RLB Texas Auto Center LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
08/13/2019	Yes	Vehicle loan or lease Loan	Struggling to pay your loan Lender trying to repossess or disable the vehicle	TX 78666	Web	Servicemember
I bought a car on XX/XX/2019 just over 2 weeks ago with {$1000.00} down and {$500.00} deferred. They did not disclose that there was a GPS tracking/disabling device on the vehicle. They started out telling to just get my insurance as soon as possible then the very first Tuesday or Wednesday they already disabled the vehicle saying that I was supposed to have my insurance within 24 hours, if I would have known it was 24 hours I would not have tried to wait until payday on the following Friday, I would have done my insurance immediately. Then come Saturday the XX/XX/XXXX they have disabled my car again because I paid {$300.00} of the {$500.00} deferred amount that was due that day. Then I lost a contact that couldnt be replaced over the weekend because ai did not even have access to my prescription over the weekend. I did not order glasses at the time because XXXX XXXX could not connect with my government XXXX/XXXX XXXX and were trying to charge me too much money. Anyway when I paid the {$300.00} one of the sales people at Texas Auto Center assisted me in making the {$300.00} payment in their payment ATM and I said I would pay the rest as soon as I made it with XXXX and XXXX, he did not argue or say anything at the time. Then Monday morning at the optometrist they start harassing phone calls and disabled the vehicle. The period of time the {$200.00} was late and the disabling of my vehicle is absolutely ridiculous and the harassing phone calls starting the very next business day is very extreme! Texas Auto Center in XXXX XXXX, TX needs to extend that period of time before they start harassing their customers and disabling their vehicle to allow for a more fair period of time and give honest customers a chance to make things right. They constantly lie and give their customers the run around. I have been reading their customer complaints and reviews on the XXXX XXXX XXXX website and have since come to the conclusion that their business practices are highly shady and their consumers need protection from these sharks that most of them do not know where to solicit.
07/03/2023	Yes	Vehicle loan or lease Loan	Getting a loan or lease Problem with signing the paperwork	TX 77004	Web
to whom may concern On XX/XX/XXXX, I leased a XXXX XXXX XXXX, XXXX at Texas Auto Center XXXX XXXX XXXX. I paid a cash deferred down payment of XXXX XXXX Unfortunately, upon further review of the contract, I noticed several inconsistencies in the pricing and financing terms that were not disclosed to me during the negotiation process. I feel these discrepancies were intentional and designed to be deceptive in order for me sign a contract that was not in my best interest. A few of the discrepancies have been identified as the amount owed on the vehicle and what is being reported to the credit agency XXXX concerns with the electronic signature such as the misspelling of my name missing information in the contract information that was input not by me information that was misrepresented as being a requirement when it was optional insurance fraud aggressive sales techniques high interest rate inability to successfully contact and communicate with the dealership to obtain any information regarding my lease payment information or receipts In additional, once a copy of my contract was finally forwarded to me, the information detailed between the two differed. I have attempted to contact the dealership multiple times to address these issues, but have not received an adequate response or resolution. I've always gotten the run-around. This lack of communication and accountability is unacceptable. I can never get a straight answer. Always put on hold. Always told " NOT able to give that information ''
01/11/2018	Yes	Vehicle loan or lease Lease	Struggling to pay your loan Lender trying to repossess or disable the vehicle	TX 76542	Web
in XX/XX/XXXX i requested for my pay dates to be changed. XXXX asked for me to send over proof of my pay dates. i did that. i asked her if my payments could be every month, she said the only way she could do that is if i make a months payment. i made the {$500.00} dollar payment. ive paid the {$500.00} payment in XX/XX/XXXX and XX/XX/XXXX. now onXX/XX/XXXX they turned my car off XXXX stated that i needed to make a {$250.00} payment inorder for my car to be turned back on because XXXX was out of the office. i then asked to speak to a manager. she stated that she would turn my car on and that i needed to call back the next day to speak with XXXX, the person i initially made the agreement with. a verbal agreement is just as good as a written agreement. on XX/XX/XXXX they turned my car off so i called XXXX and tried to see what was going on. XXXX stated that she never agreed to anything like that, she also stated that i would have to make a " good faith '' payment of {$150.00} in order for them to extend the rest of the payment for the XX/XX/XXXX. she was very rude and wouldnt let me get a single word out. she just kept denying the agreement. and my car is off.
11/13/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 78660	Web
TAC Acceptance Group ( Texas Auto Group ) is reporting false information on my credit report. I filed a XXXX XXXX bankruptcy in XXXX of 2023 and the vehicle was included in that. The vehicle was returned to the Texas Auto Center after my discharge which was granted XX/XX/2023. The vehicle was removed off my XXXX credit report after vehicle was returned and a month later on or around XX/XX/XXXX they reported the vehicle back to my XXXX Credit report as being 30 days late, which also made my credit score drop over 60pts. I have filed a dispute with XXXX 3 times now and submitted my bankruptcy paperwork and they come back with the same results as account verified and accurate which is not true.
03/09/2020	Yes	Debt collection Auto debt	Attempts to collect debt not owed Debt was paid	TX 78660	Web

05/13/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	TX 78258	Web