan needs and our estimated XXXX. On XX/XX/XXXX I filed a complaint with HUD for review.
On XX/XX/XXXX, when I checked the Rocket Mortgage online portal, I saw that the loan details were published and available for viewing, despite never having consented to a loan structured that way. It appeared that XXXX XXXX submitted his version of the application on this day, considering a signature for Intent to Proceed was now being requested. The loan details were those that I had requested to be emailed to me for review prior to consenting to proceed. XXXX XXXX never provided the XXXX calculation he relied upon to create those loan details. Later that day I received a phone call and voicemail from XXXX XXXX requesting a call back to discuss my refinance application with Rocket Mortgage *Voicemail available upon request. Nearly simultaneously, my husband and I received an email from XXXX XXXX stating that he had been assigned to our profile to help lock in our savings. *See second email attachment Roughly 90 minutes later, I responded to XXXX XXXX via email. I explained that I was confused about why XXXX XXXX was no longer assigned to my request, and I inquired about what notes XXXX XXXX provided to XXXX XXXX. *See third attachment About an hour later XXXX XXXX XXXX that the file had been escalated to him because they hadnt reached out in a couple of days, that his team is like a safety net, and to confirm that we were looking to take some cash out to consolidate debt. *See fourth email attachment At this point, I felt pressure to consent to applying for a bad deal that did not meet our stated needs and could potentially cause us financial harm. The loan details contained the credit reports that Rocket Mortgage obtained on our behalf. The reports showed that our joint credit fell into the Excellent category, and the only remarks stated that our revolving credit card balances were too high. This supported our original intent to consolidate our debts in order to protect our creditworthiness. *See fifth email attachment. XXXX XXXX was advising us to apply for a loan that would allow the bulk of these revolving debts to remain unresolved, therefore generating loan pricing and residual debt that would undoubtedly cause us financial harm in the long term. Its clear that his actions to insist upon a more expensive loan structure that not only imposed an abusive rate and excessively reduced the equity that we intended to utilize to maintain our creditworthiness, his aggressive tactics by not offering to lock the rate that he said was good, threats that rates could go up any minute, and his deception regarding the published prime rate are clearly predatory lending practices. We did not consent to apply for these terms. However, the loan details that were made available on XX/XX/XXXX suggest that XXXX XXXX submitted an application structured in a way he was aware we did not and would not consent to.
After consideration of the facts, we decided to stop responding to outreach from Rocket Mortgage. Through applying with a different lender, we were able to compare the exact version of an application we requested with what XXXX XXXX insisted we apply for. Our estimated XXXX was significantly lower at 44 % because the alternate lender allowed us to pursue the application with the exact debt consolidation we requested. If the XXXX was truly the issue that XXXX XXXX had with submitting our application as we requested, then why was he unwilling to share his calculation? It was clear that because of his evasion of direct questions, his refusal to submit the application as we requested, and his requirement of an unwanted payoff that I may be experiencing prejudicial treatment, as well, by XXXX XXXX.
Today I am filing this complaint in addition to the HUD complaint because the facts regarding this matter do not appear to illustrate occupational incompetence on the part of XXXX XXXX but rather his overt, egregious, and seemingly intentional violations of fair lending laws and ethical practices. I understand that I am in a unique position in that I was able to learn the mortgage business from the perspective of a lender before becoming permanently XXXX. The likelihood that I am the only borrower to have been in this position is extremely small. The likelihood that another borrower who also receives XXXX and has previous mortgage lending experience is likely smaller. For this reason, I think that filing dual complaints is necessary so that XXXX XXXX and Rocket Mortgages lending practices specific to prejudicial and predatory treatment of applicants with SSD income can be thoroughly investigated.
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| 12/12/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In theXX/XX/XXXX I was house-hunting. We decided on a house and began the purchase process using Quicken Loans as our lender. I was pre-approved, and we went through the process smoothly, until underwriting where my itemized deductions on my tax return caused my adjusted income to be too low and the loan was denied just before closing based on debt ratio.
I discussed this with the representative of the lender - I was working with XXXX XXXX, and I have all the emails back and forth should that be helpful going forward. We decided to try again with a larger down-payment to lower the amount borrowed. The seller of the house, at this time annoyed that the previous transaction had fallen through and concerned that the house was under contract for so long that they were losing other selling opportunities, demanded a non-refundable earnest payment of $XXXX in addition to the initial deposit of $XXXX for a total of $XXXX.
On XX/XX/XXXX Quicken Loans employee XXXX XXXX sent email assuring us that the loan would now be approved because of the increase in downpayment - this is NOT a standard pre-approval letter but rather reads like this:
From: "XXXX XXXX"
Date: XX/XX/XXXX, XXXX XXXX EDT
To: "XXXX"
Subject: QuickenLoans
To Whom it may Concern,
I am a Purchase Specialist at Quicken Loans and I have fully reviewed XXXX XXXX profile. I have reviewed XXXX credit, income and assets and verified that he will be able to purchase a home with a purchase price of $XXXX and a loan amount of $XXXX. We use a certified desktop underwriting system and it has approved him to make this purchase. The reason we are able to do this loan now and werent in the past is XXXX has shown additional funds for a down payment. Instead of the original down payment of $XXXX, he will now be putting down $XXXX. This makes him eligible with his debt-to-income ratio which was the problem that the first lender ran into and was not able to close the loan. If you have any questions or concerns, please feel free to contact me.
Thank you,
XXXX XXXX | Purchase Banker
Direct: (XXXX) XXXX | Toll Free: (XXXX) XXXX XXXX
Cell: (XXXX) XXXX | Fax: (XXXX) XXXX | NMLS# XXXX
Highest in Customer Satisfaction for Primary Mortgage Origination" in the U.S., Three Years in a Row
A referral is the best compliment! Click here to refer your friends and family.
New calculators. Sleeker design. Answer your questions in a simpler way.
Download the Mortgage Calculator by Quicken Loans today from the XXXX XXXX and XXXX XXXX.
Based on this promise, I gave the seller a check for $XXXX, increasing my deposit to $XXXX. The contract was dated XX/XX/XXXX (contract attached).
The loan again fell through in underwriting because of debt ratio. Here is the final exchange with Quicken Loans, where they deny the loan:
----- Forwarded Message -----
From: "XXXX XXXX"
To: XXXX XXXX ; Client Relations
Sent: Wednesday, XX/XX/XXXX XXXX XXXX
Subject: RE: XXXX income can't be used?e cash
Hi XXXX,
I have withdrawn your file, and sent your file to our client relations department as they can look into a refund. I dont have the ability to issue checks, they would be able to explore that for you.
Best wishes,
Hi Team, can you please contact XXXX regarding his deposit.
Thanks in advance,
XXXX XXXX
Executive Purchase Solution Consultant
Quicken Loans
(XXXX) XXXX Direct
(XXXX) XXXX XXXX XXXX
(XXXX) XXXX Fax
NMLS# XXXX
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A referral is the best compliment! Click here to refer your friends and family.
New calculators. Sleeker design. Answer your questions in a simpler way.
Download the Mortgage Calculator by Quicken Loans today from the XXXX XXXX and XXXX XXXX.
From: XXXX XXXX XXXX
Sent: Wednesday, XX/XX/XXXX XXXX XXXX
To: XXXX, XXXX
Subject: Re: XXXX income can't be used?e cash
The seller will not allow FHA. You already know this.
No new information became available. I gave my tax return immediately, including XXXX XXXX and XXXX. I stressed that a local lender had not been able to approve the loan and mentioned my losses on XXXX XXXX as the reason.
Either the loan should not have been approved at the beginning, or it should be approved now. If you cannot approve it now, then I want my money back. I made it very clear that I was going to have to put down a large non-refundable deposit. I was assured that my money was safe.
Write me a check for $XXXX and we'll call it even.
XXXX XXXX
From: "XXXX XXXX"
To: XXXX XXXX
Sent: Wednesday, XX/XX/XXXX XXXX XXXX Subject: RE: XXXX income can't be used?e cash
XXXX,
I have given you the options that we can do.
There is nothing else that we can do to get your loan through on conventional. If the seller will not allow FHA, then I have no choice but to deny the loan. The approval was given based on up front information as new information became available it altered the income that we were calculating. Which caused this change in circumstances. At this time we can go FHA, or remove the loan from process. Please confirm which of those two you would like me to do.
Kind Regards,
XXXX XXXX
Executive Purchase Solution Consultant
Quicken Loans
(XXXX) XXXX Direct
(XXXX) XXXX XXXX XXXX
(XXXX) XXXX Fax
NMLS# XXXX
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A referral is the best compliment! Click here to refer your friends and family.
New calculators. Sleeker design. Answer your questions in a simpler way.
Download the Mortgage Calculator by Quicken Loans today from the XXXX XXXX and XXXX XXXX.
From: XXXX XXXX XXXX
Sent: Wednesday, XX/XX/XXXX XXXX XXXX To: XXXX XXXX
Subject: Re: XXXX income can't be used?e cash
I have written assurance from your company that this loan will go through. It explicitly mentions debt ratio. You've seen it yourself. It looks very much like you've changed the rules in the middle of the game, does it not?
The seller won't accept an FHA. We've already been through that. XXXX XXXX From: "XXXX XXXX"
To: XXXX XXXX
Sent: Wednesday, XX/XX/XXXX XXXX XXXX Subject: RE: XXXX income can't be used?e cash
Hi XXXX,
We cannot lend with you on the loan at this time. As a Primary residence your debt ratio does not qualify. Our underwriter rejected using it as a second home because they know that you will be occupying as a primary. FHA is our only option at this point other than denial.
Please advise which of those two directions I should take.
Kind Regards,
XXXX XXXX
Executive Purchase Solution Consultant
Quicken Loans
(XXXX) XXXX Direct
(XXXX) XXXX x XXXX
(XXXX) XXXX Fax
NMLS# XXXX
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A referral is the best compliment! Click here to refer your friends and family.
New calculators. Sleeker design. Answer your questions in a simpler way.
Download the Mortgage Calculator by Quicken Loans today from the XXXX XXXX and XXXX XXXX.
From: XXXX XXXX XXXX Sent: Tuesday, XX/XX/XXXX XXXX XXXX
To: XXXX, XXXX
Subject: Re: XXXX income can't be used?e cash
No, I would not like you to withdraw the loan. I would like you to stand by the commitment you made to me on XX/XX/XXXX. That is what I would like.
Using the numbers you have, what kind of loan can I get? Assuming conventional loan, my wife and I both on the loan, same $XXXX down. How much can you loan me?
XXXX XXXX From: "XXXX, XXXX"
To: XXXX XXXX
Sent: Tuesday, XX/XX/XXXX XXXX XXXX
Subject: RE: XXXX income can't be used?e cash
Just for clarity, so we dont have any miscommunication. You would like us to withdraw the loan correct?
XXXX XXXX Executive Purchase Solution Consultant
Quicken Loans
(XXXX) XXXX Direct
(XXXX) XXXX XXXX XXXX (XXXX) XXXX Fax
NMLS# XXXX
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
A referral is the best compliment! Click here to refer your friends and family.
New calculators. Sleeker design. Answer your questions in a simpler way.
Download the Mortgage Calculator by Quicken Loans today from the XXXX XXXX and XXXX XXXX.
I lost my $XXXX and the house. I had to wait another couple of years before I could find a house that I could afford after that financial hit and lost opportunity.
The contract is attached. Page 5 #25 states that if I were unable to complete the transaction the deposit would be credited to the seller upon termination of the contract. Paragraph #13 refers to loan approval - typically if you are unable to obtain loan approval your deposit would be refunded.
They promised me that the increased downpayment would let the loan go through. They cost me $XXXX. I want it back.
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| 02/05/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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Closing date XX/XX/XXXX Did not allow us to use our preferred Loan Officer Did not allow us to shop for Title / Settlement Agent Changed our loan amount without discussing with us prior to change and re-disclosure Disclosed a loan as a Cash Out but when we inquired about getting Cash-Out we were informed that the loan would have to be re-priced and would result in higher Points and/or Interest Rate Provided incorrect disclosures for the type of loan requested Provided with several Loan Estimates and an Initial CD stating taxes were due after we were advised by Quicken ( the current servicer ) that the taxes had been paid.
On XX/XX/XXXX we were contacted by Quicken Loans regarding refinancing our existing loan because rates were low. We told them we were interested in exploring this possibility. We advised the representative that we had a Loan Officer we preferred to use. We were connected to a Loan Officer to discuss the terms of the refinance. This was not our preferred Loan Officer. We advised the Loan Officer we had a preferred Loan Officer and were told he would get credit for the loan.
We advised the Loan Officer that we were educated borrowers, both of us working for a XXXX company. We discussed terms with the Loan Officer. We had an existing Cash Out loan but requested a rate and term refinance in order to pay less interest over the life of the loan and reduce our term.
The Initial Disclosures were provided and signed by us on XX/XX/XXXX while we were on the phone with the LO. They reflected that the loan was floating.
We were provided Initial disclosures based on the terms discussed with the LO. In the package was the required disclosure for a Cash Out Refinance in the State of Texas. I advised the LO that this disclosure was incorrect for a rate and term. He told me he would look into it and get back to me. I told him he had disclosed a Cash Out loan but that was not what we discussed.
The Initial Disclosures were provided and signed by us on XX/XX/XXXX while we were on the phone with the LO. Our loan amount was {$200000.00} The Title fees were disclosed on the Loan Estimate in the Services you can Shop for Section. We were provided with a disclosure titled Additional Details for Services you can Shop For showing the Settlement Agent as XXXX XXXX We received another disclosure stating XXXX was an Affiliate of Quicken Loans. We advised the LO that we had a title company within a mile of our home and we would prefer to use them. He said someone would contact us later for that information.
The Loan Estimate reflected that the taxes for XXXX were due. We advised the LO that the taxes should have already been paid. Tax bills were sent to the Lender in XX/XX/XXXX. He said that they would be removed prior to the Closing Disclosure being issued.
The loan was re-disclosed showing the loan was locked on XX/XX/XXXX. We advised a Customer Service Representative that the Taxes were paid and should be removed. The loan amount was {$200000.00}. We advised the LO that the Title Company was too far, and we would like to close at a title company near the house. ( The title company on the disclosures was 4.5 hours from our home ) On XX/XX/XXXX we were provided with a Closing Disclosure showing our loan amount as {$200000.00}. We were contacted by a Customer Service Representative ; no explanation was given for the increased loan amount. We also advised the representative we did not wish to close at the disclosed title company ( 4.5 hours away ). They said someone would contact us when it was closer to the closing date. We also advised the contact that we were not provided the proper state disclosure for the type of loan we were applying for. They said she would have someone contact us.
On XX/XX/XXXX, I sent a message stating the title company disclosed was 4.5 hours from my home. Asking for more information regarding the closing location. Stating we would not close 4.5 hours from our home. In the message I stated that the taxes were paid by Quicken and we still reflected on the Closing Disclosure. I also advised the Loan Officer that the loan was improperly disclosed as a Cash Out loan and should have been disclosed as a Rate and Term. I received a response on XX/XX/XXXX stating the title company was part of the Quicken company and a title company would be assigned in my area. The Closing Team would be reaching out. The message stated my Loan officer would contact me regarding my concerns for the Closing Disclosure and the Cash-out issue. I did not receive any further response to my inquiry. ( I save a copy of these messages externally ) On XX/XX/XXXX we were provided with Lock Disclosure reflecting the loan amount of {$200000.00}. No explanation for the change in Loan amount was provided.
On XX/XX/XXXX We were contacted by a Closing Representative to set-up the closing. We advised her that we did not want to close at the disclosed title company as it was too far away. She asked for 3 cities where we would close and said someone would advise us on where we were closing. I advised that I live in a city with several title companies in my area and shouldnt need to list 3 cities. She told me she could not schedule my closing unless I gave her 3 city names. I advised her we wanted to close at the title company in my neighborhood but also gave her 3 cities in my area. I also advised her that I would not close this loan if the title company was not in XXXX or was too far from my home. I also advised her that the Closing Disclosure was incorrect as the taxes were still shown as being paid at closing. She said she was just the contact to schedule the closing and someone else would contact me regarding that issue.
My husband called the disclosed company and advised them that we wished to close at the title company near our house. They said they would contact that title company to see if they could be approved to conduct the closing in their office. We contacted a Quicken to advise them that the Closing Disclosure was incorrect because the taxes were shown as paid at closing. They confirmed that the taxes would be removed and a new closing disclosure issued.
We received a letter with the address for the title company near our home but the Closing Disclosure showed another address for a closing attorney in XXXX.
On XX/XX/XXXX, our loan amount was decreased to {$200000.00}. Our loan officer contacted us regarding the closing. We asked why the loan amount was reduced. He stated the loan was not priced as a Cash-Out loan so we were not able to receive cash back. The updated Closing Disclosure reflected us receiving cash back even with the lower loan amount. He said if we wanted the higher loan amount it would cause him to re-price the loan and would result in additional points and a higher Interest Rate. I advised him that the loan was disclosed as a Cash-out loan under the Texas Constitution. He would not be able to charge us for his mistake in incorrectly disclosing the loan. I told him I felt as if he was pulling a bait and switch since I had informed him the loan was incorrectly disclosed at the beginning and now he wanted to change the terms for a mistake I pointed out to him. I advised him that I would be filing a complaint with the CFPB regarding the handling of my loan. He advised me that he would have a Client Representative contact me and asked if we were going to proceed with the closing. I advised that we would notify him if we decided to proceed.
After discussing it with my spouse, the lower interest rate and term were a benefit to us. We advised the Loan Officer that we would continue with the closing at the {$200000.00} loan amount.
As of XX/XX/XXXX, I am unable to access any documents that were electronically transmitted thru Quiickens Rocket Mortgage portal. I am only able to access any documents I uploaded thru the portal. In order to access the documents, they will have to be mailed to us via US Mail. Quicken has provided us with the documents, however we do not have access to determine if these are all the documents. There were documents that were provided that were not included in this package. We also do not have access you any messages sent thru their app.
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| 03/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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This is a very abridged version, we have a couple of dozen emails related to this complaint. On or about XX/XX/XXXX as part of our application with Quicken loans to refinance a mortgage and HELOC we were provided with an appraisal on our property. The appraisal came back at $ XXXX, which despite reasonable growth in the area and numerous upgrades to the property, was the same price the property was purchased for in XXXX. It was also about $ XXXX less than the property immediately below sold for in XXXX.
To cut a long story short, in reviewing the appraisal we raised the following issues with Quicken regarding the three comparables used by the appraiser : 1. Despite marking that foreclosures were not a factor in this particular market, comparable # 3 was foreclosed in XXXX and its sale in XX/XX/XXXX was the first time it was sold on the open market since then. The appraiser did not mention this fact. The condo below comparable # 3 but in the same building ( XXXX XXXX ) sold for an extra $ XXXX compared to comparable # 3 in XXXX of XXXX. This huge difference in price needed to be accounted for. It suggests that there was some problem with comparable # 3. Despite this discrepancy, it was treated by the appraiser as being in the same condition as our property.
2. Comparable # 1 is in the same building as our property, but it is in the east wing and not the west wing. The east and west wings have different floor plans with the west wing being larger. Our condo is 1259 square feet. The publicly available sources ( i.e. XXXX, XXXX ) say that comparable # 1 is only 1000 square feet, or some 20 % smaller. When we challenged this Quicken said that those public sources are unreliable despite those being the same sources they told us to use. However even the room plan as captured ( lets just say for example that someone had bothered to access XXXX to lie about the size of comparable # 1 ) shows they are not the same - because comparable # 1 does not have separate dining and living rooms. In response Quicken said the appraiser used MLS and county information.
We went to the county assessors site and it does not have the property size for comparable # 1 recorded. We asked Quicken to provide the MLS information used by the appraiser ( because unless he was being lazy and just assumed that the east and west floor plans were the same, he could have only used MLS ) but they refused saying The appraiser is not required to provide the source of the information that they reviewed for the comparables. We would not be asking them to provide the MLS listing information. So in other words, the only available and provided evidence is that the appraisers assessment of the size of comparable # 1, which is directly relevant to the valuation assigned to our condo, is wrong and yet Quicken both refused to provide evidence to the contrary AND refused to make any changes in the absence of evidence to the contrary. Not only did they not bother to investigate they actually tried to mislead us as to where the information used was obtained from.
The conclusion of the appraiser and supported by Quicken is that two properties in the same condition, in the same building, sold within a few months of each other in very much the same economic climate, but where one is 20 % larger than the other, are worth exactly the same amount of money.
3. We provided a signed lease evidencing that our property was rented for {$1900.00} per month until the end of XX/XX/XXXX. Comparable number 2 has also been rented out, however it is rented for only {$1300.00} which is less than we were collecting in XXXX. This suggests that there is a significant difference in condition, amenities and/or location ( or all of them ) when compared to our condo. Despite this, the appraiser did not account for this difference in yield and saw it as a fair comparable. This property is also outside of the .44 of a mile as the crow flies criteria that we were told to use by Quicken. And yet, when we queried why the appraiser was not held to the same rules ( especially when there are multiple sales they could have been used ) Quicken told us The appraiser can go out as far as necessary to find properties comparable to yours.
4. We were told to find other comparables and we provided 7. We were then told to provide just three that fit the following criteria : a ) Included address and date of actual sale ; b ) Were within the size range of XXXX XXXX sq ft.
c ) Sold no earlier than XX/XX/XXXX and no later than XX/XX/XXXX d ) Within .44 miles as the crow flies We did this, and we met the criteria better than the comparables used by the appraiser, and yet they were all completely and utterly dismissed, and allocated zero consideration, because the appraiser ( whom we have already identified as having credibility issues ) said that the comparables we found were superior in every way to our own because of their condition ( new bathroom, new kitchen, refinished floors ). So even though our condo had a new bathroom professionally installed two years ago, had the floors professionally refinished less than two years ago, and our kitchen professionally renovated with granite countertops and repainted less than two years ago, the appraiser determined instead that properties that were ( variously ) : a ) Significantly smaller ; b ) Sold for 17 % less than another unit in the same building ; c ) Not able to obtain as much rent ; d ) Had much higher HOA fees ; e ) Outside of the geographic catchment area were a better match. The appraiser in defending his appraisal is saying that for sales of equivalent sized condos with only 2 bedrooms and 1 bathroom, that a new kitchen and a slightly fresher bathroom and floors will add a pure $ XXXX on top of a $ XXXX sale. Heck, renovate the other four rooms and your 2.1 condo in XXXX will be worth $ XXXX! That is clearly ludicrous and unsupported by what is actually happening in the market.
Rather than checking the appraiser report, Quicken insisted on pushing back on to us to find information, only to reject that information when we presented it even though it came from the only sources they recommended. The appraisal was never independently reviewed. It was sent back to the same appraiser, who of course was not willing to admit he had done a half-baked job, and was overseen by XXXX XXXX of Quicken who never bothered to get to grips with the material in front of her. XXXX repeatedly dismissed our emails without bothering to understand and respond to the specific points we were making. It was like there was some mindless robot on the other end of the email and no matter how logically and how many times you laid things out, they could only respond with the same answer. For example we first raised the issue with comparable # 3 on XX/XX/XXXX and we raised it again and again in the days that followed, but even so on the XXXX of XXXX she wrote Typically it will be noted in the report on the sales comparison grid if the property is foreclosed. Which property are you referring to?.
We had already told her this half a dozen times and it was symptomatic of the fact that she was always going to give the same answer, irrespective of the validity of our concerns.
The responses from Quicken suggest that the review of our appraisal was a sham. It served no point and had no other outcome available other, except to be a huge and frustrating and unfair waste of our time. It was a foregone conclusion in that Quicken was never going to change anything no matter what we showed to them because they were only concerned about their rocket mortgage mantra and pressuring the customer into getting their loan written as quickly as possible. The result of the appraisal does not allow us to achieve the financial objective we wish to achieve. We have been charged {$500.00} for this service by Quicken, we have provided them with highly confidential and sensitive information, spent significant time and effort compiling documents and research, have exchanged dozens of emails with them, and we broke of discussions with other lenders, only to be railroaded by Quicken in accepting whatever deal was quickest for them.
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| 09/30/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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To sum this up to start off I am not contesting that the property inspection was done or that the payment terms were or were not discussed with me. My issue is I was told FALSE INFORMATION in order to get me to proceed with the process. It was later admitted to me BY MY QUICKEN REP that they told me incorrect information accidentally, before I agreed to pay the {$500.00}, and thats why I am contesting the amount. The admission was on the phone but although Quicken tells you they are recording everything I am sure they wont give that recording up.
Quicken will say my property estimate came in under and thats why the numbers were incorrect but that simply is not true. My property actually came in {$4000.00} higher than I estimated it was worth, I said XXXX and it came in at XXXX, it was my Quicken loan rep that wanted to say it would appraise for more but I was very conservative in homes estimated value because I didnt want to go thru the process and be disappointed.
I told my rep, XXXX XXXX, that I only would be willing to do this if I was able to do certain things. I didnt want any cash out, only to lower my interest rate and pay off some debts. After I gave him all the requested info, including nearly all the requested documents within 24hrs, he calls me and says CONGRATULATIONS! We are going to be able to refi your home and pay off everything you requested, all we need is a good faith deposit of {$500.00} for the appraisal. We went over the entire scope of the loan before I agreed to pay {$500.00} and because it lined up with everything I wanted to do I agreed to proceed.
I had put in a refi inquiry not only thru Quicken but thru a couple other sources online so I was being contacted pretty consistently by other mortgage companies but initially because I was proceeding with Quicken I didnt entertain any other offers. As things progressed though, after the physical appraisal but but before I had received the report, I had noticed on the Quicken site that some of my terms have changed without me being informed and I expressed dissatisfaction with it ( messages are included at end of doc ). Due to that in the week between when the physical appraisal was performed and when I was given the results of it I decided to actually talk to other lenders to just see what they offered.
When talking to a rep from XXXX XXXX I learned that in order for me to do everything I wanted to do, what my Quicken rep said I would be able to do, my property would have to appraise for nearly {$25000.00} more than the estimate I gave them. I even told the XXXX XXXX rep that he must be wrong because thats what I was offered. He told me to contact them to verify the terms because he said they couldnt be correct. I immediately called my Quicken Rep, but he wasnt answering, I did leave a message explaining my questions and concerns. He did later call me and I told him what the XXXX XXXX rep told me and he says Oh yeah, I kind of messed up. I forgot this was a FHA loan and we can only lend you up to a certain percentage so yeah the numbers I gave you initially were off. I was not happy, I told him I wouldve never proceeded if he wouldve told me the correct info from the start. He just kept apologizing and told me to not worry because he said we would still be sitting good anyways and it would only be a little less than he quoted.
The appraisal comes in at {$74000.00}, {$4000.00} more than I had said I thought it was worth. {$4000.00} more than what XXXX initially had told me if we got I would be able to do everything I had requested to be able to do but when I look at Quickens final loan rates online I can not do ONE of the other things I wanted to do on top of the rate refi. When I contact XXXX he tries telling me that its because the appraisal came in low to which I reminded him he told me I would be able to do all this stuff if my house came in {$4000.00} less than what it actually came in for but then he of course says that he told me the wrong info though, oh and sorry.
I left messages on Quickens site expressing my dissatisfaction and my desire to get a refund. XXXX tells me sorry the {$500.00} is non-refundable but I inform him I never wouldve proceed from day 1 if he wouldve told me the correct info, to which he again apologizes. Exploring my options I learn that if I can get Quicken to legally release the appraisal to me then within 30 days I can still use it for another lender. I inform them that I either want a refund or the legal release of the appraisal that I paid for so I can use it other places. Quicken of course tells me I am not getting a refund and they email me a copy of the appraisal like that is enough. I know that a copy is not a legal release of the appraisal, I wanted it legally released and when I told them that on the phone they refused. Thats why I decided to go the route recouping the money thru my CC company. Even though he claims it was a mistake the Quicken rep told me incorrect information, and if he hadnt I wouldnt have proceeded to complete the process from day one. I wouldve never paid the {$500.00} for an appraisal if I was told in order for me to do everything I wanted my home need to come in at $ XXXX to $ XXXX because I know it would have ZERO shot of appraising at that.
Heres a time line of the events : XX/XX/XXXX-Filled an inquiry with Quicken Loans online. Contacted by Quicken rep XXXX XXXX. All info given and all terms discussed.
XX/XX/XXXX-Appraisal scheduled for XX/XX/XXXX with XXXX XXXX XXXX XX/XX/XXXX-Received Conditional Approval from Quicken XX/XX/XXXX-Appraisal preformed XX/XX/XXXX-Noticed terms have changed and contacted XXXX XXXX about and he admits he messed up.
XX/XX/XXXX- Appraisal comes in at {$74000.00}.
XX/XX/XXXX- All the terms change rather drastically and I try to contact XXXX but he will not answer or return my calls. I decide then to start posting questions thru the Quicken site and speak with a XXXX XXXX. XXXX calls me later that night and tells me the terms are not concrete yet and will adjust so give it some time, I agree XX/XX/XXXX-Seeing that the terms still havent changed I try calling XXXX and I get no answer but leave a message.
XX/XX/XXXX-After not yet getting a call back from XXXX I decide to try messaging on the Quicken site again. A day later, XX/XX/XXXX, Rep XXXX XXXX responds and advises me to reach out to XXXX, which I had been trying to do. I call and leave another message XX/XX/XXXX-After trying to call XXXX to no avail. I again then turn to leaving messages on the Quicken site and this time I get a response from Rep XXXX XXXX who says XXXX will call me within 24hrs.
XX/XX/XXXX XXXX calls me and I express my desire to either get a refund or have the appraisal legally released to me due to the fact that he told me incorrect info from day one and he tells me he understands why I am upset but the fees are non-refundable.
XX/XX/XXXX-I leave a message on the Quicken site stating we are not continuing on and that we want either a refund or the legal release of the appraisal. Rep XXXX XXXX responds saying he understands that we do not wish to complete the loan and that someone will contact me regarding the {$500.00} deposit.
After not receiving any call or contact within the next 24hrs I submitted to my CC company for the {$500.00} because like I stated before I wouldve never proceeded if I wasnt given ADMITTEDLY FALSE info from the start.
I have also filled a complaint with the State of Michigan Attorney Generals office. This is not some random occurrence if you look at their history of complaints. Because of flat out fraudulent practices or sheer ignorance to their product they are telling people incorrect info BEFORE they pay for their appraisals on a regular basis. Once you find out then youve already paid and they go the no-refund route and you are out {$500.00} with no recourse.
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| 05/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I applied for a refinance ( no cash out ) of my existing mortgage on XX/XX/21 with Rocket Mortgage. The rate was locked on that day for 2.875 % for a 30 year term and an amount of {$610000.00}. Ultimately at about 110 days into the process, they allowed my rate to expire due to delays in their processes internally with their vendors and investor. They then had the audacity to present me with a new loan estimate on XX/XX/21 for a rate of 2.875 % with a loan discount fee of {$22000.00} for 3.625 points. Obviously that is not providing me a net benefit, however at this point I either need to apply elsewhere to refinance my mortgage in order to achieve the desired reduction in interest and payment or lose out on the opportunity that I'd been led to believe was possible for the last 110 days.
Here is a more detailed timeline of events : XX/XX/21 : Applied and locked at 2.875 % for a 30 year mortgage - Loan Officer is XXXX XXXX, XXXX # XXXX XX/XX/21 : Provided all documents and met all accurate requirements within my assigned tasks. The loan officer was requesting a lease on my investment property, which I'd explained I did not have as my parents live in the home rent free. The loan officer was requesting my lease agreement for my previous home, which was not accurate as I owned the home. At this time, the loan officer ceased communication from XXXX and did not correct the tasks despite numerous texts, calls and emails.
XX/XX/21 : Received a Notice of Incompleteness as the inaccurate tasks had still not been completed - I reached out to customer service at Quicken as I still could not get ahold of the loan officer. They simply sent me to his voice mail. Calling back I was able to get directed to his manager XXXX XXXX XXXX XXXX # XXXX ) who then assisted and corrected the tasks moving the loan forward.
XX/XX/21 : The loan was conditionally approved XX/XX/21 : ( email chain is included ) I emailed the loan officer as I was being told the appraisal would not be completed until XX/XX/21 - as my rate was set to expire on XX/XX/21 I was concerned we'd not have time to close this loan - I was assured that they would extend the rate if it became a problem.
XX/XX/21 : The appraiser was able to visit the home early and conducted the appraisal XX/XX/21 : No update from Quicken, inquired about the appraisal - told by XXXX that they did not have it in yet, but not to worry as the loan would rapidly close once received XX/XX/21 : No update from Quicken, inquired about the appraisal - no response XX/XX/21 : No update from Quicken, inquired about the appraisal - told by XXXX they did not have it yet, but he'd look into it XX/XX/21 : No update from Quicken, inquired about the appraisal, XX/XX/21 : No update from Quicken, inquired about the appraisal, included XXXX XXXX XXXXXXXX XXXX manageXXXX ) on the email - informed by XXXX that he'd reached out to XXXX and their appraisal team for an update as they still did not have the report XX/XX/21 : No update from Quicken, inquired about the appraisal - received response from XXXX who was standing in for XXXX, no response from the appraisal relations team, but they'd let me know XX/XX/21 : XXXX asks me if I've contacted the appraiser directly - I did so by phone and the appraiser informed me he can not speak with me about the appraisal process but that it would take months - I did not agree with that timeline and relayed that to XXXX - as my rate was set to expire in days I asked for proactive communication going forward ( this never happened in the entire process - every update I received was from me asking them ) XX/XX/21 : XXXX sent a one sentence email saying he'd try, but that he can't do anything to get the appraiser to submit the report XX/XX/21 : As the rate had been locked for 90 days I was concerned about the expiration and asked about it XX/XX/21 : XXXX responded acknowledging that I did nothing to impede the process and he would see what he could do XX/XX/21 : No update from Quicken - original rate lock expires XX/XX/21 : Still no update from Quicken on my loan - I reached out for a status on the rate lock and was informed the lock was extended at no cost to me until XX/XX/21 XX/XX/21 : No update from Quicken, inquired about the appraisal and the new rate lock approaching - informed the appraiser would not be providing the report until XX/XX/21 but that we'd be moving to closing soon after receipt XX/XX/21 : I requested the appraisal fee be waived due to the absurd amount of time it was taking to get the report complete - this request was ignored - I also asked about the rate expiration as it was the following day and no one had reached out on an update - they agreed 2 months was an unreasonable timeframe on the appraisal and would see what they could do XX/XX/21 : Finally received notice the appraisal report came in - LTV was under 50 % per the report ( $ XXXX valuation ) - emailed Quicken asking for next steps to get to close, also wanted the loan amount decreased as my principal on the existing loan was lower and I did not want cash back - informed by XXXX XXXX he lowered the loan amount and also wanted to close XX/XX/21 : No update from Quicken - requested status of the loan ( rate was expiring on XXXX ) XX/XX/21 : Response from Quicken - XXXX XXXX I'll see what I can do XX/XX/21 : Still no update from Quicken - I requested an escalation to XXXX XXXX supervisor - this never happened, I was instead connected with their Customer Care team who essentially did nothing but tell me on the phone they were sympathetic to the situation and would see what they could do. The response I received from XXXX did not address the rate lock expiration and left me believing we could still get this loan closed. ( I spoke with XXXX XXXX XXXX - Resolution Advocate by phone ) I was also told by phone that for some reason the investor for the loan wanted to review the appraisal and conduct a 'desktop review ' - they finally did that on XXXX which was after the rate lock. They also arrived at the same valuation of the original appraisal from XXXX weeks prior.
XX/XX/21 : No update from Quicken, requested update - informed the loan was in final review XXXX no mention of an issue with the rate / worst case pricing situation ) XX/XX/21 : Followed up as I also asked about service related concessions - was told the loan was already discounted XX/XX/21 : Received automated email from Quicken that my new loan estimate was ready and needed to be signed - went to my tasks and noticed the change from the original loan to now being charged a discount fee of {$22000.00}. I emailed XXXX and XXXX asking for an update and explanation XX/XX/21 : I receive a single sentence reply from XXXX, no call per my request explaining that no, I do not expect you to bring that to closing, but the loan did not close in the allotted time. I then needed to ask for clarification on what that meant to be told that yes in fact the document was accurate and no, Quicken would not be doing anything about it. As a banker of 12 years after serving in the Navy for the previous 7.5, all sorts of UDAAP alarm bells are going off in my head and I informed them as much and that I would be contacting the CFPB to look into the matter from a regulatory perspective. Both XXXX and XXXX responded with their apologies for my frustration, but did not offer any recourse to the situation. After 110 days or so I am now pursuing a refinance with a local credit union - something I should have started when I learned of the absurd appraisal delays. Beyond just UDAAP, I'd be very curious their Third Party Risk Management practices for vendors as that appraisal, which caused much of this was completely unacceptable in terms of an XXXX
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| 06/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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For the last year I have been ignoring many many many calls from our mortgage company, quicken, telling me how i can refinance our mortgage. One day within an hour, I had 63 calls from the same number which i traced back to Quicken, who we have an account with, so couldn't complain to anyone about them calling and harrassing me.
About 2 weeks ago, my husband answered one of their calls and was promised a great rate and we could even use the equity to take a larger loan to pay off some bills. We were told we wouldn't need a home inspection or it would be outside only due to COVID. He started the initial paperwork for them to start the numbers. I then started getting phone messages from a XXXX who had all of these great things to say. Via her messages, she asked me to sign in and complete some paperwork, so i signed in. While reading some of the forms I had some questions and concerns. I contacted quicken with the concerns and XXXX began texting me that i had to sign the 4506-t I expressed to her that the form was incorrectly filled out because we have always filed jointly and that once she corrected it, i would be happy to sign it. She said " we need them both signed separately. We're just confirming with the IRS that you don't owe them any money. '' When i said something about it being strange that I would have to sign a form for the IRS that wasn't filled in correctly and that it seemed a little strange, she said " no because we do a social security search it wouldn't matter who is first or last. This is just a search for your tax return to confirm it was completed and no money owed. So as long as name address and social is correct you should be fine ''. When i questioned it again and asked her to fill it our properly her response was " we aren't legally allowed to fill the form out that way. I have completed thousands of loan applications and never have they been on the same page. They are required to be separate because before you two were married, you were once not married. We are looking for an entire history of any dept owed to the IRS ''. I once again said, the form says if filing jointly to fill the form out this way and she told me i was incorrect and that the form ( which clearly stated if file jointly fill it out this way ) ... '' is not incorrect. This is the proper way to fill out this form. I have never had this form filled out with them together. not once ''. when i expressed my concern again and that it wasn't her filing the form with the IRS, but me and that my name and signature were going to be on it she said " I understand, I am saying this with MY job on the line. This is how the form is filled out. It is generated by my system. we have generated thousands and thousands of loans this month. Not one of them had them together. It doesn't work that way. Its not a choice thing i can go in and adjust, it is illegal for me to adjust this. He ( my husband ) had one that had to be signed separately as well. We do a search for each of you. '' I finally told her i was done going in circles and I wasn't being pressured into signing something that i didn't feel right signing. I asked for a supervisor and explained i wasn't happy that they were trying to force me to fraudulently fill out and sign a form for the IRS. When I was done communicating with her that day, I looked up the form and discovered that the form they were using and pressuring me to sign was not only filled out incorrectly, but also was a form from XXXX and the form had been updated by the IRS in XXXX.
A short time later I got a text message from a XXXX XXXX who is a Director at Quicken Loans. I told him i would be happy to speak to him about XXXX right then. I waited and waited and he never called. I then realized my husband had returned home from work but was on a phone call. The person that had texted me on my cell phone called my husband!! When my husband walked in, I was furious!! I spoke to XXXX and after a bunch of excuses as to how he didn't have my number to call, but was able to text me we started discussing the form. I brought it to his attention that the form had been updated by the IRS and that there was a lot of bad information concerning this form and that it appeared that a VOE form could be filled out instead. He continued to pressure me to sign a form i said i was not signing because it wasn't filled in correctly. I told him I refused to sign a form for the IRS that wasn't filled out properly. He said he would have to talk to someone else to see where to go since we were being so complicated. That he didn't know how we would be able to move forward without this form signed. They then had a XXXX in resolution call me and she fed me the same information about the form. I once again told her that we would have to move forward without the form as it wasn't needed. I also inquired about how far back they are looking and she said 3 years, so I mentioned how XXXX told me they needed my information from before i was married XXXX XXXX ) and she that she wasn't sure. To the best of her knowledge, 3 years. She couldn't provide any information as to why XXXX was not only pressuring us to sign the papers but also lying to us. I told her it seemed a bit fraudulent and I no longer wanted to be working with XXXX. I told her we had lost a lot of respect for her company because of this. She said she would do some research and get back to me. That was Thursday XX/XX/XXXX. She just called me back on Tuesday XX/XX/XXXX and once again told me the form had to be filled in. That XXXX XXXX required the form but when we inquired what XXXX XXXX had to do with our loan, she had no information for us. We told her this was ridiculous and that we weren't filling out the form. They had told my husband that they had already verified his employment and already had all of our information since we already had a mortgage with them, but couldn't tell us why they needed this specific form nor why they refused to fill it our properly. We then called XXXX XXXX and they have no record of us and have nothing to do with our loan. They also said they had no idea why Quicken would be mentioning them at all unless they were planning on selling our mortgage as soon as it was closed.
Since this remortgage started, I have felt pressured by Quicken and have had a really uneasy feeling and that they were doing something fishy. I expressed all of this to XXXX who was a resolution advocate with quicken, but she kept feeding me the same line about this one form. I kept telling her we were done with the form and they needed to find another way to move forward with the loan. She then told me I needed to fill in the form to verify my employment. I then explained that that was easy, i wasn't employed, so there was nothing to verify and that should have been the end of it, but it wasn't.
In the meantime, we have now received correspondence from an appraiser from Quicken Loans ( who has told us they couldn't move forward without the form ) and the appraiser has said they would need to walk all through our house and measure everything. We already expressed to Quicken that we didn't feel comfortable with this because of COVID and were told we wouldn't have to have walk through.
I am done. I am exhausted and now am in fear that our current mortgage with them might be in jeopardy even though we have never had an issue with it in the past.
Quicken 's practices of bombarded their customers with phone calls to refinance and then pressuring to get the job done is sad and isn't a good practice. They are taking advantage of people and I feel as though we have been dupped as well. This process shouldn't be this draining.
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| 10/11/2019 |
Yes |
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- Trouble during payment process
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Web |
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When refinancing your mortgage goes wrong.
Quicken Loans is in the practice of extending refinance offers to consumers by fudging the numbers and despite them making errors and acknowledging the errors made, I am stuck to pay for the mistake, a cost of {$800.00} in reduced escrow balance and one Quicken Loans is refusing to pay for and has left the cost on me.
Back on XXXX, I decided to make the leap and purchase a home. Originally, I wanted to go with a mortgage company that was local to the XXXX area, but I opted to procure my mortgage with Quicken Loans. The process seemed pretty easy as I worked with my realtor and I proceeded to find a home that fit my budget and my needs. I closed on my home on XX/XX/XXXX and made sure to pay my mortgage every single month ( {$1000.00}. ) In XX/XX/XXXX, Quicken Loans was hosting a contest to win {$2000.00} for the summer. One of the conditions of the contest was to learn more about the mortgage or refinance process. Since I already had a mortgage, I opted to learn more about refinance process. Once I clicked that button, that started a phone process where a refinance agent attempted to call me. The first few phone calls I did decline due to scheduling, but I did accept one of the phone conversations on XX/XX/XXXX. At that time, I spoke with a XXXX XXXX XXXX phone : XXXX ) During the call, he advised that he could get me lower rates and would need to run my credit in order to verify. At the time of the call, my credit was ran and the credit score was shared with me. XXXX then shared some more information with me regarding a streamline loan process and advised the rates of my loan could be lowered from 4.865 % to 4.125 %, which would lower my monthly payment. He also advised that there wouldnt be any appraisal needed and that there would be limited to ZERO money down for the refinance. I also shared some details with XXXX regarding an employer partnership program that my employer had with Quicken Loans and how that discount could apply to my closing cost. XXXX did ask for additional information, which I sent over via email on XX/XX/XXXX. XXXX informed me that he would need to do some more research and would call me back to let me know if there were any other rate options. I told him that I would consider some of the details he shared and try to determine my next steps. During this time, I still made my XXXX mortgage payment to ensure my mortgage stayed current.
Later on the evening of XX/XX/XXXX, XXXX called me back and shared with me what the payment options would be. At the time of the call, I told XXXX that I would want to take some time in order to determine if Quicken Loans were the best for the refinance process. During that call, XXXX seemed to be a bit tense and persistent with trying to ensure me the rates offered by Quicken Loans were the best and should prevent me from needing to shop around. At that time, I decided to concede and allow for the refinance process to continue and completed the e-sign documentation. On XX/XX/XXXX, I received email correspondence that was related to the refinance loan application and on XX/XX/XXXX, I received an email from XXXX XXXX XXXX regarding my refinance information and title insurance.
From XX/XX/XXXX until XX/XX/XXXX, there was very little contact made with me during this process. There were no details shared with me regarding status of the refinance, rates, or any other details. At that point, I became extremely frustrated with the process, including some misinformation received and the lag time of details being shared and communication not being maintained with me. In the midst of the refinance process, I received a phone call on XX/XX/XXXX from XXXX XXXX XXXX XXXX x XXXX ) a Resolution Advocate from Quicken. During this call with XXXX, I shared my frustrations with her and she was able to share the concerns and feedback I had with the additional Quicken Loans staff. XXXX told me the approximate timeframe of my close date and the first payment of my mortgage. Because the dates were misaligned with my home owners renewal date, I inquired about what would happen with my policy and which loan would cover the renewal payment. XXXX asked for the policy information, which I sent over via email ( email confirmation given on XX/XX/XXXX. ) XXXX advised that she shared the renewal policy and the premium information with the Homeowners Team so they could factor the information into the premium and confirm the numbers.
On XX/XX/XXXX, I received an email confirmation advising that my documents have been received. On XX/XX/XXXX, I was then told via email that my closing packet was ready online and that it was time to schedule my closing date. I signed all of my closing documents on XX/XX/XXXX and was prepared to make my first payment related to my refinance on XX/XX/XXXX for the amount of {$940.00}. I was told that everything was taken care of and was even given a refund of {$40.00} from my existing mortgage ( check has yet to be processed by me. ) On XX/XX/XXXX, I received an email from my homeowners insurance company ( XXXX ) advising that my renewal payment had never been received. Since I was going on vacation out of the country on XX/XX/XXXX, I planned to follow up on the renewal payment on XX/XX/XXXX. I retrieved my homeowners policy information directly from the website and confirmed that payment had not been rendered to my homeowners policy. Once confirmed, I called Quicken Loans to try to understand the misunderstanding and better understand if the payment had crossed in the mail. On XX/XX/XXXX, I spent nearly 2 hours on the phone, was transferred 7 times, and was told different information by several different employees. During this call, I was informed by XXXX XXXX XXXX XXXX ) that Quicken Loans originally issued a payment to XXXX, but that Quicken Loans placed a stop payment on this check. This then prevent my homeowners policy from being paid. XXXX also informed me that because it appeared a payment was made by the system, that the refinance amount was understated and that I was now responsible to pay for the homeowners policy myself. I will admit, I was beyond XXXX and frustrated that I was now being asked to double pay for insurance due to the fact I had already made the payments with my original mortgage and that now I have to pay an additional {$800.00}. I became very irate at the dismissal of my financial needs and that fact that I was now responsible to pay for the insurance myself. XXXX was able to get a payment overnighted to my insurance company since my renewal policy was due to renew on XX/XX/XXXX, but I now have an escrow account that is understated. I was left with no options despite Quicken Loans being responsible for the error. I was very XXXX off and asked to speak with someone else. I was told that I would be called after the holidays. I received my first call on XX/XX/XXXX and my last call on XX/XX/XXXX from the escalated consultant and was told that Quicken Loans did in fact make an egregious error but that there was nothing that Quicken Loans would do to assist me. I even asked for some monetary compensation to be provided by Quicken Loans in the amount of {$500.00} at minimum directly to my escrow account would be helpful, but again, Quicken Loans only told me that its now my responsibility to pay for the deficiency of my escrow account despite this being a Quicken Loans error. I am stuck with paying for the {$800.00} balance over the course of 24 months, which has raised my recently lowered refinanced payment higher than what was budgeted.
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| 02/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Quicken Loans / Rocket Mortgage Banker XXXX XXXX XXXX # XXXX Summary : Rocket Mortgage has jeopardized our purchase due to their gross negligence and incompetence to follow a simple instruction at the beginning of the application process, creating a terrible customer situation that could have been easily preventable. The Banker was deceptive in continually reassuring us for several weeks that no concerns were identified that would derail the mortgage approval process or our closing date. The day AFTER we received and acknowledge their Closing Disclosure, we were notified that our property type was unacceptable and they would not be able to service our mortgage. With no time remaining to find an alternate lender before our closing date, Rocket Mortgage has left us with no choice but to reschedule the closing date and potentially have the purchase of our home fall through. We trusted Rocket Mortgage to do what we instructed in confirming that our non-warrantable condo would be eligible at the beginning of the entire process. The Rocket Mortgage Banker failed to this ONE SIMPLE TASK and has ruined the entire transaction for us.
============================ Details : At the beginning of the buying process, we were advised by our Real Estate Broker to instruct the Rocket Mortgage Banker that the very first task at the start of the loan application process was that the Banker needed to immediately communicate to the Rocket Mortgage Underwriter that the subject property was not XXXX XXXX approved and that the subject property was Non Warrantable as this condition had caused problems for previous clients who were working with non-local lenders. He advised us to use a local lender who was familiar with the type of property we were purchasing and that large lenders like Rocket Mortgage would not be able to successfully handle our situation.
However, since we had a personal connection with an employee of Rocket Mortgage, we proceeded against our Brokers advice, being very clear with the Banker at Rocket Mortgage that if the Underwriter immediately determined at the beginning of the process that the property type was not acceptable, we would be perfectly fine to not proceed with the process and simply switch to a local lender who had experience servicing mortgages for this type of property with plenty of advance notice, so as not jeopardize our closing date of Wednesday XX/XX/XXXX.
We initiated the process on Monday XX/XX/XXXX and uploaded all requested documents in a timely fashion, including insurance information, bank statements, attorney preference, tax returns, etc. We repeatedly reminded the Banker that it would be critical that the HOA be approved by the Underwriter as the very first step in this process, since the property was non-warrantable and if the Underwriter was not going to approve the property type, the loan would not be issued, regardless of our personal financial situation and being able to put over 25 % of the purchase price as a down payment.
We were repeatedly reassured by the Banker throughout gathering the remaining documents that no red flags or concerns had arisen about the property type. The Banker informed us that it was their deadline to have all the documents reviewed and approved by Wednesday XX/XX/XXXX, a week before our scheduled closing.
For the insurance, we discovered that Rocket had not contacted our insurance company to obtain the proper information, even though we had provided the contact information via their own portal on Tuesday XX/XX/XXXX. On Monday XX/XX/XXXX, our Insurance Agent reached out informing us that she had not yet received a request from Rocket to provide proof of insurance. We contacted Rocket on Tuesday XX/XX/XXXX and they stated they requested the HOA general insurance policy the previous day, but our Insurance Agent reported that she had not heard from Rocket at that point.
On Thursday XX/XX/XXXX at XXXX XXXX, the Rocket Loan Processor contacted our Broker stating that she was waiting on the title work and insurance including flood coverage and the master insurance policy back from the HOA. At that point she notified us that the closing would be pushed out to allow more time to receive the documents. Why they would not tell us this BEFORE their stated deadline had already passed so that we would be able to follow-up in time to maintain our original closing date is beyond me. We contacted our Attorney immediately and within 2 hours the title work had been completed and sent to Rocket.
Additionally, the Closing Specialist could not understand why we did not have our own separate flood insurance despite the fact that : ( 1 ) flood insurance for the building was covered by the HOA, ( 2 ) the H06 Policy we purchased for the unit already included flood coverage, and ( 3 ) the subject property was located on the XXXX floor of a 29-story building.
On Thursday XX/XX/XXXX, we received notice via email that our Closing Disclosure was ready for review and to acknowledge it, so that the 3-business-day waiting period could begin ; we did so immediately upon receipt. Based on Rockets own Know Before You Owe document, Day 0 is when the Closing Disclosure is acknowledged, and Sundays and federal holidays are not counted as business days. This would mean we would have Friday XX/XX/XXXX as Day 1, Saturday XX/XX/XXXX as Day 2, skip Sunday and Monday XXXX XXXX XXXX XXXX, then Tuesday XX/XX/XXXX as Day 3, and we would still be able to close on Wednesday XX/XX/XXXX. It finally appeared that were on target with confirmation that closing would occur as scheduled.
However, on Friday XX/XX/XXXX at XXXX XXXX, after business hours, on a weekend followed by a federal holiday on Monday, we received notice that Rocket would not be able to service our mortgage after all.
We were utterly flabbergasted.
After we had repeatedly told the Banker that the condo was non warrantable and making it perfectly clear that the Underwriter had to look at that first and approve the HOA *BEFORE* proceeding with the rest of the process to see if this mortgage was even possible, we went through this entire circus with the result of Collateral : Unacceptable Property Type which is exactly what our Broker warned us would happen with Rocket! That is the first and last time we dont take his advice.
Pulling the rug out from under us now at the 11th hour leaves us with absolutely no possible way to secure a mortgage with another lender in time to meet our original closing date with the buyer. Why Rocket would bother to string us along for 4 weeks for something that could have been assessed on Day 1 and quickly be determined that they could not service our mortgage, and thus completely jeopardizing our purchase of this property, is just totally unconscionable.
We may lose our dream home because of the fragmented communication, broken processes, gross negligence, and sheer incompetence of the Rocket Mortgage / Quicken Loans team that were involved with our application. For some unknown reason, they could not or would not follow the most basic and specific instruction we gave them at the very outset of this process, and which, if had they followed it, would have prevented this terrible situation from ever happening. They could have done the right thing, and they failed to do so. Shame on them.
We will share our experience to anyone who will listen, via personal reference and social media, and will encourage others to never give their business to Rocket Mortgage / Quicken Loans
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| 07/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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This letter is a follow up on our mortgage conversation with XXXX XXXX from Quicken Loans on XX/XX/XXXX about a problem we are having with our mortgage refinance which closed on XX/XX/XXXX.
We are dissatisfied with Quickens service because a XXXX XXXX Payoff was done without adequate notification and approval by all borrowers. We discovered this because we reached out to our Loan Officer XXXX XXXX on XX/XX/XXXX to find out why we received an email advising we would receive a check for {$420.00} and XXXX, not knowing forwarded the email to Client Relations. We knew our escrow account had approximately {$4500.00} and had plans to use these funds for home improvements so we knew something was wrong. On XX/XX/XXXX XXXX XXXX responded stating they could direct deposit escrow funds. This response made no sense because we fully expected our escrow to be refunded to us after closing since a new escrow account was created and these funds can not be commingled. I believe there was also a short conversation on XX/XX/XXXX with XXXX where I confirmed we would receive our escrow funds back after closing. Upon calling and speaking to a Client Relations representative on XX/XX/XXXX we were even more confused only being told the amount was correct, that was all we would receive back because we agreed to this in writing and it was on our payoff. As an informed borrower I had no idea what was happening and was in tears. When asking where this was agreed to, I was told Client Relations did not have the answer and our concern would be sent to Executive Resolutions when they reopened as they were already closed at XXXX CST for the holiday weekend. We were able to reach another Loan XXXX XXXX XXXX on XX/XX/XXXX and he was able to explain Quickens common practice is to do what is called a Netted Escrow Payoff, while I heard what he was saying I did not fully understand until I Goggled the term finding an article from Quicken Loans website : https : //www.quickenloans.com/blog/mortgage-net-escrow dated XX/XX/XXXX. It contained a chart which I was able to follow with my knowledge of Real Estate to finally understand the term and the article stated Quicken Loans does not do Netting Escrow.
This exert from Quickens website is strongly worded stating : Ignorance is bliss is horribly misrepresented, not to mention a poor mantra to live by, and is certainly no way to act toward major financial decisions. There are many things in the mortgage process that get so complicated and seemingly convoluted it seems so much easier to just throw things in the wind and hope they work out. This isnt the case, and you know it! Thats why on this weeks Know Your Mortgage we have decided to look into an issue thats very important when it comes to refinancing your mortgage with the current servicer you already have : Netting Escrow. It goes on to say not all mortgage companies do ( Quicken Loans does not ). And, also states Youve been pulled up from the world of obliviousness and left with a solid understanding of a complex topic. Thus, the process Quicken has established of having one borrower check a box without signature consent of both borrowers and a verbal conversation by the Loan Officer is quite concerning on what Quicken has recognized as a complex topic.
On XXXX we received a call from XXXX XXXX whose title is Executive Advocate. She confirmed what happened was a Netted Escrow Payoff. I told her as an informed borrower I had never heard of this and neither had a few of my colleagues working for other large banks and that I had read all the application and closing documents and this was not in the documents. I was quite upset over the extended holiday weekend because I thought I missed something. XXXX advised I did not miss anything because the other borrower had checked a box, signature not required, apparently agreeing to this. I can not fault the other borrower for this because he trusted Quicken ( this is our 3rd mortgage with Quicken since XXXX, 1st refinance ) and didnt have enough knowledge to know what this meant and thought I would receive the same action. In fact, there was no way for me to know he did this and correct because there was no record for me to view his action on my to do list or documentation on any disclosures. We also inquired as to why the whole escrow account was not taken to understand why we would be receiving {$420.00} and were advised there are calculations the payoff dept does to determine how much should be taken, no specifics. XXXX stated nothing else could be done to correct the situation. I asked if she had heard other borrowers upset about this same situation before and was shocked to be advised she does hear this often from borrowers and that our concerns would be shared in the event that Quicken decides to revisit this practice. We can not in good conscience accept this response. We have trusted Quicken Loans with our familys largest financial transactions and to know this is a known issue for Quicken Loans and nothing is being done to remedy the situation is very disheartening.
We are writing to formally request that a Netted Escrow Payoff be reversed on our mortgage as all borrowers were not properly notified and did not agree to this practice in writing with an e signature or wet signature on a written disclosure. We realize this will increase our loan amount and thus our monthly mortgage payment by {$11.00} per month and is in the best interest of our family. Furthermore, this topic should have been discussed while we were in the decision process prior to agreeing to go with Quicken Loans, doing our due diligence to be informed borrowers comparing Loan Estimates from Credit Human to Quicken with XXXX XXXX or during the application process with XXXX XXXX. While Quicken Loans was initially significantly higher in points for the same term and loan amount XXXX was able to provide a competitive option so we could consider remaining with XXXX. In reviewing the Loan Estimates from the 2 companies we confirmed with XXXX the only difference was Quicken was {$19.00} per month higher for the interest rate of 2.99 % vs Credit Humans 2.89 %. The payoffs on the 2 Loan Estimates showed a difference of {$670.00} and the loan amounts differed slightly depending on the approximate amount due from borrower. Overall, by refinancing with either bank we would save over {$100000.00} over the course of the mortgage. Thus, we opted to remain with Quicken because of the relationship and expertise we have received with XXXX. Had we known at that time Quicken Loans practice is to do a Netted Escrow Payoff we would have asked if we would be able to opt out or would have gone with Credit Human to receive our escrow funds back, so this very much appears to be a bait and switch situation. We understand mistakes can happen which is why we asked XXXX XXXX to assist with making the problem right. Netted Escrow Payoff should be discussed verbally on each loan in the same way a borrower can opt to/opt out of escrowing taxes and insurance and this appears to be commingling funds which is not allowed.
Also, it should be noted we were not asked any HDMA Demographic information questions during the process. Nor did we receive a Loan Estimate for our initial application call in mid XXXX in which XXXX XXXX called to follow up with us and asked for a Loan Estimate from the other bank we were considering using to see if Quicken could compete despite our several requests via phone and email.
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| 03/23/2023 |
Yes |
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- Trouble during payment process
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Web |
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1. Comes Now, Executor of the Precedent Vested Estate XXXX XXXX XXXX XXXX with power of attorney here to settle all matters dealing with the principal debtor. As an Investor of the United States, Certificated Security Holder of the principal debtor/Franchise/Cestui que Trust. XXXX XXXX XXXX XXXX I have dominion over all rights/interest of the principal debtor, all enjoyments, proceeds, titles, deeds, bonds, chattel papers and securities are due unto me as I have the right of subrogation as the holder in due course.
By protestation not confessing or acknowledging all or any of the matters and things in the said bill of complaints contained, to be true, in such manner and form as the same are therein and thereby set forth and alleged, I demur to said bill, and for cause of my demurrer shows, that your claim holds no substance in law there is no injured party here to make any claim under penalty and perjury in law. Nor do I have the original bill of particular/presentment in order to do equity or carry out the commercial duties of the Precedent vested Estate.
2. Can you show proof of your authority/possession of the Certificated Security of the principal debtor in order to legislate over any property of the principal debtor? I am here for all securities and chattel papers of this account/case, can you produce the original bill of presentment so that I may do equity and transfer all securities and chattel papers to you to settle all obligations of this mutual account?
3. This matter has created a constructive trust by you taking private property of the Precedent vested Estate and using it in the public to settle the public interest without just compensation to the Precedent Estate. Whereas I now accept all securities in equity as redemption. I accept all charges on the accounts and I am releasing/assigning all claims and transferring all chattel papers and securities of the principal debtor and appointing you XXXX XXXX as fiduciary to settle charges within the Public and Private of this mutual account immediately.
4. If you choose not to do equity then there is no sufficient claim, and there is no injured party with a claim under penalty and perjury therefore the court order is null and void. This case is either satisfied or nullified there are no other eventualities. You are attempting a distortion and robbery of all chattel papers and securities, within the misuse of the Social Security Account of the Precedent Estate with your aggressive approach with deception, misrepresentation, Fraud and threats of Eviction and fines in which you do not have an injured party to make a claim against the Precedent vested Estate. Your violations are pursuant to 42 USC 408.
XXXX. WHEREAS As all government entities and alleged private corporations must be a creature of the American Constitution, this is a formal Request and Command for you to produce for the record, the Legislative Act that created your Authority to 1 ) enforce an instrument you are not in possession of, 2 ) or to enforce an instrument that was destroyed by way of securitization a voluntary act to discharge all debt. 3 ) Prove your authority to legislate over the Property of the Precedent Estate. Take notice that a de facto basis for powers of authority is not sufficient in this matter. Failure to provide proof of your de jure authority constitutes your actions as ultra vires and by operation of law your Bond/Charter is dissolved by usurping powers you do not have, a trust arises, and I become beneficiary of said trust. As beneficiary to your dissolution, I special deposit for credit on account and order all debts be paid from your capital stock.
6. Claiming there is an alleged debt when the Bill/note was destroyed by way of securitization therefore fully discharging all debt between parties according to U.C.C 3-604 ( a ) A person entitled to enforce an instrument, with or without consideration, may discharge the obligation of a party to pay the instrument ( i ) by an intentional voluntary act, such as surrender of the instrument to the party, destruction, mutilation, or cancellation of the instrument, cancellation or striking out of the party 's signature, or the addition of words to the instrument indicating discharge, or ( ii ) by agreeing not to sue or otherwise renouncing rights against the party by a signed record.
This is fraud and misrepresentation of the material facts, the character and legal amount of debt. This is an ultra vires act, usurping powers that are not within your charter/Bond nor authorized by law.
Any false representation of material facts made with knowledge of falsity and with intent that it shall be acted on by another in entering into contract, and which is so acted upon, constitutes fraud, and entities party deceived to avoid contract or recover damages. XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX.
XXXX XXXX XXXX said : The doctrine of ultra vires is a most powerful weapon to keep private corporations within their legitimate spheres and to punish them for violations of their corporate charters, and it probably is not invoked to often. Zinc Carbonate Co. V. First National Bank, 103 Wis 125, 79 NW 229 American Express Co. v. Citizens State Bank , 194 NW 430 7. Conclusion : Do you have the original bill of particular/presentment ( negotiable instrument ) in your possession to enforce the instrument to seek payments of a debt? Can you prove that you did not discharge all debts by destroying the original bill of particular/presentment by way of securitization? Do you have the certificated security instrument issued by the United States to show proof of possession over the principal debtor for subrogation rights over all proceeds of the principal debtor.
8. If you can not provide proof of possession of the original bill of presentment to enforce the instrument to seek payments of debt according to UCC 3-301 or provide proof the original bill of presentment was not destroyed by way of securitization, I demand for this case to be discharged with prejudice immediately and all obligations are fully satisfied. I pray to be discharged with reasonable costs of my labor and service in this behalf sustained.
9. Fees for Services : See Fee Schedule Attached 1. Summons, Court Notices without Contract {$10000.00} 2. Responsive Communication {$250.00} a page= 4 pages {$1000.00} 3. Review and Research for responsive communications $ XXXX Total= {$11000.00} 1. You now have 9 days to fully answer and or rebut all claims that has been made within this affidavit and show proof of your possession of the original bill and or you did not destroy the bill by way of securitization. If you choose not to answer I will assume you have discharged all debts and fully settled this mutual account. Be fully aware your silence is accepted as consent and a Quo warranto will be filed for you ultra vires acts against the Public Interest if you choose to pursue this matter any further. I will be filing IRS FORMS F56, 709 United States Gift Tax, 1099A, 1099B, to Report Taxes of this particular matter.
I declare under penalty and perjury under the laws of the United States of America that the foregoing is true and correct. 28 USC XXXX Executor Office, XXXX XXXX XXXX XXXX XXXX Estate, non-citizen, National of the United States , Certificated Security Holder Power of Attorney in Fact
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| 05/06/2019 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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XX/XX/XXXX Hi XXXX, Thank you for writing. I understand your concern and want to make sure we have the escrow correct.
We do not collect for both taxes and insurance in your escrow.
Your taxes actually went down from {$420.00} to {$410.00} per year.
Your insurance increased from {$920.00} to {$990.00}.
The shortage is calculated based on how much you have in escrow and how much we need in escrow to keep paying out these bills for you. Right now you only have {$280.00} in escrow. If we do not collect the shortage, then in XXXX, you are projected to have a - {$290.00} balance. We never want to be in the negative, and always want to make sure we have enough funds to pay your bills.
If you are saying the insurance amount or tax amounts are wrong, please send adjusted bills to us so that we can update our files.
Remember, you can chat with us, view your account information, view your billing statements, and schedule one-time payments and automatic payments on your Rocket Mortgage account.
Enjoy your day!
XXXX XXXX Quicken Loans Client Relations Monday -Friday XXXX - XXXX EST Saturday XXXX - XXXX EST Chat with a Client Advocate : Click here Every client. Every time. No Exceptions. No Excuses.
TO XXXX XXXX Greetings My XXXX statement is incorrect. I will not be paying that money. I do not pay taxes. We had this same discussion last year. We all get the sent the same bill from XXXX XXXX Tax Collector. And I know I have a enough money in my escrow to cover my homeowners Insurance.. Because your take it out my mortgage every month.. its only 12 months in a year..
My homeowners insurance just went up in XXXX to XXXX.. so why Am I short this year ... .This is XXXX.. please recalculate Be Blessed Hi XXXX, Thank you for writing. I understand your concern and want to make sure we have the escrow correct.
We do not collect for both taxes and insurance in your escrow.
Your taxes actually went down from {$420.00} to {$410.00} per year.
Your insurance increased from {$920.00} to {$990.00}.
The shortage is calculated based on how much you have in escrow and how much we need in escrow to keep paying out these bills for you. Right now you only have {$280.00} in escrow. If we do not collect the shortage, then in XXXX, you are projected to have a - {$290.00} balance. We never want to be in the negative, and always want to make sure we have enough funds to pay your bills.
If you are saying the insurance amount or tax amounts are wrong, please send adjusted bills to us so that we can update our files.
Remember, you can chat with us, view your account information, view your billing statements, and schedule one-time payments and automatic payments on your Rocket Mortgage account.
Enjoy your day!
XXXX XXXX Quicken Loans Client Relations Monday -Friday XXXX - XXXX EST Saturday XXXX - XXXX EST Chat with a Client Advocate : Click here Every client. Every time. No Exceptions. No Excuses.
I am a XXXX XXXX Veteran and I do not pay property Taxes. We had this problem last year. And my homeowners insurance just went up in after XXXX XXXX.. but its not calculated that way. I did not say your collect taxes and insurance in my escrow. I said they are both incorrect.. So, please can you send this information to the right department. They should have my bills and extra paperwork work if needed On XXXX XXXX, XXXX, at XXXX XXXX, XXXX XXXX wrote : Hi XXXX, Thank you for writing. I understand your concern and want to make sure we have the escrow correct.
We do not collect for both taxes and insurance in your escrow.
Your taxes actually went down from {$420.00} to {$410.00} per year.
Your insurance increased from {$920.00} to {$990.00}.
The shortage is calculated based on how much you have in escrow and how much we need in escrow to keep paying out these bills for you. Right now you only have {$280.00} in escrow. If we do not collect the shortage, then in XXXX, you are projected to have a - {$290.00} balance. We never want to be in the negative, and always want to make sure we have enough funds to pay your bills.
If you are saying the insurance amount or tax amounts are wrong, please send adjusted bills to us so that we can update our files.
XX/XX/XXXX To XXXX XXXX Greetings My XXXX statement is incorrect. I will not be paying that money. I do not pay taxes. We had this same discussion last year. We all get the sent the same bill from XXXX XXXX Tax Collector. And I know I have a enough money in my escrow to cover my homeowners Insurance.. Because your take it out my mortgage every month.. its only 12 months in a year..
My homeowners insurance just went up in XXXX to XXXX.. so why Am I short this year ... .This is XXXX.. please recalculate Be Blessed Good afternoon XXXX.
XX/XX/XXXX XXXX XXXX Thank you for your email. I understand your concern regarding your escrow account. Based on the information that Quicken Loans obtained directly from your county last year, your are 100 % exempt from paying Ad Valorem taxes, but you still pay Non Ad Valorem taxes to the county. That amount is paid out of your escrow account. I do see that our senior research team has researched your tax amounts, and confirmed the tax amounts due after this information was confirmed, by your county, in XX/XX/XXXX.
The shortage in the account is caused by two things. Your insurance increase, and the remaining shortage from last year. The calculations are correct, based on the fact that you are still paying Non Ad Valorem taxes, your insurance increased, and there was a leftover shortage from last year XXXX XXXX XX/XX/XXXX Good morning XXXX : Thank you for writing. I apologize for any upset our emails may have caused you. To best assist with this situation, I have forwarded your email to our Senior Research Team. they should contact you back tomorrow, prior to XXXX XXXX EST via email at XXXX. You can chat with us by clicking the link in my signature below or email us at XXXX.
Remember, you can view your account information and schedule one-time and automatic payments on your Rocket Mortgage account.
Thank you, and have a wonderful day!
XXXX XXXX XXXX XXXX Hello XXXX, Thank you for reaching out to us. My name is XXXX XXXX, I am with the Quicken Loans Senior Research Team. What my team does is take a closer look into the concerns and answer any additional questions you may have. I will be your point of contact as we are resolving your concerns.
I apologize for the confusion this has caused. The shortage in the escrow account is due to the change in your insurance and your previous shortage. In XX/XX/XXXX, there was a shortage in the escrow account of {$530.00} that was spread over 60 months due to your loan modification. There have been roughly 12 payments made towards that shortage in the amount of {$8.00} each month. The remaining shortage from last year is {$430.00} plus the increase in your insurance caused the new shortage of {$520.00} ; we are now spreading this over 48 months as this is what is left of the previous 60 month spread.
I have confirmed that the shortage is accurate and there is no error with the current analysis. Your payment, effective XXXX, will be {$1100.00} with the shortage. If you choose to pay the shortage in full the payment will be {$1100.00}.
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| 10/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am having a problem with Rocket Mortgage Servicing.
There seems to be a reoccurring problem within the servicing of the mortgage hazard insurance at Quicken Loans/ Rocket Mortgage XXXX
In XXXX Rocket Mortgage failed to pay my insurance and I paid the policy on my Charge Card and was eventually reimbursed as Rocket finally paid the insurance company and they returned the money to me. I thought this was an unfortunate isolated mistake.
A year later in XX/XX/XXXX I received a letter from XXXX XXXX notifying me that my policy will be cancelled on XX/XX/XXXX if payment is not made. I called XXXX they informed me that the policy payment had not been made. I immediately got XXXX XXXX XXXX and Rocket Mortgage on the phone to work together to make sure this was addressed. At the end of these conversations, I was assured that Rocket knew where to send the money and that this would be paid. I never thought about this again until XX/XX/XXXX.
In XX/XX/XXXX rocket Mortgage completed an escrow analysis on my account providing me with a Refund and telling me my Mortgage payment was going up on XX/XX/XXXX. They highlighted three areas, Withdraw for XXXX XXXX in XX/XX/XXXX and two tax disbursements one in XX/XX/XXXX and One in XX/XX/XXXX. All indications appear the insurance was paid and the next due date is XX/XX/XXXX.
On XXXX XXXX, Rocket sent me a letter via the US Mail that informed me that my insurance had expired on XX/XX/XXXX. The letter explained that they were going to Lender place insurance at considerably higher price and less coverage than I might normally carry. I immediately called XXXX XXXX XXXX and told them I got a letter about the policy lapsing in XX/XX/XXXX. XXXX informed me that the policy had lapsed in XX/XX/XXXX and was cancelled XX/XX/XXXX. I was confused as I am the one that initiated the call between both the mortgage company and insurance company and thought this was resolved a year prior. I immediately started trying to get answers as my property was not insured for a year.
On Monday XX/XX/XXXX I called Rocket Mortgage and told them I had talked to XXXX and they informed me that the insurance had not been paid for XXXX that this issue is not about XXXX. I wanted an explanation since it is the responsibility of the mortgage insurance department to pay the bill when it is due. The funds are collected monthly from my mortgage payment to assure there is money to cover the bill when it is due. I explained I know how Lender placed insurance works and that I should not have to pay a higher amount because they failed to pay my insurance. I talked to several people at XXXX no one with any real concern that my property insurance was not paid, no urgency that my home had not been covered by insurance for one full year. The first people I spoke with were XXXX and XXXX. I requested in writing that they research this and tell me what had happened, I further told them I know they have insurance venders that can cover my home until this is resolved under a blanket policy, they have for situations such as this. Those policies protect the lender and would also protect me in case of damage, while they are researching this. The person I was speaking to on the phone informed me even if the insurance is higher, it was ok I had plenty of money in my escrow account. You can imagine my concern that they think it is ok for me to pay more. I briefly informed them that could, short my escrow at analysis and cause a payment increase.
After many calls and emails and no results I am reaching out to you for help, because the last conversation I had with Rocket was with the escalation Representative that was assigned to this case XXXX XXXX who repeatedly informed me during that call that I need to take some responsibility here since it is my job to make sure I am insured. It was Rockets responsibility to let me know that I was uninsured for 1 year and if something had happened, we all would be at a loss.
I was very angry and loud and told them I would be Filing a complaint with the CFPB. This was delayed because of family illness see below.
1. I immediately responded to the notice about a one-month lapse in insurance 2. I investigated and found it was a year 3. I obtained my own Policy because I found I was uninsured.
4. I worked with several people at XXXX and no one was able to provide and explanation 5. I have the support to provide to show the calls and emails I sent 6. I kept getting information from the Escalation Representative handling this but also the whole time from the insurance department informing me they are going to lender place 7. They sent a notice that they were setting up auto draft for biweekly payments 8. They sent me a bill for {$170.00} for the month of lapsed insurance 9. I requested a copy of the check where they paid the insurance only to find out they deposited that check into my escrow account and then refunded it to me.
On XX/XX/XXXX, the last conversation I had with XXXX my Husband suffered a massive XXXX XXXX and spent 27 days in the hospital much of that time on life support, and then when released from the hospital his rehabilitation took months. The whole-time correspondence kept coming about our mortgage, 1. XX/XX/XXXX second and final notice 2. XX/XX/XXXX You owe us a XXXX because your Mortgage check was short 3. XXXX We need Proof of insurance 4. XXXX Thanks you for the proof of insurance XXXX 5. XX/XX/XXXX New correspondence that I owe proof of insure from XX/XX/XXXX to XX/XX/XXXX 6. XX/XX/XXXX notice they cancelled the forced place insurance from XX/XX/XXXX 7. XX/XX/XXXX We have charged your escrow {$170.00} for a lapse in insurance from XX/XX/XXXX to XX/XX/XXXX 8. XX/XX/XXXX We have cancelled the lender placed insurance, but you owe us XXXX 9. XX/XX/XXXX We plan to lender place insurance from XX/XX/XXXX to XX/XX/XXXX XXXX. XX/XX/XXXX Notice we have cancelled the Lender placed insurance and you now owe us {$1700.00} and we will be charging your escrow 11. XX/XX/XXXX we have Lender placed a policy for the time period of XX/XX/XXXX to XX/XX/XXXX XXXX. XX/XX/XXXX Payment change notice beginning XX/XX/XXXX a payment decreases.
13. Your escrow payment is increasing. You have a shortage of {$2000.00} that is being spread over 12 months. Breaking Down The Numbers Current New Principal & Interest : {$1300.00} {$1300.00} Escrow Payment : {$310.00} {$330.00} Shortage : {$170.00} Monthly Payment : {$1600.00} {$1800.00} If you're enrolled in bill pay through your bank, please contact your bank to update your payment amount before your XX/XX/XXXX, payment.
I need someone to step in and answer for me where are the notices sent to me during the time, I had no insurance because I was never notified. I could have lost my home.
I took the initiative to call and get myself insurance once I knew no one was going to help me. Now everyone wants to cover that time where there was a lapse, I feel Rocket should cover this period or prove that during that time they tried to let me know I was not covered. My Husband and I have received so many notices from them all conflicting information and we have suffered a great deal of stress from all of this I can not get them to take any responsibility, so I am asking for your help.
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| 01/11/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I called the mortgage co to inform them that my Mom had passed and she told me that she had life XXXX on the mortgage and it would pay it off. They looked and come back and said yes she did and all I needed was to send them the death certificate and copy of my drives license and my appointment letter making me the Personal Representative for the Estate and once they got this info and the dept that handled that researched it and then it would only take 7 to 10 days to put the mortgage in my name!! The Deed and property taxes have been in my name! And I've been in probate for XX/XX/XXXX was 2 years now? They haven't helped me from that day in XXXX after they informed me my Mom had life XXXX on the mortgage? The only things they've done is filing two applications and 5 hard inquiries! And that hurt my credit by about 100 points! But I was told by an agent there that the score to get the mortgage transferred into my name was XXXX. And mine was XXXX! He said that he could talk his supervisor into waiving the one point? And this whole time they didn't mention the mortgage life insurance they told me she had that paid the mortgage off? They also tried a few times to draft the mortgage payment out of my Mom 's account and charged me a NSF of {$35.00} and late fee of {$16.00}! This was the XXXX of XXXX of XXXX and I had already paid it with my checking acct and over the phone for over 5 years? I took over my Mom 's accts cause she was not comfortable and asked me to? I called the mortgage co and was upset about the charges and the harm those charges could have on my already low credit rating? She gave me a number that she said I could call and they would remove it from my credit? Turned out the number was not a working number? They also did NOT once to inform me that there were resources to help me with my situation and I missed a lot of chances to get the help I needed but have been used up now? They also, told me I'm the beginning that they were Quicken and that Rocket was taking over their mortgages and I kept getting Quicken statements and also Rocket statements? Now, in XXXX an agent from Quicken calls to tell me I needed to catch up my escrow and about 3 payments I'd missed? I tried the whole time she was making ridiculous payments arrangements for me to catch up, but I was told by both mortgage companies that if I made my payments every month then no one could put me out of my home I grew up in over 50+ years and spent the last 10+ years as caregiver for dear Mama! And I qualified for homestead exemption and I was called by an agent from the government he said that was told to offer a way that I could start paying more on my principal by lowering my interest rates? And gave me a loan modification offer of paying {$620.00} a month for 3 months and after I made those 3 pymts that after that they'd give me lowered pymts of only XXXX at a XXXX XXXX interest rate for the rest of the life of my loan? And that same day the XXXX of XXXX I'd also gotten a default letter stating I was 3 months pymts behind and at risk foreclosure? And he told me to ignore that letter? I told him I couldn't and I didn't even know if he he and the authority to tell me to ignore it? And then he tells me if I don't take it I'll lose the offer? Then I explained that I'd just qualified for homestead and was told by the tax accessor that this would lower my mortgage payment by at least {$100.00} to {$150.00} a month and he didn't even acknowledge that and told me that I had to catch up the escrow shortage in 9 days or loss it? I informed him that I was not making a huge decision like that without thinking about it a little bit and getting advice from my Aunt? He gave me 9 days! I got off the phone scared to death? I can't lose my childhood home that was willed to me and that my parents worked so hard all of their lives to make for us? They are all gone now and the memories I have in this home is all I have left of my immediate family! And I saw this resource called forebearance! And thought this would help give me a chance to figure out what I was going to do? The forebearance lady said I had to be at least one month behind? I told her I wasn't but just got a default letter? She checked and said I wasn't behind and to qualify I had to be at least one month? I told her that the XXXX I'd be late for this month? She said she had to ask her supervisor and come back with approval and I've been on it for I 6 months and the end of XXXX was my last day! And I've received nothing but another default letter this time it says I'm about 3 months behind, so I guess that means 7 months with the previous one? Anyway, I've learned that Rocket/Quicken have already raised my mortgage to {$650.00}.! And didn't even inform me? And this is the payments I owe back with the late fees while in forebearance! And I was offered a loan modification from Quicken who is now informing me when I told them Rocket had already given me one, that Rocket isn't able to because they were the originator of the loan and that they only service the loan! And I told her that I'd call her back! I called the agent I'd been trusting all this time and he informed me that Quicken wouldn't be calling me offering a loan modification and the name I gave him did not work for the company? I've gotten 4 fraudulent loan modifications! And I've reached out to HUD and FHA? No responses and I'm so scared I'm going to lose my home when I was told that it was already paid off to begin with and now after making all of my payments and being told that they couldn't put the mortgage in my make until Probate was over? And my probate counselor says that then my Personal Representative appointment would be over and that I wouldn't have my appointment to fight for what's already mine? So, she extended my appointment another year! Help me please because my next payment for this month is due and will be late the XXXX! And I can't afford the new payment of {$650.00} and I was making the old payment of {$500.00} a month, and really could of had it so much more affordable and not burden as much if they'd of deducted the homestead exemption like I was told they should've and didn't? I'd be so excited to be able to keep up payments of only {$300.00} to {$350.00} a month and I would be able to do that with no fear with my XXXX income! They aren't showing the same information on my mortgage statement this month and wanting me to call them? But, I can't trust them? And they were suppose to not charge me late fees on forebearance and report my mortgage payments as current on my credit report to help get me the credit to get the home in my name, but instead they've done nothing but default and a bill for over {$5000.00}! And I don't have any more answers not that it'd help anyway? Cause they are blatantly trying to fraudulently take my home that is priceless to me! Thank you for your patience and my slow typing! Sincerely, XXXX XXXX XXXX
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| 08/16/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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Initial offer loan closing contained figuires that was not pointed out at closing and not noticed until the recent amortizstion sent to us through a response from XXXX through a complaint through CFPB. So, I beg that my case against us in XX/XX/XXXX for the initial closing issues that were dismissed due to XXXX and Quicken not clearing up the untruth of the loan and its misrepresentation of property description and values of assets at the XX/XX/XXXX hearing. I did agree to have Quicken Loans to send an attorney of their choosing and I said that we had our own homeowners insurance company. What I did not notice, or was not aware of st signing or pointed out to because of a very thick bounded contract loan ; asking to check on the property description, the attorney assured me that the two lots were not included, which apparently still was used to fraudulently keep us in litigation for over eight years. Quicken and all XXXX demanded, even with our property description recorded with the correct lots involved, were able to destroy us by demanding to court by a cover sheet on foreclosure papers that two adjacent lots were included on the loan. We had told XXXX XXXX, still an employee with Quicken, appraisal showed the other lots 7 and 8 that we had already told XXXX XXXX that we would not do the loan if they were going to include lots 7 and 8. The closing attorney assured us that the lots were not included. So, attorney XXXX XXXX mediation meeting XXXX showed a place on a page very hidden at the top of a center page that Attorney XXXX was sent to us to point out that the two lots were added on some description line hidden and apparently their attorney was not made aware of ; and the attorney did not recognize that Quicken had put our house on the lots as assets of over {$200000.00} and another property that we had on XXXX XXXX XXXX SC as the vacant acre as being over {$200000.00} as assets that was both ridiculously over their value especially the vacant lot. Apparently the fraudent figures were done to give us a loan that we apparently should not have even able to acquire this loan if the correct appraisal figuires and land values were not changed and manipulated and fixed to cover the extra lots if anything came up for the loan to be in Quickens favor figuring no one ( as it worked for eight years ) to not look at the contract to see that the assets and liabilities were manipulated with fraudulent amounts to make it look like we should have been able to afford the loan. Then the next matter is that Quicken, after complaining through CFPB has an employee to be honest after my attorney has fought with just trying to get the simple truth that lots 7 and 8 were not in the loan that XXXX demanded was on the loan on the XX/XX/XXXX foreclosure papers, all we needed was Quicken to correct the error, which should have taken a week at the most, instead also Quicken withheld the evidence and knowledge at the XX/XX/XXXX mediation meeting saying their representative couldnt make it, but there are conference calls and knowledge should have already been documented to be ready for the meeting and handled by a legal partner or at least in the next following weeks, to clear up the wrong doing. Instead it takes eight years to have someone with Quicken to tell the truth about the property. Now that the initial judge was not told the truth at the first hearing that the contract was not handled or filled out correctly but XXXX won that, by Quicken not admitting the truth when we needed it, not given an answer by XXXX of a payoff amount to SC Help to help us keep our loan, we have been sent through eight years of stress and all was because of shady procedures and we still after the truth is in writing, we cant get a house without a lender letter or an apartment which cost twice as much as a home would cost us through SC HELP. But our escrow on the amortization for property taxes per XXXX, I keep everything, so at least 4 property taxes, were listed as being paid by XXXX on the amortization that is a part of suing us for money that had taxes that are fraudently written down for taxes that we paid and have the stamped paid receipts of paying after the dates that XXXX made up that they paid those taxes. Also, XXXX had our loan and PMI and Homeowners and property taxes being taken out, but XXXX XXXX sent us a letter that the homeowners insurance had lapsed and I also have the check stub of the XXXX. Dollars we had to pitch out. So, being that there are found errors of amounts we have evidence of that has been added to a ridiculous amount of money that we are suppose to owe, our entire amortization of our loan has to be redone and shown proof of all fees and accountability of all charges, which means late charges would change due to errors and I would like to have our credit report foreclosure expunged of the XXXX XXXX XXXX short sale. Because of Quicken not clearing the matter up and being in litigation and being told to get ready to move because you are going to lose your home based on lies and non conforming to the governments buyout saving peoples homes. XX/XX/XXXX, agreement to help people save their homes, low pay and XXXX XXXX equaled no pay is due to our credit issues, husbands bills, high interest rates due to the withholding of critical evidence not once when legally asked, but twice legally specifically askef to answer the simple question of the two lots that XXXX was alleging that they owned ; and all judgements should be covered since this tied up our only assets of the land that had no loan, that could have been sold and our other land on XXXX since the mediation meeting upset us of XXXX in XX/XX/XXXX, told us they would unclaim the land, give us a XXXX dollars and take our house, had my husband not to be able to work and we had to lose an acre of land due to our credit report. Otherwise, we could have gotten money to tie us over until he was able to go back to work. We just want to have our home, have our credit restored by paying off the short sale in the judgement when my husband had XXXX, waiting on XXXX to work and then XXXX and then back to XXXX and XXXX didnt work so an ablation has worked so far. Now I have XXXX and not to be stressed. XXXX will have update soon before court in XX/XX/XXXX. 8 and 1/2 years of non called for stress and financial and physical, mental ; and time to not live normal and enjoy grand kids. You dont get those years back. One hospital bill XXXX. Sure we outway what a decent mortgage payment would and should have been with bad credit interest rate and medical bills and having to redo an entire room of black mold and had to rent until that was fixed. One car transmission went out. Etc.
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| 10/01/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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While actively negotiating with QUICKEN LOANS INC in regards to a defaulted refinancing account # XXXX XXXX, XXXX XXXX XXXX XXXX created a presentment on XX/XX/XXXX. In this presentment they referenced the QUICKEN LOANS INC account number and claimed that they were debt collectors and that they represented QUICKEN LOANS INC . They stated in that presentment that no attorney at XXXX, XXXX XXXX XXXX XXXX had personally reviewed the particular circumstances of the loan account. In that XX/XX/XXXX presentment they also state that the amount required to completely satisfy the defaulted loan account ( {$310000.00} as of XX/XX/XXXX ) may change and that they will inform the debtor before the " check '' is deposited for collection. XXXX, XXXX XXXX XXXX XXXX makes reference to which negotiable instruments are acceptable towards the complete satisfaction of the debt obligation yet they admit in their own presentment that no attorney has viewed the particulars of the loan. How can they make statements as to what negotiable instruments are acceptable for the complete satisfaction of the debt obligation if they have not examined the " particular circumstances '' of the loan account? This presentment was received by me the authorized representative on Saturday XX/XX/XXXX. I accepted the presentment, endorsed it and returned it to XXXX, XXXX XXXX XXXX XXXX towards the full satisfaction of the accounting through Notary Public on XX/XX/XXXX. This is only 5 days after the presentment was created. By XX/XX/XXXX XXXX, XXXX XXXX XXXX XXXX had already signed a complaint to file with XXXX XXXX. XXXX, XXXX XXXX XXXX XXXX then filed that complaint on XX/XX/XXXX. The response to their presentment that contained a negotiable instrument was successfully received on XX/XX/XXXX. This is 9 days from the date that the original presentment was created. XXXX, XXXX XXXX XXXX failed to give adequate time to receive a response to their presentment before commencing litigation. XXXX XXXX XXXX, XXXX had a signed complaint on XX/XX/XXXX and it was filed on XX/XX/XXXX even though as of XX/XX/XXXX no attorney had reviewed the " particular circumstances '' of the account. It is clear that XXXX, XXXX XXXX XXXX XXXX had no intention in reaching an amicable agreement in regards to this matter. A foreclosure action may be in the debt collector 's best interest as opposed to a resolution of the matter without litigation. Also, if a negotiable instrument is created in the name of the original creditor it is XXXX, XXXX XXXX XXXX XXXX 's duty and obligation to present that negotiable instrument to the original creditor that is QUICKEN LOANS INC since what is beneficial for QUICKEN LOANS INC may not be beneficial for XXXX XXXX XXXX XXXX XXXX and vice versa. The law also states that if a negotiable instrument is provided toward the full satisfaction of a debt and it is refused without Notice of Dishonor the debt obligation is discharged. After receiving the response to their presentment on XX/XX/XXXX XXXX, XXXX XXXX XXXX XXXX continued to pursue their foreclosure action though the XX/XX/XXXX correspondence did not dispute any of the facts in their presentment but yet sought to honor them. On XX/XX/XXXX a Notice of Non-response was sent to XXXX, XXXX XXXX XXXX XXXX along with a second negotiable instrument towards the complete satisfaction of the accounting outlined in their XX/XX/XXXX by the Notary Public as witness yet XXXX, XXXX XXXX XXXX XXXX failed to respond to the Notary Public 's second mailing. Since the Notary Public sent the second mailing by Priority mail without return receipt requested a second Notice of Non-Response was sent to XXXX, XXXX XXXX XXXX XXXX on XX/XX/XXXX to maintain good faith and to ensure that they received the second mailing with the negotiable instrument towards the complete satisfaction of the accounting outlined in their XX/XX/XXXX presentment. After receiving all three mailings witnessed by the United States Postal Service and/or their inability or unwillingness to respond in correspondence to the Notary Public, the Notary Public created a Certificate of Non-Response outlining XXXX, XXXX XXXX XXXX XXXX 's dishonor in not responding to any of the mailings. A Notice of Default was sent on XX/XX/XXXX and ten days after the receipt of that mailing a Confirmation letter was sent outlining that QUICKEN LOANS INC 's interest in the debtor in regards to the debt outlined had been terminated and recorded with XXXX COUNTY. XXXX, XXXX XXXX XXXX XXXX is a debt collection agency. If a negotiable instrument is given to them toward the full satisfaction of a debt obligation in the name of the original creditor they have an obligation not only to the original creditor to present them with that negotiable instrument but also to the debtor in that a good faith attempt is being made to completely satisfy the debt obligation but also to the public trust this is why the FAIR DEBT COLLECTIONS PRACTICES ACT governs the behavior of XXXX, XXXX XXXX XXXX XXXX. In the ordinary course of business, when good faith requires an answer, it is the duty of the party receiving a letter from another to answer within a reasonable time. Otherwise he is presumed to admit the propriety of the acts mentioned in the letter of his correspondent and to adopt them. This is public policy and is accepted by all when it comes to commercial transactions. XXXX, XXXX XXXX XXXX XXXX 's failure to respond to the correspondences sent to them witnessed by Notary Public who is a public official, the United States Postal Service as well as a high ranking government official constitutes a judgment in estoppel by law and the matter between the creditor and debtor is closed and fully satisfied. Good faith demands good faith and the entire process is outlined in the attached correspondences that have been authenticated with nearby XXXX County. The attached documents contain the applicable New York Laws but these laws are held by all states in regards to commerce. If a negotiable instrument is presented towards the full satisfaction of a debt obligation and the recipient does not provide a notice of dishonor the debt obligation is discharged. XXXX, XXXX XXXX XXXX XXXX never responded to the Notary Public with a Notice of Dishonor in regards to any of the negotiable instruments they received towards the full satisfaction of the debt obligation nor did they state that an adjustment is warranted in the accounting. This matter is considered settled and closed and the public registry reflects this. The respondents are attempting to collect on a debt that is already satisfied. This is a violation of the FAIR DEBT COLLECTIONS PRACTICES ACT.
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| 01/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XXXX XXXX and XXXX XXXX are the most deceitful/incompetent people I have ever worked with. Rocket should be ashamed that these individuals are representing their name.
In XX/XX/2021, I was considering Rocket and a competitor, I already had a purchase with Rocket and was looking to refi. Unfortunately, I received a significantly better deal with XXXX XXXX, thus I told XXXX, that unfortunately, I will need to cancel. XXXX told me to send him the info from XXXX XXXX and he could match. When I had done so, he went silent. I had to follow-up with him multiple times, only to be told that he could not match it. I completely get it, but why then tell me to send it and that you could, only to then say no. I cancelled the loan and proceeded with XXXX XXXX, whose rate was XXXX better AND were providing a lender credit. Rocket was being overly ambitious trying to pay off all my debt, which would have required an appraisal of XXXX. I knew that similar homes around me recently sold for XXXX and that XXXX was a stretch. I asked XXXX to cancel the loan because I do not think my house would appraise for XXXX and do not need to pay off all my debt.
About a week later, I was contacted by XXXX XXXX, who represented himself as a higher up that had the authority to do what it takes to save the loan. He too asked for the loan estimate from XXXX XXXX and approved a match of the rate and lender credit to try and save the loan. When XXXX sent me the loan estimate to consider in order to save the loan, I pointed out that he had the appraisal amount at XXXX, and XXXX XXXX was only requiring XXXX and to confirm that all I needed was for my appraisal to come in at XXXX for the cash out I was doing ( not paying off all my debt ). XXXX confirmed that he did not need to update the appraisal amount on the loan estimate and that the appraisal amount indeed only needed to be XXXX but if it came back higher, we could try to pay off more debt.
The appraisal was completed, however the charge was nearly double what an appraisal for XXXX XXXX costs. The results came back at XXXX so of course I was at ease and happy to have exceeds the requirement by XXXX. Little did I know, my loan was " suspended ''. I was contacted by XXXX, not XXXX or XXXX, who explained that the appraisal came in low and that I not only lost the lender credit but had an additional fee as well. This would result in me needing to rework the number and essentially take a higher loan amount to cover the costs since the lender credit was no longer being applied.
I immediately reached out to XXXX to inquire about this as it was not what we discussed, nor what he had previously confirmed. XXXX did not respond. After a few days, I still had not heard from XXXX, so I sent another email and got no response. I sent a third email asking for a managers name and contact information and that I think this is all weird and wasn't sitting well with me. XXXX sent me a number to client support. I explained that I would like to speak to someone about this situation and that I thought it was deceitful practices. XXXX then said that he hadnt seen my messages and only just received them and would follow-up.
XXXX admits, IN WRITING, that he ( his actual words via email ) did not believe that there would be a price adjustment whether you appraised at $ XXXX or $ XXXX... I was overlooking the " cash out '' loan paying off the debt and there is a XXXX point adjustment ( so you would lose the lender credit ) ''. Let me remind you that XXXX contacted me AFTER I had cancelled the cash-out Refi with XXXX in hopes of saving the loan and ONLY got me to continue by meeting the deal I was receiving from XXXX XXXX XXXX The reason I told him that I was cancelling was because XXXX XXXX had better rates/credits and that XXXX was trying to pay off all of my debt which required an appraisal of XXXX but I only needed to pay off one thing so the new appraisal requirement was only XXXX. This is a very important piece to have overlooked as it is the very reason, I cancelled the loan to begin with. I find it very strange that he " overlooked '' the cash out when the loan is a CASH OUT and that " there would be a price adjustment '' for the different in the appraisal amount which is why he did not update it on the loan estimate when he confirmed that I only needed XXXX.
To make matters worse, while on the phone with XXXX after learning my loan was suspended, XXXX told me that although I was missing out on the lender credit, If I closed after XXXX, my first payment would be XXXX instead of the planned XXXX, meaning I'd skip 2 payments. The second payment would be a wash for the lender credit, so I said sure, lets do that. Literally, on the same call, only XXXX seconds later, XXXX attempted to make the update in the system only to find that he was incorrect. That if my first payment would be pushed back to XXXX, I would then need to pay for that. This is no longer a " wash '' for losing the lender credit, so I said no.
At this point, I've now dealt with 3 incompetent individuals, 2 of which were also deceptive in their dealings with me. The only reason I continued with Rocket is because the money I'd lose for the appraisal and fees if I cancelled exceeded the money, I'd lose at XXXX XXXX.
After the loan had closed on XX/XX/2021, I was waiting on my check for the refunded escrow funds. I contacted Rocket to check the status and was told that it had been rolled into the payoff. I was told the entire time that Id receive these funds back since I was opening a new escrow account with the refi. The service rep said that she sees it on the payoff and that someone had to had gone over it with me. I assured her that no one had EVER mentioned this to me and in fact, I was unaware that they had also charged my account a fee for a payoff report that I didnt even know was needed ( given that my loan was already with Rocket ).
I have submitted at least 2 complaints via survey and have not heard anything from Rocket Mortgage. I have now lost the lender credit that they deceitfully used to save the loan only to take back in the end and now the escrow funds, which they used, unbeknownst to me, to cover some of the costs since I lost out on the credit.
Rocket Mortgage has provided the worst mortgage experience, were not only unfair, but deceptive and caused me financial burden when I was actually supposed to end up with left over funds. As a consumer, I have lost all confidence in this mortgage provider. I am telling all my friends, purchasing or refinancing, to stay away from Rocket and to instead go with another competitor.
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| 06/29/2023 |
Yes |
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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On or about XX/XX/, I made a payment to my mortgage company for the normal monthly mortgage of {$2000.00}. On XXXX XXXX XXXX ; we were notified by our bank of an insufficient funds notices for several items we had taken care of. Upon checking our bank account, we quickly confirmed the issue. Unbeknownst to us, our mortgage company had debited our account for {$2500.00} instead of the monthly amount we normally pay and had initiated online in the amount of {$2000.00}. Not only did they debit for the mortgage, but the payment included fees and charges. This larger payment caused our account to become overdrawn on multiple items presented to our financial institution. We spent the morning calling several companies that we had made payments to, trying to figure out how we would be made whole again and how we would get their payments ; but unsure how long it could take. Because we did not expect to pay this large mortgage payment, we attempted to research what had happened and what could be done to fix it. From my research and review of our online account, which showed the payment to be made of {$2000.00}, it appeared to be the result of a glitch in their mortgage system. We quickly reached out to Rocket Mortgage via Online chat. After chatting with the representative, and explaining the situation, we requested to have one of the charges reversed and was told that it was impossible to reverse any part of the mortgage amount, that this was not a practice within their company. Further, the online associate advised that we needed to speak to our financial institution ACH department to have the charges reversed. I asked the representative if I have the payment reversed if that would put us at risk of being late on our monthly mortgage and run the risk of a 30 day late notice, seeing that the XXXX of the month was only a day or two later. The Rocket mortgage online representative stated, that we would not be punished for reversing the charge, because they were noting the account and it was not of any fault of our own. I requested for the representative to submit a complaint on our behalf and to escalate it to a manager, because this was a major issue. Our bank account was in peril and we had to confirm everyone we made payments to, plus we did not have additional funds to make any further purchases of any kind. We reached out to our financial institution who advised us that they would do their best but could not guarantee anything. Our financial institution advised that when an issue like this happens, where a payment was processed due to a glitch or error, and not fraud, the best option is to reach out to the company where the error occurred and have them reverse on their end. They too advised that they could not reverse it but they would submit an inquiry on their end to be reviewed by escalation team. They then advised us to keep them posted. The next day I received a call from a Supervisor at Rocket Mortgage who had all the information regarding our issue. She advised that this is not something the company does and it may get denied to reverse payments of any kind and it would be very challenging to have this done seeing that it went against their practices. I advised that based on the research I had done, I believe it was a glitch in the system and requested someone from their IT team look into it, because I don't understand how the payment amount was altered. I also asked if she would at least try because we had a lot of responsibilities and it was causing an issue for us, at no fault of our own. She advised that if Rocket did agree to reverse the payment it could take up to 10 days for the payment to be reapplied. I advised her what the online representative had advised me to reach out to my financial institution for a refund. She advised that this was the best option. I told her that I had spoken to them and they were unable to help me. She further advised that she would submit the request and give me a call within 5 days to advise of the decision. While waiting to hear from Rocket Mortgage ; we heard from our financial institution who advised they were able to submit a reversal for the {$2500.00}, however, it would take some time for us to receive the funds. During this time, we had to endure a severe hardship because we had no additional funds we could access and had to get a short term loan to make up for the difference we lost ; not to mention the embarrassment of reaching out to the other companies attempting to explain what happened. I never heard from Rocket Mortgage regarding their decision. As we waited to receive the reversal of funds from our financial institution, the time came for us to make another mortgage payment. At this point during our waiting period, we had not yet received the funds, from our financial institution. When we finally received the funds, on XXXX XXXX XXXX we paid two months of payments, for XXXX and XXXX. We had to wait almost 30 days to make the mortgage payment for XXXX, so we made both payments for XXXX and XXXX in the amount of {$4100.00}. We didnt become aware of a potential issue until we submitted an application to refinance our mortgage with another company for some much needed home repairs and to take care of some bills. They advised that due to the 30 day late payment for XX/XX/2022 ; we would not be eligible to refinance and had to wait an additional year. We immediately contacted the Rocket Mortgage Supervisor we spoke to previously about the mortgage payment issue to alert her of the issue and to ask if she would be willing to change the reporting due to the circumstances surrounding our mortgage payment. She advised that she could not but she understood how this was impacting. We requested that she escalate it to her manager. When we finally heard from her manager, and advised about the circumstances we experienced, he also refused to update our credit report with a favorable reporting. We advised that it was unfair to report us 30 days late when we were waiting to receive our funds and the issue stemmed from a mistake caused by Rocket Mortgage ; who refused to correct their error. We further advised that we were required to make mandatory repairs to our home and other areas and we really needed the refinance to go through to allow us to take care of those requirements, otherwise we would be fined by our HOA. We also reminded the manager that the original online agent at Rocket Mortgage advised that we would not be reported 30 days late if we had the payment reversed. Thank you.
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| 04/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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COMPLAINT RE : ROCKET MORTGAGE/QUICKEN LOANS, XX/XX/2021 SUMMARY We are extremely dissatisfied with the way Rocket Mortgage/Quicken Loans ( RMQL ) processed our jumbo loan application. Time and again they came up with new requirements that they should have disclosed before taking our application. Each time we complied with their new requirement they would come up a few days later with another new one. The net result was that Rocket Mortgage required that our down payment grow from 20 % in multiple steps to 30 % of the purchase price. They surprised us with the last 5 % increase on the day before closing. Only because we had cash set aside for improvements were we able to close.
In follow-up calls and emails, RMQLs customer service personnel refused to make any correction in our case or to prevent future abuse of new applicants. While they attribute their poor behavior to errors they made, squeezing us for better terms may have made our loan more salable. A zero cost second mortgage would make us whole, but more importantly, RQML should be investigated for their jumbo loan practices and be required to make complete disclosure of all loan conditions and the methods of calculation at application time.
We would not recommend Rocket Mortgage or Quicken Loans as a source for any loan.
FAILURE TO DISCLOSE AND MOVING THE GOAL POSTS XXXX XXXX took the original data on XX/XX/2021 and on XX/XX/XXXX I confirmed my and my wifes intention to seek the loan he offered. He told me we were qualified for the 20 % down, 2.75 %, 30 year, fixed loan. He passed the application on to the processing team. He did not disclose any of the rules Rocket Mortgage/Quicken Loans uses to qualify income, assets, and liabilities for our jumbo loan. I learned later he misinterpreted the annual pension figure I gave him as a monthly number. This started a chain of looking for more and more income to support the loan.
XXXX XXXX took over as the next person in the processing chain. During this time we were responding to requests for documents ( over 80 at last count ) : assets to close and cover contingencies ; pension income, social security income, annuity income, and income from IRAs ; tax returns and permission to get tax return transcripts from the IRS. During this period he revealed that Underwriting would not consider income from RMDs. No one wanted to consider income from work or investments. No one explained why this was so except that these were Underwritings rules and they were different for jumbo loans than for conforming loans. The net result was that Rocket Mortgage/Quicken Loans on XX/XX/XXXX reduced the amount they would consider lending us from {$720000.00} to {$680000.00}. While I can appreciate that RMQL has to live with the requirements put upon it by the people to whom it sells these loans, I am dissatisfied with the way RMQL reveals in serial fashion each new requirement.
XXXX XXXX took over processing of the loan at this point, though she and XXXX worked together on several steps. By XX/XX/XXXX she explained we had to pay off two credit cards and show statements with zero balances. Given that we use these cards all the time and that she was asking for something to happen off the usual billing schedule I electronically transferred money to both accounts so they showed credit balances. But, this was not enough. On XX/XX/XXXX she finally disclosed that underwriting wanted us to close both those credit cards. In a letter I explained that this was a ridiculous requirement in that we paid these transactional cards off every month anyway, and if we had to close them, we would simply open up new cards. I asked at this point if I could speak directly with Underwriting so we could explore all solutions to this issue at once instead of a piecemeal back and forth approach given that we were only eight days away from closing. XXXX intervened and suggested reducing the loan amount might gain Underwritings approval. I suggested a {$5000.00} reduction. He came back with a {$13000.00} reduction to {$660000.00}. I told everyone that while I was disappointed with the way I was treated, we would accept the change. All of this should have been disclosed in detail up front and this should have been the last change.
Two days before closing XXXX made a special request of us. Could we go to the IRS website and get her copies of our last three years tax returns transcripts? This was in spite of us previously having twice given Rocket Mortgage permission to obtain those transcripts directly from the IRS and our submission of our paper copies of those returns. We complied with this third request.
XXXX XXXX was sent in the day before closing to extract another {$50000.00} for the down payment. I was out of town and did not get the message until noon. He provided no explanation as to how this number was arrived at nor the data upon which it was based. He did NOT promise that there would not be another change in the 18 hours remaining before closing. Had we known this earlier we would have been able to sell other assets and not scramble to come up with cash on a days notice. At this point if it were a refinance rather than a purchase, I would have walked away from the deal. Moving the goal posts this close to closing borders on extortion.
XXXX XXXX was assigned the closing process. Her one-day involvement with me was limited to making sure RMQL had our titling and mailing address correct. She did an acceptable job. My closing attorney may have a different opinion, but he might have been served by a different person.
On Monday after closing I called the customer service department of RMQL and was assigned to XXXX XXXX, Customer Service Representative. She admitted my wife and I had been treated badly. She was sympathetic but ineffective in obtaining any meaningful redress of my complaint.
XXXX XXXX, Lead Resolution Advocate, took over with this egregious case. She explained some of the obscure and seemingly arbitrary methods RMQL used to calculate the Debt-to-Income ( DTI ) ratio. She also contradicted XXXX XXXX statement that it was necessary to pay off and close credit cards. Over a couple phone calls and emails she presented a case for three separate miscalculations of our DTI ratio during the processing of our loan. She did not apologize for any of these errors. Lead Resolution Advocate stated she was unable to do anything to more to address our situation.
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| 06/01/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Quicken Loans - Inconsistent Underwriting Practices Tied to FHA Loans A complaint is being submitted to challenge Quicken Loans/Rocket Mortgage FHA underwriting practices. Quicken Loans failed to notify us and our realtor in a timely manner of their mandatory requirement to validate remaining balances tied to a tax payment agreement. As a result, we stand to lose our Earnest Money deposit. The requirement to validate payment agreement balances is an additional requirement that Quicken Loans has imposed above and beyond FHA HUD underwriting standards. Current balance data is something that can generally only be obtained via a tax transcript from the IRS and per standard industry practice, it is the responsibility of the mortgage originator to obtain this data. However, Quicken Loans has failed to independently secure or validate this IRS data, and is instead holding us as the applicants responsible for their failure.
During the course of our mortgage application process, we submitted all documentation as required by applicants to fulfill FHA mortgage requirements.
However, Quicken Loans has has requested additional information tied to a re-occurring monthly payment and line item found by underwriters through electronic access to our bank account. Requests for this data go above and beyond the standard FHA Income Requirements used to assess credit risk and ATR as documented in Reg Z and FHA HUD underwriting requirements.
Initially we were told that Quicken loans would secure all required data from the IRS and validate the info similar to all of the other wage income documents. We completed an IRS Transcript form 4506-T and submitted it with the loan application. Next we were informed that due to IRS COVID-19 closures, we as loan applicants were now responsible for obtaining the data, and would need provide evidence of our payment agreement and current balance through tax transcripts.
Early in the loan process, we informed Quicken Loans on numerous occasions that the IRS was also closed to consumers due to the COVID-19 crisis and that additional transcripts were not available to us online. We suggested that the usual requirements for banks and mortgage lenders is to verify customer info through 3rd party IRS options ( to avoid non-repudiation ). Multiple folks at Quicken Loans acknowledged that they were aware of the IRS closure, but refused any other options or documentation to move forward.
As late as XX/XX/2020, loans officers refused to further dimension how or why tax payment agreements are factored into credit risk and ATR ( ability to repay ) rationale and threatened to close our file because the tax payment agreement details were not received and stated that they could not continue and suggested that our file be closed which in turn DELETES all data and statuses on customer files ( from their system ) as confirmed on XX/XX/2020. No one was willing to send us ( email or mail ) written info on the overall origination status or historical approval statuses for cleared underwriting requirements.
As of now .... the only remaining requirement was proof of the remaining balance tied to our tax payment agreement.
Not only did Quicken Loans not deliver any closing documents or communicate options within the required three days prior closing ( as agreed by the seller, lawyer and realtors ), they jeopardized our ability to receive a refund of our earnest money and have caused a lot of stress and sleepless nights during the entire month of XXXX due to the impossible tax documentation standards during a time when the IRS was closed.
The seller, lawyer, and realtors were never told of the delay and why Quicken loans could not finally approve our loan based on other income factors.
As a buyer, Quicken Loans actions to date feel unethical, invasive, prejudicial and can not be substantiated based on comments and feedback from numerous people at the IRS, HUD, and our realtor. Information found in Reg Z, HUD, and through the CPFB, clearly indicates the bias and thematic risk surrounding Quicken Loans loan origination process. Moreover, Quicken Loans was keenly aware that the IRS was closed as of mid XXXX and would not be providing transcript data and they chose not to acknowledge the constraints early in the process and help avoid financial losses to buyers when deals fall through after the close of contract dates.
Even with the help of an IRS agent we had IRS leave a voice message for our loan manager including the agents name, customer service ID, our current tax balance remaining on the payment agreement ; reoccurring installment payment amount, and a final note that Quicken Loans can call the IRS directly to validate any details.
As of XX/XX/2020, we are in fear of being unfairly disqualified, losing thousands of dollars in Earnest Money, losing our locked interest rates, inspection and realtor costs, most importantly losing a house that was hard to find in a competitive real estate market.
Loan Originators should be able to secure any and all information directly from the IRS through 3rd part access and avoid known financial service and info security risks related to non-repudiation. From a XXXX, XXXX, and privacy standpoint, there appear to be a lot of risks related to how customer information is managed and shared. Forcing customers to provide proof of balances that are only related to line items pulled during electronic access to bank accounts information creates additional bias and scrutiny around customer credit risk ( ATR ). All tax info should require lenders to validate information directly with the IRS. Tax agreements and payments should not be considered if there is not a tax lien or garnishment. In both cases, Loan originators should not hold applicants account to secure documents from the IRS and then upload or mail copies. The IRS has indicated that there is a lot of fraud and ID theft related to tax transcript info. Reg Z and HUD should stipulate the appropriate weight around any associated credit risk that lenders desire to factor in to underwriting requirements. My loan approve has been held hostage by IRS document that Quicken Loans knew was not easily available since XX/XX/2020. Still hoping to close on my new house. OCC should take a close look at this. Loss of my new house at this point would be devastating.
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| 08/31/2023 |
Yes |
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- Closing on a mortgage
- Delays with the closing process
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Web |
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Dear Sir or Madam : XXXX XXXX, my mortgage banker / loan officer, along with Rocket Mortgage knowingly, willfully and deliberately sabotaged the loan that I applied for by negligently and constantly making false representations to induce me into proceeding with the loan process that lasted for five months.
In XX/XX/, I applied for a loan with Rocket Mortgage to purchase the home that I currently live in and received a preapproval for up to {$70000.00}. I was referred by XXXX XXXX to their credit team and got XXXX XXXX, in which I spoke with on XX/XX/, who advised me that all I needed to do was clear a XXXX credit card balance to {$0.00} to proceed with the loan process and I did. On XX/XX/, I signed the Notice of Intent to Proceed along with the Loan application, received my initial Loan Estimate and began what I thought was the journey to owning my new home.
I started receiving phone calls and emails from XXXX to submit required documents to the portal as well as to read and sign documents from Rocket Mortgage. I never received anything else regarding the loan until XX/XX/XXXX when I received a completely different Loan Estimate. Over the next couple of months, I started receiving multiple Loan Estimates for FHA and Conventional with different variations and multiple closing dates. I was also advised that I had to deposit funds to my funding account and that the funds had to sit in account for at least 30 days so that the funds could be sourced, and this required a couple more months. As I was emailing and texting with XXXX, he was calling and texting me from different numbers, about the process and status on the loan. When I spoke my concern to XXXX, he assured me that everything was good and that we were on track, yet I did not sign the actual loan agreement until XX/XX/. Then on XX/XX/, XXXX called me and said I needed to go into the portal and sign the Deposit Agreement as a good faith deposit, however, he did not take the payment from the payment method until XX/XX/. He said he wanted to make sure my loan status had changed from preapproval to approved before he drafted the money because it was for the Appraisal, and I would not get the {$500.00} back.
Now, the ball was rolling at least what we thought, and on XX/XX/, all the disclosures, Purchase Agreement Addendums and Contract for Sale and Purchase were being signed by myself and the sellers. I received the Appraisal for the property on XX/XX/. I heard nothing from XXXX for about two weeks, then he called and said everything was a go for the closing date scheduled XX/XX/, and the last thing you need to submit is your declaration for your insurance. I advised that I had received several quotes that were extremely high but that I was waiting on a quote from the insurance company that the seller was currently using. The insurance company sent me a quote on XX/XX/, that according to XXXX was too high and would cause my debt-to-income ratio to go up and requested that the agent try to get it lower because it was putting me in a {$300.00} deficit. I called the agent, and he was able to lower the policy, however XXXX stated it was still too high. I spoke again with the insurance agent on XX/XX/, and was advised that he will rework the policy and get back to me. Then XXXX called me and I explained that I was waiting for the new quote and asked him not to submit the insurance policy until I heard back from the agent, and he agreed. Then he asked if my mother would let me use her Social Security income because that would balance out the debt-to-income ratio and I would not need to ask the insurance company to lower the policy anymore. I emailed XXXX my mothers contact information and Social Security statement, and he called her within a few minutes to confirm and get permission to use her information. She agreed.
I never heard anything else from XXXX to this date. On XX/XX/, I went to sign into my account portal and received the message as follows : For over 38 years we have been helping Americans with their home loan financing. Unfortunately, sometimes we can not help folks with the financing they need.
Remember, the mortgage market is always changing, just like your unique situation. If there is anything we can do to help you in the future, please let us know.
For 5 months, while I questioned XXXX regarding the process, he continually led me on. In which, looking back now, his interest did seem to heighten only when I expressed a concern with you changing my loan types back and forth from FHA and Conventional, sighting it was to get me the best mortgage. I told him initially, how important it was for me to purchase this home for my parent and because the landlord had graciously offered me the home at a great purchase price and yet, he used and took my vulnerability and willingness to do whatever it took to provide my elderly parent a permanent home. I also made XXXX aware that losing this loan could put my family in danger of becoming homeless. The seller has now stated that since the financing of the home has fallen through, he will not sell unless it is a cash offer.
While XXXX and Rocket Mortgage knew there were potential hiccups from the beginning, he maliciously ensured me that everything was good. What made me really know for certain that he was being deceptive, although I was feeling a little leery early on about the process and time frame, was when he called me on XX/XX/XXXX, and told me to put my mother on the loan to balance out a {$300.00} deficit pertaining to my debt-to income ratio. From our conversation, he knew I was apprehensive because I applied for the loan and was approved without using my mothers income initially and never did he once mention of a deficit prior to. XXXX waited until approximately 16 days before closing, submitted an insurance quote to the underwriters after we talked about where my debt-to-income ratio would be with the quote, and submitted it anyway for the loan to be declined.
The million-dollar question is, why did Rocket Mortgage let me, and the sellers, get so far in the process with the appraisal, signing off on the disclosures and purchase agreement addendum??? This was a deceptive practice on behalf of XXXX and Rocket Mortgage, and both failed to operate in good faith.
Respectfully XXXX XXXX XXXX : Rocket Mortgage XXXX
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| 03/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am working on a refinance with Rocket Mortgage. An appraisal was completed by a vendor they have used multiple times. The value came back less than expected based upon recent sales in my neighborhood and competing neighborhoods within a XXXX XXXX mile radius.
These are the initial comparables that I provided as my dispute : XXXX XXXX XXXX ( XXXX miles ) SOLD : XX/XX/XXXX {$360000.00} XXXX Square Feet ( XXXX square feet ) Lot Size : XXXX square feet ( XXXX square feet ) Adjustments per Appraiser for lot size : + {$1100.00} ( at an estimated {$1.00} per square foot and adjustment for square footage XXXX square feet ( at an estimated {$55.00} per square foot.
ADJUSTED VALUE : {$350000.00} Per Appraiser calculations, this comp would carry the most weight at 38 % weight for being the closest to our gross living area or {$130000.00}. Add the 36 % for comp 2 of {$130000.00} and 26 % for comp 3 of {$91000.00}. Based on these figures our Comparison Value would be {$360000.00}. If all comps were weighed the same, then our value per the Comparison Value would be {$360000.00}.
XXXX XXXX XXXX ( XXXX miles ) SOLD : XX/XX/XXXX {$350000.00} XXXX Square Feet ( XXXX square feet ) Lot Size : XXXX square feet ( XXXX square feet ) Adjustments per Appraiser for lot size : + {$2400.00} ( at an estimated {$1.00} per square foot ADJUSTED VALUE : {$350000.00} Per Appraiser calculations, this comp would carry the most weight at 38 % weight or {$130000.00}. Add the 36 % for comp 2 of {$130000.00} and 26 % for comp 3 of {$91000.00}. Based on these figures our Comparison Value would be {$360000.00}.
The response from the appraiser was that he agreed with the XXXX XXXX comparable, but refused to adjust our value accordingly to the better comparable. He refused to utilize the XXXX XXXX XXXX even though it was literally around the corner from the comparable he used ( exact same floor plan, condition and square footage ) as he stated it was just outside a half mile radius.
This was my response to Rocket Mortgage : I have reviewed the appraisal update posted online as well as the additional comments made by the appraiser. Please see my concerns below.
1. The appraiser accepted the better comparable of XXXX XXXX XXXX, but only added it as Comparable Number 6 without adjusting the value. As he agreed that this comparable should have been used, he should have replaced Comparable Number 1 and adjusted the value for our home.
2. The appraiser rejected the better comparable at XXXX XXXX XXXX because it was more the XXXX miles away from our home. Using the XXXX radius from our home provided the appraiser exactly 4 comparable sales in the past 90 days, this does not allow for an accurate view of the current market. This is a direct contradiction with the Appraisers Certification # 4 that states the appraiser has adequate comparable market data to develop a reliable sales comparison.
a. In fact, FNMA appraisal guidelines do not have a specific radius for obtaining current comparable sales, but advises appraisers to first look in the neighborhood of the subject property ( i.e. Comparables 2 & 3 ) and then expand that search to find the best available comparables in competing neighborhoods. The XXXX XXXX XXXX is in the same competing neighborhood as the XXXX property.
b. Please see FNMA guidelines : XXXX XXXX XXXX XXXX XXXX does allow for the use of comparable sales that are located in competing neighborhoods, as these may simply be the best comparables available and the most appropriate for the appraisers analysis. If this situation arises, the appraiser must not expand the neighborhood boundaries just to encompass the comparables selected. The appraiser expanded the neighborhood boundaries to just encompass the XXXX comparable.
i. It is apparent that the appraiser restricted the comparable radius location to lower the value of our property and did not fully review or adjust our value when provided with two separate better comparables.
3. It is questionable that on XX/XX/XXXX the XXXX property was listed for only {$320000.00} and 7 days later on XX/XX/XXXX the Generations property was listed on the market for {$340000.00}, a difference of more than {$29000.00} for the same property layout. Both properties sold in the same month for above the asking price. This data should have concerned the appraiser and he should have not used the lower comp as it is not the normal sales price in the area.
4. The active sales the appraiser used were outside his XXXX radius because of the shortage of available properties within that limited radius. This is very reflective of our neighborhood, as our direct neighborhood is very small ( consisting of less than XXXX homes ), surrounded by a park, a large nature preserve and then commercial property before reaching competing neighborhoods. Therefore to gain adequate market data, both active and completed sales should be reviewed with a more expanded radius.
I dont know why the appraiser disparately treated the approach of our appraisal, it appears that he is actively redlining my neighborhood to appear less valuable in an approach to cause less favorable mortgage and equity terms as our neighborhood mostly consists of mixed and minority families.
Rocket Mortgage appropriately escalated this and went back to vendor with the additional concerns, along with 3 more recent comparables that I provided of : XXXX XXXX XXXX XXXX ( XXXX mile away ) SOLD : XX/XX/XXXX {$370000.00} XXXX Square Feet ( XXXX square feet ) XXXX XXXX XXXX XXXX ( XXXX mile away ) SOLD : XX/XX/XXXX {$360000.00} XXXX Square Feet ( XXXX square feet ) XXXX XXXX XXXX XXXX ( XXXX mile away ) SOLD : XX/XX/XXXX {$350000.00} XXXX Square Feet ( XXXX square feet ) The Vendor 's opinion was that the appraiser was within his rights to provide the value he gave and the keep the very confined radius.
I thanked Rocket Mortgage for their attempts, I understand that their hands are tied by the vendor they are working with. However, I do believe this vendor is not working within parameters or ethics, law nor regulation and would like a thorough review of their business practices. The Appraisal company 's name was XXXX XXXX Appraisals, it appears the company has exactly 2 employees and was established in XX/XX/XXXX.
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| 06/17/2019 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I recently refinanced for a lower interest rate and now have a VA Loan with Quicken ( Rocket Mortgage ). The interest rate is 3.75 % APR. I have signed up for bi-weekly payments. After a few months of making bi-weekly payments I noticed the first payment each month was being held and not applied until the second payment was made. I contacted Quicken and asked them to start applying the payments as they were made. Quicken responded by saying they hold my first payment each month and don't give me credit until the second payment is made, but that my only advantage to making bi-weekly payments was the ability to make one extra payment per year. Quicken is reaping the benefits of early fund payments throughout the year, which should result in a reduced principal to me and less overall interest paid. Instead they are pocketing these extra funds. I am a XXXX-veteran and this is a VA loan. Are there any protections for me here and can this be forwarded to the VA for review of how Quicken handles all VA loans?
I am pasting the conversation thread below with personal information removed.
... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ...
Thank you for contacting us. I do apologize for any concern with the bi-weekly autopay! Whenever a partial payment is made on a monthly mortgage payment, it is placed in a suspense account until the remaining balance is received for that month. In this case, when the second half of the XXXX payment drafts on XX/XX/XXXX it will combine with the funds currently in suspense and be applied towards the month of XXXX.
The bi-weekly auto pay saves you interest on the life of your loan because you pay more on the principal every year. Although we hold the first half of the payment and post the funds once the full amount is received, there is an additional half payment twice a year. These two extra half payments per year are directly applied towards the principal balance.
In other words, the bi-weekly auto pay allows you to pay 13 payments per year rather than 12 payments, and the 13th payment is all applied towards your principal balance. Extra principal payments reduce the length of your loan, thus saves you interest overall.
If in the future you have any questions or concerns about your loan, please feel free to contact the Client Relations Team as we are always happy to assist. I hope you enjoy the rest of your day!
Remember, you can chat with us, view your account information, set up paperless billing, and schedule one-time and automatic payments on your Rocket Mortgage account.
Sincerely, Quicken Loans Client Relations Monday -Friday XXXX - XXXX EST Saturday XXXX - XXXX EST Chat with a Client Advocate : Click here Every client. Every time. No Exceptions. No Excuses.
1 ) I contacted customer service in XXXX and asked for this loan to be put on biweekly payments. I see my payments are scheduled biweekly but they are still being applied monthly. I specifically asked for this to take advantage of the early payment benefits from biweekly payments. Please adjust immediately.
XXXX XXXX ( 19 minutes ago ) to Quicken , So you're telling me that Quicken holds XXXX half payments and has the use of those funds all year long without giving me credit for the reduced days of principal each month? That adds up to quite a large amount over the life of the loan and does not offer the full benefits most institutions give for bi-weekly payments. I'm going to check with the VA on their stance for this practice and ask them to review how Quicken treats VA loans across the board. However, I will give you a high rating on your performance as your response was prompt and you seem knowledgeable and presented the information concisely.
Regards, On Mon, XX/XX/2019 at XXXX XXXX Quicken Loans XXXX wrote : Good morning, Mr. Thank you for contacting us. I do apologize for any concern with the bi-weekly autopay! Whenever a partial payment is made on a monthly mortgage payment, it is placed in a suspense account until the remaining balance is received for that month. In this case, when the second half of the XXXX payment drafts on XX/XX/XXXX it will combine with the funds currently in suspense and be applied towards the month of XXXX.
The bi-weekly auto pay saves you interest on the life of your loan because you pay more on the principal every year. Although we hold the first half of the payment and post the funds once the full amount is received, there is an additional half payment twice a year. These two extra half payments per year are directly applied towards the principal balance.
In other words, the bi-weekly auto pay allows you to pay 13 payments per year rather than 12 payments, and the 13th payment is all applied towards your principal balance. Extra principal payments reduce the length of your loan, thus saves you interest overall.
If in the future you have any questions or concerns about your loan, please feel free to contact the Client Relations Team as we are always happy to assist. I hope you enjoy the rest of your day!
Remember, you can chat with us, view your account information, set up paperless billing, and schedule one-time and automatic payments on your Rocket Mortgage account.
Sincerely, Quicken Loans Client Relations Monday -Friday XXXX - XXXX EST Saturday XXXX - XXXX EST Chat with a Client Advocate : Click here Every client. Every time. No Exceptions. No Excuses.
************************************************************************* 1 ) I contacted customer service in XXXX and asked for this loan to be put on biweekly payments. I see my payments are scheduled biweekly but they are still being applied monthly. I specifically asked for this to take advantage of the early payment benefits from biweekly payments. Please adjust immediately.
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| 09/13/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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In XXXX of XXXX, pretty early in the Covid-19 Pandemic, we were offered to enter into a mortgage forbearance by our then lender, Quicken Loans. Not knowing when our financial situation would stabilize, I accepted the idea and applied for the forbearance. After a few months, after following every single requirement by Quicken Loans ( monthly check ins and updates via the Rocket Mortgage website customer portal and several emails and phone conversations as well ) and our financial situation stabilized, I applied for a mortgage modification to end the forbearance and bring our loan up to date. We accepted the terms and began to make the scheduled " trial period '' ( three months of payments based on the new, modified amount. ) After completing the trial period we continued to make the mortgage payment, not knowing that the modification was basically just like a refinance situation where we were required to meet with a notary public from a title company and certify that the loan modification was indeed how we planned on moving forward. This is where things got strange and there's a dispute between us ( customer, home owner, mortgagee ) and Quicken Loans ( lender, mortgage holder. ) We assumed everything was copacetic and continued to make our new scheduled payment. We were also contacted in the beginning of XX/XX/XXXX by a loan officer from Quicken who reviewed our account and told me that because we were in a loan modification trial period we couldn't refinance until XXXX and he'd be in touch with us then. Now we go to XX/XX/XXXX, when we were contacted by the Quicken Loans collections department using words like delinquent and foreclosure. I immediately explained our situation and asked to speak to a supervisor or manager who might understand the situation and potentially have the authority to correct any mistakes and make things right. I wish that was the end of the story, but no, after several weeks of stressful phone calls ( 15 phone calls speaking to 18 different people before I actually spoke to a 'manager ' ) and speaking to many different people in many different departments trying to decipher what had happened and how we got to where we were. We, as the homeowner/customer had made every single payment other than the payments that were deferred by the forbearance and we were being treated like we had defaulted on our mortgage and were six to eight months behind on our mortgage. Apparently, we had 'slipped through the cracks ' and they had hired a title company on XXXX XXXX we live on XXXX XXXX a different island separated by a 90 mile ocean channel ) and they apparently contacted us via a phone call and we declined to complete the paperwork and didn't care to continue with our loan modification ( this never happened, nobody ever contacted us, via phone, email, customer portal or otherwise. ) Things get even stranger here, apparently Quicken Loans decided to put us back into the original forbearance plan ( without our permission or any notification ) and decided to take the six mortgage payments I'd made and place them in a 'suspense account ' and use that to pay down our original mortgage based on the forbearance plan, again with no permission or communication with us that they were doing this. After several weeks of frustrating attempts to actually speak to someone who could explain to me what had happened and why, I finally contacted our VA advocate and get her involved. After several more weeks and her also trying to get a hold of someone at Quicken Loans that could actually help and explain what was happening I finally heard back from XXXX in the executive department. He's the one who actually lied to me and told me that we'd been contacted by the title company and declined to complete the paperwork and that we were not interested in continuing with our loan modification ( I tried to explain to him that this was nonsense, we never were contacted and that the title company was on XXXX which couldn't even get to us at that time due to Covid-19 related travel restrictions ) He just wanted to argue with me and place the blame squarely on us. I only found out the details of what had really happened by speaking to one of the many lower tiered employees, one of which explained that they were having trouble with the title company they dealt with in Hawaii with many customers 'slipping through the cracks '. I still wanted to give Quicken Loans a chance to earn my business as we had already refinanced with them twice and were loyal customers for nine years. This is where things go even worse ( if that's actually possible ) I was told I COULD NOT refinance with them or another company until our loan was up to date. Now, keep in mind, we have NEVER missed a payment besides the three we chose to miss in the forbearance program and they were deceiving me by telling me that I could not refinance. Because of their terrible customer service and us 'slipping through the cracks ' with the loan modification and title company, I decided that the best course of action was to move on and pursue a refinance with another mortgage company. Due to the complications from our situation with Quicken Loans, this took a few months to complete, my final portion of the complaint is regarding our payoff amount and a seemingly illegal and criminal adjustment of our final pay off to Quicken in which they decided to arbitrarily add approximately {$9000.00} of interest onto our loan by calculating interest starting on XX/XX/XXXX of XXXX through XX/XX/XXXX of XXXX ( XX/XX/XXXX was ironically when I started my 'trial period ' of our loan modification and subsequently the date they later decided to throw us back into a forbearance, again without our permission or knowledge. ) *the initial pay off document that expired XX/XX/XXXX did not have this additional {$9000.00} of interest. I would very much appreciate some assistance with getting some straight answers and see how this terrible experience and seemingly criminal practices are justified by Quicken Loans.
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| 06/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Loan originated with XXXX, transferred to XXXX, and to Quicken on XX/XX/XXXX Last printed statement received statement date XX/XX/XXXX. Statements resumed on XX/XX/XXXX.
I am writing this letter to dispute {$710.00} in late fees charged by Quicken. Below is the summary of events and what I have done to reconcile with Quicken but to no avail.
My husband, XXXX XXXX XXXX filed Chapter XXXX bankruptcy in XXXX as a result of a shuttered company of which he was part owner. However, I did not need to declare. After he declared, our monthly bill from Quicken ceased as did any ability to access the account online and I continued to pay monthly. In XXXX of XXXX, my husband was in a XXXX hospital having the first of several medical procedures. From then on, his health significantly declined and he subsequently passed away in XXXX of XXXX. Following his death, I was in a state of shock and overwhelmed with grief.
I subsequently began receiving refinance solicitations from Quicken, and, in late XX/XX/XXXX, I began discussions with XXXX XXXX. It was during these discussions that I asked to have statements sent to me. On XX/XX/XXXX, I was referred to XXXX XXXX, Account Resolution Specialist, who emailed me stating that statements were not being mailed because the loan had not been reaffirmed after the bankruptcy. At this point I contacted XXXX XXXX ( XXXX bankruptcy attorney ), who informed me that I did not need to reaffirm the loan since I had never declared bankruptcy. ( XXXX also informed me that he had tried to contact Quicken several times prior to XXXX passing to reaffirm on XXXX behalf but never received a response from Quicken. Ironically, this entire situation likely would have been avoided if Quicken had responded to these reaffirmation requests ). I responded to XXXX and never heard anything further from her. I then received a link to view my mortgage online through Rocket Mortgage. The only document available at that time was the XXXX tax statement, which I printed. All statements have since become available on line.
I finally received my first statement in XX/XX/XXXX, which stated I owed {$2100.00}. I made my regular monthly payment of {$1400.00} and called regarding my account when I returned from vacation in XXXX. It was during this discussion that I was informed I had missed a payment in XXXX of XXXX ( when my husband was in the hospital ). Subsequently my account accrued {$710.00} in late fees over the course of several months. I was never informed of the missed XXXX payment, never received any calls or monthly statements, and did not have online access to my account prior to my refinance discussions with XXXX XXXX. As a result, I proceeded to pay my regular monthly payment over the course of the past year in accordance with my normal repayment schedule with no ability to learn that I had inadvertently missed a payment and accrued late fees. What if Quicken had not solicited me for refinance? Would they still be charging me late fees each month without my knowledge and not sending statements or allowing access to my account? Additionally, I requested statements and access to information regarding my account in XXXX and it took two months for XXXX to finally send me a statement ( XXXX ), all the while, late fees were accruing on my account without my knowledge.
On XX/XX/XXXX, I talked with XXXX XXXX, Servicing Resolution Specialist, who informed me that the missed payment in XXXX of XXXX began the series of late payments which were accruing monthly. She waived the current late fee but said she could not waive the others and {$710.00} would remain on my mortgage until paid. Through tedious effort on the Rocket Mortgage site, I was finally able to learn how the {$710.00} was accrued.
On XX/XX/XXXX, after thinking more about the situation, I emailed XXXX and stated my position. She repeated that I am responsible for the loan even though I was not receiving statements. I emphasized that I am fully aware of my responsibility and truly thought I had been paying on time every month! On XX/XX/XXXX, I again elaborated my case. Her response was to call which I did. We were going in circles so I asked to speak to someone with more authority. My call was transferred to XXXX another Account Resolution Specialist. He said that Quicken could not contact me because the loan is protected, that I am responsible for the loan even though I was not receiving statements, and that he was unable waive any late fees. Again, we were going in circles, but before terminating the call, I asked that he make note that I am unwilling to accept Quickens handling of these late fees.
In summary, I understand that I am fully responsible for the repayment of my loan, and I would have gladly resolved the late payment immediately had I been notified or had access to statements in XXXX. I have since become aware that I missed a payment in XX/XX/XXXX, which was an oversight on my part due to my husband 's declining health. The Periodic Statement Rule mandates that mortgage servicers must provide a mortgage statement each billing cycle, within four days after the end of the courtesy period of the previous billing cycle, yet I never received any statements for XXXX or any other notification related to charges on my loan. It is deceptive of Quicken to cease all communication with me regarding this loan and then charge multiple late charges without any notification or statements when I DID NOT declare bankruptcy and I remained fully responsible for this debt as noted by the continued monthly payments. My one missed payment was an oversight and I accept responsibility for the corresponding late fee, however, I should not be responsible for the late fees assessed to my account after the XX/XX/XXXX payment since I did not receive or have online access to any statements or notification to be made aware of any issues with my account, despite Quicken 's responsibility to send me monthly statements.
Your attention to this matter is much appreciated.
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| 08/03/2019 |
Yes |
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- Trouble during payment process
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Web |
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I have had a relationship/mortgage with Quicken Loans since XXXX. During that time, I have never been 30 days + or more delinquent. Payments are always made on time or within prescribed grace period. I have two issues that need to be brought to your agency. If these issues are affecting my family, they are likely pervasive.
1. In XXXX, my husbands ( co-borrower ) pay cycle changed due to a job change. We informed Quicken and requested a due date change from the XXXX to XXXX. We were told no and that such a change would require a refinance. My account was noted, I declined applying to refinance at that time and as a result of their decision, we have to pay my mortgage closer to or on the XXXX to avoid late fees, which is not an ideal way to live.
a. From about the XXXX to XXXX/whenever our payment hits the account collection calls and emails flood my phone and inbox. This turns my stomach and disrupts the peace I have earned as a good customer who pays their mortgage without fail.
b. We did consider refinancing at one point, or a few months after I inquired about a due date change. Went through the process, Quicken took pictures of my home and renovations I will discuss in item # 2. However, as it turned out, due primarily to student loan debt ( I am finishing a XXXX ) and making payments after the due date ( XXXX ), but before the end of the grace period ( XXXX ), we were declined. However, the rate they offered before declining us was questionable and felt predatory ( especially due to the fact rates were and are historically low ). I have an excellent payment history on all unsecured and secured consumer debt. Our issue is higher DTI, which is a direct result of student loan debt and having to make expensive renovations on our primary residence we did not anticipate due to poor inspection report, which I will pay down once I secure the lifetime dream most American consumers have, which is working a second job ( maybe a third if blessings abide ) as an XXXX XXXX XXXX and whatever else I can procure to keep the work schedule closer to 65/70+ hours per week to avoid work/life balance so that my BPI will continue to remain elevated ( student loans are deferred and when they were not, I always paid on time, so payment history with student loans was never an issue ). I digress 2. We have an FHA with PMI. I called to discuss the possibility of eliminating the insurance. Background : I owe {$510000.00} and my home previously appraised for {$750000.00} and due to major renovations we could never have anticipated, but were required to make due to a poor inspection report and a homebuyers insurance agency that was horrible in every way ( XXXX XXXX XXXX XXXX ) declining us on all our claims, including the furnace issue, which could have XXXX my family if I ever turned it on ; and a faulty electrical panel which, sooner rather than later, would have lit my house and the neighbors houses up if left unaddressed. Quicken has pictures of the house and all upgrades.
a. We also had to take out a Hero loan on our home to replace windows ; whole house ventilation due to black mold, electrical, termite damaged structural issues, our furnace, asbestos issues and so much more. Good news is our home is 100 % energy efficient and eco-friendly. In addition, spent just about all our disposable cash I had saved for my education, which amounted to 70+K plus what we had to finance on credit cards in addition to a Hero lien of XXXX. All this put my family in a very precarious, yet hardly fair or just situation financial situation ( for now ). My husband and I work very hard, have an excellent employment history, went to school, pay our bills, but like so many other Americans, live paycheck to paycheck, leaving us vulnerable to sharp swings/downturns in the U.S./global economy. If my husband and I did not have the education we have and if we did not have a background in finance, can only imagine how we may have been taken advantage of by dubious lenders and debt relief agencies that cost a ton, falsely promise to deliver, leaving the consumer desperate and in an insurmountable crisis. I have published papers on the phenomena but am also a part of it. Without the CFPB, it would be much, much worse.
b. Since Quicken is well-aware of home improvements ( it has to be in our file from our XXXX refi attempt to absorb the hero lien to lower that interest and remove PMI ), knows we live in a highly desirable area with values that are climbing, and has acknowledged the resulting equity we have built with proven upgrades ( despite any Hero liens ), and because we pay our bill each month without ever defaulting ( albeit on the XXXX instead of the XXXX ), having a hard time understanding why they require PMI. In a situation like ours, where we built of approx. $ 210,000+ worth of equity. Even if we factored out the Hero loan, we would be a little north of 80 % LTV, given the amount we have already paid down on the Hero lien through our escrow account. Quicken has much more to gain than lose on our property and they know it. Charging almost {$400.00} in PMI each month/until we bring our home down to their quote of $ XXXX from $ XXXX ( they will not consider equity gained through improvements and market conditions ), feels like a copout on their part to bleed us for as much as they can, while they can. Obviously, in terms of doing their part to mitigate future crisis situations, like the one experienced in XXXX, little was learned and working with good customers with an established history still flies in the face of SOPs making as much money as they can, while they can, which always backfires without balanced ( just, fair, non-predatory ) lending practices. We have a long way to go with regard to fair lending, despite current-state impact, which is measurable and demonstrates the value in how our regulatory agencies have and are building and revising the regulatory framework of the U.S. financial services industry.
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| 08/23/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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For the purchase of my first home I chose Quicken for my conventional mortgage, this would also be my first experience with the mortgage/lending process. The closing date for my condo was XX/XX/XXXX. On the evening of XX/XX/XXXX, when reviewing the closing details I had a question regarding the inclusion of my HOA dues in my mortgage payment. Within the " Escrow Account '' section, there is the statement : " you will have an escrow account to pay the property costs listed below '', directly underneath is a table labeled " Escrow '' and includes the line item " Non-Escrowed Property Costs '' with description " Estimated total amount over year 1 for your non-escrowed property costs : Homeowner Association Dues '' - this totaled {$4600.00} ( Note : This is the annual sum for the monthly HOA dues of {$390.00} ). *Note : Throughout the process, my price point for monthly payment was discussed with my mortgage banker, this included providing the known details for associated costs for the condo including taxes and HOA dues, as the latter can be significant depending on the property. As advised via the notification from Quicken that states : " Do n't forget that your Closing page has all the details you need to know. If you have any questions, use the Message Board on MyQL to get ahold of us. " - I sent a message on XX/XX/XXXX to the Message Board that asked it be confirmed that my HOA dues are included in my mortgage payment. On Monday, XX/XX/XXXX, a day prior to my closing meeting, I was notified via email that there was a response available to my Message Board post. I accessed the Message Board and the response provided stated that I was correct, and that the HOA dues are included in my mortgage. With this confirmation I was now comfortable with pursuing my closing the following day. Upon moving into my new residence I was provided the buildings welcome package that includes information on where to send the HOA dues. In an effort to ensure Quicken was provided with all information relevant to payments I accessed the " myql.com '' to login into account, however noticed that the user interface that I had been accustomed to was now updated to reflect my account as an active loan and as a result I no longer had the option to utilize the Message Board, nor upload documents, as done throughout the loan application/closing process. Therefore, on the morning of XX/XX/XXXX I forwarded the information to my mortgage banker, XXXX XXXX, via email. On the evening of XX/XX/XXXX, having not received a response from XXXX, and wanting to ensure I have followed the right process of providing to the necessary people, I send a follow up email asking for receipt of information and receive an immediate response of : " Yeah I got this message. Sorry I have n't responded. You pay the HOA yourself if that is what you are asking. ". This troubled me as this was not the understanding I was given prior to my closing and now the thought of having to now add $ XXXX/mo. into my monthly costs would be significant. I immediately access my Quicken account online and send a request to the helpdesk to inquire on where I can access my Message Board, as I would like to review/confirm that I did in fact explicitly ask, prior to my closing, if my HOA was included in mortgage payment, and advised that it was, and now am being told that it is not, and is an additional cost I will incur. The Customer Relations responds that since my loan is closed I can no longer access the My Message Board and that they have forwarded my inquiry to Executive Office for further follow up. The below detail the subsequent conversations related to my concerns with XXXX XXXX ( XXXX ), Executive Office, and myself, XXXX XXXX ( XXXX ) throughout the day of XX/XX/XXXX : XXXX : " Thank you for reaching out, I want to let you know we do not escrow for HOA so this is something you will need to pay on your own. I apologize if you were advised otherwise, I will review the chat and provide feedback to the team member who had advised you we would be escrowing. '' XXXX : " Hello XXXX, This response is unacceptable given I specifically asked the inclusion of this cost into my mortgage payment, prior to my closing, and was given explicit confirmation it was included. This is a significant misinform. XXXX : Hi XXXX, I see where you are coming from as the wrong information was provided you to however, we do not escrow for HOA. We only escrow and can escrow for HOI and taxes. I apologize we are not able to include your HOA payment in your mortgage. BB : Hello - What is the process for requesting a copy of all communications, primarily the message board that was utilized/offered as form of communication with the Quicken team serving, my account during the loan application process? XXXX : That is proprietary information and is something we would not be able to release to you. I understand she did advise you wrongly and I apologize for that, however we never escrow for HOA. I am sorry there isnt anything else we are able to do regarding this. The result of these conversations, and my experience with Quicken, has resulted in the filing of this complaint. It is unjust and unacceptable that as a Quicken customer I rely upon, and should as this is part of their service offering, the company and its staff to ensure that any questions I have regarding the mortgage process, including all details of costs incurred ( i.e. I do not know if my HOA are included ), can be answered and relied upon, yet am told after I sign a significant financial agreement/loan - " sorry, you were misinformed '' - with no consideration for the impact this now has to my financials.
Quicken has acknowledged I was misinformed and within the correspondence has repeatedly stated Quicken would not do HOA, however it is their employee, who should be better informed of not only Quicken practice, but loan/closing details, that provided this information to me for my decision making.
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| 04/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My Quicken mortgage was discharged in my Chapter XXXX Bankruptcy. I didn't reaffirm my Quicken mortgage. I continued paying my Quicken mortgage. Because the debt was not reaffirmed, I was not receiving monthly statements. On XX/XX/XXXX I mailed a request to receive monthly statements. As my bankruptcy was already 22 months past the discharge date, I did not include my attorney on the request. Quicken never updated their system to provide me with statements.
I never followed-up with Quicken regarding the request letter. In XX/XX/XXXX, there was a problem with my automatic bill payment, and the Quicken XX/XX/XXXX payment was never sent. As I wasn't receiving statements, I was unaware of the missing payment. I assumed my XX/XX/XXXX payment went through. I continued making regular monthly payments to Quicken from XX/XX/XXXX to the present date. However, with the missing XX/XX/XXXX payment, it resulted in a " rolling '' late payment every month, even though my payments were being received on-time.
Compounding to the issue, there was in increase in escrow starting XX/XX/XXXX, which also resulted in monthly underpayment of {$69.00} In XX/XX/XXXX, XXXX XXXX from Quicken contacted me about my insurance and steps needed to " avoid an escrow shortage ''. I immediately responded to XXXX 's email saying that I was confused by his request, and asked for Quicken to call me regarding the issue. XXXX XXXX, a Quicken Loans Client Relations representative called me. We talked about the insurance on file and I asked about my escrow because I thought insurance was included in escrow. She told me that insurance wasn't included in escrow, and the Quicken was asking that I updated with them which insurance provider I was using.
Since I was talking with a QL rep about my mortgage, escrow, and insurance, I assumed that they would have told me if there was any issues with my account. Especially considering that I solicited QL to call me. During the call the agent did not tell me that there was a problem with payments or escrow. They simply wanted updated insurance information.
QL provided an escrow analysis in XX/XX/XXXX. That's when I discovered the " rolling '' late payments. It took a couple months to figured out what was happening, and to determine the source of the rolling late payments. The QL statements were very because confusing because it showed multiple payments for a single month 's payment. It showed payments coming in & out from my suspense account, which appeared like double payments on the statement. I talked with several agents who had a difficult time explaining it to me provided false information, which was documented by Quicken. Finally on XX/XX/XXXX I received a complete ledger from XXXX XXXX. The ledger showed the suspense account and the payments going in and out from the account. Upon reviewing the ledger, I paid the remaining balance within 10 days.
I requested that Quicken excuse the late payment from XX/XX/XXXX as I was not receiving statements and also that it was never mentioned during my Quicken phone calling from XX/XX/XXXX.
I reviewed with XXXX XXXX the issue with not receiving periodic statements. Quicken states, that I began receiving statements in XX/XX/XXXX via USPS. However, I never received these statements. Perhaps statements were being generated on the website, but I was not aware of the statements being available online, nor did I receive the statements in the mail. Regarding my statement request from XX/XX/XXXX, XXXX wondered if the attorney didnt sign the form, then it may not have been processed by Quicken. I told XXXX that my attorney didnt need to sign the request.
I feel strongly Quicken is purposely punishing my account for not reaffirming the mortgage following Chapter XXXX. On XX/XX/XXXX Quicken received a qualified written request that never replied to. On XX/XX/XXXX I called Quicken and was given false information. The Quicken rep told me that the only late payment on my account was from XX/XX/XXXX, and that were no late payments on my account. XXXX XXXX reviewed the call and confirmed that I was given wrong information from the agent.
After no response from Quicken from my written request, I then emailed and contacted XXXX XXXX about the dispute. I received XXXX email correspondence on Quicken letterhead, but I never received a mailed response from Quicken. I questioned with her if items are properly being mailed to my address.
On XX/XX/XXXX, I talked with XXXX XXXX regarding the XX/XX/XXXX phone call with Quicken. He informed that the agent couldn't discuss my mortgage because they were calling from the " insurance department '' and they couldn't attempt to collect this debt. I told him that the title in their email was Quicken Loans Client Relations Representative, and that I asked for Quicken to call me. My solicitation for a phone call should be treated as an open invitation. When I asked if he could provide a summary for the call, he told me to contact an attorney and subpoena the phone call.
I feel that Quicken should be able to honor my request to excuse the XX/XX/XXXX missing payment, which resulted in 15 months of rolling late payments. This is based on : My request for periodic statements in XX/XX/XXXX which was ignored.
XX/XX/XXXX phone and email conversation with Quicken ; the only issue identified was updating my insurance file.
My ignored QWR from XX/XX/XXXX.
The faulty information provided by multiple agents.
My regular monthly payments that have been sent from XX/XX/XXXX to present day.
Discrepancy on " mailed '' items. No statements were receive from XX/XX/XXXX to XX/XX/XXXX. Also, in disputing this issue with Quicken, theyve emailed correspondence which they also incorrectly stated as being mailed. I dont think there system accurately captures if something truly mailed or simply generated in their system.
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| 09/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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I began the loan application on XX/XX/XXXX. I first spoke with an XXXX XXXX. I submitted the requested documents and confirmed with Mr. XXXX that all of the documents had been received.
Then all of a sudden I am dealing with another person plus Mr XXXX, an XXXX XXXX. She tells me via telephone that she has received most of the documents and that everything is looking good. She tells me however, that one of the documents is insufficient and she needs to contact my financial advisor. I provide the name, phone number and email address for my financial advisor.
During this time I get requests from Quicken loans for documents that I have already sent, some of them twice. I call and speak with Mr. XXXX and he tells me to ignore them. He said that as far as he could tell, they had all the documents and things were looking good.
Then on XX/XX/XXXX, nearly a month after I started the loan process, I received a call from a gentleman named XXXX XXXX. He informs me that someone at Quicken Loans/Rocket Mortgage didn't take into account that I pay my property taxes and homeowner 's insurance separately and when they discovered that, my debt to income ratio was off. He then mentions loans that need to be paid off. They included my car loan would need to paid off ( {$7000.00} ), my wife 's XXXX 's credit card ( {$300.00} ) and my XXXX card of about ( {$2500.00} ) and finally a student loan of about {$9600.00}. I told Mr XXXX, that the student loan was a loan I co-signed for my daughter 's best friend who attended dental hygienist school. I went on to explain that I am only the co-signer and not making the payments on the school loan. He says he will need something from her showing that she is making the payments. I contact this person and provide the necessary documentation verifying that she is paying the loan and have them faxed directly to Mr. XXXX. I then get a call from Mr. XXXX that the history of her payments is only for nine months and they need a year. I explain that she just graduated from school and started making payments in XX/XX/XXXX. He says he will submit it to underwriting and get back to me. He stated clearly and unequivocally that these debts would be rolled into the loan. He gets back to me and tells me that underwriting won't accept the nine months payment history on the school loan and that will need to be included in being paid off. I told him at this point to do whatever needed to be done to close the loan. I might also mention that at no time did Mr. XXXX make mention of monies that I would have to bring to the closing.
My closing date was XX/XX/XXXX but we were able to close on XX/XX/XXXX and I am told by the closing company that I have to attend the closing in person per Quicken loan 's requirements. So, I drive 180 miles round trip to find out that the closing company is expecting a check from me for around {$13000.00} in certified funds. I am flabbergasted! The closing agent tries to get in touch with Quicken loans for over 45 minutes and when she does get to speak to someone, the call gets disconnected. She leaves and another person from the title company, XXXX comes in and says they won't be able to close today and she will get to work on this with Quicken.
The following day, Mr. XXXX calls me again and casually tells me that he heard that I had some questions about the closing. I tell him that is an understatement and that I was expected to bring a certified check to the closing for {$13000.00} when he told me the debt payoffs would be rolled into the loan. Mr. XXXX stated that he had never said that. Well, that was a flat out lie and I told him so. At this point with all the confusion of dealing with three people, of going to their bulletin board and being told I need to submit documents that I had already submitted, being told by Mr. XXXX to ignore the request, I was fit to be tied. I called Mr. XXXX a liar, used profanity and said I was done talking to him and wanted his superior. He kept trying to talk and I kept repeating that I wanted to speak to his boss. Finally, Mr XXXX tells me his boss is not in. I then request his boss 's boss and he transferred me to a Ms. XXXX XXXX. I asked her if she was Mr. XXXX 's superior and she said she was the Executive Client Advocate. I explained my situation and she said she would get involved and get back to me within an hour or two. She offered no apology at all for my frustration and inconvenience.
She did call back in about 90 minutes telling me that she was still working on it. In the meantime, I had received a email from my realtor providing me with the name of XXXX who was the closing person for Quicken Loans. I spoke with XXXX and found out the exact amount that I needed for closing and then wired the money to ensure I closed on time and avoided losing the home. I also didn't want to cause problems for the seller who was closing on the home he was purchasing. As it was, the gentleman I was purchasing the house from incurred costs due to the closing being delayed. As a result of this, I told him to forget the {$500.00} he was going to pay me to rent back the home after closing for one week.
So, I had to wire the money twice which cost {$60.00}, had to refund the seller {$530.00} and experience stress and frustration like never before and I have bought and sold many houses during my lifetime.
There system is broken and doesn't work! They put things on their bulletin board which is erroneous and has already been submitted, you are dealing with multiple people who don't know what the other person is saying or doing, you can hardly ever get anyone on the phone to speak to directly and then introduce other people nearly a month after beginning the loan process. On top of all that, this Mr. XXXX person flat out lies after saying all the debt payoff will be rolled into the loan.
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| 10/29/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
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I am in need of any help I can receive. I live in XXXX, Connecticut where my husband and I bought our home in XXXX. In XXXX we lost half of our income due to only one of us being employed. We tried to keep up on payments on our mortgage but we officially started to fall behind in XXXX and it has been very hard to catch back up with only one income. We were able to get a loan modification in XXXX of XXXX but the payments werent affordable and we felt forced to accept because it was the only option to save our home. So then we started to fall behind again in XXXX of XXXX and eventually went into foreclosure.
In XXXX of XXXX we tried to start the process to apply for modification to see if the lender would work with us and understand our employment hardship and offer us a more affordable payment because all we want is to stay in our home. This is where the problems began with our lender, when we had a foreclosure sale date of XX/XX/XXXX. We sent in all the documents for the lender to look at on XX/XX/XXXX. First, they wouldnt accept our application and told us for weeks we had missing documents and continued to request paystubs from my husband, who we told them wasnt working many times and even wrote a letter explaining his unemployment when they asked us for it. One example of this is when I called at XXXX PST on XX/XX/XXXX and spoke with XXXX XXXX and XXXX XXXX I dont have his last name because wouldnt give me his last name or department he worked in, and they told me they needed my paystubs, even though I had faxed them over the day before and also told me our forms were filled out incorrectly and even more. But we still fixed what they said was wrong and sent them everything. This went on for weeks. Then on XX/XX/XXXX I call the lender at XXXX PST and spoke with a XXXX XXXX who told me that they had all of my documents and that my sales date was put on hold. Then XX/XX/XXXX an appraiser and an attorney came to my house and said that my house was going to auction that but when I called the lender they said the sale date was postponed. I called back on XX/XX/XXXX at XXXX PST to see what was going on because I heard nothing and I spoke with XXXX XXXX and again he would not give me his last name, and he told me that my documents were under review still and that the foreclosure sale date was on hold and to call back next week for an update. I did call back a week later on XX/XX/XXXX at XXXX PST and I spoke with XXXX and she said she worked in Account Resolutions department and she told me that she saw that the XX/XX/XXXX sales date was still on my home, but told me they needed paystubs again and that I need to send them in as soon as possible and they gave me a phone number for the foreclosure attorney XXXX XXXX XXXX and said to call them and they will give me more information on the sales date. I called the attorney several times and left voicemails and I got no calls back, I found out later that I was given wrong number. I faxed my paystubs in on XX/XX/XXXX and on the same day I got a letter in the mail that said the lender denied my application because the foreclosure sale date had already passed. I called on XX/XX/XXXX at XXXX PST to see if they got the paystubs and to see about the denial letter and I spoke with XXXX XXXX and he told me to speak with XXXX in Account Resolutions and they told me that my home had went through the foreclosure auction and there was no way I could save it and when I explained to her my situation and what was going on she hung up on me. I called back right away at XXXX PST and spoke with XXXX in Account Resolution and she said that they had no options available to help me because my home had already went to the auction. When I asked her about why my home sold when they told me a couple times the sale date was postponed she said that we had incomplete information on two pages in our application, said we were missing a hardship affidavit, even though we submitted one, and also she said the needed income information for my husband when we had clearly already told them more than once he was not working and didnt have paystubs. Up until this point, I have no letters from the lender telling us they needed more documents from us or that we were denied for modification or that our home had been sold except for the denial letter I received on the XXXX of XXXX. I called again on XX/XX/XXXX at XXXX PST to try to see what was going on and spoke with XXXX XXXX and XXXX in Account Resolution who told me my application for assistance was denied because of lack of information and told me they reached out to me requesting documents even though they didnt. She also claimed that they sent out a denial letter but couldnt tell me when they sent it out. She also told me that even though I had the names of people who told me the foreclosure sale date was postponed that she didnt see anywhere where the sales date was ever postponed and she gave me the number for XXXX XXXX XXXX XXXX XXXX that was again the wrong number. I had to look the attorney up on the web and call around until I finally got the right number and called XXXX XXXX XXXX at XXXX PST and spoke with XXXX who told me that my home was real estate owned and that they were instructed to move forward with the foreclosure sale by the lender because they did not have any open loss mitigation reviews, even though many different people told me my loan was in review. She also told me we did not reach out to them and I told her that the lender gave us the wrong number two times and we couldnt reach them. She told me she would call the lender and that the sale will be final on XX/XX/XXXX.
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| 04/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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1.
Re : Second Complaint against Rocket Mortgage and XXXX XXXX, Response to Rocket Mortgage 's Letter ( CFPB Complaint XXXX ) To whom it may concern I am writing to follow up on my initial complaint filed against Rocket Mortgage and their agent, XXXX XXXX XXXX and in response to the letter I received from Rocket Mortgage regarding my complaint Despite my previous complaint, I have not seen any significant improvement in their communication or customer service. As a result, I am compelled to file a second complaint with the Consumer Financial Protection Bureau ( CFPB ) due to the ongoing issues I am facing and to highlight some discrepancies and inaccuracies in their response.
To recap the situation, I had applied for a mortgage through Rocket Mortgage, and XXXX XXXX was assigned as my agent. even though I had provided all the necessary documents, including pay stubs, W-2 forms, 1099 forms, and my tax return for 2022. Throughout this period, XXXX XXXX failed to give me clear and timely updates on my application status. When I tried to reach out to him for assistance, his responses were unhelpful and unprofessional.
Rocket Mortgage initially provided a preapproval for a {$220000.00} loan based on an income of {$3500.00} per month, which was later reduced to {$160000.00} after they had reviewed all of my documentation. Throughout the process, they repeatedly assured me that tax returns were not required. It was only after three months of searching for homes and incurring significant expenses that they notified me of my ineligibility for the loan.
Throughout the process, I experienced several instances of unprofessional behavior on the part of XXXX XXXX : 1. XXXX initially provided misleading information about the loan requirements and the amount I was eligible for. He assured me that tax returns were not necessary and later changed the loan amount, causing confusion during the house search.
2. His lack of diligence and incomplete follow-up throughout the loan process resulted in a sudden denial of the loan, causing me significant distress and financial loss.
3. Furthermore, instead of receiving an apology and support from the company, I have been met with attempts to justify XXXX 's actions, which is another example of unprofessional behavior.
The reasons provided by Rocket Mortgage for their decision are not satisfactory. My complaint is based on the inaccurate information they provided, their lack of proper support, and their concealment of the truth. Their actions led to delays in my home search, forcing me to sell my car and borrow money from friends and family, which has caused undue distress.
The actions of Rocket Mortgage and XXXX XXXX are in violation of the following federal laws and regulations : 1. Real Estate Settlement Procedures Act ( RESPA ), 12 U.S.C. 2601 et seq.
- Rocket Mortgage failed to provide timely and accurate information regarding the mortgage application process, as required by RESPA.
2. Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq.
- The lack of clear communication and transparency from Rocket Mortgage and XXXX XXXX may have resulted in misleading or inaccurate disclosures related to my mortgage application.
I kindly request the CFPB to consider my response to Rocket Mortgage 's letter, further investigate this matter, and take appropriate action against Rocket Mortgage and XXXX XXXX for their continued violation of my consumer rights. I also seek your assistance in resolving these ongoing issues and ensuring that Rocket Mortgage and XXXX XXXX rectify their actions in accordance with relevant laws and regulations.
Should you require any additional information or documentation, including any correspondence or records related to my initial complaint, please do not hesitate to contact me I appreciate your time and attention to this matter and look forward to a prompt and fair resolution.
Sincerely, XXXX XXXX 2.
Should you require any additional information or documentation, including any correspondence or records related to my initial complaint, please do not hesitate to contact me I appreciate your time and attention to this matter and look forward to a prompt and fair resolution.
Sincerely, XXXX XXXX 2.
To : Consumer Financial Protection Bureau ( CFPB ) Subject : Complaint against Rocket Mortgage , LLC for Unprofessional Handling of Loan Application Dear CFPB, I am writing to file a complaint against Rocket Mortgage , LLC ( Company NMLS # XXXX ) for the unprofessional handling of my loan application. I believe that the mortgage banker, XXXX XXXX ( NMLS # XXXX ), acted unprofessionally and provided illogical and inaccurate reasons for denying my loan application.
According to the denial letter I received, the primary reason for the denial was my credit score. However, I have obtained my credit reports from three reputable credit reporting agencies, and my average credit score is XXXX. This is significantly higher than the score mentioned in the denial letter from Rocket Mortgage. It appears that they have used an incorrect credit score to assess my application, resulting in an unfair decision.
The entire process has been extremely frustrating, and I feel that the use of inaccurate information has caused me to be unjustly denied for the loan. I request that the CFPB investigates this matter and takes appropriate action against Rocket Mortgage , LLC if any wrongdoing is found.
Thank you for your attention to this matter.
Sincerely, XXXX The rocket mortgage letter that I received also the hard copy of my credit attached!
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| 06/21/2021 |
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This is the short-version of the my experience for public viewing. A more detailed version is attached with specific names and dates throughout the timeline. Also attached are documents of correspondence.
I am filing a complaint with Quicken Loans with deep concerns about their Verified Approval program and potential UDAAP violations. In addition, there might be TRID violations with constantly changing interest rates and points at the time a final loan estimate should be provided.
I applied for a mortgage with Quicken Loans on XX/XX/2020 to move up in home and put my home on the market. I had great credit and stable employment. The only challenge I had was a high debt-to-income ratio, which I was upfront about from the beginning. The reason my DTI was so high was due to being a cosigner on an auto loan for a friend but which I never make payments on. I accept full responsibility for this voluntary choice I made and if it prevented me from qualifying for a mortgage then I was more than happy to wait until it was no longer on my name.
I was pre-approved after a credit pull and using my stated income. I was advised that a mortgage approval would require that loan to be paid off or excluded to meet DTI standards. I was advised that if I was able to provide 12 months of bank statements from the other borrower demonstrating that they were solely paying the obligation.
After providing my banker with my W2 's, most recent pay stub, and the bank statements from the co-borrower, my pre-approval was upgraded to a " Verified Approval. '' On the Verified Approval letter, it clearly states, " Our underwriting team has performed a formal review of income, credit, and asset information you provided. '' It is also billed as " The next best thing to a cash offer. '' This is the primary reason I chose to work with Quicken Loans. I wanted the peace of mind that my financials were in order to qualify for a mortgage and that I just needed to maintain that.
With that behind me, I listed my house which went under contract on XX/XX/XXXX. I put an offer in on a home and went under contract on XX/XX/XXXX.
Around XX/XX/XXXX or XXXX, underwriters were requesting documentation from the cosigned auto loan. They said they were missing nearly 8 months worth. Confused, I reached out to my banker. He said they looked through them, but were still missing XXXX and XXXX. It turns out the co-borrower took a deferral for those 2 months due to a loss of income due to Covid-19 and schools being closed down. Because those payments were deferred, they would be unable to exclude that loan from my liabilities.
I was confused. I received a letter stating I had a " Verified Approval. '' The corresponding letter states that underwriters reviewed the information I provided. After pressing for answers, it turns out that underwriters do not look at anything until they receive an executed contract. One person I talked to said " If we had underwriters work on pre-approvals, they wouldn't have time to work on closing mortgages. '' With that car loan included, I did not qualify for a mortgage with that DTI. Yet I was under contract to sell my home and purchase another. The verified approval letter is not only misleading, but is an outright lie when it states their underwriting team reviewed the information provided. This lie was not only relied on by me as the buyer, but on potential sellers reviewing my offer. In my case, that seller happened to be HUD since it was a HUD-foreclosure.
At best, this is a UDAAP violation. In reality, I believe this is mortgage fraud. My file was pushed through to reach aggressive sales quotas.
Fortunately, I had the resources and means to pay down other debt to get the loan closed to meet the absolute maximum DTI ratio allowed for an FHA mortgage. If I wouldn't have had those resources, I would have been homeless and out of my deposit money. If someone else ever found themselves in a similar situation, they could have faced those types of consequences.
I am also deeply concerned about Quicken Loan 's relaxed manipulation of the numbers by increasing points here, lowering rates there, increasing cash to close one day then decreasing it. This was done even after my final loan estimate was provided and made it difficult for me to understand what I was being charged and the title company to balance with them.
Throughout this process, I expressed my concerns numerous times to many different parties. The only thing any of them cared about was moving the loan forward. No one escalated my regulatory concerns to the proper people in their organization. I just kept getting talked in circles. I tried different channels trying to get someone to connect me to someone that could address my concerns, and I always kept getting sent to the same 2 individuals that were disinterested with fixing the issue. That is why I have chosen to take this next step to get a regulatory organization like the CFPB involved in hopes that it will be addressed appropriately.
Finally, although I had the resources to get the loan closed, I was forced to make change what I had initially agreed to do out of duress. I had to do things or else face homelessness and a loss of money. As a result, I lost complete control of my finances during this time. I had decisions dictated to me by the Quicken Loans. This was all done due to me being under contract ; whereas had this information been presented to me prior to listing my home for sale and purchasing a new one I likely would have waited until the car loan was off my name.
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| 07/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Sometime in either XXXX XXXX, a Quicken Loans representative solicited me to refinance my home to take advantage of the lower interest rate environment. I do not recall the representative 's name, but he also explained that there would be no money out of pocket as my closing costs would be rolled into the balance at closing. In further discussion, the representative explained this would be a traditional conventional refinance provided I was not planning to take money out of the home as I did in the previous refinance with Quicken. I moved forward and closed in XX/XX/XXXX.
I recently applied for a HELOC only to be turned down because apparently my loan is considered a cash-out home equity loan per the disclosure on my Title. Though I have taken cash-out in the past, this current refinance was not ( to my knowledge ) a cash-out or home equity deal. However, I subsequently learned that my refinance was indeed considered a cash-out/home equity loan in accordance with Texas Constitution 50 ( a ) ( 6 ), and my loan could have been converted back to a Texas 50 ( f ) ( 2 ) conventional had Quicken offered such program.
I immediately escalated within Quicken and was assigned to a resolution specialist, Ms. XXXX XXXX. During my conversations with Ms. XXXX, she immediately agreed that my loan was not a home equity loan or a cash-out. She went further to point me to my application and the HUD1 which supported this argument that my loan was not a home equity loan. Ms. XXXX informed me that she had many years in the mortgage lending field and Texas has very odd laws, but it was clear that my loan was a conventional fixed-rate loan. She stated that the closing documents containing the language, home equity security, were simply a formality and required by the state of Texas to be filed on any refinance, but it did not mean that I had a home equity loan. She further indicated that Texas forces them to use these instruments on refinance deals. She also stated that Quicken Loans does even underwrite home equity loans so there was no way for it to be considered as such. Ms. XXXX also went so far as to contact the XXXX Banker I was working with to explain that I did not have a home equity loan or take cash out. Apparently with all of Ms. XXXX ' years of experience, as she exclaimed, she was still unfamiliar with Texas law.
Quicken Loans actively solicited me to refinance and led me to believe this was a conventional fixed-rate refinance. During the entire process, I was never informed by any Quicken Loans representative that my loan would continue to be considered a home equity loan in accord with Texas law. This should have been clearly disclosed to me when I was solicited and again throughout the process. I was misled and not properly informed of this nuance with the Texas requirements between a 50 ( a ) ( 6 ) and 50 ( f ) ( 2 ). I was led to believe that the home equity documents that I signed were simply mandated by the state of Texas but also assured that my loan was a fixed-rate conventional refinance.
It was incumbent upon the Quicken Loans agents to fully inform me of any situation that may result in me making a different decision, but I was not given this opportunity and I am sure there are recordings of all conversations. In this case, I was taken advantage of as the goal was to make a commission at my expense. This point is further highlighted from a response after I escalated my case to the Texas Department of Savings and Mortgage Lending. Quicken Loans VP, Mr. XXXX, admits that Quicken Loans does not even offer the option to remove the 50 ( a ) ( 6 ) ; hence, they do not have a program to underwrite a conversion back to a 50 ( f ) ( 2 ) conventional loan. I will further point out that Mr. XXXX 's response letter was somewhat demeaning to me as a customer.
All of this leaves the following to question : 1. Why would Quicken Loan agents not disclose all options to Texas homeowners when soliciting their business?
2. Why do Quicken Loans agents admit they do not underwrite home equity loans, but this is what they underwrote for me in accord with Texas Constitution, 50 ( a ) ( 6 )?
3. Why is Quicken Loans resolution staff with over 10-years of experience ( per Ms. XXXX ) unaware of Texas laws and was unable to explain to accurately explain to me what exactly took place with my loan?
4. Why did any of the Quicken Loans staff inform me of my options as a homeowner in a state with very unique laws?
5. Quicken Loans staff also acknowledge that they do not underwrite conversions back to a 50 ( f ) ( 2 ) convention, so why are Quicken Loans agents soliciting Texas homeowners if all options availed under the Texas Constitution are not disclosed and/or provided by them?
Quicken Loans was negligent in their solicitation by not informing a Texas homeowner, me, of all options under the Texas Constitution including the program they do not support, 50 ( f ) ( 2 ). They sold me on a conventional fixed-rate refinance and gave the impression that the home equity agreements were simply a formality as required by Texas. The fact that Ms. XXXX was also unaware of any of this, further indicates that the employees hired to solicit and even resolve post-closing issues are unfamiliar with Texas laws for homeowners. Lenders dealing with Texas homeowners should fully disclose all options available under the Texas Constitution and provide those services, not pick and choose. Otherwise, these lenders should not be allowed to solicit or underwrite mortgage loans for Texans.
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| 06/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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In XX/XX/XXXX, I was approved on a conventional home loan from Quicken Loans ( Rocket Mortgage ) with a credit score of XXXX and was scheduled to close on XX/XX/XXXX. Per their request I paid off 2 credit cards totaling {$800.00} prior to close.
A few days before closing, the sale of my home got delayed. I notified Rocket Mortgage via email, text and phone and was assured ( so was my realtor ) that there were no issues on their end with extending the closing to XX/XX/XXXX.
Several days passed and no major updates were provided. Each communication indicated that closing was moving forward as planned. As a result, the realtor, title company and seller were preparing for closing. And, I signed the extension on the sale of my home and purchase of the new one.
XX/XX/XXXX After multiple calls and emails back and forth asking if we were clear to close on XX/XX/XXXX and asking for an updated disclosure, I finally reached my Rocket Mortgage broker at XXXX XXXX by phone and was told I was denied because my score went down to XXXX and my file was being closed. I reached out to client relations and they said they would look into it and apologized for their lack of transparency and would make sure to not give anymore false hope.
XX/XX/XXXX I spoke with RM client relations and she said she didn't have a chance to read the file but spoke with supervisors who were surprised I was denied and assured me that they would work with me on a rapid rescore to get me to XXXX for improved chances of underwriting approving it. The rapid rescore was submitted on Wednesday and we waited for the results so that it could go back to underwriting.
XXXX - My title company was informed I was declined. And, I received a automated email also stating I was declined. I immediately called and spoke with RM client relations and she said the file was accidentally closed and she was working on reopening it. Later that day, she reopened it and assured me that while " nothing is guaranteed '' we are back on track to close. I expressed concern on the broker that was handling my file because he was very callous. The RM rep told me she was concerned as well because he had made a comment that my file should not be reopened because it would only get denied. She reassured me that they would not be working on the file if they didn't feel good about it and to put my concerns to the side. Later that day, my rapid rescore came back at XXXX BUT it did not reflect 2 credit cards that were paid down so they would contact the provider to fix the file. They also said they were looking to see if XXXX would be enough to get approved.
XXXX - I was informed by RM that XXXX did not work but that my rapid rescore came back and I was now at XXXX which was above what we needed so with lots of excitement we thought we were at the approval stage again. An hour later they called to say I was declined despite raising my score to XXXX. No explanation was provided. When asked for an explanation, I was emailed an old letter stating I was denied because my score was only at XXXX ( which was not the case due to the rapid rescore ).
An hour later I received a phone call from another mortgage broker at RM apologizing for what happened and said he was with the escalation team and was going to try and get the loan approved for me. He too was surprised it was denied considering my personal file. He then discovered that the only reason I was denied is because RM ran my credit 15 times which caused XXXX XXXX ( automated underwriting ) to red flag my SSN. I immediately contacted RM client relations and they denied they had anything to do with the red flag or 15 credit checks and refused to assist me in removing or assisting me on how to remove those flags. ( Note I only authorized 1 credit pull ( plus 3 rapid rescores.
Present - I have to move out of my home on XX/XX/XXXX, my furniture is going into storage, and no lender will approve me until the red flags on my SSN are removed. RM management refuses to acknowledge that this is why the loan was denied and refuse to assist in removing these flags so that I can go to another lender. Despite being a good candidate for a conventional loan ( XXXX Fico, 30 % debt to income ratio, less than {$3000.00} in credit card debt ) I will be forced to rent a home until the red flag is removed and I will have to delay the adoption that my husband and I have been working towards the last two years.
I have dozens of emails validating everything stated above. I also have a realtor and seller that will verify these negligent behaviors on the part of Rocket Mortgage.
I do not want anyone else to have to go through this. I am distraught with no home, no furniture and unclear as to when or if I will ever be able to repair my credit and buy a home because of what RM did. And, worse yet, all the preparations and approvals for a newborn to join our family put on hold.
At no time during these 2+ months did anyone indicate that the approval would not be extended. There were the occasional " nothing is guaranteed '' statements but they were always followed by " we wouldn't have reopened it if we didn't feel good about it ''.
I have lost thousands of dollars and am left broken hearted. I don't even know where to start to rebuild the dreams we started just a few short months ago. If they had just told us no. It should never have gone on this long. We could have moved on and been approved by another lender.
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| 11/11/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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On XX/XX/XXXX, XXXX XXXX, Banker from Quicken Loans convinced us to finance our home ( purchasing ) with them. We had many good offers and the one he was competing against was XXXX : 3.0 % interest rate and XXXX cash to close. He matched the interest rate and offered us with cash to close of XXXX. Compared to XXXX, he said no reserved money is required.
On XX/XX/XXXX, he locked the rate for us and on XX/XX/XXXX ( Sunday ), he called us to sign a document so that he start the loan process and hopefully close it in 20 days before the deadline ; we were set for XX/XX/XXXX for closing. Since my wife and I were going out, and he asked for many informations, I asked him " what is in the document that we need to sign ''. And he said " nothing specific, just what we went through the other day ''. So we signed and process started.
Through the process they asked us for reserved money 3 times and each time with much more. They did 2 appraisals for ~1800 $ while he promised XXXX $ ; all these are recorded based on what they told us and I asked once explicitly.
Also we raised our concern about above issues, they did not do anything about it.
But, here is the main part that they lied to us and charged us XXXX $ extra based on lie and dishonesty. On XX/XX/XXXX, when my XXXX agent following up with us on our application, I told him we decided to work with QL. He asked for their disclosure and when I found it under our account, I sent to him. He immediately got back to me and warned me on a 1 % discount fee on the disclosure. I was so mad and angry on QL and we wanted to stop the loan with them. I called XXXX and told him how come he has not told us about this and he never talked about it. He promised us to " give us credit back to neutralize the discount fee ''. Further he calculated how much more cash we need to close after XXXX earnest money and XXXX credit from our agent, and he said " we need ~211K more ''. After our phone call, he updated the disclosure to XXXX remaining cash to close and called us that it will be around XXXX. We accepted it and luckily saved that disclosure as they removed it from our account approaching to closing time ; this was another dishonesty and illegal action from them. They extended closing time twice ; to XX/XX/XXXX and then XX/XX/XXXX.
When we were about to prepare for closing, they told us we need to pay ~230k ( considering XXXX earnest money and XXXX agent credit it adds up to XXXX while XXXX was promised ). We complained that this is wrong and asked client care to jump in and find out what is wrong.
We found out that they are denying to give us the credit that they promised us because they never told us about the discount fee when they fooled us to give up on our other options and work with them.
It was interesting that going through this process, twice they said sorry we have made a mistake and we are right and cash to close is XXXX but after few hours they called and changed everything again ; there are phone calls and emails w.r.t. this.
As the lie was clear to us, and they system showed us a tactic of buying time till closing is approaching, and they left us with no option at that point, we started reaching out to their leadership through social media channels. They denied to give us a letter that they can not give us the loan and as our earnest money was in jeopardy, we had to close the loan while charged XXXX more than what we were promised ; and this was all a lie from the beginning.
However, as we can think of how many people may have fell into their trap like us, we promised ourselves to follow up. It is interesting that on XX/XX/XXXX when we were closing the loan at XXXX, XXXX XXXX, their regional VP, called us at XXXX. Conversation started with " he hopes/expect that we stop our social media efforts and take down our XXXX ''. First he tried to described their so-called-fantastic system and as he found out that I am serious on following up on their lie and corrupted system, he smoothly acknowledge their lie and mistakes. However, he said he can not do anything about the damage they have put on us ; XXXX $ plus time and stress on me, my family, friends, agents, etc.
It was interesting that he offered me XXXX $ as the courtesy/sign of apology and that was all.
We closed the loan and that day afternoon, I received another call from XXXX XXXX, Lead Resolution Advocate, asking us to sign release forms, that we do n't have any claim against QL so that they can process our XXXX $ out of XXXX $ that they stole from us. We do n't know what to call this ; bribe, paying for silence, what? This is just a portion of our money that you stole from us.
I should also mention that in the call from XXXX he was telling me that I am wealthy and XXXX or XXXX is nothing for me. This is so shameful.
Any way, just looking into XXXX and XXXX, we saw people had similar horrible experience as us. And as we start reaching out to them and share ours, they blocked/banned us from their pages.
Here we are. We can relate to many people that may have or even have not noticed what has happened in reality when they worked with QL.
We are asking for justice to be served and ban QL from working based on lie.
We are more than happy to provide all documents and emails, and also we want all phone calls to be reviewed as we asked to record those and we were told that phone calls are recorded.
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| 09/09/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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My family of three lived in Arizona for 3 years- we rented in Arizona , and a transfer was coming available with my company in XXXX XXXX Mississippi XXXX We have a home in Alabama that has an FHA loan on it - as that was only loan I could get at the time. I did not think I could get approved for conventional loan on a new home with credit score of XXXX to XXXX and already paying on existing home. My wife and I talked, and decided could n't hurt to try- if we could n't get approved for conventional than we would just rent. So I reached out to quicken loans as we would need to move fast - I explained to lending agent in XXXX XXXX that we wanted to see if we could get pre-approved for conventional loan, I was not interested in FHA loan as I did not want to through away money paying for mortgage insurance that only protects the lender. That if we could get approved for a good interest rate and conventional loan we would do it - otherwise we would just rent. He said the government changed the standards on a conventional loan were as you used to need a credit score of XXXX that was not the case anymore. I told him we would be moving along way, and needed to give current landlord 30 days move out notice -and would need loan approved quickly - he said that 's no problem. He called me back, and said I was pre-approved for conventional loan of {$230000.00} at 4.14 percent but it would require XXXX down - I said I can get the money down no worries- I said so I want to be clear this will be locked in because we will be in a short window - I 'm flying down to Mississippi to work with realtor, and I will be working to buy house with what your telling me - he had me sign some papers and I headed to Mississippi XXXX I worked with realtor saw hundreds of homes then started negotiating with seller of the current home I bought. I flew back to Arizona, and continued to work through realtor to negotiate we told seller that it was a pre-approved loan, it would be conventional so no hassle - and they agreed to are offer price lower than what they wanted based on those two things. Then I get a call from lender agent at quicken loans he tells me great news I have been working with my manager and I can get you loan for 3.95 % and your down payment will be less. I said that is awesome news. When I got new paperwork ( keep in mind we already gave move out notice at current place - he had new tenants that would be moving in - but we still had time to find rental in Mississippi if needed. ) I get new paperwork that says your Hud loan - I stopped picked up phone and said what is this HUD loan stuff? He said it 's an FHA loan - I said I know what it is I have one in Alabama - and I told you that I did not want to go FHA - I would not I did t want to pay the mandatory mortgage insurance premium that only protects lender - I told you and I was specific - I was furious and could hear someone in back ground coaching him. I said who is that - he said my manager who helped get you better interest rate - I said put him on call. He joined and after listening to me rant about being clear on conventional loan only - he apologized for the breakdown on their end - that he was just looking for best rate- and was not told by lending agent that I would only go conventional because I did not want to pay for the mortgage insurance that only protects lender. He said the PMI/ MIP I said yes I 'm not doing that. He said well we can do conventional at 4.34 % interest and you will have to put down around {$22000.00} to {$28000.00} ... ... I said no no no that 's not what I was told ... this is bull - I negotiated for home based on the pre-approval your lending agent told me. After back and forth he said he could remove a point for my lower credit score - so they could do 4.18 % not 4.14 % and they could take off {$7000.00} of down payment required from me. I had put so much in to loan process, and negotiations with seller that I agreed. Then we pack up move have all are stuff in moving trucks staying in a motel in XXXX Mississippi the seller was ready, the realtors were ready, I was ready but quicken loans was delaying needing an employment letter from my company - a company I worked for going on 20 years. I had to jump through so many hoops to get proof of a new work location I would n't be reporting to until after we moved in to home. XXXX stressful ) now the best part when we went to closing and got ready to sign off on loan Quicken loans added the PMI/MIP mortgage insurance that I was VERY clear about. I was so XXXX this was a dirty last minute trick after the already failed shady switch to FHA loan. My family in a motel no home and all the money and time on inspections etc. I Had to cave so I would n't be on street. My plan was to report them just after closure in XXXX XXXX but some health issues have delayed me. So the stuck almost a {$200.00} XXXX mortgage insurance on loan - so I 'm paying for two policy 's and only one protects my intrest. I am beyond mad. This kind of lending practice is deceptive - and in know we should be acceptable. When I contacted quicken loans they said it could come off loan after 11 years, are if I would have put down 20 % the lending agent should have discussed this with me - I never would have pursued home purchase. So we 're did all the money I put down go?
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| 09/30/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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My husband and I applied for a FHA mortgage through Rocket Mortgage. Once we applied we turned in all required documentation to our first loan officer XXXX. XXXX was about to send us a pre approval letter, but for some reason he left the company. We went about a week in limbo before our new loan officer XXXX reached out to us.
Upon reaching out to us, XXXX started to request more documentation ( even some we had already provided ). At this point we had already submitted a lot of documents and were anticipating a pre approval letter. The normal pre approval process with Rocket Mortgage takes one week as per their website. At that point it had been three weeks that our pre approval application had been with Rocket Mortgage. Despite this fact, we still provided all the documentation asked for. XXXX came back and made an excuse that did not make sense to us as a reason not to give us a pre approval for any amount although our income and credit scores were within the guidelines for a Rocket Mortgage FHA loan. I complained and requested that XXXX 's supervisor reach out and deal with us. XXXX responded and told us he would have his supervisor XXXX call us. This never happened and XXXX instead reached out sounding annoyed that we questioned his decision. I told him in our conversation that I could understand if he could not approve us for the amount that we were asking for, but could not understand why he could not approve us for any amount.
XXXX explained that because in XXXX we had a decrease of about 22 % in our business income from our XXXX income ( according to his calculations ), that FHA guidelines would not qualify us for a mortgage at all, despite the fact that we also had w2 employment in addition to the business income. We explained that our XXXX was a XXXX XXXX and a XXXX XXXX company and that the reason for the decline in our XXXX income was because during the pandemic in XXXX, a majority of the year gatherings were banned. In response XXXX said that if we could prove through a current profit and loss statement that our business income for this year ( XXXX ), had increased or showed projected increase, that he would be able to approve us. We had already provided a profit and loss statement reflecting our business income for XXXX XXXX XXXX to XXXX, our previous loan officer. Nonetheless, we sent him a current profit and loss statement for XXXX XXXX XXXX. When he received the profit and loss statement he said that our income looked great but he also needed more bank statements in addition to the 3 months of bank statements that we had already provided to XXXX.
We provided our business bank statements from XXXX to XXXX ( we had already provided bank statements from XXXX of XXXX previously ). I asked him for a breakdown of how our income was calculated sent to my email. He agreed to send it but no matter how much I asked ( even by email ) he never did. We don't understand the way he is calculating how much income he could use from our business and w2 income. We had to complain again because XXXX would not respond to our phone calls, emails, or text messages after we sent all requested documentation to him. When we complained he got in touch with us ( it had at this point been over a month that our pre approval application had been with Rocket Mortgage ) and told us that he wanted to set an appointment to talk to us about our income. He kept insisting on talking to my husband despite the fact that my husband and myself reiterated many times that my husband would be at work during his available appointment times. He even sent a text and email on the day of the appointment to my husband 's phone confirming that he'd be calling him at the time of the appointment. When we responded and told him that again my husband would not be available and to contact me ( his wife ) he never responded.
At the time of our appointment, XXXX never called. We found out that he became ill. When he did get back in touch with us he told us he would not be able to give us a mortgage because fha doesnt allow 22 % decreases in income even if the income is still a qualifying amount for a mortgage and the despite the fact that we have w2 income to add to the business income. According to XXXX once there is a 22 % decrease fha automatically does not approve you for a mortgage regardless. I asked him several times to send an email or something in writing stating that we are denied and why we were being denied, showing how our income was being calculated. He never sent this to us. I have emails asking him for this information as paper trial.
I feel Rocket Mortgage as a whole failed us because we requested to deal with someone else by phone and in writing via email. We asked to have a supervisor reach out. We expressed our concern with how we were being treated and there was never a solution met for us. XXXX continued to deal with us and everyone we contacted stated that only XXXX could deal with our case even though we felt as though he was treating us unfairly. We feel that the excuses made by XXXX in attempt to stop us from getting a fha mortgage were false and that we were being discriminated against because of our race. We are XXXX XXXX. I will continue to report this until I can verify what he claimed caused us to be denied is indeed accurate.
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| 12/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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XXXX XXXX! This is for your under writer! Ive also attached my Certificate to my name and fee schedule.
1611. Criminal liability for willful and knowing violation Whoever willfully and knowingly ( 1 ) gives false or inaccurate information or fails to provide information which he is required to disclose under the provisions of this subchapter or any regulation issued thereunder, ( 2 ) uses any chart or table authorized by the Board under section 1606 of this title in such a manner as to consistently understate the annual percentage rate determined under section 1606 ( a ) ( 1 ) ( A ) of this title, or ( 3 ) otherwise fails to comply with any requirement imposed under this subchapter, shall be fined not more than {$5000.00} or imprisoned not more than one year, or both.
Ill be sending this in the form of an Affidavit.
Senate Document No. 43, 73rd Congress " The ownership of all property is in the State. Individual, so-called ownership is only by the virtue of the government, i.e. law, amounting to mere user, and use must be in accordance with law, and sub- ordinate to the necessities of the state.
Congressional Record, March 9th, 1933 on HR1491, p.83 " Under the new law, the money is issued to the banks in return for government obligations, bills-of- exchange, drafts, notes, trade acceptances, and bankers ' acceptances. The money will be worth 100 cents on the dollar, because it is backed by the credit of the nation. It will represent a mortgage on all the homes, and other property of the people of the nation.
Title 18 8. - Obligation or other security of the United States defined The term " obligation or other security of the United States includes all bonds, certificates of indebtedness, national bank currency , Federal Reserve notes, Federal Reserve bank notes, coupons, United States notes, Treasury notes, gold certificates, silver certificates, fractional notes, certificates of deposit, bills, checks, or drafts for money, drawn by or upon authorized officers of United States, stamps and other representatives of value, of whatever denomination, issued under any Act of Congress, and canceled United States stamps.
FRN 's are obligations of UNITED STATES : HR 192 : " The term " obligation '' means Federal Reserve notes and circulating notes of Federal Reserve banks and national banking associations. Title 31 3123 makes a statutory pledge of the United States government to payment of obligations and interest on the public debt Title 31 {$3100.00}. Payment of obligations and interest on the public debt ( A ) The faith of the United States Government is pledged to pay, in legal tender, principal and interest on the obligations of the Government issued under this chapter. ( B ) The Secretary of the Treasury shall pay interest due or accrued on the public debt. As the Secretary considers expedient, the Secretary may pay in advance interest on the public debt by a period of not more than one year, with or without a rebate of interest on the coupons. Therefore, the government pledges to pay government obligations which Federal Reserve Notes are, and pay them with FRNs, which is legal tender. Taxes and all bills associated with corporations are all government obligations which they must pay when we accept them for value and return them to the government that has an obligation to settle the debt, dollar for dollar.
The Constitution does not give we, the people " rights. '' It forbids the government to ignore the " God given Rights of the people, '' as seen in the 9th Amendment : " The enumeration in the Constitution, of certain rights, shall not be construed to deny or disparage others retained by the people ''. In addition, the 10th Amendment : " The powers not delegated to the United States by the Constitution, nor prohibited by it to the States, are reserved to the States respectively, or to the people '' It is a fact : Title 31 3130 further delineates in its definitions a portion of the total public debt, which is held by the public as the " Net public debt, '' 3130.
Annual Public Debt Report ( a ) General Rule. On or before June 1 of each calendar year after 1993, the Secretary of the Treasury shall submit a report to the Committee on Ways and Means of the House of Representatives and the Committee on Finance of the Senate on- ( 1 ) the Treasury 's public debt activities, and ( 2 ) the operations of the Federal Financing Bank . For whatever reason we can associate with their actions and reasons they did so we may benefit. We are beneficiaries, the government are trustees ; Trustees pay debts, beneficiaries do not. Thus, government obligations are not taxable. In fact, by the 14th Amendment, 4, we need people to create credit instruments. We must also Accept For Value, the debt instruments/legal tender of the United States . As long as the debt exists, the Democracy exists. The Republican Form of Government, The United States of America, can only come back when the debt is gone. Since Federal Reserve Notes ( FRN 's ) as legal tender are debt notes, an insufficient number exists, for their repayment in kind, will not cover the interest " owed. '' Using FRNs to " pay '' debts only increases the government obligations on debt by their creation.
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| 08/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We applied for mortgage assistance in XX/XX/XXXX through the XXXX XXXX XXXX XXXX to pay our past due amount to Rocket Mortgage. When we applied we were under the {$15000.00} threshold owed required for approval for the XXXX XXXX XXXX XXXX. ( My husband was hospitalized in the ICU for several weeks due to XXXX and still suffers from long-term side effects. ) When we finally got approved in XX/XX/XXXX we were still under the threshold at {$14000.00} but still qualified. Rocket Mortgage was contacted on XX/XX/XXXX by the XXXX XXXX XXXX XXXX XXXX to request information needed for them to make the deposit of {$14000.00} to our mortgage account. ( I called Rocket Mortgage today, XX/XX/XXXX, and was the department that handles this did not respond yet as they have many clients to process who qualify for this program. ) Meanwhile, before today, I contacted Rocket Mortgage on XX/XX/XXXX and XX/XX/XXXX while our mortgage was still in forbearance asking for guidance on what to do as this payment hadn't been processed yet. On XX/XX/XXXX Rocket hadn't received anything from the XXXX XXXX XXXX XXXX XXXX XXXX yet and I was told to check back as my forbearance would run out on the end of the month ( XXXX ) and would need to do a workout plan so that we would not move into foreclosure. So I waited until the last possible day, Saturday, XX/XX/XXXX to call back, praying this was all worked out. It wasn't. Rocket told me that we would need to see what type of deferment plan we qualified for so that we would not go into foreclosure. They checked and said that we were approved for a plan to add the money owed to the end of our loan and we need to accept by XX/XX/XXXX. ( What I didn't know when I called XX/XX/XXXX was that Rocket had already received a request to authorize the electronic payment on XX/XX/XXXX and not only didn't respond to accept the payment from XXXX XXXX XXXX XXXX, they said nothing to me about receiving this and lied to me giving me an incorrect amount to pay to keep our past due amount under {$15000.00}. ) Rocket was were eager to set me up with the deferment plan XX/XX/XXXX ( which I found out today,8/03/22, from the XXXX XXXX XXXX XXXX ) will disqualify us from receiving mortgage assistance. I specifically asked the representative from Rocket on XX/XX/XXXX what we owed to keep our mortgage under the {$15000.00} threshold while the payment was pending. I was told we owed {$15.00}, XXXX. So I paid {$100.00} to bring our payment back down below the {$15000.00} mark to still qualify for the program. I SPECIFICALLY asked if this amount included XXXX and what do we owe for XXXX? I was told that there is a grace period after the forbearance period ends in XXXX and that nothing is owed in XXXX and our XXXX payment of {$1300.00} wouldn't be due until XXXX. XXXX, XXXX. I EMPHASIZED that it was imperative that we keep our loan under the {$15000.00} threshold as even though we were approved for funding that if we owe more than {$15000.00} we could potentially be rejected after we have already been approved as payment has not been finalized. Fast forward a couple more days to today, XX/XX/XXXX, when I called Rocket again to see if they had received the funds and was told they received something XX/XX/XXXX but the department that handles that was too busy to respond to the XXXX XXXX XXXX XXXX furthermore, we do owe for XXXX and that the amount we owe is over {$15000.00} as of this date. I said that couldn't be as I had just called on XX/XX/XXXX to make sure we were good on this. I asked if I could pay today XX/XX/XXXX the additional amount over the {$15000.00} and was told NO that I would need to pay the ENTIRE amount past due and they couldn't take partial payments. She said that I was able to make partial payments while I was in forbearance but that ended in XXXX ( three days ago ) and now she couldn't help me. The only thing she offered to do was to email the department who handles communicating with the XXXX XXXX XXXX XXXX XXXX to let them know the situation. THE SITUATIION THAT WAS CREATED BY ROCKET MORTGAGE AS THEY NOT ONLY DIDN'T RESPOND TO THE WV HOMEOWNERS RESCUE PROGRAM FOR PAYMENT, THEY LIED TO ME AND TOLD ME AN INCORRECT AMOUNT TO PAY WHILE WE WERE STILL IN FORBEARANCE. I asked the Rocket representative if she couldn't take my additional payment today ( that I just asked 3 days ago to make & was given an incorrect amount ) could she at least ask her dept. to let the XXXX XXXX XXXX XXXX XXXX know what we owed ( {$14000.00} ) when they sent an email XX/XX/XXXX asking for Rocket to send the funds? The Rocket rep couldn't even offer that to me. Instead she said that she would ask the dept. how they want to handle it and for me to give it a week & call back next Thursday, XXXX XXXX to see what they say. Meanwhile, time is of the essence as we only have until XX/XX/XXXX to accept Rocket 's deferment offer before they start foreclosure action. We are asking the CFPB to please help us with getting Rocket Mortgage to let us make the partial payment to keep our balance owed under {$15000.00} and then communicate the amount we owe is under {$15000.00} with the WV Homeowner 's Rescue Program so we can receive the funds we were approved for?
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| 08/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Rocket Mortgage currently has two active promotional offers to entice customers.
1 ) XXXX XXXX : This is for XXXX XXXX card members. With this, you homebuyer can get a {$2000.00} statement credit with lender origination fees ( loan processing and underwriting fees waived. XXXX XXXX XXXX 2 ) 1 % Rebate : By working with Rocket Mortgage/Homes approved real estate agent, homebuyer can receive 1 % rebate on the purchase price of a home.
On XX/XX/XXXX, I contacted XXXX XXXX of Rocket Mortgage, to verify that the 1 % rebate incentive is active ( Exhibit XXXX ).
Due to the limited supply, I waited a few months before seriously looking for houses and started looking in March. I contacted President Clubs Banker of Rocket Mortgage, on XX/XX/XXXX and verified that I would qualify for both XXXX XXXX offer and the 1 % rebate ( Exhibit 2 ) so I ask her to add these offers to my account.
I later find out my Rocket Mortgage representative switched to XXXX XXXX so I notified them of my closing date and also stated via email that my account should have the XXXX XXXX offer on it in case this was missed. ( Exhibit XXXX ).
My Rocket Mortgage agent changes to a different agent. I receive a loan offer from him and discuss on the phone about XXXX XXXX on the account to make sure it would be included and proceed and he replied on the phone that XXXX XXXX will be included. However, when I review my loan document posted online, I notice that the XXXX XXXX offer isnt in the summary section. I email XXXX about this via email. ( Exhibit 4 ). He finds out the offer has NOT been included in my account so he contacts XXXX XXXX about it. Apparently, Rocket Mortgage had not applied it to my account when I initially asked for it at the beginning. Therefore, the agent scrambles to contact internal teams on XX/XX/XXXX to see if it can be applied retroactively.
On XX/XX/XXXX, I receive a call from a different Rocket Mortgage representative, explain to me that the check for 1 % will be mailed to me after closing and that the XXXX XXXX was erroneously left out due to their mistake. The rep has been contacting XXXX XXXX to fix this issue to try to apply it retroactively ( Exhibit 5 ) Few days later, I receive a text from a Senior Purchase XXXX stating please acknowledge the Loan Estimate and once we have completed the title work, there will be an initial Closing Disclosure issued to you. This document should show the update to include the XXXX XXXX offer. ( Exhibit 6 ) As I was told that the offer would be applied after I approve it, I approve the loan estimate and proceed.
I keep waiting and receive no response from Rocket Mortgage. I contact the repagain few days before closing and he just states he will contact XXXX XXXX again on XX/XX/XXXX ( Exhibit 7 ). However, the promised {$2000.00} credit by XXXX XXXX has not been granted and the lender origination fee remained on my closing fee and Rocket Mortgage failed to honor the XXXX XXXX offer.
To summarize, Rocket Mortgage advertised a big discount with XXXX XXXX which enticed me to select it over other mortgage providers and begin the mortgage process. However, they refused to actually honor the discount. When I asked questions about it, I received multiple responses the offer would be included ( some documented ) and that I should approve the loan offer because it will be added later in the process. However, after the I approved it, they did not apply the XXXX XXXX offer.
This is a clear case of false advertising, bait and switch, and negligence which led me to choose Rocket Mortgage over other providers and to stick with through the closing process.
In addition, the 1 % rebate check has never been sent although it has been promised 3 times by three different agents. The reason for this is that the real estate agent I worked with does not qualify.
However, I chose this agent because Rocket Mortgage said she qualified. On XX/XX/XXXX, Rocket Mortgage communicated with both me and the real estate agent to explain that she qualified ( Exhibit XXXX ). The text between me and the realtor shows that we both received approval from Rocket Mortgage regarding this I was going to choose someone else but chose her because she qualified. I also emailed the Rocket Mortgage agent to make sure I had the approval for her in writing ( Exhibit 9 ).
The total amount of money that has been promised by Rocket Mortgage is 1 % rebate which equates to {$4800.00} and the XXXX XXXX offer of {$2000.00} plus lender origination fees {$900.00} + {$370.00} = {$8100.00}. My main concern with my claim is that Rocket Mortgage has made it out to look like they made simple mistakes on my account to not apply proper discounts, but they kept promising me it would be fixed which led me to choose them over other providers. I would also like to know if an investigation could be done to see if this is a common practice for them to entice customers this way with false advertising and never provide the actual discounts. A class action lawsuit may be more proper for this case. We need an investigation done to know if Mortgage companies like Rocket Mortgage are using bait and switch tactics like this.
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| 01/21/2022 |
No |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Hello, I am composing this email to you as I sit here very close to the end of maintaining any semblance of patience that I have left. Let me explain the situation, 15 months ago my fianc purchased a home with Rocket Mortgage. The loan was established with a construction loan attached for a total of approx. {$110000.00}. We were against a strict sellers deadline and had to push, beg, borrow, and plea with Rocket to meet that deadline or we would lose the home to backup offers. We hired a contractor, XXXX XXXX and XXXX XXXX XXXX which has turned out to be a living XXXX on earth nightmare. 15 months later and over {$75000.00} later we still do not have a home. We continue to bleed financially as we pay to live somewhere else and pay for the mortgage, utilities, and numerous out-of-pocket expenses for the project. We can only sustain this situation so long until we approach the brink of collapse in every way you can imagine and even cant imagine.
We terminated the contractor on XX/XX/XXXX and have tried to contact him multiple times for a final invoice. He has ignored all of our calls and texts and only responded to the draw administrator at XXXX XXXX that he will have the invoice to her by next week. That invoice, however, is 3 weeks late from when he initially promised and the last time he ever communicated with us. This example of delay is the reason we are in this situation. We are at the mercy of our contractor and Rocket Mortgage/ XXXX XXXX XXXX 3rd Party Project Management company hired by Rocket mortgage ) as we yet again, approach the deadline of the 2nd construction loan extension with no end in sight. This contractor has been more than compensated for his work, actually overcompensated. We currently have hired a company to formally assess the valuation of work that XXXX XXXX and XXXX XXXX has completed. From the feedback we are receiving, the work is not to code and there is an additional 5k-10k in mistakes that will need to be corrected. I also want to take this moment to let you know that the initial company and owner we signed all paperwork with has been deceased for some time and his son is still operating and impersonating him. We have a complaint and full investigation with XXXX XXXX XXXX from the PA Attorney Generals office and The Bureau for Consumer Protection.
My fiance and I spoke to XXXX XXXX at XXXX XXXX who escalated this urgent matter to her supervisor XXXX XXXX. XXXX was very helpful when we spoke on XX/XX/XXXX and explained that we are not the first or the last customer in this situation and also mentioned all of this is very subjective. XXXX informed us on this call that he has seen Rocket make a determination that the situation has gone on too long and allow the borrower to onboard a new contractor to continue the work regardless of the old contractor signing off on or completing the paperwork/ arbitration. The more interesting fact here is that the document referred to as the Homeowner Contractor Agreement ( HOCA ) has completely changed since my fiance and XXXX Repair and Remodeling LLC signed it. It is now simply a Hold Harmless and Indemnification letter.
We spoke with XXXX from the Executive Research Team at Rocket Mortgage on XX/XX/XXXX and she assured us she would find all options and get back to us. Today XX/XX/XXXX, XXXX came back to us with the same answer XXXX XXXX originally provided which is to pay the contractor or go to arbitration. XXXX is a 3-6 month process and we are being told that no work can be done on the home until the decision is made. Our real estate attorney has advised us that we would not file for arbitration unless we are looking to collect money. He also explained that Rocket, being a national leader should have some sort of indemnification waiver or alternative solution to keep the project going.
She failed to understand the position we are in financially, emotionally, and physically. She was robotic, she did not seem to care and we had to beg and plead with her to get contacts above her as she refused over and over claiming she was the only one in all of Rocket Mortgage that we could speak to. This situation is beyond escalated and we now taking it to the Better Business Bureau to fully enact the right that an agreement was signed with Rocket and the borrower, is paying for a service/ good that he can not live in or use for the payment as promised. To add injury to insult, apparently no one in the whole company that services millions of people who have also been in this situation- can provide a better answer according to XXXX XXXX
The saddest part of it all is, all we want is to live in our home and all we want is to have the option to onboard a contractor and continue the work on the home with no disruption due to possible arbitration, to have someone hear us and understand. It is a shame we had to beg and plead with XXXX, XXXX XXXX, and Rocket Mortgage in recent days to even get an email or contact of someone within her leadership team. Their customer service and lack of eagerness to help their fellow human being are appalling.
|
| 10/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am filing this complaint about Quicken Loans because I believe they used deceptive business practices during my mortgage refi process.
My loan number throughout the process was : XXXX if it helps you.
XX/XX/XXXX : I spoke to XXXX XXXX ( Presidents Club Banker ) who started the refi process for me ( after I received a mailer ). Everything went extremely smooth. I was asked to make a {$500.00} good faith deposit very early in the process. Shortly after that point everything came to a grinding halt.
XX/XX/XXXX : I sent a message through the internal message board asking for a status update. This prompted several emails that went back and forth for 75 days with various staff members ( XXXX XXXX, Presidents Club Social Media Advocate, XXXX, XXXX and XXXX XXXX, Presidents Club Solution Consultant ). Throughout the process I received 4 closing disclosures but never a closing date and never any answers.
XX/XX/XXXX : It had been 46 days by this point. I sent another email to the ClientCareSpecialists Team. At this point I had no answers from anyone. I was only told ( by XXXX ) that the condo is final review ( yes thats her grammar, not mine ).
By XX/XX/XXXX : I sent an email demanding an update. XXXX XXXX responded by introducing himself ( as if we had not already been in correspondence over this ). His email claims he attempted calling me, but I have no call, no voice mail messages to that effect. He offered no answers. ( I have all the emails saved ).
By XX/XX/XXXX : I sent an email to my original contact with Quicken Loans, XXXX XXXX. It had been 60 days at that point and my lock rate was going to expire the next day. I notified him that Quickens was leaving me with no choice but to file complaints with the Federal Reserve Consumer Complaint Division and any other entity that governs financial institutions. He responded quickly and copied XXXX XXXX on the email. That was my first introduction to Ms. XXXX.
That very afternoon she called me at XXXX XXXX to assure me everything was being reviewed. Review the recorded call. She then informed me that what was slowing down the process was the underwriter XXXX XXXX. She said she had never heard of the issue, but that there was a clause with the underwriter about dues payable to a local community center and that she was going to try to get to the bottom of it.
Another 10 days goes by without a word from her or anyone. My next email to her on XX/XX/XXXX included, I am speechless as to how my situation has got a company that does this for a living so stumped that you are at a standstill. As I explained, I pay HOA dues to my condo board. You commented there was an issue of the annual dues paid to the XXXX XXXX XXXX. All condo owners, hotels, single family homes, and commercial properties that are located within the XXXX area of XXXX ( some XXXX units ) are required to pay dues to XXXX XXXX XXXX whether we use the facilities or not. It is located approximately 1 mile from the building I live in. It is not considered part of the dues I pay to the HOA for living in the building I live in ( for the last 18 years ) and not included in my mortgage payment. I gave Quickens a good faith deposit of {$500.00} to which I struggle seeing the good faith on closing my case from you. This has now taken 70 days. This is NOT acceptable.
I was then informed 4 days later ( XX/XX/XXXX ) that the refi was denied. The dues that I pay to the community club ( 18 years-worth paid on time every year, I might add ) deem my condo undesirable through XXXX XXXX policies. What?!
On XX/XX/XXXX a letter ( of what I can only describe as a refusal letter ) was added to my Quickens portal, stating the reason why I didnt get the loan, is for unacceptable property type with no explanation whatsoever! Are you kidding me? XXXX, Florida unacceptable??
I find it completely unbelievable that XXXX XXXX never heard of this clause as she claims. As a representative of Quicken Loans, she used deceptive business practices on behalf of Quicken Loans. I was never asked about any outside dues associated with my condo during the application process. It was never disclosed to me up front, that if I pay dues to an outside entity that would negate my application ( why would I even bother and throw away {$500.00} if only to lose it )? Quicken Loans quickly took my {$500.00} deposit however, knowing there was a XXXX XXXX clause that would disqualify my loan request. Why didn't Quicken Loans disclose upfront that condos are ineligible if mandatory dues are paid to outside club before they asked for good faith deposit of {$500.00}? When I heard the name of the clause, I looked it up on the internet and the clause is dated XX/XX/XXXX. She knew. For this reason I am pursuing this in hopes of getting my {$500.00} back. There is no other way for me to look at this ordeal, except to believe that Quicken Loans is deliberately preying on consumers.
I am attaching the XXXX XXXX clause showing date of XX/XX/XXXX at the bottom and attaching the letter I got from Quicken Loans showing my property is 'unacceptable '.
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| 03/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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In XX/XX/XXXX, I asked to be pre-approved for a new home mortgage before selecting a new home to relocate to due to my XXXX. After providing my financial information and running a credit check, Quivken issues me a pre-qualification, not pre-approval letter fora mortgage. A week later, on or around XX/XX/XXXX I contacted Quicken to report that Id entered a sale agreement for a new construction home and had a pre-qualification with the builders preferred lender with a lending rate of 2.5 % and {$5400.00} towards closing costs, with total closing cost to be estimated at $ XXXX. Quicken responded with a lending rate of 2.625 % and said the estimated closing costs would be {$5000.00}. By XX/XX/XXXX, the prime lending rate XXXX and both lenders were offering 2.625 %. Quicken falsely made it appear as though they were apples to apples to the builders lenders finance proposal because {$5400.00} of $ XXXX brings it to roughly the same total closing cost as Quiickens $ XXXX. I selected Quicken based on their provided recorded misleading information which made the two lenders seem equal. Quicken is the XXXX XXXX preferred lender. I have a long-standing brokerage relationship with XXXX XXXX. The entire mortgage process was a complete disaster. Quicken missed its own self imposed deadline to notify me that I was conditionally approved to close on the home by 2.5 times the state deadline. I didnt have a closing team assigned,. The closing costs estimates and down payment estimates were entirely wrong. I wasnt given documents to review in a timely manner. Quicken would call me during times I stayed on recorded calls that I was in my car and theyd ask me to approve overdue documents to me. Theyd contradict, on the phone, what the documents stated. A closing team was not assigned ahead of my closing date of Tuesday, XX/XX/XXXX. A final appraisal hadnt been completed before XX/XX/XXXX. The home didnt have a certificate of occupancy. I wasnt given my title survey. It was a disaster and the builder was threatening to sell the home to another family if Quicken didnt close on XX/XX/XXXX.
In XX/XX/XXXX, I began my XXXX taxes and noticed that Quicken provided a XXXX form with points listed on it as if I knowingly paid for and agreed to points. This was beyond shocking. I called my father who is my XXXX advisor who recommended Quicken and asked if witnessed anything pertaining to points. He witnessed all mortgage finance discussion calls with Quicken and I. I had been defrauded by XXXX XXXX, in my prior mortgage, so I always add a witness to mortgage & XXXXinance discussion calls. I reviewed my written correspondences with Quicken during the mortgage origination and theres no mention of points. I had them and have now a great credit score and pay all bills on time. I had a good debt to income ratio. I put over 40 % down on the home. I repeatedly informed quicken, in writing, during the origination process that I was not putting down 10 % and to correct their incorrect estimates. I was NEVER informed about points. I dont buy points. I had no need to buy points.
On XX/XX/XXXX, I called Quicken to report the error and they did not feel it was an error. Although it was never disclosed to me at any time, they had hidden 2.75 % points in addition to 2.5 % lending rate on documents on or around XX/XX/XXXX. The federal prime lending rate was 2.9 % at that time. This would have made my mortgage rate at over 5 %. My prior home that I sold on XXXX had a mortgage from XXXX with a rate of 3.25 % because I had excellent credit AND a low debt-to-income ratio. I did NOT buy points on that mortgage. There was never ANY need for me to buy points on that home or this new home with Quicken. Hiding points from me violates the Truth in Lending Law but also violates fair competition between the competitive builders lender. I had selected Quicken because they falsely advertised as equal to my builders lender, XXXX. It now turns out that Quicken defrauded me. I would have NEVER agreed to ANY points! They were never necessary. On XX/XX/XXXX, Quicken spoke to me on a recorded call and admitted they saw the 2.75 % hidden points on the XX/XX/XXXX document and that with it added to the 2.625 % rate dirclosed to me, it made it almost double the federal prime lending rate. There was NO reason for this but greed abs fraud. On that recorded call, Quicken promised to investigate the issue and call me back with RESULTS by Monday, XX/XX/XXXX. Instead of getting ANY results, I was left a casual voicemail stating the contact was leaving the office and I could try them another date. It is illegal to hide points from me and never disclose them. Had they EVER been disclosed, I could have gotten my mortgage with XXXX, the builders lender. Quicken violated competition laws as well. My father and I were transparent about the REAL proposed lending without hidden points at 2.625 % and {$5400.00} contributed to closing. Quicken has NO justification for why ANY points were ever needed let alone hidden from me. They broke the law for greed. I want them prosecutedg.
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| 08/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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XX/XX/2021 : XXXX XXXX calculated " Estimated Reconstruction Cost '' ( of XXXX XXXX XXXX, XXXX XXXX, MA, XXXX ) at {$170000.00} ; Homeowner 's Insurance policy ( with XXXX XXXX XXXX -- XXXX ) with coverage of {$200000.00} with " Additional coverages included '' based on " Increased replacement cost on dwelling. '' That {$200000.00} coverage was the minimum homeowners coverage that XXXX XXXX would write, and is " based on '' the " estimated replacement cost of {$170000.00} '', but NOT that it is the replacement cost ; XX/XX/2021 : Effective date and notice of payment for one year 's flood insurance with XXXX XXXX with coverage of {$170000.00}, based on " Estimated Reconstruction Cost of {$170000.00} '' ; Quicken Loans accepted this coverage as meeting its requirements in order to proceed to closing which occurred on XX/XX/2021 ; XX/XX/2021 : Quicken Loan sends " Lender Placed Flood Gap First Letter '' saying that the flood insurance coverage should be {$200000.00}, citing deficiency of {$24000.00} ; XX/XX/2021 : I send a fax to Quicken Loans with letter dated XX/XX/2021, noting that its " Lender Placed Flood Gap First Letter '' is incorrect, forwarding the a copy of " Estimated reconstruction cost of {$170000.00} '', and noting that any amount in excess of the reconstruction cost of {$170000.00} '' is incorrect, according to the guidelines of XXXX XXXX from [ https : XXXX ] -- " Determining the Amount of Required Flood Insurance Coverage The minimum amount of flood insurance required for first mortgages is the lowest of -- 100 % of the replacement cost of the insurable value of the improvements ; -- the maximum insurance available from the XXXX ; or -- the unpaid principal balance of the mortgage loan. '' The fax included a copy of the Estimated Reconstruction Cost of {$170000.00}.
XX/XX/2021 : Quicken Loans sends me a " Lender Placed Activity Cancelled Letter '' and then immediately contradicts this notice with a " Lender Placed Flood Gap First Letter '' which is a carbon copy of its XX/XX/2021, notice, ignoring my fax of XX/XX/2021.
XX/XX/2021 : Quicken Loans sends me a " Lender Placed Activity Cancelled Letter '' and then immediately contradicts it with a notice ( of the same date ) -- '' Lender Placed Flood Gap First Letter '' -- saying my current coverage with??? " does not provide sufficient coverage '' even while it notes that coverage must be the minimum amount as noted in the bullet point above.
XX/XX/2021 : Quicken Loans sends me a " Lender Placed Flood Gap Reminder Letter '' ignoring my XX/XX/2021, letter, and its own citation of XXXX XXXX guidelines, which I am attempting to bring to its attention.
XX/XX/2021 : I send another letter to Quicken Loans observing, as I did in my XX/XX/2021, letter, that its " Lender Placed Flood Gap First Letter '' is incorrect, citing the XXXX XXXX guidelines once again -- the same ones it cites in its " Lender Placed Flood Gap First Letter ''.
XX/XX/2021 : QuickenLoans ( now Rocket Mortgage? ) ( ignoring my letters and the XXXX XXXX requirements that it itself cites ) sends me a 'Lender Placed Flood Gap Policy '' which evidently is charging me {$340.00} for an increase of {$24000.00} in my flood insurance coverage. Unfortunately, they sent this notice -- '' Residential Property, Excess Flood Coverage, Additional Insured Endorsement '' -- to the WRONG insurance company. My flood insurance is NOT with XXXX XXXX XXXX XXXX, but is with XXXX XXXX XXXX -- with which I have adequate flood coverage!!!!! XXXX XXXX XXXX holds my homeowners ' insurance policy, which has no relevance to flood coverage.
PLEASE NOTE : Quicken Loans is persistently IGNORING the actual Estimated Reconstruction Cost of the property, which is plainly {$170000.00}. ( Flood insurance up to that coverage amount was in place at the time the mortgage closed on XX/XX/2021.
INSTEAD it prefers to note that the Homeowners Insurance says it is based on increased estimated reconstruction cost, which DOES NOT mean that {$200000.00} IS the Estimated Reconstruction Cost but rather that its {$200000.00} MINIMUM COVERAGE is arrived at by bumping up the estimated reconstruction cost to its {$200000.00}.
My homeowners ' insurance has nothing to do with my flood insurance.
Somehow, Quicken Loans is being willfully dense about this issue.
PLEASE clarify this simple issue for them, and tell them to cease and desist with its attempts to force me to obtain higher coverage for flood insurance. I have already called XXXX XXXX and notified them of Quicken Loans error and informed them that I would NOT be increasing flood coverage with them. XXXX XXXX understood, noting that most people who get these unreasonable notices ultimately give up. However, it turns out ( see XX/XX/2021, letter ) that they are trying to get my homeowners ' coverage ( with XXXX ) to be increased by {$24000.00} FOR FLOOD!! I will try to call XXXX and observe to them that Quicken Loans/Rocket Mortgage 's XX/XX/2021, " Residential Property, Excess Flood Coverage, Additional Insured Endorsement '', has been sent in error.
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| 03/02/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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To : QuickenLoans Administration : I recently had an incident with your company that has left me entirely irate. Months ago I had inquired about possibly refinancing my mortgage. Well, that casual inquiry led to a Hard Inquiry against my credit. I was not very happy to learn about this no one asked if they could do a Hard Inquiry. Then, last month, on XX/XX/XXXX, I was called by your offices - I did not initiate a call to them, they were soliciting me! I immediately expressed my irritation with your rep concerning the Hard Inquiry that had occurred several months before. I told her that I DID NOT WANT ANOTHER HARD INQUIRY against my credit report. I told her how angry I was over the past call. Suddenly your advisor, XXXX XXXX got on the line. I told him as well that I was angry with QuickenLoans for the past Hard Inquiry and that I did NOT want ANOTHER HARD INQUIRY to hit my credit. XXXX XXXX then merely asked if I was interested in lowering my monthly payments or maybe tapping into my equity. I said I might be interested in lowering my monthly payments, but again, I had made it CLEAR that I DID NOT WANT another HARD INQUIRY made against my credit. He then merely said that he wanted to update my credit information and remember, this was AFTER I told him I DID NOT WANT A HARD CREDIT INQUIRY! He led me to believe that he was doing a Soft Inquiry. I know that Soft Inquiries can be done to establish an interest rate, etc., because my own bank did one with me a month ago when I was inquiring about refinancing my car loan. My banker was able to do a Soft Inquiry and gain enough information to determine an interest rate for me and a new monthly payment for my car loan. I believed the same was/is possible for QuickenLoans to do. But XXXX XXXX was deceptive and purposefully omitted the fact that he was going to do a Hard Inquiry immediately after I told him how angry I was that QuickenLoans had hit me before! At NO TIME did Mr. XXXX SPECIFY that he was going to do a Hard Inquiry. I had just told him how angry I had been the last time QuickenLoans hit me with a Hard Inquiry before? Why would he do it anyway?!? What kind of professional is Mr. XXXX? He seems to have ethics more like a Used Car Salesman than a professional mortgage advisor! When I disputed the Hard Inquiry, your Customer Service people who contacted me were no better three in all contacted me and all refused to even discuss the possibility of removing the Hard Inquiry from my Credit Report. In fact, they all just gave a rather robotic, company-line answer. There was no humanity in any of them. What kind of corporate culture do you promote over there?
One representative said that I should have known that looking at my credit always involves a Hard Inquiry NO, I am not in the financial business, I dont know that a Hard Inquiry is always done, I have had credit information pulled with Soft Inquiries in the recent past, and I had specifically told XXXX XXXX that I DID NOT WANT ANOTHER HARD INQUIRY AGAINST MY CREDIT REPORT. After telling him this, why would he then surreptitiously do just that?!? At the time of our conversation, I was NOT a customer, I did NOT contact QuickenLoans looking for a mortgage or a re-finance, I did not initiate the contact YOU did. It was QuickenLoans who called ME and was soliciting ME for business. Listen to the recording of the conversation XXXX never said anything about a Hard Inquiry, he only said that he wanted to update some history, and then asked me my name and last four digits of my SSN. He DID NOT ask for my permission to do a Hard Inquiry into my Credit Report!
I will not let this be! I will continue to escalate this matter this small, small matter, until you fix it - even if I have to start annoying the people over at XXXX XXXX - XXXX XXXX XXXX XXXX, MI, XXXX. I am retired. I have all day to sit at my computer and file complaints and sit here and make phone call after phone call until you take that Hard Inquiry OFF of my Credit Report. I will go to the New York State Banking Department, the New York State Attorney Generals Office, the Michigan State Banking Department, and the CFPB anywhere and everywhere I need to complain in order to get this matter resolved. Even if I have to pay the {$15.00} dollar fee to file a Small Claims action against you, I will which means you will have to hire someone to represent QuickenLoans in court. Is it really a good business decision to allow this small matter to fester into something bigger and more costly? Is all of this really necessary when all you have to do is simply inform the Credit Bureaus that your representative mistakenly did NOT MAKE CLEAR that a Hard Inquiry was going to be made against my credit report? Such contact with the Credit Bureaus will cost you nothing! I dont understand the business logic that would compel you to fight me on this. It will cost you nothing to correct this! This may seem like a small matter to you, but when I know that I have been wronged, I will tenaciously fight back until the wrong is corrected.
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| 04/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I contacted Rocket Mortgage/Quicken Loans to obtain a conventional 15-year fixed rate refinance loan and was connected with loan officer, XXXX XXXX XXXX. After submitting a loan application, I was provided a lender estimate reflecting a 2.50 % interest rate, 0 discount points, and a {$1200.00} application fee. I was informed by Mr. XXXX that Rocket Mortgage was not offering rate locks until 15 days prior to the scheduled closing due to delays in mortgage closings caused by COVID-19. However, Mr. XXXX informed me that I would be provided 1 discount point ( 1 % of the loan amount ) to apply when locking rates. For example, if rates increased to 2.75 % by the time Rocket Mortgage was ready to lock the rate, I could use the 1 discount point to purchase a 0.25 % reduction in the rate. I was also told that the 1 % discount point would still be offered if rates stayed the same or dropped. In order to proceed with the application, Rocket Mortgage requires a {$500.00} deposit which is forfeited if the loan does not close.
At this point, I was provided with an early disclosure package, intent to proceed document, and a lender estimate. The early disclosure package contained an affiliated business arrangement disclosure, legal disclosure summary, housing counseling agencies notice, and a risk-based pricing notice ( credit scores ). None of the aforementioned documents made any mention of the offer of 1 point to be applied to lock a rate 15 days prior to closing.
At this point, I assumed this was an innocent omission. I called Mr. XXXX to ask for a document reciting the terms of the agreement he had recited orally. He initially stated that such a document would be provided at an undefined future time. When I pointed out that I was being asked to pay a non-refundable {$500.00} deposit to proceed, he again stated that he could not provide anything in writing. I insisted and he put me on hold. When he returned, he again stated that it was impossible to provide anything in writing attesting to his verbal commitment and that I would just need to take him at his word.
I politely insisted that I could not proceed unless I was provided an agreement in writing or a binding rate lock. At this point, I asked Mr. XXXX why I should make a {$500.00} non-refundable commitment when Rocket Mortgage refused to put its own commitment in writing. Per the terms of the lender estimate, the interest rate, points, and lender credits can change at any time unless the rate is locked. Mr. XXXX simply stated that the matter was " above his pay grade. '' Mr. XXXX also stated that Rocket Mortgage was not offering rate locks at this time and would not do so even for an increased fee. Furthermore, Mr. XXXX stated that other lenders were either not offering rate locks or were forcing customers to pay when the loans can not close, even when if the failure to close is not the fault of the buyer. I can't speak to every lender but after reaching out to at least a dozen lenders, Rocket Mortgage was the only lender that refused to provide a rate lock. It was also the only lender that even suggested proceeding past the intent to proceed stage without a rate lock.
Rocket Mortgage 's refusal to memorialize its commitment in writing is highly troubling. The use of a standardized lender estimate and the use of mandatory disclosures is designed to protect consumers and ensure they can meaningfully compare loan offers. Rocket Mortage 's offer essentially can not be meaningfully compared to any other lender that offers a lock because the interest rate, points, and lender credits can change without notice. Essentially, Rocket Mortgage is asking its customers to make a financial commitment in exchange for a totally open-ended promise to close a loan at an unspecified rate and unspecified fees. Rocket Mortgage 's insistence that I rely on a verbal commitment is completely inappropriate given that this transaction was for a {$410000.00} loan.
Rocket Mortgage 's refusal to put its commitments in writing or lock rates raises the troubling prospect that they are engaging in this behavior to intentionally hide the true cost of the loan. Once a consumer is 15 days from closing, particularly on a purchase loan, a customer may simply not have the flexibility to find a new lender. This is precisely why these values can not change once the rate is locked. Moreover, absent a written commitment to provide the XXXX discount point, there is no meaningful recourse for the customer if the rates and fees do increase. At the very least, I can see no legitimate reason why Rocket Mortgage would refuse to even provide such an agreement in writing. In other words, my concern is that this may be a bait-and-switch offer : make a highly attractive offer to lure the customer ; force the customer to commit {$500.00} to proceed with the loan ; and substantially increase the costs 15 days prior to closing, at which point the customer has few good options.
The above referenced phone call occurred at XX/XX/2020 at approximately XXXX EST.
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| 01/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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This is in continuation of complaint XXXX and can not be opened again. I have discussed with CFPB officer and she suggested to raise new complaint.
I want to raise complaint about rocket mortgage to follow unethical way of business and also hiding facts with CFPB as well. Please find below my case 1. Rocket Mortgage is the only lender who showed me an adjustment and other credit amount as XXXX dollars and told me this will be applied to your closing from Rocket Mortgage and approved by the vice president. recording can be requested to rocket mortgage and date is XXXX of XXXX. Rocket mortgage did an unethical way to get business from another lender by showing this value and not giving that amount in final closing. I have attached other four lenders, XXXX ( XXXX ), XXXX ( XXXX ), XXXX XXXX XXXX ( XXXX and XXXX ) and XXXX XXXX XXXX ( XXXX ). None of the lenders showed me adjustment and other credit amounts and for all of them the amount was zero. Refer document attached for your reference. Here my point stands that the rocket mortgage only lender showed this adjustment and other credits in the loan estimate with the same contract document and pulled the customer from other lenders. This is case of forgery showing something on loan estimate and delivering different in final closing.
2. To confirm regarding those credits two recordings can be requested, one dated XXXX XXXX and XXXX XXXX. This will have all the info about those credits and discussion with XXXX and me. More direct proof is a recent one and that is XXXX XXXX. This will testify to all my statements and will clear who is lying.
3. Regarding loan estimates from the rocket mortgage, the total cost with escrow account is XXXX dollars and without escrow is XXXX dollars ( XXXX dollars reduced from section XXXX and XXXX of XXXX, this is taxes and home insurance ). I have not selected an escrow and paid my home insurance as well as will pay taxes myself. so my total cost as per loan estimation is XXXX dollars.Now, you can refer to the closing disclosure doc XXXX copy.pdf and page no 4 where there are two columns, loan estimate and final closing, final no is XXXX dollars which is more than XXXX dollars as per loan estimate. Major Reason for this is that Rocket mortgage has not applied adjustment and credits amount in final disclosure as they promised during the loan estimate process to compensate my origination charges.
4. Regarding adjustment and credits, I have not received any breakdown from them during the loan process and no one told me this is for prorated tax credit from the seller in my whole loan process. XXXX XXXX, investigating person from Rocket mortgage, always gave different statements then finally gave reason as loan doc sign, we can not reimburse those amounts.
5. I have asked XXXX, add XXXX on our call and check the recording, she has not done those things. Only saying loan is close and can not do anything.
6. Regarding loan closing doc sign, I have asked loan officer XXXX to correct home insurance charges, as they have added that amount extra on final closing. Then another revised doc was received, 1 day before I had asked XXXX about other credits, she confirmed all credits applied and did not tell me they reduced credits. I need to pay money via wire before XXXX CST for my closing and on her verbal approval signed those documents. I am also in believe, Rocket mortgage will not do such type of fraud and have trust on them as well as on XXXX.
7. I have called and sent email to them to notify about this issue, XXXX was out of office and has not picked call, sent email to all of them, no one responded and then escalated to other members and XXXX was allocated to this case, from her first call I got to know, she is not going to help me and raised case with you.
Charges against Rocket Mortgage : 1. Doing unethical way of doing business by showing big amount in adjustment and other credits and not fulfilling this numbers in final disclosure 2. Even though XXXX confirmed these charges are to compensate loan originate charges, XXXX and team don't want to help customers stating the loan is closed.
3.They are deliberately giving false figures to CFPB as well as customer that cash to close was reduced to {$26000.00}. But, I have opted out escrow and paying taxes as well as home insurance myself. Cash to close increase from XXXX ( without escrow explained in point 3 above ) as per loan estimate to XXXX without escrow in final closing and in addition to that I got more credits from my realtor around XXXX dollars that was not included in loan estimate.
4. Due to their adjustment and other credits, I need to pay around XXXX dollars as loan origination charges and I need to cancel the loan with better.com where I was just paying XXXX dollars for the same interest rate.
Hope, I make my case clear and I was also under the assumption Rocket Mortgage is a reputable lender but from the above statements they have not delivered what they promised. Please let me know if you need any more info.
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| 05/14/2019 |
Yes |
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Web |
Servicemember |
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Quickens Loans NMLS # XXXX Working with our mortgage broker, XXXX XXXX, we locked in an APR of 4.25 % with a lender credit of {$3600.00} on XX/XX/2019 in order to allow us to be refunded our {$3000.00} in earnest money. We selected the higher rate specifically because it had a higher lender credit and would allow us to get our earnest money refunded. On XX/XX/2019 we were informed by Quicken Loans that based on updated calculations at our current rate we would have unused lender credit so we renegotiated our rate to 3.99 %. On Friday, XX/XX/2019 we agreed to the Closing Disclosure Package which stated {$3200.00} would come back to borrower. Then on Monday, XX/XX/2019 a new Closing Disclosure Package was sent to us that stated {$42.00} back to borrower. I immediately addressed this with XXXX XXXX as this was a drastic difference from Friday, XX/XX/2019.
XXXX XXXX began looking into the issue and contacted Quicken Loans to find out why they sent out a new Closing Disclosure Package on XX/XX/2019. This caused Quicken Loans to cancel the wire transfer to the title company on XX/XX/2019 resulting in closing on XX/XX/2019 at XXXX CST to be rescheduled to XXXX CST to allow time to resolve the issue.
On the evening of XX/XX/2019, I was informed that someone internally at Quicken Loans received a closing disclosure ( CD ) from the title company that reflected transfer tax ( figure listed in box E of the Loan Estimate ( LE ) and the CD ) being paid by the seller. That triggered the Quicken Loan employee to remove the transfer taxes which should never be done. Once the transfer tax was removed it created a scenario where I was receiving more credit from the lender and the seller than there were closing costs to apply it to. Because of this excess credit the lender forced us to lower our rate to remove the Lender Credit portion on XX/XX/2019. With the transfer taxes eliminated, the lower rate still reflected I would receive my earnest money back at closing, which was the initial Closing Disclosure I received on XX/XX/2019 showing {$3200.00} back to borrower. When the closer and the title company began balancing the Closing Disclosure, someone realized the transfer taxes were missing and added them back and sent out a new Closing Disclosure on XX/XX/2019 which reduced my earnest money refund from {$3200.00} to {$42.00}.
I asked how they could change the terms of the loan after we had already negotiated the terms of the loan and agreed on XX/XX/2019. I called Quicken Loans and spoke with XXXX XXXX at XXXX on the morning of XX/XX/2019. XXXX said he was the final decision maker and would review our complaint. XXXX acknowledged that someone at Quicken Loans had made an error and added an additional {$1000.00} to the refund of {$42.00} for a new total of {$1000.00} while he continued to review my complaint. A new Closing Disclosure was sent out shortly before XXXX CST on XX/XX/2019 reflecting the updated refund to borrower. XXXX said our options were to sign the paperwork as is or wait three days while they changed the rate from 3.99 % to 4.25 % to get the original refunded that was agreed to on XX/XX/2019. I stated I had travelled from out of state and could not wait three days to close and this feels like punishment since the error was on Quicken Loans which caused us to renegotiate our rate on XX/XX/2019 in the first place. I would have stayed at the higher rate if I had known I would be refunded my earnest money as originally planned. I felt like I had to choose between accepting the current document with only {$1000.00} refunded or not sign and lose the house. He said those were the options but he would continue to look into our complaint and get back to us on XX/XX/2019 if any additional refund was warranted. The new wire transfer was sent on XX/XX/2019 and didnt arrive at the title company until shortly after XXXX CST when we had already arrived to sign the paperwork.
On XX/XX/2019 I called XXXX at around XXXX EST since he had not followed up. He stated the {$1000.00} they added to our closing was all their error warranted and they would not refund any of the remaining funds originally annotated on XX/XX/2019. I told XXXX I would be filing a formal complaint with the Consumer Financial Protection Bureau. He said thanks for the feedback and ended the call.
Quicken Loans never mentioned the name of the individual who made the mistake but they did admit it happened and they admitted that new training was to be implemented so that this was avoided in the future on other files. Their policy is to never reduce transfer taxes by more than {$100.00}, they obviously failed to adhere to this policy.
I believe Quicken Loans is in violation of TILA-RESPA Integrated Disclosure ( TRID ) rules, because they released the Closing Disclosure to me without the transfer tax and box E is a zero-tolerance field, which means they are not able to make changes to this field once the borrower has acknowledged a Loan Estimate or Closing Disclosure.
|
| 10/17/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I tried to refinance my mortgage through Quicken Loans starting on XXXX XXXX, XXXX. They took my information and said congratulations you were approved for an FHA Loan at 3.99 % and the amount of our original loan plus enough to pay off my car loan and my other loan that I had to get to get caught up on the house payments a few years ago that I am still paying on. The said the loan would close on XXXX XXXX this year and that my credit was good and my score was good enough for it. Then here it is XXXX XXXX, XXXX and they told us that we did not get approved for this loan. There are multiple things that happened throughout this loan process that was wrong and kept it going this long. One of which is the information they would ask for I would send in as soon as they asked then they would say it was not what they can except then asked for more information and then said the same thing. for example, in XXXX they asked for a 12-month payment history of payments to the house that we called and asked our original mortgage company for and they always take up to two weeks to send it out. We received it and sent it into Quicken Loans and then the response back was we are sorry we now need 24 months-payment History from your mortgage provider and we can except bank statements for this printed from your computer as long as it had the URL on it and it showed it came from their website or another call into your mortgage company to have them send it so we let them know again it could take up to two weeks to get this from our mortgage company but I will print out the bank statements for the 12 months they were missing since they had a 12 month recent payment history. I did this and they said they could not except it but if I go to the bank and have them print it with their stamp showing they did they would except this. So I did this for them as well and the note back to me said it was not good enough that they would have to wait for the mortgage company to send the 24-month payment history. This came in and I sent it in but then they said this was not good enough and they made me do a three-way call with my mortgage company to go over the payment history. This was the beginning of XXXX. The loan had to be extended we were informed the XXXX before the XXXX when it was too close. and that not to worry it should be good to go before the month was up if not by the end of the week of the XXXX. Then we get a call on the XXXX. to let us know that no we need you to make XXXX payment, XXXX payment plus come up with XXXX in verified funds to make the first mortgage payment to the new loan. We had one week for this and so we did the best we can. there was so much more then this that happened but I am unsure if you want it typed. They ended up saying they needed to extend it again for XXXX then they called today to let us know we did not get the loan because the payment for XXXX was not made on time. It was their fault we were stuck with this and their fault it was extended to this far. We let them know back in XXXX are condition and why and what we were looking for and was told through XXXX, then XXXX its all good just one more thing and we are good to go. They also at one time said find someone to pay your bills so that you can just make the house payment to get it done and not to pay our bills by this time we were so desperate and counted on the close that we did exactly this now we are way late on everything and shut off notices being sent in and now we look at getting are car repoed, things being shut off and coming up with XXXX payment with nothing in the account. It is their fault it was a day by day we need this or need that and when asked why we just did not get a list of what they need we were told that its because they dont need all that most the time so they do not believe in sending out this list.
This company works on a message board that you are told to log in at least once a day to see if there is anything else that is needed or any updates to the loan process. I have printed out the whole message board along with all documents send in and the time frame of it sent in to them along with the loan details and the debts to be paid off. I also have all E-mail corrispondence kept from them that shows we started at least on the XXXX of XXXX. I also have phone dates and times from are phone company kept for the conversations that we had that was just phone related and not on the message board. I also have my bank that I talked to along the way that I believe I can get a letter stating what I had told them while getting things printed out. By the way when I did go in to get bank statements printed out and they said they needed XXXX bank statement one of the loan officers told me when I asked what am I to say to them because they can only print it out like I printed it out for you, I was told to tell them nothing and just say its a personal matter. If you need this information I can copy and send it in to you let me know please.
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| 11/07/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XXXX/XXXX/XXXX I was given an LE that showed lender credits of {$1700.00}. Also, XXXX XXXX verbally told me he would give me an additional {$200.00} in lender credit as an apology for the poor service I received from his team. In addition to this, I was told by XXXX XXXX XXXX XXXX XXXX XXXX that I would receive a credit of {$500.00} for the appraisal fee I had to pay to start my application. By my calculation, this would be a lender credit of {$2400.00}.
My CD issued on XXXX/XXXX/XXXX reflected {$500.00} in lender credits. I was told the {$500.00} credit was for the appraisal fee. I asked numerous employees at XXXX and their title XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX about where my additional credits were and why did I not see them on my CD. None of those employees were able to explain to me why the credit amount changed. I was told to go ahead and close and they could fix it on the back end. This advice was given to me at XXXX the night before my XXXX closing.
At this point, my closing had been moved multiple times by Quicken ( original closing date was XXXX ) due to their errors and lack of follow through, and I and my family did not have a home as our prior home had already closed. I believed at the time that XXXX and XXXX would make this error right and closed my loan on XXXX/XXXX/XXXX.
I did not receive the remainder of my closing documents before my XXXX closing. ( I was later told they uploaded them late on XXXX/XXXX/XXXX to the XXXX site, but I did not receive a notification, nor did anyone from XXXX call to go over the closing docs with me or tell me they were available. ) The day of my closing, multiple errors were found between my ALTA and CD ( the notary doing the closing was unable to answer why there were errors and when we called XXXX XXXX, XXXX told us that that 's just how they do the math? ) It did n't make any sense to the notary or me at all, as the total numbers were completely different between the XXXX documents. ( I had not received the XXXX until I was at the closing table ). Again, I was told by XXXX XXXX to go ahead and sign my closing docs and they could fix it later.
The vesting on the deed was also incorrect and did not match the mortgage.
I was told by XXXX at XXXX XXXX to cross out the incorrect info and hand write in the correct vesting.
As soon as my closing was completed, I called XXXX XXXX and left a detailed message about the errors and also asked when I could expect a check with the lender credit amount I was owed.
I received an email on XXXX/XXXX/XXXX from XXXX XXXX stating the {$300.00} credit reflected on my CD was from XXXX XXXX XXXX I do not see this credit reflected on my CD-I do see a {$500.00} credit ( which I was told was for my appraisal ). She said she reviewed the initial communication about credits for interest rates with XXXX XXXX. The interest rate was locked on XXXX per XXXX and she states that XXXX said we can offer 4.125 % with a credit of {$920.00}.
XXXX then says ( in the email ref above ) that at some point in the loan process they repulled credit and it caused a change in pricing. A notification should have been sent to an appropriate team to go over this change in pricing with me ( but never happened XXXX. I would like to reiterate, I never knew they repulled my credit, never knew my XXXX XXXX changed ( and would actually like proof of this ), and absolutely no one told me there was a change in lender credits owed me.
She further states that XXXX 's XXXX submitted a check for {$500.00} XXXX which I received XXXX. and that they agree to split the remaining amount that was offered to me on XXXX. I was never asked if this was ok ( the split ) and never agreed to a split. It is not ok with me. I want the entire amount owed me, plus the {$300.00} credit and {$500.00} appraisal credit I was promised. By my calculations : {$1700.00} reflected on my XXXX, plus {$300.00} poor service ( it was originally {$200.00} but apparently XXXX raised to {$300.00} ), plus {$500.00} appraisal fee credit ( I had to prepay for the appraisal to get my application started and was told I would get it back as a credit ).
I did receive the check for {$210.00} from Quicken ( the split fee XXXX referenced in her email ).
I feel completely taken advantage of by XXXX and that they were not honest or forthcoming in their dealings with me. I had to escalate my issues with them to XXXX levels and higher to get any action at all. I am only referencing the lender credit issue in this complaint, but there were many other instances of half truths or out right lies during the processing of my loan regarding status, process, etc.
Furthermore, I feel the final answer I got from Quicken about my missing lender credits to be suspect, if it was due to a change in circumstance, why could n't any of the other numerous employees I spoke to on the evening of XXXX explain it to me? That seems dishonest and shady to me.
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| 05/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I recently applied for a mortgage through Quicken Loans. The process went very smoothly until I received the settlement statement on XX/XX/XXXX ( I was set to sign the closing documents XX/XX/XXXX -- but more on that in a moment ). When I noted that I had been charged {$2300.00} for " points, '' I called the lender to find out what this charge was. I know I did not buy any points. I did not see this debit amount on the Closing Disclosure. As a matter of fact, the Closing Disclosure lists this discount at 0.875 % ( {$1400.00} ). I don't understand how it arbitrarily increased to {$2300.00}, especially considering I increased my down payment from the minimum required to 20 %.
I called XXXX XXXX, the document processor, and he was rude and told me he had nothing to do with the process once the loan closes -- he could not help me. He forwarded my call to XXXX XXXX, my loan officer. XXXX was on vacation. I was then shuffled from one Quicken employee to another until I was connected with XXXX XXXX 's supervisor, a man named XXXX. I explained to XXXX that I did not buy points. His response was used-car-salesman at best. He told me I had paid for the privilege of locking in my rate of 4.75 %. I told him that that was not how the process was explained to me. I was not told my XXXX XXXX that I was buying percentage points. XXXX assured me it was a good thing I did because the rate was up. I asked XXXX was the rate was on XX/XX/XXXX when the rate was locked. He told me he could not tell me because he did not have access to that information. I asked what the rate was currently. He would not tell me. I had to ask a few times before he told me it was 5.125 %. He said that since this was my first home ( not factual ) and I planned on staying in it a long time ( not factual ), it was in my best interest to lock the rate. He also, strangely, told me that if I had not locked the rate, Quicken would have paid some of my closing costs. It doesn't make sense that I would pay Quicken more cash up front with no actual benefit to my own accounting when I could have paid less and then had Quicken pay part of the costs too.
I did receive paperwork on the lock that I had to sign. I clearly did not quite understand what I was signing considering the language used in the document stated I was getting a loan " discount '' of {$2300.00}. I have to take accountability for not understanding this process, but I also feel like Quicken loans took advantage of the situation. They clearly knew that if I didn't get the full disclosure of costs until a day before closing, I would most likely be in a position where I would have to either close or blow up the sale. This is so unethical. XXXX, the loan officer, also disclosed that he works on commission, so it doesn't surprise me at this point that he was padding his sale.
In addition to this issue, throughout the loan process, the document processor, XXXX, kept telling me my closing date was XX/XX/XXXX. My closing date was set initially by my realtor, per my request, for XX/XX/XXXX. I inquired many times what XXXX meant by " closing '' and why it had moved to XX/XX/XXXX. He was very evasive and kept saying, that's the date we have. I kept saying, that's not the date on the buy/sell agreement. ( I was also selling a house in Montana, and I didn't know if it would close and settle by XX/XX/XXXX. ) Yet, XXXX kept telling me I needed to get all the documents in so I could close on XX/XX/XXXX. He even directed me to contact the homeowner 's insurance company and tell them the date needed to be XX/XX/XXXX, not XX/XX/XXXX. My realtor thought he must mean I would have my documents in by XX/XX/XXXX so I could close on XX/XX/XXXX. Finally, my realtor asked me to ask what day the sale was recording. I emailed XXXX on XX/XX/XXXX asking what day the sale was recording. He replied, XX/XX/XXXX.
I let the closing date of XX/XX/XXXX stand because it didn't seem to matter. But, on the settlement statement, I see I have to prepay {$120.00} for closing " early. '' It was not at my request that the sale close early. I kept telling Quicken I couldn't close early as I was waiting for my other sale to settle. And, at no point was I told I could close early if I prepaid the interest for those days. So, yet another very shady business practice just to get more money in Quicken 's door. I feel like I lost {$2500.00} I could have invested in fixing up my new home -- yet, I did end up closing. I was too far along in the process, and I would have only lost more money if I had started over with another lender. This is criminal. There may be laws on the books that state lenders need to disclose in writing, but when the loan officer explains the entire process is a way that utterly misrepresents the process full well knowing that by the time the buyer figures it out it will be too late is just the lender 's way of successfully circumventing the laws. It's disgusting.
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| 09/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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On XX/XX/XXXX I spoke with XXXX XXXX about refinancing my existing mortgage and combining it with a home equity loan I had taken out earlier. When he reviewed the terms of this new loan with me he stated the points would be in the neighborhood of {$4000.00} with a processing fee of {$850.00} and an underwriting fee of {$300.00}. I said I was not willing to pay that much and attempted to end the negotiation. XXXX asked if he could put me on hold while he spoke with his supervisor. When he returned, he stated the points would be reduced to {$3500.00} and I would get a lender credit of {$950.00}. I agreed to those terms.
As the loan process got underway I received emails from their online tool, Rocket Mortgage, that there were documents available that I needed to acknowledge before the application process could progress further. When I reviewed a subsequent Loan Estimate Document dated XX/XX/XXXX, the points were stated at {$4700.00} with a processing fee of {$850.00} and an underwriting fee of {$300.00} and the Lender Credit was reduced to {$150.00}. The cost of the loan was now well above what I had already rejected during our initial conversation on XX/XX/XXXX.
I called XXXX, he mentioned that my house appraised for a lot less then I thought it was worth on XX/XX/XXXX. I told him again I was not willing to pay that much for a loan. He said he would get back to me. Another gentleman, XXXX, called me an assured me that the original terms of the loan would be honored when I received the actual Closing Disclosure. He told me to acknowledge the form so that the loan would not be held up.
When I received the Closing disclosure, date issued XX/XX/XXXX, the points listed were {$3900.00} with a processing fee of 700 and an underwriting fee of 300. No additional lender credits.
I called XXXX again to tell him I was not willing to pay that much for a loan. He said that he could not honor the original terms of the loan because my house appraised at 270,000 and my loan was for XXXX giving a loan to value of 61 %. I suggested that a LTV of 61 % was quite acceptable and should not have impacted our original agreement. He assured me that there was nothing he could do. He insisted that this was a good deal for me and I was scheduled to close in just a few days. He kept pushing me to proceed with the loan, told me it was industry standards that I would not get a better deal elsewhere and I would have to start the loan process all over again with someone else and that would take months. Again I told him that I was not willing to accept these new terms, I agreed to proceed based on the terms presented to me on XX/XX/XXXX and I wanted to end my proceedings with Quicken Loans. He sent me an email on XX/XX/XXXX which is attached. I stopped taking his phone calls because they left me feeling frustrated, manipulated and insulted by his insistence that he knew what was best for me. I stated that I wanted a refund of my {$500.00} deposit.
I went out to the Rocket Website and formally withdrew my loan application and called the attorney to cancel the closing scheduled for XX/XX/XXXX.
I started looking for another Mortgagee and contacted XXXX XXXX. Their interest rate was 4.125 %, loan amount {$160000.00} instead of {$160000.00} and Points {$1400.00} with a {$500.00} lender credit.
Attached is my XXXX Closing disclosure as proof. My LTV with XXXX is about the same, yet they didnt ask for almost {$5000.00} to process my loan, they did it for {$1800.00}.
XXXX XXXX called me on XX/XX/XXXX. Again I had to endure conversations very similar to XXXX on how these new terms were mandatory, how this was a good thing for me and I wouldnt find a better deal. Both he and XXXX thought that by reminding me that I was so close to closing would convince me to take this loan. I interrupted him, thanked him for taking the time to speak with me and hung up. I received an email from him outlining new loan terms. I reviewed the email briefly but couldnt make sense of it, it contained total loan cost, total prepaids no actual line detail. After speaking with XXXX XXXX and knowing that a LTV of about 60 % does not mean I have to accept points of almost {$4000.00} ( {$4700.00} on XX/XX/XXXX ) I did not want to do business with Quicken Loans regardless of their offer. They put me through a lot of aggravation, waisted a lot of my time and insulted me by ignoring my decision not to spend {$5000.00} on this loan, which I stated repeatedly. They would decide how much I would spend for this loan even though I told XXXX on XX/XX/XXXX that I was not willing to spend that much for a loan.
I contend that Quicken Loans should have been able to honor the original loan terms. My deposit was given based on the original loan terms. That deposit should be refunded to me since they would not honor the original terms until I formally closed out my application.
Thank you
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| 08/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I participated in a consumer credit transaction, pursuant to its use under 15 USC 1602 ( i ), utilizing my open end credit plan pursuant to 15 USC 1602 ( J ) and credit card ( 15 USC 1602 ( L ) ) in which on XX/XX/2021 I granted/sold QUICKEN LOANS , LLC ( also doing business as Rocket Mortgage ) credit ; only a Creditor ( 15 USC 1602 ( i ) ) can do that ; I understood this to be a credit sale ( 15 USC 1602 ( H ) ). The final minute of my meeting to sign federal mandated closing docs., came the 'Notice of Right Cancel. ' I asked the closing agent to explain the form to me and he said, " The only time I have seen this document used is when the bread-winner is deceased and the surviving party can't afford to pay the debt .... '' He then stated if I signed the form I would have to begin the process all over again. His words influenced me not to review the form, for fear of starting the underwriting process all-over-again. I had only a 30min lunch break to review these docs and took the agents word and rushed back to work. After careful review of the 'Notice of Right to Cancel ' form on Saturday XX/XX/2021 I realized I was mislead about the context of the form. Two month following, I mailed my Right of Recession form and 12 other documents. An Affidavit of Truth stating facts about Federal violations found, Exhibits A-E supporting my findings, Invoice for violating said Federal Laws, and a cover letter explaining the problem I was having plus violations found.
I would like to add that the 'Notice of Rights to Cancel ' presented to me XX/XX/XXXX does not contain full disclosure on how to exercise the right to rescind. It leaves out very important sections of 15 USC 1635 ( f ) and 15 USC 1635 ( 4 ) - Applicability.
On XX/XX/XXXX, XXXX I certified mailed my federal findings. Friday XX/XX/XXXX, XXXX at XXXX I was sent an email from XXXX XXXX XXXX Quicken Loans Senior Research Team.
XXXX XXXX : We recently received a Notice of Right to Cancel document that was signed by you on XX/XX/2021. Unfortunately, we wont be able to cancel your loan as the latest we would cancel it would have been no later than midnight XX/XX/2021. If you have any additional questions or concerns regarding this, please do not hesitate to give me a call. My direct number is ( XXXX ) XXXX.
I called XXXX following this email and was met with the same message. I pleaded with XXXX to review 15 USC 1635 ( f ) - Time Limit for Exercise of Right which states, " An obligors right of rescission shall expire THREE YEARS after the date of consummation of the transaction or upon the sale of the property, whichever occurs first .... '' XXXX reiterated that he would not be able to assist me any further and that his team will primarily respond back to the Consumer Financial Protection Bureau, complaint number XXXX-XXXX opened on XX/XX/2021. I brought other violations found to XXXX 's attention such as, 15 U.S. Code 1611 ( 1 ), 15 U.S. Code 1611 ( 3 ), 15 U.S. Code 1640 ( 1 ), 15 U.S. Code 1640 ( 2 ), 15 U.S. Code 1640 ( A ), 15 U.S. Code 1640 ( i ), 15 U.S. Code 1692j, 15 U.S. Code 1605 ( a ), 15 U.S. Code 1605 ( 5 ) and more. XX/XX/2021 would have completed the 20 days QUICKEN LOANS , LLC had to comply with 15 U.S. Code 1635 ( b ) Return of money or property following rescission. QUICKEN LOANS , LLC violated the federal law and a consumer. This is classic fraud to which I am aware that there are civil liabilities.
Next, I was assigned XXXX XXXX from the Client Relations Team at QUICKEN LOANS , LLC. A 2pg letter was sent in response to my CFPB complaint on XX/XX/2021. In that letter XXXX states, " While we regret that you are dissatisfied, we do not agree with your assertions ... your recession period ended on XX/XX/2021 ... we are unable to rescind your loan. Loan is not defined under the Truth in Lending Act, Fair Debt Collection Practices Act or the Fair Credit Reporting Act. I do not know how that word applies to a consumer credit transaction in which a creditor granted credit and created a creditor who extended the credit to a consumer for personal property. I spoke with XXXX XXXX on XX/XX/2021 at ( XXXX ) XXXX she states she did not see my Affidavit of Truth stating facts about Federal violations found, Exhibits A-E supporting my findings, Invoice for violating said Federal Laws, and a cover letter explaining the problem I was having plus violations found. I included those documents in my CFPB complaint.
XX/XX/2021 I certified mailed my latest finding in addition to a new Affidavit of Truth, exercised my right to Cease and Desist ( 15 USC 1692c ( c ), 15 USC 1692c ( 1 ), 15 USC 1692c ( 2 ), 15 USC 1692c ( 3 ), asked for validation of debt pursuant to 15 USC 1692g and more proof of a consumer credit transaction and violations. Clear fraud has taken place. At this point I believe QUICKEN LOANS , LLC is acting willfully pursuant to 15 U.S. Code 1611.
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| 12/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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From : XXXX XXXX XXXX : XX/XX/XXXX To Whom it Concerns, I believe I am the victim of mortgage fraud and consumer bullying by Rocket Mortgage, a major mortgage loan provider located in XXXX, Michigan.
All email communications and documents downloaded from Rocket Mortgage available here on a XXXX XXXX XXXX : XXXX : XXXX? usp=share_link People of interest from Rocket Mortgage, title, first date of contact, phone number, and email XXXX XXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX o ( XXXX ) XXXX o XXXX XXXX XXXX, o XXXX XXXX XXXX XXXX XXXX o XX/XX/XXXX o ( XXXX ) XXXX o XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXX/XX/XXXX o ( XXXX ) XXXX o XXXX XXXX XXXX o XXXX XXXX XXXX o XX/XX/XXXX o ( XXXX ) XXXX o XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX o XX/XX/XXXX o ( XXXX ) XXXX o XXXX XXXX XXXX o XXXX XXXX XXXX XXXX o XX/XX/XXXX o ( XXXX ) XXXX o XXXX In XX/XX/XXXX I locked in a 5.25 % rate with rocket mortgage with an expiration date of XX/XX/XXXX. The bottom half of page one of this file below specifically calls out my Interest Rate Lock Agreement. This section spells out that Locking an interest rate means your rate is protected from market changes until the closing of your loan or until your Locked Expiration Date whichever comes first.
https : XXXX? usp=share_link After providing proof of funds on XX/XX/XXXX and again on XX/XX/XXXX along with re-affirmation of my interest rate at 5.25 %, see this file specifically : https : XXXX? usp=share_link I received a phone call on XX/XX/XXXX from my " personal banker '' in which they left me a voicemail and wanted to usher in a quick closing of the home with a brand-new interest rate of 6.375 %.
At this time, they moved my closing date out 7 days which moved it outside of the original rate lock window, despite me and the seller having everything we needed complete to close within my rate lock window that I was committed to by Rocket Mortgage. This was all confirmed via phone call with XXXX XXXX on XX/XX/XXXX and then followed up with this specific email : I received 3 distinct different explanations from Rocket Mortgage on why the rate change happened. These discussions happened both over phone and email from XX/XX/XXXX through XX/XX/XXXX. This email chain can be found here : https : XXXX? usp=share_link XXXX ) I violated mortgage law by providing proof of funds outside the legal window ( this was later back tracked and proven to be false ). This was first told to me by XXXX XXXX via phone call on XX/XX/XXXX at about XXXX XXXX. Rocket Mortgage should have recordings of this phone call as they later mentioned to me that they reviewed previous phone calls.
2 ) The closing agent changed the date from XX/XX/XXXX closing to XX/XX/XXXX closing and the rate change was " accidently triggered ''. This was told to me by XXXX XXXX on XX/XX/XXXX ending around XXXX XXXX.
3 ) The capital markets team did not have enough funds secured based on the original lock date and could not commit to my original interest rate. This was told to me by XXXX XXXX numerous times be re-affirmed during a lengthy 40 + minute call on the evening of XX/XX/XXXX between XXXX and XXXX CST.
Ultimately, Rocket Mortgage explained that they couldn't honor the interest rate because of item number 3. They told me if I did not like the new rate I could go with another lender.
This was obviously impossible knowing that Market rates at the time were well over 7 %. I had also committed myself and family to moving into a new home and our existing home was well underway to be sold. In short, going with another lender was close to impossible for us based on timing.
Rocket Mortgage took advantage of me as a customer and breached their 90-day rate lock agreement. I have emails and they have recorded calls that speak to all these points above. I have signed and uploaded documents from Rocket Mortgage. The most damning evidence for this are the documents provided and uploaded by Rocket Mortgage on XX/XX/XXXX and XX/XX/XXXX ( 4 days apart ) that somehow magically triggered a rate change.
The bottom line is this, as soon as I had demonstrated proof of funds, Rocket Mortgage violated our rate lock agreement and tried to slip the interest rate change by me and close very quickly to secure their new enhanced rate.
In total, the interest rate change will amount to close to {$100000.00} over the 30-year life of the mortgage. I would like to pursue Rocket Mortgage for damages in this amount, plus legal cost recovery. I believe that this practice has likely happened to other consumers who are less informed and knowledgeable than myself. I would be interested in understanding additional financial cost recoveries I can include in this and would suggest approaching this as a class action if this is happening to other people.
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Illinois XXXX XXXX XXXX
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| 02/17/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We have been working since XX/XX/2020 with Quicken loans. We have provided Quicken everything they requested from us in a timely fashion. They pulled our credit and found we have great credit scores. Also they found we have more than enough funds in our bank accounts and two great job offer letters. We are trying to relocate to North Carolina. My wife and i received a pre approval letter from Quicken after they looked at all the information we sent them, so we can start looking at homes and writing offers at homes we loved. We found a home, wrote an offer it was accepted, we paid the seller a XXXX due diligence we also provided XXXX, XXXX earnest money, inspections for the house that cost us XXXX , the appraisal for the home cost us XXXX $ and the survey cost us XXXX , 2 weeks before the closing date XXXX the XXXX after everything was in place they terminated the loan based on my wife 's employment offer letter. The person that we spoke to after was very rude. He suggested that we find the last minute a co signer or pay XXXX plus down-payment or the loan would be terminated. All this occurred because when researching my wife 's offer letter they saw she shares the last name as the company that hired her. Her father used to own the company 7 years ago and he sold, he is retired and he no longer has any ties in the company. The new owner also provided another letter stating there is no family relationship inside the letter and also asked Quicken loans to contact her if needed. At that point after we provided what Quicken had requested we were told that we were moving to the closing date with no issues. Within less than 3 hours of being told that the additional owner letter was being sufficient our loan was terminated without any additional investigation on Quicken part. No additional effort was made from quicken to validate the owners letter. They were very rude to us and unwilling to do anything additional. We were more than prepared to do whatever it took to show them there was no longer any family ties to the company. They found my wife 's letter as a reason for the termination but it seems this is not the actual reason because the termination letter states otherwise. They never reached out personally to us to explain us the reason we were terminated, our realtor contacted us because he found out from the attorney that represented the seller. We found our Quicken loans officer to be very unprofessional from the very beginning. There were several things that were never explained during the process and then only explained after we went under contract and spend several XXXX dollars. She just kept telling us we were going to be approved and there were no issues at all even though i had concerns and i expressed them. After being desperate not to lose all the money we spent so far and our loan to be terminated after reaching out to our family for help we called them back and asked them to do the XXXX down payment that was one of the options the gave us before the termination. We told them we would like to proceed with it but this time they came up with a different excuse telling us we would have to pay off the remaining balance of our auto car-loan that we financed. Nor to Me nor to my wife was ever mentioned anything about auto loan before and all calls are supposedly recorded. As final and last attempt out of despair i emailed one of the Vice Presidents of Quicken and someone got back to me, supposedly to clear the situation and help us only at the end to accuse me side ways that even my offer letter wasn't Legitimate when the hospitality group i was going to work for is very well known in all North Carolina and we were liars and all of sudden now it wasn't just my wife 's letter but many more red flags why they wouldn't give us the loan. As you can tell the reasons kept changing all the time for the loan termination to the very end. The only reason all this happened is because they are unprofessional they were rude to my wife obviously for her being a XXXX and not XXXX and because they don't know what they are doing and mislead people believing they have a loan approved in their hands. I am really disappointed and angry as my family is also dealing with Covid, my wife has been struggling with XXXX XXXX and XXXX in the hospital within the last 3 weeks and they were all aware of that. This was our only chance to move and start our lives in a place we really wanted to be with documented proper employment letters. Actual job start dates. We wanted to be able to provide a better life for our family and this process has ruined us future and economic wise.
Enclosing i have all the proof gathered, if you have any additional questions do not hesitate to reach out to me here is my phone number and email address.
First and Last Name : XXXX XXXX Phone : XXXX Email : XXXX Thank you for your help in advance.
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| 07/03/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Public record information inaccurate
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Web |
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Quicken Loans on our mortgage contract was not to include two lots adjacent to property we received a loan on in XX/XX/XXXX. Their attorney assured us at signing that the contract had no other error than the mentioned extra two lots on a page that the closing attorney told us to circle the lots 7 and 8 and put an. X over it and initials by my husband and I. In XX/XX/XXXX, I had XXXX XXXX, furlough days st work and my job position at XXXX was. A budget throuout the district. My husbands company of 13 years sold out to a franchise in which came in and changed the entire company. Everyone had a title change, so the company could legally change everything about the employees pay and job description. The XXXX position had a van, to deliver product in, all expenses paid, gas was a significant amount that was reimbursed, a required cell was covered by the company with the primal owner. Then the new owner have a choice of XXXX per hour from a previous salary of XXXX a week, health insurance, 401k. I had to quickly add myself and my husband to my work insurance, since I was just diagnosed with XXXX XXXX XXXX. My husbands has had XXXX XXXX XXXX for years st that time. We put our house and our lots up for sale because we could not pay {$1200.00}, plus escrow anymore for the house payment. XXXX was given our mortgage loan even before the first payment was due. We got behind and XXXX did not pay our escrow taxes for the first two years when we were on time. After XXXX would not accept any kind of. Payment arrangement they sent foreclosure papers to us on XXXX. The cover sheet said that the property involved included the two adjacent lots that Quicken Lians knew we were not going to do the loan back in XXXX if they had to include those two lots. My attorney immediately let Quicken Loans and XXXX know legally responding that the two lots were not included. A mediation meeting was held in XXXX at attorney XXXX office. XXXX had attorneys show up, Quicken had a problem wit the lawyer they were to send but still they never gave input per phone that day or and day for these last horrific days to clear up our loan that the two lots were not in the loan and we have never been able to get out of litigation because of that. Quicken Lians never would offer us any help on a modification loan or any help and so they nor XXXX would work with SC Help that we had XXXX XXXX in XXXX, SC do all the processing to get us help, but XXXX and Quicken Loans would not give any comment back to them or our attorney for an amount they would accept as the price of the house. At that time, SC XXXX had {$32000.00} to XXXX XXXX XXXX since we were struck hard with financial loss, then XXXX would not give us a modification loan except to be the amount we had in the first place, XXXX dollars, I still have the slips to send in with the payment and XXXX and HUD want to say we would not accept help! Then we were thrown to XXXX XXXX XXXX XXXX and they demand to change our XXXX contract to deficiency loan while our original contract has deficiency waived on it, they would not work with SC Help last year about XX/XX/XXXX, with XXXX XXXX, the give our attorney an amount they would accept for the house. SC Help had {$36000.00} to come off of the price at 2 percent interest rate but XXXX would not respond. XXXX just told my attorney they would give us a XXXX payment and go up to XXXX after a few months?! My husband had XXXX XXXX due to XXXX after the mediation meeting, then, with him not working and no financial help, we had some property foreclosed on. Then my husband had XXXX XXXX XXXX the time he had a XXXX job that paid XXXX an hour. He was released from that job and could not work standing for long periods of time. Three years ago his XXXX had gone back to XXXX and had an ablation procedure that worked. So, he has just completed two years of XXXX XXXX XXXX and working as an XXXX with XXXX XXXX XXXX at a XXXX XXXX. I had my job taken away as a budget cut, but the XXXX had found me a lower paying job in XXXX, and I am still st that XXXX XXXX. The XXXX XXXX XXXX XXXX knows this, all we need was Quicken, XXXX XXXX, still there, can vouch that we were not going to do the loan if they were going to include the two lots 7 and 8. I now have been diagnosed with XXXX, and we have and are still being told we are. Going to lose our house over the last ten years. We have done everything that you are to do to be able to save our home, but instead we are told we can not rent, or buy anything now that our credit and judgements are on us. I couldnt cover the land payment or ever try help from somewhere else, since we were always in litigation over land that was never in the loan, but no one would ever satisfy or justify in writing to clear us up to live life the last eight years. To be able to play and have a little money to do a few things with the grandchildren.
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| 04/07/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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This complaint is against XXXX XXXX NMLS # XXXX with Quicken Loans Toll Free : ( XXXX ) XXXX ext. XXXX. On Tuesday, XX/XX/XXXX, I spoke with Director of Finance XXXX XXXX via phone and text. The loan officer XXXX XXXX I had previously worked with was out of the office. XXXX had previously advised me that if I could show more income possibly through a co-borrower then I could possibly get approved for the loan of $ XXXX for a home. XXXX had told me weeks ago, my DTI was approximately 55 %. My mother agreed to co-sign. XXXX confirmed a time for us to call her on a conference call. We called my mother on conference call and XXXX entered the information. XXXX demeanor was as if he purposely did not want to get me qualified based on race. For example, I kept explaining to him about my mother being an authorized user on the XXXX XXXX account, his reply was as if I was not being truthful. Next, he asks me again about liquid funds and the down payment. I inquired about Down Payment assistance programs in Tennessee ( XXXX had already told me they work with or were aware of different programs and could provide information for them ). XXXX says abruptly he did not have any information on down payment assistance and continue to badger me about where I was going to get the money from. I replied Down Payment assistance funds could be 100 % gifted and he confirmed with a snarling statement As long as you can show documentation then he repeated it as if I was some 2X criminal. I replied Everything has to be documented in Mortgage and showing proof was not the issue. XXXX had never badgered me about where I was getting the funds from. XXXX also asked me about if I ever planned on paying back my student loans. ( He never suggested or recommended I contact the student loan department to set up a repayment plan so they would not have to use 1 % of my total loan debt which skewed my DTI tremendously. XXXX also tells me my DTI is still 55 % after adding my mothers income. Really? ) I could tell the conversation was taking a turn for the worse and could sense this was racially motivated. My first name XXXX is an XXXX or XXXX XXXX name and I knew all the negative and unwilling to help treatment was revolving around this. XXXX would have been more willing to help if I was XXXX. He would have tried to offer suggestions and recommendations ( even though I know he could not actually TELL me what to do ) to help get me approved. The down payment is only 3.5 % ( which at most would be XXXX ). I could easily have that gifted or use the small amount in my retirement account toward down payment. It was not like I am buying a $ XXXX home. I asked XXXX how much a payment would be on a $ XXXX home and he replied roughly with taxes and insurance, it would be {$700.00} ( a few dollars ). I have paid $ XXXX or more in rent for the past almost 10 years with a clean rental history. Why were compensating factors not considered? As a MLO ; why did XXXX not send this to the underwriter to at least look at? If my credit report/rental history is clean and current with me paying $ XXXX per month in rent, why would I not be able to afford a {$700.00} Mortgage payment? XXXX did not take this into consideration because he wanted to intentionally not approve my loan based on race. After I spoke to Customer Relations at XXXX, I receive an email from XXXX the next day which tells me to review all of the customers compliments and reviews of peoples hes helped get approved. Approximately 99 % were XXXX people. I was very insulted. I am curious for CFPB to investigate the ratio of XXXX to XXXX XXXX approved for loans in his portfolio and at Quicken Loans.
I work very hard in my professional career, community, and church. I successfully completed XXXX XXXX a few years ago. I completed college within 4 years ( right on time ) after high school. I am not upset about the denial but the actual treatment from this person. I am appalled I was treated by a XXXX male with a superiority complex as if I was a criminal on the streets. XXXX acted as if I was getting drug money from under my bed and could not show documentation. It is insulting. My parents experienced segregation and went through a lot of racially motived things during their error of being professionals and purchasing their homes and other real estate. They were not afforded the opportunity to pursue a fair education and higher education. I am disgusted how I was treated and XXXX unwillingness to help. I do want this file investigated for disparate impact/treatment and overt discrimination. I want XXXX and his company also investigated for possible redlining. I want all of his calls and communication thoroughly investigated to confirm if he offered support, help or recommendations to XXXX buyers that he did not offer me. Thanks for prompt your attention to this matter.
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| 03/03/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I initiated a loan transaction with Quicken on XXXX XX/XX/2021. At that time, I filled out the application on line with my loan officer XXXX XXXX. After completing the application, I signed the documents as requested and reviewed the task list of items that I needed to provide. At that point, I noticed it strange that they were requiring income documentation based on this being a streamline refinance. I called for clarification as I have a little bit of a complex income documentation situation and it's close to tax time, so it would be an undue amount of inconvenience and effort to do this and I would have gone with a different lender. I was sure at that time that it was an error and it would be fixed on the back end ( there is a voice call confirming this ).
I then preceded with the loan and received a call several days later denoting that I would also need an appraisal on the file. I questioned that at the time but was told that it was only an external appraisal and then it wouldn't slow down the process. Nothing was mentioned at that time regarding my need for income documentation, so I assumed it was being resolved. I received a call today asking me to fully document all of my income. Being a little bit confused, I reached out for an answer and was told by Quicken 's operations people as well as a stand-in for my loan officer who for some reason was unavailable that under no circumstances for streamline loans in Illinois is income documentation waived. I myself have lending experience know that income documentation is not required in IL. So what this tells me is this is Quicken 's interpretation and not a true reflection of some Illinois statute or anything that is in the VA pamphlet which governs the streamline refinance.
None of the people with whom I spoke had any familiarity with VA pamphlet 27-6, which is the governing credit guidelines for VA loans. VA 27-6 has no reference to ability to repay because it's not a VA requirement. It's a requirement of Quicken Loans and reflects how you are interpreting the ability to repay in Illinois.
o I understand many lenders have overlays, but I SPECIFICALLY asked about these requirements and was assured they were in error and not an issue.
o Now because of this mistake and the time that's transpired between when I put in my application and now, I can no longer get a competitive rate that matches the rate that I locked with Quicken. Mortgage backed securities have moved and rates are unquestionably higher now to the tune of XXXX of a point. So what they've essentially done is made a mistake put me in the position of either having to essentially do a fully documented loan instead of an IRRRL or spend thousands of extra dollars over the life of my loan because I have to go with a lender who is interpreting the IRRRL the way that the VA meant it to be. For illustrative purposes, the difference for me to go elsewhere will cost me : XXXX ~ $ XXXX ~ $ XXXX years ~ $ XXXX of the loan I also want to address some of the condescension and patronizing treatment that I dealt with from the lowest level to the Regional Vice President with whom I spoke.
o I was consistently treated like somebody who didn't know what I was talking about. I was consistently told I'm sorry with no resolution. Understand that this was after the Regional Vice President had listened to the voice recording of my call with the original loan officer that gave me the bad information.
o The degree to which I was insulted when that same person later told me that they may be hiring and have openings. For some odd reason, he must have felt that I would want to subject my clients to this was embarrassing and insulting or that this would be some incentive for me to not care about my own loan.
o Finally, I was contacted by XXXX XXXX, a Director, before XXXX XXXX, the Regional VP. The problem is, she contacted me and did not disclose that anyone else was on the phone. When beginning to discuss the issues, I was ambushed by his presence. I do not know what is acceptable at Quicken, but when I am doing anything more than a 2 person call, I acknowledge and introduce the other person not only as a courtesy but to protect my company from possible questions as to why the person did not do so.
All in all, the answers seemed to be : You dont know anything sir.
XXXX, you know something, but you dont know about how it works in IL XXXX, you understand IL but we screwed up, sorry, take it or leave it. We understand that withdrawing your loan will cost you money and a worse rate, but sorry.
I am now going from expecting to provide no income documentation which is the norm for an IRRRL to needing to provide two years of business and personal tax returns ( 8 full returns and schedules ), four W-2s and 2 paystubs or pay substantially more for my loan.
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| 08/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a mortgage on or about XX/XX/XXXX through Quick & Loans, they then turned my loan application and credit report over to XXXX XXXX ( Quicken Loans President 's Club Banker agent ) my loan was approved on Friday XX/XX/XXXX.
XXXX XXXX stated he needed to obtain my XX/XX/XXXX-XX/XX/XXXX tax returns directly from the IRS so I gladly signed agreement, he also stated that I should submitted tax returns directly to him which I did.
Mortgage broker XXXX XXXX demanded that I send him 2 years of payroll checks I informed him that I am compiling them and will send.
Mortgage Broker keeps discouraging me from applying for a mortgage and threatened to withdraw my loan application because of my race, color, gender.
After I complained that his statement that my company payroll checks were merely a personal check and it was untraditional how I received pay from my employer.
XXXX XXXX sent a to do list through the Quick and loans portal for Bank statements, purchase & sales agreement and W2 and a gift letter, I timely summitted all documents the following next 2 days by Wednesday AXX/XX/XXXX.
XXXX XXXX requested bank statements uploaded to Quick & Loans portal, I informed him that Quick & Loans porta doesn't work with my bank as of XX/XX/XXXX ( XXXX XXXX ), when I informed him he stated that Quicken loans portal can get them directly from XXXX XXXX as if I was not being truthful, I then emailed him proof that the portal stated they do not have ability to get XXXX XXXX statements.
I informed Mortgage broker XXXX XXXX on or about XX/XX/XXXX that I had an lightening storm that cause my Computer, printer scanner and other office equipment to be short circuited and that I would be replacing all equipment until then my office is down, the next day he stated that a few days ago he requested a to do list and that I he hasn't received any docs since then I kindly reminded him that due to the Lighting storm, I had to replace all office items to upload the documents, I then informed him that I thought he was requesting documents from me that was going to be received from the IRS, he then got very upset and stated that he knows how to do his job and takes his job & family very serious and just get the docs to him, I stated ok.
The very next day he informed me that my file was going to be given to another broker and because he was leaving Ohio to go to a Wedding and bachelor party in Tennessee and I would hear from another agent and that he also need Bank statements from my friend that was providing a {$5000.00} gift to me after I informed him that I didn't believe my friend would want me looking at his Bank Statements he demanded that he send them directly to him, I told him I would speak with my friend regarding his bank Statements.
He email on XX/XX/XXXX, XXXX XXXX Eastern time and stated that " I believe with your unique pay structure and the amount of mortgage applications coming through right now that we would not be able to close by the XXXX. I will go ahead and withdraw your application at this time if youd like and maybe we can work together in the future. Let me know ''. after I was approved & had my credit pulled submitted all requested documents except bank statements.
XXXX XXXX the Mortgage Broker is imposing different terms or conditions on me to obtain a loan and a closing by XX/XX/XXXX like proof of income ( 2 years of payroll checks with a stub that show year to dat income and that my first-time home buyer certificate ( Will be rejected ) when I receive it if their is any restrictions of any kind from the agency that will award me the first time home buyers certificate, higher interest rate or larger down payment, after I submitted all required documents ( See above ).
Mortgage Broker informed me I had to signed a agreement for Mortgage Broker to get my XX/XX/XXXX-XX/XX/XXXX Taxes from the IRS I did so without a problem after I submitted my tax returns electronically.
The Mortgage Broker XXXX XXXX made it clear though his action that he personally doesn't want to deal with me and was upset that I had lots of questions regarding him requesting duplicate documents and that his statements that my payroll is untraditional as I informed him I work for a XX/XX/XXXX.
I still have to send him 2 years checks he requested bank statements to give but Mortgage Broker XXXX XXXX action state I should go else where for a mortgage as he doesn't want to be bothered I believe he is discriminating against me because of me race and gender ( XXXX XX/XX/XXXX male ), this is contrary to Federal & ( Massachusetts ) State Civil Rights laws.
Quick & Loans XXXX XXXX | President 's Club Banker Triple Crown Recipient Direct : ( XXXX ) XXXX | Toll Free : ( XXXX ) XXXX XXXX Cell : ( XXXX ) XXXX | Fax : ( XXXX ) XXXX | NMLS # XXXX XXXX quickenloans.com
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| 06/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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XX/XX/2020 Loan application DOC file : XXXX Contacted by phone a loan origination processor ( XXXX XXXX XXXX ) XXXX for a conventional refinance mortgage using my homestead as collatoral. Termis of mortage were discuswsed and agreed upon as target objectives. Those objectives included 4 %, 30 year no penalty for early payoff loan. No escrow to be established as property value exceeds 6 times the loan amount pending credit approval and appraisal value. Consumer unlocked the credit agencies and credit approval was made to the terms of the discusion. XXXX reached out to his manager for approval of the no escrow request and approval was granted.
XX/XX/2020 : Terms of agreement were reviewed to insure clarity of conditions of note.
amount of loan request was raised by Rocket Mortgage to achieve a high enough amount to produce sufficient closing fees to cover Rocket Mortgage objectives. Loan amount was raised from {$50000.00} to {$200000.00}. Credit ratings supported the loan application process and the loan amount was recommended and approved by XXXX XXXX manager. Terms of the 30 year mortgage approved for processing included no escrow, 30 refinance conventional mortgage at 4.3 %, no points, no penalty for early payoff. estimated payment schedule was around $ XXXX/month.
XX/XX/2020 A revised Closing estimate was provided in the DOC signature account. The interest rate was raised to 4.5 %, all other aspects of the note appeared correct. I signed acknowledging receipt of the estimate.
XX/XX/2020 : Teleconference confirmed the above conditions of the note were approved and all paperwork regarding submission needs was complete. A {$500.00} charge was made from quicken Loans on my visa card to begin processing of the application to the agreed upon terms of the mortgage note discussed and approved in earlier discussions.
Property Appraisal came in at {>= $1,000,000} sufficiently covering the XXXX loan request by 6 times the loan amount. Providing sufficient collatoral to allow the no escrow provision.
It was also discussed that any back taxes due at the closing date would need to be paid at closing.
Late XX/XX/2020 : A fourth generated estimate of closing expenses appeared in my Rocket Mortgage DOC signing account. This estimate included escrow funding at closing, a monthly escrow fee of {$1400.00}, closing fees included a {$1800.00} in interest points, bringing the closing cost to over {$8000.00} from {$6000.00}, erroneous caculations back taxes and escrow needs came to over {$17000.00}. Written correspondence through the " DOC '' files pointed out the errors to Rocket Mortgage. A phone call resulted in a loan processing agent explaining that I should sign the notification notice even though it was in error as it was not critical nor important for closing. I signed the estimate notice acknowledging I had received and read it.
late XX/XX/2020 : I received two more notices of closing estimates. I refused to sign either one as both estimates continued to reflect escrow capital to be funded at closing, a monthly escrow fee, an {$1800.00} interest point charge in the closing expenses at the peak interest rate of 4.54 % set at the high point of mortgage rates XX/XX/XXXX, two weeks after agreements were reached with the loan originating officer XXXX XXXX. Letters were sent to Rocket Mortgage through the DOC file process, but it appears no one read or returned a response to any of those communications.
Processing agents I conferenced with over this time frame included XXXX XXXX, and XXXX XXXX. Others were also contacted but I failed to write their names down. Each point of contact required starting the entire discussion over from the start. No one was aware of the loan originating agreements, and none had read or reviwed the files within the DOC system.
XX/XX/2020 : XXXX XXXX called, I returned his call. He proceeded to inform me of the escrow amounts, inflated interest rate, closing expenses and all of the associated expenses that were n violation to the original agreements made with XXXX XXXX and approved by his manager. I did manage to get the idea across that I was not going to closing, the planned next step in the next three days. He hung up as I was extremely rude and would not accept any of his ASSUMPTIONS of agreement terms.
I am requesting that Rocket Mortgage return the {$500.00} earnest funding that would normally be returned at closing. Rocket mortgage violated the agreements in good faith made and approved at the time the fee was taken, including a lower interest rate, no points, no escrow.
Taxes of {$4200.00} are due to XXXX XXXX TX. on or before XX/XX/2020. All other insurance and taxes are and have been paid ahead of the XXXX XXXX schedule. No other liens exist against this property.
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| 03/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information is missing that should be on the report
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Web |
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None of what i was asking to be addressed about the beginning messages of asking the servicer to look into the 12 month forbearance from the beginning was address at all in this responce or the reasoning why they didn't pursue that avenue to save me from going though this whole ordeal in the first place. THE EXACT REASONING OF THE 12 MONTH FORBEARANCE BEING BROUGHT INTO THE PICTURE. If this avenue was given to me the money i did put into paying for my mortgage could have went to current bills other than my mortgage payments at that time. In turn not putting me into the debt that I'm in right now. And that is the just of the complaint in the first place. The President of the United States Of America signed it stating it to be relief for the home owner from being collected on during the 12 month time of hardship. If it was a valid hardship situations uncontrolled by the owner, or down sizing a and or job lose. As I stated to them from the first time of contact in this whole hardship that i was going through in the beginning. I would also like to say not only did i not see any inspector here at the property at any time, but no one ever came into my house of garage to do inspection of any sort during this whole time of the situation. If he did I never knew anything about it and I would hope he couldn't get into my door with out me being here. So those charges are not valid. I would this to do an inspection all those times that he would actually have to inspect the property. And then the final part of the total on the foreclosure. The servicer has {$130000.00} as being owed. ANd then the very end of the last letter it totals to {$140000.00}. Which is the price I paid for the house from the beginning of purchase. And so if I was to pay the all the payment to current that it wouldn't even get a dollar to being taking off my house mortgage just to the back payments. Which in my eyes would be around {$8000.00} dollars to bring it current. Which would bring the payments of my house down to from the {$130000.00} where I started falling behind to {$120000.00} rather than just bringing it back to where i left off. Not only do the just not even justify the fact to not allowing me the forbearance that I clearly would have qualified for. But then they say that I owe them the total of the house from the day I signed the papers to by the home over two years ago. And nothing is being said about that fact. Nothing at all. who ever decides these or looks over these complaints, can't see these facts thaan what is this complaint platform for. Just so that the homeowner can think that it just might give them a little bit of hope that the servicer will be held accountable or actually make them abide by a Presidential bill he signed in to help aid homeowners to get through a hardship when they most need the help of the servicers at that time to keep the home owner in there home at any cost. And at the very last resort to have to foreclose. I wasn't offered it from the beginning. Where it should have started. And will no payment at all. Because that was the help I needed. Not a slow process of asking for some money they knew I didn't have at the time. And also knowing what my monthly bills looked like from the start of XXXX When I first asked the about the forbearance to help me through this time of hardship. I guess i submit my complaint once again in hope that the initial reasoning why i wasn't qualified for the 12 month forbearance from the start. IN XXXX NOT XXXX. which would have helped out me keep my home from being dropped on me to say it how it actually is being done. Which is the reason of the bill that The President Of The United States Of America signed. and that is what i was asking to be looked into. Not the servicers part of dropping all of this on me. I know those thing all to well. Which is the reason I sumited the complaint in the first place. Who ever looks at this see it with clear eyes, Please I want my home I need my home, I love this place. I've made a group of friends here that i would continue to keep. But allowing them to not abide my something that was put in place to help the owners keep there homes is just allowing it to happen to someone else, anyone else ... or God forbid the one that looks over this complaint. No one is exempt from this treatment of the big business not only securing their investor but making sure that the home owner is stuck with the whole bill in the end. Its almost like a bet by the investor that they know that the servicer holds all the cards. And knows how to make it so homeowners lose and the investors really never have to pay a dime on any of it. I'm just stating it the way it looks like to me. Thank you and I hope this get a fair and honest eye looked upon it.
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| 12/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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I am a XXXX XXXX XXXX married man who is semi-retired from t business with nearly 50 years of extensive XXXX XXXX and assets. I operate as a XXXX XXXX XXXX XXXX now to a firm under long term contract On XX/XX/2020 I attempted to qualify for a 30 year fixed rate conventional mortgage with Rocket Mortgage for purposes of refinancing an existing mortgage on my primary residence. My equity in the property is substantial. The lenders ' exposure on the property would not be great.
I was provided with fixed interest rates and terms.
Rocket asked me to provide supporting documentation such as tax returns and sources of income for purposes of determining approval. I stipulated that I was self-employed as a management consultant in addition to drawing social security and pension distributions. Rocket then requested audited financial statement for my XXXX and copies of my XXXX checking accounts. I informed them that I did not have an XXXX nor an XXXX chartered but recognized all XXXX income as personal income. However, my tax returns did contain Schedule C which is XXXX profit and loss.
On XXXX, I uploaded multiple year tax returns, checking account statements and a proforma of my estimated profit and loss for 2020. I stipulated that the majority of my consulting income was derived from a 3 year guaranteed contract with the company I advise. I offered a copy of that executed copy.
They replied on XX/XX/XXXX indicating that my qualified income was too low as would leave an debt to income ratio of 72 %. It was clear that they had disqualified my consulting income and were only counting pension and XXXX benefits They again insisted upon 1. audited financial statements or 2. copies of my business checking account and unaudited profit and loss in order to raise the qualified income.
As I had already told them I did NOT have these documents, I again suggested reference to Schedule C of the tax returns and I would be happy to send them the formal 3 year contract for consulting services.
They said due to " new covid 19 underwriting standards '' that they had to insist on the audited financial statements as a condition of approval.
I said this seemed arbitrary and unreasonable given my tax returns submitted to the IRS showed a profit and loss statement ( Schedule C ) and no reasonable person would perjure themselves with the IRS! They were not buying it at which point I said this felt like age discrimination. At that point, they said they would turn the process over to their Senior Research Team I received a call from a person from this Team late on XX/XX/XXXX at which point I again make my case, pointing out that I had substantial liquidate assets which could also support the integrity of my application along with the 3 year guaranteed consulting contract.
This individual was non-committal and said I would get a call from their Director of Banking no later than Monday XX/XX/2020.
Over the week-end of XXXX XXXX I provided them a copy of the afore-mentioned consulting contract along with my own debt to income calculations that showed a ratip well under 40 %.
I never received a call from the Director of Banking but instead received an email on XX/XX/XXXX from the loan officer indicating that my debt to income ratio was now ok, but the stipulation would remain about the audited financial statements.
I responded to the email reiterating my position that XXXX I had a 3 year guaranteed future income stream for the XXXX work 2/ my Schedule C filed with the IRS should be sufficient to provide more than reasonable surety about my XXXX " profit and loss '' On XX/XX/XXXX, they rejected these arguments and insisted on their original conditions.
I believe demanding an audited financial statement for a self-employed individual not operating under XXXX nor XXXX is absurdly rigid and constitutes a cost burden that many self employed people may not have. Given the fact that I have a iron clad 3 year contract for future income, that should have even more surety about FUTURE income than the value of a BACKWARD looking audited financial statement.
At no time was I told what these new " covid-19 '' requirements included broadly, only that the audited financials were needed. I question if these are being required of all XXXX XXXX people OR only those of my age.
I have substantial liquid assets would on paper would allow me to satisfy this mortgage several times over ... I was NEVER asked about these assets as a means to provide Rocket with more comfort about their risks. Nor did Rocket offer any options such as putting more equity into the deal, taking a shorter term or any other suggestions to reduce their perceived risk.
I think it smacks of age redlining and I am NOT HAPPY.
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| 07/27/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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I was in Forbearance, about a month and 1/2 before exiting Forbearance, I applied for homeowners insurance program, XX/XX/XXXX. All info and Docs were submitted in a timely manor. Before exiting Forbearance! HAF shortly after sent my Servicer the papers that were signed for permission to request and return information requested to pertaining to delinquency/loan! Then around XXXX request sent to my Servicer for the XXXX XXXX. XX/XX/XXXX The program received the XXXX XXXX, but the XXXX was only good for a few days. Not enough time for the XXXX to review etc. Immediately the XXXX sent my Servicer another request for an updated V Record. Moving a bit further .... XX/XX/XXXX... I homeowner,, received a call and email from Servicer stating.. ( basics ) " I am aware you have applied for the Program, and a " Partial Claim '' ( WHICH I did Not ) anyway.. she goes onto to say..sat ... " you can't do both, and being that we waited long enough you need to sign the Partial Claim! And it has to be done by XX/XX/XXXX along with XXXX payments.. XXXX, XXXX & XXXX! All in 5 days!!!! I explained that the XXXX sent a new request XXXX a udated XXXX XXXX! That I'm an Approved! So in reality this Partial Claim doesn't have to be done!..
Ok, so lady from my XXXX just didn't care or wouldn't listen to that!!!!! She insisted on this Partial Claim! She told me she just needed to send their XXXX out to sign papers for the XXXX lein before the XXXX. I told her I lost a family member and had to go put of town, about XXXX XXXX hrs. Away to help with arrangements etc. She said she would send the notary to me! I thought, kinda rude, but whatever!. She said the notary would call me or my husband. I waited about 2 days or so. No call or email or text! I tried to call XXXX last! No answer. I emailed her, though I didn't have great internet service. I had to walk about a block and half away to email. I did this about dozen times or more! Stating.. I have not heard from a Notary.. ( I can make and take calls fine, just not good internet service ) ... ask several times in a email how do I make these XXXX payment??? ( didn't want to do it in the APP etc. And mess this up )... XXXX also stated that as far as the XXXX goes .. tye XXXX go in a Certain Order.. They Don't Go a Certain Way Just Because I SAY XXXX ( something to that degree )... The Servicer in Email stated at times that the XXXX tried to contact me, left a vociemail... ( I never received a voicemail ) I got a call from a strange number, turned out not to be the notory ) ... on the XXXX of XXXX approx XXXX. I checked my email.. The XXXX emailed me.. with the name and number of the XXXX! So I have a XXXX XXXX XXXX autistic son, that is his bedtime. His schedule can not be broken, and if it is I wouldn't be able to get anything done anyway. But, I tried and tried and tried!!! I have all emails.
Anyway, then My Servicer tried to put me in a Modification, ( also me trying to get through to them to please send the XXXX XXXX to the XXXX!!!!! PLEASE, I have XXXX to Seek Help, and they have an obligation to send them what they need to help me! ONCE AGAIN fell on deaf ears! So to hold off on things to do some research and get a hold of you and other possible departments for help. I went along with their application. They sent me a Modification that is almost {$500.00} more then my original mortgage payment!!!! How they think that will get paid unknown to me! Moving forward. After emails and emails! I received an email from my XXXX Monday XX/XX/XXXX. Stating.. ( not word for word ) but basically... The XXXX XXXX '' I requested to be sent to the XXXX has been complete and they were waiting for a response! I was so excited! It was like a huge weight lifted. I immediately messaged the XXXX XXXX XXXX her know .. She sent the message to her manager.. as of today XX/XX/XXXX! There has not been anything from my Servicer at all sent to the XXXX! I emailed my Servicer... They stated... The information Requested that was sent was the information REQUESTED THAT WAS SENT XX/XX/XXXX!!!!! It's like taking to XXXX!!! I honestly feel as though my servicer wants my property!! I've read a whole lot of this going on! Especially lately! I've owned it for 18 years! My children 's home! My home. I'm XXXX, this is my forever place! I need major, URGENT HELP ASAP! PLEASE PLEASE PLEASE. IVE DONE ALL I CAN IN MY OWN L. IM RUNNING OUT OF TIME. And I know went from excellent credit to not even being about to finance a bicycle of I wanted to!!!!! Yup, my XXXX reported to all XXXX! I am completely messed up! XXXX, XXXX XXXX is super high.. and I've never had XXXX XXXX XXXX in my life!!! XXXX so bad I've lost XXXX! Can't hardly sleep or eat!! I'm begging for help, on my knees!!! Please
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| 09/07/2022 |
Yes |
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- Trouble during payment process
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Web |
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I XXXX XXXX am complaining about Rocket Mortgage illegal practices Roctet Mortgage Payoff my XXXX XXXX XXXX XXXX bills on XX/XX/22 for XXXX But never notified me XXXX XXXX about this mortgage payoff and literally placing the XXXX in my mortgage Escrow rate making it negative on my escrow taxes.
I XXXX XXXX did find out until XX/XX/22 when they try getting XXXX from my checking account with XXXX XXXX XXXX for half the full amount XXXX every month for one year. Rocket Mortgage actions literally change my 30 year mortgage fix rate agreement that now effect my monthly payment by combining mortgage and Escrow.
I XXXX XXXX was only paying {$970.00} dollars a month with rocket mortgage but now I am paying XXXX dollars every month for one year but rocket mortgage never notified me XXXX XXXX about there pay of actions at this time.
I XXXX XXXX is very angry because nobody notified me XXXX XXXX about this rocket mortgage payoff until Rocket mortgage try getting money from my XXXX XXXX XXXX bank account. Rocket Mortgage stated that my water bill company was going to put a Lien on home and the bill was Delinquent but that not true and they are lying because XXXX XXXX XXXX XXXX XXXX was under a payment plan agreement with me XXXX XXXX.
Rocket Mortgage payoff my XXXX XXXX XXXX for XXXX and then put the amount in my Escrow mortgage account but please keep in mind rocket mortgage never call me, text me, or email me about this rocket mortgage payoff situation with my water bill.
I XXXX XXXX was already talking to XXXX XXXX XXXX XXXX for two month about an agreement and payment plan but I XXXX XXXX disagrees with the estimated water meter usages because my home at XXXX XXXX XXXX didnt have a working water meter for 6 to 7 years so everything is estimated usages with my water bill that wasnt corrected or change by XXXX XXXX XXXX XXXX XXXX and I XXXX XXXX only owe half of XXXX dollars.
XXXX XXXX XXXX XXXX was never putting a Lien on my home and my water bill was not Delinquent at that time and I also enter a payment plan agreement with XXXX XXXX XXXX XXXX when all this just happen with Rocket Mortgage payoff my water bill without speaking to me XXXX XXXX and rocket mortgage telling me there interest come first.
I XXXX XXXX started a new refinancing Loan Application with Rocket Mortgage on XX/XX/22 but I XXXX XXXX change my mind after speaking XXXX XXXX XXXX XXXX and started a payment plan agreement and started paying XXXX XXXX XXXX XXXX XXXX to XXXX dollars a month. I XXXX XXXX never know that after canceling the new refinancing loan application with Rocket Mortgages they went behind my back and payoff my XXXX XXXX XXXX XXXX bill on XX/XX/22. Please keep mind my XXXX XXXX XXXX XXXX bill was estimated water usages not the actual water meter bill that I been disputing for time.
I XXXX XXXX do temporary contracts security work in XXXX XXXX XXXX for XXXX and live at XXXX XXXX XXXX for XXXX also had XXXX different mortgage company but only pay XXXX to XXXX dollars a month not XXXX month for XXXX year.
I XXXX XXXX want 15 years to pay off this Escrow payment with no late fee and also separate my escrow bill from my mortgage bill as well thank you. I XXXX XXXX want two rocket mortgage bills not one also never payoff any of my bills without notified me of this action. I XXXX XXXX can not afford XXXX dollars every month and barely can afford XXXX every month because I do contract security temporary work that come and go on any day or month with no future. Please keep in mind my mortgage payment have only been XXXX to XXXX a month for XXXX. I XXXX XXXX XXXX XXXX mortgage payments for XXXX have never been late until now and I XXXX XXXX only gave rocket mortgage XXXX dollars instead of XXXX a month I can not afford to make this payment.
I XXXX XXXX want to thank you rocket mortgage for paying the whole XXXX XXXX XXXX XXXX estimated water usages bill also my old non working water meter that I XXXX XXXX been disputing with XXXX XXXX XXXX XXXX for more then two year thank you very much you are best mortgage company. Rocket Mortgage is the best thank you very much for the XXXX a month for one year with my XXXX children and wife that I cant afford also dont forget my XXXX XXXX XXXX XXXX XXXX plan agreement so what thank you very much you are the best because it none of my business what personal bill rocket mortgage payoff because I dont have any say O well we have the right I guess who will judge you.
Thank you very much rocket mortgage for going in my bank account trying to get your money but who know O well my lost your gain rocket mortgage you are best.
I XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Rocket Mortgage Policy # XXXX
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| 07/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am writing this complaint regarding our experience with Quicken Loans, the appraisal conducted for our home, and hoping to collect the {$500.00} payment paid to Quicken Loans for said appraisal.
Starting in XXXX of XXXX, we contacted XXXX XXXX at Quicken Loans who assisted us in acquiring a loan estimate for a cash-out refinance to pursue a home project. He assured us that Quicken was fast and competitive so we moved forward with the loan process. On XX/XX/XXXX, XXXX XXXX visited our home who, in her words ... " was hired to take pictures and measurements for our appraisal. '' She conducted the conversation in a way that led us to believe that she was the appraiser. Of course, we had no reason to believe that she was not. During her visit, she was unwilling/unable to take photos in certain areas. Specifically, the furnace that was tucked under our house, and the room on top of our detached garage. I took those photos for her upon request. I asked if she would like me to also take measurements of the room above the garage and she declined stating, " I've been doing this a long time I can estimate. '' After numerous calls to XXXX XXXX asking about the status of our loan, we finally received a call on XX/XX/XXXX, stating that our appraisal has come in valued at {$470000.00}. This appraisal was shockingly low and I declined to make any decisions to move forward until further review on our part. I sought out the assistance from a third-party appraiser ( who did not appraise our home only helped to review the existing appraisal ). They helped bring to light many issues with the appraisal.
First, the appraisal was signed by a person named XXXX XXXX ( XXXX ) who seems to reside in XXXX, CA. This was alarming since he is not the person who conducted the appraisal and also failed to mention the actual visit from XXXX XXXX.
Second, the date listed for the year our home was built was dated XXXX. Our home was built in XXXX. This is a major error that led to inaccurate comps. Our home is in a desirable historic district and the comps included were not.
Third, the square footage documented was incorrect. The length of the home from the front bedroom to the back exit shows 45 feet. I measured this distance at 60 feet. There is also a 9x5 ' section on the second level that seems to be cut out of our square footage.
Fourth, the room on top of the detached garage that I referenced above was not at all included in the appraisal or photos. XXXX XXXX insisted that she include the room in the appraisal as a selling feature of the house.
Fifth, it appears as though some language from a prior appraisal was left in the document referring to 'units in a condominium ' which obviously does not apply to our single-family home.
Lastly, the appraiser I consulted mentioned that the photos used from the comps were photos from the MLS listing and were likely not up to date. He informed me that a proper appraisal is conducted with actual drive-by visits to the comps include.
I explained all of this to XXXX XXXX on XX/XX/XXXX. I explained that we were now almost two months into this process and only have a botched appraisal to show for the time spent. I informed him that I do not foresee a future where we continue our business with Quicken Loans. He informed me that he needed to speak to his director and call me back. XXXX XXXX called me that same evening saying, " I spoke to my director and I think it's best to move forward with another appraisal. '' This seemed completely dismissive of the inaccurate, and possibly fraudulent, work done on the initial appraisal. When I refused XXXX XXXX 's offer to proceed, I also requested a refund for the {$500.00} fee that we paid to Quicken Loans for the cost of the appraisal. I was shocked to hear XXXX XXXX advise me to 'reach out to the appraiser if I wanted a refund '. I told him that seems completely ridiculous to reach out to a person who I have never met, lives 100 miles away, and telling him that he botched our appraisal and XXXX XXXX at Quicken said I should contact him for a refund.
Our overall experience with Quicken Loans has been terrible. The most egregious part of this is obviously the horrible appraisal that was conducted. However, this did not seem to concern XXXX XXXX and he expressed no desire to look into the matter and ensure that this doesn't happen again. He referred me to their 'solutions department ' who has not yet contacted me as of today, XX/XX/XXXX. I am also filing a complaint with the Bureau of Real Estate Appraisers.
Please feel free to contact me with any questions or concerns regarding this complaint.
XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX XXXX XXXX XXXX
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| 07/02/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I went through XXXX XXXX XXXX to obtain what I thought would be a smooth and quick process to obtain mortgage loan for purchase. Started out with a wonderful XXXX XXXX who really went above and beyond to see that I could be helped. This was the end of XXXX. On XX/XX/XXXX I received approval letter. On XX/XX/XXXX I was contacted - after agreeing to use XXXX 's affiliate for Title work - by XXXX. On the " message board '' I had a preliminary closing date of XX/XX/XXXX. It appeared that the wheels were in motion. However, the underwriters began to ask for additional financial information - anything that I sent was not good enough - for example- " could not use bank statement because the banks name was not on every page ''. I had to have my husband write a letter stating I had access to all funds in our JOINT account and sign it. ( do they not understand the meaning of a JOINT account?? ) After submission they came back and said could not accept b/c wrong account # 's. After correcting and having him initial - they came back saying could not accept b/c all parties had not initialed the correction. ( why am I initialing on a letter he wrote and signed allowing me use of the funds in our joint account? ) This continued with everything that was submitted. At this point we are about 2 weeks out from closing date. I am contacted by someone on the message board requesting additional information on my retirement fund. On the message board the underwriters were requesting the terms of the plan, not just a statement but the actual terms of my employer 's plan. We had a gifted amount from someone, we had signed gift letter as requested early in the process, stating we did not have to pay this back to the donor. The underwriters continued to request copies of the donors bank statement, withdrawal receipt, deposit slip, etc. Explaining that the donor 's bank statement had not cut yet we provided copy of checks from his bank showing it had passed through his bank as well as ours. The gentlemen I am now dealing with is in a " Solutions '' area and I am no longer working with the Senior Processor. This was not explained to me until I made multiple phone calls to all parties involved that I am extremely frustrated at this point, nearly a week away from the closing date they still show on the message board, and I have underwriters continuing to drill and drill requesting more and more, for example - had to provide copy of rent payment every month for the past 24 months. ( this is a week from closing ) I had provided everything they had requested. The gentleman in the " Solutions '' area then comes back stating that the checks the donor provided have the word Loan in the memo ... The underwriters are now requesting a written explanation from the donor ( who out of the kindness of his heart gave us this money ) explaining why he wrote that on the check. Extremely over the process at this point and now having to go back to this person for a 4th time. The donor, for us, writes the letter and signs. I went back and forth with the Solutions person stating I was ready to walk away and really did not want to request this from the donor. I was told " underwriting won't allow the use of the gifted assets without that letter '' explaining why he wrote loan on the memo. This was on XX/XX/XXXX. The letter was provided the same day. I understand FHA guidelines not allowing it to be a repay situation but at this point you have gone above and beyond with a gift letter stating funds do not have to be paid back and the letter of explanation also stating the funds do not have to be paid back. On XX/XX/XXXX - 2 days before STILL scheduled closing date of XX/XX/XXXX - I am told that the underwriters will not allow us to use the gifted funds as the checks have the word loan written on them.
We provided exactly what they asked, and they come back 2 days prior to closing to say we can't use, so we had to withdraw. Nearly 3 months of many phone calls, many emails, and scrambling around to meet the requirements of ridiculous requests from the underwriters, to be told 2 days before closing the deal is off. Title work was supposed to be in place, insurance was in place ( luckily I had put them on hold ), notice given to where I currently am leasing and have to be out of by the XXXX of this month.. .and I have twin boys turning 6 on the XXXX who I had to tell we were not moving. Now I have no place to go.
I feel I was extremely targeted here, perhaps b/c I was a woman going through the process on my own and don't have the best credit or high income. I do not know, but I know I was put through by the underwriters as what I would describe as unjust harassment.
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| 03/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We were sold on forbearance as a government backed form of help to pause payments on our mortgage. We understood this as an option to pause our loan and help us get through a tough time. We understood that we would not have additional principal added to our loan nor be charged any interest or fees. We had the terms of the agreement changed when we came out of forbearance. We were asked to pay a lump sum in order to avoid defaulting on our loan. We were forced to modify our loan which added nearly $ 30k in principal and 12 years to the term. This action added fees and interest to a forbearance program that was supposed to help us. We have been told that we can not see a line by line explanation for the additional principal added to the loan. We have been put into looping conversations with Rocket Mortgage that get us nowhere and we are unable to get any transparency. We feel that we are being taken advantage of by Rocket mortgage knowing that they will make additional profit in the form of interest on the additional principal they added.as well as forcing our loan into another 12 years of payments. The CARES Act was intended to help people get through the COVID Pandemic without losing their home or increasing their debt. The CARES Act was not intended to help Rocket Mortgage make huge gains on its customers as a result.
Rocket Mortgage did not give direct answers or send documentation/accountings and skirt around your requests. We felt strong-armed into the agreement. My wife received numerous phone calls from Rocket Mortgage pressing her to modify the loan.
- [ ] We were struggling to pay our mortgage due to Covid-19.
- [ ] We were contacted regarding forbearance and essentially sold on the idea of forbearance as an option to help us get through a tough time.
- [ ] We were verbally told the following : - [ ] We were eligible for forbearance through the Covid-19 CARES act - [ ] There would be no fees and no interest if we were to go into forbearance.
- [ ] That the balance of the forbearance would be added to the end of the loan with no interest.
- [ ] XX/XX/XXXX- [ ] We entered forbearance under the impression that we were simply pausing our loan until we could get back on track with work - [ ] Our principal balance at the time was {$450000.00} with 336 payments remaining- [ ] We were in forbearance for 19 months with no indication that we were accruing additional principal to be added to our loan.
- [ ] XX/XX/XXXX- [ ] We were told that we could no longer continue on the forbearance program - [ ] Coming out of forbearance we were verbally told the following : - [ ] We could no longer put the unpaid balance on the end of the loan at no interest - [ ] Deferral was no longer offered - [ ] We were told we had only these options : - [ ] Pay the lump sum balance of missed payments at around $ 50k or.
- [ ] Sell our house or - [ ] Modify the current loan - [ ] We were forced to chose loan modification as it was in reality our only option - [ ] XX/XX/XXXX - [ ] Trial Payments of {$1800.00} began as we were threatened a loan default if we didnt pay - [ ] We paid XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX as Partial Payment Received and categorized as unapplied - [ ] We paid a total of {$5600.00} over 3 months - [ ] We are unable to see where these payments were applied to our loan if at all - [ ] XX/XX/XXXX - [ ] My wife and children contracted XXXX. My wife is currently struggling with long covid and still hasnt been able to return to her job as an elementary school teacher.
- [ ] Under an extreme amount of stress and pressure we signed the loan modification document in order to avoid defaulting - [ ] Our loan was modified to a principal balance of {$480000.00} with XXXX payments remaining, - [ ] The modification added {$29000.00} to our principal amount without showing us where this addition came from - [ ] After seeing the additional principal added we had several conversations with Rocket Mortgage - [ ] We attempted get a loan disclosure so we could understand why we had around $ 30k added to our principal - [ ] We were told that this document did not exist and there was no way of generating one.
- [ ] We were also told that we had already signed and there was nothing we could do.
- [ ] We dont have any documents that state line by line where this amount came from or why it was applied- [ ] We also asked where our 3x trial payments for loan modification were applied to our loan.
- [ ] We were told that they were applied to XXXX of XXXX payments - [ ] We do not have access to these documents and were told that an email would be sent showing documentation. This has not yet been received.
|
| 07/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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I contacted Quicken Loans on XX/XX/XXXX to enquire about the Natural Disaster forbearance options available. ( Transcript provided to me by QL attached ). The agreement that was communicated was that no interest would accrue during the 3 month period that I would not have to pay my mortgage. That my balance would be frozen. I continued to pay my escrow during this time because property taxes and homeowners insurance still have to be paid of course. At the end of the 3 months, we would set up the continuation of the mortgage and that options would be available to choose from at that time. I chose to start a new 40 year mortgage at the rate of 4.00 %. My understanding is that no interest would be added to the UPB, because that was the agreement and what was explained to me.
I reached out to QL monthly to make my payment over the phone as I was not allowed to pay online at this point. I continued to ask the progress and was told it was still in the works. I also asked a few times about the balance that was showing, at times it did not look correct, but the XXXX from what it was in XX/XX/XXXX was still reducing. I was told that it was because we were in the middle of the modification and it would be corrected when finalized. I continued to contact them at the start of the month and make payments over the phone.
On XX/XX/XXXX, I contacted Quicken loans to again proactively schedule payment as modification was still not completed. And again was told it was still in process but expected to be complete within a few weeks.
On XX/XX/XXXX I received a text from QL ( image attached ) telling me I can get back on track. Get on track? I just talked to you and scheduled my payment last week. Im totally on track waiting on you. I called Quicken to enquire on this matter and was told that I owe money and need to pay it now. I asked for what and was informed that I had an escrow shortage. I went to the website where there was a link to View Escrow Analysis now no document was available. I was very upset, I have been on top of the matter and always reaching out to make payments while hoping that my modification would get completed and they made me feel like a derelict. They completed a new escrow analysis and immediately told me that I need to get back on track, yet no escrow analysis was available for me to review.
Around this time, I saw that my UPB had gone up significantly and I asked about that as well. I was told that they added back in the interest from the 3 month period I wasnt paying. I told them that was not the agreement. I was forwarded to XXXX XXXX who said he would check the recorded message.
I checked my documents again the following week and there was already a late fee of {$55.00} assessed on my account for not paying the Escrow shortage which also shows on the XX/XX/XXXX statement. I had a late fee for an amount that they could not show me a document for the new escrow analysis.
I finally received the escrow analysis by email from XXXX XXXX on XX/XX/XXXX. In reviewing, they did no analysis, just used last years figures. I was told I could contact the property appraisers office to get a more accurate projected tax bill and have the escrow analysis adjusted. Thank you, but I have no interest in doing their work. My time is more valuable and I will get the difference back in the long run. At this time, they did credit me the late fee and I paid the difference in the escrow shortage. Link was still available on the site and I still could not open an escrow analysis.
On XX/XX/XXXX, I followed up again with XXXX. He reviewed the message with me and agreed that they had told me that there would be no interest and emailed me a transcript. I stated something along the lines of this sounds like a legal matter. He gave me the address to send a qualified written request.
On XX/XX/XXXX I submitted a QWR attached - requesting an adjustment to the principal balance to reflect our agreement ( verbal contract ) that no interest would accrue. They have since denied the request in writing. Documentation attached.
What is most unnerving about their denial response is the opening where they take a portion of the original mortgage stating that I agree to pay interest through the life of the loan. This is a bully tactic to push me away from pursuing our agreement. We entered into a new agreement in XX/XX/XXXX. Further, they again acknowledge that they agreed that no interest would accrue. But we believe this really meant that no additional interest would accrue???? So, you are telling me that you werent going to DOUBLE CHARGE INTEREST?
I appreciate your consideration in rectifying this matter.
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| 05/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I executed a rate lock agreement with Rocket Mortgage for 4.875 % for a refinance of an investment condo, with a total mortgage amount of approx {$170000.00}. On the same date, I provided all of the requested income documentation to my assigned banker, including my XXXX, a letter confirming Paid Family Leave coverage ( I was on maternity leave at the time of the application ), our joint tax return from the prior year, my husband/co-borrower 's XXXX XXXX. When going through the e-signature pages with me over the phone, my banker XXXX XXXX ( XXXX # XXXX ) emphasized that the rate lock was for 45 days and assured me that " we would move fast and close within 30 days. '' At no point did he disclose that the rate could be cancelled within 7 days by Rocket Mortgage. After I executed the documents, XXXX told me he needed three things : 1 ) I needed to provide proof of insurance and the cost 2 ) he needed to get my 12-month mortgage payment history from my current lender, and 3 ) that he needed to consult with his " self-employment specialists '' because my husband/co-borrower gets XXXX through a partnership rather than a standard XXXX.
Regarding Item 1. I sent our insurance policy on XX/XX/XXXX to XXXX via email.
Regarding Item 2. On XX/XX/XXXX, I contacted my existing lender ( XXXX XXXX Bank ) for the Verification of Mortgage and they informed me that the request would need to come from the requesting lender. I provided Rocket Mortgage with the fax number to send in their request. On XX/XX/XXXX, I spoke with XXXX and he said he had sent a fax on both XX/XX/XXXX and XX/XX/XXXX but not received any documentation from XXXX and urged me to call them and have it released to me. I called XXXX and they again said they'd need the request to come from the requesting lender, so I provided this response to XXXX at Rocket Mortgage again. On Monday, XX/XX/XXXX XXXX called to inform me that he would cancel my application if he could not get the mortgage information that day. I again called XXXX who said they could turn it around to him that day if they actually received a request from him. I provided both an email and fax number for the general group, as well as a rep 's contact information so that XXXX could request what was needed. I asked him to copy me on his email request to them. I did not see any emails or faxes come through and my contacts at XXXX say they did not either.
Regarding Item 3. XXXX repeatedly told me he would need to work with his self-employment specialists regarding my husband 's income. I was not informed I needed to do anything on this front, so didn't. The first contact I had with a " self-employment XXXX '' was on XX/XX/XXXX from XXXX XXXX XXXX XXXX he informed me I had been referred to him by my original banker XXXX. I arranged a time to speak with XXXX and did so on XX/XX/XXXX. This conversation seemed at the time to simply be a transfer of contact/representatives, so I took the time to being XXXX up to speed on everything. He then informed me on XX/XX/XXXX that they could qualify me for the mortgage on my own, without my co-borrower whose XXXX income was generating complexity. I agreed to move forward with this approach. The following week, I got a call from XXXX that he could offer me a refinance rate of 5.25 %. This was the FIRST TIME I was informed that my rate lock had been cancelled. Prior to that, i simply thought I was being transferred to the appropriate banker. In the intervening days, rates had skyrocketed.
During this time, i did receive several automated email messages from Rocket Mortgage to upload income documentation to the portal, however, my original banker XXXX told me I could ignore them because I had already emailed the documentation needed to him directly on XX/XX/XXXX.
Rocket Mortgage used a bait and switch tactic to get me lured in with a low rate ( significantly lower than competitors, the next lowest quote i received was 5.00 % ( vs 4.875 % from Rocket ). They then SLOW WALKED my mortgage application -- without reaching out to my existing lender to get the documentation they needed -- until they let my rate expire. They then further let the process drag out for another week and a half before even making me aware that my application had been terminated and my rate lock cancelled. In this interest rate environment, their tactics cost me thousands of dollars.
To add, this is a relatively small mortgage, for which we provided proof of income that could cover the entire mortgage value nearly XXXX annually. It is not a complicated deal, but Rocket Mortgage screwed us over with their incompetence and/or deceptive tactics.
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| 07/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am a loan applicant with 1040 income, 1099 income as a XXXX XXXX XXXXXXXX and 1065 for two rental properties under an LLC ( showing annual rent and a somewhat breakeven annual cash flow ). My 1040 income is over {$180000.00} a year, and my credit score is over XXXX. I applied for a loan amount of {$490000.00} to buy a new construction home with a purchase price of approximately {$720000.00}. For down payment I have {$160000.00} in proceeds from the sale of my existing property and the remaining is held in cash in my checking and savings accounts for which I have provided the statements. I had submitted the loan application to XXXX XXXX on XX/XX/XXXX, and closing date was scheduled for XX/XX/XXXX.
I received email on XX/XX/XXXX from a RocketXXXX address, which is an account with Quicken Loans setup by XXXX XXXX on my behalf. I called the XXXX XXXX to ask what was going on and it was explained to me that XXXX XXXX does not have underwriting in-house for purchase loans. As a result of this, XXXX XXXX outsources their underwriting process to Quicken Loans via the RocketXXXX program. I was surprised to learn about this and more surprised that it was not disclosed during the loan application process. I expressed my disappointment to the loan officer and mentioned to him that it should have been disclosed that the loan underwriting process would be outsourced. Also, it is quite clear that the underwriting process was severely delayed since we were only 5 days from the originally scheduled closing date.
Even more surprising, the loan processor informed me on XX/XX/XXXX that the underwriter returned comments that my DTI was too high. I was then given the option to reduce the loan amount to {$450000.00} to qualify. Due to the time constraint to close, and because I had enough cash in savings to add to the down payment, I agreed to increase my down payment amount by {$37000.00} and reduce the loan amount. However, after several days it did not appear that the DTI issue had been resolved. I sent several emails and made multiple phone calls to XXXX XXXX to for updates but for roughly 4 days I was getting out of office notifications returned stating that employees were on vacation. As a result, the closing date deadline was missed.
Because I knew it was impossible for my DTI to be high unless there were errors in the calculations, on XX/XX/XXXX I requested for a secondary review of my loan file and a breakdown of the DTI calculations. I was emailed a breakdown and upon review I immediately realized multiple calculation errors. Essentially, the underwriter had erroneously double counted and did not add back the mortgage interest and taxes ( even though they are escrowed with the mortgage payment ).
In addition, the UW refuses to consider all of my income from the LLC by only using income based on my 50 % ownership but only on half of the total assets under the LLC. Not considering all of my legitimate income unfairly increases my DTI and invariably unqualifies me for the loan.
I have noted these errors and I have returned my comments back to the loan processor. I received email back that my comments have been forwarded to a solutions underwriter, however I am yet to hear back about that review. When I emailed the loan processor this afternoon, I received an out-of-office reply that she is out on vacation for the XXXX XXXX holiday and will return on XX/XX/XXXX. Problem is that my rate lock expires on XX/XX/XXXX ( today ).
The worse part of all this is that, as a result of the Lender missing the closing date of XX/XX/XXXX, I needed to move my family to an XXXX ( because were already under contract to sell our existing home ). The XXXX is costing us $ XXXX/night. In addition, we have needed to move our things into storage which is also costing us storage fees. We are 7 days past deadline, and I still dont know if the DTI issue is resolved.
The next scheduled closing date is XX/XX/XXXX which is only 3 days from today. Unfortunately, I have not received any updates from either Quicken Loans and/or XXXX XXXX on the status of my application, and there is no indication that the Quicken Loans underwriter will correct the errors and approve the loan. This has been a gross mismanagement of an otherwise straight forward loan application. We are currently at risk of loosing the purchase contract on the new home if we can not come to closing with the necessary funds and risk being homeless. I can not start a new process with a different lender because it will take another 30 days to close and we can not afford the cost impact of an additional 30 days. Please help us, we are desperate!
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| 10/01/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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This all started in 2019, I lost my job and requested a modification from Quicken Loans, I was told to watch my mail for some forms to fill out, which I did, and I filled them out, sent them back in, waited almost 2 weeks before calling back in to inquire on the status of my request, I was told that it was in processing and I would receive a correspondence when the process was complete. Another 2 weeks goes by, so I call back in and let them know I have heard nothing still, again, I was told it was still in processing, but that it looks better to the group that is processing the requests for modification if I get my mortgage caught up to current so they can see that I am trying to keep it current. I hung up from Quicken Loans and immediately called the FHA outreach number, finally got to speak with a person, and told him my situation and what was going on, and he told me to reach out to my lender and work through it with them as they are required to help me with my modification and that by FHA guidelines I definitely should qualify for a modification, and I asked if he could tell if they had submitted my modification information yet, and he said he couldn't see that they had as of yet, which by then 2 weeks had already gone by and I had gotten no help at all yet, but being told that it looks better if I catch my mortgage up first. So I called Quicken Loans back and made arrangements to pay my mortgage to current to help me get my modification, and to my surprise ... ... when I sent the money and they processed everything and showed my mortgage as current, I no longer would qualify for a modification I found out when I called them back again another 2 weeks after sending the money to bring it current. I told them that I had to borrow that money to get current and I still needed to pay it back and still had no job and still needed a modification until I could get back on my feet again. I never heard back from them even then. so I got behind again, and they kept telling me they would notify me of the decision and that was only when I would reach out to them, and I kept asking what should I do in the meantime, send in partial payments? I was told not to do that because they wouldn't be the whole payment so wouldn't be accepted. I finally found a job where I was going to have to work out of town about 80-90 % of the time, and low and behold when I get home, I have a notice of sale waiting for me, and the sale was going to be the very next day, I called them and begged them to stop the sale, that all this time they had been holding me off, biding time so they could take my home, and I was told I had to get over {$11000.00} dollars sent to them that day before the sale would be stopped, and I begged I asked to talk to anyone that could help me, they told me to call their attorney. I tried everything to get them to help me, finally after my bank person had talked to them and told them that I was getting money wires into my account, and that my tax return was due to be deposited in the next 2 weeks, to verify that I was telling Quicken Loans the truth, I called the guy back that I had been talking to, and he said he would talk to the team handling the sale and see what could be done. He still never called me back, I called him, I emailed him, he finally said the sale was stopped, but he didn't tell me the truth, it had not been, they sold my house. I have called the attorney generals office, they have reached out to quicken Loans and gotten no response, I have somehow found different agencies to try and get help, Quicken will not respond to them, the pandemic came on and they were not supposed to put any homes up for auction, but they still did put mine up for auction, now I am in jeopardy of homelessness when I get evicted any day now, I am taking care of my elderly mother due to XXXX XXXX, she will die no doubt if we are evicted, she is in XXXX XXXX, she will not have her XXXX she will die. I have an XXXX son, he will have serious XXXX XXXX if we are homeless, I don't want to lose him too. This is a dire situation that I have worked tirelessly to get help from day 1 and no one will help me. I talked to their attorney 2 weeks ago, he was going to contact quicken and see how they could help me, nobody has called me back yet, same as the whole time they were counting down and lying to me so they could take my house. I need help, I need my house, and I can't get anybody to help me, this is a life and death situation and nobody will help me!!! Please, I am begging you, can you help me? Please, I don't want to lose my mom, I don't want to lose my son, I need help, please......
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| 02/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I would like you to be aware of the horrible experience I had working with your company and the bad business practice that was demonstrated throughout my refinance application process. On XX/XX/XXXX my fianc XXXX and I reached out to Rocket Mortgage and spoke to XXXX XXXX. We went over the cash out refi options including rates and pricing. We spoke for about an hour and got a lot of great information and decided to move forward with the application. We were told to look out for a link to sign the disclosures, that never arrived.
We followed up with XXXX the next morning regarding the rate lock and LE, we were told it would be in the portal for us to sign. We logged into the portal to find no active loan. We were told to create a new loan application online and she would transfer all of the paper work into that loan. Once the new loan was created on your website we received a call from a different loan officer, by the name of XXXX. We tried to reach out to XXXX several times and she never returned a single call, we have not heard from her again through out this entire process. I explained to XXXX that she was not responding to us and has gone MIA for days. We were working with XXXX for a couple days and began to move forward with the application process. XXXX helped get the loan into the portal so we could sign the documents, when he did that both loans showed up on the portal one for XXXX and one for XXXX. We got a call from XXXX 's back up 4 days later and were told XXXX was out sick.
I explained to this lady that we have been working with XXXX because we could not reach XXXX and we would like to move forward with our application. She reached out to management and was told that would be ok, XXXX could continue to help us with our loan. After completing all steps in the portal with XXXX we got a call stating that the loan was being transferred back to XXXX. I called the rocket mortgage team on the following dates XXXX 4 times, XXXX 5 times, XXXX 2 times, XX/XX/XXXX 6 times, XX/XX/XXXX 3 times, XX/XX/XXXX 2 times, XX/XX/XXXX XXXX time, XXXX XXXX time, XXXX XXXX time, XXXX XXXX time, XX/XX/XXXX 7 times with no return call and to this day we have not spoken to XXXX since the 2nd day of the process when she advised me create a new loan.
I reached out to XXXX 's manager XXXX and explained to him that we still haven't received the lock confirmation or the pricing that was originally given to us. XXXX asked us to forward him the L.E and he would reach out to XXXX XXXX. We received a call from XXXX stating XXXX XXXX will honor the pricing and rate, and he would lock the loan.
We called him for the next 4 days to let him know we still haven't receive the L.E reflecting the lock after multiple emails he finally returned the call and said he would send it over. Once again we get an L.E that reflects no locked but XXXX assured us it was. We finally receive a L.E that was locked, on this L.E the points were double the amount we were quoted. I reached out to XXXX, again we were told not to worry about because the L.E changes all the time during the process and I should know this because I'm in the business.
A week later XXXX our loan processor calls, he says we are all set to close but he noticed we were floating a lock and if we wanted to lock our loan. I explained to him the loan is locked but the fees were incorrect per XXXX. XXXX stated they locked the wrong loan and he would get it transferred to the new loan. A week goes by and we get a call from XXXX stating that they can't honor the pricing or the rate for the un locked loan. For that reason they canceled our loan application. I was not an alternative of making the loan work such as, paying debts lowering the loan amount, changing rates ect. After all the documents were provided the money we spent to get the house ready for the appraisal you cancel our loan.
This is unbelievable, we canceled our application with another lender that was offering the same terms however was not giving the extra XXXX XXXX card and here we are now with no application in process. I'm sure you are well aware that the rates and pricing are not the same from XX/XX/XXXX so even if we move to another lender we will be paying a lot more in costs. I don't know if this was discrimination or deceptive business practice but I will forward my complaints to all necessary agencies. I will let everyone know my experience every opportunity I get, so no one else has to be put through this kind of treatment. Please reach out to me to resolve this situation and prevent this from happening to any other homeowner.
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| 10/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
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I changed banks and attempted to change the account and routing number my mortgage payment is processed through. On XX/XX/ Rocket Mortgage accepted my new account and routing number and proceeded to withdrawal a payment from my new bank account. The payment processed without an issue and the my account is current.
Rocket Mortgage then proceeded to process another payment through my old bank account and routing number, and this did not go through. I received notification Rocket Mortgage will again be attempting to process this transaction. I notified Rocket Mortgage this account and routing number is for an old account and I have already made a payment for the month of XXXX and my account is current. Rocket Mortgage refuses to cancel the payment and continues to attempt to withdrawal money from an account I am in the process of closing for a mortgage payment I have already made.
Rocket Mortgage refuses to cancel the duplicate payment and has informed me they will again attempt the transaction on XXXX XXXX XXXX XXXX XXXX XXXX XXXX ).
Below is the email exchange with Rocket Mortgage. Please keep in mind my Rocket Mortgage account is current, there is no past due balance and there is no reason for them to attempt another payment. They have had over 72 hours to cancel this duplicate payment and still have another 48 hours to cancel it and they are refusing to do so and instead suggested I contact my bank about a transaction that has not even occurred yet and will not occur for another 48 hours.
Good afternoon, Thank you for your email. We do apologize ; the payment was authorized when it was submitted on your Rocket Mortgage account. If funds are not in your account on XX/XX/, it will cause a non-sufficient fund fee, which can not be waived.
Thank you and take care.
XXXX Rocket Mortgage Servicing Team XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Every client. Every time. No Exceptions. No Excuses.
I have talked to the bank, they have advised me to let you know in writing this payment you are going to attempt on the XXXX is not authorized.
Sent from my XXXX XXXX XXXX XXXX XXXX XXXX XXXX Servicing Help XXXX wrote :?
Good morning, Thank you so much for writing to Rocket Mortgage. Upon review of your account, we see that you were able to speak with our team regarding your payment and we explained that the second attempt would need to be stopped via reaching out to your bank. Please let us know if there's anything more we can do to help.
Feel free to reach back out by chatting with us online, e-mail, or give us a call at ( XXXX ) XXXX if there is anything else we could help you with.
Thank you for being a Rocket Mortgage client, and have a great day!
XXXX Rocket Mortgage Servicing Team XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Every client. Every time. No Exceptions. No Excuses.
On XXXX XXXX I cancelled Auto Pay and switched bank accounts. There were two payments made on my account, one for an old bank account and one for a new bank account I set up. The old bank account ( ending in XXXX ) should not be used and will result in a failed transaction. The new bank account ending in XXXX is the only account that should be used for payments. I need you to cancel this attempt to withdrawal payment from the account ending in XXXX. I have already made a payment this month and my account is current, I do not know why you are attempting to process a second payment on my account.
From : Rocket Mortgage Date XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : URGENT : Your payment needs attention.
Another attempt will be made.
XXXX
View Online Confirm your funds with your financial institution.
Hi XXXX, Your bank notified us that there werent enough funds in your account for your recent mortgage payment.
To fix this, were going to try to withdraw the payment again on XX/XX/2023. Please note that if this payment doesnt go through, you may be charged a fee and you will need to set up a new payment on Rocket Mortgage. Unfortunately, we cant cancel this second attempt to withdraw payment, so please make sure your account has at least {$1700.00}.
See details below : Loan Information Loan ending in : XXXX Payment amount : {$1700.00} Next payment attempt : XX/XX/ This is an automated email, and responses are not monitored. Contact us if you have further questions.
Rocket Mortgage, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 09/05/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XXXX XXXX, XXXX I assisted my daughter in applying for a home mortgage loan with Quicken Loans. She had just moved to Virginia for a new job and wanted to purchase her first home. I offered to help her through the loan process.
We had contacted several mortgage firms locally and each had been clear as to what the base interest rate was and the ability to buy down the rate with points. We had no desire to buy points! So I suggested to my daughter we contact Quicken Loans and we did so via her cellphone using the external speaker. The lady representative from Quicken Loans who answered was XXXX XXXX.
I explained our situation and asked what their interest was. She immediately told us 3.99 % and said " how does that sound? ". Since we had been give previous rates in the area of 4.25 % locally we thought this rate was good. She quickly went on to explain this was a 30 year fixed conventional rate requiring only 10 % down. Then she said my daughter would not have to pay any PMI and the amount needed to close would be approximately {$21000.00} ( including down payment of {$18000.00} ).
NEVER did she mention anything about this rate being available BECAUSE my daughter would be paying XXXX points to buy down the rate to get this 3.99 %. If she had done so we would have said no thank you and moved on ... as we had done with the local offers already provided.
I then allowed my daughter to complete the application process on her own with the understanding that she had secured a good/reasonable interest rate on her loan for her first home.
It was at the closing for her home purchase on XXXX XXXX, XXXX that I discovered this matter of points being disclosed at a cost to my daughter of about {$3700.00}!
It is my position that this representative for Quicken Loans acted in a sly, deceitful manner and I believe actually illegal with regards to proper disclosure of the loan details at the outset of the loan process.
During the time between the initial application and the closing date my daughter was subject to an avalanche of forms, questions and inquiries with NEVER a verbal explanation as to the basis for the 3.99 % rate. As a first time home buyer she deserved a full and clear explanation of what she was accepting!
After the closing I then immediately filed a complaint with Quicken Loans on behalf of my daughter and was told my complaint had been forwarded to the Executive Office Team. Two days laters I was contacted via email by a XXXX XXXX who had reviewed my complaint. Her email reply was both factually untrue and at the same gave absolute evidence to the substance of my complaint.
First, she stated that she had reviewed the communication between XXXX and my daughter and I and determined that there had been a very in-depth conversation about the total costs associated with a rate of 3.99 % ... this is a lie. I have attached a copy of the scratch notes I made during our conversation with XXXX that evening and as you can see there are NO notes about points! As I previously stated had there been a mention of points I would have said we were not interested in paying points just like I did with the three local mortgage agencies.
Second, and more telling, was her reply in the email that stated " I did not find in communication that the closing costs were broken down or questioned as to whats included within the estimated XXXX. I do believe that this is an area of opportunity for us as a company to provide that additional clarity ; Instead of expecting our clients to read the disclosures we provide prior to their signature/acknowledgement ''. That statement alone supports my position of the deceitful presentation with the sole purpose of the loan sales representative to secure a sell. I have attached a copy of this email as well for your records.
In summary, I reiterate that Quicken Loans acted in a deceitful and unlawful manner in selling this loan without a full disclosure of the costs associated to a young, female first time home buyer. I believe that the monies paid in points should be reimbursed and the fixed loan rate for 30 years be kept at 3.99 %.
Sincerely, XXXX XXXX XXXX XXXX Cell : XXXX XXXX XXXX XXXX ( actual loan applicant ) P.S. I am having trouble attaching one of documents in support of this complaint. It is the one that shows my notes from the initial phone conversation with Quicken. Please contact me with another method for getting this document to your attention.
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| 09/26/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Escrow, taxes, or insurance
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Web |
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am filing a complaint against Rocket Mortgage for incorrectly calculating my escrow payment for two consecutive years. These miscalculations have caused an increase in our mortgage by more than {$1200.00} in 2 years. The company has mismanaged my escrow account and not charge the proper amounts in our mortgage payment.
I have called the company about this issue, but the seem unwilling to understand the real issue at hand is mistakes on their end caused an {$8000.00} shortage in our escrow account.
Issue This began in XX/XX/XXXXXXXX when my husband and I decided to refinance. After receiving several cold calls from our mortgage servicer, Rocket Mortgage, we decided to refinance. Interest rates were considerably lower at the time, and we took the opportunity use some of our equity to pay off some high interest debt. The number of calls coming in from Rocket to refinance should have been a red flag for us at the time, but they were already our mortgage servicer and our account was fine After working all the numbers, we were told our mortgage would be lower by a little less than {$200.00} after the Refi. We would not have a car note and some high interest credit card debt. It seemed like a good deal to us.
I reviewed the paperwork and told the mortgage person ( XXXX XXXX at Rocket Mortgage ) that our tax amount looked low. He assured me that the current amount in our escrow plus the amount being charged would cover the amount needed for our taxes and insurance. We closed and all was well until XX/XX/XXXXXXXX when we received the mortgage analysis. At that time, we learned we had a shortage of {$4800.00}. The shortage amount was because Rocket only charged a total of {$6100.00} for taxes during the year when the amount should have been {$10000.00}. We escalated the issue and explained that an error was made in our tax amount when we closed the Refi in XX/XX/XXXX. After much back and forth, I received a call from XXXX on the Executive team. She explained to me that an error was made and the person who worked on our mortgage had been reprimanded. Because of the error, I was given 24 months to spread the shortage. My mortgage increased from {$1600.00} to {$2100.00}. We were not happy, but received some assurance that our mortgage would decrease after the shortage was paid.
Here we are in XX/XX/XXXX, and I receive a mortgage analysis stating that we again have a shortage in our escrow, but this time the shortage is {$8600.00}. The amount charged for taxes this past year was also not enough just like in XXXX. Rocket Mortgage only charged {$8800.00} for taxes during the year and our tax liability was {$11000.00}. We are now facing a mortgage of {$2800.00}. Due to being given the option to spread the shortage over two years, we are facing a compounded shortage due to consecutive years of inaccurate escrow charges.
In two years, our mortgage has gone up by {$1200.00}. We moved into this house in XXXX and during that time our taxes have never been below {$9000.00} ; I am providing a chart below with our tax history and the amounts that were charged by Rocket for the two years they were incorrect.
Tax YeaXXXX XXXX XXXX Tax Amount Amount Charged by Rocket Mortgage XXXX {$9400.00} Used for comparison purposes XXXX {$9500.00} Used for comparison purposes XXXX {$9200.00} Used for comparison purposes XXXX {$9300.00} Used for comparison purposes XXXX {$9600.00} Used for comparison purposes XXXX {$10000.00} ( billed in XXXX ) {$6100.00} XXXX {$11000.00} ( billed in XXXX ) {$8800.00} XXXX XXXX XXXX Rocket Mortgage states they are using the XXXX XXXX tax amounts, but they have not. The amounts they charged were arbitrary and not in line with the amounts that are viewable on the county tax assessor website and what is sent to my home annually.
I spoke with XXXX XXXX on the Executive team at Rocket Mortgage today. She empathized with my concerns but assured me that Rocket Mortgage would not remedy the situation. She also stated that she was the highest I could escalate my concerns within the company. Her superior would back her analysis ; we are short because of our taxes increasing and any miscalculation on their end is our responsibility for payment. She also stated that they paid the taxes without adequate funds in our account and are allowing us to pay them back interest free. The fact that the lack of funds what the companys fault seems to be lost on the staff.
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| 09/17/2022 |
Yes |
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- Trouble during payment process
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Web |
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Purchased home in XX/XX/XXXX and never was late or missed a payment. Made every payment on time, and per my credit report, 99 % of my payments were on time.
The mortgage payment was on autopsy coming from a XXXX account which was my account, but I added my ex 's name on the account when we were living together. He walked out on our family after eight years of living together on XX/XX/XXXX. Despite losing his income, every payment was made. XXXX bank refused to remove him from the account unless we both went together and signed, which he refused to do. Therefore, I decided to simply stop having my paycheck direct deposited to XXXX and opened up XXXX XXXX and XXXX XXXX checking accounts ( because my company 's stock plan functions through those companies ). I updated my financial institution with Rocket. on XX/XX/XXXX, listed on my Rocket Mortgage account transactions, is an attempt to withdrawal my mortgage funds and then a subsequent returned payment and finance charge for the returned payment. There was no attempt to withdraw a payment on my XXXX or XXXX XXXX account XXXX nor on XXXX. I immediately began receiving calls from Rocket 's automated service to make a payment. Per my transaction history with rocket, no payment was made in XXXX. Since XXXX, Rocket has attempted to withdraw payments as large as XXXX from various accounts and charged me returned payment fees for every returned payment. Looking at my XXXX XXXX account, I see two payments made in XXXX to Rocket, each for XXXX. Simultaneously, I have been working with ROCKET to find realtors to sell my current house and purchase a new home due to a change in the territory I cover at work. I was assigned a realtor from XXXX XXXX and two separate mortgage specialists to begin preapproval for my new home.
In XXXX, I began receiving letters, nearly daily, from Rocket advising me that my mortgage was going to go into default. I called Rocket multiple times, speaking to numerous different advisors, who told me my account was current and that my next Mortgage payment would be automatically withdrawn on XX/XX/XXXX.
XX/XX/XXXX, XXXX withdrew XXXX from my XXXX XXXX XX/XX/XXXX, XXXX withdrew XXXX XX/XX/XXXX XXXX XX/XX/XXXX, XXXX XX/XX/XXXX, XXXX XX/XX/XXXX XX/XX/XXXX, returned payment XXXX XX/XX/XXXX, returned payment XXXX XX/XX/XXXX, returned payment XXXX XX/XX/XXXX, payment XXXX XX/XX/XXXX, payment - XXXX XX/XX/XXXX, payment XXXX XX/XX/XXXX, payment XXXX XX/XX/XXXX payment XXXX XX/XX/XXXX returned payment XXXX XX/XX/XXXX returned payment of XXXX XX/XX/XXXX returned payment XXXX XXXX XXXX payment XXXX XX/XX/XXXX returned payment -- -- XX/XX/XXXX payment XXXX XX/XX/XXXX payment XX/XX/XXXX payment XXXX XX/XX/XXXX payment XXXX XX/XX/XXXX payment XXXX XX/XX/XXXX payment XXXX XX/XX/XXXX returned payment XXXX XX/XX/XXXX returned payment of XXXX XX/XX/XXXX XXXX XXXX I have spoken to four agents at Rocket, and no explanation has been provided regarding these charges.
The last loan agent I spoke with stated that he could see my payments went through, and I was current. He didn't understand why I continued to get noticed that I owed XXXX.
I was referred to a mortgage specialist to attempt to get preapproval for a new mortgage and was informed my credit score is too low to get a mortgage.
THE ONLY current issue on my credit report is that ROCKET is reporting that I am 30-60 days late on my payment, which is untrue.
When looking at XXXX XXXX account, NONE of the listed attempts for large sums of money appear on the account, nor do they appear on the XXXX account.
No matter what I do, there seems to be some disconnect between who I am speaking with and the mail that comes because daily, I receive notices that I owe Rocket mortgage money.
All I did was switch checking accounts.
I have now had 7 retail credit accounts mail letters that they were closing my accounts, including all XXXX ( XXXX, XXXX, XXXX ), XXXX and XXXX ( closed on credit card and lowered the limit on the other ) I have been refused a new mortgage, which is devastating because I need to move for work.
I don't know what to do or who I need to speak with, but this can't go on.
Lastly, the amounts of money they are trying to withdraw have been IN THE ACCOUNT if they tried to do so appropriately.
I have no idea why they are reporting me to the credit bureau, but they are and they need to STOP immediately and correct the damage they have created.
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| 08/24/2019 |
Yes |
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Web |
Older American, Servicemember |
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At the heart of Consumer Protection is a fundamental requirement that professionals provide accurate and honest information. If the consumer can not rely on this, there can not be any expectation of protection. The following situation occurred because a mortgage banker with 7 years of experience, along with at least two other Quicken Loans employees, failed to relay information regarding the mortgage process and time allowances set forth standard VA Mortgage practices. I, as a Consumer, rely on the mortgage professional to relay this information. When this does not happen and the mortgage company does not accept responsibility, one can only ask if this is indicative of the Company 's lack of ethics regarding consumer protection.
On or about XX/XX/2019, we began the process of acquiring a VA loan through Quicken Loans. We went through an approval and underwriting process ahead of selecting a property. On XX/XX/2019, we entered into a sales contract and based on assurances from XXXX XXXX that we would have no problem closing before XX/XX/2019. Our residence at the time was under contract and XX/XX/2019 was the close date. We were told that the 2 week underwriting approval process we had completed made a it " easy '' " no problem '' to close by XX/XX/2019. The appraisal was ordered on or about XX/XX/2019 and completed on XX/XX/2019. We were told the appraisal was expected by XX/XX/2019. Beginning on XX/XX/2019, we were told each day it was expected in that day. The sellers of the home said they would do a buyer 's temporary lease once the appraisal was received. Quicken Loans told us once the appraisal was received, our closing could occur in 3 days. On XX/XX/2019 Mr. XXXX stated the appraisal had to be submitted within 10 days legally and on XX/XX/2019, I stated in a text we are over the 10 days. He agreed and did not know what to say. On XX/XX/2019, I contacted another lender and asked for advice and assistance. That person promptly informed me that VA appraisers have 10 WORKING days. At this point, when I relayed this back to Mr. XXXX, he said yes, the appraiser had until XX/XX/2019 and it most assuredly would be in on Friday, XX/XX/2019. At approximately XXXX, our entire house was on 3 trucks and we were forced to secure temporary storage. Being told that the appraisal was expected any minute and with the Seller 's offer of a buyer 's short term lease once received, we had packed with a door-to-door approach. At XXXX, that all changed and the ramifications were extensive. Our direct costs were {$3200.00} because we relied on information provided by Quicken Loans. XXXX XXXX, a Resolution Advocate with Quicken Loans had been contacted on XX/XX/2019 in an attempt to resolve the issue. He never provided additional information only to say the team was working on the appraisal and expected it at any time.
As I have explained in a letter and on several calls, I am not seeking to hold Quicken Loans accountable for the actions of the appraiser or Quicken Loans Partner Appraisal Company. I am seeking to hold Quicken Loans accountable for failure to provide accurate and honest information regarding the mortgage process. Why would another mortgage lender promptly explain the 10 working days and a general rule that appraisals arrive on the 10th day and yet Quicken Loans NEVER provided that information to us.
I am certain that had Quicken Loans explained the 10 working day rule on or about XX/XX/2019, we would have been prepared for the inevitable situation that arose on XX/XX/2019. There is a significant difference in dealing with a problem with 11 days notice versus hours to prepare!
I am XXXX years old veteran with 29-years of XXXX service, along with over 300 XXXX XXXX. I have experienced many deployments and been shot at during my military career and I have told people this was by far the worst experience of my life. I wrote Quicken Loans a well thought out letter devoid of emotion and exaggeration of impact. They took 2 weeks to " investigate '' and I was told the following : Here is the email you requested informing you that we will not be compensating you the {$3200.00} that you requested. I appreciated the feedback you shared with me earlier today and I am truly sorry that you remain dissatisfied with the service you received.
Best regards, XXXX XXXX | XXXX XXXX Direct : ( XXXX ) XXXX | Toll Free : ( XXXX ) XXXX XXXX Fax : ( XXXX ) XXXX | XXXX XXXX
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| 10/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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To Whom It May Concern : I wish to submit a formal complaint against Rocket Mortgage a.k.a Quicken Loans ( hereinafter Rocket ) for employing deceptive tactics regarding a mortgage loan.
In approximately XX/XX/XXXX, Rocket preapproved me for a home loan. That preapproval was renewed in XX/XX/XXXX. In XX/XX/XXXX, I began the process of purchasing my current home during which, I had multiple conversations with Rockets representative. We thoroughly discussed the terms of the loan and what I could afford as my monthly payments. I also informed him that I was considering other lenders and particularly a local lender. However, Rockets representative assured me that they could provide the best closing terms. When I received the final numbers for closing, my cash-to-close was more than {$3000.00} below what other lenders could offer which appeared to be the best offer for me ; therefore, I proceeded to secure my mortgage loan through Rocket. On or about XX/XX/XXXX, I received my Closing Disclosure and on XX/XX/XXXX, I closed on the purchase of my home. It was my understanding that an escrow account was set up for the payment of my property taxes and home owners insurance.
In approximately XX/XX/XXXX, I noticed on the countys website that my property taxes were showing as delinquent. I immediately called Rocket to determine why my property taxes were not paid. I was advised that regardless of what was showing, the deadline for payment had not passed. In approximately XX/XX/XXXX, I received a notice from the county that my property taxes were delinquent. I immediately called the county to determine the issue and was advised that the taxes were never paid for XX/XX/XXXX. I immediately called Rocket to determine why they had not paid the property taxes in XX/XX/XXXX and was advised that they would look into it and get back to me.
On or about XX/XX/XXXX, I spoke with Rockets representative who confirmed that Rocket made a mistake and the property taxes were in fact NOT paid. When I inquired how something like this could occur, she explained that the monies collected for taxes were given to me at closing and that I was responsible for directly paying the property taxes that became due in XX/XX/XXXX. I responded that I had not received any monies at closing and that I was never informed I would be responsible for making any direct payment. I then reviewed with her the terms indicated on my Closing Disclosure and specifically pointed out that the forms provide that my portion of the taxes was included in my closing costs and the sellers portion was included in their closing costs so the property taxes were made available and should have been paid. I further pointed out that Section L of the Disclosure clearly states that the sellers portion of taxes was PAID ALREADY BY OR ON BEHALF OF BORROWER AT CLOSING. She acknowledged that Rocket failed to disclose this information and was at fault but went on to state that the property taxes needed to be paid and would be sent from my escrow account. She further advised that this would result in an escrow shortage and that my monthly payment would be increased unless I could pay it in one lump sum. She ended the call by stating that she would follow up with me on XX/XX/XXXX with further information regarding repayment.
On or about XX/XX/XXXX, I was able to see that a disbursement in the amount of {$3700.00} was made from my escrow account to pay property taxes. I immediately called Rocket and it was suggested that we conference in the title company. Upon contacting the title company, it was explained that no monies were physically handed to me at closing nor was I informed of needing to make a direct payment for property taxes. She further explained that the monies collected from the seller to cover their portion of the property taxes were applied against my cash-to-close. My Closing Disclosure fails to reflect that any funds were PAID TO THE BORROWER and, most importantly, that the borrower needed to directly pay property taxes coming due in XX/XX/XXXX. It is therefore my position that Rocket Mortgage manipulated the terms of my loan making the closing terms appear more attractive in order to secure me as a borrower.
I am able to provide the names of Rockets representatives and further documentation upon request.
Thank you for your time and attention.
Sincerely, XXXX XXXX XXXX XXXX
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| 09/15/2021 |
Yes |
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Web |
Servicemember |
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In accord with what your policy stated about sharing info with other government agencies : See also FTC Complaint XXXX and Az. Dept. of Insurance and Financial Institutions complaint XXXX.
I replied to an email from Rocket Mortgage to refinance my mortgage and I was promised 1.99 % APR and promised I could recast the loan but had to wait until it closed and there would be no additional fees. I explained I would pay {$120000.00}. to principal and want the recast to drop monthly payments down to approx. {$550.00}. per month. The loan ( Loan # XXXX ) closed XX/XX/XXXX. I called to ask to do the recast and was told, " You have to wait until XXXX before we can recast this loan ''. I called in XXXX, even though we had to keep making the {$1200.00}. month payment. They said, " We can't recast a VA Loan ''. I explained I was promised and this is a contract. They tried to trick me into signing a conventional loan at 2.5 % ( on XX/XX/XXXX ) and with a large fee for doing the refinance in conventional. I argued I didn't want a conventional and that they already got paid for refinancing the VA and promised no more fees and a recast. Then they called and woke me up XX/XX/XXXX at XXXX XXXX insisting I promptly sign the new loan docs. I went to my den opened the computer and began doing as she told me, which required an e sign to open the loan documents, only to realize they were again trying to trick me to sign to 2.5 % apr and charging several XXXX dollars for the service of their errors/ lies. I refused and told them that they are in breach of contract and they need to do as they promised or I would seek legal remedy. They don't care and I've been forced to pay {$1200.00}. per month since it closed, meanwhile, my wife and I have no emergency funds, barely able to survive on XXXX income and are facing extreme financial hardship due to this deceitful and unlawful conduct by this company. They feign innocent and pretend that I entered into another contract with them and backed out, but as I explained above, herein, I refused that contract and have maintained this loan ( Loan # XXXX ) contract which they are in breach of, because if I had signed and executed their nonsense loan on XXXX XXXX then I would have in effect, allowed them to get out of their legal obligations to me in this binding contract and they would have been free to walk away and I would have no recourse. I think, possibly, this might be the part where Ms. XXXX at XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX got confused, as the fwd, attached document the company sent is a copy of their dirt rotten loan contract they tried to trick me into signing at XXXX XXXX on XX/XX/XXXX and it isn't the one that I am in, which is Loan # XXXX in which they promised everything I mentioned and the recast at no added fee.
I did explain all this to Examiner XXXX XXXX at XXXX Dept. of Insurance and Financial Institutions, but she doesn't seem to understand it and simply sent me a message stating that her agency doesn't handle such matters, and provided a list of Statute Articles, Article 2 60946 and 6-947 I pointed out to her, as being direct laws of violation for her to use her authority to resolve this matter. I have heard nothing back from her.
I am very frustrated that people don't understand and people like myself get discarded.
I do not feel I got any fairness. I decided to file with you and with The FTC in hopes of getting justice. Please help! As stated, I am a XXXX veteran with a XXXX wife, both struggling daily as it is and now faced with financial hardships brought on by the deceit of this company Rocket mortgage/ quicken loans. The monthly payments should have dropped down from $ XXXX monthly to {$550.00}. monthly and that would have been the money for us to survive on, but we've had to pay the {$1200.00}. monthly since the loan closed and even that shouldn't have taken from XXXX to XX/XX/XXXX to do. We trusted/ believed their promise in this lawfully binding contract and now they walk away carelessly. We have nearly lost this house as result of our financial crisis and have to spend thousands of dollars out of pocket to purchase materials and hire heavy equipment to build berms to protect from flood waters that we were not informed about on the purchase documents for this house. Our credit card is maxed out and we no longer have anything in savings at all. PLEASE HELP!!!
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| 11/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2020, I started the process to refinance my current mortgage with Rocket Mortgage. We worked through the initial numbers, and came to a consensus on the interest rate and discount points associated with this loan. The terms were to be 1.99 % interest, with 1.25 % in discount points / origination fees.
After contacting my title company that I had used originally when securing the current mortgage, I was led to believe that my title company could offer me a discount on their title insurance premium, as I had used them for the original purchase. I decided to go through this title company, instead of XXXX XXXX Rocket Mortgage 's Title Company partner ). This title company finished their title search and came back with an amount that was about 300 dollars more than the initial disclosures estimated.
I contacted Rocket Mortgage to ask about the possibility of switching title companies and going with XXXX after all. In that conversation, I asked specifically if this would be a problem, as we were getting close to the end of the 3rd rate lock at this point ( XX/XX/2020, 77 days after the initial application ). I stated that I would be willing to just eat the extra cost and go with my title company if they thought it would be a problem. I was assured by the banker that he " thought it could be done in time '', and that " they would rather stay in-house anyway ''. So, we switched the title work back to XXXX and had them get the title work ready.
3 days later ( XX/XX/2020 ), I received a call to schedule a closing appointment on this refinance. I setup the appointment and thought we would be good to go. I received closing disclosures a short time later, which still listed the original title company, and their ( higher ) fees on the disclosure. I called Rocket Mortgage and let them know there was an issue with the closing disclosures. They informed me that the loan would be pulled out of closing so they could correct the issue.
I didn't get any update on the situation over the next few weeks unless I called and asked for an update, and every time I called Rocket Mortgage, they told me that they didn't control the closing disclosures and that I would have to talk to XXXX. I contacted XXXX and was told that the amounts they sent to Rocket Mortgage were the amounts on the initial disclosures, and that my closing disclosures were incorrect, and that Rocket Mortgage would have to fix them.
Finally, as my rate lock was renewed for the 5th time on XX/XX/2020, I had enough of the run-around. In this rate lock disclosure, the interest rate remained the same, at 1.99 %, but the discount points for this loan had risen to 2.375 %, a nearly {$1600.00} increase in the cost of this loan. I contacted Rocket Mortgage Consumer relations and had a senior researcher start figuring out what was going on and why this seemingly simple fix had now taken 3 weeks, with no resolution, and absolutely no movement on this loan. He started looking into it, and found that an apparent computer issue was not allowing Rocket Mortgage to update their documents correctly. A couple days later, he informed me that the issue had since been resolved, and that a new closing disclosure would be printed. However, he said he had no power to honor the rate lock that I had in place throughout this arduous process, and that I would have to speak with the banking team to see if they would honor the originally agreed-upon rate. I got a call on XX/XX/2020 from a member of the banking team informing me that they absolutely would not honor the original terms at 1.99 % interest and 1.25 % discount fee.
There are many frustrating failures here, but what gets me is the fact that I was the one that was on top of this loan every single step of the way. This should have been one of the most straight-forward, easy to process refinance applications ever. I didn't require an appraisal, I got payoffs from my current financial institutions so as to expedite the process, and I checked on this loan at least every other day. To have a simple clerical error push into nearly 4 weeks of nothing happening, only to actually be resolved in a matter of days once I called enough times and made a big enough stink, and then to have this bait and switch happen in a petty cash grab at the end, hoping I would roll over and simply pay their extortion fee, is unconscionable.
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| 10/11/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I am a veteran, and I applied for a loan with Quicken loans. I stated I was a veteran. I asked for the credit score needed for mortgage approval, and I was told the required score was XXXX and for a VA loan, also XXXX. My credit score was XXXX. I spoke to a representative at Quicken loans on XXXX, and was then transferred to a lending representative for Quicken loans.
I submitted everything requested and I received a pre-approval letter for my realtor on XXXX for a VA 30 year fixed at {$400000.00}. In addition, I received an email from the lender, Quicken loans on XXXX, stating there would be no lending fee ( XXXX Veteran ), and the closing costs were estimated at 3 % for Georgia.
On XXXX, I was told by the loan specialist for Quicken loans that I needed to remove two disputes on my credit report. I told the credit specialist I want the dispute to remain due to inaccuracies on my credit report. I was told if I do not remove the disputes, the VA would not approve my loan.
I contacted the VA loan specialist on XXXX, and I was told the dispute for the student loans was based on what was reported, and I was not in default, and my credit report states pays as agreed. The other dispute was based on the account does not belong to me and I have disputed this for six years. It will come off my report when I file a dispute, but will later show up again. The VA loan specialist stated this would not impact my loan approval. I stated the lender, Quicken loans, stated to my that I must remove the disputes or the VA will deny my loan. The VA loan specialist stated this was not true.
I contacted the VA loan specialist and stated what was communicated to me by the VA loan specialist. He then stated to me that he can not approve the loan unless I remove the dispute. I told him I can get a letter from the VA stating I do not need to remove the dispute. I also stated I had found a home and I am now stuck. I was told this was a policy of the underwriter, and when I try to close on the home, the loan will be denied.
I asked why if I need a XXXX credit score and I have a XXXX, I had all of the documentation submitted, and I was provided with a letter of approval to my realtor to make an offer on a home, I should not have a problem with securing a mortgage.
I submitted the dispute request form to him on XXXX.
I received a second letter of pre approval for my realtor for the home on XXXX for an approval of {$430000.00} on a VA 30 year fixed loan. I attempted to make an offer on the home but I and my realtor were told to hold up because the lender stated the loan specialist was waiting for the dispute to be removed from my credit report.
On XXXX, I informed my realtor the price came down for the home I wanted to make an offer for. She stated she can not do anything until the lender, Quicken loans, says she can now move forward with an offer.
On XXXX, the dispute was removed from my credit report, but my credit score dropped to a XXXX. I was then told by the loan specialist that the reason why my score dropped was because of the dispute I claimed was not my account. He stated I could just pay it and my score may come back up. I stated that is why I disputed it initially. I was then told I no longer qualified for a loan due to my credit score not being a XXXX.
Quicken loans were intentional in requiring that I remove the disputes on my credit report although I was approved, provided a letter to my realtor, and mislead into believing I would be able to secure a mortgage and purchase a home. I was also mislead into believing VA loan approval was the reason for the dispute removal. I was also placed into the position of possibly lowering my credit score if I were to seek out another lender. I believe Quicken loans knew or should have known the dispute removal would lower my credit score. I had to provide the information on the home I wanted to purchase, which was located in a predominantly white neighborhood. I am XXXX American.
I am a first time homebuyer, an XXXX, and a XXXX veteran. This never should have happened to anyone. I believe the actions of Quicken loans was intentional. The home is off the market and I can not qualify for a home loan unless until my credit score increases. In addition, if I go with another lender, my credit score will likely be impact from a hard pull of my report.
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| 03/03/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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On XXXX XXXX, XXXX I was running a search engine for mortgage calculator. I entered my information, nothing social security related. This was on the Quickens Loans Website. I received a phone within 10-15 seconds. I am only going to assume this is a marketing strategy, as fast I received that phone call. A " lead '' per say.
A representative by the Name of " XXXX XXXX ( XXXX ) XXXX x XXXX '' called me. I explained just really browsing not immediate interest, wanted to know where current interest rates were. She said let me check and gave her my info, then she asked for last four of social security number. I gave it to her and my immediate response was, I do not want my credit bureau ran. She said it was already generating. I did not cause a scene, as my boss was in my office. I truly felt as if it is a predatory process to pull a credit bureau before asking a consumer if it was ok to so. Which I later spoke with my fianc about that night.
When I cam in the next day, I had written a letter to Quicken Loans to explain how I felt about there process and demanded the call be investigated and the inquiries be removed.
Below is the letter I wrote.
XXXX - After speaking with the fianc last night, I feel very uncomfortable with the practice of pulling my credit bureau as explained yesterday. When I clearly said I did not want to pull it, until I speak with my finance.
You already had it underway before I even gave a " ok '' to do so. I know because I got 3 emails on my monitoring services prior to us ending the call. This really left me feeling uncomfortable. The more I thought about this during the course of the day, the more uncomfortable I felt. I know my credit position and the fraud that I have dealt with 4-5 years ago. I am currently working with an attorney to get these items removed and prosecute my cousin ( XXXX XXXX - where it can be confirmed via XXXX ) who did it. He is currently in a New Hampshire XXXX and then is being forwarded to a federal XXXX for other charges non related to the fraud he committed on me and his mother.
All this being said, I am requesting that you all get the deregulatory remark removed from my credit bureaus. If you all record the call, as I did, I clearly said I did not want a pull a credit bureau. I am not a confrontational type of individual. Trying to get these marks cleared up from my credit bureaus has been a process. This is the reason i did not want anything being pulled. Plus the " little '' hit on my credit all adds up in the end. As I listened to our call, you quoted 1-5 points. This is not something that you should be quoting. As each individual is scored differently, based on credit practices, age of debt, how many inquires pulled, etc. Then prior to closing on a mortgage we would have to pull another credit bureau. Which in reality, would not put me in a good position right now, because I am well aware of my credit position due to the unfortunate circumstances that happened to me years ago.
If these credit bureau inquires are not removed, I am going to contact the CFPB, XXXX, and the local attorney generals office for unfair practices.
Please do not contact me again via telephone. I am giving quicken loans 7 days to supply me with a letter stating that inquires will be removed my credit bureaus immediately.
Regards ... ..
I wrote this on XXXX XXXX, XXXX and then they passed it through several people before getting a lady by the name of XXXX. I may be pronouncing the name incorrectly. She had called me and stated that she would be investigating the call and call me back on Tuesday XX/XX/XXXX.
Tuesday XX/XX/XXXX came and XXXX whose number is XXXX called and stated that she did not find any fault in the call. I asked if it is normal process to run a credit inquiry before asking consumers to do so and not notifying them? She said she notified me 6 minutes into the call. I got upset and used profanity several times and told her that she advised it 3 minutes after she took the information. That is a predatory practice and is a horrible way to do business. I spiked the call, because I did not agree with this predatory and forceful way to do business. They should have some policy in place to make sure the consumer knows what there intentions are while on the phone.
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| 11/12/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I have a current home mortgage with Rocket mortgage. The loan is current, never a missed or late payment.
On XX/XX/2021 I applied to Rocket to refinance the mortgage. I quickly provided all the documentation they required. All the documents were provided by XX/XX/XXXX. The loan was approved subject to a VA appraisal on XX/XX/XXXX.
Unfortunately, the VA does not have sufficient appraisers to handle the demand in XXXX. XXXX XXXX AK, so I was added to the list and waiting for the VA to assign an appraiser. The VA assigns them in the order they're received.
Several times during this period of waiting Rocket got a payoff for my existing loan. After the second payoff quote, I became concerned wondering why the loan was taking so long to close? So in Early XXXX I contacted my mortgage broker by telephone and email and asked him to call me to discuss. He did not return my calls, nor did he reply to my email. So I contacted his supervisor, who also did not call me back. But miraculously, my mortgage broker finally responded. He said that they were waiting for the VA to assign an appraiser. I asked him who he talked to, or what steps had Rocket taken to facilitate this. he had no idea. He hadn't done anything personally, all of that is handled by " the closing team ''.
I called the closing team who also had not contacted the VA, they were just waiting, and waiting, and waiting. I asked them for the contact information for the VA appraisal department, and they said " there is no number ''. I found the number and contacted the VA appraisal scheduling team myself.
I was told that my appraisal was scheduled to be assigned on XX/XX/XXXX, and that I should receive a call from the appraiser with two business of assignment. I did not get a call, so I contacted the VA again later that week, and they said " for some reason, it was not assigned, but will be this weekend ''. I spoke to them on Friday, XX/XX/XXXX and they said that it would be assigned that weekend, and I should get a call within two business days.
Meanwhile, I finally received a call from Rocket mortgage, who had finally become concerned that the loan was taking too long to close. And the lady who contacted me said that the loan would have to be closed. I told her that I wanted to talk about the options, and she said she would discuss with her team and call me back.
She never called me back. Instead, she closed my loan on the very same day as it was being assigned to an appraiser, and she canceled the appraisal that I had been waiting in line for since mid-XXXX.
I called Rocket that same day and spoke to a customer service rep, who escalated my issue. She sent an email to this lady ( and copied me ). I did not know that Rocket canceled my appraisal until this morning, XX/XX/XXXX.
I called Rocket " customer service '' and asked them to reinstate the appraisal, but they declined to do so. So now, as a result of trusting Rocket mortgage, I have no loan, no appraisal, and interest rates are higher than they were when I applied back in XXXX. And, if I go to another lender I'm at the back of the list for the VA appraisal, meaning that I will have to wait another several months.
Not being satisfied with her answer, I asked to speak with her supervisor and was told that the supervisor will call me " sometime '' Monday. They don't even tell you when on Monday- they just call you when it's convenient for them, and expect you to be available all day. On top of that, this isn't the first time a supervisor was supposed to call me. Last time he or she never did call me. We'll see ....
It seems to me that Rocket hides their supervisors behind layers of beaurocracy to prevent customers like me from talking to them. If they cared about me, or my business, I should have been transferred to her supervisor that very moment.
Finally, how is it that a lender can, without my permission, cancel MY VA appraisal? How can they even do that? And why does it take the VA three months to assign an appraiser? I will take those questions up with the VA.
To sum it up, Rocket Mortgage provides THE WORST customer service that I've seen. They do not care about their customers ; we're simply cattle in a cattle car. So keep this in mind when shopping for a mortgage lender.
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| 10/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My husband inherited his family home on XX/XX/XXXX when his parents passed away. His parents had a mortgage, which we have been paying since said date. The original loan balance was XXXX, when his parents passed away it was XXXX and as of today the balance is XXXX. When we first began making monthly payments we contacted our mortgage company, Quicken Loans, and asked about beginning the process. They told us not to even bother submitting an application because of we did not have 2 years of consecutive employment history. My husband is a XXXX and we own XXXX XXXX XXXX XXXX. He has owned and operated this business for roughly 17 years. However, we ceased business operations for nearly 2 years when his father was diagnosed with XXXX XXXX XXXX. His mother had fallen down the stairs a few years prior to this, XXXX her and confining her to a wheelchair for the rest of her life.
So in XXXX of XXXX we submitted an application for refinancing the mortgage because the value of the home has gone up quite substantially. We were again denied because of the employment situation.
Then co-vid happened and from roughly XXXX of XXXX until XX/XX/XXXX we had no income other then pandemic unemployment, which left us with roughly XXXX dollars every month after our bills were paid... not groceries or gas... just bills. We were basically screwed, like most people at the time, and to be honest we are still struggling to catch up. Our mortgage payment each month is XXXX, we were, and still are, unable to make that kind of monthly payment. So in XXXX of XXXX we again inquired about refinancing and once again we were denied. We were told that we could do the forbearance program, and since we had no other options, we opted in. We are currently XXXX behind and it is due XXXX of this year, this is exceptionally stressful, especially when our business is sadly nowhere near having recovered. We, like the majority of people, are struggling to keep our lights on, we certainly can not afford to be paying almost XXXX a month on a mortgage that we get no credit for paying. So I decided to look into what our rights as inheritors are, and if I am understanding the law correctly, than due to my husband being the directly named beneficiary for his parents entire estate, Quicken Loans was never in any position to be able to deny us transfer of ownership.
I called them today and explained all of this to a woman and was told that the only way we could transfer ownership is if we pay the full forbearance amount first. Now, I have a major issue with this and here is why. We contacted them roughly 2 years ago and inquired about a transfer, we provided them with the will and the beneficiary documents. They then lied to us and denied us what we have a legal right to. Which in my personal opinion is complete and utter B.S. to say the least. As a business they should know the legal regulations that pertain to said business, and if they do not then they should be held responsible if their lack of knowledge causes harm or misdirection for their clients.
I understand that we are now in forbearance, but I do not feel as if this is a legitimate reason for them to deny us ownership when we had originally attempted this 2 years prior to us being in forbearance. So basically we have been forking over XXXX every month until something like XXXX of this year but have not gotten a single shred of credit for any of it.
My husbands credit is almost XXXX, mine isn't the greatest at a low XXXX and at the moment we make roughly XXXX to XXXX a month, a MONTH! We have been denied every loan we have applied for to try and catch up with all of our bills. So it's not like we can just go and take another loan out to get caught up. We're basically XXXX and literally risk losing everything we have. I understand that our bills are our responsibility and that everyone is hurting right now. However, I feel like this company deceived us greatly and that had we not been denied ownership to begin with we probably would not be in the same situation we are in now because at least we would have been getting credit for our payments, making it possible for us to get a business loan so that we could catch our business up after plummeting so greatly due to co-vid.
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| 11/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX, my husband XXXX XXXX and I, XXXX. XXXX closed on a refinance with Rocket Mortgage ( Quicken Loans. ) Loan number XXXX. Our new/refinanced mortgage is also with Quicken Loans, Loan number XXXX. I reviewed the Short Year Escrow Analysis I received from Quicken Loans as well as the escrow Disbursement Check Voucher that I received on or after XX/XX/XXXX in the amount of {$180.00}. The actual escrow balance in my account after closing was {$260.00}, the amount I expected to receive as a refund from Quicken Loans. Instead, Quicken Loans paid to FHA Insurance on the same day they provided me the Disbursement Check in the amount of {$180.00}. Quicken Loans should not have paid FHA Insurance on a loan that had been paid off three weeks prior to that date. They also paid FHA Insurance on XX/XX/XXXX, and because the loan paid off only two days later, I should have received a prorated amount of the FHA Insurance as well. Further, I'm unsure that I even needed to be paying FHA Insurance on my old loan, because the principal balance of the loan at closing and for a while before that was less than 78 % of the appraised value of the my residence and my loan term was less than or equal to 15 years.
On XX/XX/XXXX, we received a payoff statement that was valid through XX/XX/XXXX. Our loan closed prior to that date. The payoff statement indicated that " netted escrow '' is in the amount of - {$2600.00}, whereas in our the Short Year Escrow Analysis, the actual balance in my escrow account on the date of the payoff statement was {$2100.00}. This amount is inconsistent, and if they were netting out the escrow from my payoff statement, why then is section K of the closing disclosure maintaining a cushion of {$1700.00}, which was paid before closing, apparently. Also included in the payoff was payment of PMI/MIP of {$240.00}, which did not make sense because funds each month had been withdrawn from my escrow account to pay this amount, and I was current.
Speaking of appraisals, the reason why I decided to refinance on this property is that in the mortgage portal where I pay my mortgage, Quicken Loans provided an " estimated '' value of my home exceeding $ 330K. This amount was in line with my understanding of the value of my home as compared to homes in my area, and I consulted with my trusted realtor and she confirmed the same. Instead, the appraiser valued my home, based on comps that were not in my neighborhood or were not sold and the value of the home came in around $ 30K- $ 35K less than what we were expecting and what Quicken Loans estimated our home value to be. One of the properties he used to compare was still for sale and had been for sale since XXXX. I appealed the appraisal and of course the appraiser denied my request because there is no independent review and why would they admit they were incorrect in their assessment? So, either Quicken Loans steered me into a refinance so they could collect over {$8300.00} in closing costs notwithstanding the amount of the cash paid at closing to us as borrowers was half of what we were expecting, or {$16000.00} short of what we should have received, and/or they and their appraisal service XXXX violated the Minimum Appraisal Standards Rules found in 12 CFR 323.4.
Further, at closing, a notary came to our house with closing documents for us to sign. I had several questions for her related to the closing documents, and she did not know the answers. We paid at least {$400.00} for this service to XXXX, XXXX, for a 1/2 hour of services while we signed the loan documents and she notarized, which is egregious. The notary was an employee/agent of XXXX XXXX, who was also the Appraisal Company that provided our ( deficient and erroneous ) appraisal. This is demonstrated on the closing statement in Section B, that showed the appraisal fee, as well as a tax certification fee, and title, settlement and closing fee all being paid to XXXX XXXX. This violates the Appraiser Independence rules outlined in 12 CFR 323.5.
I would appreciate if Quicken Loans would provide explanation and analysis of these issues, and provide me refunds and further disbursements for the errors they made relating to our loan payoff, closing and refinance.
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| 02/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Subject : Problem with Rocket Mortgage, Refuse to send me in the U.S. Mail my Monthly Billing Statements that I personally called several times & requested. I have made all monthly payments to Rocket without Billing Statements. Also called & requested they send me my 1098 Annual Interest Statement so I can file my XXXX Income tax. As of today XX/XX/XXXX they have not complied.
Reference Refinanced my home with Rocket Mortgage XX/XX/XXXX, Address XXXX XXXX XXXX, XXXX Michigan, XXXX, ( XXXX ).
Summary In the short time that I refinanced my home with Rocket Mortgage ( XX/XX/XXXX ) I have encountered non-compliance with them to our contractual loan agreement, they ignored my phone call requests to send my Monthly Billing Statements & 1098 Annual Interest Statement in the U.S. Mail so I have a hard copy document for my records. I have made several phone calls to Rocket Since XX/XX/XXXX thru XX/XX/XXXX. Excuses they give me ( 1 ) we mailed it to you & you must have problems with your mail, ( 2 ) you choose to do paperless documents & logon to our website to obtain your statements, ( 3 ) it has to be approved by us to send you a hard copy in the U.S. mail, ( 4 ) we dont send hard copies out, ( 5 ) you didnt talk to the right department for your request so we dont have proof. As of today ( 5 months later ) they refuse to comply to the loan contract.
Problems Details I refinanced my mortgage with Rocket Mortgage & have encountered problems continuously with them from not reimbursing me on my over-payment at Close of Escrow instead they sent the over-payment to my insurance company, lied to me saying I had no over-payment at Close of Escrow. Got a phone call from my insurance company ( XXXX ) saying why was my insurance paid twice i.e. once by me then by Rocket Mortgage. The over-payment was supposed to be sent to my husband & me.
The next problem, I did not received a monthly Billing Statement showing my loan # for my mortgage payment due for the month of XXXX. I had to go thru my Escrow documents to obtain my loan #, Rockets address, & the exact amount to pay before my first payment was due in XX/XX/XXXX. I called them twice in XXXX that I need my monthly Billing Statement to make a payment. I was told by their personnel they would send it to me. I requested to have it sent in the U.S. mail so I have a hard copy document for my records. They never sent the monthly Billing Statement.
On XX/XX/XXXX, I called again as I still havent received Any loan Billing Statements in the U.S. mail.
I Talked to XXXX XXXX who said it needed to be approved by XXXX XXXX in order to send me copies of my past Billing Statement in the U.S. Mail & if approved Rocket would send it out on XX/XX/XXXX. More excuses. I called again in XXXX & was forward department to department with no personnel helping me.
I called again XX/XX/XXXX & talked to XXXX XXXX XXXX, XX/XX/XXXX talked to XXXX XXXX XXXX, XX/XX/XXXX talked to XXXX XXXX XXXX who transferred me to XXXX XXXX XXXX ( Client Relations ). Again XXXX XXXX gave me excuses & stated it has to be approved by another department for me to receive my Billing Statements & my 1098 Annual Interest Statement for year XXXX or register & logon to their website to get the documents.
I stated I dont have access to their software & I need hard copies sent to me in the U.S. mail for my records.
I Did receive only 1 Billing Statement for XX/XX/XXXX - XX/XX/XXXX in the U.S. mail the In XXXX which Rocket approved sending to me after I made several phone calls to them. I never received any other Billing Statements since then. I need Billing Statements from XX/XX/XXXX XX/XX/XXXX & XX/XX/XXXX XX/XX/XXXX plus my 1098 Annual Interest Statement for my records so I can file my XXXX taxes.
I exhausted all my energy trying to obtain my Billing Statements & 1098 Annual Interest Statement from Rocket. I need to have it sent by U.S. mail so I have a hard copy document. Im blindly making monthly payments to Rocket & have nothing showing that they are applying those payments to my loan. They arent complying to any of to my requests & Im paying them every month on my loan. Im asking for your help to assist me in getting Rocket Mortgage to comply.
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| 07/20/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX, my husband and I applied for a loan through Rocket Mortgage. We were approved and began our home search. On XX/XX/XXXX, we found a home we liked and placed an offer, beginning the daunting process of turning over the documents Rocket required to approve us. The offer was placed with an estimated closing date of XX/XX/XXXX. As true first time home buyers, you would expect that any mortgage company would provide support and communicate with clients on a regular basis. Our loan intake officer ( XXXX ) was amazing. She communicated well with us, and was there to answer every question without delay. Fast forward to being passed over to a mortgage representative ( I can't even remember the first guy 's name - because he didn't communicate! ), and to date, the experience we had with XXXX is the furthest thing from true with the others. The 2nd guy ( XXXX ) promised to stay in contact, and touch bases with us regularly. He too did not communicate well, and was bad enough that we called and complained to XXXX because we were so frustrated. She promised to contact his director and get it resolved. He called us back the next day. Because we continue to complain about their lack of communication, we are now on our 3rd mortgage representative. The first two did nothing to communicate with us. We would call and leave messages, send messages through their app, and emails and got no help with the document hang-ups we kept experiencing. The only notice we got was " there's a new item on your to-do list, go check it out '', and those were in the form of automated text messages and emails. There was zero support provided, and again, we are true first time home buyers. We had no idea what to expect. To date, we have had to upload documents up to 7 different times before the underwriters would accept them. Most with no changes. They kept asking for a bank statement ending in XXXX, which we told them multiple times over the phone and through the app, and through emails, was not our account. They kept sending it back saying they needed a statement ending in account XXXX. We reviewed ALL of our uploaded documents, and couldn't find anything with that account number. We contacted XXXX, who reviewed all of our uploaded documents, and she too couldn't find what they were referring to, so we had no idea where that account number came from. But the fact that we had to suffer through and continuously tell them it was not our account is beyond ridiculous. We ultimately contacted our XXXX bank representative and she sent them a letter indicating we had no accounts with those numbers. Rocket finally revised the request, and asked for a statement for an account which we had already provided 6 other times.
We have shared this information with our realtor, in frustration, and even he explained that this is NOT how things should be. Especially for first time home buyers - mortgage companies are literally working for us - there should be regular communication, help and support for those of us who are new to the process. It should not be painful. We should not be stressing out or losing sleep over this process, but I can guarantee you that we are.
Fast forward to XX/XX/XXXX. We spoke with our new ( 3rd ) mortgage representative ( XXXX ) this morning, who advised that the appraisal has just been picked up, but the soonest they can get it scheduled is for XX/XX/XXXX. Unfortunately for me, I am on temporary housing, as the whole reason we are purchasing is because I had to relocate for work. My temporary housing ends at the end of the XXXX, which would have been fine had the appraisal been picked up and scheduled to keep us on track for the XX/XX/XXXX closing date. I explained this to XXXX, and he said he was going to send a note to the appraisal company and ask them to put a rush on the order. He spoke to my husband a short time later, and told him they would try and open the appraisal back up and see if another company would take it.
In the month and a half that we have been working with Rocket, it's literally been the worst finance experience of our lives. As things stand currently, I would not recommend Rocket to anyone, let alone a fellow first time buyer.
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| 02/03/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Older American |
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Good Day, I am filing this complain on behalf of my XXXX XXXX XXXX Mom who is now currently going through early signs XXXX XXXXXXXX. However I'm her power of attorney is able to speak on her behalf. My Mom took out an home equity line of credit ( {$40000.00} ) back in XXXX with Quicken Loan now call Rocket Mortgage. She has been making payments on her account to pay down on the principal of the loan over the years which left her with a balance of roughly {$21000.00} with a monthly interest only payment of {$140.00} each month, which was some what affordable since she is on a fixed social security income and she never had to pay any escrow amount because it was not necessary at the time when she got the loan. However back in XX/XX/XXXX her home owners insurance decided to drop her because she filed a claim to fix her roof which was damaged from prior hurricane that she were just keep patching up and which only got worst over the years. So Rocket mortgage found out in XX/XX/XXXX that she was dropped and said they have to put a lenders placed XXXX on her loan which took her monthly payment now from {$140.00} to over {$560.00} per month which I found out XX/XX/XXXX and that insurance were {$4200.00} for the year XXXX. Since then my Mom was having a bit of challenge paying the increased amount, so I asked Rocket Mortgage to see what could be worked out to lower her monthly payment and they suggested doing a modification which went in effect in XX/XX/XXXX, and although it took the interest monthly payment from {$140.00} to {$98.00} it did not really made a difference, because two months later XX/XX/XXXX the renewal for the insurance went up to {$4800.00} for the year XXXX, and on top of that they also now decided to add her property tax to escrow although it's been paid up by my sister on time every XXXX, so they said that money will stay in escrow for next year taxes just incase she can not pay it and falls behind, which I told them makes no sense when it has never been late and while she is being forced to pay a high monthly payment that she is struggling payment each month which is now over {$650.00} per month, worst than it was before. Rocket Mortgage informed me that in order to removed the lenders placed insurance she has to get her own insurance then they will be happy to remove it. So finally after an attorney was able to go back and forth with the insurance company her roof finally got fixed in XX/XX/XXXX, and we got her an insurance that went in effect XX/XX/XXXX. Rocket Mortgage got the Docs from the insurance regarding her new insurance, and they told me we would have to wait until they get back the refunded pro rated amount back into escrow then they would make the adjustment and removed the escrow from the account which could take a couple weeks. After my sisters and I evaluated and reviewed the loan with Rocket Mortgage we decided to help our Mom with the outstanding amount, and paid an additional {$10000.00} to the account which will now bring it to only about {$11000.00} outstanding.
Today after reaching out to Rocket Mortgage to check on the status this way I can know how much will the monthly now go to after removing the escrow amount and the - {$10000.00}, so we can pay for XXXX which is now due, and after I made contact with their Insurance team who had me spoke to a XXXX in the escrow department she informed me that unfortunately because she had a late payment back in XX/XX/XXXX, the escrow will have to stay in place until XX/XX/XXXX. Now this is a problem, because not only will she still have to pay for the lenders place insurance that they add to her account, but she will also have to pay the new insurance she now have in place which is over {$270.00} per month. I need to know if what Rocket Mortgage is doing is legal and are they in compliance of this kind of behavior? In my opinion I think they are taking advantage of an XXXX, because they see that she has no other mortgage on her property which is worth over $ XXXX that they are hoping that she can not pay her monthly on this way it can go into foreclosure so they can take it away from her. This is not wright and something needs to be done ASAP.
Kind Regards, XXXX
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| 07/20/2020 |
Yes |
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Web |
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Rocket Mortgage by Quicken loans has made this home buying process more painstaking than necessary. The initial young lady ( president 's club banker ) helping me told me that my out of pocket costs would be approximately {$8400.00}. Now that amount has increased to {$9500.00}. She also advised that if I accepted a higher interest rate then my out of pocket costs would be reduced. Originally, we agreed to an interest rate of 3.1 % with {$8400.00} in out of pocket costs. So, I agreed to an interest rate of 3.4 %, the young lady stated that changing the interest rate to 3.4 % would not reduce the out of pocket costs, but 3.6 % would. So I agreed. I am no mathematician, but {$9500.00} is still more than {$8400.00} and my interest rate is still 3.6 %. I am a first time home buyer, I chose Rocket Mortgage because of the incentives offered through my job. The young lady was not aware of the incentives and she ended up applying only one of the three that I made her aware of. Additionally, we were set on a closing date of XXXX. No one made me aware that the closing date was changed until I called, to ensure that everything was squared away. I am moving from XXXX to XXXX XXXX, so imagine my surprise when I arrive in XXXX XXXX with two small children and no place to go. Our food spoiled because ice and ice packs only lasts so long in a hot moving truck. We were not provided any additional information unless we called ( and even that information was limited ). No one reached out to us to " keep us informed '' and up to date. My realtor stated she was not being informed either. She requested to speak with a supervisor but never did. They ended up stating that they needed to verify additional assets, including the XXXXarnest money check. The earnest check had been uploaded on their website as well as emailed to the Sr purchase specialist FROM THE LAW OFFICE that it was made out to. They stated that the check was not enough, so I uploaded AND emailed my transaction history to get that requirement cleared. Despite doing this, they still requested that I send more proof of the check clearing. I had to call and speak to someone and walk them through reviewing my transactions line by line so that they could verify that the check cleared weeks ago. This company requested that I send in proof of additional assets, of approximately {$6500.00}. They had proof of over {$3500.00}, so I sent in a statement from my secondary bank account ( I was unable to upload it on their website ), I emailed it to the Sr purchase specialist, explaining that I was unable to upload it. This account had the necessary amount needed to settle what they were requesting as well as an additional {$3900.00} pending. They stated that I still did not have enough assets to cover the {$9500.00} in closing costs ( which should have been less than {$8400.00} after I agreed to lower my interest rate ). Despite having the funds necessary to close, my closing date was still pushed back due to " lack of assets ''. No one took the time to check the statements and see that the two accounts combined exceeded the amount that they were requesting. I had to call and explain that one account had the funds alone and the two accounts combined exceeded the amount that they were requesting. No one took the time to verify that they had information from two accounts. No one cared to keep us informed, no one cared that we were moving from one state to another, no one took the time to thoroughly review the information that I sent in to see that all requirements were fulfilled. It is the XXXX of XXXX they are now " anticipating '' that we close on the XXXX. We were told we HAD to have the electricity and the water as well as the Home Owner 's insurance all scheduled to be active BEFORE the closing on the XXXX. So today is the XXXX and all of that is active and we can not even access the home. No one cares what happens to my children while we are homeless for 4 days. No one cares about the additional {$500.00} that we have to spend on the XXXX, the spoiled food we have to now replace, or the fact that we literally have nowhere to stay while we wait on them to " figure it out ''.
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| 04/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Re : Rocket Mortgage predatory practices with loan modification documents resolving CARES Act -Covid forbearance program.
I believe Rocket Mortgage is attempting to take advantage of consumers by requiring Borrowers such as myself to sign Loan Modification documents that are written in such a deceptive way that by signing the loan modification documents the Borrower agrees to give all rights to their property over to the them under ANY condition. If the Borrower disagrees with the way the document is worded, the only option I have is to speak with an Account Resolution Representative who inform you that they 1 ) can't give legal advice and 2 ) can't make any changes to the loan docs. It appears their sole purpose is to listen to your complaint and tell you that if you don't want to sign it, you can 1 ) pay for the lump sum owed, ( in my case it would be {$37000.00} for 18 months of deferment ) 2 ) go into foreclosure " which will affect your credit score '' as the second rep I spoke to made a point to say. I believe they are intentionally trying to defraud Borrowers because 1 ) a. the language appears to blatantly leave out any conditional clause : In the first Loan Modification Agreement Flex Mod ( XXXX ) it states " Borrower hereby absolutely and unconditionally assigns and transfers to the Lender all leases... all security deposits made in connection with leases to the property. '' There is no conditional clause that states what would trigger that, so why should I agree to " unconditionally '' give all rental income to the Lender?? b. it doesn't define what a " default '' means c. doesn't define what triggers a default d. Specifically says that if the " Lender gives notice of Default '' then .... ( all the negative actions will take place against the homeowner ). So if some computer generates a " Notice of Default '' that triggers actions against the Borrow that includes collecting any rents and profits and taking possession of the property ... '' without showing as to the inadequacy of the property as security ''. e. " Section 22 '' is referenced but not disclosed within the Agreement so I have no idea what I am agreeing to in " Section 22 '' if I sign it. f. page 5 of first doc says " Any application of rents does not cure any default or invalidate any right of Lender ... '' So basically it sounds to me as if that they can collect any amount of rental income and it does not resolve any debt owed.
2 ) They do not send the documents ahead of time for you to read. Instead, they schedule a Notary to come who is expected to wait for you to read the documents which puts pressure on the Borrower to rush through and sign it 3 ) When I have called to On XX/XX/22 I spoke with XXXX at length # XXXX regarding my concerns. After an hour of her putting me on hold several times and disconnecting the call I found out there was nothing she could do but send a message to what ever department might handle my concern. When I was scheduled the second time to sign the papers, the same thing happened - I was not given the documents ahead of time. This time the language was better, but still appeared to be written to be predatory. 4 ) when I called today and asked to speak with someone in legal because I had questions about the documents I was told the only person who can help us is the Account Resolution team. Two times I asked her to repeat what she said and each time she put me on hold before answering me as if she was suspicious of my intent. I simply said, " I want to speak with someone who has the authority to modify the wording of the agreement. '' She said there isn't anyone and that my only options are to 1 ) sign the agreement 2 ) pay the lump sum 3 ) go into foreclosure, then she sarcastically ended the call with something like " it sounds like you want to speak with someone else and don't thing I have answered your questions, does that about summarize it? " She said this in a very rapid way as if to rush me off the phone. I said " No, it sounds like you are simply trying to rush me off the phone to get rid of me '' ( I am paraphrasing ), then there was silence and the call ended.
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| 08/19/2019 |
Yes |
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- Trouble during payment process
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Web |
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I started exploring my mortgage options around XXXX as a first time home buyer. Rocket Mortgage seemed to be one of the industry titans, so I thought I would start with their website. Immediately after entering my info, XXXX XXXX, senior banker, gives me a call.For the next two weeks, XXXX is in constant contact with me, multiple times a day. He's requesting documents and asking me to 'acknowledge' documents online as quickly as possible. Thursday, XXXX XXXX, he calls and asks that I expedite the remaining documents online and asks me for my credit card information for a XXXX deposit (for appraisal). At this point, I had just read through and acknowledged the CFPB packet that Rocket Mortgage supplied me with online. A portion of that packet contained agencies in my area that could tell me whether or not I was given a fair quote. Concerning the XXXX deposit, I told XXXX that I was still exploring other options (mainly referring to calling the agencies recommended by the CFPB to get advice on my quote). XXXX assured me that giving him my credit card information was only for him to compile a 'Credit Card Authorization Form' which I would need to sign before he would charge the amount.Shortly after giving XXXX my credit card information, I saw the 'Credit Card Authorization Form' appear in my online 'To-Do List'. I did not sign it, I never did. I told XXXX I did not intend on signing it immediately, over a recorded line.Friday, XXXX XXXX, the XXXX charge was posted to my account. I noticed it on Sunday the XXXX and sent an email to XXXX. Monday evening, having received no reply, I called and left XXXX a voicemail about it. I continued trying to get a hold of XXXX for several days, it was not like him to not answer/return my emails and phone calls.Eventually, I called the client services line. They were the first to validate my feelings that I had done nothing wrong and that the XXXX should not have been charged to me without having signed the authorization form. They also confirmed that the form had not been signed. They said they would call me back Monday (XX/XX/19) and provide me more information on how the deposit would be returned.On Saturday XX/XX/19, I got a call from and unknown number, XXXX-XXXX-XXXX. I had already saved the Quicken Loans number in my phone, so I had no idea who this was. I was assuming it could be my extended family in XXXX. It was XXXX XXXX. I assume he had somehow heard about my complaint and he was calling to ask "what [am I] complaining about if I was getting my XXXX back?". I told him to never contact me again and to delete all of my personal data that he had. I think he was calling me from a moving car.Today, Monday XX/XX/19, XXXX Director, I did not catch his name, called to apologize profusely and assured me that the XXXX would be back in my account as soon as possible and I have every confidence that is the case. However, he did very little to assure me that this wouldn't happen to another person, nor did he have any good answers for my "does XXXX XXXX have access to any of my personal data?" or "how did this happen with me not signing the form?" questions. Simply that, I would be refunded the XXXX and he would be 'taking care' of the rest.My complaint is firstly that Rocket Mortgage online software lacks appropriate safeguards in place to adequately support its' inexperienced staff. I estimate XXXX age to be in the low-to-mid XXXX. If I have not signed an authorization, the banker should not be able to manually schedule a charge of XXXX. Secondly, XXXX XXXX is highly unqualified. He had incredibly aggressive sales tactics, did not follow protocol, and called me to intimidate me on a Saturday after I filed a complaint about him. Lastly, had it not been for XXXX XXXX and this CFPB, I would have signed onto a terrible deal. Thank you for the hard work that you do, it makes a tremendous difference.As I've said, I fully expect to be refunded my XXXX. I am ready to put this awful experience behind me; but if there are any quick details I can provide to help you do your job, please let me know.Thank you.
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| 01/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XXXX XXXX I applied for a VA loan with Rocket Mortgage for the purchase of a town home, ranch end unit, at XXXX XXXX XXXX in XXXX XXXX, Illinois loan number XXXX. The house was priced at {$210000.00} and I was putting down {$150000.00} and seeking a loan in the amount of {$690000.00}.
Near the early part of XXXX, I reach to Rocket Mortgage, multiple times, to inform them I had concerns about obtaining a VA Loan due to time served in the military and wanted to switch over to conventional. In parallel, I didnt know at the time, on XX/XX/XXXX, XXXX XXXX XXXX Rocket Mortgage Executive Management Specialist sent my real estate agent a note stating that the house was undervalued and requested XXXX XXXX. My agent checked comps within .25 miles and indicated not many sold within last 6 months but sent what she had to XXXX XXXX who forwarded to the appraiser.
On XX/XX/XXXX, I started requesting a disclosure of the VA appraised value and wanted a disclosure prior to the conventional appraisal and have multiple emails expressing my concern. I spoke to multiple parties at Rocket Mortgage, the last being XXXX XXXX, Resolution Advocate ( see attached email ). XXXX XXXX also disclosed that he could not get a copy of the VA appraisal because when I switched over to conventional the appraiser delete the file ; however, I was informed that I was charged for the appraisal costs.
On XX/XX/XXXX XXXX pm XXXX, I was sent an interest rate disclosure document for the conventional loan indicating that my lock-in rate will expire if I did not sign by XX/XX/XXXX. Prior to that, I was told that I needed to reduce my down payment to increase the loan amount due to the there being a 5 % cap on fees as evidence in the disclosure.
I had many failed attempts to get the VA and conventional appraisal ( I eventually gave up on the VA appraisal ). Rocket Mortgage provided multiple dates of when the conventional appraisal would be available but kept pushing the date back. The last date promised was XX/XX/XXXX. When I called XXXX XXXX who was handling my loan on XX/XX/XXXX, I was told XX/XX/XXXX. I finally mentioned to XXXX that I was cancelling my contract if I did not get a response by XX/XX/XXXX. Also, on XX/XX/XXXX, my attorney emailed me stating the appraisal was delayed because the conventional appraisal had similar concerns about the property being undervalue based on her conversation with the loan processor earlier in the week.
Since the VA indicated the house was under value and the conventional appraisal was initially having similar issues based on attorneys response, I was shocked that the house appraised at {$220000.00}.
When I reviewed the appraisal document it contain numerous flaws including my name. I am listed as XXXX XXXX.
Discrepancies Identified : Borrowers Name Contract Price for Property XXXX vs XXXX Comparable incorrect footage and room size Interior of Comparable were updated throughout the house.
Comparing a slab house with 2 story townhomes. XXXX was a ranch, slab house with a small loft on second floor with storage space in attic.
I literally waited from XX/XX/XXXX to XX/XX/XXXX for an appraisal that did not even have my name right. Rocket Mortgage has a number of litigations regarding Rocket Mortgage inflating home values to push though a loan and I believe this is an example of one. I believe since I was covering the loan amount with a significant down payment with Rocket Mortgage being the first lien, I feel that this appraisal was pushed through and made to fit.
Also I believe Rocket Mortgage knew this house was undervalue and is the reason they were taking backup offers I would like a full governmental review, if this happened to me, I am sure it happened to other consumers.
https : XXXX The Justice Department filed a False Claims Act suit against Quicken Loans in XXXX. The government said the company approved loans that should have been denied. It did this by sometimes asking property appraisers to inflate home values after an initial appraisal was too low to get a loan approved, according to the lawsuit.
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| 06/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I began applying for a new mortgage with Quicken Loans on or about XX/XX/2021. At that time, I filled out an online form and I was directed to create a Rocket Mortgage account on their website. Using that website, over the course of the following two weeks, I was directed to upload sensitive financial information, including bank account statements, retirement statements, paystubs, W-2s, and other data.
On XX/XX/2021, I received a Pre-Approval letter. Thereafter, the pre-approval amount was changed 2 separate times, increasing the amount I was qualified to borrow. I began speaking with XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was not advised that any other information would be required at that time, since a Credit Check had been performed and I had " pre-qualified ''. Over the course of the next three months, I was in regular communication with Mr. XXXX, regarding my attempt to locate and purchase a new home. However, no one at Quicken ever requested any additional documents during that time period.
Then, in or about XX/XX/2021, I received an email notifying me that my XXXX XXXX had expired. There was no phone call from Mr. XXXX or anyone at Quicken. Then, on or about XX/XX/2021, I received a voicemail from XXXX XXXX XXXX XXXX XXXX XXXX XXXX from Quicken Loans. He seemed confused that I had been speaking regularly with Mr. XXXX. He stated that he could create a new pre-approval letter, but that I needed to send all of the aforementioned personal financial documents to him. I explained that I had already sent them once, and I didn't understand why I had to send them again.
Thereafter, I resent bank account statements, retirement statements, paystubs, W-2s, investment account statements, and assorted other materials. We corresponded on numerous occasions from XX/XX/XXXX through XX/XX/2021. The web account on Rocket Mortgage did not update the documents I provided, so I had to send it to him via email. I received an updated Pre-Approval Letter on XX/XX/2021. It was important I received that letter, since I was in the process of making an offer on a home.
It was only after receiving the pre-approval letter, that I received two additional voicemails from Mr. XXXX. As of XX/XX/2021, Mr. XXXX was still inquiring as to the status of my house hunting.
However, I received a voicemail that evening. Mr. XXXX advised me that Quicken could not fund the loan, and that I was required to sell my current residence in order to afford the new loan.
I called him the next day, and I expressed my deep disappointment at this conclusion. Further, he contended he would not consider my current income level or assets, but rather, only base his analysis of what I was able to afford on my prior year 's income. Based upon those facts, he offered me no assistance and advised me that his manager would call me back. I have never received a telephone call or an email from Quicken since that phone call.
I believe Quicken purposely denied my loan after obtaining sensitive financial documentation so it can use that information for marketing and sales purposes. This is a classic bait-and-switch. After advising them of my income, my assets, and my goal, they claimed they would assist me and provided me with a Pre-Approval letter, fully knowing they would refuse to fund my loan based upon their own rules. They have hit my credit on two separate occasions, causing it to diminish as well, even though they were aware of my excellent credit when they originally sent out the Pre-Approval letter. The fact that one Quicken banker had no idea that I had already provided this documentation further illustrates that they had no intention of following through. This is also discriminatory, as my income, assets, and debt to income ratio all support my contention that I am qualified to purchase a new home. I feel confident I will be able to obtain a new home loan through another vendor. However, Quicken has wasted several months of my time, damaged my credit, all in an effort to obtain valuable financial data from me.
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| 01/11/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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I applied for {$220000.00} to refinance my mortgage with Quicken XXXX XXXX with the promise that as a current Quicken customer, I would have NO CLOSING COST.
On XXXX/XXXX/XXXX the Closing Care Rep. ( CCR ) called to review my Closing Disclosure and scheduled closing for XXXX/XXXX/XXXX. The rate was 3.75 %, when we agreed on 3.5 %. After questioning the rate change, I was referred back to the Mortgage Banker ( MB ) for an explanation. It was corrected to 3.5 %, which somehow increased my closing cost by {$190.00}.
On XXXX/XXXX/XXXX the CCR called to review my updated Closing Disclosure and confirm my closing for XXXX/XXXX/XXXX. The figures on the closing documents were substantially different from the Closing Disclosure we reviewed upon scheduling the closing. Again, I was referred back to the MB for an explanation as to why the figures changed.
On XXXX/XXXX/XXXX a new Closing Disclosure was prepared for closing set for XXXX/XXXX/XXXX. Upon viewing the document, closing cost increased by more than {$4600.00}. I questioned the CCR as to why the figures changed and once again was referred back to the MB. The explanation was that my house appraised for a different amount ( {$350000.00} ) than I originally stated ( {$300000.00} ). Immediately I questioned if I was being penalized for Quicken being placed in a better position with a lower LTV from 73 % to 63 %. He explained that they have applied the max lender credit of {$5500.00} and that was all they could do. Once I pointed out that they originally offered {$5700.00}, he stated he would have his director send me a {$200.00} check outside of closing but the numbers WOULD NOT BE CHANGED back to the Closing Disclosure dated XXXX/XXXX/XXXX. He admitted that he did n't know why the numbers changed. I thanked him for being honest in not trying to justify the mistake and of course for the {$200.00}. I then requested the closing be cancelled.
On XXXX/XXXX/XXXX, the CCR called back to explain my figures changed due to interest on my payoffs. From XXXX/XXXX/XXXX to XXXX/XXXX/XXXX my interest increased by {$5000.00}? The interest on my mortgage with Quicken is around {$400.00} each month. Over a 10 day period, {$5000.00} of accrued interest was not sensible. Again, he would have my MB contact me to explain. No one called.
Therefore on XXXX/XXXX/XXXX I called the MB who explained, " This is bare-bone and nothing else we can do. '' He offered to have his Director call me. The question remains, WHY DID THE FIGURES CHANGE?
On XXXX/XXXX/XXXX a Director of Mortgage Banking called to explain that as of XXXX XXXX, new TRID guidelines state that " Once something is disclosed it CAN NOT be changed ''. He also stated that " the Federal Government wo n't let us close absorbing that much cost ''. I asked what XXXX stood for and he could n't remember. I immediately told him that I 'm the type of customer that will research XXXX on my own. He stated he would talk to someone about an offer that would be better than I was originally quoted. For clarity, I explained that in order for something to be better, it must beat the closing Disclosure dated XXXX/XXXX/XXXX. If not, we can stop this back and forth.
In researching XXXX, it clearly states that there are XXXX circumstances that REQUIRE a new Closing Disclosure and 3-day review period.
XXXX/XXXX/XXXX, a Solutions Team rep called to discuss my desired outcome. Again I requested an explanation as to WHY DID THE FIGURES CHANGE? He noticed I was deceitfully charged 1/4 % each time for two rate lock extensions that were never mentioned to me. I NEVER REQUESTED AN EXTENSION. The extensions were granted on Quickens behalf because the closing documents did n't match Disclosure XXXX/XXXX/XXXX. He stated, " The problem is that we gave you the best deal w/no cushion in case something went wrong ; something DID go wrong and we do n't have a cushion to work with. '' Why am I being penalized for undisclosed rate lock extensions due to inconsistencies with the original closing documents?
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| 07/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XX/XX/XXXX I started the process of getting pre-approved for a mortgage. The senior banker I started working with stated I should go through a verified pre-approval to make my pre-approval more credible when going under contract. This process was a bit lengthier than usual but I did not worry too much about it. I was told that this lengthy process put me through an underwriting process that showed I could afford the loan.
In XX/XX/XXXX, I found a property to purchase. I worked with the lender and banker and stated I would be selling an asset and using the money to put down on the new property. The sold asset had an XXXX on the title I own with my spouse. I sold my other asset on XX/XX/XXXX. Within 10 days I transferred {$56000.00} from the sale to the title company to secure my deal. Again, I was told I had successfully gone through underwriting. I began getting passed around to various bankers in the process. Again due to the size of the lender, I did not worry too much. I was given a closing date of XX/XX/XXXX.
By the middle of XX/XX/XXXX, I was told certain income sources of mine were not eligible to be used to lower my debt to income ratio as well as the investment property having a lower appraised rental rate. I did not worry too much because I knew I could pay off debts if needed. Again, I was told underwriting had approved me I just needed to get my debt to income ratio lower. The bankers began asking me about my spouse 's income. I stated that my spouse was unable to be on the loan at this time due to being a homemaker. I also disclosed that I was a member of the XXXX community. My solution was to have my mother come on as cosigner to help alleviate the debt to income ratio. This was not a problem - or so I thought.
3 business days before closing ( XX/XX/XXXX ), I received a phone call from the senior banker I initially began working with that i was not allowed to use the income from the sale and that I had not gone through underwriting as previously stated. The senior banker and his team stated that I did not own the funds from the sale according to my taxes. XXXX XXXX is jointly owned as a married couple XXXX XXXX XXXX- we are able to file taxes in several ways according to tax laws. The discrepancy they stated was that one year we filed as pass through income through my spouse and the second year we filed the XXXX income jointly.
When the senior banker called me he could not tell me what verification was needed to show that I did in fact own the company with my spouse. He kept stating that verification needed to come from my taxes. I along with my spouse tried to explain that the XXXX had varying options for tax filing and that we had an operating agreement that stated us both as owners. He suggested a letter from our CPA? We knew this would have no legally baring. I asked him again what verification the underwriters needed and he could not answer. He just repeated that underwriters were stating that the money from our asset sale by our joint company was not recognized by them as being shared property. I offered to share our XXXX member agreement and other documentation but he stated it was not needed.
On XX/XX/XXXX the senior banker called me again to state that the underwriters would not accept a letter from a CPA ( which I knew ). I asked him what they wanted again and he could not provide an answer. I stated to him that I was being discriminated against due to my XXXX marital status and him and his underwriters failing to acknowledge my joint property with my spouse. I did end the call due to shock of clearly seeing the timeline of discrimination since disclosing my XXXX status. An hour or so later, he called me stating he would try to use the member agreement ( that clearly states my husband and I are joint owners of the XXXX ) to convince the underwriters that we both owned the XXXX and the funds could be used.
I am still waiting to get confirmation if they will recognize my joint ownership of the XXXX.
|
| 05/16/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XXXX / XXXX / XXXX I responded to multiple email from Quicken loans regarding refinancing or home equity line of credit. I spoke to Quicken Agent XXXX XXXX . I really did not know what the value of my home is. The call was very high pressured and rushed. I even stated during the call " well maybe is good you are n't giving me time to think because I probably wound't do this if I had time to think about it ''. I said this because of all the promises XXXX was making rapidly about how much money I could get to fix up my home on refinance. He said $ XXXX to XXXX would be the amount I would have left over on refinance to fix up my home. I had to pay {$500.00}, but was assured that I would get it back when my home was refinanced. XXXX also asked if I was doing any remodeling and I said that I had pulled down a lot of wood trim to strip a lot of paint. XXXX said that this would not matter to the appraiser. I got some document from Quicken by email two days later saying that I was approved based on a home value of XXXX . I was shocked. I called Quicken and spoke to one agent and said " where is Quic ken coming up with XXXX ''? I was getting very nervous about Quicken at this point. I was transferred to XXXX , who said he got XXXX from me. " From me?! '' I said. We 'd talked about a lot of numbers on the original call, based on numbers I 'd been given by real estate agents, XXXX numbers looked up by XXXX , the XXXX appraisal I was quoted by XXXX bank. I reminded XXXX of this. I was shocked that Quicken was using XXXX and questioned this amount to XXXX . XXXX said the appraisal might come in on the low side at XXXX but I will still get something. I said I was n't so sure, and I do n't want to be out {$500.00}, I 'd stated to XXXX . XXXX said that wo n't happen. XXXX would n't discuss it further and rapidly stated " you 'll get something ''. I figured it must be too late to back out now. Then the appraiser came out. He complained about the wood trim being pulled down in two rooms and the paint stripping going on. He rated my hom e " fair condition ''. He appraised the home ridiculously low at XXXX . Nothing in my town sells that low. This appraisal is lower than appraised value XXXX when I bought it 2 1/2 years ago ; and despite major upgrades made by me since then ( new electric, new heating system ect. ) Its $ XXXX lower than the identical houses two doors down and across the street s old for in the last few weeks. Those homes are the same size and style as mine and they ARE ON MY BLOCK. The appraiser did n't even consider them and went with homes farther away in time and distance since I 'd been rated " fair condition ''. My comps became homes on highways and in distress. Then Quicken offered this horrible refinance deal that would raise my interest rate by 1 % and leave me with nothing after closing costs ect. I 'd be back to square 1 with my mortgage, only at a higher interest rate, and {$100.00} more a month payment. I believe that I was just scammed out of {$500.00}, and I want to find a way to get this refunded. Unfortunately I did n't read the Quicken consumer reviews until after I was " scammed '' out of {$500.00}. I found a whole bunch of complaints stating the same thing- low appraisals that do n't make sense and feeling completely scammed out of {$500.00}. Everyone rolls their eyes when you say you think your appraisal was too low. Everyone who does n't live in my town, that is. I know that you no one believes you when you say that 's a crazy low value. But I did n't believe that my home was of the same value as my neighbors at XXXX , because mine needs cosmetic work like painting and paint stripping and hardwood floor refinishing ( a little ). I do n't think I 'd over valued my home. But this value that came back XXXX is really crazy. I think the low appraisals might be part of the scam, based on what I am reading of other 's complaints
|
| 04/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
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|
Web |
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I was browsing the web looking for a " free '' website just to obtain current mortgage interest rates. The site I chose did not identify itself. It turned out to be Quicken Loans. I am not ready to purchase a new home. Before I was even off the site my phone rang and it was XXXX from Quicken Loans. He was very aggressive and unfortunately I found myself giving out me and my husband 's personal information including our Social Security numbers and details allowing Quicken Loans to give me a quote on current rates. XXXX did not want to talk at all. Just the facts. He then stated he had to go to a meeting but would return my call. I asked him to NOT RUN A CREDIT INQUIRY UNTIL HE CALLED ME BACK. I'm positive the call was recorded. After a few hours and trying to reach him, I just received his voice mail. I called Quicken Loans back again and got a woman named XXXX in Customer Relations Department. She stated Quicken had in fact already ran the inquiry but she would look into my complaint. In the meantime. My phone has been blowing up with spam calls all day and I have listened to voice messages about my " mortgage loan application '' from companies I had never heard of. I believe Quicken Loans shared our personal information with other companies. They are affiliated wit Rocket Mortgage but I am also receiving calls from XXXX XXXX and other companies I never contacted. XXXX called yesterday, XX/XX/XXXX. I told her I wanted out personal information purged/deleted from their system. She stated that would take up to 45 days. Then she said in order to facilitate this request I needed to answer XXXX security questions. She then asked me what my height was on my driver 's license. She proceeded to give me multiple choice answers and did say my correct height. I answered that. The next question really upset me. She named my daughter 's full name and asked what state she resided in. The last question was " what was the color of your XXXX XXXX XXXX? '' I no longer own this car but again she started with multiple choice answers and I answered that as well. I am furious that Quicken Loans had an image of my Georgia Drivers License and knew my child 's name and what car I used to drive. Also she stated if my husband wanted his personal information deleted/purged he would have to call her himself. She would not allow me to do this, although Quicken Loans had no issue with me giving them the personal information on the first call, which was Monday XXXX XXXX, XXXX. So now my husband has made attempts to call XXXX at Quicken Loans. Her direct number is XXXX. Quicken Loans is located at XXXX XXXX XXXX, XXXX MI, XXXX. Their main phone number is XXXX. I have good reason to believe Quicken Loans shared me and my husbands Social Security numbers, cell phone numbers and other personal information such as images of our driver 's licenses and information regarding my family and previous addresses and my children 's current addresses. My phone has been ringing non stop all day with suspected spam calls and other companies have left voice messages regarding " my current mortgage loan ''. I have not contracted with anyone in order to obtain a mortgage or pre qualify for a mortgage. I was simply searching the web for free current rates. I urge others if you are looking to refinance a current mortgage or shopping for a new loan, use your local bank or credit union. Quicken Loans is very aggressive and I believe this is fraud. I contacted XXXX and put a fraud alert on myself and my husbands personal information. They will submit that to XXXX and XXXX as well. There is nothing else I can do right now, but this " hard '' inquiry into our credit is now going to cause our credit score to go down when we have excellent credit. I feel dumb and was taken advantage of. Quicken Loans needs to correct this and cooperate and do what was asked by removing our information from their system. They have definately sold or shared our private information.
|
| 03/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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I live in California and have been forced into shelter in place by the county and state. My workplace has closed due to the COVID 19 pandemic. My private mortgage company will not work with me or others until there is a federal mandate to help due to protecting their investors. They want you to wait until you can not make the payment and will not waive late fees or guarantee it will not have a negative impact on credit. Most of California is UNEMPLOYED DUE TO NO FAULT OF OUR OWN.
Below is the canned information that Rocket Mortgage has provided.
Good morning XXX, Thank you for reaching back out. At present, we are working to change our policies and guidelines to ensure all of our clients are taken care of and that the steps we take are in line with our investors, state, and federal government declarations.
Once the end of the grace period approaches ( XX/XX/XXXX ), if you are not able to make your payment, please reach out to us so that we can assist at that time.
Once we have more information, we provide it as soon as possible. Please be sure to check your Rocket Mortgage account regularly for updated information. We want to do everything we can to make this jarring time easier to bear. If you have any questions, please let us know. You may reply to this email, chat with us on Rocket Mortgage, or call our team at ( XXXX ) XXXX.
Thank you and please take care, XXXX Love Quicken Loans Client Relations Monday - Friday XXXX - XXXX EST Saturday XXXX - XXXX EST Every client. Every time. No Exceptions. No Excuses.
Is the late fee waived at least during this time?
XXX Xxx-xxx-xxx Sent from my XXXX On XX/XX/2020, at XXXX XXXX, Quicken Loans wrote XXXX Hi XXX Hello, Thanks for contacting Client Relations! We are so sorry to hear that you will be out of work during the Covid-19 outbreak and we understand how this may impact your ability to stay current on your payments. Please know, we are here to help.
We understand there is a lot of uncertainty, however, the good news is that you have until XX/XX/XXXX to make your XXXX payment without any credit impact. If for any reason you do not believe you can pay by the XXXX, please reach back out to us so we can get you in contact with a payment specialist for your other options.
Quicken Loans is committed to protecting our clients homes and your financial health. I want to let you know we have been working closely with investors & government officials to be able to offer all the same options to our clients as any other mortgage servicer.
Clients who are impacted by COVID-19 can access these options online through their Rocket Mortgage Account.
You can log on to your Rocket Mortgage account for further assistance and potential long-term options : XXXX XXXX XXXX Once logged in, click Help> Falling Behind. Then, you'll see " Apply for Help '' with a green button that says " Start Application ''. From there, you'll go through and complete the information needed for the application.
Please let us know if there are any further questions, you can reply to this email or call my Client Relations team at XXXX, and anyone who picks up the phone will be able to help you out.
Thank you and please take care.
XXXX XXXX Quicken Loans Client Relations Monday - Friday XXXX - XXXX EST Saturday XXXX - XXXX EST Every client. Every time. No Exceptions. No Excuses.
My name is XXXMy loan # : X Address : XXX CA XXXX Due to the Covid-19 frenzy, CDC, and California State directives during this time, Unfortunately, I have been temporarily laid-off.
I am not looking to refinance at this time and FEMA has not declared this a disaster.
What are my options or protections from NOT damaging my credit and NOT accumulating late fees? I am in a position to pay partial payments for now but not the full payment. Once I start working again I will be able to pay it back but will there be a payment plan option for repayment of the back payments?
Sent from my XXXX
|
| 02/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American, Servicemember |
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Re : Credit Inquiries To Whom If May Concern : Complaint XXXX and XXXX XXXX are submitting this complaint against the company known as Quicken Loan this company is in violation The Fair Credit Reporting Act section 604 under provision allows a consumer reporting agency to furnish a consumer report under the following circumstance and no other to a financial institution, that it has reason to intends to use in connection with a credit transaction involving the consumer under the provision and accordance with the language under fair credit reporting act section 604 accordance to this provision the financial institution must have written instruction from the consumer because, therefore without instruction the home loan institution known as XXXX XXXX XXXX is in violation of the fair credit reporting act section 604.
History Violation On XX/XX/2018 Quicken Loans requested copies of my credit history from the credit agency ( XXXX XXXX XXXX ) and on XXXX XXXX without my knowledge and without my instruction Quicken Loan made a second inquiry request for copies of my credit history from the three credit bureau and on XX/XX/2018 a third request was made by Quicken Loans this inquiries by Quicken Loan under the company name XXXX this unauthorized request may have negative impact against my credit rating ang score hard inquiries that was requested by Quicken Loan will remain on my credit file from two years and may impact my credit of credit score accordance to information received from the credit bureau. On XX/XX/2018 I spoke with XXXX XXXX a representative at Quicken Loan about this violation her responded was I XXXX XXXX have given Quicken Loan on all three inquiries. My request and respond to XXXX XXXX was a requested for validation that I XXXX XXXX had given Quicken Loan right to obtain three hard inquiries her respond was theres no way that proof of validation and there is no way to provide and answer to me that my permission was given by electronic memes or otherwise that I XXXX XXXX have or has because accordance to XXXX XXXX the permission given on the over the phone.
Therefore, accordance with the conversation that was between XXXX XXXX of Quicken Loan and I XXXX XXXX if is my belief that XXXX XXXX is not knowledge and understanding of the Fair Credit Reporting Act and lack of knowledge of Consumers Disclosure Act that under The Truth Lending ( TILA ) under this provision there is consumer disclosures clause It is my belief that Quicken Loan record all in and outgoing call for quality for control and provide copys that information to me as a way by of validation therefore by not validate my request is a violation and accordance with the disclosure Act in the Election Act.
In addition, Quicken Loan is in violation of practices that is prohibited under fair lending laws? Under the Equal Credit Opportunity Act and/or the Fair Housing Act, a lender may not, because of a prohibited factor : Failing to provide information or services or provide different information or services regarding any aspect of the lending process, including credit availability, application procedures, or lending standards.
Discourage or selectively encourage applicants with respect to inquiries about or applications for credit.
In closing, these are the following resolutions I require to resolve this matter : ( 1 ) Quicken Loan remove two of the three inquires from my credit file or disclosure the information that was requested ( 2 ) Quicken Loan forward their reason for requesting multiple copies of my credit information knowing that the results of their action will not result in any changes ( 3 ) Proof that Quicken Loan have or has the authorization from I XXXX XXXX.
I anticipate these matters will be handle in a timely manner Thank you.
Respectfully submitted, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TN XXXX Cc : XXXX XXXX Cc : XXXX XXXX Cc : XXXX XXXX Cc : XXXX XXXX Cc : XXXX XXXX XXXX Cc : XXXX XXXX Cc : XXXX XXXX
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| 10/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On Monday XX/XX/18, My Sister saw an email from Quicken Loan stating that because the full amount was not paid, a late fee as been added to account. She contacted them and was told that there was a shortage of {$7.00}. She explained that we did not receive a statement and that I used a previous bill to make payment. She was told that we were obligated to pay the late fee as we had been given a grace period before, she made payment of {$50.00}. My sister notified me and I contacted them after work to discuss issue. I spoke with a XXXX requesting to speak to a supervisor, she transferred me to XXXX who then transferred me XXXX XXXX ( the later identified herself as in the executive cooperate team ). I Recounted the situation to all and reiterated it several times to XXXX. We did not get the XXXX statement, I searched for a previous stub and fortunately found one, which I used for the amount and the address to send in payment. I did not realize the amount was different until the incident. I pleaded indicating that {$75.00} was a very high penalty and it should be waived in good faith. XXXX reiterated that it was done once before and could not be done again for the duration of the loan. I corrected her noting that it was not a late payment but a situation where what my sister wrote in words did not match the written figure, stating that we are humans. we do make mistakes. ( What actually occurred in that particular instance, my sister 's sick daughter was choking while she was writing the check, and she ran to care for her, she indicated she inadvertently completed the check. ) In this situation, I reiterated that we did not deliberate pay less or late, but a situation of using the only stub I could find without knowing it inaccurate ; as we did not receive the bill. XXXX told me that it was my responsibility to go online and review my account, that they mailed the bill, have no control over the post office delivery, the payment is due on the first of the month and that they were being nice by extending 15 days, that regardless, they would not remove the {$75.00} late fees because it had been done before. I responded that I was old fashioned, do not do online banking, it would not have occurred to me to go into the account, noting that their records would show that I have not access it since closing and only used it because it was their requirement to process loan. I I further noted that I know she is not responsible for postal errors but it does occur and cited recent incidents of other peoples mail in my box ; that the payment was made but unfortunately the stub was {$7.00} less than the current. XXXX continued to reiterate my responsibilities and that late fees will not be removed because it is my responsibility to make payment on the first of the month, also that Quicken Loan made several attempts to reach me by phone on XX/XX/18 but I did not respond. I indicated that there were no calls to my home or cell from them and that all I want to for the charges removed. She continued to reiterate their position, I told her that this was very disconcerting to me, that I was going to file complaint with XXXX XXXX consumer services and Maryland State Attorney 's Office as I consider their action harsh and unfair. She told me to go ahead but it wont change their decision and that she will investigate the calls and get back to me if I wanted. I responded that it did not matter to me, all I want is the removal of the {$75.00} late fee, the discussion was upsetting me and that I have had problems with Quicken Loan right after my deposit and that I was going to change mortgage company.
( My sister and I are co-owners of property and we write checks after deductions of all monthly utilities ( which varies ), so we do not write the mortgage checks for the same amount every month, as a result of this, we could not use the payments from the previous checks to make XXXX 's payment ).
Please help us get justice.
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| 06/29/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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My husband and I initially applied for a cash-out-refinance on our home at XXXX XXXX XXXX XXXX XXXX, XXXX, AK XXXX with Quicken Loans on XX/XX/2021. We were promised a quick closing of 2-3 weeks by XXXX XXXX XXXX, XXXX XXXX XXXX.
We were initially placed in a VA loan, comparable to what we currently have with XXXX at 2.25 % which had closed on XX/XX/2021. We were approved for this loan on XX/XX/2021, sent Quicken Loans a copy of our Loan Document with XXXX and were sent an approval letter from Quicken Loans dated XX/XX/2021.
On XX/XX/2021, XXXX XXXX, XXXX Loan XXXX, stated our loan with XXXX was not seasoned and that XXXX XXXX should not have written a VA mortgage. XXXX XXXX rewrote our loan to conventional with estimated additional {$1700.00} in closing costs.
I complained to XXXX XXXX, XXXX, Solution XXXX. He stated that it was a mistake to have written our loan as a VA loan. XXXX XXXX told me Quicken Loans had gone to great lengths to get the 2.25 % interest rate and to get the more than reasonable closing costs set forth in the conventional loan. The closing costs had jumped from {$6900.00} in the VA loan to {$8600.00} in the conventional loanan increase of {$1700.00}!
I complained to Mr. XXXX that not only was I disturbed by the rise in closing costs but the fact that Quicken Loans would not lock the interest rate. I noted that Quicken Loans own website notes that mortgage rates are subject to change and that borrowers should lock in their interest rate as soon as possible. Mr. XXXX was unimpressed by our plight and stated that we could refuse to process the loan. It was his feeling that other conventional loan clients would clamor for the rate and closing costs we received. He agreed that we should not have been told that we would close in 2-3 weeks.
Not only has Quicken Loans refused to mitigate the damage to us caused by the abrupt increase in closing costs caused by a mistake Quicken Loans made by putting us in the wrong financial product, and the misstatement made to us about the quick closing, Quicken Loans is refusing to take their own advice, as stated on their website, and lock us into a lower rate, preferring instead to let the rate float, hoping, I suppose that the rate will increase and we will be stuck with a higher rate at closing. This is totally unacceptable to us and indicative of a deceptive, duplicitous mortgage lender.
I contacted the Consumer Financial Protection Bureau on XX/XX/2021 and was informed that Quicken Loans refusal to lock rates for Alaskan consumers may be illegal. I contacted Banking and XXXX in Alaska and they are currently looking into this matter.
It is my husband and my feeling that Quicken Loans has been deceptive from the inception of this loan process. XXXX XXXX indicated to me during our telephone conversation that no Alaskan resident is receiving rate locks until the title documents are prepared and finalized which can take over five weeks or more. His statement that Quicken Loans Had gone to great lengths to get the 2.25 % interest rate I suppose, was just a joke!
Quicken Loans should clearly post on their website that they will not lock Alaska consumers interest rates until the title documents are received. This would adversely impact any consumers willingness to deal with Quicken Loans while this punitive policy remains in place. This punitive policy virtually guarantees that Alaskan residents will receive a higher interest rate than what was quoted at the time of application.
Further, when substantial monetary mistakes are made in estimating and putting clients in the wrong financial product, consumers should not bear the financial burden of the companys mistake. Quicken Loans should. The fact that Quicken Loans could not offer a {$1700.00} credit to get our closing costs more in line with the original product offered and approved, gives indication not only of a predatory lender but of a deceptive one as well.
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| 10/02/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan servicing, payments, escrow account
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Web |
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I have had an impeccable 10 year history of paying my bills to Quicken Loans HELOC ( I 've always had a very high credit score ). When I received the latest bill, it indicated the previous bill was not paid. The day I read the bill, it was 14 days late. The same hour that I read the bill, I called the billing line to inquire about the situation and to check if there were additional amounts accrued to that bill. I asked the representative on the phone, ( " XXXX '' ), if I could just make the payment in full prior to the next due date and I simultaneously asked him when the late payment would be reported to the credit bureau. He indicated it must be 30 days late for reporting to take place and so we both agreed it would be best if I just make the payment right away. I told him I would just make the full payment ( the 14 day late portion, the small late fee of {$11.00}, and the following months payment that was n't due yet ). He then asked if I would like to make the payment right now on the phone and I indicated that it would not be necessary since the method I have been using to pay the bill for the last 10 years has worked just fine. I also indicated that I would be making that payment when we got off the phone. But before we signed off, he abruptly indicated he wanted to bring another representative on the phone so I could tell him what I just had been discussing with the current rep XXXX. I replied that it was n't necessary to do so but if he wanted to convey the information to that other representative, then feel free to do so. The conversation ended as it began : cordially and politely.
As I was queuing up my banking website to make the payment as indicated, I got a call from a representative from Quicken Loans 4 minutes later who I assume was the representative that I said I did n't need to talk to. Although he was polite, he had begun to use the word " collection '' and again tried to get me to make the payment over the phone. I was a little irked at that point but still calm and polite and I indicated that I had already cleared this up with XXXX and that I would make the payment by the same means that " has always worked for both me and you [ your company ] ''. However, before we ended our conversation, there was another call from another billing representative ( or perhaps a billing collection representative ) that was trying to ring through on the other incoming line ( it was the same caller ID ) At this point I was taken aback about the aggressiveness of the representatives and use of the word " collection '' when, not only was my bill paying history so good for 10 years, but also that the payment in question was ONLY 14 DAYS PAST THE DUE DATE!
When we ended our conversation, I had, of course, finished paying the bill through my banking website which was scheduled to arrive to Quicken Loans in two days.
I got an XXXX # call the next morning. When I answered the phone, it was a call from AN ACTUAL DEBT COLLECTION AGENT! I was not friendly anymore as you can imagine since she was using the language as if she was collecting a debt that was 120 days late. -- '' this is an attempt to collect a debt and any information you provide will be used to collect that debt '', etc. etc. Within that conversation, I asked several times if she had reviewed my 10 year payment history before she called me. She would not answer. I reiterated that that one payment was only 15 days late. She said I owed some lesser amount just cure the debt and I indicated I already paid the full current balance. I told her that the company did n't call me on this, but rather I CALLED the company to make sure I got " the right amount of dollars and cents out to you when I paid the bill ''.
She would not hang up the phone because she was using collection tactics, again, on somebody who was only 15 days late for the first time in 10 years who had already initiated communication!
XXXX
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| 04/16/2020 |
Yes |
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Web |
Servicemember |
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In XXXX of XXXX, I reached out to mortgage lenders for refinancing quotes to consolidate debt and lower the total sum of my monthly payments to all creditors. One company was Rocket Mortgage ( Quicken Loans ), who offered a very competitive rate. Even though I was attempting to refinance my existing debt, I was simultaneously searching for a new home to purchase. My family and I are in a good situation, so we are merely looking to upgrade when and only if the perfect home were to ever come on the market. We may never move or we may find that house tomorrow. For that reason, the " break even point '' of the new loan was very important in my decision of whether or not to refinance.
The " break even point, '' I describe as the number of months which it would take for the principal to return to the original balance at the point which I closed on the loan. I am aware of closing costs and that the principal sum would increase upon loan closing, but would eventually benefit me in the long term. My concern was that we would find a new house the day after closing and be completely upside down in the refinance loan. When I began discussions with Rocket Mortgage, I believe the break even point was verbally presented as 8 months with approximately {$6500.00} in closing costs. This offer seemed like an acceptable risk to take given that we were currently looking for new home, but that if we may never move and the long term financial benefit would be worth the risk. I believe the final number discussed was 12-14 months and approximately {$8000.00} in closing costs. I do not recall the reason for the change but do recall that the reason and final numbers were still acceptable. As Rocket Mortgage began producing documents, I began to question if the closing costs and break even point I was provided were accurate. I am admittedly not a mortgage contract scholar, so I called Rocket Mortgage multiple times to confirm that the break even point and closing costs had not changed. I was assured every time that I was on track and ended the call satisfied, eventually closing on the new loan.
Today, XX/XX/XXXX, I contacted Rocket Mortgage because I felt that my principal had not been going down much. The original loan was {$560000.00} and on this date, after paying since XXXX, I still owe over {$550000.00}. The sum of the original debt paid off was slightly over {$540000.00}. I am still {$12000.00} over the original balance paid off and will not " break even '' until XX/XX/XXXX. Rocket Mortgage informed me today that this would be after my XXXX payment.
I spoke with XXXX XXXX, Rocket Mortgage Resolution Advocate, who confirmed that that Rocket Mortgage records all calls. He seemed concerned with my situation, where I feel that I was misinformed or lied to on multiple occasions when contacting Rocket Mortgage for clarification on fine print items that I again, admittedly, do not understand as a consumer. Mr. XXXX stated that he would review all calls and forward his findings up through chains of command in his company. I asked if I could be CC 'd on his findings, in case I have completely misunderstood every conversation had with Rocket Mortgage prior to loan closing. Mr. XXXX said that I was not entitled to any of Rocket Mortgages recordings or internal communications ( which I understand to a point ) and that Rocket Mortgage would only produce my previous conversations under subpoena. If I were told at one or any point throughout conversations with Rocket Mortgage representatives that 19 months was my break even point, then I am a fully satisfied customer. However, that is a number I do not recall in multiple conversations and find alarming given the situation I described above.
My concern is that Rocket Mortgage will not inform me of their findings of their investigation. I am beginning my search for notes and emails I had taken, sent, and received throughout the process.
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| 04/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Complaint Letter to Rocket Mortgage Your organization takes pride in its stated value - every client, every time, no exceptions, no excuses. This is a wonderful aspiration and it is equally important to recognize the few times when you might have failed to live up to that stated objective.
I would also like to bring to your attention that while this was a personal mortgage request, professionally I have worked as a senior banker for over 25 years and my current role includes originating mortgages under the XXXX XXXX XXXX XXXX Your response that this request did not meet the cash-out title seasoning requirements is inaccurate. My loan request was registered as Cash-out under the Delayed Financing Exception of XXXX XXXX due to the following criteria being met : 1. I purchased the subject property XXXX XXXX XX, XXXX XXXX XXXX within the past six months ( measured from the date on which the property was purchased XXXX to the proposed disbursement date of the new mortgage loan approx. XXXX ). This transaction was eligible for the delayed financing exception as it met all requirements, namely : a. The original purchase transaction was an arms-length transaction.
b. We purchased the property as a natural person.
c. The original purchase transaction ( {$370000.00} ) was documented by a settlement statement, which confirmed that no mortgage financing was used to obtain the subject property.
d. The preliminary title search and report confirmed that there are no existing liens on the subject property.
e. The sources of funds for the purchase transaction were documented ( such as bank statements, and HELOC on XX XXXX XXXX, XXXX, XXXX XXXX ) i. Cash used from own funds- {$210000.00} ii. Cash from HELOC on primary residence XX XXXX XXXX XXXX XXXX XXXX {$160000.00} f. The Proceeds of the Cash out Refinance were proposed to be used to ( among others ) pay off the HELOC on XX XXXX XXXX XXXX XXXX XXXX XXXX
g. The proposed loan amount was not higher than our initial investment in the property 2. I am aware that XXXX constitution has a special Provision 50 ( 1 ) ( 6 ) which applies to Cash out transactions on Homestead properties or if a property has existing XXXX 50 ( a ) ( 6 ) provisions. I believe this transaction was NOT subject to these provisions due to the following reasons.
3. The definition of a XXXX XXXX in XXXX is a. If the subject property is a primary residence.
b. The subject property is a second home or investment property, and either of the following are true : i. The primary residence ( s ) for any applicants on the loan is located outside of XXXX
ii. The applicants do not have ownership of their primary residence in XXXX
4. The Property is NOT a Homestead property in XXXX XXXX XXXXs 50 ( a ) ( 6 ) applies to Homestead properties, which are primary residences or if it is an investment property, if it is the ONLY investment property in XXXX
b. My primary residence is XX XXXX XXXX XXXX, XXXX XXXX XXXX I have another investment property in XXXX at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX Hence it is NOT a Homestead property.
5. The subject property did NOT have Existing XXXX 50 ( a ) ( 6 ) provisions : a. Property was purchased in cash.
b. Previous transaction was not a XXXX 50 ( a ) ( 6 ) transaction c. The Title report confirmed the above.
6. As documented since it is not a Homestead Property, the provisions of XXXX 50 ( a ) ( 6 ) do NOT apply, and it is a standard Cashout refinance transaction subject to XXXX XXXX Delayed Financing guidelines, which allows a cash out prior to a 6-month seasoning period. This criterion has been outlined in # 1 ( a to g ) above and my loan request met all the requirements.
7. Confirmation of meeting all the Cashout refinance transaction subject to XXXX XXXX Delayed Financing guidelines is further evidenced by my ability to close on Cashout delayed refinancing for {$280000.00} with XXXX on XX/XX/2022.
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| 08/02/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I called Quicken Loans to inquire about Refinancing options. I was in the process of an application with another lender and I was unhappy with their terms, etc. I spoke with XXXX XXXX of Quicken who convinced me to move my business over to Quicken. He stated the refinance would only take approx 30 days to complete. I did so that day and within 2 days had completed all paperwork requirements etc. I was now waiting for the appraisal to take place. Weeks went by and i never heard from anyone. I placed numerous calls, emails, chats to different people and was told that it was a delay due to " volume ''. Finally, on XXXX the appraisal was completed. Again, silence for days/weeks afterwards. On XXXX I called and spoke with a rep who said the appraisal was " in hand '' and Quicken and the appraiser have been in constant contact discussing some issues in the report, specifically regarding a " capping of a water line '' and a possible " apartment ''. I asked to see the report and she said it will post shortly to my account. It never posted. I again never heard from anyone at Quicken. I called, I emailed, I chatted with Quicken and was repeatedly told the report is not yet finalized. They also told me there were NO ISSUES regarding the appraisal -- the delay was purely due to volume. I explained that someone already told me of a possible issue and every person i spoke to denied this fact. Finally, on XX/XX/XXXX the " dashboard '' for my account with Quicken was updated ( still no word from anyone and no copy of my appraisal was provided ) and it showed a drastic change to my refinance # s. My loan amount was reduced by {$30000.00} approx. and my debt to be paid off with the loan were removed. The entire formulation of the refinance was changed without any explanation or notice to me. I called my banker, I called customer solutions, etc. again and now i was told, " Oh, the appraisal came in low '' So, bottom line is ... .you need {$13000.00} to {$15000.00} cash to settle this loan at the new rate. '' Again, no mention of the issue with the apartment. I asked for a copy of the appraisal and was finally sent a copy on XXXX. My issue with Quicken is : 1. They took 4 weeks to send an appraiser. 2. They had the results of the appraisal since early XXXX but repeatedly lied to me stating the appraisal had never been seen and was still being created. They strung me along for 8 weeks. I lost my other offer. They " low balled '' my appraisal with XXXX in order to " kill my deal '' for reasons other than the apartment conditions. They did not want to take on this loan but they knew they had strung me along for 8 weeks and figured the low appraisal would be their ticket out. I have a XXXX bed XXXX bath home and comps are all running in my immediate area for $ XXXX and they came back with an appraisal of {$400000.00}. Absurd. My kitchen and bathrooms were completely remodeled. {$400000.00} is a ridiculous appraisal and they know it. I sent them XXXX recent comps in my immediate neighborhood of $ XXXX sold values. When i did that, then and only then did they say, " well ... you have to satisfy the conditions of the appraisal also. Those conditions are ... rip out the cabinets, sink etc in lower level or obtain a C/O/permit. " Quicken had no intention of closing on this refinance ... they knew that was the course they were taking in early XXXX but they chose to string me along for a total of 8 weeks. It was ONLY due to my insistence on XX/XX/XXXX that this issue be addressed that they finally showed me a copy of the appraisal. I lost my other connection/relationship and find their practices unfair and self-serving. No one should have to go through this again, hopefully. I have copies of emails, chats, etc. showing how they lied to me continuously and misled me. I hope this casts a shadow on their reputation and makes them reconsider their business practices. Thanks
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| 04/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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XX/XX/2021 To CFPB : Re : INACCURATE CREDIT SCORE, UNREASONABLE CREDIT SCORE CHANGES, UNEXPLAINED FLUCTUATIONS I am writing to seek help regarding my credit score activity. My finances are simple : mortgage, car, and 1 credit card. I am enrolled in XXXX and have a disciplined approach to spending. I have worked years to repair, and improve my credit standing and I take it seriously when points drop for no apparent reason, especially when the number of points dropping are significant. This complaint may not be as dire, compared to others whose situations involve losing a home or greater, but I am sending this complaint just the same, in the hopes that maybe someone in your office can see a pattern concerning indiscriminate, unfair, and even reckless treatment of consumer credit scores. These are not just numbers. Credit scores affect lives and opportunities. Here are the details ( also see upload doc 7pages ) : XXXX Credit Report : On XX/XX/2021, my mortgage in Quicken Loans, LLC was transferred to XXXX XXXX, XXXX ( XXXX XXXX ). This transfer resulted in a dramatic drop of my credit score. Specifically, my XXXX Credit Report dropped 31 points on XX/XX/XXXX XXXX XXXX XXXX report ). I have received disclosures from both companies. In the sections of both disclosures, it did not mention that it would have an adverse effect on my credit score. Why did my score drop? Why am I punished for this? I have no say as a consumer when a company transfers the servicing of my loan to another. Consumers can not opt out of this. The drop in credit score is so damaging, and no one can explain this to me. The activity is being treated as if the account was closed due to delinquency. That is not the case. I think if loans are transferred, this should not affect the consumers credit score. Is there a statute that mandates this?
On XX/XX/2021, my score dropped 13 points. This is unreasonable because my record shows I am in good standing. There is no basis for this significant drop. I think there should be strict guidelines on when it is permissible to reduce a consumers credit score.
TransUnion Credit Report : On XX/XX/2021, my score dropped 22 points. This is unreasonable, outrageous, and ridiculous because my records show that I am in good standing. I think there should be strict guidelines for changing scores, and consequences for companies for changing scores without proper basis. The burden is always on the consumer to correct records.
On XX/XX/2021, my score dropped 12 points. Again, this is unreasonable and unfair, because I did not even have any activity in my account which would trigger this. Was this drop due to inactivity? I think companies should not penalize people for non-activity. It is simply a consumer trying to save money.
I have paperwork stating that I am in good standing, no late records, no hard checks on my account. I have reviewed my credit details, credit activity, and there is no fraud activity, no one messing with my accounts for me to suspect the significant drop in my credit may have been from someone else using my credit. I am already doing my best to have sound credit, but there seems to be other operations at work here, that regardless of how well I work and try my best to pay on time, someone behind the scenes is screwing, negligently recording, or have processes in place that are damaging my credit standing. Who is responsible for making these abrupt, harmful changes in my credit score? Are there thresholds used as basis?
I am a single mom, with humble means. A reliable credit score is all I have. I have done my own review and research in XXXX XXXX, XXXX XXXX, XXXX and XXXX but no one can explain to me why my score would drop significantly, arbitrarily, and without reasonable basis. I do not know where to turn. I am powerless over the manipulated way by which my credit score is being played with. Please help.
Respectfully, XXXX
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| 07/06/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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In XX/XX/XXXX my fiance passed away from complications of XXXX XXXX. I inherited the home she owned. After probate was complete and the title was in my name I decided it was time to refinance the mortgage to get it in to my name. I shopped around for low rates and especially focused on the closing costs of the loans. I finally decided upon Quicken Loans and in XXXX this year I submitted my application. From the first call I explained my situation IE : having inherited the home and the existing mortgages with XXXX bank were not in my name and this being the sole reason for my need to refinance. I was approved for an interest rate of 3.99 with total origination charges of {$2700.00}, a {$1000.00} fee for the loan and a {$1700.00} fee for locking in that rate. I was told the rate was locked through XXXX. They walked me through all of the required paperwork and I provided every piece requested of me. When we were nearing the XXXX dead line I was informed I had supplied all necessary information and they just needed to verify some information with XXXX who held the existing mortgages. Just after the XXXX deadline passed I followed up with them to see why we had not closed the loan yet. XXXX of their representatives told me that they were still trying to verify some information with XXXX and once that was done we could close. i asked about my rate lock expiration date and was advised not to worry about that b/c they were having to verify this information, I had supplied all necessary information, and therefore they would not let the agreement expire. A few weeks went by and when I finally heard back I was informed that they could not verify anything under my name with XXXX. I reminded them that the loans are not under my name, they are in the name of my deceased fiance. Her name was on all of the documentation I had already supplied. I am on record with XXXX as the executor of the estate and they have told me they will communicate with anyone I authorize. They said not to worry, they would continue the efforts to verify. Weeks again passed and when they next followed up nothing had changed. Still the only issue was them verifying with XXXX, but XXXX explained there would be no issue if they did. Quicken finally asked me to obtain payoff letters from XXXX. I did and provided them within the week. I was told this would allow us to close. By this time it was XXXX. No one ever explained that the cost of my loan might change. i was only ever told not to worry about that as it was their issue trying to verify the information and I had supplied everything requested of me. Again weeks passed after providing the payoff letters and I was told again they would not verify with XXXX. They then asked me to supply a XXXX month payment history. I then became upset and told them I want to cancel. They told me I could cancel, but I would not get my {$500.00} deposit back. So I decided to continue and gave them the payment history. Now they say they are ready to close, but they more than doubled the cost of the loan. They told me it is now a {$1000.00} fee for the loan and {$4000.00} fee for the rate. I asked how that could be when i was distinctly told the deal would not expire and I had always provided all information requested timely. had they requested the payoff letters and payment history before the deadline for my original fee 's I would have easily provided them. I filed a complaint with the corporate office and they say the best they can do is get it to {$1000.00} fee for the loan and {$2700.00} for the rate. I believe they purposefully tricked me and delayed the loan so they could charge me more. there 's no reasonable explanation as to why they were not able to verify with XXXX for so long and now all of a sudden when the loan is much more expensive they suddenly have a solution and can close, but charge much more and without ever having explained this to me.
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| 03/06/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I first contacted Quicken loans in XX/XX/XXXX and spoke to XXXX XXXX. During that conversation, he suggested that he would be able to get our monthly payment down to around {$1100.00}. This estimate was given based on our current monthly payment, loan amount, escrow with insurance, and additional information. When I asked if that included taxes and insurance, he said yes. In a follow up conversation a few days later, he told me that he could get our monthly payment in the {$1200.00} - {$1300.00} range. I asked if he could get XXXX due at closing, and he said, " Yes, we do n't do closing costs at Quicken. '' Based on these promises, we decided to move forward and initiate the loan process with Quicken.
Our initial Loan Estimate stated that our monthly payment would be {$1400.00}. On, XX/XX/2017, we were asked for a {$500.00} dollar good faith deposit. This had not been mentioned in any previous communication and it came as a bit of a surprise. Nevertheless, we proceeded. The very next day, XX/XX/2017, we received notification of an increase in our loan estimate. It was now {$1400.00}. I did not appreciate how this increase was not communicated and explained to us with a phone call. Rather, it was disguised as just another document that we needed to sign on the online interface.
Furthermore, when I sent an email to XXXX XXXX to inquire about the discrepancy between the XXXX and XXXX estimates, he said that the difference was primarily due to changes in insurance and taxes, and the principle and interest portions of the second estimate had not changed from the original. I have attached documents that demonstrate this is false.
The closing disclosure was sent to us on XX/XX/2017. This stipulated a significant increase in closing costs, now totaling over XXXX. When I contacted XXXX to discuss this discrepancy - going from XXXX down at closing to XXXX, he asserted that it was due to an increase in our county taxes. How could this not have been known during the XXXX previous loan estimates? He offered to roll the closing costs into the loan, which would increase our monthly payment " a few dollars. '' This offer was never executed.
Meanwhile, we received multiple phone calls every day to try and set us up with a closing date. Even after we told multiple people that we needed more time to think about it, we still had multiple calls a day. When we explained why we were waiting - how we were told things that changed multiple times, we were given very contradictory explanations and reasons for these changes.
We contacted XXXX XXXX on XX/XX/2017 in hopes of resolving some of these issues. We told her our story and our fundamental frustration at the ever increasing numbers and our lack of trust with the process with Quicken. She said that Quicken never gives out estimates until they have all the required documents. At that point, our phone cut out as we were driving in a remote area.
XXXX XXXX called me back on XX/XX/2017 with XXXX XXXX on the line. They said that they could n't do anything with the numbers of the loan itself, but they could offer us a {$250.00} good faith credit. After discussing it with my wife, I told XXXX on XX/XX/2017 that despite the fact that the process had been less than ideal, we would like to move forward. She called me back five minutes later and left a voicemail saying that the {$250.00} good faith credit would no longer be offered because we were already " maxed out on our credits. '' Despite this, we still considered moving forward. Then, XXXX XXXX called on XX/XX/2017 to try and set up closing, she informed me that the monthly payment was now up to over {$1400.00}. She could offer me no assurances that the monthly payment would n't increase if we scheduled a closing and was unable to explain the increase.
We withdrew our loan application. We are frustrated and would like our {$500.00} deposit returned in full.
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| 10/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American, Servicemember |
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It is XXXX XXXX and I just finished reviewing my closing disclosure and loan documents for my XXXX XXXX closing. I am XXXX yrs old and do not do well with this kind of pressure. I just received these documents after pleading with my title company this afternoon for some information. She told me they were still balancing the documents and she was having trouble also getting them. She was very gracious and provided me with much more pertinent information regarding my closing that the loan co. I finally did receive the documents late this afternoon in the document que from my loan co. I have been pouring over all 47 pages of these documents for the last 5 hours. Again, at my age I don't do last minute intense important reading like this. I was very upset over fear of not being able to obtain a wire transfer for closing funds tomorrow at XXXX XXXX, as the manager ( who is the only notary ) doesn't come into the office until early afternoon ). However, she told me I could get a cashiers check and didn't need to wire transfer ( which I know nothing about ). My initial banker at the loan co was very nice and pleasant. After the application and approval phase, I was turned over to another team ( of many teams at this co. ) the purchase specialist team. It was here and at the closing team that my service was most fragmented After a few days with the purchase specialist, she disappeared and a new person started answering her emails. He knew nothing about the past week of processing. He even told me we might have to go back to the beginning phase of documents. After I expressed my extreme displeasure he conferred with the underwriters, who basically gave me one of two options, I had all the funds needed in my credit union, but they had to have documentation regarding their source, which got very complicated. I finally attached all my banking doc 's to an email and sent them to this person and told him I did not know how to upload them to the companies que thing! Finally got past the underwriters and the confusion started all over with the closing team. Again I was passed around to several persons and here I was the day before closing and no closing documents to review. Then the final straw was being informed today that my closing would be a 'drive through ' closing! I informed that person that I would not sign anything without reading it through and making notes and questions I had about the 47 pages. So I have also been trying to pack my belongings over the intense last 2 wks. Staying up until XXXX or XXXX in the morning, after spending many day hours on my computer trying to communicate with a 'que thing ' from my loan co. They inform you to check it daily for 'things to do '. I know I can not go on much longer at this pace. It feels like I am doing all of their work and they just deliver mandates and pass my case onto the next team, ready or not! I will never, never use this loan co for anything again and will advise all of my friends and relatives on my experience. I am only writing this complaint in hopes of helping another senior citizen to avoid a similar situation. In addition to all of this they selected my real estate agent and that person has not been helpful either. She and her spouse flip houses and whether our communication was in person or on the phone, she was communicating with several others at the same time.
When I read about CFPB I was extremely pleased that their is someone out there to address this unfair manner of doing this very important business. I know this loan co is making billions of dollars with the surg of mortgages and the low interest rates that we currently have. However, they need to focus on their current process which is in very bad shape.
In closing ( no pun intended ), I am a retired XXXX and if the hospital fragmented patient care like this, there would be major outcries! Please help!
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| 05/06/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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I have a mortgage with Quicken Loans. From XXXX XXXX when I refinanced with them, I paid my mortgage payment the month it was due, though I had experienced a major shift in income. I cashed out XXXX and worked where I could to pay the mortgage. Due to change in employment and loss of income, I started to run short of funds in the latter part of XXXX. In XXXX XXXX, I filed for Chapter XXXX bankruptcy, then got behind with mortgage payments. I communicated through my bankruptcy attorney early in XXXX that I wanted to seek loss mitigation and keep my home. In XXXX XXXX, I filed paperwork with Quicken Loans to seek a loan modification or more affordable payments. During this time, they motioned the bankruptcy court to lift the stay protecting me from their collection efforts so they could continue to collect on the loan and seek foreclosure despite my bankruptcy. They reviewed over XXXX pages of documents clearly showing that my income was not stable and I could not afford the close to {$1600.00} per month mortgage payment. Despite this, they offered me a six month repayment plan to pay close to {$2400.00} per month ( mortgage payment, plus catch up past due payments ), when I could not even afford the regular mortgage payment. During the month of XXXX XXXX, they even violated my bankruptcy by asking me when I would make a payment and my bankruptcy did not discharge until XXXX XXXX, XXXX. Their motion to lift the stay had not been officially approved by the court either which speaks to their unethical tactics. I immediately called them when I received the letter regarding the repayment plan to express concern that it was unaffordable and to reiterate that I asked for a Loan Modification. I receive a letter some days later that I have not been in touch with them ( despite many faxes, emails and phone calls ). The letter says that since I have not been in touch, they are withdrawing the offer, my loss mitigation application and I should contact them for further information. Unbelievable! I have been consistently working with Quicken Loans to seek a loan workout since XXXX of XXXX. After submitting all of this documentation, I am asked to start all over again in the month of XXXX XXXX. They informed me to sign new documents and submit more pay stubs, bank statements and other documentation to conduct another review. Meanwhile, I am afraid I will lose my home to foreclosure and we are struggling to put money together to pay the mortgage. We were able to pay in XXXX and XXXX of XXXX, but not XXXX of XXXX due to their ridiculous delays, game playing, unethical tactics, etc. As of XXXX XXXX, XXXX, I still have no viable workout solution to keep my home. All I have requested is a Loan Modification per FHA guidelines in order to resolve this situation. Now I have submitted well over XXXX documents to them and sent fax after fax at their request. I am cooperating with them, they are not cooperating with me. It seems to me that they want to foreclose on the home. Due to their convoluted process and game playing, I am now owing for XXXX, XXXX and XXXX. They could have worked something out with me when I was only XXXX payments behind. I have proven a reduction in income and fluctuating income. Any mortgage company with a heart would have worked something out with me at this point. I question their motives and their agenda. They need to be reported for these practices and other people around the country should be aware of Quicken Loans. They advertise that they have won awards from XXXX, however they have serious issues and are not for the customer as they claim to be. I am attaching additional documentation for review that substantiates what I have said here. I have reported Quicken Loans to the Department of Housing and Urban Development due to these issues as well and have an open case with them. I desperately need your help.
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| 10/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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On XX/XX/XXXX, I went through the process of getting information from Rocket Mortgage on what I qualified for an investment property loan. During the last steps it states that they do not do a hard pull on your credit and refer to it as a " soft credit pull '' 4 times in the warning notice that pops up on the screen. At that time I authorize to move forward again checking a box for a soft pull to obtain my credit information and scores. Since my credit reports were frozen, there was another message that popped up to either call or start a chat after unlocking my report. I proceeded to unlock the report, began a chat with a representative named XXXX and he began asking several questions.
Later that day ( XX/XX/XXXX ) I received a denial email as well as notification from XXXX that a hard pull had been done. XXXX at no time mentioned he was doing a hard pull, and I relocked my report immediately. I made several attempts with the company to resolve the issue by chat, at which I was even told by one rep that I did not have any hard pulls. As days passed, and making several attempt to resolve this, getting disconnected, etc I was finally able to have my issue escalated to XXXX XXXX. She advised that she was going to research the issue and email me within a few days. Her first email to me ( XXXX ) says that she found that I pulled my credit on the Rocket Loans site. Which was false, my report was frozen and I then had to contact them. Once making her aware of her inaccuracy, I sent XXXX a screen shot of the " Soft Credit Pull '' notice that appears when completing the questions on XXXX. She responds that day that shes sorry for my frustration and asks me if XXXX advised it was a hard pull, to which I answered no. On the same day XXXX she says she will look into the communication further and get back to me.
XXXX did not respond to me until XX/XX/XXXX and advised : Thank you for your patience while I look into your concerns further. I was able to review the communication and my findings are that you removed the freeze from you credit to proceed with the application with XXXX. Further into the conversation XXXX advised a full copy of the credit report is needed to obtain all three scores before verifying the last four of your social security number. Soft credit checks is insight on what you might qualify for not the actual numbers a full report is needed. If you have additional questions or concerns please do not hesitate to reach back out.
I then responded on XX/XX/XXXX : It is explained in the screenshot process I sent to you that the soft pull was for the credit scores as well. There was no clear communication that a hard pull was being done and this is very misleading. The freeze was done at the time I clicked the next step for preapproval with a soft pull. I started the chat because it said for me to remove the freeze. Im sorry but you are incorrect of the process of these things. No where was I told about a hard pull. If you can not get this resolved and the inquiry removed I will have to file complaints with the appropriate parties as I did not authorize or was aware of a hard pull. The entire time your site implied it was a soft pull and extremely misleading. This is also taking an excessive amount of time to solve. Please let me know today how I need to move forward.
XX/XX/XXXX She later escalated the issue to yet another Associate Resolution team member who advised : I appreciate your response and again, I apologize for any frustration this situation may have caused you. I am sorry that our determination is not what you were expecting. We will respond accordingly to any complaints or concerns.
I have copies of all the emails and the soft credit pull notice and will attach. Since they are unwilling to resolve or admit any type of error on their part, I had no choice but to file a complaint.
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| 02/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Spoke with XXXX XXXX from Rocket Mortgage on XX/XX/2022, on a recorded line. Long story short he wanted to pull my credit and I explained to him that I freeze on my accounts at this time and I explain that you can only do a soft pull. He said yea he do that but do you think you can take your freeze off or do you know when you would be able to take your freeze off. I explain that I can't at this time I was going out with my mother and I don't anyone to make any hard pulls because I have chosen anyone at time. He was like your just getting offers it's not about who your choosing. If you would like set a time to talk Monday because I know you're about to leave with your mother and I said yes, that would be fine. Then he stated that he will get me on Monday, around XXXX XXXX and I we talk that evening and I said no around XXXX after I come from the gym. On Monday, XX/XX/2022, I get a call from XXXX and ask how was your weekend and said a little on overwhelming. I've so many people coming at me like sharks about a mortgage to the point I don't know what and who I want to deal with. Then he starting telling about things on my credit report and I like okay. You can do x ... .amount of dollars for to start looking for a home and I'm going send you over the information that I will need to get you started. I am silent and just get off the phone. Then I get an alert from the credit company 1st XXXX stating someone has went into my account PLEASE review. I see that Rocket Mortgage has place three hard inquires on my credit account with my permission. I call XXXX back and inform him of what I have received and whats on my account. XXXX tells me that it just accounts as one I inform that I never told him that he could pull a hard inquiry on me and not only did he pull a hard inquiry he pull it several times. Then he still said it just count once and says it's not about it counting once. It's about me not giving you or your company permission to do it. HE says XXXX. I said I'm calling the credit company 1st thing. I want off. Call XXXX they remove the one on the XXXX. but informed me that company Rocket would have to remove the other. Then see that it's on my XXXX account as well three times. They inform me that the company will have to remove it or send them a letter to remove. I contact the XXXX and says there's nothing they can do. Then he transfer me to his manager XXXX XXXX and he explain that he would have to pull the recorded lines and if what I am saying is true ( which it is ) then he will provide the client relations number to me at that time and they would handle. Then returns my call and informs me that he was unable to pull the calls. The provides me with the Client Relations number XXXX and a loan number which I never knew I had XXXX. Nor why would I have when I didn't set up a loan with this company. Then XXXX XXXX contact me from Client Relations and inform me that he would be looking into it and that he would get back with me by Friday, XX/XX/2022. The conversation with him was a repeat. Friday, XX/XX/2022 I email XXXX and was inform that he was out for the day. Then I called replacement for the day XXXX XXXX. Then XXXX contacts me back to inform me that they were unable to pull my and only my calls in regards to the credit concerns which all involved XXXX. Any other call that happen they seem to have which he states seems be a technical issues. I inform him that doesn't right that all my gone on both days at different times that were recorded. Seems that they were eased after I made a complaint and informed them of wrong doing of their employee. I inform XXXX that I believe that someone did hear the recorded calls and they are now gone. Also, they are protect their own in a trail of lies. Explain to XXXX he is just getting tail end of this issue but, it is an issues and I am not finish with it.
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| 04/23/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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Requesting remediation for Fair Lending violations and predatory lending practices of property redlining and age discrimination by Quicken Loans and their XXXX ( XXXX Appraisal ). After researching home values in my XXXX in XXXX Missouri that confirmed a value of $ XXXX $ XXXX, my wife and I submitted a refinance application to Quicken to consolidate our $ XXXX 1st mortgage and $ XXXX HELOC. We had purchased our home for $ XXXX in XXXX ( it was appraised at $ XXXX at the time ) and we have invested around $ XXXX in upgrades and maintenance so we had no concerns that our appraisal would not support at least $ XXXX. At 80 % of the value, we applied for a $ XXXX loan. The sales rep said we 'd need to verify approx $ XXXX in assets for closing costs so we provided copies of a $ XXXX annuity and my $ XXXX XXXX We also disclosed $ XXXX in an XXXX and $ XXXX liquid investments with XXXX but were not requested to provide copies.Total verifiable assets of $ XXXX. Oddly enough, not a single XXXX of these assets is listed on the XXXX application ... the sales rep said he 'd add them later on. We were subsequently shocked and appalled to be told our appraisal came in at $ XXXX, thus {$2000.00} less than the XXXX appraisal. We immediately contacted a local realtor who is a seasoned pro at selling homes in XXXX XXXX and she balked ( and laughed ) at the appraisal and provided us irrefutable evidence of a $ XXXX value. I submitted the data to Quicken and the appraiser rejected it with no correction to the value. I requested a new appraisal and was told no. I requested my {$500.00} closing cost deposit back since I would not pay for a bogus property report and was told no. There was no field review, no desk top review, no Senior Review Appraiser analysis, no new appraisal ... .just plain no. XXXX then suggested I increase my closing costs to $ XXXX based on the low appraisal. Clearly a ploy to increase their revenue based on collusion with the XXXX. We were then further shocked and embarrassed to receive an Adverse XXXX for " low appraisal value '' and " insufficient cash ; insufficient funds to close ''. So $ XXXX is insufficient to close? When I questioned XXXX they said they had n't verified my assets yet and thus the decline reason for assets. Sounds like age discrimination to me in not accepting retirement assets ... .I 'm XXXX and my wife about to turn XXXX. In brief, the appraisal in wrong due to XXXX reasons : XXXX ) None of the XXXX comps are atrium ranches, a feature which was an {$8000.00} adjustment to all comps on my XXXX appraisal ( I offered a copy of the appraisal to the XXXX and she said it was too old ) ; XXXX ) Did not use an atrium ranch in XXXX XXXX listed for $ XXXX, the best listing comp available and yet not even mentioned ; XXXX ) Instead, used a far inferior comp down XXXX XXXX in a different neighborhood ( not XXXX XXXX ) on the corner of a XXXX XXXX and across from a mobile home park ; XXXX ) Put no weight on comp # XXXX ( directly across the golf course in view of my home and the most similar comp used ) at $ XXXX which sold for $ XXXX XXXX after the inspection ; XXXX ) Used a comp with no view of the golf course yet appraisal says it has a view ; XXXX ) No site adjustment of $ XXXX $ XXXX for my premium site with common ground in the front and backing to XXXX XXXX XXXX mature trees and golf course, XXXX ) GLA is XXXX not XXXX ; XXXX ) No upgrade adjustment for recently completed $ XXXX kitchen ( $ XXXX quartz counter tops and $ XXXX appliances last month, $ XXXX XXXX XXXX and $ XXXX tile floor last year, and $ XXXX appliances 2-years ago ; and XXXX ) Inadequate adjustment for the $ XXXX finished lower level of our home in XXXX. Bottom line is a completely inaccurate appraisal at $ XXXX vs. the correct value of $ XXXX - $ XXXX. And no satisfaction whatsoever from Quicken or the XXXX.
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| 07/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Under the Laws of Commerce, An Unrebutted Affidavit Stands as Truth. I have sent this corporation an affidavit of truth on how they have discriminated against me, since then i have not received the green return receipt but the USPS website does show that the green return receipt has been delivered further proving they have seen the affidavit and exhibits.
Quicken Loans has sent me an Adverse Action showing how they have discriminated against me under the Equal Credit Opportunity Act by denying me credit even though I have the ability to contract.
Activities constituting discrimination It shall be unlawful for any creditor ( Quicken Loans ) to discriminate against any applicant ( me the consumer ), with respect to any aspect of a credit transaction on the basis of race, color, religion, national origin, sex or marital status, or age ( provided the applicant has the capacity to contract ) in other words : Understanding that the natural person has the ability to satisfy the agreement, now how can a natural person satisfy an agreement? Let me explain.
The Truth In Lending Act will help us understand how I the consumer, natural person, original creditor, executer, administrator, card holder have the capacity to contract.
Let 's start with TILA where everything is created and originated by a natural person I give life to these dead corporations also known as a corpse dead body The term credit means the right granted by a creditor to a debtor to defer payment of debt or to incur debt and defer its payment.
The term " the right granted '' means a legally enforceable demand that another will give.
The consumer enforces his jurisdiction on a corporation its not the other way around. I don't have a privilege to credit I have a right. I create it and that's how i can enforce and that's why congress never defines a credit score or a debt to income ratio to access credit they don't define an
APPROVAL either due to the fact that we create it how can we get approved for something that is created by us? ITS MINE I WAS BORN WITH IT.
The term Card Holder means any person ( natural person ) to whom a credit card is issued or any person ( corporation ) who has agreed with the card issuer ( social security admIn ) to pay obligations arising from the issuance of a credit card ( ssn ) to another person. We all know that when a natural person is born they
are issued a social security number by the social security administration which is my credit card. This is one of the reasons I legally have the capacity to contract.
Another reason would be my open end credit plan and open end consumer credit plan meaning a plan under which the creditor ( natural person ) reasonably contemplates repeated transactions ( consumer credit transactions ), which prescribes the terms of such transactions, and which provides for a finance charge which may be com
puted from time to time on the outstanding unpaid balance.
The term consumer credit transaction, characterizes the transaction as one in which the party to whom credit is offered or extended is a natural person, and the money, property, or services which are the subject of the transaction are primarily for personal, family, or household purposes.
So seeing that I was born to Originate Credit from my credit plan which is open ended meaning there isn't any limi
ts and there isn't any federal laws that state i need to be prequalified or qualified or approved for an extension of credit and there isn't any laws that state a bad credit score or debt to income ratio takes affect in any credit decision. We can clearly see how Quicken Loans has discriminated against me by my ability to contract. This is just proof that i have tried to settle this matter out of court, this will show the judge how i have attempted to resolve this matter but Quicken Loans did not reply with a solution.
|
| 11/03/2016 |
Yes |
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- Application, originator, mortgage broker
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|
Web |
Servicemember |
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XX/XX/XXXX my wife and I made an offer on a small farm near XXXX MI. The home sold in XXXX parcels, the land and the house. I contacted Quicken Loans for a mortgage. The home sold for {$290000.00} and the land for {$140000.00}. We told QL we wanted to pay cash for the land and put approximately {$190000.00} on the house. We anticipated a closing date of approximately XXXX XXXX.
We did not know the exact amount we had because we kept all of our money in a bond fund which paid a dividend in XXXX. QL told me that was n't a problem but they would use {$110000.00} as a planning number for the mortgage and adjust it before closing. I told QL that we had approximately {$30000.00} we could put into the house after the XXXX which was in another account. I wanted to restructure the loan payments then to lower my monthly payment. QL said that was fine, it was called 'recasting a loan '. Interest rate on the loan did not change ; as long as we had more than {$10000.00} to put to principle they would recast ( precompute the Principal and Interest portion of the monthly payment ) for a fee of {$100.00}. This was easily accomplished. QL then approved our mortgage. They then established a VA loan for the mortgage.
QL established the closing date as XXXX XXXX. In XXXX I asked them when they needed to know exactly how much money I was going to have available. I was met with confusion but they would get back with me. On XXXX XXXX QL told me that they had approved the loan, closing XXXX XXXX but there was no recast provision and the loan was for {$110000.00}.
I told them that was wrong, they had promised I could recast and I had {$200000.00} to put to the loan. I asked to speak to the loan officer 's boss. Eventually, a QL executive, XXXX XXXX XXXX XXXX XXXX Executive Office/ Senior Resolution Advocate, Quicken Loans Client Relations, Ph : XXXX Ext. XXXX, XXXXXXXXXXXX ) called me back, told me she would review the tapes of my conversations with QL and see if I had been misled.
On Monday XXXX XXXX she called and told me that " yes, the tape shows we characterized your loan incorrectly. '' She said she would work to fix the down payment number but did not know exactly how they would fix the recast issue as VA loans did not have recast procedures. Something she acknowledged I had been misled on. She said she would make it right. I told her I had given my word on the closing, the sellers needed to close in the afternoon and we could not slip the date. She said she would research and get with her loan officers and find a solution. We went ahead with the closing on XXXX XXXX XXXX Monday XXXX XXXX she called and said there was no economic reason for QL to make a correction to the loan because at {$94000.00} it was too small and there was no money in it for QL. She would n't do anything until she saw the rates in XXXX. I asked her what rates had to do with anything. She said she would see. I asked what rates needed to be for QL to fix their error. She said she would see in XXXX.
I need to recast that loan as it 's a {$210.00} difference in payment per month. I may want to recast it a second time several months later. Had I known I could not recast the loan I would have not used a 15 year mortgage ( choosing 30 years instead ) and, at least seriously considered accepting the higher tax I would have paid to withdraw from our XXXX account. I would have not used a VA mortgage either. Also, had they sent the mortgage loan paperwork to me in a timely manner I would have had time to review and correct the deal, but they did n't. They posted it to my 'online ' site the day before, I did n't see any actual paperwork until the closing event. I had already confirmed the closing with the seller, pledging to close on the morning of the XXXX so they could close on their home that afternoon. All of the above is recorded at QL.
|
| 04/22/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
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|
Web |
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|
Please refer to my email below : I am writing to express my frustration and to let you know that I intend to file a complaint with the XXXX and other regulatory agencies about the neglect and misrepresentation I received from your institution.
I have have been a mortgage payer for almost 20 years and NEVER have been late nor have any problems paying my mortgages even in the downturn when I could have walked away from my investments like many people in the same situation in XXXX.
I like everyone else would like the opportunity to save money and I thought that by refinancing my home that I could consolidate my debts and apply the savings towards principal reduction of my mortgage.
Needless to say, I was SHOCKED that I was declined even with an XXXX credit score and no mortgage late what so ever.
I went to your institution as you claim to be an industry leader, great service, and that you have excellent rates. I spoke to your loan officer and though he was thorough in the beginning, he left me hanging after he originated the loan and left me with the processor as my go-to person.
In the interview, I asked for a 15 year and a 30 year quote and to see what the payments would be. I opted for the 15 year as I feel comfortable with the payment terms and the worse case scenario we can do a 30 year term.
At that time he said my back end DTI as like XXXX % even with a a 15 year term. He was confident that he can get this approved so I gave him an authorization to continue. I had reservations about the cost of the appraisal even thought the LTV is only XXXX % because I am very cautious and he told me that he did n't think it will be an issue. I was explicit in my instructions that I will not pay for the appraisal until the loan is approved but he somehow he still ordered the appraisal.
I have tried to reach out to him multiple times to see what the status of my loan. Every time I tried to call him, it will just go directly to his voice mail. I left numerous messages to call me but he never bothered and referred me to the processor.
It was nearly 30 days before I heard from the processor stating that my DTI ( backend ) was too high. I reached out to the loan officer and gave him ammunition stating that the front end was very low and the reason the back end was too high is because I have XXXX other investment properties that I am not XXXX % owner. This was fully disclosed in my loan application. XXXX investment property was a XXXX % ownership and the other was a XXXX % ownership. I tried to explain that both investment properties were acquired in XXXX and XXXX and that both have positive cash flow and that they are in good stating and NEVER been late even both of them were slightly under water then.
Why would the bank decline me for this? the subject property has nothing to with these investment properties. If anything, they will just make things better because I will be able to pay down my debts. if your institution will hit me for XXXX % liabilities for these investments, why could n't they give me XXXX % income to compensate for the liabilities. I think this is very unfair practice and is very discriminatory to single person household who 's a co-owner of investment properties.
Had the loan officer been more responsive, we could have saved this deal. The fact that he totally ignored me and did n't want to work with me was the straw the broke the camel 's back. Because of the time delay, I lost the rate lock and now I either had to pay the extension costs or re-apply again. I decided that I will not do either. Your company dropped the ball and now I am paying for it.
I will not be endorsing nor recommending your institution to any of my friends. I had such a horrible experience that I decided to file a complaint with the agencies which regulate your industry.
Sincerely, XXXX XXXX
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| 02/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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This all stems from me going through a wrongful termination lawsuit of my employer by my local XXXX XXXX. That they are heading and looking for total reinstatement. But that was in the beginning of XXXX. And I didn't call my mortgage company ( Quicken loans ) until I depleted all my income saving stocks and bonds on paying the bills. As I told them. I also before talking to them looked into the help I could possibly get due to my unique situation. And I was looking at the criteria of a forebearance. As I investigated it more it show the XXXX XXXX ( the holder of my loan ) encourages infact asks for the service to seek out the forbearance for the owner to help keep them in the house and help them get back on their feet. When I contacted them in XXXX I wasn't behind on payment but I was about to be. When I talk to them I asked specifically for the forbearance so that I could keep up with my bills. Mind you at this time I was barely keeping up with my day to day payments. As the month dragged on I asked if the forbearance modification was good. By the time they got the modification done it was the end of XXXX and they said that I have to pay XXXX dollar to get current for the forbearance to be a go. So I sent them a money order that my family helped me with. And then they said the got a short term forbearance agreement for me and a XXXX dollar a month payment that I said that I couldn't even make that payment. But that was what they could do. And I am a hard working guy that has been trying to find work. But last year the flooding effected my profession up here because I XXXX XXXX and the army core of engineers shut the locks down to mitigate the flooding down south. I got temporary work in XXXX then got released because of the lack of work. And during the fall in Minnesota a lot of people get played off. I'm constantly on indeed mn work sites and XXXX 's list and many more sites to find a job but very few are hiring. I am also on the XXXX XXXX out of work list. But as the forbearance went on I made the first payment but couldn't come close to paying the second or third payments. I told them that XXXX dollars might as well be a XXXX. I continued to ask for the no payment forbearance. Then in XXXX I get a letter saying that I didn't make it through the forbearance trial so I owe everything up the that date. Like XXXX . And from XXXX when I first ask them for the forbearance till know I went from a mid 700 credit score and now I'm at a low 400 credit score. I can't get a loan from anywhere because of it. And I can't even pull the equity I have in it out. I don't want to lose my home. My lawsuit is over this month as my services knows. But if we would have done the forbearance from the start I wouldn't be so far in the whole. I hate to say it because I know they don't want to take my house but their is a housing shortage here in my area and they are bought up immediately when they are put on the market. I almost sure they know this. But now I'm so far away from a fighting chance to keep it I don't know my neck step. I don't want to do bankruptcy I want to stay in my home. I love my home. I've applied for government assistance and they won't help because my credit score is so bad. I'm at loss from all this and what I put into my home is for nothing because they wouldn't approve me for a long term forbearance. It ridiculous. Even president Obama past a executive order for the governmental mortgages companies to seek out the long term forbearance to help the owner stay on there feet and in there home. Which then XXXX XXXX and XXXX XXXX puts in their foreclosure possesses guidelines to seek out as a services. In closing this XXXX, I want and love my home and want to stay here. Thanks for reading this and I hope something can happen.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX XXXX, MN XXXX
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| 08/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Closing on a mortgage
- Changes in loan terms during or after closing
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Web |
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The following describes what I believe to be underhanded, manipulative and deceptive lending tactics used by Rocket Mortgage, aided by an unfair appraisal by XXXX XXXX of XXXX, NC : I listed my home on XX/XX/2023 for a fair market price of {$350000.00}. On XX/XX/2023, I received an offer for XXXX XXXXXXXX above my asking price with a rapid closing date of XX/XX/2023, which I accepted. On XX/XX/2023, I was informed by my realtor that lending had fallen through for the buyers but they were attempting to secure a new mortgage company. On XX/XX/2023, I was informed by my realtor that a new mortgage lender was secured ( Rocket Mortgage ). At that time, an appraisal was also scheduled. I was home during the appraisal, and the appraiser ( XXXX XXXX with XXXX XXXXXXXX XXXX XXXXXXXX, NC ) stated to me that he knew my neighborhood well and often conducted appraisals there. His appraisal came in lower than the buyer 's offer at {$350000.00}, but close to my list price, so a lowered the price of my home to that amount so the buyers could qualify for their loan. The closing process then went forward as planned.
On the eveing of XX/XX/2023 ( as I'm sitting in my empty home after selling all my furniture and preparing to move halfway across the country where I had sent my child ahead of me to start school ) I received a text from my realtor with a screenshot from the XXXX XXXX ( Title : XXXXXXXX XXXX XXXX XXXX with Rocket Mortgage ) who stated : " After review they found that they omitted newer home sales in the area that unfortunately decreased the value of the home. The new updated appraisal value came in at {$330000.00}. '' After repeated demands to Rocket Mortgage by my realtor to disclose who requested the reevaluation and why, she finally spoke to an executive who told her they had made a mistake and we should've never received the first appraisal because it was not yet approved by underwriting. He told her if she wanted to dispute then she should provide more comps. She stated that couldn't do that because all comps for the area were already provided on the first appraisal. He confirmed that he already knew that, and that was the point.
I believe Rocket Mortgage unfairly pushed the appraiser to reevaluate the value of my home and use comparisons of a lower value and not in best comparison to my home, or further away. An example is a home that was sold to XXXX below market value that was not one of the three comps the appraiser chose to use in his original appraisal. This suspicion was confirmed when I found evidence online of this happening with other home sales they were involved in. I believe this is an underhanded tactic that Rocket Mortgage uses to drive down home values for their borrowers in order to qualify them after the buyer has been denied by reputable mortgage companies. I also believe that Rocket Mortgage purposefully withheld notifying me of this so-called " second appraisal '' with only a little over a week left until closing, knowing that I could likely be managed down to their terms, after likely already having felt safe enough to move forward with critical financial and life decisions. This also put me as the seller at a huge disadvantage and hardship - having already had my house on the market for a month, and having to restart the process with potentially double living expenses. I believe they were fully aware of these factors and used them to their advantage against me as the seller to force their terms.
I would advise anyone selling their home to know the mortgage lender of any potential buyer before accepting an offer. If they are working with Rocket Mortgage, I would strongly advise steering clear and holding out for a buyer using a reputable mortgage company that operates under fair terms. In my experience, Rocket Mortgage uses deceptive lending practices.
|
| 10/02/2015 |
Yes |
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- Loan servicing, payments, escrow account
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|
Web |
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XXXX XXXX ( Borrower ) XXXX XXXX XXXX XXXX, XXXX XXXXXXXXQuicken Loans ( Lender ) XXXX XXXX XXXX, XXXX XXXX Whom It May Concern : My name is XXXX XXXX and I am writing this letter to file a complaint against Quicken & Loans. They are currently my mortgage lender for my property XXXX XXXX XXXX XXXX, XXXX XXXX. My loan number XXXX, my HUD file number is XXXX and mortgage insurance case number is XXXX. Quicken & Loans is apparently not allowing me to close my escrow account. This is a direct violation of your guidelines. First let me give you some background information on the loan. In XXXX XXXX, XXXX I closed on my house, my mortgage payment was {$2600.00}. I requested an escrow analyst in XXXX XXXX, XXXX, which turns out I was paying too much on my mortgage. So on XXXX XXXX, XXXX they reduce my mortgage payment to {$2300.00}. Then in XXXX XXXX, XXXX I qualified for a refinancing, which I accepted because my APR was at 4.01 %, and it was going down to 3.75 %. On XXXX XXXX, XXXX my mortgage went down to {$2200.00}. So everything was great until my XXXX and XXXX XXXX taxes kicked in for XX/XX/XXXX. Apparently Quicken & Loans has outsourced their tax department to another company. Which I was not aware, because they stated in my refinance closing documents, that they where going to handle the taxes and insurance of my property. Which they were n't truthful about and if I knew they where not going to handle my taxes and insurance I would have closed the escrow account. Also Quicken & Loans was fully aware that I have a tax abatement with XXXX. This was the reason why I purchased the property in the first place. Some how Quicken & Loans and their third party ( Tax ) vendor, screwed up with my taxes and it turns out I owe Quicken & Loans {$3900.00} dollars. Since I could n't pay the {$3900.00} dollars up front, so I agreed to have it included in my mortgage. Now I went from paying a mortgage from {$2200.00}, to {$2700.00}. In XXXX XXXX, XXXX ; I paid {$3200.00} just for the escrow account, plus I made my regular monthly mortgage payment {$2200.00}. Then in XXXX XXXX, XXXX I made a another payment of {$3200.00}, the break down was for {$1500.00} for the escrow and {$530.00} was for the Principal of the loan and {$1.00}, XXXX was for the interest. Now between my payments of {$3200.00} plus {$1500.00} equals {$4800.00}, this more then enough to cover the {$3900.00} for the short fall of Quicken & Loans and their third party vendor XXXX up. So now in XXXX XXXX, XXXX my loan payments are up to XXXX ; Why? If I just paid off the short fall? Again according to XXXX & Loans they are not collecting enough on my taxes. So remember I just paid {$2700.00} for the month of XXXX and XXXX of XXXX. Then I send them another {$1400.00} for the escrow again so my payment from XX/XX/XXXX - XX/XX/XXXX, drops to {$2500.00}. Then in XX/XX/XXXX I get another notice indicating there is another shortage for {$1500.00}. So I paid my monthly mortgage that went up to {$2800.00} in XXXX XXXX ; and again I paid another {$1400.00} for the shortage again. Now my month mortgage for the month of XXXX XXXX is {$2600.00}. Now according to your guidelines I am not required to have an escrow account. I am request that Quicken & Loans honor my request by closing the escrow account. The reason for my request is, I can do a better job of paying my own taxes and insurance on my own. However, Quicken & Loans just told me over the phone that I can not close my escrow account unless I refinance with them. This crazy ; just because I have FHA loan and according to your guidelines there is nothing stating that I have to refinance in order for me to close my escrow account. I am requesting an investigation into my case and also requesting that Quicken & Loans close my escrow account.
Thank you for your help in this matterXXXX XXXX
|
| 09/30/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We applied for a home loan in XX/XX/2022 and found a house we signed a contract for. We had a mortgage broker and were using the mortgage lending. We provided all of our financial information and were conditional approved, just had the underwriting to finalize. We were on a daily sometimes multiple times a day email chain of 15 or more emails to the broker with back and forth and one item at a time.
I have student loans that are in the repayment process, and it was 2 weeks or more getting the paperwork from the loan company to be what the underwriter would agree to accept. It was constant back and forth this is perfect, no we need more because my loans had been sold from their original servicer several times as the loan numbers did not match what the credit report stated. Even after speaking on the phone to the servicer, it was still an ordeal trying to get the piece of paper that stated precisely what the underwriter wanted specifically.
When the loan was finally the way the underwriter wanted it, it was an additional 3 weeks to get my income in order. I had a job lined up making the same amount of money I currently make, but the underwriter would not accept the income or job since I am a XXXX XXXX. He wanted me to have a permanent position. I went out and got a permanent position and kept the XXXX XXXX as a XXXX position so I could make extra money for my family in the winter. The loan officer decided not to give the underwriter the new income information because he felt it was none of the underwriter 's business. I asked him numerous times to please forward it all to him so we could dodge any bullets and we could make sure all our ducks were in a row. At this point we had 3 weeks until we were to vacate our current dwelling, and i wanted to ensure if we put in a 20 day vacate, we had somewhere to go. The loan officer assured us we would be closing on the date we anticipated, so we put in our intent to vacate.
For the next 3 weeks, the underwriter had problems with the letter from my employer. He didn't like the fact it was signed on XXXX ; he wanted my employer to hand sign and email to me to hand sign and she signed, resigned, and signed in every way he asked for. At the end of the 3 weeks, he then tries to call her to ensure I have this job lined up, and by that time with 3 weeks of having paperwork sent, resent and sent again, I no longer have this job.
I asked for them to please use the other job I had provided them with, and they blatantly refuse. I was hired for a XXXX XXXX XXXX, and they stated I may not work nights and I may not work as a XXXX XXXX, although that is entirely the only shift, I have worked in 14 years and there is no other option but to work the XXXX XXXX with that job. The loan officer and his manager kept bullying me to release my employers phone number and name to them so they could call and speak to her. I am a professional, and when my employer states they can not release information over the phone, i am not going to think i am special and the rules do not apply to me. There are forms the mortgage company and the loan officer could have sent to my employer to verify my income, any shift differentials I may be getting and have it all in writing from my employer that I will only be working these shifts and always be working in the float pool at a premium. My loan officer stated since i refused to give him the name and phone number of my manager, he was withdrawing my loan application. We lost the appraisal amount on this home. It was supposed to be {$1200.00} but the loan officer came back last minute, and it was {$1700.00}. We lost the inspection cost of this home which was XXXX and we lost the down payment. we put 2 months of staying up researching and making sure everything was in order to have it ripped from us after a 60-day fight.
|
| 05/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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On Loan # XXXX - XXXX XXXX XXXX This is to inform you of what appears to be and unfair and deceptive practice executed by Quicken Loans , Inc., located at XXXX XXXX XXXX, XXXX, MI XXXX. In short, my mortgage application was approved base on all information I submitted to Quicken Loans, Inc. via my loan office at XXXX XXXX XXXX, XXXX.A closing date had been scheduled, I gave my landlord my notice to vacate my current residence, I reserved a moving company and took all necessary steps to prepare to physically move.While I know that mortgage companies reserve the right to decline a mortgage application based on any negative findings after the approval decision. As I have worked in the banking/ financial for over 30 years. However, over a week after my loan officer informed me that my mortgageloan application wasapproved, I was informed that Quicken is not going tofollow through with the approval because of an IN REM judgement for foreclosure that they were already aware of prior to the approval. Please see the attached document from my bankruptcy attorney that includes the explanation and In REM foreclosure agreement regarding my previous Marital property, which was surrendered via ChapterXXXX Bankruptcy inXX/XX/XXXX. Please also see the attached Letter of Explanation which includes a chronological explanation of what transpired with the property per the bankruptcy, etc.My concern with what transpired with Quicken Loans , Inc. is that they approved a loan based on my credit worthiness and information submitted to them, delivered terms and stipulations that included nothing about the IN REM judgement for foreclosure on my previous Maritalproperty. I am more than qualified for and capable ofmaintaining good standing for the mortgage loan I appliedfor and, was approved for. Iam an XXXX XXXX woman who has raised XXXX college children to become successful adults. Im an XXXX, XXXX XXXX at a XXXX XXXX, my salary is {$80000.00} annually, I have little to no unsecured debt, a FICO and Credit Score over 700, there is no judgment or foreclosure againstme on my credit file or documented in the court records against me.I worked hard and successfully rebuilt my financial life all on my own very well, after my bankruptcy and divorce.Because my mortgage loan approval was rescinded, I will be homeless as of XX/XX/XXXX, just 8 days from today. I needsomeone to please take action to keep this from happening anyone else, with mysame or similar credentials, women and/or minority who have gone through a tragic divorce after 20 years of marriage, have an IN REM judgement in their past that clear indicate they are not liable for any previous mortgage debt personally, have the financial means and, just want to move forward in their life to proudly and independently own a home as a single responsible mature consumer.I am asking that someone that has the authority within the Quicken Loans, Inc. organization to review and reconsider the credit approval initially communicated to me. Im devastated that someone think that it is right to rescind a loan approval after communicating the approval to a consumer and, there have been no negative discoveriesafter the approval.
Well, I have had to go to another lender that is going to another lender in order to get a mortgage loan and have contact Quicken Loans office several time today via phone and email to coordinate transferring my appraisal to the other lender and, have not received a response. The other lender has called quicken as well. It is critical that I get this done ASAP before I lose more money and the opportunity to purchasethe property that I have placed an offer on and have alreadypaid for an appraisal and home inspection. This has cause an enormous amount of additional stress and discomfort during this time of the Covid-19 Pandemic.
|
| 06/17/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
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|
Web |
Older American, Servicemember |
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On XX/XX/XXXX, at approximately XXXX XXXX, I received an unsolicited call from a man by the name of XXXX, who identified himself as a loan tracker with my mortgage lender, Quicken Loans. He said that he had a couple of updates regarding my mortgage and then forwarded me to a Georgia specialist so that they could provide me with a little more information. He connected me with a man by the name of XXXX XXXX, who said he was a Senior Mortgage Banker with Quicken Loans and that I was in good hands.
I told him I was interested in any updates concerning my mortgage and was hoping it was news of a lower interest rate to lower my payments. He told me that " of course we would have to verify your current information '' and I verified to him all of the information from my file including the last 4 digits of mine and my wifes social security numbers and how long we had been married. I told him that my credit was normally above 700 and that I had just gotten out of the hospital after an accident and was in a XXXX, but that we had talked about looking for ranch style homes in our area, or even considering building a new home in XXXX XXXX, Florida, as I had heard that there were some low interest loans to encourage rebuilding that area.
I also explained to him that I had been in an accident at work last year and that right now, I did not have any income other than {$500.00} per week from Workers Comp but thought that Workers Compensation would probably award me a settlement or a weekly salary around XXXX or XXXX of this year. I explained to him that neither me or my wife had any income other than social security at the time. He said that he would put a note on my file to call me back in XXXX and we ended the call.
Less than 30 minutes after our conversation, I was notified by XXXX XXXX that I had hard hits on all 3 of the reporting bureaus. At no time did Mr. XXXX ask for my permission to access my credit by inquiry. I record all of my calls and have listened to the recording of our conversation twice. Upon further investigation, it appears that they used a company by the name of XXXX XXXX to pull my credit.
I take my credit rating very seriously and recently with a decrease in income, we have had difficulty keeping it about 700. A hard hit reduces my FICO and I had no intention of applying for another mortgage with them at this time.
I called all 3 credit bureaus and explained it to them and they said to send each a letter disputing the action, and then to ask Quicken Loans to send a letter explaining the mistake. I have done this, but today, Quicken Loans refused to send letters to remove the inquiry. This is a fraudulent action and regretful decision as they have now lost a good customer who has been a customer for a long time and have never been late on a payment.
If you like, I can forward the recording to you as I did to Quicken Loans so that you can hear both sides of the conversation. I have attempted to attach the recording to this form.
I was amazed that a company like Quicken Loans would make unsolicited calls to their customers to trick them into checking their credit reports by acting like they are reading from your file ; but, even more amazed that they won't admit to such an unethical practice and help their own customers by sending a simple letter to the credit union to have the inquiry removed. As a senior citizen, I feel like this may be a common practice on the elderly.
Any credit inquiries of my credit report on XX/XX/XXXX were obtained fraudulently and without express permission. Hard hits on my credit report from this action will stay on my credit report until XXXX or longer and affects how other creditors rate my financial responsibility.
I offended by this unscrupulous practice and ask that the inquires on XX/XX/XXXX, be removed.
|
| 12/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
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|
On the Morning of XX/XX/2021 I received a call from a XXXX XXXX who claimed to be with Rocket Mortgage and wanted to discuss my account. He advised me the market had changed and he just wanted to compare some numbers side by side to see if it was anything he could do to possibly get me a lower interest rate or help me to pay my loan of quicker. He already seemed to have all of my financial and personal data as he was talking to me and just asked me to verify the last XXXX of my social security number and asked if our ( my wife and myself ) income still the same.
As the conversation went on I started to get the feeling he was going further than just trying to compare numbers for me and felt he was trying to gain access to my credit profile. I asked XXXX XXXX was he trying to pull a hard credit inquiry on me and he said " no '' then he placed me on hold. While I was on hold I received an alert on my cell phone through a credit monitoring service that a place called XXXX XXXX and just pulled a hard credit inquiry on me.
When XXXX XXXX returned on the line I asked why he had pulled a hard credit inquiry on me and that I had never authorized him to access my credit. He then began to become argumentative with me saying I had given him permission even though I had not.
I later found out, not only did XXXX XXXX access my credit report, he also accessed my wife 's credit report when she wasn't even present or part of the conversation.
I called Rocket Mortgage to file a complaint the XXXX XXXX was being deceptive and dishonest and had accessed my credit report without permission. I was referred to a Senior Account Manager by the name of XXXX XXXX XXXX? ) who advised me he would look into it.
The next day my wife had an email sent to her from XXXX XXXX bypassing me and trying to bait her into contacting him. She sent an email back advising he she was not interested in a mortgage and that we had just literally refinanced our home and asked him who authorized him to pull her credit report. He simply replied and told her she could call their XXXX number.
On Monday XX/XX/2021 we both get an email from Rocket Mortgage advising that our payoff statement was ready. That's when we discovered XXXX XXXX had opened an application for a 10 year refinance in the amount of approximately {$150000.00} in our name and without our consent.
I again called Rocket Mortgage on XX/XX/2021 and was told the XXXX would be giving me a call back. XXXX did return my call a few minutes later and I advised him this issue had escalated and now an application for credit had been opened in our name. I was told the he would freeze or stop the account so no further activity would take place. He also assured me he was still working on my case and would be getting back to me.
On XX/XX/2021 XXXX calls back advising me that he had completed his investigation and that the credit application had been closed out and was no longer there, but he would not be removing the hard inquiry from our credit reports. I asked why that was and he stated he had audio from the call and there was mention of a " hard '' credit inquiry made. I told him I was the one who mentioned that and that it was not to run one when I realized that's what XXXX XXXX was attempting to do. I told him if there where recordings of the phone calls that I wanted to be furnished with that recording because if they have anything different those recordings had been tampered with and made to cover up their fraudulent activity. I was again refused to have access to what he claimed he had.
I am seeking to have the hard credit inquiry removed from my and my wife 's credit report since it was obtained under false pretenses and I would like to make a complaint against the company for fraudulent, deceptive, and predatory practices.
|
| 12/18/2018 |
Yes |
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- Trouble during payment process
|
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Web |
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Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX, XXXX XXXX Primary Phone : ( XXXX ) XXXX Email Address : XXXX Quicken Loans Sales Method : Phone Call Complaint Category : Financial Payment Method : Check Amount Paid : XXXX Date : XX/XX/XXXX XXXX XXXX Description : I have a Mortgage with Quicken Loans. It has been in good standing since succession using auto pay from my checking account. I was just informed by XXXX XXXX, on XX/XX/XXXX, that Quicken changed there accounting practice. n XX/XX/XXXX, not allowing for a discrepancy in payment of any amount. Calling it corporate advances. I was billed in XX/XX/XXXX less than a {$2.00} difference. They held back the mortgage payment until June, with late fees of {$44.00}. Then paid the balance in XX/XX/XXXX using XX/XX/XXXX and XX/XX/XXXX payments. This has continued until XX/XX/XXXX. Each month payment sent by auto pay was held for 1 month, charged late fees and then caught up the following month for a discrepancy of less than {$2.00}. By charging late fees each month, holding my on time payment for 30 days, Quicken Loans has charged me an additional {$150.00} plus. Also reported me to the credit bureau as late on a mortgage payment. I was unaware of the changed amount due to serious health problems. In XX/XX/XXXX I left my home in XXXX XXXX, to have follow up care in XXXX. After 4 hospital stays this year, I finally was able to get to my mother 's to pick up bills. At that time in XX/XX/XXXX, I sent Quicken a check for {$75.00} to catch up any discrepancy. I was not aware that they had changed their accounting practice. According to XXXX XXXX, at Quicken, they received every mortgage payment on time, however with accumulating late fees, and monthly discrepancies in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. Quicken held back every payment in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. XX/XX/XXXX., XX/XX/XXXX. And now XX/XX/XXXX. They are asking for an additional {$77.00} to catch up the account. All of which are late fees which their accounting practice allowed. In short, while having failing health, with never missing a monthly payment, Quicken loans held back each month 's payment of {$500.00} and {$520.00} the last six months and then charged me late fees dispite catching up in the changed billing amount in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX with an additional {$75.00}. A discrepancy of less than {$2.00} each month. I explore you to please review these accounting practices which are unethical, and maliciously creative.
Sincerley, XXXX XXXX XXXX XX/XX/XXXX {$500.00} PAID {$500.00} XX/XX/XXXX {$510.00} billed PAID {$500.00} XX/XX/XXXX {$510.00} billed PAID {$500.00} XX/XX/XXXX {$510.00} PAID {$520.00} XX/XX/XXXX {$500.00} PAID {$500.00} XX/XX/XXXX {$500.00} PAID {$500.00} XX/XX/XXXX {$510.00} PAID {$500.00} XX/XX/XXXX {$510.00} PAID {$500.00} XX/XX/XXXX {$510.00} PAID {$500.00} XX/XX/XXXX PAID {$500.00} XX/XX/XXXX {$520.00} PAID {$500.00} TOTAL PAID XX/XX/XXXX XX/XX/XXXX {$5000.00} XX/XX/XXXX PAID {$500.00} XX/XX/XXXX {$520.00} PAID {$500.00} XX/XX/XXXX {$520.00} PAID {$500.00} XX/XX/XXXX {$530.00} PAID {$500.00} XX/XX/XXXX XX/XX/XXXX {$14.00} PAID {$20.00} XX/XX/XXXXXX/XX/XXXX XXXX PAID {$500.00} XX/XX/XXXX XX/XX/XXXX {$500.00} PAID {$500.00} XX/XX/XXXX XX/XX/XXXX {$500.00} PAID {$500.00} XX/XX/XXXX XX/XX/XXXX {$500.00} PAID {$500.00} JXX/XX/XXXX XX/XX/XXXX {$500.00} PAID {$500.00}XX/XX/XXXX PAID {$75.00} XX/XX/XXXX XX/XX/XXXX {$510.00} PAID {$520.00} XX/XX/XXXX XX/XX/XXXX PAID {$520.00} XX/XX/XXXX XX/XX/XXXX PAID {$520.00} XX/XX/XXXX TOTAL PAID {$5600.00} XX/XX/XXXX Business Name : Quicken Loans Address : XXXX XXXX XXXX XXXX, XXXX Phone : ( XXXX ) XXXX Contact Name : XXXX XXXX Complaint Resolution Action Taken : Sent email to business Other - Phone calls, repeated
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| 04/09/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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From approximately XXXX to XXXX Quicken loans allegedly tried to get our family a home loan. We're low income, so I didn't anticipate anything but an income discrimination denial at first.
Instead, we were met with cunning brokers who convinced us that a total of 9 credit inquiries would be wise via misrepresentation saying I was prequalified.
Great! A home for our family! We begin to pack and leisurely home shop. Continually jumping through hoops for the broker and underwriter for months. Knowing we are close. Strung along, at one point told all we needed was to show down payment ( On a {$0.00} down loan? ) of {$1400.00} then {$2000.00} to get a preapproval letter.
Then we hear via broker from the underwriter they will not include our child support income.
As told to them I have and will retain majority custody. My daughters independent lawyer, solely for their best interests, whom judges side with the majority of the time, stated this.
My custody battle has been in court over 2 years. I've been the full time parent the whole time. After a year, because she was a deadbeat who refused to even provide diapers, I asked the state to help with support.
The state of Illinois has approved TANF cash benefits. Now qualified for a second year. It will not be cut after a period of time as typical because I am XXXX.
I signed papers with the state, provided to Quicken Loans, that shows I consent to the state paying me child support and that any future support from their mother goes to the state, not I as they will be paying to provide the stability she can not or will not.
Because the custody case, after more than 2 years, is still not fully resolved, even at 95 % completed, I am denied.
They completely refuse to consider state paid, stable child support income. This is clearly low income discrimination. From my understanding discrimination due to source of income being government paid is illegal.
They have plainly stated to me that had the mother been paying me checks herself for support they would consider that income. So not counting state paid support income is ever more clear discrimination.
When confronted on this discrimination Quicken Loans denies it. They stated my feelings of discrimination are feelings not facts. I'm convinced the facts show clear low income and government paid income discrimination.
I politely asked the company to please remove all related inquiries, 9 in total. They are discriminating against my low and government income illegally and there was never a good faith attempt at actually providing the product ( mortgage ).
Quicken Loans refused to remove the inquiries due to their discrimination. Agent XXXX XXXX told me, " I'll be frank with you. You sound entitled to a mortgage. '' Yes, I do because I am.
I worked my XXXX off to prepare for a mortgage and just because quicken wants to discriminate against where my income comes from they deny me? Quicken loans denied us a mortgage earned.
They are saying they aren't responsible, it's in the underwriting and I will have this problem no matter the broker.
Further, XXXX informed me that policy is to check and damage credit before verifying income qualifies. Can the consumers get some protection please? There was no reason to run 9 hard inquiries and string us along for months when Quicken well knew they would discriminate based on income and source illegally.
State paid support is more stable than paid by the parent and it should absolutely be considered. Even more approved for another year in advance.
Custody cases can drag out forever. Underwriting needs sympathy for that. Full time parents receiving state paid child support deserve their children 's income considered.
Thanks for any understanding and empathy in advance.
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| 01/12/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for my first mortgage through rocket mortgage in XXXX. I had to wait a few months for my credit score to reach a XXXX. In XXXX I was finally able to start the process of buying my first house, it was literally going to be a dream come true.
Rocket mortgage asked for {$500.00} down in XXXX of XXXX and told me the would place it towards my mortgage once the loan went through. Everything was going fine, other than they wanted a document from my retirement company that doesn't exist. I sent in everything they asked for, constantly, I sent them monthly statements that my retirement system calls a " mortgage verification letter '' they refused to take it but told me they would extend the loan. XXXX, the person whom i was working with went on vacation, and they closed my mortgage. I called them and told them I just had an apraiser at my house, I also had {$1400.00} worth of work i did to the house down and asked them how they could do that to me, she left me a voice-mail stating they closed they denied the loan. My closing date went from XX/XX/XXXX to possibly never.
After fighting with rocket mortgage for about 2 weeks they finally opened another loan up for me. I got all of the documentation I needed, repaired everything the appraiser said needed repaired on the house and shed, spent many hours getting documents around and trying to work with the title company, not knowing anything could go wrong, I was told that my closing date would be changed to XX/XX/XXXX, then they switched it to XX/XX/XXXX, then switched it again to XX/XX/XXXX, then switched it again to XX/XX/XXXX because the title company was having covid issues.
On Thursday, XXXX XXXX, I recieved a call from rocket mortgage telling me I needed to contact the title company because they found a " judgement '' on me. The title company finally called me back on XXXX XXXX. XXXX, the woman who was working on my title search stated that she found what she thought was a judgement, I told her it was being appealed and there should be no issue with it because I have all of the paperwork proving that it isn't my debt. She told me I could just sign a paper and everything should go through fine. I called rocket mortgage and XXXX told me that thats what she understood as well and that we should be able to do closing on the XXXX.
I then recieved a phone call on XX/XX/XXXX from XXXX. He told me that they would not be able to close the loan because of an appeal I was in, that he had no way to prove that the money was not new debt, even though I told him where and what it was on my credit report and it even states the card was stolen in XXXX. He then asked for my employment verification ... again. I sent him in my paystubs and explained to him we are on a temporary furlough, but because of the way unemoyment is and the shared work program that we are doing, I collect more money now then what I was before ... and it will only be this way until the XXXX of XXXX. He told me it doesn't matter, theres nothing he can do to work with me ....
I then contacted rocket mortgage because I want my {$500.00} deposited back, I want the {$90.00} I paid on my homeowners insurance back, and I want the $ XXXXguarentee they have if they can't close a loan. They lied to me. They made me believe I could own a home. I spent thousands on fixing the home up only to be told they can't help me, even after I told them if they can't get the loan to go through that I did not want to restart the loan again. I was told it was a mishap and that it will go through. They should have to follow through in their policies. It is their fault the loan did not go through, the title company even said it was rocket mortgages fault that the loan didn't close, so I didn't have to pay the title fee.
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| 11/16/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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On or about XXXX XXXX, 2015 I called XXXX XXXX at Quicken Loans in order to do a HARP refinance. I was assisting my husband in the process and he confirmed with all concerned that it was ok for me to speak on his behalf. XXXX told me he was licensed in the state of Hawaii and he would assist in the process. I was told he could do a HARP loan at a rate of 3.375 % for a 15 year mortgage term, no closing costs and no appraisal. He explained that we did not need to have an appraisal and that if anything all they would need to do is drive by and make sure the house was standing. He also said he could probably close the loan in 21 days. I submitted everything when asked documentation wise and even more than what was asked as I had my proof of income included, plus documentation that the house I own is rented and a signed rental agreement as proof. The first issue was we did need an appraisal, XXXX XXXX from XXXX came to our house and did a full appraisal, lasting at least an hour. We were charged XXXX for an appraisal we were told we did not need. Not only that after being told the appraisal was not available to us for almost a month, it turned out they cancelled this appraisal and we ended up having someone else come to do another. Luckily, my brother is a XXXX in XXXX XXXX, Ca. and he was able to decifer the XXXX Good Faith Estimates we received, all with different figures and even showing rate buy down fees, that we were not informed of. We were 43 days into the process and we were told that our docs could not be issued as they did not have a good enough picture of our bathroom. After hearing this I was able to make a call to our second appraiser and ask him to get a better set of pictures for our bathroom so we could be provided our loan docs, he took care of this that day. Quicken pulled credit on my husband 3 times, charging us twice XXXX total. My brother explained that they could have done a refresh and therefore my husbands credit would not have dropped so low, XXXX to XXXX the lowest recorded. On the XXXX day into the loan process we were told that my husband did not qualify for the loan and was short income by 6 %. I explained to XXXX in the beginning of the process that we go on vacation and I did not want them following us around while on vacation. We were told by XXXX XXXX that the only way to proceed at this time was to do a 20 year loan for 3.75 %, I asked for a couple of hours so my husband and I could discuss it and I also wanted to run this by my brother, who has been doing loans for 25 years. I phoned XXXX XXXX and told him we basically were baited and switched. He explained that the reason was because they received documentation back from the IRS and that is probably why. He told me the new loan amount would be based on a raye of 3.875 %, I said I just got off the phone with XXXX XXXX and he told me 3.75 % .XXXX told me he would call XXXX and ask why the rate offer was so different from XXXX hour before when he quoted me 3.75 %, XXXX said he would make a call to XXXX and find out why. I was told by XXXX that XXXX did not know we were told there would be no closing costs and he actually was going to charge us XXXX for closing. I had brought XXXX XXXX into the process as he was XXXX XXXX team leader. We were so far into the process at this time, I felt that we should move forward. So, 80+ days into the process and we were finally told we could sign XXXX/XXXX/2015. XXXX XXXX, 2015 was our final 3 days of our right to cancel and they told me they could not fund the loan because they did not have a hard copy of our marriage certificate. I offered to send it XXXX/XXXX/2015, I was told it was not needed and provided an email to all concerned showing this conversation with XXXX XXXX at the title co.
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| 04/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Servicemember |
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On XX/XX/2021 we signed a residential contract for the purchase of a condo in XXXX XXXX.
We began comparing mortgage rates between Rocket/Quicken Mortgage and XXXX XXXX
When XXXX came in at 2.99 % with XXXX points and XXXX came in at 3.125 % with XXXX points, we decided to go with Rocket and paid them {$500.00} to lock in our rate.
Our mortgage banker was XXXX XXXX.
On XX/XX/XXXX, I sent an email to XXXX XXXX, our loan processor, because I noticed that they were showing our rate as 3.125 % on the loan details section of our Rocket account.
From : G Sent : Wednesday, XX/XX/2021 XXXX XXXX To : XXXX, XXXX XXXX Subject : Re : Hi XXXX, I was just on the Rocket loan summary and noticed our interest rate now shows 3.125 % instead of the 2.99 % we initially locked in.
Please advise, Thank you, XXXX XXXX then emailed XXXX to inquire From : XXXX, XXXX XXXX Sent : Thursday, XX/XX/2021 XXXX AM To : XXXX, XXXX XXXX Cc : XXXX, XXXX XXXX XXXX : RE : XXXX, Thank you for reaching out. I have added the mortgage banker XXXX to this email chain as they are the best resource for discussion about rates and numbers.
@ XXXX, XXXX Please see XXXX 's question below about the interest rate.
XXXX XXXX XXXX XXXX XXXX Processing Team XXXX responded : From : XXXX XXXX XXXX Sent : Thursday, XX/XX/2021 XXXX XXXX To : XXXX, XXXX XXXX ; XXXX Subject : RE : [ External ] Re : Hello G, Apologies for the confusion. It should be fixed now.
Thank you!
On the Rocket Loan Detail page it was corrected back to a 2.99 % with XXXX points.
On XX/XX/XXXX we signed a locked interest rate disclosure with a 2.99 % interest rate with 0 % discount fee ( points ).
When we received the preliminary loan disclosure on XX/XX/2021 it showed an interest rate of 2.99 % with 1.223 % loan amount points, in the amount of {$2200.00}.
The next day, on XX/XX/XXXX I emailed XXXX and XXXX XXXX our closing XXXX ) to inquire about the 1.223 % loan points. I did not receive a response from either of them.
On XX/XX/XXXX, my wife sent a second email requesting that this be corrected before closing on XX/XX/XXXX.
XXXX responded on XX/XX/XXXX saying : Hello XXXX, Yes, that seems to be the case.
I am currently looking into the loan to see why the discount points were added in from our initial conversation.
However, it looks like the final funds to close figure still dropped.
Ill dig into this and see what I can find out.
Along with this email Hey XXXX, At this point I am unable to make any adjustments to the loan at all since the loan is in processing.
I will reach out to a few more team members to see what else can be done.
Then finally this email at XXXX XXXX on XX/XX/XXXX after I emailed him to see what he was able to find out.
Hey XXXX After speaking to my team, a refund would not be a possibility.
And at this point there is nothing that can be done regarding the points.
I am sorry to have to bring this bad news At the closing the following morning, seeing the paperwork had not been corrected, I emailed XXXX and asked for his XXXX to call me.
No one ever called.
While at closing we mentioned all this to our closing agent and she said that this was wrong and to reach out to you if Rocket did not rectify the situation.
I called Rocket and spoke with XXXX a XXXX XXXX who said she would look into this. She got back to me and said that it was our fault/responsibility for " not noticing '' that on XX/XX/XXXX the rate was not locked.
But we did notice, as referenced in the above communications dated XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. We were actively monitoring our Rocket account and emailed promptly when we noticed any discrepancies.
Thank you for your assistance in resolving this situation.
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| 02/26/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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On XXXX XXXX, XXXX I received the following emai : Hi XXXX, I have some very important news in regards to your mortgage. I 'd like to get you into a lower rate at no cost. Plus, I would like to get this done today before rates start going back up.
We just had a big rate drop today and we can get your new rate locked in right away.
Please call me as soon as you get this because it is time sensitive and it is very beneficial to you, very simple, and no, this is not a sales call. I just need a few minutes with you on the phone to get this set up.
Thank you and please call my direct line XXXX XXXX XXXX Mortgage Banker Quicken Loans I gladly responded to the email because my current mortgage is with Quicken Loans and I would like my payments to go down. After reaching XXXX XXXX, he said all they needed to do was pull my credit report to approve the refinance and get the lower rate. I agreed because they said they would be able to get me a lower rate and since I had just refinanced with them in XXXX I assumed I could trust him. He sent me a good faith estimate, but I noticed the address was incorrect. I called Quicken and talked to XXXX XXXX and she said she would update the address and send a correct good faith estimate. On XXXX XXXX, XXXX she sent me the following email : XXXX, I have no idea how or where XXXX had gotten that address into the system. My apologies for not double checking that as I had assumed that the address would be correct. After putting in the correct address, I 'm getting a huge pricing adjustment on this loan since it is now triggering a certain pricing through my capital markets team based on the last time that we did this mortgage. The costs do not make any sense to do anything. I am really sorry that your time was wasted looking into this as I was under the impression that the correct address was inputted for this file. I should have double checked that to make sure that I apologize for the inconvenience. I will make sure to get with XXXX and his leader so that this does n't happen again. The difference in costs is extremely large. So I would say that nothing makes sense at this point. Again, I am really sorry for the inconvenience. Let me know if you have any questions regarding this.
Quicken Loans XXXX XXXX | XXXX I then sent her the following email : What about the ding on my credit score? I would like Quicken to take back the inquiry on all three credit scores since XXXX was not offering a refinance that he could deliver on which is misrepresentation. Please let me know when Quicken can make this adjustment.
Regards, XXXX She then responded with the following email : Hi XXXX, I have talked to my director and there is not really a way that we can take back the credit pull unfortunately. I do apologize for not having a better answer for you. I will tell you that when a lender pulls a credit report, it can only affect the score no more than XXXX points with regards to the scores. In any case, I will send this over to my client relations team to see if there is any way that they can help out more. Again, so sorry for the confusion and the inconvenience.
Thanks Another representative reached out to me named XXXX XXXX and said he would look into the matter. After a few days he said they could not remove the credit inquiry because they had permissible purpose to pull the credit. I told them I gave them permission under false promises from their employee and now I have been financially harmed for their misrepresentation. I told them all I wanted was for them to withdraw the credit inquiries from all the credit bureaus but they have refused. Please help me to restore my credit that I have been working hard to improve by requiring Quicken Loans to remove the inquries.
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| 11/03/2016 |
Yes |
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- Credit decision / Underwriting
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Web |
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My wife and I just closed on a new home purchase. When it came time to choose financing for our new house, as a XXXX XXXX veteran, I knew that it would behoove us to utilize my VA loan benefit. We ultimately chose Quicken Loans to provide our financing, with the understanding that the terms of the loan would be a {$670000.00} loan amount, 3.25 % interest rate, .25 % origination fee, and a 1.25 % closing cost credit. That was the agreement and understanding from the very beginning with Quicken Loans.
Upon receipt of our first and second loan estimates ( LE ), we noticed each time the LE 's reflected a 1 % origination. When we questioned XXXX, he consistently dismissed the LE 's stating " do n't worry about what it says, the LE will be updated when the rate is locked ''. Per his explanation, we understood this to mean it would change to the agreed upon .25 % origination fee, and I confirmed this was my understanding via email. XXXX replied several times in agreement. The responses received from XXXX consistently confirmed that I would expect to see .25 % origination fee once the rate was locked, and to disregard the origination fee of 1 % reflecting on the current LE 's, as the final LE XXXX issued, once the rate was locked, would reflect the agreed upon .25 % origination fee.
XXXX advised us in the beginning that due to the long escrow, we would wait to get within 30 days of closing to lock the rate, otherwise we would have to pay an additional .25 % for an extended rate lock period. We wanted to utilize as much lender credit as possible towards our closing costs, so we were in agreement that we were happy to wait it out and not pay the additional fee. As the closing date approached the 30 day out mark, I contacted XXXX get our rate locked. Rather than lock the rate at that time, he offered us a 1.56 % lender credit, in lieu of the originally agreed 1.25 %, if we did a 15 day rate lock. XXXX and I were on board, as an additional .31 % in lender credit would only further offset our closing costs.
Finally, we were at the 15 day closing window, and ready to lock our rate. We expected, based on many prior emails and conversations with XXXX, that we would be getting a 3.25 % interest rate, with a .25 % origination fee, and a total lender credit of 1.56 %. When I reviewed our re-disclosed LE now that the rate was locked, the origination fee still reflected 1 %, and not the agreed upon .25 % origination fee. When I questioned XXXX why the origination fee was still reflecting 1 %, he first acknowledged that there was a mistake. After he " looked into '' why the final re-disclosed LE had a 1 % origination fee, he came back to us and said it was a " misunderstanding '', and that the origination was in fact 1 %. This is after 2 1/2 months of being assured the previous LE 's would be adjusted to .25 % origination fee once the interest.
The bottom line is, we were talked into holding out for a 15 day rate lock under the premise we would get a larger lender credit, and that only a .25 % origination fee was to be deducted from that credit. The remainder of the lender credit would have then covered the majority of our closing costs. Instead, this was a set up to talk us into a rate lock window so narrow that we had to proceed with XXXX, as we were left with no time to seek alternate financing, and at the same time increasing our interest rate. Because we believed what XXXX was telling us all along to be true, we now have a higher monthly payment because this was the only option for us to get the larger lender credit in order to cover to cover the fees that we were always lead to believe would be covered. More unsettling, our credit qualified us for the lowest tier interest rates.
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| 03/27/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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In XXXX I purchased a mortgage from company A, which finance the first and second mortgage. Company A recorded both sales in county of deed office. ( Today I will be talking about the 2nd mortgage ). Company A sold the 2nd mortgage to Company B. In XXXX company B modified the 2nd mortgage and recorded the modification in the record of deeds office. In XXXX Company A recorded an Corporate Assignment of Mortgage for the 2nd mortgage to company C. However there is nothing recorded at the recorded of deed office stating the Company A is the owned of the 2nd mortgage, in XXXX Company B was the owner. How can Company A sell Company C and Corporate Assignment of Mortgage if they do n't own it?
My Compliant is : For the 2nd mortgage : under the Federal Servicer Act, which is a part of the Real Estate Settlement Procedures Act, 12 U.S.C. 2605 ( e ).
Specifically, we are disputing a ) the identity of a true secured lender/creditor, and b ) the existence of debt, and c ) your authority and capacity to collect on behalf of the alleged lender/creditor. Because of extensive criminal activity and fraud in this arena, we require proof of the chain of secured ownership from the original alleged lender/creditor to the alleged current lender/creditor. Further, we require proof that you are the entity that has been contracted to work on behalf of the alleged lender/creditor.
Pursuant to " Subtitle E Mortgage Servicing '' of the Dodd-Frank Wall Street Reform and Consumer Protection Act and pursuant to 12 U.S.C. Section 2605 ( e ) ( 1 ) ( A ) and Reg. X Section 3500.21 ( e ) ( 1 ), please provide : 1. A full, double sided, certified " true and accurate '' copy of the original promissory note and security instrument and all assignments of the security instrument.
2. Full name, address and telephone number of the actual entity that funded the transaction.
3. Full name of Trust where the Note Number is trading, or has traded, and the identifying Series of Certificates.
( Note : If the note number is being traded in a XXXX or XXXX, please provide all information to identify the Trust ( i.e. XXXX Pool Number, XXXX Number, XXXX or XXXX Trust Number and Trust Class/Tranche ).
4. Full name, address, and telephone number of the Trustee.
5. Full name, address, and telephone number of the Custodian of my original Promissory Note, including the name, address and telephone number of any trustee or other fiduciary. This request is being made pursuant to Section 1641 ( f ) ( 2 ) of the Truth In Lending Act.
6. Full name, address, and telephone number of the Custodian of my original Security Instrument, including the name, address and telephone number of any trustee or other fiduciary. This request is being made pursuant to Section 1641 ( f ) ( 2 ) of the Truth In Lending Act.
7. A physical location ( address ) of the original promissory note, original security instrument, and all assignments of the security instrument, and a contact name and phone number of someone who can arrange for inspection of said documents.
8. Full name, address and telephone number of any master servicers, servicers, sub-servicers, contingency servicers, back-up servicers or special servicers for this account.
9. The electronic XXXX number assigned to this account if this is a XXXX Designated Account.
10. Proof of true sale of the note from alleged Lender to investors, by showing : Wire transfer document ( s ), and/or Signed purchase and sale agreement ( s ), Bank statements or similar documentation.
11. The XXXX Milestone Report, if the note number and security instrument was tracked by XXXX. I want to see the audit trail of the alleged transfer in ownership and alleged transfer in security interest.
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| 08/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I reached out to my current investment property mortgage holder, Quicken Loans, to see about refinancing at a lower interest rate the existing mortgage for which they are the current mortgage holder. I asked if they could do the refi, giving them a partially filled in application ( not yet giving authorization to pull a credit report ) along with the application id AND the current account number for the mortgage they hold. The current mortgage is under {$50000.00} and was shared with them. They pushed us to complete the app before they could let us know the terms they could offer. I asked them if we had a high credit score, would they be able to do the loan and what would be the best rate stating I understand they can't guarantee the rate until they have our completed application and credit report was authorized. I went back and forth with the agent, XXXX XXXX from Quicken Loans by chat ( I have the chat log ) including asking for a rate sheet. They provided a link, but I pointed out it was for a primary mortgage and not an investment property refinance, which I pointed out multiple times, and so he told be what to expect in an increase of the rate. At no time did he address the issue that their agents know, which was they can't do an investment mortgage of this smaller size. He kept saying the only way they could tell us about the loan, knowing our current rate, that it was a refinance of an investment property, knowing the current balance, that we are a current customer and having been given the current account number, was for us to provide approval to pull the credit report. Even after I told him that in the past they could let us know if a refi was possible to offer a better rate than we currently have with their company.
So my wife and I agreed and completed the process online, just to be directed to call or chat back. We did and with a new agent, XXXX XXXX, he told us that they can't do the loan because of the amount of the refinance amount, which they had, and it being an investment property, which they knew.
I complained as to why they had us go through the pulling of the credit report. His response was ( recorded in the chat log ) - " That guy 's job is to pull credit. '' I asked that this be reported to a supervisor and I get a call back. The reply : - " The call from a supervisor won't come. '' He empathized with me and stated : - " But personally, I wouldn't have pulled it myself. '' AND - " We're trained to operate a certain way. We can't do anything of value without an active credit report. '' Yet he and 3 subsequent agents that called us to discuss going forward with the loan process, apparently they got queued to call us without seeing that they couldn't complete the process. All these agents confirmed that the report was not needed because they couldn't process a loan with these characteristics.
I then insisted that this be escalated and that Quicken Loans reverse the hard inquiry on our credit report. After multiple conversations with XXXX XXXX, Associate Resolution Advocate XXXX, and suppling the chat logs ( generated by their system - not my personal notes ) she today, XX/XX/XXXX, stated Quicken Loans will not reverse the inquiry because we gave authorization.
Let me be clear, Quicken Loans holds the existing mortgage. Our issue is not that we gave authorization, it is that they had all the information they needed to determine that they could not refinance the existing loan that is over 2 % higher interest rate than their current published rate, and therefore should not have pushed us to give authorization. This additional inquiry has negatively impacted our credit score unnecessarily.
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| 07/01/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Servicemember |
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Starting XX/XX/XXXX, Rocket mortgage request documents to assist with the application for success to reduce or repay a past due mortgage that remain after bankruptcy XXXX voluntary dismissal. An application was required, which was received and completed. Documents requested were sent multiple times, and the reply continues to be " we did not get them ''. XXXX was sent more than twice to request the same documents over and over. Several calls were made to Rocket Mortgage with the person from the accounts resolution team confirming the documents were received, however I was read the notes which stated all the information had not been received, then again maybe got cross in the mail and the account would be noted as such. This went on from XXXX to XXXX stating we was still missing something. HOWEVER, Rocket mortgage had no intentions of working with my wife and I at all. The rouse was to tell us that documents were not received while preparing default letters, then a fore- closure letter, stating that since documents were not received we are closing this file was only to buy time with a continued excuse Rocket Mortgage never received requested documents. A few days later I received a certified letter from their attorneys declaring the unpaid amount with numerous fees. All along the information was received but Rocket Mortgage are only interested in receiving {$3500.00} right now, along with the entire balance due in the amount of {$43000.00}. While this scheme went on every day, stating you miss a signature here, another mail said you left out the address, still another one, you didnt answer this question..for several weeks with an account resolution team member confirming, yes we received and maybe it just cross in the mail, afterwards we received another correspondence from Rocket Mortgage ; a enclosure letter stating that since the information was not received we are closing our efforts and foreclosure will continue. Since then, Ive received a certified copy of an order sent their attorneys with the intent to foreclose. I am filling this complaint regarding the lack of communication that appears to be INTENTIONAL with the unscrupulous efforts to attempt foreclosure. This is a HELOC loan that was taken out in XXXX, and now has a balance of {$43000.00} with {$3000.00} past due.
Update : XX/XX/XXXX XX/XX/XXXX In XXXX of XXXX, marked the final of a payment planned proposed by Rocket Mortgage ( please see attachment ). Notice each payment was made, paid and cleared. However, the following days leading up to the month of XX/XX/XXXX, we were told that we owed {$530.00} for the month of XX/XX/XXXX. After being transferred several times to varies representatives and given different information each time a representative tries to use their faulty training to address this issue it is a different explanation. The account resolution team was contacted to attempted an resolves whats going on. I am on the phone with XXXX such person at this moment while typing this letter. The moment I have her the account under R : : of this letter, she stated we were behind for XXXX and XX/XX/XXXX. I wanted to yell you crooks!!!! No wander Rocket Mortgage has been sued and will continue to be sued!!
This letter is to request and immediately correct conflicting information on this account which shows XXXX is past due.it is now XXXX. Fix this issue to ensure there are no late payments because payments in the payment plan were made and cleared ON TIME!!! XXXX is due, but we are being told we owe for XXXX, GET THIS CORRECTED IMMEDIATELY!! In the meantime, I am contacting all sources including private attorneys to get claims filed.
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| 08/09/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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Quicken Loans has not been truthful when responding to CFPB Complaints XXXX AND XXXX. Therefore I plead with the CFPB to investigate the following aspects of my complaint : 1 ) On XX/XX/XXXX my husband and I applied for a cash-out refinance on our XXXX VA loan at Quicken Loans. Our XXXX Loan had closed on XX/XX/XXXX. The first payment was due XX/XX/XXXX. I provided all XXXX loan documents, mortgage statements, financial information, banking information, et al to XXXX XXXX, Mortgage Banker at Quicken Loans on XX/XX/XXXX. I discussed whether or not we were better suited for a conventional loan. XXXX XXXX stated since we were in a VA loan we should stay in a VA loan and wrote up an estimate for a VA loan. After over five hours on the phone, XXXX said we were approved. XXXX promised a 2-3 week closing. Promised to waive the home appraisal since our home had recently been appraised. XXXX gave us the same rate we currently have : 2.25 %.
2 ) On XX/XX/XXXX XXXX XXXX, XXXX XXXX XXXX Consultant, said we did not qualify for a VA loan because our VA loan with XXXX wasnt seasoned. She wrote a conventional loan which incurred over {$1700.00} closing costs. I argued with her and XXXX XXXX, a supervisor at Quicken Loans about the change in Loans.
3. On XX/XX/XXXX I received a letter from Quicken Loans, XXXX XXXX, telling me I had been approved for the VA loan and telling me to lock in my rate. I inquired about this and Quicken Loans refused to lock in my rate, citing that Quicken Loans was refusing to lock in rates for all Alaskans due to the title companies in Alaska taking too long to get the title paperwork back so Quicken Loans was refusing to lock rates for all Alaskans.
Yet on Quicken Loans website there was no mention of this. The VA Loan was approved and I had a letter telling me to lock in my rate. But Quicken Loans refused to lock the rate.
4. Because Quicken Loans began lying and coming up with all sorts of stories and I had the information about what they said when, but Quicken Loans would not budge, I asked that the loan be cancelled and my money refunded. My records show that I finally received m {$250.00} deposit back on XX/XX/XXXX.
I contacted the CFPB on XX/XX/XXXX and was told that Quicken Loans refusal to lock in rates may be illegal. I contacted the Alaska State Banking and Securities and as fair as I know, they are still looking into to this. Quicken Loans has been lying, misrepresenting the fact, and trying to get out of what they did, and why they didnt do it.
Quicken Loans promised me a quick closing of 2-3 weeks which they had no intention of doing since Quicken Loans says all title work in Alaska takes over 5 weeks and thats why they wont lock in Alaskan consumers rates.
Quicken Loans wrote and approved a VA cash out refinance for my husband and I and then did everything within their power to get us out of that. Quicken Loans even sent approval paperwork on that loan, urging me to lock in my rate which they refused to do on XX/XX/XXXX.
Quicken Loans has refused to address any of these issues in their letters. They have lied to the CFPB when they have tape recordings of the conversations between XXXX XXXX and myself. They know that I questioned XXXX XXXX about writing a VA cash out in the first place. Quicken Loans knows XXXX XXXX had all the necessary paperwork with which to make an accurate decision as to whether or not we qualified for a VA cash out on XX/XX/XXXX and XXXX made the wrong decision. XXXX sent us the approval letter on XX/XX/XXXX. Please do everything within your power to see that Quicken Loans is cited for this unfair, deceptive, abusive, action.
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| 03/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My mother, XXXX XXXX, XXXX, became ill with XXXX XXXX in the middle of XXXX. I was employed XXXX XXXX at the XXXX XXXX XXXX XXXX as a XXXX XXXX My annual salary was {$33000.00}. My employer didn't have options that fit my situation so I resigned XXXX XXXX.
The arrangement I had with my mom was for her to help pay our bills while I took care of her. I called Rocket Mortgage/Quicken Loans, Loan # XXXX, to inform them of my financial situation. My mother then proceeded to stall giving us help and by XXXX the situation had deteriorated so badly that after XXXX day my mom told me she didn't want me, or my XXXX kids, in her life anymore. We believe that she's suffering from XXXX because she has become combative and mean.
By XXXX we were 3 months behind in our mortgage. I called Rocket/Quicken to explain the situation and they put us on a forbearance plan. The problem was that we didn't have enough money to even pay for the scheduled forbearance payments.
Again I reached out because I knew the forbearance plan would have been withdrawn. I was able to send in {$500.00} in XXXX to at least show good faith. They cashed the check but I have not gotten an acceptable answer as to what happened to the money or how it was applied.
Due to our low income I have a government issued XXXX phone. I am given 500 minutes a month. Every call to Rocket Mortgage/ Quicken Loans the first representative you get discusses your current status, then transfers the call to the Servicing Department , which is an estimated 13- 25 minutes. At that point I have wasted a little less than an hour on hold. When I go online to " Chat with Us '' the conversation always ends up having someone call me to discuss it because of the unusual circumstances and the entire phone call process is repeated.
The first week in XXXX I got a job at a XXXX XXXX XXXX as a XXXX XXXX XXXX making {$14.00} an hour, 40 hours a week. XX/XX/XXXX was my first day and XXXX was my last. Due to a law, of no fault of my own, I was let go immediately.
The next Monday I was told by my brother that our father has XXXX XXXX XXXX. I flew out to California to spend time with him before he passed away. When I got back home I called the mortgage company and explained again what was going on in my life. They had no solutions for me other than to ask if I wanted to reinstate the loan. I said yes even though I had no idea what that meant.
My husband 's XXXXXXXX XXXX, XXXX and XXXX XXXX, XXXX and XXXX XXXX that started in XXXX is now completely gone with the cancellation of all public events, sports games ( both professional and youth ), and music venues nationwide. We have no chance of recovering from this because of the indefinite deadline of all events directly related to this catastrophe.
We are now homeschooling our XXXX children all day. My husband, at XXXX, is trying to get a job as a XXXX XXXX XXXX.
We desperately want to keep our home.I have filed my taxes and will have a return that will cover our outstanding payments and 2 more mortgage payments after that. We are hoping that by XXXX we will be able to find jobs as the economy hopefully recovers.
This is our family home. I have lived in this house since XXXX, and purchased it in XXXX. I have raised my XXXX children here and want to live here the rest of my life.
Thank you for taking the time to read this. Your understanding and support are very appreciated and we are grateful for any help you can give us. We are anxious to cooperate in anyway we can.
We hope this finds you and your family safe and healthy.
XXXX XXXX XXXX XXXX XXXX XXXX TN XXXX ( XXXX ) XXXX ( XXXX ) XXXX
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| 01/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
Older American |
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Consumer Financial Protection Bureau Complaint Cover Letter Items disclosed and documented by Quicken Loan that I believe violate current lending laws : 1. Changing the quoted interest rate on the XXXX XXXX XXXX 2. Origination points added to the loan on the Second Loan Estimate 3. Lender Credits added to the loan on the Second and Third Loan Estimate On XXXX XXXX, 2015 I applied online for a 95 % purchase loan for a condo in XXXX, CA.
I received a call from XXXX XXXX from Quicken Loans within seconds after applying online. I told XXXX XXXX that I wanted a 95 % purchase loan with no PMI and no points. XXXX XXXX ran our credit ( my wife and daughter were also going to be on the loan ). I then asked XXXX XXXX about the rates and he quoted me between 3.875 % and 4.25 % for this loan with our credit. XXXX XXXX then issued a pre qualification letter for {$420000.00}, the full purchase price for the condo we were going to make an offer on. ( I was informed that this call was being recorded. ) Over the next several days we supplied all of the documentation XXXX XXXX requested ; pay-stubs, income, tax returns, etc.
It took us over a week to obtain a signed Purchase and Sales Agreement on the property for {$410000.00}. I sent a copy of the signed Purchase and Sales Agreement to XXXX XXXX.
On XXXX XXXX, 2015 XXXX XXXX sent out the first Loan Estimate from Quicken. The rate had jumped to 4.625 % with no explanation as to the rise in rate. I also asked XXXX XXXX why the APR was higher than the rate, since we were paying all closing costs out of pocket, the XXXX should be the same. I got no answer.
Quicken 's Lender cost was {$790.00} for processing. No points, and no other loan origination fees or credits.
We received a second Loan Estimate from XXXX XXXX on XXXX XXXX, 2015. The purchase price had been changed to {$420000.00}, incorrectly, and points of 1.875 % had been added along with lender credits of {$500.00}. The estimated cash to close had doubled.
I immediately sent XXXX XXXX an email pointing out the changes to the Loan Estimate, specifically the added origination points. His response was, " You are not paying any points though, we have to show you the points you were going to pay, until I waive them. '' XXXX XXXX 's response was the XXXX for me. Like the change in quoted rates, I suspected XXXX XXXX was not being truthful.
My daughter sent XXXX XXXX an email explaining he was out of compliance with XXXX and included a link to the CFPB website.
XXXX XXXX then responded with the excuse that there was a technical problem with the Quicken system. He said a new Loan Estimate would be sent. The third Loan Estimate was {$7600.00} higher than the original estimate for the cash to close. The lender credit was still listed, and the purchase price was still incorrect.
Needless to say, our faith in XXXX XXXX and Quicken Loans was exhausted. At that point I told XXXX XXXX to cancel our loan with Quicken and to cancel the scheduled appraisal on the property.
I am supplying copies of the XXXX Loan Estimates, and the email chain where XXXX XXXX makes the statement about waiving points, and then saying there was a problem with the Quicken system.
XXXX XXXX was either deceptive or ignorant. Because he stated a lower interest rate on day XXXX and then increased the rate on the first Loan Estimate, and then on the Second Loan Estimate he added origination points and Lender Credits, along with the XXXX email stating that points were on the loan until he waived them, I have to believe XXXX XXXX was being deceptive.
If you need more information please let me know.
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| 05/02/2022 |
Yes |
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Web |
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I was referred a realtor by Rocket Mortgage after applying and getting pre approved for the FHA loan. I also was pre approved for the USDA loan through another company. On XX/XX/XXXX I signed a purchase agreement after a counter bid, to start the process of buying a home. XXXX is what i would pay and the seller agreed to pay the XXXX in closing costs. USDA loan over the FHA loan with rocket mortgage. My realtor did a complete XXXX and almost had me convinced to cancel the contract. Rocket contacted me and told me if I switched to the FHA loan they would be able to lead the way since I wasnt able to fire my realtor due to the agreement i signed with her. Closing date was supposed to be XX/XX/XXXX, then XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and now XX/XX/XXXX. I had exhausted all of my resources because they were less than honest about what was going on. The appraiser took longer than usual. They promised I would close before XX/XX/XXXX, which is the date I would have to be out of my rental home ( i had asked for multiple extensions previously due to Rocket stalling on closing ) Correspondence was hard to come by, by then. My realtor took it upon herself to notify Rocket that the sellers would not be out of their home until XX/XX/XXXX. She asked me if i could make other accommodations until then.
Before that XX/XX/XXXX extension issue became an issue, on XX/XX/XXXX Rocket informs me that since the home is in a FEMA flood zone the FHA wouldnt accept my private flood insurance that I had sent them the binder on days before. I panicked because it was so expensive and would make my payments XXXX $ more a month. After finding the cheapest price, the insurance agent informs me it needs to be paid up front. not being an option, they worked it out to be able to add it to my monthly mortgage. At the end of the day, my banker leaves me a message that my debt to income ratio was now too high and i would have to have a cosigner or nothing at all. They had been aware of my living situation and promised me I wouldnt be homeless and the closing would happen XX/XX/XXXX. I contacted the title company and they hadnt even received the paperwork with all the necessary numbers and info to schedule a closing date and he wouldnt be in the office until Monday. I had a close friend to take it upon himself to contact my banker about co-signing. She asked him for proof of income and his personal info to get him added to whatever was necessary. Now she wants his homeowners declaration and other personal information and wouldnt explain to him why. I finally asked for someone with more authority to contact me and her response was that her director would tell me the same as she is telling me, that they are just waiting to have the co signer added to the paperwork. I have to pay another months rent for storage, I have 4 dogs 2 of them do not get a along so they cant even be in the same vehicle, so living in my car isnt an option, I have no friends nor family that are able to accommodate me and my 4 dogs due to their living situations. More than likely I will have to pay some type of deposit or connection fee for my utilities IF i am able to purchase this house. I do not have the means to start this whole process over if I would back out or if it were to fall through.
My realtor is obviously working behind the scenes with the sellers, since shes had more contact with the other party than she has with me. I am worse off now than I was when I started this process. This is going to cause me to lose everything i have worked for and they want to play the blame card.
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| 08/11/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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Quicken Loans Refinanced our Veteran Loan Home, of three years, on XX/XX/2020. When XXXX from Quicken called us and asked us if we wanted a refinance of a lower rate and asked if this was our primary home. During the process of signing the paperwork the women said we have to live in the house for 30 days which was no problem at the time because it was our primary home. Then in XXXX things changed. My husband had complications to XXXX XXXX and my son and family had no place to go so they moved in with us in the 1100 square foot house. Then in XXXX we thought it would be great to purchase new home with lawn care, maintenance and gated in a community. Neither my husband nor myself, do to medical problems, could maintain the home. Our son worked his XXXX XXXX and worked constantly which we could not depend on him to take care of our lawn and maintenance. So we decided to rent the house to our son and family. We then contacted Quicken in XXXX to see if we can purchase a new home with another Veteran Loan. XXXX referred me to XXXX XXXX for she was a specialist in Veteran Loans. XXXX asked me why we are not stay in the home and I told her why. She then checked are $ $ availability with the Veterans and said we are fine. We then started the process of all the paper work and searching for a home. We found a home that was everything we needed including the seller paying our closing cost. We were thrilled. Then after a couple of months in the loan process and paying for the inspection and the appraisal which was {$650.00}, I got a call on a Sunday from XXXX XXXX from the team at Quicken Loans asking me to put in writing why we are leaving the house we had previously refied. I then sent the requested info through an email. The next day XXXX XXXX called me telling me that they could not proceed with the loan because we can't have 2 primary homes. I told him we renting out the house and purchasing a new home which will now be our primary. He was so rude, talked above me when I tried to tell him we were not going to have 2 primary homes. He also said that the house were similar and close together in the same County. I tried to explain that they were not similar due to size, security and maintenance. He would not say anything other than you can't have two primary homes, over and over and over again. Then we received a denial letter saying that the loan was denied due to the low appraisal amount when the appraisal actually came through as the same amount of the loan. We were confused because we know that is not why XXXX said we could not get the loan. So now we are going through another lender for the same property with a VA Loan. The new lender said they need from Quicken a Service and Release letter stating that we are able to rent our first home and have our primary on the new home. XXXX sent us a denial letter and said that was good enough. It is not according to the new Lender. Of course neither of these two people will comply. The new lender has no problem with our loan and the first house being rented but they need that letter to continue the loan. I then asked Quiken Loans for the Corporate phone number thinking I can get that letter quicker but again the circle of phone numbers does not lead me to the Corporate Office. As a Veteran, my husband is upset and feels that Quicken is not working for him. All of this trouble would have been avoided if only when we refinanced they told us that we had to wait another year to rent out our house we would have not started the mission of purchasing a new one ... all for a half point and cost us {$7000.00} for the refi.
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| 07/22/2015 |
Yes |
- Consumer Loan
- Installment loan
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- Taking out the loan or lease
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Web |
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Below is my original complaint with Quicken Loans. At no point did they tell me any gap of 6 months unemployment disqualifies you from the loan. They stole from me, and wasted months of my time, along with the time of realtors and sellers. I wanted my {$400.00} deposit bask, they " investigated '' and said no.
Good evening, My name is XXXX XXXX. I am XXXX years old, a father, a provider, a XXXX time home buyer, a hard worker and completely fed up with Quicken Loans. I started working with Quicken Loans to obtain information about getting a loan for my XXXX home purchase back in XXXX of this year. Within the XXXX of talking with XXXX XXXX, I was pre approved. The following weeks to come were as expected, needing to provide a lot of information to the Quicken team. As things were further reviewed, I finally had the blessing to put a offer on a house. Toward the end of XXXX, I found " the one ''. I put in my offer and the offer was excepted. This is where things ramped up, I invested a lot of time providing financial statements, getting gift money, giving Quicken permission to get IRS transcripts. I obtained everything that was asked of me. Including {$400.00} good faith and paying for a home inspection. As things were moving forward, at this point, Quicken had everything. It appraised out, sellers were fixing and painting as the appraisal asked and our closing date was 3 weeks away. At this time I was currently renting a property and my lease was up, so I told my landlord, lets do month to month if that 's ok, she agreed, and stated she wanted to put the house up for sale, which was fine by me, because we were moving into our new home in 3 weeks. Let me remind you, at this point, Appraisal was done and successful, They had all IRS and tax forms, I had {$6000.00} in my bank as requested and after all of the hair pulling and stress the end of the tunnel was close. On the evening of XXXX XXXX I was packing up some things, getting things in order, around XXXX I received a call from Quicken from a gentlemen I had never spoken to before, his name was XXXX. XXXX says, " Hey XXXX, under further review, we see your gap in unemployed time exceeds 6 months, so the loan will no longer move forward, we are done ''. Months of work, dedication and much more, taken away in XXXX seconds so impersonally. Why was n't this looked into prior? This was no secret. Now my situation is month to month with a for sale in my front yard. I asked Quicken, can you work with me until I get enough time on the job? and pick things up where we left off, the answer was No. And my good faith money and money I spent on the inspection, Gone. Not to mention all of my time, wasted. My life is turned upside down, is this how you treat people? is this " Engineered to amaze '' as your slogan states? I am only amazed by the lack of heart your team has for people, the unprincipled standards and guild lines they follow. This has been a sickening experience. I will never work with Quicken again, as all I have learned from this experience is that Quicken will waste your time and steal from you. I now have to scramble to figure this out for my family, I do not wish this experience on anyone. I will certainly tell everyone I care about and even strangers not to work with Quicken as well. I may not matter to you, I may just be a number. Those numbers add up, I hope you guys get it together, for the sake of other first time home buyers who make the same mistake I did.
XXXX XXXXThis was a horrible experience, very unprofessional and the senior research did was awful as well.
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| 09/18/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
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|
Web |
Older American |
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PUNCHLINE : A SIMPLE QUESTION ABOUT INTEREST RATES TO QUICKENS MORTGAGE BUSINESS RESULTED IN A NIGHTMARISH BARRAGE OF CALLLS AND INQUIRIES FROM COMPANIES I NEVER HEARD OF AND NEVER EXPECTED TO HEAR FROM. THEY WERE SET IN MOTION BY QUICKENS UNILATERAL ACTIOPNS. THE PROCESS CRASHED MY CREDIT SCORE.
Quickens mortgage arm had made numerous unsolicited and unwanted calls to me about refinancing my home. I had no desire to refinance. Since they represented themselves as the best and biggest mortgage company in America, I casually asked out of curiosity what their loan rates were. I expected them to answer within a minute. Simple question, simple answer. WITHOUT MY KNOWLEDGE they contacted multiple independent financial institutions that subsequently bombarded me with requests for information as well as making HARD INQUIRIES ON MY CREDIT HISTORY. This CAUSED MY CREDIT SCORE TO DROP SIGNIFICANTLY. I had no intention to refinance. A simple by the way question about rates ended up as a fiasco based on unauthorized actions unilaterally taken by Quicken. Getting these many third parties to stop calling me was a nightmare. I couldnt get them to stop. They would call back after I delivered a version of READ MY LIPS, STOP CALLING. Some swore they wouldnt, only to have somebody else from the same bank call back two weeks later. Since none of them were from Quicken, there was no easy way to get the XXXX back into the cage. Each organization was acting independently to aggressively sell something nobody had asked for. No one organization could understand what the cumulative effect was of these calls. EXCEPT QUICKEN. Unless, of course, Im the only person in XXXX this has happened to. Hmmm .... I doubt it. How can you uncage multiple XXXX by farming out to multiple organizations a selling opportunity and not know that a customer is going to 1 ) be called multiple times, 2 ) have their credit examined, 3 ) be confused because they thought they were dealing with a single entity : Quicken.s What is maddening is that Quicken never answered my basic question about what their interest rates are for different mortgage sizes. If they actually do issue mortgages, I saw no evidence of it. What is undeniable is that QUICKEN CREATED A NUISSANCE FOR ME that resulted in actions from companies I had never heard of CRASHING MY CREDIT SCORE, something I have worked to keep high.
From Quickens mortgage businesss advertising and phone calls it seemed clear to me, and I assume others, that THEY issue lots of mortgages in a manner that earns them high customer satisfaction. I used their software and other online services for years and WAS very satisfied. My experiences suggested they were a straightforward, honest company and that any product they delivered would be a ) a good product, and b ) delivered in a manner consistent with customer well-being, and c ) would be what they represented it to be. I wasnt looking to refinance so my concern isnt about product quality it is about their ethics. My experience with their mortgage company DID - beyond hurting my financial score - leave me with the impression that they DO willfully misrepresented what they do, abuse customers privacy, waste time, create aggravation, duck accountability, cant stop the processes they themselves set in motion, and are no longer the company I once trusted. From my point of view, I wish they would stop doing what they did to me and promise to never do it again. Cease? Desist? From my experience in this nightmarish disaster, yup, sounds about right. MISREPRESENTATION? For me, you bet.
|
| 06/01/2020 |
Yes |
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- Trouble during payment process
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Web |
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I Filed a complaint with the CFPB over the horrific experience my family had when we were in the process of buying our new home. See complaint I.D . XXXX-XXXX for the entire rundown of how our transaction with the mortgage company Quicken Loans was handled by this company. IT WAS A NIGHTMARE!
We received a reply back from them saying they needed to further review the case/complaint, we totally understood. After waiting patiently for about 45 days we finally heard back with their resolution which was more than insulting and could not be dignified with a response until we acquired some type of legal advice and council.
Quicken Loans left us homeless all while exposing our personal banking information, including bank account numbers and balances on a email thread with others CC 'd on the email. This violates their own privacy policy. They also bribed us with money to sign back dated documentation. Left us without a home because our closing date was moved 4 times, and caused XXXX XXXX for my wife who was trying to navigate the banking security breach caused by Quicken Loans while we had no home, access to wifi, or the ability to establish residency for our son to start school after our relocation. All of this also caused further financial hardships and extreme stress to our family resulting in higher phone bills, temporary housing cost, medical bills, extra moving and storage fees, and a complete fear of the unknown. All while thinking the entire time we were on schedule to close XX/XX/XXXX, after asking repeatedly if there was anything else we needed to provide although we had been assured by Quicken there was not, and everything on our dashboard was confirmed as COMPLETED & VERIFIED.
I am submitting this second complaint to make it very clear that this company had complete disregard for my family or the situation they put us in. I did ask for complete forgiveness of the loan, although aggressive I felt they we were treated as less than human and more of just a number in their file. Especially since the resolution they offered was a year long life lock. Not even mentioning the other issues expressed in the first complaint. Like the bribing, the lack of attention to detail, we literally did all the work for them, even getting them the title information to close on time because they had not yet requested it from the title company.
In closing I would like this case to be furthered reviewed as to how they decided to treat the first complaint with lack regard, empathy, and without being forthright about the dates to which the timeline of the transaction took place. THEY LIED IN THEIR RESPONSE FROM COMPLAINT # 1.
We are asking for our closing cost and down payment back. As far as we are concerned we serviced the loan ourselves doing the work for the lender. Especially since the COVID19 has in forbearance until my wife if fully back to work. We have and will continue to make partial payments and have every intention of paying our loan on time every month once we are financially back on track. Please make note that had we not incurred the extra expenses in the initial loan closing process with QUICKEN LOANS, forbearance could have been avoided altogether. However, it depleted our emergency fund and has set forth this hardship.
If we receive the closing cost and down payment back as requested, we will drop this matter and move on. If not we will proceed with legal action as advised by our lawyer.
Quicken Loans my family is not a case number in your file, and I will make sure you treat us as such and make this right.
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| 02/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am a first time home buyer looking for a house in the state of Pennsylvania. I came across the company rocket mortgage to get pre approved to begin working with a realtor. I've been dealing with rocket mortgage since the beginning of XXXX and wasn't able to get anything done with the pre approval process. During this process I was connected to the loan servicer named XXXX XXXX. From day one this person has been extremely lackadaisical, doesn't answer calls or text messages during normal business hours. When I was able to get in contact with XXXX XXXX I Explained to her that I have student loans and pay X amount a month and I would like to know if she would be able to accurately show on my account how much I actually pay a month in student loans. XXXX reassured me that they can accurately reflect that amount on my account. I proceeded to give her my social and start the process. A week later, I get a call from XXXX stating that they misspelled my name and need to run my credit again with no hard inquiry. I went over the information again and waited to hear a response. Every other day I follow up to see how the process is going and I kept being told that her team is working on it. A week later I follow up again noticing this process is starting to take unnecessarily long which caused me to miss out on great deals. Finally, she tells me that they are having issues with reflecting my correct student loan payment amount, and have to do 1 % of the student loan amount as monthly payment which isn't accurate at all and raised my debt to income ratio. However, I was still willing to work with them. At the beginning of the process I explained to her that I'm looking for a house in the {$250000.00} range and after she ran my credit, and took my financial information she says over the phone that I am pre approved for a max {$250000.00} conventional loan. Great. I expected a pre approval documentation but I never received it. I asked for the pre approval documentation with the break down of all the closing costs and total due at close that I will incur on the property because I wanted to make an offer on a house. I was told she is with her family and she will run the numbers and get back to me next morning. The next morning I didn't hear from her so I give her a call in the afternoon and she says she's working on it and she will email it shortly. When she finally emails me she sends me a pre-qualified letter for {$250000.00} FHA which was incorrect because I was told I was pre approved for conventional. Also I noticed that they spelled my name wrong again. I told her again I need to know a break down of all the closing cost and total due at close. She told me that she can not provide me that information until after the offer was accepted and the closing costs and total for {$250000.00} loan will probably be about {$24000.00} which was not good enough for me. She ended up sending another prequalified letter just stating I'm pre-qualified for {$250000.00} conventional. I sent this letter to the realtor and I was told by the realtor that Rocket Mortgage has to give a break down of the actual closing costs and total due at close for this property. The whole time dealing with Rocket Mortgage and especially XXXX has been the worst experience dealing with a mortgage lender by far and because of it I lost out on the home due to her negligence. Attached are supporting documents for my case. XXXX made sure to not communicate much over text and I am not sure if phone lines are recorded but I do have some proof to support my case.
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| 10/27/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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XX/XX/XXXX, I was struggling to make my house payment do to health concerns. Unfortunately, I was missing a lot of work. That put my house into forbearance late winter, early spring XXXX. I lost my job and had to file for XXXX. Unfortunately, this is a horrible process. I had family helping me with the basics to keep my head above water but that left me very much in debt. I communicated my situation with my lender ( Rocket Mortgage ) at which time they seem very understanding. They always seems understanding, telling you what you need to hear but they dont help remedy your hardship. After I started receiving social security benefits I told them many many times I could make a payment but I couldnt keep the nearly XXXX payment I had prior. I was getting under half of what I was use to bringing home.
Once the pandemic hit, they would ask if I could resume my monthly payments. Again, I would tell them I cant afford that payment. If we can get that payment down to something more reasonable I could manage. Instead they would say you qualify for an extension. I know I must sound very ignorant about all this well, thats because I am. After being married for 23 years and now doing this solo has been life changing. I apparently didnt understand what I was being set up for. They seemed genuinely concerned but at the same time I could not understand why they wouldnt rather I have a reduced payment then end up eventually facing foreclosure. Ive pleaded to Rocker Mortgage that all I need to stay in my home, with my kids, is to have a lower my payment. I was already at a higher interest rate to begin with and had PMI. During these months, I have asked repeatedly to please work with me on the payment.
As of this month XX/XX/XXXX I come off of forbearance. After talking to 3 different resolution specialist I was told to follow the check in process online and answer the questions and from there it would be determine what options would be best. First off, I found that to be false. The questions that were asked had nothing to do with my current situation. It was basic questions like confirming my contact information. Once I hit submit the page the popped up was so alarming to me. Not only did they raise my interest rate, obviously that affect my monthly payment. So my monthly payment went up almost {$100.00}. Now you tell me how a person all this time has pleaded with them to work with me to lower my payment, instead extended my forbearance, for in the end, raise my interest rate to 5.25 % ( I believe thats what the raised it to ) and payment of around XXXX.
My home loan as it stands is roughly XXXX. Im not in a high end fancy home. Im in a very modest home. Im trying here. Being in this position I can see now why so many home owners end up in foreclosure. I feel like Im being forced out of my home when all I need is a reduction in payment. Which is what I pleaded for all along. Reduce my interest rate. I have PMI. But XXXX, they raise it all for someone already in hardship.
I really dont understand how they have these resolution specialist telling you that there is options that they can look at when in fact, there isnt any options. They dont look at the here and now. They dont say what can we do to keep this person in the home and still make it beneficial for us. I guess foreclosure is no lose to them. Im sure they are protected by any foreclosure debt. At some point things need to change for people. I feel really sorry for the people who have been dramatically effected by covid 19 and may face what I am. Its so sad.
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| 10/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
- Application denials
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Web |
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XXXX & XXXX XXXX, Owner of foreclosure property at Rocket Mortgage ask if I would purchase their property due to their lack of funding to get caught up. Ex-wife ( me ) XXXX XXXX purchases rental properties agreed to buy. Contacted Rocket Mortgage together XXXX week ago to get instructions on how to proceed. First they told me that I was unable to assume the loan until I contacted the XXXX XXXXXXXX XXXX and they said it was assumable but they could not tell XXXX what to do but they did indicate if they did not offer and complete paperwork they would get in trouble. So, I call Rocket back with the information and they said I must bring the loan current and emailed me the website, payoff and reinstatement letters for review before I proceeded with the loan. They said that the XXXX XXXXan process would take up to XXXX days. The next option was to do a straight purchase and email the signed sales agreement to the Account Resolution 's team and I could move forward without making the catchup payments. I called them at least eight times to make sure I did not miss anything before I went to the next step. Since the assumable loan process required me to pay the XXXX, my attorney advise me to take the higher interest to cover my losses and purchase the home outright. He also stated the same thing Rocket Mortgage told me about purchasing outright, fax the preapproval letter with the sales contract. I called them once again yesterday XXXX before I went to the client appointment to get the agreement signed and asked if their is anything else I need or overlooked. They responded " no ''. Just faxed the documents and we would go from there. On today, XX/XX/12 my realtor faxed the signed agreement which I paid a due diligence fee to the buyers of XXXX awaiting to hear from Rocket Mortgage to begin the process. My realtor spoke with Rocket Mortgage and XXXX the call with me. The gentleman stated their foreclosure process was to receive the agreement and proof of funding and no upfront money will be needed. XXXX minutes later, we received an email that I would have to pay the back pay before proceeding. This back and forth is ridiculous and has caused me XXXX and opportunity to purchase this home. They are making up rules along the way. They tried discouraging me to process the VA loan assumption so I called the XXXX XXXX XXXX to verify some information and they stated that the mortgage company was incorrect about me being able to assume the loan but they could not stop their practices until they went through with this incorrect information. Now I have a pre approval and signed agreement and out of XXXX because of Rocket Mortgage inability to have a consistent process that would have allowed me to make a better decision. In the beginning they had no problem wanting to take my money and they knew then I was his ex wife, now that I am ready to move forward XXXX things are being changed ; XXXX ) Will not proceed without payment and I am now not able to pay because of my 30 year divorced relationship and XXXX ) the direction I was told to go with Rocket Mortgage and my attorney which now they will not accept either. Why is it that I can't purchase this home? This is unfair practices. They do not have a consistent guideline throughout departments. This whole time they tried convincing me to pay the loan up and new I was his ex wife and had no problem but now that they have everything they need to process the loan I can't pay. They told me to get someone else to pay so I can proceed. So tacky and unprofessional Thank You XXXX
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| 09/27/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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My first complaint is with rocket mortgage, under the rest I was forced to sign documents for loan modification before assigning the law modification I had had several phone calls with them stating that I have a cognitive XXXX and needed someone to explain to me the modification. I never got that, I was told by multiple people that I would get the letter in the mail explaining the modification I never received a The modification letter, I was told that a traveling notary would come come to me and then they would explain the modification, The guy said to me that he did do loans at one point but he was not there to explain modification to me, I ended up signing them long anyway not having a full understanding of what it was that I was signing.
I spoke with several reps on the phone on several occasions requesting an audit done on my account, I had one of their wraps go sit down with me and go over the payments made and some payments just don't seem to add up, I was set the letter stating that I had a credit and that I would be getting money back, I was told that the money was applied towards a past due account that was included in the modification. Because I have a VA loan there were several programs The bank could use to help me to bring my long current, The only thing that I got modified was a lower interest rate, while on forbearance they raise my mortgage, and then lowered it just shy of what I was already paying prior to forbearance. Once again I ask someone about having my account audited because I had other organizations help to pay some of the mortgage once again I was not given the opportunity to have that done I can't make it past the collection department who refuses to send my request through I spoke to them about home help and how they're helping me and how they said that they never received the information they requested to help bring my long current I had the request them to resend the information to them several times and still nothing I asked to speak to a supervisor and I was denied while talking to the rep today on the phone I thought that she was asking me general questions about meet myself and my income to find out that she was filling out an application on my behalf without my permission for their program called appetition for success I said to her I don't know anything about it and so she hasn't explained to me what what it entails she ignored me and continued asking me personal questions about my income where I lived what I did what I spent and I wanted to end a conversation and then she said that she would transfer me over to someone that I can talk to right away but this this was after telling me that there was no one that I can talk to that it would take them 24 to 48 hours to return my call I am emailing you at XXXX this conversation took place XXXX minutes ago The offices were closed so she had no intention on on transferring me to anyone. The only thing that I want is an audit on my account and for them to cooperate with home health to help bring my mortgage current these are the things that I've asked for in these little and more understanding about what it is that they're doing this no one seems to be able to get anywhere past collections I offer to make a payment today and told her that I can make another payment in XXXX but unless I paid the whole thing or completed an application for success I was not able to get any help I got disconnected instead. Oh not to mention they locked my account so I can not make any payments online. Therefore I am not able to make a payment.
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| 04/17/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX we had inquired first about the HARP refinancing loan and was told by Rocket Mortgage that we did not qualify because our current loan was not backed by Fannie Mae or XXXX XXXX but that they had other programs that would fit our needs. XXXX XXXX reviewed our address on XXXX and XXXX for property estimate pricing and said they would be able to help us with a loan, That he could not only refinance our current loan but get us cash out enough to build a garage and consolidate a few bills. They ran our credit and requested some additional paperwork concerning another property that we owned also. All of which I provided the same day they requested it. They had us open an online account so that we could track our progress plus electronically sign any documents needed. Which we did. The loan detail from their website stated our locked interest rate, our property address and the fact that it was a manufactured home. I have the loan detail printed from their website. On XX/XX/XXXX I got an email saying welcome to the Rocket Mortgage website. I also supplied the requested paperwork on XX/XX/XXXX. On XX/XX/XXXX I got an email from XXXX XXXX saying What To Expect, that they had found the right mortgage program for us and they were working to do everything they could to get us to closing as quickly and smoothly as possible. And to continue checking our website for updates. Also on the XX/XX/XXXX I got a message from XXXX they would be our appraisal company. On the XX/XX/XXXXwe recieved our approval letter form XXXX XXXX and an acknowledgement that they had recieved all of our requested paperwork. On XX/XX/XXXX we got an email from XXXX that they would be our title insurance agency. On XX/XX/XXXX we got an email from XXXX XXXX that he would we our appraiser and would be out on Wednesday XX/XX/XXXX. He came out took all kinds of pictures and measurements and said our appraisal would be ready the following week. On XX/XX/XXXX I got an email stating we an updated loan estimate we needed to review and approve as our payment went down a little since the taxes and insurance were not as much as they first thought. On XX/XX/XXXX XXXX XXXX contacted us that there was a new redisclosure on our website but that we did not need to do anything, XX/XX/XXXX XXXX XXXX called and wanted me to call him concerning an issue with active HUD tags and for me to call him back ASAP. That our home was a manufactured home and they don't loan on manufactured homes. I was finally able to get ahold of him that afternoon and he said they canceling our loan because it was a manufactured home. I told him they knew that from day 1. He said no they had it as a single family home. I ask him about what he meant about active HUD tags and he said he didn't say anything about that. Yet I have the recoding he left me. I ask him for a copy of the appraisal. He said the didn't do an appraisal. After he rudely hung up I went straight to the website and printed my proof that they did know from day 1. Their loan detail that they put in the website clearly states manufactured home. And page three of their loan estimate states they would provide us a copy of the appraisal even if the loan did not close. XXXX XXXX ' message on my phone no harm no foul but that isn't true because if they did not loan they never should have ran my credit and put a hard it on it and my husband '. Then when I brought it to their attention that they did know from day 1 they went in and erased everything from my on line account. Luckily i printed it all before they did.
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| 08/16/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In the latter part of 2016, my mortgage loan was sold by XXXX to Quicken. Unfortunately, the correct home owner 's insurance information was not conveyed. As a result, I received two notices in the mail on Monday, XXXX XXXX. One was from the insurance carrier stating that my policy would lapse on XXXX XXXX at XXXX XXXX due to non-payment. The other letter was from Quicken stating that my insurance had lapsed and I needed to take care of it or they will purchase insurance on my behalf. The problem is that my mortgage has an attached Escrow account and the taxes and insurance are paid by the lender, out of that Escrow account. I immediately called Quicken and inquired as to why my insurance was policy was not paid out of the Escrow account, The response I got was that they never received a notice of payment due from the ( insurance ) company / agent. The fact is, when the loan was sold, the complete insurance information did not convey. Quicken had an agent listed for my insurance that I have never hear of. I provided my agent 's name and phone number and the Quicken customer service rep said she would get in touch and get the payment made overnight. On Tuesday, XXXX XXXX, I followed up with my agent and was informed that no such request had been made. I then called Quicken back and told the rep that my agent has received nothing from them. ( Please note - time is of the essence because the policy will lapse in less than 48 hours ) While getting the run-around from Quicken, my policy is in danger of lapsing. After conferencing ( call ) with the insurance underwriter, Quicken is telling me and the underwriter rep that an incoming fax takes 2 business days to process. We disconnected from the underwriter and I inquired as to why the Quicken rep I spoke with the day before told me that they could receive the fax from the insurance company ( implying real time, as the rest of the world processes emails ) and could arrange an overnight payment. Now we 're talking about 2 days just to get the email. Only after I aggressively expressed my concern did the Quicken rep offer that there is an expedited fax number that the insurance company can fax the information to, thereby bypassing the 2-day fax issue. I asked why, when we had the underwriter 's rep on the phone, this information was not shared??? I eventually, on Wednesday, XXXX XXXX, contacted my agent to find out if I needed to pay the premium out of my own pocket and somehow seek reimbursement from Quicken. She ( my agent 's rep ) reached out to the underwriter and Quicken and was able to resolve the issue by getting the underwriter to extend the deadline as well as providing Quicken with the necessary information to process the payment. That being said, there is absolutely NO reason I should have had to go through this ( stress ). It may have been XXXX ( the original lender ) or Quicken that dropped the ball. But, after dealing with Quicken 's terrible incompetence, I 'm pretty sure it was Quicken. Quicken makes it extremely difficult to speak with an actual person and when you do finally get to speak to a live person, there is so much double talk and vagueness that, I 'm sure, quite a few people that do n't have the capacity for perseverance that I do will give up and let themselves be taken advantage of by Quicken. I am so extremely dissatisfied with Quicken, I am looking into refinancing with another lender and, just to be sure this does n't happen to me again, I will strike the clause in the contract that allows the lender to sell my mortgage.
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| 12/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I applied for a refinance of a home loan through Rocket Mortgage XX/XX/2020 and closed on XX/XX/2020. I was refinancing this home because the current loan has my parents ; XXXX and XXXX XXXX on the loan as co-owners due to my going through a divorce and needing to establish work history in my new home town before I could get a loan by myself even with my excellent credit. I continued to make my payments as directed, to XXXX XXXX XXXX, as instructed by XXXX XXXX, my banker at Quicken Loans ( Rocket Mortgage ). I was then told that my loan would be paid off with XXXX XXXX XXXX on XX/XX/2020 in full. We are on XX/XX/2020 and my loan is still not paid off and my banker at XXXX XXXX XXXX said that they would have to turn my loan over for collection if the payment were not made today. I have reached out numerous times to Ms. XXXX and have only received one email from her saying she was sorry that I was unhappy, but not addressing the issues. The second thing that happened was that the notary came to my home to have me sign the closing papers and they had my soon to be ex-husband 's name on the Quit Claim Deed even though I had sent a marital waiver to them notarized saying that he didn't have any rights or claims to this property, nor was he on anything to do with the property through XXXX XXXX XXXX that was transferred over to them. That was on XX/XX/2020 and I have yet to receive a corrected Quit Claim Deed with me and my XXXX children 's names on it to file as owners of this property yet they have what they need to get the money end of it. I called to check on this Wednesday, XX/XX/XXXX, and was with them over an hour and they came back with the answer that they didn't know what to do about that. Very frustrating. So, I call them again today and a customer service agent, not XXXX XXXX tells me that the pay-off was delayed because the deed was not correct. So, I am having to make a payment to them, to XXXX XXXX XXXX, and I don't even have the correct ownership in the property. Meanwhile, I'm paying all of this additional interest to both ends as well. Thirdly, I was told by XXXX that since I had three previous loans with them that I would get a credit on this loan and would not have to undergo an additional appraisal since it was within 1 year. Instead of a credit, I was charged points that I never agreed to in the first place to bring the loan down to 2.99 % which is what I was quoted from the very beginning without a mention of points. There was also a charge of {$500.00} for an appraisal that was never done. When I called to check on this, her customer service representative told me that I received a credit in not having to have another appraisal which I then pointed out that I was charged for and then he flew into a rant of how they would not put the company at risk for fraud over a {$500.00} appraisal and that it would be taken off, etc. I never mentioned that they were alluding to having not down an appraisal but charging for it, I was just saying that it needed to be taken off the charges. Then he said that the credits was the appraisal charge coming off as a courtesy for not having to do a new one. That was already mentioned as being done along with a credit, so I know that was not true. I also put a {$50.00} down payment for the loan that they said would be credited if I went through with the loan and it was not credited either. I need help with this soon please or I am going to go broke paying two institutions for one piece of property and still not having correct ownership of it.
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| 01/27/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I started a refinance loan application for my mortgage with Rocket Mortgage on XX/XX/XXXX. The refinance application was for a VA refinance and would include taking money out. On XX/XX/XXXX the appraiser came to my home to appraise my home. On XX/XX/XXXX I was informed by Rocket Mortgage that appraisal was available for review ; however, it was not posted on my account dashboard as the notifications claimed. I had to call the company and pressure the client care specialist to send me a copy, which he did. Upon review of my appraisal, I observed that the appraiser had valued my condo approximately $ XXXX $ XXXX lower than expected. This was due after I had the appraisal reviewed by another appraiser, to the fact that no recent sales in the area ( XXXX or early XXXX ) were taken into account only sales from XXXX. My newly renevated kitchen ( XXXX ) was not approapirately accounted for the valuation of my home in comparison to the comps used. That is, only the median values were used.
On XX/XX/XXXX at XXXX pm I emailed Rocket Mortgage Client Care Specialists to request a reconsideration of value of my property in accordance with my rights as a veteran per the VA Lender Handbook Chapter 10 Topic 22 ( https : XXXX, page 368 of the PDF ). My email stated the following justification for the request for reconsideration of value " No outside sales more recent in sales date were used and the appraiser did not account for my totally renovated kitchen with any adjustments. Please reconsider the value for kitchen updating as well as the sale at XXXX XXXX XXXX as a more recent sale. '' At XXXX pm on the same day Rocket Mortgage replied stating " The appraiser is already providing value and has noted that the kitchen was updated one to five years ago. This is on page 6 of the appraisal report. No value would be added with an appeal. The dispute will not be granted. '' and refused to forward my request to the appraiser, contrary to the VA Lender Handbook.
On XX/XX/XXXX Rocket Mortgage issued an updated Loan Estimate which added an additional {$4000.00} in origination fees to my loan, thereby reducing the amount of cash out I would receive. On Monday XX/XX/XXXX I emailed my Loan Officer XXXX XXXX at Rocket Mortgage and asked him why this was the case and he informed me that it was because my appraisal had come in low. I emailed him later that day and informed him that I wanted to close my loan application and did not wish to continue with the loan. He replied confirming that the loan application had been closed.
As of today, XX/XX/XXXX my loan application continues to show open in their system when I log on. I continue to get emails, text messages, and phone calls telling me that they require employment verification and providing me with closing details. I have forwarded this to XXXX XXXX who continues to assure me via email that the loan application is closed in his system, however when I called him today after I received a voice mail from Rocket Mortgage asking for my employment verification again, the system flagged me as having a loan in the process.
It is my belief that Rocket Mortgage has not closed my loan application and is continuing to harass me in an attempt to bully and pressure me into signing for a loan that I have already determined is no longer in my best financial interest. I believe that Rocket Mortgage is violating VA rules regarding appraisals and purposely refusing to support reconsideration of value in order to add additional fees onto VA refinance loan packages.
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| 02/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On or about XX/XX/XXXX I received a call from XXXX XXXX with Rocket/Quicken loans. He asked if I wanted to refinance my house and take some of my equity out in cash. I put everything out on the table before I even let him check my credit. I told him among other things that I had a canceled foreclosure on my house in XX/XX/XXXX, and brought the loan current in XX/XX/XXXX. I told him all my mortgage payments have been on time since then and I'm current now. I asked if he could do the loan and he said yes. We agreed on the interest rate 3.75 % fixed for 30 years, the cash out to me at close {$50000.00}, and the cost to do the loan {$7000.00}. The process was started and I provided Quicken with everything they asked for. This went on for over a month and during that time I was asked to review my loan estimate at least 3 separate times and not once were all the parts of the estimate correct and what we agreed upon. One of the estimates had me with a 15 year mortgage. I never even mention this term. They had an appraiser come out and my house appraised at about what we estimated. I was also told by Quicken Loans personal and by email that my loan was pre-approved by underwriting. On or about Friday XX/XX/XXXX I talked to XXXX on the phone and was told I had a tentative closing set for Thursday XX/XX/XXXX. I checked my rocket mortgage account on Sunday XX/XX/XXXX and it said that Quicken had everything they needed and they were just waiting for a pay off amount from my current lender. I received a call from XXXX XXXX on Monday XX/XX/XXXX asking me about items on my credit report. She asked about a 6 year old dispute I had with XXXX XXXX XXXX ( the federal governments lawsuit against XXXX XXXX XXXX took place shortly after that and I was given a proper modification ) and the XX/XX/XXXX foreclosure that was started then withdrawn. She told me 3 days before I thought I would close they will not do the loan. I asked to talk to a supervisor and was disconnected. I called back and was directed to XXXX XXXX. I told XXXX what had happened and she said she would look into it. XXXX called me back on Tuesday XX/XX/XXXX and said she thought she could still do the loan and if there were things that needed to be fixed on the house could I do it. I said yes and she said she would call me tomorrow. XXXX called me on Wednesday XX/XX/XXXX and told me they wouldn't do the loan because it hadn't been two years since the canceled foreclosure and that they didn't see it on my credit report till now. This whole process reeks of incompetence. I told them at the beginning about the canceled foreclosure and I could see it on XXXX XXXX, so for them to tell me this is the reason they can't do the loan after over a month of knowing about it is ridiculous. Not only that, the reason they gave me for not funding my loan was a moving target. Depending on who I talked to it was changing and morphing at their whim. To string me along for over a month having me jump through hoops and tell me at the end " sorry we can't due your loan '' because of something they knew about at the beginning is wrong. Not to mention I've had this house for 20 years, make enough money, and with taking XXXX cash out and the remaining principal I still had XXXX in equity left on my home. It is unconscionable to treat people like this. I wasted over a month of my time, effort, money, and had long term planning completely ruined because of Quicken loans and I would like something done about it! I can provide any further information needed.
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| 06/01/2023 |
Yes |
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- Trouble during payment process
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Web |
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NOTE : Issue selected was the closest to my situation. Fraud and Corrupption was not an option. But since this occured during refinancing TWICE to address the same issue, I was advised to choose the option selected.
In XXXX XXXX XXXX Rocket Mortgage reached out to us by phone to quote, " remove liens and lower monthly payment '' the exact opposite happened. Rocket Mortgage failed to remove liens from home. XXXX XXXX XXXX, RM reached out again to warn monthly payments were going to increase due to property taxes, which is where the liens were attached and once again, one of two liens were removed. Once we received the Escrow Analysis, it reflected our payments would be over {$3500.00} from a monthly payment of {$1500.00}, we were now facing a nearly tripple payment. I immediately got on the phone with Rocket Mortgage and spent the next five months trying to correct their " oversight. '' Rocket Mortgage targeted our equity. The 2nd refinance should have been a corrective refi, something I was told wasn't possible. XX/XX/XXXX, XXXX XXXX presented a few options, in which I chose the interest-free corrective refi at no charge. I asked he send an email with the email with the options, which he did do and stated he would circle back to me Monday, XX/XX/XXXX, only XXXX XXXX from Rocket 's " Loyalty Dept '' contacted me the very next morning, Friday, XX/XX/XXXX, to " resolve '' the issue as " desireable as possible to us '' For we are " valued '' customers, he stated. XXXX XXXX offered a corrective refi at no charge to us and even offered to lower the rate, something else we were told was not possible when I asked for our rate back. When he called back within hours, he had a new rate and monthly payment. This demonstrated to me that Rocket could have resolved the issue and corrected their gross negligence in a day, by doing a corrective refi in XX/XX/XXXX and put this to rest, but instead, dragged it out from months, imposing unnecessary stress on myself. The new rate was 4.75 and monthly {$2800.00}, which I saw as an insult, given this was the third attempt to address an issue first attempted in XXXX XXXX XXXX. Rocket was only willing to do the corrective refi and drop the rate when it suited the corporation. It took another 10 weeks to do the interest-free corporate advance, which I had to strong arm them to do. The reps of rocket mortgage tried their best to renege the offer of the corporate advance, claiming it had to be approved. Not to mention, XXXX XXXX, calling the next morning, it appeared Rocket made the decision to do the corrective refi, to tie the lien into the loan at 4.75. An option I'd refused. The lien should have been taken care of with our equity in XXXX XXXX XXXX. We had more than enough equity to take care of all our debt and still have left over. Rocket has eaten up our equity and our mortgage has nearly doubled, interest rate doubled. All of their actions during the months of XXXX through late XXXX, lends credence to conscousness of wrongdoing, for they did not grant the corporate advance out of kindness and took a rather cutthroat approach blaming my husband and I for their gross negligence, stating we should have read the documents prior to signing, when in fact, the loan officer was on the phone with us as we scrolled through initialling and signing the documents as he pointed out the new rate and mortgage payment. Two refis, and a corporate advance later, we are still responsible for a lien that should have been taken care of in XXXX XXXX XXXX
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| 03/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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This complaint is regarding Quicken Loan Application XXXX. I applied to Quicken loans for a refinance on XX/XX/XXXX and was promptly contacted by XXXX XXXX, XXXX XXXX. I signed my application, intent to proceed and was provided a loan estimate that I have attached. As you can clearly see the rate was locked by quicken on XXXX until a period of XX/XX/XXXX. On XXXX I received a generic text message telling me my revised loan estimate is ready. Also attached. Upon accessing the document I noticed critical components such as the interest rate, APR and discount point had been changed so I immediately reached out to XXXX XXXX. I was informed he had made mistake. He admitted his error and told me he would escalate. XXXX, I contact XXXX customer relations and was told to reach back out to XXXX XXXX, and if needed I could speak to his boss XXXX at XXXX XXXX XXXX. I left a voicemail for XXXX but did not hear back. XXXX XXXX contacted me on XXXX to once again tell me he had made a mistake but that he truly hadnt escalated the matter. I advised him to have his boss XXXX contact me and that the point of locking in the rate and the point of the Loan estimate is part of truth in lending under RESPA. There was no qualifying event for him to change my loan estimate, raise my rate and attempt to charge me {$2500.00} for his error. I spoke to XXXX later on XXXX and he confirmed her was able to approve and keep my loan estimate the same as the original agreement, he apologized for the mistake and informed me nothing else had changed. He also informed me on his recorded line that no appraisal was needed again and to watch online for next steps. This call took place at XXXX EST on XXXX on his line XXXX XXXX XXXX. Fast forward to XX/XX/XXXX I got a call from a Quicken representative calling from Ohio Area code, XXXX XXXX XXXX informing me yet another mistake had occurred and I would be charged for a roughly {$600.00} appraisal. I of course expressed my concern over the matter but Quicken offered no solutions and no options. Quicken even told me if I attempt to pursue a separate application with another financial institution, as a safety net or backup plan, that they would immediately cancel my application.
Also, I received a survey from Quicken dated XX/XX/XXXX at XXXX asking me about my recent connections with XXXX XXXX XXXX I was not aware I was speaking with XXXX XXXX, he did not identify himself that way and as mentioned this time he called from the random Ohio area code XXXX versus the normalXXXX XXXX XXXX quicken line. Again, highly misleading and not sure of his intent.
I think this paints a very clear picture that Quicken lacks the proper controls and oversight to prevent RESPA TILA/Truth in Lending violations, they clearly changed my rate and terms to their advantage after locking them in and providing me the loan estimate. Secondarily, their practices are deceptive in nature and would seem to violate provisions within UDAAP because they also changed the terms without any notification. Lastly, Quicken is now saying they require an appraisal after admitting their mistakes and bluntly telling me that an appraisal was not required is also unfair and deceptive. I can only see this as an attempt to back out of a deal where their mistakes left then in a disadvantageous position and now they want out. I fear Quicken will use the appraisal process to back out or simply cancel my application due to me drawing attention to their regulatory errors and lack of proper controls.
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| 08/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I initiated a mortgage with XXXX XXXX of Rocket Mortgage on XX/XX/2021. I had just paid off an interest-only mortgage and needed a new interest-only mortgage for a higher-value property, with a principal equal to the principal I had just paid off ( but at a lower interest rate ). A relative was a cosigner to take advantage of a program through the relative 's bank that shaves down the prevailing rate.
I can no longer view the application on Rocket Mortgage 's Web dashboard, so there are some specifics I can not provide ( such as the exact interest rate we applied for ), or certain exact dates.
XXXX did not like the personality of my relative and wouldn't return his multiple phone calls to discuss the mortgage. But we were left confused because XXXX kept asking for information that their Web portal didn't indicate we needed to provide. In some cases, the Web portal asked for the same thing multiple times. This was part of XXXX 's reply on XX/XX/XXXX by email when we continued trying to get clarification : " Im telling you what we need. The website is just automated. '' But XXXX asked for information that did not even apply to us. For instance, he kept asking for the relative 's apartment lease agreement. But the relative isn't leasing an apartment ( he is in a retirement home and pays a monthly bill, but it's not a lease ). XXXX never understood this, and refused to talk with the relative to get clarification. He even got the nature of my relationship to the relative wrong multiple times.
Eventually, XXXX called me to tell me he was denying my loan. He must not have been allowed to do that because I then got an email hours later that they were scheduling an appraisal ( I had given them a credit card previously with a {$500.00} deposit for the appraisal ). However, it was abundantly clear that Rocket Mortgage was now going through the motions and fully intended to reject us based on a personality conflict.
We had to escalate the issue multiple times within Rocket Mortgage and spoke with XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX. Initially, the escalations were ridiculous. XXXX XXXX, for instance, just kept referring us back to XXXX, who was clearly already bent on rejecting our application.
They kept giving us different information, in some cases telling us that my relative 's XXXX IRA counts toward income, then telling us it didn't, then telling us it did again. Meanwhile, we learned that it took them at least THREE weeks after we opened the application to even send it to their underwriting ... all this time, the clock was ticking on how long they would allow us to have our application open for.
The appraisal ended up evaluating our property for hundreds of thousands of dollars less than our neighbors ( based on other recent sales ), even though we have the largest property in the entire neighborhood.
Meanwhile, they never understood our situation, did not provide the correct information on requirements, initially would not communicate with my relative, waited weeks to start the underwriting process, sent us multiple emails that we were conditionally approved, and eventually, the clock just ran out.
They purposely dragged their feet to deny the loan because they did not like dealing with my relative.
They NEVER sent a letter explaining anything when they finally closed/ denied our application. They did not provide copies of the credit reports. They kept our deposit money.
We are now harmed given the increased interest rates.
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| 06/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I began the process of attempting to refinance with Quicken Loans, LLC on XX/XX/XXXX. My initial experience with home loan expert XXXX XXXX was pleasant. We decided on a 30 year conventional loan ( refinance ). She initiated the wheels in motion to have me upload documents ( pay stubs, bank statements ) and conducted a HARD inquiry of my credit. At the time COVID-19 had just begun and schools were closed ( I am a teacher-this info will be valid later ). After back and forth, I received the closing disclosure issued XX/XX/XXXX and a closing date of XX/XX/XXXX. I would often look at the APP ( Rocket mortgage ) and see that more documents would be needed. The same documents that were already provided. Time elapsed and they requested more pay stubs. I went back and forth with them that now schools had officially been closed as of XX/XX/XXXX, the district was not sending them. There response ( call your principal, give him your loan number and tell him to give us a call ) .. I was so upset, first of all it is none of my principals business what I am doing with my own property and but for quicken loan dropping the ball and not being current on info I had already sent prior this would not have been necessary. So after consideration, I emailed HR about not receiving pay stubs in the mail in which I received an email back that the district was officially closed but that she would generate a stub due to the circumstances put forth ( needing another stub for closing due to the precious one being outdated ). That was sent, moving forward received closing date of XX/XX/XXXX ( a month later ). The woman came, we signed the paperwork at XXXX. The loan to XXXX XXXX was supposed to paid off on XX/XX/XXXX. She drove off, everything was fine. XXXXI receive a call from XXXX saying the closing has been cancelled due to a name change, I said I don't know what you are talking about we just closed earlier that morning and the documents were fine. She said well I have to speak to the underwriter and I will get back to you. ( NO ONE CALLED ME BACK ). I called someone the next day and spoke to XXXX on XX/XX/XXXX ( she didn't see anything referring to a name change ) said someone would call me ( NO ONE CALLED ME ). Spoke to XXXX on the second attempt to find out what was going on and the third attempt was XX/XX/XXXX with XXXX and fourth attempt was with XXXX on XX/XX/XXXX. Meanwhile, I reached out to XXXX and XXXX ( left messages no response ). XXXX provided me with XXXX XXXX name and number. Called her and she said I will call you back with the information as to what is going on. She called me later that day and told me that there was an issue with my last name and the hyphen and that they would need to do ANOTHER hard inquiry on my credit. I was appalled that after all this time, you are saying to me that I have closed and signed all documents on XX/XX/XXXX with my name being spelled correctly, that you want to do another hard inquiry on my credit-FOR WHAT A HYPHEN! I replied to her so if I don't let you do another inquiry on my credit, you will not pay off the loan to XXXX XXXX, she said yes. I simply said NO, you may not do another inquiry and we will NOT be refinancing with your company. I think they were very unprofessional, misleading, and I am still unclear as to why everything was halted when it was not my doing. I think it is a SHAME that I had to upload documents with my correct name over and over again for almost 2 months and to have it end this way is disgusting.
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| 09/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
- Application denials
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Web |
Servicemember |
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I was contacted by rocket mortgage several times in a week about getting a property mortgage after finding out that I had a mortgage with XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX Florida in the name XXXX XXXX XXXX, in which I could not find the loan information after being told it was purchased by somebody using my name and altered driving records in attempt to steal my drivers license and use my identity to cover it up, also is using XXXX XXXX and Account after hacking my email, the mortgage was not found, and it could not be located. In speculation The mortgage was being transferred to rocket mortgage from XXXX XXXX, mortgage Lender was adamant forceful in proceeding to get me to allow her to run my credit. I told her that I had to unlock it in order to except the inquiry. She proceeded to do it anyway, and told me that I was denied, and there was nothing she could do to help me. I called later that evening and spoke with the manager. The manager of Customer Relations told me that she had been speaking with someone right after me the voice changed, and she was no longer speaking with me I found out that the loan was being put in someone elses name and information not my own. I was told to report this to law-enforcement as mortgage fraud, and im filing a complaint to get to the bottom of this it was also another mortgage inquiry that was sent today XX/XX/XXXX that I do not except, on my XXXX application and Im not able to do so until I speak with my realtor, who also knows whats going on. I am disputing it with a Credit bureaus, and I will attempt to reapply through my personal mortgage lender. I will also follow up with the senior advisor of XXXX XXXX about this matter. I do believe that this is related to the mortgage. I was told that I had with XXXX XXXX which was a HELOC of equity in which my father was allowing me to take out prior to his divorce and put under our family trust property XXXX XXXX XXXX, XXXX and our family trust, it looks like somebody attempted to do this and took advantage leaving me helpless in all afforts to protect our family assets, and his immediate children as the beneficiaries of the trust, what they were attempting to do now is change the situation by purchasing another property, making sure that I am denied to purchase the loan and attacked my credit score with other various loans and inquiries so that I couldnt get approved for the loan as I attempted to purchase as a new home as well. I believe this is related to my emails being hacked into early XX/XX/2023 and all the information about the HELOC and the property equity that was being transferred to me as a trustee/successor was in my emails that were hacked prior to contacting My dad who sent me all the information early XXXX to take over his mortgage payment to get his loan fixed so he could purchase another property here and come to live retirement soon in Florida. I was told that there was a lady name XXXX, who was contacting my father, harassing him about the sale of his home. My dad is a veteran of the United States military and he has a VA mortgage located at XXXX XXXX XXXX XXXX il XXXX. I was attempting now to purchase his property and take over the home the mortgage prior to the sale of the home. I was told by law-enforcement that there is a third-party involved. I will be seeking legal counsel. I also spoke with the realtor and gave her my dads address and she said is that your dads house as if she knew what was going on already.
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| 03/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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At the end of XX/XX/XXXX we resumed an application process that had been put on hold in XX/XX/XXXX. Our loan officer re-opened our file and once some information had been updated he took our application for the financing the purchase of our new residence. On XX/XX/XXXX, we received our preliminary pre-approval letter.
After going through available programs, we chose and were quoted a 30 year, fixed rate conventional, program with 20 % down.
On XX/XX/XXXX we received the early disclosure package, Certification & authorization, Interest Rate Disclosure/locked, and Intent to Proceed. All were signed and uploaded.
On XX/XX/XXXX we received our Application package, Credit Inquiry, XXXX, application package and Loan Estimate package. All were signed and uploaded.
On XX/XX/XXXX, after a change in down payment from 20 to 5 %, we received a re-disclosure package, which was signed and uploaded.
On XX/XX/XXXX we received a Deposit Agreement and request to provide a Gift Letter for the down payment which was signed and uploaded.
On XX/XX/XXXX we received a formal approval letter with conditions. The conditions included, transfer of title to one of our properties, proof of funds, payoff of a credit card, proof of payment for taxes, insurance and cancelled checks on a property where the owners hold a life estate, and several others. All were completed and uploaded during the timeframe of XX/XX/XXXX-XX/XX/XXXX.
On XX/XX/XXXX the appraisal was scheduled and completed.
On XX/XX/XXXX another gift letter was requested for the credit card payoff ; this was completed and uploaded.
On XX/XX/XXXX the appraisal was available online. The value came in {$20000.00} over the asking price.
Throughout this whole process there seemed to be a lot of focus on a property that we have title to, which the owners hold in a life estate. We provided all necessary explanation of this situation and nothing further was mentioned.
The last 2 conditions, proof of transfer of funds for closing and proof of payment of the earnest money, were pending.
The appraisal was reviewed and a question related to flood insurance was cleared by the loan processor. The only thing left was the title report and a closing date.
On XX/XX/XXXX my husband received a phone call from someone in underwriting, who we'd never spoken to throughout this entire process to advise that their " management team had audited our file and determined that Quicken could no longer offer the program as disclosed and we had been approved for and the only way to move forward was with an investment property loan at a higher rate with 20 % down.
We were completely floored by this new information and couldn't understand how we had gotten 3/4 of the way through this process just to find out they couldn't offer what had been disclosed and the rate we had locked. We chose not to move forward with an " investment '' loan, because it wasn't investment, it will be our residence.
I have an email log of conversations to show there was never any indication there would be an issue with the conventional loan.
We requested our appraisal fee to be refunded, because it became clear that they knew the loan wasn't going to move forward as disclosed, prior to the appraisal being ordered. We've received no firm commitment of that refund to date.
Please audit their practices. They're doing things that smaller lenders would never be able to get away with.
I can provide all names upon request.
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| 08/09/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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I was looking to do a 15-year fixed loan, a cash-out re-fi mortgage. I came across a Quicken Loans ad in my regular mail back in XXXX 2016 so I applied with them. I started my loan process with Quicken Loans , Inc. on XXXX/XXXX/16. I was told they typically close fairly quickly in 45-60 days in most cases, maybe up to 100 days in extreme cases. Here it is now XXXX/XXXX/16, 125 days later, and I still do n't know if we are even close to arranging a closing at a title company. I do n't think my case is extreme and feel it should have been closed at the latest in XXXX.
On or around XXXX XXXX, 2016, I logged into MyQL.com account and saw an announcement that stated, " Good news! Your loan is in final review! Your closing is right around the corner. '' That was about 39 days ago. Nothing could have been further from the truth. When I would inquire as to what was needed ( because I always checked online frequently and immediately completed my requirements listed on my " To-Do '' list ), when I would inquire as to what was needed, more times than not I would be told that someone or some department is waiting on a document from a creditor, or some check stubs from me, or something ... things that had already been provided. When I would point out that those documents had already been uploaded and should be readily accessible in the " All Documents '' section of my file, then something else would come up that was necessary. This became an extremely frustrating experience because I was often asked 2 or 3 or even 4 times for the same document that someone was waiting on, and all the time it was already uploaded. Most of the time I would just download the same processed document from Quicken 's site and resubmit it.
The frustrating part is that no one seemed to manage what was actually received and what was actually required. It 's as if they had no motivation to check my records before just sitting and waiting, assuming they were owed something. No phone calls or voice mails to me with any specifics as to the delays in the processing of my application. Just a lot of sitting and waiting on things no one should have been sitting and waiting for. No one, save one person, was responsive and proactive in trying to get this loan closed in a timely manner. The only person at Quicken Loans, Inc., in this whole process who was a standout to me was the original person I dealt with and also dealt with again a couple of times throughout, and that was my Mortgage Banker XXXX. He alone is to be commended for his professionalism and his eagerness to make things happen. Everyone else, if I ran the company would be fired!
I have been assigned a new Customer Service Specialist. I told the previous one, XXXX, that if I do not get any progress by Monday, XXXX XXXX, 2016, I would file a complaint. No one even bothered to call me back to see what my issue was and how they would resolve it. Flash update : As I was writing this complaint, at XXXX CST on XXXX/XXXX/16, I just realized that the 'new guy '' sent me an email to request a hand-signature or " wet-signed '' copy of the request to get an updated mortgage payoff. Again, no prompting ( other than an obscure email among the 58 others I have n't read yet ), no sense of urgency on what is needed from me to move things along. And, no one even bothered to call to let me know either via voice mail message or directly. This is what I 've been dealing with in frustration for about the last 60 days.
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| 12/13/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I requested some refinance loan estimates from a website and was contacted by XXXX XXXX from Quicken Loans on XX/XX/XXXX. We talked for a while and I provided him with all of our information to provide a loan estimate, this included our names, SS # 's for both me and my wife, loan amount, income, property address, estimated value of the property and a lot of other details. He told me he could offer me a " no cost '' loan at 2.25 %. I told him that sounded good, but I would need a loan estimate since we were shopping for the best loan for our situation. I told him that we had a verbal offer of 1.75 % and he told me that was not possible because the lowest possible VA rate is 2.25 %. This statement confused me, because I was not aware the VA set minimum rates and because we already had XXXX offers below 2 %. This is the first time I believe he lied to me. I was still interested in the 2.25 % because there were no costs associated with it and there was with the other loan offers. He told me he would send over the loan estimate. I never received it.
On XX/XX/XXXX he text messaged me saying he needed more information. I thought this was strange since I thought he got everything he needed when we talked on the phone and was supposed to send me a loan estimate. So I asked if he needed the information just to get me the loan estimate. He responded back saying it was to move forward with the refinance. I told him again that I needed to see a loan estimate before moving forward. I began to get leary of him at this point since he seemed unwilling to send me a loan estimate. I also mentioned that he had it listed as a 15 year loan in his text message and that we wanted a 25 or 30 year loan. He responded saying that in order to do the IRRL we would need to stay at the same loan length we were currently at which was 15 years. This is the second time he lied to me. At that point I thanked him for his time and told him we already had offers from other companies for this exact loan that I was asking for.
He didn't seem to understand that, so I explained it again with more detail. He then said he could do a 25 year loan at that same rate. I didn't question the fact that he just told me that wasn't possible, I just told him again that I would need to see a loan estimate. He said categories A thru C would be {$0.00}. I again told him that sounded good and to please send me a loan estimate. At this point he finally agreed to send me a loan estimate.
He sent the loan estimate 15 minutes later. In his email, he made it sound like everything was like we talked about the 15 minutes prior to him sending the loan estimate, but it was not, it was {$1800.00} more. He said that there was {$500.00} due at closing, and that was not true, it was {$1500.00}. He had an appraisal fee when no appraisal is required on a IRRL. I responded back to his email saying this was not what we talked about, he said things had changed. In 15 minutes things had changed, really? I responded back letting him know how displeased I was and not to contact me further.
All I was asking for is loan officers to tell me what they can offer me and provide the information they promise in a loan estimate in a timely manner so I can compare offers. I lodged a complaint with Quicken Loans about this situation but have not heard anything before I filed this complaint.
I have attached a PDF of the email exchange, the loan estimate he provided and the text message exchange.
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| 10/09/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Application, originator, mortgage broker
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Web |
Older American |
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After many high pressure phone calls, my wife listen to and gave information to Quicken Loans and won me in with the help of the salesman promise of a refinance to lower my monthly mortgage payments. Then he asked for {$500.00}, good faith money assuring use there would be no problem unless we backed out. All done on phone. My wife gave him all information he asked for including a government reduction loan attached to our mortgage with a 5 year forgiveness and no payments from us if we stayed here for 5 years. The Salesman assured us there was not problem and asked of {$400.00} which we paid. Said it would cover appraisal of our home. My wife used an on line appraisal tool because our area has extreme value changes. That 's why we got the Gov. Loan Reduction. After we paid our loan officer set us up online to upload documents and we recieved phone calls from others who said they worked for Quicken Loans, Documents person, Title Research person and The Appraiser Person who set up an appointment for Thursday of the week. Wednesday of the week, The Title Person Called and asked about the Gov. Loans which he said was a lean and asked for documents after I told him it was A Gov. Reduction loan handled by the Gov. and our Loan company. The title Person said he was familiar with this and there would be not problem. They would reach out to the Gov. Agency and let them know we would be changing Mortgage Companies, " No Problem he said. '' The Salesman also said, " No Problem '' we called because, the on line set-up looked different from what he had told us. He said it was only him checking as many possibilities as could and we were lucky we locked in because the interest rate had just gone up. We uploaded to the Title Person information to contact the Gov. Reduction Agency. The next day, Around XXXX. The Appraiser ( told use he worked for Quicken Loans ) came over and appraised our home at the price the Salesman said we needed to close the loan with no Problem. A week later we got a cold phone call from an upper level Mgr. at Quicken loans saying we could not get a loan due to the Gov. Lean. We said Then return our Money. Because, we told you about the reduction loan before we agreed and The Title Guy Knew before the Appraiser came out and you could have cancelled his visit as he said the money was for the appraisal which we did n't need as, our area values changes daily, Re-estate people call constantly, They use their tools and do n't charge us. They became rude, Called us lier on Gov. Loan, I hear my wife tell him and the Title Person. and had us wait weeks while they reviewed and came to the same line. We feel the took our money. Also Quicken loan had turned us down a year earlier because we would not make a down payment, no money was asked for at that time. Our mortgage Company refinanced use with Harp and then we got the Gov. Reduction. Now they are calling after, my wife filled out a form that said she won an small computer online. These people are a wrong. and We would like our {$400.00} Back. We can not afford the money or the constant phone calls- XXXX to XXXX times a day. My wife has an unlisted number, and I know they got it with the Phony ad about her winning a computer and needed her info to send the prize. We would like your help in getting our money back. As all the other Mortgage callers did not charge and said upfront that it was not to their advantage to refinance us to only lower our monthly payments
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| 05/16/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Application, originator, mortgage broker
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Web |
Older American |
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In XXXX XXXX I applied for a mortgage refinance 5 year ARM from QuickenXXXX. The process of getting their loan meant that I had to deal with numerous inconvenient calls at all hours of the day from XXXX plus company team members, causing hassles, confusion and doubt. Most times I received a recording when returning a call, even when calling back within 5 minutes. After an arduous 3 1/2 month process, it was ending. I signed the loan documents and they were notarized on XXXX XXXX, XXXX a.m. I found the company 's Right To Cancel ( rescission ) forms gave me the option to rescind within the three days after I signed. Considering what I went through, I decided to rescind that same afternoon and immediately FAXED the company 's forms using the FAX number provided attention to the " Director of Accounting '', as indicated. The FAX did not go through and gave a " line busy '' error message, " make sure the recipient 's FAX machine is ready to receive FAXes ''. I called the company and got their recordings. I searched for the phone numbers in the loan documents and online, as no phone # provided on rescission form. When I finally connected with a Quicken staff, he did not know the number for the Director of Accounting. Concerned, on XXXX/XXXX/XXXX one day after I signed, I mailed the Right to Cancel forms USPS certified, return receipt. The next morning XXXX/XXXX/XXXX, day two after I signed, I emailed the company their FAX number was not working and requested assistance to rescind. I added I mailed the forms postmarked XXXX/XXXX/XXXX and provided the USPS tracking number, but I still wanted to fax to expedite. I asked the company to email a working fax number. On XXXX/XXXX/XXXX Instead of giving me the fax #, the company emailed they would refer me to another team member. Then I received a phone voicemail with their office and cell # 's to call back, no FAX number provided, and no one picked up when I called back a little later. I left yet another phone message and email requesting assistance to rescind. By XXXX/XXXX/XXXX XXXX I received a phone voice message with a fax, but it was the same bad FAX # and too late deadline passed. Then I received an overnight mailing/letter dated XXXX/XXXX/XXXX from the company saying that THEY were canceling the loan, adding insult to injury. I emailed them, received an apology by the name on the letter stating letter sent in error w/ acknowledgment I am the one rescinding the loan. Finally I noticed my personal XXXX account webpage posted a new mortgage debt posted the amount of the rescinded QuickenXXXX refi loan. I immediately emailed the company informing them of their error and asked them to please remove it. After an exchange of emails, the company said that the new Quicken debt had been posted because they had not received a copy of the rescission request within the 3-day window. This was incorrect. The instruction on the forms stated I could fax or mail w/postmark before the deadline which I did and notified them. Furthermore, Quicken did not assist me in submitting my rescission in a timely manner. Their actions added greatly to my distress and the ongoing stressful state dealing with them. After explaining and explaining the company finally acknowledged their error, but added that they did n't know how long it would take to remove the new debt from my personal XXXX account page. My hope is with this communication, fair practices and protection for all consumers.
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| 02/10/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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To whom it may concern, I 'm writing in regards to our recent experience with Quicken Mortgage Loans and the ongoing issues regarding the errors within the mortgage 's closing documents.
In XXXX my wife and I refinanced our home, which was previously purchased under her name only, in XXXX before we were married. Recently we learned that the deed is still in her maiden name, only. Upon learning this, we contacted the loan servicer Quicken Loans and I was told that I was only a non-occupant co-signer and any error is left up to me to correct. I disagree.
Its indisputable that Quicken knew I was an occupying, co-borrower before the time of settlement as I was residing at the home in which we were refinancing. I was required to provide all personal income statements, including jointly filed federal tax return ( s ), my SS #, DOB, address, employer, and financial records all of which verified my address. This information was required before the lender would attempt XXXX verification. Further I fail to understand how the mortgage note and settlement paperwork was completed with my spouse 's last name being wrong, reflecting her maiden name. Lastly, if I were merely a un-occupying cosigner, why was the cash out check written to myself and my wife and mailed to the the house 's address?
My complaint includes 4 key points : 1. The Uniform Residential Loan Application, note and security instrument, ( which I signed ) and settlement paperwork all have identified me as an occupying coborrower, but my name was not added to the property 's title/Deed. ( I have proven that this was my principle at this address for? number of years and have been the main obligor responsible for repayment of the mortgage. ) a. This is a direct contradiction to HUD 4155.1 4.A.1.d, " Both occupying and non-occupying borrowers and coborrowers : take title to the property at settlement, are obligated on the mortgage note, and must sign all security instruments. '' b. This is a direct contradiction to HUD 4155.1 4.A1.e " Cosigners do not hold ownership interest in a property are obligated on the mortgage note and have no liability for repaying the obligation, and must complete and sign all loan documents except the security instruments. '' XXXX This is a direct contradiction to HUD 4155.1 4.C.3.c which reads : " To enhance the sustainability of homeownership for borrowers with insufficient credit histories, the qualifying ratios are computed only on those borrowers occupying the property and obligated on the loan. Non-occupant coborrowers may not be included. '' 2. the title was never updated even though we both signed the security instrument. To this day the Title/Deed does not reflect my wife 's correct, legal, married name, or my name. HUD 4155.1 2.B 3. When contacting Quicken, they informed me I was not a coborrower, but a non-occupying cosigner with no interest in the property, yet they used my financial history and credit to qualify our refinance loan. This is a direct contradiction to HUD 4155.1 4.A 4. If only a non-occupying cosigner, why was the refi cash out check written to myself and my wife and addressed to us both at the house address? This is a direct contradiction to HUD 4155.1 3.B If nothing else, we would like to have the title corrected to reflect both of our correctly spelled names as appearing on the loan application and documents and back dated to the date of refinance.
Thank you, XXXX XXXX
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| 05/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My name is XXXX XXXX XXXX I have applied for a mortgage with Rocket Mortgage for a purchase of an apartment in a XXXX XXXX XXXX co-op. Rocket Mortgage gave me a pre-approval letter on XX/XX/XXXX, we found an apartment at XXXX XXXX XXXX ( XXXX XXXX ) for {$430000.00} ; signed a sale contract on XX/XX/XXXX, put a deposit for it ( 10 %, equaling {$43000.00} ) and went through the process of underwriting for loan number XXXX. On XX/XX/XXXX Rocket Mortgage issued me a commitment letter for a loan amount of {$340000.00}. After that they ordered an appraisal which was completed on XX/XX/XXXX. Before ordering it, XXXX XXXX discussed it with me and said that because the apartment is sold as is theyll need to make sure that its habitable/livable by the time of closing. I agreed to it since we saw the apartment first hand and checked all the appliances and everything was in working order. The only problem is that the apartment is old and needs renovations which we were planning to do anyway after closing. After delivering the appraisal, I suddenly get a message in my Rocket Account to-do list saying that all structural/safety/livability issued need to be repaired before closing. This include a new kitchen, new bathroom, skim coating and painting all of the walls and ceilings, refinishing and repair all floors within the unit, updating of any electrical and plumbing throughout the apartment. When I communicated to my senior purchase specialist XXXX XXXX the fact that we cant renovate the apartment for which we havent been approved by the co-op board yet ( in order to do any kinds of renovations in a XXXX XXXX co-op an application needs to be submitted to the board by an owner of the apartment for their approval ), she simply kept saying that renovations need to be completed without offering any solution. Both me and my broker XXXX tried to explain the situation to her multiple times just to get the same response : renovations need to be done. When we ask how were supposed to do that, she offered absolutely no help and refused any solutions I offered ( such as, putting a close into a mortgage contract saying that if i dont renovate it within three months after closing, Ill be paying a penalty ). I also emailed XXXX again on XX/XX/XXXX, explaining the situation in detail once again and asking for an XXXX agreement at least so that we can get a board approval to proceed with renovations. I got an email from XXXX in response with the underwriter has already advised twice that all the repairs that are listed must be completed prior to the loan closing. Have a great day! No advice, no solution to the problem, and no knowledge of the XXXX agreement at all. In fact, when I spoke to her on the phone about it, she said Im not even going to pretend to know how it works. How was I assigned a team to work on a XXXX XXXX co-op closing if they have no idea how it works, absolutely refuse to find any solution and keep repeating the same thing without even trying to understand the situation? Right now were at a dead end situation with this. I would really like to know how this can be resolved. I have invested a ton of money, paid all sorts of ridiculous fees to Rocket ( including the insurance they made us buy for the apartment we dont even own yet ) just to be refused AFTER being issued a commitment letter. Honestly, Im quite astonished at such complete incompetence and utter disregard for their customers.
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| 03/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a cash out refinance with Rocket Mortgage on XX/XX/22. I provided all of the information and a credit check was performed and I was approved. I was moving forward through the process. The process moving fine. I provided all of the necessary documents. However, because they did not understand my business structure, they started to question everything. However, this was not until they viewed my driver 's license. They then started to question and request a lot more documents. They blamed this on the XXXX XXXX requirements. I was provided an option to cash OR at the very least refinance out of my XXXX loan. They told me that my house needed to appraise for {$300000.00} to qualify for the cash out. It appraised for {$260000.00}. I had questions for the appraiser, which I was able to get answered. As we then began to move forward, Rocket Mortgage started moving backwards, I was already approved based on credit and income, but they wanted to revisit my income. I have a business and expenses. I have business taxes and have been in business for almost XXXX years. My business pays for my vehicles. I have provided information including the tax returns,XXXX months of business bank statements, leaseback agreements, and the vehicles covered under the business insurance. The all show that this can be excluded from my personal expenses. Again, this was not an issue until after the appraisal. They had questions prior but had sorted it out. In the beginning, they also had questions about my business and family trust. I had to send them emails and provide trust documents to show and explain. Again, this was not an issue until they say my driver 's license photo. It was so blatant that I emailed them to discuss. They did not respond in email, they called. So, the week on XX/XX/22 a representative other than the person that I was speaking to called me to state that they were not moving forward because they could exclude my XXXX vehicle from my income, and it made me over the debt-to-income ratio. I find this interesting because then they should not have had me pay for an appraisal or advance through the process without fully qualifying me. They told me we were at the end of the process, and everything was moving forward through closing. Now at the last minute there was an issue. I earn more than enough income with disposable income left over. I have purchased high value items with the same documentation, and no one has ever had any issues I provided Rocket Mortgage with a plethora of information. I emailed the XXXX loan officers that I dealt with because my request for communication was going unanswered. So, then I told them that I was going to file a complaint. They responded once I did this and then was given another loan officer who called me on XX/XX/22. she told me that she would have done the loan a little differently and has more experience with business and self-employed income. She asked me to give her a couple of days. I did, she called me on XX/XX/22, but didn't leave a message. I called her and she asked a question. I told her that I provided all of the information and even connected the previous loan officer to my XXXX to get whatever information they needed. She said she would call me back. it is now, XX/XX/22 and nothing. I called on XX/XX/22. There is definitely something not right. It was something nefarious or done incorrectly, but either way, it needs addressed.
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| 09/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Fees charged
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Web |
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I am writing concerning a continued issue that remains unresolved involving a late fee I have been assessed relating to my mortgage. I initially financed my mortgage with Rocket Mortgage back in XX/XX/XXXX. In XX/XX/XXXX they assessed a late fee on my account despite doing everything I was instructed to do by Rocket to setup payment, being told by Rocket that my payment had in there words " been applied '' to my account, and once a drafting issue had been realized and I was notified of it by Rocket promptly taking action. Here is the timeline of events.
XX/XX/XXXX, XXXX Mortgage closed and was funded.
XX/XX/XXXX, XXXX Recurring payments setup. Confirmation e-mail received XX/XX/XXXX, XXXX Notice stating the following : " Your payment has been applied. We've received your payment for your loan ending in XXXX. Thank You! Your bank account may not reflect this payment for up to 1 to 2 business days. This payment will be reflected on Rocket Mortgage. '' XX/XX/XXXX @ XXXX Received an e-mail t stating : " Your Payment couldn't draft. The account or routing number used for your paymetn was invalid. Please check wit your bank to make sure you have tghe correct information... .Your payment is still due, but you may be able to avoid dmaage to your credit and possible late fees by getting in touch with us before the ned of the month ....
XX/XX/XXXX @ XXXX - Payment with revised bank account information submitted and successfully drafted out of my bank account.
XX/XX/XXXX, XXXX Mortgage Statement for next month issued with late fee applied.
XXXX through XXXX XXXX Engaged in back and forth phone conversations with representatives of Rocket Mortgage and was told that despite confirming on XX/XX/XXXX that the payment was applied and the statement that if the issue was taken care of by the end of XX/XX/XXXX a late fee could be avoided they would not waive the late fee because the payment was made outside the grace period. While this may be true, Rocket Mortgage 's communications prior to that date appear to me to have been very misleading. As a consumer Rocket led me to believe that my payment had been applied and fees could be avoided if the situation was promptly rectified ( which it was ). I was not concerned that the money had not drafted out of my account on either XX/XX/XXXX or XXXX because Rocket said in their e-mail stating that the payment would be applied, that it could take 1-2 business days for the withdrawal to appear in my bank account. Then despite statements that if this was resolved by the end of the month ( XX/XX/XXXX ) a late fee could be avoided, they still applied one.
Many other financia
l institutions ensure that bank information entered is correct by, for example, placing two small deposits in your account that are then verified with the financial institution. Or asking you input the routing and bank account information twice to ensure they match and have
the right number of digits. Rocket takes none of these steps, it is almost as if their system to let people make mistakes and be subject to a late fee.
Also upon asking Rocket Mortgage for a copy of the terms and conditions that I consented to when signing up for auto payment ( such as taking the risk if payment is not received on time due to an error entering bank information ) they not only refused to provide me a copy, but when pressed I was told they do not even have one that could provide.
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| 07/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Complaint against Quicken Loans dba Rocket Mortgage Complaint Quicken Loans dba Rocket Mortgage XXXX XXXX XXXX, XXXX, MI XXXX XXXX Quicken Loans dba Rocket Mortgage Refi Application Initially worked with XXXX XXXX and XXXX XXXX Application for refi was submitted on or before XX/XX/XXXX Locked in an Interest Rate of 2.875 % Made payment of {$250.00} toward Good Faith Deposit Agreement, XX/XX/XXXX All material and information requested was submitted on or before XX/XX/XXXX Credit rating is Excellent XXXX Quicken Estimated property value as {$290000.00}, Balance on present loan is at {$89000.00}, Loan request {$110000.00}.
I was conditionally approved XX/XX/XXXX with an explanation the next step was to verifying property details such as title and homeowner insurance and advised to continue checking " To Do List '' portal. ( THIS IS WHERE I SUSPECT MY ISSUE WITH QUICKEN LOANS STARTED ) My last " TO DO LIST ' item was a request to show proof the Internal Revenue Service ( IRS ) had deposited my income tax refund into my banking account. I made several calls questioning that request, however I did respond and forwarded to Quicken Loans, the information I kept receiving from the IRS, that my income tax returns were being processed.
On an occasion I volunteered to make the exact deposit amount of my returns into my account, if that was the issue. In response to their request, I showed proof ; my income tax returns were submitted and were being processed. I had no power to do anything else but wait for IRS to move.
Calls to Quicken from included, XXXX XXXX, XXXX XXXX XXXX, the bankers who started the initial application and a list of others asking why that particular request. I let it be known that it felt like discriminatory practices were in play. I had previously submitted three years of Income tax returns, XXXX, XXXX, and XXXX. The reason I was given for this odd request ; was to prove I had actually submitted my returns. My response was I could prove that. I was then told the request was to prove IRS had accepted my returns. My response was I could prove that.
On one of my follow up calls to Client Relations, I spoke to XXXX XXXX and who informed me they had closed/denied/canceled my application because the client was unwilling to provide required documents. He offered to return my {$250.00} Good Faith Deposit and a {$500.00} discount to reapply when the deposit was made. My responds was that was not were my interest lie. XXXX XXXX and XXXX XXXX diligently worked hard to present a package that I liked which offered a XXXX interest rate. He apologized but was unable to offer the same deal if I renewed my application. Ms. XXXX later repeated the same.
I asked to speak to someone above him. I dont believe in arguing with someone reading a script.
XXXX XXXX, the Lead XXXX XXXX, phone number XXXX, reached out to me XX/XX/XXXX. I explained. She said she needed an opportunity to look at the file and would get back by Friday, XX/XX/XXXX.
Ms. XXXX returned the call XX/XX/XXXX and said the reason for that request was Quicken wanted to see the deposit go into my account to verify I had not amended my returns. I indicated I was not satisfied with that response, to whom could I speak to other than her. She indicated she was the end up-line. My response was I was taking the complaint to the Commissioner of Banking. This explanation was supposedly on a recorded line.
|
| 03/09/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
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my refinance closed on XX/XX/XXXX and escrow money was wire transferred on XX/XX/XXXX ( {$2200.00} ) the payoff was sent XXXX and received at Quicken Loans on XX/XX/XXXX, after Quicken withdrew {$660.00} from my account on XX/XX/XXXX I contacted the closer at Results Title to see why Quicken Loans did not show they received my payoff and close my other mortgage out, after a few days ( XX/XX/XXXX ) Quicken Loan located my payoff and closed out my other mortgage ( they held my payoff for 10 days ).
I emailed Quicken Loans along with attachments for there review : I just received an email that my payoff check was being mailed {$1400.00}, well I think you have an error in the figures My closing was on XX/XX/XXXX and my payoff was {$160000.00} and I should have a {$400.00} credit so my total payoff should have been {$160000.00} ( see below ) XX/XX/XXXX withdrawal from my checking account {$660.00} My deposit of {$400.00} And my escrow on XX/XX/XXXX of {$2100.00} Total owed to me is {$3200.00} Response from Quicken Loan : Thank you for your email. Reviewing your payoff statement, I see that {$1400.00} of your escrow balance was 'netted ' and applied towards the new loan. The full amount of your payoff escrow refund was {$1800.00}, and this was mailed to you on XX/XX/XXXX.
Please feel free to contact us if there is anything additional we can do to assist at that time.
Remember, you can chat with us, view your account information, edit paperless billing, and schedule one-time and automatic payments on your Rocket Mortgage account.
Thank you for being a Quicken Loans client and have a great day!
emailed back to Quicken Loans : Response from Quicken Loan : Thank you for your email. Reviewing your payoff statement, I see that {$1400.00} of your escrow balance was 'netted ' and applied towards the new loan. The full amount of your payoff escrow refund was {$1800.00}, and this was mailed to you on XX/XX/XXXX.
Please feel free to contact us if there is anything additional we can do to assist at that time.
Remember, you can chat with us, view your account information, edit paperless billing, and schedule one-time and automatic payments on your Rocket Mortgage account.
Thank you for being a Quicken Loans client and have a great day!
Response from Quicken Loan : Thank you for your email. Reviewing your payoff statement, I see that {$1400.00} of your escrow balance was 'netted ' and applied towards the new loan. The full amount of your payoff escrow refund was {$1800.00}, and this was mailed to you on XX/XX/XXXX.
Please feel free to contact us if there is anything additional we can do to assist at that time.
Remember, you can chat with us, view your account information, edit paperless billing, and schedule one-time and automatic payments on your Rocket Mortgage account.
Thank you for being a Quicken Loans client and have a great day!
emailed back to Quicken Loan : I was sent {$1400.00} was mailed to me and I have received the check ( check # XXXX ) I did not receive the XXXX nor did I receive the payment that was taken out of my account for the loan that was closed on XX/XX/XXXX and funded on XX/XX/XXXX And I was not given the credit of {$400.00} that was to be returned to me.
Quickens Loan had my payoff for 10 days before they located it after I called the closing agent as to why they are still taking money out of my checking account, see attached
|
| 01/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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We started a new loan approval request with XXXX XXXX XXXX of Rocket Mortgage in mid XX/XX/XXXX. We wanted a Pre-Approval letter to begin our search for a multi-unit property. From the start of the process, there have been constant problems.
Problem 1 - We were told to upload our docs on the RM profile. There, two of our properties were listed on the dashboard. We could not find the " new mortgage '' tab to submit the documents for a new loan. After several calls to get XXXX to create one, we called client relations to get help from his supervisor, XXXX. It appears XXXX assumed we wanted to refinance one of the properties on the dashboard, so he did not create a new loan option. It's not clear how he misunderstood when he was told at the beginning, we wanted a new loan for a new property. Finally, with XXXX 's intervention, it was created.
On XX/XX/XXXX our paystubs & XXXX 's were uploaded to RM dashboard and the XXXX & XXXX taxes we emailed to XXXX because it totaled over 40 pages that was too large to send via the mobile app.
Problem 2 - I checked the dashboard and the taxes that were emailed to XXXX were not uploaded and the dashboard had an approval amount of $ XXXX with 5 % down payment, which made no sense. On XXXX, I emailed XXXX, asking how he came up with that amount and down payment percentage, if he didn't have all the documents from us yet. We certainly knew that a multi-unit purchase would be at least 20 %. On XXXX XXXX replied, telling us to ignore the amount, calling it " irrelevant until reviewed. '' On XX/XX/XXXX XXXX requested proof of assets - bank statement and lease agreement.
Problem 3 - Along with his request he mistakenly referenced again, that the down payment would be taken from the equity of one of our homes. NO! Again, we had to remind him there would be no refinancing. It would be a cash deposit. For whatever reason, he was so stuck on refinancing that he had not been listening to our business needs On XX/XX/XXXX - the bank statement and lease agreement were uploaded to RM profile. A total of XXXX pages were submitted, which was accidentally sent twice. So, XXXX pages, in error.
Problem 4- When I asked XXXX to confirm receipt of the docs on the RM profile, he replied, on XX/XX/XXXX, " Received page XXXX of the lease. Have not yet seen the assets come through. '' Wait- what?!
I sent XXXX a screenshot of the RM profile, as proof that everything was uploaded. In my frustration I proceeded to ask him what the problem was, and why he couldn't see what was obviously right in front of him. I received no reply. I called customer relations to speak to XXXX 's manager ( XXXX ) and be reassigned to another loan rep.
XXXX never called us back to try to resolve the situation. He, like XXXX, just vanished. Later, we received a call from another rep, XXXX XXXX.
She basically had to start from scratch and recalculate the numbers for our approval letter. Unfortunately, she had to wait for the XXXX and XXXX taxes from XXXX, in order to finalize the numbers. These docs should have been removed from his email and uploaded to the RM profile where all the other docs were. Finally, after several attempts, she SAID she received them. However, they have not been uploaded to the RM profile. Why?
On XX/XX/XXXX I emailed XXXX asking that she upload the taxes to the RM profile - XXXX pages for XXXX year taxes. She has not responded to date.
|
| 12/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
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I have a problem with Quicken Loans my mortgage company. They put a 30 day late notice on my credit report because my taxes went up and I did not know about it so my payment came out of my bank automatically as it does every month for the same amount not the new amount. If I had known about this I would have fixed it right away. The only way I found out about it was through a notice from the credit bureaus which I monitor daily because I am trying to secure a loan to build a new home and need my credit score as high as possible. As soon as I got the noticed I called Quicken and paid the {$80.00} difference. I asked them to remove the late and they said no because its accurate and they tried to contact me. I have NOT spoken to anyone from Quicken Loans about this issue prior. They said they sent letters and made phone calls. The only things I received from them is calls to refinance my mortgage which I have told them numbers time I do NOT want to do.
First I spoke to : XXXX XXXX Team Leader XXXX She said the information was accurate and she would not be able to do anything about it. After requesting to speak to her superior for 5 minutes she finally transferred me to someone else. That someone else was : XXXX XXXX Team Leader Account Resolution XXXX I was very disappointed when I asked for a superior I received someone with the same title. I told her my story and she would not help at all either. I again asked for a supervisor and she was even more defiant. After about 5 minutes of requesting a supervision she finally told me she would have someone call me back.
In the mean time I took to XXXX to message them and post about my complaint on their page. I immediately received a response that they were sorry and would try to resolve the issue. I was told to email : XXXX XXXX then called me and said he would discuss with the higher ups and would call me back An hour later I received a phone call from : XXXX XXXX Servicing Escalation Specialist XXXX He told me same thing the others did that it was my fault and they would not change the credit report.
I am extremely upset about this. I have not missed a payment with them in over 5 years and been an outstanding customer and over something I had no idea about and wasn't my fault they refuse to help me or even work with me. They claim to be # 1 in customer satisfaction well definitely not this time.
I then reached out the the credit bureaus to see if there is anything they can do. They told me I can file a dispute but all that is going to do is go back to Quicken Loans to verify if the information on my report is correct and we already know they are going to say yes.
As a consumer I fell trapped and helpless. My score dropped over 50 point and no one will ever give me a loan with a missed payment on my record and I did not miss a payment. The payment came out of my account automatically like it does every month. I paid my bill! ( See attached ) I have no recourse because the only one that has any say or power over this is Quicken Loans and they have made it clear they will not change this or work with me on this. So I am forced to accept this even though I feel it is completely wrong. I won't be able to get a loan for my new house all because of something I had no idea about. I have been working for years to get my credit repair and now all of that is down the drain because of this.
PLEASE HELP!
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| 11/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Escrow, taxes, or insurance
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Web |
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In XX/XX/XXXX we started a HELOC process with Rocket Mortgage since they have our mortgage while the process was going on it passed to underwriting with no issues.
Then we decided to do it with XXXX XXXX XXXXXXXX because we have several accounts with them, during the Heloc Process with XXXX when we were submitting the documents needed to start the process one of the Documents was Hazard Insurance this is were the problem begins.
While gathering the documents for XXXX WE not Rocket Mortgage found out that our Insurance had been Canceled since XXXX and we were never notified because when Rocket Mortgage took over the Mortgage in XX/XX/XXXX apparently somebody entered wrong address This is what was told to us. We werent even aware or told when they ( Rocket Mortgage ) was doing the HELOC.
Upon finding out that we had no insurance not our fault, we called Rocket Mortgage during the original conversation they didnt even know and we request an escalation. Then they came back to us with an oops and quoted us over {$15000.00} We immediately got an agent ourselves and got our own insurance.
As we were finishing the process with XXXX this last week I need some information so I signed on XXXX and noticed they had charged us over {$2400.00} for a supposedly lapse insurance after we already had Insurance. I took screenshots of dates of documentation on the HUB.
By Mid XXXX we had provided them with our New insurance on their website there was a Document Dated XX/XX/XXXX notifying us that we had no insurance and the {$15000.00} quote they had given us verbally weeks prior.
In addition to the XX/XX/XXXX Document there was a XX/XX/XXXX Document stating they were reducing our escrow {$2400.00} for the lapse of insurance. Mind you this is all after THE FACT and After we already had Insurance.
We call Rocket Mortgage and told them that they were charging something that wasnt needed and we had provided insurance I asked to have someone call us back because the agent I was talking to I went over ever document and Date with him at the end he said oh Ill just add that we notified you on XX/XX/XXXX I told him but you didnt. I made him go line by line of the Documents and gave and read him the dates and communication via email with Rocket Mortgage and no where was there an email or notification of The insurance cancellation or having to pay for lapse. Thats when he said Ill just added now, we told him not to because that seemed fraudulent and its a document they created to cover themselves with a backdated. When I kept questioning about the fact that there was never a notification he said oh it was probably mailed, again something that cant be proved.
I have the screenshots of prior to the conversation where the documents didnt exist and now they added the XX/XX/XXXX and said they will not remove the {$2400.00} charge. This is fraudulent behavior and the fact is all this was done AFTER we found out and immediately contacted them. We did our due diligence while they failed and now are trying to charge for something months after the fact. We would like that escrow money refunded immediately to our account.
In the attachments you will see that on XX/XX/XXXX there was no document dated XX/XX/XXXX Then on XX/XX/XXXX after our call to Rocket Mortgage they added the Document with a Backdate. The dates are shown on the attachments on the top left corner
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| 04/08/2022 |
Yes |
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- Trouble during payment process
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Web |
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At original closing, right when papers were to be signed, I was informed about fire insurance that was mandatory. The cost was {$5000.00} per year. At that point the rate would be locked at that price. It was to be paid out of escrow. I was also informed about mortgage ins being required. I was told that in one year I could refinance and then it could be removed. So approximately one year later, I refinance. At the same time, I receive a letter that my fire ins was pending cancellation. I inform the same banker that is doing the refinance. He assures me that policy is being paid and will not lapse. He was correct, it did not lapse and was paid out of my escrow. He goes on to present me with my new mortgage payment. It is higher than what he originally told me. I tell him that unless it is the price he told me, I did not want to move forward with the refinance. He presents me with the price he originally quoted me. So I agree to the refinance. Unbeknownst to me, what he does without first discussing or disclosing to me, is cancels my fire ins. No one informs me of this at at point. My refinance papers state I have Ins.
So one year later, I get an escrow analysis stating my mortgage would be going up. I call to find out why. I am informed it is because I need hurricane ins. I thought this is insane. I dont live where there has ever been a hurricane. So I call my mortgage co. I speak to XXXX. He obviously is just reading what his computer says without and knowledge or attempt to gain knowledge. He says yes its because you need hurricane ins and you need to pay it. Theres nothing you can do. Im paraphrasing as I dont remember exact words.
So I call ins co. I find out that mortgage co did not pay for fire ins and it lapsed. At no time was I informed the it was even approaching cancellation. Apparently I had been without fire ins for about XXXX weeks. So I call mortgage co. They proceeded to tell me thats incorrect and that fire ins is included in my homeowners ins. That is incorrect. My homeowners ins very clearly states the is no fire coverage. This is the beginning of a disaster. I keep being told different new mortgage payments. XXXX given options for escrow, which I follow, just be told my mortgage will almost double, $ 3100 month. What I discover is that due to the cancellation, that rate lock I had, is gone. New policy is now $ 7200 year. My mortgage company expects me to pay that. They, in writing, accept responsibility for allowing it to lapse, but that is the extent of them taking responsibility. Now XXXX left to pay $ 3100 month. I have explained to the mortgage co, that I can not afford that. Nothing has changed. I believe XXXX XXXX XXXX the banker that did my refinance deliberately dropped that ins so he could get financial gain from my refinance and XXXX the mortgage co sees the equity I have in my home and the possibility of gaining that. They would stand to make an extremely large profit. I feel that they know doubling my mortgage would ultimately result in foreclosure.
Let me add- I have been on time with every payment. I have had XXXX issues until now. This is unfair and unjust. This is big mortgage company against XXXX person. That mortgage company is Rocket mortgage. I have paperwork to support everything as stated above. I will provide them as requested. Rocket mortgage has copies of all the paperwork I speak of.
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| 09/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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The problem concerned the payment of funds after closing.
The company that did the refinance is Rocket Mortgage, and the " partner '' they worked with to do the closing, including the payout, is XXXX. In my opinion, both are equally to blame for the problems I have had. Both also stand to benefit financially from the problems. Their financial payoff is relatively small -- something between {$100.00} and {$200.00} -- but multiplied over tens of thousands of transactions it could be large.
First, following Rocket Mortgage 's online closing forms, I tried to get the payout electronically. After many hours of going back and forth with both Rocket Mortgage and XXXX XXXX, where I'd be depositing the funds, I was told that Rocket Mortgage via XXXX will only distribute funds electronically to a traditional bank. The fact that XXXX has a " checking & savings '' account doesn't matter. And when I noted that I also have an account at XXXX, which owns a traditional bank, I was told that that also wouldn't do. It had to be a traditional bank. None of this is explained on the online closing form with XXXX and personal account fields to facilitate electronic transfer. I also confirmed with XXXX, after waiting close to an hour on the phone, that this was the case. Note that Rocket MortgageXXXX has no problem receiving funds electronically from XXXX ; it only has a problem sending funds to XXXX.
So after hours of exploring electronic transfer options and reaching a dead end, I agreed to accept a check, which is the other option provided. I was assured that the check would be sent XXXX next day delivery and this delivery promise was also on the closing documents I signed. I originally had my closing scheduled for XX/XX/XXXX but that would result, after the required three day wait, in the chick being sent out XXXX next day on Friday, XXXX XXXX so I wouldn't receive it until XXXX, XXXX. So I moved my closing to Sunday, XXXX XXXX, so the check would be sent out overnight on XXXX XXXX and I'd receive it XXXX XXXX, so I could deposit it before the end of the day on Friday, XXXX XXXX. I arranged for it to be sent signature-upon-delivery so today I waited all day for it to arrive.
But as it turns out, XXXX didn't actually mail the check on Thursday. Contrary to its own promises, including the closing documents, it only scheduled the package for pickup on Thursday, XXXX XXXX. As of XXXX pm on XXXX XXXX -- and after I waited more than a half hour to get through to a person at XXXX -- I was told the check still hadn't been picked up by XXXX but that it would be picked up by the end of today for delivery next Monday -- when I'd also have to stick around yet another day to sign for the XXXX delivery. When I asked to speak to a supervisor at XXXX, I was told that none was currently in.
XXXX does have a financial incentive to engage in such behavior. The daily value of the float on a $ 300K loan is more than {$25.00}. Making electronic transfer difficult and impractical for many customers builds in one type of float, But so does the careless and sloppy implementation of its next day check delivery promise.
Both Rocket Mortgage and XXXX have very friendly staff. But ultimately, it is performance that counts. I feel that Rocket MortgagesXXXX has essentially just stolen several hundred dollars from me besides needlessly wasting many hours of my time.
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| 06/05/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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After submitting the application for low income housing purchase application, I was finally approved on XX/XX/XXXX. Its been a long wait for me and my XXXX yr old son. I immediately got right to it and accepted the offer spoke with my attorney to provide a letter of acceptance to the seller with the purchase. I was already pre-approved for {$110000.00} mortgage. Thursday XXXX, I decided to contact contact Quicken Loan to apply for a low income first time homebuyer with 3 % down payment mortgage loan. I was ask to provide the loan officer girl all the info she requested including my SS # number and pulled my credit which was in the XXXX but it meets the guidelines. After she pulled the my credit she ask about my employment status. I told her ive been a XXXX XXXX XXXX since 2014 for XXXX XXXX. Unfortunately due to the covid19 national closing on all businesses including XXXX back in XXXX and was recently received an authorization to re-open on XX/XX/XXXX, I was out of work since XXXX not by choice but I still have my job with the same employer that will open on XX/XX/XXXX. Therefore my only source of income at the moment since XXXX until we re-open would only be the state funded unemployment and federal stimulus checks. Again, I still have my XXXX job for the same company. Without hesitation the girl whose name I forgot, immediately denied me of my loan by saying quicken loans will not approved the fha mortgage loan due to not having a job no matter with or without pandemic crises.She also stated that Quicken Loans will never accept unemployment insurance payments as well as any other federal or state payment funds as source of income. Then she said, Can I ask you something, would you lend hundreds of thousands of dollars to someone that is unemployed and could only provide unemployment assistance to show for as income, and would I do that if I was the bank. Comment was uncalled for. I explained to her that the whole country were given an executive order to close down which millions were out of work but I can provide proof that I am not out of a job. I also told her they can call my employer anytime to verify my I still have my job and will be working the executive order business opening for NJ XXXX. I my best pleading and without care she said sorry but quicken will never approve it. She said is 100 % that she is certain that it is Quicken Loans current policy regarding Covid 19. She also added that anyone who have applied for a mortgage loan for home purchase or refi at quicken at loan between XXXX and now have been turned down due to being out of work. I asked if there was any announcement online or document she can provide supporting her denying me of mortgage application through quicken loans. She simply said Im telling you because thats what they were told. Without providing any company disclosure regarding having an active employment during covid 19 in order to obtain a mortgage loan and will not accept any state assistance funds for income verification. Therefore mortgage will be denied. Must have current paystub for income verification and must be able to verify work status during the previous months. I was confused and so aggravated i didnt bother to ask to speak to a higher authority. How could that even make sense for me to work when no one other than essential workers were given the executive order to work.
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| 08/18/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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On XXXX XXXX, XXXX, I was contacted by XXXX XXXX XXXX from Quicken Loans to refinance my home. He went over some initial numbers and started a file to proceed with the refinance. At this time, he took a down payment for an appraisal. During the next week to 3 weeks, during my phone conversations with XXXX, he explained that because I was at 90 % Loan to value, I would have to have PMI added to my loan. However, after 11 years, the PMI would fall off. I explained that I had some extra money I could put down and he said not to worry that he would be refinancing me before the 11 years comes due. I assumed at that point everything was ok. The first month after closing, I received a letter offering me to make bi weekly payments to shorten my loan. I then called Quicken Loans to inquire about the offer and found out that my loan is set to have PMI for the life of the loan because at closing I was at 92 % loan to value instead of 90 % since closing costs were rolled into the loan. Had I known this prior to closing, I would have made sure I was at 90 % loan to value because I had the required funds to keep me at that percentage.
I was very upset and asked to speak to a manager. I was then transferred to XXXX XXXX ( XXXX ). He explained that he would pull the phone records and listen to them and see if what I was saying was in fact true. A few days later, he called me back and said that he agreed with me and apologized. I stated I wanted my loan fixed and he stated he would not be able to do that but stated that he would note my account stating that Quicken Loans would cover my closing costs on my next refinance to get out of the current loan I was in.
On XXXX XXXX XXXX, I was contacted by XXXX XXXX XXXX stating that looking at my loan I may be eligible for the program that removes my PMI. After our second conversation, I remembered that XXXX XXXX told me that my closing costs should be covered by Quicken Loans.
I then explained everything to XXXX XXXX XXXX and she stated she would have her Director contact me. Shortly after that, XXXX XXXX XXXX, a manager for Quicken Loans, contacted me. He explained that XXXX XXXX was no longer with the company and that although there was a notation on my account, the best he could do was knock off {$1000.00} from the deal. He also explained that if I wanted to keep my loan at the current rate I would have to pay extra. I explained my dismay, I stated I was told by XXXX XXXX that my closing costs were going to be covered by Quicken Loans and he came back stating the {$1000.00} discount is the best he could do. The rest of the closing costs would have to be paid by me. The costs kept accumulating and I was very leery about it.
After some back and forth, I decided not to refinance my loan at this current time especially with Quicken Loans. I feel they mislead me and committed fraud! As I told everyone at Quicken Loans, I would have never closed on the original refinance loan with them if I knew that there was going to be PMI for the full 30 years of the loan instead of the 11 years that was communicated to me.
At this point in time, I feel defrauded and mislead by Quicken Loans. I additionally feel that I was coerced into purchasing a loan product that was not tailored to me, instead, helped Quicken Loans collect more fees at my expense.
What do I do at this point to rectify this situation?
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| 03/16/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Greetings, Long story short : I never told the lender my home was worth the estimated value they decided on, I was misled about the loan costs and how this estimated value would affect these loan costs.
On XX/XX/XXXX I agreed to proceed on a locked rate of 4.5 % with a loan discount fee of XXXX $ ( {$7700.00} ). This rate lock was valid through XX/XX/XXXX. Two weeks later, On XX/XX/XXXX, I received a loan estimate of which origination charges increased to 7 % of Loan Amount Points costing {$20000.00} and had me bringing over $ XXXX to closing on a cash out refi. I called the company they said no that was an error and estimates are just that estimates not final figures. 5 days later on XX/XX/XXXX I received another redisclosure on a locked rate of 4.5 % with a loan discount fee of 3.4 % ( {$10000.00} ). Three days after that XX/XX/XXXX I received another redisclosure on a locked rate this time of 4.65 % with a loan discount fee of 3.125 % ( {$9300.00} ). On that same day I received my initial closing disclosure in preparation for closing with these same figures. I phoned the company and told them the rate and the discount fee numbers are wrong as per what I agreed to on XX/XX/XXXX. I was told they would make the corrections and resend. Later that evening at XXXX pm i received another redisclosure package on a locked rate of 4.5 % with a loan discount fee of 3.5 % ( {$10000.00} ). I phoned them again to tell them these numbers were still not according to my disclosure I agreed to and received on XX/XX/XXXX. A closing team member told me it was due to the increase in my loan amount which was done on XX/XX/XXXX for an increase in loan amount of {$9000.00}. I asked him so because I took out an additional {$9000.00} its costing me and extra {$2700.00}? I also mentioned to him I received four other disclosures prior to me increasing my loan amount all with different figures so that couldn't be the reason. Dumbfounded he said let me speak with your loan officer and I will have him reach out. I was then informed by my loan officer that the increase in the discount fee was due to my home appraising for less than the estimated value. PS My home appraised for $ XXXX at 67.2 % LTV well below maximum LTV for conventional loan. He said it was because my home appraised for less than they estimated which they decided was $ XXXX. I asked where he got that value because I never told him my home was worth that much. My estimate was XXXX. As i was right it came in at $ XXXX. When I gave him " my '' estimated value of XXXX, he said we would estimate lower than that somewhere around XXXX to be on the safe side, still not mentioning that this could affect my loan cost. I have no idea where they got the estimated home value of $ XXXX as I know my home was not worth that much. Even so, I do not know how that would play into a rate lock and as the consumer not be informed of such potential increase in loan costs until within days of closing. I offered to split the difference of the overage I was being charged and he said they could not discount the loan any further because they already were giving lender credits of over $ XXXX which I did not see anywhere on the closing disclosure, it actually said XXXX in lender credits. I do not believe I was properly informed of costs in process and resulted in me paying a ton of extra fees in the process.
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| 09/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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We closed on our home refinance back on Sunday, XX/XX/2020 ( XXXX closing ). However, on Monday XX/XX/2020, almost a month after our closing, we received a letter on the mail from our lender requesting we sign an enclosed backdated note which contained different clauses from the original eNote we signed back on XX/XX/2020, but with the same terms. Upon receiving the letter with the enclosed second note, we contacted our lender to inquire as to the reason for this. During our conversations we were told that they ( lender ) did not receive the note from the title company/settlement agent. We proceeded to contact the title company to request their assistance. On Thursday XX/XX/2020 the lender sent an email indicating that they had found the eNote and that the issue had been resolved. This information was confirmed on the MERS registry, where lender is listed as the Note holder ( both the Servicer and the Investor ).
Sadly, late afternoon, on Friday XX/XX/2020, the lender sends an email stating the eNote is no longer acceptable. The lender, once again, proceeds to request for me to sign a second original note that is backdated, containing different clauses ( yet the same agreed upon terms ). I respond to this email requesting information as to the reason for the request. The only response I obtain is an email stating : " the eNote is not acceptable because it is not vaulted in our system '' ( which seems to contradict what the MERS registry states ). Attached to that email, the lender adds a copy of the Compliance Agreement, and again, requests for me to sign the second note and return.
I immediately called the title/settlement agent for assistance and information. Some time after I had spoken to the agent, I received a call from the lender. The person on the phone proceeded to explain that as per the signed Compliance Agreement, lender has the right to request any document and/or any signature from me for the following two years. No useful information was provided during this conversation. At the end of the phone call, lender stated that someone else, who understood the issue, would contact me. I received an email later that afternoon from another lender 's representative stating that if I had any additional questions to please reach out to this representative directly.
I am using my best effort in understanding what the issue is so that I may assist in a way that is satisfactory to both lender and I. However, I have been unable to obtain a clear answer about what the supposed issue seems to be.
I have been advised to not sign a second " original '' promissory note, since this could be constructed as a legal obligation for a second repayment of the total loan amount. Even the note itself instructs to " [ Sign Original Only ] ''.
If this were any other document in the loan package, I would not be thinking twice about complying with the lender 's request. However, due to the serious and binding nature of the specific document being requested for me to sign a second time ( a transferable security instrument ), I find it reasonable for me to obtain clear information as to the reason for this. In my limited experience, this situation seems pretty irregular, and I am very uncomfortable knowing the risk and possible negative future consequences this could bring if I were to sign the second note.
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| 05/22/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was offered mortgage financing by Quicken Loans and was assured that I had been fully approved to move forward with my home purchase with a 15 % down payment. I went under contract with a property on this basis. Upon receiving my full approval letter on or around XX/XX/XXXX, it included the requirement that I pay off an old disputed debt before being able to proceed. The disputed debt had been discussed from early in my approval process and I was repeatedly assured by Quicken that it would not affect my financing. I had scheduled various inspections for my contracted property, but after receiving the approval letter with this payoff requirement, I contacted my Quicken mortgage origination agent XXXX XXXX on XX/XX/XXXX and XX/XX/XXXX to confirm yet again that the debt would not need to be paid off, before undertaking the costly inspections ( home inspection, structural engineer tests, radon, lead paint, chimney, and termite inspections, as well as airfare for my father to attend the inspections as he is a XXXX and was to estimate various repair costs ). XXXX confirmed ( based on feedback from his underwriters ) that my financing was still on track and said that the payoff requirement would be removed from my letter. Until that point I had been prepared to cancel the inspections, but moved forward based on his assurances. On XX/XX/XXXX after I had incurred {$2600.00} in inspection-related expenses and decided to move forward with the purchase, I was told that the debt payoff would in fact be required to enable my financing, or that I would need to provide a 20 % down payment, a {$16000.00} increase which was not feasible for me. Therefore I lost the property. I was assured by XXXX 's manager XXXX XXXX that I would be reimbursed for the inspection expenses should I lose the property, due to his team 's mistakes and internal lapses in communication. However Quicken 's corporate leadership via XXXX XXXX has limited the compensation to {$950.00} as a 'goodwill gesture ' ( provided that I sign a liability release letter ) arguing that the inspections were at my discretion, but acknowledging that I was provided with inaccurate information by their employee and 'put in a bad position '. XXXX stated that the corporate rationale for denying my reimbursement is that Quicken does not typically pay for inspections. However this situation is atypical, as I assume Quicken does not typically mislead clients to their detriment either. A goodwill gesture is insufficient and suggests that it's acceptable for me to pay for Quicken 's mistakes. I have therefore declined to sign the liability release letter and accept the {$950.00} payment. I was proactive in engaging with Quicken, and asked the right questions. I relied on their incorrect answers to make my decisions and have lost {$2600.00}, my desired property, and countless hours in the home-buying process when I was ultimately ineligible, as well as time spent in my efforts to make recoveries from Quicken. As a consumer and first time home-buyer, I relied upon information provided by a well-regarded and sophisticated company to my detriment. I was informed today ( XX/XX/XXXX ) that the {$950.00} goodwill gesture is Quicken 's final offer. This is a clear lapse in service which they have acknowledged, I therefore believe that I am entitled to full restitution.
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| 01/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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In XX/XX/XXXX, our mortgage holder, Quicken Loans, sent me an email, asking if we needed assistance paying our mortgage during the COVID-19 pandemic. We applied for and received a forbearance plan for XXXX through XX/XX/XXXX. Upon initiating payments again in XXXX, we were fine. In late XX/XX/XXXX, I received a phone call from XXXX XXXX, our previous point of contact at Quicken, asking if we would be interested in refinancing since rates were lower. We decided to refinance and add enough to pay off several smaller loans. We made application with a Quicken Mortgage Banker, XXXX XXXX, paid a {$400.00} fee, and began the process to refi. We forwarded all required documents as requested, discussed timelines with XXXX, and even had the appraisal completed and approved. We received documentation from the appraisal/title company that we would close on or about XX/XX/XXXX. I contacted XXXX about that date and informed him we were out of town and that the date would have to be moved. He informed me that someone named XXXX would be contacting me and that moving the closing date was no problem. Upon returning home, we waited to hear but received no info or calls from anyone. After I left a couple of angry voice messages on both XXXX XXXX and XXXX XXXX phone, we eventually received a call from yet another Quicken employee who told us that we were not approved!! Mind you, this is now nearly 2 months into the refi process. What she told us, before she actually hung up on us due to our questions and concerns, was that we should have had 3 payments in after coming out of forbearance before even applying for refinancing. We all agreed that our initial points off contact should have known this and advised us to wait until those payments were.made to apply, but there's nothing she could do, so she hung up on us. The next day, Quicken had removed all info relating to this refi from our online account info. I contacted XXXX as he was listed as our contact points. He transferred me to another supervisory person who took my info and said he'd call me back. After no one called back after several days, I contacted XXXX again, who researched and informed me that " they '' were meeting about my issue on XX/XX/XXXX. On XX/XX/XXXX, I received a call from Quicken. The rep informed me that they were going to.refund my {$400.00} application fee as the issue was XXXX XXXX fault for not recognizing we.were.only 2 months out of forbearance, not 3. We have since received the {$400.00} refund. However, since we withheld ( as directed by Quicken ) our XXXX mortgage payment due to an anticipated XXXX closing, they charged a late fee of nearly {$70.00}. I feel that without my continued push for some action, Quicken would have kept my application fee and that would have been the end of it. I feel defrauded and taken advantage of as a senior citizen ( XXXX ). We went out of our way an applied additional payments to several open accounts to lower our debt to income ratio, only to be disapproved months after applying on a technicality that should have been known up front. Since we are currently Quicken customers, and have been since approximately XXXX, I would like to resolve this issue before contacting the State Attorney General 's office by asking Quicken to approve our refi, enabling us to move forward and remain Quicken customers.
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| 01/10/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I believe Rocket Mortgage has intentionally delayed my closing date due to income discrimination and that they wouldnt hadn't made as much profit from me due to the low interest rate. I have been trying to do a cash-out refinance with Rocket Mortgage since XX/XX/2021. The process is only supposed to take around 30 days, which would have had me closing on the week of XXXX XXXX. Originally, they told me I wasnt able to use my fathers social security income, which comes to me as I am his caretaker, although that was how I qualified to purchase the property to being with. The week of XXXX, on either the XXXX and XXXX, I was called and made aware that I have a lien from XXXX XXXX XXXX XXXX XXXX XXXX, which came from down payment assistance I received at the time of purchase. Rocket Mortgage intentionally contacted the wrong party, XXXXXXXX XXXX, in regards to paying off the lien. Rocket Mortage knew full well the lien holder was XXXX, as I received a call from the banker that it was there and was emailed information from the origination team regarding the same information. On XX/XX/XXXX, I called and was told that all of the payoff documentation was sent on that previous day, which would have been XX/XX/XXXX, and that it would upload on my account by the XXXX. On XX/XX/XXXX I notice that my online account hasnt updated, so I call to request an update. At that time, I was told that they never received any documentation. When I state to the individual, I was speaking with at the time that I was told that Rocket Mortgage has all of my information, they were unable to find any records of that call, even though they record and monitor every call. I upload the mortgage payoff amount myself and send them the instructions to pay off the lien, which I obtained from the lienholder itself. I call frequently after that and get a different answer based on what call center I get routed to. Over the next few days, I ended up speaking to someone on the processing team that suggested I just try to refinance, without doing the cash out, due to their difficulties with them getting the pay-off information from the lien holder. I call to speak with my banker to see if this is an option. Instead of my banker calling me back, the director, XXXX, calls me and tells me that I need to let them do their jobs. The next day, his assistant, to my understanding, calls, and reiterates the same thing and that they are experts. I iterate to both of them that if I didnt have to tell them who to call, maybe I would believe they were experts. As stated above, I reached out to the lien holder ( XXXX XXXX myself multiple time to get the information, and they send me a screenshot of communication they have sent Rocket Mortage, telling them what information is needed to calculate the payoff amount for the lien and this was dated XX/XX/2021. I call XX/XX/XXXX and ask to receive transcripts of the comments on my account so I can get a better idea of the status of my loan. I am connected with a senior research analyst and I discuss the problem with him, as what is needed is a preliminary closing disclosure, which was reiterated to Rocket Mortgage multiple times. On Monday, XX/XX/XXXX, I receive a text stating they are waiting for the payoff from XXXX, but will not provide the Preliminary Closing Disclosure in order to payoff the XXXX.
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| 07/22/2020 |
Yes |
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Web |
Older American, Servicemember |
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On XX/XX/2020 my wife and I submitted an application for a VA Rate Reduction Refinance Loan ( IRRR streamline ) with Quicken Rocket Mortgage Company. On that date a hard credit report was generated for my self and my wife and we were told by the Loan Representative Mr. XXXX XXXX, NMLS # XXXX that we were well qualified for the loan based on our credit scores. Additionally, he quote the loans terms, with loan amount {$310000.00}, closing cost of approximately {$8200.00} that include escrow, origination fee, with {$94.00} due at closing and a closing date of XXXX XXXX. He also provided instructions for us to track the loan and information they may need online. We were provided the Loan Disclosure Form with the loan terms which was acknowledgment. Later that evening we received a call from Mr. XXXX requesting tax and income information for both my wife and myself. I questioned the need as I reiterated that we were seeking a VA IRRRL and that much of this information was in our previous loan purchase and refinance record with them. He state it was required and that we also needed to provide {$500.00} for an appraisal which he stated would be a drive by due to the COVID-19. We were disagreeable because we knew those types of appraisals would not cost that much. We reluctantly provided the credit card information. All the information was upload to the Quicken loan site as requested on XX/XX/XXXX and XXXX 2020 some duplicated documents. On XX/XX/2020 we received an email of introduction from XXXX the closing attorney ( Attorney Disclosure ). On XX/XX/2020, my wife returned a call received from Mr. XXXX requesting more information. At this time my wife and I expressed our concerns with the appraisal its need and the cost. On XX/XX/2020 my wife sent an email to Mr. XXXX after reviewing the so call appraisal report which contained picture that would apparently were old and she sent picture of how the house currently looks. On that same day we were contacted by Mr. XXXX XXXX, NMLS # XXXX of the Solution Consultant Team to assist with the loan process due to my wife and my questions concerning the cost, procedures, appraisal and out of pocket fee requested as a result of our emails to Mr. XXXX. He indicated the loan was escalated to him to ensure we move to closing in a timely fashion and would serve as our point of contact should we have additional concerns. He review the documents and discussed our concerns and provided an update of the closing information. We were told that the loan would then close on XX/XX/2020. Discussions continue from that date ( XX/XX/2020 ) to present with my delays and unagreed upon changes to the loan. Each change consisted of our having to pay more for the loan, had to increase my homeowner 's increase to cover the new mortgage amount of {$310000.00} ( increased my premium ) which was required by Quicken and increased monies at closing of {$1200.00}. I have asked for the return of my {$500.00} which on several closing forms it has changed from being the cost of the appraisal to being earnest monies which we never agreed. We have email traffic and copies of the forms to demonstrate the validity of our claims. I do not want other Veterans and their families to encounter these issue and be treated in this manner during the loan process that impact their future.
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| 01/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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Hi there, I was seeking a rough estimate of my home buying power. I filled out an online application for a soft credit check with Rocket Mortgage on XX/XX/XXXX. I did not finish nor submit the application because I decided to find out my co-borrowing power with my husband. Not one minute from closing the application, an agent texted me through my personal cell phone number and then called me to ask me why I paused the application. The agent also asked me a bunch of personal and non-professional questions about my workplace because he was fan. I told him it was very invasive to text me, and I told him I would be working on the application with my husband, the agent confirming it would be a soft credit check, over the phone.
XXXX opened up a Rocket Mortgage application for both of us XX/XX/XXXX. We started filling the application out and stopped because we need to collect more data on my XXXX XXXX income. We did not finish the application nor submit it. A few days later, we noticed that a hard credit check was run on both my credit and my husband 's credit on XX/XX/XXXX. I did not consent to this nor did my husband. In the subsequent days, Rocket Mortgage had called both of us several times to finish the application, further confirming that we had not submitted nor completing it.
On XX/XX/XXXX, both XXXX and I called Rocket Mortgage several times requesting copies of the form, contesting the hard credit pull without our consent, and they told us that they were unable to provide us with access nor a copy of the forms. XXXX XXXX XXXX of Rocket Mortgage told us that they, XXXX could not show us proof of credit pull consent because it was done online. I do not understand how the Rocket Mortgage agents can access my personal data and where I was on the application and hound me excessively to finish the application yet not be able to provide proof of consent for a credit check. Furthermore, it is completely unethical to run a person credit without their consent, especially when they haven't completed the form.
When XXXX went to see the application in progress on Rocket Mortgage 's website, his account/application has conveniently disappeared. They referred us to the agency who pulled our credit, XXXX XXXX. We both filed complaints against the hard inquiry with XXXX XXXX. XXXX XXXX also let me know that MY CREDIT WAS PULLED THREE TIMES. I have no idea how or why Rocket Mortgage pulled my credit, without my consent, without my knowledge, 3 times on XXXX day. XXXX XXXX told us to request the form and consent from Rocket Mortgage. Rocket Mortgage told us we would have to call XXXX XXXX to get a copy of the online form. It's a back and forth game. We have talked to several people from Rocket Mortgage, and no one has been able to address the issue -- they simply pawn us off on someone else.
At this point, my credit has dropped XXXX points in one day, and now my home buying power has been significantly diminished due to their illegal business practices. We NEVER, EVER consented to a hard credit check nor completed the online application. Rocket Mortgage refuses to provide us with the documentation requested. This is a clear violation of fair consumer reporting practices, and I will not stop until Rocket Mortgage is held accountable for their illegal and unethical practices.
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| 02/21/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Settlement process and costs
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Web |
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Hi, I contacted Quicken Loans for a mortgage on a 2nd home in XXXX ( I currently reside in XXXX ). I wanted to close quickly as I actually had the cash on-hand and a short window of opportunity to attend the close in person. I stressed this to Quicken Loans and provided all info they needed within 24 hours of every request. As the scheduled closing date of XXXX/XXXX/17 approached, I encountered XXXX issues : 1 ) I received a preliminary Closing Disclosure Loan Estimate, and under the " Calculating Costs to Close '', the line item " Adjustments and Other Credits '' showed - {$8100.00}, and the bottom line " Cash to Close '' amount was {$180000.00}. I contacted several people at Quicken to understand all the figures on the Closing Disclosure form, especially this figure, for which I could not get a straight answer from anyone. The closest I got to an explanation was that it was calculated by an algorithm. This did not sit well with me, especially when the final Closing Disclosure came out and this figure was now reported as - {$1200.00} ; a drop of nearly {$7000.00}, meaning an increase in the cash I owed of {$7000.00}! My thinking was that they had purposely low-balled my " Cash to Close '' figure, as this may have won them my business had I asked for an estimate from another lender. My mistake is that I did not get an estimate from another lender, and given my desire to close quickly, I felt locked into this situation. Aside from this line item there were also other figures on the form that they had not calculated correctly. In all fairness, some they did n't know until closer to the close, but bottom line, my final " Cash to Close '' amount increased significantly. In sum, I honestly felt no confidence in the calculation of the figures on this form and wished there was considerable more transparency.
2 ) As I mentioned, I had a short time window and set flights for the close. The Friday before the close ( XXXX ), I received a call at XXXX telling me we could no longer close on XXXX because the Title Company had dropped the ball on something and there is a mandatory 3 day wait for some reason. I was dumb-founded because I had kept close tabs on the situation among all parties, including the Title Company, and at no time had anyone mentioned anything was missing. In effect, Quicken Loans threw the Title Company under the bus, saying it was something they were missing, when in fact it was Quicken Loans that did not do their homework. It irritated me that they would not own up to their mistake and instead tried to blame someone else. Quicken ended up having to get a loan specialist involved to straighten out the mess, and get the process on track for a close the following day. Had I not called the Title Company myself, and the Quicken Loans Personal Banker to get people working on resolving the issue, I 'm not sure they would have been able to pull off the XXXX close. The whole situation was highly stressful, emotionally wrenching, and very, very disappointing during a time when I should have been super excited. To-date I have not received an explanation or an apology, nor been told of any action steps that Quicken is taking to keep this from happening to others. Buyers beware - shop around and pick someone who can explain all the forms and all the figures!
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| 08/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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This complaint is about Quicken Loans. My Home Loan Expert—XXXX XXXX—did not abide by the law in sending me a Loan Estimate 3 days after my application which was sent in XX/XX/19. It has been like pulling teeth to get a loan estimate from her. When I learned that the buyer should get an official LE from each lender to which he applied, I asked for a LE on XX/XX/19. She said via text, "when you have an offer accepted is when a LE is sent out." After my offer was accepted, I asked for it again and again until finally she sent a .pdf on XX/XX/19 that was supposed to be my LE. Oddly enough, it was zero kb and I could not open it on my XX/XX/XXXX nor my XX/XX/XXXX. I don't believe it was an actual file at all. I asked her on XX/XX/19 to resend it but I did not receive a response until XX/XX/19 morning when she evaded the request and texted, "Hi XXXX, good morning. I am getting all the OTP, Escrow and contracts from everyone involved in your transaction. Did you use the verified letter to submit your offer?" I said yes and asked once again to send me the LE. She again evaded the request saying, "Okay, that makes sense then. Okay, lets do this, since I have everything I need to get the process started, why don't you send me the loan estimates and if I can beat it then we ll move forward. If not, then Ill let you know its not possible." To this, I asked her again to "resend me this loan estimate so i can be looking at the breakdown while you compare" She replied, "Sure, when I get back to my desk, Ill wait on your emails, too. Thanks!" An hour went by and I received nothing. I called twice, emailed, and texted, saying "would you mind going ahead and sending the LE to me before I send these? With all due respect, I just want to make sure that I'm being offered your guys' best rate and costs regardless of what these other two lenders have offered." She replied, " Hi XXXX, I cant send out the discounted LE without seeing what our competitors are offering. So If I have an LE I can take it to my Regional Vice President and can send you what we can offer." I asked her to call me, which she did and I told her that she was legally required to send that to me last week. She said "yeah, you received it—it's on your Rocket Mortgage page." I was looking at my page at that very moment and did not see it anywhere. She said, "yep, it's under 'all documents,'" but, having the page pulled up, I replied "no, I'm looking at it right now and it only shows the documents I uploaded and the disclosures I am to read." She said, okay and that she didn't work on Fridays but she would go back to the office in a couple hours (it was around XXXX EST) and then send it but to go ahead and send my two LE's from other lenders so that she can do it all at the same time. I said okay but I'll wait for her to send it first. Not 10 minutes past after our phone call before she sent the LE at XXXX on XX/XX/19. After this, I sent my best LE received and she said she couldn't beat it. That's fine—it was a better offer—but the fact that I had to work so hard at getting the LE she was legally obligated to give me by XX/XX/19 and I didn't finally get it until XX/XX/19 is malpractice. I received such dishonest and shady customer service and, for that reason, will never recommend Quicken Loans to anyone.
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| 05/24/2018 |
Yes |
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Web |
Servicemember |
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Quicken Loans Rejecting : A Qualified Military Veteran & Minority Small Business Owner. Quicken Loan as an organization especially their Loan Mortgage to Close Team has been predator and consumer bullying in nature and has exhibited the worse customer service, incompetence of information handling, and inconsiderate behavior I have ever experienced in any personal and/or personal manner. Here 's just some of the plethora of instances that has occurred during this loan process.
There are " ENDLESS '' instances of pure incompetence, lack of customer service, customer compassion, and customer consideration!!
-Website wasn't allowing me to upload documents for the Banking Import ( so I had to manually download/upload each banking set of documents for each multiple account/ for each month for 3 months ).
-Being asked redundant questions when I already answered them -Being handed off like a leper to various reps ( names removed ) -Being asked for documents that don't exist because their non-applicable.
-Being bombarded by QL Notification " To-Do '' List based on system auto-generated notifications of base documents requirements ; which were already provided and others non-applicable. I know this, because I complained to ( QL Rep ) about this when we started this process 3mths ago approx XX/XX/XXXX.
-Being deceived about fake promises : In fact, we'd like to offer you a {$25.00} XXXX Prepaid card1 just for the opportunity to provide you with a personalized quote2. You see, we're so confident we can provide you with your perfect financing solution we're willing to give you {$25.00} for the chance to show you what we can do! ( NEVER got that ) -Being berated by Your Loan Quality Team : { email reference to QL Rep } : " QL Rep, You need to contact your internal Loan reviewing team, someone just called me and said a number of things : 1-we exceed the total amount of concession costs and that won't work at {$800.00} ; he said the max is {$6500.00}.
2-he said VA Home loan guarantee is exceeded and I can only get 98 % Guarantee and I have to come to closing with 2 % out of pocket.
3-He said that we have reduce seller agreed price.
I have no positive words to speak right now. So anything else needs to be communicated through agent, until this is cleared up. Because NONE of these things were ever identified as potential problems prior to now.
Consumer '' -Being Told One Thing, & Numbers Being changed on me : { email reference to QL Rep ; escalated to QL Rep Manager } Consumer received the attached " new loan estimate '' which is totally different from the loan estimate that was presented last week. The loan estimate last week is why he decided to move forward with Quicken Loans. This is starting to be another disappointment with QL process. The numbers keep changing and it's causing way too much confusion. Can you please have a fee sheet sent to us which JUST shows the credits/cost from QL excluding seller credits and borrower credits. I'm trying to get a clear picture of exactly what QL is really providing.
If I sat down and had enough time I could pull dozens of extracts showing and proving my anger, my disgust, and dissatisfaction with Quicken Loans ( Loan Specialist Team, Underwriting Team/Process, Loan Quality Review Team, etc. ) It goes on and on!!!
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| 02/24/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
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Web |
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Quicken loans offered me a low cost loan product to secure a deposit and lock in my business, only to later to tell me I did not qualify even though nothing of my financial, credit, or employment situation had changed.
Starting in XXXX/XXXX/XXXX, I began sending Quicken Loans my documents in order to get a loan estimate after the initial pre-approval. I filled out all the required forms and answered all their questions truthfully. Out of all the prospective lenders I had spoke to, they where the only ones who could secure me a conventional loan as a XXXX ( XXXX ) in the middle of a transition to XXXX. Every other lender said they could offer me a FHA loan with simply proof of employment, but their underwriting guidelines required me to show proof of income in the form of XXXX based pay stubs in the last 30 days to qualify for a conventional loan. Quicken loans however, told me they did not have this paystub requirement to qualify for the conventional loan. Naturally, I asked the Quicken loans Senior Mortgage Banker XXXX XXXX ( XXXX # XXXX ) to double check with his underwriters to ensure this my employment situation would not be an issue. He assured me that they would not need pay paystubs, and offered me a loan product with only {$250.00} in origination fees, and over {$2000.00} in lender credits.
On XXXX/XXXX/2016, I signed an " intent to proceed '' to move forward with them and paid a {$500.00} deposit formally initiate the process. As the underwriting process had started, and I sent them all my documentation. All appeared to be in order, they said there were no issues with my documents and only a few documents were remaining- an employment offer letter, and proof of payment to the IRS XXXX
The problems began as soon after the appraisal was ready on XXXX/XXXX/2016. It was very strong- the purchase price for the home is {$200000.00} and the appraisal came back at {$280000.00}. Two days later, on XXXX/XXXX/2016, I get a call from Quicken Solution consultant XXXX XXXX ( XXXX # XXXX ), who said they could not finance me because of my " temporary employment situation. '' Nothing had changed, and there was no new discovery made. They simply talked to my employer and she told them exactly what I had said all a long- that I was in transition from a XXXX paid consultant to a XXXX paid staffer. I told him I could have my employer right a letter stating my employers desire to keep me as an indefinite/permanent employee which XXXX replied he would check with his underwriters and get back to me.
On XXXX/XXXX/2016, XXXX informs me they are not going to be able to finance me without the 30 days of XXXX paystubs- the same requirement every other lender was very upfront about in the beginning of the process. Now we are two weeks into the process and with nearly two weeks to close, XXXX XXXX counters with an other loan product, an FHA that has substantially higher origination costs and significant less lender credits, costing me rough {$3000.00} more out of pocket to close. When I ask why they are higher, I get no answer. Quicken used dishonest bait and switch tactics to acquire my business, have me pay the deposit and once we 're far along in the process change the loan product to something more expensive without giving me any clear reason as to why.
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| 10/10/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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Hi. There, I am a XXXX in XXXX.
Before I was XXXX, when I was in XXXX, OK where I reside, I decided to apply for refinancing my house because I am paying 8 % interest rate for the last 16 years. I started my refinancing loan process with Quicken Loans. Quicken Loans asked me many questions and when they found out that I am going to be XXXX, they asked me to provide them the copy of my contract from the employer as part of the assurance that I have a job or job offer.
During the course of refinancing, I was told that Quicken Loans will get me HUD loan and I paid some fees and loan refinancing process was started. The Quicken Loans asked me to provide the XXXX pay stubs and I explain them that I will be able to provide the pay stubs in one month because I have to be XXXX there and receive the pay, which the Quicken Loans agreed. When I arrived in XXXX, XXXX. Due to XXXX I was required to travel on location where there is no internet and I could n't submit my XXXX pay stub and the Quicken Loans stopped the process in the middle and rejected my refinancing application.
When I returned from the mission they said since, I could n't provide the pay stub on time therefore, they had reject my application. Since, I submitted the latest pay stubs upon my return XXXX, the Quicken Loans restarted the loan refinancing process and this time they told me that they will get me refinance for FHA loan.
All the process was started once again and they told me that when I will be returned to the USA and sign the loan ( I told them that I will not return until XX/XX/XXXX per the XXXX contract ), So, they could close the loan by XX/XX/XXXX or XX/XX/XXXX. I told them that I can come to a nearest embassy to sign off the loan and they agreed and said yes that is possible. I requested them a ten days advance notice because in Military establishment we have to follow the military rules and ca n't just go on time off. I have to abide by the US military rules and give at least a 10 days advance notice to my Military commander for time off. Quicken Loans now started playing games with me and once they told me that underwriters are working on the loan and they take their time and it will not be possible to have the loan signed by XX/XX/XXXX or XX/XX/XXXX. I told them I am not asking to close on XX/XX/XXXX or XX/XX/XXXX but I am asking to close the loan by XX/XX/XXXX. They said yeas that is possible and kept me in limbo. Once they said yes go ahead and get ready and there is a possibility that we can close the loan by XX/XX/XXXX. I gave a ten days notice to my Military commander and he approved my time off for three days to go to XXXX, XXXX to sign off the refinancing loan. When the Quicken Loans heard that I got approved for the time off and travel they said that underwriter say that you have more than 6 months unemployment on your record and therefore the refinancing ca n't be done. I provided them all the proofs that I was employed or working then they came up with reason that they were in the impression that I am XXXX and as a matter of fact I am not. Therefore, Per the FHA guidelines I am not eligible for refinancing. When I reviewed the FHA guidelines and found that I am eligible for the refinancing for FHA loans and decided to file this complaint at your office.
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| 10/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
Older American |
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Complaint : Quicken Loans incorrectly withdrew {$3100.00} from my XXXX checking account when they also directed the escrow company, XXXX XXXX, to withhold {$2800.00} for interest payment in the closing statement.
I contacted Quicken Loans, XXXX XXXX, and XXXX. XXXX to provide them an opportunity to rectify the problem prior to filing this complaint. Neither Quicken Loans, XXXX XXXX nor XXXX XXXX dispute the facts. This complaint is filed because XXXX XXXX told me on a recorded line with Quicken Loans that they would not return my {$3100.00} for ten to twelve weeks.
Facts : Quicken Loan # : XXXX XXXX XXXX Loan # : XXXX Method of loan payment : Monthly auto pay from my XXXX checking account to Quicken Loans Loan owner : The loan was with Quicken Loans. During a refinance of the loan, Quicken Loans sold the loan to XXXX XXXX. Mr. XXXX was the official loan serving at the time of the refinance closing.
Escrow Company : XXXX XXXX What occurred : 1 ) I applied for a refinance of the Quicken Loan to reduce my monthly payment. On XX/XX/2020, Quicken Loan withdrew {$3100.00} from my checking account at XXXX ( fact not disputed ). See below for proof of statement.
2 ) During the refinance process with Quicken, they sold the loan to XXXX XXXX ( illogical during a refinance ).
3 ) Quicken directed the escrow company to withhold {$2800.00} for interest from XX/XX/2020 to XX/XX/2020. A copy of the Quicken mortgage instructing XXXX XXXX to withhold the {$2800.00} was provided by the escrow company to me and is attached. The notice date from Quicken to the escrow company is dated XX/XX/2020. A copy is attached.
4 ) On XX/XX/2020, a full month after directing the escrow company to withhold the interest payment form XX/XX/2020 to XX/XX/2020, Quicken Loans negligently withdrew {$3100.00} from my XXXX account.
Below is the XXXX recording of the transaction which shows that Quicken took the auto pay on XX/XX/2020. Quicken does not dispute they erroneously withdrew the funds from my XXXX account after they notified the escrow company to withhold the same funds for the same time period.
Date Description Amount Cash Balance XX/XX/2020 DIRECT DEBIT QUICKEN LOANS MTG PYMTS ( Cash ) - {$3100.00} {$53000.00} DIRECT DEBIT QUICKEN LOANS MTG PYMTS ( Cash ) Amount - {$3100.00} 5 ) Quicken Loan then transferred the {$3100.00} from my account to XXXX XXXX. I have no idea who XXXX XXXX is.
6 ) On XX/XX/XXXX, I called Quicken Loans to complain they have incorrectly held my {$3100.00} and demanded a refund. They informed me that the funds were transferred to XXXX XXXX and I need to take up the issue with XXXX XXXX.
7 ) On XX/XX/2020, I called Quicken Loans again to complain on a recorded phone line. Quicken loans then set up a three-way conference call with Quicken Loans, XXXX XXXX, and myself. During the phone call, XXXX XXXX representative stated that I would get a refund in ten to twelve weeks. This is unacceptable. I should not have to wait two to three months to get my money.
8 ) I have no idea if XXXX XXXX will return my money or keep it. I was not the negligent party and I should not be out of pocket {$3100.00}. Quicken Loans is responsible for this mess and they should be directed to return my money immediately. I am not in privity with XXXX XXXX.
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| 01/31/2018 |
Yes |
|
- Trouble during payment process
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|
Web |
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1. We purchased our home in XX/XX/XXXX knowing that our mortgage payment would be {$3800.00} monthly, which was already at the top of our budget. In late XXXX or early XX/XX/XXXX we received a notice stating that starting XX/XX/XXXX our mortgage payment would be {$3300.00} based on an escrow reanalysis. We called Quicken Loans at the time to confirm if that was correct and they said it was. For the last seven months we have been paying {$3300.00} monthly until the following occurred.
2. I contacted our loan servicer, Quicken Loans on Monday, XX/XX/XXXX to ask for basic information regarding the refinancing process hoping to get rid our mortgage insurance that comes with an FHA loan. The representative that I spoke with asked me if she could run my credit score in order to give me information regarding refinancing loans. My concern was that I did not want a hard credit check because I was just trying to get basic information. She assured me that this credit check would not affect my credit score. I called back later and spoke to a supervisor and she confirmed that it was indeed a hard credit check and had thus decreased my credit score. Additionally, I learned that she had ran my wife 's credit as well without my knowledge or permission, causing her credit score to decrease as well.
3. As a result of my call, it was brought to my attention that Quicken Loans had made a huge mistake in determining the correct amount of the property tax on my new home. As I mentioned earlier, they did an escrow reevaluation and lowered the amount that was collected through no fault of our own. This amount was insufficient to pay the property tax and we now owe almost {$6000.00}. This is a large amount of money and we are in fear of losing our home. Quicken loans informed us that we would have to pay a mortgage payment of {$4200.00} to {$4400.00} a month as a result of this mistake. This is an increase of almost {$1000.00} compared to what we are currently paying. They have not provided us with any assistance on how to correct this issue other than saying we owe the amount.
4. A mortgage banker from Quicken Loans contacted my wife yesterday,XX/XX/XXXXto provide her with refinancing information given that they had already ran our credit. He told her that if we refinanced, we wouldn't have to pay mortgage insurance. I contacted an acquaintance that is in the mortgage industry and we went through the information that I was given. He brought up several points that concerned him and myself : A. No mortgage insurance with a refinancing loan is incorrect. The mortgage insurance is simply rolled into the loan instead of being separate. That was the first lie.
B. She was also told that they recommended refinancing otherwise our payment will be increased to the {$4200.00} to {$4400.00} I mentioned above which feels like extortion.
C. The mortgage banker gave my wife an approximation of what our payment would be if we refinanced through them which was done by valuing our house at an unrealistically high amount.
D. They paid the property tax back in XXXX and overlooked the fact that our mortgage payment was insufficient to cover the corrected property tax amount and yet did nothing to inform us of the problem until we contacted them nearly two months later.
|
| 04/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
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I did a cash-out refinance home loan on my home that I owned free and clear. I was only permitted to take out XXXX from my home currently valued at XXXX. Quicken Loans/Rocket Mortgage was the lender and the final documents indicated Quicken/Rocket intended on servicing my loan. I just received a notice informing my loan was sold to XXXX XXXX. I researched XXXX XXXX and discovered the company rated extremely low with other financial companies and advisors and was rated as very poor and problematic with current customers. I contacted XXXX XXXX, sat on hold for XXXX minutes waiting for the line to be answered, and informed the process was not complete and I was not yet able to set up an account online or make the payment due. I contacted Quicken/Rocket to lodge a complaint about the sale of my loan to a subpar third company with poor ratings and plagued with complaints regarding poor customer relations and other problems resulting in additional fees and posting errors. I was told nothing could be done. I reminded I signed the final documents which stated Quicken/Rocket intended on servicing my loan and was told the small print disclosure informed things change. I exhausted considerable efforts and research prior to accepting the loan to ensure the company I chose was reputable and demonstrated integrity, even having declined the first offer due to poor ratings of that company. There are substantial and complex rules and regulations governing lenders and to protect consumers from a variety of problems and practices, yet lenders are permitted to sale my loan to a third rate loan servicer? This makes absolutely no sense whatsoever and contradicts the in-depth and complicated laws intended on protecting consumers. I had to jump through hoops, prove everything three times over, permit the lender to access confidential financial and personal information, prove my worthiness, and comply and agree to tedious requirements with the threat of losing my home should I breach the contractual obligations. This is my home, my asset, and my financial security. It is a considerable risk to me and it is incomprehensible that I should be sold and forced to business relations with a third rate company that I did not and would not have selected to engage in any type of relations or business with. I would not have agreed to this had I known I had no rights and no say over who I do business with. All of the laws and rules seem to benefit lenders and it is homeowners who suffer and lose their homes if something goes wrong. Exactly how much money does lenders make selling loans? And why does XXXX XXXX permit these transactions? I took a loan against my home I owned free and clear, it doesnt mean I gave up my rights or should be forced to do business with some little known company who has earned a very poor reputation and does not hold me and my asset to the highest level of integrity. This is a very poor business policy that leaves consumers unprotected and forced into relations that are unacceptable and potentially dangerous. It is unconscionable that all the information available is to reassure and inform consumers to obtain a loan without informing the loan can be sold to a third rate company who does not possess or operate with integrity and accountability.
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| 06/28/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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Quicken Loans, Loan officers do not understand their programs or their guidelines. Are quick to pull credit!!
I work for a Lender as an Account Executive so I understand my guidelines!! When a scenario comes across my desk I know how to answer the borrowers or brokers questions. I do n't pull credit first like Quicken Loans wants to do. Watch out Quicken Loans Loan officers are quick to pull credit! I called Quicken Loans and spoke with two different loan officers and explained my scenario. I did not want them to pull my perfect credit which is a XXXX FICO. I asked them if they can work with me, I have been at my job for less than 1 year. The first Loan Officer would not help and could not answer any of my questions, she was adamant about pulling my credit so I hung up. I immediately called back and spoke with another Loan Officer and again this loan officer had no idea how to answer my questions. Each time she put me on hold to ask her supervisor. After 30 minutes of her badgering me about needing to pull my credit, I accepted. Then she took my email and phone number and said she would call me back the next day. The next day she called and said she could not help me because I was not in my current job for more than two years. She ca n't refinance my house due to the job qualifications. This is a horrible business practice, pulling credit hurts the credit score! The Loan Officers should have known their guidelines! In many cases if a FICO score is on the cusp of qualifying for a certain program and is pulled and pulled the FICO will go down and disqualify the borrower. I 've seen this happen many times and the borrowers can do anything about it! The credit inquire will stay on my report for 2 years and effect my score for 12 months. This is totally unacceptable! I wanted to educate everybody about this horrible business practice Quicken Loans is doing so you will not have this happen to you. Be aware, Quicken Loans is not a place to get customer service with your house refinance or purchase. The Loan Officers do not know their guidelines!!
There is no need to pull borrowers credit up front before you pre-qualify them!
I received and email response from Quicken : Hello XXXX : Thank you for your reply. I apologize again that you are unhappy with the credit pull process. We do pull clients credit up front, however it is not to meet quotas, but to ensure that clients credit qualify before we provide them with a personalized quote and pre-approval. I can not attest to what was advised regarding the income, but I will be sure to review this with our banking leadership so that any opportunities are addressed on their end.
As for my note about the credit team, I was including that for awareness as you were indicating in your feedback that we could affect client 's scores negatively and then proceed to deny them financing. I just wanted to advise that there is a process in place for clients who are on the cusp of qualifying for your awareness.
I appreciate you following up with me with your additional concerns and will be sure that this is reviewed internally with our leadership so that any issues regarding the qualification knowledge of the team members you worked with can be resolved.
XXXX Social Media Advocate Quicken Loans
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| 11/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We entered into an escrow agreement in XX/XX/XXXX with our provider ( Quicken/Rocket Mortgage ) : Property Taxes Homeowners Damage Homeowners Liability Earthquake Flood Issues in XXXX : Flood insurance - the escrow coordinator did not pay our flood insurance that was due on XX/XX/XXXX until XX/XX/XXXX. Our flood insurance was cancelled and we were required to have a lender placed insurance policy placed on our home. Once we realized the cancellation, we secured a new policy ( with our original vendor ) with payment due on XX/XX/XXXX. The escrow company still did not pay until XX/XX/XXXX requiring an additional lender placed policy for the 5 days.
XXXX XXXX- the escrow company mislabeled our paid homeowners damage payment that was made in XX/XX/XXXX as earthquake insurance. Meanwhile, our earthquake policy remained unpaid and was cancelled. We live in XXXX California and did not have earthquake insurance until XX/XX/XXXX.
Last year we received an escrow analysis showing that we would be short and increased our monthly escrow accordingly. I contacted the company multiple times to explain that the shortfall was due to their incorrect assumption of a property tax. The amount of their assumption was more than double what we had historically paid and my escrow only payment was more than my mortgage payment. Despite repeated attempts to contact the escrow coordinators, I was told that they would refer it to the appropriate department. Never happened and I continue to pay the very high escrow amount each month. My escrow amount mid way through the year was higher than an entire year 's worth of taxes.
I officially tried to cancel my escrow agreement in XX/XX/XXXX. I was told that I could not cancel an escrow agreement within 45 days of a payment being due ( taxes due XX/XX/XXXX ). I received my tax bill in late XXXX showing that their assumption was wrong. I uploaded the document to the company 's app and emailed to their escrow department as I was instructed. Due to my assumption that the escrow account was being cancelled, my XX/XX/XXXX payment was for principle and interest only. I received a notification on XX/XX/XXXX that my mortgage payment was overdue and I was being charged a late fee. I contacted the company to confirm cancellation of the escrow agreement. The escrow coordinator that I spoke with stated that she saw where I sent in the property tax documentation was sent in and that the assumption for escrow analysis was inflated. However, the property tax coordinator had not reviewed the documentation yet and that they would need 5-7 business days to review. I stated that the tax bill was due XX/XX/XXXX but had not been paid yet.
I don't know if Rocket Mortgage is understaffed or if this is a blatant attempt for the escrow company to keep additional money over time. After all, if they fail to pay the property tax much longer, I will be within 45 days of the XX/XX/XXXX payment and then within 45 days of a XXXX insurance bill ensuring that I will never be able to cancel my escrow agreement.
By the way, Rocket Mortgage keeps sending Mortgage Brokers to my email and via telephone to try to refinance my mortgage. Maybe they should redeploy their pushy sales people to their escrow department to timely pay escrow amounts.
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| 11/30/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Servicemember |
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Is it possible to launch a class action suit against my mortgage company Quicken Loans? They held onto my escrow refund XXXX {$3200.00} XXXX for 18 months without any notice until this month. I received a call from an unidentified XXXX number ( I thought it was a telemarketer ) on Monday XX/XX/XXXX. I almost deleted the voicemail without checking it, but thought it might be from a dealership that I recently bought a car from. When I checked my voicemail the next day, an automated message said that it was Quicken Loans, and that I had a balance on my account that needed to be resolved, that that I needed to call another XXXX number. I called the number ( thinking that I owed money - tax or insurance increases, etc. XXXX, and after being transferred, I was told that I had a refund, and they asked me how I would like it to be paid. After I told them to deposit it in the same bank account that I pay my mortgage from each month ( autopay ), I asked how long my refund had been available. The representative replied that it had been available since XX/XX/XXXX! I asked why it took them so long to give me my refund, and the representative said that Quicken Loans has over XXXX XXXX loans, and that it takes a long time to reach out to everyone to process their refunds. I received my refund ( 18 months later XXXX, but thought about other quicken Loans customers. Am I the only XXXX? Are there other customers who have loaned Quicken Loans money interest free for months or years? Has anyone else bothered to complain, or were they just happy to get " found '' money? If there are a XXXX customers like me, then we 're effectively loaning Quicken Loans interest free money while we pay them interest on our mortgages - that 's not fair!
I submitted a complaint via the XXXX XXXX Complaint ID # XXXX Quicken Loans, Inc. XXXX, but Quicken Loans basically said tough luck. That they sent me a check 18 months ago, and that I never cashed it. According to the XXXX, the matter is now closed. The customer loses again. I never received a check in the mail from Quicken Loans. If I did, I would have deposited it immediately. I could have used it to pay for medical bills, car repairs, etc. I proposed that Quicken should pay customers interest on the money that they have held onto, and send customers alerts whenever they are owed a refund. If the situation were reversed, and I owed Quicken Loans money, I 'm certain that they would find several ways to remind me rather than let 18 months go past. Quicken had my money interest free for 18 months, no apology, no explanation, other that it was " supposedly '' my fault ( the customer ), that they send me a refund, and that I did n't cash it? I get, open, and read all of my monthly bills, and none of them in the past 18 months ever mentioned that Quicken Loans owed me money. I also receive countless emails : Quicken Loans is # XXXX in Customer Satisfaction according to XXXX. XXXX, Happy birthday, refinance at a lower rate - but I never got an email that said that Quicken Loans owed me {$3300.00} in the past 18 months. How many other customers has Quicken Loans held onto their refunds interest free, and for how long? How many people got a message from an obscure XXXX # and ignored it, and delete their voice mail?
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| 04/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I was harassed continuously by Rocket Mortgage offering a refinance on my home. I finally agreed to the process after being provided with a compelling offer. Appraiser XXXX XXXX was appointed by Rocket Mortgage and presented to my home on XX/XX/22 for a home inspection as part of my refinance process. During this visit, XXXX XXXX presented extremely overwhelmed and stated being so regarding new appraisal regulations. XXXX XXXX hastily completed his report and even contacted the following day requesting I take a picture and text him to him as he forgot to do so during his appointment and did not wish to return. XXXX XXXX then hastily provided a completely erroneous and inaccurate report/assessment of my home despite having two of the exact same homes in the neighborhood at his disposal to use for reference.
XXXX XXXX reported my home to be a Raised Ranch structure which is incorrect. My home is a 2 story colonial as is documented in the XXXX XXXX XXXX ( see attached ). He reported the home to be almost half the size ignoring over 578 square feet of living space and reported my home to 4 rooms, 2 bedrooms 1 bath. My home is CLEARLY a 6 room, 3 bedroom 2 full bath ( see attached XXXX listing that came straight from the BUILDER ). XXXX XXXX all together excluded my 1st floor living area which includes a master suite with a large bedroom, full bathroom with marble vanity, walk in closet, chandeliers, as well as an additional laundry room and closet on that floor ). NO AREA of my home specifically the first floor is submerged underground for it to be excluded from living space. My Master Suite was built by the original developer up to code and par with all other areas of the home. I have attached pictures and listings for the SAME house that sold THIS MONTH as well as the original XXXX listing for reference.
XXXX XXXX additionally used incomparable older and significantly smaller structurally different homes ( single story ranches and cottages ) when again he had the SAME EXACT new/newer homes to compare to in my neighborhood. XXXX XXXX also neglected to include improvements to the home to include lighting, a porcelain paver patio, and THREE parking space driveway. I feel this was done intentionally in conjunction with this mortgage company.
The addresses of these SAME homes are : XXXX XXXX XXXX, XXXX, RI ( SAME EXACT home in my neighborhood sold this month ), XXXX XXXXXXXX XXXX XXXX XXXX, XXXX, RI ( SAME EXACT home in my neighborhood sold this month ), $ XXXX Other comparable homes include : XXXX XXXX XXXX XXXX XXXX, RI XXXX XXXX XXXX XXXX, XXXX, RI XXXX XXXX XXXX, XXXX, RI I have pictures and documents corroborating my accurate and truthful statements. I have uploaded these to my Rocket Mortgage account for reference. XXXX XXXX incompetence and Rocket Mortgage 's negligence has resulted in unnecessary stress and hold up of what would be a very simple refinance of my home.
Rocket Mortgage has continuously refused to address, listen or even communicate with me regarding these grave concerns. They have refused to request a new appropriate competent appraisal and have not allowed by to rescind and is now pressuring me to refinance based on a NEW DIFFERENT loan only to secure me at a higher rate of interest.
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| 11/17/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan modification,collection,foreclosure
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Web |
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I am reaching out to the CFPB directly for any assistance they can provide with an issue I am having with my mortgage servicer, Quicken Loans, who services my XXXX XXXX owed loan ( Loan # XXXX ). My issue involves unfair treatment in the process of being evaluated for a loan modification.
I applied for a loan modification on XXXX/XXXX/2015. To summarize my hardship, my family 's household income dropped by over $ XXXX/month due to a job change and due to losing our family owned business. Quicken reviewed my application and approved a trial modification on XXXX/XXXX/2015.
XXXX XXXX from Quicken then called me on XXXX/XXXX/2015 to explain the terms of the approved modification. The interest rate they offered did n't seem to match the published XXXX XXXX Standard Modification Interest Rate that became effective on XXXX/XXXX/2015, the day of the approval. When I questioned that and asked if it could be redone, XXXX then said I should pursue a refinance instead of the modification. I explained to XXXX that due to my severe decrease in income, I doubted that I would qualify for a refinance. But he suggested I check into that anyway. I told him that I did not want to jeopardize my approval but he said that should the trial offer expire while looking into the refinance, it would not render me ineligible to apply again. So I told him that I was not declining the trial modification and that I would look into a refinance as he directed.
I then reached out to XXXX XXXX directly to ask them for further direction. The representative that I spoke to at XXXX XXXX suggested that I follow Quicken 's guidance and she too confirmed that should the approved trial should expire in the meantime, I would still be eligible for a modification upon submission of a new application. So I took their advice and called a few mortgage companies to inquire about a refinance. I was not surprised to find that I did not qualify at my reduced income level. During the process of investigating the refinance, the approved trial offer expired.
So I submitted a brand new application on XXXX/XXXX/2015 and submitted the updated income documentation. However, I was just informed today, XXXX/XXXX/2015, that my application has been denied because they say I declined the previous approved trial offer from XXXX/XXXX/2015. I explained to the representative that I did not decline the trial offer, and that both Quicken Loans and XXXX XXXX suggested that I investigate a refinance instead. I was assured that should the trial offer expire in the meantime, I would still be eligible to be reviewed with a new application. I asked the representative how I could dispute that decision and if they could listen to that call from XXXX/XXXX/2015. The representative told me that nothing could be done.
So, I am reaching out to the CFPB because I am being treated unfairly. I fear that their mistakes and lack of organization are overshadowing the fact that I have a real hardship and need help. I have done everything that they recommended and now I am being denied the help that my family desperately needs.
Please help me rectify this situation. If there is anything you need from me in helping you to investigate this issue, please let me know.
Sincerely, XXXX XXXX
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| 06/30/2016 |
Yes |
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- Settlement process and costs
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Web |
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In XXXX I was contacted by XXXX XXXX at Quicken Loans saying I qualified for a FHA mortgage refinancing program ( Quicken financed our home purchase at XXXX XXXX XXXX, XXXX, NY XXXX in XXXX XXXX ). We were told that our interest would drop .5 % and our mortgage payments would be lowered, plus we would receive the our escrow balance ( {$2600.00} approx. ), would not have to make our XXXX mortgage payment as it would be rolled into the original loan payoff, while skipping a payment in XXXX as well, since the new payment schedule would start XXXX XXXX, XXXX and I ( we ) would incur a minimal payment to close the refinance. Through a series of events around property tax adjustments our escrow payments were to increase approximately $ XXXX/mo. In good faith my wife and I decided this deal would still work out for us, based on the original premise of having our escrow funds returned to us and essentially skipping two months of mortgage payments. We signed the closing papers on XXXX XXXX, XXXX. During the mortgage adjustment and pay-off process in early XXXX, I asked about making our XXXX mortgage payment as we were prepared to make it and were concerned about having a late payment show up on my credit report. Again, we were told not to worry about making the payment and that we would incur a {$49.00} late fee, to be paid at closing, if the refinance closed after XXXX XXXX. On Tuesday XXXX XXXX, I spoke with a Quicken representative about setting up the closing for Monday, XXXX XXXX, XXXX. At that time, I again asked about receiving the escrow to be credited to us and was told that yes the escrow money would be received about 3 weeks after closing. On Friday, XXXX XXXX a message was left on our home telling us we had to make the XXXX mortgage payment in order to prevent any negative credit reporting due to the 3 day waiting period required by FHA financing regulations and the funds will not be disbursed until XXXX XXXX. This is the first complaint about this process, which we had Quicken Loans investigate through XXXX XXXX ( XXXX ). On Wednesday XXXX XXXX I was contacted by XXXX telling me that their investigation did prove we were told not to pay the XXXX mortgage and Quicken recognized the error, so we did not have to make the XXXX payment after all. However, she also informed me that we would not be receiving the balance of the escrow account as it had been rolled back into the mortgage to cover closing costs, we submitted a check {$1000.00} for related closing costs on Monday XXXX XXXX and were not told about the escrow being rolled into the new loan at this point. We have until Thursday ( today ) XXXX XXXX to rescind the contract signed on Monday, XXXX XXXX. After careful consideration based on what we were originally told at the beginning of this process by XXXX XXXX and other Quicken " specialists '' we will be cancelling the contract given my legal rights established by federal law. Knowingly or not, this deal is deceptive at best and will appreciate an investigation into this complaint. We have been put under unnecessary duress during the last 30 days, given erroneous information by Quicken since our first conversation with XXXX XXXX, and would be financially harmed if this refinance goes forward.
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| 07/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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on XXXX XXXX, or XXXX we talked to a representative from Quicken loans XXXX XXXX XXXXXXXXXXXXPhone : ( XXXX ) XXXX XXXXFax : ( XXXX ) XXXX : XXXXOn our first phone contact I had told him I have trouble to get refinanced because I ha a brother renting a spot on my land where he lives in a XXXX house I also said another reason is I have a lot of land. I was told that was n't a problem and they could make us the loan, and that we qualify. We were told that we had to give them XXXX for good faith money to get started and we did, after weeks of constantly sending info and paperwork to them and still being told we got the loan, they sent out an appraiser and had it appraised for XXXX and we were asking to get refinanced for XXXX, but on XXXX/XXXX/2015 we were told that we ca n't get financing because of the XXXX house on my property, I told them that they knew about me renting a spot to my brother, and that it had nothing to do with the evaluation of my house and that they were told on the very first phone call about that, and XXXX XXXX XXXXXXXXXXXX : XXXX XXXX XXXX XXXX XXXX : ( XXXX ) XXXX : XXXXtold me that it should have never been considered for a loan because of the XXXX house, he also said he would issue a refund of the XXXX, we received a phone call from someone later called saying they used the money for non refundable purposes.
We went with Quicken loans because of adds on TV stating no appraisal fees and no closing costs, but after we gave the XXXX that we were told would be refunded if we were denied they found plenty of fees to charge so we do n't get any back. We had asked when we gave the money if we get denied that we get refunded but XXXX reassured us we were already approved and if by some remote chance we got denied we would get a refund. We had jumped through so many hoops getting this refinancing and nowhere in the last XXXX months of all this hassle were we told the XXXX house was a problem till they had the appraisal and used up the money for their fees. I have tried for a while filling out for loan quotes online and had gotten many calls from Quicken before and always as soon as I had told the person about how much land I had and that I had a brother renting a spot and living in his XXXX house on my land, I was told ca n't help you usually in the first minute talking with the representative, which is why we were so happy when we were told we qualified and were approved, and that was not a problem, we had to constantly send paperwork and drive to town XXXX miles each way several times to sign papers from accountants and banks to give them permission to talk about our finances and income, and were always told it 's good and we are moving on to next step, we even had to give all our insurances for all our properties along with all out tax papers on those properties even though they were n't part of the loan, our family owns XXXX properties and rent out all of them to make our living as I am totally XXXX and my wife spends her time taking care of me and our small kids, we still take in XXXX a month and could easily afford a XXXX mortgage but that does n't matter when there is a XXXX house on your property, we just want our XXXX returned and will never do business with them again
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| 08/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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Last XXXX we started applying for a small loan to buy out my sisters share of my late mothers condominium apartment. My husband is a XXXX XXXX XXXX XXXX XXXX who gets paid on commission. I XXXX XXXX XXXX and work at a XXXX for the past 13 years.
We were pre approved In XXXX for a loan of about {$240000.00} and continued the process. All throughout our rep, XXXX XXXX, told us my husbands commission-only employment was not a problem. They kept putting off the date of close and asking us for the same paperwork and documentation over and over.
In early XXXX XXXX assured us that the loan was In underwriting. Weeks later we learned it was not. XXXX forwarded us to closing specialist, XXXX XXXX.
Again, we went through the explanation of how XXXX works on commission and has income but it is sporadic. We also have assets in a brokerage account, IRAs and as I mentioned before, I have a job where I get paid every other week and income from real estate sales. Every time I spoke to XXXX I was reassured he was looking into the problem and would call me back but I never heard from him until I called him.
For this loan we paid off a car loan and a credit card balance to bring our DTI down. I would have to keep calling him back then learned this whole time they were working off of our old credit scores.
After many calls to XXXX we were told the loan was approved and just In their queue to close.
Many calls later we learn that it is not approved.
We paid off a car loan and a credit card balance to get this loan. We hired an attorney to transfer the deed to myself and my husband which was one of the steps Rocket mortgage told us to perform. Now what do we do?
My sister has expected this money since they told us starting in XXXX that it was approved.
This dragged on and they strung us along for 5 months. That is outrageous and unconscionable that they are so flip and casual about earning our trust, telling us my husbands XXXX XXXX is no problem and then basically screwing us. There must be some timeframe that they should have said yes or no to us in, 5 months is appalling.
I missed the most vigorous spring market in suburban NY history and could have sold this apartment.
The week before last I asked XXXX what they would lend us and he said he had to work some numbers and he would get back to us. Of course I didnt hear from him and had to call him today. He said he had to run some numbers and to hold on.
While he was doing this he had the arrogance to comment that my husband hasnt gotten paid for a while and ask how do we manage, hes just curious. I told him I am under no obligation to satisfy his curiosity. What are we, circus freaks? Ironically this loan would help us a lot and we will pay it and on time each month.
Now I see In the portal that XXXX came up with the amount of {$130000.00}, not the approximate {$220000.00} that they dragged on for 5 months and that we are completely qualified to carry.
Incidentally we are never late with a mortgage payment or a bill. We have no debt except 2 leased cars, one which will be over in XXXX.
How do these people get away with this and can you do anything to help us and to make them culpable for treating us this way.
Thank you for any assistance.
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| 10/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I refinanced my mortgage with Quicken Loans on XX/XX/2019. Quicken Loans admitted to an error in handling my escrow and now will not take ownership of that error. When I initiated the refinance I was very clear to the mortgage banker XXXX XXXX, I DID NOT want the escrow from my current loan rolled over into the new loan. I requested my escrow be used to pay my property taxes which were coming due. Between then and XX/XX/2019 when my closing was schedule, I spoke with several Quicken Loans representatives who assured me my escrow was scheduled to pay my property taxes. On the day of closing, before I signed the mortgage papers, the closing attorney called Quicken Loans. The representative, XXXX, reiterated again my property taxes were scheduled to be paid from my old loan ; stating would be paid by XX/XX/2019. This conversation was also heard by the witness Quicken Loans requires to complete the closing.
On XX/XX/2019 after the three day period to rescind the mortgage agreement had passed, I am advised by Quicken Loans my escrow was not used to pay my property taxes but rolled over into the new loan. I spoke with XXXX XXXX, from the Escalation Team and explained the mishandling of my escrow. On XX/XX/XXXX, Ms. XXXX called me to advise the situation had been corrected. She explained the title company would repay the amount into escrow that should not have been paid from my new loan. When I asked Ms. XXXX about receiving a refund of the escrow from my old loan, she stated I would not be getting a refund as that money was rolled over into the new loan. On XX/XX/XXXX, I received a phone call from XXXX XXXX, an Escalation Team supervisor. Ms. XXXX basically repeated the same information explained by Ms. XXXX. Ms. XXXX did admit that a mistake was made by Quicken Loans and the resolution would be that the {$630.00} use to pay my property taxes from my new loan would be replaced. She stated since the {$980.00} escrow from my old loan was rolled over into the new loan I would not be receiving a refund. I explained to Ms. XXXX, this was not an acceptable resolution as I now have to come out of pocket, more money than anticipated to pay the full amount of my property taxes. Also, I will have to either pay a higher monthly mortgage on the new loan or find a way to make a lump sum payment into my new loan to replenish the escrow.
I reviewed my mortgage documents several times ; there was nothing in the closing documents I signed that showed my escrow from the old loan being rolled over into the new loan. Ms. XXXX called me again on XX/XX/2019, in response to a letter sent to XXXX XXXX, Quicken Loans CEO. Ms. XXXX advised me again nothing further would be done regarding my escrow issue. She did say they would extend the additional funds required to replenish my new escrow over twenty-four months to keep my mortgage from going up to much. I advised her I would prefer that to a higher mortgage increase or having to pay a lump sum. I also advised her that it was still not an acceptable resolution to my having to pay more money than anticipated after refinance. Ms. XXXX did send me a copy of my Payoff Statement, which shows what happened to the escrow. This statement was not part of closing documents.
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| 12/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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In XX/XX/XXXX, we found a buyer to buy our property, and felt ready to purchase a new home. We went through a loan application process for a mortgage through Rocket Mortgage/Quicken Loans. Our realtor at the time, XXXX XXXX from XXXX XXXX XXXX recommended them. We were approved for a mortgage with 3.5 % down, and started the mortgage process. Our closing date was set for XX/XX/XXXX ; because of the loan details, we needed to sell our current home before buying another, so we were set for closing on our old property at XXXX, and set for closing on our new property at XXXX. We were in constant contact with our realtor, and loan rep XXXX XXXX at Quicken Loans. XXXX worked closely with Quicken Loans and we were signing everything that was sent to us in a timely manner. We were getting a uhaul, and packing everything up the night before except our mattresses, and then just handling them the next morning. On XX/XX/XXXX in the afternoon, less than XXXX hours until our closing, we got a phone call from a Rocket Mortgage/Quicken loan rep stating our closing to purchase our new home could not take place the next day, the rep ( XXXX XXXX XXXXl ) left a voicemail which states our USDA loan wasn't able to process as they need time to process it, and she wasn't familiar with processing times on USDA loans as she doesn't work with them regularly.
Our family of XXXX, XXXX adults, XXXX kids, ( XXXX child had just had XXXX XXXX XXXXXXXX for XXXX and was JUST released from the hospital on XX/XX/XXXX ) ; 4 cats, snake, lizard, were going to be homeless!
We were at a loss of what to do. The mortgage company said their hands were tied. Our realtor said we could try to get a hotel and save the receipts to be reimbursed. The kids had just started school on XX/XX/XXXX.
My husband and I had taken a couple days off work to prepare for the 'big move '. We were in the midst of packing up our uhaul already What would happen to us?
My parents, elderly, living in a one bedroom home, graciously opened their doors to us, but what about our pets? I thankfully found a friend of mine who works with a shelter rescue group that would 'temporarily hold ' our animals until we moved.
Our son who had just had XXXX XXXX would be sleeping in my parents bed. My parents would be sleeping in their recliners, and the rest of us? Sleeping on the floor. For 8 days.
This happened to us twice, in that week.
Settlement didn't take place until XX/XX/XXXX.
The person whom we were purchasing the new home from stated we could store our stuff in that garage, but nothing and no one inside the home ( it was vacant ).
I have already contacted Rocket Mortgage/quicken loans for some type of compensation, because this happened due to no fault of our own. They " respectfully decline '', saying they have received no receipts and have no fault in this. We disagree. I would more than gladly take this to small claims court, however, I would really like the public to know that Rocket Mortgage/Quicken Loans, " The Largest Home Lender in America '' ; who has the " highest satisfaction rating of all mortgage companies '' ; dealt with our personal situation.
I had no idea this could happen. There was nothing to prepare us for this.Please help!
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| 07/31/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Quicken Loans violates Deed of Trust payment criteria. Full principal-interest payment made to and accepted by Quicken Loans prior to the due date. Quicken Loans chose not to apply the payment to the loan. Quicken Loans then applied a late fee in the amount of {$73.00} even though payment had been received on time. The Deed of Trust states 2. Application of Payments or Proceeds. Except as otherwise described in this Section 2, all payments accepted and applied by the Lender shall be applied in the following order of priority : ( a ) interest due under the Note : ( b ) principal due under the Note ; ( c ) amounts due under Section 3. Such payments shall be applied to each Periodic Payment in the order which it became due. Section 3 refers to escrow payments ...
Quicken Loans accepted and cashed two checks on XX/XX/2019 that were intended for the payment due XX/XX/2019. One was labeled for the principal-interest in the full amount of {$1400.00}. The other check was for escrow in the amount of {$210.00}. Contrary to the terms of the Deed of Trust Quicken Loans did not apply the check for the full amount of principal-interest. Quicken Loans did apply the check labeled escrow even though escrow is defined as lower priority by the Deed of Trust. This is a violation of the loan contract ...
Quicken Loans then charged a late fee for non-payment of principal-interest, Quicken had the money in hand for the full payment of principal interest but failed to apply it to the loan. Charging a late fee under this circumstance is dishonest ...
( Payment history : XXXX XX/XX/2019 : Initial monthly payment check accepted on XX/XX/XXXX by Quicken loans. Check amount {$1600.00} Amount Quicken Loans applied to principal-interest {$1400.00}, amount applied to escrow {$210.00} ...
XX/XX/2019 : Check accepted on XX/XX/XXXX by Quicken Loans. Check amount {$1600.00}. Amount Quicken Loans applied to principal-interest {$1400.00}, amount applied to escrow {$210.00} ...
XX/XX/2019 : Check accepted on XX/XX/XXXX by Quicken loans. Check amount {$1600.00}. Amount Quicken Loans applied to principal-interest {$1400.00}, amount applied to escrow {$210.00} ...
XX/XX/2019 : Two checks accepted on XX/XX/XXXX by Quicken loans. Beginning with the XXXX payment, the client began issuing separate checks for principal-interest and escrow. One check in the amount {$1400.00} was clearly marked for principal-interest. The other check in the amount of {$210.00} was clearly marked for escrow. Amount Quicken Loans applied to principal-interest {$1400.00}, amount applied to escrow {$210.00} ...
XX/XX/2019 : Two checks accepted on XX/XX/XXXX by Quicken loans. One check in the amount {$1400.00} was clearly marked for principal-interest. The other check in the amount of {$210.00} was clearly marked for escrow. Amount Quicken Loans applied to principal-interest {$1400.00}, amount applied to escrow {$210.00} ...
XX/XX/2019 : Two checks accepted on XX/XX/XXXX by Quicken loans. One check in the amount {$1400.00} was clearly marked for principal-interest. The other check in the amount of {$210.00} was clearly marked for escrow. Amount Quicken Loans applied to principal-interest {$0.00}. Amount applied to escrow {$210.00} ...
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| 05/31/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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|
Web |
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On XX/XX/18 I completed an online inquiry with quicken loans using this link VIA my cell phone ( https : //www.quickenloans.com/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) to see about refinancing my home and borrow additional cash to consolidate another debt. Completing the inquiry, there were no indications as to a hard credit inquiry nor about it being a formal application for a mortgage, only indications of rates and offers. The only disclaimer was a communications consent at the end of the questionnaire about being contacted by affiliates. Immediately after completing the profile I received a phone call from a representative at Quicken Loans to connect me with a licensed mortgage lender for my state. He stated he needed some more information in order to see what they could offer and proceeded to ask questions. Not once did he explicitly state he was doing a hard inquiry on my credit file, nor ask for my consent to do so, and no where on the questionnaire that I completed was that term explicitly stated either. I have done this process several times with other lenders and they always clearly state whether they are doing a soft inquiry or a hard inquiry, and ask for explicit consent when they do so. I did not complete an official application for a mortgage, but was only seeing if I could be approved for better terms than my current mortgage. Other than this, he was very professional and stated that the terms I currently have were very good and he wouldn't offer me anything better. Not long after I received a notification that a hard inquiry had been placed on my credit file and was from XXXX XXXX XXXX with reference to Quicken Loans. I immediately called XXXX who referred me to call Quicken Loans. I called Quicken Loans customer service, the rep I spoke with was named XXXX. She reviewed my call with XXXX ( the original rep ), and stated that she agreed that my conversation was not clear and they apologized. She would make note of it and bring it to the attention of her executive team to review and make sure their communications were more clear in the future. I stated that's great, but I don't want to be the example, I never explicitly consented to having a hard inquiry done and wanted it removed from my credit file. She indicated it was not fraud and therefore could not be removed, but they would make note of it to improve their communications. I asked to speak with a supervisor and she brought in XXXX. XXXX heard my complaint, apologized and said he would review the case and call me back that evening. He did call me back and stated he reviewed the case and his interpretation of the conversation was I did clearly give consent, and offered to play the recording back to me. He did play the recording and I then explained to him that I've done this process several times with other lenders and they all give explicit disclosures and notices of their intentions, this was the first time that a company did not. He then proceeded to tell me that one inquiry is not significant. I told him if this isn't resolve to my request that I would file a complaint with the CFPB, offered my reasonings. We then both stated regret for our disagreement.
|
| 01/28/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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Quickenloans services my mortgage ( # XXXX ) and manages my escrow account for tax & insurance, required as this is an FHA loan.
On XXXX XXXX, I changed insurance companies from XXXX insurance company to XXXX XXXX. I informed quickenloans of the change and that I paid for the new policy myself and that they should cancel any future payments/renewals with XXXX. I got a confirmation email from XXXXXXXXXXXX on XXXX/XXXX/2017 XXXX stating that they got my notice of insurance change and instructing me to call XXXX to cancel ( which I did and quickenloans even received a cancelation notice from XXXX ).
Nevertheless, Quickenloans paid XXXX {$250.00} for a full year renewal on XXXX XXXX and notified me about the payment only after it was made.
I quickly called Quickenloans and told them that they should n't have paid XXXX as I already canceled the XXXX policy and they were informed of it, and they were also informed that i have a new policy which I paid for with XXXX. On the phone they said, that there 's nothing they can do and it 's up to me to go and recover my funds from XXXX ( which I 'm still trying to do ). At this point, I had XXXX live insurance policies on the same property : the policy with XXXX XXXX which I paid for and a policy with XXXX which Quickenloans paid for from my escrow account.
Then, on XXXX XXXX 2017, I got a letter from Quickenloans saying that they have no records on insurance on the property and that they are about to order a mandatory insurance ( which would have been a third policy on the same property ).
I immediately called QUickenloans and explained again that I have insurance, in fact XXXX policies. They asked that I upload the new certificate of insurance from XXXX XXXX to a website, which I did.
Then, today, XXXX XXXX, Quickenloans made another automatic insurance payment from my escrow account (! ) they sent a {$1200.00} payment to XXXX XXXX, even though XXXX XXXX did not send them a bill and I informed them multiple times that I already paid for the insurance on XXXX XXXX.
At this point I have XXXX policies, XXXX of which is double paid, and it 's up to me to go recover my overpaid funds from the XXXX insurance companies.
Quickenloans is poorly handling my escrow account and irresponsibly sending my escrowed funds all over the place. They mismanage their records and despite multiple phone calls and written communications, they still do n't have their records right which cause the mismanagement of my escrowed funds. My escrow balance now is - {$800.00} (! ) Btw the only reason I paid my own insurance is because my new policy with XXXX is a commercial policy that covers additional properties and Quickenloans does not have the process to handle a prtial payment on a policy. And the double payment they paid paid from my escrow account was very large as they paid the full premium on a the multi-property commercial policy.
This experience has been horrible for me and I wasted hours on the phone with Quickenloans and the insurance companies trying to recover my escrowed funds.
I would like to be compensated for my wasted time and for Quickenloans to stop making automatic insurance payments from my escrow account.
Thanks for your help.
XXXX
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| 01/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
Servicemember |
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This past Fall I refinanced my VA Mortgage that has been held with Quicken Loans. I reached out to Quicken in XXXX to inquire about VA IRRL options but settled on XXXX due to more competitive rates. I began receiving calls multiple times a week from Quicken in XXXX to try and get me to refinance with them as well. As those calls and voicemails continued through XXXX and XXXX I received two voicemails that my account was passed due. I contacted Quicken and was directed to the refinance team, who again was trying to sell me on a Quicken refinance and told me my loan was in good standing. I continued my refinance with XXXX XXXX and was scheduled to close in XXXX, but was delayed three times all the way to XX/XX/2020, due to XXXX XXXX being behind on closings. I continued to pay my current Quicken mortgage in the process to ensure no payments were missed in the transition.
I was notified again by voicemail in early XXXX that I had a past due Quicken bill, which surprised me as I had seen my check to Quicken for the month clear. I called them back on XX/XX/XXXX and was told that I had {$64.00} past due balance on my over $ XXXX monthly mortgage payment, based on a change to my escrow amount that I was previously unaware of. I sent payment that day which was received and cleared on XX/XX/XXXX. I inquired as to why my escrow payment was increased when I would be getting a check to close that account within a month. They wanted me to send them {$64.00} when they were going to turn around and send me a check for over {$2000.00} within a couple weeks since that account was in the process of being closed and no more payments would be made from it. I was told by the Quicken agent on the XXXX that this would not be reported to the credit agency.
On XX/XX/XXXX I saw that my credit report showed a late payment to Quicken. I called and spoke with XXXX XXXX who said that the escrow was recalculated in XXXX and a notification was sent. He said he could see that notifications were sent again in XXXX but noted that he could see that they were returned. I believe those notices, just like my escrow refund check which was sent to me by Quicken in XXXX, was sent to the wrong address.
I was in the midst of refinancing and Quicken had already sent out my payoff notification to XXXX XXXX and were actively trying to get me to refinance with them instead. The Quickens sales team and account management teams failed to share information and provided me incorrect information as a customer. They admitted to sending information about changes to my account to the wrong address. They should have halted any changes to the account once it was in progress of being sold. They reported a late payment to the credit reporting agencies, after saying they would not due so due to the confusion and are inaccurately reporting a late payment. My payment was never late, it was short by 1 %, {$32.00} on an over {$3200.00} payment and even then, the principal and interest were more than covered and my escrow balance had more than enough balance to cover all payments through the remainder of the loan. So much so, that I received over {$2000.00} back from Quicken to close that escrow account in less than a month.
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| 04/25/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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On XXXX/XXXX/2016, I began corresponding with Quicken Loans to inquire about a home loan. We had an issue with our previous Quicken loan, but were trying to overlook it because they were easy to work throughout our initial refinance on another home. I spoke with XXXX, who informed me that based on our situation since we were relocating across the country we would want to speak to a relocation mortgage expert. He forwarded my information to XXXX XXXX. XXXX called me on XX/XX/XXXX to discuss our situation and I explained to him the details of our move, etc. He sent myself and my partner a mini-application to complete because he recommended doing a " Mortgage First '' option through them. We completed the mini-application and he told me that we would be better off to leave my partner off the loan because he has a substantial student loan from getting his XXXX. Our original requested amount was for $ XXXX. XXXX informed me that he could approve me by myself for roughly $ XXXX and that might be an issue. We started discussing options and he continued to steer me towards FHA and when I would ask questions about conventional he would provide a generic statement and transition back to FHA. At one point, my partner had called him asking what options he could do to help to ensure we could both be on the mortgage such as selling his car, paying off debt, etc. XXXX informed him there was nothing that he could do and that I would need to do the mortgage by myself but we could both be on the deed to the home. After this I spoke with XXXX and informed him that my original income was overstated by {$3500.00}. He immediately informed me that my pre-approved amount would drop somewhere to $ XXXX or $ XXXX. At no point would he provide meaningful answers, I asked him what I could do to increase that number such as reducing debt, increasing down payment, etc and he informed me there was nothing that I could do and that maybe we should consider renting for a year and paying off some debt. I believe his job is to provide options, ALL options, and be honest and upfront and not discourage someone from getting a mortgage. Knowing that my student loans are not reporting a minimum payment on my credit report, he told me that he would calculate them at 3 %, which is significantly higher. It was at this point, when I would try to provide options and he would discourage me that I felt as if I were being discriminated against. It felt as if there was nothing I could do, to improve. Taking advice from a colleague my partner and I contacted another bank and began the process of pre-approving for a mortgage through them. After they reviewed our debt and credit, we were pre-approved in about XXXX minutes for $ XXXX. I felt as if XXXX has an issue with XXXX men being on a mortgage together and therefore discouraged us from applying from a loan with quicken. He provided no factual information to back up his claims that there was nothing we could do. The bank we are now doing business with, informed us that there are many things we could do such as paying off a car loan, paying off certain debts, etc. I felt as if I was being steered and discriminated against with Quicken which is very disappointing.
|
| 11/08/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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The refinance process started XX/XX/2021, I was asked to upload to the website by XX/XX/2021, all of our personal and financial information that was requested to begin the refinance process. The refinance was to be with a lower rate and a cash-out of {$20000.00} with a {$140000.00} payoff of the original loan ( original loan is with Rocket mortgage ). The process seemed to be going along fine, we did understand due to the high volume of home sales at the time the process would be slower than normal. We received an offer for a great refinance rate of 2.375 % and an estimated {$23000.00} cash out. The appraisal on the home was completed on XX/XX/2021. At this time, the appraisal pointed out a few minor issues with the homes condition with a less than {$1000.00} price to cure. The mortgage company wanted to see {$5000.00} in my bank account to rectify the issues instead of the less than {$1000.00} the appraiser noted. Due to my bank account balance being just under {$5000.00} ( because the repairs had been started and being paid for ) they canceled the process. After speaking with another person at Rocket Mortgage they decide to continue the process and they asked for an inspection prior to closing. The repairs that were noted on the appraisal were completed on XX/XX/2021, at this time i stayed in constant contact with Rocket Mortgage to help move the process along. The building inspection was completed on XX/XX/2021 and according to Rocket Mortgage ( after speaking with them by phone ) the final inspection had been turned into them on XX/XX/2021. At this time, I was told that they wanted a survey done on the property. I promptly filled out the required paperwork and began the process to get a surveyor out to the home ASAP. The surveyor completed the survey on XX/XX/2021 and I was told by Rocket Mortgage that the survey had been turned in to them on XX/XX/2021. On XX/XX/2021 I began calling about twice a week, every time I was given a different closing date. Finally, on XX/XX/2021 I was told that the refinance would be cancelled because the appraisal was old and they could not continue. I was also told that they would not honor the rate that was given to me.
I believe there were several issues with Rocket Mortgage 's handling of the refinance loan.
XXXX. Rocket Mortgage continued to raise the closing cost fees in order to force an FHA backed loan on me.
XXXX. Rocket Mortgage purposely slowed the process in the last two months to avoid honoring the 2.375 % rate.
XXXX. Rocket Mortgage also continued to raise closing cost fees to allow for a PMI payment when it would not have been necessary after 8-9 months of mortgage payments were made essentially reducing the payoff balance.
XXXX. I believe this to be a bait and switch scam.
The process started out normally with a few bumps in the road that can be expected with any financial process. My problem with Rocket Mortgage came with the continuous slowing of the process so they would no longer have to honor the interest rate that was locked in for several months because the market was beginning to shift. As well as the constant upping of the closing cost fees in order to keep me with a PMI payment and an FHA loan.
|
| 05/16/2020 |
Yes |
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- Struggling to pay mortgage
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|
Web |
Older American, Servicemember |
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I had a XXXX XXXX XX/XX/XXXX, my husband had XXXX XXXX XXXX XX/XX/XXXX. I called my servicer, Quicken Loans in XXXX, wanting to make a partial payment and set up a repayment plan as I was two months behind in payments, still had not returned to work and would need to be out longer due to my husband 's condition. Rather than do as I asked they told me I needed to be in a forebearance plan, which would make my XXXX payment {$50.00}. Thinking this would be a lifesaver, I agreed, only to get the paperwork and realize that at the end of the month I would be required to pay back any past due amounts. I called again and was told I should apply for a loan modification for which I immediately filled out the paperwork and sent in. That was the start of the totally insane problems with this company. Being retired and receiving SSA, and having only worked part time until XXXX, my income was low. I am generally XXXX XXXX and can make what I need but not with my health issues. I sent them everything they asked for, again and again, a total of 4 times. I finally reached out to a XXXX XXXX XXXX who was able to find one person who could understand what I had sent, the info was entered and viola I was approved for the modification trial. I had been making 1-2 payments per month and was on track to having the mortgage caught up by XX/XX/XXXX. When accepted for the modification it was suggested to me that since that first payment was XXXX the payment scheduled for XXXX could be cancelled, so I did that. I made every modification payment on the XXXX XXXX/XXXX/XXXX, plus called weekly as asked. Along this process I had received a " Due on Sale '' letter telling me I had " sold my property '' - the highway had taken .16 acres for an extended culvert in XXXX, for which I had to comply, The State was supposed to get the approval from Quicken, but apparently they did not. I spoke with the person and they were going to investigate further and I sent in detailed info from the state, etc. In XXXX I had not heard anything so I called and was told the modification had been approved, the paperwork had been sent, and to call them so they could send someone to notarize the signature. I was to make payments for XX/XX/XXXX & XX/XX/XXXX and authorize auto-payments starting XXXX, which I did, and at that point the mortgage would be renewed. Then on XX/XX/XXXX I get emails stating the XXXX and XXXX payments had been cancelled. I immediately called Quicken, they said they were awaiting info from the FHA, but meantime " you can always go elsewhere and get another loan. '' I received a " Loan Cancellation '' letter. After nearly a year of " late '' payments ( since what I paid was not my mortgage payment ) who is going to give me a mortgage? I am going to be XXXX in XXXX. This is my home ... and I am terribly frightened, I contacted Arkansas Legal Aid who is sending in a Letter of Error which hopefully will help. But I do not trust this company in any way, shape or form. They have lied to me, convinced me to do an absolutely insane modification process rather than a pay-off plan which I wanted, and are now threatening to take my property. I am XXXX years old ... this is my home.
|
| 09/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
- Confusing or misleading advertising or marketing
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|
Web |
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XX/XX/XXXX - Me emailing lender, " Could you tell me how much the monthly would be with the XXXX ARM at XXXX XXXX offering with 20 % down? '' XX/XX/XXXX - Lender tells us application is sent via email XX/XX/XXXX - Lender emails " Hi Guys. Will you be able to login and create your accounts and get things back to us this weekend? We need everything back before XXXX to secure the pricing. '' XX/XX/XXXX - Lender emails " Sorry for the delay on things. We will not be able to do 20 % down on the arm however we will be able to do XXXX XXXX down on the fixed rate loan option. I am in the process of getting that updated so I can see what the interest rate would be for that for you. I should have things completed for you tomorrow on this. '' XX/XX/XXXX - Me to XXXX 's superviser : " XXXX XXXX, As of XX/XX/XXXX, we received an updated redisclosure package ( attached ) for a locked mortgage rate of 6.6 % on a {$960000.00} loan for a XXXX ARM ( purchase price {$1.00} XXXX with 20 % down ). My father and I both signed acknowledging this on XX/XX/XXXX and our appraisal was scheduled for and happened this afternoon with the understanding on our end these were our mortgage terms.
As of today, XXXX notified us this rate lock we've been operating under is not possible.
Can you confirm the current terms of our mortgage? If the terms are no longer what was redisclosed on XX/XX/XXXX, please provide a written explanation as to why, including the program guidelines and borrower eligibility. '' XX/XX/XXXX - Lender supervisor to me " It currently shows loan amount of XXXX XXXX on a 30 year fixed loan at 7.625 % '' XX/XX/XXXX - Me to supervisor : " Now please explain the reason for this change in writing. You can not legally charge me additional points because you misquoted me and issued a loan estimate. There may be a valid reason for a change in circumstance. '' XX/XX/XXXX - XXXX to me : " I actually dont know the reason for the change, did [ redacted ] go over it with you?
XX/XX/XXXX - Not in writing, no. [ redacted ] please give everyone an explanation in writing.
XX/XX/XXXX - Lender to all : " So yes XXXX and I spoke on Friday and I let XXXX know I had submitted an allowance to proceed on the loan to try to put 20 % down on the XXXX unit home and would await to hear back from XXXX XXXX early this week. We had spoken of this previously in our conversations for the loan.
I let her know last night that we were unable to do the 20 % down on the arm product but would be able to provide the loan on a fixed rate option and would follow up with pricing on that today once things were updated.
We had to change the loan product due to that. '' XX/XX/XXXX - Me to lender : " As discussed yesterday, we will wait XXXX hours to hear if XXXX XXXX XXXX XXXX the original loan estimate.
If they deny it, we expect a written explanation as to why, including the program guidelines and borrower eligibility, along with proof that a letter of denial at no fault to us has been submitted for processing.
In the future, please do not put customers in the same position you have put us in by submitting them for a product they can not afford in the first place. ''
|
| 03/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
The three companies : 1. Rocket Mortgage -- ( this is who I believe to be at fault as Rocket Mortgage Direct-Deposited -- without my authorization -- a joint escrow refund check -- endorsed to myself and my ex-husband into a XXXX XXXX account that I am not an owner of, or signer on, and is only owned by my ex-husband, so I never received my half of the escrow funds refund in the amount of {$2200.00} ). Rocket Mortgage is blaming XXXX XXXX for the mistake.
2. XXXX XXXX -- ( potentially as they are the ones who accepted a check jointly endorsed to my ex-husband and myself ; however, the checking account into which the escrow deposit was deposited is only owned by my ex-husband and I am not a joint owner/signer on his account and have never been on this account ). XXXX XXXX is blaming Rocket Mortgage for the mistake.
3. XXXX -- According to Rocket Mortgage, they use a third-party company called XXXX to verify bank account information for consumers. I have spoken with numerous representatives at XXXX XXXX who say they have never even heard of XXXX and that they do not use them on their end.
*Background information : On XX/XX/XXXX, my ex-husband and I sold our jointly owned marital primary residence, which was financed through Rocket Mortgage. After the Rocket Mortgage loan was paid off, there was an escrow balance refund due to us in the amount of {$2200.00} from Rocket Mortgage. Evidently my ex-husband provided them an incorrect forwarding address, so the escrow refund check was returned to Rocket Mortgage as undeliverable. Then, my ex-husband called Rocket Mortgage on XX/XX/XXXX and requested that they Direct Deposit the full amount into his solely owned checking account at XXXX XXXX. I contacted Rocket Mortgage to request the escrow refund and they informed me that it was deposited directly into my exs XXXX XXXX checking account. When I explained that I was NOT on his XXXX XXXX account and did NOT have access to his account, I asked them why Rocket Mortgage would direct-deposit a check that was endorsed to two different people into an account only owned by one of the people. Rocket Mortgage said they used some 3rd part company called XXXX to verify that I was indeed on the XXXX XXXX account with my ex-husband.
At that point Rocket Mortgage told me to get verification from XXXX XXXX that I was not on my ex-husbands checking account and had in fact never been on his checking account. Therefore, I provided the information from XXXX XXXX to Rocket Mortgage as requested. It still was not enough for them to refund my half of the escrow check. Rocket Mortgage insists that the fault is with XXXX XXXX because XXXX provided information saying I was a co-signer on the XXXX XXXX account, but XXXX XXXX told me that they do not even have a business relationship with GIACT and never provide them with any account holder information. Either way, I did not receive funds from a check that clearly had my name on it because it was direct-deposited into a checking account that NEVER was owned in my name. The last correspondence I received from Rocket Mortgage was on XX/XX/XXXX and they refused all responsibility and refused to refund the money.
|
| 01/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
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in XXXX of 2020 i requested pandemic assistance. this was a difficult decision but necassary for survival. fortunatly congress passed the CARES act that allowed for bank and consumer to work together to best not be harmed. The CARES ACT was determined to allow for this forbearance without it negativley affecting the credit score of the consumer. the account is essentially frzen in time for the duration of the forbearance and will not harm the customers credit score by how they report the account. if it was current as it was it should remain current and not hurt my score. However after much deliberation with quicken loans there seems to be a disconnect as to how they are reporting and the harm it is causing. i have proof of an example of how they report my account is causing harm to my credit score. They have twice reported my current balance as being over the original loan amount. This affects how my credit score is calculated because my balance is being reported too high compared to origanal balance. Quicken loans informed me that they are adding on the escrow amount to the statement balance. Two problems with that is it has dropped my credit score 8 points or more on two occasions by reporting me {$5000.00} over my loan balance, and two, if my account is frozen then how is the balance changing. This is creating damage to my credit score by 20 points. The CARES ACT states that a credit furnisher may not report a consumers account in a way that hurts their credit. This is happening nonetheless and I assume that this is occuring on every forbearance account with quicken loans and possibly other banks as well. i informed quicken loans of all of this and they told me there is nothing they can do. so they are esentially admitting that there is nothing they can do to follow the cares act. I reminded them thta there system probaly needs to be changed to recognize the CARES ACT guidsance. They do not care. They know they are harming my credit and choose not to adjust their reporting tactics. My friend has 7 mortgages in forbearance with 5 companies and none of them are doing this. I hope that Quicken loans can straighten this out for myself and all otheir other clients. i am also making CFPB aware that this is happening and there may be other instittions harming peoples credit. They may not be reporting an account delinquent but if they report an increasing or over balance that is ruining peoples credit scores in my case 20 or more points. i show evidence of an 8 point drop, the only thing that changed from XXXX to XX/XX/XXXX is quicken loans updated a second balance increase, putting me XXXX over original balnce. this is wrong, please correct and change your reporting system to stop this damage to innocent people seeking pandemic assistance, this is not helpful to those who are already suffering!!. Please update my balance as shown on my statement page, this is also the balance quicken loans shows in their internal system but when they update to credit beraus {$5300.00} is added to the statement balance. quicken loans should only report the statement balance as existed in XXXX and kept frozen at that number to prevent this harm
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| 03/23/2017 |
Yes |
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- Application, originator, mortgage broker
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Web |
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Concern : I called Quicken to look for opportunities to refinance my home which is mortgaged with XXXX. I was reluctant to permit Quicken for running a credit inquiry but they kept insisting that they will not be able to process until they run my credit report. During oral interview everything looked good and they asked for my consent to run a credit inquiry. I consented reluctantly as I had no choice then. Quicken ran a hard inquiry on my credit history. The hard inquiry shows very good credit history but did not show my XXXX as a lender. It never occurred to me ( and for that matter for any potential customer ) that my loss mitigation application with XXXX, although current with payments ( it may have not shown on my credit report ) and therefore I will be automatically disqualified.
I am concerned as I was surprisingly never asked any question so that I could have avoided this during the interview. That was not fair as Quicken with few interview questions was quick to run my credit report. When I called to resolve this situation, they on the other hand blamed me for not letting them know. This matter can be resolved.
Resolving this issue : My credit score has been seriously affected by this inquiry. I am humbly requesting a letter from Quicken to be submitted to the credit agencies to delete the hard inquiry from my credit report.
Their answer : I apologize for missing your call. I can understand the frustration that was caused by your credit being pulled when we were not able to lend due to your loss mitigation. The credit impact can be XXXX points which can add up if you have multiple inquiries done in one year. The credit bureaus consider removal of credit if the credit was pulled fraudulently.
Based off our findings, we do not find this to be a fraudulent pull. Quicken Loans obtained permissible purpose to pull credit for the intent of doing a refinance loan. It was n't until after credit was pulled, that discovery was made with the mortgage which would result in Quicken Loans not being able to lend. We share in your frustration that we did n't have an opportunity to lend at this time. However, the credit inquiry would not be removed as permissible purpose was obtained.
If you have any additional questions or concerns, you can reach me directly ... ..
My rebuttal : I respectfully disagree with your explanation. My credit report hard inquiry by Quicken Loan may not have been fraudulent because I consented, but note ( can pull our phone conversation records ) that I reluctantly consented as a consequence of introductory questions asked of me before coercion to participate into the credit report check process.
Please note that my credit score is very good and would have otherwise qualified easily for a refinance and lending. As a unsuspecting consumer such as myself was not made aware for e.g., " loss mitigation '' process, BEFORE running my credit report, lending or not lending would have been out of question. But that did not happen. Unable to lend decision was orally conveyed to me after that fact.
I am humbly requesting again that the hard inquiry be removed from my credit report.
Thank you.
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| 12/05/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Application, originator, mortgage broker
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Web |
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I applied and received a conditional approval to refinance my home on XXXX/XXXX/2016. My rate was 2.75 % on a 5/1 ARM with a 30 year mortgage. The balance on my mortgage at the time of application was {$400000.00}. ( not a jumbo loan ). I gave the estimated loan to value of {$550000.00}. I paid a {$500.00}. deposit to insure my rate until XXXX/XXXX/2016. I uploaded all documents requested and e-signatures upon immediate request. My appraisal took place on XXXX XXXX, 2016. The results of which were XXXX pages and valued my home at {$670000.00}. Everything seemed to be in order. I was told on XXXX/XXXX/2016 my payoff amount was being ordered from my bank and the closing would be scheduled easily in time for XXXX/XXXX/2016. More than a week later I still had not heard anything and contacted Quicken Loans again only to be routed to another handler, a solutions consultant who told me I had to have another appraisal because of my outbuilding, as there were no comparables. This made no sense as there are plenty of properties in my area with outbuildings of various types. I spoke questioned the need as the appraisal was more than what I valued the home at and clearly poses no risk. I was told it must be done. I waited to be contacted for a week by another appraiser and never was. Meanwhile, the looming deadline was drawing near. I was told since I had everything in order and Quicken wanted the second appraisal, they would pay for it and a 15-day extension. I voiced my concerns about getting it done on time and was told not to worry about something that had n't even happened yet. So the deadline passed and I still had not heard from an appraiser. Finally the solutions consultant calls and tells me they can not honor the 5/1 ARM at all because of the outbuilding and I will have to do a 30 year fixed at 3.5 % and still do another appraisal. I was concerned they were trying to wiggle out of the 2.75 % rate lock as rates have increased since I locked. My new expiration date on the 3.5 % 30 year fixed is XXXX/XXXX/2016, but I still have not been contacted by an appraiser. When the solutions consultant first told me of their inability to honor my original rate lock, I said I want my deposit back and I will go elsewhere. He said that was unlikely but had me discuss my case with another handler who would review my case and get back with me. I spoke with my client care specialist on XXXX/XXXX/2016 and said I would like to proceed with the 30-year fixed if they wo n't honor the 5/1 ARM at 2.75 %, but at this point I have not idea where my refinance is. I feel like Quicken is trying to wiggle out of the agreement via this ridiculous claim that the appraisal revealed an outbuilding they can not find com parables for. My home appraised for more than enough to completely discount that building and still validate the loan to value that was originally approved. I have all supporting documents in hard copy, but was having trouble scanning to upload. All documents are available on their website, but not accessible for the purposes of copying and pasting. I have all of the loan estimates, appraisal, etc. on hard copy if needed upon request.
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| 01/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am writing this complaint because of a huge mistake my mortgage company, Quicken Loan/ Rocket Mortgage XXXX made when they analyzed my XXXX taxes.
I am on a XXXX XXXX XXXX with XXXX XXXX, XXXXXXXX XXXX to reduce my taxes. I was accepted to the program but not before my first tax payment went out. ( {$2800.00} ) When the second payment was sent out, it was much, much lower due to the adjustment they made by me joining the program ( {$340.00} ). This mistake has raised the mortgage payment almost XXXX XXXX monthly and basically negates the discount received from the XXXX XXXX XXXX.
Rocket Mortgage used this number {$390.00}, instead of the {$340.00}, I think perhaps they read the number wrong, superimposed them perhaps. Either way, they used the {$390.00} for both payments and multiplied it by XXXX, making our total taxes for the year {$790.00} when in reality what was paid was {$3100.00}. By using the wrong numbers for the taxes then adding our insurance, they created a XXXX escrow shortage. The insurance amount was correct.
They then sent an escrow analysis on XX/XX/XXXX showing the shortage for XXXX. When I called to make them aware of the mistake, sometime after XX/XX/XXXX, I was put off by the client relationship person. He basically said they paid, I have to pay, end of conversation. The second person I talked to didnt even want to listen to what I had to say and told me to send documentation to their servicing help center.
I sent an email on XX/XX/XXXX, with documentation to their servicing help center, showing the error in their math and requested they write off their mistake as we as clients trust them to do their analyses correctly and accurately. I felt that this was their mistake and they should rectify it. I don't feel I should pay for their mistake. I should be able to trust my mortgage company to do their analyses accurately. I got notification on XX/XX/XXXX that they received my information. They sent a new escrow analysis which corrected the tax amount but still left me with a XXXX shortage. There was no apology, no acknowledgement of the mistake. I then sent the same info to the CEO of Rocket Mortgage Companies on XX/XX/XXXX, and have not heard back.
In the meantime I get a call from their Senior research team on XX/XX/XXXX basically telling me that Rocket will never write this off as their policy is that they pay taxes and expect us to pay them back, and I am fully responsible for their mistake. He gave me options to pay back but to me paying this back is something I shouldn't have to do.
I have had several mortgages over the years and none of those companies have created one error. My loan gets bought out by Quicken Loans/ Rocket and I have nothing but trouble from the get go. The trouble started the very first month and just snowballed over the years. At this point, this latest mistake is the straw that broke the camels back and thus my complaint. Now I wish I wouldve filed a complaint earlier.
I have not attached any documentation to this complaint because Rocket Mortgage already has this documentation. I will gladly send these documents as amendments if the CFPB wishes me to.
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| 01/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Rocket Mortgage purchased my loan in XX/XX/XXXX. After sending correspondence via mail, email and phone calls to inform me of this change with my mortgage, I proceeded to set-up an on-line account and monthly auto-payments which began in XX/XX/XXXX. Immediately, they began calling my mobile phone and sending emails trying to get me to refinance my loan. I told them I was not interested and that didn't matter to them. I received another phone call in mid XXXX pressuring me to do a refinance with them. The call first started with a female, then when I began to converse and explain that I wasn't interested, a male came on the call and began pressuring me to consider that they could do much better than my current loan. I very kindly explained that I'm not interested and they kept talking. This went on for more than five minutes and a request by me to stop contacting me but the man kept telling me how wrong I was not to consider refinancing. I finally had to hang up. I received two follow-up emails immediately after the call asking for me to " rate '' the caller and a copy of Rocket Mortgage privacy policy which apparently grants them permission to contact and harass customers. I logged onto their site and removed all phone numbers associated with my account so they would stop calling me. Unfortunately that didn't stop them. They began calling my home phone number which I'm not sure how they got it.
After this continued harassment, I decided to contact my long-time mortgage broker and asked him to start a refinance of this mortgage to rid myself of Rocket Mortgage. This was in early XX/XX/XXXX. On XX/XX/XXXX, my mortgage broker requested a payoff from Rocket Mortgage which started another string of harassment calls. It was literally within 5 minutes of my mortgage broker calling them for the payoff that they call my home phone. I refused to answer and they continued to call every 2 hours through Tuesday, XX/XX/XXXX. I also received an email from XXXX XXXX, XXXX of Mortgage banking for Rocket Mortgage stating that I had submitted a request which I had not. My mortgage broker requested a payoff and nothing came from me. For 5 days they harassed me and when they called at XXXX on Tuesday, XX/XX/XXXX, I answered and told them that I personally did not request anything from them and that a payoff had been ordered by my mortgage broker. The call started with a female and when I started to explain that I was refinancing my loan because of their harassment, a male came on the phone. He quickly stated that they could beat whatever rate I was getting eventhough I had already explained that I was refinancing the loan to get rid of their harassment. Multiple times I requested that they stop calling me and that they are harassing me and he kept trying to convince me to refinance with them. I've had mortgages since XXXX and Rocket Mortgage now joins XXXX as the only companies that harass their customers to try to get them to refinance. This company needs to be stopped! They only had my loan for two months and it was constant harassment and pressure. They need to be investigated and stopped from this behavior.
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| 03/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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We started a refinance with Quicken/Rocket Mortgage in XXXX of 2020. Our property is valued at {$430000.00} and we owe around {$89000.00} on this property. Our income to debt ratio is very low and we have excellent credit. We've been with Quicken/Rocket Mortgage for the past 10 years ; we make timely payments and always pay extra principal. This was/should have been a very simple refinance through Quicken. It is now 6 months later and we have still not closed on this loan.
Both my husband and I are stationed in the XXXX working for the US Forces. We made this very clear when we applied for the refinance. Scheduling a Notary for the closing is complex : 1. We have only two days per week that the military legal office is open and they are servicing active duty personnel only. We are civilian and had to negotiate a special appointment ( 3 different closing attempts/times ) in order to get notary services.
2. There is a 5 hour time difference between the XXXX and XXXX where the bank is located. We made this very clear and needed documents sent so that our appointments could be met. Twice the bank has failed to acknowledge the time difference and we were not sent documents in time to meet our notary appointment.
Documents needed to be sent via email, printed, and notarized here in the XXXX and mailed back to the US. We did this. We used the XXXX XXXX label the bank sent for the return. XXXX XXXX lost the package. Several weeks later, we were sent another package, we made the appointment and had the documents notarized, but since the bank did not update the date on the documents, our military notary insisted that we needed to cross out the date, initial, and put the current date on the document. I sent the documents via USPS Priority at my own expense. Because of the date change, Quicken/Rocket would not accept the documents. We are now on our third attempt to close this loan. We rescheduled the notary appointment ( they are not happy with us ) but the bank has failed to forward the new updated documents to me in time for my appointment tomorrow.
It has been six months since we started this process. We have provided all documents requested and have waited patiently for this process to get completed. Quicken has passed us around to MANY people. We have had to explain our overseas situation more times that should be necessary because they have not kept a good file on our behalf. The customer service has been horrendous. Twice, two different agents, our servicing representative has left on a week long vacation and left no information to help us get our questions answered. This is past ridiculous and they do not seem to care whether we have timely answers or a quality experience with their company.
This refinance was to pay contractors doing remodel/repairs on our two properties. The delay in our refinance has cause us conflict in our ability to make our commitments to these contractors.
I have attempted to speak with upper managers regarding this issue and have had to leave messages, which are not returned. The disregard for our financial investment and the lack of professionalism is astounding.
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| 04/24/2017 |
Yes |
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Web |
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I am filing a complaint against Quicken Lo ans. They have fraudulently sold me a home appraisal that I was not able to use. My wife and I were in the process of purchasing a home : XXXX XXXX XXXX in XXXX , Ga XXXX . XXXX of the last few things before closing on this house that we had to do was get an inspection, appraisal, and close. The inspection was completed on Friday XXXX XXXX XXXX , and the appraisal paperwork was signed and sent over on Monday morning, XXXX XXXX XXXX . The cost of the appraisal that Quicken Loans charged my card was in the amount of {$480.00}. These funds were taken out of my checking account on XXXX XXXX XXXX and I have attached a photo of this transaction. Unbeknownst to my wife and I, our lender, realtor, and even the sellers realtor, the appraisal we received was an appraisal that was conducted by the home sellers for refinancing on their property. My wife and I have an FHA loan, and with an FHA loan, the appraisal that was conducted on the property sticks with the property for six months. Basically, Quicken Loans sold me an appraisal that I can not use, because it was ordered by the seller. Sellers can not order their own appraisal and then have others use that appraisal on the property. My lender contacted Quicken on my behalf, and spoke with them ad nauseam about how this is not right, and outright illegal. At the request of my lender and realtor, I am filing this complaint. What it boils down to is that my wife and I paid for the sellers to get a free appraisal, and not only this, but I was told that the sellers were being refunded their money for the appraisal and not me! So not only do I get sold a product that I can not use, ( appraisal ), but I am forced to pay for something that I can not use and I am not being refunded my money? This is highly illegal and fraudulent, and Quicken Loans is already in the news and courtroom for a federal law suit against them for fraud. I spoke with XXXX XXXX from Quicken Loans on XXXX XXXX , XXXX and explained to him my concerns, and that I wanted to receive my money back, since what they did was fraudulently sell me a product that I can not use. XXXX stated, Improper steps were taken in the transferring over of the appraisal. I told Mr. XXXX that I wanted my money refunded immediately, and he stated, We will have to conduct an investigation. Basically Mr. XXXX balked at everything I had to say, and didnt care what I had to say or offer, and most of the call I was talking over him. Quicken Loans illegally sold me a product that I can not use, and is refusing to refund me my money. If this matter is not resolved quickly, I will be forced to seek counsel to litigate and sue for punitive damages on top of the money that I am out of pocket. I have already disputed this charge with my bank, and I will take this matter as far as necessary in order to be made whole. Quicken can not, nor will they, get away with this. I will be contacting the news media, and going to social media about this injustice and their fraudulent practices and how they conduct business.
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| 11/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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1. I took advantage of a HERO Program upgrade in XXXX which fee assesses to my annual property tax. I provided the lender a copy of the five year repayment schedule.
2. Lender advised their approval would be been withheld if I had asked in advance.
3. Lender more than doubled my Escrow fees which was excessive so I requested to cancel the voluntary Escrow Account and was denied 4. Lender quoted from our loan agreement as grounds for refusal : Lender may waive Borrowers obligation to pay to Lender Funds for any or all Escrow items at any time. Any such waiver may only be in writing.
5. Lenders Senior Escrow agent advised on or about XXXX/XXXX/XXXX that XXXX tax amount could be removed from the coming year 's escrow analysis if I paid the entire {$10000.00} tax in full which I did on XXXX/XXXX/XXXX XXXX. Lender acknowledges receiving receipt copies and that taxes of {$10000.00} are paid in full ( see attached XXXX - {$5500.00} ; XXXX - {$5400.00} ).
7. Effective XXXX/XXXX/XXXX, lender held my in Escrow account {$6100.00} 8. Lender conducted a new escrow analysis for the twelve months XXXX XXXX on XXXX/XXXX/XXXX and assessed {$1000.00} in new monthly fees while acknowledging all funds will be refunded in XXXX as no tax is due ( e.g. in XXXX XXXX, lender intends to refund me the approx. {$12000.00} collected ).
9. Lender plans to continue collecting {$1000.00} per month XXXX {$12000.00} over next 12 months ) for taxes already paid.
Lender refunded {$5100.00} in Escrow Surplus on XXXX/XXXX/XXXX.
10. I advised lender of Deed of trust UNIFORM COVENANTS : 3. Funds for Escrow Items : " Lender may at any time, collect and hold Funds in an amount ( a ) sufficient to permit Lender to apply the Funds at the time specified under RESPA, and ( b ) not to exceed the maximum amount a lender can require under RESPA. Lender shall estimate the amount of Funds due on the basis of current data and reasonable estimates of expenditure of future Escrow Items or otherwise in accordance with Applicable Law. '' 11. Lender refused to provide disclosure for voluntary escrow subjecting me to involuntary escrow rules.
12. Lender advised I would need a subpoena to obtain taped calls to validate its agent instruction to pay the tax in full.
15. Lender repeated insinuation that I had ulterior motive, other than comply with its agent 's advice, for paying the tax early 13. Lender is now threatening to withhold applying monthly principal and interest of {$1700.00} to my loan, thus triggering a loan default, if I do not pay the additional {$1000.00} in monthly Escrow fees ( total mortgage payment {$2700.00} ).
14. This violates RESPA 1024.17 Escrow accounts. C., 1, ii. Charges during the life of the escrow account. Throughout the life of an escrow account, the servicer may charge the borrower a monthly sum equal to one-twelfth ( 1/12 ) of the total annual escrow payments which the servicer reasonably anticipates paying from the account. In addition the services may add an amount to maintain a cushion no greater than one-sixth ( 1/6 ) of the estimated total annual payments from the account or the intent of RESPA. ''
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| 12/30/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I was in the process of getting a mortgage through Quicken Loans. I felt my rate of 4.25 % was n't the best rate I could get, so I began looking at other banks in the area. I was told by XXXX XXXX that other banks would give me a lower interest rate, but then last minute say I would have to pay origination fees and points to keep that rate. Quicken Loans would not do that to me. So I stayed with Quicken Loans. When I received my first loan estimate, it had those closing costs of {$2100.00} ( {$790.00} origination fee + {$1300.00} for XXXX whole point ). I immediately contacted XXXX asking why those fees were there. He assured me that Quicken Loans would credit the entire {$2100.00}, and those would not be included in the closing costs. I was satisfied with this response until I saw a new Loan Estimate still showing {$1100.00} for XXXX points. I once again called to ask why that was there. I was again told that it would be gone and not affect me. At one point, I had been told that at closing, I would only need the 20 % down payment plus or minus {$100.00}, since the seller was paying closing costs of {$4500.00}. I received my final loan estimate, and it showed I was going to have an additional {$620.00} I would have to pay on top of the 20 %. I once again complained to them saying that if that {$1100.00} of points were taken off, the sellers {$4500.00} would more than cover the extra {$620.00} I was having to pay. They would not take the fee off, or believe that I should n't be charged for it. Finally, this morning, the morning of closing on the house, they called and admitted that when they listened to our conversations, I had been told that I would not be charged any origination fees or points. However, since the seller was paying for {$4500.00} of closing costs, the {$1100.00} was included in their expenses. They would not credit the {$1100.00} because it would make seller closing costs less than the {$4500.00}. I told them they could at least charge half a point, or something less, to make the extra money I had to bring to closing, be less. They refused and do n't believe it should be taken off, since the seller is paying for it anyway. This is an extra {$630.00} out of my pocket when I have just paid a 20 % down payment. I could really use that money at this time, and they have taken it from me. When I was at closing, the woman with the title company said they were terrible to work with. She and my realtor ( and a lender I spoke with afterwards ), all agreed that it looked like they were just charging bogus fees to eat up the seller 's {$4500.00}. They said it definitely seemed like fraud. I went and spoke with the lender in that office, and he confirmed that they had done me wrong. He said I should be able to get an interest rate of 4.125 % with no points or fees, yet they charged me {$1100.00} to get a rate of 4.25 %. The lender recommended I file a complaint here, as what they had done was completely unfair to me. Another complaint we had was that they really drew out the process of closing. My realtor thought I should be able to close almost 2 weeks before they let me.
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| 03/24/2016 |
Yes |
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- Credit decision / Underwriting
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Web |
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I responded to a Quicken Loans solicitation to Refi my home. After going through an XXXX process online, the system then pulls my credit. That 's fine, I expected them to. However, it instantly came back with 'It does n't look like there is anything we can do for you '. It then says I can call our XXXX number, or chat with an online rep. I 'm not pleased because I do n't want unnecessary credit checks on my credit if there is absolutely no way to qualify. I decide to engage in a chat. Well, after talking with their representative who has the title of " President 's Club Banker '' due to his level of experience, he reviews my file. It takes only seconds for him to say, 'sorry there is n't anything we can do because you need at least XXXX % equity to qualify w/o PMI and at least XXXX % to qualify for FHA XXXX which is all he offered me '. I feel that this is so incredibly deceitful because if I had known what their threshold was for assisting me in refinancing, then I would have known that there was no way for me to qualify at this time, and therefore would not have submitted to a credit check. Instead, they bait the consumer with this possibility that I could qualify and thus proceed to allow them to damage my credit with a quite unnecessary hard pull inquiry. As a consumer, I certainly would want to try and lower my monthly payment and felt it very possible to qualify since my current loan is $ XXXX and my home appraised for $ XXXX only 3 months ago. However, based on how quickly the system rejected to extend an offer of credit, and how quickly their agent rejected to extend an offer of credit, it was quite clear that they operate within strict ( and pre-established ) guidelines that even consumers who are in a positive equity position ( like myself ) will get denied ( and frankly did n't even come close to qualifying - he said I needed at least {$35000.00} cash down at time of refinancing! Seriously? ). So, I sit here frustrated and upset that I felt baited into this hopefulness that I could lower my monthly payment and save some money to help with my other monthly obligations for my family to be in a more favorable position in our financial situation. This felt misleading and deceitful. I am trying to strengthen my credit score and this did the exact opposite. It would have been easy enough for Quicken Loans to generalize what their predetermined qualifying criteria was on perhaps their first application page ( or in the solicitation itself - clearly marked ) which would help consumers make wiser decisions upon whom to attempt to apply for an offer of credit vs. attempting to apply for an offer of credit where there is absolutely no way at all that I would be offered credit. I am very displeased at having my credit harmed when a ) there was no way I would qualify and b ) my credit was never even a deciding factor in the decision - since it was entirely based on loan-to-value criteria that was never spelled out ( or even generalized ) for the sake of educating consumers. I 'm tired of being tricked, lured and baited by these companies that do n't care if they hurt consumers.
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| 01/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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My servicer/lender has sent me an Escrow Account Disclosure Statement as required and in it they have changed some info that looks to dramatically increase my monthly payment for an inflated shortage that is mainly in the original cushion set in my escrow account. They are not giving me the appropriate credit for XXXX payment in the history and that is the inflation of the cushion only shortage.
I am on a fixed XXXX income and we have a record of the only yearly payouts from my escrow account. I ca n't afford to bank money with no interest or actual need with them. The original cushion is not needed remain so high and I do n't get any interest for this excess. I understand the RESPA guide they used to set up my account in the beginning but I should n't have to maintain that figure ( {$390.00} ) as it is unreasonable with now knowing the required payouts for a twelve month period. I do n't have a shortage to meet my obligations in my escrow even with small changes ( ex. {$75.00} ) in my obligations. There is not a history of large changes of obligations in my previous years escrows for the 10 years in my home.
I want to point out that I have talked with a supervisor named XXXX with Quicken Loans in the Escrow Department about this and he is not helpful. I have attached 1 photo of the original escrow document in my contract and 3 photos of each page of the new statement. Please see that the taxes are listed and due XXXX XXXX of each year and it shows that in the original document. My County collects both the city and county taxes and do not send out Bills until the end of XXXX after they get the rates established. XXXX confirms they send payment in early XXXX but he claims they take the money from my escrow in XXXX as reflected in item # 2 ( I understand they send bulk payments for many customers, not the issue ). This history shows only 11 months accounting and this is the change from original document. Item # 3 then goes back to the 12 month accounting, showing taxes payout in XXXX. All of this explains the inflated shortage they want to attribute to the cushion due to inconsistent accounting of equal monthly periods.
I had a previous Harp loan with Quicken and they did n't send me an escrow document after 11 months asking for an increase in mortgage payment for escrow cushion. I have read the Form XXXX ( Missouri single family-XXXX/XXXX uniform instrument with XXXX, section # XXXX ) see 2 additional pictures, which gives information on 'Funds for Escrow Items '. This document discusses shortages in escrow account to meet obligations not shortages in cushion.
I would like a refund of my escrow fund above a reasonable {$100.00} balance. In past years with previous servicer, I was refunded overages far above a reasonable {$100.00} cushion at the end of the year. I do understand that it is unknown what future insurance premium 's and taxes may be but will cross that bridge at that time.
Thank you for your assistance in this issue and I look forward to its resolution before the schedule increase takes affect on XXXX XXXX, 2016.
Sincerely, XXXX XXXX XXXX XXXX XXXX, 2016
|
| 09/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage company performed an escrow analysis, but failed to include the upcoming payment in the analysis. Since my loan has been initiated with this company, they have received timely payments, a week to 10 days prior to every single due date, yet for some reason, they did not include the upcoming payment due in their analysis. As a result of this failure, their analysis indicated I was owed a {$28.00} refund, but that my payment would be increasing {$78.00} to cover a shortage in escrow as of next year in XXXX. Had they included the upcoming payment in their analysis, it would have shown that they actually owed me {$620.00}, assuming the increase in payments to be made starting in XXXX ( for the XX/XX/XXXX due date ).
I have proposed 2 options : 1. Because the guideline on escrow balance is that is it is always at least 2x the monthly escrow portion of my payment, I could repay the {$28.00} refund that was provided, and add an additional {$3.00} that would ( once my XXXX payment was actually included in the balance ) make up for the shortage that would have occurred in XX/XX/2023 and would allow my payment to stay where it is, at least until next year, when it clearly would need to be increased to ensure 12 escrow payments of N is equal to the total disbursements for taxes and insurance + 2*N.
I currently make {$510.00} monthly escrow payment for a minimum required escrow balance of {$1000.00}. This is the option I essentially invoked on my own, because it only cost me {$3.00} and would allow my payment to stay the same for another year.
2. Now that they still refuse to accept that my payment doesn't have to increase this year, even after showing them all of the math. I accept that the more reasonable go forward solution, because the annual disbursements will be a total of {$7100.00} and the {$510.00} will clearly not cover that amount, let alone provide the 2*N monthly minimum escrow balance, would be to increase the monthly payment, BUT in that case, I want a refund for the FULL amount I am due, which at this point is {$620.00}. This amount is based on my escrow balance at the end of XX/XX/2023, which, assuming continued payments at their increased rate, will be {$1800.00}, but the required minimum is only {$1100.00} ( $ XXXX ), for a difference of {$620.00}.
Everyone I've spoken to is so quick is explain to me how they are automatically right, they will not even listen or entertain the fact that their analysis is flawed and was missing the payment in question. I'll add that I am a XXXX XXXXXXXX and have several years of experience in the XXXX XXXX I.e. I'm pretty decent at simple addition and subtraction.
The first gentleman who called me, XXXX XXXX, even went to far as to claim the reason my XXXX balance didn't include the XXXX payment was because I paying a month ahead on my mortgage, so they could not assume I would be making a payment that month. This is blatantly false, and was merely an attempt to try to obfuscate the error in the analysis. The transaction history I downloaded directly from their website proves this is inaccurate.
|
| 02/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
I applied for a mortgage refinance with Quicken Loans/Rocket Mortgage, relying upon their oral and internet representations about the terms of the refinance loan they were offering. One of the most important terms that they represented was that they never, or hardly ever, resold a loan to another company and absolutely never re-sold the servicing of the mortgage.
I paid an appraisal fee ( {$500.00} ) and also a lawyer 's fee ( {$750.00} ). I hired the lawyer ( XXXX XXXX of XXXX, XXXX in XXXX, NH ) because Quicken/Rocket at first insisted on sending all documents on the internet, instead of on paper, and I can not easily read back-lit documents ( old eyes ).
Quicken agreed to give me the mortgage, but when my lawyer read the closing documents from Quicken, ( and eventually when they arrived on paper at my home ) ; it turned out that the terms in the closing documents were NOT what Quicken had represented. Importantly, Quicken 's papers said the exact opposite : that they commonly resold loans -- and also commonly re-sold the servicing contracts!
I phoned Quicken Loans/Rocket to complain, and to ask for written loan terms that reflected their original offer, but they refused ; saying that they only " aim '' not to sell loans, but they could NOT put that in writing! They said the writing was mere " verbiage! '' But they admitted, though, that the writing would control!
I asked to speak to someone in their business to whom I could complain about the terms in the papers, and was told there was no internal complaint process at Quicken Loans ; nor did they have any lawyer at Quicken to whom my own lawyer could speak! As a result, we cancelled the closing, which had been scheduled for XX/XX/XXXX. I asked for my money back, but Quicken 's reps declined!
I was induced by Quicken 's deceptive marketing -- and possible overreaching because of my weak eyes or age -- to apply for the loan in the first place ; and then lured into spending money in reliance on Quicken 's representation that they would give me a loan with different ( no-re-sale ) terms. Apparently Quicken knew all along that they were not going to live up to their representations, but lured me into spending money on bogus promises!
Specific people that I spoke to : XXXX XXXX and XXXX XXXX on XX/XX/XXXX. It was they to whom I spoke about trying to resolve the issue in writing and eventually cancelling the closing.. They, instead, reiterated the representation that Quicken " aims '' to keep its loans -- but acknowledged that the written closing documents said the opposite. Then they said that closing documents were mere " verbiage! '' ( but also acknowledged that the written documents were " controlling. " ).
Earlier, when I started the application process, by phone, I spoke to Quicken marketer, XXXX XXXX, who made the same initial representation. XXXX also pointed to several on-line new articles or ads, in which Quicken said that it " hardly ever '' re-sold loans and NEVER re-sold a servicing contract. In light of their closing documents, these were apparently slick mis-representations.
|
| 03/23/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I contacted Quicken Loan on XX/XX/XXXX to refinance my XXXX loan I havewith them to lower MI. Information was taken and my credit report wasaccessed ( it 's XXXX ). Was told I was better off going conventional. I asked tocompare conventional with XXXX loan. Those figures were not provided. Iwas provided figures for the conventional with no MI included, utilizing anestimated appraised value. On that night, I signed the application, GFE, and locked the rate. I was requested to pay {$500.00} to proceed. Every-thing needed to be done fast since I was led to believe the interest ratecould change. On XX/XX/XXXX I sent QL my bank statements, verificationof income, and tax returns. On XX/XX/XXXX I received email saying I wasconditionally approved. On XX/XX/XXXX Quicken changed the GFE since theyclaimed that the Credit Report did not include a loan I had taken a theend of XX/XX/XXXX. The revised GFE included MI, among other changes.
QL asked me to pay off a credit card and close it. I complied. On XX/XX/XXXX Iwas told my loan had been escalated again this time because the value-tion report indicated I 'm paying a HOA fee of $ XXXX monthly, which I hadnot disclosed. Being that this was the XXXX time that I felt I was beingaccused of hiding information, I clarified that QL had not asked me aboutthis information, and that I had provided said information to the appraiserwho came to my house. Another GFE package was issued withadditional changes. QL also requested that I prepared and signed a letterstating that I had not intention of selling my house in the near future. Thiswas based because my house had been on the market before. I haveno intention of selling that 's why I 'm refinancing. I said to QL I needed tofind out the legal implications of putting something like that in writing.
Around XX/XX/XXXX QL requested that I pay XXXX loans, XXXX XXXX andmy car loan. I asked QL if I could combined loan payments differently tolower the debt to income ratio, which I acknowledged is high and I need to lower according to their estimates. I also acknowledged that I hadcalculated my debt to income ratio erroneously and that theirs ( theynever gave me the ratio ) may be more accurate.
They said I had no other alternatives. I have combined other loan pay-ments, not just the car loan and XXXX XXXX, and have started topay them using my savings and I believe I do have alternatives.
On XX/XX/XXXX, Ivisited the To Do List on their web site and noticed that they had backdated a request to submit financial statements and balance sheets of mybusiness. This was back dated to XX/XX/XXXX - I had copied the To Do Liston XX/XX/XXXX. Since part of my income is from self-employment ( soleproprietorship ) I explained to them that the regulations cited by themdid not apply to me and that I had complied by sending the XXXX XXXX XXXX The rest of my income is a lifetime pension from the XXXX Florida and XXXX, which is enough to pay for a loan.
On XX/XX/XXXX I received an email from QL telling me to sign into their website because they could n't find a home loan to match my current needs.
|
| 12/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Predatory lending is an attempt through deceptive practices to entice, mislead, or dupe a consumer into a loan that is not in their best interests. This includes higher interest rates. I am writing to report predatory lending practices by my mortgage company Rocket Mortgage.
Rocket Mortgage made several attempts to reach me from XX/XX/XXXX through XX/XX/XXXX. I was not interested in anything they have to offer since my current mortgage is at XXXX XXXX and current rates were above XXXX XXXX at the time of these calls.
On XXXX, I accepted a call from Rocket Mortgage service rep named XXXX. I clearly, in no uncertain terms, told XXXX that I DID NOT WANT TO REFINANCE. My goal in accepting the call was for them to stop calling me. XXXX was offering to consolidate my debt a car loan and a personal loan into my mortgage with some equity cash out. My car loan is XXXX XXXX with only 4 years left. My personal loan has a quick repayment schedule less than 2 years. XXXX tried to convince me that this new mortgage would save me money because I would have smaller payments each month. I told XXXX that paying off a car and personal loan over 30 years, when I would be done in less than XXXX would be ludicrous. A rough calculation is that the new mortgage loan Rocket Mortgage proposed, would cost me {$360000.00} over the 30 years. There is no car that I own, worth even a fraction of that amount. XXXX and Rocket Mortgage are trying to dupe consumers into believing they would have savings through a refi because their monthly payments would be less. When I told him his logic was extremely flawed, he agreed to note my account that I WAS NOT INTERESTED and stop calling.
I received subsequent calls and voicemails from Rocket Mortgage trying to re-engage me into this scam. XX/XX/XXXX from XXXX, XX/XX/XXXX from XXXX again, and XX/XX/XXXX from XXXX. Incoming phone number is XXXX.
The worst part of this scenario is not the harassment, it was when I received a pay-off statement on my current loan with Rocket Mortgage via email on XX/XX/XXXX for my loan ending in XXXX. I immediately logged into my app with Rocket Mortgage and my current loan was no longer visible! They had initiated a refi WITHOUT MY APPROVAL! I can not even describe how violating this felt to me.
I immediately spoke with someone at Rocket Mortgage via chat through the APP. They said, I had told XXXX on XX/XX/XXXX I was interested I refi! I told them to pull the call recording. I CLEARLY AN DISTICTLY TOLD XXXX NO on XX/XX/XXXX. They did show me how I could pull up information on my current loan with them because I wanted to make my monthly payment. I directed them to remove the refi from my account immediately.
The worst part of this, is the number of uneducated consumers or mortgage holders that will fall victim to this scam. It is a deceptive practice and fraudulent to say the least. I suggest an investigation into how many refinances Rocket Mortgage obtained through these fraudulent means ( promising lower monthly payments while knowingly robbing consumers long-term of their hard earned money ).
|
| 11/23/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I am requesting a curtesy correction for the loan number XXXX for the 30 day past due reported to XXXX in XX/XX/XXXX. Will Quicken write a letter to XXXX to remove the 30 day past due reported in XX/XX/XXXX or change it so it is not credit impacting? XXXX was a very difficult year, in addition to the pandemic, we had a house fire in XXXX, daughter hospitalized because of the fire and relocated our family to a rental home. I reached out to Quicken Loans in XXXX asking about options to help us financially while we got back on our feet. The Quicken representative I spoke with suggested a Forbearance Program, which was approved for loan number XXXX. We were granted 90 days, XXXX, XXXX and XXXX, we paid {$50.00} per month. Thank you, for that we are very grateful. The Quicken representative informed me on the phone in XXXX, we would need to make all the back payments for the loan at the end of the Forbearance Program, which we did. XXXX, we paid all three back payments as well as the XXXX mortgage payment, which brought the loan current. XX/XX/XXXX, I was informed by XXXX XXXX loan XXXX was reported to XXXX as 30 days past due. We are living in a rental house and all of our mail has been forwarded to our new address.
Friday XX/XX/XXXX, I received a letter from Quicken Loans our home has gone into foreclosure. The letter from Quicken was dated XX/XX/XXXX and arrived XX/XX/XXXX, our mail has been delayed since the fire because it is being forwarded to our rental address. I believe we followed the forbearance program policy as it was described in the letter, which I just received at the end of XXXX, see attached letter. It was my understanding the Forbearance Program would be credit impacting, only if we did not payback the back payments and return the loan status to current. I do not understand how my loan was reported 30 days past due based on the details outlined in the letter sent to me from Quicken.
During the program I received no written, email, text notification from Quicken Loans that my loan was delinquent or being placed into foreclosure. I did receive several calls, sometimes several times per day asking me to refinance. I also received weekly calls telling me my loan was past due. I would inform the person on the phone we were in the forbearance program, the response was we will make a note on your account. The Quicken representative would ask when I planned to make the loan current, to which my response was at the end of the forbearance program, which is also supposedly noted in my account.
I would greatly appreciate a letter from Quicken Loans to XXXX Credit Bureau to remove the 30 day past due from my report. A good history of on time payments, a pandemic, a house fire and a prompt repayment after the forbearance program to bring the loan current, I hope will be enough to grant the request.
We are living in temporary housing until XX/XX/XXXX. Temporary address is XXXX XXXX XXXX XXXX XXXX MD XXXX.
SINCERELY, XXXX XXXX XXXX XXXX Mobile SSN # XXXX XXXX XXXX XXXX XXXX XXXX MD XXXX Temporary Address : XXXX XXXX XXXX XXXX XXXX MD XXXX
|
| 05/12/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I went to the Quicken Loans website to see what refinance rates looked like. In order to get the information I wanted, I had to enter contact information. As soon as I entered it, my phone rang with someone from Quicken who asked what I wanted to do. I told him that I was interested in refinancing my home mortgage. He said someone else would call me. The second person called and asked me what I wanted to do. I told her, and she said that if I hurried up and gave her my application information, she could get it to her underwriter as she had a meeting with this person in one hour. I completed the application and uploaded pay stubs and bank statements to her. She also ran a credit report. She called me an hour later and said that I had been approved for a loan, and that she thought that a XXXX arm would be the best for me. ( steering ). She did not discuss any other loan options. She offered me a XXXX arm with no closing costs. She said that I had to pay for an appraisal. I said that I did n't think that was a great deal as I already had a 4.5 % 30 year conventional. She was very aggressive, and I was at work and had other things to do, so I said OK and paid for the appraisal with my credit card. The next morning, I emailed her and stated that for a savings of XXXX basis points, it was not worth it, and I wanted to withdraw the application. She responded with an email that said, " What did I do wrong? '' I told her nothing, I just changed my mind and was going to start looking for a new house, and I did not want to refinance. I asked her to refund my appraisal fee. Later that day someone else called me to work on my loan! I told him that I had withdrawn and wanted a refund of my appraisal fee. He said that a third person would be calling me to discuss that. Keep in mind, I did not receive a good faith estimate, nor had I signed an intent to proceed. The third person called while I was at work and in a meeting. I told him that I would call him back. When I did, I got his voice mail and left him a message that I had withdrawn my loan application and wanted a refund of my appraisal fee for an appraisal that never happened. That evening the original person that I talked to emailed me and asked if I was still interested in moving forward with the application! I responded again that no, I was withdrawing. The next day a fourth person called! We have been playing phone tag, but I basically told him that I would be filing a complaint with the CFPB. No response. Today, I received notice that Quicken could not help me with my loan application because of incomplete information. Not true - I had been trying to withdraw for a week. Regulation B violation. I asked today for the name of their Chief Compliance Officer and was told that they did n't know who that was, but that this fourth person would be calling me again. I tried calling him and got his voice mail. I am banker with 30 years experience in internal audit and regulatory compliance, and have never in my life seen so many regulations violated in XXXX transaction. I am furious. Can you help me?
|
| 07/17/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
XXXX XXXX XXXX " '' '' '' '' '' I was told that GSE loans can not and do not have the option to be able to repay the sum of Forbearance at the end of the loan! " '' '' '' BY ROCKET MORTGAGE OPERATOR! ~ After calling Quicken loans ( Rocket Mortgage ) and spending about 5 hours on the phone i was only able to obtain the same information as was stated on the web site! The law states per " Under the CARES Act, if you have a federally or GSE-backed mortgage, you also can request and obtain an extension of the forbearance for up to an additional 180 days. '' i was told by Rocket Mortgage point blank that " NO I CAN NOT I DONT QUALIFY '' Granted im unemployed at this time and i have FHA loan! This is what their web site states and the only information that is offered to costumer mean while the federal government LAW STATES THAT I MUST BE GIVEN 6 months UPFRONT per my request ( rocket mortgage only discloses and gives a consumer 3 months upfront as they said those are THEIR rules and they dont have to follow federal governments regulations on a phone recorded phone call XX/XX/2020 between XXXX and XXXX '' XXXX XXXX! then after realizing im getting no where i was forced to move to my second question is as PER LAW I HAVE TO BE GIVEN A RIGHT / OPTION/ CHOICE! in a written form at the time of sighing up for forbearance plan to be given the right to add a total of 6 or if needed by ME per MY AT WILL VERBAL REQUEST TO ADDITIONAL 180 days EXTENSION, AN opportunity to add NO MODIFY MY LOAN < IM NOT INTERESTED IN MAKING ANY ADDITIONAL MONTHLY PAYMENTS OR SUM 'S IM ONLY INTERESTED IN ADDING TOTAL OF SUM TO THE BACK OF MY LOAN AS KIND OF A BALLOON PAYMENT WHICH NEEDS TO BE PAID IN FULL AT THE END OF MY LOAN OR AT THE TIME OF REFINANCE O AT THE TIME OF THE SALE!
THE REPS OVER THE PHONE HAVE LIED TO BE HAVE MISLED ME HAVE GIVEN ME FALSE INFORMATION AND THIS IS WHAT THE WEB SITE SAYS! NOW ALSO AT THIS TIME I AM ( AM UNDERLINED ) LOOKING TO GET SOME HELP AS THE HAS AFFECTED AND I THIS WOULD BE HELP FULL! BUT ROCKET MORTGAGE HAS ONLY GIVING ME ONE OPTION AND THE IS 3 months upfront! and no documents or anything in written document of any kind until i end the cares act and forbearance! then we will analyze and see how to have you repay NO NO NO NO NO!!!! I WANT MY RIGHTS I WANT TO HAVE A WRITTEN DOCUMENT IN HAND THAT STATES THAT I HAVE 6 MONTHS UPFRONT PER LAW OF forbearance AND SECOND THAT AT THE END OF EITHER THAT TIME OR IF CHOSEN BY ME END OF ADDITIONAL 180 IN TOTAL OF 12 MONTHS MY SUM OF BALANCE OF THAT MONEY WILL BE A STAND ALONE BALANCE WITHOUT ANY MODIFICATIONS TO MY CURRENT LOAN OR ANY ADDITIONAL MONTHLY PAYMENTS AND DEFIANTLY NOT PAYING THAT SUM AT THE END OF 12 MONTHS or ANY 4 years or 10! NOTHING I WANT THE LEGAL RIGHT TO ONLY HAVE TO PAY THAT MONEY BACK AT THE END OF THE LOAN OR PER WHEN A REFINANCE OR SALE OF THE HOUSE IS DONE MY ME! I AM INCLUDING PICS I TOOK OF ROCKET MORTGAGE LOANS WEBSITE AND WHAT THEY ARE GIVEN TO PUBLIC IS MUCH DIFFERENT THEN WHAT THE LAW STATES ON ALL GOV LEGAL WEBSITES INCLUDING THIS SITE! WOW!!! I WOOOOOOWWWWW!!!!!
|
| 08/01/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
Servicemember |
|
A few weeks past I received an offer letter from Quicken loans in regards to the VA XXXX refinance program with interest rates that were at 3.25 %. I am always interested in getting a better rate to lower payments and long term savings so so I called expressing interest and to see if I could get some information on costs and timing. I spoke with XXXX of their mortgage bankers and after discussing the program he informed me he would do the credit check and call me back with the details. I received the call back after about 30 minutes and the banker told me that he found a much better program and it was the best option with the best rate however it was not the streamline loan I sought after and now I would have to pay for an appraisal fee and some others which was not required with the streamline. With Quicken being a large and reputable company I proceeded but with caution expressing my concern for the low breakeven payback and high costs of the loan. The banker ensured me that he used " conservative '' safe numbers for the loan that were high and that these high costs would come down once I received the final loan statement when we were ready for closing. ****The catch here is that I had to pay {$400.00} for the appraisal fee in order to get this rate lock that he stated would probably not hold and I had to do it now. This is my grievance and where I feel he was being dishonest. I was told that the {$400.00} would be returned to me at closing in the form of a credit so it essentially was not a cost to me at all but what I eventually learned was that they use this so that the loanee now has invested in this process with them and use it to make sure that potential buyers do not either change their mind on doing the loan or speak with other mortgage companies. In conclusion I had to pay {$400.00} for the appraisal, {$75.00} for the pest inspection and {$140.00} for a water test that I did not need and when the final loan papers came in when we were ready for closing the costs did not go down as Quicken had promised they would. At this point it did not make sense to complete the process as the investment was too high and any payback period had now doubled. I reached out to Quicken to go over this and in their attempt to resolve they actually made an offer to charge me even more for the loan by doing a 15year instead of the 30year we had been working on. In frustration I felt it was maybe necessary to do what I should have done before which is talk to other lenders about costs and rates and this is where I quickly learned where I had been misled. In summary I ended up getting the same loan I had initially asked for from another lender for about {$2300.00} less that what they were charging. They used the appraisal charge as a lock on me and had no intention of trying to resolve the issues. They then use another group to push an aggressive closing date to quickly get their money. I feel that others need to be warned about Quicken Loans about their tactics especially since they are using VA programs that are supposed to benefit veterans.
|
| 01/07/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Quicken Loans Executive Mortgage Banker contacted me on Friday, XX/XX/XXXX around XXXX ET. We spoke about the details of my loan request, amount, percent of down payment, amount to be financed, my desire to not have any points to pay, and my desire to do a borrower paid PMI so I'm making monthly payments of the PMI rather than it being baked into the interest rate. I also provided him the credit score that was used by the mortgage company that pulled my credit earlier in the week. I asked him to email me the rate and PMI he was getting, along with fees, so I could have something to reference as I shop for rates. Below is what he sent me at XXXX ET that morning.
Hello XXXX, It was great speaking with you today. Per our conversation, we discussed the following option : Purchase Price- {$570000.00} Down Payment- {$28000.00} ( 5 % ) Rate-4.375 % PMI- {$100.00} per month Origination- {$1100.00} ( Total Closing Costs could be anywhere from 3.5 % -4 % ) This is based on what we discussed and can change depending on where the market is at. Once I get everything in the system with a credit report I will know more of an exact figure. Please let me know if you have any additional questions! '' Today, XX/XX/XXXX, I spoke to him again and told him I have a ratified contract and am ready to lock in my estimate, however, I need to know if the rate has changed since Friday and if he can help bring the origination cost down since there is a competitor who is charging quite a bit less. He said he would contact me at XXXX ET today with the new rate, if it had changed. He called at XXXX ET on the dot. Very punctual. When we spoke, he said the rate had not changed. I asked him about the origination fee and he kept telling me, Friday and today, that he needed to run my credit to get an approved packet over to this Director. An approved packet should NOT be required to talk about origination fees that are wholly owned by the lender. Despite that, I asked him to at least have the conversation with this Director to see if they would be open to moving on the origination fee, considering I'm getting a quote with quite a bit of a lower rate.
I called him back at XXXX ET today to ask him if he had an update on the origination fee. He didn't and said the same thing again. So, rather than continue trying to get through this without letting them run my credit, I went ahead and gave him my social security number and income so he can get the origination fee negotiated on my behalf.
Instead, he calls me back at XXXX ET to tell me the interest rate has changed. At XXXX ET the same day, he told me the rate had not changed. I don't understand how that happens. His statement now is that I need to pay points in order to buy the rate down to the 4.375 %, an opportunity for them to make money. I've included the details of the additional interest they will collect because of the rate difference so that's yet another opportunity for them to make money.
These deceptive practices are the reason the CFPB was created. I can not believe they continue.
|
| 10/08/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
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contacted Quicken loans on XX/XX/2019, and asked them to run an escrow analysis ( our escrow account was short {$3700.00} on XX/XX/2019 due to an inflated property tax assessment, which we have hired a lawyer to help reduce the taxes, as a result our mortgage increased by {$600.00} ) Quicken loans paid the {$3700.00} to our borough and allowed us to pay it over 12 months. Their Escrow team advised us that each time we have paid at least {$1000.00} of the overage to call them and request an escrow to be run. So when I spoke to them on XX/XX/2019, they told me that my payment would decrease down to about XXXX as a result of them re-running analysis, and it would be effective XX/XX/2019. This was great news, since my husband had just lost his job, but luckily started a new position this week, we were looking forward to the payment reduction. I was advised I would receive an email notification within the next couple of days, and a letter in the mail. We have gone through this process with Quicken loans before and have always received the notifications. About a week later I called them back since, I didn't receive any notifications and I was advised it is still being processed. I call back again in week 's time since I still didn't receive a notification, and demanded to know why the analysis wasn't processed. The representative was not eager to help, so I asked to speak with a Supervisor. I was then advised she 'would email ' the department who runs the analysis to see why it hadn't been run. I expressed my dissatisfaction, and was very worried about the lack of service they provided at this point. This call took place on or about XX/XX/2019. I received an email on XX/XX/2019 advising that since my account was under a payment modification, this is why analysis wasn't run. I demanded to know why quicken loans enrolled me in payment modification when I called them in mid XXXX to advise them that we wanted to decline this option. We never sent them any signed documents, and was extremely upset that they enrolled us in modification I told them we didn't want. I received a call from XXXX from their 'Executive Office '' who said she was sorry that no one knew what was going on, and she has no idea why the modification was added to my account, but advised the modification would still take place on XX/XX/2019 although she went back and reviewed all the calls and confirmed all the agents has misinformed us, and Quicken loans dropped the ball several times. I asked her if she could credit the difference between the payments for one month, since their errors caused the new payment to start in XXXX instead of XXXX and she advised there was nothing she could do to help. It is extremely unfair that Quicken loans can give blatantly false information and do whatever they'd like and not be held accountable, or take any steps to resolve the hardships they create for their clients. we will be refinancing once our situation improves with another lender and will take to every social media website and blog to share our experiences.
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| 12/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Closing on a mortgage
- Trying to communicate with the company to fix an issue with the loan closing
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Web |
Older American |
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On XX/XX/XXXX I was given a pre-approval letter from XXXX XXXX with Rocket Mortgage for a property purchase for XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, Florida, XXXX. In speaking with him on this day he said there was absolutely no problem getting me a loan as far as my qualifications and that they were very familiar with the association for the condo complex we were buying and could waive the appraisal as it was all good to go. In fact, the pre-approval letter says " Since we have verified your information, you can be confident we'll close your loan. In fact, we're so certain you'll make it to closing, we'll pay you {$1000.00} if you don't. '' On XX/XX/XXXX he locked in our rate and we agreed to pay for a 90 day lock at 6.99 %. We sent {$500.00} to them for credit reports and loan costs. We continued to provide documentation that was required and were continually told everything was proceeding as it should. We never heard anything different until on XX/XX/XXXX we received an email from the title XXXX saying that she had received an email saying Rocket Mortgage was not proceeding with our loan. We then looked on the Rocket Mortgage portal and sure enough there was a statement saying they couldn't complete the loan on that property at this time. We called the mortgage broker and when he returned our call he assured me that they hadn't communicated with me because they were trying to resolve a glitch that he felt would be resolved having to do with a recreational lease on the property. My XXXX XXXX agent, XXXX XXXX, had already sent him proof that there was no recreational lease on the property. So we continued pursuing this with XXXX and his superiors, in fact a total of XXXX people were part of the email chain I was communication with via email. No one other than XXXX ever returned promised communications or calls to me to update. They explained that they couldn't do the loan because XXXX XXXX wouldn't back the loan because of this recreational lease that hadn't existed since the XXXX 's. They tried to blame it on the association management for not responding to their request for a condo questionnaire which they never requested and we have email proof of that. On XX/XX/XXXX XXXX XXXX and a woman named XXXX called my agent XXXX XXXX and said the loan was dead as far as they were concerned. They never communicated with me, despite all my emails to them. They told XXXX they would call me but they never did. I was their client and they didn't have the decency to let me know that. I began working with another mortgage broker and am closing today. That person had absolutely no problems with our loan or with Fannie Mae. We are now paying a XXXX % interest which over the course of 30 years comes to {$18000.00}. It is clear to me that the reason they did not complete my loan had to do with interest rates going up and nothing else. The mortgage broker that closed my loan believes that someone at Rocket Mortgage dropped the ball and neglected to lock in with a financial institution that would back their loan.
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| 01/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Hello, My father passed away last yr. Before he died, he quit-claimed the house to me and I'm registered as the official property tax owner for the house in Texas XXXX
I was my fathers ' XXXX 's caregiver for XXXX yrs, and during that time we paid off some of the house, over {$46000.00}. Including the down payment, leaving ; and {$110000.00} from the original {$150000.00} loan still due. Plus {$5000.00} added from the forbearance extension.
When my father died they did not allow for an automatic assumption of the loan, even though I have been paying it off for yrs.
Selling books, etc. online. when my father was alive.
Instead, when he died ; they only allowed me to be a " Successor of Interest '', meaning : I pay the mortgage due. However, the house mortgage is still in his name.
Every letter they send to my house, is addressed to my deceased father only.
The mortgage company Rocket Mortgage offered the forbearance, after he died. ( I was already classed by them as the " Successor of Interest ''.
So, I took the forbearance offer and there is {$5000.00} past due in forbearance, which they even extended into another 3 months for me to bury myself in deeper with the final demand of Forbearance Lump-Sum or Lose the House.
I was under the understanding that when forbearance ended, I was going to either automatically receive a Re-payment plan, over many months, or a Deferral until the end of the mortgage. It say 's so on their website, with the forbearance rules.
This week they told me that those options did not apply to me, & that only my ( deceased ) father was able to have the forbearance repayment plan or deferral plan.
Instead, for me ; they said I must pay all past due XXXX the next 3 months of forbearance at once, or go through the new mortgage loan process, to assume it.
Which I can not qualify for at this time.
I am very intimidated by them ; & dreadfully afraid of losing my {$40000.00} investment.
They also said, if I do not qualify for their assumption they will quick-sell the house at XXXX reduced price.
I do have a small income and can pay the monthly mortgage, but they're asking for {$5000.00} plus the mortgage due every month. and still not automatically assuming the house into my name.
Please help. Is there a lawyer service that will protect me?
Can your service protect me and tell them to auto-assume the mortgage, that " Successor of Interest '' is just fraudulent.
I pay for the house, and yet they never allow me to be the mortgage owner?
& then they even lead me astray into using the long-term pay-back forbearance option.
Lump-Sum means credit card cash advances, & I don't have that much cash advance on my credit cards.
They will not let me use the homes equity either, without a complete re-finance.
This house is not supposed to be my inheritance lost & 6 yrs of work stolen, but Rocket Mortgage is taking advantage of the situation and hurting me, & I can even feel this pain physically.
I'm only XXXX yrs old, not supposed to die already.
Thank you.
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| 04/19/2018 |
Yes |
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Web |
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In XXXX hey girlfriend at the time and I got an FHA refinance loan on the property we have lived on for 3 years to pay off homeowner and a lien. I stated numerous times prior to closing and throughout the process to add my name to title. The girlfriend at the time had no job, zero income, and no credit. My job history and credit qualified for the loan. We both did separate applications and both of us stated in our application that title will be held in both of our names. Since my credit in job history qualify for the loan I should have became primary borrower not a cosigner for FHA rules and guidelines do not permit co-signers unless they are blood related or married. Throughout our whole closing documents I am not mentioned as a cosigner only borrower. Trusting my lender and Title Company in good faith that they took care of all that we requested before closing. Come to find out summer of XX/XX/XXXXmy name was not on title. FHA requires all borrowers and co-borrowers to take title at closing. I've been fighting with them for many many months to correct this and they keep giving me the runaround saying that they made a phone call to her and ask her how she wanted the the deed too big 3 months before closing and she stated just keep it in my name only. I never knew about this and quite frankly it sounds made up. I've heard that this is an illegal practice. I have made 100 % of all the mortgage payments and 100 % of all the payments 3 years prior to our mortgage and now my children and I are being evicted out of the house on an unlawful detainer when she found out her name was the only one on there. I have spent thousands of dollars and many many hours trying to correct this and Quicken Loans nor Title Company will do anything. They did not follow FHA rules and guidelines for all borrowers and co-borrowers must take title to the property at closing I think I should have been told about the phone call since it was my loan or I never would have gotten the loan. Now I'm stuck on a tenants-in-common mortgage and we still liable for the debt but have no ownership rights and have no place to go. Neither title company or lender will admit their wrongdoing and handling our mortgage process. I how to put tens of thousand dollars into this property and have to walk away for the cops will be here any day to remove me from the home payments are all current and I've lost all equity I spoke with them today to do a scrivener 's error to correct this they refused. They have also appraise the property at application for times higher than what it was worth. I don't know what else I can do they will not budge. They need to correct this problem immediately before more damages occur if I have no home for my children I will lose custody. This is a huge colossal mess that they have caused in my life. They have denied any wrongdoing everything in closing documents are signed and initialed stating I should be on title and they're telling me a phone call changed all that. This needs to be resolved immediately thank you.
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| 06/02/2016 |
Yes |
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- Settlement process and costs
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Web |
Servicemember |
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On or about XXXX XXXX, 2016, I initiated contact with Quicken Loans because it was listed as at the XXXX XXXX XXXX XXXX XXXX website the country 's second biggest VA Guaranteed Loan supplier. On XXXX XXXX, 2016 the real estate agent supplied Quicken Loans via email a copy of the purchase contract I signed with a seller of a property I was interested in. On XXXX XXXX, 2016, Quicken Loans sent to its MyQL to do list a VA Loan Disclosures and Certifications document that included a paragraph numbered XXXX that states that : DO NOT BE MISLED! VA DOES NOT GUARANTEE THE CONDITION OF THE HOUSE WHICH YOU ARE BUYING, WHETHER IT IS NEW OR PREVIOUSLY OCCUPIED. VA GUARANTEES ONLY THE LOAN. YOU MAY TALK TO MANY PEOPLE WHEN YOU ARE IN THE PROCESS OF BUYING A HOUSE. PARTICULARLY WITH A PREVIOUSLY OCCUPIED HOUSE, YOU MAY PICK UP THE IMPRESSION ALONG THE WAY THAT YOU NEED NOT BE OVERLY CONCERNED ABOUT ANY NEEDED REPAIRS OR HIDDEN DEFECTS SINCE VA WILL SURE FIND THEM AND REQUIRE THEM TO BE REPAIRED. THIS IS NOT TRUE. IN EVERY CASE, ULTIMATELY, IT IS YOUR RESPONSIBILITY TO BE AN INFORMED BUYER AND TO ASSURE YOURSELF THAT WHAT YOU ARE BUYING IS SATISFACTORY TO YOU IN ALL RESPECTS. REMEMBER, VA GUARANTEES ONLY THE LOAN - NOT THE CONDITION.
This clause that Quicken Loans demands that I stipulate directly contradicts the Minimum Property Requirements ( MPRs ) of Chapter XXXX of the VA Lenders Handbook- VA XXXX XXXX. Chapter XXXX outlines the MPRs that are required to be verified by the lender in order for the veteran to be able to buy a house without any needed or hidden repairs. Additionally, Chapter XXXX of the Lenders Handbook at XXXX clearly states that : An appraisal is required to help ensure that any property which will become the security for a VA-guaranteed loan has a value of at least as much as the loan amount, and is in a condition acceptable to VA.
However, the relevant Quicken Loans clause states that it is not the VA that decides the acceptable condition that the property needs to be, but that it is the veteran that is responsible for the condition of the property. I attempted to confer with the Quicken Loans representatives purportedly helping me with closing the loan for a property located in XXXX NJ. However, these representatives persistently insisted that Quicken Loans does not request any inspections of the house to ascertain it meets the MPRs. These representatives insisted that only a VA Appraisal is needed and that the property does not need to be eligible to be Appraised as required by the Lenders Handbook at : XXXX Types of Property Eligible for Appraisal Lender Responsibility If the lender fails to exercise due diligence in determining appraisal eligibility, VA may deny or reduce payment on a future claim based on the ineligibility of the property.
Properties not eligible for appraisal and other appraisal request restrictions are described in Sections XXXX and XXXX.
Section XXXX of the Lenders Manual further states that the property must also meet the MPRs outlined in XXXX XXXX.
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| 12/09/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
Servicemember |
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1. ) On or about XX/XX/2016 my wife and I contacted Quicken Loans to obtain a mortgage on our home, initially for {$52000.00}. The loan would involve obtaining a subordination agreement from XXXX with which we have a XXXX XXXX Account. At that time the outstanding balance was {$48000.00}. The points Quicken Loans was charging us was XXXX % of loan amount. This amount was acceptable to us.
2. ) On XX/XX/2016 we received a loan estimate from Quicken Loans for the same amount of {$52000.00}. The points Quicken Loans was charging us was now XXXX %. This was still acceptable to us.
3. ) On or about XX/XX/2016 we asked Quicken Loans to increase our loan amount to {$97000.00}. In the loan estimate sent to us the points remained at XXXX % of loan amount or {$1000.00}. This was still acceptable to us.
4. ) On XX/XX/2016 we again received a loan estimate the loan amount remained the same at {$97000.00} and the points remained the same also at XXXX % of loan amount. At this time we also received a closing disclosure with the same amount and points.
5. XXXX On XX/XX/2016 we received a closing disclosure for the same loan amount of {$97000.00} but the points were increased to XXXX % of the loan amount or {$2400.00}. This would increase the cost to us by {$1300.00} and was not acceptable to us.
During the time of our initial application up to XX/XX/2016 Quicken Loans requested we submit numerous documents which we did in a timely expeditious manner. Quicken Loans banker XXXX insisted that Quicken Loans would not authorize subordinating our home equity loan but that it would need to be closed. This was in direct contrast to the Certification & Authorization agreement we received from Quicken Loans on XX/XX/2016 listed under the title, Authorization to Release Information. XXXX # XXXX states : If applicable, I/We request that my/our second mortgage loan be subordinated to the new refinanced first mortgage with XXXX. I/We authorize the release of any information, either verbally or written, in order to process the subordination request.
We talked to other officials of Quicken Loans who agreed with us and the documents for the subordination were obtained signed and submitted.
All of this took an inordinate amount of time on Quicken Loans part. The loan was approved. The subordination agreement was approved. Yet for some unknown reason Quicken Loans was not closing the loan.
When we inquired about the reason for the very large increase in points, Quicken Loans stated it was because of the amount of time it was taking to close the loan.
Upon our insistence the loan was closed XX/XX/2016, over XXXX months from our initial application. At this point for us to stop the process and shop around for another loan was out of the question.
It appeared that Quicken Loans had us over a barrel and could arbitrarily change the amount of points we were being charged. This does not sound like honest business practice and would like to have the difference in points charged {$1300.00} returned to us.
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| 06/30/2016 |
Yes |
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- Loan servicing, payments, escrow account
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|
Web |
Older American |
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I received a call from Quicken Loan saying our escrow account was deficient {$1100.00} plus and we needed to pay it. The reason they gave did not make sense - that our escrow account was short that amount because our home owners insurance went up {$100.00} annually. We told them that did n't make sense and that our real estate taxes went down approx {$200.00} which would more then make up for it. Besides they had already paid the taxes in full in XXXX 2015 which we reminded them of. I explained to them that there were 2 options on how to pay - a total payment due in XXXX which they did or 2 installment payments one in XXXX and one in XXXX and it looked like they thought the XXXX installment needed to be added to the full amount they already paid. They could n't wrap their heads around this, insisted we had to be wrong but said they would check and get back to us.
One week or so later they called with good news that they figured out what happened and of course it was what we had told them in the first place but now we only needed to pay approx {$300.00} plus for the escrow shortage which still did n't make sense but I 'm exhausted because we are going through an incredibly hard time in our lives and I agreed to what was offered to me which was to divide the amount up over 12 months. I 'm thinking I would address this later after things settled down for us. After that I received a call from a debt collector and I reported this to Quicken and they were very sorry and that should not have happened but they would take care of it. Next a statement or a phone call saying there was a {$23.00} late fee. I called Quicken and again sorry and they would reverse that fee. Another call from the debt collector - reported this to Quicken as well.
Then they told me I was not making my payments on time. When we first started paying on this loan the due date of the XXXX came before my husbands soc sec check so we figured out together, Quicken and myself when it could be paid and still be in the grace period. This was their recommendation. And so it went until this bizarre call about our escrow account being short way back at the beginning of our complaint. On Apr XXXX my husbands XXXX died. On XXXX XXXX his XXXX died. On XXXX XXXX my XXXX died and on XXXX XXXX while we were at the funeral we got word my XXXX died. On Tues XXXX XXXX after returning from my XXXX funeral I opened a statement from Quicken showing an escrow shortage of {$530.00}. I called them and am waiting for a call back.
Somewhere in these phone calls I asked if we could handle our own escrow. Because it is a FHA Gov. loan we have no choice but to escrow through Quicken. The only way for us to do our own escrow is to refinance into a conventional loan.
You ca n't make this stuff up!!!! I feel they need to first fix this, then apologize and then compensate us for this entire matter that should not have happened in the first place. Included in this complaint is also a claim of harassment which needs to be addressed as well.
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| 05/03/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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OnXX/XX/XXXX, I responded to an email Quicken Loans to refinance my current mortgage. I have an existing mortgage with them and have been with them for the past few years. I was going in for XXXX and wanted to consolidate some debt and possibly pay for the XXXX. We started communicating via email. On XX/XX/XXXX I stated via email that our home was worth between 260,00 and 280,000. On XX/XX/XXXX he emailed back the XXXX ARM details about the cards that would be paid off, the monthly payment, and stated we would need to bring some money to the table, but not stating what amount at that time. and of course asked if we were interested. Later on XX/XX/XXXX I reviewed the email again because in that quote there was a {$7500.00} rolled into the loan and I did not understand that. I also wanted to know if it would be possible to roll {$9800.00} into the loan because of the costs of the XXXX. I had also stated that I am not 100 % comfortable with an ARM. He responded onXX/XX/XXXX that {$7500.00} was going to be rolled in so there would be no money out of pocket and the only way he could make things work with the {$9800.00} was if the appraisal came back at XXXX. On XX/XX/XXXX my husband and I decided to go ahead, but then things changed when I saw the paperwork online. All of a sudden, we had to pay off several cards as of XX/XX/XXXX. This he said was because if we didn't do that, we would not qualify for the loan. I stated that I am not comfortable paying XXXX dollars of credit cards in a month and then coming up with my mortgage payment to qualify for this loan. His resolution was getting his director of mortgage banking take a look at it on XX/XX/XXXX. He said they could work it out so we only had to bring {$500.00} to the table for closing. There was nothing stated as of XX/XX/XXXX that the appraisal had to be XXXX. We had agreed to go forward with the option of bringing {$500.00} to closing. We proceeded onXX/XX/XXXXwith providing the signatures and documents needed for the loan.
On XX/XX/XXXX the appraisal was done. On XX/XX/XXXX I was notified that our loan had been referred to a loan specialist consultant. Basically, the appraisal did not come back as high as the 290,00 that the original banker thought it would. On XXXX I spoke with this " specialist '' and realized they had built a loan around 290,000 ... when I had stated XXXX was the highest. I was quickly referred to A Resolution Advocate that put words into my mouth and clearly did not read the emails because she stated she was sorry for poor communication and wasting my time, but she would mail me a coupon on XX/XX/XXXX. The numbers were falsified so they could con us getting into a loan and take our money. It was a waste of time and a coupon is not going to fix it. I was lied to and led to believe this was something that could happen when they drummed up numbers. I knew our property was only worth XXXX ... .the appraisal came back at XXXX ... I NEVER asked to have a loan drummed up with the appraisal value of XXXX.
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| 10/10/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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From : XXXX XXXX Sent : Wednesday, XX/XX/2018 XXXX XXXX To : XXXX ' XXXX Cc : XXXX ' XXXX ; XXXX XXXX XXXX Subject : RE : VA Case # XXXX ; XXXX XXXX XXXX XXXX XXXX, NC XXXX ; XXXX XXXX, XXXX Hello XXXX, What kind of education does it take to earn the title of Senior Feds Specialist? Is that another title that Quicken made up? I assume by you making this request you are a licensed loan officer which also means youre out of compliance and have violated Federal and State licensing requirements by sending this email without your NMLS ID in your signature. If youre not licensed then someone over there should be pretending to work for The Feds department as if youre a representative from the Federal government is a violation of a multitude of lending laws. As if that werent enough the bait and switch tactic you all have been using to poach clients from other lenders by sending out unrealistic terms on your Loan Estimates is about to come to an end. This particular client that youve just requested a case transfer from has a signed application with XXXX XXXX and Quicken has yet to provide a true and honest GFE to this borrower so that he can compare rates/costs and hes being misled by the Loan officer or whoever is handling his loan. Lastly Quicken Loans already sent an appraiser to this borrowers house and has a completed appraisal without obtaining the VA Case Transfer prior to that fact. Its hard to see anything honest about the business practices over there. Ill make sure to raise this issue with the CFPB and the NMLS. Enjoy your day.
Regards, XXXX XXXX Loan Officer XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX ( Direct Line ) ( XXXX ) XXXX ( Fax ) XXXX NMLS # XXXX - Originating Loans in AL, AZ ( XXXX ), CA, DC, FL ( XXXX ), KS ( XXXX ), NC, OR, OK, WA XXXX and WI.
Company NMLS # XXXX From : XXXX, XXXX XXXX On Behalf Of VA Case Transfers Sent : Wednesday, XX/XX/2018 XXXX XXXX To : XXXX XXXX XXXX Cc : VA Case Transfers XXXX Subject : VA Case # XXXX ; XXXX XXXX XXXX XXXX XXXX, NC XXXX ; XXXX XXXX, XXXX Hello, Please transfer the above referenced case number into Quicken Loans name. The required information for the transfer is below. In addition, the Veterans signed transfer letter is attached.
1. Lender ID -- XXXX 2. Sponsor ID if applicable None needed ( we are LAPP Approved ) 3. Email address of the new SAR attached to the case - XXXX 4. The name of the individual who is the new lenders point of contact. XXXX XXXX 5. The phone number of the individual who is the new lenders point of contact. ( XXXX ) XXXX 6. The email address of the individual who is the new lenders point of contact. - XXXX **Please also confirm if the appraiser has been paid** If you could so kindly respond to this email letting us know when this request has been completed it will be greatly appreciated.
Thank you in advance and have a great day!
Best Regards, XXXX XXXX | Sr. Feds Specialist - The XXXX XXXX : ( XXXX ) XXXX | Toll Free : ( XXXX ) XXXX XXXX Fax : ( XXXX ) XXXX
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| 08/11/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
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XXXX of XXXX while going through divorce court I found that my wife at the time had put our mortgage into forbearance and so doing not making a mortgage payment for 18 months. I informed Rocket mortgage that I didn't sign any forbearance agreement that my wife had filed without my knowledge. over the last 12 months I have tried to obtain documents from my account on line with rocket mortgage. when I would call them again the first they would ask was I making a payment today. each time I would call I would have to explain the whole story all over. I would ask them to put this information into the computer but it seems that they couldn't or wouldn't. divorce trial was XX/XX/2020 in which my wife was awarded the house. The equity in the house was lost due to the forbearance. divorce decree was for me to quit claim the deed. Her court order was to make the mortgage payments.
In XXXX I look at the mortgage and it shows she signed another 3 months of forbearance. I talked again with the mortgage company and they had continued to put both of our names on the monthly statements and that they needed my financial statements that I would have to sign a loan modification and be out of forbearance for 3 months before I could come off the loan. Ex took me to court for contempt to sign Quit claim in XXXX. Now I get a 15 or so pages of documents to sign not only a loan modification but a promissory note for the $ XXXX she is behind. We are behind. I refuse. she takes me back to court. Judge sides with me that I shouldn't have to sign for more debt. That was XXXX. Rocket mortgage all this time knowing I'm not signing any documents and never have continues to allow her to e sign my name on many documents all of this time not letting me see these documents. After enough complaining for the first time I'm able to see some documents yesterday 's document said I along with my wife.ex. but says wife have been approved for Trial Loan Modification which means if she pays loan on time they won't foreclose and hurt my credit. As of yesterday a had to esign these documents. I see that the Trial has been approved and of course I didn't sign anything. rocket told me today that since I signed the Quit Claim and they have copy of divorce I won't have to sign the application for the trial modification. so the Divorce judge hasn't any power over mortgage company and I understand that. Now I have most of the documents I've been asking for for a year and yes the signatures are not mine. I can maybe understand why my ex did the things she did but there is no excuse for a major company to treat a customer this way. I have spent hours upon hours trying just to figure out what's going on. Before this I would never thought my wife would tell even a little lie. What I saw was a big letdown. but what rocket did can't be righted. All I wanted was to be off this mortgage. they did this to keep from foreclosing on a house and having to resell it. This could have been over a year ago. Thanks. XXXX XXXX. XXXX.
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| 11/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I applied for a refianance mortgage through Rocket Mortgage. I sent all of the documents and information that they asked for. After the request went through underwriting, it was determined that roughly {$120000.00} was the maximum amount of cashback I was allowed given my Debt to Income ratio. I agreed to this. I was sent, and signed the disclosure statement confirming the agreed-upon terms including this amount of chashback. A few days later, I received a phone call to schedule the closing. Going over the terms, the person on the phone mentioned that I was only to receive {$100000.00} cashback at closing rather than the agreed upon {$120000.00}. They could not give me an explaination as to why or how this amount changed. After several phone calls to Rocket Mortage, I was told the cashback amount was reduced AFTER I signed the disclosure statement. They said it was due to my Debt to Income ratio ; information that they had had for several weeks and that had already gone through underwriting. I subsequently read on their own website that the consumer must be sure of the agreed upon terms within the disclosure statement as none of the terms could be changed by the consumer OR lender after it was signed. During my conversations with Rocket Mortage, I only received conflicting information and a lot of backpedaling in their trying to explain how a change was made due to information that had already been approved through underwriting. Given that their own website states that they can not change any terms after the disclosure is signed, I asken them to explain how this was possible. The person said they can change terms if they send out a " redisclosure statement '' informing me of the changes. I told the person that at that point, it was about XXXX hours after my scheduled closing date and time and that I never received this " redisclosure statement ''. He quickly realized that, in fact, it was never sent out to me. He admitted this and offered to send the notice out then ; two hours after I was sheduled to close on the loan. Rocket Mortgage changed the terms of the loan after the signed disclosure statement, against clearly conflicting information on their website. Second, they never sent out the redisclusure statement as they, admittedly, were supposed to. Finally, they are now refusing to return my {$500.00} appraisal fee even though I was ready and willing to move forward with the loan as described to me and that I signed for. They really dropped the ball on this and I was sent rushing out for another loan option in the last minute and had to settle for subpar terms with another lender sue to their negligence.
Below is copied directly from the lender 's website : " What happens after signing the Closing Disclosure?
After you sign the Closing Disclosure, you and your lender are not allowed to make any changes to the mortgage information. '' Here is a link to that page in detail : https : //www.rocketmortgage.com/learn/closing-disclosure Thank you, XXXX XXXX
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| 07/07/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XXXX my husband and I applied with multiple lenders while trying to purchase our first home for XXXX. We ended up going with Quicken loan aka Rocket mortgage. After submitting all of our required documents we were told that we did not meet the income requirements because of the unemployment my husband recieves due to being a union seasonal worker. We went back and forth but were ultimately denied. We thought we would never be able to purchase a home. This was my husbands career that at the time he had been doing for about 15 years and they led us to belive that because of how that career was structured we wouldn't ever qualify. In the end a we went with our second choice. XXXX XXXX loan which never had any issues with my husbands line of work or income sources. We bought our home in XXXX and sold it in XXXX and relocated to Alabama. We were house shopping at the hight of the covid-19 pandemic, my husband was laid off was not able to return until XXXX of this year. We had just found a house that was a great deal. So that we didn't loose the house to the market, our parents took out a loan on some land that they owned and bought it outright for cash XXXX and added my husband to the title with them. We made the agreement that when he went back to work we would refinance them off the loan. Since my husband is back working we applied and rate shopped with several companies again. Our second choice thought it be better to put us in an conventional lone due to fees being cheaper and paying less over the life of the loan, Quicken wanted us to go with FHA and told us we were getting a better rate, It was like pulling teeth to get a loan evaluation for a conventional loan which he said wouldn't be a good fit.. We eventually decided to go with Quicken again only to run into the same problem. After submitting documentation we were told that it would be best to not use my income being that im self employed and it would be an extra hassle with providing documentation and that we didn't have to go through all that. In the end we were first told that we didn't qualify because they couldn't use unemployment to qualify us for the loan but all we needed was a cosigner and at that point they were going to stop the loan process if we chose not proceed with a cosigner. We provided them with support documentation, some even from they're own website, that stated seasonal workers can indeed legally use unemployment for income verification. We were then told that he would submit new information to his " team '' to make sure that he was doing everything correctly. He came back a couple days later and said that with the unemployment we still didn't meet the income requirements because there was a fluctuation in income even though that's the way his job is set up. All jobs in all states have their own pay scales because He is a union employee for over 20 years and the only requirements were that he made income and unemployment for both years and worked his job for month than 2 years.
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| 07/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Around the first week of XX/XX/2020, I contacted Quicken ( or Rocket Mortgage ) to ask about refinancing. The representative told me that " this is the last day to get you into a special offer '' and I needed to do all the same night. I agreed and gave all information to her. After about 30 minutes of questions, she tells me : " its a 30 year conventional, 3.25 %, with XXXX all closing costs nothing else, and no lender points, no origination fee ''. She asked me to allow her to pull my credit now to lock on the offer and I expressed my concern if that was a sure thing because I did not wanted to be impacted in refinancing that would not be a sure thing. She told me yes I was qualified and that the only thing needed was for me to have a withdrawal of XXXX monthly from my 401K to resolve any concern on my income. She asked me to do that asap so the withdrawal shows in my bank and I had to provide certification on that on top of all other documentation I needed to provide. Since she assured me that I qualified, and Quicken in my view was a professional company, I agreed for her to pull my credit, and I contacted my 401K plan company to withdraw the money. After that, they kept asking me for papers and statements and more documents until about the end of XXXX when another representative called me to say he wanted to do the final part for the closing. He said I needed to resolve an issue from Fanny May and explained that the report they receive from Fanny Mae which usually is : Approved, Denied, or Proceed with Caution, indicated for me the third option or Proceed with Caution. Then he said he needed to review all my case which we did since I thought this must be the process because with the initial representative all looked great and she even told me my credit was great ( XXXX ). After about 20 minutes he told me he had the results and that my refinancing would be approved with a better interest rate and a closing costs of near XXXX dollars. I was very surprised about this increased XXXX, because is the same thing that happened to me a year ago, with a broker that offered me to do a refinance. It was all the same with the process and the tactic to contact me at the end and say that my XXXX closing costs changed to be XXXX because they made an error. I believe this is a dishonest tactic of bait and switch and for me it has impacted me with the loss of over 600 dollars on fees and taxes from my 401K plan, I lost time to get my refinancing done, and needless I also lost near 10 hours of work to produce all paperwork they asked for. Most important, this unfair practice is not right and I want to ask you to help me make this right. This should not be happening and I'm sorry of many other folks that may take the similar deals due to obligations or for not having other option but accept this unfair deceptive practice. Please, help me and many others not go thru this again. It is unfair, deceptive, not right and a corrupt practice to extract more money out of people.
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| 11/09/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I began the process to refinance my existing mortgage from a variable rate to a fixed rate product. I did some research and decided to go with Rocket Mortgage who claims that they are " Engineered to Amaze '' their clients. I did this with the help of my father, a Senior Vice President in charge of a mortgage division for a bank here in XXXX, now retired.
I am a XXXX single woman, mother of XXXX children, with an impeccable credit history, liquidity and 40 % equity on my {$720000.00} home.
The process was going quite well and we were ready for the " final steps '' and that is when the problems began.
I got divorced in XXXX and I provided the divorce decree which stipulates the alimony and child support that I receive on a monthly basis. I provided my tax returns showing that taxes are being paid on this amount. In addition, as of XXXX of XXXX I am employed by XXXX XXXX here in XXXX in a management position with a decent salary.
My ex husband is a XXXX XXXX and travel around doing conferences in the United States and XXXX XXXX. At the time of the settlement it was decided that he open a checking account with my signature so that I could draw my payment every month without having to go chasing him and tracking him down. It has worked successfully up to now and the sole purpose of this account is for that transfer to take place. I deposit that check into my personal account every month. His bank would not do an ACH into my account because although the alimony payment is constant, there is a variable component for the children 's expenses which vary month to month. Bank statements were provided to this effect. Our communication is limited to the children 's needs and have no access to each other 's finances or accounts. The underwriters at quicken which have been many, refuse to understand the situation and are requesting that i need to get his bank statements from his medical practice to show where the funds come from. It is very simple, it is stated in the divorce settlement agreement you don't pay you go to jail. As you can understand, we are not in a amicable situation to be asking for this information. What happened to the three " C 's '' of credit? Character, Credit Worthiness and capacity to repay. I feel that I have been taken for a ride either for the fact that I am a XXXX woman who they feel is trying to get away with something or they do not want to honor the rate that we negotiated and don't know what else to do to turn me down.
We are in fact looking at a jumbo loan of {$430000.00}, 60 % loan to value. The whole situation is bizarre at what would seem to be a slam dunk deal.
In reading the reviews for Quicken, I see many common complains where people get bounced around and they don't speak with each other resulting in situations such as mine. I would like my case to be investigated with all details we provided to the. My loan officer, who by the way, was on board from the very beginning was XXXX XXXX and he was very helpfu.
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| 07/20/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I purchased a new construction home and financed through Quicken Loans. The loan closed on XXXX XXXX XXXX and my mortgage payment was {$1300.00}. Quicken ran all the information for property taxes, state taxes, local taxes and did an appraisal on my home. XX/XX/XXXX, I started receiving letters from Quicken that my escrow was behind and my new mortgage payment would be around {$2200.00}. I was told by an employee at Quicken ( all calls are recorded ) that this new payment ( {$2200.00} ) would be for the next 30 years. I was later told by another employee it would just be until the escrow shortage was caught up ( roughly {$3000.00} ). Then I came to find out that the original mortgage was based off of the land value only and not the home and property taxes. I was told by an employee that they knew at the time of closing that my mortgage payment would increase dramatically in XX/XX/XXXX but no one told me. I NEVER would have bought the house under these conditions. In order to work with Quicken, I applied for a refinance at a lower rate to offset the additional costs and was declined. This was within 6 months of them approving me for a loan in the first place. Then Quicken Loans said I should apply for a loan modification/hardship. After jumping through hoops to supply them with additional information for the modification, I was declined because I have not lived in the home for 12 months yet ( a requirement they neglected to tell me ). Why have me go through all the suffering, worry, and extra work when they knew the loan modification was going to be declined on their end from the start? Then, they decided to try the refinance again. I was told rates were even lower because of the XXXX and the wasted time would benefit my interest rate. They wanted to run my credit again. They have ran my credit 3 or 4 times in the past 10 months which I understand negatively impacts my credit score. The original rate they quoted me never went down, even though they said it would. Due to all of these options we were trying to work out, I was told as long as I made my payment within the 30 day grace period my credit would not suffer. From the conception of this loan, I made all of my payments on time ( except the last couple of payments were made in the 30 grace period, as instructed by Quicken : we were waiting on the results of the loan modification as well as waiting on the refinance ( which was supposed to happen XXXX XXXX ). As a result of making a couple of payments within the grace period, I have received late payment charges applied to my account, late payment notices via mail, as well as harassing phone calls from Quicken. The refinance was n't ready for XX/XX/XXXX because they wanted to run my credit report again and I said No. Call it bait and switch, misleading, or shady all I know now I am in a position where I need help to resolve this nightmare. I have gone through enough suffering, worry, and wasted time and need help to come up with a workable resolution.
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| 02/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My wife and I decided to purchase our first home in XX/XX/XXXX. We found a house we liked and proceeded with getting a mortgage thru our bank XXXX XXXX and were passed onto Quicken 's Rocket Mortage. We were initially told our mortgage payment would be {$3500.00} via the Loan Estimate a/o XXXX. Weeks later and while I was in a XXXX XXXX XXXX XXXX battling the virus we received a Loan Closing Disclosure on XXXX that informed us our payment would be {$4000.00} but no explanation for the increase just days before we were set to close on XXXX. When my wife and I tried to get an explanation we were told the taxes were calculated incorrectly in the estimate but that this was the correct figure by our loan agent XXXX XXXX. Then things started to get weird, we accepted that mistakes could be made and wrote it off to everyone trying to cope with the stresses of covid and do their job just as we were experiencing. We missed our closing and could not get any real information from anyone as to why, then we were told it was because the appraisal was not scheduled, then the appraisal had to be rushed as well as done in person instead of being a desk appraisal and the rush cost were being passed onto us. We had already given notice to our current landlord and had to be out of the house we rented by the end of XX/XX/XXXX so we accepted the few hundred dollars and hoped we could get into our new house without having to pay thousands more for a 1 month rental or hotel stay. XXXX XXXX stoped being our loan agent and we never got the name of the new guy servicing our loan but we were informed that our payment would now be {$4200.00} via the Closing Packet we received on XXXX. All of these price increases were hard to swallow but we live frugally and were able to accommodate the increases so we accepted that we were lucky enough to be able to buy a house and happy to have a roof over our heads that one day would be ours instead of a landlords. Fast forward to the present and we are again trying to figure our how our mortgage is yet again going up by hundreds of dollars. On XX/XX/XXXX we received an Escrow Analysis Statement that informed us our payment would be increasing to {$4600.00} starting with our XX/XX/XXXX payment. We were shocked and called the lender to inquire what was going on and how our escrow account was only short {$10.00} but our payment was increasing drastically. We have not heard anything back from them for over a week now but were told initially that the increase was due to property taxes being miscalculated yet again and we were financially responsible for their failure to adequately and throughly do their job. We are not sure how we can handle this monthly payment which represents {$1000.00} per month above what our initial estimated all inclusive mortgage payment was supposed to be. They have lied or misrepresented these figures for the third time now and do not seem to care or have any repercussions for their lack of due diligence.
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| 08/08/2019 |
Yes |
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Web |
Servicemember |
|
This complaint is being submitted against Quicken Loans. My husband had an existing mortgage with Quicken Loans and we signed a contract with a builder, XXXX XXXX, to build new construction XX/XX/XXXX. On this date we were pre-approved by Quicken for a new home loan on the home to be built. The first appraisal of the home was completed using the blue print specs of the home before construction began.
The appraisal expires after 150 which would have been well before the completion of the build and our final walk through that was completed XX/XX/XXXX.
Quicken loans did not initiate the new, required, updated appraisal until XX/XX/XXXX and the appraisal was not completed until XX/XX/XXXX which delayed the close date of our home.
Our close date was initially scheduled for XX/XX/XXXX but the buyers allowed us to delay until XX/XX/XXXX due to the delay we were experiencing from Quicken which prevents us from moving into our new home.
We still have not closed on the home and were given an " anticipated '' close date of XX/XX/XXXX, 3 weeks later than our original close date that we had been working with our builder and Quicken had agreed to.
This delay has caused significant financial hardship to our family. We had to board our dog while we found temporary housing for my husband and I. We have everything we own in XXXX XXXX foot XXXX and a XXXX foot XXXX truck that are being housed on a friends property. We were initially told the delay would be through XX/XX/XXXX but was extended until XX/XX/XXXX most recently. This has caused additional time and expense adding up daily for everyday we are XXXX due to their errors.
Our account was initially being handled by a man named XXXX but was transferred to a woman named XXXX XX/XX/XXXX. The updated appraisal was ordered XX/XX/XXXX, this should have been initiated weeks or even months prior. I spoke with XXXX after our honeymoon XX/XX/2019 to ensure everything was lined up properly for a timely close to prevent this problem and nothing began moving forward until XXXX took over our file the same month we were scheduled to close.
I have spoke to manager and a research team and no one at Quicken is willing to take responsibility for this error that is costing us XX/XX/XXXX of dollars by the time we finally are able to close and move into our new home.
Estimated costs : temporary housing - average overnight stay locally {$80.00} per night x 21 days = {$1600.00} cost to board dog - {$25.00} daily x 21 days = {$520.00} cost of the XXXX {$75.00} daily + tax and mileage = {$1500.00} ( tax not calculated ) cost of second rental XXXX {$75.00} daily + tax and mileage = {$1500.00} XXXX tax not calculated ) total = {$5300.00} As you can see these expenses add up quickly and Quicken refused to reimburse us in anyway which is unfair and an unacceptable business practice.
I have attached some the supporting documentation to substantiate this claim.
Your attention and help with this matter is appreciated.
|
| 08/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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|
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Web |
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I applied for a second home loan through Quicken Loan on XX/XX/2019 working through XXXX XXXX. Quoted rates was 3.5 % due to our high credit score with {$9900.00} in credits her boss authrized that that would minimize our points buy down cost. Our loan number is XXXX for XXXX XXXX XXXX XXXX XXXX XXXX XXXX Sc for {$400000.00} with {$40000.00} down, {$5000.00} earnest money and to finance {$360000.00} over 30 years. My wife and I were on the call in which XXXX reviewed the terms of the mortgage, which were very confusing with the credits but sounded attractive.
At no time during the first conversation was mortgage insurance discussed, which in later transmittals would impact us $ XXXX/month. I communicated this gap through Quicken Loan and they wore me down with no resolution or concern for the omission.
During my employment check, the contacted the wrong company XXXX XXXX who told them I had been terminated rather than my employer of 30 years XXXX XXXX XXXX Ga. XXXX asked my wife in passing one day if I had been terminated ... I then contacted XXXX my lead loan contact with information on our site HR contacts. No one contacted them for another week when I was finally told directly that they were having problems verifying employment. In todays age of privacy, I am not sure how that happens. I asked for an explanation and have not received one to date. Very concerning.
Cash to close estimates for my loan started at {$47000.00} with a {$40000.00} down payment and went to {$51000.00} 3 days before closing and {$54000.00} 12 hours before closing with no review or call from Quicken but just a posting on line. They say great customer service but they do not follow up changes of this magnitude with calls. the confusion in the way the show credits showed in my loan that I would have seen {$30000.00} in closing cost if not for the {$10000.00} up front credit. my closing lawyer said he had never seen loan origination at {$9800.00} ( what is on my closing detail, first time I saw this number ). I was told that would be {$6500.00} .... This made closing very unsettling with no one from Quicken to explain things.
My closing was disrupted by an inspection item and now I am faced with an expiration date on my loan of XX/XX/XXXX at which time Quicken has now informed me that I will be changed another 1/2 pt based upon their discretion. This adds insult to injury.
I am amazed at the lack of customer focus even at the management level. There was one shining star XXXX XXXX in the process for Quicken that took the time to calm me when at the end of the process and did attempt to explain things.
I am still not to the finish line, found out that cash to close from another lender for same 3.5 % rate side by side is lower and so disappointed in the whole process. I trusted Quicken Loan and they let me and my wife down in so many ways. I hope things can change and glad to have a platform like this that protects consumers to document my story ...
|
| 08/29/2023 |
Yes |
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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|
Web |
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|
I took part in the forbearance program, upon completion of the program, the mortgage company had me to re sign documents and had me to commit to payments being automatically taken out. The mortgage company also notified me that they would be reaching out to my spouse who was not responsible for the loan payout, so that she could re sign the instrument. The Notary called my spouse XX/XX/XXXX and set the date for XX/XX/XXXX. My spouse did not choose this date, the notary did. As promised the first payment ( automatically ) came out XX/XX/XXXX. On XX/XX/XXXX the payment automatically came out. On XX/XX/XXXX The Payment DID NOT automatically come out. So I contacted the mortgage company. They continued telling me that they needed to investigate the issue. While I waited, the company proceeded to report to my credit report that I was over 120 days late. They said it was because I did not fulfill my obligation of getting the note re signed. So all the forbearance days was added as non payment. This caused my credit to be negatively affected. I continued calling to find out what was happening, but kept being told that they were investigating it. So much time passed during this process, yet while I was waiting, their underwriter was working on closing out my loan without me knowing it. Then I received a letter that they were foreclosing on my property. I could not understand what was happening because the loan was suppose to be automatically taken out. Finally, the company explained to me that though my spouse was not responsible for the mortgage, she never submitted the papers she was suppose to sign. I tried to explain that this was a clerical error on their part because the notary is who assigned the date of the closing and who sent the papers out to the company. However, to date, they claimed they never received my spouses paperwork. I spoke with the notary who sent an email showing the date that the paperwork was sent. Now they are telling me that I will need to reapply for a loan on my home. This is impossible because they have hit my credit and I will not qualify, I will also lose my original rate that was before the rates went up. They have put me in a bind and refuse to work with me. As a matter of fact, the caller told me that next time I need to make sure the payment came out even though it was automatically coming out of my account. They refuse to help me fix the issue, they refuse to take responsibility for the issue and they are currently in the process of taking my home that I will not be able to afford with the new rate. I need help please, as this was not an error on my end. This was simply a clerical error. They told me that they closed the loan XX/XX/XXXX. The spouse signed the new instrument XX/XX/XXXX at the request of the notary they hired, this was more than enough time to get the documents by XX/XX/XXXX. Please please help as they have stopped communicating with me and have refused to take my payments. Thank you!!
|
| 05/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Servicemember |
|
I contacted Rocket Mortgage on XX/XX/2023 to discuss the Annual PMI Disclosure I received in the mail regarding my mortgage. I called to discuss the requirements needed for us to have the PMI removed from our loan since I believed we met the requirements as we, " had the mortgage for at least XXXX years and had a good payment history for the last 2 years. '' The original person I spoke to informed me that we did not meet the requirements to have our PMI removed but could not explain why we did not meet the requirements of the disclosure, nor could they explain which specific numbers they were using to calculate the XXXX value needed so that we could track our progress towards meeting the XXXX value needed to have the PMI removed. My call was then escalated to XXXX XXXX XXXXXXXX, XXXX XXXX, who got abrasive with me and also could not give specifics on the numbers used to calculate the XXXX and now came up with a 75 % XXXX ratio requirement vice the 80 % requirement in the provided disclosure and could not explain why this stricter requirement was required, nor could he provide any written documentation to validate the requirements. He directed that an appraisal would be required to be performed at our expense to validate that our property value increased to meet the XXXX requirements.
We ordered an appraisal and contacted Rocket Mortgage on XX/XX/2023 to submit the results to have our PMI removed, however, we were told that an appraisal was not needed as we had met the requirements to have the PMI removed already and that it was removed at that time. I then requested reimbursement for the appraisal since I was told it was needed initially and I was once again contacted by XXXX XXXX on XX/XX/2023 who once again got abrasive with me and recounted that he earlier stated the need for an appraisal and informed me that there would be no reimbursement. I then submitted a complaint email against XXXX XXXX which unethically went to him to resolve. I then contacted XXXX XXXX 's supervisor Servicing Team Leader, XXXX XXXX via email on XX/XX/2023 requesting a call back.
XXXX called back later on XX/XX/2023, but provided no clarification on why my initial contact concerning PMI removal requirements with her subordinate, XXXX XXXX, were not met nor provided no additional clarification on why the extenuating circumstances required for PMI removal were never discussed which resulted in me unnecessarily ordering an appraisal which I was led to believe was needed by XXXX XXXX based on our XX/XX/2023 conversation. She also showed no concern on how abrasive and unprofessional XXXX XXXX was in dealing with me in both conversations concerning PMI removal on XX/XX/2023 and XX/XX/2023, as his supervisor, even after assuring me she had heard the recorded phone conversations. She could also not explain to me how an email concerning a complaint against XXXX XXXX was unethically sent to him to respond to, vice going to a supervisor or third-party member.
|
| 11/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
|
Application process for a mortgage refinancing began on XX/XX/XXXX, it took 22 weeks for the mortgage company Quicken Loans, Rocket Mortgage, made an adverse decision. The application process featured these errors : 1. Quicken lost key documents between transfer from the mortgage banker, to the technical team. All key documents were received by XXXX. Property tax documents were filed on XX/XX/XXXX. Mortgage banker XXXX XXXX.
2. Because in the hand-off they lost key documents on retirement income they tried in XXXX to qualify loan based on rental income ; this led to a request to refile a tax return to restate some expenses tied to a rental property. Technical team leader XXXX XXXX.
3. The technical team was advised that one of the rental properties operated at a loss, yet they said that if a tax expense was re-categorized as a management expense they could qualify the loan. They were advised that the refiled return would not change the profit/loss bottom line, or tax payable. They reviewed and approved the tax refiling. The IRS approved the filing in XXXX. Around first of XXXX, Quicken reversed its decision and concluded tax refiling was not relevant. XXXX XXXX 4. Mortgage banker ( XXXX ) realizes that pension income material had been lost and starts a new loan process and determines that pension income, plus interest income and other rental income still qualifies for underwriting. New technical team leader XXXX XXXX.
5. XXXX, XXXX concludes that rental income can't be qualified because of " too many property tax bills '' violates a XXXX/XXXX rule on 12 properties maximum tied to rental income. The company had the property tax information since XX/XX/XXXX. It took the company five months to figure out this technical rule problem. The company documented itself incapable of accurately reviewing information from the original loan process, in spite of assurances that could be successfully done. A number of items had to be refiled.
5. XXXX, in an appeal XXXX XXXX ( in an ombudsman 's role ) concludes underwriting may have misunderstood the property tax information or there may be a rule exemption tied to commercial property. The basic issue is that Iowa farm land ( organized as three farms in three different counties ) includes 13 property tax bills. In this entire process, the firm relied on property tax bills, when other farm contract information documented only three farm rental contracts.
6. On around XXXX XXXX XXXX XXXX concluded that, despite sale of one tract of land, that the rental properties still exceeded the rule amount by ONE. Again based solely on property tax information rather than farm management information ; or legal property abstracts. Loan denied due to this qualification matter. Company was advised that they same material was available five months prior and that a five month wait for a decision was ridiculous. Client has asked for reimbursement for interest expenses tied to absurd 22 week loan timeline.
|
| 11/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
Older American |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Rocket Mortgage , LLC XXXX XXXX XXXX XXXX XXXX XXXXXXXX Also sent to : Rocket Mortgage , LLC, XXXX, XXXX XXXX XXXX, XXXX, SC XXXX RE : Loan Number : XXXX Dear Sir/Madam : I received a call from the Rocket team on XX/XX/XXXX, which I have it transcribed as shown herein : Hi my name is XXXX XXXX I'm calling from the rocket mortgage insurance team home loan provider of XXXX XXXX bank I XXXX calling in regards to the email we received him regarding your homeowners insurance information him it looks like what happened was the policy your homeowners policy that you previously had with XXXX him for the XXXX to XXXX term had canceled due to nonpayment we had not issued a payment from escrow because your hazard or homeowners insurance was a non-escrow at that time and we is the mortgage company are able to backdate 12 months which would put it back to that XXXX him XXXX timeframe and we did not realize the policy is canceled until this year when we were trying to obtain the renewal um if you have any additional questions feel free to reach us our direct line to the insurance team is XXXX based on your letter I would recommend reaching out to them with us directly am due to them sending a refund back to you um for possible duplication of payment from an escrow account that we had not made him once again if you have any additional questions feel free to give us a call XXXX thank you have a good day It is not clear if this is for the XX/XX/XXXX to XX/XX/XXXX time-period or the XX/XX/XXXX to now period.
If it is for the policy period of XX/XX/XXXX to Now period, I have already provided proof of insurance from the XXXX XXXX, specially the Insurance Declaration and copy of the www.mycoverageinfo.com. Please see the attached pages. The policy period is shown as XX/XX/XXXX to XX/XX/XXXX.
If it is for the period of XX/XX/XXXX to XX/XX/XXXX, it is not clear what happened. We did not receive any notices from Rocket Mortgage or the current insurance at the time during these 14 moths ( Emphasis added ). Normally, insurance or mortgage companies give at least two notices before taking any action. Apparently, Rocket was sleep at the wheel for a period of 14 months. I suggested Rocket have me sign a letter of no-claims for this time period. XXXX thing is for sure is that I will not pay {$67000.00} for a period of no claims and Rockets error. They state this will COST {$67000.00}. What did they do for this? Also, it seems that notice date was XX/XX/XXXX, but it was delivered on XX/XX/XXXX.
I will file, as I outlined in my previous mail, and take this matter to court. Please kindly indicate your Florida business office address in one week to file the claim in XXXX XXXX XXXX. If you do not cooperate, I will make an inquiry with the Florida state business directory.
In addition, I will contact the XXXX XXXX XXXX and file a complaint.
Regards, XXXX XXXX XXXX
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| 06/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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On XX/XX/2022 we took a call from an employee of Rocket Mortgage as we had been inquiring about what rates they could give us. During the course of this call the employee told us they would need to perform a soft credit inquiry to be able to quote us a rate. We confirmed that we would only need to do a soft inquiry, but the information required over the phone included SSNs and the calls are recorded. We stated that we did not feel comfortable giving SSNs over a recorded call. We were then directed to use the website to provide the information to perform the soft credit inquiry. We verbally confirmed that the website could do a soft credit inquiry.
On XX/XX/2022, we missed a call from the employee following up about the application. We started filling out the information on the site for the soft credit inquiry, and made contact with the employee via telephone. There were some questions during the course of the form completion, most importantly confirmation that the process we were currently going through would result in a soft credit inquiry. At the employees direction we put in clearly nonsensical SSNs ( eg XXXX ) as he stated that would not be able to result in a hard credit inquiry. We submitted the form, asking questions while on the phone with the employee through the majority of the process. Our intention, and what we had been lead to believe was that we were submitting information to perform a soft credit inquiry.
As a result of the form submission the system performed a hard credit inquiry, resulting in a decrease in the credit scores of both parties seeking the mortgage. We have contacted the company to declare that a hard inquiry was neither our intention, nor what we were lead to believe by the employee. We asked that the inquiry be marked as mistaken in some manner to reverse the damage to our credit scores. The employee stated that a hard inquiry should not have happened based on the instructions we had followed.
Rocket mortgage requested time to review the recorded calls as well as the form submission. We heard back from them on XX/XX/2022, with the position that the form submission constituted consent to perform a hard inquiry. We asked if they reviewed the calls and heard us specifically consent only to a soft inquiry, and complete the form at the direction of the employee assuring us that it would result in a soft inquiry. They said they hadn't heard that and would re-review the incident. We had specifically given that information prior to the first review process and have little confidence that the second review will properly review the relevant information in the calls.
We hold that we were guided through a process that ended with a result that we did not intend. If there was user error we were guided into user error. And in any case, credit is such an important part of the financial system that there should be processes in place to declare that a mistake was made, and allow it to be reversed.
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| 04/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Good Afternoon Not sure if this is the right place to file my complaint, but I will try.
I keep getting emails from quicken loans and many of its subsidiaries about new loans, and refi 's. I get about 4-5 emails a day. The address me as XXXX, or XXXX XXXX. Highly unprofessional. There is a link to unsubscribe but it does not work. I tried to email them back but it gets bounced back as a bad address Please see sample email : XXXX, You could pay off your mortgage faster! [ XXXX ] XXXX XXXX at XXXX PM XXXX message Quicken Loans XXXX To : XXXX XXXX XXXX To protect your privacy, has blocked remote images in this message. Show images XXXX XXXX, We hope this email finds you well! As we write this, with today 's rates, it may be the perfect time for you to consider refinancing. Quicken Loans is ready to help you look at your options before it's too late.
VIEW NOW This is an advertisement Rocket Mortgage , LLC, ( XXXX Quicken Loans ) ; XXXX # XXXX ; XXXX XXXX XXXX XXXX. Licensed in XXXX states. AL License No. XXXX XXXX, XXXX XXXX. XXXX. XXXX, TX : XXXX XXXX XXXX, XXXX, MI XXXX, ( XXXX ) XXXX ; AZ : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, AZ XXXX, Mortgage Banker License # XXXX ; CA : Licensed by Dept. of Business Oversight, under the CA Residential Mortgage Lending Act and Finance Lenders Law ; CO : Regulated by the Division of Real Estate ; GA : Residential Mortgage Licensee # XXXX ; IL : Residential Mortgage Licensee # XXXX Dept. of Financial and Professional Regulation ; KS : Licensed Mortgage Company MC.0025309 ; MA XXXX Mortgage Lender License # ML XXXX ; ME : Supervised Lender License ; MN : Not an offer for a rate lock agreement; MS : Licensed by the XXXX Dept. of Banking and Consumer Finance ; NH : Licensed by the NH Banking Dept., # XXXX ; NV : License # XXXX ; NJ : XXXX XXXX Rocket Mortgage , LLC , XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX, ( XXXX ) XXXX, Licensed by the N.J. Department of Banking and Insurance . ; NY : Rocket Mortgage , LLC, XXXX XXXX XXXX, XXXX, MI XXXX Licensed Mortgage Banker-NYS Department of Financial Services ; OH : MB XXXX ; OR : License # ML-1387 ; PA : Licensed by the Dept. of Banking License # XXXX ; RI : Licensed Lender ; WA : Consumer Loan Company License CLXXXX. Conditions may apply. XXXX Rocket Mortgage, XXXX XXXX XXXX XXXX XXXX, MI XXXX XXXX Rocket Mortgage , LLC ( XXXX Quicken Loans ). All rights reserved. Lending services provided by Rocket Mortgage , LLC, a subsidiary of XXXX XXXX XXXX XXXX ( XXXX : XXXX ). Quicken Loans is a registered service mark of XXXX XXXX, used under license.
To no longer receive emails from Rocket Mortgage unsubscribe here. For the best client service, we record and monitor your communications ( e.g., phone, email, chat, our website ) with us.
This message was intended for : XXXX XXXX were added to the system XX/XX/XXXX.
For more information click here. Update your preferences Unsubscribe | Unsubscribe via email XXXX XXXX XXXX XXXX, TX XXXX
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| 02/12/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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Summary will be provided 1st On XXXX a quicken loans representative came to our home to conduct a final closing in order to refinance my home. This day of the XXXX was the last day of the interest lock deadline. Our Loan terms were a fixed 20 year loan at a great interest rate of 3.25 % for our residential dwelling. My wife and I discovered that the Loan amount was higher than what we agreed upon including what the most current disclosure documented. We immediately contacted Quicken and reported this error and was confident that they will see their error and remedy. Within the rescind period I attempted to resolve these factual discrepancies several times with Quicken. Quicken representative XXXX XXXX informed me on XXXX, which was the last day to timely rescind, that she is unwilling to remedy the errors made. She was not only reluctant to remedy but falsified reasons why Loan amount increased. As a result, I responded by email that this day of the XXXX stating my formal notice to rescind. In addition, that same day, My wife and I then completed the rescind document from Quicken and timely mailed it in that day according to their instructions just to be safe. Despite the timely rescind, unknowingly to my wife and I, QL rep XXXX XXXX authorized pay off of my mortgage for the amount of aprox. {$300000.00}. As a result of this negligent and arrogant act my current bank, where the loan originated from, will not except payment from me and states the loan is paid in full and will not reinstate. Furthermore, if I have to refinance there is no way I can ever get the great 3.25 % rate since the market rates have greatly increased which would potentially cost thousands of dollars more in cost. During this time Quicken Loans supervisor XXXX XXXX both in writing and verbally has acknowledged my timely rescind and has acknowledged their errors of increasing the loan amount without my authorization. She had informed me that my bank will not permit them to release the funds back and it has gone to litigation. To be cooperative, I have requested a loan modification and they have denied me several times. In spite of their errors and negligence they are threatening my wife and I by saying if we do n't make the 1st mortgage payment by XXXX they will report us to the Credit Agencies and adversely impact our good credit. We believe this is certainly unfair credit practices and tactics. Not to mention an ethical violation against my family personally and for them professionally. I will not permit our rights to be violated by allowing QL to bully my family. I am more than willing to resolve this matter reasonably and fairly. PLEASE HELP!
. I also can provide a factual timeline of specific events including dates of emails, written communications and conversations that fully support the summary allegations. I also have a complete file of documentation of supporting information to what is mentioned in addition to other discrepancies.
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| 07/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
Older American |
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I am a XXXX on XXXX age XXXX. My wife is XXXX years of age. She works XXXX earning XXXX a year and upon retirement is entitled to XXXX state pension and social security retirement of approximately XXXX a year. Contracted with my wife to purchase home to retire to in XXXX. My intent is to move in now and my wife would follow when she retired in s year or so. Contract Price was {$380000.00} and we were putting XXXX down, {$110000.00}. I wanted my wife and I to applyfor {$260000.00} mortgage to XXXX based Quicken Loans. Quicken would only allow me to apply because my wife has a {$19000.00} mortgage on our current XXXX house paid in full next year. XXXX house is worth at least XXXX.
We dealt with XXXX people XXXX XXXX, XXXX XXXX and XXXX XXXX. I currently receive {$120000.00} per year in social security XXXX and payments from XXXX private XXXX polices. Our current combined annual income is XXXX equal to the loan. We have a net worth of approximately XXXX including our XXXX house which only has {$19000.00} remaining on the mortgage and is worth at least XXXX. We have no debts other than credit cards which we pay in full monthly. The XXXX house appraised for more than contract price and it cost us {$450.00} for the appraisal.
We gave them all financial documents requested. Pre mortgage approval was given earlier this year. Received a letter of conditional committment on XXXX XXXX and QuickenLoans gave a closing date of XXXX XXXX, 2016. Provided copies of my most recent XXXX checks from XXXX private carriers and documents showing direct monthly deposit into my checking account of social security XXXX payment. They requested documents that did n't exist such as a XXXX and an annual award letter from XXXX XXXX insurance company. Advised QuickenLoans they do n't exist. They Requested proof to confirm I would be receiving private XXXX payments indefinitely in the future which I could not produce. I then offered to make my working wife a co- borrower and provided copies of her most pay checks and XXXX. On XXXX XXXX, one week before the closing, I was informed my wife would n't be permitted to be co borrower because she works in XXXX and they would n't consider my XXXX income from XXXX XXXX company because I could not produce an annual award letter or documents showing I will receive it indefinitely in the future. They also expressed concerned my wife would XXXX soon. I explained she is entitled to a pension and social security retirement almost equal to her current XXXX annual salary. Her credit rating is in the XXXX and as high as XXXX. My low credit score is XXXX.
There is no legitimate financial reason to deny us a loan. It is not based upon a lack of income, bad credit rating or net worth. It is obvious we were denied due to our age and my XXXX.
The XXXX Civil Rights Commission found probable cause against Quickenloans for discriminatory practices against a XXXX borrower. Therefore, it has a history of doing this
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| 10/15/2019 |
Yes |
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- Trouble during payment process
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Web |
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XXXX XXXX ( XXXX ) To : you Details AFFIDAVIT OF TRUTH Indeed, no more than ( affidavits ) is necessary to make the prima facie case.
United States vs. Kis, 658F.2nd, 526, 536 ( 7th Cir. 1981 ) ; Cert Denied, 50 U.S.L.W. 2169 ; S> Ct XX/XX/XXXX XX/XX/XXXX For and on the record I hereby certify and swear the following statement is the Truth and nothing but the Truth.
My name is XXXX XXXX and contacting and asking your company for help in the following issue : I am part owner through life estate of a property shared with XXXX XXXX XXXX, which is located at XXXX XXXX XXXX XXXX XXXX, New Jersey XXXX XXXX County. This property was used in obtaining a mortgage on XX/XX/XXXX. The mortgage amount was {$200000.00} with a 30-year fixed interest rate of 3.990 % - 132 months through a Quicken Loans Company located at XXXX XXXX XXXX, XXXX, Michigan XXXX.
Mortgage Banker XXXX XXXX ( Please See Attachments ) was the closing agent for the title company, XXXX XXXX, XXXX. This company performed the title search on the property of XXXX XXXX XXXX XXXX XXXX, New Jersey XXXX dated XX/XX/XXXX and at that time the deed read in the following way ( Please refer back to attachments ). Hence, it was a direct endorsement approval for a HUD / FHA-insured mortgage - Loan number XXXX.
On or about XXXX/ XX/XX/XXXX, XXXX XXXX XXXX went back to the same company Quicken Loan for a refinance. At that time, we were informed that the property could not be refinanced because of the life estate that was on our property and as a part of Quicken Loans policy. Specifically, according to this policy, they will not refinance or mortgage any property that has life estate attached to it.
Being informed of this information that was not revealed or made known to Miss XXXX or myself, Mr. XXXX, when our home was first financed of this policy has shown a lack of transparency. Being that this contract is lacking or missing pertinent information for it to be formed and legitimate causes the note of said contract to be unenforceable. This oversight has created a bilateral mistake inside the body of said contract, which makes the subject matter ( Deed ) that the title company, XXXX XXXX XXXX./XXXX XXXX liable for said mortgage contract, which binds Ms. XXXX to this illegitimate debt.
In order to cure this matter, I am proposing the following to be done : All monies paid from XX/XX/XXXX to the present into this illegitimate contract be returned to Mr. XXXX XXXX XXXX and Ms. XXXX XXXX XXXX with intertrest, without prejudice.
Since being told that we can not refinance our home, we are receiving emails from same title company, using a different name XXXX XXXX from Mr. XXXX XXXX, that informed me Mr. XXXX that XXXX and XXXX XXXX are one of the same. I am concerned that different individuals are trying to ignore or bypass our issue and act as if it did not occur or exist.
Please click on link for attachments https : XXXX Reply Reply All Forward
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| 12/07/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In early XXXX sometime around XXXX XXXX, XXXX a representative from Quicken Loans contacted me about refinancing our existing FHA loan. I advised the loan officer I was working with another lender and told them unless they were able to beat that lenders rates we were n't interested. I had previously been turned down by Quicken Loans for not meeting their criteria ; however, was told they had new programs available which I was assured I qualified for. The lender checked my qualifications and advised me I had been pre-approved through underwriting for the refinancing option at a much better rate than the lender I was working with. I questioned the loan officer at Quicken Loans about the approval because I had been told by the other lender that the only way to qualify for the refinance with FHA would be with the other title holder. The loan officer assured me Quicken has additional options because they are the # 1 FHA lender in the country so they have programs others do n't have. Based on their assurance and approval from underwriting I agreed to forgo using the other lender and pursue the loan with Quicken, who collected {$400.00} as a good faith deposit to use them for the loan and lock my rate until XXXX/XXXX/XXXX. Over the next couple weeks I provided all requested documentation and awaited my closing date. I was contacted by a " Solution Consultant '' on XXXX/XXXX/XXXX who advised me there was issues with my loan and they were working on alternative solutions. Today, XXXX/XXXX/XXXX, I learned there are not any reasonable alternative solutions and they charged my credit card {$400.00} for good faith when they had no intention on ever doing the loan in the first place because they denied the loan with the same information they used to tell me it was approved. They continue to brag about their XXXX XXXX ratings and everyone over there is some sort of executive but nobody makes decisions or manages the process to ensure they are keeping the promises they make and acting in good faith. Ultimately, I am out my original loan with the other lender because Quicken had me cancel that to work with them, the finance charges associated with the {$400.00} deposit, additional charges I made on a credit card based on being assured the loan was approved and would close within 30 days of the original conversation once I had been assured that I was approved and the ability to pursue a refinance loan with any other lender without causing additional inquiries on my credit causing my score to lower due to being beyond the 45 day window of mortgage inquiries allowed as a one time hit. Quicken has ultimately put me in a bad situation where I have made decisions based on their bad business practices and if I pursue another mortgage my credit will be re-evaluated at the cost of my score lowering based on additional inquiries and taken on additional debt with the presumption that I had intended to have already paid off.
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| 08/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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While helping a client with an unrelated mortgage issue with Rocketmortgage with one of their loan officers, I became aware of an affinity program Rocketmortgage has with my employer. Although I had just refinanced my home with my credit union for 15 years, the loan officer I spoke with said she could get me a lower rate for the same fifteen years at {$100.00} less per month, {$18000.00} less over the lifetime of the loan. So, I applied on XX/XX/XXXX. She set me up online and told me to watch my account and upload the documents requested on it. I immediately complied. We locked my rate until XX/XX/XXXX. I uploaded documents requested by Rocketmortgage starting XX/XX/XXXX through XX/XX/XXXX. I uploaded 31 documents in total including W2s, XXXX business and personal tax returns, business profit loss, etc. The loan officer waived a {$500.00} fee for me I assumed because of my high credit score or because of my relationship with my employer, an affinity partner. She said the loan should close relatively quickly even though Rocketmortgage was experiencing high loan volume. After some time had passed, I called her to see when the loan would be approved and the closing scheduled. She said soon and everything was on track. I called her on XX/XX/XXXX to inquire again because it was 12 days out from my loan lock date. She said she would ask her team to rush it and hold/extend my lock. I was called later that evening by a XXXX XXXX from Rocketmortgage. He said he needed a bank statement showing that I had received my tax refund for XXXX. I told him I had not received it and told the loan officer I would not receive it until mid to late XXXX. I had filed on paper and an IRS agent told me due to Covid 19, the paper returns would not even be worked to XX/XX/XXXX and expect the refund at the minimum 6 weeks after that. I told him I previously had told my loan officer that. He said he could not approve the loan without it and would not honor an extension of the lock. I would have to reapply after I had documentation of the refund. I asked to speak to a manager. I was then put in touch with another guy who told me on XX/XX/XXXX ( 18 days after I had applied ), a new rule came out saying everyone in my situation had to provide this documentation or their loan could not be approved. This was NEVER communicated to me until XX/XX/XXXX. It took them 34 days to let me know this. All the time I was speaking with my loan officer saying everything was on track, we would close on time, don't worry about anything. I continued to respond and submit documentation to Rocketmortgage through XX/XX/XXXX ( ten days after this rule was known ). My file had been suspended from processing because this documentation had not been turned in. Neither my loan officer nor Mr. XXXX told me about the requirement or suspension until XX/XX/XXXX. I think Rocketmortgage should approve my loan and honor the lock/interest rate set.
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| 03/03/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XXXX I was contacted by Quicken loans to do a refi on my new mortgage under the guise of saving me money on a monthly basis. The rep at that time stated that they were able to do an interest rate of 2.25 % with XXXX down. I said that sounds good but I need to think about it and requested the information in writing. The rep then emailed me the requested documentation with the loan information. The rep called back on XXXX and reverified the terms of the loan would be 2.25 with XXXX down, stating that my credit pull was needed in order to lock in the rate. I agreed with that specific promise of those terms. THe rep performed the credit pull and began to ready the load. The rep then returned to the call stating that the market had shifted slightly and the closing cost would be higher at XXXX. He stated that he wanted to wait a few days to get the closing cost back down and I agreed. He never called back, I left two voicemails for him and my calls went unanswered. In the interim another rep called me again stating that they could do a refi as if I never talked to the first rep. He then stated that it would be 2.5 with XXXX down and I advised thats not what I was told before. He said the 2.25 would be over 2000. I asked for a supervisor and he said one would call me back. I never heard back from a supervisor. I reached out to a personal contact in the compliance dept. who had a team member call me on XXXX she escalated the matter saying they could remove the credit pull. On XXXX I spoke with a XXXX who presented himself as a supervisor. He stated he would review and get back to me next day. He called on XXXX stating that the best he could do would be 2.75 with XXXX down. I advised this was unacceptable when I was guaranteed a rate of 2.25 with XXXX down which is the only reason I allowed my credit to be run. We disconnected our call. On XXXX I received a call from a XXXX with Quicken who again said he was calling to save me money and do a refi. He stated he could do 2.75 with XXXX Down. I advised him this was different from what was stated just last night at XXXX. He then stated we should look at conventional. He said he wanted to pull my credit to which I stated he was not allowed to do as they had already done so on XXXX. The rep did so anyway with me being immediately alerted that it was pulled. I questioned him to which he lies stating he did not do it. I disconnected the call. I was then called by a director stating he could do a different deal I told him this is crazy that they keep making up numbers and not honoring their original deal. I then received mail from quicken on XXXX stating that it was loan paperwork from XXXX with an interest rate of 2.25 % and XXXX due at closing. Quicken has now run my credit twice once to my detriment and the second without authorization. They have not honored their terms and have only proceeded by giving false information to drive a sale.
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| 09/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
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I refinanced my property with Rocket Mortgage in XX/XX/2020. I submitted proof of my home hazard insurance at the time I submitted the loan paperwork. I have never fallen behind in any way, shape, or form on my home hazard insurance. ( I have had automatic payment for many years. I have NEVER had " expired '' home hazard insurance. I have purchased my home hazard insurance from the same insurance company for the past 16 years. ) I received a letter via postal mail only ( not via email and not via my online Rocket Mortgage account ) informing me that Rocket Mortgage records " show that your hazard insurance has expired, and we do not have evidence that you have obtained new coverage. Because hazard insurance is required on your property, we plan to buy insurance for your property. You must pay us for any period during which the insurance we buy is in effect but you do not have insurance. '' The letter continued, " The insurance we buy : May be significantly more expensive ... May not provide as much coverage ... '' Why would Rocket Mortgage only send this important information via USPS mail? Why would Rocket Mortgage not have reached-out to me via email and my online Rocket Mortgage account asking for proof of insurance? Is it because they were hoping I would not open their letter sent only via postal mail so that they could " gouge me '' with high-cost, low-quality hazard insurance?
I responded within 24 hours of receiving the snail-mail letter from Rocket Mortgage by downloading a copy of my hazard insurance ( which was NEVER expired ) via the web address they provided for this purpose.
My previous mortgage provided did not require annual proof of my home hazard insurance, so Rocket Mortgage 's letter and action took me by surprise. Rocket Mortgage never told me during the refinancing process to send a copy of my home hazard insurance each time it was renewed. If this information was included in " the fine print '' of the loan paperwork, I did not see it.
I wonder if Rocket Mortgage takes this approach with all of their customers, or could my age and XXXX have played a role in my receiving this letter?
I hope that CFPB can " shine a light '' on this process. Does it seem predatory from your perspective?
Tip for others : During the loan process the Rocket Mortgage loan officer I was talking to spoke quickly and said several times that my loan interest rate would be " 2.9 % '' When I saw the paperwork, it was actually 2.99 %, almost a full percentage point higher. I realized at the time that he could defend the difference between what he said and the paperwork by saying I mis-heard. Watch-out for any telephone-based quotes that end in " .9 '' -- ->Check the paperwork to see if the interest rate is actually " .99 ''. I have a hunch this is a common " bait & switch '' ploy " XXXX people in '' using .9 on the phone and then switching to .99 on the paperwork...
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| 10/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I have been through an extremely difficult closing process with Quicken Loans Inc. NMLS XXXX XXXX and have had issues with my servicer of previous loan XXXX XXXX NMLS # XXXX. First they took over 6 months to process the loan. I understand that refinance volume is up but over 6 months is way to long. We eventually get to closing, and the first time we schedule closing my name is mispelled on the loan application.
You would think that the underwriter would see that the loan application has my name incorrectly spelled since they had all of my income verification documents in file. I am guessing the underwriters at Quicken do not review anything. That is a concern.
So the first closing was scheduled for XX/XX/XXXX with the incorrect name. We rescheduled the closing for the next day at a large inconvenience to my family.
We planned to go out of the country on XX/XX/XXXX and the loan was expected to fund earlier in the week. The loan did not fund because something was signed incorrectly. I was not called or informed about this issue until I had to call in and figure out why the funds did not disburse. Once I stayed on hold for 1 hour I finally found out what the issue was. I had to speak with a few different people to figure this out. Mind you I was traveling out of the country that day. The stress of this situation was unfair to my family and people I was traveling with.
Loan Disbursed XX/XX/XXXX, and I figured everything would be fine. I set up my automatic payment with Quicken and I thought that was it.
On XX/XX/XXXX my wife the co borrrower gets an email saying XXXX has marked us 30 days late. So I call XXXX and they say they have no received the full funds to clear this loan of their books.
After an hour and half hold the customer service agent at XXXX tells me that they never reached out about this. I call XXXX ( Quickens partner Title Company ) and they pass blame on Quicken and say " it is up to the lender to call me and let me know. '' They were not the title company I chose that was the title company they pushed on me from application. They told me on the phone that they tried calling me on XX/XX/XXXX to fix the shortage issue.
I never recived a voicemail or a call. The pressing issue is that my credit and my wife 's credit is damaged because these companies did an awful job of communicating and if it was not for me calling each company I would have continued to be late.
I do not think it is right that my loan is marked 30 days late when it was Quickens responsibility to pay off the mortgage with XXXX and when it didn't go through.
The issue is due to a lack of communication inside of Quicken. The shortage in funds needed to pay of XXXX came from a incorrect escrow analysis.
The funds for the closing of this loan were never sent back to Quicken from XXXX. They were notified on XX/XX/XXXX but no one wanted to call me to fix the issue.
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| 08/25/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I called a couple dozen loan companies to find Refinance rates XX/XX/2015. Not as single company was given my social security number. When I filled out forms I NEVER gave my social security number or authorized any credit checks. Quicken Loans was the ONLY company to run a credit check & they ran a " Hard Credit '' check. I have screen shots from filling out there form that show diffinatively I never gave them my SSN & the form specifically says they are NOT authorized to run a check. On XX/XX/XXXX I saw a " Hard Inquiry '' was run by Quicken Loans. On XXXX XXXX, 2015 I logged on to XXXX ( Quicken loans web site ) to confirm they did not have my SSN. I have a screen shot of the form that shows that they were never given my XXXX. At first they said they ran no credit check. Then they said they ran a check and that I authorized it. Then they deleted me from XXXX and said they did n't run a credit check. In the end they said I ran a credit check and I authorized it. THE SCREEN SHOT PROVES THEY WERE NEVER GIVEN MY SSN. They took the information I provided and STOLE MY SSN and then ran a " Hard Inquiry ''. I reported all this to the credit reporting agency " XXXX XXXX '' and gave them the screen shot proving my SSN was stolen. And the screen shot also says I was not authorizing a credit check!!! XXXX XXXX, which appears to be a branch of Quicken Loans, said I gave " implied concent '' even though the screen shot specifically says the opposite. Quicken Loans stole my SSN. I have provided a list of all the executives I spoke to and there numbers. I tried for over a month to get them to correct it, even sending them the screen shots. They claim now that my MyQL.com account was deleted by accident. This " accidental deletion '' occured on or about XXXX XXXX, 2015. The executives at Quicken Loan are clearly covering this up at the highest level as only they could have there IT person delete me. They deleted me before they were notified by me that I had a screen shot already that proved what they did and that they stole my SSN and ran an unauthorized credit check. Even in the face of this evidence they are now saying I authorized the " hard inquiry ''. I authorized no inquiry of any kind and this is proven by the screen shot. I do n't know for sure how they got my SSN but I suspect that their credit agency, XXXX XXXX, stole it for them and then they used it to run a " Hard Inquiry ''. Again, I inquired with about XXXX dozen other companies at the same time period about their rates thriough online forms and over the phone and not a single other company ran a credit check because I NEVER GIVE OUT MY SSN!!! My fiance, XXXX XXXX, has the screen shot and emails sent to those involved on our home computer and can send the proof right away if you call him at XXXX or you can call me, XXXX XXXX at XXXX and I will have him email you the proof from my email address.
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| 05/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a Quicken Loans Rocket Mortgage and I was working with another lender as well, I was negotiating with them about the cost I am getting from another lender.
The mortgage banker at Quicken Loans told me that he'll beat the costs of another lender and he provided me the estimate and I agreed to it. The document was sent to me on XX/XX/19 and it has the closing costs of {$26000.00} and amount of {$6800.00} was appearing as Adjustments and Credits.
But then on XX/XX/19 only 3 days prior to the close ( closing was on XX/XX/19 ), I received the final closing package and the amount of Adjustment and Credits was {$2700.00} out of which {$500.00} was the deposit which I gave to Quicken and the remaining was the prorated tax credit I got from the sellers as they were liable to pay the taxes from XX/XX/19 to XX/XX/19. Although the total cash to close was less but that was because I didn't opt for some of the optional services which were there in the initial estimate.
I remembered during initial call, the banker did tell me that he has taken the permission from the VP to apply some additional discounts to bring down my closing costs and then on XX/XX/19 when I saw the final numbers, I gave Quicken a call to explain why the discounts were removed. He told me that my final numbers are less but I told him that's because I didn't opt for some of the services and because of the title company costs and it has nothing to do with Quicken costs but he didn't listen. Then they bankers stopped calling me so I left a feedback on the portal. I got a call from a lady just a day prior to the close that they'll do whatever they can and it won't impact my closing process.
I didn't want to lose the property and because that lady assured me I thought it's OK to close the loan and they'll adjust the amount later. Then my case was transferred to a guy and now he is saying that we can't adjust it because you signed the closing documents.
First of all nobody was talking to me prior to the close and now they are saying this. I just asked them a question that what was the math behind {$6800.00} adjustment and credits if it was not discount and nobody is able to explain that. Sometime they say it was a discount and sometimes they say it was prorations but even then there has to be some math behind it.
The bottom line is that they applied the discounts first in order to beat the price of other lender but then they took it off when they saw that actual cash to close is already low because of other factors. The other lender was offering me exactly the same thing in just {$2200.00} origination costs and they charged me {$7000.00} for that when they promised that they'll beat the price.
I have worked with almost all the departments of Quicken by now but they are not ready to listen to anything and they are just cooking up new stories everytime.
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| 07/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Per advertising low interest rate mortgage refinancing, we contacted Quicken Loans through the Rocket Mortgage web site.
XXXX called us several times, and after sending me an email on XX/XX/XXXX, I replied back. My wife, XXXX, and I have lived at this home since XXXX.
The refinancing amount was about {$270000.00}. XXXX had us lower the estimated value of our home to {$800000.00} to avoid a home appraisal. Per XXXX and XXXX, our house is estimated at {>= $1,000,000} to {$1.00} and those match recent homes sales in our neighborhood.
Since this refinance was started, we retrieved a Payoff Letter from our current lender, XXXX XXXX. This triggered them to suggest we also apply for refinancing through XXXX, which we did, and found a lower rate.
XXXX was notified and he said he could match that rate if we provided our financial documents. This caused us to delay continuing with XXXX as we felt that XXXX was trying to provide a fair offer.
Because XXXX and I own 90 % of XXXX, XXXX, a " C '' corporation we founded in XXXX, we are considered self-employed, and had to provide not only our personal financial information, but also that of our company. We provide all of this material.
On XX/XX/XXXX, XXXX said we didn't qualify because of income was not sufficient.
XXXX has been in business since XXXX. XXXX and XXXX have been employed by XXXX since then.
XXXX and XXXX XXXX each show a credit score in the XXXX, though it may be the high XXXX since these refinance inquiries have reduced them some.
In the 30 years we've lived in our home, we have never missed a payment or been late on a payment. All taxes and insurance have always been paid. XXXX and XXXX have no debt outside of the home mortgage. XXXX and XXXX pay off credit card debt every month.
We believe that XXXX and Rocket Mortgage/Quicken Loans, denied this loan after interfering and slowing our progress with the XXXX XXXX refinance. We believe this is due to bias per our age, as XXXX is XXXX and XXXX is XXXX. They claimed it was related to Covid and insufficient income, yet we've made the same {$12000.00} per month gross for many years. This was a simple refi without any additional cash out, so our costs would drop, not increase.
We believe they made promises and offers that they were not prepared to make, and used Covid as a reason to suddenly ( our income was always stated clearly up front ) reject the offer they no longer wanted to make. They had to get us a better rate to match the XXXX XXXX offer, and perhaps later showed concern about our age.
We have {$500000.00} in investments, along with adequate income, no debt, a promising high tech computer software job, both of us have XXXX XXXX XXXX degrees in XXXX XXXX, our our industry is terrific for jobs. And of course the house itself is worth nearly {$1.00} XXXX more than the refi loan amount of {$270000.00}.
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| 03/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am filing because I am very unhappy with the way that Quicken Loans continues to mishandle my escrow account. I purchased one unit in a three unit condominium complex last XX/XX/XXXX in XXXX, MA. QL took from my escrow account and paid the taxes for all 3 units. XXXX will not break the tax bill into 3 individual parcels until the beginning of the fiscal year ( XX/XX/2018 ).
The XXXX Treasury Department informed me that the appropriate procedure is for the loan provider to look at the Master Deed Agreement ( in my closing docs ) and only pay my portion of the tax bill which is 28.6 %. The city of XXXX does not take action on the entire parcel if other units do not pay the bill.
Instead, QL took {$2900.00} from my escrow account and my portion of the tax bill should have been {$790.00}. I was also told that for the XXXX tax bill, if my neighbors are slow to pay, QL will take money from my escrow to pay my neighbors taxes again since they must pay the taxes on the parcel associated with the unit. I am sure you will agree that this is outrageous.
I have been working with XXXX XXXX at QL. She told me that she had investigated and QL did everything correctly. She told me it was only QL responsibility to pay whatever they pulled from the city as a tax bill on that combined parcel. Although the tax bill was significantly higher than planned in escrow, it was not QL responsibility to contact me prior to paying. This entire situation could have been avoided with one phone call.
I am asking QL first and foremost not be allowed to create this problem again by taking my money and paying the entire tax bill for XXXX. I I am also asking QL to refund {$2100.00} to my escrow account and take my property out of escrow and recoup the money from the city or the other unit owners. QL will not lift a finger to help me recoup the money they took from my account. QL receives the benefit from interest free escrow, they should also shoulder the risk & responsibility and recoup, not solve their problem by stealing from customers escrow accounts.
I am in discussions with my neighbors to try to get them to pay me instead of the city for their portion of the taxes. Hopefully we will be able to work it out and I will provide the money to QL to put back in escrow. However, Quicken needs to stop this practice and should not be allowed to take more than my share of taxes from my escrow account for next quarter. It looks to me as they intend to repeat the same problem.
I have asked QL to stop handling my escrow. I am not required to escrow as my credit score is excellent and the down payment was almost 40 %. They have also refused and said I need to wait until the loan has been in place for 24 months. Incidentally, this is the second time that Quicken took money from my escrow to pay the wrong bill, but they did agree to refund in the first incident.
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| 08/29/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a mortgage loan through Quicken Loans. My loan agent was XXXX XXXX, Senior Banker NMLS # XXXX.
When we began the loan pre approval process I asked if combining my Wife 's income to my income is ok to do. I am a XXXX XXXX of a small XXXX and My wife works part time in the XXXX of the XXXX. I was wondering if it would work for the XXXX to pay our family in a package with my wife doing some work also. XXXX mentioned that it was not legal and we could not do that.
I reported back to our financial team at the XXXX that the lender did not feel it is a good idea to combine what my wife makes to what I make. In order to allow for our family to live close to the XXXX and afford a home the financial team decided to give me a pay raise. They wanted me to find out what was needed in more funds to approve me to be able to buy home near the XXXX.
On XX/XX/XXXX I text XXXX asking him what a XXXX or XXXX pay raise would get me. He responded with " Quicken Loans can't approve me for any other amount ''. I asked why? If I show the income then I can not be discriminated against. XXXX stated that He believed/it appears to him I was using my wife income not getting a true pay raise. I told him I did appreciate being told I am lying.
A few days later I went back to XXXX and told him we are wanting to move forward with loan and the XXXX also decided to give me back pay/ bonus because of multiple years of making below the income mark for my position in a XXXX in our city.
A few days later he told me to have a letter written from our financial team showing the pay raise. I did that. He also stated they need to know where the large bonus came from. I told them what it was and showed proof and a pay stub that it came to me from the XXXX.
XXXX processed everything and got me approved. He had me pay XXXX dollars to commit. The appraisal was ordered and completed on the home. The next day I get a phone call from XXXX director saying that the fraud department denied the loan. No explanation was given other than they believed I " falsified ' or " inflated '' ( can't remember exact word ) my income to get higher approval. They also called into the question the legitimacy of the back pay/bonus.
I feel like my integrity, our XXXX integrity, and our XXXX committee 's integrity has been attacked and we have been victims of discrimination. Maybe its because I am a XXXX or my belief in XXXX, XXXX XXXX ... I am not sure. But the way I was treated and the denial of a loan after an offer was already accepted on a house, inspections were already paid for and done. My deposit was already given quicken loans ... is thievery in my opinion. The financial loss needs to be made right and Quicken Loans needs to be held accountable for their behavior. I hope this companies protects many others from being victims of this criminal behavior.
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| 04/28/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a mortgage throug h QuickenLoans. I got in touch wit h XXXX mortga ge representatives including representatives which were assigned to the case in the client relations department. They all claimed that there is nothing wrong with their system and that the calculations are accurate and proceed to direct me to the transaction history page on their portal. My complaint is not about payments not posting, it is about the lender charging interest on early payment of the loan. The lender allows payments in advance, I have sent all the payments in which would have been due the first of each month until XXXX XXXX , the next payment due date is XXXX XXXX . This is for the purpose of having some form of cash backup by not having any mortgage dues for the nex t 5 to 6 months. Now that I am 4 months ahead of payments, I began sending payments of {$2400.00} directly to the principal. Although the amount paid to the principal did reduce the principal balance and future payments, those due XXXX XXXX and thereafter, will have less money going towards interest and more towards the principal, as expected, the payments however, which I made in advance prior to principal only payments were NOT affected by this extra payment towards the principal nor were they affected by the fact that the payment was sent months in advance rather than on the due date even though the lender received the money for all of these payments on XXXX and XXXX . The lender is effectively charging me interest on amounts which have already been paid towards the principal on all payments made months in advance since their system does not recalculate payments made prior to a large principal payment once a payment transaction posts even if it is several months before the payment due date. Their system treats the payments sent months in advance as if the payment was applied on the due date. The contract does not state any fees or penalties for early repayment, the contract allows early repayment, moreover, their website has a tool to calculate how much money can be saved by sending larger payments. However, that tool, similar to their payment system, only takes into account future payments and not payments submitted months prior to their due date or payments applied to the principal after having 6 months paid in advance. On their tool, if I hypothetically send {$100000.00} today it would have the same effect as if I send i t on XXXX XXXX sinc e that is how far I have paid the mortgage in advance. Please refer to the attached documents. On the second spreadsheet on the excel file, I per form recalculations on how the mortgage amounts should have been calculated after making additional payments to the principal. The first sheet is data directly as it is given on the QuickenLoans portal and downloaded as a XXXX .
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| 07/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I contacted Quicken Loans to inquire about refinancing as I heard interest rates were very low during Covid19. Initially I was told they refinance the loan at 2 % less than my current interest rate. The required pulling my Credit and stated I would get a copy of the credit report, which DID NOT HAPPEN ... ... After submitting my financials, ( XXXX XXXX ) Quicken representative called me back and stated due to some sort of crazy NC Law, they could only lower by .75 %. I questioned if that would actually be saving anything and she stated including closing costs, it would save {$2300.00} long term and THEY WOULD REMOVE THE PMI MORTGAGE INSURANCE WITH OUT NEEDING ANY APPRAISAL. Mrs. XXXX stated by their comps in the area, the homes value would easily be above 20 % equity vs {$72000.00} currently owed on existing mortgage. After reviewing my 2019 tax return and business profit & loss statement, she felt the refinance should go through underwriting with no problem. I recieved a call from another member of the underwriting team 7-10 days later stating that they need another profit loss statement and additional tax forms from the 2019 filing. When I inquired why additional paperwork was needed, He stated it was almost impossible for SELF EMPLOYED Individuals to get approved for new loans or refinance due to the Covid19 Financial Crisis. At this point I felt the cards were obviously stacked against me, I asked the underwriter to stop the refinance and just take the PMI Mortgage Insurance off my current loan which I feel saves much more than {$2300.00} LONG TERM ... ... He directed me to go online to apply for PMI removal. When I logged into my account, I was pleased to see their website showed my outstanding loan {$72000.00} was well with in their guidelines to have the PMI removed. *** NOW I AM BEING TOLD I AN APPRAISAL IS REQUIRED BEFORE THEY WILL REMOVE PMI AND I MUST USE THEIR APPRAISER FOR A COST OF {$150.00}. * I feel it is fraudulent and misleading for Quicken to allow removal of the PMI if I take on the additional costs of letting them refinance the loan ( $ XXXX ) but they are unwilling to remove the PMI from original loan unless I Pay for an appraisal. It makes no sense that Quicken would be willing to remove the PMI no questions asked during a REFINANCE SITUATION because they state they already agree the homes value exceeds the PMI requirements, but when it comes to removing the PMI from the current loan I have with their company, they are stalling by requiring appraisal by their team member. I have always paid ahead on my mortgage, never missed a payment and have a XXXX credit score. Until this transaction, I felt I was dealing with an upstanding company, having them try to take advantage of me because they could not make additional fees refinancing has made me reevaluate companies credibility.
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| 07/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I am a natural person, consumer and Original Creditor. Actions that were taken me are below. My right to rescind was oppressed.
I have exercised my right to rescind within three years and the alleged obligation has not been fulfilled. I was met with a response from XXXX XXXX, Executive Resolution Advocate and member of Quicken Loans Senior Research Team. I sent certified mail with green return receipt. On the comparable recession form provided to me by Quicken Loans, XXXX XXXX, Director of Accounting & Political Programs at Quicken Loans is who I expected a response from per their request to address it to the Accounting Director.
I again am exercising my right to rescind from this consumer credit transaction, pursuant to 15 U.S. Code 1635 ( a ) ( b ) ( f ). Coupled with this cover letter is the, Notice of Right to Cancel form signed by me, the consumer. XXXX XXXX XXXX. In addition, I, XXXX XXXX am aware of 15 U.S. Code 1640 ( 2 ) ( A ) ( i ) and have identified that a finance charge, defined pursuant to 15 U.S. Code 1605 was assessed however, it did not include the sum of all charges ; Insurance ; ( 5 ) Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss. I, the consumer demand cure pursuant to 15 U.S. Code 1640 ( 2 ) ( A ) ( i ). Pursuant to 15 U.S. Code 1692e I the consumer was called a Borrower, that is false and misleading due to the fact that this is a consumer credit transaction.
Under 15 U.S. Code 1635 ( a ) ( b ) ( f ) - Right of rescission as to certain transactions ( a ) Disclosure of obligors right to rescind - Except as otherwise provided in this section, in the case of any consumer credit transaction ( including opening or increasing the credit limit for an open end credit plan ) in which a security interest The creditor shall also provide, in accordance with regulations of the Bureau, appropriate forms for the obligor to exercise his right to rescind any transaction subject to this section.
Pursuant to 15 U.S. Code 1635 ( a ) ( b ) ( f ) I have the right to recession of any consumer credit transaction according to section ( 4 ) Applicability - This subsection shall apply to all consumer credit transactions in existence or consummated on or after XXXX XXXX XXXX. Secondly, section ( f ) Time limit for exercise of right - An obligors right of rescission shall expire three years after the date of consummation of the transaction or upon the sale of the property, whichever occurs first.
15 U.S. Code 1605 - See proof attached as Exhibit A 15 U.S. Code 1640 ( 2 ) ( A ) ( i ) ( i ) - See proof attached as Exhibit B 15 U.S. Code 1635 ( a ) ( b ) ( f ) - See proof attached as Exhibit C 15 U.S. Code 1692e - See proof attached as Exhibit C Fact, applicable law is federal law. See proof attached as Exhibit E
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| 01/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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My wife and I applied for a mortgage with Quicken Loans in XXXX of 2020, we have a XXXX XXXX account and there is a relationship between XXXX and Quicken Loans. Because of Covid-19 the process moved slowly, but we did close on XXXX XXXX, we, my wife and I were understanding of the delays due to working from home. Here 's where everything goes crazy. Ten to 14 days later, I got a call from XXXX XXXX, telling us to rip up the contract, Quicken did not review our Trust documents. My question is, we only had three days to back out of that mortgage contract, how could they back out many days more than that? XXXX did say any expenses we incurred would be covered by Quicken, and we should close in about two weeks. I called XXXX XXXX, the original mortgage writer/banker and asked her about the loan, she said we would be closing on XXXX XXXX. We were having our kitchen remodeled and I didn't have time to chase the mortgage, In early XXXX I called XXXX XXXX, our XXXX Investment Advisor and asked if she had heard anything about the mortgage, XXXX made a call to Quicken. Fifteen minutes later, I received a call from XXXX XXXX XXXX asking if they could release the payoff info aver the phone? I gave XXXX the Ok to give Quicken the info. A half hour later, I receive a call from Quicken, they want to close the next day. I said, I can not, There are work men here every day finishing the kitchen. The next day, XXXX calls and told me, if we didn't close by Friday of that week we would lose that rate. I told XXXX, that's not right, someone forgot about the mortgage and then is trying to hurry the closing up to cover up a mistake at the office. I can not close that quickly. XXXX weeks later I called and spoke to a manager, after filling out a customer survey that definitely got someone's attention. We closed for a second time on XXXX XXXX this time Quicken did payoff XXXX and we did get the cash out check, equaling {$220000.00}.
So you would think we were done, so would I, but a week before XXXX, I got a call from anoth person from Quicken, XXXX XXXX, telling me the papers we signed did not have our Trust information correctly listed. XXXX said we had to sign again and offered me {$500.00} for our inconvenience, I told XXXX XXXX wanted a lower mortgage rate, because I know rates have dropped since we locked in at 2.75 %. WE were able to get 2.25 % rate but they want to charge closing costs, I don't think that is fair for what they have put us through. We should have had the cash out money in XX/XX/2020, I had to sell stocks and incur gains which will raise my income taxes for both state and federal, that is the reason I was seeking a mortgage in the first place. Quicken wants us to close again just to sign new documents, why can't they put the new rate on those documents after seven months of aggravation?
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| 12/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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0N XX/XX/XXXX I Aplied for a refinance conventional mortgage With Quicken loans AKA : Rocket mortgage. I was asigned loan officer XXXX XXXX after submiting several common documents and information .Quicken mortgage engaged in a patern of actions That I later learned is referred to as ( Red lining discrimination ). In violation of the Law QUICKEN mortgage conspired to create several dificulties to make my aplication procces as long and deceiving as possible. by using information that I did not provided about my employer instead Quicken used a wrong XXXX search and used a wrong employer in my aplication instead of using the pay reccords and failed to fix the error several times when told about it. They took about 28 days from my aplication date to asign a loan officer to my case, They took abaut 60 days and demanded repairs to the property as a condition for the loan, they had several unreasonable request for documentation and after I complied with. they keep requesting the same documents and conspired to avoid the closing of the loan in XXXX ocasions. closing was squedule for mondays and they requested documents by the weekend despite those request being previoulsy completed. During the procesing of my Aplication they used many diferent employees that used my procces for training and created a lot of confusion since each one of them was not a loan officer and poorly trained .Once againg I accused Quicken loans of cherry picking aplicants and engage en discriminatory practices and using delays and dirty bussiness practices to ensure that minorities or undesired geographic locations fail to get a mortgage .In my case they requested documents that were already provided and did it during the weekend .They sended to my employer XXXX XXXX an employment verification form and my employer filed and returned to them by fax and email on XX/XX/XXXX they acknowledge receiving it but a few days later near closing date they stated that they have been unable to contact my employer which was a complete lie. every efford made by my employer was useles because their several reps keep falsely stating that the procces was never done .After 3 moths I once againg provide them with last paystuff. those paystuff showed a lower pay rate than the previous one .on XX/XX/XXXX we discused options to adress the diference by using cash reserves, reducing the amount of the loan and using a co signer .I was promised a couse of actions to solve my complaints and to solve the diference in income.
on XX/XX/XXXX I was called by Quicken rep who stated that they would not procced with the loan and they are not interested on a co signer neither a lower loan neither in the cash reserves option that they one to part ways. I stated that that was a violation ot the ECOA But he stated that it wasfor another department to handle.
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| 04/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am an existing client of Quicken Loans. In late XX/XX/2019, I was interested in acquiring a 2nd home and applied for pre-approval letter to get the process rolling. Spoke with loan officer, XXXX, originally, and stated I was interested in $ XXXX - $ XXXX. All was good. I was switched to a VIP Exec Mortgage Banker, XXXX XXXX and on XX/XX/2019 received a pre-approval letter stating approved for up to $ XXXX good through XX/XX/2019. I spoke with him on several occasions as I was unsure of what property I wanted to purchase wanting to keep options open. I was clear that I was looking in the {$50.00} - XXXX range. On XX/XX/XXXX, I sent a listing to him for a home for {$56000.00} asking for thoughts and value review. We then had a phone conversation where he stated they can't loan under essentially $ XXXX as fees can't exceed 5 % of loan and with certain 'flat fees ' the 5 % would be exceeded. Therefore, they couldn't write the mortgage. I was looking at other financing arrangements, simultaneously, but hadn't determined I wouldn't use Quicken if I chose a different property. The next thing I received was an email to review an updated notice on their website. I opened it to learn I had been rejected and several items pointed out on my credit report. Although, a new report had not been pulled and nothing had changed. I was shocked. I sent an email request to their customer service asking for an explanation of why I wasn't informed up front that they don't lend under $ XXXX and fees can't exceed 5 % and requested a breakdown of the " flat fees ''. A resolution advocate, XXXX XXXX, contacted me by phone stating I could call to dicuss. We, literally, played phone tag for almost a month. Yesterday, I reached my limit of patience and left her a voice mail stating I didn't need to discuss, I simply wanted a document stating the $ XXXX AND 5 % FEE confirmation. I received an email from her stating that are not able to provide what I was asking for. My concern is are they trying to up-sell and when I wasn't interested then they weren't interested in the small mortgage and created this excuse? Is it possible since I'm now a senior citizen, they are not interested and looked for a reason to deny a mortgage? I'd been fine if they had stated upfront $ XXXX XXXX is too small and I'd moved on. They kept me tied up for over 2 months, I missed some market opportunities and spent a considerable amount of time collecting the required documents and uploading to their website. They talked about once doing business with them it would be much easier in the future. I have a paid mortgage and a current 1 with them. I strongly question how this was either ethical or legal that this transaction was handled in such a fashion and it certainly wasn't easier. Thank you for your time and consideration. XXXX XXXX XXXX
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| 03/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Hello, I applied for a mortgage with Quicken/Rocket mortgage company in XXXX of XXXX. During all discussions I made it clear I was looking for a mortgage with a rate of 2.75, no points, and an APR of under 3 %. I spoke with XXXX XXXX XXXX and he said he would be able to do this. When I received the initial paperwork I noticed there was an origination fee with 2 points which was {$8700.00}. I immediately called XXXX XXXX who assured me these " points '' had to be added to get the rate I requested however XXXX/XXXX would be covering the points in credits and they would be at no cost to me. XXXX XXXX went over the loan estimate, noting there would be credits ( some of which were under the " Adjustments and Other Credits '' section in the amount {$5900.00} ) and with an estimated Cash to Close amount of {$200000.00} he explained that the points were covered by Quicken/Rocket .... over the time period between the initial Loan Estimate and the Final Closing documents there were several adjustments made ( in the Loan Estimate dated XX/XX/XXXX the cash to close increased to {$210000.00} with Adjustments and Other Credits changing to {$8900.00} ) however I never questioned it as I was told I would be credited for the applied points. There was also a personal loan in the amount of {$11000.00} so I understood that many adjustments were being made but again I was told that the points ( in the amount of {$8700.00} ) would be covered by XXXX/Rocket Mortgage. When we were scheduled to close on the loan the points remained and it was explained that the " Adjustments and Other Credits '' were actually charges as they did not have a minus symbol. I explained that I was assured there would be no cost of closing points to me and I was told to go ahead with the closing as we did not want to lose the home and it would be investigated after the closing. We closed on the home on XX/XX/XXXX and I have been doing back and forth with Quicken/Rocket to try to resolve the matter. While they have verbally acknowledged XXXX XXXX stated XXXX would cover the majority of points, they have offered me .25 % of a point which amounts to {$1000.00} as a resolution. To me this is unacceptable. Their practices were misleading and unfair, and I would have never agreed to the mortgage with them had I known they would do such a thing. I purchased this home with my mother who has her original mortgage with XXXX XXXX and we did not get our current mortgage through them because they required us to pay points to get a rate of XXXX. XXXX XXXX assured me the points would not be of cost to me and would be credited and covered by XXXXRocket Mortgage. While I originally believed this was an accidental mistake on the part of XXXX XXXX and XXXXRocket Mortgage I now feel it was done purposely to mislead me into paying said points.
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| 02/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XX/XX/XXXX- Rocket Mortgage ( RM ) effectively doubled our supposed tax liability, began collecting from us accordingly & did not respond to my request for explanation.
XX/XX/XXXX - Through my own research I determined RM had attributed a parcel to us that was not deeded to, billed to, mailed to, or paid by us. The bill for that parcel was roughly {$18.00} annually, but RM used it to nearly double our approximate tax bill of {$6400.00}. I provided documentation & a complete explanation of my findings to RM.
XX/XX/XXXX - I learned RM had paid the aforementioned misapplied tax bill ( which, again, was in no way affiliated with us ) from our escrow account. It had not, in fact, been removed from our escrow account THREE MONTHS PRIOR despite the documentation and information I provided. I reached out to RM again & was told the misapplied parcel had been removed, but somehow reassigned to our account.
XX/XX/XXXX - I finally received confirmation the misapplied parcel had been removed from our escrow analysis with no explanation as to how it was applied in the first place FIVE MONTHS PRIOR.
XX/XX/XXXX - I received an unexpected large escrow refund from RM, logged in to my countys property tax website and found RM had FAILED TO PAY the taxes due XX/XX/XXXX. I was later told that the due date of our annual property tax bill had been entered as the MATURITY DATE OF THE LOAN.
XX/XX/XXXX - RM made payment of our delinquent tax bill, but failed to pay the entirety of the late penalties assessed.
XX/XX/XXXX - I emailed yet another copy of the tax bill & late payment penalty policy to RM & requested the remaining penalty be paid.
XX/XX/XXXX - The balance of the late payment penalty REMAINS UNPAID and our tax bill continues to show a past due amount, attributed solely to RMs negligence in managing our escrow account.
Dating back to XX/XX/XXXX, I have repeatedly requested contact from representatives within the tax and/or escrow departments and begged for someone in leadership to take notice and ownership of these repeated debacles. I was never granted any of these requests, always being told no one in those departments is customer facing. My single point of contact over the last 15 months has been professional and apologetic, but only able to assist to the extent RM allowed him, which appears to have been limited to simply forwarding my emails to others and waiting for an eventual ( if any ) response. The amount of time & effort I have had to expend personally researching, identifying, documenting & requesting correction of multiple RM errors and the refusal of anyone within the company to address or take ownership is inexcusable. The likelihood that mistakes like these are happening throughout the organization to unsuspecting borrowers is great and should be of huge concern to all.
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| 01/28/2022 |
Yes |
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Web |
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I shopped around for mortgage companies, even went through the process with my previous lenderXX/XX/XXXX. My real estate agent referred me to Rocket Mortgage as they had a program that would cover all of my closing costs less any costs covered by the seller. There were several issues throughout the process indicating that Rocket Mortgage would not honor its initial program. XXXX XXXX reached out to me and tried to retain my business. After many misrepresentations from Rocket Mortgage and several changes over and over to my Closing Disclosure, they ultimately agreed to beat the offering at XXXX. The night before closing, I reviewed the CD and was attempting to understand why my cash to close was more than the down payment and I had not received credit for the {$2000.00} in earnest monies. I was assured several times both by phone and via email that my cash to close would be limited to the required 3.5 % down payment.
On closing day, I reached out to Rocket Mortgage and received several disingenuous explanations. They asked IF I had paid the earnest money. The title company, XXXX XXXX, immediately provided proof of funds and we proceeded forward with my closing, four hours after the scheduled time. I even received a refund check because of the excess of my cashiers check.
Fast forward to XX/XX/2022, I received a notice from XXXX XXXX XXXX informing me that I had no insurance coverage due to non-payment of my premium. I contacted Rocket Mortgage and was transferred from department to department for nearly two hours explaining and re-explaining the issue. I explained it was an origination issue, they transferred me to loan services and continually explained that I just misunderstood the process. They insisted that the funds should come from my escrow account because it was the closing department was told that it was paid. I finally connected with XXXX XXXX and she assured me that she would address the issue.
As of XX/XX/2022, Rocket Mortgage paid the insurance company from my escrow account when I asked to clarify a resolution on their end and informed them that rather than creating a shortfall in my escrow account, I would pay the insurance company directly and deal with Rocket Mortgage on the origination issue.
My strongest concern is that I had two other approvals from XX/XX/XXXXas well as XXXX XXXX that were honest and forthcoming in what they could provide. Rocket Mortgage continually offered one thing and misrepresented what could be done leaving me with an additional bill after closing. They lost my {$2000.00} earnest money and told me that I just didnt understand the process. They continue to also misrepresent that it was a misunderstanding for a very basic document indicating that my premium was to be billed to the lender. They should not be allowed to do this.
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| 11/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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In XXXX of 2019 I submitted an application to rocketmortgage.com ( Quicken Loans ) for a mortgage. A few weeks later I spoke with XXXX XXXX and we briefly discussed what I was interested in and decided we would take in further detail once I was ready to start looking at buying. On XX/XX/XXXX I spoke with XXXX XXXX again and I was given some estimates for a Mortgage Loan. The estimate I was given was as follows : Loan Amount : {$380000.00} Home Price : {$400000.00} Down Payment : 5 % Closing Costs : XXXX Rate : Estimate of XXXX to 4 % We decided again to follow up once I was ready to start looking at homes. A week later, my wife and I found a home we wanted to put an offer on and I spoke with XXXX on Monday XXXX, XXXX who quoted me a locked rate of 3.625 % at closing costs of roughly XXXX ( I don't remember the exact number, we had this discussion over the phone ).
Later on XX/XX/XXXX I received a loan estimate disclosure which showed a total cash to close of {$25000.00} which seemed right because that's what XXXX told me. However, I had overlooked the fact that this total included an {$8000.00} credit from the seller and a {$3000.00} credit from the XXXX XXXX. In addition, I also did not realize that the origination fee was extremely high at 2.375 % which I find extremely dishonest because when XXXX told me a rate of 3.625 % he never mentioned to me that this rate was AFTER having paid for points. It was only after I had shown the loan estimate disclosure to my real estate agent that she pointed this out and said that the closing costs I was asked to pay was extremely high.
On Sunday, XX/XX/XXXX I spoke with XXXX again who apologized for the confusion and said he would discuss the issue with his XXXX. I should mention that XXXX offered to give me the ACTUAL rate OF 4.5 % but I didn't not find that to be a sufficient resolution to the issue.
On Monday, XX/XX/XXXX I received a call from XXXX XXXX, Senior Director of Banking at Quicken Loans. I explained to him the situation and that I felt the practice of advertising a loan rate without being clear that the rate came at the cost of being bought down ( an origination fee of about XXXX dollars ) was deceptive, and I requested that they update the loan to include the original rate of 3.625 % without having been bought down with points. I explained that with previous lenders, the rate the advertised to me was the actual rate I received, and they asked me if I wanted to but the rate down with points. XXXX explain that it was more important for their company to advertise low monthly payments to their clients, and said that 'explaining the details to customers confuses them ' which is why they didn't explain the rate more clearly to me. In addition, he also insulted me by indicating that I did not know how to do math.
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| 11/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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RocketMortgage by Quicken loans has damaged my credit through their incompetence.
On XX/XX/XXXX, I applied for a mortgage through RocketMortgage. I immediately began working on it with XXXX XXXX at Quicken Loans ( phone number XXXX ). The loan was approved XX/XX/XXXX.
Through my credit union, I had a {$65000.00} Home Equity Line of credit that was due on XX/XX/XXXX. ( 69 Days after I initiated my refinance ) The mortgage was set up to pay off my existing mortgage and the home equity line of credit. I have over 50 % equity in my Townhouse and this should not have been a hard loan for them to process.
Prior to verifying the final payoff amounts, they contacted my homeowners association ( HOA ) and got the condo requirements XX/XX/XXXX. But, I believe they forgot to contact them to get the homeowners insurance information that the HOA held. They did that later but they don't document that on their website.
Ultimately, they received this. But, they must not have pursued this with any diligence as it took them forever to finish this task.
At no time, did they inform me what the hold up was or ask for my help. When I called XXXX XXXX, he said they were busy and hadn't got to it yet. When i talked to their processing office, they blamed others for their slow response. Often, I got the feeling I was talking to someone reading a computer screen who did not know the details and was lying to me. Meanwhile, they were just stringing me along.
In XXXX, they requested payoff letters for my mortgage and home equity loan but these were only good for 30 days. They let these expire, 75 days after I initiated the mortgage.
Then in XXXX, they requested a new letter for the mortgage but forgot to request a payoff letter for the Home equity Line of credit. In fact, the processing office told me they requested the payoff letter. But, when i called my credit union, they informed me that RocketMortgage requested a payoff letter in XXXX but not XXXX. XXXX XXXX XXXX phone number XXXX ) at Quicken Loans confirmed their lack of due dilligence.
By the time they realized their error, they informed me that they had taken too long and the payoff letters were expiring by XX/XX/XXXX XXXX 105 days after I initiated the loan ). So now, they are requesting new payoff letters for the month of XXXX.
They have been working on this loan now for 105 days and counting. I provided all information they needed from me in XXXX. Meanwhile, my credit union informed me that because the {$65000.00} was due more than 30 days ago, it has now been reported to the credit agencies.
This company, Quicken Loans, claims to have high customer satisfaction scores. But, my experience is they are not willing to make this right. They have offered me {$500.00} for my trouble. But, this has been a disaster.
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| 03/10/2020 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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Last Year, XX/XX/XXXX, I was excited that I was Pre-Approved for My Companys VIP Program through Quicken Loans.
I received a VERIFIED Pre-Approval on XX/XX/XXXX from Quicken Loan Originator XXXX XXXX ; on a 3 % Down Conventional Loan.
I was also given verbal and email pre-approval on both FHA and USDA Loans.
I specifically asked XXXX about the USDA Loan requirements. XXXX assured me that my DTI was within the limits for the USDA Loan.
Specifically on a property at $ XXXX, XXXX informed me that my DTI was at XXXX XXXX and still within the limits for all loan types ( FHA, USDA and Conventional ) After months of searching for the right property for my family and I ; on Wednesday, XX/XX/XXXX, I submitted my Purchase Agreement on New Construction in a Verified USDA Eligible Property.
The weekend passed and I had not heard from XXXX on my Loan Status.
Early Monday Morning XX/XX/XXXX ; I went to my Rocket Mortgage Dashboard and was excited to see my USDA Loan Estimate and The Intent to Proceed Docs uploaded to my file.
I reviewed the loan estimate and signed/dated and submitted the XXXX to XXXX XXXX.
Later, yesterday morning ; I received an email from XXXX, basically stating that my USDA Loan was not approved due to my DTI being too high. I was extremely disappointed with this news! I was relying on the zero down to reduce my out of pocket expense at closing.
XXXX, then emailed me and stated I would have to go with FHA. I replied and asked what happened to the Conventional Pre-Approval @ 3 %?!?!
After hours of waiting for a response from XXXX, she emailed and stated that she was working with her Director to get the Loan approved. XXXX stated, the loan currently is not going approved with XXXX or XXXX though everything about the loan qualifies..
Again, I was very disappointed with this process. In addition to my credit being pulled again by XXXX, after she informed me in XXXX that my credit would not be pulled again, even if my Offer Expired on XX/XX/XXXX.
I was again disappointed to receive notification that they ( XXXXQuicken Loans ) had pulled my credit again!!
All these months I have been working with my realtor, under the Actual printed copy of a Verified Pre-Approval of $ XXXX ; only to be given a USDA/FHA denial and run-around and inflated Conventional Closing Costs on a Conventional Loan.
These Acts are VERY DECEPTIVE on Quicken Loans/Rocket Mortgage behalf!
I have lost 4 Months in working with them. Time is of the essence for me that I can not get back.
As a part of the VIP PROGRAM ; I was in no way treated in a VIP Manner in the end.
XXXX even emailed me and stated, ... I do not make the rules, I just follow them..
I sent XXXX an email and also sent a message through my dashboard that I will not be proceeding with Quicken Loans.
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| 06/15/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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My wife XXXX and I have owned our home in XXXX, MD for over 17 years and we never had any problem with our mortgage until my wife and I both became ill from Covid. We are both retired on fixed income and XXXX and because Rocket Mortgage has been unwilling to work with us we are in foreclosure. When we first got sick our lender Rocket Mortgage gave us a forbearance for XXXX months to help us get by during the pandemic. We both recovered and began making our payments again but then I had long term problems from XXXX which led to XXXX XXXX, XXXX and XXXX and we again fell behind. We got back on our feet a few months ago and resumed making our payments and Rocket Mortgage told us to apply for help to take care of the late payments. Last month Rocket told us we were approved for a repayment plan to catch up on the late payments, but this plan doubled our monthly payment from {$690.00} to {$1300.00}. My wife and I are both retired and on fixed income and have large medical bills. We can't afford a repayment plan that doubles our payment for XXXX months. My wife and I want to know why Rocket Mortgage would provide " help '' that puts us into a situation where we can't afford our house?? We are now in the beginning of foreclosure and falling further behind each month. My wife called in to talk to Rocket and said we can't afford this and their agents told us " too bad if you can't afford it we will start foreclosure against you. '' This seems wrong.
I am a veteran of the United States XXXX XXXX and worked in construction for almost 40 years. After that I continued working as the maintenance man at the local hospital until my health issues caught up to me in 2020, and are now so serious that I can no longer work. My wife XXXX XXXX used to work in medical care and home care and had been putting in some extra hours as XXXX driver to help make ends meet until her health issues caught up with her. The doctor found several masses behind her XXXX which they thought to be XXXX, and she had a XXXX removed and is still recovering. However, the cost of these different procedures has been more than $ XXXX. We are surviving and paying our bills with our Social Security and XXXX pension.
We have a FHA loan that is backed by HUD and they offer programs such as partial claim or payment deferment and also loan modification to help struggling homeowners who are behind on their mortgage. Why didn't Rocket Mortgage consider us for these programs? These programs would lower our payment or keep it the same. As a servicer of a government loan who offered a Covid forbearance I thought they were required to allow access and review for all government programs for struggling borrowers. This did not happen, and when we call in their agents tell us the repayment plan is the only option.
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| 04/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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- on XX/XX/XXXX the loan application for home buying for property in california was approved by Rocket mortgage - On XX/XX/XXXX the escrow process was completed, and the contract was signed with lender aka Rocket Mortgage - I called on XX/XX/XXXX about loan servicing and when it does start, i was first misinformed that loan doesn't start until 2 weeks, the loan started on XX/XX/XXXX, and i got no notification of it - I asked for documents, and i was given a run about - On XX/XX/XXXX I called my loan officer, and told them that i found the loan, and closing credits that i have got is not upto par what mortgage gives for similar profile customer, he tried to reach to Rocket Mortgage, and they deflected- I secure loan with 54 % downpayment on XXXX home value amount, and 798 XXXX score, and least possible risk, but i was charged, and closing cost, which were substantially higher from my known contacts at Rocket Mortgage during that time period Loan Amount : $ XXXX Loan Rate : 7.5 % for 30 years, Closing cost : XXXX, XXXX This is especially when i had asked, can i least possible closing clost, compared to what is being given in market - Feeling uncomfortable about, i asked for Loan payoff on XX/XX/XXXX They started give me run around about closing, and finally gave me loan payoff statement on XX/XX/XXXX I was clearly told that during the loan payoff, that lien would be released immediately, and any pending funds in Escrow would be reimbursed in 10 days/ 2weeks I have proof of this statement - ON XX/XX/XXXX loan payoff was completed, and In the loan close off, they charged me fees, which were not in the original contact.
- As of today they have neither released my escrow funds/overage on time ( it's been 2 weeks ), and also neither they have started lien release process over last 2 week i have made thorough follow-ups, over phone and email, and they have misinformed me in several different emails and when confronted that i have document for above details for release of lien and funds, they mentioned that website portal was wrong, some emails were wrong, but now they are right.
Also for Fees on closing, they mentioned that is to record with county to release lien, and in the original contract only the fee to record original sale was mentioned for borrower, and when i mentioned that, they said this should have been clarified before signing contract This doesn't make sense, as that by standard, anyone can leverage any bogus fee Releasing of lien is fiduciary/legal responsibility, and operating procedure for lender when they have been completely paid off ....
- They also responded on giving loan conditions, and loan promotions, as it's upto them, which makes no sense, as that by very standard " discrimination is random '', and this has happened in the past.
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| 04/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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When working on preparing documents for a closing, we contacted our assigned banker at Quicken Loans ( rocket mortgage ) about what documents we needed to sign in order to get our clear to close done. Throughout the process, from the time we first started the mortgage application in XX/XX/XXXX, toXX/XX/XXXX when we put an offer in on our condo, to signing the the documents along with that condo onXX/XX/XXXX to have all paperwork line up with the condo address, we were never told during any point that our rate was what it was due to buying down points. At several points in several conversations, we specifically asked our banker at Quicken Loans/Rocket Mortgage what fees will we owe them outside of the writing and processing fees ( {$1200.00} ) and were told time and time again there would not nothing outside of our monthly mortgage. Fast forward a month and a half toXX/XX/XXXX, we are at the closing table with our lawyer, who notices that we apparently bought down points to bring our APR from 3.99 to 2.99 for the cost of {$5600.00}. This is a cost we were not aware of because it was never brought to our attention, despite asking multiple times. When we tried contacting Quicken to have them explain this, the banker ( after were bounced around for an hour on the phone to four different people being told nothing could be done ), claimed it was in the paperwork. When we asked at what point did he tell us about how interest rate options, he said he " didn't remember the conversation. '' After another twenty minutes of talking on the phone and getting nowhere, we were told there was nothing they could do. Our real estate attorney even pointed out that it was " shady '' that an experienced banker would not point out these fees to first time home buyers. Our options were to walk away from the table and lose the home we wanted, or pay the money. So we paid the money to secure our home.
After closing and reaching out to Quicken about this, we were told we should have not closed, and waited to resolve the issue that day itself, because it would be harder to handle now that we paid, but the customer relations person would do their best. After a week of explaining what happened to numerous people, the customer service person called us and explained that the banker is a great guy and they'll use our story to teach others of this, which is of no use to my family who was manipulated out of XXXX. As first time home buyers, we read every document and asked questions, and all questions pointed to the documents being okay when answered by Quicken. When asked what could be done to help us, we were told nothing, and were almost laughed at on the phone. I never want any other family to go through this. The buying points down charge was over 25 % of our closing costs.
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| 06/19/2020 |
Yes |
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Web |
Servicemember |
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I applied for a VA IRRR on XX/XX/XXXX and locked my interest rate at 2.625 % with a loan discount fee of 0.00 %. I estimated the value of my home at {$280000.00} due to having a recent appraisal completed with an effective date of XX/XX/XXXX. The lender ordered an appraisal even though, as I understand it, when discount points are not charged, a value determination is not required. ( VA XXXX XXXX, Exhibit A ) The Exterior-Only valuation, ordered by the lender, gave a value of {$270000.00} ; which I completely disagree with. I provided the lender a copy of the XX/XX/XXXX appraisal and a list of reasons for disagreeing with the value of {$270000.00}. ( see below ) The appraisal is absolutely ridiculous. So the appraiser is telling me, with property values Stable, Demand/Supply Shortage and under 3 mths marketing time.. He said, Demand is out-pacing supply, the value of my home has declined {$10000.00} in less than a year. WHAT? Thats absurd!
I do NOT live in a Rural neighborhood.
His low/high/predominate value is WAY off.
The effective age of my home went from 5 yrs to 10 years in 11 months?
Comp 2 is a 3 bedroom home. If you were in the market for a family home, would you consider a 3 bedroom home and a 5 bedroom home comparable?
Comp 1 is well over a year old. If he were going to use 1 year old comps, why didnt he use XXXX XXXX XXXX XXXX? It directly compares to my home in square footage as well as bedroom count and sold for {$290000.00} Comp 4 is ridiculous ; old sale and on the market for 2 days as compared to all the others ; 96 days, 38 days, 110 days and 66 days. Was it a distressed sale?
Ive attached my old appraisal for comparison.
On XX/XX/XXXX, I received a new Loan Estimate that reflects the value of {$270000.00} and shows added discount points of 1.875 % ( {$5200.00} ).
It is my understanding from Circular 26-18-13, Exhibit A ; A loan-to-value determination must be made when discount points are charged. When discount points are not charged, a value determination is not required.
This lender originally locked my interest rate with no discount points, therefore, according to VA Circular 26-18-13, Exhibit A, a value determination is not required. I contacted the lender disputing the need for a valuation and disputing the value of {$270000.00}. I was told that " a value dispute almost never works '' and they'll try to find a way to increase my credit score above 700 so they can approve an above 100 % LTV loan. Now that the valuation that they have ( which I do not agree with ) reports a lower value, they are using this excuse to charge me an extra 1.875 % ( {$5200.00} ).
I feel that this is nothing short of extortion. They ordered an unnecessary appraisal and are using the low value to extort another {$5200.00} from me.
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| 12/13/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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My husband and I refinanced a loan with XXXX XXXX XXXX using Quicken Loans as our new lender. This was a XXXX loan executed in NY. Our closing with Quicken was on XXXX XXXX. I received the updated closing packet from Quicken on XXXX XXXX, two days AFTER the loan closed which meant I had no accurate documents to review that referenced costs. At the closing we were told we owed a check to XXXX XXXX which is an affiliate of Quicken ( apparently Quicken controls the title company and the appraising company on their loans and sends a disclosure for same ) in the amount of {$570.00} for interest which I thought was odd since there should have been enough money available to cover all costs ( and the closing documents we did receive stated we would owe {$160.00} ). We cut this check for {$570.00} at the closing. When I received the proper closing package on XXXX XXXX, two days AFTER the closing, I sat down to prepare a closing statement and realized what went wrong. Also, please note no copies of any checks cut by us or by the lender at the closing were provided. Quicken had used the calculation on the XXXX XXXX XXXX payoff for the final day of interest. So even though the loan closed on XXXX XXXX, they used XXXX XXXX to calculate interest owed. This was not necessary but would not have in and of itself been an issue because XXXX XXXX XXXX would simply refund the overage when reconciling the escrow account. What happened next however was the basis of this complaint. In short, the following transpired : Quicken closed our loan without us having documentation on XXXX XXXX. Quicken considered their loan closed on XXXX XXXX. Our payoff check was not received by XXXX XXXX XXXX until XXXX XXXX. A maximum of TWO days is industry standard for funding a " same day loan '' ; not XXXX. Quicken 's process took eight days to get a payoff check to our prior bank resulting in us having to pay an additional 6 days of interest to same. Meanwhile Quicken considered their new loan closed on the XXXX. And so, we exert the following : Our Bank of America Loan cost us {$130.00} in interest per day. XXXX X XXXX = {$830.00}. This is the sum that Quicken owes us. Quicken mailed us a check for two days interest in the amount of {$270.00}. We stopped the check for {$570.00} representing interest to their affiliate XXXX XXXX upon receiving the proper closing packet two days after the closing. XXXX + XXXX = {$850.00}. By our calculation we now owe Quicken XXXX - XXXX = {$24.00}. We offered to send a check but were told by Quicken that this would not be acceptable and that they would be addressing the issue with their legal team. We have now filed this complaint in response to same. Attached you will find all supporting documentation. We also have an email chain reflecting same.
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| 03/18/2017 |
Yes |
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- Application, originator, mortgage broker
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Web |
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Attempted to get a re-fi quote from Quickens loan. I initiated a chat with XXXX XXXX, provided him my details and got the info I needed. I advised him to send me the breakdown of his offer. I was then asked about other options I have taken. I asked him why? He the proceeded to use scare tactics.See below : Absolutely. I will send that over right now. XXXX what other options are you considering if you decide not to move forward with this?
XXXX XXXX at XXXX, XX/XX/XXXX : why?
XXXX XXXX at XXXX, XX/XX/XXXX : The reason I say that is because this is saving you over 300 dollars a month and the credit score is at XXXX. If it falls one point you will not be able to do a loan anywhere. This is a start for you to start paying off debt, it gives you an opportunity to start doing something with the debt. If there is no plan B, and the debt continues to grow you credit will continue to fall.
XXXX XXXX at XXXX, XX/XX/XXXX : I am aware. I understand you have a sales goal and need to reach that but trying to get a sale by placing fear into someone is a bit unethical and the CFPB would not think kindly of that approach XXXX XXXX at XXXX, XXXX XXXX : send me the info I have requested and I will make a decsions XXXX XXXX at XXXX, XXXX XXXX : XXXX I apologize. This has nothing to do with my sales goal. I will send you the information.
XXXX XXXX at XXXX, XX/XX/XXXX : When can I circle back around with you XXXX XXXX at XXXX, XX/XX/XXXX : tomorrow or Monday?
XXXX XXXX at XXXX, XX/XX/XXXX : I work daily with the CFPB and you are not permitted to use scare tactics.
XXXX XXXX at XXXX, XX/XX/XXXX : Our company is obviously regulated by them. As the # 1 rated lender in the nation you can appreciate that we take that role very seriously. Just like a Dr. giving a recommendation to a patient so am I giving a financial recommendation to you. I 'm sorry if my honesty was viewed as a scare tactic it was n't meant to be taken that way XXXX XXXX at XXXX, XX/XX/XXXX : I am not compensated based on your loan amount, loan program, cost, or interest rate. My goal is to find a loan that meets your goals and gets to the closing. I am promoted within the company based on how highly you rate me so obviously I 'm not here to scare you XXXX XXXX at XXXX, XX/XX/XXXX : Again I apologize if it came off that way.
XXXX XXXX at XXXX, XX/XX/XXXX : I take this job very seriously and saw an opportunity to help you XXXX XXXX at XXXX, XX/XX/XXXX : that is all XXXX XXXX at XXXX, XX/XX/XXXX : So I will send you the info you are requesting. When is a good time for me to follow up with you tomorrow or Monday so that I can answer any questions you have based on the info I send?
XXXX XXXX at XXXX, XX/XX/XXXX : send me the quote-nothing more XXXX XXXX at XXXX, XX/XX/XXXX : not a problem XXXX.
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| 09/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2019, after several conversations with Quicken Loans ( the holder of my current mortgage ) in which it was established that they did not a have a mortgage product with terms as good as my local credit union, my wife and I received yet another call from Quicken Loans from XXXX who presented herself as someone in the customer retention department who could review the rates and perhaps lower them to retain us as customers. We mentioned several times that we did not want her to run our credit unless she had a rate that was acceptable. After a lengthy conversation she indicated that ( subject to our credit score ) they would be able to offer a mortgage of {$720000.00} for 30 years at a fixed rate of 3.65 % with no points ( we had been offered the same mortgage at 3.5 % at our local credit union ). We decided that since it was such a small difference and we were already customers of Quicken Loans, we would allow her to run our credit and begin the process ( our credit scores were both above 800 ). She ran our credit within a half hour of that call and called us the next day to explain that because it as a " Jumbo '' mortgage, the best they could offer was 4.85 %. In other words, they never had a mortgage to offer us at the rate they indicated and they ran our credit under false pretenses ( everyone in the mortgage business should be aware that a mortgage above {$480000.00} is by definition a jumbo mortgage ). We requested that they remove the " inquiries '' from our respective credit bureaus, as they had not been honest. The next day we received a call from XXXX XXXX ( Sr resolution analyst ) and we explained the entire situation to her and she agreed to review the recordings and get back to us. She called on XX/XX/2019 and said that they would not be removing the inquiries from our credit bureau, as she heard us both authorize the inquiry on the recording.
We authorized Quicken Loans to run our credit under the false pretense that they had the mortgage product we discussed at length to offer us ( subject to a credit score above 740 and obviously the property appraisal and the rest of the long list of requirements for a 30 year fixed rate mortgage ). This inquiry ( as all credit inquiries ) had the effect of lowering our credit score. In our particular case, there were no consequences as we have already been approved for the mortgage at our local credit union ( and they just lowered their rate to 3.375 % ). Had this been done to someone whose credit score was only marginal, it would cost them thousands of dollars in interest or perhaps prevented them from obtaining a mortgage from anyone other than Quicken Loans.
I hope this practice is illegal, because it is most certainly unethical. My wife and I look forward to your reply.
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| 10/04/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I started a inquiry online regarding a Rr-fi on our existing mortgage with Quicken Loans. I was then contacted via phone to proceed with the process. I informed them that my main goal was to obtain cash with the re-fi for debt consolidation etc. after going through the processes of sending them my financial information, income debt etc. I was called back and told via the phone that they could provide us the requested amount XXXX, lower our interest and lower our payment as well. I gave a verbal approval to continue. I was told that I needed to pay for the APPRAISAL which would be XXXX ( and we did ) The appraisal process was quick and came in at the amount that the preliminary numbers would need to be able to have enough difference to give us the cash etc. We signed the online forms to get the process to progress. When I reviewed the forms online, I saw that the cash was only going to be XXXX and not XXXX I sent a email the Representative that was handling my account and he quickly called me back. My email was asking if we are only getting XXXX. During the phone call, he mentioned that no everything is looking ok and we will be getting the money. After waiting over a week and a half, I checked online and now the money I would receive was only XXXX?? I called, the customer service to verify what I would receive and I was told that Yes the XXXX is all you would be getting. I emailed and called 2 different numbers with my contact and NEVER received a reply. I submitted a complaint online. The next day, we received a call from someone else that stated " maybe we can look for another title company to save you some money to get the amount closer to your request. Several days later, we received a phone call from another person that stated our loan has a MAX of XXXX cash available and NEVER would be possible to get XXXX with that type of loan!! I was extremely disappointed and upset. I requested him to pull the tapes on the phone calls to see that I was being told LIES. He stated they would pull the tapes and review the issue but was continuing to tell me that there is no way we could get XXXX. It has now been 4 business days ( he said it would only take a day or so ) and I have heard nothing again. I checked online again and now the cash is down to XXXX!!!!! I feel that all of the processes that this company ( Quicken Loans ). is deceptive. I am NOT a banker and I have to rely on the company to be honest with me etc. I also noticed that the XXXX was NOT for the appraisal as mentioned but for the XXXX earnest money! They NEVER told me that the XXXX was for earnest money!! This is still a on going issue and I am seeking help on this PLEASE! I feel that their practices are VERY deceptive, dishonest and in my opinion could be illegal!
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| 06/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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To whom it may concern, Subject : New Formal Complaint against Rocket Mortgages I am writing to file a formal complaint against Rocket Mortgages, the lender who has been handling my loan application for the purchase of a house in XXXX, Texas.
I believe that Rocket Mortgages has acted in bad faith, breached the contract, and violated consumer protection laws, specifically the Truth in Lending Act, the Fair Housing Act, and the Equal Credit Opportunity Act. I applied for a loan of {$110000.00} from Rocket Mortgages on XX/XX/2023, and received a loan letter from them on XX/XX/2023. The letter stated that I was approved for the loan amount and that I had to make a down payment of approximately {$30000.00}. I accepted the offer and signed the loan letter.
I submitted all required documents for my loan application in a timely manner, including income statements, bank statements, credit report, tax returns, and purchase contract. I also paid {$500.00} for the underwriting process.
On XX/XX/2023, RockeXXXX Mortgages contacted me, informing me that they had changed the loan amount to {$100000.00}, citing high property taxes. They also requested that I increase the down payment by {$10000.00}. When I inquired about the reason for the change in the terms and conditions of the loan without my consent, they did not provide a clear explanation.
Reluctantly, I agreed to their new offer, as I did not want to lose the house or the earnest money and the compensation paid to the seller. I managed to borrow {$10000.00} from my sister and sent them the revised gift letter and signed the new loan letter.
I anticipated that Rocket Mortgages would finalize my loan application and close the deal by XX/XX/2023, as per the purchase contract. However, on XX/XX/2023, Rocket Mortgages contacted me again, demanding an additional {$12000.00} from me due to a purported miscalculation of taxes. They also asked me to resubmit some of the documents I had already provided in a different format.
In response, I sent a letter expressing my frustration and refusal to pay any more money or resubmit any documents. Their actions have caused me significant stress and financial hardship, and I believe they have violated consumer protection laws.
Rocket Mortgages ' behavior has been discriminatory and predatory, putting my home purchase at risk and jeopardizing my earnest money and potential legal repercussions with the seller.
I request that you investigate this matter and take appropriate action against Rocket Mortgages. I also request that you honor the original loan amount of {$110000.00} and waive any additional fees or charges. I expect to receive a written response from you within three days of receiving this complaint.
Best regards, XXXX XXXX
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| 11/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a mortgage with Quicken Loans on XX/XX/XXXX and in speaking with my purchase banker XXXX XXXX we discussed " rate lock '' at 3.625 % and he told me that it would only cost {$500.00} which I could pay with a credit card and then be refunded at time of close. Given the rate had dipped I wanted to lock it in so we proceeded on the call where he took my info and CC #. When it came time to close on XX/XX/XXXX my attorney pointed out on the paperwork that Quicken was attempting to charge me over {$13000.00} in fees ( points ) on my loan which was never discussed at any point in time ( see call recording from XX/XX/XXXX ). Additionally, XXXX told me that they would lock the rate for 60 days to get us to close and came to find out they only locked it for 40 days then raised the % of points on XX/XX/XXXX which cost me an additional $ 2,000+. Through subsequent research they moved this date around from XX/XX/XXXX on XX/XX/XXXX then on XX/XX/XXXX moved the date out to XX/XX/XXXX with more points added for no reason - a clear grab for more $ . During this initial call I was asked to docusign nearly 100 pages of documents that quickly scrolled through the screen. We then were unable to get a hold of anyone at Quicken including my banker at closing and were put at risk of losing our home due to being given the run around and delay so we would just pay the fees. We were directed to XXXX XXXX at Quicken who listened to the call recording an admitted that Quicken never once discussed paying points at anytime on our calls. Additionally, Quicken chose to " archive '' only 6 documents out of 50+ on the portal and one of those was the Interest Rate Disclosure ( Rate Lock ) paperwork and Intent to Proceed from XX/XX/XXXX which further obfuscated my ability to crosscheck any of this information for reference during the process which added to the intentional deception and I believe is a common practice at Quicken to lock out their clients from critical data and collect fees. I believe this falls under the Deceptive Act or Practice guidelines specifically due to the omission of critical and incredibly costly information.
My situation is incredibly similar to complaint # XXXX filed with CPFB on XX/XX/XXXX and matches up with 15 other complaints against Quicken on the CPFB dating back to XX/XX/XXXX. This practice is clearly meant to be misleading and deceptive to their customers and especially for a first time home buyer like myself and an attempt by Quicken to collect massive fees from unsuspecting buyers by omitting critical information. This business practice is predatory and preys on an individuals trust. This was recently escalated to their " Executive Office under XXXX XXXX ( XXXX ) so they clearly realize they are at fault.
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| 07/06/2019 |
No |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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The refinancing application through Quicken Loans aka Rocket Mortgage has been a terrible experience. I have been victim of their unprofessionalism and incompetency. Quicken Loans aka Rocket Mortgage have repeatedly violated my RIGHT as a borrower to : - be informed about the total cost of my loan including the interest rate, points and other fees.
- have access to a Good Faith Estimate of all loan and settlement charges before I agree to the loan and pay any fees -.
Example one : during the application process they realized/discovered that XXXX XXXX XXXX ( aka XXXX ) held first lien of my mortgage, and not the company I had originally refinanced with the first time. I was asked very casually if I was open to paying off XXXX -failing COMPLETELY to mention the HUGE impact this action would have on the cash back terms of the loan. After I agreed to pay off XXXX they casually mention this will decrease by over 9,000 the cash back amount mentioned in the Loan Estimate terms I was presented XX/XX/2019
Quicken Loans should have been able to see the lien information when they pulled my credit report. XXXX being 1st Lien should have NEVER been news/surprise to Quicken Loans. I expected to be refunded in full the {$500.00} I paid for Appraisal cost. Appraisal I agreed on based on the inaccurate, deceitful " Loan Estimate '' of XX/XX/19.
When I demanded refund my request was escalated. They denied the refund and continued to say : " I reviewed the communication you had with us up front and did find that you explained to XXXX that you had completed an 80/20 loan. The 80 % is the 1st lien and the 20 % is the 2nd lien. Since we were advised you had the 80/20, we set up the application thinking that the 20 % was the 2nd lien as this is typically the case ... " Their job, as a lender, is not to " think '', " assume '', or " guess '' liens .... their job is to be thorough, do a professional, honest, job and provide borrower with an accurate loan estimate after using the tools available to them as a financial institution - such as : my full credit report. Instead they made assumptions .... The decision I made was based on their assumptions, presented to me as fact.
They have also denied me the contact information, requested several times, of the person they were in contact with in XXXX despite repetitive attempts on my part to obtain it.
Please stop this company from abusing borrowers like me : I'm a XXXX XXXX XXXX mother, head of household, holding 2 jobs, to meet my financial responsibilities and pay all my bills on time ... they just scammed {$500.00} out of me, and have no remorse or sense of responsibility for their actions/mistakes. They refuse to refund me the {$500.00}, they mislead me into paying for appraisal.
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| 12/22/2022 |
Yes |
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- Trouble during payment process
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Web |
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I received notice in XX/XX/XXXX for loan # XXXX that sometime in XXXX they would be doing my XXXX XXXX. I had a payment scheduled for XXXX and marked Custom on the payment and made notes on the account that the amount was to be applied to XXXX. I paid a total of {$1100.00} of which the amount due on XXXX is {$1000.00}. I made notes on the account to please include the XXXX in there XX/XX/XXXX XXXX XXXX.
I did advise I was paying the balance on XX/XX/XXXX which should bring my Mortgage payments up to date before the end of the XXXX. However, Rocket Mortgage XXXXXXXX XXXX did the analysis on XX/XX/XXXX and failed to include the amount I had paid towards " XXXX '' as a result they say I have a shortage. I have contacted them XXXX XXXX to tell them they did the analysis prior to the full payment of the XXXX which I did pay post to the account. They based their analysis on the funds that were there and refuse to take into consideration the amount that cleared. Their refusal to consider the amount that I said was to be applied to XXXX, they are now asking for an ADDITIONAL {$1100.00}. XXXX of the reps I spoke to said that I was ok that it would balance out automatically, that there was only a shortage of {$7.00} due to a small increase in taxes. I paid the {$7.00}. Then, The mortgage company took the monies I had paid part of my XXXX Mortgage payment whose portion is XXXX and added it back showing that I owed {$2400.00} or something to that effect.
I have called them XXXX XXXX to tell them that I was NOT going to pay an additional {$1100.00} because they have the monies pending in the account when they did their XXXX XXXX, and they did not include the partial payment I had made because it did not reflect on my account until XX/XX/XXXX. I have contacted them XXXX XXXXs about this error/issue and they refuse to adjust the Escrow and are asking for an additional XXXX by XX/XX/XXXX which already was applied to the account on the XXXX XXXX which had not cleared & post to XXXX when they did their " so called '' analysis. They are trying to rob me of my monies and force me to pay more on my mortgage when they alredy have the money. My insurance is not due until XX/XX/XXXX.
I am the sole provider for my household and everything has gone up and I am doing XXXX to keep up with my payments so that they are paid in full before the end of the XXXX They should have better listening skills and correct my account & include the monies I already paid and they failed to include on their analysis due to a timing issue.
This is a big deal because my mortgage should go down by {$100.00} and it is all due to Rocket Mortgage failure to help me.I can not dish out almost XXXX for a mistake or failure to verify or adjust accordingly.
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| 01/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
Older American, Servicemember |
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My name is XXXX XXXX XXXX. I am an XXXX ( soon to be XXXX ) year old, 26 year XXXX XXXX. The reason I am writing is because I was told some very disturbing news that does not makes any sense to me.
I purchased my home in XX/XX/XXXX. I have refinanced a couple of times over the years for various reasons.
In XX/XX/XXXXI suffered a XXXX and a XXXX XXXX. At that point I refinanced my house to add my girlfriend on the title in the event anything happened to me.
I refinanced my home with Quicken Loans on XX/XX/XXXX.
My girlfriend, XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX.
As I mentioned I am a 26 year XXXX XXXX. This past year I was told there was a program available to veterans that could assist in paying my property taxes on my home. I inquired about the program and was told by my county that information could not be disclosed to me because I did not own my own home. I did not understand what I was being told because I bought my house and have been making payments since XXXX.
With the help of family we began to try and understand what I was told.
Supposedly in XX/XX/XXXXwhen I was in the hospital recovering from a XXXX and XXXX XXXX and refinanced my house I am being told I gave my house to my girlfriend by a deed and that I did not refinance it. I do not understand why someone would think I would do this and I am not sure how this is possible. I refinanced my home to add her on to title. I have been making payments on time every month since I bought my home in XXXX.
My daughter in law contacted Quicken Loans who last did the refinance on my home. She was told on XX/XX/XXXX by XXXX XXXX from Quicken Loans Originating Team that I was in deed on title at closing in XXXX. She further said that the title company is a sister company and she would have documents forwarded to me showing I was on title.
I am now being told from Quicken Loans that I am not on title and that I have been paying my mortgage on time every month for a home that I do not own.
I do not understand.
In looking at my loan application in XXXX ( copy attached ) with Quicken Loans it shows manner in which title is to be held XXXX. Title will be held in what Name ( s ) : XXXX XXXX, XXXX XXXX XXXX. This goes to show that again all parties agreed that I am the owner of my home. Those were the terms I agreed upon when I refinanced my home. That is why I signed every sheet of paper when I refinanced my home.
I NEVER gave up ownership of my home. I have no money to go anywhere else. I have equity in my home that I can not afford to lose. I need help to get my home back.
Loan Information : Quicken Loans Inc.
Loan Number : XXXX Loan to : XXXX XXXX XXXX XXXX XXXX Mortgage Loan Amount : {$66000.00} My address : XXXX XXXX XXXX, XXXX, Ohio XXXX
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| 11/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
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From : XXXX XXXX XXXX Date : XX/XX/2021 at XXXX XXXX EDT To : XXXX Subject : Rocket Mortgage Loan To the Board of Directors of XXXX XXXX, My name is XXXX XXXX and I have a relationship with your firm that Ive enjoyed for a few years now.
A few months ago I inquired about a home mortgage through your relationship with Rocket. I was only looking for a mortgage for about 50 % of my homes value. In the very first call I explained to XXXX XXXX that I did not carry wind insurance on my home and was this something they were ok with. Just Wind Insurance costs $ XXXX $ XXXX with a {$100000.00} deductible. He got back to me with the only state we require wind insurance is Hawaii.
So we went down the road, I was satisfied with where we were going and moved more assets in to get more favorable pricing. A month or so goes by and I get a request for my wind policy. Needless to say I was upset. By then, I had dropped my processes with a couple of other lenders and now rates were rising. This has put me in a difficult position. I now have to pay an extra $ XXXX/year, ( which is a throwaway given the deductible ). Im sure XXXX did not do this on purpose, we all make mistakes. But the way its been handled has not been right.
My processer, XXXX XXXX has been great. She did not know I had been told no wind insurance was required but totally understood my predicament. We spoke and I asked XXXX for a Quarter point reduction in the rate because of what Rocket had done to help offset the increased costs due to the Insurance requirement. They gave me the quarter point reduction but tacked the nearly point on to the closing costs, basically treating it as a buy down. XXXX apologized, knowing I was not looking to buy down. She reached out a few times to get some feedback but never received a response, then she was out for a few weeks but had told me someone would get in touch with me. No one did so I sent an email yesterday and after a few emails was told no way they are budging. By the correspondence, Im not sure they even understood I was not asking to waive the insurance, only the point.
Ive tried to reach someone at XXXX, but always ended up with someone at Rocket. Rocket has little to lose, XXXX had no input from me because there was no one to speak with. So now Im faced with potentially having to transfer the assets out of XXXX to get a mortgage elsewhere at a higher rate, all due to Rocket.
The last call yesterday a lady named XXXX XXXX got on the phone, was very nice and indicated shed be back to me by Monday. Im writing this as she is with Rocket and just wanted to ensure someone at XXXX had seen this.
Ive attached some email correspondence ( there is more ) and would appreciate a response.
Thank you, XXXX XXXX
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| 11/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2020, I checked my credit scores on XXXX XXXX and was excited because my XXXX and XXXX scores had risen by 30+ points. My husband and I had been working to improve our scores so we could get our mortgage refinanced through a traditional bank instead of our escrow services. Quicken loans was contacted about this a few years previously and told us that we needed to have a FICO score of XXXX. So, we kind of gave up. Well, not watching our credit scores, they rose more. Again we tried to refinance through Quicken Loans and was told this time that we had to have a FICO score of at least XXXX. So, we paid off a whole bunch of debt and worked hard to get over that XXXX mark and finally did on XX/XX/2020. I called Quicken loans to see if we could finally refinance. We were surprised to find out that they went off of our highest scores. It was strange that my XXXX score, checked that morning was below XXXX. XXXX and XXXX reported my scores well above XXXX. But Quicken Loans informed us that my XXXX score was the highest at XXXX. How can there be this much of a discrepancy when I look at my credit report and when they look at my credit report? And why do I have to pay a monthly fee to any credit bureau to raise a number that I am judged by? Looking at my three free credit reports once a year doesn't even include my credit score. So how can someone just pull up my credit score and I, whom this number belongs to, not have that privilege? And don't you think if I had the money to pay these companies, my credit score would be higher so that I wouldn't have to pay to get this number? This credit bureau system that's in place is so flawed, ridiculous, and so extremely frustrating. Telling me I'm using 100 % of my credit and lenders see me as a poor choice to borrow money. My debt to income ratio is 8 % and I should open a credit card account to raise this magic number. But don't use your credit card over 30 % of the credit line or this will lower your number. I guess what I'm trying to convey is, why are we judged by a number? Everyone makes mistakes in their life. How can Quicken Loans tell me to do all of this stuff to raise my credit score and when I do, they don't hold up their end of the deal with no consequences for them, but another inquiry goes on my report? And their website that says you are qualified to refinance or buy a home but when they call you the second your phone number is entered, you are not qualified because of some new excuse. This is false advertising, bait and switch, and very deceptive. It's pitiful how businesses, financial institutions, landlords, and even potential employers can base their decisions on a number rather than looking at someone and asking them questions.
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| 04/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My real estate agent recommended Quicken Loans ( Rocket Mortgage ). I started working with XXXX XXXX XXXX # XXXX in XXXX of 2020. After he run my credit and evaluate my documents I was given a {$350000.00} pre approval letter and he told me I can shop for apartment and it will be an easy closing. In a meantime I was getting phone calls from their sales team on a daily bases asking me to use the letter and pick a unit.
I finally found a unit and the seller accepted my offer. After several days I received a phone call from XXXX and I was told that my tax amount is not sufficient and they can't approve my application. When I asked why he didn't tell me that in the beginning his reply was " I was busy moving from XXXX to XXXX and didn't look at your file properly '' I filed my taxes in XXXX and asked QL to assign a different banker so I don't go thru the same bad experience again. I received a phone call from XXXX XXXX XXXX # XXXX who is XXXX 's director and he gave me all sort of guarantee and promises that my numbers are good and he will make sure everything goes smoothly.
I found a condo and seller accepted my offer.The next day I was introduced to XXXX XXXX who's a purchase specialist.I was advised to go with 15 % down instead of 20 % and pay little mortgage insurance which I agreed to.
The whole process was everything but not smoothie was hard to get answers and level of customer service is poor. Anyways I could see movement and the closing day was approaching. My lease ended on the XXXX of XXXX and XXXX told me we can close on the XXXX so I put my stuff on rental truck and moved to a hotel waiting for the next Friday XXXX.
On the XX/XX/XXXX I received a phone call from a person who works as mediator for the company. He told me they just realized that the building savings aren't sufficient and we can't close on the deal unless I put an additional 10 % down or $ XXXX.I was shocked because that a large amount that I couldn't afford. I was told I can't communicate with XXXX or XXXX unless I come up with the funds.That person was arrogant and he didn't want to hear me out.
The next day I was contacted by XXXX XXXX a resolution advocate for the company and she tried to smooth the things and promise me that we can work on this and she will be in touch with me.
I was left homeless, and now the seller tried to block my {$30000.00} escrow money.
XXXX asked me for all hotel, storage, rental receipts assuring me she will do her best to cover my expenses.
Today she told me she conducted two investigations and she agrees that my file was mishandled but Quicken Loans can't cover my living expenses while this is ongoing.She also gave me resources in case I decide to file a lawsuit for damages.
|
| 07/03/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Quicken loans changed their loan conditions for no GOOD reason ( or one we could find out ) after 4 years saying that the employee that set up our loan 'made a mistake ' and we were supposed to be paying hurricane insurance which quadruples the cost of our overall insurance and makes the house NO LONGER AFFORDABLE to live in and now we have to sell. It is not right for them to change an agreement because someone screwed up because we based our decision to buy this home BASED ON THE AGREEMENT AND LOAN CONDITIONS THEY SPECIFIED at the time b/c what they offered made this an affordable purchase. We were told repeatedly ( which WAS WRONG and we PROVED it to them via our state insurance agent ) that the hurricane insurance was 'required by state law ' -- a total lie and proves their incompetence. We accepted this lie for a year and had to pay the increased insurance and then we got hit with a huge escrow bill that we have to pay. So we protested again this year, XX/XX/2018 when we got the nearly {$1700.00} bill and after we proved to them that it is NOT 'state law ' to require this insurance, we were then told that the 'investors require it ' but was NEVER answered about WHY, what basis are the investors using for this decision because if they are using the 'state law ' justification, it is not right or fair to do this to us. We have repeatedly asked them to honor their original agreement with us as they are a multi million dollar company and a couple thousand dollars isn't going to hurt them but it is hurting us to the point where we have to sell and move. They refused. Then we asked them to at least give us a break and split the difference with us to at least make up for their 'mistake '. They refused. All they would do is extend our payments. Big deal. We will still have to pay the full amount when we sell the house. Totally unfair. They told us basically that we should thank our lucky stars we weren't having to back pay for 4 years of hurricane insurance we were 'supposed ' to have. Please! If we had known of this requirement, we would have NEVER chosen to go with this company for the mortgage! They don't care about losing our business or the bad word of mouth and internet reporting they will receive. They NEVER answered us about the reason for the investors requiring this insurance and that is unacceptable. Their needs to be big justification for this forced changed if someone is going to lose their home over it!
If a company is allowed to change their agreement with consumers willy nilly or because of a 'mistake ' or a 'change in policy, ' that will end up amounting to bait and switch tactics and is unethical at the very least. They can always use these excuses then and get away with it.
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| 06/30/2017 |
Yes |
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Web |
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We closed on an FHA mortgage in XX/XX/XXXX, signing our closing documents on XX/XX/XXXX. Upon closing, we were informed of the functioning of an FHA mortgage, primarily the Mortgage Insurance on our loan. The closing officer informed us that the mortgage insurance would drop from our mortgage at 78 % of the value of the of the loan and pointed to the corresponding documentation in the paperwork. Additionally, I, along with my husband, mother and father whom we bought the home from, recall this information being verbally stated and showed to us in the closing documentation. In XX/XX/XXXX, we met the 78 % mark of the value of our loan. At that time, I contacted Quicken Loans to inquire as to why the Mortgage Insurance has not dropped off of our payment. Unfortunately, we were informed it does not ever drop on our present FHA loan, and we had the option to refinance if we would like. After reviewing my closing documentation, it was determined that the closing officer had us sign documents stating both the FHA guideline prior to XX/XX/XXXX and the new FHA guidelines. These documents provided conflicting information regarding the mortgage insurance requirements. As the loan holders, it is our primary concern that we should no longer be paying the cost of mortgage insurance past the 78 % of our original loan value, due to this being stated in a document we signed at closing. We, as the signees of the closing documents and not the producer of them, should be held to the lesser restrictive of the two documents/contracts. Since finding out we signed conflicting documents, Quicken Loans has been working through our complaint and concern for several months. However, as of today, there has been no resolution to rectify the mistake which would fully correct the situation without additional cost to us i.e. refinancing. The options presented to us are not satisfactory and do not monetarily compensate us for the cost of the mortgage insurance we are unrightfully paying and will continue to pay the duration of the loan. At this time, Quicken Loans is not honoring a signed contract with one of its loan holders, ourselves. Therefore at this time, I am requesting that Quicken Loans monetarily compensate us a total of {$2000.00} which is the approximate total amount we will pay in Mortgage Insurance past 78 % of our original loan value for the remaining life of our mortgage. We submitted a letter to Quicken. loans requesting this monetary compensation by today XX/XX/XXXX. However, as of approximately XXXX Eastern Time on XX/XX/XXXX, no answer to our request has been received. We did receive confirmation that our letter was received by our Client Relations Specialist as of yesterday XX/XX/XXXX.
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| 05/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Good evening, I appreciate any assistance that the CFPB can please provide me with my mortgage lender. My issue is not with being able to make payments, rather, it is with Rocket Mortgage ( aka quicken loans ), unwillingness to communicate or produce documentation that clearly states changes to my account. In addition, they have refused to allow me to make applicable changes to my mortgage as I deem necessary.
I closed on my condo in XX/XX/XXXX and throughout the entire process, rocket mortgage actively misrepresented my mortgage terms and deceived me about the activity on my account. As a result of their predatory business practices, deception, and misrepresentation, they had failed to pay my XXXX policy as previously agreed and stated that it was a " filing error { sic }. '' I have since removed this responsibility from them as it was optional. The application process presented an option to allow Rocket to submit this payment on my behalf. As a result, the original terms of my mortgage were falsified to account for bad data ( included XXXX payments that Rocket deliberately and intentionally failed to pay.
When I inquired to rocket in XX/XX/XXXX, they finally admitted the " filing error '' and could not provide any reassurance that such errors would be presented in the future. Instead, I have received more deception.
Within the past 90 days ( it is now XX/XX/XXXX ), I have still received no such credible acknowledgement or response to my inquiries.
I had spoken with XXXX XXXX, XXXX XXXX, and two other " XXXX '' who refused to provide their last names. Neither employee would provide any other identifiable employee number to be used for external verification.
These individuals have straight out deceived me to my face claiming to be managers, however, their titles are " Executive Servicing Resolution Specialist, '' which, after research, I have verified are 'customer support roles. ' When I was on the phone with deceptive manager XXXX XXXX XXXX ), they spoke down to me in a demeaning, harassive, and aggressively bullying manner.
This issue has escalated to the point where I can no longer have a civil conversation with my mortgage lender and I can no longer even attempt to communicate with them.
I required immediate assistance to speak with a professional member of management.
At this point, I feel very physically threatened by the aforementioned individuals. I feel that my very life and livelihood is in imminent danger. I have been victimized by my mortgage lender for 9 months and this is completely unacceptable to me. This is harassment.
Please reach out to me if you need any more information.
I really appreciate any help that you can provide.
Best Regards, XXXX XXXX
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| 11/25/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In XXXX of XXXX, I wanted to refinance my house so I could lose the PMI payment. I contacted Quicken Loans and they asked what was my ultimate goal. I said to lose the PMI payment and have a conventional loan. XXXX ( who no longer works for Quicken ) said I was not eligible because my credit score was too low. He suggested a two step refinance process to get my credit up. First, refinance to payoff the credit card debt to help rebuild my score and then refinance again once the scores were at XXXX. He said after making four payments and having an eligible credit score they can start the new conventional loan. I said I don't want to pay closing cost twice and he assured me since I would be a current client I would pay very minimal closing cost. I proceed with this loan and got my credit score up. In XXXX of XXXX, I contacted Quicken Loans and worked with XXXX. After the {$500.00} appraisal fee was paid and the underwriters looked at my information, he said I was not eligible to do a conventional loan because I had a foreclosure in XXXX of XXXX and could not get a conventional loan until seven years from that date. This be would be XX/XX/XXXX. I explained that I submitted the foreclosure document back in XXXX of XXXX and at that time I should have been informed that I would not be eligible for losing the PMI until XXXX. He agreed and they did reimburse me the {$500.00} appraisal fee I paid. I then contacted Quicken 's complaint department. XXXX said that was terrible this happened and offered {$500.00} off my next loan. I told him that we were not on the same page and feel I deserve to have all the extra costs reimbursed. He said he would review the situation and get back to me. When he did he said he found nothing wrong and they were not able to go back to the recording of XXXX 's conversation with me to verify what XXXX said because the conversation was erased. They only keep that information for 90 days. My issue is I should have never been told I could move forward until my foreclose had passed the seven year window. My original loan principal was {$250000.00} with a 3.375 % interest rate. The Quicken Loans amount became {$270000.00} at a 5.625 % This was ok because I was told it was temporary, they were giving me {$1200.00} to pay off credit cards, and once my credit was up they could get me into a better loan. That never happened and my monthly payment went from {$1900.00} to {$2.00}. Now I was forced to refinance again because I could not continue paying an extra {$370.00} a month. So refinancing again brought my total principal to {$290000.00}. In the end, Quicken Loans was aware of my foreclosure from the beginning and should have never moved forward with putting me into a loan.
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| 01/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Last month I expected, incorrectly, that the Social Security payments my wife and I receive would be increasing. In fact the increase happens this month. As a direct result my XX/XX/2022 payment was returned for non-sufficient funds. This much was obviously my mistake. Historically however XXXX has re-cleared any check returned NSF without any comment. This time I received an email telling me that the check was returned and that it would be re-submitted on the XXXX. The email also stated that if the check was returned again no further submissions would take place. Since I have already received my XXXX 1098 and since it appears the payment will be returned again I first emailed them, twice, asking them to submit the payment one last time as my wife receives her social security payment on the XXXX XXXX of each month ( mine comes on the XXXX XXXX ). When no response was received I decided to call them today. I spent over 27 minutes on the phone only to be told the same mindless rubric over and over that they could not submit the payment again because it was against their policy. Accordingly I asked for whoever worked there that could make a policy exception. I even explained to both XXXX and whatever " Team Lead '' he transferred me to that in my XXXX years in banking making policy exceptions was literally part of my job. First as an XXXX XXXX and later as a XXXX XXXXXXXX at multiple banks.
Both XXXX, and the Team Lead, insisted that NO ONE at Rocket Mortgage had the authority to make a policy exception. They went so far as to refuse to transfer me to anyone in the executive offices based on a fabricated explanation that I would only be referred back to them just to hear the message again that they couldn't make an exception to policy even though neither one of them understood why the the policy existed. Since that was the ONLY reason I called and given my experience in the financial services industry during which one of my primary jobs was to decide whether or not to make a POLICY EXCEPTION it is simply impossible for me to believe that no individual at the company could make a policy exception. I I have no idea what they think the purpose of customer service is but in my world it's about doing everything one reasonably can to make customers happy. I've certainly had to say no to customers however I NEVER said no by regurgitating the term " that's not our policy. '' I would actually explain WHY our policy said what it said and, if appropriate, I would and did ( many times ) make exceptions. Since I can not believe no one at the company can make an exception I am asking that you document this communication as part of your regulatory process and contact me if you have any quesstions.
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| 04/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We applied for a mortgage onXX/XX/XXXXwith Quicken loans - XXXX XXXX is/was the mortgage banker. We were approved for {$170000.00} then after underwriting {$160000.00}. We were okay with this as it kept us in the monthly payment range we wanted. We received a link to download our approval letter, which we did and were told to find the house of our dreams.
We started getting emails every day and text messages from XXXX XXXX every other day and even got text messages saying we have appointments scheduled to speak with XXXX XXXX. We did not set up these appointments and we asked her in writing to stop sending us spam emails. They continued. I went to look at several homes one day and I got a call from XXXX XXXX asking how it went. I told her they were not great and we weren't rushing. XXXX XXXX said to keep in touch. Later that week we got a text message saying " reminder of XXXX 's phone appointment ''. XXXX did not make any appointment to speak with anyone at any time. I emailed XXXX XXXX and asked what/who was this about and who set it up. XXXX XXXX called me and I was told " if you don't stay in touch you won't be active ''. I asked " so are you not approving us if we dont talk every other day '' XXXX XXXX said " you wont be active but you are approved ''. Yes, I was upset. I was just going back to work and she was calling me again. We are in a stay at home order and were not in a rush to go out during this pandemic and tour homes.
Our realtor contacted us about a home, that we had loved, came back on the market. I set up a appointment to see it. He stated he would need a copy of our approval letter if we wanted to put an offer on it. I went to the app that I was originally given when we were approved to email it to him. I did not have access and a call customer service number was in its place.
After contacting customer service at Quicken loans, I was informed that XXXX XXXX withdrew our loan application and put a note in " XXXX to re-evaluate ''. I was told that I would have to re-apply. Pulling our credit again, that close would have caused a hit to our credit score. I was so upset, I told the representative that I never told her to withdraw the application and I was just told today I was still approved. The representative stated that it was withdrawn by XXXX XXXX. The representative sent a message to the director to see what she can do and we are waiting to hear.
In the meantime, I emailed XXXX XXXX and asked what is going on. She states that " Never did I once say I will have to repull your credit. I simply said I can re-activate your profile '' so she admitted withdrawing our loan without any cause other than being upset I didn't want to speak with her every other day.
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| 06/29/2015 |
Yes |
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- Settlement process and costs
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Web |
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I am a XXXX time home buyer in XXXX Maine who applied for an FHA loan through XXXX of the nations largest online home mortgage lenders.
The Sellers and I desired to complete a private sale because that suits our preferences.
The Sellers and I drafted a purchase agreement together and I submitted the draft to my attorney for review and corrections. My attorney placed in the Purchase Agreement contract language that would protect the interests of both the Sellers and I.
XXXX stipulation that protected the buyer was that if the appraised value of the property and therefore the financed amount is less than the agreed purchase price minus the earnest money down-payment, then I would be released from the requirements of purchase agreement and could demand a refund of the earnest money.
The home buying process with the lender initially went very quickly and smoothly up until the order for the appraisal was issued. At that point, the process slowed to a standstill because no Appraisers have bid for or accepted the order.
After the appraisal order was issued two weeks and no appointment was made, I became concerned and obtained the Roster of Appraisers in XXXX XXXX in Maine and called each XXXX. I learned that most of them had made it an unofficial policy not to accept orders from XXXX and some explained their negative experiences in prior dealings. I learned of many abuses that the appraisers endure that I would like to relate to you if you inquire it of me.
I did n't know what XXXX were so I did some further research learned that XXXX serve as a XXXX parties that prevent conflicts of interests between the lenders and the appraisers.
The appraisers that I spoke to were pleasant people and professional, they all stated that they had plenty and enough work without the need to reply to orders from XXXX so that they may avoid the difficulties they had previously experienced.
I had submitted the Purchase Agreement to Quicken Loans on XXXX XXXX 2015. The closing date was initially scheduled for XXXX XXXX 2015. We did not close on this date because no appraisal has been completed. I am told that all other requirements have been met.
The next closing date is XXXX XXXX, the date that my Purchase Agreement expires.
No appraiser appointment has been scheduled. I am concerned that I XXXX lose my Earnest Money down-payment if the sellers decide not to sell to me after our purchase agreement contract expires and no appraisal is completed and I ca n't close.
HELP! I do n't want to lose my money because the lender ca n't get an appraisal scheduled.
What can my family and I do to get an appraisal and hopefully close on this home by the closing date on the Purchase Agreement Contract?
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| 10/24/2023 |
Yes |
|
- Trouble during payment process
- Payment process
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Web |
Servicemember |
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I have been in arrears on my mortgage for the past three years. Every time that I sent in a partial payment to catch up, it was returned to me with a letter stating that they wanted the entire amount. This happened multiple times.
In XXXX of this year, I decided to try and sell the home to pay them off. I found a buyer and the house was set to close in XXXX of this year. The closing was then rescheduled to XXXX.
On Tuesday, XX/XX/XXXX of this year, XXXX XXXX XXXX, the attorney for Rocket Mortgage sent an email to my attorney requesting that I make one months payment. The email was forwarded to me, and I purchased a money order in the amount of {$560.00} and mailed it to the address he provided.
On Friday, XX/XX/XXXX, the payment was mailed back to me stating that they wanted the full amount.
The closing date was then rescheduled to XXXX, but we did not close because the buyer did not have funding in place.
On XX/XX/2023, I received a billing statement from Rocket Mortgage in the amount of {$15000.00}. The payment was due by XX/XX/2023.
The closing was then rescheduled for Friday, XX/XX/XXXX at XXXX XXXX. A few hours before closing I received an email from the Buyers attorney stating that she did not have all the funding in place, but they still wanted to proceed. We did not close that date.
On Monday, XX/XX/2023, I withdrew {$16000.00} from my savings account and purchased a certified check in the amount of {$16000.00} payable to Rocket Mortgage. I mailed the check priority mail through XXXX. Tracking XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Although the check was scheduled to be delivered on Wednesday, XX/XX/XXXX, records show it was delivered on Thursday, XX/XX/XXXX at XXXXXXXX XXXX
On XX/XX/2023, I received a billing statement from Rocket Mortgage in the amount of {$16000.00}.
On Friday I checked my Rocket Mortgage Online Account to see if the payment had been posted and it had not. On Monday, XX/XX/XXXX, I called Rocket Mortgage and spoke to XXXX. He verified that the payment was received on Friday, XX/XX/XXXX, and that it had not been applied to my account. On Tuesday, XX/XX/XXXX, I called Rocket Mortgage and spoke with XXXX. She too verified the payment was received but stated that she could not apply the money to my account.
I am filing this complaint because Rocket Mortgage has been requesting payments this entire time and now that they have received it, they refuse to apply it to my account or return it. They are pursuing foreclosure instead. How is it legal to bill someone and then keep the money after theyve paid without applying it to their account? This is theft.
I would like the back payment applied to my account or returned to me immediately.
|
| 05/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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The loan was made without an escrow account and I wasnt made aware of the fact that my lender would force the escrow account on my loan. Could not get my home insured back in XXXX due to the age of my roof. I only borrowed XXXX of the equity in my home ( home worth is XXXX. The mortgage company charged me a couple of XXXX dollars for the three months that I was not able to get my home insured. This year when I received my insurance quote, I would not be able to afford the cost, so I searched for a better price and was told by the insurance company that I would have a 10 day grace period to get a new policy. I was without insurance for a total of 10 days and was told that I could pay the XXXX to cover the lapse in insurance. After I paid the insurance lapse, I was told that my payment would have to have an escrow account attached to my loan and that it would cost three times more than the policy I obtained and did not inform me that I had a right to choose my insurance company. When I asked Rocket Mortgage how they thought I could pay them this amount, I was told that it was only going to be going up and I explained to the lender that if it wasnt removed that I would loose my home. They were not willing to work with me on this and I explained that I didnt know that they could force me to have an escrow account as long as I had paid them for the 10 days of the lapse in coverage. In the meantime I was late on a payment due to having health issues and had to resign from my position as a XXXX XXXX and now on a fixed income. I authorized my account to be paid up to date, but it was supposed to be for two months at XXXX each. When I logged into my bank account the lender had taken XXXX, and the new payment of XXXX, which I had not approved. I even had the curtsy to call the lender to inform them of my situation and being late to pay the next payment and they still turned it in to try to reduce my credit score. The lender has threatened me with foreclosure, even though I had informed them that I had no intention of defaulting on the loan. I have been harassed by the lender and recently paid the XXXX payment and they have sent me a letter stating that I still owe the XXXX payment and that they may send an inspector out to make sure that my home is occupied and there would be a charge for this service. I have insurance on my home and I will be paying it off in the later part of XX/XX/XXXX, so I will no longer need to have the escrow account. Rocket Mortgage is a predatory lender and they were attempting to do nothing but take my home and profit from it. The fact that they have made absolutely no effort to assist me in this matter is beyond me. Thank you for your time.
|
| 06/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Initially I started to get calls from Rocket Mortgage my current mortgage company holder. I was hospitalized and I was getting approximately XXXX calls per day and continued to have voicemails. When I was able, I called back they were marketing the possibility to refinance my loan. XX/XX/XXXX I spoke with XXXX and she was going to work up numbers and get back to me. When she called me back, she advised my home was worth in the updward of the low XXXX. I advised her I didn't agree with the valuation as I know home in my area have been going for XXXX on the low end. I then advised her I was frustrated as this happened to me once before with them in XXXX and I informed her I was not interested in moving forward and thanked her for her time. She said she was sorry. On XX/XX/XXXX I got a call from XXXX asking me to call him back at XXXX he wants to work something out with us. I called back and left a voicemail and informed again to please not reach out to me as I was not interested in moving forward with refi. Since then I kept getting a call almost on a daily basis from XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX. When these calls came in I wasn't answering as I had already informed XXXX I was NOT interested in moving forward. FInally I called XXXX back again and I left her a voicemail asking her to please stop the calls, and no need to pass me onto anyone else. Well, XXXX then proceeded to send emails me to me. XX/XX/XXXX was her first email. I responded again with no need to speak as their services was not needed. I asked to please no longer reach out and at this point its considered harassment. Well, XXXX didn't stop she scheduled us for a call, and finally had to get on the call again and I informed her to stop calling me as I will be reporting this harassment to CFPB because I simply cant afford to get several calls per day and voicemails and emails when I informed her I was NOT interested. On XX/XX/XXXX I got yet another call from another rep at XXXX Mortgages customer satisfaction team, his voicemail stated its important regarding my current mortgage. Well, because I do have my current mortgage with them, I called back. He was yet another rep trying to get me to refi my mortgage loan. I became so upset I told him this is enough and if they continue to call me, I will be in contact wth an attorney and didn't appreciate the harassment. He apologized and ended the call. now as of yesterday XXXX I am starting to get the same type of marketing calls although I continue to tell them to STOP CALLING. Im not sure what else I can do regarding this anylonger and I refuse to change my phone number to avoid the calls. Please help me.
|
| 05/29/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Credit decision / Underwriting
|
|
Web |
Servicemember |
|
I got divorced in XXXX of XXXX. At the time of the divorce, part of the settlement was to allow my ex-wife to stay in our marital home since we had a young daughter. We agreed we did not want to disrupt her life. When I left the home as part of the settlement my ex-wife agreed to take over the house expenses and mortgage. It was an adjustable mortgage with XXXX XXXX. During the years she has tried to refinance the mortgage into her name before it began to adjust but does not qualify, we then tried to look at HARP options but the mortgage is not owned by XXXX or XXXX XXXX so we were told no on that option. Fast forward, she has been paying the mortgage in hopes her income would go up and she would be able to refinance out of my name. The mortgage began to adjust as of XXXX XXXX. I was recently laid off last year during XXXX XXXX, and went from making XXXX to each year less and less. Now in XXXX I am making XXXX. My ex-wife decided to leave me with the house after she realized she would not be able to put the mortgage in her name so I have had to move back into the home. I have contacted Quicken loans to try to do a modification to a fixed mortgage since the rates are adjusting and going up and now I make a lot less, I provided all the documentation they required every XXXX weeks. After providing the documentation every XXXX weeks I realized I was not getting anywhere, I called and escalated my case to their XXXX relations group. I spoke with a XXXX XXXX in the executive office who said he was a supervisor. I spoke with several Quicken employees who said they were supervisors and were not. XXXX XXXX, XXXX XXXX, XXXX XXXX. The company employees lack integrity. Anyway, after several calls to follow up and back and forth, XXXX XXXX told me my modification request was denied, his reason was I made too much income. I asked how was my income calculated he refused to disclose the math, how can you tell some XXXX they are denied and not explain why? In addition to this I also received my mortgage statement for XXXX with an additional {$180.00} fee showing up on the statement with no explanation of why. I called to ask them why and to remove it and they have yet to resolve the issue. The executive relations rep XXXX slipped up and said it was XXXX charges, when I questions it further she said she was not sure what is was and would look into it. She was also suppose to be a supervisor, when I asked to speak with her supervisor, she said it was XXXX XXXX. Again Quicken employees are being dishonest. I feel absolutely uncomfortable with with them no XXXX in there executive relations group seems to be honest and I do not know who else to go to to hear my case.
|
| 11/25/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
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Web |
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|
I was in the process of re financing my home, I was working with a few different mortgage companies trying to find the best deal. XXXX of these companies was quicken loans. I made a decision to go with a local company but the banker I was dealing with at quicken loans using their aggressive tactics told me " the rates went up this morning but lucky for you I locked you in already. '' Not knowing everything about mortgages like most people, He made me feel like I was already stuck and I had to go with him. So I went ahead and filled out the mortgage application and within minutes they had my credit card info and charged me a {$500.00} deposit for the appraisal and credit info. I felt this was quite quick but knew It was part of it so it was fine..
I was rubbed the wrong way from the very beginning and felt uncomfortable using this company, so I asked around and also the lender I wanted to work with and found out I can back out and cancel the loan and if I did it soon enough I could get all my {$500.00} back. So this is what I did, I called Monday morning the XXXX of XXXX and cancelled my loan. I told the banker I want to stay on the phone until it 's 100 % finished. He then told me it 's done. There is nothing more you need to do. I then asked him to transfer me to the right person to talk to about getting my refund to my credit card. As I spoke to the woman in that department she told me everything was final and it would take 7-10 business days and I would see my refund. So I waited until Friday XXXX XXXX and never saw my refund, so I called to find out what was going on. A lady in customer car looked up my info and said you 'll see it on Monday and to call again if it 's not there.. Monday comes, no refund. So today, Tuesday morning the XXXX of XXXX I called again to find out what 's going on. I get another lady in customer care, as she looks up my account she tells me they have n't even started the canceling process, and this process will take their team 8 days to complete and then the refund will come 7-10 business days from that. It has been 15 days and I will not receive my {$500.00} refund from a multi-billion dollar company for at least another 2-3 weeks! 5 weeks in total is completely unacceptable. It 's a credit card, very easy to refund a charge..
The high pressure, plus using tactics to make me feel trapped just to take my money as fast as possible and then give me the run around and hold my money hostage for as long as possible so they can make more money is downright disgraceful and I am absolutely disgusted with this company. Hopefully something happens with this and consumers are warned about working with any company like this.
|
| 10/11/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Fees or costs during the application process
|
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Web |
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Rocket Mortgage/Quicken Loans churned 5 refinances in 3 years for an elderly person with XXXX, charging him {$25.00}, XXXX in fees and costs. They did not require him to escrow taxes, despite tax records showing he was behind, they charged him for new title insurance policies all 5 times which is not customary when refinancing with the same lender. They failed in their fiduciary duty to identify and report a customer with diminished capacity. They charged him discount points/orgination fees and allowed him to roll all costs into his newest loan, thereby driving up a XXXX loan to a XXXX and now that all his equity has been drained, they are foreclosing. They also failed to make the roof repair part of the loan agreement, so the roof that he indicated he was using the refinance for, was never repaired and is now damaging the property. Note that loans XXXX and XXXX were all taken out just to refinance the previous loan to Quicken-no money was cashed out to the borrower or to other debtors. I think a fiduciary crime has been committed here. If you look at loan XXXX, taken XX/XX/XXXX, it cost the borrower {$4000.00} to make the loan only to save {$53.00} per month, then 11 months later he was allowed to refinance again at a cost of {$4600.00} just to save {$43.00} per month, then he was allowed to refinance again 10 months later at a cost of XXXX which he used to pay off an XXXX credit card that only required a XXXX XXXX monthly payment -- no credit counseling was provided or suggested, nor advice against refiancing for the XXXX time in 3 years to pay off something well within his budget. It was the responsibility of Quicken/Rocket to raise a flag at this type of activity on the same address yet they failed to take any action. I want a full investigation of how this was allowed to happen.
XXXX. QUICKEN LOANS- XX/XX/XXXX, borrowed {$75000.00}, total closing costs : XXXX, Closing costs financed : XXXX interest rate : XXXX Term : XXXX points : 1.38 % Monthly Payment : XXXX XXXX. XXXX LOANS- XX/XX/XXXX borrowed : XXXX, total closing costs : XXXX Closing costs financed : XXXX, Interest rate : XXXX term : XXXX XXXX % monthly payment : XXXX Paid off XXXX and got {$19000.00} cash out XXXX LOANS XX/XX/XXXX, borrowed XXXX total closing costs : XXXX, closing costs financed : XXXX, interest XXXX, term : XXXX, points : 1.75 % monthly XXXX Cash to borrower : XXXX only paid off XXXX XXXX. XXXX, borrowed : XXXX, closing costs financed : XXXX interest rate : XXXX term : XXXX, XXXX %, payment : XXXX Paid off XXXX XXXX. ROCKET XXXX, borrowed : XXXX, closing costs financed : XXXX, XXXX rate : XXXX term : XXXX, points : 1.50 % payment : XXXX cash to borrower : XXXX
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| 01/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
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Web |
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I am currently serviced through Rocket Mortgage. They offered me the foreberance program for Covid 19 releif. When presented, we were left under the impression that the foreberance program was a pause in payments, nobody from Rocket Mortgage contacted us to discuss what the program actually was. They did not pause payments, instead at the end of the program which just ended in XXXX, all payments during the forebarance became due. Not just escrow shortages for taxes and insurance, no every payment of almost XXXX because due, for a near total of XXXX. Both my wife and I are currently unemployed, we are both struggling with employment while taking care of our recently diagnosed XXXX son. Per my research...
Fair Credit Reporting Act has asked servicers ( Rocket ) to consider the impact of COVID on borrowers situations, and provide flexibility where needed Rocket did not provide any information regarding COVID-ALM - this was a requirement per FHA To my recollection we did not receive a letter of NO LUMP sum is REQUIRED Rocket made it clear it was required to pay at the end of the forbearance, or sign up for a plan to repay immediately or we would go into default and take a negative hit on our credit report - even though we are waiting on XXXX in assistance Rocket did not send a letter to Borrowers ( us ) to sign and return about any loan modification options ( 30 days was required for our review ) Rocket did not provide any information to include additional months of total outstanding debt at the time of any mortgage modifications ( FHA requirement XXXX COVID-ALM would have fully reinstated the mortgage as follows : Must fully reinstate the Mortgage ; The COVID-19 Recovery Standalone Partial Claim amount includes only arrearages, which refers to any amounts needed to bring the Borrower current and includes : Mortgagee advances for escrow items ; projected escrow shortage amount ; and related legal fees and foreclosure and bankruptcy costs not higher than the foreclosure-related fees and costs HUD has identified as customary and reasonable. All Late Charges, and penalties must be waived. Mortgagees are not required to waive Late Charges, and penalties, if any, accumulated prior to XX/XX/2020.
Borrowers have the RIGHT to request a covid loss mitigation assistance through the termination of covid national emergency - no information was provided by ROCKET Rocket did not provide any resources or assistance to support the reinstatement of the mortgage Applied and were approved for a grant which is XXXX to be sent to Rocket - Rocket did not provide any type of assistance after efforts were made to bring the mortgage up to date or extension options.
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| 08/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I am a first time home buyer and on XX/XX/19 I was approved for a conventional loan by Quicken Loans by a representative named XXXX XXXX. I was told that a conventional loan was my best option because the houses I was looking at were in less than perfect condition. I found a home to purchase. This home was owned my HUD and my closing date for the home that I found was supposed to be on XX/XX/19, But I was unable to close on my property due to the fact that Quicken denied funding towards my property. They based their decision on the condition of the house. They said that repairs needed to be done before I moved in. I was told and it was also written by the appraiser that there was " Structural Damage '' to the house when in fact there was nothing Structurally wrong with the property because if there was then that would have been told to me by the home inspector. Due to the fact that the home was owned by HUD I was not allowed to enter the property to fix or repair anything because the home was sold " As Is ''. My real estate agent and I did every thing possible to help satisfy Quicken, we even offered an escrow hold back that would guarantee the work done once closed and they still denied that offer. I was denied at every level by Quicken, my complaint even went to the underwriters and they still denied me. At this point we had to look for new funding and in addition file an extension with HUD for an additional 45 days in order to find funding and still retain the property. During the process of finding another lender I spoke with a different lender and they said that they cant see how I even qualified for a conventional loan in the first place. When the next lender read over my loan application and estimate from quicken he said that the numbers didnt make sense and that I was being charged {$5000.00} to pay down points on my rate which I was not told my the quicken rep. At this point my 45 extension was denied by HUD they said they would only extend up to 15 day and because I had no funding at this time I had to forfeit the property and I lost my {$500.00} deposit to quicken and my {$400.00} deposit for the Home inspection and I had to fight and jump through hoops to receive my earnest deposit back from HUD. This whole process has been a nightmare to me, my family, and my real estate agent. I feel like I was WRONGFULLY denied because my loan was based upon the appraisal value of the house and not the condition. The house was being sold for XXXX and had and appraisal value of XXXX the house was not in great condition but it was " Liveable ''. Quicken loans has severely harmed me and my family and I would like action to be taken against them.
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| 02/27/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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We applied for a residential mortgage on XX/XX/2017 directly with Quicken loans We locked the rate in at 4.375. My co applicant was the main point of contact and over the course of 90 days, she expressed frustration on the lack of response, confusion over fees which changed constantly I took over as the main contact in XX/XX/XXXX, identified what I perceived as the fees disclosed from the various disclosures and an assurance that we would close by the next rate lock of XX/XX/2017. I was told that everything was in place and no problem going forward. The process moved from person to person with a complete lack of timeline. The XX/XX/XXXX rate lock passed despite earlier assurances to the contrary. XXXX was told that there would be no problem with the rate lock being extended at no cost. We received a disclosure dated XX/XX/XXXX which was agreeable.
The process continued to drag and when the final numbers were put to us, the closing costs were XXXX compared to the XX/XX/XXXX disclosure of {$3500.00} in closing costs after a constant flipping between the discount rate and the credits back to us. This is a difference of {$700.00}. The responses back from Quicken/XXXX XXXX were unbelievable " I would be upset if I was in your place ''. " There is nothing that you did wrong ''. " This is as good as it gets ". At my insistence on speaking to his supervisor, I was told " You can but it wo n't do you any good '' XXXX supervisor XXXX XXXX gave me the same message " There are no more credits to give '' Since the rate lock was coming up again and the appraisal was due to expire, we reluctantly proceeded to closing and signed the papers as is.
When I reviewed the documents, Quicken had put both of us on the Deed of Trust despite our agreement that I would only be on the loan and not the property. When I questioned this with a Quicken " title expert '' XXXX XXXX, I was told that the deed only affected the loan and not the property. Wrong!
Now I am having to employ an attorney to prepare a quit claim deed and have it recorded and pay a transfer tax ( as well as legal fees ) in order to remove my name from the property. I am damaged in that by paying {$700.00} more in fees, there was less cash disbursed to me and now my co applicant has to pay me that cash out of her pocket. Overall I feel that we were deceived and having to pay additional fees. I have no doubt that Quicken wanted this loan to go away because the rate was under market and at no time did I feel that they were making the process clear and helping us close the loan. I am a banker and know what I am doing so I hate to think what an unsuspecting lay person would be subjected to.
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| 05/14/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Settlement process and costs
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Web |
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Applied for a loan with XXXX XXXX, a loan broker in XXXX, TX. The loan was quoted verbally on XXXX/XXXX/15 by XXXX XXXX as 3.25 % with total fees of {$1800.00} to be paid. This loan was XXXX option on the original GFE issued by Quicken Loans, although the {$1800.00} in fees was higher than on the GFE. Quicken issued several subsequent GFE 's, each one incorrect. As of the day of verbally being advised of loan approval, a correct GFE had not been received, however, we continued to proceed in good faith. A correct GFE was never received prior to closing. The final, incorrect, GFE, arrived via USPS on XXXX/XXXX/15, the day of closing. Despite being advised of loan approval on Friday, XXXX XXXX and requesting both the corrected GFE and HUD statements several times between that date and our scheduled closing of XXXX/XXXX/15, they were not received in a timely manner. On XXXX/XXXX/15, the business day prior to closing, the HUD statement was received late afternoon. Upon review it was noted that again, the loan numbers were incorrect. There were origination charges and fees totaling {$4100.00}, or {$2300.00} more than quoted. A call to XXXX XXXX of XXXX XXXX the morning of XX/XX/XXXX advised of the error and a correction requested. After reviewing with the loan processor, XXXX XXXX advised that the numbers were correct and that there were origination charges tied to this particular loan, which was not what was verbally quoted nor in the original GFE. She also advised that we could change to another loan, but that would take a minimum of 3 days to process. As the closing was out of state and had already been delayed XXXX, my husband and I would have to find another time to travel, incur additional expense, etc., we decided to go ahead with the closing even though the figures were incorrect and the loan was not the one that had been promised.
XXXX XXXX did refund {$470.00} which was the cost of the appraisal on the property, however, even with this refund, charges incurred on the loan issued by Quicken Loans were {$1800.00} more than originally quoted by XXXX XXXX.
Complaint : Despite numerous requests through our loan broker for a corrected GFE, Quicken Loans did not provide the GFE on the loan that was purchased until the date of closing, at which point it was too late to make any corrections for their errors. The HUD statement was also not issued until the very last moment, not allowing time for any corrections without delaying closing.
An aside, XXXX XXXX advised that information from Quicken was sent via USPS and e-mail, however, no e-mail was ever received from Quicken Loans.
I believe that this issue is an unethical practice.
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| 11/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XX/XX/2020 - Received a call nearly every day from Quicken and finally decided to pick up on this day to get them to stop calling and spoke with an 'Associate Banker '. He shared with us new rates and discussed a possible refinance.
XXXX - XX/XX/2020 - Did our due diligence and shopped around with multiple lenders to compare rates and products XX/XX/2020 - Came to an agreement with Quicken and received an 'Interest Rate Disclosure - ( Locked Rate Version ) ' with a loan estimate showing a 30-year conventional at 2.99 % with 0.75 % points for our Cash-out refinance. Acknowledged this agreement through their online portal.
XX/XX/2020 - Signed and provided all necessary documentation through their online portal XX/XX/2020 - Contacted our 'Associate Banker ' asking for status of closing and if there were any issues. He passed us on to the Client Care Specialist team, heard no issues.
XX/XX/2020 - Received appraisal for expected value of home.
XX/XX/2020 - Received new Interest Rate Disclosure package increasing closing costs nearly {$25000.00} with no explanation XX/XX/2020 - Contacted Quicken requesting why our costs changed so much XX/XX/2020 - Received a call from a 'Solution Consultant ', explained the situation and he said there was an issue with the pricing we had previously locked in. He said he would get back to us by the end of the week.
XX/XX/2020 - Solution Consultant emailed us and said he was working with senior leadership and would know more information Monday XX/XX/2020 - Received a new Interest Rate Disclosure package bringing down the closing costs, but still nearly {$7000.00} different from our original locked in agreement.
Received a call from a Director of Solution Consultants. She said there was an internal error and that they wouldn't be able to give us our original locked in agreement, the 2 % discount points was the lowest she was able to go.
We got a quote from a competitor and asked if they could meet us halfway and at least match that and bring the discount points to 1.197 %, they said no.
We researched on their website and found their policy states that these origination fees are in the XXXX tolerance category and can not change, if they do change the lender is liable for the difference. We asked them how they can disregard that policy and they replied with " We are not able to cover anything additional at this time. Im sorry that the wrong expectations were set originally. Ive attempted to cover as much as possible for you. The best offer that we have is what I went over with you and your spouse. '' They then passed us on to their Executive team and we have not heard anything from them yet.
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| 09/26/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I tried to refinance my home loan with Quicken - not only to reduce my payment, but also to consolidate a first and second lien. Considering their rating on XXXX and how they actively market how great a customer experience they deliver, I thought I could not go wrong. I provided all the requisite documents needed quickly, and they were responsive. Strangely, just before I was supposed to receive the Appraisal, I received a revised loan estimate with a higher rate. I did n't think anything of it, until I received my Appraisal for significantly less that anticipated. To note, their Appraisal came in at {$690000.00}, while third-party sites like XXXX provided a private estimate of over {$820000.00}. I asked Quicken to go back and take another look, providing other more relevant comps than the ones used. They also missed relevant items like lake views, while in one comp they stated lakefront, but it did n't have access to the lake across the street from me ( a simple check of public record would have isolated that fact ). Quicken came back to me with no change in valuation. I asked my Mortgage Banker why the change in the Loan Estimate and he stated that the higher rate was due to the lower valuation ; I took that as I could still refinance, but just at 50 bps more on the rate. A different person - a Solutions Consultant? - came back to me and said that it was published in error, and that I had to make up the difference in LTV if I wanted to refinance. This was an approx. {$100000.00} payment. Not only was this experience terrible, but I was given inaccurate information setting a false expectation, and pertinent details were excluded from my valuation, which impacted my ability to refinance the loan and improve my financial condition. I feel like Quicken put in the low valuation because my wife has some credit card debt and they did n't want to deal with it even though she was not going to be on the loan. The one positive was that their executive office people were responsive once it was escalated to that level, but I feel like Quicken, outside of having me pay down my mortgage by {$100000.00}, was not their to offer me counsel around options. Also, as I did not agree with the valuation, I asked if they would give me back the Good Faith Funds. They said no right off the bat, without even hearing me out. Now I have no refi 'd loan and am out {$500.00}. Just terrible all around. Shame on you Quicken for taking advantage of people like that. I gave you the Good Faith Funds in good faith I would get a refinanced loan, not to compensate you for your poor choice of Appraisers who do n't know how to do their job effectively!
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| 10/29/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Last week, XX/XX/XXXX I called up ROcket Mortage to get a quote for a mortgage. ( XXXX XXXX was the representarive doing my application over the phone ). I was quickly steered/preassured to a 30 year fixed FHA loan without given any choices despite me repeatedley telling the agent that our intention was pay off the mortgage within 5 years. After questioning the agent as to why he wouldn'tgive us any other options after I had submitted/uploaded my online documents online 3 hours later after I was pre-approved for the FHA loan he claimed that I told him that we wanted a low intetrest rate ( not true ), I only mentioned a Fixed Rate loan that we intended to pay off within 5 years. I explained to him that I was XXXX ( receiving Social Security benefits and my husband was XXXX so we wanted to be out of debt as quickly as possible ) After I was preapproved, I was still receiving notices that I need to submit more financial info. ( even though I had already uploaded everything ). He also rushed to ask me if I needed a realtor that they could provide but would not explain to me the details/obligations going with their realtor besides telling me that I would get 1 point off my loan which made no sense, he did not give me any further explanation of what that meant. Afterwards I've been getting daily emails by the realtor coordinator asking me if someone contacted me. Last night my husband and I decided we did not feel comfortable take out a mortgage to purchase a home with rocket mortgage and decided to save more money so we can buy a property outright later in time. I went online to try and delete all my financial and XXXX info but that is not possible. I contacted a person through their chat and they told me that they can not delete my financial info that I had uploaded. After I explained to her that we no longer wanted to take out a loan, she said that everything will drop off after 90 days and sent me a privacy/security link. This privacy link did not mention that all my sensitive info would be deleted after 90 days. I asked the agent who has acess to my finacial info and she told me that her internet and audit team does. I do not feel comfortable with my all my financial information being online and I do not understand why I can not delete it. I am concerned that my information will be stolen or hacked. What are my right to have all my financial information deleted immediately? I will add that on my online account I did click on a link to cancel my mortage application. But when I click on my documents. All my 20 plus pages of tax, investment and banking account information with all the account number are still there.
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| 05/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Im in the process of trying to close a mortgage through Quicken Loans, Rocket Mortgage conventional product 3 percent down w2 buyer 19 % HDR, purchase price $ XXXX appraisal $ XXXX first time buyer. Originally when we discussed the loan I was specific that I was looking for something without mortgage insurance. As we were hurting through the process by the sales rep asked to commit to things while he was on the phone not really giving us time to review documents as intended somehow ( because 3 % down ) we are required MI and are entering into first time buyer program. When I complained to the second representative a processor that contacted me she said she couldnt go any farther until Ive discussed this with the sales representative. He of course wasnt sure how I got confused that he wouldve never said there wouldnt be a mortgage insurance. I frustratingly accepted the fact other than my conversation with every other lender and person was very specific about this that maybe he didnt hear. Im told there is no conventional 3 % down product without MI so Im fine with that just feel in complaining Ive somehow upset the company and now Im fighting tooth and nail every document submitted to be sufficient. I took my first time buyer class using the copied and pasted URL provided the stipulation and was told I needed to take another HUD approved class. Upon pushing back this was satisfied. I connected my bank statements to the account for assets which was sufficient for income but not for Ernest money or funds to close. Im told I didnt provide part of my savings statement, again which are connected to the loan, for XX/XX/XXXX -XX/XX/XXXX. The request was 2 months bank statements and XX/XX/XXXX isnt even over so I provided XX/XX/XXXX and XX/XX/XXXX. I also provided the XX/XX/XXXXmonth to date in a screen capture of balance so highlighted this and put it back into this new stipulation. Im told they are missing {$500.00} to close when my account balance is {$3500.00}! over what they are asking for. It just seems Im being punished for feeling like I wasnt given the full picture or what the mortgage was in the beginning and with my closing date of XX/XX/XXXX I am worried about closing. The agent on the file for the seller was reluctant to take our offer amongst the others because 3-4 customers in the passed had horrid closing stories if they made it at all because of similar situations by this lender. Something needs to happen to ensure proper handling or understanding and training to make sure people are focused on approval and closing not denying or checking a box on a shirt. Please help me understand or close my loan.
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| 06/11/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan modification,collection,foreclosure
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Web |
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CFPB complaint number : # XXXX After four ( 4 ) telephone calls to CFPB has REFUSED to release Report ( complaint number : # XXXX ) to XXXX XXXX.
CFPB Supports Quicken Loans FRAUDULENT, BAD BUSINESS, DISCRIMINATION against Elderly XXXX Veterans, First Amendment Violations.
CFPB Corruption ... How much did CFPB profit from Quicken Loans???? cies.
1. Discrimination against Veterans.
2. Invoking Escrow Account based FRAUDULENT DATA per CFPB request.
complaint number is : # XXXX 3. Quicken Loans to IMPOSE an Escrow account upon a P.I. ( Principal & Interest ) loan since XXXX XXXX ( Mortgage Opened with XXXX, assumed by Quicken Loans in XXXX ).
4. Quicken Loan RAISING Mortgage without Explanation.
5. Quicken Loans IMPOSE Discrimination against Elderly XXXX Veterans.
6. Quicken Loans continues to VIOLATE Customer 's First Amendment Rights.
7. Quicken Loans WILL IMPOSE FORE-CLOSURE upon my Residence.
8. Quicken Loans plans REMOVE the Poor from the Their homes and Seize property based upon Fraudulent methods.
9. Quicken Loans DENIED REFINANCING to Keep High Interest Rate on Home and seize Property, Openly admission of Fraud, Discrimination based upon False allegations imposed by Quicken Loans upon their Customers.
10. Denied Access to my Quicken Loans account.
It 's Time for a Federal Class-Action Lawsuit against Quicken Loans 1. Quicken Loans DISCRIMINATION against XXXX Elderly Veterans needs to stop.
Quicken needs resolve the Problem Quicken created since taking over the Mortgage Loan from XXXX .... Quicken will continue to provide BAD SERVICE as long as possible by misinforming the Bureau of Consumer Finance and Mortgage Regulatory.
2. Mortgage needs to be Refinance from 30 yr ARM to 15 yr Fixed Mortgage per President OBAMA, Despite it 's NOT in the best ( % ) interest of Quicken Loans.
3. Allowed access to 'My Quicken ' account online website to review Tax statements, Paperless documents, and submit complaints to 'Quicken Bureaucrats ' who refuse to RESOLVED PROBLEMS 4. Quicken will submit email Messages ; concerning status of account, Statements, Tax information ; In other words, I want to the same service that other 'White Customers ' receive without DISCRIMINATION!
5. Quicken Customer Service will extend service to me and STOP DENYING or REFUSING service.
#. Quicken ADMISSION to DISCRIMINATION against XXXX ELDERLY VETERAN ... Quicken will continue items 1-5. Quicken Corporate has made it clear of their REFUSAL to resolve the issues, instead they mail a useless response document ( XXXX ) filled with legal jargon that fails to resolve the problems.
XXXX Elderly Veteran with an XXXX ( XXXX )
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| 03/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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The beginning of XX/XX/XXXX, I contacted Quicken Loans to see about approval for a new mortgage loan. I spoke to representative XXXX initially. I provided all requested materials, paid a required good faith fee of {$500.00} and received a pre-approval for a new mortgage loan. At that time I was questioned about my employment status. I had told XXXX over the phone as well as in text messages and email messages that I had retired from my permanent full-time position 2 years prior but, was continuing employment with the same company on a temporary basis, through their temporary office and had done so since XXXX of XXXX. He assured me that my employment status would not be a problem. Subsequently I received a final approval for the new mortgage loan with Quicken and signed a contract to purchase my new home. Out of the initial {$500.00} good faith payment I made to Quicken, an appraisal was done for my new address and fee deducted. I was also given a closing date of XX/XX/XXXX for the purchase of my new home and had the sell closing scheduled for my existing home on XX/XX/XXXX as well. Approximately two weeks after receiving the final approval from Quicken I was notified that there was a problem. Apparently Quicken misunderstood my employment status. They were under the assumption that I was working permanent for the temp. office I am working temporary for. Because of this my debt to income ratio posed a problem for my approval for a new mortgage loan with Quicken and my initial approval was denied. I received a phone call from XXXX at Quicken who offer the solutions of getting a co-signer for the new loan, putting {$20000.00} additional dollars down with my 20 % down on the new property or including my boyfriend on the loan. I am XXXX years old, have paid a mortgage for 30 years on my own, did not have an additional {$20000.00} dollars to put down and did not like the suggestion of being forced to put my boyfriend ( not husband ) on my loan. Due to these problems presented by Quicken I was forced to scramble to find another resource for a mortgage loan to purchase. I did so with no problem., however I am out my {$500.00} dollars paid to Quicken Mortgage and have not received an offer of refund from them. Truthfully I am not holding my breath that my money will be returned but, will never deal with Quicken loans in the future. This was a misunderstanding on their part and no fault of mine. If I could be reimbursed my good-faith payment of {$500.00} I would definitely appreciate that as I was required to pay an additional {$390.00} to my approving mortgage lender for another required appraisal of my new home.
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| 09/28/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
Older American |
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I have had problems with Quicken Loans from the start of the application process in XX/XX/XXXX. They promised to have my loan processed by XX/XX/XXXX and it was XX/XX/XXXX before it was actually closed. The reason for the delay was because they failed to obtain an appraisal. They went outside the area for the appraiser, when they could have had one in my town, and it took the appraiser 30 days to schedule and then 30 days for the report. I also sent the required forms to them as soon as possible and several times they claimed they did not receive them when in fact they had.
I am now having problems trying to payoff the loan. A portion of my property was taken by the State of Oklahoma Transportation Department for eminent domain. I received my check from the State on XX/XX/XXXX and called Quicken Loans that same day for instructions for payoff. They told me it would take 3-4 business days to complete the process and to send them a authorization letter along with the signed check. I mailed the required authorization letter, signed check, and copies of the ODOT letter by certified mail on XX/XX/XXXX. I get a call from Quicken Loans on XX/XX/XXXX saying they did not get the authorization letter ( they did not say they got the check ). It scared me because I thought the check was lost. I know that I sent the letter because I made copies of everything I sent. It is not in my files nor in my scanner. I double checked my documents before I sent them. I am very meticulous and organized. Someone at Quicken Loans lost the letter. I was gone from my home for five days and when I got home I checked my messages I found out they did not have the letter. I called Quicken Loans the next day and they told me I had to re-submit it. So I sent a copy by email. The person I spoke with then told me it would take 3-4 days to process it plus 7-10 days for a refund. That was not what they had told me. I was expecting the refund by XX/XX/XXXX at the latest.
She also told me that my refund is around {$30000.00} when in fact it is over {$36000.00} because of escrow deposits. I think they are trying to cheat me. I paid a lot of money for this loan.
I wish I had never dealt with Quicken Loans. They are unprofessional and do not do as promised. During this whole process I have talked with at least a dozen or more people, never the same person. It was and is still very frustrating. I understand that it takes CFPB 15 days before they can do anything to help, I want to inform the public about Quicken Loans ' procedures and their failure to perform as promised and about possible fraud if in fact they are not paying me my full amount.
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| 11/30/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On or about XX/XX/2020, I was contacted by Quicken Loans/Rocket Mortgage to do the financing of a property I am looking into to purchase. I did not contact Rocket Mortgage to do the financing, they contacted me. They had a copy of my credit report prior to the initial contact, how I do not know. We went over the credit profile, the originator XXXX XXXX ran the loan scenario through automated underwriting and told me verbally via telephone that " FHA liked my loan '' and it was approved. I sent to him via online portal every document he requested, and every document needed to complete the financing. On or about XX/XX/2020, I was told I had to allow them to charge {$500.00} on my credit card for an appraisal which I did under the pretense that the file was already approved. On or about XX/XX/2020, I asked when in fact would I expect a conditional approval and I was told I had to then deal with a loan specialist named XXXX XXXX. I began communicating with him and he was more than rude! He then told me my XXXX came back a " refer '' and not an approval as I had been told in previous days. He also stated that he had to get a rapid rescore on my credit report to see if we could even go any further. Well, wait a minute you already have my credit profile with my ficos, etc. why would you need to wait to now see if I qualify? Evidently I qualified if the findings were approved as I was told and you also took {$500.00} of my money. I tried to escalate this to customer relations with XXXX XXXX who was supposedly going to look into this and this is as of Wednesday XX/XX/2020. Well, low and behold I contacted her today via email and she sent me an adverse action letter citing credit issues. If that were so, why did they take my money in the first place? She also stated that once the rescore came back, they could put my file back into the system and start the process all over again. Therefore, you do see there would be no closing in XXXX as they has promised at all. There is a more depth account of the story, however, I can not put all down here. Bottom line is I was baited and switched and now noone is being held accountable, and they are refusing to return my funds. I would like my funds back immediately. I will also be contacting the FTC in regards to this as this is not acceptable practice in the mortgage industry. These originators are supposed to be trained and licensed. This whole story negates the fact that I had a previous loan in process a few months prior, therefore, they were well aware of the situation. They knowingly and willingly took my money without any intention on completing the financing.
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| 10/17/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
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Web |
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I recently applied for an FHA refinance mortgage with Quicken Home Loans on XX/XX/19 or earlier. My mortgage broker has let me know that Quicken has really struggled with new loans registering at Quicken and their set up process. They are also offering interest rate lock timeframes that they are not able to close loan applications within.
But thats not the main issue. The issue is that they make you use one of their appraisal management companies, in this case the appraisal was ordered on XX/XX/XXXX and was not completed until XX/XX/XXXX. On that date the Broker received a notification that the appraisal was completed and available for download. The broker downloaded the appraisal and it said " AS IS '' so no repairs were required.
Timing was a little tight but we had enough time to close before the interest rate lock expired on XX/XX/XXXX. Then on XX/XX/8, 9 days after the complete appraisal report was delivered to the broker ; Quicken posted a new loan condition that the appraisal was now " Subject To '' and listed a minor repair. 9 days later. And no one even told the broker about it! He happened to look in the file and saw it had been posted. Quicken has since removed the original appraisal report so that it can not be accessed but the broker saved the original copy.
By waiting 9 days to make a change to a completed appraisal ; Quicken effectively blew my interest rate lock out of the water. The mortgage broker was without power for 4 days including the day the lock expired. He asked Quicken to cover the re-lock fee ( about {$1100.00} ) in light of the situation. Quicken refused putting the blame back on the broker. They then cut off the broker from doing business with them ever again. The broker has continually asked that they make this right for me and they continually refuse and put the blame on the broker. Also, interest rates have gone up since my loan and interest rate were originally locked in so Quicken knows they hold the cards and by not honoring my original lock they are now making more money in fees. Another {$1100.00}.
Based on what the broker has told me about this happening to multiple other clients and how Quicken handled my application it looks like they are intentionally causing their clients to need lock extensions and re lock fees. This is predatory lending. We have tried to get them to make this right and they have refused. They have scoffed at us for threatening to file a complaint with CFPB. The two individuals we dealt with at Quicken were XXXX XXXX and XXXX XXXX. When asked to speak to another supervisor XXXX XXXX responded that he has the final say.
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| 08/29/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Hello, During the origination process of my loan for my house that I bought, loan officer, XXXX XXXX from Quicken Loans, informed me incorrectly of the percentage of home value to loan value that I would need to have my pmi removed. The house I bought needed a good amount of work so I was deciding what percentage of down payment I would make. I had enough money at the time to make almost a full twenty percent down payment but wanted to do less so I could renovate the house. I knew that the house would rise in value significantly due to the renovations so I discussed with XXXX how I could remove PMI early. He told me that with a 5 percent down payment and figuring in about 6 payments that I would owe around 380,000 on the house. Base on a 80 percent home value to loan value ratio, I would have to reappraise the house at {$470000.00} to be able to request PMI removal. Well I decided that was feasible so I put down 5 percent, did my renovations and then called back quicken to request an appraisal to have my PMI removed only to be told that the the equation is based on a 75 percent ratio. I filed a complaint with them and they opened an investigation in which they said they found no proof of the conversation I had with XXXX so they could not help me. They suggested calling my loan holder Fannie Mae to see if they could do something for me. Fannie Mae did nothing because Quicken will not admit to their mistake. Now I am stuck paying an extra {$330.00} in PMI monthly due to Quicken loans mistake. I have been in touch with some of Quicken Loans vp of customer service, and magically today she admitted to me that she found a conversation where I was misinformed by XXXX XXXX. Now even though Quicken has found that they did indeed make a mistake they are still refusing to honor what they said, effectively screwing me out of a lot of money.
Facts : I have an appraisal in hand for {$480000.00} for my house.
I have bank statements from when the loan was originated to prove I could have put down at least 10 percent which would have allowed me to have the PMI removed at this point even with a 75 percent ration.
I will effectively pay over {$6000.00} in PMI that I shouldn't have to pay due to Quicken loans not informing me correctly.
I will in the near future not be able to pay the extra {$330.00} in PMI.
Please help me with these people as I feel as though I have been bamboozled by them. People in their position should be able to properly inform clients with the correct information when making a 30 year {$400000.00} dollar decision.
They should pay for their mistakes, I shouldn't have to.
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| 09/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I spoke with a mortgage banker with Rocket Mortgage/Quicken Loans regarding the purchase agreement I had on a new home. Per his request, I provided address and seller concession 's information, which included a {$3000.00} credit to be provided by the seller at closing to use towards the purchase of a fence. I also provided the actual signed purchase agreement to him via email that day. THIRTY days later, I received a task advising me that I need to provide them with an updated addendum removing the {$3000.00} credit for the fence. When I asked, I was advised that Quicken Loans policy only allows funds at closing to be used towards closing costs or prepaids. This information was not provided to me by the mortgage banker during our text conversation on XX/XX/XXXX, or at any other point in the process until XX/XX/XXXX when a task was provided with no context or information. This information should have been disclosed to me prior to me agreeing to move forward with this company - had I known, I wouldn't have agreed to move my application past the preapproval stage. I have asked Rocket Mortgage/Quicken Loans to correct THEIR mistake - as Underwriting had the purchase agreement for 30 days, as well as received updates to the purchase agreement TWICE before they realized there was something against their policy included. At this point, it is too late for me to use a different mortgage company, as my closing is scheduled within 30 days. RM/QL is telling me that they will not grant an exception when they are the ones that have caused the issue. I have also discovered that I was not provided all options regarding Rate Locking. The lack of information and disclosures provided to me, which has caused me to not have all information needed to make an informed decision is a clear Fair Lending and UDAAP violation.
RM/QL escalated me, and my escalated contact - XXXX - can not even explain to me what they are attempting to do other than tell me they won't grant an exception and they are working with some people I've never even heard of to try and work it out and advised my processor - who hasn't responded to any questions sent today, XX/XX/XXXX, and who hasn't been able to answer any question I've posed before now, will be able to contact me and explain what is being worked on to figure this out. But he did state that they are unwilling to grant an exception and fix the issue, and so because of lack of information provided to me up front I am going to experience financial harm because they feel the need to be greedy and only allow seller credits that directly pad their own pockets.
|
| 05/12/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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i applied for a new mortgage through quicken loans. i am buying the house from my wife and disclosed this from the beginning. i have never been on the loan, title or anything as she had the house before i met her. they said as long as she hadnt missed or been late on a payment in 3 years, it would be ok and not considered a bailout, which they cant do. ive went through the whole process and gotten everything done theyve asked for. we had 10 days until our closing date. on thursday i received a message from the woman i had been working with stating that she was expecting the appraisal back on XX/XX/XXXX, and would contact me within 24 hrs after to go over the closing details. the next day i got a message from a purchase solution consultant saying i need to call him. i did and he said it wasnt going to work out. he transferred me to another woman and from there i was transferred to the " executive branch '' which is supposedly the highest branch you can talk to. i asked each person why this isnt going to work all of a sudden? i was told by each person that they cant say all they said eas a senior underwriter denied it now. i had to pay a {$500.00} appraisal fee and the rest would come off my down payment. i have already gotten the approval letter for the property and everything the absolute only thing we were waiting on was the appraisal to come back l. i never wouldve paid the {$500.00} if everything wasnt good to go. the executive woman i spoke with told me she couldnt tell me the reason it was denied. i said fine at least give me my {$500.00} back because it was a mistake on their end because my loan never shoukdve gotten that far if something was wrong. here we are 10 days from closing and all of a sudden it wont work now. she said she would review the calls and everything and itd take about 2 days to go through and then she could see abiut the {$500.00} back, then said nope its non refundable. i never got an explanation as to why my loan was denied and so late through the process, and i am unable to get my {$500.00} back that never wouldve been paid id someone on their end didnt screw up. they wont return my calls or emails and won't give me an answer as to why this has happened. i told then thats fine if they dont want to help me ill give my business to another company but i want my {$500.00} back! doesnt make sense witg everything being fine and approved jl, just wait9ng on the appraisal to close, then boom, not happening. they didnt resolve my issue, ask for anymore information, and never gave the reason why its denied at the very end and why i cant have my {$500.00} back.
|
| 06/05/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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XX/XX/2021 Quicken loan pre approved my home loan for XXXX. I then picked out a home to buy doing the process it was know communications i couldn't never reach my loan processor i was denied. I then recieved a phone call from quicken loans apologizing to me about the none communication and advised to resubmit my application and that they had a new loan processor to help me through the process at this point i issued XXXX $ for a appraisal & XXXX $ for a inspection XXXX $ for option money XXXX $ for title agency. The sellers of the home paid out over XXXX $ in repairs that quicken loan made them get in order to meet sell requirements. I received a phone call phone Quicken loans on XX/XX/2021 telling me congratulations i was approved and my closing date would be XX/XX/XXXX?, 2021. A day before my closing date i received another call from quicken loans stated that I was denied because my real estate agent used to work for a broker company who they will not do any business with and it wasn't nothing they could do to help any further i then let them know that they failed to declose any of this information to me or the agent prior to our closing date and that this was not professional business quicken loans then assured me if i fire my real estate agent after he has work very hard with me to get a close on the property that they will continue working with me and get a new closing date so I ended my contract with my realtor and he was very upset saying he doesn't work for that broker company any more and couldn't understand why was he singled out. I then found a new realtor and sent over the new realtors information. Quicken loans called me again stated i couldn't get approved unless i add my newly wife debts with my debt. I explained to them I was already at my closing date without any of the new problems there coming up with im on the application by myself and if i qualified 2 days prior what's really the issue and why are they coming up with all of this new wants from me I asked for my money back but they will not give me back my money they suggested I apply for a conventional loan i said no thanks i meed my money back so i can apply with a new Lender i feel like i have been discriminated against for being XXXX XXXX, also my realtor is XXXX XXXX and the loan processor lady who works for quicken loan is also XXXX XXXX she's the person who called me with the congratulations and my approval and closing date. Quicken loans wouldn't let me speak with this lady any longer they unsigned her from working on my team. Assigned more new people to me who was definitely not trying to help me.
|
| 08/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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Web |
|
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On XX/XX/XXXX XXXX from Quicken Loans called my husband XXXX to offer a refinance offer with a better rate that could potentially save him money. XXXX explained that he was not able to move forward with any part of the process until he was able to speak to his wife, XXXX. XXXX set up a phone call so all parties could discuss the details of this offer. This call did not occur because I, the wife, did not agree with refinancing at this time given that we had recently refinanced with Quicken Loans in XX/XX/XXXX. On Saturday XX/XX/XXXX I ( XXXX ) received a notification that I had received a hard inquiry on my credit report. After inquiring about this, it was identified that this hard pull was completed by XXXX XXXX XXXX XXXX for Quicken Loans. XXXX and I called XXXX to question why he had run my ( XXXX ) credit without my verbal or written consent. He was not able to speak due to technical difficulties at the time but said he would have his supervisor call us soon. The supervisor did call eventually but we had already reached out to XXXX, associate resolution advocate for Quicken Loans to explain. XXXX set out to investigate. She called back on Wednesday to tell us that the hard inquiry could not be reversed because in the initial conversation, XXXX was asked to give his dob in order to pull the report, which XXXX did not comprehend to be our credit reports. So XXXX did provide his dob but clearly stated that he is not moving forward with this process until his wife XXXX is informed. XXXX asked XXXX to speak to management in the hopes to appeal this decision. A senior management advocate called back and basically explained that nothing can be done. XXXX referenced the Fair Credit Reporting Act which should not allow access to a consumer 's credit information unless the individual him or herself gives written permission, or unless this is a court ordered issue. Additionally, a permissible purpose for making a consumer report for a spouse that is not involved in the conversation, should prohibit the creditor from requesting information on that spouse. I also asked if a copy of that recorded conversation could be shared or if she could provide me with something in writing that states that the hard inquiry could not be reversed and why, but the answer to both those questions was no, they are not able to provide such requests. I ask that the hard inquiry be reversed. My husband did not understand that by giving his dob verbally by phone, my credit report would be pulled and negatively affected. This is not only poor practice, this is to me a violation of the Fair Credit Reporting Act.
|
| 10/06/2017 |
Yes |
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- Trouble during payment process
|
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Web |
Older American, Servicemember |
|
Approximately XX/XX/XXXX I was offered the opportunity to refinance my mortgage loan with a reduction of the interest rate from 3.75 % to 3.25 % that would benefit me with a substantial saving of about $ XXXXper month. My payment was to be reduced to {$1200.00} from {$1400.00} monthly. On XX/XX/XXXX I refinanced my loan. Since I have made on-time payments. XX/XX/XXXX I received a notice stating that I had a shortage in my escrow account in the amount of {$1200.00}. You stated that the shortage was caused by a change in my taxes or insurance. At this time did you acknowledge that the error was your fault.
I spoke with XXXX XXXX several times and XX/XX/XXXX she indicated to me that the title company had underestimated what the escrow amount would be at the closing. This error resulted in the eventual shortage and misrepresented figures that was instrumental in me making the decision to re-finance. She indicated that the tile source company was being notified to review errors.
XXXX referred me to XXXX XXXX and I spoke to him and about my concerns. XX/XX/XXXX he confirmed that there was at tax error of {$400.00} and that Quicken Loans would cover {$500.00} for the error. I made it clear to him that I am not satisfied with this and I expect the entire shortage should be covered by Quicken Loans because they made the initial mistake and it influenced my decision regarding refinancing. The refinance also added {$4000.00} to my balance for closing cost and added 4 years to the length of my loan. Having known that I would be saving {$30.00} per month and adding closing cost to my balance I never would have refinanced, the winner is Quicken Loans. At my request, XXXX referred me to XXXX XXXX. Her response on XX/XX/XXXX was the same as XXXX in a different format. XXXX referred me to you.
In conclusion ; You made a mistake that ended up in costing me money and time spent trying to resolve this issue. You misinformed me regarding the actual cost of refinancing because of your error. You profited an addition {$4000.00} in closing cost and an additional 4 years extended time of my mortgage. You have had 3 different associates spend time trying to convince me that I should be happy that you are crediting me the money that you erred on. You boast how you are number in client relations and helping veterans. I dont think so.
I am filing a complaint with the XXXXonsumers Finance, The Veterans Affairs and XXXX XXXX XXXX call for action to help me resolve this issue with hopes that you might step up and take responsibility for your actions and make sure that this is not a normal occurrence.
|
| 04/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I have had a mortgage with Quicken for 4-5 years and have never missed a payment. I scheduled a payment for XXXX for my minimum amount and added almost {$30.00} to be applied to principle. This transaction went through on XXXX as intended. On XX/XX/XXXX, I checked my XXXX Bank account and noticed Quicken made another deduction for just my minimum amount. So in total, Quicken withdrew {$1500.00} on XXXX and {$1500.00} on XX/XX/XXXX.
This second deduction caused my XXXX account to be overdrawn, which has never occurred. I notified Quicken of this situation on Monday XX/XX/XXXX and they said they would note the account and forward it to somebody to research.
I get a call on XX/XX/XXXX at XXXX est from XXXX XXXX to review what i just explained. She tells me that two payments were scheduled and that i needed to contact my bank XXXX XXXX XXXX to stop payment and i am going to get a fee from Quicken for the returned payment. I expressed how ridiculous this was for many reason.
Couple major issues i have with how this situation was treated : 1. We are in the middle of a pandemic and XXXX showed no empathy or willingness to help a customer ; she seemed to repeat the same lines without adding any personal touch to the call ( the call was recorded by Quicken between XXXX and XXXX est. ) 2. Quicken/XXXX was notified of this error on XX/XX/XXXX by me and did not inform me until after banks are closed on the east coast on XX/XX/XXXX that i would need to do a stop payment on the " resubmitted '' payment that i already told them wasn't valid. This seems to be a very convenient way to generate fees or a very ineffective way to communicate internally.
3. History shows my payment history ; its always minimum plus a little more towards principle. Anybody outside of the financial industry could evaluate this transaction and easily determine i didn't make/authorize two payments on two consecutive days.
4. Inability for agent XXXX XXXX XXXX to make a decision that makes sense ; seemed very scripted and robotic, which is, in my opinion, a bi product of a company that is driven by internal policies that do not allow common sense to be used at the expense of losing a {$20.00} fee.
5. I requested to escalate this call and was not provided XXXX XXXX superiors information. She said her boss was XXXX but would not give any contact information.
All I wanted from the original call was to inquire about why two payments went through and to see if Quicken would cover 2 overdraft fees from XXXX. After speaking to XXXX, its clear what drives Quicken and it has nothing to do with Customer Service.
|
| 06/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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When discussing the original loan estimate with XXXX XXXX XXXX # XXXX. She noted that in order to obtain my business, Quicken Loans would be offering {$3500.00} in lender credits, as well as Quicken covering the lender 's title insurance for my loan ( see email attached noting what Quicken would cover ). Multiple times during the call, I noted that it was {$3500.00} in lender credits AND Quicken covering the title full well knowing that a portion of title would be paid by the seller ( {$1000.00} as stated in our purchase agreement ). I signed the estimate disclosure which broke out the {$3500.00} in lender credits as well as {$910.00} in " Lender Title Insurance Adjust '' ( see attachment sent directly from Quicken ). I was under the impression that Quicken would be covering the roughly {$4400.00} in total closing costs per our discussion and the items signed. When I received my first closing disclosure, it was riddled with errors with Quicken trying to pass off seller paid closing costs as lender credits ( see attached ). It took numerous phone calls over a 3 day period to finally get any resolution. At that time my loan was ready to go and I received my final closing disclosure. As my current closing disclosure stands, when looking at total lender credits it totals {$3500.00} which incorrectly includes some title credits I thought were going to be in addition to the {$3500.00} I was receiving. Quicken is reporting the total seller paid title costs ( {$1000.00} ) as buyer paid ( {$910.00} included in section C. and {$160.00} included in section H. ) and then adjusting them out of the final cost to close ( which I should correctly not be paying ). The problem lies in that I was told per my estimate I would be getting {$3500.00} AND Quicken would cover lender title costs, currently in my closing disclosure it shows {$520.00} and {$570.00} in title lender credits, which is being incorrectly added into my lender credit total as those should be separate to lender credits. I spoke with XXXX 's boss, XXXX XXXX XXXX # XXXX, he stated that the {$910.00} in " Lender Title Insurance Adjust '' was always just Quicken backing out the seller paid portion of title which was not directly addressed to me when I signed for the original estiamte. The email, as well as the signed estimate disclosure mislead me to believe that I was in for a larger amount of closing cost covered that was actually given. I am due to close on in 1 business days and therefore do not have the time to discuss further and can not pull the loan now as it will jeopardize the purchase of the house.
|
| 01/28/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
|
We are in the process of buying the house we rent from our landlord.
We started our process with Quicken Loans back in XX/XX/XXXX. We got prequalified for a conventional loan and were finally approved and had our closing date set for XX/XX/XXXX.
On XX/XX/XXXX, they ran my credit and stopped the closing of the house because of an increase on our debt to income ratio.
After multiple options raising gift money from family, QL informed us that the only solution to save our conventional loan was to add a co-signer. Please note a denial was NEVER mentioned. More on that later.
In the process of figuring out our finances from XX/XX/XXXX to XX/XX/XXXX we contact a local mortage broker to see if we had another option to which he mentioned we could try a FHA loan. They are more lenient to XXXX XXXX and we would qualify.
We started the process with our local mortgage broker and was pre approved for an fha loan.
Before getting a reply from our broker we ASKED Quicken Loans if FHA was an option to have all options available in hands. Please note we never agreed to switch to FHA or said we wanted to proceed with FHA. We asked if it was an options and QL replied that we would need a statement from the seller that he was ok with an FHA sell and we would need a new appraisal to make sure the house qualified as FHA.
2 days after that email from QL they sent us an FHA pre disclosure and an addendum for the seller to sign, which we never acknowledged, never signed and never gave it to the seller to sign. Please see these documents attached.
Since the process with the local broker was a lot smoother we slowed communications with QL and continued on our process with our local broker.
On XX/XX/XXXX QL emailed us saying that if they didnt hear from us they would have to WITHDRAW the loan, to which we replied immediately, please go ahead and withdraw. Thank you. Again no denial was mentioned. - Please see attached XXXX 's During underwriting, now with the new lender, we were informed that we have a road block because quicken loans assigned a denial to our FHA case number and our new lender wont authorize unless that denial is removed.
Quicken loans refuse to remove the denial even though we do not have any signed document or email or phone call to switch our loan to FHA.
We also withdrawn before they stated we would be denied. We believe that this is fraudulent from them since there is no signed documentation that we wanted to proceed with an FHA loan.
Our loan officer was XXXX XXXX as you will see on the attached email XXXX 's FHA Case Number : XXXX
|
| 06/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem with product or service terms changing
|
|
Web |
|
|
Dear CFPB, I applied for a mortgage refinance application with Rocket Mortgage ( Quicken Loans ) and they pulled my credit report on XX/XX/2020 as part of the loan process. While this application is in progress, I would like to see how much can I qualify to purchase a new home and to get a preapproval from Rocket Mortgage ( Quicken Loans ). Then my mortgage refinance mortgage specialist transferred to his colleague who looks after the Home Loan purchase department specialist at Rocket Mortgage ( Quicken Loans ). The specialist called me and he said I'm short of few score points to qualify and provided some pay off amounts.
On XX/XX/2020 he called me again and asked me about anything that I've taken care as per his suggestion and I told him not anything. He told me that though I didn't payoff anything sometime the National Agencies update the scores and we will figure out a way to get the preapproval. Then I specifically asked the two questions, Is there any impact to my credit report/history? Is my credit score goes down? ... he replied no impact to credit report nor reduction in score. He asked me can I move forward to check, I said yes. As soon as he did refresh my credit report, I did see a " Hard Enquiry '' on my credit report which I was literally shocked because the specialist said no impact to my credit report. I called him the next day and asked the same, then he said that you told me to move forward, I argued that I did say because you told me no impact to my credit report. The argument continued and after a couple of emails between us he CC 'd his boss and his boss called me and told the same thing. He escalated to another department head and he said he will review the calls and get back to me. The third person 's boss called me today i.e. XX/XX/2020 and told me that because I gave the consent there is nothing he can do. I told him again the associate didn't clearly communicate to the customer on the impacts of the action that he is doing though I asked about the impacts being refreshing my credit scores. I told him I am well aware of the Loan process and not a stupid give my consent to get another hard enquiry on my credit report for no changes that I did to repair my credit score.
Please investigate and do the needful to consumers like me to know the details of the impact when they pull the credit report multiple time during one application process.
Please call me at XXXX or email me to XXXX if you need more details on this issue.
Looking forward for your response.
Thank you and best regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 05/02/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XXXX. XX/XX/XXXX I spoke to XXXX XXXX XXXX loan officer ) who helped me get a pre-approval letter for the XXXX XXXX XXXX.
XXXX. XX/XX/XXXX my home offer was accepted and I started an online application with Rocket Mortgage, inquiring about the XXXX XXXX XXXX. Closing deadline : XX/XX/XXXX.
XXXX. XXXX XXXX helped me gather all required documents from me and my co-borrower ( sister ). During the document gathering process, I was asked about my rental history in which I stated " rent free '' due to the lack of a lease contract. Was informed this was OK and the application was submitted to the underwriting department on XX/XX/XXXX.
XXXX. Got feedback that being " rent free '' the past 24 months would disqualify me from the loan. I asked XXXX if providing a statement from my brother XXXX primary leaser ) indicating that I have actually been subletting a room and been paying rent for at least the 24 months would qualify me. Was informed yes and immediately provided a signed attestation.
XXXX. My brother ( not me ) received a call from Quicken Loans the following day to say that statements from relatives would not be accepted.
XXXX. XX/XX/XXXX Reached out to XXXX and was informed that either a statement instead from the owner/landlord of the residence would be accepted or statements proving rental history.
XXXX. XX/XX/XXXX I uploaded the signed attestation from the owner/landlord of the residence and emailed it directly to XXXX.
XXXX. XX/XX/XXXX XXXX XXXX solutions consultant at Rocket Mortgage XXXX reached out to me to tell me that there was no path forward even with the signed statement, in which I suggested I provide statements of rental history for 12 months. Same day I provided all my statements demonstrating consistent monthly rental payments, bank statements showing check withdrawals, XXXX transactions with memos that all reference a rental transaction.
XXXX. Today I received word from XXXX that the statements provided are " unverifiable ''. I inquired exactly why it isn't verifiable if I had signed attestations from my brother, landlord, and statements of consistent rental payouts which connect all the dots.
XXXX. They replied repeating that my rent history was " unverifiable ''.
From beginning to end it seems the goal posts have shifted consistently and there are no clear guidelines to meet loan criteria. Even so, I have consistently provided any requested documents to meet stated criteria. I would be 100 % understandable of the loan denial if there was a criteria disclosed to me right from the start that I could not satisfy.
|
| 07/03/2016 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
We have been dealing with quicken Loans for the past 90 days and had a terrible experience. Back in XXXX we started the process to transition our construction loan. They told us they need XXXX 45 days. Our originally closing date was XXXX XXXX. We were going back and forth. Every week since XXXX we were told we would be closing within the week every time we called them. Never were told if any issues. Finally in the middle of XXXX after My husband had called them every day we were told about an issue with XXXX of our construction loans being unsecured. I spoke with the bank that handle our construction loan and we had that small loan changed to a personal loan so we could get our mortgage closed. It was costing us {$33.00} a day in interest and all we wanted to do was close because we were told we would be closed by XXXX originally. We continued on for several weeks almost every Monday we were told we would be closing by that Friday or Saturday. One week ago I was very frustrated and posted a comment on XXXX about how it had been 80 days and it is unexceptable. My husband and I have good credit, good income and they told us it would be a quick and easy process. We had people from the corporate calling us that Saturday trying to get the loan straightened out.Monday we had a XXXX call us telling us we were getting {$5000.00} credit and {$500.00} back in cash because how quickens handled the loan. Thursday morning The vice president of the bank we have our construction loan through and my husband XXXX way quickens because of all the miscommunications and delays. The interest rate expired several times throughout the process and i asked everytime because the interest rate expired we should get a better rate because this was not our fault and they kept giving me the same interest rate saying there was nothing they could do and they tacked on several fees i would have put more documents in the upload section but quicken loans deleted several of them they were trying to charge us XXXX for the appraisel wich is unheard of a long with several other fees but they have been removed i 'm sure they still have documentation of this.The vice president of this bank really stood up for us and told them how unorganized this process has been. After they all disconnected the call quickens called my husband and told him they could not continue because our construction loan expired XXXX XXXX. Quickens has known it was expired for two months. Now we are paying {$6100.00} in interest fees to extend our construction loan and met with an attorney about recouping our losses.
|
| 04/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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The original owner of the mortgage was my sister, XXXX XXXX XXXX who passed away on XX/XX/XXXX. In her will, she designated me as her Successor/Trustee prior to her death. The POA was effective XX/XX/XXXX.
Since then, I have tried to communicate with Quicken/Rocket Mortgage that I am the successor/trustee and have submitted the legal documents as were given to me by my sister 's attorney.
I also submitted the unrecorded grant deed to the XXXX XXXX because the County Recorder took many months to return the deed to me. I was willing to resubmit the recorded when I received it if Quicken/Rocket requested it.
The recent submissions to Rocket Mortgage on XX/XX/XXXX were : ( see all attached ) Certificate of Trust Successor, Certificate of Trust Pursuant to Probate, XXXX ( notarized ) ( Notarized sheet ) Declaration Pursuant to XXXXProbate Code Section 13100 Original Declaration Pursuant to California Probate Code Section 13100 The final letter I received dated, XX/XX/XXXX, states " We are unable to confirm you or the potential successor you am representing as a successor in interest at this time for the following reasons : Quicken is asking for all pages of the Trust Government issued ID 's for beneficiaries ( of which they only have one of the childen 's ). The children are under the care of the guardian mother and they have failed to respond to my requests for their ID 's. I was told by Quicken that the children failed to respond to Quicken 's request for their ID 's, last year.
As Quicken is refusing to recognize the Attorney 's legal documentation giving me the right to act on the behalf of the XXXX, I fail to see how their seeing the Will is going to guarantee their willingness to speak with me. I still can not force the children or their guardian mother to send the ID 's to Quicken/Rocket Mortgate.
I am protesting Rocket Mortgage 's request. I have asked repeatedly for someone to speak with me regarding this loan. They have refused informing me they are not authorized to speak with me. I have received the legal documentation giving me the right to sell the property when the time comes. I also have the taxes paid each year since my sister passed away and records from the IRS that were sent to me to aid in the process of paying her taxes.
I believe Rocket Mortgage is acting wrongfully against the XXXX XXXX XXXX XXXX XXXX and the children who are the beneficiaries.
I seek to resolve this problem as an aid to fulfilling my due diligence to my sister 's will.
Sincerely, XXXX XXXX. XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Az ( XXXX ) XXXX
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| 09/24/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I spoke with XXXX XXXX at Quicken Loans to go through with an application process ( since we had an accepted contract for home purchase ). She advised me that they would deduct {$500.00} from my bank account via debit for the appraisal that would come off closing costs. I agreed to all of this and she then sent me to XXXX XXXX. At XXXX on XX/XX/XXXX, I sent XXXX a text message stating that I no longer wished to continue my loan process with them, that I wanted to utilize a local lender and to cancel any appraisal that could be in the works ( although this was all the same day ). On Monday XX/XX/XXXX, {$500.00} was withdrawn from my account. I emailed both XXXX and XXXX and stated that I'd like that money refunded and my loan withdrawn. That I contacted them on Friday and ultimately they never should have taken the money. XXXX told me that she would cancel and refund me. On Wednesday XX/XX/XXXX, my current loan company told me that my loan was still in process with Quicken and that they needed to withdraw a specific loan number for them to be able to continue. XXXX was out of the office, so I spoke with a XXXX XXXX. He kept asking me why I wanted to cancel since all my paperwork was already submitted and switching now could jeapordize my close date. I stated that at this point, I wouldn't do business with their company just because of the way they do business. If I say cancel, I mean cancel. It shouldn't be that hard. He told me that he'd cancel and I'd be refunded minus any 3rd party fees. That same evening ( XX/XX/XXXX ) I received an email from Quicken to check out my appraisal. So now I know that I'm not going to be refunded since they had the appraisal done. Although I did tell XXXX that I shouldn't be on the hook for an appraisal they ordered after I'd withdrawn my consent. - This is a FHA appraisal, and I'm going with a conventional loan, so this appraisal doesn't do me any good. I can't use it. Nor should I have to be responsible for an appraisal dated XX/XX/XXXX when I canceled on XX/XX/XXXX. I reached out after I received the appraisal to XXXX and XXXX stating that I still wished to be refunded and wanted the names/contact information to supervisors/managers. They will not give me any other contact information but XXXX did state that she was under the impression that my loan was withdrawn and I was to be refunded per our XX/XX/XXXX conversation. I am not sure who else to contact to resolve this issue, but I want to be refunded from this predatory lender who doesn't do whats asked of them. Thank you for your help with this.
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| 11/02/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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I have a mortgage with Quicken Loans and I am having an issue with them. I live in a townhouse XXXX and a portion on the monthly payments to the HOA is to pay a master policy that covers the units. I have lived there for 15 years and have refinanced the property XXXX times. I have always been told by previous lender and even a member of Quicken Loans implied that the master policy provided by the HOA is sufficient to meet the insurance requirements by the mortgage. I have always have an additional policy which I pay for, it is not part of the escrow payment, to provide personal liability coverage as well as coverage for my personal property, my property which I own is not being financed by Quicken Loans. On XXXX XXXX, 2015 I had a water leak in my kitchen that caused damage to the kitchen cabinets. I called XXXX XXXX, the company that I pay for my personal protection and an adjuster was sent and the claim was approved. On XXXX XXXX, 2015 a check was sent out to me. When I received the check I went to deposit it, I was not able to do so because Quicken Loan was also a payee. I called quicken loan I was told to sign the check over to them and that a check would be issued to me within 72 hours from the time they receive it. I paid {$27.00} to have the check sent overnight. They received the check XXXX XXXX and I tried to contact them on the telephone several times to get an estimated date for the return check and the calls were not answered until I sent an email days later asking for a return call. The check was not returned to me until XXXX XXXX. Now my bank, XXXX XXXX XXXX is putting a hold on the check that is payable by XXXX XXXX XXXX until XXXX XXXX because they say that XXXX can not guaranteed that the check will be honored. What does that mean to me? Here we are almost 1 1/2 months later and I have not been able to fix the kitchen. I pay the mortgage, I pay the HOA dues that cover insurance on the building, I pay for my personal protection and Quicken Loans has created the chain of events that are completely unnecessary. The check has " For Payment of Restricted Escrow '' .... What does that mean? I am not required to have that policy, I pay for it out of my pocket, it does not go through escrow, my mortgage payments are up to date. What right does Quicken Loan have over those funds to put a restriction on the check.
Quicken Loan sent my insurance a condo unit owner 's insurance request they say I authorize them. I have issues with the signing of the agreement. It was not for my policy it was for the HOA policy and that is what I was told.
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| 08/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a loan with Rocket Mortgage. I was initially approved for a XXXX loan. I eventually was approved for a loan up to {$500000.00} with a 3 % interest rate and an estimated payment of {$2800.00}. During the underwriting process I received several documents showing updated estimates of various costs. I obtained quotes for wind loss and peril insurance as well as flood insurance. On XX/XX/XXXX I received the closing disclosure document which showed estimated taxes of {$1600.00} and annual insurance costs of {$3700.00}. However the information that I had obtained and provided to Rocket Mortgage on XX/XX/2020 indicated that my total annual insurance costs would be approximately {$5300.00}. The estimated taxes verified by the property appraiser showed that they could be as much as {$10000.00}. In discussion with Rocket Mortgage associates, on or about XX/XX/2020 XXXX XXXX disclosed that the estimated taxes based on information obtained from the property appraiser would be {$7700.00} without a homestead exemption. The difference in the costs for insurance and property taxes between what was listed on the closing disclosure will result in an increase of {$500.00} or more to the monthly escrow payment. Once this increase occurs, my debt to income ratio on the back end will exceed 43 %. I believe this exceeds the debt to income ratio for a conventional loan. I pointed out issues with the estimated taxes and insurance to Rocket Mortgage staff on multiple occasions including XX/XX/XXXX via email when I asked for an updated closing document with the higher more realistic costs for insurance and taxes included. Eventually I conducted my own analysis and determined that my debt to income ratio with the higher taxes and insurance costs would exceed 43 % and would be closer to 46 %.
I expressed to Rocket Mortgage staff on XX/XX/XXXX via email that I did not wish to move forward with the loan because I expected my monthly payment would be much higher than estimated and would be somewhere around {$3300.00} possibly more. I requested not to move forward with the loan and asked for a denial letter to stop the closing process. It is my opinion that Rocket Mortgage staff has not been truthful in determining the true monthly payment. They have ignored evidence of higher monthly costs, and ignored the debt to income guidelines. I am being forced to either continue with a loan I can not afford or lose my deposit of {$11000.00}, because of their refusal to decline the loan. Their refusal left me no other option but to withdraw for my own financial safety.
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| 11/15/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On Thursday, XX/XX/XXXX I attempted to get a XXXX conventional mortgage with Quicken Loan ( Loan # XXXX ). I provided all of my financial information up front and they ran a hard credit check before even giving me any of the basic information I wanted ( just what were typical costs at {$100000.00} for a loan - and yes, I know it varies by region, but how it is calculated would have been helpful and should n't have needed a hard credit check ).
After going through their process I was pre-approved for a XXXX loan at {$120000.00} on Thursday, XX/XX/XXXX. I was told that my mortgage would be {$940.00} at that amount, and that the total out of pocket would be {$7200.00} with closing. I asked about {$100000.00} due to a house I liked. That came back at {$780.00}, with {$6600.00} at closing.
On Friday, XX/XX/XXXX the house I liked had a price drop to {$99000.00}. I asked for what the cost would be and provided the address of the house. I was told {$7500.00} without closing, with a monthly payment of {$880.00}. I asked why the discrepancy and they said it was their fault, they had forgotten to include a few charges. NOTE : They still had the SPECIFIC address I was interested in at this point in time.
So this brings me to my complaint. After going through this process, I was able to close the deal on the house I liked at {$100000.00}. This is still on the pre-approved XXXX loan which they had originally pre-approved at {$120000.00}. So I call them today ( Wednesday, XX/XX/XXXX ) and get told that their is an income restriction on the house, and that the only way to know which houses have them or not is to use a special tool not used by Quicken Loan ... which I was never told about.
They offer to give me a new loan product, but even if the seller who has already closed the deal without closing were to change their mind and give me closing, the total cost out of pocket for me would be {$7000.00} to {$8000.00}. Well above the budget I provided them, meaning the entire process was a waste of time and making it so that my wife and I lost the house we wanted.
I spoke to them at length but they refused to do anything and due to their incompetence I was not provided with clear and straight forward information on costs to allow me to budget, wasted the time of the seller and cost them another interested party, and wasted the time of my real estate agent. At this moment in time I 'm not sure if I 'm on the hook for any charges beyond the damage to my credit score, but this process has left me humiliated and angry.
Thank you for your time.
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| 05/16/2017 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On the Rocket Mortgage website, consumers are prompted to apply for a quick decision and a mortgage as they provide their personal access to their bank accounts. Rocket Mortgage is a form a scamming site since it prompts for " Simplicity-Securely share your financial info at the touch of a button to get the most accurate numbers, Speed-Get approved in minutes, and Control-Adjust your down payment to find a solution that works for you '' All turns to be a huge XXXX and disappointment for the consumer. After submission of the application, the Rocket Mortgage at Quicken Loans have all personal information available - social security numbers, bank account, access directly to the bank accounts, addresses. At the end of the quick review, Rocket mortgage shows XXXX options of the loan amount with XXXX different rates. Then, the system urges the consumer to 'chat ' with the Rocket Mortgage Specialist. After the chat, the specialist denies the application even if the credit score of the applicant is good, even if the Rocket mortgage automatized system is showing that the customer is approved. It gets ugly when a customer starts asking questions as 'where is my application ' and why my mortgage application disappeared from your site? The role of the online mortgage officer is to make sure the Rocket mortgage does not have any record of any transaction. Then the customer is objecting and stating that it is not fair Rocket Mortgage to ask for bank accounts Before any pre-approval of the Mortgage application. The mortgage officer is terminating the chat. SUCH SCENARIO happened with me. I was denied Rocket Mortgage by the Quicken Loans Senior Mortgage Officer, while their automated system pre-approved me and at the same moment I applied for the regular approval at the Quicken Loans application for a mortgage which is separate. It was given the impression that I was pre-approved for a mortgage, but after the Chat with the Senior Mortgage Loan Officer, all applications disappeared.
Thus, I received an immediate Denial Letter by the Mortgage Online officer, and my credit score will be harmed due to their hard inquiry. More importantly, the Quicken
Loans - Rocket Mortgage has all my bank accounts and ACCESS to my bank accounts/account numbers and login information.
I feel something is very wrong and unfair in the above process of pre-approving customers. I thing that the Rocket Mortgage is scamming customers as asking for bank account information and login access to screen who of the customers has more finances to pre-qualify and deny applications.
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| 10/23/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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Quicken Loans. I Called to start a v.a. home loan. I started with XXXX, a high pressure salesman. I informed him that I was interested in pursuing a v.a. loan but needed to finish replacing the roof on my home before i began. he immediately requested my Social Security Number and pulled a credit report and informed me that i qualified for a good rate. he then pressured me into rate locking, even though i had informed him that i was going to be taking some time before proceeding with the loan to complete renovations on my home. I uploaded all documents requested of me, along with these documents was a statement of my home owners association dues. I live in a single family detached home in a private homeowners association of which XXXX was aware of. We are also on a community well. They requested credit card information to proceed with getting a appraisal scheduled. My credit card was debited immediately and i never got contacted to schedule an appraisal for over 3 weeks. After the appraisal, i was contacted by quicken to inform me that because i was requesting a V.A. loan and i lived in a " Condo '' complex, there was further paperwork required to obtain an aproved V.A. Condo I.D . This document takes 60-90 days to process thru the V.A. and quicken does not assist with that process. I do not live in a Condo complex and i have never heard of such a thing. I was then told that i would still qualify for a standard mortgage at a slightly higher rate. I started to proceed in that direction until a few days later i get the call informing me that because i filed for bankruptcy 3.5 years ago, i was automatically disqualified. XXXX had all my financial documentation almost 60 days prior. They were well informed of my bankruptcy since day 1. Why they attempted to place me in a standard mortgage after the failed V.A. attempt is further discouragement. Quicken mishandled this case from step one. Again, I do not live in a condo. Never heard of a V.A. Condo I.D . before and had no idea it applied to an association. No refund!?
Desired Settlement : Billing AdjustmentQuit placing blame on the consumer and take ownership of your advertising. You do NOT specialize in V.A. loans. You specialize in making money for yourselves and when you XXXX blame the customer. Learn from your mistakes. If in the future, you get a client on the phone and they inform you that they live in an association, the questions should be asked to ensure that the HOA is not considered to be a " Condo '' I certainly did not know that ... writing mortgages is not my specialty.
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| 04/02/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Hi my name is XXXX XXXX we have applied for a mortgage with Quicken Loans and ended up switching lenders Midway through XX/XX/XXXX Quicken Loans received a statement saying that we were transferring or FHA loan to XXXX XXXX XXXX and I have attached a copy of that statement. Which time Quicken Loans should have quit processing or loan but they did not they continued to process the loan without our knowledge or a written document after the XX/XX/XXXX for a intent to proceed. On XX/XX/XXXX are Quicken Loans contact XXXX XXXX send us a text message which I have attached stating that he had received a message saying that our loan was being transferred and he needed to know what was going on. Within one minute I replied back to him in the form of a text message once again that are loan was being transferred to XXXX XXXX XXXX he then proceeded to text me that he wanted to give us {$1000.00} in closing cost and {$500.00} after closing. Later that day we have come to find out that there was an appraiser at the property that was Quicken Loans appraiser. We had tried to contact him to ask him why he was there and this was all after the fact that he had already performed the appraisal during his appraisal nor the owners of the property or our realtor was present were unsure how he had access to the house and he is not willing to tell us. I have contacted the executive team and spoke with XXXX XXXX for her to look into this we are wondering why or loan was processed without our knowledge after we submitted several times that it was being transferred the response I got was there was nothing she could do about it and they needed to give the appraiser at least 24 to 48 hours to cancel the appraisal however there's no way we could have done that since we have no knowledge of the appraisal even being performed it was never conveyed to us that appraiser from Quicken Loans was going out there or would have made sense for us to call I even spoke to a gentleman by the name of XXXX around XXXX that same day of the appraisal asking about the XXXX dollars for closing and a {$500.00} after closing XXXX for me before an appraiser would even go out to the property that Quicken Loans would give us a call I have pulled all of my XXXX bills as well as my realtors and no phone call was ever made to us or convey to us that there was a realtor on his way out there I also ask Quicken Loans for their third party vendor phone number who the order appraisals through and was told that they would try to disclose the information but I have not heard a response back
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| 03/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We paid all mortgage payments to Quicken Loans on time, and we were in good standing.
One day, XXXX County told us that we actually did not pay the property tax, and they charged {$4000.00} + late penalty.
I asked Quicken Loans, but they told us that the title company miscalculated the amount, and we would have to pay {$4000.00}.
We asked our real estate attorney, but she told us that her title company did not make a mistake.
I asked Quicken Loans again, and they told us that their title company miscalculated the tax payment, and they would cover the late penalty portion, but they told us to pay the missed property tax immediately and would have to pay {$250.00} more per month in the future. So, they basically admitted their fault.
Last year, we borrowed an additional {$25000.00} to replace the entire roof ( about 5,000 square feet ) because XXXX/XXXX did not allow us to renew homeowners ' insurance without replacing the entire roof. We had about {$9000.00} in our bank account, and we would have a financial crisis if we paid {$4000.00} in full Plus pay {$250.00} extra per month in the future.
So, we asked Quicken Loans for some relief, considering the financial impact of their error and coronavirus. For example, - {$4000.00} one-time credit to cover this unexpected big payment ( so we can focus on the future $ 250 monthly payment ) - or, waive/forgive the interest payment for some period ( so we pay less amount without extra fee or interest payment ) They admitted their fault, but they refused to give us any relief even though we are having this issue by trusting their calculation and decided to borrow money from them.
They just offered an option to spread {$4000.00} property tax over 1 or 2 years WITH expensive escrow fees. In other words, they made a mistake, they can make more money, and we will lose more money over time.
As a result, we were virtually forced to pay {$4000.00} in full to avoid expensive escrow fees. We can not understand that they made a human error and caused big trouble and tried to make more money.
So, we have {$6000.00} in our bank account, and still have to pay {$250.00} more per month. This is a very scary situation where we don't have much spare money in an uncertain economy because if we lose a job or get one more expensive unexpected bill, our home would be foreclosed.
We also wonder if he was mean to us because we are XXXX. As you may know, many XXXX are hated just because of coronavirus unrelated to us. Although they made a mistake, they just put a burden on the victim.
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| 04/20/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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I am currently a customer of Quicken Loans with loan number XXXX. I am writing because I did submit a complaint to the state of XXXX XXXX about my current situation. I moved out of the XXXX XXXX apartment in XXXX and have since had a renter in the unit. Unfortunately, because of the state of the economy in XXXX, my apartment lost value and the mortgage has been under water since. The rent I receive from my renter does not cover all of the expenses in XXXX XXXX, and after much deliberation, I was finally able to get approved for at Short Sale in XXXX. Of course this could not have happened at a worse time, as the Coronavirus hit. My renter has always been very responsible and I have never defaulted on this loan with Quicken. But my renter did ask me this month if I was getting assistance from my lender for the mortgage because she may not be able to pay the rent. I told her I was not. Since she is so responsible she is struggling to pay me so that I don't default on the loan. This is an FHA loan and while I can not opt into a forbearance because I am approved for a short sale ( I have a a buyer - I had to get a second buyer because Quicken rejected my first buyer ). If I default, Quicken will report the default to the credit bureaus and I have really struggled to keep a default off of my credit report. My family is growing, we have to move into a different home in XXXX and my father-in-law had XXXX so it affected my partner 's ability to add additional income into our home this month. For a company as large at Quicken to refuse to stop reporting to the credit bureau or to allow me to stop making payment for a loan that is under contract is ridiculous to me. There can not be so much red tape in this world that a company would refuse to help a customer who has never defaulted on a loan. I will say that I have been treated very poorly by Quicken since asking for the short sale, where I even had an argument with one of their service reps because she was uninformed. I am so concerned about cash as we are moving in two weeks and I have to come up with a deposit. I also paid the mortgage to quicken without actually being in the position to do so. XXXX is coming around and Quicken keeps delaying the close of this loan. I would appreciate any help as their response to the state of XXXX XXXX was that they gave me the option of forbearance ( but I would have to opt out of the short sale ). This is not option at all when what is clear is that I am financially strapped with no options. I will never work with Quicken Loans again.
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| 01/19/2022 |
Yes |
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Web |
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Complaint : Rocket Mortgage failure to itemize Appraisal Fee and XXXX XXXX XXXX ( AMC ) Fee separately on provided Loan Estimate and Closing Disclosure for an FHA Mortgage. Rocket Mortgage purports that the AMC was lumped into the Appraisal Fee ( which is illegal per 12 CFR 1026.37 ( f ) ( 2 ) and 12 CFR Part 1026.38 ( f ) ( 2 ) ). In addition, AMC fees are not excluded from the definition of " finance charge '' under 1026.4 ( c ) ( 7 ) ( iv ) - which can result in discrepancy of the APR.
Timeline : XX/XX/2022 Rocket Mortgage provided a Loan Estimate to me which included an XXXX XXXX of {$1000.00}. No XXXX XXXX XXXX Fee.
XX/XX/2022 Rocket Mortgage provided a Closing Disclosure which only included an Appraisal Fee of {$1000.00}. No XXXX XXXX XXXX Fee.
XX/XX/2022 FHA Appraisal conducted.
XX/XX/2022 FHA Appraisal Report issued to me with the final Appraisal Fee of {$800.00}.
XX/XX/2022 Rocket Mortgage charges my credit card for {$1000.00}.
XX/XX/2022 I sent an email to my broker regarding the incorrect charge and refuted the charge as unauthorized with my bank. The broker communicates this to Rocket Mortgage.
XX/XX/2022 Rocket Mortgage responds by email to the broker that the charge was correct and the fees were disclosed according to " guidelines ''.
XX/XX/2022 I respond to the broker with the following : I've included the LE and CD which were provided to me and highlighted the sections titled " Services You Can Not Shop For '' and " Services Borrower Did Not Shop For '', both specifically cited within 12 CFR Part 1026.37 ( f ) ( 2 ) and 12 CFR Part 1026.38 ( f ) ( 2 ), respectively, that a lender must separately itemize Appraisal Fee and XXXX XXXX XXXX fee on the XXXX and XXXX in the highlighted sections.
I am already past opportunity to receive my earnest money back and my closing date is XX/XX/2022. Pursuing another lender at this point guarantees I would not be able to make the current closing date. The only option I am now left with due to Rocket Mortgage 's discrepancy is to either continue business with them ( knowing they've blatantly acted illegally ), or lose my earnest money, inspection cost, appraisal cost, and potentially the home itself if the sellers aren't amenable to extending closing to allow time for me to find another lender who will likely require a new appraisal.
Attachments include : XXXX ) Email chain with broker and Rocket Mortgage ( Lender ) XXXX ) Loan Estimate provided XX/XX/2022 XXXX ) Closing Disclosure provided XX/XX/2022 XXXX ) Appraisal Report with final Appraisal Fee
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| 04/07/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I submitted an application for a mortgage refinance loan with Quicken Loans on XXXX XXXX. The terms of the loan were conventional loan with LPMI, no appraisal required and the rate was 4.125 %. I submitted all the required documents and the loan processing started. On XXXX XXXX I received an approval letter from Quicken Loans confirming that I had been approved. During this time I contacted a few other financial institutions to shop around a bit because the fees that I was being charged from Quicken Loans seemed a bit exorbitant. XXXX lender referred to the Quicken Loans loan estimate as predatory lending. I did not feel comfortable with this information and on XXXX XXXX I contacted Quicken Loans to request that my mortgage application be withdrawn effective immediately. On XXXX XXXX, a lady named XXXX from the Quicken Loans Executive office contacted me to ask me why I was withdrawing my application and to determine if there was a way they could keep my business. I informed her that I was moving forward with another lender and then I asked her to confirm that the loan application has been cancelled, which she did and she said I would receive a letter confirming this in the mail. On XXXX XXXX, I received the letter but the reason listed in the letter was incorrect. The letter was worded that they could not offer me a loan because of my 'unique ' financial situation. This was really upsetting as I 've never been declined by a financial institution in my life. I immediately contacted them to have this information corrected. XXXX XXXX called me on XXXX XXXX and apologized for the letter and stated that by law they are required to send out a letter when the loan process does not complete. I told him that the letter should state the real reason, not a made up one. He agreed to send me an updated letter stating that the reason was that the customer had withdrawn the application. I received a letter from him via email but the letter did not have any information referencing the loan number or his signature. I responded to him on XXXX XXXX to let him know that the letter was not acceptable and his coworker XXXX XXXX ( he was out of office ) informed me that they could not change the letter. I do not feel comfortable with a letter with made up information on it. Quicken Loans needs to correct this. They said it 's not a big deal but the fact that they are fabricating information about my withdrawn loan application is a big deal for me. It seems malicious and like they are retaliating against me for withdrawing my application.
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| 11/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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XXXX XXXX XXXX was working with Rocket Mortgage on the purchase of a new home. XXXX XXXX ( XXXX, XXXX XXXX ) in Rocket Mortgages closing department reached out on XX/XX/XXXX letting me know he would be handling our closing paperwork and making sure we were clear to close. This appears ligament. Once we were clear to close ; closing was handed off to Rocket Mortgages closing department with XXXX XXXX XXXX XXXX, XXXX XXXX ). The last correspondence with XXXX XXXX was on XX/XX/.
On Monday XX/XX/, I received and email from what appeared to be XXXX XXXX but I unfortunately did not catch the incorrect email nor change in phone numbers in the email. This person who I will refer to as XXXX for XXXX XXXX XXXX ( XXXX, XXXX XXXX ) posed as XXXX knowing my closing was coming up this week on XX/XX/XXXX and requested that I do a Wire Transfer on Monday XX/XX/2023 ASAP so the fund would be at the title company XXXX XXXX XXXX XXXX for when we signed our closing paperwork today, Thursday XX/XX/2023.
I did not get to XXXX XXXX XXXX, XXXX, Ohio office until right before XXXXXXXX XXXX. We setup the wire transfer to occur Tuesday XX/XX/2023 morning. XXXX XXXX XXXX processed the transfer around XXXXXXXX XXXX on Tuesday XX/XX/2023. We even email the real XXXX XXXX at Rocket Mortgage that the wire transfer was in flight and monitor for it which he acknowledged.
On Thursday XX/XX/2023 at XXXX XXXX XXXX XXXX, signing the closing paper work it was mentioned about the wire transfer and we let them that it happened on Tuesday XX/XX/2023. The XXXX XXXX XXXX went looking for the funds and it was not received. Then upon investigation we discovered that we had been fraudulent financially scammed out of down payment.
We have all the email to back this up. I appears that Rocket Mortgages email system has been hacked. Why do I say that. I have emails from XXXX XXXX and XXXX XXXX where they stated that they were having email issues and emails were not received. When the emails were resent then they were received on the second try. This is likely where the Hacker intercepted ( my suspicion ) these emails. Also the email received from XXXX on Monday had many details that would otherwise not have been know and XXXX did a very good job of making this look like a valid and real wire transfer.
Please contact me at XXXX for with any questions, details and documentation.
At this point as of XXXXXXXX XXXX XXXXXXXX on Thursday XX/XX/2023 we are without the funds from the wire transfer.
Amount of the wire transfer was $ XXXX dollars.
|
| 04/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
On XX/XX/XXXX, I permanently opted out of all reporting agencies indefinitely. To my surprise, a mortgage company by the name of XXXX, acting on behalf of Rocket Mortgage, was able to successfully submit a hard inquiry through to my credit report, obtaining unauthorized personal information without my consent. Appalled, Id reached out to you all, only to discover that a company called XXXX, whom my first report was for, performed the hard-inquiry on Rocket Mortgages request. After XXXX told you all that theyd contacted me with solutions regarding my complaint with you all, you all closed my complaint and they did not reach out to me by phone call like yall told me they did, but instead sent me correspondence in the US postal mailing systems. Once received and read, theyd suggested that I reach out to Rocket Mortgage. I reached out to them, theyd collected my pertinent information some how, confirmed it all with me, then in a confrontational manner, told me that they were not going to remove the hard inquiry from my credit report, placed on my report on XX/XX/XXXX, but I was just made aware of the inquiry XX/XX/XXXX. When I asked about the dates and weirdness of it all, a guy by the name of XXXX XXXX, spoke to me by phone on XX/XX/XXXX, very rudely exclaiming to me that due to my knowing all of my own information and verifying it with him, that it somehow was me that theyd gotten my consent from. I have NEVER given them any, never heard of them until the XXXX paperwork in the mail, and would not ever do business with a company like them under any circumstances past or present. Id permanently opted-out of all credit reporting agencies ranging from XXXX due to how many of them there are. So Im curious, How is it that XXXX acting on behalf of Rocket Mortgage company was able to successfully submit a hard inquiry into my credit reports, WITHOUT MY CONSENT, and not only gain access to my personal information but also distribute it to Rocket Mortgage whom also DID NOT GET CONSENT FROM ME EVER, and I didnt and still dont know of them nor have never reached out to a company like them, were they able to perform this unauthorized act with so much ease? Why dont my permanent freezes placed on my credit reports work? Finally, their are two companies ( which one of them XXXX XXXX XXXX was paid in full ), is reporting late payments, on closed accounts on my credit report, but have also been able to report these things in my permanently opted-out credit reports. How and why have they too, been able to do such things?
|
| 04/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
Complaint : Quicken Loans pull credit report of clients instead of collecting and evaluating available information from clients to determine pre-qualification. This malpractice, even for clients not approved, negatively effect their credit.
I submitted online the information of my property in Florida that is under water. XXXX XXXX ( ( XXXX ) XXXX from Quicken called back and without providing basic information about and requirements of HARP, insisted that I provide my Social security # so she can pull my Credit Report. When I asked what are the requirements she persisted to get the information from my report. When I provided her my credit score and current loan type she still insisted that I give her my SS # because " Most Clients do not know how to read their credit information '' I objected to be classified as " most clients '' and requested to speak to a supervisor. XXXX XXXX came on the line and also insisted that i give my SS # for them to determined my eligibility for the HARP program. I informed him that my credit is excellent, provided my credit score of XXXX and my current loan type ( not FHA, VA, XXXX nor XXXX ) and asked him if I qualify. He insisted that he can not tell me unless he pull my report. I complain that pulling my report before checking if I qualify based on the information I provided will affect my credit even if I am not qualified. He repeated, " Most clients can not read their credit report. '' I again objected to be classified as " Most clients '' or a flock of " dumb sheep '' as I interpreted their remark. I then request information of external agencies to make a complain. He told me that he has no other information and transferred me to Quicken Client Relations. XXXX came on and repeated that it is Quicken 's Policy that their loan officers pull credit report to determine eligibility since " most clients '' do not understand their Credit Report. I again requested information of external agencies to make a complaint and was told that she has no information to give me. I next ask to speak to her manager. XXXX XXXX ( XXXX ) XXXX ext XXXX in XXXX MI came on and again referred to " most clients '' are not able to read their credit report and refused to provide me with an agency to make this complaint.
In conclusion, Quicken Loans policy to pull credit report before pre-qualifying the client based on information obtained from the client and with no concern for the negative effect of pulling the credit report is a bad practice and should be amended in the interest of the public.
|
| 01/08/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
We took out a mortgage in XX/XX/XXXX and although we had excellent credit at the time, interest rate was 5.2 percent. The following year they called and offered to lower our interest and payment. Suddenly they canceled the refi and everything went to XXXX. We filed Chapter XXXX and signed a reaffirmation. The BK was discharged and they sent us a letter for a loss mitigation program. We applied and they approved us immediately. It lowered the interest rate to 3..8 percent and the payment went from {$1900.00} to {$1400.00} per month but the term changed from 30 years to 40 years. Since it is an FHA loan we had to include an escrow payment which they said would be {$240.00} per month. We paid the 3 trial payments and now suddenly the escrow has ballooned to {$600.00} per month and our mortgage payment is higher than before.
Now yes, I understand not getting approval for a loan. However, what I cant abide is someone calling me making pie in the sky promises on which they can not deliver. Its just a XXXX thing to do to people. To tell a retired person they are going to save {$1200.00} a month and get rid of the PMI only to retract the statement a day later is an emotional roller coaster I would rather not ride.
Im really offended at being manipulated and exploited as a financial product.
Raising our escrow payment - in fact demanding wildly fluctuating amounts WITH NO SUBSTANTIATION citing a new escrow analysis that they have yet to provide, all the while sending letters threatening foreclosure. This is unacceptable to us and a terrible business practice.
Quicken reported us on XX/XX/XXXX to the credit bureau for being late?
The program Quicken pitched to us is called APPLICATION FOR SUCCESS! How is the in any way making us successful?
First of all, on XXXX XXXX we were still under protection of the automatic stay of BK. Secondly, what damage was caused to Quicken when they had already set up autopay for the trial modification and added TEN YEARS of interest to our loan. In XXXX we paid XXXX in interest on our loan. Does this count anything?
In XXXX we handed over {$40000.00} cash to Quicken as a down payment plus and additional XXXX in closing costs. Does this seem to be the behavior of someone not taking this seriously?
Recent notice of autopay for XX/XX/XXXX. At NO time did we authorize this. Please check your recorded lines, there is no record of it.
They treated us like low rent XXXX. All of this could have been prevented if they would have just given us the refi in the first place.
|
| 04/06/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
11 months ago I submitted a loan application with Quicken Mortgage Loan Company to refinance a home loan. I provided all of the information the representative requested, an appraisal, pest inspection, XXXX for me and my wife an array of different documents and information all over a two month period to be told that the loan was not approved. the expense incloded {$400.00} appraisal, {$25.00} pest inspection and a XXXX point drop in my credic score because the company ran my credit report several times under different company names. Each week a representative from the company would call making additional and repetitive requests for the same information implaying that the loan was in the approval stage to string us along to the point that we could not go through another company to seek a lone because Quicken ; s multiple inquiries precluded us by dragging down our credit score. Unfortunately, Quicken failed in their promise to complete the loan.
Two weeks ago my wife made an inquirery with Quicken again to secure a VA mortage loan. Again we provided all the information. The representative stated that the loan was in the approval phase. Today the representative stated that he needed me to file my XX/XX/XXXX taxes which are not due until XX/XX/XXXX. I informed the representive that I may have to request for a tax extension because I have business deductions. He stated that although he has my XXXX for XX/XX/XXXX, Quicken needs my XX/XX/XXXX taxes to be filed before the loan can be approved. I think that I have been mis led by deceptive loan practices and I feel betraied by the mis representation by Quicken and their loan agents and practices. Quicken could have informed be prior to me signing th papers for my credit information that I could not have income tax which showed adjusted income on my tax information. Quicken representative should have informed me that the amount of the loan request required me to have a specific income to qualify for the loan. If I could have been informed on the front end, I would have not have proceeded with the credit request, Now although I don ; t have any negative results on my credit score because of all the inquiries by quicken my score droped. Therefore, if I wanted to obtain a loan through another lender my score after their inquiries prevents me from applying to another company for two years. The inquiries that Quicken will remain on my credit file for a two year peroid. Quicken is not a prudent company and their loan procedures are deceptive and misleading.
|
| 10/15/2017 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Older American |
|
I have my account set up on automatic payment through my bank since I took this loan out inXX/XX/XXXX at Quicken Loans. Since then, I have made every single payment on or around the XXXX of the month before the month due. In XXXX, I was informed that my payment was going to change because of an increase in escrow needed for the account. I am XXXX years old and I do not use online banking very often. Apparently it was not scheduled automatically anymore after I went in to adjust the amount on my bill pay, and the payment did not go through as desired. I was not, in any way, notified about this problem until I received notice in the mail onXX/XX/XXXX ( Mail was postmarked XX/XX/XXXX ). I contacted Quicken Loans on or around XX/XX/XXXX and asked them about the problem. They informed me of the issue as well over the phone and I received help from my bank to both correct the bill pay problem but also to make a double payment to offset the error. I am filing this complaint because there no notification at all from Quicken Loans to me about this error until well after 30 days had passed. Had they attempted to contact me before it was too late, I would have made an immediate payment to correct the issue before I was 30 days late. There were also no phone calls or any other efforts made to me outside of standard USPS mail. I feel that, as a 5 year customer that has never missed a payment, Quicken Loans could have and should have made a more prompt effort to notify me that there was a problem. By not doing so, not only have they put me in a situation that lowered my credit score by about 100 points, but, of course, they also were able to collect a fee on me. I feel I am a victim of this non-communicative effort and feel this is a violation of the Unfair, Deceptive, and Abusive Acts Practices Regulation set forth by the CFPB. I want the 30-day late payment removed from the account immediately and I want the fee removed as well. In my effort to contact Quicken Loans about this on the 10th, the customer service rep there was ignorant to the situation and simply stated I would need to file a dispute with the credit bureaus. When I went to do so, there is no option to file a dispute based on the UDAAP Regulation, as there should be. So I am filing this complaint appropriately here. I look forward to a prompt response to this issue so I can straighten out my credit score accordingly and receive the fairness I deserve as a consumer and long-standing mortgage customer of Quicken Loans.
Thank you, XXXX XXXX
|
| 12/03/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Working with Quicken Loans to refinance our home and pull some of the equity out to pay off credit card debt. This house was originally bought by my partner, solely in his name, but during the refi, we were going to add me to the mortgage. We were told this would be no problem. Quicken represents themselves as a " no hassle '' mortgage company, however, in their haste to have people sign documents and upload them directly to their app, they have forgotten one very important piece : information. Not once was any of the documents they asked us to sign explained to us and when I called the broker whom we originally began working with, he told us to call the customer care team. The customer care team, of course, knowing nothing of our situation ( or having any basic customer service skills ) could not explain what the documents meant and we were told just to sign them because it would hold up closing otherwise.
We were supposed to close on Monday, XX/XX/2019. They asked my partner if it would be okay to run his credit again since it would be " expired '' prior to the closing date. He gave permission. In adding me to the loan, they had already run my credit within the previous 2 weeks. I got an alert that they had also run my credit again. I did not give permission for them to do that, nor would I have, knowing that a hard inquiry would lower my score. I addressed this with the broker, who said she didn't mean for the credit team to run mine as well and she was sorry. Sorry that her mistake has now effectively lowered my credit score? That is not a mistake that you can just take back. It lowered my score 10 points because of the back-to-back inquiries! Yes, I can dispute it with the credit card companies, but why am I left holding the burden of time and energy spent to do that when Quicken made the mistake? Isn't it unlawful to run someone's credit without their permission or knowledge? ( They did this on XX/XX/19 ) If only that were the primary issue. Absolute lack of knowledge, communication, consumer education, and ethics plague this company. Needless to say, we terminated business with them and are no longer refinancing through them. We are out our {$500.00} appraisal/good faith money, have damaged credit scores, and nothing to show for it.
I have correspondence with the broker, who fully admits that she did not intend to have her 'credit team ' run my credit again. This is illegal and unethical and I intend to seek every avenue possible to make sure this doesn't happen to any body else.
|
| 02/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
REQUEST TO CEASE AND DESIST ALL THEFT BY XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX XX/XX/XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX KY XXXX Dear XXXX XXXX XXXX XXXX : We regret to inform you that your employment with XXXX XXXX XXXX XXXX XXXX is being terminated, effective XX/XX/XXXX.
You are being terminated for violation not limited to reasons of Perjury, Slander, Harassment, Insults, Briberies, Theft, Commercial Espionage, and Poor Performance. You Freely Entered Into A Signed Written Contract Between XXXX XXXX XXXX And The Title Coordinator Regarding A Non-Compete Agreement On XX/XX/XXXX, At The Time You Accepted Employment With The Department of Labor This Agreement Stipulated That You Not Solicit For A Period Of 1 Year Independently Or Through A Competitor Of Minority/Woman- Owned Businesses Enterprises Within The 50 States Of America. More Specifically, Your Non Disclosure Agreement States That You Will Refrain From Any Direct Or Indirect Perjury/Slander to obtain Contact With Current Employers, Vendors, Consumers Or Any Other Individual Entity Maintaining A Contractual Relationship With International Business Management That Develops, Manufactures, Markets, Distributes And/or Sells Any Products/services Provided By Or For XXXX XXXX XXXX. It Has Come To My Attention That You Are Now Working With A Competitor Of The Defendant And Have Been Soliciting Stolen Goods/Services From Consumers And/or Business Corporate Owners Of The Respondent ( s ). As You Are Aware, Soliciting Stolen Goods Or Services Of The Respondent ( s ) by way of perjury, grand theft, survivor fraud Is A State Felon Offense And A Direct Violation Of Employment You Agreed On XX/XX/XXXX, Thus You Are Interfering With The Arrangements Established Between The Surviving Defendant ( s ) And Its Customers Market and Commercial Affiliations. In Addition, Your Current Employer, XXXX XXXX XXXX, Is Also Interfering With The Agreements Set Forth And Established By The Department of Labor. You Are Hereby Requested To Cease And Desist Any Further Solicitation Of Currency of Employer by Aggravated Theft of Wage Details, Employment Fraud, Power of Attorney, Social Security Fraud, Bank Fraud, Securities Fraud, Applicants, Employees, Vendors, Customers Or Any Other Individual Entity Maintaining A Safe Working Relationship With Public Works. Failure To Comply Will Result In The Obtainment Of A Writ of Execution Order In District Court Against Both Villas At XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX XXXX TX XXXX.
|
| 12/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
I refinanced my home loan with Rocket Mortgage in XXXX XXXX. The monthly payment was set at {$1200.00}. I then received the XXXX XXXX statement in XX/XX/2022 which stated that due to a shortage in my escrow account the mortgage payment would be increasing to {$1500.00} - an increase of $ XXXX. After some investigation I figured out that between Rocket Mortgage and their title company XXXX, the taxes associated with the house were improperly disclosed on the Closing XXXX. My house is located in an area that pays both city XXXX XXXX taxes. They completely missed the city taxes. When I figured this out I called their customer service to help me resolve their mistake. The issue got escalated to a XXXX, XXXX ; she admitted multiple times on the phone that they made a mistake and missed the city taxes and did not disclose them to me. First, she told me that it was my fault for not seeing the issue on the closing disclosure and bringing it up them as if that is my responsibility or that I would even know to do that. I asked for a credit on the escrow account for the amount that was disclosed wrong and she refused. I understand that the city taxes have to be paid and there would have to be an adjustment to my payment moving forward but the fact that they are charging me over and above that to recoup the amount that they missed disclosing in the closing disclosure is wrong. She finally agreed to look into the issue further and told me that she would follow-up with me the following week but assured me that she would immediately sent me an email with her contact information. I did receive an email but it was just her first name and picture. There was no contact information and the email it was sent from was not hers but rather an unmonitored email address. I had no way of contacting her directly to ask for any updates or to follow-up with her. It has now been XXXX weeks and I have not had any updates regarding the issue and XXXX communication from anyone at Rocket Mortgage. I have put an email in to their general " help '' email explaining the issue and my disappointment with how they have handled it. I still have not received any response. I explained both in the call with XXXX and in my email to them that I would be submitting a complaint to the CFPB. They have done nothing to even attempt to ratify the mistake that was made on their end. Instead, they have put that burden onto me by increasing my monthly payment in order to make up for the shortage in escrow that is a result of their mistake.
|
| 10/09/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
|
|
Web |
|
|
OnXX/XX/XXXX I started a refinance application with Quicken Loans. All paperwork was done online and submitted online. I had a home loan and a home equity loan. The home loan was with XXXX XXXX XXXX and the equity loan was with XXXX. All i wanted to do was to combine the two loans back into one. So, that is refinance loan. I got a call from Quicken Loans, ( do n't remember the date ) telling me that in order to make the numbers work that they would have to include one of the credit card amounts in the loan. I said okay, but was not aware that this was going to make my loan a home equity loan and this was not explained to be by the Quicken Loans Representative. I really did n't realize that it was a home equity loan until a week ago. I applied for a home equity loan and the bank called me to tell me that i already had one home equity product and that in the state of Texas a person is only allowed to have one home equity product at a time. I was confused about that and so i went to look at the loan documents i had received from Quicken Loans and sure there it was. I never really looked at the documents that i received in the mail from Quicken Loans. If i was told at the time that this was going to be a home equity loan, then i could have research it and make a decision. So, I still thought it was a refinance. Part of my complaint is Quicken Loans did not disclose to me at the time that adding the credit card would make my loan a home equity loan and the other part of my complaint is the way in which the closing was done.
Quicken Loans did not follow the law for the closing of home equity loans in the state of Texas. The law states that all closing of home equity loans are to be done in person and at a physical address and if is not, then the person would have to sign a power of attorney to have someone sign for them. If a power of attorney is assigned then all paperwork would be signed " person name by person name ". In my case none of that happen. I did not attended closing. I did not give permission or sign any power of attorney and all documents i received from XXXX XXXX, XXXX only have my name typed on the line and no initials, no notary seals on any paperwork. I did ask Quicken Loans several times where would be closing be done and they said at a office near me. Then i got a call that the closing was going to be done and I would not have to attend. All this was done in a matter of 24 days from start to finish. I applied on theXX/XX/XXXX and documents state closing wasXX/XX/XXXX.
|
| 08/17/2020 |
Yes |
|
|
|
Web |
Older American |
|
Our process started on XX/XX/XXXX. We contacted rocket mortgage about a personal loan but the broker said that we would be better off by refinancing our current mortgage loan.
We completed the process of sending all necessary documentation to get our loan refinanced. We did get a lower rate and a lower payment. In this process, we did get the refinance done. We were told that after the loan closed, we were to get a check for XXXX as a refund. Everything went well until the end of the process. The loan closed on XX/XX/XXXX. The final disbursement of funds were to take place on XX/XX/XXXX. The paperwork from the attorney to record the loan until XX/XX/XXXX and we did not find out about that until XX/XX/XXXX. So we received a call from XXXX XXXX with Rocket to tell us she would call with the tracking number. After this point is when everything went terribly wrong. She never called and we tried to call her. She never would answer out calls. Our banker was XXXX XXXX. Every single time we spoke he assured us we were getting this refund. I have numerous emails from him. We had 3 days after signing this paperwork to cancel and not proceed with the loan. We called every other day to speak with XXXX and he assured every single time, yes we were going to get this money. After XX/XX/XXXX that is when he said he didn't have control where this money was applied. We told him repeatedly if we were not getting this refund, we would NOT proceed. Since we found out way too late to stop there was nothing he could do. After numerous phone calls and he wouldn't answer we were directed supposedly to his superior XXXX XXXX. She said in the process that XXXX had clicked the wrong button to submit the closing paperwork. She said when Rocket/Quicken make a mistake they will admit it. In consolation she is suppose to send a XXXX gift card. I tried to explain to her again, we would not have proceeded with loan if we had known we would not get the refund. Our payment was XXXX it is not XXXX or so. We are saving money but we really needed that refund. She said we should be glad we didn't have to pay our XXXX payment but we had to pay XXXX in closing costs. We are in a financial crisis now because of them. They are not taking any responsibility for this and his story and her story does not add up. We feel like this loan was continued under false pretenses and no one will do anything about it. I truly believe XXXX knew all along we were not going to get this refund and he must have had a quota he needed to meet.
|
| 11/05/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Greetings Sir/ Madam I am trying to repair my house, which caught on fire due to lighting in XXXX XX/XX/2020. I received a check in XXXX in which I knew it would not cover the damages. But the Insurance sent out the minimum and the mortgage company and I signed it. However, I got a Public Adjuster and got a litter more money. And XXXX XXXX at Quicken loan been given me a hard time since. She said I didn't tell her I was receiving more money. I didn't know. And I still don't know if I am receiving more money. However, when I sent the 2nd check for the loan mortgage to sign it took a month for her sign it. And she didn't even send enough to pay the Public Adjuster and the the new contractors I hired. Because the first check I used to fix the roof, floors, front and back door. However, I sent them the contract license they kept harasing about. Because I sent a permit at first.. I live in HOA and you can not do any kind of work without a permit. A permit have the contract license on it.. I didn't understand what she was talking about or about the process. Nevertheless, when I started preparing for a lawyer. And I emailed the company, then she reached out and said she explained everything to me. And I will need an inspection. I did an virtual inspection a week ago. And sent all the contract license. And now they asking for another one. And they told me they will give a call in about 4 days. And that past. My house is not livable. I have not lived in my house since XXXX. My contractor is waiting for the permit for drywall to be put up. It should be here any day now, but I won't have all the funds, including the funds to install the AC, appliances and some Plumbing, Etc. My Insurance company already threaten me that they will not give me an extension on my living situation again. And quicken loan know this. And Quicken Loan mortgage company continue try to strew and harass me.. And they just just sent a second letter saying we paid your insurance which had triple. But they can't send my money to fix my house. In which I am not living in at the moment. And my mortgage continues to go up at year. And the last settlement check was for STORM DAMAGE, a previous settlement I was never paid. Quicken Loan is a fraud just like the my Insurance Company. However, I would like my financial paperwork investigated too. Because my Escrow account should not be negative every year. I am a XXXX XXXX XXXX veteran I should not be paying taxes.
PS : I also Have the emails I have to scan them.
|
| 09/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I have been working with Quicken Loans, Rocket Mortgage, since early XXXX to purchase a home in XXXX XXXX, Oregon. Asking price was {$480000.00} but we talked them down to {$470000.00} and I was pre-approved while working with XXXX XXXX, Mortgage Banker, with a closing date of XX/XX/18. I have provided everything typically asked for such as bank statements, rental lease agreements, pay stubs, homeowners insurance policies, etc. 4 days before closing I am contacted by XXXX XXXX ( Senior Purchase Specialist (? ) and told my debt to income ratio was a little too high and that in order to improve my ratio, I need to take my non-working wife off the loan, show liquid assets to cover an {$8000.00} school loan I cosigned to help my cousin attend college, buy out my PMI, and buy down my interest rate from 4.375 % to 4.2 %, all for an increase in closing costs by about {$17000.00}. I was told I can either show liquid assets or show I'm a co-owner of a brokerage account with value over and above my liabilities. The next day, I speak with a XXXX XXXX, Solutions Specialist, and told that they can not move forward with the loan but can not tell me why. I am transferred to XXXX XXXX ( Executive Relations Specialist (? ) and told the same thing and that Senior management had made the decision, but she is not privy to the specific reason why. Meanwhile, my house is completely packed, my non-refundable one-way plane ticket is purchased, and the sellers are standing by waiting to sign since closing is 3 days away. After contacting XXXX, again, I am told she can send me a denial letter, and the reason for the denial is " Debt to income : non self-employed income not supported. '' In trying to confirm what this meant, I am told that it is up to my interpretation, and that when Senior management looked over the notes in my file, they decided that they were not comfortable moving forward with the loan but would not disclose the specific reason why. My Realtor spoke with XXXX and was told something different than I was told : I was dishonest with some information I gave them.
All I want is a specific reason why my loan was denied so I can at least move forward with piece of mind on what I can do better next time. I thought ECOA required lenders to provide a concrete reason to consumers when denied a loan. I have attached a copy of the denial letter and phone conversation as evidence to the above. Please let me know if anything else is needed. Thank you for taking the time to review my case.
|
| 05/25/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Went to Quicken loan website to research loan options but they collected my information and did not provide me details as advertised but want me to talk to some, this was not clearly stated from their wesite, here is the conversation with them Info at XXXX, XX/XX/XXXX : A team member will be with you shortly.
Info at XXXX, XX/XX/XXXX : For your security, if you would like to close the chat session please click the " X '' button on the top right of the chat window.
You are now chatting with XXXX XXXX.
XXXX XXXX at XXXX, XX/XX/XXXX : Hi XXXX, how are you doing today?
XXXX XXXX at XXXX, XX/XX/XXXX : Hi XXXX XXXX at XXXX, XX/XX/XXXX : why did the website not provide me the availble rates even after taking indformation from me XXXX XXXX at XXXX, XX/XX/XXXX : this is false advertising XXXX XXXX at XXXX, XX/XX/XXXX : Let me go ahead and pull up your profile here. I can get you all of that information XXXX XXXX at XXXX, XX/XX/XXXX : How are you doing today?
XXXX XXXX at XXXX, XX/XX/XXXX : I did not want to chat but research data myself XXXX XXXX at XXXX, XX/XX/XXXX : and that is what the website said XXXX XXXX at XXXX, XX/XX/XXXX : I am very disappointed with Quicken loans XXXX XXXX at XXXX, XX/XX/XXXX : if they can falsify to start with then why will I weven go with such a company XXXX XXXX at XXXX, XX/XX/XXXX : Sorry to hear that XXXX, the reason the site has you speak to a banker is because every client qualifies for different options. We want to make sure we get you the best options available to YOU.
XXXX XXXX at XXXX, XX/XX/XXXX : You are able to get the rates but you have been stopped to speak with me in regards to your application so that is what I am assisting with right now XXXX XXXX at XXXX, XX/XX/XXXX : I am here to help you with your inquiry XXXX XXXX at XXXX, XX/XX/XXXX : so ou are acknowledging that the website gave false information XXXX XXXX at XXXX, XX/XX/XXXX : That is not what I am saying. I am saying that there is an issue somewhere on your application and I am going to see what our problem is XXXX XXXX at XXXX, XX/XX/XXXX : this just very deceiving behaviour XXXX XXXX at XXXX, XX/XX/XXXX : I am sorry you feel that way, would you like to speak with our client relations team?
XXXX XXXX at XXXX, XX/XX/XXXX : this leads me to believe that the same will happen during application process XXXX XXXX at XXXX, XX/XX/XXXX : being a financial company trust is key XXXX XXXX at XXXX, XX/XX/XXXX : Of course, would you like to speak with our client relations team?
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| 10/25/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
Servicemember |
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My husband and myself are XXXX with excellent credit. We applied for an investment loan twice ( XX/XX/XXXX/XX/XX/XXXX and XX/XX/XXXX ) through Quicken Loans and on both occassions we were quickly pre-approved and reassured that we 'd be able to close the transaction but later denied funding. On both occassions, after we already had a sales contract, paid for inspecton, application fee and appraisal, and many weeks into the transaction, we were told that the loan could not be funded.
1. We were not able to purchase a duplex in XX/XX/XXXX/XX/XX/XXXX because after 4-5 weeks after pre-approval and countless documents sent to them, we were told that they could not lend us the money. We were able to put down XXXX % or more of the purchase price. We lost a great investment opportunity with XXXX units already rented and awesome appreciation potential ( we had a sales contract for {$130000.00}, comparable real estate is currently selling for {$230000.00} ) ; we also lost about {$1200.00} in inspection and appraisal fees, and of course, we lost valuable time that we could have used to find funding with another financial institution. We could not purchase this property because we were denied funding.
2. We applied again XX/XX/XXXX because I work for XXXX, and as a XXXX employee I could get a discount on apraisal and fees. Once again, I was quickly pre-approved, put an offer on a duplex and the seller declined the offer stating that Quicken Loans approved but later does n't close. I went back to Quicken Loans, explained what had happened and asked, if they were confident that we could close. I was, once again, reassured that the loan could be funded, that the seller 's claim was unreasonalble because they 're a reputable company, etc, etc ... We put an offer once again but we had to offer more money for the seller to be confident ( we offered {$15000.00} more ), seller accepted, we had a sales contract, we made an inspection, paid loan fee and a couple of weeks into the transaction Quicken Loans said that the loan could not be funded because they had not noticed that we had other mortgages!!! How in the world our credit ( mine and my husband 's ) gets checked and mortgages go unnoticed? What criteria did they use to pre-approve us? Do QL associates get a commision when people are pre-approved even if guidelines are not followed? Are there guidelines? Are they just playing with consumers to rip us off like XXXX XXXX did? Are they discriminating against us because we are XXXX?
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| 10/12/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
Older American |
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On or about XXXX XXXX, 2015, I received an email regarding refinance of a mortgage. I provided contact information. The first company to call was from XXXX, CA. Since I had gone to a master 's degree program for a year in XXXX, CA, I had a nice conversation with the caller from Loan Depot. The XXXX company to call was Quicken. I was aware that Quicken advertised themselves as being Highest in Customer Satisfaction by XXXX XXXX XXXX. I received an email from XXXX XXXX of Quicken on XXXX XXXX, 2015 saying he would be my Home Loan Expert. I sent XXXX XXXX an email on XXXX XXXX, 2015 saying that I needed immediate answers by XXXX the next day. XXXX XXXX called and offered my nothing more, except absolutely outstanding service. I went with Quicken on this promise. From the start, virtually all of the communications from Quicken went into my Spam folder. I did not have this problem at any other time and it was a distraction. Throughout the process, XXXX XXXX and XXXX XXXX XXXX, my Client Care Specialist, were out of the office infrequently. XXXX XXXX had XXXX people contacting me in her absence. A major problem with Quicken was their inability to obtain documentation from my condominium company on my development being an over XXXX community. Two or three times, Quicken asked me for contact information on the condominium company. I gave them the link on each occasion. After quite a while, Quicken then changed their request asking me if I had a copy of the bylaws. They asked me if I had the documents and asked me to obtain them from the condo company. Let me state at this time that I chose Quicken because of the personal commitment of XXXX XXXX to provide outstanding service. I purchased my condo about 4 years ago on a 30-year mortgage. I am XXXX years old. I decided it would be good to pay off as much of the condo as i could before i passed. This would make it easier for my wife. XXXX XXXX had people substituting for him and XXXX XXXX had person filling in for her. It made for an unsatisfactory situation. I provided all the information requested on an immediate basis. At the time I opted out of my loan, the bylaws issue was not being acted upon. Quicken asked for a deposit of {$500.00}. They returned {$120.00}. I would like to have my {$370.00} returned because of poor performance. I certainly did not need to have my credit checked ( which they did not include as a requirement ) or to have an appraisal. Quicken does not require a deposit today. Thank you. XXXX XXXX XXXX
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| 04/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I received a Locked Loan Estimate from Rocket Mortgage which showed a Lender Credit and NO Discount Points. This was for an 85 % Loan To Value with Mortgage Insurance. I asked if this was approved and was reassured these were the accurate terms. I later received a Closing Disclosure at 80 % LTV with over {$9000.00} in Discount Points with no Lender Credit. I asked why this changed, and they said Loan Estimates are just an Estimate. There is no assurance the Lender Credit or Discount Points do not change. I know that this is not good business and is not accurate. If you disclose an interest rate with no Discount Points and a Lender Credit you can not add Discount Points and remove the Lender Credit without a valid change. In this case my Loan to Value was reduced to 80 % which is an improvement in terms, and does not support an increase in closing costs to me. We had a 2nd issue with Rocket Mortgage where we were required to payoff a truck in order to qualify. I didn't realize until I received my final XXXX at closing, that they disregarded my bonus income that I have earned and documented for over 2 years. The result was {$28000.00} less in cash in hand which we expected to improve our home. We had a 3rd issue with Rocket Mortgage regarding our Payoff Demand. When we received closing documents we noticed the payoff demand did not reflect our most recent mortgage payment was made. We did not want to over pay and wait for a refund from the paid off lender. When we requested Rocket Mortgage obtain an updated payoff demand before we closed, they told us our only option was to cancel and re-start the loan. I have this in writing. Why would I cancel my loan and start over for a simple payoff demand update. Interest Rates were increasing at a rapid rate at this time, and I can only assume they treated us this way because the didn't want to honor our interest rate of 3.875 %. It was better for Rocket Mortgage to have us cancel our loan because they wanted us to payoff our truck, and not update the payoff demand, then to work through the issues with us. They also overcharged us for our interest rate when looking at our Locked Loan Estimate versus our Final Closing Disclosure. The Loan Amount went Down, there should not be a removal of Lender Credit or increase of Discount Points for a lowered loan amount. We felt we had no choice but to close the loan, or face cancellation from Rocket Mortage, and get a much much higher interest rate if we didn't accept the forced terms.
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| 11/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I am writing to contest the additional fees ( {$1500.00} ) being charged by QLMS for my refinance. I feel QLMS totally dropped the ball on this and purposely delayed the closing of this loan to nickel and dime me at the last minute and put me in a corner.
I reviewed and approved the Closing Disclosure Package ( attached ) sent out on XX/XX/XXXX and was expecting to have this wrapped up shortly thereafter. I was then notified there was an issue regarding a lien that did not even exist as of XX/XX/XXXX as notated in the attached document provided by XXXX XXXX. There was a week of back and forth from QLMS about an issue that was not even real or true. They said they could not close the refi until the issue was resolved which there was no issue to resolve. QLMS clearly dropped the ball on this issue as they received these documents and confirmation directly from the title company and it had nothing to do with me. I was expecting to close on XX/XX/XXXX with funding on XX/XX/XXXX as notated on the closing disclosure provided by QLMS which I reviewed and approved on XX/XX/XXXX. There were some delays, which were of no fault of mine, and then I was told on XX/XX/XXXX that QLMS did not have the correct Payoff Statement from my current lender. Again, no fault of my own and clearly QLMS dropped the ball on this. Now QLMS is trying to charge me, XXXX {$1500.00} XXXX as noted on the attached Redisclosure Package XXXX XX/XX/XXXX XXXX, for their mistakes and lack of professionalism. This totally unacceptable and clearly part of their process in hopes of cheating potential clients for a few dollars more. I feel they are in violation of the law with these bait and switch tactics.
In addition, I was told to not make my payment to my current lender since funding was supposed to be on XX/XX/XXXX. Now, it is XX/XX/XXXX and QLMS is no where near completing this refi and I am now late for my XXXX payment. I will have an additional expense because of the late payment which again was no fault of my own. I am extremely frustrated and unhappy about the way I am being treated and the way QLMS does business.
I expect QLMS to honor the totals on the attached Closing Disclosure ( XX/XX/XXXX ), as required by law, and to close this loan ASAP! Again, the delays were of no fault of mine and therefore I should not be penalized.
Please confirm receipt of this email and let me know if the only option is to cancel this refi as I am not willing to pay for the mistakes made by Quicken Loans.
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| 12/25/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
Older American |
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XX/XX/2015 I informed Quicken Loans of XXXX Michigan that my property taxes had been reduced by XXXX by phone. The agents name was XXXX he seemed very distant on the phone like he was doing something else and said he would have a loan officer contact me.
No one ever did so another follow up call was made and this time XXXX said he would get a supervisor on the phone. He promptly hung up on me and I immediately called back. This time I was transferred to a " supervisor named XXXX she told me that the issue would be cleared up " XX/XX/XXXX '' again ignoring my request. I immediately hung up the phone and contacted a loan agent by the name of XXXXXXXXXXXX each and every time I called I did a follow up email to QL knowing I needed to create a paper trail.
Well XXXX did nothing for my cause so I wrote yet another email to the auditing and escrow I still have had no solution the departments at QL. The problem was they reported again ( lied ) that they paid my property taxes, again this year they always have for the 3 years I have been with them. Ever since I have been with Quicken loans insurance agent has called me concerning payment when my insurance was due last year I had to give him a Echeck to keep my insurance from lapsing. I am tired of this from Quicken loans waiting until the last minute to pay insurance and escrow due. They add to the website I view to see my payments that it has been paid but it has not. One of the employees at QL did pass on to me that they use a 3 rd party vendor to pay all taxes and insurance, without my authorization.
The last person I spoke to at QL again blew me off XX/XX/XXXX saying it would be fixed XX/XX/XXXX if the could get my money back from the 3 rd party vendor. Included with my XX/XX/XXXX payment was a note figuring out my new payments along with the deducted tax error I have never been late with my mortgage payments with QL, XXXX or XXXX XXXX XXXX in 35 years on any homes I own. I feel as though QL does n't really care once they " have you '' under contract. No matter how high I moved up the ladder the attitude was the same.
I was shocked when I received my mortgage statement today and opened when they almost doubled. I am very tired of QL and if they have problems paying from my escrow I will create my own escrow and pay it ... .on time with no lies. I have full documentation including cell phone logs to support what I have stated. Sorry about all the typos I can only view XXXX of this page to edit complaint form.
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| 03/02/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
Older American, Servicemember |
|
XXXX XXXX, XXXX Last year around XXXX worked with Quicken Loan to Refinance the property at XXXX XXXX XXXX XXXX XXXX They order an appraisal which was done on XXXX XXXX, XXXX. The appraisal done had many problems such as wrong sq ft by less than XXXX, room XXXX XXXX XXXX, we have solar and no mention at all as energy efficient item.
The Indicated Value by Sales Comparison approach was {$320000.00}.
The report has a home listed that was sold on XXXX and XXXX homes closer to our sq ft & lt ; XXXX XXXX XXXX XXXX CA. Sold for {$430000.00} on XXXX - XXXX, XXXX sq ft and XXXX XXXX XXXX XXXX XXXX sold for {$75000.00} at the end of XXXX - XXXX sq ft & gt ; were not used as comparison. The rule is not to use homes so old that values are not comparable and locate XXXX for value approach that are closer to sq ft that the XXXX being appraised which he did not do!
The Porch/Patio/Deck says large deck. The appraiser stated our decks sq ft was XXXX. The XXXX decks, around our house, measure XXXX sq ft. So value approach not added correctly!
Solar owned by us is given no value which is a XXXX, XXXX panels at a cost of $ XXXX!
The house building sketch was not correctly drawn, very poor and incomplete!
The indicated value by cost approach arrived by the appraiser was {$420000.00}!
The opinion of site value of {$20000.00} is of raw lans where our property has the infrastructure, water, sewer, electric phone, cable, foundation, walkways etc.! A {$60000.00} is the number both a builder and the California XXXX appraiser feel is better for a property with infrastructure! Again the report stated the Sq ft was XXXX which is wrong and is XXXX!
Depreciation used of {$120000.00} assume no improvements to house since built! The interior of the house floor XXXX has been totally remodeled, and floor XXXX has new rugs and bathrooms improvements which the report does not mention.
The report mention a large decks but we have XXXX decks which totals XXXX sq ft. and the drawing lacks too many sq fts.!
The appraisal has no costs associated with the Solar, which is owned by us at a cost of {$2100.00}!
The value arrived makes the house cost approach impossible to rebuild! Our Insurance agent provides a value at the low end of {$170.00} and up!
All this information was provided to the Quicken Loan folks and there reply was that the Appraisal was done correctly per the Appraiser!
Quicken Loans provided no support and/or investigation to determine the correct information!
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| 04/18/2017 |
Yes |
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- Application, originator, mortgage broker
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Web |
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Me and my wife applied for a HARP refinance with Quicken Loans on XXXX / XXXX / XXXX . Our application was denied due to our credit score o f XXXX . As stated on the XXXX website " Through HARP, you can get a lower interest rate ( which means less out-of-pocket costs each month ), get a shorter loan term, or change from an adjustable to fixed-rate mortgage. There 's no minimum credit score needed, either . ". see below 's chat transcript. This is an email of the transcript I got directly from QUICKEN LOANS stating that they do infact " accept HARP refinances ''. I should have been approved for the next step, instead i was flat denied. General Info Chat start time XXXX XXXX XXXX XXXX XXXX E ST Ch at end time XXXX XXXX XXXX XXXX XXXX E ST Duration ( actual chatting time ) XXXX Op erator XXXX XXXX Chat Transcript info : A team member will be with you shortly. info : For your security, if you would like to close the chat session please click the " X '' button on the top right of the chat window. You are now chatting with XXXX XXXX . info : info : Please wait while your chat is transferred to XXXX XXXX . info : All team members are currently assisting other clients. Please hold for a brief moment. Thank you for your patience. info : The chat transcript will be sent to : XXXX XXXX XXXX at the end of your chat. info : For your security, if you would like to close the chat session please click the " X '' button on the top right of the chat window. You are now chatting with XXXX XXXX . info : XXXX XXXX : Hi, I just chatted with a gentleman about being declined due to our credit score. I applied for a HARP refinance. He said we were not eligible due to our credit score being XXXX . I just read the HARP qualifications and i got this directly off XXXX . -- -- -- - Through HARP, you can get a lower interest rate ( which means less out-of-pocket costs each month ), get a shorter loan term, or change from an adjustable to fixed-rate mortgage. There 's no minimum credit score needed, either. XXXX XXXX XXXX : OK there may be other lenders that follow those guidelines, but we may have some overlays. XXXX XXXX : ok. What should i do now? Wait for a call or email? XXXX XXXX : Well I would co ntact the lender that currently holds your loan, unfortunately I have to follo w Quicken Loan guidelines. XXXX XXXX : Ok, Thank you XXXX XXXX : Thank you XXXX .
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| 01/07/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My husband & I decided to reach out to Quicken loans and begin the refinance process. At first we had several conversations in regards to our situation, ( wants & needs ) do you know the Premature explanations that you have to get out of the way, as my husband & I were interested in refinancing our home, ( we had an exsisting mortgage with another company ), and wanted to move forward with another Preferably ( XXXX ) upon researching, right from the beginning everything was XXXX from the start, however, the loan XXXX was very quick to continue to call me on numerous occasions & walk me through the premature process of getting certain subjects in order. She was not so professional, I really dont judge people are people, only until the day we were ready to move forward with the writing this in stone process, the XXXX thing was she made very Discriminating comments and suddenly refused to service us. I was so confused, I mean this loan XXXX called me about XXXX times that morning to get the paperwork in order in a timely fashion and all of a sudden it was like something came over her and it was completely not happening! I actually thought she was joking I mean this occurred in the same sentence, she giggled and blamed her supervisor who which by the way ( did not take part in any conversations with us ) she gave no explanation what-so-ever nor did she try to work with us further. I was told that theres always a XXXX XXXX XXXX each and every customer to customize and theres always some kind of option on the table, these were her words!!!! I cant stress enough How XXXX I was to get a XXXX XXXX in my XXXX from a very reputable company. Okay this is not a backyard broker & considering all the money I have saved in the bank/ the investments i currently have/ a XXXX-time job/ a husband that worked XXXX years at a company with a full XXXX, a house that has over XXXX of equity in it and fairly decent credit scores, needless to say this was the most XXXX & XXXX experience Ive ever had! Unbelievable and so disappointing. I was scorned for awhile & did not understand what triggered this, I mean there job is to go over options! That was not discussed, it was just a XXXX & a few XXXX comments treating me like a XXXX rate XXXX, I could not believe it. Anyways, that company was not worth fighting for because now have a very awesome mortgage refinance company that Im working with happily, however now that Ive moved on Justification says this behavior needs to be outed.
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| 06/28/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I applied to refinance my mortgage online with Quicken, explained via a chat session that I wanted the lowest rate available without paying loan origination fees or points. The originator XXXX XXXX confirmed that he understood and quoted a 30 year fixed rate on my loan request of 4.05 %. Then a little later after I deposited {$500.00} with the company for the appraisal fee, I got the Loan Estimate ( LE ) which had a loan origination fee of {$3300.00} ( 1.25 % ) and a {$790.00} processing fee. On the credits side of the LE, there was a {$2000.00} lender credit to absorb some of that fee, but in my opinion {$1300.00} in origination charges was {$1300.00} more than was explained to me initially. That 's a large difference.
I brought this to my loan originators ( LO ) XXXX XXXX and was unable to come to an acceptable resolution as he said that the highest rate he could charge me was 4. % and the lender credits would be larger absorbing fee. I did n't want my rate to increase that much, as that would have a material impact to the affordability of the loan and I felt that I had been intentionally mislead. I was then referred to a client resolution expert. He was able to help somewhat and increased the lender credit to {$3000.00} which did a better job at offsetting the {$3300.00}. Ultimately, I paid 4.125 % because that provided a large enough lender credit to make the loan affordable for me.
During the process Quicken send me XXXX different LE 's without an actual change in circumstance or condition or request by me. I would get notice that there was a new LE. The fees or rate were always higher. I would then bring that to their attention to which Quicken 's reply was " whoops, that was a mistake '' I think that Quicken systematically uses bait and switch tactics to mislead and deceive consumers into doing business with them. I feel that they would have taken more advantage of me if I was n't as diligent to review every LE that was sent.
Also outside of deception, the processing time was almost 60 days, and the morning of closing they canceled the transaction on accident. When I called to get it resolved the closing specialist said " oh, that happens all the time '' After my recision they wired the funds to the settlement agent so late in the day that they could not send out the wires on the same day. Thankfully there was not additional charges to me for that.
Overall it was a very frustrating experience filled with deception and rudeness from XXXX XXXX.
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| 02/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American, Servicemember |
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I was referred to Rocket Mortgage by XXXX XXXX. In XX/XX/XXXX, I spoke with a representative of Rocket ( XXXX XXXX ) about a mortgage to build a garage and complete landscaping on a house I was building. At the time I inquired about a mortgage, I told the representative that the house was about 85 % complete. He told me that to qualify for a mortgage, the house must have a functioning bathroom, a functioning kitchen, a functioning heating system, and that all the floors needed to covered with flooring or carpet. I was not told that I had to be actually living in the house at the time of the application. I told the representative that I thought the required work would be completed in a month and that I would be back in touch. In XX/XX/XXXX, when the work was completed, Rocket offered me a mortgage at an interest rate of XXXX XXXX and XXXX fees and I signed a document agreeing to the terms. I provided all the requested documents including all personal financial information except a copy of bills showing internet service and cell phone service. I explained that we did not have internet service and that the cell phone bills come to my office or to our rental house. Instead, I provided copies of the electric bill for the house that we were building. Rocket took no action on my application despite numerous inquiries I made about the status of the application. Sometime in XX/XX/XXXX, I was informed by XXXX XXXX, a Rocket/Quicken Loans consultant, that the application could not be processed as a conventional mortgage because we had not yet moved into the house. Instead, he proposed that the mortgage could go forward as a second home mortgage with no change in terms of the interest or fees. Several weeks later, I was told the mortgage could go forward only as an investment property mortgage but as such, the fee would increase from zero to XXXX While I considered this " switch '', the house was appraised by someone hired by Rocket. I decided not to pay the new fee and complained that I would not have started the process with Rocket and disclosed personal information if I had been told from the start that the fee would be XXXX On XX/XX/XXXX, Rocket sent me a letter falsely saying I was denied a mortgage on the basis of " unverifiable information ''. In my view, Rocket engaged in textbook " bait and switch. '' While I did not lose money, Rocket obtained my personal information and wasted my time that I could have spent looking for other forms of financing.
|
| 11/13/2015 |
Yes |
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- Application, originator, mortgage broker
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|
Web |
Servicemember |
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Date : XXXX XXXX, 2015To : CONSUMER FINANCE.GOVFrom : XXXX XXXX Quickenloans # XXXXRe : Quickenloans # XXXX XX/XX/XXXX, 2015-Consumer XXXX XXXX, XXXX Mortgage Refi./VA 30 Year Loan- Application Alleged Locked Rate at XXXX until XXXX XXXX, 2015.
XXXX XXXX -License IDXXXX/Lender Representative ( AKA ) XXXX XXXXXXXXXXXX XXXX _License ID XXXX_______________________________________________________________________________Quickenloans Staff unauthorized change of Consumer XXXX XXXX XXXX XXXX XXXX XXXX, 2015 original loan application, without prior discussion or consent.
Lender Representative alleged consumer request Change of VA Loan Type without prior discussion or consent of Consumer XXXX XXXX XXXX XXXX Quickenloans # XXXX.
Lender Representative alleged Consumer requested new application without prior discussion or consent of Consumer.
Lender Representative changed Locked Interest rate from XXXX to XXXX without prior Consumer notice or communication.
On XXXX XXXX, 2015, Consumers contacted quickenloans. to inquire of XXXX Mortgage Refi./VA loan. Quickenloans telephone staff referred Consumers to XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX ( XXXX XXXX XXXX. After Consumers provided initial inquiry information for Mortgage Refi. to Quickenloans Representative XXXX XXXX to obtain available Quickeloans Interest rate. Consumers were advised that a XXXX XXXX XXXX XXXX XXXX {$400.00} Appraisal fee was required and needed to lock the interest rate at XXXX on XXXX XXXX, 2015. Consumers were advised by Quickenloans Rep. that was the only way to secure current rate. Consumers provided payment via Consumer Credit Card. On XXXX XXXX, 2015, after providing all required documentation and logging on the QuickenLoan Message. On XXXX XXXX, 2015, the Consumer discovered that the locked rate at XXXX had changed and immediately contacted the Quickenloans Rep. XXXX XXXX around XXXX XXXX. The consumer was told that the Lender Representative was not logged in the system and to call on XXXX, 2015.
The Consumer logged back into the Quickenloans system and discovered that an alleged application dated XXXX, 2015 had been generated with an alleged Interest Rate lock agreement of XXXX and discount fee, expiring on XXXX XXXX, 2015. Also an alleged rate lock extension fee if not agreed to by Consumer. On XXXX XXXX, 2015, the Consumer unsucessfully attempted to contact the current assigned QuickenLoan Representative on the QuickenLoan Message Board with " NO '' response.
.
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| 10/21/2022 |
Yes |
|
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Web |
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On XX/XX/2022, XXXX XXXX with Rocket Mortgage sent me a conditional pre-qualification letter stating a FHA 30 Year Fixed rate loan could be used for closing on my next property. Prior to receiving this pre-qualification letter, I had informed her that I was actively looking for a primary residence in the XXXX area and planned to keep my current residence in XXXX, TX as a rental. She sent me the pre-qualification letter knowing my home search was in the XXXX, TX area and my current residence was also in XXXX, TX. On XX/XX/2022, I put an offer in on a home in XXXX, TX ( 11 miles from my current residence in XXXX, TX ) and was accepted. Three weeks into the executed contract timeline, XXXX informed me that they could no longer use FHA funding because my new prospective residence is within 100 miles of my current residence that I planned to keep as a rental. As a result, I needed to use conventional funding. Unfortunately, my debt to income ratio was too high to qualify for a conventional loan so they sent me information about what debts I needed to pay down before I could qualify for conventional. I asked for a fee break down or a loan estimate to understand how much money I need to put towards debts to reduce my debt to income ratio enough to qualify for conventional so XXXX sent me a loan estimate for conventional funding with cash needed to close to reduce my debt to income ratio enough to close with conventional. I began looking at pulling money out of retirement accounts to close on this home. At the beginning of XXXX, I received an email from XXXX stating that Rocket would not fund the home at all. They then backdated a letter to XX/XX/2022 that they would not fund the loan and uploaded it to my account.
I am filing a formal complaint here for two reasons ( 1 ) the milage requirement for FHA funding should have been discovered and disclosed prior to a pre-qualification being sent out. ( 2 ) The ambiguous conventional loan requirements, misleading loan estimate, and backdated letter of disqualification for a conventional loan was extremely deceptive and should have received clear, accurate, and timely communication.
As a consumer who was provided bad information multiple times, I am in a very precarious living situation. I am under contract on a home that I am not sure I can purchase, and I have {$2500.00} in earnest money on the line. If I had received correct information from the onset, I would have never put an offer in on this home.
|
| 05/15/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Improper use of your report
- Reporting company used your report improperly
|
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Web |
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On XX/XX/XXXX I inquired thru XXXX XXXX for a HELOC ; I was contacted on XX/XX/18 by Quicken loans, I explicitly said I was ONLY interested in a HELOC. He proceeded to tell me we would review my credit, I assumed he had a report thru XXXX XXXX, and after 20 mins on the phone, told me they don't offer HELOCS.
Then I found out he PULLED my credit without permission ; he put his manager on the phone who told me that he told me we would " review my credit '' was proper for getting consent.
I am an XXXX, I ONLY wanted a HELOC and had I been told by XXXX XXXX NLMS # XXXX that they don't offer the product, I would have ended the conversation as I can provide an application thru my company for much less in costs and rate than his proposed first mortgage which is not what I asked for.
Then his Director XXXX XXXX NLMS # XXXX told me they do have HELOC 's but only for XXXX clients, and that he was within his right to pull my credit by saying " now we will review your credit '' even if he had NOT asked my up front if I was a XXXX client, because they do offer it to them, I just did not qualify.
Had I been asked of my assets and if I had a XXXX account and been told those are the only clients they offer HELOCS too, we would have ended the conversation there, again I would not and did not authorize a credit pull on my report ; and wouldn't if the specific program I was after was not available to me or offered to people only with the XXXX account as I do not have one and would have said so had I been informed or asked.
I asked them to remove the inquiry, they denied me request, I explained that had they done the due diligence and told me the requirements for a HELOC and that they didn't do them, we would not even had, had a conversation that would have required any further investigation.
I was told by XXXX that as of the last day or so Quicken stopped doing HELOCS and by XXXX that, that was not true, but only for select clients with those accounts.
This is ridiculous, I was mis-led, my credit was pulled without explicit permission or consent and then they passed it off on me as though it were my fault. I have a background in lending and can not imagine how they treat people who don't, and I made that very clear to XXXX in the beginning of the conversation, that I am a licensed XXXX and only in need of a HELOC.
XXXX told me they are the country 's largest company and with over 150 programs, this is " Just how they do things '' .... UNREAL!
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| 10/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I bought a house in 2020, XXXX with a mortgage {$320000.00} from the quicken loan company. At the very bagging of the pandemic, my wife lost the job. Then I apply for the forbearance plan and the Rocket mortgage has approved and it has been extended up to XXXX XXXX of this year.
On XX/XX/XXXX, I called Rocket mortgage and asked some questions regarding my payments. They offered me a loan modification plan with hidden conditions basically the interest rate and the years of the mortgage period.
After receiving the notice of the loan modification, I get to know that the hidden conditions. Then I called them to withdraw the modification plan because of the unreasonable hidden conditions. But they refused to allow to withdraw my consent.
Then XXXX complaint against them to the CFPB and the complaint # XXXX. After complaining and couple of days later, one of the executing officer called me and agreed to withdraw the earlier unreasonable loan modification plan and I requested a loan deferral plan which is enable to settle the default amount at the end of the mortgage or when I sell the property. I am legally entitled and qualify for the loan deferrals program.
Finally both parties agreed to those plan and they calculated the monthly mortgage payment for {$2000.00} per month for 5 years. The regular mortgage payment is {$1900.00} per month but they said that they need to recover my property taxes and the property insurances that I defaulted with the forbearance plan. I agreed and they calculated {$2000.00} per monthly payment and later they send me as XXXX. They sent me the notice and I it says that there are no any change the other conditions of the original mortgage agreement.
I am complaining now because of the following two reasons.
1 ) They increased my loan balance in {$21000.00}. Because I borrowed only {$320000.00}. Now they show me in my account {$340000.00}. How they have increased this loan amount {$320.00}, XXXX up to {$340.00}, XXXX.
2 ) They have double charged property tax and the property insurance payment for the forbearance period. Because already calculated default payment included the property taxes and the property insurance. But They have added to the defaulted forbearance period t property taxes and the property insurance to the current monthly instalment. That is the reason I have to pay {$2000.00} instead of {$1900.00}.
I agreed with loan deferral plan. Please make an investigation regarding above two things
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| 12/20/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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In the beginning Quicken Loans made my husband move out of state and actively be working in the state we were going to buy in. We were given a closure date and when we were XXXX hours from home they pulled the date stating they could n't verify his employment and leaving us homeless. They are now claiming this didnt happen. Even though I have proof. They refused to give us a copy of escrow, and my husband did work there. all because they didnt update their systems. They lost tons of our documents. ( more info on request ) Then we asked to refinance I asked them not to call my work. They called my work and due to the company I worked for I XXXX. When they sent a appraiser he was an hour late. He compared our two story house to single story homes. The appraiser moved our house on a map. He moved it to the bad side of town. QL loans said they cant help me even though its the company they pick and use for 80 % of their apparels.I had to file a report and have him convicted with the appraisal board. We were forced to file bankruptcy. My attorney had to threaten them three times to restart sending statements ( more info upon request ) Several times over the years we just randomly stop getting statements. This went on for 6 month over the last year. They are misappropriating funds over this last year. It was explained to them multiple times that all extra moneys be sent to principle. We set this up years ago. They changed my loan without notification to prepaid. All extra money on accidental over payment have been payed to the next bill. We have been fighting this for the last year. XXXX XXXX is the only one that will deal with our accounts. Our number are all directed to her VM only. She hasnt helped us in the last year. Im having to call monthly-ish to fix our stuff. She out right refused to help us in XXXX. The extra money should have gone to the principle, but it went to the next payment. She stated she didnt know what to reverse so either they reverse something and we occur a late fee or we leave it and we " lose the money ''. Speaking with her has caused me to get severe hives. I have file endless complaints and they all seem to go to her. She never at fault, but they wont fix our issue. ( more info upon request ) This is the only thing my husband and I argue about. They are ruining our lives. I have tons of proof to the horrors of the last several years. Ive filed complains to QL and XXXX.
It seems QL is to big and no one will help us.
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| 08/08/2018 |
Yes |
- Debt collection
- Mortgage debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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Spoke with the representative from Quicken Loans around XX/XX/2018, she verified the amount that was owed for XX/XX/2018, which was about {$38.00}. She also explained why and told me she could take the payment over the phone, however I did not have the funds. Doing this time XX/XX/XXXX was owed and XX/XX/XXXX was late. I made a call again to confirm because I needed to make a payment over the phone. This time is was an EXTREMELEY DIFFERENT CALL. I was told I could not pay XX/XX/XXXX and they need all three months and they sent an intent to foreclose letter and the amount will need to be paid XXXX XXXX. I question when was the letter sent out because today is XX/XX/XXXX. After some research this was an old letter she spoke of and also our home is located in a disaster area after Hurricane Harvey, but I was told that this didn't affect us because we didn't start getting behind until recently and something else must of happened. We were also told that were now 4 months behind because " we know XX/XX/XXXX '' may be late as well although that payment is not due yet. I attempted to explain to a female who said she was in the executive office who was not any help at all as I attempted to explain what we could pay base on what we have which is pay the XX/XX/XXXX right away so that this did not affect our credit rating. Then take care of the XX/XX/XXXX payment by XX/XX/XXXX. Then the XX/XX/XXXX by the end of the month of XX/XX/XXXX, this was not satisfactory and the person stated if you would just not interrupt and let me explain it doesn't work like that. She also stated that this would not be a problem if I just paid what was owed when it is due and their would not be a problem. Quicken seems to have changed the dynamics of their customer service and hired sub par collections representative off the streets who are not properly trained. These individuals were rude, unhelpful and disrespectful for the most part. As it depends on who I was talking to, after the first representative the calls became worst and so did the individual person 's demeanor and customer service skills. As an alternative, I have sent hardship documentation via fax. We have no intention of having our home foreclosed on. We are also requesting that the late payment be removed from our credit files and apply the disaster indication to our account. Finally, I am a federal civilian military employee and except to be treated with dignity and respect just as all people should.
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| 11/20/2023 |
Yes |
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- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
Servicemember |
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My mother passed away from XXXX in XXXX. She had taken out a mortgage in XXXX of that year. The family was not informed until XXXX when The family care act was in force, served with foreclosure papers, when they were legally not supposed to until after the covid foreboding period. We went to court in XXXX of XXXX, the judge dismissed the foreclosure process due to the cares act being in force. I corresponded with the lawyer XXXX XXXX and they gave information so I could contact rocket mortgage company and try to work out something to keep my home. I inherited the home, moved in and is my current place of residence. Rocket mortgage conversed with me, refusing to give me information on my mother 's loan. I transferred the home and property to my name. I have been delivered foreclosure papers again on XX/XX/XXXX. Several injustices have been made against me. Federal law states that an heir can take over the loan without credit check and being of assignment of property rights in my name. Rocket mortgage company has not communicated with me at all since XXXX, regardless of my repeated request and attempts to get this matter resolved. I have also been wrongly treated because I was not informed of the interpretive rule, which is under mortgage company regulations for ethical practices. I have not received any monthly statements from them stating what payment was or willingness to help me with taking care of her mortgage. Rocket mortgage company stopped all communication from the moment they learned of her passing. I don't understand why they completely ignored the laws in place to help me, as an heir, to take over her loan and not communicating with me to help resolve this matter. All the communication I have received is being wrongfully served foreclosure during family cares act while covid was state emergency and now being served with foreclosure on XX/XX/XXXX. How can they do that with the way they have just cut off all communication. They never offered guidance or assistance with helping keep my home. I mean I have repeatedly tried to contact them regarding this and was told I couldn't get any information because of loan was in mother 's name. Now I know different because of the laws I have been reading regarding heir property and rights. Please let me know how we can stop this foreclosure process and get them to work with me on resuming loan in my name and set up a monthly payment schedule, which I have been denied to do previously.
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| 06/13/2020 |
Yes |
|
- Trouble during payment process
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Web |
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On XX/XX/2020 I noticed on my bank account that a pending draft of " retry payment '' from Quicken Loans ID XXXX would be processed on XX/XX/2020 in the amount of {$830.00}. I contacted Quicken Loans and ended up being called back from " XXXX '' from the executive team. She advised that the original draft on XX/XX/2020 came back as insufficient funds from my bank, XXXX XXXX XXXX XXXX XXXX. I advised that was not so and that the payment on XX/XX/2020 cleared and posted on my bank account on same day. Also advised that the payment was showing on my Quicken Loans online account. XXXX stated that none of that was showing on her end. She said the only thing showing was the transaction did not complete due to insufficient funds. XXXX then called XXXX XXXX XXXX XXXX XXXX who confirmed that the payment on XX/XX/2020 did clear and post for {$830.00} Quicken Loans ID XXXX. XXXX then told me show would be contacting payment processing department to stop the retry payment for XX/XX/2020. She advised that it was possible there would not be enough time and the payment would go through. If that was the case I was to call back. On XX/XX/2020 the retry payment of {$830.00} did in fact clear and post on my bank account. I contacted XXXX again who again called XXXX XXXX XXXX XXXX XXXX. XXXX then proceeds to check the first payment again and then confirms about the second payment coming out. The representative from the bank tells XXXX that both payments did clear. XXXX was not satisfied with the answer and told the representative to look further into the matter. The representative contacted their payment processing department and they also confirm that both payments cleared and posted from Quicken Loans ID XXXX. XXXX then tells me that this would need to be further investigated, that neither first or second payment was showing on her end. She stated that it could take another several days to look into the matter. I advised her that for one this is a mistake on Quicken Loans and that I was not prepared for an additional unauthorized payment of {$830.00} to come out of my bank account. I also told her this has completely compromised my finances. XXXX claims that nothing is being shown in Quicken Loans system of the payments. This is very odd when I can see in several places on my online account that the payment was made on XX/XX/2020. Still awaiting for the second payment post on my online account, though it has already cleared and posted with my bank.
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| 02/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American, Servicemember |
|
There was a problem with the closing on our refinance mortgage from Quicken Loans. We were set to close in XXXX -- we received the closing documents from Quicken Loans -- and we had the closing documents notarized on the appointed day by the notary and they were given to the title company.
After that, we waited about 3 weeks but the lender did not reply to us. Finally I got some kind of e-mail from the title company saying the loan had been rescinded and I contacted the lender, Quicken Loans to find out what was going on..
Initially it was very hard to get anyone to help us and explain why this happened and how to fix the situation since each department is very specialized and each department in turn told us they didn't deal with a loan that had been interrupted or rejected.
Finally the post closing department at Quicken Loans told us by phone and e-mail that our loan had been stopped because the paperwork ( which was done by Quicken Loans itself and which they gave to us to sign by the notary during the closing ) was done incorrectly -- that is to say the figures were calculated incorrectly. In addition, we saw the dates were wrong.
They said that the whole loan would have to be re-done and it had been sent back to the underwriters. They didn't know how long it would take and there was no way for us to communicate with the underwriters because they don't have any contact with the public.
So, we waited a month or so, and then Quicken Loans finally got back to us in XXXX and said the loan was now re-written and could go forward but that we needed to have a new appraisal for the house and a new notarization.
However, this time the appraisal didn't go through. The problem was that we were converting our garage to an XXXX and the construction was in progress. The appraiser said that we needed to have an open garage space to pass the inspection, so we tore down whatever walls we had built internally in order to satisfy the appraiser. She came again and said that we needed to show that a car could drive into the space, so we tore down the wall over the garage door and took off the garage doors. Next she came and told us that the yet to be installed electrical wires that were hanging down from the ceiling for the construction needed to be removed because they were considered a safety hazard. We also had those removed.
At this point we are awaiting another visit from the appraiser. We hope it will pass this time.
Thank you
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| 09/14/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I filled out some information online to see what things I would need to do to start preparing for buying a mortgage. I started to get calls from Rocket Mortgage immediately to which I answered the call and it was a woman named XXXX XXXX. We had about a 30 minute discussion arounXXXX XXXX XXXX MST and she then told me that she would be calling me back within an hour to discuss a plan on how to prepare for buying in a couple of years as I am NOT buying until then. The call never came. The next day she called me and I told her that I waited for her call the previous day and not getting it and her calling me the next day that I no longer wanted to speak to her, hear my options or be in communication to please not contact me again. The previous day when we did speak I had already told her I work from home and needed to do things via email for the most part and to please email not call and that her not even listening to me on that after she didn't call back when she said she would is not what I am looking for. That if someone says something and it is business related I expect follow through and not to have to deal with someone that does not listen. I told her all of this when she called the next day and then she proceeded to still send emails anyway. In those emails she would start it out with " per our conversation I am following up with you on '' .... Per our conversation AND an email I sent to her I asked her to STOP contacting me and she did not have my permission to run my credit ever again and to basically leave me alone. Here we are a few weeks later and this woman has not stopped contacting me. I sent another email asking her to stop and stating that I will be seeking legal action. This is harassment and not acceptable. She has my information and is untrustworthy having people 's information. In the email that was recently sent, it said to allow any inquiries on my credit from Rocket Mortgage and this is AFTER I already told her to stop on the last phone call I had with her and via email. She is blatantly ignoring my requests and proceeding to do as she wishes with my information. This is illegal. I have told her to stop verbally and in writing. Her name is XXXX XXXX with Rocket Mortgage. This is her contact information ( XXXX ) XXXX ext. XXXX ; Email XXXX Her NMLS is XXXX Please make her stop. She does not listen to me and she is abusing access to my information. This is not ok or acceptable treatment of any potential client.
|
| 07/24/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
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- Loan modification,collection,foreclosure
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|
Web |
Older American |
|
XXXX years ago, XXXX XXXX XXXX sent me an invitation to take out a no-income, interest only {$100000.00} home equity line of credit. I had just moved into a new home and I had several projects that needed to be completed so I accepted the offer. I used part of the money on the house projects and the other portion of the {$100000.00} I kept as emergency money.
As it happened, the economy collapsed due to the mismanagement of the XXXX sector and I lost my job. I was thrown into this terrible job market and I could not find work. I used the rest of the home equity line of credit to pay my bills and to not default on my mortgage. I have gone through XXXX lay-offs in the last XXXX years and I have completely exhausted my home equity line of credit and I have been on a forbearance program.
I am re-employed again with a strong company and I am trying to get back to good financial health. XXXX XXXX XXXX has been great. They gave me time to find a new job before they foreclosed on my house and they have given me a loan modification for which I am truly grateful! However, XXXX/now Quicken Loans asked me to send in a enormous amount of information, but they have done almost nothing to help me cope with the large increase in payments. Previously, I paid XXXX/Quicken Loans approximately {$240.00} a month in interest. After XXXX years, the loan no longer stays as interest only, but converts to a regular loan so my monthly payments went from {$240.00} to {$640.00} and now that my forbearance period is over, they want me to pay {$970.00} a month. The adjustment happened just when I experienced my XXXX lay-off when XXXX XXXX XXXX Mortgage moved all of our XXXX down to their XXXX, NC site. So at this time I have gone through {$30000.00} of my savings and I have exhausted my home equity line of credit.
I do want to pay back the loan, but I am not making what I once did so I can only afford approximately {$400.00} to {$450.00} a month payment over the life of the loan and I need to be on a fixed interest rate or I could be in trouble if interest rates skyrocket again.
I believe my $ XXXX {$640.00} payment is totally unaffordable. I thought there was some consumer protection where your loan could not rise so dramatically from {$240.00} to {$970.00}.
DESIRED RESOLUTION : I do so need your help in working with XXXX/Quicken Loans to find an affordable way to pay back this loan and keep my payments in the {$400.00} to {$450.00} range. Thank you!!!
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| 06/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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I am a XXXX XXXX, and my client applied for a refinance of their primary residence on XX/XX/19. Borrower 's fico score is in the 660s and loan amount is {$130000.00}. The loan type is a Conventional Cash out Refinance of a primary Single family residence. Due to the fico score of the client and the loan size and refinance type the LLPAs on the rate are high compared to the average client with a higher fico score nationwide.
Upon registering the file with the lender we were notified by the lender that the loan was failing the QM safe harbor test with regards to the APR being over the APOR by 1.5 percentage points. We adjusted the rate down with the borrower paying discount points to accomplish this. The rate was locked at this time.
A month later we were notified that the APOR had decreased per the weekly publishing and the loan therefore had another safe harbor issue since the rates are decreasing rapidly. The problem is that the client was locked in a month earlier at higher rates. Now my client 's APR is being compared to the more recent lower APOR and has to pay more discount points to lower their rate more which is harming the client and making it nearly impossible for their loan to close.
The Lender stated that they received the interpretation from the CFPB that the term " as of the date the interest rate is set '' from your publication means that every time a change happens to the loan ( i.e. loan amount changes, interest rate changes, ltv changes, etc. ) that the lender has to compare the APR on the file to the new available weekly APOR. This makes absolutely no sense and is harming consumers. How can a loan 's APR with an older Lock be compared to new rates ( APOR ) that have decreased. I have had 3 clients with this same issue in the past 30 days.
I have reached out to all of my contacts at the lender and they are trying to find a work around, but nonetheless the CFPB needs to make it clear what they expect pertaining to what APOR to compare the APR to. A clearer definition of " at the time when the interest rate on a mortgage is set '' is needed. See section 4.3 What Makes a QM loan Higher -Priced 1026.43 ( b ) ( 4 ).
Please advise whether the lender should be comparing the new weekly APOR to the APR on the file when the rate was locked several weeks prior or whether regardless of any changes to the loan the current APR on the file should be compared to the APOR from the week the rate was originally locked.
|
| 03/20/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
Older American, Servicemember |
|
Quicken loans # XXXX, appraisal was done, I told appraiser that the square ft, figures he was using was wrong and that the assessor was going to change them, the correct figure was 1560 sq. ft. backed up by insurance coverage, the appraiser used 1377 sq ft.. The 30 ft diff, is the way the laundry room is situated ( 1560-1530 ) Had a discussion with Quicken loans telling them that the mortgage should be on XXXX instead of XXXX, told QL you can not have a mortgage on part of my house, they chose to ignore this and we closed. I figured that all this info would go to the dept that handles problems and it would get fixed, never did. Spoke to a RE Atty, she told me that you can not have a partial mortgage and that the lender could not foreclose on a partial mortgage, and the Atty thought the only way to fix this is to have the lender write off the loan since it was invalid as it stood., This refinance was XX/XX/XXXX I waited almost a year for this to get fixed, and it never has. So now ( XX/XX/XXXX ) I am refinancing with another lender, if as the attorney believes that my mortgage is invalid then my new lender has a different pay off. I told QL before we ever closed that this needed to be fixed I didn't hide anything, they have known from the beginning that this mortgage was not valid, so now I have been making payments on an invalid mortgage. The assessor shows sq. ft. as 1530, mortgage is on 1377 sq ft. QL paid the taxes which showed the increase and didn't question why. In one of e-mails QL says that the appraisal is based on the legal description and sent me a copy of same as if any improvements ie : house doesn't count, this is a housing tract not an empty lot. The man that called me today regarding my payment said that they make mistakes but not his department he just wants my payment, problems go to a different dept. I have copies of the discussion and e-mails regarding all this. This appraisal shows 1377 sq. ft. in spite of all the info they have regarding this it still has not been corrected.? How many people have been foreclosed on when maybe they had a way to save their property, especially if there was a mistake in their mortgage? We expected this to be fixed to both of our satisfactions before now, it wouldn't have been that difficult to do, but we were never contacted QL just let it go. This mortgage would never been valid. Contracts aren't supposed to contain major mistakes. Current e-mails are available if needed.
|
| 03/28/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Subject : Quicken Loans Rep Persistently Avoids Providing Written Loan Estimate This is a formal complaint against XXXX XXXX and Quicken Loans for failure to provide a proper Loan Estimate with in the legally required 3 days from receipt of my personal and loan information. This compliant will be submitted directly to Quicken Loans as well as the Consumer Financial Protections Bureau.
Below is a summary email trail of The Worst Lending Experience I have ever had in my 15 years of working with mortgage companies to obtain residential purchase loans.
Friday, XX/XX/2020 Called Quicken Loans to get a rate quote and Loan Estimate.
I was routed to XXXX XXXX, who advised me that he would have to pull my credit in order to quote rates.
After XXXX asked me a minimum of a dozen demographic and purchase questions, including my social security number to pull my credit ; XXXX quoted me points and rates on FHA and conventional loan options.
In response to the verbal quote, I asked XXXX if he could email the estimate.
XXXX agreed to follow-up with an email ; but seem to hedge on the information Quicken Loans provides without distinction.
Despite informing me that Quicken was currently pricing mortgages multiple times/day, XXXX waited a day to send an informal email citing points that were higher than what he provided by phone the day before.
After I replied with an inquiry about the disparity, XXXX acknowledged the points distinction that he failed to disclose in his initial correspondence.
Friday, XX/XX/2020 After receiving confirmation from multiple sources, that I should have been provided a Loan Estimate, I emailed XXXX to again request a formal Loan Estimate.
Despite XXXX 's auto reply directing immediate follow-up be redirected to XXXX XXXX, XXXX replied before she could reply to advise that he would follow-up with me on Saturday, XX/XX/2020.
Saturday, XX/XX/2020 XXXX initially follows-up with an email at XXXX to ask " the property address '' for purchase.
Despite my replying at XXXX, he waits until XXXX to ask if I'm still " interested in FHA? XXXX After responding to the " FHA '' inquiry within one minute, he waits another 2.5hrs to ask about my " closing date. '' I reply with what is likely to be the earliest possible closing date.
Note : The fact is there is NOT a closing date yet. It's a new construction home that is still being built.
XXXX casually replies that " we would not be able to close in 2 weeks. ''
|
| 03/26/2015 |
No |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied for a loan with Quicken Loans. I was pre-qualified not long after submitting my application and was requested to pay the non-refundable {$500.00} towards an appraisal. Once the appraisal fee was paid, my application went to the underwriter for review. On XXXX XXXX, 2015 my real-estate agent and builder received a letter indicating my loan application had been approved and fully underwritten. The letter indicated that my income, employment, and credit scores have been verified, but my loan had been approved contingent upon receiving the appraisal, title commitment and homeowners insurance. All of which were completed within weeks of this notice and a closing date of XXXX XXXX, 2015 had been scheduled.
At this point, I completed the final earnest deposit installment with the builder for a total of {$12000.00} which authorized the builder to began making a few requested customizations to the home and set an closing date as well.
A few days into this process I received a call from a Rep asking me to provide proof of timely payments for a previous mortgager lender because my report show untimely payments. Again, I provided this information immediately ; however, I received a formal denial letter on XXXX XXXX that my loan was denied due to past credit history.
After providing proof of timely payments, completion of a credit supplement/rescore, credit verification phone interview and providing an explanation letter Quicken reversed the original denial and approved my loan for the XXXX time. In my opinion, reviewing past credit history is mortgage underwriting XXXX. Why did Quicken approve my loan initially, advise my realtor and builder, then ask for supporting documentation only to deny the loan?
The builder, XXXX XXXX has now instructed me that because they have set XXXX closing dates and because I did n't close, I am now considered in default of my contract and they will be retaining my {$12000.00} earnest money deposit. I am in no financial position to write off {$12000.00} due to the incompetence of a mortgage lender. If my loan application did not meet Quicken 's criteria I should have never been lead not XXXX, but XXXX and placing my life savings in jeopardy. I am requesting that Quicken reimburse me for the earnest deposit in the amount of {$12000.00}. I will also be reporting this issue with my employer who endorsed Quicken loans as well as offered incentives to open loans with this organization.
|
| 04/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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|
Web |
Older American |
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I thought I made my XX/XX/XXXX mortgage payment, but we received a notice that we had not. I called Quicken Loans immediately to resolve. I made the XXXX payment immediately and paid the XXXX payment as arranged.
We have never missed a mortgage payment in all the years we have had loans with Quicken and the reason we missed this time is my husband was very sick. In XX/XX/XXXX my husband was diagnosed with XXXX XXXX, and went through intensive XXXX for several weeks. Then in XX/XX/XXXX he had XXXX, which took 8 hours and 2 XXXX XXXX to remove part of his XXXX, and all of his XXXX. The XXXX was rebuilt out of his XXXX XXXX. He also had a XXXX. He was in XXXX for 4 days then in a monitored patient room for another several days. Once he was discharged, he was on intravenous nutrition and XXXX XXXX ( XXXX XXXX XXXX ) in his XXXX, which I was doing. When my husband 's XXXX was reconstructed, one of his XXXX XXXX XXXX XXXX, so we had a XXXX XXXX came to our home twice a week to help him talk above a whisper. He underwent XXXX about 2 weeks ago to fix the XXXX XXXX XXXX and he is speaking fairly well.
I sent an email addressed to XXXX XXXX, EVP, Client EVP, Client Experience Operations on XX/XX/XXXX. I received a phone called from her assistant, " XXXX, '' who checked into the situation, but she said there is nothing they could do because if the payment is one day late, a letter goes to the credit agencies.
On XXXX I sent an email to XXXX XXXX, CEO, with the same complaint. A director in consumer relations ( I'm sorry but can't find his name ), called me and he explained that " according to the Fair Credit Reporting Act, '' Quicken is required to send a notice to all credit bureaus, no exceptions.
Disregarding our extenuating circumstances, Quicken Loans sent a " late payment '' notice to the credit bureaus. Our once good credit is now at rock bottom. I am XXXX, my husband will retire in a few years. We have tried our entire lives to be responsible consumers. The one time when we have critical personal circumstances, we are thrown to the wolves and all responsibly placed on FCRA by Quicken. I can't believe years-long customers can not be afforded a " forgivable '' chance.
I have attached documentation related to this complaint. If it is necessary, I will provide confirmation from my husband 's XXXX XXXX, primary care physician, medical facility, XXXX XXXX, XXXX XXXX, or whoever else you need confirmation from.
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| 11/06/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Application was made on or before XXXX ( online through Quicken Loans aka Rocket Mortgage ) ( with disclosure about Child-Support income from my fianc ( XXXX XXXX ) Pre-Qualification was received on or before XX/XX/20 On or after XX/XX/20 Email was sent to XXXX XXXX ( MLO ) requesting clarification on the approved loan amount vs the max FHA allowable limit for XXXX XXXX , County.
MLO ( XXXX XXXX ) responded stating that due to Debt-to-Income ratio we would not be approved for the higher loan amount.
We submitted the following : 1. Original and current Court-Ordered Child Support reflecting a monthly award amount of $ XXXX/Mo. ( Only receives $ XXXX monthly ) 2. Bank Statements reflecting the consistent weekly deposit and proof of receipt for the last 3 years.
3. Proof that the Child Support would continue for the next 3 years for the remaining children under 18 ( One child is XXXX and the other is XXXX ) 4. XXXX FHA Guidelines reflecting the allowable use of Child Support as a viable source of income as long as the above requirements were met.
XXXX XXXX and processing staff communicated that the Child Support income was disallowable due to Quicken Loans/Rocket Mortgage Guidelines regardless of the fact that this is an FHA Insured loan. They stated that as the Lender they have the discretion to allow or disallow the use of an income source as per their internal policies and procedures.
As a result of the disallowance of this income we had to purchase a home in a less desirable neighborhood and school district for XXXX XXXX children.
As a result of the disallowance of this income we were told that the DTI ratio and credit score did not allow us to qualify for the lower par market rates.
We incurred over $ XXXX in origination and discount points in order to close this transaction which represents over 4 % of the total loan amount.
We believe that we were discriminated against due to this income type not being preferable to the Lender and also the fact that we are an interracial couple to boot.
We have combined income of over $ XXXX and should have qualified for the higher loan amount thus allowing us to purchase our originally desired home in the better school zone district.
We are alleging that Fair Lending Guidelines have been violated including overt discrimination and as a result disparaging impact. In addition, we intend to file a complaint with the OCC, FRB and the CFPB for UDAAP violations as well.
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| 10/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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In early XX/XX/2020, as we were considering refinancing our home mortgage, Quicken Loans approached me with match or beat offer ( attached ) directly addressed to me with their rates and numbers. Subsequently, I inquired XXXX XXXX XXXX their vp and others ) to find their most competitive rate. They were not very cooperative and kept referring to the rate of 3.316 % APR as written in the attached offer.
However, I received better rate ( 2.75 % ) from another vendor ( XXXX XXXX XXXX ) and recently closed the refinancing with them.
Following their instructions of the Quicken Loans Match or Beat offer, I submitted all the requisite papers to claim the small {$250.00} reward they promised. After much wasted time, an employee XXXX XXXX XXXX XXXX refused to provide me the {$250.00} reward with the excuse of not finding any record of my interactions with their people. As you may see in the claim offer, nowhere they said I needed to provide the logging details of my interaction as most of these people always insisted on communicating the numbers on the phone and not in writing which itself is very shady and unprofessional in nature. This employee admitted that no recorded logging and conversations were needed.
Despite explaining all these, the Quicken rep XXXX XXXX XXXX kept refusing to honor the reward with excuses of not finding the record. I am attaching another email herewith from another quicken employee XXXX XXXX XXXX on this matter to show a proof of interaction. But since these people refused to provide any additional written refinancing rate term ( other than what I attached here in the match and beat offer XXXX, it is not possible for me to submit additional rate offer.
Recently, I found out they will not give me any rate info without a formal application and running a hard credit on me which is unheard of and very unethical as an applicant must know the specific numbers, terms and conditions and accept before any application. I have provided them all the numbers of my financial information they were looking for, but did not get any written offer beyond the attached offer.
As you can see that this ( including this match and beat offer ) is nothing but a very fraudulent scam by Quicken Loans. We need your help in stopping this scam and they must be forced to honor and provide their numbers and terms and conditions prior to any formal application or credit check as all any other reputable institution does.
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| 03/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I purchased my home in XX/XX/XXXX and used Rocket Mortgage as my mortgage lender. I had used them in my previous purchase and did not have any issues. I have never made a late payment for my mortgage but I find myself in a situation where for the first time my mortgage payment is only partially paid and therefore late. The reason is that in XXXX I paid approximately {$10000.00} at closing to cover the XXXX taxes. This was because they estimated I would have to pay all of XXXX taxes due to the previous owner being a military veteran and being tax exempt. In early XXXX I received a refund. My mortgage was then adjusted by Rocket Mortgage in XX/XX/XXXX because they erroneously thought I was tax exempt. I spoke to a couple of representative at XXXX, one who was trying to get me to refinance in XXXX and another escrow analyst and explained that I thought they made an error. They then send me another refund check for all the escrow that had been placed in that account. I mistakenly assumed the error was due to the money I paid at closing for all of XXXX. I deposited these funds and used them to cover my childcare expenses. When went to pay my XX/XX/XXXX mortgage payment I saw that the amount due went from {$1600.00} to {$4300.00} as Rocket Mortgage is trying to recoup the escrow refunds they mistakenly sent me. I reached out to them via email with an urgent request for a call to ask to have this resolved. They did provide a solution of spread this $ XXXX over three years but that still puts my payment at {$3200.00} for the next 3 years. I expected a monthly payment of about {$2800.00} when I first purchased the home, I budgeted for this amount and signed into other financial obligations that I thought with that mortgage payment I would be able to afford. Now with inflation being so high and child care, I find myself in a difficult financial situation where I am afraid I will loose my home over the additional mortgage payment increase. I find this mistake should be absorbed by Rocket Mortgage and have tried to resolve it with them but they have pressed back that because it is property tax, it is my obligation however, the mistake on properly collecting them was on them. If I knew I would have to pay these on my own and not put my faith in them to properly collect, I would have set money aside to pay. I am putting in this complaint because I think this is predatory. I am not sure what to do next to get this resolved.
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| 03/06/2018 |
Yes |
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- Struggling to pay mortgage
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Web |
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I was trying to get reviewed for a loan modification on an FHA loan with Quicken Loans. They were helpful at first, then stopped responding to me and moved to set a foreclosure date. In order to save my home I filed bankruptcy in federal court prior to the auction. However, Quicken Loans and law firm XXXX XXXX XXXX moved forward with the sale anyway in violation of federal law. I have since tried to get information and updates and to get the sale rescinded but have not been able to make any progress or contact with Quicken.
My wife and I bought this home in XXXX with an FHA loan. We made our payments as agreed with no problems until our roof caved in a couple of years ago. At the time I was only working part time and it cost {$7000.00} to repair the roof ( it was an urgent repair ). Due to this fact I struggled and fell behind on the mortgage. Last year I reached out to Quicken to try and get reviewed for a modification or plan to help me catch up. I was approved for a small reduction to {$710.00} a month. We began making this payment, but then had a problem with my wife 's XXXX check and missed a payment. Since that time their agents have refused to work with us and refused to accept our payment. We were immediately pushed into foreclosure and a sale date was set for XX/XX/XXXX. I filed bankruptcy prior to the sale and under federal law the property should be protected from foreclosure. Then I was contacted by XXXX XXXX XXXX XXXX XXXX and was told that my home had been sold.
I believe that Quicken Loans with the help of XXXXXXXX XXXX XXXXXXXX has not followed HUD and FHA guidelines and denied access to programs such as loan modification, partial claim, special forbearance as well as repayment plan options. Also, they were required to send out Occupied Conveyance paperwork prior to conducting any type of foreclosure action and this information was never received.
We are trying to get an update on the status of our home from Quicken Loans. I was under federal bankruptcy protection when they allegedly conducted the foreclosure sale and they are required under federal law to rescind the sale. I have not gotten any updated information from them so I am not sure of my current status. I want Quicken to work with me and put us into one of the government plans available so that we can save our home and resume making payments. I am hopeful that your organization can get involved and get to the bottom of this.
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| 06/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a refinance in XX/XX/2018. Started the process with a gentleman name XXXX XXXX. After several calls and days, XXXX calls me and said he needs to collect {$240.00} from me. I asked why and he said it was a good faith to make sure I was serious about moving forward and that I would get the money back at closing. I said that will be fine.
About a week or so later an appraisal was done. The appraisal came in real low and was incorrect. Because of this XXXX XXXX from Quicken Loan said the original refinance agreement could not be met and I had to come out of pocket a lot of money in order to refinance. I told XXXX the appraisal was incorrect but he said they couldnt do anything about it. I told him that I wanted my money back since they could not proceed with what was agreed. XXXX XXXX told me he couldnt refund the money as that was used toward the appraisal and that XXXX XXXX was supposed to have collected {$500.00} from me as that was the cost of the appraisal. I told XXXX that XXXX told me that money was a good faith payment to make sure I was serious in proceeding but XXXX said that was incorrect.
I have since gone to three other banks for the refinance. Two of the banks paid for the appraisal and told me that if the loan goes through I would pay it back at closing.
Quicken Loan appraisal came in at {$110000.00} XXXX appraisal came in at {$130000.00} XXXX XXXX XXXX came in at {$140000.00} XXXX XXXX XXXX notified me up front that I would need to pay {$480.00} for the appraisal before proceeding.
I should have been told by Quicken Loan that I needed to pay for the appraisal up front. If this was for the appraisal then I should have been told to pay {$500.00}. I dont understand why XXXX collected {$240.00} and said it was in good faith if it wasnt. The amounts do not equal up. I shouldnt be responsible to pay for an appraisal that was done incorrectly. After the fact I looked at the XXXX XXXX XXXX ( XXXX ) and noticed many complaints for the same exact reason. They were told that the money was in good faith and then they kept it. This is a sneaky way of taking peoples money and Quicken Loan being such a huge mortgage company should not be treating potential customers like this.
I have since refinanced my home with another bank that treated me great with no money out of pocket. If anything, I received money from my refinance. I am looking to collect my {$240.00} back from Quicken Loans.
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| 07/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On or about XXXX of 2021, I applied for a Mortgage re-fi with Quicken-Rocket Mortgage. Once the appraisal was reported I noticed several inconcistencies in the report. Including, comparables used that were not of the same or similar quality as my home, the report was incomplete in certain sections, the appraiser was a trainee.
I reached out to Quicken-Rocket Mortgage based on the instructions of my loan officer to discuss with their Appraisal Relations Dept, who were supposed to be the first line to appeal an appraisal. Without being given the opportunity to appeal the value I was told the report had been reviewed and that Quicken-Rocket Mortgage would let the low value stand. I was transferred to various people no less than 10 times with the offering that it would be taken care of only to again be told the appraisal would stand.
Quicken-Rocket Mortgage failed to explain to me how my site value is determined to be $ XXXX in value when the XXXX County Appraisal District shows my property to be taxed at over $ 38k and that is with my homestead exemption? Its also noted when the appraisal which came in at $ XXXX ( less than 6 months ago ) Quicken didnt seem to have a problem with me moving forward.
There are no properties anywhere in XXXX with XXXX sf of even undeveloped land selling for $ XXXX, that is just ridiculous even to imagine. As a real estate broker, who actually does this for a living who is also not a trainee, I would like an answer to this question. How did my site value drop that far below an already discounted XXXX County Appraisal District assessment?
Quicken accepted an appraisal report that is incomplete to be acceptable. The entire Data Cost Approach section is left blank.
Quicken-Rocket Mortgage denied me the opportunity to appeal the value given in the appraisal by submitting new comparables or by challenging errors in the report.
Quicken-Rocket Mortgage told me they had not had any communications with the appraiser, however, I was told my the appraiser after I canceled my loan application with Quicken-Rocket Mortgage that he had in fact been contacted by Quicken-Rocket Mortgage and instructed not to communicate with me.
By not allowing me to appeal my value and not giving the appraiser the opportunity to correct errors in the appraisal, Quicken-Rocket Mortgage is causing yet another home belonging to a person of XXXX in an underserved neighborhood, to be reduced in value.
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| 10/14/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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Approximately XX/XX/2022, I contacted RocketMortgage regarding different options about a loan. I have had a loan for two years on my primary home at XXXX XXXX XXXX XXXX XXXX, GA XXXX. There is no issue with this loan.
The contact was because I have a business opportunity that may require some cash. While my initial inquiry was through an online chat, I soon got a call from a representative. I believe his name is XXXX XXXX. I stated that the call was informational only and I wanted to learn about possible amounts for three different options -- a straight refinance ; a second mortgage ; and a HELOC.
XXXX XXXX put me on hold and came back a few minutes later. He provided an estimate on how much cash I could pull out of my property if I refinanced and he provided an estimate on a second mortgage. He also said that Rocket Mortgage did not offer a HELOC. I had the information I needed and ended the conversation. Before the conversation ended, XXXX XXXX asked if he could call back every couple of weeks until I made a decision. And I agreed that would be fine.
On Monday, XX/XX/XXXX, I received an electronic communication from Rocket Mortgage saying my payoff letter for my existing mortgage was ready. That's disturbing because I never requested one. I went to my online account with Rocket Mortgage and found a new loan in my documents -- number XXXX -- and it was categorized as " refinance '' under the label " Loans We're Working to Close. '' While online, I went to the chat function and eventually, though painfully, worked through the automated system and reached a human being. I explained to that agent the issue and he apologized, then gave me someone else to contact. I said this was their problem and they need to fix it. He said he would escalate my complaint to the executive team.
Today, XX/XX/2022, I received a call. I didn't write down the name of the person but his direct phone line is XXXX XXXX XXXX ( I believe but am not confident that the last name XXXX XXXX XXXX XXXX ). He was calm but defended the existing of a loan document that was never requested as " that's just how we do it when we get an inquiry. '' In the original call, I gave permission for the person to run a soft credit check -- and that is the only permission I gave. I did not request a payoff letter. I did not request a refinance that " We're Working to Close ''.
The creation of the second loan application is fraudulent.
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| 08/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Quicken pre-approved a mortgage to me for a home in XXXX on XX/XX/XXXX. As you can see from the letter, " the loan [ was ] formally underwritten and pre-approved subject only to receipt of a satisfactory appraisal, purchase contract and preliminary title report. '' We provided all documents timely to Quicken through our mortgage broker. Initially, we did not file our tax returns for XXXX, as I had submitted my business tax returns for XXXX. Quicken came back and said I actually needed to file my taxes in order to fund the loan, so we did. I owed an additional $ XXXX in XXXX taxes, and Quicken needed proof of payment plan which would take 60-90 days, so we paid out of pocket, in part using credit cards to meet this obligation rather than the lower interest IRS payment plan.
We extended the loan contingency one week to allow enough time to pay the IRS and FTB, with a new date of XX/XX/XXXX. On XX/XX/XXXX, Quicken informed our broker that they could not fund our loan because the new home was over 75 miles away from my office and I had " travel expenses '' reflected in my XXXX taxes, which they concluded that meant that I couldn't be a remote worker. I drafted a letter of clarification ( the travel expenses were largely the result of two retreats and one pro bono week-long activity ) and Quicken still refused to fund the loan. This was the day our loan contingency was due to be terminated, and the first we had heard of this issue.
They asked us to perform, and we jumped through hoops, and now we may lose the house because of their changing policies and inability to discuss issues at the onset of the process. They blamed COVID for the changing policy, but we were never informed that they could change policies after we accepted and performed at their request. This is unacceptable, they should not be able to provide assurances that we are underwritten and then pull the rug out for such a silly reason ( BTW, I am XXXX and I work remotely ). I would not have put an offer on the house if I knew that I wasn't really underwritten. This is deceptive. Now that we have already put our 30 days at our rental, we are stuck-and the other lender that our broker identified has a much higher interest rate and we would not have acted pursuant to these terms, but now we have no other choice. Quicken should honor their promises, especially when we already accepted and performed at their request and their assurance.
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| 08/11/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I obtained a Home Equity Line of Credit ( HELOC ) with Quicken Loans in XXXX of 2013. The equity line was originated as a 2nd loan behind our 1st mortgage. At that time, our loan balance on our 1st mortgage was {$500000.00} with an interest rate of 3.625 %.
We are now in the process of refinancing our 1st mortgage at a lower dollar amount {$420000.00} ( NO cash out ) with a 2.75 % interest rate and the loan has been approved and the lender is ready to issue loan documents. Unfortunately, Quicken loans is not cooperating and practicing unethical and very likely unlawful business practices.
I am attaching the email received directly from Quicken. In order to refinance the 1st mortgage, Quicken has to agree to STAY in 2nd position as they have been for the last 7 years since the origination of the HELOC. Quicken is stating that they will not " subordinate '' any longer unless you use a Quicken or XXXX XXXX 1st mortgage. My understanding is that XXXX and Quicken have an affiliated business relationship as our mortgage originator for the HELOC in 2013 was a XXXX XXXX employee.
That said, this seems like an obvious RESPA violation. Quicken is steering the consumer to using ONLY their loan products by holding the subordination requests hostage. I would understand if the HELOC on our residence was in 1st position, but this is NOT the case. They have always been junior to the 1st mortgage. I believe these unethical business practices will cause great harm to the consumer. I am trying to lower my monthly obligations by reducing my interest rate without incurring any more debt on the house. It's simply a rate and term refi which also lessens the risk to XXXX by allowing me, as the consumer, to lower my interest rate on my 1st mortgage and lower my payments, substantially, without incurring any additional debt!
My wife and I have excellent credit and more income now then we made upon the origination of the HELOC. There is no logical reason for Quicken to hold the subordination request hostage.
Given Quicken loans is one of the largest residential home lenders in the country, these business practices of steering the consumer could have catastrophic financial implications for consumers across the country and if Quicken is allowed to continue operating this way, gives them an unfair and unethical business advantage over their competition. Either scenario is bad for consumers and just bad business.
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| 01/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/XXXX I called Quicken Loans to refinance my home loan. I spoke with an associate who assured me that I would have a seamless process and would close in less than thirty days. I sent in all required documents and was quoted a mortgage amount of around {$1400.00} a month. This would be my third closing so I understand that the numbers slightly change up and until closing. My closing was scheduled on XX/XX/XXXX. I signed the closing disclosure that stated my mortgage amount would be {$1300.00}. I checked the online app on XX/XX/XXXX and noticed that the mortgage amount had jumped up to {$1600.00} and needing over {$4000.00} funds to close. I emailed and called XXXX who stated there was a glitch in the app and that whatever amount my closing disclosure document stated, would be the amount of my mortgage.
XX/XX/XXXX closing came and a notary showed up to my home to notarize the closing documents with the closing disclosure stating my mortgage would be {$1300.00}. I logged onto the Rocket Mortgage app once again to see a mortgage amount of {$1600.00}. I began calling Quicken Loans and was told that the property taxes on my current property were incorrectly calculated and that I now needed to re-close on the loan. I spoke to several associates all stating that this was the worst treatment of a loan they had seen and stated they would correct the issue. It was not until XXXX when I was told my loan had been cancelled and I still owned the ( what I thought was previous ) current lender of my home. I was informed a new loan was being funded to correct the past error.
It was XXXX when I started speaking another associate. He was the only associate who really sounded like he was going to own my issue from start to finish. He called me and told me he would be able to fund the loan at the original amount of {$1300.00}. I have no direct complaint against him. He is included in this complaint because he knows the details of this situation. I spoke to him XX/XX/XXXX. It was on this date he informed me that my loan had aged out. I believe that my loan was closed out so as not to fund the loan for the amount promised. I believe I was deceived into the application and funding when my mortgage amount was increased and I was told there was a glitch in the system so that I would go through with the closing. I believe there has been a Regulation Z Truth in Lending Violation and this has UDAAP concerns.
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| 09/14/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I have been in discussion with my lender, Quicken Loans, since last year concerning payment of my flood insurance premium. While going through the process of a re-finance with them, it was brought to my attention I did not have flood insurance on my property which I am required to carry on the property. To make a long story short, they admitted mailing the premium ipayment to the wrong address. This mistake was n't discovered until 8 months after the policy expired. As a direct result of their error, I had to obtain a new policy which carries a premium that is more than XXXX the original policy. Also the deductible was raised from XXXX to XXXX dollars. This has caused me a significant financial hardship. Quicken did pay the difference in premium for last year 's flood premium. This year I called to let them know the policy had again increased and to see if they could offer any assistance in paying it since it is their fault I am now having to pay this new premium. Please understand I have compared my policy to those of my neighbors. Theirs went up slightly while mine more than XXXX, only because I had to obtain a new policy when my premium payment was mishandled by Quicken. I have spoken to a number of Quicken agents and managers about the situation. It is my belief that this issue has been trivialized by them and seen as not being important. I do n't think they realize the impact their mistake is still having on me. I am currently paying XXXX what my neighbors are paying in flood premiums. My deductible is also XXXX their deductibles. Unfortunately this rate will follow me as long as I own this home. If all insurance goes up 5 %, more is coming out of my pocket than my neighbors ' pockets all because of a mistake that was not my fault. I have made my mortgage payments on time every month since first getting a loan with Quicken a few years ago. I feel very let down in the way this situation has been handled. I have asked them to make up the premium have refused. This is hitting me especially hard right now. We have just " celebrated '' the XXXX anniversary of XXXX XXXX. If it had n't been for my flood insurance coverage, I probably would not be in my home today.
I can provide you with whatever documentation you need, including a memo on my Quicken loans account showing they claimed to have sent a payment.
I apologize for the length of this. I am still frustrated by the whole incident.
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| 04/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a mortgage refinance on XX/XX/XXXX with Quicken/Rocket Mortgage. Rate was locked at 2.75 % with XXXX points which was going to cost {$7300.00}. Rate lock was for 60 days ( expired on XX/XX/XXXX ) given I had a HELOC which was going to require a subordination agreement between my HELOC lender ( XXXX XXXX ) and Rocket. I submitted all requested documentation in more than a timely manner ( usually same or next day ). The loan was conditionally approved on XX/XX/XXXX. Appraisal was received back on XX/XX/XXXX. My HELOC lender said Rocket was waiting on title work as of XX/XX/XXXX and hadn't yet done anything related to the subordination. Per emails with my HELOC lender, they did not receive a subordination package from Rocket until XX/XX/XXXX, which was four days after my initial rate lock expiration date. I had to become involved on several occasions to ensure the rate lock was extended. Rate lock got extended to XX/XX/XXXX and again to XX/XX/XXXX. I was constantly checking in with Rocket as the process was moving horrendously slow, through no fault of mine or XXXX XXXX 's. I checked in with Rocket on XX/XX/XXXX, prior to the rate lock expiration, and the originator told me " the underwriters will handle the situation so it is taken care of ''. Well, Rocket did not extend the rate lock and I inquired about it on XX/XX/XXXX. The originator said " we will be able to take care of this for you when the underwriters have completed the necessary steps on their end. No need to worry it will be taken care of ''. The originator also told me on XX/XX/XXXX that " yes ... we extended the rate for you ''. Come to find out, this did not happen, and XXXX XXXX to re-lock the rate in a new higher rate environment. The new re-disclosure dated XX/XX/XXXX has me locked at 2.75 % - with XXXX points. Which costs an astonishing {$27000.00} - almost {$20000.00} over my initial disclosure. I have additional email records with dates, and I have message transcripts exchanged with the Rocket originator. Rocket moved horrendously slow on this refinance. I expect them to honor the original rate and points as they are the sole cause for this taking > 90 days to close. I have not closed as of today as Rocket 's Executive Solution Consultant said the best they could do was offer 2.75 % with XXXX points, which, I believe, amounted to a difference of $ XXXX {$9000.00} over what I was originally quoted at.
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| 05/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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The company is Quicken Loans. My loan officer was XXXX XXXX.
On XX/XX/XXXX, After discussing my finances and income with XXXX, I was initially approved for a purchase amount of {$400000.00} and a mortgage amount of {$380000.00}. I received a pre-approval letter with these amounts listed on them, but the " finances and assets verification '' box was not checked off yet. When I inquired about this, XXXX told me all were approved, it was just a matter of getting the new document uploaded and that I was clear to make an offer on a home.
I made the offer on a home that I liked, but thankfully ( now ) it was rejected. On XX/XX/XXXX I inquired about my finances and assets verification again and I was given the same story by XXXX, that they were backlogged and underwriting just hasn't uploaded my document yet, but he guaranteed all was verified and that I was approved for a mortgage of {$380000.00}.
After never seeing an updated approval letter and not hearing from XXXX. I suspected something was wrong so I held back on making a second offer on the home. Saturday XXXX XXXX texted me and asked me to upload a dispute removal form to remove some negative marks to my credit. Then my mortgage amount was lowered to {$320000.00}.
XXXX called me on Monday night XX/XX/XXXX at XXXX. He said we should have a meeting the next day to discuss options for my mortgage. We set a meeting for XXXX on XX/XX/XXXX. I received a text from XXXX at XXXX on XX/XX/XXXX saying he was no longer with Quicken and that a new officer would take over my account.
On XX/XX/XXXX I called Quicken and XXXX XXXX was assigned to my account. After reviewing my account, he then lowered my mortgage amount to {$270000.00}.
Now all of this doesn't necessarily sound like a " complaint '', just my inability to get a mortgage. I understand that. However, XXXX told me that XXXX XXXX was fired for making too many mistakes on customers applications, such as " inflated income amounts ''. Apparently, XXXX told underwriting that I made $ XXXX when I do not. This ordeal wasted 3 weeks of my time, the seller 's time and the agents ' time. It seems like loan officers are benefiting in inflating income amounts in a " shoot now ask questions later '' fashion, offering loans that people may not be able to handle ... as seen in XXXX. Quicken loans sales tactics are aggressive and based on false numbers and numerous credit checks.
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| 05/31/2022 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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* In XX/XX/XXXX, my husband and I applied for a mortgage through Rocket Mortgage.Our primary mortgage is with them and it appeared to be a seamless process. We were pre-approved for a mortgage and then upon providing additional documentation, we were approved for XXXX mortgage.
My parents reside in Florida and are elderly. We planned on purchasing a condo near them to assist them as they move on in age. Upon mortgage approval, I flew form NY to FLA to secure a home.
We found a condo, had an accepted offer, paid for inspections, and condo association fees.
A bulk of our down payment ( approx XXXX ) was derived from the sale of an investment property we sold on XX/XX/XXXX. We provided HUD and closing documents to demonstrate proof of funds. We dilgently checked the Rocket portal to ensure a XX/XX/XXXX closing. I spoke countless times with Rocket regarding the sourcing of these funds. When inquiries were made that their appeared to be a discrepancy ( in our favor ), we put Rocket in touch with our attorney who provided all of the documents needed to close.
On XX/XX/XXXX at appromixately XXXX, Rockert informed us that we never should have been approved for the loan in the first place and that Rocket would absorb related costs ( flights, inspections, etc. ) as it was their error. We were informed to contact the escalation dept.
We registered our concern, provided receipts demonstrating fees incurred, and time line. One week later, we were informed by Rocket Mortgage Resolutions Advocate, XXXX XXXX that our case did not warrant reimbursement despite being told by our Rocket Mortgage loan officer we would be reimbursed. We have copies of emails and voicemails supporting that Rocket Mortgage would reimburse us and 'make this right. ' Upon speaking with XXXX XXXX regarding the decision that was made with her leadership team at Rocket, we inquired about where we could register our concerns about our treatment. We requested oversight agency information. XXXX XXXX said she was unaware of such agencies and that we should check the Rocket Mortgage website under " contact us '' for additional information. All of our phone calls are recorded with Rocket per their policy to support this claim.
We have asked several times through phone calls and emails why it was a mistake that we were approved for a loan in the first place and as of XX/XX/XXXX, we still do not have an answer.
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| 03/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/19, I applied at Rocket Mortgage to get pre-qualified for a mortgage. I was conditionally pre-qualified after detailing my financials and other circumstances verbally.
Once the process began, I gave more and more people the specific details about my circumstannces ... divorce, etc.
The initial contact said they would work through all of that and that I needeed to be prepared to provide documentation and explanations for my circumstances.
During the course of this process Rocket Mortgage reps called, one after another, and I made sure each of them knew that I was working in XXXX XXXX, Texas and buying a house in XXXX, Texas. Not one time did the issue of residency distiction come up.
The only trace of concern was XX/XX/19 they requested a letter from my employer explaining my " re-location ''. I immediately responded reiterating that I was not being relocated and that I stay in my RV when I work in XXXX XXXX. I further explained that I came across the deal on this house and wanted to purchase it as my primary residence given I do not own a home and I own an RV Park XXXX miles away.
After 41-days of back and forth, me providing all manner of paperwork, today I get a call stating that this will have to be classifed as a secondary home mortgage and I will need 10 % down plus closing costs. My circumstances will not afford that and it is completely unacceptable.
It did not take them 41-days to determine that I would be commmuting from XXXX XXXX to XXXX and back ... I told them from the very start.
What's more, their explanation of why this is a secondary residence was inaccuarate. I told them that I will be in that house at least 186 days of the year and that is more that than half of the year.
104 Weekends 20 Vacation Days 9 Stock Market Holidays 53 Monday 's ( I leave at XXXX XXXX on Monday 's to go back to XXXX XXXX ) 186 Total Days What is even more aggregious, they did the appraisal before they actually had the signed Sales Contract. They recommended their title company, XXXX, and then a week later called and said they could not work in XXXX County, Texas, where the subject property is located. They said that we need a Survey, and after the Seller paid {$850.00} and it was completed Rocket Mortgage comes up with this disqualification due to the distiction of the home.
This is qwrong and they need to be accountable to their business practices.
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| 07/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Unable to get your credit report or credit score
- Other problem getting your report or credit score
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Web |
Servicemember |
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On XX/XX/XXXX, I applied to Quicken Loans / XXXX XXXX for a VA Loan. At the time, I had a temporary freeze on my XXXX and XXXX reports, but not on XXXX. When they pulled the report, they were unable to access all three bureaus because of the temporary freeze. That day, I temporarily lifted the freeze on both XXXX and XXXX XXXXhru XX/XX/XXXX and confirmed that there was no freeze on XXXX Quicken Loans tried to pull my credit report the next day ( because they said they have to wait 24 hours ) and were only able to pull XXXX At the same time, XXXXXXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX were able to access all three reports. On XX/XX/XXXX, I permanently removed the freeze at XXXX and XXXX, before my temporary lift expired, and again confirmed that there was no freeze at XXXX. I asked Quicken Loans again to pull my reports. They continually say they can only pull XXXX. On XX/XX/XXXX I asked them to have their Technology team make sure there wasn't an issue in their system preventing them from pulling the other two bureaus. On XX/XX/XXXX, they responded that their Technology team has verified that there is no problem with their system. As recently as today, XX/XX/XXXX, they say then can not pull the other two bureaus. On XX/XX/XXXX I called XXXX who confirmed for me that my personal data is correct and that there is no freeze or block of any kind on my report. They stated that if Quicken Loans is entering my name in a manner differently from what they have on file, that could be the problem. I have been unable to reach anyone at XXXX or at XXXX XXXX to check the same info on my XXXX report. I am currently being denied credit by Quicken Loans on the sole basis on the one bureau they can pull, XXXX, where my score for mortgage is showing as XXXX. Quicken Loans says their threshold for approval is XXXX. Three of the lenders who have successfully pulled all three bureaus have confirmed that my median score is the XXXX score that Quicken can not access, at XXXX. Meaning my XXXX score is also higher. Because Quicken Loans can not access two of the three bureaus, I am being wrongly denied credit that they have acknowledged I would qualify for based on my median score exceeding their threshold. Quicken Loans has told me that because they have tried to pull three different times and only come up with the one score, they can not try to pull my full tri-merge report again.
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| 07/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2020 I contacted Rocket Mortgage/Quicken Mortgage because XXXX XXXX stated they were the investors on my loan refinance. The reason was to get them to call XXXX XXXX and XXXX XXXX as I had also called them to complain about the coronavirus and my protection and the failure of this company to protect me from harm 's way ( a.k.a death ). Both XXXX and XXXX offered solutions to doing inspections even for a " cash out '' which did not require to go inside my home. By the way XXXX did the appraisal with a drive by and XXXX
My home is worth about XXXX XXXX - XXXX lists it at XXXX. I owe about XXXX so I wanted to refinance. I have two loans ; a primary at about XXXX and a secondary XXXX. They will refinance the first with no appraisal, the one that is worth XXXX, but if I want the XXXX wrapped with it, this " cash out '' requires an in-home inspection. We will not have anyone in our home, we have no idea where they been, if they are a carrier of the virus and for XXXX it does not seem worth it to put my live and my wife 's life in jeopardy.
I recorded the conversations and their recordings while on hold claim they care about people and to protect them from the coronavirus but it is a lie. The refused to call XXXX or XXXX to go through the procedure to do a drive by even for " cash out '' - which by the way makes no sense to me because I am not actually getting any cash. They can walk around the home, look in the windows, but not go in side.
Mortgage/Quicken Mortgage is getting just as bad as XXXX - and should be blacklisted from the mortgage industry by the federal government. They are discrimination against me because I don't want someone I don't know and in my home who could infect us. We don't even allow our own family in our home. We are older and Mortgage/Quicken Mortgage does not care about people. They should come up with another way of verifying- this is a XXXX XXXX home, come on, and to force to put my life and my wife 's in jeopardy for a mere XXXX does not make sense. They are evil. I want to enact the Harter-Corona act that prevents mortgage companies from discriminating against those who want to live ; to provide other means of assessing the value without someone entering a home ; a video, a hand off to someone outside the home that gives them what they want without killing me ( literally ). They are not taking this coronavius seriously.
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| 04/19/2017 |
Yes |
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- Application, originator, mortgage broker
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Web |
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Trying to refinance our mortgage to a fixed rate. Spoke with Quicken Loans representative and discussed we have excellent credit, new home ( 3 yrs old ). Rep said they need {$500.00} down to start process and all closing costs fees could be rolled into the loan. Told him looking for fixed rate, no PMI insurance, closing costs rolled into the loan and felt our home could be appraised at {$250000.00}, like it was initially when we built it including 33 acres of land. Provided all of our financial information, ( pensions, savings, and additional property to our home ). Representative confirmed we had excellent credit. Received a Loan Estimate on XXXX with closing costs for {$7700.00} and {$1000.00} CASH due at time of closing. Mind you, I was told I only needed to pay {$500.00} to start the process, the rest could be calculated into the loan. Appraiser then came to our home. On XXXX appraisal was done for {$210000.00} and homes in comparison were over 11 miles away and ranged from 7-28 yrs old and not good comparisons which now increased our closing costs to {$11000.00} with {$3200.00} CASH due at time of closing. When I called and questioned the appraisal I was told they can not dispute the appraisal. I told them I no longer wanted to pursue this loan. I called and spoke with the Executive Office that handles these matters and was told we could supply the appraiser with sales of our choosing. I just paid for the appraisal, why do I have to supply the information? Quicken Loan 's process is a GREAT way to check individuals credit, their assets and increase loans and payments to obtain more money. The appraisal should have been a better comparison within a closer radius and similar aspects of our home. When we built our home three years ago rates were lower and it was a buyer 's market. Today, rates are rising and it is a seller 's market ... .should n't it have come in higher than the initial appraisal? Our home should not have lost value!!!! I asked the QL representative hypothetically if we received the loan, defaulted and they took ownership of the home, would they include the hardwood and porcelain floors, solid surface counter tops, on demand boiler system, radiant floor heating, corian window sills, medallion cabinets, composite decking, triple pane windows, 33 acres, etc.. I requested the refund of the appraisal of {$450.00}.
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| 10/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX we received a loan estimate where Escrow payment at closing was estimated to be {$3000.00} by Rocket Mortgage. The banker ( XXXX XXXX ) we were working with informed us the estimated escrow had decreased because they confirmed that the property taxes had been recently paid. As a result of reviewing this estimate in its entirety and the information we received from the banker we made the decision to move forward with refinancing our existing mortgage through Rocket Mortgage. After having gone through the entire loan application process ( including running our credit ) and we are just getting ready to schedule a closing with them, we were informed by Rocket Mortgage that the Escrow payment had increased to {$5600.00} due to property taxes not having been paid for this most recent quarter ( see revised statement provided on XX/XX/XXXX ). They informed us that the latest information they received from their tax certification team was that we paid the property taxes in XX/XX/XXXX for the quarter ending in XX/XX/XXXX. I confirmed this with my current lender was correct with respect to the last payment made on property taxes. And while we expect the cost of those property taxes to be paid by our current lender any day now, which would be reflected at Rocket Mortgage as well, when we asked our assigned Solutions Consultant at Rocket Mortgage, XXXX XXXX, why was the XXXX property tax payment not reflected in the XX/XX/XXXX statement? The explanation she provided was that they collect escrow for 6 months. She also confirmed that the statement on XX/XX/XXXX only showed escrow for 3 months and she did not know why. This leaves us extremely concerned that we were deceived all along by Rocket Mortgage because if these were known constants all along ( they collect 6 months escrow and our property taxes remained as paid back in XXXX ) why were the escrow numbers from the XX/XX/XXXX statement intentionally displayed with 3 months of escrow due at Closing? When discussing our closing costs it seems clear that they had falsely decreased the value to make it more attractive than what it was to lure us into the loan application process. This was a bait and switch predatory loan process that we were only able to catch just as we were getting ready to close. We can only imagine how many other consumers have been deceived using these same predatory techniques.
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| 06/20/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Loan Number XXXX, for property address XXXX XXXX XXXX, XXXX, VA XXXX Almost one year ago, I purchased a new home. The mortgage company we choose to use was Quicken Loans. This company was XXXX of the preferred lenders from my agency, so I went with them. Just recently, I received papers and billing statements from Quicken stating my current mortgage of {$2900.00} would be increasing to {$3300.00}, a {$400.00} increase. I contacted Quicken to inquire more details. Initially all they could advise was there was a shortage in my escrow, and this was needed to cover it. I dealt with client relations, who then forwarded me to a senior research team member, XXXX XXXX ( XXXX ). XXXX XXXX did some research, as did I, and found out that nothing has changed regarding my taxes or homeowners insurance. There had been no tax increase at all. XXXX XXXX acknowledged that Quicken made an error and they were very sorry for the mistake. I advised {$400.00} a month was not an option, and they have put me and my family in a financial hardship. I inquired about refinancing my current loan ( conventional loan at 3.99 % ) to a lower interest and possibly getting rid of the PMI. XXXX XXXX advised if this could happen it would be at very little cost to no cost for me. I was then sent to someone to calculate if this could happen. They advised it would cost Quicken too much money, so that would n't be an option. XXXX XXXX then asked if I would be willing to do a loan modification. I told her only if it did n't effect my credit. She then determined it would effect my credit so that was not an option. XXXX XXXX was very sympathetic and apologized for their error. She then suggested they might be able to get the shortage of {$2800.00} spread out over an additional length of time, thus increasing my monthly mortgage to {$3100.00} instead of {$3300.00}. I advised the increase would still put me in a financial hardship and I would have never purchased this home if I knew the mortgage payment would be this high. My home was XXXX of the last homes ( XXXX total homes ) in my subdivision to be built, so the research and information was out there for Quicken Loans to give me the correct information. I understand if my taxes increased, then of course my mortgage would increase. However this increase is only due to the incompetence of Quicken Loans and their failure of due diligence.
|
| 10/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a mortgage loan with quicken loans ( rocket mortgage ) on XX/XX/2020.
I was told that they closed in an average of 42 Days. This was acceptable as i had a construction loan that had to be paid in approximately 60 days.
After having everything clearing initial underwriting there was delay after delay for an appraisal. Finally had the house appraised and i was informed that i had to install hand rails on the front steps before i could close. I had already ordered custom steel railings to be fabricated but they will not be finished until XXXX. I purchased and had temp railings installed at a cost of {$750.00} so i could get closed. After doing this, I called to have the final inspection done so i could close on my loan. An hour later i received a call from a quicken loan employee informing me that " because i volunteered with the organization that i am now paid to work for ( a faith based 501 ( c ) ( 3 ) ), my income didn't qualify and i would need a co signer. This was over 90 Days from the beginning of the process.
I repeatedly asked for them to send me the regulation stating this policy that excluded my income or type of income. They have really just given me the run around. They have acknowledged that the mistake was on their end ( didn't call it a mistake, but rather an opportunity for improvement on their end ). They said it is their policy but cant share that proprietary information with anyone.
I feel as though i am being discriminated against. I have incurred thousands of dollars in fee 's and penalties due to quicken loans incompetence. They should not be allowed to string someone along for more than three months and then ... oops sorry, your job doesn't work for us, " your type of income '' " this type of income is considered contract work ''. They already received my check stubs and verification from my employer. This had the green checkmark on my dashboard for months.
I have hundreds of emails and text messages from numerous quicken loan employees. Not sure the best way to share them.
I believe i deserve a real explanation from quicken loans! I believe that I am owed damages from quicken loans. I have had many loans including a dozen mortgages in my life ; i have never experienced anything like this.
XXXX XXXX XXXX -I have great credit -I was borrowing {$240000.00} on a house that appraised for {$570000.00}
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| 04/22/2022 |
Yes |
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- Trouble during payment process
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Web |
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In XXXX I had been going through major financial hardships ; I had some medical issues and also divorced my abusive spouse, I had to leave my high paying career at the time for something that would allow me to care for my children and myself and therefore my income was reduced to almost nothing. I exhausted my savings trying to keep everything going and reached out to Rocket Mortgage to see if I could possibly obtain a loan modification to lower my payment at the time. Rocket informed me that I could not have a loan modification without first utilizing a forbearance. I was concerned about the forbearance and asked the representative several times about the terms, would I be able to get a modification once the forbearance was complete, and would I be forced to make a lump sum payment at the end- they were adamant that I would not have a lump sum due and that the balance of the forbearance would be spread out via a repayment plan. I agreed and made all 3 payments of {$50.00} during the forbearance period on-time,XX/XX/XXXX Once I was due to resume making my regular monthly payments, in XX/XX/XXXX, Rocket Mortgage refused to accept my payment and demanded that I pay the balance in full ... exactly what I had been worried about to begin with. I was struggling to keep food on the table and pay other bills and used the forbearance period to make ends meet, it was unreasonable to expect that I would have 4 months worth of mortgage payments- {$5000.00} ( forbearance balance of 3 months plus the current month ) available, considering I had accepted the program due to a major financial hardship!!! I would never have utilized the forbearance program had I not been lied to about this. I spoke to multiple representatives at Rocket Mortgage to get a resolution and none of them cared. They refused to accept my payments and sent me foreclosure paperwork, stating that I had been behind for over 120 days! I was appalled. Thankfully tax season was approaching and I was able to use my entire tax return to pay the amount owed, complete with an exorbitant amount of foreclosure fees, at the last second before they were set to take me to court on XX/XX/XXXX. I should NEVER have had this experience and they managed to extort an additional {$1300.00} from me in fees. Their calls are recorded, the representative lied to me, and this practice should be totally illegal.
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| 09/05/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I took a refinance mortgage with Quicken Loans Inc on a condo unit I owned in XXXX about two years ago. I was making a payment of {$620.00} a month. On XX/XX/2019 I received an email notifying me that my taxes on that property were paid, which was odd because I always receive the bill from the City and pay my taxes. I contacted Quicken Loans via email and they told me that they received an undelivered mail from the city that prompted them to establish the escrow on my account and pay the taxes and also increase my monthly mortgage payment. I told them that bill must have crossed in the mail and I also told them that I went ahead and made the payment in full on the taxes on the city website. I provided them the receipts of the payment via email as asked them to removed the escrow as it will mess up my online banking. I provided them the contact number of the City of XXXX and told them that the clerk confirmed to me that Quicken could verify my payment with a phone call. All they need is the account number associated with the property. They got back to me and said they could not do this and the escrow will remain on my account because they have the right to establish it. I asked them to put my account in dispute and to provide me with the proof that they have the right to establish an escrow account and increase my monthly payment without my knowledge but they never did. I also ask them to provide me with the agency they use for arbitration but they got back to me and said there is no process to dispute this via arbitration or any other way. A few weeks later I started to receive late notices stating that I was delinquent on my loan even though I was making my regular $ XXXX monthly payment 30 days in advanced and I have never been late. This payment was automatically setup from my bank account to go 30 days before the due date and it is still going out every month.
I tried several channels including calls, emails to try to resolve this issue but no one at Quicken seems to make any effort to resolve this issue. Quicken has been reporting me as delinquent every month since XX/XX/2019 because of the shortage from the escrow account they established. My credit score dropped more than 100 points when Quicken started to report me as delinquent. They also keep charging me every month a late payment and sending me notices of foreclosure on my condo.
|
| 08/20/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX, I filled out an application with Rocket Mortgage to purchase a manufactured home. I spoke with a loan officer who also pulled up the listing and we discussed the home while filling out an application. We paid {$500.00} to move forward and had our credit pulled. From XX/XX/XXXX - XX/XX/XXXX, we heard absolutely nothing. My realtor had to contact the company multiple times to get an appraisal scheduled. Two weeks after the appraisal had been performed, my realtor called the company to figure out what was going on. At that time, we were told that they would not fund the loan because they do not fund manufactured homes. Along with that, they updated the Loan Estimate with an appraisal fee of {$900.00} but still never contact us to discuss this issue. I had to call and email on XX/XX/XXXX to get some sort of answer. Then I was told that I would only get my money refunded back after the appraisal fee XXXX {$900.00} XXXX and credit bureau fee were taken out. During that same phone call, I was told I would be contacted XX/XX/XXXX after they performed research to verify it was a mistake on their end. That is absolutely inexcusable. It should not have taken 6 weeks for them to decline the loan. The listing shows it was a manufactured home, the tax record shows it is a manufactured home ( and the taxes were verified within days of the application ), the appraiser asked the company if it was a manufactured home. There were multiple times that the company could have contacted me to discuss this issue. They also told my realtor that they were never told it is a manufactured home. The individuals I have spoke to have been very gracious and kind but this is absolutely unacceptable. I can not get this house financed before the contract ends because of the egregious neglect to communicate or even research the property. A simple glance by the company at the listing ( which was done by the loan officer during the application ) should have been more than sufficient for them to know whether or not to move forward with the loan. It should not have taken 6 weeks or even 2 weeks from the appraisal for them to explain they don't loan on manufactured homes. That is absolutely their choice not to offer loans on manufactured homes but their gross negligence in not communicating and taking 6 weeks to even discover this has cost my family a home and land.
|
| 10/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
Servicemember |
|
I have been working with Quicken Loans for the past 6 weeks to secure a conventional mortgage. My loan was dropped 3 business days prior to closing without warning. There was no stated reason for why the loan was dropped. I have excellent credit, was putting {$200000.00} down on the purchase of a {$350000.00} home so it was considered very low risk. Quicken uses a website to handle the majority of their interactions with clients. I was in contact with them throughout the entire process and uploaded everything they asked for in a timely manner. I applied for the mortgage on XXXX XX/XX/2019. The loan was approved in the beginning of XXXX. On XXXX XX/XX/2019, I informed Quicken that I had received a competitve offer from a local bank and Quicken agreed to match their offer. The new rate was 3.25 % with a 1 % point buy down for {$1500.00}. I assumed everything was good to go. Then 10 days later on Friday, XXXX XXXX, I recieved a message from a " solution consultant '' asking me to call her back. She did not work weekends ; I was busy Monday the XXXX and tried calling her 3 times on Tuesday the XXXX. She did not answer. I tried texting her. She did not reply. I went on to the website and asked if everything was still good to go for closing on the XXXX? At that point, I recieved an automated email that simply stated : " Even though things didn't work out, you can still view your appraisal on Rocket Mortgage. Please note that your account for your loan ending in XXXXXX will close in 90 days, so you'll need to download your appraisal if you want to save it. '' I then emailed the original mortgage banker that I had worked with asking what happened. She simply said " I've CC 'd the solution consultant to assist you. '' She did not offer any explanation. Another person responded to the email and said, " It appears the solution consultant was trying to get a hold of you and we just couldn't hold the loan any longer. '' That was on Wednesday, XX/XX/XXXX - 2 business days prior to closing. In all, I had to work with over 8 different people at Quicken. Each time, they lacked the continuity and understanding of the situation. And it appears that once I tried to shop for a competitive rate, they were no longer interested in doing business with me but waited until the last minute to tell me which meant I could not meet closing and lost thousands of dollars.
|
| 05/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
|
|
Approximately FOUR MONTHS after closing on our refinance, we were contacted by e-mail by XXXX advising there was an " issue '' with our property taxes amounting to a {$3500.00} shortage that would be needed to be paid. WE IMMEDIATELY followed up with the company demanding how could the property taxes be missed. This is when XXXX XXXX advised that the expenses including winter taxes, a delinquent water bill was the driving force and could not be anticipated prior to our closing. HOWEVER, upon my research and speaking with someone with the City of XXXX XXXX, this is absolutely NOT TRUE. This information could not only have been anticipated, but also confirmed PRIOR to closing. The water bill itself was simply a call to the municipal building that would've provided any balances HAD that been inquired about. So, this is an untrue statement. Furthermore, this is information is public record and could've been requested and obtained from our city municipal website. The City Office is unclear as to why this information is so " baffling and unanticipated '' as Mrs. XXXX claims. They assured me that this is a common practice and that information could've been provided at ANY TIME during the year.
Secondly, I would like to note that this process has been riddled with inaccurate, rushed information from the very onset. Always a fee, always a representative having to do research with underwriting. Now, here we are 5 months into our refinance and being blindsided with a nearly $ XXXX bill. WHY WAS THIS NOT TAKEN FROM ESCROW OR ADDRESSED PROPERLY AND PRIOR TO THE RUSHED CLOSING?
Simply, because this was a RUSHED process to attempt to close as many loans as possible. If I called and got all the information needed within a simple 15 minute phone call, as well as was guided through a system online with information pertaining to the public records regarding the property address where the information they are FALSELY claiming that the information they are seeking was " unanticipated ''. The representative at the City Clerk office said that statement is simply UNTRUE.
I can only imagine how many homebuyers are being treated in this way. We have submitted a requested to the FTC requested research into this unethical business practice to determine if this is affecting hundreds, if not THOUSANDS of individuals who have recently refinanced with this company
|
| 08/08/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
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In XXXX XXXX, we contacted Quicken to find out the possibility of deferring one mortgage payment on our VA loan due to a hardship that we were encountering. We live in XXXX, TX and our air conditioning system stopped working and needed to be replaced. This was going to be a huge burden to our financial situation since my husband is currently unemployed/seeking employment, and we are already stretched beyond too thin.
Quicken stated they did not defer payments and could not offer assistance. They gave us a list of agencies offered through the VA who might be able to assist, none of which we qualified for. We had also contacted the VA, since we have a VA loan, asking for advice and any assistance. They thought certainly this would be considered a hardship by Quicken and they would provide some type of assistance, e.g. a loan modification, but this was not the case.
We tried in the months that followed to secure monies for our A/C system, with no success. When the heat started to be too much to bear, we had to make the choice to use our mortgage money to begin the process of replacing the unit. This would cause us to be more than 30 days late on the XXXX mortgage payment. Mind you, we did not miss a payment, we were just late for one month.
We notified Quicken that this would be happening and again stated our hardship situation. We have since paid the following 4 months within 30 days of the due date and are back on track.
The sad and shocking part is, Quicken decided to send notice to the credit bureaus that we were over 30 days late that one time. This has caused a black mark on our credit report in the midst of an already challenging financial situation. We did send a letter to Quicken in XXXX XXXX requesting a good will adjustment be made by them. We requested that they simply contact the credit agencies to remove that one black mark from our credit report of a late payment. They refused. I had researched the internet and found that the request of a good will adjustment was a common scenario with success by many companies who are actually trying to help their customers, even just one time. Not Quicken.
In these days of hardship for so many families, why could they not be willing to do that one simple act of kindness for a customer and veteran who fought for the American dream and is trying hard now to secure it for his own family.
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| 04/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We started to refinance our home with Quicken Loans ( Rocket Mortgage ), on approximately XX/XX/XXXX with XXXX XXXX. Initially, we were inquiring about a 20 year loan. On XX/XX/XXXX, after speaking with our financial expert, my wife and I decided to go with a 15 year loan. I tried calling XXXX repeatedly, along with some text messages requesting the mortgage we applied for, be changed to a 15 year. He did not return any calls or texts until Monday, XX/XX/XXXX. Meanwhile, on XX/XX/XXXX we canceled the appraisal ( with XXXX at XXXX XXXX ), that was scheduled for Tuesday, XX/XX/XXXX at XXXX XXXX because we felt as though XXXX was trying to keep us locked into the 20 year. At this point we went back to XXXX XXXX, who had previously ensured us that a 15 year mortgage would be no problem and began the process for a 15 year loan. When I finally spoke to XXXX on Monday, XX/XX/XXXX I requested a refund for the original appraisal. Some time later I noticed a {$47.00} dollar credit on our credit card. When I called Rocket Mortgage again I spoke to XXXX XXXX. He said that he would investigate. When he finally got back to me I was informed that a `` drive by '' appraisal had been done by XXXX XXXX, a company that was never mentioned. We were informed that because the appraisal had already been " done '' they would not return our money. So, we called our XXXX XXXX card and explained the situation. They entered a dispute pending an investigation. XXXX XXXX told us if we do not hear back from them by XX/XX/XXXX the matter will be closed. Since then, I have spoken to XXXX XXXX at Rocket Mortgage. XXXX stated he performed an investigation and that since a `` drive by '' appraisal had been done we still have to pay for it. I requested to speak to XXXX 's supervisor and got XXXX XXXX, Team Leader Client Relations. XXXX offered to eat half the cost. ( fishy ) Both my wife and I were home at the time ( XXXX XXXX ), per XXXX, they say they did the so called appraisal thus the picture they took of our home should have had both of our vehicles in the driveway. There are NO vehicles in the driveway in the photo they submitted on their so called `` drive by '' appraisal.
We feel like we are being scammed.
We would greatly appreciate it if your company would look into this matter.
Thank you very much in advance.
Sincerely, XXXX & XXXX XXXX XXXX XXXX
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| 12/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/2019 I decided to refinance my home. The process was going smoothly until I noticed there were not enough taxes added to my new estimated payment. I immediately notified my loan agent she ensured me the amounts were correct I had her check twice. I still wasnt confident that the amount was correct I submitted documentation to her, and she assured me again but she said she would have her immediate supervisor contact me. I explained repeatedly that I did not want to be hit with a large payment because they were not collecting enough. The supervisor called me at XXXX on XX/XX/2019 the call lasted 21mins. I was told that the amounts were right, and I was complemented on my knowledge and thoroughness. I was told I was the only one holding up the process at this point and I explained again I dont want to be hit with a large bill because you are not collecting enough money for my escrow account. I was told on a recorded line that the good thing about doing business with them is that they will never sell my loan and will always make it right. I said if it will be made right, I will sign tomorrow. I was assured and immediately made my signing appointment.
My worst-case scenario came true on XX/XX/2019 when I was sent an email saying my escrow account was negative $ 800+. I immediately called and spoke to a supervisor sent him documentation of correspondence and gave him the phone call information where I was told they would make it right if it was wrong. He called me back a week later and told me I was short {$2500.00} and would need to pay it they did nothing wrong.
I asked them again to look into it I dont feel like I should have to pay the {$800.00} in arrears because I begged them to get my taxes correct from the beginning. I was told they looked at it correct, but XXXX County Tax assessor doesnt label them correctly, so they were looking at only supplemental taxes.
I dont think it is fair that they could give me such a misleading payment of $ XXXX/ mo to $ XXXX/mo and now expect me to come up with {$2500.00} to cover taxes they miscalculated. I went through all of this to save {$92.00} a month on a monthly payment and pay them {$2700.00} for doing the loan I dont think so. Somebody messed up and I was assured by the company they would make it right and they are saying they did nothing wrong. I would appreciate any help!
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| 05/26/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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Q uick
en Loans needs to be investigated relative to their deceptive practices on offering their current customers refinancing as their practice prolongs the debt for the consumer and puts tens of thousands of dollars ( per consumer ) into Quickens pocket for miscellaneous fees. This practice also puts consumers in an unfair position relative to the housing market ( little to no equity ) and increases the amount of risk for both the lender and the consumer. About 4 years ago I financed my house with Quicken Lo
ans. Every year since they call me to refinance my house promising cash back and lower interest rates. They quickly collect a {$500.00} non-refundable refinance/appraisal fee up front and then drop you into the process.
In year two, I decided to take the plunge after being told I could take a large amount of equity out of my house and that my interest rate would be lowered ( same pitch as the previous year ). Upon providing Quicken {$500.00} to handle the appraisal, I was provided a breakdown of the forecasted transaction. This transaction did not show ANY cash back. In fact, it showed me paying roughly {$21000.00} in refinance fees to Quicken and a significant increase in my monthly mortgage. I immediately contacted the Director via email and told him what was going on. After multiple attempts at contacting them, they never contacted me back to resolve the issue. I cancelled the transaction and requested a full refund as I had all of their promises in writing. It took me contacting the Office of the President to get the matter resolved.
Each year, they continue to call me with the same sales pitch. I block th eir number only to have them roll their number and continue to har ass me with daily calls and emails. This practice is HIGHLY deceptive and has the ability to quickly put the consumer upside down in their mortgage. This should be illegal and is very unethical AND SHOULD BE ENFORCED by the FTC as Quicken uses this model to continuously pump enormous fees into an already existing account, while resetting the mortgage loan to day zero so people have no equity and never get out from under their mortgage loans. This also puts our economy at risk!
This practice is a violation of the UDAAP Act and their contact practices are also a violation of the TCPA laws. Consumers should beware before paying any fees upfron t.
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| 10/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On Monday, XX/XX/XXXX I was called by Quicken Loans agent XXXX XXXX and offered a refinance of my mortgage to a lower interest rate. I was told that doing so would save me XXXX dollars per month. This was a lie. _______________________Later in the day I spoke with Quicken Loans agent XXXX XXXX , and was told that my current P+I payment was {$670.00}, and that my escrow payments were {$480.00}, and that by taking out a new loan those numbers would change to {$730.00} for P+I and {$340.00} for escrow. What was deliberately kept from me was that the escrow payment that I am currently making is artificially high due to a shortage from the previous year, and that my escrow will return to {$340.00} ( the same as the new loan ) after this shortage is made up. Thus, instead of saving {$80.00} per month I would actually be paying *more* per month over the life of the loan. _______________________Not only would I be paying *more* per month, I would also be paying *more* over the cost of the entire loan, and would have a *higher* buyout number. Not only would I be paying more, but the total payments would be due sooner!
_______________ Total cost over life of my current loan : P+I of {$670.00} x 339 remaining months = {$220000.00} + {$1300.00} escrow shortage = {$230000.00} + escrow that is the same for both loans____ Total cost over life of loan pitched to me as saving money : P+I {$730.00} x 324 months = {$230000.00} + escrow that is the same for both loans*** ______ ***These numbers actually underestimate how much I would lose over the 28 years of the current loan vs the new 27 year one. The new loan would be paid off in 27 years, meaning property taxes and insurance would have to be added for year 28 in order to come up with a true estimate of what I would be paying under each scenario. __________________ Cost to buy out loan : Current loan roughly $ 134K, Loan pitched to me as saving money roughly $ 140K ________________ There is no point at any of the 27 years of the new loan where I come ahead financially. I would be losing at least {$6000.00} over the entirety of the new loan, and losing nearly {$6000.00} if I buy it out. _______________ Given that this was pitched to me as a way to save money, and that the true cost comparison of my current loan to the new one was deliberately misleading, these agents have engaged in fraud.
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| 09/07/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a cash out refinance on X/X/17. I stated my home was worth {$200000.00}, but the appraisal came back at {$190000.00}. Originally, the loan amount would have been {$160000.00} and we were going to pay off four credit cards in the amounts of {$9100.00}, {$6500.00}, {$5300.00}, and {$4700.00} and receive {$2900.00} in cash back. After the low appraisal, the amount was changed to {$150000.00} and only three credit cards to be paid off. I spoke to XXXX, loan officer, after the appraisal was received. He stated not to worry because I would be getting an escrow refund for around {$3500.00}. When the redisclosure package was uploaded it showed the three credit cards being paid off and {$5800.00} in cash back. I spoke with XXXX, who said I would get {$5800.00} cash back and then a refund a couple weeks later for escrow in the amount of {$3700.00}. I asked if he was sure ... ..he restated it. When I got a call to set up closing, I asked about the numbers again. The agent on the phone said that I was not getting an escrow refund, because it was used to pay down the amount owed on the home. I called XXXX again. He told me " not to worry '' and he " did n't know what they were talking about '' and that he was looking at it on his screen. He said he would get it fixed. When I got another call to close, I was told I was getting {$2100.00} cash back and an escrow refund. I called XXXX again. He emphatically apologized and told me he would get his director to fix this issue. He again stated I would get {$5800.00} cash back and an escrow refund in the amount of {$3700.00}. XXXX called me on X/X/17 and said that he was wrong and apologized. I asked him to make this right and he said that he would have his manager call me. Today, I got a call from the escalation department ( XXXX ). When I explained the issue, and asked to make it right and issue a credit in the amount of {$3700.00}. He said that Quicken was not a used car lot and that a credit in that amount " would not happen ''. I asked to speak with her supervisor and am waiting on a call back. XXXX was very rude and his tone quickly changed when speaking with me. I really doubt that Quicken will go bankrupt if they issue a credit to make this right. I am not in the wrong. I explained everything every step of the way and was mis-led during this process. This is not right.
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| 02/23/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I currently have a refinanced loan with Quicken loans. In early XX/XX/XXXX I received a call from XXXX who only identified herself as a person with Quicken loans about my loan. She said XXXX had been trying to reach me about working on my credit rating. I said there was nothing that could be done about my credit rating because of my high medical bills out of pocket each month. She said that I should talk to XXXX that he had ways to help repair my credit. So I called and talked to XXXX and he said if I could get the two credit cards I have paid off that they would be able to remove the PMI from my loan. No one at this point every said it would be a new loan. All I was told was to get my credit rating up and they would remove PMI from my loan. I did as XXXX told me to do which was to sell off investments to pay off the cards. I understand now my credit rating is XXXX. This cost me about {$5000.00} in broker fees and money lost in money that would have been made had I left that money in the stocks and also monthly income that would have been earned.
In the last week I have been getting calls from other Quicken loan officers about my new loan. I have never heard back from XXXX again. I found out today on XX/XX/XXXX that XXXX is a mortgage banker. I called today and spoke with XXXX he said now he never said he would remove my PMI that all he was doing was working with me to fix my credit which I have done so the PMI Would not be on my loan. Until today he had never told me that I would have to do a new loan and that the PMI could not just be removed. All he said he was doing was working to improve my credit so the PMI would not be on the now he stated new loan. This was the first time he used the words new loan. He gave me XXXX phone number and said I would have to discuss the terms of a new loan. I said I was not paying thounds of dollars for a closing and new appraisal of the house and witness fees and attorney fees to have XXXX dollars a month taken off my loan. I called and talked to XXXX XXXX Sevicing Resolution Specialist with Quicken loans who I had worked with before when I had problems with the last loan. He said I would have to talk to XXXX about terms of the new loan. That they could not just remove the PMI from my current loan until the 11 years were met or/and the life of the loan. I do have a call into XXXX.
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| 03/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XX/XX/19 the Quicken Retention team contacted me regarding the payoff request they received. They proposed they could do better on my new the mortgage for my new home I am set to close on XX/XX/19. I agreed to proceed with the application. In the online application process Quicken asked for my realtors contact info so that they could communicate the status of my mortgage with them. I provided my realtor XXXX XXXX 's name & contact information. On XX/XX/19, XXXX XXXX from Quicken sent an email to my realtor ( XXXX XXXX ) and the listing/sellers agent for the property I am purchasing, XXXX XXXX ( email attached ). This email disclosed that Quicken was processing a mortgage for me on the XXXX XXXX transaction. On XX/XX/19 XXXX XXXX was contacted once again by a Property Appraiser contracted by Quicken to appraise the property. He verbally disclosed he was contacting her to access the XXXX XXXX property for an appraisal for my loan with Quicken loans. At NO time was I asked for nor did I grant permission for Quicken to disclose my relationship with Quicken to XXXX XXXX. I believe this to be a GLB Privacy Violation. On XX/XX/19 I spoke with XXXX XXXX at Quicken 's " Senior Research Executive Offices '' regarding Quicken 's contact with XXXX XXXX. She explained this is part of their regular business practices to contact the realtors on both sides of the transaction. When asked how they obtained the sellers agent info ( as I did not provide it ) she did not respond the question. When pressed about privacy concerns regarding contacting an unaffiliated 3rd party without my consent/permission she stated she is not an attorney and could not comment. At that time I stated she and I had nothing further to discuss and I would submit the complaint to the CFPB for investigation. It is important to note I would not normally be submitting a complaint. However, from my perspective the dealings with the selling agent has been strained and contentious at best and the actions of Quicken have only served to further complicate the transaction & communication. I understand Quicken would have no way of knowing the struggle we have been having with the sellers agent, however that just goes to show why it is important for them to follow GLB Privacy and ONLY contact 3rd parties in which they have express permission from the applicant/borrower.
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| 03/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We applied for a mortgage to purchase a property in XX/XX/2021. After, submitting all the required documents, income verification, and so forth, the loan officer at Rocket Mortgage went over the details of the mortgage and informed us that in order to proceed, he would need a {$500.00} fee to lock in the interest rate. The mortgage couldn't proceed without this he said. When asked if the fee would be refunded should the deal fall through, he replied, " absolutely, you will get the money back if that happens. '' So we thought about this for a time and as the rates were beginning to rise, we decided to lock in the lower rate in XX/XX/2021. Everything was going well, and we were almost ready to close last month when the unthinkable happened, my husband lost his job. We were honest and informed the loan officer of this tragic event, and he stated that the loan and closing could not take place. As devastating as this was, we asked him for the fee to be returned to us. He stated we would receive it within 5 business days. Well 5 business days came and went and we checked our credit card statement to see if the money had been returned, it had not. So again we called and finally reached the loan officer who worked with us. He seemed surprised that it hadn't been refunded, he said it should have been by this time. Then he referred us to the Client Relations Specialist who was going to look into this. Then I noticed that he began peppering his words with phrases such as, " what was left over from the appraisal should come back to you. '' You will get the extra amount. '' He never said that before. Besides, the appraisal fee was included in the closing costs, which I have included here, and this transaction never closed. We have no idea what he was talking about. Then yesterday, when my husband called to discuss this with them, they kept mentioning all the costs, the credit report having to be run, and this is often done for free. Yes the appraisal had been done as we were getting ready to close, but then the deal fell through so we couldn't close. We would appreciate you help with this as we really need this money back. We have considerable expenses. It is awful enough to lose this property, but my husband also lost his job and is stressed by all of this and now they refuse to refund our money which they had promised to do.
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| 05/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have a completed full appraisal less than 120 days old that was ordered by another lender that I asked to be transferred to my new loan application. In the initial consult with the new lender I was told the appraisal i had could be used. A week or so later an appraiser contacted me to schedule an appointment. I advised him I was using an appraisal that hadn't expired yet, and he said Quicken told him i couldn't use that appraisal. However, no one from Quicken had advised me of this. After several attempts I finally reached my loan officer on XX/XX/XXXX who told me he wasn't sure why my current appraisal couldn't be transferred from XXXX and connected me with another representative that then said it could be transferred and would contact loanDepot to make the request.
I have yet to hear back from the rep that said they were requesting the transfer or my loan officer, and the appraiser continues to contact me to schedule an appointment, stating that Quicken told him on the XXXX that I still could not transfer my appraisal.
With no return calls or email I reached out to Quicken today, XX/XX/2020, via their chat service and had that rep tell me that my appraisal could not be transferred because they only transfer VA or FHA loans. I asked why that is because I am not aware of any Fannie Mae or XXXX XXXX guidelines restricting appraisal transfers for conventional loans whether they're cash out or not, so accepting a transferred appraisal would not make my loan unsellable, which is commonly why lenders issue certain guidelines. The representative provided no reasoning or knowledge of the basis of the company guideline, nor would provide Office of the President contact information for me to investigate at a higher level.
I am now having to pay the extra expense for a brand new appraisal after I already paid for one that has not yet expired through a different lender. This " guideline '' of Quicken 's makes no sense from a customer service prospective, especially if they theoretically aren't benefitting from the appraisal order itself. Supposedly it's something commissioned completely non-biasedly and not of any cost to the company because the customer pays for it. Why force a customer to pay for something that's already been done validly ahead of time unless they're getting some sort of unknown benefit themselves?
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| 04/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I emailed the following on XX/XX/XXXX to help@rocketmortgage.com, which has since been updated with more statements of fact : I just had the most unhelpful interaction with a Rocket Mortgage employee ( XX/XX/XXXX and XX/XX/XXXX ) and I wanted to let you know that I don't appreciate it. I called on Friday XX/XX/XXXX to find out when my PMI will drop off my home loan ( XXXX ) after receiving a notice in the mail from Rocket Mortgage with details about removing the PMI. I got unwittingly got transferred to XXXX XXXX in sales, who told me that she would " check and see if she could get it off earlier than the XX/XX/XXXX date ''. She said she had to run my credit to do that. I didn't sound right but I figured that she was being forthright because she is properly trained and held to the ethics and disclosure standards of a financing company. The PMI is very low at roughly $ XXXX a month.
I didn't hear back so I followed up with her XX/XX/XXXX. On a follow up call today she said that the only way to get PMI off early would be a re-finance ( at a much higher interest rate ) or an appraisal ( estimated at {$500.00} ). Neither of which am I interested in and this should have been disclosed during the conversation on Friday XX/XX/XXXX.
This puts a bad taste in my mouth because your company is a loan company, held to certain standards of fairness and disclosure by the Consumer Financial Protection Bureau. By not disclosing this information ahead of running my credit and then trying to sell me on another product- is just tasteless and unethical and calls into question how ethically responsible Rocket 's business practices are. In addition, I got two follow up sales calls to try and get me into another loan in the days following my call with XXXX on XX/XX/XXXX. It's clear that their priority isn't servicing the client, it is reaching their sales goals.
I just became a customer in late XXXX when I refinanced and I want to be able to trust the company that I am working with for my largest purchase. This calls into question aggressive sales tactics that are misleading and unethical. I will no longer call them with the understanding that they are there to service my loan, but I will take a more defensive approach knowing now that they are okay with misleading existing customers to get to whatever their sales goals area.
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| 08/03/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
Servicemember |
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My husband and I applied for a VA loan with Quicken Loans in XXXX, 2015. In good faith, we paid our {$400.00} deposit to be used towards expenses closing this loan. Our appraisal was completed and our home value returned at $ XXXX. Due to unforeseen circumstances, we were unable to move forward with the VA loan and decided to switch to a conventional loan. I was told repeatedly that this would not be an issue based on our good credit ( an excellent score of XXXX ) and income ; and even received a good faith estimate that we would need approximately $ 3k to close the loan. Suddenly, we were advised that a new appraisal would be needed and that one was returned at only $ XXXX, which meant that we would need over $ 18k out of our pocket to close the same loan. To add injury to insult, that reduction in value was after we had just spent $ XXXX in paint, new carpet, and tile work in the house, and the market value in the area has increased based on all realtor websites. I am not sure how one persons opinion ( which is what an appraisal is ) can drop the value of our home by $ XXXX. Quicken refused to use the XXXX appraisal as they said it was a VA appraisal and now we have a conventional application - how is it fair that the same Veteran lives in this house and because we ca n't get the VA loan, now our home is worth less and we are being penalized by being asked to come up with another $ XXXX in cash to close our loan? That sounds like discrimination if I have ever heard it!. This saga has dragged on for over 3 months - and now we are unable to move forward with our refinance due to the undue burden Quicken has placed on us. I have repeatedly asked Quicken to reconsider use of the original appraisal - and they refused. Not getting the VA loan just makes us less of a customer to them. I also asked then to have our {$400.00} good faith deposit returned as we did everything we were asked to do and spent day after day, hour after hour working with them ... calling them ... .having to follow up on them - what horrible customer service! Again the refused as clearly I am not a customer who can make them enough money to want to move forward. This has been the WORST customer experience we have ever had and I hope that no one else has to deal with the same level of incompetence that we have experienced with Quicken Loans!
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| 02/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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This is with regard to the XXXX of TRID and a Closing Disclosure done in gross error by Quicken loans. Our son ended up signing a closing disclosure ( CD ) under duress to close his purchase on time. I have been 24 years in XXXX. My son bought a home in XXXX in XXXX XXXX Ca. He went to Quicken Loans. I told him to get used to the terms LE ( Loan Estimate ) and CD ( Closing Disclosure ). I was my sons main contact and authorized representative on his loan. I was forth right and asked almost daily about my son 's CD and about it being correct. I have all of the emails to Quicken. We gifted my son the down payment. With this the loan coordinator at Quicken called me on XXXX/XXXX/15 that I needed to get the remainder of gift funds into title or our son would not get his loan docs. I kept saying I had NO idea how much to take in since I had not seen anything. I was finally sent an email that we needed to deposit the amount of {$29000.00} so I ran the day before XXXX to the bank and wired the funds. Quicken confirmed he had the funds on XXXX/XXXX/15 at XXXX PST ( please see email below ). I like how he wrote I will not make any promises the numbers will not change.
I have received the wire receipt. Most likely these numbers will not change, but I do n't want to make a promise that could change. I do not expect any changes, but I do n't want to set you up for failure.
Thanks, I was all over Quicken for the CD. They kept telling me it would be coming. On XXXX XXXX my son called me in a panic. He said " MOM, I do not have {$32000.00} to bring into closing. I called the closer who was very rude and abrupt. You will be able to pull the call. He told my son and I he had NO proof or documentation that the gift funds of {$29000.00} were received. I told him no way and that this was the only way it could go to docs per emailed for the Quicken loan coordinator. My son signed the CD under duress since he would not meet his close of escrow date if not.
Thank goodness we had an amazing title officer who sent me the buyers closing statement to our son showing him what was really needed to be brought in to close and what was true and correct.
This is why you the CFPB put TRID into effect. Please look into Quickens unfair lending practices and the fact they are not following TRID nor do they care for the small consumer!
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| 10/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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During COVID, I was furloughed from my job. This put a strain on our monthly mortgage payments. This caused us to go into forbearance status.
Once my job was reinstated, we were looking for an opportunity to lower the mortgage payments and decided to refinance with Rocket Mortgage.
The mortgage company made an error during the refinancing process. They inaccurately stated what our monthly mortgage payment would be because they inadvertently left out the California XXXX XXXX XXXX XXXX amount. This was a huge error that they have admittedly made but yet have no solution except to expect us to pay the increased monthly payment.
Summary of financial data : Prior to refinancing, our monthly payment that included taxes and all insurances was {$2000.00}.
The cost of the refinancing was approximately {$100000.00} From the very beginning of all estimations the monthly payment amount if we refinanced with them was {$1400.00}. This amount was the key reason for our decision to proceed with the refinancing.
After a year of us making the payment ; Rocket Mortgage is stating they made an error and did not include the California XXXX XXXX amount in the monthly payment. They are now expecting us to not only pay the extra needed amount of money ; {$4900.00} but to also endure the increased monthly payment from {$1400.00} that was stated in all closing documents that we signed, to now an increased monthly payment of {$2100.00}.
This monthly payment amount is now HIGHER than the amount prior to the refinancing. Payment was {$2000.00}.
We refinanced to lower our payment. Because of their error we are paying more than before plus the cost to refinance.
We have reached out to Rocket Mortgage and have spoken to 4 different individuals who have offered no possible solutions that benefit us. After admitting their error they only expect us to make the additional payments and go away quietly.
We are completely disappointed and dissatisfied with this company. We are reaching out for your help to come to a satisfactory solution that benefits us and lowers the payment as promised without us incurring any additional expenses.
We would not have refinanced with Rocket if we had the correct numbers in the beginning. It would not have made financial sense. We are smart enough to know that.
Thank you for your help..
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| 09/07/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
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Web |
Servicemember |
|
Starting XX/XX/XXXX, Rocket mortgage request documents to assist with the application for success to reduce or repay a past due mortgage that remain after XXXX XXXX voluntary dismissal. An application was required, which was received and completed. Documents requested were sent multiple times, and the reply continues to be " we did not get them ''. XXXX was sent more than twice to request the same documents over and over. Several calls were made to Rocket Mortgage with the person from the accounts resolution team confirming the documents were received, however I was read the notes which stated all the information had not been received, then again maybe got cross in the mail and the account would be noted as such. This went on from XXXX to XXXX stating I was still missing something HOWEVER, Rocket mortgage had no intentions of working with my wife and I at all. The rouse was to tell us that documents were not received while preparing default letters, then a closure letter, stating that since documents were not received we are closing this file was only to buy time with a continued excuse Rocket Mortgage never received requested documents. A few days later I received a certified letter from their attorneys declaring the unpaid amount with numerous fees. All along the information was received but Rocket Mortgage are only interested in receiving {$3500.00} right now, which is pass due amount then a further balance of {$43000.00}. While this scheme went on every day, stating you miss a signature here, another mail said you left out the address, still another one, you didnt answer this question..for several weeks with an account resolution team member confirming, yes we received and maybe it just cross in the mail, afterward we received another correspondence from Rocket Mortgage ; a closure letter stating that since the information was not received we are closing our efforts and foreclosure will continue. Since then, Ive received a certified copy of an order sent to their attorneys with the intent to foreclose. I am filing this complaint regarding the lack of communication that appears to be INTENTIONAL with the unscrupulous efforts to attempt foreclosure. This is a HELOC loan that was taken out in XXXX, and now has a balance of {$43000.00} with {$3000.00} past due.
Regards, XXXX XXXX XXXX XXXX XXXX
|
| 03/14/2018 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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|
Web |
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Quicken Loans replied on XX/XX/2017 ( letter included ) to a 15 USC 1692g debt validation and U.C.C. 9-210 account /collateral requests and did not produce the collateral or status as required in 14 days. When challenged in Federal court for the same they have not produced the requested data. Quicken is in violation of the Uniformed Commercial Code, FDCP Act and NCDCPA who simply sent a bifurcated promissory note when collateral was requested based U.C.C. 9-210 on the authority of a robo-signed fraudulent assignment. Despite the collection being disputed, they continue in the extortionate collections by communicating non-judicial foreclosure threats with fraudulent documents without any offers or communications to modify.
QUICKEN LOANS AS SERVICER IS ATTEMPTING TO USE EXTORTIONATE, UNFAIR, AND DECEPTIVE PRACTICES IN VIOLATION OF FEDERAL DEBT COLLECTION PRACTICES AND NORTH CAROLINA DEBT COLLECTION PRACTICES ACT TO FORECLOSURE ON PROPERTY WITH A ROBO-SIGNED FORGED ASSIGNMENT WITH PROBITHED NOTARIAL ACTS. ALL PARTIES ARE MISPRESENTED IN THE INSTRUMENT OMITTING QUICKEN LOANS AFFILIATION AS OFFICERS OF EMPLOYEES WHILE REPRESENTING ANOTHER OFFICER OF ANOTHER ENTITY WITHOUT PHYSICALLY BEING BEFORE A NOTARY IN VIOLATION OF MICHIGAN AND NORTH CAROLINA PUBLIC LAW. THE SAME HAS BEEN REPORTED TO THE ATTORNEY GENERAL AND THE MICHIGAN OFFICE OF THE GREAT SEAL FOR NOTARY CONFLICT OF INTEREST SECTION 55.291 ( 9 ) A notary public shall not take the acknowledgment of a record by or to a bank or other corporation of which he or she is a stockholder, director, officer, or employee, under circumstances where the notary public is named as a party to the record, either individually or as a representative of the bank or other corporation and the notary public is individually a party to the record.
North Carolina Fair Debt Collection Practices Act 58 70 110. Deceptive representation.
North Carolina Fair Debt Collection Practices Act 58 70 95. Threats and coercion.
No collection agency shall collect or attempt to collect any debt alleged to be due and owing from a consumer by means of any unfair threat, coercion, or attempt to coerce. Such unfair acts include, but are not limited to, the following : Using or threatening to use any illegal means to cause harm to the person, reputation or property of any person ;
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| 06/29/2022 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
Servicemember |
|
Received a call from Rocket Mortgage representative on XX/XX/XXXX asking if I would like to apply my partial payment of XXXX towards my XXXX bill. I asked him what my bill was and he stated XXXX. At this time, I was happy with the process that had taken place with XXXX and Rocket Mortgage working together helping people in need due to Covid-19. However, this is where my complaint begins. I called XXXX and asked them how much they sent to Rocket Mortgage. They stated to me {$5900.00}. I had to call them because there was no break down toward how much was being paid out. One part of my Complaint is I would like to see the breakdown of what Rocket Morgage asked to be paid from XXXX. Reason for this is while looking over my XXXX statement on page XXXX I had seen between XX/XX/2022 to XX/XX/2022 I had occurred Foreclosure expenses of Title search ( {$220.00} ) and Appraisal Cost ( {$620.00} ). Which Should not even be in there because XXXX sent them paperwork XX/XX/2022, stating I was working with them, and I was approved for their services. However, Rocket Mortgage started the foreclosure process any ways. I talked to a representative who confirmed they did in fact received XXXX paper. I did a complaint with CFPB number XXXX. Rocket Mortgage did respond back and stopped the Foreclosure. But here is where complaint number XXXX begins. XX/XX/2022, Rocket Mortgage sent all my delinquent amount to XXXX. The XXXX guy set up an appointment to come to my house on XX/XX/XXXX, so not sure why the cost why sent out after. Even with this being all said with my application coming to you approved before Rocket Mortgage stated the Foreclosure there should not be any fees I have to pay, due to Rocket Mortgage should have never started the process. Which they did stop. when I received my XXXX Statement and did the math of what XXXX stated they paid ( {$5900.00} ) to what the automated message stated I have paid to date, ( {$5700.00} ) there was {$220.00} missing, which to me looked like the Title Search amount. But why am I still being charged the full {$850.00} for the Foreclosure fees. I read in the XXXX billing statement page XXXX " If you do not pay this amount, you may incur additional costs and face foreclosure. '' How can you bill me foreclosure fees with that as a statement in your billing statement?
|
| 12/19/2021 |
Yes |
|
|
|
Web |
Servicemember |
|
On around XX/XX/2021 I called Rocket Mortgage to start a pre-approval for a Morgage. I was in the process of changing jobs as my previous job I could not receive an eligible amount to finance a home and my new job would allow it. I was approved for {$140000.00}. Although I glanced around, I waited uintile XX/XX/2021 when I started my new job before I went to search for a home.
I found a home on XX/XX/2021. On XX/XX/2021 they came back with a counter offer which was accepted.
In the process of going through the mortgage process on XX/XX/2021, Rocket Mortgage asked for a good faith deposit of {$500.00} to process the application. I paid my Earnest Money to the broker in the amount of {$500.00} and I also paid Rocket Morgage {$500.00}. This was 2 different tranactions, one in a check, and because the second {$500.00} just sort of caught me on complete surprise, one on a credit card.
The very next day, I was attempting to fill out all of my paperwork. In the one section it asked how many people were going to be living in the house and how many dependents would be living in the house. I was attempting to be completely honest and say that there would be 2 adults living in the house eventually ( after my father sold his house the plan was that he would come live with me ) and 0 dependents. They came back and asked for my fathers income. I explained at this time that my father has a house currently and that it may take anywhere from a month to a year for him to sell it and then it may happen. I also told them if they ever asked for this information again that I would fire them from being my broker. This was XX/XX/2021.
They allowed me to adjust the adults living in the house to 1 with an explanation letter explaining this. This was on XX/XX/2021.
On XX/XX/2021, they called me and demanded my fathers 1099 because there was a potential that he would be living with me after I got the house with the explanation being that he would be my dependent afterwards if he moved in with no income.
My father is XXXX years old, a military veteran, someone who just lost his wife to XXXX in XXXX after she was diagnosed with XXXX in XXXX. I fired Rocket Morgage on XX/XX/2021 for there practices.
On XX/XX/2021 I received an email from Rocket Mortgage attempting again to give them my fathers information.
|
| 03/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am disputing a fee on my credit card dated XX/XX/XXXX in the amount of {$500.00} by the merchant QuickenLoans/RocketMortgage. This charge represents a good faith deposit for a mortgage application. The loan number is : XXXX.
Quicken Loans knew or should have known that my loan application would never be approved. Therefore, it never should have proceeded and I would not have in good faith agreed to the initial {$500.00} charge. RocketMortgages/QuickenLoans action constitute deceptive trade practices and I am entitled to a full refund.
My profession is a XXXX XXXX XXXX I currently own 7 properties. I have applied for mortgages to purchase properties and mortgages to refinance properties numerous times in my 25 year career. I am very well versed in the process.
I applied with RocketMortgages /Quicken Loans to refinance an existing mortgage. I completed the online application forms and I spoke at length with XXXX XXXX XXXX ( XXXX XXXX ) at RocketMortgages.
I informed XXXX that I was a XXXX XXXX XXXX, that much of my income is derived from rental properties and that several of my rental properties were short-term rentals ( i.e. AirBnB, VRBO, etc. ). He assured me that this would not be an issue. I discussed this in great detail with him because I know from past experience that every lender treats rental income and self-employment income differently. Again, I was assured by XXXX that this would not be a problem.
Having received those assurances from XXXX, I agreed to the good faith deposit of {$500.00} and to proceed with the application process. However, it is clear that RocketMortgages/QuickenLoans did not proceed in good faith. They knew or they should have known that they would not be able to approve my loan because of my self-employment and investment income.
Subsequently, my loan application was denied because Debt to Income : Self Employed Income not supported. ( see attached letter from QuickenLoans dated XX/XX/XXXX ).
It is my position that RocketMortgages/QuickenLoans knew or should have known that my loan application would not be approved because of my income source. Their actions constitute deceptive trade practices. They never should have proceeded and I would not have in good faith agreed to the initial {$500.00} charge. Therefore, I am due a refund of the {$500.00} fee.
|
| 06/22/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
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Web |
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On/around XX/XX/2020 my wife and I applied for an FHA through Rocket Mortgage/Quicken Loans. We provided all requested information, including detailed financial/credit information, after which we were given a " Verified Approval '' letter for up to {$350000.00}. The letter specifically states that our income, assets and credits are verified and that the letter was good for 90 days. Also included in the letter is a {$1000.00} guarantee payable if Quicken Loans is unable to close on the loan due to the same income, assets or credit. Not until our entering into a purchase contract and beginning the closing process, Quicken Loans asked some additional credit questions specifically not asked during the verified approval stage. Based on our answers to these credit questions, Quicken Loans was not able to continue with the loan. We had to back out of the deal, wasted our time, our agent 's time, the sellers ' agent 's time, the sellers ' time, and we lost over a month looking for rental home opportunities. When we inquired as to how to get the {$1000.00} guarantee, our primary contact said not eligible. Customer service said the same, but when we pressed, were referred to their " Senior Research Team ''. Nobody would transfer us to this team. When we were getting transferred, we would wait for 15-20 min before dropping off as nobody was picking up. We were able to get XXXX on their customer service team who helped to finally get us connected to XXXX XXXX last week from the " Senior Research Team '' ( XXXX ). XXXX said would research and respond by EOB XX/XX/20. XXXX just called to relay Quicken Loans would not be honoring their guarantee as our credit " materially changed ''. Nothing has in fact changed, Quicken Loans just didn't due its diligence or ask the questions it needed to on the front end. There was no dispute when we argued that we gave Quicken everything that was requested and that we answered all questions that were asked. This is nothing short of false advertising, bait/switch, etc. FHA borrowers already have a tough enough situation, so dealing with shady lenders who don't honor guarantees they have put into writing shouldn't be an extra issue put on their plate. We gave Quicken the opportunity to do the right thing and honor their guarantee. They made a business decision not to.
|
| 12/04/2018 |
Yes |
- Debt collection
- Mortgage debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Consumer Financial Protection Bureau, The following situation occurred when I was trying to refinance my house in XXXX Co., TN.
Below, In parenthesis is an email sent to me by XXXX XXXX, Quicken Loans Client Relations about a lien issued in Illinois and placed on my property in XXXX, TN.
( 1 ) The lien should have never been issued and place on my property because Attorney XXXX XXXX never did any work for me.
( 2 ) I was never notified about this lien in the XXXX Co., Illinois Court nor through the XXXX County, TN Court system in order for me to contest the lien.
( 3 ) Also, in the document, ( Lien ) issued to XXXX County, Tennessee on XX/XX/XXXX there was never any reference to Statutory Interest being addressed and applied to this lien.
( 4 ) The payoff of the lien should have been addressed through the XXXX County, Tennessee by Quicken Loans for the amount of {$15000.00}. However, I was told by Quicken Loans the lien had to be paid off prior to me refinancing my property. I was conned into sending Quicken Loans a check for {$21000.00}, which included {$5800.00} for statutory interest and the Lien paid off on XX/XX/XXXX.
( 5 ) My rights to contest this lien were violated because neither Attorney XXXX nor the XXXX County, TN provided me any notification about a lien on my property. Also, there should never have been any Statutory Interest because the interest was not addressed/approved or listed in the lien.
Attached is a copy of the lien issued by Illinois to my property in XXXX County, TN!
The overpayment of {$5800.00} for statutory interest should be returned since the court never addressed Statutory Interest Regards, XXXX XXXX XX/XX/XXXX Hello XXXX, The payoff of your lien with XXXX XXXX XXXX & XXXX XXXX. {$15000.00} was the amount of the judgment issued, however, the amount that was sent included statutory interest which had accrued through XX/XX/XXXX. Interest was accruing on the judgment at a rate of {$3.00} per day, resulting in us needing to pay the additional {$5800.00} to reconcile this lien and remove it from your property. If you would like, I would be more than happy to send you a copy of the payoff statement that we were sent indicating these costs. Please let us know if we can be of further assistance. Have a great day XXXX XXXXQuicken, Loans Client Relations
|
| 12/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XXXX XXXX, 2021, my husband and I applied to refinance our mortgage rate of 4.75 %. We contact Quicken Loan who has bought out by Rocket Mortgage, and the agent name was XXXX XXXX. We provided All necessary documents i. e. income statements from retirement, pay check stubs, post-adoption income. They did a credit check that we did not get a copy of, and he order an apprasial. We wanted to pay of credit card debts of {$19000.00}, get cash out of $ 10k, and recieve a lower interest rate. We were told that we needed a value of $ XXXXXXXX for an interest rate of 2.87 %. The apprasial came back at $ XXXX whick I strongly disagreed with, and the interest rate was increased to 2.99 %. The loan was approved and scheduled to close on XXXX XXXX, 2021. On XXXX XXXX, the lender called and said that we needed more income or else the loan would not be able to fund. He wanted to see our bank statements to show additional income. We felt that it was a last minute tactic to change our rates or increase the closing costs of {$14.00}, XXXX which was more than we were getting for this loan, and so we refused, and cancelled the loan.
On XXXX XXXX, we decided to try to refinance with a different company, XXXX XXXX XXXX XXXX XXXX. They promised to refinance our home pay off all our credit cards including my husband 's car note, provide us with $ 10k cash out, and lower interest rate 3.375 %. We provided them with ALL the docs again. Their appraisal came back at {$350.00} XXXX from XXXX XXXX on XXXX XXXX, 2021. This was a month later from the appraisal we got with Rocket Mortgage. However, they had issues with the DTI debt to income ratio. So, we agreed to changes to make the refi work. They needed to pay off both car notes in order for the loan to be approved. We agreed. These people never got back with us to keep us informed of when the loan was going to closed. We called, emailed, left message, all with not response. We got tired of waiting for them to let us know when the loan will close. It took more than 90 days from XX/XX/XXXX to XXXXXXXX XXXX. Nothing has happen yet, we decided to cancel this loan based on discrimination, and defrauding concerns. We went to the XXXX website to do a search on their company, and there were others who were experiencing the same things we were with no resolutions.
|
| 08/26/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I went to Quicken Loans website to get mortgage rates for an investment property ( because they are reputable enough and I also have 2 outstanding mortgages with them ). Even though their website as deceptive practices to invite clients to get rates and they request a lot of personal information first, at then end they said they appreciate me and to finalize the request to call them. So I call them and MLO # XXXX - XXXX XXXX answered, he proceeded to first asked me all my personal information ( even tho they could use my profile as a customer or could use the information i had entered in their online questionnaire ) and after that he said the only way to give rates is to pull a credit - this was never disclosed anywhere in their website or by him before taking my info. I asked if Quicken Loans has a policy where they do not whatsoever provide any kind of rates unless a credit is pulled and he said yes. I then spoke to the Executive Officer and spoke to XXXX XXXX ( ext XXXX ) and explained how i felt Quicken Loans violated Fair Lending Act by making me feel they wanted to obtain my personal information : full name, address, phone number to then say now we need to pull your credit or else not. The information I provided to them by their request without disclosing further needed information, makes me believe they use some of my personal information to decline a simple general request on rates. XXXX said Quicken Loans does not provide ever any rates to anybody unless a credit report is pulled so they can provide specifically what a person qualifies for, I then proceeded to show him in his Website they do provide rates on there without asking anything or any information so that didn't match what he said about no rates to anybody. I also told him I just wanted to get general average rate information for an investment product for XXXX which specifics the loan product I was inquiring and he still denied to provide that information b/c Quicken Loans never does that. There is a lot violation under UDAAP and Fair Lending Act issues here Also, XXXX intended to stop the conversation by telling me he is not a loan officer and he is not authorized to disclose or provide loan information, he said this after all throughout the conversation he provided and disclosed loan information to me
|
| 08/03/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
In XXXX of 2014 I moved out of state and put my home up for sale. After almost a year of not receiving any offers, my realtor suggested that we do a short sale. In XXXX of this year, we received an offer and I filed an application with Quicken in XXXX for them to give approval for selling the home below the loan amount. I was told that I would first have to go through the application process to see if I can stay in the home. I told them I had already moved out of state and had no interest in keeping the home. They insisted that there is no way to skip this step and that I would have to wait a month for that portion of the application process to be completed. After submitting documents to them on several occasions, I was finally given an answer two months later in XXXX that my application was rejected. In the meantime, the buyer for the short sale walked away from the sale. They then asked me to submit the same exact application to be considered for a short sale. I resubmitted the application in XXXX. I was told that it would be another month to process. Then, if they accept to short sale the home, I would have to put the home on the market for another 120 days. If, in that time, I receive an offer that is below the acceptable amount, I would have to wait for them to do another review to consider accepting the offer with could take another month. In the meantime, I am still expected to pay for a mortgage I can not afford. In all, I would have waited almost 9 months for them to make a decision. Also, I could still be rejected for the short sale of the home, I would still be expected to pay the mortgage after waiting so many months to get some help, which this company is obviously in no hurry to provide. Every time I ask when the process will be completed, they refuse to give me a date, so I am waiting in limbo with no end in sight. There is no urgency by this company to help its customers. This process almost guarantees that the homeowner will face foreclosure. If I had known this, I would have stop paying the mortgage over a year ago and saved myself the time and effort of trying to submit all the documents and expecting a decent response from the company. It would have saved me thousands of dollars and all the headaches since they are going to force a foreclosure anyway.
|
| 11/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
My wife and I applied for a loan with Rocket Mortgage after they called and emailed multiple times ( attached ) and told me they got a request to pay off our current loan with Rocket Mortgage. We had a loan in process and Rocket promised us a low closing cost loan at a slightly better rate. I let the company ( XXXX ) who was working on our loan know our decision and they thanked my for notification. I have copies of this email.
Rockets loan was for 2.125 % rate no points and they would pay for appraisal 15 year loan with approximately {$100000.00} cash out. Our current loan with Rocket is at 4.6 % with about {$65000.00} balance remaining.
The Rocket agent promised that they could close the new loan quickly and that we were 100 % approved. We did all the steps required let their appraiser have access etc. and provided all documentation. I requested updates and they kept saying the ball was in their court. About 2 or so weeks ago Rocket called and said since appraisal came in for so much more than we estimated trying to get us to borrow more money. About two days later someone called and said its taken them too long to get the title company ( which they chose ) to close the loan so they sent me an updated rate with points ( their title company notified us on XXXX XXXX see attached email that they were working on loan ). I said that is unfair and could you please just keep the original terms. They passed me from person to person for about two weeks I think and now today the person XXXX XXXX tel XXXX email XXXX said " After speaking with many people it looks like we are not able to do the loan as was once stated '' He also said he tried to get in touch with me but was unable to get a response. I have no emails, texts or phone messages from him. I requested the Rocket Mortgage legal department contact with no response and told him via text that I was going to file a compliant with the Consumer Financial Protection Bureau.
I have numerous emails and text messages from the 90 day ordeal ( most emails attached ). They got me to switch from a company that I had worked with before and a company which had extended lock periods due to their inability to get an appriaser in a timely fashion. This is unethical and I would assume illegal.
Please let me now next steps. Thanks
|
| 02/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am the recipient of blatant systemic institutional racist predatory XXXX XXXX business practice conduct from Rocket Mortgage ... ie ; XXXX XXXX ( XXXX ), XXXX XXXX ( Director Mortgage Banking ).
I applied for a mortgage loan on XX/XX/XXXX with XXXX XXXX, on on a income property that I own in XXXX, Texas. On XX/XX/XXXX, I am then tossed over to XXXX XXXX like some XXXX that just got off a boat, despite that ill feeling I went forward and went through the whole submission process appropriately providing ALL requested documentation, and even having these XXXX run my credit from the onset ( without my authorization ), and knowingly being mislead, and be told that I DID qualify for the mortgage loan.
On XXXX I receive a phone call from XXXX XXXX telling me that all submitted documentation is complete, and satisfactory, and that the last step needed would be for me to go onto the application site, and complete the deposit agreement by providing my banking information, which I completed, and did on XX/XX/XXXX.
On XX/XX/XXXX I received a email ( attached ) from XXXX XXXX telling me that my loan application had automatically withdrawn itself, ( straight XXXX misleading misrepresentation ) despite me complying with the directive, and his request of the above mentioned deposit agreement being completed, again done on XX/XX/XXXX. Per the attached email, he tells me he can recreate my loan application, and all I would have to do is resign the application online. Or ( verbatim ) we could drop this, and part ways ( more XXXX ). He would have the documents sent back to me to resign. I agreed to continue to move forward, and resign the documents to move the process forward.
Today, XX/XX/XXXX, I receive a phone call from XXXX XXXX, asking me if XXXX XXXX had contacted me, and that he had called me 2 times, which is a ( XXXX lie ), and part of the misleading misrepresenting ruse that has been ongoing from/by these XXXX, He then commences to inform me that XXXX XXXX had made a mistake, and that I didn'nt qualify for the mortgage loan.
Again, this is some straight blatant XXXX XXXX XXXX XXXX racist predatory redlining lending XXXX, and was done because I'm a XXXX American, and what is taking place with the devastating catastrophic weather conditions in the State of Texas.
|
| 09/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Quicken Loan ( Rocket Mortgage ) cornered me, creating monopoly during pandemic.
My existing mortgage loan is with Quicken Loans. I started the process of refinance in XXXX 2020, with a different lender who offered a much lower rate, no closing costs, no points to buy. In XXXX 2020, when we were about to close the loan and had the final payoff requested from Quicken loans, a Loan Manager named XXXX XXXX contacted me saying he would offer me better package ( lower rate, no closing cost, waived appraisal, no PMI, no points to buy and additional lender credits to cover lender costs ). He said also it would be a quick process since I am an existing customer and asked me for only SSN to get started and provide confirm the offer in minutes. I told him that I am about to close with a different lender and do not want to run my credit. He insisted that his offer was far better and that running credit would not impact anything. I agreed to run credit, received confirmation of the offer and promise he made of lower rate, no closing cost, waived appraisal, no PMI, no points to buy and additional lender credits to cover lender costs.
The refinance process with Quicken loans started and meanwhile the other lender rescinded the offer due to delay in closing. Quicken loans kept delaying the process with no communication for weeks, while I was still paying high interest loan down to Quicken Loans. 2 months later they told me they would need an appraisal and that the price of appraisal would be added to my loan. When I tried to discuss with that saying XXXX had offered me this package with no appraisal, they threatened to close my application. I was forced to comply and went ahead with appraisal. Now almost 2.5 months later, when Quicken loans is the only lender offering me loan, since the other lender had closed my application long time ago, quicken loans has added PMI to the loan, reduced lender credits and provided 3 different and confusing loan closing disclosures and/or disclosures, with same loan amount but different credits and cost amounts and difference in amounts that I will be receiving at closing. The director XXXX XXXX called me and accepted that it was their fault to offer such a package that they could never honor. I feel cornered and victimized by Quicken Loans.
|
| 08/16/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
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Web |
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I applied ( XXXX ) to refinance an existing 30yr fixed mortgage to another 30yr fixed with Quicken Loans. The initial process was fine. Upon applying I made it clear that one of my properties was newly purchased and I had only XXXX ownership of the property and had not even met the other owners nor have all the typical paperwork like insurance or property tax bills. At underwriting, the underwriter for my refi loan with QL insisted that I send a copy of the hazard insurance premium. I repeatedly told them I did not have it and all I could do was contact the owner in charge of paying the premium who had that information. I wrote a signed letter explaining the XXXX ownership, what the insurance premium was for the year ( split 8 ways ) and what my monthly costs were for the XXXX ownership. The underwriter did not accept this. Eventually I was able to find out the insurance policy and have the insurance company send me a copy of the premium to forward to QL. During this time ( XXXX ), I was also given a redisclosure document set that showed increased loan costs. The increase reflected an outrageous increase for the property assessment. At this point, I was frustrated with the experience at QL and posted some low scoring reviews on websites regarding QL. My reviews were factually correct. After about two weeks, I received another redisclosure document set that showed increased origination charges and a " condo insurance fee. '' At this point, I believed the increased charges stemmed from my negative reviews. I asked repeatedly to change the increased charges but I was given the run around or told they would while no changes were actually made. The second redisclosure set of documents were deleted from the electronic dashboard of all the loan docs, which I was using as proof they were increasing the loan fees. I have a printed copy, which perhaps they were not counting on. Finally, I asked for my {$500.00} Good Faith Deposit back so we could go our separate ways ( since they insist on keeping the increased fees that should n't have increased ). I was told today ( XXXX ) that they would not return my GFD of {$500.00}. I explained that I HAVE acted in " good faith '' during this process, but they are refusing to take off the increased charges and are acting very shady.
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| 12/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a loan for an investment property and was approved online, then XXXX was assigned as my loan officer. He repeated quoted me a low rate without points, stating that quicken only charges a {$1200.00} lender fee. I asked him for updated rates last week and he quoted me 2.625 %, which seemed low, so I asked to confirm that was the rate for a non-owner occupied loan and he replied yes.
When I found a property and requested that he lock my interest rate today, he was evasive and said rates had gone up. When I asked what today 's rate was, he said 3.5 %. I told him to go ahead and lock it, as I already signed the offer. He then texted me to call him. When I called him, he told me that the loan at 3.5 % would cost me the {$1200.00} quicken fee, plus XXXX points, totally over {$5000.00}. He then said he was confused and thought I was going to occupy the house. The loan I applied for was marked as an investment property and XXXX knows that I live in Idaho and work in Idaho and was looking at investment property in XXXX XXXX. Today, he said he would not be able to honor any of the loan terms he earlier had quoted and could not do the loan at XXXX points, as he told me he could on several occasions. I spoke with XXXX XXXXs manager, who told me he was not sure if XXXX was deliberately dishonest or confused. He also said that XXXX should have known that I had applied for an investment property loan, as it was all over the documents in my file.
Quicken loans offers a {$1000.00} guarantee that they will close your loan. I am looking for another lender unless Quicken honors their original fee quote. Since that is not likely, I am writing to see what recourse I have. I had a similar, though not as costly, experience when quicken refinanced my primary residence a few months ago. The lender quoted me a lower rate several days in a row and said he could not lock the rate until I had all docs. in. Once I submitted docs, he said the rate went up. The same thing happened with my daughter and a friend who refinanced their homes at the same time. I understand teaser rates, but quicken loan offers are quoting lower rates and low to no costs until the day you lock, after you have already made plans with the loan and spent time uploading documents.
Thank you, XXXX XXXX
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| 12/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
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I am XXXX XXXX XXXX and a XXXX survivor ( XXXX ). Based on my prognosis, I decided to take my life 's savings to make a down payment on a condo with me as the applicant and my son the co-applicant. We used Quicken Loans. On XX/XX/XXXX via email I informed the salesman, aka " Executive Purchase Banker '' XXXX XXXX that his colleague told me I did not have to have my home owner 's insurance ( or property tax ) escrowed with Quicken, and I did not want to do this. XXXX called me up. I was tired, and he told me he would have to charge me more money at closing if I did not do this. The issues here are lack of full disclosure and coercion.
On XX/XX/XXXX Quicken Loans sent me an email saying they had paid my property taxes : {$1500.00}. This was too low, so I called Quicken Loans and the agent told me they were right and I was wrong, and unless I got something in writing from the Tax Collector, Quicken Loans would not do anything. ( If I had taken her word for it, our home would have gone into foreclosure. ) I contacted the XXXX XXXX Tax Collectors office via email and they responded that my taxes were {$1900.00}, and had not been paid. I faxed a copy of the email along with a copy from the page from XXXX to Quicken Loans. Evidently they had sent the money to pay someone's else 's taxes. A XXXX XXXX said they were in the process of getting my money back from XXXX XXXX County, and supposedly also sent the {$1900.00} from my account. ( So here is now no money left in my escrow account. ) I looked on the XXXX site and my taxes still were not paid and the {$1500.00} is still missing. Another customer service rep named XXXX told me they were " still working '' on getting my money back. She also said Quicken Loans does not pay my taxes, they have another company do it and that company mails a check to the tax collector, which may not cash the check for several weeks. I told XXXX XXXX, I do not want to escrow either insurance or taxes with Quicken Loans anymore, and she told me that I had to for 12 months, but this is not what paragraph 3 of my mortgage contract says. It says the Lender can release me from this obligation anytime. This is fraud. I asked XXXX XXXX the name of their attorney. XXXX XXXX responded that she is busy " researching '' and will get back to me.
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| 01/26/2023 |
Yes |
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- Trouble during payment process
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Web |
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I have been out of work since XXXX due to XXXX XXXX XXXX XXXX XXXX and only working on just my wife 's income until recently I was approved for XXXX but have been struggling financially. My wife and I have qualified and approved for the Pennsylvania homeowners mortgage assistance fund. The fund started paying our monthly mortgage payments in XXXX of XXXX. Our mortgage was current until XXXX when payments stopped being applied to our account. I have been in contact with both the state and Rocket mortgage since the beginning of XXXX to receive updates.
I finally spoke to a trained state representative on XX/XX/XXXX who was able to go over how many payments have been sent to Rocket Mortgage. It appears the state has sent 5 payments of {$1500.00} starting XXXX thru XXXX. I then spoke to Rocket Mortgage and gave them the confirmation 5 payments have been sent electronically to Rocket Mortgage who have only processed 2 of those payments so far.
The representative then advised me they have a very small Department who is responsible for processing these payments nationally and have been behind. I advised the agent our account is now 60 days past approaching 90 days on XX/XX/XXXX and we have been receiving very threatening collection calls from Rocket. I advised Rocket has currently over {$4500.00} in funds sent on my behalf from the state and our account should be current. However due to the incompetence of the department in charge of applying the state payments to my account we are almost 90 days past due.
I asked her to escalate my concern to have the funds applied to get my account current again. The agent advised me she would escalate but they will not respond as they are very busy. The agent advised me until the funds are applied or I make payments to bring the account current collections will continue and foreclosure will be a danger.
I want to report Rocket for unethical business practices I find it extremely abusive of Rocket to threaten their customers with taking their homes while acknowledging the fact they have deficiencies processing grant payments made on customers behalf. My wife and I are extremely stressed and our credit impacted, Rocket needs to process the payments sent to them and bring our account current and all late fees removed.
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| 10/24/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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Hi! We Bought our first home XX/XX/XXXX, and finally were leaving our lives with our XXXX kids in an peaceful environment where the kids were happy in school and new friends. we came from XXXX, NJ ( approximately XXXX population ) dangerous neighborhood where my kids bike were stolen from other kids twice. Long story short, 2 years ago we moved to XXXX, NJ, country town with only XXXX population. we are very happy here. XX/XX/XXXX we received a letter from out mortgage company, quicken loans saying that we had a shortage on the escrow of {$8000.00}. The weird part is that the last escrow analyzes last year resulted in a refund check to us of {$490.00} and I could not understand how they had gone for a year and a half in collecting the improper amount of taxes. Now they want us to pay everything they missed to collect all this time. I do n't mind paying but the way they want us to pay will affect us financially as it is already happening. Like I said before the fist option is to pay in full {$8000.00} and our mortgage payment would go from XXXX to {$2000.00} a month. we do n't have that kind of money, so this option is not good for us. second option was to pay over 12 months a mortgage of {$2600.00}. Its XXXX more then what we used to pay for our mortgage. This option also does not work for us. Mu husband works for XXXX. His weekly salary after all the discounts is {$XXXX}. After we received this horrible news from quicken loas I started looking for a part time job to help my husband but i still have n't found one that does n't affect my kids schedule. I understood that the taxes goes up but from {$6900.00} to {$7800.00} XX/XX/XXXX. But that would not be anywhere near the amount of the increase if they had been remitted the proper amount from the beginning of the loan. Where all these money they are changing us come from? Interest from their mistake and now we have to pay? Nad that do n't want to work things up with us and if we stay behind one month our credit is going poor now. Im straggling to make the payment on time and I do n't know what else to do. we are very happy here and never staid behind a payment until this nightmare started 3 months ago and I 've been trying to work things out with them and had no lock. you 're my only hope. Thank you.
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| 01/21/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Since my time in working with Rocket Mortgage I have received poor service and have been taken on a ride. I started this process in XXXX and the company requested I take care of some XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX which I took care of promptly. I was preapproved for a XXXX XXXX mortgage {$170000.00} with a down payment of about XXXX XXXX and closing costs of XXXX XXXXXXXX. Then my name was entered on the original contract incorrectly by the company which XXXX XXXX noticed after reviewing the paperwork. As a result the company had to perform additional hard inquiries which cause my XXXX XXXX to fall to XXXX. In XXXX, I was told I was not able to qualify for a FHA Loan because I was granted a forbearance for my previous mortgage loan during the XXXX XXXX era but have yet to be shown the requirement or rule is for that and why that was not discussed with me from the beginning. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) discusses this very situation and shows that I would be eligible for a FHA loan. The issue about the forbearance came up in XXXX and they knew from the beginning I was granted a forbearance and that my mortgage was never late or past due which was proven by the previous mortgage company. It seems like everything that was originally told to me was not true at all and put me in a bad spot once I finally selected a house. I selected the house based on what I was told upfront and everything suddenly switched and Im being told different information. I was now only approved for {$160000.00} with XXXX down payment and XXXX XXXX closing costs for XXXX XXXX. Which raises my XXXX payment about {$200.00} and increasing my XXXX ratio. I am very dissatisfied with how this process has been. My information being incorrect, dealing with professionals that are not familiar with their own industry, being told XXXX thing up front and then almost at the end of the process everything has suddenly change and no one can give me clear, concise answers. I have researched whether or not is forbearance during the XXXX XXXXXXXX era will disqualify a borrower from a FHA loan and I have not seen anything of that nature. Rocket mortgage has not adhered to FHA guidelines after advertising as such which why I came to this company.
|
| 08/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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|
|
Web |
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I paid fees to Quicken Loans to lock-in a 1.99 % interest rate for a refinance in XX/XX/2020 from a 30-year fixed to a 15-year fixed mortgage. I was told this rate was guaranteed until XX/XX/2020. The process for the refinance was terribly slow and XX/XX/2020 passed with no updates regarding the rate-lock expiration. Up to this point, I was pleased with the service I received, although it was very slow due to Covid, as the mortgage banker explained, therefore I tried to be patient. My mortgage banker did state, during the times that we spoke about this, that I could receive a courtesy rate-lock extension.
On XX/XX/2020, a closing officer called me to discuss a new rate-lock agreement that required me either to pay an additional {$1000.00} or to agree to an increased mortgage interest rate to close this loan. I had not spoken with this closing officer before and I was taken aback at this persons rushed demeanor, especially as no one seemed to rush in the months I waited to close. I was told that the cost to re-lock the rate increased over time and the lender cant lose money. I explained that the expiration of the rate lock was due to their inefficiency, as I had all documents prepared, and questions answered, months ago with no additional items pending up to that point.
I added that I might consider cancelling, as this process took four months when it was said to be approximately three to four weeks, to my recollection. The officer told me that if I cancel the refinance, I would lose the good-faith deposit that I paid, so I begrudgingly agreed to accept the {$1000.00} additional cost. I tried to invoke the courtesy extension that my mortgage banker offered to me prior to the rate-lock expiration, but I could not get in contact in time.
I am very upset at this and I am under the impression that they allowed the initial rate lock to expire so that they could charge more than what was originally agreed to under contract. I was ecstatic at the low rate I received, and I was excited for what was to come, but this closing experience tampered with my impression of the company. I have no evidence that this type of closing is a regular practice of theirs, but it sure does feel like it! It has been nearly a year and this still makes me very upset.
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| 03/19/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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we were in the process to refinance our home to get a better interest rate with Quicken Loans we started this process in XXXX we had a rep who worked with us name XXXX XXXX every document they needed we gave them the end of XXXX they needed proof we paid XXXX mortgage which we showed the statement it was paid the next information from XXXX was XXXX guys are in closing the next step is XXXX notary will call XXXX to schedule XXXX XXXX them to come and sign papers i said do we have to pay XXXX mortgage he said no we are good weeks went by i did not hear from XXXX he was hard to get ahold of he never called back finally he called back on XX/XX/XXXX he said bad news the under writer needs proof of XXXX mortgage paid i was so upset he gave us misleading information he was not on our team he should of told us earlier that we needed to pay XXXX mortgage we would of paid it on time so i paid mortgage on XX/XX/XXXX it posted on XX/XX/XXXX he tells us sorry we can not give u the loan due to it shows u have a XXXX day late! we are so disappointed that this happened all because he informed us we were closing we did not have to pay XXXX mortgage not only did we not get the loan due to their mistake we have a XXXX day late on our credit i have owned our home for XXXX years never a XXXX day late until now.we were told we would get our XXXX appraisal back at the end i questioned what if the loan does not go through then what happens he said we will give it back that is why we paid up front my parents had a loan with them they did not have to pay up front they paid at end of loan XXXX again misinformed us we don't have XXXX to lose we want our appraisal money back i called to speak with XXXX name XXXX he listen to what i had to say all he could say was sorry we can not reimburse your money and because it showed XXXX day late we can not finance you are u kidding me this is a huge company advertisement says " we stand by our customers to make sure they are happy and have a good experience with us " very false this was the worst experience we have had XXXX was not on our team he never informed us ahead of time what was going on the last conversation we had was you are in closing we are almost at the finish line well that was false! i would appreciate your help
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| 03/18/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
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In XXXX XXXX ; we sent Quicken Loans a check in the amount of {$120.00} to be put into our ESCROW account in anticipation of the ever increasing premiums for hazard insurance which would come due again in XXXX of XXXX. In XX/XX/XXXX, sometime ; a QL rep called to tell us that we had too much money in escrow and did we want her to send us a check for the excess. We told her no that we wanted the money to stay in the escrow account until the annual analysis done in XX/XX/XXXX. She told us that the money would then stay in the account. Along in early XX/XX/XXXX ; we get a call from a QL rep telling us that they were sending us a check for excess funds in our escrow account as determined by the recent escrow analysis just completed. When we told her that we did not want the funds, as we wanted them to be in the escrow account for the XX/XX/XXXX hazard insurance premium payment just in case the increase was way above a reasonably anticipated increase just like we saw in the previous year. Since we are on social security, we have to make budgetary adjustments in more modest increments so we wanted things covered in advance.
Too late, the check was on its way ; but, we could send it back ( after cashing and depositing it in our checking account then taking a chance that QL would loose it on their end like they did the year prior ). Or, worse yet ; she told us that once we deposited the check we could call them and they would electronically take the funds out of our account ( yeh, right ... .no visibility on our end as to where the money goes or how much ( fat finger mistakes ) until we get our bank 's statement ... .no thank you. So, we just sent the paperwork containing the unscheduled analysis and attached check back to QL. Now, through one XXXX XXXX, Client Relations Team Leader, Quicken Loans Executive Office, Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX ; they come clean that some mope decided to reschedule our annual once a year escrow analysis from XXXX to XXXX ; but, since that would have made thirteen months between analyses, they jammed this one in XXXX which of course showed no need for additional funds since the hazard insurance premium had not been billed as yet. But, we did not know what the heck was going on from what we last knew.
|
| 05/17/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I initially entered the last 4 of my social security to obtain rates offered by the company because of the claim that it would not impact my credit report. This was the only way, it seemed, to get a display of possible mortgage rates. Following this event someone called me.
I made sure the first thing was to verify that My initial act did not impact my report and this was so verified by the banker who called. During our conversation I explained I only needed to ask questions. He verified some of my information and I asked him what was the purpose or difference since who was on the phone, because I'm only asking questions. He said to provide a rate he has to pull my credit report. I told him I was not ready to shop and did not want my report pulled. He proceeded by asking what was wrong with my report and why was I so concerned. I had to ask him not to try to sell me and if I needed anything I would call since I now have a number. On XX/XX/XXXX I received an alert that there was a hard inquiry which impacted my report by -8 points.
When I logged in I saw it pulled by XXXX. I did not know who this was but only recalled speaking with QUICKEN LOANS. When I contacted them they said they did run my credit. I asked them to correct the error with the credit bureau because I did not authorize them to run my report and specifically requested they do NOT run my credit.
The issue was escalated and I received a call on Monday XX/XX/XXXX from XXXX XXXX, Resolution Advocate. She said they were pulling the recording to investigate and would contact me with a resolution by Wednesday XX/XX/XXXX.
XXXX XXXX Contacted me again on XX/XX/XXXX and confirmed that I was correct, and that she counted 5 times where I specifically requested he does not run my report. However, she also explained that because they have access to my personal information they can legally run my credit report. I explained I was never a client, I had no relationship with their company, I simply wanted questions answered and under these conditions I needed them to contact the credit bureau and have this inquiry reversed but she said there is nothing further that could be done since they had the right to run my report since they had my information, even with my request to not run it.
|
| 02/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American |
|
On XX/XX/XXXX I checked my XXXX credit summary and discovered that an unauthorized hard credit hit was made on XX/XX/XXXX by XXXXRocket Mortgage ( XXXX ) ; resulting in a XXXX point credit score reduction on XX/XX/XXXX. That day I placed a call to Rocket Mortgage requesting information on who was responsible for this unauthorized hard credit pull.I was finally connected with XXXX XXXX, XXXX, and explained my concern regarding this unauthorized action.I explained to XXXX that I've had no communications with Rocket Mortgage in the last 12 months and certainly did not authorize any type of credit hit on my account. After requesting an answer to my complaint XXXX asked for more additional time to research this issue, which I approved.Five days later XXXX called to report that after checking his system he could not not find any information pertaining to this issue. After this conversation I filed a formal dispute with XXXX ( XXXX ) explaining that I never requested or approved any hard credit pull on my account and was requesting that my credit score be corrected.On XXXX, I received a follow-up call from XXXX XXXX explaining that a XXXX associated with Rocket Mortgage decided without any communication or approval to pull a hard credit report on my account. XXXX said after a " XXXX minute call '' with this banker, he explained that he pulled my credit file because he thought I might be able to get better rates, again completely unauthorized.
As stated earlier without any conversation or authorization this banker pulled my credit report resulting in a XXXX point drop to my credit score, and ultimately causing a total drop of XXXX points.XXXX then added that even though I never talked with or authorized any action to be taken on my account, Rocket Mortgage would not be able to correct this totally fraudulent action taken by this XXXX.XXXX said that Rocket Mortgage would not be able to correct the illegal action and that it will stay on my record for 2 years.
The total lack of acknowledging fault and then refusing to correct a problem that they created is totally unacceptable.
I have filed complaints with the XXXX, this organization and will be filling additional complaints with FCRA and FTC and possible legal action for illegal actions.
|
| 02/23/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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Hello, My name is XXXX XXXX and I am issuing a formal complaint around deceptive sales practices by Rocket Mortgage involving mortgage contract XXXX, a refinance to mortgage contract XXXX previously held by Rocket Mortgage.
On XX/XX/XXXX, XXXX XXXX with Rocket Mortgage reached out to me unsolicited, to propose a refinance on my existing mortgage held by said company, part of their promise to their customers initiative. Over the next month, XXXX would sell me on a refinance that would save me an estimated {$35000.00} in interest while simultaneously lowing my monthly payment by {$260.00}.
On XX/XX/XXXX, I refinanced loan XXXX which had included, as per my HOAs terms and conditions, homeowners insurance with XXXX XXXX XXXX : Police number XXXX. This insurance policy was previously maintained by Rocket Mortgage via an Escrow withholding. However, with the refinance, the Rocket Mortgage officer, to inflate attractiveness of the proposed refinance, never disclosed that the price I was being quoted and pressured to sign, now excluded a withholding for Homeowners insurance in the escrow. At no point during our phone conversations, nor email exchange, was the topic of homeowners insurance being excluded addressed. A verbal conversation around Escrow savings was had, addressing a tax reevaluation windfall. The material change in the relationship between myself and Rocket Mortgage went undisclosed, misleading the true savings tied to the refinance offer.
On XX/XX/XXXX, the homeowners insurance policy ( XXXX ) previously maintained by Rocket Mortgage lapsed due to non-payment. A letter, dated XX/XX/XXXX, was dispatched to Rocket Mortgage ( attached ) informing them that the policy had lapsed. No effort of communication to inform me of the development was made by Rocket Mortgage. At this time, I was now in breach of the terms and conditions as set forth by my HOA, while simultaneously exposed to financial liability. The lapse in coverage, went unnoticed until XX/XX/XXXX, when an attempted claim was made, only to discover no insurance was available. I must now burden tens of thousands of dollars of liability, additionally having to report to a hearing regarding my breach of Terms and Conditions set by the HOA, potential liability unknown.
|
| 04/08/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Hello, my name is XXXX XXXX. I am a widowed and XXXX veteran that resides in XXXX XXXX, VA. I retired from the military the summer of XXXX and live on a fixed budget. Recently, I was in communication with a couple of associates that work for Quicken Loans. I was attempting to secure a mortgage loan to refinance my house.
From a period of time from XX/XX/XXXX to XX/XX/XXXX, encompassing 17 calls ( 9 of which were incoming from Quicken Loans ), and 11 emails, all communication was suggesting that my loan application had been properly vetted and was approved. An appraiser was even sent to my home and my home appraised for $ XXXX more than was necessary for the numbers to work. However, at the last minute, I was told that a portion of my household income ( recently acquired rental houses ) was not verifiable income because of less than 2 years viability ( showing on tax returns? ). Why didn't they say that at the very beginning? Not only was this whole process a hard pull on my credit, it was a colossal waste of time for me.
I would think that the associates that routinely process applications for mortgage loans on a daily basis would be knowledgeable enough to know this before getting that deep in talks with a client or potential client. I have been in my home for almost 9 years and have not had a late payment on my mortgage. There were 2 loan scenarios that were presented to me ; one was a refinance with rate reduction only and the other was a cash out refinance. BOTH loans had a monthly payment that is less than what I currently pay. It seems terribly unfair to have been led astray with the guidance that I received during this process. I'm currently in an adjustable rate loan and was looking to get some stability in my budget by getting a fixed rate mortgage ... especially with having my daughter start college this past academic year. I was told by the company ( on XX/XX/XXXX ) that even though I was led astray by their loan professionals that there is no recourse in this matter. Please advise ...
XXXX XXXX XXXX XXXX loans offered to me by Quicken Loans : # XXXX ; # XXXX Here are the associates that I was in communication with : XXXX XXXX, NMLS # XXXX ; XXXX XXXX, NMLS # XXXX ; XXXX XXXX, NMLS # XXXX ; XXXX XXXX, NMLS # XXXX
|
| 09/18/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
On XX/XX/2019 I closed on a cash out refinance with Quicken Loans. Out of the cash out refinance proceeds an IRS lien was to be paid ( {$48.00} XXXX ). The IRS provided clear instructions on how to mark the check and make successful payments in accordance with their provisions ( attached. I was assured that the payment would be sent. The turnaround time would be about 5 weeks.
On XX/XX/2019 I contacted the IRS to learn whether the IRS had received the payment. XXXX tracking revealed that the payoff check had been received on XX/XX/2019 at XXXX.
On XX/XX/2019 I contacted Quicken Loans to find out whether the IRS payoff check was deposited ; it was not. I was told that they would void the check and reissue. Thereafter, I asked whether my taxpayer ID ( social security number ) was included on the check or the payoff letter ; it was not, as required by the IRS.
On XX/XX/2019 Quicken Loans advised me that they would not void the check because the IRS charges a fine for processing a check that is later dishonored. Quicken advised that any fee for stopping payment and correctly reissuing the check would be passed on to me. However, I relied on Quicken to correctly follow the instructions of the IRS. I offered to take the check into the local IRS branch, and was again told I would bear the responsibility of the penalty if they were to issue one on a stop payment.
( continued on additional page ) I again reached out to Quicken Loans who pointed to the disbursement disclosure as a defense to what appears to be incompetent handling of the payout to the IRS. However, nowhere in the agreement does it say that Quicken Loans, or any of its agents can send payoffs, not following instructions, and leave me liable for any potential fees or penalties as a result of their not following the proper instructions.
Thus far all indications are that Quicken, and its agents are giving the runaround, where there needs to be resolution.
I authorize you to speak to my XXXX, XXXX XXXX, who can also be reached by calling my number. He helped me with all of the paperwork concerning this loan. I very much would like your assistance in helping me usher a resolution. Thus far, it seems like Quicken is shrugging its shoulders.
Sincerely, XXXX XXXX XXXX
|
| 07/31/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
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Here we go again, i notice that quicken loans does not respond, i think have them busted, they send me a e-mail on a XXXX escrow fee returned to me, i have canceled with them three times on ( ihave faxed them on this once already ) thier e-mail, they will not respond, this, and i have already responeded to this, i get if i respond they will figure my account is open for application agains, i cancelled it 3 times, i will not respond anymore for they are tricking, i take back all the good i said about Quickenloans, they are preditors and just will do anthing to make things tough to refi to, buy the way they have me at 4.75 % apr XXXX 30 fixed never was told that i had to trick them into getting that, yes another loan co has gone to the sewer, Beware of Quicken, the salespeople lie, the ask you for repetitivve info, and they trick you, if you respond they will consider you account open, imagime i have only have had 10 days with these XXXX, yes Quicken you are a buily, Imagine what thier customer service is like compared to thier bully tactics in your loan.I take back all positive on you, you are a preditor and i will not comply to your bull, i will not sign any dos with your and i dare you to charge me, be warned all of internet lender!!!!!!! Once agian I have cancelled 3 times and they continue to send me all these things, probably to just get an account, Quicken loans I complimented you, but as far as i am concern you are XXXX!!!!!!!!!!!!!!!!!!!!!!!!!!! leave me alone, your salepeople lie and you put people thru XXXX for your stupid loan, you rip off people and do not give them the real deal, i tricked you today and got it,XXXX pages, i was only sent XXXX when i applied, i hope someone out there is sick of your practice, after all its all over consumers affair, i suggest all/they keep avioding my complaints i wonder why? after all they managed to steal A+ on the XXXX.AS you continue to plague me i will never stop thank burea u, i hope a lawyer or someone with power puts them out.
you read it, and you will not make my mistake, i know you will lie on this, thats how preditors work/oh i have XXXX % equity and they still are billing on top of thos a point, never told sales people lie!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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| 12/07/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Received approval for a mortgage loan with Quicken Loans ( Loan # XXXX ) and two days before closing my loan officer ( XXXX XXXX ) contacted me and said the loan was denied and I was not given a clear explanation. There was no communications from Quicken to suggests that my loan was not going to be approved. The only caveat Quicken asked was that I rent my existing property in order to qualify for the loan. I complied and provided Quicken with a copy of the lease agreement three weeks before closing. I was under the guise from my communications with the loan processor that the loan was approved given that Quicken had setup settlement date and was in communications with the settlement/Title company to close the loan. It was only until I received a telephone call from Quicken Loan two days before closing that they informed me that my loan was not approved. Quicken did not provide a clear response other than to question the integrity of my lease agreement. I find Quicken 's practice to be discriminatory in that I met all of their preexisting mortgage requirements to include providing them with a notarized lease agreement for my existing property which according to Quicken would qualify and approve me for the loan. That was the communications I received from my daily conversations with the loan processor. Again, it was only until 2-days before closing that they notified me that my loan had not been approved. Consequently, they had already setup a settlement date with the title company closing the loan. Both my real estate agent, title company the seller of the property I had intended to purchase were dismayed at this last minute decision. Again, my conversations with Quicken did not adequately provide an explanation other than to say my debit to income ratio did not meet their standards but this was not communicated to me throughout this loan process when started in XX/XX/XXXX.
Secondly, Quicken initially offered me a pre-approval letter with an interest rate of 3.75 %. However, the rate increased to 4.125 % with no explanation provided. The process for this loan has been very disturbing and has left me without recourse other than to file this complaint with CFPB.
If you require further information by email address : XXXX
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| 03/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I recently applied and closed a refinance mortgage for the amount of {$450000.00} from Rocket Mortgage by Quicken Loans. {$320000.00} paid off the balance of my previous home mortgage and I was supposed to receive the disbursement amount of {$100000.00} after closing on XX/XX/2021. I requested this disbursement amount to be wired to my bank as shown on the attached application form. However, the disbursement amount would not show few days since XX/XX/2021. I thought that it would usually take few more days to complete the transfer process. After more than a week passed, I decided to call Rocket Mortgage to find out what was going on. While trying to reach out to the right person, I was tossed between difference extensions numerous times as usual for the big company. In the beginning, they denied any flaw in their process and claimed that the disbursement was wired to the right bank account by using the information I provided on the application. However, during their internal investigation later, they found that their title company, XXXX, had sent the money to the wrong routing number. Firstly, I could not understand how this could happen, however, I accepted their explanation then demanded to reimburse the interest amount for 10 days which I had not receive this fund. They calculated the interest amount for 10 days and they sent me the check via XXXX. We made sure of the right routing number and they promised to resend the amount immediately.
Few days passed and there was no fund showing on my bank account. I reached out to Rocket Mortgage and went through the very same process to explain all over again.
They still insisted the money was sent to the right routing and account. Later, of course, they found that XXXX had sent the disbursement to the same wrong routing number they had sent first time. Since then I have been calling and requested to send me my disbursement immediately because I need this fund to pay the general contractor for my home renovation. After 2 months, they are not doing anything to resolve this issue and continue to tell me they can not do anything until they retrieve the money back from the wrong bank account they have sent. Why am I being punished for their mistake not only once but repeated?
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| 02/18/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I have submitted a previous complaint that was considered closed. I went through the procedure properly and even disputed the company response. It has been almost 4 months since our loan was closed with Quicken and a month ago I was notified by them, yes, that they had made another error. XXXX of many, this error had to do with our insurance impound account. First of all we were told while doing the loan that the amount of insurance needed to be increased to XXXX in coverage. I offered to contact our agent to discuss this. Quicken insisted they needed to contact our agent. Meantime we never heard anything additional while the loan was in process, neither from Quicken or our insurance rep. You would think this would have been something they would have discussed with us. Three months into the loan we were contacted by XXXX XXXX at Quicken, stating that they made an error and did not impound enough funds for our insurance. We have our primary dwelling and a XXXX XXXX stated that they only impounded enough for the main home. She also said that the primary needed to be insured for the amount of the loan. I insisted that this could not be possible. After much back and forth email and pleas on our behalf, we found out this is not correct. We are now and have been dealing with this for over a month. The smaller dwelling was finally reevaluated by our insurance rep. This loan was audited and reviewed multiple times and they continue to error. The amount of stress they have put into our lives had been non stop. I feel like we followed all proper procedures, they were told and did have appraised XXXX dwellings. I feel like a closer look should have been made into the dealings of Quicken. My brother is a XXXX and assured us in all his training, that what we were to do was report this to CFPB. I am more than shocked at this point, that Quicken can continue in this manner to wreak such havoc. Their responses to my issues were sugar coated at best and there most used phrase is " I am sorry ''. They do n't hesitate to repeat this several or more times in XXXX email. It 's beyond reprehensible. Please look into this further. And again prevent them from doing this to other people who are less knowledgeable about how the process works.
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| 03/31/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Got a mortgage through Quicken Loans - final paperwork was handled through XXXX in XXXX, MI. Mortgage closed on XXXX XXXX, 2016. Mortgage consolidated XXXX loans : XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX installment loan and XXXX XXXX car loan. I assumed that when these things were being consolidated into XXXX new loan that the other debts would be paid off - that is how we did things when I worked at a bank in the XXXX. I was disappointed when the credit card was not fully paid and I still had a fairly large interest payment to make on it. But when I found out today ( because I see the balance on my XXXX account ) that the XXXX XXXX XXXX XXXX Installment loan was not paid in full - which explains why I continue seeing them on the Declaration Page of my auto insurance I 'm annoyed. When I talk to XXXX XXXX XXXX XXXX they tell me that I not only still owe {$330.00} on the loan with them but now accrued interest - I do n't think I should be liable. I find XXXX XXXX XXXX XXXX remiss/unethical/slimy because they could have informed me when the loan was attempted to be paid off that it did n't quite do the trick and allow me to pay it off before interest accrued. They have had no contact with me about this underpayment at all! But what really bothers me is that Quicken Loans made an underpayment in the first place. I remember getting loan payoffs and the payoff was good through a certain date and each day after you would add a little on - so we always had accurate payoffs. When I mentioned this to Quicken Loans and XXXX XXXX - both told me they do n't do that except for a mortgage payoff. They just ballpark the number based on what is on the credit report they ran. They told me that we were likely told this was the case. I can only say if someone told me they were ballparking the number - I would have called and gotten payoffs myself - rather than having continued to accrue interest on accounts I thought were paid out. I 'm not sure if this is an illegal practice - or just a shady practice that shows these places do n't care at all about their customers. So I 'm sending my complaint to you so I can find out. Honestly - are all banks shady???? Both XXXX XXXX XXXX XXXX and Quicken Loans have shown me they are!
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| 07/18/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
Older American |
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XXXXI applied for a refinance mortgage with Quicken Loans XX/XX/2015.I was told that there could be a charge of {$500.00} dollars when the loan was approved at a later date. I faxed them the information they requested on three different times, each time XXXX plus pages. Each time I would receive a call it would be from a different person in a different part of the country. within days of applying they took {$500.00} dollars from my XXXX XXXX credit card. When I called to find out what the charge was for, I was told it was for a credit report and an appraisal which did not happen at that time. I asked why was AN Appraisal being done since the add on the TV says they hardly ever need one. then I started getting calls from different people asking for more information, some that I had already sent. Then I was told they had everything and it would be closing within days. A day or so later I got a phone call from yet another person asking for more information. At that point I made XXXX phone calls to XXXX different people telling them to Pull the Loan that I was not going to try any longer to get the loan. I also sent a Fax to another person stating the same thing. then I started getting Phone calls from several different people trying to change my mind. I asked again about returning my {$500.00} dollars and received several more calls still they were trying to move forward with the loan. One of the calls they talked to my wife and told her they would return {$250.00} dollars.Then today I received another call still trying to move forward with the loan asking me what they could do to { fix } things. when I told her that it was pulled and I was told I would get {$250.00} dollars back she said that I would not get anything back. After a lot of talk she said I would get {$130.00} back. I am so angry with everyone at Quicken Loans I just want my {$500.00} dollars back and get them out of my life .They changed their story so many times I do n't know what to believe and I do n't think they act very Professional at all .They say in their TV add that they close in 30 days on most loans and my loan was not difficult at all and we were not close to closing as they still wanted more information. Thankyou for looking into my problem
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| 01/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In connection with my application to refinance an existing mortgage, Quicken Loans required my wife and I to complete an outdated and superseded version of IRS Form 4506-T, Request for Transcript of Tax Return. The version we were required to E-Sign on Quicken 's website, or download from the website, complete and return, is dated XX/XX/XXXX. That version of the Form includes in line 5a the name and address of a third party to which the tax return is to be mailed, XXXX, an agent of Quicken Loans.
The current version of Form 4506-T is dated XX/XX/XXXX. It does not include line 5a or any line for entry of the name and address of a third party recipient. By way of explanation, the current Form includes the following note : " Effective XX/XX/XXXX, the IRS will mail tax transcript requests only to your [ i.e., the requesting taxpayer 's ] address of record. '' This change is further explained in the following note on page 2 of the Form : " What's New. As part of its ongoing efforts to protect taxpayer data, the Internal Revenue Service announced that in XX/XX/XXXX, it will stop all third-party mailings of requested transcripts. After this date masked Tax Transcripts will only be mailed to the taxpayer 's address of record. '' I asked Quicken in writing several times why it continues to use a superseded form. I finally received an answer by email on XX/XX/XXXX. The answer states in pertinent part that the outdated version of Form 4506-T " ... is the form we normally send to the IRS to request tax transcripts. We have not received any push back from them. If there are any issues with the form the IRS would certainly not provide the requested information. '' Quicken Loans should not be permitted to use a superseded IRS Form 4506-T in an attempt to circumvent IRS policy, which expressly prohibits the mailing of consumer tax returns to third parties. Moreover, if it does so, the IRS should not violate or ignore its own stated policies by mailing consumer tax returns to Quicken Loans or its agents.
To be clear, I have no objection supplying Quicken Loans with a copy of my tax returns. Indeed, I have done so. My objection strictly pertains to Quicken Loans ' use of a superseded form to circumvent IRS rules and policies.
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| 05/18/2018 |
Yes |
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Web |
Older American, Servicemember |
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Quicken Loans [ QL - Rocket Mortgage ] XXXX XXXX XXXX, XXXX, MI XXXX XXXX XXXX XXXX / XXXX XXXX XXXX QL refuses to refund my {$500.00} on their failure to deliver a VA loan as promised.
XX/XX/XXXX XXXX XXXX advised he could provide me with a VA Loan for {$280000.00} at 4.375 %, for {$1700.00} per month. I specifically quoted : On that basis, lets go ahead with an application for a Loan.
I sent {$500.00} for Earnest funds, submitted all necessary docs, with my XXXX XXXX XXXX XXXX.
On the phone XX/XX/XXXX XXXX acknowledged he originally began a VA Loan as I requested. However, afterwards someone else at QL changed it to a Conventional Loan.
Prior to Closing I noticed that over {$10000.00} was proposed for PMI. I notified QL and demanded the PMI be removed. QL replied that the PMI would remain because the loan was processed as a Conventional Loan, not a VA Loan. Additionally, the Loan was only for {$270000.00}, including {$10000.00} of PMI, w/pmts {$1900.00}.
I had never been told of this change so the QL caller advised he would have QL review all recordings to verify my claim and find out where QL failed to advise me, and report back to me with the findings.
I waited 7 weeks for the review of recordings, but never recd another word from QL during that period. They were obviously embarrassed. On XX/XX/XXXX I sent a msg to XXXX inbox asking the current status of the Promised review.
On XX/XX/XXXX I filed a complaint with the Federal Trade Commission ( # XXXX ) because no answer was forthcoming.
On XX/XX/XXXX XXXX XXXX called ( see above earlier paragraph ) On XX/XX/XXXX XXXX XXXX acknowledged he found there had been some conversation with XXXX about a VA Loan but it was not definitive. He admitted no one had ever discussed a Conventional Loan with me, He apologized that I had not noticed until the week of the Closing.
In my opinion, Quicken Loans does not have the customers interest in mind. They unilaterally do as they deem is best for them and ignore the facts, even when the recordings prove otherwise.
-- -- -- -- - I've given up trying to buy the house. But since the loan was not delivered as promised, it is reasonable to get my {$500.00} deposit back. Who do I contact to make them do so?
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| 06/21/2017 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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My father XXXX XXXX XXXX entered into a mortgage with quicken loans in XX/XX/XXXX. In XX/XX/XXXX my father was admitted into XXXX care at home as the doctors said that he was terminal and all they could do is keep him comfortable. My father was put on XXXX, XXXX and other medicine to keep him comfortable. I was my fathers power of attorney. This loan happened while I was at work. My father was not supposed to sign his name while under the influence of XXXX and while under XXXX. He was XXXX and XXXX years old. His social was XXXX. His loan # with Quicken Loans was XXXX. The comps that was used for his home was not in our neighborhood and they were not comparable to his home. I had the house appraised in XX/XX/XXXX and the house appraised for {$230000.00}. I contacted quicken loans when my father passed away and told them he had passed and they told me that I could make the payments which were {$2300.00} per month, remodify the loan and get a lower payment, mind you keeping the {$300000.00}. I could n't do either of those, I ca n't afford {$300000.00} and the house was not worth this and I would n't have gotten a mortgage since the house was n't worth that amount. I decided to do a short sale on my fathers home. I was living with my father, my mother passed away, he was n't well and someone needed to help him with every day stuff. I tried to keep my dads house and quicken loans would not work with me. They had the house appraised inXX/XX/XXXXagain using comps that should not have been used. They used comps that had been totally renovated, my fathers house needed work. Someone purchased my fathers home for {$250000.00} and we settled XX/XX/XXXX. This was the house that I grew up in and should have been my home. When my father passed away, I heard of 3 other people that this happened to with Quicken Loans. I thought that people were protected from predotory loans. So sad that this happened to me and my father and all Qicken Loans did was call me and harass me about my fathers house. They would not let me buy his house on the short sale nor was anyone in my family aloud to purchase the house. Very sad how they operate. I tell anyone thinking to go with them what happened with my father and to not go with them.
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| 04/12/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On my personal property located at XXXX XXXX XXXX, XXXX, ME XXXX There the original mortgage, HELOC and HUD lien. My exboyfriend split up and he wanted to keep the house and in order to keep he has to refinance the original mortgage ( in my name and boyfriends name ) the HELOC ( my name and my exhusbands name ) and the HUD lien ( mine and exboyfriends name ). He said he would apply for a loan through Quicken Loans and roll everything in once loan in his name so that everything was fully in his name. Quicken loans said he was all set and the refinance was in process. Quicken loans called me to request a payoff for the HELOC because it was in my name and my exhusbands name so the exboyfriend did not have access. I signed their request. They also sent me a deed to sign off of so that the house could be in exboyfriends name. I signed the deed and had it notarized just like they asked me to. Next thing I know it is time for the closing. I was asked to go to the closing to sign the deed again which I thought was weird because I had already signed off. I asked the exboyfriend if everything was all set and he said Quicken Loans said it all was good. I went to the closing and was not allowed to see the closing disclosure because I was not on the loan. I signed off on the deed again. A few days later I received an email saying that my first mortgage was paid in full and so was the HUD lien. Waited and waited for the email from the HELOC that never came. I made him call Quicken Loans and the title company because no one would answer any of my questions. my exboyfriend called me and said they never added it in his loan. I asked him to request the title commitment letter. All 3 loans were on it so not really sure how it was missed. Now they are saying it was never to be part of the loan. How on earth do you do a refinance/loan to get everything in your name and leave out a loan and recieve cash out. I have gotten no where with these people and neither has the exboyfriend. Quicken loans messed this whole thing up and not taking responsibility for it. Now I have a loan out there on a property I no longer own. I would of never signed off on the deed had I been made aware that all 3 loans were not going to be paid off.
|
| 08/10/2020 |
Yes |
|
- Struggling to pay mortgage
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Web |
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I called in XX/XX/2020, Quicken Loans/ Rocket Mortgage for forbearance during the COVID shutdown in CA. Although my remaining loan had 10 years left to be completely paid off, my employment hours was cut in half, I needed assistance. They offered forbearance on my loan to put 3 months of payments onto the end of the loan. I accepted. 3 months later I applied for an additional 3 months due to the recent 2nd shutdown and was granted by letter, an additional 3 months by Quicken Loans.
However, when I called Quicken Loans to confirm this, I was transferred to a loan modification representative. The representative said I was eligible for a loan modification that would lower my payments, but refused to tell me the terms, saying I could review the terms on their website. I asked again about putting the payments onto the end of the loan, but was told this new payment would lower my monthly payments. She asked for my account number and routing number to " lock-in '' the lower rate. I gave her the information thinking I was going to get a lower payment overall with no change in the life of the loan.
The next day, I looked on the Rocket Mortgage website and found they had doubled my loan amount owed and changed the terms to 40 years.
I called Monday morning to Quicken Loans to cancel this loan modification but was repeatedly told by a scripted representative I had agreed to the loan modification by providing my account number and routing number. I asked to cancel the loan modification, stating the terms were repeatedly refused to be disclosed until after I had agreed to the modification. Again, a scripted response, I had agreed to the loan modification.
I believe this is fraudulent misrepresentation of forbearance offered to me originally. The representative of Quicken Loans misled me to believe I was getting a lower payment plan without any change in the length of the term.
I was not allowed to cancel the loan modification in my conversation with a loan representative, being told repeatedly by scripted employees, I had agreed to the loan modification.
I believe Quicken Loans is taking advantage of Americans in COVID forbearance to get them to agree to loan modifications, advantageous only to Quicken Loans.
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| 06/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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I needed to pull money out of my home to purchase a piece of commercial property. I was shopping around for the best deal I could find. Quicken Loans had financed our home and I called to inquire about refinancing it.
I have a lot of experience applying for credit and have found it customary to confirm date of birth and social to discuss options. NEVER has this meant WITHOUT THE EXPLICITE REQUEST FROM THE FINANCIER, AND PERMISSION GRANTED FROM THE CONSUMER to do a hard credit pull inquiry. I was NOT locking in a loan but requesting some information about what is possible. It is quite common to do a soft credit pull to get an idea of what is available and then once you decide to go forward for the lender to do a hard inquiry.
However, that is not what happened here. Without permission or asking, Quicken loans upon what I thought was verifying my identity did a hard credit inquiry to my account.
I believe they do this to 'lock ' you in and make you feel like you can not shop around. I needed to shop around because their offer was horrible so I escalated the call to a supervisor XXXX XXXX XXXX.XXXX.XXXX. He listened to my recorded call and agreed they could have asked for permission but said my confirmation of DOB and social gave them the right to. I DO NOT AGREE nor has any other lender since I have spoken to. Nor will any consumer think this is right as it is commonplace when discussing your financial account to request this information. This is an aggressive tactic on the part of Quicken Loans to move you through their 'engineered to amaze ' sales process and to subconsciously make a consumer feel he or she can not shop around because their credit was just affected. This is totally unacceptable. Shame on Quicken loan.
Bottom line : I asked XXXX to remove the hard inquiry and he refused to.
I am requesting you get them to remove the hard inquiry and make it clear to them that they ARE REQUIRED BY LAW to ask for permission and that the average consumer has no idea that confirming their identity will give them rights to do a hard inquiry and affect their credit. There is nothing 'amazing ' about feeling trapped and uninformed.
I am taken back by their behavior and hope you are too.
XXXX XXXX
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| 07/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
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RE : Error in Reporting for Loan # XXXX for XXXX XXXX and XXXX XXXX XXXX We found an error in the credit reporting on our mortgage and submitted a dispute via XXXX and XXXX. We uploaded appropriate documents to their websites, but then someone at Rocket Mortgage responded to their inquiries that the information being reported to the bureaus was accurate. It is not.
I then sent an email to your Rocket Mortgage 's Servicing Help email address, and received a prompt email response. The case was escalated to the Servicing Help department, and an agent called me back on XX/XX/XXXX. Im a bit confused why an agent called, as he basically said that he understood there was an inaccuracy that was negatively impacting us, but then said I cant do anything about whats being reported to the Credit Bureau. I am hopeful that you can correct this error/inconsistency in reporting.
We original mortgage was opened on XX/XX/XXXX, with an opening balance of {$200000.00}.
We modified this mortgage, due to the pandemic, effective XX/XX/XXXX, with a balance of {$190000.00}.
Rocket Mortgage is reporting this mortgage to the credit bureaus with an opening date of XX/XX/XXXX, and with an opening balance of {$190000.00}.
Obviously, Rocket Mortgage is reporting the original opening date with the modified opening balance. This is NOT accurate... and that is a problem because the FICO algorithm includes a scoring that compares the opening date and opening amount to the amount that has been paid off. With Rocket 's current reporting of the earlier opening date and the later opening balance, the algorithm results in a score that implies it took us ten years to make one year 's worth of payments. This reporting is negatively impacting our credit scores due to the inconsistency. Either Rocket needs to report the original date and the original balance TOGETHER, or they need to report the modification date and the modified balance TOGETHER... but not this mix and match.
Could you please intervene and ask Rocket Mortgage to correct the records that are being reported to the credit bureaus to reflect the accurate information? The information needs to be corrected in the reporting for both XXXX XXXX XXXX and XXXX XXXX XXXX.
|
| 05/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On the morning of XX/XX/2020, I was contacted by one of Rocket Mortgage 's telemarketers. I had requested many times to be removed from their list, but the calls continued. I consider this a privacy violation.
This telemarketer said he wanted to give me a free mortgage review. I told him I was not interested because I did not want any credit inquiries. He said it was a soft inquiry and would have very little impact. I agreed. Then he pulled both me and my husbands credit. I did not give permission for him to pull my husbands credit. I consider this identity fraud and a violation of privacy.
Then he informed that since I have a home in deferral with another lender he would not be able to help me with a refinance until the payments on that home where caught up.???!!! Who said anything about refinance?!?!? This was supposed to me a mortgage review. He was trying to trick me into refinancing. Trickery is predatory lending.
Finally, per the CARES act, a mortgage deferral can not affect my credit but in this case it prevented me from even having a mortgage review, let alone a refinance.
Last week I began the refinance process with Rocket Mortgage. I told them I had XXXX XXXX XXXX that is continued on a yearly basis so long as I'm living. The banker said this was not a problem. I used this same income when I originally took out the mortgage. I additionally told her I did not want my credit checked if I wasn't eligible to refinance. I went to great lengths to have a spotless credit report. Which it was. When she pulled my score it was over 800.
Once I had uploaded all but one document, I asked a question about the cost of the loan. I had been told closing would only be {$6800.00} but they were adding $ XXXX to my loan principle. Then I asked them to put things on hold. This was on Thursday because I was going away for the weekend.
Today, three days late, Monday morning, I find out they had cancelled my application and had to start all over. But this time they said my XXXX XXXX XXXX income was no good and am no longer qualified to refinance. So I wasted a week of my time and got my credit pulled for nothing.
That is the second time Rocket Mortgage pulled my credit in a predatory manor.
|
| 07/09/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
We refinanced our VA loan with Quicken Mortgage XXXX XX/XX/XXXX. XXXX XX/XX/XXXX we received an Escrow Analysis Statement the stated we short {$4400.00} on our Escrow account. This to be made up in extra payments of {$360.00} for 12 months ( or paid in full immediately ). This increase is against a mortgage payment of {$1600.00} monthly. Not quite a 25 % increase.
I called an talked to a XXXX on XXXX XX/XX/XXXX. His response was not their fault it was RESPA. So I sent an email to Quicken Loans Customer Service on XXXX XXXX. They responded that day that someone would look at it and get back to me within 1-2 business days.
Today, XXXX XXXX, I received an email from Quicken Customer service asking how my dealings with a Ms. XXXX were. I responded no idea because I hadn't been contacted my her.
Shortly after I received an email from Ms. XXXX that also contained an email supposedly sent to me on XXXX XXXX that I never saw.
Her response was yes they made a mistake on figuring our escrow account.. No apology or anything else. When I responded she said maybe they could change the shortage payments to over 24 months.
That isn't the point. The point is this was a refinance on a house we bought in XXXX and there have been multiple tax and house insurance payments made. They knew what our previous tax and insurance payments were, they were given copies. Our escrow portion of our monthly payment was pretty much identical to our previous loan so I didn't think anything about that. And when our monthly escrow went up about {$30.00} to cover the increases in those, fine. But I find it almost criminal that less than 6 months after getting our loan we have to pay an extra {$4400.00} over 12 months because somebody on their staff made a mistake. Nothing has been said about what is being done to them, and we know this isn't hurting
Quicken. And the only apology was for the inconvenience. If they had done their jobs correctly, we wouldn't be inconvenienced by having to pay an extra {$4400.00} six months after the loan was closed.
This money should have been covered during closing and yes we would have paid it. But we relied on them to tell us what needed to be taken care of then, and they failed.
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| 06/21/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a purchase loan with rocket mortgage starting in XX/XX/2022 with a pre approval. While searching for a property I had to update the pre approval since the search took a while. So I had 2 credit pulls during the pre approval process. When I found a property I learned my application was withdrawn without my knowledge. I talked to the XXXX and it was stated that there were no par rates for Iowa, meaning a rate with no discount, due to some type of Iowa law, this turned out to be untrue.
When I had previously last spoke to the XXXX about locking the pre approval, it was stated if I paid for the appraisal upfront they could lock the pre approval. I went thru that process and he encountered a system issue and called back and then he said for Iowa we couldn't lock the pre approval. He said nothing about withdrawing the application. Made it seem I just couldn't lock the pre approval, so when I found a property and called to lock, that's when I learned I didn't have a application. I had to scramble to find another lender and get another pre approval.
So then I learned that rocket is the issue where they have no par rates for the state of Iowa for FHA loans, there is no Iowa law preventing rocket in Iowa. The explanation given was not true. Instead of blaming Iowa they should have said rocket didn't have a rate to give without discount due to their own policies, not because of Iowa.
The issue is I had 2 credit pulls when rocket was never able to do the mortgage in the first place. I told them the whole time I needed an fha mortgage. I want the credit inquires removed. Rocket should know the guidelines for the states they are originating in and if they have no rates to give within the guidelines of that state for FHA mortgages they should not be taking applications for that state. I didn't withdraw my application, I fully intended to close with rocket but due to their failed controls I wasted time and credit hits working with them. A fair compromise is to remove their 2 credit inquires. How is it permissible purpose per FCRA when there was no way for the loan to go through in the first place? Rocket is taking FHA applications for loans they can't close for the state of Iowa.
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| 03/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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On XX/XX/XXXX around XXXX XXXX CST, I spoke with XXXX XXXX ( XXXX, XXXX XXXX ) from Quicken Loans, as I was inquiring about the rates for a possible refi of my mortgage loan. XXXX provided the many options and explained how the refi processed worked. I told her that I purchased my home in XXXX and was interested in possibly lowering my monthly payment and the 4 % interest rate. I was not provided any information about the current rates. When XXXX said that she could pull my credit to get started, I told her that I wanted to talk to my husband first before doing that. I declined the credit inquiry. XXXX said that the hard inquiry would only have a minimal impact on my credit. XXXX insisted twice after the initial no that I get my credit pulled to see what I qualify for to save a return call. I declined again. XXXX texted me her phone number and faxed number and explained to leave a message if she did not answer, and she would return the call. Later the same day, I received an alert from XXXX stating a mortgage inquiry was processed against my credit. I texted XXXX about the inquiry. While waiting on her texted, I started the process of filing a complaint with the XXXX. XXXX later texted and said she thought I said okay to the authorization. I explained to XXXX that I never gave her authorization as I told her NO three times. XXXX stood by the untruth until I told her that Quicken could remove the inquiry and that I had planned to file a complaint with the XXXX, CFPB, & FED. At that time, XXXX apologized for the confusion and said she would do what she could to rectify the situation. However, I moved forward with the complaint as she has already demonstrated her dishonesty. Please have Quicken to update the bureaus and remove this unauthorized hard inquiry from my credit immediately. I was reluctant to move forward because I just recently opened two credit cards and wanted to discuss with my husband if it was even worth it to do a refi. Ive heard nothing but great things about Quicken Loans, but the unfair and deceptive tactics that XXXX used today goes against all the good Ive heard. The last four of my social is XXXX. My date of birth is XX/XX/XXXX. Date of occurrence is XX/XX/XXXX.
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| 10/07/2022 |
Yes |
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- Trouble during payment process
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Web |
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We had an FHA mortgage with Rocket Mortgage for our home that we purchased in XX/XX/XXXX, which we recently sold. We built a new home and were scheduled to close on the sale of the old home on XX/XX/XXXX, but due to delays with the buyers lender, the buyers were unable to close until XX/XX/XXXX. The mortgage payoff amount that had been quoted to the title company was supposedly good through XX/XX/XXXX. Our title agency wired the proceeds from the sale to Rocket Mortgage, and they included extra funds per down to account for any extra interest that may have been accrued.
Rocket mortgage received the transfer on XXXX, and left me a voicemail saying it was short and they needed to collect the additional funds. I didnt not listen to this voicemail until XXXX ( sometimes my phone does not show me I have voicemails until days later ), and I immediately called them. Rocket Mortgage stated that because I did not respond for 2 days, they rejected the wire transfer and that they would have to generate a new payoff amount for me. I contacted our title company, and they were SHOCKED, because they said normally a mortgage lender would reach out to the title company directly about a shortage. Further, they stated they sent more than the payoff amount requested, to account for any extra interest due to delays with the closing process.
I left a voicemail for the person who was designated as our contact person at Rocket. She called me back and stated it is their policy that they call the consumer, not the title company, and they collect the extra funds from the consumer. The funds were supposedly rejected yesterday, but the title company has not received the funds from the transfer back. Meanwhile, interest keeps accruing on this mortgage that we still hold, on a house we no longer own. The title agent said that she has never heard of a lender doing things this way, and that it seems like they are trying to take advantage of people. I have already spent hours on the phone trying to resolve something that should not even have been an issue. I do not want other people to have to go through this, especially those that may just accept what Rocket is telling them at face value and hand over the cash.
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| 03/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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On XXXX I received a call from Quicken Loans at around XXXX XXXX. I was in an appointment in did not answer. The person left a message with just their name and phone number no other information I didn't call back as I was in a meeting 10 minutes later I received a second call from quicken loans. I answered the call because they are my current mortgage company and I was concerned there might be an issue instead I was bombarded by questions from a sales rap at which point in time I ended my conversation with him stating I didn't have time and I was an appointment .Later that evening I spoke to my husband to find out that in between those 2 calls the man called my husband twice as well. My husband informed me that in his conversation he told the gentleman he would have to speak with me about any refinancing and that he was going to send my husband attacks with the details My husband didn't get that text. Add around XXXX o'clock that evening I received an email stating that my credit had been ran I went to see who had made an inquiry and was shocked to see that it was quicken loans. Upon getting this information I called quicken loans immediately to dispute this and spoke to 5 people during this time. The manager stated he had to investigate and listen to the recordings. He spoke to both me and my husband that night. The next day I received an email from the sales rap stating that my next step was to have my credit report ranAnd that this was an easy step in the process. I immediately forwarded this email to quicken loans complaint department who added the manager I spoke to on Friday evening. I received another email from the sales rep on Sunday and then on Monday of which I forwarded these to the manager. At no time did my husband or I state that we were interested in refinancing or give permission to have our credit ram. I have filed a complaint with XXXX CO which is who they used to have the credit ran I have filed a complaint with XXXX XXXX And experienced. I am concerned with the practicesOf quicken loans they do not appear to care about their current customers and only are interested In new sales. What they did here reminds me of the reports I saw in regards to XXXX XXXX.
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| 01/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In XXXX of 2022 we used a service called " XXXX '' who referred us to Rocket Mortgage to lock into a 30 year mortgage rate at 4.62 %. This mortgage was for a home that we were building, and we locked into close in XXXX of 2022. We were pre-approved for this loan, and as the closing date came near, we abided by all of the terms of the loan and did everything XXXX XXXX Rocket Mortgage asked us to do. However, interest rates rose over that time period, and we have evidence to show that Rocket Mortgage used a fraudulent appraisal to avoid honoring the loan, which was locked in at a below market rate since rates rose during the time we were waiting for our home to be built.
The reasons that we know that the appraisal was fraudulent were : 1 ) they appraised our house at a lower value than a smaller home on our same street and in our same plan XXXX ) they refused to accept comparable properties which would have increased our appraisal value XXXX ) even though Rocket Mortgage suggested on their own website getting a second appraisal when the first appraisal comes in below the sales price, Rocket Mortgage refused to accept a second appraisal that was done by an appraiser that our family had not affiliations with XXXX ) they refused to correct inaccuracies on the appraisal when we disputed them using the Rocket Mortgage form.
We know that Rocket Mortgage did this to other consumers, because our rep from XXXX told us he was working with other families that were in the same situation, they had locked in at a low rate and now then appraisals came back far under the sale value. This forced many families like us to come up with tens of thousands of dollars in addition to the planned closing costs, or lose our below market rate and go with another lender.
Our family went with another lender who appraised our home at $ XXXX compared to XXXX 's appraisal at {$390.00}, but offered us a rate much higher rate of 6.25 % since rates had gone up. This is costing our family $ XXXX if nothing is done. We feel the evidence we are attaching show this is clear fraud and we would like CFPB to investigate and take corrective action to help us and the other families that were victim to this fraud.
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| 11/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I was approached by Quicken Loans ( rocket Mortgage ) during Covid19 to do a refinance to lower my interest rate and my monthly mortgage payment. A year has since passed and I got a bill for an escrow shortage in the amount of {$2800.00} and notification that my mortgage would be increasing monthly by {$170.00}. I inquired with Rocket Mortgage and after they reviewed all the information they informed me that XXXX ( closing company ) pulled the incorrect property tax ( they pulled my mother in laws which is a completely different first name and my husbands name wasn't on it either ). XXXX admitted that the mistake was on XXXX. I told her I feel they are both responsible, as they do this for a living and in the end my husband and I are the ones suffering the financial havoc. She said the guy that pulled the incorrect info was going to be coached and in the end I am responsible for my own taxes even though they made the mistake. I understand that the taxes are my responsibility but I told her I wanted the loan fee I was charged {$5600.00} to be refunded in full or partially as I did not get what I signed up for. I explained that the 1 % point was not the main reason I did the refinance. It was to lower my mortgage from {$1600.00} to {$1200.00} so we would easily be able to keep our house if one of us were to lose our jobs or if one of us passed away. I also told her that this kind of financial devastation causes people not only to lose their homes but even commit suicide because not everyone has money lying around for this types of issues. Neither XXXX nor Rocket Mortgage seemed to care. XXXX thought XXXX XXXX cover XXXX months of my shortage but they decided it was not heir problem. If I had the money to refinance and get out from under Rocket Mortgage I would. At this time I am stuck with them. I think it is a SHAME that companies like this can meddle in people lives and not have any consequences. Although they are supposed to be the experts and guide me to better my situation I will never make that mistake again and will question EVRYTHING and make them spend more time going through the paperwork instead of listening to them when they say everything is fine... .JUST SIGN.
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| 05/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We purchased our home through Quicken Loans ( rocket mortgage ) back in XXXX. Conventional loan, fixed rate.
I was laid off in XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I communicated immediately with Quicken to advise them of my situation and they recommended beginning a forbearance process. I completed paperwork and began forbearance. I quickly regained employment XXXX weeks later, and told them we didnt need to continue forbearance and we canceled that. The advisor then stated she could help us with our loan if we wanted, to lower our interest rate and lower our monthly mortgage payment. I was of course interested in saving money so she explained further that we could do a loan modification and it would lower our rate roughly 1 %, and lower our monthly mortgage payment by roughly {$100.00} a month- all we had to do is reset our loan length and change it to a XXXX XXXX XXXXI quickly signed the contract and she advised me that we would continue receiving monthly statements showing the monthly payment that would be owed, but advised us to NOT MAKE ANY PAYMENTS until they notified us otherwise. So, roughly XXXX months of zero mortgage payments- we finally received a letter stating our mortgage has been modified and our new terms were laid out : 1 % less interest, and monthly mortgage payments were {$100.00} less.
All was well and good until I checked my credit recently and seen that the XXXX months of payments I was advised not to pay are disclosed in my credit report as MISSED PAYMENTS!
This has been absolutely detrimental to my credit score and now I cant purchase a new home. Currently relocating and trying to sell my home and will have no place to go!
I called them and they sent over to an escalation department woman, who stated that in the terms of the loan modification it stated that there may be negative effects on credit health by proceeding. I had no idea this would ruin my credit, and I would have made my payments if I had not been advised to do otherwise!
Short summary is Quicken Loans ( Rocket Mortgage ) advised me to not make payments in order to cause my delinquency, so I would meet their criteria to be accepted for a loan modification!
Pure Fraudulence!
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| 03/27/2018 |
Yes |
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- Trouble during payment process
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Web |
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We were using Quicken loans to purchase a home, which is a new construction on VACANT land scheduled to be finished in XX/XX/XXXX, On XX/XX/XXXX i was asking about the closing costs because I noticed the property taxes {$2800.00} was on the tax cert. I was told this was an estimate because currently the lot was being assessed based on vacant land.
On XX/XX/XXXX, I called the XXXX County Assessors office and I spoke with XXXX. I gave her the LOT #. XXXX told me that the only thing due was {$0.00} cents for the year based on the VACANT land. I asked her if XXXX County were going to come to come out and reassess the land now that there will be a home built on it. XXXX told me they will not reassess the lot for two years or XX/XX/XXXX. I emailed Quicken and was told Quicken would have to do their own research.
On XX/XX/XXXX, I emailed Quicken and asked for an update.
On XX/XX/XXXX, I received a response from Quicken and they stated they are adjusting the closing costs but keeping the escrow account with an estimate of the property taxes included. I responded and asked if RESPA comes into effect because it limits how much settlement costs can be collected. The Quicken rep called me back and explained they don't want us to have an negative escrow account a few years down the line, so it's their policy to collect property taxes based on an estimate. I told the rep that when I purchased a new build home back in XX/XX/XXXX, I ended up being short on escrow and XXXX had me make a payment to catch it up. The Quicken rep basically said it's their policy. I didn't want to delay the closing, so I just let it be and would instead file a complaint with HUD.
My complaint is Quicken Loans/Rocket Mortgage is basing our escrow account / monthly payment on an estimate. They concluded {$2800.00} would be due in a few years! so they're over charging each month in the mortgage payment, holding it in their own bank accounts ( probably interest bearing account ). Quicken could have easily over inflated the property tax amount to a point where we would not be able to afford the estimated mortgage payment, which would have made us back out of the deal based on an erroneous monthly payment.
|
| 11/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I have a XXXX XXXX loan. XX/XX/XXXX I requested a XXXX XXXX loan forbearance. After the XXXX XXXX, I requested an extension. In total I have had XXXX XXXX of XXXX. My reading of the cares act states if I had been in an active forbearance plan as of XX/XX/XXXX, which I had, that I would be eligible for an additional XXXX XXXX for an XXXX XXXX total. I write Murder mystery party games for people to host large parties in their homes or businesses. My XXXX year old business has been impacted greatly by the pandemic. I have fixed up my home and had plans to put it on the market, but my XXXX XXXX lender, which is Rocket Mortgage has denied any further extension saying XXXX XXXX only allows XXXX XXXX period and they answer to their investors and not XXXX XXXX or the XXXX XXXX Thats twice Ive heard that one. I tried to do a loan mod once before XXXX years ago, but they only reduced my payment by {$50.00} and extended my loan by XXXX years! I still made the XXXX months of required payments then they denied me the mod because I contacted XXXX XXXXXXXX who got involved because they werent following guidelines. They lied either in the loan modification process saying my home was worth {$210000.00}, which prevented me qualifying for a lower interest rate, but when I filed bankruptcy directly after, they filed paperwork saying my home was only worth {$160000.00} to prevent me being able to sell it under the bankruptcy : I have both of these sets of paperwork showing that. So according to Rocket mortgage twice filed legal paperwork, my home value decreased by {$45000.00} in XXXX months and this was BEFORE XXXX. Nothing in my home had changed except aging XXXX more months. I borrowed money from my family to fix up my home and make it marketable for max value, which is almost complete and now I cant get the extension so I can actually sell my house after the work Ive poured into it, but my guess is Ill get foreclosure paperwork that puts it up for sale by auction in a month. If they follow the same pattern as before, a loan mod with a {$50.00} reduction as before wouldnt give me an affordable payment either. The paperwork shows they will lie cheat and steal. Simple as that.
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| 12/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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|
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Web |
Servicemember |
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Rocket Mortage LLC was offering a promotion using XXXX XXXX to deliver the message to its customers. I received an email from XXXX XXXX stating that as an XXXX XXXX customer if I closed a conforming mortgage loan with Rocket Mortgage by XX/XX/XXXX that I would receive a statement credit of XXXX to my XXXX XXXX XXXX 8-12 weeks after closing occurred. I closed my loan in XX/XX/XXXX, so I was definitely eligible for the credit. I initially emailed on XX/XX/XXXX just to confirm with the loan processor that I expected the credit before we continued to proceed with the loan. The fact of the matter is I would have gone elsewhere for my mortgage needs and had a lower rate had it not been for this promotion. The property needed work and I was looking forward to the statement credit to help with those costs. When I didn't receive the credit, I inquired with my loan processor at Rocket Mortgage again XX/XX/XXXX as to what had happened, and he stated that it was applied as a lender credit to my closing costs. That is an EXTREMELY shady business practice since lender credits are typically given by the lender in exchange for a higher interest rate. NONE of that was communicated to me, nor was I given the option to choose in which manner I wanted to receive my XXXX. Nor did the promotion read that that was an option at Rocket 's discretion. I have all of the emails exchanged where my loan processer tried to give me the run around and a bunch of reasons that didn't jive with the promotion to cover his back. Basically, they created a win-win situation for themselves ; they get the customer roped in under a promotion where they never actually give anything, they just give you a credit while charging you a higher rate. The entire offer is for an XXXX XXXX XXXX, nowhere does it mention a lender credit. I didnt receive that, nor any mention that I would never receive it. I have attached the terms and conditions of the offer as provided to me by XXXX XXXX on behalf of Rocket Mortgage as well as my correspondence with Rocket Mortgage in regards to the treatment of my credit. Needless to say XXXX XXXX at XXXX never gave me the items I specifically asked him to provide numerous times.
|
| 01/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I have been trying to get this corrected since XX/XX/XXXX. I initially called to inform that I was moving insurance companies and to request the check not to be sent to the current company- that was confirmed. I called again on XX/XX/XXXX to inform of my new home insurance company ; the MSR advised there was no insurance binder she called and was provided and email address. She said she would get information and also update the binder on my QL, which I did. She then told me the other check had not been cancelled and would submit a request and it would take 2-3 business days for me to see the new insurance information. I called on XX/XX/XXXX and spoke with a MSR who advised the information was not updated and that nothing was received. When I advised I had uploaded the documentation she advised I was told incorrect information and it would be a different site ; while the girl was pretty annoyed with me she was able to update the policy and then told me I would need to wait for a escrow analysis and to callback ; I asked for a manager at that time as I had been told previously I would be able to ask the same day and it would take 1-2 business days for analysis. I spoke with the manager on XX/XX/XXXX who requested the analysis and then he advised it would be 3-5 business days and it could not be applied to my mortgage payment. After not seeing anything update I called on XX/XX/XXXX for a MSR to tell me it takes two weeks for the analysis. She transferred me to XXXX XXXX who then told me the analysis was done ; I asked again to have the payment applied he said this could be done and would not contact me unless something happened. I logged onto my Quicken today and they cancelled my homeowners check in error and now I could be at risk for a lapse in insurance thus causing future financial burdens due to a lapse in coverage. I have given more than sufficient time to fix the initial problem and it only seems to be getting worse. I called today to inform, I left XXXX a voicemail and waited til the afternoon with no call. I called and first customer service disconnected, second put me on a silent hold for extended period and third took forever to transfer me to XXXX.
|
| 04/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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In XX/XX/XXXX, we purchased a house in XXXX, Texas for {$230000.00}. Rocket Mortgage was the loan company. During the loan process, our Loan Officer was XXXX XXXX. At the time of the purchase, we still owned a home in XXXX, Texas. During the loan process, I expressed to XXXX XXXX many times that we were going to sell the XXXX XXXX and use the proceeds to pay down the XXXX XXXX so we wouldnt have to pay Mortgage Insurance. Mr. XXXX XXXX said thats great because with Rocket Mortgage you can not only get rid of your Mortgage Insurance but Rocket Mortgage will re-amortize your loan if you pay more than {$10000.00}. The XXXX house closed in late XXXX.
On XX/XX/XXXX, the XXXX XXXX closed. I called Rocket Mortgage to begin the process of paying down the XXXX loan to get rid of the Mortgage Insurance and re-amortize the loan. I was told that with the type of loan I was given that is not possible to get rid of the Mortgage Insurance and that they will not re-amortize the loan. The person I was talking to said they would have someone call me. I asked to speak to my former loan officer, and I was told he no longer worked for Rocket Mortgage. Later that day I got a call from XXXX XXXX. Mr. XXXX told me that the type of loan that I was given I would not be able to have the Mortgage Insurance taken off and re-amortized. Mr. XXXX said that he would fix my problem for no cost to me since it was Rocket Mortgage mistake. I would have to wait ninety days and refinance.
After ninety days I received call from XXXX XXXX, Mr. XXXX said that Mr. XXXX was on maternity leave. Mr. XXXX started the process of the loan, I received a statement from him saying that I would have to pay {$12000.00} in closing costs and a higher interest rate. I told him that XXXX XXXX told me that I did not have to pay any costs and that to be fair to me I shouldnt have to pay a higher interest rate because this was their mistake. XXXX XXXX then told me that he was not honoring XXXX XXXX email that I was to be given a loan at no cost.
My intent the whole time during the loan process was to pay down the original loan to get rid of the Mortgage Insurance. The re-amortize of the loan was a bonus for me.
|
| 09/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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We are first time homeowners. I had applied to Rocket Mortgage, previously known as Quicken Loans for a mortgage. I did pre-approvals with a few different lenders to compare rates including other well known lenders such as XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX. XXXX had provided the lowest estimate by far, like almost too good to be true and in fact it was. We had asked a few other lenders if they would match and everyone one of them said it was not possible since the rate was so much lower than anything they had seen. Literally a competing loan officer said " run, dont walk '' to get that rate.
Rocket Mortgage, loan officer name XXXX XXXX NMLS # XXXX, told us we'd be able to get a rate of 2.0 % with no points for our loan ( including relationship discount w/ XXXX ). We excitedly paid the {$500.00} deposit to lock in that rate. However, when our loan estimate processed, we noticed it was not what we were verbally communicated over the phone. XXXX assured us that everything will be ok but that he did not want to put the real rate in so that we couldn't send it to a competitor. That seemed reasonable to us at the time.
Slowly things started to unravel. Many calls and emails went to Will to see if he could get our loan estimate updated because we were uncomfortable proceeding with inaccurate information and a lot of money was at stake. He said everything was fine and that his team would take care of it ( see attachment ). Nearly 3 weeks elapsed and still nothing.
Finally got ahold of someone that looped in his supervisor and when we informed him of the situation he basically told us to get lost. At this point 2.25 % was the best they do, even though we paid for a rate lock and every previous communication was that we would be able to close with 2.0 % no points. At worst this is fraud / predatory / bait and switch / lying / deceit / scam whatever you want to call it. At best, XXXX is a terrible mortgage broker that should have his license revoked.
Had they communicated at literally any other time that this was not possible, we would have gone with another lender. Now our entire home buying process is in jeopardy because of their negligence.
|
| 01/29/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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My wife and I specifically requested the loan originator on XX/XX/XXXX we did not want to have a interior appraisal during these difficult pandemic times. He suggested Rocket Mortgage would possibly be willing to waive. We further proceeded with the application. Days passed in which we provided necessary documents were requested. After a few days XXXX XX/XX/XXXX. XXXX ), the appraiser called to schedule the appraisal. We questioned if we was aware it was an EXTERIOR ONLY. He stated he was not advised of that. He additionally stated he was told to perform both exterior and interior.
Considering the heightened concerns of COVID-19, we were adamant about protecting our home ... our SAFE HAVEN, as well as ourselves. After repeatedly expressing this awareness, Administration/Management has done nothing more than defy our safety and health for the sake of mandating inconsiderate guidelines.
We were in the process of a conventional loan, but wanted to utilize a VA loan for the first time. The loan originator felt the conventional would save us more. When the dispute carried on for several days, we requested to switch to a VA. Primarily because we were aware interior appraisals were not required. Veterans Administration printed a circular ( page 2- item 2/b )., If either party does not wish to move forward with the interior inspection or does not meet the criteria listed above, the appraiser may move forward with an EXTERIOR-ONLY appraisal with enhanced assignment conditions. Lenders may not direct the appraiser to conduct an interior inspection.
This statement is found under Purchase or Refinance Transaction ( property occupied ). The items listed above are all relative to NOT HAVING XXXX symptoms, HAS NOT BEEN quarantined ... none of which applied to us. Therefore, we DID NOT MEET them. Circular XXXX found on Benefits.VA.gov This angered us to know Rocket Mortgage ignorance of interpretation violated our rights to insist on an interior appraisal in order to finalize loan approval. Thus subjecting our safety and health during the coronavirus NOW with deadlier strains that are worse than COVID-19 during the time the circular was initiated ... XX/XX/XXXX.
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| 06/17/2023 |
Yes |
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Web |
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Rocket Mortgage and XXXX company underwriters failed to disclose important information before I signed application for a home that accepted my offer, paid for appraisal and placed earnest money deposit. The Lender gave me an approval letter and requested I pay for appraisal and earnest money deposit. After my application was signed and after I paid for appraisal and deposited {$1000.00} in earnest money to the XXXX XXXX XXXX XXXX was when lender said they could not verify my income. They said my large cash deposit could not be verified because it has not been 60 days since deposit was made. I then replied " why didn't you informed me about this earlier and not waste my time. '' They then replied that I can have some one gift me deposit money. I said " that would be a lie. '' They ask me to lie anyways. The lender said they would verify donor 's bank statement and after verification I should give the donor the money so that they can make a cashier check, where it appears the donor is giving me the money. Once house is close I give the money back to donor. I replied, " I will not lie about a fake gift ''.
Rocket and FHA discriminated because I am XXXX and my Husband is XXXX and the Sellers have XXXX last names. Lenders received my bank statement twice and never told me that large cash deposit have 60 day policy. Office lender said, " I don't know how my underwriter missed this important information when you first submitted loan application ''.
I feel the company pretends to give services to minorities to meet compliance regulations but do not intend on giving the minorities an opportunity to buy or sell property. This seems to be the case with me and seller two minority groups trying to buy and sell. Rocket Mortgage and FHA meet quotas and legal standards by offering services to minority groups legally but purposefully red line the groups in a very subtle manner because there end goal is to red line in a technically legal manner. Rocket Mortgage and FHA purposefully discriminated against me and seller by not disclosing proper closing procedures before closing process started instead of disclosing all information prior to closing process began.
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| 10/05/2021 |
Yes |
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Web |
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On XX/XX/2021 my wife and I started a Fixed FHA Refinance with Rocket Mortgage our loan officer was XXXX XXXX. We stated to XXXX that we wanted to refinance but do you Covid 19 we had a lien from our current lender XXXX that was put at the end of our loan to be paid off when 1st mortgage is done. We specifically told XXXX that we need this lien included in this refinance to get rid of it. She assured us that it would get done. Meanwhile days/weeks go by and every time I see a document the {$15000.00} lien is not included and every time it wasnt included I reached out and asked why. XXXX stated dont worry it will be included soon just acknowledge everything and continue with process. I even made it a point to ask XXXX if I should hold on getting {$500.00} appraisal until the {$15000.00} lien shows up on our document and she said no and to go ahead and get appraisal so we did. Meanwhile Rocket Mortgage assigned us a Solutions Consultant named XXXX XXXX that was suppose to facilitate this stressful process but all XXXX did was continue the run around and find ways to circle around the {$15000.00} lien. I emailed and XXXX emailed XXXX the subordinate agreement that shows the {$15000.00} lien that needed to be combined to refinance twice! First time he acted like he never received it which was a lie because I have confirmation on XXXX/XXXX/XXXX and it was uploaded by XXXX through Rocket Mortgage app 2nd week of XXXX. At the end of this entire stressful process XXXX nor XXXX included the lien in the entire refinance and looks like their plan from beginning which they never mentioned to us in any emails or verbal convos was to refinance the XXXX mortgage only and have the lien remain with XXXX and have us take care of that on our own which is not what we asked for since the beginning. I am a XXXX XXXX XXXX individual and ending result is my wife and I are out {$500.00} when it could been avoided at the beginning if XXXX did not trick us throughout the process and disclosed how lien would be handled. Note, I have plenty of emails to XXXX to justify that my wife and I needed the {$15000.00} lien to be added to Rocket Mortgage Refinance. Thank you
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| 04/04/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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So last year XX/XX/XXXX I refinanced my home to get money out to fix on some things needed and my mortgage bank Rocket Mortgage and XXXX were both handling my payoff and 2 lien which was XXXX from XXXX. XXXX I was asked about the XXXX and I was told from Rocket Mortgage that the XXXX will be included paid off and still I will get XXXX in pocket, so I agreed because I wanted to get rid of the XXXX and have money in my pocket. So this year XX/XX/XXXX I decided to sell my house and buy another house. My realtor informed me that someone wanted to buy my house so I agreed of course and we did the necessary paperwork and Rocket Mortgage was also contacted as I was super excited to move on. Well the title company XXXX XXXX XXXX XXXX contacted me and informed me that Rocket Mortgage and XXXX never did what they said they did with the XXXX. Wow this was a nightmare that I never wouldve imagined so the title company contacted Rocket Mortgage and AmRock to find out that XXXX was just a notary company that serviced me when I refinanced my house and Rocket Mortgage wrote down some incorrect information on paper that wasnt true so when I confronted Rocket Mortgage my bank guy XXXX immediately said he dont know what happened because he dont deal with that department as I trusted him as my to go to person who was the one who put my refinance in motion and now he says she dropped the ball and so sorry because he thought the XXXX was paid in full as he and I discussed. So I closed on my former home XXXX XXXX and all I got was calls from Rocket Mortgage saying hey you need to pay that XXXX and payoff this mortgage as they had no accountability whatsoever. I spoke with XXXX and another Rocket Mortgage person name XXXX and they wasnt concerned about their XXXX up and I just told them listen Im homeless now because the XXXX balance that was owed to XXXX is now deducted from my proceeds and extra XXXX totaling XXXX that I was supposed to have to put down on my new home but because of Rocket Mortgage and AmRock Im sleeping in my truck with my dog and on my parents couch. I need for Rocket Mortgage to accommodate me big time as I dont have a roof over my head.
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| 07/14/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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We shopped long and hard for the perfect lender. The lender, Quicken Loans, said our " profile '' was very competitive and we were in great shape. Then they rejected quite suddenly before sending our " competitive profile '' to underwriting. The reason they gave was " Collateral : Does not meet seasoning requirements ''. Does n't collateral refer to the house? They never even sent out an appraiser, and if they had, they would have seen that the house appraised for thousands more than the asking price. We have excellent credit, even after every XXXX, XXXX and XXXX lender has hard-pulled out credit records as of this morning we are at XXXX for me and XXXX for XXXX. Further, after rejecting us and while I was scrambling to find another lender Quicken Loans told my realtor that our loan had been declined after all this time since we received our letter of approval. I believe it was completely out of line for Quicken to inform anyone of our loan being declined. We are a XXXX couple and sensitive to the possibility that we might have been singled out as being unworthy of credit due to our XXXX rather than our proven track record of spending within our means. Meanwhile, Quicken Loans suddenly decided that the debts of our non-profit corporation are suddenly our personal debts. Our non-profit has fully appropriate small business debt and some vendor credit which it pays timely. The non-profit it its own entity having its own tax ID number, own bank account and books that are strictly and carefully separate from ours and it files its own taxes. If the debts of the corporation are suddenly our debts then what about the income of the non-profit, is that suddenly ours as well? If not, then why are the debts of the non-profit our debts? Why did Quicken Loans repeatedly tell us not to speak to other lenders because they would take care of us and then they dumped us at the door to the underwriting team 's office? Why did n't the underwriting team have a chance to review our documents? Can you tell we are frustrated? Here we are in a contract on an affordable home and suddenly we have no mortgage with no plausible explanation of why we were rejected.
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| 01/29/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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In XXXX XXXX we purchased a house through quickens loan. This company was unprofessional and could not seem to get our paperwork together and delayed the loan process to the point that we had almost lost the house we were trying to buy almost making us homeless. We finally got it worked out and closed on the very last day of the extension we had with the bank of the house we were buying. Then XXXX XXXX ( a year later ) I received a call from quickens loan stating my mortgage payment was not made. I make my payment through an accelerator program were they pull the payment right from my account so I know the payment was made. I have never missed or had a late payment on any house that I have bought. After several calls to quickens they did not seem to know why my payment jumped up XXXX dollars a month. I continued to get person after person and each one had a different reason as to why the payment went up. During this time I pulled my closing paperwork out to comparing the numbers and come to find out quickens used the assessed value of the house instead of the actual tax numbers that were supplied to them from the township tax assessor. In my closing package it did not have the assessed value paperwork it had the actual tax paperwork. When this was brought up to quickens they stated that they were aware of making some errors on our loan. And they way they offered to fix it was to remortgage our loan. I do n't think I should get charged again for their mistakes. Quickens falsified our numbers in order to close the deal with us knowing full well that it would come back on us. I believe they completely mislead us and caused us so many frustrating nights. XXXX XXXX XXXX we have remortgaged our house through another mortgage company. But I continue to get threatening phone calls from quickens stating they are going negatively affect out credit if we do n't make the XXXX extra payment even though their system shows that the balance will be paid in full. The new mortgage company contacted quickens and adjusted our new mortgage to cover all monies owed to quickens. Again quickens is aware of this but they are still threatening me on the phone.
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| 03/31/2015 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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My loan company Quicken Loans is trying to auction off my home. They have not allowed me the opportunity to go through mediation as required by Maryland law and they have not reviewed me for ANY programs that may help me save my home. This is an FHA loan and I have been told that there are several programs available on FHA loans to help homeowners who are struggling. I had a hardship and it caused me to fall behind on my loan but I have recovered from this and am working and trying to fix the problem with Quicken Loans. However, they tell me I have to pay them all the late payments at once or they will auction my home. I live here with my wife and XXXX children and I do not want this to happen.
I bought my home in XXXX and completed an FHA streamline refinance through Quicken Loans in XXXX. In XXXX XXXX my wife was pregnant and she saw a large snake in our house. She was very scared and essentially refused to live in the house because she was scared for the baby and for our other small child. So we had to move out of our home and stay at my mother 's house for XXXX months. I had to pay my mother rent, as well as pay the utilities and mortgage payment on our home. A couple of months later I began falling behind on the mortgage payment. My wife insisted that I hire people to come out and clean out the entire house and treat it with reptile repellent. This was expensive and it took a while to get this done.
Shortly after I began missing payments I tried to start the review process with Quicken Loans. I was assigned a case manager but I was rarely able to speak with this person, and instead talked to other workers who were not knowledgeable. This went round and round for XXXX months -- I would be told I am now in review with the underwriter, then I find out a couple of months later that the review was not completed because of this or that document and now we need to start over.
This is not acceptable. We have moved back into our house, so the hardship has passed. I am gainfully employed and can afford a fair mortgage payment. However Quicken Loans has not given me any options other than full reinstatement, which I am not able to do.
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| 05/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/XXXX Quicken Loans, aka, Rocket Mortgage, my mortgage servicer sent me a threatening letter attempting to intimidate me from bringing a claim to resolve a fraud matter. On XX/XX/XXXX, I unknowingly signed a promissory note for an incomplete, non-code-compliant and nonconforming new construction home. The property was unihabitable with defective smoke detectors, ungrounded electrical wiring, etc. The fact that the home failed XXXX final inspections was concealed. Despite the state municipal law section XXXX required a certificate of occupancy ( XXXX ) be obtained BEFORE the escrow transaction, the XXXX consummated the mortgage without one. The XXXX also stated on record that a XXXX is required before closing on new construction. I was unaware during the escrow transaction that Quicken Loans violated their own lending requirement and state law. Quicken Loans advertises to the public via the internet that a XXXX is required before or at closing for new construction. Their licensed bankers have admitted on transcript that a XXXX is required before closing. State government records shows that the home failed XXXX final inspections before the closing. To make matters worse, the closing disclosure ( XXXX ) was not provided XXXX days before closing. The final, completed appraisal was not provided before or at the closing either. In XXXX, the XXXX falsely claimed that the XXXX was provided on XX/XX/XXXX and the appraisal was completed on XX/XX/XXXX. Recordings, emails and origination records prove that the XXXX is lying and can not substantiate the false claim. In XXXX, when my state investigated the XXXX, on record, Quicken Loans obstructed justice and refused to provide requested evidence. The XXXX refused to provide the recording from the XX/XX/XXXX loan application call attended by my XXXX XXXX XXXX. The XXXX refused to provide their closing instructions given to the escrow agent, proof of delivery of the XXXX and proof of delivery of the appraisal. Origination loan estimates contradict interest rate disclosures. The appraised value of the escrow transaction relied on the home being complete, conforming and code compliant.
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| 08/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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|
Web |
Servicemember |
|
Rocket Mortgage is my mortgage loan servicer. My loan number is XXXX.
My mortgage was approved for a loan modification on XX/XX/XXXX, after coming out of a mortgage forbearance program due to COVID.
Loan modification documents were signed, witnessed by a notary.
On XX/XX/XXXX, I XXXX aboard XXXX XXXX aircraft XXXX for a 7 month XXXX. Shortly after departing, my wife informed me that Rocket Mortgage needed us to re-sign the documents due to a maturity date error. While XXXX, it is difficult for me to send/email correspondences back and forth due to restricted internet bandwidth on the ship.
Prior to departing for XXXX, I left my wife a Power of Attorney ( POA ) to make decisions on my behalf, however, whenever she would send it when requested by Rocket Mortgage, they had difficulties receiving it.
Months went by and the updated loan modification documents were never signed, yet we made our mortgage payments on-time since XX/XX/XXXX, per the guidelines of our originally approved loan modification approved in XX/XX/XXXX.
On XX/XX/XXXX, I returned from my 7 month XXXX and as I called Rocket Mortgage to schedule my payment for XX/XX/XXXX, I was informed that the loan modification previously approved for was now null and void, and that my account had reverted to being Past Due and would be reported to the credit bureaus in an adverse manner. I did not receive anything in the mail or an email providing one final warning/notice prior to deeming my loan modification as a Failure. Despite begging Rocket Mortgage to work with me, they proceeded to report my account in a negative manner which dropped my credit score OVER 100 POINTS!
Again, to re-cap, since the approved loan modification, we had made every single mortgage payment on-time every month since XX/XX/XXXX. Annotating my account as past due was unfair to say the least. This has affected my finances SIGNIFICANTLY and my ability to apply for any loans with a decent interest has now been impacted the next 7 YEARS!
I believe my situation has been handled in an unfair manner, and despite being XXXX protecting our nation, I felt no consideration given with my circumstance.
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| 02/21/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Rocket Mortgage called me on XX/XX/XXXX. I just opened a loan in XX/XX/2021, so I thought there may be an issue. The person on the line stated that I was eligible for a reduction in my rates and then strangely engaged me in a weird conversation, I assume to feel out where I was financially without asking me straight forward financial information I finally asked her what was the purpose of the call and she said to reduce my rate and/or take additional cash out. I told her that I was not interested in additional cash out but if my rate could be lowered that would be good. She said that my rate could be lowered by XXXX to 1 % but she needed to pull my credit. I asked her if it was a soft credit pull and she said that it needed to be a hard pull in order for Rocket to obtain the information needed. I told her that I didn't want a hard pull because it will impact my credit score. She kept saying over and over that it won't impact my credit score and that it was the only way to determine my rate savings. I consented to having it pull and after it was pulled was told that my middle credit score was XXXX and that I could qualify for a less than one 1 % rate reduction if I paid {$4000.00} in discount points. I already paid {$4200.00} in discount points in XXXX for the high rate that they were trying to lower now by making me pay not only discount points but an additional amount for closing costs. My closing costs for XXXX was over {$7000.00}. My score did go down and I refused to agree to a refinance and asked for a loan estimate so I could understand the total fees for the loan offer. She said that they don't sent loan estimates because the rates could change the next day. I thought that is what a loan estimate does. I am angry that I fell for this churning activity and am really angry that my credit score is impacted. She kept on quoting the potential savings, if I stayed in my home for another 30 years. Deceptive at best. If I need to stay in my home for 30 years to reap the benefit of less than 1 % rate reduction for the second refinance, I guess it would be 60 years to cover the fees and points paid from the first and the second.
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| 01/02/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
|
In XX/XX/2020, I received a letter confirming that I do not have any property taxes due to me being a 100 % XXXX veteran, total and permanent. I submitted this documentation through email and I uploaded it to their online portal. I received a reply from Quicken Loans saying that my email address is not attached to my mortgage, which isnt true whatsoever. They in fact harass me almost daily through my email, to the point where I had to tell them if they didnt stop harassing me, I would be retaining legal counsel. They are liars and have no moral compass.
After I inquired again his email, I was told that they will not provide any information to me. I had to send yet another email, and received the same thing. I sent another one, and finally I was told that it would take 3-5 business days to have my property taxes removed from my payment. They also said that I would receive a refund that I demanded within the same time frame. The refund I am referring to is what I paid for property taxes which is in escrow. This was on XX/XX/XXXX.
It is now XX/XX/XXXX, and after repeated emails and phone calls, I have been left with no answers whatsoever. They hung up on me three times, have transferee me to different people, and I have spent hours upon hours trying to get my payment corrected and my money refunded.
If this isnt resolved by XXXX, XX/XX/XXXX, I am retaining council and we will go through the court system. Obviously these people at Quicken Loans/Rocket Mortgage choose not to make this right. I am urging anyone and everyone I see to NOT get a mortgage through Rocket/Quicken. They have been unprofessional from the very beginning, rude, and incredibly unpleasant to work with. In fact, the only reason why I closed the loan was because I was so far into it that it would have been a mess to start with another company. I should have gone with another company.
I need my payment adjusted, my refund sent to me, and Quicken Loans/Rocket Mortgage needs to report my account and all of my payments, which have been on time, to the three credit reporting agencies. This has been a nightmare. My lawyer knows about this and is ready to file.
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| 06/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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We applied for refinancing with Quicken Loans back on XX/XX/2020. We uploaded every document in a timely manner and yet it has been over 3 months and they are still not able to close our refinancing. QL keep asking us to update same documents such as paystubs over and over again because it becomes unusable after 30 days. All of a sudden our agreed amount for our mortgage jumped up XXXX more. Thats when we were about to walk-away they assigned us " Executive Solution Consultant '' then he fixed it back to the agreed number but yet the numbers are keep going back up and they are not willing to explain to us where they are coming from. On top of it our Solution Consultant went on a vacation and we have not been able to get any of our questions answered. We have been pushed around 3+ people to figure out how and why our numbers have been changing. On top of it, they keep asking us to provide an Asset Account Liquidation, which refers to my retirement 401k account where there were no liquidation was done. They were simply having a hard time understanding the " Change in Value '' column the statement represents stock market fluctuation. They keep coming with back with same question so I had to ask my 401k provider to write a letter explaining what " change in value '' means to them. These people are supposed to know these things. They kept removing important documentation after we complained, and explaining it on the phone incorrectly, giving us nothing to reference. Lastly, we reached out to the CEO through email asking for help. After that we got a mystery phone call set-up. When we asked who it will be with, got no answer. So we waited 2 weeks for the call and the day of the call and the time that was set-up by the company. No body called! It's XX/XX/2020 and our refinancing is still not closed.Now they added " the loan is currently set up to give you approximately {$1900.00} in cash back at closing '' This is something we never asked or requested. They keep trying to add things to raise our total amount of our loan so they can get more interest rate from it. This whole process caused a lot of anxiety and stress in our family.
|
| 06/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I XXXX XXXX XXXX has a Mortgage with Rocket Mortgage ( Loan Number XXXX ) and unfortunately during the Pandemic I applied for " Federal Housing Finance Agency COVID-19 18-Months Forbearance '' with Rocket Mortgage. I was granted the COVID-19 Forbearance for a total of 18 -months from Rocket Mortgage, and I also received a letter from Rocket Mortgage that says The repayment of the deferred amount will be due when you payoff your mortgage, sell your home or refinance. However, this is not the case and now Im in a difficult position of needing to pay back a Balloon Payment to Rocket Mortgage of {$20000.00}.
As of XX/XX/XXXX Rocket Mortgage has stop accepting my payments and attempted to modify my 18-Months of Deferral Payments into a 40-year loan and increasing the Principal Balance. On XX/XX/XXXX my Brother-in-law ( XXXX XXXX XXXX ) who I Authorized as Contact on my loan called Rocket Mortgage in my behalf and spoke with ( XXXX ) a Supervisor in Rocket Mortgage Covid-19 Forbearance Relief Department and attempted to explain to her the letter we have received from Rocket Mortgage that these 18-Months of COVID-19 Forbearance Payments are not due until the loan is paid off, sold, refinance or the loan is Matured, we even pointed out FHFA guidelines listed on XX/XX/XXXX Moratorium and Supervisor XXXX declined to look into this matter.
On XX/XX/XXXX I open a Complaint with Arizona Attorney General XXXX XXXX and later that evening I received an email from Rocket Mortgage that the loan modification has been withdrawn and threating me with Foreclosure, if I do not pay them the Balloon Payment of ( {$20000.00} - {$2100.00} = {$18000.00} ) by XX/XX/XXXX.
As I was scared of losing my home and Rocket Mortgage destroying my credit, I was not able to get approve for a loan and had to resort in selling lots of my tools and personal belongings at cheap prices to raise {$9000.00} and received the rest money from family.
Please, review I was deceived by Rocket Mortgage that I wouldnt need to pay back these payment until my loan is paid off, sold or refinance and now I being threaten with Foreclosure by not paying this Balloon Payment.
|
| 01/06/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
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I refinanced my mortgage through Quicken Loans in XX/XX/XXXX. i alone applied and received the mortgage though I am married. Upon getting married and my wife selling her home, her credit score dropped and her credit card maxed her interest rate to 29.99. She reorganized through bankruptcy and is paying her creditors. XX/XX/XXXX, Quicken Loans blocked all of my access to my account which I had always administered online. They would not allow me to see any data or make a payment. Every month for 8 months I called and got the run around for hours until I got tired and it would all begin again the next month. I would send a check to pay my payment on time. They contended that it was because I had declared bankruptcy and I had not, my wife had. She is not on the note anywhere, but they did n't care. I have sent emails and paper letter to them asking to have my information sent to me on paper, as they suggested, but they never responded to that request. They claimed it was software and 8 months later, I was able to do transactions online again. No explanation or correspondence. It just started working.
My loan originated in XX/XX/XXXX and when I went online to pay my payment, it had gone up XXXX dollars. I tried to view my insurance, tax and escrow information and I was locked out with a note to call them. When I called, they brought up the bankruptcy again and told me that they did n't have to provide me with any information due to that, but the would read it to me over the phone. Neither my insurance company nor my mortgage company sent a notice of the increase in charges. I asked for an escrow analysis to be sent to me and they refused. The latest person to talk to me about it is XXXX XXXX, Quicken Loans Client Relations. XXXX XXXX was the originator of my loan and has never been helpful beyond that point. XXXX XXXX Social Media Advocate said it was a software glitch the first time it happened, but never did anything to fix it. I believe that it is illegal to not keep me informed of changed in my escrow account and would appreciate feedback. I have email from some of these events, but they are not answering me at this time.
|
| 08/22/2018 |
Yes |
|
|
|
Web |
Servicemember |
|
Quicken loans was working with me in a home loan for over 6 months. People working with me in quicken loans where Mr XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX ( XXXX ), and the person of claims. This company should be investigated. They gatter all my paperwork needed, XXXX, birth certificated of my kids, bank account information with statements, we did a VA amendment to purchase contract along with the home owners XXXX XXXX and XXXX XXXX. Pest inspection was done by XXXX XXXX, Appraisal was done by a real state and va aprraiser name XXXX. I was approved by underwriting of quicken loan ( XXXX XXXX ) .Quicken loans ask me for XXXX dollars deposit that it will be included in my va home loan. The office of attorney XXXX XXXX, Tel # XXXX ( XXXX ) attorney of home owners XXXX XXXX and XXXX XXXX local pastors. Attorney office contact me because they have all the paperwork ready given by quicken loans for closing in the home, attorney give me a date for closing for XX/XX/2018 @ XXXX XXXX. The same day of the closing on the home ms XXXX XXXX call me and told me that they run my paperwork through va underwriting and they cancel the loan. I call mr XXXX XXXX after i spoke with XXXX XXXX and he said that everything was ready for closing but there was a change in the money that I have to bring the closing date. I inform what i spoke with ms XXXX and he said that to his understanding everything was good and he will speak to XXXX XXXX. Then I call XXXX and she said there is nothing that she can do. That was an Va underwriting decision, because they see me as a risk. I ask for my money back of XXXX dollars and claims told me ; they can not give me the money because the XXXX dollars exceed the money they spend. I read reviews of the web about quicken loans and some people where ask for the deposit of XXXX dollars and they never received the money back. Please i want my money back, and please investigate quicken loans. They are giving people false information. They need to paid me back the deposit of XXXX dollars and shred all my paperwork along with birth certificates and bank accounts that they have. Scam watch. Sincerely Us XXXX Veteran.
|
| 10/08/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I applied for a mortgage forbearance plan with my mortgage servicer company Quicken Loans as my family income has been adversely impacted by the Covid-19 pandemic. My mortgage is an FHA-secured loan which was subject to the temporary relief afforded by the CARES ACT, signed into law in XX/XX/2020.
A 6-month forbearance was approved by Quicken Loans in XXXX, XX/XX/XXXX. My approved forbearance plan allowed me to temporarily reduce my mortgage payment through XX/XX/2020.
Under the temporary relief afforded by the CARES ACT, at the beginning of XXXX,XX/XX/XXXX, I requested a 90-day extension of the forbearance plan, which was also approved by Quicken Loan. The extension of the forbearance plan allowed me to reduce my mortgage payment to XX/XX/2020. A letter from Quicken Loans dated XX/XX/2020, confirming the forbearance plan extension is attached herein.
However, in first week of XXXX, I received a big package of documents from Quicken Loans, indicating that my loan was past due 153 days, and that it was in default. The documentation attached with the package indicated that Quicken may start foreclosure procedure see Frequently Asked questions section, page 4 of 4. A scanned copy of the package is also attached herein.
I contacted Quicken loans right away. I had conversation with a representative XXXX XXXX on XX/XX/2020 at XXXX XXXX eastern time. Our conversation was recorded, and XXXX read me a disclaimer that any information obtained could be used to collect a debt. However, XXXX XXXX informed me that I was secured by the forbearance plan and that as part of the forbearance plan, I would keep on receiving monthly statements.
However, when asked why I was getting a NOTICE, he could not answer to my satisfaction. He repeated his assertation that You are OK.
I remember the cruel and rampant and at times, illegal foreclosure actions taken by the mortgage servicer companies in the last housing bust during XXXX. Assertions by the representative of Quicken that I was ok did not reassure me. In fact, after receiving this new Notice, my XXXX have increased ( in addition to the XXXX related to the COVID-19 situation ).
|
| 06/22/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
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We refinanced our mortgage through Quicken Loans on or about XX/XX/XXXX ; LOAN ID # xxxxxxxxxx. Earlier in XXXX, there was a lot of weather related damage to properties in XXXX, XXXX. So, consequently ; our hazard insurance premium for our home in XXXX, XXXX, increased quite substantially. Being in our seventies and on social security, we are used to working with a meager budget. So, to stave off a large increase in our monthly mortgage payment ; we sent in a personal check in amount of {$240.00} for our escrow account to the Quicken Loans payment center ATTN : Escrow Department, at XXXX. XXXX XXXX, XXXX XXXX, XXXX XXXX. This amount would cover the increase in premium for XX/XX/XXXX ; hazard insurance premium payment ; and, the other half would pad the escrow sufficiently for XXXX and keep our monthly mortgage payment about what we have been currently paying. We sent the check and cover letter via first class mail certified with return receipt as we could ill afford to have this check lost or misplaced. Certified article # XXXX. According to U.S. Postal records, the article was received by an authorized courier XXXX XXXX - XXXX on XX/XX/XXXX ; at XXXX XXXX local time. The post office sent us back the signed return receipt article # XXXX. On XX/XX/XXXX ; we contacted XXXX XXXX at Quicken Loans to ascertain whether our check amount had been properly applied to our account. We were transferred to a XXXX XXXX in the Corporate offices who allegedly had a team, including two attorneys looking for the check. On XX/XX/XXXX ; she called us to state that they did not locate the payment/check. She further advised us to stop payment on the check ( no offer to defray our expense for that service ) and we could allow them a one time no charge EFT for the amount or we could sent a replacement check to the same payment center address above. This has us extremely upset ( against doctors ' orders ) and financially burdensome and stressful to have to under go this additional processes with some corporate mopes who we probably can not and/or should not trust to electronically get into our bank account to mess things up further for us.
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| 06/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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We started a loan application for a small mortgage with Rocket Mortgage back in XX/XX/2019. The home we were purchasing was new construction and therefore we had to wait for completion of the home.
We sent in early in the process all the documents requested. Our closing date was set for XX/XX/XXXX and we were under the impression all was ready to go. On XX/XX/XXXX, we received a closing settlement statement. At the time I informed Rocket Mortgage that they had the incorrect amount of money we had already paid the builder from earnest money and for change orders. They were {$100000.00} short of what we had actually paid. I tried several times to message them and have it corrected with no response. I finally signed the incorrect papers I believe on XX/XX/XXXX, a few days before the expected closing since I was not getting a response. On Tuesday, XX/XX/XXXX I was informed that they had received the paper and that they now needed 4 business days to review and that was pushing our closing back to XX/XX/XXXX.
At this point we were very unhappy because if we had been responded to in our messages trying to correct the error it would have given us more time for all the requests that would be coming our way. Once they realized they were off {$100000.00} they began auditing our account and asking every single day for more and more documentation, pushing our closing back day, by day, by day! Additionally the people reviewing our documents don't know what they are doing and don't seem to understand what a financial statement looks like! Every day I send new items and every day they find something new they want. We are currently waiting as they review more of their request and no set closing date.
We understand that they need to see where our money comes from but they have had almost 6 months to get what they supposedly needed, not request it the day before closing, making us wait for who knows how long to be able to close. We have showed them the statements showing the large deposit of money from the sale of our previous home into our accountant in addition to the settlement statement from that sale showing the money.
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| 08/26/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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My full payoff is XXXX I am a first time homebuyer who really got jinxed on this home My name is XXXX XXXX My Loan number is XXXX From Rocket morgage Here is my story Dear Rocket Mortgage, I Am very unsatisfied with the way my first home purchase ever went this home purchase I worked very hard to accomplish this goal spent 5 years saving money and working on my credit score but I was completely unsatisfied with my home the real estate agent made it sound like it was a good neighborhood and when I moved in the neighborhood was bad groups of people down street from my home drinking and partying not to mention the middle school is one of the worst in XXXX me or my children could not go in our backyard because the fence was down and the neighbors pitbulls had 100 percent control of my yard and I have a XXXX XXXX XXXX the theres my job promising me all these hours and I got jiped on the hours and not to mention there are very limited programs for child care which pretty much Left me hanging now mind you I gave up my bread making job at XXXX in hopes to give my kids a better life in XXXX now I got XXXX XXXX I get my job back this house Left me broke jobless and behind on my credit XXXX everything I worked extremely hard for is down the toilet over some real estate agent painting a perfect picture that was a nightmare I am asking you I want my XXXX down payment refunded to me and I want enough money to get back on my feet I am willing to give you XXXX toward loan thats it this house destroyed my life and now I need to support my family with no job Im not leaving out of this empty handed I will pay remaining balance monthly but in my case its cruel and uncalled for to be tricked into a home that was a absolute nightmare I will keep my obligation to rest of mortgage but this needs to be handled Im a mother raising and supporting 3 kids on my own and my hopes for giving my kids security got crushed by deceit and that is my agreement to you selling this house you can remove insurance and taxes Im very aggrieved by this and that is my offer to you my kids come first and I do take care of my obligations Thank you XXXX XXXX
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| 02/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We applied for a loan for a Primary Residence Condo in Florida asking for 10 % down and were advised on a recorded phone call by XXXX XXXX on XX/XX/XXXX2021 that this was doable as long as the condo came back as a type A property and not a type B property, which would be 25 %. On XXXX a loan estimate for 10 % down was generated and sent to us and we rate locked and signed. Later he advised if we wanted to meet our closing date he was still uncertain whether it was a type B or A and he would need to start the paperwork with a 25 % estimate until he received a response from his back office stating A or B type. On XX/XX/XXXX an e-mail was sent by XXXX stating it was type A. We kept submitting paperwork requested and near the end, 5 days before the closing, a new loan estimate was generated with more points than we had agreed to and still at 25 % down. We asked to have the rate lock honored and eventually a supervisor adjusted this but told us the 25 % down is the best Rocket Mortgage can do in the state of Florida on a condo and that type A would be 25 % down, type B would be unavailable for a loan. We were basically 'bait and switched ' after we had paid for the appraisal and had our credit scores pulled. I do not know if this is illegal but it certainly is near fraud like behavior to me. To have them request all my personal documents, and ding my credit score on a lie that they would provide a loan at 10 % down and then later on say that was never actually on option is 'truth in advertising ' violation on the initial request as we specified Florida condo and 10 % down, or sale 'bait and switch ' fraud as the salesman knew our intention and strung us along only to change the rules later on. As a result of this lie we are out of time on our purchase contract. The seller had a higher contingency offer so we will most likely lose our deposit, the property and we even already paid them XXXX for an appraisal. If we had known 10 % was unavailable we would have gone with XXXX XXXX, whom we had already started the process but would take 45 days instead of the 30 days we needed and the reason we went with Quicken Loans.
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| 03/25/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Older American |
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Hello XXXX, We spoke a couple days ago a bad experience you had with one of our team members here at Rocket Mortgage, I just wanted to follow up on our previous conversation. I attempted to call you but I got your voicemail and it said the voicemail box. I wanted to assure you that have looked into the issue with the mortgage banker was address if you have questions feel free to give me a call at ( XXXX ) XXXX.
XXXX XXXX XXXX Advocate Rocket Mortgage T ( XXXX ) XXXX F ( XXXX ) XXXX Good Morning XXXX, In researching the information given to you, I found that there shouldve been more of an explanation given regarding the refinance, for a client that is coming out a forbearance we need for the client to have made three consecutive monthly payments for a rate and term refinance under the FHA guidelines but for a cash out refinance the guidelines are slightly different. With a cash out refinance we will for the client to have made 12 consecutive monthly payments in order to proceed with processing the loan. I do apologize this was not explained to you by our banker and are addressing this matter internally. I have included in this email a link to a FHA website that explains the guidelines. If you have any questions feel free to contact me directly at ( XXXX ) XXXX.
XXXX XXXX XXXX id=3023 XXXX XXXX XXXX Advocate Rocket Mortgage T ( XXXX ) XXXX F ( XXXX ) XXXX XXXX, Our number one goal was to reduce outrageous monthly payments. It was discussed on both aspects. Not a deal breaker to add cash out. XXXX was well in tune with this and being helpful. Cant say the same for the others we discussed. Rocket Mortgage continues to mishandle against what the government pertains to helping per the CFPB.
Sadly for the respect of this company, I can not undo/ un hear what this company has done by whom they hire and allow them to continue treating others with less than what theyd expect done to themselves.
Excuse away as all big businesses will, the damage has been done and whatever your claim of handling internally does not help your customers externally in any situation.
https : //www.usa.gov/complaints XXXX XXXX
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| 07/26/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
Older American |
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ATTENTION : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX OK XXXX ( XXXX ) XXXX XXXX Quicken Loans Loan Number XXXX Please answer question concerning the COVID 19 Americans Cares Act passed by congress XX/XX/2020 concerning help with mortgage payments provided by federal government.
Quicken Loans, states as a Direct Lender, NO MONEY will be disbursed from federal government to mortgage company.
Avoiding Foreclosure the following options.
1 ) Reinstatement 2 ) Refinance 3 ) Forbearance 4 ) Repayment Plan 5 ) Modification My understanding Quicken Loans finance Mortgage Loans through XXXX XXXX ( banking institution ) that qualifies for federal government PPI Insurance.
Mortgage Insurance ( PMI/MP ) monthly payment {$15.00}. Please explain what coverage entails in these charges.
Quicken Loans XXXX XXXX XXXX XXXX, MI. XXXX XXXX XXXX XXXX Thank you for helping quickly gather necessary information, what options exist for families with Mortgage Payments avoiding Foreclosure during COVID 19 Pandemic as the country preceded.
Sent from my XXXX ATTENTION : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX OK XXXX ( XXXX ) XXXX XXXX Quicken Loans Loan Number XXXX Please answer question concerning the COVID 19 Americans Cares Act passed by congress XX/XX/2020 concerning help with mortgage payments provided by federal government.
Quicken Loans, states as a Direct Lender, NO MONEY will be disbursed from federal government to mortgage company.
Avoiding Foreclosure the following options.
1 ) Reinstatement 2 ) Refinance 3 ) Forbearance 4 ) Repayment Plan 5 ) Modification My understanding Quicken Loans finance Mortgage Loans through XXXX XXXX ( banking institution ) that qualifies for federal government PPI Insurance.
Mortgage Insurance ( PMI/MP ) monthly payment {$15.00}. Please explain what coverage entails in these charges.
Quicken Loans XXXX XXXX XXXX XXXX, MI. XXXX XXXX XXXX XXXX Thank you for helping quickly gather necessary information, what options exist for families with Mortgage Payments avoiding Foreclosure during COVID 19 Pandemic as the country preceded.
Sent from my XXXX Sent from my XXXX
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| 07/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I decided to set up auto payments every two weeks including a small amount extra to go towards principal so that I could pay off my mortgage quicker. As I was finishing up the process I noticed a disclaimer that stated my money would be held until a full payment was collected then it would be applied to my loan. Since I just made a full payment on the first of XXXX and my first " every two weeks '' payment would be on the XX/XX/XXXX I wondered if my money would be applied to my loan or what that meant to my finances. I called Quicken and asked them to explain. I was told in fact their policy is to hold my money until a full payment was gathered, then apply it to my loan. I explained I just made a full payment and this money should be applied as soon as they receive it. But again was told it's Quicken 's policy to hold until a full payment was collected. This IS an unfair practice. My loan would be paid off even quicker if they applied the money collected every two weeks at the time they collect it, which is my goal and why I decided to make auto two week payments. I do understand it still will be paid off quicker but the point is they hold money for two weeks which allows more interest to accrue on my loan. I pay an interest on my loan to pay Quicken for allowing me to use their money to buy my home. By using this option not only does my home loan not get paid off as soon as it could but Quicken is using money, for free, for two weeks and every dollar from others who choose this option. I also asked what if I just paid an extra amount equal to half a payment every two weeks without using the auto pay option and was told Quicken 's policy is to hold that money until a full payment amount was received. Again, an unfair practice to consumers that keeps us in debt longer than we should be. I have used Quicken 4 times for loans and have been satisfied up to this point when I discovered this option to help me pay off my loan quicker isn't paying my loan off as quick as it could and should and allowing Quicken to use my money for free for two weeks to pad their own accounts. This is NOT fair to consumers.
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| 11/15/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American |
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My husband passed away XX/XX/2016. The estate was settlement the deed to the property was transferred to my name by my attorney. I contacted Quicken Loans in XX/XX/2016 to notify them of the change to the deed and asked that my deceased husbands name be removed from the mortgage statement. They told me once they received the death certificate they would make this change. The death certificate was sent and yet another statement arrived with my husbands name. Despite several requests to make this change and complying with the required documentation this change was still not made. I was married to my husband for 57 years and and still grieving. To receive this statement every month with his name on it is overwhelming and heartbreaking. I called Quicken again today and spoke with XXXX XXXX and she indicated the only way for me to get my husbands name off the statement was to refinance the loan. I ca n't imagine why I would have to pay the expense of refinancing just to get the name on the statement changed. My daughter told me that is not correct. After talking to a senior representative my daughter was told that this can be done and she was sorry that I was given wrong information. How many other XXXX grieving for their spouse have been mislead and possibly paid the expense to refinance to remedy this simple issue?
In addition my husband told me that if he passed away the house would be paid for because he has PMI to pay off the loan. The Quicken loan statement shows PMI/MPI and a charge of $ XXXX monthly. When I called to inquire about the insurance to pay off the loan they said I did n't have this. Why does the statement show they are collecting a fee for this when I do n't have this insurance. It is very misleading. Imagine my devastation and heartache to find this out. Based on the misinformation provided on the process for changing the name one the statement I have serious doubts I was given the right information about the insurance. It is very troubling and my hear is heavy with grief. Is there some way you can investigate these practices. I am sure I am not the only XXXX this has happened to.
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| 04/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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Hello, I am writing to better understand the legitimacy and legality of PMI and the removal process.
Due the nature of the real estate market in XXXX ( and since XXXX ) home values have soared. And they do not appear to going down any time soon.
With that, I am wondering why I am not able to take advantage of the current market conditions to remove my PMI.
If you were to calculate my XXXX today, it would be in the XXXX ( % ).
My mortgage is XXXX years old.
My lender, however, will only let me remove it if I pay {$18000.00} toward the principle ( which is impossible given my current financial situation - i.e. just a normal working-class person, first-time homeowner, student-debt having, single-income household, paying $ XXXX for gas for my commute ), or show them proof of having made major improvements to my home ( adding square footage, a complete kitchen or bathroom remodel, etc. ).
Neither of these is realistic and they know that. I live in a condo and make {$52000.00} a year.
I have paid my mortgage on time since it's inception and I'm not even really mad about having to pay the PMI.
It just seems that if the value of my home has increased, whether by my own action ( XXXX ), or by the natural forces of the market, if the loan to value crosses the threshold, PMI should be removed. The lender 's investment is safe -- for them to act otherwise is for them to act naive and ignorant ( and we know they are certainly not either of those things ).
My $ 120 monthly PMI payment actually represents a fair amount of money for me per month. For a mortgage lender, I can only imagine that this sort of nominal fee is nothing more than pure profit -- it's really not all that different than how overdraft fees used to be. Surely, they serve a purpose and the concept isn't inherently evil or dishonest, but in this instance ( and I know there are many, many other people in my exact same position ), this is a fee that has far surpassed it's usefulness and necessity. It is now simply abusive and unfair to the consumer.
I look forward to hearing back from you.
Have a nice weekend.
Thank you!
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| 04/07/2022 |
Yes |
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- Trouble during payment process
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Web |
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Rocket Mortgage has calculated my tax escrow payment incorrectly to the extent that my monthly property tax payment is actually higher than the loan ( principal/interest ) payment itself! I have contacted the local tax authority in my city and the representative is in agreement with me that their calculation is incorrectly and would result in an excessive escrow surplus in the account. This situation is putting financial strain on me in terms of my own budgetary liquidity needs and is unnecessary. I have been told that there is a " team working on it and it takes 7-10 days '' but I've attempted to address this with the company a month ago before the closing and nothing was done so I do not trust or believe that they are capable of fixing it now either. It is now day 7 and still nothing has changed- they expect a XX/XX/XXXX payment that is about {$300.00} higher than what it should be. I feel that it's also a bit ridiculous that it would tax so long to simply divide the annual tax bill total by 12 and fix the payment. That's grossly inefficient. But perhaps more of something that Senior Management should look at.
The tax assessor confirmed with me that the amount which should be withheld for property tax should match with the property tax bills from prior years ( which I pulled from their municipal website ).
Furthermore, the originator of my particular loan also gave me false legal advice. Because of his aggressive push to close on the loan and earn his fee income, he wanted to assure me and give me a false sense of confidence. The property I bought has month-to-month tenants occupying it. My originator told me ( on a recorded line ) that after transfer of property ownership, I would not develop a landlord-tenant relationship with these people. My lawyer told me that this information was false and I indeed now am in a position where I may need to evict the tenants.
I believe it would be in the interests of other consumers that the practices and processes at this large institution be examined for potential streamlining opportunities and also an examination of ethical standards.
Thank you
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| 01/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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We purchased a new home on XX/XX/XXXX with Rocket mortgage as the lender.
We locked our rate with elected points of {$2900.00}.
Rocket changed the points on this loan to {$6900.00} less than 2 days prior to close, without a valid change of circumstance and without our consent. We objected, but ultimately had to close the loan so as not to risk the earnest money ( {$40000.00} ) we had put toward closing. We've attempted to get Rocket to acknowledge their error and refund the {$3900.00} to us, but they have refused.
XXXX - XXXX contracted on the home in XX/XX/XXXX and pursued financing with Rocket -We elected points, as reflected on the XXXX dated XXXX in the amount of {$2900.00} -During due diligence, we learned of repairs needed on the home. We amended the purchase contract with the seller such that they would provide a concession of {$20000.00} in-lieu-of holding up closing. This amendment to the contract was shared with Rocket on approx. XXXX and acknowledged as having been received by Rocket on XXXX ( see attached email ) - Due diligence ended on XXXX and {$40000.00} we had pledged in earnest was released- On XXXX, Rocket issued a CD to us still reflecting the points in the amount of {$2900.00} - On XXXX, Rocket, without our consent or knowledge, changed the points charge and issued a new CD, reflecting points totaling {$6900.00} - We objected by phone to them on XXXX, but were forced to closed else would risk losing the {$40000.00} in earnest money - I contacted Rocket after closing, pointing out that they needed to refund the increased points charge as this was not requested by us nor a change authorized by us.
- Rocket claimed it was necessitated by the concession. However, they had no answer when challenged that they had this information at least 4-5 business days prior to the revised CD, thus, no valid change in circumstances related to the seller concession could be claimed.
- Rocket continues to deny our request for a valid refund as their change in costs is outside allowable tolerance We request the CFPB assist us in pressing Rocket to make right by us and refund this overcharge
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| 07/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Hello, I applied for a refinance loan with Rocket Mortgage ( Quicken Loans ). I was offered a rate, paying 1 point in the original disclosure which I reviewed and signed. This disclosure included a Rate Lock agreement. During the period of processing to closure, I received a Re-disclosure ( within the time frame of the original locked rate ) providing for the same rate, but paying 3 points. At no time did anyone call me to notify me of any changes, at no time did I receive any negative credit report updates or additional credit checks. I contacted the broker, who told me he had no say on the matter and advised someone would call me. After several days and multiple attempts to reach someone, the director of underwriting ( supposedly ) called me and told me that the points changed when my home did not appraise for the amount they had wanted it to appraise ( although the home still appraised at more than 80 % loan to value ). I advised him that I had a rate lock with one point, that points are paid to reduce the interest rate, which was not occurring here, and that i believed that someone was trying to pull a fast one. I advised he needed to fix this. He told me that points were assessed based on the risk - not to pay down the rate and that there was no mistake and that he would not be changing it. I told him that I had a truth in lending statements indicating one point and i expected him to honor that. He then told me they would not be issuing me anything and would be closing out my loan. He then hung up on me.
i allowed this company to run my credit, spent hours providing them with personal financial information - including consent for tax records, and had a signed disclosure with an active rate lock.
This company 's deceptive practices is unacceptable. They clearly pulled a bait and switch thinking I would simply agree to the new redisclosure without reading. Thank God I read it before I accepted.
I may not have suffered any real harm at this time, however, it is important for your agency and the consumers to know that Rocket Mortgage / Quicken Loans is employing deceptive lending practices.
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| 09/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Between Customer and Quicken Loans 1 ) Customer : We received a letter from XXXX that stated the mortgage company was amended to quicken loans effective XX/XX/XXXX - there was no closing date set, and earlier correspondence only indicated target closing by XX/XX/XXXX. We've received this for our home insurance and earthquake insurance, and I've attached examples for both. Did the loan underwriter specifically ask for both our home insurance and earthquake insurance to be updated?
Quicken Loans : We request these just because were paying off the old loan and establishing the new loan.
Customer : There never was a closing date set that would have permitted the change to be set up, and our insurance company has flagged fraudulent activity and incorrect records.
Quicken Loans : The closing date we have on file is an estimated closing date, as we move a little bit closer to getting this wrapped up and completed for you someone from our closing team is going to be in touch with you as to a good time and a good date to close!
Customer Concerns : the loan still had not closed as of XX/XX/XXXX, at which point SafeCo insurance had reflected Quicken as the current lienholder for over a month, as requested by Quicken loans in late XXXX.
Our insurance agent would be happy to speak further about their POV that this is fraud by quicken loans.
2 ) Customer : Can you provide an explanation of where we specifically agreed in writing to allow credit to automatically pull again due to the timing lapsed in the loan?
( credit was originally pulled XX/XX/XXXX XXXX Quicken Loans : The credit report that we originally had on file is valid for about 90 days, once the credit report has hit that mark then we must repull a new one and get the updated report on file. It looks like due to a recent credit inquiry on XX/XX/XXXX we were verifying no new debt or further credit was extended to either of you.
Customer Concerns : The credit report is said to be valid for 90 days, but credit was re-pulled at 60 days. And we did not receive a clear explanation of where we authorized automatic credit pull in the future.
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| 08/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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Last year I went through a time of fore bearance with my mortgage with Quicken Loans/Rocket Mortgage. I was told by them that I would have to check in periodically, which I did and that I would not need to make any payments and there would be no payments demanded during this time. I was able to start making regular mortgage payments starting last XXXX and have been on-time/current ever since. I was told by the people that processed the loan modification after the fore bearance that I would have to have twelve consecutive months of not missing or being late on my mortgage payments and then I could re-finance at that time ( XXXX of this year ). I found out yesterday that Rocket Mortgage/Quicken Loans reported me 60 days delinquent on XX/XX/XXXX and then 150 days late on XX/XX/XXXX. I called to speak with them regarding this today and was told by their representative in the account resolution team that I missed some check-ins with them during that time of forebearance and so they were required to report it that way to the credit bureau XXXX All the time, every month I would check in they would tell me that they understood and that nothing will impact my credit, not to make any payments until they were able to get the loan modification completed. They did the remodification in XXXX of last year and I started making payments the first of XXXX and faithfully on time without fail ever since. This now locks me in to stay in this loan with Rocket for three years according to what I was told by another lender who was looking into the possibility of refinance and getting some equity to pay off some debt/make some home improvements. I feel they were not operating in any integrity and now just want to keep me locked into their mortgage for three years without me having any options. There have been several calls from representatives of Rocket/Quicken to try and get me all set up for refinance with taking out equity in XXXX of this year and now I find out that it will be XXXX of XXXX before I can refinance based on this error in their reporting against what they instructed me to do and said would happen.
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| 09/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I went through Rocket Mortgages online service to inquire about refinancing with cash out to me. I was " approved '' to refinance at 2.99 % with roughly {$25000.00} cash out. Almost immediately, I started texting with XXXX XXXX at Rocket who confirmed some of the information and relayed terms to me. I submitted the documents requested in a timely manner. Then more documents were requested. Then more documents were requested. Then I was told my rate lock expired less than 7 days after my application and rate were tentatively " approved ''. I was also told that there was no appraisal needed.
Today, after telling XXXX I was going out of town from XX/XX/XXXX through XX/XX/XXXX ( yesterday ). Upon my return home, I submitted the documents listed on my " to Do '' page. Also, on XX/XX/XXXX, I emailed XXXX XXXX about an email I received that now indicated I would need to bring roughly {$1300.00} to closing and would also need to submit additional documents proving I could do that. They wanted 90 days of bank statements which I had previously provided. It should be noted that I was originally informed I would be getting cash out, not paying to refinance.
On XX/XX/XXXX, after raising questions about the change on the closing documents requiring me to bring cash to closing after noting in any of the information provided changed from the beginning of this process, I was told I would need to pay {$500.00} for an appraisal as a condition precedent to closing. Upon inquiring about this, XXXX XXXX emailed me saying I had to go through a different program because of a decline in my income. I found this very disturbing as my phone call prior to leaving town was explaining to him why my income increased so much over the past year with specific reference to the documents provided to Rocket Mortgage. My income did not decline, it increased.
Quicken should have changed its name to Racket Mortgage instead. This ordeal was worse than buying a car from a used car salesman. Every time I turned around the terms were changing, " expiring '' or more information was needed, most of which had already been provided.
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| 10/31/2023 |
Yes |
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- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
Servicemember |
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XX/XX/XXXX I closed on a home I purchased. XXXX XXXX XXXX XXXX is my lender and banker for my business account.
While in the selling process I discovered the buyer was using a VA loan to purchase my prior home I sold to him.
Moving forward to XX/XX/XXXX. I received a call from someone wanting to buy the home to add to his investments. I explained it was already sold to a vet buyer. He then explained to me the home was for rent on XXXX and I was the name on the Property Appraiser site. I hung up and looked up the address in XXXX and sure enough its there.
Knowing VA loans ( my half brother, step dad, dad, and grandpa ) VA loans require you to live in them. Sure you can rent a room out, but this ad is for the full 3bdrm 2bth house. The price doesn't make sense for that to be a room price either.
So I called the VA hotline, gotten a REF : XXXX, and on XX/XX/XXXX, and XXXX I called Rocket Mortgage the lender of the individual whom bought this home. Rocket Mortgage after giving me their sing-a-long song and dance routine I finally got to someone whom promised me a reply in 72 hours. That individual called me and she assured me they would get this taken care of. Well here is the problem. It's not been taken care of. The ad is still listing on XXXX for rent, and I am still getting calls on the property.
I am fully aware the individual is supposed to live there and CAN rent other rooms. But this is NOT the case otherwise the 3bdrm 2bth house would list as 1 or 2bdrm for rent. Not the full 3/2, nor at that price point. The neighbors XXXX, XXXX, XXXX and XXXX all confirm no one is living in this home.
This neighborhood is an extremely tightly close group of home owners and they all watch out for one another and work to keep squatters out, and communicate with each other. It is a true neighborhood watch community with monthly meetings.
The VA user details I can provide as instructions above stipulate not to include in this complaint.
Rocket Mortgage still to date hasn't taken care of this issue and the ad is still listed. I DID report the listing today with XXXX as a problem address.
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| 11/16/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Complainant XXXX XXXX attempted to purchase a home located at XXXX XXXX XXXX, XXXX, GA ( XXXX County ). Complainant identified himself as XXXX XXXX. Complainant belongs to a class of persons whom the Fair Housing Act ( the Act ) protects from unlawful discrimination because of race. Complainant alleges discrimination by Respondent Quicken Loans XXXX XXXX, through Respondent XXXX XXXX, Senior Loan Officer ( XXXX ) and Respondent XXXX XXXX, Director of Mortgage Banking ( XXXX ) Complainant alleges prior to applying to get a loan from Respondent Quicken Loans XXXX XXXX, he informed Respondent XXXX that he would be receiving down payment assistance through the XXXX County Home Stretch Program. Complainant alleges he was initially informed that the program was accepted by Respondent Quicken Loans, XXXX, but after applying and being approved for the loan in early XX/XX/2020, he received a letter stated the loan was denied because he had insufficient funds to close on the subject property on XX/XX/2020. Complainant stated that he contacted Respondent XXXX to get a reason for why the down payment program was not being accepted, but she could not provide a valid reason. Complainant stated he escalated his concern to Respondent XXXX and was informed the reason for the denial was because the debt to income ratio ( DTI ) was 200 %. Complainant alleges that Respondent XXXX reason was false and he believes the XXXX was used to disguise the true reason for the denial, which he believes is race. Complainant stated that he believes once it was discovered that the subject property was in a predominately white neighborhood, the Respondents decided not to accept the down payment program. Complainant alleges before disclosing the location of the subject property, the Respondents were fine with allowing him to receive assistance from the down payment program. Complainant stated as a result of the Respondents denying his loan, he lost the opportunity to purchase the subject property. Complainant believes the Respondents have collectively discriminated against him based on race in violation of the Act.
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| 07/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Through the advice of my loan officer, I initiated a refinance of my home with Quicken Loans. From the very beginning, the underwriter at Quicken Loans advised our loan officer that she had very little experience with Jumbo loans and was completely out of her depth. Yet, for whatever reason, instead of transferring the loan to a senior underwriter, the loan stayed with her. Every day we would receive requests for documents, and explanations which we responded to within hours. For each condition that was cleared, 3 more popped up. At no point did anyone tell us that there was a chance that the refinancing would not be approved, so we patiently waited for 2 MONTHS while the underwriter went back and forth with her team and identified new problems. Several times they lost documents we submitted to them and asked for them all over again, and each time we complied without any issues. For 2 months they led us to believe we were refinancing our loan when in reality they were just looking for reasons to reject it. 3 times the loan went into closing, and 3 times it was pulled out by various people and placed on hold to ask for documents they already had. They wasted 2 months of our time with frivolous delays, when every minute counted for us because we had a terrible rate on our houses and really needed the refinance to continue making payments. Eventually, they declined the loan, completely in bad faith, giving us no reason whatsoever. When asked how it was possible that the refinance went into closing 3 times, only to be thrown out each time, they stopped responding and left us to wonder what went wrong. We still have no idea why we were suddenly rejected, our FICO score was sufficient, our DTI was within the appropriate range, we provided proof of everything they asked for, and obviously someone thought the loan was ready for closing, 3 times. The worst part was that during the 2 months they were " working on the loan '' they ran our credit numerous times, dropping our credit score so low that it will be near impossible to refinance the house anywhere else for the foreseeable future.
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| 04/08/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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On XXXX/XXXX/15 I contacted quickenloans ( QL 'S ) for a HARP Refi and was told I was approved but needed to pay $ 400- {$500.00} for an app fee. I advised that I wanted to discuss my options with spouse before proceeding. After discussing and contacting my mortgage Lender I decided not to proceed with QuickenLoans. I called QL 's, the representative was very persistent and matched the GFE of my lender. Since my lender offered no costs upfront, application or appraisal fees as did QuickenLoans I called back to cancel. The representative ( XXXX XXXX ) tried to match the offer by reducing closing fees to compensate so I asked for GFE ( this was now the XXXX business day ). I was informed that I needed to pay the above referenced fee to proceed ( this fee was requested on the original conversation ). I contacted CFPB to learn my rights and promptly contacted the XXXX 's rep, he informed me that I misunderstood what he said ( this was the XXXX thing I questioned and got that response ) I stated that I no longer wanted to proceed because I was disappointed with the way they conduct business and could no longer trusted them. XXXX still continued to push as to why I will not let them same me money and at no time offered to send the GFE although it has now been 4 business days since the original conversation. He even stated that all he did was take my info which I disagree with because for our conversation I believe an application was taken because be ran our credit reports and spoke to my spouse to confirm application information. Further no disclosures were sent to me my way of mail or e-mail. For comparison my discussion with my Lender XXXX and QL 's have been the same and I have received countless e-mails and mailings with disclosures from XXXX and none from QL 's. XXXX further comparison, when I informed XXXX that I needed to discuss with my spouse before moving forward I was informed that they understood that I needed to make an informed decision and to get back to them as soon as possible if I wished to proceed ( P.S. I received a GFS within XXXX mins of the call with XXXX XXXX
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| 08/10/2020 |
Yes |
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Web |
Servicemember |
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I received a Closing Disclosure from Quicken Loans in XXXX with a closing date of XX/XX/2020. XX/XX/XXXX passed and we did not close until XX/XX/XXXX. My settlement agent said that it was Quicken 's fault for the delay, likely due to high volume of loans at a time of low interest rates. At closing, the origination fee was {$1700.00} higher than the original disclosure statement. It was after hours on XX/XX/XXXX when I signed, and no one was available to explain.
When I did complain within my 3-day rescission period, Quicken " slow-rolled '' me by delaying its response until after the rescission period passed. Then my loan officer conferred with his supervisor and agreed that our CD numbers had in fact changed. He referred me back to a XXXX number at Quicken where I eventually reached an executive team member who advised me that my rescission period expired the day before.
On XX/XX/XXXX, the executive team member told me that he reviewed the facts and that they did not entitle me to relief because they were allowed to change the terms of my loan due to the XX/XX/XXXX closing ( lock-in ) date passing. My complaint is that if Quicken was going to fail to close on the date they selected ( XX/XX/2020 ), and then unilaterally change my loan conditions in order to to keep the same interest rate, they were required to tell me in advance in a NEW closing disclosure statement what the new terms of the loan were. It changed the CD by increasing our loan costs by {$1700.00}.
In addition, my settlement agent reported difficulty with the processing team at Quicken, and said that she was told to " just put in the numbers the they told her, '' even though she was telling them they were wrong.
To sum up, Quicken is a big company that couldn't close the loan on time, then raised my origination fee without telling me. Then the big company passed me off from phone tree to phone tree until my rescission period had passed, and afterwards denied me a {$1700.00} credit without explanation. It was dishonest, and what happened to us is exactly what closing disclosures are designed to prevent.
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| 12/07/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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1. XX/XX/2018, I chose not to renew my Hazard insurance carrier to be effective XX/XX/XXXX, on the date of the policy expiration, 2. I purchased a new carrier on XX/XX/2018, which notified the Mortgage company Quicken Loans on XX/XX/XXXX, so that there would be no lapse in coverage.
3. On XX/XX/XXXX, the old carrier notified Quicken that my insurance had expired and that I was no longer covered 4. XX/XX/XXXX, I received a letter from Quicken datre, XX/XX/XXXX, stating that there was no coverage on the property and they would set up lender-forced insurance coverage ( single interest ) insurance.
5. After several calls to my agent and my new Carrier, it was proven that Quicken was notified by the New Carrier on XX/XX/XXXX that coverage was in place and that Quicken was appropriately listed on the policy as the lender, 6. XX/XX/XXXX, I asked Quicken to remove the letter from my file. They refused. I sent an email making the same request, and again they refused to remove the negative letter to induce lender-forced insurance ( single interest insurance ) 7. I sent an email to Quicken and asked them to place all my email request along with the " negative letter ' ) document to show that indeed there was insurance and that they acted hastily and without review before sending the notice to induce single-interest insurance on my account.
8. Quicken has agreed that it will send a " notice of correction '' to indicate that there is " Proof of Coverage '' as a follow-up to the Lender-forced Hazard Insurance letter, but will not remove either letters from my file.
Resoultion : Because I consider the notice for Lender-forced Hazard insurance partially meets the requirements as " Letter of Error '' ( not as a violation of foreclosure act, but it was a early and unneeded initiation of a letter that should not be in my files, regardless of its limited impact ( such as future forced escrow accounts, or denial of coverage for failure to pay insurance, etc ) and should be removed from my files in its entirety, even though no purchased of the Lender-forced insurance policy was initiated.
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| 06/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I am a XXXX XXXX and am very familiar with the payment processes on a mortgage loan. My home is finance through Quickens Rocket Mortgage. I pay my personal mortgage ahead and with a little extra for principal every month. I was due for XXXX on XXXX the XXXX and I made that payment. I didn't remember to change the date of my next payment that is set up automatically through my online banking, so I made another payment on XX/XX/XXXX. That moved my next due date to XXXX. I assumed by paying my payments early that more of each payment would go toward principal since each payment was made less than 30 days apart. When I realized I had made 2 payments back to back I went online to see how much principal I had knocked out. To my surprise, when they processed my payments they took out a full months interest from both payments. I assumed the second payment would only have 1 days interest accrued taken out of it but it did not. It had a full 30 days of interest taken out. I called Rocket and explained that they had processed it wrong. The gentleman told me that it was correct that it goes by the amortization schedule. I told him the amortization schedule was simply a prediction of what I would pay, if I paid exactly as the schedule predicts, but I do not, I pay early. In this case months early and 2 days apart. He asked if I wanted him to send me a copy of the amortization schedule. I said no, I don't need that. I then told him I thought it was illegal for them to collect interest they had not earned. He assured me it was legal but I do not see how that is true. From what I understood after talking to him was that if I mailed them XXXX check for XXXX payments today in one envelope ( which is the number left on the loan ) they would take a full months interest from each one of those payments. I can't find any language in my note that states this process, only that they will pay interest fist and principal second, which is common. I can't believe what they are doing is acceptable and haven't found anyone who knows, so I am writing you. If this process is compliant, it should not be.
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| 12/10/2023 |
Yes |
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- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
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Web |
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after my father passed away, I inherited his home with the VA loan. I put the home up for sale in XXXX of 2023 and we got an interested buyer who wanted to buy the home and assume the balance of the mortgage. The potential buyer, my real estate agent at the time as well as myself were all told that the loan wasn't assumable. We lost the sale because we assumed that what rocket mortgage was telling us was correct. I took several more months to sell the home and I took a XXXX loss because of what we were told. I just found out a month ago that what I was told by Rocket Mortgage was completely false, my loan was assumable as well as every VA loan is. As the company who services the loan Rocket Mortgage knew this but lied about the truth because they don't make money on loan assumptions. I reached out to Rocket Mortgage to inform them of the issue and that I confirmed the information through the VA. Rocket Mortgage reviewed all the recorded phone calls and indeed they did tell me falsely that my loan was not assumable. knowing this information Rocket Mortgage refuses to compensate me for my loss and they even threatened me with legal action if I proceeded to court about this matter. I have filed a complaint with the VA on XX/XX/2023 and they are investigating this matter for the possible impacts on other Veterans and their families. Rocket Mortgage is in possession of audio files of the phone calls with me and their employees falsely telling me my loan wasn't assumable. The contact person I was dealing with at Rocket Mortgage was XXXX XXXX and her telephone number is ( XXXX ) XXXX... XXXXI hope you can assist with investigating this matter further because if they so wrongly told me my loan wasn't assumable how many other Veterans and their families are potentially affected by their negligence which has caused me financial hardship needlessly. The fact they are in possession of audio telling me this and still choose not to fix the problem is absolutely shocking and should be punished in every possible way. If you have any questions please feel free to contact me. Thank you
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| 07/13/2020 |
Yes |
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Web |
Servicemember |
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I am a XXXX male attempting to buy the house that I have rented for about 8 years total. When the loan process began I was told the closing costs ( cash at closing ) should be close to about {$3400.00}. At the time I had about that much. Over time the amount needed at close got to be closer to {$6000.00}. A week or two before the XX/XX/XXXX closing date I was asked my race ( XXXX ) and then they began asking for documents they already had. For a second time I submitted all the same documents. I have screenshots of all of these. They requested a " gift '' of {$4000.00} even though I had {$5500.00} in the bank. At one point I had {$6500.00} in the bank and all I needed to close was {$5700.00}. They said they could only verify XXXX of the money that was in the bank even though I submitted paystubs as well as bank statements to show proof of the money coming in. In addition, some of the funds were a tax refund and a stimulus payment which a portion of those were taken from another account which I showed the statement from that XXXX XXXX account to prove that as well as screenshots from the GOVERNMENT with dates to prove that was where those funds came from. I have worked as a XXXX XXXX since XXXX. They acted as if I just started my job a few months ago which is incorrect..I have been there since XX/XX/XXXX and worked for XXXX XXXX for 3 years prior as a XXXX XXXX. I feel like they should not have said " pre-qualified '' and even though I paid down all credit during the application process and my score steady dropped thru the covid season due to Quicken checking my credit multiple times and then as I am a XXXX XXXX I use my credit card over the road and pay my card off monthly ( usually ) and the score still dropped from good to fair ... that shouldn't have affected my ability to close. They claimed it was my 'verified funds ' that was stopping me. Also the appraisal was done by a market analysis and I believe {$500.00} from XXXX some information is also unfair! This house is definitely worth much more than that. But no one would know this being they never came inside.
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| 10/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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The entire loan process was great until my loan was handed off to a " customer service specialist '' who was extremely rude and deceitful throughout the entire process. My realtor went as far as to say he lied to him and the closing agent I was working with. The customer service specialist tried to delay my loan closing after saying for weeks that everything was in line and that all the documents needed were collected. I later found out he had lied about that and there were documents that needed to be signed that were overlooked on his part. He admitted blame to me on this and then went ahead and told my previous loan officer that it actually wasn't his fault even though it was. One lie after the next. After leaving work early to compensate for my loan officers mistake ( I had to e-sign documents and don't have access to internet where I work ) I manage to get all the documents my loan officer needed. I called and called my loan officers leaving unanswered voicemails and eventually got my officer to answer the phone. He told me my loan would be pushed back to the original date XX/XX/19. The next day I get calls and emails from my realtor and closing agent informing me that my lender did not change the documents to the correct date. Again, I try and try to call my lender and finally get them to sort the whole thing out. Of course I have to leave work to handle this but this is none of my lender 's concern. Customer service is not their strong suit. I asked for a small closing credit which was ignored for several days until I was told I waited too long to ask for a credit. They would have given we a closing credit to begin with but unfortunately it took them four days to get me set up with a realtor. Each day they told me it would be less than 24 hours. My entire experience has been nothing but ignored phone calls, lack of accountability, and poor customer service. I asked to speak to management but was ignored and kept being told I'm talking to the " top tier '' before they moved me up to their next " top tier ''. I have had few honest encounters with their staff.
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| 02/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Today I called Rocket Mortgage to make sure going forward to XX/XX/XXXX they mark my account to only put payments towards Principal since this I don't owe any monthly payments till then. This bank seems to collect money on interest that didn't happen yet. I have been paying $ XXXXweek automatic payment from my bank. Rocket Mortgage only has an option of paying monthly or biweekly so therefore in order to make sure my payment gets there I make sure to have in place an automatic withdrawal the day I am paid so I don't overspend.
On multiple occasions I have called in to Rocket Mortgage and they have magically put in the computer to put all money sent to them into Principal only until I hit the date my mortgage is due which usually is several months in advance. Since inception I have paid weekly paying more than I need to pay each month. Instead of having the extra go towards principal they stick it towards the next payment. When doing so I have been paying months of payments ahead of schedule and the bank has been keeping the interest. If I don't owe a mortgage payment till XX/XX/XXXX why in XXXX did they collect interest on XXXX, XXXX, XXXX & XXXX BEFORE it has happened. These banks are collecting interest when all additional $ $ should be going towards principal. Because their app and website only has 2 week and monthly options people like me that get paid every week do not have the option of sending weekly unless they go thru their local bank. I am sure if you look back Rocket Mortgage has collected lots of interest they didn't earn. All previous occasions the bank was able to have all money go towards principal until now. Very upset banks get away with this. They should be held accountable for collecting interest and making money on us. If you look at my attached bank transactions I called to them on XX/XX/XXXX and asked that they make sure all payments go towards principal since I was ahead in payments until my next payment that was due XX/XX/XXXX and did it again on XX/XX/XXXX till I owed a payment on XX/XX/XXXX check my attachment I highlighed in yellow!
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| 12/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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In XX/XX/2020 we had a house fire XX/XX/2020 requested financial help from Quicken Loans XXXX 2020 Quicken placed my loan in the forbearance program XXXX 2020 I paid {$50.00} per month as part of the forbearance program XX/XX/2020 the forbearance program ended XX/XX/2020 I paid my full XXXX mortgage payment and all outstanding monies for XXXX, XXXX, XXXX.
XX/XX/2020 Quicken reported my loan XXXX days past due, i was alerted by XXXX/XXXX via email my Loan was going into foreclosure and reported to XXXX.
XX/XX/XXXX I placed several calls to Quicken Loans to resolve the issue. Customer service, account resolution, executive escalations said they could not correct the mistake, according to the forbearance documentation i was out of compliance.
Quicken mailed all documentation to the house address that burned down. I never received any of the mail. When i spoke to Quicken Loans on the phone I told them my plan to repay all payments in XXXX, that was in XX/XX/2020.
Quicken Loans documentation indicated i made the XXXX, XXXX, XXXX payments as stipulated in the forbearance agreement.
Quicken Loans never documented or informed me if payment was not made by XX/XX/XXXX I would be reported to the credit bureaus as delinquent. Language from their documentation " This may have negative impact on your credit score ''.
Quicken Loans sent me on XX/XX/XXXX an electronic copy of my forbearance documentation. The electronic copy was sent at my request.
Quicken Loans did not provide me with legal documentation in a timely fashion. Quicken Loans did not provide any documentation indicating my credit would be negatively impacted if all monies were not paid back by XX/XX/XXXX. Quicken Loans did not act in a professional manner in dealing with my complaint and escalation request. Quicken Loans acted in a predatory manner continuing to call me daily to re-finance my loan, which was not possible because of the re-construction from the fire.
Quicken Loans documentation clearly states i made payments for XXXX, XXXX and XXXX, and fraudulently reported my loan as delinquent.
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| 06/12/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Settlement process and costs
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Web |
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My name is XXXX XXXX, I purchased a property and obtained a conventional mortgage with Quicken loans at XXXX XXXX XXXX XXXX XXXX XXXX, AZ XXXX on XX/XX/XXXX. I recently received a threatening letter from XXXX County Treasurer regarding unpaid property taxes for XX/XX/XXXX before I even purchased or occupied the home. I have had XXXX contacts with Quicken loans since I obtained that letter on XX/XX/XXXX. Quicken did the research and has come back with an excuse that they did in fact make an error at closing but refuse to cover the {$900.00} plus dollars the future tax lien would be for. Quicken then takes my already escrowed taxes for XX/XX/XXXX and pays taxes for XX/XX/XXXX before I even purchased the home! The Quicken team member and her manager XXXX indicated that the closing team made an error and then put a notified credit on the buyer 's side of the HUD and lessened my closing costs. Quicken also admittedly indicated they did NOT disclose any of this to us at closing, no disclosures, no additional escrow, no payment for past due taxes. They are now threatening default on my property for an error they acknowledge they made. I advised them I would not be covering this, I escalated it as high as I could with the Quicken staff, and they refuse to move forward with remedying the error.
This is predatory lending XXXX and violation of RESPA knowing I was already tight on closing money coming in, they chose to hide this from me, and never notify me until I found out. They refuse to provide a disclosures or signed documents specifically speaking to the past due taxes, extra escrow, or required payment. If this goes into default, this will put my wife, XXXX young children, and me on the street with no financial means to recover from this. All quicken calls are recorded in which you can listen that they acknowledge the error but wo n't correct. My intention in addition to starting with the CFPB is to escalate this to all regulatory agencies until resolution is obtained.
My contact information is as follows : XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX AZ XXXX
|
| 09/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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Hi, On XX/XX/XXXX - XXXX, 2019 I was contacted several times by Quicken Loans mortgage to apply for a refinancing loan. On XX/XX/2019 I did apply and after I was assure that I will get a better deal than my current mortgage situation, I applied for a cash out refinancing in order to consolidate some of my credit card debts. Based on my credit report, income, etc. the mortgage representative sent me the loan estimate and Uniform Residential Estimate. Based on the numbers provided I did agree to proceed with the condition that, these numbers won't change later. Two days later when, I tried to contact Quicken Loans representative with whom I started the loan, I was told that, that person left for a vacation trip and somebody else will take care of me. This was the first red flag. The new mortgage representative sent me a new loan estimate with different numbers this time and pushed me for signing the updated disclosure. Of course, I complained about the new changes, and asked to go by the first Loan Estimate numbers we agreed from the start. At this point I refuse to sign/acknowledge any document they tried to pushed it on me. I stated that it's not in my best interest and it was not what I was promised. From the start, I was assured that, if anything happened, I'm not happy or the loan won't close for any reason I won't be charge any money. It was not the case because I was charged {$400.00} for the appraisal. I didn't close this loan or sign/acknowledge any disclosure, so I wonder why I was charged for a service I didn't receive?
I believe Quicken Loans, through their mortgage representatives used a deceptive practice to lure me in with some " good deal '' and after that, change the Loan estimate 2-3 times, knowing that I will be pushed to accept their deal they'll try to offer me, which wasn't in my best interest. I tried a few times to contact them and ask for my {$400.00} I was charged for no service or any benefits received. So far nothing happened. I just want my hard work money to be refunded. Thank you for any feedback and help.
Loan number : XXXX
|
| 08/14/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Mortgage complaint XXXX/Sent XXXX XXXX XXXX To : XXXX Mon, XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX To : XXXX Cc : XXXX XXXX Bcc : XXXX Wed, XX/XX/XXXX at XXXX XXXX I signed and agreed to an interest rate of 2.75 and two days ago you called me and stated that some state of Georgia regulation required you to go up on my interest rates to 2.99 %. The question that I have is your company going to honor our initial signed agreement with the interest rate of 2.75 %.
You also told me that my monthly payments would save me over {$100.00} per month nut however the document that you sent to don't reflect that type of a payment. The new payment monthly that I see here on this document is {$400.00} per month me current payment is know XXXX per month, I'm not financing my home loan just only to save only {$37.00} per month.Therefore I here by cancel this loan process.
XXXX XXXX cc : XXXX XXXX President XXXX XXXX I signed and agreed to an interest rate of 2.75 and two days ago you called me and stated that some state of Georgia regulation required you to go up on my interest rates to 2.99 %. The question that I have is your company going to honor our initial signed agreement with the interest rate of 2.75 %. You also told me that my monthly payments would save me over {$100.00} per month nut however the document that you sent to don't reflect that type of a payment. The new payment monthly that I see here on this document is {$400.00} per month me current payment is know XXXX per month, I'm not financing my home loan just only to save only {$37.00} per month.Therefore I here by cancel this loan process. XXXX XXXX cc : XXXX XXXX President Wed, XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX To : XXXX Tue, XX/XX/XXXX at XXXX XXXX Sent from XXXX Mail XXXX XXXX XXXX XXXX XXXX To : XXXX Cc : XXXX XXXX Thu, XX/XX/XXXX at XXXX XXXX Follow up complaint : XXXX XXXX Follow up complaint : Thu, XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX To : XXXX Fri, XX/XX/XXXX at XXXX XXXX This is a follow up to my original complaint. Please contact me as soon as possible.
XXXX XXXX XXXX XXXX XXXX
|
| 01/18/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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Ouicken Loans company employee created another application on me when I closed with the same company on XX/XX/XXXX and then on XX/XX/XXXX anew package was mailed to my home on XX/XX/XXXX. If this employee had ran my information should came up in the data that I close. This is the problem, this employee ran a credit report and used my SS number with authorization. I know under the Fair credit reporting act, Security freeze, Privacy Act, this Identity fraud. I did not communicate with the banker to have the second application done. The second issue was my property taxes taxes for the city of XXXX being listed on the closing cost details sheet at closing and include during closing and was not not paid at the time of closing. I received a check for {$750.00} in the mail in my name as a refund check. Why didn't they send it to the tax office. The company put it back on me. I reported the issue to several people, one tried to verbally bully me and I report it and receive a call and they apologize for the young man actions. XXXX XXXX investigated my issue and returned her finding and apologize all the company mistakes. We stated communicating by email so I would have a record, before that we talk verbally on the phone. She tried to be helpful and add the taxes to payment. which are in the email she sent me. Once I stated the company owe me for violated my right to privacy, civil right, anti-bullying me by employee verbally, things changed after I asked for a settlement of {$150000.00}, because I stated that according to the Gramm-Leach_Bliley Act, means misusing someone SS number is a security breach for the company and the Privacy Act of XXXX. XXXX email changed, she state that the company doesn't owe anything because they did not do anything, but my question is why did she apologize for all the mistakes and why she appeared to be sock about the issues and took a week to investigate the my concern, I called he twice and she apologize for the employee verbally bulling me and for the mistakes. I also talked XXXX XXXX and XXXX XXXX by email about the tax issues.
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| 05/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I requested the PMI insurance on my loan to be removed. I followed my lender Quicken loans process, which involved filing a request with a personal check. I was told they would assign an appraiser who would contact me and set up a time to appraise the property.
I was contacted by the first appraiser and we spoke on the phone. The property is rented and managed by a local property management company. I gave him all the information, it is required by law, that the renter be notified before access to the property is available.The dates i spoke to the first appraiser were XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/2019. The appraiser, the management company, and myself were all working together, when the company that employed the appraiser cancelled the appraisal! I was notified by Quicken loans that this was done because the appraiser was unable to make contact with me, which was a lie.
A second appraiser was assigned who i spoke with on XX/XX/2019. We had a conversation and i texted her the information on the same property management company with every detail to facilitate the appraisal. The rep for the management company called her on Monday XX/XX/2019, sent her an email, and i texted her. On the same day i got another email from Quicken loans stating that the appraiser was unable to contact me, and unless the appraiser heard from me in a week, they would ( again ) cancel the appraisal to remove my PMI insurance. I spoke with Quicken loans, and the appraiser. Both appraisers said they had no idea why i was being told they had no contact from me. On XX/XX/XXXX, two days after the email saying i had a week to make contact with the appraiser, which i had done, i was notified the lender had again canceled the appraisal. This was done after repeated conversations and a firm upcoming time to inspect the property in less than a week!
Quicken loans said they had no idea, and would again assign me a appraiser, and would not provide me the name of their third party contact who apparently had ordered the appraisals to be canceled before they could be done.
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| 12/03/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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In XXXX, I began the mortgage application process with Quicken Loans. The prequalification process went smoothly. It took some time to secure a contract that put us under a time constraint. Before we committed to the contract, we wanted to be sure it was feasible to close. I submitted a written request to expedite which was approved. Not only did they assure me it could be done, they assured my agent, the listing agent and the seller's lender it could be done. The city where I was purchasing had a natural disaster. From experience, I knew that re-inspection requirements could impede the appraisal process. I brought up my concerns but I was assured there would not be a problem. Ultimately, it did create a problem. I received an email from the agents indicating the appraisal had been assigned and it looked like we wouldn't be able to close. The appraiser could not even inspect the property until the day before the scheduled closing. I immediately tried to address the issue. A company as large as Quicken should have the ability to find a way to honor their commitment. I requested escalation but ended up being referred back to the processor. I did not get my concerns responded to by another party until after the transaction was no longer viable. There were also some other concerns that I had with the process:
1) I was not able to view my GFE before paying a XXXX commitment fee
2) Reluctantly, I did pay it. However, I was not able to review my GFE before being asked to sign documents. The GFE was towards the back of the package. I would not sign until I was able to view it. When I did I found that I was paying points for the rate that I locked.
3) When I locked my rate, I was not told the cost of that rate. When I saw it on the GFE, I complained and my concerns were given to the originator's manager and addressed.
4) There is not a sufficient complaint resolution process. Each time I tried to escalate my concerns about the appraisal, I was referred back to my processor. The origination group could not provide assistance in that area.
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| 06/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I was out of a job from XX/XX/XXXX to XX/XX/XXXX. I missed several payments on my mortgage. As soon as I started working again, I sent partial payments and tried catching up. I decided to try a loan modification with Quicken Loans. I was approved for a modification, put on a payment plan where they said I would skip a month of payment then the plan starts. Find out 3 months after the start of the first modification that it failed. I contacted Quicken Loans, instead of looking into the issue, they put me on another loan modification, set up a payment plan that had me skip a month of payment, then the payment plan starts. Find out later the modification failed. Quicken states there is an issue with my deed. I explain that I refinanced my ex husband off the loan back in XXXX with Quicken Loans. The Account Resolution team says ok, I see that and then put me on yet ANOTHER modification. Same thing as above, this has now happened four times and I just found out that I am now on month 8 of FORECLOSURE??? I have never received a summons or anything saying I am in foreclosures. Quicken refuses to take a payment, and is demanding either a {$10000.00} payment outright or I lose my house. Apparently they were running a foreclosure on me at the same time forcing modifications that will never, ever work because of the errors they made at closing 4 years ago. I tried speaking with several " executives '' however, they are just bullies that deny all accountability. That is literally their job. I finally had to find out myself that Quicken Loans recorded not only the deed incorrectly with XXXX County but my mortgage was recorded incorrectly as well. So, technically I missed three months of payment back in early 2019, but because of all the loan modifications and Quicken forcing me to skip a month of payments ( that could have been made ) to set me up on a payment plan, now makes it look like I haven't been paying. Quicken will not answer me on how to fix the problem they created, their loan modification program is a complete scam and they will try to steal your home.
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| 05/31/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Hello, XX/XX/XXXX - I applied for a refinance with Quicken loans thru their Rocket Mortgage service. I was pre-approved. After discussing the application with one of there loan officers. I was told everything looks good and I just need to order the appraisal, I paid the {$390.00} appraisal fee. The appraisal came back to Quicken and I was told the appraisal came back much lower than estimated ( even lower than original value ) It was a little strange since the market in my area is and at the time was on the rise. I was ok with the decision but requested to see a copy of the Appriasal it my right since I paid for it out of pocket. I was told it will be mailed to me. I couple of weeks passed by and I did not get it. I tried calling and spoke to a customer service representative who claims the appraisal was emailed to me but I never received it. THe representative then said she will resend me a copy via email ( which I never requested in the 1st place it was supposed to be mailed ) and that she will also mail me a copy. I never rcvd anything. I moved on and admit did not follow up until last month XX/XX/XXXX. I spoke to a representative in client relations after I explained my situation. I was told that the appraisal was sent to a different email address but they could not confirm if it was mailed. The agent told me she was assure me that I will get the appraisal by XXXX. 2 weeks have passed and Im really tired of dealing with the phone agents who tell you what you want to hear but never get the work done. As I licensed MLO originator I can tell you that the MLO at quicken loans ( don't remember is name but im sure it can easlily be traced ) is misleading borrowers and steering them to loan products that benefits since commission. Once he found out I was not going thru with the loan cause I was not going to pay the XXXX he wanted at closing ( Wow where is the net tangible benefit to the borrower here? ) he ignored my requested and moved on. I just need a copy of my appraisal before I file suit for refusing to provide me with a copy of my appraisal.
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| 05/11/2020 |
Yes |
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Web |
Servicemember |
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On XX/XX/XXXX I signed a mortgage jointly with my father. At no time was it stated that I would be a co-signer and not a joint owner. In fact I was even listed first on the mortgage. The title company client acknowledgment stated " the undersigned, hereby acknowledge the following ; that they are the true and lawful owners in fee of the following '' which I and my father signed. Later come tax time I discovered I am not on the property deed, just the mortgage. Since I am not on the property deed I am also not on the home owners insurance paid through escrow.
I thought this was a simple error and contacted first the title company, XXXX. They told me via email on XX/XX/XXXX : Your lender does not require all borrowers be on title and you would not automatically be added as a borrower. I do not see a deed was requested from your lender. If you are interested in being on title you will need to reach out to a local title company or a real estate attorney to executed a quit claim deed adding you to title. We do not provide services outside of a transaction. Sorry we could not assist.
I then contacted Quicken Loans. At first there seemed to be some concern until it went further up the chain. I had told them that now that my father has a new girlfriend and has discovered what has happen he was not willing to put on the deed with a quit claim deed. He now has a house I am legally binding to pay for. XX/XX/XXXX XXXX, XXXX I talk with a Specialist at Quicken Loans who said there was nothing they could do for me and suggested I get a attorney and a title company.
I had done this mortgage rather than continue to pay him as a way of protecting myself if anything were to happen to my father. I had trusted Quicken Loans to be honest and upfront. With regards to truth in lending and taking the legal route with a mortgage I thought I was protecting myself and my investment. As it stands now I could pay on a mortgage for years and it could go to someone else. I would not have signed a mortgage if this was the case.Where was the truth in lending?
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| 06/13/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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On XX/XX/2022, I informed XXXX XXXX of Rocket Mortgage that I did not want to go through with the VA Cash-out Refinance mortgage loan because I needed to look at all my options.
I did not like the idea of paying a {$500.00} fee and he was rushing me to sign the loan estimate and other documents.
I kept receiving many phonecalls from XXXX and another Rocket Mortgage associate. On XX/XX/2022, XXXX left a voicemail message that my mortgage refinance application is being withdrawn.
At the time I was going through a family emergency. My thoughts were not on anything else but my family.
Yet, I continued to receive calls and/or emails from XXXX, XXXX XXXX XXXX XXXX XXXX XXXX and other Rocket Mortgage associates. I informed them of the family emergency and that I will not be opening a new application.
I also informed the Rocket Mortgage representatives to remove me from their call list and database. Yet, they keep contacting me ( to include this XX/XX/XXXX morning ). This is harassment.
On, XX/XX/2022, I noticed an unauthorized credit card transaction for {$50.00} from Rocket Mortgage. I find this behavior highly criminal and disgusting. I did not follow through with XXXX on this mortgage application/loan estimate/loan disclosures nor did I open a new application with Rocket Mortgage. I'm a 21-plus years Honorably XXXX and XXXX XXXX military veteran. I'm highly shocked and offended by Rocket Mortgage 's aggressive and unethical actions towards me. You all have triggered my military-incurred ailments! You all showed no respect or concern for me and my family emergency. I'm unemployable due to my military-incurred ailments. I live on a fixed income. To steal money from anyone is wrong. To steal money from an unemployed and permanently XXXX military veteran because I decided not to be rushed to sign documents and not go through the application is wrong. Rocket Mortgage has a problem with their moral compass and it needs to be fixed! I want my money returned immediately and I want you all to cease with your harassing phone calls/emails.
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| 07/22/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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My mortgage has been transferred several times over the course of XXXX yrs. It is now with Quicken Loans. I have received XXXX statements regarding my escrow account dated XXXX/XXXX/15, XXXX/XXXX/15 ,XX/XX/XXXX15. The first statement included a check for {$610.00} and stated my XXXX XXXX 2015 new payment would be {$1400.00} XXXX from {$1600.00} XXXX. The XXXX statement XXXX/XXXX/15 stated the same changed monthly payment and also stated a home insurance pmt of {$640.00}. The home insurance bill is actually {$570.00} and I called to advise this, they told me to call the insurance company. Later they left me a message saying they called the insurance company. I have still have not rec 'd the difference in any form of credit or refund.
The XXXX/XXXX/15 escrow statement states I now ( after they just sent a check for {$610.00} on XXXX ) have a shortage of {$620.00} and my monthly pmt will be {$1600.00} if I send a check for {$620.00} or {$1600.00} if I choose not to pay the {$620.00}. I have checked my escrow balance through my online acct access this date and the escrow balance is {$1800.00}. This is enough to cover the next quarterly tax pmt of {$1700.00}. The homeowners ins is paid for the year. With the current escrow pmt of {$630.00} there then would be enough in escrow to pay the following quarter taxes. ( also I appealed my taxes this year and the result was my assessment has been lowered, but the final quarterly tax adjustment is not available at this time, I m told in XXXX weeks, but the tax will be slightly lower ) I have called Quicken Loans to resolve this but when I call I have not been able to speak to someone to resolve this and they do n't return calls as they say they will. Bottom line they have no Customer Relations at the number they give to call.
How do I resolve this to keep my mortgage pmt at the correct amount, and why would a company pay out {$600.00} XXXX month and the next month send statement asking for $ XXXX payment. ( and when their online statement shows escrow has enough funds to cover next tax pmt )
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| 09/02/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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It started with applying for a mortgage with Quicken Loans. They asked for the usual qualification question. On XX/XX/2021 we got our pre-approval. I was evaluated and pre-approved for an FHA loan for $ XXXX. After scouting for houses in the area, I found out the $ XXXX is not enough to get a house. I talked to the loan officer if they can increase the loan amount. They asked me to submit documentation to include pay stubs, w2s, bank statements and even my wife 's pay stubs and w2. They increased the loan amount to $ XXXX.
After over a month of house hunting, on or about XX/XX/2021 we found a property an made an offer of $ XXXX. Our offer was accepted on XX/XX/2021. We put in our earnest money of {$1700.00} and option money of {$150.00}. We hired an inspector for {$370.00}. We are now a week into the purchase. After the inspection, we found that there are items to fix with the house. The seller agreed to lower the price to $ XXXX.
On or about XX/XX/2021 I got call from Rocket Mortgage and we went through and signed the forms and got an approval letter for $ XXXX. On XX/XX/2021 I got another call from Rocket Mortgage that my loan was disapproved because my debt to income ratio was too high, Their reasoning is the Underwriters made a computation mistake.
I spoke to the Director of Mortgage and explained to him that we spent time, fuel, toll fees looking for a house for a month and even got penalized for withdrawing our XXXX in preparation for the closing. I asked the mortgage director if somehow they can approve the loan because it was their mistake. He said they would only refund the option and inspection fees.
I want what's only fair, we spent so much time looking for a house had our hopes high and suddenly it was pulled right under us. They owe us the time, effort, cost for looking and the penalty for XXXX as a minimum.
We are a first time home buyer and we had this bad experience. There is a large banner on their website when I applied " You are pre-approved '' print your pre-approval letter. This is very misleading.
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| 11/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
Older American |
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I refinanced my home with Rocket Mortgage in XXXX. They charged my escrow for home insurance in both XX/XX/XXXX and XX/XX/XXXX but I was canceled for non payment! According to XXXX XXXX, they were never notified by Rocket Mortgage that they were the new lender and because they did not do this they sent the wrong payment amount in XX/XX/XXXX ( {$1300.00} approximately ). XXXX refunded the premium to XXXX XXXX ( previous lender on file ) and canceled my policy. Rocket Mortgage again sent a premium from my escrow in XX/XX/XXXX in the amount of {$1500.00} and it was again refunded to XXXXXXXX XXXX Sadly, i had damage from a windstorm in XXXX of XXXX and when I called XXXX I was told I had been canceled more than a year ago and had no coverage. I then called Rocket Mortgage sure that this must be a mistake. They admitted the mistake in several phone calls between myself and XXXX. Apparently a calamity of mistakes on both sides. Now Rocket Mortgage is placing me with a lenders insurance policy at twice the rate and charging me a premium for XXXX when I was not insured as well as XXXX. That is just wrong. I have tried filing a claim with their lenders insurance for my roof damage and still have no policy although I have been notified of the exhorbitant premium that will be added to my mortgage. I can not afford my mortgage to be increased nor do I have the premium they are charging me. I am afraid that at the end of the year they will raise my payment to where I can not afford it and then try to foreclose on my home! I paid my premium. They require me to pay through escrow and I trusted them to make my premiums therefore insuring that my homeowners is paid and in effect. Not only are they forcing me into a policy I can not afford but they have ruined my chances of getting coverage elsewhere for 2 reasons. XXXX I was canceled for non payment and had a lapse in insurance for over a year. XXXX I need to replace my roof before anyone will insure me. I also am still trying to locate the missing premiums that I paid from my escrow account.
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| 02/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I applied for a cash-out refinance mortgage with Quicken Loans on XX/XX/18. The loan officer, XXXX ( cell phone ( XXXX ) XXXX ), urged me to commit to the loan in order to lock that day 's rate of 4.56 % with no points ( " par '' ) on a 30-year fixed. I told her I wasn't sure I wanted a 30-year, and needed to think it over because a 15-year might work better for me, since the rate would be so much lower ( there was a greater than 1 point spread between the two terms at that point ). She told me ( and she has an easily accessible recording of it ), " we are locking the whole market, as of today, '' meaning that, if later in the process I wanted to change to a 15-year term, it would not be a problem. I asked what the 15-year equivalent to 4.56 % would be as of that day, and she said " 3.375 %. '' Yesterday, when I let her know that I did, in fact, want a 15-year term, she said the rate for 15 years would actually be 4.475 % -- almost identical to the 30-year term -- so " it wouldn't make a lot of sense ''! She said that it would be theoretically possible to get the 3.375 % she had quote me at the time I paid the application fee and locked the rates -- but that I would have to pay {$10000.00} in points to get it!! I was irritated, so she put me on the phone with her director, XXXX, who, like her, refused point blank to say how it could be possible that a 30-year and a 15-year term would have the same rate. XXXX just kept changing the subject to " how much the market has changed in the last month '' -- which SHOULD have been irrelevant since according the the recorded conversation with XXXX we had " locked the whole market '' a month previously. It seems clear that it was a bait-and-switch operation where she TOLD me she was also locking in the rate for a 15-year term in order to get me to commit to a 30-year, but didn't actually do so. Then, when I asked to switch, they just quoted me the new rate for a 15-year, which had gone up a full point in the intervening month. But they wouldn't admit this, just kept evading the question.
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| 04/14/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
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I signed a contract with Rocket Mortgage, to refinance my house, that I owned free and clear. The home did not have insurance as I had bought it for cash tears earlier. As part of the closing, I agreed for home owners insurance and flood insurance to be paid for out of the my equity funds at closing, and then to pay extra each month for the insurances and taxes to be paid in escrow.
However, something happened with the Flood Insurance and there was a wrong address or something, and I was told the check was sent to the insurance company, but no flood insurance was placed. I then received a letter from Rocket Mortgage telling me I allowed my Flood Insurance lapse. It is impossible for me to allow it to lapse, because it was paid for in closing and is escrowed.
I contacted the mortgage company and all they would say is they were going to get Force Placed Insurance, so I contacted insurance agent and the mortgage broker trying to find out why I was going on. At this point, the mortgage company and the closing agent should have been looking into this. We eventually got the issue cleared up, which required me having to pay cash to the insurance comp-any, which was not the original contract agreement.
Meanwhile, Rocket did the Force Place Insurance and changed my mortgage amount, then changed it again, and then charged me for the mistake.
My mortgage is just under XXXX and I have paid XXXX early every month, yet I have not received full credit for my extra payments, and then Rocket began charging me late fees because I refuse to pay for the mistake in closing.
Finally, they sold my mortgage and passed the problem to another company, where that company charged me fees that Rocket passed on, including a late fee, when all my payments have been made early.
Rocket mortgage refused to work with me and fix the mistake that was made in closing. It seems the consumer was the only one not protected during the closing, and all the professional licensed professionals involved in the closing absolved themselves of all responsibilities.
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| 03/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
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In XX/XX/2020 my wife and I closed a refinance of the mortgage that had then been on our home. Our first payment was due on XX/XX/2020 and I had planned to make it on XX/XX/2020 knowing such payment would be applied as of the due date. In the intervening time COVID-19 struck and the federal government issued a variety of guidelines for mortgage loans owned by XXXX and XXXX. I confirmed my loan was owned by one of the XXXX and decided to seek a forebearance as I was concerned about income from my part-time practice of XXXX. Months later my XXXX practice income had become non-existent and my wife and I decided we would seek to exit forbearance since we knew what our base income would be. After multiple attempts to get our servicer 's attention we finally received a proposed loan modification with almost no time to review its terms prior to signing before a Notary. After some time I finally had a chance to actually review the numbers and found them to be less than accurate. Since I spent 27 years in financial services I have a bit of experience in this regard. When I contacted my servicer, Quicken Loans, to express my concerns I was then told not only were the figures accurate but the post-dating of an escrow analysis was being added to the mix. I have now contacted the CEO of Quicken 's parent as well as my US Senators about this problem. As many servicers do, Quicken uses the XXXX XXXX garbage system now known by the acronym - XXXX. I worked with the system in a one of its prior incarnations as XXXX/XXXX - it is literally an ancient system which XXXX XXXX and its predecessors try to keep " current '' by adding a lot of middleware and exporting data. Clearly, their IT staff are largely clueless in terms of actual business knowledge however Quicken staff treat what I have already concluded, in my actual expert opinion, as erroneous is embraced by them. The net effect of this is that I am unable to effect an intelligent review of what I've identified by anyone at Quicken and am hopeful you can be of assistance in this regard.
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| 02/19/2018 |
Yes |
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Web |
Servicemember |
|
I refinanced with Quicken Loans in XX/XX/2014. The reason I refinanced was to remove my husbands name from the deed of my home. I was thinking about filing for divorce as it was discovered my husband had cheated on me, but was still unsure. Quicken Loans told me that the easiest and fastest way to remove the name is refinance and they will have the other party sign a Removal Request form during the closing. They stated that this is something they do all the time and it shouldn't be a problem. They informed us that the documents that needed to be signed by my husband would be included in the closing documents that the notary person they were sending to the home would have at closing. My husband was present at the closing and explained every detail. Before signing the document he asked the notary that was sent to the home by Quicken Loans to confirm again that the document provided by Quicken Loans would remove him from the deed the notary confirmed with us both that yes he would be removed. My husband signed the document and was provided a copy of the closing documents which included the form for his records. Fast forward 3 years later after speaking with my lawyer regarding a different matter it was discovered that my husband was never removed from the deed, which was supposed to be done by Quicken Loans. He is now deceased and they are telling me its nothing that they can do. I have the signed document that was notarized during closing with the request to be removed from the deed. They are telling me they are sorry for the issue, but not doing anything about it. I had a 20 year mortgage with 18 years left before the refinance so why would I go to a 30 year mortgage, roll over {$5000.00} closing cost into the mortgage for a {$100.00} cheaper note? I asked the Quicken Loans Rep why would I refinance for nothing? The signed document provided by Quicken Loans states what was supposed to be done. The Quicken Loans Rep couldn't answer the question. We were misled by Quicken Loans and told anything just to get the refinance.
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| 11/12/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I submitted my mortgage payment to Quicken Loans on XXXX/XXXX/2016.
The payment was never withdrawn from my account ending in XXXX.
When I called Quicken Loans to inquire why that was the case, I was told that Quicken Loans had XXXX similar checking account accounts on file for me.
I was assured that the incorrect account would be removed, and that my payment would have be redeposited, without affecting my credit because I had paid before being 30 days over due.
I have called Quicken Loans, but I have only received empty promises that someone would call me back, and that everything will be taken care of.
No one has called me back, and Quicken loans has not withdrawn any payment from my account, but instead, had referred me to multiple credit bureaus indicating that I am either 60, or 31-60 days late when this is not the case.
Quicken Loans has not provided me with a good level of service ever since I became a customer.
Furthermore, even though my insurance was renewed with a effective date of XX/XX/2016, Quicken Loans never made my premium payment, and had not done so until I called to complain on XX/XX/2016. Quicken Loans did not make a payment in my behalf until XX/XX/2016.
Quicken Loans have never treated me well.
The following explanation, and my current mistreatment are the basis for my rationale to finally file a complaint with the CFPB : When I applied for to refinance my mortgage, Quicken Loans accepted an appraisal that was based on houses that were not in my neighborhood. As a XXXX, I was shocked when Quicken Loans accepted a blatantly under evaluation that was based on minority neighborhoods, instead of using evaluation from my more prosperous and predominately XXXX neighborhood.
To further prove my point, even though my house is the exact same as my neighbor 's and had recently undergone a complete renovation, my house was appraised for {$91000.00} less. {$120000.00} for mine, and {$220000.00} for theirs.
I have brought this to Quicken Loan 's attention before, and nothing was done about it.
|
| 05/16/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
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I recently received an unsolicited letter from Quicken Loans notifying me that I was " prequalified '' for a {$99000.00} 15-year loan to refinance my current mortgage ( actually a HELOC ) at a rate of 3.125 %. I called Quicken and asked how it was determined that I was prequalified, and the representative I spoke to said she did not know. When I gave her preliminary financial information, she said I was not eligible for that " product '' but was a good candidate for a 30-year loan at a rate over 4 %. I agreed to apply and authorized a {$100.00} charge on my credit card for a deposit on an appraisal. As I hacked my way through the insanely detailed application process, Quicken updated me, demanding ever-increasing documentation and telling me that I would have to close out my credit card accounts in order to bring my debt-to-income ratio to acceptable levels. Declining to cancel my XXXX credit cards, on XXXX XXXX I withdrew the mortgage application. When a local appraiser engaged by Quicken called me to schedule an appraisal, I informed him that I had withdrawn the application. However, Quicken charged my credit card {$390.00} for the appraisal. A " customer relations '' person at Quicken told me, after I withdrew the application, that he would look into the appraisal charge. But I have not received a credit. It seems that, after doing a bait-and-switch marketing ploy, QL hounds people to apply for loans on less generous terms. It does not inform applicants that they must close out current debts to meet XXXX and XXXX standards, since that would defeat the whole purpose of refinancing. ( This may be beside the point, but my credit card debt is not large or suspicious. XXXX of the cards is at zero percent interest, so I have no incentive to pay it off ; the other I pay in full every month, as I have for 20 years. My quarrel here is probably not with Quicken but with XXXX and XXXX. ) Most important -- and this is a separate problem that 's flat-out illegal -- QL levies unauthorized charges for appraisals not performed.
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| 09/01/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I received a refund from my Insurance company ( XXXX XXXX ) and I called asking why I received a refund and they said that they cancel my policy due to non payment from Rocket Mortgage. But because there was an issue with the first check, Rocket Mortgage sent out the second check the next month. But the check did not arrived in time and my insurance was cancelled. I called Rocket mortgage to fix this and they dial my Insurance company to get this reinstated and made sure that no fee will apply to me. Then I received a letter stating that I will be charged {$72.00} due to lapse in insurance between XX/XX/2022 to XX/XX/2022. On XXXX XXXX called asking about this issue and they said it was a valid charge. I then called XXXX XXXX to explain about this issue. I have paid my monthly mortgage/ escrow account in a timely manner but because Rocket Mortgage failed to confirm that my money has reached my insurance in a timely manner, I will be charged {$72.00} and insisted that they are not at fault because they sent it out in time without confirming payment. There is no receipt confirming payment or anything from XXXX XXXX. But because I am the burrower, they want to charged me this {$72.00} fee due to policy. I then called again today ( XX/XX/XXXX ) and spent over an hour having this conversation with Rocket Mortgage and their argument is that this is a valid fee due to them just sending out the money and I am arguing that this is not a valid fee due to Rocket Mortgage negligence to confirm payment. They refuse to remove the fee and they wanted my insurance to extend the coverage to those dates in order to remove it. I told them the insurance will not do it and I even call the XXXX XXXX agent that is assigned to me and confirm that they can not extend the coverage. They insist that they want to make the phone call but I ask them what happen if XXXX XXXX refuse to extend the coverage? Their answer is that they will still charge me {$72.00} due to the reason still being " Valid. '' Now I am still waiting for their call back.
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| 09/17/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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Hello CFPB team, please look into this situation with mortgage rate through Quicken Loans # 1 lender in America. On XXXX/XXXX/16 I filled out on line form and received a call from a Mortgage Banker XXXX XXXX XXXX # XXXX. I told the person that was referred by a coworker that just completed a refinance through Quicken and was able to low his mortgage payment. The loan representative told me that the lower rate available is 3.25 % today. She collected some basic information and asked permission to run my credit. I gave the persmission because I was under the impression that I am getting a lower rate, what I was quoted by her at 3.25 %!! After a few minutes into a phone call she told me that there is some savings for me to do this refinance and gave me a dollar amount for the payment. The payment was {$80.00} less then what I am currently paying. I told her I want to start the process. However, in a sudden XXXX indicated that it is going to cost me {$8000.00} to get this rate, but it is the lowest rate available!! Really?! Is it still required under Reg. Z to provide consumer with APR once rate is quoted? Why credit was ran and personal information was collected to mislead me from the start that the quoted rate is available at no cost if no APR was provided?? How many people fall into this trap with the # 1 lender in a country that 's running their adds on TV, radio and all over the internet. My question is : " Will the Quicken Loans Company going to be held accountable for this? Is Senior Management going to provide resources to train their mortgage bankers to provide the benefits for consumers and not just generate more business for the company? Or trap more homeowners to do something that has ZERO benefits? The call was recorded. I wish Quicken to honor what they stated over the phone to me. Thank you for looking into this & hopefully less homeowners will be in such terrible situation. I felt very bad after this call.. plus I keep getting emails from Quicken to my Inbox with more attractive deals.. Are they REAL?!
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| 06/01/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I applied to Rocket Mortgage to refinance my home in order to use the equity as part of a divorce settlement. I was upfront when I spoke to the first representative about why I was refinancing as necessary for the pending divorce. I provided a deposit of {$500.00}. The house was appraised on XX/XX/XXXX. My soon to be ex-wife is on the current deed. I explained that I was well aware that she would have to sign a quit claim deed at some point in the process either with the new loan or as part of my divorce. I discovered on XX/XX/XXXX that she was sent a letter indicating my loan terms and the appraised value. She gave me the letter back unopened, but that could have seriously jeopardized the divorce process and settlement.
On XX/XX/XXXX I received a call from the title company that Rocket uses informing me that I needed my pending ex-wife to sign a quit claim deed. They said that might rate might be in jeopardy. I called Rocket later that evening and spoke to a representative who told me that I should be ok and that I could ask for a rate extension on or about XX/XX/XXXX when the rate was going to expire. On Friday the XXXX, I received a call from their loan suspension department informing me that my loan would be suspended and that I would have until XX/XX/XXXX to get my pending ex-wife to sign a quit claim deed. I asked to speak with client relations and ultimately ended up asking for my {$500.00} deposit back. I emailed my original representative about this and verbally told client relations the same.
My concern is that even though I was completely upfront about my pending divorce that I was still encouraged to proceed with the loan. Had I known prior to initiating the process I would not have pursued refinancing at this time. While I am aware that Rocket incurred costs ( appraisal ) associated with this, because I was misled and later felt bullied with the threat of a loan suspension I think was fair to ask for my deposit back. I was informed XX/XX/XXXX by Rocket that I would not be getting my deposit back.
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| 01/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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My names are : XXXX : XXXX : XXXX : and I live permanently in : XXXX : in XXXX under postal address : XXXX XXXX : XXXX : XXXX : under my names : XXXX : XXXX : XXXX : and I utilize my names as such also under : XXXX XXXX : where I have an insurance against theft for : {>= $1,000,000} : and I have a remittance fund at the :XX/XX/XXXX : for : {>= $1,000,000} : from an initial bond of : {>= $1,000,000} : from my : MEGA Millions Lottery : prize winnings which was a larger sum as the Jack Pot on the day of my lottery winnings was declared to me and my bond for {>= $1,000,000} was issued to me for me to redeem by the : Federal Bureau of Investigation : as such I purchased a condominium on XXXX XXXXXX/XX/XXXX: under :XX/XX/XXXXXXXX : in XXXX XXXX on Zip Code:XX/XX/XXXX: in United States under my names : XXXX : XXXX : through : Quicken Loans : under loan number XXXX : on the Date of Purchase of : XX/XX/2020 : and I had also paid my student loan re finance from my : {>= $1,000,000} : at the : XXXX XXXX XXXX XXXX XXXX also through : Quicken Loans : for : XXXX : by : XX/XX/XXXX Here : under reference number XXXX : under my names : XXXX : XXXX : under invoice XXXX : such that my two loans should be declared to me by Quicken Loans so I would like for you to force Quicken Loans to declare my home purchase to me and I am conversant with the issues of safety as the Coronavirus has ravaged the United States than any other country however the response that I receive fro Quicken Loans has made me to lodge a complaint as my home purchase loan should be paid and my documents and notifications should be forwarded to my e-mail address : XXXX : such that I can be allowed to emigrate to the United States from XXXX to go and reside in my condominium under my names : XXXX : XXXX : in XXXX : so please assist me as I submitted my case to : XXXX XXXX XXXX at the office of : XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX XXXX XXXX and I contacted other law firms at XXXX XXXX previously to seek their intervention thank you sincerely : XXXX : XXXX : XXXX :
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| 10/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a refinance of my current mortgage with Quicken loans in XXXX. Being in the mortgage industry myself I understood that the turn times would be extended, so that is not the issue. I am a married woman ( on paper ) in Michigan. The home I am refinancing I purchased alone without my XXXX XXXX to leave an XXXX XXXX. He does not know where I live. During the refinance process it was brought to my attention that he would need to be at the closing, at which time I advised that he does not live in my home and has his own. Through coordination with the Title Company, XXXX, he completed a non home stead affidavit which was provided to Quicken on XX/XX/XXXX. I received the CD to execute last week and there was a document explaining that they ( Quicken ) sent documentation on my mortgage to my XXXX XXXX home ( who is not on the loan or in title ) I immediately contacted Quicken to ensure nothing with my address is sent to him, so as to not disrupt my XXXX XXXX at which time I was told it was already sent. So for the past 3 years I have not seen this man and 2 days ago he was on my door step XXXX me. This is not ok, not only is my XXXX XXXX at risk due to this error made by Quicken but also that of my family. I was supposed to close on this loan today and they have his name on the documentation. This complete incompetence it not acceptable. A Michigan based company should be well versed on the laws of the state as it pertains to who is required to sign on a mortgage and who is not. I went through the steps requested to ensure the non-homestead information that is required to confirm that the subject property is not his primary residence was obtained while maintaining my anonymity where he is concerned and Quicken has now provided him everything he needs to find us. I am in the process of obtaining legal counsel, so that if this man breaks in here and harms me that they know to come after Quicken, due to the incompetence and complete lack of understanding of the loan requirements in the state of Michigan.
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| 09/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Rocket Mortgage used robocalls and auto dialers to target me ( 56 calls ) ; which is illegal in the state of Montana. I don't believe the banker was licensed in Montana. The mortgage they offered me was very high cost, double their own advertised cost for an appraisal. It is quoted at {$200.00} to {$400.00} on the website, up to {$600.00} for a multi-family home. I was charged {$800.00} for a two-bedroom house, and could not get a reason for this from anyone. When I refused to sign the appraisal review waiver, the loan was stalled for a week. The banker and his supervisor both repeatedly misrepresented the three-day rule, insisting I sign the waiver or my mortgage would be " held up ''. When actually, obviously they wanted to bushwhack me with the true LtV at closing and stick me with mortgage insurance. Although I estimated my house value at $ XXXX they used the figure $ XXXX, skewing all estimates and obviously the LtV, which I was not privy to since I wasn't allowed to see the appraisal until after I had withdrawn my application. They tried to charge me 2.625 in points although my credit score was in the high 770 's and the interest rate offered for the loan was 3.375 % at a time when the overnight was hovering around 3 %. Title fees were {$2100.00}. It was even worse, I mean it was atrocious. Absolute refusal to negotiate the terms. The banker XXXX XXXX filled out the application with false information and attached my electronic signature to it. It did not include all sources of income, it didn't include my dependents. It listed no bank accounts or brokerage accounts as if I had no money or resources at all. On the very first day we spoke ( call # 46 ) they required a {$500.00} " good faith '' deposit to move forward, which I would like returned to me since they clearly never intended to offer me a mortgage in " good faith ''. I've discussed this with the banker, his supervisor, ( XXXX? ) and her supervisor XXXX XXXX, both over the phone and in emails with no help. I hope I'll be able to get help here.
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| 02/07/2018 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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I applied to Quicken Loans for a refinance, combining a 1st and 2nd mortgage in XX/XX/XXXX Although I found the process extremely invasive, at first everything went smoothly due to my excellent credit. I was offered a conventional loan which I found acceptable.
After about 6 weeks, my closing was scheduled on XX/XX/XXXX However, IMMEDIATELY after closing was scheduled, a judgement " suddenly '' appeared against my ex-wife. I had been divorced for 4 years at this point.
I had submitted a Divorce Decree, and a notarized Quit Claim Deed to Quicken, which clearly removed my ex-wife from all claims to the property. None of this was honored.
I believe that Quicken knew about this judgement, and colluded with my 2nd lien holder to make it appear, so that I would be pressured in to financing it.
Quicken then made an offer which required me to pay for my ex-wife 's judgement at closing. I rejected this offer, expressed my extreme distrust, and indicated that I was done with Quicken.
In spite of my rejection of them, and expression of distrust, Quicken then offered me another product, an FHA loan, which was completely unacceptable, and which I outright rejected.
So, after a mysterious judgement suddenly appearing, and my subsequent rejection of Quickens offers, they send me a letter saying that I was " Denied '' financing due to my credit.
I rejected them, repeatedly, yet they are reporting that they denied me! Furthermore, they said that they would not report this to any Credit Bureau!
How is this possible? How are they able to lie like this?
I have entire email streams that prove they were consistently trying to finance me, and that prove that I flatly rejected them. At the time that they created this fiction, my credit score was XXXX.
My complaint is that Quicken has lied about the nature of the refinance not happening, and that they knew about a pending judgement, but hoped to use it to their advantage.
I've attached documents which prove that they created a false pretense for the refi not happening
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| 12/18/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I purchased a house in XX/XX/XXXX, using cash from my retirement account and a loan from a friend. I intended to get a mortgage to replace the funds and repay my friend 's loan. I applied in XX/XX/XXXX to Quicken Loans through their Rocket Mortgage division. The first person I talked to, XXXX XXXX, did an initial evaluation, asking a bunch of questions. One of the many questions XXXX XXXX asked me was whether I 'd been in the house for six months. My response was No, I 'd been in the house FOUR months.
After answering her questions, XXXX XXXX passed me off to someone else, whose name I do n't recall, but who was a Loan Processor. He asked me some of the same questions as XXXX XXXX and sent me a rate lock-in agreement, which I signed and returned as instructed. He said I had to get the house appraised and the cost was {$500.00}. I agreed to the appraisal and paid the {$500.00} and signed the Deposit Agreement. In the meantime, the processor sent me the usual mortgage application documents.
A few days after the appraisal was completed, the loan processor called me and said hed just discovered Id only purchased the house four months ago, and their company required the applicant to live in the house for a minimum of six months before refinancing. So, I was informed, they were unable to proceed with the refinancing. I argued with the processor that they shouldnt have made me get an appraisal on the house since it was already pre-determined there wasnt any way Id be able to get the mortgage. I felt they cheated me and played dirty. I asked him if this bait-and-switch was the way they just another revenue stream for them. A few days later, I received a letter from XXXX XXXX, stating they just wanted to remind you [ me ] of the reasons why we are unable to help you with your loan at this time. They went on to claim the reasons were related to Collateral ( Title Issues ) : liens, judgments, vesting.
The letter was a total lie and I didnt appreciate being lied to. I demanded my {$500.00} back and was denied.
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| 01/30/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have been corresponding with Quicken loans regarding a request for a refund of {$400.00} that was used for an appraisal on my property to secure a refinance of my mortgage.
In XXXX of XXXX in the approximate dates of the XXXX and XXXX an appraisal was signed off on my property by a 3rd party company contracted by Quicken loans. Several days after the results of the report were relayed to me, I was questioning the accuracy of value that was stated in the report. Since this information would be crucial in determining a prudent amount to refinance my property for, I thought it might be in my best interest to get another opinion.
I had three realtors and one investor walk the property. In their opinion the houses value was nowhere near what it had been appraised for. Furthermore I would be lucky to get what I had initially paid for it. The initial purchase price of my home was approximately {$25000.00} less than what the appraiser stated was the current value.
Within 90 days of the report, I chose to put the house on the market. The realtor started the listing price {$15000.00} below the appraisal on XX/XX/XXXX of XXXX. The overall showings comments were poor stating that the property was priced to high. After conservative price reductions the property was sold in month of XX/XX/XXXX for {$52000.00} less than the appraisal.
It is understandable that the market can fluctuate. The source of my income is social security with no real potential for an increase. Refinancing this property at that time based on the information in the appraisal in conjunction with what was owed and the actual value would have resulted in a greater financial hardship for me.
An appraisal is to be used as a tool to aid in making an informed decision based on the expert opinion of the person who has issued it. In my communications with Quicken my funds were not returned to me because they were used to pay for the appraisal. The service was contracted by Quicken therefore I have requested a refund for this service from Quicken.
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| 05/30/2023 |
Yes |
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Web |
Servicemember |
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XX/XX/XXXX, I selected Rocket Mortgage to process my loan based solely on XXXX percent of the loan that would be credited toward closing as advertised on their website. This was confirmed by my XXXX XXXX XXXX XXXX. I followed all the rules ; and I used a subpar Rocket Mortgage-authorized realtor per the requirements of the promotion.
When I found a home, I thought the hard part was overthat was when Rocket Mortgage 's loan process became the main character. The representatives and the system supporting the loan progress were excellent for most of the process. My primary contact XXXX was professional and would reach out to me anytime she had a question, and all issues seemed to be quickly resolved. I felt the process was working until I finally got my pre-closing document and noticed that the 1.5 percent from Rocket was not listed. XXXX told me it would be on the final document. The closing document came, and it still wasn't listed. I was then told I " got a better deal '' ; the credit was used to buy down the loan. No points were listed in the closing agreement, and XXXX XXXX, when I locked the rate, there were XXXX points. I reviewed the document, and saw no points, or a decrease in the cost of the loan, and again pointed out that it was not the agreement.
I was passed around only to find out that no one could tell me where the 1.5 percent was credited in the process, but all resources at Rocket insisted that I got a better deal.
A better deal can be explained, and NO one could do that. A better deal should be agreed upon, and until the last minute, no one told me that Rocket was not going to honor its promotion. I have no choice but to sign the loan because this was communicated within three days of closing, and I would need more time to get a new loan with another funder.
This was a Bait and Switch, plain and simple.
Rocket Mortgage should fulfill its commitment and refund the 1.5 % of the loan amount since it was not credited to closing as agreed upon to reverse this bait and switch.
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| 03/20/2023 |
Yes |
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I am writing to dispute the presence of a paid and closed mortgage loan account on my consumer reports. As per the Fair Credit Reporting Act ( FCRA ) 15 USC 1681 ( a ) ( 2 ) ( B ), any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device is not included in a consumer report.
Under the Truth in Lending Act 15 USC 1602 ( g ), " credit card '' is defined as any card, plate, coupon book, or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. This includes my social security card, drivers license/ID, and license plate, which were used for the extension of credit.
By including the paid and closed mortgage loan account on my consumer reports, you are willfully noncompliant under the civil liability section of the FCRA 15 USC 1681n and the TILA 15 USC 1601.
Furthermore, the GrammLeachBliley Act 15 USC 6802 states that a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information without clearly and conspicuously disclosing to the consumer, in writing or in electronic form, that such information may be disclosed to such third party. Specifically, GLBA Section 6802 ( a ) requires that a financial institution may not disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with Section 6803 of the Act. GLBA Section 6802 ( b ) ( 1 ) also requires that a financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party.
I have not received proper notice from your company nor have I been given an opportunity to opt-out of the disclosure of my nonpublic personal information.
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| 08/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
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My Name is XXXX XXXX XXXX XXXX XXXX XXXX RI I am a retired XXXX and the co-applicant my wife XXXX is a XXXX XXXX XXXX XXXX XXXX XXXX.
We were rate searching to refi our mortgage due to rates falling and we were contacted by rocket mortgage, a division of quicken loans. We were assigned a specialist, Mr XXXX XXXX whom called me 2-3 times a day until we struck a deal and I authorized a charge to my charge card. He said that we would close in 30 days which seemed fine but not critical. I waited more then that time and became curious so i tried to call XXXX back only to get voice mail over 10 times with no call backs, of course. I tried to follow their requests on line and could not. So I tried calling XXXX again and this time he had a message that if u were in process to call processing which I did. After 2 hours I got connected and they said the mortgage co could not verify XXXX 's employment, ( she has been there 37 yrs ) so I out XXXX on the phone and she explained the Bank uses my work as verifications and informed them how to get it. A week later I get another request on line for the same info and more so I contact processing, wait on line over an hour then use the request for a cal l back. After no call for 3 hours I called client services again was place on hold and waited 90 minutes only to get dis-connected. 7 hours later I received a call back from Ms XXXX XXXX, whom was very nice. She told me the company was overwhelmed and that no-one had touched my file for weeks. She did send me a form to fax back which I did at once. XXXX agreed that the company should not still be marketing new customers and making promises that they know they cant keep. XXXX nicely gave me XXXX 's Directors phone number whom I called to explain the terrible service. His name is XXXX XXXX, phone # XXXX Being in the XXXX I know call backs and communications are critical to business. Rocket markets itself through XXXX XXXX as number one in processing and service. I find all of this unacceptable and absurd.
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| 02/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Good day! I am seeking help from CFPB as numerous attempts of calling our mortgage company has not resolved our issue. Considering this as fraudulent, unfair and deceptive practices towards consumers. We received tax form XXXX Cancellation of Debt from XXXX XXXX for calendar year 2022. We were initially with XXXX Mortgage and entered in a government offered COVID relief forbearance during the pandemic. After the relief period ended, the lender stated put the total amount due as deferred balance on our loan. Our mortgage was then transferred to Rocket Mortgage as of XX/XX/2022. On the mortgage statement with Rocket mortgage reflects the deferred balance which matches the amount on XXXX My question is why would we received a XXXX cancellation of debt when our mortgage statement still shows the amount owed as deferred balance? This amount is not cancelled nor forgiven. We have reached out to Fannie Mae - response received was to reach out to Lender directly. We reached out to Rocket Mortgage- no resolution - response received to reach out previous lender. We reached out to XXXX XXXX escalated issue thrice- no resolution to this matter. We are to file taxes for 2022, and we can not file the taxes unless we are clear on this matter. In my understanding, XXXX cancellation of debt is considered as income - and in this case, debt is not cancelled if it is appearing as deferred balance on our mortgage statement which we still owe. If this debt in actuality is cancelled, we need the deferred balance to be removed from our mortgage and confirmation of the same OR if the debt is not cancelled then a letter confirming that XXXX was sent in error. There are significant number of homeowners who were affected and were able to save their homes during pandemic due to help from the Government. Looking into this matter, finding a resolution and clear understanding would assist us and all who were impacted. We are requesting help and appreciate your review in this matter. Thank you Respectfully. Regards.
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| 07/25/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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|
Web |
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We are currently potential buyers in a short sale with a seller-accepted offer waiting for XXXX approval. We began shopping mortgages in XXXX ( XXXX, XXXX XXXX, XXXX, & Quicken Loans ). Of those, only Quicken Loans has been calling our home several times each week with highly aggressive tactics, pushing us forward in the loan process without yet having a completed contract. I was assured on the phone that there was no cost or obligation as we moved forward. We made a {$500.00} good-faith deposit with Quicken Loans, and we were told it was refundable of the mortgage was not completed. QL went ahead and ordered an appraisal on the home -- again, without a contract. We have now been told that cost of the appraisal and credit report will only be refunded if the XXXX bank does not complete the contract, but if we choose to go with a different lender, we lose that money. When I raised an objection with XXXX XXXX, saying that there must be phone recordings, he ordered an internal investigation, returning, " My Client Relations team reviewed the calls and confirmed that the proper expectations were set regarding the deposit. '' I replied requesting access to the phone records, and then received a call from XXXX XXXX " from the Executive Office at Quicken Loans. '' She refused to share the phone records. ( She did n't quite seem to understand that a secret internal investigation inherently has no integrity ; she kept assuring me of *her* integrity. ) I want to be able to review the phone records of my conversations with XXXX XXXX and XXXX XXXX in order to say definitely whether or not I was lied to on the phone, misled by missing information, or if I was careless.
XXXX XXXX | Senior Purchase BankerDirect : ( XXXX ) XXXX | Toll Free : ( XXXX ) XXXX XXXX : ( XXXX ) XXXX | Fax : ( XXXX ) XXXX | NMLS # XXXXXXXXXXXX XXXX XXXX | Senior Purchase SpecialistDirect : ( XXXX ) XXXX | Toll Free : ( XXXX ) XXXX XXXX : | Fax : ( XXXX ) XXXXXXXXXXXX XXXX ( " from the executive office '' ) XXXX XXXX XXXX
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| 12/02/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
|
Rocket 's escrow team has made many errors in inputting our home value which has caused our mortgage to increase by {$300.00} with added late fees that we can not pay. Due to Rockets continued mistakes after multiple attempts at requesting attention to the report, and many wasted hours, we are still looking at a delinquent account and are simply told we have to pay this incorrect mortgage amount. We have had a mortgage amount of $ XXXX since we purchased our home XXXX XXXX and we overpaid escrow by over {$2000.00} last year. Since we have updated our tax records ( in XX/XX/XXXX ), our mortgage should be less than what we have been paying ( $ XXXX ) to reflect 50 % tax exemption.
Rather XXXX XXXX, we receive a notice reporting our escrow analysis caused our mortgage increased to {$1500.00}.
Again, XXXX XXXX we receive a notice reporting our mortgage continues to be the incorrect amount of $ XXXXbut includes late fees and " other fees '' causing our total owed to be {$1700.00}.
XXXX XXXX we receive notice we continue to owe {$1600.00} We spoke to many rocket call agents who simply told us we had to pay this incorrect mortgage and legally it takes 30 days to change a mortgage payment. We explained that is irrelevant to our situation as this is rockets errors and mistakes. Our attempts at getting Rocket to fix these mistakes continue to remained ignored.
Finally XXXX XXXX XXXX XXXX XXXX ( escalation specialist ) stated he would be able to assist us and fix our account by XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX called, reported he has not had a chance to review issues but will be back in touch XXXX XXXX. I agreed that would be okay but still needed explanations for the 3 incorrect escrow analysis and findings for why our home value is incorrectly assessed at {$440000.00}.
XXXX XXXX XXXX XXXX called stating escrow analysis still not completed. Stated it would be completed by XXXX XXXX XXXX XXXX Servicing Escalation Specialist Rocket Mortgage T ( XXXX ) XXXXXXXX XXXX ( XXXX ) XXXX
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| 05/24/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My husband and I applied for a second home mortgage with Quicken on XX/XX/18 for {$250000.00} with 15 % down, I was pre-approved instantly. We were assigned mortgage banker XXXX. A few days later I called Quicken so that I can speak with XXXX, XXXX XXXX answered the phone and told me that she can assist me because she is a senior mortgage banker. XXXX suggested that I should go ahead and get completely approve. I ask what is need and if my credit will be pulled again and she said no. I provide all the requested documents within 24 hours, the next day I spoke with her and she told me that we were approve she just needed a employee verification letter for my husband because they could figure how many hours he is guarantee. We provided that letter and she told me that we are completely approved but the numbers went down a little because of my husband child support obligation. I said ok. For weeks she called and encourage me to go to Georgia to look at properties. I spent {$1000.00} going to Georgia looking at properties. XXXX XXXX our first agent was told to push and help us because our loan has been completely underwritten and approved. We had to switch realtors and was assign to XXXX XXXX. XXXX conference called me and XXXX and she advise XXXX that I was completely approved and to put extra effort to help us find a property. We found a property and went into contract. XXXX request updated paystubs and bank statement, we provided them. We were then transfer to XXXX XXXX, who requested more documents we provide all. Now they are requesting child support court order. My husband have no time off of work he is on probation and if he miss any time or is late he will be terminated. I went to the courthouse with a notarized letter, and my husband ID I did not get the document. We offer Quicken a break down of payment for the past 17 years they refuse. Now our loan is denied and provide a denial letter stating application incomplete : incomplete application documents. Which is not accurate.
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| 11/17/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/2018, I closed on a new home in the Maryland area with Quicken Loans. The closing was originally scheduled for XX/XX/XXXX but was pushed back for Friday XX/XX/XXXX .To my surprise during the signing of the documents I was shocked to learn that my first payment would be due in XXXX. I called the gentleman who had helped me throughout the process about this and he apologized stating that " the person servicing the loan, never changed the date and unfortunately it was an oversight ''. That was the 1st issue.
At the same time I was on the phone with the Quicken Loan rep trying to see if this could be resolved I signed the paperwork, only to realize that he included ESCROW on my monthly payment WITHOUT DISCUSSING THIS WITH ME! I put 20 % down and my credit score is XXXX, why would they automatically apply that to my monthly balance and not give me the option to pay for it separately?! I called, spoke with too many uninterested and frankly unhelpful investigators at Quicken Loan whose sole purpose is to protect the organization against admitting any liability. That was the 2nd major issue.
In XX/XX/2018 ( 3rd month in the loan ) I receive a letter stating that there is a manual disbursement on my property tax and that now I OWE QUICKEN LOANS over {$5000.00} which will be applied to my mortgage! I called and spoke to another investigator and questioned them how could this happen. I signed mortgage documents less than 3 months ago agreeing to pay {$2800.00} and now you they are trying to force me to pay {$3300.00}. As they naturally did, the investigators provided no solution and they stated that it was not their responsibility. That is the 3rd and FINAL ISSUE.
I am just one person and do not have access to the same resources that Quicken Loans has, however make no mistake, THERE IS RIGHT WAY to do things AND THERE IS WRONG way to do things. These issues could have been rectified in private if they showed a willingness to take responsibility and act accordingly, they didn't.
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| 04/02/2020 |
Yes |
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- Trouble during payment process
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Web |
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My ex-husband- XXXX XXXX-divorced over a year ago. The mortgage ( # XXXX-through Quicken Loans ) was solely in his name. I got an Assumption and was able to put the mortgage solely in my name approximately 6 months ago. The mortgage has been put in my name. XXXX also signed a Quit-Claim Deed for this property ( XXXX XXXX XXXX, XXXX XXXX, Ga. XXXX ). I filed it at the XXXX County Tax Assessors office. The title is in my name. Quicken Loans has refused to give me online access. The highest level officer I have spoken with, XXXX XXXX, told me the reason I can not have online access to my mortgage is because it was acquired through assumption and since the way the original loan was obtained ( through my ex-huband 's information ), his information is still online in that file. I asked them if they could put his information in a separate folder. He said no. If I wanted to know anything about my mortgage, I had to call or email. I could not have an online account like other customers. When it was time to file my taxes, I could not obtain the information I needed. I had to wait on hold for a representative and ask them to please mail me the information. I went online with a Quicken Loan representative and asked her if a customer of Quicken Loans obtains a mortgage through assumption, do they get online access like other customers. She said yes, they do. I downloaded this conversation and emailed it to XXXX XXXX. His response was that he will forward this information to a leader for review. A leader called me this morning ( XXXX? ). She apologized for the miscommunication and she said the person who told me I could have online access was dealt with. She then told me they are not working on giving me online access to my mortgage. Recently, my mortgage payment changed because of lack of escrow. I got a letter in the mail. I called to change my payment and I was on hold for more than an hour. This and other situations could have been avoided if I had online access like other customers.
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| 03/16/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I contacted Quicken Loans on Friday XXXX/XXXX/16 and spoke with XXXX to discuss refinancing my FHA mortgage. I informed XXXX of my estimated credit score, how much the original loan was for, and how much the remaining balance was, as I wanted his honest opinion on whether or not he could help BEFORE he pulled my credit. I told him that other lenders have told me that attempting to refinance after only 6 months would not be possible. XXXX immediately informed me that Quicken loans had very aggressive products and could do things a traditional lender could n't do. He stated that he felt sure he could save me hundreds of dollars on my monthly payment and that my current lender would most likely not want to refinance my loan as they were earning money from the interest. I asked XXXX if he felt that Quicken loans could save me a substantial amount of money every month to which he replied " absolutely. '' Feeling encouraged, I gave him my social security number and authorized a credit pull. He told me he would " run the numbers '' and get back to me. I spoke with XXXX again on Monday XXXX/XXXX/16 but his tone was considerably different. He informed me that my debt to income ratio was too high and that it would be difficult to do anything for me. He ultimately stated he could refinance my loan saving me a whopping {$40.00} per month but I would have to front almost {$3000.00} in closing costs ( at that rate, it would take my 6 years just to break even again from the out of pocket costs ). I asked him " is this the type of aggressive products Quicken Loans offers? This is XXXX! '' I contacted a supervisor on XXXX/XXXX/16 to discuss and spoke with XXXX XXXX. I told her about the situation and asked her to remove the credit pull from my history as I felt XXXX performed a traditional bait and switch and falsely advertised what Quicken Loans could do for me. She stated she would look in to it. XXXX then called me back on XXXX/XXXX/16 and informed me that there was nothing she could do.
|
| 08/17/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have had 2 appraises done on the property and 100 % everything including size and work required was 100 % different in both reports, last one wanted a electrical inspection but 1st said there was no issues, almost nothing stayed the same between the 1st and 2nd report done, quicken refuses to have it redone by a 3rd party for any verification or cover the inspection for electrical that was request by 2nd. They refused to do anything about it.
on the deposit they made me place for XXXX and refuse to give back. im sure that upon review of the tape it will clearly show that I asked about this and I was told THIS IS A CONSENT TO DO BUSINESS further it was stated that THIS IS 100 % APPLIED TOWARDS YOUR LOAN. I also stated about what if things did not go well and in return it was stated to the effect of THIS IS ONLY TO MUTUALLY ASSURE A COMMITMENT TO DO BUSINESS AND THIS IS A DEPOSIT THAT GOES TOWARDS YOUR LOAN a deposit is something that is returned once business is completed and in this case that was told to BE APPLIED TOWARDS THE LOAN, IN EFFECT IT IS TAKEN OFF THE LOAN SO YOU DO GET IT BACK IN THE END ...
THEY REFUSE TO FIX THE REPORTS, THEY REFUSE TO KEEP LOAN OPEN TO I CAN GET REMEDIATIONS DONE, THEY REFUSE TO DO THE ELECTRICAL INSPECTION, THEY REFUSE TO GIVE ME BACK MY XXXX DEPOSIT and point to a document that was signed in hast because of what i was told..
I WANT MY XXXX BACK, OR I WANT THEM TO DO THE INSPECTION AND GET A 3RD PARTY I AGREE ON TO DO A NEW REPORT BECAUSE THEY CONTACTED WHO THEY WANTED FOR BOTH REPORTS, WELL THERE PREFERRED TITAL COMPANY XXXX DID ANYWAY.. SO THEY PREFERRED COMPANY GOT THEY PREFERRED PEOPLE TO DO A REPORT THAT FAVORED THEM AND NOW REFUSE TO HAVE A INDEPENDENT 3RD PARTY DO ANOTHER TO RESOLVE THAT MATTER THAT 1ST AND 2ND REPORTS WERE DIFFERENT IN ALL AREAS EVENT BUILDING TYPE, SIZE, LIVING AREA, ELECTRICAL, PAINT, REPAIRS NEEDED, ETC ... THE 1ST REPORT SAID ABOUT 1,000 TO FIX IF YOU HIRE SOMEONE, THE 2ND SAID ABOUT 5,000 FOR THE SAME.
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| 06/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is about an escrow error that resulted in a county tax penalty.
At the time of closing of my mortgage on XX/XX/XXXX, a prorata portion of two county tax bills ( {$1400.00} and {$2500.00} ) was collected for the period of XX/XX/XXXX ( date of closing ) through XX/XX/XXXX. Additionally, 4 months of escrow was collected at closing for these tax bills, and monthly escrow was based on both of these tax bills.
A total of {$3900.00} was on Quicken/Rocket Mortgage 's " estimated payout '' schedule for XX/XX/XXXX ( this amount is the sum of {$1400.00} and {$2500.00}, both delinquent after XX/XX/XXXX ). The {$1400.00} was paid by Quicken for taxes as scheduled, but the {$2500.00} amount was not, and I was not notified that they did not pay it to the county. Instead, Rocket Mortgage notified me that my escrow was overfunded and returned {$2000.00} ( approx ) to me, without identifying the fact that they had not paid the my tax bill. There was still more than sufficient money in escrow to pay that bill I did mail a check to the county tax in the amount of {$2500.00} to cover the tax, but a penalty of {$260.00} has been assessed which I believe Rocket Mortgage should cover because they collected for the tax at closing, collected for it in the escrow, included it in their payout schedule but didn't pay it and didn't notify me that they weren't paying it. I notified them of the problem and my claim for the penalty amount on XX/XX/XXXX, and they denied my claim on XX/XX/XXXX. They said it was a supplemental tax bill. I did receive a supplemental tax bill ( other than the two listed ) and I paid that. That bill had a different due date. The tax bill in question may have been a supplemental tax bill for the previous owner, but it wasn't for me. If Quicken Loan hadn't collected for it at closing and in escrow and in their payout schedule, I would have paid it because I went online at the county tax records to verify what was due in comparison to what Quicken was scheduled to pay.
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| 08/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I keep receiving letters from Rocket Mortgage that my insurance which I pay on my own ( no escrow ) was lapsed from XX/XX/XXXX to XX/XX/XXXX.
That is wrong and invalid.
I am insured through XXXX XXXX company from XX/XX/XXXX through XX/XX/XXXX. I make quarterly payments. The last quarter payment was due of XX/XX/XXXX but I inadvertently delayed the payment and made it on XX/XX/XXXX. The delay triggered a letter from the insurance company threatening cancellation on XX/XX/XXXX but since the payment was received well in advance of that, there was NO CANCELLATION.
I received a letter from XXXXocketMortgage stating that they were charging me for canceled insurance. I called RocketMortgage on many, many occasions letting them know of the mistake, that my insurance was never canceled, uploading the proof of no balance from my insurance company, and had them contact my insurance company and personally verified that no cancellation occurred. XXXX occasion of those calls was on XX/XX/XXXX where they noted that the insurance was in place but apparently did not note that the insurance was never lapsed so that it is still recorded as such.
I sent them all the documents proving this case, including the bill from the insurance company showing XXXX balance, my declaration page showing my insurance, my bank statement showing payment on the XX/XX/XXXX - well before the XX/XX/XXXX which was when the insurance company was supposed to cancel the policy. I am not sure what else I can do. They refused to understand the facts that instead want to charge me for insurance arguing that I was uninsured from the period that the insurance company on their letter threatening cancelation ( XX/XX/XXXX ) and the XXXX of the dates I called to let them know it was never canceled ( XX/XX/XXXX ) where they recognized the plan was in place. They just would not recognize the plan was in place all along and are charging me for a lapse period even though there was no lapse.
This is beyond frustrating.
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| 08/30/2022 |
Yes |
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- Trouble during payment process
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Web |
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Rocket Mortgage ran our annual escrow analysis in XXXX of XXXX and claimed that we had a deficiency of {$1500.00} which we paid in full. Rocket Mortgage then ran an off schedule analysis 5 months after the initial escrow analysis which ironically coincided with the payment of our insurance for the year. No one asked them to run an analysis, we were told by the lender that they had to pay out more money than they expected because the policy amount increased. We then received notice that our payment would go from $ XXXX/month to $ XXXX/month if we didn't pay the deficiency {$230.00}. This is just 5 months after the initial analysis. They claimed that if we paid the deficiency then it would only go up to $ XXXXmonth, which is still {$20.00} than what we were paying after only being in the escrow year for only five months. We made a payment of {$1200.00} directly into the escrow account. We have spoken to several representative and have even had our concerns escalated to a senior representative that told they are following the guidelines of RESPA. I have yet to find any information under RESPA laws that state that a mortgage company can run escrow analysis whenever the bank pays more than expected. To add insult to injury, the escrow account had more than enough money to cover the fees. In fact when the taxes are paid in the next 2 months, the entire amount will be covered by what is in the escrow alone and pay mortgage insurance that they pay out each month. The bank refuses to remove the deficiency off the account despite our having made a payment of more than tripled what our supposed deficiency is and are trying to charge us each month for that deficiency. They also can not explain when exactly we had a shortage in the account. The balance has remained over {$2000.00} the entire year. We were even told that regardless, we were going to be short when the next analysis would run. Despite our best efforts to resolve the issue Rocket Mortgage, we keep hitting a brick wall.
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| 02/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is a resubmission of a prior complaint ( XXXX ). The company provided a resolution and is refusing to implement that resolution.
To whom it may concern : I purchased a residential property in XXXX XXXX, Texas in XX/XX/XXXX, at the height of the housing bubble for {$670000.00}. At that time, Rocket Mortgage attempted to use the purchase price to calculate the initial escrow deposit and payments. I had several conversations with their team about the legitimacy of this calculation, given the assessed value of the home was {$430000.00} and by Texas law, the taxable value of a homestead may not be increased by more than 10 % per year. They conceded, and agreed to reduce the escrow requirements to a more realistic level. I recently received an updated escrow disclosure statement dated XX/XX/XXXX, notifying me that the tax portion of my escrow account requirement was increasing from {$9800.00} in XXXX to {$14000.00} in XXXX an increase of more than 50 %. I find it difficult to believe that Rocket Mortgage is ignorant of Texas State law and therefore regard this as a predatory tactic. I called Rocket Mortgage XX/XX/XXXX to discuss the issue and was told there was nothing they could do. When I informed them that I would close the escrow account ( I own about 80 % equity in the home ) they notified me that the loan holder, XXXX XXXX, had a 12-month term requirement and that I could not close the account until XX/XX/XXXX. Under Texas law, the maximum taxable value of this property in XXXX would be ( {$430000.00} x 0.1 ) + {$430000.00} = {$470000.00}. This is nearly {$200000.00} less than the value being used to calculate XXXX escrow tax requirements. I believe the persistent, aggressive, and unrealistic nature of Rocket Mortgages escrow demands raise serious concerns about the use of those funds and the extent to which they are leveraging these accounts to benefit their business. I believe it also raises questions about their compliance with RESPA. Best Regards, XXXX XXXX
|
| 08/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Please refer to the original complaint ID, XXXX-XXXX, that was arbitrarily closed without any concern to me as a consumer. Help me understand, what is the CFPB 's role? What exactly does " consumer '' " financial '' and " protection '' mean in your title? No one from CFPB has reached out to me to gain a better understanding of my complaint prior to closing my case. I am really confused as to your agency 's role. I am looking to escalate this further within the CFPB.
I was not properly informed by Quicken Loans regarding my refinance options under Texas law. The Unfair, Deceptive, and Abusive Acts or Practices ( UDAAP ) come to mind here. My refinance was : Unfair - My financial injury was not reasonably avoidable as I could have made a better choice, but their practice of not providing adequate information about Texas refinancing options hindered my ability to make an informed decision.
Deceptive - The representation and omission were deceptive because Quicken Loans did not disclose my options under Texas law regarding my refinance options. Their employees are unfamiliar with Texas mortgage laws, and Quicken Loans does not even offer one of those options afforded to Texas homeowners.
Abusive - Quicken Loans ' practices interfered with my ability as a consumer to understand the financial product that was solicited to me for failure to disclose all mortgage refinance options allowed under Texas law, one of which they do not offer at all.
I was taken advantage of due to a lack of understanding of the material risks, costs, and conditions of the product offered. My ability to adequately protect my interests in selecting a better product not offered by Quicken Loans. My reasonable reliance on Quicken Loans to fully informed me as a consumer and Texas homeowner of all options availed under Texas law failed.
Please reconsider opening my case and working with me, the taxpaying consumer who has been treated and dealt with in an unfair, deceptive, and abusive manner.
|
| 12/27/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
My wife and I were cold called by quicken loans/rocket mortgage to refi our existing loan in XX/XX/XXXX. We were explicitly told that they were applying lender credits and our loan amount would not increase and they could do a 0 out of pocket refinance. Quicken ran our credit, told us we were approved so we provided over 60 documents they requested.
Over the next 4 months they kept telling us everything was good and we were ready to close. When it came to the final stage they told us we had to come out of pocket XXXX dollars and they tried to increase our loan amount by almost 6 thousand dollars. Their representatives lied to us on multiple occasions regarding pmts and why they didnt want us to put money down. Every time I thought we were getting ready to close they would change the numbers on us. Total bait and switch. We went to closing on XX/XX/XXXX ... ..7 months later. They lied about rate locks, they lied about closing cost and they lied about payments. I learned a valuable lesson and will in the future require anything told to me in writing. I may contact an attorney to have their phone records transcripts but I dont know if they keep em. I am severely disappointed in their business practices and feel that they should be held to the same ethical standards as anybody else who sells a loan to a consumer. Their Refinance department was shady and the worst part is they have no sense of responsibility to make right what their loan officers and loan specialists say to consumers.
Im use to reading contracts so I was able to catch their deception however I feel sorry for the countless people who have been bent over unknowingly by Quicken Loans.
I have been contacted by their team as we did close on the loan however we are still weighing our right of rescission while they attemp to make this right. As of now I think that something should be done on a foundational level when it comes to clear and concise explanations of whats actually going on with a consumers loan.
|
| 01/13/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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Web |
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I received a loan estimate for Quicken Loans on a new construction home. The loan estimate is what I used to select the mortgage company I selected. Quicken 's loan estimate indicated a {$2200.00} Adjustment/Credit, which I inquired about. I was told by the loan originator that it was money collected from closing which would be forwarded to other parties, such as insurance and HOA dues. This seemed to make sense because I had explained I did not want to escrow my taxes or insurance. The " cash to close '' amount is specifically what I used to proceed with Quicken, rather than the builder 's mortgage company, who was providing {$2500.00} incentive to close with them ( XXXX ).
A week before closing, my loan estimate went up by {$3000.00}, even though they removed the homeowners insurance amount, as I paid this up front with the insurance company. When I inquired about the jump with mortgage loan originator, he referred me to his supervisor, XXXX. XXXX explained the problem was a calculation error and that it had to do with pro-rated taxes which the builder was responsible for which was no longer available since the loan moved from XX/XX/XXXX to XX/XX/XXXX.
After I researched on my own about what Adjustments/Credits should include, I found that what both the originator and supervisor explained is simply not true. My understanding is that the Adjustment/Credits would include items collected in the loan and other charges section, which would be paid by someone else and not the buyer 's responsibility.
So now I 'm confused as to why the ever had a credit listed on my loan estimate, which was never a valid credit to begin with. It seems to me this may have been used to lure me with a lower cash to close, only to remove it once my loan was close to closing so I had no choice but to continue with the loan. I 'm providing a loan estimate received on XX/XX/XXXX which had the credit, and the recent loan estimate dated XX/XX/XXXX with it removed. No explanation ever provided.
|
| 05/12/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am in a program with a seller whom I gave a {$6000.00} down payment and a portion of my rent goes towards the principle of the loan/or at closing. My seller now has accumulated {$16000.00} of my cash.I have 3.5 % to bring to closing on my home loan that should be {$110000.00} for the amount financed. The original purchase price is {$130000.00}. The amount paid to seller is {$16000.00}. Bringing my total cost of the price of the home down to {$110000.00}. Additionally, I will pay another {$500.00} for the home inspection. I have been pre-approved through Rocket Mortgage and I am in fear of losing my house because they keep changing the stipulations on me. They are telling me that the seller has changed the price of the house to I {$130000.00}. I have spoken with the seller of the house and he agrees with me that the closing price will be {$110000.00}. Rocket mortgage is telling me that I need to bring {$20000.00} to closing. I only have {$9000.00} in my bank. They initially told me that my closing cost would be included with my loan and that the only thing that I need to bring is less than {$4000.00} to closing. They keep changing the stipulations but refuse to talk to me. I have been refused a supervisor and I have also been reassigned to another loan specialist who refuses to talk to me. I had a meeting to speak with him this morning and wanted to include my dad because he understands finance language. Again the loan specialist refused to speak with me saying that he does not have time to explain things to me and I need to figure it out. Please audit my account, do you have my permission to pull phone calls, and help me. They tell me they do not have time and that I either do what they say or they will dissolve the loan. I need help because my family and I will not be able to close on this loan and we fear being outed to the street. We have lived in this house for three years abiding by the sellers program and we are in good standing with him. Please help us!
|
| 03/29/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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In XX/XX/XXXX my fianc had to be placed on short term XXXX to prepare for his XXXX. The XXXX took 6 weeks to kick in and I was worried since he was over half of the house hold income that we would fall behind on the mortgage with Quicken Loans. I was looking on the website to see if there was a 'skip a pay ' option like with my car loan just so we would n't be late the one month. I came across a " Application for Success '' form and filled it out thinking it would help us with the one month payment we were worried we would n't be able to make. Upon completion of the form I received a phone call explaining to me that the form was for a loan modification. I explained that a loan modification was n't for me, as I was not looking to harm my credit and modify my mortgage agreement. They said I could cancel it as it never happened. I never submitted the signed application as they said I could just cancel. A month later I received a letter from Quicken with an adverse action notice on my credit report. I again called quicken to see what it was about. They said it was part of my loan modification process. I explained again that I did NOT want a loan modification that I did n't understand what I was filling out because no where did it say anything about a loan modification. They said they would fix this and get back to me. They never got back to me. Now there is a {$120.00} fee on my monthly payment for the modification I supposedly applied for that I never wanted. They will not take off the fee. I needed help as we were drowning in bills missing 60 % of our household income, not added bills causing me to be late on the mortgage. I have requested calls from managers to explain why I am being charged for something that I never wanted and have not received a call. I have a few emails from a customer service rep assuring me someone will call but its been almost two weeks and no call. In the meantime my payment went from {$950.00} to {$1000.00}. I feel cheated and scammed.
|
| 12/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Reporting company used your report improperly
|
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Web |
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I spoke with a mortgage originator, XXXX XXXX XXXX # XXXX, and asked some general questions. At no point did I apply for a loan. At no point did I consent to a hard credit inquiry. After my brief conversation with XXXX, who was rude and in a hurry, I was contacted by my credit monitoring service who informed me a hard credit inquiry had been conducted! I called all the lenders I had spoken with to find out who made the credit pull. Besides XXXX, all other lenders told me they did not pull my credit because I did not apply for a loan and only asked general question. XXXX admits he pulled my credit. I, at no point, gave consent for a credit inquiry. XXXX claims that I did give consent, and that he reviewed the recording of our conversation. I asked for him to play me the recording to prove to me that I did provide consent, but he refused. I spoke with his superiors who were less than kind or helpful. Its obvious who trained XXXX in his predatory, unethical practices. I have requested a letter of deletion to provide the credit bureaus to have this hard inquiry removed from my account and restore my credit score, but they refuse. At this point I will be taking legal action to sue for for damages. Credit is an asset, and the wrongfully damaged this asset of mine. There is no reason for them to refuse to provide the call recording if I in-fact did provide consent! It would require minimal effort for them to have this issue resolved, but now Quicken and I will need to spend the time and money to hash this out in court. They also claim the permissible purpose guidelines were followed, but they were not. I did not provide consent, and they did not have a legitimate business need to conduct the inquiry because I did not apply for credit, I called simply to ask questions! Severely disappointed with this lender. Spare yourself the time and do not work with Quicken! I have reached out to the Colorado XXXX XXXX XXXX XXXX and the XXXX about having XXXX XXXX license revoked.
|
| 01/12/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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|
Web |
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Our HELOC has been approved a loan modification in XX/XX/2022 due to COVID-related hardship. We signed the DEED OF TRUST already with the notary public that they sent to our house. On the day of signing, the notary public also captured our fingerprints. And we have been paying the amount on time according to the official legal deed that we signed.
However, lately we've received letters of default from them. After reaching out and speaking to numerous agents over the phone, the research they conducted has found that they had made a mistake, and now they wanted us to sign another document to correct their mistakes and refused to acknowledge the deed that we signed and promptly removed us from collection and other default proceedings.
We refused to sign another document because we had already signed and we had followed all their proper procedures to apply, submit paperwork and review process, and signed a legal document that they had finalized for the day of signing and witnessed by the notary public that they sent to our house. More importantly, it clearly states on the deed that it is a loan modification agreement providing the fixed rate, and it also has the breakdown of the monthly payment and number of payments. And we have been paying according to the terms and conditions on the deed for more than 6 months now.
We escalated the issues to the Servicing Executive Officer or Servicing Escalation Specialist. She basically just wanted us to sign another document to correct their errors and continued to re-route us into cycles saying that we have reached the highest level of escalation with the executive office.
We don't think this is a right practice and it's totally unprofessional. It's totally wrong. How can we trust them they won't come back to us again in the future and ask us to sign again because of the other errors they made!
Therefore, we are writing to seek help and advice on how we should proceed this.
Thanks so much for your assistance.
|
| 03/11/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
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|
On XX/XX/XXXX I asked Quicken Loans my lender to remove our PMI. We have more than 50 % equity.
This is the letter I wrote and below my letter was their response.
XX/XX/XXXX Qualified Written Request XXXX ATTN : QUICKEN LOANS RE : REQUEST TO REMOVE PMI XXXX XXXX XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXX Ca XXXX WE ARE REQUESTING CANCELLATION OF PMI BASED ON THE HOMEOWNERS PROTECTION ACT AMENDED POLICY OF XX/XX/XXXX.
The Dodd Frank Act granted Authority to remove the PMI Based on our equity.
Consumer Financial Protection Bureau To Enforce Compliance XXXX XXXX XXXX XXXX IA XXXX ( XXXX ) XXXX Please see : XXXX : XXXX Please respond to XXXX & XXXX XXXX XXXX XXXX XXXX XXXX Please send response in the mail hard copy. Plus Please email to me at XXXX XXXX*Response from Quicken Loans Below************************** Good Afternoon XXXX And XXXX Thanks for the below email concerning the removal of mortgage insurance. Your loan is not eligible for the early cancellation of mortgage insurance. You have a FHA loan and mortgage insurance will be auto cancelled after it is paid to HUD for 11 years.
If you have any further questions though, please dont hesitate to reply to this email or call our team at XXXX.
Thank you for being a Quicken Loans client, and have a marvelous day!
XXXX XXXX Quicken Loans Client Relations Monday -Friday XXXX - XXXX EST Saturday XXXX - XXXX EST XX/XX/XXXX Qualified Written Request XXXX ATTN : QUICKEN LOANS RE : REQUEST TO REMOVE PMI XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ca XXXX WE ARE REQUESTING CANCELLATION OF PMI BASED ON THE HOMEOWNERS PROTECTION ACT AMENDED POLICY OF XX/XX/XXXX.
The Dodd Frank Act granted Authority to remove the PMI Based on our equity.
Consumer Financial Protection Bureau To Enforce Compliance XXXX XXXX XXXX XXXX IA XXXX ( XXXX ) XXXX Please see : XXXX : XXXX Please respond to XXXX & XXXX XXXX XXXX XXXX XXXX XXXX Please send response in the mail hard copy. Plus Please email to me at XXXX XXXX
|
| 09/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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|
I bought a house in XXXX XXXX with a mortgage {$320000.00} from the quicken loan company. The Rocket Mortgage is collecting money debts on behalf of the quicken loan. At the very begging of the Pandemic my wife lost the job. Then I apply for the forbearance plan and the Rocket Mortgage has approved and it has been extended up to XX/XX/XXXX of this year.
On XX/XX/XXXX I called Rocket mortgage and ask regarding some questions regarding my payments, because my total due amount is {$34000.00}. I heard about a loan modification and I asked some questions regarding that loan modification. After couple of minutes he said that I have been approved for loan modification and he asked that can you pay three instalment {$1800.00} for three months and there after they can give a permanent modification. My English language is not good understanding of spoken language is poor. I thought about that and the amount that I need to pay less than {$160.00} amount for the modification and I consent to schedule payments. However, they didn't mention that how many instalments I need to pay. I thought that the instalments amounts are XXXX as original mortgage agreement. Thereafter I received a letter yesterday indicating that the total instalments amount are XXXX. My wife didn't know anything about that and he firstly noticed that the instalments amounts through the letter. My wife is the main borrower of the mortgage. But they didn't discussed anything with my wife. Today I called them and i informed that they misled me specially the instalments amounts. Then I asked to withdraw my acceptance. They say that They cant do that and if I need to withdraw I need to pay total amount of the dues ( {$34000.00} ) at one time. Otherwise they will foreclose my house. I need to pay regular mortgage according to the original mortgage instalment after the forbearance plan and give me chance to pay the dues ( {$34000.00} ) at the end of the mortgage agreement or whenever I sell the property.
|
| 08/20/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
I reached out to Quicken Loans for a Refi. In XXXX. The Loan officer said we will piggy back the Previous Loan. I said Great .To get to the XXXX, In XXXX I made my Monthly Payment to Quicken Loans for XXXX on or about the XXXX or so. Around the XXXX XXXX when I get my SS check. In XXXX I did the Same thing on the XXXX XXXX. I sent in another XXXX for the Month of XXXX., The Problem is I closed my Loan on XX/XX/XXXX and the new Loan doesn't take effect till XXXX XXXX .I have a Letter and Emails saying overages will be refunded after Closing with in two weeks. They are refusing to send my Overage back saying the Put it on the Closing of the Last Loan. If so I wasn't told and I feel they Stole my XXXX. I want my Money back. I am a XXXX Veteran and they should not be taking advantage of those of us unable to travel to Michigan to fight them. I have never been Late with a Payment to them and always on time. My penalty here is Paying these Crooks Early for a Loan that was closed out. My new Payment isnt due tol XXXX XXXX at the new Rate. They took so Long doing my Loan I had asked for The New Rate and they could only say It would cost me more to have it but could not and would not tell me How Much it would cost. So I lost Money by them refusing to give me the lowest Int. on my loan be cause of being Lazy and uneducated to do so .I am very upset with the Lame excuses I am getting and All their Phone calls are Taped and logged .They of course refuse to give them to me as I have called at Least three time asking for my Money returned and was told in two or three weeks. Someone has taken it and I need it back as anyone else would. This Prolonging and obstruction isnt doing me any good after just having XXXX XXXX. If you can help Thank you. If not please advise who I can contact for help. Thank you for your time.
Sincerely XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Kentucky XXXX XXXX C XXXX H This is Quicken Loans out of XXXX Michigan who is trying to defraud me.
|
| 09/16/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
I got a new job in a town that is XXXX hours from where I currently live and work. I wanted to buy a house in the new town and move into it prior to my start date at my new job. I contacted Quicken Loans, and I was told by their agent that buying a house prior to the start date of my new job would not be a problem. I was pre-approved for a loan through Quicken, and I put an offer in on a house in the new town. My offer was accepted by the seller. When I told the agent at Quicken this, I was told everything was fine/there would be no problems. Then several days later, I was told that they would be unable to start the underwriting process until I had received my first paycheck from my new job. I have extremely good credit ; I have been employed in the same line of work steadily for 8 years ; I am currently employed and will be between jobs for less than one week ; I have a low debt-to-income ratio ; and I have an offer letter from my new employer which gives my starting date, the amount I will be earning, and that I will be guaranteed 40 hours per week. When I started the loan process with Quicken, they told me this was sufficient. Then, several days after the process was going, and after I had put down {$5000.00} EMD on the new home, they tell me that I will not qualify for a loan from them until I can produce a paycheck from the job in the new town that I will be moving to. They claimed this was because XXXX desktop underwriting program " requires at least XXXX pay stub [ Sic ] so we would n't be able to close until we have a new pay stub. '' I feel that Quicken loans purposely mislead me and was dishonest to me when they told me that I had everything necessary to get a loan and to close on a home prior to my start date at my new job. Furthermore, I do not believe that they are being completely truthful about the XXXX pay stub requirement, as I have multiple factors that point to my being an extremely safe borrower who has a guaranteed future income.
|
| 04/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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I received a solicitation from XXXX XXXX at Rocket Mortgage to refinance my mortgage. My current rate is very competitive and I told him I was not interested. I then received a letter in the mail indicating that my mortgage loan was denied when I never applied for any loan. I called Rocket Mortgage- and spoke with XXXX who advised that they should have advised it was withdrawn not denied. I told Rocket Mortgage that I should not have received any letters as I never applied or requested a refinance review or decision. She forwarded me to a resolution advocate, XXXX XXXX, who was very kind but did not seem to know how to fix the issue. She advised that I should not be concerned because credit reporting agencies were not notified. I told her that was the least of my concerns. I was concerned because it looks like Rocket mortgage was falsifying documents indicating that I tried to apply for a loan and was denied- which is not accurate or truthful. The " denial '' letter references a loan number but there was never any such agreement between myself and rocket mortage. XXXX advised this was not a " real '' loan number but just a way to keep track of client calls. I advised her that was a poor choice of labels and that if it says it's a loan on my letter- then it is a loan. I advised that I want a corrected letter from Rocket Mortgage indicating there was no loan application or request and that I was not denied a loan - that I did not apply for a loan.
This sounds very similar to a situation XXXX XXXX found themselves in a few years ago where they were opening accounts on the customer 's behalf after a similar phone call. XXXX XXXX was found to be in violation, held accountable, fined and resulted in lost business for XXXX XXXX. I do not think Rocket Mortgage should be allowed to continue this practice. If a customer is contacted as part of a marketing campaign, it should not be labeled a mortgage application unless they chose to apply for the mortgage.
|
| 01/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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I spoke to XXXX XXXX, a Mortgage Banker with Rocket Mortgage NMLS # XXXX a couple weeks ago asking about the products they offer.
He started asking for personal identifying information at which point I stopped him and explained I was not applying for anything. I just wanted to know if a certain type of mortgage product existed ( a home improvement loan above 80 % XXXX ). He responded that he understood and we were just collecting information to answer the questions. At no time did he mention running a credit check ( because I would have said NO ).
After speaking with him and determining the product I was interested in was not offered by them I ended the call and received a notification from XXXX XXXX that someone had checked my credit.
I called and complained because they ran my credit without my permission. I spoke to : XXXX XXXX Associate Resolution Advocate Rocket Mortgage T ( XXXX ) XXXX F ( XXXX ) XXXX She had to research and got back to me a week later stating that the banker asked my permission and I consented. I said I did NOT and she asked me what did you think your social security number and date of birth were for? She was very condescending and unprofessional which I imagine comes in handy when you have to lie to customers what actually took place in a converstation.
I provided that info because it was specifically asked for ( which is what prompted me to Pause the conversation and clearly state I was NOT applying for anything ) I went out of my way to clarify I was only asking a product question and they ran my credit without permission.
I have an excellent credit rating so it should be clear I dont wander around allowing banks to run my credit.
This is plain and simple dishonesty and a breach of ethics while handling my personally identifiable information.
See attached files. This inquiry no doubt knocked my rating from Excellent down to good. This can not be tolerated for such a mainstream company like Rocket Mortgage.
|
| 01/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
After being told by Rocket Mortgage 's " Customer Support '' that NO ONE who worked for the company could make an exception to their policy about re-clearing a returned debit I spoke with their Account Resolution folks. I was placed into a short term modification during which I would pay the past due amount over that time period by making larger payments. I asked numerous questions about the modification since it did not contain a lot of details. One of the questions I asked was about bringing my loan current this month, XX/XX/2023. I was reassured that I could pay the XXXX payment that had been returned for NSF twice this month. When I tried to pay the XXXX payment I was unable to do so. I then sent 2 separate email messages to XXXX After sending the first email I then tried to call two separate numbers identified as Rocket Mortgage numbers. After calling the first number I was advised via their XXXX that no one could take my call and that I could not leave a message. No explanation was given. I then tried calling a number identified as being for the Account Resolution staff. I spent some time navigating the XXXX only to ultimately get the same message.
I logged into their webpage again and found the following message posted : " Our call center is currently experiencing issues and we are unable to accept calls. All self-service experiences on web, mobile, or automated phone system are functioning as expected. '' Each time I've tried to make the payment online I receive the following message on their website : " We're unable to schedule, edit or delete your payments at this time. Please call ( XXXX ) XXXX to speak to a specialist. Our hours are Monday - Friday XXXX a.m. - XXXX XXXX ET and Saturday XXXXXXXX XXXX - XXXXXXXX XXXX ET. '' I suspect you can guess the level of frustration I am experiencing. XXXX makes it virtually impossible to reach any member of their corporate offices rendering them utterly unreachable for all practical purposes.
|
| 10/06/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
Quicken first committed bait and switch practices by stating I would get a full refund for a XXXX dollar deposit, when I did not receive the full refund I called to find out why, their terms and conditions state they can pull fees from that deposit.
Quicken then assisted the appraisal company in committing fraud by stating repairs had been verified as completed when they had not, resulting another inspection. I submitted evidence and was able to get this XXXX fee waived.
Quicken was caught in lies several times, they would tell me one thing about the process and then when I spoke to my realtor I found out the truth was entirely different. I believe this is because I am a first time home buyer with a small loan, Quicken tried to take advantage of me.
And finally they are committing extortion. My closing was pushed back several weeks due to their mishandling and even though weeks ago I asked them to get a fee waived by the appraisal company because this company committed fraud in order to generate more income ( they claimed they did not have full access to property when all sellers, realtors, and I can confirm all keys were available at time of appraisal. ) They made no attempts to get this corrected until XXXX ( this was requested XXXX ) and now that I am at closing I was informed I ca n't close on my house if I continue to fight these fees. If I close on the house then I waive my rights to fight the charges. They know that I have no choice to accept the extra charges because I had been required to vacate my current residence XXXX. I feel they purposely waited and backed me into a corner where they could take the most advantage of me. As they push my loan farther and farther back I get closer to the point where my rate will no longer be locked in, and they will have the opportunity to raise it, I am afraid this is the direction this is headed in, and again I will have no choice but to accept it because I desperately need a place to live.
|
| 10/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2021 I received electronic notification that my mortgage servicer had made a disbursement from my escrow account for flood insurance. This wasn't in the timeline of previous escrow expenditures. What was disconcerting is the current policy is still in effect today, XX/XX/2021 and expires XX/XX/XXXX. The premium paid included a increase in the premium, which I had not yet received, reviewed or had the opportunity to make changes. On or around XX/XX/XXXX I asked the servicer help desk why the disbursement was made 60 days before expiration of the current policy which I had yet to receive. Rocket Mortgage did not respond immediately and I followed up with a phone call. The " explanation '' was to allow for mail delivery which I think is not acceptable because Rocket Mortgage made the disbursement the same day they received a electronic invoice. By engaging in what is an internal policy they denied me the expected and reasonable opportunity to review and make changes to the policy. Which is what happened post expenditure. The fact that these changes were made and completed PRIOR to XX/XX/XXXX belies the reason for making the early disbursement. XX/XX/2021 I received notice from Rocket Mortgage that they have made my homeowners insurance payment and again there is a premium increase that I need to review and make changes. The payment was again made the same day they received the electronic invoice. The policy expires XX/XX/2021. As a retiree I review any increase in all of my expenses as the common refrain from the organization is.. '' it's only $ amt ''... not understanding across the board increases add up and can and do have financial and economic impact. I was told in a XX/XX/XXXX phone conversation with Rocket Mortgage resolution agent the complaint would be escalated but I'm not confident this will stop the practice. I need to make changes but as of today I have not received my renewal mailed XX/XX/XXXX by the insurance company.
|
| 10/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
In late XXXX 2020 I applied to Quicken Loans to refinance my home. After the formal application was made and I complied with all documentation requests, I was pre-approved for the mortgage. In early XXXX, about ten weeks after my application was first processed, I was told that my loan application was denied and that I would not qualify for a loan, because I did not meet XXXX XXXX qualification criteria.
At issue : I hold more than 25 % of the stock in an independent C-Corporation, and that corporation has a negative balance sheet. Quicken Loans is suggesting that having stock in an independent C-Corp with debt is somehow a financial liability to me, which is not the case. That stock is actually a tremendous asset, based on a recent company valuation. For the record, I'm not trying to use that asset in any way to qualify for the loan.
I have contacted XXXX XXXX and researched their guidelines, and do not see any guidelines that Quicken Loans could be enforcing, but I'm not a lending expert and I can't say for sure that such a guideline doesn't exist. I believe that either XXXX XXXX, or more likely, Quicken Loans is engaging in an unfair business practice that is unjustified, inappropriate, makes no sense, and discriminates against consumers like myself. I spoke at length with several Quicken representatives and ended up speaking to XXXX XXXX, Need Resolution Advocate ( XXXX ). XXXX, like his colleagues, could not explain any rationale for the criterion that they used to disqualify my application other than it was based on either an internal interpretation of XXXX XXXX guidelines, the XXXX XXXX guideline itself, or both.
I believe either Quicken Loans is misrepresenting the XXXX XXXX guidelines and employing unfair lending practices, or the XXXX XXXX guidelines are inappropriate and unfair to consumers. Either way, I have been harmed by this unfair business practice and I believe other consumers will be or have been harmed as well.
|
| 05/29/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I want to report the quicken loans / rocket mortgage company. I did a pretty approval XX/XX/XXXX and they did a credit check with my approval over the phone. Its almost 3 weeks I keep on calling and sending email for loan update. The mortgage Officer XXXX said its already in underwriting when I called 2 weeks ago. After a week I called and asked if they need any documents and she said all the paperwork I submitted is good. Since last week calling them no response. Yesterday XX/XX/XXXX I emailed their manager and file a complaint coz its been almost 3 weeks no update. The loan Officer XXXX called me and said I need to submit w2s and some paperworks again and when I submitted the docs requested I received a credit check alert. Its form the home mortgage company quickenloans. I called the loan Officer and asked why did you do a credit check again and now without my approval? XXXX the loan officer apologize and didnt explain. Today I received a call from the director of quicken loans and he apologized about their loan Officer XXXX and asked me they cant approve my loan because I dispute their credit check. I explained to the director that your agent didnt ask permission and she already checked my credit score 3 weeks ago and she already computed my monthly payment and said Im approved and it will be sent to underwriting. Director said my credit score fornVA loan is not good my score is XXXX. I told him I dont need an approval now I just dont want them to do a credit check and what they did yesterday checking my credit score without my knowledge and permission is bad! Thats my concern thats what I told him. He apologized. I told him I will report and dispute it to credit bureaus.
This company should be asking permission coz I didnt authorize and allow to check my credit score because they already did 2 -3 weeks ago. They just apologize for their employees mistakes and didnt take any actions thats why I said I will find I different lender.
|
| 03/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
On XX/XX/2022, at XXXX am, I received a call from Rocket Mortgage ( also known as Quicken Loans ). They are the holders of my current mortgage, and they said that I could refinance, that way I could take money out to pay off my credit card debit. I was asked how much I paid for the unit which I told him that it was around {$210000.00} and I was also asked if I knew what the current sale price on my unit. I told him I did not know so we both went on to XXXX and it came up to {$280000.00}. He said that was good. I talked with them for XXXX minutes, where they went through the whole refinancing process. We even went through the breakdown on my credit card bills. They gave me all the figures of what my new mortgage payment would be and how much extra cash I would have after I paid off my debt. They went through the entire process of the refinance even telling me that I qualified for the refinance without a home inspection. When they got into the final piece of the mortgage Application, they said they had a series of questions which I was not obligated to really answer. But after qualifying I did not see a problem with answering. There was XXXX specific question about XXXX. Some of the questions was XXXX XXXX, XXXX, XXXX, XXXX, or XXXX XXXX. I answered that I was XXXX XXXX. After I answer the question, he suddenly says something like oh I will be right back, I made an error in your application. He comes back and says oh I forgot to put in the unit number then everything changed. First, when we started this process, I gave them my address which included the unit number. My current mortgage is with Rocket Mortgage, so they had my address and unit number already. According to Rocket Mortgage I still qualify but for less. Just a fraction of what he quoted me. At that point I was suspicious, and I was angry because if I had not said XXXX XXXX, I am quite sure there would not have been an issue. I was discriminated against by Rocket Mortgage.
|
| 03/30/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Good afternoon, This is where i currently am. I have an issue with my dealings with XXXX XXXX. First, a little background information.
Sometime in mid XXXX, I contacted Rocket Mortgage for an FHA cash out refinance. During this process paperwork was submitted, credit was pulled, income was verified, appraisal was scheduled and, according to XXXX, the underwriter was actively reviewing my information. During one of the earlier phone conversations, I was told, by XXXX, " You don't have a mortgage payment due until XXXX. ". I understood this to mean that XXXX 's payment was unnecessary, as Rocket Mortgage was handling things. Some time later, I was asked for verification that XXXX 's payment was made. When notified that it was not, XXXX told me that I was disqualified due to there being a XXXX day late on my current mortgage. I was acting on information provided to me via a phone conversation, so as you can XXXX, I was a bit upset.
I have contacted my current mortgage company, and they have agreed to review the case to have the late payment removed, but I have no proof that the phone conversation happened. I reached out to XXXX to verify. He refused to cooperate. I contacted XXXX, who also refused to cooperate. I asked for transcripts to the phone calls to submit to my current mortgage company, and was told that they would not be released, as they are proprietary. As you can see, I have very limited options.
I am again asking for transcripts to the phone calls between XXXX and myself regarding my application. I have reached out to Rocket 's XXXX XXXX regarding this matter as well. It's quite simple. Please release the transcripts, so I can submit them to my current mortgage company. They'll amend my payment history due to extenuating circumstances, and I can refinance with another lender. It's really no more complicated than that.
As of this writing, I am being stonewalled.
Thank you for your consideration.
XXXX XXXX XXXX XXXX.
|
| 07/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Thursday XX/XX/XXXX my loan was cleared to close. On Friday XX/XX/XXXX the closing was cancelled a hour before scheduled closing due to findings on current property. My mortgage broker and myself have been reaching out for answers since the closing was canceled. Today we were told the loan was denied due to the rental agreement being adding after the Debt to income was an issue. This is within QL guidelines. My dti was well below 50 % even without a lease. XXXX didnt like it above 37 % dti so we provided a lease.This issue came up and was resolved after the lease agreement was provided. If this was truly a problem this loan would have never been cleared to close. The ideal of me getting a new property was to use my current property as an investment property. When the debt to income issue came up I just provided the rental agreement to show the property will be rented. The renter lease agreement started XX/XX/XXXX. Now I am in a situation where I have no where to live. Legally I can not evict the renter. I did everything right to make sure there would be no issues during this process. I spoke With multiple people at QL and other lenders about this situation. It does matter what time during the process you resubmit the rental agreement. That should not be a reason to deny the loan. The house is current being rented. The rental agreement starter XXXX and my loan is being denied on XX/XX/XXXX due to a issue with my current home being rented. If the house is currently being rented why is this a issue? No one has ever seen this issue. I honestly feel like I am being discriminated against. I also contacted multiple people by email and no one responded. I am currently homeless. No one from QL would speak to me on this issues. My mortgage broker and real estate agent all feel I was discriminated against and treated unfairly. No reason my loan should have been denied. I also lost all the money I invested in the property during this process
|
| 02/23/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
A ) XX/XX/XXXX - pre-approval from Quicken Loans for VA loan financing up to $ XXXX {$900000.00} B ) XX/XX/XXXX - property under contract for purchase offer of {$690000.00}, option period of 14 days, fee {$350.00}, ( end XX/XX/XXXX ) C ) XX/XX/XXXX - travel accommodations booked, home inspection purchased D ) XX/XX/XXXX approximately XXXX central time, received notice from Quicken Loans that underwriting can not qualify applicant for purchase amount.
E ) XX/XX/XXXX - XXXX central time, phone resolution discussion with Quicken Loans who admitted income was not properly vetted during pre-approval process and complaint filed with Customer Relations.
F ) XX/XX/XXXX - XXXX pacific time, resolution from Quicken Loans, proposed reapplication timeline for financing would result in option period expiration with potential for further losses ( XXXX XXXX XXXX ) without guarantee of financing secured for contract.
G ) XX/XX/XXXX - XXXX pacific time, client relations offer to refund {$500.00} application deposit, refusal to compensate for additional financial loss due to improper vetting for pre-approval Amplifying information : I am filing a complaint against Quicken Loan. I received pre-approval after going through initial underwriting for up to $ XXXX $ XXXX and made a purchase offer under the pre-tense of qualification. Just prior to close of option period on home purchase, Quicken Loans notified me that I did not qualify for the VA loan due to an issue presented that my spouse 's income no longer qualified due lack of a confirmed job offer to area of the new primary residence. At no point prior to this were we notified that this would disqualify us for VA loan finance. No new material financial information was provided or updated from initial pre-approval/underwriting. Home inspection fee, option fee, travel and accommodations had already been booked/executed by the time we received notice and were unable to be cancelled or refunded.
|
| 08/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
In Late XXXX or Early XXXX of 2020 and in view of the pending lockdowns I had no idea how my income from the practice of law would be impacted. As an abundance of caution I voluntarily entered the Forbearance program created by the CARES act and consistent with the GSE guidelines. By XXXX of 2020 I had concluded that the income I was receiving would likely not increase in the foreseeable future ( my conclusion was correct ) and advised Quicken/Rocket mortgage that I wanted to have my loan modified consistent with my future income and exit forbearance. After some back and forth with their employees I was advised that I would be placed into a TPP with payments of {$1900.00}. I received no formal TPP documentation. After I made the 3 payments required by the servicer a modification was ultimately offered however, without my knowledge or consent, the servicer decided to misapply my payment for XX/XX/2020 and after satisfying the interest owed with that instalment applied the balance to future interest amounts violating both the terms of the contract documents and California law on payment application as first articulated by the California Supreme Court in the Monroe v. Fohls decision. Rather than correct their error and reduce my outstanding principal balance the servicer opted to insist it's application of the funds was correct. I have since learned that the capitalization of unpaid amounts was not authorized by either the Interim Final Rule or the Final Rule regarding modifications nor was I advised of that fact until after it had taken place. Quicken/Rocket also failed to modify my loan on a go forward basis and, instead, retroactively changed figures including a backdated Escrow Analysis. While they ultimately corrected the Escrow Analysis they have continued to insist that they properly applied the XX/XX/2020 payment and capitalized unpaid amounts contrary to the provisions of the Interim Final Rule and subsequent final rule.
|
| 04/14/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have tried numerous times to apply for a home for me and my kids. Trying to purchase a house thru Quicken was going to be my 3rd attempt. I was skeptical going in, however for the sake of my kids I was willing to try. After I applied for the mortgage, I was conditionally approved pending the documentation needed to get the final approval. All was going well until Quicken needed proof of the down payment. When I supplied the bank statements, the underwriter had declined the documents I supplied because they wanted a document that showed the URL address of the website. I supplied them with the bank statement directly from XXXX XXXX XXXX. As its the one that gets mailed to my home. They stated that was not good enough. In fact they stated it looked like a document I had created on a word document. I was absolutely appalled. I work in the mortgage industry, and I have never accused a customer blatantly of creating false documents. That is not for me to imply, there is a whole separate team for that, called XXXX. Every financial institution has one. So for an underwriter to make the assumption on his own will, told me they had truly discriminated against me and my family. Was it perhaps my race, the fact I was a single mother, or a woman. Either way, this was totally uncalled for. Even though I knew I was not required to go the extra mile, I was willing to. I offered my logins, screen shots, branch print outs signed by a teller, everything. And it was not good enough. The processor told me on the phone, and the calls are recorded. So if the call is pulled up, you can hear when she tells me my documents looked to be made thru a word document. I have heard in the past that Quicken was a bad company to deal with, however I was willing to give them a chance. But now, I see why people were saying. And mostly minorities who were telling me. Unless your someone else, or make a substantial amount of money, they will treat you different.
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| 04/25/2016 |
Yes |
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- Settlement process and costs
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Web |
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XX/XX/2015 I contacted Quicken Loans after received an offer from them for a home loan. The offer I received was for 3.625 APR FHA 30 years. After speaking with a few folks and agreeing to our credit being pulled and putting a good faith deposit up, we began the processing of refinancing my partner 's home so that I could be included on the deed to the property and the mortgage. The mortgage broker only offered us a FHA Streamline Refinance and I asked several times if this option will ensure that the Warranty deed for the property is updated to include me name. Each time he assured me that it would ( another Bank had told us we could not do this type of refinance because they would n't be able to add me to the Warranty deed and Title. ) We were quoted an APR of 3.99 % for the FHA streamline and told we should go with this option because any other option would be too difficult since it would require a home inspection etc. We proceeding and closed in about 3 weeks on the refinance. No issues over the last year, until recently we had to sell our home because we are relocating across the country. During the closing process, the title agency determined that in fact my name was never added to the Warranty deed for the property and that while I was liable for the mortgage, had something of happened to my partner I would have had to went through probate court because Quicken failed to update the Warranty dead as promised. This not only slowed down the closing on our home, but added frustration because for a year I had believed based on what I was told I was added to the Warranty Dead for the home and never was. Therefore I was paying on a mortgage to a house which I did not legally own. It was very shady to know that Quicken either failed to update the proper paperwork with our Country regarding the Deed or flat out lied in order to get me secured on a mortgage even though I would not legally own the property. It was very misleading.
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| 08/11/2022 |
Yes |
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- Trouble during payment process
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Web |
Older American |
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Rocket Mortgage offered me a forbearance in XXXX under COVID Relief. I had no knowledge of the program until they informed me the loan was a VA loan and I eligible. They were aware I was a successor and Executive of the Estate as my sister passed in XX/XX/XXXX. They had approved me as a Successor in XXXX. They spoke with me every month from XXXX, approving me for continuance each month. They gave me a list of options prior to starting the forbearance. At the end I selected the rent being placed at the end of the mortgage. I use this time to make many repairs as I was using the home as a transitional home for XXXX Veterans. When I selected this option, they informed me that they had mistakenly approved me and demanded the 12 months payments in full. At that time it was approximately {$27000.00}, they refused payments demanding full payment and since that time they have tried to foreclosed and increased fees to {$54000.00}. They had the property appraised over 80 % of the value informed me I couldnt short sale because I had too much equity, which was false. I put the house on the market based on their false value from XXXX to XXXX, I couldnt sell its it was overpriced. After debating this appraisal, which no one ever visited to see the property, the sent out s second appraiser in XXXX. The house was only valued at & XXXX compared to their appraisal for {$480000.00}. I disputed the foreclosure in XXXX, but still being charged the fees. They said they would work with me after the second appraisal ; however, they had started the foreclosure and scheduled it for XX/XX/XXXX. Their predatory schemes has caused me pain and suffering. Their mistake will cost my sisters grandchildren to lose their legacy. When I call them, I am being misled snd misinformed. They should honor the agreement that was signed. They have been misleading, misrepresenting policy and unfair. I dont feel like I should lose the property based on their mistake.
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| 03/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I closed on a cash out refinance with Quicken Loans ( now Rocket mortgage ) in XXXX of XXXX at an interest rate of 3.99 % for a 15 year mortgage.
About three months later they contacted me repeatedly ( over 20 phone calls ) to tell me that they could refinance my mortgage at a lower rate ( in the 2.5 % range ). I agreed to go through the process as it would decrease my interest costs. Over the next 4 months I repeatedly responded to multiple requests for documentation. I responded to every request. They told me the closing was delayed due to Covid and kept extending the process. Eventually they decided that they wanted to run my credit report again ( the third time in a year ) and then suddenly ended the process in XXXX. The process lowered my credit score and prevented me from obtaining a home equity line because of their false promises of an imminent closing.
One month later they began calling me again to say that they had a new process and could now refinance my loan. They called me over 30!! times. Eventually I decided to try again ( given they had completed the first mortgage in XXXX I assumed they were being sincere and maybe just had a Covid related hiccup ). With that said, I again fulfilled every information request they had. After two months of providing documentation to them, they contacted me to say that due to a change in underwriting requirements which they refused to explain ( XXXX XXXX from the Leadership Team called me to tell me that ) they could not complete my refinance..
After closing my loan they have begin calling me again to refinance my mortgage.
Their abusive process has cost me significant time and money due to the negative effect it has had on my credit score and the associated additional interest costs I have incurred. Tey have tied me up for over 9 months with promises to close on a loan that apparently they never had any intention of completing.
Thanks, XXXX XXXX XXXX XXXX XXXX
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| 04/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I spoke with a representative about the tax payment that was coming due. The person explained how Quicken Loans manages the process for the customer and what to expect. I asked him to let me speak with someone that could give the details of keeping the payment at the current level. I spoke with a person that gave me details of what would be the outcome of a refinance. I have explained to several persons that have been calling us from Quicken Loans for weeks to refinance the mortgage. We inform them that the mortgage was just refinanced last year and that we aren't interested in refinancing our mortgage.
During the conversation on XX/XX/XXXX, the representative mentioned a payment of $ XXXX/mo. through a refinance process with no PMI involved. I told the person that sounds great but my wife and I would not be interested. Thanks for your help and have a good day.
On Friday, XX/XX/XXXX, my wife reads me an email that I had yet to read from my inbox about a credit inquiry for a new loan, etc. We gave no one permission from Quicken Loans, didn't hear them ask if it is alright to check our credit, or didn't expect anyone to do a credit check. This is an invasion of our credit information for the sake of Quicken Loans trying to " churn '' the loan to make money through the number of fees, etc. that come from a mortgage closing process. We understand the business community in all areas is currently having a difficult time. But, thank God we have not missed any payments to any creditor. Please let Quicken Loans know we do not appreciate being used in any way to line the pockets of businesses that already have financial resources way beyond retired persons such as my wife and I. Please let them know this information on our credit report needs to be removed as it bears no merit. I, nor my wife was asked if our credit could be examined to qualify for any additional loan actions through Quicken Loans. Thank you for your help.
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| 07/25/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a home loan with quicken loans ( end of XX/XX/XXXX ) I disclosed there was a foreclosure in the initial questionnaire. I was told I was approved for an FHA loan. They put me in contact with a realtor and I started looking at homes. I found a home that I put an offer on, paid {$400.00} for the appraisal and {$320.00} for the inspection. I was still looking as the real estate market is rather low right now. I was speaking to another lender and disclosed the foreclosure to her and she looked up my credit report and said I would not be able to even start looking for a home until XX/XX/XXXX. When I called quicken loans they assured me that everything was going good and our closing date had been moved up to XX/XX/XXXX. I then began asking how this was possible when I was just told by another lender it was n't possible until XX/XX/XXXX. Then they started fumbling around and changing their words. My wife called and spoke to a XXXX XXXX Representative who " investigated '' the situation. My wife asked her how this was not their fault for allowing us to move forward and pay out {$400.00} for the appraisal and {$320.00} for the inspection. We were lucky enough to save the earnest money of {$3500.00} that was also paid out. If I had not spoke to another lender I would have also lost that. We would have never found out until underwriting which would have been too late to save anything ( if they would have caught it ) The Loan Specialist I was working with seemed over whelmed and over loaded as he could not keep his accounts straight, he asked myself and my wife multiple times regarding the car loans we currently have and only asked 1-2 times regarding the foreclosure. I feel that they are at fault and need to pay us back this money. If they had not given us a false approval we would have never paid out the money we paid. I feel that I was taken advantage of and even a bit violated by what they have put us through.
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| 10/07/2018 |
Yes |
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Web |
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Hi, I applied for a loan with Rocket Mortgage to purchase a property in XXXX GA.
The total amount of the loan is around {$140000.00}.
I want to say and certify I never purchased a house in USA and I am not familiar with the process or with any type of loan.
Rocket Mortgage recommended me to apply for a FHA loan to purchase the property and this is what i did.
During the process, I specified several times to all the parties involved including, my real estate agent, Rocket Mortgage banker and the insurance company, that my wife and my kids are in XXXX and till my wife will get her visa approved, there are lot of chances that I will rent the property.
Rocket Mortgage told me this is a " first time buyer residence '' but NEVER mentioned I will not be able to rent the property.
It's only at the closing, XX/XX/2018, the attorney made me signed a paper saying I will HAVE to move in and I CAN NOT rent this property for a year but it was already to late and I kind was obligate to sign.
The attorney advised me to contact Rocket Mortgage to try to fix it.
I contacted several persons in Rocket Mortgage, explained my situation but they kept telling me there is nothing they can do.
I also told them, my wife is in this Visa process for over a year now and if in XX/XX/2018 she will not get her Visa approved, I will have to move back to XXXX and work from the XXXX branch of the company I am working for. Which means the house will remain empty and I will still have to pay the mortgage, why I would apply for a mortgage that will put me in this position at the first place. It was them mistake, not mine since they suggested me to take this FHA loan.
Now I am contacting you please, first to complain about Rocket Mortgage and also to see if you can refer me to the right place where they may give me an approval to rent my property according to my circumstances.
Thank you.
Please contact me if you need any further information.
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| 12/01/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I recently refinanced my home through Rocket Mortgage ( Quicken Loans ). I was told my loan was due on the first but I had until the XXXX to pay before my loan will be considered past due.
It was going fine with auto pay until Rocket Mortgage ( Quicken Loans ) decided to change the date for their billing statement to the XXXX of the month. No advanced notice was given that if I did not change the date of my auto pay that I would be considered past due.
It was not until I received my last billing statement in the mail that my loan showed that I was past due by one payment.
I consider this a deceptive practice by Rocket Mortgage ( Quicken Loans ). If I now had to show my billing statement to someone in order to obtain a new loan it would show that I'm late by a payment.
I contacted Rocket Mortgage ( Quicken Loans ) and they advised I'm not really late and it just shows that I am on the statements. This makes absolutely no sense. If I'm not really late why are my statements showing that I am. Since I am very concerned about what is on paper along with what my credit report shows this has forced me to move my auto pay date to the beginning of the month. Moving the auto pay to the beginning of the month also forces me to move up my payment by one pay check which impacts my overall budget.
Rocket Mortgage ( Quicken Loans ) should be ashamed of themselves for such an underhanded and deceptive practice. They advertise a mortgage experience engineered to amaze and this definitely does not fall into that category. I'm completely disgusted by this billing experience.
I would like my mortgage statement fixed to show that I was never past due since according to them I'm not and it just shows that I am.
It makes me wonder it they think they move the statement date up that they can have more funds on hand sooner to originate more loans. If this is not the case I would like them to explain why they would do this.
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| 06/20/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XXXX XXXX, 2017 I spoke with a loan officer at Quicken Loans regarding a property that I am purchasing in XXXX, DC. After discussing the available products and interest rates, I agreed to proceed with an application in order to receive a pre-approval as requested by my seller.
I was unaware at the time of the decision that the property that I was under contract on does not qualify for a conventional mortgage from XXXX XXXX as it is a new construction condominium and those properties do not qualify for delivery to XXXX XXXX from Quicken.
Had I known this information at the outset, I would not have proceeded with the application process for two reasons, first, I spent about an hour reviewing my credit status with the loan officer ( after which I was approved for the mortgage then rejected due to the XXXX XXXX restriction ), and second, I did not want to be adding hard credit inquiries to my credit report if there was not going to be any way of proceeding.
After pulling my credit and completing the application, the loan officer asked about the property and knew right away that it would be a problem, which of course it was. My issue is that I received a hard inquiry for a loan that Quicken Loans will not ever approve and Quicken Loans is not willing to ask the credit agency to remove the inquiry ( which there is a process for doing but may have a financial cost to them. ) I raised this issue with Quicken Loans and was informed that while they regretted that the question of the property type was too late in the interview process to avoid the credit pull, there was nothing that they would be prepared to do to rectify the inquiry on my report which resulted in my score being immediately reduced by the credit agency.
I am unable to recommend Quicken Loans to other consumers given a process that is punitive to people 's credit which the company is unwilling to resolve to the benefit of consumers.
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| 05/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Quicken Loans was incredibly responsive and aggressive to get our business for our loan refinance. Our payoff on our existing mortgage was {$230000.00}. I had numerous discussions with the loan officer explaining to him that we were not interested in paying discount points or rolling the cost of the prepaids or escrow balances into the loan. The only thing we wanted in the loan was the actual closing costs we were going to pay.
The loan officer emails me a screen shot of a rate that beat the other competitors, and showed a loan amount of {$230000.00} - {$1100.00} above our payoff. I asked him to confirm that I was reading things correctly - {$1100.00} in closing costs - and he did so.
We applied for the mortgage refi on XX/XX/XXXX, paid our {$500.00} good faith deposit, and were fully approved by XX/XX/XXXX. Since then, I've called numerous times to check on the loan, and was told they were having difficulty securing an accurate payoff from our servicer. On XX/XX/XXXX, I called our servicer and was told the payoff had been sent to Quicken repeatedly, including most recently to a specific email address. They also sent me the payoff, which I later had to forward to quicken to get the loan proceeding toward closing.
I finally get a call from Quicken on Friday, XX/XX/XXXX to outline our closing estimate. Our closing costs were going to total {$5800.00}, not {$1100.00}. Their complaints department escalated the matter, but were unwilling to adjust the closing costs to what was originally promised.
I have requested my {$500.00} refunded and have been told they have to review all communications before they're able to consider refunding my deposit as it goes toward paying their costs on the loan, like an appraisal, that have already been spent. It's called a GOOD FAITH deposit. I expected them to operate in good faith just as much as they expected me to operate in good faith. Instead, I get a bait and switch.
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| 07/30/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In the middle of XXXX I began applying for a mortgage. I had gotten pre approval letters from 3 lenders for USDA Guaranteed loan. I was approved by Quicken loans had an approval letter, and put in an offer on a house that was to be built.
Everything was processed, and when I asked for the next step in the process, they told me it was the " good faith deposit '' of {$500.00}, that would be used to pay for the appraisal and roll into the closing costs. I was assured this would be refundable, as the appraisal wasnt going to be done until the home was built. Of course, this was never mentioned until I pointed out that they were not my only potential lender, as I was shopping around, suddenly, they needed a deposit.
DO NOT AGREE TO QUICKEN LOANS GOOD FAITH DEPOSIT AGREEMENT!
after 8 weeks, and submitting every document requested, i was told last night that Quicken loans was unable to approve me through USDA financing. My very next step was to ask that the deposit be refunded. This morning I got a call trying to convince me to borrow money or get a gift for a down payment, since my only option was going to FHA loan. When I told them that was not an option, they told me the appraisal had been done, and the money was not refundable.
The appraisal they gave me and my request for a refund were both dated XX/XX/2019.
I was adamant that the money would be refundable, and was told the appraisal would not be completed until the home was built. This was only a deposit to continue to process my loan. I was lied to.
I feel that the lender is a scam, knowingly progressing to a point of no return, then having it all blow up in my face, walking away with my {$500.00}.
How could I get to this point with USDA financing, only to be told they cant do it. I am aghast.
Why would a company request an appraisal for a home not yet built, knowing full well they will not be able to finance the loan with the agreed upon terms?
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| 02/02/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Quicken Loans sent us a letter dated XXXX XXXX, 2015 informing us our house was recently determined to be in a flood zone. The letter stated we had 45 days to purchase flood insurance. We immediately began the process. Our insurance company, XXXX, told us that all flood insurance policies have a mandatory wait period of 30 days. We experienced enormous difficulty getting proof of insurance to Quicken - despite numerous calls, email and fax attempts and various Quicken employees confirming receipt of the insurance policy and assurance that all was well. Despite that, Quicken force purchased flood insurance with a start date of XXXX XXXX, 2015 - a full 3 weeks before they even sent us the letter! Eventually they removed the policy, continuing to hold us responsible for XX/XX/XXXX and XX/XX/XXXX - the months we either did n't know or were mandatorily blocked out with the wait period. The two months that Quicken has retroactively forced flood insurance is only slightly below the quote we received for a full year policy from XXXX. That only began our problems with Quicken. The quest to understand changes and charges to our mortgage began in XXXX 2015 and sadly continues still. I can not say how many times, more than dozens, I 've called and emailed asking very specific questions to understand the costs and changes to our mortgage payments on a fixed rate loan. I can not understand how a financial institution does not know this information at the touch of a button and why it has been taking so long and still no information is known. Our mortgage payments have fluctuated and increased by several hundred dollars a month! We need help getting specific details of costs and really want to spread the word on Quicken 's shady business practices. We could not regret more our decision to refinance with them. Having a mortgage on this property for 11 years with never a problem before Quicken really says something about them.
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| 12/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Rocket mortgage assumed my loan as the mortgage servicer, this mortgage has been in force for approximately 5 years. The escrow disbursement for payment of property taxes has always been received by check prior to XX/XX/XXXX of the current tax year for payment. I received my XX/XX/XXXX billing statement on XX/XX/XXXX. ( statement date XX/XX/XXXX ). Under the escrow it indicated that there was XXXX disbursement, I called Rocket Mortgage service help line ( XXXX ) XXXX and spoke with XXXX. She acknowledged the expected disbursement date of XX/XX/XXXX in the account notes but did not have a reason or any further information as to why my tax escrow check had not been sent. She did state that it should be sent before the tax due date in XXXX. I explained that the escrow check needed to be received before XX/XX/XXXX. Then paid for tax purposes as had been done for all other prior years. I requested that the escrow tax check be overnighted by XXXX, She stated that she would forward the concern to the Tax and escrow department ( I was told that I could not speak directly to them as they were not customer assessable ) and they would call back within XXXX if not that same day. I was called back by XXXX XXXX. XXXX hrs later, she restated that the escrow for taxes would be sent prior to the due date in XXXX and had no further explaination but said that the tax and escrow department would now call back within 48 hours if i wanted them to, I said I needed to speak to them now as the deadline to pay my property taxes was within that 48hr window. She again stated that that department couldn't be accessed directly by the customer. I then asked if there was someone to lodge a complaint with either with the company and/or federal regulatory agency. She said no that isn't something she was aware of and knew of no other contact numbers. I stated that I would do the research myself and that how this CFPB complaint came about
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| 07/15/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I applied online at Rocket Mortgage by Quicken for a loan pre-approval. I had to give all of my and my wife 's financial information, social security number ect ... Then I was told I was preapproved up to {$390000.00}, which is the amount of the house we were looking at. I asked for a loan estimate prior to giving them any further information and was told that I would not get that until I supplied them with the actual property we wanted to purchase. Since the house we were looking at went into a pending status, we will have to continue our search, but I still need to have an estimate of the amount they are going to charge me for closing cost. Their agent refused to give me a loan estimate. He said it is required for them to have the property address that we are buying. I do not believe this is true because thousands of people do a pre-approval before even beginning to search for a home. I explained to him that the home had gone under contract with someone else and that we were back to the drawing board. We do not plan to spend more than 400K for a home and I asked him to use that figure for the loan estimate form. He again refused.
This is his email : ( As was stated prior, a full address is needed to obtain a Loan Estimate. Without the full address, a loan estimate can not be issued. Current numbers sent in email, are the closest estimates for the programs you requested & those numbers will change daily until you get an actual home & LOCK in the rate itself. Will be happy to issue you a Loan Estimate once you have a property w/full address. Thanks XXXX Enjoy the day!!!
Appreciate you XXXX XXXX XXXX | Senior Purchase Banker Direct : ( XXXX ) XXXX | Toll Free : ( XXXX ) XXXX XXXX Cell : ( XXXX ) XXXX | Fax : ( XXXX ) XXXX | NMLS # XXXX It is my understanding that if I apply for a loan, which I did, they have 3 days to supply the loan estimate. They pulled a credit report, so the application was done.
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| 04/18/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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We've had issues with Rocket Mortgage ever since the loan originated and our family of XXXX plus pets were XXXX for 10 days.
I lost my job in XX/XX/2022. I was slated to collect unemployment. Since losing my job, I have called numerous times to Rocket Mortgage to explain my situation and to try to get on a forbearance. I have sent, faxed, scanned, and took pictures of paperwork to send into them to get approved for the forbearance. For the longest time every time I'd call in they would say they needed my medical forms from my doctor for my sickness? which I would have to explain each time, this is due to me losing my job in XXXX, not because I'm sick. Rigamarole.
XX/XX/XXXX ( I believe ) I spoke with a XXXX or XXXX, and she advised me that a partial claim has been approved and the next payment will be due XX/XX/XXXX. She explained this is a trial period, it is scheduled, modification packet is coming in the mail ; we would still get collection calls but not be reported to Credit Bureaus. Okay, so I assumed this was the forbearance we have been requesting and it's gone through. That is incorrect.
We've been reported to the credit bureaus, and I contacted Rocket Mortgage yet again to go over our mortgage. I spoke with XXXX on the Account Resolution team and told him what was going on. He says we were never approved for the forbearance. We were put on hardship resolution so our payments were reconfigured. I asked why? He said because they never received all the paperwork for the forbearance. I said but I sent in everything? He said yes he sees all the paperwork received. I said then why was it declined? It wasn't declined, it was never processed. Why? because they didn't get all the paperwork. But I sent in all the paperwork- yes you did. So then I asked to speak to a supervisor and left a message for XXXX XXXX. I have yet to get a callback. I really feel like they are not handling our loan correctly.
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| 04/25/2021 |
Yes |
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- Trouble during payment process
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Web |
Older American |
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XX/XX/XXXX I purchased my home with XXXX XXXX Mortgage in XX/XX/XXXX. After living in my home for 1-1/2 year, I received a call from Quicken Loans offering me their service with regards to refinancing at a lower rate. I agreed and the closing took place in XX/XX/XXXX. My mortgage payment went from {$1100.00} toXXXX and I was very pleased. Nevertheless, in XX/XX/XXXX I receive a letter from the XXXX XXXX Tax office requesting payment for my XXXX taxes, all this time I thought Quicken Loan/Rocket Mortgage had handled the monetary part of the contract. My understanding was that the mortgage payment covered the principal, homeowner insurance, taxes and the escrow account, etc. Quicken Loans/Rocket Mortgage paid {$260000.00} ( incurred late fees ), original amount was {$2500.00} had it been paid on XX/XX/XXXX.
After my above explanation, here comes the disturbing ( scary ) part : I received a Annual Escrow Account Disclosure Statement dated XX/XX/XXXX, with an increase to my mortgage of {$480.00} beginning XX/XX/XXXX. Supposedly I did not have enough money in my escrow account. Why now? I have always had funds in my escrow with XXXX XXXX Loans. I have had four other homes and never did I encounter any problems with my escrow accounts. I called Quicken Loans/Rocket Mortgage about their letter and the woman I spoke to could not explain what happened, but did ask if she could transfer me to the loan dept. to request a $ XXXX loan to have it deposited into my escrow account. I declined and told her I did not need another bill and asked that she have someone call me, no one ever called. Now from XX/XX/XXXX to XX/XX/XXXX my mortgage will be {$1500.00}, afterwards it will be {$1200.00}. This is outrageous, I do not have this money and never in my right mind could I have imagined this happening to me. I am speechless and confused ; I find it to be totally incomprehensible and unfair. Please, I need your help!!!
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| 03/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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My wife, son, and I have lived in our house at XXXX XXXX XXXX XXXX, VA for 20 years. The past 7 years have been a downward spiral as far as finances, so I filed for Bankruptcy. The bankruptcy was dismissed and I contacted my lender, Rocket Mortgage ( RM ), and requested help. RM agreed and restructured my loan on a trial basis. I paid XXXX payment and asked RM if I may enroll in auto-pay straight out of my bank account. RM set it up, and I was on my way to rebuilding our lives. I placed money in the account so it will always be paid. In XXXX, I checked to see how much I needed to add to my RM account and noticed they never took XXXX or XXXX payments. I contacted RM and inquired if they were restructuring again. I was hoping they realized the high rate I was paying was too high, but RM explained they wrote down my account # incorrectly. We got everything straightened out, or so I thought. XX/XX/, XXXX RM auctioned off my house without warning. No mail, no email, no phone call. now RM say sorry, There is nothing they can do now. They can very easily take our home of 20 years, but can not tear up auction papers. In fact part of my downfall started when I refinanced with RM and XXXX XXXX stated I will PMI, which I didn't want. XXXX explained do not worry about it, just call me back after one year and you can have it removed. When I did that, RM explained it never works like that. My mortgage was more expensive that ever. I will make my last two payments since they did not take it out originally. A representative almost allowed me to do that yesterday, but like always, put me on hold only to come back to me with a solemn tone of indifference. I am a good man who had a rough time with family XXXX and finances off the chart, but now I am rebuilding only to be kicked back down. Please listen and give me a chance. After all, I was doing the right thing and Rocket Mortgage 's mistake has cost me everything.
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| 01/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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XX/XX/XXXX This is a complaint against Quicken Loans on two matters involving Breach of Contract/Failure to perform after demanding fees and being paid for the services. Quicken loans has previously been contacted on these matters.
1. Quicken Loans, LLC., of XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX, refinanced three properties for me and my husband in XXXX XXXX and to date has REFUSED/FAILED to record associated deeds and other recordable documents despite charging fees for and being paid for the recording, and for forwarding the recorded documents to us, thus exposing us to legal perils of non-recordation.
By comparison, prior loan owners recorded and provided us re-conveyance documents within 6 weeks of loan closing dates.
One property with loan number ending in XXXX closed on or about XX/XX/XXXX. Second property with loan number ending in XXXX closed on or about XX/XX/XXXX. The third property with loan number ending in XXXX also closed or about XX/XX/XXXX. Documents attached.
We fear that Quicken Loans will transfer the loans to other servicing companies who will claim they are not a party to collecting fees and recording documents thus allowing Quicken to CHEAT us of fees we paid and expose us to legal fees to get the deeds and other documents re-prepared and recorded.
2. Quicken Loans, LLC., of XXXX XXXX XXXX XXXX XXXX XXXX MI XXXX, refinanced property with loan number ending in XXXX for me and my husband that closed on or about XX/XX/XXXX.
Quicken Loans collected prepaid interest and fees in exchange for skipping mortgage payment for XX/XX/XXXX. But Quicken Loans failed to pay off the loan as scheduled. Consequently, we paid our mortgage for XX/XX/XXXX to then servicing company including the interest and fees for which Quicken charged already charged and collected. Thus, Quicken Loans forced us to DOUBLE PAY interest for XX/XX/XXXX and Quicken Loans refused to REUND it. Document attached.
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| 05/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX I requested that QuickenLoans released my escrow account.
I received my escrow account for XXXX XXXX XXXX, XXXX, CO XXXX.
I was surprised that I received a refund check for only {$0.00} cents for it.
Reviewing the paperwork It stated They estimated and I paid you from XX/XX/XXXX to XX/XX/XXXX a total of {$1300.00} But They will ended up disbursing a total of {$890.00} for the entire year.
I asked what happened with the difference of {$460.00}? No answer was given.
I asked if the money was owed to me that I needed a check for it.
Then They told me They were sitting on {$880.00} dollars in my escrow account.
I asked They paid the remaining taxes for XXXX ( {$250.00} ) that are still due from the escrow account They hold.
Doing this the escrow account to a balance of {$620.00}. After that, I asked They submitted a check for the balance of {$620.00} after They made that payment.
Then I requested They closed my escrow account after the last tax payment for XXXX was made ( {$250.00} XXXX and They had provided the money back to me that They are still holding : If it is : $ XXXX {$620.00} this will be {$1000.00} total owed to me.
On XX/XX/XXXX I paid you {$100.00} for a BPO so They would eliminate my PMI. This was done because the value of the house came back higher than the LTV of 90 % They are still holding the house hostage for, although I paid You {$100.00} for a BPO.
With this BPO They house was valued at {$95000.00} The original loan amount was : {$53000.00} LTV is : 56.15 %. They are obligated to eliminate the escrow account when the LTV is less than 80 % value.
I asked They closed my escrow account accordingly after They made the last tax payment for XXXX for {$250.00} and submit a payment to me for what is owed to me.
I told them I would continue paying for insurance by myself.
They declined ALL OF MY REQUESTS.
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 03/02/2018 |
Yes |
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Web |
Servicemember |
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We contacted Rocket Mortgage / Quicken Loans regarding the purchase of a new home during this process talking to XXXX XXXX Mortgage Banker Email : XXXX Phone : ( XXXX ) XXXX, ext. XXXX Fax : ( XXXX ) XXXX NMLS # XXXX During the three way teleconference over the phone between my wife, myself, and XXXX we went over the options for our closing and APR 's availabe we agreed on a APR of 4.125 and {$2000.00} from Rocket Mortgage/Quicken and {$3200.00} from the builder to cover all closing costs. We would use the {$1800.00} remaining from the builder to purchase a refrigerator instead of using the entire {$5000.00} from the builder to Rocket Mortgage/Quicken which when discussed with XXXX as an option if we used the entire {$5000.00} that would result in a lower APR of 3.75. When receiving the closing disclosure on XX/XX/XXXX we identifed that Rocket Mortgage/Quicken did not call and discuss with us them taking the entire {$5000.00} towards closing which should have changed our APR from 4.125 to 3.75 which was prevously promised and told to us by XXXX. This is very unprofessional and very deceiving especially when I was being transferred from one duty station to another in a condensed time period. Rocket Mortgage/Quicken had ample time to notify use to get our consent prior to closing of these huge changes which they did not. XXXX 's supervisor XXXX XXXX fixed some of the mistakes on XX/XX/XXXX like the missing {$2000.00} promised to us from XXXX at closing but could not change the APR since this would alter our closing date of XX/XX/XXXX. As a result of their unethical practices we were forced to close on XX/XX/XXXX with an APR that was not promised to us if we gave Rocket Mortgage/Quicken the full {$5000.00} from the builder towards closing. We should have waited but as an XXXX XXXX XXXX with 22 years of service I could not do this to my family of five delaying the closing date that we agreed upon.
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| 10/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
- Confusing or misleading advertising or marketing
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Web |
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My mom ( XXXX XXXX, last living parent ) passed away and left everything to me and my brother. I was paying the mortgage while we were waiting for the time to pass with the MD courts. Since time was almost up and I could see that mortgage rates were really high, I asked Rocket Mortgage about what happens when this situation comes up ( because my mom 's mortgage rate was really low and affordable ) and her loan was with them. I called to get things started because the article they sent me made it seem like I could do exactly what I wanted to do ... keep everything the same and just switch it to my name since I already knew I could pay for it ( and I WAS paying it the whole time after my mom passed ). Well, they told me that I couldn't do that because my mom 's loan wasn't assumable so I had to go through an entire purchase process which includes all of the fees ( closing, appraisal, application, etc ). Plus, I lost equity money in order to make the new payment ( with the way higher interest rate ) affordable. I was an emotional wreck and rushed to sign paperwork because I had to " lock in '' the interest rate since the rates were climbing every day. Well, now that things have calmed down a little bit with my situation, I found out something while continuing with all of my mom 's estate paperwork and processes. It turns out, I was right and it's FEDERAL LAW that mortgages are assumable in this situation. I reached out to Rocket Mortgage and all I get is the run around. I ( and my brother ) have been frauded out of money and I will NOT let this go. I never should have had to go through a purchase process, I never should have had to pay all those extra fees, I should have been able to just keep my mom 's loan ( and interest rate ) and kept paying exactly like I was doing. But instead, Rocket Mortgage decided to make a bigger profit and fraud me rather than helping me do what I was asking about.
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| 09/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have a mortgage for my primary residence at XXXX XXXX XXXX XXXX, XXXX, NM XXXX, with Rocket Mortgage. XXXX XXXX from Rocket Mortgage called in late XXXX and offered me an opportunity to lower my mortgage payment by changing the loan term from 15 years to 30 years. Me and my wife have a high credit rating and stable jobs but lowering our financial burden is desirable at this time. So we went along and made some financial plans anticipating a lower house mortgage payment in near future. We really thought it will be a quick process since we already have mortgage on the house with them. We completed the application, provided needed information and documents, consented to pay all their fees for the loan refinancing. Later we were told that appraisal was a bottleneck and if we stick around she will get it done. In XXXX XXXX told me to stay patient that she will get it done and that Rocket Mortgage has never turned down a loan because of appraisal. In early XXXX she told me not to go with another mortgage company. She said Rocket Mortgage is willing to pay for the appraisal fee {$600.00} if we wait for another couple of weeks. She said she was pressing on the Appraisal Team in their office to expedite it. In the middle of XXXX I received a call from someone in the Rocket Mortgage office who said that they do not keep applications open more than 60 days. It is company policy to withdraw an application which we can not process within 60 days. " I am sorry. Please find some local mortgage company '' I thought it was unfair and deceptive process. I believe they should not be charging me so much in refinancing costs or asking for an appraisal when they already service my loan for over XXXX years and I have paid off almost half of my principal amount. Why would they even need an appraisal when they already service the loan.
XXXX refused to talk to me or called back to explain or offer a path forward.
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| 10/27/2020 |
Yes |
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- Trouble during payment process
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Web |
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My mortgage was included in a chapter XXXX bankruptcy that was discharged XX/XX/2020. The Trustee 's office sent the final payment in XXXX and I began making payments in XXXX. I noticed Quicken Loans was not applying the payments to my loan and that the funds were sitting in some partial payment unapplied account.
The first time I called Quicken Loans they said they would only speak with my attorney because I am in bankruptcy. I informed them that the bankruptcy had been discharged and sent them the discharge document that they claim they did not receive. I was told it would take 90 days to process. When the 90 days was up and I saw no change, I contacted them again and sent a print out of all of the payments that were sent to them through the trustees office which totaled {$65000.00}. I asked them why the payments had not been applied to the account and was told the trustees office did not tell them how to apply the funds.
I even sent a letter requesting that my account be corrected and that I also wanted a detailed print out of all my payments and credits for the last 5 years because there seems to be errors not only on my billing statement, but my credit report, and my annual tax statement. It has been over three months and I have not received a response. This year I have received 3 different tax statements from Quicken Loans, all incorrect.
I received my XXXX billing statement today and it shows that I owe {$13000.00}. It also shows an unapplied balance of {$22000.00}. When I first started questioning the errors on my account in XXXX the unapplied balance was {$6000.00}. This means its been almost 2 years since they have applied payments to my account.
I have even requested to speak to the bankruptcy department only to be told that I am not allowed to speak to them.
My credit report is also showing a past due balance even though they have received full payments every month.
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| 08/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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The appraisal was not done fairly. QuickenLoans representatives told me that they were not allowed to communicate with the appraiser to influence the valuation of my home. The appraisal was ordered on XX/XX/XXXX, XXXXthe appraiser came to my home about a week later. Two days after the appraisal the appraiser called me and said, Mr. XXXX they want to do this on 10 acres.
I told him, They tried to do this in XXXX when I refinanced this same property. Why would I choose to do that when I have 8 acres free and clear with my current mortgage. I also said, Im not signing anything that has more than the number of acres already financed, 2.143 acres ( this amount is crucial to my complaint ).
( Confirmation of the following statements can be found in the attached appraisal ) The appraisal was ordered on the XXXX of XXXX and was not completed until the XXXX of XXXX. In XXXX my home appraised at {$200000.00}. This appraisal would reduce my property value to {$170000.00}. The appraiser said that he used the sales of other comparable properties to determine the valuation but none of them were outside the city limits, as mine is. Neither did any of the properties, that had been sold, have even an acre of land. The one comparable which had more than an acre ( not sold ) had under 1.5 acres.
I can not confirm this, but the valuation of the remaining 8 acres is about {$3500.00} per acre. That amount times the remaining 8 acres would be $ XXXXthe exact amount of the difference between this last appraisal and the XXXX valuation. Were there not any other properties sold that compared more closely to mine? Two acres on my frontage road ( raw land ) would easily sell for {$10000.00}. I will also add that I have not gotten any indication from the appraisal district that any property values have decreased, but only to the contrary, they have increased! I should also add that I am XXXX and of XXXX descent.
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| 03/04/2019 |
Yes |
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- Trouble during payment process
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Web |
Older American |
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My house was hit by a tree XX/XX/2018. My insurance company responded promptly. Being that damages were over 40,000.00 I had to sign the check over to Quicken Loans in XXXX Michigan, they received it ( according to their records ) XX/XX/2018, I sent it in XXXX. This is the beginning of my nightmare ... my insurance company gave me startup money in which I immediately hired a contractor. The roof was replaced and new siding reconstructed, All walls, cabinets and carpeting tore out, new electrical ruffed in and flooring fixed. Now Im out of money and have been since XX/XX/2018.
I have been through six employees and one executive officer at Quicken Loans, sent all required paperwork six times which they continuously lose. My contractor has contacted them, sent them the same paperwork ( the paperwork trail is way too much to include here! ) and the copies of Georgia Law on homeowners can be their own contractor on house repairs or they would not have given me a building permit, and the phone number to our local Codes and Enforcement Office so that Quicken Loans could inquire for themselves! I have requested the interest on the monies they are holding and they stated it would be applied to my mortgage-as of yet it is not accounted for on my statements.
My husband had a XXXX over all of this and XXXX! My insurance company should not at this point have to continue paying for our temporary housing Quicken should! A total waste of insurance money. All I want is to get my house fixed and move back home! This is a total violation of my homeowner rights and I have found I am not the only person this has happened to! And today I get another request for the same paperwork Ive sent them six times before! I am so XXXX XXXX I have lost weight to XXXX pounds and I am not in good health either with XXXX and no iXXXX XXXX. XXXX causes XXXX flair ups so Ive been to the doctors to try and circumvent that.
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| 03/21/2017 |
Yes |
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- Application, originator, mortgage broker
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Web |
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Summary - we are distressed homeowners with a short sale in our history ( dated XX/XX/XXXX ). We are eligible for traditional FHA financing 3 years from this date per multiple sources. We contacted Quicken Loans to see when we would eventually be eligible for mortgage financing again. The representative we spoke with ( XXXX ) repeatedly assured us we were eligible for FHA financing at 4.25 % ( with 3.5 % down payment ) with a manual underwriting process immediately. She obtained our credit report in XX/XX/XXXX. XXXX up-sold our eligibility to us and our realtor for approximately one month. When we eventually found a home, and submitted a contract, XXXX asked for a {$400.00} good faith deposit, and an application. Our loan process was then handed off to manual underwriting in mid-XX/XX/XXXX. Immediately, the representative from Quicken Loans Manual Underwriting told us that we were not eligible for FHA financing due to late payments from the short sale in XXXX. This was information available to XXXX since she ran our credit report. Then the manual underwriter sold us on a ARM 5/1 product with an interest rate of 7.325 % with 20 % down payment that I could of obtained from a local broker. At that point, I began to wonder if this was a bait and switch operation, requiring {$400.00} payment before speaking with the underwriters, and upselling a higher rate interest rate product after a home contract had been established ; thereby taking advantage of potential home owners that are emotionally vested in a home. This was simply unsatisfactory. Since we have been declined, I have repeatedly attempted to retrieve our {$400.00} deposit, get an apology for being misled, and obtain compensation for our time, and our realtor 's time wasted over the past month. So far, I have been unsuccessful. Can you please assist? The Quicken loan # is Application # XXXX.
Sincerely, -XXXX XXXX cell / text ok XXXX
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| 08/14/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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My daughter recently tried to help us move and get a mortgage through Quicken Loans.. She was at my home and on the phone with them.. My wife was also in the room. I was busy playing with my grand kids and on the computer when this conversation was taking place.. I got alerted when I heard some personal info being shared. I immediately took notice and informed my daughter that whatever she was working on or with whom, to not let them run a credit inquiry on my behalf. I am in the midst of rebuilding my credit and did not need this at this time.. Too late. The Quicken loans representative informed me that he had spousal permission to authorize the inquiry.. I do n't understand that this is legal.. My daughter had been in conversation with my wife at the time and told my daughter it was ok to run a report.. However I did not authorize this action.. Is spousal consent legal?? I have contacted Quicken Loans and disputed this but to no avail. They tell me this is legal.. I feel very angry as I do n't think this is a good business practice.. Whom does it benefit? They did n't write the loan, my credit suffers and they walk away.. I thought Quicken Loans would do the right thing and remove this inquiry as they clearly stated they can hear me in the conversation strongly urging them to not pull my report. Quicken Loans absolutely wants to do nothing to help me the consumer. they told me to come back when my score was better.. They hurt my score by an unfair tactic.. Why would I ever want to do business with such a company! Again I never authorized this inquiry and our family is busy as others and I think Quicken loans was being very deceitful in the process of talking to my daughter.. I thought they would do the right thing when they pulled the tapes, but they refuse to do the right thing and let me the consumer suffer.. Please people do not allow your family to do business with Quicken Loans!!
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| 01/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a convention mortgage for a purchase with quicken/rocket mortgage in late XXXX. When a closing date was set for XX/XX/XXXX I requested to see my closing disclosure on Friday XX/XX/XXXX. I had not seen an updated Loan estimate since application. When I contacted the closing specialist I was provided with a snap shot of the loan details. Such as loan amount interest rate and first payment date. I also have a screen shot of what information there was. However I had specifically requested to see my closing disclosure so I could see exactly what the fees where. I was then advised I would see that at closing. I quickly protested that I wanted to see my closing disclosure which I should be provided 3 days before closing. After several phone calls, I was sent the closing packet that included my CD. My CD was incorrect as I did not want escrow which I had communicated before we ever went to a closing team. I told my closing specialist she would have to check on that. I never heard back until XX/XX/XXXX. In which I was told the wire had been sent and it couldnt be changed. I believe this was a ploy to pressure me in to closing. However, I said that my loan documents were not right and I wouldnt sign incorrect documents. At that point I was told they would recall the wire and work on removing the escrow. As of today XX/XX/XXXX I have not heard anything from the closing specialist. When I log in to my account it shows my loan has closed and that I owe them a payment as of XX/XX/XXXX. I have also received a XXXX for a loan I do not have. As of today XX/XX/XXXX I have been on the phone with the company for over two hours with no help or resolve. I am extremely upset over their customer service as well as their poor transparency in making sure I see necessary documents such as the loan estimate and closing disclosure. Not to mention the loan that I am showing due for that I didnt take.
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| 04/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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On XX/XX/2021 Quicken Loan contacted me offering some rates and costs for a possible 10 year refinance home mortgage. The person from Quicken Loan I talked to was Mr. XXXX, XXXX ( XXXX ). XXXX XXXX was very insistent trying to convince me, that the offer he was giving me was a great one and that I had to take it otherwise it might be gone the next day. I have to say I was Quicken Loan Customer time ago so I just asked this person to send me an e-mail with the details of the offer or post it in my Rocket Mortgage account for me to review it later on and reach back only if I consider the offer to be convenient for me.
To my surprise my wife and I received, fist on XX/XX/XXXX, a copy of our corresponding credit reports Quicken Loan throw XXXX had pulled out on our behalf and on XX/XX/XXXX we received a Loan Estimate Package # XXXX containing additional credit reports being pulled out from XXXX, XXXX
After trying to get clarification from Quicken Loan XXXX XXXX, XXXX XXXX ) they argue now that in fact gave them approval to move forward with this which is 100 % false. They are saying not only that I gave them approval to pull out our credit reports but that I provide them my SSN, which never was subject during our conversation. My wife was not even in the call, so it is not possible for her to had given approval for this.
I am very concern now about?
- The way Quicken Loan is misusing people 's information, new costumers and old customers like in our case.
- I consider this to be a fraud, maybe only from some agents who might be getting a commission every time they get at least a Loan Estimates sent out, I do not know. But I believe this needs to be addressed.. What if it becomes something bigger and they start now closing refinances with the clients not even knowing about it - Our credit reports got damage. They decreased already XXXX points as a result of this fraudulent action.
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| 03/23/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I built my house in 1992 and refinanced a 6.78 to a 4.3 with Quicken Loans I did not take any money out just wanted to get a better interest rate. I explained that I had 10 years on my current note and did not want to do another new loan and I had a conventional. When I received my paperwork after the closing they had transferred my conventional into an FHA and I was charged with PMI ..I never had to pay PMI on my first loan and they did not appraise my home for the proper size and rooms. I was told they DO NOT consider basements as part of the home but my basement is open and has a full bath, bedroom TV room and weight room. Quicken Loans told me I would have to wait until the 5 years of PMI was paid before I could do anything and now it is complete but I am still locked into a new 30 year loan which means I will be paying on my home for 60 years. This is atrocious in so many ways and I was told by the my loan director director that I could appeal after the 1st year but he quit and I could not get anyone to talk to me about what they had done I should have been notified before closing that my loan was being taken from the conventional to the FHA they just transferred without my knowledge. I was told also that I would be refunded on my credit card the {$500.00} that I had to put down but that never happened either. I am filing this complaint because I was deceived and now I am stuck in another 30 year loan on a home I built in 1992. My house is XXXX square feet and they only appraised XXXX square ft. and that is why they charged me with the PMI I have never been late on my house note and they had no right to transfer my loan and charge me with 5 years of PMI on a house that was 20 years old. Quicken Loans should be liable for what they have done on my loan and I am asking for your help in having my note re-written as I would have had only 5 more years to pay on my home. Regards XXXX
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| 10/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Quicken Loans I had an autopay set up on the loan. The payment amount had been the same for the entire term of the loan. In fact, I always overpaid the amount due each month.
I moved in XX/XX/XXXX. I updated my address with Quicken Loans for all mailed statements in XX/XX/XXXX ( in a timely manner Quicken Loans contacted me by phone in XX/XX/XXXX to let me know that the impound account ( tax payment ) had increased and that I had a new monthly mortgage amount. I was traveling abroad at the time, but I DID call Quicken Loans back and spoke with an agent. It was late XXXX ( around XX/XX/XXXX ) and I let them know that I would send the difference for XXXX ( new payment amount - autopay amount that had been sent in early XXXX for regular monthly payment ) PLUS the entire new amount for the XXXX payment immediately by mobile banking from XXXX XXXX XXXX. I immediately initiated payment from XXXX XXXX XXXX on XX/XX/XXXX. The payment was received by Quicken Loans on XX/XX/XXXX and they had reported me to the credit bureau on XX/XX/XXXX.
Note : I DID make payment for XXXX in a timely manner ( on/around XX/XX/XXXX ) but they put this amount into an escrow account bc it did not include the {$9.00} increase for taxes. I DID speak with Quicken Loans to explain that I was over seas and would make payment immediately on XX/XX/XXXX. The Quicken Loans agent made a note in my account and said that would be acceptable to them. I have filed numerous appeals with Quicken Loans, I have zero history of ever making a late payment with them, and they continue to refuse to remove the late payment from my credit report. My credit dropped from XXXX to XXXX as a result of this report ( for a discrepancy of {$9.00} ) which I paid BEFORE the XX/XX/XXXX deadline to be reported to the bureau AND I had communicated my situation to Quicken Loans prior to the deadline. Thank you, in advance, for your assistance.
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| 07/28/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2020 I applied for a home loan with Rocket Mortgage and I was denied because of something called a " Mortgage Credit Score. '' I have never heard of such a thing and I was a Realtor for many years. And I have purchased 4 homes myself, so I'm pretty versed in the loan process.
I would have never filled out the credit application if they had explained that my credit score ( which was good enough for an FHA Loan according to FHA.GOV ) was meaningless.
I have painstakingly worked to improve my credit over the last 2.5 years after leaving my ex who ran my credit into the ground. I haven't attempted to run my credit at all until yesterday. I'm still working hard on my credit and I even pay to have it monitored and reported via XXXX XXXX.
Rocket Mortgage 's application is clearly misleading the applicant. They ask for the applicant to choose a credit score range that best represents their credit score, but they never mention a " Mortgage Credit Score '' which will matter most, not their actual credit score.
Before filling out the application, I called Rocket Mortgage to make sure they would finance tiny houses with FHA loans. The representative said yes and to apply on their site. So I did.
I had done my homework by checking with FHA for their minimum credit score and they listed a minimum of 580, never mentioning this " Mortgage Credit Score ''. According to XXXX XXXX, I am in the 600 's. So I was immediately denied. I would not have an issue with them denying me if they had CLEARLY stated in the application that everything is not based on your regular credit score, but a " Mortgage Credit Score ''. This is VERY misleading and they don't even offer you a way to leave a review for them online so I can't alert others to be aware of this.
This hit to my credit report will now bring my score down. Which may not be anything to them, but it's everything to the consumer.
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| 08/23/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
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Web |
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XXXX/XXXX/2015 spoke with Quicken loans and provided my credit card number for a deposit for an appraisal. Locked rate good until XXXX/XXXX/2015. XXXX/XXXX/2015 credit card charged {$400.00}. XXXX/XXXX/2015 Appraisal ordered. Appt set with appraiser for XXXX/XXXX/2015. Appt with appraiser cancelled by Quicken x XXXX without notification to me or explanation. Appraiser informed me that XXXX asked her the following day on both occasions to rebid the appraisal. Difficulty obtaining information from XXXX on several occasions. Requested my money back. Deposit agreement states " If your application is denied or withdrawn, for any reason, we will refund your deposit, minus the actual cost of your appraisal and credit report ''. No appraisal has been performed. I 've requested XXXX times or more that my money be refunded and XXXX has not responded to my request or refunded my deposit money. Email from XXXX of Quicken Loans dated XXXX/XXXX/2015 XXXX XXXX quoted below, but I have yet to have my money refunded. I have been contacted by XXXX XXXX via phone XXXX and have returned her calls x 2 requesting my deposit money refunded but she has refused to respond to this request simply returning my calls and wanting to " explain '' but making no response to my request for why my deposit money has not been returned. Contact information : XXXX XXXX Solution Consultant, ( XXXX ) XXXX ext. XXXX.
I am hopeful CFPB can assist in obtaining my deposit money. After reviewing other complaints on the internet since my fiasco, I have learned that this appears to be a common strategy for Quicken Loans to refuse to refund deposit money.
" XXXX XXXXXX/XX/XXXX at XXXX XXXX ( ET ) Hello, I apologize for the frustration. The appraiser is still awaiting assignment, and we will not close by XX/XX/XXXX. I will contact our banker to get your refund, and have the loan canceled.
Thank you, XXXX '' Thank you.
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| 09/07/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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We refinanced our mortgage with Quicken Loans in XXXX XXXX. We had the money to pay it down under the 80 % required to avoid a PMI payment, but the money was not liquid and would have been difficult to get immediately. The broker informed us that the PMI payment would drop off as soon as our LTV was under 80 % ( or possibly 78 % ). We then proceeded to pay down the mortgage as we said we would, and it was under 80 % right around XXXX of XXXX.
We notified Quicken Loans that the loan was under 78 % and they told us that they could not drop the PMI without another appraisal ... ... just 3 months after the loan was refinanced. Without this appraisal they now intend to charge us PMI insurance until XXXX, when the PMI would have dropped off naturally.
This is a 15 year fixed mortgage and the LTV is currently around 75 % based on the original appraisal. Nothing has happened that could possibly decrease the value of the house between the refinance date and when the principal was under 78 % ( or the present ). The real estate in my area has also had no major fluctuation in that time.
I believe the mortgage broker was deceptive and should have informed us that this could happen. We were very clear about our plans to pay it down and our ability to pay and our plan to pay it off within months. We could have sped up the pre-payments to be under whatever deadline they have assessed here. If we would have been informed then we could have also paid the money up front and avoided this all together. We had ample savings at the time the refinancing was done to pay it down at the time of refinancing, and can prove this.
I also believe the servicing department is being oppressive by requiring an appraisal just months after the refinancing. I could pay the appraisal fee and let it go, but I 'd rather make a point to file a complaint in hopes that other people do n't get cheated like this.
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| 12/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American, Servicemember |
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SUMMARY : WE ARE BEING FINANCIALLY PENALIZED BY ROCKET MORTGAGE FOR ENTERING INTO A MORTGAGE FOREBEARANCE/LOAN MODIFICATION.
My family originated a XXXX, conforming Mortgage with ROCKET MORTGAGE in XXXX of XXXX. We were current on payments and in full compliance until COVID hit and I lost my stream of income as primary earner/payer. We applied for and commenced COVID Mortgage forebearance in XX/XX/XXXX. As of XX/XX/XXXX we resumed normal payments of our Mortgage.
Also in XX/XX/XXXX, we filed an NSURANCE CLAIM for roof damage we had sustained in a prior wind/hail event in South Carolina and were awarded a Net Claim Payment of {$28000.00} on XX/XX/XXXX.
Upon receiving the settlement check, to which ROCKET MORTGAGE was a named party, we endorsed the check and followed ROCKET MORTGAGE 'S stated rules for an Insurance Event UNDER {$50000.00} - to wit : they receive the check and promptly pay the funds back to the Mortgage Holder to complete the repairs.
Yesterday, XX/XX/XXXX, we spoke with a Director in ROCKET MORTGAGE Insurance Claims group ( XXXX XXXX XXXX, who informed us we would have to accept partial payments under their " monitored claims '' guidelines. She explained this was due to our participation in the COVID Mortgage Forebearance program.
Unfortunately, after understanding ROCKET MORTGAGE 'S stated, published process for sub- $ XXXX insurance claims, we had engaged a contractor and paid a {$1000.00} deposit contingent on full payment at time of scheduled service. We will lose this money as a result of ROCKET MORTGAGE 'S predatory scheme to withhold our insurance settlement.
I have read that it was NOT CFPB 's intent that consumers be penalized in any way for participating in the COVID Mortgage Forebearance programs, but ROCKET MORTGAGE is clearly violating that spirit and intent.
Please help!
XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX, SC XXXX XXXX XXXX XXXX
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| 03/20/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Rocket Mortgage/Quicken Loans like to do the bait and switch. I applied for a XXXX mortgage loan. I was then contacted by XXXX XXXX who said that he would need to run my credit and upon finishing that, I was PRE-APPROVED! Now to ensure everything would be ready when I found my dream home, I would need to submit all my documents and provide all my personal information to go ahead and close on the loan now. I was quick about providing everything and they even set me up with a realtor to " start looking for my dream home ''. I decided to download the app to stay on top of everything and found the loan amount to be around XXXX. I immediately called XXXX and asked what was going on because we discussed XXXX but that is not showing on my portal. He put me on hold and " pretended '' to be confused as well. He then tells me that my credit does not support a XXXX loan and it won't be able to be closed. Why was this not disclosed before I provided all of my personal information and documents?
I ask XXXX why this happened and why he was not honest about the amount I was pre-approved for and he states that the change happened in another department. What?! It made no sense. Needless to say, I ended my business with them immediately. A month later I get a text asking for permission to run my credit to get me to closing ... .what??? You guys are trying to trick me again, I tell them they do not have permission and that I did not appreciate the bait and switch just to gather my most sensitive and personal information. The " senior '' specialist named XXXX XXXX said he was " Sorry I feel that way. '' I informed him it was not a feeling but what actual transpired. I am filling this formal complaint so others are aware of these unethical practices. No one should be lied to, just to gather personal information and then offered almost half of what was originally offered via " pre-approval ''.
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| 05/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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I started a refinance with Quicken Loans LLC in XXXX of XXXX. Loan # XXXX. I am also the XXXX XXXX on the file. Right away I had problems. First they told me my XXXX number for my company XXXX XXXX XXXX that I've had since XXXX was wrong. I called IRS and they said Quicken was wrong. Quicken then said it was not up to IRS it's up to FHA. I called FHA and a supervisor said Quicken was wrong and sent me a screenshot of my FHA XXXX number. I sent in a complaint to CFPB. Quicken backed down.
Quicken then spelled my street name wrong. Their escrow and title company had to over rule them and correct it in the computer. They had my dba wrong. They had the funding figures wrong. I had to correct everything.
Finally I thought we were ready to close. But this is what my complaint is about. They said a mobile notary would come to me. I spoke to the first one and set up a time. I got a call before the appointment and the notary said she'd overscheduled and cancelled. I spoke to a XXXX XXXX who said she was supervisor of closings at Quicken. Her address is XXXX XXXX XXXX XXXX Michigan XXXX. I told her I would prefer to sign at an Escrow or Title office. But they had another notary call and she said she could make it. I told her I'd like a copy of what I sign and if she doesn't have a machine I have my scanner right here. She said no. I could not copy what I sign. She said it was against the law.
I have always been aware that a person should get a copy of a contract they sign. I've been in the business a long time and have seen every escrow or lender give a copy of signed papers to borrower. XXXX XXXX said this is their practice.
I volunteered to meet at My bank or any escrow to sign but she said no it has to be their mobile notary. Obviously the notaries are not independent. Because they won't make a copy of my signed contract I'm not confident they are being honest or independent.
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| 01/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was contacted by my mortgage company Rocket Mortgage on XX/XX/XXXX by XXXX XXXX about refinancing my loan or borrowing money against it but I declined. Then XXXX called me again on XX/XX/XXXX to pressure to borrow. Then on XX/XX/XXXX Rocket Mortgage Banker XXXX XXXX started calling, texting and emailing me pressuring me to refinance my existing loan. He committed mortgage fraud by misleading me that my current interest rate was 6.2 % on 24 years and to pay {$4800.00} in closing fees to refinance to 5.99 % on 15 years while doubling my monthly payment would be best. My loan is actually currently at 2.99 % on 24 years and I have already refinanced this loan with Rocket twice in 4 years. I started the procedure but on XX/XX/XXXX I figured out the scam and I contacted Rocket in writing to XXXX XXXX stating to cancel my loan request. I also told XXXX this on the phone the same day. All my requests were ignored and I was ambushed with calls and texts from Bankers XXXX XXXX, XXXX, XXXX, and XXXX XXXX pressuring me to refince the loan. On XX/XX/XXXX XXXX called me and was told to cancle the loan and stop calling me. He immediately called back 30 seconds later. No matter how many times I requested to not be contacted and stop the loan application Rocket would not take no for an answer and cancel the loan. Rocket was named and lost a class action lawsuit in XXXX for this very practice. I was forced to file a XXXX XXXX XXXX complaint just to get the loan cancelled and the harassing sales contact to stop. After the XXXX complaint XXXX XXXX from Rocket responded that the bankers did not make the alleged statements but the contact would stop. All calls are recorded with Rocket so this statement is false. I would like for Rocket to stop contacting me and be prosecuted for the mortgage fraud and XXXX XXXX to be terminated and prevented from committing mortgage fraud to future clients.
|
| 11/16/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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|
Web |
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I wanted to refinance my home equity loan and first mortgage. I am currently living in an apartment in XXXX while my husband works, while our home is in XXXX. I contacted Quicken Loans and began the process with them. The explained it would have to be considered an investment property. After some crazy paperwork we were approved of the mortgage. They took XXXX dollars for the appraisal and I was told it would cost XXXX and I would get back the remainder. The appraisal came in and I was sent documents saying that because the appraisal came in low I 'd have to pay PMI until I got to the 80 % threshold. I signed the paperwork and was waiting for a settlement date. I received a phone call today from their " solutions specialist " saying because my home is considered an investment property and because the appraisal came in low they would n't be able to give me a loan. They said that they would only be able to give me 75 % on the value of the home. Which would n't cover the XXXX loans I wanted to refinance.
My problem is I thought the estimate was low balled. And after the phone call I researched Quicken loans to see if there were any complaints regarding this type practice, I found hundreds of similar complaints that after they get your money for the good faith and appraisal the value comes down lower than it should be. They compared my homes that were smaller square footage and smaller property size and I find this disingenuous.
Also when I got the documents the appraisal came in at XXXX not the XXXX XXXX they quoted me.
I think this is a scam. They take the money and then low ball the estimate to either keep a large chunk of the appraisal ( maybe they have appraisers that take XXXX or less. ) or they want you to pay PMI. Something is n't right. They generated paperwork like all was well with the loan. And we sent all the documents back, how can they get away with this?
|
| 08/23/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
I understand Rocket Mortgage can pick and chose who they provide mortgages to. My complaint is about the way Ive been treated through the process of applying for a refinance cash out on an existing loan with rocket mortgage. My loan with rocket mortgage is at 3.375 %. I understand that to refinance the interest is going to be higher. However Ive been getting my credit pulled with out the process going forward to determine if the loan will be approved. The problem is the loan officers wanted my XXXX tax returns however I have not completed my taxes due to time. Since I am owed a refund im able to file at any time. Ive offered all 1099s which is all thats received for taxes. Ive excepted either a denial letter or confirmation of the loan being processed. I have not been allowed to have my application submitted to the underwriter.
Also in the last 6 months to a year Rocket Mortgage has played games with my mortgage saying that my escrow is low. When I switched my insurance I was not informed by Rocket Mortgage that any refunds provided may need to be provided to ensure that the escrow account is paid in full so when the XXXX renewal date returns youll need to be paid up evenly. They kept playing games till my payment were almost {$1700.00} a month. At this time I canceled my principal only payment to reduce my principal at a quicker rate.
Now ROCKET MORTGAGE had no problem with my payment being {$1700.00} a month, without reaching out saying if you received a refund we can apply it to escrow to stop your payments from increasing. Nor are the loan officers willing to submit it to underwriting for an approval for a refinancing with a cash out option. My reasoning for the loan is to get my debt paid off and remodel the inside of the house. But with loan officers picking and choosing who is presented to the underwriters prevents the loan from being approved or denied.
|
| 11/12/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
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|
Web |
|
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I lost my job and was unable to receive job offer paying nearly what I was making. Unfortunately as of XXXX I fail behind on my mortgage and decided to do a Forbearance for a year XX/XX/XXXX to XX/XX/XXXX. I have a buyer for my home but the mortgage company seem to not want to work with me. My current mortgage is almost XXXX dollars.
Before the forebaarance I had NO choice but to file chapter XXXX bankruptcy., I just was not receiving the job offers. I worked for XXXX while interviewing for other jobs, I worked for XXXX while interviewing for other jobs, I worked for the XXXX XXXX XXXX XXXX XXXX and was wrongfully terminated after 6 months. The situation is currently being investigated. I finally received a job offer that offers more stable employment but I am still over XXXX less than I was making. I called my mortgage lender ( Rocket Mortgage or Quicken Loan ) and asked for a final payout. It has been almost a month and I have not received anything from them. To be honest some of the agents were condisending about my Mortgage status. I expressed that I have a buyer who has the the income to buy the home but I have received absolutely NO support " We will put in a request for a pay off amount ''? No follow up. " We have a different email address for you '' Not True. " It takes several weeks to receive a Final Pay Out " We are almost at week 4. " Get a Realitor " I still need a pay off. Why can I do a simple sell by owner? No explanation. My buyer has already been approved so why add to my already stressed financial situation. None of this is my fault, its just life showing up in a bad way. The reality these Mortgage Companies are not sympathetic at all. I have been paying my mortgage without any problems since XXXX now I am treated as if I am a lazy low life. All I want is to be responsible and sell my XXXX XXXX condo to someone who can handle the mortgage.
|
| 05/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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We were approved for a mortgage through Quicken Loans and fully disclosed our financial information and supplied all documents requested on time. On the morning of our closing date, our closing representative called to inform us that our loan was cleared to close and ready to go. Two hours later we received a phone call from a different closing representative telling us that our loan was being denied because they were never informed that our employer was a relative and that goes against their policy of offering loans to individuals employed by relatives. Besides the fact that this policy is very anti- American small business and anti- family business, we actually made this fact known from the beginning with this company. It was no secret. We told our pre-approval representative a month ago, and our closing representative weeks ago that we were taking a job in the family business, and our offer letter that we provided during our pre-approval and our closing both clearly had the names of the family members ( same last name ). We specifically provided this information and asked for reassurances so that this would not be an issue. The offer letter was approved, the loan was conditionally approved, the closing was cleared and we were assured that everything in our file looked excellent. And still, we were denied due to an eregious oversight by Rocket Mortgage of Quicken Loans. They clearly did not listen to us when we provided information and then proceeded to string us along for weeks. Now we lost any chance at getting our house because they waited until the last day to deny and now it will be impossible to find financing in time elsewhere. This was a gross, egregious and negligent handing of our loan and customer service. We recommend not using Quicken Loans, and suggest looking elsewhere to avoid the headache and heartbreak. If I could give zero stars I would.
|
| 06/07/2018 |
Yes |
|
- Trouble during payment process
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|
Web |
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On XX/XX/XXXX, I closed a refinance loan with Quicken Loans. During the process Quicken Loans estimated my taxes incorrectly. They based the tax amount to be paid on the taxes which were paid during the previous year ( XX/XX/XXXX ). This proved to be a huge error as my home was a new-build during the previous year and the tax rate was significantly different.
On XX/XX/XXXX, I received a letter from Quicken Loans informing me that I was required to pay {$4500.00} to their company as a result of " changes in my taxes or insurance ''. Quicken Loans gave me the option of paying a lump sum for the full amount or dividing the amount into 12 payments which would increase my mortgage by {$640.00}. The increase in payment was to begin on XX/XX/XXXX. Since that time, I have spoken to several Representatives at Quicken Loans XXXX XXXX number. The only other option I have been offered is to spread the amount 24 payments. I have reluctantly agreed to after much discussion, debate, and dispute. I have offered their representatives many different solutions, all which have been denied.
Even after spreading the shortage amount over 24 monthly payments, I am still going to have to pay approximately {$450.00} more a month on my mortgage. I do not feel that my family and I should have to experience the hardship created by the error Quicken Loans committed. Especially since the tax rate in my city and county can be easily figure it out by running a simple XXXX search.
I also feel cheated as the huge difference in payment lured me to refinance, which resulted in my agreement to pay unnecessary refinancing fees and costs. I even wonder if Quicken Loans Representatives used this error as a tactic to entice me into their fees.
I am hoping that you're Bureau can assist me with this matter as I feel that I may experience a very extreme financial hardship due to the above error.
|
| 03/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
On Friday, XX/XX/2020 we refinanced a home mortgage with a new company, therefor paying off our mortgage with Quicken Loans. Our mortgage payment for the month of XXXX would be due on Monday, XX/XX/2020. On the XXXX I received an email from Quicken Loans regarding a late fee by end of day. Our new loan was scheduled to pay off Quicken on the XXXX or XXXX. I promptly called Quicken in response to the email, which I had already planned on doing that day before the email, and spoke with XXXX in regards to the email, explaining the situation and concerns about our payment being late, caught in the midst of the payoff. She told me that since I had never requested a late fee waiver, that I could call when I got notice of the late fee and it would be waived. I did not receive a notice of the late fee, and our new loan paid out to Quicken on XX/XX/2020. I called on XX/XX/XXXX, to request that our escrow be direct deposited. I also asked if there had been a late fee charged and was told that a late fee of {$67.00} had been charged and would not be refunded to me. I was turned over to XXXX XXXX at XXXX. I again explained all of the above and she proceeded to tell me that I would not be issued a refund of the late fee. I was on the phone for at least ten minutes discussing the issue, explaining the situation and asking why it would not be allowed to be refunded. Her best response to me was that once it was in escrow and paid out, it could not be refunded. I find that utterly senseless and during these times shameful. We are small business owners and have, as so many others, been affected by what is today going on in the world. The conversation ended with XXXX refusing to do anything more and that I would not be issued a refund by Quicken, pretty much end of conversation. Shame on Quicken for not having more understanding and not attempting to assist me in any way.
|
| 08/14/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Dear Sirs : We have an FHA Mortgage through Quicken Loans. We have had this property as owner occupied since XX/XX/XXXX with a flawless payment record until Covid-19. Currently, we are under a Forbearance program since XX/XX/XXXX and approved up to XX/XX/XXXX, due to the impact of Covid-19 at our workplaces. We have continued to make partial payments every month as financially possible. Currently, we are in arrears between XXXX and XXXX.
Unfortunately, we are not yet at the level of income as we were before Covid-19, although we continue to search for work interviews and opportunities and meanwhile would need to lower our principal and interest in order to continue with regular payments after XX/XX/XXXX.
I contacted FHA to learn about any options available ( XXXX ) via phone call and also received information via email.
I then contacted Quicken Loans and spoke with XXXX at their Account Resolution Dept.
I inquired about options including the " Covid-19 Advance Loan Modification '' which must be reviewed no later than XX/XX/XXXX as stated, but XXXX was not aware of this option, that the options I was mentioning do not exist, ( even though I mentioned I was reading directly from the email received from FHA and he simply said our only options were to either accept a Standalone Partial Claim and continue to pay without change to the monthly amount or eventually face foreclosure.
I offered to send him a copy of the information I received from FHA, but he had no interest. They claim their calls are recorded so this can be confirmed. I later spoke with XXXX from the same department and almost had the same outcome. She proceeded to request a review and I will attach copy of the option they forwarded that was a Partial Claim only. No mention of the Covid-19 ALM. that ends XX/XX/XXXX.
We greatly appreciate any advice or resource!
Thankfully!!
XXXX XXXX
|
| 12/30/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
On XXXX XXXX XXXX and XXXX XXXX XXXX and XXXX years of age signed a mortgage servicing agreement with Quicken Loans ... ( and were given a deed to the property ) At the XXXX XXXX and XXXX XXXX in XXXX Oh ... Gave them a check for over XXXX be applied to closing cost ... In XXXX Dad passed away in XXXX ... From the beginning of the loan XXXX QL was charging us XXXX pr mon for taxes ... From the beginning of the FHA loan the taxes were not in alignment with the requirement of FHA ... XXXX XXXX still had his name on the deed as well and it was not transferred until XXXX of XXXX.We are not family to the XXXX ... which makes the sell null and void..because XXXX and XXXX XXXX had no knowledge of XXXX XXXX on the property regarding taxeXXXX until XXXX of XXXX ... When we became aware of the tax issue after the transfer of the property one and a half years later..we paid all the back taxes and we have document to to prove that ... On XXXX, XXXX XXXX all if this was reveal in Tax Document sent from the XXXX County OHio Treasures Office ... In XXXX we paid XXXX for an escrow shortage ... QL took all of the funds we placed in the tax account and then charged us for an escrow shortage ... The Mortgage according to FHA requirements were not in alignment with having someone else on the deed without our knowledge ... Therefore the contract is a fraud ... So QL took all of that..has been over charging us on a Fraudulent Mortgage ... Then when we paid 8 payments minus the taxes they kept all of that money and began an escrow account that would lead to us being in foreclosure in XXXX..They refused to discuss the tax issues with us ... I have letter we sent to prove that as well as hire an Attorney XXXX XXXX which they refuse to talk to ... No Wonder..
They never gave us credit for making the tax payments on a fraudulent mortgage..and have been deceiving FHA as well..
|
| 10/30/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
On XXXX/XXXX/15, my wife & initiated a refinance loan application with Quicken loans. Quicken collected {$400.00} good faith fee and shortly thereafter an appraisal was completed on our home. The appraisal determined that some repairs were necessary to satisfy FHA loan requirements. We obtained bids for the repairs and, then, submitted them to Quicken Loans with the request that the cost of these repairs, {$6200.00} be paid from the loan proceeds. In addition, we indicated that we would not move ahead with the necessary repairs, because of the cost, unless Quicken loans confirmed this would satisfy the requirements to close the loan. We received assurance that this would resolve the issue so the loan would be closed, the contractor paid after closing. We had indicated that we would not and could not move ahead and authorize these repairs unless we had assurance from Quicken Loans that this would result in a closing of the loan with the necessary payment to the contractor. We do not have sufficient available funds ourselves to pay for these repairs and we, therefore, requested assurance that this would allow the loan to be promptly closed and the contractor paid. We received several such assurances from representatives at Quicken and, therefore, authorized the repairs. Now, it is over 3 months later, the repairs have been completed and reviewed by the appraiser and Quicken refuses to honor their commitment to us. The contractor wants to know when he will receive payment for his work and we are in the embarassing positon of not have a good answer for him. Quicken has left this in limbo for several months and, seemingly, will not honor their commitment to us. I have assurances from them in the form of emails as well as a confirming email to the contractor on this matter that I copied Quicken loans on over 2 months ago when the repairs were initiated.
|
| 05/21/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
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I have a rental property financed with Quicken Loans. It was our former residence. We lost our tenants in XXXX of XXXX. The tenants " trashed '' the property, which required extensive renovations. When it was complete, we listed it for sale. We were unable to pay the mortgage with no tenant, but stayed in contact with the lender and kept them apprised. No offers were forming. In XXXX, we applied for a short sale and were denied. On XX/XX/XXXX, Quicken entered and secured the vacant but maintained property over our express objection. They cored the locks and changed them. We were unable to access the home for showing/sale for two days. We wrote a strong letter, and Quicken eventually agreed to a short sale. We signed and returned all documentation including a promotion agreement with XXXX. Several " winning '' bids were rejected w/o notice and without our knowledge. In XXXX, collection calls restarted. In XXXX, we were told that we " never returned '' the short sale paperwork ( impossible as it was faxed in triplicate and returned via express carrier ). We wrote a second letter and informed the lender we wanted to pursue a Deed in Lieu of Foreclosure and threatened legal action for trespassing, theft, harassment, bad faith, financial damages, repetitional damages ( credit ) and intentional infliction. In a phone call on XX/XX/XXXX, we were told we could not use a DLF and they were moving forward with full foreclosure, even though we are willing to give the lender the house. We were told they were prepared for a lawsuit and any publicity or official complaints we may file. We have been absolutely assaulted by this company. We are a middle class family, not real estate professionals and feel we have no recourse. All we want to do is responsibility dispose of the property and get own with our lives. Instead, Quicken Loans is putting us through XXXX.
|
| 02/01/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Working with rocket Mortgage for a FHA loan. We have been trying to buy a new home for a while now and we believed that rocket mortgage was able to facilitate on the matter. We had submitted everything that was requested since the beginning of the application process and was eventually awarded a verified approval letter, which according to Rocket Mortgage is " as good has having cash on hand. '' The first verified approval letter had an expiration of XX/XX/2022. An extension was requested before that date to be able to go through changes at work now with this new mandate. Rocket mortgage representative said they will work on that request. Having trusted their word, apparently that was never done. The file was lost eventually an everything needed to be resubmitted, and which was all resubmitted. Credit history was pulled and everything was restarted. For days I had not heard anything from Rocket Mortgage and called them. That is when I became aware the file was lost as it was transferred to many different people which failed to have anyone correctly follow through. Having an argument with Rocket Mortgage the file was coincidentally found, and things got worse from there. According to the underwriting they wanted to see more things like child support documents in which I believed were too personal. I am current and not in arrears at all with the payments, and did submit the proper documents that show Child support being deducted from my payroll. This was not something that was advised to submit since the very first time I reached out to them and many mistakes were done on behalf of Rocket mortgage. NOt only have I had anxiety and depression from them, I feel now discriminated as a Human for not having an opportunity to own a home. I feel I have been wronged throughout this process and tricked that I had a VERIFIED APPROVAL LETTER from them.
|
| 05/14/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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On XX/XX/XXXX my fiance and I found are dream house. I was working with Rocket mortgage to get pre-approved. Which happen two weeks before I found the house. So we went bid on a house and are offer got accepted on XX/XX/XXXX the only thing the sales people wanted us to do is try to get closed on the house in 30 days. I called my Rocket mortgage agent XXXX and he said that will be find as long as I ha e my paperwork then need to be turned in by XX/XX/XXXX because they needed 3 days to write the mortgage up. So with him telling me that it would be no problem I went ahead and put XXXX XXXX down for earnest money and did all the inspections. So come around XX/XX/XXXX the week of closing a problem comes up where their couldnt use XXXX of the closing mo ey which to close was only XXXX plus my two month rents I needed to be safe. So I was told if I could get a gift that would cover up the XXXX that we can still close on the house. So I called my aunt XXXX and she called my agent which had switched because of the XXXX XXXX we need to close. This agents name was XXXX XXXX who inform my Aunt when she was learning the best way to give me the money he then told her I would need XXXX to get the house on my own. Which didn't make any since because my closing cost was not over XXXX total. But know he was saying they was my XXXX I had in my account plus another XXXX on a FHA loan that we don't have. I really feel the mortgage people just keep telling us when to have the mover ready and other things like that to makes us fill that the house was still goi g to be are just to pull up at the last minute to say we need XXXX more. I feel they were unethical and lie about what was going on in the process if I would have know about the other XXXX I wouldn't have put my earnest money down and now we are having g trouble getting it back from the home sales people.
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| 06/27/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I started a loan application with Quicken Loans. I was pre-approved for up to $ XXXX. I submitted a few offers before coming to terms with a seller on a particular home. Quicken Loans sent me a breakdown of my estimated monthly payments, which was supposed to be $ XXXX/month. I proceeded with the loan process and had everything completed in regards to my application up to that point. I went on to get an inspection and appraisal of the home. The inspection came back with aluminum wiring ( which needed to be replaced with copper ) in the home, which made it very hard to come within the homeowners insurance guidelines I had contingent upon in my offer. They then decided to switch my FHA over to a conventional, called me and lied to me saying that I would be getting " better financing ''. They knew that since problems arose with the inspection, they weren't able to use the FHA. Then, my monthly payments jumped up to $ XXXX/month and that doesn't even include the high homeowners quotes that I had received in regards to this home. I made the offer contingent on inspection, and insurance costs. I pulled my offer at that time. Quicken Loans then sent me a " denial letter '' based on the reasoning that I had an incomplete credit application, which couldn't be farther than the truth. I lost my earnest money, {$2000.00} because of the lies and unethical behavior from each and every person I spoke to in trying to resolve this issue. They went as far as ordering the appraisal, but when I pulled my offer they close me out due to incomplete application? That doesn't make a bit of sense. The very next day, my purchase banker opened up a whole new loan with a new approval letter. But yet, 24 hours prior, denied me due to incomplete application? Its not right what this company has done to me, I am a first time home buyer and I am completely traumatized.
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| 05/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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Two times, from XX/XX/XXXX thru XX/XX/XXXX, a hard inquiry was placed on my personal credit file. First, by XXXX on XX/XX/XXXX, initiated by XXXX XXXX. Second, by XXXX XXXX XXXX on XX/XX/XXXX, initiated by QUICKEN LOANS. Both instances involved repeated solicitations by both XXXX XXXX & QUICKEN LOANS, offering me lower mortgage refinance rates. I never gave either of them permission to run my credit and actually had a XXXX XXXX " customer care team lead '' named XXXX XXXX, agree to remove the inquiry via XXXX on grounds that they didn't have my authorization. I have saved email correspondences with signed agreements that they NEVER honored. I have tried to follow up with XXXX XXXX via email to XXXX XXXX twice in XXXX, XXXX, but to NO AVAIL. QUICKEN LOANS is the most disturbing because I have an existing mortgage with them and they ran my credit without my authorization after soliciting my business thru repeated cellular phone calls. I asked them what interest rate I could qualify to refinance my existing mortgage WITH THEM for and they NEVER told me they were going to run a hard inquiry on my credit. I tried MANY times in the Fall of XXXX to have them reverse the inquiry and they were EXTREMELY RUDE and UNAPOLOGETIC. That's not the way to treat someone who is an EXISTING CLIENT and has a XXXX mortgage with your company! I am currently in the process of refinancing and having another bank buy out my mortgage from them. They will NEVER see my business EVER AGAIN. I only submit this dispute with you because I have XXXX credit and their inquiries have actually damaged my credit. I hope that these two companies will come to their senses and just GIVE UP their predatory & usurious conduct. This is not what this country needs right now. We need HONEST people helping eachother, not PREYING and damaging their economic viability. Thank you.
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| 01/04/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Quicken Loans Improper Practices On or about XX/XX/2019 I had put my name in XXXX XXXX. The banks that called me said they do income verification via bank statements and tax returns. I received a call from Quicken Loans and a man said sir we are the largest bank in the US. He then passed me to a loan person named XXXX XXXX. She said she had to run my credit but I told her I really didnt want that. When I said I was income verified thru a bank statements she said yes we can do that but I have to run your credit. I then consented based on her representation. The next thing I know is she pulls my credit and the changes her story to we do not do those loans but for her to get my SS # she lured me in by consenting that quicken did. I then said based on you duping me which is a form of fraud, that I demand you delete the hard credit run. She then passed me to XXXX XXXX of Qucken who then said he cant do that. I have experience already that when something happens or you were wronged a bank has access to be able to notify and delete. Quicken simply did not want to remedy their poor practice of deception to lure the SS # from the new customer and fraudulently obtain my SS for hard run. To make matters worse, after I told them I would file a complaint if they didnt make this right they called me countless times saying this is recorded asking me for new loans from different names and different caller ID. Even using local area codes to avoid spam blocks.
I then have asked all the higher ups for the copies of the recordings and they say I cant have them because they are Quickens property.
This is an absolute disgrace to the consumer and I hope this doesnt happen to any Americans. Quicken is brazen in that they actually bring you to file the complaint and have not the care in the world since they are, as they say the largest bank in the US, sir
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| 02/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a mortgage application in XXXX of 2020. I applied for a refinance of my primary residence. I provided all the requested documents they needed to approve the loan. We closed on XXXX of XXXX I received documents about some issues about some documents on my loan. I reviewed the documents that was sent and show that my job title application is wrong. It is listed as XXXXt my job title is XXXX XXXX XXXX XXXX. I want to explain to Quicken loans that I provided all the documents they needed to get my loan approved. I did have some issues with uploading some PDF files in the system and thought I would take a picture of the pay stub. I reviewed what sent to me and noticed the bottom portion did not capture. I have attached the original pay stub PDF version. Please keep in mind I changed pay stub providers in the middle of this application process. I was with XXXX getting direct deposits. I changed to XXXX and did not set up direct deposit. I was trying the new scan feature with my bank and enjoyed using it. I have attached proof of payroll checks that I scanned and deposited to my account. XXXX XXXX XXXX address is XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX. The XXXX address is an address we had previously. I have attached proof of the address when I started the business. I put in a request to XXXX to change the address and they responded and was not able to update it in time for closing. My company is set up as a S Corporation based on the IRS rules if I work for my business I must take reasonable compensation in the form of a W-2 at the end of the year. Please let me know if you have any questions. I am looking forward to making my mortgage payments and living in my house with my family. I enjoyed working with Quicken loans and thank them for allowing me to refinance my home. I would highly recommend them to family and friends.
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| 02/02/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Quicken Loans contacted me on or about XX/XX/XXXX and asked if I would like to close my purchase loan before XXXX and close in XXXX. I said sure and we began the process of the paperwork etc. XXXX XXXX ran the file through automated underwriting and he said he got an accept. If it were not an accept we wouldn't have gone any further as Quicken does not do manual underwrites. So I gathered all documents and geve them everything they could want and more. They did not follow the guidelines set forth by HUD, and they had no overlays. Mr. XXXX kept telling me very rudely that he was waiting for my rapid rescore on my fico. How could that be when my score was a XXXX and the required score was a XXXX. He was definitely discriminating against me for my XXXX. He would not follow the rules of XXXX borrowers who have returned back to work. I didn't like the way things were progressing and I withdrew the file. Quicken never sent me an adverse action letter or denial until I requested one several times. I finally got it on XX/XX/XXXX. It said judgements, bankruptcy, foreclose, or slow credit. None of which I have and if there were any of these things I should have been contacted and made aware so I could have the opportunity to fix the problem. They continue to insist there was a judgement. I am telling you there was no judgement. Then I am looking closer at my file to see what possible reasons I can find and it states : { EXTERNAL ] { POSSIBLE FRAUD SCAM ] DENIAL and then my loan number. So my intelligence tells me they had my loan marked as some sort of fraud or a scam. They need to be able to back that up as to where this information came from as it is not true at all and I am demanding they provide whatever source this is coming from. I have been denied unjustly and if I am on some list I need the opportunity to get myself off this list.
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| 09/25/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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Company : Quicken Loans/XXXX, XXXX.
Complaint : Pencil-whipped Boilerplate Appraisal We started a refinance process on a VA loan that was 2 years old for a lower interest rate. Quicken Loans said we needed an appraisal, and have us down for paying {$380.00} for this appraisal. When we received the appraisal document, it did not look correct.
Reading through the document, we started noticing discrepancies. The square footage did not reflect the current structures on the property. The price per square foot had not increased with the comps in the neighborhood, The new permitted out buildings that we had erected were not in the appraisal, and biggest red flag of all, no one had come to our home to do an appraisal.
Further reading said that this was a 'drive by appraisal '. The appraisal company is in XXXX, MI. It was an appraisal done online by XXXX XXXX. The Arial Photograph used in the appraisal is a 3 year old image from XXXX XXXX. The Street View image is more recent, but covers only 2/3 of our property that faces the street.
This makes the legitimate appraisal companies out there look bad by association. The Appraiser, XXXX XXXX of XXXX, XXXX ( XXXX ) signed that she had done an actual in person exterior appraisal of our home. That is untrue. She stated in writing that " I performed a visual inspection of the exterior areas of the subject property from at least the street. I reported the conditions of the improvements in factual specific terms. I identified and reported the physical deficiencies that could reflect the livability, soundness, or structural integrity of the property. '' We have cancelled the contract with Quicken Loans, because I can no longer trust them. The problem we are having now is that we gave them {$500.00} in 'earnest money ', and they are refusing to refund that money.
Sincerely, XXXX XXXX XXXX
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| 05/16/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I applied for an investment property mortgage with Quicken loans. I was told by the loan application processor that I had a range of options for determining my interest rate by selecting points that I paid or received. I selected to receive XXXX points credit in exchange for accepting the highest interest rate on the spectrum. When my interest rate lock came through, it listed me receiving XXXX points instead of the XXXX I was told I would receive. When the disclosure papers came through, it had me PAYING XXXX points with the still highest interest rate. I was told by two different people at Quicken that it was just a simple error and they would correc t it. They took off the XXXX points, but offered me no credits. I then spoke to the Director of Mortgage Banking at Quicken who ( verbally ) told me that they could n't honor the XXXX points because it was an investment property but he would issue me a credit in the amount of {$1400.00} to pay application and processing fees. On the day of closing, Quicken st onewalled my attorney and the title company about providing final closing numbers and delayed the closing by three hours. By the time the final numbers came in, the credit they issued was {$1100.00}, not {$1400.00}, or even the amount that was guaranteed in my rate lock paperwork which is now archived and inaccessible to me. The original amount I was told I would receive in credits was {$3700.00}, the points I was told I would be credited wa s ~ {$1 400.00} and the credit I was told I would receive was {$1400.00}. The person at Quicken who submitted the final numbers did n't know anything about any credits beyond the {$1100.00} and the Director of Mortgage Banking did not return my call when I tried to get clarification at closing. Quicken loans acted dishonestly and in bad faith throughout this process.
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| 05/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Mortgage Refinance TRID Fees Issue : I had refinanced my current mortgage from XXXX to Quicken Loans ( Loan # - XXXX ). The Closing disclosure that my wife and I signed on the Closing date of XXXX ( attached here for reference ) had closing cash to close amount from borrower as {$8200.00}. The money that was withdrawn from my bank account on XX/XX/2020 through ACH was for {$8400.00}. I have been chasing different people at Quicken Loans from Loan Officer, Closing team, Client Relations team since then and I am now being told that the difference is because of 2 additional fees that was added during Closing. These fees were never disclosed to me in the 4 Loan Estimates ( LE ) documents or the first Closing Disclosure ( CD ) that was sent to me on XX/XX/2020. Even the CD that we signed on closing date did not have these fees. Per TRID guidelines as per my understanding these fees can not be added or increased beyond 10 %. Section-B Deed preparation fee of {$130.00} ( 0 Tolerance per TRID guidelines ). Section-E Recording fee increase from {$120.00} to {$190.00} ( 10 % TRID tolerance so should only go upto {$130.00} ).
Hence, Quicken Loans has sneakily added or increased unwarranted fees at the last minute against TRID fee guidelines and forcing me to pay for it. Their explanation was that their settlement services company had put on additional fees for doing additional documents because of Living Trust deed. But I have told Quicken about this from day-1 and have attached emails to support this as well. So Quicken Loans did not disclose any of these fees in Loan Estimate or in Closing Disclosure so they can not assume that I can pay additional fees on the day of closing because they did not follow process or do their job properly. Therefore I am requesting for the difference of {$210.00} to be refunded to me as soon as possible.
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| 06/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Beginning in XX/XX/2019, I discovered my mortgage payments had not been applied to my account with Quicken and late fees were being applied even though Quicken has been cashing my payments every month on or before the XXXX when the mortgage payment is due. ( i.e. XXXX or XX/XX/XXXX ) I tried calling for several weeks and could never get anyone on the phone. Finally I spoke with someone a couple of weeks ago and was told my escrow payment was increased by {$260.00} each month due to earlier tax bills being anticipated 2 month earlier than normal! ( i.e. XXXX or XXXX instead of XXXX ) When I proceeded to tell the Quicken representative ( XXXX ) that is not true and to send me something in writing from my tax office, she said they didn't have anything in writing from the tax office. I made it very clear that I had spoken with my tax office as well as looked on the website for the 2019 tax bill due date and was told there is no bill date yet however each year its somewhere around late XXXX but bills should be mailed out sometime late XXXX or XXXX. I've also attached a screenshot from the county 's website which reflects this. After talking with this rep, I asked to escalate to a manager but was told I couldn't speak with any one higher in the organization or escalate my complaint. I was then called by another rep ( XXXX ) who at stated she talked with the county and the tax bills didn't have a due date but they have a potential to change based on when the tax bill is due and that Quicken would not be reversing any late payments on my account!!! How can a mortgage company increase my payment by $ XXXX/month and start charging me a late fee due to tax bills that have not been assessed nor has any indication of requiring payment earlier than what they have been over the last 20 years! This is mortgage fraud at its best! Please help!
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| 03/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a primary home mortgage with Rocket Mortgage. I signed up recently for their bi-weekly payment option ... .why? Because as a " Consumer '' I want to try and improve my financial position by paying my families mortgage off sooner! I assumed that Rocket mortgage bi-weekly payment program worked like every other bi-weekly payment program at EVERY other mortgage company in the world... meaning they apply my payment when they receive it which brings my AVERAGE DAILY BALANCE down and saves me the CONSUMER interest ... I also get the benefit of making one extra payment per year ... .BUT GUESS WHAT? The dishonest pieces of XXXX at ROCKET MORTGAGE dont apply the payment ... rather they hold onto it until my next monthly payment is due and then apply it ... SO RIDDLE ME THIS, HOW IS THAT IN ANY WAY BENEFICIAL TO CONSUMERS???? HOW? Could the PIECES OF XXXX at ROCKET MORTGAGE sit in front of a congressional hearing on how US CONSUMER get screwed and explain how this program in ANYWAY is beneficial to consumers??? ALl it really does is give the dishonest PIECES of XXXX at ROCKET the use of my money for an entire month. They get to make interest on that money and I DONT GET ONE SINGLE BENEFIT. Now, I am sure that these DISHONEST PIECES OF XXXX at ROCKET MORTGAGE have a SUPER PAC and XXXX in DC that pay our politicians to allow to XXXX consumers! BUT PLEASE, CFPB... PLEASE PROTECT Consumers against these DISHONEST PIECES OF XXXX at ROCKET MORTGAGE ... their executives do this so they can protect their balance sheet by making more interest and they in turn get fatter executive bonus... But ALAS, there is not one thing a consumer can do ... NOT ONE SINGLE THING... They will stand behind their position that " It is in the fine print of the contract '' ... They can take their fine print and shove up their dishonest collective XXXX.
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| 10/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a refinance with Rocket Mortgage in early XX/XX/2020. I was shocked when they asked for the username and password for my bank account. I have been the victim of ID theft, as a result, I hold my private information secret and do not reveal easily. My credit info is frozen at all 3 bureaus. I reluctantly provided it and then immediately changed both to a complicated username and password. Then, I was given a loan estimate that made no sense. Not only did the math not add up but the closing costs were outrageous. I pointed this out to my broker who stated he was seeing something different on his end. He saw {$6000.00} something where I saw {$11000.00} something. I am being vague here. He told me he would send me a new estimate with the corrected numbers. The second estimate was accurate and attractive. In the meantime, this company continued to request more documents and after I had been told there would be no appraisal, all of a sudden there was to be an appraisal after all. Then a 3rd loan estimate that was more expensive than the 2nd. I asked my broker why. He reassured me he would see what he could do and I would get another estimate. I did and the 4th was even more expensive. The loan amount was higher than the previous 3! All this while, there were multiple multiple phone calls, e-mails, copying of documents and uploading and sending. Being placed on hold. This has dragged on for months. This is harder than the original home loan I applied for. Are they trying to outwait me? They are playing silly fun and games and I don't like it. They are wasting my precious time. I am XXXX. I have had several procedures done this year and I don't have this kind of time and energy. At times I have to make copies of documents at the same time I am preparing or recovering from XX/XX/XXXX and procedures. I am exhausted.
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| 04/01/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I applied for a loan refinance with Quicken Loans. This required an upfront payment of {$500.00} and an appraisal. The appraisal was completed and Quicken Loans gave me the details of the refinance package they could offer. Subsequently, I was offered a superior package from XXXX Bank. After much consideration, I decided to pursue the refinance with XXXX. On XXXX XXXX, Renasant and I emailed Quicken Loans and requested that the appraisal be transferred so that I could complete my refinance with XXXX. Quicken Loans chose to delay the transfer until they could speak with me. After several calls and emails, it was determined once again that I would pursue the refinance with XXXX. At this point, I was passed to a different group within Quicken Loans and told that my appraisal would not be transferred. I restated my request, but was told Quicken Loan 's company policy prohibited the transfer. I professionally expressed my frustration, and found only a cold indifference to my request.
I paid Quicken Loans to engage the appraisal company. The appraisal should be transferred upon my request. It should not be held hostage in an effort to force me to transact with Quicken Loans.
Furthermore, I should not be belittled for choosing to transact outside of Quicken Loans. Prior to my appraisal being held, I was told that my choice to deal with XXXX was ignorant. The specific words were, " Well, if you do n't know any better, [ you would choose XXXX ]. '' I am a XXXX, and I know the differences in the refinance packages being offered. XXXX came to me with a good offer right away, where Quicken Loans revised their offer XXXX times, only to offer something a few hundred dollars better ( after seeing the details of XXXX 's refinance offer ). Based upon this behavior, I chose XXXX, and I need my appraisal before my loan lock expires.
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| 10/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a refinance with Quicken loans in mid XXXX. I was told the terms would be 3.99 % {$100000.00} loan with 2.125 % points, with those terms, I agreed to put a " good faith deposit '' down of {$500.00} ( no one from Quicken told me that they could change the rates and terms after I put the deposit down ). Our appraisal came back at {$140000.00} and all of the sudden all rates and terms changed. ( I went to XXXX XXXX Mortgages and once again had an appraisal done 1 week later and it was {$160000.00}, {$37000.00} more! ). Anyway, Quicken changed my rates and terms no less than 5 times, even changing terms 2 times in one day! I thought good faith meant good faith by both parties. Their actions were not fair and entirely too confusing. Even my loan officer said she did not know what was going on. Of course, I no longer felt comfortable letting this company deal with my mortgage so I went to Ruoff and closed within a few weeks with no issues, but I am now out {$500.00} with Quicken and they refuse to return it. During this process, we also received calls from several different people from Quicken after we told them that we no longer wanted to work with them and some were even threatening, saying since we already applied with them, no other company would take us and we should just go with them. I don't think it is fair that I signed the " good faith deposit '' saying I liked the terms and wanted to proceed, yet they did not show " good faith '' back by changing terms over 5 times for no apparent reason. I think I should get my deposit back, as I did what I was suppose to do, they were the ones who did not. If this is allowed to continue, they could tell customers a false great rate and terms, take their money, then change terms and customers either have to accept the new terms or lose their money, it is not fair.
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| 11/11/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
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Web |
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My name is XXXX XXXX my address is XXXX XXXX XXXX XXXX, PA XXXX I went on the site XXXX to get my free credit repot. It asked random question to see what type of loans I may apply for in the future I clicked mortgage but I didn't know it would trigger massive banks to contact me. ( I called numerous times via telephone. I told the aggressive sales/loan associate XXXX ( quicken loans ) DO NOT RUN MY CREDIT on a recorded line on XX/XX/2019 at XXXX XXXX ). I answered the phone it was XXXX from quicken loans. He was very aggressive my score was XXXX he was very pushy I told him I can not talk at this present moment he said I just want to verify its you I told him I DO NOT want my credit pulled. I don't want any hard inquiries.. I also told him I can not talk right now because I was busy. He was Very pushy .... He said ok " I just want to verify it is you '' He Said what is your SSN I only want to verify its you. I gave him my SSN not knowing he was going to pull my credit. I hung up because I was working. 2 minutes later he ran my credit I called back and I asked him why did you do that. He said your credit is great we got great rates for you. I told him Im not interested. He said can we talk later..I immediately on that day wrote a letter to quicken loan and they replied and said they will not remove the inquiry. I wrote them again on XX/XX/2019 set it certified mail. Thy said they will not remove the inquiry and I just wrote them a 3rd letter on XX/XX/2019 they called me and told me they will not remove the inquiry. I only want them to remove the inquiry because I told XXXX not to run my credit in the first place. The Creditor is { XXXX / QUICKEN LOANS, } XXXX XXXX XXXX XXXX, MI XXXX that I'm having the problem with. Please advise me or help me resolve this issue XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX.
XXXX, PA. XXXX
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| 01/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
This is regarding a loan with Rocket mortgage ( XXXX ). The owner 's of the property are XXXX XXXX and XXXX XXXX.
We asked Rocket, when we refinanced, if we could later do a Right of Way Abandonment. They said yes, but, you need to let the new loan mature 1 year. We did that and then Rocket mortgage refused to do the ROW abandonment.
We live in a historic district and many neighbors have done ROW abandonments, and the Town or XXXX wants the ROW abandonment.
We want to do this so we can build a garage.
We wanted to move forward and trade XXXX feet in front for XXXX feet in the back. Essentially, we own the street in front of the house, but, not the backyard. It is this way because this is a historic district, the house was built in XXXX, and the surveys were not accurate.
This is normal for this neighborhood and is a matter of surveying and redoing the maps to make everything correct. And, to legally allow us to use the property that is basically our backyard.
Rocket mortgage will do an exchange if we wanted to sell land, or, buy more land, but, they refuse to do an equal exchange.
And the only explanation is it is a " Corporate Decision ''.
What they want us to do is refinance. OK, but, we have a great rate, and rates are now higher, and, we don't want to refinance as it costs more in the long run.
And, it is not Rocket Mortgages right to force us to refinance, when they have a division that does this work, and they do charge thousands for it.
So, we are being for forced to refinance when we don't want too.
We feel that it is the servicer 's obligation to service the loan when this type of problem arises. After all, our property will be worth more after the exchange, as, we will be able to build a garage.
And Rocket Mortgage should not be able to force us to refinance.
Sincerely, XXXX XXXX
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| 11/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
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Web |
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I received an escrow analysis from Rocket Mortgage on XX/XX/XXXX XXXX XXXX. They informed me that my County tax will be increasing {$2600.00} ( Rocket mortgage OWN ESTIMATE for XXXX ), representing an 82.3 % increase within 1 year - No significant work has been conducted ( resided here for 2-3 months ). For reference, the tax has increased 51.8 % from XXXX to XXXX, with the single highest year increase being 24.6 % in XXXX. 82.3 % is a borderline criminal estimate. This would also present as a 10 % increase to my monthly payment, 2 months after closing on my property.
I reached out immediately after work, starting a live-chat with XXXX XXXX XXXX XXXX XXXX ( XX/XX/XXXX ). I stated the issue, and asked " I'm curious how the value was reached ''. No details were provided, only that the estimate was {$5800.00}. She also stated the only way to re-estimate would be to wait until the next escrow analysis ( 12 months from now... ) or provide an updated bill for XXXX taxes, which per the tax commissioner office in my county, is conducted in XXXX each year, and a bill is compiled in XXXX ( 8-9 months from now ).
An 82 % increase to my County taxes is a gross miss-estimate, they provided no justification for the value. To exacerbate the matter, I have a snippet of my escrow summary that shows a yearly/monthly payment that doesn't add up.
Property Taxes ; Yearly ( {$5800.00} ) Monthly ( {$260.00} ) - This equates to {$3100.00} yearly...
Homeowners Insurance ( HOI ) ; Yearly ( {$1500.00} ) Monthly ( {$120.00} ) - Equates to {$1500.00} ( rounding errors, close enough ) PMI ; Yearly ( {$1500.00} ) Monthly ( {$120.00} ) - Equates to {$1500.00} ( exact tie ).
Might be worth noting they tried to buy-down interest rates without my consent, and used that to advertise a lower rate... But that's another story for another day.
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| 01/02/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We were given a pre-approval letter by Quicken Loans in XX/XX/201, were not provided a denial letter until XX/XX/2017. The denial disclosure was not provided within 30 days. This requirement falls under the Equal Credit Opportunity Act ( ECOA ) / Regulation B. My husband and I have been trying to get this settled for almosr two years now without getting any resolution. We have sent emails and complaints and have had this issue just swept under the rug and the business that the complaint is on continues to do this same thing to other people.
The company continual states that they did nothing wrong. They have tried to put this on us by saying my husband did not complete the credit application when it was sent in from thier website.. He sent in info weekly that was stated as needed. They said nothing until our lease was up. Even though they told us and the property manager that everything was going good and we would be approved.
The property manager at that time had written up a contract. I don't think he would have done so if he was told we would not be getting the loan.Quicken Loans has done nothing but state they did nothing wrong. We are not the only people this company has wronged. This needs to stop. The stress of dealing with Quicken Loans on this issue almost killed me. I was admitted to the hospital for a XXXX XXXX XXXX, and had back to back risky XXXX and almost died. The stress of this is not wanted or needed. We just want back what we had to pay during all of this. Even though this situation has cause other financial issues.
If this issue is not settled, it could continue to have a stress factor on me and end me up in the hospital again with the same issue, and once again I could die. Maybe that is what the company wants so I will stop complainig and bring this issue to their attention to resolve.
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| 12/07/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Confusing or misleading advertising or marketing
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Web |
Older American |
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I keep getting calls from various credit card reduction companies which actually end up taking 33 % of the payments sent in to them to be applied to a person 's credit card balance. Before being XXXX, I worked in XXXX and so understood these are not non-profit companies and have refused the services of all of them. It is difficult to remember the names of all of them and they also use different phone numbers when calling because I do have " caller I.D . '' Quicken Loans is the company that calls the most often and whom I have emphatically requested they do n't call me again. I have some high credit card balances ( 2 ) and I have already made arrangements with the one with the highest balance because I want them to eventually get all the principal owed to them. I tell the companies I have already made arrangements and not to call me again but they call several times a week. According to Lending Regulations, a lender is not to call before XXXX XXXX or after XXXX XXXX and not more than once a week unless it is a direct mutually agreed upon second call but these places do not abide by these regulations. One of the places was a power company I specifically said NO to and I was already on an energy assistance program I had waited in a que to receive. They not only changed my supplier to them but it automatically knocked me off the long awaited " XXXX XXXX '' electric program which is a wonderful, non-government program. I worked very hard when I was able to work and my health has deteriorated drastically. I am on XXXX XXXX XXXX and can not take the stress of these calls and how pushy the people are. Many of the calls are company from XXXX and XXXX. Please help me to stop these calls and calls asking for donations ( like the XXXX ) because I simply do not have the extra money for these political and charitable entities.
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| 03/06/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a refinance mortgage loan with Rocket Mortgage on XX/XX/XXXX. The mortgage broker XXXX XXXX refused to utilized all my income and W2s due to the amount of time it would take to verify employment. Rocket ended up denying me for unstable income. They did not send me any letter of denial. I then decided to try again with another lender XXXX XXXX. XXXX XXXX approved me for the same refinance home loan. While trying to approve my loan in the FHA system XXXX XXXX was stopped by FHA because Rocket logged unstable income into the FHA system. XXXX XXXX requested that I contact XXXX to have this updated. I called rocket several times and spoke with XXXX XXXX in executive customer care. She also sent me a copy of my denial letter in which I am attaching. She stated they will not remove the rejection and advised I was denied for unstable income. I have been on my main job for over 12 years. I also work several contact job to boost my income and have done so for the past 6 years. I felt Rocket discriminated against me because I did have multiple jobs and did not due their due diligence to get me approved for the FHA Loan. Further more marking in the system that my income is unstable is not true. Based on my W2. my AGI for XXXX was XXXX for XXXX XXXX and XXXX XXXX. Rocket utilized their overlay rules in which they are entitled to do but those rules should not affect FHA Approval. XXXX advised that the new lender would need to resolve the unstable income claim. I requested a detailed letter of the denial reason or if their underwriter can place the reason in the FHA system so my new lender can address and XXXX refused that as well. So here it is I have a denial credit reject in the FHA system with no details. XXXX is refusing to remove the reject, they are also refusing to provide specific details on the reject.
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| 03/21/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Earlier this month, my significant other received an offer from Quicken loans that he was pre-qualified to refinance the loan on the condo we own jointly. I did not receive a similar offer. I am primary on the title, mortgage, and insurance for the condo.
I contacted Quicken loans for an explanation why the primary owner of the condo ( me ) was not made the offer, but the non-primary was. Over a series of 5 phone calls between XX/XX/XXXX and XX/XX/XXXX, I was told the data was acquired from public records through a third party. When repeatedly asking for the criteria of who receives solicitations, I was denied any actual information, and presented with a ever changing list of possible reasons, none of which were accurate. First it may have ben title info, but I pointed out I am primary on title. Then I was told it may have been mortgage, but I am primary there as well. Then I was told it may be DMV ; I pointed out that my driver 's license is also pointing to this condo address. I was told it may be a credit report ; I told them my credit rating is routinely higher than my boyfriend 's. Then it may be income ; but we have commensurate incomes, with me having the higher income the majority of the last 20 years.
My understanding from your website is that it is illegal to " discourage you from applying for credit. '' But if lending solicitations are not made to females with equal financial qualifications, isn't that de facto discouragement?
I have been denied any specific information about why I was not solicited, other than my info was not in the data purchased from the third party. Quicken would provide no specifics of the criteria used for solicitation -- just hypotheticals, none of which account for the disparate treatment. I have also been denied the opportunity to talk with Quicken 's legal department.
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| 10/09/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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On XXXX XXXX, 2017, I was filling out an application through Quicken Loans ' Rocket Mortgage program to see what products they could offer me for a condominium I was purchasing in a new development. I specified the details of the home as well as the down payment I was willing to put down and I provided all of the necessary financial information they requested. I provided my SSN and my wife 's SSN as well. There was no indication of what mortgage products Quicken Loans had to offer and before making sure they had any mortgage product they could offer me, they immediately performed a hard pull on my credit report and on my wife 's credit report. I learned after this that Quicken Loans does not offer any mortgage products for condominiums in new developments and that our credit reports did n't even need to be pulled. I called Quicken Loans to complain about this issue, but they argued that a vague disclaimer that mentioned nothing about an immediate pull on your credit before considering mortgage options was enough to free them of guilt. I have spoken to several lenders and every single one of them always checked to see what potential products could be available for my wife and I before they made a decision to pull our credit. Several of the other lenders we spoke to also had no programs for new construction condominiums, but they informed us prior to ever pulling our credit.
My complaint is that Quicken Loans did not ethically, permissibly, nor reasonably perform hard pulls on my credit report and my wife 's credit report. They had sufficient information early on in the application process to know that they had no mortgage option available to us regardless of our credit reports. They also did not get permission to perform an immediate pull on my credit report without considering what options would be available.
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| 07/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX, XXXX XXXX XXXX XXXX, ( Intro Banker, ( XXXX ) XXXX, NMLS # XXXX ), a banker with QuickenLoans followed up on a request for a refinance. On this follow-up call XXXX informed me of a special that was ending this month ( XXXX ) that would waive closing costs however we would need to at least tart the application process today ( I was at XXXX XXXX for a short holiday and he assured me it would just be 10 minutes and we could finish the following day ). I recall the credit being XXXX or so which they consider excellent. All seemed fine until the next day when XXXX and I were meant to finish the applications process. On this call XXXX informed me that the cost of the loan would be {$6200.00} which included, title ( not sure what this was about - I already had a title ) and escrow however, {$5300.00} of this I was told were government mandated closing costs which could never be waived. With wavering confidence i continued with the process until getting to a pre-filled form with still higher costs, near {$12000.00}. In response to my concern XXXX stated that this was just an estimate and final numbers would only be known after underwriting. At this point i am very uncomfortable, hang-up with XXXX and bring in my attorney XXXX to clarify a few items. I have posted the email exchange into a word document as supporting documentation. You will notice that when responding to XXXX, the previously mandated government fees are now not mandated but its up to underwriting which is deceit number 2, the first being the fabricated special on closing costs which appears to only exist in the fraudulent mind of this banker. You will further notice the response from QuickenLoans when i reported this behavior. Complete deniability. The deceptive business practices of this company and their employees need to be exposed.
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| 01/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/20 I applied for a mortgage to refinance my home. On XX/XX/20 I received a loan estimate for a loan amount of {$270000.00}. at 2.375 %, 2.553 % APR. 30 yr. term with .766 % origination fee and {$3500.00}. for broker compensation.
This was to close on or before XX/XX/20. That didn't happen because someone told the appraiser the the appraisal was due on XX/XX/20. On XX/XX/20 I received another loan estimate that stated the same as the above estimate, with the insignificant exception of 2.555 % APR. On XX/XX/20 I received the closing disclosure that had changed to 2.891 % origination fee and {$2800.00}. broker compensation, with an APR of 2.702 %. At first I was told that this was because the rate had expired. I protested and the loan officer agreed that this was not my fault and that it would be taken care of. He talked to the lender again and I was then told that it was because I was getting cash back. Nothing had changed on my part from the estimate on XX/XX/20. The loan officer talked to his supervisor and they agreed, and stated again that this would be taken care of.
It is now 4 weeks past the original closing date and my loan officer says he is still waiting to hear back from the lender.
The lender I refer to is : Quicken Loans XXXX XXXX XXXX XXXX.
XXXX, MI XXXX and the XX/XX/XXXX. is : XXXX XXXX XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX The loan officer is XXXX XXXX and his supervisor is XXXX XXXX XXXX It's my belief that the loan officer and supervisor are doing what they can, but Quicken doesn't seem to be communicating in a timely or honest matter. I've been working on this for two and a half months now and have paid for an appraisal. I don't want to start this process over again with someone else. I would like to get this closed with the loans terms that were agreed upon.
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| 06/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I was approved for a mortgage with Rocket Mortgage /Quicken in XX/XX/2020.. The property I was purchasing was under construction and my closing date was set for XX/XX/XXXX. my complaint is Rocket practiced bait and switch business tactics On my initial loan estimate, the numbers shown were {$15000.00} to close A few weeks later on XX/XX/XXXX I was given an updated cash to close amount which was XXXX. This was to be the final number according to the loan officer.
On XX/XX/2020 just a few days before close, I was sent a final disclosure with a new cash to close amount of XXXX.
On XX/XX/XXXX, I was told the closing needed to be pushed to Monday XX/XX/XXXX because there was a new change in cash to close, I was then sent another closing disclosure with a cash to close amount of {$24000.00}.
When asking the loan officer what was going on and why was my amount changing so much, I was told Rocket made an error in their documentation. After multiple calls, it seems Rocket failed to confirm numbers with the builder, property taxes in addition to who was paying the title fees.
I was only days from closing and told i needed an addition {$7000.00} to close.
Rocket failed to try to resolve the issue for me, I asked if they made an error, they should take care of the cost in which they failed to disclose beforehand weeks before with the approval letters.
I ended up having to cancel my closing and find a new lender due to this issue. I had to pay for another appraisal with the new lender due to the mistake rocket made. Through the entire process I received several different numbers varying in thousands of dollars, with the most difference just 3 days before my closing.
The loan officer seemed to hide the cost until the end so he could be sure the loan was going to close, assuming i was desperate for the loan.
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| 05/05/2022 |
Yes |
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Web |
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Rocket tried to illegally delete our {$2000.00} credit 1 week before the closing date, threatening to delay the closing or lose the house with not enough time to find an alternative lender. One week before our closing on XX/XX/2022, Rocket mortgage changed its loan estimate and deleted a {$2000.00} lender 's credit that was offered to us to make their loan competitive versus another lender. With the {$2000.00} lender credit from XXXXocket, they were able to beat the preferred lender by a small amount, so we decided to go with Rocket due to our previous relationship. But, a week before the closing they kept on uploading the wrong loan estimate for us to sign, which was missing the {$2000.00}. After taking time off and calling numerous times, our banker XXXX XXXX told us they couldn't give us {$2000.00} anymore. She couldn't explain why and didn't help us, only offering her boss XXXX for an explanation. He was hard to reach and didn't return our calls, offering no explanation. It is illegal for them to change the loan estimate after everyone signed off. They threatened to cancel our loan 1 week before closing to scare us into taking {$2000.00} less. My wife and I both took a full week off from work to research and fight this issue. We lost of a lot of salary and sleep because of this. We told them that if they didn't honor their word and go with the original agreed estimate, that we would not do business with them. Only 3 days before the closing, they finally gave us the correct final loan estimate and we were able to move towards closing. They threatened to delay our closing and scared us with the possibility of losing the house. They used illegal tactics and lied to us, but thankfully we did our research and knew what was right vs what was wrong. The CFPB needs to investigate this firm and its practices.
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| 02/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
Older American |
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XXXXTo whom it may concern, XXXX XXXX ( with her long title that she gave me and clearly not the one in this email ) was of no help, smug and very condescending. She only reiterated that it was all my fault. I was the one who was required to give information. It was NOT Rocket Mortgage job to make sure they pulled the proper name. She also reiterated that no matter how low my credit score dropped it did not matter what the Rocket Mortgage employee told me. They were NOT required to verify any information. They had the right to put my signature on all their documents and was not required to go over them ( Pulled my credit with XXXX XXXX XXXX and then again on XX/XX/22 in the proper name, dropping my credit 10 points. Also, I made a big deal because my credit came back at XXXX. I let them know on several occasions that it was to close to going under 740. They stated it wouldnt be a problem and MAYBE AT THE MOST 1 point, needless to say the next day I got notification it went down 10. Also it show to pull on my report. GIVEN WRONG INFORMATION AGAIN. They failed to tell me about a portal, where all my documents would be, and nor were they required to go over them with me.
As long as I gave my OK to pull my credit, they were NOT responsible for ANY documentation in their possession.
Just horrific service and I am sure there are regulations that say differently.
Also I was not made aware of a portal until the 8th day of my loan ( unprofessional ) thats when I found out that my name was spelled wrong ( XXXX XXXX ) ( thus the second pull ) XXXX XXXX. I was told my credit would not dropit dropped 10 points. This is going to be on my credit report for 2 years. I was give wrong information BUT since I authorized the pull, I am at fault!!!!
I want the extra pull from my credit report removed!!!!
XXXX XXXX
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| 05/22/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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Today my wife and I decided that we wanted to attempt to receive a HELOC or HELOAN through our 1st lien mortgage company, quicken loans. Upon arriving at this decision, we went to the website and clicked on the chat option. XXXX XXXX was the mortgage loan officer who assisted. At the beginning of our conversation he asked " What needs do you have and how can I can help? '' I answered, " I'm looking to get either a heloc or heloan for 15-17k to consolidate " X '' amount of credit cards. '' He say 's okay, I can help with this. After telling him what the goal was and how I'd had a previous conversation with Quicken, he requested information to run my credit ( all the while knowing i was specific in stating I wanted a HELOC or a HELOAN. After he pulls my credit he informs me, we can't/do n't provide HELOC 's NOR HELOANS at Quicken. This is repulsive. I demand that this inquiry be removed from my credit because of his unethical conduct. I'm development officer for a bank and if I or one of my employees did this to a client, they'd be immediately dismissed and so would I because it's an unethical practice. I CLEARLY identified my need. If he knew he couldn't provide that then proper thing to do would've been to state " XXXX XXXX, I know you said you're interested in receiving a HELOC/HELOAN. We do however have another option. We can do a cash out refi which is xxxxxxxxxxxx '' I would've kindly thanked him for his time and moved on as I'm not interested in losing the low 3.99 % APR on my first mortgage to refi at a 4.75 or ANYTHING higher than where I'm at now with additional closing costs and origination fees. The behavior is absolutely unacceptable and is the primary reason our industry has such a skewed perception and vision of how do business. I want the inquiry REMOVED from my credit report immediately.
|
| 04/02/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XX/XX/2022 FORMAL COMPLAINT TO WHOM IT MAY CONCERN : My name is XXXX XXXX I am writing to you on behalf of my husband ( XXXX ) and myself.
From the beginning, we made sure our loan processor received all documents for refinance, he was very professional and helpful in getting us approved for this XXXXLoan . We complied with all documents requested in a timely matter. We already had an appraisal and pay the fees up-front, our credit scores were good and income was verified and good to go.
NEXT step it went to the Underwriters for all documentation to be review and it was successfully uploaded. NOW all of the sudden I get a call on XX/XX/XXXX I was speaking with XXXX from ROCKET MORTGAGE in Michigan to advise me that our loan was close, with no specific reason as to why? I asked to speak with a supervisor and I was transferred to a Senior Lead Research Team Dept- her name is ( XXXX ) she said to me that they are closing our file and they would not be able to move forward with our loan when I ask for specific reason as to why?? Her reply to me was they DO-NOT- FEELCOMFORTABLE WITH IT . She was very rude with me. This explanations is very vague is not acceptable.
I feel that we were discriminated with this as my husband is a XXXX veteran and this ROCKET-MORTGAGE did us wrong.
This is just to advise other consumers or veterans to watch out in doing business with this company, there are nothing but crooks who gets you for your money and at the end denied us with no specific reason other than they felt uncomfortable moving forward and close our file, their communication to this loan still not clear for denying process of this loan.
Please think again if you are considering mortgage they are the worst UNDERWRITING-DEPT to deal with to try to get a loan XXXX XXXX XXXX
Sincerely, XXXX XXXX XXXX XXXX
|
| 06/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I received a direct mail piece from Quicken st ating I might be able to refinance my mortgage for a rate as low as 3.625 %. I know my credit is quite good, so I applied, fully expecting to receive the advertised rate. Upon applying, I was told that I must sign an " intent to proceed '' form before they would give me an estimate showing closing costs and rate. I read the document and saw nothing that said I could not back out after viewing the documents, so I signed and looked at the documents. They also charged my credit card {$500.00}, to be refunded upon closing. I looked at the documents and saw that the rate they gave me was 4.25 %. I asked why the rate was so much higher than the advertised rate. I was told that I could buy down my rate with origination points, except that in Texas, closing costs were capped at 3 %, so even with A+ credit, there was NO WAY that I could get the advertised rate of 3.625 %. They should n't advertise the rate in Texas if it 's unobtainable. At that point, I decided that I did not want to proceed and I wanted to withdraw my loan application. They said had to be notified in writing. I notified them in writing within 1 business day. Multiple phone calls and written correspondences later, YES, I STILL WANT TO WITHDRAW MY APPLICATION. They drew it out over two weeks. Finally they agree and say they will withdraw my app. The next day, I receive a letter that THEY have denied my application because I could n't provide the necessary paperwork. Oh, but they still charged my credit card {$500.00}. For what? No appraisal, no paperwork, nothing was done because as soon as I saw the rate I immediately STOPPED the process. After 24 days they finally refunded the {$500 .00}, MINUS {$27.00 } - a credit report fee! They charged me to pull my credit.
|
| 01/05/2021 |
Yes |
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- Incorrect information on your report
- Account status incorrect
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Web |
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Quicken Loans / Rocket Mortgage Loan Number : XXXX are braking the federal law! Per Cares Act Page H.R. 748-210 ( act ( 50 U.S.C. 1601 et seq ) it is required for Quicken Loans and or my Mortgage Servicer Genny May to report to all three of my credit beauros as " CURRENT '' as per my personal conversation with XXXX XXXX Pier Servicing Escalation Specialist Direct : ( XXXX ) XXXX Fax : ( XXXX ) XXXX I am being told that even tho as the factually recorded line of credit states current status and always has been current prior to my entrees in to forbearance it will show and further be reported as " suppressed " means " nothing "! Cares act also states that this line of credit will not hard my credit history in any way! FACT! my LTV on all of my accounts will stay the same so if in fact this particular line of credit will show anything other then what is written BY USA FEDERAL LAW i will consider this action as A BRAKE IN THE LAW BY QUICKEN LOANS! EVERYTHING ON MY END HAS PROOF AND IS RECORDER! AS WELL AS QUICKEN LOANS ON THEIR WEB SITE DO NOT AND I REPEAT DO NOT GIVE A FORMAL OPTION TO PUBLIC TO OBTAIN 180 DAYS OF FORBARANCE AT FIRST INNITUAL REQEST BY CUSTOMERS! I WANT THIS INCIDENT PUBLISHED ON consumerfinance.gov so that others can learn from my experience! i AM IN SEARCH OF BEST PERSONAL ATTERNEY TO HANDLE THIS CASE AND WILL AWAIT FOR ONE / FIRST ONE MARK ON MY CREDIT BY QUICKEN LOANS OTHER THEN CURRENT! I WANT YOU CFPB TO CONTACT THEM AND LET THEM BE AWEAR OF BRAKING THE LAW! AND MAKE SURE THAT THEY ARE NOT BRAKING THE FEDERAL LAW ON MY PERSONAL RECORD! THIS FOLLOW UP HAS CAUSED ME ALOT OF STRESS AND MENTAL AS WELL AS PHISICAL PAIN AND SUFFERING IN THIS DIFFICULT TIME OF EPEDEMIC WHICH SHOULD BE A SIMPLE TASK TO FOLLOW THE FEDERAL CARES ACT LAW! PLEASE LOOWUP WITH ME MY CELL PHONE OR EMAIL!
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| 11/29/2019 |
Yes |
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- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
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|
Web |
Servicemember |
|
I applied for a home loan ; they were going to pull money out to fix the roof, cut the trees, and do general repair the are badly needed. The VA sent an appraiser out to my home that was here for like 5 minutes. He downgrades the property, which is insane ; the property is 7 miles for the ocean, and major upgrades have been made to the home. So, the loan process came to a complete halt, and I had to excellent another type of loan know I retired, so my income changed, and the only thing I qualified for was an eral VA loan.
Under this program, there not income verification, so I qualified. I've made serious upgrades to the property, and new XXXX room, a laundry room, I furnished two XXXX rooms, 1. https : XXXX? XXXX & XXXX XXXX https : XXXX? XXXX & XXXX So, the XXXX takes months to go through months! So, I still paying the contractor for put the second XXXX to I was told to be ready to make a payment in two months after the loan was approved, but I was not notified by any mortgage company giving you a 30-day window to be ready to pay a XXXX note. I'm in my car driving, and I received a text the I would be 30 days late on a mortgage payment! I did not receive a welcome packet or any correspondence at all. So, I called the text, and this was the new mortgage company notifying me on the XXXX of the month that my payment was supposed to end on the XXXX. The Company is Quicken Loans ROCKET Mortgage loan number XXXX.
On and by the way, I'm as SUPERHOST on XXXX!
I XXXX as an XXXX from the XXXX. I was checking the mail every day for my XXXX plates, which have not come yet, so I would have seen a letter or a packet that was not sent to me. This company lied out the gate and are treating different hero witch is just disrespectful, and anyone, let alone a veteran, should to treated in this manner.
|
| 07/30/2020 |
Yes |
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Web |
Servicemember |
|
We were solicited by Rocket Mortgage ( Quicken ) for a refinance of our VA home loan. We started the process around XX/XX/2020. We provided the required documentation no later than XX/XX/2020 to Rocket Mortgage. We were advised that from here on out, the loan would go to final underwriting and we would be scheduled to close by the end of the month of XXXX. Due to technical difficulties on Rocket Mortgage 's side ( a missing disclosure that they were unable to send electronically ) we did not close at the end of XXXX. We provided the executed disclosure and advised we would close at the end of XXXX, as to minimize the prepaid interest amount we would pay on the new loan. We had no contact with Rocket Mortgage regarding our final underwriting and when we would be clear to close. After being assured we would close at the end of XXXX, I sent an email of complaint to Rocket mortgage on XX/XX/2020 and to date have not received a response. On XX/XX/2020 ; I spent more than 3.5 hours on hold asking about the status of my complaint ( which two customer services reps ignored and failed to address ) and one chat where I was asking questions regarding the HUD-1 Settlement statement, first payment date of my new loan, and the delay in this process.
I questioned the following on my Preliminary HUD : Payoff provided by lender ( attached ) is {$210.00}, XXXX Payoff listed on HUD ( attached ) is {$200000.00}.
Unable to explain the delay in Clear to Close from XX/XX/2020 to present Unable to address the reason for not closing prior to XX/XX/2020 ( initially scheduled ) Via Chat, I expressly asked that we receive a call no later than XXXX tomorrow and that the closing is cancelled until my inquiries are met. The package, estimates et all are all prepared and still reflect that I am closing on XX/XX/2020.
|
| 02/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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Background : My partner and I tried to refinance our home mortgage through Rocket Mortgage starting XX/XX/XXXX. During the initial refinancing process, we were upfront with our loan officer and let him know that 1 ) I am a XXXX student and so my income is very minimal, and that 2 ) my partner owns a LLC and he is a consultant with 1099 forms. This means that his income is not as consistent as a W2 workers ' and that he will have periodic weeks of unemployment with no income while he is looking for new contracts. However, once he is able to successfully lock down a contract, his income is around $ XXXX. He also has enough saved in his savings accounts to keep himself stable while he is unemployed and then some. Our loan officer took down this information and told us that this is fine and that this won't negatively impact our ability to close our refinanced mortgage. We paid {$500.00} as a deposit and began the refinancing process.
Problem : Two months later ( XX/XX/XXXX ), Rocket Mortgage told us that they can not process our refinanced mortgage and they have to close our loan because there was a lapse in income. They said this because during the two months ( XX/XX/XXXX to XX/XX/XXXX ), my partner completed a contract and is in the process of negotiating a new contract ; he is unemployed and does not have any income at the moment. However, as indicated in the previous section, we had already let Rocket Mortgage know about our income structure and they indicated it would not preclude us from closing our new mortgage. As it stands, it feels predatory that they seemed to understand how our income operates but then penalize us when what we told them about our income plays out in real life.
Current situation : Rocket Mortgage has closed our loan and we are trying to get our {$500.00} back.
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| 04/22/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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On or around XX/XX/XXXX I called into Quicken loans ( XXXX ) to inquire about potentially refinancing my VA mortgage. At the time, the agent who assisted was asking for details around my finances, home value and taxes. The agent also inquired about my credit situation at the time. As she was collecting my information she expressed that she needed more information, so I provided it. The information involved personal demographics and my social security number. At no time did the agent apprise me of a credit bureau inquiry and I did not think she would pull a hard inquiry. But she did. And since then it has had an undesired effect on my credit worthiness.
Any time I have refinanced my VA mortgage, I have not had to endure a hard inquiry but have always needed to provide my social security number.
On XX/XX/XXXX, I called Quicken Loans ( XXXX ) to request having the inquiry removed. I was followed up with on XX/XX/XXXX by XXXX XXXX, and advised that providing my social security and other information was implied consent, and the company had every right to do the inquiry - at that time. He also informed me that ( at that time ) this was an acceptable practice at the company but their policy has since changed as of XXXX of XXXX. As of then, he informed me, they must have express consent prior to pulling credit. I asked XXXX to pull the call to validate the non-authorized inquiry. However, he explained to me that there are only six months of call recordings available before they are deleted.
I would like to have this complaint on record and request that this be further investigated since Mr. XXXX admitted to me that this has been a historical issue within his employer and its business practices and on the basis that these records are disposed of before a reasonable time frame.
Thank you,
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| 07/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Hello, I recently applied with a re-finance through rocket mortgage approximately around XX/XX/XXXX. The process seemed brilliant and easy ; however, after turning in all documents and told I was told we would be closing soon around XXXX. After many delays, I was told everytime I called in we were close to the closing process. Then I started receiving messages that they needed a paycheck almost every week to prove employment. The problem with this is, it takes rocket mortgage on average a week to verify the documented paycheck you submitted. But when they say you are closing again, they halt the process and need a new pay check. So everytime I submit a current week paycheck, they process it next week. Then say, we need next weeks pay check to close - Its an infinite loop of them taking a week to process a current paycheck, that I am perpetually " always '' a week behind in their system to process a paycheck. It is now XX/XX/XXXX after told many times we are closing and its not happening. 3 months and 12 days later of personal time and energy wasted when I could've gone to a local credit union or bank. They keep you on the hook because of all the invested energy already but it seems nothing will ever close. No client needs to experience this. I am still today awaiting to close the loan - There was never a mention of credit score, loan value or appraisal just - waiting on documents - Waiting to get the loan togethor then a repeat of we need your next current pay check - Pay check submitted - One week to verify - Now that current pay check is one week late once verified ( because a pay check given to them on XX/XX/XXXX will not be verified by their team till XX/XX/XXXX or later ) and they re-do the process over and over. Its not currently possible to close on a loan with these practices.
|
| 05/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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|
Web |
|
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Quicken Loans.
I was online looking at refinance rates and I filled in my name on their website, once I got to the following page where they wanted information from me to run my credit score I closed the window and didnt complete it. This was over a year ago and they have been doing hard inquiries on my credit 2-3 times a month ever since.
Ive called them to stop but they keep asking me for important information that I dont want to give them and they simply refuse to do anything. On top of that I am bombarded with their sales calls which Im not sure how they got my number. There are thousands of stories about this when I search for it and I cant get them to delete me from their system even though I have no business with them whatsoever.
I have had the credit companies remove some of the inquiries but I cant keep up with them.
Quicken Loans Via XXXX XXXX New Hard Inquiry XXXX XX/XX/XXXX Quicken Loans Via XXXX XXXX Inquiry Removed Alert XXXX XX/XX/XXXX Quicken Loans Via XXXX XXXX New Hard Inquiry XXXX XX/XX/XXXX Quicken Loans Via XXXX XXXX New Hard Inquiry XXXX XX/XX/XXXX Quicken Loans Via XXXX XXXX Inquiry Removed Alert XXXX XX/XX/XXXX Quicken Loans Via XXXX XXXX Inquiry Removed Alert XXXX XX/XX/XXXX Quicken Loans Via XXXX XXXX New Hard Inquiry TransUnion XX/XX/XXXX Quicken Loans Via XXXX XXXX Inquiry Removed Alert XXXX XX/XX/XXXX Quicken Loans Via XXXX XXXX Inquiry Removed Alert XXXX XX/XX/XXXX Quicken Loans Via XXXX XXXX New Hard Inquiry XXXX XX/XX/XXXX Quicken Loans Via XXXX XXXX Inquiry Removed Alert XXXX XX/XX/XXXX Quicken Loans Via XXXX Mor New Hard Inquiry XXXX XX/XX/XXXX Quicken Loans Via XXXX Mor New Hard Inquiry XXXX XX/XX/XXXX Quicken Loans Via XXXX XXXX Inquiry Removed Alert XXXX XX/XX/XXXX Quicken Loans Via XXXX XXXX Inquiry Removed Alert XXXX XX/XX/XXXXXX/XX/XXXX
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| 10/17/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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Back in XXXX, 2015 I was checking the options to refinance my single family house mortgage of {$630000.00}. After watching the Quicken Loans TV advertising, I decided to find more information about my chances of refinancing.
Since I begun checking the loan options with this company, starting XXXX XXXX, 2015, I was persuaded by their very persistent representative XXXX XXXX ( XXXXXXXXXXXX Phone : ( XXXX ) XXXX XXXX ), to send him my two years tax returns. After a day or two he called me back and told me that I 'm certainly qualified to begin the process. XX/XX/XXXX the process begun ( Loan : XXXX ), through which I was recklessly dragged for almost 4 months through several of QL associates, who tossed me blatantly from one to another, with repeated documents requests. They continued to extend the date for their decision, up until yesterday XXXX XXXX, after my repeated requests to find out about the loan application status, I received a totally ridiculous and irresponsible answer : QL could n't match a home loan with my current needs.
Prior to this message, on the same day, I got another response to my question placed onMY QL online board on XXXX XXXX. The message was somewhat strange, but nevertheless different. The message notified me that all Jumbo Loans applications that were submitted after XXXX XXXX are being affected with new rules. I did n't understand how this could 've been related to me, since I begun the process XX/XX/XXXX. At the end of the same day I got an email from the same gentlemen, I begun the process with - XXXX XXXX, with the message of denial. Later I got a call from another rep with the same message, who did n't want to disclose the reasons for their decision, as well as did n't want to reveal the name of the underwriter to enable me to appeal their decision.
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| 02/05/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I received a call from my mortgage company " Quicken Loan '' " XXXX XXXX, stating my loan qualify for a FHA Streamline refinance and I will not have to come out of pocket at closing. He stated no appraisal fee, but he would need to pull my credit. I reached out to a Banker at Quicken to verify the refinance was a not scam or fraud.
I allowed Quicken " XXXX '' to pull my credit on XX/XX/21 and I qualified for the refinance.
The next day XX/XX/21 XXXX called me and stated my interest rate would be XXXX and my monthly payment would be {$820.00}. XXXX in turn told me it would be a FHA closing fee of {$2200.00}. Quicken " XXXX '' told me it would not be any fees coming out of my pocket.
The same day I reached out to XXXX XXXX, CEO on XX/XX/21 asking for help and why would XXXX come up with a fee at closing when i ask him before he ran my credit.
I stated in the email to XXXX XXXX, CEO I would have never allowed my credit to be pulled if I had to pay any type of fee. I asked for his Help.
A XXXX XXXX emailed me and I called him, XXXX stated he want to solve the issue, sure he does? He state the {$2200.00} was the " upfront mortgage premium '' 1.75 % would go to FHA. I stated to XXXX I will call him back and I emailed him as well on XX/XX/21 he never answered my call or emailed me back.
I verified with FHA and it is true regarding the " upfront Mortgage premium. '' I do not know how they are going to make this issue right. They need to make this right with a letter to the Credit Bureaus stating the Hard Pull on my credit need to be a Soft Pull because of " misleading and unethical practices from the Lender. '' This type of under handed process has cause me to distrust them. Not only that, Quicken " XXXX '' should have known it would a fee at closing.
Shame on you Quicken Loan.
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| 10/17/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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My husband is the sole borrower for the loan with rocket mortgage used to purchase our home ( I did not have a credit score at the time of purchase so was unable to be on the loan ). He was looking to refinance the loan to include the windows we purchased.
The mortgage specialist at rocket mortgage told my husband that he would need to do a " soft inquiry '' on my husband 's credit report to look at the potential to refinance. He also asked about possibly including me on the loan. I was unaware that this was all in progress when I received a call to " verify my information '' by stating my birthdate and social. I verified my information and was told that I was free to exit the call.
At no point was I made aware of the need for me to be on the loan and I definitely did not agree to any application, or credit searches. I just thought I was verifying my info as a member of the household ( as I was included in the mortgage with the previous loan without actually borrowing or needing to have credit ).
The next day I got a notification from XXXX XXXX that my score had dropped by XXXX XXXX. So the " soft inquiry '' that my husband had consented to had become a hard inquiry on MY account that I was not aware was happening.
We reached out to the company and have been repeatedly told that while they " understand where we are coming from '' that they had not done anything wrong by not disclosing the reason for the " verification of information '' and not getting my consent to add me to a loan application.
I was told my husband could consent for me, which is not the case given the National Credit Act. I feel that the way they obtained my social for the search without disclosing the intended purpose was an Unfair and Deceptive Act or Practice that took advantage of me as a consumer.
|
| 09/06/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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|
Web |
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|
I visited Quicken Loans website to see what my financing options for a mortgage. I was more interested possibly in a bridge loan because my home is paid off and wanted to sell my home and put the money towards a new home. Not knowing about Quicken Loans, I only wanted a soft pull for what info I wanted to give them without my Social Security or making any offers. After giving my address, email, phone # and a credit rating, my phone started to blow up with phone calls. The 1st guy that called ( I believe XXXX was his name ) was rude and did not want to listen to my needs. It seemed as if he had a document that he was reading off and I was annoying him with my questions because I wanted to cut to the chase and get my answers. I ended up hanging up. What has upset me was that they have sent my information to several lenders and my credit score went down 7 points by a company called XXXX that looked at my credit score 2 times, XX/XX/XXXX & XX/XX/XXXX. I contacted XXXX and they said that they are affiliated with Quicken Loans and I should dispute my credit with them. I was recommended to a employee name XXXX XXXX, an Resolution Advocate and she said that she could not help me and that the other Lead Resolution Advocate XXXX XXXX that she was going to recommend me talk to, was not going to dispute or help me out either. That ... .is unacceptable and what set me off ... .Obviously Quicken Loans don't care about my needs and took advantage of me and my credit score that would of giving me a lower interest rate. I will NEVER deal with this company again! I will be filing my complaints and reviews on EVERY consumer website to let the public know about Quicken Loans and their associates and be warned. If they would of taken the courtesy to disputed my credit score, I would of let this go!
|
| 11/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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Initially applied for a home refinance on XX/XX/19. Completed all requested application and follow up documents within 5 days of application and used portal to verify and upload other as request. Was told would take 20-30 days to close this refi. Over the course of the following weeks, I consistently called or e-mailed for status and was told one thing or other delaying the closing. I was also told the new lender was having difficulty obtaining the payoff of current loan with current bank. I had to do it myself and send the bank letter to the new lender, Quicken Loans ( XXXX XXXX via Rocket Mortgage ). When reaching the 60 day mark I again contacted my loan officer at Quicken to pressure on closing and I threatened to cancel the entire thing. I did get a call from the closing team to schedule my closing finally on XX/XX/19, which did close. During the back and forth communications and including my closing appt on XX/XX/19 I was told the portion of funds coming back to me would be EFT to my bank on XX/XX/19 with payoff to current lender on XX/XX/19. As of today the EFT to my bank for my funds has yet to happen so am afraid now that the existing loan payoff scheduled for today, XX/XX/19, will also be delayed thereby possibly creating a balance due from me to my current lender. I've nothing but road block after road block with Quicken/XXXX XXXX and feel they owe me interest for being late in depositing my funds. I've yet been able to get in touch with anyone from XXXX. I have had to e-mail or phone text my Loan Officer three times. I feel as though Quicken presents a very good sales pitch to customers but fails to disclose true and full transparency on actual process and time. Although, I will say the rate is what they promised, but closing costs did end up being slightly higher.
|
| 09/14/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On or about XXXX XXXX, 2017 I called Quicken Loans in response to an advertisement for HARP refinancing. The loan agent, XXXX XXXX, looked up my eligibility for HARP refinancing and was unable to locate my loan on either FHA loan sites. He tried to convince me to refinance, but I am self-employed an have less than a year of income history so know I would be unable to get approved for a loan. XXXX requested the ability to do a soft inquiry of my credit to see if there was something he could do. I was extremely reluctant, knowing that a ) I was n't going to qualify because of my self-employed status and b ) I did not want negative impact on my credit report. He assured me it would have no impact on my report.
On or about XXXX XXXX, I received a complete loan application from quicken loans via US Mail. I was shocked, since I was 100 % clear that I had no intention of applying for a loan. I disposed of the application appropriately. I received several phone calls from Quicken that day and made it clear that I never had any intention of proceeding with a loan, asked them to stop contacting me.
On XXXX XXXX, I received email from Quicken advising me that they are unable to go forward with the loan " because of adverse credit '', and promoting their credit counseling services. After looking up my credit reporting information, I discovered that they did a hard inquiry without my permission on XXXX XXXX.
I am requesting that : A. The hard credit inquiry initiated by Quicken Loans on XXXX XXXX was done without my permission and I want it removed from all credit reporting agencies records.
B. I want to be assured that a credit rejection does not appear in my records because I never gave Quicken Loans my approval to proceed with a mortgage refinancing process.
Thank You, XXXX XXXX
|
| 10/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
|
I was 2+ months away from closing on my new home. I wanted to check to make sure the incumbent lender was providing me with the best rates. I searched online and landed on RocketMortgage website. I answered a few questions online and then got a call from XXXX at RocketMortgage.
I told him that I was shopping for mortgage rates, however I had already selected a mortgage company that was associated with the builder. I told XXXX that besides the interest rate, he would have to overcome a {$2500.00} seller credit.
The first estimate was better by an eighth of a percent with points paid, however without the seller credit, RocketMortgage wasn't competitive at all. I reject the offer.
XXXX came back to me a few days latter stating that he got his directors approval for a better estimate. In the estimate had over $ XXXX in " Other credits ''. See attached.
I told XXXX that I don't understand how his company can provide $ XXXX in credits. He stated that his company will make it back through the life of the loan. He then asked for a {$500.00} dollar deposit to lock me in.
As we got closer to closing, I asked for the final numbers and the final numbers no longer had the $ XXXX in credits. I later found out the " Other credits '' were not credits from the lender, but estimates for how much of the prorated property tax I would get since I was planning on managing my own escrow.
I went back to my original mortgage company, however the rates went up and I lost the {$500.00} deposit.
I asked RocketMortgage for {$1000.00}. {$500.00} for the deposit and {$500.00} for me to buy down points to get me back to XXXX. They refused stating the that " other credits '' were not " lender credits ''. The conversation that I had with XXXX occurred over his office phone and his cell phone.
|
| 06/20/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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I filed a XXXX XXXX bankruptcy in XXXX of 2022. I fell short on some of my mortgage payments and my atty. failed to inform me that it is extremely imperative that i maintain my mortgage payments to avoid foreclosure even though i have some protection from creditors under the bankruptcy.
Well, i got behind a few payments and unbeknownst to me, the mortgage company had their attorney to start the foreclosure process. I rec 'd a notice informing me that i had to come up with a substantial amount of monies by a certain date and a phone hearing was set up. I fortunately was able to get caught up with my IRS refund check.
Yet, the mortgage attorney still pursued her court costs, and attorney fees!. I was baffled, here i am struggling to keep my home, i have absolutely no financial resources for anything. I am living paycheck to paycheck, having to pay this trustee almost $ 800 monthly, and yet here i get slammed with almost {$700.00} fees to someone who was hired to pursue taking my home.
A XXXX XXXX is NOT in best interest of an individual debtor, it is a money scheming system that totally is for the judges, attorneys, trustees and their XXXX party XXXX. Its shameful, how large corporations can walk away scot free from their debts with a XXXX XXXX and bounce back with a whole new company under a new name like nothing ever happened.
Individual debtors who can not file XXXX XXXX are at the mercy of these people under a XXXX XXXX. I was told I did not qualify for a XXXX XXXX because of the equity in my home, yet, when i tried to do a home equity loan i was quoted a very low amount of money i could get or denied. this is absolutely ludicrous and the legislators need to restructure XXXX XXXX whereby poor innocent debtors are not maltreated and disgraced by creditors.
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| 03/27/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
My property of XXXX XXXX XXXX XXXXXXXX MD XXXX was in foreclosure and I was a defendant for Case Number : XXXX at XXXX XXXX XXXX XXXX XXXX XXXX I made several calls between the representing XXXX XXXX XXXX XXXX and the courthouse about the court process and requested documents all without success. In XX/XX/XXXX, I was able to get some information from MD Case Search and saw two affidavits of service file dates ; XX/XX/XXXX and XX/XX/XXXX. My son, XXXX ( XXXX at the time ), and I were living in the home and didnt receive services. Covid-19 laws were in place to buy me some time since I didnt get any answers from the court clerks. They only referred me to call the representing lawfirm and vice versa. I called the XXXX XXXX XXXX XXXX XXXX and finally decided to sell my home while the market was so high. My house sold on XX/XX/XXXX and the XXXX motioned the case be closed on XX/XX/XXXX. I spoke with XXXX XXXX during and after this process. I wasnt aware foreclosure started as I submitted mediation papers with XXXX XXXX prior. They now state the papers were never received. I spoke to them about the reimbursement of foreclosure costs as well. After the house sold, I received the proof I was requesting all along from the lawfirm. If the sheriff checked photo identification, the address would not have matched the address of service. According to the court filed document, XXXX XXXX signed and accepted the documents to start foreclosure stating he was a resident and his relationship status to me is my son. As I stated earlier, I have XXXX XXXX son and no one else lived with us. Im requesting the fees and court costs be reimbursed to me. Im unable to file any motion to the courts and when I consistently called with questions on what steps to take, I received no assistance.
|
| 05/04/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
My Loan : XXXX at Quicken Loans I originally got started processing my Quicken Loan application with XXXX XXXX ( Mortgage Banker ) and uploaded my Verification of Assets on XXXX/XXXX/2016. However, somehow I lost communication with XXXX, and later on, got in touch with XXXX XXXX ( Mortgage Banker ) on XXXX/XXXX/2016.
Next, XXXX XXXX passed me XXXX XXXX ( Client Care Specialist ) on XXXX/XXXX/2016 in entering the Underwriting stage of the loan process.
Keep in mind Quicken Loan 's Verification of Assets says this : To close your loan, we need to verify that you have {$9500.00} in assets for reserves. This amount is subject to change as your loan is processed. Please provide bank, depository or brokerage statements, 401 ( k ), 403 ( b ), a Keogh account or an IRA statement showing a 60 days history for this verification.
Given that I provided my XXXX XXXX bank statements on XXXX/XXXX/2016 and the Underwriting process started on XXXX/XXXX/2016, I felt Quicken Loan 's Underwriter made a bad decision to have me pay around {$500.00} for the appraisal performed on XXXX/XXXX/2016 when there was a chance the Verification of Assets could be a show stopper. As it turned out, it was a show stopper. According to Quicken Loan, my letter of explanation for assets was decline. So basically, I did a cash deposit of {$2100.00} on XXXX/XXXX/2016, {$3000.00} on XXXX/XXXX/2016, and {$5000.00} on XXXX/XXXX/2016 from my home safety deposit box and this reason was rejected.
Good business practice of the underwriter should have been take care of all the necessary show stopper paperwork first before having a possible lender pay for the appraisal.
Given I contacted Quicken Loan based on your recommendation, can you please help me get a refund from my appraisal?
Thanks, XXXX XXXX
|
| 02/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
My mortgage loan transferred to Rocket Mortgage on or about XX/XX/2022. As part of their intake process, they reviewed my loan to see if I was getting the best rate and an agent ( XXXX XXXX ) called me to see if he could interest me in refinancing options. I told him from the beginning I was not looking to refinance but he said he could pull the numbers and see what they may be able to offer. I told him that if he wanted to pull together some numbers that I'd be happy to take a look, but I had other things going on and wouldn't be refinancing at this time. He pulled things together and I told him I would think it over and get back to him. I found out 3 days later on XX/XX/2022 that he pulled my credit. I called Rocket Mortgage customer service and was escalated to a XXXX XXXX ( XXXX XXXX ). She said that she would review things and get back to me which she did. She claimed that she had reviewed the recording of the initial conversation and XXXX told me he had to " review my credit report and verify personal information '' and I agreed. 1 ) He never said that to me 2 ) I never agreed to that and 3 ) even *if* he had said that, what does that involve? He has the obligation to make it clear and get express authorization for my credit to be pulled. He didn't! I've done this process of " running the numbers '' with loans many many times and never has it involved pulling my official credit report. That comes during the next step of to actually applying for the loan.
I called back and asked to review the recording and was that I wasn't allowed to, that recordings are used only for training purposes and were proprietary to Rocket Mortgage. All she would tell me is that shes authorized to speak on behalf of the company and their legal team and they trust her decision.
|
| 11/10/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XXXX XXXX XXXX XXXX # XXXX, TX XXXXXXXXTo whom it may concern, The reason for this letter is to dispute an unauthorized inquiry on my credit report. On XX/XX/2020, I retrieved a copy of my credit report on XXXX and discovered an inquiry that I have no knowledge of that it would hit my credit. I was told that as long as the application is within 30 days of each other on a mortgage loan that I would ONLY have 1 hard inquiry. I did apply for credit with XXXX XXXX on XX/XX/2020 and was approved, that was 14 days before XXXX/Quicken Loans on XX/XX/2020. I have also reached out asking that they remove the inquiry from my credit profile. Per XXXX XXXX with Quicken Loans they do not have the ability to remove the inquiry that was falsely reported. I am purchasinga home and this inquirydropped my score over 15 points at all XXXX, XXXX, XXXX.
I asked the operator on the chat to remove the hard inquiry, along with all my information. Your company should ask before pulling someone's credit and potentiallyaffecting the chance of homeownership, if that person has any bankruptcies or anything on their credit that could hinder an approval instead of asking for my SS, DOB and name.Please launch an investigation into the Quicken Loan inquiry todetermine who authorized it. Upon completion, please provide written correspondence that details the results of your findings. If you find that the inquiry is invalid, I am requesting that it be removed from my credit report as soon as possible. But if Quicken Loan is able to prove that the inquiry is indeed valid, and is not in violation of the law, please provide written proof and a description of how the investigation was conducted. Thanks in advance for your prompt attention to this matter. Please remove ASAP.
Sincerely, XXXX XXXX
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| 06/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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On XX/XX/XXXX I emailed a representative ( XXXX XXXX ) at Rocket Mortgage about re applying for a mortgage loan. XXXX and I spoke that same day via phone arounXXXX XXXX XXXX PST and we agreed that in order to get my application re started I needed to send over my XXXX W2 form, Copy of my XXXX Tax return, recent paystub, and finally bank statement of where the down payment would be coming from. By XXXX XXXX same day I had sent over everything except my bank statement. On XX/XX/XXXX at XXXXXXXX XXXX I received a call from a manager at Rocket Mortgage named XXXX. XXXX proceeded to tell me that the underwriter had denied my application and that Rocket Mortgage would not be reviewing any future applications either. I asked XXXX what the reasoning behind this harsh and extreme decision and all he could advise me was that it was due to inconsistencies in my application. I asked for specific details, but XXXX said he wasnt able to provide further information/details for me. I asked XXXX it was normal for Rocket Mortgage to essentially blacklist someone without any explanation? XXXX was not able to answer all he kept saying was this the Underwriter stated there were inconsistencies and it was their decision.
It's not clear to me how in under 24 hours an underwriter was able to determine my application " inconsistent '' ( application was not yet finished I still had more documents to submit ) and flag it so that I may NEVER apply with them in the future. And without any explanation I can only assume its discrimination due to being an unmarried XXXX female. It is unheard of an underwriter providing an answer on a loan application that quickly and without all the needed documents/information so I can not fathom what the " inconsistencies '' in my application could be
|
| 06/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Older American |
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My name is XXXX XXXX. We ( XXXX XXXX and his wife XXXX XXXX XXXX applied for home mortgage refinance with QuickenLoans ( Rocket Mortgage ) online on XX/XX/2021. I got a copy of " Your Refinance Solution '' dated XX/XX/2021 form Rocket Mortgage on line, which indicats that ( see the attached " # 4 ) '' for verification ) : Your Refinance Solution These are the refinance options that you qualify for based on the info you gave us, your credit score of XXXX and XXXX 's credit score of XXXX. The recommended option is the one we think is best for your financial goals ...
As " Your Refinance Solution '' confirms both XXXX XXXX XXXX 's credit scores of " XXXX '' based on which the recommended option is the one we think is best for your financial goals. I contacted the Client Relations Team of QuickLoans immediately and complained about the fake credit scores of " XXXX '' based on which QuickenLoans processed my application for home loan refinance. I received an email reply starting with ... My name is XXXX XXXX with the Client Relations Team that looks at the incoming feedback that we get from our clients. I received your feedback, and I am a little bit confused in what you were asking ...
Later on QuickenLoan sent a copy of Your Credit Score and the Price You Pay for Credit by mail to us respectively ( see attached " # 1 ) '' & " # 3 ) '' for details ). As I mentioned within my email dated XX/XX/2021, we still don't understand why and how our true credit scores were instead. This is the first time we recognized that someone submit false credit scores, an intentional wrongdoings, which might benefit someone illegally XXXX especially, we might be too old to stop the wrongdoings XXXX!
P.S. Please see the attached documents # 1 ), # 2 ) & # 3 ) for more details.
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| 02/18/2019 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Engaged with QuickenLoans/Rocket Mortgage on XX/XX/XXXX, the last day of their end-of-year 'special sale '. Stewardship on the uickenLoans/Rocket Mortgage side provided by one XXXX XXXX XXXX. She impressed me with how their electronic system is set up, and how fast they can move because of that. We agreed that mine was a challenging scenario but Ms. XXXX was able to run it through the echelons and come back with a pre-approval the same day. She also offered a pricing package that was reasonable.
Then she ordered an appraisal.
The appraisal was conducted on XX/XX/XXXX, results delivered on XX/XX/XXXX on the RocketMortgage portal. The appraisal came under the 'street value ' for the neighborhood but still with a good loan-to-value proportion.
Then the RocketMortgage portal informed me that a second appraisal was conducted for my property, and the results were posted on the website. Neither QuickenLoand nor Rocket Mortgage notified me of the requirement or possibility thereof for a second appraisal. The second appraisal was conducted by the same appraisal company/ agent, and the agent put in a closing note that the lender, i.e. QucikenLoans/ RocketMortgage directed him to specific addresses in the neighborhood against which to compare my property.
Accordingly, the second appraisal came in way lower than the first one, and by that token the loan-to-value proportion changed significantly.
That procedure did not seem fair, therefore I advised QuickenLoans/Rocket Mortgage in writing on XX/XX/XXXX of my decision to cancel the refinance application on the grounds of a corrupt appraisal process. I also asked for a refund of the costs of the appraisal amount of {$500.00} charged to my credit card. The lender did not acknowledge my cancellation notice.
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| 07/22/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Servicemember |
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XXXX XXXX, 2016 Quicken Loans, NMLS # XXXX XXXX XXXX XXXX XXXX, MI XXXX Re : XXXX 2016 payment Please note that we are requesting that you remove your late fees that were applied to our account effective XXXX XXXX, 2016. The attached check copies ( XXXX - XXXX 2016 ) notes the dates our checks have been mailed to your processing and accounts receivable department well within the given grace periods allowed.
Your average timeline of 10-15 days to receive and process our checks to be presented to our financial institution is at minimum concerning, thus need to be investigated by the U.S. Federal Trade Commission. There are no other creditors we are in relationship with present this business practice concern. We prefer to use checks when paying our creditors and for the exception of Quicken Loans , Inc. this method has been successful.
The U.S. Postal Service branch offices have assured us on more than one occasion that once we place our mail with U.S. first class postage stamps in their receptacles ; whether at my local branch or within my subdivision, it should reach it assigned address and zip code within less than 10-15 days. Why is your organization the exception? When receiving mail delivered by the U.S. Postal Service from Quicken Loans, Inc. dates noted on the documents have never shown the 10-15 day time span. No, online or auto-pay are not options we would like to put in place, there have been several instances of fraud through these methods and has not proven worthy to us.
Please review the attachments as consideration for removing your fees and processing your check payments in a timely manner in order to honor your noted grave period.
Best regards, Cc : U.S. Federal Trade Commission Bureau of Consumer Protection XXXX XXXX, XXXX XXXX
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| 06/02/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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On XX/XX/2023, I applied for a mortgage from Rocket Mortgage online and received a phone call from XXXX XXXX, the mortgage banker. He reviewed my application, then asked for my credit card for an " appraisal deposit '' of {$500.00}. He explained if the appraisal report is {$600.00}, then I will be charged the remaining {$100.00} balance at closing. XX/XX/2023, the purchased agreement was terminated due to issues noted from the inspection report I paid for and HOA review. I emailed the mortgage banker and when I got no response, I called Rocket Mortgage. The representative agreed that no report was ordered yet, but they may take money for the credit report, which I questioned since it was supposed to be a deposit for the appraisal. Please note credit report and other proposed settlement fees were disclosed AFTER taking my credit card number. I called on XX/XX/2023 to get the status of the refund request, only to be told they refunded {$350.00}, and they were keeping {$50.00} for credit report and {$100.00} for appraisal process ( stuff they do before one is actually ordered, he said ). When I expressed my displeasure with using the deposit for something that was not disclosed, and due to my background in the field, there is no way what they did was legal or acceptable, the rep then said he would review to see where the money went, he returned to the call and said he would have someone take a " deeper dive ''. I spoke to XXXX XXXX in escalations who stated she would have an answer for me within a week, trying to convince me that sometimes they put in the appraisal report order and there's a cancellation fee. I advised I would report this since I received misinformation initially, during and after, I know to be untrue during a loan origination process.
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| 05/05/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We closed on our house on XXXX XXXX XXXX XXXX wit h Quicken L oans. In XXXX XXXX XXXX , when making our online payment I noticed a large credit of about {$3000.00} towards the account. Not understanding where this came from I called to inquire about it. I was told that at closing they over estimated taxes and insurance and that it was going to be refunded to us. We received a check a week later. In XXXX we were told that they recalculated our escrow and were lowering our payment by {$50.00} per month. Towards the end of XXXX we finally decided what to do with the refund and proceeded with flooring and paint. Days later I received a notification that our house payment is now going to be {$200.00} more each month because they mistakenly refunded us money and they would like it back. Um. What? We called, verified and waited 3 months to spend that! Not only that, but every month, I was paying {$50.00} per month over our monthly payment towards principle, and while not an enormous amount of money that was {$600.00} per year that I will not be able to pay towards my principle. So, they are now tying this 'repayment ' to my mortgage. Can they do that? The point is that I should not be held accountable for this money as I did EVERYTHING right. If I call to verify and am reassured that this is indeed 'for real ' and even wait to spend it ... .I do n't really care if they are gracious enough to drop {$200.00} into my escrow account but I am still responsible for the balance. I do n't care if I had {$5000.00} sitting in my savings account ( which I do n't ), they should not be able to do this. If your boss gave you a bonus at the end of the year and then realized they gave you too much ... and then docked your paycheck for a year ... ..
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| 02/23/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
Servicemember |
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My husband and I were told by our CPA to go with Quicken Loans to refinance our home to get a lower interest rate. My husband is XXXX and working as a full time XXXX, I am an XXXX and in my XXXX. We both have near perfect credit scores. Starting back in XXXX, we agreed on a fixed interest rate with Quicken. Since XXXX up to the present date, Quicken required us to provide an ongoing stream of documentation to prove our credit worthiness ( despite our having a joint income of {$500000.00} annually ). Some of the documents they asked for went back as far as 30 years. The list never stopped, and sometimes they asked for duplicate documents. We provided all documents, but even after providing more and more documents, they would raise the bar, and ask for more documents. Then, this past week, they told my husband that we would have to negotiate another fixed interest rate, and more documents would be needed! I notified Quicken that we will no longer deal with them. I also feel enraged. It is my belief that this is how Quicken discriminates against individuals, who they decide that they do not want to loan money to. They keep a battery of employees that continually ask for more and more documents ( presumably hoping that either the individual ca n't produce the documents, or that they will find something to justify not extending a loan ). I might also add, that their advertisements mislead people into thinking that their loans will be relatively easy and without a lot of paperwork - quite the contrary. I believe that my husband and I were discriminated based upon our ages. I can not express the anger I feel towards Quicken. I had misgivings in the beginning, but we relied on our CPA. It is a junk company and I belief rife with insincerity about its loans.
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| 07/20/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was contacted by Quicken Loans about my mortgage with them in the end of XX/XX/XXXX. They were offering a lower rate for refinancing. My current rate is 3.5 % and they offered 2.75 %. I told them initially I did not want to refinance because I don't believe they are a reputable company and I had issues during the purchase of my home in XX/XX/XXXX. They assured me this would be a simpler process and continued to contact me so I proceed. On XX/XX/XXXX, they ran both my credit and my grandfather 's ( he co-signed the original mortgage ) without permission. They have admitted that they did this without permission. As with my initial mortgage, they would not give me the exact items required for closing. They would request information and once it was provided they asked for more. The final issue was that they requested a 2 year history of my grandmother 's mortgage. My grandmother is not an applicant for the refinance and is not required to give this information. Because we would not give it, they said the process would be canceled, so I was not able to refinance. I believe my initial mortgage process and the refinance included XXXX of race and age. Although we provided all information requested, this company constantly requested " further information '' or information on people outside myself and my grandfather. I believe because of my grandfather 's age, he was targeted and it is the reason for the extensive document request. I also feel like race is an issue because it seems like they were looking for reasons to show that we could not afford the home. They conducted an " investigation '' proving that they did run the credit without permission, however they did not continue the refinance process because of the documents they stated we had to provide.
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| 06/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a loan with Rocket Mortgage, the loan originators name is XXXX XXXX ID : XXXX. When I spoke with XXXX I explained that I was applying for the loan to see if I would qualify and that if I did I would need to sell my current home first before closing on the acquisition of this home. I explained that this would be a process and it would likely take a while, putting me past my rate lock period. He explained no problem and told me rate locks are about XXXX dollars each and that they are due at the time of closing. I was ok with this as I understand that the rate would need to be extended. I extended it a total of 3 times and I am now ready to close the transaction and purchase the new property. I then get a call from XXXX with Quicken Loans XXXX ID : XXXX stating that he has great news and he worked his magic. My rate went up, and because the second rate lock expired I now need to go from XXXX cash to close to over XXXX cash to close. I said I was told it was XXXX, and that those numbers do not add up. He said he would look into it and called me back the next day ( XX/XX/2022 ). When he called me back today he said he looked into the issue with another department and it turns out " They failed to disclose the penalties and cost of extending the rate 3 times. '' After telling me that he then proceeded to tell me that Quicken Loans has decided there is nothing they can do to credit these costs. Now I am a week out from closing and have my current house about to close and I have to come up with an extra almost XXXX to buy the new house, or I will not have a new home for myself and 4 kids. This is the definition of predatory lending and not disclosing the costs of the loans. I am not sure what I can do as I hurry to find the additional funds.
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| 09/16/2023 |
Yes |
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- Closing on a mortgage
- Trying to communicate with the company to fix an issue with the loan closing
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Web |
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I am going through a refinance loan and have had the most horrible incident involving a 3rd party that one of the loan companies hired.
XXXX, I went to RocketMortgage for the loan and all was ok, they arranged for a local appraiser service to come to my home for appraisal and that seemed to go fine.
But in my shopping loan terms found someone else that could give me a better rate ( XXXX XXXX ). So, I had XXXX transfer the information to XXXX XXXX ( all was fine until ) The appraisal provided, contained multiple errors that needed correcting.
I attempted to contact the Appraiser from the licensing information on the appraisal submitted.
The contact email : XXXX keeps returning as undeliverable The phone number provided, when called, goes to generic VM When texting the number, it resulted in some XXXX, XXXX, and just plain XXXX returned texts In my disbelief of the transmissions, I involved my new loan company to try to obtain what was required from the Assessor.
My loan officer called the number and when she asked was this the number for the Assessment service, they responded yes. Was this the number for XXXX XXXX XXXX, they responded yes then hung up.
We called back and it again went to VM with no return call If it werent for the texts I received ( attached ), I wouldnt mind much for the lack of service, but the texts to/from a business whose personnel were in my house, its downright scary.
I am attaching the text conversation ( please understand this is not my language ), but need to share my concerns and pursue legal action as this has caused me precious time ( loss of a real estate deal ) and now I have let these kind of people in my home? And now am forced to pay $ XXXX to get another appraisal.
What legal recourse do I have?
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| 04/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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My mortgage is being 1. reported as late post COVID-19 modification and 2. is reporting the incorrect amount of being late.
After signing and notarizing the modification agreement I scheduled two auto drafts ( TOO BE TIMELY! ) in the amounts of {$1300.00} on XX/XX/2021 for XX/XX/XXXX and XX/XX/XXXX. This was done by a Quicken employee mind you.
Quicken ran an escrow analysis on XX/XX/2021 after those auto drafts were scheduled. The escrow analysis showed a shortage of $ XXXX monthly. The auto drafts were taken and come XX/XX/XXXX after setting up continuous auto drafts myself the payment was cancelled due to being behind. After noticing on my account no payment was taken I called to learn that I was delinquent.
The affected auto drafts were not cancelled. The attempts to reach me were automated calls like every scam call. Their system was never updated with my current residence even after informing them that I do not occupy the home concerning this mortgage.
Im being reported delinquent on the full amount of {$1500.00} even though its an escrow issue that affected no party. Now my credit suffers over incompetence from Quicken and I perceive this to be an anti-competitive tactic that affects a borrowers ability to refinance the loan in a highly competitive market.
The delinquency is inaccurate and unjust. The amount delinquent is also falsely reported and this is a result of post modification underhanded tactics to prevent Quicken from losing business/interest income. I cant even IRRRL my loan by VA guidelines now. Im not only a veteran, former employee of the XXXX, but Im also a mortgage underwriter.
This is a level shady tactics on par with XXXX that spawned the CFPB. Please investigate and admonish such dealing by unsavory lenders.
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| 02/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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In XXXX I contacted Rocket Mortgage because I suffered from a hardship because of covid. Rocket Mortgage offered me a Federally Funded Forbearance for three months and then for an additional 3 months. I needed the Forbearance because I had lost my job due to covid. I didn't want to loose my house. They sent me a letter saying that the deferred payments would be added to the end of the existing mortgage - that the mortgage would be modified by extending the term of the original mortgage so the deferred XXXX payments would be made at the end of the mortgage term.
In XXXX of XXXX, Rocket Mortgage refused to Modify my mortgage, and is now demanded the XXXX deferred payments be made in one lump sum, otherwise they will foreclose on my house. I used the deferment during a national emergency, and if I knew that my home would be at risk for foreclosure, I would not have opted for the forbearance. It seems this is a targeted attempt to purposedly foreclose on my property. I have a XXXX XXXX XXXX daughter who lives with me, I have never been late on any mortgage payments, and I thought the deferral was part of a government assistance program to help people during covid. Now I am at risk of loosing my home. Rocket Mortgage will not accept any partial payments, will not accept my usual monthly mortgage payment, and is doing this to expedite the foreclosure process. They claim I owe {$19000.00} and my home is worth significantly more and I am at risk of loosing my entire lifes savings, because of this deceptive unethical business practice, that I thought was part of a federal program.I need help, they have reported the deferred payments as late to the credit bureaus. Eliminating any chance of me and my daughter ever being able to purchase another home.
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| 09/01/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
- Confusing or misleading advertising or marketing
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Web |
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On XX/XX/22, I was on the XXXX website looking for banks that offered HELOCs for a secondary/investment property. Rocket Mortgage ( RM ) company was one of the banks marketing such a loan product. After clicking on the link for RM and completing the questionnaire, RM mortgage banker XXXX XXXX ( NMLS # XXXX ) called me.
As I said in the questionnaire, I told XXXX that I was interested in applying for a HELOC on my investment property to do some home improvement work before moving-in a new tenant. XXXX kept trying to push me into doing a Refi against the property and I repeatedly told him I didn't want to do that. When I asked to be connected to a banker handling their HELOCs, he told me that that was a small department for RM and there's no one available at the moment and he would have someone call me back.
No one from RM contacted me about a HELOC but XXXX reached out to me a few more times trying to get me to apply for a Refi loan. Because of that horrible and deceptive experience, I ended up not doing any business with RM. I also told XXXX that I would file a claim with the CFPB against RM regarding their deceptive and predatory practices.
I created a " task '' to file the claim against RM and am finally getting around to it today. I had the flexibility to move-on to another bank for my needs because of my financial means and above average credit score. And I was able to recognize deceptive and predatory tactics being practiced by RM.
Still, there are a lot of people not in my fortunate position being preyed upon by RM and I wanted to bring this matter to your attention. It would not be hard for the CFPB to prove this deceptive practice being executed by RM and I pray that you all do so and hold RM accountable for their behavior.
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| 09/19/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX, I contacted Rocket Mortgage ( aka Quicken Loans ) to inquire about obtaining an FHA Cash Out Refinance Loan ( it would be used to pay off a Federal Tax Lien, debts and home improvements ). I would deliver over several days by e-mail to the loan servicing agent all requested information after receiving his verbal delivery of potential FHA approval. After several days and his directive to change document submissions from his corporate e-mail to his personal email ( he conveyed often documents did not go through/transmit properly ). He advised I would not be approved for an FHA loan. I would have to obtain a conventional loan. He stated it was due to the fact I had a Federal Tax Lien ( he had been delivered payoff documentation from the IRS by fax ), which did not appear on my credit report. Because of the Federal Tax Lien did not appear on my credit report I would then be subjected to what was called XXXX payments. A requirement the FHA applicant should have one full payment of mortgage loan principle and escrow ( principal, taxes, insurance ) in reserve/savings. I did not currently have that in my savings. I contacted XXXX ( XXXX ) to confirm the lenders policy. I was advised it was not within their guidelines. I also researched through XXXX and found out Tax liens won't show up on your credit report. That was due to the credit bureaus deciding in XXXX of this year ..tax information would no longer be provided ( due to a creditors ability to find out the information through public records etc. ) I was sent an email conveyance which I forwarded to the loan servicing agent. He later would respond it was his lenders preference in accordance with our government condoned fair lender policy... basically a lender overlay ( XXXX ).
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| 08/11/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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On XX/XX/20, I spoke with XXXX XXXX XXXX from Rocket Mortgage via phone call. He explained that I needed an appraisal in order to proceed with the mortgage application. I told him that other companies do not require an appraisal. He insisted that in order to continue with the appraisal that I must pay him {$500.00}, at which time, I gave him my debit card information and paid for it. I proceeded to call various mortgage companies and found out that over 50 % did not require an appraisal. I decided not to continue with Rocket Mortgage and go with a different company. I received a phone call from the appraiser from Rocket Mortgage. I informed him that I no longer needed an appraisal because I was no longer continuing with the loan. I called XXXX XXXX XXXX from Rocket Mortgage and informed him that I was no longer proceeding with the loan. I also requested a {$500.00} refund for the appraisal that was never done. He tried to persuade me to continue with the loan. When he realized that he was unable to persuade me, he hung up. On XX/XX/20, I received an email stating that the appraisal was done and we can continue with the loan. I immediately responded and explained that it is impossible that an appraisal was done on my home because I live in a gated community and I never gave the appraiser access to enter the community. I have attached the appraisal report in question. Note that the report was obviously completed without entering the community. In this report there are no pictures of my home. The only pictures provided were of the community entrance and of other homes listed for sale nearby. I have tried to resolve this issue with Rocket Mortgage. I have sent 3 emails explaining the situation and requesting a {$500.00} refund with no reply.
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| 07/13/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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1. I applied for a XXXX XXXX via Rocket Mortgage on XXXX XXXX 2017 2. I worked with XXXX XXXX to provide all details of my situation and was issued my pre-approval letter on XX/XX/XXXX. I disclosed that I was an US Citizen but living and working abroad at this time and that this was to be an investment / rental property. There were no concerns expressed and the pre-approval letter issued. 3. On XX/XX/XXXX XXXX XXXX asked me to call her back and I was informed that since I was not physically residing in the US that they were not able to proceed. I requested in writing the formal reason for such and was connected with XXXX XXXX. 4. Spoke with XXXX and requested a formal letter stating the reasons for the denial and advised that this was discriminatory lending as I met all financial terms and conditions. 5. On XX/XX/XXXX, XXXX emailed to state that he had reviewed and that due to my non US residency that " financing is not allowed ''. 6. I replied on XX/XX/XXXX stating that this is not a " law '' but a practice by Quicken Loans and is discriminatory. I again requested a formal letter stating the reasons for why I was being denied so that I could take appropriate legal action. 7. On XX/XX/XXXX XXXX emailed to state that " Quicken Loans will not be providing a letter and do not agree with the assertion that we are discriminating. We will respond accordingly to any lawsuits and vigorously defend ourselves ''. 8. On XX/XX/XXXX I re-emailed stating that I was entitled to an formal letter as to the reason for the denial and cited FTC website stating this must be provided in writing. Due to the aggressive response of XXXX and the refusal to provide the letter and continuing to hold to the discriminatory position I am filing this complaint.
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| 07/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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We were scheduled to close on a new home on Tuesday, XX/XX/XXXX. We we also scheduled to close on the sale of our home that same morning. Monday evening Quicken Loans contacted us and told us we needed an earthquake appraisal before we could sign. Our realtor, title company, and our home inspector had never heard of such a thing. Our movers had to be cancelled which cost us a fee. We also had a hot tub mover that we had to cancel and incurred an additional fee. We have to be out of our home by Friday morning, and we have nowhere to go and no place to store our items. We have yet to hear back from this earthquake appraisal person. Quicken Loans did not accept our 63 page inspection report, then they said the earthquake appraisal was simply a drive by appraisal. This sudden appraisal request was because of an earthquake 40 miles away that happened in XXXX!? Ten hours before we were closing, they hit us with this ridiculous requirement. The worse part is they are in no hurry to get this completed. They send emails, but refuse to place a phone call to get this done. Meanwhile, the owners of the house were buying can not close on their home XXXX miles away because we havent purchased their home because of this appraisal baloney. Its going to cost us thousands of dollars due to this drive by appraisal where someone drives by and sees that the house is still standing. Quicken Loans puts everyday citizens in their queue. Were just a number to this massive organization and that saddens us. Were officially XXXX, and well have to store things somewhere, find someone else to move a hot tub, and obtain some hotel rooms because we dont know when well hear from this earthquake appraisal person. Unbelievable experience on my wifes birthday no less.
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| 07/06/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I am discovering that a HUD was created after closing with XXXX XXXX on XXXX XXXX XXXX and also learned that there is prior contamination to our property not disclosed to us at any point and time. Ever since we bought this house we have had so much fraud on almost every account we have. My XXXX and XXXX accounts have also been hacked into and I have since learned that quicken loans owns both of these companies. My biggest concerns are why there was a HUD created 9hrs after closing documents were signed me and XXXX XXXX. The stress from this entire process has caused so many problems in our marriage that we are no longer even living together. After almost a full year we set up auto draft with quicken loans in XXXX XXXX. XX/XX/XXXX-XX/XX/XXXX pulled with XXXX issues but in XX/XX/XXXX I got a phone call from someone claiming to be quicken loans stating our payments were now coming back invalid. I called my bank and they read the numbers to the rep with quicken loans and discovered a number was now missing from the account number. Now quicken loans claims that never happened and instead numbers were swapped around. Either way it happened it should have never even happened with an account prevoisly set up on auto draft and not having prior issues in the months prior. I asked for copies of my escrow checks and the rep XXXX denied me access to these checks and said I did n't have good reasons to request these checks. Now the EPA is claiming their is a criminal investigation for fraudulent sale of the property and that i should have been given a disclosure at closing about what the land was previusly used for. I can also not find a release of lien on a mechanics lien filed with XXXX county in XX/XX/XXXX and I can only find a partial release
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| 08/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Escrow, taxes, or insurance
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Web |
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My mortgage was with Rocket mortgage for the past 4 years. I took out a loan with Rocket because their mortgage banker XXXX XXXX who sold me the loan promised me that Rocket would service my loan for the life of the loan and never sell it and provide outstanding service. On XX/XX/XXXX my loan was sold to XXXX XXXX XXXX XXXX. My property listed on the Mortgage is located in an AE flood zone and I hold a flood insurance policy which is automatically paid from my escrow account yearly. XXXX mailed me a letter stating my flood insurance lapsed. The letter threatened a deadline to produce proof of a new flood insurance policy or I would be charged 4 times the current amount for a lender provided policy.I called XXXX on XX/XX/23 and a customer representative informed me Rocket did not transfer any flood insurance information for my escrow account with the loan transfer. I received multiple letters from Rocket about my loan being sold and transferred to XXXX stating all accounts, insurance, escrow, and auto pay would be transferred smoothly with no action required form me. I called XXXX flood insurance and they verified no updated mortgage information or payment was received from Rocket. I called Rocket to let them know the issue and the first representative verified no flood insurance letter was sent to XXXX. Then I was transferred to a supervisor who stated the loan was transferred to XXXX with all required information. I feel I was placed in a damaging situation by Rocket mortgage selling my loan and not transferring the loan properly. If the mortgage banker and employee XXXX XXXX would have not lied and committed mortgage fraud by making a fake promise I would not be in this situation all caused by a faulty mortgage sell and transfer.
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| 03/13/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I feel like I was financially damaged by Quicken Loans in Michigan. I told them before the loan was approved that I was on a fixed income and could afford no more than {$550.00} a month in payments. It is an FHA loan and the payments were calculated to be {$510.00} a month. I added the additional to pay down the principal and have paid $ XXXX/mo consistently, never late. Here recently, I received a notice from Quicken that they had miscalculated my escrows, not by a few dollars, but by more than {$1000.00} per year. That made my mortgage payments go up to an unaffordable $ XXXX per month, and then an unaffordable $ XXXX per month after I had to borrow the money to make up for the missing escrows due to their error. This is more than {$100.00} more than I told them I could pay from the start. Had they done the escrows right by HUD regulations, I could have turned down the loan or lowered the amount borrowed at least to make it more affordable. I am on XXXX and ca n't afford those payments and they have substantially jeopardized my ability to keep my home because of the calculation error, and upped the payments more than {$40000.00} over the life of the loan. I informed them that my taxes were going to be around {$1400.00} a year after the homestead exemption was filed, and they based the tax escrows on those of the previous owner who was over XXXX and was only paying {$140.00} a year under a property tax freeze that I do not have. Also, he got an 80-percent reduction on the county school taxes because he is over XXXX, and that amount should NOT have been used to estimate my property taxes. They were supposed to use the amount I gave them and now it has substantially increased my mortgage payments beyond what I can afford on XXXX.
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| 11/10/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Rocket mortgage charged me {$500.00} up front for an appraisal they insisted on before going forward with the loan process past the pre-approval. Once received and appraisal completed I was not satisfied with the appraisal and they refused to assist in getting corrections made to it that were incorrect and inconsistent. They strung me along from XXXX through XXXX asking for more document and updated documents almost daily. They requested complete access to my bank accounts. Underwriting took so long to process each document that the previous documents that were given to them would expire. This drug on so long my original appraisal expired and they sent the same appraiser out again for a new one even though I had requested they send another agency out. I spent hours amd hours gathering documents for this loan. In the end I was told after even making a date for closing that there was a lien on my property which I had to resolve- and I did through negotiations with the XXXX XXXX company to temporarily cancel theXX/XX/XXXXXXXX After that I was told that now my debt to income ratio was too high even though the were paying off all of my debt as a condition of the refinance. The only payment I would then have would have been my mortgage and the rental agreement on my XX/XX/XXXX which if added to the new mortgage payment would still been less that what I am shelling out in payments prior to the refinance. I was passed around between several people and asked repeatedly for documents I had already submitted. This process cost me time, money and more stress than was necessary all for the fake promise of an extraordinary interest rate. Also, the closing costs were extremely high for such a small loan. {$10000.00} for an XXXX loan- insane
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| 06/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am trying to buy a condo for the sale price of 215,000. I applied for a mortgage with Quicken-loans/Rocket mortgage. I was pre-approved for a 30 year fixed with 30 % downpayment. My conditions to meet the pre-approval are that I have excellent credit, little to no debt and 200,000 in liquid equity. I am a XXXX XXXX 1099 employee of an industry destroyed by COVID conditions XXXX XXXX XXXX. Ultimately, i would use my XXXX income from a XXXX that was finalized this past year. It is my understanding that the decision to use XXXX as income would be valid, if i could prove consistency via a written/agreement or 6 months payment or credit worthiness of my payor. I provided XXXX decree, bank statements and checks. I had a special situation in the last 6 months of payments and provided documentation. I have been receiving check payments delivered via USPS. Much of my mail within the last 2 months has been returned to sender undeliverable. I have and documented communication filing a complaint with the USPS. Their answer to the complaint is that due to COVID, they are understaffed. I also provided documentation from My ex-husbands bank account that the checks were issued and returned to sender via USPS. My income without XXXX is based on unemployment in 2020 and as a 1099 employee of a growing business that doubled in income for 3 previous years. The alternative suggested to this is that I take on a cosigner like my father or brother. At some point this decision was reviewed and made to not lend me XXXX without having my brother of father co-sign. I do realize that if I was still married my husband could equally own my property and cosign a mortgage loan with me. I do not believe that I am being fairly considered for a mortgage.
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| 01/03/2023 |
Yes |
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- Trouble during payment process
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Web |
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After XXXX XXXX- I had forbearance during XXXX. I resumed my payments with a loan modification. I made my 2 payments on time. The third fell on XX/XX/XXXX which I defaulted, cause my brother passed that day. I tried to pay later but the payment button was disabled. I called, and Rocket Mortgage ( RM ) refused to accept payments.
They demanded that all the forbearance of XXXX ( 7 payments in total, making {$11000.00} be paid by XXXX XXXX or they would start the foreclosure ).
I managed to make this payment on XX/XX/XXXX.
Now I received a letter stating that my mortgage has increased from $ XXXX to $ XXXX.
I used to pay my taxes through XXXX XXXX- at affordable monthly rates. My taxes to the city were PAID OFF through my XXXX XXXX. I do not owe any taxes to the city.
RM disbursed payments to the city ( although wrong, cause they were paid off ) and ALSO to my XXXX XXXX, canceling my loan with them and transferring what I owed to RM. So all the debt to my XXXX XXXX that extended in payments for several years, RM wants to get within a year.
RM now demands that I paid the amount I owed my XXXX XXXX ( {$62000.00} ) within a year. Thus, my mortgage payment went from {$1700.00} to {$7500.00} a month.
They threaten foreclosure if I do not make those payments.
Since they canceled my XXXX XXXX, I can no longer use them to pay any taxes and my debt is now with RM, which is putting me in this situation. They do not seem to be willing to extend the payments but seem to be more interested in having me out of my house. I have lived here for 10 years and never had a problem with them before.
I want to continue my mortgage at a rate that is doable. I understand the increase but from XXXX to XXXX is absolutely too much.
Please help
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| 10/07/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I applied for a loan through XXXX XXXX Bank and was given a pre-approval. Quicken Loans underwrites their loans. Once in underwriting, I was asked XXXX times why I was moving from my home with my husband. XXXX, requesting my answer in writing and XXXX by phone, on a recorded line, directly from the underwriter. My answer was consistently the same, that this property would be my primary residence.
I was told that I could n't use money from my business account because the business was filed on my taxes as a partnership between my husband and I. I proved that I was the sole principal on the business.
Then I was told that the mortgage would not be approved until I gave them a date of when my old rental property was charged off by the Lender. I got this paperwork too.
By this time, we were two weeks post my original closing date. The earnest money deposit, inspection, and appraisal had been completed for three weeks, the underwriter then told me without a divorce decree or a legal separation agreement, they would not be able to complete the loan due to this being a " primary residence '' property. This was the first I had heard of these documents being needed. All parties were aware that I was married and no one told me this until I had spent {$1200.00} on the above fees and now no one will address how I can get my money back or what I 'm supposed to do about starting all over and finding a home with {$1200.00} less in my budget. To make matters worse, Quicken Loans sent my lender a denial letter stating that the reason was, there were credit issues, slow pays and delinquencies. This is a lie and had never been addressed during the entire process. This home had equity in it and I want something to be done about my huge loss.
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| 07/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We have a home loan with Quicken for an investment property. The payment was ~ {$950.00} and for the last 4 years, we have paid {$1000.00} every month, have never been late.
Last night, my wife checked her credit and saw 2 delinquencies filed for this loan. We called quicken to try to understand what happened, they told us there was an escrow change and our new payment was {$1000.00} - and since we were short {$50.00}, the credit agencies where notified.
We explained to them we have not received any information regarding a new payment in writing nor any phonecalls. They insisted they mailed us a letter in XXXX ( which we did not receive ) and because we were short by {$50.00}, our mortgage is delinquent. They refused to work with us to fix it - had we known it would have been no problem.
We are not only now afraid that her credit has dropped by 200 points but we are afraid they will use situations like these to foreclose on properties like this, it is predatory behavior. I have other loans with other companies and no one has treated us this way - especially after a 4 year relationship and especially for a {$50.00} gap which was clearly a communication issue.
We then found out that Quicken did not change our address in the servicing database from a move 3 years ago even though we called in to make that change AND did a USPS change of address. They confirmed it was mailed to the wrong address but refused to work with us. What's more is that we have had loan applications with them since and confirmed that they did in fact have the most recent address. They didn't tell us the escrow changed, then filed a delinquency record and refused to update it or any late fees for {$100.00}!!!
This feels illegal and exploitive.
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| 02/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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as per your website https : //www.consumerfinance.gov/ask-cfpb/what-information-do-i-have-to-provide-a-lender-in-order-to-receive-a-loan-estimate-en-1987/ Loan officers are required to provide you with a Loan Estimate once you have provided : your name, your income, your Social Security number ( so the lender can pull a credit report ), the property address, an estimate of the value of the property, and the desired loan amount.
Your loan officer can not require you to provide documents verifying this information before providing you with a Loan Estimate. >>> I contacted quicken loan to get a rate for my refinance and they had me fill up an online application which took over 15mins to fill that included all the above information. earlier today the following gentleman called and proceed to ask me questions that should not be asked and as per your website and my dealing with other lenders is not required to get a preliminary rate quote and approximate closing costs estimate.
XXXX XXXX XXXX Mortgage Banker Toll Free : ( XXXX ) XXXX x XXXX Fax : ( XXXX ) XXXX NMLS # XXXX XXXX refused to provide me the rate estimate in spite of me providing them all the legally required information indicating he had to go through a detailed questionnaire before giving me a rate estimate. Question he was asking included.
1. are you married.
2. How long have you been married. etc As this was me looking around for rates from various lender. I found this over information seeking excessive for a preliminary rate estimate and i terminated the conversation. I find this practice highly unethical and a huge waste of my time.
As a current victim of identity theft i do not want to provide any more information than that is legally necessary.
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| 04/01/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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My husband and I applied for a mortgage refinance with Quicken Loans in order to remove the private mortgage insurance from our current mortgage. I was upfront with them from the beginning regarding the change in our tax rates and that a county/city tax bill was due to be paid from the escrow very soon, possibly before the day of closing. I asked them to be sure they had the most recent tax values prior to closing and they assured me the settlement company would research that for me. I found the bills posted on the county and city websites so assumed the settlement company would have no problem getting the information from the treasurer 's office directly. The day Quicken called to schedule the closing I noticed they had included the city taxes that had been paid by our current mortgage company a month earlier. I supplied a receipt and they rescheduled they called back a day later to reschedule the closing claiming they had verified the payment. My husband and I reviewed the tax numbers and saw they were in fact higher than the year before as expected so we felt Quicken had done their due diligence and gotten the updated tax bills so we signed the closing documents. Two days later Quicken called and said a special assessment had posted to our account and the taxes were going to be higher and in order to finish the closing Quicken needed an additional {$1100.00}. They claimed the documents had just posted to the county/city tax website, when in fact the documents had been there since XXXX 2014. We still were within the window to cancel the loan under the right to cancel clause, but Quicken said we forfeited our {$500.00} good faith deposit. I would like our {$500.00} return and an investigation into their practices.
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| 04/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Since loan inception - XXXX XXXX, I have made every payment on time, and most times paid additional principal along with my regular payment. I did not set up auto pay because I would pay the additional principal every month and I would vary the amount based on the extra cash I had on hand.
In XX/XX/XXXX I became very ill with XXXX and forgot to pay the mortgage payment that was due on XX/XX/XXXX. The late notice was issued on XXXX XXXX XXXX and I paid the late payment the day I received the notice on XX/XX/XXXX, along with {$300.00} in additional principal. I also set up auto-pay immediately so this would never happen again.
I contacted Rocket Mortgage to request that they remove this derogitory mark from my credit report and they would not. I asked to speak to a supervisor and was told there is nothing they could do.
If they would have sent me a late notice in XXXX ( instead of XXXX XXXX ) I would have paid it immediately and could have avoided this problem entirely.
I also want to mention that prior to this one late payment, I had paid in an additional {$2700.00} in additional principal payments during XXXX. Couldn't this extra money that I've been sending over the years be viewed as an advance payment in some way?
I need to move from my home residence and recently found a home. Unfortunately when I contacted the bank for a mortgage today, I was informed that this one late payment makes me ineligible for a mortgage. They suggested I contact the lender and ask them to remove the late payment from my report..
With all the accomodations that were made during the XXXX pandemic, all I am asking is that this temporary blip in my credit report be removed so I can go on with my life and my plans to relocate.
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| 05/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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HERE 'S THE PROBLEM : Rocket Mortgage has sold the servicing of my loan in spite of declaring on my CFPB Loan Estimate form that they intended to service my loan.
EVENTS : On XXXX XX/XX/2023, I received and email from Rocket Mortgage notifying me that my loan servicing was being sold to XXXX. M On XXXX XX/XX/2023, I called Rocket Mortgage, and submitted a copy of my CFPB Loan Estimate that Rocket Mortgage generated for me when I was refinancing.
The CFPB Loan Estimate shows the same Loan ID # as my mortgage.
At the end of page # 3, the CFPB prompts the loan originator to select 1 of 2 intentions for servicing the loan. The options short and concise. They are : 1. " We intend to service your loan. If so, you will make your payments to us. '' 2. " We intend to transfer servicing of your loan '' Rocket Mortgage selected option # 1.
I confirmed this intent back when I was refinancing. I ALSO confirmed this on the original note, when I selected Rocket Mortgage as my loan originator over a competitor who did not intend to stay on as a loan servicer. I valued continuity and have heard about disorganized transfers of servicing, so I chose ( and chose again! ) to work with Rocket Mortgage.
On XXXX XX/XX/2023, Rocket Mortgage had someone from their XXXX XXXX call me back. I stated very clearly that I wanted to stay a servicing customer of Rocket Mortgage and that I did not consent to the transfer-of-servicing. I was told it was happening anyway. I asked if they would ask XXXX to reverse the transfer. The representative said they could not. The representative offered that they would share my complaint with others to initiate a potential review of how this section is filled out for other customers, in the future.
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| 03/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have submitted a inquiry to refinance my second home with Quicken Mortgage and I was contacted by phone by XXXX XXXX | Associate Banker, Direct : ( XXXX ) XXXX NMLS # XXXX on Thursday, XX/XX/XXXX.
The broker appeared very knowledgeable and professional, however when we got to the point where he shared with them the loan he proposed, he refused multiple times to share with me the Loan Estimate document for the loan. He only offered to share numbers over the phone. The following is our last conversation over SMS, he has not replied nor contacted me since then : [ XXXX ] : Happy Saturday XXXX! I just want to let you know I am in the office for a few hours today helping a handful of clients get their loans locked in before the month ends. Do you have any questions before we move forward?
[ Me ] Hi XXXX. Can you please send me the loan estimate document over via email with all the details. I need to do some math to see if it makes sense for us to refinance.
[ XXXX ] : I don't have the ability to send a Loan Estimate until the application is printed otherwise I would gladly do it for you. Please give me a call when you have a moment and I will go over the numbers with you again so you can write them all down. And then crunch the numbers for yourself [ Me ] : When will the application be " printed ''? I won't be able to make a decision until I receive the Loan Estimate document.
I understand that lenders must provide a Loan Estimate document as a way for consumer to compare different loan products. The fact the he went silent after I directly told me that I was not going to move forward without viewing the Loan Estimate document tells me that something is not right with the loan product he wanted to sell me.
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| 09/19/2022 |
Yes |
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Web |
Servicemember |
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I want to sue Rocket Mortgage. Because of their incompetence and dishonesty handling my home buying process im now losing my current home Ive owned for 11 years and not able to secure the loan they assured me several times would close at the same time. Both houses werr under contract. When rocket mortgage said they could no longer fund the loan the accepted offer in the house ubwas buying was cancelled but my hkme was still under contract to close and now Im not buying a house in time for the closing date that was supposed to be simultaneously done. I worked with them sunce day 1 of the process including listjng my current home that im about to lose. I think of as being robbed of my home. I did everything they said and was assured kultiple thay everything was as it should be and to co tinue through the process. The person handling was incompetent and obviously not responsible enough to handle this job. I was giving preapproval letters. Their excuse, lack of accountibility, or taking any responsibilty for their actions is that since it has been longer than 30 days since i left my last employer they coupdnt fund the loan. My last daycwith the employer is XX/XX/XXXX and the last updayed preapproval letter was given to me XX/XX/XXXX. They gave me reassurance and a preapproval letter even after the 30 days. They never disclosed any information about their 30 day rule nor disclose to me they were using my previous employeers in to qualify me for the loan. I had already gotten another job Iwas supposed to start this month. They told me thay all they needed was the job offer acceptance letter from what would be my new employer. Not only have they just cost me my home, they cost me a job too. I want to sue them.
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| 10/06/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Servicemember |
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XX/XX/XXXX XXXX afternoon I called Quicken loan for property taxes to pay. XXXX XXXX said I can pay mortgage any time. XX/XX/XXXX XXXX XXXX I paid quicken loans thru mobile app XXXX XXXX. XX/XX/XXXX quicken loans stolen XXXX. I asked fifth third, fifth third said XXXX taken. I filed dispute fifth third. I called Quicken loans, XXXX said yes we have XXXX paid thru XX/XX/XXXX. I told XXXX mobile app quicken defeated. Woman quicken asked me did you get text? I told woman internet problem. I told woman ask fifth third about their business. I hung up called back I told woman XXXX stolen give money back. XX/XX/XXXX quicken loans tira middle asked me do you have bank statement? I told middle please give back XXXX. I told middle we can call fifth third the rep can verify XXXX paid XX/XX/XXXX. XXXX did three way phone. Fifth third refuse to verify. XXXX myself called back. XXXX XXXX refused to verify. XXXX told me Quicken didn't get XX/XX/XXXX payment. We need to set up XXXX. Quicken loans email XX/XX/XXXX said payment XXXX received. XX/XX/XXXX XXXX. Payment scheduled. I called fifth third XX/XX/XXXX acct deposit XXXX dispute approval. XXXX quicken loans deposit. I called Quicken told rep I need to give back extra money not mine. XXXX said XX/XX/XXXX. XX/XX/XXXX XXXX called me I asked XXXX how to send back XXXX? XXXX refused. I called back XXXX gave me payment center address in XXXX illinois. XX/XX/XXXX fifth third said quicken tried to take XXXX. I told fifth third no quicken loans employees scam. I filed ftc complaint quicken. XX/XX/XXXX XXXX quicken loan asked me again for XXXX. Thru email from quicken I never got response on giving back XXXX also I need to give my new acct information for mortgage payment
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| 11/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I started a cashout refinance option with Rocket Mortgage in XX/XX/2020 and during the process I was told that I needed an appraisal. So, Rocket Mortgage gave me the contact information for an appraisal. The appraisal information was sent to Rocket Mortgage and I was approved to proceed from XXXX XXXX with XXXX. The initial estimate for the appraisal was {$500.00} and I paid {$500.00} to Rocket Mortgage in XX/XX/2020. When I reviewed my paperwork, I saw the appraisal fee had been included in my loan amount for Services. I brought this to my loan officer 's attention to say I've already paid this so this should not be on there. He agreed and they included a {$500.00} credit to offset this fee. When I received my closing paperwork, on the day of closing, the appraisal fee was now {$710.00}. The closing attorney said to call the mortgage company the next day and I contacted my loan officer and he said there was nothing he could do for me to call customer service. Customer service tells me that the {$500.00} was only an estimate. I spoke to a different person and they said that there was a modification to my appraisal.
I said, what modification? No one can answer me. Today I spoke to a different person and they tell me that my appraisal was expiring so they need a revision? I guess to make sure the house was still here? No one came back out to the house to do a second visit. And there's a difference between expired and expiring. I feel like I was misled or I'm being ripped off now. For the original charge I was given a chance to accept those charges but not for this modification for what I'm still not sure. It wasn't my fault the closing took forever, but yet they have added this fee into my loan balance.
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| 09/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2020, I contacted Quicken Loans to refinance an existing home mortgage loan. I spoke with two mortgage bankers, XXXX XXXX and XXXX. I informed them both that I wanted to refinance a mortgage loan. Both the bankers informed me that my credit score had to be a XXXX to qualify for a conventional loan.
I made them aware that my credit score was ran a few months ago and I qualified for a conventional loan. However, the customer service was very poor from the previous mortgage banker so I didn't proceed with the financing of the loan.
I requested that XXXX pull my credit report again to see if the score had increased.
He pulled my credit report and stated my credit score had decreased and I didn't qualify for a conventional loan, but I may be eligible for an FHA loan. I told XXXX that I didn't want an FHA loan and I wasn't gon na proceed with the loan application.
As I was attempting to end the call, he informed me that my credit score ( the middle score ) had to be a XXXX to qualify for a conventional loan. However, in the previous conversation, both mortgage bankers stated my credit score had to be XXXX to qualify for a conventional loan.
My complaint is that Quicken Loans mortgage bankers are providing misleading information to customers ( I believe from a protected class ) to finance mortgages with high interest rate loans. The bankers are not helpful with getting loans approved and they are taking advantage of customers who are from a protected class.
I've spoken to three bankers with Quicken Loans and they were not able to assist me with the financing of my mortgage. The customer service has been very poor and I feel I have been discriminated against because of my race and gender.
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| 06/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have been receiving emails from QuickenLoans almost daily saying that rates have gone down every time I tried to see what the rates were and the closing costs they would call me I finally spoke to XXXX XXXX and told her I was interested in refinancing my current Quicken Loan mortgage but first wanted to know exact closing costs interest rate and payment but I didnt want a hard hit on my credit I did tell her on the second or third call that my credit was in the mid 700s she replied my exact number I asked her how she got that without me giving her my social security number she told me she had it and my financials because I have my mortgage with Quicken she then quoted me a payment, rate and {$5000.00} closing costs we did become quite friendly in our conversations taking about matters other than the loan then at the end of our long conversation she told me I would have to pay {$6000.00} in closing costs if I wasnt living there I told her I shad rented it on a month to month to a young man that is a son to me. I then received paperwork with closing costs of $ {$8500.00} and saying estimate cash to close from me would be {$740.00} which really upset me when I contacted her about this I had already made up my mind that even if I were going to refinance with Quicken I would never use her as my agent I told her that and that she ran my credit without my approval her reply email said I stated on a recorded line that I allowed her to pull my credit ( not true ) and as far as the paperwork she wrote to be legally in compliance have to mail documents to each client and the computer software chooses the paperwork that is sent and often wrong. That totally perplexed me as its paperwork they wanted me to sign.
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| 06/22/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I was approved for XXXX XXXX XXXX grant to assist in mortgage that was in forbearance for a year or more. The timely Grant process was eventually approved and I was greatful for it, however I advised my Mortgage lender that I was approved for the grant prior to extending my mortgage to XXXX years in their loan modification. When the XXXX XXXX grant provider contacted my mortgage lender the lender advised of a modification so the grant was then declined. I am thankful for all the assistance from both ends however I believe my lender acted as me to deny the grant. The modification did allow me to handle my new mortgage payments somewhat without struggling as much by extending my XXXX year left of original XXXX year mortgage to XXXX years. I wanted to make this aware what could potentialy affect someone elses mortgage grant approved only to be denied by Mortgage leinholder. I never advised the XXXX XXXX XXXX that I was no longer needing the assistance and was advised that my mortgage lending company denied the funds for approved assistance. I recieved a email today from the XXXX XXXX XXXX entity stating that application was withdrawn for reason of " Homeowner Cancelled '' and this is not correct. Rocket Mortgage pressed hard for loan modification upon being advised of GranXXXX awarded. I am not totally convinced that the Grant provider has a hand as well since they said I withdrew grant application. I missed a year of payments during COVID forbearance. The XXXX XXXX XXXX entity and mortgage company both can not be listed as entity 's complaining about. There is definite conflict from what I was advised by XXXX XXXX XXXX XXXX XXXX and my mortgage lender denying the grant. I attched docs confirming.
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| 06/30/2021 |
Yes |
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Web |
Older American, Servicemember |
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I completed and agreed to loan application fore VA refinance, 30 yr fixed at 2.75 % locked rate with a loan discount fee of 0.000 % ( {$0.00} ). ( quicken 1 ). Then received on-line the first Quicken Loan Estimate, which confirmed what was agreed upon in application. Both these on XX/XX/XXXX. ( Quicken XX/XX/XXXX ) Then on XX/XX/XXXX I received on line the second Loan Estimate which showed 4.75 % {$6100.00} loan discount ( loan cost ) Quicken 3-9 ). When addressing this unilateral change in the loan parameters ( cost of loan ) Quicken rep. said it was owing to a lesser valuation on the appraisal. The appraisal was still more than the amount of loan and the original property value they used on application was one they found and supplied for themselves. Regardless of that, I think it violates Federal Consumer Protection act to use " point system '' reserved to mutually agreed basis for negotiated rate reduction, which was not the case in this loan. The rate was offered by them as fixed and locked at 2.75 % and there was no rate reduction on the second Loan Estimate. I advised them I would not make any alterations to the original loan application and approval, I would only proceed with the already existing loan agreement/contract. They have made no change to the last posted Loan Estimate, so I still believe them to be in violation of the loan agreement and consumer fraud protections. They just finished talking to me and offered to make up the difference their miscalculations cost them by increasing the loan amount to increase the amount they could steal at closing ( as supposed costs ) which of course would change the payments, etc originally stipulated and agreed to by both parties. I declined.
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| 05/22/2018 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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Greetings, I writing to you due to the harassment of Quicken Loans. I made a complaint to the XXXX XXXX XXXX for an issue I had with them in XX/XX/XXXX. I guess since nothing is being done about that situation. They are finding ways to taunt me about that situation. They put an envelope with closing documents on my doorstep 2 weeks ago and I don't understand why. The papers didn't have any changes to it. However, I looked on the website and pulled up my billed and saw that my mortgage will be going up next month to XXXX. They say due to my taxes, which I am exempt from paying taxes. Since I am a XXXX % XXXX Veteran. And Quicken loan knows this, they have a VA property Exempt paper in their file. I been living at this address since XX/XX/XXXX and never paid property taxes. I went to the tax office they said, Quicken Loan was sent a tax statement when I was sent one this year. She also stated since I been already exempt from paying taxes I do not have to be exempt again. I am not going to play these games with them. I just Buried my aunt Saturday and my mom fiance two weeks ago. Life is too short. I have MY paperwork and some emails sent from XXXX XXXX I am sending along with this text. However, I will not be paying higher a mortgage next month. However, I will be a XXXX veteran because I can't afford a higher mortgage. But I will also send this information to the State Attorney General Office and to Consumer Affairs. Because I have a toddler and a teenager I have to try and shelter them. I did try to refinance with another company but I found out I have to wait a year due to the modifications agreement. Something quicken Loans didn't tell me about, I feel this company is based on one big lie.
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| 01/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was inquiring with Quicken Loans on XX/XX/XXXX as to the current mortgage rates available. They asked for my and my wife 's social security numbers, but I refused to provide it to them. They did ask some questions that they indicated that were for identification purposes only. At no time did they indicate they were going to access my credit. At no time did they ask for permission to access my credit. I did not provide the information needed to access by credit. However, shortly after the conversation, through credit monitoring services, I was informed that a hard inquiry had occurred to my credit by XXXX XXXX. I reached out to XXXX XXXX about XX/XX/XXXX to dispute the inquiry and they indicated that it has been initiated by Quicken Loans. On XX/XX/XXXX Quicken Loans ( XXXX XXXX ) responded to XXXX XXXX indicating Quicken Loans needed to access my credit data. I can only guess that they used older information ( XX/XX/XXXX ) when I was looking at loan options and gave them permission to access my credit. On XX/XX/XXXX I filed a police report with the XXXX County Sheriff ( cr XXXX ) and provided it to XXXX XXXX. On XXXX I spoke to Quicken Loans ( XXXX XXXX ) who indicated she listened to recording of the conversation twice and determined that the access was authorized. On XX/XX/XXXX I filed a complaint with XXXX XXXX asking for Quicken Loans to jointly listen to the recording that Quicken Loans ( XXXX XXXX ) indicated she had listened to twice for my authorization for credit access or to remove the unauthorized inquiry from my credit. Her response to XXXX XXXX was basically that a credit inquiry would not have a big impact to my credit and they felt I had authorized them to access my credit.
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| 04/26/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Older American |
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My name is XXXX XXXX. I have a Mortgage with Quicken Loans / Rocket Mortgage that was the subject of a Re-finance more than 3 years ago. Under the terms of the mortgage, I have the right to make " Pre-Payments " of the Principal Loan Amount at least once per year and have my loan " Re-Amortized " and the monthly payment " Recast " to reflect the new Outstanding Loan Balance at the contractual rate. I recently phone my lender and informed a customer service specialist in loan servicing that I intended to make a " Principal Pre-Payment " and wanted to know the best time of the month to send in the payment so that all the attendant paperwork could be completed and my monthly Payment Recast by the following month. This agent proceeded to tell me that the process typically takes at least 3 months to complete ( which I know is XXXX because I have done it before with another lender ). I was not born yesterday, and am aware that the lender can earn " Float Interest " with the Federal Reserve while this process is being drawn out. I also attended law school many years ago and have enough legal sense to know that it is a fairly simple process from the standpoint of legal paper processing. After all nothing is changing about the property or the borrower that are the subject of the loan agreement. I feel like a simple letter or a phone call from one of your agents to this lender should be sufficient to let them know that they are being monitored and will not be allowed to get away with dragging their heels in this process. My contact information is as follows -- XXXX XXXX, XXXX XXXX XXXX, XXXX, Texas XXXX. My phone contact is XXXX. Thanks in advance for your assistance with this vexatious matter.
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| 12/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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if you want to work with a shady mortgage broker, quicken loans/rocket mortgage is your one stop shop. I applied for a refinance on my house. The initial quote looked acceptable and pretty standard. The trouble starts when they needed the details. They couldn't figure out how to start a new insurance policy on the house at closing, i supplied every document they requested and they still never figured it out. The appraisal was peculiar too, the lender repeatedly on the phone stated the value of the house to be XXXX before ever seeing the house. The appraiser after coming out to the house ( great location and lot ) and seeing it in person, stated the value was exactly XXXX, the comparisons were rather old and the leveling of the values was confusing, not sure it was an accurate appraisal. After the appraisal the quicken loans adjusted the contract, they lowered the financed amount by XXXX and then raised the origination fees by XXXX. The appraisal fee went up {$800.00} after the appraisal.
I called in and asked to speak to someone in charge and all the quicken reps said there is no one in charge. I could speak to all of these different department people. But I had no idea if they were in on the scam or not. Someone named XXXX called me back and said the loan had been changed from a primary residence loan to an income property loan, which was the first time i heard they had changed the product I had applied for. I had enough of their lies and misinformation. I asked XXXX what i had to do to stop wasting anymore of my time with their unprofessional company. He said i didnt need to do anything to stop the process. I have stopped working with the devious misleading company as of XX/XX/2020
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| 03/16/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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My home burned down. I called for the pay off amount, spoke with someone, and sent that amount to rocket mortgage from XXXX XXXX. Someone called and stated that my home insurance needed to be updated. I explained to them that the house had burned down and that I'd already sent in the mortgage payoff amount. I got an email from them that it was sent to claims processing and a claim rep would be in touch with me soon (? ). I requested a telephone call with the representative they set me up with but we kept missing each other and were conversing via email. I had some questions and was directed to reach out to a different number. I did and the process and what was happening was explained to me. The claims representative had previously sent me a check for XXXX. They explained that that was to help me rebuild my house and that as progress continued I would need to send additional documentation. Also, that I needed to continue to make monthly payments because the check had been sent to my restricted escrow account. I thought I was good and had a handle on understanding the process. I then get an email from them that my insurance has expired and I need to upload an update so they won't add their hazard insurance. What are they insuring???!!! As a mortgage company they have been exceptional, and even in trying to assist me in getting funds to rebuild my house they are really helpful. Communication is terrible though. Maybe if I write this down someone will notate my account appropriately and contact me about what next steps going forward are and make sure that all departments are moving in the same direction. I've called and spoken with several people but still there seems to be a disconnect.
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| 04/12/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Clicked a link I saw online to get free information from Quicken Loans about refinancing my mortgage in order to save money. Clicked through, advised my credit to be run, and then got the results. They couldn't save me any money, all of the options were more expensive than I was paying. Later this morning, XX/XX/2019, I received a call from XXXX XXXX. The information I have for him is ( XXXX ) XXXX-XXXX, XXXX, NMLS : XXXX.
I told XXXX that based on the results online, it didn't appear to be beneficial to refinance as all the options were more expensive than my current situation. He said he wanted to look into it a little more and that there may be more options he was able to provide than what I saw online. He asked for some basic information, and then told me he needed my birth date and social security number to give me some real numbers. I specifically told him I had already had a hard pull on my credit earlier that morning with Quicken Loans and that I didn't want another pull, he could just access that information that I already consented to. He then lied to me and advised that Quicken Loans could access that first credit pull for 14 days with no harm to my credit and without doing a second pull, he just needed my birth date and social to access the report. He then did a second hard pull on my credit, and all of the options he came up with would raise my monthly mortgage payment so I wasn't interested. When I found out that I was lied to and there was a second hard pull on my account I attempted to reach him at the number provided but was unsuccessful. I don't think it's fair for a company representative to lie to a consumer in the hopes that maybe it helps them to close a loan.
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| 07/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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The mortgage agent XXXX XXXX was helping me to get my home loan to refinance since XX/XX/XXXX. I listed her personal information as list below : Professional Information Broker Address : XXXX XXXX XXXX.
XXXX XXXX XXXX.
XXXX, CA XXXX Cell phone : ( XXXX ) XXXX Websites : Website Screenname : XXXX Member since : XX/XX/XXXX Real Estate Licenses : XXXX ( CA ) Other Licenses : XXXX ( Real estate and mortgage broker ) Languages : English, XXXX In the beginning, XXXX XXXX said she can get no point no fee for my home loan for XXXX with 2.75 % 30 years fixed. My loan process was almost closed and she said I can sign my paperwork on XX/XX/XXXX or XXXX, XXXX. However, on XX/XX/XXXX, she called me and asked me to pay her {$500.00} dollars cash for over 30 days loan process. If I don't pay for her she will have to terminate my loan process with Quiken Loans, LLC ( XXXX XXXX XXXX XXXX, XXXX, MI XXXX and my loan number XXXX ). If I don't pay her {$500.00} now, I have to wait for another 30 days later and restart my loan application again. I am not happy with that since she already took me over a month. I also gave her all my personal information and turn out to have to wait for another two months. She knew my current interest rate is 3.875 % which I will have to pay {$330.00} dollars more for each month. If I give her {$500.00} dollars, she can help me to close the case immediately. I search online that never and ever pay for the mortgage broker money because the lender will give her money when the loan closed. In order to avoid paying her, I have to restart the loan application with another new broker. My phone number is XXXX and my email is XXXX. If you have more questions welcome to call me.
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| 11/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Servicemember |
|
We are returning Quicken Loan customers with an approved refinance w/cash out loan. We were refinancing an existing QL loan and were approved in XXXX.
We closed the loan on XX/XX/XXXX. Through no fault of ours, the documents never made it to Quicken Loans. My Quicken Loan 's online account stated the fund transfer would occur by XX/XX/XXXX. We checked both our Mortgage online APP - Rocket Mortgage and our bank. Our Rocket Morgage online account had nothing new - no notice of what was happening so long after a loan closing. It continued to state the transfer would happen XX/XX/XXXX. Two weeks after the XX/XX/XXXX closing, we accepted that Quicken Loans was not working on the transfer issue. A day or so after our call, Quicken Loan told us the paperwork never arrived. Then they started working on the issue.
We were offered a reclosure on XX/XX/XXXX. The reclosing stopped because around XX/XX/XXXX, because our contractor ( roof ) of the projects the loan was helping to finance, filed their Notice of Commencement 13 or 14 days after we closed.
Quicken Loan sent notification that the loan was being canceled because there was a NOC filed. No offer, no contact at all regarding working with us due to their lack of monitoring their final part of closing - transferring the funds.
We really do not understand why Quicken Loans is satisfied to put the customer in a precarious and possibly disastrous position when something goes wrong with their processing that they only become aware of weeks after the client closes. Contracting for our projects to begin more than 2 weeks after the closing is not an unusual practice. It is stunning they caused all of this problem and have no offer to assist.
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| 01/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Applied for a loan with excellent credit score, stable work history, and 6 plus figure salary. Wanted lowest interest rate because of excellent creditworthiness. Received instant approval from multiple leaders who were competing for my business. Decided to go with quicken mortgage because of excellent rate. Completed process and loan approved. Once home appraisal was completed and loan was ready rate and points changed. Leader promised to correct problem and I refused to go to closure until this was resolved. As a result of this position quicken made the appraiser adjust appraisal report to prevent me from getting loan. Apparently after a long battle to correct the interest rate and points problem they reach out to the appraisal company and had them to make adjustments to lower the value of my appraisal report which prevented seller from selling property to me. The appraisal that was initially sent listed property value at XXXX after the back and forward of correcting interest rates and points they had it lowered to XXXX which is way below market in area. THe mortaage company is working with appraisers to defraud customers. Had to work behind scene to get to the bottom of what was going on. It Took me a while to get reports but I have the proof of this fraudulent activity. Also I was able to get the same home from another lender with a new appraisal that was almost the same price as the original appraisal of XXXX and XXXX higher than the fraudulent one of XXXX they made appraisers adjust. They are not independent organizations. They are working together. Took me 6 months to get information but Now that I have proof, I will be contacting XXXX. I was told to take this step first.
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| 04/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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MY NAME IS XXXX XXXX, I HAVE BEEN DOING BUSINESS WITH QUICKEN LOANS/ROCKET MORTGAGE FOR ALMOST 3 YEARS. I HAVE CONTACTED THE CREDIT BUREAU 'S AN ALL 3 I HAVE CONTACTED THE COMPANY. EACH BLAMES THE OTHER. QUICKEN LOANS IS SHOWING AS A MORTGAGE BUT SOMETHING IS WRONG WITHIN THE TRADE LINE OF EACH MORTGAGE ( 2 ) I THINKS ITS THE ACCOUNT TYPE OR CATEGORY WHERE IT'S NOT SHOWING ME AS A HOMEOWNER, A HOMEOWNER HAS A HIGHER SCORE. THIS REAL ESTATE LOAN DOES NOT SHOWING US AS A HOMEOWNER, HAS KEPT OUR CREDIT SCORE DOWN, AN COST ME HIGHER RATES AN HIGHER INTEREST. THEN I COULD HAVE REFINANCED AFTER THEY CALLED THE OTHER DAY SINCE VIRUS HAS TAKEN PLACE OFFERING TO REFI AT A LOWER RATE AN DROPPED PMI, IF YOU LOOK AT MY CREDIT, I PAY MY BILLS, WHEN TRYING TO GO THRU MY ROCKET MORTGAGE ACCT TO LOOK AN SEE IF ITS SHOWING, IT SHOWS RE 0 AUTO 2 CREDIT CARDS 2, I'M SURE THAT IS WHY I WAS TURNED ALSO THEY SHOW AS 4 HARD INQUIRY DOING WHAT TAKES AWAY MORE SCORE POINTS. THEY TOLD ME THEY USED XXXX XXXX ONLY, NO THAT'S NOT TRUE THEY GET A TRIPLE REPORTING COMPANY TO USED INSTEAD OF JUST XXXX XXXX, I HAVE PAID MEMBERSHIPS TO EACH OF THESE CREDITING REPORTING COMPANIES AN STILL GOT NO RESULTS, QUICKEN LOANS/ ROCKET MORTGAGE.WE ARE. STILL COMING UP IN THE XXXX I CAN EMAIL YOU ANY OF THE WORK I HAVE BEEN WORKING. TRYING TO CONSOLIDATED AN ALSO BE ABLE TO GET SOME OF THE DECREASED RATES THE U.S PRESIDENT IS OFFERING. I JUST CANT THINK OF ALL THEY HAVE COST ME AN I WOULD LIKE FOR YOU TO INVESTIGATE ALL PARTIES INVOLVED, THE XXXX XXXX XXXX WAS THE HARD INQUIRIES. PLEASE HELP ME SAVE OUR CREDIT/ SHOWING AS A HOMEOWNER. THANK YOU, I WILL BE PATIENT WAITING ON YOUR ANSWERS.THIS IS ON ONE OR THE OTHERS PART..
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| 12/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
|
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Rocket Mortgage failed to complete their proper due diligence in contacting my county 's property appraiser office when preparing my escrow analysis for XXXX. As a result of their ineptitude, they attempted to declare that I had a shortage in the amount of {$330.00}, and that I should expect my payment to rise {$75.00}. They determined my county taxes for XXXX would be $ XXXX. Their assumption and lack of due diligence has caused XXXX and nearly caused borrower harm. If I were not more educated on mortgage servicing, and escrow in particular due to my career, I would absolutely have been stunned and not sure how to address this issue. Being a step ahead of this game, I had to submit a complaint and demand, literally demand, a new escrow analysis be completed. Submitting data from the property appraiser 's website, the chat agent warned me " this could lead to a shortage, are you sure? '' -- - I am literally appalled that Rocket Mortgage would train their agents to use language such as this, as if identifying a mistake that Rocket Mortgage made and demanding that they correct it should come with a warning! Having to disclose that a ) rocket mortgage made a mistake, b ) i am doing their job for them by giving them information, c ) had to request on three contact events. I have been advised dates of resolution from XX/XX/XXXX, to XX/XX/XXXX and now today I am told XX/XX/XXXX. This is frustrating. Rocket Mortgage has continued to make excuses about why they failed to properly assess my county taxes in their escrow analysis and as a mortgage servicer, these are unacceptable. I expect my payment to DROP this year, not INCREASE. I am not trying to FALSELY ENRICH this tech giant.
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| 08/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XXXX Rocket Mortgage/Quicken Loans provided a first mortgage to a consumer. Rocket Mortgage sent {$58000.00} to pay off the previous consumer 's first mortgage so that their mortgage would be in first place. Quicken collected funds fromthe consumer for a Lender 's Title Insurance Policy. In XX/XX/XXXX, the consumer is set to close on the sale of her home only to find that Quicken Mortgage failed to secure a Satisfaction of Mortgage on that prior first mortgage. So the consumer has been paying on this new Quicken/Rocket Mortgage and her funds have been used to pay off that prior first mortgage, but that mortgage has never been satisfied. I have spent days with email after email from client specialists at both Rocket and their title insurance underwriter, but they incredibly say that the consumer must obtain the release of the mortgage. Rocket has been entirely unwilling to help, and the title insurance company has been insulting and confrontational, refusing to provide any help whatsoever. There is clearly a problem with an out-of-state mortgage lender originating and closing loans, collecting insurance premiums and then failing to fulfill the obligations of that title insurance policy.
Below is email from title company and contact info for their title insuror : Rocket has a lender policy to protect their lien position and they can file a claim.
No title company chases releases except for in LA and MA if it is paid in their transaction.Rocket legal will address if a claim is needed on Rockets behalf.
Thank you, XXXX XXXX - Executive Client Resolution Specialist XXXX XXXX XXXX XXXX XXXX | XXXX, MI XXXX ( XXXX ) XXXX ext. XXXX toll free XXXX XXXX Rocket Mortgage XXXX
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| 12/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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I am very disappointed with Rocket Mortgage because of the fact that their procedure is very perplexing to say the least. The first representative wanted XXXX and XXXX personal income tax and business taxes along with XXXX-XXXX W-2 's. A Profit and Loss statement, homeowner 's insurance, banking statements, pay stubs. I submitted all of that to the first individual by the name of XXXX XXXX. A few days later he called me and mentioned another name, not my name. I told him it's XXXX. He apologized. No problem, I understand that there is a lot of work. Then I was contacted by a XXXX XXXX and he indicated that all was well, he stated that he would lower my APR from 2.99 % to 2.85 % and waive the {$500.00} if I send all required documents and that I did. There was another associate that called me and left a message indicating that XXXX had the day off which is fine. The representative advised that if had I had any furlough, I advised that I did. He advised he would put this in the calculations. I thought my application was in good standing. My credit scores are above 800 and my FICO 9 is XXXX. I should be approved with these type of stellar numbers. I check my Rocket Mortgage dashboard religiously everyday to see if there are new documents that are needed. Today ; XX/XX/XXXX I get a call from XXXX XXXX indicating that there is not enough income. I pay my bills religiously and I have never been late with any outstanding bills. He then stated that he wanted my wife 's income and I stated everything was submitted. He placed me on hold and still rejected my application. This is misleading and unethical. This is an unfair credit reporting situation that needs to be addressed.
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| 11/30/2018 |
Yes |
|
- Trouble during payment process
|
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Web |
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Recently we have had to replace 2 transmission and was just told that we now will need to replace the motor in my husbands vehicle. As we were trying to find a resolution to paying for the motor we discovered that we had a negative report that resulted in our inability to secure a way to pay for us to replace the motor. Currently we have Quicken Loans as our mortgage lender. Mortgage payments were made through automatic draft through our checking account. In XXXX of 2018, Quicken adjusted the escrow changing the monthly payment. Quicken sends an enormous amount of advertisements so we often do not open mail from them as it is always promotional items. We did not get anything in the mail from Quicken that stated must open important information enclosed until XXXX, nor did myself or my husband receive a phone message that Quicken needed to reach us regarding a change in the mortgage. Once we were notified by a letter stating, " non advertisement must open '' stating that the escrow had changed we changed the payment and sent in the additional amount. However, since it was not remedied until the XXXX payment Quicken reported that our mortgage payment was late. My payment was never late because they received the payment and kept the payment, therefore reporting that it was late is incorrect. We paid the payment as agreed and were not notified of the change that Quicken made. Quicken did not send our payment back stating that they do not take partial payments, they kept the payment therefore they can not say it was late as they had the payment nor were we notified appropriately that the escrow was changed to make the changes in a timely manner to prevent an underpayment.
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| 01/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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In case it matters, my mortgage is secured by XXXX. In the summer of XXXX, I took advantage of the XXXX XXXX mortgage payment forbearance. At least four times over the past 18 months, during the forebearance, I reached out to Rocket Mortgage to confirm that, since XXXX secures my loan, the " partial deferral '' option would be available at the end of the forbearance, where the total amount of the unpaid principal and interest payments is added to the loan balance, and becomes due either when the loan is paid off, or when the house is sold. I was very specific that I wanted to confirm that the deferral would be an option, not 'might ' be an option, and Rocket was equally specific in confirming this. I recorded all of these conversations. I even reached out to XXXX XXXX to confirm this, and they likewise confirmed that the deferral would be an option rather than 'might ' be an option. However, XXXX days ago I logged onto my Rocket account, and the only option they are offering me is a loan modification that doubles the term of my loan from 20 years to 40 years, and increases the total amount of payments by more than {$300000.00} over the life of the loan. I took another look at the XXXX XXXX website, specifically at XXXX XXXX XXXX, which seems to confirm that Rocket is failing to provide the required " partial deferral '' option. I called Rocket, and they said that they only allow the deferral if the consumer only uses 17 months of forbearance, not when they use the full 18 months of forbearance. I can't find any information online that supports this. I just want to begin paying my mortgage again on XX/XX/XXXX under the partial deferral plan. thanks for your help.
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| 09/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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During our house hunting, XXXX XXXX XXXX XXXX Rocket Mortgage verbally gave misleading information over the phone. The Loan Officer, XXXX XXXX, verbally gave me rates including points without disclosing his rates came with points. He also said our ARM would never go above 5 %, which later turned out to not be true.
When we got our offer accepted on XXXX, XXXX asked us to sign a document quickly to ensure a quick loan process ( We needed to close in 21 days ). The document was not clear to us that we were opting into a loan origination fee ( points ). We had never discussed points at any time. The points were just slapped it on our application and we missed the fine print. Since we are first time home buyers we view this as predatory behavior as we did not even know what " buying points '' meant.
I learned for the first time that I was paying for points while I was in my closing appointment, XX/XX/XXXX. The documentation from the title company made it clear we were purchasing points, RockatMortgage 's documentation does not disclose this info in a clear way.
To give an anecdote of how in the dark I was, my loan officer suggested that I can do the ARM and refinance in 6 months. I am paying $ 10k in points. It would make no sense to refinance in 6 month and any ethical loan officer would not suggest such a thing. Or at least caution the pro's/con 's of buying points.
Upon asking RocketMortgage to review, they agreed that my loan officer and I never discussed points. They also didn't refute the fact that I was told my loan would not go above 5 %. They offered no resolution. I find this to be a systematic condoning of misleading behavior of the loan officer.
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| 04/27/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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I initiated a refinance for my home with Rocket Mortgage around XX/XX/2022. Everything was moving along until we came to getting the Payoff letter from XXXX XXXX XXXX ( XXXX ), my current loan servicer. According to Rocket, the payoff letter sent by XXXX, did not include a " XXXX XXXX '' from XXXX XXXXXXXX. Therefore, the title company held the title with the XXXX XXXX and would not release it. Now my interest rate lock, as well as my appraisal money that was charged on my credit card, are now in jeopardy.
I got on the email and group everyone together on an email Rocket, XXXX XXXXXXXX, XXXX and XXXX ( XXXX is an arm of XXXX. XXXX was my initial servicer, when they transferred my mortgage to XXXX for servicing ) letting them know that, my interest rate would be expire on the XXXX of XXXX ( ( this started in XXXX ), if i didn't get a corrected payoff letter in a timely manner. Well, i didn't get the letter until the day of the XXXX - 3 month later! Rocket Mortgage will not honor the interest rate, and the interest rate went up, even though XXXX sent it on the XXXX. Rocket has been calling me and trying to push me into the higher interest rate refinance- i don't want a higher rate, that is not in my best interest!
Now i can not refinance with any bank, because i wasted 3 months waiting for the corrected payoff letter from XXXX. Interest rates have gone up even higher, than what was locked. NONE of this error is my fault. I am not sure why i was penalized by not getting the rate i agreed to, and losing {$500.00} in appraisal that Rocket told me i will not get back, even though the letter came on the day of the XXXX. This is not FAIR! I am back to square one!
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| 10/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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I am writing this complaint due to the fact that Quicken Loans has denied me for credit you can find this situation under APPLICATION # XXXX. I spoke with a gentlemen by the name of XXXX XXXX XXXX who has asked me to put a down payment for an extension of credit this violation falls under 2 different statutes the first being The Truth In Lending act you can not advertise or promote that a down payment is required in connection with any extension of consumer credit pursuant to 15 USC 1662 ( 2 ).
Second violation being under the The Equal Credit Opportunity Act, Quicken Loans has violated me due to the fact that it shall be unlawful for any creditor to discriminate against any applicant with respect to any aspect of a credit transaction because the applicant has in good faith exercised any right under this chapter.
The chapter is 41 Consumer Credit Protection where The Truth In Lending Act is in and under the truth in lending act there is a definition called credit means the right granted by a creditor to a debtor to defer payment of debt or to incur debt and defer its payment. As you can see It is MY RIGHT TO GRANT CREDIT and you aren't allowing me to do that making this an act of discrimination because I have tried to grant credit which is my right.
1. I NEED A RESPONSE STATING IF XXXX XXXX XXXX ASKED OR REQUIRED ME TO PUT A DOWNPAYMENT DOWN IN AN EXTENSION OF CREDIT.
2. ALSO I NEED A RESPONSE TO WHY I HAVE BEEN DISCRIMINATED AGAINST FOR GRANTING CREDIT WHICH IS MY RIGHT.
3. AND LASTLY I NEED A SENIOR EXECUTIVE TO DEFINE THE TERMS YOU HAVE USED BELOW DUE TO ME NOT UNDERSTANDING FOR THEY ARE NOT IN THE TRUTH IN LENDING ACT : LOAN BORROW DEBT INCOME LOAN
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| 09/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
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Web |
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In XXXX applied for two refinance loans with Quicken loans. One on my primary residence and one on my investment property. I completed everything required of me by Quicken. I provided all my financials and documents requested. We had appraisals taken of both properties. Late in the process, in late XXXX, they tell me I must provide an " CPA audited profit loss statement ''. I am XXXX XXXX. I had already provided them my filed XXXX & XXXX federal tax returns. I provided my tax transcripts. I provided a XXXX profit loss statement and all my XXXX business checking statements showing all my income and expenses. Then they tell me they will not take anything but an audited profit loss statements.
My CPA told me and audited P & L would take weeks and cost a significant amount of money and is like a forensic financial audit. Quicken would not give me any explanation about what was needed beyond saying 'an audited P & L '. They would not elaborate. They would not provide any alternative to these 'requirements '.
I was railroaded out of my applications and they closed them out without asking me. I appears they did not want to make the loan to me and they would only tell me this was 'program guidelines '. When I asked for the guidelines, they would not provide them or elaborate. They knew I was XXXX XXXX at the start of the process. Quicken sells itself as highest in customer satisfaction in mortgage origination. No one would want to be treated as I have -- have a complicated requirement placed on them very late in the process with no explanation ; then when I want more information, or alternatives, I am ignored or basically told to get lost with no explanation.
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| 11/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Escrow, taxes, or insurance
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Web |
Servicemember |
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In the month of XXXX i logged onto rocketmortgage.com to make my monthly XXXX payment i then noticed that the payment it showed due seemed as it was doubled ( {$1600.00} ) since it was towards the end of the month ( XXXX or XXXX ) i assumed that it was for XXXX and XXXX so i made my normal payment in the amount of {$900.00} about a week and half later a got a credit alert showing that I didnt make my mortgage payment I immediately called rocket mortgage and was told that i was sent letters in XXXX about lender placed insurance because my homeowners policy had lapse, I explained to the rep that my insurance never did lapse for i pay out of pocket personally i then asked my insurance agent to send over the docs needed to prove coverage was never lost In the meantime of this while trying to make a payment the site is saying that i owed a total of over {$2000.00} for the month of XXXX, i explained to the reps that I dont have this amount of Money to pay and they manually took my payment of {$900.00} over the phone because the website would only allow me to make the full payment of over {$2000.00} Finally rocket mortgage got everything corrected with the homeowners policy they dropped lender placed insurance and credited me back the funds they charged me for the lender placed insurance however they are saying that my account being in default doesnt allow me to pay my insurance on my own and has to be escrowed which has my payment more than the {$870.00} which was what the agreement was when loan was opened in XX/XX/XXXX I have received 30 day lates on my credit report due to this issue for XXXX and XXXX I would like these removed asap this was no fault of mine
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| 06/12/2020 |
Yes |
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Web |
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Back in XXXX I was contacted by Quicken Loans about a refinance. I was pitched and FHA loan at a rate of 2.99 %. I explained to the representative XXXX XXXX that I did not want to have closing costs if I were to proceed. He explained that at the time my closing costs would be {$2500.00} but they could end up being zero, we just would know until the hard figures came out. I received a closing document that stated my closing costs would be {$5000.00}. I spoke with XXXX in XXXX about this and he told me that the numbers would change and that my costs would be about {$1500.00} prior to making XXXX 's payment. He then explained that after making XXXX 's payment that my closing costs would come down since I made that payment. Today i received a document stating my closing costs would be XXXX and my closing will be within the next 10 days. I contacted XXXX and he explained the cash to close are actually XXXX. I was extremely frustrated because my cash to close now went up by {$500.00} after making my {$1500.00} mortgage payment. He attempted to explain that the cash to close can change month to month and gave me a response that it has to due with things that happen on the back end. Quicken Loans is engaging in false and deceptive sales tactics in order to get their foot in the door to get customer 's but are not honoring what they are advertising. Quicken Loans is using an old deceptive sales tactic by making verbal agreements and promises but then changing the terms last minute. This deceptive practice works well in the sales because most customer 's will agree to move forward due to the amount of time already invested and do not want to start the process over.
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| 10/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I have been trying to work with Quicken Loans, representative XXXX XXXX, XXXX XXXX. singer Point of contact Direct phone # XXXX. I have been trying to sell my home for almost 2 years that I owned with a previous partner. We are no longer together and neither of us can afford the home on our own. Where we have been unable to sell the the home I reached out to Quicken this summer and was connected with a representative. I was told without applying for anything that I didn't qualify for any programs because I was current and my credit score was too high. I then met with a housing counselor and we spoke to XXXX XXXX on XX/XX/2018 sometime after XXXX XXXX EST. He again told me that I would not qualify for anything and discouraged me from applying even though he had not reviewed my financials. He wanted to push me towards a short sale and sent me an application with incorrect information that he would not correct. I printed the application, fixed the errors and sent it back in. I was denied and when I again spoke with him he seemed upset that I had applied at all. He told me to lower the selling price even though I would not qualify for a short sale and ask the real estate broker to not be paid any commission. He has not been helpful, he has been rude and making assumptions he has no right to do. I can not afford to retain this home and want to work with quicken for the best exit possible for both of us, but need a representative that will work with me and not against me. Also, I can not get them to send all correspondence to my current address that is not the home. They do have my correct address on file, but continue to send information to the vacant home.
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| 05/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I'm trying to qualify for a mortgage in Tennessee, and every one of about a dozen lenders have refused to follow either of this section of Handbook 4000.1 : A Title II Insured Housing Programs Forward Mortgage ( I ) Rental Income ( Manual ) II. ORIGINATION THROUGH POST-CLOSING/ENDORSEMENT A. Title II Insured Housing Programs Forward Mortgages 5 Manual Underwriting of the Borrower b. Income Requirements ( Manual ) Effective Income Definition ( I ) Rental Income ( Manual ) ( 3 ) Rental Income from Other Real Estate Holdings ( Manual ) ( c ) Calculation of Effective Net Rental Income ( i ) Limited or No History of Rental Income To calculate the effective net Rental Income from other real estate holdings where the Borrower does not have a history of Rental Income since the previous tax filing, the Mortgagee must deduct the PITI from the lesser of : the monthly operating income reported on XXXX XXXX Form 998, or 75 percent of the lesser of : fair market rent reported by the Appraiser ; or the rent reflected in the lease or other rental agreement.
Every lender calculates income by using ONLY the total amounts reported for each tax year. For example, a property that brought in a single {$200.00} rental payment in XX/XX/XXXX, and has been re-leased for {$500.00} a month in XX/XX/XXXX, shows up as {$12.00} a month in current income considering a 25 % vacancy factor : ( {$200.00} / 12 x .75 ).
All rental income has been reported to the IRS for the past ten plus years. Including the recently established rentals on properties owned for years, and it now generates gross rental income of {$5000.00} per month ; but no lender will count more than {$1500.00} of it.
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| 06/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I had taken out a 10 year mortgage with Quicken Loans. I was fortunate to pay down my loan quickly and use savings I have accumulated to pay the loan down in the month of XX/XX/XXXX to a principal amount to be satisfied with my final regular scheduled payment in XX/XX/XXXX. XX/XX/XXXX came and Quicken did not pull the final payment that was scheduled to be paid by automatic payment and they forced me to have a payoff statement printed when I called in to inquire why. They took my final payment over the phone but charged me {$25.00} for printing a payoff statement that was totally unnecessary. I believe this practice is in place to avoid Quicken sending numerous statements to 3rd party lenders to compensate them, but after getting a call each day asking about a refinance I think the fee is so they can pay folks to harass me as to my intentions with payoff the loan and solicit me for borrowing more $ circ 2000 's companys pushing sub prime loans. Since I paid this loan off in the ordinary course of payment NOT REFINANCE why should I have to pay {$25.00} to allow Quicken to simply pull the regularly scheduled payments when due which have brought my loan to {$0.00}. I am ok with them charging me {$55.00} to send the satisfaction piece to my recorders office as this is a direct charge, but this extra {$25.00} is due back to me and all other borrowers that were able to payoff their loans in the ordinary course of servicing not through a refinance with another lender which is what the {$25.00} is meant to do. Otherwise Quicken needs to clearly disclose to customers that their last payment in the amortization will be increased by {$25.00} to pay them a fee.
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| 03/08/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I applied for a {$45000.00} Home Equity Loan with Rocket Mortgage. I was approved that same day with an approval email from Rocket. There were no subject to items or conditions with the approval email. I was told our debt/ income is no issue, the XXXX no issue, and the credit no issue. I explained to the loan officer, XXXX XXXX, that I had prior credit issues but that it cleared getting the first mortgage with Rocket on XX/XX/XXXX. He said all is fine. XXXX been prepaying our first mortgage with Rocket by {$400.00} per month. We signed all sent documents on XX/XX/XXXX, the appraisal was ordered, updated W2 statements uploaded, and title work began. On XX/XX/XXXX, I was told the past credit issues prevent the loan.
I appealed with Rocket since I was issued a binding approval. It's gone up Rocket 's corporate solutions ladder. Today, XX/XX/XXXX, I was told by Alex Coop there is nothing they can do and that they, " Installed new software and clearly more training is needed with their loan officers. '' That's not my fault. They approved us. It is my understanding a lender can only pull out if there are specific changes/ findings from the time of approval. There were no changes. They simply can't fit it into their underwriting box despite being told on day one we fit all parameters and were issued an unconditional approval.
I'd like our loan. My credit now has a hard pull which has lowered its score. Or Rocket can offer an unsecured {$45000.00} loan to us but declined that option. I suggested that.
I hope you can help in this matter and hold a lender accountable. Consumers have rights and this is a violation of fair lending practices.
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| 05/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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On XX/XX/2022 I was woken up at XXXX XXXX by a call from XXXX XXXX from Rocket Mortgage company attempting to talk of a current mortgage i have from same company. I was trying to assertain if this was about my current mortgage I have with Rocket or a new refi proposal from the company. She asked me to verify by my date of birth that she had on record and I replied yes to my date of birth. Then she immediately pulled my credit report in which I never gave consent to.
I then figured out that she was trying to sell me a refi on my exisiting loan that was brokered only two years ago a a low rate and then refused her offer at a higher rate. Never did I give her permission to pull my credit and see what she could do for me.
I am in process of refing another property and did not want a credit pull on my report. I repeatedly called the company and told them to remove the unauthorized pull and got no results. Finially after 5 phone calls and much grief, I got to speak with someone who said they can check into it. Today XX/XX/2022 got a formal refusal. XXXX told me that because I answered yes to my correct date of birth in trying to assertain what she was trying to talk to me about, that I gave consent, which I never did.
Since the XX/XX/XXXX, I have been completely harrassed by multiple sales people from this company in trying to refi at a higher rate and bundle in my personal creidt card balances. I told them many times I am not interested in this. This is harrassment.
I have begged to have the credit pull reversed and they refuse. This is illlegal I believe for them to do this. I am very upset at their trickery practices and poor customer service.
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| 01/04/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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I am going to state very clearly exactly what happened. I hired a realtor when I understood I would lose my home and equity in the foreclosure. My agent worked hard and we found a buyer. We called Quicken loans and got them on board with the sale of the home. They agreed to it and were kept apprised through addendum 's and other legal binding documents including the appraisal that was financed by my buyer that the sale was moving forward. The buyers lender wanted some small repairs done but agreed to the loan however needed an additional week as they were going to send the appraiser back out to make sure the repairs were done. I payed for the minor repairs myself out of pocket, living off small amounts of income through self employment and survivor benefits for myself and XXXX small children. With my husband passing a year and a half ago had left us in financial straits. The escrow officer as the loan was already with the title company and transfer payoffs were going forward had called on my behalf as well as my agent calling and sending addendums on the XX/XX/XXXX to request/inform Quicken Loans Account Resolution Team that it would be one week before closing and signing. I was selling my home for above and beyond what I owed my lender and had another home ready to purchase with another party worked out using the monies left. My mortgage company QuickNLoans told the Escrow Officer that they had pulled my home from Auction that XX/XX/XXXX date. Fifteen minutes later it was Auctioned. I have spoken to Qucken Loans as has my agent to resolve the issue. In my state the trustee has ten days to reverse the sale. I am being left homeless and penny less.
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| 08/30/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My husband and I applied for a new FHA mortgage loan. We were pre-qualified and pre-approved with our lender, who ran our credit scores on XX/XX/XXXX. We went with Rocket Mortgage ( aka Quicken Loans ) and locked in our rate with them in early XXXX with a scheduled closing of XX/XX/XXXX. We provided all the usual mortgage application information/paperwork, which included disclosing inheritance money as an asset. Quicken/Rocket ran our credit 3 times in a matter of 17 days -- XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. In this time, they did not work on our application per our lender. When I asked our lender why they were doing it, they could not give us an answer because they weren't getting answers. Of course, this ended up causing our credit scores to drop, and then they asked for $ XXXX in mortgage overlay. We found another lender to fund our loan, who was able to get us squared away, start to finish, in 1 week. They did more work in 1 week than Quicken/Rocket did in over a month. I believe Quicken/Rocket purposely did the 3 hard inquiries on our credit to purposely drive our credit scores down, so that they could attempt to extort us for the $ XXXX they knew we had. This was very deceitful and unprofessional. I understand that the mortgage companies may pull credit, typically right before settlement to make sure all is still in order, and I understand that on the ocassion they may ask for mortgage overlay, but the fact that they ran our credit 3 times to produce the results they needed to be able to request the overlay, whilst not doing any other work on our application, is what tells me that this was unfair, deceptive, and maybe even unlawful.
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| 10/22/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I contacted Quicken Loans to refinance my FHA mortgage. I was told that I could refinance into a conventional loan with no PMI if I qualified. I said that I estimated my home to be in the {$300.00} 's but that I was not actually sure how much it would be appraised for. I was told that I had to have XXXX % LTV to qualify for the conventional mortgage and it needed to appraise for {$310000.00} to do. After this conversation, I followed up in an email to this representative that confirmed the new mortgage payment amount and closing costs if I qualified. He responded that those amounts were correct. The appraisal was under-researched and, in my opinion, worthless. The appraiser did a " second-look '' and came back with a higher amount, though he did not account for the properties that I sent him that were more comparable than the ones he was using. There was no reason given as to why those properties were selected rather than the more comparable ones I sent. I have been sent multiple " Redisclosure Packages '' throughout this process and each time, the mortgage payments and closing costs increase. The final package reflected closing costs that were double ( {$15000.00} almost ) than I was originally told/confirmed. There was no explanation as to why these doubled. It felt as though Quicken Loans was trying to hide this and slide it past me before I went to settlement. This process has been deceptive from the beginning. I have been told that I will not get the refinance at the terms originally offered and I am now out {$500.00} for a unusable appraisal, which Quicken Loans also refuses to refund me. This has been a month of my time and money wasted.
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| 08/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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On XX/XX/2018 at XXXX XXXX, I received a voicemail from a woman identifying herself as " XXXX '' from Quicken Loans, my mortgage lender. In her message she specifically identified herself as a " debt collector '' and said that she was attempting to collect on a debt and that any information I provided would be used to that end. She then advised me to call XXXX and choose option 3 to speak to a member of her team about this matter. At first I thought I was being phished, as Quicken Loans sent me an email just this week informing me that my mortgage payment for this month cleared on XX/XX/2018. However, when I retrieved my mortgage statement to contact the company directly, I noticed that the customer service number on the statement matched the one that was left on the voicemail. I called Quicken Loans this morning, XX/XX/2018 at approximately XXXX XXXX to clarify what this was about. I spoke with a representative named XXXX XXXX who informed me that although her records showed one of their staff had indeed called me yesterday, her records indicated that the purpose of the call was to get me to " provide feedback '' on my Quicken Loans experience which, up until now, had been extremely positive. She confirmed that my account is current and that there is nothing in her records indicating that I have ever missed or been late with a payment. I told XXXX that I did not approve of these deceptive practices regarding my finances and that I wanted to file a complaint. She asked if I wanted to have their researchers investigate the matter and I said yes, but said that unless they had recorded the original encounter then they would be wasting their time.
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| 09/29/2015 |
Yes |
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- Settlement process and costs
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Web |
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Last year, 2014, I went through Quicken Loans for a mortgage and it was the worst decision I ever made! There are so many different departments that my loan went through, I ca n't remember all of them, however, in the one department, XXXX took my loan, changed the interest rate from 4.125 % to 4.255 % so I can bring less to closing. I did not agree or sign off on the new interest rate but XXXX took it upon himself to change my rate and lock it in. I told XXXX to change it back and he could n't nor could his supervisor. I did n't know that I could refuse the loan at the time. I have an FHA Loan.
They also " Guesstimated '' on my property/school taxes, which are public records. I 'm having a hard time paying my mortgage and bills. I would have never purchased this house and now from being behind on everything, my credit score dropped considerably that I 'm unable to get approved for another loan so I can purchase an affordable home and sell this one.
I 've applied for a loan modification through Quicken Loans and they lost my husband 's pay stubs. They tried to say that I did n't send them but I have copies of what I sent them originally. This is also not the first time that they have lost my documents. I 'm tired of producing and reproducing information.
Quicken Loans is the worst company out there and they 're awful to try and deal with. Some people are nice but for the most part they are just plain ignorant! One person told me that my credit score is more important than my mother who was in the hospital at the time with XXXX problems ....
I would never recommend Quicken Loans to anyone and I 'm telling everyone about what they did to me.
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| 03/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I called Rocket Mortgage on Monday, XX/XX/XXXX at XXXX Central. I spoke XXXX 's regarding an escrow refund that I saw on my account although no escrow analysis document was available. More thought it was odd that she could see an escrow refund and see was also unable to view the escrow analysis report. After I contacted Rocket Mortgage and spoke with XXXX 's, the analysis report showed up in my account on Tuesday, XX/XX/XXXX. XXXX informed me that although I had over paid in my escrow and was receiving a check for {$1600.00}, they were increasing the amount of my payment. I told her that can't be right because my county taxes were {$3200.00} less than what Rocket Mortgage originally estimated for. Rocket estimated that my property tax would be {$14000.00} but it was actually {$11000.00}. With this difference my refund back should have been more and my monthly payment should not go up. My homeowners insurance did increase by {$540.00} for the year. However I still have cushion greater than the amount required so my monthly payment should not increase it should go down.
Rocket Mortgage says I have an overage in my account and is refunding me {$1600.00}. If I have an overage and paid more than I should, the monthly payment should not go up.
On page one of the Annual Escrow Account Breakdown, the actual amount paid for property tax is incorrect. The amount paid was {$11000.00} and not what us reflected on Rocket Mortgage report showing {$14000.00}. I have never had a property tax bill that high and that is not what was paid.
I am asking Rocket Mortgage to correct the analysis and my payment should be lower not higher beginning in XXXX.
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| 02/12/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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|
Web |
Servicemember |
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Greetings, Myself and my spouse both Military XXXX XXXX members.
Company Quicken Loans, lender reached out to us for re-financing in XXXX. We have provided certain information but never authorized to run a credit report.
Credit report was obtained without our authorization.
Credit report was obtained individually on XX/XX/XXXX ( individually ) Credit report was obtained jointly on XX/XX/XXXX ( jointly ) Mortgage was obtained from Quicken Loans ( XXXX XXXX ) subsequently.
I requested Quicken Loans to remove one of the inquiry, but they refused by justifying their pushing and unethical practices. Bottom line is reports were obtained before authorizations.were given.
This is not about what may or may not impact our credit report, its about obtaining credit report without authorization and without letting us know as consumers.
even though I did my best to resolve this situation by reaching out to them on XXXX XX/XX/XXXX with XXXX XXXX XXXX.
XXXX XXXX Quicken Loans Executive Office | Resolution Advocate Direct : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Toll Free : ( XXXX ) XXXX Ext. XXXX XXXX XXXX XXXX XXXX refuses to remove my request of XXXX XX/XX/XXXX inquiry, furthermore justified that this inquiry was necessary by Quicken loan in order to obtain VA re-financing. ( one day apart ) XXXX XXXX XXXX also explained that he did his due diligence and based on the investigation he conducted their company has proper authorizations to pull our credit report.
Please see attached letter and my correspondence with quicken loans I am not the only consumer on whom Quicken Loan used their predatory practices.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 05/27/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I set up an account on XXXX to find a lender to purchase my first home. XXXX provided a small number of lenders that offered low interest rate that were generated from a soft inquiry of my credit report. Quicken Loans contacted me to see if i would be interest in using them as my lender of choice. I told XXXX XXXX the representative that i was using a down-payment i was granted by XXXX XXXX of {$15000.00} and was only! looking for a lender that accepted the grant ... and I only! wanted to know if Quicken loans was compatible and accepted this grant. he was unsure and stated he would check and get back to me but that he would also set up an online account for me to view other programs that they offer for first time buyers. he confirmed the last XXXX of my ssn to confirm my identity which he had from the XXXX lead. next day i check my XXXX account and i have a hard hit from quicken loans.. i was never inform nor did i authorize for them to run a report i only wanted information on them being able to accept the XXXX grant . i left an voicemail with the supervisor XXXX immediately. XXXX called and left a voicemail apologizing and said he reviewed the call recording and i was in fact correct that i was not informed and i did not authorize the report to be drawn.. and that they take this very seriously and will contact the bureau to dispute the report screen since it effected my score lowering it significantly! next day an exceutive of quicken loans calls me to say he reviewed the call and that they will not dispute the inquiry and that it was justified ... even after the supervisor who reviewed the recorded call said it was in fact faulted..
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| 03/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX I closed on a home purchase with Quicken loans. I chose to waive escrows and paid additional cost on my loan because of this. I also had to pay my homeowners insurance policy in full for the year in order to accomplish this. I paid the extra cost and policy in full. ( Closing disclosure, Page 2 section F. prepaids ) On Monday XX/XX/XXXX I began to receive emails from Quicken indicating my insurance policy has expired and is no longer valid & they need my new insurance information. That same day, my cousin who is the co-borrower on the loan & I reached out to Quickens customer service team and provided them with the same insurance deceleration page showing the same policy from when the home was purchased. ( We did not change policies or companies ) They confirmed it was an issue/error that will be resolved. A few months go by with nothing else regarding this.
As of today XX/XX/XXXX. When viewing my XXXX mortgage statement ( see attached ) it indicated we have - {$2800.00} in the escrow balance**. On page 2 of the same mortgage statement it indicates ** means " A negative balance is a result of a payment Quicken Loans has made on your behalf to cover any outstanding charges or fees. '' Quicken also issued an escrow analysis statement ( see attached ) which states the following escrow shortage is at {$4300.00} and starting XX/XX/XXXX my new payment will be {$1600.00} which covers principal and interest, escrow & escrow shortage.
My insurance policy never lapsed. Quicken was made aware of this after there first notice.
I paid extra to waive an escrow account, I paid my policy in full at closing to waive the escrow account.
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| 12/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
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COMPLAINT ID # XXXX XX/XX/2021 Re : Rocket Mortgage,XXXX XXXX XXXX, XXXX, Michigan XXXX ( XXXX ) XXXX rocketmortgage.com - Loan # XXXX XXXX ) I told them that I pay property taxes and insurance outside of my mortgage, yet they insisted on adding them to my debts. After I reported them to the Bureau, they added back some amount to my income to balance it out. And they used the wrong income : {$1200.00} instead of {$1200.00}. I had to wait a month to get the official SS Award Letter to show {$1200.00}.
It does not matter how much they add in or take out. Their calculation procedure is not transparent. There is no accountability. You just have to take it at face value, however they calculate it.
2 ) After the Bureau forwarded my complaint to them, they offered me 2 refinance packages. I accepted one package on Monday, XX/XX/XXXX. On Friday, XX/XX/XXXX, they went back on their word. They said I no longer qualified for the loan.
I did not think I would ever get a refinance loan from them, the way they strung me along, and went back and forth between qualifying and disqualifying.
No one shoud ever have to go through this.
3 ) It's a small mortgage, only 150K. I have no car debts, no credit card debts. I also pay property taxes and insurance outside of my mortgage. My DTI should be 55 %. Adding utilities cost, it should be well below 65 % to qualify for the loan.
It's unconscionable for a XXXX widow to keep paying a mortgage at a high rate, when rate has come down considerably during the pandemic. Millions people are out of a job without any income, and I have steady Social Security income.
XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX
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| 10/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
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On XX/XX/2023, I received an email from Rocket Mortgage stating that a check for my escrow overage for the year had been mailed to me on XX/XX/2023. I had yet to receive the check in the mail, so I called Rocket Mortgage to inform them that I didn't receive a check for the overall on XX/XX/XXXX. After speaking to the representative, I discovered the check was sent, but the mail was returned to them. However, they told me they couldn't release the funds because my account was on a forbearance plan until XX/XX/2023, because of a natural disaster that was declared in XXXX XXXX. I told them the account wasn't in forbearance when the funds were released, and I asked them to resend the funds to me. When they couldn't resolve the problem, they sent me a supervisor who stated that even though they sent out the check, if I had the check, I could cash it, but because they got it back in the mail, they wouldnt resend the check until I pay XXXX mortgage payment. I informed them that I didn't pay the XXXX payment due to the natural XXXX that was declared in XXXX XXXX, which financially impacted me to the point that I asked for a forbearance. She stated that nothing could be done until I made the payment for XXXX ; then, they could resend the check. However, these funds were already sent to me in a check on XX/XX/2023.
Once the funds have been released, they shouldn't be able to withhold them from you. In addition, a forbearance is meant to assist your customer during times of hardship ; why would your customer be punished for being a part of this program by withholding funds that are due to them that could assist during their time of distress.
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| 09/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I have been a quicken loans customer over 4 years and have decided to take advantage of the low rates available in the open market now. After a month and a half of getting my refinance approved we are ready to close as of last Wed XX/XX/XXXX. my lender has called for a payoff and i have called over 9 times in the last week with no help. All we need is a payoff letter so we cut a check to payoff my quicken loan. i was fully discharged from a Bankruptcy 3 years ago and did not take Quicken into the BK with me. I have never missed a payment or needed help. I am being told today finally after the 5th call and 3 hours later that i " should '' recieve a payoff letter with in 7 business days???? We requested this last week so now another 10 days on top of the already 7 we have been waiting. How does it take 17 days just to get a payoff letter????? I am about to lose my approval along with the XXXX cash out I am taking. I have been hung up on, mislead, ignored, not called back, argued with and just plain treated rude!!! All I want is the payoff so the trust can cut a check for Quicken Loans but instead I am about to lose my refinance and be stuck with Quicken loans which is the last place i want to have my loan with. I have never been helped so little and disrespected the way they have handled my concern. I need to repeat all I want is a payoff letter so i can pay my loan off in full. I have never been late an dont owe Quicken anything beyond the principle balance. Worst customer experience i have ever had in my life and its going to cost me thousands. Please someone help or guide me howto get my simple payoff from the lender. thank you!!!
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| 12/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I applied for a mortgage for a refinance on a second home from Quicken Loans in XXXX of 2016. As part of the process Quicken asks for a good faith deposit, in my case {$500.00}. The first issue I ran into with Quicken was them not being able to obtain an appraiser before the rate lock expiration. They told me they would extend it, which they did, but then another issue came up. They apparently had a problem with the classification of my home and decided that it had to be placed in in a riskier classification, increasing my closing costs. We discussed the matter several times and finally reached an agreement on the closing costs. A couple of days before the second rate lock expired I contacted them to see why the loan had still not closed and was told that they working on it. Sure enough the rate lock was missed again. I checked my account and sure enough they had sent a new redisclosure letter with an increased rate. Considering what I had been through already I asked to be withdrawn from the loan and a refund of my deposit. After not hearing from them for a week I called to see what was happening to the deposit. I was told that they were allowed to deduct fees from that deposit and was informed the appraisal was approximately $ XXXX so no refund would be coming. I asked for the invoice on the appraisal and imagine my surprise when the invoice showed XXXX {$500.00} not the ~ {$700.00} I was told over the phone. Given the fact they raised my price on the loan twice, because they could n't close on time, and apparently were less than truthful about the cost of the appraisal I believe that some amount of the deposit is due back to me.
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| 04/21/2023 |
Yes |
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Web |
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On XX/XX/2021, I was informed by Rocket Mortgage that I needed to execute a Partial Claims Mortgage with HUD in the amount of {$26000.00} in order to proceed with the sale of my home, which transaction was scheduled to sold on XX/XX/2021. I executed the Partial Claims Mortgage, as requested, in order to satisfy the monies owed due to deferred payments due to XXXX. I was my understanding that this amount would be paid off at closing with the sales funds. It was NEVER disclosed to me by Rocket Mortgage that this was a three-party debt and that Rocket Mortgage would be paid the funds, pay off FHA, but then would create a separate debt with HUD that would not be paid a closing. One year later, I received letters from HUD which I honestly thought were fraudulent because I had no idea about the outstanding debt and the correspondence was asking me to sign agreements and submit financial information.
Once I was able to speak to HUD, the title company, Rocket Mortgage and review the documents, I was finally able to understand what happened. However, now I have collection actions against me and negative reporting on my credit and am unable to enter into a repayment plan.
I feel that Rocket Mortgage was negligent in their duty to me as a consumer and misrepresented the transaction that I was entering into. As a matter of fact, during a conversation with one of the representatives at Rocket Mortgage, he even admitted that is it not explained clearly to the consumer. I feel that Rocket Mortgage acted in bad faith and was only concerned with receiving their money and not at all concerned with ensuring that their customer is fully educated.
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| 02/10/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I started a refinance/consolidation loan on XX/XX/2018, with Quicken Loans-Rocket Mortgage. The first loan representative, ( XXXX. ), told me I was approved from the very beginning of loan process.
While completing the Title Search R.M. discovered a lien against my mortgage, which I was not aware of. From the advice of, ( XXXX. ), I followed up on this, received all the information and spoke with XXXX XXXX XXXX, Supervisor with XXXX XXXX, XXXX. I negotiated the amount of the pay off of this account from $ XXXX to {$13000.00}. Also, as requested a letter from XXXX XXXX, XXXX to Quicken Loans stating all the particulars of this agreement to remove the lien and agreed pay off amount was forwarded to Quicken Loans.
***NOW I'M APPROVED!
Several days later I received corresponded from another R.M. representative, XXXX, needing more documents from me, which I emailed right back in a timely manner.
Several days later I received corresponded again from a third R.M. representative, XXXX, and she is stepping in for XXXX as she is our of the office.
Several days later I received corresponded again from the 4th R.M. representative now taking over the loan process, who we'll name XXXX XXXX.
I spent 3 weeks working with XXXX & XXXX ... complying with each and every request in a timely manner.
My Point ... .I was Approved and then NOT APPROVED BACK AND FORTH 6 times. I even took cash I have set aside to pay 2 credit card balances down to {$10.00}, ( TO RAISE MY CREDIT SCORE UP ABOVE XXXX TO GET APPROVED AGAIN DURING RHIS WHOLE MISERABLE EXPERIENCE!!!
I WOULD NOT WISH THIS ON MY WORST ENEMY. PLEASE INVESTIGATE INTO THEIR PRACTICES ... ..
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| 07/06/2020 |
Yes |
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Web |
Servicemember |
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I started a VA 'streamline ' refinance application with Quicken Loans ( QL ) on XX/XX/XXXX. I was told that I would be closing in XXXX back in XXXX to which I requested information regarding why I did not hear about the closing details ( phone record to XXXX, XXXX should be with QL regarding his assertion I would be closing in XXXX ). When that failed, I gave the benefit of doubt that due to COVID, they were behind and he assured me they would be able to close in XXXX ( Phone records should also show this by QL ). I called their company to find out why it was taking so long and the representative stated it does seem unusually long beyond even the 'normal ' delays/circumstances for it to be still waiting for closing ( 77+ days and counting ). I should have closed in XXXX starting my savings of well over {$600.00} dollars a month, only to be still here in XXXX without a closure to my refinance. To top it off, the client care specialist stated that 'Due to COVID restrictions verifications are only good for 10 days ' ... ..I would really like to see the regulations that say now due to COVID 'verifications ' are only good for 10 days, otherwise this is harassment on top of being mistreated on the loan process. I attempted to resolve the issue with Mr. XXXX XXXX by requesting the new mortgage rate ( 2.725 % down from 2.875 % ) and at least one month of savings ( {$660.00} estimated ) toward closing since they have failed to close me the last 2 months and now pushing to the 3rd month on a supposedly streamlined VA refinance. I really wished I went with another company, I feel either this team or the company has severely mistreated me.
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| 03/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Quicken Loans would not provide a rate or fee information via phone on XX/XX/20, instead requiring an application. After an application was submitted on XX/XX/20, the rate shown was higher than my current mortgage with XXXX. I asked online about the rate and fees, yet the online experience said working to close on my loan on these worse terms. Further, I received an email on XX/XX/20 to formally confirm my intent to proceed on these poor terms.
On XX/XX/20, after repeated requests for the rate and fees, I received an email from XXXX XXXX that the rate is 2.75 % for the 10 and 15 year fixed. However, I later received an email from his manager XXXX XXXX that the rate was 2.99 % with {$3100.00} in fees. When asked about the 2.75 % rate, he responded that rate wouldve required points of another $ XXXX in fees.
This lack of transparency and communication on basic information risks leading consumers to make incorrect or suboptimal decisions.
Lastly, on XX/XX/20, I received a text message Hello my name is XXXX from Rocket Mortgage. I realized that none of our discounts and promotions were showing on your application. We have a better pricing. Please let me know when we can talk to go over goals. When prodded further, he responded I understand that you were speaking with my director XXXX. I apologize I sent this text to you by mistake. did you want me to have my director reach out to you? This is terrible customer service.
Quicken needs to be transparent on the fees and rate associated with its loans with better documentation in writing. There are other lenders with transparency and disclosure. Market less, be transparent more.
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| 12/20/2016 |
Yes |
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- Settlement process and costs
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Web |
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XX/XX/2016, I went on XXXX due to a lower back injury I suffered on the Job.
I started receiving social security XXXX benefits. Due the hardship of my financial situation, I request a mortgage modification. Quicken loans, put me through a trial period of payments, ( Which I completed ) Then Quicken loans ask me when will I be ready to sign the NEW mortgage modification documents. I stated to quicken loans that my ex-wife and I are no longer together and we are in the process of a divorce. However, Quicken loans persisted that my ex-wife needed to sign the new mortgage modification.
I explain to quicken loans that my ex-wife is in XXXX, MA and it will take some time to locate her. When I was able to locate her ; I had her sign the quitclaim forms. This quit claim forms was drafted by my attorney. ( Please see scan 1 ) Once the quitclaim was filed with XXXX county register office and accepted. I forward a copy to Quicken Loans. Now Quicken Loans is stating that proper wording was not used in the form. ( Please see scan 2 ) Then Quicken loans forward me an email showing the wording they want on the quick claim. Then my attorney cut and pasted the exact wording they wanted. ( Please see scan 3 ) Then I forward them the new quitclaim with their wording, just to make sure before I go crazy again looking for my ex-wife in XXXX, MA. Then today XX/XX/2016 they state, that the wording is still incorrect. I 'm filing a complaint because it looks like quicken loans is trying to set me up for a foreclosure on my property. Plus my ex-wife name was not on the deed and she is not on the title of my home, however they still want her to sign.
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| 11/25/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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XXXX XXXX, 2015To whom it may concern : I would like to file a formal complaint against XXXX XXXX, XXXX XXXX XXXX, and XXXX XXXX XXXX, XXXX, their appraiser.
In XXXX of 2015, I made application for an FHA loan with XXXX to purchase the home I was renting. I then paid them {$480.00} for an appraisal. The appraisal was done and I received a black and white copy. Unfortunately, XXXX began asking for strange documentation, implying that I was likely laundering money, which I was not. In XXXX XXXX, I decided we were at an impasse and made application with another company. The new company, Pacific Union Fianancial, asked for the FHA case number to be assigned to them, which it was, and for a color copy of the appraisal. It took several weeks, but eventually a color copy was provided to them.
Pacific noted thast the appraisal called for certain repairs that needed to be done. It also failed to note that the seller was paying {$4500.00} torward my closing cost. Pacific Union, my mortgage broker, and I all requested that the appraisal be corrected and a final inspection would be needed. We spoke to XXXX, XXXX, and the appraiser. Each refused to cooperate despite FHA regulations that require them to do so. Eventually, we had to pay {$450.00} for a new appraisal.
The time lost in attempting to get what should have been provided required several rate extensionswhich caused us not to get a lender credit of {$660.00} which we would have received had XXXX and it 's appraiser followed FHA rules. In addition, we had to pay {$450.00} for a new appraisal. We believe we are entitled to damages of {$1100.00}.
Sincerely, XXXX and XXXX XXXX
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| 05/09/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
Servicemember |
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On XXXX XXXX my wife XXXX XXXX contacted Quickin Loans in an effort to obtain a mortgage for a {$40000.00} investment property. She spoke with XXXX XXXXXXXXXXXX. She informed him that we needed a pre approval letter and mortgage for a {$40000.00} HUD property that we planed to use for investment property.
XXXX XXXX obtained my social security number from my wife and place a hard credit inquiry on my credit profile. He never spoke to me or obtained my permission to do so.
I received a notification from my XXXX XXXX account that the inquiry was made by XXXX XXXX.
XXXX XXXX got back to my cell phone number and stated that Quickin did not do loans for the amount we were requesting.
Upon being told this I sent a text message to XXXX XXXX stating that he should have told my wife this from the beginning of her speaking with him and that he certainly should not have pulled the hard inquiry knowing that his company would not do this loan.
He did not respond to my text message.
Today I contacted Quickin Loans and spoke with XXXX XXXX ( XXXX ) of the consumer affairs department and shared concern and request for the removal of this hard inquiry. XXXX XXXX stated that he would have to conduct an investigation and would get back to me by Wednesday of next week. XXXX XXXX made me feel as though my wife and i were being investigated. This was unacceptable to me. His loan officers should operate with integrity and not hucksterism. I am asking that this inquiry be removed immediately and an apology be made on behalf of this incident.
I can be reached by cell XXXX or email : XXXXXXXXXXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX
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| 03/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Dear Consumer Financial Protection Bureau, I am writing to file a complaint against my mortgage company for violating the Real Estate Settlement Procedures Act ( RESPA ) and the Consumer Financial Protection Bureau ( CFPB ) consumer laws and regulations. I recently refinanced my mortgage with this company, and I have experienced several issues with their services.
The main issue is that the mortgage company did not pay off my 12-month investment loan by the maturity date of XX/XX/XXXX, as stipulated in the loan agreement. As a result, the investment loan accrued daily interest from XX/XX/XXXX to XX/XX/XXXX, totaling {$6000.00}. This interest was not my responsibility to pay, as it was a direct result of the mortgage company 's failure to pay off the loan on time.
The mortgage company closed on the refinance on XX/XX/XXXX, which was after the maturity date of the investment loan. Despite this, they did not pay off the investment loan until XX/XX/XXXX, and they did not inform me of this delay until after the fact. They then attempted to charge me for the interest that accrued during this time, which is a clear violation of the CFPB consumer laws and regulations and RESPA.
I believe that this behavior by the mortgage company is unacceptable and violates my rights as a consumer. I respectfully request that the CFPB investigate this matter and take appropriate action to hold the mortgage company accountable for its actions. I also request that the mortgage company be required to pay any fees or penalties that may be incurred as a result of this violation.
Thank you for your attention to this matter.
Sincerely, XXXX XXXX
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| 05/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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On XX/XX/2020, I received a voicemail from Quicken loans @ XXXX XXXX. Stating my account needed an upgrade. I called back the number XXXX and the number went to a generic voicemail. I then called Quicken loans directly because I have my home loan with them and was concerned something was wrong with my home loan. I was transferred to a woman named XXXX who requested confirmation I was the individual calling and she preceded to update my personal information. We discussed refinancing and I specifically told her NOT to run my credit that I was going to go to my local credit union and discuss rates within with them in the next two weeks. I hung up. A few minutes later I received a email stating my credit report was run. I contacted Quicken Loans dispute center and explained I absolutely did not give my permission to run my credit. The complaint department, spokesperson XXXX stated because I gave her my ssn that implied I gave consent. I gave my ssn because she requested it to verify it was me and stated she needed to update my information. I am almost XXXX years old, working full-time and caring for my XXXX husband. I depend on maintaining a good credit score in the event of needing credit. This has caused my credit score to go down. They never had my consent to run my credit score. They will not remove the hard inquiry. It stays on my account for 2 years. I have no other choice but to bring the complaint against them now with consumer finance.
They totally duped me from the first call under the pretense that I was missing information and then ran my credit score without my permission hurting my credit score. Please help me.
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| 06/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have conventional mortgage that Rocket Mortgage has purchased and begun servicing from XXXX XXXX XXXX. Rocket Mortgage promoted bi-monthly payments as a way of paying down the mortgage quicker. I therefore enrolled.
Upon reviewing my first couple of statements, I noticed that Rocket Mortgage was not apply my payments as soon as they received them, rather they would hold them in an " unapplied '' status until the second payment of the month arrived, then applied both. During the time that my first payment was held in unapplied status, I continued to accrue interest on the loan and was not credited for any interest on my partial payment help in suspense.
I have since unenrolled in this program as it is deceptive and it of no benefit to me but a benefit to the servicer since they are holding the monies interest free. I have now replaced the payments with a once a month autopay of the full payment amount. However, Rocket Mortgage still has a partial payment in " unapplied '' status that is leftover from the bi-weekly payment enrollment. XXXX full months have passed and Rocket Mortgage has received and applied XXXX full payments from me. However, they still have not swept and applied this partial " unapplied '' payment they have held in suspense since XX/XX/XXXX ( almost 60 days ) If the servicer is not required by law or contract to apply payments more frequently than once per month, they should certainly at least apply ALL unposted monies on the account at the same time they are apply the new full payments.
I find this servicers tactics deceptive, dishonest and probably in violation of consumer credit regulations.
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| 12/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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I have noticed hard inquires on my credit files that were not me nor were they authorized by me. I have called to get them taken off the credit beruas and they have not. I did not sign for these accounts and did not give permission for them to pull my credit. Under the Fair Credit Reporting Act- I have the right to fair and accurate credit reporting to my credit file. The following accounts are on XXXX as hard inquires XXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX - XXXXXXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX XXXX XX/XX/XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXX XXXX XXXX - XX/XX/XXXX I'm not sure why capital one keeps pulling my credit. they always send me letters in the mail stating I'm pre-qualified for a credit card and i have never ONCE applied for them. As for XXXX, I don't even know who that is and why would anyone apply to the same consumer that close together?
This was my original complaint, company responded with a letter stating I spoke with someone on XX/XX/XXXX. I know in fact I did not, and if that is what you are claiming you need to provide me with written proof and my signature on file gaining permission to pull my credit. I have had fraud on my account, and it is not uncommon for someone to call and act like someone else. Under the FCRA you may be able to pull credit via " a permissible purpose under the Fair Credit Reporting Act ( FCRA ) to obtain your credit report. '' But also, under the FCRA, you have to provide me with accurate proof that it was me, my signature. If you can not provide it, you must delete it as you have to be 100 % true and accurate.
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| 03/05/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On the beginning of XXXX I applied to refinance my house, I received a call from XXXX XXXX from Quicken Loan and On XX/XX/XXXX he sent me the approval for FHA loan with 2.25 % after I sent him all the papers work that he asked for.
After that Quicken Loan wasted my time and basically doing nothing to go ahead on processing my loan, and every time someone call me from Quicken Loan they are all RUDE and unprofessional.
They asked about a deferred balance in my renter property, and I told them that deferred balance, done in XXXX and I sked them that they can call the XX/XX/XXXX and have three way call to approve it, but I believe the employees at Quicken Loan were too lazy to do their job.
On XX/XX/XXXX, I received a call from Quicken Loan and I spoke with XXXX XXXX and he was very rude and unprofessional and kept rushing me, and in the end he said there is nothing that he can do to find out if the deferred balance happened on XXXX, and he said that he can cancel my loan and he sent me the following email : Hello XXXX, We have been trying to reach you in order to proceed with your home loan. Unfortunately, due to regulations, we can no longer keep your loan in process. Your loan will be withdrawn today and the deposit will be processed if applicable.
Please give me a call at XXXX XXXX XXXX XXXX, XXXX if you would like to revisit your opportunity to refinance.
Sincerely, XX/XX/XXXX, XXXX XXXX XXXX XXXX Now Quicken Loan wasted my time and my chance to lower my interest to 2.25 %, and Quicken Loan put me in emotional stress because of the two months wasting my time the the way Quicken Loan treated me with rude ways.
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| 07/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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This is in continuation of complaints XXXX, XXXX and XXXX. By now, I very well know that I wont get a single penny back from you guys but I wont let you guys off the hook easily. Reason being you guys are so manipulative since the start of the loan process and even now after 3 complaints, you guys are still doing what you are best at i.e., to manipulate the numbers.
I am not XXXX, the first time you explained the tax credits I got it at that time only and never asked any questions regarding that. And now when you told me that {$500.00} was adjusted against the initial deposit, I wont ask a question on that also. But that {$1000.00} amount which you are telling me is the estimated lenders title policy adjustment credit that is nothing but a blatant lie. In the attached initial estimate, there was no such amount mentioned then how did you come up with that number. There is one amount of owners title policy of {$620.00} but the credit of that is already applied in the estimate which is not a part of adjustments and credits.
I am saying it again that I know it very well that I wont get a single penny back from you guys because you guys are only interested in coming up with a new story everytime and repeating the same things again and again. If you would have read my complaint every time, you would have not explained the tax credit everytime as I never asked that question except the first complaint. This lenders title policy adjustment was never mentioned in the first 2 complaints and now you floated this term in 3rd complaint. So all I want to know now is what was the calculation logic behind that {$1000.00} amount.
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| 10/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I applied to refinance my mortgage Quicken Loans and requested cash out to consolidate debt. I informed the loan officer that I wanted to stay at or below 70 % LTV. The loan officer provided an estimated home value of {$87000.00} and created a Loan Estimate based on this amount. This would provided me with approximately {$60000.00} for debt consolidation, and home improvements.
I was required to pay {$500.00} for the appraisal up front, using their affiliate. The appraiser used inappropriate comps and valued our house at {$820000.00}. I subsequently received a new loan estimate with a {$5000.00} increase in closing costs due to the LTV now being over 70 %.
I disputed the appraisal to no avail. She continued to use a home vacant for nearly a decade, and a house that is currently being gutted as a comp to our updated, move in ready home. There was also a slight discrepancy in square footage. I showed them other comps, and the appraisal value in XXXX, but they did not take either into consideration.
I told Quicken I was going to pull the application, but they tried to convince me not to cancel since I had already invested so much time and money out of pocket. I told them that I was not willing to pay the additional closing costs. They then sent me an updated Loan Estimate with a cash out estimate of $ XXXX far less than what was originally presented, or what we needed. My options were to pay the extra {$5000.00} to get the money out that I needed, or settle for less.
I have since cancelled my application, though I don't know if they have yet, because I am still getting notifications and requests.
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| 10/22/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have been looking for a mortgage to purchase a home. Quicken Loans is relentless and forceful in the way they try to contact and make you get a loan through them. I have received > XXXX calls in the past few weeks and have had to block all the numbers they call from, and also told them to take me off their list. When i did answer, they gave no time to explain what i wanted or that i had already selected a loan from another lender. They pushed to to a loan officer and they still did not give me any time to just say " no '', that i did n't want a mortgage. After talking to someone i had no intention to for over an hour, they said they would do anything to beat my current rate. They gave me XXXX of a percentage point less of a rate, but with XXXX mortgage/discount points. When they proposed the deal, they had only told me that it would be a lower closing costs and lower interest rate, they never told me the discount points used to get the deal. I told them to email me the offer and i would look it over. When i said this, the loan officer said he wanted me to close it that day, without looking over the deal. This method is forceful, dubious, and should be illegal. They are trying to force anyone with any decency into a loan that is not the best option for the borrower, just for themselves. After looking at the deals and talking to other advisers, I found that the deal they had offered which they claimed was " better '' was basically screwing me over to get the loan.
Long story short : Quicken Loans is a forceful, deceitful, company not looking out for the customers best interest when making life changing decisions.
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| 08/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied end of XXXX, XX/XX/XXXX was given an approval letter stating they had verified income debts and assets, which was valid thru XX/XX/XXXX to close on the home on XX/XX/XXXX I had in contract after submitting all necessary documentation for review. Around XX/XX/XXXX they asked to delay close to XX/XX/XXXX as they were still verifying insurance, property taxes and condo docs. I had to give notice at my apartment and did so to be out XX/XX/XXXX which would have ben plenty of time to get situated and they had leased it for XX/XX/XXXX move in.
They said at some point that they had to close the application due to their " internal compliance timer being up '' and to restart the loan process, which I did and not to worry. this time they said I couldn't use my business income, so the CPA audit they had me pay for the 1st time around was for nothing, and they won't reimburse that cost. My moving expenses became higher due to having to move to another location temporarily and incur storage costs. I lost half my earnest money because they failed to honor their approval commitment letter. All said, I was out almost {$7000.00} in expenses ( reduced for what they would have been if the move happened as planned ) that won't be reimbursed.
TO date I have received not in in writing by mail explains to me why I was denied credit for either application i made with them. In fact I have almost zero correspondence that has anything to do with regulatory disclosures and actions, and actually found some of those that were electronic had ben deleted from the portal I used on their website for document retentions and submission.
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| 03/26/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I divorced husband in XXXX, Quiken loans let us remodify the loan after the divorce and quikens loans acquired all documents to the divorce and quit claim deed XXXX put to me. So quiken loans knew we were divorced and I took I interest in House from this date, XXXX. In late XXXX, I XXXX sent in a application. To either modify or use one of their other options, since I had gotten behind. Quikens loans refused to let me do so claiming I couldn't do it, that only XXXX could, my ex husband.
I had to go to the XXXX XXXX XXXX to help. In learning from the attorney assigned to me, Mr. XXXX XXXX, I was informed that quiken loans had violated me in not recognizing me as " successor-in-interest ''.
And refused to do so. I was forced to file chapter 13 bankruptcy to stop pending sale of my home.
My attorney, Mr. XXXX sent quikens a letter asking them to recognize me as successor-in- interest, letter attached.
I also have a recorder phone message from quikens loans from XX/XX/XXXX stating I could not do anything and that XXXX only could.
Even after Quikens received this letter from my attorney, Mr XXXX from the XXXX XXXX XXXX back in XXXX, XXXX. Quikens is still refusing to acknowledge me as successor-in-interest.
Quikens has never notified me and just today, Quikens is still sending correspondence to XXXX and not me regarding the mortgage, these 2 documents are attached, please notice dates of all documents.
Quikens has and is still violating my rights as successor-in-interest under XXXX XXXX regulations as well as the " Real Estate Settlement Procedures Act, 12 C.F.R.1024 ( regulation X ) and any other federal laws.
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| 08/28/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Hello there, I am trying to work with Quicken Loans, its 3 days before closing, and Quicken has informed me I must come up with an additional 5 % down to get this loan. They have stated that the HOA on the condo is short .03 % in reserves and therefore I must come up with another {$12000.00} in 3 days to close the loan. I have had ALL my documents in ON TIME and signed mortgage disclosure, locked in the rate, and all other requirements to satisfy the loan. They DID NOT do the proper due diligence on their side in a timely matter to close this on time ( XX/XX/2019 ), the whole while saying I could sign on XX/XX/2019 and close on XX/XX/2019. They came up with several last minute problems to cover their lack of timely due diligence. Also, my current home has a loan with Quicken Loans and has a tenant moving in 5 days. Therefore, I will have to stay in a hotel and move my personal belongings into a storage unit.
1. They sent an appraiser out to my current address, on Sunday morning prior to close, and never communicated this to me and he could not get access to the property through the guard gate. He never left a card and I could not contact anyone at Quicken loans to clarify this matter or even call him back.
2. They came up with the HOA shortage 3 days before close even though they had contacted the HOA several weeks beforehand.
All in all its costing me twice as much in down payment and closing costs to get this done and 24 before I was supposed to sign documents and 72 before close of escrow.
That said this is a major financial, emotional and physical constraint for me at this time while undergoing XXXX.
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| 07/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a refinance with Quickens loans. Initially wanted a loan with no out of pocket expenses. When I realized that the cost of the refinance was close to approx $ 8k, I decided to not finance the cost of the loan. From that point on, I had issues. # 1. I ask the agent to re-calculate the loan based on my paying the costs. I only wanted to finance the amount of the payoff. # 2 Approx 2 weeks passed and no such document was disclosed, but my payoff amount changed online. I called the closing team, and asked why I did not receive a redisclousre showing the new loan amount and when I looked at the online summary, the payoff amount changed. # 3 It kept changing, and the loan amount kept changing. The 1st disclosure document I received showed the final dollar amount of the payoff to be {$130000.00}, I asked why would it change. I was transferred to client relations and spoke with XXXX XXXX who stated that figure would change daily. Did not like his attitude, kept talking over me and treated me like the additional funds were minor. I tolde him, it's not the amount, I wanted to know how could the final payoff amount change when it showed the esitmate amount and the final payoff amount for closing in XXXX. We were at least close to 2 weeks before closing. # 4 He could not give me a definitive answer, other than it changes daily. I started watching it daily and it did not change daily. It changed 4 times, from the final amount of {$130000.00} to {$130000.00} to {$130000.00} to {$130000.00}. I belieive because I did not want to finance the cost of the loan, they would recoup monies by changing the payoff amount.
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| 01/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I live in XXXX but own a rental property in XXXX, XXXX that I purchased four years ago. I obtained a mortgage with Rocket Mortgage on the property. I had a catastrophic water leak at my property ( XXXX XXXX XXXX XXXX ) on about XX/XX/2021. I reported the damage to XXXX XXXX XXXX ( my property insurer ) who is handling the claim. They have provided approx. {$300000.00} for repair costs to Rocket Mortgage, which disburses the funds as they see fit. Approx. {$46000.00} has already been disbursed by Rocket Mortgage for demo and asbestos removal to a mitigation company. The contractor I hired XXXX XXXX XXXX ) to begin repairs received approx. {$75000.00} to start but found additional asbestos and problems to deal with before construction. XXXX XXXX approved the additional costs and provided additional funds. Rocket Mortgage is currently withholding the funds ( $ XXXX ) that XXXX XXXX provided , preventing me from getting my house repaired. Rocket Mortgage states that there has not been enough progress to disburse additional funds to the contractor. The contractor will not begin work until they receive an additional disbursement. Rocket Mortgage state they are waiting foXXXX XXXX XXXX to approve release of the funds, which they asked for 3 weeks ago, although they told me it would take 48 hrs for XXXX XXXX to approve release of funds. I am losing several thousand dollars each month due to loss in rent because Rocket Mortgage won't release the funds provided by XXXX XXXX XXXX for repair. I am requesting delivery of the repair funds to my contractor so they can begin repairs. My mortgage account number is XXXX.
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| 08/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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An inquiry was made on my credit on XX/XX/2021. The report number is XXXX. I was browsing homes to purchase on XXXX. I submitted an inquiry to see a property I was interested in. I immediately received a call from an agent at Rocket Mortgage. He wanted to get some preliminary information to see if I would qualify. I told him that I was still browsing, and that I was not quite ready to proceed with that process. I had just got a job that I have yet to start, and I also had some other things I was trying to get in order. I further told him that I was looking to purchase within the next three months or so. He convinced me to give him some of the preliminary information. XXXX immediately decreased my credit 14 points. My score went from XXXX to XXXX instantly for me trying to look for a better home for me and my two children. I am a single dad, and it had been challenging to try to provide for my children. We have been throwing money away for so many years renting, and I want nothing more than to give them a piece of this " so called '' American dream, by purchasing something we can call our own. XXXX is the only credit agency I have been consistently having problems with, as hard as I work to get and keep my score up. My credit score is XXXX with XXXX and XXXX with XXXX, and they both blocked the inquiry without charging like XXXX does. XXXX is overly obtrusive, and disregards consumer 's privacy. They make it extremely difficult for people, particularly certain socioeconomic groups to get ahead. Please do something to regulate the practices of XXXX, and help me to restore my credit score. Thank you.
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| 08/10/2016 |
Yes |
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- Settlement process and costs
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Web |
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I came to XXXX to see my options for getting my mortgage payment decreased. They recommended Quicken Loans. I submitted my info through XXXX XXXX for Quicken Loans. After a few phone calls of no QL ca n't help you and then 1 yes, QL can help, I decided to listen to my options. I was told if I refinance my mortgage my mortgage insurance would not be included, my rate would go up, but the monthly payment would decrease ( because of the MIP ). I was told this several times by this same associate. At closing he assured me within a 6month time frame the mortgage insurance premium would fall off and I would see even more drop in my monthly payment. A year later I 'm fighting with QL because of what I was told. They are not holding up to what I was told. The calls are being recorded for " quality and training purposes '', however when I wrote a formal letter to their corporate office, I was told none of the calls could be found. They told me what I signed for ( saying my FHA loan has to have MIP for 30 yrs or until I refinance ), and told me I could refinance to have the MIP removed. I advised QL this is exactly what I was told when I switched from my previous lender to quicken loans. I DO NOT recommend quicken loans, their employees get paid to say whatever they need, to meet some kinda quota. QL are not XXXX or XXXX XXXX so no gov't agencies will assist with complaints or anything. I now have a higher interest rate and pay the same amount I paid with past lender. I lost my job, needed help with smaller payment and QL is doing nothing. I have n't missed a payment, I just wish I could find another lender.
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| 04/28/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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I believe that do to my senior age and veteran clearly discrimination. Falling to honor there promising XXXX and XXXX house payment home appraisal quicken loans as failed to go thou with loan should fallow thou with promises {$3.00} XXXX dollars a year for 30 years.This complaint is about Quicken Loans primmest me XXXX and XXXX house payment plus to have a lower interest rate plus to save over, I was told I was approved for the loan did all the paper work via e singular went all the way up to closing. And has failed to tell me why.
Quicken Loans www.quickenloans.com Visit site Thank you for working with us!
XXXX / Inbox XXXX XXXX from Quicken Loans XXXX To : XXXX Wed, XX/XX/XXXX at XXXX XXXX Hello XXXX, We have been trying to reach you in order to proceed with your home loan. Unfortunately, due to regulations, we can no longer keep your loan in process. Your loan will be withdrawn today and the deposit will be processed if applicable.
Please give me a call at XXXX XXXX XXXX XXXX, XXXX if you would like to revisit your opportunity to refinance.
Sincerely, XXXX XXXX Solution Consultant XXXX Phone : ( XXXX ) XXXX ext. XXXX Fax : ( XXXX ) XXXX ( Please reference your loan number on the cover sheet ) NMLS # XXXX XXXX XXXX XXXX would like to start a support session with you. To do so, please click on the link below and follow the online instructions.
XXXX XXXX XXXX XXXX Quicken Loans remote support enables a team member to view your screen in order to assist you. Session traffic is fully encrypted to protect your system 's data. Once a session has begun, you will be able to end it at any time.
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| 04/18/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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On XX/XX/2022, I filed an application for a VA refinance with Rocket Mortgage and a credit report was instantly pulled around noon the same day. The lender began to subject my loan to seasoning requirements not allowed for my loan product. I resisted and notified the lender I would comply with the requests to prove seasoning of 6 payments, but I would file a complaint. As soon as I notified the lender of my intention to file a complaint, I was not provided an opportunity to prove I met seasoning requirements or a loan estimate within or after 72 hours of the application. The application was closed abruptly upon notice I would be complaining to the CFPB # XXXX because I had made a subsequent application with a broker affiliated with rocket mortgage. The problem is I only exercised my right to shop other lenders when the Rocket Mortgage insisted on applying different criteria that did not apply to my loan product. I had no way to reasonably be aware that the new lender had an agreement with rocket mortgage to impact my ability to shop around. At minimum, I should have been provided an opportunity to choose which loan officer I wanted to work with moving forward. I unequivocally noted I was willing to continue to work with Rocket Mortgage directly however it appears Rocket Mortgage held disdain because I exercised my rights to file a complaint over their application practices. Because of an escrow miscalculation not resolved until XX/XX/2022, XXXX continued to provide credit suppression protection until XX/XX/2022 despite timely payments meeting seasoning that does not apply to the VA loan product..
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| 04/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Several Rocket Mortgage employees called me and left voicemails over several days. I had previously requested that I be removed from their sales list, so called back thinking there might be an issue with my mortgage.
The salesperson I spoke with asked me several questions about my home situation ; throughout our conversation, I was clear that I had no interest in making any changes to my mortgage. The salesperson then stated that he was going to take a look at my credit to make sure everything was in line and asked me if the last four of my social were XXXX. I confirmed that the numbers were correct, and which point he immediately left the call and put me on hold - before I could ask what he meant by taking a look at my credit or why he would need to do so. I absolutely did not understand that he was going to make a hard inquiry into my credit. He did not use the words " mortgage inquiry '' or " hard inquiry. '' When the salesperson ( who referred himself as a " banker '' ) returned to the call, I asked him if he had just executed a hard pull on my credit report and he assured me that it was " no big deal. '' Unsurprisingly, my credit score was in fact negatively impacted by his action. I later contacted Rocket Mortgage to ask that the inquiry be removed from my credit report and they said they could not remove it because I consented to the credit pull by confirming the last four of my social. Again, I did not understand that the salesperson was asking for my consent to create a hard inquiry into my credit and had made clear that I had absolutely no interest in any new mortgage product.
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| 05/15/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Starting XX/XX/2019 I attempted to get an FHA loan in order to purchase the house I currently rent. Initially I was informed of closing cost, liquid assets needed, and the basics of the fees and process. This process sounded very basic cut and dry and at first the people I dealt with through Quicken Loans office in Michigan were great to work with. But then this process continued to drag on for 5 weeks with everyday more money required. We even had set 4 closing dates and at the last minute I would be told that I had lost approval again and this amount of money would clear it up and get it on track. The final attempt was when I received a call stating the day before closing, that I had lost approval again and would need a minimum of {$1500.00} to get it back on track. I stated that I could not afford anymore. The gentleman then asked what I would get paid on my next paycheck. I told him {$1100.00}. He replied that would do. How has it needed a minimum of {$1500.00} but suddenly {$1100.00} would do. I replied that I still had bills to pay and had to live. He replied that I should hold off paying my bills and close on the house. No reputable lender would ever suggest not paying your bills. That is when I called it quits. I have since found many complaints regarding this specific office location. I called our local title company to see if they had had any issues with this process on their end. They had never received full disclosure of fees themselves and had even found that their compensation was set to pay to Quickens own title company rather than this office that was selected to be used.
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| 04/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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The Mortgage Banker I was working with at Rocket Mortgage refused to give me a loan estimate. I asked him on multiple occasions, and he flat out refused to provide it to me claiming that Rocket Mortgage doesn't do loan estimates unless you are in Contract on a home.
I had already submitted my mortgage application and received approvals from Rocket Mortgage. I had already submitted two offers on homes, and provided addresses to Rocket Mortgage. Regardless, the Mortgage Banker refused to provide me with a loan estimate. Every time I asked, he gave me the run-around telling me that there is no point to provide this to me and that other lenders only do it bait and switch me. He said if I wanted, he can have his two-year old child give me a loan estimate with fake numbers. It didn't make any sense, and I just wanted to see what rates I qualify for and what my monthly payments would be. He treated me like I was incompetent, and continued to tell me that rates change all the time and there is no point in him giving me current rates. I work in finance and specifically, the bond market so I have a great understanding of interest rates. Regardless, he continued to stand his ground and refused to provide me with any rates. His name is XXXX XXXX, and I believe his actions were illegal.
I decided to drop Rocket Mortgage as my lender for my next home and moved forward with another lender, but believe they should be held accountable for their shady business tactics. l used Rocket Mortgage on my previous home purchase, and it was a totally different experience. I hope that XXXX is held accountable.
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| 04/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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In XX/XX/2018 Quicken Loans called and asked if I wanted to refinance my home at a lower interest rate and since I had a lot of equity in my home I could pull some out for things needed around my home. Since Quicken Loans already handled my mortgage the person I was talking to said there would be no problem with me increasing what I owed on my mortgage. I asked if I needed to pay off any of my debts and he said it was up to me on how I receive the funds.
My wife and I had just returned from a trip to XXXX XXXX and we had purchased a timeshare through XXXX. When asked if I could use some of the funds to pay off XXXX it was related to me that it was strictly up to me on how the funds were to be used. I was told that I could receive the total amount and pay XXXX on my own or they could issue a check directly. The loan was closed and a check was made out to XXXX and mailed to me.
During this transaction my wife and I found that information we received during the XXXX presentation was not true. Because of the misrepresentation, we ask XXXX to void the contract.
I called XXXX and asked if the could reissue the check to me instead of XXXX. They had me contact their title company, XXXX XXXX Arizona XXXX XXXX to request that the check be reissued to me. The title company directed me back to Quicken Loans.
Quicken Loans is refusing to reissue and release the {$12000.00} to me.
As of this date XXXX XXXX they are holding monies that I am paying mortgage payments on.
I am requesting that they release these funds and pay interest from the date of the closing of the loans to their release date.
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| 03/07/2022 |
Yes |
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- Trouble during payment process
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Web |
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I am filing this deceptive practice complaint with my mortgage company Rocket Mortage. XXXX XXXX XXXX paid me {$5300.00} for some damage to my home on XX/XX/XXXX claim number is XXXX. After fighting with the insurance company to get them to pay, the check finally came in XX/XX/XXXX. In order to cash the check, Rocket Morgage Company has to endorse the check. I sent them the check to endorse it and they didn't want to endorse it because I was behind on the mortgage and they were going to take that money from me for the account. I was in the Fourfance program authorized by the federal government due to Covid and that is the money they say I owe them. In XX/XX/XXXX and continuing, I started making payments again and the change was made as well. I asked to speak to a supervisor in the insurance loss department and spoke to XXXX XXXX. I explained the situation to XXXX XXXX and she told me that she had already reviewed everything and that they were going to send me the check but she demanded that my wife XXXX XXXX and I XXXX XXXX endorse the check. Actually we did not have to endorse the check and there I saw the malice and mockery of her, however the check was endorsed. It's been over 30 days and my check hasn't been sent. I call them and they tell me that I have to send them the damage report and that report was sent from the very beginning with the check. In other calls they tell me that I have to send them the details of the contractor who is going to do the repairs and that applies if I am really late. I have spoken several times with supervisor XXXX XXXX and it has been pure ridicule.
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| 06/05/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On X/XX/2017 I filed a complaint with the CFPB regarding my interaction with Quicken loans. While receiving info on loans, rates and terms I started to question my loan assistant, when his supervisor interrupted our conversation. He proceeded to quote me a new rate of 3.75 %. He then proceeded to ask me my credit card # so he could get the process started. I responded by telling him I would not submit my card # until I received something in writing. He was aggressive in his response to this. I further inquired if there were points involved with this new rate. He said there were 3 pts for a total of {$3400.00}. I asked when he was going to mention this fact, after he had my credit card #. But for me asking I would not know that the points had been omitted. When I questioned this aggressive sales tactic the supervisor became even more belligerent. I think this is a fraudulent practice and should not only stop, but should be penalized. I submitted a complaint with CFPB and had their response read to me by an assistant. Quicken Loans response was very accurate as to the facts and sequence of events except they failed to mention, and in my view purposely omitted the fact that they requested my credit card # before they disclosed that the quote they gave me included points. The response by Quicken Loans is in fact a second occurrence of omitting facts to favor their narrative. I agreed to and our conversation was recorded, you can listen to our conversation and see this fact plainly. This non disclosure of points and omitting them in their response is at the heart of my complaint.
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| 07/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a cash out loan with Quicken/Rocket mortgage I was quoted a 3.25 % interest rate with 75 % LTV and my current XXXX score at a 1 % charge. I locked in the rate and moved forward. My appraisal came in low and rather than reaching out to discuss options with me they sent a new loan estimate with almost 3 % being charged for the same rates everyone else is charging 1 % for. I received other quotes and locked in with another company for same rate and less than a point charge. I have a 2 part complaint 1 ) when I escalated my XXXX deposit to be returned due to non communication i was told when I emailed and asked for my loan to be withdrawn because of the issue and no communication it was my fault I did not ask for options and that it was my job to reach out to them and discuss options when i received the loan estimate..EXCUSE ME this is the lenders job they should be discussing any changes with clients before making them period and reaching out within a 24-48 period to discuss options - they dropped the ball and want to put it back on me, the consumer - I want my XXXX refunded they did a terrible job at communicating. part 2 of complaint I feel the excessive charge in rate should fall under predatory lending practices they should not be able to charge that much more for the same rate available any where else for so much cheaper. In fact I locked in same rate with higher LTV at 80 % and same XXXX score.
i emailed XX/XX/XXXX after waiting at least a week if not 2 weeks to hear from them, escalated deposit issue on XX/XX/XXXX and received return call today XX/XX/XXXX XXXX
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| 03/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I recently refinanced my home loan through Rocket Mortgage. One of the incentives to use them was a {$2000.00} credit to my XXXX card once i closed. XXXX closed on XX/XX/2022. My has called numerous times to Rocket customer service to inquire on the credit since we had not received. We were continuously advised that we needed to allow 8-12 weeks to receive but that we were eligible. I called XXXX on XX/XX/2022 and they advised they were aware of the problem but that Rocket had not notified them of my loan. In speaking with a Rocket Rep today ( the XXXX week ) my wife was advised that we were not getting the credit, even though we had been advised several times that we would. My wife was told that we were given the {$2000.00} credit at closing and that it was on the closing disclosure. The closing disclosure shows a {$2000.00} credit but nowhere does it say anything about XXXX or were we advised that is what that credit was for. A closing disclosure should detail the credit as my wife advised teh rep. The rep only reply was that she could send an email stating that was what the credit was for. I simply can not understand how i am how supposed to just take the Reps word when several other reps advised we were due the credit on our XXXX card account. Sounds like a bait and switch to get our business. We were told over and over again that we would receive the credit, even after closing and now they claim we already got it. The line item on the closing disclosure does not show XXXX. A page of teh closing disclosure is attached for review. the credit is on the lower right of the page.
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| 09/04/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information is missing that should be on the report
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Web |
Servicemember |
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I reviewed three credit reports today. XXXX, XXXX and XXXX. The XXXX report actually showed my Quicken Loans account closed and XXXX and XXXX do not have credit for months that have been paid. I filed a chapter XXXX bankruptcy in XXXX of 2018. My home was not included in the bankruptcy, and I have been paying the mortgage directly. It is even in my bankruptcy order that I will be paying them directly. They placed an unauthorized charge on my account for {$650.00} as an " advance on my behalf '', they are not crediting my account when payments are made and are not reporting my payments to the credit bureau to reflect on my credit report. When I called to find out why they were not reporting my payments, nor accounting for them on my statement they told me that the payments had to be reviewed by the bankruptcy court ( because it is protected by bankruptcy laws XXXX, I inquired as to which bankruptcy court and he said Quicken Loans attorney XXXX XXXX XXXX ( XXXX ). He also said once they review the payment then it is partially applied to my account. I asked why it wasn't showing on my credit report and he again stated because it is protected by bankruptcy laws. He went on to tell me when I pay the {$650.00} " advance on my behalf '' fee that the payments would then show up on my credit report. I'm not understanding how I'm protected from bankruptcy laws when it isn't helping my credit report? I attempted to call the Quicken Loans attorney, but they will not speak to me about my account without my attorney on the line. They have also removed my access to view my statements online.
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| 10/28/2021 |
Yes |
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Web |
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We went trough a GRUELING process with quicken loans via Rocket Mortgage. Gave them ALL financial data, Bank access, taxes, numerous pay stubs, getting fees together and dealing with the stress of them messing with us. During this process early on we found that one of our credit card companies had miss-reported to our credit that we had an account that was not paid and closed when it was. I had this fixed back in XXXX. In XXXX. The min requirement for our credit score came up and we were pre approved. Now 2 ot 3 days before closing, now one day, they come at us saying there are issues, they couldn't verify my employment, so I had my boss call. Submitted another pay stub. Now they are trying to bait and switch us to a different loan despite my credit score being higher as they say that is invalid and we now need 20 % down and they cant do the FHA loan. This is a clear bait and switch and very corrupt and obviously not legal. We have been struggling to figure out why they hit our credit report so many times making it lower in the first place but now its still in the 700s mortgage score and well over 700 basic score, ( a bunch of XXXX as well ), and now it has become clear. They never had any intention of helping us with the FHA loan in the first place and wanted to force our hand into coming up with more than XXXX of more money for them to take. This is immoral and they need to be sanctioned and fined heavily. They are rude on the phone and very unhelpful and this is our next step in getting assistance with these big companies taking advantage of hardworking middle class familys.
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| 09/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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I began shopping for a mortgage in XXXX of XXXX for a closing date of XXXX XXXX, 2020. I applied with two different mortgage companies to negotiate the best rate possible.
One lender gave me a proposal that only included XXXX591 points. I emailed a copy of this to the Senior Lender at the other mortgage company and he agreed to give me a credit in the amount of {$1100.00} which was reflected on the XX/XX/2020 Loan Estimate they provided me.
On Saturday XX/XX/2020 at XXXX XXXX I received an email with final disclosure and saying I needed to E-sign it to insure my closing date. The Loan Disclosure that came with this request did not have the Lenders Credit of {$1100.00}. I sent several emails to the Banker and the Purchasing Manager asking why the Credit was not included. Sometime on Monday XX/XX/XXXX I was able to get the Purchasing Manager on the phone ; however he said my Banker needed to answer my question and he had taken vacation. I ultimately signed the document and continued to ask questions about the disappearance of the {$1100.00} Credit. I have gotten the run around with no one answering my question. Then yesterday I received an email from the Banker and he said the team that had processed the loan in his absence told him that the Credit had been factored in some other place. I looked closely at the Consolidated Closing Statement and didn't see anything that remotely resembled the credit. When I asked the Banker to show me where on the Closing Statement the Credit had been factored in, I got no response and have not heard from anyone at the Mortgage Company.
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| 04/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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ON XX/XX/XXXX, I CONTACTED QUICKEN LOANS BY PHONE TO DISCUSS THE POSSIBLE REFINANCING OF OUR HOME SINCE THE RATES ARE LOW AND WE HAVE A XXXX ARM AT 5.125 %, AND WERE HOPING TO CHANGE TO A LOWER FIXED RATE. A XXXX XXXX ANSWERED AND MY VERY FIRST WORDS TO HIM WERE " DO YOU FINANCE COOP LOANS IN FLORIDA? '' THE REASON I ASKED THIS WAS BECAUSE COOP FINANCING IS A RARE COMMODITY AND I DIDN'T WANT TO WASTE MY TIME. XXXX SAID HE THOUGHT SO AND WOULD CHECK WITH HIS MANAGER AND CALL ME BACK. HE DID CALL BACK AND SAID THAT QUICKEN DID FINANCE COOP LOANS.
OVER THE NEXT 8 DAYS, WE WENT BACK AND FORTH PLAYING PHONE TAG ABOUT RATES, CLOSING COSTS ETC., UNTIL FINALLY HE GAVE ME THE VARIOUS RATES AND POINTS ASSOCIATED WITH A 15, 20 AND 30 YEAR FIXED RATE, AFTER OUR EXCEPTIONAL CREDIT HAD BEEN VERIFIED. HE ADVISED THAT WE HAD BEEN " APPROVED '' AND WOULD NOW BE FORWARDING IT TO HIS " DIRECTOR '' FOR APPROVAL FOR ADVANCEMENT TO THE UNDERWRITERS. I WAS VERY HAPPY WITH THE TERMS AND WANTED TO MOVE FORWARD.
THE NEXT DAY, XX/XX/XXXX, A VOICEMAIL FROM XXXX TO PLEASE CALL. I DID SO AND FINALLY REACHED HIM LATER THAT DAY. HIS NEWS WAS THAT QUICKEN DID NOT FINANCE COOP LOANS IN FLORIDA, ONLY IN NY, WHAT!
I WAS ABSOLUTELY LIVID, NOT JUST FOR THE TIME I HAD SPENT OVER MORE THAN A WEEK WITH THE GOING BACK AND FORTH AND BEGINNING TO PULL TOGETHER THE NECESSARY DOCUMENTS, BUT THE FACT THAT I WAS BLATANTLY LIED TO ON MY VERY FIRST CALL ABOUT COOP FINANCING! THEY PULLED OUR CREDIT REPORTS UNDER FALSE PRETENSES, SO NOW WE HAVE HARD INQUIRIES ON OUR REPORTS THAT WERE IN MY OPINION, FRAUDULENTLY OBTAINED.
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| 09/29/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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I have applied 2 separate occasions for XXXX XXXX and quicken loans. They both denied me even after I submitted the requested proof that my DTI is not what is reflected on my credit report. They have illegally denied my loan in violation of the ECOA and FHA regulations which state the minimum required credit score is XXXX and I am at XXXX with a 10 % down payment on XXXX single family home totaling XXXX. The loan is with a Co-borrower and they still denied me both of these companies did the same thing. Quicken denied me after accepting my application and preapproving my purchase which was done in XX/XX/2020 initiated and they left it in limbo and still have not sent out an official denial letter or posted it to my account as to why I was denied only told me over the phone. XXXX XXXX XXXX XXXX XXXX XXXX was my rep for this company. Loan application # XXXX.
NOTE : MY CREDIT SCORE IS A XXXX AND THE CO-BORROWER IS A XXXX WITH YEARS OF PAYING DOWN HUGE DEBTS QUICKLY AND ON TIME. FURTHER MORE I HAVE IDENTITY THEFT DISCOVERED DURING THIS PROCESS AND HAVE REPORTED IT AND TAKEN ALL THE STEPS TO HAVE IT THOROUGHLY INVESTIGATED FOR CORRECTION OF ACCOUNTS.
The application for XXXX was done by XXXX XXXX Mortgage Loan Originator NLMS # XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX Cell : XXXX XXXX They did send out my denial letter which you will see attached below but again the required process for submission to show I only am obligated for a certain portion of what is reflected on my credit report due to Cosigning for my daughters car but she pays all of her payments not myself.
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| 02/04/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Quicken loans has tarnished my fico score from their own doing!
So, with being told in XXXX that there is no need to make this payment and that if there was, they would just withhold the amount out of payment out of the cash we were pulling out. And " this is what they do ''. In the same manner as they treated us the entire relationship, we were lied to and misled many times. The loan fell through after XXXX long weeks into late XXXX. One hundred percent, Quicken loans misdoing. So, XX/XX/XXXX give or take was the date of this conversation. Fiance heard the whole thing as it was on blue tooth speakers. They, unbelievably, told me 3 days before 30 days late that the loan fell through due to their incompetence to see early on they couldn't accept a commission based income. It took the bank three days to undo the stop on the payment thus this ridiculous stab on my fico score. Ive called many times, same runaround. Emailed XXXX XXXX CEO. Nowhere. Two " executive mangers " ( can name them ) just cryed with me with no resolution in mind.
So, with such a low fico score from the coals I was drug through with this experience, Im finding it hard to be approved elsewhere. Thus, making my apr to be higher with non-prime loans. It is in my immediate future goals to get away from Quicken. They made this impossible. They make you feel like you need to prove to them this conversation existed, instead of them proving it wasn't.
Just unbelievable what happened here.
Much more happened with this company that would turn your stomach.
Too much to wright but have ALL the emails.
# help
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| 09/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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1. We started the refinance process on XX/XX/XXXX, 2020 and was assured that it would close within 45 days, we paid {$50.00} dollars instead of the requested {$500.00} to initiate the refinancing process 2. It is now XX/XX/XXXX2020 and no refinance 3. We have provided your company the necessary documents as requested 4. Your company was advised early in the process that any requests having to do with the XXXX property would NOT be filled as that property has NOTHING to do with the refinance of the XXXX XX/XX/XXXXproperty 5. After the 45 days passed we were asked to provide updated paystubs we did 6. Still the refinance did not close 7. Then you requested information concerning the XXXX property. Much to my chagrin my husband provided the information 8. We were provided a new estimate and was told the refinance would close in 3 days 9. The refinance didnt close, instead we get another request for more information concerning the XXXX property, which again was provided much to my chagrin 10. The refinance still didnt close 11. Today we receive a request for updated paystubs, which will NOT be provided, instead I have chosen to file a complaint against your company 12. You advertise that XXXX Mortgage is the new way to get financing because it is all done online 13. The XXXX poor excuse I was given for our refinance taking so long was due to COVID-19, since the mortgage company was designed to operate online there is NO excuse why the loan should not have closed prior to the 45 days. The company did NOT have to scramble to come up with a new program to do business online
|
| 11/12/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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Lender ( Quicken Loans ) did not respond to inquiries leading up to a clear to close date, and only asked if we intended to go forward with the loan the evening prior to the clear to close date. We had supplied them with an engineering report that clearly stated there was nothing that should prohibit occupying the home, and no reason to forestall closing on the loan.
Lender came back with an onerous demand for XXXX % of contractor bid to complete work.
We were under severe duress and faced losing the home if we did not comply. Escrow was being held for the purpose of a foundation issue suggested by their appraiser, and not mentioned in our home inspection. Since we did not own the home at the time, and it was being sold as is, the former homeowner was under no obligation to grant adequate access for a thorough evaluation by the engineering firm and the contractor.
Following the thorough evaluation, the engineer concluded that a front porch slab be replaced and that there was no need to do any foundation repair. Quicken continues to hold our escrow, failed to provide the name of the supervisor of XXXX XXXX, who supplied an abusive and inadequate response to our requests for the funds. Further, we have put in a request for a check to be paid to a contractor so work can begin, and that request has been ignored, even though we proceeded as stipulated.
Quicken 's failure to provide us with sufficient time to seek alternative funding has cost us tens of thousands of dollars. The inconsiderate manner that they conduct business is shameful if not bordering on criminal.
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| 04/06/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I refinance my house on XXXX XXXX, XXXX and opened mortgage with Quicken Loans.
My monthly payment on 30 years fix interest loan was XXXX On XXXX XXXX, QL against my knowledge and my wishes created an Escrow account that is attached to my 30 years mortgage. Since XXXX XXXX I made over 10 requests to close Escrow account. QL refuses multiple requests to close escrow account unless I apply for new higher percentage loan.
QL uses an Escrow account to frequently modify the amount of monthly payment, and charge me a fee if I can not pay new payment within the grace period.
In XXXX XXXX clerk at XXXX XXXX collector office told me in person that I could make payment on real estate tax anytime until XXXX XXXX without incurring any additional fees. QL did not inform me about its intent and on XXXX XXXX, XXXX decided to pay XXXX XXXX collector office and present me with a bill.
On XXXX XXXX, XXXX QL purchased second real estate insurance ( in addition to one I already had ) for the amount of XXXX. I complained and on XXXX XXXX, XXXX, QL issued a refund of XXXX.
On XXXX XXXX, XXXX QL decided to pay XXXX XXXX collector office again and present me with a bill. My real estate taxes was paid by me in XXXX XXXX ( one month prior ) and QL issued a payment on taxes that is not due yet. Furthermore, QL paid on taxes that are not billed yet.
I am asking QL to issue a refund of {$3800.00} because I already paid the second installment of XXXX taxes on XXXX XXXX, XXXX, close escrow account, and stop making payments on my behalf to entities that not even requesting payments.
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| 06/06/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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Various calls have been made to XXXX XXXX a/k/a Quicken Loan a/k/a Rocket Mortgage to avoid collection tactics and foreclosure threats. Over the course of several months, attempts to catch up with any missed payments have been met with confusing, complex inadequate help from Quicken Mortgage. Our family has suffered through weather disasters and a government shutdown recently. We were able to managed payments until a salary delayed caused a domino effect. A loss of income ( separation from my spouse ) decrease my income severely, A request was made to decrease payments, however, after several months I was given instructions to 'jump through hoops, '' in the form of asking for paystubs, which was ok, then bank-statements, which was ok, just to be told they did not receive them, then they did receive them but by that time, another month has passed, increasing payments, interest and late fees as well as reporting to the credit bureaus for 30 day late payment, then 60 day and 120 day. I was told to send them again, this was done on XX/XX/2019. We were told quicken needed updated bank statements. Then the same day we were told updated paystubs were needed. They received them but could not read them several weeks after they were sent. This sounds purposeful with the objective to get so far behind and poor credit we could wind up losing our home through deceitful tactics such as this and no way out but for me to file bankruptcy, I will fight to keep my home but will also report to others how tactics such as these are purposeful and made to keep consumers in poverty.
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| 04/09/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Quicken Loans ( now doing business as Rocket Mortgage ) did hard pulls on my credit information ( multiple times ) without my consent.
We are on our 3rd loan with the company. After the loss of a job, they were sending information saying they might be able to save us money on our mortgage. We responded with a phone call. On the phone, I was very clear that I was only checking in and that I was not sure their selections would save us any money since we already had a good rate.
I was also clear that I did not want them to pull a hard credit inquiry. I was told they would not do this because we already had an existing loan and quite a long record with them.
Not only did they pull a credit report, they pulled a 2nd report 2 months later. Neither was authorized in any way. They had asked me ( by email ) to go to their website and fill out an " intent to proceed, '' which I did not do because we decided against the refinancing.
When I checked my credit report I contacted the company about these pulls because of the conversation where I was told there would be no credit pull. The VP of the company said their recorded phone calls did not go back far enough for her to verify that conversation, therefore she could not do anything. I reminded her that it is against the law to pull a report without permission and that, if her records don't go back far enough to verify our conversation, they don't go back far enough for her to verify that her company had permission to do these pulls.
Her stance is that, based on the phone call, I gave implicit permission. I did not.
|
| 12/13/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I purchased a property using FHA financing for {$89000.00}. It transferred on XXXX. Since living here, my XXXX has been aggravated by the gas fumes coming from the gas station next door. I understand that my house should have been 300 feet from the gas tanks to qualify for an FHA loan and per a recent appraisal it is only 200 feet from the gas tanks. Also the value of the house was inflated by approximately {$15000.00} ( Attachment 3 ). Documents attached were sent to Quicken Loans.
XXXX XXXX of Quicken Loans responded to me on Friday, XX/XX/2020 stating that these were appraiser issues and not loan issues and I should take it up with the appraiser. She continued by saying that Quicken Loans is not responsible. But the loan officer was aware of the 300 foot requirement and she said in an email that she would have her collateral crew verify the distance before proceeding ( Attachment 4 ). Additionally, I paid Quicken Loans for the appraisal and had absolutely no interaction with the appraiser.
I was a client of Quicken Loans and I expected they would follow FHA guidelines in providing a loan to me and they didn't. So, I hold Quicken Loans fully responsible. If Quicken Loans think the appraiser did not do his job, then they should be the one to pursue the appraiser.
I want Quicken Loans to cancel my mortgage, take the house back and refund my down payment and moving expenses.
( Unfortunately I was not able to upload attachment 3 because of size- the appraisal I had done on XXXX which showed a value of {$76000.00}. This has been sent to Quicken Loans )
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| 03/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We was hit hard by Hurricane Michael and our home got destroyed. We have been working with the insurance, contractor and mortage company. We received a quote from the roofing contractor and it was approved by the insurance company so we contacted the mortage company to receive the deposit. The mortage company informed us we need a completion date. Since there have been millions of houses destroyed the roofers will not even put you on their list until you give them deposit. We informed mortage company of this and they did not care. So no money and no completion date. We had to pay the deposit out of pocket to get on the list for a completion date for mortage company. They finally sent a check. Now 6 months after storm our contractor is ready. We send all info to mortage company all approved by insurance. Contractor need 30 % to start which is {$35000.00}. Mortage will only cut half and says we need a inspection. The roof is all that is done and was inspected by county but that's not good enough. I asked if I could pay for an inspection and was told NO. It has been 7 days and no phone call from inspection company for inspection. I was told on Friday it would be 5-7 days but my wife was told today 8-10 days. So we are paying for a house we cant live in. Paying for a second place to live and we can all live together for the last 6 months. But mortage company get to draw interest off my month while I sit here and wait. How fair is this? If they are worried about fixing house they are more than happy to come to XXXX XXXX and fix it if they dont trust me to do it.
|
| 12/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
|
FOLLOW-UP TO COMPLAINTS ID # XXXX & XXXX XX/XX/XXXX Re : Rocket Mortgage,XXXX XXXX XXXX, XXXX, Michigan XXXX ( XXXX ) XXXX rocketmortgage.com XXXX Loan # XXXX XXXX ) After I sent complaints to CFPB that Rocket took advantage of senior citizens forcing them to continue to pay their mortgage at pre-pandemic high interest rate, Rocket gave me the 3rd refinance package, which lowers the interest rate, but increase the loan fees, and increase cash closing from borrower. So it's pay now and save later.
2 ) They wanted to get 2 tax returns for XXXX & XXXX from me, which I faxed immediately, but refused to remove it from Completed Task. Why?
3 ) They also wanted me to pay Flood Insurance, get a Declaration Page, and have the Flood Insurance agent call them.
I protested, saying that I already paid flood insurance via escrow within the same mortgage company. Why do I have to pay again, when I am not even sure that I will get the refinance loan?
I had to fax them from my current loan statement the Annual Escrow Account Disclosure Statement which shows that I already paid Flood Insurance via escrow.
This is very shady and deceitful practice for uninformed borrowers.
You just pay and pay as they say.
Yes, I will save {$150.00} a month, but the life of the loan will be lengthened by 2 more years of payment. On top of that, I have to pay {$6000.00} for loan fees because the principal increased from 142K to 148K. Additionally, the closing cash went from {$630.00} TO borrower, to {$800.00} FROM borrower, to {$1000.00} FROM borrower.
Talking about loan sharks!!!
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| 08/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Quicken Loans Inc. is my current mortgage service provider - mortgage is owned by XXXX XXXX.Quicken Loans notified me by email on XX/XX/2019 about change in service provider to XXXX, XXXX effective XX/XX/2019. There was no online documentation on the portal indicating the change in service provider. The online portal still shows a payment due to them XXXX XXXX - this is just wrong! I have not yet received anything in regular mail regarding this from Quicken Loans. In my call with their service representative today XX/XX/2019, they said they have mailed a document which I should be receiving today (apparently through pre-sorted first class mail without any postmark). Notification by email exactly 15 days before effective date of change in service provider is not good practice - no phone call, no online portal document. What happens if they send the notification by second class mail and it takes 10 days to get to me? In the age of so much junk and spam email, I do not even know if this email is kosher or not or just another spam email. My email provider (XXXX) could just have thrown this in Junk or Spam folder which does not ensure that I would have viewed it.The new service provider, XXXX, XXXX, notified me by email today XX/XX/2019 about the service change. This is not compliant to the CFPB mandate. Again, it was through email and not regular mail. Does CFPB mandate of minimum 15 days notice on change of mortgage service provider allow notification by email? Who is to blame if the next monthly mortgage payment does not make it to the new service provided?
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| 10/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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XX/XX/XXXX - partner - spouse passed away XX/XX/XXXX - my home -successor and also continued with payments with Quicken Loan now Rocket est XX/XX/XXXX started questions to loan mortgage rate and to refinance est XX/XX/XXXX started process to re-finance - Rocket/Quicken mortgage person stated that my correct re-finance would be adjusted since he kept give me the amount of {$180000.00}.
From XX/XX/XXXX to XX/XX/XXXX I continued making payments on loan - principal Balance was {$170000.00} XX/XX/XXXX est I was approved for the loan - it stated {$180000.00} again and I told the person the amount did not seem correct and needed adjusted.
est XXXX through XXXX I Informed Rocket that my re-finance loan amount was incorrect. The whole process was unbelievable -as they kept asking for more and more information and I complied. I found out that the wrong departments got my information. The title company person helped me and realized what Rocket personnel had done. I was going to seek another lender.
est XX/XX/XXXX- I asked to have exact figures on how the loan was {$180000.00} - got switched around to 3 or 4 different departments I understand that I have a closing cost and then was told that I would get refund for {$2000.00} or so Rocket Mortgage initial marketing person has not assisted me or provided me with what I am requesting. I maintain that Rocket has not taken into consideration the payments I made when calculating my refinancing.
I am asking for your assistance and any or all corrections that need to be made.
This is a form of financial discrimination.
|
| 10/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
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Hello on XX/XX/2020 I went on a site which was Rocket Mortgage to research some options and in order to proceed on the site they wanted me to put my social security number in a box. I put a dummy social security in the box because I checked the box that said " No time Frame ; I am Researching Options '' but they decided that they had enough information to run my credit without authorization. I received a letter from Quickens loans that states that I selected to have my credit run which is false. I believe sites are trying to hurt peoples credit by running a hard inquiry on people that are only researching. In addition ; I called XXXX XXXX who are the people that ran my credit as well as the people who did the investigation on my dispute. They gave me the information to contact Quicken loans and I spoke to a women named XXXX XXXX on XX/XX/2020 who I argued with because she told me that pulling my credit is disclosed on their website ; which I did not see and wasn't too worried about it because I knew that I was not going to provide my social security number. She mentioned that giving my name and some other info can allow them to pull my credit without providing my social security. However ; I asked her why would I want my credit pulled if Im just searching options and wasn't looking for a loan at this time. Nevertheless ; I would like this Hard Inquiry to be removed off of my credit report ASAP and I would like everyone to know and be aware of sites like this that are willing to pull your credit without authorization even if your just researching options.
|
| 02/09/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Settlement process and costs
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|
Web |
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|
Issue 1 : I applied for Mortgage loan with Quicken Loan and they did my credit check and issued pre-approval and then we agreed for XXXX XXXX ARM loan@3.375 % for loan amount XXXX with estimated cash to close XXXX. I wrote an additional email to my mortgage consultant to get confirmation that estimated cash to close it correct and and if changes will be XXXX XXXX dollars and not significant. I got the rates locked signed documents for the above quote and have copy of the same with rate locked. On XXXX XXXX they uploaded another quote showing estimated closing cost almost XXXX which was a big shock. I was frustrated called mortgage consultant he said he will get it fixed but days went by nothing got fixed and I was concerned more, I kept calling and escalated till Director but no one helped they say that it was a mathmatical mistake and we cant do that.my decision is based on the quote which was locked on XXXX XXXX and I planned for only XXXX XXXX as closing and dont have additional to pay. I have talked to them but they are not helping at all and not honoring the quote we locked.
Issue 2 : They mailed all my document containing my credit report, SSN, Date of birth, all my bank acocunts and credit card details to the New Property Address which has closing date XXXX XXXX instead of sending to my current address. They envelope went through many hands and when I finally I got it it was tampered and already open so all my confidential and credit information already got leaked. This is totally ridiculout and was also reported to Quicken Loan.
Thanks, XXXX
|
| 10/05/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
The mortgage servicer, Rocket Mortgage, is blocking a payoff. On their website it shows a balance due that includes the " second lien '' partial claim, and this is also shown on their statements.
They refuse to show this on a payoff which leads me to believe that they do not want the customer to be able to pay them off. This also is an issue as it is a FDCPA and possibly a Reg X violation in terms of servicing the mortgage properly.
In this case, the website shows a balance that includes the partial claim ( owned by HUD and serviced by XXXX ). The statements show the same. The payoff does not. This leads to consumer lack of clarity on process and is not a correct display of information. Rocket Mortgage shouldn't show the balance of the second in the total XXXX on their website and in their statements, but then choose not to do so on payoffs ( citing that the second is serviced by XXXX and owned by HUD ). This seems like a scheme to continue to collect money while payoffs are delayed.
Lastly, I see no notice in the workout package signed with Quicken attached that XXXX would be servicing the second. This, indeed, is a workout package coordinated by Quicken and implies that Quicken ( now Rocket Mortgage ) will continue to be involved in the second 's balance due. I received no notification from anyone related to servicing of the second until XXXX provided a service transfer letter last week ( 4 weeks delayed into the payoff request process ). My selling and purchasing transactions are now in jeopardy as the payoff from XXXX has not yet been supplied.
|
| 05/03/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
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On XX/XX/19, received call from Quicken Loans " XXXX XXXX-NMLS # XXXX '' ( the call was recorded ) stating they've tried to reach me to help reduce my mortgage. After a bit of small talk, she said she'd see if she can help me, but would need to run my credit report. I explicitly told her 'I do not want anything run that will affect my credit ; I am VERY protective of it. '' She told me that it would not affect my score/report, and she's never gotten any feedback that a score would be affected. Warily, I agreed. She went on to 'review ' the report, telling me everything I already knew. I explained to her there's nothing Quicken Loans can do for me and we hung up.
Within 10 minutes, I received emails stating that my report had been run and the score dropped FROM 771 TO 716!!!! I am furious! I called her manager and emailed her. She apologized. Her manager called me and for 10-15 minutes tried to get me to agree to a loan to consolidate my existing bills. I had to hang up ; to return to work.
I suspect many people fall prey to their tactics, and I am very disappointed in Quicken Loans.
Here 's the facts : - No one has ever tried to reach me from Quicken Loans. That's the guise they use.
- I DID NOT agree to have credit run that would negatively affect my credit score.
- Now, there's a hard inquiry on my report for a mortgage loan -- I don't need a loan, I plan to pay off my loan in a few years anyway.
Please post something to people are aware of scrupulous tactics like this. I know better and was literally lied to by Quicken Loans.
XXXX XXXX
|
| 04/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We were trying to refinance our house to get a lower rate, lower payment, and move over to a conventional loan from a FHA loan. We were quickly told to send our deposit of {$500.00} with the understating that our payment would be almost a {$100.00} dollars less and XXXX XXXX XXXX XXXX XXXX # XXXX at Quicken Loans XXXX NMLS # XXXX made it sound like it was a great deal. They originally thought that out house would appraise for {$110000.00} and that they could not get us into a conventional loan, once the appraisal came back for {$140000.00} higher than they anticipated they never re-evaluated for a conventional loan and were trying to force us into another FHA loan. I feel that they were very misleading in the numbers that they were giving us and hard to work with. When I reached out to them to get our deposit money back they refused, we only gave the deposit with the understanding that we were going to get a better deal than what we had. They had our closing cost at more than what we originally paid on the house. We would like to get our deposit of {$500.00} back and additional {$1000.00} due to lost wages and the XXXX that this caused on a state XXXX XXXX XXXX. XXXX had to take time off of work for the appraisal and all the times that he had to talk to XXXX XXXX XXXX XXXX XXXX # XXXX at Quicken Loans XXXX NMLS # XXXX and the time that it took to get the paperwork that they needed. Quicken Loans made us rush to do everything to make it seem like it was a good deal and then without letting us know would change numbers and not call to discuss anything.
|
| 09/11/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
I am a Veteran. I Applied for mortgage loan with Quicken Loans in XXXX 2016. Was advised that FHA was best route for me to go based off fees and current market interest rates and my credit at the time. Was advised and lead to lock in interest rate to protect against possible market decline. But was assured if rates and market got better i would be able to take advantage of best situation. Sign a lock rate disclosure that expired on XXXX XXXX 2016 XXXX XXXX 2016 came and went loan not closed still processing. Mortgage market rates got lowered i was informed i was still locked in at previous higher rates due to an AUTOMATIC Rate Lock Extension ( never expressly disclosed or implied in any documents i had signed or received ) This AUTOMATIC rate lock was be expire in 15 days it did not. It AUTOMATICALLY extended for an additional 15 days then an additional 15 days then a additional 15 days. I inquired with several at QUICKEN my loan officer ( it just the way it is ) his supervisor ( this is the way we always do our rate locks ) and a customer solutions specialist ( aw i see where this could be confusing to a customer but this is the way it is ) At no time did anyone address that fact that this process of AUTOMATICALLY extended rate lock and not a allowing consumer to take advantage of better market pricing as a result of it addressed by anyone at Quicken. Please let me know if i am the last one to the party. As i feel that this practice is a violation of truth in lending laws and possible predatory lending practices as the bank have you at their mercy.
|
| 12/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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My mortgage transferred from XXXX Bank XXXX Rocket Mortgage as of XXXX XXXX, 2021. The only piece of information I received was a letter from XXXX, notifying me of the transfer along with old and new mortgage numbers with contacts info for each company.
On XXXX XXXX, 2021, I called Rocket Mortgage as I wanted to set up automatic withdrawal for my monthly mortgage payment and make the payment due as of XX/XX/XXXX. I was informed the loan was in a blackout period, and I would not be able to do anything until Monday, XX/XX/XXXX. I have received no communication from Rocket Mortgage at all. I wonder when I will receive a letter or an email. Probably because they'd like me to default on my payment to collect the late fees.
During my phone conversation with the Rocket Mortgage rep ( XXXX ), I was told the mortgage transfer process had XXXX steps so I was so lucky I had called in to check on my payment. Then, I was transferred to a 'loan XXXX ' to review my loan to see if he could save me money. I did not ask to be transferred nor did I agree to be transferred. The loan XXXX went through his script, and then asked if he could pull my credit. I said, no. He then tried to talk me into it by saying they save people money and it would be worth it. At that point, I told him there was no way he was pulling my credit, and I was not refinancing under any circumstances.
This is a corrupt business practice that will take advantage of many trusting folks. I am disgusted by the behavior, to XXXX XXXX of refinancing just to get away from this unethical company.
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| 02/23/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for an FHA mortgage loan with Rocket Mortgage and submitted all of the documents they requested to get pre-approved. In return I was given a " Verified Approval Letter that stated the following : This is your official Verified Approval, backed by Rocket Mortgage.
This Verified Approval is proof that your income, assets and credit score have been fully confirmed by our underwriters, giving you our most accurate evaluation of what you can afford.
Since we have verified your information, you can be confident well close your loan. In fact, were so certain youll make it to closing, well pay you {$1000.00} if you dont..
Literally days before closing I was told my application was got denied and my loan did not close and I lost the house I was going to purchase because of it. The denial letter stated that my loan was denied due to unverifiable information and credit history??? Their verified approval is subject to Rocket Mortgage reviewing my credit history and verifying all necessary information so why did they give me Verified Approval Letter if they didn't verify everything and review my credit report? I spoke to XXXX XXXX and told her I wanted the {$1000.00} I am entitled to if my loan did not make it to closing as written on my " Verified Approval Letter and she said I was not eligible to receive it. Why? I did everything I was supposed to do on my end only to end up losing the home I planned on purchasing because Rocket Mortgage failed to do everything they needed to do on their end BEFORE giving me " Verified Approval '' Letter.
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| 08/11/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I contacted Quicken Loans for information on refinancing my condominium. I was told by the agent when I contacted him that I would be able to refinance my condo for a rate of 3.625 % with no costs to me. I understood that to mean that I would not be paying for points on a loan, nor would be paying any closing costs at all. That was the way the loan was sold to me on the phone. Once I decided to apply immediately over the phone based on the information the agent told me, I was asked to provide my credit card information so that they could charge me a deposit that I would apparently get back after the loan documents were processed. I gladly gave my credit card information knowing that I would get my refund after my low rate loan/refinance had closed. Once I submitted all the documents they requested, and was charged {$500.00} deposit, I found out that I would be paying {$3900.00} in closing costs including paying points on a low interest loan ( information that was not disclosed to me initially when I signed up ). I even got an appraisal done since I had already paid {$500.00}. I had a huge problem with the misrepresentation of information of course, and called back to dispute the information I was provided. Quicken Loans refused to refund my deposit despite them misrepresenting themselves to me when I signed up for the loan/refinance. I was given a refund of {$4.00} yesterday XXXX/XXXX/16. Needless to say I am extremely displeased with the service I received from a supposedly reputable name to intentionally misinform me just to close a deal.
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| 07/23/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Loan # XXXX On XXXX XXXX we were notified by Quicken Loans that they would not be able to complete our loan unless more debt was paid off. We have emails stating what debt needed to be paid off and we did so. We also have emails stating where Quicken Loans stated they made a mistake on their end with calculating income. Unfortunately they did not figure out they made a mistake until just days before we were supposed to close on the home on XXXX XXXX. We did everything that Quicken Loans asked including paying off debt they stated needed to be paid and the mistakes kept happening on their end that greatly affected everyone involved ( realtors, buyers, sellers, title company, also leaving us in a situation with just days to try and find a new place to move my family into. We have via email where the loan was to be withdrawn and Quicken Loans is now stating they made a mistake with the verbiage and the loan was actually denied. I have that via email as well. We transferred the loan was to another lender but Quicken Loans will not change the status back to Withdrawn from denied so the lender can process our loan. Without the change the lender hands are tied and can't process the loan and again Quicken Loans is continuing to pour salt on the wound. All we are asking is for Quicken Loans to change the status back to withdrawn which it was supposed to be so my family can move on from this nightmare they have created. All we are asking is for Quicken Loans to change the status back to withdrawn so my new lender can process the loan on their end.
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| 10/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have been with quicken loans for years. I am selling my house to my daughter and I have found another house to buy. I was pre-approved and at no time was I. told there was a problem with finances. I submitted my social security XXXX and also my long term XXXX through my work I was at for 20 years. No problem. I have paid to have an inspection on the house I am buying, {$500.00} to quicken loans and {$2000.00} to paint the outside of. my current home So I could sale it. I have done all paperwork, including insurance policy and we are supposed to close XX/XX/XXXX. For the last 2 weeks they have been telling me they had to have a letter from XXXX XXXX saying I would receive this income for 3 years. No one can guarantee ( XXXX or not ) if they will have the same job or paycheck for the next 3 years. No one. My credit score is XXXX and I personally think this is discrimination against me. Please help me because on. XX/XX/XXXX I will have no home. The man selling his house to me has also spent a lot to make repairs on the home I am buying from him. Does this mean I can never buy another home because I am XXXX? Please help me. I am selling my home for {$80000.00} and buying the other house for {$110000.00}. If I don't reinvest the money into a new house It will be turned in as income and I will lose all equity paying taxes. Please help me. I don't have long and even though it has gone this far the loan officer called this morning and said if I don't prove the income will last 3 years I can not get my house. Again, no one can guarantee that.
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| 04/18/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am a customer of Quicken Loans/Rocket Mortgage. I was investigating a HELOC with Quicken, called them, told them I wanted a second mortgage, and they connected me with " XXXX ... .our California specialist ''. I told her I wanted a second mortgage and she asked about my home value in regards to what it was last XXXX when I refinanced with Quicken. She then told me she would need to pull my credit report to really have an idea about my potential. She asked me if that was ok. I was apprehensive because it's a " hard pull '' on my credit ( which does not go away for a couple of years ). I agreed. She called me back and delivered information about what she found and then told me the payment would be {$3200.00}. I responded " oh you mean my first and second payment together? '' Then she dropped the bomb that the monthly payment she quoted would be a refinanced mortgage of what I have now at 4.75 % ( I'm paying 3.99 % now ). So I guess that approach works for some people with Quicken Loans. They think you are desperate and offer you something and if you really need the money, you may relinquish to take a loan with points and more interest. I told XXXX that you never mentioned a refinance and I made it clear I wanted a HELOC. She responded that " all their conversations were on tape ''. Clearly Quicken Loans has scripted this knowing full well they were not going to offer me HELOC since XXXX told me " we don't do those ... we don't to lines of credit ''. This practice needs to be stopped and stop baiting and switching what you are offering.
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| 03/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2023 I received two letters from my mortgage company, Rocket Mortgage. The first letter ( attached ), " Lender Placed Activity Canceled Letter '' informed me that I had provided adequate proof of flood insurance for my garage. The second letter ( attached ), " Lender Placed Flood Gap First Letter '' informed me that my flood insurance on my garage was deficient by {$150000.00}. I currently have {$100000.00} of flood insurance on the garage and it has an assessed value of {$58000.00} per public record. In addition, my remaining principal for this property is {$77000.00}. When I contacted Rocket Mortgage - I had a 34 minute phone call - most of which was on hold. Ultimately, I was informed that a " specialist '' would be contacting me within the next 24 hours to resolve this issue.
My insurance is no longer in escrow due to the incompetence of my previous mortage company ( see previous CFPB complaint ). In that instance, the mortgage broker was within 24 hours of letting my flood insurance laps. Now that my mortgage has been sold to Rocket, I have been subject to predatory practices with Rocket attempting to define my insurance as inadequate so they can sell me their own policy and make a profit at my expense. On a previous occassion, Rocket attempted to " upsell '' sell me more expensive homeowner 's insurance that I did not need. In this most recent instance as outlined above, that pattern continues. I have insurance that is more than adequate, yet Rocket continues to attempt to force me into purchasing their own insurance.
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| 07/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Last XXXXXXXX XXXX I applied for a purchase money home mortgage with two lenders, one of which was Rocket Mortgage ( the other was a XXXXXXXX XXXX ). Rocket provided an estimate of charges ( Loan Estimate ) which included under the section " Loan Costs ; services you can not shop for '' a listed appraisal fee of {$1100.00}. They required me to provide a credit card for the credit report and appraisal fee at the onset of my application. When I got my credit card statement ( copy enclosed ), they had charged me not the {$1100.00} quoted, but a whopping {$1900.00} appraisal fee which was {$760.00} ABOVE the estimate ( a 65 % excess over quoted charge ). Incidentally, the other lender 's appraisal fee ( for the exact same property at the exact same time ) was {$690.00}. I have previously contacted Rocket Mortgage and my credit card issuer, to no avail. After questioning Rocket Mortgage about the disparity between the estimate and bill, they provided me with an invoice ( copy enclosed ) showing {$1900.00} from a vendor " XXXX '' whom I had never previously heard of and had not authorized sub-contracting to or hiring. In defense of my claim of excessive and unauthorized Appraisal Fee charge, I enclose the monthly statement from XXXX XXXX where the charge was first posted. NOTE that on the same statement, the {$690.00} appraisal fee from XXXX XXXX also appears.
Also Enclosed is a copy of the Loan Estimate where, on page 2, under Closing Cost Details, Item B '' the appraisal fee is listed as {$1100.00}. This is the only amount I authorized.
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| 11/10/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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On XX/XX/2018 I filled out an online request on XXXX XXXX for a Home Equity Debt Consolidation Loan, and within minutes a Spokesman from Quicken Loans called me, and we started discussing a home equity cash out loan. He then connected me to a refinance loan so-called specialist who I immediately informed my situation to, and Asked him good and well ( CAN YOU HELP FOR SURE ) and I was given a yes indeed answer. I don't think he could tell I was XXXX-XXXX at that time, so I sent my personal info to him by email, and last years tax info as well and asked him to analyze before running my wife and mine Credit report as this was bery important to us as we had had some issues with a previous mortgage company and needed to know if there was a reason to go forward and therefore run our credit making a Hard Inquiry pull. He informed me that same evening that everything looked good, and he need credit report pulled to continue, now we were informed that all we needed was a XXXX credit score to qualify, and we exceeded that, so he said I will call back with interest rate and etc. to get paperwork started, but then he did call back and started that ... ... ..well we need to get credit a lil better so we may need some credit repair, this was a direct contrast Lie to what he told us, and I said we will not be doing no credit repair or pay for anything other than an Appraisal to be done, the not long after I said that, he called back telling us he can not do the Loan, even after telling us that everything was Good to Go with our initial qualification
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| 07/26/2016 |
Yes |
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- Credit decision / Underwriting
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Web |
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I was talked in to refinancing my FHA loan, one year ago, by my mortgage lender XXXX XXXX from Quicken Loans. He promised I did not need any money down at closing and he was able to secure a large refund from my escrow. My loan number is XXXX. My loan amount was $ XXXX@4.25 % I learned close to the closing date that I would have to bring close to {$1200.00} to closing as opposed to the XXXX amount promised. I was also told that I was getting a large amount of money back from my escrow, so I closed XXXX/XXXX/XXXX and by a week later I was told that I would not receive any escrow back. I was also told on numerous phone conversations that my PM I would be automatically dropped on XXXX XXXX. Which it did not happen, so upon contacting Quicken Loans I spoke with XXXX a quicken Loans client relations at XXXX. She reviewed all of the email and documented phone conversations between XXXX XXXX and myself and she apologized and said that all the things he had promised were wrong and the PM I would be on my loan for another eleven years, costing me a mere {$13000.00}. And that there was nothing she could do to allow all of his promises to go in to affect because it would be against the law and if I would have never refinanced with them, the PMI would have automatically come off XX/XX/XXXX- but due to being talked into refinancing the PMI remains s, therefore XXXX XXXX from Quicken loans screwed me out of over XXXX dollars. XXXX XXXX sent me a card and a {$100.00} gift card as an apology for my experience that I had with Quicken and XXXX XXXX.
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| 05/17/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for and got a home equity loan with XXXX XXXX on my house in XXXX. Interest rate 3 %. I rec 'd {$25000.00}. home equity loan, 25 % of {$80000.00}. I have an addition being built but XXXX said the appraisal would just apply to the existing structure and simply exclude the new/unfinished addition. Appraisal came in at {$26000.00}.
At the same time, because XXXX seemed slow, I started talking to Rocket Mortgage. They said they couldn't take a loan out because I had an new/unfinished addition.
Forward to the present. I got an email from Rocket Mortgage saying I could get a loan for {$20000.00}. In the process of inquiring about this I was offered a cash out loan of 80 % of equity ; {$4000.00}. Now Rocket said the addition didn't matter. The appraisal would cover total value including the unfinished addition.
I spoke with XXXX about this and they seemed interested in a competitive loan proposal. I said no I was too deep in with Rocket and it wouldn't make that much difference.
Rockets appraisal came in at {$260000.00}. - same as XXXX 's 6- 7 months ago. I closed yesterday on this loan at 4.875 %. New/unfinished addition still not finished My question is this : Why wasn't I offered this cash out option by either of these companies back in XXXX of 2021 when interest rates were at 3 %? The condition of the addition and house had/has not changed, just the way they addressed it. Does willingness to lend have something to do with interest rates?
Why do I feel these options should have been offered when rates were at 3 %.
|
| 11/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I tried to close a loan with QuickenRocket Mortgage, loan officer quoted rate and points for the rate and all was agreed to disclosed too and locked. A few days later I got a updated Loan Estimate with a higher origination fee blindly with no contact from the processor explaining why ( never had any contact with their back office via email, phone or app ). I called their Loan Officer to find out about the higher origination fee and on a recorded line he told me that it was a mistake not to worry about it and he would get it reduced back to what was agreed upon and a new disclosure sent out he also advised me not to acknowledge the LE with the higher amount so that is what I did. 21 days later right before the closing I am told I am sorry that the higher origination fee was correct all along due to a lien that was placed on my title without my knowledge. Clearly Quicken Loans new of the lien when the new LE was sent out 21 days earlier. When I called in to find out what the higher charge was about I was given misleading and incorrect information and that I did not need to worry about it. The difference is about {$3800.00} and to find out you owe an extra {$3800.00} in closing costs days before closing after the loan officer of record told you not to worry about it that it was a mistake and he would get it corrected seems like bait and switch. I tried to escalate all the way up to the CEO XXXX XXXX but they said there was nothing they could do. This seems very unfair and deceptive in nature and not how lenders are supported to act.
|
| 05/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Rocket Mortgage sent me their annual PMI disclosure notice dated XX/XX/2023. I refinanced my mortgage through them a little over two years ago. The PMI disclosure specifically states specific criteria to be met to remove the PMI from my loan even if loan-to-value ratio remains above 80 %.
Criteria I have met include a good payment history of two years, property improvements ( shed and garage cabinetry to be installed in XX/XX/2023 ), value of home has increased since refinancing, and no liens or second mortgages have been undertaken. Despite this Rocket Mortgage is claiming I have to have a house assessment that comes in at a value that gives me 25 % equity in the house value, rather than the 80 % figure they promise.
In the disclosure, Rocket specifically details everything above while promising that the PMI payments can be removed even if equity value is lower than 80 %. They are being untruthful and their disclosure is making false promises that are entirely unreasonable.
I currently owe {$350000.00} on a loan financed at a home value of $ XXXX. The current city estimate comes in at {$450000.00}, to go up approximately to {$480000.00} by XX/XX/2023. All this is without home improvements I have since made. This means my current equity ownership in the home exceeds 21 %, which would legally require Rocket to terminate the PMI at my request. Again, Rocket has stated they can terminate the PMI even if over 80 % of the loan has not been paid.
I have called Rocket about this at least three times with no resolution in sight.
|
| 07/20/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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My mother has a VA Loan. During the pandemic she filed for a forbearance under the Cares Act. We were told that there were plenty of work out options. We were told Rocket would work with us. Nothing has been further from the truth. With less than 30 days until her forbearance ends- they have not sought any work out options. They have only demanded a lump sum payment. This is a violation of the Cares Act and two VA Circular Notifications. XXXX XXXX XXXXXXXX XXXX XXXX XXXX As well as the partial claim program : XXXX XXXX XXXXXXXX. On XX/XX/XXXX - XXXX was told by a gentleman on the Accounts Resolution team we needed to pay the lump sum. I inquired after receiving a certified letter in the mail on XX/XX/XXXX. The gentleman was not aware of any of these regulations and stated he was not a lawyer. This was stated after asking about the two VA Circulars. Why Federal Law did not supersede any arrangement they say my mother agreed to ( which she did not agree to a lump sum payment ) She did not!
On XX/XX/XXXX - we were told that our forebears be wasnt under the Cares Covid Act and fell under hardship. The cares act states direct or indirectly affected. My mother could not get a part time position with everything closed in our small town. She was also an at- risk patient at that time. To this date Rocket has not offered a partial claim - even though we qualify under VA guidance and Cares Act. Each time I call- they also try to state I am not qualified to speak on the loan when I am - intentionally making it difficult to work with them.
|
| 05/17/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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Web |
Older American |
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I sent out a 30 day notice requesting that my account be investigated for any inaccuracies. I didn't receive any correspondence regarding the outcome. I applied for an annual report and found out my account was locked. I received additional information of credit denial because of the inability to verify information on my credit report.
I also filed a dispute regarding the following companies for filing inaccurate information : 1. XXXX XXXX XXXX - This account has been paid off in full, talk to manager who agreed to update credit file, however it still being reported 2. XXXX XXXX- I contacted XXXX stating that this account was a business account and should not be reported on my personal file. I still receive harassing phone calls for this debt, and it's still being reported on my credit file.
3. XXXX - The information is being reported inaccurately, the current file reports a write off mixed with the current open account which is paid without delays.
4. Quicken Loans, XXXX XXXX received derogatory information causing a denial of a request for a mortgage and/or FHA and Conventional Loan.
I have been denied a mortgage because the credit bureaus ( all 3 credit bureau ) are reporting inaccurate and false information. There are several current accounts being reported as possible negative accounts. This has caused irreparable harm.
The 30 day request to update my account after an investigation and accurately report my credit. Currently my credit is being reported as 38 delinquent credit reports, unsatisfied bankruptcy, and etc.,
|
| 04/01/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Loan servicing, payments, escrow account
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Web |
Servicemember |
|
Quicken Loans DISCRIMINATION against XXXX XXXX Veterans continues ...
XXXX XXXX Bank Mortgage was transferred to Quicken Loans in XXXX ; Since then, Quicken has failed to comply with Regulatory Laws. I Filed several complaints with Quicken who failed to resolve or ignored problems.
1. XXXX, received Check ( XXXX ) for {$120.00} after XXXX merger that 's worthless.
2. Denied Refinance 30 yr ARM to 15 yr Fixed Mortgage since XX/XX/XXXX-present. Quicken Mortgage Manager informed me to refinance with other Mortgage companies after Quicken DENIED the Refinance of loan because it was n't within the best INTEREST ( % ) of Quicken.
3. Denied access to 'My Quicken ' account online website for Tax statements, Paperless documents, or resolving the on-going problem since XXXX and current problem since XXXX. Quicken DENIES access to MY QUICKEN Account to STOP ME from submitting messages ; to clarify, If I ca n't access the account then I ca n't complain about the Bad Service or DISCRIMINATION.
4. Quicken last email message was on XXXX XXXX XXXX ; response to refinancing that Quicken DENIED without explanation ... DISCRIMINATION.
5. called Customer Service who CA N'T find my file and REFUSES to resolve problem.
#. Quicken ADMITS to DISCRIMINATION against XXXX VETERAN ... Denies Discrimination, then continues items XXXX. Quicken Corporate REFUSES to resolve the issues, instead they mail a useless response document ( XXXX ) filled with legal jargon that fails to resolve the problems.
XXXX XXXX Veteran with an XXXX XXXX Surname ( XXXX )
|
| 10/06/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
- Confusing or misleading advertising or marketing
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Web |
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On around XX/XX/2023, I contacted Rocket Mortgage with the interest of applying for a mortgage and specifically the NJ first time buyers Down Payment Assistance program. This program, I later found out, involves the loan being carried by the state and only underwritten by a banker. Rocket is not an approved lender for this program.
I spoke with XXXX XXXX and asked him to research this program for me. He looked into it for several hours and then lied to me, making up some story about how the program has run out of funding for the year and that I should still apply with Rocket because they could try to find other ways to help and maybe the program would be started next fiscal year.
It was only weeks later, once they had hard pulled our credit, that XXXX finally told me the reason Rocket doesnt partake in the program, after I had done more research on my own and caught his lie.
He was totally ok lying directly to me and costing me {$15000.00} in down payment assistance to try to make commission. He knew the program wasnt going to be funded in a year, and was just hoping we would close before then.
Not only that, but Rocket mortgage leadership continues to brush over and cover up the fact that their mortgage banker is lying to consumers and hindering the path to home ownership. They keep saying it was a miscommunication or that he didnt understand the request. I clearly asked about the NJ DPA program. There is only one. They take no ownership of the problem and have offered nothing to compensate for days of my time wasted.
|
| 11/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
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Web |
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I was contacted by Rocket Mortgage to offer a refinancing plan. The agent suggested a good % rate, and I agreed verbally to proceed. He asked me to sign a form accepting to the {$500.00} Fee, using a e-signature signing ( used touchpad ), and stated this was needed to lock in the rate. ( XXXX ) I received a bunch of forms to e-sign on XXXX XXXX, but the fees, loan amount and structure didn't reflect our discussion. I didn't sign anything. Texts and phone calls and emails exchanged on the discussion. The agent was forceful in telling me it's ok to sign, these were estimates, and the final closing docs/loan will change upon the closing, but i didn't agree to this. I requested he recalculate to reflect our discussion. He didn't do that. I waited 2 days, and then emailed him to withdraw my loan application, XX/XX/11. On XXXX, my CC was billed {$500.00} " unauthorized '' by me. Also, Rocket Mortgage contacted my current lender requesting a close-out, on XXXX. I was charged {$25.00} and XXXX XXXX issued me a " Goodbye '' letter. I had to reach out to tell them, i didn't agree to refinance with Rocket Mortgage, and am still trying to get that fee reversed. I reached out to Rocket Mortgage to have them credit my CC back the {$500.00}, and they said they were going to charge me {$42.00} for the Credit Report, noting that i agreed to pay any fees, in the initial discussion, XXXX, and they sent me the form i signed. I don't believe this is acceptable behavior, and any charges should be tied to an agreement on loan structure upon closing.
|
| 04/16/2021 |
Yes |
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Web |
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I have been a customer of Quicken Loans for 20 years. I have never made a late payment. I used XXXX to attempt to purchase my new home. I sold my home in early XX/XX/XXXX and XXXX was paid off for their prior mortgage.
From the beginning I agreed to make a 20 % downpayment on a purchase for {$160000.00}. Today 5 hours before my Second scheduled closing the downpayment somehow increased from {$32000.00} to {$34000.00}. This was never agreed upon nor discussed.
When I bring this to their attention no one calls me. One of their bankers wrote that he was in a meeting but when he checked the numbers he could change the downpayment back to {$32000.00} but now we can not close.
I have had my family in a hotel for a week which cost over {$1300.00}, I have storage costs so far of {$220.00} I have already paid movers {$4200.00} and now will have to hire movers again.
This {$2000.00} dollar change the day of closing is unfair and deceptive. Please investigate.
I couldnt do the math to make it add up. Please see the loan amount, and the downpayment the numbers do not add up : Review Your Final Numbers Here are your final numbers for closing. Please review them and let us know if they look right to you.
Loan Program FHA - 30 yr Fixed Interest Rate 2.250 % Monthly Payment {$1000.00} Loan Amount {$120000.00} Purchase Price {$160000.00} Down Payment {$34000.00} Deposits {$1000.00} Credits {$3000.00} Total Due At Closing {$36000.00} Your name ( s ) on the title will appear as : XXXX XXXX, a married man and XXXX XXXX XXXX, his wife
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| 02/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
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Web |
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XX/XX/XXXX Complaint against : Quicken Loans On XX/XX/XXXX, I made an inquiry to Quicken Loans for refinancing my mortgage. The banker ( XXXX XXXX ) said that he would look into it. Shortly right after, I received an offer from Quicken Loan for refinancing. I noticed some discrepancies I talked about it with XXXX XXXX ( banker ), this was the last email from Mr. XXXX on XX/XX/XXXX stating that he had the information to proceed.
On XX/XX/XXXX, I received an email from the appraisal company that quicken loans selected. An appointment was set and the appraisal for which I paid under the impression that the loan was a done deal as long as the value came under Texas guidelines. The appraisal value was within the Texas guidelines.
On XX/XX/XXXX, I received an email from XXXX XXXX requesting a call. I called XXXX just to receive the news that Quicken could not help me with the loan and she asked me for several things that were not standard. XXXX was very rude as well as her supervisor XXXX XXXX who is the Director. The attitude from both was rude, aggressive. I received another email from XXXX and then a call from XXXX XX/XX/XXXX, I received a call from XXXX XXXX giving me other reasons for denying the loan. He was very professional a complete 180 from the two previous women.
In short, A.-they entertained my application long enough to order an appraisal. I know that is not standard procedure. I need the appraisal fees back ( {$500.00} ) B.-I never received a written explanation for the denial after they had ordered an appraisal.
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| 12/18/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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Applied for a VA refinance with a broker named XXXX XXXX with XXXX XXXX.
He send me a CD indicating an {$4300.00} Pricipal reduction to Client P.O.C lender.
Rate on mortgage 2.99 % Date XX/XX/2019 I agreed on the terms, told him that I was going to be out of the country starting XX/XX/XXXX-till XX/XX/2019.
He stated no problem, I would be signing the documents on XX/XX/2019.
On XX/XX/2019 I received another CD, stating that my interest rate has changed from 2.99 % to 2.875 %, and my principal reduction is reduced to {$2300.00}.
I called XXXX XXXX and asked for an explanation, he stated that it was beyond his control and that Quicken loans made him do it, and he tried to argue with quicken and their manager, to no avail.
I called Quicken loans call center, and was told that they really could not discuss it with me, I should contact XXXX XXXX.
However, the person I spoke with stated it could be that my broker did not how to do it, and or I could have changes in my credit, or something else.
For the record nothing changed in my excellent credit, and or anything else in my status pertaining to the loan.
So on XX/XX/XXXX I signed the loan papers, feeling rushed, and pressured, and under duress by having to make this decision prior to the Sunday when I was leaving.
I just feel that this, in my opinion, is a switch and bait tactic and should not be allowed to happen.
I'm a XXXX XXXX XXXX Veteran suffering from XXXX among other ailments and have a hard time figuring out how to combat this, so maybe you could help me out?
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| 10/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
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Web |
Older American |
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Between XX/XX/ and XX/XX/, Rocket Mortgage paid my homeowners policy 3 times due to the insurance agent 's negligence. The result was my payment going from $ XXXX to $ XXXX. I am XXXX, on XXXX XXXX and diagnosed with XXXX XXXX. I am unable to meet the new payment amount and have gotten past due. Rocket Mortgage had almost the entire month of XXXX to step in and correct the situation but failed to do so. I found out about XXXX of the situation, contacted rocket mortgage and made them aware. However, they knew of the issue around XX/XX/ or sooner as they sent a letter regarding the issue.
Previously, Rocket Mortgage increase my monthly payment to $ XXXX claiming there was a shortage from the previous year. They do my escrow in XXXX and my homeowners isn't paid until XX/XX/XXXX. I complained to them, my new policy was $ XXXX less this year than last year and stated they were unable to do anything about the payment increase.
Rocket Mortgage records all phone conversations. I would like transcripts of my calls from XX/XX/2023, to date.
Recently, I received a Right to Cure letter that I must bring the loan up to date by XX/XX/2023 or be foreclosed upon. I am past due around {$1500.00} due t my inability to pay the $ XXXX. Rocket Mortgage has refunded the overage in my escrow account and applied it towards the past due amount but it is not enough.
Since this, Rocket Mortgage has ruined my credit. I have had on account closed and another had its credit limit diminished. My credit score which was in the low XXXX is now XXXX.
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| 04/30/2022 |
Yes |
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- Trouble during payment process
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Web |
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Rocket Mortgage continues to over-withhold escrow and enforce the payment of double the correct amount on what the correct payment should be. The claim that the team is putting my loan through an " escrow analysis '' yet have refused to put any details in writing despite assuring me ( over the phone ) that the withheld amount is higher than what the taxes should be. They continue to defend their misguided escrow tax calculation by presenting me with information concerning how they arrive at the estimated amount but none of that matters because it's just WRONG. I have been told 7-10 business days on several occasions beginning around XX/XX/XXXX. That never happened. I already overpaid XXXX. At this point there is enough escrow withheld to cover the entire year of 2022. Each time I call Rocket Mortgage they continue to tell me that the escrow analysis is still in progress and that I'll receive a refund check when it's completed. Yet they will not acknowledge any of this in writing or via email. I just over-paid my first mortgage payment to them in the month of XXXX and from my past dealings with them, I would not be surprised in the least if they can not manage to correct the issue by the time my XXXX payment is due. This company is violating consumer rights. By law, they have no right to demand that I make large escrow payments which are completely inaccurate. I have also verified with the local tax authorities that they are wrong in their estimation and that there are not any planned tax increases in the fiscal year 2022.
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| 12/02/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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We began working with Quicken Loans on XX/XX/2016 on an offer to refinance our home with cash out, with an interest rate of 3.75 %. We paid a {$500.00} initial deposit to Quicken Loans on XX/XX/2016, based on the advice of the lending XXXX that we could receive a refund through the point of getting an appraisal. A conservative estimate of the home value used for the offer was {$240000.00}. Quicken Loans used their sister company XXXX to obtain an appraisal by XXXX of XXXX. The appraisal came back on XX/XX/XXXX with a home value of {$230000.00}. The loan offer went from {$190000.00} to {$180000.00}. The XXXX changed. We raised concerns about the significant errors in the appraisal. A revised appraisal was issued on XX/XX/XXXX correcting some of the errors but not all of them and not changing the appraised value of {$230000.00}. We continued to have conversations with XXXX XXXX representatives to request proper corrections to the appraisal. We submitted documentation of our concerns. The appraisal was revised again on XX/XX/XXXX, but again not accounting for all of the previous errors and not changing the appraised value of {$230000.00}. We requested a full refund of the {$500.00} for the appraisal or that Quicken Loans obtain another appraisal at its expense. Quicken Loans has refused both of our requests, and urged us to move forward with financing based on the {$230000.00} appraisal. We declined. Not only is Quicken Loans refusing to return our deposit, but we have now lost the opportunity for a lower interest rate loan.
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| 05/23/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my the same company in XX/XX/2021 for a lower rate. Then about a month ago Rocket Mortgage cold called me and said they had made an error in closing out my previous escrow account and I owe them {$3600.00}. I was shocked and asked for documentation to analyze. The sent confusing document same day and called me every day after until I told them to back off as I have a full time job, family and other complications in my life. They took 8 months to find their error and expect me to pay up in 24 hours! I will not be bullied. I've kept in contact with them and I've done my due diligence. I've since uncovered that they have made some serious accounting errors and they likely owe me more money. I'm sending them my spreadsheet analysis and am happy to share all the details as well as the lengthy email thread I've had with their 'Servicing Escalation Specialist '. I'll note that they've admitted the error was theirs and that I warned them back in XXXX that I thought there was an error. I proof of all this.
What rights do I have against a company asking me to refund escrow money without sufficient proof? Should someone be asking how they were able to XXXX up my escrow so badly? They said that they sent my Earthquake insurance payment with those of other customers and resulted in an overpayment. That was returned to me from the insurance company and could only go to me as the policy holder. Now they want that back but I have evidence they've already taken it. Please help me force them to prove their claim pay me mine.
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| 03/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I requesting an investigation into the forbearance programs which are now blocking consumers from modification of the terms of my mortgage to make it more affordable.
I am currently on a forbearance plan with Quicken Loans and attempted to obtain detailed information about their loan modification at the end of forbearance program more specifically, how can consumers modify the existing loan add any outstanding balance to end of loan and refinance at today 's lower rate.
I am currently at 3.50 % percent, todays APR is around 2.38 %, so I asked for the criteria, requirements, process to modified my current loan, adding any outstanding balance to back of the existing loan and modify at today 's lower rate.
Quicken Loan refused to provide any verbal or written information, told me it would be two sperate processes, I would have to add any outstanding balance to tail end of existing loan and rate, then and only then would Quicken Loans discuss or tell consumers how to qualify, apply or obtain current lower interest rates, which this is clearly a money making opportunity for Quicken Loans at the consumer expense.
Consumer who successfully resume making monthly payment should able to add the outstanding balance to existing loan and modify under new lower rates without any roadblock, added fees or requirements anything less would defeat the purpose of the laws passed to help consumers therefore, I asking you to act quickly and provide assistance and relief to consumers and allow modifications of loans at new lower rates.
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| 12/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I helping my mother who is a non English speaker apply for a mortgage. We applied using quicken loans and they first stated we can get a 3.5 % down. Then the told us it has to be a 5 % down since he owns a home with my dad that is already paid off. Once we entered escrow XXXX XXXX a Solution Consultant called and said he has to change the terms to a 10 % down payment because he feels that my mom job was to far from the home she is getting and that he dont believe she will stay in that job. So he is forcing us to get the home as a secondary property which is that what we first agreed to. My mom feels deceived and lied to by this company they are denying her a mortgage by increasing the down payment to go over her availability funds. From 5 % XXXX to 10 % XXXX when she only has XXXX available. Since she is a XXXX residence we also feel she is being discriminated based on her national origin since he is refusing to close escrow unless she can provide more money for the down payment which they never mentioned when we first started the process. They where aware of all the fact of her job location current home and the new home she was applying for why wait until we are in escrow to change the requirements and threaten to cancel the loan application if she can not obtain twice as much for the down payment the first ask for. This is unfair, misleading, practices from quicken loans.
Here is his info who is refusing my mom a loan.
XXXX XXXX Solution Consultant Direct : XXXX XXXX XXXX XXXX Fax : XXXX XXXX XXXX XXXX | NMLS # XXXX
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| 09/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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To whom it may concern, I am in the process of refinancing with Rocket Mortgage or Quicken Loan and but they are taking forever to close my loan. The broker, XXXX XXXX said that it will take 20 to 35 days only to close my loan. I submitted my loan on XX/XX/2020 ; it is now XX/XX/XXXX my loan is far from closing. This is now over 60 days.
I also want to report I requested to use my own title company where I can get discount but they did not honor my request which I know I am entitled.
From the beginning I said I told XXXX and XXXX XXXX, I am interested to get cash out but later, they reduced my loan from {$340.00} to {$340000.00} because she said my loan now is not cash out refi ; I was expecting that {$3500.00} will be added on my cash out. However they will not lower my points or interest rate since it is now just straight refinance or without cash out. XXXX said there is no difference.
The Rocket Mortgage also let me signed the closing documents on XX/XX/XXXX as I am supposed to sign it with notary ; I emailed them that what about if I found something wrong on my closing documents. No one replied to me then when I called, they told me this will help speed the process. I believe this is still wrong as I feel they are taking advantage of me.
No one can help me expedite the process of closing my loan even I spoke to XXXX, the manager, and fixed the issue from the beginning but he didn't do anything to fix this issue or called me back at all. I don't know how long I will wait to close my loan.
Sincerely, XXXX
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| 04/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have a mortgage with quicken loans I'm on a fixed income for XXXX. Between XXXX and XX/XX/2018 I have four escrow analysis is because they couldn't get my taxes right they were wildly off. the first three made my mortgage payment so high I couldn't afford to make them.The mortgage company knew that there was a error in the analysis that cause this but expecting me to make the payment until they could reanalysis it. Thankfully this is all fixed before I had to make a payment on my mortgage and I ended up not falling behind. Now they lost an entire check car mortgage payment it was kind of stuff I have the paperwork showing it was cashed expecting me to still make my mortgage payment even though I have the bank records showing that they cashed the check. Expects me to make the payment until they can find the money even though I have the paperwork and all they had to do was call the bank to verify that the paperwork is real. quicken loans constantly keeps making mistakes on my loan that could cost me to foreclose on my house to default on my loan. They keep making mistakes that could put me behind on my loan or make it to where I can't afford my loan. Every time they make a mistake they expect me to pay more until they correct it even though they know they made a mistake. I sign this is predatory I feel like they're doing this so that way I am forced to foreclose on my house and the value of my home has increased so greatly in the first year of ownership that they would make 50 Grand if I were to foreclose on my house.
|
| 02/03/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I applied for a refinance loan and my rate was locked in at XXXX. Quicken loans let my payoff for my California first loan expire and did not realize this until my loan was sent for closing. At this point it was XX/XX/XXXX and my California first payoff had expired on XX/XX/XXXX. This now meant that all my numbers had to be recalculated as well as I had to order a new payoff from California first. I then had to make a XX/XX/XXXX payment on my existing mortgage loan, which was now late because we did not close on the date that I was told. ( XX/XX/XXXX ) At this time I was advised that my interest rate was going to expire and I was given a 15 day extension. ( XX/XX/XXXX ) I was then called on XX/XX/XXXX and told that my interest rate was expired again and at this time the interest rate had gone up. I could no longer receive my promised interest rate of XXXX unless I brought more money to close. I was now forced into a rate of XXXX because of being unable to bring extra cash to closing. Quicken loans has dropped the ball on my loan numerous times over the past two months. I have provided them with every document that they have requested, promptly and have kept in contact with many different individuals though this horrible process. It seems as if every time a mistake has been made on my loan, I am than passed off to a new person for contact. I have tried reaching out to the company in regards to all of the unfortunate events but no good has come from any of my calls or emails. I started my loan process around XX/XX/XXXX.
|
| 10/18/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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|
Web |
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Name of the product or service involved. - REFINANCE The dollar amount in dispute. - {$400.00} APPRAISAL FEE The date of the transaction. - XXXX/XXXX/2016 Identify your attempts to resolve the issue ( s ) with the company, corporation, or organization. - I COMMUNICATED WITH QUICKEN LOANS MY BELIEF THAT I WAS N'T TREATED FAIRLY DURING THE REFINANCE LOAN APPLICATION PROCESS, IN PARTICULAR, IN THE HANDLING OF THE ENTIRE APPRAISAL PROCESS. ESSENTIALLY MY GRIEVANCE WAS THAT I MAY HAVE BEEN A VICTIM OF A " BAIT AND SWITCH '' TACTIC. IN SHORT, BEFORE I APPLIED TO REFINANCE WITH QL, I SHOPPED AROUND FOR THE BEST DEAL AND SHARED QL 'S LOAN ESTIMATE WITH MULTIPLE LENDERS. THE FEEDBACK I RECEIVED FROM THE OTHER LENDERS WAS THAT THE XXXX PROVIDED BY QL WAS BELOW MARKET AT THE TIME AND TYPICALLY WOULD REQUIRE PAYING POINTS TO BUY DOWN AT QL 'S QUOTED RATE. I ELECTED TO MOVE FORWARD WITH QL IN GOOD FAITH. AS THE APPRAISAL PROCESS UNFOLDED, THERE WERE RED FLAGS. IN PARTICULAR, THE APPRAISAL COMPANY USED ( XXXX XXXX ) IS AFFILIATED WITH QL AND BOTH XXXX AND QL ARE OWNED SUBIDIARIES OF XXXX XXXX XXXX AS THE APPRAISAL PROCESS UNFOLED, THE OUTCOME WAS ME BEING CHARGED POINTS FOR THE LOAN WHICH TURNS OUT TO BE WHAT THE LENDERS FORETOLD ME. I SHARED MY CONCERNS WITH QL AND REQUESTED FOR A REFUND OF MY APPRAISAL FEE DUE TO THE POSSIBLE CONFLICT OF INTEREST BETWEEN XXXX AND QL. UNFORTUNATELY, WE WERE NOT ABLE TO COME TO A SATISFACTORY CONCLUSION. I HAVE ELECTED TO WITHDRAW MY REFINANCE APPLICATION AND PURSUE RECOURSE SUCH AS THIS COMPLAINT.
|
| 04/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I got a Rocket Mortgage loan ( Loan number XXXX ). During the application process, the representative promised discounts and rebates totaling about {$8000.00}. The discounts were not on the loan documents but the representative stated the discounts do not show up since the rebate check will be sent separately. Therefore, I signed the estimates.
Few days before closing date, Rocket Mortgage representatives state the discounts can not be honored. It was too late for me to walk away so in order to keep the house and the interest rate which I had locked in, I kept the closing and had to close and lose {$8000.00} in discounts. This was a clear case of breach of contract and bait and switch fraud.
Rocket Mortgage offered me a check of around {$2400.00} to make up for it. I took it but filed a lawsuit for the remaining portion. They offered another {$2400.00} to settle the case, but I did not take it because it is not the full amount.
I filed a lawsuit and lost due to lack of evidence. I appealed and all the text messages, emails which showed multiple rocket mortgage representatives promising the discounts helped me to win the case. The judge agreed that there was fraud here and granted me the remaining promised amounts.
While this is a victory for me, my goal is to start an investigation into other customers accounts to see if other people also had to agree to paying higher fees or lost out on discounts few days before the signing of closing forms due to Rocket Mortgage 's breach of contract/bait and switch tactic.
|
| 01/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American, Servicemember |
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Quicken Loans is using inaccurate information to compute my escrow payments. The XXXX payment for property tax on my home was {$3800.00}, paid by Quicken Loans from the escrow account in XX/XX/XXXX.
An escrow account analysis performed in XX/XX/XXXX claimed the XXXX property tax payment estimate to be {$8700.00}, more than double the XXXX property tax.
I spoke with the person in the XXXX XXXX County Treasurer 's office about the estimate for property tax being used by Quicken Loans and he stated that my property tax would not increase anything like the amount Quicken Loans is using in the escrow analysis and that the XXXX taxes could increase 1-1/2 to 2 percent.
I spoke with a person at Quicken Loans about the escrow analysis and she stated that the projected XXXX property tax information came from the XXXX XXXX County Treasurer. The person I spoke with said it is unlikely that his office provided the estimate to Quicken Loans.
On XX/XX/XXXX, I wrote a Qualified Written Request and Notice of Error to Quicken Loans at the address they provide for disputes or errors. I identified the error in the escrow account analysis, requested they change the analysis, and also requested they provide the source of the information being used for the XXXX property tax estimate ( Request for Information ).
I failed to receive an acknowledgement of my letter and still have not received a response to my letter from Quicken Loans.
I am continuing to make payments in accordance with the faulty escrow account analysis results.
|
| 03/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
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|
Web |
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On XX/XX/19 I received a call from XXXX XXXX NMLS # XXXX from Quicken Loans. Every few months I get soliciting phone calls from them as I am an existing customer. He said he was going to do some research on my property and get back to me. Five minutes later I got an alert that someone pulled my credit report. I called him back because we never spoke about running my credit. He called back and sai he listened to the phone conversation and that I gave permission. Knowing he was lying I called The executive offices and spoke to XXXX XXXX. After Mr.XXXX looked into it he called me back and said I never gave permission or even spoke about my credit. Mean time my credit score dropped. I was in the process of buying a new csr. My intrest rate went up due to the decrease in credit score. I then just went to put my motorcycle on the road for the season and found out my insurance went up {$230.00} due to my credit score decreases. I After not getting anywhere with XXXX XXXX I called his boss XXXX XXXX and got nowhere with him I called his boss XXXX XXXX. She thinks just by trying to remove the Hard inquiry it will make things better. She also told me she is the highest in the company I can go. I know that's a lie. These three people are professionals in hide problem from the top executives. This has put me in a finacial bind and anything in the future will cost me more money due to my credit score. Please see attached letter from XXXX XXXX admitting that XXXX XXXX had no authorization to do a hard inquiry on my credit report!
|
| 12/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
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Web |
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On XX/XX/XXXX, I paid a fee to re-cast my mortgage with Rocket Mortgage ( loan # XXXX ) and spent several hours on the phone completing this process. They said it would take effect in XXXX.
They subsequently transferred and sold my mortgage to a new bank on XX/XX/XXXX ( XXXXXXXX XXXX, loan # XXXX ), and XXXX has told me the mortgage was not re-cast, nor would they have allowed the mortgage transfer to go through if it was in the process of re-casting. I would need to pay new ( higher ) fees and completely re-apply through their bank to have the mortgage re-cast. Apparently, I also can not speak directly with anyone at XXXX about this, only via email.
I called Rocket Mortgage on XX/XX/XXXX, and they claim it was due to a mistake on their end, which I was never notified of. An associate didn't note that I *confirmed* that I wanted to have my mortgage re-cast. This is false, as the entire process was recorded. I confirmed the entire process with them on a recorded line and stated " yes '' to several canned prompts. But now they say it is out of their hands as the mortgage has been transferred, and they can not reimburse me for any fees paid.
I believe the Rocket Mortgage XXXX have purposefully sabotaged this process to allow the transfer of my loan to a new service. I made a substantial payment to re-cast the loan, and I can not continue to pay the non-re-cast amount. They should have never happened, and the mortgage should not have been transferred if there were still noted errors on my Rocket Mortgage account.
|
| 03/10/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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In XXXX of XXXX, I contacted Quicken Loans to inquire about a home loan to purchase a home for my family to live in Indiana. I was working with an individual names XXXX XXXX from Quicken Loans. During the process, I honestly disclosed to them that I had filed bankruptcy in XXXX of XXXX, and the Bankruptcy was discharged in XXXX of XXXX.
XXXX XXXX stated that that should not matter, and that I was approved for a home loan. Weeks later, after I had my hopes up about being able to buy a house, XXXX contacted me, and stated that he now could not be able to approve me for a loan, because the bank that owned the loan on the house had not yet completed the foreclosure as indicated in the bankruptcy. XXXX stated that he would be able to approve me in a year, and to re-contact Quicken Loans in XXXX to re-start the loan process.
I re-contacted Quicken Loans on XXXX/XXXX/XXXX, and have been speaking with XXXX XXXX from Quicken Loans. I explained to them what I was told by XXXX XXXX XXXX. Quicken loans is now stating that they will not be able to approve me for a loan, despite me being told by XXXX of their associated that they would be able to approve me. XXXX XXXX XXXX XXXX works for Quicken Loans, and when he tells a consumer something, he is speaking on behalf of Quicken Loans. It is illegal for a company to tell consumers something that they can not or or not willing to follow through with. I would like for someone to look into this, and hold Quicken Loans responsible to follow through with what their associated stated.
|
| 09/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I was cold called XX/XX/19 from my mortgage company, Quicken loans. A salesman asked if I would be interested in an offer to make my mortgage cost less over time.
I told him I would be interested in learning more, but he pressured me into saying specifically that I would be interested in doing something like this. He even put in a bit of a snide " it's a simple question '' to pressure me.
I confirmed I would be interested, and he told me some details. I asked to be emailed more information on this, and I would not confirm that I was willing to start these proceedings. I was very careful in stating that I do not approve of this and I wanted more time to think it over.
He continued to pressure me and try to counter any justification I had for waiting. I told him to have a nice day and hung up the phone.
He proceeded to call me back at least three times. I did not answer, and I turned my phone off after the third call.
I did not say that I was willing for him to pull my credit, which he did. I wanted more information about what he was offering. If he took my consent of being interested to mean that he was allowed to pull my credit information, it was not informed consent. I had no idea he would make any credit inquiry and he didn't try to confirm that with me.
He only asked for my last 4 digits of my social for identification purposes. He specified he was asking for those numbers for identification purposes.
I logged in to my account online and saw that he had started a refinance process on my account.
|
| 11/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
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Web |
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I have a 6-page document typed out regarding our entire almost 4-month experience in refinancing our home. There are many issues that need to be fixed at Quicken Loans in underwriting and customer service, but since our latest issue involves post-closing that is what I'm pinpointing here. If you would like to see my entire experience, I will be happy to upload that document, but it does have our names in it.
We closed our refinance on XX/XX/XXXX. There was to be no mortgage payment in the month of XXXX, and our first payment on our new loan ( refinance ) was to be in XXXX.
Problem # 1 ( at this stage ) : On XX/XX/XXXX, our automatic draft for our old loan ( purchase ) was generated, and Quicken Loans took a payment.
Upon contacting them, they let us know they were waiting on a signature from us and could not pay off our old loan without that signature.
Problem # 2 : They never contacted us about the missing signature.
Problem # 3 : The missing signature had nothing to do with paying off the old loan. It only affected our disbursement of closing funds.
We signed the form and asked numerous questions to document why and how this happened.
Problem # 4 : We got very few answers and were told it would take up to 30 days to refund the money they took due to their delay.
So, here I am. Very few at Quicken seem to be concerned, and no one seems to be in any hurry to escalate. This morning, I XXXX out some comments about our experience, and I do believe this upset the company, but we still have no answers.
|
| 10/11/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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On XX/XX/17 XXXX XXXX EST Quicken Loans who provides loans online through rocket mortgage is ruining my credit when I was seeking a mortgage loan through them online. When applying for a loan, they did not state when they ran my credit that If you have had a foreclosure in the last 7 years they could only provide a FHA loan, which in my case, was not accepted by the seller on the house or acceptable by me. This ruined any chance on buying the home and now is ruining my credit in the process on the home I was looking looking to buy. I would have been better off with 90 % down and placing the rest on a personal loan since the amount was much less than the loan I was looking to get approved on. Quicken loans is causing my credit to fall with long term damages for getting a loan for a car in the future ETC ... .To me this is like a bait and switch attempt for quicken loans to provide mortgages to get people to use thier service. When sellers require that loans are not FHA Quicken Loans through Rocket Mortgage does not state it even if its the only loan they can get no matter what the damages are to thier clients. FHA loans require PMI or private mortgage insurance causing undue pain to those that seek a loan by increasing a monthly payment. From this simple credit check, this is causing me to believe that the mortgage crisis is still in full effect caused by the lending institutions and there is no accountability here and things need serious change in america which I will surely pass my experiences to my children.
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| 04/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
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My home burned down in the XXXX XXXX fire in XXXX XXXX Colorado on XX/XX/2020. I have my loan through Quicken Loans # XXXX. They sent me a letter saying that they were going to place a " lender placed '' insurance policy on my property if I did not provide the claims settlement letter from XXXX XXXX at a cost of over {$10000.00}. XXXX XXXX finally sent me the settlement letter just shy of six months from the date of loss. I asked XXXX to accept some other form of proof or even call the XXXX XXXX XXXX. They would not accept anything but the settlement letter. Now I have submitted the letter and reconstruction estimate through several portals that they have and they do not find it. This is beyond frustrating. I have several concerns : Quicken Loans should not be able to put or sell insurance on a property that is not there. I believe it is incumbent on them to do reasonable due diligence on their own to determine if the home is a total loss ( contact the authorities, the HOA, disaster officials. The fact that my home burned down is a well know fact in the county ( along with about 300 others ). They have raised my payment from {$2000.00} to over {$4300.00}. This is beyond unconscionable.
Quicken should listen to what people are saying instead of following corporate protocol. This is very simply common sense. They should be able to fix this issue in one day.
I think the CFPB should take action against companies that have these heartless and insensitive tactics. If this isn't illegal, it certainly should be.
|
| 01/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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On XX/XX/XXXX I searched the web to find lenders to assisist in purchasing my home. I immediately get a call from Rocket Mortgage. I explained to them that I did not want a hard inquiry done because I had been improving my credit for the last 3-5 months, and could they just answer some questions. The phone call ended with an understanding that I would need to improve my XXXX XXXX. On XX/XX/XXXX get another call from a different agent from Rocket Mortgage. I explained that I had already discussed what I needed to accomplish with one of his co-workers/agents. I told him it was important for me not to have a hard inquiry done at this time. I even told him I would be very angry if he did a hard inquiry and would not be able to assist me. He continued to convince me into checking my credit report with smooth talk, after I told him repeatedly that I was sure that I would need to increase my credit score and the hard inquiry would hurt me at this time. He continued to convince me after I expressed to him continously and I gave in. Unfortunately, he could not help me and my credit score decreased immediately. I called the company to have it removed, because I felt I was persuaded to fit his needs and not mines after I repeatedly told him a hard inquiry would hurt me tremendously. His XXXX and cunning tactics has set me back from my accomplishing my goals. I feel this company should remove this hard inquiry from my credit report immediately because he acted deceptively to get my permission to pull my credit report.
|
| 11/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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Around XX/XX/2021, Rocket Mortgage claimed to be able to provide loan pre-approval and pre-qualification letters to me based on the submission of financial information. They provided a " Prequalified Approval, '' which stated I qualified to borrow a certain amount from them that would not be contingent on the sale of the property I was then living in. Rocket Mortgage ( via their loan originator, XXXX XXXX ) claimed that my debt to income ratio qualified me for a loan with them despite my then mortgage, so I searched for a new home to purchase from XX/XX/2021, through XX/XX/2021. When I found a home to purchase in XXXX and submitted my offer to the seller, Rocket Mortgage then " conditionally approved '' my loan, with the condition that I sell my then-residence so that my debt to income ratio fell within their parameters, which condition was contrary to all the " Prequalified Approval '' documents Rocket had provided up to that point. RM uses deceptive practices to lure consumers and wastes their time by having them believe they can qualify for a loan with them and then when the loan application goes to their underwriting department, the loan suddenly can't be issued based on the promises made by their loan originators. This deceptive practice almost jeopardized my new home purchase and most certainly has caused other consumers to not be able to buy homes they had submitted offers on. They also charged me an exorbitant fee to do a credit check and an appraisal after I had cancelled my loan process with them.
|
| 01/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
|
XX/XX/22 XXXX am rocket mortgage called my cell phone. I did not answer as I was at work. The number that called me was XXXX. One minute later the secretary said rocket mortgage was on the phone asking for me. My work number. I answer thinking something must be wrong. Rocket mortgage just bought my loan so I was hoping something wasnt wrong. Nope!!!!! It was a sales call. Refinance. The girl said that this was the number she was given. I was very very angry and stated that she has my info because I had to give my work number when I applied for my loan years ago. Again I was furious. Sales calls at work is absolutely out of line. I understand that this is probably not a big deal considering the complaints you get but I needed to notify someone due to the fact that I am a XXXX XXXX I work in a XXXX taking care of very sick patients and COVID patients. The hospital like most is short staffed and the stress level is beyond comprehension to someone who works from home selling loans. I am still beside myself because it is in my mortgage paperwork where I work and the girl who called me called me at work knowing it is a hospital. I know collection companies are not supposed to call people at work. I am not sure if your mortgage company to whom you are in excellent standing are supposed call you at your place of business to sell you refinance loans. Thank you. XXXX XXXX XXXX.
Ps I have not contacted rocket mortgage for any services whatsoever. My loan was sold to them. This is the only reason they have my info.
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| 06/10/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
|
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The loan is the XXXX mortgage/equity line of credit on a home that is currently under contract and ready to close with short sale approval from the XXXX. We have had an approval from the XXXX mortgage XXXX times that has expired due to the XXXX mortgage delaying the process. The XXXX lender has continually stalled, made unusual requests, and changed the contact person we must deal with XXXX separate times making us start the process over each time. The current person we are supposed to work with will not give us an email address and insists the only way to talk with him is by phone, which further delays every aspect of communication since we almost always go to voicemail. The approval from the XXXX in XXXX was stalled by the XXXX asking for another appraisal that had to be paid for upfront by the seller and it took more than two weeks to get an appraiser to the home. We found out later the appraiser was told the appraisal was for a loan refinance and not for what it really was. The XXXX mortgage representative told me that this was all a formality to pressure the first mortgage to give the max they were allowed of {$6000.00} due to it being a XXXX XXXX loan. The XXXX mortgage confirmed this and then offered {$6000.00} as a max amount, but then the XXXX mortgage decided we had to get another appraisal to satisfy their policies. The Seller, the Buyer, the Escrow company, and the XXXX mortgage are all ready to close this loan immediately, however the XXXX mortgage appears to be purposely making it difficult.
|
| 08/25/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I called Quicken Loans on XXXX XXXX 2017, to discuss getting a mortgage to purchase an unfinished house on a 3-acre piece of property. I talked to an upbeat loan officer by the name of XXXX XXXX, who told me the type of loan I requested was indeed possible with Quicken Loans. He told me Qucken Loans is a direct lender and can make mortgage loans many lenders can not.
I told him I wanted to have my mother on the loan and I gave him her income information. He told me, based on her income, the amount of money, {$100000.00} she would qualify for, but he also said he needed to check her credit first. After he talked with my mother and he ran her credit, he said he could not do the loan. I thought this was strange because her credit came out to XXXX. When I asked him why he was turning her down, he said that Quicken Loans does n't do this kind of loan after all, and the house must be completed at closing. When I asked him why he did not tell me this before he ran the credit, he said running the credit only took off a few points and it was not as bad as applying for a credit card. I thought his flippancy towards running my mother 's credit if he " could not do that type of loan after all '' was damaging to her.
Most of all, I am filing a complaint because I believe the lender practiced age discrimination against my mother. Although she is in her late eighties, she has a right to file for a mortgage without being misled about what loan is possible for her, and without having her credit checked for no reason.
|
| 03/01/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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In early XXXX Rocket Mortgage called me suggesting I refinance. They promised on several occasions the closing cost would be below {$2300.00} and promised it be between $ 1400-1700. They promised the mortgage would be between {$1200.00} and {$1300.00} a month. They promised the interest rate would be 2.25 % XXXX XXXX XXXX XXXX mortgage banker promised all these things several occasions throughout XXXX and XXXX. Then THE DAY BEFORE CLOSE they raised the closing costs from approximately {$1700.00} to {$2900.00}. A near {$1100.00} difference on the day of. So I refused and told them to get it back to the agreed upon amount.
The did. And we agreed to close on XX/XX/XXXX. On XX/XX/XXXX I tested positive for covid. I asked SEVERAL TIMES on the phone if we can postpone 1 month. THEY PROMISED each and every time I called while sick my loan wouldnt close and IF IT DID I would easily be able to reapply and GET THE SAME RATES!!!! They lied on several phone calls between several people and specifically by text by XXXX XXXX the entirety of XXXX and XXXX.
I got better and called XX/XX/26 to reschedule the close. They called me back XXXX to tell me they closed the loan application. Told me it was 100 % federal government regulations fault. And then proceeded to tell me in the last 5 days the interest rate sky rocketed and if I wanted to get the mortgage rate I wanted, I would have to pay well over {$13000.00} They lied an incredulous amount of times. They stalled. They changed the prices. I want what was promised
|
| 09/12/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
On Friday, XXXX/XXXX/16, I called Quicken Loans about a potential refinancing of my existing mortgage. I explicitly told the representative what I was looking for, the term of the loan, and the minimum cash out amount that I needed ( {$140000.00} ). I told him that if the cash amount I needed was not possible, I would not be interested in refinancing since it would not serve my needs. He stated that I would be able to get the amount required, perhaps about {$5000.00} - {$7000.00} less ( which I did not object ), and the rate would be 2.99 %. He then said that he needed to " profile me ''. I told him that I would be ok as long as the cash out amount and the rate were accurate ( emphasis on these conditions ). After he ran my credit, he said everything was fine and I would be receiving a good faith estimate shortly. To my surprise, not only the cash out amount was substantially lower - {$120000.00}, more than {$20000.00} less than what I required! - the 2.99 % rate required more than 3.5 % in points, which he did not disclose! I emailed him back twice and received no response. I feel that I was cheated during the process so he could run my credit score and initiate the application, most likely because his compensation is tied to those metrics. He should have disclosed the points and Quicken Loan 's experience in this industry should have been more than sufficient to give an approximate cash out amount based on the closing costs, at the very least that the amount would not approximate my desired outcome.
|
| 11/30/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a an FHA loan and they gave me a preapproval of XXXX then as soon as they got my credit card information and i put the deposit of {$500.00} they broke contact with me and revoked my loan approval on grounds of which were already discussed before they gave me the approavl which was my tip income not being counted. Then XXXX XXXX wrote me an email saying my credit ard would not be charged / I would be refunded the XXXX deposit as no services were received but yet they have failed to stop the payment charged on my XXXX credit card and I now have the charge showing as a payment due. the following is the response eail from XXXX regarding the XXXX deposit - On Wednesday, XX/XX/2018, XXXX XXXX CST, XXXX, XXXX XXXX wrote : Good Afternoon : Thank you so much for reaching back out to me. I am terribly sorry your loan is not moving forward and we have found ourselves in this position. Right now I can tell you that I will be digging into your loan application from start to finish to assess what happened and take corrective action as necessary. In regards to your deposit, I will be making sure we refund this to you in full. Right now there is a pending charge, but I will be having my accounting team remove that pending charge from your card. If you have any questions regarding this, please do not hesitate to contact me.
XXXX XXXX Executive Resolution Advocate Quicken Loans Executive Office Direct : XXXX - Toll Free : XXXX ext. XXXX Fax : XXXX XXXX Every Client Every Time No Exceptions No Excuse
|
| 09/26/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American, Servicemember |
|
I had my original mortgage with Quicken Loans and then refinanced twice. This last time was the worst of XXXX bad experiences.
Each time I communicated with Quicken I was given conflicting information leading to mass confusion. I think Quicken is engineered to confuse. I believe they do this to maximize their fees. I have kept a journal of each person with whom I spoke. No one was willing to put the results of the conversation in writing so I could prove the discrepancies in speaking from XXXX person to the other although the calls are recorded by Quicken.
Finally, after closing the loan in XXXX, I received a statement on XXXX XXXX for an XXXX payment that was not correct. It was the payment based on my old loan and was more than {$200.00} than my current loan should be. I called and spoke to XXXX. She told me the statement went out before my new payment was calculated and that " You do not have any payment in XXXX. '' On Friday, XXXX XXXX I received a statement for a payment due XXXX XXXX. I called and stated I was told no payment was due. I spoke to XXXX XXXX in " senior management '' who told me indeed the XXXX payment was due XXXX XXXX. I had a sense he did not believe me that I was told otherwise by XXXX and I found him abrasive, at best, and cutting me off in mid-sentence.
I did not budget for an XXXX mortgage payment and having a week 's notice imposes a budgeting hardship.I think Quicken should assume some responsibility for this mistake. Waiving the interest for XXXX seems reasonable.
|
| 10/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I purchased my home in the city of XXXX in XX/XX/XXXX. Rocket Mortgage is my lender. Since XX/XX/XXXX my property taxes have been overestimated. Rocket Mortgage estimates that my taxes are {$4600.00} but my actual tax bill for XXXX XXXX was {$2700.00}. I received an escrow reimbursement but the company continues to over estimate my taxes. I have called several times and I have escrow analysis completed per my request to no avail. The following are the dates of escrow analysis that I requested : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. They were all completed by Rocket Mortgage but resulted in no change necessary. I have emailed and uploaded my tax bill for XXXX XXXX taxes which clearly states my home 's taxable value of {$32000.00} and the XXXX % of 100 % and as a XXXX Property class. There is no reason at this point that my escrow balance should be so high. I talked to multiple different specialists and while they agree that I am correct, they tell me they don't know what should be done to fix it. They have also requested research be conducted and the research always comes back stating that my taxes are estimated at nearly double of what they are in actuality.
I feel that this company is essentially holding my money XXXX since I am unable to use it and it is not accruing any interest while in the escrow account. How many other clients are experiencing this? It seems like it would be a pretty convenient way for a large company to claim to have more liquid assets than they actually do.
|
| 06/28/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I have concerns that Quicken Loans is knowingly participating in predatory accounting practices in order to garner higher interest rate return on payments from VA loan recipients. On or around XX/XX/2019 I received an email notice from " Rocket Mortgage '' subsidiary of Quicken Loans that an additional payment of {$2000.00} to my principle had interest deducted. This prompted further investigation on my part. I identified that Quicken has an unpublished practice of applying additional funds as future monthly payments in order to garner interest against those payments. If the funds are less than the next scheduled monthly payment they place those funds in a suspended state until after the next scheduled monthly payment to apply to your principle, and I they are greater than your next monthly payment they apply the funds to a future monthly payment. This was further substantiated by their customer support center. I further identified that rather than applying my 3.25 APR to monthly interest draws they were applying 3.285 interest draws. This amounted to 3 to 5 additional dollars being drawn for interest payment each month. Quicken loans has not provided supporting justification for the change in interest applied and has refused to apply the over charged interest to my principle. They have only agreed to apply the past two months additional payments to my principle and not the interest overages.
Again, Quicken Loans knowingly and with expressed intent defrauded military veterans and possibly others.
|
| 12/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Rocket Mortgage responded to an inquiry I made on a website where they advertised very attractive rates. Their sales agent, XXXX XXXX, contacted me, reviewed my goals and I provided him my credit score ( mid to high XXXX 's ). He indicated that with my income and XXXX my loan should be a slam dunk.
I informed him that I was shopping and that it was important that he be accurate in his representations because I was aware that if he pulled my credit, it could harm me and cost me thousands of dollars if I were not approved, due to unfair Credit Bureau policies that punish consumers who shop between a couple of different mortgage companies.
Because of XXXX 's indications of preapproval, I spent considerable time and effort with him, supplying him my documents and information required. He in turn refused to offer me any mortgage loan similar to what was advertised or similar to what we had discussed. No loan program was offered that would come close to meeting my needs ; Instead, he offered me a 60 % loan-to-value which was ridiculously low. This was contrary to prior indications : XXXX and his employer Rocket Mortgage " baited and switched '' me to an unattractive, expensive loan that would not meet my needs and which could be considered " predatory ''. This has caused me potentially permanent financial harm as they have lowered my credit score by pulling my credit without making a good faith effort to produce a reasonable loan product.
I welcome legal inquiries to my personal email at XXXX XXXX
|
| 04/06/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XX/XX/XXXX - I applied for a home mortgage with Quicken Loan website and a banker contacted me to ask for all confidential information ( income, debt, credit report, assets, etc ).
XX/XX/XXXX - Quicken Loan requested my current credit report. XX/XX/XXXX - Quicken Loan
contacted me via online email saying my debt to income ratio can not qualify for mortgage with them. I totally understand the reason and rejection.
XX/XX/XXXX - Another Quicken Loan banker " XXXX XXXX '' blind called me that she can help me get the mortgage approved this time and ask me again a lot of information. As she walk through the term and rate and cost, she kept emphasizing the call is recorded and ask for my agreement to do business with Quicken Loan ; she requested {$500.00} deposit using credit card.
I disagree with the urgency because I do not have rights to compare bank interest rate offer and terms with others at the moment. I simply ask her to provide me everything on record, such as email, paper mail, etc. She refused and pretend never heard. The worst part is she kept asking me for the agreement to do business with Quicken Loan and ask for credit card for deposit {$500.00}. I deeply concerned about my personal information may be misused by Quicken Loan.
Please please investigate this company 's mortgage practice. I believe they are attempting to take advantage of home buyers who is in tight schedule to secure a mortgage for closing. Thank you.
The call on XX/XX/XXXX is between XXXX - XXXX EST from number XXXX.
|
| 10/09/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I submit my mortgage payments to Rocket Mortgage electronically. In XX/XX/2021, I submitted the payment electronically but was told I used the wrong account. I was charged a late fee of {$50.00} TWICE ( XX/XX/XXXX and XXXX ) for a total of {$100.00}. The company stated the issue occurred in XXXX but I was not notified via mail nor did it show on up the electronic statement until XXXX, 2021. The total in fees was {$100.00}, and due to flaws in their online system I was FORCED to pay the fee with when paying my XXXX mortgage. I changed the checking account from XXXX to XXXX in XXXX, BUT I believe when the company updated their system in XXXX ( changed from Quicken to Rocket ) they changed it back to XXXX. Rocket states it was NOT their fault but rather their service provider XXXX. I asked Rocket for documentation which states a {$50.00} fee would be charged for 2 presentations of NSF electronic payment but as of today - XX/XX/XXXX, I have yet to receive it. Rocket told me to check with my bank but if the bank was XXXX, that would be impossible because that account was closed in XXXX. Rocket Mortgage does not have any information on Fees charged for electronic NSF on their website and I have requested that multiple times of the past 45 days. I feel the fees were excessive and the response and lack of fee documentation unacceptable, especially the 2 month delay in the fees appears on the electronic statement ( email communication went to spam and Rocket claims I entered the wrong mailing address ).
|
| 04/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I recently refinanced my home loan with Quicken loans. I never received my payment coupon. The first payment was due on XX/XX/2020. All of my paperwork was through Quicken loans. They failed to successful send me either via email or by XXXX XXXX payment coupons. I latter found out they had changed their name to Rocket Mortgage. My email server did not recognize this address as my loan had been done through Quicken XXXX. Finally on XX/XX/2020 I received a late notification again from Quicken Loans. I immediately went on line and made the payment and an additional payment. Quicken reported my late payment, which was my first payment on a new loan destroyed my credit score which has made it impossible to get a loan. As a physician during the Covid-19 crisis this will endanger my ability to practice and make my payroll.
My mortgage banker appealed to Quicken and I have also appealed to Quicken to reverse this derogatory remark on my credit. It was caused by an issue with communication between the lender and me. With my prior loan I never had this issue and I incorrectly believed that I had a 90 day grace period to start the first payment. My assumption was that I would either get a written or email confirmation of how to establish payments with Quicken. In addition they changed the name from Quicken to Rocket mortgage. I have talked to another person who had this exact same issue happen to them. I feel that this is unfair at a minium and fraudulant. I have referred this to a real estate attorney.
|
| 07/29/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I am a customer in good standing with my mortgage company, Quicken Loans. I was refinancing my home through this same company and throughout the process there were many mistakes and delays. It was communicated to me that since we were in the middle of this refinance process that our next payment to be paid would be on XX/XX/2020. This was inaccurate information given to me by my mortgage banker and the way I was notified that the payment due was on XX/XX/2020 is when it was discovered by me on my credit report as a past due payment. Quicken did not notify me of this and resulted in dropping my credit score 100 points. Quicken did not contact me in any way regarding a missed payment. Once I was made aware I immediately contacted Quicken I brought my account current. I made attempts with Quicken for them to make corrections to my credit report. Despite the errors on their employees parts and the fact that I have been a long standing good customer that had never been late or missed a payment prior to this they refused to investigate the issue fully or make any attempts to make corrections to my credit report. The last day I spoke to someone in Quicken 's executive department was XX/XX/2020. This account is currently paid in full and closed. The reason that this payment was late was because the Quicken employee gave me inaccurate information. I need help in this situation to repair the effects it has done on my credit score /report. I will attach the documentation that I made this account current.
|
| 02/19/2019 |
Yes |
|
|
|
Web |
|
|
Closing date number 1. XX/XX/2019- postponed due to missing paperwork. Rate lock extended without consent from myself. A fee was charged to me.
Closing date number 2. XX/XX/2019- postponed due to mortgage company 's lawyers delaying on paperwork. Rate lock extended and another fee added at cost of myself. Fault of Quicken Loans and admitted as such.
Closing day number 3. XX/XX/2019- postponed due to seller not being out of house. No fee added bc was still in new rate lock.
Closing day number 4. XX/XX/2019- Postponed due to mortgage company 's lawyers failing to provided all needed documentation and a tax check. Assigned lawyer " on vacation '' and no one could locate paperwork. Paperwork found on XX/XX/2019 but unable to schedule new closing by new rate lock deadline of XX/XX/2019. New rate lock extension added, cost to myself. Quicken admits fault on their end but still charges me.
Closing day number 5. XXXX- Quicken contacts my attorney and states that I requested a new closing for XX/XX/2019, which I never did. Quicken also messages me at XXXX the day before asking for more paperwork that needs to be to them by XXXX that day for closing to happen on XX/XX/2019. Knowing that this was impossible since I was at work from XXXX to XXXX. They know my schedule by now, also the same person had contacted me on XX/XX/2019 asking for different information, which was provided, but know needed more. Again, another delay. So far delays caused by Quicken and their lawyer has costed me over {$1400.00}.
|
| 07/18/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I tried to access federal information about insured mortgages and then searched for an online application. I did not notice that the link I clicked on, which appeared to be a website supported by HUD, was actually something called Rocket Mortgage. I was very clear that I was seeking a first time mortgage, clicked on something to that effect, requested application to apply for first time mortgage. I was redirected to a site that entailed my creating an account with Rocket Mortgage, which I, reluctantly, did. Only when I had completed that account creation did it become apparent that my " account '' was for refinancing a mortgage. I exited the account platform and tried to sign in to access a first home buyer interface. I was not permitted to do so unless I created a second account -- a completely additional account, new password, with all my personal info. This doubling up of a single company 's account with dual accounts for me is part of a persistent scam of impersonators for me on line. I tried to locate information to close the scam account and was not permitted to do that, either. I submitted a complaint to the company about this state of affairs. I have zero confidence that the scam account will be closed even if I get a ( probably fake ) email being all kinds of solicitous of my belief to that effect. So now there is a fake Rocket Mortgage account out there with my personal information and good credit score to be used by people impersonating me on line and very little I can do about it.
|
| 08/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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|
My husband & I have a Trust and decided to re-finance for a lower rate. There was to be 2 closings ( one for Trustee to take property in and out of the trust, and the other on XX/XX/XXXX for my husband & I to close the refinance contract in the amount of {$230000.00}. ) With the closing, we requested {$29000.00} cash to close. The disbursement date was to be XX/XX/2020. On XX/XX/2020 I sent an email to the title company, providing the Trustee 's contact information. On XX/XX/XXXX I specifically requested 2 separate closings ( with us and the Trustee ). It took the Mortgage/Title company from XX/XX/XXXX to XX/XX/XXXX to determine that Trustee paperwork had not been completed. Finally Trust paperwork was signed and notarized XX/XX/XXXX, so again we expected our {$29000.00} to be disbursed. Today is XX/XX/XXXX and apparently more Trust paperwork was missed or has to be re-signed. On XXXX XXXX another confused notary called us to schedule yet another set of Trust closing documents. AS OF XX/XX/XXXX our OLD MORTGAGE HAS NOT BEEN PAID OFF ( making our mortgage payment {$190000.00} PLUS interest late. ) Expecting our $ XXXX to be wired to our bank, we scheduled payments to our credit card companies. SO we were not able to pay those bills - making them late/missed payments. It is WRONG that our new Mortgage has been set up in the system, and we now owe the 1st mortgage payment on XX/XX/XXXX. How could our Mortgage debt be set up, yet the Mortgage/Title Company still won't release our cash back funds?
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| 02/19/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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XXXX/XXXX/XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX VA XXXX Quickenloans/Quickenloan XXXX XXXX, XXXX on my XXXX REPORT This letter is your formal notice to cease your unauthorized hard inquiries into my credit report and, a formal demand that you immediately contact the credit reporting agencies and credit bureaus XXXX, where your organization has made inquiries into my credit history, to have your illegal inquiries removed. Be advised that I will be checking my reports to ensure you have had the following unauthorized inquiries removed : Quickenloans/Quickenloan XXXX XXXX, XXXX To my knowledge, I have not signed any documents authorizing your organization to view my credit history therefore, your inquiry into my credit report violates the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer.
If you are in possession of any document that you believe authorizes you or your organization to make inquires into my credit report, I respectfully request a copy of this document be sent to my address listed above so that I may verify its validity. Given the amount of identity theft, I 'm sure you 'll agree that verifying your information is in your best interest.
Finally, assuming you do not posses inquiry authorization, I request that, after removing your unauthorized inquires from my credit profiles, you also remove all of my personal information from your records and send me confirmation that you have complied with my requests.
Sincerely, Signature XXXX XXXX
|
| 03/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
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I was contacted on XX/XX/2020 at XXXX XXXX by an individual named XXXX XXXX. He was calling from Quicken Loan to ask about a refinance of my current mortgage. He stated that the rates lowered and now would be a great time to refi. I asked what the current rate was and he said he was unable to provide this information without a credit check. I thought I was pretty clear when I stated that in XXXX the rates did not make sense to refi and I did not want another inquiry on my report. I gave him my approx credit score and asked if he could give me the details based on the info provided.
He said yeas but would need to confirm some details ( birth date and social ) and could go to work on the numbers. He did not request permission again after being directly told I did not want him to pull credit. I have assumed that he was using the info I provided as requested.
He then pulled my score without consent and then got back to me with the details.
I filed a complaint and a quicken team member XXXX XXXX conducted an investegation. On XX/XX/2020 on XXXX he called to inform me reviewed the case and stated that he did note where the loan officer asked for permision and I stated I did not want a credit check but concluded I had " implied '' consent by calling quicken. I pointed out that I got an unsolicited phone call from quicken that that I did not call him. He then changed his story and said that I gave consent by providing personal detail such as social and birth date and that that implied consent.
|
| 12/19/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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Web |
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We had Quicken Loans as a mortgage lender from XX/XX/XXXX through XX/XX/XXXX. We refinanced at that time with XXXX as our new mortgage lender. We have had XXXX as our mortgage lender since.
On XX/XX/XXXX, Quicken Loans contacted our home insurance provider ( XXXX ) and requested the below : 1 ) Change the name of the mortgage provider on our home insurance policy FROM XXXX TO Quicken Loans ( thus changing the mortgage e-clause ) 2 ) Change the payment preferences FROM us ( XXXX XXXX XXXX TO Quicken Loans. They indicated they will not be escrowing the funds from our monthly mortgage statement. ( Note : We have always paid our home insurance in full the minute we renew. Additionally, Quicken Loans is obviously not our current mortgage lender ... so they are not issuing any statements to us. ) 3 ) Quicken Loans requested our home insurance policy information ( which XXXX provided XXXX which included our active mortgage loan number with XXXX.
I called on XX/XX/XXXX and spoke to XXXX. that works at XXXX. She provided the information of what was changed and indicated that XXXX is legally able to provide information to mortgage companies that have names and addresses of XXXX 's customers.
I am very uncomfortable and feel violated and am not sure why Quicken Loans would call on a loan that is not active ( for well over a year ) to obtain my personal information ( including my active mortgage loan number ), change my payment preferences, and update my current mortgage information to their name?
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| 04/24/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I was dealing with Quicken Loans/Rocket Mortgage on a refinance. From the beginning I was very specific about my situation and made them aware that I had a second mortgage on the home due to a loan modification a few years back. I was very clear with them about my intent to refinance in order to pay off this second mortgage. From the beginning I was told this was not a problem and that they could make it work. They made me pay {$500.00} for an appraisal of the home which came back with mistakes. One bedroom was missed, the central AC unit was not noted and the report indicated I have a drop stair attic which is not even true. After jumping through many many hoops, 3 weeks after the process start I was contacted by one of their supervisors to let me know they had found something when they pulled the deed of the house. They had found a lien/second mortgage on the home. I was baffled and confused because they were aware of this and this was the whole purpose for the refinance. Not only that, they had already pulled the deed on the home 2 weeks before this and were aware. I was told by this supervisor that in order to make the refinance work I now needed to pay off this second mortgage to the tune of $ XXXX. They essentially wasted my time and led me with deceptive practices to try and make this deal. I would like them to refund me the {$500.00} I spent on the useless appraisal with partial and incorrect information. Its crazy how companies can do things like thi to people and get away with it.
|
| 09/19/2019 |
Yes |
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Web |
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I closed on my home on XX/XX/XXXX with Rocket Mortgage/Quicken Loans. Before closing, I provided Quicken Evidence of Insurance documentation for my FHA loan showing a full balance due of {$1900.00} to be paid by the Mortgagee ( see attachment ). At closing, Quicken only collected 4 months of insurance for a total of {$650.00} and subsequently only paid {$160.00} to my insurance company. On XX/XX/XXXX, Quicken made an unanticipated disbursement of {$1700.00} to my insurance company. I called Quicken and asked why they made an additional disbursement and their only resolution was to spread the shortage out over 24 months. I should not have to pay for their mistake. On XX/XX/XXXX they made another unanticipated disbursement out of my escrow account iao {$1900.00} to my insurance company. I contacted Quicken via email the same day and was told the additional disbursement was made to prevent a lapse in coverage and to send any refunds from my insurance company to fund my escrow account. I now have a deficit of - {$3700.00} in my escrow account due to poor origination AND servicing. This is EXACTLY how consumers are setup to fail. I provided all the required/accurate documentation upfront and am looking at a payment increase that will exceed what I am able to afford. Where is all of this money? I want Quicken to pay for their mistake iao {$1700.00} and find that extra disbursement they can't account for to put back to my escrow account. Please help as my requests to them have fallen on deaf ears.
|
| 05/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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|
Web |
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Around XXXX/XXXX/XXXX I received an unsolicited call from XXXX XXXX, ( of Quicken Loans ) wanting to discuss refinancing my loan. He asked for permission to run my credit report I DID NOT GIVE HIM PERMISSION. I later found out that he ran it anyway. I filed a complaint with the company and wound up speaking to XXXX XXXX. He admitted that I did not give him permission, his defense was I did not tell to not do it. IT IS ALSO IMPORTANT TO KNOW THAT QUICKEN LOANS REFUSES TO GIVE ME A COPY OF THIS RECORDED CONVERSATION. I think it is obvious that the only reason they would n't provide a copy is that it would prove they lied. In an attempt to make this go away, I offered to not file a complaint if Quicken would refinance my loan with no cost to me. ( I had paid Quicken over {$5000.00} in closing cost on this loan in XXXX XXXX. On XXXX/XXXX/XXXX Quicken made an offer to refinance for {$7300.00} in closing costs which completely ignores my request. I started working with XXXX ( XXXX ) XXXX. She has demonstrated she has no desire to right this wrong. She told me to work with XXXX XXXX. He called and left a voice mail message, promising to call me the next day. HE DID NOT CALL AS PROMISED. When I complained to XXXX XXXX about the broken promise she had XXXX XXXX finally call me. After offering to PAY DOWN THE LOAN BEFORE REFINANCING ( remember they have the loan ) his offer was one with {$11000.00} OF CLOSING COST.
I CAN BE REACHED AT XXXX.
This is a serious complaint and I hope you will help me.
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| 05/13/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
Quicken Loans, aka Rocket Mortgage refuses to follow the new law " Blue Water Navy Vietnam Veterans Act of 2019 '' They are requiring a 10 % down payment from us to approve our mortgage application for a home in XXXX XXXX, CA. The county conforming loan limit is {$510000.00}. They say we can not get a XXXX down VA mortgage above this limit. They stated that we must pay 10 % down payment on a VA loan if it is above that limit. We brought this law to their attention and they refuse to honor and follow the law.
Because of the Blue Water Navy Vietnam Veterans Act of 2019, VA borrowers can add the ability to purchase above the county loan limit without needing a down payment. Starting XX/XX/XXXX, veterans with full VA loan entitlement can now borrow the full loan amount without needing to factor in a down payment. ( please note, this is not just for " Navy Vietnam Veterans ''. The act is for ALL veterans ).
Reference is here from the VA : https : //www.benefits.va.gov/homeloans/documents/docs/bwn_faq.pdf. We draw your attention to the last bullet statement in the first FAQ that states : " A removal of the effective loan limits for VA-guaranteed loans, closed on or after XX/XX/XXXX. This may be especially of interest to Veterans seeking to obtain what are commonly referred to as jumbo loans, or to Veterans living in higher-cost markets, as VA borrowers with full-entitlement may now obtain no-down payment VA guaranteed home loans in all areas of the country, regardless of housing prices. ''
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| 08/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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|
The company is Rocket Mortgage. I went onto my mortgage account page and was immediately stunned because there was a big change in my monthly payments.
I contacted Rocket Mortgage and was told that what happened is that they accessed my escrow, mainly the county taxes on a way lower tax amount then they should have and that I will either need to pay a lump sum of what I owe or pay it spread out over 12 months. Now my monthly mortgage payment is way higher then expected which is going to cause a definite hardship to my life.
Now my new monthly payment which is coming up in XXXX, is being based off of this much higher tax amount PLUS the large shortage. The large shortage is in the amount of {$4200.00}.
Before this change my monthly payment was {$550.00} and now its a whopping {$1100.00} because I can not afford to pay the {$4200.00} in a lump sum payment so now it's going to be spread over 12 months on top of my higher tax rate.
So now I'll be struggling for an entire year because I have utilities, credit card bills, car payments to pay on top of this. Not sure how I'll even afford to eat.
My new Mortgage payment would have been around {$790.00} ( affordable ), if they had calculated more accurately on taxes. Now I must play catch-up and pay {$1100.00} every month for an entire year to pay the {$4200.00} off.
If this was a small change it wouldn't be much of a problem but I feel like this is a large difference and due to rocket mortgage I now have to struggle to keep my home.
|
| 07/27/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Rocket Mortgage. I applied for a VA loan through Rocket Mortgage to buy a home. My plan was to sell my previous home, but I did not want to do a contingency loan for the new house. I spoke to the loan officer who recommended an application for the VA loan at 0 % down for the new house. I was told that if I sold the previous home AFTER I closed on the new home that I could apply a large payment to the principal of the new mortgage and that the payments would be restructured to reflect the reduced principal balance. I proceeded with the loan, closed on the new house, and sold the old house. From the proceeds of the sell of the old house I saved about {$40000.00} to apply towards my new mortgage principal balance so that I could reduce the payments. When I called the loan officer ( a different person ), I was told that VA loans are not eligible to be restructured. I can make a large payment to my principal, but it will do nothing to restructure the loan and my payments will remain the same. Now Im told the only way to reduce my payments would be to re-finance and apply the extra cash as a down payment. The problem is that I do not want to pay closing costs AGAIN and interest rates have gone up significantly since I locked in my rate on the new house ( I closed at less than 3 % ). Because of the the misleading information I was given, my payments are several XXXX dollars more per month than I expected to be paying, which has created a hardship financially. How can we rectify this situation?
|
| 10/30/2020 |
Yes |
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Web |
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A closing date was set for XX/XX/XXXX and Quicken loans did not honor it and it was the date they set. XXXX XXXX and XXXX XXXX said there is a three day waiting period in which they can not fund the loan. In XXXX of XXXX, Our Federal Government put into place the Interpretive Rule, managed by the CFPB, allowing consumers to waive the three day TRID waiting period if the waiting period was causing a financial hardship due to the pandemic. I have been living in a hotel for nearly three weeks and boarding my dogs due to the sale of my home and XXXX not being able to close in time. This is certainly creating a financial hardship by having the closing extended. I put it in writing and sent it to multiple people at XXXX including the people mentioned above as per a real estate attorney requested saying they are Federally mandated to waive the three day waiting period. XXXX refused to follow the Federal mandate and honor their closing date. The sellers of the home I am purchasing flew in from Florida. Soon I will not have the funds to close and to keep living in a hotel and boarding my dogs. I am asking for assistance with XXXX loans. I also told them both this on a recorded line and they just keep saying they will get back to me. I have hired movers for the original closing date and two sets of realtors and a family from Florida, as well as the title company are all expecting the closing to be on XX/XX/XXXX and we were just told it will not close on XX/XX/XXXX. I appreciate your assistance.
|
| 09/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I originated a loan with Quicken Loans in the spring of 2014. At that time I elected to pay my own taxes and insurance and for go a ESCROW account. Last year, I paid my property taxes one business day before it was due to the City of XXXX. I was assessed a late few. I called the City and gave them the transaction number and the operator told me it would be removed. I never received any further correspondence from XXXX City. I called in and they confirmed that the late fee removal is being handled under confirmation number XXXX.
I received a notification from Quicken Loans regarding a shortage in my escrow account, which doesn't existing as I have never held. I explained to the operator the situation and that I would be paying my taxes on time as I did since 2014. I then paid my property taxes online. I later learned that Quicken Loans just went ahead and paid my property taxes for me with my approval, which resulted in a double payment. Additionally, according to the " Resolution Advocate '' at Quicken, they use a 3rd party name XXXX to track this payment. I did not authorize this and was never made aware of it until today.
I was notified that my mortgage would go up {$710.00} ( see statement ) because of this issue. I simply cant afford my mortgage nearly doubling to no fault of my own. Additionally, {$710.00} per month is significantly higher than required to pay my property taxes ( see attached ) .I have discontinued the autodrafting on my account until this matter is resolved.
|
| 08/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My home insurance policy ( XXXX ) was due to be paid out of my escrow account ( Rocket Mortgage ). I checked my dashboard on my Rocket Mortgage account, and it a banner stated that my home insurance was going to be paid.
On XX/XX/XXXX, we received notification from our insurance broker that our policy had not been paid, and was about to be cancelled. I called and spoke with Rocket Mortgage, and the agent said that when they acquired my loan in 2021, they tried reaching XXXX to inform them that they were our new servicer but had not heard back from them. The Rocket agent called over to our broker and was able to switch the servicer within 60 seconds using the automated system, while I was on hold.
The check was sent out via USPS to XXXX- for which we are still waiting for this to be credited. ( Our policy lapses on XX/XX/XXXX. ) I noticed that because this payment was not sent, we incurred a {$15.00} late fee from our insurance company. When pressed for reimbursement, Rocket Mortgage told us to contact XXXX. XXXX has told us to deal with Rocket Mortgage.
It is my belief that since Rocket Mortgage ( 1 ) has the fiduciary responsibility to pay this bill on time from our escrow, ( 2 ) failed to secure themselves as the servicer of our loan with our insurance company in a timely manner, and ( 3 ) failed to perform a function of their role, this fee should be their responsibility and not a penalty that I should be forced to burden by them.
I appreciate your assistance.
Thanks, XXXX
|
| 11/28/2018 |
Yes |
- Credit card or prepaid card
- Gift card
|
- Advertising
- Changes in terms from what was offered or advertised
|
|
Web |
|
|
I approaced Quicken Loans in XXXX for a mortgage refinance. They were offering a " Match or Beat Offer '' where if they can't match or beat the offer they were to send a {$250.00} gift card. I decided to pursue the refinance with a different company because of a better rate and then later approached Quicken Loans to obtain the gift card on XX/XX/XXXX. At that time they asked me to send all documentation which I did and they responded stating that the gift card should be issued to me and that I should expect in 4-6 weeks that takes us into early XXXX. I received the gift card sometime in XXXX. I did not try to use it until XX/XX/XXXX then again several times in this year. All my transactions were rejected. I called the customer service number on the back of the card but they could not find my card. Then I decided to call Quicken Loans and they asked me to check the expiration on the card. The expiration date was set to XX/XX/XXXX and this was a card that was issued in XX/XX/XXXX. They stated on the call and in emails that it is wierd for a gift card to expire in 3-4 months from the issue date and agreed to look into the matter. But all my attempts at resolving the dispute amicably ended in trash. In my latest email conversation they stated that they changed to an yearly expiration on their gift cards after XX/XX/XXXX. But even with this story, since I received my card in XXXX, it should have had the right expiration of 1 year instead of 3-4 months. Please help me resolve this incident.
|
| 03/27/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
In XX/XX/XXXX, Quicken Loans , Inc., denied my application to refinance my home mortgage. After I complained about the refinance rejection, on XX/XX/XXXX, my application to refinance was conditionally approved. Later on it was denied again. This occurred despite the fact that my property was appraised at XXXX, and I have {$160000.00} in equity. However, the property appraiser indicated that it was not being used at its highest and best possible use.
My immediate area previously was occupied by single family residences. Nevertheless, in the process of gentrification, the former single family home lots, such as mine, now contain multiple residences. Of course that is a process over which I have no control. Nevertheless, I have been denied mortgage refinancing because of it.
Use of that policy by Quicken Loans , Inc., will have an adverse impact on minorities in this area, since those single resident lot owners who remain in the community after gentrification are more likely to be minorities. In effect, a disproportionate number of us will be more likely to be denied mortgage refinancing on that basis. Quicken Loans, Inc., would not be adversely affected by refinancing my home. Gentrification has caused property values to increase significantly on both single and multiple home lots. Consequently, Quicken Loans, Inc., would not be taking an unreasonable risk by refinancing my mortgage. Its failure to do so amounts to racial discrimination in mortgage refinancing. That should be illegal.
|
| 10/16/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We applied on XX/XX/2020 and were told 45 days, but not advised that it could take longer.
XX/XX/XXXX, called to inquire on the status and was advised that they were waiting for confirmation of the mortgage payoffs for the Primary & second Mortgage and that they may require a signed request from us. We immediately signed and sent back these forms that night.
I didn't see any updates to the XXXX process so uploaded the payoff letters I obtained from XXXX XXXX on XX/XX/2020, & XXXX. XXXX on XX/XX/2020.
Contacted again on XX/XX/XXXX for another update and was told there was a holdup due to the 2nd mortgage payoff was missing the property address. I escalated this and have been dealing with XXXX XXXX.
I obtained an updated letter from XXXX. XXXX with an adendum to include the property address on the 2nd. Emailed XXXX so she could advise the appropriate teams who confirmed this was cleared to move the loan forward.
Followed up on XX/XX/XXXX and was advised they were waiting on tax confirmation.
Followed up on XX/XX/XXXX and was advised the loan was undergoing a final review, from XXXX XXXX.
Followed up today and was now advised they needed an updated payoff letter from XXXX XXXX since the balance had changed. The original payoff letter is good until the XXXX. Therefore this was unnecessary.
Due to them not providing a true estimated time frame of completion and continually finding reasons to delay closing, is reasons enough to file this claim. This is causing us hardship.
|
| 11/26/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
Quicken loan and fraudulent claims to get you to refinance with them. This is a VA loan, my husband served his country for 20 years to be taken advantage of and lied to so someone could make a few dollars. The lending agent from Quicken loans specifically told us our payments would be applied to our loan every two weeks as paid and not held in suspense. Once the loan was cleared we became aware of the fact that the funds that are automatically taken out of our account were indeed held in suspense until the full monthly payment is collected, plus an extra XXXX a month and then all of the funds are held until the date the payment is due. The loan we had previously was done the same way and we were emphatic about my payments being applied every two weeks. The end result is we paid XXXX in closing fees to get exactly the same thing I had before. They are auto deducting my payments every 14 days and holding them until the until the due date so we are not getting credit on the interest for paying every two weeks, nor for paying early, nor for paying extra monthly. I was directly mislead on how my funds would be credited in order to claim XXXX + in closing fees. When I complained to QL I was told that they have retrained their lenders to not tell people this but they were unable to do anything for us. We requested that they refund the fees they charged to gain my business by lying to us and we were told that was not their problem and they could not refund any money.
XXXX XXXX XXXXXXXXXXXX
|
| 07/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
My mortgage was transferred from Rocket to XXXX XXXX for service in XXXX of 2022. No communication was made to me to let me know about this.
Rocket Mortgage and XXXX XXXX neglected to share with each other my contact information and made no attempts to contact me and let me know my payments would no longer be made to Rocket via auto pay.
XXXX XXXX did not have my phone number, email, or correct mailing address. They stated that none of that was provided by Rocket Mortgage. Attached is my completed profile on Rocket showing all contact information needed. XXXX XXXX did not make any attempts to contact me within XXXX days of transfer.
While XXXX XXXX made no effort to contact me by phone, email or mail, they did take the time to report my mortgage payments as late even though I had no way to know they were now my servicing company.
XXXX XXXX reported my mortgage as past due and late over not receiving payments. I was unable to send payments as I did not know my mortgage was transferred and that auto payments sent to Rocket had been terminated by Rocket.
Upon becoming aware of this issue, only by my credit reporting service. I looked up who made the negative report and confirmed it. Paid the account immediately to be up to date and set up automatic payments.
Rocket Mortgage and XXXX XXXX collectively failed to supply each other with my contact information then chose to damage my credit when I can not make payments to them anymore as I am not informed of the changes made.
|
| 03/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
On XX/XX/2021 I contacted Quicken Loans about obtaining a mortgage loan for a house I had just gotten under contract with ; XXXX XXXX XXXX, XXXX XXXX, NC XXXX. On the advice of my real estate agent, XXXX XXXX, I specifically asked how quickly an appraisal could be ordered and when we would have the report by to ensure we would have it prior to our due diligence period ending on XX/XX/XXXX. I was assured by XXXX XXXX that the appraisal would take place on XX/XX/XXXX and the report would be returned to me no later than XX/XX/XXXX. Over several phone calls to XXXX, and XXXX XXXX before and after XX/XX/XXXX, we were assured that the appraisal had been conducted and that Quicken Loans was urgently working to obtain the report and give it to us. After the due diligence period ended on XX/XX/XXXX my real estate agent and I continued to follow up with our points of contact at Quicken Loans and on XX/XX/XXXX were informed that the appraisal never happened and there was no report to send to us. The original closing date for this sale was XX/XX/XXXX. Quicken Loans was aware of this starting on XX/XX/XXXX. During this time they provided many assurances via phone and email to myself and my real estate agent that they were " urgently working '' to resolve this issue and addressing this with management at Quicken Loans and the Appraisal Management Company. To date I have seen no evidence to prove anything has actually been done to honor the original closing date, or expedite a new closing date.
|
| 06/29/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I submitted a request to get refi-mortgage options and was called by Quicken Loans on XXXX/XXXX/15. The same day the loan was setup. I had said that I wanted a 30 year fixed with {$0.00} at close and {$0.00} out of pocket. I was told from Quicken Loans representative that it could be done and began delivering information that they requested of me. By XXXX/XXXX/15 they had all docs and was sent to underwriting. Over a month went by and then I received a call from QL stating that I would need to bring bring money to close. ( approx XXXX ) I began asking how this could happen and explained to them that was n't our deal. I was told that I could step away from the refi in which I explained that rates had moved and I could not get the same deal with another mortgage broker. ( I was offered the same deal at the start of this process with another mortgage broker but went with Quicken Loan after they said via email " If I commit to there company right now they could do the same deal '' ) Now I am stuck with a deal which much different than what I was told with a higher interest rate/monies atclose and QL loan appears that they did nothing wrong. Even though they said they made a mistake as all of the calls are recorded. It appears that they bait and switch you and use predatory practices to get you in the door. I think its very unfair and that they have no integrity. I have some email communications that I cant save down from my yahoo account. Please let me know and I can forward them on.
|
| 06/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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I refinanced for a lower interest rate with Quicken Loans and have asked to have paper statements mailed to me and they refuse to mail them out before the XXXX of each month. My mortgage payment is due on the first of the month and I usually dont receive it till almost the last day of the month, so by the time I mail my check and they receive it I am running into the that 2 week grace period. I have asked several times if my statement can be mailed out sooner and they always adamantly refuse. I left for vacation on XX/XX/XXXX and had still not received XXXX statement. I called to make a credit card payment over the phone and they refused it. I was forced to give them my personal banking information in order to make a payment so I wouldnt have a late payment. I feel like that is wrong. I feel I shouldnt have to do that nor should I have to go thru the stress every month waiting on my statement which doesnt come until almost the end of every month so Im constantly in that 2 week grace period wondering if they have received my check. Ive had several different mortgage companies over the years and have never had any issues on receiving my statements in a timely fashion. I dont feel asking for my statement to be mailed to me sooner so I can make my payment on time ( not in the 2 week grace period ) is not an unreasonable request. I would appreciate any help from you in resolving this matter. I have since returned from vacation on XX/XX/XXXX and have still not received XXXX statement.
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| 08/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I apply the loan and also shop around to get best rate and best discount for my refinance. I receive letter from QuickLoans to ask to contract that they will give me better rate or they will give me {$250.00} Visa prepaid card if they are not able to match or beat my lender. I fill out online all my information and someone contact me. I have to go over 30 minutes to contract and another 20 minutes with the loan officer. But their rate is too high over 4.00 % or I need to pay points to get 3.99 %. It is too high, so I am ask regarding the letter promise/send to me. He make me contact other department to get paper. I fill out and even submit the loan estimate estimate that it shows my lender offer me better. However, they told me that I need to submit both loan estimate document and Closing Disclosure document, which I did on a few day ago, to submit to them. However they denied say that my document is not good enough to get $ XXXXVisa GC. I think they are not a great person to loan. I go to website and try to chat with someone. After enter for 15 minutes and ask my information, he just close the screen. I want to complaints to notice that other don't trust and use this since this company is very not what they promise and not try to resolve the problem, but disconnect and did not answer. This is bad if you go with them. They will promise and later there are some problem with the loan, nobody will help you. Try to avoid this company as I write to notice and don't do loan with them.
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| 02/25/2022 |
Yes |
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- Trouble during payment process
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Web |
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In XX/XX/XXXX we refinancied our mortgage with Quicken Loans/Rocket Mortgage after they contacted us about how much we could save per month due to the lowering of interest rates. They projected that we would be saving approximately XXXX XXXXXXXX from our current payment. We decided this savings was worth losing a year on our mortgage and went through with it. In XX/XX/XXXX we were told that there was a {$3000.00} shortage in our escrow account and that our mortgage payment would be increasing XXXX XXXX due to this shortage, bringing us right back to where we began a year ago. Now, we're out the closing costs and the year of payments from doing the streamline mortgage and our payments are right back where they were before we refinanced. The resons I am given for the XXXX shortage are not adding up. There has been no increase in our property taxes or homeowners insurance. I feel that I was presented with this great savings so that I would go through with the refinance and now, a year later, I'm being told that my mortgage payments will return to where they were before I refinanced, something that I had no longer budgeted for or expected with no change to anything that would cause such a signifigant increase. I feel that this is a shady business practice to get customers to refinance and then a year later put them right back where they were after they are now already paying longer on their mortgages, are out closing costs, and are no longer budgeting for this significant increase.
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| 02/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My loan/servicing was recently purchased by Rocket Mortgage. I set up my account with their online servicing over the phone with them and had to get my escrow accounts corrected. When I mentioned dropping mortgage insurance, they tried to push me into refinancing, even though I told them no. This was taken care of and there was no reason for them to contact me again in reference to the new servicing. They continually call me to go over my account which I already have done, in an attempt to get me to refinance my loan. They have provided miss-information about refinancing and what they could do. They continue to call and are harassing me even after I've told them I do not want to discuss any type of refinance or review of my loan, since I went through the process with them already. I'm a licensed loan originator and I work on loans every day. I know the process for removing mortgage insurance and shouldn't be told I should refinance. I told them I was not interested in refinancing or looking at any additional loan options. I allowed them to give me a sales pitch and the information they were implying was incorrect, I assume because they have inexperienced employees pushed by managers to badger clients into agreeing to speak with one of their loan officers.
It is wrong for a company to buy a bunch of loans so that they can legally call and harass the borrowers, and mislead them just so Rocket Mortgage can profit by miss leading people into refinancing their current mortgage.
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| 05/08/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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To whom it may concern, Quicken Loans advertises financing as easy as 1-2-3 but that is not the case. In fact many real estate agents I have worked with say quicken is not a good way to go. A : Quicken has held me hostage to " conditional '' approval of my loan- even after all of my objection deadlines for the property that I am under-contract for. This strategy gives them the upper hand and lets them set the terms. B : Quicken requested repairs to the property that were not requested by the appraiser and not considered an impact on the valuation of the home. They said, " Its something they just wanted done. '' It almost killed the deal, cost me money on a property I do n't own yet and made it impossible to do an appraisal objection since it was quickens request- not the appraiser. C.Quicken has asked for documentation for every amount down to {$100.00} going in and out of ALL my bank accounts. Basically causing me the inconvenience of 'freezing ' my account activity so that they will not HARASS me with any more documentation requests.
D. Quicken keeps on coming up with new " problems '' they had n't noticed before like asking me to pay off my auto-loan to qualify AFTER they had already qualified me. The auto-loan had been there all along. It is my professional opinion and that of my legal counsel that quicken is doing whatever they can to block this loan. E. Quicken has repeatedly attempted to find ways to charge more points to my loan so that it is more profitable to them.
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| 01/04/2023 |
Yes |
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Web |
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I sold my home. The closing date was XX/XX/XXXX. I received a payoff amount that I then gave to my real estate attorney. The title Company verified the Closing amount with Rocket Mortgage associate and then proceeded to wire the money. 11 days later ; The Mortgage Company said they gave the wrong payoff amount! The day of the closing ; Checks were cut and Realtors and Attorneys got paid. I only found out today when I thought they sent me my 1098 form that it wasnt closed. Thats when they made me aware and then they returned the wires amount back to the mortgage company today on XX/XX/XXXX. I asked for the Executive Manager and no one is available for at least 48 hours while my loan is accruing interest. I also asked for an explanation and a new payout amount in writing which they didnt do. The house has been closed on and I am not the owner r according to the attorneys. Rocket Mortgage gave the wrong pay out and its my issue. I feel like its a bait and switch and Im being discriminated against. No notifications etc. Just to get more money that I dont have .I was on the phone on XX/XX/XXXX for 5 hours spoke to different people.. None did nothing. Very frustrated and would never recommend anyone to them. Unprofessionally treated and now the title loan company has over {$200000.00} sitting there waiting for a payoffAfter Rocket Mortgage had it for over a week gaining interest while Im losing more moneyI asked for the accounting information and payoff in writing and got neither
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| 12/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Quicken loans is my current mortgage company who I recently refinanced with in XX/XX/2021. I received 4 phone calls from them today XXXX, when I answered I was connected with a mortgage broker, I explained that I just refinanced and that I was not interested, she then tried to get me to refinance to do a cash out since home values are so high, she then told me she could look into getting me a better rate. She asked if my current employment and income information was still accurate along with asking if there were any liens or judgements on the property. She then put me on hold for about 5 minutes, during that time I received an alert for a credit inquiry from XXXX. When she came back on the line I asked if she ran my credit and she said yes, I told her she did not ask my permission to pull my credit and she replied that when she asked about the liens and judgements on the property it was because they may not show on my credit. I explained to her that is not considered consent to pull credit and that I never agreed to submit an application, she assured me there was no application, however, when I look at my quicken account there is an active application out there. Quicken should be held accountable for their aggressive sales tactics. Had I not been in the home finance industry for 14 years I may not have caught that she illegally pulled my credit. In addition, she did not disclose her XXXX number and by the way the call was handled Id be surprised if she is actually licensed.
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| 10/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Please refer to Complaint ID XXXX ) filed on XX/XX/2021.
Rocket Mortgage refunded to me the {$340.00} they erroneously paid on XX/XX/2021.
Excellent! Thank you!
BUT...
Here we go again.
I just received from Rocket Mortgage a " Lender Placed Flood Gap First Letter ''.
Wouldn't you know it is an exact copy of a letter they first sent to me just five months earlier on XX/XX/2021.
Last night I had just drafted another complaint to you about Rocket Mortgage who had ( in addition to the " force-placed flood gap '' scam ) purchased TWO homeowners insurance policies for me -- kind of forgetting that their extending a mortgage loan to me in the first place had required me to prove that I had already paid 12 months of homeowners insurance -- the cost of which was ALREADY factored into the escrow payment in my monthly payment.
Just as I finished drafting the complaint, it turned out to have gotten resolved, though not before they had withdrawn {$380.00} from my bank account in excess of what I truly owed. They told me they are refunding that amount.
For details, please see my submission under " Tell Your Story ''. ( It includes the complaint I had drafted ; I attach a copy here. But maybe you shouldn't send it to Rocket ; it would tip them off, if it really is a scam. ) I have also notified XXXX. XXXX XXXX that its rating of Rocket Mortgage as # 1 in mortgage servicing in the U.S. " eight years running '' is seriously stale if not suspect, given the experience I have had.
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| 11/05/2018 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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Quicken Loans holds my home mortgage ( VA ) - on XX/XX/XXXX I had solar panels installed using a separate loan company. I contacted Quicken loans to see about combining the solar loan with my home loan to have one payment. Instead of doing what I requested they took it upon themselves to determine my escrow would be short {$1800.00} - even though I've check with the appraisal company and they have not increased my taxes. QL is now requiring me to pay and addition {$1800.00} in addition to my normal taxes without any documentation from the tax office. I applied for the Home Solar tax exception which I will hear back from in XX/XX/XXXX. However QL will not drop the increase on my home escrow until XX/XX/2019 IF i get the exemption. I'm curious how they can tax me when the appraisal district has not done so. Is this not taxation without representation?? I'm furious and have talked to several people only to get upset by them more and more. The last person said my only other option is to pay my taxes myself - after I get a XXXX balance with QL. I just want them to drop the solar tax increase, because they have no right to guess - especially when the panels were installed ( but not operating on XX/XX/XXXX ) and their site says they evaluate escrow in XX/XX/XXXX. They received my solar documents because I requested a combined loan - but they never bothered to do estimate the combined loan. I want them to drop the increase they are demanding I start paying on my XX/XX/XXXX payment.
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| 09/11/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX, I reached out to Rocket Mortgage to purchase a home in Delaware as I have used this company in the past. I had difficulty with this company giving me a run of the mill with purchasing a home in the state of my choice. First, it was you live too far to commute, then it was approved as I informed this profilers that I would file a complaint with the CFPB. That was XXXX. Fast forward to XXXX, XXXX XXXX. I decided to use this company again, thinking my experience would be different. I had a lock placed on my credit to prevent unauthorized access of my credit report without my approval.
I unlocked it on XXXX XXXX and XXXX/Rocket Mortgage accessed my credit report.See attached document and emails. On XX/XX/XXXX, I contacted XXXX after going through the verification process and spoke to a representative, who informed me that the information given to me by Rocket Mortgage is ludicrous and can't seem to explain any justification for why this company is seeking to pull my credit twice. I also spoke with XXXX and the representative also gave me the similar information. In fact, the representative at XXXX said, there was no lock, freeze or any fraudulent information that would prevent Rocket Mortgage XXXX to not have access. This company has a history of using discriminatory practices when it comes to home ownership and loan approval. In my case, I have excellent credit and my debt to income ratio that they would like to use to deny loans is not an issue in my case.
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| 08/25/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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My husband and I are looking to begin going through the home buying process and googled a pre-qualification online, and found QuickenLoans. They explicitly stated the difference between pre-qualification and pre-approval on a very helpful article on their website. The main difference being for pre-qualification it is not hard pull, and amount can vary and change, while pre-approval was a hard pull on your credit and more concrete amount for mortgage. Since we just started looking my husband and I opted for pre-qualification, while going through the process on Quicken Loans it prompted me to put in my personal information ( social security #, address, DOB ), and then the next screen was consent for Quicken Loans to " access my credit ''. The next page when I selected to continue, did not give me a pre-qualification number only a phone number to call. It was Sunday so we called on Monday, which Quicken Loans could not find my pre-qualification application, we were then notified later that day by our credit monitoring that Quicken Loans had done a hard pull on our credit. When we called them back we spoke with XXXX XXXX who stated that we gave " consent '' we expressed that it was misleading and we didn't even get a pre-qualification number, which she was also never able to provide us with. We asked her to remove the hard pull, ( XXXX said they have the right to remove the inquiry by law ), but they have refused to do so and will not direct me with anyone else to speak with.
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| 06/19/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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I lost my job and was behind on mortgage payments. I applied for the California Mortgage Relief Program, and was approved. They agreed to pay off my balance and get me through XX/XX/2023. So my first payment due again was XX/XX/2023. They contacted Rocket Mortgage for the pay off amount, and rocket mortgage gave them a balance that was {$180.00} short. When the California Mortgage Relief made the payment to get my account down to a {$0.00}, they didnt send enough because they were given the wrong total. I filed multiple complaints with rocket mortgage to fix the issue so everything was paid down to a {$0.00} balance and I could finally get caught up. I told the California Mortgage Relief Program, and they said all rocket mortgage needed to do was contact them so they could verify and send the remaining balance. Rocket Mortgage just completely refused and then I wasnt able to pay the remaining {$180.00} for XXXX. Not only do I still owe it, but theyve marked my credit report 30 days late. None of this had to even happen. I was approved for this grant and they were willing to pay the remaining to get me through XX/XX/2023, but rocket mortgage refused to call them back and correct the amount owed and there is no valid reason. Im already struggling and this is wrong for Rocket Mortgage to refuse the full grant amount I was awarded. This would not be an issue for California Mortgage Relief to fix, so why is rocket mortgage doing this to me? To tack on more fees back to back?
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| 12/24/2022 |
Yes |
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- Incorrect information on your report
- Account information incorrect
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Web |
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My ex wife took out a VA loan on XXXX XXXX XXXX, XXXX, KY XXXX. She is a veteran. I am not. My name was not on the deed when this loan was taken out. My ex wife refinanced the loan with Rocket Mortgage. Rocket Mortgage let me know my name would go on the deed upon refinancing. That did not happen. However, they did put me on the mortgage. I found this out when the house was to go upon the market for sale. The listing agent told me I had no ownership of the home. Please see attached report from the XXXX XXXX Kentucky assessor showing I am not an owner of the property. A copy of the accepted purchase contract is also attached. I am not an owner of the property so only the owner of the property is on the purchase contract. The property is scheduled to close around mid XX/XX/XXXX. The closing title attorneys are XXXX XXXX XXXX in XXXX, KY. I believe their phone is XXXX.
My ex wife quit paying on the home XXXX and XXXX of XXXX. We lived at different residences. I found out since she was not paying the house payment my credit was being negatively impacted. So I started paying the house payment for XXXX XXXX XXXX even though I had been living at a different address for over XXXX years. I did not want my credit ruined. I don't feel it is fair that I'm being negatively impacted on my XXXX XXXX for a home I do not own.
I'm trying to purchase a home. I contacted my mortgage lender. Due to the XXXX late payments my ex wife did not pay, FHA will not approve me for my home loan.
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| 04/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In my recent experience doing a jumbo loan refinance with Quicken Loans, their sales and servicing practices are deceptive, unfair, and dishonest.
I completed a refinancing with Quicken Loans in XX/XX/2021. I was told by the contact there that Quicken Loans services ALL of their loans. This was a major factor in my decision to use Quicken Loans for my refinance, because it was important to me to have a modern loan service that is online via websites and mobile apps.
In XXXX, after only a few payment cycles, Quicken Loans sold the servicing of my loan to a different servicing bank, XXXX XXXX. XXXX XXXX has only rudimentary online servicing. It requires multiple phone calls and paper letters to make changes to my account. I am not able to easily set up automatic payments like I did with Quicken. XXXX XXXX also does not have proper staffing to answer phone calls, and they told me I will I have to wait 48-72 hours to hear responses back from their loan department.
When I called and escalated my complaint to Quicken Loans and talked to a member of their research team, I was told that Quicken Loans does not ever service my loan category. As policy, they sell all jumbo loans. To me, this was important information that I was never told in the refinance application process. I believe I was sold a product that I am now not receiving. Nowhere in the process was I explicitly and clearly notified, either in writing or verbally, that Quicken Loans would not service my loan.
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| 12/28/2020 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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XX/XX/2020 XXXX XXXX Quicken loan mortgage paid XXXX for XX/XX/2020 mortgage. I viewed my mortgage payment history payment returned and amount and missed mortgage payment returned date XXXX ; amounts and dates money returned XXXX $ XXXX $ XXXX $ XXXX, XX/XX/2020 $ XXXX {$100.00}. There were no notes in my acct explaining what is listed above. No letters for returned money from my bank or Quicken loans. I called Quicken loans client specialist XX/XX/2020 XXXX : XXXX Mrs XXXX explained XXXX over payment. I told her no over pay money XXXX not mine. Mrs XXXX then said Supervisors might have questions for me to hold. Supervisor XXXX said XXXX was over my acct. But in phone then XXXX off phone will call me back. I told Mrs XXXX XXXX stolen money within Quicken loans bank scam in Quicken loans they tried to use my bank acct. Mrs XXXX should have fixed XXXX back in XX/XX/2020, but the XXXX was divided into my acct. The acct didn't show XX/XX/2020 mortgage due, the acct showed XX/XX/2020 due Mrs XXXX verified no payment due for XX/XX/2020. I told Mrs XXXX that's not so, the XXXX not mine. I paid XX/XX/2020 XXXX. For XX/XX/2020. And they need to fix the problem and stop using my act. I pleaded with Mrs XXXX please give my request to higher ups. Mrs XXXX called me 2 more times wanting training for her supervisor position with Quicken Loans. I told her every thing as a customer and she still tried to get me to do something I don't know anything about Quicken loans acct payments.
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| 02/14/2019 |
Yes |
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Web |
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We applied for a cash-out mortgage refinance through Rocket Mortgage in order to pay off some credit card debt back in XXXX of 2018. Our loan officer chose to put us in an FHA loan even though we had more than enough equity in the home and both my wife and I have excellent credit.
Before closing on the loan, there was only a mention of MIP or 'upfront mortgage insurance premium ' as a line item in our closing costs. There was absolutely no mention of that money ( {$5600.00} ) being non-refundable, as we came to find out a year later when we recently refinanced in order to move to a conventional mortgage.
Our new loan officer assured us that at least a portion of that {$5600.00} would be refunded after the new loan funds and the old FHA mortgage is paid off. He stated we can use our FHA case number to apply to have a portion of our MIP refunded totaling around {$3900.00}. This became a deciding factor to move out of the FHA loan and into a conventional mortgage.
However, when I called FHA HUD they gave me a different story, stating the money we paid last year is now gone, and we are not owed a refund. How is that possible?? We basically paid almost $ 6k for the pleasure of having an FHA mortgage for less than a year. Had we been made aware of this ( non-refundable ) payment back in 2018 we NEVER would have agreed to the FHA loan, and it was the responsibility of Rocket Mortgage to make that fully clear. This is a lot of money that we are out, for no reason at all.
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| 08/25/2017 |
Yes |
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Web |
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I am currently working with Quicken Loans for an FHA mortgage. My issues started on XX/XX/XXXX with this company.
In the contract from the seller, it states that I have already made a down payment of {$10000.00} dollars. Which means I would not need an additional down payment. Quicken Loans refuses to accept this.
On XX/XX/XXXX, I was told that all of my asset verification documents were not accepted. I was given {$3000.00} dollars by my parents as a gift to use for the additional down payment Quicken Loans was requesting. All documentation was verified. And Quicken Loans rejected it. I have sent 3 months worth of bank statements, was told this was n't acceptable because they could n't verify where the money from my parents came from, when documentation and proof were given as they wanted. So I was told they needed 60 days worth of documentation from my bank again. I had {$2500.00} in my account, and they knew exactly where it came from, between my employer and my parents and refused to accept it. They keep changing how much I have to have in my account. I have to have {$2200.00} dollars in my account to close. I have over {$2500.00} dollars in my account and they refuse to accept it. Told me to wait two weeks so I could get two deposits from my employer and that would be acceptable.
I have done EVERYTHING they have asked and they keep jacking me around and denying everything I send. I feel they are scammers. I never, ever had this issue buying a house before.
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| 04/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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In XX/XX/2023, I paid {$500.00} for a Home Appraisal through Rocket Mortgage. The appraisal report had a lot of errors such as actual square feet. The appraiser only took pictures of the home. He identified the dining room in the pictures submitted as a bedroom. The Sketch Addendum doesn't show the dining room or the extra bedroom. Picture of out building wasn't included in the report. I believed my house was low balled in value. I have found about 55 - 179 comparable sales of higher valuation. I brought this to Rocket Mortgage attention. On XXXX XXXX, I spoke with XXXX XXXX XXXX appeal representative ) for about 45 minutes. I was told that it was my responsibility to find comparable properties. That afternoon, I submitted 6 properties. On XX/XX/XXXX, I was told I could only submit 3 properties. I submitted 3 properties on XX/XX/XXXX. On XX/XX/XXXX, appeal was denied because the properties that I submitted were not located in the same County as my house. All of the comparable sales were in the same county. On XX/XX/XXXX, I submitted 3 properties that I thought were in the same county. The reply email was " appeal can only be submitted once ''. All email correspondence was with XXXX XXXX. She did not tell me the parameters to submit properties such as how many, they had to be in the same county and that the appeal process is a one time review. The second appeal report was on XX/XX/2023. The Comparable sale for # 2 and # 3 were changed. The value of my house did not.
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| 10/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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On XX/XX/2021, I called into my mortgage servicer, Quicken Loans/Rocket Mortgage, about the end of my forbearance plan and reached XXXX. XXXX obfuscated the fact that I could take advantage of the XXXX XXXX COVID-19 Payment Deferral program by implying that I would be eligible only for a loan modification until I asked him directly whether he was telling me that there was no way for me to take make use of the XXXX XXXX COVID-19 Payment Deferral program. Even then, he was unclear, and I had to ask him, very specifically, " What would I need to do to be eligible for the COVID-19 Payment Deferral program? '' Either he was assuming that I wouldn't/could n't make two payments without actually confirming this fact by asking me directly, or he was intentionally making it difficult for me to ask for and use the XXXX XXXX COVID-19 Payment Deferral program.
It turns out that, at this point, to be eligible for the XXXX XXXX COVID-19 Payment Deferral program I would need to make two mortgage payments ( {$2500.00} ) tonight, a fact that was never disclosed, alluded to, or addressed at any point during my " forbearance check-ins '' or at any point at all.
It is unfortunately true that Quicken/Rocket similarly obfuscated the option to enter into forbearance early in the pandemic, when the option was first available. The only reason I was able to take advantage of the forbearance was that I had read extensively about the forbearance options being made available by XXXX XXXX.
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| 07/17/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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During my first attempt to refinance with with cash out from my current mortgage holder, my information was submitted incorrectly to underwriting. I did not have access to neither was I able to view/authorize any of the information submitted on my behalf. I have no idea if my application was submitted for a FHA or a Conventional loan. Upon being denied after a more than 30 day process, I questioned the submission of my application. A representative of the company mistakenly stated several things requested on my application that I did not request. When I began to question this incorrect, I was told he could n't speak with me any longer regarding my application. When I requested a copy of mu application I was told, an application was never submitted on my behalf. Additionally, I never received a good faith estimate ( GFE ).
During my second refi attempt with the same company, the process was going smoothly and my existing loan was at the point of being verified and paid off. My information was submitted correctly this time around, however when I began questioning the incorrect processing of my initial refi attempt things took a turn for the worse and I was denied again. I am positive my income to debt ratio is more than qualified. They went to the extreme of telling me none of my income from my full time job would be accepted.
I have all of this information documented through email exchange and will attach them to this complaint to explain what happened in detail.
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| 08/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Closing on a mortgage
- Changes in loan terms during or after closing
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Web |
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1 ). I have Applied for Mortgage with Rocket to Buy Condo. Its condo from Day 1, Purchase agreement ( XXXX XX/XX/2023 ) says that, Inspection report ( XXXX XX/XX/2023 ) says that, and again Appraisal ( XXXX XXXX ) says that.
2 ). Rocket Mortgage agreed for 7.25 % Interest rate, with Zero points on XXXX XXXX. However Rocket has added XXXX points ( XXXX usd ) in Final disclosure on XXXX XXXX. I have not agreed. However to Close loan. I was forced to Agree, 3 ). Rocket Mortgage wasted time ( Not to send Final disclosure till XXXX XXXX ( Even they Know closing date was XXXX XX/XX/2023 ) 4 ) .My request is to get refund of additional charged amount of XXXX points ( XXXX USD ) I have attached all Proofs of Communication with Pdf attached. I can provide more information as and when needed.
5 ). Rocket Mortgage executives, telling Lie over Phone and sending different over Rocket account ( Wrong estimates ) they wasted my time from XXXX till XXXX XXXX with out sending Correct Loan estimate 6 ). Initially Rocket Mortgage added XXXX points because Property type is Condo. I have discussed this with Many times with Middle Management However they said they can not reduce. Because of Condo. ( From XXXX no change, its condo from Condo ) 7 ). Final Disclosure came with XXXX points, which is XXXX usd more than agreed on XXXX and Removed Lender credit.
8 ). I have reported to rocket, However they did not agree to refund. they just increased the cost no reason for me.
Thankyou
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| 02/25/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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In XX/XX/2017, I contacted Quicken Loans to understand if I could do a cash-out refinance on my primary residence, which at that time I had owned for eight months. I wanted to get a quote from them, given that I had already gotten a quote from a local lender in the state of Washington.
I initially talked to XXXX XXXX on the phone, Senior Mortgage Banker, and told them that I had already done my research about cash out refi Jumbo Loans. Specifically, I told him that other lenders that I had previously contacted wouldn't offer me that product since I had to have ownership of the property for at least one year. Apparently, this was not a black and white rule, and different lenders had different policies.
XXXX XXXX XXXX told me that I was perfectly eligible for a Jumbo Loan cash out refinance, and the fact that I had lived in the property for eight months was not a problem. Once he said that, I decided to proceed and move forward. Long story short, this ended up being a nightmare and a waste of time. About three weeks after I applied, another employee from Quicken Loans told me that I wasn't eligible for the cash out Jumbo loan refinance.
I ended up getting my refund for the application fee and the appraisal. However, I still have at least three hard inquiries on my credit report ( see list below ) that I would like to be removed since this company 's practices were deceptive at best.
XXXX XXXX : XX/XX/2017 XXXX XXXX : XX/XX/2017 XXXX XXXX XXXX : XX/XX/2017
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| 11/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I contacted Rocket Mortgage on XX/XX/21 about a cash out re-finance. I was told on the first call I was qualified for my re-finance after all of the requested documents were reviewed. They asked for a good faith deposit of {$500.00} on XX/XX/21. I voiced my concerns to the person on the phone that I have had trouble getting loans because I was self employed and that I did not want to pay anything out of pocket if I was not going to be approved. She assured me I was approved and we could move forward. I gave the good faith deposit of {$500.00} and also signed deposit agreement. They immediately sent a person to appraise my home on XX/XX/21. Then, after the appraisal was done they called me on XX/XX/21 and told me I did not qualify and they would not refund my money. The reason I did not qualify had nothing to do with my appraisal and everything to do with my lack of self employment income, which they could clearly see from the documents I provided. I was mislead and pressured to giving money when Rocket Mortgage had not done done their due diligence. I would have never paid to have my home appraised if I knew I could not qualify for the loan. I felt pressured to do everything quickly and I feel this is their way of getting money from people that they may not qualify for a loan. I have spoke to a few other lenders since XX/XX/21 and they honestly said that they would not waste my time and I would never get approved based on the numbers I gave Rocket Mortgage.
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| 10/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am a XXXX XXXX XXXXXXXX whose client was preapproved by Quicken Loans for a conventional mortgage loan. I sent the accepted earnest money agreement and purchase contract to their loan originator at Quicken and yesterday he emailed me and asked for my license number. Even though it was already on the contract I emailed that back to him. This morning my client, the buyer, called me to say that she had been called by Quicken Loans and told that she and her husband could only have the loan if they dropped me as their realtor. The Buyer asked why that was and was told by the loan originator that they didn't know. Buyer and her husband called back to Quicken and talked to two different people who told them that Senior Leadership at Quicken had made that decision and they didn't know why. I got the number for the lady at Quicken and called to ask why they had told my client to dump me if they wanted the loan. She said she couldn't tell me but that it was a decision that came from the very top of Senior leadership at Quicken Loans. We talked for maybe 10 minutes and she would never tell me why they were XXXX me. I have done deals where Quicken was the lender and have never had any trouble before like this. My client is trying to find another lender now and is very confused as am I. The lady at Quicken said I must know why they were doing this but I do not. I am a highly respected XXXX in my small town and have had no complaints against my license or character.
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| 07/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Applied for a mortgage with rocket mortgage by quicken loans to purchase a home on XX/XX/2019.
Was extremely upfront and honest about what i was looking to achieve ( purchasing a duplex ) and spoke with XXXX XXXX, XXXX XXXX, XXXX XXXX.
After pulling my credit, seeing that i wanted to put 25 % down as well as more than enough in reserves as well as an income to support it, everyone ( including the underwriter ) stated this would be an easy and quick loan to get done and wouldn't have any problem financing this property.
After two months of getting pre-qualified, getting pre-approval and conditional approved as well as setting up the appraisal, inspection, receiving estimated closing costs etc i thought it was going great. I stopped talking to other lenders, took time off work to Then, 7 days until closing ( XX/XX/XXXX ) i get a call stating they wont be financing me anymore for this property. I asked multiple times as for the reasons why only to be told vague answers that the company doesn't want to move forward on this. XXXX XXXX would not tell me any reasons as to why i was declined so i have no idea what to fix or if there was something wrong.
This process has caused me much stress, anxiety, ive have to taken off work to get either fax, email or submit documents, attend inspection and appraisal etc.
All I'm looking for is why i was declined when they stated i had great credit, DTI ratio, more than enough in reserves and an above median income.
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| 03/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Rocket Mortgage miscalculated our property taxes, causing us to underpay. Now they are charging us about {$100.00} extra each month to make up property tax payments they should have been collecting and paying from the beginning.
I strongly suspect the Rocket mortgage employees we dealt with worked on commission. I think they did this on purpose so they could show us an artificially low total payment and rush us through closing before anyone noticed.
Heres what they did : Because we bought our condo in XXXX, we owed property tax payments for only part of the XXXX tax year.
Rocket took the partial-year bill and calculated our taxes as if that bill was for an entire year.
Rocket used the amount on the partial-year bill to estimate our full-year taxes for XXXX. Doing that artificially lowered the amount held in escrow, which artificially lowered our mortgage payment. Again, Im pretty sure they wanted to show us a lower payment so that wed close, even if the numbers were bogus.
Now, Rocket Mortgage says were in arrears. And instead of calling or writing to us, Rocket raised our payment due without warning. I only figured this out because the Rocket said our XXXX payment was short.
Any mortgage company should be able to estimate property taxes. The rates are public information. And anyone who has been through elementary school should know that a year has 12 months, not 3. Anyone who can read should recognize a partial-year bill when he/she sees it.
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| 10/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
Older American |
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I am a XXXX years old XXXX, XXXX, having as only income SS XXXX.
Last year, XXXX sent me a letter warning me that their consumer 's files have been hacked and my was one of them.
As a result I was monitoring my credit report profile.
On XX/XX/XXXX a inquire from Quicken Loans was showing in my file.
I complained to them that it was not mine.
As a clear prove, I am a XXXX years old XXXX person living on social security only.
My house is fully paid and for my age and health conditions it is not my intention in to have a mortgage. No now, No never! again : my house is fully paid.
I complained to both, credit report bureau and Quicken loans.
After one year of complaining I finally got a phone call today XX/XX/XXXX from Quicken Loans.
They don't want to accept only my clear reasons why I was not the person who request a mortgage ... the reason that my credit profile was hacked is not enough ... the reason of my health condition is not enough, the reason of my age either ...
Maliciously, the want from me to have a police report ( police doesn't want to make a report about this civil issue ) I do not have other choice than complaint to you and ask you for your help.
I began to believe that it has been Quicken loan who has pulled out my credit report without my authorization!
They do not care if I am a handicapped old person. It seems like they want to punish me by asking me to go to the police to fill a report???
See attached email.
Please help.
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| 09/30/2022 |
Yes |
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Web |
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I recently applied to rocket mortgage and all went smooth my credit score is XXXX I believe it qualifies for the XXXX minimum requirement. They told me that the down payments goes together with the closing cost Wich would sum up to the amount of {$19000.00} Almost thats a XXXX down payment. I know down payments are closing cost are two different things to begin with. She kept telling me hold on on the line as if she was asking someone else wich I doubt it. The home price I applied for in XXXX XXXX Texas worth only {$170000.00} only I went to another lender and they told me that was a huge sum.
Closing cost shouldnt be costing me XXXX. They told me they were going to charge me for their service {$5800.00} dont know what percentage is that.
I feel like this isnt right something isnt right. I qualify to get this home but they see some savings in my account and maybe they think its ok to overcharge me Not sure if its discriminating maybe bc Im a single woman who needs this home which is homes for humanity as well. I dont understand I just went to their log in page where my information is supposed to be show account number And this is the message There's some work to be done before we can qualify you for a mortgage. But we can help you get there. ( XXXX ) score This happened last week and they told me my score was more than XXXX but they just need it all that money, thank you to whoever it may concern With this phone number you can find it Im sure XXXX
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| 06/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Rocket Mortgage collects biweekly payments but only applies them on a monthly basis when choosing their biweekly autopay option. It waits until the due date to apply a payment even when it has collected by autopay the full payment a week or more before.
Example : On XX/XX/XXXX Rocket deducts a biweekly payment. A second biweekly payment is collected on XX/XX/XXXX. Therefore as of XX/XX/XXXX Rocket Mortgage has a full monthly payment but instead of applying that full payment on XX/XX/XXXX, the full payment remains in an unapplied status until XX/XX/XXXX.
This is unfair to the consumer because it costs the consumer more interest on the loan overall than if the payment was applied when it was collected from the consumer by autopay/received.
Moreover it is false to describe to the consumer a payment as biweekly when it is only applied monthly and/or the consumer does not receive the benefit to the amortization of loan of the early full payment autopay collected by Rocket.
It's unfair to the consumer that the Mortgage servicer holds the payment in a pending status and receives the benefit of that money for a week or more until applying it against the principal and interest. Over the life of the loan this is thousands of dollars that belong to the consumer that the mortgage company is capturing for itself by delaying the application of the payment until the due date/first of the month even when it has received the full payment a week or more before.
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| 02/22/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have sold my property and am closing on XX/XX/27. Rocket Mortgage has called me several times trying to convince me to obtain another mortgage. The initial call indicated that they had " seen '' that I was looking to make a purchase. That is a lie and is based on the assumption that if I am selling one that I must be buying another. The most recent call said that they were calling to see if I could get a better deal on my existing mortgage. When I said that it was being paid off next week, the caller aggressively interrogated me about why I wasn't making another purchase. She asked me why I was renting and " what it would take '' to get me to make a purchase.
It's none of her business, but one of the things I mentioned was the market being poor for real estate right now and she responded by saying that real estate investments would earn more than current interest rates. I then asked her if she was a registered investment adviser to which she responded that she was very knowledgeable about real estate.
I have received multiple calls now from Rocket Mortgage, two of which questioned my decision not to purchase real estate and asking me " what it would take ''. Even though I told the first one that I was not going to be in the market for at least a year, I have received additional calls. These seem like inappropriate and aggressive sales tactics. Because the same tactics and phrases were used by multiple agents, this is not an isolated bad actor.
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| 07/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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On XX/XX/2019 I applied on line qith my current mortgage company for a 2nd home loan. I was denied. Immediately, after that I started getting calls from representatives from quicken loans but in a different department attempting to offer me a new FHA rate. I said no to at least 3 different people and I asked them to remove my information but that did not happen. So on XX/XX/2019. I receive a call from another quicken representative XXXX XXXX and I finally agree to listen to his sales pitch but it would have to wait until XXXX later that day because I was at work. I explained to XXXX that I did not want my credit ran a 2nd time because his company had just ran my credit 6 days ago and he should be able to use that. At XXXX XX/XX/XXXX I get a notification that a hard inquiry had been added on all 3 credit reports. Shortly after I get a call from XXXX. I advised XXXX that I did not authorize another inquiry and I am very upset by this. I asked them to contact the agencies and have the inquiry removed due to it was unauthorized and fraudulently pulled. Matter of fact it was done without me being on the phone. XXXX 's superior was listening in and took over the call. He argued me down that this would not impact my credit. I advised him I dont care I want it removed because it was done without my knowledge and consent. He continued to stress his point. I got no resolve from him. I need this inquiry removed from my credit report with all 3 credit bureaus
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| 07/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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We were pre-approved by Rocket mortgage for a mortgage to purchase a condo.
Rocket received the MLS and all the information, including standard contracts by realtor about 45 days prior to closing : XX/XX/XXXX Property address is known to Rocket and the MLS listing information clearly states it is deed restricted through XXXX InDEED XX/XX/XXXX Appraisal states clearly there is a deed restriction and that this unit is part of the XXXX InDEED program XX/XX/XXXX Title commitment was sent to Rocket - this also states there is a deed restriction.
We were then notified Tuesday last week, XX/XX/XXXX, that XXXX would not allow a mortgage on a deed restricted property. This notification was by phone from XXXX XXXX with XXXX.
Furthermore, we noticed that the XXXX points loan was changed over the course of the last weeks to a points loan with a much higher cost, without any form of notification.
One week before closing, we were notified, without forewarning that the loan was declined by XXXX underwriting. We were therefore going to loose {$75000.00} if we could not provide funding to proceed with the purchase of the property. One week notice.
The financing options were more limited and we were at the mercy of a last minute very high interest loan, which we were able to arrange.
Furthermore, we noticed that the XXXX points loan was changed over the course of the last weeks to a points loan with a much higher cost, without any form of notification.
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| 07/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I currently have a first mortgage with Quicken loans. I have started the process of refinancing with another mortgage broker. The refinance company called Quicken loans for a payoff statement and gave out my personal information like social security number, date of birth etc, to Quicken loans and charged {$25.00} dollars on my mortgage at Quicken Loans for the payoff statement.Yes, another company thought it was ok to act in my behalf without my knowledge and charge my account for {$25.00} Another third party should not be allowed to call any of my personal credit accounts, including my mortgage holder and be allowed to approve a charge to my account. The name of the refinance company is XXXX. I have tried to call Quicken to get them to remove the {$25.00} dollars from my account as I did not authorize anyone to call and add any amount of money to my account balance. No charges should be allowed to happen this way. Whats next, because they have pulled my credit information, are they going to be allowed to call a credit card company I hold and charge money to those accounts. I should be able to send Quicken a bill for the hundreds of phone calls and emails I get from them trying to get me to refinance with them. This company still calls even after I told them to remove me from their call lists. It's {$25.00} I know, but I did not authorize it. If they can get away with this, than any amount they can charge.
Please help me resolve this. Thank You
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| 07/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I inquired about a refinance loan based on an advertised rate. The agent deceived me by hiding the fact that she was including 2 basis points to buy the rate. I did not discover this until after I had signed the rate lock agreement and paid a fee to secure the loan.
This is how the agent rationalized the deception, when I asked what the no point rate would be. Verbatim : " The reason I showed you this rate instead of a not point rate is because it make the most sense as the market is in a great spot to take advantage of but also because you are taking cash out and obtaining a larger loan amount, borrowing at the lowest rate makes financial sense.
Her dubious rationale is so spectacularly absurd that I would never had expected it. The reason she didnt show me the no point rate was that it was higher that my current rate, even with a ten year shorter term. She knew that she didn't have an equitable product to offer so she simply deceived me into thinking that she did.
In addition to this, the closing fees that were double the amount I payed when I bought the house in XXXX. Should it cost twice as much to refinance as it does to originate a loan?
It seems like we are right back to where we were in XXXX. These deceptive practices were actually the reason the Consumer Protection Agency was created. Please fulfill your mission on behalf of consumers. The Truth In Lending Act was designed to protect consumers from these bait and switch tactics.
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| 10/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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I completed an online application for a {$75000.00} mortgage loan through Rocket Mortgage aka Quicken Loans on XX/XX/22 yet my application was denied because of then given " XXXX XXXX '' XXXX XXXX of XXXX ; wherein XXXX ( the lowest reporting score of the XXXX national credit bureaus ) was used to deny my application. I discussed with a senior advocated for Rocket Mortgage why the low score when other bureaus and models were showing a higher score that would have qualified my application for the loan yet insisted he to has never heard of a " XXXX XXXX '' scoring. I later called back on XXXX to request a copy of my completed application used in their decision making process but was told there is no application available to provide to me. However ; earlier on that day XXXX a banking agent within Rocket Mortgage stated there was no application or record of me ever applying for a loan with Rocket Mortgage on XX/XX/22 only showing that I had telephoned on XX/XX/22 inquiring about the status of my application. I will conclude that information provided in my application to Rocket Mortgage ( besides the credit bureau and score they used ) was in whole part of their credit decision in denying my loan ... in other words, XXXX XXXX and XXXX XXXX my application refusing to provide or produce a copy of my application is a sign of Rocket Mortgage aka Quicken Loans trying to hide their decision making process in denying certain XXXX XXXX XXXX for loans.
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| 12/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2022 a denial letter was sent to me after I applied for consumer credit. I have reason to believe, and do so believe I have been discriminated against. I am an applicant exercising my rights under the Consumer Credit Protection Act.
Loan is not defined in the federal laws that protect consumer credit. I never applied for a loan, I gave my credit card information, to extend credit as the original creditor, giving Rocket Mortgage access to my open-ended consumer credit plan for my benefit. My credit card is connected to my open-ended consumer credit plan pursuant to 15 USC 1602 ( j ).
My Social Security Number is not for identification, it is in fact a credit card defined by federal consumer credit protection laws pursuant to 15 USC 1602 ( l ). You used my credit card to get information from someone other than me to deny me of my right credit.
Use of my credit card in which I receive no benefit, is unauthorized use of my credit card pursuant to 15 USC 1602 ( p ). You have violated federal law, and have caused me damages with your violations.
You have an opportunity to fix your wrongdoing, by approving the requested amount in the application. If you fail to do what I requested, I will have no other option but to file a complaint against your Truth in Lending violations. These laws are public and violations will be considered to be wilful and knowing, the civil liability of Truth in Lending violations are twice the finance charge.
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| 10/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Quicken Loans ( " Rocket '' ) engaged in predatory lending practices. Rocket used misleading advertising and promotions to target a borrower that does not have any financial resources. Rocket has a promotion with LegalShield that advertises a {$1500.00} reduction in fees. Rocket does not honor that advertisement. Rocket misapplied the down payment on the home to excessive and undisclosed fees at the closing ; thereby unlawfully increasing the debt amount by {$1500.00}. Rocket circumvented legal counsel and strong-armed into signing inappropriate documentation. These documents are not admissible in court and Rocket now seeks to enforce these unlawfully obtained signatures. These unlawful activities seem to be widespread within Quicken loans. The borrower made a formal written complaint to Rocket which should have been turned over to internal compliance. Rocket executives stated that they do not have an internal compliance department. Rocket used strong-arm tactics to enforce the additional principal and interest payments on the loan. Payments were made which were legally not owed, Rocket took the money and laundered it under US Law. Rocket has engaged in a pattern of Mail Fraud, Wire Fraud and RICO under US Law. Finally, Rocket sold the loan without proper disclosure ; thereby engaging in securities fraud. These issues are so widespread within Quicken/Rocket that all of their people know the registered agents address to serve legal process.
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| 04/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is in reference to loan # XXXX.
Rocket Mortgage attempted to debit my checking account twice for my XXXX mortgage payment. They claim I requested two payments. Incorrect, I asked for a one-time payment that was due on XX/XX/2022. When I became aware that they were trying to take it out twice I called them 3 days in a row and numerous people told me there was nothing they could do, would " investigate '' the matter, or that I had to wait until it cleared the bank, which it would not because of the large negative balance and all of the fees I have incurred from the bank for charges and over-drafts due to the {$2500.00} ish that was taken out by Rocket Mortgage. They just pawned me off to my bank, which of course can not do anything until the money clears ( or in this case did not clear ) the account. So, while on vacation, I have to deal with this mess and Rocket Mortgage offered nothing to make me whole. I am a customer WHO IS CURRENT ON HIS MORTGAGE ARE YOU KIDDING ME? When I asked to work my way up the ladder and/or the litigation department I was told there was nothing I could do and no one I could contact, the matter was essentially closed. ARE YOU KIDDING ME?
( 1 ) I need a point of contact ( NOT a " supervisor '' ) someone who actually has some pull for all future issues.
( 2 ) Money/credit/SOMETHING to make me whole with my bank and my time and aggravation.
( 3 ) The mailing address/point of contact for litigation matters.
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| 11/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My house was damaged by Hurricane Ida. Since I have a mortgage on my house and the damage was in excess of {$50000.00}, the check had to be made payable to us and the mortgage company. I called Rocket Mortgage and was advised that I have to endorse the check and mail to them which I overnighted to them on XX/XX/XXXX. When I initially called on XX/XX/2021, I was told it would take 5 business days to review, deposit the check and re-issue in the amount of {$50000.00} ( check was {$64000.00} ). As we made repairs, we would then get the remaining balance in 2 draws. I called again on XX/XX/2021 to get a status and was then told that the info given on the time frame was incorrect. It would be 7-10 business days. When I complained about the change in time frame, I was also told the " we XXXX americans have to stick together ''. I'm not XXXX american. I called today XX/XX/2021, the 10th business day to learn that my file was not assigned to a case worker to handle and my funds are sitting in my escrow account. I requested that the {$50000.00} be direct deposited into my checking account because I have contractor 's to pay. Was advised that it will take longer to process my check because they are short-staffed due to COVID and I would have to wait for a check in the mail. This was/is completely unprofessional and I want others to know about this issue. Once this is all said and done I will be re-financing and it won't be through Rocket Mortgage.
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| 09/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My home suffered roof damage during a storm in the amount of $ XXXX in XXXX. The insurance company made the check payable to the mortgage company and me in XXXX. The mortgage company policy states that checks over $ XXXX have to be issued to the contractor directly in 25 % increments. The mortgage company wants to hold the check even though it is under the $ XXXX allowance because my mortgage was delinquent one month in XXXX stating they don't want me to run off with the money. They are trying to force me to follow the process for checks over $ 20K wherein its distributed to the contractor in small increments. The biggest dilemma is that NO CONTRACTOR will begin roof work with a $ XXXX down payment ( 25 % ). The mortgage company is telling me that I have to pay the difference up front ( which is anywhere from $ 3k - $ 6K more in down payment to the contractor ) and they will reimburse me once the work is complete. HOW IS THIS FAIR OR LEGAL even though my insurance company has already issued the full payment to them for the repairs, they can not show me this policy in writing anywhere, their representative told me that they do not have this policy in writing anywhere and I am current on my loan now in XXXX? Thus, my roof is still leaking and now mold is beginning to form in my home causing health risks to my family. I've only been delinquent ONCE in three years! I love my home but it is being destroyed every day that it sits like this!
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| 05/26/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have been working with Rocket Mortgage and they issued a Loan Estimate titled Loan XXXX on XX/XX/XXXX. I notified them of my intent to proceed 5 business days later. They lied to me at the time and said that I was past the date to accept that LE and that it had expired. I understand that I have 10 business days to respond to a LE based on TILA-RESPA rules XXXX
They did end up saying that they could honor the original terms and started a new loan in their portal. I signed those documents at their request while on the phone confirming that we would still be locked on the original terms. XX/XX/XXXX their portal showed a locked rate of 6.25 % as discussed with the points covered under a lender credit.
On XX/XX/XXXX at approximately XXXX, I received a phone call from the banker informing me that RM would not honor the rate lock and would require me to pay for points at a cost of about {$5400.00} to keep my 6.25 % locked rate through XX/XX/XXXX. They said the rate lock had expired on the loan I proceeded with. While the new loan did not show the same rate lock date and they are correct there, I specifically requested that we proceed on the terms dictated in the loan estimate from XX/XX/XXXX.
I have requested multiple times today to have them proceed with the LE that was sent to us and is in effect till XX/XX/XXXX which would be 10 business days from when it was sent on XX/XX/XXXX. They have continually denied my request to proceed.
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| 02/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am a current customer of Rocket Mortgage and have a current Mortgage out on my primary residence and my mortgage is in good standing. Recently I was contacted regarding refinancing solicitation by Rocket Mortgage on XXXX. During this call a representative from the company stated there was a possibility for a new rate and cost savings that they can try to offer through additional refinancing. I expressed that I did not think I would like to refinance as I had refinanced my mortgage with Rocket 1 year prior. The representative redirected my concern and stated that it could be possible to help me save money and it would be a quick check. I stated then that I did not want my credit score affected and did not want a hard pull on my credit but should they be able to tell me available rates I would hear them.
After that the representative submitted a new application for refinancing into my account and did not give my any rate quotes and pulled my credit for a hard pull. I ended up having my credit score then drop XXXX points in a matter of a week. I have reached out to Rocket Mortgage to ask them to look into and also to rectify the situation as this could be considered in my opinion misleading or predatory behavior but my request was denied. Thus I am moving forward with my concern and complaint to CFPB so others do not experience this kind of misleading and poor business practice moving forward.
Thank you for your time and your help.
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| 06/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My husband was approved to refinance his mortgage with Quicken Loans/Rocket Mortgage. His name is on the loan only, I am on title. The mortgage company wanted information on the mortgage on our primary home where I am on the loan only and my husband is on title. I provided a mortgage statement, original mortgage note etc.., then Quicken requests 12 month mortgage history, so I sent my credit report showing 12 month history. Then they request 12 months of my bank statements.Again, I am not on the loan with Quicken or on the refinance. I sent 12 months of statements, just the page showing the payment and marked out the remainder because I felt it was an invasion of my privacy. my husband and I have separate bank accounts. My income is not being considered. Quicken continues in insist that I send all pages of my bank statements. The loan on our primary home also has been assumed and company changed names multiple times. They keep requesting a mortgage note issued by XXXX mortgage. It does not exist, XXXX was formally XXXX who was formally American Home servicing etc.. I feel Quicken has no right to my information since I am not on the loan. Bottom line my husband was approved for a 15 year loan 3.375 % interest. Thats a cut of 2 % interest and going from 30 year to a 15 year mortgage. Looks like Quicken doesnt want to lose that money made on interest on current loan and is making excuses. It is now over 70 days trying to close the loan.
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| 05/30/2019 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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XX/XX/2018, approved for a home equity cash out loan with Quicken loan ( Rocket mortgage ) Our property consist of 15 lots which was purchased in 3 separate parcels. The loan officer was informed that we only wanted to use the parcel that included the home for the cash out collateral. We were informed that we need to separate the parcels into separate accounts in order for this to be done. The parcels were separated into 2 different accounts at the county appraisal district. Property id # XXXX was for requested property ( address XXXX XXXX XXXX lots XXXX ) copy of account detail is attached. Property id XXXX is for the remain lots ( XXXX ) with address of just XXXX XXXX ( copy of account detail is attached. The appraisal ( copy attached ) was done only on property id XXXX and did not include property id XXXX. Quicken loan has attached a lien on both parcels ad will not release the lots not included in the appraised value. The parcel ( # XXXX ) appraised is what our loan was based on and not the other combined parcel which also has a lien. This greatly affected our LTV & rate I have requested that they make all the disclosures available on our dashboard for further review ; as they changed the disclosures more than once or twice. I combined the accounts back together in XXXX of this year. If Quicken loan 's policy was not to split the parcels, why did they not have the appraisal done on the both parcels. They ordered the appraisal
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| 04/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I have a current 20 year fixed rate mortgage with Rocket loans at 3.125 %. XXXX XXXX XXXX ID # XXXX called me on XX/XX/23 on a recorded call stating there was an opportunity for me to save money on my mortgage with them. I stated what my current rate and term was and that I did not believe he could save me on interest cost, as rates are currently much higher. He stated he had many ways to do this. One example he used was for me to refinance into a 30 year fixed rate at 6 % and then pay it off in 10 years. He said this would make my effective rate 2 % since it was paid in a third of the time. This is an outright lie. I tried to explain to him this is incorrect and that I work in financial planning, so I know how this works. He insisted he was correct and I further warned him this was an untrue and highly deceptive sales tactic. He became argumentative so I asked for a manager to file a complaint. He indicated no one was available and that I would receive a call the next morning. I did not receive a call.
My complaint is to bring light to the deceptive and untrue sales tactics that Rocket mortgage is using. This could cause major harm to a consumer who may not completely understand how interest cost is accrued. I previously worked in home lending for over 20 years and this was the worst display I have ever witnessed. In addition, I do not believe XXXX provided his NMLS ID when he called, which is a violation if I am not mistaken.
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| 10/15/2020 |
Yes |
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Web |
Servicemember |
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Mortgage banker has completely blown off contacting or dealing with my loan after failing to give correct information and details about approval, loan, appraisal. Was quick to get the loan approved and take my payment and there after said a third party needs to review now due to him overlooking converting to another FHA loan. Said no one has been assigned and could not give a date on when I'd be contacted. The day I applied for loan it was call after call after call to get documents and money available to close and paid for the appraiser and now nothing. After I said I'd like to cancel the application seeing he could not give me any info and he told me the appraisal wasn't scheduled until XX/XX/2020 he said someone will contact me and nothing else can be done. Not more than two hours later an appraisal quote comes back so the money can not he refunded. How does this make sense. Still have no idea and no contact of what's being done with the loan. Already took a credit hit and signed purchase agreement on a loan I was told " you have to trust me. I do this all the time and there's no reason this loan is not going through ''. Contact quicken loans customer support to speak about the loan further and no one is willing to pass my case along. This is a scam and this point and all they look to do is take your money and blow you off. How do you approve someone in minutes. Run credit. Review credit. Charge me hundreds of dollars go MIA.
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| 04/11/2023 |
Yes |
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- Trouble during payment process
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Web |
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XX/XX/ - Rocket Mortgage, claimed that my HO insurance had a lapse XXXX XXXX XXXX. I called multiple times to get this resolve because you wanted to raise the monthly mortgage payment by adding your own insurance. It literally took about a week before I was able to speak to someone. It took a month to resolve this issue.
XX/XX/ - Now you're raising the monthly payment to {$1100.00} effective XX/XX/.
I called XXXX XXXX. I could not get anyone on the line. I tried 4 times. I then called XXXX. I was transferred to the XXXX XXXX XXXX. I spoke with a representative for XXXX minutes and she could not explain why you are attempting to raise my monthly mortgage. I have never been late. I paid all the escrow at the time of closing. There has been no issue with the HO or Flood insurance. Now she said I owe {$150.00}. If I pay that before the end of this month, my mortgage will be only {$1100.00} .... I told her that should not be because I paid everything. She said it is probably due the the insurance issue that cause the escrow analysis to show a change in the mortgage. I requested this error to be corrected. Then she HUNG UP. This is ridiculous. XXXX has tried to raise the mortgage every month since I closed.
Before I closed the loan EVERYONE was available, kind and very professional. Now NO ONE will assist me. I have taken my account from autopay and now I have to incur and expense for legal representation. This is simply horrible.
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| 05/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied with Quicken Loan for my house back in XX/XX/2021. I have had serval Loan estimates since my first one all the way to the end. I got a loan estimate on XXXX stating I need to bring {$2200.00} to close. On XXXX, two days later right before closing on XX/XX/XXXX, my final estimate was {$5800.00}. In XXXX days it goes up {$3500.00} right before closing with no clear explanation again. One guy says its the XXXX 'S but I have everything in an email to the banker showing all the one time fees at closing in XXXX. They had all this information. It gets better, Now I was originally only suppose to bring a couple XXXX to close as stated in XXXX. The first estimate states me getting a check back for {$20.00} and no lender credits. After I got this, I emailed them back saying your missing {$5300.00} in fees. So she then gives me a {$4500.00} credit and I agreed to those terms. Then I get another estimate stating I owe {$4300.00} with a {$4500.00} credit!! So then she ups it to a {$7000.00} credit which leaves me at {$1800.00} to close. Then on XXXX I find out they are giving me a total of {$10000.00} in lender paid fees plus I owe the {$5800.00}. So this bank was off by {$12000.00} from beginning to end. That's unacceptable to be off by so much and then stick me with the big bill at closing XXXX days before. The loan estimate was about XXXX to begin with and when it was done it was close to XXXX. That is a lot of money to be off.
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| 02/01/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Older American |
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Have been with Quicken / Rocket, approx. 20 years. Never missed, never late that I recall. Rocket contacted me to refinance. the process was pure harassment, start to finish. Bank statements, back to many years, identity checks that were ridiculous. '' Is this you in the photo? verify that in three ways. Do you swear that is you? Do you know XXXX XXXX? Who is he? Where does he live? Did you own a 1997 XXXX XXXX. This harassment went on for at least 2 months. This after a long term, stellar record with the company! All was unnecessary, they already had every detail of my life, and I mean everything! Finally complete, and the new deal was a benefit. Presently, Rocket is attempting foreclosure. I am behind by a measly, {$1600.00}!! Incredible!!!! This because I have 2 very debilitaitng medical conditions, which cause horrible pain. Traditional medicine can do nothing. I need XXXX XXXX XXXX, which are not covered by insurance. I need XXXX the wife,XXXX, totaling {$140000.00}. So, I have channeled the cash to finance this, very critical solution. Mr . Rocket, would do no different. A person can stand only so much physical pain. I have contemplated XXXX XXXX seriously contemplated it! Please sanction, please fine heavily, please force positive changes! I am a tough XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX bucked off, onto my face, broken bones, been badly burned and more. But this, this is XXXX ON EARTH!! Thank You XXXX XXXX
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| 03/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2023 my mortgage went from {$650.00} to {$1200.00}. I spoke to XXXX from the Insurance department at Rocket Mortgage.
I was told that my escrow amount for flood insurance was increased due to the fact that Rocket mortgage paid the entire condo associations a total of 21 units and billed it to me .My escrow account needs to be replenished due to this. Rocket mortgage stole money from me to pay a bill that was paid in error. The XXXX XXXX pays the flood insurance on all the units. Rocket Mortgage had charged my account for the total premium of flood insurance for the entire XXXX XXXX. They mailed a check to the Insurance Company to cover 21 units in this association. This was verified with XXXX from XXXX XXXX. ( see attached email ) So basically they did this in error and charged this to my account and they will not bring my mortgage payment back to the original amount of {$650.00} ( see attached new mortgage statement ). I am being told until they receive the money back ( money that I never received and have no way of getting ) my new mortgage payment will be {$1200.00} .Is n't this grand larceny? Rocket mortgage made a huge error mailed a payment to an insurance company for flood insurance on 21 condo units and they are billing me for this. This is insane. They refuse to rectify this error until XXXX XXXX mails the check back to the XXXX XXXX and the association gets it back to them. Why am I being billed for this!
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| 05/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Quick Loans/Rocket Mortgage - I refinanced with them in XXXX 2019. They had presented to me payment numbers which lowered my monthly payment to {$2600.00} from XXXX. Saving me {$400.00} every month. I planned my finances around that and agreed to refinance with them. After 2 months, they said my payment was going up to {$3000.00} since the property taxes had and home insurance had increased. BUT the home insurance had gone up by only a couple of hundred dollars and the property taxes HAD NOT gone up.
I complained and they said that they made a mistake. The bottom line was they engaged a third party to give them property tax information, which is publicly available. This process enabled them to artificially lower the monthly payment so I would refinance. If they had presented me numbers which showed a saving of {$40.00} per month, I would not have refinanced. They agreed to spread the escrow payment over 2 years BUT after that the mortgage would still be more than {$2800.00} per month.
Even though the property tax and insurance are my responsibility, everything indicates that this company engaged in malpractice, presented higher savings ( even though that was not correct ) to get a customer. There should be a federal investigation into their practices and find out how many more customers are in the same boat. I am sure there will be many more - a mortgage company just does not make the mistake of miscalculating a mortgage.
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| 02/12/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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I did not receive a bill for XX/XX/XXXX payment. I did receive an email on XX/XX/XXXX stating I must pay today to avoid late fee. I called and paid with the same checking account I always use and received confirmation # XXXX. On XX/XX/XXXX, I received thank you for your payment by email. Again I receive an email that I 'm going to be late. I check my account ; no payment was taken. I call XXXX at Quicken on XX/XX/XXXX ; I explained the payment did not go through.He said to give him the numbers, I did, he said were done. XX/XX/XXXX I received an email thank you for your payment. XX/XX/XXXX, I 'm late again, I send an email to explain and included a check from the same account. NOW, it 's paid but they want XXXX late payments. They said it 's not their fault, but I have used my routing and account # 's with out a problem with others and no problem. They said they still do not know why both times the payment did not go through. I believe they have an obligation as a financial institution to be held to a higher degree of professionalism. If a Quicken employee can not figure out why the numbers did not work ; I do n't know what else to say. I told them to listen to the recording of the call. Yet they just say I 'm at fault. I 'm not the company that sent two emails thanking a CUSTOMER for your recent payment that was not true, and very confusing. I do not believe Quicken should benefit financially for mistakes that they made.
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| 04/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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My loan application at Quicken Loans was denied. I have great credit ( XXXX credit score of XXXX ), had plenty of liquid funds on hand to close on the loan, and my DTI ratio was well below the standard for sound underwriting.
While I was loan shopping, I asked Quicken to provide me with a Cost Estimate so that I could do a comparison of closing costs/rates for various lenders. They had sent me a mailer that stated that if they were unable to match the lowest rate that I found, that they would give me {$2500.00}. When I asked for the Cost Estimate, I was told that they could n't provide me XXXX unless they got something ( I forget what that something is, but it was captured in the chat communication ). I advised the loan officer that according to the CFPB, I only needed to provide the XXXX key pieces of information which I had already supplied. The Loan Estimate was provided on XXXX at XXXX and my loan was subsequently denied at XXXX. The reason provided for denying my loan application was " due to too many inquiries ''. However, a quick check of my credit would have revealed that the inquiries were all related to me starting the mortgage shopping process.
This leads me to believe that Quicken did n't want to stand by the {$2500.00} offer that they had provided in the mailer. I prefer believing in that than over the alternative, which is that I was denied the loan because of my race which is pretty obvious by my name.
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| 12/19/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
Servicemember |
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XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX of XXXX XXXX XXXX XXXX XXXX Missouri XXXX took a loan out with Rocket Mortgage one of our First notice date : XX/XX/2022 Loan number XXXX Property address Mine XXXX XXXX XXXX XXXX XXXX Missouri XXXX from Rocket Mortgage XXXX XXXX XXXX XXXX Michigan XXXX Rocket Mortgage phone number XXXX XXXX XXXX was the representative I have spoke with multiple times! I made a XXXX payment from one of my XXXX XXXX accounts and I was gave confirmation number XXXX because it went through! I WAS gave confirmation number XXXX when I made a XXXX Dollar and a XXXX from my XXXX XXXX account ending in XXXX and XXXX! I was told by Rocket Mortgage to keep my payments under XXXX to keep IRS out of it! I was gave confirmation number XXXX when I used my XXXX XXXX account ending in XXXX! I made a XXXX dollar payment with my account ending in XXXX! I made a payment with an XXXXXXXX XXXX account! XXXX XXXX accounts! All good! Then we get a letter from Rocket Mortgage Notice date XX/XX/2022 and our loan number is XXXX! NOTIFICATIONS about Mortgage ID XXXX! We received notice XX/XX/2022 no payment made! Default! NO PAYMENTS MADE! ON WHICH LOAN? WHEN ROCKET MORTGAGE FIRST STARTED CALLING US THEY ASKED ABOUT XXXX XXXX LOAN ON A DOUBLE WIDE IN MINNESOTA OR MICHIGAN! I PUT PAYMENTS TOWARDS INTEREST, PRINCIPAL, XXXX PAYMENTS, XXXX PAYMENTS, PAID! THEY WILL NOT SPEAK TO ME XXXX XXXX XXXX XXXX AND I AM ON THE LOAN!
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| 10/06/2020 |
Yes |
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Web |
Servicemember |
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I have an existing loan with Quicken/Rocket Mortgage and wanted to refinance to a VA loan with cashback. We began the refinancing process more than a couple of months ago for a VA loan. The loan was suppose to close around the middle of last month but when everything else was submitted and closing date was about to be set, Quicken said that the appraiser ( after the appraiser had been done and sent to me ) could not find appropriate comps to put onto the VA form. They contacted me and tried to offer me a conventional loan and I immediately said NO.
That was weeks ago. I had to go to the expense of getting a wood boring pest inspection for the VA process ( TXXXX is waiting for payment ) per Rocket Mortgage but Rocket Mortgage is saddling me with that bill and they have changed the mortgage to a conventional without my permission.
I have sent repeated e-mails asking for them to change it back to a VA loan and get an e-mail occasionally from one person appealing to others at their company to remedy the situation but there is no response from any of them.
At this point, I would leave Quicken/Rocket but the existing mortgage is still with them and there has been so much of the loan process completed ( again, it was right at closing ).
The current loan continues to be noted as conventional and they are trying to force me to provide documentation to support that loan and trying to force me to sign that the loan type is ok.
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| 09/21/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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In XXXX of XXXX my husband and I closed on a loan with Rocket Mortgage.
First problem was the lenders fee was over XXXX more than he had quoted after promising that amount. We have never received any documentation about interest paid on the mortgage loan for XXXX. Never received any information on the appraisal. I don't think I have ever had a home a appraisal where someone walked in with their cellphone waiving ( literally ) around taking photos and left in no more than 10 or 15 minutes. That was done by XXXX.
About 10 days ago I arrived home from a XXXX XXXX. Which I have been enduring since late XXXX. Up pulls the XXXX with an unkind letter from XXXX XXXX with XXXX, claiming we have been unresponsive to her emails ... ... .SHE HAD THE INCORRECT EMAIL. Also commenting we had been incorporative. We have had the same cellular phones for over 15 years. She needed a copy the warranty deed, they didn't have couldn't find. She is titled as a Post Closure Specialist. We have complied with every request. They wanted an Ariel View of the property we did it, whatever they have needed we went down to the courthouse and found it not the title company. We have now sent them a copy of the warranty deed. THIS IS BEYOND BELIEF. THE LOAN CLOSED LAST XX/XX/2020. I will not be doing business with them in the future. Just received a closing paper in a pretty red and black box last week.
XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 07/09/2016 |
Yes |
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- Settlement process and costs
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Web |
Servicemember |
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I received military XXXX me from XXXX to XXXX in XXXX 2016. I shopped for a mortgage with XXXX, Quicken Loans, and XXXX receiving a Loan Estimate from each leader. I chose Quicken Loans on XXXX XXXX, 2016 because they offered me the lowest interest rate and fees for a mortgage.
Everything was moving along until I received a re-disclosure package on XXXX XXXX, 2016. The re-disclosure package had three errors : 1. It added a {$730.00} fee for points ; 2. It increased my credit report fee from {$9.00} to {$25.00} ; and 3. It did not adjust my loan origination fee from {$1900.00} to {$980.00} as QL agreed to match XXXX loan origination fee. I addressed these errors with XXXX XXXX ( NMLS # XXXX ) on XXXX XXXX, 2016 in an email. He replied to me telling me the errors would be corrected prior to close.
On XXXX XXXX, 2016 ( 6-business days prior to closing ) I was told over the phone they would not correct these errors. I now only have 5-business days until closing and feel I have been strung along until it was impossible for me to use another lender or have these issues addressed through the CFPB or the Department of Defense Inspector General. These fees represent a {$1700.00} increase to my closing costs which I must come up with in 5-business days. If I do n't go through with the mortgage with Quicken Loans I will lose over {$2100.00} in money spent for earnest money, inspections, surveys, estimates, and appraisals.
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| 02/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Quicken 's underwriters and the closing team did NOT disclose the added PMI insurance at any time prior to signing. They solely made the decision to waive the appraisal and add PMI without our knowledge. PMI or appraisals were never mentioned during the entire process ; they just added it to the closing paperwork.
Since PMI was never discussed, we assumed they added our homeowner 's insurance payments to the loan since the property is located in a California fire zone. When we contacted the resolution team, the representative said we had 4 ways of eliminating PMI with one of them would be paying down the principal.
Later, he emailed the following message, " We do apologize that you were never told that you would be having PMI on your loan. The reason that you have PMI is because you would have need an appraisal to be completed. Due to the fact that appraisals were extremely delayed in your area, our Mortgage Banking team wrote your loan to not need an appraisal. This saved you time on the days your loan was in process and you did not have to pay for an appraisal. Your loan is now closed and the terms of the loan can not be changed. This issue is now closed and no further action will be taken on this issue. '' This did not save us time nor money. The loan took longer to close than any other lender, and we now have almost $ XXXX to pay in insurance even though we have excellent credit and plenty of collateral.
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| 12/20/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
Older American |
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I contacted Quicken Loans for refinancing my mortgage and rolling in a HELOC. I informed them that I had foreclosures in my credit history and they told me that because the properties that were the subject of the foreclosures were not dwellings ( they were undeveloped lots ) Quicken did n't consider them to be foreclosures. While I did not understand why they said this it was obviously beneficial to me so I was pleased. I submitted an application for a conventional mortgage. At some point during the process I was informed that because of the foreclosures I would no longer qualify for a conventional mortgage. I had to change my application to FHA which calls for PMI. At closing I paid approximately {$3400.00} for PMI and am now paying approximately {$130.00} per month for PMI. Over the life of the mortgage, 30 years, this will cost me approximately {$51000.00}. There are many emails between Quicken reps and me that substantiate my claim. I also wrote a letter to XXXX XXXX, President and CEO of Quicken, but that only produced a phone call from XXXX of their reps explaining that they would n't do anything this issue. Quicken has never denied my version of this incident. They offered me a {$500.00} discount on closing costs of a refinance in 4 years if I want to refinance my current FHA mortgage for a conventional. This is a joke. I have much more detail on this matter available, including the letter I sent to XXXX.
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| 05/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Rocket Mortgage XXXX is billing me {$180.00} for a lapse in insurance coverage that wouldve never happened if the Rocket Mortgage employee would have sent an email to insurance companys correct Email address. The employee did not follow up to see if the insurance company employee received the email ; however, If she would have, she would have learned that she had misspelled a name in the email address and the insurance company employee never received the email which resulted in the premium not being paid and a lapse in coverage. Ive spoke to a couple of employees with Rocket Mortgage who are unwilling to accept responsibility claiming that they did follow up with a phone call but the insurance companys phone system was out of order. The insurance company claims that their phone system has never been out of order. Once I was notified that my premium had not been paid, I am mediately got insurance. I believe that rocket mortgage should waive the {$180.00} for failure to communicate with the insurance company and myself prior to the policy lapsing. If Rocket Mortgage would have communicated this information in a timely manner, my policy would have never lapsed. Rocket mortgage claims that the insurance company should have had the proper information as to who the mortgage company was and they are responsible for the lapse in coverage. Either way, rocket mortgage is still trying to charge me for this epic failure.
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| 04/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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As an airline employee I was directly affected by COVID and struggled to make my mortgage payments so I asked Rocket Mortgage about the best option available which would not affect my credit rating. I went into a trial modification period paying a the reduced amount they told me from XXXX 2020. I paid it on-time and in-full. I was told nothing would be reported to credit bureaus during this time. At the end they modified my loan with a government product loan. THEN.months later they reported me 4 months late!!
I thought the CARES Act protected me? Were laws not implemented that mortgage companies werent allowed to report you negatively if going through one of the programs they offered due to you being affected by XXXX?
Ive disputed it with the XXXX credit reporting agencies and Rocket, who basically said I should have paid more attention because it was in the fine print and too bad I signed on the dotted line. But I feel hoodwinked. Im not a lawyer. I trusted I was doing the right honest and ethical thing and they were too.
Now, because of them, I was denied a XXXX federal loan for my sons college. My credit score is so low I couldnt even get a new cel phone plan. No one will approve me for anything and Im never late with credit card payments or anything! This is the 7th home Ive owned and all been sold/closed in excellent standing.
Rocket Mortgage is a predator. They took advantage of my good faith.
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| 04/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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My loan is serviced by Rocket Mortgage with whom I recast my existing loan to lower my monthly mortgage payments from {$1200.00} to {$890.00}.
The recast was performed in XX/XX/2022, with the first due date of the lowered monthly mortgage payment ( {$890.00} ) due in XX/XX/2022.
On XX/XX/2022 I submitted a payment of {$1300.00}. This was applied towards the XXXX XXXX monthly payment.
On XX/XX/2022 I submitted a payment of {$2000.00}. This as per rocket mortgages website was applied towards the XX/XX/2022 payment.
On XX/XX/2022 upon learning that the loan recast was successful, with the next due date of XX/XX/2022, I submitted a payment of {$900.00}, intended for it to be applied towards the XX/XX/2022 payment.
On XX/XX/2022 I submitted a payment of {$900.00} intending it to satisfy the XX/XX/2022 payment.
However I was informed around this time that my loan was past due and a penalty in the amount of {$63.00} was charged.
I attempted to resolve the concern with Rocket mortgage however they claim that the {$2000.00} I paid on XX/XX/2022 can not be credited towards the XX/XX/2022 payment when in fact their website and phone app indicated that it was.
Thus, Rocket Mortgage claims that though I paid {$3200.00} in XX/XX/2022, against a mortgage payment amount of {$1200.00}, my loan was past due. Furthermore they refuse to credit the {$63.00} they have charged after the above was explained to them.
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| 10/16/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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I have attempted to resolve this issue with Quicken Loans three times now with the continued generic response and non-compliance under the Fair Credit Reporting Act. Quicken Loans has failed to provide me with validation the inquiry was initiated by me. Per the Fair Credit Reporting Act 15 U.S.C. 1681g, I have the right to demand that you physically disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. You continued verbatim response of, We have proof you applied, is insufficient and non-compliant for the act and my request. I am demanding physical validation of the inquiry and that it was initiated by me, including any documents I physically signed. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611 ( a ) ( 5 ) ( A ) ( i ). By publishing these inaccurate and unverified items on my credit report you are damaging my reputation and credit worthiness. The inquiry in question on my reports are unverified and unvalidated. Quicken Loans insists I was the one who initiated the inquiry when I was NOT. I have placed fraud alerts on my reports yet Quicken Loans refuses to comply with the Fair Credit Reporting Act and continues to report fraudulent activity to XXXX XXXX, and XXXX.
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| 11/20/2019 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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I am the seller of a property and the buyers are using Quicken Loans, Loan Officer XXXX XXXX, NMLS XXXX. I am reporting XXXX based on the communication received from the buyers agent. Quicken Loans canceled two appraisers until finally allowing a third appraiser to complete the project. The appraisal had comps over a year in age and an estate sale and came in lower than contract price. The appraisal was disputed and reviewed and more recent and accurate comps where found. This was the source of the initial closing delay. After this was completed Quicken asked for additional information from the buyer which she provided. She went weeks without communication. I called the loan officer at one point and asked that he communicate with the customer so she could keep us informed of the progress. We were told by the agent that Quicken stated there was a delay because of USDA funding which was a lie because USDA was not having funding issues. We were told the loan had full approval and found out from the attorney that they were waiting for USDA to underwrite the loan. All the communication provided to me from the Buyers Agent which insists the information came from Quicken has been inaccurate. The buyers have missed two closing dates and the contract expires on the XXXX of XXXX. Their negligence has caused me money and may cause the buyer to loose their earnest money as I am not extending the contract past the XXXX.
|
| 10/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
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|
Web |
|
|
Hello, I submitted a refinancing application to Quicken Loans for XXXX of our XXXX homes in order to pay down some unexpected debts. My loan application was approved pending an appraisal of the property. After sending all the documentations to Quicken Loans. I was asked to provide many years of tax information going back to XXXX and I did that. Finally, they came back saying that they ca n't move forward, because appraiser could n't find a comp for the property ; which seems odd, because there are several rented properties in XXXX mils radius of our home. I asked for a copy of the appraiser 's report and they indicated that there was no appraisal and therefore I asked for a refund of my {$500.00} appraisal fee back and an explanation of the process. I have not received neither as of this morning. All they have said is that the appraiser could n't find a Comp. Our rental agent has several properties that he is managing in that area. I understand the separation of broker and appraiser as a result of changed policies after the crash of XXXX ; however, there is clearly a problem with this process because there are available Comps for our property. It seems to me the Quicken Loans did n't want to move forward with this loan and I can accept that. It 's the reason that they are providing that is troubling for me. I have shared this reasoning with several realtors and none of them have heard this reasoning before.
|
| 05/06/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
XXXX connected me to Quicken Loans after I completed a questionnaire for an Equity Line of Credit. Their system referred me to Quicken Loans in which the latter info page fraudulently states : " Dear XXXX, Good news - You could get as much as {$90000.00} from your home by drawing from the value of your home 's equity.
A Home Equity Line of Credit is a revolving loan that's tied to a bank account or credit card. The cash is there for you to use when you need it. If you use it to increase the value of your home through repairs or upgrades, it can become a valuable long-term wealth-building tool.
Here 's what you can expect : Our Partner [ s ] listed above will soon be calling or emailing you in order to give you the expertise and guidance you deserve. Just answer their calls / emails or respond back on your own terms and they will help walk you through the process. You will be on your way to getting money in no time! '' Quicken Loans mortgage agent attempted to entice me to a cash-out refinance and told me Quicken Loans DOES NOT provide equity lines/HELOC.
In closing, five XXXX course provider experts in the education department " wrote the book '' on mortgages, and how important it is not to mislead the public. Quicken Loans continues with their shananigans and I am willing to provide a sworn affadavit. I hold a XXXX XXXX ( XXXX XXXX ) and will be a solid expert witness should the need arise. Thank you.
|
| 06/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
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Since XXXX, I have lived at XXXX XXXX XXXX XXXX. in XXXX, Louisiana. In XXXX, I used Rocket Mortgage to refinance that residence. I had my monthly payments on autopay and had no issues. Bills were paid on time. In XX/XX/XXXX, XXXX XXXX destroyed that residence. I used Rocket mortgage to borrow money for an apartment in XX/XX/XXXX. When i asked to set up the monthly mortgage payment on autopay, Rocket Mortgage said that I could not pay the first month ' s note on autopay, but would have to wait till I received the the bill then pay with a check. Since I was changing addresses and recovering from the loss of my home, i am not sure when or where that bill was sent to me. Once notified, I paid the bill then enrolled in autopay through my bank. The bill has been paid regularly since. This resulted in a ding to my credit score which I feel is not fair. Had I been allowed to enroll in autopay initially, this would have never happened. Now my credit score is low as a result. I am told by Rocket mortgage that nothing can be done to rectify this except waiting many months or years for my credit rating to slowly correct itself. I am seeking assistance on this matter. The only other dings on my credit history happened several years ago when I went through a divorce and my ex wife had credit card charges that went unpaid for some time.
I can be reached at XXXX XXXX XXXX if any further questions arise.
XXXX XXXX XXXX
|
| 08/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Escrow account analysis completed incorrectly - Quicken Loans did not verify current required payment from our taxing authority.
Appraisal value of home changed and required property taxes were reduced by {$5000.00}. New escrow analysis was completed and concluded that the escrow balance and payments remain appropriate.
Without escrow changes we will be paying above the maximum escrow balance per RESPA ( calculate at escrow requirement + 1/6th account cushion = XXXX ).
This is not the first time we've had significant issues with Quicken Loans.
They did not have documents prepared accurately at closing and we had to wait several hours while they corrected forms.
They falsely claimed escrow was covering homeowner 's insurance payments and I found out three months after closing that this was not the case and the insurance was not valid as they had never received a payment from Quicken. Thank god we had not had to make a claim.
They called some months back offering to refinance the loan with no money down - I asked them to confirm this was the case before running my credit. They did, ran my credit, and then said they couldn't offer what they had indicated, hitting my credit with a hard inquiry for no reason.
I am a former XXXX XXXX and have XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Based on my experience I am extremely concerned about Quicken Loan 's ability to accurately service our loan.
|
| 03/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
This occurred on Saturday XX/XX/2020.
I called my current mortgage company, Quicken Loans, and asked about current rates since I heard they dropped. I was interested in potentially lowering my interest rate.
The first person transferred me to a specialist. The specialist quoted me a rate of 2.5 % as their rate for a 15 yr mortgage.
The specialist then asked if I wanted they could pull credit to get the process moving to save me money. I agreed.
The issue came when the specialist came back on the phone and failed to mention that the 2.5 % rate was only possible by paying a bunch money to get the rate down that low. It was a bait and switch. I never would have agreed to have my credit pulled if I knew I would have needed to pay a bunch of money just to lower my rate by 1 %.
The specialist did not read any credit disclosures to me on the phone and did not mention there would be a hard pill on my credit and impact my score.
Furthermore, I escalated to their manager and the manager said that none of their rates were that low unless you paid additional money. He said that the rep should have mentioned that.
This is clearly a deceptive practice from the sales rep and was not in the best interest of the consumer to inform them of the information before making this decision.
I am requesting that this credit pull be removed and the rep coached to prevent this from happening to additional customers.
|
| 10/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We refinanced our home with Quicken Loans/Rocket Mortgage. Quicken Loans/Rocket Mortgage had the payoff amount for our original home loan to XXXX XXXX XXXX XXXX ( we provided them with the payoff amount that was good until XX/XX/20. We had our closing on XX/XX/20 and Quicken/Rocket was supposed to send the payoff amount on XX/XX/20. Apparently, XXXX XXXX XXXX XXXX rejected their payoff amount and it was returned on XX/XX/20 and no one from Quicken/Rocket notified us nor did they contact XXXX XXXX XXXX XXXX to find out what was the reason. We received a call from XXXX XXXX XXXX XXXX on XX/XX/20 asking us if anything was wrong and letting us know that we were past due on our mortgage payment with them and that if we do not make a payment by XX/XX/20 our credit score will be impacted. When we contacted Quicken/Rocket about this on XX/XX/20 they acknowledged the payment was returned and are still trying to figure out why and how to resolve this. They claim there was discrepancy with the amount they sent but given they had the payoff amount no one is able to provide us with the details on what has occurred. We have informed Quicken/Rocket that if this is not resolved today ( XX/XX/20 ) then we will be making the payment to XXXX XXXX XXXX to ensure our credit score is not impacted and they will need to reimburse us for this since we have already made our 1st mortgage payment to Quicken/Rocket on XX/XX/20.
|
| 04/30/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
This may or may not be the right place for this complaint, but let 's give it a go.
I placed my home up for sale. A buyer financing through Quicken Loans was interested, we agreed at a price and the process was on. Inspection went fine, XXXX appraisals were required due to selling price. The first appraisal came in at selling price. The second appraisal was " cancelled '' after it was made ( we believe that it matched the previous assessment ) and a XXXX appraisal was requested by Quicken Loans, less than 2 weeks to closing date. The XXXX appraisal came less then the selling price, and that 's just what Quicken Loans wanted. To me, it seems like Quicken Loans is forcing the seller 's price down as to minimize their " risk ''. The buyer is a physician, with real estate assets out of state, and a solid financial background.
Both seller and buyer were packed, had made financial commitments, and then this.
The net was a loss of {$50000.00} to the seller from the agreed price, and additional funds added to the down payment by the seller. Quicken Loans tactics are unethical, in my humble opinion. As a result of this transaction, I personally warned every person I know, whether a seller or a real estate sales person, to decline any offer that will be financed by Quicken Loans. Needless to say, the real estate agents involved, are doing the same. Maybe the the Feds can look into Quicken Loans 's practices.
|
| 05/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a refinancing of my mortgage with Quicken Loans. Quicken Loans provided some but not all of the terms of the loan. Quicken Loans collected a {$500.00} deposit to cover the appraisal at the time that the terms were provided orally over the phone ( not in writing ). The appraisal was completed on XX/XX/2020. The total cost of refinancing was not fully disclosed to me until I received the Loan Estimate on XX/XX/2020. The Loan Estimate revealed that the principal balance of my mortgage would be increased by {$18000.00} as a result of the fees charged by Quicken Loans and that I would be charged PMI, all of which was also not previously disclosed to me. As the terms of the loan were completely unacceptable I terminated my application with Quicken Loans. Because I was deceived regarding the terms of the loan I demanded a refund of the {$500.00} deposit. My request was denied by email dated XX/XX/2020. The representative who denied the request was XXXX XXXX ( XXXX ) XXXX.
The failure to disclose all of the terms until after the appraisal was clearly a tactic on the part of Quicken Loans to pressure me into accepting the loan terms. By terminating the application, I forfeited the {$500.00} which would have been rolled into the mortgage had I completed the process. This is a criminal organization seeking to take advantage of consumers at a time when many are suffering severe economic hardship.
|
| 04/20/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I am building a new home through a home builder XXXX. They offer financing but I wanted to shop around. I contact Quicken Loans to see what they can offer and the person I spoke with was very nice. After the app I was sent a intent to proceed that I had to sign and give my credit card info. I did not want to give my credit card number but was told that if I do n't I can not proceed. I was assured by the loan rep that it will not be charged unless I cancel and Quicken Loans has already done/ordered the appraisal. Well XXXX3 week later Quicken Loans changed the loan structure without discussing with me. They changed the down payment, monthly payment, and terms without discussing with me. I called and e-mailed but no response so I cancelled the loan with them. They immediately charged my card {$500.00} for fees incurred. When I asked why they said for appraisal fees and credit fees. This is a new construction loan and the home had not even broke ground yet. I have called over 6 times to request a refund since there is nothing in writing about the fees and each person I speak with there says I need to call someone else to discuss the issue. I sent over XXXX e-mails also with no response back from the loan rep. Quicken finally refunded XXXX of the XXXX but will not refund the remaining or give me a reason for the charge or copies if the doc that I signed that gives them authorization to charge me that.
|
| 06/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Abusive & deceptive practice at Quicken Refi request amt : {$920000.00} 1 ) Loan originally started in XX/XX/2020, approved with closing scheduled on XX/XX/XXXX, the Mobile Notary person was a few hours late ( went to a wrong place ) onXX/XX/XXXX on the first signing date. She then sent my signed closing docs back to XXXX instead of forwarding to my 2nd closing location ( my residence ), which disrupted the entire process and the 2nd closing on XX/XX/XXXXdid not occur. A third attempt was scheduled today XX/XX/XXXX@ XXXX at my XXXX location, and there was a no show by Quicken.
2 ) After several back and forth with Quicken, this went into XX/XX/2020, I then requested a rate refresh, Quicken came back with a lower rate but did not mention the closing cost will be 10x times higher ( deceptive practice ). I discovered this when I reviewed the docs. When I tried to reach out for a resolution, Quicken tried to stall the process.
3 ) I then requested {$0.00} closing at 2.625 % 10 Year ARMs. Then as we enter XXXX, I received a call from Quicken telling me that the loan will be withdrawn due to the outstanding time-because of their stalling tactic. Quicken then offered a new price, including points which was exactly what they had offered in XXXX, 10X times higher than the original closing cost. Which appears like a dirty tactic to force me to withdraw from the loan. Another abusive and deceptive act!
|
| 05/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I engaged with Rocket Mortgage for a home loan in which they suggested I work with their credit department to improve my credit score. I did engage with them and they told me to payoff two debts totaling {$6500.00}. They told me that they needed to wait 10 days before pulling my credit so that the new balance of my debt accounts reflected on my credit report. I was told that by doing this it would raise my credit score to over XXXX. However, after a few days I noticed that I was getting alerts for my credit being pulled from XXXX. I then got a call from my mortgage broker who told me that he was sorry but someone pulled my credit without my permission and that it lowered my score. By lowering my score he told me that I would need to come to the table with $ XXXX more money to close and now I will have a higher interest rate. In trying to resolve this with them I have gotten no where. They have not only made it so I have a lower credit score but that credit score being lowered also translates to everything that is attached to my credit. I will now have to pay more for insurance and if I were to try to get another home loan I cant because my score is too low at no fault of my own. I feel I was mislead by Rocket Mortgage and want them to pay to repair my credit and to pay me back the {$6500.00} I was told I had to pay off in which I didnt because it made no difference due to their faulty practices.
|
| 02/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
On XX/XX/2020 Quicken Loans called me and started asking a line of questions in regards to my property and what I think the current market value of my home is worth.
They did NOT inform me that I was speaking to a licensed loan officer XXXXXXXX XXXX XXXX nor did they imply in any way I was answering questions for any application.
They were simply asking me questions about my current mortgage and going over my property value and current interest rates, and they told me that they needed to ask me for my personal information for security reasons.
I absolutely DID NOT, in any way shape or form give them permission to pull my credit.
I did not ask them the refinance my home. I did not ask them to see if I qualify.
XXXX XXXX from Quicken Loans pulled my credit without my permission and did not inform me that she was doing so on the call.
Then I spoke to her associate XXXX XXXX from quicken Loans right afterwards about the situation and told her what happened and she assured me that they would remove the inquiry.
She requested that I send them a written request for the inquiry to be removed, and I sent them a letter via email.
They did not comply and the inquiry remains on my report till this day. I would like this inquiry removed from my report immediately.
a. Date of Inquiry ( XX/XX/2020 ) b. Company name on the inquiry ( Quicken Loans/ XXXX XXXX ) c. Request to delete the inquiry
|
| 08/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I initiated a loan with quicken loans to refinance my mortgage on or about the first week of XX/XX/2020. I uploaded all documents required. documents such as pay stubs, paperwork inlcuding insurance on home, the balance on my mortgage. my credit passed and they congradulated me. i was contacted by rocket mortgage, they were going to finish up the loan. In first week of XXXX i contacted them again, they kept stalling asking me to upload the same documents which i did, and i asked to speak with someone about why its taking so long. they finally called me told me they are working on pay off and they needed me to upload my divorce decree again. the begining of XXXX i called again, they are now saying they are waiting for a pay off, it should be a few more days. We are coming up on XX/XX/XXXX still no closing, i tried calling today left a message logged into the rocket mortgage account they want me to give them my morgage banks phone number. This company needs to be investigated, why do i need to keep uploading the same documents, and if they needed a phone number for my mortgage why didnt the representative tell me when we were on the phone. this company is very shady on how they are doing business. I would like to just stop the process and end it all, i just dont know how since there is no personal office, all is on the phone. a morgage started the first week in XXXX still ongoing in XXXX. help
|
| 06/04/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
My husband and I bought a home XXXX of 2018. One year later he passed and I have been struggling ever since to pay the mortgage, since my only income is from social security. I have tried several times to refinance but have been told I don't have enough income because of a car payment. I have since gotten rid of my car and decided to try again. On XX/XX/XXXX I spoke to XXXX at Rocket Mtg. He told me I could qualify for a refinance with no closing costs. My problem is my current mortgage payoff is {$110000.00} at $ XXXX/month with a rate of 4.625 %. The mortgage Rocket gave me came to $ XXXX.at $ XXXXmonth with a rate of 2.99 %. To me, that is an {$8000.00} finance charge, for what? I don't think it's worth doing to save $ XXXXmonth and I certainly wasn't informed that there were fees of {$8000.00} that would make my new mortgage payoff be so much higher then originally. I feel as though I am being taken advantage of, since no one explained the whole process to me while I went through the application on line while speaking to an agent on the phone. I feel like everything was done very quickly and I didn't have a chance to ask any questions. Someone told me that if I cancel the mortgage, I have not sent them any documents so far, only what they obtained from my credit report. I would be responsible to pay costs to them which I really can't afford. Please help, I don't know what I should do.
|
| 10/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2020 Quicken Loans/Rocket Mortgage called me multiple times during my work day to try to refinance my mortgage although I had previously indicated that I was not interested at this time because we wanted to sell our home. The agent on the phone asked if I would like to make an appointment which I agreed to. I could not hear the agent entirely, but apparently he asked if I would allow him to pull an updated credit report. I did not realize that I gave permission for this. I was never asked for my social security number or birthdate, so the agent had to indication that the person whom he was speaking to was the actual owner of the account. Immediately after this phone call, I received notification that my credit had been pulled and I did not understand why my credit was pulled when I never filled out an application to refinance my mortgage. I contacted Quicken via an online agent who said that " someone '' filled out a credit application online and that if it was not me, I should file a police report, although their own agent admitted to running my credit report. Shortly after, my husband 's credit report was pulled and he never gave his permission for this nor was he even on the initial phone call. When I asked the agent why my credit was pulled, he said it probably wouldn't effect my credit score " too much. '' This was absolutely an egregious abuse of our personal information.
|
| 09/08/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
On XX/XX/XXXX we started the process for refinancing our home. We were conditionally approved on XX/XX/XXXX pending verification of documentation. We submitted all requested documentation the same day it was requested. On XX/XX/XXXX we became aware that Rocket Mortgage had failed to inform us that it was necessary for us to arrange with the attorney to do the closing for us so nothing had been done regarding title documentation. After that was taken care of, the rate lock was extended due to their delay. On XX/XX/XXXX, the attorney forwarded the title documents to Rocket Mortgage. On XX/XX/XXXX, they claimed the title was never received. They subsequently found that they in fact had the documents in their possession. After requesting several status updates, on XX/XX/XXXX we received a response stating our loan was " in line for final review ''. On XX/XX/XXXX, following another status request, they stated our loan was in the final review process. On XXXX it was discovered an updated bank statement was needed, which was submitted that day. We were later informed the loan was being wrapped up and they would follow up with an update. Today, we informed the company we were filing a complaint with your bureau if we did not finally get a closing date today. We were told to expect to hear from them this afternoon and our closing might possibly be tomorrow. Again we have not heard anything since.
|
| 10/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage lender has my flood insurance as part of my loan paid through my Escrow Account. They did not pay my flood Policy timely, and when they finally paid it late the issued the payment to the wrong carrier and sent to the wrong address. This has caused my policy to be canceled and the Flood Insurance will not reinstate my Policy. My agent now has to issue a new Policy which has a 30 day waiting period and the cost has increased from {$650.00} to {$1800.00}. They lender will not expedite the payment and they have left me with no insurance coverage on my home. They tell me today they will place a lender forced policy in about 45 days which the letter from them states it only covers the dwelling, it does not cover our personal belongings or cost of temporary living outside should we have damages. I have been without insurance coverage since XX/XX/22 we live in a flood zone, less than XXXX mile from the ocean and XXXX blocks from the inter-coastal. They are telling me that this can not be expedited even through they have admitted fault. They tell me should something happen between now and 45 days to call them and then they will place insurance they REFUSE to provide me with any written documentation. I am very concerned considering we are still in Hurricane Season especially what has just happened with XXXX XXXX to be without proper insurance coverage to protect my home and family.
|
| 11/20/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
To whom it may concern, My name is XXXX XXXX and on XX/XX/XXXX, I agreed to a loan modification agreement. A payment was made on that same day, to finalize the deal. However Quicken loans decided to report to ALL three credit bureau that I was late with my mortgage payment for XX/XX/XXXX. This is not true because I have a bank statement that shows I made a payment on the XX/XX/XXXX and it was taken out of my bank account on XX/XX/XXXX. I have reached out to quicken loans and showed them my proof ; however, they do n't want to change it. So I am requesting that CFPB, to intervene and assist me in having Quicken loans remove that negative remark from my credit report so I can refinance my property. Unfortunately I can not refinance my property because under NEW federal banking law a mortgage holder can not refinance his or her property until a one year has passed from the date of the late payment has passed. My mortgage payment is due on the XXXX of every month. XX/XX/XXXX was XXXX XXXX XXXX 's birthday and the banks where closed, but XXXX XXXX XXXX was aware of that holiday and they said the payment will be taken out of my account with no problems and they would not penalize me because it was a holiday. Plus you can request the phone records of the phone call that day between quicken loans and me, to prove my statement is true. I will be looking forward to your help in this matter.
|
| 10/05/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Quicken loans VA XXXX.
This company has a XXXX deposit ( unlike any of the other 1000 's of mortgage companies. The policy in itself is not inline with VA standards. VA streamlines or for the veteran NOT for some huge company to save money. I made the stupid deposit with this company on end of business Friday XX/XX/XXXX. I emailed to have my loan application withdrawn and deposit refunded on Monday XX/XX/XXXX ( less than one business day ). I told them in the email I would pay the XXXX for their credit check ( no one else charges this either ) but that there was no way an appraisal was done in less than a business day. On Friday XX/XX/XXXX Quicken sent me a notification that the appraisal was done. I sent them another email with my previous email asking for it to be withdrawn. They just keep going and attempting to charge me. I filed a dispute with my credit card company which is a XXXX and I highly doubt they will let this kind of behavior go through. However, the VA and CFPD have some level of obligation to ensure these sort of practices are not being used on Veterans ( normal people too ). I am a XXXX XXXX XXXX XXXX XXXX veteran, attempting to use a benefit while this company reaps massive amounts off of veterans. This kind of behavior should be nipped, they have plenty of complain ts regarding this same behavior. Why is the VA still certifying them to do business with us?
|
| 07/31/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Hello there - This is regarding refinancing my 30 Years conventional fixed Mortgage from quicken loan to XXXX. The closing date, we decided with XXXX was XX/XX/XXXX and disbursement date was XX/XX/XXXX. Everyone was on track including new lender ( XXXX ), me and Title company ( XXXX XXXX ). XXXX disburse ( thru wire XXXX the amount per Pay off + 5 Days more interest on XX/XX/XXXX to quicken loan. Somehow they ( XXXX XXXX ) wired the fund to Quicken crossed the federal cut off time and quicken received the funds on next business day, Monday, the XX/XX/XXXX.
Quicken charged 3 days ( For XX/XX/XXXX & XXXX ) additional interest one the top of Pay off which we received initially. Being a consumer, I am ending up paying double interest to quicken as well as XXXX ( For XXXX XXXX ) despite being on time from my end.
I feel quicken shouldn't be taking 3 additional days interest as Title company ( XXXX XXXX ) already initiated wire on disbursement date ( XX/XX/XXXX ) hence I tried resolving with them directly, they said they will not revert the interest for these 3 additional days. Similarly, XXXX already taken 3 days interest for the same period through pre-paid and they are saying that I should reach out to quicken to get my interest refunded for XX/XX/XXXX thru XX/XX/XXXX.
I do have all the evidence ( such as emails, chats ) that I tried with quicken and it is not resolved yet.
|
| 10/04/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
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Quicken Loans Inc. defalcated on a loan dated XXXX of 2016 in which they sent falsified documents to HUD in order to close an unaffordable loan that has caused me to go into default. They used wrong information to get the loan certified and insured by shoveling the numbers. Though nothing changed as to my income, interest, property taxes and insurance, or the PMI on an FHA loan, the mortgage payments went up from a barely affordable amount that I did not have a hard time paying to an amount that added up to more than 50-percent of my income and I am on a fixed income. It turned out that they used someone else 's property taxes and not mine at origination in order to make the loan appear affordable when they knew it was not at the time. It was a clear RESPA VIOLATION and a violation of the TRUTH IN LENDING ACT in order to falsify the loan as affordable. The intent -as with all others- was to foreclose on my home within one to two years and walk away with the insurance, my home, and the equity in my home. I tried to get them to fix their error by changing the loan to a conventional uninsured so the payments could be affordable again, but they said they would only do so if I would pay them {$3800.00} in " unearned '' pre-closing fees. It's all on record. Quicken is in a current settlement status with the Department of Justice for making many of these types of bad predatory loans.
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| 08/09/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
Servicemember |
|
My husband and I are wanting to purchase a mobile home and after trying to fill out the in-house lender through the mobile home park, it prompt me to this page " unfortunately, we do not have a lender that match your needs, etc '' then I picked the Quicken loan " see weblink '' XXXXThen I had applied through Quicken Loan and wrote both my SSN and my spouse. To my surprised, it gave me an error and never received a result. An agent phoned me right away and explained that Quicken Loan never process any mobile home loans and tried to convince me to get a single family home loan. I said NO and they should have never advertised from the mobile home site to begin with. I am a XXXX in the state of XXXX but currently working as an apartment locator. You can say I am very naive about the mobile home buying, but this company put a hard inquiry on my XXXX credit bureau effective today XX/XX/XXXX. This is an unfair practice and obviously I was a victim of a " bait n switch '' type of advertisement. Please help me remove this hard inquiry off my credit because we are trying our best to buy our cheap permanent home. This hard inquiry will definitely affect any future purchase. Here is the Quicken Loan informationEMS QUICKENXX/XX/XXXXXX/XX/XXXXMisc.
Creditor Contact DetailsQUICKENLOANS/EMSQUICKENXXXX XXXX, XXXX XXXX ( XXXX ) XXXXSee something wrong?
Find out how to dispute a hard inquiry.
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| 06/07/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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On XX/XX/XXXX, I filed a complaint with The XXXX XXXX XXXX XXXX XXXX and XX/XX/XXXX, filed a complaint with Consumer Financial Protection Bureau against Rocket Mortgage. As a result of this, Rocket has retaliated against me by blocking my number from their main portal. I am unable to get through from my phone unless I block my number by dialing XXXX. They also threatened to launch a countersuit in court if I seek legal action, which I fully intend to do, for it is my right. Also, Rocket Mortgage failed to remove liens we refinanced to remove twice and consequently, an interest-free corporate advance was completed to remove the lien, leaving the balance hanging over our heads, that should have been taken care of with our equity. Finally, after two years, two refinances and a corporate advance, the lien is removed.Hhowever, the escrow account continues to be short with no explanation as to why. I left messages for XXXX XXXX, my point of contact during the four and a half months it took to resolve the issue as well as XXXX XXXX, the person who issued the threatening response to XXXX XXXX. I informed her on her VM I was unable to contact Rocket due to my phone number being blocked, and that I will be reporting that also. I see now that Rocket is capable of anything and I am afraid for my safety and the well-being of my account. However, it will not stop me from pressing forward.
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| 07/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/XXXX while in the process of selling my home I was notified that the township tax payment had not been paid although payment of {$1600.00} was due on XX/XX/2021. At this time I reached out to my mortgage provider Quicken Loans to inquire as to why escrow dollars were not used to pay the aforementioned tax bill.
To date I have continued to reach out to Quicken Loans and have even sent a " Notice of Error ''. I have spoken to several supervisors including XXXX XXXX and XXXX XXXX. I have been told that XXXX is researching my inquiry but to date no information has been provided regarding the missing tax payment. In order to move forward with the sell of my home I was required to escrow an additional {$1900.00} XXXX tax bill plus late fee ). These additional dollars will be released to the XXXX Township Boro as quicken has been unable to provide any proof of payment.
I have reached out via phone and approx. 3 times a week over the last month however nothing is being done. XXXX XXXX and others at Quicken Loans ( Rocket Mortgage ) continue to provide dates for resolution that they continuously do not meet. As escrow monies were paid by me along with my mortgage payment every month if Quicken Loans did not use the funds for what it was attended for I have requested on several occasions that these escrow monies be refunded. Quicken continues to refuse to take any action.
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| 11/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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By means of background, I am a nurse and have been working extraordinarily hard during the COVID epidemic, I am also a single mother with XXXX young children and support both my brother who has XXXX XXXX and my mother who is elderly and in a XXXX home. Earlier this year I received a letter from Rocket Mortgage saying there was an issue with my mortgage. I call the mortgage company right away and was advised by a very helpful agent that the Rocket was working with customers during Covid especially those in the front line. I also called my insurance agent who advised me that they didnt see any issue with my coverage. Based upon the assurances from Rocket I assumed that they would be paying the insurance from my escrow as normal. Unfortunately, the legacy insurance policy was not renewed and it appears that Rocket purchased unbelievably expensive insurance that only covered them and that the policy is retroactive. One I became aware of this I called Rocket again and now I am being told that there is nothing they can or will do for me. I have faithfully made my mortgage payments every month but can no longer afford the spike in payments to cover the forced place coverage. I have a new policy on the property which Rocket is aware of. Rockets assurances seem like hollow and empty promises, I candidly feel betrayed after working so tirelessly to serve my community. Please help me.
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| 02/11/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
In XX/XX/2017 I applied for a mortgage with Quicken Loans. Our landlord lost our home in foreclosure so we are scrambling to stay here. I explained this to the loan officer. and that my mother is a XXXX veteran with XXXX and moving is the last thing we need right now. I completed the document request and received my pre approval letter, continued the process only to be told after almost 4 mos that I need a cosigner. I offered a cosigner from the start but was told FHA does not accept non resident cosigners. The reason I was given for the new requirement was that my credit dropped from XXXX to XXXX. They had run my credit for times in that period and charged me each time. This was the only changes in my credit. I was flooded with lock the rate emails and I told XXXX XXXX to lock it each time but he never locked it. After being preapproved and submitting all requested documents, knowing my income to debt ratio and credit score both qualify me yet I still have no loan for my house..??? I'm frustrated. My rate went up 4 times and my closing costs went up as well..XXXX score was XXXX, XXXX hourly job in my field of study. No Loan!! I am requesting all credit report fees be refunded as well as them removing all hard inquiries from my report. XXXX said no can do. I can understand running it once, getting to closing day then running it again but not four times in a 90 day period.
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| 02/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinanced my primary mortgage in XX/XX/XXXX with Rocket Mortgage. My mortgage was a 30year fixed at 4.625 % with taxes and insurance escrowed. I refinanced into a 30 year fixed at 2.75 % with taxes and insurance escrowed as well. My original balance was {$550000.00}. In XX/XX/XXXX, I received my escrow analysis statement showing that my escrow account is short {$5700.00}, and that my payment would increase by {$490.00} for the next 12 months. I immediately called Rocket Mortgage and was initially told that my taxes increased and that caused the shortage. I talked with the representative and told him this was not the case and the amount did not increase this much. I told him that I just refinanced in XXXX and there could not be this large of a shortage this quickly. He was not able to give me definitive answers but he transferred me to the executive offices where they could follow-up. I spoke with a lady who looked into my account and said she could see that my escrow account was underfunded at closing, but she wasn't sure why or how it happened. She would research it and call me back within 10 days. When she called me back she stated that she was originally correct in that my escrow account was underfunded for some reason and I would be responsible for the shortfall. Rocket mortgage is allowing me to pay the shortfall over 24 months as opposed to the usual 12 months.
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| 10/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
- Loan estimate or other related disclosures
|
|
Web |
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After submitting an online application, we received a Pre-Approval letter from XXXX XXXX XXXX XXXX XXXX XXXXXXXX ). When we requested the Loan Estimate, XXXX refused ( on four separate occasions ) to provide it without the Contract - violating TILA-RESPA Integrated Disclosure Rules ( TRID or TRID Rule ). Specifically, XXXX messaged us the following : On XX/XX/23 at XXXXXXXX XXXX, " I do require the contract first - there are many details in there that impact what numbers would be on the Loan Estimate. '' On XX/XX/23 at XXXX XXXX, " I'm willing to provide the Loan Estimate once I have the contract as mentioned before. '' On XX/XX/23 at XXXXXXXX XXXX " I don't have the necessary information to provide a Loan Estimate without the contract. There are several data pieces required by a lender to provide the Loan Estimate and I don't have all of them. '' What XXXX didn't realize is that we were fully aware that only 6 pieces of information are required for a Loan Estimate. We had already received 3 Loan Estimates from other lenders. He was the only one who did not operate in Good Faith and attempted to procure the contract through deception.
XXXX XXXX 's interim director did not have an explanation for the behavior. He advised the missing piece of information was the property address. I provided the address and received the Loan Estimate. A new loan originator was assigned.
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| 10/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
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I applied for mortgage assistance with ROCKET MORTGAGE under the CARES ACT OF 2020. I was told to pay my bill until I receivd a letter that I am approved and that would take 30 days. We were well into XXXX and I asked what I should do about the XXXX bill and I was told to pay and if I am approved XXXX I will get my money back. My approval date was by XX/XX/XXXX so I made sure they got my payment by XX/XX/XXXX and filed for forebearanced as instructed.
I got my letter today and called in to confirm, and no one knew what to do until one resolution specialist said they don't have to return my money or start the forebearance next month. They can keep it AND charge it to forebearance and there's nothing I can do about it. I can not appeaL, I can not create a complaint. I can not speak to anyone else. I can not send a letter. I shouldn't have paid my mortgage on time. I begged that even if I was given the wrong information when I called in for filing information this was still a hundred year horrible world wide pandemic and Rocket Mortage should do the right thing. The right thing that they did was hang up on me after 40 minutes. Thank You Rocket Mortgage.
I publish this so other consumers don't get abused by the policy -- they want you up to date or you won't get approved for forebearance, and then when you get approved for forebearance they will keep your money anyway.
|
| 06/10/2016 |
Yes |
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- Loan servicing, payments, escrow account
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|
Web |
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I have never been late on making a mortgage payment and have never partially made a payment. I have a great credit score and always pay my bills on time. On XXXX XXXX, 2016. I received an email from Quicken Loans telling me that they did an updated escrow analysis and that my monthly mortgage payment will be increasing. I called Quicken to find out what the new payment was and Quicken was now asking me to pay {$7000.00} starting XXXX XXXX, 2016. However, my prior payments were only {$3800.00}. Quicken notified me that I have a deficit in my escrow account of {$22000.00} and that they want a payment of {$7000.00} for 12 months and that once the 12 months are up, My payment will be {$5100.00}. There is no way that I can make these increased payments when they happened so abruptly. It is not my fault that there is such a large deficit in the escrow account because I made my payments in full every month. Now I am blind sided with this situation and will end up losing my home. It is not fair that they are just able to increase my payment so drastically. I did not cause this situation. Quicken loans should have accurately calculated the mortgage payment prior to there being a deficit of {$22000.00}. There is no way that anyone could comfortably make this type of payment so abruptly and suddenly. I have no way of paying off this amount and now I am faced with being homeless.
|
| 11/27/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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On XX/XX/XXXX I called quicken loans to ask questions about their home loan requirements and interest rates. When I called I had my credit report information already pulled from my credit karma account. I specifically told the man I spoke with that I already had my credit score and did not want a hard inquiry on my credit. I told him I just wanted to know what credit score you had to have for them to give a loan. He told me that he would have to pull my credit. I told him I knew my credit score and did not want him to put a hard inquiry on my credit report. Today, XX/XX/XXXX, I pulled my XXXX XXXX account up and seen that my credit score dropped almost 20 points. The reason was a hard inquiry from quicken loans. This is really going to XXXX me. My score was already low because I have n't had or used any credit in several years and the house I rent is being sold. I need to be able to find a home I can afford and get financed for in a very short period of time ( two months ) and this XXXX just made my credit too low to get financing. By the time this gets corrected, if it even does, It 's going to be too late. So now I 'll have to start looking for somewhere to rent, which is not fair. I only make {$20000.00} a year so it 's going to be hard enough to get a loan without other people making it harder. The phone # I called is ( XXXX ) XXXX, I got it off of their website.
|
| 02/02/2022 |
Yes |
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Web |
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I made an offer on a property and the offer was accepted. The lending officer advised that I would need to pay for the appraisal. I was quoted an appraisal price of {$500.00} which was debited from my bank account on XX/XX/2022. The deal fell through and I have found funding with another mortgage company. My new mortgage company asked for the appraisal receipt from the old mortgage company. I reached out to them today for the receipt and was told I owed them an additional {$210.00} before they will release my receipt. This is the first time I have heard this. I asked them if I owed this why haven't they sent me a bill? I mentioned that I paid the requested amount and the inspection took place on XX/XX/2022. If I had not asked for the receipt of the appraisal would they have even mentioned this additional {$210.00}? I believe they used my {$500.00} towards other administrative costs which caused my appraisal fee to become short. At the time, none of this was made clear to me. I believe they are acting in bad faith and have misrepresented the entire situation. I asked RocketMortgage if they could provide proof that I was made aware of this. They sent a Deposit Statement ( which I have attached ) which I thought was another document in the process of buying the house. I did not equate this to the appraisal fee since this was the only fee discussed with me at this time.
|
| 11/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
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Complaint XXXX was submitted XX/XX/2020 by the attorney for XXXX XXXX and XXXX XXXX. Quicken loans did not adequately respond to the issues involved. Quicken has been violating both State and Federal Laws without any consequences. The response they sent was that they refused to deal with a duly licensed attorney in this matter. Part of the issue in brokering this loan was going around the attorney of record and strong-arming the client to execute documents. Quicken denied legal counsel to the borrower. They incorrectly applied the deposit on the loan. Took money that was not owed and XXXX XXXX. Quicken has violated 18 USC 134, 18 USC 1343, 18 USC 96, as well as a litany of laws related to money laundering. The letter sent to the CFPB in response was in adequate. Quicken merely stated that XXXX XXXX XXXX attorney-at-law ) was not listed on the documents. XXXX XXXX XXXX is the attorney-at-law and in-fact for both XXXX XXXX and XXXX XXXX. They must respond to the substantive issues.
Also, Quicken sold the loan. If Quicken did not disclose to the buyer the fact that the loan amount was in dispute, many other laws were violated. Quicken would be subject to securities fraud statutes, and the loan does not qualify for sale treatment under FASB rules. As a result Quicken 's financial statements must reflect the liability or it has filed fraudulent statements with the SEC.
|
| 08/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Origination Charges on my Loan Estimate continue to change as we get closer to a closing date. I agreed on the initial purchase contract that our interest rate would be locked at XXXX XXXX and XXXX XXXX in discount points. Now as we get closer to closing date, it seems like they continue to increase my origination charges without advising me in any way. This is with Rocket Mortgage and here is the most recent email I sent them over : -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Can I get confirmation on the final loan estimate.
XX/XX/2023 : Origination charges POINTS were XXXX XXXX {$8200.00} XX/XX/2023 : Origination charges POINTS were XXXX XXXX {$9200.00} XX/XX/2023 : Origination charges POINTS were XXXX XXXX XXXX Why are my origination charges increasing as we get closer to closing date? I agreed to the first loan estimate and we locked XXXX XXXX and never agreed to pay any additional points on this loan or was advised that the cost to underwrite this loan will continue to go up. It's very offputting that Section A ( origination charges ) continues to change as we near the closing date and an additional XXXX is being requested 5 days before closing.
This also appears to violate compliance and an issue to be reported to the Consumer Financial Protection Bureau. Please advise with the correct Loan Estimate document, so I can sign and we can move forward.
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| 03/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
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I had damage from Hurricane Ida. Rocket Mortgage has been horrible to deal with. My claim check was for {$64000.00}. Since the claim amount was over {$50000.00}, the check had to be made payable to both me and my mortgage, Rocket Mortgage. This whole process has been one ordeal after another. They kept my initial draw of {$50000.00} for almost a month refusing to direct deposit the funds into my checking account. I would call every week and was told a different excuse each time... ..they were short handed due to COVID and each time I called, the time frame for us to receive the check kept getting longer and longer ; my funds were sitting in my escrow account because a case worker had not been assigned. We are 75 % complete on the repairs and had to send photos via an online app. My balance they withheld from me is {$14000.00}. I have invoices for {$5000.00} for flooring and {$9000.00} for fencing. I tried to explain to the rep at Rocket Mortgage that I need the total of the balance to pay the contractors in order for them to start the work. They are only sending me a check for {$7400.00} and advised once the repairs are done 100 % they will send the balance withheld. I tried explaining to them that in order for me to complete the repairs at 100 %, I need the remaining balance. I also requested interest be paid on the balance as they withheld my money for 4 months.
|
| 10/19/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/18 I applied for a new mortgage to refinance my home with Quicken loans. They charged me {$500.00} as an application fee.
On XX/XX/18 Quicken arranged for an appraiser, XXXX XXXX to appraise my home.
That appraiser, supplied a report to Quicken that was full of flaws resulting in an appraised value of at least {$300000.00} lower than the fair market value of my home.
I complained to Quicken and they refuse to refund the money I paid them. They say a third party arranged the appraisal and they paid {$610.00} and there is no money to refund.
Either Quicken or me will be out the {$500.00}. It shouldn't be me. It's not my fault their appraiser didn't measure the square footage correctly or consider recent sales comparables that would have resulted in an appraisal of over {>= $1,000,000} instead of {$870000.00} as supplied by XXXX XXXX.
Now, as of a half hour ago, Quicken has obviously sold my information to another mortgage broker, XXXX XXXX, XXXX XXXX XXXX ( XXXX ) XXXX. He called telling me that he got my name as someone that applied for a loan at XXXX and it didn't work out. Asking if he could work with me on a loan.
I have heard from XXXX XXXX, Lead Resolution Advocate at Quicken Loans several times, stating they're sorry I'm not happy with the appraised value and they won't refund my {$500.00} fee. She can be reached at XXXX QuickenLoans.com
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| 10/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
|
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I pay my mortgage 2-4 weeks in advance of the due date. My payment for XXXX was made prior to me receiving information that it was increasing due to an escrow shortage. I made up the difference and paid my XX/XX/XXXX2023 payment. On XX/XX/23I continued to receive text messages asking to make my XXXX payment. I called that night to find out that they didn't apply my payment as a payment for the month of XXXX or XXXX but rather applied it toward principal. This resulted in a junk late fee of {$50.00} and is impacting my credit score. The young lady I spoke with stated that she would correct it while we were on the phone but that I would still need to pay the XXXX XXXX I did immediately. Today I logged on and noticed nothing has been corrected and the account still reflects that I owe an XXXX payment. The young lady I spoke with Monday stated that " Rocket Mortgage has the right to apply any payments how they see fit ''. She also stated that if I made the additional payment of XXXX $ Monday evening that would avoid any further late fees. But none of what she advised has occurred. This isn't right and it's unfair and deceptive to the consumer as it causes harm to credit reporting. I believe that there are UDAAP and FCRA infractions here along with Reg Z. I just want this corrected and resolved as I've done everything that was advised by Rocket Mortgage. Please help!
|
| 12/20/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
QuickenLoans called me about a refinance offer to reduce intetest rate. So i listened and i was a little interested so i started process. It got kinda of confusing with all the different people that called me through the process. When it started they told me that i would need {$500.00} at closing. Then i got a call and they told me i would i need a {$1000.00} at closing. I said whoa wait a minute, i was told {$500.00} and now you tell me a {$1000.00}. So i told them i didnt want to complete the closing. I was told at very begining that anytime before closing, i could change my mind and not close. So i get another call from quicken stating that the {$1000.00} was a mistake and i may only have to come up with {$50.00} so i said well that sounds a lot better. I get another call stating it would be {$300.00}. So i said well i could maybe scrape up that. So i was told to go on website and choose a closing date. They only gave two options which was right before Christmas and between paydays. So i left them a message stating that i could close on XX/XX/XXXX if i dont have to have money at closing, they flat out told me NO so i said ok im done. I do not want to do this refinance. Since then i have got like 10 phone calls in about 2 days. I messaged them and said im done, dont call me anymore. They just keep calling and i have been ignoring the calls but they wont stop!
|
| 07/23/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
i applied fora refi with quicken loans and was conditionly aprooved i sent all the paperwork to them wich i had to cotact my crediters for info which quicken loans should asked for spent many hours on the phone and had them send the paperwork to quick and loans and rocket morgage it should have been that they should have requested info from my crediters. they told me that my loan should close within 30 days but did not happen it went to sixty days with no closing i complaind to them and they became irate. l the last step was to send them my last 18 montes payments for speacilized loan services when we tried to make a payment that we should not make any paymen because they were in transition with XXXX XXXX XXXX wich they bought out my loan.tried to make the payment to XXXX XXXX XXXX but they told us not to pay for XXXX so wewaited for a month and made a doeble payment to XXXX XXXX XXXX when i sent the payment state ment to rocket borgage my wife added an explaination about what happend but they would not except the explaination its a no brainer in there behalf we paid XXXX dollers to a appraiser which we had bite it and lose. i dont know why quick and loan are so accredited hope people get wise and do not apply with rocket and quiken loans they are a scam ie we made a double payment in XXXX to bring it current my wife and i never late on payment and no late pay
|
| 08/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
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I informed the company that we are the legal owners since XXXX when we the property was first purchased at auction for cash and there were no liens, and that I have the Warranty Deed to prove it, and also proof that the mortgage was previously paid off in full in XXXX as well. After it was paid off in XXXX not realizing this was the case we refinanced with another mortgage company in XXXX. Now how that was possible when the mortgage was paid off in XXXX was a mystery so after some research I discovered that another WD had been recorded and that the original WD was ignored ... so the title and vesting rights were connected to the WD that was recorded last? I asked the people at the County Recorder 's office and they couldn't explain why this had occurred. But that we were the owners. To make a long story short the second WD that recorded was recognized as the legal ownership document when it should not have been and we signed a DOT at the same time that the original WD was recorded but was ignored. So every refinance that we did since XXXX was based on the Deed that was recorded last and not the original! We would not have a Deed if we refinanced the house in the first place! I have provided a more detailed explanation of the sequence of events that led me to stop paying on the mortgage in XXXX. I will include it with the additional documents for your review.
|
| 01/06/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
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Quicken Loans mailed me a notice that claimed I was prequalified to refinance my home mortgage. ( My mortgage is currently with another lender. ) The notice claimed " You 're already prequalified to refinance your home loan at a low, 30-year fixed interest rate of 4.125 % ( 4.273 % APR ). This lower rate could reduce your monthly mortgage payment to {$1500.00}! '' The claim clearly indicates that my current mortgage rate is higher than their rate and that my monthly payments would go down with this refinance. They even mention my current approximate mortgage balance in the advertisement which gave me the impression that they have my current loan information from my recorded mortgage or credit report. However, my current mortgage rate is much lower ( 3.25 % fixed for 30 years originated in XXXX 2012 ) and later in the fine print they also planned to charge me 1.75 % in points to get their higher interest rate. The P & I payment they quote of {$1500.00} is slightly lower that my current P & I payment of {$1500.00} but they are re-amortizing my current balance over a new 30 year period to achieve that $ XXXXmonth savings! This refinance would cost me considerably more interest over the term of the loan despite the lower payment. Clearly, their claims are not in my best interest and are deceptive ; particularly, their claim that they will lower my interest rate.
|
| 02/12/2018 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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I changed my home insurance company in XX/XX/2017 because they had raised my insurance premium significantly. My old company said they raised everyone 's premiums and it was not my fault ; nevertheless I found the new premium amount outrageous and contacted another insurance company and entered into a contract with them. The old insurance company had already been paid {$2000.00} by my mortgage company so when I switched I had to get the {$2000.00} back from my old insurance company and return it to my mortgage company ( Quicken Loans ). I called the escrow department at Quicken Loans and arranged over the phone to return the {$2000.00} back to them via my checking account information. I clearly told them it should be applied to the escrow account so that I did not encounter an escrow shortage. Nevertheless, the people at Quicken applied it to my loan instead of my escrow. I have called them repeatedly to tell them to apply it to my escrow account -- it was not my money! It was their money! Anyway, they verbally have told me that they have applied it to my escrow account but my online account still -- as of the middle of XX/XX/XXXX! -- states that my escrow account has a shortage. I asked for an off season escrow analysis and they said they would but they have completely ignored my request and have not remedied the situation and corrected my escrow account.
|
| 07/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XXXX < -- This claim is not resolved.
After being told if I refinanced my loan I would have PMI removed. Rocket suggested an appraiser that I used.
The appraiser appraised my property @ {$12000.00} ( 6 acres in CT ). After I discovered the error, Rocket suggested I pay for another appraisal. My annual property tax on the land alone is over 10X the value that was appraised ( $ XXXX attached ). Quicken told me to wait until XXXX XXXX was assigned to have it changed.
After closing Quicken told me that it should have been changed before closing. QuickenRocket refuses to correct the problem.
I have a long email correspondence that I can forward that contains communication about the points listed above ( email thread uploaded with tax assessment value of local municipality & appraisal. After closing a % of PMI was added back on and the land value was never considered for 5 more years.
The online ( XXXX etc. ) note the value of the property much higher than the appraisal that doesn't reflect the $ XXXX in remodeling I have had completed but still exceeds the 80 % needed for PMI removal.
I have made 6 months of payments with PMI attached that would cover the cost of the appraiser.
Rocket originally told me there would be no PMI due to the value of the home but changed it at the last minute before closing.
The home value has also increased since closing.
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| 06/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have a mortgage on my Rental property with Rocket Mortgage - Quicken Loans. They called to say they have an opportunity for a lower APR. They have done this multiple times. The first time they evaluated my loan and said they actually could not improve my loan enough since it's on a rental property. I said fine and ended the process. They called me again the next month. I told them again it was already evaluated and they can't do anything. They called me again yesterday XX/XX/20. This time the agent who made the call I advised the same thing but without asking for my authorization he transferred me to a Loan Officer. I spoke with him and told him the same thing. I don't need to refinance and you can't do anything for me. He said okay. This morning I received a text saying I had scheduled an appointment with XXXX from ( XXXX ) XXXX for XXXX XXXX CST today. Now they are in violation and this is harassment and potential fraud. I called them this morning and spoke with XXXX. She was the escalation rep and said she will look into it and block my account from getting contacted in the future. I believe their practices need to be investigated so this does not become like the XXXX XXXX issue where they opened accounts without authorization. Transferring calls without authorization and scheduling meetings via text message without authorization should not happen.
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| 01/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We were contacted by Rocket Mortgage XX/XX/2020 informing us we were eligible to refinance. Representative said our home maximum appraisal was {$290000.00} and that a {$280000.00} figure would be 'comfortable ' to complete the application. We were aware of and charged a {$400.00} appraisal fee, which would be returned upon closing. A substantial monthly savings was greatly anticipated due to recent XXXX XXXX and treatments incurring thousands in medical expenses. Our home appraisal was {$240000.00} despite being substantially larger and very, very well maintained than similar homes in the vicinity. The low appraisal negated the refinance. We requested a refund of the appraisal fee, due being misled by Rocket Mortgage representative regarding the appraisal value upon our initial conversation. We were also told by another representative that we were ineligible to refinance anyway because we had refinanced with Rocket Mortgage XX/XX/2020, nine months prior, we had to wait 12 months to refinance again. This is/was information mortgage professionals know beforehand in the mortgage industry. We were told we would be contacted regarding the request to return the {$400.00} appraisal fee because of the inaccurate and uninformative information but have yet to be contacted by the Rocket Mortgage representative we have spoken with. Thank you for your assistance.
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| 03/26/2016 |
Yes |
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- Credit decision / Underwriting
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Web |
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Quicken Loans used misleading tactics to attempt to have me sign an intent to proceed. Without prompting and months from expected closing date from a new construction home, I was contacted and told a few details about a loan estimate. However, most of the focus of the conversation was focused on signing documents within the next couple of hours and sending documentation to continue moving forward with the process. I did not know what that really meant, but when sent the information, I looked up what an Intent to Proceed meant. I clearly was not ready for this as I had not even received other lender 's loan estimates nor was I ready to start paying fees so far from being able to lock in a rate or close on the house. I told him as much, and the response I received was : " I 'm not too sure I know what you mean at not wanting to proceed. Even though the home is n't constructed yet, the most prudent thing to do would be to make sure the loan is approved through the underwriters and to lock in the credit I was able to get for you. What is your concern? '' This is clearly deceptive and unethical. No further response was received after I made it clear that " to lock in the credit '' was clearly not able to be done, that I did not want to pay fees so far out, and that other lenders wanted to give a more fair loan estimate at a date closer to locking in rates.
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| 01/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have a mortgage with Rocket Mortgage. On my online mortgage payment dashboard there is an 'estimated home value ' and 'use my equity ' button. Rocket Mortgage provided an estimated value of my home at {$270000.00} and the option to get {$63000.00} of cash out of my home with a cash-out refinance. These figures induced me to click and pursue a refinancing of my home loan knowing there was more diligence and appraisal work to be done. I supplied the necessary income documents and credit check. The third-party appraisal stated the home value was {$230000.00}. No problem so far. Based on the appraisal, Rocket Mortgage re-quoted me the cash-out refinance option but now included {$2000.00} in new lender origination fees that they explained I must now pay because the home appraised lower than I stated in the application. Problem here is my application was populated using the data Rocket Mortgage provided and confirmed by their mortgage banker.
My problem with this is Rocket Mortgage induced me to go through the application and credit check process only to reveal an error on their side and they then charged me fees for their mistake. As a consumer, this bait-and-switch and inducement by Rocket Mortgage is cause for concern. Other consumers should be aware of this and not trust the current financial product marketing practices used by Rocket Mortgage.
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| 02/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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We recently went through the process of trying to purchase a home with Rocket mortgage. Everything was going well until two days ( XX/XX/XXXX ) before our closing date XX/XX/XXXX, Rocket told us that information about our employment was not sufficient.
We submitted the letter on XX/XX/XXXX and was fully verified on XX/XX/XXXX, but was letter approved earlier. We submitted another letter XX/XX/XXXX, upon request of Rocket, and a revised letter on XX/XX/XXXX. We were told on the XXXX the letter was insufficient.
On XX/XX/XXXX, We asked Rocket to provide a signed letter by the end of the day ( requested in the morning ) to submit with the cancelation of the contract to receive our earnest money back. They sent the letter unsigned at XXXX XXXX. Our realtor submitted a request past XXXX XXXX due to the tartiness of Rocket.
We paid an extension of the contract of {$370.00} on XX/XX/XXXX. The terms of the letter were very clear about the time frame of my employment. We might also forfeit the {$1000.00} earnest money due to Rocket Mortgage unable to send a letter in a timely manner.
Rocket Mortgage reviewed the letters and said they should be sufficient, but when reviewed by a different team they denied the letter.
We were purchasing a house interstate, have XXXX young children. Rocket 's process in closing is last minute, and unprofessional.
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| 05/05/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In XX/XX/XXXX I needed to find some cash to pay off a high credit card bill and paint my house as it was in bad need. I called my mortgage lender Quicken to discuss my options. After several days, I was told I because of the amount of cash I needed my only option besides a ARM was FHA due to the loan to value ratio since my house didn't appraise high enough for a Conventional loan. Never at any time was a home equity line or second mortgage offered as a solution. After consulting with a few mortgage professionals I feel Quicken Loans did not fulfill their fiduciary duty of providing me with alternative loan options to the FHA loan they sold me. It has been brought to my attention that a home equity line of credit ( HELOC ) would have clearly been a better option. Quicken Loan took me, a repeat client, from a rate of 3.875 % ( 30 year fixed with 28 years until payoff ) to a 30 year fixed FHA loan with a rate of 4.75 %, hard costs of {$5100.00}, and monthly Mortgage Insurance of {$190.00}. In simple terms I paid {$5100.00} in fees, am now paying {$430.00} more a month, and reset my amortization term to 30 years to get {$22000.00} cash out. This does not take in to consideration that I am now paying approximately {$280.00} more in interest per month. Additionally mortgage insurance isn't a tax write off as with the interest from a second mortgage.
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| 12/21/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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Quicken loans contacted my father while he was XXXX and was not legally supposed to sign any documents. The documents were hidden from me and I found them when my father passed away. I advised quicken loans that he passed away and they told me I could modify or refinance my fathers house. I told them the house was not worth what the amount of the loan was. I had the house appraised in XX/XX/2016 and the house appraised for {$230000.00}. When quicken loans sent someone to appraise my fathers house, they used comps that were not comperable to my fathers home. They used comps not near my dads home and homes that were for sale and did n't sell yet. I opted to do a short sale on the house, quicken loans approved the short sale as well as the va. I have had nothing but headaches since my father passed with quicken loans. They did. A loan with a man that was XXXX, XXXX, XXXX and when I asked them how they could do that, their answer was if he can sign his name he can have a mortgage. Quicken loans is the worst place and I would never recommend them to anyone. What they did to my father was a predatory loan and is illegal. I will let everyone know what they did to my father and the home that was in our family for 48 years. They would rather sell the house to a complete stranger then to his daughter. They will receive less then the $ XXXX I offered.
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| 07/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Quicken loans accepted us for a refi on our home until the appraiser noted that the power was off at our home. A little back story, In our area SE Michigan XXXX is the only elec. provider and when they came around with smart meters we said no, I get XXXX XXXX and XXXX, I am XXXX XXXX XXXX XXXX XXXX XXXX XXXX, which these things which they are calling a meter put out, very high levels in fact.XXXX will tell you that they offer an OPT-Out plan and claim that the transmitter is turned off and when called and asked an operator about this option, they immediatly take offence and get a really nasty attitude and also act like they do n't know about any OPT-OUT plan.I talked to XXXX XXXX @ Quicken loans and he basically told me he could not help me if i did not call XXXX and turn it back on. So XXXX, XXXX XXXX and 3.99 % 15yr fixed with XXXX or 7.75 % adjustable at XXXX XXXX XXXX for another 18yrs.which is what we have now.My complaint is that, it is not like it cant be turned back on. When I told the appraiser our story he looked at me like I was nuts. Quicken loans is making me choose between my wallet or my health.Discrimination, because we dont buy power from the grid in which we only have one choice which is not much of a choice. This wont be the last words on this subject.i Will be emailing, phoning and sending letters. THIS IS JUST WRONG!!!
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| 12/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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HARD INQUIRY ISSUES.
I was shopping to refinance my XXXX in XX/XX/XXXX, and ROCKET MORTGAGE. was the projected lender which it is not actually. They run my credit through a 3rd company XXXX XXXX, this company run 2 additional times without my consent. The first time when a ROCKET MORTGAGE lender representative and I agree to estimate the refinance cost which I can see in my credit report back on XX/XX/XXXX ; the second time my credit report was pulled again ( XX/XX/XXXX ) when they transferred me to a second representative from ROCKET MORTGAGE and seems this representative without my consent restarted over and told me that I didn't qualify and needed more extra income to qualify They ask me for my wife 's credit and she consented, she talked to them and They told me will add to the estimated projected refinance. This representative not just give me a high estimate and pulled my wife 's credit report but also mine for 3rd time on XX/XX/XXXX which I consider unnecessary and against my credit behavior I didn't want and deserve to be treated in that way, fortunately, we walk away from this company and I qualified for other Mortgage company all by myself and my wife 's credit wasn't needed. I talked to XXXX XXXX XXXX XXXX XXXX XXXX ROCKET MORTGAGE and she didn't consider an error, short and not helpful Phone number is XXXX fax number is XXXX.
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| 02/27/2018 |
Yes |
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Web |
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On XXXX XXXX, I was notified by mortgage company quicken loans a.k.a rocket mortgage rep XXXX XXXX that a {$500.00} deposit was required for the cost of an appraisal, which I paid. I, also recieved a message on my dashboard account for rocket mortgage from rep XXXX XXXX the same day referring to the scheduled appraisal date. On XXXX XXXX, I responded to XXXX XXXX asking to postpone the appraisal until after having a home inspection? XXXX XXXX replied, in so many words No. I had to stick to the date which was before the home inspection. The home did not pass inspection by far and seller was not willing to do repairs so I backed out of the contract, only to find out when I spoke with XXXX XXXX on XXXX XXXX, inquiring about a refund of my {$500.00} deposit that I will not receiving any money back. XXXX XXXX, then suggested I speak with a claims specialist whose name was XXXX. I explained the situation to him only to hear I wouldn't get any money back and coincidentally the cost of the appraisal and credit report was exactly {$500.00}. I feel my request was denied and because of it I'm out {$500.00}. This big company has taken advantage of me, I've expressed many times this is my 1st time going through this process. I did my part in asking for a postponement and because of that I shouldn't be responsible for the fees taken from my account.
|
| 04/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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|
Web |
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Thank you in advance for your help in this matter, in short, Rocket Mortgage or it's affiliates stated they would inquire on my XXXX XXXX time and they inquired 12 times or more without my permission in less than 30 days.
Rocket mortgage told me don't worry that my credit is no longer affected by their errors or fraudulent inquires because they are a year old... but they are still affecting my credit score in a massive negative way.
The excessive inquires started on XXXX and went through XXXX " Rocket Mortgage also told us that even though they should not be effecting my credit score they will not write a letter and remove these erroneous excessive credit pulls because they might be affecting my score. '' This is the only thing that is affecting my score negatively and my score is XXXX points lower for a year and a half and has cost me in many ways including higher insurance, higher credit card rates, loss of benefits, reduction in work opportunities and reduction in ability to qualify for community service work such as foster care respite care.
Please help by requiring Rocket Mortgage to write to all three credit agencies and remove all but one of their hard inquires that they state shouldn't be affecting my credit anyways, but clearly it is, after having a credit expert review my entire financial status.
in friendship, XXXX
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| 08/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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On XX/XX/XXXX, I submitted a loan application to Rocket Mortgage to refinance my property. All documentation requirements were met within 10 days based on the documents that were listed at Rocket Mortgages online portal. My credit score is over 715 at all three credit bureaus. I've had over 8 mortgages in the past 20 years and they were all paid as agreed without issues.
The matter of child support arrears and unknown issues such as the possible existence of alimony stemming from my XXXX divorce was raised ( on the phone only ) as the only areas of risk. Rocket Mortgage requires any such debts to be paid off similar to existing mortgages on a subject property EVEN IF THERE ARE NO LIENS.
On the matter of child support, I provided an order from the Court terminating monthly child support payments effective XX/XX/XXXX. At the time of the loan application, I had a balance of approximately {$11000.00}.
On XX/XX/XXXX, the Title Review and Appraisal were completed with no issues that would prevent loan approval. THERE WERE NO LIENS ON THE PROPERTY.
On XX/XX/XXXX, I spoke to the loan officer and was informed that the primary reason for cancellation is my unwillingness to provide Rocket Mortgage with a copy of my XXXX Divorce Degree for the purposes of establishing whether I owe alimony to my ex-wife or any other divorce-related debt.
|
| 07/02/2015 |
Yes |
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- Application, originator, mortgage broker
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|
Web |
Older American |
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I applied to Quicken Loans for a HARP LOAN.
The self assertive " Loan Expert '' kept insisting I was not eligible for this loan.
I explained that I was already " Approved '' for this loan. I mentioned XXXX Bank and was looking for a lower rate. She assured me this was not possible and perhaps these " other loan officers '' were not " honest ''. " She was an Expert '' and knew about eligibility, however, if I sent the paperwork over to her she would be good enough to " review '' their info and inform me of the error.
It was a good thing I did NOT go along with her " Expert Opinion ''.
I got a HARP loan for the house XXXX.
( NOTE : 2 banks approved this loan!!!!. ) It closed in a little over four weeks at an interest rate that was much better than the former rate.
I wonder how many thousands of people Quicken Loans and XXXX, phone # XXXX XXXX XXXX ( The Expert ) have turned away from this valuable Federal program.
It is a shame that these people are turning consumers away from this program claiming to be " EXPERTS '' in the field and literally telling people that their data is incorrect and they do NOT qualify for a program when they know darn well they do.
The " EXPERTS '' what would we do without them????
Please look into this.
I will be reporting it to other agencies. This must be a violation of Federal Law.
XXXX XXXX
|
| 08/26/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
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|
Web |
|
|
Two years ago I signed up for the " Bi-Weekly '' Payment process to reduce interest over the life of the mortgage loan. Rocket Mortgage said it would hold the first payment and apply it with the second payment until I got one full payment ahead. That would take a year of these payments. Then they would start applying the payment every 2week. In the past two years they have still held the payment until the second payment is received. They have also changed there website ( XXXX ) stating they will always hold the payment until full payment is received. Yet they still advertise and use key words such as " Biweekly payment '' to lure people into paying every two weeks. When in fact this is still a monthly payment, with an extra payment at the end of the year. They are deceiving customers ( XXXX XXXX XXXX XXXX Website is the updated site still advertising as Biweekly payments when in fact, effectively, it is monthly payments with an extra payment at end of year.
They also will not allow me to schedule a second " principal '' payment of {$120.00} every two weeks to reduce interest over the life of the mortgage. They state I need to once a month make a one time payment.
They have arranged their entire payment process to provide misleading information and discourage customers from paying early to reduce interest over the life of the loan.
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| 10/26/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
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We applied for a forbearance at time of covid. And in XX/XX/XXXX there was a loan modification made. But on XX/XX/XXXX due to unpaid maternity leave, we applied for forbearance. We asked XXXX months. We were granted 1 month. When we asked why several times, no one at any time advised or informed us that we were allowed ONLY XXXX MONTHS OF FORBEARANCE FOR THE LIFE OF THE LOAN.
We were even told last week after several times asking why was it only XXXX month and not XXXX months that they could only XXXX XXXX months at a time and we should reapply afterwards. Yet only XXXX month was approved. But never we were properly informed of such crucial information for a XXXX year loan.
So today after speaking with XXXX, he said the reason why we got only XXXX month instead of the XXXX months requested is because we were up to the XXXX months. To our surprise we objected saying we were never informed of such important notice even when asking and making request for forbearance in the past, nor the last time till now. We are feeling defrauded by Quicken Loan, whose team have repeatedly mislead us to believe XXXX thing but came up with another since the time of having them XXXX years ago. We have been several times mislead but this time was the too much to handle!
We are making a formal complaint to have this revised, reviewed and revisited.
|
| 08/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
I have 2 houses and I use this one mortgage company for both houses, I have auto pay for both houses. I got a call from the mortgage co. saying they did not receive payment for the month of XXXX and I should make the payment to keep from making a late payment that would cause us to have to charge you a late fee so I when on and make the payment by phone while I was talking to her on the phone.
Just last night I took a look at my credit score just to see how I was doing and I notice my score drop by XXXX points for non payment to this company. So I call my bank and they told me the payment was make I look up the mortgage company online and to my surprise the payment was make into the other account, so I spoke with there representative and they say they see the money there but it's nothing they can do being that I gave them the money and that they want me to make another payment for XXXX and XXXX to bring that account up to date and it's nothing they can do to repair the damage they did they say if it was done by them then they can fix it, so I ask if I would come into your office and over pay you you would not tell me that I gave you to much and you would just keep my money as you are doing now. the first payment was on XX/XX/XXXX to one account and the other on XX/XX/XXXX that was for to be pay into the account that need to be pay
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| 12/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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The value of my property increased since 2018, when we bought it. Their website estimates my value at XXXXkand most online info is the same. Stats show average sale price in my subdivision is XXXX. Because of this, when I considered refinancing, their officer waived the appraisal. I called the same company about simply removing the PMI. I was told by rep1 that a review must be done to confirm a value of at least XXXX. I was told no inside review was required, there would be a drive by and I had to pay XXXX for it. I did so- then I was told later by the reviewer that he had to come inside. I then spoke to rep2 at their company, he confirmed they are not doing inside reviews during the pandemic. He tried to find out why there was a switch up with me. He later said he was told an inside review was required for me, although the company has not been doing this. No missed payments, we pay on time each month. Data shows house is well over XXXX in value- the same company was waiving an appraisal for refinance- but, although others have not had inside reviews during the pandemic, I was told today by a manager, XXXX XXXX , that an inside review is required for me. Some type of discrimination is involved. If others have not had it, especially in light of the clear increase in my property value and the pandemic, why is it required for us?
|
| 03/24/2020 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
completed intake information with Quicken loans on XX/XX/2020 by the time i hit submit - Quicken Loans called me.
with in a few minis, I had to complete the information requested in order to get a current rate.
The intake asked me for my SS # and Date of Birth - by doing so - I asked will I get a copy of my report? I was advised to speak with another department after the service for that information.
Afterwards I was transferred to another department - Client relations where I was told - That I can not get my full report that they pulled - but I can go to another website to get my information. That Quickenloans / DBA Rocket Mortgage - did not disclose to me that before taking my information - they refuse to give me a copy of that credit report - it's their policy.
1 ] Upon their web Site - it does NOT Disclose that information before submitting your information. That it's Quicken Loans / Rocket Mortgage Does NOT Provide the applicant with their Credit Report.
2 ] While on the call - that information is NOT DISCLOSED to the applicant before giving that information. - I was advise that Client relations will give you that information?
I find it to be a bait and switch - misuse of personal information This is a violation of-. The Fair Credit Reporting Act.
Phone number # XXXX XXXX XXXX XXXX XXXX XXXX XXXX Mich. XXXX
|
| 02/25/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
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I became XXXX in XX/XX/XXXX, my income dropped to less than 1/4 of my previous salary, after I exhausted my 401K and retirement benefits before my XXXX benefits were approved. I applied for a home modification loan with my lender Quicken Loans. I started a trial modification in XX/XX/XXXX. At the time, the terms of my loan was : unpaid principal balance : {$110000.00}, the new principal amount : {$80000.00}, with the interest rate going from 4.375 % to 4.75 % for the term of 30 years. The other {$34000.00} was attached to a promissory note, non interest bearing, payable on XX/XX/XXXX or at time of sale or early payoff of original loan which was secured through HUD. The problem that I have with this whole process is that I could not find answers to my concerns of questions regarding this modification and whether I was afforded the best program/solution to meet my needs and allow me to have a successful outcome. I spoke with the HUD housing counselors " XXXX '' on several occasions and received various and conflicting answers/explanations. I was referred to legal aid and other so called help website, all of whom could not offer me any assistance in my area, understanding this loan modification process. I feel that I am at the mercy of Quicken Loan and their network and lawyers and the like, yet I can't find any to work for me.
|
| 11/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
Older American |
|
I would like a full-review of the process of the home loan with Rocket Mortgage, has let my husband commit a crime. The company has aloud XXXX XXXX XXXX XXXX to get money out of the home loan, State of Texas, if you are married the wife needs to sign off on the loan. At no time did I give my husband or Rocket Mortaage to change the term and condition on the home loan.
The Mortgage company dis a wire fraud to carry out the scam to impersonate me as the person who was signing off on the loan.
XXXX XXXX is steal married to XXXX XXXX. Therefore, when the court grant the power that XXXX and XXXX is no longer married then nothing should be done on the account. Rocket Mortgage needs to provide documentation that XXXX XXXX is no longer the rider on the deed. They need to proof that she is no longer married to XXXX XXXX XXXX.
If they can not provide this documentation that we have a right to take legal actions against the company Mortgage wire fraud is carried out by scammers who impersonate escrow officers, real estate agents or the lender. In this scheme, they attempt to get the prospective homeowner to wire funds into an illegitimate account for financial gain during the closing process. These sophisticated mortgage scams often include crime organizations and untraceable but this time the company was helping to scam XXXX XXXX
|
| 11/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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I applied for a Refi on an existing loan with Quicken Loans also a purchase loan for a new home. This was on approx. XX/XX/18 for both of these loans. I gave all relevant info and did the applications for both. Got a pre approval for the purchase loan. During the process I noticed that the fees on the loan closing estimate papers kept going up and was higher then what I believed was normal. I was told by the mortgage agent is usually higher on the estimate but it most of the time will go down. I completed all required paperwork got the appraisals done etc.. After doing this the loan interest rate changed after I was told I locked in the interest for 30 days. Then the closing costs and fees went higher. I brought it to the agent attention with Quicken loan and asked for a supervisor to contact me. That's when things took a turn, the supervisor that contacted me was less then polite. Because I continued to push the issue and claim that I was being guided into higher interest loans that my high credit score doesn't warrant my loan was denied. The official reason was that I couldn't prove that I had moved into my house for the Refi over 5 years ago. They wanted a phone bill in my name or proof of moving expenses. Quicken Loans cost me money for both home appraisals, time and almost cost me the house I was trying to purchase.
|
| 10/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I called various banks to see mortgage rates. One of the providers I called was Quicken Loans.
XXXX XXXX NMLS # XXXX was the person I spoke with. I specifically asked if this would be a HARD credit check and she did not tell me this was a hard credit check. The call was very long and throughout the call I said if this was a soft check as I had done with every other bank that day and NOBODY did a HARD credit check. XXXX NEVER read me a disclosure that this would be a hard credit check. In addition, she kept on asking me for the other rates I got at other banks before she could even tell me their rates. She LIED to me when I asked if this was a hard credit check. She never read me a disclaimer like EVERY OTHER BANK.
I then found out I got a hard credit check a few days after and was shocked. But thankfully the call was recorded, so I called Quicken loans after speaking with multiple reps the last person I spoke with was XXXX XXXX XXXX. She would not provide the recorded call nor did she say that the agent asked for the authorization.
I asked for hard credit check to be removed because of the LIEs and was repeatedly brushed off be XXXX and by her colleague XXXX without any real justification. XXXX FAILED and LIED to act as a licensed agent that day, and maybe she does this everyday to all the people she engages with.
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| 06/04/2018 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I refinanced my home in XX/XX/2017 with Quicken loans. My ex-wife was on the previous mortgage and she was also the named insured. Part of the refinance was to remove my ex-wife, XXXX XXXX, from both the mortgage and the deed. During the process of closing, Quicken loans obtained a policy number from XXXX XXXX and paid the amount to XXXX XXXX that was due on the policy. The policy that Quicken loans paid was the old policy that XXXX XXXX was named on. XXXX XXXX had already released XXXX XXXX and when they received the money, they immediately sent it to XXXX as an overpayment. Quicken loans then discovered that they had paid the WRONG policy and sent out another payment for the right one.
During the Escrow analysis in XX/XX/XXXX, Quicken loans determined that my escrow was short XXXX XXXX XXXX dollars and XXXX cents. Quicken then sent the escrow analysis to me in the mail giving me the option to pay it back over 12 months or one lump sum. I have no idea what the process of refinancing a house is which is why I had an attorney at closing. I did not receive, nor benefit from the money that XXXX XXXX received in error. I have made my mortgage payment on time, and have done everything I should do, and I do not feel that I should have to pay for someone else 's mistake. ( i.e. Quicken Loans, XXXX XXXX, or XXXX XXXX XXXX. )
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| 07/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have a mortgage with Quicken Loans. The original amount was about {$280000.00} on XXXX XXXX XXXX and I have paid every mortgage payment on time. Beginning in XXXX of this year, Quicken Loans has started hounding me to refinance my mortgage through regular, unsolicited phone calls. During one phone call, I agreed to look in to refinancing, but the only thing they could offer me was a larger monthly payment. I told them verbally that I was not interested in this offer. They continued to call me, and it soon escalated. For most of the month of XXXX, I received 4-5 calls per day pressuring me to accept their refinance offer, including week days and some weekends. I did not respond to their calls. On XX/XX/XXXX, I received an email from them requesting me to refinance my mortgage. I responded to that email requesting that they stop contacting me about it because I wasn't interested and that I'd much rather have any future mortgages through a company that wouldn't hound me this way. I continued to receive calls from them regularly. On XX/XX/XXXX, I answered another call and made it clear that I was not interested in refinancing. They were very condescending and assumed that because I was a woman, I didn't know about recent market changes that could impact refinancing rates, even though I've worked in finance for 6 years.
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| 06/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I started to complete online information about my property on or around XX/XX/2021, however, I did not submit it. However, the system recorded some of my information, and I was contacted by Quicken Loans. My hesitancy was that I did not want a HARD hit on my credit report since at the moment my property has no equity compared to its market value. Well, to my surprise a Quicken Loans agent contacted me, and explicitly communicated to him that I did want a hard hit on my credit report knowing the above information. The creditor 's agent, Quicken Loans assured that he would access my report with a Soft hit. My credit report was locked and it took a couple of days to unlock due to technical difficulties.To my dismay, and frustration I received my monthly XXXX report and it indicated a Hard hit on my credit report by Quicken Loans on XXXX XXXX. I contacted Quicken Loans and escalated the matter to which they replied it would take a few days to research. The representative contacted today Thursday XX/XX/2021 to inform that they could not remove it. I NEVER agreed to a Hard hit on my report I responded. He informed me there was nothing else he can do until it is escalated. This was a misrepresentation by the creditor 's agent in order to access my credit report, and afterwards tell me that I did not qualify for anything.
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| 12/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/2019 my mother passed away. I have been trying to get the ownership of the house transferred to me. ROCKET MORTGAGE keeps trying to force me to go through probate. They won't accept my calls, return payments I make towards the home, and adds hidden fees to the mortgage. This has dragged out due to the Covid 19 pandemic.
Every single lawyer I've spoken to says that probate is not required. I live in North Carolina where probate is not necessary to become an heir of the home she left behind. I am the only child and my mom did not have any partners when she passed. ROCKET MORTGAGE is following its own made-up policies and failed to follow the law of the land. They are trying to take my home away from me. They blatantly ignore me and cause so much turmoil. I just want everything squared away and taken care of.
I want to take care of my mother 's home and assume rightful ownership. They even promised to put me over the mortgage if I got get some documents notarized and signed, but when I send them in, all I get are crickets.
I have requested and completed the Potential Successor in Interest Acknowledgment forms about 5 times so far with no response. Either they say they never received the documents or they withhold information about the loan. Getting information on what I should do is like pulling teeth.
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| 08/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I received an email today from Quicken Loans informing me that my loan servicing is being transferred to XXXX XXXX XXXX. Furthermore, Quicken Loans has offered customers only two weeks to make payment changes and communicated this to customers today via email ( as of XX/XX/15 ). No official written notice has been received by regular mail as of today ( XX/XX/15 ).
The email states that after XX/XX/XXXX Quicken Loans will not accept payments and all payments need to be sent to XXXX XXXX. They do not provide a phone number or email address for XXXX XXXX.
This short notice ( two weeks ) provided to customers is unacceptable. Most customers may never see the emails and in all likelihood will miss the deadlines. This, in turn, will result in late charges, service charges, payment due notices, etc.. Basically, a lot of unnecessary stress and burden placed on their loyal customers. Not to mention the economic gain from late charges, etc.
I am not opposed to Quicken Loans selling the servicing of the loan. I am disappointed at them not being upfront ; I am disappointed that they did not provide advance notice with a reasonable amount of time ( at least a month or two vs 15 days ) ; Furthermore, they provided virtually no contact information ( email or phone number ) to the new entity. Only a PO Box mailing address.
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| 09/12/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
|
In XXXX of XXXX, I was granted a one year forbearance on my VA Mortgage. I was told that after the year was up, I would have ( 6 ) options for repayment. Those options were : Reinstatement, Refinance, Forbearance Plan, Repayment Plan, Modification, Payment Deferral or Partial Claim.
When my forbearance ended in XXXX of XXXX, I contacted them to inquire about these options. I was told that in order to qualify for one of the above options, I had to complete an application. I completed the application over the phone and electronically signed the documents. I was then told I was denied because I didnt have enough money to pay my bills. They refused to allow me to refinance because they said I lacked sufficient income.
My income is the same when they gave me the mortgage initially. My VA XXXX is {$1800.00}. The mortgage including property taxes, school taxes and home owners insurance is {$500.00}. My utilities are {$130.00}. My cell phone is {$60.00}. My XXXX XXXX XXXX is {$30.00} and my one credit card is {$100.00} per month.
I believe fraud or discrimination is taking place. I tried to make a payment for XX/XX/XXXX online and they blocked me so I mailed in my payment and they returned it and reported to the credit bureaus that I was 180 days late on my mortgage when I was in an approved forbearance for one year.
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| 12/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a mortgage refinance in XX/XX/2020 through Quicken Loan 's Rocket Mortgage. The application process was very smooth and quick. We got an appraisal and were moving along quite rapidly to my delight. Then due to a deferred second lien on the home from a down payment grant when initially purchased the delays began. I then went back and forth with Quicken/Rocket numerous times trying to ensure i am not being over billed for what i owe. A reasonable consumer would not be able to understand what was happening and would very likely seen harm from this extremely terrible process. It wasn't until XX/XX/XXXX that we got to the closing table. At that time I am signing legal documents stating the amounts I, quicken and my current mortgage company agree are the amounts. It is now XX/XX/XXXX and my current mortgage has not been paid off causing me to make an additional payment when i was ensured that as long as closing was before XX/XX/XXXX i would not need to. More importantly i am presumably paying interest on 2 mortgages for 1 home. This is unacceptable and needs to be addressed. I am very sad that i continued with this company given the absolutely terrible experience i have had. Please work with them to make sure customers looking for a quick an easy process are not harmed by something hidden in the unknown.
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| 02/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I refinanced with Rocket Mortgage and they admittedly miscalculated a payoff amount and entered the wrong payoff on my closing disclosure. They sent a payoff to my existing mortgage company that was roughly {$700.00} short and every day interest is accruing on that remaining balance. Rocket Mortgage wants me to be solely responsible for their error in incorrectly entering a payoff amount on my closing disclosure when they had the correct payoff amount from my former mortgage company the whole time. They are saying that the compliance agreement I signed at closing protects them from any liability in errors they make or for money they fail collect at closing. However the agreement does not cover my specific situation, nor does it itemize incorrectly disclosed figures on the closing disclosure. Rocket mortgage offered to pay some of the payoff shortage ( less than half ) but this is not an error that I should be responsible for. I read over my closing disclosure and trusted that it was accurate. I trusted Rocket Mortgage to handle my refinance with care ; however, I am extremely disappointed and worried about the consumer harm I will experience if they do not correct this issue. Interest is accruing daily and this is resulting in a larger remaining balance on the mortgage that I refinanced through Rocket Mortgage.
|
| 05/20/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
Servicemember |
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On XX/XX/XXXX I received a call from Quicken Loans. The purpose of the call was to sell me a refinance or other loan. From the beginning of the call I stated that I did not want my credit report pulled as the loan I have currently is only a few months old. Quicken already has copies of my credit from a few months ago. Throughout the call, the lender stated " I just want to make sure I'm giving you the best deal '' and also to make sure who he was talking to, verified the last 4 of my social. Towards the end of the call, he stated my report numbers, and I asked him if he had did a hard pull of my credit. He said not to worry, it falls off within a couple months. I told him again that I stated at the beginning of the call I did not want another hard pull on my credit, and I ended the call.
I followed up with a dispute with Quicken Loans, and was assigned a case worker.
Case # XXXX XXXX XXXX Quicken Loans | Executive Resolution Advocate Direct : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Toll Free : ( XXXX ) XXXX Ext. XXXX XXXX XXXX stated he listened to the conversation, and agreed that I stated that I did not want my credit pulled at the beginning of the call, but I " didn't object '' to when my credit was being pulled. I didn't know that a new inquiry was happening, nor did I give authorization for it to be pulled.
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| 08/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My divorce was final in XXXX of 2021. My ex-wife who was awarded this house took a forbearance without my knowledge. I am the primary signature on the loan with my ex-wife being the secondary. I got phone notifications from Rocket Mortgage that I needed to contact them but when I called they would tell me that everything was fine. Once the forbearance passed the 120-day mark my credit was severely affected. I contacted Rocket Mortgage and they then informed me of the forbearance. They informed me that the decision to get a forbearance only needed to be communicated to them by one person on the loan and my signature was not needed to make the adjustment. So now because of an adjustment made to the loan without my approval, my credit score has tanked and made it so the home can not be refinanced, they want me to participate in documentation to get the loan on track but signing accepts that I was a part of the decision. On top of it all, I am experiencing financial issues related to my horrible credit score. I have supplied the document showing the general judgment of dissolution of marriage and details that the home was to be sold if not refinanced in 90 days. I understand that technically we are both on the loan but they allowed the change to happen without my consent which then negatively affected my credit.
|
| 10/10/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I had a loan in process with quicken loans they assure me everything is ok your loan is approve before we close they said I needed to deposit an extra XXXX dollars on my account I told them I didn't wan na do that so I decided to use another lender I ask quicken loans to transfer my appraisal the problem is that when they transfer my appraisal they put denied instead of withdraw just for this reason the new mortgage told me that by fha rules your debt to income needs to be much lower which it doesn't make any sense a contacted quicken loans asking them to please change it to withdraw I spoke to XXXX XXXX she was REALLY ARROGANT I told her this is my third loan with your company which she didn't care it doesn't take nothing away from your company the biggest loan company to change it I told her but she said just no that she didn't care if I can't get the house just because I went with a different lender I think this was done maliciously and on purpose by quicken loans because they know my situation and they know the fha rules that allow them to treat people like this, my biggest point is that it doesn't take nothing away from quicken loans the biggest lender to change the appraisal so I can get the house that i need for my family I'm also loosing money and been embarrassed please stay away from quicken loans
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| 02/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
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A previous complaint -- that was resolved via an apology letter from Rocket Mortgage -- concerned harassing calls and emails around the first of the year trying to get me to refinance my home when I didn't want to.
Today I received another letter from Rocket Mortgage ( signed by a XXXX XXXX XXXX and dated XX/XX/31 ) telling me that my application for a home loan was being denied and that my credit history was the primary issue. I have numerous complaints.
XXXX. I never made an application that could be denied. XXXX XXXX made up the request.
XXXX. My present XXXX score is XXXX ; I doubt that constitutes a weak credit history on any scale.
XXXX, The letter states that my mortgage banker should already have " had a conversation '' about the fictional denial. I never had a mortgage banker for this alleged loan request ( # XXXX ). And I never had a conversation with any one about any request.
This is the third time Rocket Mortgage has made false statements about mortgage requests from me. The previous two times -- subjects of two separate complaints -- were addressed, though without stopping any bad practices.
I do have a mortgage that is handled by Rocket. I am not unhappy with their handling of that mortgage. But I have no intentions of refinancing it. This continued inappropriate contacts must stop.
|
| 03/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
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My problem is Ive tried to make a payment by phone, all three failed. It took me months of complaining to find out in an email, Quicken/Rocket used a QL account that I set up at the beginning of the loan in XXXX. I havent used that account in five years and dont remember the password. The point is I never said to use that account, why else would I read off the routing and account numbers? And why didnt they tell me they were using the QL account? Or at the very least verify the numbers? The last time on XXXX, XXXX XXXX ; I was specific to tell her not to use the QL account, but use the numbers I read. But again she used the QL account I said not to use. Did not verify the numbers or even tell me that she was using the QL account. Quicken knew the numbers were not correct according to their own email on XXXX. My question is : can Quicken legally lie to the customer and not use the numbers given? In all three times, I was lead to believe they were using the routing and account numbers I gave. Why else would I read the numbers? I feel my rights have been violated by Quicken and am asking for advice. They want me to pay the two late fees of {$35.00}. Had Quicken used the numbers I gave we would not be here. I have asked for the transcript of the phone calls, but they have not shown any evidence at any time.
|
| 08/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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I was looking to purchase my first home & Quicken loans/Rocket Mortgage said I could afford a loan through them. The home was found to be on 2 parcels well before we finalized the mortgage & Rocket Mortgage ordered an appraisal to include the second parcel. I was assured throughout the process that the numbers presented to me, which were the max I can afford, included taxes on the 2 parcels. The finalized payment was $ XXXX/mo in total which is at the maximum of the debt/income ratio lenders need to qualify for loans as I make only $ XXXX through XXXX. Three months after moving & the city sent out the tax bills I received a notice from Rocket Mortgage saying that my mortgage was sold to another company. Later upon checking my payment for XX/XX/2020, I noticed the payment had ballooned to {$1000.00}.
I called Rocket Mortgage & they told me they didn't know there was a second parcel. They said that once they added the second parcel it ballooned my payment & that I have to pay it. I only make $ XXXX/mo. I can't afford this loan & I can't sell me home for at least a year because of the mortgage contract stating I was buying the home to live in, not for profit. This is either a case of predatory lending or gross negligence, but either way Rocket Mortgage violated federal law when they issued this loan to me.
|
| 12/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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On XX/XX/2018 around XXXX XXXX I called quicken loans to make a full mortgage payment over the phone on the last day of my grace period due to unforeseen circumstances. I was advised by two quicken loans managers that they could not process my payment in full today because we were paying from 2 separate XXXX XXXX accounts. I was told that quicken loans had to split the payments and process one today and one tomorrow. In doing so that scenario would automatically generated a XXXX dollar late fee because one of the payments would now get posted past my grace period because of the way their payment process system is set up. That is not my problem! and I shouldn't be penalized for your payment system or IT department not being able to figure out how to process different types of payments to the same account on the same day. And the worst part is having the audacity in charging me a XXXX dollar late fee due to your limited customer service payment processing shortfalls I'm demanding a refund. I felt i was being gouged scammed into fees that were designed to pad your companies bottom line, The question is how many other innocent borrowers that didn't speak out that have also been taken advantage of by your so called split payment system.
XXXX Dollars times Ten million borrowers let 's say makes a nice profit.
|
| 04/08/2021 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
Older American, Servicemember |
|
My wife and I applied for a refinance mortgage on XXXX with the broker, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX. No. XXXX. Quicken Loans provided the first loan estimate that same day at {$380.00}. Subsequent estimates on XXXX and XX/XX/XXXX were {$16.00} and {$440.00}. Closing Disclosures on XX/XX/XXXX, and XX/XX/XXXX were {$1400.00} and {$1700.00}. Yet, they did not close, with more ( repeated ) documentation requested. On XX/XX/XXXX, a new Closing Disclosure was issued but with a cost of {$8400.00} shown. This despite no " change of circumstances to warrant it. I objected and, despite assurances by XXXX that this would be revised with a new closing document, our loan was denied on XX/XX/XXXX. four months from the start of the process!!!
I am XXXX XXXX XXXX, my wife is XXXX. We have income of $ XXXX per year with additional investment accounts of over $ XXXX and very little debt. Our credit scores are both XXXX.
there was no logical reason to turn us down, other than " being old '' or the mortgage broker having lured us with low cost and low rate come on and then not being able to get us to close at much higher costs. Now four months later, rates and costs have increased and it no longer makes sense for us to refinance with a reputable lender.
I have all emails and documents to support this complaint.
|
| 05/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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|
Web |
Servicemember |
|
On XX/XX/2021 I called my current mortgage provider Quicken Loans to seek advice on potential options they might offer for us to re-d our master bathroom. Purely advice and specifically stated I did not want to apply for a loan or run credit inquiry until my wife and I decided what direction we wanted to take and timing.
On XX/XX/2021 I received an alert from XXXX of a new inquiry. I called Quicken Loans to dispute and they got back to me on XX/XX/2021 essentially not taking responsibility nor acknowledging that I gave them permission to pull the credit inquiry. I even advised them to listen to the recorded call as I specifically told the rep not to pull credit until I was ready.
I called XXXX on XX/XX/2021 to dispute the inquiry and they refused to address the issue. They acknowledged that a company could have performed the inquiry without my consent but that they just record the inquiry and can do nothing to resolve. They said this is just the law and they can not do anything to escalate. Even if I want to talk escalate the issue I would not be helped.
This is an unfair and deceptive practice as a company error hurts individuals while having no repercussion themselves for errors. I now have a decreased credit score due to their negligence and have no way of resolving or disputing their error.
|
| 03/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
Servicemember |
|
Rocket Mortgage forced me to pay PMI and told me they would remove that once I hit the 80 % equity mark. In order to remove this they make you call them so they can " calculate '' if you meet the requirements. Even though the monthly statements tell when you've met the requirements they won't remove it until you've hit 78 % mark. This PMI for to XXXX XXXX, who requires this as an insurance, even though they are the ones who defaulted in 2008, not me. I had spoken to Rocket Mortgage previously and was apparently not quite at the 80 % mark. I think I was half a % off. They did NOT count this as a request to remove. I called today and they put me through so many phone tree options tht it can be seen as a tactic to dissuade customers from calling to remove the PMI. I presses a phone tree option 23 times before I got a default operator whom I had to beg to send me to the PMI rep. They purposely make it difficult to get this removed and this " insurance '' if you can call it that goes directly to the XXXX and XXXX XXXX XXXX account, for doing nothing. Hundreds of thousands of dollars through this scam. I should be able to get a refund on my PMI for when I met the 80 % mark, especially since the insurance did nothing for me and certainly did not protect me from anything. It also did not provide any service.
|
| 02/21/2022 |
Yes |
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Web |
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Complaint purchased a house, XX/XX/XXXX, on an illegal lot, no disclosure.
On XX/XX/XXXX I entered into a purchase and sales agreement with XXXX XXXX to purchase the home I'm currently living in for XXXX. I live in Maine. Maine is a full disclosure state. Meaning if I'm buying a house thats on an illegal lot then that information needs to be disclosed to me in my purchase and sales agreement so I can back out or not. Nobody disclosed this, I just found out this information recently. I wouldnt have purchased this home if I was aware there is a material defect on/with the property, illegal lot. Its not worth anything. This is fraud and I've been scammed. Rocket Mortgage is aware of their mistakes and won't do anything to fix it.
I have documentation to provide my statements are accurate.
Evidence XXXX. Purchase and sales agreement. Nothing about purchasing illegal lot. Maine is a full disclosure state. I received no disclosure XXXX. Property Description from taxes accessor 's office. XXXX acres it what I received.
XXXX. Email between Attorney and City of XXXX XXXX regarding Urban Residential Zone lot standards developed in XXXX. XXXX square feet is the standard. My house in on XXXX. I'm on an illegal lot with no disclosure. I'm been scammed and this is fraud. My documents don't match what I got.
|
| 06/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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My husband and I sold our house on XX/XX/XXXX. Our attorney cut a check to Quicken LoansXXXX Mortgage for the payoff balance that we were quoted. Then the perfect storm hit. The mortgage company took money out of Escrow on XX/XX/XXXX to pay the homeowners insurance company, XXXX, which left a balance on the account that we didnt find out about until yesterday from our attorney. After calling and speaking with Quicken Loans and them advising us they have already sent the payment to XXXX and cant recall/void the check because it was for other customers as well. I called XXXX yesterday and they advised they do not have the payment yet. I called Quicken Loans again today to be told we have to pay the {$1000.00} or we are going to default on the loan, even though they are going to get more than that back from XXXX as they are going to reject the payment because the policy is cancelled. We are being charged {$30.00} dollars a day in interest since last Friday and they arent willing to do anything to help us. Can you help me? I dont feel that I should have to pay {$1000.00} up front plus the interest from Friday-today out of my pocket when they are going to get more than that back from XXXX. I dont know what else to do other than come up with the money and wait for a refund, but that doesnt seem to be fair.
|
| 08/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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I started with a refinance on XXXX, gave the a {$500.00} good faith deposit on XXXX, after several weeks, and lots of paperwork sent to them, I got an appraisal on my home on, XXXX.
Then after several more weeks, I get 4 loan estimates ( non of which was for what I had been told ) I was asked for more check stubs, and other paper work.
My interest hold was running out on XXXX, and got extended until XXXX, and still no closing date.
On XXXX I got referred to another person at Rocket, that was a " top specialist '', to help get this closed. It was him that came up with the inspection report? He said I needed to see page 4 and do the foundation repair before the loan could close. I only had until XXXX to get that done? They drug their feet for 60 days, and were only giving me 3 days?
He said Rocket would withdraw the lone if I didn't, I had an appraisal not inspection, I don't have a foundation, and I couldn't get it done in 3 days.
I know they will say I withdrew the loan and I don't get my money back, they never intended to loan my money they just didn't have the balls to tell me, so they came up with something I couldn't do, to say I did it.
when I told the " specialist '' that he referred me Client Relations, I got one call from them that I missed and have not heard anything else from Rocket.
|
| 03/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I have a mortgage with Rocket Mortgage that includes an escrow payment for taxes and insurance. I closed on the mortgage/home on XX/XX/XXXX. At closing and for the first 6 months of the loan I had a PITI payment of {$2400.00}. In XXXX, Rocket did an escrow analysis and projected that my taxes would double from about {$4000.00} to {$8100.00}, and then increased my escrow payment by about {$450.00} per month. This increase is based off an estimate they projected and they are not considering the homestead exemption that my wife and I have. I have a family and a budget, and we are expecting another child in 3 months, this is a very sizeable increase for our family. I also ran an analysis on previous sales in my zipcode for XXXX and compared the increase in taxes in XXXX with the new owners versus the previous owners in XXXX, and there was not one property that the taxes increased by double in my zipcode ( in over XXXX sales ). I have reached out to Rocket so that they can review my tax estimate or wait till we receive an estimate from the county and adjust my escrow payment in the meantime and they will not do that. I have paid my original loan payment amount and they are not applying it to P & I and the remaining in escrow. Instead my payment is sitting as an unapplied payment and my load is past due.
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| 08/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Quicken Mortgae/Rocket Mortgage transferred my Loan to XXXXXXXX XXXX. A letter was sent to me in XXXX indicating that XX/XX/XXXX payment should go to XXXX but no account number from XXXX was provided. I got no letter from XXXX prior to XXXX. So I made my XXXX XXXXpayment via my usual bank bill pay to Quicken.
I finally got a letter from XXXX XXXX my account info in early XXXX and setup my online account with XXXX. I then noticed that there is a loan balance amouint as well my next payment due date was XXXX. XXXX did not know what happened to my XXXX payment.
So I called Rocket Mortgage and they indicated that they refused my XXXX payment. I asked for a principal balance amount and statement and Rocket refused to give me that indicating that they closed the account.
The problem here is : 1. Transfer process did not give me the end user enough time to setup my payments with the new provider.
2. I do not way to check that the loan amount transferred from Rocket lines up with the loan amount received by XXXX 3.No one is helping me to identify what happenned to my XX/XX/XXXX morgate ayment and if it is included in the loan balance I now see at XXXX Overall the consumer, me, has to run around for no reason and simply because these two companies do not manage the transfer process seamlessly for me.
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| 12/21/2022 |
Yes |
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Web |
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I was giving an fha loan under false terms. I was quoted one price based on my income ( which is disability ) and all the paperwork was changed to increase my income and my mortgage payments. I was hospitalized for 13 days during the time that the loan closed. Three of those days I was not even conscious. It took me some time to regain my thoughts and mobility from the near death experience. During this time the company called several times a day and I repeatedly said I was uncomfortable moving forward at that time. I was only home 21 hrs before they sent a notary and a laptop with the lawyer on zoom and a stack of papers for me to sign. I did not fully understand what I was signing and was not giving time to look over them ( they were not the documents I had seen prior to being admitted in the hospital ). I gave my realtor permission to get the down payment from my account and they also changed the amount of it and basically took all my savings when I was told I would have a 3.5 % down payment for a fha loan. The whole process was lies and now Im in a mortgage that I can not afford. Rocket Mortgage ruined my first home buying experience and nothing is being done about it. They are criminals and they used false information to qualify me for a loan. They should not be allowed to get away with this.
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| 04/24/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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On XX/XX/2020 I was contacted by Quicken Loans regarding a VA Refinance Loan. I am a XXXX XXXX XXXX FEMALE VETERAN with an XXXX XXXX. I also receive XXXX XXXX XXXXXXXX from Social Security ( SSDI ). Employee XXXX XXXX asked me to fax documentation required for the process. I did, she informed me she received them. She said that she pulled my credit score & I did qualify for a VA Loan. I had poor communication with XXXX XXXX. On Sunday, XX/XX/2020 I received a Text Message at XXXX XXXX asking if I was available to talk. I replied yes. After 10 minutes without a call I sent a text requesting a call back after XXXX. It never came. After leaving numerous voicemails and emails, I was contacted by a different employee, XXXX XXXX, on XX/XX/2020, informing me that she would be working with me. On XX/XX/2020 we discussed my loan & options. She notified me that she needed to run the numbers by her Financial Manager. Friday, XX/XX/2020 she informed me my credit score was too low. She said they require a score of XXXX & my score was XXXX. She said they had a program called Fresh Start that helps people in my situation. She said she would transfer me & then I was disconnected. I feel like QUICKEN LOANS disrespected me. I feel mistreated in regard to this loan. I was given no opportunity to work with them.
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| 07/01/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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On XX/XX/2019, Quicken Loans ran an unauthorized credit inquiry in order to refinance my mortgage loan, of which I did NOT want to refinance. I was very clear that I was NOT interested in refinancing and requested that they stop calling each time that I received a call from one their associates. The phone calls were many, I would consider it harassment, especially because they proceeded with working to close the loan, of which I did NOT want to proceed. I found this out when I went to make my mortgage payment online and on my home page it listed another loan with the header : " We're Working to Close. '' I am currently trying to sell our home, we have no reason to refinance, nor did I authorize any credit Inquiry to be done by Quicken Loans. I contacted Quicken Loans immediately upon this discovery, I was told an investigation needed to be done, and it would be a few days. On that day, I spoke with a woman named XXXX, and requested that Quicken Loans retract the unauthorized Credit Inquiry immediately. Within that time, I received a packet of paperwork to proceed with the loan, this packet was sent by a person who goes by the name of XXXX XXXX, with the title of " Power Banker. '' I am devastated by the fraudulent actions of Quicken Loans, and their willingness to conduct business in such a way.
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| 01/13/2018 |
No |
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Web |
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On or aboutXX/XX/XXXX I contacted Quicken Loans on line. Explained my situation. Family buying home from family. Home worth alot more than money needed. I wanted to buy my house from my parents. They owed XXXX XXXX XXXX and wanted to get some money out of it for travel. I explained this to mortgage banker. She told me that we could use equity to pay off XXXX XXXX and money that i would borrow would go to them. " they will walk away with 35 thousand+ '' I understood that the equity would pay off XXXX XXXX pay closing costs and I would have my house back and they would have 35 thousand + to do what they wanted. I uploaded all required documents in the following days. We needed a new survey we need an appraisal house came in at XXXX XXXX. Quicken Loans gets a house worth XXXX XXXX for the XXXX that I borrowed and my parents got {$4900.00}. This was not was we were lead to believe. Quicken Loans lied to me, said that we would have 35+thousand dollars in cash and I would have a loan for my home. I feel like it smells a little like fraud. Spoke to Executive Dept at Quicken Loans and he says there is nothing they can do. Yes there is. They can do what they said that they would do and give me 35+thousand dollars for my parents.. They are the EXPERTS. Give me ALL the FACTS and be transparent. Do n't lie.
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| 01/07/2020 |
Yes |
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Web |
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On XX/XX/19 when mortgage application process began I was strongly encouraged by XXXX XXXX, RocketMortgage, Quicken Loans to pursue FHA vs conventional loan to refinance my home due to current promotion that required no appraisal fee, cash from borrower at closing and my interest rate would be 3.3 %. On XXXX I received loan estimate stating my rate would be 3.49 % with {$790.00} appraisal fee rolled into my closing without explanation or other communication. I was unable to reach my loan officer as he was apparently on vacation for XX/XX/19 to XXXX. I thought well its the holidays maybe there has been some miscommunication. On XXXX I complained via message on message board about no information received by me regarding closing. On XXXX I received closing disclosure stating my closing costs had gone up approximately XXXX with near that amount required in cash from me prior to closing. This company which has mesmerized with sloth like efficiency and has completely misrepresented the offer I was accepting without communication or explanation. I reached out by phone today and was told XXXX XXXX would return my call regarding my concerns and have not been contacted. XXXX XXXX, Rocket Mortgage, and Quicken Loans have behaved with extremely poor customer service, business practices and without ethics.
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| 01/18/2019 |
Yes |
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- Trouble during payment process
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Web |
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On or about XX/XX/XXXX, I sent my mortgage payment to Quicken Loans Inc in the amount of {$1000.00}. The due date is XX/XX/XXXX with a 15 day grace period.The due payment was {$780.00}, the balance to go to be applied to the principal. Quicken admits it was received on XX/XX/XXXX, but did not post it until XX/XX/XXXX claiming an unknown problem according to a Customer Service Rep. On XX/XX/XXXX, I received a statement dated XX/XX/XXXX. The statement said that I had not paid for XXXX and billed me {$1500.00}. On XX/XX/XXXX, I called as and spoke to the Customer Service Rep and was informed that they send out the statement on the XXXX as they have to give a " reasonable amount of time '' before the next due date. I pointed out that 1 ) my payment was not late as per the 15 day grace period and that the statement preceded the expiration of the grace period by 15 day. I was passed on to a Mr. XXXX XXXX, Client Executive Advocate. He repeated the same thing. 2 ) Mr XXXX claimed that this change in policy was due to a Regulation 1026.41. I pointed out that the regulation only required a " reasonable amount of time ''. 3 ) My point is that Quicken Loans Inc is sending out statements which are erroneous, and confuse the debtor, making him'her think they have not paid and will send in a double payment.
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| 04/24/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refinance my house on XXXX XXXX , XXXX and opened mortgage with Quicken Loans. My monthly payment on 30 years fix interest loan was XXXX On XXXX XXXX , QL a gainst my knowledge and my wishes created an Escrow account that is attached to my 30 years mortgage. Since XXXX XXXX I made over 10 re quests to close XXXX account. QL refuses multiple requests to close escrow account unless I apply for new higher percentage loan. On XXXX XXXX , XXXX I made regular ( on tim e ) pa yment for loan at the amount of XXXX . Instead of accepting payment as expected , QL pl aced my payment in Suspense, because they charged me {$1600.00} on XXXX XXXX , XXXX ( for duplicated home insurance ) and then refunded - {$1600.00} on XXXX XXXX , XXXX after I complained. But QL kept my payment in suspense ignoring phone arrangement to provide total amount own on escrow until XXXX XXXX , XXXX when I was charged for late payment. At that time I was promised refund for late payment since record show that I made payment on ti me ( XXXX XXXX , XXXX ). Later QL loan also ignored that arrangement. And on XXXX XXXX , they charged me XXXX even though payment history ( attach ed ) sho ws on time payment, written chat conversation shows the request to provide escrow amount.
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| 12/20/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Since XX/XX/2022, I have received at least 48 phone calls from Rocket Mortgage ( XXXX # XXXX ). I regularly receive four phone calls per day. I believe this violates the below telemarketing regulation.
Title 16, Chapter I, Subchapter C, Part 310, 310.4 Section B, Pattern of Calls, subsection ( 1 ) ( i ) : Causing any telephone to ring, or engaging any person in telephone conversation, repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number ; Additionally, Rocket Mortgage 's behavior is highly concerning. I picked up one call, and the agent stated " Hello, our records indicate you are looking to refinance your mortgage ''. I haven't submitted anything anywhere that supports that statement. I explained I wasn't interested and asked them not to call me again. They continue to call, and now are also texting me. This also violates Title 16, Chapter I, Subchapter C, Part 310, 310.4 Section B, Pattern of Calls, but subpart ( 1 ) ( ii ).
The last text asked me to get in touch with them asap to " finish '' my refinance. What refinance? What are they talking about? If I were a person with memory problems or other medical cognitive disorders, I could be confused by these abusive practices into actually entering into a mortgage contract I did not initiate.
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| 03/17/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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My flood insurance for the year of XX/XX/XXXX was cancelled due to non payment from my escrow account. I was sent an over payment check from my escrow account that was supposed to be used to pay for my flood insurance, then told to me by your agent XXXX that this was a mistake on Quicken side ; this is not reliable business to have since I 'm living in a flood zone area in XXXX Va. Then XXXX tells me that I would have to pay the money back that I was n't expecting, to pay on a cancelled flood policy that has n't been pain on since XX/XX/XXXX.The money has been spent.
I was not notified that I had to pay any money back when I received the check ; that 's a mistake that Quicken made.
I have since got another flood insurance policy and paying much less than before ; there should be a change in my mortgage payments, why do I have to wait for a escrow analysis because of mistakes Quicken has made. I have also changed my home owners insurance for a decreased premium rate and still paying the same amount of mortgage. which brings me to another mistake Quicken has made, told to me by XXXX, by paying 2 premiums in the month of XX/XX/XXXX, for my home owners /hazard insurance, each payment was XXXX, WHY? why is my hard earned money being tossed around this way? I 'm amazed and not happy about this
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| 11/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Payment process
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Web |
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ROCKET MORTGAGE LLC, in writing, promised that three ( 3 ) forbearances of fifteen ( 15 ) monthly mortgage payments of {$620.00} would be deferred at XXXX interest and not payable until the end of the loan account XXXX.
Instead, ROCKET only deferred the principal portion of said fifteen ( 15 ) payments as follows : On XX/XX/XXXX, {$550.00} for four ( 4 ) deferred payments for XXXX, XXXX, XXXX, XX/XX/XXXX ; and on XX/XX/XXXX, {$1000.00} for XXXX ( XXXX ) deferred payments for XXXX, XX/XX/XXXX and XXXX, XXXX, XXXX, XXXX, XX/XX/XXXX ; and XX/XX/XXXX, {$800.00} for XXXX ( XXXX ) payments for XXXX, XXXX, XXXX, XX/XX/XXXX for a total of {$2300.00} ( see XXXX XXXX XXXX FROM ROCKET MORTGAGE LLC with annotations ). The remaining {$7.00}, XXXX has been accruing interest on the alleged 1st principal balance. Additionally, ROCKET alleges a 2nd principal balance for the entire fifteen ( 15 ) payments that total {$9.00}, XXXX, when it only reduced the alleged 1st principal balance by {$2300.00}. Lastly, ROCKET mortgage failed to credit two timely homeowner payments from XXXX XXXX, XXXX, and XX/XX/XXXX, for a total of 156 days. ROCKET has illegally charged interest on {$7.00}, XXXX, which it denies needs to be reduced from the alleged 1st principal balance, for ( XXXX YRS and XXXX MOS or XXXX days ).
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| 10/25/2022 |
Yes |
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- Trouble during payment process
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Web |
Older American, Servicemember |
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Rocket Mortgage is forcing me to pay over {$17000.00} in 12 monthly installments due to a shortage in the escrow account brought about by the XXXX XXXX tax bill that amounted to {$5000.00} and was paid in this summer. In the next 12 months I will only owe {$7000.00} for Principal & Interest, escrow payment, PMI and home insurance. Although I disagree with the {$5000.00} tax bill that Rocket paid, I can submit to repaying this over the next 12 months. My disagreement with the taxes is based on the fact that I am XXXX XXXX XXXX and I have sent Rocket proof that I have XXXX XXXX and Senior CItizen 's Tax Exemptions. My issue primarily is with Rocket 's projected taxes in XX/XX/2023 and XX/XX/2023 totaling {$5000.00}. They are ignoring my exemptions. Last week, Rocket called and informed me that if I can get them the exact amount of my next tax bills that they would again review the escrow account statement. This would lower the {$1400.00} a month that they are requiring me to pay them to settle the escrow shortage. It is not possible to get the exact tax bill amount until the tax bills come out in the spring. My tax bills were estimated by Rocket to be less than XXXX XXXX XXXX and that is within reason for a senior citizen in XXXX XXXX. Waiting for an adjustment is causing a severe hardship.
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| 06/30/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I entered into forbearance on XX/XX/2021.
I was current on my mortgage at the time.
I was informed that the forbearance included XXXX 's payment, however I was still charged a late fee of {$140.00} for that month. I had asked to have the late fee waived and I was denied.
Also, on XX/XX/XXXX, I had enquired with the lender about exiting forbearance and what my repayment options would be. I was informed that my only options were to pay the past due amount of {$14000.00} in XXXX lump sum or agree to sign a loan modification which would raise my interest rate and monthly payment. I was also told that I only have a week to decide and the offer would be withdrawn and they only provide one offer.
I don't feel that this is fair and I feel that the lender is taking advantage of me the consumer in this case.
I had also asked about deferment and was told the VA does not allow this option. After contacting the VA, they stated this to be false and they most certainly do allow the deferment option.
I want to get my mortgage back on track but I don't feel that it is right or fair to have to pay a higher monthly payment over the course of the entire loan of 30 years to do so. In the end I would have to pay approximately {$60000.00} in additional interest ON TOP of the {$14000.00} past due balance.
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| 09/08/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/XXXX applied for a mortgage refinance with rocketmortgage.com and approved on XXXX with a lock rate of 3.375 % plus 0.75 % points.
By XX/XX/XXXX all required paperwork was completed and we ( wife and I ) were awaiting a closing date, they initially had an anticipated closing date for XX/XX/XXXX. But since then the company has continually missed the lock rate date and reset the closing process further out since the rate had to be recalculated each time.
In all we were given about six or more more possible closing periods and they missed closing by each one ; about 2 in XXXX, 2 in XXXX, and 2 in XXXX and now they have in the last 3-4 weeks not moved the closing along so missed the lock period for XX/XX/XXXX.
I have spoken to them by phone, email, message board and online chat over a dozen times now and each time they apologize and say they will get the process issue solved and each time they have not been able to follow thru.
This has been the worst experience I have ever had during a closing! It appears their hand off between the departments are failing and no one is taking responsibly to fix the process. Today is XX/XX/XXXX and I still have not been given a closing date, even though it been about 10 days since we last was told we should be all set to get a closing date.
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| 06/29/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I suffered a total loss on my primary residence due to Hurricane Ian. As a result, I spent all of my savings, took out retirement, and maxed out my credit cards because my insurance company went bankrupt. The banks are refusing to give me a forbearance or any sort of deferment and have reported to the agencies that I do not pay my bills. They have charged off my debt and have significantly destroyed my credit. They are unwilling to work with me. This is not my fault. Currently, rocket mortgage is threatening to put my house in foreclosure WITHOUT NOTICE ... .the home that I can not live in. I have always paid my bills on time and now have to file bankruptcy as a result of a hurricane and the lack of regulation of insurance companies in the state of Florida. I am paying a mortgage on a home that is condemned in addition to a mortgage on a rental property and rent for myself if I can afford it.I have been living in hotels. I have been living in a car l. I have a salary of {$11000.00} a year and I'm currently homeless because I make too much money to benefit from federal or state programs. My house is condemned and unsafe and I have been unable to see my child since XXXX. I do not need additional financial hardship as a result of an act of God and the lack of regulation by the government.
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| 05/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XXXX XXXX I applied for a mortgage loan with Rocket Mortgage also known as quicken loans. Spoke with the loan officer the same night who told us ( myself and my partner ) that he didnt think wed qualify based on the information we submitted. Which was not much. He hadnt run credit yet or anything. I told him to take a second look because I had been previously pre qualified by another company. He then says ok please upload tax forms, w-2s etc. and Ill take a look. So we agreed. The next afternoon I went to upload documents and saw that there was ALREADY a denial in my files. He did not call or anything to tell us at all. The denial said was based off credit scores, which mine was in the XXXX and partners was XXXX. Which are not bad scores at all. And also stated excessive debt and we have NO debt. So I really feel he just didnt want to do the work at all. I explained to someone else from the company who reached out to us to follow up for some reason, the whole story of what happened and he could not apologize enough for the whole situation. Said hed take a look into it and see what happened. I received at least 3 calls a day from them after that about how we actually could qualify. But by that time I was insulted and done with the company. I have supporting documentation to include.
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| 11/27/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I placed a FHA streamline refinance application in with Quicken Loans. Up until Friday XX/XX/19 there were no talks about how they can not proceed with my application. I was advised by XXXX that they could not proceed with my application becauase they pulled a FHA case number before they confirmed I made the 6 month payment. This was escalated up to their Director XXXX XXXX. Quicken loans refused to contact the FHA and request for the process to have their FHA case number canceled and order a new one. XXXX states in the past they have not been able to do it. I informed XXXX that I am in XXXX with a mortgage company and htis can be done, and we do it all the time when we make this error. I took it a step further and reached out to FHA to confirm and forward the email from the FHA associate with the directions on how to get this done. He still refused and said there is nothing they can do. I advised him that I feel that I am being discrimitated against since I escalated my complaint and now they do not want anothre bad mark on their company record. He said if that is how you feel. So I have wasted 3 1/2 weeks becausae of their error which they refuse to correct by contacting the FHA. They have make a hard inquiry on my credit which I can not get those points back which lowered by score.
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| 10/14/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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We were awarded {$100000.00} by the Nevada XXXX XXXX XXXX on XX/XX/, 2019, Quicken Loan advised us that they received the funds on XXXX XXXX, 2019 however the company still has not connected us regarding recast or how the {$100000.00} has been applied to our account, Quicken has not sent any letters stating that the foreclosure process has been stopped, we have emailed and called several times since XXXX XXXX, 2019 requesting to know what our new mortgage payment will be, on XX/XX/, 2019 we receive a letter in the mail from Quicken stating that our mortgage payment has not increased but has now increased to {$1900.00} from {$160000.00}, no explanation has been given as to how the money that we awarded has been applied to lower our monthly mortgage payment, we can no longer wait to hear from Quicken because we received a letter earlier stating that foreclosure proceedings will continue unless the past due amount on our loan is brought current, there is no way that we can pay {$1900.00} when we struggled to pay {$1600.00}, we keep calling and writing and Quicken keeps sending us letter about their Application for Success program, no told Quicken twice that we only want to move forward with the Nevada XXXX XXXX XXXX, our mortgage appears to now be on the dual track towards foreclosure.
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| 12/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I am a first time home buyer and home mortgage, XX/XX/2021 I was working with XXXX lender for Home financing and I contacted rocket mortgage to check if they are giving me better option both in terms of interest rate and closing costs. XXXX XXXX from Rocket mortgage contacted me via phone and asked for all details including loan estimate copy from XXXX. I gave all details and XXXX gave me their loan estimate, rocket mortgage was offering same interest rate as 2.75 with around XXXX in other credits for my closing with loan origination charges as XXXX dollars and XXXX has only XXXX dollars as origination charges but does not offering any other credits. I have asked XXXX about those charges and he explained me, I got XXXX president approval for you to give XXXX other credits. With all discussion, I have said yes to rocket mortgage to move my application further because of XXXX main reasons, less mortgage insurance and less closing cost due to XXXX in credits.
XX/XX/2021 when final closing got disclosed to me before 2 days of closing, other credit was not included and even I have asked repetitively all credits applied correctly.
XX/XX/2021 I have asked them to check this and they are investigating this matter and initial discussion was not positive and XXXX is working on this matter.
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| 09/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/XXXX I received the closing details for a refinance. I provided the ACH details and received the amount I had to pay to close on my original loan. From XXXX I received no information other than the closing date was XX/XX/XXXX. On XX/XX/XXXX I closed. The closing docs listed the same amount of cash to close I was required to pay. I confirmed the funds were in the account. The closing disclosure doc listed both the cash to close and the disbursement of funds date of XXXX I confirmed with the settlement agent that the funds would be paid before XX/XX/XXXX so that my original loan did not go past 30 days and he confirmed. On XXXX I called the mortgage company and they informed me there was an issue with the ACH because the cash to close amount was incorrect so the funds were never disbursed and a 30 day late was posted on both my credit as well as my wife 's. When I asked why, thy said on a recorded line that there was a backlog of documents, which is why I was never contacted. They said I needed to pay more money to wire funds to close the mortgage. The amount I had to pay was the exact same amount so they must have paid the difference. Their neglect and inability to communicate with me caused a negative impact for both my wife and me. My wife is not even on the new mortgage.
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| 08/26/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Closing on a mortgage
- Delays with the closing process
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Web |
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I was approved by Rocket Mortgage for a 30-year mortgage in XX/XX/2023 for a {$340000.00} condo in XXXX, DC. After receiving full approval to receive the loan, and paying for a home inspection for the condo to close on the sale by XXXX XXXXXXXX XXXX a Rocket Mortgage underwriter without much notice froze the loan until I can get a letter showing that the dividends I receive from my family 's legacy company will continue for at least 3 years. I provided the letter that the loan officer said would resolve the underwriters ' issues on XXXX XXXX after already sending a separate letter days earlier that the underwriter said needed to include additional information. But on XX/XX/XXXX, the loan officer was told by another underwriter that the letter would no longer suffice, and they now require proprietary information about the company 's earnings and accounts. Indeed, there seems to be no criteria for satisfying the underwriters ' requests, which appear to be capricious and somewhat arbitrary. As well, the underwriters ' continue to change the criteria for the loan, even though my income had been documented upon receiving approval for the conventional mortgage. And there appears to be conflicting opinions between the loan officer and the underwriters on what requirements would suffice.
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| 11/16/2022 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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My spouse is a member of the United States XXXX and I am a nurse. Our family was affected by XXXX and I had to reduce my hours/take time off work because of XXXX related circumstances. We were unfortunately unable to make payments on our mortgage. When we first contacted our mortgage company about what we could do, we were never told or made aware that they could change/modify our loan towards the end of this. We had a fixed interest rate for XXXX years at 2.25 % and now they want to increase/modify it to 6.75 % and or pay the outstanding balance. I feel like this is an unfair situation and I understand the mortgage company trying to reclaim the debt, but when we first spoke to rocket mortgage the consensus was that the interest would stay the same and the amount owed would be put towards/added towards the end of the mortgage. Because what was the point of the Cares act then? People are currently not purchasing homes because of the high interest rate and rocket mortgage now wants to put us into another unfair situation by modifying our loan at the current market when our interest rate was fixed. I think its absurd and borderline a scam that they're doing this to thousands of families. They're basically saying pay the balance off right away or we modify your loan to absurd rates.
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| 02/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Escrow management issue : We have refinanced loan with Quicken ( Loan no. XXXX ) and loan was closed on XX/XX/XXXX. During Closing we are asked to pay {$2100.00} toward prepaid of Homeowners insurance ( HOI ) and told that since HOI renewal is due in 60days hence you have to pay and it will be directly sent to HOI company.
On XX/XX/XXXX Payoff was made to prior lender but HOI company haven't received {$2100.00}.
a ) I followed up with Quicken via online chat ( agent : XXXX ) on XX/XX/XXXX and via email on XX/XX/XXXX ( responded by XXXX XXXX on XX/XX/XXXX ). We were told that this was paid at closing so Quicken can not help and please contact broker. ( First thing its shocking that Lender is running away for their responsibility and not helping when its their closing document. This was poor customer experience in 1st month and don't know how they claim as best in customer service. ).
b ) We sent couple of emails to broker ( who also happen to be Quicken loan officer ) but never responded.
c ) Now on XX/XX/XXXX we followed up with Title company ( XXXXXXXX XXXX XXXX ) and they responded that seems like check is lost in transit and they will stop payment this check and send other with overnight delivery.
d ) Hoping Title company will resolve as they responded on XX/XX/XXXX XXXX
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| 03/19/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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On XX/XX/2019 I did a second mortgage search, Quicken Loans have paid ads in the search results that claim you can do a second mortgage with them. They have you fill out all the information acting like you are getting a second mortgage, pull your credit and then tell you they only have first mortgages. Then they have a high pressure sales person call you while you are still viewing the mortgage rates, wondering why there is no second mortgage rates. I have a 3.25 % first mortgage and wanted to redo the second mortgage which is at 7.25 %. " XXXX '' tried to pressure me into redoing my first mortgage which is not only completely unethical, but makes no financial sense and is completely not in my best interest. It is truly sad that these types of tactics can still exist after what occurred in the mortgage meltdown. He would not let me talk or ask questions and just tried to berate me into redoing my first mortgage. I had to raise my voice to get him to stop. I told him, " I was in the business for 10 years, it is not in my best interest to redo the first mortgage and I don't want to touch my first mortgage. Can you do a second mortgage or not? '' He said " No, good luck. '' and hung up on me. Complete bait and switch tactics as they are advertising a product they do not even offer.
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| 04/14/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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On XX/XX/XXXX I reached out to Quicken loans because they kept calling me many times a week regarding refinancing my loan. I spoke to hey nice gentleman named XXXX who informed me he would take me off the list and that there was no need for me to refinance right now anyway since I was at a good rate and paying it off quickly.
Soliciting Calls continued. So I called them back I spoke to a man named XXXX XXXX who gave me a big sales pitch on how I should refinance and why. I told him I suppose I could have more information if he would send it to me in an email. He said no problem and took down my email address and gave me a sales pitch on how much money would save me. He tried to get me to sign forms online without reading them in person. I told him I wasnt willing to do that and he needed to send them to me by email. He agreed. He was very pushy.
I received the email and just as I did I also received a notification from XXXX XXXX that my credit score had a hard-hit. I absolutely did not give his permission for a hard credit hit. I am in the process of purchasing another home as a cabin and this could hurt me. I would like this removed from my credit report but XXXX XXXX tells me he does not have the power to do that though he is sorry that he pulled it without my permission.
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| 12/01/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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I'm a veteran I have already used my VA benefits to buy one home, so I decided to use it to buy another home with Rocket Mortgage. I submitted all the necessary bank statements and proof of Income, along with all other requested documents by Rocket Mortgage, so they sent me out a Pre-Approval Letter. The Pre-Approval Letter was to be updated to an Approval Letter after Underwriting had verified all the support documents and signed off on the loan. Shortly after I received an Approval Letter stating it was signed off by Underwriting and a {$1000.00} dollar guaranteed to close document as well. After I received that letter, I found a house after I identify the house, I received a call from XXXX Money of Rocket Mortgage stated that my Approval was being retracted because my income was growing too fast for 2022. So, I ask what does that mean? XXXX, said that was what she was told by Underwriting she told me to call Customer Service which I did, and they stated the same reason. My Income is in the form of a Clergy Housing Allowance which was verified by my Employer, Bank Statements, Three years of Tax Returns along with XXXX XXXX XXXX XXXX as per the IRS guidelines. This has damaged my credit and my reputation along with causing me undue hardship due to a loss of potential Income.
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| 01/13/2020 |
Yes |
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- Trouble during payment process
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Web |
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XX/XX/XXXX This is a response to your response to compliant # XXXX To our knowledge the land lease contract ended on XXXX XXXX XXXX ... Replaced by our mortgage agreement with you.
If your claim that we do not have an FHA Loan why are we paying ( PMI/MIP ) Insurance in varying amounts from XXXX every month to XXXX a month?
I spoke with a claim representative of yours this morning named XXXX, who claims that identifies the mortgage to be indeed be FHA ...
If you are claiming that the taxes were paid why do the tax documents show something different> Doc attached If something other than an FHA Loan occurred after XXXX ! st it was done without our knowledge or consent. If you attempt to file foreclosure during th is process ... of discovery which is underway, while documents are collected It will be exposed ...
You make false claims like when you claimed that I missed 2 years of mortgage payments on my credit report.
You are charging us XXXX pr mon. for taxes and that equals XXXX on an XXXX a year tax bill,,, which is double..You claim we can not pay our own taxes because it is FHA yet now you are claiming it is not FHA ... In the meantime you could settle this amount on the taxes until the rest is sorted out. The tax document would not scan so I will fax them..
XXXX XXXX
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| 03/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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Our loan was approved on forbearance. We have documentation stating this forbearance does not expire until XX/XX/XXXX. In XX/XX/XXXX Rocket Mtg had us do a check in which then asked if we would like to defer payment. I filled the online form out and submitted. Next thing you know, our mortgage is deemed all caught up and they want a payment XX/XX/XXXX. In the meantime, we had multiple communications with Rocket Mtg that we applied to WV Homeowner Rescue and were conditionally approved.
My question and complaint is if we were approved on forbearance until XX/XX/XXXX, then why put this form for deferral online to be filled out. I feel this was tricky due to thinking about putting off payments and deeming deferral and forbearance together. Right now we are waiting until the end of XX/XX/XXXX and requesting a verification of amount due from Rocket Mtg so Homeowner Rescue can pay. Rocket Mtg. States they can not reverse the deferral and we need to wait and not pay the XX/XX/XXXX payment so the money gets pulled out of deferral. We definitely do not want to go into foreclosure as we have everything in line to pay the past due amount through XX/XX/XXXX. We believe Rocket Mtg had no business even asking us about deferral since we were still on forbearance program.
Please advise.
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| 10/17/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I applied for a XXXX XXXX XXXX ( 2nd Mortgage ) with Rocket Mortgage on XXXX/XXXX/22. The application process went smoothly until the appraisal was received. The application was completed and dated XXXX/XXXX/22. Rocket Mortgage did not review the appraisal, however, I caught numerous errors with it. Understandably, the appraisal is a third party value to remain unbiased. Although they allowed me to dispute these errors, they were slow and neglectful in responding to my dispute in a timely manner and therefore closed out my loan application on XX/XX/22 without notifying me as to why. I was not aware if anytime frames or deadlines from them. They continued to tell me the appraisal was under review until it was too late to continue the dispute. The appraiser left out significant details about my house that adds value to my house ( a 3 car garage, fenced yard, and large 1 and a half story shed ). Rocket Mortgage was purposefully neglectful to provide me the necessary information to resolve this issues in a timely fashion. They also kept passing me off between employees as no one knew what was actually happening. I had to speak with 5 different people in one day before they finally told me on XX/XX/22 that the loan application was closed and there was nothing I could do about it.
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| 04/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am a a realtor representing a buyer in the purchase of a home in the XXXX Arizona area. The loan was denied by Quicken loans due to " unacceptable property type '' I was notified by the sellers agent that townhome was classified as a condo - not correct. The appraiser was asked to change the property type on the appraisal ( by quicken ) from townhouse to condo, even though it is a townhome. I have had little to no communication from the quicken loan team handling the transaction. I have made several attempts to have updates along the way & formally requested a loan status update ( required to be provided on a weekly basis, only one was provided after formal written request ), in addition to emails & calls. My buyers have been tainted regarding the HOA & their reserve funds ( over a XXXX dollars between both master & sub-HOA ) the quicken team has made them feel that they are in danger with the HOA somehow. This transaction has been tainted by individuals at quicken & is most likely going to be canceled because of Quicken. This is unacceptable behavior & highly unprofessional, maybe illegal. Many lenders lend in this subdivision on a yearly basis, why would this be an issue for Quicken if it is not for other regulated companies. The property did appraise with no conditions.
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| 08/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/19, I inquired about mortgage rates with Quicken online ; rates were displayed and I declined an invitation on the website for a return call as I was not interested in what was advertised.
I received a call later in day at XXXX local time from XXXX XXXX , Senior Mortgage Banker ( NLMS XXXX ). The representative continued to gather information from me not indicating anywhere in the call that I was making a formal application until the very end.
I stated I was seeking a rate estimate and fee information ; the representative repeatedly stated " interest rates are federally regulated and it was not necessary to shop around as all mortgage bankers are fishing from the same pool ''. Rates obviously vary between lenders and I asked for clarification, she repeated the same. The representative was abusive and deceptive. She advised I should " continue with the application, without giving me insight to rates or fees so that her Director can review the loan ''. I provided my exact FICO, DTI, profile, product interested in and loan specifics. Fee information could not be given and the call ended.
The loan officer sent me a text with her information and I responded asking for her Director to call me. I advised I wanted to file a UDAP complaint and did not hear further.
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| 11/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have applied for a Home Refinance Loan with Quicken Loans/Rocket Mortgage. The Loan officer gave me an initial estimate based on ; first the house facts, my credit score, and home value that they estimated using their model, and when I say " they '' I mean Quicken Loans and the loan officer. Based on the first estimate, I was given a rate and closing cost that I liked and asked to get it locked. In order for me to proceed they requested I pay for a home appraisal which is about {$700.00}. I agreed to pay the fees based on the cost in the initial estimate that me and the loan officer already discussed and agreed upon, however, the appraisal came XXXX thousands lower than the home value that their model/system predicted, and as a result they increased my closing cost, and on the top of that they refuse to refund me the {$700.00} I paid for the appraisal because I don't want to proceed anymore as a result of their bad practice.
This is just unaccepted practice, and there must be a way to stop gigantic loan companies from ripping people their money off just like that..
I have all the documents and the emails that support my claim and happy to provide them upon request. I attached two docs for each estimate, the initial offer and the final after the appraisal.
Thanks
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| 12/31/2022 |
Yes |
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- Trouble during payment process
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Web |
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Rocket Mortgage is absolutely a deceptive company and purposely misleads you, more so they try to hold on to your money as long as they can.
I have now called over 4 times the last 2 weeks to get the escrow refund that I am due from taxes. I request this refund 2 months prior when the tax payment was provided and was told I would have to wait until they paid the tax bill to receive not the refund of the escrow I was requesting but an analysis which would have an effect on my monthly payment ( nit hat I was asking for ) This is not what I requested, I only wanted the tax payment made and the overage returned. I started requesting this in XXXX when my tax bill was out and Rocket would not make the payment until XXXX, how is this okay?
I was told on various these calls : I would need to call back after the payment was made It would take a week to do the analysis to then be able to receive the overage The analysis would be completed on XX/XX/XXXX It would take up to 10 days to do the analysis The analysis would be completed on XX/XX/XXXX The analysis would be completed on XX/XX/XXXX and the XX/XX/XXXX would be the posting date I spoke to the XXXX office a few times to no avail.
It is XX/XX/XXXX and I have not received any completion information, or the refund notice.
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| 12/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/21 my wife and I completed the closing on a refinance loan through Rocket Mortgage. Subsequently, we were informed that our existing mortgage could not be paid off because our mortgage lender was outside of the XXXX And, if the payoff could not be made to a XXXXXXXX XXXX account the note would have to be terminated. The mortgage company said it would take several weeks to establish a XXXXXXXX XXXX account to accept the payoff and cost {$750.00}. XXXX XXXX at Rocket Mortgage said he would issue the payoff check and once the bank account was setup it could be deposited. I told him that during the time between closing on the new loan and paying off the old loan I'd be paying double interest. He said that would be taken care of after we get the payoff completed. Upon completing the payoff on XX/XX/21 he then informed me that Rocket Mortgage would not honor his commitment and credit me the interest paid to them even though I had no access to the funds I was being charged interest on. When I told them I wanted to terminate the new loan and be made whole they said that can not be done because the loan was already sold ( I received notice of that ). It seems clear to me they enticed me with the lure that my interest would be taken care of long enough to sell my loan.
|
| 07/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Quicken loans fails to apply principal-interest payments : Quicken Loans has received principal-interest payments in full but have not applied one or more payments to the loan pay-off. All payments have been exactly in accordance with the mortgage loan contract including the schedule for principal-interest and in accordance with the schedule in the approved escrow agreement. Beginning in XX/XX/2019 separate checks have been issued for principal-interest payments and for escrow payments. All payments have been received on or before the due date by Quicken Loans. Quicken loans cashed the XXXX payment check that is clearly identified as principal and interest and the check clearly identified for for escrow but failed to apply the principal-interest amount to the loan repayment.
The billing statement dated XX/XX/2019 falsely states that the last paid principal is {$0.00} and the last paid interest is {$0.00}. The canceled check that was cashed by Quicken Loans on XX/XX/19 for the XX/XX/2019 payment clearly stated that principal was {$750.00} and interest was {$700.00} for a total of {$1400.00}. Also Quicken Loans notified the client by e-mail on XX/XX/19 about payment information as follows : Payment received : {$1600.00} ( included escrow ) Total applied : {$1600.00}.
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| 09/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
Servicemember |
|
My husband and I received a letter from our loan holder, Rocket Mortgage, on XX/XX/XXXX, in which they indicate our property is now located in a Special Flood Hazard Area. I called them to explain that our house is some 50 feet or more above the flood zone, to which they explained that they had nothing to do with this, and that we must work through FEMA to revise the assessment.
On XX/XX/2021, I submitted the request for a revision to FEMA, at which time I learned that the process may take up to 60 days to complete. I therefore contacted Rocket Mortgage asking them to extend their 45 day window to 60 days, but they declined, citing XXXX XXXX XXXXXXXXXXXX XXXX XXXX. My reading of this rule is that the 45 day window is a minimum. The rule says, " at least '', which does not mean, " at most ''.
I have contacted them again and asked them for this extension. Moreover, I believe they are perfectly capable of revising their own internal documents without the assistance of FEMA because my documentation ( including USGA topographical maps, certified surveyor 's maps, XXXX XXXX photos, and my own photos of the land ) shows clearly, without any question, that the house is not even close to a flood zone.
I have the emails, maps, and photos if you need them. Please advise.
|
| 11/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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On XX/XX/2021, I purchased a condo on the beach in Delaware with cash from the sale of a commercial property in XXXX and cash from my XXXX XXXX account. I had to use about {$260000.00} in margin from my XXXX account. Seller insisted purchase must be in cash.
On or about XX/XX/2021, Rocket Mortgage began to process my delayed financing of {$330000.00} ; XXXX year fixed rate mortgage. I made it clear that the cash out would be used to cover the margin. They offered {$320000.00} cash out, for a {$330000.00} mortgage.
On XX/XX/2021 I was told by Rocket Mortgage ( XXXX XXXX bank ) that, because the master insurance plan was shared between the condo ( HOA ) and the adjoining XXXX XXXX ( at XXXX XXXX XXXX, XXXX XXXX, they would NOT approve a 30 year fixed rate mortgage. The mortgage would have to be a 10 year XXXX and I would need to pay {$4900.00}, which could be financed as part of the mortgage. The new offer was a {$330000.00} mortgage with {$320000.00} cash out 10 year ARM.
On XX/XX/2021, I was told that the mortgage could NOT be used to cover margin. The implication is that XXXX XXXX Bank wanted me to maintain XXXX {$300000.00} high rate margin. Seems absurd they would move me to a riskier 10 year ARM and demand that I keep my margin.
My XXXX XXXX is XXXX.
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| 09/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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Hello- This is relating to a mortgage that I have with Quicken Loan. My insurance company federated national dropped the ball on XX/XX/2020 because they were unable to inspect my property. On account of Covid, its a difficult situation to get the home inspected. They couldn't co-ordinate the date of inspection so federated national decided not to issue me an insurance. Upon receiving a letter from the Lender QL, i decided to shop for alternate insurance providers. Post which i was able to procure the new insurance starting XXXX of XX/XX/2020. Now both my prior insurance company XXXX XXXX and the new insurance company XXXX are not willing to cover for the gap days between XX/XX/XXXX and XX/XX/2020.
The Lender has the provision to cover the gap from XX/XX/XXXX to XX/XX/2020. So I had a telephonic conversation with QL on XX/XX/2020 to take out the money for the gap days which is about {$79.00} and close on the insurance. Per QL they will send me 3 notices before they can use my escrow money to cover for gap days. Which amounts to about 60 plus days post which they will cover me for the gap days. This is a bit weird. They are sending me notices for the gap days, while I'm willing to pay the amount and get over with it. Per QL this is the process that they follow.
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| 03/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
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Web |
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On XX/XX/2023 I have closed on XXXX XXXX XXXX, XXXX, MA XXXX taking a mortgage from Rocket Mortgage.
On XX/XX/2023 I have locked the loan. That rate lock had LLPA hit XXXX XXXX for DTI > 40 %.
On XX/XX/2023 I have learned that FHFA has delayed that charge until XX/XX/2023, so the Rocket mortgage announced that XXXX fee will be removed.
On XX/XX/2023 Rocket mortgage has posted the Closing Disclosure for the closing date XX/XX/2023 without removing LLPA hit XXXX On XX/XX/2023 I have asked to update the Closing Disclosure to remove XXXX fee.
On XX/XX/2023 I have received the answer : To close As Is with the XXXX hit or the loan has to be removed from the closing to get wire adjusted, which would result in the closing being moved back a day or two. Since removing from the closing wasnt the option for me I would be in the position for breaching XXXX & XXXX contract and default I asked to be reimbursed after the closing.
I was told that Rocket Mortgage will not reimburse me after the closing.
On the closing date XX/XX/2023 Rocket Mortgage posted an updated rate lock which is still indicating XXXX hit for DTI > 40 % after the official removal letter.
Im asking you to help me to get XXXX pts = XXXX x 0.375 % = {$2100.00} which Rocket Mortgage had Charged me.
|
| 02/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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|
Web |
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On XX/XX/XXXX I paid {$190.00} in escrow shortage to keep my monthly payment unchanged. It was applied to my principle instead, which I discovered on XX/XX/XXXX when the lender demanded I pay more each month to cover the shortage. On XX/XX/XXXX, I spoke to a Sr. Resolution Specialist who promised to fix the error in 5-7 business days. On XX/XX/XXXX, I got a call from the lender 's collection department. A check of my account showed that I was nearly {$3000.00} in arrears! I have never been late with a payment in the almost 3 years I have had the mortgage. I could also see that I was being charged {$37.00} for advances and fees. Since then, I have spoken or chatted online with 7 other people, all of whom are polite and apologetic and promise that 1 ) my account is being worked on, 2 ) I am not in arrears, 3 ) the {$37.00} is being removed, and 4 ) my credit will not be affected by this. On XX/XX/XXXX, the lender reported me to the credit agencies and my score has been reduced from XXXX ( excellent ) to XXXX ( fair ). This week, I have received 2 notices, one offering a " payment reduction '' so I can get " caught up '' and the other threatening foreclosure. I can not get the lender to fix my account. They promise everything and deliver nothing. Please help me!
|
| 08/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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|
We called quicken loans ( rocket mortgage ) on XX/XX/XXXX with some questions about refinancing. The lady we talked to ( XXXX ) was very nice, and said that we NEEDED to refinance Because rates were so low. She told us about the process, and it sounded promising. She asked us to estimate our home value, and we went off of XXXX and XXXX at the time. We ARE NOT experts, and this is not our profession. She stated if the assessment came in lower, it was no problem, they could just restructure the loan. She also stated, with rocket mortgage, all closing costs roll into the loan. Which was great, because we told her we did not have the means to pay closing costs. She then asked for a credit card to cover {$500.00} for the assessor. We were reluctant, because we didnt have that to just give away. But again, she said we would get that back.
Well, two months later, we STILL do not know what is going on. We have gotten several mortgage scenarios. All including outrageous closing costs. We can not pay! We asked several times to just cancel this. If we can not do it, just tell us. You can not ever get through to a person, and you rarely get a call back. We just want our {$500.00} back, and cancel this! Its beyond frustrating. And for our experience, they are scammers.
|
| 04/23/2020 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
Servicemember |
|
As a result of COVID-19 all of the GSEs have been authorized by the federal government, via the loan servicers, to provide up to up to 12 months of forbearance on GSE backed mortgage loans. All of the GSEs have made public pronouncements of the same.
However, my lender/servicer - Quicken Loans, like many other servicers, is not complying with this mandate.
They have offered 3 months initial forbearance after which I can apply for 'an extension '. BUT HERE IS THE CATCH ... at the end of the 3 months I have to pay all the outstanding payments in full before I can apply for an extension!!! I NO LONGER HAVE A JOB!!!
When I hesitated at this I was advised by Quicken Loans that I could ask for a modification at the end of the 3 months if I couldn't come up with all of the back payments. But they would not be able to guarantee that I would get the modification or provide me with what those terms would be. My response was there was no way I would be able to come up with that money nor could I afford to have my payments modified by increasing my payment to make up for the forbearance payments. I would need the payments added to the end of my loan per the GSEs communications on this subject. They advised there was no way of them being able to guarantee that.
|
| 07/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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On XXXX XXXX I received a loan for a home I was Buying. Upon applying for the loan I told the processor that I was going to immediately pay the mortgage down buy putting a large sum of money and was told that that was no problem, that they would recast my loan and that would lower my payment. The Monthly payment is {$1500.00} whish is a sizable amount for me. Less than 30 days later I payed {$90000.00} to bring my loan to XXXX Approximately.
I notice my loan had not been recast so I called them and was told that there was a {$250.00} recast fee that was never disclosed to me. So after fighting with them I paid the {$250.00} recast fee to get the payment down. Upon checking online again I see that the {$250.00} was put towards my Monthly payment so I call them again. I am told that it takes 2 Months to process the recast to get my payment reassessed. Again not disclosed at the time of the of the payment of the {$250.00} fee. I am not refinancing just wanting my monthly payment to reflect the balance {$34000.00} over 10 years and feel that 2 months of the high monthly payments is long time frame to recalculate the numbers. The fee and lengthy wait was never disclosed to me. I feel this is an unscrupulous practices.
Sincerely, XXXX XXXX XXXX XXXX XXXX
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| 11/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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I just bought my XXXX home in XX/XX/2021 at the referenced home address. I used Rocket Mortgage as my mortgage company along with XXXX for home owners insurance. After XXXX months I received a letter from Rocket Mortgage that they issued a new home owners policy because my current policy with XXXX has been cancelled. I called XXXX to see what happened and they said they dropped the ball in notifying me that they cancelled my policy after they received the appraisal documentation that a few shingles were lifted from my roof and they couldn't insure my home. Local XXXX representative told me that actually Rocket Mortgage knew before I signed for the house of the report but didn't notify me. I commence to call Rocket Mortgage for an explanation and was told that an underwriter dropped the ball on my mortgage and they didn't learn about this until XXXX days later after I signed my mortgage papers. Now, I have been cancelled from XXXX and my current insurance company, XXXX has appraised my home for {$270000.00} because of the material to replace my home. Never did they mention that the roof was an issue or needed to be replaced! My neighbor whose home is built the same time with the same materials told me tonight that his insurance isn't valued like that!
|
| 11/19/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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On XX/XX/XXXX, I contacted Quicken loans and spoke to a representative about the possiblity of refinancing my home with them. I DISCLOSED that my Chapter XXXX was discharged in XX/XX/XXXX and if they would be able to assist me with a refinance. I was told " Most Certainly. We could do an FHA loan and possibly let you know your best options, if any others are available ''. I inquired on how I could proceed with the process. They told me I needed to speak with a XXXX representative as he only represented XXXX transaction. I was connected with a XXXX rep to begin the process. My credit was pulled and I was then told I couldn't proceed due to the Bankruptcy. I requested to speak with someone in their customer relations department about reversing the credit pull given they provided erroneous advice that sent me down a path to nowhere and as a resulted pulled my credit impacting my credit score. They said they would investigate. I then spoke with XXXX XXXX ( XXXX ) on XX/XX/XXXX who called me to apologize for the reps misrepresentation but they would not reverse the credit inquiry. They only resolution was an apology and they told me they would address the issue with training their staff ... XXXXSO WHAT ABOUT MY CREDIT! That's so wrong on so many levels!
|
| 01/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
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Today XX/XX/2021 I spoke with XXXX XXXX XXXX XXXX Mortgage Banker Telephone : ( XXXX ) XXXX XXXX XXXX XXXX from RocketMortgage.com, I advised her I was looking for a home equity loan, we went over why I needed the funds, and she went on with the application processed as she advised that's something she can do, I gave her authorization to pull my credit report, at which point she advised me I am approved for a refinance, ( the only way quickens loan can assist me is for me to refinance my entire mortgage ), I asked her why did she mislead me into having my credit pulled when my first question to her was does your company offer Home Equity Loans, I wasn't looking to refinance, I advised XXXX the funds are being used to purchase an investment property that I am not certain it will go happened as of yet, just want to have the cash on hand, and that I am not looking to add debt to my home that might not be necessary. I asked XXXX for the company name that pulls their credit report, as I want to dispute the invalid inquiry she did. I contact XXXX XXXX XXXX, spoke with XXXX and advised her of the misleading information I was given, and how I am being force to a product that I specifically stated during my conservation with XXXX I did not need or required.
|
| 12/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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|
I started an application with Rocket to refinance my home on XX/XX/XXXX probably around XXXX EST. When I got to the screen where I asked for consent to pull my credit report I did not proceed. While I was on that part of the process I noticed that there was no option to add a co-applicant. I went back to a prior screen titled 'Who 's on the Loan '. When that did not let me add a co-applicant if I selected that I was not married I engaged in their chat feature. The first agent I chatted with transferred me to XXXX XXXX who said he was a banker and could add a co-applicant later.
At XXXX XXXX the next day ( XX/XX/2020 ) I received a text from XXXX XXXX stating an interest rate he had qualified for me for. Around that time I received alerts from two credit card companies stating I just had a credit pull done. I never authorized a credit pull, never completed the application and up until that time on the XX/XX/XXXX I did not even log into Rocket Mortgage, communicate with XXXX XXXX or had contact of any type with any one associated with Rocket Mortgage or XXXX XXXX.
I would assume that if I would have authorized a credit report to be accessed on Rocket Mortgage 's website it would have been done right then through their system and not the next day.
|
| 03/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
My current mortgage owner, RocketMortgage, purchased my mortgage approximately 4 months ago. Since then I have been receiving regular phone calls from them to refinance, after having previously opted out from marketing communications. At the time the mortgage was sold I received notices about it from RocketMortgage and the previous mortgage owner who both stated in writing that communication preferences and opt in/out would be transferred over. Since RocketMortgage purchased it, I have also opted out with them, both via their website as well as via a phone representative. They continue to call very frequently. The most recent call the agent on their side confirmed that they never changed my contact preferences. I have also received email marketing from them after having opted out which is a separate violation of the CAN-SPAM act. At times I end up receiving 2 or 3 calls from them per day.
After attempting to work with them to have these opt out preferences respected and this request be ignored, it is clear they have no intention of respecting it. I am reaching out to file this complaint in hopes that action from the CFPB and FTC will help correct this problem for myself and other customers of theirs who are being unfairly and illegally harassed.
|
| 02/02/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
Is Quicken Loans a Fiduciary or is their advertising False or Misleading.
A Quicken Loan advertisement running on many podcasts states, " A company that has your best interests in mind. XXXX Mortgage.. '' I believe the plain meaning of these words that a reasonable person understands is that having " Your best interests in mind '' means Quicken Loans will do what is best and right for you, the customer or borrower. It means Quicken Loans will do what 's right for you, even if not necessarily best for them. They want you to believe they will act in your, the borrower 's best interest ... that is with a Fiduciary interest. This on its face seems false. The lender wants a high interest rate, the borrower wants a low interest rate. If they are not a Fiduciary with " your best interests in mind '', then Quicken loans is misleading.
This ad was on the XXXX XXXX of XXXX XXXX, 2017 in the first few minutes.
XXXX. Also I heard it on the XXXX out this cool episode : XXXX. I continue to hear Quicken loan ad including today on the Economist podcast.
I have called Corporate Offices at Quicken Loans and asked about this ad I have not received a reply.
I would appreciate appropriate actions to end Quicken Loans apparent false or misleading advertising.
|
| 07/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I would like file a formal complaint under the Homeowner Protection Act ( PMI Cancellation Act ) against Rocket Mortgage and XXXX XXXX for deceptive lending practices.
I requested termination/cancellation of PMI coverage based on the equity of my home reached over 20 percent of said loan based on valuation lender provided consumer via loan web site and in written correspondence advertising encouraging use of home equity.
According to lender I can not termination PMI coverage unless I agree to a home inspection and pay for said services without options of choosing home inspectors which is not a required under the Homeowner Protection Act.
I am requesting an investigation and enact or enforcement consumer laws that prevent this deceptive business practice of allowing consumer to take out line of credit based on the lender valuation without any home inspection then requiring consumer to get and pay for a home inspection without an option to select inspector to terminate PMI coverage.
Lenders should not be able to entice or advertise home equity loans based on theyre valuation place that dollar amount on said web site then turn around and tell the consumer well to terminate PMI coverage we can not use our valuation we need a home inspection.
|
| 12/03/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Trying to use a " XXXX XXXX '' online calculator, I inadvertently submitted a request for mortgage brokers to contact me. QUICKEN LOANS immediately contacted me by phone. I told them it was premature because I needed to fix some things on my credit report, including waiting a few more weeks for some hard inquiries to go away after two years. I explained I did NOT want them to do a hard inquiry because it was premature. I explained the situation, because I was willing to work with them when the time was right. After my explanation, I asked " what are the next steps? '' The male person on the call ( there were two, one was female ) said the next step would be to pull a credit report, and I said OK, acknowledging that such would be the next step. I expected him to continue by giving me contact information that I could use when I was ready to run the report. Instead, he ran a hard report in direct contradiction to my express instructions. That hard inquiry is now on my report for two years, and has already negatively affected my credit. I told them to contact the credit bureaus and explain that it was their mistake but they refused. I am extremely angry because I have been working on my credit. I need to refinance and this will negatively affect me.
|
| 04/19/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am writing to file a complaint against Rocket Mortgage and their agent, XXXX XXXX. My experience with Rocket Mortgage and XXXX XXXX has been extremely disappointing and frustrating.
I had applied for a mortgage through Rocket Mortgage, and XXXX XXXX was assigned as my agent. However, the loan approval process was delayed for XXXX months despite providing all the necessary documents. During this time, XXXX XXXX did not provide me with clear and timely updates on the status of my application, which caused a lot of stress and uncertainty for me.
Furthermore, when I tried to reach out to XXXX XXXX for assistance, he was unresponsive and unhelpful. I felt like I was not being treated with the respect and professionalism that I deserved as a customer of Rocket Mortgage.
As a result of these issues, I am now filing a complaint against Rocket Mortgage and XXXX XXXX. I believe that their lack of communication and poor customer service has caused me significant inconvenience and frustration.
I urge Rocket Mortgage to take immediate steps to address these issues and improve their customer service. I also request that XXXX XXXX be held accountable for his poor performance and lack of professionalism.
Thank you for your attention to this matter.
|
| 03/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
As shown by the attached most recent statements, the loan servicer XXXX Quicken loans ) indicates that my account was discharged of personal liability. However, I entered into a reaffirmation agreement with Quicken loans through my attorney in XX/XX/2019.
The information being provided to the credit bureau does not reflect my payment history and states that my account was discharged in bankruptcy. This information is erroneous and has caused me server distress.
When communicating with Quicken loans, after verifying the reaffirmation disposition with my attorney, Quicken loans as told me via phone the following : 1. My payments will be reported once they have the reaffirmation agreement processed in their system.
2. My reaffirmation was withdrawn by my attorney.
3. My account was discharged in bankruptcy and NO payment will be reported.
4. Talk to your attorney because they show it withdrawn.
5. They made a mistake and they now see the reaffirmation and have reported the correct information and payment history to the credit agencies.
To date, I have gotten different responses from Quicken loans, have had erroneous data provided about the history of the account, and have not seen any attempt at resolving the matter in a timely manner.
|
| 03/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/XXXX I applied for a cash out refinance mortgage for {$280000.00} with Rocket Mortgage LLC ( NMLS # XXXX ) for my property in Texas.
The loan officer confirmed I was eligible for their " delayed financing '' product which was also described on Rocket Mortgage 's website. On this basis I permitted him to pull my credit report and also provided my credit card details for the cost of the required appraisal. ( note : the appraisal fee was {$540.00} per appraisal report dated XX/XX/XXXX but Rocket debited my credit card {$790.00} on XX/XX/XXXX ) Further on XX/XX/XXXX I was verbally informed by the loan officer that Rocket Mortgage 's underwriter says due to Texas Law Section 50 ( a ) ( 6 ) my investment property in Texas was not eligible for delayed financing / cash out refinance.
I received a decline letter on XX/XX/XXXX " the reasons why we are currently unable to help you with your loan - *Other - Product/Program not available.
I have never been declined for credit my entire life and find this letter is completely inadequate as it provides no reason or explanation for the decline. As America 's largest mortgage lender they need to be held accountable for such poor standards of communication and arbitrary underwriting standards
|
| 04/24/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have two houses House-A and House-B. I lived in A until XX/XX/XXXX and moved to B. Now, house B is my current primary residence and will stay here for long period.
We bought this house ( B ) in XX/XX/XXXX when my children were born ( XXXX ) and we lived here until XX/XX/XXXX, they grown here until they become XXXX XXXX XXXX. In XX/XX/XXXX when we moved back to this house we felt like we are back to our true home. Also, one important thing to note is my kids go to the school right in front of the house B.
I told the lender that I will be subdividing the property A as the market went up and it is good time to make some money by selling these lots.
I applied cash-out refinance in XX/XX/XXXX under primary residence category. The lender " quicken loans '' accepted the loan application under primary residence plan and verified that I am actually living in B. But at the final stages the lender backed off and he converted the loan as investment property loan. This changed the whole equation. I had to bring in additional money and had to pay for an appraisal, had to pay more APR and had to shrink LTV to 75 %. This is a violation of Equal Credit Opportunity Act ( ECOA - XXXX XXXX XXXX ). Due to this change, the whole process delayed as well.
|
| 01/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
My issue is this. We want to sell our home in Idaho and buy in Colorado. To be effective, we want to do our due diligence to find the best rates and offers. I've picked out 4 or 5 companies and too many of them want a hard credit pull. ( XXXX ) The problem with that is that it dings our credit rating for no reason. It's not like a denial or a loan is issued - we're just looking. The ding occurs just for asking and it dings the rateing 5 % for 2 YEARS. That's not right or fair to a consumer. They all shrug and say that's just the way it is, but I'm wondering why there are articles that say a smart person should shop around if the end result is a ding that lasts for up to 2 years. If no denial, and no loan is issued, why should it affect my score and why on earth should it last for 2 years? I'm not a rich person but have carefully managed my XXXX XXXX above XXXX and don't want to lose that. Nor do I do this type of thing every day, so mortgages are complex and stressful for me.
With all the truth in lending, these are questions none of them have been able to answer. So I'm asking you, and asking a second question if there are questions I should be asking these lenders but don't know to ask? At this point I'm not sure about trusting anyone.
|
| 11/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Quicken/Rocket Mortgage are in Violation of Respa Sec 8 Section 8 of RESPA prohibits a person from giving or accepting any thing of value for referrals of settlement service business related to a federally related mortgage loan. It also prohibits a person from giving or accepting any part of a charge for services that are not performed. These are also known as kickbacks, fee-splitting and unearned fees.
Violations of Section 8 are subject to criminal and civil penalties. According to HUD, a person who violates Section 8 may be fined up to {$10000.00} and imprisoned up to one year. In a private law suit a person who violates Section 8 may be liable to the person charged for the settlement service an amount equal to three times the amount of the charge paid for the service.
They are getting Insurance agents, Realtors, Financial planners to get their mortgage license and refer Quicken/Rocket loans/buyers etc and then they get paid 50bps. The Realtor, insurance agent, financial planner do no work on the file, they dont complete any of the required steps to get commission such as. take loan application, counsel, lock loan, price loan, structure loan, review disclosures, etc. They simply refer a name /contact info and get a 50bps commission
|
| 07/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I contacted customer service for my mortgage co. on about XX/XX/2018. I had received an escrow analysis, which showed my account in the black ''. I asked the agent if I could pay extra escrow in order to maintain my same monthly payment. I had done this same transaction on my escrow account two years before ( to keep my payment at the same amount as previous year ). However, the agent said I could not contribute to my escrow and my payment would be going up XX/XX/2018. So, I told the agent that if over this year I contribute extra to my escrow in order for next years ' escrow analysis to show I have enough to cover any increase in tax or insurance. The agent said that no matter what I did to my escrow account, if tax or insurance increase each year, your payment will increase each year. I asked the agent if I had {$400.00} surplus in my escrow and my payment was to increase {$20.00} per month, my escrow would more than cover the increase even by keeping my monthly payment the same. to me this does not make sense. I want to keep my payment the same, as I am retired and on a fixed income. If I have some extra money during the year and what to put it in to extra escrow, so that my payment will remain the same ... .what is wrong with that?
|
| 10/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2022, " XXXX XXXX '' reported a fraudulent inquiry to XXXX which was not the result of any credit-seeking activity on my part. XXXX XXXX informed me this was from Quicken Loans LLC. Quicken Loans LLC informed me this was from Rocket Mortgage. Rocket Mortgage XXXX XXXX XXXX XXXX XXXX informed me there was an error on their website which resulted in the inquiry being sent by mistake. She stated on XX/XX/2022 : " Thank you, XXXX. I will get this information over to XXXX XXXX so they can move forward with removing the inquiry. '' XXXX at XXXX and XXXX repeatedly hang up on my relay calls and refuse to take any of my information to report the issue since XX/XX/2022 ( monthly IP relay call logs can be provided for this behavior ). XXXX refuses to acknowledge the mail sent to them via USPS on XX/XX/2022 and XX/XX/2022 as no response has been received and no acknowledgement made. XXXX XXXX insists they were legitimate in fraudulently accessing my credit report when it was unauthorized. Rocket Mortgage has been unable or unwilling to take further action to resolve the problem. As a result, I am paying higher home insurance premiums because of this fraudulent access of my credit report and fraudulent inquiry made by some bogus website.
|
| 03/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
In XXXX of XXXX, Quicken Loans closed a cash-out refinance with us. We signed our closing documents, funds were disbursed to our account, and we were scheduled to make our first mortgage payment in XX/XX/XXXX.
In late XX/XX/XXXX, we became aware that our prior lender XXXX XXXX XXXX XXXX had not been paid off.
We have been cooperatively working with Quicken Loans toward resolution of this matter for the last six weeks, and theyve been giving us the runaround.
Most recently, weve been pressured to move forward with a second refinance. The loan figures do not appear to be accurate, and the terms of the proposed refinance do not seem fair. The proposed refinance includes costs for interest incurred on funds that Quicken has held since the beginning of this process and late fees assessed on a loan that was never completed while weve still been making payments to our current lender, XXXX XXXX XXXX XXXX.
We feel that Quicken Loans has been mismanaging this resolution process, and has arguably been deceptive in their approach to fixing their mistake.
We have spent countless hours on the phone, reviewing documents, identifying errors, and requesting corrections often to no avail.
More details are included in the attached document.
|
| 02/12/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I applied for a refinance of my mortgage to get cash out for a few home updates. My husband is a veteran so we applied for a VA loan as they typically have less fees. I was asked if I had any delinquent XXXX loans. I explained that I had never been to college so that was not even an option.
I was told it was my job to figure out why a XXXX report was showing a defaulted account. I called the number provided to me by the director over our mortgage processor. I spoke with 4 people within the federal department of education who took my social and DOB and confirmed all 4 times that nothing was showing under my information. I provided this information to rocket mortgage with the supervisors ID number and name. They told me they are still showing it on the caivrs report. I asked the director to be on the line with me when I verify, he refused. I asked him to call to verify, he refused. He has given us zero options and only makes excuses how its not our fault, its not something we can change I find it hard to believe there are zero options for them to verify that I do not have a delinquent loan. We were also asked to sign an intent to proceed where it showed we would owe them XXXX at closing. our current mortgage is only slightly over XXXX.
|
| 04/01/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I am moving to XXXX in two weeks, so I need to fix up my townhouse to either sell or rent it out by XX/XX/XXXX. I have XXXX mortgages, XXXX and XXXX. So, I decided to combine the XXXX and refinance. So, I went to Quicken loans online to get pre-approved and then contacted a finacial person. He looked up my score and said he ca n't give me the loan because I dont have a score of XXXX according to the FICO XXXX they are using. They were seeing XXXX, XXXX and XXXX. But my FICO XXXX and XXXX Score for mortgages according to XXXX ( I subscribe to ) is FICO XXXX : XXXX, XXXX, XXXX - XXXX XXXX : XXXX, XXXX and XXXX not matching what they see. Something is wrong, I have the right to see excactly what the lenders are seeing. I need the extra money to fix up my place and this combined 15 year mortgage 2.75 % would put about a {$1000.00} in my pocket, thus freeing money to pay down on my debts in large amounts and quickly. Right now my first mortgage is {$1000.00} without taxes and insurance which I pay on my own and the second is XXXX a month, so that is {$2200.00} a mnth. Note : one is bank and the other is a credit union. I always paid my mortgage on time, no late payments. In fact the XXXX mortgage is taken right out of my paycheck biweekly.
|
| 06/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We lost our house and all of our property in the XXXX XXXX on XX/XX/2021. Our mortgage servicer RocketMortgage is unfairly witholding insurance proceeds that we need in order to rebuild our house.
Specifically RocketMortgage has not 1. Sent a release statement to the insurance company XXXX XXXX despite the fact that RocketMortgage is holding more than enough money to cover our loan.
2. Disbursed insurance proceeds to us for rebuilding costs that we have incurred and that we have requested in writing along with proof of invoices.
3. disbursed insurance proceeds that exceed the amount of our loan to us in a timely manner nor offered an option to electronically transfer funds.
4. provided any periodic reports on the account which holds the insurance proceeds along with its interest bearing rate.
5. provided any means for us to independently verify information using the RocketMortgage website through our login about the account holding our insurance proceeds such as but not limited to the balance, transactions, and interest rates. The only means we have of getting this information is by either calling or emailing a single assigned representative of RocketMortgage.
I am willing and able to provide more specifics about the above.
|
| 03/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2021 XXXX/QUICKEN LOANS INC made an unsolicited Hard Inquiry into my credit report. I was alerted via XXXX XXXX XXXX and verified that the inquiry appears on my XXXX credit report.
On XX/XX/XXXX I called XXXX and was informed they have no record of the inquiry. I also called Quicken Loans and was informed they have no record either.
Quicken Loans informed me I should call XXXX and have it removed. I called XXXX, and they stated that Quicken Loans would need to send a letter retracting the inquiry.
On XX/XX/XXXX I called Quicken Loans and was connected with XXXX XXXX, who said she would investigate the issue. She also found no record of the request.
On XX/XX/XXXX I emailed XXXX XXXX from Quicken Loans and she stated " We would not be able to remove this inquiry as we have no record of the credit pull. The team member that you spoke with prior to me also stated that we do not have record of that credit pull. If we do not have record of the pull, we are unable to send a letter. We would have to provide them a credit report number and a loan number to request removal. We do not have either or any other information for you in our system. '' On XX/XX/XXXX I replied and stated that I would be reporting this issue to CFPB.
|
| 11/22/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
My household was directly affected by XXXX. I was given a previous forbearance directly after the XXXX breakout in XX/XX/. This lasted a little over 12 months. According to Rocket Mortgage 's site, " Under the CARES Act, you have a right to a forbearance that pauses your payments for up to 12 months. Depending on your circumstances, you may be eligible for additional months of forbearance. '' I have recently been directly affected by XXXX with a family member being severely ill with XXXX. I was given only 2 month forbearance to catch up on my payments, when the site clearly says otherwise. On this day, XXXX XXXX I asked specifically for 2-3 more months of help due to the hardship, missed work, and time spent caring for my daughter. I was denied saying that I had already used the 12 month maximum amount of time. I have been wronged because their site clearly states otherwise. I requested an email of the chat with specific wording and I have not received this documentation. However, I do have the screenshots of the message. Usually a chat message is sent instantly after the chat session ends. Please help me. I feel as though I have been denied assistance and the help from a company that has misled its customers and will not help me.
|
| 02/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Quicken Loans ( or Rocket Mortgage ), is incorrectly attempting to classify my house as a multi-family ; despite me having contradictory information from the town and willing to provide it and obtain it for them during the refinance process.
On XX/XX/XXXX I was informed they where going with a multi family appraisal evaluation on my residence despite this and other inaccuracies on the appraisal report and rocket Mortgage didn't want to me to provide any documentation otherwise contradicting this ( as I had prior appraisals, information from the building department, brokers opinion, prior loan paperwork and more ) as this matter was considered closed. I was told they would not even refund my deposit ( paid XX/XX/XXXX ), I informed them that I believed this was even a form a fraud to which they didn't care and XXXX then asked that I refer any issues to the general number.
My only options left today to are work with different banks at high rates ( as rates have gone up ) or go back with them and not get the correct financed amount and possibly pay a PMI and receive improper valuations costing me money in other ways. this mistake on their part, in addition to now costing me time, will cost me possibly tens of thousands of dollars.
|
| 01/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On multiple occasions between XX/XX/2018 and XX/XX/2018, Quicken Loans employees called me to discuss my loan account. During the conversations the employee was accessing Quickens confidential customer database and had all of my and other consumers personal and private information available to her on the screen, including mine and others social security numbers, date of births, banking information, assets, application data, basically everything Quicken had available on their customers the employee was accessing on her computer.
The only problem we have with that, is that the employee XXXX XXXX XXXX was NOT at Quicken at all, not behind their firewall, not secured under their required compliant servers, rather the employee admitted she was actually accessing my data at her house!! That is, from her unsecured, unencrypted, non-static home internet connection. She ONLY admitted this to me AFTER hearing dogs barking I asked the employee if they were aloud to bring their dogs to work? She sheepishly admitted she was accessing my files from her house. I asked her to NEVER bring my personal information up at her house again, she agreed not too yet a few days later, once again she was accessing my personal data on her home computer ...
|
| 07/09/2015 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
I received a phone call from Quicken Loans on or about XXXX 2015 informing me I could refinance my current mortgage at a lower rate with no points and no costs. We began the process and locked the rate at 4.250 percent ( with no points and no costs ) and a rate lock expiration of XXXX XXXX.
I was ready well-before the date, but XXXX was not. When they were ready, on about XXXX XXXX, I was told the rate lock had expired and that I could only have the rate that was promised ( 4.250 % ) if I agreed to pay points ( a little less than 1 % ). It feels pretty much like XXXX pulled a bait and switch, because I can point to XXXX periods in the process where they went radio silent for approximately XXXX weeks in total between the beginning of XX/XX/XXXX and end of XX/XX/XXXX ( this can be documented. ) Additionally, on or about XX/XX/XXXX-XX/XX/XXXX, I sent a series of emails to the loan officer expressing increasing alarm at the looming deadline.
They do not deny being the cause of the delay that caused the expiration of the rate lock, but they will still not honor the offer made to me originally and that I in good faith moved forward under. I am saddened that I have to file a complaint for them to do the right thing, but here we are.
|
| 10/15/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
Older American |
|
NOTE : This problem is actually related to a conventional mortgage application/transaction ( not to a credit report ) - but the system would not let me go forward because I did not have either loan or account numbers ( I terminated the process before that point ). So I have checked other boxes in order to submit this complaint as follows. ) I contacted Quicken Loans in XX/XX/XXXX to inquire about a conventional mortgage and determine current lending rates. " XXXX '' took some basic information from me and gave me preliminary interest rate information. Within a day or two and after two phone calls, I informed him by phone and email I did not want to proceed. From that point forward over a period of two weeks, he continued to phone and email despite my repeated and clear statements to STOP and finally explanation should he continue to harass me intent to complain to the regulators. He did not stop. I further asked him to remove my information from Quicken 's files and cease all further emails. He stated in an email that had been done ( it was not ). then on XX/XX/XXXX in the mail, I received an entire " Intent To Proceed '' loan package from Quicken.
This constitutes harassment and predatory lending practices. It must be stopped.
|
| 02/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
After the loss of both of my parents who were not insured, I was left with the responsibility of burial and funeral expenses in XXXX. This caused a great financial burden in addition to XXXX and caused financial stressors in XXXX. We applied for the XXXX in XXXX and was awarded funds of approximately {$5000.00} to help with our past due balance and escrow. On XX/XX/XXXX, we completed the grant agreement. On XX/XX/XXXX, funds were dispersed via ACH to Rocket Mortgage as well as other partners that we gained grant funds for. On XX/XX/XXXX, all the other companies had received and applied those funds. To date Rocket Mortgage has not. Nearly two months later. They have reported the mortgage as delinquent to credit reporting agencies when they've physically had possession of the funds. And their delay in processing the funds and applying them to our account has caused an escrow shortage causing our XXXX payment to increase by {$400.00}. YET, it only takes them 24 hours TO DEBIT your account with an ACH payment. We made our absorbent payment yesterday at approximately XXXXXXXX XXXX. and had already presented the check to our back by XXXX. They are threatening acceleration on the mortgage when they NEED TO ACCELERATE THEIR PROCESSING.
|
| 04/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
XX/XX/2020 my home burned to the ground in the California XXXX XXXX. At that time my mortgage holder was XXXX Bank. My insurance company paid funds for the rebuild to XXXX who released money to us for permits, grading, getting water running, blue prints, soil studies, etc. There is so much to be done before a nail ever sees wood. Our mortgage was then purchased by Rocket Mortgage who received our insurance rebuild funds. Initially, XXXX determined that we did not have enough money to rebuild. I'm not sure how they determined that as they never saw any drawing, blueprints any type of document that you would need to make a cost determination. We argued with them about that and now they are refusing to release funds but say now that they will reimburse for payments. This isn't a washing machine or car we are talking about - a house, our house. We are not in a financial position to fund the rebuild and be reimbursed. We don't have the funds ( we just kind of lost everything ). Plus I do not trust Rocket to reimburse, they have been so confused and inept so far. The person who is working with us seems to have a general lack of understanding of any processes. But more than anything the money from the insurance is to rebuild our home.
|
| 07/27/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I applied for refi on day one. Told a fixed interest rate and that was best they could do. Told process was XXXX.!!! If process continued to appraisal, would cost XXXX if I cancel after that charge occures.Day two I call my original broker, get much better offer.Day three I call and am told they had me sign a variable rate contract by mistake but that they would send correction to sign. NO! No mistakes should have been made. I got a much better offer. Stop everything! Cancel my application and forget I called. I do n't trust you. Then his supervisor called. I repeated everything. He said they might could match the interest but it would be a week or two to go to committe. I told him I already had a locked rate somewhere else STOP EVERYTHING. This was day three. A week later they charged me {$500.00} dollars saying the loan officers were proceding with the loan. I do n't know what it takes with these people, but they obviosley purposfully vindictively continued to charrge my account because I cancelled.I never got a call for an appraisal they supposidly charged me for. When I contacted them today XXXX said she was personally do me a BIG FAVOR. She would try and return the money as they LEGALLY have to. I do n't believe it. HELP!
|
| 10/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/XXXX, Rocket Mortgage approved me of home loan for $ XXXX and provided me a offer letter than will expire XX/XX/XXXX.
On XX/XX/XXXX, I requested to update the offer letter with the new address of the home I wanted to purchase and rocket mortgage unethically denied my approval and told me they ran my credit yet again and my score was lower than 3 mths ago. My score has now been pulled twice in3 mths, affected my score. 3 mths ago it was XXXX.
XXXX from rocket mortgage asked me for another XXXX down and said it would be at a higher rate or I wouldnt be approved until my score went up ( although my offer letter hasnt expired yet ).
There has been no delinquency changes to my credit report in the past 3mths to cause a drop.
I feel Ive been discriminated against due to being single and a woman. I have great income ( XXXXXXXX plus per yr ) and credit. I also have the 20 percent down payment.
I have now missed the opportunity to purchase this home. I feel rocket mortgage tried to get more profit from me as a potential customer by approving me and then when time was sensitive they made up excuses to raise profit margin or threaten to deny my loan, even with a existing offer letter. I have documents with all the details.
|
| 06/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
The simple truth is our new mortgagor, XXXX XXXX, is trying to get an official payoff letter from our old mortgage holder Quicken Loans. They have made two previous requests one in XXXX and one in XXXX. They have not received the letter. Our refinancing with XXXXXXXX XXXX is approved all they need is the payoff letter.
XXXX out of frustration asked us to call Quicken Loans and ask of the payoff letter.
My wife called then on Tuesday morning, XX/XX/XXXX to request the payoff letter.
Not 20 minutes later she got a call from a Quicken Loans sales representative asking her why we were leaving Quicken Loans and wanting us to refinance with them. She told him that we were going with another bank and ended the call. On Thursday morning XX/XX/XXXX she gets a call at XXXX from a different Quicken Loan salesman but with the questions and requests with the same response. Then around XXXX XXXX on XX/XX/XXXX I get a text on my phone from Quicken Loans saying they want me to contact them to discuss a refinancing proposal they have worked out. I have not responded.
With the full court press going on to get us to go with Quicken Loans do you think they are issuing a payoff letter? I want these weasels to issue XXXX XXXX a payoff letter.
|
| 03/24/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
One and a half years ago, I refinanced my primary residence with Quicken Loans, Inc. Since that time, I have heard a number of advertisements on the radio that Quicken " will refinance and eliminate PMI at little or no cost ''. In addition, I have also received a letter from Quicken 's President, XXXX XXXX advising that " when I closed my loan with Quicken ( 1 and 1/2 years ago ), I became eligible for a RATE DROP ADVANTAGE program at today 's low rates ''.
However, since I began the refinance process two months ago, the various personnel at Quicken have been evasive and unresponsive : 1- I have already dealt with XXXX different representatives by supplying requested numerous documents and service requests costing over {$1300.00} so far ; 2- they refuse to discuss the letter granting a rate reduction ( maybe that will happen in another 2 years so that I will have to refinance again ) ; everytime I provide a document that has cost me, they come up with another that is " required '' ; and, we never get to the end of the process -- meanwhile, along with the monthly mortgage payment, I am still paying the PMI ; 3- their representative, XXXX XXXX, recommended a VA loan as the " way to go '' -- is this any way to treat a veteran?
|
| 11/14/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Rocket Mortgage appears to conveniently try to block certain communications with certain clients. As I've had previous problems with them and the telephone payment system, which also caused me to be late on payment. I've asked XXXX and her Supervisor, XXXX today to credit me for that payment because Rocket, formerly known as, Quicken Loan payment line XXXX, being inoperable.
I'm also having difficulty right now faxing them a follow up, Qualified Written Request to XXXX, for current amortization and loan transaction history reports.
Not sure whether this complaint is going to allow me to attach file, but her is letter been attempting to fax Rocket Mortgage a previous Qualified Written Request. And the suspicious nature of their documentation of communications with their clients.
Previously requested a copy of loan amortization for account # XXXX.
Rocket Mortgage ( RKT ) did not supply an updated amortization schedule reflecting actual loan amount, interest rate, and amortization period.
Likewise, RKT also did not supply transaction payment history from start to date.
Finally, Rocket Mortgage is supplying customers documents dated XX/XX/2022 and XX/XX/2022, while enclosing them in mailings post marked XX/XX/2022.
|
| 03/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
Regarding Rocket Mortgage : When attempting to login to the Rocket Mortgage site to pay the XX/XX/2023 payment, a pop-up briefly appeared prior to presenting the home page.
Having two mortgages the same pop-up presented itself when attempting to login separately for each account. Only after the second login was I able to read the small window of the pop-up. It appeared for less than 3 seconds, with no action on my part dismissed itself, presented the payment center page and thanked me for " signing up for free credit monitoring.
Not only did I not desire the " Free Service '' I was able to rapidly determine that there was no " opt out '' option available.
Upon contacting Rocket Mortgage 's Account Resolution Team, they told that their I.T department would not remove this " feature '' from my account because I voluntarily signed up for it.
If just attempting to use the the Rocket website is tacit approval for anything their I.T. deems useful to their business model I guess I'm guilty.
This type of behaviour is at least appalling and at worst a direct violation of the privacy rights of the consumer.
I hereby formally request that Rocket Mortgage cease and desist in this deceptive and intrusive business practice.
|
| 03/10/2020 |
Yes |
|
|
|
Web |
|
|
Hello CFPB, I am desperately reaching out due to some confusion in my home refinance with Rocket Mortgage. I recently closed my refinance only to discover my monthly payment has almost doubled. Called immediately to contest monthly payment. I was told my existing monthly payment of {$440.00} would only increase to {$480.00} to get a better interest rate and have money to possibly build garage in future. Perfect. Dont have exact dates of these transactions due to my constant waiting for hard copies of my full contract, but was in beginning XXXX. Unfortunately, payment is now $ 770ish. Yes, I am naive and very much dumb for not checking the numbers before signing final paper. Took Loan Persons word, and thats not what I received. I understand escrow, now, and understand the cushion for insurance, but I was assured {$480.00} was my monthly payment from now on. I only had {$45000.00} left to pay and a very comfortable payment. All I wanted to do was take advantage of lower interest rate, keep payment as low as possible. Now I have unknown excessive fees and a bunch of debt. I will lose my house if something cant be done. Thank you for your time. Get back to me as soon as you can. I am very afraid of losing all Ive worked for
|
| 12/04/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2019, I entered my personal information online at XXXX. I was inquiring into a Home Equity Line of Credit. I immediately began receiving calls and emails, but all companies were offering Refinance options, and not Home Equity Line of Credit options. I dismissed them all.
On XX/XX/2019 at approximately XXXX, I received a call from Quicken Loans. The representative asked " Are you looking to refinance '', I advised, " no, I am looking for a Home Equity Line of Credit. '' The representative then said " We have several options for you, all of your information did not come across from the web, would you please give me your date of birth ''. I provided my date of birth, and advised the representative " Do not run a credit check ''. The representative proceeded to discuss refinance options, and I began receiving notifications that he had just ran my credit without authorization.
The representative maliciously ran my credit without authorization. This hit to my credit report will be history for the next two years. The entire call was recorded by the representative. I have taken out automobile loans, mortgages, and credit cards previously, and was always asked/warned before an attempt to run my credit was in process.
|
| 08/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have a mortgage with Rocket Mortgage - it is a refi from a year ago. Over the last week I received approximately 10 phone calls and voice mails on a refi with them, even though it has only been a year since my refi. I finally, answer the last call and the sales person asked for 10 mins- I gave it to him. I told him no, clear and plainly. For me, the closing cost weren't worth it.
5 days later, the loan paperwork can via XXXX. I immediately called them to stop the loan. They sent me to another salesman. He argued with me, got anger because I wouldn't agree to the loan. Statements like " why would I want to save money. '' He was getting more upset.
Playing anger is a con for older people, so much so, that they will sign to appease the salesperson. I just wanted to make sure the loan process that I didn't signed up for wasn't happening. My question was never answered by him. He hung up on me with a rude tone. I called rocket mortgage back to speak to a supervisor to file a complaint, and to make sure that there was no loan in process. He said the numbers were started and that they would handle it internally. I have my doubts. If I wasn't paying off my mortgage sooner then later, I would refi with a reputable company.
|
| 06/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2022, I was looking online for current mortgage rates. I was not applying for a mortgage, nor looking to refinance. I was ONLY looking to see the current rates. I began entering information and I had already entered my address when I decided I would not be giving any more information because I did not want to receive multiple calls regarding mortgages. On XX/XX/2022 I received two letters from rocket mortgage signed by XXXX XXXX, XXXX number XXXX.
The letter states that they were unable to help me with a loan because of debt to income not supported. This is probably because I did not give them any information. It says they did not pull my credit report in making this decision, but the letter stated that it was a denial of home financing. Regardless of whether or not a credit report was pulled, I do not like the fact that they say I was denied financing when I didnt apply for any financing whatsoever. What is the purpose of these letters?? I dont want anyone creating false information that I was denied for financing. I have excellent credit, and when I do choose to apply for a loan, I will have no problem getting approved. There is something off about getting a denial letter when I didnt apply for financing.
|
| 01/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
ROCKET MTG XX/XX/21 I PAID ABOUT {$97000.00} IN ADVANCE PRINCIPAL. THIS ELIMINATES THE PMI. BUT IT WAS'NT ELIMINATED. I AM 100 % MILITARY XXXX, SO I DO NOT OWE ANY ( A N Y ) TAXES. BUT ROCKET ESCROWS TAXES. THESE TWO ESCROWS ADD UP TO OVER {$2400.00} IN DEDUCTIONS PER YEAR. BOTH ARE INCORRECT CHARGES TO ME. THS IS SOMETHING THAT SHOULD BE LOGISTICALLY SIMPLE TO CORRECT. BUT -- -BUT -- -BUT!!!! I HAVE NOT BEEN ABLE TO SPEAK WITH SOMEONE ABOUT THIS. AND, EACH TIME I CALL, I GET ANOTHER PERSON. I WOULD APPREICIATE SOMEONE TO CONTACT ME AT XXXX XXXX XXXX MY CELL. AFTER XXXX ANY DAY OF THE WEEK. IF I AM UNABLE TO ANSWER AT THAT TIME ( I AM BEING CARED FOR MEDICALLY ALMOST DAILY ) PLEASE -- -PLEASE LEAVE A MESSAGE WITH A CONTACT PERSON 'S NAME AND A RETURN PHONE NUMBER, TO DISCUSS THIS SIMPLE SITUATION. YOU HAVE THE OPPORTUNITY TO EASILY RESOLVE THIS SITUATION AND CHANGE MY CUSTOMER COMPLAINT TO A CUSTOMER RESOLUTION THAT WILL REFLECT POSITIVELY ON THE PERSON WHO FOLLOWS UP ON THIS PROBLEM AND CHANGES THIS COMPLAINT INTO A RESOLUTION THAT SHOWS PROFESSIONALISM AND CUSTOMER SATISFACTION ON ROCKET 'S PART. I WILL AWAIT A CALL. GET SERIOUS!! THIS IS SIMPLE TO RESOLVE - RESOLVE IT. XXXX XXXX XXXX XXXX XXXX ... ... ... ... ....
|
| 11/28/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Quicken Loans DBA Rocket Mortgage NMLS ID : XXXX lists a 15 year conventional mortgage rate of 3.25 % with 2 points.
Description https : //www.quickenloans.com/XXXX XXXX5-Year Fixed-Rate Mortgage : The payment on a {$200000.00} 15-year Fixed-Rate Loan at 3.25 % and 75.00 % loan-to-value ( LTV ) is {$1400.00} with 2 points due at closing. The Annual Percentage Rate ( APR ) is 3.704 %. Payment does not include taxes and insurance premiums. The actual payment amount will be greater. Some state and county maximum loan amount restrictions may apply.
On Monday XX/XX/XXXX Rocket mortgage ran a cyber Monday promotion with the following details : *Client will receive an additional XXXX discount points. Offer is valid on Rocket Mortgage applications received between XXXX ET and XXXX ET on XX/XX/XXXX. This offer is only available to clients who complete the " Lock My Interest Rate '' step of the application process on the Rocket Mortgage website. Applies to refinance loans in the amount of {$100000.00} or greater only. Offer does not apply to jumbo loans. Additional restrictions/conditions may apply. Not valid with any other discount or promotion.
Upon completing their application I was not offered the discounted rate.
|
| 06/15/2017 |
Yes |
|
|
|
Web |
Servicemember |
|
I am an at torney and represent daughter of mortgagor who conveyed to her, subject to mortgage to Quicken Loan o f approx XXXX on house worth XXXX ( interest per month is approx. XXXX ), couple months before he dies. Daughter had moved in about year before to take care of him. No estate ever opened ; sister has will etc. wo n't speak to my client, and my client tried to talk to quicken they said ca n't talk to her, VA loan not assumable anyway?? meanwhile they serve h er w forc papers in another state, nearly goes to public auction, I get it dismissed but quicken and/or their attys say ca n't talk to her, she ca n't get pay-off, she is not on the loan. I learn client does qualify as successor in interest and attys and quicken still saying she no right to info. I asked in writing for pay-off and forced placed insurance costs starting in XXXX Just received pay-off this week, has all the costs added on We are having trouble paying off all their charges, and rfealize i f Quicken had reaced out to her re successor in interest status, she had mnoney to pay and would not be looking at losing her house, but would have made the payments, or at least would not have lost so much in time, attys fe es, their fees, etc.
|
| 07/05/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Around XXXX 2015 I decided to refinance my property.
My current mortgage company was not being responsive so I began working with QuickenLoans after seeing some of their advertisements.
I spoke with one of their client agents ( XXXX XXXX ) who promised that they would be able to close within 45 days. The promise of the 45 days combined with their advertised success rate of 95 % is why I chose to go forward with them.
I began the process XXXX/XXXX/2015, sent them all of the required information. I was n't getting any communication so I went to the website to check the status.
Each time I went to the website I would get a call from an agent assuring me that " We are almost there ... '' and asking for more information which I would provide. This went on, back and forth, them asking for more information, me providing it and getting empty reassurances week after week. The 45 days promised came and went. 20 more business days later, they finally sent out the notary with the contract. She asked for my ID and the name on the contract did not match so we could not close.
All that time and information exchanged and the QuickenLoans agents still could not get the simplest thing right. That was the last straw for me.
|
| 01/02/2022 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I went to apply for a XXXX. In doing so they promised they would get me the lowest rate etc and that once I put down a deposit I would get an appraisal and be ready to close. I brought it to their attention multiple times that the estimated property value was incorrect. The assured me it would be changed and it wouldn't affect anything. During this time I had transferred cash from savings for closing and in doing so I was hit with fees. After talking with multiple people, I learned that the evaluation of my property at XXXX XXXX would be an issue. If I didn't catch this, I would have put down the deposit and once appraised my appraisal would have come in way under that and my XXXX agreement would have changed drastically. Once I made it a point that I needed these numbers changed, they were very slow and hesitant to get me the numbers right away but insisted on continuing the process. On top of all this once I spoke to someone that was in charge, he told me they'd review the recorded conversation. When I emailed him back, it was forwarded to the supervisor that advised me that the estimated property appraisal didn't matter and he reached out to me. This was very unprofessional as the complaint was about him.
|
| 04/07/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
The Underwriter purposely gave me a non-payable and detrimental repayment option in-lieu of a Loan Modification after my XXXX loan completed a Making Home Affordable Loan Modification. Quicken Loans attempted to take the needed savings from the Making Home Affordable Loan Modification for themselves, even though I am already in a repayment plan with Quicken Loans. They offered me to pay them back at {$1500.00} per mo.
I presented this option to my HUD Counselor and Financial Adviser and they both agreed that it would put me in immediate default if I sign the repayment agreement. I let Quicken Loans know this council and the said sorry, this is our option. I then asked how this is a benefit and a help? They said you get us paid off in 12 months instead of 48.
So I told Quicken Loans : My professional counselors have determined that by Quicken Loan 's proposed repayment plan is a guaranteed default and extremely risky to me and my family. I will decline this repayment plan by the professional counsel given to me and I ask you to consider a real and helpful loan modification and not repayment plan that is worse than I already have.
They then said we are closing you file because you declined our proposal.
|
| 11/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Based on online advertisements for Rocket Mortgage by Quicken, I proceeded to their website to get a quote for mortgage. The website then prompts the user to enter various personal information including name, DOB, job, residential history, income, etc. As with other websites, the user is lead to believe that they will be provided a quote prior to generating a 'hard ' credit inquiry. However, when arrived at the final step, Rocket Mortgage was prompting me to enter my SSN. I contacted customer support who verified the inquiry would be a 'hard ' inquiry. Having been mislead by their website, I was very disappointed and requested that Quicken delete my INCOMPLETE application and any information related to the aborted application. I was directed to XXXX XXXX with client relations where things only got worse. XXXX continuously asserted that, as a client, I could not have my data deleted. I argued that I am not a client as I aborted my application and was not and never have been a customer of Rocket Mortgage. XXXX was very rude in all of her interactions and basically encouraged me to file a report by mockingly saying they would not delete my information and would deal with the CFPB if/when they were contacted.
|
| 01/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2020, at approximately XXXX hours I returned a phone call to Quicken Loan. Previously I had sought information regarding a possible rate reduction and refinance. I have today as well in the past forbidden Quicken from pulling my credit score. I advised them NUMEROUS times I absolutely did not want me credit score pulled. I was inquiring to find out what ballpark rates would be for a refinancing of my property. I was speaking with a male mortgage advisor, XXXX.
XXXX advised me that he would speak with his senior advisor and find a way he could do so without pulling my credit report.
Shortly after we ended our call I received a credit report advisory that my credit had just been pulled. I was recontacted and I advised XXXX that I was really XXXX off. XXXX played as if he did not know why. He then told me that he thought it was okay if he pulled my credit. XXXX is deceitful and a liar. At no point of our conversation did I ever give Quicken or XXXX permission to pull my credit and lower my credit score. I feel this is a ploy/scheme used my quicken to lower peoples credit scores to keep them held hostage in the mortgage business. This is dirty business and it should be investigated immediately.
|
| 06/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I refinanced through rocket mortgage in XX/XX/2022 with a fixed rate and conventional loan, they just sent me a notice in XXXX my payments are going from {$1100.00} to {$1500.00} which I cant not afford, they states to call my homeowners insurance and my local treasury. My insurance company said my insurance had only went up by XXXX $ a month and the treasury office told me taxe property in my area only went up {$270.00} so only {$23.00} more a month, which is about {$50.00} not almost {$500.00} I called my mortgage company and advised of this and they are not willing to explain the reason of the adjusted payment or willing to work with me, I believe when I refinanced with rocket mortgage they made mistakes in the process, I believe they no they made a mistake since Im getting no answers from them, which is causing stress landing me in the hospital for 3 days and this will make me lose my home that I world so hard as a single mom of XXXX kids living at home. I should have rights, with my payment going up so without notice and no explanation, rocket mortgage needs to be looked into how they are processing loans and following all regulations and not doing shady business, and hiding bad business practices
|
| 09/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am trying to pay off my mortgage with Rocket Mortgage. I asked for and received a payoff letter. I used their website to make a payment for the payoff amount. Although my payoff was over {$200000.00}, the program allowed a maximum amount of {$90000.00} to be paid. I paid {$90000.00} and was forced to wait 24 hours before being allowed to pay another maximum amount of {$90000.00}. This made balance approximately {$23000.00}. When I attempted to pay the remaining balance, the program only allowed me to pay {$20000.00}. I paid {$20000.00} and waited another 24 hours. The remaining balance was then {$2400.00}. When I attempted to pay the {$2400.00}, the program only allowed me to pay {$2100.00}. I waited another 24 hours and attempted to pay the remaining {$300.00} ( which included the {$25.00} fee for the payoff letter ), but was unable to make a payment at all. Clearly, their algorithm is set to deliberately prevent payoff and earn the company extra interest and accrue additional fees and charges for multiple payoff letters. It appears as though the algorithm is set to allow a maximum amount of XXXX XXXX. This is intentional prevention of paying off loans and forcing the consumer to pay extra interest.
|
| 01/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
In XXXX of 2020, I applied for a refinance loan through Quicken Loans. I was told by the loan officer that I was approved. Quicken Loans sent a Home Appraiser to my home to inspect and appraised. Quicken charged me {$500.00} ( which I eventually got back ). I filled out voluminous amounts of paper work which took my wife and I hours and then faxed over documents at night because " speed was of the utmost importance ''. I was on the phone with the gentleman 2-3 times a day and then ... ..nothing. Not even an email. I called and sent emails for days. Finally, a loan officer said that there was a mistake and I could not be approved at this time, but I could apply again in a few months. I asked to speak with the initial loan officer and they would not let me, They told me that it was a mistake on his part and would be taken care of " internally ''. I will NEVER contact this company again. I reported them to the XXXX as well as the Michigan XXXX. I have no idea how they win XXXX XXXX awards. I no longer trust that company as well. In addition, I was repeatedly lied to by representatives of their company. When I brought this to their attention, they did not do ANYTHING, not even trying to make things right.
|
| 02/20/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Began a Covid forbearance in XX/XX/XXXX and entered into a modification agreement in XX/XX/XXXX. The mortgage was in good standing in XX/XX/XXXX and the XX/XX/XXXX modification agreement provided for an auto debit each month with Rocket setting the amount and timing of the debt to be deducted from my checking account to ensure full compliance with all terms of the modification. To ensure this compliance called the servicer each month and verified the auto debit which was subsequently deducted from my account. On XX/XX/XXXX spoke with XXXX of Rocket who scheduled the auto debit for both XXXX and XX/XX/XXXX. On XX/XX/XXXX notified that Rocket was cancelling these auto debits, charging thousands in alleged default related fees, initiating foreclosure proceedings and threatening to damage my credit rating. On XX/XX/XXXX we filed a QWR ( enclosed ) by certified mail, return receipt enclosing two backup checks in the same amount as agreed on XX/XX/XXXX. We have not received a response to this QWR or a subsequent XX/XX/XXXX QWR and we enclose both for review. We are asking the CFPB to help us obtain a response from this servicer with all fees charged and the transcripts to the XX/XX/XXXX and XXXX auto debit.
|
| 04/04/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
I was called by Quicken loans and offered a deal on a refi i told them i would only think about it they could offer me a good deal on a fifteen yr with a lower rate they made me a offer.
we took the next step in the process which told i had to give a {$500.00} deposit to proceed and told it was refundable, when i got good faith estimate my wife and looked it over and we decided to withdraw from loan XXXX/XXXX/2015 i tried to contact the adviser and was able to get in touch him i had to call someone else they said they would withdraw the loan and everything will be all set, i followed up yesterday cause i had not got my refund yet and the person i spoke to looked in to it and said the loan had n't been withdrawn yet, i spoke with a supervisor they said they would look into it he called me back and said i would be able to get all of my refund because they had uncured charges during the process i called to withdraw 2 days before the appraisal so i should be able to get my money back, i was being charged ridiculous amounts and fees in closing costs, Another company was able to offer me a better deal without all those fees and costs, they take good faith deposits and find a way to keep it if you withdraw.
|
| 05/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
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|
Web |
Older American |
|
Called Quicken Loans in XX/XX/XXXX to ask what I needed to do or send them to get them to fix the problem of wrong info reported to the credit company 's. Info that they reported my mortgage as being closed and discharged as part of the bankruptcy. It was not discharged, it was showed as an asset. So Quicken should instead report it as being open and in good standing. Was transferred to different department and they told me their was nothing I could do because it was company policy to report it that way.
I contacted the credit agency 's and sent them copy 's of the bankruptcy, bank statements, and tax statements from Quicken Loans and more, but the company continued to say the mortgage had been discharged. The company sent all the proof to Quickens, but Quicken still refused to change what they reported. I'm a XXXX senior citizen. Quicken Loans has damaged my credit and caused an almost {$7000.00} financial burden on me and now I'm unable to get a refi loan to finish my kitchen. The stress I have been under from this has caused my Dr to put me on more medication. I have had a mortgage with Quicken since XX/XX/2013and always paid no time. Quicken Loans has cause me major stress and damaged my credit.
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| 11/13/2021 |
Yes |
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- Trouble during payment process
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|
Web |
Servicemember |
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I purchased a home in XXXX with an FHA loan which contained a PMI payment of {$100.00}, my amortization document indicated that in XX/XX/XXXX I would reach XXXX XXXX ( 20 % equity ) where my PMI would drop off and beginning on XXXX XX/XX/XXXX my payment would reduce by the {$100.00}. However, throughout my loan I made bi-weekly payments so I reached the 20 % equity in XX/XX/XXXX instead of XXXX and I called to request that my PMI be removed and was told that I would have to pay {$500.00} for an appraisal if I wanted it removed or wait until XXXX and it would automatically drop off, I chose to wait. I called on XXXX XX/XX/XXXX to again request that the PMI be removed and was told that I needed to make the XXXX payment and it would be removed and reflected in my XXXX payment, I made the XXXX payment as requested. I called again on XXXX XXXX to confirm that my XXXX payment would reflect the reduction of the {$100.00} PMI and was told that I need to request that it be removed and that I would have to pay for an appraisal before it could be removed. I have been going around and around to have this removed and have done everything that has been requested and have never missed or been late on any payments.
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| 07/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I had a XXXX ARM mortage on my house that was due for a balloon payment of approx $ XXXX on XX/XX/2021 wiith XXXX XXXX XXXX. Being a busy small business owner, i did not notice the end of term date and noticed it late when the mortage company ( XXXX XXXX XXXX ) holding my note told me that i was due to pay them the entire amount due on XX/XX/2021. I initiated a simple refi loan application with Quicken Loans in anticiaption that the loan will be closed ( Quickly ) in the two to three weeks and i was assured at the time i applied with Quicken Loans that they will be able to handle this quickly. But this was just a start of very lengthy and convoluted process that has now take Quicken Loans more than two months to close my loan. In the meanwhile, my existing loan servicer, XXXX XXXX XXXX has reported me delinquent for being 60 days past due on my mortage. As a result now Quicken Loans is denying me the loan saying that i have a negative credit event as a result of their incompetence to close the loan in time and are denying me the loan. This is crazy and unfair.Due to the incompetence and callousness of Quciken Loans processing team, I am not being held responsible for something i had no control over.
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| 07/27/2015 |
Yes |
- Debt collection
- I do not know
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- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
Older American |
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I keep receiving calls from a XXXX area code number a person identified himself as XXXX, I asked what it was about and he said I am calling from Quicken Loans. I told him that I have never applied for or done any business with Quicken loans, please do not call again. The call keep coming starting at XXXX, PST from phone number XXXX, when I tried to call back I get a recording saying, this number is not in service. Then today my sister-in-law called to.tell me that they are getting calls from same number and same person named XXXX. I do not give my brothers phone number to anyone. I also will say I have had many medical bills go to collection due to my XXXX and inability to pay them off within 120 days. I also have a very poor credit score as a result of my medical bills. It is very upsetting that a company continues to call after I told them to stop. I have via XXXX XXXX XXXX been able to add this number to a blocked caller list feature they offer. But the calls still come from XXXX exchange with different last XXXX numbers, even gone as far as to use a number of XXXX. I have at times answered calls that caller I 'd showed as " Out of area '' and they ask for me I say no one by that name lives here.
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| 07/14/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
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Web |
|
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Inquired with Quicken Loans about refinancing rates. Spoke with agent XXXX XXXX ( from the XXXX office ). XXXX pressured me to run my credit. I told him I did not want to do a hard pull and that the other mortgage companies I spoke with only did a soft pull. XXXX advised me that the other companies I had spoke with were misrepresenting this request and that they all have already done hard credit pulls. I was feeling pressured by XXXX with him asking me to confirm my personal information. Eventually I told him to hold on and that I did not want my credit run, but XXXX told me he had already ran it. despite me saying to hold on.
The information he gave me was wrong and the other companies had not run a hard pull. Which I feel was a sales tactic to lie about my previous inquiries, in order to pressure me to provide my information. I mentioned only a soft pull, and I believe he also ran my credit after I said to hold on. He then refused to answer my messages afterwards, despite reaching out by text and phone, and seeking help from other office agents who spoke with him about returning my messages. I attempted to contact him for 7 hours, and he would not reply, so I was unable to remedy the situation.
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| 05/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I got an email from Rocket Mortgage that my mortgage servicing is being transferred. I called to see if there is anything I can do to keep Rocket Mortgage. I chose them for my business for a reason. Rocket Mortgage would do nothing.
I find this practice to be very troubling. It's like I'm not an actual person. Companies can do whatever they'd like to make more money off of us. I don't understand how our government allows this practice. I had no choice of where my mortgage was sent to for servicing.
I have paid every payment on time. I feel like if I had made some late payments, my account would have been " randomly chosen '' to be sold to a different company, because it would be an even more profitable account.
This is like paying for a 5 star roofing company to install a new roof, but after contract is signed and the project is all ready to go, they sold the work to a 2 star company and you have no say now in who completes the roofing. You're getting your roof still, right?
Please help the consumer on this. This isn't right. It's frustrating and can happen at no end, but we can't choose to transfer our mortgage elsewhere without refinancing and currently right now, that means paying more.
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| 04/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
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During the government shutdown I was having financial difficulty. I received a letter from the FHA stating they expect lenders to work with consumers, including suspending reporting and removing late fees. I made 1 late mortgage payment in XXXX during this time. Quicken did not report the late payment until XXXX. At that time I reached out to Quicken and asked them to remove the late payment, suspend reporting as expected by the FHA. Their rep XXXX XXXX refused to remove the late and/or suspend reporting for that month because I did not reach out for financial assistance at the time. Quicken did not once send a memo and/or email detailing the help they offered. Quicken did not inform me that they would not follow the FHA memo if I did not call for assistance. I was under the impression they would because my credit reports for XXXX and XXXX did not reflect a late payment. Additionally I spoke to another rep at Quicken which told me in their internal system I do not show as having made a late payment. He directed me to email their helpdesk and ask the discrepancy to be fixed. I followed his instructions. I received an email from XXXX XXXX stating they would not remove the late reported to the CRB.
|
| 04/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Rocket Mortgage has been reporting Fraudulent information to my credit report since XXXX without my written promission and without any communication or opt out ever sent to me.
Fraud Alert. This account does not belong to you.
No written permission has been giving by the consumer to any debt collector or credit reporting agency or any person or any company to report anything on a credit report using me private information. 15 USC 1681 a,2, 15 USC 1681 a, 4, 15 USC 6802 No opt out letter or written communication has ever been received by the consumer from any consumer reporting agency or any debt collector who has placed fraudulent information on my consumer credit report.
Provide me with a certified copy of the investigative consumer report with full disclosure that has been completed to validate and verify the information that has been reported.
Provide me with certified copy of the written permission that you have from me to report anything.
Provide me with all of the written communication with me with my opportunity to opt out.
Provide me with the bona fide evidence that i am all four of the entities on the report.
Provide me with bona fide evidence that you have abided by the law.
|
| 09/16/2015 |
Yes |
|
- Application, originator, mortgage broker
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|
Web |
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RE : Predatory Lending Practices XXXX Loan ( XXXX XXXX Dear Consumer Protection Agency, I purchased my first home in 2007 in XXXX Virginia. As I am now speculating that I may have been a victim of predatory lending practices being approved at a high interest of 6.37500 % for 30 years.
For the last two years or more, several unsuccessful attempts at a mortgage loan modification have been attempted. The last attempt at a mortgage loan modification has been especially painful with Quicken Loans for the last four months to be told that I have to wait until XXXX. All of the necessary documents were sent to them Quicken. All of the necessary documents were reviewed. They requested that I open a new credit card line, charge on it, and pay ... ..and I did.
Through all of this, I have also been told that I should have been in direct contact with my loan servicer, XXXX owns my house.
I can not say how tired of the run around I am getting now as a possible victim of predatory lending practices. I am writing a little desperate for help and guidance as the suspected outcome of all of this should be a loan modification with a lowered interest rate that might in turn drop my monthly mortgage on my house.
|
| 01/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I have been having a problem with Quicken Loans and their timely processing of my mailed payments. On this latest occasion I sent a mortgage payment on theXX/XX/XXXX. Quicken did not process the payment until XX/XX/XXXX! They are not only charging me a late fee but sending me a delinquency notice! I understand the problems created by the last administration has created unreasonable delays with the U.S.P.S. But let me describe a company that is more efficient and responsible than Quicken. I have a bank card through XXXX XXXX XXXX their payment normally only takes only two days to process and this payment to XXXX Texas. During this disruption of the Post Office my current payment still only took four days! The Quicken depository is in XXXX..! 9 days for this process to complete. I believe that this action by Quicken Loans is a form of harassment for complaining about another fee of {$50.00} that Quicken attempted to charge me because another loan company was asking for a credit rating about me. When I took out the original XXXX loan this potential fee was never revealed to me. I want these late fees tobe expunged, the real reason for this and a commitment be the company to quit harassing me.
|
| 09/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
On XX/XX/2020, we paid cash for a home to be our primary residence. The cash came out of an investment account. I applied the same day to Quicken Loans/Rocket Mortgage to obtain a regular, 1st mortgage, so that we could replenish our investment account. I clearly stated my intention to do some work to the house, which included needing to fumigate the home for termites, plus other remodeling and improvements. The loan consultant insisted that we could apply for a primary residence loan, as our existing home was up for sale, and will actually sell and close escrow in a few weeks.
The appraiser came out to the house and I met them there. I explained that we were doing remodeling before moving in. Today, Quicken Loans/Rocket Mortgage stated that we were not eligible for a regular first mortgage, despite my providing the loan consultant all pertinent information at the time and subsequently. I believe the deposit we paid was fraudulently obtained, as they did not give me the information that a regular first mortgage would not be available to me. I was informed of that today, XX/XX/XXXX. I had provided them with all requested insurance, financial, ownership and title information prior to this.
|
| 03/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was working with Rocket Mortgage a XXXX XXXX XXXX XXXX On XX/XX/XXXX we discussed closing and I said it was super high regardless I sign paper work and {$500.00} for good faith if the loan. XXXX XXXX I worked with another broker with a better loan. Several times I emailed him said Im done with Rocket and withdraw my loan- I have a 5 day grace period. he advise the appraiser is out or on his way I said cancel. I call and work with a XXXX XXXX on getting a refund. She waits another few days and said XXXX charging you {$370.00} for XXXX XXXX he wasnt there. I am waiting another week and still nothing. This didnt happen on XX/XX/XXXX and are trying to keep my money. I have my realtor looking into how many people used the lock box that day. They wont provide time stamps of pics nothing at all from them yet being charged for it. It doesnt take almost 2 weeks to provide this information. I called XXXX XXXX XXXX and he claims when he got there was canceled but still took pics and did the report? This is a scam for the {$500.00}! He didnt take pics and if so was days later because apparently sent the information over on XXXX and didnt provide pics, they are trying to rip me off for that money.
|
| 09/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I contacted Rocket Mortgage for early information on rates and closing costs as I was just beginning research into the process of buying a home. I am working to get my credit score increased to XXXX, so have been extremely careful about ensuring no hard credit checks were made to my report yet.
Upon submitting my initial information, Rocket Mortgage gauranteed that only a soft credit check would be made ( I have a screenshot of this ). Later that day, a loan officer called me to chat through the details. During this call, without my permission ( they have call recordings ), the loan officer conducted a hard credit check. The only reason I knew that he had done this is because I received an instant notification from XXXX. The loan officer then told me that he could not reverse this and the hard check could not be removed from my credit profile. The only step they made to rectify the situation was to offer me some sort of discount on closing costs, but they aren't willing to actually tell me what this discount would be until I move forward with choosing them as my mortgage company. This whole situation seems to be an illegal and manipulative tactic to force me into using Rocket Mortgage.
|
| 01/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am submitting this complaint in regards to the process of trying to find rates for mortgages. I am interested in finding out what the current rates are in the market, however each lender is requiring so much personal information just to get the rate quotes! This shouldn't be this way, we should have access to the current rates without having to provide so much personal information, which includes salary information, social security numbers, etc.
I realize it is important for lenders to screen individuals to see if they qualify for a loan, but that process is left for later on when the individual would like to pursue the loan. The act of simply gathering information on current rates ( for particular situations such as primary home or secondary home, 1st mortgage or refi ) should be open and transparent to the consumer without having to provide personal and private information!
I think it would best serve the consumer if we had a policy of open and transparent published mortgage ( or any type of loan ) rates available to the consumer ... and stop this practice of acquiring an abundance of personal and private information ( including social security numbers ), just to get rate quotes!
|
| 03/18/2017 |
Yes |
|
- Improper use of my credit report
- Report shared with employer w/o consent
|
|
Web |
|
|
Around XX/XX/2017, a company quicken loans called me to offer a cash out service.
I spoke with their representative and during his conversation he ran my credit report without my permission. I was shocked when he told me what is my credit report.
I asked him if he ran my credit report and he said yes. I told him that I did not authorized him to do it. I explained him that he supposed to ask my permission first and then if I authorize, then I would allow him. he started mumbling and excusing the reasons he ran the report. I asked for a supervisor and spoke with XXXX. I explained him that it should not be that way and I would like to ask to remove my credit report. he checked the voice conversation and promised to correct that. he did not get back to me on a solution so far. at this point, I spoke with their corporate office as well and they were not willing to remove the credit report they ran without my permission. The rep never asked me if he is allowed to run my credit report and the managers stated that the rep ran the credit report while he stated that he is going to do that. I disagree on it and I still need them to cancel the report they ran on me. please your assistance on this.
|
| 07/06/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I had spoken with the loan officer of Quicken loan about refinancing. He had come up with a good offer that I couldn't refuse. He was only mentioning to me that the deposit for appraisal was refundable and I will receive it in a form of check or credited to the loan but failed to mention to me that if the loan did not work out the deposit is not refundable. He had me sign so many papers and when come to the appraisal deposit he had sign again but still did not mention anything about the appraisal not being refundable if the loan did not process.
I had paid XXXX and the loan did not work out.
Now they telling me I had sign it but initially they did not mention anything about it not refundable. I had talk to the senior administration official..they said the case is close and they can not do anything about it and keep telling me I had sign it .. but I'm not aware of it and sign it thinking that everything was going well. I felt cheated because the loan officer did not mention to me anything about the appraisal policy. The only thing he was telling me was its refundable after closing.
I know I lose my money but this company need to have their employees honest upfront with their clients.
|
| 04/10/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I went to quicken loans and Rocket Mortgage to try to refinance my mortgage. I had just gotten word that my mortgage interest was going to increase so I wanted a new loan. I contacted quicken loans on approximately XX/XX/XXXX They said they could help me. In our initial contacts and review of loan I was told that I would not need to put any money down as closing costs. I would need to do an initial deposit for appraisals, etc. During the loan process and the appraisal things changed. I was constantly asked to prove I had XXXX which I don't have. I was then told that the appraisal came in lower so I would have to. I spent over, including the XXXX deposit, XXXX dollars in getting my house ready. I kept continuall y getting letters for proof of money. I finally called and they said I need the XXXX now because my house was appraised lower and basically they didn't think they could get me a loan now. At this time covid has happened and I am unemployed. I begged for my appraisal back. I would not have gone through this process if I was initially told I would need money down. I don't have any money to do that. They said it is through a 3rd party so no. They refused to give me any money back.
|
| 08/25/2021 |
Yes |
- Mortgage
- Reverse mortgage
|
|
|
Web |
Older American |
|
In 2016 quicken loans under one reverse mortage made me take this mortage so they could make money. I was not in my right mind at the time due to other issues bothering me. They too complete advance of me. There so-called counseling phone call was rediculious. Then they scammed me to charge me for lots of fees tobepaid from the small amount of money I received. Such as termite inspection and treatment, appraisal fees and insurance and more so I only got XXXX dollars for a pd for 4br 2 bath home on a large lot fully landccaped. I feel totally injured. This has ruined my life and now my XXXX sons will suffer as well as I have nothing to leave them. I've workmen most 2 jobs since 14 years old. My house was pd in full because that was my largest dream. I pd it in 20 yrs, only to have this company steal it from me. I have tried to offer them way less money but they will not even consider that. Now the house need a so much work than it is not work doing even if I could. I'm XXXX soon and this is so gut wrenching for me and my kids. I know you can't or won't do anything about it. All govt. Is doing is throwing money away to parents who are vacationing on their child tax credit money. XXXX.
|
| 07/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
An inquiry was made to pull my credit report. Quicken loans does not have my authorization in writing. They used deceptive practices to have me verbally agree to a credit pull. They did not explain that my credit would be pulled. Also, I did not qualify for a home equity loan since I have zero equity in the house. This is the question that should have been asked first before pulling credit. They called me as a telemarketer trying to get me to get a home equity loan, I was not interested in. Not once in the call did the person even state that this was for a home equity loan. I guessed that is what the call was for. I have never had a problem with companies pulling my credit score unauthorized before. Most companies explain that your score will be pulled and ask you if you agree. It that had taken place I would have said no.
I spoke to the company and I was told that I agreed when the salesperson asked me to confirm my birthday so he could check to see if I qualified. That statement is not a clear authorization to pull credit. The company refuse to remove it from my score and honestly its unfair that I have to ask them to. Its not in their interest to help me or make my life easier.
|
| 02/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XXXX XXXX from Rocket Mortgage called about trying to refinance my home. He asked me some questions and I answered yes or no. He then when on to state that he was going to look at my credit to see what he could offer me. Never once did he ask for my permission to run my credit. After I hung up with him I got a hard inquiry on my credit. He texted me his contact info where I responded to him that I did not give him the ok to pull my credit. He said he did and apologized for misunderstanding. I then called and got a manager who reviewed the call and also stated I gave him my last 4 of ss # and gave him permission. The manager refused to remove the hit from my credit bc she said I did give him the ok to pull my credit. The way he spoke was very misleading and against the law. I tried to fix the situation but they said after review they cant remove this from my credit. I in no way have him permission to pull my credit I have a loan there and the way he spoke I thought he was reviewing my credit report where I had refinanced not to long ago not that he was actually pulling a new credit report. I requested copy of the call and was told I cant get that unless requested by an attorney.
|
| 03/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Quicken Loans refused to provide a Good Faith estimate on a refi mortgage that they already held the mortgage. I asked for it for over three months XXXX. When the notary showed up to close our refi, I told her I wanted to see the numbers. When I received The HUD-1, I was shocked to see well over {$10000.00} in closing costs on a loan they currently held. I stopped the closing. Reps from Quicken berated me for wasting their time. I again asked for a Good Faith Estimate. The Quicken rep said they dont do that. I explained it is law that they provide me with the numbers so I can make an educated decision. They refused to provide it and screamed at me for not closing. After speaking with me, they called my husband and tried to pit us against each other. We laughed that they would use middle school tactics to come between a husband and a wife. So unprofessional. Now they wont leave me alone. They continue to infiltrate my email beating me up trying to get a loan out of me. I delete and block every correspondence from Quicken. After hundreds of requests to leave me alone, they send two or three emails for everything one I block or delete. Their strong arm tactics should be investigated.
|
| 04/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX I began working with Quicken Loans to secure a mortgage for purchase in XXXX. The week prior to closing on XX/XX/XXXX I received an email that my credit score dropped and I needed to speak to another representative. I was presented with an updated loan estimate and informed that there would be a delay in closing. Weekly there were updates on the house and we were " waiting '' for my score to rebound as a new item was placed on my record which dropped my score.
During this time my credit was pulled twice on XX/XX/XXXX and XXXX for no reason as it was already pulled on XX/XX/XXXX and the new rescore would not be available until later in XXXX. I was told that they could rescore the credit with additional information that I sent in-but that was not true.
I called the company to see if they would remove these hard inquires only to hear that I " must have '' known this is what would happen for a rescore and when my case was transferred to another agent. This practice is unfair especially since I was approved with them and then they gave me nothing but the run around a week from closing.They were not transparent in their handling of this case-3 credit pulls in 30 days is absurd.
|
| 05/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Around XX/XX/XXXX, I received a call XXXX XXXX from Quicken Loans to seeking my service to re-finance my home. Later on after consultations I realized the name has changed from Quicken loans to Rocket Mortgage. I was told they are the same company by XXXX. I asked if is a misrepresentation and she XXXX said no.
During consultations and probing to get my business she made me aware that it will not cost me any money to refinance. In the middle of the processing before the someone to visit home appraisal, she told me that, I should put a deposit of {$500.00} down and it will credited to my closing cost. I specifically asked for the reason, because she had earlier told me it wont cost me any amount. Then she reiterate the {$500.00} dollars will be giving back to me in a form of check, after forcing or nudging me to complete a bunch of paperwork online signatures.
The signature on the mortgage form attached was forged. I did not sign. they said it was attached to the 100th of forms the sent for online signature. Most of the forms signed was on line not on top of my name.
Finally when I asked for me money back after the deal did not go through. They refused to refund me my money.
|
| 07/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I watched a commercial for Rocket Mortgage on TV and decided to give them a call to get a rate quote to refinance my home loan. I wanted to rate shop before making a decision on which company I would use. The person at Rocket Mortgage who took my call gave me a rate range of low 4 % to mid 5 % and would not give me a more accurate rate unless I applied for a loan which required me to give him my social security number.
I told the rep that I had an XXXX FICO score, a loan to value of 30 % and had proof of income. I said I don't need an exact rate just a ball park rate. He said he couldn't quote a rate without taking a full application. I said I have bought 10+ homes in my life and I have never had a mortgage bank/company not be able to give me a approximate rate. Having consumer 's have to give a full application and run their credit report unnecessarily is wrong on so many levels. I think that Rocket Mortgage just wants you to complete a full loan application before giving you an approx rate quote so that you will go with them since the application is complete and that is not a fair business practice.
Call made on XX/XX/XXXX from cell phone # XXXX XXXX XXXX XXXX or XXXX XXXX
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| 10/20/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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|
I am an XXXX woman and was told that the best rate was being given and I was going to have to pay for closing and the rate was going to be lower than it was. They sent the agent over to my house to go over the paperwork for me to sign. I have n't received my copy at this time yet. So why looking at and listening to what he was saying. I said I did n't want to proceed. That it was n't what I was told and it did n't seem like it was going to be the best thing for me. I was then informed that I can sign the forms and have time to not accept or cancel them. After I spoke to Quicken loans. When I contacted them they said it was to late. That it was already done. I told them that I was told I had time to speak to someone about this. and was told again its to late. XXXX XXXX. XXXX XXXX contacted me and told me that he was going to keep going back and forth with me, That its already set and done. That I had 3 days to think. And the check was in the mail. If they count the weekend as days to think and not answering the phone Monday morning. I just do n't know what to do or say. But this deal I did n't want or would of considered. I thought it was a type o and they where going to fix it
|
| 09/22/2015 |
Yes |
|
- Settlement process and costs
|
|
Web |
Older American, Servicemember |
|
Quicken Loan placed a lien on a lot personally owed in full by us. We had applied and were approved for a VA refinance loan in 2012. prior to that in XXXX 2012, we had changed our property lines and that was approved by the XXXX XXXX county board and filed. When Quicken was working on the loan they received the new approved survey and the new Parcel numbers for each lot, they XXXX attached to the home address and the one owned by us. They chose to place a lien against both my lot and the one that was the home lot. I did not find out about this until they paid my taxes on the lot that was mine. They now state that thier Title search company ( owned by Quicken ) did everything correctly. However, the XXXX XXXX title people state that is not true. I have all info in a form that I can send, this has been reviewed by the WI state banking examiner who are not able to resolve this due to a lack of legal personal. The bottom line here is I was forced to take a second remortgage in order to gain my own property back from Quicken. While Quicken covered most of their cost, they refuse to repay me for the cost of the VA funding fees. We could use some help with this.
thank you XXXX XXXX
|
| 08/14/2016 |
Yes |
|
- Application, originator, mortgage broker
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|
Web |
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I 've been a customer of yours for years, and I tried to refi with you to drop my pmi. I was told you needed a an appraisal of the house and charge me {$500.00} for it but before I gave you my visa number I was informed that if the loan didnot go thru I would be refunded. I did not think there would be a problem because on XXXX and XXXX my house was valued over {$110000.00} but my appraisal came in at {$100000.00} Seriously? How can both internet cites be that far off plus homes around me recently sold over {$120000.00} ( see attatched ) so my loan did not not go thru and you only refunded {$170.00} of my {$500.00} Are you willing to lose a loyal customer who has always payed on time over the {$320.00} you still owe me? Here are home values close to me SOLD : {$110000.00} Sold on XXXX/XXXX/XXXX XXXX beds, XXXX baths, XXXX sqft XXXX XXXX XXXX , XXXX, PA XXXX SOLD : {$110000.00} Sold on XXXX/XXXX/XXXX XXXX beds, XXXX baths, XXXX XXXX XXXX XXXX XXXX , XXXX, PA XXXX SOLD : {$110000.00} Sold on XXXX/XXXX/XXXX XXXX beds, XXXX baths, XXXX XXXX XXXX XXXX XXXX , XXXX, PA XXXX SOLD : {$110000.00} Sold on XXXX/XXXX/XXXX XXXX beds, XXXX baths, XXXX sqft XXXX XXXX XXXX , XXXX, PA XXXX :
|
| 04/18/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
This is regarding Rocket Mortgage.
I recently had only been paying my principal, interest, and homeowner 's insurance. As of last week I received a letter that RM would charge me monthly taxes in escrow until I could provide a bill " through XX/XX/XXXX '' - the Tax Office confirmed that they can not provide this bill now as its in future state and won't have one available until XX/XX/XXXX.
However, I did provide a current statement showing where I owed XXXX taxes for XXXX, reflecting the XXXXXXXX XXXX XXXX status listed on the bill, along with a letter from the Tax Appraisal office ( attached ).
At this point Rocket Mortgage is proceeding with raising my mortgage from XXXX per month to XXXX per month rejecting the letter from my Tax Appraisal District and Tax Office Statements. This will place me in a financial bind obviously. I've done my due diligence in calling both Tax Office, Appraisal Office, as well as escalating with Rocket Mortgage.
The only exit I have currently is paying up my balance with Rocket Mortgage to a XXXX, and then there is still no garauntee that I can lift RM from escrowing my taxes and allowing me to manage myself.
What options do I have?
|
| 06/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I tried to get quotes for refinance with Quicken on XX/XX/XXXX from a person names XXXX XXXX.
I had asked if they would provide an improved pricing for bringing in a few mortgages. He reassured me, on a recorded line, that they would absolutely provide additional discounts for bringing in a few mortgages, and I only need to start the application and he needs to run a credit check.
After providing all the information I discovered that I was lied to and in fact there was no discount on the mortgage rate and there was never an intention to provide an additional discount for refinancing multiple mortgages.
I tried to resolve this with Quicken leadership however they failed to acknowledge what was done. They refused to provide me with a recording of the calls even though they acknowledged that they were recorded.
They are clearly covering up for this fraudulent act and are refusing to take responsibility for this.
Especially since XXXX lenders need to be honest and upfront with their customers and not lie just to " hook them '' to get mortgages from them.
What happened with this guy XXXX was clear fraud just to get me to apply with quicken so he can get his commission.
|
| 04/27/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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My name is XXXX XXXX . My wife and I was approved for a {$150000.00} FHA Mortgage Loan from Quicken Loans. The Purchase Mortgage Banker name is XXXX XXXX . XXXX XXXX called me daily asking me have we found a house that we wanted to bid on. We exchanged numerous emails and phone conversations with XXXX giving me house hunting information. I have a copy of the Preapproval letter in my possesion as I 'm typing this complaint. The preapproval letter has an expiration date of XXXX XXXX , XXXX . When my wife and I decided on a house that we wanted to purchase, I called XXXX like he told me to and he told me that he was going to adjust the preapproval letter to the purchase price of the house which was {$140000.00} and that he would contact me when he was finished so I could copy it from my email and give it to the Real Estate Agent. XXXX calls me 45 mi nutes later and tells me that the loan fell through, because of the yearly income. If that 's the case then I was lied to. I was told that this just happen. That 's XXXX XXXX because he had many opportunities to say this to me in the beginning process. Can someone please call me at XXXX . Thanks
|
| 08/05/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
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|
My XXXX Taxes were based on 6 % versus 4 % as they always been and my taxes jumped up last year, My Mortgage company made the payment in XX/XX/XXXX for the Amount of {$3900.00} when it should've been {$1300.00} and that caused my Escrow balance to be negative, I contacted tax office and went there personally and proved them that i live there and it's my primary residence, they did another Tax bill at 4 % and Reimbursed My mortgage the difference of XXXX on XX/XX/XXXX, it's XXXX and I am still paying for the extra amount to bring my escrow to date, My girlfriend lost her Job and i am struggling with bills and couldn't make the XXXX payment on time, they reported me to the credit bureaus and now this is hurting my credit, i have contacted them several times to see it they can at least help me with that late report, was told they can't do that and the earliest my account will go back to normal would be XX/XX/XXXX, I would like to submit this complaint because i feel they have the tools to correct this since they got the refund back from tax office 5 month ago, i can be reach by phone if someone wants to call me and get more information.
thanks in advance, XXXX XXXX XXXX
|
| 10/16/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Quicken Loans approved my loan on XXXX XXXX, 2017 and the process has put me and my family in a catastrophic position. The process went on in excess of 120 days, during which time there were request for the same information ; 3 requests for Transcript for Tax Return, 3 Re-disclosure packages,4 requests for information on the same debt. My loan balance was {$77000.00} and the property was appraised at {$160000.00} by Quicken. Although I was advised the average period to close a loan was 25-30 days my wife and I continued to be asked to provide payoff information on 4 debts included in the refinance. After 90 days of the loan process, I was garnished for one debt to be included in the refinance leaving me unable to make the {$1900.00} mortgage payment which caused my credit score to fall below XXXX 's acceptance. Quicken refunded the {$500.00} fee they charged, however the promises of a reduced mortgage of {$900.00} per month and {$15000.00} cash back have cost me over {$29000.00} in losses in the first year. Their inefficiency has me behind on my mortgage, garnishment costing me {$800.00} per month and a total lack of faith in any organization Quicken is involved with
|
| 09/08/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Per FHA Guidelines The lender is held responsible, equally with the appraiser, for the integrity, accuracy and thoroughness of an appraisal submitted to FHA for mortgage insurance purposes.
FHA may pursue appropriate enforcement actions against XXXX or either party for violations. In my situation not only did the appraiser use a foreclosure but he also used a XXXX property that needed a lot of work as well. He also totally disregarded the below grade portion of my home. To clarify that, he only tried to focus on the above grade portion of my home and totally disregarded the below grade. The homes he found not only had lower total square footage than my home but they also had XXXX and XXXX less rooms in those homes as compared to my home. Per FHA Guidelines the characteristics of the property must be based on selections that have similar or the same characteristics including site, site view, location, design, appeal, style, age, size, utility, quality, and condition and the homes selected did n't fall under that criteria. I provided homes that were exact replica 's of my home in total size, rooms, and appearance and the appraiser and my mortgage lender ignored those.
|
| 06/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
Primary Complaint : After more than two months, Rocket Mortgage ( RM ) is continuing to hold and not reimburse our Escrow account overage, last calculated in our XXXX Escrow analysis. We purchased our new home in XXXX. At that time, annual XXXX XXXX taxes were were projected to be {$8300.00} annually. Annual county taxes, [ paid in arears ] due in XXXX, were paid in XXXX at {$2800.00}. A check for overage in the amount of {$5400.00} was sent to us on XXXX. An annual Escrow analysis was performed on XXXX, showing projected annual county taxes unchanged at {$8300.00}. In a phone call to RM on XXXX, we were promised an updated Escrow analysis by XXXX. The updated Escrow analysis was finally performed on XXXX, showing projected annual county taxes at {$80.00}, and an overage amount of {$2800.00} on the effective date of this analysis, XXXX. This significant reduction in county taxes resulted in our documented qualification for a SC disability-based tax exemption. However, multiple phone calls to RM on XXXX, XXXX, and XXXX, including speaking with an executive supervisor, have resulted in only responses of " we are researching this and will get back to you in a week ''.
|
| 11/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
My husband and I started the loan application in mid XXXX, and after several various request from Quicken Loans, and 3 1/2- 4 months later, were told that they had everything they need and that it was now in underwriting hands. Then after receiving that call, I received and email on XX/XX/XXXX, from XXXX XXXX stating On XXXX XXXX, 2020, at XXXX XXXX XXXX, XXXX XXXX wrote XXXX Hey XXXX, Hope all is well!
Our underwriters are requesting one final document from you and XXXX. Could you please provide your XXXX bank statement for XXXX business once you receive it?
Thank you so much!
XXXX XXXX XXXX XXXX Consultant The bank statement would not be available until XX/XX/XXXX, which I went to upload to the account they had assigned us, on XX/XX/XXXX on to find out they had automatically closed our account due to loan application duration.
We were supposed to be awaiting a closing date. Not a closing of our application that was in the final stage of closing.
This company has requested numerous time for the same things, which we gave to them over and over.
The delay of this loan process was due to their ability to complete their process in a timely manner, not ours.
|
| 06/30/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
Rocket Mortgage has three loans outstanding with me- two mortgages on two properties and one HELOC on one of them. I have been doing business with them for about 10 years now. he HELOC is for $ XXXX and the outstanding loan amount was for about {$7500.00}. The last payment due was about {$200.00}, I usually keep very low balances on my HELOC and pay it off fully as soon as I can. I had one late payment recently ( I think the only late payment I have ever had in my entire history with this company ) which was delayed by over 30 days since we had a case of COVID in our home. As soon as I found out that I was late, I immediately paid off the entire amount down to a XXXX balance.
Instead of understanding the situation, this greedy and unethical company immediately froze my HELOC without telling me that they would. Then when I asked, they sent me a form to unfreeze the account. After I sent in the form, I then find out from them that the freeze has to be for 6 months for timely payments. How am I making timely payments on a XXXX balance? I believe this company does not like the rate it is giving me on this loan and is trying to get out of it under this flimsy excuse.
|
| 10/02/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
XX/XX/2019, I was notified by Quicken Loans that an employee error occurred during the transfer of my loan to them causing 6 years of taxes on my parking spot to be missed. It has been a continued back and forth since. They were going to increase my mortgage to almost {$1600.00} from {$1000.00}.
I informed them that I have recently been laid off, I am back in school XXXX and collecting approx {$300.00} weekly unemployment right now.
I informed them what I can pay monthly which is {$1100.00} a month and its been a struggle since.
I have never been late with payments. This 6 year issue they cause / is being forced on me to pay back at a payment amount that will force me into financial issues.
Before being laid off I properly planned for my annual increases. Not for 6 years of an issue caused by Quicken Loans. I am looking for help with this back and forth of phone calls, email, undue stress and anxiety. Today I broke down on phone crying and being upset. This is horrible.
I was told to hold my payment past 30 days In order to get additional support from there resolution team which will affect my creditworthiness and lateness on my account. This is not an option.
|
| 03/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I obtained the mortgage from RocketMortgage ( then Quicken Loans ) in XX/XX/XXXX. The escrow portion was used based on historical tax payments -- correct and obvious. In early XXXX, I qualified for a homestead exemption for my county ( XXXX, GA ) which I knew was likely. I also qualified for a senior exemption which I didn't know existed. Those two exemptions reduced my county taxes by nearly $ 3000/year. I notified Rocket then, and I was told that they couldn't make the change in the first year but as soon as they made the first payment at the reduced level, they could make an adjustment. That happened in XXXX of XXXX. Then I was told they would review the change in XX/XX/XXXX and adjust accordingly.
They just issued a refund of $ 2900+ for XXXX. However, the escrow amount they have proposed has increased rather than decreased. I complained and was told by " XXXX '' -- assuming their online customer service names are even real -- that they had no evidence that the lower rate would stay in place for this year.
They are either extraordinarily incompetent or are intentionally over charging me. Paying back the money a year later with no interest in unacceptable.
|
| 06/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Quicken Loans Violates Escrow Agreement.
The escrow agreement includes specific provisions for payments into escrow and disbursements from escrow. Insurance was fully paid for calendar year XX/XX/XXXXduring closing in XX/XX/XXXX. A disbursement of {$1000.00} to the insurance company is scheduled to occur in XX/XX/XXXX for calendar year XX/XX/XXXXcoverage. The cost of the homeowners insurance and the cost of taxes has not changed for the property since closing in XX/XX/XXXX. In XX/XX/XXXX Quicken Loans violated the signed escrow agreement by disbursing {$720.00} to XXXX XXXX without our knowledge or approval. Quicken Loans now states that an escrow analysis indicates a projected shortage and therefore payments into escrow must increase. Insurance and taxes are the only two elements in escrow. Since these elements have not changed, there is no basis for changing the payments into escrow. We have committed to making a lump sum payment in XX/XX/XXXX if an escrow analysis at that time indicates a shortage in the escrow account. The Quicken Loans escrow management personnel refuses to work with us to resolve issues relating to their violation of the escrow agreement.
|
| 02/28/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I have been paying my mortgage lender Quicken Loans on the same date since the inception of my loan via automatic withdrawal Suddenly two months ago XXXX my bill for my loan reflects that I owe two payments and I am one full payment behind. The loan service representative assured me I do not owe two payments. She then stated that quicken loans changed the date that they process the bill and therefore your bill will always appear as over due. This is unacceptable to me as Ivhave never payed payments out of the grace period. And although the bill do not show that later payment fees are due. But it states I owe two payments. After seeing how the banks and lenders previously took everyones homes during the mortgage crisis about 10 years ago ... I am concerned about predatoryvaggessive collection set up whereby it would reflect if someone such as myself fell behind in one paymentbit would show I was behind And owing 3 payments. You should look in to this. Is it legal to change the condition of a loan such as the payment processing date so people are two months behind in payments? I am going to contact legislators to inform them of my serious concerns. Please respond.
|
| 10/17/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XXXX XXXX, I started a mortgage application with Quicken Loans and was connected to mortgage banker, XXXX XXXX XXXX NMLS : XXXX ). The process started as typical, with me providing all of the personal and financial information required.
Because of a short sale in my credit history, XXXX requested that I contact XXXX XXXX to provide evidence that the account had closed in XXXX, as I had stated. On XXXX XXXX, I attached a closing document to an email as proof, along with the text " XXXX, let me know if this works. '' After not receiving any response to my message, I contacted XXXX and was told that she " thought I was joking. '' Which is why she had n't responded to me. I was very puzzled by this response and requested that she submit the application with the new documentation.
On XXXX XXXX, I reached out to find out the status of the application and XXXX responded " Still waiting for a response. '' On XXXX XXXX, I again reached out for a status update and received another text response " I am looking into things right now! '' It is now XXXX XXXX and I have not received any response to my application or any understanding of what could be causing a delay.
|
| 03/23/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
My name is XXXX XXXX ... Loan # XXXX ... on opening my site and checking my LTV I am at 78 percent as per YOURSELVES.. and that is because I have been paying additional amounts to my principal amount ... A paragraph below you say that when I reach 78 % which will be XX/XX/XXXX my PMI will automatically drop off ... How come if I am there already. WHY then do I have to pay {$35.00} per month until XX/XX/XXXX. Then I call and leave a message and XXXX XXXX calls and left a message saying I could get it removed if I pay {$490.00} for an appraisal of my home, thats a joke. you should do the math.. I think I need to wk for you as this will cost me more money than paying {$35.00} for next 6 months ... I did n't know you were that desperate for {$210.00} ... My home was bought for {$84000.00} and I have put siding on it, done landscaping and put a Gazebo in ... so it is worth much more, but lets just leave it at your figures ... .. I do n't like to be ripped off ... ..and I am rather upset ... I pay my money on time and have done business with you more than once and recommended people to you, this is not acceptable ... Please forward this to whom ever ... XXXX XXXX.
|
| 08/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XX/XX/2023 Sought a pre-approval letter for a mortgage through RocketMortgage as they advertise : XXXX a SOFT pull on credit XXXX pre-approval within minutes of completing their online process So, I did this process, was pre-approved for XXXX and then was not given the actual letter stating this as I had to : XXXX chat with " XXXX XXXX '' XXXX of their account chatbots I assume. XXXX asked for quite a bit of additional information, which I provided. I also spent more time than should ever be necessary to explain to XXXX that I do not, in fact, legally need a real estate agent, as the buyer, to qualify for a mortage or purchase a house. His staggering incompetence is another matter and not the focus of my concern here.
XXXX. My concern here is that despite rocket mortgage pre-approving me for XXXX, they would not send me the letter unless I sent this XXXX person additional sensitive documents to his email AND speak with him on the phone.
XXXX. I did not authorize a hard pull on my credit. A hard pull when it is specifically stated to be a soft pull is absolutely unacceptable.
I hope you share my concern and I thank you for your assistance in this matter.
|
| 09/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XXXX XXXX ( XXXX # XXXX ) with Rocket Mortgage cold called me after noticing my credit had been pulled to request that I apply with Rocket Mortgage. Over the phone, we completed a general app to learn terms/fees/etc. Afterwards, I decided I would prefer to work with someone local, so did not plan on moving forward with the company.
A few days later, I missed a call from XXXX XXXX. Afterwards he sent an email scheduling a follow-up call the next week. I responded to the email indicating I was not interested in working with Rocket Mortgage at this time, and that he could withdraw my application.
The following week, I missed a call from XXXX XXXX again. Another scheduling email was sent to me, which I responded to indicating again that I was not interested in working with Rocket Mortgage. XXXX XXXX text my personal number quickly after requesting I call him to answer some question. I responded no. I received another email after that, requesting my agent information so that he could add it to my profile. I replied indicating that he should not contact me anymore or I would be filing a complaint. Shortly after, he emailed and text my personal number again.
|
| 02/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American |
|
Today XX/XX/2010 ; XXXX XXXX on a call with Quicken Loan representative XXXX XXXX ( my not be correct spelling ), I indicated numerous times that I am interested just in getting a range of mortgage rates for the scenario that I have and he stated the range is 3 % And I made many comments that he is not authorized and quicken loans have no authorization at this time to pull my credit, because I am aware of the impact on my credit report. I mentioned to him I am a banker and know the impact please know that you can not pull my credit report.
After giving me a range of 3 % and continually telling me pulling my credit will have no impact, I responded No do not pull my credit under no circumstances.
As soon as I hung up I received notification that quicken loan just has pulled a hard pull on my credit.
For the last hour trying unsuccessfully get this issue reversed with XXXX/ the person whom I spoke does not pick up the call and other representatives are telling me that they did not pull my credit, meanwhile I have credit report reflecting it.
XXXX XXXX dose not have an option on line to dispute and phone calls ends in a chain of That has no such an option
|
| 12/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I received a loan from Rocket Mortgage on XX/XX/2022. I was told that when my previous home sold I could put a lump sum payment onto my loan. At this point they could redo my loan. The interest rate would stay the same but the payment would be lowered.The fee for doing this would be {$100.00}. When I called to do this I was told I had to have XXXX payments made on the current loan. After I made the XXXX payments I called again and was told it had to be XXXX payments. After I had done this, I called again and was told if I had made XXXX payments they could also get me a lower interest rate. I said sure, she did my loan as a refi and there was to be a {$14000.00} cost to do this. I told them forget that just do the the original offer same interest rate with a lower payment. I was then told I needed to have the XXXX payments and a extra payment on the prinicpal of {$10000.00} and the fee is now {$250.00}.
They told me NOT to pay the extra lump sum on loan.
I'm a senior age XXXX and they took advantage of me.
I fill like this is a bait and switch game.
Every time I called different answer but always for me to make additional payment at larger loan amount.
|
| 08/13/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Quicken loans offered covid forbearance to us. We repaid the payments, became current, and came out of forbearance.
Quicken loans reported the covid forbearance under the CARES Act to the FHA who then reported it as default to CAIVRS.
We have been in contact with Quicken loans for 4 business days requesting them to remove the forbearance as we are and have been current for over 30 days.
They refuse to send any form of documentation or letter to the FHA showing we are no longer in forbearance.
We are today, XX/XX/2020, closing on the sell of our house and will be homeless for 2 weeks because of quicken refusing to accurately report information to the FHA for our FHA financing on our home purchase.
I conveyed this to Quicken and they continue to refuse to assist us.
Quicken does not understand that reporting to the FHA gives the FHA the information to report to CAIVRS and therefore refuse to correct what they've reported.
We got to Quickens " top of the line '' department and spoke to : XXXX XXXX Servicing Escalation Specialist Direct : ( XXXX ) XXXX Fax : ( XXXX ) XXXX XXXX was not informational and had no knowledge of CAIVRS or FHA reporting.
|
| 07/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
This is in continuation of complaints XXXX and XXXX.
I have asked a simple question that what was the breakdown of {$6800.00} which they showed as adjustments and credits in the estimate ( attached ). There has to be some math behind it but they never explained it.
They did brainstorming for almost 2 months and explained the tax credit of ~ XXXX and that was the actual amount when I applied for the loan but they never gave the explanation of the remaining ~ XXXX.
I have been asking the same question from past 45-50 days and they never gave me the answer. Everytime they come up with that I signed the documents, well that's because you gave me no option. You disclosed the final numbers 3 days prior to the close and then no one from your company talked to me to explain anything and I didn't want to loose the property and that's why I signed.
And don't take credit of the additional {$3000.00} which was not there in the final closing as that was because I didn't opt for some of the title services so you guys have nothing to do with it.
All I want is the breakdown of that adjustment and credits amount which you gave me in the initial estimate, that's it.
|
| 12/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Fees or costs during the application process
|
|
Web |
|
|
Several things happened with this loan.
First, the quote I was given by the loan agent was that my fees for the loan in total would be {$1700.00} a flat fee. I confirmed with the loan agent, XXXX and he guaranteed me that would be the fee.
During the loan process the fee jumped up to {$3200.00}, which was double. I asked XXXX to correct the amount of fees back to what he quoted me and there was no real response other than this is what the fees are.
Second issue was that I was profiled along the loan process. More documentation was needed for me to produce. Even on property I no longer owned and did not appear on my credit report for years, I was required to provide proof a sale that occurred several years prior to obtaining this loan.
I was also asked to provide proof of funds in my XXXX and retirement investments. This was unnecessary and was overstepping their need to obtain more details into my finances.
The loan was for {$150000.00} and was part of a sale for my XXXX exchange so the loan was not for the entire purchase price and what was required of me went beyond what was necessary because I was profiled, which is a form of discrimination.
|
| 02/27/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Mortgage includes escrow account. Rocket mortgage has refused to pay the taxes on the property that includes the home section of the loan. I have contacted the company several times. They say they have " researched '' the loan documents and this parcel is not included with the loan. They are incorrect. Rocket mortgage has been very difficult to deal with since the inception of this loan. Their paperwork is riddled with errors and rather than do their own research, expect me to gather all of the information and upload it to them. In XXXX, for instance, they tried to charge me for additional insurance because their date of insurance coverage was incorrect in their system. I gathered the pertinent information and sent it in. These documents should have been in their system already. Same thing with the taxes on the property. we quit claim deeded a 2 acre plot from within the property boundaries to our son ( its a house on the property ). Because of this slight change, rocket mortgage will not do their job and check to see that this property is in the original property purchased. I have all documents to back up the problems i have had with Rocket Mortgage.
|
| 09/13/2018 |
Yes |
|
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Web |
Older American, Servicemember |
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I applied for a Va home mortgage through Quicken Loans. I worked on it from XX/XX/2018, until I received a Full Letter of Approval on XX/XX/2018. This went through underwriting and they totally verified all my asset, credit, & debit. After receiving the Full Approval Letter I was guided through the closing process, I paid for inspections- {$740.00}, appraisal- {$500.00}, HVAC inspection- {$60.00}, Title Search Fee- {$1800.00}. On XX/XX/2018 I received a denial letter stating that they can not service the loan and this was 2 weeks before my closing date of XX/XX/2018. They have yet to give me a legitimate reason why they backed out on the loan. All they could tell me is that someone screwed up and dropped the ball. I am a XXXX-year-old Veteran not knowing where to begin so that I can purchase the home before it is sold to someone else. Quicken has not followed through with his promise of reimbursing me all of my money. They have not been honest with us from the beginning. XXXX XXXX is the Chairman of this company and I want to believe after reading his profile that he would not agree with how his company is dealing with his clients so unprofessionally.
|
| 06/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
I received a call from Quicken Loans about refinancing my loan. I mentioned to Quicken that I had not inquired about refinancing but planned to refinance at a latter date ( 60-90 days later ). After explaining that I did not require refinancing at this time, Quicken loans followed up with a letter to me dated XX/XX/2020 explaining why they are unable to offer me financing at this time and referred to a reason why : * Collateral : Does not meet seasoning requirements.
Quicken loans failed to mention that I never sought a refinancing and I should not have on record that they were unable to refinance my loan since I never sought any refinancing.
When I asked them to restate this letter since it is a false representation of our conversation, they refused stating they are required to do so in order to be in compliance.
Thus, when I am asked if I have ever been denied financing, I will be required to say that I have been denied - even though i NEVER sought financing.
I seek your help in remedying this falsehood, the over interpretation of the compliance regulations and to stop these actions by the lenders from promulgating false requests for loans.
|
| 07/19/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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I spoke with XXXX XXXX with Quicken Loans looking for some information regarding a home equity loan. He wanted to sell be a refinance of my mortgage. I told him that I was not interested in a refinance but was looking for information on a home equity loan. I had no intention of applying for a mortgage refinance with him. I was just inquiring about possibilities of a home equity loan once my credit cleared up. He mislead me to believe that he could do a quick easy harmless credit pulse check and that it would not hurt my credit in any way. And I specifically told him that I did not want a hard inquiry to hit my credit, and he did it anyways without my authorization and it dropped my credit score by 3 points. I have contacted him about this and I have requested that he remove the unauthorized hard inquiry that is now showing on all three credit bureaus. XXXX refused to remove the hard inquiry. And thats why I am submitting this complaint. Hopefully you can help me to get Quicken Loans to remove this unauthorized hard credit inquiry. Quicken Loans used an agency named XXXX XXXX XXXX to do the hard inquiry and that is what is showing on my credit report.
|
| 09/28/2015 |
Yes |
|
- Application, originator, mortgage broker
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|
Web |
Older American, Servicemember |
|
I applied for an FHA refi loan with Quicken Loans. They checked my credit and estimated my house value at {$190000.00}. The rep said I had to submit {$400.00}. good faith money in XXXX hrs or the loan was null and void. I said I thought this was unusual, and that I was a XXXX citizen and I did not have a lot of extra money. He said it was required to process my loan. I submitted the money. I was then asked for a lot of other documentation which I provided and they said was okay. Finally an appraisal was ordered. The appraisal came in {$40000.00} under what I was told. I questioned the appraisal and the comps. I even had the listing agent to my home and she agreed with me. She said property taxes alone showed a difference but beyond the differences were apparent to anyone. I contacted the CEO of QL, XXXX XXXX, who simply forwarded my message to XXXX XXXX to handle, the rep who asked for the {$400.00}. QL then sent the appraisal back to the same appraiser and asked if it was correct. He said yes. In the interim I was contacted by XXXX XXXX of QL who asked me if I had {$31000.00}. to being to settlement. I said no, I was not giving anyone anymore money.
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| 08/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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On XX/XX/2022, Rocket Mortgage made a hard inquiry on my credit reports. I had a current mortgage with them ( still do ) when they contacted me to ask if they can do an assessment to see if a better mortgage product was available for my situation. I told them I was happy with my 15-year mortgage and 3.25 % rate. As the rising interest rates had already begun at that time, I knew I had the best rate I could get. I was completely happy with what I had.
The lady kept talking about it and said she could do a quick assessment of my situation. I did not want this until she called me and browbeat me until I finally told her okay. I was under the impression this would be a soft inquiry, otherwise I would not have agreed to it ... because again, I did not contact them, nor was I seeking a new loan.
I remember her having me say yes on the recorded line, so I don't know if there is anything that can be done, but that practice is slimy, sorry, and predatory. I am an educated person ( XXXX XXXX ) and I still fell victim to this underhanded behavior. Even if you can't help me, they should be stopped from maliciously hurting people 's credit scores.
Thanks!
|
| 08/21/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
Servicemember |
|
I contacted QuickenLoans about a possible VA mortgage online. I received a callback from representative XXXX XXXX about a possible mortgage. Under false pretenses, and against my verbal reservations, I allowed him to run a hard credit inquiry for my credit score, knowing that it could negatively impact my score. I had already informed him that I had recently inquired on my credit scores from the " top XXXX '' ( XXXX, XXXX, XXXX ) within the last XXXX days, and he assured me that the scores were fine, but Quicken needed to verify. He came back and told me that the scores were XXXX points less than the report I had received from the reporting agencies listed above, and then proceeded to explain to me that the scores were " weighted '' for a mortgage. Nothing in the reporting I received from the agencies themselves indicated that there was a different score for mortgages than the score that was reported to me. I feel that I was coereced into allowing this company to get a hard credit inquiry, damaging my credit, when the representative did or should have known that my " weighted '' credit score would not have been sufficient for a loan from Quicken.
|
| 06/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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In XX/XX/XXXX, the tax assessor sent to Rocket Mortgage ( mortgage servicing company and escrowing agent ) a tax bill reflecting a new tax amount. Rocket Mortgage willfully did not up the mortgage payment at that time to reflect the increased tax due. In XX/XX/XXXX, when Rocket Mortgage did a new escrow analysis, they willfully again did not update their analysis to reflect the increased taxes owed for the coming year XXXX.
The consumer upon receiving the revised analysis report, then contact Rocket Mortgage and provided the updated tax information, and Rocket Mortgage did adjust the escrow to reflect this increase tax due.
In XX/XX/XXXX, the consumer receive notification of a failure to pay in total the taxes owed for XXXX, resulting in potential foreclosure by the taxing authority for failure to pay owed taxes. The consumer again had to contact Rocket Mortgage to get this issue addressed.
These blatant failures by Rocket Mortgage has result in an escrow shortfall that they are unreasonably trying to recoup in a very short time frame of 12 months. Placing a financial and emotional stress on the consumer through no fault of that consumer.
|
| 05/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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Web |
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I spoke with Rocket Mortgage on Friday XX/XX/2022. I had received mailers and wanted to discuss their mortgage products as we were interested in refinancing in XXXX. I was asked if they could pull my credit, and immediately asked if this would be a hard credit check. No was the immediate answer. I was told it was a special mortgage check. Shortly after the call, my credit alert services all notified me that there was a hard credit check performed by RM. I escalated to XXXX XXXX who, after taking almost a full week to look into the situation, called me back and said there was nothing they could do. No explanation was offered, no recourse provided. During the six days I waited for a call back, I received multiple calls from Rocket regarding refinancing products and reiterated my complaint. I asked to further escalate and was told no, XXXX XXXX makes the decisions. RM used a deceptive tactic to pull my credit for a loan that we werent planning on even applying for until several months from now. On the initial call I even admit that I had plans to spend some time working on my credit score and paying down cards because we werent ready to apply yet.
|
| 02/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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On XX/XX/XXXX my husband applied for a refinance. On XX/XX/2022 Quicken called and said that they needed my information on my bankruptcy. I am not on the mortgage nor am I on the application for the refinance. They also disclosed that they had his mortgage listed as an active bankruptcy, he hasn't declared bankruptcy.
The last week of XXXX Quicken called to schedule the closing but then said they were checking the payoff to look for an email.
On XX/XX/2022 a rep for Rocket/Quicken called and said they needed a release from the court in reference to my bankruptcy. I am not on the note, and I am not on the Deed of Trust.
My husband sent them an email telling them he wasn't in bankruptcy. And that it was a violation of my privacy for them to be asking. They responded that they still wanted the information.
My husband has a credit score of XXXX, he makes 100k a year and qualifies for the loan, I have the letter, on his own. I am not nor have I applied for a mortgage, I have never given permission to look at my credit information and they are holding my husbands refinance hostage until I comply. Which I won't, because it against federal law.
|
| 01/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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|
In regards to the " Annual Escrow Analysis '' Quicken Loans aka Rocket Mortgage is conducting an escrow analysis every 6 months on my mortgage versus an annual review. My mortgage analysis was performed annually from the closing date of XX/XX/XXXX to XX/XX/XXXX, which resulted in an increase. Today ( XX/XX/XXXX ), Quicken/Rocket has notified than another escrow analysis has been conducted, which will be resulting in an additional increase. Further, an additional analysis will be done in XX/XX/XXXX ( approx 6.5 - 7 months ), resulting in 3 escrow analyses. THIS is UNACCEPTABLE!!
When I called Quicken/Rocket twice today, two separate agents in the escrow department attempted to justify the semi-annual analyses stating that the state of MD requires annual analysis to be done in XXXX of each year vice the anniversary date of my loan closing. It is no logical way that all mortgage holding residents in Maryland have the same escrow analysis month AND your website ( XXXX XXXX XXXX XXXX XXXX XXXX ) Escrow Accounts ) confirms it is an ANNUAL analysis unless 3 scenarios apply, which Quicken/Rocket has not indicated that either applies to my mortgage.
|
| 07/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
A few months ago Quicken Loans contacted me in regards to refinancing my loan to pay off debt and take some equity. I should currently have a 4.1 or maybe its a 4.2 interest rate, so when he told me that the {$20000.00} I wanted to take would increase my rate to 4.75 I said NO THANKS! Thats not a deal. Fortunately, today I looked at my statement and I see an interest rate of 4.75. Im like OMG! What happened! I then recalled the phone conversation of the guy trying to get me to refinance. So I logon to Rocket Mortgage and I see that my old loan was closed ... and it shows a date of XX/XX/XXXX! I never did this!! Im sooo upset!! I have 2 properties with Quicken and I refianaced them at the same time. I just looked at my other property info and it was refinanced XX/XX/XXXX ... .so thats when both properties were done. How can they do this to me and change my interest rate? What if I had not seen the mistake ... then what? What if I was the elderly ... and I didnt notice the mistake. This is sooo wrong! Just prior to sending you this email I sent an email to Quicken, so Im waiting to hear their excuses. Ugh!! Im so XXXX off! Please help! THANK YOU
|
| 03/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Someone from Rocket Mortgage ( my current lender ) called me unsolicited on XX/XX/22 and said that they wanted to see if they could find me a better mortgage option. I told them that was fine. XXXX days later my credit monitor reported that Rocket Mortgage had done a query on my credit report which will impact my credit score. The person from Rocket Mortgage NEVER said they would be doing this and I never gave permission for it. Additionally, they hit my wife 's credit report as well and they never even spoke with her, so they certainly did not have authorization for it. Someone from Rocket Mortgage called on XX/XX/22 and when I complained they tried to tell me that I should have known that their agent would do a credit lookup and then started asking me what I was going to use my credit for and whether I was looking for another loan of some sort at that time. IT'S NONE OF THEIR XXXX BUSINESS. IT'S **MY** CREDIT SCORE.
These are deceitful business practices and they should be stopped. They should disclose what's involved with their " offer ''. I want them to mitigate the impact to my wife 's and my credit scores. And to never do this again.
|
| 11/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I refinanced my home mortgage loan with Quicken Loans back in XX/XX/2018. In XXXX I received a letter stating that my Escrow account was $ XXXX dollars short. Part of why it happened is they received notice from XXXX XXXX that I might be switching to a home insurance policy that costed approximately {$150.00} more than what I was paying at the time I took out the loan. I called Quicken to say that I was not changing my insurance and to question why there would be a shortage when my old home insurance did in fact go up $ XXXX, but the tax payment was exactly what was stated at the time the loan was taken out. It seemed and seems to me that they didn't give me an accurate account of what my monthly payment would/should be. The Quicken person said that they'd be reevaluating my escrow account and would send me a report- this said I owed them {$430.00} and my monthly payments would go up about {$40.00} a month. It seems like there was a misrepresentation of what I would have to pay since nothing has changed significantly since the time I took out the loan in XXXX. They either miscalculated or this is something they pull to further entice people.
|
| 02/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
I received a notice of property taxes due on XX/XX/XXXX for {$3500.00}.
I logged into my online account and noted a property tax payment by my mortgage company, Rocket Mortgage, was not scheduled until XXXX of XXXX.
I called Rocket Mortgage on XX/XX/XXXX to ask about how the payment I was being billed for would get handled. At that time I was told to await a call in XX/XX/XXXX hours.
I never received a call. In light of the approach due date for the tax payment I continued to call and was advised to await a call from them. On Friday XX/XX/XXXX. I called again and was advised that I would definitely receive a call, today XX/XX/XXXX. Having not received a call by XXXX AM I called once again.
It was at this time I was told that Rocket Mortgage was not going to make this payment from my escrow and that its responsible for it.
I explained that my escrow balance was over {$9000.00} and that I didnt understand.
The XXXX advised once again that I would receive a call by the tax department either yet today or tomorrow, XX/XX/XXXX, a day after the tax is due.
Non-payment of a legitimate tax obligation from my escrow is absolutely unreasonable.
|
| 02/26/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
I refinanced my home with Quicken loans, VA financing. I had cash back to pay off credit card debt. XXXX check in the amount of {$4.00}, XXXX was made out to XXXX XXXX. I took the check to the XXXX XXXX, ID store and paid the bill at the customer service counter. We received a letter in the mail today informing us that Quicken loans recalled the check for unknown reasons. I am paying for this loan ; I work XXXX hours per week and my wife is on Social Security. I can not afford to ignore {$4500.00}! My mortgage is {$680.00} per month and I am considering not making a mortgage payment until my money is returned with along with a written apology letter! By the way, I have a {$25.00} service charge to pay XXXX due to Quicken XXXX up once again! Not to mention he fact that it took us 7 months to complete a VA refi with Quicken ( actually they should be called Slowen loans ) and we just closed on the loan less than 30 days ago! Then their check bounces? Give me a low grade break already! I have had nothing but problems from Quicken loans, I 'm a Veteran and I 'm not going to take it anymore. I plan to file a complaint with anyone who will listen.
|
| 10/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
On XX/XX/2021, my wife & I signed the final Escrow Documents to refinance our home before a Notary Public. All documents were signed, notarized & filed. Rocket Mortgage told the Notary that funding would occur On XXXX XXXX. On XXXX XXXX, I learned that my Loan XXXX, XXXX XXXX, XXXX XXXX XXXX, told Rocket Mortgage that I had rescinded the Agreement and there would be no funding. I DID NOT RESCIND THE AGREEMENT verbally or in writing. I tried to call XXXX XXXX but he would not return my calls. I tried to email him but got no response.
I employed The XXXX XXXX XXXX to communicate with XXXX XXXX XXXX. Subsequently, I received a phone call from the XXXX, XXXX XXXX, who agreed to a new loan with the same Terms & Conditions as the original loan and processed within 24 hours. However, the new loan disclosure was not in keeping with the Verbal Contract. It had a higher interest rate & did not include the full Lender Credit. In an email communication with XXXX XXXX he also stated the loan would not be concluded until AFTER XX/XX/2021 ( certainly not within 24 hours and not even a determinate date at all ). This is a typical BAIT AND SWITCH tactic.
|
| 03/13/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Application, originator, mortgage broker
|
|
Web |
|
|
We began the process of a " Rocket Mortgage ''. After giving information online Quicken needed to get our credit report. After checking our credit ( XXXX and XXXX, for some reason it always comes up less in the mortgage process ), Quicken said we needed to contact them to continue as our income is primarily from rental properties. Had we know this in advance, we would not have approved the credit check and subsequent credit hit we would take from it, and I did let XXXX from quicken know about it. After an hour and a half online, Quicken need my tax returns. I was not quick enough in getting it to their online service and was told they would look at it when it was there and they ended the chat. This morning I tried to load my tax returns and I discovered a letter telling me my loan application has been denied for not having my income supported as I was about to do. This is clearly retaliation as I had indicated I would forward this to the CFPB. Now I have a second " ding '' on our credit for the loan denial. Something wrong is going on here and I hope you will examine it. I do have transcripts of the online chat, and the rejection letter.
|
| 09/18/2022 |
Yes |
|
|
|
Web |
|
|
Rocket Mortgage ( loan officer XXXX XXXX ), formerly Quicken Mortgage, was the victim of likely mortgage fraud resulting in the theft of my equity interest in my home. Without my knowledge, my father in law sold my husband our home, declaring my husband an " unmarried man '' according to the Deed of Trust dated XX/XX/XXXX. My husband then took out a loan with XXXX XXXX to buy our house ; he declared on the loan documents that he was single. As a result of my husband 's intentional misrepresentations, the deed to our home only lists my husband 's name, lists him as an unmarried man, and lists him as the sole owner of the property. My spousal property rights have been denied.
I spoke to Rocket Mortgage about the matter around XX/XX/XXXX, however, they were unapologetic and they were unwilling to honor the public fiduciary duties by reporting the fraudulent loan to the FBI for investigation and prosecution.
I am writing to you to complain about their lack of interest in protecting consumers from having their assets swindled ; the public should carefully consider doing business with this company.
Please contact me for further details.
|
| 07/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
During the Pandemic the Biden administration offered a mortgage abatement program for those who were affected by job loss as I was. I took advantage of it.
When the plan expired I had completed the mortgage program paperwork to have the government send the money for the months I hadn't paid for to the mortgage company. The amount was about XXXX for the two years.
Near the end of the of the mortgage program the mortgage company offered a loan modification to supposedly help me. We went through a trial period on the mod and everything was ok until they told me that I now could not recieve the money from the government because I was in a loan mod. This mod would take me from XXXX a month motgage to XXXX per month. This fact was never made clear to me up front, so I now feel like I was scammed. The paperwork for the government payment came in about this time and the mortgage company refused payment. Now they expect me to make a payment that I can't handle because I'm on a fixed income. I refused the sign the final paperwork on the loan mod because of this. However the mortgage company is following through as if I had signed the paperwork.
|
| 01/19/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
I applied for an XXXX refi loan designed for veterans struggling to make mortgage payments. I was told by a rocket loan officer I was denied because I was thirty days late for my XX/XX/XXXX AND XX/XX/XXXX PAYMENTS. I submitted a statement to verify the dates my pay meant were received. The XXXX PAYMENT WAS received BY XXXX XX/XX/XXXX, and The XXXX PAYMENT WAS received BY XXXX XX/XX/XXXX.
Initially, the loan officer, stated I qualified and set the loan up for an appraisal and loan estimate Dated XX/XX/XXXX, and the first payment would be due, in XXXX, XXXX.
My initial loan officer wasn't available from XX/XX/XXXX, to the present time. My XXXX was at least XXXX in XXXX. It started dropping because Rocket Mortgage for some reason was holding up the process, so I started applying with other mortgage companies.
The purpose of the XXXX program is to help a Veteran get back on their feet, I'm now in the desperate position I was before I applied because I was led to believe I had the refi loan. I have never been 30 days late on a payment at any time.
ROCKET JUST LOCKED ME OUT OF MY ONLINE ACCOUNT, I CAN'T DOWNLOAD ANY RELEVANT DOCUMENTS
|
| 03/13/2023 |
Yes |
|
|
|
Web |
|
|
On XX/XX/2018 I close my mortgage loan with Rocket Mortgage. They told me since I had under 80 % loan to value that the PMI insurance would be removed once the loan was booked and loaded onto the system.
When I asked them to remove the PMI they told me that they could not.
This was my concern at closing and I did not want to close the loan with that insurance on it, but they reassured me that it would be removed once the loan was on their system.
The day before closing I also received calls from personal cell phones. My guess is because they did not want to be recorded. I want the PMI insurance removed from my loan and I would like the money that rocket mortgage has been taking from me to be given back. They say that my loan to value is 93 %... They are being deceptive with that number. My appraisal was $ XXXX and I close the loan at $ XXXX which makes my loan to value around 73 %.
I am stuck in this alone now and I can not refinance because the rates have gone up and it will cost me thousands of dollars. I just want them to take this off the loan as they promised and return the money that they have been taking from me since XXXX!
|
| 10/29/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
From about XX/XX/2021, we have had a harder time paying our mortgage before the end of the grace period. We have maintained our payments and kept it current by paying before the XXXX of the next month, when a new payment comes due.
In the last 2 months, we struggled to pay by the first and the lateness progressed, so we reached out to the company to rectify our delinquency.
The company requested documentation and we uploaded the information per their request.
Their sole resolution to our issue was to delay 1 payment, change our mortgage payment to {$9.00} less than its current amount, to lengthen the loan repayment from XXXX XXXX XXXX years, AND require a forbearance amount of {$61000.00} due at the end of our loan, but doesnt accrue interest.
Wow, what generosity. /sarcasm I am sickened and appalled that this is their resolution for moving a single payment to the end of the loan to bring it current.
How many people has Rocket Mortgage, or others, screwed with such foolishness? Why are mortgage companies allowed to prey on consumers when we fall behind ; especially when our tax dollars bailed them out just over 10 years ago?
|
| 09/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was working with Rocket Mortgage to secure a loan for the purchase of a new home. I secured a preapproval for {$700000.00} at a 2.7 interest rate and XXXX points with only 11 % down payment.
Upon having an accepted offer approximately 1 week after the preapproval, Rocket Mortgage increased the interest rate to 2.99 ( not a problem ) and increases the points to XXXX ( where I have my problem ).
To go from XXXX point to XXXX in approximately 1 week felt like an unethical/predatory leaning practice. It appeared as if Rocket Mortgage worked closely with me to understand my needs and financial situation, offered me loan terms are not available else where in the market, waited for me to have a signed contract, and dramatically changed the loan terms from the preapproval that would force me to either pay inflated points or have my financing fall through and I lose my due diligence {$30000.00}.
Going from ~ {$3000.00} in points to ~ {$16000.00} in points is beyond the pale. My expectations for filing this complaint is for this governing body to determine if what happened in my case was truly unethical/predatory and handle accordingly.
|
| 11/05/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Contacted Rocket Mortgage on XXXX as they advertised additional options for loans besides a refinance of mortgage. After discussing the need to explore options for securing a $ XXXX home improvement loan, the advisor proceeded to tell me they could get that out of the home 's equity and that it would be added to my monthly mortgage payment at same interest rate I had. Subsequently came to find out that they went forward trying to process a refinance and pulled my credit yet again ( I had already explored this option through their online portal ). Then came to find out that they didn't even offer home equity loans or HELOC 's ( the latter I was aware of ). The company continues to aggressively pursue refinancing on a home I haven't been in for a year with a rate that is worse than what I have now. I have been contacted by 3 different representatives on XXXX - each failed to listen to my goal of securing a loan and simply informing me that Rocket didn't have a product offering to suit my needs. Each tried to provide " options '' through a refinance that could work but ultimately left me with less than half of what I was looking to get.
|
| 06/22/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
|
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My father passed away in XX/XX/XXXX. He was living in a condo with my brother as joint tenant. While my father was alive, I had power of attorney. When my father passed, he left no estate other than the condo, which passed to my brother without having to go to probate. I was named personal representative of my father 's estate, but since there were no other assets, there was nothing to probate. My father 's condo was financed with Quicken Loans. My brother is currently living in the condo and is making the mortgage payments. The problem is, he has fallen behind in his payments and now Quicken keeps calling me. I have explained to Quicken MANY MANY MANY times that they need to speak with my brother. I have provided them with my brother 's telephone number and he has confirmed that he has spoken with them on several occasions and is trying to work something out. Quicken called me again on Friday, XX/XX/XXXX, and told me that they would put me on their do not call list. Today, Monday, XX/XX/XXXX, they called me again. I do n't know how to stop them, other than changing my number. Can you stop them? Can I be compensated for harrassment?
|
| 03/08/2022 |
Yes |
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American, Servicemember |
|
On or about XX/XX/22, a gentleman by the name of XXXX from Rocket Mortgage ran my credit without my consent. I complained to Rocket Mortgage and a young lady by the name of XXXX XXXX , Phone number XXXX XXXX, responded. She advised by phone that I really do not have to give my permission per se when I was asked about my date of birth and gave the last four of my SS number it was understood I was giving permission. I told XXXX, I wasn't interested in his product and never gave him permission to run my credit. The reason I gave him this information is because he said he wanted to confirm I was who I said I was. XXXX reached out to me on two occasions and on the last, didn't deny any wrong doing or take any credit for any wrong doing. I told her if anyone was to call me from Rocket Mortgage, my first statement would be to tell them, I didn't want my numbers run. I was civil the whole time but very unhappy with Rocket. XXXX, initially, stated she could stop the hard inquiry that XXXX made but was over ridden by sales or management figuring I was an old man and who would know. I have good credit and I am trying hard to keep it that way.
|
| 03/22/2023 |
Yes |
|
- Improper use of your report
- Reporting company used your report improperly
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|
Web |
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|
I am writing to you on behalf of myself, regarding the unauthorized disclosure of my personal information to unaffiliated third parties without my knowledge or consent. It has come to my attention that your institution, Rocket Mortgage LLC, has reported my information to third parties without providing me with the required disclosures, as mandated by Federal Law.
As per 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information, financial institutions such as yours are required by law to give customers three disclosures, including an opt-out notice. Upon careful review of all documents provided by your institution to me, I have found that none of these documents contained any of the required disclosures under 15 USC 6802 ( b ).
Accordingly, I am hereby requesting that you provide me with all the above-required disclosures as per Federal Law. Please provide me with the opt-out notice, a clear and conspicuous written or electronic form indicating that my information may be disclosed to third parties, an explanation of how I can exercise the nondisclosure option, and any other disclosures required by law.
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| 11/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I received a letter from my home insurance company, XXXX XXXX, dated XX/XX/22 notifying me that my premium payment was not received from my escrow account. I called Rocket Mortgage and informed them about the letter. I was told that Rocket Mortgage sent over a check for XXXX clients in the amount of approximately $ XXXX and XXXX had never cashed the check. A three-way conference call was held between myself, Rocket Mortgage, and XXXX XXXX XXXX during the call it was decided that Rocket Mortgage would re-send the check to pay my insurance premium. Rocket Mortgage did not send a check in a timely manner to pay my home insurance premium, it was not received by XXXX until XX/XX/22, after the cancellation date. I am now receiving a bill dated XX/XX/22 from Rocket Mortgage for lender-placed homeowner 's insurance for the dates of XXXX that is a result of Rocket Mortgage 's error in the first place, failing to pay my XXXX XXXX XXXX in a timely manner. This has caused a bill of {$77.00} from Rocket Mortgage and a late fee by XXXXXXXX XXXX of approximately {$57.00} due to Rocket Mortgage 's error and late payment of my insurance premium.
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| 11/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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On XX/XX/2020, I logged into my account on www.rocketmortgage.com. I was greeted with a popup message stating that if I paid {$3500.00} against my principal owed, my Loan to Value ( LTV ) ratio would be 80 % and I would no longer be required to pay Private Mortgage Insurance ( PMI ). On XX/XX/2020, I made the payment of {$3500.00} and waited for the PMI to come off of the loan. On XX/XX/2020, I checked my account to find that the payment was applied, my LTV percentage was now at the required 80 % but I was still paying PMI. That same day ( XX/XX/2020 ), I called Rocket Mortgage customer support. The first time I called, I was hung up on after requesting the PMI removal. I then called again and got representative XXXX XXXX. I told XXXX the situation and she informed me that she could take it off but I would need to pay a {$150.00} fee right then over the phone. Not a loan payment, just a {$150.00} fee to remove the PMI. This fee is not stated on the initial popup at all. I feel like the popup is a way to get people to pay this fee. This seems like a very shady business practice and possibly illegal. I would like my {$150.00} back.
|
| 04/29/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
I am in the process of purchasing a home. I chose to do business with Quicken Loans based on their strong reputation within the mortgage industry. After starting my loan application, I received constant miscommunications, poor service, and a feeling from their team as if my business really was not important to them. I chose to withdraw my loan application, and take my business elsewhere. I chose to withdraw my loan, and the FHA case number was transferred to my new lender. Quicken had to close my loan application out in order to transfer the FHA case number, and when they did, they closed the loan as " loan denied, credit denial. '' This caused a hiccup with my new lenders underwriting team. I had to spend many hours on the phone with them explaining to them why my loan was not in fact denied, I withdrew it. At this point, I have worked through the concerns my new lender had, but on principal, my loan application should be closed based my request to withdraw my application, not " credit denial. " Quicken Loans is the biggest joke of a company I have ever had to work with, and I am certain their ratings with XXXX XXXX are forged.
|
| 12/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XXXX at roughly XXXX CST, I attempted to visit rocketmortgage.com to find a calculator as to what I could afford based upon my salary. After filling out my information, I received notices that a hard inquiry was run against my credit, even though I answered that I was only researching options. I reached out to the credit agency XXXX about having the hard inquiry removed and they let me know I had to reach out to RocketMortgage to have the inquiry removed. I contacted RocketMortgage and let them know I had no intention of submitting a hard inquiry, that I was only looking for a calculator type tool to estimate the amount of home I can afford. I was transferred a few times before reaching an Account Executive who let me know that because it was not identity theft he could not have the hard inquiry deleted.
I did not intend on filling out information with the goal of a hard inquiry. This may not have been identity theft, but I do feel I was misled in using their website. This has resulted in both my Wife and I having a hard inquiry on our credit reports that will last for two years because of using rocket mortgage 's website.
|
| 03/22/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
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|
After Hurricane Irma left us with property damage I called Quicken Loans to place the mortgage in forbearance. They walked me through the process of how an adjustment would work and applied the forbearance.
I've had monthly phone calls where they've checked in and they've asked me each time if it was my primary residence and if it was occupied and each time I've told them it is not my primary residence, but it does have a tenant who is renting from us.
This month when the time came to adjust the mortgage they've told me that they can't adjust it because it's a second home so I now have a {$7000.00} balance due, or {$510.00} a month for 12 months ( they adjusted from 6 months to 12 ). I can not afford an extra {$510.00} a month, I don't have that money sitting in my checking account. Quicken 's response is just " sorry we made a mistake, you need to pay for it ''. I've done the right thing in trying to repay the loan on a property that is upside down when everyone else foreclosed or short selled, now my credit and life is ruined. They are engineered to " amaze '', but not in the way their marketing department wants them to be.
|
| 08/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
My homeowner 's insurance was cancelled as of XX/XX/2023. I contacted my insurance agent ( XXXX XXXX XXXX XXXX, FL ), and they issued a new policy from XXXX XXXX XXXX company on XX/XX/2023. Rocket Mortgage customer service contacted me stating that they had no proof that new insurance has been obtained. On XX/XX/2023 at XXXX XXXX, I faxed a copy of the XXXXXXXX XXXX policy declaration page to Rocket Mortgage. I have a copy of a fax delivery report proving that it was delivered to them. On XX/XX/XXXX, I received a letter from Rocket Mortgage that they will be purchasing a third party insurance policy for my home. The letter stated that this was their final attempt to contact me, and that my current policy had lapsed.
I believe that the personnel working the Rocket Mortgage office must be living under a rock. The tremendous insurance calamities and issues in Florida have been publicized for a long time. I am opening this claim to stop the harassment from this company, and the threats to purchase third party insurance. I have provided ample evidence to them that my homeowner 's insurance policy is active and in good standing.
|
| 09/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Started the process of refinancing with quicken loans on XX/XX/2020, and my process was directed to XXXX XXXX, at first he was very kind and helpful, towards the end of the month he started treating me like if I was stupid and like if he was doing me the favor of doing the process with me, the estimated closing cost to refinance I was given was close to {$12000.00} for 2.75 interest, at first I was ok with it but knew someone that was doing the same process with someone else and he was getting charged half of that, I decided to get another estimate and now I'm paying {$6000.00} closing costs with 2.5 interest, so obviously i decided to cancel the process with Quicken Loans, contacted XXXX 's supervisor XXXX XXXX to cancel the process, and he said it was ok, already had done the appraisal with them so my new lender contacted XXXX to get those documents but he refused to, apparently he was mad and just did not want to transfer that document so I have to pay for appraisal again which I rather do since Quicken Loans, XXXX XXXX and XXXX XXXX was trying to rip me off. I recomend every one to take the time and look at your options.
|
| 02/28/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Around XX/XX/18 I applied for a fha mortgage through quicken loans. After uploading paystubs and a2 's and having a phone conversation with a XXXX XXXX i was given a pre approval. I was then asked to write a letter of explanation as to what happened to the house that it's listed in my bankruptcy case. It was explained that the house was foreclosed. At no point did anyone from quicken loans ask when it was foreclosed. After I found a house, signed a contract to purchased the house, paid {$300.00} for a inspection and gave quicken loans {$500.00} to be used for appraisal was i then told two days later on XX/XX/18 that I was denied because my foreclosure was not three years old. I was told no appraisal had been ordered so i would be getting my money refunded. On that same day XX/XX/XXXX a appraisal was done on the property. At this point I am out {$800.00} for a mortgage that I never should have been pre approved for. They knew I was applying for a fha mortgage, they knew I had a foreclosure and they knew the waiting period for a fha mortgage after foreclosure is three years, yet they didn't ask when the foreclosure took place.
|
| 01/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Quicken loans or known as XXXX, through hard background pulls, pulled my credit 2x in 2 days which lowered my FICO score by 150 points they claimed that was not possible but hard pulls happened to be the only change and I was STUCK using them bcuz other agencies would only affect in additional negativity on my credit report because of this I was not able to get a conventional loan for which I previously qualified. Of course lies were made promising this would be looked into and corrected but when I pushed for results and correction updates I was told that the only thing they can do IS RERUN my report which would n't help me at all and would most likely make my rate higher ... I was disgusted but unable to do anything ... the option they offered was to refinance in 6mths through them ... this must be stopped they lied az well as raised rates after the facts. I would have sued but they knew I was n't able to afford it after adjusting my fees and constantly changing where money was going to and from ... people should n't feel so hopeless and I was n't able to get them to remove one of the hard pulls asked for help received none
|
| 11/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Got call from quicken loans stating that they could redo my current loan on a condo I own which they currently service the loan. They tried to charge me an amount of XXXX in closing cost on a XXXX loan. I told them I had no interest in that loan but would like to check on a getting qualified for a loan for I was planning to sell my existing house which I owe XXXX and has value of XXXX. I also have three other houses with only loan on one which is with quicken loans. I asked quicken to see what I would qualify for on a new house. I gave no value for the new house. They pull credit with two scores over XXXX and one in the XXXX 's. I also supplied an account with over XXXX as well as tax returns. I was told my income was zero and I qualified for no loan. They did not bother to look at the returns to see what my income was. I was told I " have a lot going on ''. I feel they did not want to take the time to review my application. They accused me of fixing my W2 's and said that income could not be counted. My accountant called to confirm that it was correct. I easily got loan from XXXX bank with same information with no problems.
|
| 06/02/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have reached out to you all several times about the mortgage payment and down payment all not being what I was offered and the fact that I was taking advantage of due to being ill and never signed a promissory noteit was forged because I have to copies that was sent for me to sign because they didnt have one so the paperwork is not even legal. Nevertheless the less they have ruined my credit and I been saying they put me in a mortgage they knew I couldnt afford based on my income that was raised on all the paperwork afterwards. Now I am behind and if my home goes in foreclosure I will spend what money I do get to pay for a lawyer because this shouldve been handled before it got to the point. I have been reaching out since I got well enough to realize what they had done with no results.The most rude unprofessional people I ever worked with. I dont need another forbearance then the payments are just adding up I need an affordable mortgage payment. They set me up for failure from the beginning. Everybody wants to tell me how awful this company after I went through I want everybody to know before they sign anything with them.
|
| 12/22/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Due to covid my husband lost his job, I put my mortgage in forbearance for 6 months. I only missed 2 payments in that time which now I owe XXXX. My lender is quicken loans. After I exited forbearance, the only option that I was given was to modify my loan. They wanted to modify my loan at 5 % interest rate for 30 years raising my payment from XXXX a month to XXXX a month. So being only XXXX behind on payments they want me to pay XXXX more over the course of 30 years. I refused to take the modification, I cant afford for my payments to go up that much and I dont think I should have to pay XXXX for being only XXXX behind. So after I refused the offer they refused to give me any other option, and now stated they will have to report my delinquency to my credit report, and do it every month until I can get caught up. I dont feel this is fair practice, and I know if they are doing this to me, whats happening to the millions out there in my position. Unfortunately if this is what they are doing millions are going to be homeless because just like my situation my husband did find a new job, but isn't making as much as he was before.
|
| 11/18/2015 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
Quicken Loans lifted the finance contingency on a home purchase, later reniging on the financing stating that debt to income ratio was an issue because of the potential monthly payment for student loans. Quicken Loans stated that I would need a consigner or to pay off my car loan at {$12000.00}. All debt obligations were visable and known at the pre approval stage prior to underwriting the loan. Due to the finance contingency being lifted Quicken Loans states that I stated that my student loans were in deferment while they were in forbearance. This is absolutely untrue, again all debt obligations were visable in the credit report. I was a recent college graduate as of XX/XX/XXXX this loan process began XX/XX/XXXX, repayment for my student loans would not be requested until XX/XX/XXXX, in which at that time a deferment could be requested. The home being purchased was a to be built with construction complete XX/XX/XXXX. Quicken Loans has caused me embarrassment, emotional distress, and cost me {$540.00}, as I lost half of my {$1000.00} in earnest money and about XXXX % of the {$400.00} in good faith provided to Quicken Loans.
|
| 12/15/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Dear CFPB, Recently, my mortgage company increased my monthly payment by over XXXX dollars claiming a shortage in escrow funds based on their error in making double payments of my home insurance coverage and an increase in property tax 's.
A ) On the home insurance claim, They have not been able to produce financial transaction data in order to show the " double payment '', and neither XXXX XXXX nor XXXX XXXX shows any double payment from them in their records.
B ) My Annual property tax 's have not increased in 2 years and I shared these documents with them to verify.
Included in the mortgage monthly increase is what they call a safe " pad '' which they have established in order to over-fund the escrow account, which apparently can be any number they wish.
This is poor management of an escrow account at best, they have provided no evidence or justifications for this increase, and have " reminded '' me that if I do n't pay the new total my credit will be impacted and late fee 's will be added, which is basically extortion.
Is this even legal?
Are they trying to make me default on my obligations for some reason?
|
| 09/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I started the mortgage refinance process with Rocket Mortgage on XX/XX/XXXX. I gave them all required documents in one day and the loan was approved. On XX/XX/XXXX the appraisal was completed and sent to me within 2 days. I did not require any additional documents and still do not according to the mortgage dashboard. I spoke to someone Friday XX/XX/XXXX and she stated they are only waiting to do the employment verification and order the payoff. At this time my rate expires on XX/XX/XXXX and I explained to the lady on the phone I needed to close before this. I text chatted with a rep at the company yesterday XX/XX/XXXX and they stated there was an addendum from the appraisal company needed but I know they have everything they need because I received the final appraisal. I asked her to have her supervisor call me and I have yet to hear from them. At this point since customer service is so inadequate I would like my {$500.00} back for the appraisal and cancel my refinance. My new rate was going to be 1.99 % with a 1.5 % buy down. Its very suspicious that they could not get all documents prepared and closed by the XXXX.
|
| 11/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Delays in the application process
|
|
Web |
|
|
First I went onto their website to do an online application. The system stopped me and kept saying to finish the application with a home loan expert by chatting or calling. I chatted with them today and XXXX XXXX walked me through starting a new application. My chat ended with her and then I ran into the same problem of their system telling me to finish the process with a home loan expert. XXXX XXXX told me to contact a XXXX. I did that. I emailed him. But then I recalled an email telling me to contact XXXX XXXX. I did that. I told them, " Good afternoon. The other day when I spoke to you, you said I had a dispute on my account preventing you from processing my application.
I do not have a dispute on my account and I confirmed that with the credit bureaus. Can you please process my application. '' I took a certified HUD counseling class. I am working with the HUD certified counselor and my action plan says I had nothing stopping me from moving forward with purchasing a home. In my action plan, it tells me to get three preapproval letters from 3 different lenders. Rocket Mortgage is purposely delaying the process.
|
| 08/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
Rocket Mortgage, XXXX XXXX XXXX, XXXX, MI XXXX, has produced billing errors since I took over as Power of Attorney in XXXX, 2022. These error centers on a monthly charge of {$360.00} for the provision of flood insurance, even though my client already has flood insurance through the XXXX XXXX XXXX. Rocket has received documentation from the XXXX insurer and myself multiple times proving the existence of flood insurance. However, I received warnings as late as XX/XX/XXXX that Rocket was going to continue to charge {$360.00} for the flood insurance. My client has received threats of late fees and credit damage, this flood insurance weren't paid. I have personally talked to Rocket 's staff to correct these errors. They claim that corrective action will be taken. That remains to be seen as of this date. My client 's experience with Rocket over this insurance issue has caused pain and suffering that Rocket will not compensate for. My client is XXXX XXXX XXXX with XXXX difficulties. The Mortgage was closed some time before XXXX, but flood insurance was not part of the closure process, even though the lender requires it.
|
| 09/17/2019 |
Yes |
|
|
|
Web |
|
|
We refinanced with quicken loans. Quicken loans went through all the info with us and the mortgage payment was to include our taxes and home owners insurance. We were given a new mortgage amount and we were happy with the new monthly payment. We decided to go with them. Quicken loans charged us over $ XXXX to go through with the refinance loan. We later found out they made a mistake and did not include our homeowners insurance into the home loan after all the paperwork was signed and done.They admitted to the mistake. Quicken loans just said oops and sorry and now your mortgage is going to be a higher amount. If not, you the home owner, just needs to pay it on your own. How is a company going to state the home owners Insurance and taxes were going to be covered in the loan and now say we ( the home owners ) are responsible for their mistake after docs are signed. I was emailed by a XXXX XXXX and stated that we are terribly sorry and you will need to figure this problem out on your own. Quicken loans collected a hefty amount to make sure all docs were correct and now, all we are getting is sorry our hands are tied!
|
| 03/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Applied for a home mortgage thru Quicken Loans ( Rocket Mortgage ) in early XXXX this year. I was contacted by XXXX XXXX and I explained what I was trying to accomplish. I needed a conventional 15 year loan with 20 % down ( {$150000.00} home value and me putting down $ XXXX ). My son and his family were to be my " renters. '' XXXX told me no problem, that my loan was approved and to proceed in finding the house. We used their real estate agent and followed all the rules and procedures asked of us. It wasn't until XXXX was off that XXXX XXXX contacted me with an email telling me that an offer I had submitted on a house was accepted and it was during this process I found out that Quicken Loans now wanted 25 % down to get my loan. They baited me and then moved the goal posts at the last minute. I wasted 6 weeks and now I have to go thru another mortgage company and start from scratch. My wife and I have credit scores above 800 and own our home. I'm confused as to why they are allowed to do these types of practices. I'm out {$150.00} for a contractual obligation to the owner of the house who took his home off market.
|
| 09/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We called Rocket Mortgage to inquire about a refinance.
They told is we could lock in a rate at 2.99 % and our payment would be around the {$950.00} range. We submitted our documents and paid {$500.00} for the appraisal.
We contacted Rocket Mortgage several times to inquire about a closing date and to get information and we just kept being told we would receive an email with information to schedule our closing ( which we were told we would be recieving $ back at ) After destroying our credit and waiting until the grace period was over to go with another lender, Rocket mortgage calls us and completely changes our mortgage terms even though our appraisal was in a week before and already marked as reviewed. They then say our appraisal was to low and that they can only give us a 20 year loan at {$400.00} more a month then originally quoted and we would be required to bring {$8200.00} to closing. Our appraisal was only {$5000.00} lower then the estimate. They led us on so we couldn't go with another company to get us into the loan they wanted us to have to benefit them and scammed us. Terrible buisness practices.
|
| 09/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
We are appealing to you again for help, see out previous case. We have been in the process of trying to get a mortgage with Quicken Loans since XX/XX/2020. Originally we were told that XXXX would be no problem. The apartment is worth XXXX and we can easily afford the monthly mortgage payment.
After many months of running around in circles per their directive we then asked what could we get from Quicken and were told XXXX.
They are now annualizing husbands income which is XXXX from his last commission check. If you had made the loan in XXXX when they should have this would not have been an issue.
They got in our way and their own way of issuing this loan in a timely and ethical manner. They are not supposed to let this drag on.
XXXX XXXX called yesterday and told us that Quicken would give us a {$96000.00} loan. We told XXXX that we would accept this and now we are trying to get the commitment in writing and to find out when we will see the money. Please assist, this has been one disappointment after another not to mention the time and energy we spent. I still want the {$140000.00}.
XXXX and XXXX XXXX
|
| 03/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XXXX I had an initial discussion with an agent from Quicken Loans. During our discussion, I told the agent that I was interested in having an introductory conversation about refinancing my home loan. He asked to look check my credit, and I said ok. I figured since this was an early conversation only a soft pull to see my scores would occur. I was not under the impression this would be a hard pull on my credit report. As it turns out it was a hard pull and was reported to XXXX XXXX.
I had a conversation with the same agent on XXXX and told him I was not ready to move forward as I mentioned on XXXX and I wanted to wait for my current mortgage statement.
On XX/XX/XXXX my credit was pulled again by Quicken Loans without me being aware. This time it was pulled and reported to all three credit burrows.
On XX/XX/XXXX I checked my credit report and saw all of this information and my credit score took a hit for 6 points.
I feel that it should have been disclosed from the start what pull would be occurring on my account. If I would have known it was a hard pull, I would not have continued any conversation.
|
| 10/25/2022 |
Yes |
|
|
|
Web |
Older American, Servicemember |
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Due to hardship I had to modify my VA loan with Rocket Mortgage in XX/XX/2022. The VA recently returned paperwork to Rocket Mortgage indicating incomplete paperwork work sent. Paying my mortgage as agreed by modification of XX/XX/2022 payments have not been applied to loan because VA did not agree to modification. In XXXX I reached out to another lender to consolidate my debts and mortgage. XXXX refuses to show I am current of monthly payments and exact payoff to new lender. Going forward with new lenders agreement I was in closing procedures skipping XXXX and XXXX 's mortgage payments. At first all was a go with Rocket Mortgage, then we here nothing has been approved since XX/XX/2022. In order to get a current status from XXXX I must pay XXXX mortgage which I do not have. Plus if matter is not corrected immediately I lose the opportunity to consolidate my debts with new lender and monthly mortgage payments will be in default. I and the new lender have called Rocket Mortgage numerous of times and each representative gives us a different solution. This has totally place me in a hardship situation ... HELP!
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| 05/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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I have a mortgage with Rocket Mortgage, XXXX Quicken Loans. My taxes and insurances are held in Escrow, each year. In XX/XX/XXXX, Rocket Mortgage paid out the incorrect amount for the Flood Insurance, with FEMA. Rocket Mortgage, paid out {$7000.00}, the correct amount should have been {$750.00}. I received an Escrow analysis from Rocket, on XX/XX/XXXX. To my surprise not only did I have a negative Escrow, but my new monthly payment was skyrocketing from {$1200.00}, to {$2800.00}. I knew immediately there must be a mistake. I contacted my Insurance agent, who then contacted FEMA, to get this problem corrected and they have since issued a refund for the overpayment. Plus, Rocket mortgage was notified of this. The reason for my complaint is because Rocket Mortgage, insists I pay the higher, incorrect amount, of {$2800.00} ; until the negative Escrow is resolved and a new Escrow Analysis is done. My problem is I can not afford to do that, for the next few months, as they suggest. I am also concerned with my credit report being affected, if this problem is not corrected soon. My next payment is due XX/XX/XXXX.
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| 08/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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I had received a " robo '' call at the end of XXXX and was asked to review my current loan. I firmly rejected that because I was not interested and was in a hurry to get on my way to a family event. My current service with Rocket Mortgage has been very good until that phone call.
On XX/XX/XXXX I received an email that thanked me for applying for a home mortgage. On XX/XX/XXXX I talked to XXXX to complain that I had not applied for a loan and that I was enraged about being rejected for a loan for which I had not applied. She assured me that my XXXX XXXX was not affected and that the response was marked inappropriately as a denial. She apologized. I asked for a letter confirming that error and stating that I did not apply for a loan.
I have now received a letter that says the same thing the email did -- I have been denied a loan. Indeed this is a hard time for mortgages, but I seem to be caught up in a telephone marketing snafu. I think these phone contacts are marked denial because of quotas that the callers must make. I want my XXXX XXXX protected and do not want to be placed in this position again.
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| 07/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We recently purchased our home, XXXX XXXX XXXX, XXXX, XXXX using Rocket Mortgage. My husband and I were led to believe during several conversations via phone and email with broker XXXX XXXX that after closing and making XXXX payments we could take the proceeds from the home we were selling and apply them to the XXXX XXXX XXXX for a recast of payments. We made our second payment XX/XX/XXXX XXXX XXXX weekend ) so contacted Rocket XX/XX/XXXX to recast the mortgage. We were told we would be contacted within XXXX hours to proceed. After XXXX days we co reacted them again and are now being told it will likely be XXXX before we will see a reduction in our payment despite being told to send them our money now. This will result in over {$3000.00} addition in interest payments to Rocket. None of this was indicated by XXXX XXXX prior to closing. He indictated this would be an easy quick process. Had we been told we would be paying minimally 5 months of the large mortgage rate despite having the assets to pay on the principal we would never have gone this route. They are profiting by misleading their customers.
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| 04/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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First, I was given a preauthorization letter so as to buy a house. Perfect. Oops ... ..we used the wrong numbers and now its flagged due to debt to income ratio. Ok, I will work with person number two who seems to have a handle on it. She sends it to person number three who asks for ridiculous things like a ten year old divorce decree but doesn't send me the form for the gift letter that I asked for weeks ago. Okay, this gets settled. Now someone will call me from the credit bureau so everyone can see that my credit cards are paid just as I said they were. No call. Now go to the bank and prove the investment money came from investments one and investment two and have the gift letter, which finally arrived, signed and accompanied by a bank statement. Went home, scanned, tried to send it. Portal isn't working. Called. " The notes say you agreed to withdraw the loan. '' " If I agreed to this then why am I trying to send you this information???? '' Hmmm ... ..we will see about reactivating it tomorrow. Meanwhile, here is another person 's email address. AAARRRGGGG!!!! Stay tuned for further developments.
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| 04/19/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Trouble during payment process
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Web |
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I have a HELOC with XXXX.
My interest rate has been at 2.24 % fixed up to this date.
Although the amount of my principal has been decreased from {$110000.00} to {$83000.00} the interest amount I am paying is fluctuating and in some instances has been increased.
For example : On XX/XX/XXXX, my principal balance was {$95000.00}, and the amount of interest I paid was {$170.00} at a rate of 2.24 %.
On XX/XX/XXXX, my principal balance is {$83000.00}, and the amount of interest is {$170.00} at a rate of 2.24 %.
As I demonstrated above The principle is decreased, and the interest rate is the same at 2.24 %, but the interest amount is increased. The amount of interest is fluctuating every month, and there is no reasoning behind it.
I have complained to Rocket Mortgage several times, but they do not think this is a problem. They are very condescending and show me a formula, claiming this is different than the way mortgages are calculated.
This is fraud. If the principal amount is decreasing, and the Interest Rate is the same how can they justify the differences in the interest amount every month?
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| 03/14/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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I am the signer of HELOC # XXXX, however both my wife and I own the home for which the loan was taken out on. She is also the responsible party and was effected by the government shut-down as a government employee. We have been struggling to pay this HELOC during a disaster affecting our area in XXXX ( Hurricane Harvey ), then the principal came due and now a furlough has affected our income. My wife phone quicken to let them know of this and instead of offering to help, this company reported 30 day late notices to the credit bureau. As a result, we can not refinance our mortgage to relieve us from the burden of trying to pay a variable interest rate. A second call was place to quicken and my wife was told they would look at our income, but needed to speak with me first and we would continue to be reported to the credit bureaus. This is not something that would help us, it takes more than an hour to answer their questions and our credit score would suffer if we pay less ... ... when ask about a program that would help and not affect our credit score, the representative said just pay what you owe!!!
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| 05/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Rocket Mortgage failed to make my insurance payment in XXXX of XXXX, resulting in a nonrenewal/cancellation of my Homeowners Policy. This went unnoticed by myself and them until I failed a claim in XX/XX/2021 with the insurance company. At that time after numerous calls to correct the problem Rocket Mortgage put in place a " Lender Placed Policy '' at the cost of $ XXXX and backdated it to XXXX of XXXX. The policy they replaced includes no coverage for any personal liability. After contacting both Rocket Mortgage and XXXX, the policy issuer I was told they would mirror the original policy. I have requested proof of coverage a number of times in both calls and emails but no written policy has been provided. XX/XX/XXXX of this year they debited my escrow account {$1100.00} for the coverage issued on XXXX XXXX. I obtained a new policy of my own in XXXX due to this high cost, so the policy was in effect approx. 30 days. Under Florida Statute 501.137 if a lender fails to make the payment from escrow, they are required to pay any costs incurred above the previously issued policy, for a period of 2 years.
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| 10/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was turned down by Quicken Loans for my refinance through them, even though my debt to income ratio was fine, I agreed to take XXXX dollars less for my child support than my order says. Quicken loans said I had to go back to court and get a new order. Can they legally do that?. Also, when I said I was unwilling to do that they wouldn't refinance my loan, then turned me over to all 3 credit reporting bureaus told then that my loan through them was in deferral and that my student loan through them was in deferral. I don't have a student loan, nor do they even finance student loans I don't think. The have made my credit score go down and have delayed my refinancing through my bank, banner bank. Purely shameful way of trying to keep my business. And they not only checked my credit once, they checked it twice. They should be in some kind of serious trouble for the aggravation they have caused me. They need to make this right. They also sent me a letter telling me I was delinquent on my loan and they were going to start foreclosure. I have never been late, I always pay early and I generally pay extra.
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| 10/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American, Servicemember |
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My wife and I originally applied for a refinance mortgage through Quicken Loans ( Rocket Mortgage ) on XX/XX/2020 with XXXX XXXX. After a while of no contact, no communications, even after e -mails and phone calls, we finally ended up with a new loan officer, XXXX XXXX XXXX XXXX He said he would take care of everything. He worked up a new estimate, redisclosure package on XX/XX/2020. He sent me a voicemail on XX/XX/2020 saying all was well and Quicken Loans was going to take my mortgage refinance. That was the last I have heard from him. I have tried e-mail, left messages on his phone, left messages on their message board, left messages in his text messages on his phone. We have contacted client services, who have said he would call back, his supervisor would call back, his director would call back. Nothing has happened. Last Friday, XX/XX/2020, I called and talked to a XXXX XXXX and was told she was in contact with XXXX and he would be calling us shortly, that never happened. We have done everything they have asked, including signing The Intent to Proceed on XX/XX/2929, and yet no communication.
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| 10/16/2017 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I recieved a notice from XXXX XXXX at the end of XXXX stating that my payment would change. In fact, my payment went from {$810.00} to {$950.00} per month. When I called XXXX and asked XXXX about the change, they replied that it was due to an increase in property taxes. I then called the XXXX of XXXX 's revenue department and was told that the taxes had not increased. I found that yhe previous owner had the XXXX exemption and I was never informed to apply for it. When I alerted Quicken loans to this fact, and informed them that I had applied for the exemption, they told me I should show them the proof that it was applied. I will not know the results until XXXX. In the meantime I am paying the same amount in mortgage payments that I would have been paying had I purchased a home a block over for {$150.00}. I bought my home for XXXX. Also, under the VA XXXX program, I was looking to refinance in order to do some updates on my home. Where other lenders were offering at least {$24000.00}, XXXX would only offer {$4300.00}. Now the invreadr in mortgage prevents me from taking advantage of a VA refinance.
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| 04/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Rocket Mortgage has been harrassing me with constant calls to refinance my house. I have had more than 4 calls in 3 days and eventually I answered in the desire to stop the harassment. Unfortunately, the mortgage banker I spoke with, XXXX, was a high-pressure mortgage banker and he tried to pressure me into a decision immediately. When I mentioned that I would discuss it w my financial partner he asked me if I was confident that it would be the right decision trying to emasculate me and pressure me into refinancing even though it was at a higher rate with little benefit to me the borrower. The gravest part of my complaint is that he asked about exploring the options for a refinance but did not indicate he would do a credit inquiry that would damage my credit score. He was deceptive, rude, and unprofessional. I contacted Rocket Mortgage to file a complaint and ask that I stop receiving marketing calls. The representative removed me from marketing calls but indicated that the credit inquiry was valid despite me not receiving the information that the credit inquiry was a hard hit to my credit score.
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| 09/07/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Servicemember |
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While XXXX on military duty. Quicken Loans reported we did not pay our mortgage. This is not true. We proved the auto payment was made. We have disputed over and over. Finally we gave up and in exchange for an agreement by Quicken Loans representatives to remove the 30 day reporting we paid again. After one month negative info returned. We paid another additional payment and again the incorrect information returned. What s so frustrating is even if this was true we missed one payment. But it 's reported as 30 days every month we were disputing. So instead of XXXX 30 day late we have XXXX even though every month there was a payment received. It 's immoral that any organization can be completely unregulated with unlimited power to destroy lives. Lies over and over. Our lives destroyed. 30 years of faithful service to this nation. We have no rights. We want this information removed now. I 've filed a congressional. We will never stop fighting these despicable horrible people. When we allow banks the power to destroy soldiers while out the country we prove what kind of people we really are. XXXX XXXX
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| 10/13/2023 |
Yes |
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- Trouble during payment process
- Payment process
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Web |
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Rocket Mortgage put home into forclosure.. I reqested a reinstatment quote to bring mortgage up to date. I received quote on XXXX the amount due was {$7100.00} by XXXX XXXX XXXX I paid the {$7100.00} via debit card over the phone. I was told that I was current and loan was no longer in forclosure... call was recorded. I called to make my payment on XXXX and was told my home has an auction date for XXXX XXXX. I was told that the amount was not enough and that rocket mortgage reached out on XX/XX/XXXX via voicemail. This was 2 days after current reinstatement quote expired which i paid. Rocket Mortgage could not have taken the {$7100.00} payment without a current reinstatement quote. I took money from my retirement to bring everything current, after telling me they accepted my payment they reached out to tell me i owed more after the reinstatement quote expired. I am going to lose my house and be homeless. I did everything they asked and was told my account was in good standing. now im waiting on another reinstatement quote with fees I wont be able to afford. This is very unfair and fraudulent.
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| 10/27/2022 |
Yes |
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- Trouble during payment process
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Web |
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I assumed the mortgage of my late husband. The mortgage company is refusing to give me information I am asking for, allow online access to the mortgage documents, and allow online access to make payments. According to the law, when I assumed legal liability for the mortgage, I have all the same rights, privileges, and responsibilities my late husband had. Since he had the ability to pay online and view documents, thise rights convey to me as the assuming mortgagor as if I were the original mortgagor. I have paid this mortgage dutifully since my husband died almost a year ago, and now that I have assumed the mortgage, they are making it difficult for me to pay or access information and documents that I signed along with my husband on closing day. They are refusing to send paper statements to me, because my husband opted for electronic statements, but won't send them to me or allow me access to them online. I feel as if the company wants to pressure me to refinance into a more expensive, higher interest loan to make more money because of the rise in interest rates and the slump in new home loans.
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| 02/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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As discussed with CFPB officer over call, this is not a duplicate complaint and asked me to raise a new complaint.
As XXXX from Rocket Mortgage said during the loan estimate process, the XXXX dollars will be used to cover my loan origination fees, which was not levied during the loan procedure. Why customer need to pay if XXXX has not communicated to other loan office XXXX?
Q1. Please explain why the XXXX dollars listed under adjustment and credits in the loan estimate document were not applied at closing. If customer notify you for missing credits to you, why are you not reimbursing?
I simply want an answer to the above question, and I'm also submitting a complaint under the Texas Deceptive Trade Practices Act which need minimum 60 days. I have loan estimates from more than four lenders, but no one has shown me adjustments or credits, which is violation of deceptive trade practice. I have already provided all those details in XXXX. Also, I have raised complaint with Attorney general of Texas as well.
If you don't want to reimburse me that amount, please let me know reason for the same.
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| 10/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Last year Quicken Loans/Rocket Mortgage over-withheld for my Property Taxes by 78.4 %. When they re-calculated my mortgage payment, they kept the same payment even though the allocation for property taxes were 78.4 % above the actual number.
I questioned them by email ... attached. The robotic employees would not give me any satisfaction when I questioned the number ( they hide in their " XXXX XXXX '' ).
**See attached email** This year I just got my property tax bill and it shows that Quicken/Rocket Mortgage once again dramatically over-withheld for my property taxes to the tune of 45.8 %. Now granted that is an improvement, but that by far exceeds the legally allowed excess of two months extra of my escrow which would be $ XXXX x 2= {$1200.00}. The excess is about {$2100.00} or about 68.4 % above the allowable legal excess as I understand it. Granted it is better than last years 146 % in excess of the legal allowable excess ( {$3100.00} excess vs $ XXXX escrow or {$1200.00} for 2 months ).
Can you help?
This is a blatant violation and I imagine they are doing this to thousands of people!
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| 07/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I refied my home w Qicken loans. After a few months I got a letter dt XX/XX/2021 from Quicken in the mail indicating that the loan was being transferred to XXXX XXXX effective XXXX, 2021. I was also informed that XXXX would be contacting me.
It is now XX/XX/2021 and I have received no info from XXXX XXXX regarding the transfer.
I am hesitant to send my mortgage to a new provider without receiveing confirmation from the new provider XXXX. I have received no communication from XXXX regarding an account number or information for where to send the mortgage payamen. I have continuted to send my XXXX XXXX payment to Quicken.
I think it is wrong for Quicken to move so quickly at short notice to transfer mortgage payment. I think someone should be accountable to ensure that this handoff is managed well so that the customer, me, get assured that we have been transitioned correctly to the new provider. I am afraid to send mortgage to a new provider with just an address. I want an account number at the new provider so that I am assured that my payment is recorded correctly.
best regards, -XXXX
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| 11/14/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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In XX/XX/XXXX my wife and I refinanced a mortgage on a condo in XXXX XXXX, SC through Quicken Loans. At the time the property values were soaring and we wanted to pull out cash and refinance. Quicken offered us a loan product that kept the monthly payment low but we were not fully informed of the consequences when after ten years the payment jumped over a thousand dollars a month. After XX/XX/XXXX the property value dropped over two hundred thousand dollars from the appraised value when we refinanced and the property value has been lower than the loan balance ever since. Since Quicken sold the loan to a private investor and not a fed agency, we could not do a HARP refinance. We have asked the loan servicer, XXXX XXXX XXXX for a loan modification, but they have not provided an offer. Over the last eleven years, I have paid over two hundred thousand dollars in interest and principal and the current loan balance is only a few thousand less that where we started. This loan was a scam and should have never been offered to borrowers that did not understand the effects of negative amortization loans.
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| 05/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XXXX of XXXX we took out a mortgage with Quicken Loans Rocket Mortgage. We paid 25 % so we did not pay PMI and we could pay our property tax and insurance on our own. During Hurricane Irma XXXX my house and the fence around our swimming pool were damaged. The property tax increased and was in process of payment when to our surprise our mortgage lender sent us a notice that the {$1300.00} a month payment would no longer be accepted and we must pay {$25000.00} immediately to cover their forced placed insurance and taxes in advanced for the next two years even though our insurance was paid on time every month it now was to be replaced by a much more expensive policy and prepaid for 2 years because the property tax was late. This caused us to force see our recently purchased house at a significant lose and caused a major impact to our credit report because lender would not accept our payment unless we paid all of the prepaid insurance and taxes. Now our credit report reflects late payments and we can not be approved for a new loan even though we were never late with our mortgage or insurance.
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| 10/01/2020 |
Yes |
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- Trouble during payment process
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Web |
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As knowledge has been given to me, I have tried to verify the information with my lender in regard to the source of my loan. I have accused my lender of using my name and credit to generate a security fund and then lend me my own money. I applied for a loan, I did not sign up to be the source of a mortgage backed security. According to the knowledge I have obtained, my simple XXXX XXXX dollar ( $ XXXXusd ) loan request was transformed into a mortgage back security that produce XXXX XXXX and XXXX XXXX dollars ( $ XXXXusd ) from the Federal Reserve Bank and then another XXXX XXXX XXXX XXXX XXXX dollars ( XXXXusd ) from investors. I have requested a Securitization Audit from my lender with no reply. If my mortgage identification number has a security attached to it, then the knowledge must be true and my lender has me in debt with my own money and credit. If my lender used its own money, then no security will be found. If my lender can disprove my claim, then I will resume my payments. If my lender used my name and credit and had me pay myself, then I claim all XXXX XXXX XXXX XXXX XXXX Dollars.
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| 08/25/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I was set up to complete a mortgage with Quicken Loans INC. the third party appraiser, turned in an appraisal document with words mispelled, missing or incorrect information, and failed to fill out the certification that the individual was physically present at the property. Quicken Loans failed to contact me to get the matter resolved. I as an individual had to gather documents from XXXX, and local tax office to show the invalid information contained within the report. Quicken Loans failed to contact the consumer to update him of the process, the consumer had to reach out to Quicken Loans multiple times, and finally Quicken Loans in an email admitted that the XXXX party appraisal management company found that the comparable properties turned in by the consumer should have been considered. Quicken Loans after nearly a week and a half has failed to resolve the situation. Quicken Loans stated via telephone that the issue was the consumers fault. Quicken Loans has failed to refund any deposit made by the consumer. Quicken Loans has failed to follow any good faith gestures in their short comings.
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| 02/13/2017 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
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I refinanced my Mortgage through quicken loans. I feel that their practices are predatory. I was first told I would have no problem getting cash out. Well, a couple months into the process I was told that would not be possible, but I decided to continue, as I was told I could reduce my monthly mortgage payment. So after adding {$8000.00} back to my mortgage for closing costs, and going back up to 30 years, there is no change in my mortgage payment. So I gained nothing but a lower credit rating. Quicken miss calculated my home insurance and did not pay it when they bought my mortgage. I called them XX/XX/XXXX, and was told it would be " researched '' but as of yet, no research, and now the rep tried to blame me, because they called me but my voicemail was full. So apparently they needed to speak with me before they could begin their research, because XXXX reps was n't enough, I had to speak to a third. In the meantime, my house insurance was cancelled. It has been re-instated, but Quicken does not seem to want to take responsibility for their mistake, and want to put it on me as the consumer.
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| 05/21/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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XXXX promised that if they give me a 3 months break on my mortgage due to coronavirus my finances would not be affected and nothing negative would be reported on my credit report. Now I am trying to refinance and Rocket Mortgage says they can not help me at all because my credit history says NEGATIVELY that my account with XXXX is in forbearance.
So effectively XXXX lied to me and this is affecting my credit history negatively. Why was this reported to the credit agencies? I am very angry because it was a simple click on their website and now I am suffering more.
I still have a job. My sister in Hawaii used her XXXX income to help my parents, because of coronavirus she is not getting that income and that's when I stepped in, but if I knew there would be such huge consequences I would have found an alternative way.
So all in all so far I didn't pay 2 mortgage payments and I was planning to continue regular payments after 1 more month. My mortgage is only $ XXXX/month, but with this XXXX short coming I would be hurt for years and it will waste a lot of my time fighting them Please help.
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| 11/29/2018 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Quicken loans Inc. served me with a complaint for declaratory releif and judical forclosure of deed of trust. It is for a house my x-husband purchased after the divorce. It says i must appear or the other side will win. I have only a few days left. I am XXXX living on Social Security. Legal aide will not help. It says i am the defendent and i am a judgement lein claimant of record and may claim interest in the subject matter by way of a Domestic Relations Dissolution. Judgement was entered XX/XX/XXXX and may be found in official records in XXXX County courthouse. i do not have a form or know how to fill it out plus they want me to pay a fee. Any debts from the marriage was in the Dissolution of marriage and my x-husband XXXX XXXX was court ordered to pay.The divorce was XX/XX/XXXX. Quicken loans will not talk to me because i am not on the deed. I was served with all XXXX 's personal business even though we are divorced. Attorney General is just sitting on a claim it has not been assigned to any one they said to fill out the form online so i will get it in on time. I am running out of time.
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| 12/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I was preapproved for a mortgage on a home in NJ. I'm a first time home buyer with excellent credit and 20 % down for the purchase. Rocket Mortgage/Quicken Loans approved the mortgage and informed me there were no issues and we would close on time with no problems. One day before closing, Rocket/Quicken informs me of an issue with the home being in probate. I was not aware of this and 1 day before closing is not the appropriate time to tell me this. They then proceed to have the loan looked at by their research team who comes back and tells me the loan is no longer approved. This is 1 day before I close on the home. In addition this was a relocation and my goods being relocated were on schedule to arrive to the home after the weekend I closed. Due to Rocket Mortgage incompetence, I had to scramble to reschedule the relocation truck, cancel a XXXX reservation and track deliveries that were scheduled after the closing. I'm wondering how/why Rocket/Quicken can do this after approving me and after all their requests were approved by attorney review and title review. Can you assist in any way?
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| 04/20/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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Quicken Loans Inc .
Account # XXXX XXXX XXXX ( XXXX ) XXXX 2016, I had my insurance change my policy to lower my home owner policy.
This lowered my payment, the insurance company refunded me {$52000.00} by check and I forwarded the check to Quicken Loans as request by them. They sent notice of shortage in my escrow account. They requested a payment of {$470.00} or {$1000.00} ( monthly ) from {$960.00}. I called Quicken Loans spoke with supervisor ( XXXX XXXX ) on XX/XX/2016, who forward a request to ( XXXX XXXX ). After several phone calls from her, we agreed to leave the payment the same till a review in XXXX. This agreement was due to lower insurance rate, taxes and the mortgage insurance would fall off in XXXX and all accounts had been paid for the year.
I was notified XX/XX/2016 my payment had increased to {$1000.00}.
After email to XXXX XXXX, she replied I misunderstood that such was not the case, and they would review it again in XXXX. I would have to pay the {$470.00} to escrow or make the Payment of {$1000.00}.
There is no justified reason for this request ... ..
XXXX XXXX.
|
| 03/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Please refer to case number XXXX.
I am opening a new case as there is new information.
The dispute is around lot line adjustments. Rocket mortgage allows all types of lot line adjustments except the one I need to do. This is clearly prejudicial and harmful financially to me.
And I put in a complaint with XXXX XXXX, the owner of the loan, and they agree.
You may contact XXXX XXXX to verify. My case number is XXXX. XXXX presently says they will make an announcement, and clarity that servicer 's need to do this type of lot line adjustment. But there is no time frame and I need to start the project.
I want to trade land in the front ( I own XXXX XXXX ) for land in the back. Essentially, I own XXXX XXXX in front of my house and not my backyard. I am trading an equal amount.
Reason : the house was built in XXXX and there was not good surveying at that time.
Even though XXXX has told Rocket the announcement is coming, Rocket Mortgage refuse to move forward with my lot line adjustment and this is clearly prejudicial.
Please reopen the case.
Sincerely, XXXX XXXX XXXX XXXX XXXX
|
| 04/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have increased expenses from the COVID pandemic and wanted to apply for a temporary mortgage deferment as allowed after passage of the CARES Act. Quicken Loans is my servicer but XXXX XXXX owns my mortgage. Quicken 's website asked a series of questions then told me I am approved for a 3 month forbearance, however I would need to make a huge lump sum payment after the 3 months or go into foreclosure. Here is the language of their proposed mortgage forbearance : " At the end of your plan, youll have the option to extend your forbearance. This may be right for you if you need more time before resuming payments.
If you extend your forbearance, youll still need to bring your loan current when your plan ends. That means making all the payments that were paused during forbearance, plus any payments that were past-due before your plan began, if applicable. An extended forbearance means a larger amount youll need to bring current at the end of the plan. '' I believe this is not in line with the CARES Act and do not want to agree to a lump sum payment when there are other options available.
|
| 06/28/2016 |
Yes |
|
- Application, originator, mortgage broker
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|
Web |
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|
Quicken Loans Mortgage Company has been making credit inquiries on my credit report since XX/XX/XXXX. Quicken Loans are using a Company call XXXX to make inquiries on my credit report. Quicken Loans / XXXX are causing my credit score to decline from mid scores of XXXX down to lower scores of XXXX on my credit record due to their inquiries. I need this stopped immediately and my credit score returned back to XXXX+ score, prior to a mortgage loan they process for me doing that time.
Documents Quicken Loans would need Finance XXXX, XXXX XXXX XXXXXXXXXXXX XXXX XXXX/XXXX/XXXX at XXXX To XXXXXXXXXXXX Message body XXXX We would need : XX/XX/XXXX & XX/XX/XXXX Tax returns XX/XX/XXXX & XX/XX/XXXX XXXX XXXX paystub dated within the last 30 days Lease agreement for rental property.
XXXX Quicken Loans XXXX XXXX | Mortgage Banker Direct : ( XXXX ) XXXX | Toll Free : ( XXXX ) XXXX XXXX Cell : ( XXXX ) XXXX | Fax : ( XXXX ) XXXX | XXXX # XXXX Highest in Customer Satisfaction in the U.S. by XXXX. XXXX XX/XX/XXXX - XX/XX/XXXX Primary Mortgage Origination | XX/XX/XXXX - XX/XX/XXXX Mortgage Servicing
|
| 10/12/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I called into the company to get a rate quote. They gave me a rate quote that seemed like the pricing was quite a bit higher than normal. I told them I wasn't liking the fees, but send me a loan estimate so I can see what everything was involved. That was Friday XX/XX/XXXX. It is Monday and I was given an option to use a text number for the agent to communicate. Now all of a sudden they say I wasn't eligible for a mortgage so they will NOT send out a loan estimate. Before I said i didn't want to pay all of those fees they said everything was ok, but the fees were high. Now that I said I don't want to pay the fees, they say I was ineligible and will not produce a Loan Estimate. The loan officer will not give me a supervisor 's number and when I called the 800 number, I couldn't get a hold of any supervisor. This is frustrating and should be illegal to run credit and not provide a loan estimate because they didn't like the terms. Tomorrow is the third day legally they would need to supply the loan estimate, but from the non-response of the loan officer, I do not think I am getting one.
|
| 11/30/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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|
On Tuesday, XXXX XXXX, 2018 at XXXX EST, I received the Closing Disclosure from Quicken Loans to sign off on. I was scheduled to close on XXXX XXXX at XXXX EST. The closing cost stated on the closing disclosure that I signed was {$24000.00}.
At the closing table on XX/XX/XXXX, the closing costs had risen without being brought to my attention to {$29.00}, XXXX. I was told that the reason for the change was that the title transfer tax was not listed on the Closing Disclosure that was submitted to me for signing. This change was never mentioned to me until I was at the signing table.
On XX/XX/XXXX, Quicken refused to rectify the situation and I did not close on the house. The title company told me, the day of signing and numerous times since, that this is a fine tolerance cure that I should file a complaint over.
On XX/XX/XXXX, Quicken offered to credit my closing costs with {$1200.00}. I closed on the house XX/XX/XXXX with this credit applied only because I had received numerous threats from my realtor ( who was assigned to me by Quicken ) that I would be sued if I did not close.
|
| 08/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Rocket Mortgage is charging me PMI insurance.
They refuse to take it off.
I was told at closing that the PMI would drop off once I was at 20 % equity.
My house was recently appraised at $ XXXX and I owe $ XXXX.
The appraisal on the house at closing was XXXX so even at this appraisal amount I am at 20 % + equity in the home.
Rocket Mortgage then said that if I got an updated appraisal that the PMI would then drop but they canceled the XXXX with no explanation.
Today the rep said that I have to pay PMI until XXXX. This is so ridiculous. And they said that I signed on for this which I can tell you I did not.
I was told once my payments put me over the threshhold that it would automatically drop. Rockert mortgage said today that that was wrong and that I should have been told that.
Why am I paying PMI when I'm at 50 % equity in my home at this time.
Rocket now said that I have to get them a letter with receipts on all the improvements I made along with an Appraisal and Maybe, just maybe they will drop the PMI and if not I am locked into paying PMI until XXXX.
This is crazy.
|
| 10/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
I applied for a mortgage refinance with Rocket Mortgage/Quicken Loans. I am at 95 days since application and the closing was scheduled for Friday, XX/XX/2020, at XXXX XXXX PT. The signing agent did not show up and after attempting to determine what happened after speaking with 10 different people at Rocket Mortgage trying to figure out what happened, another agent was rescheduled for the same day at XXXX XXXX PT. Again, the agent did not show up and there were attempts to reschedule the closing and signing agent on Saturday, XX/XX/2020. Again, there was a problem with closing due to lack of communication and preparation between Rocket Mortgage and the servicing company XXXX, so closing and another signing agent was yet again rescheduled for Monday, XX/XX/2020, at XXXX XXXX PT. The signing agent arrived without my closing papers. In addition, there were also several delays in the documentation verification due to a " technical glitch '' that delayed the process by over a week. Rocket should not be advertising services that it can not deliver in a timely and professional fashion.
|
| 05/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
During the XX/XX/XXXX firestorm, we fought and saved our house with minor damage to the structure. However, there was significant damage to ancillary structures that we built with our own money, after receiving the initial mortgage from Quicken Loans. Our loan amount is less than 20 % of the appraised value of our home, so the company has more than enough equity protection. Our insurance company is XXXX, and they have been extremely cooperative in this process. We have " replacement value '' coverage with them. They have given us checks for the depreciated value of the two buildings in our name and in the name of Quicken Loans. Quicken loans has retained approximately {$7500.00} of that money. To collect the difference between the depreciated value and the cost to replace, the policy requires us to pay, out of pocket, to replace the lost structures. As we do this, we receive reimbursement from XXXX, but with Quicken Loans as an additional payee. We simply can not get Quicken Loans to reimburse us. We can not get answers from them unless we call, and the wait times are ridiculous.
|
| 08/01/2022 |
Yes |
|
|
|
Web |
Servicemember |
|
I applied for a mortgage with Rocket Mortgage in XX/XX/2022. The loan was pre-approved and I purchased a home in XX/XX/2022. The house was supposed to close on XX/XX/2022. I was told by my broker on XX/XX/2022, the loan was cleared to close and that the mortgage closing team had contacted the lawyers to set up the time and place. this was a lie. The lawyers never received a clear to close or any contact. XX/XX/2022, I contacted Rocket Mortgage and they are not ready to close on XXXX XXXX. I was also told on XX/XX/2022 that the underwriters contacted my insurance agent XXXX times to change the effective date of home owners insurance to XX/XX/2022. My agent, XXXX, never received any contact from them. I changed the date myself. Throughout the process my mortgage broker has blatantly lied to me several times and delayed the loan due to errors by Rocket Mortgage. The latest is asking for a XXXX year residency history 3 days before closing. Information which they already had. I have contacted them to investigate all the problems and am awaiting a return call today on XX/XX/2022.
|
| 10/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I have a mortgage loan with Rocket Mortgage. I requested a modification to the title because of an boundary line adjustment. The title company required a modification. They won't process the modification unless I refinance the loan. I paid for the additional land with my own proceeds and do not require a loan for the additional property.
This has significant financial implications. The cost to refinance is close to $ XXXX and would require me to restart my loan to Year 1. I don't have the means to shorten my loan to 15 years. So I will now have to pay more interest and increase the balance of my loan in exchange for a simple modification to the title showing a new boundary line.
What should be a simple modification to the title to show that my lot has gained 75 feet -- it is literally moving the line on the map plot. There is no risk to Rocket Mortgage, in fact, the value of the property appreciates due to the addition of more land.
People should not be forced to change their entire financial plan, go further into debt, to accommodate this type of policy. Please help.
|
| 06/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I filed for a refinance loan with Quicken Mortgages. We discussed fees, appraisal and PMI insurance. I was told that my mortgage processing fee would be {$100.00} and I would not need an appraisal. When I reviewed my costs, there was a {$900.00} loan processing fee and {$600.00} appraisal fee. When asked I was told that I would need the appraisal and there would be a {$500.00} good faith application fee. My home on XXXX is valued at over two times my current loan value and I believe XXXX is low as the square footage is wrong.
The lender will have the home appraised at way below market value so they can charge PMI insurance. The appraiser will come loaded with the proposed loan value and guess what, this is where the appraisal ends up. How do I know this? because this has already happened to me. once the appraisal is done by the lender 's choice, you are unable to argue it. It is a scam between the lender and the appraiser so they can they increase their fees and payments. Why is the homeowner not allowed to get an appraisal done, why is this controlled only by the lender?
|
| 02/16/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
1. The mortgage company is collecting more tax than what is my assessed property tax.
The mortgage company informed XXXX requires the mortgage company to collect my property tax. When I notified the mortgage company of their error multiple times, the mortgage company refused to adjust the tax collection to my assessed taxes. It appears to me the mortgage company is abusing their role with XXXX. Hopefully it can be seen the XXXX XXXX, 2016 Escrow Account Disclosure Statement shows a property tax payout of {$1000.00} with a false estimate of {$2000.00}. Clearly, it is a false statement to claim there will be a {$2000.00} payout will it will actually be {$1000.00} from the submitted tax assessment from XXXX XXXX.
2. The mortgage company initially collected all my information, told me I was qualified for a mortgage, locked in a rate at a 30 year fixed mortgage, repeatedly extended the closing time and then said it would need to be changed to an adjustable rate mortgage. I made multiple complaints to supervisors and executives but, received no response to any of my complaints.
|
| 10/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
Rocket Mortgage underwriters issued a mortgage {$120000.00} to me for XXXX XXXX which included taxes and insurance with an interest rate of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Now, last month, they decided to raise it ( without taxes or insurance prices going up ).!!!!! XXXX and XX/XX/XXXX they increased to XXXX XXXX.
It seems they initiated the numbers with only half of the insurance costs to make it look favorable to me, the purchaser, of the mortgage. By the way, XXXX did this to my son 's mortgage, around the same timing!!!
I believe they may have done this to thousands of customers for their own financial gain and that's why I'm writing to you. On my closing documents I see that they only indicated half of what the insurance costs actually are. Underwriters are methodical and perfectionists. Besides, they couldn't have done this to me and my son with XXXX different banks, XXXX and Rocket Mortgage.
This behavior affects the mortgage industry as they monopolize the public and make the industry look bad. They kept me from shopping around. Please audit them!
|
| 07/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
In XXXX, I applied for a mortgage from several companies, including rocket mortgage. The Rocket mortgage representative identified themselves as XXXX XXXX, XXXX # XXXX. They said over the phone that I would be able to get a ~6 % interest rate by buying points at a significant discount. I asked to see this laid out in writing. He pressured me to pay {$500.00} over the phone so that I could lock in the rate he was verbally quoting, without putting it in writing. He said that we wouldn't be able to put the discount in writing, and sent me the quote without the discount.
When my partner asked about what the interest rate would be without paying for points, XXXX did not present that to me, or my partner. Instead, he said that the breakeven point for paying these points would only be a year. When we calculated what the actual breakeven would be, it would have been 4 years.
He deliberately mislead me to try to get me to buy the points by underestimating the tiem to break even.The also misled me as to what the real cost of the loan was due to his lying about a " discount ''.
|
| 08/31/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
on XX/XX/XXXX I sent Quicken Loans a letter asking them to investigate the inconsistent information that has been reported to all 3 credit bureaus.I sent them the information that is stated below. On XX/XX/XXXX I received a response from Quicken Loans saying they completed a secondary review of the account and they did not find any errors in the reporting. If there were no error 's why am I seeing inconsistent data across all XXXX credit bureaus?
XXXX Account # XXXX Monthly Payment {$1800.00} Date Opened XX/XX/XXXX No. of Months ( terms ) XXXX Payment Status Late 120 Days Last Reported XX/XX/XXXX Date Last Active XX/XX/XXXX Date of Last Payment XX/XX/XXXX XXXX Account # XXXX Monthly Payment {$0.00} Date Opened XX/XX/XXXX No. of Months ( terms ) XXXX Payment Status Foreclosure Last Reported XX/XX/XXXX Date Last Active XX/XX/XXXX Date of Last Payment XX/XX/XXXX XXXX Account # XXXX Monthly Payment {$360.00} Date Opened XX/XX/XXXX No. of Months ( terms ) XXXX Payment Status Late 120 Days Last Reported XX/XX/XXXX Date Last Active XX/XX/XXXX Date of Last Payment XX/XX/XXXX
|
| 08/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Older American |
|
I am in the process of obtaining a Home Equity Loan to make some repairs and upgrades to my home and eliminate nearly all of my unsecured debt. When a credit report was pulled it showed Rocket Mortgage was reporting three 30+ day lates. I disputed this and Rocket that the listing of 3 30+ day lates was correct. I have since downloaded their loan history from their website and a review of the payments shows that, in fact, there was only a single 30 day late. When I disputed the error via the CRA the response I received was that Rocket falsely stated the information was correct. The loan history I downloaded shows that there was a single payment received 30 or more days AFTER the due date. I am including the last 12 months from the loan history I downloaded from Rocket Mortgage and it shows there was a single 30 day late in XXXX of XXXX. They are reporting XXXX day late payments in both XXXX and XX/XX/2023. The loan history shows that for XXXX and XXXX two payments were received in each of those months and the second payment was received on or before the end of the month.
|
| 06/20/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I was notified by mail on XX/XX/2018 that my mortgage loan was purchased by XXXX XXXX on XX/XX/XXXX My original mortgage was through Quicken ; I closed on my new home XX/XX/XXXX. My loan was only with the original company I CHOSE for LESS THAN 2 MONTHS! Upon conducting some research, I learned that legally both the old and new servicer must notify me about the transfer of my servicing rights no less than 15 days before the effective date of transfer. I never received the servicing transfer notice, so I'm filing this complaint with the CFPB. Additionally, XXXX XXXX couldn't even be bothered to update my mailing address to the purchase address ( this should be a given, common sense! ) so I received the notice of them purchasing my loan over 30 days after it was sold because not only was it sent to my old address but it was sent out on XX/XX/XXXX. This is not right, these huge corporations need to be held accountable for the ways they take advantage of everyone! When is the corporation going to be held accountable/responsible and where is the protection for the consumer??
|
| 01/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/XXXX I was set up for an introductory meeting with a Mortgage Banker from Quicken Loans, that was set up as a referral from my co-worker. The call started at XXXX MT and immediately the Banker, XXXX XXXX ( XXXX XXXX XXXX ) started asking me questions about my current mortgage and gathering information from me he needed to qualify me for a refinance. He asked for my Social Security Number and said it was so he could see my current loan information ( outstanding balance, rate, etc. ). He proceeded to ask more personal questions. I stopped him and asked if he was planning on doing a hard or soft credit pull - he proceeded to tell me that " he has already done a full credit pull ''.
I contacted credit disputes at Quicken Loans and they said they will not reverse the credit pull.
I never approved a credit pull. I've never refinanced ( I was a first time homebuyer in XX/XX/XXXX ) and never worked with Quicken Loans. I feel taken advantage of by cut-throat sales tactics fear the long term loss of buying power as a strong lender created by a lower Credit Score.
|
| 08/17/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2019my credit monitoring company informed me that a hard credit check had been pulled on out credit rating. Upon investigating I learned that our mortage company, Quicken Loans,had pulled it because they wanted us to refinance our home. They called my husband at work to discuss this with him and proceeded to read from the report, never mentioning that it was a hard check. They never asked for permission to do this.On the XXXX XXXX they called me, not my husband regarding the same issue. This was after my husband sent an email stating we were not interested. I gave this person, he said his name was XXXX XXXX, after telling him we were not happy about them pulling the credit check that no further conversation was going to happen. Any communications was to be in wrting. I eventually talked to an XXXX XXXX and was told that she would look into it and get back to me. As of today I have only gotten an email with her phone number. After talking to a loan processor at a bank I learned that this was not supposed to happen, and said I should file a complaint.
|
| 08/12/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I was awarded future Mortgage payment for next 12 months from DEO HAF program.
Received award letter on XXXX, XXXX.
XX/XX/XXXX uploaded my HAF Award letter to Rocket Mortgage portal.
XX/XX/XXXX, XXXX and XX/XX/XXXX - I called and asked them status of payments from HAF program! Which they sent out XXXX XXXX.
Rocket Mortgage Represantatives keep telling me there are NO payments from HAF program untill today! They asking me about date and check numbers from HAF sent to them?, ( I dont have any specific answers Rocket Mortgage requisting from me since HAF couldnt provide any information ). Also keep telling me to call DEO HAF about the check number and date they sent?!
I was told Rocket Mortgage about exactly HAF told me which were They sent out the checks on XXXX XXXX.
Its been 12 days since HAF sent funds to Rocket Mortgage but Rocket Mortgage has NO Answers, No funds, No answers for me. Its been very frustrating that No one has any answers for my fund.
DEO Haf told me that Checks sent out XXXX, But Rocket Mortgage claiming they have not received any funds.
|
| 09/27/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Ive been in forbearance, I called the mortgage company to start payments XXXX XXXX.I finally got a job after this XXXX they said they were deferring my forbearance payments and start payments again on XXXX XXXX.they said someone would come to my house to sign paper.I agreed it gave me a extra month to start payments back up. nobodys contacted me this was on XX/XX/2021 .so I called back on XX/XX/XXXX, lady said they couldnt find anyone to come to my home to sign papers .then she said would have to have my ex-husband who Ive been divorced almost 4 years he is no longer on the deed I got the house in the in the divorce.Hes an XXXX man I have no idea where hes at so then she began to tell me then I could not do the deferred payments and then I would have to have {$13000.00} by next month or I would go into foreclosure.they did not state this on XX/XX/XXXX, I sent over court papers from the divorce and deed signed off .I want to keep my house, and agreed to start payments on XXXX .she told me today there was no way around this find the ex or lose house .rocket mortgage
|
| 06/15/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I was told I was behind on my escrow account and taxes. My home insurance was cancelled without my knowledge, however, I received a letter Saying they cancel it due to default. I called my mortgage company ( rocket mortgage ) to see if I can keep my mortgage rate the same and I was told by XXXX, a representative there that I would have to pay XXXX. Dollars. I paid this and my mortgage bill which was XXXX. However, a couple of days ago I am sent a email saying my mortgage is XXXX, I wrote to this company before and didn't receive any help last month, it was about 2000 rocket mortgage trying to make me pay every month. Why did I pay XXXX to keep the payment down. But it still with up. I am charged almost XXXX for home insurance by rocket mortgage, but I had insurance through XXXX XXXX that was canceled through their neglect, once my home was burned down. This is unethical because, every year they try to find a way to rise my mortgage payments. I am A XXXX percent XXXX veteran that doesn't suppose to be paying taxes. And my Escrow account is not being properly used.
|
| 04/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Problem with fraud alerts or security freezes
|
|
Web |
Older American, Servicemember |
|
XX/XX/XXXX Rocket Mortgage created & approved a mortgage for {$100000.00}, account XXXX. The loan was on XXXX XXXX XXXX, XXXX yr old, & unqualified co borrower XXXX XXXX XXXX. The co borrower is not, was not qualified for this loan, Rocket Mortgage took advantage of XXXX XXXX, who passed 9 months later. XXXX XXXX was frail & obviously in declining health. XXXX XXXX passed XX/XX/XXXX. This loan should never have taken place, it caused tremendous grief & worry for XXXX XXXX. He had paid cash for the property at XXXX XXXX XXXX XXXX XXXX Ga XXXX on XX/XX/XXXX. XXXX XXXX did not know how to turn a computer on much less go through an online mortgage. The co borrowers section of this mortgage should be reviewed & Rocket Mortgage be held accountable for approval of a false application.
XXXX XXXX was frail in health. He was of sound mind, but did not understand the process or the consequences of this loan.
If in fact the loan does not have a co borrower listed, Rocket Mortgage is illegally keeping the account open. Rocket Mortgage has been notified XXXX XXXX passing.
|
| 04/03/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2019, an agent called from my mortgage company, Quicken Loans ( aka Rocket Mortgage ). He claimed that he wanted to see if there was anything we needed. I said I believed my loan balance to home value ratio met or was near meeting the criteria for removing private mortgage insurance ( PMI ). He didn't answer my questions about PMI, but took our information and said he would check into it.
A few days later I received an alert that he ran a hard credit check, and I also found he started a loan application. I did not authorize a hard credit check. I also did not initiate, authorize, or want a new mortgage. I only intend to be in the house for another year or two, so it doesn't make any sense.
I have communicated with the company multiple times. Their agent has agreed that it is not a good course of action, yet they persist in pursuing the bogus application for credit, and refuse to reverse the credit check even though I never authorized it.
It feels a lot like what XXXX XXXX was doing -- creating bogus applications on existing customer accounts.
|
| 10/13/2017 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I have switched my home insurance to XXXX in XXXX. Quick Loan escrow made a payment to XXXX on XXXX XXXX in the amount of {$1100.00} and got a refund back from XXXX on XXXX XXXX because the payment was to the wrong XXXX. I was not aware that the payment was to the wrong place and refund was received until I got the cancellation notice from XXXX. I called Quicken Loan escrow on XXXX XXXX and they assured me that the correct payment will be sent out via overnight mail. I received a final cancellation from XXXX again, as the result, I had to pay out of my own checking account in the amount of {$1200.00} as the result of late payment. I called Quicken Loan escrow again to find out the status of the payment. Apparently Quick Loan escrow sent out a check in the amount of {$1100.00} on XXXX XXXX in the regular mail instead of overnight. As the result of Quicken Loan escrow. I end up paying additional late fee and the risk of cancellation on my home insurance policy. Quicken loan not only did n't pay my home insurance on-time, it was also paid in the wrong amount.
|
| 02/10/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
Servicemember |
|
The intent was to have an associate of Quicken Loan/Rocket Mortgage contact me about my online inquiry. This is the reason when asked for my SSN and Birthday of my wife and I, I entered incorrect numbers for both. For example when asked my SSN I entered XXXX and my wife 's as XXXX along with incorrect birthdays. ( XX/XX/2020 ). Later I received an alert that a hard inquiry was ran on both our credit. On XX/XX/2020 I called Quicken Loan/Rocket Mortgage and spoke with their Presidents Club Resolution Advocate. I was told because I hit the next button online I authorized them to check my credit. They only need a persons name, address and birthday to run a credit check. I informed the person that I did NOT give them our birthdays and that I did NOT authorize them to run a credit inquiry. I informed them I thought this was a fraudulent act. The person told me to file a police report and then emailed me her contact information to forward a copy of the police report. -- -- -- -- -- -Nothing Follows -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -
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| 07/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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In XXXX of 2020 I was going not be able to pay my XXXX mortgage payment. I reached out the company proactively to try to get some help and get back on track. So let me be clear, at that time I was not 30 days or more late on my mortgage.
The quicken loans representative came up with a loan modification plan. This plan included 4 payments in XXXX, XXXX, XXXX, and XXXX. I have made all of those payments except the XX/XX/XXXX payment as that date has not occurred yet. I am not allowed to pay in advance. The payment must be auto-deducted from my bank account on the prearranged date.
My issue is that even though I was never 30 days late, and I have made all the agreed upon payments, today I received notice that Quicken loans has been reporting me as 90 days past due to the credit agencies. Again at no time have been that late on my mortgage. Meanwhile Quicken Loans, also know as Rocket Mortgage have been taking my money on a plan I can not deviate from.
How is it legal that I can both pay them on time and they can still report me late? That's my issue.
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| 06/26/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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We locked in a closing date, and were informed by our realtor ( not Quicken, our lender ) on the day of close that our date had been postponed. So we had to scramble to find housing as we sold our house on the same day. We had to turn in a form saying that we had n't taken out new credit.
Then, our lender, because they postponed our close date, can change our origination fees because our rate lock expired. So now our origination fees and closing costs have increased almost $ 3K from our original GFE. Our seller is anxious and ready to drop the deal. We do n't have a home and now may not be able to close.
It seems as though Quicken postponed the close date in order to up their fees to us. They did n't communicate the change in close date to us in a timely fashion ( or at all, we had to contact them to confirm ) and then their fees and rates changed in the days following the original close date. On the 'new ' GFE, they held the interest rate and made us pay points without informing us before we asked them for the HUD form. Fishy and fraudulent at best.
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| 10/05/2022 |
Yes |
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- Trouble during payment process
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Web |
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Rocket Mortgage XX/XX/XXXX I attempted to refinance only to find out Rocket Mortgage submitted a forbearance loan in my name for XXXX I have never signed a forbearance loan of that amount 3 payments should have been put on my loan during covid.
I filed bankruptcy XXXX, my attorneys assured me they had filed for the reconsideration for my mortgage after the bankruptcy they would start reporting again to the credit bureaus. Rocket Mortgage refused to report to the credit bureaus stating that my attorneys sent the reconsideration letter after the bankruptcy was completed, I had personally had my attorneys faxed a certified copy 5 times to Rocket Mortgage.
I filed bankruptcy for the XXXX that Rocket Mortgage was asking for for foreclosure filing fees the put the amount back onto my mortgage payments. The worst of all this is I was just awarded a grant from AZ Mortgage Assistance Fund for XXXX send to Rocket Mortgage XX/XX/XXXX Rocket mortgage got the check and applied the funds to whatever they wanted and can't state why or what funds were applied too
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| 04/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
Servicemember |
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I saw on my credit report that Quicken Loans had made a hard inquiry on my credit on XX/XX/XXXX. I called to contest this because my husband had just passed away on XX/XX/XXXX and there is NO way I was inquiring about a loan at that time. The resolution advocate told me the name of the agent and said that all of my personal info was given to her on that date and I supposedly gave approval to pull my credit. Again I explained my current situation and strongly denied her account of this matter. I also admitted that I DID speak with this agent, and I did give her all my personal info and consent to pull my credit BUT not in XXXX of XXXX, but in XXXX or XXXX of XXXX. I have followed up with several emails ( I have all of them ) on the last one I requested proof with either my signature or voice recorded approval of mine. Her response to me was " We don't have to provide any proof to you, this is proprietary info to Quicken Loans, If you feel this was fraudulent, you can file a police report! Don't I have any rights? Isn't my credit info proprietary to me?
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| 02/06/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XXXX is our current mortgage company and in the process of applying for refinancing they did not provide adequate guidance in that process. The loan officer would give us lists of things to do, such as paying things down, and closing open disputes in order to get our credit up to complete the loan process. In doing so they would repull our credit everytime and give more guidance. The process was horrible. So we decided to use Quicken Loans since they provided proper advice in helping us correctly. During this process we lost our loan capability due to a 5 point credit score drop over the entire process that involved almost 10 credit pulls combined by the 3 companies. That unprofessional guidance along with greedy loan officers has caused us to spend thousands paying the things off they asked us to pay and left us with no refinance to regenerate the money we lost in the process. We have made our house payment the last 7 years without missing a single payment and jow are denied based on 5 points in a system they abused through too many credit inquiries.
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| 03/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
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I'm behind with my mortgage payment due to employment issues. I finally was able to secure some funds from relatives to catch up with my mortgage payments. When I called them asking for help, they said, they'll send me the reinstatement quote and how much I owed them. The first reinstatement quote was for XXXX on the past due payments with {$2900.00} for the late fees and cost which I thought was excessive. Regardless, I miss the date by 10 days because it takes time to try to collect the fund needed from families. When I was ready, I contacted them again requesting help and they said they'll need to regenerate the reinstatement quote since I missed the first one. This time, the added additional {$12000.00} for the fees and costs with list of charges with fees they already charged me on the first reinstatement quote. Now my past due is double. I got the feeling that they have no interest in trying to resolve my issue other than making money for themselves which I think it's absolutely excessive and illegal. Please help before they foreclosed my house.
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| 10/25/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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I got behind on my mortgage over two years after my ex-wife and I decided to split. I experienced a significant loss of income when we separated which is why I fell behind. Our divorce has been ongoing for the past two years and was just finalized last Thursday on XX/XX/21. I am now just trying to rid myself of the financial pit that I am now in. I know that I do not make enough to keep the house and do a loan modification so I am trying to get the mortgage company to settle. I have a buyer that has made an offer, which I submitted to Rocket Mortgage but I have not received formal confirmation that they will agree to stop the foreclosure auction and review the offer. I really want to avoid the house from foreclosing because my credit has plummeted due to the debt from my divorce so I can not afford to take another credit hit. I won't be able to buy or rent if that happens. I need some help in reaching a manager or someone that can help provide confirmation that the offer will be reviewed so that I can have the time needed to get this short sale done.
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| 09/11/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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On XX/XX/2018 I received an unsolicited call from a lady with Quicken Loans. While she was on the phone she ran a credit report on me after I told her not to. She also assured me that nothing she was doing would affect my credit report. Later the " Hard Inquiry '' showed up on all three credit bureau reports under " XXXX XXXX XXXX. I contacted XXXX and they told me XXXX would have to send them a certified letter before they would remove this. I called XXXX and was told it was Quicken Loans problem not XXXX and they would have to remove it. XXXX again told me the letter would have to come from XXXX. I have tried repeatedly to reach someone at Quicken Loans about this and no one seems to have any idea who I need to talk to resolve this. I think this is very unethical that these people can just report this on your credit without some checks and verification. I every company I have ever worked for we had to have a signature on an authorization form before we pulled someones credit. I need this to be removed from all three bureaus as it was not correct.
|
| 06/03/2016 |
Yes |
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- Settlement process and costs
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Web |
Servicemember |
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On XXXX XXXX, 2016 I signed the contract to buy a property from XXXX. I justifiably relied on QUICKEN LOANS representations that it would supply the XXXX realtor with the appropriate VA Amendatory Clause and escape clause. However, QUICKEN LOANS supplied the realtor of XXXX with a VA clause that is categorically false and without an escape clause. The QUICKEN LOANS clause includes language that is materially different than the Department of Veterans Affairs ( " VA '' ) requires, to wit in relevant part : "... UNLESS THE PURCHASER HAS BEEN GIVEN IN ACCORDANCE WITH HUD/FHA OR VA REQUIREMENTS A WRITTEN STATEMENT ISSUED BY THE FEDERAL HOUSING COMMISSIONER, DEPARTMENT OF VETERANS AFFAIRS OR A DIRECT ENDORSEMENT LENDER, SETTING FORTH THE APPRAISED VALUE OF THE PROPERTY OF NOT LESS THAN [ the agreed upon purchase price ] ''.
This language directly contradicts the language required by the VA in relevant part to wit : ".... if the contract purchase price or cost exceeds the reasonable value of the property established by the Department of Veterans Affairs. "
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| 06/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am refinancing my mortgage. I started the process with Quicken Loans. The initial disclosure was what I expected. The final disclosure was drastically different with less cash out, I wanted to know why so I read it.
They added on discount points ... however my rate was the same, no discount. They had me at a 4.5 % rate with 2 points at about {$7000.00} tacked on. So not only was the rate above average at the time, but they were also charging me for it.
I went to another company and got a lower rate with no points.
The reason for my complaint?
1 ) They added it on at the end 2 ) The discount points are supposed to be bought in an agreement for a rate discount, there was none, I was given that rate which was above average and was never asked if I wanted to pay points to lower the rate.
Is it illegal to charge discount points on a mortgage when the client is not made aware, and no real discount is given for paying said points?
It seems like what would be an illegal practice to charge discount points without giving the discount on the rate
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| 09/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
To Whom this may concern, It happened again today, ( XX/XX/2021 ) at XXXX XXXX my husband got a call regarding a refinance on our home. Rocket Mortgage calls several times a day and typically he either doesn't answer or he hangs up on them. But because they called at XXXX XXXX, he answered and thought there was a problem in our family. The woman was very aggressive and spoke to him for 52 minutes. My husband is XXXX and does not make financial decisions for our family. He is an easy mark because he gets confused and believes what people tell him. They call daily, even on the weekend some days up to 5 times a day.
They don't listen to him saying " No '' they just keep calling. I think this is very aggressive sales tactics and Elder Abuse. I have spent half the day talking to him about this sales tactic and he finally admitted that they confuse him. This must stop. Please have Rocket Mortgage stop calling us to refinance. We already have a mortgage through them and that is enough.
I don't know what else to do but to complain. Please make it stop.
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| 07/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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This is a complaint about Quicken Loans. The Loan company collected all the information from my application, performed a credit pull to check my credit score. I was applying to get a mortgage loan from them for a property I want to purchase for {$820000.00}. They knew I had a competing offer from XXXX XXXX XXXX and mentioned that they could offer a more lucrative deal to me. Upon completion of all my details, they called me up and offered a slightly better deal than XXXX XXXX XXXX. But when I asked them to send me the details they had mentioned on the phone, the agent refused. I then told them that they had pulled my credit report and are obliged to respond to my request. They initially refused to send me any offer. Then their manager called and sent me an irrelevant offer where I had to pay {$20000.00} for credits that we had never discussed before. By trying to keep the offer details to themselves, they tried to prevent me from shopping around and also comparing their offer to the one from XXXX XXXX XXXX and engaged in shady business practices
|
| 05/21/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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Quicken Loans pulled {$310.00} out of our checking account and put it into our escrow account without our consent. When I brought this to their attention on XXXX/XXXX/16 they admitted that it was their mistake and they would make it right, however all I get is the run around that they are looking into this and I was supposed to get this money returned within 72 hours into our checking account and I still do not have the money! I called again on XXXX/XXXX/16 and again was given the runaround that some other team will look into it on Monday XXXX/XXXX/16. I need this money! It took them but a nano second to take the money from my account, now why ca n't this be taken care of as fast? I am sitting with {$2.00} in my checking account and really need this money! This amounts to theft in my eyes and fraud! That they can go into someones checking account and take money out without consent and then give the consumer the runaround to get their money back is just not right! I do n't care how nice they are on the phone! I want my money and I want it back now!
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| 08/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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I closed on my home last year on a existing property kin XX/XX/2022. The mortgage payment was approved for {$1500.00}. My mortgage has been sold three times and is was with originally Rocket Mortgage, then XXXX, now XXXX. XXXX XXXX is increasing my mortgage payment now t {$2700.00} that is XXXX difference in monthly payment. The taxes were incorrectly calculated with the original lender and not in good faith. I dont even know where they got the calculation of taxes but it was far more than what they stated which now i am in a situation that is messing up my mortgage monthly payment. XXXX XXXX has approved me to stretch it for three years to pay back but it reduces my monthly payment to XXXX this still increases my mortgage payment to over XXXX dollars i do not have. I need rocket mortgage to be penalized for fraudulant actions and adjusting the loan just so i can be approved but not taking into the account the real amount i qualified for would not been practical with my XXXX. Now i am in a situation that is not good for me nor my XXXX children.
|
| 10/06/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I have noticed that interest rates for mortgages have been falling since I purchased my home and began an inquiry through the rocket mortgage app to get information on my current loan which they are the services of. I started on the app about a quarter before midnight, but due to incorrect information about me having another lien and no one available to speak to in customer service at that hour I left it as is with no desire to continue. I never submitted any application as the information they had was wrong and I did not want to further the process. This morning XXXX I see that there is an application requiring documentation on my end which was not my doing. I also got a text message from a banker at quicken loans rocket mortgage offering me his assistance but I never solicited that either. I called rocket mortgage customer service after receiving a XXXX XXXX and XXXX XXXX notification of a hard inquiry on my report. Upon trying to communicate with the banker about the inquiry he gave me incorrect information in attempt to get me off his back.
|
| 02/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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|
Web |
Older American |
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I have found that there are multiple abuses on the inquiry sections of my credit report knocking down my score from XXXX XXXX XXXX to XXXX! Quicken Loans went into my report onXX/XX/XXXX again on XX/XX/, XXXX XXXX XXXX XX/XX/ again XX/XX/. XXXX XXXX XX/XX/ again on XX/XX/. This is abuse I think they are trying to keep me from buying a house in the area. I was told I don't have a credit score, which is a lie. XXXX XXXX gave me three fico scores in XXXX XXXX XXXX, XXXX XXXX and XXXX XXXX. I received these scores over the phone from XXXX. I lost the house that I was interested in buying over this playing around with my score. I want my points back. This was a great disservice and even though I have a 40 year credit history through XXXX XXXX XXXX it doesn't appear on my report. So I started over again with XXXX and I have a XXXX XXXX Credit Card 4 months ago. My score was just updated to XXXX XXXX XXXX, XXXX XXXX had this abuse not happened I would be well into the mid 700 's, since I have no derogatory marks against my credit or late payments.
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| 11/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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|
Rocket Mortgage continues to have inefficient processes for determining the upcoming escrow dues to payable parties such as the tax collector. I received a notice of tax dues from my property appraiser 's office with XXXX potential sums, none of which add up to the total sent by Rocket Mortgage to my tax collector 's office ( they sent {$2300.00} on XX/XX/22 ). The highest amount owed to the tax collector would have been {$2100.00} ( see attachment ) -- a net difference of - {$190.00}.
This is not the first time in which I have had to lodge a complaint against Rocket Mortgage and their inadequate escrow calculation processes. When a servicer fails to properly manage an escrow account, it creates an undue burden on the consumer. Not only do I need to take time and effort to remedy this, but an upcoming escrow analysis will clearly put me into the negatives, thereby grossly increasing my escrow payments due to the servicer each month. I believe this is an unfair practice that the client can not reasonably avoid and am citing XXXX as precedent.
|
| 11/08/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage account is setup with automatic payments. I attempted to update this on XXXX XXXX XXXX to debit on the XXXX XXXX every month instead of the XXXX using Rocket Mortgage 's website. I never removed automatic payment.
I noticed this caused a late fee on XX/XX/XXXX the following month - so I spoke with customer support and asked the payment to be updated for the XXXX of every month so there are no farther late fees. He told me the account was updated/ resolved after changing that month 's payment to include a late fee. So I left the conversation feeling like my account was ok.
The following month - no payment was processed at all because auto payment was apparently removed from the account. This was not resolved until I noticed on XX/XX/XXXX because of credit damage.
I was told I was contacted by phone before the account was ever late- but never received any phone calls. I can prove this with telephone statements.
I can also prove that there was sufficient money in my account during the time for autopayment to have been applied.
|
| 04/25/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American, Servicemember |
|
Last year I went looking at open houses and had no intention of buying a home.
I have never inquired about a loan or gave my social security number but somehow it was obtained by a leader at the place I was working at and had to quit because I got an injury. That same month I got a call on a phone that only work had by a man who claimed to be a Sheriff with XXXX County Sheriff Department and told me he was told I was an XXXX XXXX. This leader name was XXXX XXXX. Suddenly I was getting calls on the phone from lenders. They claimed I filled out applications for mortgages which I never did and XXXX XXXX wife worked in a rental office where she was able to run credits inquires on anyone. I found this XXXX/quicken Inquiry from XX/XX/2017 I never applied to them I called them and they refused to remove my name. All my homes I have ever bought I paid cash for or my first home I paid off the mortgage in 15 years and lived there for 26 years. I turned off all my credit cards after my husband died. I know my ID was stolen and it's now on the black web.
|
| 09/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
During this refinance process i have had poor service and communication with Quicken Loans/Rocket Mortgage. I have submitted questions to them and it has taken weeks to receive a response instead of their stated 4 hours. I explained on the app I could not view any action items for me. They said they were there and would re-push them. Days later I could still not see them and they said they were there. I can not complete what I can not see. Finally some random Quicken person called me to START a refi. Clearly I was in the middle of one so this solicitation caller transferred me to some one who could then email me the documents I needed to sign. Which I did manually.
They say their pending items are HOA and second mortgage holder, both of which i have contacted and still to this day state they have not heard from them. Quicken has been delaying this process and they have not been proactive in following up.
I just want my refi to be completed asap and now we are another month in so I will make my XXXX payment that I was not suppose to make.
|
| 06/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Unable to get your credit report or credit score
- Other problem getting your report or credit score
|
|
Web |
|
|
I applied for a loan through quicken loans, my credit scores were all above XXXX. When I talk to the loan adjuster they advised I had to have ky credit score above the XXXX to qualify for loan. I pulled all.of my credit scores and they were all above XXXX. I advised the quicken loan officer that my scores were above XXXX and I was ready to proceed. She ran my credit and lied about my all.of my credit scores being around XXXX. She discouraged me from trying to continue with the loan. I sent her a email asking her why she was maliciously advising against doing the loan when my credit scores were above the XXXX. I felt there was a XXXX under tone and demographic bias denial. I even asked for a copy of all my credit scores just to verify she wasn't making these things up, I did not receive anything. I did my research I could of qualified for a FHA loan with my score being at XXXX to XXXX but I took their advice getting my score above XXXX. We missed out on a house for XXXX due to her neglect and discouraging advice not to continue with loan.
|
| 08/11/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Hi, I recently applied for a mortgage loan through RocketMortgage and XXXX quite appalled with how we as consumers are treated. For starters, I was offered pre-approval loan letter with no interest rate stated on the letter. I feel like this is definitely a violation of the Truth in Lending Act. By law lenders are required to provide information about all fees and charges associated with a loan. This is the same treatment I have received in the past with other lenders when applying for a mortgage loan on single based income and XXXX tired of it. We deserve transparency and fair lending terms. I also have someone else who will be helping paying off the loan with me and he has a much better score than I do and theyre even getting him a hard time by scrutinizing his tax documents ( his losses reported on Schedule C ) and trying to raise debt to income ratios, in order to raise interests and/or to avoid locking in an interest rate. This is not fair and it is extremely frustrating to have to begin the whole process again with another lender.
|
| 01/12/2023 |
Yes |
|
- Trouble during payment process
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|
Web |
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|
Hi, I have a mortgage with Rocket Mortgage, and for the month of XXXX, my XXXX payment made on XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX
Prior to it bouncing, I put the account in COVID forbearance because I knew it was going to bounce. ( XX/XX/2022 ) The forbearance was approved, the payment did bounce in the approved forbearance time period, I generated the capital to pay XXXX and XXXX.
I scheduled that payment on XX/XX/XXXX for 2 months and informed Rocket Mortgage to close out the forbearance because I was making the payments.
The Rocket Mortgage person said, and please verify this on the phone records, " if these XXXX payments don't go through, we will record a late payment. '' I said no problem at all.
Since, I closed on a HELOC, and in XXXX, Rocket Mortgage decided to make the XXXX payment late causing adverse credit decisions.
I have all documents recording these conversations and Rocket Mortgage has the phone call recordings.
I wish the CFPB will look into this matter and review all evidence I am presenting here.
|
| 01/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Quicken Loans is my current Mortgage servicer and I live in CA.
XXXX XXXX from Quicken Loans started my loan refinance after several calls to my home phone. When I was given the Initial Disclosure, I agreed to start the process, This Monday XX/XX/XXXX I was sent the Closing Disclosure for me to review and acknowledge. I started checking all the numbers to see if there were any differences and I discovered a discrepancy of {$2200.00} in Section F line 01 in the prepaids section. My current loan escrow impound just paid {$1100.00} for my Home Insurance on XX/XX/XXXX and it covers my home until XX/XX/XXXX, but the money was paid from my current escrow impound because I keep track of payments of taxes done.
Anyways there is a OVER CHARGE of {$2200.00} in the closing disclosure and I already talked to XXXX XXXX XXXX direct and still do not have a resolution to this. They claim they prepaid my home Insurance and thats the EXTRA {$2200.00}, But I know this is a Scam.
They are trying to rob me if I had NOT pay attention to the Final numbers.
|
| 11/23/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
During a 90 days PLUS process, ( starting XX/XX/2020 ), Rocket Mortgage continued to ask for the same information time and time again, in connection with updated Flood Insurance coverage and My XXXX firm business activity. I provided all disclosures and found that although I have the highest credit score possible and as I am borrowing a mere 19 % of the property value, this bank does not have any desire to service XXXX individuals who are required to carry flood insurance. I fall into a fairly large subset of the U.S. economy. I believe the bank is discriminating against me and my family. making statements about underwriter 's requirements and the XXXX XXXX XXXX requirements.
The rate promised and the fees were not even that competitive ... The bank 's staff continued to use a website-tool called a " XXXX '' rather than call or send an email to drag out the process week after week. I want this DISCRIMINATION against myself and others to be terminated. My credit score alone should have provided expedited, no fee re-financing service.
|
| 11/05/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
We applied for a refinance of our mortgage loan under Harp guidelines with Quicken. They are not our original mortgage lender. We were contacted via email and phone calls at least ten times daily asking for more documentation. We asked repeatedly for a complete list of everything they might possibly need from us so that we could provide it all at once and stop all the interruptions to our work days. We were not only denied that list but told that Quicken did not even have one. We were asked to provide proof of employment for my husband. We provided Quicken with two months of bank statements that clearly show a weekly direct deposit paycheck for him and my husband 's employer also emailed a proof of employment document to Quicken. They refused to accept it as proof of employment. We legally complied with all their requests. As we can not control the format of the proof of employment documentation our employers provide, we had to cancel our HARP refinance of our mortgage. Quicken has unreasonable demands for the loan application process.
|
| 05/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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I have been calling since XX/XX/2023 about my escrow payment going up. I discovered my county tax office removed my exemption in error. I immediately had it corrected and submitted documentation to Rocket Mortgage showing they have revised my tax bill and issued a refund for overpayment as well as corrected next years tax bill. I uploaded it while on the phone with the representative who told me to give it abut a week to update.
Since then I have gotten the runaround and told a variety of things, such as it takes 30 days to update or it's being reviewed on the XXXX all while it states on the portal that I must make a decision about what to do with the escrow overage by XX/XX/XXXX, but then goes to NOWHERE for me to select one. I have called asking for help on XX/XX/XXXX, XXXX, XXXX, XXXX and now today, the XXXX.
I can not afford this new amount and I can not pay it. I have never missed a payment and nobody is working to get this resolved. I will be in foreclosure within 2 months if i'm forced to make a payment that is inaccurate.
|
| 05/25/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
This complaint is against Quicken Loans. My wife and I applied for a mortgage through Quicken. We received pre-approval through the company and as a result paid {$500.00} to Quicken for the loan to proceed to closing. After a period of weeks, Quicken Loans decided not to close the loan because it said it could not count a portion of our income. Our concern is that of two of Quicken Loan 's pre-approval staff gave the loan pre-approval after their review but when the loan went to final underwriting another team decided to disqualify a portion of our income with no explanation. We are concerned that the portion of income Quicken ultimately decided not to use is from our small business that is minority and female-owned. We are concerned that somewhere in the higher ups at Quicken Loan there is a discriminatory reviewer who is implementing discriminatory practices against women and minorities. The company employees who gave pre-approval to our applications are also at a loss to explain why the application was rejected in the final stage.
|
| 02/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
This past Friday ( XX/XX/2019 ) I was the seller for a transaction closed by Quicken Loans and their attorney XXXX XXXX XXXX of XXXX MA. When I received the seller CD I noted two junk fees totaling {$250.00}. I requested they be removed but they were not. I requested a check for my proceeds be brought to the closing but was told the attorney had no checks and therefor he needed to wire the money. He sent the wire at the end of the day even though the transaction went to record at XXXX XXXX The wire was credited to my account today ( XX/XX/2019 ) and was short {$740.00}. The amount did not equal what the seller CD said I would be getting. I emailed both the closing attorney and my attorney first thing today. Having not hear anything for a few hours I looked the attorney up online and learned that the email address provided on the CD was not his work email. He has an email address and the domain for his law firm but gave a XXXX email address on the CD. The are multiple violations of TRID an probably a criminal complaint for the funds.
|
| 03/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I applied for a mortgage loan refinance with Quicken Loans. I was preliminarily approved, received a rate lock and paid a {$500.00} fee for the appraisal, based upon Quicken Loans saying that the appraisal fee had to be paid to confirm the rate lock. A day later, feeling like I was pressured unnecessarily to pay the {$500.00} appraisal fee, I applied to another lender who provided a preliminary approval at a significantly lower rate and closing costs. I contacted Quicken Loans and requested to withdraw my application with them and for a refund of the appraisal fee, which was never performed.
Since then I have not received a confirmation from Quicken Loans that my loan application with them has been withdrawn and they have not refunded the {$500.00} appraisal fee I paid even though the appraisal was neither scheduled or performed.
I received a better deal from another mortgage lender but Quicken Loans is not cooperating in my request to withdraw my loan application and to refund the fee I paid for a service that was not performed.
|
| 11/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
While reviewing my XXXX credit report, I noticed that Rocket Mortgage made a credit inquiry on XX/XX/2021 without my explicit or written consent. During the month of XXXX, I was curious about the mortgage rate and did some research online. I found their website via XXXX and filled out the online form since the site indicated that they need to collect some basic information before they show me the generic rate. During completion of the form, I never gave them explicit permission to run my credit. Nor their online form clearly disclosed that they will run my credit. Upon, filling up the form, they didnt show me any rates, instead, quite a few lenders called me trying to sell me a mortgage loan. I was very clear about the fact that I am just trying to get an idea about the current rate and not willing to start an application or run my credit, rather, I just want a quote for consideration. Yet they ran my credit without my explicit permission, which greatly impacted my XXXX XXXX and ability to secure future loans at favorable rates.
|
| 04/26/2015 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
Servicemember |
|
On XXXX XXXX I received A call from the company Lending Tree they transferd my to the bank here in XXXX Michigan Quicken Loans. I spoke to a XXXX XXXX who phone number is XXXX which the area code does not match the area code here in XXXX. ( XXXX ) I am a Veteren of the United States XXXX in which i asked XXXX XXXX about their Veteran home loan products. At no time i asked him to give me a quote, all i wanted was details about the products they offer. XXXX ask for my social security number so he can view my credit history i explained i am waiting for the XXXX reporting agencies to update my report. XXXX also explained that if my score was too low his team members at Quicken Loans can assist me by speeding up the credit issue process and if i give him my social security number to view his team members would call me immediately if my score was to low. The team members never called creating an hard inquiry on my credit report. I feel this is a bias company preying on the poor I am a Veteran of the United States XXXX and i need help.
|
| 11/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Almost daily contact with mortgage representatives at Rocket Mortgage, a XXXX XXXX, XXXX XXXX, most recently XXXX XXXX, a XXXX XXXX, XXXX XXXX, and a XXXX XXXX. Ongoing process to attempt to close on my mortgage and empty promises on their end to follow through. Phone calls and e-mails are not returned or bizarre excuses such as not having the correct contact information for my HOA are given. I gave the information several times, however, the controller for the property management company for my HOA stated he never received any contact. They knew the information full well but were feigning ignorance. Finally, yesterday, XX/XX/20, I asked my controller to contact Rocket mortgage. He did, so they no longer had that excuse to hide behind for several weeks. However, this time, XXXX went out on emergency, but I was not to worry they have me covered, whatever that means, which I interpret as another excuse to drag this on interminably. This application has gone on nearly 4 months and is unacceptable. Always one excuse after another.
|
| 12/28/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
PREDATORY LENDING, UNAUTHORIZED CREDIT INQUIRY On Friday, XX/XX/XXXX, I was contacted by Quicken Loans, who is the Servicer for a mortgage I have with with Quicken Loans. XXXX said she would like to review my account and see if there are any refinance offers available. I needed to run to a meeting, so she said she would look into things on her end and asked me if she could " pull up a copy of my credit report ''. It sounded like she was reviewing my account and looking at a copy of a credit report they already have on file.
I then received a notice from my credit monitoring service that all three credit bureaus had receive a hard credit inquiry. I notified Quicken Loans that I did not authorize the credit inquiry and they refuse to remove it.
My phone number is also on the do not call list, so this was an unwanted solicitation that I was led to believe was a discussion about my account.
Finally, I was contacted by XXXX XXXX several days later saying to let him know if I want to consolidate " all that cc debt '' Thank you
|
| 08/24/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have had my mortgage for around 3 years at this point. This is the 2nd time that my loan has been transferred to another servicing company ( 3 companies involved ). As of XX/XX/XXXX, my loan will be moved from Quicken Loans, ranked # 1 by various outlets for their mortgage services to a company called XXXX XXXX whom has terrible reviews and has not helped me get acquainted with their payment portals or processes. I currently have my loan serviced through Quicken Loans and was very pleased with their services. I do not want my loan transferred again to XXXX XXXX whom did not even answer my call when I called to hear details of this transfer. Every time my loan gets transferred to a new service provider I am forced to continually provide confidential information to multiple companies ( security concern ) and realign my finances and schedules. Having my loans reassigned so often is an injustice. This repeatedly happens for other loans as well. Please tell me there is a way to stop this as it is becoming beyond an inconvenience.
|
| 04/20/2022 |
Yes |
|
|
|
Web |
Servicemember |
|
In the beginning of XX/XX/XXXX I reached out to rocket mortgage to see if my wife and I could get pre approved for a loan. At this time I disclosed a previous foreclosure. The Representative XXXX XXXX asked if he could run our credit to get a better understanding. He ran our credit, took our income information, and next thing I know we had a verified pre approval. He stated the foreclosure would not be an issue. From XX/XX/XXXX to XX/XX/XXXX he ran our credit 6 times and gave us 3 verified pre approvals and stated that we were guaranteed to close. After we spent our time looking at numerous houses we found a house and submitted an offer. We put XXXX down and opened up escrow. We had an inspection, did the appraisal, and paid {$500.00} to lock in our rate. They had us pay down debt that we wouldnt have otherwise which was around {$8500.00}. Today we received a phone call and said due to our previous foreclosure we were unable to get a loan. When I asked about all the money we paid they said that was the cost of doing business.
|
| 03/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
My credit was pulled by Rocket Mortgage with permission on XX/XX/22. On XX/XX/22 I spoke to XXXX XXXX, a mortgage banker from Rocket. I explicitly said multiple times that Rocket did not have my permission to pull my credit again under any circumstance as it was pulled the week previous. I was also told at the beginning of the call that and during that the call was being recorded. Rocket Mortgage pulled my credit again on XX/XX/22 without permission. After speaking with XXXX XXXX, another banker, my husband confirmed that our credit was already pulled and didn't need to be pulled again. The banker confirmed. We were also informed this call was recorded. My credit was then pulled without authorization. We called immediately after receiving the notification that our credit was pulled and they said because we had authorized them to pull credit on XX/XX/22 that we had given them permission to pull credit on XX/XX/22. This is completely untrue and we gave explicit instruction that they DID NOT have permission to pull credit again.
|
| 03/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was working with XXXX XXXX ( NMLS # XXXX ) and Quicken Loans on a cash out refinance loan. I am currently in the process of shopping around for quotes. I easily received two loan estimates from two different lenders. When I asked XXXX to send me the loan estimate he was very hesitant and gave me a few reasons why he couldn't do that. I asked to have the loan estimate emailed to me so I could compare " apples to apples. '' At this point he continued to give more reasons why this was not possible. I ended the call asking him for his final and lowest rate. He eventually called me the next day from a completely different phone number than he had been using and did not mention that this phone call was being recorded ( as he had in our previous phone conversations ). In this conversation he told me that they could not work with me on this loan. This seems like a very odd way of conducting business and I was under the impression that once I gave name, income, address, SSN ; that I was entitled to a loan estimate within three days
|
| 10/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
On XX/XX/16 an inquiry was made by " Quicken Loans '' on my credit report. I do not recall making this credit inquiry, however after contacting Quicken Loans and asking for verification, they stated via email that the inquiry was made online through a third party lender they use known as " Rocket Loans ''. A subsequent request by me asking them to verify the inquiry by providing a copy of the application was denied. They stated in response to my request for verification " I apologize we will not be providing any additional documentation regarding this inquiry. All transcripts/ screen shots of the web session are proprietary to Quicken Loans and a part of our business records. '' I have verified my identity with them through my date of birth and SSN and still they will not provide me with verification of this inquiry.
The point of contact who denied my multiple requests for verification was XXXX XXXX. The initial letter requesting verification was sent certified mail, I then received all subsequent communication via e-mail.
|
| 02/15/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I am trying to purchase a second home through quicken loans. They are requiring a relocation letter from my employer even though it is a second home purchase and I am not relocating. Because of this they have decided to deny my loan. I have tried numerous times to get in touch with my loan officer, and his team lead, and they have been suspiciously unresponsive. I have tried as best as I can to reason with them and come up with a solution but they have been unresponsive and unwilling to work with me. They chose to tell me this 14 days before the closing date of my purchase agreement not leaving me enough time to go through another lender. They have been extremely unprofessional and have not communicated well throughout this entire process. I have spoken with other loan officers with other lenders and no one can see why a relocation letter would be required for a second home. It was also never once mentioned as a possible need before the loan application was submitted to underwriting that a relocation letter would be needed.
|
| 09/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
approached quicken loans - rocket mortgage about rates for a first time buyer loan with good credit. spent a lot of time getting preapproved. Got the house offer accepted and sent contract to mortgage company last week which they lost. Therefore appraisal has not yet even been ordered for a XX/XX/20 closing. Just got the estimate of fees and they are high and not what we talked about. Almost {$3000.00} in points that were never even mentioned. I feel like I was baited into getting far enough into the process I could not back out and that's exactly where I am. I'm going to lose the house if I back out now.
I was told the rate would be between 2.65 % and 2.9 %. Surprise, Surprise! It ended up at 2.99 %. I can get it lower by paying a bunch of points which was not discussed. My son with almost no credit and about 25 percent of my income just got a lower rate with no points from another lender. I feel certain ( as a XXXX and as a consumer ) that this information was intentionally withheld to trap me into using their product.
|
| 11/23/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
XX/XX/2016 I called Quicken Loans looking for general info re : a refinance. I later learned of a " Hard Pull '' having been performed on my credit that resulted in a XXXX pt. loss to my score. I immediately called back and complained about the loss and was told I gave permission for the " pull '' which I contested then as I do now even after hearing the conversation as it was recorded originally. QL escalated my complaint and researched the call and did call me back with their results.
As I explained to them all I want is to be made whole and a cursory inquiry as to what refinance options they may have had available should not have cost me those XXXX points. I covet each and every point of my score and at no time did I make application for QL to proceed with an offer to refinance my mortgage.
In the recorded conversation QL played back to me and used to authenticate my acquiescence to the credit pull, I disagree with their conclusion that the recorded phone call indicates I authorized the pull.
Thank You XXXX XXXX XXXX
|
| 12/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Private mortgage insurance (PMI)
|
|
Web |
|
|
I request that the Consumer Financial Protection Bureau ( CFPB ) investigate the lending practices of Rocket Mortgage. In the past XXXX years, I have attempted to remove the PMI insurance after my equity significantly increased. Initially, Rocket suggested using my home equity without the need for a new appraisal. When I asked to remove the PMI, Rocket demanded a new appraisal. I contacted Rocket to schedule the appraisal, and now they claim that they will only deduct the appraisal fee from the checking account on file and refuse to accept any other form of payment. I couldn't find this requirement anywhere in my loan agreement forms. I asked Rocket to provide their demands in writing before authorizing any deductions from my account, but they refused.
I urge the CFPB to either enforce or enact new laws to prevent this abusive and deceptive business practice, where mortgage companies can unilaterally determine the payment methods for services that I am obligated to pay for without any written agreement being in place.
|
| 04/06/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Representatives tell you to sign and they have different numbers, that we are only signing estimates, then we put down the good faith deposit, which since we wanted better numbers, he said he would get them to us before they processed the withdrawal, we received the charge immediately, but did n't have the estimates to say if we wanted to even continue with the loan. stated we would get the full {$500.00} deposit back, since we were not doing the appraisal, and I advised them on credit fee as well. They agreed to do the full {$500.00} back, but as of now, they said what ever the rep said over the phone did n't matter because they have a written confirmation that says they would take out fees. Also the loan has been withdrawn and they state they will not release or start to process those funds back to us for over 10 days! we were told this would be immediate, but as stated again, they refer to the agreement which does n't have a date, it literally says when your loan is withdrawn you will be refunded, not 10+ days later.
|
| 08/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American |
|
I noticed an inquiry on my credit report from XXXX XXXX, upon calling them I was told it was submitted by rocket mortgage. This was on XX/XX/XXXX. I did not see sooner because I had not checked my report until a week ago since I was applying for a lease buyout. I called Rocket mortgage on XX/XX/XXXX and after researching I was told they only keep recorded calls for 6 months. She pulled up the call log and said since it shows I talked to a rep for 13 minutes that was long enough for me to give consent to run my credit. I told her that I know I never gave anyone my consent to run my credit. So I guess since they no longer have the recorded call then I am faulted and basically called a liar. I realize this is way after the fact but this company should not be allowed to pull credit reports without consent. So I was told they could not have the inquiry removed from my credit report because I can not prove I didn't give my consent ... really? I just want this inquiry removed and for them not do this to anyone else. Thank-you
|
| 03/23/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
This matter relates to a mortgage modification that was completed last year ( 2021 ). I had a ( 3 ) month trial period from the months of XXXX to XXXX for the amount of ( {$1400.00} ). After completing this trial, my lender ( Rocket Mortgage , LLC ) presented to me a modification to my current mortgage. My new fixed monthly payment for 40 years would be ( {$1200.00} ). I accepted these terms by signing the mortgage modification. From XXXX of ( XXXX ) to XXXX of ( XXXX ), all my payments were made on time for the amount of ( {$1200.00} ). For the month of XXXX, my payments increase over ( {$200.00} ) dollars. After several phone calls to this lender to get clarity on this situation, I was told by a ( PMI ) specialist that my lender did not collect any ( PMI ) last year ( XXXX ) and that was the reason for my payment increase. I did not sign any documentation on my loan modification, indicating any such statements. Nor was there any documentation that stated my payments would increase in the month of XXXX for ( XXXX ).
|
| 04/01/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
As someone who was doing research on FHA loans for a mortgage I was required to put some basic info in the FHA website to see details. After I had done so I started getting calls and email from people even though I already had a lender lined up. After being contacted by XXXX XXXX from Quicken loans I right away looked up info on them. I replied to her emails saying I was n't interested in working with them and thanked them for the time. After which they sent me more info to try to get me to push forwards with them. I sent her another email saying no. Further to the point her phone number was a dead end and did n't even have a voice mail. About a 1 1/2 weeks later I get a letter in the mail saying they denied me, I never even applied and for all I know they ran my credit, I gave them no permission to do this. Needless to say they are very unprofessional, they lie, and this kinda thing should be illegal. I get it they do n't care how they affect people but buying a home is no small matter and this is just bad business.
|
| 03/16/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a loan through Quicken Loans in XXXX and ended up getting approved for XXXX. I found a house in midXXXX and the closing process started. I signed every document they sent my way including the contract ( I was prodded multiple times to do so over the phone despite my hours being in question ), put down {$1000.00} in earnest money, paid for a {$500.00} inspection and was about to switch my address over. At that time, I received a call from one of the underwriters who stated she couldn't approve the loan due to my hours at work. I work full-time for XXXX but we can't get scheduled XXXX hours because we would go into overtime and this seemed to be the issue. I get scheduled around 36-38 hours/week. This should have been caught during the pre-approval process and I should have never gotten that far. I asked Quicken Loans to compensate me for the money I lost paying for the inspection and they denied the request. I believe this is the very least they can do for me after going through that exhausting process.
|
| 04/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I have been waiting for Quicken Loans to redo a quitclaim deed XXXXXXXX XXXX because they put home ownership into a non-residing co-applicants name into deed/title.
In the closing docs XXXX included the incorrect deed along with the correct deed as they refer to as Deed XXXX and Deed XXXX. XX/XX/2021, I prefer XXXX real deed only. They told me to leave it in packet and ignore erroneous deed along with numerous, dozens, of other extraneous documents that never make it into a closing packet. XXXX will not refine the packet and upload to me with correct closing packet AND they dont care if Closing takes place as scheduled.
Underwriting finished review of all tasks completed on time for applicants. The closing disclosure is XXXX pages but the closing packet is XXXX pages.
XXXX XXXXXXXX is to be closing date. I do believe XXXX is fining me for days past the XXXX day rate lock and an extension period. Obviously, XXXX is not concerned about completion of this refi loan.
I am!
I was uploaded XXXX pages for closing.
|
| 12/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We applied for a loan with Quicken Loans. Without our consent they added others to be available to view our loan status ( and apparently were sending them updates via email ). We asked repeatedly, in writing and by phone, to have no one allowed access to this personal information except my wife and I. The original purchase fell through and we started a second loan, and they did the same thing, allowing access to others. Despite several very specific requests, they continued to send information about our loan to third parties, including an agent who represented us ( buyer ) and the seller.
After our complaint Quicken Loans utilized Covid regulations to claim we had zero income and deny our loan. We utilized another lender to complete the purchase ; a lender who specifically asked us to add anyone we wanted to be allowed access to our loan information, rather than just adding agents and escrow contacts access without any permission. Attached are emails ( please do not make these part of the information published ).
|
| 11/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I started an application for a refinance of a loan with Rocket Mortgage around the first of XX/XX/XXXX. They ran credit I paid for the home appraisal and they said it should close at the end of XXXX. They then asked me to prove I am still in business. I provided two bank statements 3 weeks apart. Now it is XXXX and about the third week of XXXX they told me they had to run another credit check. I have been in business since XXXX. Why would I refinance with the same company only to default???
Now it is XXXX. They took my credit from an excellent XXXX to XXXX after they ran the credit, my report said too many credit requests ... .They made me look like I am trying to get money all over town.
I don't know about you but my credit rating is very important to me and after that happened I told the processor I am done with this process ... too long to wait. It was the end of XXXX at that time. I also think the closing costs out weigh the cost per month benefit and now I have neither .... just a black eye for my credit
|
| 08/21/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
This is a case of deception, fraud, and misdirection with an XXXX ( stream line loan adjustment ) attempted with QuickenLoans. {$400.00} dollars were taken from me under the guise of a home appraisal, ( that may not have even been required ) and then applied it as Good Faith Deposit which I was never told was required. It was n't until after they had taken my money that they emailed me ( to sign ), a Good Faith Estimate indicating the {$400.00} as a deposit. This good faith estimate then changed XXXX more times before I could stop the process. In the latest GFE, they list not only the {$400.00} dollars as a good faith deposit, but {$500.00} dollars for the home appraisal. There are other factors of fraud which I will attach separately such as misleading interest rates, intentionally underestimating tax and insurance numbers, but the bottom line is this is a company in the practice of predatory and fraudulent loan activities. As such I want my {$400.00} refunded and Quicken Loans has stonewalled me at every turn.
|
| 12/31/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
We did a loan modification with Rocket Mortgage and we signed all the paperwork, notarized it, and made the first mortgage payment. Despite all of this, Rocket Mortgage continues to tell us that the loan did not update and we owe the amount not paid during the forbearance period. This is contrary to the CARES act.
In our man conversations with Rocket Mortgage, we are told they are working on resolving this but they never do resolve and other departments at the company tell us we owe the money and are at forclosure risk. On one hand we are called with urgent calls saying we owe the back payments while we were in forbearance and then we're told that it should be ok but it takes 45 days for our records to update since they received the signed loan docs -which was back in XXXX.
Furthermore, in our verbal correspondence, we have been repeatedly told different facts regarding this situation by Rocket Mortgage representatives and we have each of their names. We get the run around on the phone with no resolution.
|
| 09/16/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Applied online at XXXX to receive current rate information for 30 year refinance rates. I received several calls but the broker from Quicken Loans was trying to railroad me into approving a hard credit inquiry. When I told him that I was just beginning the process and would be waiting until XXXX he proceeded to imply that they were going to perform a hard inquiry anyway and that I should just approve while we are on the phone. I responded in no uncertain terms that I will not approve a credit inquiry because they have sufficient information to give me ballpark rates and I would only approve a hard credit inquiry when I decide to refinance with Quicken Loans.
It is too early to know if they performed a hard credit inquiry, but this is unacceptable behavior and I believe many customers may have been hurt by such aggressive sales tactics. Credit inquiries can damage customers ' credit scores and should be expressly agreed to.
Quicken Loans NMLS # XXXX Quicken Loans Agent : XXXX XXXX ( XXXX ) XXXX NMLS : XXXX
|
| 08/30/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
While looking for a mortgage lender, Quicken Loans customer service agents stated numerous times via email, voice, and online communications that they would be able to accept semi-monthly payments ( XXXX payments a month ) and suggested that those payments would be applied immediately. After obtaining my loan and making semi-monthly payments I noticed that Quicken Loans would wait until the second payment is received before applying the payments. After a reply from QL via XXXX, they notified me that mortgage interest is paid in arrears. Although this is not a common term ( try XXXX it ) and is not normally used with mortgages, it means that the half payments would make no difference.
1 ) Quicken Loans mislead me on several occasions to believe they would accept and apply payments immediately. ( email available ) 2 ) Quicken Loans does not easily disclose how their mortgage interest is calculated. ( try searching " arrears '' and " quicken loans '' ) 3 ) Knowing this, I would not have went with Quicken Loans.
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| 12/09/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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During the month of XX/XX/XXXX, we were set to refinance our 1st and second mortgage, aka HELOC ( quicken/XXXX ) loan. We called quicken to request a pay off and was told this would arrived via XXXX, which it did not. The closing was set for XX/XX/XXXX and included the pay off of our HELOC, however this did not happen. As a result, confusion of the payoff and payment became an issue. Although the pay off was sent secure email, this was not sufficient according to our loan processor. This is an erroneous error that caused grave consequences in our family 's attempt to move forward after experiencing a financial set back after hurricane Harvey XX/XX/XXXX.
Our property remains in a disaster affected area but quicken loan has reported a 30 day late payment twice during this time. We ask quicken to rectify this as soon as possible.
In addition, this is the second time we ask quicken to address the issue of payments during families effort recover from Hurricanes as we do what we humanly can to get back on track.
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| 05/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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Again this is not a duplicate complaint as I do not recognize the hard inquire on my reports as being legitimate and therefore it is a fraudulent inquire made by Quicken loan as they continue to exploit the spirit of the Fair Credit Reporting Act ( FCRA ). My complaint is factual as I never submitted a loan application, I never showed or implied interest in any of their loan products. I have not received any documentation from Quicken Loan that supports their position or justifies their over reach into my credit report and since Quicken Loan continues to try and brush me off I'm in the process of proceeding to the next level of my commitment in seeking justice and will proceed with filing a civil lawsuit with my attorney seeking punitive damages.
If Quicken Loan feels they have complied within the governance of the law then please provide me with the full address of Quicken loans corporate office so that my legal representation may take the next step necessary in looking to resolve this matter.
Thank you
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| 07/13/2018 |
Yes |
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Web |
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On XXXX-XXXX-2017, I sold my house to my son. During the process, I sent Quiken Loans a copy of the property taxes that I, the seller paid in full for tax year 2017 to XXXX XXXX, Georgia. Once the house closed and I received my final check, I realized that the loan company had deducted the property tax of {$1500.00} from my final check! After talking to three people including upper management, I was told that in order for me to get my money back I would have to get the money from the buyer or the buyer would have to re work his loan to add the funds to his loan. These taxes were paid in full as required by law before this loan was finalized. Quiken Loans kept this money to pay taxes that were already paid upfront in full. That's double taxation on the loan companies part! They, Quikin loans, had no write to require me or the buyer to pay a bill that was already paid as required before the loan was finalized. Therefore, I want, deserve and demand my {$1500.00} back in my pocket where it rightfully belongs!!!
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| 09/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I have been going through the origination process since XXXX with XXXX. I have not got any where closer to closing. I have been asked for documents multiple times that were provided. I was lied to by Quicken by them stating my XXXX was not responsive and my XXXX provided me documentation showing they provided them what was asked. I had to get a new credit report because they let the past one expired. I have sent multiple messages and only received a few responses ... all 10 or more days later. I have no transparency into the mortgage. I am being charged fees for work they are not even earning. This is the worst experience I have ever had. I received a call weeks ago from a " XXXX XXXX '' and he apologized. He said I would be " closing within a week ''. That was three weeks ago! We are not any where near closing. I haven't received a closing estimate updated. I asked for origination fee waivers or concessions. They said " your loan is too low to do that ''. They obviously do not care about customer service.
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| 09/20/2017 |
Yes |
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- Struggling to pay mortgage
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Web |
Servicemember |
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I knew we were behind, and I 've been working my tail off to get caught up on our bills. So, on XXXX XXXX, XXXX I called Quicken to make a mortgage payment and was told at that time they needed " 2 '' payments. Well I only had one. So on my next payday, XXXX XXXX, my wife XXXX called to make a double payment and she was told they could n't accept two payments but would need the entire past due. Well, obviously we did n't have it. So Quicken sent me an " Application for Success ''! We filled it out and emailed it back, the guys name was XXXX XXXXXXXXXXXX. All this was done on XXXX/XXXX/XXXX.
At XXXX on XXXX/XXXX/XXXX XXXX XXXX called me at home and said they need the entire amount past due and that we do n't qualify for any of their repayment programs. We 've surrendered a vehicle already, and will be the second one at the end of XXXX, XXXX. I wanted to make sure we had enough money to pay the regular mortgage payment plus the repayment amount.
Now am told they will only accept the full past due amount.
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| 09/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I have continued to receive harassing phone calls, letters, and threats to my credit for alleged late payments to Rocket Mortgage. I have called repeatedly since XXXX, have had late fees removed repeatedly, and requested that they update their accounting to reflect a current payment status. The company continues to state that I have had returned payments and owe additional mortgage payments. There have been XXXX months this year and I have made a total of XXXX on time mortgage payments which have been verified by my bank and none were returned for non-payment. I have submitted proof to Rocket Mortgage that all payments were processed and they continue to falsely accuse me of missing payments. I have suffered financially due to erroneous late fees, threats to my credit, harassment, and slander from this company. I sought legal advice and the attorney informed me to launch an investigation with this organization. I really need assistance and to hold this company accountable for illegal business practices.
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| 08/17/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I am a first time home buyer. I have been shopping around with some banks. Yesterday, I received a fully executed contract and my partner asked for me to check out some rates ; and I XXXX it.
The first place I registered with was with Quicken Loans, and I received a call within seconds. It was a woman saying, i'm from Quicken Loans. Next thing I know i'm passed to another person ; and he starts to pitch me. Within minutes he processed my credit and I had never consented to this. I just wanted to hear what rates they are quoting today for me to chose where I would like to lock in my rates with.
This is such a sensitive matter b/c running my credit impacts my score and I need the highest score possible score to get the lowest possible rate. I am so XXXX upset because I had no idea what was really going on and I worked in finance for most of my career. As soon as he told me my credit score I was like : " wait, you ran my credit? '' Whatever quicken loans is doing is so predatory and it needs to change.
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| 01/28/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I was prequalified for a Mortgage by Quicken loans via Rocket Mortgage who engaged in deceptive business practices upon issuing an adverse decision against me after I was prequalified for a Mortgage. It is my good faith belief that the Lender violated RESPA, because I conveyed that had not yet found a Real Estate Agent who was a good fit. An Agent name XXXX XXXX was asked by XXXX to show me a property. XXXX lied and said that the property was under contract, with the intent to force me to look in XXXX County, ( A property where she probably has a location to sale ). However, I had my own living preference for work/lifestyle. So because I was taking my time and being careful with whom I selected as an Agent. The company sent me an adverse letter with the intent to discriminate against me upon taking action against my prequalification in violation of The Fair Housing Act ( FHA ) and the Equal Credit Opportunity Act ( ECOA ) protect consumers by prohibiting unfair and discriminatory practices ; and RESPA.
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| 08/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Our mortgage company XXXX Rocket Mortgage XXXX has repeatedly contacted us about refinancing and/or borrowing against the value of our home. Since the value of our home has increased, we asked if could have the PMI removed since the loan-to-value ratio was estimated to be below 80 %. We were told ( and I have this in writing in the form of a text ) that as long as an appraiser estimated the value of our home at a price that made our loan-value ratio lower than 80 %, we could remove the PMI. We got the house appraised, submitted the appraisal to Rocket Mortgage, then followed up and asked them to remove the PMI. They then said that we had to go with an appraiser of their choice ( something we explicitly asked them ) and they could not remove the PMI until that point. The text I received had a number and when I called that number, they claimed they had no record of that communication from Rocket Mortgage. Instead I was told I would have to make a principal payment of {$38000.00} do have the PMI removed.
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| 08/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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XX/XX/2020 My current loan process at Quicken Loan has been stalled for so long and been frustrated with the company process and lack of transparency to consumer. I started the application to refinance an investment property in inland XXXX county with QuickenLoan around XX/XX/2020. Unbeknownst to me that the process has been abnormal and so long that no one at the Quicken Loan can me a straight answer why it takes so long to resolve. I have been in constant contact with Quicken Loan representative, specialist, and to date, it has not been successful. Lesson learned for me and other consumer out there that though the on line refinance process seems attractive but lack of dedicated representative is trouble. On top, all the helps and contacts have been more social the contact has been made but no real business decision to close the loan with individual like me.
So, if you are in hurry to refinance with on line company, just be ready for surprise and delays Feel free to contact me for further XXXX XXXX
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| 04/30/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/XXXX I completed a FULL mortgage application with Quicken Loans. The Loan Officer was XXXX. XXXX XXXX NMLS : XXXX. I sent XXXX all documents including a sales contract, they even pulled credit. XXXX called us and confirmed we finish the application through rocket mortgage. XXXX then said in order for quicken to disclose the loan to us with a rate of 4.25 he would required {$500.00} deposit. I said ok but only if we got a Loan Estimate. XXXX then said that I should understand that this {$500.00} deposit was a handshake with Quicken and the only way he would disclose the loan at that point is if I paid the fee first. I refused. My husband, XXXX XXXX ended up talking to XXXX that night and the only thing we could get XXXX to send us was an email. Which I have attached. We have never received a Loan Estimate until this day. XXXX called us non stop for a week until we told him to stop. I am extremely concerned that we never got a loan estimate considering we completed a full mortgage application.
|
| 06/14/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My spouse and I contacted Quicken Loans for refinancing our current mortgage. We were told that we could only qualify for an FHA loan. They were very pushy about collecting the {$500.00} appraisal fee and warned us that their offer would expire if we didn't pay soon enough. We contacted another lender and were approved for a conventional loan. When we contacted Quicken and told them we were approved with another lender and did not want an FHA loan, they initially said they would review our information and see what could be done. They contacted us again and told us that " no one '' would do a conventional loan because of the small amount ( $ 50K ). The woman LAUGHED at us and said " Well if they ( the other lender ) think they can push this though as a conventional loan, more power to them, but don't be surprised when everything falls apart at the closing. '' We closed with the other lender without any problems. This is predatory lending and pressure tactics, people need to know what Quicken is doing.
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| 02/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I have two issues : 1st complaint I refinanced my mortgage last year to lower my payment. It cost me thousands of dollars to complete the refinance ( I was aware of this ). Then a couple months after the refi closed, my payment went right back up to where it started. They blame it on escrow being undercalculated. I believe this is done intentionally to get people to pay thousands of dollars in fees and points, then knowingly lower escrow amount to make it look like your payment will go down when in reality it will go back to where it started. Basically, my principle went up about {$10000.00} and a couple months later my payment was back to where it started.
2nd complaint I recently sold the house ( closed XX/XX/XXXX ) Somehow, after the payoff statement was requested my principle went up {$1500.00} from the prior statement.
I have spoken to Rocket Mortgage and I can not get a straight answer on either one of these issues. The last person I spoke to would only tell me " that's how it works ''
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| 06/24/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Ive been working on getting a loan from QuickenLoans. They advertise 30-45 days to close a loan. I was and have proof that everything they asked for like loan documents pay stubs w2 letters and just everything was given to them super quick. They would ask for extension on top of extension. After going thru every possible channel i finely lost control and gave up on the loan. I have earnest money appraisal but the amount of stuff they kept asking for got so bad because was already given over and over and over my bank threw up their ya dx and they did not know what QuickenLoans wanted. The loan has taken over 3 months to close. Today I signed and I still feel like there is a way that QuickenLoans will XXXX it up. Thats how terrible they are. QuickenLoans has extended my loan so long that I almost lost the house we wanted.
They XXXX and should not be in business because they cant to their one and only job. They made purchasing a home the most miserable process and I will never deal with them again.
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| 06/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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This new complain is follow up to original Complaint number XXXX XX/XX/23.
Rocket mortgage provided a response to my complaint but did not submit evidence to where I told them my home was worth $ XXXX to warrant the additional unexplained loan costs in points to buy down my rate. All throughout they said it was due to LTV being estimated higher than actual but who set this estimation. Figures should not be guestimated at the expense of the borrower especially when the borrower clearly did not value their home at that amount. There should be initial phone conversation with the loan officer XXXXXXXX XXXX proving this during our first few conversations. May have been discussed during our very first phone call. I am do a credit for misleading practices. One my home was never valued that high by myself and two it was never explained that if the appraisal came back significantly lower affecting the LTV the loan costs would go up nor the explanation of how a difference in LTV would affect the rate.
|
| 10/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
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On XX/XX/21 I lled out a form with rocket mortgage requesting more information about their loan programs. I was at work when I received a phone call shortly after. I stated repeatedly that I was at work and was unable to talk while the agent, XXXX, continued to ask questions. He asked for my social security number so we could " get things started '', which knowing I was speaking with a legitimate company I gave not knowing or at the very least having heard him say that his intention was to run my credit. I hung up the phone and immediately received a notication that there had been a hit on my credit report. I have spoken to multiple individuals expressing that my intentions were not to get a mortgage or have my credit run and asked to have it removed from my credit report. When they refused I asked them to let me hear the recording where I provided consent to have them run my credit. They have since refused to let me hear proof of consent and doubled down on their refusal to remove the inquiry
|
| 05/18/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
My wife and I closed on a VA mortgage with Quicken Loans ( Rocket Mortgage ) on XX/XX/21. At that time my taxes for escrow was listed as {$9100.00} or {$760.00} a month. Today ( XX/XX/21 ), less than three months later I am being notified that my taxes have increased to {$13000.00} or {$1000.00} monthly. That is a difference of {$3800.00} Annually or {$320.00} Monthly. I am not sure how my taxes could've increased by 30 % within 3 months. I feel like Quicken loans has deceived me by allowing me to think my taxes were lower that what they truly are. I chatted with XXXX today concerning this and she stated that she was " shocked '' by the increase. She also stated that they can not get an exact amount for taxes and this is normal. I know that it is important to qualify borrowers and ensure that they can make future payments. This is not the way to do it. {$300.00} while in a COVID environment with rising gas prices and cost is not conducive to ensuring a borrower has the ability to repay a debt.
|
| 08/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have attempted to refinance my original mortgage with Quicken Loans. Quicken is the original mortgage holder of our FHA mortgage. We turned in all of our documentation, which shows a combined income of over {$170000.00} a year, including a traditional profit and loss sheet from my wife 's XXXX XXXX. The refinance amount was {$450000.00} over a 17 year period at 2.8 %. Our credit is immaculate and our income is actually greater than when we originally bought the house. We received a denial letter dated XX/XX/2020, that says, Debt to Income : XXXX XXXX Income not supported. The problem was our Quicken Mortgage Banker, XXXX XXXX, has no idea how to read a profit and loss statement. Her misinterpretation of how a negative number represents income caused her to enter information incorrectly which caused this fiasco. I have been able to obtain approval with another mortgage company at a better rate and with a 15 year commitment in less than 24 hours with the same information I supplied to Quicken.
|
| 05/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I was told during the loan application process that my loan closing costs would be approxamently {$900.00}. I was asked to pay and did pay {$500.00}. For an appraisal. The phone conversations were with XXXX XXXX of Quicken Loans LLC. His E-mail is XXXX. His phone number is XXXX XXXX XXXX. After the appraisal was done I received a loan estimate in the mail ( on or about XXXX ). The loan estimate showed loan closing costs of {$8200.00}. I called XXXX XXXX and told him the loan closing costs were excessive and that I did not want to proceed with the loan. I have asked for my appraisal fee of {$500.00}. To be returned to me since I would not have agreed to an appraisal if I had been told of there loan closing costs. XXXX XXXX in an e-mail has indicated that they would not do that.
I have read the CFPB rules and they state that the only fee a lender can ask you to pay prior to providing a loan estimate is a fee for obtaining your credit report. Credit report fees are typically less than {$30.00}.
|
| 07/20/2021 |
Yes |
|
|
|
Web |
|
|
I was approved for a mortgage through Quicken Loans in XXXX, MI in XX/XX/XXXX. We are 2 weeks from closing the loan and was told loan was denied XX/XX/XXXX. This would also be fraud because how can it be denied without reason and only 2 weeks from closing? We did submit everything to them, so they can't use that excuse and did have the funds to close. XXXX XXXX did not give reason nor want to deal with it. We also were quoted 2 different closing costs for us to choose from {$2800.00} or {$5600.00} 2 weeks prior. If we chose the {$2800.00} our interest rate would be 3.75 APR. The closing cost were very over priced. We paid their appraiser in the sum of {$500.00} up front and should have been refunded due to the loan not going through. The company pushes loans through without care and will backlash at you if you question their integrity. Also there is a United States Vs Quicken Loans in XXXX for court docs on the XXXX website. These people are very fraudulent and make their money on hidden fees
|
| 05/01/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2019 I started a refinance of my house with Quicken Loans.The loan officer 's name is XXXX who told me that I had to deposit {$500.00} for the appraisal which I complied with.I gave XXXX my wife 's XXXX XXXX credit card number. After a few days XXXX called me and told me that the appraiser was coming to my house in two days, to which I replied that he needed to cancel the appointment with the appraiser, because I didn't want to do any more business with Quickens Loans because they were charging me too much money for the closing cost. Then the appraiser showed up to my house and I explained to him that I had canceled his appointment with Quicken Loans and that I had asked the loan officer to contact him and let him now that I didn't need his services any more. The appraiser told me that he was going back to his office and report this to VA.
After that I started dealing with XXXX XXXX ( XXXX ) XXXX and I told her that I needed the rest of my money but I haven't received any help.
|
| 02/24/2022 |
Yes |
|
|
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Web |
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|
I first reached out to rocket mortgage on XX/XX/22 for a loan. They checked my credit XX/XX/22. I gave them all information concerning employment, debts, income etc. I was told everything was good and to pay a 100 % refundable XXXX $ deposit. I specifically asked on the recorded line if it was refundable and the mortgage lender said YES. Over a month goes by and Ive been talked in circles and lied too to find out my application has been denied with no reason why. I did some research and spoke with another lender and was told within 30 seconds we wouldnt qualify for a fha loan with the recent job change since the length at current job wasnt long enough. XXXX XXXX at Rocket mortgage bait and switched to get my deposit knowing this would never be approved in the first place. Now they will not give me a refund. I just want someone to look into this and hopefully get my regains or do anything they can so this doesnt happen to someone else. I was blatantly lied too and essentially stolen from.
|
| 06/01/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Quicken Loans arbitrarily and with absolutely no notice on XXXX XXXX, 2016. At that time Quicken 's representative, XXXX XXXX XXXX, informed me via voicemail that my preapproved loan was being withdrawn with notice. XXXX XXXX stated that new TRID guidelines were forcing Quicken to withdraw all preapprovals and force borrowers to go through another round of the very painful process on re-applying. Why did they not do that back in XXXX?
Given the insane profitability of their industry the most reasonable explanation is that they want to generate another round of fees.
Quicken has damaged my credit score. I am now forced to apply elsewhere, with the resultant loss of credit score points because of the inquiries. The result is potential financial damages due to higher interest rates.
Quicken has also put my corporate relocation benefits in jeopardy. QL is who XXXX relocation services referred me to. I am working under a deadline ... QL has forced me to start from the very beginning.
|
| 05/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
ON XX/XX/2020, I, when online to inquire about the interest rate, to see if it was a good idea to refinance when Mr. XXXX XXXX, chated with me only and asked for some basic information and told me what rate was and I told him to run some number for me before I knew and without he pulls my credit and my husband credit without our permission, and he started an application for refinancing without our consent When I asked he he said that he thought he could do that I asked him when fid I told him I was going to refinance, he apologies but that does resolve the issued that they started a loan without our permission. I just received a discloser for a loan, I do not understand what this people are doing but I no interested for a mortgage.
the lender is QUICKEN LOANS NEW LOAN NUMBER ( NO REQUESTED XXXX XXXX. AND NOW THERE IS A HIT ON OUR CREDIT AND WE HAVE RECEIVED MULTIPLE SOLISITAION FROM OTHER LENDERS AND WE DID NOT AUTHORIZE THEM TO MOVE FORWARD WITH THE LOAN THE LEDER LICENSES NO. XXXX
|
| 05/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
XX/XX/2023 I made two payments over the phone to Rocket Mortgage. I specifically told the woman on the phone that one payment was for XXXX and one was for XXXX. In XX/XX/2023 I get notice that my mortgage has been transferred to XXXX Bank. I call XXXX XXXX to make sure two payments were received. XXXX told me they received one payment and the other payment was applied to principal. I have made several phone calls to both banks but the problem has not been resolved. The people at both banks tell me the problem will be resolved but that has not happened. On XX/XX/2023 I spoke with XXXX from XXXX and XXXX XXXX from Rocket on a conference call. Both said they would take care of it. I fowarded a copy of my checking account statement to and XXXX XXXX indicating the two payments made XX/XX/2023. XXXX said she was going to open an inquiry into the matter and gave me a XXXX XXXX. XXXX XXXX. XXXX. To date I have not heard from either Rocket or XXXX.
I made a payment on XX/XX/2023 to XXXX.
|
| 11/11/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I received a letter from Quicken Loans dated XXXX/XXXX/15 indicating we were eligible for refinance through HARP. The letter had my loan number provided by XXXX.
When I called the XXXX number, I spoke with a fast talking representative who told me several lies, including,1. Quicken was the sole provider who was authorized to refinance this particular type of loan.
2. He would not be able to provide a quote for the refinance without pulling a hard credit pull - doing so he said would be meaningless.
When I indicated I had gotten a quote from XXXX 2 months ago, he told me that was impossible - that Quicken Loans was the ONLY provider who was able to do this refi, and they were working with XXXX in a new partnership so they were the only provider authorized to do this type of loan.
When he would n't provide a quote without a hard credit pull, I hung up. I received a call from XXXX, a few minutes later. When I googled the number, it shows to be a Quicken Loans number in XXXX, AZ.
|
| 08/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On or about XX/XX/2020, I phoned quicken loans to discuss refinancing my mortgage. I wanted some ballpark figures, as I'm comparing offers from lenders. As I was speaking to the agent, XXXX XXXX, he said he needed to verify some information in my credit report, and asked for my birthday and social security number. I told him I did not want my credit pulled. He responded that he had already pulled my credit and wanted to verify information. Because I believed my credit had already been pulled ( based on XXXX XXXX representation of same ), I continued discussing the refinance with him.
I then received multiple alters of the credit pull from credit monitoring systems I use. I believe my credit was pulled in error and want Quicken loans to delete the pull entry so it disappears on my credit report.
I contacted Quicken Loans and they refused to correct my credit report. They claim to have a recording of my call but refused my multiple requests to receive a copy of the recording.
|
| 07/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have an existing loan with quicken loans .loan number XXXX. I just looked at my XX/XX/2020 statement and noticed they are charging me XXXX for a payoff request. Firstly this request was not done by me. Secondly they did not notify me of this request. I have been with the same mortgage broker for 20 years and apparently she is always looking to save me money and refinance my loan. Apparently she made the payoff request without my knowledge and has never in her 25 years of practise ever seen a customer having to pay the money as part of a loan payment usually its paid during the close of the loan or payoff. When I tried to call quicken loans I got no where and when I tried to call corporate I got put on hold for over 30 minutes. I do not believe I should have to pay the XXXX dollars and they way they are attempting to collect this debt is beyond my comprehension without my knowledge. Attached is my XXXX statement showing this money which I want removed from my debt obligations.
|
| 09/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
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I finally closed on my 15yr fixed refinance loan with Quicken Loans / Rocket Mortgage on XX/XX/XXXX after a horrific loan process. XXXX 's changed my loan amount twice without notifying me, XXXX XXXX could not analyzing bank statements to determine liquid funds, closing was originally scheduled for XX/XX/XXXX but was moved to the XXXX without notification. I just happened to log into the account when no one came on the XXXX and saw it was moved to the XXXX. I never spoke to my banker after the day the application was taken. But on XX/XX/XXXX I finally close and the loan is supposed to disburse on XX/XX/XXXX and it does not. I get no notification of what the issue is causing the delay in disbursement until XX/XX/XXXX when I call in after I get a notification from my previous lender that my loan is not 30 days late. After the conversation on why my loan did not funds on time and why i was not notified of the delay the excuse given to me was they are behind on work at the moment.
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| 10/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Last year i got fully verifed letter from Quicken loans that said on it '' as good as cash '' then i won the bid on a Hud home on XXXX XXXX ca and then my relator told me we needed a appraisal done, the appraisal looked faulty and was told water damage in the kitchen need to be fixed and the only way was with a esscrow hold back. So i called quicken and they said they dont ever do esscrow hold backs which did seem like as good as cash. this all happen XX/XX/2018. Two weeks ago i was on XXXX XXXX and seen it was back in the market so i called my dad who was in relastate so he could look up buyer and seller, he got realy mad ..then a few days later i whent back on XXXX XXXX and the dates all changed on buyers history and it no longer showes the date when my bid was excepted when before it said pending.
It was first time i was ever in a postion to own and flip a house or just own and if i was a victim of dihonest practice i should be comfisated, the house has went up over XXXX
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| 09/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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For decades consumers have been making bi-monthly payments for the purpose of reducing the number of years for payment. I myself have been doing this with mortgage and financial companies for over 30 years. Typically mortgage companies and financial institutions would charge a " set-up '' fee for the privilege of bi-monthly payments, or if a customer was savvy enough, they could just simply do it themselves.
Today I realized via some wording on their payment page - Quicken Loans does not apply bi-monthly payments. They hold the consumer 's payment in a " suspend '' account and only apply the payment to the consumer 's loan when the entire loan payment has been received. Not only is this practice immoral and unethical - it is reprehensible.
I am sure they have found some legal loophole? How can they create a " suspend '' account and hold my funds? They are earning interest on MY money I have thought has been applied to my loan for years!!!!!! How can this practice be legal?
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| 05/11/2019 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My wife and I have been looking for a home as we will be first time buyers together for about two years now. We recently found a home that would suit us and the family we wish to have one day. With that said we heard good things about Quicken Loans and Rocket Mortgage. We made first contact on XX/XX/2019 and spoke with a few people until we came across the person to run your credit. As always the company running your credit gives you the talk about what theyre doing with it and they say we will do a ONE TIME credit pull. That is not the case. We recently went to another bank to be pre approved and were told no because Quicken Loans had ran our credit for a total of 13 times! We were listed for to many hard inquiries. My wife and I are frustrated that a company claiming to help first time buyers would do such a thing to a potential customer. My name is XXXX XXXX and my wife is XXXX XXXX. This is just wrong and unprofessional. We would like some action taken for this. Thank you.
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| 09/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I saw Rocket Mortgage commercials that show it's all online. I submitted an app expecting rates, but you have to talk to someone in AZ first before getting rates. That information was never given to me before finishing the submission when I gave them the property location online. As soon as I got a notice on the landing page, where I was expecting to get available rates, to call someone I did. I got someone in California who had no idea why I was transferred there and said I would need to talk to someone in AZ. I then immediately got back online and used their web chat to talk to a rep. I repeatedly told them I do not want my credit pulled since their service was misleading and not really an online service. I repeatedly kept telling him I also no longer wanted to use their services and that I felt misled. Then I got an alert today that my credit was pulled two days ago anyway. I also asked for a copy of the online chat when I called today and they said I couldn't get a copy
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| 03/02/2017 |
Yes |
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- Improper use of my credit report
- Report improperly shared by CRC
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Web |
Older American |
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on or about XX/XX/XXXX I was trying to refinance my home. My mortgage was currently held by Quicken loans. I called the XXXX business office and was referred to their Arizona office. In the meantime I searched reviews on my pc about Arizona Quicken loans and they were negative so I declined to do business with them. I was receiving calls from Arizona and XXXX offices and declined to do any business. I then went to my bank and inquired about refinancing my home. When they checked my score I was told that there was high rate of hard inquires ( 6 ) from Quicken for one month. That lowered my score. Recently ( XX/XX/XXXX ) I was attempting to refinance with my current mortgage holder XXXX and they contacted me expressing that they wanted to keep servicing my loan. I am refinancing with another company and received from XXXX a packet for mortgage loan. I feel that XXXX contacted the credit companies as Quiken has without my authorization. Can you please help me with this problem
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| 02/04/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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XXXX XXXX, 2016 I received the attached FHA Pre-Approval letter from XXXX XXXX of Quicken Loans for {$110000.00} of a Home for Sale Purchase Price of {$120000.00}. Her cell number is XXXX. I signed a Sales Contract, at that time, for a home @ XXXX, XXXX, OK through my realtor XXXX XXXX @ cell phone ( XXXX ) XXXX.
I then paid the Title and Abstract Company $ XXXX. XXXX XXXX, 2016 I received a phone call from XXXX XXXX, advising that she could not pre-approve my home loan for {$110000.00} but for only {$95000.00} which is {$20000.00} less than her XXXX XXXX, 2016 pre-approval letter. This is FRAUD regarding this FHA Quicken loan. XXXX XXXX 's Licensed in State of Oklahoma is NMLS # XXXX I had already advised my apartment manager of my ending my lease XXXX XXXX, as the Title and Abstract Company scheduled the home purchase closing for that date. What can you do to correct this matter so the XXXX/XXXX/2016 Pre-approval letter for {$110000.00} is my home loan amount? Thank you.
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| 04/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Quicken told me I was going to get my remained funds from my old escrow account ( {$1900.00} ) after refinancing with them. After we closed the refinance I received a statement saying I would only be getting {$150.00} and they netted my funds into the loan. I NEVER TOLD THEM THAT WAS OK AND I WAS NEVER ASKED IF THAT WAS WHAT I WANTED. They use deception to give you low numbers throughout the loan and constantly change what they say. I had multiple occasions of issues with them and they constantly shoved me to different people that handle complaints but no one that can resolve anything. They simply just say how they are sorry and that they take this matter seriously, and when you ask for resolution they tell you how they are going to have someone higher up contact you. Then that person contact you and they have no idea what the situation is about so you have to re-explain everything again, its like they are trying to wear you out so you just end up letting the complaint go.
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| 07/13/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American, Servicemember |
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On or about XX/XX/2019 I applied to QL over the phone to refinance my mortgage. They determined the value of my home to be $ XXXX and charged me {$500.00} for an appraisal which I paid. A few days later an appraiser appraised my house at $ XXXX. QL contacted me and stated the appraisal came in under market value. According to QL since the appraisal was under $ XXXX I would now have to bring more money to the closing. I would have to bring $ XXXX more than the $ XXXX Good Faith Estimate. I cancelled the process and requested a refund of the {$500.00} appraisal fee. QL refused to refund the appraisal fee. QL didnt tell me verbally or otherwise that specific conditions were associated with a refinance appraisal in this particular situation so I did know the risk. I dont recall ever being notified that I could lose my appraisal fee if the appraisal came back under market value and I chose to cancel the refinance process. This is a loophole that is detrimental to the homeowner.
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| 12/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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I received a mortgage advertisement from Quicken Loans that is very misleading and factually incorrect. I work in finance so am able to see the errors in their ad quickly, however the mortgage market and economy does not work this way and I would n't expect an average borrower to be able to sort out Quicken 's erroneous representations. I would be happy to forward the email ad to you but I do not see a way to attach. I am sure they are going to get a nice boost of business before Fed Day.
Here are the false presumptions the ad makes and can mislead a borrower.
It implies that you can, as a borrower, front run the fed.
Has the audacity to talk about market expectation STILL imply that even though everyone thinks that the fed will raise you can lock in now before hand and realized the benefit Conflates the fed funds rate with long term mortgage rates. Fed funds has a very loose connection to long term rates.
Has a total non sequitur between post election vol and Fed.
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| 02/27/2018 |
No |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I believe Quicken Loans is violating federal law by collecting more than the cushion allowed by federal law.
Our annual escrow report for XX/XX/XXXX shows a balance in XX/XX/XXXX for {$880.00}. Our property tax and homeowner 's insurance totaled {$3500.00} ; the 1/6 cushion allowed by federal law is {$610.00}.
The summary of my projected escrow account for the coming year shows Quicken estimates our property taxes will increase to {$4500.00}.
On XX/XX/XXXX I contacted a client advocate regarding the increase. XXXX told me that the increase is based on the county 's assessment. I asked her to send me the documentation that justifies their increase. I have not yet received it.
I then called my county assessor who informed me that they don't send assessments out until XX/XX/XXXX. She stated property taxes were likely to stay the same for XX/XX/XXXX.
The property tax increase appears not to be justified and is over the allowed 1/6th cushion.
Thank you for your time.
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| 11/17/2023 |
Yes |
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- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
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Web |
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Thursday, XX/XX/2023. Connected to the online chat agent requesting to discuss the XXXX Recovery Options available to me coming out of a XXXX Forbearance. The agent initially said that there were no XXXX recovery options available for my FHA mortgage XXXX After letting the agent know that I spoke with someone from HUD who specifically guided me in what to ask for regarding this matter they said that they would look into options, but that they still needed more information. I let them know that I was advised that they were obligated to review my options for coming out of forbearance without additional information aside from that I was not able to begin making my pre-forbearance payment again, and asked if that was not the case. They did not give an answer to this. I asked for a transcript of the chat and was told they could not provide one. It seems obvious that Rocket Mortgage is attempting to not adhere to HUD/FHA guidelines regarding XXXX Forbearance/Recovery options.
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| 08/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I closed a mortgage refinance with Rocket Mortgage on XX/XX/2022. I was not left with a copy of the closing package. I never received a copy during the XXXX rescission period. I decided to rescind my loan on XX/XX/XXXX and since I didn't have a physical form to send them I called. I couldn't get any one on the phone. I left several messages indicating that I wanted to rescind my loan so to consider this their notice. It wasn't until this morning that I heard from anyone and they told me it was too late. I explained that I didn't have a copy of the closing package, that I had no form or fax number to send in a request so I called in to execute my right to rescind by midnight on the XXXX day. They are still refusing to cancel my loan. I'm hoping the CFPB can step in to get them to comply with my request to rescind so that I don't have waste money on lawyer fees.
This is predatory lending. I don't want their high rate or high fee loan. They are trying to strip my equity.
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| 12/15/2023 |
Yes |
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- Trouble during payment process
- Payment process
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Web |
Servicemember |
|
Rocket mortgage refuses to apply payments as directed, has their payment process set up in such a way that you're almost forced to sign up for auto pay each time you make a payment, and they don't honor the cancellation of those autopays.
Basically, I had a XXXX payment scheduled for XX/XX/XXXX. I had cancelled the autopay scheduled like several weeks before, because I'm paid ahead by 5 months ony mortgage.
On XX/XX/XXXX, the unauthorized autopay goes through. Not only does it go through, but they refuse to apply it to the payment and instead auto apply it to my principal. I'm now being double charged for the payment, and they've managed to decimate month 6 of emergency fund in one go. They will not refund the payment and they will not apply the principle payment to the payment due in XXXX.
Please help. This is the second time this year they have done it, and the loss of XXXX not towards bills is crippling, on top of what student loan services are pulling on me..
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| 09/28/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I called to get a quote from Quicken Loans and they insisted they take my social security # to give me a quote based on my credit score. It would be a soft check like a car insurance company would do. It was a XXXX minute phone call. The guy calls me back and gives me a quote for XXXX for a 15 year loan or a 20 year loan for XXXX for {$250.00} XXXX refinance. I told him I was not interested as it is not beating what I had. Within a couple of days I have an estimate in the mail with a 30 year rate for XXXX APR which I never inquired about. I also got calls from the company asking me how my loan was doing. They started an application process even though I never asked for XXXX. I feel like there is fraud and misrepresentation going on with that company and I am outraged. They not only started an application without my knowledge or permission, but they sent a quote for a term I never inquired about or was interested in. It shows me the quote on the phone was a lie as well.
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| 12/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
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Web |
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I pay for my insurances separately. This includes the TX windstorm and Homeowners insurance.
I have payment plans set up with both insurances and don't with to escrow my payments. I want to keep them both seperate.
My insurance agent supplied the new policies to Rocket Mortgage two days ago. Today I receive a notice that Rocket Mortgage disbursed the full annual payment of {$1000.00} to TX Windstorm insurance without my approval. They have a copy of the policies and yet without inquiring, disbursed funds from the escrow account to the Insurance company. This results in an overpayment to Texas Windstorm insurance. I have twelve payments set up with TX Windstorm insurance and have already placed a {$150.00} downpayment with them.
I feel that Rocket Mortgage is grossly mishandling my account. I've already requested I don't want escrows with them. They disburse to the insurance agencies without my consent. I find this unacceptable and this needs to stop immediately.
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| 09/07/2023 |
Yes |
|
- Closing on a mortgage
- Trying to communicate with the company to fix an issue with the loan closing
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|
Web |
Older American |
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On XX/XX/2023, we requested a home appraisal for the purpose of obtaining a refinance of our home loan in the amount of {$760.00}.
XXXXXXXX XXXX denied our application, XXXX XXXX the loan specialist we were working with at XXXX informed me that I paid for the appraisal and it would continue to be good for 90 days and we could try again with another lender.
We decided to try Rocket Mortgage a try... When we got to the point of needing a home appraisal, we asked for the previous appraisal ( {$220000.00} ) to be transferred.All of the appropriate documents were signed and uploaded onto my RM account on their website.
We did pay for another appraisal, But transferring the first appraisal would be much quicker and easier.
RM needs the XML file of the appraisal. XXXX says that they can not send it to them. Should'nt all appropriate and coordinating documents be " transferred '' along with other data? We have been in need of a loan since XXXX and we are still in process!
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| 05/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Report provided to employer without your written authorization
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|
Web |
|
|
On Monday morning XX/XX/XXXX, I spoke with XXXX XXXX, executive Mortgage Banker advised I was interested in refinancing my home for the sole purpose of lower monthly payments and a lower interest rate. She starts asking for basic information from me, such as details on my current loan, insurance, flood, etc. She mentioned walking me through an application. I tell her before we go in any further, I would like to see an estimate so I can visual the financial information she was explaining. It felt as though I was being pushed in a direction of completing an application before ending the call. I ended the call and stated I'd reach back out to them. Be the end of the day I was notified by my credit bureau there had been a credit inquiry. I did not authorize Quick Loans or Rocket Mortgage to pull my credit report as I was inquiring for an initial quote/estimate, I've called and emailed XXXX XXXX as well as XXXX XXXX in attempt to connect, but have not had any contact back.
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| 09/23/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
I have called Quicken loans for refinance quote. I told them I have a 15 year refinance at 2.25 % and paying {$6000.00} closing cost and asked them if they can match it. Loan officer XXXX XXXX promised me that that yes he can do better and asked for my ssn number to run my credit. I asked him before he run my credit can he verify that he will match or beat the rate and he said he confirmed with his manager based on what i told him they will match or give me a better rate so i gave him my SSN number and he put a inquiry into my credit report. He called me 30 minutes later with same rate but closing costs were {$15000.00}. He said that's the best he could do. So i asked him why he told me that he will give me a better deal before he run my credit he said there is nothing he can do about it and hangup the phone.
I was deceived was this company promising me to offer better rate from what I currently have and they advertise match rate policy with is false advertisement.
|
| 12/04/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
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I wish to file a complaint against Quicken Mortgage loans. I feel that there initial Mortage qualification process is unfair and inadequate when it comes to eliminating the need to unnecessarily adding a a hard inquiry to my credit report which in turn reduce my credit score by a few points. A few points in my case is a tremendous detriment that pushed me from one demographic to another financially. There are certain criteria that Quicken use that will disqualify an individual from being able to acquire a loan from quicken. In my case the criteria was that of child support arrears payment that were current. I feel that Quicken has been in this industry for a long time and they know what criteria will disqualify an individual. This criteria can be ascertained early on in the qualification stage so as to eliminate a derogatory credit pull on a consumers credit, as is the case with me. Their current process of pulling credit as a first resort is unfair and unnecessary.
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| 01/18/2019 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Quicken Loans, Inc. XX/XX/XXXX Complaint is about the company 's method of handling escrow shortages, and their refusal to keep my monthly payment the same, even after I paid the escrow shortage.
I received a bill for an escrow shortage, and promptly paid the bill. Then I received another notice indicating that my monthly payment will still increase because of a future escrow anticipated adjustment. I agree to pay that amount now, so my payment could remain the same.
I was told that this could not be done, and that if I wanted to keep my monthly amount the same, then I should look into a tax exemption or find a new insurance company with lower rates. This was because of a Quicken Loan , Inc. policy enacted in XX/XX/XXXX. Personally I think this is a financial fiasco dreamt up to keep more money in their pockets.
There is no reason why I should not be able to keep my mortgage payment the same if I pay the escrow due amount. I am retired and on a fixed income.
|
| 11/10/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
Our loan was scheduled to be closed on Friday, XX/XX/XXXX at XXXX. This has been the date for the entire loan application process. Today ( Tues XX/XX/XXXX ) our realtor received a call from our lender 's closing department informing her that the Settlement and closing documents are being sent out today to review online, and " due to new guidelines '' and citing a holiday tomorrow XX/XX/XXXX the closing now has to be postponed until Monday XX/XX/XXXX. This is not necessarily a complaint against my lender. This is a XXXX customer who now has to re-schedule moving company, allow the seller an extra 3 days of lease after the delayed closing date due to the fact that they have to close on this house prior to closing on their new house, all because of these " Know before you owe '' guidelines that " will not cause any delays ''. In the real world, they do cause very costly delays. There needs to be a way that mortgage applicants can choose to waive these new guidelines.
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| 05/29/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
In 2017 my wife of 25 years XXXX XXXX XXXX XXXX and I, XXXX XXXX XXXX, looked at a townhouse in XXXX, Alabama with XXXX XXXX, a Realty South real estate agent in XXXX, Alabama with XXXX XXXX, a Quicken Loans mortgage originator in XXXX, Michigan starting a mortgage application for us.
Unfortunately after we began the application process, my wife of 25 years XXXX XXXX XXXX XXXX threatened me with a divorce.
Unfortunately we could not close on either property, the first townhouse in XXXX, Alabama in XX/XX/2017 XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX ) or the second townhouse in XXXX, Alabama XXXX XXXX XXXX XXXX XXXX and XXXX XXXX Quicken Loans ) in XX/XX/2017, because my wife of 25 years XXXX XXXX XXXX XXXX threatened me with a divorce.
We have been renting an apartment at The XXXX XXXX in XXXX, Alabama since. I have not received my personal financial paperwork back from XXXX XXXX since not closing on either property because I thought we were divorcing.
|
| 11/07/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Hello I am shopping around for mortgages on purchasing my first home and on XX/XX/XXXX I called XXXX XXXX XXXX to get prequalified and they rightfully ran my credit score and of course a hard inquiry was placed on my report. After 2 days on XX/XX/XXXX since I was under the impression that I have 14 days allowance to shop for mortgage rates without hurting my score I called QuickenLoans to ask for rates and I specifically requested three times to not ran my credit score and they assured me that no new hard inquiry would be posted. I specifically requested confirmation and I have proofs for that since the call was recorded. When I checked my credit report today, I found out a new hard inquiry from QuickenLoans on XX/XX/XXXX. This inquiry is illegal as I didn't gave my authorization to be run again and they confirmed me that it won't show up as a new hard inquiry. I demand for this inquiry to be deleted. Please help me and let me know if you need any additional info
|
| 06/21/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
This is in continuation to complaint XXXX which Quicken Loans has closed without providing a resolution.
I have attached a document which is the estimate and it shows adjustment and credits of {$6800.00} and they never gave explanation of this amount. They said that the tax credits was {$5300.00} so if that is the amount then how come they gave me a document which shows {$1500.00} more credit and it can not be earnest money deposit as it is mentioned separately in both the documents.
So now they are contradicting their own statement and they didn't answer any question what I asked. I never attached the document which shows {$5300.00} and I asked the explanation of {$6800.00} but they didn't mention it in their reply. So if the tax credit was {$5300.00} then that means they applied additional discounts in the initial estimate at least for the amount of {$1500.00} but they took it off when they saw that closing amount is less and I am asking for the same credit.
|
| 03/25/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
My daughter and I applied for a mortgage with quicken loans. The broker lead me on that the interest rate would be 4.25 % conventional with 20 % down and told me the estimated closing cost would be about {$6500.00}. He never sent me a good faith estimate of the closing cost. After we started to loan process on of the documents that he wanted us to approve was a 2.5 % fee for that rate. ( {$4100.00} ). If we did n't want to pay the fee the rate would be 4.75 %. We did not sign that document. I immediately called him and he said that was the cost for that rate and could not be changed. We sent him an email to cancel the application and return the {$500.00} that my daughter paid him. We were able to find XXXX companies that gave us that rate with no cost. He refuses to close our application and offered to match the offer. We again told him no and he went through with an appraisal after we told him to stop. He again emailed me to talk to him about a different offer.
|
| 10/18/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
|
|
At XXXX XXXX on Friday, XX/XX/2019, I received a call from my lender, Quicken Loans , Inc. at ( XXXX ) XXXX. They wanted to discuss possible ways to reduce my mortgage payments and save me some money. I told them I might be interested. They asked for information on where I work and how much I make. They ask how I've been paying my credit card payments. They said they would get back to me, and they never called back with any further information.
They NEVER asked me to do a credit pull, never told me about such a thing, never asked me about refinancing or whatever options they have to save me money. They said they would call me back.
Next thing I know, I get an experian notification saying there was a change to my credit file. I logged in, and there was a hard credit inquiry by Quicken Loans. I NEVER gave them permission to do a hard credit inquiry, and they NEVER asked me for permission. I feel this is fraud or theft, as I know the results of a hard inquiry.
|
| 04/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
On XX/XX/2023, I called my Mortgage Lender regarding a shortfall in my XXXX Mortgage Payment. The shortfall in payment of {$30.00} was due to the increase in Escrow Impound installment amount. Because of this shortfall, the Lender charged me {$120.00} in Penalty.
I find this Penalty of {$120.00} unreasonable and an unfair practice by the lender due to the following reasons.
XXXX. My XXXX Mortgage payment, which was on autopay with my bank, was paid on time but short {$30.00} due to the increase in Escrow Impound amount.
XXXX. The Escrow Impound amount is not the Lenders money, but rather my money being kept by the Lender on my behalf for Taxes and Insurance.
3. Why am I being charged a penalty on my own money.
4. This practice of charging a Penalty on a shortfall of {$30.00} due to an increase in Escrow Impound amount is unfair and excessive and should be stopped.
5. {$120.00} penalty on a shortfall of {$30.00} is 400 % penalty which is very excessive.
|
| 03/09/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am the XXXX XXXXt for a home that is being financed by Quicken Loans and appraised by XXXX XXXX XXXX out of XXXX TX. The lender had an appraisal done on the property and the appraiser bypassed several comparable properties that were recently sold and very similar in every aspect and used comparable properties that were almost a year old as well as devaluing the property based on incorrect assumptions about upgrades and modifications done to the subject property. This caused the property to come in {$6000.00} under the contract price. This same property had 6 or 7 offers that were above the contract price. I reached out to Quicken loans to help contest the appraisers findings and they submitted some of my the information that I submitted the first attempt. When the appraiser responded and I attempted to send additional information Quicken loans refused to send the additional information.
This is causing an unnecessary financial loss to me and my client.
|
| 06/22/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
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My complaint concerns compliance with the Home Mortgage Disclosure Act. By section 1003.5, I can request HMDA data directly from a lender after XXXX XXXX, and expect to receive it back within 30 days.
I requested HMDA data from Quicken Mortgage on XXXX XXXX, 2016. I have not received a response. I followed up by telephone on XXXX XXXX. The company routed me through many different departments and then hung up on me. All along, their response [ paraphrased ] was " let us see about your request and if it is our policy to fulfill it. '' I would like to receive their HMDA data. Also, I asked for any HMDA data related to their subsidiaries. I believe they have a subsidiary named XXXX XXXX, XXXX. If that is a part of their institution, then I would like to receive that data as well. I would like the data in excel, .data, or text file. I am certain that they keep their information in a digital format, so that should be an easy means of executing on this process.
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| 05/24/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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While talking to a mortga ge specialist on the phone from Quicken Loa ns we were interrupted by his supervisor. He proceeded to quote me a rate of 3.75 %, and was asking for my credit card #. I was not willing to engage without this being in writing. He did not inform me that this rate also had XXXX points for {$3400.00}. This is not acceptable to me an d may be fr aud. After complaining to this supervisor for failing to inform me about the points, the discussion became heated. I asked to speak to his supvervisor who told me this was not intentional. If not for me asking I would have been charged to proceed with a transaction that was verbal, and at no time was I informed what I was paying for. Their solution to this issue was to apologize several times, and to offer me a {$500.00} voucher for any future business I do with these glorified used car salesman. This also is not acceptable to me. I look forward to hearing from you on this matter. Thank you.
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| 05/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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This is in regard with Rocket Mortgage 's recent failure to pay the flood insurance premium from the escrow account associated with my mortgage. This resulted in the flood insurance policy being cancelled due to non-payment.
The result of this is that the original premium of {$350.00} was no longer available and the lowest available premium had now increased to {$830.00}.
Over the life of the mortgage this is a {$5000.00} mistake by Rocket Mortgage!
I have tried several times over the phone to get this issue resolved and the original premium reinstated. I was forced to pay the new premium on threat of a vender policy being taken out for over {$2000.00}.
Rocket Mortgage insisted on paying my flood insurance policy by escrow. They took funds to pay the escrow and then failed to renew the policy with those funds.
I am now paying {$5000.00} more because Rocket Mortgage failed to pay the premium they, through escrow, took on the responsibility for.
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| 05/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
I was trying to purchase a 2nd home or vacation home. In doing so I sought out a pre approval through Rocket Morgage / Quicken loans. I applied for a pre approval in XXXX of XXXX and received an approval and was informed that I was good with a score near XXXX. I then updated the approval on 3 additional occasions attempting to be prepared if we found the correct home. I was never advised that these additional credit pulls could adversely affect my credit by the lender. On the fourth pull I was informed that I now had XXXX combined credit score below the lending limits. I was informed that this was because I had 1 late payment and late payments from XXXX were impacting my score. When I reviewed my credit report they provided it clearly states that the number of hard inquiries has adversely effected my score. Thus putting me in a denial status not only for them as lenders but many other lenders as well. Ive now lost out on a chance to buy my second home.
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| 04/09/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
On XX/XX/2020, I was contacted by a representative from Quicken Loans regarding a XXXX XXXX refinance of my home. My current loan is as follows ... 30 year fixed, 3.375 %, approximately 140 payments remaining of $ XXXX, payoff approximately {$350000.00} ... This representative called me stating he saw that I had recently spoke with another Quicken Loans representative, but felt he could offered me a refi that would be to my advantage ... This guy offered me the following ... New 30 year fixed, 2.75 %, payments of $ XXXX, new payoff {$830000.00} ... He said all that my out of pocket expense would be {$300.00}, for an appraisal fee ... He then had a lady call me to e-sign the preliminary loan application ... The only thing that prevented me from going through with this was asking the 2nd person questions she was unable to answer ... At that point I asked to reschedule to XX/XX/2020, but I have a copy of the contract that they wanted to trick me into ...
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| 08/26/2023 |
Yes |
|
- Struggling to pay mortgage
- An existing modification, forbearance plan, short sale, or other loss mitigation relief
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|
Web |
|
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In XXXX of 2020 we entered into a forebearance that was offered by my mortgage servicer. It was explained in documents and their website that the amounts that would not be paid would be added to the end of the current mortgage. As the end of the forbearance period ended the company stated that we would have to complete a loan modification but what was previously stated. Not understanding that they were not abiding by the Cares Act and fearing that we would lose our home we completed the load modification. After completing this I discussed what options we had moving forward and was told that we could refinance after making 3 months of our payments post modification. We made the payments and then proceeded with a refinance as we thought this was our best option to help us financially.
This series of events has helped put us in great financial hardship and stress. I believe that Rocket Mortgage knowingly and deceptively forced customers into this trap.
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| 05/15/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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I was contacted by telephone from quicken loans by a representative named XXXX XXXX on XX/XX/2020. He started in on a spiel about refinancing and told me he was going to do a number of things including looking at my credit profile he did not ask he told me. I did not understand that he was going to do a hard credit pull as I would never agree to that period I received an experience and notice through email while he was talking to me and I questioned if he had done a credit Pole and after a while he stated that he did. I told him I did not authorize this and I want of it off my credit report immediately. He did not reply or comply my request. I filed a dispute with experient today over this issue. I have requested that quicken loans not ever call me for any reason at all yet they still do. I have had don't lock in the past talking with any representative of quicken loans/rocket mortgage. I want does hard credit pull off of my credit report immediately.
|
| 08/22/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Reporting company used your report improperly
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|
Web |
|
|
On Thursday XX/XX/XXXX on a phone call with XXXX XXXX from Quicken loans we discussed my refinance application. On that call I expressly denied permission to perform a hard check on my credit until every single other step in this process was completed. I told the banker my score and he said he could get the information he needs from my tax returns and by asking questions via email. So he emailed me later that day to obtain my tax returns and ask some of those questions. On Friday XX/XX/XXXX he performed that hard check on my credit without my permission. I believe this is illegal as I did not give permission and I actually purposefully denied him permission to do this. He has since stopped communicating with me. I have left a voicemail for his supervisor on XX/XX/22 at XXXX but have not heard back yet. Here is the banker 's contact info : XXXX XXXX XXXX XXXX Quicken Loans Direct : ( XXXX ) XXXX Cell : ( XXXX ) XXXX | Fax : ( XXXX ) XXXX | NMLS # XXXX
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| 04/18/2020 |
Yes |
|
|
|
Web |
|
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This is Quicken Loans XXXX XXXX XXXX XXXX Michigan XXXX On on XX/XX/2019 I closed on a FHA refinance loan and During closing my escrow had 12 months of my homeowner 's insurance put into it and I had 10 months of my taxes put into it due to the fact that after closing my homeowner 's insurance was due two months later on top of a payment of XXXX for XXXX well here in XXXX and they did an escrow analysis and they're telling me at the time of closing it was {$1500.00} and some change in my escrow which isnt accurate they're supposed to been {$2400.00} in my escrow I did call them and they're trying to give me the Slick salesman. And talk away from the issue on top of that I refinance FHA loan and my MIP we're supposed to be refunded back to me and that was supposed to been taken off of The Upfront mortgage insurance premium and they never deducted it off of that so that disappeared and I don't even know where that went there legally trying to steal
|
| 06/23/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
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I applied for a home refinance loan and used an appraiser my lender sent. The appraisal came back significantly low and I was not able to get qualified. This was a poor appraisal because it did not accurately reflect my home worth.
The appraiser used homes outside my subdivision even though they are still building in my area and new homes have sold. The current builder in my subdivision has starting prices higher than what I bought my house for. I contested the appraisal by submitting additional sold homes in my area but nothing was taken into consideration I submitted. My old realtor found a higher value based on sold homes in my area. My county property tax appraiser would not even honor the vendor 's appraisal because they said it did not reflect the area and did not " feel comfortable '' lowering my taxes to reflect that value. I have supporting documents but not at this time of completing the complaint. Documents can be submitted as needed.
|
| 10/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
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|
Web |
|
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On XX/XX/XXXX and XXXX, XXXX, Quicken Loans pulled my credit report without my knowledge or authorization to do so. I found out just this year, XXXX, that the inquiries were on my report and I got a hold of Quicken Loans immediately. They asked for a letter from me stating that I did not authorize such a credit pull, which I provided. I want disciplinary measures taken toward Quicken Loans and the mortgage loan officer who pulled my credit report twice without any sort of authorization by me whatsoever. They fraudulently obtained my credit information without my expressed consent and there should be repercussions. I was told today, XX/XX/XXXX, by XXXX XXXX, representative for Quicken Loans, that the inquiries will be taken off my credit report with no direct date of this noted. XXXX did take XX/XX/XXXX, off because it was a repeat of the one Quicken also pulled on XX/XX/XXXX. As of this date, the pull on XX/XX/XXXX, is still on my credit report.
|
| 09/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
My home was destroyed by flood in XXXX of XXXX due to hurricane Ian and declared a XXXX disaster area. As a result we requested and were granted a disaster area forbearance on mortgage number XXXX. The home had to be rebuilt and was rebuilt in XX/XX/XXXX and ready for move in. We requested with Rocket Mortgage a loan modification on XX/XX/XXXX and were told on a recorded line that we did not need any paperwork because we were in a disaster recovery forbearance. We then received a notification later on the next day that Rocket Mortgage did in fact require paperwork for the underwriter. We started the application requirements prior to XX/XX/XXXX. The forbearance expired XXXX XX/XX/XXXX. We turned all documentation in a timely manner as request and Rocket Mortgage still reported us 180 days late to all three major credit bureaus dropping me and my wife 's credit over XXXX points while we await a loan modification decision from their underwriter.
|
| 10/19/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
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|
Web |
Older American |
|
I have been working with Quicken Loans regarding a modification of my first mortgage for the last 3 months. I provided them with ALL of the information they requested in their 'Application for Success ' modification program. After receipt of my information they asked for additional information which was part of the original information I submitted. Nevertheless, I supplied the same information again. Two weeks later, they requested the same information again ( I have copies of their requests ) of which I submitted again. Becoming very concerned, I was finally able to speak to a supervisor responsible for handling 'complaint escalation '. Only after this discussion was I informed that my application package was complete and that " Underwriting had everything they require ''. That was 6 weeks ago and every other day when I call, I'm told that it's with underwriting. When I request to speak to an underwriter, they're unavailable.
I need help!
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| 11/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
|
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I applied for a XXXX Mortgage XXXX with Rocket Mortgage in XX/XX/2021. The Lender Representative whom I initially spoke to via mobile telephone told me that when I qualified for their Mortgage Refinancing that I would also get a Cash Out for approximately Seventy-Nine Thousand Dollars. He also told me that I would have to put down Five Hundred Dollars to keep the Two Point Five Percent ( 2.5 % ) Interest Rate but he never mentioned that my down payment will not be reimbursed if the Assessor does not find my house meet Rocket Mortgage requirements regarding the value of my real estate property. Also, Rocket Mortgage sent a Deposit Agreement with a counterfeit signature of my name after the fact that I verbally notified XXXX XXXX XXXX, Executive Resolution Advocate, from Rocket Mortgage, that I was cancelling my Refinance Mortgage Application. I was misled by Rocket Mortgage by denying to reimburse my {$500.00} ( Five Hundred Dollar ) deposit.
|
| 07/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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|
Web |
|
|
I have a mortgage account with Quicken Loans for 6 years. I always had the account on auto pay. In XX/XX/XXXX, after Hurricane Irma, they offered a benefit to victims of the hurricane in Florida in which they could provide a break of 3 months without needing to make payments. I made use of this benefit from XX/XX/XXXX to XX/XX/XXXX. My mortgage was reinstated in XX/XX/XXXX where my payments would begin in XX/XX/XXXX. They re-set my auto payments ; however, only until XX/XX/XXXX. I was never notified that this was temporary. Between the months of XX/XX/XXXX and XX/XX/XXXX, payments were not automatically withdrawn from my account and they reported my mortgage as 90 days late to the credit bureaus. I never requested a change or removal of the autopay. They did that on their own after I had set it up form the beginning of the life of my loan in XX/XX/XXXX. Now they refuse to make the proper adjustment to the incorrect credit report they made.
|
| 12/21/2017 |
Yes |
|
- Trouble during payment process
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|
Web |
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|
I logged into Quicken Mortgage portal to make my XXXX Mortgage payment, the website and app are requiring a new mortgage application be submitted. There is no option to skip this in the process. Part of the forced mortgage application is asking for personal financial information and having credit re-pulled. I am not interested in a new mortgage, I just want to pay my existing mortgage. When we got our last mortgage, if we were to complete the application process, our rate would increase thus hurting us financial. When I reached out out to Quicken tonight ( XXXX XXXX ) through their online chat, the response was, we have a new system and please call in. Since it is after business hours, there is no one to respond to. This process is wrong and there is no resolution by the company. I am trying to make a payment by the allowed methods through quicken and they are trying to force a mortgage app. This is not ethical and I question the legality.
|
| 02/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
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|
I got laid off in XX/XX/XXXX and one of the first things I did was contact Rocket Mortgage to put my loan in forbearance as everybody recommended. I was never told that the credit I have spent my life maintaing in peefect shape would forever be ruined. I keep an eye on my report weekly if not daily and as the months went by there were no impacts on my credit report. Then when I get a new job in XXXX and became financially stable I contacted Rocket Mortgage to begin payments. Instead of letting me begin payments they kept putting it off until finally in XX/XX/XXXX they set me up to begin making payments. Immediately afterwards my credit started showing me being extremely delinquent and irradicating 15 years of hard work.
If I were either told my credit would be ruined or saw any impact to my credit, I would have either not gone into forbearance or ummediately cancelled it no matter what I would have had to do to make the payments happen.
|
| 12/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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Rocket Mortgage ( is the second party in complaint XXXX ) And XXXX XXXX XXXX XXXX ( XXXX ) different inquiries for ( XXXX ) different loan amountsXXXX XXXX XXXX XXXX XXXX XXXX for {$200000.00}. Rocket Mortgage LLC loan # XXXX {$200000.00}. With the " facts '' stated. And I even gave XXXX " an opportunity to cure still didn't want to hear it. The inquiry on my consumer report is evidence that XXXX received the money as a credit. The estate name is on the application. The trust is in the natural persons name, evidencing who is the beneficiary of that said trust. Im the beneficial owner of that traded security account. My natural name registered, via copies of IRS form XXXX as Power of attorney and Form XXXX to make any claims on the estate. As beneficiary I would like the security interest value of the asset released immediately 15USC1615. Send certified cashiers check in the amount of {$200000.00} with in 10 business days to XXXX XXXX XXXX
|
| 01/14/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American, Servicemember |
|
I was approached, actually hounded, by rocket mortgage to refinance with the promise of no paperwork and lowering my mortgage payment by $ XXXX. After several weeks and massive documentation they could only lower my payment by $ XXXX and my mortgage would increase from XXXX to XXXX. This seemed almost like churning for a commission. I had a conversation. With a supervisor who wanted to know why I had not refinanced. I explained how I had been given false information and my mortgage would not decrease as promised and I had jumped thru hoops including being asked for employment records from XXXX yrs previous. Even after providing tax returns from my CPA.
I did not hear again until I paid my next mortgage and my escrow had increased $ XXXX. No tax increase was noted in XXXX nor was there an insurance increase notification. $ XXXX the following year?
I asked company and they said there was deficient escrow and the increase was for the yr.
|
| 05/31/2018 |
Yes |
- Mortgage
- Reverse mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On or around XX/XX/XXXX I received an email stating that I would get a FREE APPRAISAL, NO DEPOSIT AND A {$500.00} REBATE once I closed the loan. At the closing I noticed that I was charged {$400.00} for an appraisal but I closed anyway knowing of the letter that implied a rebate of {$500.00} and a rebate of {$400.00} for the free appraisal. When contacting the company they said that they were not going to refund me the {$400.00} but would send me a check for {$500.00}, which they did.
The appraiser requested the house be painted. So I sent an estimate in of {$1900.00}.
They held as a " hold back '' at closing {$3000.00} to be released once the house was painted and approved by an appraiser. This was done and a request for the funds to be released was denied and only {$1900.00} was released. No reason was given except this was their policy. However, I have a letter stating that ALL funds will be released once the painting is completed.
|
| 04/13/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
My current lender Quicken Loans is consistently calling me or emailing me with " money saving '' opportunities. In the beginning of XX/XX/XXXX a rep named XXXX called me and we briefly discussed these " potential '' savings. At no time was a verbal authorization given to run a credit inquiry for me. XXXX stated he was going to talk to his team leader to see what options we would have for me being that I am such a " great '' customer. I was then alerted that my credit report was ran for a hard hit. I then emailed XXXX stating that I did not authorize this inquiry. XXXX then apologized for doing so and I asked to speak to a manger. The manager named XXXX ( last name unknown ) stated that he listens to the calls and stated there was " permissible '' authority granted which was not the case. Quicken loans misleads their clients stating that they can save you money only to find out they can not and " you are in the best position right now ''.
|
| 07/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I have spoken with XXXX on multiple occasions, I have financed several items through XXXX and paid all in full. XXXX has reported many late reports to XXXX despite the payment dates being inaccurate. I have paid all accounts in full and have given XXXX documentation showing the inaccuracies. I am needing help to remove the many negative reports from XXXX company that advertises to consumers that they do not have late penalties yet report despite accounts being paid.
Rocket mortgage ran a hard credit pull in XXXX of 2023 and in XXXX and XXXX in XXXX of 2023 without my consent and then gave my information to another company. I have attached documentation of this. I have asked the hard pull to be removed and am not being helped with this and need to have it removed to be able to purchase a home for my family.
I specifically asked Rocket mortgage NOT to do this and still it happened. The company will not work with me to make this right.
|
| 10/06/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American, Servicemember |
|
I requested a refinance loan from Rocket Mortgage. We came to agreeable terms.
My Loan Officer went on vacation. While she was gone my loan was rewritten to include a 25 year loan instead of a 30 year VA Loan. This increased my payment by {$300.00}. Also my percentage rate jumped from 2.87 to 2.99. The president told me it was because my credit was bad.
I cancelled this loan before my loan officer returned. When she returned she wanted to know why I cancelled. She tried to go in and rearrange it back to where it was.
I told her what the president said about my credit and she told me that VA is more forgiving about credit and it didnt really matter. So my rate was raised because my credit wasnt good enough, but, but it didnt really matter with VA anyways.
My loan was reconstituted, except for the raised percentage rate of 2.99 % instead if 2.87 % So it looks like a quick shuffle to raise my rates.
From the # 1 Lender in the Country.
|
| 06/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2020 I was shopping for a mortgage and got in touch with Rocket Mortgage. I spoke with XXXX XXXX NMLS XXXX. I wanted to delay applying but he pressured me into applying.
I submitted my application the same day, informed Rocket Mortgage ( Mr. XXXX XXXX that I had applied and asked what the next steps were.
XX/XX/XXXX, Mr. XXXX asked the basic details of the transaction XXXX principal amount, loan amount, etc ) and I provided them same day. I provided a signed contract XX/XX/XXXX. On XX/XX/XXXX, I informed Mr. XXXX of another banks offer. He told me he would speak with his director and get back to me that same day. Mr. XXXX never got back to me.
I am disappointed that I was never provided any offer for a loan, provided a loan estimate, but was also not rejected. My understanding is that banks must provide a reason for rejecting you. By never getting back to me after weeks and months, this was the equivalent of rejecting me.
|
| 08/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My homeowners insurance has been escrowed with my morgage since I purchased my condo back in 2015. Rocket mortgage took over servicing or bought my mortgage from XXXX in the last year and did not escrow my homeowners insururance which lapsed for non payment. I am in the process of getting the insurance coverage back in place but a new policy must be issued which will be a higher rate due to cancellation/lapse in coverage. In my opinion Rocket mortgage is at fault here and responsible for this lapse and I have never had to pay directly to the insurance company since it has always been escrowed. Reaching out to Rocket mortgage has been useless so far. Their staff specifically XXXX is very rude and zero help. Explained she has a boss but her bosses do not take phone calls from customer or return calls to customers. Something has to be done where a company drops your escrow without your permission and does nothing to rectify the situation.
|
| 08/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I checked my account with Rocket Mortgage ( RM ). I noticed that there was a change in my payment of {$91.00} for my next payment. I did not receive any correspondence either through the mail or email. I called RM for some clarity and left my name and number asking to speak to someone about the change. On XX/XX/XXXX, I went to the website and made an inquiry. I followed up with an email on XXXX and XX/XX/XXXX. Today I received an email telling me that an escrow analysis was complete and that they would send it today. I received a notice that the analysis was completed and the website was back dated to XX/XX/XXXX. The terms of my mortgage stated that should the escrow account be deficient, the Lender would notify the Borrower and actions should be taken to restore the account to an acceptable level. The Borrower did not follow the process and change the amount against the conditions of the mortgage. This is the 8th month.
|
| 07/24/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Payoff amount provided by Rocket Mortgage 's personnel and by their website is more than the Closing disclosure document provided. All payoffs are based on a XX/XX/20 closing date. I'm refinancing with the same company ( Quicken-Rocket Mortgage ) as my current current loan. As such, you would think these numbers would match??
Payoff amount according to website viewed at XXXX XXXX and XXXX XXXX on XX/XX/XXXX : XXXX Payoff amount according to customer associate " XXXX '' at XXXX XXXX on XX/XX/20 : {$300000.00} Payoff amount according to closing disclosure document on XX/XX/20 at XXXX XXXX : {$300000.00} Payoff amount according to closing disclosure document on XX/XX/20 at XXXX XXXX : {$300000.00} When asked to explain why the closing statement is different than their own Payoff page and from their customer agent, they refused to provide me the data. in fact, as you can see, the payoff amount continues to increase with no viable reason.
|
| 06/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
My name is XXXX XXXX XXXX. I was purchasing a home in XXXX Georgia through Quiken loan as the finance company. After giving Quicken. All require documents which they approved. They also set a closing date. They then ask me for ID. And I send it to them. After they notice that I was not born in this country. They denied my loan. Meanwhile Ive live in the U.S. for 50, years and work the same job, for over 25, years making {$160000.00} XXXX dollars annually. Plus I already owned 2, home one of which is a rental property in XXXX XXXX XXXX value at XXXX, XXXX. Did these people discriminate against my XXXX, or my XXXX XXXX. Or both. The lady who was doing the loan quit, and called me personally to Apologize for what happen to me. And ask me if I got the loan. Which I did in record time because I wouldve lost the house. They were other people who wanted the house. If any lawyer wants to take up this case please contact me at XXXX. Thank you.
|
| 09/09/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I was locked out of my account from rocket mortgage and not allowed to make any more monthly payments even though i was not in foreclosure.
I called them several times and tried to get them to be honest and coordinate with the XXXX XXXX XXXX XXXX so that they could get my mortgage caught up.
I was ready to resume my monthly payments, however, I could not I was informed by Rocket Mortgage Customer Service Personal that in order for me to begin my monthly payments again I would have to pay the balance of {$5500.00} in a wire transfer.
I had a insurance payment that I used to do the wire transfer and resume my monthly payments however, by doing this and by me making the transfer the Mortgage company told me I had to make made me ineligible for the XXXX XXXX XXXXXXXX XXXX and now I am out of work again through no fault of my own AND my insurance company wants to do an inspection of the property. I am really at a complete loss. Help!!!
|
| 01/25/2022 |
Yes |
|
|
|
Web |
Older American, Servicemember |
|
I am a XXXX XXXX XXXX vet also the widow of a XXXX XXXX XXXX XXXX veteran. I financed a home using my VA entitlement through rocket mortgage.
As a veteran I am able to allow another veteran to assume my home mortgage using their VA entitlement and my entitlement will be restored. My daughter who is also a veteran with great credit and very able to afford the mortgage wants to assume my loan. The mortgage principle is 490k and it appraised for 580K.
which doesnt really matter because the loan is being assumed as is. It remains the same from one vet to the other.
Rocket mortgage refused to release my entitlement unless I paid them 26 thousand dollars first. I called the VA and was told that is not the policy of the VA.
If I try to purchase a different home I will have to pay hundreds of dollars extra monthly for mortgage insurance and put down a large down payment. XXXX says it supports veterans. I certainly dont feel supported.
|
| 08/13/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I had a co-worker tell me about refinancing my home with Quicken Loans ... I called the company to ask what they could do for me etc ... I gave them all the info they need reguarding my home etc ... the guy pulled my credit score which was XXXX he said, he could combine my mortgage and debt i had and save me about {$260.00} a month and that I could write off mortgage than my debt every year and save me money ... they sent out an appraiser etc. I lost {$500.00} of my money now ... since we were trying to get a loan for about {$180000.00} and house appraised for refi only, he gave me $ XXXX, he was maybe at my house XXXX min .... my Realator said, he low balled the amount, min. should 've been $ XXXX as high as $ XXXX ... Not only have I lost my {$500.00}, but I felt mislead ... So upset over the whole thing, I was just trying to consilidate. I had some equity already when I purchased the house 2 years ago this month..
thank u, XXXX
|
| 02/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On or about XX/XX/2022 I had gotten a phone threw XXXX XXXX they did a soft pull on my credit at that time. I took the phone back because my son would not pay the bill there were no outstanding fees. I have been trying to secure a mortgage my mortgage broker knew my lease was up in XXXX and we were trying to secure a mortgage, On or about XXXX XXXX XXXX XXXX XXXX XXXX did a hard pull on my credit which was not authorized. I believe that rocket mortgage somehow orchestrated the hard pull, to knock down my XXXX and put them in a position to charge a higher interest rate on the mortgage. Due to the setback, I must rent for another year, and I will incur XXXX in extra monies paid towards rent instead of equity going into a purchase of a home, I want to find out who is behind us and I want to see them punished, XXXX said they do not do hard pulls at any time. I did contact them, they were not authorized to do a hard Pull, nor was anyone
|
| 10/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The loan process was a disaster and took almost two months. I was told numerous times they didn't do certain things with the courts in response to getting a letters stating that my account was current, only to forward them the emails from the courts saying they just 10 minutes ago did it with the same company. Had i not been persistent we wouldn't have ever gotten to the close. Horrible service. I closed over two weeks ago and based on our contract that we both signed the loan was supposed to be paid off to my current mortgage company by the XXXX. It is now the XXXX and i just called and sat on hold with rocket mortgage for over an hour and a half with no answer. I called them back only to find out they aren't open anymore. I have accrued interest during this period and I had to call them once i realized the issue. How they miss not paying off my loan but create and account for me to pay is beyond me. DONT EVER USE ROCKET MORTGAGE!
|
| 08/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
This is with the closing attorney. I used a broker and subsequently Quicken loans. From initial LE to final CD Section H always stated that the owners title insurance was optional. Day before closing now, keep in mind I told my broker in writing from the initial LE that I did not want owners title insurance and the fee is still on the CD. I called the title company and they stated " owners title insurance is optional, just not optional here at our company '' and now it's too late to start over with a new title company so I am forced to pay XXXX that was in all actuality NOT optional.
This is a deceiving practice and unacceptable behavior by a law firm. I have it in writing now from the law firm, and he states all email signatures state it's not optional but a buyer doesn't correspond with title, the realtors and the bank do, had I known up front they would not charge this, I would have gone with another company to close the loan.
|
| 07/25/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was solicited via text about taking a loan out of one my homes, only asked questions and wasnt interested other than to understand how it worked! Agent at quicken loans processed with out my authority a inquiry on my credit report, called and pleaded to take it off! As I had no interest in this.. was told they would not take off the inquiry they put on my credit report! Spoke to gentleman 3 times! He basically told me I have no right to stop them, and I could not dispute their inquiry! As I explained it effected my credit score and he kept on looking into my credit report! Without my knowledge!
What can I do to erase this? And is what the agent told me, correct that he can do as he pleases. I have no control of a stranger to pull my credit report, and try to make me take a loan on one of my properties?
XXXX if needed to be contacted about this matter! As I feel the gentleman was evading my personal privacy without my concern!
|
| 09/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I answered an online add on or about XX/XX/2018 from XXXX XXXX XXXX claiming that I could save on my mortgage payments. I completed the online application. The site said that, if they couldn't offer a lower my rate, I would get a " prepaid {$250.00} Visa gift card. '' Please see the attached screen shot of this claim.
I presently have a loan that I recently got at 3.40 % for {$430.00} K, paying {$1900.00} per month, fixed for 30 years.
The answer I got on the online site was, as you can see, that my payments " could be as low as {$8000.00}! '' I called the number on the website and first spoke to XXXX in XXXX, MI. He then transferred me to XXXX at XXXX. I told him that his company should send me the {$250.00} gift card. He said, " Oh, that was only for loans to be funded only after XX/XX/XXXX of this year. '' I reminded him that there was no mention of that date on their advertisement, as one can see from the attached webpage.
|
| 10/14/2023 |
Yes |
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
|
Web |
Servicemember |
|
I contacted Rocket Mortgage the next business day after my CARES forbearance ended, ( XXXX ). The woman I spoke with gathered some financial information, and informed me that I owed all of the amount due, in a lump sum.
She instructed me to send a hardship letter, and pay stubs and underwriters would get back to me.
After we hung up, she called back, and left a message, stating that I DIDNT need to send that information, and they had everything they needed.
Its been 10 days, and I have not heard back.
Additionally, I emailed them on the XXXX of XXXX, inquiring as to status, and was told that I needed to submit all of the documentation that the woman told me I didnt need to submit.
Finally, I received a letter on the XXXX of XXXX demanding XXXX by XX/XX/XXXX to avoid foreclosure.
I have no idea what to do at this point. I want to resume payments, and establish a plan for making up missed payments during the forbearance.
|
| 06/26/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
Quicken Loans ( NMLS # XXXX ) advertised ( advertises currently ) a program for a {$500.00} rebate for my company 's employees that close their loan with quickenloans. I visited the quickloans website via their special link and proceeded to shop loan programs. After some time reviewing, I clicked on the pop up to chat and was connected with XXXX XXXX XXXX : XXXX. I shopped loan programs and he asked if he could arrange a phone call. I informed him that I saw their special offer on the company intranet site and was interested in getting pre-approved to buy a house. I met all the criteria in the fine print, and eventually found and closed a house. I confirmed at several points both via email and phone that I would be getting the rebate. I emailed XXXX and he replied that he would look into it for me. A XXXX later I still had not heard back. It has been almost XXXX months since I closed on my house and I still do n't have my rebate.
|
| 03/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My loan was transferred to Rocket Mortgage to service recently.
I have told them numerous times that I do not wish to receive calls or emails regarding refinancing or anything that is not related to simply just servicing my mortgage. Including the attached email sent on XX/XX/2022.
Today in the morning, XX/XX/2022 at XXXX I received yet another call to talk to me about " making sure I am paying the right amount '' on the mortgage.
This is infuriating, not because of the call calling, but because as consumer advocate it is clear as day to me that the reason why Rocket Mortgage is is servicing this account is to gain consumer data and increase the ability to target people to refinance. This should not be right, mortgage services should not use the personal information of the newly acquired borrower to simply try to sell them a new loan.
I would like these calls and these promotional emails to STOP.
Thanks for your time.
|
| 02/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Entered Quicken Loans website this morning ( XX/XX/XXXX ) to make my XXXX ( XXXX ) payment. Website refused to accept payment ; indicated my loan had been sold to " XXXX XXXX ''. Have received no correspondence from XXXX, or XXXX XXXX, regarding this. Found a number for XXXX XXXX ( XXXX ) and called them. They indicated that the transfer is " in process '' and likely would not occur until later in XXXX. XXXX ( representative ) indicated I had 60 days to make a payment with no consequences to my delinquency status, late fees, credit reporting etc. I called Quicken and was advised that the goodbye letter had been drafted XXXX and that Quicken would also not accept any payment. Quicken refused, as did XXXX XXXX, to present any resolution. I have been associated with the mortgage industry for over 30 years and am completely confused by this ; can only imagine what the average consumer would think when presented with this situation.
|
| 09/21/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
loan # XXXX we began a process with quicken loans XX/XX/2015. seller paying closing cost and appraisal cost.. gave a {$400.00} deposit for good faith estimate. was to come off the down payment at closing. it would only be lost if we ourselves backed out ... many problems and XXXX times cancelling closing dates,, the seller backing out.. asked for the GFE deposit to be returned and was informed NOT HAPPENING! spoke with exec. office ... XXXX XXXX XXXX stated NO MONIES WILL BE RETURNED, also we 're lucky we do n't get a bill,, claims it cost {$550.00}. not true {$300.00}. seller paid and it was known to be that ... QL literally lied to us, they referred it as,, we were misinformed. have documents and correspondents to proof their total INCOPENTENCE! we did not stop or create the XXXX we 've been placed through.. our entire summer given to QL and now they want us to give them {$400.00} for the ride. from XX/XX/2015 THRU XX/XX/2015
|
| 02/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Rocket Mortgage purchased my home loan from XXXX XXXX in XX/XX/XXXX. This was during the time XXXX XXXX paid my XXXX ad valorem taxes with XXXX XXXX. Then, Rocket Mortgage assessed or calculated my property taxes, but excluded XXXX XXXX 's payment for my XXXX tax period. When Rocket Mortgage calculated my escrow analysis, it over calculated it, projecting an approximate {$200.00} increase in my monthly payments. I contaced Rocket Mortgage several times to correct error, and I was assured in writing that it would be corrected and my monthly payments would not increase. My XX/XX/XXXX payment just went through and nothing was corrected, my auto-payment was over the owed amount. I have attempted to rectify the situation, but no one at Rocket Mortgage is assisting me at all. My ad valorem taxes increased by a total of {$39.00} from XXXX to XXXX. This does not justify increasing my escrow payments by approximately {$200.00} a month.
|
| 09/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Submitted mortgage payment by mail on XX/XX/XXXX. Payment was due on XX/XX/XXXX. Paid {$7.00} for 2 day delivery, which should have arrived on XX/XX/XXXX. Checked to see if payment arrived during the week. Spoke to some on XX/XX/XXXX and payment still was not received. On Monday, XX/XX/XXXX received a notice that payment was received in P.O. Box on XX/XX/XXXX and a late fee was being accessed. The late fee is {$100.00}. The mortgage is held by Quicken Loans , Inc . I was told that only one late fee can be waived, during the life of the loan which I didn't know. Going forward I will pay either online or through the bill payer, because payments just sit in the P.O. Box and appear to not get posted daily. I don't understand why it took 6 days, when I paid extra money for 2 day delivery. The person I spoke with sarcastically said that's why they encourage most people to pay over the phone. No one had ever told me that previously.
|
| 08/03/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Like many Americans, I have been getting up to a dozen robocalls a day offering everything from new windows to mortgage loans.
Today I got a call on my cell phone number from a XXXX area code, but it was someone who was clearly from overseas, offering to put me in touch with someone to talk about getting a mortgage loan.
Within 60 seconds of hanging up, I got calls from at least half a dozen callers, presumably mortgage companies. One of them was Quicken Loans. They claimed that I had generated the lead by filling in an online request. This was not true.
I asked to be transferred to the compliance department and spoke with XXXX XXXX ( direct dial : XXXX ).
He said he would take my name off the Quicken Loans list. I asked him why Quicken Loans is buying leads from such a company and he did not know. Companies like Quicken Loans are enabling these kinds of robocalls that are plaguing Americans throughout the day. XXXX XXXX XXXX
|
| 01/21/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied for a purchase money mortgage for a new home beginning in XXXX of XXXX online with Quicken Loans. I applied jointly with my husband. He is currently retired and is not receiving any pension. I am working and will receive a pension when I retire - projected to be XXXX XXXX, XXXX. We were preapproved in XXXX and signed a contract to purchase a house XXXX XXXX, XXXX. I was told we were approved for the application amount on XXXX XXXX. On XXXX XXXX I was told that Quicken would have to run a new credit bureau report with my husband as primary. This seems to be discrimination against a female applicant that is the primary source of repayment on the loan. I terminated my application with Quicken Loans because of their unfair and deceptive practices i.e. telling me we were approved and then requiring a new credit bureau report. Additionally running another credit report would have had an adverse effect on my credit score.
|
| 06/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
my name is XXXX XXXX i am applying to a mortgage refinance for 4 properties with quicken loan and on one of the properties they are asking for full replacement cost for insurance which is unusual in that they are financing a loan for more amount on one of the properties. I have asked for clarification why this unusual request and no one will explain why. there is no other reason other than this property has money that is being taken out and still is under the 80 % amount that they are requesting.
despite mul ; tiple attempts to speak to XXXX XXXX my primary contact at quicken and XXXX XXXX the person in charge for closing no one will explain this request and is holding up closing. I have been waiting for over 9 weeks.
also i have requested to speak to management and i have not recieved any answer or any explanation as well.
i dont know who else can help and something is not right bbut no one will explain this thanks
|
| 01/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Applied for a mortgage through Rocket Mortgage to purchase a home. I had an incorrect collection showing on my credit report. We discussed doing a rapid rescore to remove the incident. I then gave the company permission to rerun my credit ONLY when they got confirmation that the rescore was complete. Rocket Mortgage reran my credit, and tried to act like they did the rescore, however my score did not change. They then tried to sell me on the product, even though they agreed my score should be higher. I spoke with their credit team who apologized that it wasn't fixed, but " they got word XXXX completed my rescore. '' They then told me they would resubmit it. Not trusting that as being accurate, I contacted XXXX myself, who confirmed to me that Rocket Mortgage NEVER submitted my rapid rescore. Which means them rerunning my credit was fraudulent, and they straight lied to my face about XXXX not removing it when they asked.
|
| 04/28/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Originally, I was pre-approved for a loan of {$120000.00} on a condominium. After submitting 30 documents related to the closing, I was issued a closing date. Rocket Mortgage of Quicken Loans told me that I would have to raise my down payment from 5 to 10 %. I was able to do so. They told me that I would need to purchase a walls in insurance policy for the unit in question ; I purchased it.
I was put off by days at a time and Quicken ultimately stopped the load due to the " aggregate considerations of the loan ''. Unless I was able to AGAIN, double my down payment, the deal was dead ; the deal was dead.
Both my primary residence now as well as the property in question are on the south side of XXXX - areas that are predominantly XXXX American. A reasonable person would conclude that because of this factor, Quicken Loans inaccurately evaluated the loan as being high-risk and then killed the deal. This is unacceptable.
|
| 02/09/2021 |
Yes |
|
|
|
Web |
Servicemember |
|
I was contacted by Quicken Loans dba. Rocket Mortgage to refinance my VA loan that they serviced. The terms looked good so I agreed and the process began. Everything appeared to go well until the closing approached and the numbers agreed on had changed. I requested that the refinance be terminated and was told it would be so. I was contacted by a 'Resolution Specialist ' and was told he would look into it. He got back to me and explained the increase in payments was due to escrow increases which I agreed, and the refinance went forward to close. My closing was on XX/XX/XXXX and the numbers were as agreed. Six days after close I was told the payments would be higher due to an insurance payment that was made and my payments would be increased. The next day I called and requested cancellation of the refinance and was told it would move forward. Meanwhile I had to make a payment on the original loan to avoid a late penalty.
|
| 10/20/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I got an email to pay my first payment and I clicked on the link and my account number I gave to the underwriting department at closing was already in there and I clicked to make my payment. Three days later it said the payment was returned. I was not sure why I made it again and it again bounced. I then made sure the account number was correct and it was not, so I tried to override it, and I thought the payment went through and posted and four days later is bounced again, as I was not allowed to override my account # since the original wrong account number was put in by their department. I then called to the customer service department to speak with a supervisor, and that is when she looked and saw the number in their system was wrong as I gave the correct account number. I was then and only then able to make my payment. They then reported it late even though it was their error and I called numerous times to correct.
|
| 06/08/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Greetings I sent am email on XX/XX/2021 asking why my mortgage rate was going up again. It goes up every year. I didn't get an reply. But, before this I was getting calls to refinance and I said no. and then I was constantly getting harassed by this number XXXX. And He also text me XXXX XXXX to refinance. And when I wouldn't response I got an letter. A letter about my mortgage going up, because, they said, my taxes and Homes insurances went up. They also said, my home Insurance wasn't paid. However, my taxes didn't go up and even if it did, I don't pay taxes. I am not understanding this. Why have an escrow account if its always empty. I can pay my own homeowners insurance each year. Because they are terrible at this. However I thought I could paid the balance due at the end of the year, if I was short. This sounds fishy. I also emailed XXXX XXXX on XX/XX/XXXX at XXXX. XXXX XXXX XXXX. I didn't get an reply.
XXXX XXXX
|
| 02/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I closed a cash-out refinance with ( Rocket Mortgage by ) Quicken Loans on XX/XX/21. I signed the " 3 day right to rescind '' disclosure at closing, and I chose to invoke it on XX/XX/21.
on XX/XX/21 I emailed my closing agent stating I wished to invoke my right to rescind, which they acknowledged, and I mailed a physical copy of the same letter, via certified mail on XX/XX/21.
on XX/XX/21 the transaction executed, despite my rescission on the deal. I received the closing funds via wire transfer and my mortgage was paid off and my new mortgage opened with Quicken Loans with a balance of {$500000.00} It has now been 40 days since I invoked my right to rescind and I still do not have my mortgage back. have been in contact with a " resolution advocate '' at Quicken, but have not received any guidance on when the transaction will be unwound. They have repeatedly requested that I initiate a reversal of the wire transfer
|
| 10/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I received an offer letter to purchase a home refinance from Quicken Loans. Knowing that the standard practice is to specify any points required to buy down an interest rate with a specific credit score we allowed XXXX to inquire with the credit bureau. They respond stating that the pre qualified offer letter we received that says we can refinance at 3.5 % with a minimum credit score of XXXX was falsely advertised. A credit score of XXXX would require a purchase of XXXX points whifh the offer letter did not state. We met the LTV and debt to income requirements.
In short, we were responding to an offer for a specific rate of interest on a refinance with the required minimum score and allowed a hit on our credit file based on the absence of any associated costs in the offer, we assumed standard closing costs etc. This offer leyter was a scam that costs our fragile credit rebuilding challenges a burden we did n't need.
|
| 10/19/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I fell behind on my mortgage payment from a divorce and financial obligation to care for my XXXX kids with XXXX XXXX because of medical bills and other cost of living expenses. I contacted my mortgage servicer, Quicken Loans, and applied for a mortgage modification or a application for success. I turned in the paperwork required that they asked for. I have since called them three different times and Quicken has told me to resend my paystubs, my application was with underwriting and I need proof of increased expenses like medical bills. I feel Quicken is making this process longer to make me fall further and further behind in my payments until I give up and Foreclose on my home. I turned to XXXX XXXX XXXX for modification assistance, but afraid that it may be a scam. They told me to pay them XXXX dollars a month for 5 months for their assistance and stop paying my mortgage in that time.
Please help, XXXX XXXX XXXX.
|
| 04/15/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I recently applied for a refinance to my mortgage through Quicken Loans. I had asked about their product where they claim to pay your PMI for you. This would really save us some money each month. After working with their agent, I was told that I did not qualify because I do not have enough equity in my current home. I understand this even though my wife and I have an impeccable record and credit scores. The problem that I have is that if I do not qualify, why do I continue to get email notifications urging me to apply for refinances through them? I constantly receive email notifications from Quicken Loans telling me to apply and asking 'What 's holding me back. ' The emails even allow for a link to apply within them. I wanted to apply for the right product for me, which they said I could not get at this time. Now I receive notifications that I should keep applying. I just want to move forward with the product I want.
|
| 07/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I received a call from rocket mortgage asking if I was intrested in a XXXX mortgage/line of credit. She had my information and my wifes, i do have a mortgage with them. I told the girl I was not intrested and was all set. She wouldn't shut up about it so I hung up on her.
The next day, my wife calls me asked if I took out a 30 year mortgage with rocket mortgage. We only have 5- 6 years left. I did not, now I'm getting nervous thinking I scammed. I go on my rocket mortgage app and there it is, a 30 year mortgage with a loan number. I call up and they are telling me it not a actual loan yet and the call I got was real too. I tell them this XXXX XXXX and I want to escalate to a manager. XXXX XXXX XXXX XXXX I told them about the call, I want it off my my rocket mortgage app and not to call me. I'm glad I took a screenshot, it was gone after I hung up. It's deceptive and my heart dropped thinking I somehow got scammed.
|
| 03/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Due to the current COVID-19 situation, I am unemployed as of XX/XX/20. I contacted Rocket Mortgage/Quicken Loans who I have my mortgage loan with to ask what assistance they will be providing to their customers. They are offering nothing that will help someone like me get thru this difficult time. A one income household and loss of job due to coronavirus. Forbearance : They will defer your payment 3 months but at the end of the 3 months ( i.e. XX/XX/2020 ) you would have to pay all 3 months in one lump sum. Not realistic and not helpful. Or, you can wait until that 3 months come and do a loan modification which will cost the customer money/ how much they can't say. So, there is no emergency assistance here. Someone please help!!! This is a national disaster and this company should be held accountable to assist it's customers without burdening them more then they already are. Thank you for any help you can provide.
|
| 05/25/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
In XXXX of XXXX, my wife and I were shopping for mortgages. We spoke with Quicken and a variety of other companies and decided to go with XXXX Bank, a company that has been great. We never gave Quicken the authorization to pull our credit, either verbally or otherwise. Still, a pull appears on our credit report. I wrote to the XXXX credit bureaus to have it removed. All three refused. I called Quicken earlier in XXXX, and they now say that they can not find the pull. As such, they are unable to remove it. They told me to contact the credit bureaus, as well as XXXX. The numbers they gave me, however, do not work.
I have attached both mine and my wife 's credit reports from XXXX XXXX as well as the letter I sent to the credit reporting agencies last year. You 'll note that my score is much higher ( not sure why ), and the Quicken pull appears in XXXX.
Long story short, they have no record of it = why is it there?
|
| 05/30/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I was contacted by Rocket Mortgage about my existing loan with them. I had a lapse in insurance coverage on my homeowners because I was switching companies. At the end of XXXX ( XX/XX/26 ), I contacted Rocket Mortgage due to a charge of over {$400.00} for a month of homeowners insurance showing on my statement. At that point, I spoke to their representative named XXXX and XXXX and myself had a 3 way call with my new insurer at XXXX ( agent is XXXX XXXX ). Once on the 3 way call, XXXX told us that since there was a lapse in insurance, all we would have to do is upload a statement of no loss to their portal ( Mycoverageinfo.com/agent ) in order to get that charge removed. We did so that same day.
Now over a month and 3 more calls later, my agent and I are being told that the statement of no loss will not suffice, and I'll be stuck paying over {$400.00} for insurance I never agreed to and was told would be removed.
|
| 01/16/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I responded to an ad campaign about HARP loans, just to obtain information on the program. I stated clearly to the individual who called me back, that I was simply seeking information and that I was NOT making an application. He continued to require additional information in order to " give me the information I was seeking ''. They pulled an unauthorized hard credit report from what appeared to be XXXX different companies, each with a different credit bureau, making it appear that I had XXXX hard inquiries, resulting in my credit score declining by XXXX points. I filed a complaint with the XXXX and Quicken has refused to inform the credit bureaus that the credit inquiries were improper, stating that I had provided information that authorized the inquiries, even though I clearly stated that I was not making an application.
They stated in their response that I requested a Home Equity loan, which I clearly did not.
|
| 01/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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My mortgage company is holding 6 of my monthly payments in their Suspense Balance. I have paid my payments on time and always have, I also try to be at least one month ahead.
So far I have not been charged any late fees but at the same time my payments have not been credited in timely manner. I can not help but think that this allows the mortgage company to collect interest and pad their pockets at my expense.
Because of being scammed and hacked I had to file bankruptcy. My house is not included in the bankruptcy and the mortgage company refuses to talk with me to clear this up. They hide behind the bankruptcy excuse.
Up until now Rocket Mortgage has been wonderful to work with, not anymore!
I feel that I am being treated very unfairly. I am happy to provide documentation and explain in more detail what has been going on but based on the parameters stated above it would require much more detailed explanation.
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| 04/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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a banker called me on XX/XX/2022 from Rocket mortgage for a saving review, he asked for my DOB.
and then he said he will verify my information and put me on hold .then he came back and said you have a good interest rate, so you are in a good position now.
and then the next day I received an inquiry alert by Rocket mortgage. I called them and filed a dispute.
on XX/XX/XXXX, they called me back denying my dispute, claiming that he got my authorization. I asked to listen to phone record but they refused .tried to explain to them that I didn't ask for a refinance or a loan, because I know there is no way anyone can offer me better interest rate nowadays because of the rates increase .Especially I am a banker who does loans and knows.
today I called XXXX Dispute line and they said that the creditor will have to remove the pull up from my report and they cant do anything.
called Rocket mortgage again with no luck.
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| 10/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Recently I have received an adverse action letter from quicken loans stating they denied my credit application. I want to help quicken loans understand that in the process of a credit application which I have filled out and submitted to them, we are under The Truth In Lending Act. I have been denied credit by quicken loans for having excessive debt in other words my debt to income ratio is to high.
I have to say Im very confused to the language quicken loans is speaking. I need a senior executive to help me understand and define the words they have provided to me listed under the truth in lending act : DEBT INCOME LOAN BORROWER.
Due to the fact that they are not defined under the truth in lending act I dont know what they mean and Quicken Loans doesnt have the capacity to make up definitions for those words under truth in lending act. In other words they are operating fraudulently because they cant define them.
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| 03/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I refinanced my home in XXXX of XXXX with Rocket Mortgage also known as Quicken Loans who are partners with XXXX XXXX to reduce my interest rate and to leverage my home equity to reduce the time it would take to have the PMI removed.
At the time of refinancing with Rocket Mortgage in XXXX of XXXX, my home estimated value was {$460000.00}. Rocket Mortgage however used the XXXX value instead of the value during refinance.
With my consistent payment on my Mortgage and the correct value of my house of about during refinance {$460000.00}, I have met all the requirements to have the PMI removed and I'm asking Rocket Mortgage and XXXX XXXX to remove the PMI from my mortgage.
The current value of my is is now at {$560000.00} and I'm still being required to pay the PMI even though I have qualified to have the PMI removed at the much lower fair value of about {$460000.00} of my home during refinance in XXXX of XXXX.
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| 04/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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My wife and I recently filed a chapter XXXX bankruptcy and in response my mortgage company ( Quicken Loans ) charged me {$950.00} in legal fees for " objection to plan ; {$450.00} '' and another {$500.00} for " proof of claim fees ''. This is not right, was not agreed to and is just bad business. The creditors have not even met with the bankruptcy court yet and our plan does not reduce or alter the current mortgage payment. Filing bankruptcy is prompted by financial distress and is not suppose to be an opportunity for your mortgage company to charge {$950.00} in legal fees. Formal written notice of this action was sent to us by mail on XX/XX/2020 by a law firm based in XXXX, Ohio XXXX XXXX XXXX XXXX XXXX XXXX XXXX and Quicken Loans added the {$950.00} to our XXXX mortgage statement/billing. Please e-mail any other further questions you may have and thank you for your time and consideration regarding this matter.
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| 11/08/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Servicemember |
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I have a credit score of XXXX. Quicken Loans was my initial mortgage company also. I informed Quicken that I was going to refinance and they offered me refinancing on XX/XX/XXXX to stay with them. I completed application, and provided all documents timely, and almost all documents required, I provided either same or next day. Initially, they promised to pay {$1400.00} of the points, but in the closing disclosure, they changed it to {$920.00}. I tried constantly to change it, but they wouldn't do it. I contacted XXXX on several occasions, and he told me that I should just pay it to avoid delay. I was ready to close since XX/XX/XXXX, and wanted to avoid paying another mortgage payment ( the whole idea was to reduce my monthly P & I from XXXX to XXXX ). I had to make a payment because of their unnecessary delays and incompetence. I lost {$1000.00} as a result of their delays. Please help me in resolving this issue.
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| 05/01/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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My Rocketmortgage Escrow statement from XX/XX/XXXX had a {$10000.00} over charge mistake for my homeowners insurance. Their mistake made my bundled mortgage increase from {$1700.00} to {$3400.00} effective XX/XX/XXXX. I did not catch this until end of XXXX and reported it to Rocket Mortgage. I recieved a new Annual Escrow statement dated : XX/XX/XXXX with the corrected homeowners insurance amount of {$4500.00}. However this corrected escrow shows an effective date of XX/XX/XXXX. I have been making timely payments of {$1800.00} but the senior research team at rocketmortgage is saying I have to pay them {$1200.00} and that I am liable for the XX/XX/XXXX Escrow even though it was their mistake. I am getting late notices with late charges. The latest one dated XX/XX/XXXX says I have a {$6900.00} past due amount with {$110.00} in late charged. They are applying my timely payments of {$1800.00} as partial payments
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| 11/17/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I utilized Rocket Mortgage to obtain financing for a property in XXXX, OH. First contact was on XX/XX/2021. In the middle of closing, a " resolution expert '' reached out to inform me they were unable to secure an XXXX and recommended I find a different mortgage company. My XXXX and I both asked about offering a premium but agent stated they still recommended utilizing a different lender. Even though the extra premium would have been charged to me, they still recommended I utilize a different lender. Part of his email " ... since we utilized all of our resources to find an XXXX and couldn't get anyone to accept the order, that's why we wanted to reach out as soon as we could to let you know. '' Unsure why they didn't disclose this during the signing process, that they have difficulty in some markets obtaining an appraisal which will cause them to basically cancel the financing and delay or destroy the deal.
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| 11/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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We applied for a refinance with Rocket Mortgage XXXX they were our prior lender ). We were approved and signed closing documents. Three weeks after our close date that is listed on the website ( XXXX ) we are told that the refi has not closed ( even though it shows closed and a payment due ) because of a covid attestation question that was not answered, which I answered last week. We are now being told that even though it shows the loan closed we may have to resign at different terms but noone can give me any info. We currently are showing two open mortgages with two payments due. I am beyond frustrated that even though our loan supposedly closed last month and we were to skip our XXXX payment I had to go in and make a payment half way through the month on the OLD loan that was supposed to be paid off. I have still gotten zero resolution to this and it has been 3 weeks since our " second '' loan has closed.
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| 12/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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During the origination of my team member loan with Rocket Mortgage XXXX : XXXX my escrow account was calculated improperly and the company failed to correct it which caused me to miss my closing date. Multiple contacts were made with the company, my requests were actively ignored. My closing date was missed and additional costs were incurred due to the Rocket taking additional time to correct their mistake with the escrow account collection amount.
I'm 1 year into servicing with Rocket, and I was notified my escrow account analysis occurred which caused an increase in payment of {$500.00}. I called and spoke with a team member on XX/XX/2022 named XXXX who promised I'd receive a call back within 24 hours to explain the increase. I've not received a call back. The servicer is ignoring my requests to explain the increase and I can not afford to pay the increase. I don't understand why there was an increase.
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| 02/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I currently hold a 27 year conventional mortgage loan with Rocket Mortgage ( Quicken Loans ). I began the process of refinancing the mortgage loan on Friday, XX/XX/XXXX and subsequently received an estimated loan package along with an intent to proceed which was sent to me in the early hours of XX/XX/XXXX and returned digitally signed by me and returned to them via their portal before XXXX EST that same day. When logging in to my loan account on XX/XX/2021, I uploaded additional documents including a certification of trust and the current deed so that the home would be properly titled to the trust. The company subsequently, inactivated my loan application without notice or reason. I reached out to the lender via the email address they provided to me on XX/XX/XXXX to get clarity on why this occurred but am extremely frustrated with this practice and the amount of time this has wasted over the past 4 days.
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| 12/12/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On or about XX/XX/XXXX the following unfair or deceptive act occurred : Quicken loan represented that you could process my refinance application without my XXXX tax return being completed. As a condition to close the loan I had to paint my house as a requirement me of closing the loan which was done at a cost of {$4500.00} After being assured 3 separate times including by a representative Quicken Loans executive office my loan could close without XXXX tax returns this turned out not to be the case. I was upfront from the 1st phone call with my constraints. In the end of the day my loan was declined due to my XXXX tax returns not being completed. As quicken Loans records all your call you can verify the facts XXXX XXXX misrepresented itself on 3 separate occasions by listening to the calls. This unfair & deceptive act or practice is, in my opinion, declared unlawful by Section 2 of Chapter 93A of Mass Law
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| 05/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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We refinanced with QuickenLoans/Rocket Mortgage back in XXXX of XXXX. When we refinanced we were incentivized by the low interest rate and the monthly payment going down due to economics at the time.
Our monthly payment at that time was roughly {$1700.00} at that time and has been that since we switched to Rocket Mortgage. However, they just sent over an escrow analysis and they miscalculated our escrow for the year of XXXX by almost 10x the amount as they estimated {$480.00} in county taxes but those taxes were actually more than {$4000.00}. We are now being asked to cover the deficit in our escrow account as well as cover the difference for next year 's escrow payment. This is causing our monthly payments to increase by nearly {$800.00}. Rocket Mortgage has been essentially a stonewall when it comes to discussing this issue and not accepting any accountability for the mistake in our escrow analysis.
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| 12/09/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Older American, Servicemember |
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In XX/XX/XXXX we purchased a home in XXXX XXXX, CA my mom and I are retired on a fix income when all things were satisfactory with Quickenloans the lender found everything satisfactory they funded. XXXX mortgage payments later we were told that things have change our home has increase in value by XXXX XXXX XXXX XXXX each month since we signed the contract and closed, that insurance premiums have increased some as high as two hundred percent that our monthly mortgage payment will be increasing by XXXX XXXX dollars beginning XX/XX/XXXX and they are being slow giving as an answer how they value our home so high to raise our insurance without anyone coming out to look at the home. I live in the XXXX XXXX in California XXXX XXXX no one is flocking to move here. We signed a contract at XXXX XXXX and XXXX XXXX at the XX/XX/XXXX they plan on raising our mortgage payment by XXXX dollars, which we can not afford,
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| 11/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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I have noticed hard inquires on my credit files that were not me nor were they authorized by me. I have called to get them taken off the credit beruas and they have not. I did not sign for these accounts and did not give permission for them to pull my credit. Under the Fair Credit Reporting Act- I have the right to fair and accurate credit reporting to my credit file.
The following accounts are on XXXX as hard inquires XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XX/XX/XXXX XXXX - XX/XX/XXXX XXXX - XX/XX/XXXXXXXX XXXX/QUICKEN LOANS - XX/XX/XXXX I'm not sure why XXXX XXXX keeps pulling my credit. they always send me letters in the mail stating I'm pre-qualified for a credit card and i have never ONCE applied for them. As for XXXX, I don't even know who that is and why would anyone apply to the same consumer that close together?
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| 03/04/2023 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I have a mortgage with Rocket MortgageXXXX XX/XX/XXXX I was mailed an escrow review. I was advised that is I paid XXXX by XX/XX/XXXX my payment would increase to {$1700.00}. I paid the XXXX. When I got the XXXX XXXX it stated the my payment was {$1700.00}, mind you the XXXX I paid did appear on that statement.
When I asked about this I was told the my payment is actually {$1700.00} and I should always verify my payment on the website. This is odd, why the extra step? Shouldn't my statement be correct, the extra escrow payment I was was on the incorrect statement.
I spoke with the Rocket Mortgage rep on the chat function and when I mentioned the CFPB is disconnected the chat.
I believe that XXXX Mortgages practice of account recored is flawed and needs a review.
I want in writing what my mortgage payment is as next time maybe they will refer me somewhere else and I don't want to short pay again.
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| 01/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I applied for a mortgage with Quicken Loans on XX/XX/2018.
They sent me the initial disclosures, a day outside of the mandatory 3 day window. They had changed the loan amount from XXXX to around XXXX as well as the interest rate, of course it went from XXXX to XXXX.
I've been asking for weeks to have it changed back or for them to explain themselves without any answers. Instead they send me emails, call me and try to pressure me into proceeding without ever addressing the concerns. Then today, almost 3 months later I get an email and the loan officer ( 2nd loan officer after I requested a change ) told me that once I'm approved for a loan he can talk rates and fees. Are you serious? You want me to submit all of my documents, pay for an appraisal and then once you've approved my loan, you'll tell me how much its going to cost me? This is the definition of unethical, and clearly in violation of TILA.
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| 09/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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i have refinanced my home and got a new mortgage, i logged inn to the new lender site and follow the instructions on the payments and sent the payments. i got a conformations the payments where made.
after 2 month of payments my credit dropped 130 points i call to see where is the issue from they told me its the mortgage. the mortgage company never sent me any notice nor email or letter, when i called the company they told me they tried to call me, i naver got a call from them as well. i have paid it as soon as i found out and made sure the information is correct for the future.
i occupy this property as a primary resident and i never got any letter from them. i requested a copy of the letter that they claimed to send, its says on it draft unsuccessful witch only proving they never sent anything, as this is not my fault and i never had a late payment, i request it to be removed from my credit asap.
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| 05/05/2022 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I forced to leave my home with my XXXX yr old son due to threats, assault and harassment. My mortgage company and XXXX been trying to force me out of my home for years, by tampering with my financial obligations. I am a XXXX percent XXXX veteran. My mortgage goes up every year due to taxes and mishandling of my escrow account. This year my mortgage went to XXXX a month. This is ridiculous. I had to pay XXXX dollars to keep my payment the same which to stop the increasing this year. My home was intentionally burned down about 2 yrs ago and insurance company XXXX XXXX didnt want to help after the home was redone and quicken loans said I now have home insurance through them. This insurance is incredibly expensive. I dont know why this is happening but I wrote to your every year for help but dont receive any help. I shouldnt be paying taxes and my mortgage should not be this high. It goes up every year.
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| 11/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Confusing or misleading advertising or marketing
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Web |
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I received an email that states : " My team is working on your refinance request, but we would like to get more info about your financial goals. '' This email gave me great pause as I have not requested a refinance and I was worried about Identity Theft. I called the number on the letter and was told this is a marketing piece. I think the piece is materially deceptive, appalling, and disgusting that it was sent by XXXX XXXX | Vice President, Mortgage Banking. Regardless if he led the marketing campaign, it is a direct reflection of poor leadership and I believe it violates UDAAP. Additionally, I tried to unsubscribe and the email did not allow. Rather I have to update my preferences, which does not provide for a simple opt-out solution. Again - disgusting. I worry about my parents or other unsuspecting individuals that don't understand their rights or even how to complete the necessary steps online.
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| 08/31/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
- Changes in loan terms during the application process
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Web |
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I was given a preapproval for a home based on my income and qualifications being advised even though there was a gap with XXXX and income and funds needed that I would be fine at time of close not to worry. I put almost $ XXXX XX/XX/XXXX non-refundable earnest on a new build to later not qualify. Im the lenders info it advised that due to the loan being fha my earnest was full refundable. However the builder refuses to refund my funds. I advised builder/lender several times throughout the process that my income had decreased substantially and I would no longer qualify. This was early in on the process. And another buyer could have been established, as the home took a year and XXXX to build and didnt sell until XX/XX/XXXX. I considered getting a co-signer. Around the time I was required to fully qualify XX/XX/XXXX again I was diagnosed with a severe medical concern and I considered to be at default.
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| 02/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I had my loan payment on auto pay for {$3000.00} per month. I set it {$50.00} higher than the required payment ( {$2900.00} ) to accommodate changes in the escrow amount.
At the end of 2022 the escrow increased the monthly payment to {$3100.00}. The XXXX auto pay processed at {$3000.00} on XX/XX/XXXX. Rocket Mortgage did not apply the {$3000.00} payment. Instead it held the {$3000.00} unapplied and then hit me with a {$110.00} late payment.
I am asking that the late fee be removed or at least calculated on only the late sum.
XXXX Mortgage {$3100.00} XXXX Payment {$3000.00} Late amount {$130.00} Late Fee {$110.00} As a percent of the late amount this would be an 89 % late fee which is an exorbitant late fee.
I have made an additional payment for XXXX for the short payment and the late fee. XXXX forward the auto pay has been updated to {$3100.00} to cover the new monthly payment of {$3100.00}.
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| 08/28/2017 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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I applied for a relinance with Quicken loans .This bank said I could refiance with a loan for $ XXXX.They would pay off my old loan XXXX and pay credit cards debts for about XXXX.I would get a pay off amount for XXXX..I then gave them XXXX.for an appraisal fee.my house was valued a XXXX I then gave them XXXX/Copy of my sisters mortgage I am a cosigner .A payment agree for the IRS.They asked me how much I owed Irs which is about XXXX.They said as long as my house does not have a lien I could have the loan .This has been since XX/XX/XXXX.They keep asking for cancelled checks for/XXXX/XXXX/XXXX.I gave them 3months of checks front/back.And I have a payment agreement for XXXX-monthly.I do n't have check history because I pay on line .Please help me get my XXXX back. Quicken loans clearly does not want to do business with a XXXX women that owes the IRS/but makes installments to IRS that was agreed upon.
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| 06/25/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I spoke with XXXX XXXX at QuickenLoans on XX/XX/2020. He took my information, crunched some numbers and said I was approved. I moved money around to clear the forbearance I had in place that was offered to me by XXXX XXXX ( didn't realize it was a forbearance, I just thought they were being nice by giving me a 3 month pass then put it on my credit report ). And sent in my tax returns as requested. He said with {$500.00} earnest money we'd be all set.
The next day I get a call after sending in my info from a XXXX saying that I needed 6 months reserve. This was never mentioned in my initial conversations and had it been I would've told them there's no way and we could've cut this whole process short. Now I'm out some penalty fees for moving money around that I won't get back from QuickenLoans.
Classic bait and hook predatory lending schemes. I thought they were better than this but I guess not.
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| 09/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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In XX/XX/XXXX I entered into a conventional 30 year mortgage with Quicken loans. This loan was subsequently repackaged and sold. The loan was underwritten WITHOUT an escrow account as property tax payments directly to the county. When reviewing my credit reports for the month of XXXX it came to my attention that the loan was incorrectly being reported as being 30 days past due in the amount of approximately {$1300.00} and resulted in a SIGNIFICANT decline in my credit score of nearly XXXX points from approximately XXXX to approximately XXXX. I have made multiple attempts to contact the lender. What I was able to decipher from the online portal is that an escrow account was improperly established on the account in XX/XX/XXXX, without my knowledge. This is particularly concerning as a prior victim identity theft and further puts me in a position of overpaying the county for annual property taxes.
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| 01/26/2018 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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We did defiance with quicken loans. My inside company sent them both my policy 's and they only included one ins to our new mortgage. XXXX 2 months, I reaized it, asked me for recorded calls. They could n't find. So my payments that were suppose to e less are now, way over our head they had all XXXX during process. Is there anything we can do we are behind and in pro patio no period for a re modification to our loan, which they did n't I form we had this option till we were over 8months behind, refused my payment after I was to, d, as long as I paid before, the XX/XX/XXXX, I could.i called on XX/XX/XXXX to make payment, they would n't take it. All backpay or Nothing. Then after forclouser process was well rolling, they offfered the modification. When I feel should have been offered right away. Also the ins added an additional XXXX to our monthly payment which is crazy, as they had all the info
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| 10/25/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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My wife and I, who have been home owners for the last 16 years, and who have lived in our current residence since 2009, applied with Quicken Loans to refinance our current first-lien mortgage. We both have excellent credit. We completed all the application and required paper work, and provided all requested supporting documents within the first 6 hours of the process XXXX including tax returns, XXXX 's, XXXX 's, XXXX 's, and XXXX 's ). Since that time it has been over 2 months and we have not received an approval notice and we never received an adverse action notice. In fact, except for a few phone calls initiated by us, there has been no communication. It is my understanding they only have 30 days from the completion of the application to notify us if a decision. During this time interest rates have moved in an unfavorable direction. The more time that transpires the more money we are losing.
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| 10/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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To whom it may concern, We signed an agreement to refinance with Rocket Mortgage and dealt with XXXX to have a refinance with taxes and insurance part of the payment. I found out via phone call from my insurance agent that I have had for over a decade, that my insurance was not paid and I had 30 minutes to find out what happened and why. It took me 20 minutes with the people you have as associates and long automated phone system you have to discover it was left out of the package as I request. I was quiet upset and was not very pleasant to the associates and she threaten to hang up be cause I stated, It was not me that XXXX up! I informed her that I will find a competent company with professionalism to take my business.
I should not be dealing with this! I will give you all the advertisement via social media that you deserve. I will also find an reputable and competent company to deal with.
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| 02/14/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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When applying for a mortgage through Quicken loans I was misadvised by the underwriter XXXX XXXX. During a telephone conversation XXXX advised that I would need a letter or relocation in order to continue with the loan. I told XXXX I would not have that for some time, since I was not relocating for 6 months. XXXX advised me to replied to his email and state what we discussed on the phone and outline my relocation. I did so only to receive an email from him that Quicken needed this on company letterhead. I reluctantly troubled my boss for the letter and sent it to XXXX. XXXX then replied that the letter needed to be signed. I again troubled my boss to sign the letter he had drafted. I feel that the underwriters should know the requirements of the documents that they are requesting. I feel that XXXX was just guessing, this caused frustration and wasted my time, my boss 's time and XXXX 's time.
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| 08/23/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I APPLIED FOR MORTGAGE AND I WAS TOLD THAT I WAS DENIED INFORMALLY THROUGH EMAIL COMMUNICATION WITH A SENIOR BANKER AT ROCKET MORTGAGE.
THEY HAVE REFUSED TO PROVIDE ME WITH THE DIRECT REPORTS THAT INDICATE A LOWER CREDIT SCORE THAN RECEIVED DIRECTLY FROM THE CREDIT REPORTING AGENCIES THEMSELVES.
I can not find the disputed accounts on either Bureau with my reports and I have not disputed anything. Perhaps it says previously disputed, customer disagrees but closed from a long time ago. But I can't find the accounts he mentioned.
" YET I BELIEVE THEY ARE ALTERING THR SCORE AS THEY ARE SIGNIFCANTLY FLUCTUATING BETEEEN VARIOUS LENDERS AS I HSVE ACCESS TO THR VARIOUS SCORE MODELS. '' THEY HAVE COME UP WITH ONE EXCUSE AFTER THE NEXT ... REQUIRED A SIGNIFICANTLY HIGHER DOWN PAYMENT THAN REQUIRED FOR FHA LENDING.
ITS LIKE SOMEONE WROTE STUPID ON MY FACE AND JUST WANTS TO TEST ME EVERY CHANCE.
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| 08/10/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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Web |
Older American |
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I try to get a loan with XXXXXXXX XXXX XXXX, everything was gone well. the company ask for hundred. documents, everything the company ask I send right a way.
when I star to send the documents the company ask me, like a nedd to make a deposit for XXXX XXXXbut the company said a soon the prosed was finish the {$500.00} dollars was return to me.the company take more and more time, the 50 days. The day I suppose to signs aging ask for more documents I was angry bcs i was send before the same document 3 or 4 weeks before, whatever the company continue.to take more and more time, I was angry for that, so I decided to cancel everything.Then I ask to return my deposit of {$500.00} company refuse to return my money.the only explication was that the money was for make evaluation of my house. Was like little. Trick.I try many call but alwys say the same.I need my money back.and I hope you can help me.
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| 05/06/2023 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Applied for a loan twice with rocket mortgage The first time office didnt even look at proof of income so we were denied *Debt to Income : Non-self Employed Income not supported So I the second time I called to complain about issue and loan officer said no you shouldnt have problem I have done plenty of loan like this we could try one more time so I got convince it would work we evening put an offer on a property he assured realtors that everything was fine and approve by underwriting. Working and submitted docs for 21 days he even extending closing date thinking we were going to close on house. Before I knew it the loan was denied for same reason : *Debt to Income : Non-self Employed Income not supported. Everything was submitted we said no playing around before putting an offer we wanted to make sure we were 100 percent approve but I guess not its a joke. We lost house and inspections fees
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| 03/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
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Web |
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An agent from Rocket Mortgage pulled our credit without our consent to refinance. They started calling us non stop and we finally answered after hearing her out to be polite to her, We told her by phone we were not interested, that we were happy with our existing home loan with them. The next day we replied to 2 separate text messages saying that we were not interested, we were feeling almost harassed with all the calls we were getting while we were at work, until I had to pick up and say PLEASE STOP HARASSING US, we are happy with our current loan and we are not going to refinance Tonight we realized that we had a hard inquiry because the agent pulled our credit without our consent, permission or authorization. That is against the law and our rights. How dare you betray and take advantage of faithful customers Rocket Mortgage?!!!
I have pictures of the text messages and calls to prove it.
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| 03/13/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2019, I applied online for a mortgage loan. During the online chat session I was told that based on a government collection that was on my credit report, I would not be eligible for mortgage financing.
A few days later, I received via postal mail, a letter about my credit report being pulled and information on understanding my score. It also references getting a free annual copy of my credit report from XXXX from each of the nationwide consumer reporting agencies.
My complaint is since I was denied mortgage financing, I am entitled to a free copy of my credit report from the agency that the company used to pull my credit report ( XXXX ), according to FCRA, based on being denied credit. But the letter does not provide that information which is required by law nor does it state that I have been denied.
As of yet, I still have not received a letter stating my application status
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| 02/03/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
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Applied for mortgage with quicken loans went through process to underwriting. Under writing has problem with my wife who has disputed a bill in collection because she does n't owe the money and actually they owe her money as there should have been a credit on the account. It has been partially resolved but not fully. Quicken loans wants her to remove the dispute and recalculate her credit score which will put her bellow the banks overlay credit score of XXXX. This is a made up score by the bank as there is no minimum credit score required under the harp program. Since the bank required the removal of dispute we would be in agreement provided we could pay the outstanding amount since it is only XXXX dollars and then restore the credit. The bank refuses as they want the score to go down not up. That is how they can kill the loan so they do n't have to refinance us. All this for XXXX dollars.
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| 01/29/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American, Servicemember |
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1. Signed closing documents on XX/XX/2021.
2. My XXXX mortgage was to be paid off XX/XX/2021. As of today, XX/XX/2021 it has not been paid.
3. I was to receive settlement funds, wired to my checking account. They have not been sent.
4. Interest is accruing to both my old mortgage and my new mortgage.
5. Lender, Quicken Loans, did NOT contact me to notify me of any issues. I had to contact them to report their errors.
6. Lender told me they will look into the issue by sending it to an analysis department.
7. I told lender to call me by noon today to inform me of the status and resolution.
8. Lender has not called as of noon.
9. If there was an issue, lender should have immediately notified me. I should not be responsible for notifying them.
10. Lender violated their financial and statutory responsibilities.
11. Lender 's actions are abusive, irresponsible, and possible criminal.
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| 09/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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Quicken loans called me to give me a quote for a cash out refinance. I told the agent I just wanted the rates. She then asked me to verify the last four of my social. After providing, she told me my credit scores were x, y, and z. When I asked her if she just pulled my credit, she said yes. I told her its illegal to obtain my credit without my consent and I did not consent to have my credit run. I specifically told her I only wanted rates. She then tried to mislead me stating that by giving her the last four of my social, I have consented under the law to having a hard pull done. I was infuriated and escalated to her manager. There is currently an investigation. My concern is that the agent 1.did not appear to know or care the legality of pulling credit without consent and 2. she then tried to lie/mislead me once I confronted her. This is not okay. Agents name was XXXX XXXX XXXX # XXXX.
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| 09/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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I was trying refinance my home to lower my interest rate with Rocket mortgage/Quicken Loans.. I sent them everything they asked for. Then they asked for more paperwork which I sent if I had it. If there was something they asked for that I did not have I contacted them and explained why to which they said OK. Then they would ask for more information, again and again. The home is valued at over {>= $1,000,000}. The loan would be for about {$150000.00}. First they tried to force me into a VA loan for 15 years when I wanted a 10 year fixed interest loan. I supplied documentation stating I have ample funds with my additional accounts. I am XXXX XXXX XXXX and do not understand why I am not qualified for a loan. The last thing they asked for was the payment record for the lase 12 months on a second house I own in Arizona. I explained that I could not supply that as the house is free and clear.
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| 04/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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On XX/XX/2018, my wife contacted quicken loans to get a preapproval for a home loan for us. She was told that in order to get that done, they will have to pull her credit. She is well aware that I dont want my credit pulled again. She gave her information and they pulled her credit and they pulled mine. She did not give the consent to pull mine. They even got my name wrong on the credit pull. They just use my first name with her last name assuming that we have the same last name. We tried to get it the pull removed but they say my wife should already know that pulling her credit means pulling mine too. They reviewed the conversation and true, they cant find the consent from my wife. They must have used the number from the old file to make the pull. Weve been in contact with the executive office and when she told us that, we requested that she put it in writing but she refused to do so.
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| 05/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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XX/XX/2019 : I reached out to Quicken Loans to discuss a possible mortgage loan. I explained the full extent of my situation to the mortgage broker. She stated that she felt like she would be able to provide the loan I was wanting so I agreed to have her pull my credit report. once she did she immediately started talking to me about the " other loan options '' they offered. I asked why she was telling me about those because that's not what I wanted. She let me know that even though my credit score put me as " top tier '' that the fees they would charge would exceed what the state of Texas would allow. I let her know that she had just wasted my time because she should have been aware of that before pulling my credit. I believe that this was done intentionally in order to convert me to a different product offering. This is an unscrupulous business practice akin to a " bait-and-switch ''
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| 04/16/2017 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I got on the quicken loans website and started an online chat with one of their live representatives. I told the guy that I was only seeing what I needed for the future and did not want to apply at this time. He took my information and said he was not going to run my credit yet until I was ready at a later date. I later found that they did run my credit against my will and they refuse to remove the credit inquiry from my credit report that I never asked them to run. I sent them 2 different letters asking them to remove the inquiry as I did not authorize it and they refused saying that I needed to file a police report if my identity has been stolen. I never said my identity was stolen I said their representative ran my credit against my will even though he promised to wait until I was ready. This company has treated me extremely unfairly and now I will NEVER EVER do business with them.
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| 06/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American |
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My daughter and I have applied for a new Mortgage Loan for purchasing a house in the greater XXXX area from Quicken Loans. The pre-approval was quick. However, after we entered into a contract for a house, the problems started. The lender asked us to upload certain documents. The lender has a site where we have to upload the documents and we uploaded the documents that were asked for. However, it seems the lender keeps on losing the documents and asks for the same documents or new documents periodically. I have already asked them to give me a complete list of all the documents they need. We have also started emailing them the documents But, the request keeps on coming every few days. The information they are asking for can be obtained from other documents we have submitted. I am concerned that the lender is discriminating against us because we are XXXX and employing delay tactics.
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| 07/31/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American, Servicemember |
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Today I had a conversation with a representative of Quicken loans, XXXX. I thought that I was complying with this company 's request to explore some mortgage assistance plan. However, the conversation revolved around an extra payment of {$9.00} that was supposedly added on to my XXXX mortgage. if I paid this {$9.00} addon ( not listed on my XXXX bill ) then supposedly I wouldn't need to pursue my assistance goal?? This process seemed like a " set-up ''. I told the representative that I would mail the {$9.00} but that wasn't good enough. I had to give them my account # immediately to satisfy my mortgage payment ( by the way my mortgage payment was timely for XXXX XXXX. They wanted my bank account # etc. to fullfill their needs. I was totally frustrated by this turn of events. I ended the conversation with a request for a transcript of our conversation. So far they haven't complied!
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| 03/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American |
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Applying for mortgage, was told to pay XXXX dollars for good faith ( I thought it meant if I could pay ) so I gave it to them. So after talking to them I started to Have my kitchen updated place painted. Was told after appraisal we will have mortgage. Paid for house in XXXX in full no mortgage. Now Rocket Mortgage LLC, is not giving us mortgage because kitchen is in the middle of update, they need running water and counter tops. The sink the stove sitting right there. Countertops in about 2 weeks. Now we are stuck with this. The least they can do is give me my XXXX dollars back since they didnt know that they should of told us about not remodeling. If this is the new world we live in the banks just steal our money, have called repeatedly now they tell me the money is used for the appraisal they wanted, house was paid for {$280000.00} cash, and that is what appraisal came to XXXX.
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| 05/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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We applied for the refinance XX/XX/XXXX, I have given {$500.00} for the loan to be reimbursed at closing. We are approved for the loan contingent upon appraisal. I have had 3 appraisal companies contact me to set up a time, no one has shown up. I have contacted Quicken Mortgage at each appointment to let them know the appraiser never showed up. Quicken continues to ask for the same documents and continue to provide. We are at the end of our 2nd rate lock, no one has done anything except ask for more verification of income. They have done nothing but waste my time and potentially prevented me from receiving my refinance at the locked rate of 2.99 % I have asked multiple times for updates. XXXX I have asked for either an appraisal or a refund. I need to apply with another company that may be able to get this done before 90 days if they can't send an appraiser out to finish my loan.
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| 02/15/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I reached out to Rocket Mortgage in XX/XX/2023 to apply for a Home Equity Line of Credit. I spoke with XXXX about the options. He indicated to me that he had to put our application on as a 1st FHA loan so that the appraisal can cover any other loan type we were looking for. He went over fixed rate 2nds could also be a possibility. Then once they reviewed the application they required us to pay of nearly {$10000.00} worth of 0 % debt to get our scores and ratios where they needed to be to complete the loan. THEN after 3 weeks of doing EVERYTHING they asked of us they decided to disclose that they do not offer Home Equity Lines of Credit. If they would have indicated that to us in the beginning we would not have had 2 hard credit pulls nor would we have paid off {$10000.00} in ZERO PERCENT debts. This company lied, misled, miscommunicated and did not disclose truthful information.
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| 05/08/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I was in the process of obtaining a mortgage loan from Quicken Loans. At one point a representative from their under writing department stated to me " because you are so young, we believe you 're going to use this as an investment property ''. So I firmly believe they treat " younger '' people as liars. Additionally, if those are normal underwriting practices, it makes it unfair for " younger '' borrowers. Towards the end of this loan I encountered another issues. I received news from them that the loan woul d be declined , two differ ent representatives told me the decline reason was because the property was " unlendable ''. Which if its a rule due to it being a condo I am fine with it. But what I am not fine with, is them giving me a decline letter that states the reason for decline is because my debt was too excessive. So miscommunication or misinformation is another issue.
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| 08/21/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Please restrain yourself from making absolutely useless regulations - or preferably any regulations. EXAMPLE. I have had a closing delayed by over three weeks and now found out that I need to wait an additional three days to close because of your regulations. This is costing me thousands of dollars in hotel costs and animal boarding costs for absolutely no reason. And the lender is so afraid of your omnipotent and unrestrained powers that they wo n't do the sensible thing and just let me close the blessed deal. You will never be able to protect stupid people from doing stupid things and the rest of us who know what we are doing do not need or want your supposed protection. If you have to do something to keep yourself busy, just give data and information. If it 's useful, then I can choose whether or not to use you instead of forcing me to vote XXXX so that you will be defunded.
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| 05/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
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My home loan is through Rocket Mortgage. I am not working on refinancing the loan. Even though I have requested they stop contacting me with " marketing '' offers to refinance they continue to call. The approach taken recently is that the representative from Rocket Mortgage leaves me a voicemail stating they have " received all of my information '', everything is in good order and I need to call them to answer a few additional questions.
My current mortgage is in good standing. These calls/messages imply I am working with them on a refi or worse that someone has stolen my personal information and is acting on my behalf. This seems to be a predatory lending practice and should be addressed. I will be submitting a complaint directly to Rocket Mortage through their " complaint '' department however, I doubt that will go anywhere in terms of the representatives approach/tactics.
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| 03/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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I applied to 5 lenders to refinance my home. After 3 of them wanted me to prepay for an appraisal fee, I quickly decided to hurry up and just go with one lender. The other 2 lenders are dragging their heels in refunding my appraisal fees that are being charged to my credit cards. I told both of them that I was going with Company A and that it seemed like the best deal for me. I requested a refund of the appraisal fee. Rocket Mortgage or otherwise know as Quicken Loans was very pushy and tried to sell me on their reputation instead of matching the lowest rate. They only refunded me {$450.00} instead of the {$500.00} due. Nobody told me that there were any application fees or credit check fees or fees of any kind that were going to be deducted from this {$500.00} deposit for the appraisal. Please make them refund me the {$43.00} due. Thank you for your time and help.
XXXX XXXX
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| 11/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Payment process
|
|
Web |
|
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Rocket mortgage is falsifying information stating that a property that I finance with them is not my primary residence. I have submitted several documents to them including tax returns, paycheck, stubs, voter registration car registration showing that the property is indeed my primary home. XXXX XXXX intentionally putting my account into default because it refuses to accept my mortgage payments. Instead rocket mortgage please games, just sending you back and forth to a law firm that never respond or even answers the phone. It is their intent to fraudulently foreclose on my property in an effort to gain access to the value of my home. XXXX XXXX is indeed trying to scam me out of my residency and they need to be exposed to their fraudulent activities. They have certainly violated several practices of the federal truth in lending laws and they need to be thoroughly investigated.
|
| 03/03/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
Loan officer at quicken loans did not explain fees up front and lied when I directly asked the question about fees. She eventually apologized saying she misunderstood. Once I submitted my application and submitted my {$500.00} appraisal deposit she refused to order the appraisal saying I need to submit all my documentation to order the appraisal. I know this is not the case and want them to start processing my loan or the sellers agent said they will terminate the agreement. I also need to get a credit decision for their special loan program and told the loan officer if I do n't qualify for that program I would not use them. I think she is stalling to get closer to settlement date so I do n't have the option to start elsewhere. The loan officer said I was approved for the special program even though she is not an underwriter and did not have an underwriter look at the file.
|
| 09/26/2016 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
I started receiving calls daily, sometimes several times a day, from Quicken loans about a refinance. Today, I received an e-mail that is quite deceptive, requesting my income documents : 2015 XXXX and a recent paystub within 30 days. The email message was titles " Quicken Loans Message : Loan File - Legal Questions and Docs Needed '' It sounds like if I do n't do this I am going to be in trouble or have some negative consequence on my existing account. It also at the end says " Once I get these, I will be able to send everything out to your MyQL account, where we can go over everything and e-sign documents. '' Never once in this email does it indicate that this is to apply for a refinance or change any of the parameters of my existing mortgage. For unsavvy consumers, this is a deceptive process made to appear that this information is necessary to update existing mortgages.
|
| 08/25/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
Older American |
|
Approximately 90 days ago, we applied for a simple refinance loan from Quicken Loans. With a credit score over XXXX we were told there should be no problems in processing this loan. We were told we were approved but since then, Quicken Loans has stalled and delayed for no known reasons. All documents have been given them. The original interest rate lock has expired due to their stall tactics and now they want to raise the interest rate and even if we were to agree they are unable to give a close date. They shuffle you from XXXX customer representative to another like some stereotypical car salesman. I paid them {$500.00} to cover the appraisal costs, but their stall tactics continue, in spite of their advertised promises. My desired solution is a refund of the {$500.00}. This company really should be investigated for possible violations. I will not do business with company.
|
| 11/22/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
- Private mortgage insurance (PMI)
|
|
Web |
|
|
My complaint is regarding PMI and equity in my home. I had an appraisal done and learned only after that Fannie Mae requires a separate appraiser although the steps for the appraisal are the same to prevent bias. My house is valued enough to remove PMI!
I spent roughly {$700.00} for an appraisal. The 3rd party came out did their part, did their research and supplied a report. I'm continuing to pay PMI despite my home evaluation coming back at $ XXXX.
I purchased my home at $ XXXX and I have $ XXXX left to pay on the loan. I want to remove the PMI to reduce my monthly mortgage payment.
I was told that after the appraisal - I could request the removal of PMI required by law. Then over the phone I was told that Fannie Mae requires a separate appraisal that comes with another fee!!
I'm requesting help and support on this matter. Is there someone who can offer support?
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| 07/17/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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I had applied for an FHA mortgage in XX/XX/XXXX thru quicken loans. I went thru the whole process. I explained my situation that I had filed for chapter XXXX bankruptcy XXXX XX/XX/XXXX ) and had come out of the 2 year waiting period on XX/XX/XXXX. I also explained that I had used the XXXX forbearance and due to XXXX, I missed 2 payments ( XX/XX/XXXX and XX/XX/XXXX ) and I had made them up in XX/XX/XXXX. My mortgage is now up to date. Because I did not have a full 12 month payment, I was told that I was ineligible for a refinance with cash out. I felt that I was being punished for using XXXX forbearance and was not given information regarding the consequences of using the forbearance. After going thru the whole process when it came to closing, they told me that I was I ineligible for a loan. I still dont understand why. I have made all payments and my mortgage is current.
|
| 07/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I would like to get my PMI cancelled. My current principal balance is XXXX. I believe the market value of my home is greater than XXXX. For reference, Quicken 's own refinance tool estimates my home 's value at XXXX XXXX says XXXX. Quicken is stopping me from cancelling the PMI by stating that : 1. I must have the loan for 2 years before I can request a reappraisal 2. I must have done some major renovations / structural add-ons Neither of these are supported by the note or accompanying PMI disclosure I signed at closing.
I'm also told that even if they did perform an appraisal, it would not be representative of the current market. XXXX that helped me stated that even though the houses around you are going for a more expensive amount, our appraisal will primarily just focus on the improvements you've made with little consideration for the actual market-value of the home.
|
| 10/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Re : XXXX Complaint You closed this out after a letter was received from Quicken Loans.
The company now holding ou mortgage is XXXX, and they show they received our XXXX payment from Quicken.
We made the XXXX payment to Quicken on XX/XX/XXXX, and it is reflected in our statement from Quicken. XXXX says they did not receive this payment. They do shoe receipt of the ESCROW amount of {$4000.00}, but no payment, all in XXXX.
A previous 3-way call between Quicken, myself and XXXX did not resolve this payment discrepancy. Today, XX/XX/XXXX, XXXX still does not show receipt of the XXXX payment, but they will pull that payment from the ESCROW to apply.
This will make the ESCROW account short come time to pay taxes.
Quicken maintains they sent the XXXX payment to XXXX.
This is exactly why I made the original complaint, because it will cost me money, time, XXXX and trust.
|
| 02/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2021 I received a call from Quicken loans regarding refinancing my mortgage. I filled out a form on XXXX XXXX asking for more information on refinancing. I started getting tons of calls and when I picked up the phone I started by asking Quicken to place me on their do not call list. I didn't realize how many calls I would receive after filling out that form.
I was transferred to XXXX XXXX ( mailto : XXXX ) who was able to convince me to have a conversation about a mortgage refinance. During the call he asked me to verify the last 4 of my SSN, which I did, and then he said " so your whole SSN is XXX-XX-XXXX? '' I said yes. He then pulled my credit. He never asked me to pull my credit, nor would any customer suspect that by giving the last 4 of SSN that that would authorize a credit pull. I was expecting him to ask me for my permission which he did not ask for.
|
| 10/09/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I am currently paying Mortgage Insurance to Quicken Loans of {$120.00} and have been paying this for four years. I have heard that the Mortgage insurance should drop in 2017, then I was told by Quicken Loans it should drop in one or two years, and then most recently I was told by Quicken Loans it would be 11 years : ( and would I like to refinance with a different type of loan to get rid of it. I would like to know when this money will no longer be charged. It would help us tremendously to get this payment lowered. I do n't like the run around I get every time I call Quicken, they are always wanting us to apply for a different type of loan or to refinance our loan. I would like without a doubt an answer as to when the {$120.00} Mortgage Insurance Payment will drop off our monthly house bill. Thank you for your time in looking into this for us. Sincerely, XXXX XXXX. XXXX
|
| 07/29/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Quicken Loans : Breach of CARES Act Forbearance and XXXX XXXX guidelines. Sent paperwork that is intimidating and says it won't stop the foreclosure, when I went into a CARES Act forbearance program and asked for it early XXXX, when I was current on my mortgage. They didn't start it until XXXX, and said they start 30 days after the request. They would not allow me to get a six month forbearance, despite requesting numerous times. They mandate that I check in monthly via their website and answer questions, which is also not a requirement of the CARES Act. They refuse to allow me to request six months, and state they are compliant and will not offer anymore than three months, and then they require a reevaluation. They send paperwork stating how much I owe with intimidating language that isn't clear that I can pay the forbearance arrearages at the back end of the loan.
|
| 05/23/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
i got behind on mortgage due to loss of employment. got a new job and tried to make a payment but wounld n't except anything but the full amount. evrytime i would calll them over the next XXXX months i would be quouted a different amount. received a notice of XXXX from the parish th efirst week of XXXX. called them again XXXX times in the next month and recieved XXXX different qoutes each time.Would not take payment over the phone. asked for the reistatment letter to be sent to me on a friday. they were suppossed to overnight it. whenit wasnt here by thursday i called again and they sent it out. recieved tthree letters, 2 said XXXX and one jumped up to XXXX if i could have recieved the right number i could have saved money for that number. now my house is for auction on XXXX XXXX i thought i would have the money before then if i would have been told the right amount.
|
| 05/31/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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|
Web |
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XXXX a company consumer reporting agency located at XXXX XXXX XXXX XXXX, XXXX, CA XXXX has false information reporting thereto third parties such as Quicken Loans and other agencies whom stated that they found negative reporting and could not fund our loan. This information is unknown and is falsely reported. I have never heard of XXXX until XX/XX/XXXX. They had my birthday ten years older than what i am and one day removed from my original birth date. Something is very strange with this information they posted. Quicken Loans denied us after we went over the information due to some unknown issues newly found. XXXX and Quicken loans working together. XXXX { XXXX } has been harassing us since they alleged to have acquired a loan from the FDIC on XX/XX/XXXX. At the same time i, was battling to regain my investment with XXXX XXXX XXXX. XXXX. so that is how this began.
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| 02/11/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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After being contacted with a postal mailer and e-mail, I responded to the advertisements and called to start a loan to improve my residence. I informed the person I spoke to, XXXX XXXX, that I needed a HUD XXXX loan to do the improvements. Instead she put me on track for a loan where I had to make the improvements before I could close the loan. The company 's action in trying to steer me into a loan that did not meet my needs was deceptive and time consuming. It almost locked me into a loan that did no meet my needs. After I rejected the loan they were misleading me into, they posted a letter to me claiming that I was turned down for the loan because I refused to provide credit information. That is untrue as I provided all such information and they had already issued me an approval letter. This has cost me time and as rates are increasing, significant money as well.
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| 07/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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|
In XXXX of 2022, my home owners insurance policy ended with XXXX XXXX on my home that I had paid a yearly insurance protection policy for. XXXX XXXX did not send me a renewal notice about my policy coming to an end. Around XX/XX/XXXX, I received a letter from Rocket Mortgage that they did not have insurance on my home on file, and that I needed to buy some right away. They also stated that they purchased insurance for me that was Forced Insurance. The next day I purchased a new home owners insurance policy and notified Rocket Mortgage immediately about the new coverage. I was frustrated because I was charged an insane amount for the coverage. Reading over the Federal Regulations I was seeing that mortgage companies need to issue a letter and wait 45 days till purchasing insurance. I was not given any type of window. Please help clarify this for resolve this for me.
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| 10/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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|
Advertisement and Soliciting : I received an email this morning from XXXX XXXX with an offer to receive a {$2500.00} ( XXXX XXXX and XXXX XXXX Dollars ) Statement Credit if I close a Mortgage Loan through 'Quicken Loans/Rocket Mortgage '. The issue is with Quicken ( not XXXX XXXX ).
I am pretty sure its illegal to Solicit Mortgage business with an incentive of 'Cash ' or 'the Like ' if a consumer uses the mortgage service. There are a ton of small lenders nationwide that get in trouble with advertising and soliciting. In yet, somehow, the biggest Mortgage company in America can be this bold in soliciting business with a 'Cash or the Like ' incentive. With an email offer from one of the biggest Credit Card companies in the world.
How does an offer/incentive, with a company as big as such, get to this point without anyone checking to see if they can even do this?
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| 04/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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|
I was recently contacted about refinancing my mortgage with Quicken loans. I did not give permission for my credit to be pulled. They did so anyhow. They refused to fix the hit to my credit. All the did was " apologize for the miscommunication ''. Communication takes 2 parties. I was one of the parties. They, essentially, blamed me for their very poor practices and disguised it as an apology.
They also asked me to give permission to run my wife 's credit. That is illegal. I did not give it, neither did she. Then, like me, they ran her credit without her permission. These two instances happened with two di
fferent Quicken representatives. To me, it shows they're training or pressuring representatives to act illegally, in bad faith, and without consequences. These marks on our credit reports should be removed and Quicken should be punished for their poor practices.
|
| 03/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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|
Web |
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I had asked XXXX XXXX for a quote for rates on a home equity loan. I received a call from multiple companies and from Quicken Loans. Quicken loans decided to access my credit file without really asking me if it was ok to pull my credit. At no point in time I decided to enter in a loan application with them and when I received an alert from my credit monitoring services I found out that they had gone thru a third party vendor to pull my credit to just quote me rates. I find this to be illegal and deceiving. My credit score dropped significantly because of their inquiry. The sales person name was XXXX, and the supervisors that I spoke to at quicken loans were XXXX XXXX & XXXX XXXX. They both said that they did not have to ask me directly if it was ok to pull my credit. they said that it was assumed that I wanted to proceed when I requested the information for rates.
|
| 03/17/2023 |
Yes |
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- Struggling to pay mortgage
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Web |
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I am curious how XXXX is supposed to pay their mortgage on time when the Department of Social Security refuses to pay benefits until the end of the month regardless of the supporting evidence that shows all bills are due before payments are given. Contacting the mortgage lender does no help as they will not adjust the payment due date. So I will never have good credit because the servicer reports my payments as late every month regardless if they are made before the XXXX. So I am never eligible for a home equity loan that could help me beyond words. The SSI sets recipients up to fail and the mortgage lenders/servicers are there to watch and support the failure. How is legal. Why are adjustments not made? Does the US feel we should always and forever be in bad debt? As a XXXX person no amendments are made to secure one 's financial future or stability. Go America.
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| 09/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
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Web |
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I closed on a new mortgage in XXXX. Several checks were issued from the cash out refi to pay off debts. As of today, XX/XX/XXXX, I contacted Rocket Mortgage regarding one of the check that was issued in the amount of {$2800.00} to XXXX/XXXX. I sent the payment to this company on XX/XX/XXXX. After much investigation they said it was returned from their bank as it needed to be issued to : XXXX - XXXX XXXX XXXX, or preferably sent electronically. I contacted Rocket and spoke to many people including XXXX via chat who stated they will not change how the check was issued. I asked them to contact the company even to verify and they will not. I said so basically Rocket will not pay me or the company correctly yet I am supposed to pay on this mortgage for funds that were not actually disbursed. I was disconnected without any further help. What am I supposed to do now??
|
| 04/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
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|
Web |
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I was contacted by Quicken Loans to see if I am interested in their refinance product. They did not ask my permission nor clearly communicated to me that they are pulling my credit report. After we get off the phone, I get a notice on email that my credit was pulled by them. It is not permissible to pull someone credit without their permission when I dont have existing business with them and did not request a credit transaction or business from them. My credit was not AUTHORIZED to be pulled on XX/XX/19 by XXXX XXXX from Quicken loans. It seems XXXX XXXX the quicken loan agent is not even licensed in State of California where I live.
Their junior client relationships team states that since I have disclosed my SSN to them as lender it makes it permissible for them to pull my credit without my consent. And when I asked them to email me this statement they refused.
|
| 03/05/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
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|
Web |
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I spoke to Quicken Loans on XX/XX/XXXX to get a preapproval for a mortgage. They asked me to run me and my husband 's credit which I agreed to. The person I spoke to XXXX, gave me the credit scores for both my husband XXXX and I.
On XX/XX/XXXX, I called for a follow up, to get the details of what I was preapproved for. XXXX said he would call me back, later he called me back to tell me that my Debt to Income ratio is too high. He did not notify me that he ran my credit.
On Monday, XX/XX/XXXX, I checked my credit report to see that a hard inquiry was on my report for XX/XX/XXXX from XXXX XXXX a duplicate from the XX/XX/XXXX inquiry.
I called XXXX XXXX and they said that they can see Quicken Loans requested it, and I could call Quicken Loans for a deletion letter so they could take off the second inquiry.
I called Quicken Loans and left a voicemail for XXXX
|
| 09/03/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Servicemember |
|
I applied for and application to refinance my current mortgage with this company close to 4 months ago. This company was slow to process my loan. Today after speaking to three employees I learned that my loan would not be processed until my reported child support arrears {$1600.00} ( estimate, and not appearing on my credit report ) was paid in full. This policy was not reported to me prior or during the processing of my loan request.
I requested to see this company 's policy and I was refused by three employees.
This policy should be accessible and shared to the consumer. I believe that this policy may be unfairly targeting certain ethnic classes of people. The fact that my company is not being transparent related their policy should bare strict scrutiny, and it is assumed their practices may be in place to knowingly or unknowingly exclude classes of people.
|
| 02/18/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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Saturday around XXXX XXXX I received a call talking about mortgages from a Quicken Loan employee. I explained I just had XXXX and couldn't speak but the man became pushy and started to ask for personal information. I didn't want to lose business with them long term so I gave him what he wanted. He then explained he was going over rates, I asked if he was about to do a hard pull on my credit and he replied with he already did and then proceeded to tell me my credit score. I now have a hard pull that dropped my credit because some person never asked or bothered to tell me he was pulling my credit! When I told him I was upset he kept telling me to calm down and that he'd find me a good deal. I didn't want a deal, I wanted to be left alone until I was 100 % ready to buy a house. Very upset and I don't feel that I should be punished for his actions! Please help me.
|
| 12/06/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
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|
I submitted all the paperwork the underwriter requested by XXXX/XXXX/16. I spoke to my contact person weekly every week after because my portal was showing I still needed to provide additional docs. She assured me week after week she checked with underwriting and that they had everything. XXXX XXXX I get a call from someone else asking if I can get hem the info underwriting has been waiting on. My loan closed XXXX XXXX and has still not funded. I called and they said they do n't know when it will fund as they never got an updated payoff for a creditor and it expired on XXXX. Now they are stating they need to rework the numbers and wait on the payoff This was not was I was told from the beginning and I was counting on the funds If my loan was n't delayed from the beginning my loan would have closed sooner and my loan would have funded before the payoff expired.
|
| 05/07/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I inquired about a HELOC and was very specific thats all I wanted. XXXX XXXX XXXX representive XXXX XXXX asked permission to run my credit. He then informed me that I did not qualify for a HELOC. they do not offer that product except to XXXX customers. This was not mentioned until after my credit was run. He then proceeded to attempt to sale my on a very expensive VA refinancing. Using faulty comparison in interest that did not take into account all variables. He focused on the non deductible mortgage insurance rather than the presenting me with an over all picture of the total cost.
I complained to the companies complaint department about running my credit under false pretenses. They refused to remove the inquiry.
This was a bait and switch attempt from the start. Had they mentioned they only offered HELOCs to XXXX customers I would have simply moved on.
|
| 08/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My problems and issue began immediately after my closing date. Rocket Mortgage along with my home owners insurance, XXXX, set my mortgage payments and escrow. Eight months after making payments, rocket mortgage ran an escrow analysis claiming I had a shortage of {$1800.00}. After further investigation, I found that my home insurance increased {$20.00} per month, however there was no change to my property taxes.
I fought this escrow claim and asked Rocket Mortgage to look into it, they claimed everything looked well in their system. To date I paid between $ XXXX {$3200.00} to rocket mortgage and they refuse to assist with this matter. I canceled my insurance through XXXX as they were not helpful. I tried resolving with a supervisor from Rocket Mortgage and this person gave me the same answer and refused to look into my paperwork and/or documentation history.
|
| 03/31/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
The lender appears to be subjecting penalties on Veterans who invoked forbearance protections in violation of the VA and the Cares Act and Public Laws 116-33 & 115-174 When a new cash out refinance loan exceeds the amount of the original loan principle, seasoning of the loan does not apply per 38 USC 3709 ( d ).
On XX/XX/2022 I applied to refinance my {$190000.00} loan with a new {$310000.00} cashout refinance.
The lender insisted I needed to show evidence of my forbearance agreement and 6 months or 210 days of payments.
When I explained to the lender no seasoning is required under the exception for cash out refinances, the lender stopped processing my refinance after running my credit report.
It is predatory to Veterans for lenders to apply seasoning to all VA loans in violation of the statutory rights to the cash out refinance seasoning exception.
|
| 01/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I contacted Quicken Loans to remove the hard inquiries from dates : XX/XX/XXXX,XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. XXXX XXXX was contacting us weekly for months via email and telephone giving us directives and requirements that we would continually meet, but would deny us the pre approval until we did something else. We finally told him to stop contacting us. The pre authorizing inquiries were suppose to be soft inquiries that would not effect our credit. When I contacted Quicken Loans to have the hard inquiries removed due to being mis informed of the effect of what XXXX XXXX was doing we were denied the removal. Several times during all of our contacts I asked him why he would continue to contact us if he thought we would not get approved for a loan and he would tell us that we were so close and just need to " hang in there ''.
|
| 05/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
During the process I provided the Company with all documents requested but had a home that was being sold in which I provided them all documents that were given to me by the company and requested by them. My concerns were at every turn they seemed to continue to scrutinize my documents excessively and the reasons for it didn't really make sense. Despite having an average 840 credit score, over 740 score for mortgages which I was told by them is over qualified, I was being asked to keep proving payment history for my house despite it being paid off in documents that were given and reflected in my credit report as no late payments for over 15 years. After questioning the motives of this type of review and leaving messages expressing my displeasure with the process the Rep called the next day saying he spoke with underwriting and they would accept documents.
|
| 09/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I work for a non profit organization that made a payment of {$40000.00} to Rocket Mortgage on behalf of a client to help make them current on their mortgage payment. The payment was disbursed on XX/XX/2022 and as of today, Rocket Mortgage has still not posted the payment to the account. I spoke with and XXXX Account XXXX XXXX at Rocket Mortgage today and she said they have 30 to 45 days to post the payment.
She also confirmed they are charging interest on the full loan balance even though they have not posted the {$40000.00}. If they posted the {$40000.00} the interest on the loan would be much less ad more of the current payments would be applied to the loan balance.
In addition, they are continuing to report the customer as delinquent to the credit bureau. The client told me she received a notice from the credit bureau last week of the late payment.
|
| 09/15/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
To whom it may concern, On XXXX XXXX, 2015, I applied for a loan to refinance my home with XXXX and was denied because of my income. I later applied through QuickenLoans to get into the HARP program and was once again denied for the same income issue. A week later I reapplied, and on XXXX XXXX, I received notification from QuickenLoans stating their reason for denying me as being a credit issue. Attached with the denial letter was a copy of my credit score of XXXX, and QuickenLoans required credit ratings of XXXX. I would like someone to look into this matter because when I applied the first time my credit was not an issue. Also during all XXXX times I applied I was told everything was up to date and would be approved. I am now questioning their reason for denying me because the denial letter rates my credit score as within the requirements for approval.
|
| 08/11/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Web |
Servicemember |
|
We have attached court documents which stipulate payments to quicken loans. After our home went into foreclosure through no fault of our own AND we were force to pay nearly double the amount of what we owed ; from {$5700.00} to {$10000.00}. We are furious as well as exhausted from going back and forth to court without a decent attorney guiding us. After we believe this was settled and address, we have gotten a letter from quicken that we are 49 days past due ... .although payments have been sent each month per instructions of court stipulations. In addition, this is exactly what XXXX XXXX was afraid would happen and directly ask the attorney if this was a possibility, for which both sides replied no. I will file an emergency with the court clerk to address this issue. Finally, also attached is a copy of a check sent by quicken loans for an over payment.
|
| 05/28/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I refinanced my house through Quicken Services in 2005 and noticed that the amount of interest paid monthly was the same even though I was paying on the principal even after several years. They explained that this was normal.
I later discovered that this was an interest loan that is generally targeted towards wealthy people who make over XXXX a year.
I did not want this kind of loan since I have never made this kind of money and now I am told through my legal insurance that these thieves made this the norm and walked away with the blessing of the banking industry. Regardless of the fines that these people supposedly paid I have yet to see any of that money or compensation for their dishonesty.
I am a military veteran with over 40 plus years working in XXXX and I do not make that much money. Please help.
I am attaching the loan document from Quicken.
|
| 12/03/2023 |
Yes |
|
- Trouble during payment process
- Payment process
|
|
Web |
Older American |
|
It is my belief Rocket Mortgage are overcharging borrowers interest and publishing incorrect information in monthly customer statements.
Should a borrowers payment be less than the full monthly amount due, Rocket places that money into its Unapplied Account. Money in this account does not reduce the mortgage principal allowing Rocket to continue charging interest on money which it holds in its own account.
The figures and footnotes on Billing Statements are deliberately incorrect and misleading. In the Monthly Payment section, the value for Partial Payment ( XXXX ) : is positive. However, the Subtotal below, uses it as a negative amount. Despite my requests, Rocket have declined to correct this, leading me to believe its an intentional error used to Rockets advantage.
The footnote avoids mentioning partial payments continue to be charged interest.
|
| 09/04/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Quicken Loans offer after the XXXX XXXX last year in Florida a break to help the customers that had damages and lost the tenants, the proposal from QL was not to make payments for 3 months and after that they will contact us and could be extended ; the offer was no late payments, no late fees and no damage on the credit report and the break on payments will not impact the mortgage amount, will be only freeze for the period need it and this months will be added to the mortgage period, all information was presented by phone no documents where received. For our surprise when we were ready to start payment we contact the company and they now send us a mortgage package for 40 years plus they add the interest ( around {$5000.00} increase ) that we haven't pay for those months to the principal and that was not what we agreed.
Loan number XXXX XXXX XXXX XXXX
|
| 05/25/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I refinance my house on XX/XX/XXXX and opened mortgage with Quicken Loans. My monthly payment o n 30 years fix interest loan was XXXX On XX/XX/XXXX , QL against my knowledge and my wishes created an Escrow account that is attached to my 30 years mortgage. Since XX/XX/XXXX I made over 10 requests to close Escrow account. QL refuses multiple requests to close escrow account unless I apply for new higher percentage loan. For monthly payments to Escrow account QL charges me roughly double the amount of total yearly payments that associated with my property. Current Escrow Balance is {$2000.00} Future p ayments in following 12 month are {$3800.00} x XXXX property taxes. XXXX x XXXX = {$7700.00} ; {$7700.00} - XX/XX/XXXX = {$5700.00} ; XXXX /12 monthly payments is {$480.00} QL instead collecting {$990.00} to create financial problems.
|
| 05/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
In XXXXXXXX XXXX XXXX XXXX asked for and got forbearance on my rocket mortgage loan, # XXXX, on account of the fact that I was not employed for 3 months of the year.
I went back to work, signed an agreement to resume payments, and kept the terms of the agreement. However rocket mortgage has listed me as 120 days late to the credit agencies, and has done severe damage to my credit rating, which dropped more than XXXX points. This has increased my borrowing costs dramatically.
The company didn't reveal this when I asked for forbearance. I don't think I would have done it if they had. This credit problem will be on my record for the next 7 years. I don't think it is right that the company would do this. They rolled the payments back into the loan, with interest, and rocket is paid in full. I have kept my end of the agreement.
Thank you, XXXX XXXX
|
| 06/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I have inquired about refinancing recently and first wanted information from different companies. I did not agree to any credit checks from multiple lenders purposely. Rocket mortgage not only pulled credit without my permission on XX/XX/XXXX they repeatedly have sent mail, text, and email to offer me a loan. I had an appointment to discuss details with 2 other lenders. & I never spoke to XXXX at rocket Mortgage ( on the 3rd ), I never gave my social, but he ran my credit report per a letter I received after learning he no longer works at the company. I explained unless they can do better than my current interest rate I am not interested.
I am concerned this may be the tip of the iceberg. They are unusually persistent after being told no. on 3 separate dates by phone. I know this is not the proper procedure and I am sure I am not the only victim.
|
| 12/22/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
Servicemember |
|
I applied for a loan with QuickenLoans through their so-called " XXXX '' platform. I was quoted a rate on the first day and requested getting locked in. It took Quicken weeks to eventually tell me that I do not meet their underwriting guidelines, even though my loan rep continuously conveyed optimism that I would be approved. During those several weeks, rates climbed at unprecedented levels. I strongly suspect the decision to decline had more to do with the climbing rates and Quicken 's failure to lock in my rate.in other words, they did n't want to absorb the cost of their failure to hedge and declined me instead.
Even if that is not the case, I lost several weeks thinking I was getting approved and was locked in. Now, with rates likely to continue to rise, I 've lost the opportunity to refi and their incompetence will cost me XXXX of dollars!
|
| 07/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
Rocketmortgage did not pay my home owner 's insurance out of my escrow account. My insurance was canceled and I had to renew it at a different price. I was without insurance for 3 months. I tried to resolve this issue, even had the home owner 's insurance company to contact them. They are all of this my fault. They said I was without the 3 months coverage and I own {$470.00} XXXX and some change. I wanted to pay the XXXX without it being added monthly payment but they did anyway. Now they say my escrow account is short by a XXXXXXXX XXXX I returned a check to them for XXXXXXXX XXXX for my escrow account. But I can't seem to get a straight answer from them as to how my account is short if I haven't missed a payment. They are the ones who caused this issue by not paying my home owner 's insurance. I thought this is what your escrow account is for.
|
| 07/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied and was approved for a refinance through Quicken Loans AKA Rocket Mortgage. I had to pay the appraisal fee of XXXX and was told by XXXX who was my point of contact through the process I would receive a refund for the amount if the loan was not able to go through due the company, I was informed on Monday XX/XX/2021 that they will not be able to provide the loan at the terms we initially agreed too and the other options were not in my best interest and the cost of the appraisal would not be refunded. I spoke with 2 escalation specialists who were not able to assist as I stated they should not request an appraisal until all the other paperwork comebacks as all clear and they advised they request it right away because it can take up to 6 months for the appraisal, meanwhile Rocket mortgage advised we would be able to close within 4-6 weeks.
|
| 12/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Hello, I was assessed a late payment fee of almost {$30.00}. I was sick with COVID in XXXX and in that midst, I thought I had submitted my monthly payment for the XXXX due date. I must not have because I got an email saying I'm late. I promptly paid the normal amount, in addition to the late fee on Saturday XX/XX/XXXX, to avoid any further problems. Today, Monday XX/XX/XXXX, I called Rocket Mortgage/Quicken Loans to see if they can reverse it. It's my first ever late fee and again it's because I was sick with COVID. They wouldn't reverse it because saying I had already paid it. This is unfair. I wanted to be a good customer and paid it up front with hopes they'd return it. Instead they want me to be a bad customer and not pay it and then ask for a reversal. How is this ethical? My loan number is XXXX.
Thank you for your assistance.
XXXX XXXX
|
| 11/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I missed a mortgage payment in XX/XX/XXXX, but paid the account in full on XX/XX/XXXX.
XXXX is reporting that the information was changed and the late payment is now showing up on my credit report in XX/XX/XXXX ( instead of XX/XX/XXXX where it was originally ).
I have spoken to Rocket mortgage and they claim they never made the change, and I tired to dispute the error with XXXX, but they say it will be resolve within 30 days.
I have been waiting to purchase a new property with the intention that on XX/XX/XXXX, this one late payment would no longer impact my ability to get a mortgage. As it turns out, I am afraid to apply for a mortgage now until this matter is resolved since I was told that I will not qualify for 1 year after a missed mortgage payment.
Can you help me get this resolved quickly? I was hoping to purchase a property in XXXX.
|
| 10/28/2019 |
Yes |
|
|
|
Web |
|
|
I was approved for a mortgage through XXXX XXXX XXXX and Quicken loans ... pending underwriting. I proved rental history through signed letters from landlord and from taxes. Due to the fact I could not prove through a bank statement from XX/XX/XXXX to XX/XX/XXXX they denied my mortgage and proceeded to state they can keep my {$1000.00} earnest money. I proved all other dates and years through the bank statements I did have. I am a XXXX XXXX survivor and a single mother. This whole processes has taken hours of research time and money for copies, faxes, postage and they kept moving the close date because they could not preform their duties on time. I feel like I was unjustly treated for not having a bank account during those months but had proved rental history through all other documents. They have denied a safe dwelling for my children and I.
|
| 01/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
The lender together with my realtor completed an appraisal without communicating with me. This was scheduled on the day of my inspection and my wife who was on the site had no idea that the appraiser was there. I did sign consent authorizing Quicken to take a deposit and to begin the underwriting process, but I do feel mislead since the appraisal scheduling was done without consulting me at all. I wanted to wait until after the inspection since the deal was not totally finalized and now that I am not moving forward with the loan due to the results of the inspection, I am not being refunded my deposit. I 've asked for communication between my lender and my realtor, but Quicken Loans has refused to provide this stating that it is " proprietary. '' I would like to know how and why this was scheduled without my having any input into the scheduling.
|
| 10/09/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Quicken Loans took {$500.00} from my checking account as a " Loan Fee '' and said that it would be returned once the loan was approved. They also told me that my union, XXXX, would give me a {$500.00} gift card for applying for this refinance mortgage. XXXX has no knowlege of such an offer. NOW I 'm told that the {$500.00} was a fee to be used for appraisal ( when this XXXX XXXX assured me that Quicken Loans did not charge for appraisals AND I 'd get a {$500.00} gift card from XXXX ). I was told by customer service that the appraisal and other fees were spelled out in some document I signed. This may be but XXXX XXXX stated otherwise. IF Quicken Loans TOOK {$500.00} a day from everyone served and only approved XXXX of the applicants, I 'd say this was one XXXX scam! My credit score was above XXXX at the time of the loan request. JUSTICE PLEASE!
|
| 10/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2022 I received a phone call from Rocket Mortgage regarding my deceased parents loan. This was in response to my inquiry of assuming their loan. I asked that I assume this loan according to the Garn-St Germain Act that states I do not need to credit quality as I am the successor heir. The broker XXXX XXXX was hostile and raised his voice on the phone and said that is not the way they do business and when I mentioned that I wanted to check with my attorney, he said get him on the phone now! He then sent over an email stating that I would need to credit qualify in order to assume this loan.
The bank has requested the credit file for my wife that has nothing to do with this loan. They have refused to comply with this act designed to protect families that have been living in their home when the borrowers dies. I want to assume this loan.
|
| 06/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I had been trying to payoff my mortgage for months and every month the payoff amount just kept going up?!?! Also they refused to just use my escrow to payoff my loan, the money in escrow is mine and will now take 2 weeks or more to get back in my account!! Horrible doing business and arrogant supervisor acting as if I'm an XXXX! When I asked which agency regulates mortgage companies she acted as if I'm asking something stupid!!!! More regulation needed for banks and mortgage companies lots of regulation!! I would like my escrow money immediately!! You should not get to keep my money!!! You should allow me to use it to pay off my loan in full!!! But Unpaid now and I would like someone to investigate the way they do business please. I believe they charge penalties and false interest so people can never pay off their loans.
Thank you, XXXX XXXX
|
| 08/10/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
The typical bait and switch was applied during my mortgage process. Started the process XX/XX/XXXX with a 60 day close XX/XX/XXXX. During this whole time i was due to bring $ 7,000-8,000 to closing. Then on XX/XX/XXXX ( 2 weeks before closing ) I am told that i am going to have to bring nearly {$20000.00} to closing. The mortgage company offered some credits but i am still due to bring $ 16,000-17,000 to closing. Due to timing and needing to close I am trapped to accept this and move forward so that I do not become homeless shopping for a new mortgage company. This is the typical bait and switch at the last minute that has haunted the mortgage companies and Quicken has since applied this to me. They claimed that I no longer qualified for the program because i made too much money but it is the same figure that was given to them from the start.
|
| 08/18/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I received a letter from Quicken Loans requesting to refinance our home. In the information they stated exactly what I owed on our house. My complaint is they had to breach my privacy by at some point by searching my files to get this information. I contacted Quicken Loans and the first phone call I made to them they were uncerned about my problem. About a hour later a lady called from Quicken and apologized for the problem. I told her it was not about an apology it was about breaking the law by breaching my privacy. Then a little some man called stating he was from the executive branch of Quicken Loans and wanted to know what it would take to solve my problem. I told him I had some people working on the problem and they were to advise me in a few days. At this time the conversation ended. I believe Quicken Loans violated my privacy rights.
|
| 01/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XXXX/XXXX/2017 I filled out some contact information on line regarding mortgages. On the same day I was contacted by an employee of Quicken Loans and we discussed different scenarios. I told him that I had excellent credit. At no time during the call was I asked for my permission to have my credit pulled. I was very surprised to see a hard pull on my credit report and notified Quicken Loans immediately by phone. They looked into it and determined that I had given permission and that they would not remove it from my report.. Since all calls are recorded, they played back the call for me. As I remembered, I was never asked if they could or told that they were going to run my credit. Their reasoning was that their employee explained enough to allow them to pull my credit. Their business practice is deceptive and misleading to any consumer.
|
| 08/15/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
At XXXX on the morning of XX/XX/2018 Senior Sales Agent XXXX XXXX from Quicken Loans called me to inquire about information that I filled out online. Within 5 minutes, he proceeded to explain how he was going to help me today and without verifying my identity, gave me a full name, DOB and social security number of an individual whose information ... ... I could have easily written down and saved for myself to steal the identity of? He then repeatedly called me from his personal cell phone and other work numbers to try and pretend like it wasnt him so he could get me to tell him who I was, which Im sure personal cell phone use is against the company policy. He has been doing this for 15 years he says and I wonder how many identities have been stolen from XXXX XXXX. Seems like he is notorious for making his own policies. Please investigate.
|
| 07/24/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was told by Quicken Loans that I could refinance with XXXX closing costs at 4.375 %. I would receive {$4000.00} in Lender Credit to cover all closing costs.
However, if my house appraisal resulted in an 80 % Loan to Value amount to be financed, the interest rate would drop to under 4 %.
The Good Faith Estimate was changed to reflect $ 3.999 %, but then the Lender Credit was changed and I was expected to pay almost {$3000.00} at closing to Quicken. The reality was that I had to pay to obtain the lower interest rate.
I believe this is clearly bait and switch. Quicken should be ashamed.
In an earlier complaint, filed by me, Quicken also ruined my credit score with their multiple hard inquiries on my credit report.
I was also forced to forced to deny that I disputed an outstanding balance from XXXX Bank, when in fact, I did dispute it.
|
| 07/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
After being told if I refinanced my loan I would have PMI removed.
Rocket suggested an appraiser that I used.
The appraiser appraised my property @ {$12000.00} ( 6 acres in CT ).
After I discovered the error, Rocket suggested I pay for another appraisal.
My annual property tax on the land alone is over 10X the value that was appraised.
Quicken told me to wait until Freddie Mac was assigned to have it changed.
After closing Quicken told me that it should have been changed before closing.
QuickenRocket refuses to correct the problem.
I have a long email correspondence that I can forward that contains communication about the points listed above ( email thread uploaded with tax assessment value of local municipality & appraisal.
After closing a % of PMI was added back on and the land value was never considered. for 5 more years.
|
| 07/21/2020 |
Yes |
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Quicken Loans continues to call, email and text me incessantly all hours and days of the week to my personal cell phone as well as work to the extent that I have had to block their numbers however they contact me from different phone numbers. I have continuously informed them I am not interested in refinancing at this time. In an attempt to get them to stop contacting me, I spoke to a representative who pressured me into pulling my credit report which I was not comfortable with only to be told it might not be in my best interest to refinance at this time as I already had a great rate. I feel like they are soliciting and harassing me for their own personal gain and incentive. After this I requested to stop being contact and continue to do so. I am upset my credit was pulled without my genuine agreement and I want this harassment to stop.
|
| 03/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
My husband and I filed a XXXX XXXX XXXX over five years ago. The mortgage was not included in the filing of the XXXX XXXX. We paid the mortgage separate from the bankruptcy payment. This bankruptcy has been discharged. Rocket Mortgage/Quicken Loans has been notified multiple times of the discharge and asked to correct what is listed on my credit report. I recently filed a dispute in reference to their report to the credit bureau that my account is " Closed '' and " Potentially Negative ''. All payments were made on time and correct amount to our mortgage during the bankruptcy. They have reported XXXX payment made. The response from their company to my dispute was " The company that reported the information has certified to XXXX that the information is accurate. This item was not changed as a result of our processing of your dispute. ''
|
| 07/13/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
My experience with Quicken Loans was the WORST possible in all the years I have been dealing with lending institutions. While they did what they said they would do the whole process was inept and poorly done. They did NOT communicate within " teams '' in fact it seemed XXXX team had no idea what the other team had done or had informed me about. Additionally I was run around on XXXX problem which was not a problem if anyone in their title department was able to think independently. This alone caused me aggravation, anxiety, and a lot of wasted time. The bottom line is as long as I have a choice I would NEVER use Quicken loans again nor would I recommend them to ANYONE. I did everything they asked in a timely manor, yet ; they managed to " XXXX '' things up and have multiple people you have to deal with making the whole situation a MESS.
|
| 01/05/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Ok, back in XXXX quicken Loans made a mistake and raised my escrow taxes from XXXX to XXXX. they added an extra zero. they raised my monthly payment to XXXX instead of my regular payment of XXXX they wont admit their mistake. they finally changed my payment back to normal for XX/XX/XXXX. they still want me to pay the XXXX for XX/XX/XXXX and XX/XX/XXXX. I cant afford to do this. I did nothing to cause this. I made my regular payments for these two months not late! they have added late fees and damaged my credit. I have contacted them several times with no success. this was totally their fault and I am getting blamed. I was always on time with my payments and had perfect credit .I cant believe what they are doing after they made the mistake. I need help and would like your advise on how to start legal action against them. Thank you XXXX
|
| 12/13/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Obtained a Home Loan and gave a Mortgage to XXXX XXXX XXXX as nominee for Quicken Loans, XXXX on XXXX XXXX, XXXX. The servicing of this loan was turned over to XXXX. On XXXX XXXX, XXXX I refinanced my loan with XXXX XXXX Bank and it wired the payment to XXXX on the same day. However, no Mortgage discharge was prepared or filed. Quicken Loans said they ca n't provide a Discharge. XXXX ca n't provide a Discharge and XXXX is not in business. XXXX is servicing XXXX loans that are still active, but are unable to provide discharges for loans that were paid off in XXXX.
My wife and I sold the home on land contract and the purchasers are ready to pay off the contract and close on the purchase, but title work requires a Discharge be filed on the Quicken Mortgage.
Since the Quicken Mortgage was never assigned, it should provide the Discharge.
|
| 06/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I have had a home mortgage with Quicken, now Rocket Mortgage since XXXX. Every month I schedule a payment via their website. I scheduled a payment for XX/XX/XXXX. Somehow, the payment amount was taken from my XXXX checking account twice. I phoned Rocket and spoke to an agent and explained that a payment was taken from my bank twice. She requested and was given me routing number as well as account number. She stated that it could take as long as 7 days for my reimbursement.
On XXXX XXXX I again phoned Rocket and spoke to XXXX, having not received my refund. She, once again, stated that it would take another seven days for a refund explaining that the first agent had not processed my request. She added that some " executive committee '' would first have to review my request. XXXX seemed upset when I asked what this " committee '' was.
|
| 11/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a mortgage loan with Rocket Mortgage in XX/XX/2019. I was pre-approved for a loan and had completed all paperwork and documents required. I had asked multiple times if there would be any problems with my loan. I was told every time that the loan is good and that there are no problems. I also got a second pre-approval for a higher amount. My current home is under contract being sold and the new home I was looking at is also under contract to be purchased by myself. Again I verified that there was nothing that would hold up the loan or to be worried about getting denied. All of a sudden I get a call on XX/XX/2019 stating that my loan is denied and there is nothing I can do about it but submit this complaint. I tried to get information but kept being told that my loan is denied and would never be looked at or reconsidered.
|
| 10/30/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I have an escrow account set up with my mortgage. I re-negotiated my homeowners insurance amount with my insurance company to a lower amount. A new declaration page was sent out showing the change. There was no bill. My mortgage company paid it as a bill. I can understand that mistake, but then two weeks later after paying that bill, a new insurance company sent a much higher bill for payment for XXXX XXXX and that was paid without my authorization! My homeowners insurance was paid up to date until XX/XX/XXXX so neither of those payments should have been sent out! I called them twice and they said they have no safeguard in place to protect our escrow accounts. If a bill comes, they pay it! I did not sign any change forms authorizing a different insurance company to bill my mortgage company. They pretty much said " oh well '' HELP!!!!
|
| 10/04/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American |
|
On two different occasions, XXXX XXXX, XXXX, and XXXX XXXX, XXXX, Quicken Loans initiated unauthorized credit inquires. These were associated with unsolicited phone calls they made to me attempting to get me to renegotiate my existing mortgage with Quicken. I did not authorize their credit inquiries, and now fear I was a victim of " churning '' by quicken loans. I have subsequently discovered that these inquiries are affecting my " credit score ''. I received a third call from Quicken on or about XXXX XXXX, again they were attempting to revise my mortgage. This again, was an unsolicited call. Although I informed the caller I had not solicited them to call me they persisted in attempting to execute the transaction by suddenly transferring me to a " loan officer '' whom attempted to discuss my loan. At this time I terminated the call.
|
| 06/17/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Greetings, I 'm writing to ask, What good is the H.A.R.P program, if the banks all turn you down? If the object is to assist people, it sure is a lousy program. I 'm currently paying 7.5 % with payments at {$1100.00} a month, yet every bank I ask will not let me refinance due to not enough income??? I currently make about {$1300.00} a month income, and have not missed a payment since I took over the loan, yet no one will let me refinance to a lower rate, which will reduce my payments. I would love to be able to afford hamburger helper occasionally, instead of raman noodles and what vegetables I can grow in my garden. Time is running out on the program, I would like a refinance before that happens.
I used Quicken Loans only as an example since its the most recent bank I approached, but this is the case with many places I have tried.
|
| 08/11/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I applied for the XXXX XXXX program to assist me with my mortgage payments due to financial hardship. Since the application process took time, I become late on multiple months of payments. However, I was approved for the program and payment was made by the XXXX XXXX program on my behalf. The program helped to pay off the entire balance of funds due. I requested that since the XXXX application was approved, and the only really the payments were so late is because of the approval process timeline, that the negative remarks be removed from my credit report. I directly asked Rocket Mortgage, as well as, filed a claim with XXXX. I do not believe that the months that I was marked as late in payments should be put on my current report as I was approved for the XXXX program for those months. XXXX, XXXX, XXXX, and XXXX were all marked late.
|
| 05/03/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I tried to refinance my XXXX loan with Rocket mortgage, after being approved for loan and having appraised I was told to make repairs I made repairs and asked for final inspection several times The never responded and never sent appraiser out allowing the rate lock to expire twice. They then said that it to too long for the appraiser that they did not sent out to return and my credit rate had drop, which was because I used credit cards repair they ordered that our city inspectors said was not required. I believe that Rocket Mortgage is using low ball appraisals and fake repairs to keep XXXX people in what they deem undesirable areas to refinance and access the equity built in their home, the loan # XXXX. I had everything in order on time to close loan and they still denied my refinance because the keep pushing back the closing date
|
| 01/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
My wife and I started a new home loan with Quicken Loans mid summer of XXXX.The loan was for a home being built over a six month build. Due to issues related to coved we received assistance on the beginning of our new loan. Our new loan required PMI because it was financed 89 %. We sold our old home quickly and immediately removed the forbearance from our loan. Quicken required we pay two months payments before paying down the mortgage from an LTV of 89 % to an LTV of 33.66 %. This dramatic paydown is called a recast. Our loan states PMI will automatically be removed once the mortgage is paid down below ATV of 80 % .They say I am required to pay PMI for one year after forbearance due to missed payments allowed from the cares act. I am being unfairly penalized for something that was NOT suppose to affect my standing from our lender!
|
| 01/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have been trying to get a release of lien or a division order signed from Rocket Mortgage for over a year now with no progress at all. They have cost me over {$14000.00}. I have called their office over XXXX times to XXXX different people and not once did any of them answer their phones. If not for a handful of emails, I would have thought they did not really exist. I have been shuffled off to one department after another ; XXXX XXXX | Resolution Advocate Direct : ( XXXX ) XXXX XXXX XXXX XXXX XXXX Direct : ( XXXX ) XXXX XXXX XXXX Senior Special Loans Specialist Rocket Mortgage T ( XXXX ) XXXX XXXX XXXX Servicing Resolution Specialist Rocket Mortgage T ( XXXX ) XXXX None of which answered their respective phones, just to warn you if you try to call.
Ever day that goes by I loose money and I need a resolution as soon as possible.
|
| 08/18/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
the original loan officer XXXX # XXXX took a loan refinance application from me after I applied online through ROCKET MORTGAGE. Loan Officer ran my credit, asked for my income scenarios, almost declined me on the spot, until i told him my wife has part time job. he was not interested in seeing my entire financial picture or tax returns and was declining me based on verbal income verification. then he asked for two years w2 from my wife 's part time job and disappeared on me. when i reached him a week later, he said my application is simple passed to another loan office. there has been no communication from him except passive responses to my complaint. I like to know how they can deny me without looking at my full taxes, and why they are not responsive, except to pass the blame and use excuses only when I ask him for explanations.
|
| 01/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I'm recently going through financial hardship due to the rise in utility bills and personal finances ( car insurances, baby supplies ). I fell behind on my mortgage 5 months and when I contacted Rocket Mortgage about how much I owed. They told that my house was up for Foreclosure. We got a letter in the mail on XX/XX/XXXX but was dated for XX/XX/2022. With the amount due. But when I chatted with someone around XX/XX/XXXX thats when I found out that the house was going to foreclosure. They told me that my only option was to pay the total amount due to get my mortgage reinstated of an amount of about XXXX XXXX I later found out that we could sign up for an application for success. Not sure what options I have after that because they have not given a date for the foreclosure. Also what are my options to keep my house and mortgage.
|
| 02/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage has been sold again - one of numerous sales since we closed on our home. In this transition from XXXX XXXX to Rocket Mortgage, there has been a lapse of all online records for over a week. In addition, there is no way to make payments to principal during the transition process. Lastly, I followed the transition insructions from both companies and made a principal payment prior to the transition as per the instructions. I received confirmation of the payment being received by XXXX prior but balance shown on the Rocket Mortgage site is wrong- it most likely does not include the principal payment. When I called Rocket Mortgage to address these issues, the representative was unable to access my mortgage account information and was informed that a manager would get back to me in 24 to 48 hours. This is truly outrageous.
|
| 09/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- An existing modification, forbearance plan, short sale, or other loss mitigation relief
|
|
Web |
Older American |
|
Due to medical issues if a family member, and assisting an adult son also with medical issue, I was is forbeance for a few months.
Upon agreeing to start the payments, I was told I had to modify my loan, which I understood.
When receiving the details, my interest rate jumped from 3.75 % to7.0 % added 10 years on to the mortgage, and monthly payment went from {$770.00} to {$1.00}, XXXXXXXX XXXX I asked how this was helping me, when asking to paying my extra each month to pay the arrears. Their reason was I could not afford it. But I can afford an extra {$300.00} amount for another 33 years.
I am making more money now than I was, and they never did any sort of financial check.
I feel I'm being penalized for a financial issue I had no control over.
I had to sign a modified agreement to keep from going into foreclosure
|
| 04/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I closed on my house in XXXX of XXXX. The estimated monthly payment was given as XXXX dollars. In XXXX of XXXX I received a letter stating my new mortgage was going to be XXXX dollars due to a change in escrow. The company claimed that the change occurred because the original estimation for flood insurance was {$510.00}, but when they were billed it was {$2600.00}. I don't know where the XXXX came from. The original quote we got for flood insurance was for {$2600.00}. This was a typographical error that caused them to present a monthly payment amount that was not originally discussed. I believe this to be a violation of the Truth in Lending Act. Had they provided me with the correct number I would have reached out to different vendors for better pricing/rates. This error will cost me {$60000.00} over the course of the loan.
|
| 03/07/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I purchased a home on XX/XX/XXXX. The mortgage was through Rocket Mortgage and the monthly mortgage at closing was XXXX. On XX/XX/XXXX {$1100.00} was taken from my escrow account for property taxes.
On XX/XX/XXXX {$1800.00} was taken from my escrow account for property taxes. Then I received a notice that my month payment would be {$2.00}, XXXX.
When I questioned Rocket Mortgage they could not give me an answer. I contact my Real Estate Broker, Title Company and the Rocket Mortgage Representative.
What my XXXX Estate Broker found out is that Rocket Mortgage made a mistake that should have been revealed at Closing but it was not. Clearly Rocket Mortgage made a mistake and now I am paying for it.
How can you pay property taxes in XXXX and then again in XXXX plus have your mortgage payment increase by {$500.00} dollars.
|
| 02/21/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I was told that FHA loan servicing companies had to provide web portal access to view their mortgages. I have been using Rocket Mortgage without any problems for some time however they have recently implemented MFA or multi-factor authentication. This requires a cell phone to authenticate on their website. I cancelled my cell phone and they are refusing to provide me with access to my mortgage information without one. Having a cell phone was not a requirement for a FHA loan so I believe they may be engaging in class warfare against those unable to afford cell phones. Is this new policy that they implemented even legal? I mean they won't even give me the option to authenticate via an email code, it MUST be a cell phone. If this is legal, will they provide me with a cell phone to use so I may authenticate on their website?
|
| 05/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I started a refinance of my current loan with Quicken Loans/Rocket Mortgage in XXXX of 2020. On a monitored and recorded line the loan officer XXXX XXXX NMLS # XXXX stated I would receive a rate of 2.99 % with total closing costs of {$8500.00} and it would take a total of 90-120 days to close. I authorized Quicken to take a {$500.00} deposit. After receiving conditional approval for the loan, the terms of the loan drastically changed. The closing costs tripled and the rate was only locked for 60 days when XXXX stated on a monitored and recorded line the loan would take 90-120 days to close. I tried to work this out amicably but Quicken refused to honor the original agreement or refund the {$500.00} deposit. Unfortunately, there is no way for them to undo the hard credit inquiry that will stay on my credit for two years.
|
| 04/26/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I was contacted the morning of XXXX XXXX by a representative for Quicken Loan s who said he wanted to see if there would be a way to save money on my mortgage that is with the company already. While talking he stated that to know my options he would have to get an updated credit report. I verified my information with the representative but never gave permission to pull credit. Afterwards I received an alert stating that I had a new inquiry on my credit report. I talked with the company and asked that it be removed because I never agreed to it and was told that by verifying my information I was agreeing to a credit pull and that Quicken Loans would not remove the inquiry from my credit report. The representative also pulled my wife 's credit that same day and at no point did my wife speak with anyone at the company.
|
| 10/27/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On Monday, XX/XX/2020 I made an inquiry with Quicken Loans about a Cash Out Refinance. I said that I was researching. I said that I had 2 questions : What was the current interest rate?
How much of my homes equity could I tap?
I was Not explicitly asked if my credit could be pulled. I was only asked about my birthdate. Although I thought that was a strange question, I gave my DOB.
Soon after, I got a message from XXXX XXXX that my credit was pulled. The next day, I found out that my husbands credit was pulled too. I only discovered this about his credit report because phone calls started to come to our home RE our desire to finance based on a recent credit check. Today, we received 6 pieces of mail about refinancing from other banks. QL had No authorization to pull either of our reports. Please correct this. Thanks.
|
| 05/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I was sick in XX/XX/2023. I had XXXX XXXX & requested for Forbearance from XXXX XXXX via Rocket Mortgage LLC, Loan Servicer, but unfortunately, Rocket Mortgage LLC didn't forward my request to XXXX XXXX, the Investor of my Loan. I have Doctor 's Letter to support my statement & can be shared, if requested. It's very unfortunate that Rocket Mortgage LLC is Possibly violating Cares Act & may also involved in Possible Discrimination. I strongly believe that Rocket Mortgage LLC is behaving this with me because I am a XXXXXXXX Person of XXXX, XXXX XXXX XXXX XXXX.
I want CFPB to take action against Rocket Mortgage LLC for harassing People of Color & Minorities & not proving requested relief as per the Cares Act & start an investigation by Department of Justice for possible Discrimination & possible violation of Cares Act.
|
| 01/14/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I Inquired about a refinance of my home with Quicken loans. I was told my interest rate would be 3.5 % and my closing costs would be {$2500.00}. I received in the US mail documents for me to sign showing that my loan costs were over {$4900.00}. I was asked to give a {$500.00} Depost for the apprasial. I have had no apprasial done as of yet and I have cancelled my loan with Quicken. I want my deposit back as I was mislead about the amount of closing costs. I originally spoke with XXXX XXXX # XXXX. I feel he lied to me to get a {$500.00} deposit. He also told me the {$500.00} would be deducted fromy closing costs. The paperwork does not reflect my deposit. I feel scammed. Now that I want out of this loan, nobody is communicating with me regarding this matter. Quicken Loans operates a scam to get people to pay {$500.00}.
|
| 06/22/2017 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
While working through the Loss Mitigation process, I was offered a sale opportunity of my property. During the process, I continued with the Loss Mitigation efforts in case the sale did n't close. At the time of closing, the payoff statement that I was given was deemed to be short and funds were held up. The short payoff was due to the loan proceeding to Foreclosure after it had been deemed complete by Quicken loans. This constitutes dual tracking. I submitted a request that all notes and a complete itemized list of all costs and fees incurred be mailed to me at my new address. This was submitted nearly 2 months ago and still has not been complied with. Please investigate this process and advise me of the outcome. My loan # with Quicken was XXXX for XXXX XXXX The property address was XXXX XXXX XXXX XXXX XXXX IL XXXX
|
| 12/28/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
AVOID QUICKEN LOAN.
Working with Quicken on a VA refinance loan was a terrible experience for me. I initially contacted them on or about XXXX XXXX. On XXXX XXXX I sent them a letter, at their request, explaining my intentions. Based on the letter and my proof of service, they informed me that I was eligible. I proceeded, at their direction, with the actions required by the XXXXappraisal, the pest inspection, well water test & treatment. All together about {$1000.00} out of my pocket. On XXXX XXXX, after I had done everything they asked & after Quicken had received all the necessary documents to close, they informed me that I was ineligible for the loan. Long story short, they agreed to refund the cost of the appraisal only. Meaning I wasted {$600.00} to accomplish what they told me to accomplish. AVOID QUICKEN LOAN.
|
| 08/29/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I was contacted by my mortgage company ( Quicken Loans ) that my house insurance had expired. Quicken loans serves as the escrow account to pay my insurance which is calculated into my monthly payments. Due to refinance the account number was not updated by quicken loans and it defaulted on my insurance payment, by sending a check to them that was for the wrong mortgage. There was no communication from quicken loans for any issues that I could have corrected if I had known. Now my mortgage payment increased by {$130.00} dollars because they failed in their escrow duties. I should not be held accountable to a XXXX dollar company for a mistake that they caused. I would like to be compensated for this mistake in the form of my previous mortgage payment restored going forward ( allowing for adjustments in state taxes ).
|
| 08/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
We closed on out mortgage on XX/XX/2021. We had a number of credit accounts that were included to be paid off. Within those accounts, was an account owned by my Ex-husband, listing me only as an authorized user. I did not realize this, as our actual account numbers were not listed.
I have been trying to recover these funds ( approx {$2200.00} ) from Rocket Mortgage, who ultimately is simply keeping these funds.
I have been removed from my ex husbands account and this is no longer listed on my credit report. I have sent Rocket mortgage a letter from XXXX XXXX explaining this. The account is not on my credit report, so there is no way to prove this on my credit report!
Rocket Mortgage refuses to assist and is holding these funds! I would like to receive them or have them applied back to my mortgage. Also, interest!
|
| 11/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I applied for a mortgage through quicken loans/rocket mortgage. I was directed to their credit department, and told i needed to pay down a couple credit card balances to get approved. I paid the down and was directed back to the loan department. At which time I dealt with a total of 3 different loan officers. I just checked my credit report and found out every time they put me in touch with another person they ran my credit without my permission. I explained this to their credit compliance department, and they told me it didn't matter because they could pull my report as much as they wanted within 45 days and it would not affect my score. I've been told by other lenders that this is a lie. I was told 1. ) they can not pull my credit without my permission, 2. ) They have dropped my credit score by at least 10 points.
|
| 08/28/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Quicken Loans Mortgage Lender currently has a policy where if an outside third party vendor has your loan number and your last four of your social security. They can simply over the phone request your loan payoff amount. If they choose the wrong type of loan payoff amount, Quicken Loans charges their customer you the burrower {$25.00} per request. Quicken Loans has no other verification system in place and as stated in an email from customer service " assumes '' these companies are making this request on you the customer 's behalf. Quicken Loans provides no notification and the fees just keep piling up. The other real sad part of this in the fee schedule and structure they shared with them the fee for this " Service '' for third party vendors is " Up to {$25.00} ''. Which means this is literally at their discretion.
|
| 05/20/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I secured a loan from Quicken Loans/Rocket Mortgage to purchase a home on XX/XX/23. Loan number XXXX for {$370000.00}. The sale price of the home was {$390000.00} and it was appraised at {$440000.00}. I originally put {$20000.00} down, 5 % of the mortgage, so PMI was required. Following the purchase, I sold the home I was living in and applied the proceeds, {$250000.00}, to my Quicken Loans/Rocket Mortgage account, reducing the loan amount to {$130000.00}. I have paid 65 % of the loan. My mortgage statement shows that I have a monthly payment of {$56.00} for PMI. When I called to cancel the PMI, I was told that I must pay it for a minimum of 2 years even though I have paid 65 % of my loan and my loan to value ratio is 32.85 %, clearly a low risk. Isn't this illegal under the Homeowners Protection Act?
Please help.
|
| 02/17/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
XXXX - applied for forbearance program covid related reduced income 2020 - approved - lender, Quicken Loans ( Rocket Mortgage ) still took payment ( automated ). They refused to refund the money - said it would make me delinquent and subject to negative credit reporting. I took the hit and borrowed at high interest loan to cover debt balance on checking and over draft fees in XXXX. They did this again in XXXX with a one time payment they claimed I setup - but when talking to them they said all payments were canceled. I said I could start back in XXXX but now this is looking to have caused 10 over drafts this month too.. I am back working and earning - but less than before - but still want to get back on track but they are not willing to reverse and are threatening to file negative remarks if I ask bank to stop pay.
|
| 07/26/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
When searching for a refinance we encountered XXXX XXXX of Rocket Mortgage, a branch of Quicken Loans I believe. We were promised quick efficient service because we had XXXX accounts, and THAT WE WOULD NOT NEED A HOME APPRAISAL.
Over a period of many months they asked for document after document. Then they claimed that so much time had gone by that we had to redo some of the documents.
And then, when we sat down to sign, the process was halted because of a spelling error.
Then, they said they couldn't continue until they had another closing sum from our bank.
Now they claimed that the original interest rate offer had expired.
NOW THEY CLAIM SO MUCH TIME HAS PASSED THAT WE NOW NEED AN APPRAISAL OF OUR HOME 'S VALUE! This does seem like bait and switch?
In any case we have heard nothing further from them.
|
| 02/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I was in the process of refinancing my mortgage.
I received a call from Rocket Mortgage advising that they had received my request for a refinance. I advised the rep that I was already in process of refinancing with a company and advised we had already moved forward with credit inquiries, she then began to ask me the following question.
Did they run your credit, I advised yes they did as we are refinancing.
I monitor our credit so I begin to receive alerts that our credit had been run I did not at anytime give Rocket Mortgage permission to pull out credit reports in the month of XX/XX/2021.
I tried disputing this with the Major credit bureaus with no response or dispute status provided.
I would like the recorded conversation pulled & reviewed reflecting giving verbal/written permission to access credit file.
|
| 10/14/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
Quicken mortgage - I lost my Job early in the pandemic. My income has been greatly reduced. Quicken put me in a 6 month Forbearance. Then applied for a loan mod to make my payment affordable. I assumed they would modify the mortgage and reduce the rate.my loan is XXXX XXXX. They have published the rate reduction MOD. I asked what the rate would be, I was told they cant answer that question.
I made the three payments and my loan was finally officially modified this month. 40 year loan, rate 4 %. Payment barely went down. Plus my mortgage balance was increased by {$9000.00}.
I body in their resolution department can answer the questions I have. Twice I asked to speak to a manager. I was transferred to voice mail of some one that had an away message. I sent them another e-mail with several questions. No response.
|
| 11/07/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Today is XX/XX/2018. This morning an ad scrolled across my smartphone screen from Quicken/Rocket Mortgage that said " Get Approved in 8 Minutes ''. This appears to violate at least Advertising/Reg N. This is false and misleading advertising. It may be possible to get " Pre-Qualified '' in 8 minutes, or even " Pre-Approved '' in 8 minutes, but it is virtually impossible to get " Approved '' in 8 minutes. To get " Approved '' means your loan application and all accompanying documents must be reviewed and underwritten by an underwriter, something which can not be done in " 8 minutes '', so in reality it is several days or even weeks for a final " Approval '' to be issued. It is impossible to get " Approved '' in 8 minutes.
Why is Quicken/Rocket Mortgage allowed to mislead the consumer with false promises like this?
|
| 03/30/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am refinancing my existing mortgage ( ... ... XXXX ) with XXXX XXXX XXXX via Quicken Loans, to XXXX XXXX XXXX via Quicken Loans ( ... ... XXXX ).
The loan estimate dated XXXX indicated closing costs of {$2500.00}. I then received the Closing disclosure, XXXX, From XXXX XXXX, the mortgage agent from Quicken Loans, indicating closing costs of {$3000.00}. I realize the first quote I received was an 'estimate ' but to be off {$500.00} is, in my opinion, a deceptive practice. The Closing Disclosure could have been any amount they wanted, {$3200.00}, {$3700.00}, {$4000.00} or more and excuse it with 'it was only an estimate '!
I gave a deposit of {$500.00} in good faith, but don't believe they are acting in good-faith with a 20 % increase in closing costs.
To resolve this, I want my deposit back immediately.
|
| 07/11/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I contacted Quicken Loans for a mortgage loan for a new home an XXXX XXXX XXXX. On the same Day, I spoke with quicken loan officer, XXXX XXXX who was helping me with the loan application. I gave him all the pertinent information for credit purposes. He asked me to send him XX/XX/XXXX and XX/XX/XXXX taxes of which I sent through his email. On XXXX/XXXX/XXXX, I wrote XXXX an email to make a follow-up on my loan application. My email was never returned. I followed up with several call ( XXXX ) XXXX ext.XXXX. All my call were never returned despite of leaving several messages. Credit disclosure was never sent to me despite of pulling our credit, the loan was neither approved nor disapproved to this day and no further communications. I believe I was a victim of racial bias and of national origin because of my accent.
|
| 08/24/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
I was surprised to learn that bi-monthly payments made to Quicken Loans on mortgages are not credited at the time the payments are made, but are only credited once a month. Obviously this results in Quicken being able to collect interest on the monies that are collected for XXXX days or more before they benefit the consumer. We learned from Quicken that this information is outlined in their closing documents. It is not clearly disclosed on their website information regarding bi-monthly payments or verbally disclosed when enrolling in the bi-monthly payment plan. This is certainly different than many other mortgage lenders and a benefit to Quicken and not the customer. At least any customer moving to the bi-monthly payments should be made aware that their payments are not credited when received by the lender.
|
| 03/30/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Rocket Mortgage shares private customer information with non-affiliated third parties according to their privacy policy : https : //rocketaccount.com/ # /privacy-policy The " Your Choices '' section of their policy does not explain to the customer how to opt out of this sharing. https : //rocketaccount.com/ # /privacy-policy The only option to opt out on the Rocket Mortgage website requires the customer to certify that they are a California resident. The information that Rocket Mortgage discloses to third parties does not seem to entirely fall under the exceptions listed in 16 CFR 313.14. Therefore, Rocket Mortgage appears to be in violation of the Financial Privacy Rule, 16 CFR Part 313, by not informing customers and allowing them to opt of of sharing private information with non-affiliated third parties.
|
| 02/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
PREDATORY LENDING, UNAUTHORIZED CREDIT INQUIRY On Friday, XX/XX/XXXX, I received an unsolicited call from Quicken Loans. The banker said she would like to review my account and see if there are any refinance offers available. I did not authorize the banker to run a credit inquiry, and the call ended. I then received a notice from my credit monitoring service that all three credit bureaus had received a hard credit inquiry. I contacted Quicken Loans to make sure they knew I did not authorize a credit inquiry and they refuse to remove it. My phone number is also on the do not call list. I was also contacted by unsolicited texts without my consent.
Quicken continues to falsify the story, dismiss the negative impact to my credit report, and is unable to provide any evidence of my consent to a credit inquiry.
|
| 08/29/2023 |
Yes |
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
|
Web |
Servicemember |
|
I have a VA loan. The original loan amount is {$56000.00} and I'm behind by {$15000.00}. I found a buyer who signed a sales agreement on XX/XX/XXXX. The closing date has been rescheduled 5 times. The lender refuses to provide a payoff letter so that I can sell the property.
I had a XXXX XXXX Bankruptcy filed on XX/XX/XXXX and closed on XX/XX/XXXX. It was reopened because there was a balance of {$13000.00} owed to two of my creditors.
The lender refuses to provide a payoff letter to me personally or the closing attorney that I hired. They are forcing me into foreclosure or another bankruptcy situation.
There is enough money from the sale {$110000.00} to repay the lender, pay both realtors, and pay my two creditors. I have requested this letter multiple times and they are not willing to work with me.
|
| 07/09/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2021, I applied for a cash-out or HELOC loan with Quicken Loans.
On XX/XX/2021, I followed up with them to get a decision. Their agent told me that I qualified for what I was seeking XXXX $ XXXX for repairs and renovation mainly ) based on my credit, income, and longevity with the company. I told them to begin the process.
It was midway through this that I was suddenly informed that I have to completely refinance my mortgage into a much higher cost FHA loan. I currently have a Conventional loan. I explained that at no time was this disclosed and that I was not interested in a refinance, only to tap my home equity.
This is blatant bait-and-switch that borders on, and perhaps actually is, fraudulent and deceptive business.
I immediately halted the process and chose not to proceed any further.
|
| 05/06/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My insurance was not paid out of my escrow XXXX of XXXX and I was dropped.
My lender Rocket Mortgage then put a forced policy in place since I did not have insurance and I lapsed in coverage I have been told by Rocket that they reached out to my insurance company and basically they would not/did not send them a renewal?
My monthly payment went up XXXX XXXX
I have found new insurance but they say I still owe for the lapse in coverage ( 6 months ) Rocket has advised me to contact XXXX XXXX and XXXX to get a better understanding on why I was dropped. Rocket Mortgage is placing the blame on XXXX XXXX, and myself.
I consider this preying on consumers and I pray that Rocket doesnt get a kick back from the force placed policy insurer.
I just need my monthly payment where it was because times are hard.
|
| 01/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The CFPB, in conjunction with regulatory agencies, should be working to reduce the number of loan transfers from one Loan Service to another. Loan transfers impact borrowers with the burden of constantly setting up new autopay account for the new servicer creating confusion for the borrower. There should be a penalty of some charge for every time a servicer transfers a loan.
1. if a loan is transferred, the payment arrangements are transferred as well 2. forcing the borrower to keep track of the transfers is an undue burden on the borrower. They make their payments on time. The banking and finance business should not be a problem for the borrower. The borrower does not get any advantage from the transfer, so they should not be impacted.
3. Have a limit on the number of times a loan can be transferred.
|
| 09/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2020, I applied for a mortgage ( refinance ) through RocketMortgage.com. According to the website, because I have a townhome, I needed to contact RocketMortgage via phone or chat. I chatted in and spoke with XXXX XXXX at XXXX. XXXX emailed me and I replied to him with the competing loan estimate that i had. On XX/XX/2020, XXXX texted me to review my loan application, at which point my credit had already been run and he was supposed to put together the loan package for me. As of XX/XX/2020, I still have not received a loan estimate, and while attempting to contact the company, have been transferred to three different people, including people who are not licensed in my state, such that they are unable to help me. It has been a huge waste of time, a hit on my credit, and terrible customer service.
|
| 07/07/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Quicken Loans has been the best mortgage dealer we have ever worked with.
But now they are telling that it is going to take 2 days to draft electronically. Really? Does this sound right to you? Are they going to be benefitting financially by creating a two day slush fund?
" Due to some recent changes going into effect on XXXX XXXX, 2016, the recurring payments you have set up through MyQL may take up to 48 hours to draft from your account.
For example, if you make a payment on Monday, the deduction will reflect in your bank account by Wednesday. However, it 's still important to ensure that the funds are available on the day your payment is made.
You will continue to get credit for making the payment on the day it was scheduled. There will be no late fees associated with this timeframe change. ''
|
| 07/22/2020 |
Yes |
|
|
|
Web |
|
|
My mortgage company rocket mortgage Quicken Loans cold called me about refinancing. The person pulled my credit report without my knowledge or consent. I complained about this talk to a director. They decided to go ahead and try to refi my mortgage which again I did not request a cold called me. We agreed on 2.875 % interest rate and no upfront cost for closing cost of any kind. After delay after delay on their part they now tell me I owe {$1700.00} at closing I complained and they reduced it to a little over {$1000.00} in closing but I told them I was told from one of their directors there would be no closing cost of any kind. This is been going on since XXXX of this year. They keep trying to assess late fees for mortgage payments but I was not to make a payment because of the closing. This is utterly
|
| 12/08/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
- Fees or costs during the application process
|
|
Web |
|
|
I was told if I used Rocket Mortgage & Rocket Homes Agent, the MPI would be waived. This was absolutely not true. Straight FHA loan requirements and MPI added.
In the process of mortgage loan process with Rocket Mortgage, I was asked to pay a {$500.00} binder, when I already paid a binder to the realtor. Then discovered fee was for the appraisal. Simultaneously, closing fees jumped over {$10000.00} in one week. No explanation was given.
I requested to cancel the loan, Rocket mortgage rep offered a lower interest rate to keep the deal. When asked why this was not offered initially, no explanation was afforded.
I filed a transaction dispute with my bank, Rocket refused to waive the {$500.00} fee.
This has been over a period from XX/XX/2023 to XX/XX/XXXX XXXX XXXXXXXX, Main Contact at Rocket XXXX
|
| 04/10/2022 |
Yes |
|
|
|
Web |
Servicemember |
|
I went through Rocket Mortgage to refinance my home loan. I informed them that I had to close In certain amount of time they said it would happen because I had to return to XXXX, XXXX. When it came time to close they rescheduled XXXX different times and acted like I wasnt leaving saying they didnt know. They then had me get a POA for my wife which I paid for and then their legal team said it wouldnt work. Then they scheduled and changed closing about 5 times after they argued with me and my wife saying that the paperwork would get to XXXX in 5 days well its been over XXXX weeks and they keep changing my pay out and interest rates and have already cost me money trying to get through this whole process I just feel they are incompetent and have know idea how to do things for a military member or Veteran.
|
| 01/09/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX XXXX continues to fail to provide the necessary proof that my consent was given in obtaining a hard inquire into my credit history.
Per FCRA ( c ) Furnishing reports in connection with credit or insurance transactions that are not initiated by the consumer.
( 1 ) In general. A consumer reporting agency may furnish a consumer report relating to any consumer pursuant to subparagraph ( A ) or ( C ) of subsection ( a ) ( 3 ) in connection with any credit or insurance transaction that is not initiated by the consumer only if ( A ) the consumer authorizes the agency to provide such report to such person ; or ( B ) ( i ) the transaction consists of a firm offer of credit or insurance Again I did not submit a hard or soft application and did not authorize Quicken loan to perform a hard credit inquire.
|
| 08/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Quicken Loans sent a letter of solicitation to XXXX XXXX to refinance my home loan. XXXX XXXX is my spouse, but is not a legal owner of the property being solicited. The property is located in Oregon, which is not a community property state, and public record shows that he is not a legal owner of the property and never has been. He is not on title, deed or the current mortgage. I am very concerned with Quicken Loans advertisement/solicitation practices offering an individual who is not legal owner of my home to refinance my home in their name. My name is not on the solicitation at all, it is only addressed to XXXX XXXX, along with details of my current loan amount, and an offer of new refinanced terms from Quicken Loans. This offer and their means to obtain the information seems deceptive and illegal.
|
| 07/01/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I began a refinance process with Quicken Loans. They are my current mortgage holder, and I refinanced a year ago with them. I was told at that time that if interest rates changed, that I would be able to refinance again with no costs. So I started the qualification process with them in XXXX 2015 I believe.. What happened over the next two months was inexcusable. In summary, Quicken destroyed my credit rating with their excessive Hard Inquiries on my credit report. XXXX in one day in fact! My credit score went from approximately XXXX to XXXX in a matter of weeks. I took out no new credit, In fact, I paid down my credit cards. I have spoken to them numerous times about this and they deny any responsibility for the steep decline in my credit score. Yet the data from XXXX XXXX tells the entire true story.
|
| 12/17/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
On, XX/XX/2022, an advertisement was sent via email from Rocket Mortgage stating I was pre-approved for a mortgage. After clicking on the email ; my personal information was required to see what I qualified for. Moments later I receive an adverse action rejecting me of such credit due to hearsay from third party. Rocket Mortgage advertisement is misleading and deceptive. I received no benefit in the transaction that stole my personal information for personal gain. Rocket Mortgage is to be held liable for invading my personal choice and consent. Rocket Mortgage has violated my consumer rights pursuant 15 USC 1692 as well as third parties where they retrieved false information regarding my personal character. I am now left with an inquiry and higher rates than before to qualify to buy my family a home.
|
| 11/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
For the past year or more I have been attempting to get my mortgage company to change their website system to make it easier to understand and use. No results! Among other issues : unlike my credit card websites that do not process a payment without first showing the amount and source from which the funds will be taken- which allows you to change banks among the drop down list- Quicken loans/Rocket Mortgage has a preset bank and DOES NOT allow you to confirm before hitting the submit button. And their website doesn't explain what " escrow balance '' implies and I had to ask someone to explain what it indicates. Plus a chat agent told me she was unable to see my loan information - meaning she was of no help and their phone system is so complicated with 15 different options that only add to the problem
|
| 08/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/18 I inquired about information relating to the home buying process. I provided my name, email, and telephone number to Quicken Loans. At XXXX on XX/XX/18 I received a call from XXXX XXXX associated with Quicken Loans on a recorded line.
I was asked if I wanted to give permission to do a hard inquiry on my credit report and I replied that I did not give permission for that, and I am not interested in continuing the process as I was just looking for information.
On XX/XX/18 a hard inquiry was added to my credit report by XXXX. On XX/XX/18 I contacted XXXX XXXX with Quicken Loans via email at XXXX stating I would be filing a complaint due to a hard inquiry done without permission and my specific instructions not to do so. I received no response. I am awaiting a response from Quicken Loans.
|
| 06/16/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
I refinanced my mortgage with Quicken Loans, and the loan closed on XXXX XXXX, 2015. On XXXX XXXX, 2015, funds were disbursed and my previous loan was paid off, and I was supposed to receive a disbursement check of {$950.00}. The check was supposed to be sent by overnight mail and I was supposed to receive the check on XXXX XXXX. As of today I have not received the check, and after several phone calls to XXXX, without receiving a return call until yesterday, I was finally told that it was the title company that supposedly mailed the check by mail instead of by express overnight service. The title company has no tracking number for the mailing and can not provide a location of it or a delivery date. As such, it remains unclear when I will receive these funds, that are obviously due to me per contract.
|
| 02/08/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I was denied my loan modification because I was told the proper documentation was not supplied before the end date. However, I have proof that I did submit the information for my loan modification on time and was sent an email confirmation from quicken loans stating that it was received on time by them. I also can show through recorded calls that they spoke to my twice the day it was due for clarification on what the documents each were for and both calls were recorded and ended with them stating they need nothing further. Yet I was foreclosed on and caused in due stress by a mortgage lender who had given almost no help or advice and clearly had no intentions to ever. Correct this or work with me, even though I quailed because I went on short term XXXX twice last year and have my income cut in half.
|
| 03/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I closed on a mortgage refinance with Rocket Mortgage XX/XX/XXXX. XXXX handled the closing and has yet to record the mortgage. The refinance was also removing my ex-husband. I reached out to XXXX client relations and Rocket in XXXX and was told the original recording was rejected for an error. After a lot of back and forth they informed on XX/XX/XXXX that the recording and quit claim had been submitted. A property search and county recording search still do not reflect this. I sent a follow up email XX/XX/XXXX with no response. I advised them that if they did not respond I would report to CFPB. I had been trying to get a home equity loan and could not without these. Now the credit has expired and would need another done. This adversely effects my credit and has put a strain on me and my ex-husband.
|
| 05/29/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
Today I contacted quicken loans to ask them to waive my late payment due to my job not sending my first retirement check on time. ( Job stated that they were mailing my first retirement check on XX/XX/XXXX, but I did not receive it too XXXXXXXX XXXX,2019 ). I called quicken loans on XX/XX/XXXX, to let them know my payment would be late and I also asked for the late fee to be waived once the payment was made. The representative said that would not be a problem since I was never late. Well today a representative by the name of XXXX XXXX said once the payment was made they would not give me my late fee back. Now I have a problem with this company for making false or unclear statements to me earlier. All I am asking for is for this mortgage company to keep their word and return the XXXX late fee to me.
|
| 07/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Quicken Loans senior banker agent XXXX XXXX ( based out of the XXXX office ) completed a hard credit pull on me without electronic, written, or verbal consent. No application was filled out either. After I told XXXX that I did not give consent for a hard credit pull, he stopped replying to my messages, and I was not able to resolve the mistake. I have also spoken with XXXX, XXXX, and XXXX who told me they spoke with XXXX in an attempt to discuss the situation with me, and again he refused. I have tried my best to resolve the situation with the company, but have unfortunately been given the run around.
Also as a consequence of their mistake, I have been harassed by numerous unsolicited phone calls from competing mortgage companies citing that they noticed my credit was pulled by a mortgage lender.
|
| 09/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2018 I applied for a conventional mortgage loan with Quicken Loans. After discussing a few mortgage options with one of their Mortgage Bankers, I plainly stated I wanted a loan estimate on a 30 year conventional loan. I've now requested the loan estimate 3 times in writing and each time the Mortgage Banker has replied with a request to talk over the phone. His written reply to my third request is : " Yes I know what the loan estimate is. I have a big discount in your loan and to send the loan estimate we have to fully approve the discount. In order for my director to approve that, we need to know that you guys are willing to move forward. '' This process seems backwards to me and somewhat predatory. Why would I commit to a mortgage without first reviewing all the details of that mortgage.
|
| 09/01/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
After waiting many weeks ( early XXXX ) after submitting everything required by the mortgage lender, rocket mortgage, and only after repeatedly pestering them during the long silent interim, finally rocket mortgage and and XXXX were ready to close on my mortgage, as was I on Friday XX/XX/XXXX. Despite plenty of reiteration and generous notification, they failed to properly arrange the split signing required as the consignor and myself are in different states. This resulted in more delay on a loan that was already part of a protracted process and put financial hardship in myself, not to mention the XXXX XXXX. The companies are slow to respond, if they do at all, and don't seem to care about closing my loan. I've given them everything they have requested. The neglect and incompetence is impressive.
|
| 06/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
XXXX XXXX, of Rocket Mortgage/Quicken Loans, said that my wifes employer would not change their status of my wifes employment. XXXX says that my wifes employer says that she has been terminated. This is false since she had a 10 month contract that just expired at the end of XXXX, and she has a new 10 month contract that starts in XXXX. This is not being terminated in any stretch of the word.
We paid them a {$500.00} deposit to start the loan process that now appears to only have been a ploy. Rocket Mortgage has dragged their feet for over a month on the closing phase. It is of the opinion of both my wife and myself that Rocket Mortgage/Quicken Loans had no intention from the start to close the loan. I believe that Rocket Mortgage/Quicken Loans is running a deceptive business in how they operate.
|
| 06/07/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
XXXX XXXX, 2017 I was shopping for a loan. XXXX XXXX from quicken loans requested to do a soft pull on my credit so that she could compile loan information for me. She assured me that her soft pull inquiry would not show on my credit report. XXXX XXXX | Director of Mortgage Banking Direct : ( XXXX ) XXXX | Toll Free : ( XXXX ) XXXX XXXX Cell : ( XXXX ) XXXX | Fax : ( XXXX ) XXXX | NMLS # XXXX XXXX XXXX, 2017, XXXX XXXX from XXXX XXXX, the company I decided to get a mortgage with, emailed me and asked why I had a credit inquiry the day before. XXXX double checked on his end and made sure this was not his credit request and assured me that it was not an inquiry he generated. I was deceived by to my XXXX XXXX at Quicken Loans. She assured me she was only doing a soft inquiry. I would like to
|
| 12/10/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In XX/XX/2017, I contacted Quicken Loans regarding general information to refinance my home. It was not my intent, nor did I consent to having an application or credit inquiry submitted. I was simply wanting to obtain generic information on costs, and average interest rates. However the phone call resulted in an application, resulting in a credit inquiry, without clear consent from me, or even providing acknowledgment that they had done so.
I was not made aware that Quicken had submitted an application/credit inquiry, until be notified by the financial institution I chose to do business with had alerted me. Although I have over an 800 credit score, this delayed the overall refinance process, and required additional documentation that otherwise would not have occurred had Quicken not done this.
|
| 11/06/2020 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
In XXXX I heard rumor the Cares Act afforded protections specifically for VA home loans in forbearance and deferment. My children 's child care facility has been closed several times due to Covid-19 and affecting myability to work. I was skeptical so I called my mortgage holder Quicken Loans. I was reassured several times, ( on a recorded line ) once I entered into forbearance I had to full protectionof law to move into deferment. After 4 months of forbearance Quicken Loans has apologized and informed me they were mistaken on the deferment availabilityon my VA home loan.
Quicken Loans has mislead me and my family into a dire situation on our mortgage.
This Veteran needs help please.
" Captainsof industry '' and " Robber Barons '' are indistinguishableuntil justice is served.
Thank you
|
| 07/06/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
When I refinanced my home with Quicken Loans I made it clear that I was trying to not have PMI because there was a large amount of equity in the home already. At the time the loan was for {$120000.00} with a value of {$140000.00} meaning when I paid down to about {$110000.00} the PMI would no longer be needed. I still have PMI of {$15.00} per month even though my home loan has a balance of {$110000.00} or 76.69 %. They also state that it comes off automatically when you reach 78 % which is not true because I am still paying it.
I was instructed on XXXX that I would need to pay to have my home reappraised to have it removed or wait until XX/XX/2020.
I am now being told that this is a requirement of XXXX XXXX. Reviewing my closing documents it does not state that an appraisal is required.
|
| 11/14/2023 |
Yes |
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
|
Web |
Servicemember |
|
I have spoken with someone at the rocket mortgage about removing my PMI they said that FHA requires the PMI but I spoke with someone at FHA and they said that's not true they do the MIP so rocket mortgage is lying to me about certain things and that not willing to remove the PMI for whatever reasons and it's very confusing and I'm not understanding why so I need some help here I've never been late on my payments at all always on time and my value of my house has exceeded the amount of what the house is worth and they have that as well. It's making it very hard for me to make my payments it's going to be so bad to where I will lose my home if this does not be removed I do not want to lose my home I do not have that time to lose my home so I need some help to have the PMI removed thank you.
|
| 09/10/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I have a mortgage loan with Quicken Loans for my main residence at XXXX XXXX XXXX # XXXX. Washington, DC XXXX. About XXXX this year, I thought of refinancing my loan with Quicken Loans, and also talked to XXXX. Both offers were not good to me, so I stopped. The problem is that after I stopped Quicken Loans state that they started receiving Payoff Requests from multiple sources that they can not identify and they are charging me {$25.00} per each of these requests.
I told them verbally and in writing that I am NOT refinancing my loan, and to STOP providing these information to anyone. They say thay dont know who they are, but they can not stop, either.
Please help me. I am being victimized. I am an elderly, handicapped woman and I can not afford this scam.
Thank you.
XXXX XXXX XXXX
|
| 07/19/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Home values have increased dramatically in my area. I believe my LTV is high enough to drop the PMI on my loan. I have had offers to purchase on my home above the required appraisal amount to drop my PMI. I went thru the process with Quicken and paid {$550.00} for their appraisal. The appraiser neglected to count one entire floor of my home and counted only 1/2 of my total livable square footage in the appraisal. Even though he included pictures of XXXX floors and a floorpan in the appraisal. None of the comps used had more than half of my homes square footage. The appraisal was obviously in Error. Quicken has denied my request to drop PMI and appraised my home at the original value I purchased it for over five years ago. Something needs to be done to rectify this obvious false appraisal.
|
| 03/26/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I am trying to refinance my rental property. I had a Chap XXXX Bankruptcy XXXX in XX/XX/XXXX. This year in XXXX will be 7 years. I had to shortsell my primary residence in XX/XX/XXXX after years of trying to save it. While it was included in the bankruptcy, I was trying to get a loan modification. In the end the payments were too high and I had to short sell. XXXX has rules in place that state you must wait 4 years after the XXXX to be approved for a refi. The mortgage debt was included in the Bankruptcy and yet I'm being held to the shortsell dates in addition to the Bankruptcy years for a total of 11 years before I can qualify for a home loan refinance. This is not fair, the debt was XXXX and I've waited my XXXX years. Someone needs to review these scenarios as this is not unusual.
|
| 07/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Rocket Mortgage is refusing to remove PMI ( {$100.00} ) even though theyve agreed that my mortgage balance is less than 80 % of the appraised value. I called company on XX/XX/XXXX, the staff member initially told me the PMI should be taken off, then another staff said her manager told her that the investors will not allow it be removed until XX/XX/XXXX. Pls note that a mortgage finance review person told me that the PMI will be removed if I refinance. Once I said no, Rocket Mortgage is not interested in doing what is lawful. Ive paid over {$20000.00} off my loan since XX/XX/XXXX, Im XXXX, XXXX parent who wants to own my home outright in the near future, and wasting $ on PMI is a negative factor. Rocket Mortgage is taking advantage of a customer. Please help look out for my interests
|
| 10/17/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
I recently applied for a second home mortgage and was conditionally approved and 4 weeks prior to settlement I Informed that since I already have an investment property XXXX of a mile away, I was forced to take the investment loan which at the current rate I locked into would have cost me an additional {$4800.00}. I was told that since I have a a history of investment properties all documented on my tax return, I am not allowed to have a second home. I just sold my primary residence for the only reason to obtain a second home at the shore for my family.
I do not even have a second home or primary at the moment. My goal was to secure this mortgage as a primary or secondary residence.
I feel that based on my age of XXXX and Origin of the other property, I was discriminated against.
|
| 09/10/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Quicken Loans is attempting to close on a loan with the clients name, XXXX XXXX, XXXX, FHA case number. They fraudently misquoted her numbers telling her the world and then bait and switched her. They charged {$400.00} for a fee not related to the appraisal so they could keep the appraisal. In every which way they tried to skeem and push something in front of this lady, all the while I was diligently telling her they were in the bait and switch program. I wish this not to the case on future, elderly, XXXX, living in poor neighborhood individuals. They also denied transferring the fha case, which is illegal, despite the client writing us a letter, stating that she was wanting to go with us. Again, very illegal and very unethical, you can not have a lender like this operating in OHIO.
|
| 06/05/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Contacted by Rocket Mortgage about refinancing my home for a lower interest rate. So i agreed, it started to become a nightmare because they kept checking my credit and my score went down 47 points. I cancelled the refinance and indicated the reason why and asked them to stop checking my credit due to the issue it was causing, they ignored my request and continued to check my credit driving the score even lower. I've emailed them asking them to remove the inquires and was ignored.
I am not happy with the results of my complaint. It is being brushed off. I want the inquires removed. I have attached documentation to show what occurred.
Why isn't what i am indicating being ignored and just because they answer with some story the final word. No further investigation, no nothing????
|
| 04/12/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I called Quicken Loans for the limited purpose of obtaining information regarding alternative loan programs and their respective rates. Although the purpose of my call was clearly stated, the Quicken Loans representative asked a number of invasive questions, some of which I answered. Finally, when it became apparent that the Quicken Loans representative would not furnish the desired information unless I provided more confidential information, I terminated the call. The attached e-mail exchange then ensued between Quicken Loans and me. I respectfully request CFPB to issue an opinion as to the merits of my claim that Regulation B does not apply to the information furnished by me and that Quicken Loans is not prohibited by Regulation B to expunge such information. Thank you, XXXX XXXX
|
| 11/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have a 15 year mortgage in which Rocket Mortgage is the servicer. The loan is escrowed and hazard insurance is paid by the servicer.
Rocket has sent me the following letters which they have indicated they intend to charge me a fee of {$100.00} for lack of coverage : - XXXX XXXX Lapse Second Letter - XXXX : dated XX/XX/XXXX - Lapse Coverage Cancelled & Lapse Charge Due Letter - XXXX XXXX dated XX/XX/XXXX In Response, I reached out to insurance provider ( XXXX XXXX ), received evidence of coverage, and loaded to Rocket Mortgage Portal on XXXX XXXX.
I have since reached out to Rocket Mortgage on several occasions to check to see if resolved via email, chat and phone. I have been unsuccessful in getting Rocket Mortgage to acknowledge or worth with Insurance Provider to resolve.
|
| 06/18/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I am a borrower who is in forbearance due to the Covid virus. Quicken loans has consistently communicated false information to me about my options. FHA loans have a maximum forbearance of 18 months. During my last " check in '' with Quicken Loans the customer service rep informed me that I only had 15 months and that FHA will not exten d forbearance beyond 15 months. I was on my last month. I had to inform her she was not correct. After a long conversation, she checked with her supervisor and agreed that it was in fact 18 months. What is sad is all the people she spoke to before me and gave struggling people " wrong information '' PLEASE PLEASE train your employee 's with the correct information Quicken ... Those 3 months ( that she was unaware of ) could help a struggling family
|
| 03/04/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Hi! I called Quicken Loans to get some rates for a home mortgage refinance. They quoted me some rates for the 20 year loan that I was looking for. I have been very clear that I was shopping around for rates. The rates they gave me were worse than what I was getting from another lender. Then I decide to proceed with another lender who run my credit report and I see in that report that Quicken Loans has run my credit without my authorization or giving them any documents.
This has adversely impacted my credit score and increased the cost of my refinance mortgage by {$3000.00}.
Two days later I get documents in mail from Quicken Loans asking me to sign on the documents to proceed. This is when I have not agreed to proceed with them on the loan even.
Pls help.
Thanks XXXX XXXX
|
| 05/03/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Quicken Loans has a serious issue with home insurance not purchased by them, probably because they want to force you to buy their insurance as they are probably receiving commissions from the insurance companies they are working with.
Because I had problems last year with this issue, I got Quicken Loans to inform me that I could go myself to https : //www.mycoverageinfo.com/QuickenLoans and upload my own insurance policy documents.
I uploaded the insurance policy on XX/XX/2021. Anyway, Quicken Loans went ahead and purchased an insurance policy with XXXX XXXX XXXX XXXX on my behalf claiming that they had not received the policy I had submitted. I called on XX/XX/2021, at XXXX ET to complain and I was instructed to upload the policy again today, on the same website, which I did.
|
| 10/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
Hello, When I was looking to possibly refinance my house I was going through rocket mortgage 's website and then a few months after notice that my credit had a hard inquiry attached. I never provided my social security number to them and it's listed as a factual data inquiry. Full details weren't provided nor did I authorize them to run any hard credit inquiry with my first and last name. I spoke with a representative XXXX and she wasn't very helpful saying that I would need to go through a multiple step process in order for them to get this taken off. I still am facing this on my credit report, without any further action being taken. I need this removed from my credit report being as I never authorized them or provided them with my social security number to run a credit check.
|
| 09/20/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
We believe we have experienced some unlawful practices throughout the course of our mortgage refinances with XXXX XXXX ... XXXX of our largest complaints is that we subsequently refinanced with Quicken. I believe XXXX XXXX withheld monies in our escrow account ... They were never refunded directly to us or forwarded to our refinance.
Our second complaint is in regard to Quicken Mortgage Refi. At the t of our refinance we were given XXXX ARM set at XXXX & for 5 years unless the interest rate dropped lower that the 3.75 % and if we requested we were eligible for automatic interest reset to that fixed interest for duration of the loan ... without cost. Quicken has not honored that promise.This is deception! We request your help for our sake as well that of others. Thank you, XXXX
|
| 03/10/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was trying to extend my credit with Rocket mortgage. I told them I wanted to make a Consumer credit transaction. They said I could, so I filled out an application. Then They took my social security number to run credit. After that they said I was denied because my credit score was too low. I then asked them could they give me back my application but they refused to. They said I didn't complete a full application. That didnt make since. So they denied me my rights as a consumer and wouldnt even give me my application back. According to these U.S codes my Consumer rights was violated.
15 USC 1681 Accuracy and fairness act, 15 USC 1611 willful and knowing, 15 USC 1679 ( a ) what is a Consumer 15 USC 1602 ( g ) Creditor 15 USC 1605 financial charges 15 USC 1691 Adverse action
|
| 09/20/2023 |
Yes |
|
- Trouble during payment process
- Interest rate
|
|
Web |
|
|
Prior to closing our loan- they closed our application on accident due to an error on their end. Due to that, information surfaced due to hard credit pull to try and reopen an application. Due to these errors made on rocket mortgages end, we were left with some financial damages and interest rates being changed.
After closing- We have a mortgage loan for {$450000.00}.
We are in a buy-down program which brings our interest rate down to 3.375 % the first year, 4.375 % the second year. and 5.375 % the third and lifetime of the loan from the third year on.
According to Payment schedule signed from all parties. The P & I for the first year at the 3.375 % rate should be {$2000.00}.
For the first three payments we have been paying {$2800.00} due being charged at a 5.375 % rate.
|
| 03/27/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied with Quicken Loans to purchase a home in XXXX. Our current residence is XXXX and I am a XXXX, XXXX employed for over XXXX years. We have high credit scores, a low debt to income ratio, and we are paying almost XXXX percent down. The reason for our decline is that Quicken is stating they will not do a loan for a XXXX employed person moving out of XXXX. This is quite a statement coming from a company who markets all over the United States. I can do business in XXXX or any State from any location. Our company has the tools to use the internet to conduct our business without having to meet face to face. My wife and I have been discriminated against based on a XXXX employment income. We have a ten thousand dollar deposit on the house and may very well lose that deposit.
|
| 10/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
Both my spouse and my personal information ( name, social security number, birthdate, and employer ) were used to fraudulently file for unemployment after using Rocket Mortgage to get a quote for the purchase of our new home. After telling a close friend, they said the same thing recently happened after also getting a quote from Rocket Mortgage. Within hours of supplying our PII on the Rocket Mortgage website, we began getting emails about job opportunities as if we were unemployed and looking for new jobs. I initially learned about the fraudulent unemployment claim after receiving the notice in the mail, my spouse learned from his employer that a job verification had been sent. The timing is too coincidental to have been the result of any other security compromise or hack.
|
| 07/17/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I am in the mortgage business and do things the right way. I hate those that play gimmicks and games with people. But this is another time when Quicken doing things that not only appear shady and unethical but against the code. Attaching a few pieces need to get explored. How are they taking from XXXX and posting that as a credit when there is nothing anywhere to suggest they can do that. That maybe is somehow acceptable, I just can not find it The part I am mostly hung up on is how are they breaking all code and FHA Streamline rules in giving back cash out to apply to closing costs. FHA Streamline is abundantly clear in every channel there is not a cash out option. How are they able to show there cost illustrations with cash out to cover closing costs? Seems illegal to me
|
| 09/01/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
Servicemember |
|
We have recently received a letter from Rocket Mortgage saying that we are required to get wind coverage and that if we do no acquire it fast enough they will get their own and charge us for it. This would make it considerably more expensive. During closing for our home with Rocket Mortgage we confirmed with them twice thru email that wind coverage would not be required. I have spoken with them on the phone ( The process on its own is horrible just trying to talk to a human ), just to have them tell me I must get the wind coverage now or they will get it and it will be even more expensive. They are great when you are getting the mortgage and buying the house but once you are locked in they are horrible to work with. They are a predatory company and it should be addressed.
|
| 11/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
|
Web |
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I got behind on the mortgage in XXXX, sent a payment of {$17000.00} dollars to catch up account, which never got applied and placed in another area at Rocket Mortgage Company, then in XX/XX/XXXX applied for mortgage help from Ohio Housing Finance Agency, they returned a letter saying i'm eligible but Rocket Mortgage did not send the required documents to OHFA or myself until XX/XX/XXXX, letting the amount due increase, also I applied for a Mortgage assistance application with the mortgage servicer and have not gotten any response, also Rocket Mortgage still have not sent successor in interest documents to OHFA and claiming for over a year I didn't send the correct information to them which is clearly listed on the property deed for me to get the financial help available.
|
| 07/09/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
My father passed XX/XX/2019. He and the woman he lived with are on the loan. Court records indicate that the woman signed the deed over to my father. The woman was also incarcerated and is now in a care center. She has a guardian ad litem and a lawyer ad litem who have not communicated fairly with me. I was unaware of the status of the home. The mortgage company, Quicken loans, aka rocket mortgage, after several attempts of sending in documentation they asked for havent worked with me. This has been going on for over a year. Meanwhile the loan continues to fall in dept. The house, my XXXX house, my home is now facing foreclosure. I have the ability to pay the monthly mortgage and have been paying the utilities since my father passed. Please help me save my fathers house.
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| 01/16/2016 |
Yes |
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- Application, originator, mortgage broker
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Web |
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XXXX of 2015 Quicken Loans agreed to a short sale of my home located at XXXX XXXX XXXX, XXXX Mi. XXXX. As part of this agreement, Quicken Loans included in the contract that I would receive {$1000.00} if my home were to sell by XXXX XXXX, 2015. The sell of the home took place on XXXX XXXX, 2015. As of today I have not received one penny of the {$1000.00}, which is 5 months after the sell of the home. I spoke to XXXX XXXX at XXXX XXXX weeks ago and receive no resolution.
Dealing with Quicken Loans has been one of the most frustrating and stressful experiences I 've ever had with a company. They talk about service and doing everything they can for their customers, but in the end they care nothing about customer service. If a company signs a contract, they should honor it.
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| 03/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
|
|
Rocket Mortgage sent me a letter they are going to disburse {$1600.00} to pay for insurance that I already paid and they do not hold in escrow. This will artificially and fraudulently look as though I am low on my account, which I'm not. They do not have an escrow account for my homeowners insurance. They have all of the documenation from the insurance company that the homeowners insurance has been paid in full. They refuse to acknowledge this in writing only over the phone. I want it in writing as well to head off and potential problems with Rocket Mortgage since they have been unethical, if not illegal, in dealings with me in the past. I am trying to head off a problem. Rocket Mortgage advised that I should submit a complaint to XXXX if I don't like it. So here it is.
|
| 04/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
We contacted Quicken Loans Inc. for a cash out conventional refinance. After discussing rates, terms of the loan, etc. we signed a deposit agreement that states, " If your application is denied of withdrawn, for any reason, we will refund your deposit minus the actual cost of your appraisal and credit report. '' We paid our deposit of {$500.00} with a debit card.
Quicken sent an appraiser out and the appraisal we received was factually incorrect ( acreage, structures on the property, rooms in the home, and square footage ). We were prepared to contend the appraisal and report the appraiser to the XXXX XXXX XXXX XXXX in Missouri. We requested another appraisal or a refund. Quicken denied our request to send another appraiser and denied our request for a partial refund.
|
| 08/13/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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My name is XXXX XXXX and I am making an formal complaint against Rocket Mortgage and XXXX XXXX. This formal complaint against XXXX XXXX of Rocket Mortgage. I have been with Rocket Mortgage for 2 years now and my point of contact was XXXX.
However, every since Rocket Mortgage appointed XXXX to me it's been issues. From his uppity attitude towards women to his ghosting behavior ; he has been just worst. Rocket Mortgage just allow this occurred as well.In addition, he misrepresent the fact that he could he help me with my home equity loan and send out an ratchet appraiser to my home.
Then after receiving an email that everything was paid off on XX/XX/XXXX. Then decided his team wasn't going to even though an cash out of my own home equity. I want the equity to my home.
|
| 03/17/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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Web |
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After filling out an online application with rocket mortgage I was contacted by XXXX XXXX. I told him in the course of that conversation that my house was manufactured home. They accepted my loan I submitted all my required documents and forwent the other companies I had contacted. 10 days later, after locking in my rate, I was told that they couldn't complete the loan because it was manufactured home. Because of rapidly changing mortgage rates I will ultimately pay {$72000.00} more over the course of the new loan. I believe rocket mortgage knew from the beginning they couldn't service my loan and forced me to submit documents to my detriment. They refuse to allow me to listen to the recording of our conversation where I disclosed on day one it was manufactured home.
|
| 01/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Servicemember |
|
On XX/XX/XXXX, I received a call from Rocket Mortgage regarding information regarding the process of a mortgage in the future. The rep stated he will need to access my credit report, when asked if it would be a soft or hard inquiry he stated it would be a hard inquiry, I then stated to NOT pull my credit, but it was completed without my authorization. I have reached out to Rocket Mortgage as well as escalated my concerns on several days XX/XX/XXXX, XX/XX/XXXX, XXXX. The phone call was pulled and reviewed where they acknowledge I stated do not pull my credit, but stated because I verified my information they are able to access my credit without my authorization. Ask again, you can access my credit when I say No because you have my information on file and was told yes.
|
| 04/26/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage, which is currently held by Rocket Mortgage, is currently in forbearance. I am currently working with PA-HAF to get help.
In the meantime, Rocket Mortgage has restricted our online access to our accounts. We were literally told by the customer service representative that " our account is currently restricted for online access because of the forbearance program we are in, any questions and check ins are to be called in '' I find this ridiculous, and I suspect it may be illegal. I need to get into this account at any given time and do not want to have to call in constantly.
Is this legal? I find it is making it extremely difficult for clients such as us to work on their mortgage situation if there is no way to be kept in the loop other than calling in.
|
| 02/09/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
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|
I made my XXXX mortgage payment electronically. The payment was due by the XXXX ; however, policy states that if the XXXX falls on a Sunday or a holiday, then the payment grace period is extended to the next business day. The next business day was technically the XXXX because the XXXX was XXXX XXXX, which is a federal holiday. That means on the XXXX the banks were closed so no money was able to move through the feds, and the post office was not delivering mail. My payment was received by Rocket Mortgage electronically on XX/XX/23, but they still charged me a late fee. I requested to have the fee waived, but was told it was not possible. I asked to speak to a XXXX to escalate my concern, and was told that I would have to wait until someone contacts me back in 2 days.
|
| 12/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Rocket Mortgage changed a fee that was disclosed on XX/XX/XXXX, which I signed, and raised it by over {$4500.00} on XX/XX/XXXX, which was XXXX weeks before my closing date. Also, our commitment was scheduled to expire on XX/XX/XXXX. How can you change a fee before a commitment expires?
This was predatory because if I didn't pay the fee, we were to far into the process to get a different loan. We made a commitment on the XXXX to only use Rocket for financing.
Mortgage rates were at all time lows when we applied and during the entire process. Both applicants on this mortgage had no changes in credit, income or any status, that would justify changing the fee.
Please see the attached documents for dates and only the document on the XXXX was signed electronically.
|
| 04/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I need help with the forbearance process and answer some questions. I have a loan serviced with Quicken. The recent FHFA announcement about not needing to pay a lump sum at the end of forbearance. I need to know if the refi option or ability to extend my loan term by the number of months forbearance will impact my credit and if we can agree to the terms prior to starting forbearance. My concern is if I cant make a credit card payments or if I'm late during the forbearance will impact my ability to qualify for the repayment option. I need help to understand my options and the website is very limited information and the options are not clearly defined. Tried to reach an agent multiple times with no response or agents are not available for both online and call center.
|
| 07/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I contacted a few lenders to find the best mortgage interest rate for my first home purchase. When I decided to go with a lender who offered the best deal, I properly notified the other lender, Rocket Mortgage, of my decision. However, Rocket Mortage charged {$500.00} to my credit card on XX/XX/2022. Rocket Mortage said the charge related to a deposit that they used to order a credit report and third-party appraisal report. I never authorized Rocket Mortage to start the loan process as I just inquired about their interest rate. I asked Rocket Mortgage to refund the {$500.00} deposit, but they said it was not refundable. The deposit agreement indicates that if the application is withdrawn for any reason, they will refund the deposit minus the actual costs incurred.
|
| 12/19/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Credit decision / Underwriting
|
|
Web |
|
|
My XXXX and I were interested in obtaining a Home Equity Line of credit to make XXXX on our home. The lender told us there would be a 'drive by ' appraisal to assess the value of our home. The XXXX called me directly and asked me how much I paid for my house. I told him, thinking this was normal for this process. He assessed the property for {$30000.00} less than what it was assessed only XXXX XXXX years ago. The lender then informed me that we would have to pay off our original loan by a certain amount ( through the use of the HELOC ) in order for us to progress. I knew enough to not move forward with this, due to the fact that it was an adjustable rate and my existing home loan has a very low APR. I just want to be sure no one else falls victim to this scenario.
|
| 02/11/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
Received a phone call from XXXX XXXX a Mortgage Banker with Rocket Mortgage last week. He said he was going to see if they could get a lower interest rate on my existing mortgage. I said if they could get a lower rate, I may be interested. Today he called back and scheduled a follow-up call for Monday to discuss his findings. I asked what rates he came up with, and his proposed rates were higher than my current mortgage. I then looked at my Rocket Mortgage account and found he had started a new refinance and it had a status of " Working on Closing ''. The proposed refinance was for a longer term and at a higher interest rate.
I have no idea of how he went from looking for a better interest rate to starting a new refinance at a HIGHER rate and for a longer term!
|
| 03/12/2016 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
Aggressive Loan Officer ( XXXX XXXX ) at Quicken Loans that performed a Mortgage Review of my current homeowner 's loan that currently has a fixed rate of 4 % - FHA-30-year loan with Quicken Loans and when I informed the Loan Officer on XXXX/XXXX/16 that I was not interested in refinancing my home because it would not save me any money and that I would have to pay closing costs as well. The Loan Officer continued to contact me 3 additional times by e-mail on XXXX/XXXX/16 and mail communication on XXXX/XXXX/16 and now today, XXXX/XXXX/16. The Loan Officer as uploaded new refinance information on my on-line account without my knowledge, permission or consent. I feel like I am being harassed by Quicken Loans by their aggressive and predatory style of doing business.
|
| 10/08/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I have a loan with rocket mortgage for two years. I lost many contracts during the pandemic and I was able to save to buy the house. First I want to talk about the process. How I end up paying XXXX out of my pocket just to get in that house. I was dealing with this realtor name XXXX who was working for this company. This was my first house. I didnt know I could of save money for first time buyer but instead they made me pay a total of XXXX to close and the whole process.
Now two year later lost contracts and now I cant pay my mortgage and I been waiting for mortgage assistance from XXXX or Georgia mortgage assistance and its been 8 months and nothing yet and Im still in the verge to lose my house.
XXXX XXXX XXXX XXXX XXXX Is the people who sold me the house.
|
| 11/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Due to COVID we've incurred additional expenses and infected with COVID. We applied for the forbearance program allowed under the FHFA for relief of payments for GSE loans, we have a conventional 30 year fixed XXXX loan. On XX/XX/2020 the XXXX released new repayment options for homeowners in forbearance, reinstate your payment and the deferred amount will be added to the current loan. Repayment will trigger if the consumer refi 's or sells the home. Every letter and communication I received from Quick states I need to refi, pay a lump some, apply for loan modification or foreclosure. This is misleading, Quicken is pushing me to an option that generates fee income and falls under predatory lending by offering products that incurs fees and benefits Quicken not me.
|
| 08/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am complaining about constant and unwanted phone calls from Quicken Loans. These loan advisers are trying to encourage me to refinance my loan. I have spoken on several occasions with different representatives about this issue. I have also explained that I am not interested in refinancing my home. Even after these direct statements, I still receive many phone calls ( on one occasion 4 in a single day ).
Some of the advisers have even said rude words and tried to engage me in verbal debate. This is unprofessional. As a customer I am very upset, and need these calls to stop.
I feel this is predatory lending 1. Using high pressure sales tactics 2. They are trying to strip me of my equity although I have told them this is NOT an option that I am interested in.
|
| 01/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
While applying for a mortgage refinance in 2013, Quicken Loans misrepresented my credit score by XXXX points on all XXXX credit bureaus and suggested that I enroll in their XXXX XXXX Program at a cost of {$200.00} plus dollars. While being guaranteed that the costs would go towards closing should I apply. I inquired about the discrepancy in the scores and was told that the scores I see for my personal credit monitoring is different than the score they see. While I had a qualifying score initially, my score was increased by satisfying some small debts ... However, each quicken loan representative I spoke with subsequent, refused to process my application without an additional cash payment. I can include names and contact numbers of those involved in this process.
|
| 11/25/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
My original mortgage company was Quicken Loans who transferred the loan to I believe the name was XXXX/XXXX. It would seem this deed of trust has no reconveyance between the two. I have refinanced a few times since and my Deed of trust is currently with XXXX XXXX. I have now started a refinance with XXXX XXXX XXXX and the title company has found that Quicken Loans still shows a deed of trust with them. I made three separated calls to Quicken in hopes of getting the letter of reconveyance, but to my surprise they have NO record of me or my wife. This was verified on each call using names, ssn, birthday, and of course the property address. XXXX XXXX XXXX has explained to me that with out this open deed of trust being removed they will not be able to continue.
|
| 09/12/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Paying off the loan
|
|
Web |
Older American, Servicemember |
|
In XXXX, XXXX, I made a mortgage loan with Rocket Mortgage, for {$100000.00}. In XXXX, I refinanced with XXXX XXXX XXXX which I understood would require paying off the Rocket Mortgage balance. All payments were on the Rocket Mortgage account were made timely, through auto-pay. Rocket Mortgage took the XXXX, XXXX, payment in XX/XX/XXXX. On XX/XX/XXXX, they took a XXXX payment that was not due until XX/XX/XXXX. My XXXX, XXXX, statement from Rocket Mortgage shows a principal loan balance of {$99.00}, XXXX. They advised XXXX XXXX that the pay-off balance was {$100000.00}, which was more than I had borrowed, and after a year of payments ( principal and interest ). This does not seem to be factually or legally correct, and constitutes a fraud on the consumer ( me ).
|
| 11/29/2021 |
No |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
We sold our house on XX/XX/12 to XXXX almost three weeks ago and the XXXX XXXX XXXX XXXX, has not paid off our mortage with Rocket Loan 's. Now we have two mortgages and I am not getting any response from the XXXX XXXX. Rocket Mortgage is still taking out payments for the first mortgage and some of it is being applied to the interest that is accruing because of either XXXX XXXX not paying Rocket Mortgage or Rocket Mortgage not updating our account balance. We are not sure if XXXX XXXX failed to send the payment or if Rocket Mortgage failed to post it. Here is the information for XXXX XXXX.
File Number : XXXX OD : XXXX FS : XXXX XXXX - Acquisition - XXXX XXXX : XXXX XXXX - Acquisition - CM XXXX XXXX XXXX Escrow XXXX XXXX XXXX, XXXX XXXX Phone : ( XXXX ) XXXX
|
| 05/19/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Quicken Loans assessed my mortgage account {$24.00} for a mortgage payoff statement when I did not request a payoff quote. After investigating, it turned out that while refinancing my primary residence the loan processor accidentally requested a quote for one of my investment property loans.
I contacted Quicken Loans regarding the fee and asked for a credit on behalf of the loan processor who accidentally requested a payoff for the wrong loan. The Quicken Loans representative instructed me that they understand the situation but unfortunately can not remove the fee from my account.
I just do not understand why a loan servicer would be so firm in requesting fees from me for something I didn't request and was done in error on my behalf by a loan processor.
|
| 03/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Rocket Mortgage / Quicken Loans created two separate loans, one as a purchase and one as a refinance, after I clicked an email specific to rates for refinances. I did not complete the online application process, and was redirected to the online chat. This was due to their computer system moving me into a purchase application from their link about refinance rates. I told the representative during the online chat that I was only interested in getting refinance rates, as I was at an airport and soon to board a flight. I ended the conversation after I was given a rates range. I was stunned when I received notice by mail that both my and my wife 's credit had been pulled. ThI never approved an application and neither did she. These events occurred on XX/XX/2018.
|
| 08/18/2019 |
Yes |
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Have a current loan with a lender, I was changing positions from weekly to no weekly and the date of my house payment fell on the week I wasn’t getting paid, I called ahead to the lender and asked them if I could move my payment out a little so it would not be a late payment they agreed all was okay, they however did no do it, I was late that month and no one contacted me from the lending company the second month came along I paid it on the same date and again the following month was late, they finally contacted me after the third month and I double paid to catch up but now it is stuck on my credit report and they will not remove it even tho it’s their fault for the most part, it is causing me issues trying to purchase another house closer to where I work.
|
| 08/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Enquired about a loan on XX/XX/18 with XXXX XXXX. We were comparing loan quotes for myself and my significant other at the time, now husband. We were unmarried at the time of my discussion with the loan officer and I was told that we could not both be on the loan even though it was my intent to apply jointly. I was told that if he wanted to contribute to the down payment we could complete a gift letter and put him on the title, however, he could not be added to the mortgage.
Still to this day I am receiving calls and texts from Quicken Loans. I have asked not to be contacted any more several times now. I had to respond to Quicken Loans texts with " STOP '' on three different occasions which was supposed to stop them from texting me, however, it continued.
|
| 10/28/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was contacted by Quicken Loans on my cell phone ( which is registered with the state and federal do not call list ). Said was regarding a loan application I had submitted online and they needed to talk to me to proceed. XXXX XXXX was the person calling. XXXX. I had not submitted any loan application, so I was terrified my information and identity had been stolen. I called back and when pressed, they admitted they had purchased my information from someone who mines internet data and they were trying to get me to take out a loan. I was livid. They were totally misrepresenting the situation ( saying I had submitted an app online ) just to get me to call so they could try to sell me a mortgage loan. This is, in my opinion, a scam and it should n't be legal.
|
| 11/15/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
While dealing with my refinance with Rocket mortgage, my loan was closed on XX/XX/21 on the refinance which I was told the amount paid off this mortgage of {$180000.00}. and the automatic payment would be stopped.
and on XXXX the balances show 's paid in full, and RM still automaticly took my XXXX payment on the same day.
I called to explain this to several representives, and was told the money would not be refunded to me until the middle of the month.
This is unacteptable, to have to wait this long to be refuned moneys that was taken in error, and that was not due to RM.
I want to make a formal complaint because so many of the RM reps gave me different informtion and as of today I still have not been refunded the payment that was taken in error.
|
| 01/27/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I recently refinanced my mortgage with Quicken " rocket ''. Quicken repeatedly tried to charge me points for rate locks where ( 1 ) the cost was not disclosed prior to the charge being assessed ; and ( 2 ) no options were presented with regard to the length of the lock or the cost of various alternatives. I refused to pay and Quicken removed the charges but showed no remorse and apparently think there was nothing wrong with their behavior. I believe this practice is costing consumers many millions of dollars per year in needless charges that they are not astute enough to recognize or complain about. I would hope the CFPB would require fuller disclosure of rate lock costs and options. ( I am a XXXX, and had no idea this type of behavior was permissible ).
|
| 06/08/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I had a loan with XXXX bank. XXXX bank sold the loan and transferred it to rocket mortgage. I paid XXXX bank every month through auto ACH where they pulled the funds. I did not receive notice from XXXX or Rocket mortgage. Rocket mortgage claims they emailed the authorized person on the account however ( not the mortgagor which is me ) the authorized person on the account wasn't authorized to speak to Rocket mortgage as they weren't the mortgagor so rocket mortgage wouldn't speak to the person they were emailing and calling. Subsequently I never got notice and now my credit is ruined for a late payment even though XXXX had permission to draw money in for the mortgage for the account and there was always ample money on the account to make those payments.
|
| 06/16/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
I refinance my mortgage on XXXX XXXX, 2012 with Quicken Loans and I feel was excessively over charged to refinance my mortgage. My mortgage was with XXXX, XXXX but they do not refinance so they referred me to Quicken Loans to refinance my loan. My loan balance with XXXX XXXX was {$77000.00}, the total fees, cost, and charges by Quicken Loans were {$8300.00} which my new loan balance was {$85.00}, XXXX. I did voice my opposition to the {$8300.00} charges but the loan officer had the attitude and position of take it or leave it. About two months after my closing, Quicken Loans did refund me {$1200.00} admitting their error in over charging fess and cost that should not have been rolled into my mortgage. Quicken Loans since sold my loan back to XXXX XXXX.
|
| 03/27/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was looking for a Mortgage in XXXX of last year. I contacted quicken loans. They pulled my credit and told me at that point that I need to sell my old home to get another mortgage. At that point I was not interested in the loan. I got calls repeatedly and I informed them I am not interested in the loan. They pulled my credit again in XXXX of 2014 without my permission. When I called Quicken loans, I was lied to and said, oh this is a soft pull and does not effect your credit.
I contacted Quicken to get this inquiry pulled. The refuse to remove it stating that I signed a document stating that they can pull my credit whenever they want. I told them that I am no longer interested in the loan and they should not have pulled my credit without asking me.
|
| 06/17/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was researching different lenders and I came across Rocket Mortgage. From the looks it seemed like they were very reputable. I went through the steps and the had the option to do a soft pull to see where you would be in the application process. A chat then popped up and a lady asked me to verify my identity with my last 4 after I gave it to her my phone lit up with all the notifications she had pulled my credit without my authorization. I asked her what and why she did that. She continued to say that she did tell me she was going to pull my credit. And then hung up the chat. I am very strategic about what I allow and dont on my credit and this was a violation of my rights. After speaking with a manger they acted as if there was nothing the could do.
|
| 10/12/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
My brother, XXXX XXXX XXXX passed away on XX/XX/2022. I, XXXX XXXX XXXX XXXX was named as successor in interest. I filed paperwork with Rocket Mortgage on XX/XX/2022. They have repeatedly sent the Affidavit Confirming Successor in Interest. The form was also notarized. In addition to sending these several forms in, I also sent a death certificate along notarized Affidavit- Death Of Trustee showing my name as the successor of property. Rocket Mortgage simply returns the same form back to me asking for duplicates of items sent! All paperwork has been sent XXXX overnight delivery. I have receipts showing Rocket Mortgage signed for these papers. The homeowners insurance is coming up for renewal as well as year end taxes and I am very concerned about this!
|
| 08/19/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
While using Quicken Loans to finance a second home I feel the terms of the loan were not fully disclosed to us. While at the title company closing on the loan we discovered we had not actually put down 20 % as we had wanted. Also Quicken gave us a loan with Lender Paid Mortgage Insurance without our knowledge. Due to a number of factors we did sign the paperwork for the mortgage. Quicken has admitted to us they did not disclose to the LPMI and say they will refund the bulk cost of it. However I am of the opinion our interest rate suffered due to the fact that we did not actually put 20 % down and had LPMI. We had the funds and wanted to put down 20 %, therefore I 'm not willing to pay a higher interest rate compounded over the life of the mortgage.
|
| 04/18/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
In XXXX, XXXX XXXX XXXX and his wife XXXX XXXX XXXX looked at several houses and townhouses in XXXX, Alabama, XXXX, Alabama, and XXXX, Alabama and surrounding XXXX, Alabama XXXX area with a nice real estate lady named XXXX XXXX from XXXX XXXX and talked to a nice real estate finance man named XXXX XXXX from Quicken Loans in XXXX, Michigan. Unfortunately we were fighting and my wife of 25 years threatened me with divorce so we could not close on any real estate with XXXX XXXX XXXX XXXX or XXXX XXXX of Quicken Loans after I was approved for a Conventional VA 30 year loan. I was contacted by a mortgage fraud investigator from XXXX XXXX in XXXX and told them that XXXX XXXX XXXX and XXXX XXXX XXXX decided not to purchase any real estate in XXXXpresent.
|
| 02/05/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
We were in the process of paying off our mortgage with Quicken Loans. We looked on the website to attempt ordering a payoff quote or identifying the wire instructions, but they don't make them available to the customer. Now I understand why, we called and as soon as that payoff was ordered, we were assessed a {$25.00} fee for ordering a payoff, not to fax it or email or send it overnight ... Quicken charges all their customers {$25.00} for just ordering a payoff statement. Their practices seem very deceptive and unfair to the customers, as they don't provide info on their website, but force their customers to call in and charge the fee.
We have attempted to resolve the issue with Quicken, but they are refusing to refund us this unreasonable fee.
|
| 12/17/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Attempting to make a payment after rocket mortgage conducted my second escrow analysis in two months. After the first analysis they told me I'd have an overage, which I told them to keep. The second analysis resulted in a shortage.
Anyways I noticed that my monthly payment had changed, so I went to adjust my already scheduled payment for XX/XX/XXXX, which was to be withdrawn on XX/XX/XXXX. For the past hour I've been trying to submit a payment or contact customer service. When calling the office they give no indication that customer service will ever be available or like their hours of operation or anything. It seems like their customer service is indefinitely closed. The online payment system isn't accepting payments currently from my account.
|
| 01/09/2018 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Received a letter from Quicken Loans in XXXX of XXXX that we were approved for a FHA loan and for the house we were renting. The owner was selling after our lease was up in XXXX. The broker XXXX XXXX with Quicken Loans strung us along and 2 weeks before our lease was up we could n't get a hold of XXXX XXXX and his boss called us one week later and told us we do n't qualify. Companies like Quicken Loans if suppose to notify applicants within 30 days if loan will be given we were n't notified within that time period. Because if Quicken Loans we had to pack up our home put our belongings in storage and live in a hotel until we found a home to rent. Quicken Loans left us homeless and as a woman XXXX XXXX XXXX and not well off this affected my health.
|
| 03/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have a question regarding my mortgage servicer. After being placed on a loan modification program throughRocket Mortgage because of financial hardship, I was notified that my mortgage servicer changed. I had already set a payment schedule with Rocket Mortgage for XXXX, XXXX, & XXXX of {$1400.00} per month. When I contacted the new loan servicer, XXXX, I was informed that they would no longer honor my previous loan modification agreement even though I had already scheduled the payments with Rocket Mortgage.
As I understand, the new loan servicer is only collecting the payments and everything should remain the same on my mortgage. However, I am being asked to go through underwriting with them. Please advise.Thank you.
Best regards, XXXX XXXX
|
| 02/11/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Servicemember |
|
I entered into a covid deferment for about 7 months, I was told before I entered into the deferment that options would be available to me including a payment plan, or a Modification where the missed payments would be paid at the end of my 15year mortgage term.to my horror and disquest after I satisfied 3 months of the trial period which was understood I was accosted with the rude and unwanted acknowledgement that I had to sign an loan Modification which changed my terms to a 30 year mortgage, and my apr was previously XXXX now being projected to XXXX and the amount from a few dollars less than what I am paying now, I do not wish to pay a 30 or mortgage, I want to keep my 15 year with the outstanding balance maybe included at the back of my loan
|
| 01/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have contacted Rocket Mortgage five times in the past three weeks trying to apply for the CARES Act forbearance and each time they tell me to call back. They sent me a two page form that states I can fill it out with them over the phone but today when I called, XXXX said she can't fill it out. She said " everyone has been affected by COVID, so, how has it affected you? Loss of a job or something? '' I said I was applying for the CARES Act forbearance and I don't think they can ask about death in the family, etc and she wanted to process it as a foreclosure mitigation. Is that legal? Can she insist on asking about how COVID specifically impacted me? I'm only asking for the CARES Act forbearance, I shouldn't have to send in medical information.
|
| 05/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
On XX/XX/XXXX, a hard credit inquiry was done by XXXX XXXX. I called on XX/XX/XXXX, where a representative of Rocket Mortgage confirmed that they had pulled a new credit report. On Tuesday, XX/XX/XXXX I had informed the mortgage banker that I was not moving forward with a mortgage application at this time due to a personal issue. On that same day, I received a second call and informed them of the same. On Saturday XX/XX/XXXX, I received another call and I again informed them that I was putting this off and that I had already spoken to a representative regarding the situation. When I called Rocket Mortgage to inquire about the unauthorized inquiries, I was not able to receive any answer to the need for a credit pull given no active application.
|
| 02/06/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
On XX/XX/XXXX, after complaining about an UNAUTHORIZED CREDIT INQUIRY by Quicken Loans, a Quicken Loans employee named XXXX XXXX retaliated by sending me a text from phone number XXXX that violated the Telephone Consumer Protection Act. In that text, after mocking my concern about my credit report, Mr. XXXX attempted to solicit me for debt consolidation : " Let me know if you want to consolidate all that CC debt! '' I don't know how Mr. XXXX gained access to my private credit information after I made it clear to Quicken that I did not authorize a credit inquiry. I would expect them to keep sensitive customer information secured.
My privacy was violated when Mr. XXXX used that information to solicit me by text for debt consolidation services.
|
| 09/01/2017 |
Yes |
|
|
|
Web |
|
|
I was told I needed {$2200.00} for my down payment/reserves. Now they have changed it AGAIN and are now requesting {$3000.00}. This company keeps changing how much I need. And have done so multiple times. My original amount included my homeowners insurance and now they are jacking up how much they need. This is like the 4th or 5th change in how much I need to close. I am supposed to close on the XX/XX/XXXX and now because they are pushing for more money, I will not be able to close in time. I have the XXXX. Because that 's what I was told I needed. Im seriously getting sick and tired if being XXXX around. I have reported this company to the FTC. And will continue to file complaints because what this company does to clients is absolute garbage.
|
| 08/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I contacted Quicken Loans to ask questions regarding a refinance of my home. At no time did I give them permission to run a credit inquiry, we were just talking preliminary numbers and they ran a hard inquiry. I have spoken to XXXX XXXX, A Resolution Advocate since XXXX and he has assured me many times that they would have it removed since they had no permission to run it. I made contact AGAIN on XX/XX/XXXX and was told that the removal depends on how quickly the credit bureau removes the inquiry. He assured me in XXXX that it would be removed immediately. Given the fact that I never gave them permission to run a credit check on me, I feel that they should have corrected the problem immediately. I can provide a copy of all email if necessary.
|
| 08/30/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I recently was denied and FHA streamline loan, and was forced into a higher interest loan from Quicken loans and then not given the refinances loan because of the appraisal that I did not have to have .Even as my house appraised for more than the amount of the loan .I believe I am being discriminated against because of my color and the demographics of the community in which the house is located .I was told I was denied the loan because the loan officer made a mistake and tried to put me in the wrong type of loan, Yet I am still denied credit because of their mistake .It is obvious that race and demographics is the deciding factor in the case. This will cost me thousands of dollars over the life of the loan and is blatantly discriminatory.
|
| 06/22/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I requested a bi weekly mortgage payment with quicken loans which began XXXX XXXX 2016 when I went on line to check to see that the payment was applied I noticed that as of XXXX/XXXX/2016 they had put the payment into suspense. When I inquired about it they told me that the payment would be applied on XXXX XXXX, 2016. I believe this is against the law as the payment should be applied effective to the date received. My call was forwarded to a XXXX XXXX at the executive office who initially informed me that this was disclosed to me, I said it was not, she subsequently rescinded that statement. I ask that the CFPB begin a regulatory inquiry into this matter, if people are paying on a bi weekly basis there payments should be applied that way.
|
| 02/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
I send payments through my XXXX XXXX ( XXXX ) checking account to my mortgage company, Quicken/Rocket Mortgage. I can see on my XXXX account when the payments are received by Quicken. However, Quicken doesn't seem to apply the payments timely.
I have a XXXX account which shows " unknown '' for timely payments I made in XXXX through XX/XX/2020. All the payments were made in advance of due dates. However, when I contacted Quicken after seeing them on the credit reports, Quicken threw the issue back to XXXX. I asked Quicken to contact the credit bureaus and report them as paid timely. They indicated they don't do that!
I don't trust Quicken with what I have seen for several months on applying payments and doing it timely and accurately.
|
| 09/28/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Quicken Loans had been taking our mortgage payments but not applying them to our loan or balance. They had intentionally misapplied our payments to a suspense account for over 13 months which reached over {$10000.00}. This caused us to pay interest on a higher balance than we should have, if they had applied the payments in an accurate and ethical manner. It took over 2 weeks of calling their office and eventually contacting the executive office to get the funds applied. However, Quicken Loans has yet to refund us for the amount we paid in interest due to their illegal practices. They also falsely stated to HUD that we were not paying our mortgage and that we were delinquent, which caused many issues in our process of buying a new home.
|
| 06/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
Older American |
|
After applying for refinancing of a mortgage, Quicken Mortgage provided information showing 40 collections, 20 legal collections, 2 recent delinquent reports and 13 delinquent accounts that seriously affect my credit record. I have no idea who is submitting this information to the credit agencies because it is the first time I have seen such. I am requesting information on who is providing this information for the credit agencies so I can have my attorney take necessary actions to repair my credit reports.
You asked me to provide names of companies involved, but I don't know who they are. If there is something I can do to obtain this information, please let me know and I will take whatever action is necessary to obtained.
XXXX XXXX
|
| 05/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
every year sinse 2014 i have paid my taxes in XXXX rather than XXXX as that is easier for me .also paying the appropriate penalty charges .no one ever told me that was aproblem till this year when rather than call me and inform me of the problem and give me the oppertunity to fix it, quicken loans forced me into an escro account that i dont want and can not afford. i called and pleaded with them to let me pay them for the taxes and put things back like they were before this misunderstanding ... there response was not no but XXXX no absolutely no exception and their decision is causing me financial strain and hardship in Theese Troubled Times Please help me dissolve this unwanted and unneeded escro account thank you sincerely XXXX XXXX
|
| 07/31/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Quicken Loans will not remove my PMI from my billing. I 've reached a little below 78 % LTV recently, never missed a payment for over 5 years in my home, paid ahead of schedule with my principcal, and they still say that XXXX XXXX requires a home evaluation ( at my expense! ) before they can cancel the PMI. This is outrageous that I have to waste more of my money. They say it will not be removed until XXXX 2012 ( almost another 4 years! ) unless I get a home appraisal. They say that the 78 % requirement is based on natural amortization of the loan. Additional principal payments to speed this up are not taken into consideration. This is just a barrier to make it more difficult for the home owner so that they can keep receiving the PMI.
|
| 04/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
We were supposed to close on our home on XX/XX/XXXX with Rocket Mortgage. The closing was delayed. Our rate was locked until XX/XX/XXXX. We called Rocket Mortgage to extend our rate lock. Rocket Mortgage stated that the rate was locked for 90 days. Unfortunately, we did not follow up for the paperwork. We came to find out that they did not lock the rate ( closing after 69 days ) and we have to pay a full percentage point more. At no point in time were we notified that the rate lock was expiring. The agent we are working with denies making any claim that the rate lock was extended. Either the agent was negligent in performing her duties, or provided misinformation to us. Regardless, their business practices are unethical and damaging.
|
| 12/18/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I contacted quicken loan also known as the rocket mortgage to get a quote for a home refinance and I was told that in order to get any quotes I had to give them my SSN and let them pull my credit report. I told the representative that I just want to get a quote to see if it make sense to do a refinance and I gave him all of my credit information that he needed to know to give me the quote, but he refused to give me a quote. Please note that I have contacted at least 5 other lenders and none of them asked to pull my credit report and they gave me a quote.
Below is the contact information for the person that was helping me out XXXX XXXX XXXX Mortgage Banker Toll Free : ( XXXX ) XXXX x XXXX Fax : ( XXXX ) XXXX NMLS # XXXX Quicken Loans
|
| 09/15/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I purchased a home XX/XX/2018. 7 months later I received a letter stating my mortgage payment is increasing $ XXXX/month due to an escrow analysis. I can not afford the increase in monthly payments and would not have signed for a loan with payments that high. I have open up an investigation case with my local tax office but it takes 30 days to get an answer. I do not want to get behind on my mortgage payment or it having a negative impact on my credit. The loan company states that can not do anything about the increase in payments.
I would also like to add XXXX XXXX to this case which is the local office who has done a 3 yr assessment increasing the taxes. I have only been in the home 7 months. The case number for them is Id # XXXX.
|
| 08/24/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was lied to by quicken loans about a credit inquiry. I asked for information regarding loan rates and general information before even applying for a loan or having my credit pulled. I was told that a hard credit pull would not happen but they needed to collect some general information to run scenarios. I was just simply trying to explore possible solutions to my wants. This company explicitly lied to me and when i contacted them they said that i consented to a credit pull so they did nothing wrong. I spent an hour yesterday with them and another hour on the phone with XXXX and quicken loans and both companies tell me they ca n't remove it. I did n't even get a rate or discuss anything that i was looking into doing with my mortgage.
|
| 07/15/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I applied for Refinancing with my original mortgage provider Rocket Mortgage and was approved. They had an appraisal done to which no discussion of cost for an appraisal. In the mean time I had another Loan company give me an estimate to which they came in with a better rate and cash out offer than Rocket. Trying to finalize the loan with new company and needed Rocket to transfer appraisal to the Loan company Rocket said before transfer I needed to pay XXXX for appraisal. I was shocked that first of all it would cost that much and second no mention of appraisal price was discussed. I think this is a deceptive practice and its like punishment for not going with their offer. Just think this is dishonest. Thanks for Listening XXXX XXXX
|
| 03/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XX/XX/XXXX : used two free tools on Rocket Mortgage website Began receiving notifications of credit pull XX/XX/XXXX, became aware it was a hard inquiry on Monday XX/XX/XXXX Found unfamiliar loan associated with log in on XX/XX/XXXX Contacted support and asked them to provide any record of FCRA consent and/or copy of my application. Support was unable to view or locate an application for my account although they could see I had a loan associated. Support asked if I would like to speak to a research specialist and I declined as the multiple calls I'd received already today made me suspect the " research specialist '' would be making sales pitches. I told Support I would prefer they log my complaint as a FCRA exposure and disconnected.
|
| 05/23/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XXXX / XXXX / 2017 I was put in contact with XXXX XXXX of Quicken Loans DBA Rocket Mo rtgage after filling out an online application. He asked me several questions. During the course of the call I got an alert from my credit reporting service about an inquiry. I asked XXXX if he had done a hard pull on my credit and he confirmed that he had. I did not consent to this. XXXX did not ask for permission and did not inform me that he would be doing a hard pull. XXXX transferred me to client relations after I requested to speak with his supervisor about this matter. The rep informed me that this was a " permissible purpose '' even though I had not consented. This is completely unfair and has a negative impact on my credit.
|
| 04/09/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2019, our PMI reached the 78 % mark however when I inquired that the PMI should be removed from our payments, Quickenloans continued to state that we had to continue paying into the PMI until XX/XX/2019. After receiving this reply back from the mortgage company, I advised them that according to the Homeowners Protection Act of 1998 it was required that the mortgage company to remove PMI when it reached 78 % however they continued and still continue to state that the PMI will only be removed on XX/XX/2019 and then they have stated that the PMI would actually be removed a month after the XX/XX/XXXX date. After once again sending them information about the Act of 1998, Quickenloans refuses to remove the PMI from our mortgage.
|
| 07/25/2022 |
Yes |
|
|
|
Web |
|
|
I have been working with a loan officer who choose Rocket Mortgage to obtain my FHA loan. I am on week 6 of this process. Rocket Mortgage accidentally canceled my first appraisal. Then they decided last minute that they wanted a second appraisal. And then on the day I was set to close they let my FHA case number expire. No one has any urgency in fixing any issues. I know I am just another number, but I am a day away from loosing my house and no one cares, even though all of these hold up could have been avoided. They just don't seem to care. I know absolutely nothing about what's going on and I am literally in tears everyday this is being dragged out. There is a life changing consequence and I am the only one who will suffer that.
|
| 02/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was solicited by Rocket Mortgage to apply to refinance my loan, and prior to starting the process Rocket Mortgage sent an appraiser that came back with a value of XXXX so we began the application process and finished XXXX of repairs. In the same month they sent a second appraiser that came back with XXXX even though the repairs were finished. Our own research has lead us to believe both of the appraisers grossly undervalued our home, by more than 50k. The fair market value of our home without any repairs of upgrades is XXXX but they are falsely depressing our home value.
The end result is we were turned down for the refinance, our credit score decreased by XXXX points because of the denial, and our home was falsely devalued.
|
| 01/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
Yesterday, I asked a question in the Rocket Mortgage chat function regarding a potential new mortgage ( second home ). After three transfers, I still didn't have an answer so I gave up. No problem -- just XXXX customer service.
Today, I've had three phone calls and two emails trying to get me to refinance my existing mortgage. I went online and tried to get it stopped. All I got was more XXXX service.
I will continue to make my payments on my existing mortgage but I want to stop receiving unwanted solicitations. I've tried marking their communications as trash online but that isn't helping -- and they will occasionally have legitimate reason to contact me via email on the existing mortgage so I can't block them entirely.
|
| 06/08/2017 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I has been a problem with quicken since we started the mortgage with our escrow payments. They analyzed my escrow account within 2 months of my loan started and they said because we live in the south they were doing us a favor so we would not lose our home to forclosure. As a real estate agent I 'm fully aware on how escrow account are done. It has been more tha n four y ears and still problems with my escrow. Today I received a bill for XXXX mortgage payments when my payment had already cleared my bank. They seem not to be working in a matter that is in compliance with the law and also very discriminatory comments on there service advisor part when I asked to speak to a supervisor none were able to answer my questions.
|
| 10/11/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I called Rocket Mortgage on XX/XX/21 to exit my forbearance which was set to end on XX/XX/21 .I immediately asked for Covid 19 Recovery modification. After being put on a brief hold I was told I qualified for a partial claim but not a modification. I asked the rep why I did not qualify for the modification which was supposed to help reduce p/I by 25 % .The rep said I didn't qualify, she didn't know why and she was sorry it wasn't anyone else that could help me because it is the " underwriting " dept who makes these decisions. According to everything I researched on te HuD.gov website I do qualify for the Covid 19 Recovery modification and basically I want why I was denied and not considered for the govt mandated program.
|
| 05/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I refinanced my home with my credit union, the title agency sent payment check XXXX over night to Quicken loans, they did not cash the check, then listed a 30 day slow pay with all three credit reporting agencies, witched drop my credit score almost 100 points, I am over 20 e-mail deep with quicken, and phone calls, the title agency has provided proof of the payment that was sent XXXX, with shipping number and dates it was received at quicken, and the final pay of was received be EFT, they acknowledged the pay off but wont remove the 30 day slow pay from our credit reports!
they just constantly push back making me jump through many process and never yet removing the 30 day slow pay that they received and did not cash.
|
| 02/11/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was applying for a mortgage online spoke to loan officer, who discussed verbally the rates of interest, but never verbally discussed the points they were charging. He said it was compay policy, in this case Quicken loans. While I believe there was written disclosure, the lack of discussion tricked me into believing that there would be no points. By the time I saw the closing docs it was too late and I had to proceed..
When discussing a mortgage with a prospective client, I believe that it 's imperative that mortgage officers verbally discus rates as well as points, a {$1500.00} charge on a {$120000.00} mortgage that I did not want to pay. I felt it was sleazy and disengenuos for not mentioning this in our discussions.
|
| 09/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Rocket mortgage would not provide a loan estimate upon request after submitting my application on XX/XX/XXXX. I requested multiple time for a loan estimate but they would not provide one. Even after getting an accepted offer on a property on XX/XX/XXXX, they would not provide a loan estimate until I provided the completed purchase agreement and other documents. For multiple days, they said they " do things differently '' and would not provide that loan estimate without the " required '' documents. They wouldn't even provide information on the estimated closing costs including origination and loan fees. I explained the 3 day requirement and the information provided by CFPB, and they sill would not give the loan estimate.
|
| 07/31/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
I phoned Quicken Loan Company in response to an extensive ad campaign that advertised HARP refinance, for which I know I am well-qualified. After three days, XXXX highly questionable sales people ( XXXX, XXXX, and XXXX ) not XXXX of them would talk to me about HARP refi. They tried very hard, with a ton of pressure, to sell me a program of their own with closing costs of $ XXXX. The technique is bait and switch, and I object to their failure to provide clear, factual information and their insistence on getting far too much personal information AND pulling a credit report before they would even discuss loans at all. They never did talk about HARP refi -- said the government charged them very high fees for those programs.
|
| 06/09/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I called Quicken loan about va stream line and was told misleading information.I asked the agent what is the credit score required to file for refinance and was told XXXXAfter my credit was ran he told me XXXX and when I asked why did tell me misleading information he hangs up on me.Not was ran and they sold my information to another company without informing me.
I filed small claims court case which is set for end XXXX because the broke law in California were a verbal agreement is the same as contractual. I called to file a complaint the was very rude to me.My wife credit was also approved without her consent the agent did not ask identifying information before was ran.All the information provided was was misleading.
|
| 04/08/2020 |
Yes |
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American, Servicemember |
|
Over a week ago, I started trying to get my escrow account reverted to me, I was told I could by, XXXX XXXX, and that she advised that I call the escrow department on XX/XX/XXXX to start the procedure. I called on the XXXX XXXX XXXX and I was told that I didn't qualify due to the VA Housing Admin. I waited till Monday and called the VA XXXX in XXXX, Georgia to see if this was the case, especially when they told me that the VA required a 720 credit score, very few veterans could meet that score!! The gentleman at the VA Housing told me that, no that wasn't a VA requirement and absolutely " NO '' the score is too high. I have a recording of the conversation with the VA Housing and also the information that he emailed me.
|
| 04/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
This complaint is in reference to the COVID-19 forbearance that was solicited to me by my mortgage company Rocket Mortgage in XX/XX/2020 I applied for a three month forbearance and it was approved. At the end of XX/XX/2020 they automatically extended the forbearance three additional months. I recently contacted them to let them know that I was able to make regular scheduled payments they said the only option I have is a loan modification because I live in the state of Texas and they do not offer payment deferral in the state of Texas. I am not accepting this loan modification and I am requesting a deferral of payments missed. I am being denied for reasons unknown by XXXX XXXX and other entities that I have contacted.
|
| 02/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/XXXX I requested information about a HELOC. I was contacted by XXXX XXXX on XX/XX/XXXX from Quicken Loans. I reiterated my requested for a HELOC, he asked for my SSN and pulled a credit report. He then proceeded to tell me that Quicken Loans doesn't offer HELOC loans. I informed him on XX/XX/XXXX that I was not interested in a mortgage and that I felt mislead by him and that I didn't appreciate having my credit report pulled when they couldn't accommodate my needs.
On XXXX I received a loan package from XXXX dated XX/XX/XXXX.
This agent is pushy and I would like to lodge a complaint against the practices that were used. I also do not want to be contacted by Quicken Loans for any marketing or loan offers.
|
| 04/20/2018 |
No |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American |
|
Trying to refinance our mortgage I found out today that the mortgage company is falsely claiming that we have missed payments in the past year to stop us from refinancing.. The mortgage is with Quickens Loans who boldly got away with having no judiciary responsibility to pay the taxes on our home and now they are attaching big payments to the mortgage and claiming we have missed payments this past year ... They claim they paid the taxes, but our escrow account is short so they are still making us responsible for the taxes ... They did not pay the taxes for 4 yrs ... which lead to this mess and we spent XXXX to an attorney who will not do anything now ... to help us resolve this issue..hopefully you can do something..
|
| 08/25/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
XXXX XXXX of Quicken Loans. Every time I come close to closing the mortgage loan.. He would come up with an document that he could have asked me for several weeks ago. I have a high credit score and he has asked me for a document on four separate closing occasions. Today close to closing he stated that 60 days of account activity were missing on my bank statements that I 've faxed to him two weeks ago. The bank teller printed out those statements and signed those pages. I have been going through this with him for almost three months. I have searched the internet for complaints. I found XXXX people who had the same problem with XXXX XXXX of Quicken Loans. There are many who had the same complaints about Quicken Loans.
|
| 12/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I had a loan with Quicken Loans ( loan 1 ) and then refinanced to a second loan, also with Quicken loans ( loan 2 ). I closed on loan 2 on XX/XX/XXXX, satisfying the obligation of loan 1. Payment on loan 2 was not due until XX/XX/2021.
On XX/XX/XXXX, a payment was drawn against loan 1 ( which was paid in full ). I did not have sufficient funds in the related account, given no payment was due on any loan I had with Quicken. The payment NSF and overdrew my related checking account. The transaction eventually did not settle. I cancelled authorization for autopay on XX/XX/XXXX on the fully paid loan 1.
On XX/XX/XXXX, Quicken attempted to re-draw the payment on loan 1, despite this loan being closed and paid in full.
|
| 09/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I refinanced my home mortgage with Quicken Loans on XX/XX/XXXX. The fund dispersement date was set on XX/XX/XXXX. I prepaid mortgage interest to Quicken Loans for that day. Quicken Loans did not send out the fund to my previous lender until the evening of XX/XX/XXXX. As a result, my previous lender, XXXX, did not receive the fund until XXXX on the next day, XX/XX/XXXX.
When I first called Quicken loans about the issue, the representative told me the fund was sent out at XXXX on XX/XX/XXXX. In subsequent convesations, Quicken Loan was no longer willing to tell me at what time of the day the fund was sent out.
Quicken Loans has refused to refund me the interest for the day of XX/XX/XXXX, in the amount of {$42.00}.
|
| 09/23/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied for a refinance through Quicken Loans. I provided all the documents requested by their initial loan originator. They pulled my credit, received my XXXX and last two years XXXX and recent paycheck studs and I met their requirements to complete an application. They asked me to pay {$400.00} up front for the appraisal. I did. They locked me in with an agreed upon interest rate. I went through the entire process and was about to close when they decided that they were not comfortable my current job status as an contract engineer and at that time wanted to see that my contract would not end for another 3 years, even though I was a XXXX employee and provided that information upfront. I want my {$400.00} refunded.
|
| 08/13/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I am new to selling a home and buying a new home. The mortgage lender did not disclose the need to supply an additional large amount of money to close my loan. I often reached out to ask why each XXXX disclosure seemed wrong. I was continually assured the cost to close would be as discussed when all the numbers were entered from the underwriter. The company has tried to say I knew all along. I have never received ( after repeated emails, phone calls, etc ) offering an explanation. I have only been told they are sorry but I am short $ XXXX to close. The company continues to try to bury their errors by increasing my loan amount and still requiring an additional $ XXXX to close. No accounting has been offered to me.
|
| 07/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
Rocket Mortgage ( Quicken Loans ) gave me a pre-approval to buy a condo in XXXX XXXXXXXX XXXX XXXXXXXX XXXX the buyer of this condo accepted my offer back in XX/XX/XXXX. After months of waiting for a closing ( closing date was supposed to be XX/XX/XXXX ) they called me last Friday to tell me that they received a questionnaire from the HOA at the resort and because there are rentals at this resort Rocket Mortgage declined my mortgage. This questionnaire to the HOA should have been done prior to my pre-approval and my mortgage acceptance.
I have been paying rent on this condo since XXXX waiting for closing and I spent {$5000.00} to move from XXXX NY and now I might have to move because buyer is tired of the wait.
|
| 07/11/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
XX/XX/23 I contact Rocket Mortgage verify XXXX amount for new small house purchase building. Service rep verify. Then XX/XX/23 I called Rocket Mortgage service financial to get mortgage rates lesser than current mortgage rates and the small loan I could use from equity. XX/XX/23 I was told from Rocket Mortgage service rep not financial services I don't have equity for small house building. I asked for a call back I reported to FTC the harassment service employees give me when I call to verify Acct mortgage status of mortgage payment because money stolen and payments not applied. This does effect my credit score and purchases with credit company and using my credit to do business as XXXX and personal working.
|
| 10/21/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I submitted an online application to Quicken Loans Rocket Mortgage and the application indicated they were going to run a soft credit pull however when checking my credit report a few weeks later it showed as a hard credit pull. When I called the company and spoke with the Client Services department they indicated theres nothing they can do and that they have a disclaimer about a hard credit pull during the application process. I tried to recreate the application process to take a screenshot that the online portal clearly indicated soft pull however their website completely changed and now theres a disclaimer about credit being affected however it still does not clearly indicate it is going to be a hard pull.
|
| 09/30/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Numbers on final LOAN ESTIMATE ( for property taxes in particular ) went up by more than 50 % from original LOAN ESTIMATION when we decided to proceed. New LOAN ESTIMATE added over $ XXXX to estimated monthly costs ( a rise of over 50 % ) and put the house out of any price range and budget my wife and I would have been comfortable with. We do n't know what recourse we have for such drastic changes, including stepping away from the home purchase, but do n't want to be held liable. We are now stuck between moving forward and buying a home WE KNOW WE CA N'T AFFORD or backing out and losing all our payments so far and risk a lawsuit from the Seller. Loan is with Quicken Loans. Taxes are with XXXX XXXX, Michigan.
|
| 09/23/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I recently obtained a mortgage on a parcel of land and an existing house thru Quicken Loans. The land is part of a subdivision and tax information wo n't be available until the next tax roll assessment. Until that assessment is complete, I pay out of pocket to the original owner of all of the parcels, my share of the taxes. What Quicken is doing however is forcing me to make Escrow payments equal to the tax of all of the parcels knowing that the amount is incorrect and significantly overstated. What I am told is that absent having the specific amount for my parcel, they can collect the amount of all of the parcels. And yes they know this is in error and acknowledge that it is in error. That defies all logic.
|
| 10/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Rocket Mortgage ordered an appraisal for my refi application. The appraiser was shady in reaching out to me to schedule an appraisal, changing the appointment multiple times and sending me confirmation texts back to back for odd times. I never spoke with the appraiser or company owner, just the administrative assistant. Rocket never answered my complaints about the appraiser. When the appraiser did finally do the job, the estimate came in MUCH lower than a prior independent appraisal done two weeks before. Rocket Mortgage would not proceed with my refinance, would not hear my complaint, and would not consider ordering another appraisal. I am directing my complaint to Rocket Mortgage and XXXX XXXX XXXX XXXX.
|
| 11/29/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American, Servicemember |
|
my mortgage is with Rocket mortgage in XXXX, I scheduled two ( 2 ) payments in XXXX of XXXX on ( 2 ) different accounts. One ( 1 ) went through and the other did not because the withdrew on the wrong account. I placed many calls and explained their mistake to a XXXX member, causing overdraft fee from my bank and their company. All I asked for was reimbursement for the fees that were not my fault. They can not do so, so I told them I would not make the XXXX payment until they do. This resulted in nasty letters and representative show up at my doorstep to see if I still lived there. I would like to know how to stop this harassment. I'm willing to make XXXX payment, they took the XXXX payment with no problem.
|
| 11/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Failed to complete employment verification in almost three months since I started loan application process. For two months we went back and forth about verifying and even though I told them several times they were contacting the wrong employer for verification they continued to make the mistake. I withdrew my application from the sheer amount of stress it was to deal with this company. They acted like my job and income was fake, not satisfied with loads of documents I sent them. Every time I talk to one person they want me to contact different department. Total lack of communication on their end. I am still struggling to get my good faith deposit returned to me. NOTHING ''quick '' about this quicken loans.
|
| 09/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I recently refinanced my home and closed on Thursday XXXX XXXX. I was supposed to receive fund disbursements following the closing and I've yet receive any funds. I have spoken to XXXX, XXXX XXXX XXXX and Rocket Mortgage as they are the parties involved. I have attempted several calls with messages and sent emails to XXXX 's dispersement representative XXXX XXXX and He has not responded to my concerns. It is approaching 2 weeks and I have a mortgage due with the prior mortgage holder that has not been satisfied and paid from XXXX. I need a resolution ASAP as XXXX, XXXX XXXX XXXX and Rocket Mortgage appears NOT to be concerned. Please help with getting a complete resolution regarding this matter..Thanks!
|
| 11/05/2018 |
Yes |
|
|
|
Web |
Servicemember |
|
My mom was doing a refinance on her house with a va rider and I signed attorney in fact on loan on XX/XX/2015 then the next day XX/XX/2015 I canceled the refinance quicken loans accepted the cancellation and so did the va loans in Az well my mom passed away next thing I know I get a payment statement in mail I call quicken loans and told them the refinance was canceled on XX/XX/2015 I was still within the three day cancel period.
They tell me Im liable for loan cause I signed attorney in fact. They tell me well since we know your mother is deceased we will transfer grant deed to your name. So they told me this in XX/XX/2015 they didnt keep there word they foreclosed on the house after I had paid payments
|
| 06/23/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I called Rocket Mortgage to inquire about a HELOC and specifically asked them not to run a hard inquiry on my credit, but only give me general information. While on the call I got an alert from XXXX XXXX and from XXXX that there was a hard inquiry on my credit about a mortgage refinance. I then asked about it and the representative lied and said he didnt run a credit check. I then read the alert to him out loud and he then admitted to doing to and said he was doing me a favor. I asked for his boss and he put me through to his director who said he would look into it, and call me back the next day. He hasnt called me back. He also claimed he could and would undo the hard inquiry, but didnt do that either.
|
| 04/01/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
My home is in NJ. Im in a union and during COVID last year we were shut down for a period of time. I did not want to have a negative relationship with my lender so I avoided forebearance. I struggled to make the payments but kept them to a few days late. On one occasion it did go 60 days delinquent. As soon as possible, by XX/XX/2020 I brought the loan current with neither Quickens nor governmental assistance.
I was under the assumption that during COVID the lenders were giving some flexibility and were not reporting borrows delinquent. Quicken Home loans has destroyed my credit with 6 months of late payments. Why? What did they accomplish other than to prevent me from acquiring a lower mortgage rate.
|
| 03/14/2021 |
Yes |
|
|
|
Web |
Older American, Servicemember |
|
I was approved for the mortgage loan for {$300000.00} and documents signed and sent back to the office and disclosures and mortgage payments plan to be setup with the Quicken Loans company in spite of credit score. After time a problem rejected for unfounded reasons. Discrimination against me! Now resort to the Rocket XXXX affiliated with the Quicken Loans company. I signed the contract and my real estate agent XXXX email address is waiting for the process to be completed by the company. I inquired to the Civil Rights Commission and other government offices. Now still homeless and seeking loans, credit cards to live comfortably for food, etc. No transportation to get where I would like to if a distance.
|
| 01/28/2017 |
Yes |
- Consumer Loan
- Installment loan
|
- Shopping for a loan or lease
|
|
Web |
|
|
XX/XX/2015 I had applied for a loan with several lenders, one being Quicken Loans for money to build a house using land that I currently own and live on. In the course of the conversation I was treated fairly and basically told I had the loan but towards the end of the conversation I mentioned we own some XXXX not really thinking it had any reference. I was then told that the loan is denied as they ( quicken ) do not make loans to XXXX? I explained that we do not make a living from XXXX, we just have more or less a hobby..some XXXX and XXXX.
Is this a legitimate reason for determination : I later received a written letter stating reason was unacceptable property type. My credit is excellent by the way.
|
| 03/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American, Servicemember |
|
Hello, Our mortgage company Rocket Mortgage has been a problem from day XXXX. That was in XXXX XXXX XXXX they lied about time frame of getting done etc. Now after Hurricane Ian hit they've been awful. Our insurance company was great, we need a new roof ( waiting due to material s ) lanai fixed and new whole house generator. We had lanai fixed and generator .fixed. XXXX continues to hold the funds and will not release our money. they sent someone to take photos then still will not release money. now they sent a letter questioning the integrity ( rating ) of our insurance company which makes no sense! All the while they are holding our money and we are having to pay interest on credit! Absolutely insane.
|
| 06/21/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I financed my house with Quicken Loans and Allowed them to run my credit twice yet I have 8 credit inquiries from this company disguised as other companies such as XXXX XXXX on XX/XX/XXXX, XXXX XXXX XXXX on XX/XX/XXXX and XX/XX/XXXX, and as XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. While the dates in XX/XX/XXXX I admit to because I was trying to buy a house and, XX/XX/XXXX when i let them check it for a refinance opportunity, the rest were not authorized. I spoke with them regarding this situation multiple times and was told that even though they have no proof that i gave them permission to run my credit that they would not remove the inquiries because they didn't have to.
|
| 06/01/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Today XX/XX/2023, I received a random text message saying welcome to XXXX Mortgage as of XX/XX/XXXX we will be the new mortgage service provider for your account which was held with Rocket Mortgage. It is my understanding that I am to receive a 15 day notice from the new mortgage servicing company and a 15 day notice from my current mortgage servicing company regarding the sale of my mortgage. I have received nothing from either company and supposedly the transfer takes place tomorrow. I have no information on new account numbers, how to access mortgage information, how to pay mortgage, status of escrow account et cetera. I do not know if the text message is a scam as I have received nothing official.
|
| 08/23/2018 |
Yes |
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I was called by Quicken loans because I had used their mortgage calculator online. I told them I couldn't talk because I was busy with my daughters, they asked when I could talk, we agreed on a time, they continued to question me, I informed them I was just playing around with numbers, I was not sure if I wanted to buy a house, and if I did it wasn't going to be for at least 6 months. They asked for my social security number, I asked if they were doing an application, they said no, I gave them my number, and within an hour or so I got a notification that they had approved me from a loan, and one from XXXX saying that I had a new hard inquiry. They did not have my permission to pull my credit report.
|
| 10/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Did a phone application to refinance with Quicken Mortgages. Rep initially misrepresented or understated rates and costs of mortgage in order to obtain my approval to get my credit report. Then after the application was processed, the details of the loan were misrepresented and the rep would not provide the actual details in writing unless I agreed 100 % to accept the loan. I did not agree and asked several times to receive the details in writing. The rep agreed to send them but I only received my credit report.
This seemed like a typical high pressure bait and switch sales approach. I do not think this is appropriate for mortgage sales and it does not help the companies reputation or reputability.
|
| 04/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX and XX/XX/ I made a partial payment of {$500.00} & {$500.00} towards my mortgage. It was applied to my escrow account versus my regular mortage payment. I received a letter in XX/XX/XXXX stating that my mortgage payment was 30 days late and would effect my credit score. I immediately called and tried to speak to someone to clear up the error. I was Not 30 days late it was just on the wrong account. This has had a major impact on my credit and I have not been late prior to this incident. Im contacting you to reverse the 30 day late on my credit report due to it being misplaced to my escrow account. It has been corrected and applied to the right account, but its stll effecting my credit.
|
| 08/31/2021 |
Yes |
|
|
|
Web |
|
|
On XXXX XX/XX/XXXX I applied for a refinance with Rocket Mortgage XXXX # XXXX. I was advised that I would receive a refund for {$500.00} for my good faith payment and XXXX towards closing costs. I closed the mortgage on XX/XX/XXXX and noticed the XXXX was put towards my closing costs instead of being refunded to me as previously stated. Additionally, I did not see that the lender applied credit for XXXX as previously stated on the closing disclosure. I called Rocket on XX/XX/XXXX to voice my concerns and was informed that I signed the documents and there's nothing that can be done. I feel that there are concerns regarding UDAAP and I was misled and would like the CFPB to investigate what transpired.
|
| 08/06/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied for refinancing home loan with Quicken. To reduce payments and pay some bills. I went through months of providing information and talking to many different people who were to take you to next step. I was told this the answers would be quick. After furnishing all information sometimes twice and paying fee. Getting appraisal, Title and Insurance. Told closing would be set in next 72 hrs. I took off work and then nothing from them. I contacted them to see what was the delay and was told loan was denied. I spent so much time effort and fees ans was given every assurance this would close then just be told " denied '' I 've written and complained asking for explanation. Ive re none. Please help.
|
| 11/01/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
my Mother passed away suddenly. In the process of dealing with her financial affairs we discovered a redo of a mortgage with Quicken/Rocket mortgage.
I have spent over 10 hours trying to reach a representative.
The terms of the loan are absurd as well as the fees associated the loan.
I find it troubling they would grant a XXXX year old a 30 year mortgage.
it is impossible to talk to them and when I stated I would fly to XXXX finally someone called me back. I pleaded with her for a fee reduction and she stated not policy.
We have given them way too much personal info IE : 2 death certificates first one they lost Each one cost XXXX USD. My family is not rich and these practices are deceitful.
.
|
| 01/16/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
We obtained a Quicken Harp loan about a year ago when rates were down. We are XXXX and had an ARM mortgage that was going down in years and up in payment amounts. Timing was important to us to refinance so we chose to go with a Quicken HARP loan based on their TV ads and excellent rating. At the time of processing the loan we thought Quicken did an excellent job. Now 1 year later we feel we were taken by Quicken as far as the interest rate they gave us. We had and still have an excellent credit rating. We just want to warn Quicken loan applicants to be aware to make sure of the interest rate they give out. We asked for a lower rate but they said we did n't qualify, do n't settle for less as we did.
|
| 01/09/2016 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
Quicken Loans advised me to remove a disputed account out of dispute and into active collections as it was my only option. Within in that time frame 2 days prior to closing Quicken pulled another Hard Inquiry on my credit report without my authorization and it caused my score to drop XXXX points below their acceptable score. This caused our down payment to increase by 1.5 % roughly {$3000.00}. They refuse to honor our original terms and down payment, they also refuse to provide my credit report as I am showing a different score than what they are reporting. We may possibly lose our home or it will cause our locked rate to be extended causing our interest rate to go up costing us a lot more money.
|
| 12/31/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
XX/XX/2020 I placed several calls to Quicken Loans to obtain my payoff and chatted with a representative as well. This process wasnt unacceptable at all. I requested to speak with an executive several times and was never transferred nor was a call back received. The staff was rude and clearly required more training. I still have yet to receive my payoff despite the closing occurring on XXXX and the fact that Quicken is paying themselves to close the loan there is no reason I was unable to obtain the payoff. I spoke with Jalen, XXXX, XXXX, XXXX XXXX This is not acceptable and moving forward I will not conduct business with quicken again nor will I have my mother move forward with her mortgage.
|
| 08/25/2020 |
Yes |
|
|
|
Web |
Older American, Servicemember |
|
In XX/XX/XXXX I applied for a VA loan from Quicken Loans. Appraisal was good for {$99000.00}. I wanted to borrow {$79000.00}. Right in middle of the process, Quicken told me I could not be eligble for a 2nd VA loan. So they gave me an FHA loan for {$76000.00} with higher interest rates and {$5500.00} on unnecesary closing costs. I called it bait and switch. Loan # was XXXX. I then reapplied for a VA mortgage in XX/XX/XXXX with XXXX XXXX XXXX and to my surprise and joy was deemed eligible for a VA loan in amount of {$91000.00} with my appraisal of {$110000.00}. My VA loan # is XXXX. My complaint is with Quicken because I feel they erred and owe me some damages at least in amount of {$5500.00}.
|
| 09/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Rocket Mortgage by Quicken Loans denied my loan application because of stated reason that I was ineligible for a loan. The date of this correspondence was XX/XX/2019. This reason sounded strange to me because my FICO score is over 800. When I complained to Quicken loans Client Relations department, I was sent an email on XX/XX/2019 stating that they are unable to provide me with a pre-approval letter because I did not provide my realtor 's email address. The correspondence went on to state that Quicken loans " ... need realtor information in order to move forward with a purchase approval, to ensure that we have strong communication with all parties involved and provide a smooth experience. ''
|
| 04/04/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
It is high time credit providers should be able to provide interest rates on mortgages without the need to pull ( ding ) credit or do a full underwriting to do so. The major factors of credit score/LTV/terms requested style ( fixed/variable and maturity ) should be more than enough to quote current interest rates without playing the games of requiring all information thereby locking the borrower in to using them as the provider. It is just a sales game and needs to stop complicating the process. Providers need to set themselves apart and make themselves preferable via the service they offer rather than trying to handcuff borrowers via the request for excessive information and credit dinging.
|
| 04/26/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I approached Quicken Loans to take advantage of their refinance offer but at the end, Quicken could not offer a better interest rate than my current one ( 4.625 % ) and wanted to charge {$6000.00} in closing costs. Why would anyone trade their current mortgage for another with the same terms in exchange for a hefty fee? The Quicken Loan rep insisted that this was a good deal, which it isnt, and I feel Quicken Loans is trying to take advantage of me because Im a senior citizen. They made false promises of a lower rate that simply could not deliver, and are marketing these refinance loans to cash in on the closing costs without offering anything or value in return. Its a scam on the elderly.
|
| 07/06/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
Weve been swindled by builders and lenders before, basically lying to get our personal information. XXXX XXXX took our deposit in 2007 and sold the house to another buyer, no explanation. I had to demand my money back. Now we are trying to just buy a small condo in Florida. My husband is a XXXX contractor making $ XXXX a year. Quicken loans gave us a bad time, and asked for the password to our bank account, then accessed the camera on our XXXX, and was secretly video recording us without our knowledge. We caught them red handed when the agent asked who he was speaking to. I told him he was speaking to my husband, and he said no Im speaking to you. He was watching me. Im sick of the XXXX
|
| 02/24/2017 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I attempted to refinance with Quicken Loans, after 4 months my application seem to be stalled somewhere within the company.
After a lot of fighting, I am presented with a redisclosure packet that has terms that are not even remotely close to the terms originally offered - points added, lender credits removed, closing costs not paid by lender - despite having perfect XXXX credit, more than 60 % equity in my home, and {$250000.00} in annual income backing a $ XXXX loan.
I believe they are in violation of 12 CFR 202.9 of the ECOA, due to not notifying me of an adverse action for 30 days, along with various portions of TRID, due to removing lender credits without giving a specific reason.
|
| 04/25/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have complained and disputed these charges multiple times and I will continue to as long as they remain in my credit. This company lied from the beginning to get my business then reported over {$1400.00} late for XXXX that they failed to discuss with me first because I couldve very easily handled it. Now they are ruining my credit by continuing to report late payments. I requested to lower payments for a few moths before I got behind in payments to avoid getting behind and they allowed me to only to report that I am late on my credit and continue to damage my credit. Everybody complains about this companies disgusting behavior and nothing is being done about it. This needs to stop now.
|
| 07/19/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
Rocket Mortgage lured me in with low-interest promises, then delayed the closing multiple times for a number duplicate requests and calls for documentation they already had. Then the mortgage broker failed to return my calls and correspondence about their rate-lock guarantee. As a XXXXXXXX XXXX citizen who is recovering from a XXXX, this business took advantage of me. Their deceptive marketing practices are well-known by now, why isnt anything being done?
This company is damaging my quality of life, taking all of my financial information yet never giving enough information. They have me share information and dont even give a mortgage account so they can change the terms as they desire.
|
| 08/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I usually pay My mortgage in payments in small amounts threwout the month because I don't usually have the total amount of the monthly payment since my fixed loan payments ( that I was told would not change ) got raised XXXX XXXX I couldn't get the hole amount to them one month and after which they told me that they wouldn't accept partial payments anymore. But yet still wanted me to pay them. In other words they tell me they want payments but then won't accept my payments. This is a blatin attempt to steal from me. It's wrong I've told them this several times. That added to undo stress caused by the extortion threats and harassing phone calls. I fear I may have to seek legal remedies
|
| 12/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Loan advisor provided false information over phone on recorded line and pressured us to sign incorrect documents.
XXXX XXXX ( XXXX XXXX ) of Rocket mortgage repeatedly stated terms of loan, particularly the total loan costs ( boxes XXXX ) of {$2300.00}. What he failed to disclose ( despite being asked multiple times ) was that there was an additional charge of {$1500.00} points. We discussed this extensively by phone and he repeatedly did not disclose the points, despite being explicitly asked what the total loan costs were.
He then provided incorrect loan documents and encouraged me to sign them saying they can be fixed later. Subsequently refused to honor the original terms.
|
| 08/22/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
I contacted XXXX re : list of lenders for home refinance. Several cont-tacted me, including Quicken Loans. I told them I was shopping around for a re-finance loan and they gave me information. I specifically told them I was notready to do anything just yet. I did NOT apply for a loan, or indicate that Iwould at a later time. When I checked my credit report I saw their inquiry onmy credit report. My understanding was that my inquiry of rates would NOTbe reflected on my credit report, and none of the others were. I contactedQuicken and was told if they had my ssn # and dob they could check mycredit. If they do, why was theirs shown as a " hard '' inquiry? I do not believe itshould be.
|
| 10/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I purchased my home in XX/XX/XXXX. I financed the mortgage with Rocket Mortgage ( Quicken Loans ). I always pay on time, I have never missed a payment or paid late. On XX/XX/XXXX I applied to refinance my mortgage in an attempt to lower my interest rate.
Rocket Mortgage said they were unable to approve my loan because I owe past due child support. I explained that I have a court approved child support order to repay the past due child support in monthly installments, but Rocket Mortgage said they were still unable to approve my application.
I want to know if a bank can legally deny a loan application based on past due child when the child support is being paid per court order?
|
| 05/11/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
This company during a phone conversation asked me for personal information like birthdate and Social Security Number. What is unethical is that I was told by the mortgage representative we were speaking on a secured line. I am a XXXX XXXX XXXX XXXX XXXX ( XXXX ) and the phone line is NOT secured. This practice is performed by many financial institutions and they really need to adopt a hybrid approach of getting the information. Like having the applicant go to a secure online site to provide the requested PII. This practice of telling people they are talking on a secured line is one of the reasons people have their identities stolen. Please, please change this horrible practice.
|
| 05/29/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
Rocket Mortgage is violating the federal CARES ACT for those ill with XXXX. They told me my forbearance ended and that I needed to pay the full amount lump sum. I asked why they weren't honoring the paperwork they sent me, saying I could pay the amount at the end of the loan, as reiterated by the federal CARES ACT. They gave me two options, that I refinance in which they receive {$120000.00} or I pay lump sum. They are violating the FEDERAL CARES ACT. I am sick with long XXXX and am requiring major XXXX due to XXXX caused by XXXX. Violation of the federal law. I want them to be held accountable for violating FEDERAL CARES ACT. I have kept all paperwork showing this violation.
|
| 11/28/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a mortgage refinancing through Quicken Loans. The approval letter is dated XX/XX/XXXX. Talked to XXXX XXXX he told me I was approved. All I had to do was send them a good faith deposit of {$400.00} and it would be refunded when my loan was processed. On XX/XX/XXXX I received a letter saying I was not approved. I XXXX XXXX and ask for my refund of my deposit. He then told me I would not get it back because it was for the appraisal. I told him he misled me. I contacted Quicken Loans many time for my refund with no results. My loan # XXXX. I have XXXX after this happend and there is thousands of people they have scammed people out of money this way. Please help me.
|
| 03/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
On XX/XX/2021, I spoke with Quicken Loans about mortgage options. To my knowledge, At no time was I told or informed that quicken loans was going to pull a credit report. I did not sign any document giving them permission to pull credit report. Furthermore, quicken loans pulled a copy of my wife 's credit report without her knowledge or permission.
I complained to " loan executive '' XXXX XXXX & he claims that he has on a taped phone call ( illegal in state of Florida ) a conversation giving him permission to pull credit report.
I demand that this company be prosecuted to the full extent of the law & that their license to peddle loans in the state of florida be revoked
|
| 12/09/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I initiated an inquiry regarding a refinance with a local broker. We were in the early stages of the process and apparently he forwarded my application to Quicken Loans. I subsequently cancelled the transaction without ever moving forward however Quicken Loans continued to order payoff statements from my mortgage company after the transaction was cancelled. I never worked with XXXX nor did I authorize them to request these payoff statements. This caused me to incur 4 charges of {$30.00} each for a total of {$120.00}. I have reached out to XXXX on multiple occasions and they refused to investigate. They also refused to provide copies of the authorization they claim to have.
|
| 05/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Tried and thought we were approved for the deferment online. The website stated we were approved. One week later they sold our loan and stated our next month payment was due to the new company. I received an email asking to pay the current months bill but the website said I was approved for the deferment and we had a new mortgage company so I ignored the email. I have never been late and when I saw that they reported it to the credit companies they stated in a chat that others thought they were in deferment too and they ended the chat. I called and they said they couldnt fix the reporting and basically sorry about your luck. This is complete nonsense in a time like this!!!
|
| 07/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I called Quicken Loans to request a payoff amount on my loan. I was told there would be a {$35.00} fee. I explained that I have been a customer for 5+ years and had refinanced this loan through Quicken, would they be able to waive the {$35.00} fee? They said no. I have been diligent and saved enough money to pay off this loan to be debt free and have Quicken Loans out of my life forever and they hit me with yet another way to collect more money from me. I realize they are in business to make money but how about congratulations on paying off your loan. No. {$35.00} please. Ridiculous. Oh well, I'm on my way to achieving millionaire status and not having a mortgage payment.
|
| 11/09/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
On XX/XX/2020 I was contacted by Rocket Mortgage to get my mortgage refinance started, he told me I should close in about 1 month. I submitted all of the paperwork they wanted via their mobile app. I submitted a poor review of their company on the XX/XX/XXXXwebsite and was contacted again by Rocket Mortgage. I was told that I would now close on XX/XX/XXXX. Last week they contacted me again, saying that they were not able to get in touch with my home owners insurance company for a couple of days, which my insurance company is XXXX. Today is XX/XX/XXXX and I have still not closed, I started this process almost 1/3 of a year ago and my patience is gone with this company ...
|
| 03/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
My husband and I are getting divorced. I refused to sign the documents as he wanted to refi. I contacted Rocket Mortgage and explained the situation. Then XXXX XXXX contacted me after the title company called to set up a notary. I again stated that we were getting divorced and can not make any changes until it is settled. They said they understood. Somehow he refinanced and received received {$68000.00}. The loan closed XX/XX/2021. Now Rocket Mortgage is contacting me to back date and sign. I told them what they did was non compliant and I would not be signing anything. I want them investigated especially my loan. I never signed and he should have never received money.
|
| 11/09/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I received an offer from Quicken Loans advertising to match or beat any mortgage loan offer, or the company would provide a {$250.00} Visa Gift Card. Quicken Loans refused to honor their advertisement. They provided a home loan estimate that was substantially inferior than a loan offer I received from XXXX XXXX, a rival home loan lender. I provided the competing estimate to several loan officers at Quicken loans, and was repeatedly informed that they would not match or beat the offer. At that point I was " passed around '' to several Quicken Loans employees who promised to provide the {$250.00} gift card, but never did. This was essentially a " bait and switch '' scam.
|
| 12/21/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Yesterday XX/XX/2018 at around XXXX XXXX PDT, I received a call from Quicken Loan so they can provide me information about a possible refinance. The employee name who called me was XXXX XXXX. His number is XXXX. XXXX asked me a couple of questions about what my intentions were for the refinance and how does my credit look like. I told him my intentions and told him my 3 credit scores. Then I had to jump to a meeting and told him I will call him back to continue the discussion. About an hour later, quicken loans does an hard pull on my credit report and dropped my score by 3 points. There was permission from me to run my credit and no authorization was given to do that.
|
| 01/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2022, I got a call from XXXX XXXX at Rocket Mortgage. I believe he found my number because my credit report had recently been pulled because we are working with a Mortgage Broker. He told me that he had received an application, which I assumed had been submitted by my mortgage broker. Based on his verbiage, I believed that he was working with her. I messaged my mortgage broker during the call and she said that was not the case. This was after I had already given him some information including my SSN. It appears that he pulled a credit report. I requested that he cancel my application. I received an email from XXXX that he ran my report without my permission.
|
| 07/12/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I Sold a home via an assumption on XXXX XX/XX/2022 to an other Veteran all docs where signed with notary. I was payed on XXXX XXXX XXXX when wire cleared.
The deed recorded on the XXXX of XX/XX/2022 with XXXX XXXX in Arizona.
I had payed XXXX note. I stared receiving Emails and letters from Rocket mortgage. I spoke with them on the phone and via email regarding home insurance and XXXX monthly payment. On a home that was sold and keys where given to the new owner.
on the XXXX XX/XX/2022 my Credit monitoring showed that my score dropped significantly and I had a missed payment. I have all closing docs and viewed deed via XXXX XXXX web site. I also spoke with title.
|
| 07/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I called quicken loans on XX/XX/XXXX to get pre-quailfied for a home loan. I explained that this is going to be an investment property and I was needing a loan for {$80000.00} I told him my whole plan and he said let 's pull your credit.
He pulled credit report and said everything looked good with you and your wife but, unfortunately we can't lend out that amount for an investment property due to it being too little. They would not go less than $ XXXX. I disputed my credit inquiry and they came back and said that we would give you {$75000.00} but unfortunately your wife 's credit is to low.
Quicken loans is coming up with every excuse on why we are not approved.
|
| 10/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
I contacted Quicken Loans for a home mortgage loan and was quoted an interest rate of 2.99 % with no fees charged by the lender. Even though I could n't tell the Estimated Closing Costs contained a XXXX % origination or points charge, I signed the form anyway. I have complained to Quicken Loans that I was not informed of paying points. I have asked them to produce the recordings of my conversation with their loan officer where he fully explained that I was paying points. They have not provided such confirmation. I must pay it to close but want them investigated for predatory practices. If they do this to me, I 'm sure they do this to numerous individuals. Thank you
|
| 05/22/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I recently purchased a home. Throughout the process I was aggressively steered towards unhealthy loans b y Quicken Lo ans and XXXX XXXX XXXX . Those two companies pushed me towards high APR FHA loans with the lowest down payments against my very strongly worded in terests in paying a higher down p ayment. The loan officer I spoke with at Quicken Loans seemed to make a specific effort to avoid discussing the APR of the loan she wanted to push other than over the phone. My overall mortgage shopping experience greatly concerned me, especially when put in the context of the anti-steering disclosure I eventually received at closing of my conforming mortgage.
|
| 06/07/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
THE WORST EXPERIENCE WITH A LOAN COMPANY, BAIT AND SWITCH, COST ME A XXXX APPRAISAL FEE OF MORE IN LOAN SERVICE FEES AND MADE ME PAY OFF CREDIT ALL TO FIND OUT I DIDNT QUALIFY FOR LOAN THE PROMISED FROM START AND TRIED TO PUT ME IN A LOAN TO BENEFIT THEM AND PUT ME BACK MORE IN DEBT, THIS MORTGAGE COMPANY HAS TONS OF COMPLAINTS CHECK THEM ON XXXX THE HAVE A BUNCH OF COMPLAINTS DOING THE SAME THING TO ME THE BAIT AND SWITCH YOU MEANING THEY TELL YOU WHAT YOU WANT TO HER AND AFTER YOU INVEST MONEY TURN THE LOAN AROUND TO SOMETHING THAT DOES NOT HELP YOU AT ALL KNOWING THAT THEY KNEW IN THE FIRST PLACE THEY COULDNT PROMISE YOU THAT AFTER GIVING THEM ALL THE PAPERWORK
|
| 02/12/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
My wife received a piece of mail from Quicken suggesting we refinance our mortgage to a higher rate and extended term. Yes, we could save more on our monthly payment by doing so ; however, I could not find anywhere in the letter where they indicated that this would result in our paying more interest over the life of our loan. And after doing calculations on my own, it looks like it would be XXXX upon XXXX of dollars more. Maybe I 'm overly sensitive at this time due to the buzz around Quicken 's Rocket Mortgage ad during the XXXX XXXX, but I 'm really getting fed up with Quicken 's aggressive marketing tactics that seem to go against Truth In Lending principles.
|
| 05/22/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I spoke with the supervisor of public relation at Quicken Loans to resolve my refund issue. I was charged for an appraisal. the VA doesn't require an appraisal and when I spoke to the public relation they mention they aren't at liberty to disclose the VA doesn't require the appraisal. We as consumers are hoping the mortgage companies give accurate information to best work for the client. It was misleading to know that they added on the appraisal and I was under the knowledge that it was a requirement. I signed documents to say I understand but they mislead me to believe that this is also the requirement of the VA to offer an appraisal for a refinance on a home.
|
| 03/31/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
COMPLAINT : I submitted the required {$990.00} prior to the XXXX of the month each month since inception as well as an additional {$350.00} per week to expediently repay the loan. I attach all statements commencing XXXX to XXXX indicating that all payments stated were made and received. Despite paying over double the requires monthly payments, Rocket Mortgage failed to timely apply the funds, misapplied the money received, sent statements requesting payment in excess of the amount due, levied improper late charges and sent statements with loan activity details so complicated that even a CPA could not understand how the money received is actually being applied.
|
| 07/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX, I purchased a conventional loan through Quicken Loan, the loan was purchased by XXXX. I applied and was given a loan foreberance through XX/XX/XXXX.
I asked Quicken Loans to verify I had enough funds in my escrow account to cover taxes and insurance during this period, and provide a vehicle to make payment directly into my escrow account to ensure taxes and insurance are covered during the foreberance period.
To date Quicken Loans now my loan servicer will not provide any answer in regards to my escrow account, if enough fund are avaiable to cover taxes and insurance and had blocked me from making direct online payment into my escrow account.
|
| 09/19/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XX/XX/2020 I spoke to man that worked for quickened loans, we came to a halt because I didn't have my w2s handy so we agreed that I would get those documents and call him once I did, during out phone conversation he never once asked what my credit was let alone ask permission to run my credit score. Tonight I received a notification that I got a hard inquiry by him again without even talking credit or permission. I would only authorize someone to run my credit if I know the deal was going to progressive and had all documents needed. I would like to know what to do next because I feel this is very unprofessional and against the law to do that without consent.
|
| 05/10/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
While out of state for graduate school, I experienced financial hardship due to the pandemic. Therefore, I entered into forbearance beginning XX/XX/XXXX. During the active forbearance period, Quicken Loans sent a company to my home to " secure '' it around XX/XX/XXXX. During this securement process, the company damaged my property. Now, Quicken Loans has made me financially responsible for almost {$3000.00} in fees related to the securement and takes no culpability for sending a company to my home that damaged my property. Additionally, they provided no explanation or receipts for how the fees were attained nor did they try to mitigate the financial burden.
|
| 02/08/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I am writing you to report a TILA/RESPA violation regarding Rocket Mortgage. Per the regulation see information below from CFPB webinar and the CFPB small entity guide no online application can require information other than the 6 pi eces of information that constitutes an application. Rocket Mortgage asks me all 6 pie ces of information and required more information without allowing me to continue to submit an application. I really hope that this is stopped because it is a violation and they are at a competitive advantage in setting their system up illegally. Pease see the screen shots and regulatory information provided below to support my findings.
|
| 03/02/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have been hunting for a company that will improve the first time homebuyer mortgage. I have been employed for 10 months with a recruiter/temporary employment agency that has worked with XXXX XXXX XXXX XXXX 30 years. I have been offer and conditioner employment. The underwriters will not except my application because of the nature of the company that I am working through at the automobile manufacturer plant. In addition, I have had discussions with brick and mortar banks, and online lenders. Every time one of these companies checks my credit rating my score goes down. This is making it very difficult for me to get approval for a mortgage. What can I do?
|
| 10/20/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I have been working on getting a loan from QuickenLoans since end of XXXX. On XX/XX/XXXX, I signed an application ( loan # XXXX ) to lock in a rate and buy a new build condominium.
I have a closing date of XX/XX/XXXX at XXXX and after checking and loading documents to their website every other day, I get an email on XX/XX/XXXX saying : " we are unable to lend on new construction condos at this time ''.
It is important to emphasize that I have received a document signed by both parties on the rate and cost of the loan which has been disclosed.
There has been no changes to the down payment required My employment, FICO score and income has not changed
|
| 10/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I have a current mortgage with Rocket Mortgage , LLC. I am refinancing with them also. I started the refinance procedure in XXXX of 2021. By beginning of XX/XX/2021, all paperwork was approved and closing date set for XX/XX/2021. An agent came to my home and all documents were signed on that day. The documents were uploaded to my portal. Apparently the loan did not close, so know I have two active loans with Rocket Mortgage. As of XX/XX/XXXX, I have been attempting to resolve for over two months. No one at the firm can tell me what is going on or how to resolve it. I have spent countless hours by phone calls, emails, website chat and email issue link.
|
| 10/16/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
When we had a closing dated last XX/XX/2018, i have knowledge that my taxes from XX/XX/XXXX to XX/XX/XXXX ( last quarter of the year ) was paid and included in the closing cost. But i received noticed and billed from XXXX City Treasurer that {$570.00} taxes was due on XX/XX/2018. I immediately called Rocket Mortgage to asked what is going on and contacted escrow company ( XXXX XXXX ) why it was not paid yet but i have not received any respond. I paid my taxes 3 days before i got the penalty. But now, Rocket mortgage still not doing anything to deduct taxes from my monthly mortgage and they still included the escrow amount on my Principal and interest.
|
| 10/12/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I am a first home buyer. I found a house that I liked and I was accepted an offer on a house. Initially, my wife and I started with XXXX XXXX for our mortgage, but I decided to shop around for other deals. I found XXXX Bank and I and I am in the process to move my mortgage loan with them. It 's true that I have been with XXXX XXXX longer because I initially started with them. I received phone calls from XXXX that they will offer me a better deal ; right now, all I want is for them to close the mortgage and send Appraisal to my XXXX bank. I heard that XXXX are very good at sales but they put pressure on people in order to keep their mortgage with them.
|
| 08/14/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
Older American |
|
Mortgage company stated they informed us through the mail that the mortgage payment was going up, we never received a letter from them informing us of this event! We continued to make payments of previous amount due on time.
The mortgage company received our payment and deemed it to be a partial payment, and reported it as a late payment to the credit reporting agencys.
Our payment as we knew it was made on time. We had no knowledge of a payment increase, and continued to make the same payment as usual.
When contacted by us the mortgage company just said they mailed a rate increase to us, and there was nothing they could do it was a late payment!
|
| 03/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Back on XX/XX/XXXX I was closing a refi with quicken loans. On the XXXX of XXXX I called my broker to have him explain fees. I was prepared to move or cancel the closing. I was told that XXXX would be paid to the insurance company for the XXXX policy year.
I just found out they never Paid it, I called and XXXX XXXX opened an investigation and even though he heard the phone call where my mortgage broker old me he was paying the insurance he said that was put in " I pay before closing column '' and he could not pay it, so basically they stole XXXX from me if I knew it was my cost I would have backed out of the loan and when with a different company.
|
| 10/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
XXXX they take the company side every time I had a dispute with XXXX XXXX and it was not my account syntroney bank added my name to the account when my wife filed bankruptcy I am suing them now. Now XXXX is siding with quicken loans they aboved my loan they up the closing cost to over XXXX I sued them small claims and they paid me But they ran my credit 13 times I have no idea why thAt could happen. I want this off my record quicken loans is a bait and switch company this wasnt on my credit until I sued them then they added all the credit checks to get me back. If they are in the right just so up for court instead of paying I have proof of payment
|
| 11/17/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Rocket Mortgage sales rep XXXX cold called my home, told me she already had an old credit report and then asked for birth date and social. I provided birth date and social and then XXXX asked questions regarding my home. I told XXXX, I did not want my credit to be pulled and would rather do this some other time. XXXX stated she already had pulled a new credit report when I gave her my birth date and social. Irritated I asked to speak to her lead representative XXXX, who stated giving a birth date and social is the same as agreeing to a credit inquiry. And, since I did not object to a credit inquiry to be pulled, this is the same as me saying yes.
|
| 10/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2022 at XXXX XXXX XXXX XXXX, I was called by XXXX at Rocket Mortgage. After hearing XXXX initial pitch I asked him to out me on the do not call list. Instead of agreeing, he attempted to rebut my objection. This happened three more times until I asked XXXX for his license number and to speak to his manager, at which point he hung up on me. I called Rocket Mortgage twice to complain about XXXX behavior. The first time, they said they were transferring me to XXXX supervisor and then they hung up on me. The second time, they gave me an excuse as to why I couldnt speak with a manager and I told them I would file a complaint. So here I am.
|
| 04/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
In XX/XX/XXXX My wife and I refinanced our home mortgage so we could get a lower interest rate. When the refi closed, the Mortgage Company took all the funds in escrow and applied it towards the principle for the payoff. Without our knowledge. However, the mortgage company nor the title company ever checked to see if the winter taxes were due or even paid. Then three months into XXXX we get a statement from the county treasure saying the taxes were never paid. We contacted the mortgage company and after a two week investigation they tell us someone screwed up and they paid the taxes but now we have to pay them back. How is this not bad faith???
|
| 10/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Quicken Loans aka Rocket Mortgage committed to a 30 day close before taking the application with the caveat that due to low rates it would take no more than 40-45 days. They are so slow at processing the loan they keep re-requesting the same information to delay the loan. They requested the P & L statements as the delay documentation request now for a third time. All third party services have been completed the first 10 days of XXXX.
Secondary issue is bait and switch on a 15 vs 30 year mortgage after we were 6 weeks into the process. And the exorbitant Fees being charged were not properly disclosed and also substantially higher than quoted.
|
| 03/12/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was inquiring about a home refinance loan and Quicken Loans. Told him that I did not want my credit pulled unless he could get me an approval. Gave him full info up front- that I was only on the job for 4 months- told him several times my score was verging on XXXX and did not want it pulled. He said he would work with me for an approval and pulled my credit. At the end of the convo he told me that he could not get me approved because all of Quicken Loans require a 2 year job history. I have the FULL chat transcript available. I believe this was complete unethical behavior and lowered my credit score to a XXXX thus far, may still be dropping.
|
| 10/21/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XX/XX/19 I spoke to Quicken Loans ( 1. XXXX XXXX 2. XXXX XXXX 3. XXXX XXXX ). Out of the three representatives, one asked for my social security number but stated that they wouldn't be pulling my credit report. At the beginning of the phone call with XXXX XXXX, I clearly explained to him that I wasn't yet able to apply for the XXXX XXXX Enhanced Refinace Relief Program. But, when we were discussing estimate figures, he stated we wanted to look at a " recent '' credit report and asked for my social security number. I was led to believe that he had access to view my credit report as such as a soft inquiry ( promotional, account review, etc. ).
|
| 09/26/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
Older American |
|
On XXXX XXXX, 2016, I closed on a conventional fixed mortgage loan with Quicken Loan ( QL ). It was a debt consolidation loan. I had XXXX accounts for payment. Quicken Loan only paid off XXXX - my previous mortgage for {$71000.00}. The other XXXX creditors totaling {$73000.00} have not been paid. The accounts were XXXX ( CD ) - {$24000.00} ; XXXX XXXX ( CC ) - {$10000.00} ; XXXX XXXX XXXX XXXX ) - {$17000.00} ; XXXX XXXX XXXX XXXX ) - {$13000.00} ; XXXX - {$3200.00} ; XXXX XXXX - {$2100.00} ; XXXX XXXX - {$1500.00} and XXXX XXXX - {$340.00}. After numerous calls and QL emails the past five months, the XXXX creditors still have not been paid.
|
| 06/08/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
On XXXX XXXX my payment was raised concerning my escrow account. My insurance last year was XXXX this year XXXX . Taxes XXXX last year XXXX ,. This year. my payment went from XXXX to XXXX . I draw XXXX social security a month .When I got the mortgage they said my payment would not go up. I have a tight budget but have never missed a payment. I paid XXXX on XXXX XXXX and they put charges on my account because I could not pay the new escrow. XXXX is not a lot of money to company 's but takes out of my food. There was not that much difference in the escrow. I talked with the company and they said they can not do anything
|
| 03/01/2023 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
purchased house through mortgage broker XXXX XXXX in XXXX LAST MORTGAGE SAYS MY NAME XXXX XXXX WAS REMOVED FROM MORTGAGE DATED XX/XX/XXXX doc # XXXX STILL CURRENT! I NEVER REMOVED MY NAME FROM ANYTHING CHECK THIS OUT WITH NOW ROCKET MORTGAGE NEW LOAN # XXXX XXXX NORTH XXXX OSKALLOSA IOWA XXXX? ROCKET WILL NOT GIVE ME INFO NOT ON MOERTGAGE! PLUS I HAVE 2 RETIRERMENT ACCOUNTS MISSING XXXX XXXX XXXX IOWA, XXXX XXXX FROM XXXX AND XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX! ALL THESE RETIRERMENT ACCOUNTS HAVE GONE MISSING ******* PLASE HELP XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 09/05/2015 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Servicemember |
|
I was speaking with Quicken Loans about requirements for a Mortgage Loan, and did not authorize a credit inquiry. However, my credit report was ran without my approval. I consider this fraud and identity theft. I then called back to ask why they did that, and was told by XXXX XXXX of Quicken Loans that they had 'permissible purpose ' if they had my social security number and date of birth. I told them that if anyone had my info they still needed my approval to do anything with it,. I would like to report this agency as willfully misusing my identity and would like to press criminal charges and file a civil lawsuit against Quicken Loans.
|
| 09/20/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
We applied for a mortgage and were preapproved XX/XX/XXXX. All required documents including 2 years tax returns were submitted at that time. We put our house up for sale and got it under contract and made an offer on a house and got it under contract. The house we want to purchase is XXXX below the amount we were approved for. My Quicken Loans rep called me today to inform me that after looking at my returns more closely they would not be able to move forward with the loan. We are now going to be homeless. We have XXXX+ credit scores and have XXXX % to put down. This is wrong. These companies should not be allowed to do this to people.
|
| 11/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I was called by quicken loans/rocket mortgage to reduce my interest rate. Before giving consent to a person named XXXX, she pulled my credit report without my consent. I told her I was working on credit repair and did not want to have my report pulled since quicken has not been able to help me in the past with refinancing due to student loans. She advised me that she could help, i again repeated not to pull my credit when she revealed she had already done so withoutmy permission. I have asked quicken file a dispute on my behalf that it was illegally pulled without my permission as verified by a recorded line and they have not done so.
|
| 04/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I tried refinancing an existing mortgage to lower my monthly payment with Quicken Loan. It was scheduled to close within 90 days which was XX/XX/2021. I submitted all documents on a timely basis. I received a call on XX/XX/2021 informing me that my application was denied due to a change in a new law that affects investment properties.
As a result, my application was being denied.
On XX/XX/2021 I received a letter by email from XXXX XXXX XXXX, Mortgage Banker that my application was denied due to failure to provide outstanding documents. My lock-in rate is lost and now I am left to start this process all over with a different lender.
|
| 08/23/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
( I ) XXXX XXXX sent over the bankruptcy of XXXX with the formal copy. XXXX XXXX and XXXX XXXX at Rocket Mortage told me I am not approved because a recent bankruptcy. NOT TRUE. I have 3 credit bureaus reports as of XX/XX/XXXX. They said they used different reporting companies. I have the emails. Also, the credit reports ran on XX/XX/XXXX. They have said my credit is XXXX. I have worked my XXXX off with 19 late payments from student loans that is not true and after litigation it will PROVE it. I am tired of the XXXX from the powers AT BE BECAUSE YOU MAKE XXXX A YEAR. You are not free!!!! You are the problem! Reporting discrimination!
|
| 08/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
I refinanced two mortgages with closing date XX/XX/20.
I opted to lock within 10 days of closing.
I learned after the fact that there was a 1/4 % discount available if one chose a 15 day lock. This was not disclosed to me. Had I known about it, I would have chosen the 15 day lock option to take advantage of the 1/4 % discount ... which in fact I did on 3 additional refinances I performed with Quicken in XXXX and XXXX of this year.
Both the regional VP ( XXXX XXXX ) and the Senior VP of mortgage banking ( XXXX XXXX ) at Quicken were quick to acknowledge that " absolutely, this discount should have been disclosed to you, but .... ''
|
| 09/21/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
Older American |
|
're quicken loans. I had called them about rates and where I would stand at receiving the rates and if they did a credit check would it be a hard hit, they told me yes. They ask me my birth date and social security number and I gave it him a man named XXXX. I told him not to peruse it because I could n't afford the hard hit on my credit report. He said okay. After he and I hung up, he went and ran a credit check anyway. I was sent an alert via email from XXXX. I checked my credit report and saw that points were removed because of the credit check that they ran without my permission .I would like it to be removed thank you XXXX XXXX.
|
| 08/15/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/2023 I started a mortgage application with Rocket Mortgage LLC. A representative named XXXX XXXX from their company contacted me and asked me some questions. The representative asked to do a hard inquiry on my credit and I responded by explicitly telling her that I did not consent to that action. Shortly after our interaction I recieved a notification from a credit monitoring app that my credit score had decreased because of an unauthorized hard inquiring made by Rocket Mortgage LLC. I would like to file a complaint against this company regarding the illegal action taken, which has adversely effected my financial health.
|
| 04/07/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
MIP on my loan Ive tried to have removed several times over the years so I had about 8 yrs more to pay off my FHA mortgage and still MIP remain on my mortgage so since they wont remove it I pay the loan off and ask if there was money coming back to me for the mortgage insurance protection and I was told no and I was told by other realtors that after I pay my mortgage loan down by 20 % the MIP would be remove but Quicken loan says no and that it would remain on the loan until it is paid in full and I just dont believe that, they couldnt loose any money even if I defaulted on my loan so it should have been removed my name XXXX XXXX
|
| 03/25/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I put my information into Qucken Loans website on the XXXX just to get a loan quote. I am 98 % sure it was not a formal application for credit. Since that time, I have been bombarded with calls, 24 in total along with voicemails. I am a XXXX XXXX with the FDIC, this practice seems to be very aggressive toward consumers and may even influence a consumer to rush into a loan. To contrast, I filled out a pre-approval credit application with my financial institution on the same day and they have only contacted me twice. Please Quicken, end your practice of aggressive calling. I am not going to use any of your services because of this.
|
| 09/16/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
I am from XXXX XXXX, I met a guy on XX/XX/2019 around XXXX local time, who claim himself come from New York, and will stay in XXXX XXXX for work for a week.
We exchanged contact number ( His Number : +XXXX ( XXXX ) XXX-XXXX ) for XXXX XXXX tourist information.
Today XX/XX/2019 XXXX local time, I got a XXXX message from someone's Number +XXXX ( XXXX ) XXX-XXXX, which display he is from QUICKEN LOANS INVESTMENT, and said I applied for loan.
I do straight rejected, and tell, I didn't apply for any loan, and ask to close case and delete my number. Then with no reply.
I hope to protect my number and avoid any cases.
Thank You
|
| 02/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I refinanced my loan and was told that the payment was not due until XXXX and that if I started to pay the note earlier I would not have to pay interest and the entire payment in XXXX, would go to the principal. I called on this matter and they said that they would correct it but I looked over my payment record and it still shows that the payment was collected to interest and not all of the payment in XXXX went to principal. The main reason I paid the note earlier than required was to have the early payment go towards the principal only. I checked the history on the web site and they did not do what they said that they would do.
|
| 10/17/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
|
|
On XX/XX/2023 I requested that my property tax escrow be closed so I can pay my taxes directly.
On XX/XX/2023 I spoke with XXXX who said that the refund needed a few days to be processed.
On XX/XX/2023 I spoke with XXXX who told me that the check had been processed and mailed.
On XX/XX/2023 I called to ask where the check was and spoke with XXXX who said that the escrow analysis had not begun and it would be 7-10 days for them to even recalculate how much money is owed me, then they can mail the check after that.
This means that XXXX did not tell me the truth on XX/XX/2023 when he said the check had already been mailed.
|
| 08/11/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I applied for re finance of my mortgage from quicken loans, i was assured that if quicken loans will not able to approve my loan they will refund my my deposit money {$470.00}.
I never sign a document which explains that if quicken loans refuse my loan they will not refund my deposit money.
When I asked you are refusing my application therefore please refund my deposit amount I am being denied, I was cheated and my loan number XXXX and deposit agreement can be seen I had not signed.I request you to please take a proper action for the recovery of my deposit money.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX CT XXXX Ph XXXX XXXX XXXX
|
| 05/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
Older American |
|
CFPB complaint I.D . XXXX I received an email from CFPB on XX/XX/2019 telling me I can dispute a response for the complaint # written on the first line. The referenced number has been closed, so how can I respond? Quicken ran credit inquiries on me without my consent, period! A hard inquiry should have never happened without my approval. I did not ask for a loan or fill out any applications. I am still receiving solicitation from their reps! I have told them I am not interested in doing any kind of banking business with them. Period ... ... ..Why can't the complaints be addressed as the complaint was originally brought forward?
|
| 06/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Quicken Loans/Rocket is running a shell game with inspection fees. They simply use data analytics to guesstimate the value of a refinance then up the value beyond the supportable valuation for the loan documents ; then collect the XXXX dollars which they then pocket when the valuation is a few dollars shy. There are hundreds of complaints on the internet, all with the same story. I myself fell for this deception and wanted to pass along a Waring, they do not deal in good faith and use the inspection process as a money maker. the ethics of the mortgage company providing these services for themselves is also highly questionable.
|
| 04/21/2020 |
Yes |
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
In relation to Hurricane Irma, the federal government decreed relief for the families who were victims of Hurricane Irma, which said that the months of XXXX, XXXX and XX/XX/XXXX would not be reported to the credit bureau agencies, so they would be protected. However, the Quicken Loans company made these three payments late, circumventing the presidential decree for a state of emergency by Hurricane Irma. In XX/XX/XXXX we were eligible for the fourbance program by making a minimum payment and the minimum payments were made correctly. However, the company Quicken Loans reported late payments to federal credit bureau agencies.
|
| 04/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I applied for a refinance of my mortgage with the same company that was holding my current mortgage, Rocket Mortgage. Six days after the closing the loan ( well past my 72 hours to recend the refinance ) Rocket discovered additional costs that they felt need to be added to my payoff. I received a phone call after three in the afternoon and was told I had a few hours to pay the additional cost or my existing loan wound not be paid off. The additional costs amounted to just under {$1200.00}.
Appearantly I had 72 hours after closing to terminate the refinance but the mortagee had an indeffinate time to cancel the agreement.
|
| 02/09/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
After starting a refinance application with Quicken [ Id. XXXX ] I decided not to continue with them and notified them to that effect on XX/XX/XXXX requesting that they send me a copy of the appraisal for which I had already paid and terminate my application. They have so far not done this. They chose to harass me with repeated phone calls so I eventually blocked their numbers ; they mis-transcribed my email address and then claimed I was using wrong address so they could n't deal with me. Eventually I told them either send me the report or return my money by end of XX/XX/XXXX or I would make a complaint, which I am doing.
|
| 10/30/2023 |
Yes |
|
- Trouble during payment process
- Paying off the loan
|
|
Web |
|
|
I been sending in my XXXX XXXX XXXX XXXX XXXX and they keep saying the don't accept the form of payment legal tender only but according to ucc conversion of a negotiable instrument is legal tender. Because we don't use gold or silver .ucc 3-104-negotiable instrumen ucc 3-603-tender of payment ucc 3-419 conversion of instrument they never returned my originals so i take that as being paid on a forged endorsement. And i sent this to them every month so I'm not in default or behind on my payments.
HJR-192 this is also a 1099-c on they file i also sent in a RESPA REQUEST, DEBT VALIDATION and they refuse to honor my request
|
| 10/18/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Settlement process and costs
|
|
Web |
|
|
QuickenLoans was well aware that an active dispute is present on my credit report. They requested and was provided a dispute explanation letter. I was told explicitly that I was financially approved. Now, with less than a week to scheduled closing, they are requiring the dispute to be removed before finalizing the loan. I have spent the last month working with the sellers to gather documentation and purchase insurance policies, sometimes missing work to get everything accomplished in time for closing.
This dispute removal demand puts the sale at risk. If this loan is not finalized, I have wasted a month and lost money.
|
| 11/27/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I created an online account with Quicken Loans / Rocket Mortgage. The sign-up process requires that you share your social security number with them. I initiated an online chat conversation with a customer service representative to inquire about the firm 's underwriting standards ( loan-to-value ratios and required down payments ) for single-family investment properties. I explicitly stated during this conversation that I was not applying for a mortgage with Quicken Loans and I did not want my credit score pulled. Within the week, my credit score had been hard pulled by Quicken Loans twice explicitly without my consent.
|
| 10/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2018 Quicken loans called me on the phone wanting to give me a loan for a home my wife and I am looking to purchase. I explained to them that I was already working with a lender and they ran a credit check on me without my permission. I immediately called the up and demanded it be removed at once. They kept on playing phone tag with me putting me on hold and transferring me with several different individuals. I explained to them that I was going to file a complaint with the FTC and I got the impression that they didn't care. This is the second time quicken loans did this to me the first time was in XX/XX/2018.
|
| 02/20/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
Hello! my name is XXXX XXXX. and i would like to file and complaint unlawful act. I have try speaking to this company in regarding this matter to get this resolved the company name is quick loan mortgage and as rocket loans neither of these company. I haven't try to apply for any type of loan speaking with this this matter has became and big issue than it should never even contact me no kind of way about this manner. i did some research and found this information on my own trying to get this dispute because i have no acknowledgement of these inquiry i decide to turn to your company for help to get this matter resolved.
|
| 04/07/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Rocket Mort gage ( XXXX XXXX ) s ent me an offer to refinance my home loan. I accepted and everything moved along quite quickly and was approved. Then home loan interest rates jumped up, and than began to stall the process. Finally they fabricated a problem where I owned a property in Kentucky a place I have n't even been to in 37 years. After delaying another week they admitted that it was an " error ''. Then they brought up other " issues '' about things that were clear from the first day. This allowed them to delay the process until the " lock '' had expired. Rocket mortgage just utilizes fraud as a means.
|
| 12/01/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I recently received a letter dated XX/XX/2022 from Rocket Mortgage. Who indicated they were unable to approve my home loan. Because of Debt to Income : Excessive Debt. Which I feel that I am being discriminated against because of my race, color, age, sex and marital status. By them denial me the home I feel that I could afford as being single. Without an co-signer. Also they pull credit report from XXXX without me unlocking my credit report for them to withdraw. XXXX is wrong for allow them to have access to my credit file. Im paying XXXX {$24.00} each every month to keep safe from fraudulent accounts made in my name.
|
| 07/07/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Rocket mortgage has mismanaged my escrow account and caused my taxes to become delinquent by shoddy management of paperwork ( incorrect parcel listed, triple taxes applied to escrow and zero resolution in an appropriate time. ). I no longer trust their management of my asset and believe their intent is Malicious. They have undervalued my property by XXXX and I believe it is their intent to cause financial harm. They are not a steward of the FHA program. As XXXX with Rocket mortgage has provided no resolution I pray you will assist as well as protect others going through a similar experience.
XXXX XXXX XXXX XXXX XXXX
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| 03/21/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
I borrowed {$190000.00} from Quicken Loans/Rocket Mortgage to refinance the mortgage on my condominium. The loan closed on XX/XX/XXXX. I checked with the County Recording Office and Quicken recorded a mortgage on XX/XX/XXXX for {$190000.00}. The problem is that the original mortgage has not been cancelled. Right now it looks like there are 2 mortgages on my condominium. I contacted Quicken and they told me that there is nothing that they can do about it. Quicken provided the closing agent for the Loan. Why hasn't the original loan been cancelled and the mortgage marked satisfied? Did they pay off the first mortgage?
|
| 08/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2021 I received a call from Rocket Mortgage asking if I was interested in a refinance, I spoke to a guy named XXXX for about 5mins I was at work asked him to call me back at XXXX when I had time to hear the options, a few minutes later I received a text from XXXX to share his contact info at this time I informed XXXX NOT to run my credit, a day later I received a notification that I had a hard inquiry on my credit from Rocket who NEVER asked for permission to run my credit. XXXX did call me back at XXXX and said " we'll have to put your file on hold since you don't won't to run your credit '' then hung up.
|
| 04/09/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I tried to do a refinance with Quicken Loans.
I spent 6 weeks working with them, beginning on XX/XX/XXXX.
In the end, my application was rejected because the property is more than 20 acres and is a residence in a residential zoning district. Note that my credit is exemplary and the property appraised for over estimated valuation.
Following this, I asked Rocket to remove the credit check from my account as it was based on the false premise that they provide jumbo mortgages to properties such as mine.
At this time the agent refused to acknowledge any accountability of Quicken for it's false business practices.
|
| 10/13/2017 |
Yes |
|
- Trouble during payment process
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Web |
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I signed a contract that my monthly mortgage including taxes will increase from {$1600.00} per month to {$2500.00} per month for 30 years. Quicken loans is using predatory lending practices. They agreed it was their error..stated to that from their error. I would not have purchased my home for this amount. I 'm retiredd and I am on a fixed income. Quicken loans escrow representative name is XXXX XXXX.His number is XXXX. He said the XXXX XXXX is also at fault. The XXXX XXXX is XXXX in XXXX. Quicken loans representative told me to move.I just purchased this home 5 months ago. XXXX XXXX, XXXX, was my settlement date.
|
| 07/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I have mortgage refinance with Quicken loans. I have to provide verified CPA Letter for this year profit and lost.
I did all the steps.
I get closuring disclosure letter that the loan will be close in 3 days. the XX/XX/2021 I did email the loan officer to postpone the closing date to XX/XX/2021 and I want to pay my own escrows fees " property taxes and insurance '' They did provide new closing disclosure with no escrow fees and new date XX/XX/2021 Four days later They did ask me again for new P & l statement audited by CPA.
I did tell theme I will not provide any documents any more They denied my application
|
| 07/21/2015 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
good faith estimate changed 3 times and interest changed right before closing. My funds to close went from XXXX-XXXX then to finally close with the total needed XXXX need to know why on a low money down loan with 6 % seller assist I needed that much money to close and why I did not get credit for the appraisal I paid for when I was told that I would. I feel that Quicken loans overcharged me by XXXX and changed my interest rate from 3.85 to 4.125 when they claimed the lock in had expired. This loan was a nightmare to close and almost cost me the sale of my mobile home and the purchase of this house in the process.
|
| 11/02/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
Older American |
|
They did pay my home owner 's insurance. They said they tried to contact the company with my homeowners insurance but they could get anyone. But I did when I contacted them. By them not paying my homeowners insurance, it got canceled. They told me that I should have let the insurance company I had switched over to Rocket mortgage. Now they had added their insurance amount to my mortgage payment. It from {$840.00} dollars a month to {$1000.00} dollars a month. And this has put me in a financial bind. The whole process of refinancing my home was to lower my mortgage monthly payments. But the reverse has happened.
|
| 05/02/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
Older American |
|
Applied for a refinance. I was told the interest would be 3.09 %. Loan amount {$150000.00} 15 year on a home worth {$500000.00}. Also have XXXX in excess of {$250000.00}, {$20000.00} in savings account and {$6000.00} in checking account, credit score if XXXX.
Loan criteria became more and more difficult. Finally they offered me a 30 year {$130000.00} loan at 4.00 % interest. They have frozen my accounts and it is impossible to get ahold of XXXX the closing company.
Quicken loan officer : XXXX XXXX ( XXXX ) XXXX ext. XXXX XXXXXXXXXXXX.
XXXX # : XXXX XXXX # : XXXX Respectfully XXXX XXXX XXXX XXXX XXXXXXXXXXXX
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| 04/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Rocket Mortgage We had a previous mortgage with Rocket, they did not calculate our county, or city taxes into the loan for escrow, because of that we went through refinancing at a lower rate to avoid the increase to make up for escrow for taxes.
During application for the new mortgage I asked many times, and was assured that all taxes would be calculated into the loan for escrow. When the city taxes were due, we found out that they left out the city taxes for escrow, and now claim it as a tax increase. This is not true, the amount they claim as a tax increase is actually the total amount for the city taxes.
|
| 12/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Rocket mortgage closed my loan and my son 's loan on XX/XX/2021 ... .i did ask their loan servicer - who works for rocket mortgage- to remove escrow from my loan before closing, now after i paid my first mortgage, i found out that escrow is being added to the mortgage and not removed as agreed. i called rocket mortgage escalation team and they rudely informed me that this is their policy. i spent hours going through my loan and closing documents and nothing i signed shows that i have to keep the loan for 1 year before closing. i requested clarity from rocket mortgage and no one was able to give me an answer.
|
| 07/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Quicken Loans California XXXX XXXX and XXXX XXXX who are both NOT NMLS licensed continuously robo call me with recordings of their hourly interest rates. I asked them four times to stop, to put me on a Quicken Do not call list. I told them the phone they are dialing is already on the national do not call registry. They argue with me that it is somehow okay to keep paying for their robo calling service and bothering me. I am NOT a Quicken client, I never applied for a loan with them or their affiliates, I never initiated a question with these " XXXX '' who also never state the APR in their annoying messages.
|
| 05/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I am paying off my mortgage and am having difficulty with the mortgage company doing this. I sent them a cashiers check on Saturday XX/XX/XXXX. The check cleared my checking account on XX/XX/XXXX. I called the mortgage company Quicken Loans today XX/XX/20 and they claim they have not received the check and want a tracking number on the check. This should have been credited to my account by now. I want the deed to my property and this transaction completed so that I can own my condo. They are delaying the process. Can you please contact them and make them do this. They are not acting in good faith.Thank you.
|
| 02/21/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
I was contacted by Quicken Loans to see if I wanted to refinance my home mortgage. They asked for permission to pull my credit in which I denied. After we get off the phone, I get a notice on email that my credit was pulled anyway by them, contrary to me not giving them my permission. I called the representative XXXX XXXX who advised that he made a mistake by pressing a wrong button and pulled my credit anyway.
There is no mistakes in pulling someones credit when I just got off the phone with him denying him that access. My credit was not AUTHORIZED to be pulled on XX/XX/19 by XXXX XXXX from Quicken loans
|
| 12/15/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Rocket Mortgage did not pay my insurance on time. And, when they did pay it, they short paid it. I spoke with XXXX on XX/XX/13 at XXXX a.m. It was extremely difficult to get her on the phone as it is practically impossible to get a human being in the insurance department. She said she would check into it and get back with me. She has not done that. Instead, Rocket Mortgage is threatening to get insurance for me at a higher price. I'm very upset that my insurance was not paid and Rocket mortgage caused my policy to lapse. I'm even more upset that XXXX has not responded to me or done anything since my call.
|
| 07/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Hello, My credit report was pulled without my permission based on information from the monthbefore. I specifically told the person on the phone I did not want my credit run and then I received something in the mail stating they ran my credit a Second time around XX/XX/2019 and were trying to proceed. I only gave permission for it once in XXXX, which they did, and we did not want to proceed. Again I specifically stated I did NOT want my credit run. I'm not sure how to fix this problem and take it off credit report. We also want all personal information deleted from their accounts so they can do this again.
|
| 05/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
After almost a year after closing on our refinancing, Rocket Mortgage/Quicken Loans is asking for updated financial info based upon their Compliance Agreement which says from " time to time '' they can ask for updated info, which, we believed this to mean during the time in between applying and closing. Not almost a year after closing. We did turn in our leased car and bought a car during that time, but the amount was the same and it was two months prior to closing.and was verbally passed onto Rocket Mortgage.
Do they have the right to peer into our finances at this late date, a year after our closing?
|
| 08/16/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I quickly checked on quicken loans- rocket mortgage website with out authorizing any credit check abilities. XXXX XXXX authorized there was a hard inquiry by said company. I did not authorize this and it knocked my credit score by 46 points. I was looking into buying a house and this will really mess up this process. Very unfortunate because I had no business with said company. They tried to call me at least 3 times before the credit check was done. I did not answer any of them, because I did not want to do business with them. This should not be considered a hard credit inquiry when I did not approve it.
|
| 05/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I RECENTLY REFINANCED MY HOME LOAN THAT I ONCE HAD WITH QUICKEN LOANS. AS WE WERE CLOSING, QUICKEN LOANS FOR WHATEVER REASON SOLD MY MORTGAGE TO " XXXX XXXX ''. MY PAYOFF CHECK GOT TO QUICKEN LOANS AND QUCIKEN LOANS ACCEPTED THE PAYMENT AND CLOSED OUT THE ACCOUNT. ALL THIS HAPPENING WHILE XXXX XXXX IS NOW TRYING TO COLLECT A MONTHLY PAYMENT FROM ME. THIS IS A COMPLETE ERROR BETWEEN QUICKEN LOANS AND XXXX XXXX. I HAVE ATTACHED A COPY OF THE " CLOSING DISCLOSURE '' SHOWING PROOF THAT MY REFINANCE WENT THROUGH SUCCESSFULLY. XXXX XXXX NEEDS TO BE DELETED FROM MY CREDIT ASAP! THIS IS A COMPLETE VIOLATION.
|
| 05/14/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
FCRA 611 ( 15 U.S.C. 1681I ) PROCEDURE IN CASE OF DISPUTED ACCURACY My problem is with the company Quicken Loans Inc. The company is reporting to me in the three credit companies XXXX, XXXX and XXXX that the payment for the month of XX/XX/XXXX was not made before XX/XX/XXXX. The payment was made on XX/XX/XXXX. Quicken Loans alleges that the bank rejected it. I reject it because they sent it to the account of the XXXX XXXX that account is closed and I let them know. They say that after they sent him to the correct bank and he was cashed on XX/XX/XXXX. I'm not to blame for the mistakes of Quicken Loans.
|
| 10/03/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a " rocket Mortgage '' on Quicken 's site thinking I could do the mortgage online XX/XX/XXXX. I was then called every hour for about a week with people wanting to talk to me about a mortgage. I never received any disclosures despite them reviewing all 3 credit reports. I never received any documentation about where my scores were or what products were available but NUMEROUS calls about how their agents could assist me on the phone. After over 10 days of little to no documentation in writing I requested to ONLY be contacted in writing. I received 1 email and NEVER received any disclosures.
|
| 06/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
about XX/XX/2022 i contacted Rocket Mortgage about refinancing we agreed to XXXX dollars take out they found a XXXX dollars loan during this process and promised me they would not pay this however they did but did not tell me. i did sign all documents but did not expect any thing but what they promised i never received any money all my numbers increased. i went from 4.7 interest rate to 5.2 and monthly payment from XXXX dollars to XXXX and payoff of XXXX dollars to XXXX dollars which has created a hardship with my creditors and people involved at Rocket Mortgage will no longer take or return my calls.
|
| 03/01/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Rocket mortgage promised me a rate lock of XXXX with XXXX points paid on a refinance for an investment property.
The banker I was dealing with put this in writing to me; and made several mistakes in the process ( apparently ).
First he misunderstood the cash out allowable percentage ( thought it was XXXX vs XXXX ), had asked for documentation multiple times that was already provided and he missed, said he sent me emails/loan estimate that never actually came through, and at the end another broker had to call me and clarify his mistake since he was applying this under an FHA loan for some reason.
|
| 08/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Older American |
|
I closed on a loan with Rocket Mortgage, for the purpose to payoff credit cards, At the time of closing, Tuesday XXXXXX/XX/XXXX, they informed me that funding would take place 3 days after, that would be Friday, Then Friday Mortgage agent XXXX XXXX informed me that the 3 days had to pass and that since it fell on Saturday that it would not take place until Monday. Checks to pay individual credit cards would be delivered via courier, which could have been done saturday.
As of today Monday XX/XX/XXXX, there is no funding and all closing papers have been signed All the information has been misleading
|
| 05/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
On XX/XX/20 we refinanced our current mortgage with Rocket Mortgage. Our loan should have funded XX/XX/20 but to date, our current mortgage hasn't been paid and we've received none of the proceeds. We were told we had to sign new documents because our online documents didn't match the hard copy dates. We signed new documents XX/XX/20 with promise the loan fund XX/XX/20 which it has not. My wife and I are being held XXXX by Rocket Mortgage because of their mistake. We received no phone call at home, emails or texts alerting us to the problem until Tuesday XX/XX/20. The worst lending experience ever.
|
| 01/07/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
For some reasons, my mortgage was transferred from Quicken Loan to XXXX XXXX XXXX on XX/XX/2020. My bank account was charged that month by both companies ( Quicken Loan and XXXX XXXX XXXX ) as they couldn't manage to properly cary over the automatic paiement settings that was in place. That created lots of confusions around the status on my paiements and XXXX XXXX XXXX opened an investigation that is still pending.
While we are all waiting on the result of that investigation, they keep reporting a debt on my account which hurt my credit very badly, affecting my family and my business reputation.
|
| 01/11/2016 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American, Servicemember |
|
I allowed Quicken Loans to check my credit once in early XXXX of 2015 as I was shopping for a refinance opportunity. I checked my credit report and found Quicken Loans has made several additional credit checks since the first and only XXXX that I authorized. My credit score has dropped due to their repeated credit checking. After the original credit check with Quicken I told them I was not interested. I wish to file a complaint against Quicken Loans and request they have the credit bureau 's remove all the additional credit checks they made following the first and only credit check I authorized.
|
| 08/22/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
Mortgage companies were able to access my info when a hard inquiry was pulled from my credit. Rocket mortgage was the absolute worst in customer service, they not only called me repeatedly, but they asked my lender for a payoff amount that I never gave them permission to pursue. I told them specifically I did not want to refinance my great rate, and I only wanted to apply for a HELOC. They specifically went against what I asked and contacted my Lender anyways. There should be laws against this. It's completely unprofessional the way they communicate and how they speak on the phone to customers.
|
| 05/29/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
When I purchased my home in 2021, I was advised by you that I would be required to pay PMI until I had 22 % equity in my home. After the purchase I made improvements to my home the had an appraisal that confirmed I had increased the home value and had more 22 % home equity.
However, when I called to request that my PMI be removed, I was told that I would have to pay PMI for the life of my loan. This is not what I was told when I purchased my home, and it is causing significant financial hardship to my family. We are struggling to pay our mortgage, and the PMI payment is making it even harder.
|
| 03/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
I reached out to rocket mortgage at the end of XX/XX/XXXX due to a misapplied payment. They did resolve that issue. However, they then transferred me to a mortgage banker by the name of XXXX XXXX. He attempted to sell me on a new loan and I told him I was not interested multiple times. He then asked for my permission to pull credit. I told him that he absolutely did NOT have my permission because I was not interested in obtaining any type of loan. Today, XX/XX/XXXX, I received a denial for a loan due to my credit. He pulled my credit without my permission and attempted to get a loan in my name.
|
| 08/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Called Rocket Mortgage because they refuse to apply my principal and interest payment to my loan unless I pay the escrow payment also, which is unnecessary because we sold our house and close on it later this month. That money is ours, it comes back to us, and is not required for accurate credit reporting. They can't force a late payment on me for not paying thr escrow account during a home transaction when the principal and interest was paid on time. If they report negatively, then it will prevent my home transaction during my move. This is not legal. Escrow payments are voluntary. Not forced.
|
| 01/29/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was being harassed and had called to be taken off the call list. After expressing that I did not wish to apply and that I was XXXX and it was too high stress the lender coerced me into giving out personal information and allowing a hard credit pull. I asked it be removed because I was coerced and it felt wrong and I had never been given information or anything and was told nothing was done incorrectly and that I had allowed it after several no 's so it's okay. This type of behavior is incredibly predatory. I had simply requested the credit pull be removed as a result of the lenders behavior.
|
| 05/25/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
I am under forbearance with Rocket Mortgage and they had a debt collector call me today. My forbearance is through XX/XX/2021, and they have given me the option to extend that for another month with a trial period of three months with a slightly reduced mortgage payment. So I do not have a payment due right now until XX/XX/2021, and then with this program, XX/XX/2021. I resent them calling me under the debt collection division. This is absolutely wrong and should be against the law. Forbearance should be protected from the mortgage company posing as a debt collector. Shame on Rocket Mortgage.
|
| 04/02/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Back in XXXX of this year I applied to Quicken Loans to refinance my current mortgage with XXXX XXXXXXXX XXXX I gave Quicken Loans all the documentation including proof that XXXX XXXXXXXX XXXX had erroneously listed a forbearance with the credit agencies when if fact it was a deferment. I even provided proof with a letter from XXXX XXXXXXXX XXXX indicating that they made a mistake and were in the process of correcting the listing with the credit agencies. Quicken Loans said they had to disqualify the loan based on the the forbearance, but I provided proof it was not. This is against the law.
|
| 03/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On or about XX/XX/2021 I was denied for a mortgage by Rocket Mortgage and received a denial from the loan officer XXXX XXXX XXXX XXXX # XXXX. I was told I was approved and given an approval only to find out 20 days before closing that my loan was declined. When I call the Loan Officer, she could only tell me that they ( Rocket Mortgage ) could not do the mortgage with no other information requested that I could provide. To this date, I do not know why I was declined. I failed to get the home that I wanted to purchase and received the denial with little information provided. I lost that home.
|
| 12/02/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
During the first week of XX/XX/2020, I contacted Quicken Loans in order to start a refinancing of my house with a cash out option of {$230000.00}. I provided all information asked of me including personal and business bank statements which show my income. I received the Closing Disclosure form on XX/XX/2020 which including the schedule closing date of XX/XX/2020. The loan processor has since contacted me asking for more information from myself and my CPA due to the fact that somehow I no longer qualify for this refi.
The contact from Quicken Loans that I have been working with is XXXX XXXX.
|
| 04/11/2018 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
On XX/XX/XXXX i got sick and spend a few days out off work. Two weeks after i was told by my Doctor that i needed XXXX i spend two months at home after XXXX and i receive a XXXX XXXX XXXX check which was less than haft of my regular paycheck i wasn't able to make any payments on my monthly bills my utility bill was the only thing that was paid on time.
XX/XX/XXXX i was able to go back to work and started paying all my late bills and was able to get up to date with everything.Thank God my mortgage is up to date. i check my credit report and i saw how much this situation affected my credit.
|
| 11/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American, Servicemember |
|
On XX/XX/XXXX, I made a brief phone call to Quicken/Rocket Loans for an interest rate quote and refinance charge for my senior friend. I did not give my ss number or permission for access. I did not apply for a loan, as I've owned my homes since XXXX. After the call ended an alert signaled a HARD hit to my credit report. Quicken Loans had dropped my score. Additional checks were noted in XXXX. They retained and accessed my personal information without consent. I complained to management but they refused to remove the damage. I requested phone recording and/or transcripts. Still no response.
|
| 06/04/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
In XXXX XXXX 2017 I spoke with XXXX XXXX and XXXX at quicken loans. I had two very specific questions and advised them both NOT TOO PULL MY CREDIT because it had already been pulled a month prior. XXXX XXXX pulled my credit WITHOUT my consent. It 's a recorded line that they clearly hear me saying not to pull the credit. I have an email between he and I stating the same. He claimed that my credit score would n't drop and that it 's the same as one months ago. I told him not to pull the credit he did it anyway and my score has dropped XXXX points immediately as a result
|
| 09/03/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
In the process of looking for a mortgage, I was contacted by XXXX XXXX XXXX from quicken loans. We discussed our loan options but he was unable to provide an immediate loan estimate or good faith estimate of fees, at which time he requested we upload our signed purchase contract. He used this information to contact my Realtor XXXX XXXX, which I did not agree to, as well as sending our information to his loan officer as if we had agreed to proceed, which we did not. We feel harassed by his repeated callings and are afraid our personal identifiable information may be leaked by this person.
|
| 08/29/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/2019 I received a notice from XXXX that there had been a change to my credit score. Upon reviewing the details of my credit I noted an inquiry was completed on both XXXX and XXXX by Quicken Loans, dropping my credit score by a total of 38 points and moving me down from an excellent credit standing to good.
I have not applied for any loans with Quicken Loans. I have not supplied Quicken Loans with my personal information. I have not received any contact from Quicken Loans to confirm authorization to complete an inquiry on me nor complete an application of debt/loan on my behalf.
|
| 12/28/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
I got a mortgage loan through Quicken loans. I started this process on XXXX/XXXX/XXXX. My closing date was on XXXX/XXXX/XXXX. The original closing date was supposed to be on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX, I learned that the loan was changing from a " second home '' loan to an investment property, resulting in a higher interest rate and loan fees. My original loan officer never shared this with me that there could be some concern about this new home purchase. In discussing this issue with my broker, she indicated that the actions of Quicken Loans were deceptive and perhaps fraudulent.
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| 01/09/2023 |
Yes |
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- Trouble during payment process
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Web |
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Due to a family matter, I was under stress. I missed one of my mortgage payments but catch up on the next payment.
I notice there is a late fee of {$26.00}, I was never late on any of my mortgage payments.
I call Rocket Mortgage to get the {$26.00} waived. I was told that they change their policy and are not allowed to waive the late fee.
I am paying Rocket Mortgage an interest rate that is unbelievable and I can not believe they will not waive a {$26.00} late fee.
Becuase I was never late in any of my payments, I want Rocket Mortgage to remove the {$26.00} fee from my statement.
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| 11/19/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I applied for a mortgage loan with Quicken loans and was pre-approved, contingent on certain conditions. I met all the conditions as specified but the loan was still denied. They stated that they could not confirm how I paid off XXXX debts. I provided bank statements that showed the withdrawal and money orders to pay off the debts. I am concerned because I am of low income and getting offers from higher cost loans and that my information has been mishandled or sold. I qualify for this loan and believe that I am a victim of housing discrimination because of offers from higher cost loans.
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| 06/12/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
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I applied for a refinance with quicken loans and was denied because of to much debt. I sent them many different documents explaining that the loans that they were referencing were paid by my business and not me personally but they continue to deny me. I ask that it be looked at and my original contact XXXX XXXX said he would look further into it and get back to me. I never received any notice in the mail or a call back from XXXX. I just tried to login and I was shut out of the portal. Still havent received a clear explanation because I provided everything then asked for multiple times.
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| 07/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Bate and Switch Tactic was used.
I was told a rate and price up front with all needed information- rate lock and pricing sheet signed.
I gave an accurate value of my home and appraisal supported.
I am now being told that because my home is above 60 % LTV that the cost goes drastically higher. Based on the loan balance and value stated- it was always going to be above the 60 % threshold.
I feel like the initial banker used inaccurate info to process the original estimate knowing that they could not fulfill but locking me in and making me come out of pocket for the appraisal fee.
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| 02/08/2021 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My wife and I applied for an FHA mortgage on Rocket Mortgages website and when it was submitted, I was directed to chat or call a representative. After speaking with a member if their company, I was told we didnt qualify for an FHA mortgage loan because my FICO was XXXX. The credit letter i received from Quicken Loan, their parent company showed me with a FICO of XXXX and my spouse was a XXXX. Those FICO scores would qualify us for an FHA mortgage. I confirmed these scores with another lender. I got a ding on my credit report, no mortgage and the company did nothing to correct this.
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| 05/06/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
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- Struggling to pay mortgage
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Web |
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I am very disappointed about the forbearance plan with Rocket Mortgage, now it comes out that they want the deferred payments when plan ends, they want to charge me double. On the surface it looked like the payments were going to the end of the loan, but turns out they want to double their money, so very disappointed. Wow, talk about deceiving the customer. Biggest lie ever, that they help during this pandemic. Yeah, I don't HAVE to make the payments but after the forbearance plan is over, Rocket Mortgage want ALL their money or they will try to refinance you ... Such a HUGE lie!
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| 03/30/2018 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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On XX/XX/2018 with Quicken loan via the chat option. In order to get a simple rate quote the person at Quicken loans insisted that I provide a lot of personal information such as date of birth, social security number and so on. What they really wanted to do was to take an application and get me roped in. The other mortgage companies that I spoke with did not need this information. The other companies just needed to know cash out refi, FHA loan, 85 % LTV and my credit score. I had to ask more than once for him to give me his NMLS number. I have saved the chat log and can provide.
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| 11/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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I was seeking a pre qualification with lenders as I am looking to buy come XXXX.
XXXX XXXX knew I was not going to getting a house anytime soon and knew that I did not have a down payment ready.
She did not read any disclosures or anything indicating she would be doing a hard pull on my credit.
I got an email from XXXX XXXX that I have 14 days to keep shopping now that a hard pull has been done.
As I did not consent to this hard credit pull, my file has been obtained illegally and this is considered my intent to seek legal action against Rocket Mortgage / Quicken Loans.
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| 01/31/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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|
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Web |
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I tried to apply for the loan refinancing with Quicken Loans. During the process I was quoted misleading loan information and untrue APR provider by the lender. When I entered data into the Loan Calculator the difference in cost came out to be {$14.00}, XXXX.
Loan agent suddenly put me on hold and came back with a totally different ( higher ) APR than I was quoted. When I questioned the cost the agent blamed it on the confusion and bad phone connection. I have not expected dishonest practices from the major Loan Provider like Quicken Loans and was disturbed at that occurrence.
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| 03/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Servicemember |
|
why does ROCKET MORTGAGE portal/website not reflect what im being told with rocket customer service ( 2 different awnsers, 2 different occasions ), plus adding a late charge.?? first payment due XX/XX/XXXX. paid XX/XX/XXXX. payment was applied to XXXX? and im told XXXX payment ( first payment due ) is now late because they applied it to XXXX. If this is correct they why does not this website/portal reflect this stating " first payment due XX/XX/XXXX ''. Rocket omitted error made twice. WHY ARE THE 2 DIFFERENT AWNSERS IM GIVIN NOT REFLECT WHAT ALL PAPERWORK AND WEBSITE STATE.??
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| 10/11/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
- Trying to communicate with the company to fix an issue with the application process
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Web |
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I was shopping for a HELOC and I was contacted by XXXX XXXX from Rocket Mortgage NMLS # XXXX. I was very specific with what I was looking for and asked what the minimum credit sore was for a HELOC and told him what my score was and that I do not want them to run my credit if my score did not fit their program. He lied and tried telling me about a different program and still ran my credit even after I asked what the minimum score was and told him my score.
He was very deceptive and does not listen to the consumer, ran my credit without permission because he lied to get it.
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| 03/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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|
Web |
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On Monday, XX/XX/2022 at around XXXX, XXXX XXXX XXXX XXXX XXXX ) from Rocket Mortgage called and at one point, he asked for my DOB which I thought was part of the process of completing the file for our mortgage account which was recently got transferred to Rocket Mortgage. NOT knowing that he pulled a hard credit report on my husband and I. He misled me by asking a series of questions and at that point, when he asked my DOB, I thought was all part of his job of completing our information. Unfortunately, he ran a credit report on my husband and I which I did not authorize.
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| 11/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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I was late on paying my property taxes for XXXX. I was in the process of applying for Mortgage relief fund when I realized Rocket Mortgage paid my taxes and created an escrow account. My paying more than doubled from {$1300.00} to over {$2900.00}. I could have setup a 5 year payment plan with the county instead repaying everything within a year. I asked them to send the paperwork, allowing them the right to pay the taxes and create a escrow account. They sent me a document that doesn't have my mother 's signature. There are XXXX pages and every signature looks different.
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| 03/02/2017 |
Yes |
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- Application, originator, mortgage broker
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Web |
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I find it deeply concerning, while making amends to my bad credit due to a loss of my job in XXXX, that I am unable to obtain a lender 's blessing for a mortgage! Posted all over the internet are the claims of obtaining a mortgage even with bad credit! After 4 different applications no one is willing to give me chance!! XXXX receive second chances or even more regardless of their past behavior. Why ca n't I obtain a First Time Homeowners mortgage after a ONE time issue in my life with credit that was n't my fault? Please tell me who will give me a mortage with my credit?
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| 08/04/2015 |
Yes |
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- Application, originator, mortgage broker
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|
Web |
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My husband and I applied for an FHA loan with XXXX XXXX. That certain bank does not do FHA loans in-house so they had to use quicken loans to process the loan. The bank also told us they do not order an appraiser unless we are approved for the loan because they will charge us and do n't want us to pay if we did n't get approved. Well an appraisal was ordered and the guy came out a week later. Come to find out we did n't get approved for the loan and they did n't charge us for the appraisal but we still should have the right to a copy of it. I hope you can help. Thank you
|
| 05/12/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Quicken Loans / Rocket Mortgage made a promise to me that they only sell the servicing of jumbo mortgages, and they will service my loan for the life of the loan. ( Call their sales department and ask if they will sell the servicing of the loan, they still make that promise ). They lied and sold it anyways to " XXXX XXXX XXXX '' who refuses to take payment or even put someone on the phone without paying XXXX. The terms of my loan are not supposed to change.
Adding a XXXX fee is changing my terms. Lying about never transferring the servicing of the loan is also unfair.
|
| 07/24/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
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|
Web |
Older American, Servicemember |
|
I had started a va refinance loan with Rocket Mortgage { IRRRL }. They told me that va required a deposit and appraisal. A couple days later I see thru a flyer that va does not require a deposit or appraisal. I contacted the rep XXXX XXXX and confronted him about this and he finally it was Rocket Mortgage policies. I told him to terminate the application and NOT to send an appraiser and to refund my money of {$500.00}. I have not send my refund.
I feel that Rocket Mortgage should be censored someway and other Vets should be warned of Rocket Mortgage 's lying practice.
|
| 07/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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|
|
Web |
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I applied for a mortgage with Rocket Mortgage ( Loan ID # XXXX ) in XX/XX/XXXX to purchase a property. The set closing date was XX/XX/XXXX, however, the appraisal report from them came at XXXX PM XX/XX/XXXX. I could not close that property on time and lost the earnest money. They emailed me on XX/XX/XXXX informing me about the problem with the appraisal being delayed, and promised to refund me the appraisal fee if they can not close my loan on time ( see attached file ).
Now it has been 6 months, and I have not received any refund from them. Please help me with this.
|
| 10/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I spoke with a gentleman who is a lender for Rocket Mortgage.
I explained my auto him and after speaking he advised me to wait a few more months before applying for a mortgage.
I never authorized a hard pull on my credit by Rocket Mortgage at that time and they pulled it anyways after advising me not to apply and sent me a denial letter for a mortgage I never applied for.
They told me there was nothing they could do to reverse a hard pull and did not care at all that this affected my credit score.
Ive also had unauthorized hard pulls from an auto finance company.
|
| 12/31/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
XXXX Quicken loan performed a hard inquire without my knowledge or consent. Please either provide evidence of my written or oral approval or please remove as this unauthorized hard inquiry has negatively impacted my overall credit standing and score As you are aware : " Hard inquiries ( also known as hard pulls ) generally occur when a financial institution, such as a lender or credit card issuer, checks your credit when making a lending decision. They commonly take place when you apply for a mortgage, loan or credit card, and you typically have to authorize them. ''
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| 05/07/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
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I was signed up for a home Refi for a Jumbo loan. My house has been appraised twice at XXXX XXXX. My requested loan is XXXX XXXX. My assets excluding home equity is over XXXX. My credit score is over 800. Despite all of this Rocket/Quicken loans has gone back on their agreement. Ive provided every document requested and given full access to my accountant. Suddenly my account was closed. The only reason I can see is discrimination based on My XXXX background. My name is XXXX XXXX XXXX. Clearly XXXX origin. I suspect this is a common Quicken loans practice.
XXXX XXXX
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| 09/01/2023 |
Yes |
|
- Struggling to pay mortgage
- Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
|
Web |
Servicemember |
|
I had a XXXX interest mortgage rate. However, I spent a lot of money making loan payments, and I was looking to reduce expenses, so I decided to look to refinance my house to reduce what I owed. My original house payment was {$1000.00} per month, and with the refinance, it will only go up by {$710.00}. However, XXXX year later, the mortgage company added another XXXX, which doubled my payment. I called the company, and they said that the person who did my loan made a mistake. I would have never agreed to pay more than I originally paid. Rocket Mortgage is the worst
|
| 10/15/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
I closed on a loan with the Mortage Company, Quicken Loans, I closed with a fixed 30yr rate set at one montly rate. I had the loan since XXXX 2016, four month an now they send me a notice, stating that my montly Loan payment amount is going to increase by {$60.00} or {$70.00} per month. added to what im paying now. I cant afford it I have XXXX kid 's to support, an pay childsupport, is n't something like that illegal, I have a fixed montly rate, my insurance has not increased, an my tax rate has not, change. I have the Loan for four months. can you please help me.
|
| 06/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Older American |
|
I have my home loan through Quicken. They did not pay my insurance premium to my insurance company XXXX from my escrow acct they only XXXX of over XXXX of it. I live in Iowa and I have an open damage claim from the XX/XX/XXXX XXXX with XXXX mph winds. Now ins. Company has canceled my policy and Quicken has taken out policy for only XXXX on my XXXX home as that is all I owe. Plus the policy covers nothing else and will cost me {$55.00}. More a month I am XXXX years old and have owned my home since XXXX. XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX, IA. XXXX XXXX XXXX
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| 10/11/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
Quicken loans provides pre-approval letters without doing due diligence. This results in delaying closings which have financial impacts to buyers and sellers. When I bought my house in XXXX XXXX, MI they kept delaying my closing because they would not get their act together.
Now that am selling the house, quicken loans provided a closing date of XX/XX/XXXX, and today one day before the closing they once again send out a statement saying they need to delay the closing one week. How can the government allow such abuse of the average citixpzen by the big company.
|
| 05/17/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I applied for a loan with Quicken loans about a month ago. I let them know at that time that I had given up a property recently because I could n't afford to keep it any more. So they knew it went through foreclosure which would negate the type of loan that I wanted. So I was told that I had to pay XXXX for an appraisal before the deal went any further. A few days after that I was turned down because of the foreclosure which they knew about before I went ahead with the appraisal and now they are refusing to return my money or to send me a copy of the appraisal.
|
| 10/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Older American |
|
We received a letter dated XX/XX/2020, stating Quicken Loans were selling our mortgage to XXXX XXXX XXXX XXXX XXXX, but Quicken would continue to service our mortgage.
I then received a call from a company named XXXX, which is listed as a debt collection agency, saying for me to call them to set up payments to them for our mortgage.
Thinking this was a scam, I contacted Quicken and talked to XXXX XXXX who stated that she shows our mortgage was sold to XXXX, and has no record of the letter I read to her.
Her letter was datedXXXX, which I have NEVER received.
|
| 02/19/2019 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I tried to get a mortgage approval through Rocket Mortgage. At the moment I originally applied, my credit was around 608. After reviewing my credit, they said the system required a " dispute removal ''. They would not process my loan unless I agreed to this dispute removal process. After this procedure, they reran my credit and it tanked to XXXX. I did not qualify for FHA loans without a 10 % down payment due to my credit being to low ... but only after THEY RUINED IT! Rocket Mortgage refused to manually underwrite the loan. STAY FAR AWAY FROM ROCKET Mortgage!
|
| 09/23/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
We do not have a mortgage on our home but keep getting calls for refinancing. The caller claims to be from Rocket Mortgage, but the Tel # they use, XXXX is the same Robo call I get claiming they are from XXXX XXXX. The caller ID is from XXXX XXXX, FL. I have requested the XXXX XXXX XXXX to put me on their Do Not Call list and have requested they mail me a copy of their Do Not Call Policy. They call me XXXX and my name is XXXX XXXX. I am a XXXX year old widow. These people prey on the elderly and call sometimes 3 -4 times a day. They need to be stopped please.
|
| 12/21/2022 |
Yes |
|
|
|
Web |
Servicemember |
|
QUICKEN LOANS IS KNOWN FOR FRAUD AND FORGING DOCUMENTS. DOJ has sued them several times for some of the same things they did to me. I tried canceling the mortgage for the first 3 days by calling, emailing and overnight USPS all ignored by company. Then they sent the check to my brother instead of me. They refused to allow me to consult an attorney. They also altered the closing documents. They committed fraud and forgery. They lied on the closing documents claiming they paid off my HELOC but never did but included it in my mortgage and the HELOC Bank sued me
|
| 04/13/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have been attempting to get the PMI on my mortgage removed with Rocket Mortgage. Their website states that when my Loan to Value reaches 80 %, which it did when I made my XX/XX/2021 payment, I was to contact them to have it removed. I have called 3 times and have been given different answers as to why they wont remove it. Most recently was my call yesterday when I was told they run behind therefor I am to continue paying the PMI through XX/XX/2021 and then they will reimburse me. Each time I call I get a different excuse as to why they cant remove my PMI.
|
| 08/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was dealing with Quicken Loans regarding a mortgage inquiry involving the potential purchase of an investment property. The loan officer did a hard pull on my credit before asking what the target loan amount would be. It being a small amount, about $ XXXX, meant that they would not have a program to help me based on the loan size. A hard pull n my credit negatively impacts my credit score despite the fact that he would n't have been able to help me in the first place. This could negatively impact my ability to explore financing options in the near term.
|
| 02/08/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Talked to XXXX XXXX XXXX XXXX XXXX at Quicken loans who is supposedly a senior mortgage banker about getting a mortgage. I told him I wanted to be able to pay the mortgage off quickly with no penalties. He told me that when most banks sell mortgages to other banks, the new bank can change the terms, including charging huge fees if you pay it off early but that Quicken does n't do that. I said I do n't believe that is true and that I did n't want to do business with a person who lies. I just think it was unethical and he should be reprimanded in some way.
|
| 08/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
I have been in the process with Rocket Mortgage for the last 3 months to close on a property. They have had all my documentation for the last 2 months and only began the underwriting process 1 week before our agreed-upon closing date which is XX/XX/XXXX. More than likely now our closing will have to be delayed which is completely unacceptable.
They continue to request documentation about a gift letter, but purposely send me a different document to sign in order to make it seem as if the delay is my fault. They simply just started the process too late.
|
| 10/18/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Received a phone call from Quicken loans regarding refinance of my mortgage on XX/XX/19. Explicitly stated I did not want my credit pulled. Asked me to confirm my DOB to pull up my credit profile, was never told this would result in a hard credit pull. Tried to resolve with Quicken but was told this is how they confirm consent. Also pulled my wifes credit despite her not being on the phone and myself never confirming any of her identifying information. The loan officer who pulled credit was XXXX XXXX and the person I tried to resolve with was XXXX XXXX.
|
| 06/21/2015 |
Yes |
- Mortgage
- Reverse mortgage
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
Reverse mortgage tv advertising offers a free kit that explains options. Free, just call this number. I called and it was Quicken Loans. The person called me back from a non-toll-free number and continued to ask more and more probing questions " need to know this before I can send you the kit '' that included request for next of kin contact and for my social security number. This is verging on criminal. I never did get the promised " free kit '' and now someone I do n't know has a lot of information about my credit and the value of my current residence.
|
| 01/10/2023 |
Yes |
|
|
|
Web |
|
|
I refinanced my mortgage in XX/XX/2022. My closing was delayed due to confirming insurance. Anyway I closed on the refi. I have just been notified that Rocket Mortgage never paid the insurance even though I was told that my escrow would pay the insurance due. Now my insurance premium increased due to a lap in coverage. I was not notified until the insurance was canceled and I feel like this whole process is very confusing to consumers who are being told that they do not need to worry about paying insurance or taxes since they are paying into an escrow.
|
| 11/20/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/XXXX I received a letter telling from XXXX XXXX stating Quicken loans would take over my account. I called Quicken loans and confirmed they would mail a bill with my new account number. On XX/XX/XXXX I received a LATE NOTICE!! This was my first correspondence from Quicken Loans. I could not pay a bill I never received! I didn't even have an account number. The 1st representative I spoke too told me they would not report to the credit bureaus, but they did!!! I also explained that we are affected by CA wildfires, and our mail has been affected.
|
| 08/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
When I took out the loan, I was told the PMI would be dropped when I had enough equity in my home. I have met the requirements for removal of PMI and rocket mortgage refuses to drop the PMI, unless I pay {$190.00} to have an inspection. I originally paid XXXX XXXX for the home, and financed XXXX. The balance on the loan now is XXXX XXXX The value of my home has increased in the XXXX range. Even if that were not so, the current balance of my loan XXXX XXXX meets the requirements to drop the PMI and I should not have to pay a fee.
Please help. Thanks.
|
| 08/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Rocket Mortgage sent a notification of servicing transfer later than required by statute. Thus, the notification was defective ( late ).
In addition, Rocket Mortgage indicated ( via phone ) that no payments would be marked " late '' for 60 days. However, as of XX/XX/XXXX the new service has provided information in writing that a late fee will be assessed on XX/XX/XXXX. They have not provided a new account number of any other correspondence.
Because of these defects, the loan transfer should be cancelled and the loan should stay with Quicken Loans.
|
| 05/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American, Servicemember |
|
I have my home loan thru Quicken Home Mortgage ( loan # XXXX ). Each year I ge an escrow shortage bill which dutifully pay in order to retain my current mortgage payment and each year this company says that I still owe money?? I paid that bill on XX/XX/2021. Today this company sent me a letter threatening me with foreclosure! I want this harassment to stop and show me legal justification for substitituting a new $ figure that does not correspond with the escrow shortage initial request. Along with hat offense that tack on a late fee which is illegal!
|
| 07/17/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Quicken Loans failed to notify us of a deficiency in our escrow account for over 7 months. Rather, they notify us by mail that our mortgage is going up hundreds of dollars -- their excuse? " We have 2 million loans and don't always catch an unorthodox tax spike. '' Had they notified us, we would be able to fix the discrepancy with the real estate tax but because they waited so long, the consumer suffers. Being a big company is no excuse for abiding by RESPA, nor is it an excuse to engage in predatory lending behaviors and unfair business practices.
|
| 04/23/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Quicken Loans did not calculate our escrow correctly with our new home resulting in having to pay an unreasonable amount of money. After living in our home for the first year, QL sent us a check because we overpaid escrow. I called QL, and they assured me that it was my money to deposit into my bank account and do with what I pleased. Since the new escrow calculation, the amount the check was for is the amount I owe in escrow. They did not calculate our home with the land the last year which caused us to have to pay an unreasonable amount of money.
|
| 07/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
A representative of Rocket Mortgage, XXXX, contacted me about a prequalification. I stated on a recorded line multiple times that I did not want my credit pulled as we had not even began to look at houses. After the call was terminated, my credit report and my wifes credit report was pulled by Rocket Mortgage. I immediately called and demanded to know why my report was pulled without permission. I received an email stating they would investigate, and have not heard back. Since the call, I have multiple alerts that my credit report is being pulled.
|
| 03/01/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was charged XXXX dollars for a chance to refinance my mortgage by quicken loans. They accessed my credit twice which had an adverse on my credit account .I was denied my mortgage and a refund. They told me that if I paid them XXXX XXXX dollars they would give it to me. They laughed at me when I said I did n't have the XXXX XXXX dollars. I would like a refund. please accept this as a formal complaint by me. I am mentally XXXX and live on a fixed income. I may be able to provide supporting documents if I am able. Quicken loans is in XXXX michigan
|
| 06/16/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
What about four weeks ago I started a refinance on a VA loan with Rocket Mortgage. It was supposed to close quick and then one thing led to another and they switch the loan on me to a different type of VA refinance loan! They keep asking me for paperwork that I just dont have and doesnt exist. Theyre saying they cant verify my income meanwhile I am in the air guard reserve and Im going to school on the G.I. Bill. They keep asking me for orders my orders and I keep telling them I dont have orders Im in the XXXX XXXX XXXX! Can you please help me?
|
| 05/22/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
I was told I needed to get my credit over a XXXX to proceed with a VA IRRRL and was advised to work with their credit repair team. I made some extra payments and requested an updated balance statement so that we could submit a credit score update. The work I did helped me get over the XXXX mark but when I was transferred to a new loan officer, he advised me that my credit needed to be over XXXX. I feel like I am a victim of a bait and switch, I did everything needed to get my credit over the mark and to change what I was told is very upsetting.
|
| 06/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with fraud alerts or security freezes
|
|
Web |
Older American |
|
MY MORTGAGE COMPANY QUICKEN LOANS GAVE ME THEIR NUMBER FOR XXXX AT XXXX. THIS NUMBER CONNECTED ME TO A SCAMMER. THE AUTOMATED CAME ON FIRST AND ASKED FOR MY NAME, I PUT IN THE FIRST LETTER AND IMMEDIATELY A MAN WITH A FOREIGN ACCENT CAME ON THE LINE AND REQUESTED MY SOCIAL SECURITY NUMBER. I IMPULSIVELY GAVE IT TO HIM. THEN REALIZED THIS WAS NOT RIGHT. I TOLD HIM I FEEL UNCOMFORTAGBLE. HE RESPONDED, " I UNDERSTAND. '' I IMMEDIATELY HUNG UP AND CALLED XXXX AT QUICKEN LOANS. SHE TOLD ME SHE GAVE THIS NUMBER TO OTHER CUSTOMERS WITHOUT A PROBLEM.
|
| 09/18/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
My complaint was about the Quicken Loan Inc.A single home in four unit residential properties that the land lord was occupied or living in that four unit residential housing.actually they made that transactions w/out nothing concerning me from shopping to closing period.Ive never saw some documentary or copy of agreements? HUD and HELOC knows what Im talking about right! Im a victim of Identity theft being nightmare on elm street.How you can help me for this kind of hiding transaction or documents agreement that was I supposed to be have copy!
|
| 01/19/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
Quicken Loans is horrendous! They waste your time, energy, patience and money! I have lost almost {$1000.00} that can not be recouped. They strung me along for FIVE weeks, when other mortgage companies knew in a few hours if I would qualify for a loan or not. I was passed between XXXX different people/departments during this ridiculous process, because " each person/dept. specializes in a different component ''. Trust me, none of them were that sharp to be wasting resources on XXXX people working on a very small loan! This company is A SCAM!!!
|
| 04/14/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a loan with Quicken Loans and based on the 3-major credit agencies I have a score reported over 650. To refinance you need a min score of XXXX. Quicken loans came back with a reported score of XXXX, which is suspect as how could they come back with a score of almost 50 points lower than my highest score of XXXX. If they the result was based on my DTI or income I could understand, but I feel they are using a score model that is not favorable to minorities or individuals that choose not to disclose their race or ethinc background.
|
| 04/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I I originally wanted deferred payments due to coroanaviris. I thought about it and it would ruin my credit. I called quickenloan to remove it and made a effort and paid my mortgage. I tried to refinance for a lower rates and they told me Quicken loan had me on deferred payments.I told them to remove that from my credit. They said they would. They did not Twiice they did this to me.
Quicken loans has ruined my credit during this uncertain times and scary times. I have always paid my mortgage each month and been withQuicken loan for 10 years.
|
| 03/29/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
After initial contact, I asked the originator if they had financial products that fit my situation. Specifically, I was looking for a low down payment jumbo ( over $ XXXX ) loans ( non-FHA ). His response was that they have loans with the down-payment as low as XXXX % that are non FHA loans. However, after a hard credit pull it turned out they do n't anything like that. They only offer conforming ( under $ XXXX ) loans with % XXXX down-payment or Jumbo with XXXX % down-payment.
After all the lies, my XXXX credit score took a hit for nothing.
|
| 03/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
I received an inquiry on XX/XX/2022 on my credit report from a data specialist company. After contacting them, I was informed that the inquiry was requested by Rocket Mortgage. I missed a call earlier in the day but have not spoken to anyone from Rocket Mortgage, nor have I consented to a credit inquiry. This is a fraudulent, unauthorized request which may prevent me from obtaining financing from lenders. I've reached out to Rocket Mortgage directly but I was told there is nobody available to take my call and they are not accepting messages.
|
| 06/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
On XXXX XX/XX/2020 I got a notification from XXXX XXXX that my credit was ran through a mortgage company. I google the inquiry and I believe is Rocketmortgage.com/Quicken loans. I recently got my email hacked but my social was never attached to it. I would like to find out what information they received from whoever submitted the application. I have never provided my social to anyone other than two or three creditors in my lifetime. This was done unlawful and without my permission. I believe XXXX is the only creditor but I could be wrong.
|
| 06/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with a Fair credit reporting act [ ROCKET MTG # XXXX has violated my rights. THIS HAPPENED IN THE MONTHS OF XXXX OF XXXX, XXXX OF XXXX, XXXX OF XXXX, XXXX OF XXXX. Under 15 USC 1681 section 602 states I have the right to privacy.
15 USC 1681 section 604A Section 2 it also states a consumer reporting agency can not furnish an account without my written instructions.
15 USC 1666B A creditor may not treat the payment on a credit card account or mortgage account under an open end consumer credit plan as late for any purpose.
|
| 05/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I applied for a new loan through Rocket Mortgage and uploaded a lot of personal financial information to their website. I experienced difficulty working with the lender, including a non-responsive mortgage point of contact and unwanted solicitations, and decided to work with another lender instead. I contacted Rocket Mortgage to delete data, including my bank account statements, W2s, and other personal information, from my account and they refused. This is a completely unacceptable response and gross abuse of consumer privacy protections.
|
| 02/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was attempting a refinance with Rocket Mortgage since XX/XX/XXXX.
They assured me that the loan would be no problem.
The loan was ready to close in XX/XX/XXXX.
I called to ask a question.
A mortgage officer ordered another payoff.
This triggered a re verification of employment and a new loan subordination.
Rocket Mortgage would not take my calls, emails, or get on the phone with the second party on my mortgage. I got a major run around.
I ended up going to a local bank who will close in about 5 days.
Worst customer service EVER.
|
| 12/31/2020 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
I am XXXX XXXX XXXX veteran permanent and total. I no longer have to pay property tax in state of Texas. Quicken loans was noticed by the state and they sent me a letter stating I am owed a refund of XXXX. The state told them for 2020 I no longer pay tax. My monthly payment had me paying XXXX dollars for property tax at 12 months that is XXXX. I have asked quicken loans to re run the numbers and I am getting the run a round. Also I am in forbandance I own XXXX and they said they can not use the money in my overage to apply to what is owed
|
| 10/15/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
|
|
Quicken Loan ran a credit report 3 times against my approval. I informed all 3 credit bureaus in the past of any fraud of receiving my information without my permission and was to be cover for 3 mos or more. As far as the letter I received back from all 3 bureaus no one is supposed to run my credit without calling me first or my approval. It appears this has gone through and has lower my credit score even more. Please remove these inquiries from my credit history. Please DO NOT allow this to pass through again without proper notification.
|
| 08/28/2023 |
Yes |
|
- Trouble during payment process
- Escrow, taxes, or insurance
|
|
Web |
Servicemember |
|
I'm a XXXX veteran with a XXXX property credit. Instead of Rocket mortgage viewing the tax detail report sent over by XXXX XXXX here in Ohio. They assumed I didn't have a property tax, even doe they got the escrow taxes correct last year, they assumed I didn't have a property tax this year, so they weren't putting it to the side. Now from their error i have a shortage, which increase my payments by {$870.00} per month. I can't afford this new payment. I've never missed a payment, now an error on rocket mortgage will have me to foreclose.
|
| 01/05/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
I was working with Quicken Loans for the loan I was trying to obtain. They approved it and ask me to get an appraisal on the house. After this was done Quicken denied the loan. I asked about a refunds on the appraisal and they denied it. According to them it was a service provide that is non-refundable. I was not told this upfront only after everything was done. Now I want to used another lender and they mentioned I might have to to another appraisal done. I am very displeased because this is money coming out my pocket and its not cheap.
|
| 04/26/2015 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Settlement process and costs
|
|
Web |
|
|
We Never received a copy of the appraisal report. The appraisal was done XXXX. The XXXX time he used the wrong comparables. The XXXX time he purposely drove the value down because he was angry for having to come back a XXXX time. Little to no communication from the lender regarding the overall loan. No one explained any of the closing docs. A notary came to the house for signature and tried to explain however he was just the notary and not a licensed professional. He seemed uncomfortable answering questions. Very unprofessional process.
|
| 08/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I made an online inquiry looking for the best terms to open a HELOC. I received numerous responses. One of the responses was from a XXXX XXXX with Rocket Mortgage. He offered me a refinance of my current first mortgage. I told him that I was uninterested in refinancing my mortgage. Nevertheless, I have received correspondence ( cover letter attached ) and numerous phone calls from Rocket Mortgage as if I've applied for a mortgage with them. I did no such thing. I am concerned that this phony mortgage application could damage my credit.
|
| 01/28/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Rocket Mortgage pulled my credit more than one time resulting in two hard hits to my credit report. I would like them removed as so when I apply for a mortgage I will be approved. It seems like they pulled twice when I told them I had a XXXX already and I have a better score now, but they did not understand that they did not pre approve me but still tried to pull my credit score to " see '' if they could do anything, I said no, I know what my credit score is and I have to find a lender to give me a pre-approval letter for a mortgage.
|
| 03/04/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
A VA IRRRL mortgage refinance was being written by Quicken/Rocket Mortgage. I was charged a Good Faith fee of {$500.00}. An appraisal was also done- I later found out was not necessary both ) for this loan. I have excellent credit and have been on time on payments. My home is in a growing area. I am a XXXX XXXX Veteran and have been a victim of a Predatory Loan. No Contract was signed- no closing. Was told {$500.00} will be returned MINUS appraisal and other fees. This all occurred in the last 30 days. XXXX XXXX XX/XX/2020 XX/XX/2020
|
| 02/14/2019 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Struggling to pay mortgage
|
|
Web |
|
|
when I applied for this loan I was informed I had plenty homeowners insurance 5 months later I received a letter stating my wind and hail insurance had lapsed, witch I never had. XXXX XXXX stated they would cover 1 year at no cost of wind and hail insurance. my response was that was a band aid. while looking for another loan 2 hurricanes hit the state of NC. I had my payments set on auto pay ( XXXX ) XXXX XXXX took ( XXXX ) witch was unauthorized transaction, I stopped auto pay to prevent that from happening again now I pay manually
|
| 01/28/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
Rocket Mortgage pulled my credit more than one time resulting in two hard hits to my credit report. I would like them removed as so when I apply for a mortgage I will be approved. It seems like they pulled twice when I told them I had a XXXX already and I have a better score now, but they did not understand that they did not pre approve me but still tried to pull my credit score to " see '' if they could do anything, I said no, I know what my credit score is and I have to find a lender to give me a pre-approval letter for a mortgage.
|
| 11/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Approved for assistance with payments, but Rocket/Quicken not set up to accept these payments. Need them to accept these payments asap please.
Your application for Mortgage Payment Assistance through the XXXX Homeowner Assistance Fund Program, where assistance was requested for your primary residence located at XXXX is now on hold. The servicer you have selected, Quicken Loans has not been setup to accept payments at this time. We are currently communicating with your servicer and requesting their participation in the HAF program.
|
| 05/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
Older American, Servicemember |
|
My husband applied for a loan with rocket mortgage, Without my knowledge or authorization, Rocket Mortgage did a hard inquiry on me. I never spoke with anyone at rocket mortgage. When I received a email stating a hard mortgage inquiry. I called the mortgage company asking them to remove it because I did not talk with anyone about a loan or authorize the pull. They refused, saying my husband has the right to do so. My husband is not on my deed or my loan. Further more rocket mortgage discussed my loan with my husband.
Please advise
|
| 04/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage was recently bought by Rocket Mortgage. Since the purchase they have been incessantly reaching out to offer to review my mortgage options with them. I have repeatedly told them I am uninterested in this review at this time and am satisfied with my current mortgage and interest rate. Even with my telling them I am not interested I have been receiving calls and/or texts every day since XX/XX/XXXX offering these services. They have also been contacting the secondary account holder of the mortgage offering the same services.
|
| 01/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have a home mortgage with Rocket Mortgage. They suddenly sent us an email on XX/XX/2022 that our mortgage will be transferred to another company called XXXX on XX/XX/2022, and Rocket Mortgage will not accept my payments starting XX/XX/2022.
It's really a short notice ( 10 days ) which give us little time to process it, and we don't get any notice from the new company to setup account and payments yet. I think it against the regulation, and I need your help to cancel this transfer in order to avoid the troubles to make payments.
|
| 03/11/2021 |
Yes |
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
I have contacted Quicken Loans several times since my chapter XXXX bankruptcy was XXXX satisfactorily as I surrendered this house to my ex husband. I got my discharge in XX/XX/2020 and have contacted them via phone on several occasions. I have also contacted the credit bureaus and disputed the data. I am no longer financially responsible for this mortgage and my ex husband was making late payments and it is damaging my credit even further than it already is. The next step will be to contact a lawyer for assistance with this matter.
|
| 06/16/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
Please consider this correspondence to be formal notice that our mutual client is hereby appealing the denial of loan modification because your company failed to evaluate this borrower for all loss mitigation options available in violation of Regulation X , 12 C.F.R. 1024.41 ( c ) ( 1 ) ( i ). The lender has failed to respond to our QWR and Notice of error request sent on XXXX 2017 and are proceeding to sale set for XXXX /17 - the lender is in violation of regulation X-12 USC 2605 ( e ) ( 1 ) and the clients right to counsel.
|
| 05/26/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
I applied for a primary mortgage refi w quicken loabs XXXX this tear 2016. They told me on a number of occassions I was approved and even had conditional approval on their website under my application. For weeks I was told to expect someone calling for a closing date and all that would happen us a request for another payment I made or account I paid off. The debts that were clearly paid by my company were rejected by quicken. How can they include the monthly debt but not the income from my company that clearly pays it every month?
|
| 06/04/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Rocket Mortgage severely underestimated taxes on the original loan estimate. According to the loan XXXX this is due to their systemic process they use to pull the last tax bill. This means this is happening to other borrowers.
Rocket Mortgage promised reduction in new tax estimate once we received XXXX status. They claimed they called XXXX XXXX on our behalf to confirm. We only learned at signing that this would not apply in Oregon.
Rocket Mortgage never responded when I reported that I thought there was a compliance violation.
|
| 02/23/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
XX/XX/XXXX Quicken loans employees said my escrow account payment short XXXX. Quicken loans employees stole XXXX. Property tax bill for XX/XX/XXXX. Quicken loans employees stole money from escrow account during months XX/XX/XXXX XXXX ; ; XX/XX/XXXX XXXX ; ; XX/XX/XXXX XXXX and XX/XX/XXXX XXXX will be what I was told they will take. I paid first time mortgage payment for escrow account XXXX mortgage payment is XXXX new payment mortgage payment due XX/XX/XXXX XXXX. Quicken loans employees stole since XX/XX/XXXX. How do I owe XXXX.
|
| 12/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
Servicemember |
|
My issue is with Quicken/Rocket Mortgage, we applied for a conventional loan and they set it up as a FHA loan. The real estate agent sent them emails letting them know we want a conventional loan. I paid {$XXXX} for an appraisal that would not pass the lender under a FHA loan. They deliberately did this and refuse to change the loan to conventional. I would like my money back for their deception in this process, they were looking into making a quick buck and not assisting me acquiring a loan.
Date : XX/XX/2019 Amount : {$XXXX}
|
| 08/27/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Received unsolicited financial product or insurance offers after opting out
|
|
Web |
|
|
Rocket mortgage a subsidiary of quicken loans called to offer a mortgage. I expressly said do not pull a credit report multiple times. Caller conned me by asking for last 4 of social for ID verification. I never wanted the mortgage and I never gave consent for credit inquiry. However thats what they did. They pulled credit report causing my score to be impacted. I am applying for a mortgage elsewhere ( I was already preapproved ) but this impacts my interest. They refuse to remove the credit inquiry that they pulled fraudulently
|
| 03/29/2018 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was attempting to check mortgage rates on the Quicken website. When I needed to pretty much submit an application to get a rate, I exited the website. I have received three robocalls within 24 hours since then from Quicken and another loan company. The first call from Quicken was about XXXX seconds after closing the internet browser. I told the Quicken employee to remove me from their contact lists and I wasn't interested in applying for a mortgage loan. I am concerned that my phone number is being sold to illegal robocallers.
|
| 10/22/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I was charged {$20.00} for payoff statements that were requested by a third party in connection with a refinance transaction. The mortgage and note do not mention any fees to be charged for mortgage maintenance. There was no fee schedule included in my closing package, which was confirmed by XXXX XXXX of Quicken Loans by telephone conversation on XX/XX/2020 at XXXX XXXX XXXX. At closing, I was never made aware of any fees to be charged for payoff statements or maintenance of my loan. Quicken Loans refused to remove the charges.
|
| 10/02/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
- Changes in loan terms during the application process
|
|
Web |
Servicemember |
|
I cancelled my refi with XXXX within the 3 days, this was not disputed. however, XXXX sent the payoff anyway. The payoff was made on my house account ( with XXXX ) and then reversed within the same month. A month and a half later I get served with a lawsuit where XXXX is suing me for my house, saying I took their money, even though I still had the outstanding mortgage balance with XXXX. This has been going on for over 3 years and last week a judge granted XXXX a lein on my home. I need help, no one is following the rules here.
|
| 07/09/2018 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My morgage has been in forebearance since hurrican Irma hit FL back in XX/XX/XXXX/XX/XX/XXXX. My insurance company setteled my claim but the money is being held by Quicken Loans out of XXXX, MI. Repairs have been complete for over two weeks and Quicken can not get their outside vendor ( inpector ) to call me and schedule an inspection to verify repairs have been made -- -so that the balance of the money can be transfered to me. My house is up for sale b/c I am XXXX XXXX and need to move to WA state for my next XXXX assignment.
|
| 05/25/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
My husband received a prequalification letter in the mail from XXXX XXXX of Quicken Loans for a VA Mortgage Refinance. Allegedly, we could refinance our loan " with a VA loan at a low, 15-year fixed interest rate of 3.25 % ( 3.836 % ). '' However, our current mortgage is not a VA Loan, which I know is a requirement of qualifying for a VA Interest Rate Reduction Refinance ( IRRR ) loan. Additionally, neither my husband nor I, are veterans. I found this letter to be very deceitful and unfairly misrepresents a government program.
|
| 05/01/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
This company is a nightmare to deal with. I made my XX/XX/2018 mortgage payment on XX/XX/2018. Quicken/Rocket mortgage did not apply the payment properly. The credited it to Principal and escrow. They charged me a late fee even thought the payment was early.
I made the XX/XX/2018 mortgage payment on XX/XX/2018. They credited the payment to XXXX and charged me a late fee even thought the payment was early. They are now claiming I am in default.
I emailed them and called them. They refuse to correct the error. It is a scam.
|
| 03/25/2015 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
|
|
Quicken Loans has given me XXXX approval letters stating that my loan has been approved and FULLY underwritten in accordance of the underwriting guidelines. 5 days before closing XXXX XXXX, Solution Consultant for Quicken Loans, informed me that they still needed more time and that the loan HAS NOT been approved by their underwriters. Due to this, I have lost ALL deposits for the purchase of the home I was interested in buying since the approval letter was emailed from the loan consultant to my broker. A total of {$3300.00}.
|
| 10/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Confusing or misleading advertising or marketing
|
|
Web |
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I have received advertising from the " XXXX XXXX XXXX '' general fraternity organization and " Rocket Mortgage '' that appears to be a RESPA violation. They are offering Cash back to mortgage applicants for referring them to Rocket Mortgage. I believe this is a clear violation of RESPA kickback regulations and this email has likely been distributed to thousands of members of the fraternity. Both Rocket Mortgage And the XXXX XXXX XXXX general fraternity organization should be penalized for participating in RESPA violations.
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| 08/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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Called Quicken Loans about a {$55000.00} new home loan. I was told they don't do new home loans less than {$100000.00} and they still ran my credit report. It was an unsolicited credit check for a loan they couldn't even give to me.
I called and was told it was run because I DIDN'T tell them not to run it. That's ABSURD.
I asked them to remove it from my credit report and they said " its only 10 points ''. I don't care if it's one point if I did not ask them to tell them to run the report. It's under my phone number XXXX
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| 04/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Quicken loans notified me of an impending change to my servicer in less time required by law, 15-days. I was notified today XX/XX/2020, verifiable by time stamp via email, and not USPS, that my loan would no longer be serviced by quicken as of XX/XX/2020. Sparse information was provided regarding the new servicing company. I contacted quicken loans today, XX/XX/2020, to discuss this issue to which Quicken said they sent their email on XX/XX/2020, to which I am not in receipt. Quicken did not offer any reasonable solutions.
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| 05/02/2017 |
Yes |
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Web |
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I applied for an FHA mortgage with Quicken Loans agent XXXX XXXX and was pre approved signed a contract for a 30yr mortgage onXX/XX/XXXX. His mortgage license number is XXXX. None of my credit score or financial information has changed in the past few days but Quicken Loans changed their offer to a 15yr mortgage todayXX/XX/XXXX and claim that is the only way to finance the home. This is a bait and switch which is a violation of consumer laws. I would greatly appreciate your assistance in fully investigating their practices.
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| 07/14/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I refinanced with the same Mortgage company ( Quicken Loans ) in XX/XX/2020. My first refinanced payment was due XX/XX/2020. I was already previously set up on Auto Pay and when the new refinance happened was under the impression that the Auto pay would in fact continue.I am currently since XX/XX/2020 set up on Auto Pay. However the auto pay did not transfer and i have called and spoken with XXXX & XXXX in Consumer Relations and they said to me that the 30 day late was valid and would NOT do anything to adjust this error.
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| 11/04/2015 |
Yes |
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- Application, originator, mortgage broker
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Web |
Older American |
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I called Quicken Loans to ask a question about a mortgage- The customer sales person asked me for my name etc. before I received an answer to my question! Unbeknownst to me my credit score was impacted because of a " Hard Inquiry '' - It does not seem right to have your credit score come down, when your just want a question answered about the company in question services!
Your question " Which part of the mortgage process is your issue related to? '' Does not apply so I put Applying for a loan - which I am not or did not!
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| 12/07/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I refinanced my home loan with Rocket Mortgage in XX/XX/2020 after having my loan with XXXX XXXX for over 10 years. Everything went fine until I noticed the mortgage insurance for {$1000.00} a year. I called and spoke with XXXX and I was told I had to pay that for at least another 10 years. I really wish they would have mentioned this during the process. This is going to cost me {$10000.00}. More then I saved refinancing my loan. I think this charge should be taken off my loan. My house is worth XXXX the mortgage amount.
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| 09/12/2019 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I purchased my home in XX/XX/XXXX, for XXXX, PMI should have come off at 80 % XXXX XXXX. I refinanced with Quicken Loans in XX/XX/XXXX balance of XXXX, no cash out, they did not do an appraisal, original purchase price is what they used when I refinanced, now they will not remove my PMI and the balance is XXXX. They say the original price they base it off of is XXXX, but still the online estimates all say my home is between XXXX and XXXX. How can they illegally change the value of my home so it looks good in their books.
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| 08/03/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
Older American, Servicemember |
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Upon seeking line of home equity, we found that on the deed is a statement and code Quicken/ Rocket Mortgage XXXX, Says it is closed but not satisfied. I have reached out to them with no success. They say they can not find any account. We used my SS # and that of my late husband. I contacted my current mortgage XXXX XXXX as well as XXXX. No one has answers and blame each other. I have spent a week or more talking to these people. this all happened when they sell your mortgage to others which is not fair to the consumer.
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| 06/01/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Worked with Quicken loans to refinance home. They were misleading about lender fees therefore withdrew consent on application and went with another company. They charged my credit card XXXX $ without explanation or authorization. I never authorized this payment. They have some serious business practice issues with regard to misleading customers and not fully disclosing their fees. After they were denied my business they unlawfully charged my card. I am disturbed by this company being allowed to operate in this manner.
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| 12/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
Older American |
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Rocket Mortgage sent over {$6000.00} to XXXX XXXX XXXX XXXX FL when {$0.00} should have been sent.
They deducted it from my personal escrow acct. leaving me debt for flood coverage already paid by my XXXX XXXX XXXX XXXX XXXX.
Rocket Mortgage deducted this amount on behalf of XXXX units at XXXX Condos They acknowledged verbally on XX/XX/XXXX that the check was sent out due to an error on Rocket Mortgage.
They have yet to refund my escrow and have raised my mortgage payment where I will be in default as of XX/XX/XXXX.
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| 10/13/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
Older American |
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on XX/XX/2020 a representative from Quicken Loans called me and tried to sell me a refinance package. He went on with his sales pitch and put me on hold to go check available packages for me ... He never asked if it was OK to run my credit and i never asked him to run my credit. Later that day my bank notified me that i had a hard hit credit check ... it was Quicken loans. Unethical! He also ordered a mortgage payoff notice for no reason ... .i had NO intention of refinancing because i intend on moving in about a year.
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| 11/12/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Credit decision / Underwriting
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Web |
Older American |
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I want to complain about Quicken Loans who holds my second mortgage. I was trying to refinance my first mortgage under the XXXX program to lower my monthly mortgage payment.
Quicken refused to subordinate their loan although I have 75 % loan to value on the first and a combined loan of 95 %. I ca n't imagine why they are doing this. I declared bankruptcy about 6 years ago and could have included the second. I wanted to do the right thing and have continued to send my payment XXXX which became Quicken, over the years.
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| 03/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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XX/XX/XXXX I received an alert for a hard inquiry from Rocket Mortgage that was not authorized. I advised Rocket Mortgage that this was un-authorized and they fail to assist in removing the inquiry off my credit report.
In addition I have XXXX several times ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) documentations, They have consistently lied about obtain legible documents despite having agents read the documents to me. They have refused to remove the inquiry after providing the documentations as requested.
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| 05/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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Rocket Mortgage refuses to deliver pay off amount due to needing to " make calculations. '' We started requesting pay off amount in XXXX for XXXX. We have missed 3 closing dates because they willfully withheld our pay off amount. We moved closing 3 times. They say we would have it last week, then Monday then XXXX, then yesterday the XXXX and again today. They refuse to talk to our lawyers. Today they told my husband that we " should have pay off number by Friday but maybe Monday '' This has been going on since XXXX!
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| 11/11/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Rocket Mortgage Quicken Loans I changed the account that my auto pay was drawn from. They said that I also ended the auto pay. I don't agree that I did that because I would not have done that. My payment was late. Rocket tried to email me about the issue and their mail but their mail goes to spam because of all the junk that they send. They tried to call but the did not say what the issue was. I didn't call back because again, they only call to try to sell you another product. They refuse to remove the late strike.
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| 05/29/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I financed my home purchase with Quicken Loans and had my house payment jump XXXX XXXX dollars a month after first year due to 'unforeseen ' increases in their property taxes. The taxes doubled, this was a gross underestimate of taxes by Quicken and title company, I assume to make loan payments seem smaller when I purchased. Be aware or these so called experts who claim to be XXXX XXXX high rated lender, they don't care about you and they XXXX. Don't trust Quicken Loans/Rocket Mortgage to be in your best interest!!
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| 10/03/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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On XXXX/XXXX/XXXX I received a call from Quicken loans ( XXXX ) stating that they could help me look for the right mortgage. The rep asked for my social security number in order to confirm my identity, so I gave it to him. I asked if he planned to run my credit and he said 'yes ', I immediately told him that I did not consent or give him permission to do so. He then said that it was too late. According to him and his supervisor he said he would fix the inquiry, but they never did as it shows up in my credit report.
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