Rochester Home Equity, Inc CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
05/15/2015 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • NY
  • 12866
 Web
We contacted Rochester Home Mortgage regarding a refinance after viewing an advertisement they placed. It turns out that the company purely induces people to submit documents and charges a " nonrefundable '' charge. There is no one at the company, they all " disappear '' when trying to further the process. They scam people buy charging the credit cards without intention of doing anything further with an application. They lie repeatedly and there is no actual business conducted.
09/26/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • NY
  • 14609
 Referral
10/27/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 12209
 Web
08/04/2014 No
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • NY
  • 12209
 Referral
12/19/2013 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • NY
  • 11411
 Postal mail
07/17/2012 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • NY
  • 12209
 Web
06/15/2012 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 12209
 Web
06/12/2012 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 12209
 Web
06/05/2012 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan modification,collection,foreclosure
  • NY
  • 12209
 Web
06/01/2012 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • NY
  • 12209
 Web