RIA FINANCIAL CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
12/03/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MD 21045	Web
I have also attached this complaint in pdf form for easier reading. Complaint about Ria XXXX XXXX XXXX Continental Exchange Solutions , Inc., doing business as Ria Financial Services This is a complaint about the money transfer service, Ria Financial Services. On XX/XX/XXXX I initiated a cash transfer of {$120.00} with Ria Financial Services ( Ria ). I am in the United States, and the money was intended to go to a school in XXXX. I used the Rias website and mobile phone app to initiate the transaction. First I entered the recipients name and banking account IBAN number. Rias screen did not say they were not authorized to send money to business accounts even though I had entered an IBAN number for a business account. Ria accepted the information and gave me directions for funding the transaction. I funded the transaction by paying {$120.00} cash to the Ria agent, which was a XXXX store in Maryland, United States. Ria then failed to deposit the money into the receivers account, claiming they are not authorized to transfer money to businesses, and Ria has also refused to refund my money unless I meet unreasonable and expensive paperwork requirements, which they altered after I submitted what they requested. The transaction is Ria order number : ( see receipt ) ( Attachment 1 is the receipt ). The money was intended to be deposited as Euros into a business account in XXXX. After Ria failed to deposit the money, I used additional funds to complete the transaction with a different money transfer service. As a result of needing additional funds, I had to pay two overdraft bank fees here in the United States at two different bank, and I would not have needed to pay additional funds or overdraft fees if Ria Financial Services had not handled the transaction fraudulently and with willful neglect and if the Ria website had been initially transparent about their lack of authorization to send money to business accounts. Until I called, no one at Ria conveyed any problem to me. The status of my transfer remained in review much longer than reasonable, and twice I attempted to contact Ria online but no one answered my question or conveyed a problem. Finally I called Ria for more information. Only then, on XX/XX/XXXX, did I learn the company had no intention of sending my cash to the recipient. Yet, within 24 hours of funding my transaction, so by XX/XX/XXXX, someone at Ria would have known they were not able to complete my transaction. No one notified me. The customer service representative, XXXX, cancelled the transaction ( Attachment 2 ). He emailed me a Direct Deposit Authorization Form. The form shows the following directions : I told XXXX I do not have checks, so I could not give them a voided check. As the directions are worded, he explained that the Direct Deposit Authorization Form was the Bank Deposit Authorization Form, so I could just fill it out and send it back, and I did not need to send a voided check. Indeed, the directions do state that the form is an acceptable supporting document on the list of acceptable supporting documents. The directions do not state that both documents are required, only that the deposit authorization is an acceptable form of documentation. Please see attachments 3 and 4, XXXX email and attachment. Attachments : 1 XXXX Receipt dated XX/XX/XXXX 2 Transaction cancelled 3 Email from XXXX dated XX/XX/XXXX 4 Attachment from XXXX email 5 Emails to/from XXXX XXXX 6 Bounced emails from the Ria compliance department 7 Email Communication with XXXX at Ria I completed the form and sent it to XXXX. At this point, I had completely met the requirements as provided to me by the Ria customer service representative and I was waiting for a refund via ACH transfer from Ria. The next day, XX/XX/XXXX, I received an email from a Ria customer service specialist, XXXX XXXX. She said she needed a voided check to process the transaction. In communication over a few emails ( Attachment 5 ), she asked me to send a bank statement in lieu of a voided check, which I did. She said she would let me know when the bank ( their bank ) approved the ACH transaction to transfer my refund to my bank account. I thought that statement was odd because the only reason their bank would decline the transaction would be if Ria didnt have the funds. I attempted to cc Rias compliance department at the email address listed on their website : XXXX, but I only received multiple bounced emails in response ( Attachment 6 ). On XX/XX/XXXX I followed up with an email to the same Ria customer service specialist, XXXX XXXX. I asked her, Are you able to confirm that the bank is in the process of sending the funds to my bank, and also what day I should expect to receive the funds? She never responded. A week later, on XX/XX/XXXX, I received an email from XXXX, a Ria customer Service representative ( Attachment 7 ). He said they need a voided check from me in order to issue a refund. He also said Ria is not authorized to send money to business accounts but offered to send my money to a person in XXXX, just not a business. Thats ridiculous. The money needed to go to a business. And now that I have already paid the business with a different service, Ria should have refunded money without unreasonable roadblocks and time delays. Again, I told the Ria customer service representative, XXXX, I do not have checks, I write so few checks that it is not worth the cost for me to purchase checks. On the few occasions where I need a check, I just pick up a money order at the grocery store. This is typical. Americans nowadays largely pay for transactions with a credit card and then pay the credit card monthly from a bank account transfer. According to The Federal Reserve XXXX XXXX XXXX ( Attachment 8, page 7 ) twenty-two percent of bank consumers overall do not keep paper checks on hand, and young people are least likely to own paper checks. In the Federal Reserves XXXX survey, no respondent under the age of XXXX made payments with paper checks. I suggested that Ria send a refund check to my house instead. Rias representative XXXX said, the check refund service is suspended, we can not send checks for refund. His statement should raise red flags with the government agencies that issued Rias license to handle money transfer transactions. Rias representative offered to send my money to a random person in XXXX instead. Thats an unacceptable solution for a number of reasons, but also its unacceptable because when I pay a bill, I want documentation that I paid it. I have the receipt from XXXX, and I would want confirmation of the deposit into the recipients account, which isnt possible if Ria demands I redirect my money to a person instead of a business. It would be a bizarre, uncomfortable, and unprofessional request for me to make of the recipients employees. I asked for the contact information for Rias legal department, and neither he nor anyone else responded. Its obvious to me that Ria has the ability to refund my money. I have never had a company require a voided check from my bank before issuing a refund. Ria could have credited my account on the app and allowed me to transfer the money to my bank account, I am a person after all, but to avoid doing that they demanded the person receiving the money be in XXXX. I would like a full refund for {$120.00} immediately. At this point I would also like payment for my two bank fees : {$28.00} and {$35.00} And I am requesting the company double that amount to compensate me for the amount of time I have had to devote thus far to fixing their negligence, and I will donate this portion to a migrant rights organization. In total, I am now requesting : XXXX + XXXX + XXXX = XXXX * XXXX = {$380.00} This amount is more than reasonable considering the amount of negligence and lack of communication on Rias part. If I need to go through the court for my refund, I will request payment for the two overdraft fees and compensation for my time, expense, and legal fees. I would prefer a refund via certified check from Ria immediately. Now, the second part of my complaint addresses my concern about Rias ethics and motives and the impact on their customer base. As I have learned, Rias customer base is obviously not individuals who need to pay a bill to a business account. The companys base seems to be hard working XXXX who want to send money to their families in their countries of origin. This customer base likely includes undocumented XXXX who most certainly do not have a checking account and paper checks to void, and Ria knows this. By demanding a voided check to issue a refund, Ria is attempting to keep their customers money when they are unable to complete a transaction. This is fraud, and it is especially heinous because they are targeting the most vulnerable people who would likely just consider the money lost to avoid drawing attention to their undocumented status with a complaint about the money transfer service. I happened to stumble upon the Ria service. The fact that Walmart and XXXX are agents for the service added legitimacy, so I decided to try the Ria service with a small bill I needed to pay. I am not their typical customer, but now that I have legitimate concerns about the company defrauding migrant workers, i am obligated to not turn a blind eye on evidence of Rias financial crimes against undocumented migrants. When Ria customers initiate a money transfer on the website or in the app, they can choose to have the recipient pick up cash at a bank or they can send money directly to a persons bank account and at no point in the transfer process does Ria require a voided check from the recipient or disclose that the company will not deliver funds to a business. Its only when Ria fails to complete the transaction that they demand a voided check to refund the customers money, and its an obvious excuse to keep money that doesnt belong to them. I would think the company would have wanted to avoid drawing attention to their practices over a small refund, but apparently not. Ria Financial Services, as a money transfer company, needs to transfer my money back to me. If they are as incapable at transferring money as their employees have claimed, they should shut down their business.
06/01/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NJ 070XX	Web
I used XXXX XXXX transfer services to transfer money international through their app. The 3 transfers went with no issues and the recipients got the money. This was on XX/XX/XXXX for {$190.00}, XX/XX/XXXX for {$370.00} to XXXX, and XX/XX/2018 for {$400.00} to the XXXX. on XX/XX/XXXX, I put another {$50.00} transfer to XXXX, Ref XXXX at XXXX in the morning. I received notification and was told will be notified when the money is available. Few hours later the same day I got an email the transfer was cancelled. I called customer service and was told a widespread system glitch caused it to many people and I should retry in 24hrs. In the meantime, the app is telling me a refund will come in 5-7 business days. I retried and at each time it says to me " Sorry your transaction has failed. Please try again later ''. I tried, this time using a previous recipient. I have the same error. SO I decided to call them after few days. I was told some verification system that is confidential has excluded me from online transactions and I am only allowed to transfer at a physical location. I was in shock and asked why. Then the guy was telling me " IT'S CONFIDENTIAL. NO ONE IS GON NA TELL YOU ''. And I asked if there were a number I could call or an address I could write to and know what was said about me so bad I am literally banned from online transfer. The answer was " NO '' So after having all my confidential information, name, DOB, address, CC number and everything else, XXXX XXXX is banning me from their online system and I have NO right to know I used XXXX XXXX transfer services to transfer money international through their app. The 3 transfers went with no issues and the recipients got the money. Small amount from {$190.00}, {$370.00} and {$400.00} to XXXX and XXXX. When I attempted to put another {$50.00} transfer to XXXX, they cancelled the order in few hours after receiving it, saying a refund will come in 5-7 business days. I called customer service and was told a widespread system glitch caused it to many people and I should retry in 24hrs. I retried and at each time it says to me " Sorry your transaction has failed. Please try again later ''. I tried, this time using one of my previous recipients. I have the same error. When I called them after few days, I was told I was banned from online transactions by some verification system that is confidential, and I was now only allowed to transfer at a physical location. I was in shock and asked why. Then was told " IT'S CONFIDENTIAL. NO ONE IS GON NA TELL YOU ''. And I asked if there were a number I could call or an address I could write to for the information as why I am banned from online transfer. The answer was " NO '' So after having all my confidential information, name, DOB, address, CC number and everything else, XXXX XXXX is banning me from their online system for obscures reasons and I have NO right to know XXXX Hello, First of all, when a customer places an order with you, the first thing you should do, like every decent business, is to send an automatic email to inform the order was received and the terms of the transaction. I NEVER received a notification of any kind, which is unheard of. All I know so far is from calling Second what you are saying is so stupid, but yet should have been preeminently displayed on the screen when I was making the selection. I went with the cheaper bank account option which was {$5.00} versus {$64.00} for the debit card. I would NEVER have gone with this option, and would absolutely have changed that and pay the higher fee to get the money transferred within minutes. WHY WOULD ANYONE JUMP ON AN ONLINE TRANSFER TOOL, THEN WAIT FOR 5 DAYS FOR THEIR MONEY TO BE PROCESSED? Finally, after 4 days of waiting and calling, I was finally told because this was my first order and the {$2400.00} amount was substantial, you needed to verify the authenticity of the transaction, and you have been trying to reach me using an outdated phone number. I updated my account with my new number and you confirmed to me the transaction will now move forward and the recipient will receive the money within 2 hours. After 9 hours of waiting, when I called you back, I was told a different story. Now the recipient will receive the money Tuesday of next week, XX/XX/XXXX, 5 days after the order was posted on XX/XX/XXXX. So I cancelled the transaction because I can not wait for that long and all of a sudden, you took the {$2400.00} from my account, causing an overdraft. However, you didnt take the money to deliver it to the recipient, but just to hold on it for 7-10 business and return it back to my account. This is a real mafia operation, and I just learned about your insidious practices from the tens of thousands of complaints against you. I should have visited the consumerfinance.gov and learn about your XXXX up practices You can count on and will respond to my complaints coming to you You are real suckers. XXXX, Racketeers In Action XXXX XXXX XXXX On XX/XX/2018, I placed a transfer order from XXXX for {$2400.00}. This was for a transfer money to XXXX The order was immediately " in Progress '', and stayed so for days. And in the meantime, in the order details page in my account that I attach a copy of, it was strangely said the money will be available XXXX, but possibly sooner. Finally, after 4 days of waiting and calling, I was told because this was my first order and the amount was substantial, they needed to verify the authenticity of the transaction. And they have been trying to reach me using an outdated phone number. I updated my account with my new number and they confirmed to me the transaction will now move forward and the recipient will receive the money within 2 hours. After 9 hours of waiting, when I called again, and this time, I was given a different story. Now the recipient will receive the money only Tuesday of next week, XX/XX/XXXX, 5 days after the order was posted on XX/XX/XXXX. And the explanation was because I opted to use my bank account instead my debit card. Please note the detail page still says XX/XX/XXXX or earlier. I told the agent even though what he was saying is so stupid, it still should have been preeminently displayed on the screen when I was making the selection. I went with the cheaper bank account option which was {$5.00} versus {$64.00} for the debit card. I would NEVER have gone with that option and would absolutely have paid the higher fee to get the money transferred within minutes. I requested right away a cancellation, so I could find other means to send that money. Then immediately, after the cancellation, THEY TOOK THE {$2400.00} FROM MY ACCOUNT, causing an overdraft. However, they didnt take the money to deliver it to the recipient, but just to hold on it for 7-10 business and return it back to my account. First off, when a customer places an order with you, the first thing every decent business does is to send an automatic email to inform the order was received and the terms of the transaction. I NEVER received a notification of any kind, which is unheard of. All I know so far is from calling, and one late email after my intense argument with their customer service rep Second, WHY WOULD ANYONE JUMP ON AN ONLINE TRANSFER TOOL, THEN KNOWINGLY WAIT FOR 5 DAYS FOR THEIR MONEY TO BE PROCESSED? Third, if they display on my details page the money will be available XX/XX/XXXX which is still 2 days after placing the order, how can they go around and say it's going to be available 4 days later on XX/XX/XXXX? So they advertise one thing ( transfer within minutes ), they display another thing in my account ( Money available XX/XX/XXXX or earlier ), then tell me another story ( delay due to verification ), then change the story to XX/XX/XXXX process date, then finally hold my money hostage for 7-10 business days Fourth, if they did not take the money out of my account for 4 days, why would they just take it out and keep it for 7-10 business days, simply because I cancelled the operation?
09/05/2018	No	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NV 89122	Web	Older American, Servicemember
On or about XX/XX/18 I opened a money transfer account with XXXX XXXX Transfer at XXXX. I completed all the information on their form, including recipient personal and bank account information. Because I wanted to send the funds direct ; y through my account, I selected the ACH withdrawal option. My other option was to wire them the money, but that would have incurred bank fees I wished to avoid. I completed the information required to set up ACH. this included my personal information, bank name, account no. and pin no. The stated purpose was to verify I owned the account and there were funds present. My information was accepted, and XXXX set up the ACH option approximately 24 hours later. On XX/XX/2018 I made two transfers. The first was in the amount of {$28000.00} PHP to my realtor in order to pay for renovations to. Condominium I was purchasing in the XXXX. The second was in the amount of {$23000.00} XXXX to my fianc for a medical condition. I received the online confirmation and XXXX immediately withdrew an equivalent mount in U.S. dollars from my bank account. ( Photo of XXXX trnscrion summry attached ). I also received Email confirmation that that the transfer was confirmed ; the money had been received by XXXX and the recipients would receive the funds no later than XX/XX/18. ( Confirmation emails attached ). Shortly after making this transaction, I also received a phone call from a man identifying himself as an XXXX representative. He stated the purpose of his phone call was to verify the purposes of the transaction including whether I personally knew the recipients. I told him I knew the recipients and explained the purpose of each transaction. He then stated he would put this information in his notes in the event the transaction was reviewed. On XX/XX/18 I learned that the recipients had not received the funds by the promised due date. I went online to the XXXX website and confirmed the transaction had not been completed. I phoned XXXX and spoke with a representative. The person spoke with an XXXX accent, and because it was after business hours, I assumed it was either a call center or another office overseas. I explained the situation. The man found my account and confirmed that XXXX had withdrew the funds and had them in their possession., and the transfer had not been completed. He reviewed my notes and was at a loss as to an explanation why the funds had not been transferred by the due date. He reviewed the notes from my transfer and told me they were unclear and lost unreadble. He promised he would email the American branch handling, the transfer and a representative would be call ing me the next day to resolve the issue. I never received either a call or email. On XX/XX/18, I phoned and spoke with another representative. For the third time I explained the purposes of the transfer and for the second time explained the money had not been transferred. The woman said she looked at my notes and also confirmed XXXX held the funds. She could also not ascertain the reason for the delay and promised to take the matter to the resolution department personally, and call me back. I never received the promised phone call. Approximately five hours later, this time my account summary not only showed that the funds had not been sent to the recipient, but thatXXXX never received the funds. I checked my bank account and confirmed the funds had been removed. I then phoned XXXX for a third time. I spoke with another representative. For the fourth time I explained the purpose of the transaction, and for the third time explained the issue. He stated that the matter was being referred to the resolution department. I asked why did my XXXX transaction summary now showed XXXX did not withdraw my funds and that it was asking me for the names of the recipients again. He stated that this change happens every time a transaction was being reviewed. I skied why my transfer was being reviewed and he refused to tell me. Lasted ifwhen the funds would be returned to me if the transfer was rejected, and he refused to tell me. I asked if my funds would be returned, and he said he didnt know and that would be determined by the resolution department. He stated the review would take 24 hours and I would receive an email of their decision. I was upset I was raining my voice. I asked to speak to a supervisor. He refused stating he was the supervisor. Approximately one hour after I hung up. I received an email from the XXXX XXXX with the Verifiction Department. She stated that my transfer were rejected. There was no reason provided. She also stated that in order to receive my funds, I would have to work with my bank in order to receive them back. At which time my account would be closed. Again no reason was given. ( Email attached ). XXXX is still in possession of my funds.
07/26/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	MI 497XX	Web
I recently lost {$1800.00} to a puppy scam. I first sent the puppy cost {$600.00} in XXXX to XXXX XXXX [ XXXX XXXX XXXX, XXXX TX XXXX. She said to say I was sending it to a friend or it will cost more. I was never asked who or why I was sending {$600.00}. The next was also a XXXX of {$1200.00} to XXXX XXXX in XXXX, Texas XXXX. About 3.5 hours later I returned to XXXX XXXX XXXX because I was told that their cashier was out and could not pick it up. I was to send it via XXXX XXXX. I did. This did not work so I would have to send it to another person in GA. I was never asked why and nothing was said about fraud. I was not asked if this was business or personal. I returned to XXXX less than a half hour later, upset. XXXX would not return my money. The clerk at the desk said that my account was " flagged ''. He/She [ I could not determine his/her gender ] never said why. I called XXXX on my phone to get it released. They did not say why it was flagged and they wouldn't release it. I had to have a clerk to this. I went back to the desk. The clerk said that he/she isn't supposed to do that. He/She called and talked to XXXX. His/her supervisor showed up and approved the call. They released my money - and never said why it was flagged. Looking back, I believe that the XXXX n TX was aware of a scam and that is why it wasn't " picked up ''. I then paid the exact amount of money to a different person in a different state in a XXXX transaction. I was never asked why. In retrospect, thesis would be signs of a scam that those providing the money services should well be aware of and provided information on identifying such as scam. No one ever said a word. The money was then sent XXXX to XXXX XXXX in XXXX, GA. The money was for a cooling kennel since it was so hot to fly them. We were worried that she would be stuck in the GA airport. After that, we received notice to send more money to cover vet bills. We knew at that there was no puppy. According to the FTC settlement of XX/XX/2009 there were certain protections that were to be in place to prevent this. Obviously, some were as the initial transaction of {$1200.00} was flagged. Unfortunately, after that, there was nothing. The warning of fraud is not very visible on the form used - you fill out the middle of the form. The warning, on the front, is written in small text [ white with blue background ] taking about1/6 of the page and is smaller that the warning written in XXXX. I can not read small print. If the customer service that provides XXXX and XXXX XXXX at XXXX were appropriately trained, they would have been aware of the now glaring indications of fraud. I would have been stopped and warned. I am very disappointed in XXXX and XXXX XXXX for not taking responsibility of their involvement in this incident. I fully expect that they will make things right by returning the money I lost [ {$600.00} + {$1200.00} ]. They did flag the account and said nothing to me or the clerk. XXXX XXXX XXXX XXXX, TX - Ref # XXXX XXXX XXXX XXXX TX - Ref # # XXXX XXXX XXXX XXXX XXXX TX Ref # XXXX XXXX XXXX XXXX XXXX, GA Ref # XXXX I was emotionally involved after unexpectedly loosing our dog. We were also very concerned about the pup being stuck in the airport with the heat - you hear stories of them XXXX all the time. I take responsibility for being fooled initially but if the clerks handling the money transfers had done their job in seeing and identifying marks of a scam had spoken to me - including why the money was not picked up in TX or was flagged, I would not have lost the total amount. I also understand fully why people do not report being scammed. I fully expect that they reimburse me my lost money because without XXXX in our town, I would not have been able to send the money and lost it via their service. Respectfully, XXXX XXXX XXXX
01/02/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 95391	Web
On XX/XX/XXXX, I made a foreign money transfer of {$2500.00} to XXXX through Ria Money transfer ( https : //www.riamoneytransfer.com/us/en ). On XX/XX/XXXX, I noticed 3 times {$2500.00} got deducted from my XXXX XXXX account ( A total of {$7500.00} ) and bank charged me an insufficient fund fee ( Returned Check/NSF fee ) of {$68.00}. On checking with Ria, they told me that there was an issue at their end which mistakenly pulled money multiple times ( without my authorization ) from my account. Since Bank charged me the overdraft fees due to insufficient funds I reached out to my bank explaining the situation and they deposited back the additional funds ( two {$2500.00} which equals {$5000.00} ) to my account on XX/XX/XXXX as a courtesy until Ria refunds the extra money they pulled. Same day Ria also refunded the additional amount ( two {$2500.00} which equals {$5000.00} ). At this point the additional amount ( {$5000.00} ) Ria pulled from my account without my authorization is returned back to my account, an insufficient fund fee ( Returned Check/NSF fee ) of {$68.00} is charged on me and I am waiting for my actual transfer money ( {$2500.00} ) to get transferred. On XX/XX/XXXX I got an email from Ria saying that my transaction is cancelled and they will return the money within 2-10 business days. So I contacted them over phone and demand the return of Returned Check/NSF fee of {$68.00} also which got charged on me. On XX/XX/XXXX, Ria refunded the Returned Check/NSF fee of {$68.00} alone and not the actual transfer amount of {$2500.00}. At this point I was waiting for my actual transfer money refund ( {$2500.00} ) from Ria. Since its holiday season I planned many things with my hard earned money which is now in the hands of Ria. As per Ria, I was supposed to get my money back by XX/XX/XXXX maximum considering their 2-10 business days timeline in the above mentioned transaction cancellation email on XX/XX/XXXX. BUT THEY DIDN'T REFUND MY MONEY!!!! I contacted them multiple times for my money and the response I got is to wait for their finance department to reach out to me. I didn't get any response from their finance department and I sent an email to Ria stating the situation and asking to compensate my loss due to not returning my money. On XX/XX/XXXX ( 21 days after transaction got cancelled ) Ria returned my money of {$2500.00}. Because of not having money in my hand during XXXX and Holiday season due to the delay in refund from Ria, I had several personal losses, tensions and frustrations which affected my personal life, family and so many other things and I strongly demand for compensation ( even though no compensation can cover the losses Ria made to me ). The Ria customer care told me that they will consider this as my ask is genuine and delegated my demand to their financial department. On XX/XX/XXXX I got an email from Ria saying that their Finance Department could not consider or compensate for this kind of request!!! I felt that I am humiliated and my feelings and sufferings Ria has created has to be considered and addressed and this should not happen to another person. If I leave this as is and keep quiet, Ria may do the same thing to another person and he too have to suffer like me or more than that. Since Ria is not helping me or considering my request even after I explained everything to them multiple times, I am reaching out to CFPB for helping me with this. I am sure you will be able to help me. Please find attached the Ria Money Transfer Receipt, Bank transaction records, email communication with Ria on the same which justifies my above statements
05/22/2015	No	Money transfers Domestic (US) money transfer	Other service issues	WI 53154	Web
My privacy has been violated by Wal-Mart, and their agents, Ria Financial. I am a regular working person, not a lawyer, activist or an advocate of any kind. I do OK in my chosen profession financially, which has allowed me to pay my required alimony and child support to my ex-wife, and to help various friends out when they need it. Some do not have cars or bank accounts, so I have been sending them money to pay their bills, buy food and medicine and such via Wal-Mart Store-To-Store money transfer. It is convenient, low-cost and easily accessible for them. Wal-Mart uses a company, Ria Money Transfer, which is a subsidiary of the XXXX XXXX, XXXX XXXX , XXXX. On XXXX XXXX, 2015, I send the first half of my twice-monthly alimony and child support payments to my ex-wife, {$900.00}, which is the maximum you can send in a 24 hour period. I was required to show identification, which I gladly did, and sent her the money. The next day, I was planning to send XXXX of friend 's money, {$40.00} and {$300.00} respectively, so that they could get through the month. Both are unemployed, and only XXXX has any income at all ( SSI ) but it does n't cover her medicine costs for the month. They count on me to help, and I am glad I can. So after sending the {$900.00} to my ex-wife, I received a call from the Compliance Department of Ria Financial. The person I spoke with, a XXXX XXXX XXXX XXXX ( XXXXXXXXXXXX ) informed me that my current transfer was blocked, and so were all future money transfers. This is after they had already taken out the {$900.00} from my bank account. I make good money, but {$900.00} is a substantial sum to me. And even more worrying, my ex-wife would be unable to make her mortgage payment. Also, I had people counting on me to send them money the next day. I asked why, and I was told that I had sent more than {$20000.00} in a calendar year, and they demanded that I fill out a form asking all kinds of personal and financial information, the name and address of my employer, send them a copy of my driver 's license and passport, and a copy of my most recent paystub. If I did not supply the demanded information, they would not release the {$900.00} I had already transferred, and ban me from sending any more money through Wal-Mart. As I have said, I have people I care about depending on me, and I was, I will admit, frankly enraged. I demanded to know why I was being treated like a criminal. I had done nothing wrong or broken any laws or regulations that I know of. The representative of Ria Financial again demanded that I supply the information or else they would not release the {$900.00} or allow me to do any future transfers. I have people depending on me. This was now a hostage situation, and I had no choice but to comply. I emailed them the completed form a scan of my driver 's license and passport, and my paystub of XXXX/XXXX/2015. Being forced to disclose this information and supply documents like a copy of my ID 's and paystub is just wrong. It is also a clear violation of my rights as a consumer under GLBA. It has also caused me a great deal of distress and worry. I ca n't close my bank account right now, and now someone somewhere in the world knows everything there is to know about me, and there is nothing I can do about it. No one should have to live with the stress of what I currently live with, knowing that at any time my personal and financial information is subject to compromise. My rights as a consumer under the Gramm-Leach-Bliley Act have been violated, and I have nowhere to go to about this, which is why I am turning to you.
09/02/2015	No	Money transfers Domestic (US) money transfer	Fraud or scam	RI 02895	Web
I recieved this from a supposed debt collector stating : Arrest warrant ID : - XXXX XXXX which is going to be released on Wednesday XXXXAttention : This would be last and final warning for you! This Legal Proceedings issued on your Docket Number XXXX with XXXX of XXXX XXXX XXXX Company in order to notify you that after making calls to you on your phone number we were not able to get hold of you. So the accounts department of XXXX XXXX has decided to mark this case as a flat refusal and press legal charges against you. Case No. XXXXAmount Outstanding $ XXXXWe have sent you this warning notification about legal proceedings of XXXX XXXX, 2015 but you failed to respond on time now it 's high time if you failed to respond in next XXXX HOURS we will register this case in court. Consider this as a final warning. And we will be Emailing/ Fax this issue to your current employer to make sure they take strict against you. Your salary wages will be garnished. Do revert back if you want to get rid of these legal consequences and make a payment arrangement today or else we would be proceeding legally against you. And we apologies that this notification will also sent to your current employer. The opportunity to take care of this voluntary is quickly coming to an end. We would hate for you to lose the option of resolving this before it goes to the next step which is a Lawsuit against you, but to do so you must take immediate action. You can Email back to get the payment mode too. We will be forced to proceed legally against you and once it is processed the creditor has entire rights to inform your employer and your references regarding this issue and the lawsuit will be the next step which will be amounting to {$7600.00} and will be totally levied upon you and that would be excluding your attorney charges. If you take care of this out of court then we will release the clearance certificate from the court and we will make sure that no one will contact you in future. Please let us know what your intention is by today itself so we can hold the case or else we will submit the paperwork to your XXXX sheriff department and you will be served by court summons at your door step. Note : This notice is provided to you on behalf of XXXX XXXX XXXX and its parent company, and their respective family of companies including XXXX XXXX, its parent company, XXXX XXXX XXXX XXXX XXXX, and all of their respective subsidiaries and affiliates, ( hereafter collectively referred to as the " XXXX Related Companies, '' " we, '' " our, '' or " us '' ). The XXXX Related Companies include, but are not limited to : XXXX, XXXX XXXX XXXX XXXX XXXX, and all of their respective subsidiaries and affiliates, including those that operate under the trade names XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, or any company-owned XXXX XXXX XXXX locations. " You '' or " Your '' means you as a participant in or as a user of the products and/or services offered by a XXXX XXXX Related Company. WE MAY REPORT INFORMATION ABOUT YOUR ACCOUNT TO CREDIT BUREAUS. LATE PAYMENTS, MISSED PAYMENTS, OR OTHER DEFAULTS ON YOUR ACCOUNT MAY BE REFLECTED IN YOUR CREDIT REPORT. TERMS & CONDITIONS YOU AGREED. By electronically signing this Loan Agreement by clicking the " I AGREE '' button below, you are confirming that you have agreed to the terms and conditions of the Consent and that you have downloaded
05/24/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	FL 33461	Web
On XX/XX/XXXX I visited my neighborhood Walmart Grocery Store to do what thought would be a quick and proper transaction to Department XXXX XXXX ( XXXX ) for the total of {$1000.00} @ XXXX. There was a very short line so I was called up in no time. As I approached the counter. I was greeted by a young lady by the name of XXXX XXXX If Im not mistaken ). I told her what service I needed her to provide me with which was a XXXX transaction. She then asked me to write down the name and XXXX # of the recipient receiving it and because this happened to me before in XXXX I said to her Great Idea because that last time I did this one of the employees sent it to the wrong person and Im still looking to try and get that back anyway I wrote down the information. Then she asked for my ID I gave her that along with a couple of other questions she had to ask. I then paid for the services signed and transaction was complete. Now, because of my previous experience, I asked her to show me where the recipients information was so Id know it was going to the correct person this time around. She did and thats when I saw that she sent to the wrong person AGAIN!! I called XXXX IMMEDIATELY!!!! So did her manager. Upon talking to XXXX they stated that there was no way that they could cancel the transaction because it had already been sent to its destination ( which was the wrong individual ) and I would have to wait for 15 days giving them time to investigate. I gave them 16 days only to get the bad news that they did t find any negligence on their part because it was Walmart that entered the information into the computer and who to send it to and that they just it. So they felt like they did their part which is true if you think about. However XXXX not being able to cancel the transaction when I called IMMEDIATELY after is also obserd I didnt wait 5mins because of what happened before. Im traumatized by that. So I panicked. This is {$1000.00} we are talking about. I had to reimburse the individual that it was being sent to. I left there {$1000.00} poorer and a {$50.00} gift card. I was in tears. The first was rolling around and I already didnt t have all of it so this had taken A HUGE TOLL on myself and kids. It started with XXXX the cashier at Walmart putting in the wrong information even though I wrote it down for her. Ive been trying to get my monies back ever since. I asked the Walmart Corporate to provide me with the company that holds their commercial insurance policy and was given the run around about that and was never able to retrieve it. XXXX is blaming Walmart and vice versa. Even XXXX ... they couldnt do anything either. I really need some help here. The 1st of the month is rolling around again and Im still trying to finish paying for XXXX rent. Ok ... this complaint is about the same Walmart Store. As I stated its the neighborhood market so its really convenient. On XX/XX/XXXX I visited the store to complete the same transaction as above but this was for {$300.00}. I remember so well because I paid {$280.00} from my debit card and {$26.00} in cash. The clerk ( A different female ) sent it to the wrong and same individual. I must add that I DO NOT KNOW WHO THIS INDIVIDUAL IS ... ..AT ALL!!!!!! The difference in thee above complaint is that I wasnt informed about it right away and some time had gone by. Im positive that it hadnt been over a month. HOWEVER NO ONE WANTED TO TAKE RESPONSIBILITY AND POINTED THE FINGER AT EACHOTHER ... WALMART, XXXX AND XXXX Again please help me!!!
01/09/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	TX 773XX	Web
SUMMARY : I initiated a money transfer with RIA Money Transfer services through their partnership with XXXX on XX/XX/XXXX. I cancelled the transaction the same day over the phone and the transfer shows as cancelled on XX/XX/XXXX. However the money was still taken from my account on the following day and has not been returned. I have spent several hours on the phone with RIA support and I never received anything but a promise to call back until I sent a written explanation and complaint. I have provided ( again ) my banking information for the return transfer but it has not been sent. It has now been 27 days since the company took money from my account and On XX/XX/XXXX I was on vacation in XXXX XXXX, New Mexico and needed to get some extra cash from my bank. My bank did not have a local branch there so I looked online for possible ways to transfer cash to myself in a way that would allow me to receive it the same day. As I looked at different options the information I found online seemed to point to RIA Money Transfer services through it's partnership with the XXXX brand. I went to the XXXX website and checked the XXXX site for information about how long this type of transfer would take. The site claimed that the funds could be available in 10 minutes so I signed up, registered my bank account with RIA and transferred {$2000.00} to myself as the recipient. Upon arriving at XXXX to collect the funds, I was told that my funds weren't available and given a handwritten number to contact RIA by phone. My call with RIA services was very frustrating because the person helping me didn't speak fluent English and we struggled to communicate but, in the end, I was assured the transaction was cancelled and that all I had to do was wait for my funds to be transferred back. I was told that could take up to 10 days. As you can see by the images below, the transaction was cancelled on XX/XX/XXXX. After that call, I simply waited but the promised refund never materialized. I noted that the funds were withdrawn from my account THE DAY AFTER THE TRANSACTION WAS CANCELLED. So I began calling again in XXXX and after spending over a XXXX hours on the phone and speaking with XXXX representatives over XXXX calls, I was left with nothing but promises to call me back. After I began sending written complaints to the help section on the website I finally received an email and eventually a call back from XXXX, who had promised to CALL ME BACK " IN XXXX MINUTES '' XXXX DAYS PRIOR. I completed the attached form and sent it along with a canceled check. The following day, I received another email with the same request and an almost identical form. I also completed that form and returned it with the copy of my canceled check. It has now been 27 days ( as of Monday, XX/XX/XXXX ) since my transfer was cancelled. I still haven't received funds or any estimated time of delivery. I'm worried that I'm being scammed by the employees of this company. There seems to be poor communication, I received XXXX different versions of the same form from XXXX separate departments that I dealt with. They all received the requested information ( including my unencrypted bank account information ) and, other than a brief email promising to send it to the next department, I have not been contacted.
01/29/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CT 06905	Web
I describe below in detail the incident. I learned a lot of people are being scammed and the fraudulent XXXX page is still up despite my attempts to put it down. 1 - I decided to give my wife a puppy for her birthday. I researched on multiple places from physical stores to online. One page was very responsive : XXXX XXXX XXXX 2 - They showed me multiple puppies and replied promptly to questions about the parents, and etc. They told me to go to a XXXX and make a XXXX transfer to XXXX XXXX from XXXX, Georgia. 3 - I made he transfer of XXXX USD on XX/XX/2019 at XXXX, XXXX Reference XXXX. I sent a picture of the receipt and he asked me to wait few minutes. 4 - I received then an email confirming the shipment at XXXX - XXXX XXXX XXXX spoofed email 5 - At XXXX I received a second email from XXXX ( also spoofed ) where they claim there is a problem with the travel crate and that I had the option to rent one so that the shipment could continue. The rental price would be largely be returned once the dog arrived. At that moment I realized I had been scammed and they were trying to get more money. 6 - At XXXX I receive a call supposedly from XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ) Agent XXXX, the operator had an XXXX accent, he told me to go thru the 2 emails he sent me that he would call again in 5 minutes. At XXXX He called again and I got his number so the person who was shipping the dog could reach him directly. 7 - At XXXX over XXXX chat I ask the seller to contact XXXX and then he claims it was the first time this happens, that he does not have the money to rent the crate. 8 - He starts to menace I was not the owner of the puppy, legally responsible for it. I ask him his phone number so that we could discuss so at XXXX he gives the number XXXX. 9 - I call the number and the voice on the other side was the same XXXX accent I had heard minutes before " XXXX ''. I told him to solve it or give my money back. 10 - He is then back to menaces I was legally responsible, I was abandoning the puppy and that he would call the copes on me. All this logged on XXXX chat. 11 - At XXXX I called 911 and they said it was not an emergency so I had to contact the correct agencies, they asked me to call a number that seemed to be a mistake. 12 - At XXXX I called XXXX who said my funds had gone and they could do nothing about it. ( easy no? ) Since then I called XXXX, XXXX XXXX XXXX several times. I wont be able to have my funds back as per their feedback. I tried to report the page multiple times on XXXX, the page is still up deceiving other people. Nobody seems to care. XXXX autocloses my tickets. If there is still someone reading this please stop this people now. I am since Saturday reading tons of reports like mine. Let me know what can be done. Who do i contact? Is the money gone forever? Is this guy happily deceiving other people? Please ask XXXX the details of this XXXX XXXX as well as video to catch him. Please let me know if it happens, my feeling of impunity for fraudsters is quite high. Thanks for your support.
01/11/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	IL XXXXX	Web	Older American
Received a call I thought was from my nephew, on Monday, XX/XX/XXXX who flew to New York for a friends wedding over the weekend.. He had a few drinks and got into an accident. No major injuries but said he did XXXX XXXX XXXX, this is why I thought he did sound a little muffled but he did still sound like my only nephew. I asked him if his wife knew. He said no and asked me not to say anything to anyone until he got home. He wanted to explain to her in person. He was just recently married. He was issued a XXXX and they would n't release him until he paid the woman he hit for her car repairs. Supposedly the wedding and accident was on Sunday and he had a flight to come home on Monday night. He said he was going to have his lawyer call me with the details of how to send {$1000.00} for the car repairs and if we could send it right away he could n't wait to come home. He sounded very scared!! I then received a call from his lawyer, XXXX XXXX who explained to us that we needed to do a wire to wire transfer from XXXX to XXXX to the state of New Jersey attention to a XXXX XXXX who was the woman 's lawyer and that it had to be cash. Never doubting this was not on the up and up, we sent the money via a debit card. A little while later, the same day, the lawyer called us again to say the woman he had hit had just come back to them to say she had ended up going to the hospital and wanted the money for that bill. We needed to send another {$1100.00}. We went back to the same XXXX but a different lady helped us and she had no problem sending them the money. We then received a call from the lawyer again telling us that the money had not gone through because XXXX should have only done one transfer per day. They were going to send us our money back but it would take about 5 days or so. He then wanted us to go to a XXXX XXXX at a XXXX to send the {$1100.00}. Of course we then suspected that we were being scammed. When we told him that we were not going to do that but that we were going to call my nephew 's wife, he hung up on me. We were finally able to reach my nephew to find out that it was not him calling us and that he was safe here in Illinois. My husband has gone to the bank, the local police and has called every government office we were told to. He found out from our bank that XXXX is not suppose to do more than one transfer for a person within one day. We are out both amounts of monies along with the XXXX fees. They really played on our emotions and it is a horrible feeling. We have the name and phone number of the lawyer and we have both of our XXXX receipts with reference codes, etc.
11/16/2016	Yes	Money transfers International money transfer	Other transaction issues	TX 77021	Web
USD ) on XX/XX/2016. The date of expected payment/ deposit of the USD was XX/XX/2016. I was using XXXX transfer services. I had problems in the past sending a smaller amount. ( A staff had helped me over the phone to send a previous amount and gave me the wrong info. - which I found out a week later when the transaction did n't process and had to redo it which delayed my payment further ). On XX/XX/2016, I was called by an XXXX transfer rep regarding the XXXX XXXX transaction and I stated that I had a lot of problems in the past with my personal bank and I did n't think it would work since my personal bank had to verify the account first, then may send the money. The verification process takes 2-3 business days and I would miss my deadline of XX/XX/2016 so I requested to cancel but she said I could n't cancel because I signed a " legally binding contract '' to pay for the XXXX since they " had purchased the XXXX based on my order '' at the exchange rate for the day and to cancel may incur loss. She then transferred me to her boss who said the same thing and asked that I speak to my bank. I called my bank and they said I could complete the transaction with bill pay online. I tried this and it did n't work. I relayed this info. to the XXXX rep the next day and he said that they could override their way of doing things and have the total amount direct debited from my account ( previously, they would only allow no more than {$5000.00} be debited at once ). I asked him on XX/XX/2016 to cancel it. He then stated that I would have to pay overage for the amount the exchange rate changed from XX/XX/2016 to XX/XX/2016 in the amount of {$2900.00} to cover their loss for the purchase of the XXXX at the exchange rate ( which was higher ) on XX/XX/2016. I then sent him an emailed request asking for proof of purchase for these XXXX in the exact amount that I requested on XX/XX/2016 with time stamp to prove that, indeed, they purchased these XXXX specifically for me, at the exchange rate for XX/XX/2016 - which would justify their claim for reimbursement. I have received no such receipt/ proof, yet they continue to demand I pay them.
04/30/2023	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Problem with customer service	MD 21224	Web
I signed up with Ria Transfer online on XX/XX/23 and successfully made an international transfer and was able to download the confirmation details. Less than a week later I attempted XXXX more transfers ( to the same and additional recipients ) and XXXXne was successful but delayed by 3 days and two were declined for no reason, including a payment to the recipient who successfully received the first payment. I contacted Ria Customer Service via " chat '' and was told the " Order Verification Department '' had cancelled the transfers. I asked for the reason ( XXXX ) why but the agent was unwilling or unable to tell me. Therefore I had no way of " fixing '' what was wrong. Later I received messages from the Ria system saying " All orders are subject to review by our third-party fraud service, and they flagged this order as suspicious. '' These transfers were NOT suspicious. I have used XXXX to pay this same recipient almost 100 times over the past 2+ years. And, the recipient had successfully received a payment via Ria less than a week before. This blacklisting of me and my transferee is unfair and I want to know what I can do to hold Ria accountable for this. I am now unable to access my account to print out the details of the successful transfer. I have included attachments with the details. I can understand if Ria doesn't want to do business with me- trust me, the feeling is mutual and I hereby pledge that I and any company I work for will never use Ria or its parent company XXXX XXXX XXXX XXXX. But they need to either allow me to access my account to download the details of the second successful transfer or send it via email. I have called twice and the representative said he was " emailing '' the fraud department and I should have my access restored but it was a lie - nothing has been done. Ria 's customer service is beyond pitiful and I hope anyone reading this pauses before using any of their services. It may appear to work but don't count on that continuing and once you have a problem they will leave you high and dry. Thank God for CFPB.
04/05/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	GA 31093	Web	Servicemember
At the XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX. The customer service manager ( XXXX ) has repeatedly, and deliberately submitted the incorrect 10 digit XXXX XXXX Transfer number, in an attempt to block and cause an immediate block and flag on the process of obtaining funds from senders. I have been receiving money transfers for over two years here in XXXX XXXX, and am unable to pick up money sent to me by the sender at this location only. When I contacted XXXX XXXX, they explained to me that. If the 10 digit number is entered incorrectly, it will automatically create a red flag, and receiving the transfer is voided at all XXXX XXXX XXXX. ( XXXX ) The Customer Service Manager, has entered the 10 digit transfer number incorrectly 3 months consecutively. XXXX, XXXX, XXXX, XX/XX/2023 and again XX/XX/2023. I have made several attempts at meeting with XXXX XXXX the store manager, but ( XXXX ) and several other members of the XXXX team has made it impossible for me to meet with her. Give one excuse after the other. I personally believe after further investigation on XX/XX/2023 that ( XXXX ) is deliberately deactivating XXXX XXXX transfers by entering in the incorrect numbers, which will result in the inability to receive funds by all XXXX American Customers or specifically ME!! an XXXX XXXX. This is a clear case of discrimination and is not fair to the XXXX and XXXX consumers in this community. The process of getting the XXXX XXXX account reactivated is a lengthy stressful situation that could be avoided by entering in the correct number. Being promoted to Customer Service Manager comes with a certain level of accuracy and attention to detail. That is why I'm certain she would not be in a position of leadership with the level of mistakes made and are being made over a period of 3 months. This is not a mistake but a pattern of discrimination against XXXX XXXX customers at this location. The full scale of discrimination is not just XXXX people but XXXX as a whole, which is sad to say the least.
11/26/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	WA 98498	Web
On XX/XX/2019, I went to my local Walmart to pick-up a money-wire of {$750.00}. The counter person confirmed the funds was ordered by sender, however, the store police was restricted to {$500.00}. Their advertising indicated that at the appropriate fee, which I assumed the sender paid, was funds available at any WALMART store. No restrictions in their advertisement or anything. " Money available at any WALMART store in the US & Puerto Rico. Thats what it said.The CFM and/or Field Manager, a XXXX, agree thats what their advertisment says, but they do not have to honor it. He wanted to escort me out the store.I called their money-wire servicing company and they said due to " forgery '' claims at the zipcode location, they were restricted to {$500.00}. He mentiond I could get {$500.00} that day and {$250.00} the next, but the store manager said they can not. Thats hard to believe because another store offered it. So now I learned that I stay in a high-crime forgery area.Also, XXXX advised their policy is not to disclose where you can get your money, I have to call around to see who is unrestricted. The second store I called was restricted as well, but I eventually found one within 3 miles. Living in a metropolitan area where traffic is fercious, 3 miles is like driving 20.I get to that store, all is fine, except a stupid question by the clerk was that if I knew the name of the sender and if I know the sender personally. I had heard enough to know this is very bad on all fronts.In closing, I needed the money and it took a long-time for the sender to send me those funds. Calling the sender back and having to redo it in portions was not an option, especially when the sender paid the fee.I was humilated by their policy, trashing my community, when their written fee service in plain english that said any store for pick up is clearly indicated. I'm glad that it was not a life & death situation, but I can see this happening and things can go real bad pretty quickly.Thank you, XXXX
07/20/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	FL 33063	Web	Older American
These are all RIA transactions XX/XX/2019 {$1500.00} XXXX XXXX XXXX # XXXX XX/XX/2019 {$1400.00} XXXX XXXX XXXX, XXXX # XXXX XX/XX/2019 {$1600.00} XXXX XXXX XXXX XXXX # XXXX XX/XX/2019 {$1300.00} XXXX XXXX XXXX XXXX # XXXX XX/XX/2019 {$1500.00} XXXX XXXX XXXX XXXX # XXXX XX/XX/2019 {$1600.00} XXXX XXXX XXXX XXXX # XXXX I had develop a relationship with a XXXX XXXX XXXX who claimed to a a surgeon working for the XXXX Government. He was stationed in a camp in XXXX for 5 years and he was now breaking his contract upon renewal to come back to NY. He stated he was a US citizen born and raised in NY. He stated that the government paid for his accommodations and travel. When he made the plans to come home they gave him a plane ticket and sent him on his way. He never asked for any money and in fact made me the Beneficiary of a {$800000.00} payment he had coming in.There was a transfer fee of {$5000.00} which I refused to pay. When these RIA transfer were made I was promised by XXXX XXXX XXXX he would send me {$250000.00} upon arrival to NY. When he arrived at the airport there started to be all these fees for a yellow card, a green card, a validation stamp, then since there was so terrorism going on he needed money for a security card to travel and at the end there was a fee for a anti-terrorist card. At this point I felt it was out of control. After the RIA transactions they started using US citizens as transfer " mules '' to collect the coming which I have reported to my bank in order to get my money back. I plan to report these individuals to their US banks to at least check out their transactions. It is my hope through your investigation I might be able to regain my money, some of the money spent on these RIA accounts. I do not blame the stores for any of the actions. I hoped the US government ( your Consumer Financial Protection Bureau ) would be able to help in some way. Please advise of any recovery or recourse.
11/28/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	HI 96819	Web
XX/XX/XXXX at XXXX Hawaii time I have sent XXXX to a gentleman named XXXX XXXX who lives in XXXX apparently, he scammed me going on social media as _.XXXX XXXX and used a picture of a local woman. I was told that you can invest your money by turning XXXX to {$10000.00}. Due to my stupidity I did not hesitate to follow through. I second guess myself couple days later and realized that I would never see that kind of money so I cancled it. Couple days later I trusted who I assumed was the local girl so instead of {$480.00}, on XX/XX/XXXX at XXXX I sent {$470.00} to the same person XXXX XXXX and was promised that Ill receive that money before my trip to XXXX and he had called me to make sure that I would get it the next morning at any XXXX XXXX XXXX Saturday XX/XX/XXXX at XXXX I made contact with XXXX XXXX at this number XXXX ( XXXX XXXX XXXX. Promising me I would receive it. Monday morning came and I tried contacting XXXX through via text message and also called him and it went through a recording saying call rejected so I went to social media ( XXXX ) to let XXXX know whats going on ( did not know it was him who created the account ), and the account has been deactivated saying that the username was not found. On XX/XX/XXXX I found another local who was advertising the same thing XXXX XXXX did to so I trusted my gut assuming it was him so I had confronted him through a direct message and a couple seconds the page was deactivated and the username was not found which was XXXX. I made a post telling friends and family that its a scam and not to do it. I want him to be punished for his actions and I would like my {$470.00} dollars back he has nothing better to do so he scams people from all over the world and makes broken promises. I appreciate you for taking the time to read my complaint because XXXX XXXX needs to be arrested XXXX and XXXX bless
04/20/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	FL 32218	Web
I have used Walmart to Walmart many times to send & receive money. I was diagnosed with XXXX XXXX in XX/XX/XXXX, ended up having 6 XXXX, XXXX and XXXX treatments. I was out of work 10 months and accumulated medical bills over {$250000.00}. As a result of my illness all my bills are behind. My aunt was kind enough to send me {$2000.00} XX/XX/XXXX as a loan until I am able to get back on my feet and repay her. She did not hesitate as I had done the same thing for her when she needed a loan. I went to Walmart and gave the customer service rep my ID and ref #. Only to be told at XXXX XXXX the transaction was on hold and my aunt had to call the RIA Money Transfer customer support team number : ( XXXX ) XXXX at the top of the receipt. I called her back and she immediately called They asked her to verify her info, my info, how we were related and why she sent me the money. She answered all their questions and was placed on hold 3 times because she was on her cell phone with me while she spoke to RIA on her home phone. They told her there was fraud and my aunt said there was no fraud because she confirmed she sent the money to me. Needless to say they would not release the money to me but they had no problem taking my aunts money to begin with and she said they never once told her about any fraud when they gave her the receipt with the reference #. Their own website says you can send up to {$2500.00} online and any over this amount to go to Walmart or agent. This company is the worst. Why is that Walmart feels the need to use an international company that they know is ripping off their consumers. They never want to take responsibility even though they are pocketing our money. Please help ... my aunt lost her fianc and daughter 2 months a part and she took care of me when my mother died. I do not want this company to scam her out of her money.
08/11/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Confusing or missing disclosures	FL 33313	Web
Good Afternoon ; I have been using Ria Money Transfer since XX/XX/2021. I downloaded the application, and I was able to send money to XXXX and XXXX, where I have my relatives. I have not had problems for all these months until today. I was sending money to XXXX when my phone received a phone call, and I couldn't put the code to send this money. Then when I returned to the Ria Money Transfer app looked like the money was sent, which is weird since you can send money only with a code. A few minutes later, I received an email from Ria Money Transfer saying that I couldn't send money to the person to who I was sending the money. I called customer service ; they were very friendly, explaining what the email meant. Then I received another message from Ria Money saying that my account had been canceled. At that moment, the representative changed his tone of voice and became more aggressive. He told me that my account had been canceled. I asked, what is the reason? He replayed that it is the company 's policy not to give any information about their internal decision. I was never informed of their reason for blocking my Ria Money transfer account. I'm an outstanding citizen of the United States of America. I have never been denigrated. I feel that this company doesn't explain its policies, so I, as a customer, can fix any mistake on my part. At this point, I feel like a delinquent, and beyond that, I can't send money to my relatives any longer through Ria Money Transfer. I have spoken with several representatives without a justified answer to eliminate my account. They told me that I would never be able to use their service. I asked to speak with a manager. They told me that I couldn't. People like me can't infringe on their policies and procedures. I leave this complaint to you because they act as if nobody regulates them.
08/04/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NM 877XX	Web	Older American, Servicemember
On XX/XX/21 I tried to transfer {$1100.00} using my debit card directly my wife 's bank account in the XXXX using XXXX XXXXXXXX XXXX. I think official company registered name is RIA, XXXX XXXX, CA or Continental Money Exchange Solutions, dba XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX At the end of the transaction a message flashed " your bank refused transaction '' and immediately kicked me off the site without proving any receipt or record of the transaction. I immediately went online and checked my bank account. The {$1100.00} debit was already there and processing from " XXXX XXXXXXXX XXXX CA ''. When I signed back in to my account on XXXX, it did not show this transaction. I called the company by number located on line and the representative could not locate it either. The company representative named " XXXX XXXX told to send a picture of the bank transaction and gave me an email address. I did, but the message was rejected as not a good address. I called the number included in the bank debit transaction with the same results. I found their " customer care '' site and submitted an inquiry stating all the actions. I received an email response with an Inquiry # XXXX. Indicated I would receive a response in 24 hours or less. NONE received to date. I have made multiple other calls and been told many different things, from bank refused my transaction, they do not accept debit cards for XXXX XXXX transfers, can not locate my transaction to they are processing a " reversal ''. The last call today indicated that they found my complaint but could not find any " reversal '' request. My bank, XXXX claims they can do nothing as the transaction is still " processing ''. In the meantime my wife was without money to go to a doctor and my money is in limbo so can not send by alternate means.
06/16/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	CA 94539	Web
Hi, I wanted to transfer money to XXXX to help my sister who's business is severely impacted by COVID shutdown. I used XXXX ( Continental Exchange Solutions , Inc. dba Xe USA ) to initiate the transfer. They asked me to wire the funds to them on XX/XX/XXXX of {$27000.00} with promise to transfer in 2 days to recipient. I have receipt confirming the details of this transaction ( attached XXXX ). I promptly wired on XXXX. I have proof from my bank that money was transferred ( attached XXXX ). XXXX acknowledged that they received as well ( over phone on XXXX ). on XXXX when I called to confirm they said transfer is not possible for account types I have chosen and money will be refunded in 2 days. They created another receipt showing the same ( attached XXXX ). Since then I call every day and have a long email threads ( attached, it even says they saying sent back on XXXX, but nothing has come to my account ) with them for over 15 days now and they are not refunding my money. Every day they say it will happen in a day or two but nothing comes through. On email they are saying that their back office is investigating but no information, No confirmation of transferring back, no receipt ids or anything that my bank can use to look up for incoming wires/transfers. Company details : ======================================== Continental Exchange Solutions, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX XXXX Fax : XXXX XXXX XXXX XXXX I am at loss of XXXX and paying interest in my margin account on this : ( , If they can't transfer why hold my money : (. Please help. Attached statement from my bank showing transfer, attached receipts from XXXX showing my wire and their receipt to transfer money back to me ( which never happened ), Also attached email thread. Please help.
09/15/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	CA 95624	Web
Met this person on XXXX. Got lured into this website site ( XXXX XXXX XXXX ) by this person from XXXX ( XXXX XXXX XXXX XXXXXXXX ). I Deposited money with international money transfers apps ( XXXX, XXXX XXXX, XXXX, XXXX, XXXX ) including bank wire transfer and XXXX XXXX XXXX. Once I started trading with the money I invested for commission, all of a sudden it pops up that I won a bonus award and I needed to deposit more. Even the person I was talking to on XXXX helped me deposit with her money to help me unlock this bonus award, knowing the person was part of the scam. I had to complete my task of the day in order to withdrawal the money, then another prize award pops up, saying that I hit the jackpot. I had to deposit more money to complete to bonus prize. Now when it came to when I was allowed to withdrawal the money, trying to withdrawal full huge amount ( $ XXXX ), Now they saying I need to deposit 40 % of that total amount to complete a tax procedure for both the system and the bank. I had to open a loan and ended up depositing that 40 %. They tell me I must complete the task the day so I can withdrawal, I end up winning another prize. Now they tell me I must deposit more money to complete the bonus award then I can withdrawal. The prize just gets bigger and bigger and I have to deposit more and more. Unable to withdrawal, now I am stuck here feeling that I have been scammed. I've done research scammer XXXX account, she is pretending to be someone else and steal pictures from this XXXX account : XXXX XXXX XXXX Please help me, what should I do to get my funds back. Should I go and report this fraud to my bank in order to get my funds back or hire somebody from a website like XXXX XXXX XXXX XXXX XXXX? Can they be trusted?
05/17/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NC 280XX	Web
I received a transaction number and photo of a receipt from a wire transfer, sent by a man who is buying a puppy from me. He has boughta puppy from me eight years ago. We have a history of good, valid transactions between us. Occasionally I have litters and ship them, but need payment prior to shipping and have never had a problem with any wire transfer via walmart in the past ( over ten years or more ). Today, when I went to pick up the money, they confirmed via the transaction number that the money had been sent, but refused to pay the money and told me to call RIA at XXXX. I called them and they said the sender needed to call. The sender called them and they asked him questions about ME. How well did he know me? Had he ever met me face to face, etc. etc. etc. In the end, they told him he had to get a refund, that they refused to issue the money to me. When I called them back, they said they had no record of his call. I feel Walmart has no right to deny me the money. They received the money from him, which now he has to go back to the store for a refund, He received a receipt, so what gives them the right to deny me the money? This has caused an inconvenience to me, and a discredit to me, since I am the one who asked him to use Walmart in the first place. Now I have an upset customer, as well as no money, and I do not believe it is legal for them to deny funds based on whether or not he has ever " seen me face to face ''. I have no pending charges or disagreements with any customers. I have years worth or good reviews from satisfied customers, both on puppy sites and with the XXXX XXXX XXXX There is no reason for Walmart to step in and deny me funds. I feel this is discrimination.
12/14/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	TX XXXXX	Web
I recently complained to cfpb that XXXX XXXX was hindering people from wiring me money thru XXXX 's XXXX XXXX XXXX program. XXXX XXXX has responded by informing me that they handle XXXX XXXX XXXX, but not XXXX XXXX XXXX. They confirmed that XXXX XXXX XXXX was handled thru Ria. I thought Ria was part of XXXX XXXX. My mistake. I have spoken to Ria ( XXXX brochure said to call them ) in the past concerning them first accepting people 's cash & providing a confirmation # for funds to be sent to me, but then twice denying me those funds after I provide a copy of my Driver 's License & a copy of the confirmation receipt including the #. This means that the sender must make another trip to XXXX to get their funds back. On both occasions the funds were given back to them. Ria 's response ( I escalated call to supervisor then asked for that employee 's supervisor, but was never called back by this 2nd line supervisor ) was always to have the sender contact them. I'm told their response to the sender was that there was " fraud in the area ''. This seems like a peculiar response since I should be able to pick up those funds in every XXXX in Texas or maybe the nation. What area are they claiming fraud? Ria was asked & they always denied that they had a block on my name, but on two straight occasions within a week apart I was denied after having used XXXX XXXX XXXX successfully on many occasions over the past few years. I feel that Ria is somehow targeting me as a fraudulent receiver & I'm committed to providing anything reasonable to prove to them that I'm not involved in fraudulent activity. I don't know yet whether their actions have slandered my name.
01/06/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NY 117XX	Web
Hello this is a feature of my XXXX XXXX XXXX debit card that I am supposed to be able to use, but for some reason has never worked for me. I tried XXXX XXXX at XXXX powered by Ria multiple times, a feature of the XXXX card, and it says that they are unable to approve the transaction for some reason. I tried for lesser amounts, XXXX, XXXX, XXXX, etc but all were " unable to be approved '' errors. This also happened today. I still don't understand why it doesn't work. I don't believe that I have reached any of the XXXX limits described on the serve.com website, and my account has sufficient funds. This is very stressful and distressing to me and am having difficulty even getting to anywhere to try and purchase money orders somewhere, mail them, use a ATM machine and also have to deal with daily ATM limits and fees. I need to complete my important payment as soon as possible and for some reason nothing is working and am still having problems with everything. I have verified my identity with XXXX XXXX XXXX and attempted the XXXX XXXX feature many times in multiple browsers and devices. I attempted to do a bank transfer from my XXXX account with Ria, and it was declined and my account " locked for security purposes '' while waiting for the bank account verification deposits on my XXXX account, and I explained in the email this situation, but have not received any response yet. I have been having difficulties attempting to purchase money orders and getting any help at all from Ria or XXXX customer service. I have contacted each customer service and have been assured that there are no problems and that it should be working, and to try again.
05/02/2018	No	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	VA 20147	Web
hi i m sending money to my mom and my wife and daughter they live in XXXX i m helping them monthly one company name is ria money and i m use almost 3 years without reason they block my account i call them they told me there system block me i can t send any more i ask reason there no reason i m ready provide all document pay slip tax return but they said no your block then i try to send with XXXX XXXX to my sister in XXXX XXXX XXXX XXXX $ go there location i give my id and my debt card they process and give me slips next day they call me said same thing your block in over system i ask reason there no reason no information which person or department i ask for help i also faxed my pay slip and tax XXXX and doctor bill to them still no answer please help me out or any document you guy need i will provide hi i m sending money to my mom and my wife and daughter they live in XXXX i m helping them monthly one company name is ria money and i m use almost 3 years without reason they block my account i call them they told me there system block me i can t send any more i ask reason there no reason i m ready provide all document pay slip tax return but they said no your block then i try to send with XXXX XXXX to my sister in XXXX XXXX XXXX XXXX $ go there location i give my id and my debt card they process and give me slips next day they call me said same thing your block in over system i ask reason there no reason no information which person or department i ask for help i also faxed my pay slip and tax XXXX and doctor bill to them still no answer please help me out or any document you guy need i will provide Thank you XXXX XXXX XXXX XXXX XXXX
09/15/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	CA 95624	Web
Met this person on XXXX. Got lured into this website site ( XXXX XXXX XXXX/ ) by this person from XXXX ( XXXX XXXX XXXX XXXXXXXX ). I Deposited money with international money transfers apps ( XXXX, XXXX XXXX, XXXX, Ria, XXXX ) including bank wire transfer and XXXX XXXX XXXX. Once I started trading with the money I invested for commission, all of a sudden it pops up that I won a bonus award and I needed to deposit more. Even the person I was talking to on XXXX helped me deposit with her money to help me unlock this bonus award, knowing the person was part of the scam. I had to complete my task of the day in order to withdrawal the money, then another prize award pops up, saying that I hit the jackpot. I had to deposit more money to complete to bonus prize. Now when it came to when I was allowed to withdrawal the money, trying to withdrawal full huge amount ( $ XXXX ), Now they saying I need to deposit 40 % of that total amount to complete a tax procedure for both the system and the bank. I had to open a loan and ended up depositing that 40 %. They tell me I must complete the task the day so I can withdrawal, I end up winning another prize. Now they tell me I must deposit more money to complete the bonus award then I can withdrawal. The prize just gets bigger and bigger and I have to deposit more and more. Unable to withdrawal, now I am stuck here feeling that I have been scammed. I've done research scammer XXXX account, she is pretending to be someone else and steal pictures from this XXXX account : XXXX XXXX XXXX. Please help me, what should I do to get my funds back.
09/07/2023	No	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MI 48085	Web
I used XE service to transfer money from US $ to INR to help pay for a house being build in XXXX. First transaction made on XX/XX/2023 REF # XXXX for {$15000.00} dollars. On XX/XX/2023 information was updated that Money was transferred to XXXX and processing to fund the receiver. I funded XE transfer via my XXXX account ACH. Meanwhile, I made a second transaction on XX/XX/2023 with reference # XXXX for another {$15000.00}. This time I wired this amount to continetnal exchange solution ( XXXX XXXX XXXX ), from my XXXX account. I received the update that fund are on their way on the same date. I had been calling them everyday since XX/XX/XXXX about the status of the transfer. Finally on XXXX they told me that the money was not accepted by the receiver and are refunding it to me. With that regard the XE online account showed that FUNDS from XXXX have been received back to US. On XXXX, I received {$15000.00} refunded to my bank account via ACH. However since that XXXX, the second transferred amount of {$15000.00} did not get refunded. I have been calling them everyday morning, they tell me new infomration that I should wait 4-10 days. I wait over few more days, on the XXXX they told me that one of the refunds did not make it, so they refunding again. Today is XX/XX/XXXX, yesterday in my call they asked me wire to XXXX does not work, so give your bank routing and account number for the transfer. To this day, XE kept my money ( since XX/XX/XXXX ) and has not provided me proof of refund. PLESE HELP and SHARE TO OTHER CONSUMERS OF THIS FRADUALANT PRACTICES.
08/05/2022	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	MN 55422	Web
On XX/XX/2022 I requested to have, Continental Exchange Solutions , Inc. XXXX XE USA, exchange USD to JPY, I needed to send my supplier in XXXX XXXX Yen. The contract number for this exchange with XE is XXXX, On XX/XX/2033 I innated a wire from my bank XXXX XXXX to XE in the amount of {$37000.00}, on XX/XX/XXXX They confirmed receipt of my funds and on XX/XX/2022 they confirmed to me that the funds were sent to my Supplier in XXXX and the transaction was complete. -- I have had a many year relationship with my supplier and they do not worry about funds from our company, but on XX/XX/XXXX they contacted me to ask if I had sent payment, I sent them a copy of my confirmation from XE and they rechecked with their bank, the funds were never received. -- On the morning of XX/XX/XXXX I opened a case with XE, they have had my funds for XXXX weeks at this point with no indication to me that there were any issues. Due to the already extensive delay and holding of my funds I expected to have a fast resolution, I still have nothing but sideways talk from XE. The funds were sent to a supplier I have sent to many times in the past, XE has sent funds to the same supplier 7 times in the last year, the suppliers bank information is the same as it was the last 7 times. -- My number one priority is to find my funds and get them to my supplier, but inn addition Looking at other reviews on line, it seems that XE has a pattern of doing the same thing to many customers, I feel as thought I should receive interest payments on the money they have been holding
01/06/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NY 117XX	Web
Hello this is a feature of my XXXX XXXX XXXX debit card that I am supposed to be able to use, but for some reason has never worked for me. I tried XXXX XXXX at XXXX powered by Ria multiple times, a feature of the XXXX XXXX, and it says that they are unable to approve the transaction for some reason. I tried for lesser amounts, XXXX, XXXX, XXXX, etc but all were " unable to be approved '' errors. This also happened today. I still don't understand why it doesn't work. I don't believe that I have reached any of the XXXXXXXX XXXX described on the XXXXXXXX XXXX and my account has sufficient funds. This is very stressful and distressing to me and am having difficulty even getting to anywhere to try and purchase money orders somewhere, mail them, use a ATM machine and also have to deal with daily ATM limits and fees. I need to complete my important payment as soon as possible and for some reason nothing is working and am still having problems with everything. I have verified my identity with XXXX XXXX XXXX and attempted the XXXX XXXX feature many times in multiple browsers and devices. I attempted to do a bank transfer from my XXXX XXXX with Ria, and it was declined and my account " locked for security purposes '' while waiting for the bank account verification deposits on my XXXX XXXX and I explained in the email this situation, but have not received any response yet. I have been having difficulties attempting to purchase money orders and getting any help at all from Ria or XXXX XXXX XXXX.
04/19/2017	No	Money transfers International money transfer	Money was not available when promised	MN 554XX	Web
Hi, An online transfer request of XXXX $ was made on XXXX XXXX XXXX through RIA fro m US to XXXX . The receipt showed that amount should be delivered by XXXX which did not happen. When called on XXXX , customer support told recipient account was entered wrong and re initiated the transaction making changes.The new estimated delivery was said to be one day w hich is on XXXX / XXXX , this wa s on call with customer support, but new receipt showed XXXX XXXX and they confirmed that receipts show differently to original delivery date. Amount was not deposited even on XXXX XXXX but the online status showing as deposited. When called about this, they claim that the amount is deposited, but the recipient ban k manager confirmed th at amount is not still deposited. I have the online snapshots of recipient account showing no amount deposited and RIAs order tracking status along with time stamps. They tell something on call which is entirely different when checked online. This is really needed right away for my family as its causing lot of damage and extra penalty as we were unable to pay the loan at recipients account because of delay in this transfer. I can provide all the receipts and order status snapshots and also request to track the call recordings to get clear proof on how the customer service is falsifying the information to that of online . I hope CFPB w ould help to resolve this complaint as soon as possible and reply back with positive feedback.
09/22/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NY 11210	Web
my name is XXXX XXXX XXXX, on XX/XX/22 I sent {$2000.00} to my brother in the XXXX XXXX through RIA money transfer through the internet. the following day on XX/XX/22 when my brother went to retrieve the money, a teller at the bank told him that the money has already been given to the receiver. My brother told her that he is the receiver and he did not take the money. The teller told my brother to contact me who sent him the money so that I can contact RIA money transfer to report fraud. When I called RIA, they told me to give them one week for investigation, and after their investigation if my brother is not the one who received the money, they will reimburse my money. when I called them a week later, they sent me the ID of the person who took the money. The person used my brother 's name to make a fake ID to take the money. As you will see the person use another picture than my brother, different DOB, different profession in the back of both ID, different city of birth, different date that the ID was established and different day of expiration, different name of my father and my mother, different DOB of my father and my mother. when I called RIA money to return my money, they told me to have my brother to contact the local police in the XXXX XXXX, which he did. The police is asking him to provide the date, the time, the name of the bank, the city where the money was taken. I called RIA and asked to provide me this information. When I called them, they told me to call back.
10/11/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Wrong amount charged or received	VA XXXXX	Web
I have transferred {$800.00} to XXXX on XX/XX/ XXXX RIA took {$800.00} along with their fee ahead of time. Then I transferred {$1000.00} on XX/XX/XXXX for medical treatment. RIA took {$1000.00}, along with their fee on XX/XX/XXXX. However, Money did not go through until XX/XX/ XXXX I asked them to cancel, they did not cancel. So, I tried to resubmit and this time the money has gone through. However, they already took the money on XX/XX/ XXXX Surprisingly, RIA took another {$800.00} and {$1000.00} from account on XX/XX/XXXX. Please see attached from my bank. In short, I transferred a total of {$1800.00} plus {$2.00} fee, in total {$1800.00}. All the money was paid by me and my recipients also received their currency for {$1800.00} as {$2.00} is RIAs fee. But RIA has taken out the money twice from my account for a sum of {$3600.00} Since XX/XX/XXXX, I have written may correspondence and It seems they are trying to harass me and did not pay my money as to today XX/XX/XXXX, XXXX, My money was not returned. I have written so many times, I tried calling them, each time I had to wait for 30 -50 minutes and then they disconnect the call. Now, I will miss my mortgage payment, I must pay the bank fee for overdraft and tried to stop payment, did not work, but I have to pay the fee. RIA is responsible for these fees. RIA must refund my money immediately along with these fees incurred or will incur for their Ill business practice.
07/26/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	TX 77489	Web
I use Walmart 2 Walmart money transfer service to send money to my brother when needed. XXXX 2017 he called, asked me to send money which I did. Later that day he called to say that he could n't get the money & that I had to call a number. I called the number which was the compliance department, answered all their questions and was told that my brother was restricted from receiving the money and the gentleman refused to tell me why. After a lengthy conversation of trying to get an answer other than your brother is restricted, I asked for supervisor, I was told the same thing that my brother was restricted without any further explanation. Same day, I went back to Walmart got my money refunded and sent funds via XXXX ( no problem ). During the week, I called the compliance department, after a lengthy conversation and answering all of their questions, was told my brother was restricted. Called back & got someone on the phone, this time I asked if my brother could send a picture of his ID cards because someone was using the same name. We texted a picture of VA ID & his state ID card so they could have on file. Four times I 've tried and now in XXXX, it 's the same problem..no reason other than he 's restricted, maybe someone has same ID, too many people using the same last name, what will the money be used for and after talking with a supervisor my brother 's restricted and they 're investigating the matter.
05/18/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NC 271XX	Web
XXXX XX/XX/XXXX, paid {$230.00} to XXXX XXXX through RIA from XXXX XXXX XXXX Direct deposit to his account ( Image RIA1 ) XXXX XX/XX/XXXX kept receiving a text message " Money is ready for pick-up. '' I called RIA to ask why the money was for pick-up since it was a direct deposit. ( Image RIA2 ) XXXX RIA explained that the transaction did not go through because I made the transaction from XXXX XXXX XXXX Wrong information through text all the time mentioning Money is ready for pick-up. All confusing. XXXX Canceled the transaction since my recipient did not receive his payment for 15 days. XXXX RIA process to refund the {$230.00} XXXX XX/XX/XXXX I paid XXXX XXXX XXXX XXXX {$230.00} ( Image RIA7 ) XXXX XX/XX/XXXX received an email from RIA saying that XXXX transaction was incorrectly refunded. ( Image RIA8 ) XXXX XX/XX/XXXX, I talked to them over the phone, saying I have to pay the {$230.00} back. I refused because I could not reach XXXX XXXX and I already paid him because of the transaction cancelation. ( Image RIAXXXX ) XXXX Ria emailed me saying they need my back authorization to withdraw the money from my bank account. They have access. I worked with them for more than 10 years. I denied the access ( Image RIAXXXX ) XXXX XX/XX/XXXX, they took the money from my account without my authorization. XXXX XX/XX/XXXX, I realized the unauthorized transaction and sent them an email. ( Image RIAXXXX )
11/29/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Other service problem	TX 77092	Web
Ria Financial heavily advertises their online and telephone app money transfer services to lure customers to their store front locations where the fees are much higher than advertised for the online service. I open an online account and tried first to do a transfer to my boyfriend in XXXX for cash pick up. They allowed me to enter all the information including the payment information and when I approved the transfer, I was directed to call a telephone number, where they proceeded to tell me to go to the store instead because this country has experience high fraud. I proceeded to do my transfer with a different online service without issue. A few days later I tried my RIA account again but this time sending my money to my boyfriends bank account a more safe and obviously not fraudulent process. Again I was allowed to go through the entire process only to once again direct me to a telephone number to call where I was told the same story, best to go to a RIA store to do the transfer because if it turns out to be fraud and is done online they are responsible to refund the money but if it is done at the store they are not. If this is indeed true this is preposterous but in any case this company is engaging in bait and switch. Subsequently I read many many reviews of other customers going to the same process sending money to many countries all over the world, all high fraud, best to go to their store.
12/03/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	FL 32080	Web
A one-time international transfer of {$1600.00} ( including {$25.00} fee ) was authorized on XX/XX/2019. THREE deductions of the above amount were made by Ria on XX/XX/2019 from my bank account resulting in an over-drawn account. TWO of three transactions were NOT AUTHORIZED. How is Ria Financial deducting triplicate amounts when only one was authorized? Aren't there controls in place to transact only upon validated authorization and catch duplicate/triplicate transactions ( a simple system solution )? I called my bank and immediately connected to customer service, notified them of unauthorized withdrawal and started a fraud investigation. I tried calling several phone numbers published on Ria Financial 's website and either got dropped off the line or put on hold for 1+ hour at least 4 times! I submitted an electronic inquiry on Ria Financial 's website to reach them by email. On one of the calls, I finally got through to the Ria agent who could not explain how the triple withdrawal occurred, but confirmed that it impacted ALL CUSTOMERS. Ria agent said that a refund will be made for the two of three deductions within 2-5 business days. Given that Ria 's unauthorized withdrawals resulted in my bank account having XXXX balance, it was of little comfort that it would take up to a calendar week to get money back! How am I supposed to pay my bills in the meantime?
04/13/2018	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	IL 60653	Web
Transferred money to my son using XXXX XXXX XXXXXXXX XXXX from my XXXX XXXX account for pick up at any XXXX in FL. I live in XXXX. The transfer was confirmed and available, but when he went to pick it up, XXXX would not release the funds. they required me to call Ria to clear up a compliance problem. Ria 's system showed no problem, but their customer service team ( after many calls to get a live person ) suggested I cancel that transaction and send another one. So I did. The second one also went through, but it was held in compliance. I was variously told by several staff members, the cancellation of # 2 transaction was due to a high rate of consumer fraud in XXXX, that there was an unidentified problem with my transaction, that there was some type of issue with XXXX XXXX. Repeated questioning of several staff members of Ria proved useless as they were not going to tell me what was wrong with me, or my transaction, or why they sold me 2 transactions into a region that was blocked from all transactions. The lack of honesty, and transparency was appalling. Eventually, after more than an hour on the phone I was able to get my money refunded, but I could not get my son the cash he NEEDED because for the entire day I was told this transfer was fine, only to realize after the fact that it had been blocked, for a reason that no one at Ria will explain.
04/01/2017	No	Money transfers Domestic (US) money transfer	Money was not available when promised	TX 77044	Web
On Wednesday XX/XX/XXXX, I set up a sales post on XXXX to sale my vehicle. XX/XX/2015 XXXX XXXX. ( This was my first time ever posting anything to sale on XXXX ) At XXXX the same day, I received a text notification to my cell phone from an individual who claimed the name XXXX XXXX from Indiana, who said she was interested in my sales ad to purchase the vehicle. She texted that she could not talk over the phone due to XXXX of being XXXX. So we communicated concerning the vehicle via text. She agreed to purchase the vehicle as the said price of XXXX by way of XXXX deposit. However, at the time of purchase, she sent me multiple emails on behalf of XXXX, that for security purposes between the buyer and seller, that I had to pay XXXX upfront to cover the fees for car pick up, shipping, and delivery, which she claimed was included in what she transferred to XXXX ( total of XXXX ). The assumed claimed agent over the account was XXXX XXXX. After transferring the funds through Walmart2Walmart money transfer, no funds were officially sent to my account and she took the {$1300.00}. In addition, she asked for another {$920.00} to cover insurance costs in having the vehicle sent. The entire situation was very frustration and deceiving. I was totally thrown off by this and really want justice from this. I have saved every email received and receipts.
11/20/2023	No	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	XXXXX	Web
Good Morning, on the XXXX of XXXX i transferred {$800.00} to a XXXX account in New York. THe account was provided to us by XXXX XXXX and a contract number XXXX was provided by XXXX XXXX. My XXXX XXXX account confirmed the transfer as well as XXXX confirming funds were received on the XXXX of XXXX. Despite this no money was transferred and I am continually receiving emails stating the funds have not been received despite confirmation from XXXX in an email that they have been received and that I should receive the wire transfer to my XXXX Account shortly. Multiple calls and conversations with XXXX XXXX can now no longer account for the funds. All conversations with them indicate that they will look into it however there has been no response other than that. Today on the XXXX of XXXX i contact XXXX to now be told that they dont have the funds despite confirmation that they have and that i have to take a screen shot of my bank details and send it to them as proof of payment. Obviously this is concerning as they have already confirmed they have received the funds. The funds have now not been paid as per their email and they can not locate them despite the contract number included on the referenced bank transaction. The money can not be accounted for so i am assuming there is fraud involved. Could you please help with this company?
12/22/2015	Yes	Money transfers International money transfer	Fraud or scam	OH 45420	Web
I contacted RIA money transfer to complete a funds transfer to my parents in XXXX XXXX on XXXX/XXXX/15. The funds were taken from my account and not deposited to my mother 's XXXX account. I contacted the company on XXXX ( the estimated date of deposit ), no one was able to explain where my funds were or what happened. I kept being transferred to an escalation group, instead kept being transferred to the same automatic system that I called into. I received an email last night requesting more information regarding the matter ( in response to an email I sent prior to my calls ). I responded to same and am yet to receive a response. There was not a lot of money involved. My parents are aging and going through financial struggles due to not being able to find proper employment to take care of my grand mother and sister that live with them. I sent {$150.00} to help during this holiday time, to no avail. Now, neither of us are having a holiday. I work hard for my money. I do n't waste and I pay my bills and taxes. This should not happen to honest hard working people. Please help me recover this money. **add on-Please note that this was an international transfer ( from XXXX to XXXX XXXX XXXX. there are sections below that require recipient information ; she is in a different country and has not received any of the funds.
10/04/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	MD 20705	Web
I set up a transfer using the XXXX application in connection with ria money transfers on Sunday XX/XX/2022 at about XXXX. The system said the funds would be available in 5 minutes to my receiver in XXXX. 5 minutes pass no update nor was the transfer completed. Several minutes later I get a message from rebtel the money transfer is in progress. I am extremely confused so i contact XXXX they have no answers. I ask them for updates they can't provide any but they keep vaguely telling me they have contacted their provider but still my money has been deducted from my bank account and I have no updates. 12 hours go by I try to reach their provider ria money transfers and they refuse to speak with me and tell me that I need to have XXXX on the line for me me to be able to speak with someone about the money they have taken from my account and did not transfer to XXXX. As the 24 period passes since I first sent the transfer XXXX email XXXX to cancel the transaction and refund my money. XXXX ignores my messages and I can't reach anyone. This is truly a scam, neither XXXX or ria money transfers are responding about this transfer but they have deducted full money from my bank account. I can't get answers, the money is gone from my bank but still hasn't been delivered to XXXX its been 2 days now. This is really unethical.
09/14/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	GA 30339	Web	Older American
On XXXX XXXX, XXXX I used XXXX XXXX to transfer {$10000.00} from my Bank account to another Bank account. I received an email on XX/XX/XXXX, saying my account was cancelled. On XXXX XXXX, I received an email saying my account was good to go. They withdrew {$10000.00} from my XXXX on XXXX XXXX. They said the transfer will happen on XXXX XXXX. On XXXX XXXX, I checked to see if my transfer went through ... it did not. I tried to sign into my XXXX account via computer but can no longer sign in. I contacted them by chat but they can't give me a reason why I can not sign in. They can't give me a reason why they didn't transfer. I've chatted a few times and they are not helpful, cut off the chat early. On the last chat they said my money will return to my Bank account on XXXX XXXX. It's XX/XX/XXXX and my money is still not returned. I believe I have been scammed out of {$10000.00}! I have a receipt from them ( Contract # XXXX ) that shows they withdrew {$10000.00} from my account. I have their email saying this contract was cancelled. I have their texts showing their inability to answer questions plus their promise that my money will be returned on XXXX XXXX. It was not returned. Bottom line : They have my {$10000.00} and will not return it. They keep giving me a run-around, false promises and ( or ) of no help.
09/15/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other service problem	OR 97220	Web
Organisation name Ria money transfer XX/XX/2022 started a transaction foreign country waited for transaction to take place for four days there were no transaction made therefore ask for refund according to the website it could take 2 to 10 days the promise of two days its fraudulent in almost always take up to 11 days one mistake attempted to correct with the customer service they were polite but not helpful customer service refused to escalate the situation to upper management on two occasions transfer is for medical expenses creating a hardship for both recipient and the sender there were no ways of resolution of a simple mistake through this service. further customer would not know what transaction this service will keep holding to release five days. some transactions the service will release within hours, others they will choose to hold for longer periods not having a system that is informing a customer which one they choose to hold is a problematic on customer end that is what happened with me I was used to the releasing within hours of transfer and this time they refuse to do so this create major problems for consumers and win this occur they are not working with the consumer to help many customer service calls repeated same information refuse to escalate to get help
09/08/2016	Yes	Money transfers International money transfer	Other transaction issues	PA 15236	Web	Older American
My name is XXXX and I have been doing transactions for many years now through XXXX ; XXXX and YESTERDAY TRIED RIA MONEY TRANSFER AND WAS CANCLED LAST NIGHT AT XXXX.. I did not have any problems up until last week. I am surprised I ca n't send money to a family friend that needs and I have been able to do transactions in the past and suddenly ca n't do any now and need your help to lift my name and clear it out of this mess. I have confidence in this person and know him very well so he is not a stranger. The main issue here is all these transfer companies have been cancelling my transaction .Please have these companies lift the ban of American 's sending money overseas because I have family and relatives including friends that need my support and it is not fair shutting down favors and besides I think it 's an infringement to your fundamental human right which they should n't allow. I might have to take legal action against your Consumer Financial Protection Bureau. This ban is not only affecting me but lots of Americans that do money transfers and are not able to help their families and friends to send for special occasions money overseas as well. It is not just me having the problem ... ...
07/14/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other service problem	GA 30294	Web
I would like to say is that this company wasted my time. I initiated a transfer on Monday and had to verify my identity through their third-party verification company. Then I received a confirmation/receipt that my transfer has been initiated. A few hours later I received an email stating my account is under review and that I have to upload my identity. I emailed them and told them that I have already uploaded my identity and I thought that everything was good to go. Even when I tried to log in to upload more documents the message states " We are checking your documents ''. The next day I received a call from a rep and she asked why I am sending the transfer to myself. I told her that I live in the XXXX also and need to send money to myself from my US account. The upload page was working now so I reuploaded my passport. Today, I woke up to an email saying my account and transaction is canceled. Wow! What a waste of time. They have already debited the funds from my bank account. They should have at least got my account approved before debiting my account. Now I have to wait to get my money back. I think they are earning interest on my money. Stay away from XXXX. They discriminate.
09/23/2023	No	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	NY 129XX	Web	Servicemember
On XX/XX/XXXX I used Ria Money Transfer to send {$8300.00} USD converted to {>= $1,000,000XXXX XXXX XXXXo be deposited into a business contractor 's account with XXXX XXXX XXXX. I received confirmation and PIN # that the money was received and would be deposited in the recipient account within 3 to 5 business days. One week later the funds were not deposited. I called Ria and was told that XXXX XXXX in XXXX a correspondent bank they used has the money and they will send a message for them to release it. Two weeks later the funds were still not received. I called Ria Transfer Service and asked that my funds be returned to me. I was told that my cancellation was accepted and is being process, and I received a confirmation number. This return will take another 3 to 5 business days to be deposited in my account. One week later again no funds were returned. I called and spoke with a Ria Supervisor who told me the cancellation was only a request and was not process, however she will now submit another cancellation and my funds will be deposited in my account within 3 to 5 business days. It is now XX/XX/XXXX and I have not received my return. Please Help Me. Respectfully yours.
06/14/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	NC 282XX	Web
Hi, I have been using Ria Money Transfer , Online Money Transfer Agency to transfer funds to my Friends and Family In XXXX . Lastly, I sent XXXX $ from their website on XXXX / XXXX / 2017 and the money never made it to the recipient 's account. I kept calling customer service and every agent keeps saying same robotic answer " We have not received response from the Recipient 's Bank ''. After waiting 10 days for Money transfer ( SLA is 5 days ), I called them back to cancel the transaction on XXXX / XXXX / 2017 . They submitted a cancellation re quest and now it is 5 more days and I am yet to receive my money back. Again I keep calling customer s ervice and I get the same response as mentioned above. I managed to speak to a Supersvisor named XXXX , The he says the money will be kept locked untill they receive the response from the bank. The recipient is my dad and his account is not credited with the amount. When Transaction was made they did not respond, when transaction is cancelled, they still did not respond. I am now worried whether Ria will keep my money locked forever saying the same robotic answer. Is there a solution for this?
04/12/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	FL 33160	Web
RIA money transfer which is a company that I used to send money internationally, is ILLEGALLY holding my money for no reason ; they asked me information in order to send X amount of money as usual, after a couple of hours I received a call from them asking me for more information in order to finish the transaction. I didnt have the information and I cant get that information. So I asked for my money back so I can resubmit the transfer with a different recipient. They said they need that information to finish the transaction or to return the money to me the sender. I understand they need more information Im guessing for security purpose but they should asked everything they need before the customer submit the transaction. We sometimes like in this case CANT get that information. And from my point of view they arbitrarily are keeping forever my money because I cant provide information that they missed asked in the first place. I dont have the money my recipient doesnt have the money and they ( RIA money transfer ) are stilling my money. I need help not for the amount of the transfer is to keep everyones money safe ; no matter the amount.
11/08/2022	Yes	Money transfer, virtual currency, or money service Check cashing service	Problem with customer service	PA 165XX	Web
On XX/XX/2022 I went to Walmart, store # XXXX and wanted to cash a small check which they do, and wanted to add money to my debit card through their bank, which is XXXX bank. They said at the cust. service that all those transactions are down, and are always down, and their company will not upgrade their software!!!!!!!!!!!!!!!!!!!!!! And this is happening ALOT!!!! I had to drive to the actual XXXX bank, ( because this one did not have a XXXX bank in it!! Which it shoud by the way!!! ) And I had to drive over 30 mile round trip to deposit money!!!!!!!!!!!!!!!!! I called their cust service line through their corp office, was supposed to get a call back from a supposed marketing manager a week ago, nothing!!! I want to be given a gift card from them to compensate for all the gas I had to spend to deposit money on my debit card, and to cash a check!!!!!!!!!!!!!! They need to be thoroughly investigated by the law NOW!!! THEY HAVE NO EXCUSE FOR NOT UPGRADING THEIR SOFTWARE FOR MONEY TRANSACTIONS, THIS IS A QUOTE FROM ONE OF THEIR EMPLOYEES ACTUALLY!!! THESE RIGHT WING XXXX XXXX XXXX RIP OFF ARTISTS SHOULD BE FINED TO THE MAX!!!!!!!!!!!
11/30/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	TX 76013	Web
Hello, I have made a wire transfer from the XXXX to XXXX of {$1500.00} through XXXX on XX/XX/2021. I sent it to my father 's account to support my family after I got a confirmation saying that the money was sent I checked with my father and got to know that he did not receive it. So, I contacted XXXX support ( on XX/XX/XXXX or XXXX ) to know the status of it and while checking the recipient details I came to know that I have missed a digit in the recipient account number. Then the support person asked me to change the recipient details and told me they would pull back the money and send it to the correct account. Today ( XX/XX/2021 ) I contacted them again to know about the status they were not sure and said that it depends if the bank is sending the money back to them they would be able to do the pullback. They are not giving me assurance so I am raising this complaint just in case to be on the safer side. I know I have made a mistake but it is still my money any fees deduction is fine but can not afford to lose all my money. Kindly help me with this issue since it is big money for me and my family. Thanks, XXXX
05/30/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	XXXXX	Web
Hi good day, I'm XXXX XXXX XXXX from XXXX XXXX XXXX XXXX last XX/XX/2023. I send money from XXXX XXXX in XXXX using Ria. I send my money to my account in XXXXXXXX XXXX in the XXXX but my money is not went thru to my account and then I call ria they said there are some problem with account number and my bank send it back to ria and I said it's impossible I got mistake with my account number because this my second time I send money from XXXX XXXX and I used XXXX XXXX that time. And then I ask them can we correct this account number and send this money originally to my account name and bank which is XXXX to solve this mistake, and they said no, they say I need to go back in XXXX to refund the money, which I can't do that because I'm in XXXX and the ship is XXXX too. And they said the only I can do is go back to that store and refund the money. For me how many times I call and I send an email to them to solve this problem.Its looks like they don't want to help me to solve this problem.the HR team are willing to help me for any supporting documents they need. I hope you can help me regarding this matter. Thank you
05/16/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	GA 30281	Web
XX/XX/2020 at XXXX I made transfer Walmart to Walmart online using XXXX XXXX. My wife was already there to pick up the money but was told I needed to call to verify info first and the amount exceeded the amount allowed to be received. At this point I called customer service at XXXX XXXX to cancel the transaction I was told I couldnt cancel transaction because u needed to verify info first so I was transferred to department for verification and was on hold for over 3 hours. Once I finally verified all info I cancelled transaction but was only refunded partially due to not canceling in required 30 minutes although I was not allowed to. I have recorded communications where customer service representatives misrepresented themselves as supervisors and refused to transfer calls and terminated calls although issues were not resolved. I have made dispute with my bank and am requesting full refund for XXXX due to not being able to cancel Im 30 minutes when I was told I couldnt. These tactics used are equivalent to sales fraud and the customer service representatives handled this poorly and were very disrespectful
07/25/2022	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	NJ 076XX	Web	Servicemember
Its XXXX XXXX XXXX and i send money on XXXX and i send money from USA to XXXX. Combany Address is ( Continental Exchange Solutions , Inc. XXXX XXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX XXXX Fax : XXXX XXXX XXXXXXXX Website ( XXXX XXXX XXXX ) Transaction details Client Number : XXXX Contract Number : XXXX Contract Date : XXXX Total amount - XXXX USD After 19 days they i didnt receive my money and i try to contact them but they are closed on this weekend. And today when i as them they told me my money is not processes from their bank and they will refund in 5 bussiness day and they not sure about its. Its already 19 days they took money from my account and i have to pay hospital bills to my parents and also i need to pay apremium and its due date is today. For this company i lost more than XXXX USD as a fine in XXXX. This combany dont care about it. They did bussiness with my money and they saying they will return but they not sure when. they took my money almost one month and also they still not refunded. Please take serious action and they need to pay extra that i lost because of them.
05/09/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	VA 23831	Web
I did a cash pick up request via Ria to be picked up at an aerial Walmart.The transaction request took place on my XXXX XXXX app. I have use this service hundreds of times before and ran into no issues until today I went into Walmart we got to the end of the process and when the funds were going to be released we received an error message I was told to contact XXXX XXXX and also Rea Walmart also contacted Rea we were given several different answers from several different supervisors the financial institution customer service agents were very rude outrageous they talked over you there was outrageous background noise of kids playing they also hung up on you when they no longer had a different answer for you because they realize that they had given a different answer than the prior agent they should not even be in business let alone handling financial matters.I spoke into different agents and supervisors no one is able to tell me where the money is and why they can not release it XXXX XXXX also contacted them and they have not given us any information nor have they released the funds
05/27/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	FL 32789	Web
Through XXXX we initially sent a 10 % deposit on XX/XX/2019 for XXXX ( {$51000.00} ) to XXXX XXXX, Transaction No. XXXX. After a few weeks we were notified by XXXX XXXX XXXX ( Owner of the XXXX XXXX ) that the payment had not arrived. In order to secure the charter we sent an additional 10 % deposit to XXXX XXXX XXXX ( XXXX ) on XX/XX/2019 for XXXX ( {$51000.00} ). Both times the funds left our account and were held. After several weeks XXXX did receive both wires but they will not give us a refund for the second deposit. Under our contract, we are only required to pay a 10 % deposit though due to the duplicate payment 20 % has been submitted. We have reached out to XXXX multiple times to get a refund but we have not been successful. Because it was XXXX 's institution that would not release the payment, we are now holding XXXX responsible for obtaining the funds and refunding us the XXXX. XXXX 's institution held the funds that we had approved to release without giving us a valid reason and we were forced to send a duplicate payment which has cost us XXXX ( {$51000.00} ).
05/04/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MT 59718	Web
I needed to pay a vendor in XXXX and entered into a contract with Continental Exchange Solutions , Inc. dba Xe to handle the transaction witch required exchanging USD for euros to be deposited in vendors bank. XE initially approved my account and provided my with the contract ( attached ) and details for transferring the required funds to their bank. After I wired the money XE revoked my contract bc the bank account I was wiring money from did not have my business name on it. I remedied the situation by having my bank update my account to include the business name. On the XXXX I provided XE with my bank statement showing my business name on the account. XE has not acknowledged the receipt of my wire transfer to their bank. Xe also has not processed the documents I sent on the XXXX despite a message I receive when I log in to their site saying documents are usually processed in 1 to 2 days. I have contacted XE multiple times to resolve the issue. Each time I am told the will look into it and get back to me. I have yet to hear back from XE
08/20/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	GA 30044	Web
Dear Sir/ Madam, Order Number : XXXX I sent XXXX {$700.00} to my recipient in XXXX on XX/XX/2018 by XXXX XXXX XXXX XXXX XXXX dba XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX CA XXXX XXXX : XXXX ( XXXX ) XXXX Fax : XXXX ( XXXX ) XXXX But as of today, the recipient XXXX XXXX XXXX has not received the fund XXXX XXXX. This money supposed to deposited by XX/XX/XXXX to his XXXX XXXX account. I contacted everyday then since and XXXX XXXX XXXX Customer service will tell me that they are confirm that money will be deposit tomorrow. So, Finally, on XX/XX/XXXX, I request the proof or contact name in XXXX but they denied. On XX/XX/XXXX, I request the money back to my XXXX XXXX XXXX but they refuse again. I have there Ten email saying that money was deposited but its not.I also contact them toady by XXXX and by phone and same answer. Money will deposit tomorrow. I told them next 5 days Bank will be close in XXXX for XXXX. I don't know what to do. Thanks, XXXX XXXX XXXX XXXX XXXX XXXX, Suite XXXX XXXX, GA XXXX Cell : XXXX Email : XXXX XXXX
06/10/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	AZ XXXXX	Web
I used XE.com in order to send money to my father in law down in XXXX. First, I sent a test transaction of {$1.00} to ensure it would transfer, and my father in law did receive that transfer. Then I sent the full amount I needed to transfer, which was {$1400.00}. The money was taken from my XXXX XXXX bank account on XXXX, and according to the XE.com website, it was delivered to my father in law on XXXX. But my father in law never received it. So, on XXXX I started working with XE.com to try and track it. So far, I have provided XE with my father in laws XXXX number and his ID number. I even had to send copies of my father in laws bank statements in order to prove he hasnt received the money. I found that offensive and invasive, but I complied with XEs request. Now, its been well over a month, and I still dont have any resolution. I either want the transfer to go through or my money back. I have been asking them for updates, but XE has stopped replying to my emails for the past 4 days! At this point I dont know what to do, please help!
09/24/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NY 10009	Web	Older American
On XXXX XXXX,2021 I opened a money transfer using RIA. the transfer 's order number, XXXX, XXXX for XXXX XXXX XXXX located in XXXX XXXX XXXX On the XXXX XX/XX/ 2021, or the next day, Saturday I canceled the Money Transfer. The amount of the money transfer was {$100.00} plus a fee of {$6.00}. At the time of the cancellation, I was told the money would be available in 40 mins. I went to the storefront I purchased the transfer, XXXX XXXXXXXX XXXX XXXX XXXXXXXX NY XXXX.on Sunday the XXXX 2021 to pick up my funds. I was told by the clerk that the funds were not yet available. I began calling Ria almost daily from Monday the XXXX to today, the XXXX. to get an update on the funds. Each time I am told that the bank in XXXX has not released the funds.. Today when I called I received the same reason and that the funds were not available. When I told the operator or agent that I was thinking of placing a complaint, FTC, I was told that the funds were ready for pick up. I am going to the storefront to see if my funds are available
12/15/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 92705	Web
I have using, XXXX XXXX XXXX XXXX XXXX dba Ria Financial Services, Ria Money Transfer. ( XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX Tel : XXXX ( XXXX ) XXXX Fax : XXXX ( XXXX ) XXXX ) for many years. However this time I tried to send money to XXXX three times again and the transactions where stopped completely. I called Ria Money several times and the answer was that I have to wait. In the past the money was transferred within hours. I used money transferred to a bank account and to pick up the money in a financial institution. None of them worked. I have to cancel three transactions, each transaction is close to {$1.00} dollars for a more that {$4.00} I have to wait more than 10 business days to get my money back. That company is working with my money, and I do not have money for my holidays. I called Ria Money again today four times and three of them Ria Money customer service department hung up on me. I do not think this is right and they need to be investigated.
03/15/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MO 63501	Web
RIA Money Transfer took money out on a bank account that I authorize them to. That cause me an overdraft big time. I use their online app for 2 transactions sending money to my mom and sister on XX/XX/XXXX and XX/XX/XXXX. I authorized them to use my second bank account and went through instant verification and transaction went through no problem. But today I have seen that they are taking the money out on my first bank. I called them and asked what is going on and told them I specifically authorize the charge on my second bank and they insist that I did. And ask them to furnish me my authorization to use it but they only sent me receipt thats shows the last 4 digit of the bank account #. Which on my email receipt when I did that transaction it doesnt show which bank account. I know I dont have have balance on that bank that is why I did not use it but they go ahead and charge that account and that made me overdraft for the first time. And they are not willing to fix it.
03/19/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	NV 89178	Web	Servicemember
On XX/XX/2021, a direct debit for {$100.00} was made from my bank to Continental EXC XXXX XXXX for XXXX XXXX XXXX. XXXX XXXXXXXX XXXX is supposed to deposit the amount converted to XXXX to my recipients bank account in the XXXX on XX/XX/2021 to be available XXXX XXXX. The amount was never deposited to the recipients account. After talking to XXXX XXXX XXXX, I was told to contact my bank to initiate a fund recall which I told my bank by phone and email. XXXX XXXXXXXX XXXX sent me an email to ask the bank to initiate the process which I forwarded to the bank. After talking to XXXX XXXX XXXX and my bank several times, my bank kept saying they can not do a fund recall and that XXXX XXXX XXXX should refund the money back to my account. XXXX XXXX XXXX is saying they can not do the refund until the bank starts the process of recalling the funds. Several phone conversations with both the bank and XXXX XXXX XXXX saying the same thing about the other side.
01/02/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Wrong amount charged or received	XXXXX	Web
Dear Officer, I used Ria Money Transfer to transfer funds ( {$3000.00} ) to my overseas account from my XXXX XXXX XXXX account on XXXX of XX/XX/2019. But my account got debited three times ( in total of {$9000.00} ) because of which, bank charged me overdraft fees. Ria money transfer did refund the additional debited amount but not the overdraft charges which were applied by the bank, despite of my repeated emails and their assurance that they would refund the overdraft charges. I got couple of email from them that they have initiated the refund process and i would get my refund. Then my bank account got debited again on XXXX of XX/XX/2019 with {$3000.00}. When I had not initiated any transaction using Ria Money Transfer. The initial order number for my transaction on XXXX XX/XX/2019 is XXXX and my account is registered with my email id : XXXX Pls let me know if you want any supporting documents regarding this.
01/24/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Unexpected or other fees	NJ 085XX	Web
I've tried to do international money transfer using " https : //www.riamoneytransfer.com/ ''. I've used my XXXX XXXX savings account as source for the payments. In order to verify my account through ACH process, Ria was supposed to post 2 small deposits smaller than {$1.00} and 2 debits for the same amount. Due to some technical.software issue Ria posted 6 credits and 6 debits on my account for verification. These excess no. of transactions triggered the fees on my savings accounts. Ria posted 8 excessive transaction than required and my bank charged me 6 times the fee of {$9.00}, totaling {$54.00}. I've reached my bank first if they can waive these charges but of no help. I've reached Ria more than 5 times so far starting from XX/XX/2019 and I was told they are looking into the issue and I'll get credit in 2-3 business days. I'm hearing the same response for the last 45 days. So I'm complaining here.
04/09/2017	Yes	Money transfers International money transfer	Money was not available when promised	NY 11432	Web
This company operates International Money Transfer service " XXXX Money Transfer ''. 1 ) I submitted the money transfer request on XX/XX/2016. 2 ) The transaction receipt indicated that the money would be available by or before XX/XX/2016. 3 ) The company debited my XXXX XXXX XXXX account on XX/XX/2016 for {$200.00}. 4 ) The transfer was not received on XX/XX/2016 and there was n't any communication from the company. 5 ) I contacted the company on XX/XX/2016, inquiring about the transaction. The representative replied and asked for XXXX information, which was provided. Eventually, after back and forth, the company did release the money on XX/XX/2016, plus it took 3 more days to reach my recipient resulting in a transaction time of 24 days. I believe the company failed to follow up w/ their XXXX inquiry in a timely manner thus misrepresenting the information about when the money will be available.
09/22/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	TX 766XX	Web
On XX/XX/2022, I sent {$1000.00} to Xe.com for their service to wire this {$1000.00} to my bank account in XXXX XXXX. On XX/XX/2022, my foreign bank account showed I had not received this amount of wire. So, I reached out to Xe 's customer service. They told me they would reach out to their branch in that country and check the transaction details. On XX/XX/2022, I called Xe 's customer service again, and they told me they were still waiting for a response from their branch in that country. On XX/XX/2022, they have not wired to my foreign bank account. So, I called Xe 's customer service. This time they said they would not do anything until they heard from their foreign branch, and they will not refund my money. During the phone call, I requested to connect to a supervisor, and they intentionally kept me waiting for about XXXX mins. So, I hang off without speaking to a supervisor.
06/08/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NC XXXXX	Web
I contacted this company Ria on a number of occasions to place the funds back into my account. The company has repeatedly ignored my requests. Im an American that was scammed and had my identity stolen by a XXXX citizen. Police reports have been filed in XXXX XXXX and in the US. The thiefs name is XXXX XXXX XXXXXXXX XXXX XXXXXXXX. I located an fraud account he created and sent himself money using my accounts. All of the following were fraudulent : XX/XX/XXXX {$120.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$450.00} XX/XX/XXXX {$500.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$300.00} XX/XX/XXXX {$500.00} XX/XX/XXXX {$500.00} XX/XX/XXXX {$300.00} XX/XX/XXXX {$300.00} XX/XX/XXXX {$150.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$300.00} XX/XX/XXXX {$200.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$260.00} XX/XX/XXXX {$320.00} XX/XX/XXXX {$100.00} XX/XX/XXXX {$250.00}
06/16/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	GA 30043	Web	Servicemember
On XX/XX/2019 I attempted to receive a money transfer from another Walmart. My Mom was sending me {$50.00}. The cashier was very disrespectful and unprofessional in assisting me. She yelled at me, for no reason. She refused to provide documentation in writing, as I requested, of the reason for her refusal to process my transaction. I provided three valid forms of government identification. Im in the process of a name change, and I even provided in addition, court documents pertaining to the name change. The cashier was rude and offered no recourse for the money transfer services she was conducting. One Manager, XXXX was worse in attempting to assist with a second transaction. She expressed that Walmart should have never assisted me with the first transaction. In hindsight, thats not a comment that benefits customers. Instead, offered confusion and further frustration.
09/23/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	WA 98125	Web
I created a money transfer transaction on XE.com, on XX/XX/2022, sending {$6000.00} USD to XXXX. I deposited a draft at a XXXX XXXX XXXX branch, into XE ( continental exchange solution ) 's bank account. The {$6000.00} was debited in my account on the next day. Later on when I contacted with XE customer service, I was told they do not accept counter deposit and my deposit would be rejected. My funds would be returned to my US Bank account. However, it's already 4 and half months, I still have not received the funds. I had tons of emails and phone calls with XE customer service, they just told me they were investigating. They could not provide proof they had rejected the deposit, nor they had returned the funds. They could not provide bank tracking numbers. They just kicked ball to XXXX XXXX XXXXXXXX and would not take responsibility to complete the transaction.
04/21/2023	No	Money transfer, virtual currency, or money service International money transfer	Other service problem	TX 77043	Web	Older American
I tried sending money to my wife in XXXX through " XE " a money transfer company. They ask to connect them to my bank XXXX thru thru service call XXXX which I did. Subsequently they requested a copy of my passport to be uploaded to verify my information, which I did. I received a message that something went wrong, so I tried it with my drivers license and received the same message that something went wrong. Than I received a message that my account was closed and all transactions cancelled and my the copies of my passport and Drivers license will be held by them. Furthermore they refuse to tell me why they cancel my transactions or why they keep my info. i am not sure if this was a scam to get connected to my bank account and all pertinent info about me and if they are legit why they cancel this transaction. Your assistance will be greatly appreciated
05/30/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	MO 64030	Web	Servicemember
I sent money via Walmart to Walmart to my mother and daughter in XXXX new york from XXXX XXXX Missouri. My mother and daughter were unable to pick up the money at Walmart in XXXX and were never informed why. I have sent money this way for over 11 years with no problem. I had someone call me asking questions about the transfer, I began answering the questions and felt suspicious and asked the person I was talking to, to confirm who they were and I just was told a first name, person refused to tell me the company they work for, address, supervisor. So I refused to answer questions because I did not know who I was talking to. The person refused to provide me with any information as to the reason for the call so I confronted them and they retaliated by locking funds where I could not get the money even in person when I went back to Walmart the next day.
08/03/2018	No	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	TX 75062	Web
Subbmitted a fund transfer request on XX/XX/XXXX, got email confirmation on XX/XX/XXXX, my family contacted the bank but never got funds. contacted the company who asked me to cancel the reuest due to exchange rates changes. order # Order No. : XXXX Order No. : XXXX Operator : XXXX XXXX BANK ACCOUNT : XXXX Transaction Date : XX/XX/XXXX XXXX XXXX Track your Order at XXXX Date Available : XX/XX/XXXX ( May be available sooner ) SENDER RECIPIENT XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, Texas XXXX - United States Ph:XXXX XXXX XXXX # XXXX , XXXX # XXXX, XXXX XXXX , XXXX XXXX XXXX , XXXX, XXXX - XXXX Ph : XXXX XXXX XXXX XXXX XXXX XXXX PIN No. XXXX Transfer Amount XXXX USD Exchange Rate {$1.00} USD = XXXX PKR Transfer Fees XXXX USD Transfer Amount XXXX PKR Transfer Taxes XXXX XXXX Other Fees XXXX PKR Total XXXX USD Total to Recipient XXXX PKR
06/22/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	AK XXXXX	Web
I tried to transfer {$5000.00} from Alaska to XXXX to help family there during the pandemic. XXXX immediately took the money out of my XXXX XXXX checking account on XXXX XXXX and their web site said it would be available XXXX XXXX. There is no sign of the money - it has apparently been stolen. In the meantime, XXXX has announced they will not be opening their borders for the rest of the year. My brother works in the travel industry so is in even greater need of financial assistance now, but I am out the money I tried to send to him ( so I can't send it by a trustworthy company ) and he still needs the money. The worst part is that these people have all my information to set up identity theft - they should not be allowed to do business anywhere in the country and prey on people because of pandemic financial distress.
08/19/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	VA 22554	Web
On the XXXX of XX/XX/2021, I made an international transfer of {$200.00} from Ria Money Transfer to XXXX XXXX. I received a message that the recipient has the money but the recipient did not receive any money so I called Ria to inform them. They told me they will contact the recipient bank and call me in one to three business days. So I did not hear from them as they promised so I called them again, they told me they have not heard from the recipient bank so I should give them another one to seven business days. Seven business days passed but no action was made so I called them for the third time, they told me to wait for another one to ten business days and it has passed I have not heard from them, my recipient still doesn't have the money, they have not refunded the money either. So I want them to refund my money.
08/19/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	VA 22554	Web
On the XXXX of XX/XX/2021, I made an international transfer of {$200.00} from Ria XXXX XXXX to XXXX XXXX. I received a message that the recipient has the money but the recipient did not receive any money so I called Ria to inform them. They told me they will contact the recipient bank and call me in one to three business days. So I did not hear from them as they promised so I called them again, they told me they have not heard from the recipient bank so I should give them another one to seven business days. Seven business days passed but no action was made so I called them for the third time, they told me to wait for another one to ten business days and it has passed I have not heard from them, my recipient still doesn't have the money, they have not refunded the money either. So I want them to refund my money.
10/11/2023	No	Money transfer, virtual currency, or money service Foreign currency exchange	Confusing or missing disclosures	NJ 07036	Web
Ria transfer money this company are using to send money to my country. They usually deposit the money in less than an hour, but in this case they are telling me they gon na hold it for four days but when I made the deposit they did tell me it was going to take the longer. Now they are saying if I cancel it can take 10 days to the refund my money even though I told them theres an emergence I dont understand why theyre holding in for so long when I always made the deposit through my bank now they say that I need to send it through my debit card to get it in less the one hour and he steal them more than me. They are getting is through my bank. No matter is a my debit card. I think they are holding the money for so many days so they can use my money to make more money because their rates change every date.
11/06/2016	No	Money transfers Domestic (US) money transfer	Other transaction issues	GA 30328	Web
My friend attempted to send a money transfer through XXXX. I went to pick up the transfer and was told he had to contact a compliance number in reference to the transfer. My friend was told that I had gotten too many transfers and they were unable to fulfill the request. He had to pick up the money and the transaction was cancelled. I contacted XXXX and they told me they were unable to provide me with any information about the matter as they were limited. They offered no assistance and would not even state how many transfers it showed for me. I asked for a supervisor and she told me the same thing as the agent. My issue is : I have not gotten any wire transfers through this service. There were XXXX sent this year for me and I was unable to accept either XXXX due to XXXX denying me the ability to do so.
06/21/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	XXXXX	Web
On XX/XX/2023 I authorized XXXX to debit {$600.00} from my XXXX XXXX XXXXXXXX account to convert to XXXX guaranies ( XXXX guaranies ) and deposit in my XXXX XXXX account in XXXX. On XX/XX/2023 I recieved confirmation from XXXX that the funds had been sent and would be available on XX/XX/2023. It is now XX/XX/2023 and my money still has not been deposited into the XXXX XXXX account. To resolve this issue I have repeatedly emailed XXXX. Since the company claimed they are tracking the transfer I requested to see field XXXX on the XXXX document with the XXXX XXXX XXXX XXXX. My request was denied by XXXX I also called XXXX customer service three times inquiring about my transfer. I have called XXXX XXXX customer service twice and emailed XXXX XXXX customer service a copy of the XXXX document.
11/16/2023	No	Money transfer, virtual currency, or money service Foreign currency exchange	Confusing or missing disclosures	WA 98837	Web
An account was opened at XE under my email. I submitted all required information/personal data, including a photo of myself, the amount I expected to transfer per year, and my currency pair USD/MXN. I entered into two contracts to transfer money for legal services in XXXX, for a probate matter in XXXX for which I am the legal US representative. I received an email receipt for XXXX for XX/XX/XXXX. XXXX was debited from my bank account. I received an email receipt for XXXX for XX/XX/XXXX. My account was closed with no explanation given. XXXX was debited from my bank account. I phoned and waited 40 minutes ; there was nothing she could do or say. I wrote an email, and they confirmed they could no longer assist me any further, and XXXX would be refunded to my bank account on XX/XX/XXXX.
08/03/2018	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CA 95123	Web
I was selling an furniture through an online service ( XXXX ). A buyer contacted me claiming to be interested in purchasing the item. The buyer then sent payment through cashiers check ( for amount more than the asking price ) and asked me to money transfer the balance amount of {$950.00} through XXXX money transfer to pay for the transport guy which I did. The payment ( cashiers check ) turned out to be a fake, and Im out of money. I was able to cash the cashier 's check or see funds recorded in my account statement after two days of depositing the check but after a week to find out that the check has bounced. Can you please arrange refund of my money of {$950.00} as I was a victim of online scam. Please see attached XXXX receipt for that I paid the buyer. Thank you,
11/15/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	PA 16801	Web
I tried to find someone to take over my apartment. First time he tried to contact him using his friend. She said he wanted to hear detail about my place. So I emailed to him to explain. Then, he told me he was XXXX XXXX, so he can not see in person. He wanted to see pictures. So I sent him. Then he said he liked it he wanted to reserve my place. He sent a check and he wanted me to know full address, full name and number. Then I got his check. He told me he sent much more money than rent fee. So he wanted me to get rest of money using XXXX so I sent him the money. Then he took the money I sent and stop the check he sent to me. So I contacted the department to get the help. They said he already took the money, so there isnt anything they can help me with this problem
06/11/2018	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	SC 294XX	Web	Older American
Some thieves stole the identity of a friend to disguise himself via my friend 's cell # and text. Because I trusted my " friend '' I wired {$1000.00} from a XXXX to another XXXX located in XXXX XXXX, Texas. Fictious names and addresses were used. The money was picked up 10 minutes after I wired it and I am sure XXXX has video of the person picking it up. These theives are still contacting me wanting more.They took the last of my savings. I don't understand why the local police in XXXX XXXX can not be at the XXXX when she picks it up. The theives are working out of XXXX.They are stealing from a scam called " XXXX XXXX ''. They have tried before through social media and I knew that was a scam. But since my friend texted me, I trusted him, he's an attorney.
02/04/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	GA 306XX	Web
XX/XX/2022 {$6000.00} dollars sent this though the agency XE money transfer to my recipient, the same day when XE send me a notification the money is in the recipient account I call him to check his bank account to see if was the money there, no wasnt there, I called the agency to notify this and they said I need to wait, Im still waiting for three months, I decide to let them know that I need a recall that I want my money back, but they only said the bank dont respond the recalls, they try to fooling me or what, thats why Im sending the bank statements from my recipient bank to proof he never get the money, they privacy said if the recipient dont receive the transaction XE need to refund the money, dont try to steal other people money, be serious.
02/22/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Confusing or missing disclosures	TX 75019	Web
I sent money to support my brother back on XX/XX/2022 Ria Money Transfer https : //www.riamoneytransfer.com/us/en never told it will take four business days to complete. But after the transaction is submitted now they are intentionally sitting on the money in the name of security. They have already taken funds from my account. I have visited there XXXX page that complaint common, partially because of accountability, which they think no one can ask them. I called their compliance department on XX/XX/2022, and provided all the information they asked about the beneficiary. The compliance officer told he let the transaction leased right after the call, but that never happened. In fact she cheated. My transaction numbers for reference. XXXX XXXX
08/26/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	IL 60645	Web
I started my money transfer to XXXX on XX/XX/2018 through XXXX XXXX XXXX which is the DBA of XXXX XXXX XXXX, by online Order Number : XXXX for the amount of {$150.00} and {$3.00} transfer fee. I filled out the form as described all information. After few days when the recipient did not receive the money I called XXXX XXXX XXXX in California and they told me that they will contact their agent and get back to me. Nobody called so I called them again. After few calls I requested them to cancel the order and refund the money. Since then I have called them sever times and they are saying that it takes time to refund the money. It's been now 15 days, I believe, since they are promising that they will refund the money but nothing is happening.
12/14/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	TX 791XX	Web
On XX/XX/XXXX and XXXX of 2020 a particular individual whom I know charged money fraudulently to my debit card, by utilizing Walmart to Walmart. This individual may have been responsible for several other Walmart to Walmart transactions as well as XXXX transactions that were not authorized by myself. withdrew money several times for amounts totaling over XXXX. She then sent a payment to an individual out of town, by using XXXX to XXXX on XXXX XXXX XXXX at XXXX XXXX, located in XXXX Texas. XXXX charges were also charged to my debit card. All these charges were acquired on XX/XX/XXXX and XXXX of 2020. I currently collect unemployment. I have had to dispute several transactions behind this/these fraudulent individuals.
07/12/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	NV 895XX	Web	Older American, Servicemember
I transferred {$1200.00} to my aunt today XX/XX/22. I transferred it through XXXX with expectations of it being delivered within the hour. The service charge was {$16.00}. My aunt called and stated that they would not release the funds until I contacted the servicer : RIA Financial Services XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, California XXXX ( XXXX ) XXXX. When I contacted RIA, I was told it was under review. WHY are funds that were sent from Nevada to My Aunt in Idaho under review when cash money was paid to be transferred. There is no notification of cash funds being reviewed on any of my receipts. The Reference number on this transaction : XXXX. The receipt states " Date Available for Recipient XXXX ''.
07/25/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	NY 125XX	Web
I was contacted on XXXX to be hired for a full time XXXX position on XX/XX/2018. The parent then emailed me personally to give me more information on the job. They stated they were moving to my town and would need me to purchase a XXXX for their arrival as the daughter just had XXXX. They sent me a check for XXXX $ to use for purchase of the XXXX and was instructed to deposit check and use for payment. On XX/XX/XXXX I was cleared to send money to the owner of the XXXX so I was instructed to go to XXXX to send a direct money transfer via XXXX. I sent XXXX $ and the next day found out the XXXX $ check was fake and was now out XXXX . I have contacts NYSP AND XXXX and XXXX WILL NOT CONTACT ME BACK.
12/10/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other service problem	FL 33322	Web
My name XXXX XXXX, phone number XXXX XXXX, address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX. Since XX/XX/2021 I have been blocked to send money by almost all money transfer companies such as XXXX XXXX, RIA etc... I called them many times because I wanted to know the reason they blocked me from making money transfer, and the agents whom I talked to, told me that they can not tell me anything because they received order. As I get extended family in my native country, I used to send money to help some of them. Today, I went to RIA to make a money transfer the same situation happened again. That was why I decided to make a complaint to see whether you can help me finding a solution.
01/16/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CO 80525	Web
On XX/XX/2022, I initiated a funds transfer of {$1000.00} ( XXXX XXXX XXXX ) to my family in XXXX XXXX. I had used XXXX XXXX many times before with no problems. The money was schedule to arrive in XXXX by XX/XX/2022. The money still hadn't arrived by late the following week so I contacted the company. They said there was a problem with their local affiliate and that the transfer had been cancelled by them. I told them to immediately refund my money. That was over a week ago and I still have not received a refund, nor has my recipient received the transfer. One of the documents I attached from the company 's website shows the transfer was completed, but it was NOT.
05/18/2016	Yes	Money transfers Domestic (US) money transfer	Money was not available when promised	FL 32164	Web	Older American
On XXXX XXXX, 2016 I contracted with Walmart stores of XXXX XXXX. Florida to transfer {$270.00} to my son XXXX XXXX. I paid turned over to Walmart {$280.00} which include the transfer funds and a transfer fee ( consideration ). Upon presenting the assigned tracking number and a Florida State drivers license, my son was denied the distributions of the promnised funds for no apparent reason except Walmart 's exercise of it 's assumed right to decide which contracts to honor and which ones to ignore possibly at the detrament of the designated receiver of the funds. The funds and contract fee were returned to me by Walmart the following day ( see attached ).
08/20/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	FL 33331	Web
Good day Im a XXXX from XXXX XXXX XXXX XXXX on XXXX, Florida i send Money ( XXXX XXXX ) from XXXX XXXX XXXX XXXX on XX/XX/2018 with an Oder No. XXXX after i send the money for an online transaction i recieved a confirmation from ria financial services that my money was delivered for my recipent bank account but after how maney days the money does not yet came to his account but it was deducted on my XXXX bank XXXX XXXX XXXX account here in US i try to email ria finacial services but still they have no reply on my messages but as per my recipient bank XXXX cancel the transaction but they didn't return the money on my XXXX bank account..
11/12/2023	No	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	VA 201XX	Web	Older American
On XX/XX/XXXX, I initiated an international transfer of {$500.00} but that was not delivered. It has been six long years of them keeping my money! I received a letter from Ria asking me to complete a form and a copy of my drivers license in order to receive the funds back. I sent all the documents on XX/XX/XXXX, but I have received absolutely no response despite numerous phone calls and follow up emails. Even the phone number on the form is deceptively wrong, and nobody picks up. They are deceptive and contantly lie because they do not call back as promised, and they do not honor their commitments. ( Ria Transfer Order # XXXX )
06/29/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	GA 31326	Web
Issue with Ria money transfer service. I send money to my XXXX account XXXX usd.but they deposit my money to wrong account. In receipt my account no is shown XXXX. But my actual account is XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX. So I already talked with RIA money via email ... they accepted that money transfer to wrong person. Now they don't give me my money back. They waiting for money back from that person where they deposit. RIA money every time send me email " your money recall is in process " But up to still today I don't get my money back. Transfer details PIN : XXXX Transfer date XXXX XXXX. XXXX usd.
06/24/2015	Yes	Money transfers International money transfer	Money was not available when promised	NJ 07304	Web
I ordered a money transfer to XXXX via Ria XXXX XXXX on XXXX/XXXX/2015. Prior to this, I used their service few times and never had an issue. On this occasion, XXXX was unable to credit the money to my recipient 's account within XXXX business days. I requested the order to be cancelled on XXXX and till today they have n't refunded my money. I keep calling their customer service everyday, and each time the give me an unacceptable reason that the correspondent bank is not acting fast enough. As a customer I do not care about their partners. It has been over a week now and I am still waiting to get my money back from Ria.
02/27/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	ME 040XX	Web
The XXXX manager of XXXX maine by the name of XXXX has flagged me for money laundering, I was completely honest about my intentions regarding the XXXX to XXXX money transaction. My vehicle has broken down & it is winter. I need to have transportation to get to work & was borrowing money from my brother in Indiana to fix my vehicle & was denied service. I believe the employee 's & manager were hungry as everyone I talked with complained openly about going to lunch & seemed to judging me based on my appearance. The date of the incident XXXX 2022 & the time of the incident was between XXXX & XXXX. Thank you sincerely.
10/05/2023	No	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	FL XXXXX	Web	Servicemember
On XX/XX/2023, I used the money transfer app XX/XX/XXXX to send a remittance overseas. Upon completion of the transfer, the money was debited from my account and I received amessage stating the transfer was in progress. After 45 minutes, my account to send transfer was closed and no further expalantion was given. My transfer now shows as pending cancellation. After speaking with a customer service agent, they stated a refund would be given but could not specify a date. The company has not answered my request for further information on why my account was closed and stated they would hold my information for 6 years.
09/01/2023	No	Money transfer, virtual currency, or money service International money transfer	Other service problem	AZ 85260	Web
Ria money transfer has closed my account and are arrogantly responding to my XXXX complaint and telling me to go to court and other stuffs. The issue is without any acceptable reasoning they have closed the account and are not extending the services and to make it worse they also are denying to remove my financial information from their systems. They are unnecessary making such harassments for no reason. If not sorted via this complaint surely will challenge them in court and compel them to provide a reason for causing such extreme inconvenience that too without any misconduct from the customer 's end still.
10/27/2020	Yes	Money transfer, virtual currency, or money service Money order	Fraud or scam	AR 727XX	Web
I do not have a checking account. However because of XXXX I cant make any finance transactions at XXXX. Such as pick up money send money or cash a simple money order. Why is this happening when I never cash checks. My own father sent me a money order because XXXX wouldn't let me use money gram but when I try to cash this money order they refused to complete this transaction. They said XXXX declined my transaction and it is a permenant decision. But they are unable to tell me why XXXX made this decision about me. I need this correction on my name its degrading because I am not a criminal. I feel very violated
01/03/2017	Yes	Money transfers International money transfer	Fraud or scam	GA XXXXX	Web
I sent an International online money transfer using Continental Exchange Solutions Inc dba Ria Financial XXXX in the amount of {$1000.00} ; they charged a {$7.00} fee for a total of {$1000.00}. Since I sent it to my own Bank Account abroad, since I could track the actual amount received by my Bank there, I realize that Ria Financial XXXX did not send the whole amount ; my Bank received {$980.00} and they applied the official exchange rate of XXXX XXXX = XXXX XXXX Dollar. Ria took {$12.00} out of my money and concealed it, using a lower exchange rate of XXXX {$2900.00} = {$1.00} XXXX XXXX. ( XXXX )
05/07/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	MD 20853	Web
Did a money transfer for cash pickup through XXXX, and went to a Ria money transfer location to pick it up on XX/XX/2020. The amount of the transfer was {$500.00} USD and after checking the money when I got home, I noticed a fake {$100.00} bill. I called Ria and they denied giving me a fake {$100.00} even though it was in the stack of money when receive and I have not touched it till I got home to count it. I knew they may have intentionally done this because they were rude with me the first few times when I tried to use their service. The location of this Ria is, XXXX XXXX XXXX, XXXX, MD XXXX
02/06/2017	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	CA 922XX	Web
I sent through the RIA financial services branch located in XXXX XXXX Ca. with the amount of {$780.00}, cahrges/taxes {$39.00}, TOTAL {$810.00} on XX/XX/2017 but the transaction was n't done and was canceled on XX/XX/2017 and when I go to that branch location, the agent there does't give me my money back because she has n't received the order from her manager or supervisor. Then when I call to check if my money is ready to pick up, the agent is telling me that until she gets the confirmation or approval, she will call me but the time period of 10 days in overdue with no answer from them.
06/14/2016	Yes	Money transfers International money transfer	Other service issues	CA 91320	Web
I submitted XXXX transfers to RIA Financial Services totaling {$3300.00} to my friend in XXXX, recipient of previous transfers from me. RIA Financial Services called to ask if I was XXXX. I refused to answer, because any acceptance or denial of service on their part based on my ethnicity or national origin would be per se discriminatory. RIA subsequently cancelled my my XXXX transfers, using as justification the fact that I was n't XXXX, and they only work with " family assistance. '' I am complaining that I was discriminated against due to my race, ethnicity and family origin.
11/16/2022	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Problem with customer service	UT 84720	Web	Older American
On XX/XX/2022 I used RIA to transfer {$1500.00} XXXX, to my son XXXX XXXX 's bank account at XXXX Bank in XXXX. The funds never reached his account even though RIA says it was paid. XXXX XXXX Bank did a search and claims they received no transfers from RIA. I have contacted RIA many times without any satisfaction. Every time I call, I speak to a different person. They tell me they will call me back and never do. I went to XXXX a number of times to get help and they tell me they can do nothing. They even had the bad taste to tell me " someone was enjoying my money. ''
11/08/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	ND 58601	Web
Simply put, the company took money with no likely intention of fulfilling their contract. They canceled the contract and are currently holding my funds. Now they are enjoying an interest free loan. They are also being vague about a refund and timeline. Most information provided by them has, so far, been false or inaccurate. I have no confidence a refund will be issued in a timely manner. I am complaining to all relevant state, federal, and private consumer agencies. The contract number is XXXX. I am requesting an immediate refund to the debit card they charged.
05/07/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	TX 75048	Web
I have internationally transferred {$420.00} through Ria Money Transfer on XX/XX/2023. However, the money is still ( XX/XX/2023 ) not deposited into beneficiary account though its delivery is promised no later than XX/XX/2023. I have contacted multiple times in this regard with Ria electronically and over phone but not resolved yet. Besides the respective representative is not interested in providing satisfactory answer for its delay or holdup though submitted all requested paper. I therefore decided yo bring this matter into the attention of CFBC. Regards,
08/30/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	VA 20171	Web
Hi, I have initiated a money transfer with Ria Money Transfer on XX/XX/2018 and normal processing time was 2 to 3 days. It's been more 14 days and whenever I contact the customer support they are mentioning the amount will be credited in 24-48 hours. I have been hearing this for past 10 days and so far no action. Tried reaching out to the supervisors in Ria customer support but no one is available to support this. I have been following up with Ria for a Refund but have not got any positive response for past 10 days. Please find the Transaction Number XXXX
12/16/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	TX 77047	Web
hello, my name is XXXX XXXX. i wish get help for resolve my problem. i open a ria account and i link my bank account for send money to my cousin in XXXX XXXX and i dont know why the account was disable inmediatly. i called verification deparment and they denied to help me to resolve the issue. Why the company offer a service and denied to help custumer. i wish ria be able to help me this time becouse i just try to send money with my bank account. i think is nothing bad to do that. my email address is XXXX phone number XXXX
08/30/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	LA 70570	Web
Sent money via XXXX to XXXX to someone that I have sent to numerous times before. When the receiver went to the store, she was told that the money could not be received. As this has happened in the past when sending money to another individual, why is this bogus company allowing money to go through when thep receiver gets to the store, the money can not be received. When the sender those not have the receipt, they retain the fee that was paid for sending. Horrible customer service from their compliance department was well.
04/25/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	TX 75081	Web
I did a money ( {$100.00} ) transfer with XE Money Transfer on XX/XX/2023 and the recipient did not get the money. I asked the company to investigate. The company at first went on different direction verifying my credentials even though it was already done when I opened the account with the XE Money Transfer Company and lost sight of my inquiry about the recipient not getting the money. I reminded them. The company mentioned that it has started the recall process. As of today, XX/XX/2023 I have not received a refund.
06/06/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Confusing or missing disclosures	CO 80011	Web
Hello.my name is XXXX XXXX .i send it the amount of {$250.00} for my sister in my country and i was very specific with the lady whoever attemp my phone call than i want to my sister got the money in the window of the bank.but she did everything wrong.she put the money in one account th an l never mention to her.my sister has to go two times to the bank.to try to got the money.and they told her than there is no money.available.that peace me off.because the has to waist ther time for no reason..this comp i s Ria XXXX
01/05/2016	Yes	Money transfers International money transfer	Money was not available when promised	NJ 07305	Web
Ria Financial Services ( aka Ria Money Transfer ). Transfered {$2000.00} ( order XXXX ) to an account in XXXX and they were supposed to credit the money on XX/XX/2015 - as stated in their website. Money has not been deposited yet and all they say is they will contact the bank. XXXX 's customer service is the worst ever. Once the transfer was delayed, they did n't call me or emailed me, I had to call them to ask what was going on. And they do n't have an answer or solution. Also they state the transaction as completed!
02/23/2018	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	NY 11704	Web
On XX/XX/18 i used XXXX XXXX XXXX to send an emergency money transfer from NY to GA to a family member when the recipient went to get the transfer @ the Ria Authorized Agent no body spoke english @ said location & recipient was unable to collect the transfer @ which time i called Ria to cancel said transaction and have gotten the run around ever since then making numerous calls to Ria to resolve and no resolution to this point. The amount sent was {$490.00} plus a transfer fee of {$9.00} making it {$500.00} total
11/04/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other service problem	CA 94598	Web
Ria financial Continental Exchange Solutions , Inc. dba Ria Financial XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX : XXXX ( XXXX ) XXXX I have been a customer of this company for more than 3 years. Suddenly and without explanation, my account was terminated. After spending hours on the phone trying to contact someone in customer service, the only response was that I am not allowed to use their service anymore and no other explanation. Looking online, I've seen many similar complaints about this company.
10/04/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NJ 073XX	Web
The company name is XXXX. I had initiated a international money transfer for {$24000.00}. I wired the transfer from my bank account. Upon receipt of the wire payment, they closed my account and are now not giving me any response on the reason nor on what will happen to the transaction, will it be cancelled and money refunded or what. Attaching the contract and account closure notification for your reference. I need intervention from CFPB to get this resolved so that i can recover my money.
04/06/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MD 208XX	Web
Initiated a money transfer to a friend in XXXX on XX/XX/XXXX via XXXX XXXX XXXX online services ( Continental Exchange ). However, you he transfer for rejected as well the account closed the same day. The money from my bank account was taken immediately. When I tried to get the refund of my USD back to my bank account it was not returned at the time of this complain. Please help me get my money back soon and also get me compensation for the damages caused by all the issues. Thanks
12/14/2023	No	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	NJ 08873	Web
This is XXXX XXXX, I run a small business called XXXX XXXX XXXX in NJ. My issue is with XEXXXX. I have initiated a money transfer on XX/XX/2023 with XEXXXX, tracking # XXXX. Since then they have been telling me different stories whenever I call them to check the status but money is not received yet in my XXXX account. They did not share swift tracking number either after multiple follow up including emails. Request you to please chime in and help.
04/22/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	XXXXX	Web
They won't let me In my account but someone has been able to make fraudulent charges and pick them up with their I'd and meanwhile 6 days later they continue to send excessive and unsecure request of my I'd and failing to unlock my account in a timely way letting fraudsters get away with several transactions. I have called daily 4 5 times and submitted their codes at least thought 12 layers of authorization. Plus pics of docs and still they want more.
04/12/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Wrong amount charged or received	IL 61615	Web
I used Ria XXXX XXXX XXXX to send money internationally with the promise that the transaction would take 30 minutes. I did this on XX/XX/XXXX. I took me at least 9 phone calls and finally the money was deposited on XX/XX/XXXX. They disclosed that the cost of this transaction would be {$7.00}, but the charged me {$1.00} additional to complete the transaction. Their customer service is very deficient with poor sound quality and long waiting times.
10/07/2023	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	WA 98513	Web	Servicemember
Walmart 2 walmart money service on XX/XX/2023 my aunt sent XXXX got my act # and they keep the money saying fraud only able for refund no other information was available and XX/XX/XXXX I was to receive XXXX and was told the same thing they keep the money on the refund for 48hrs then the sender can get the refund I called ria the company and they will not give any answers to y it's fraud I need answers my aunt is XXXX and shouldn't have to do this
02/24/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MI 48080	Web
I attempted to make a money transfer to my son to be husband in the country of XXXX and it was denied and said that my account was blocked and they have no way of unblocking it. I asked for a reason and why y account was blocked and they said the decision was final and they can not unblock it. They would not tell me the reason and I feel that I should be able to know the reason why they are denying me service. Thanks XXXX XXXX
09/07/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	TX 77479	Web
I wish to practice my right as a customer of RIA Financial to use your organisation 's service, seeking a formal, impartial investigation to amicably settle my dispute with RIA Financial. Commencing on or around XX/XX/2022, I fell victim to a multi-layered scam operation run by XXXX XXXX ( the Scammer ) which involved me making deposits for a total amount of XXXX USD from my RIA Financial account to a fraudulent person.
03/19/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	FL 331XX	Web
Order Summary Order Number : XXXX Order Status : Deposit in Transit Your money transfer has arrived! The money transfer you sent has arrived. Let your recipient know that it will be deposited in their account soon. Order Timeline Money Transfer Created XX/XX/2018, XXXX XXXX GMT+9 In Transit XX/XX/2018, XXXX XXXX GMT+9 Sent to Agent XX/XX/2018, XXXX XXXX GMT+9 not complete. please help me they don't deposit my money
03/16/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other service problem	CO 80112	Web
Issue with XXXX. They are sending unsecured " contract emails '' which include confidential information in CLEAR TEXT ( no encryption ) which includes : * Bank Account and Routing Number * Full Name * Bank Name and Address This information is highly confidential and should never be sent in plain text in a regular email, this is a breach of trust that they will protect and secure my account details.
05/30/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 95128	Web
I user Ria Money Transfer to send {$180.00} to a friend in XXXX and the transaction number is XXXX This was done on XXXXXXXX XXXX XXXX and till date has neither been deposited and nor refunded. Multiple attempts were made to reach out this company on chat- 4 times, email 3+ times, XXXX - 3 times and phone -thrice but the company has kept my money with no sight of refund or ETA for refund
04/29/2022	Yes	Money transfer, virtual currency, or money service Money order	Fraud or scam	NE 685XX	Web	Servicemember
I purchased a money order ( two ). One was for {$1000.00} and another {$920.00}. I wrote my landlords name on the money order but a person was able to steal the money order from the landlords office, whiteout what I wrote and cashed it. I purchased the money order on the second of XXXX from XXXX. It was cashed about the XXXX or so from a bank. # XXXX XXXX ; {$920.00} # XXXX XXXX.
04/24/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	VA 23693	Web
Hello Last XX/XX/XXXX, I sent XXXX $ to my brother, to XXXX from XXXX XXXX, VA, USA. My brother wanted to get money yesterday but Bank said this transaction is already expired. he couldn't get money from XXXX XXXX. After than I went to the Walmart, when employee said i should connect your company and finally i will get money back. Please can you figure it out?
10/03/2015	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	AZ 856XX	Web	Servicemember
I got a call from a XXXX number claiming that I had won the XXXX prize of {$850000.00} and a 2015 BMW. I informed them that I was not in XXXX but was stationed XXXX. They then proceded to inform me that because of some XXXX law that I had to pay 1 % to get my money. Of course me being missinformed of things I took {$250.00} and sent it WalmartXXXXWalmart XXXX.
11/17/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 94086	Web
Hi, I transferred some amount using riamoneytransfer.com to my XXXX account almost 3 weeks back. I waited for 2 weeks, money was not credited in XXXX Account, then I had to cancel it and request for refund, but its been more than a week now, they are not giving proper status updates and are not refunding my money back. Transaction ID : XXXX Thanks, XXXX
08/18/2023	No	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	IL 61109	Web
I transferred XXXX XXXX XXXX from my US account to a beneficiary in the XXXX using XXXX XXXX XXXX app ( XXXX XXXX XXXX ), The beneficiary never received the amount. Despite contacting XXXX multiple times for more than 2 weeks, the agency could not trace the funds and blamed the beneficiary 's bank for not being able to trace the funds.
12/25/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	XXXXX	Web
Date : XX/XX/2021 Amount : XXXX USD The company ( Ria Financial XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, CA XXXX ) XXXX XXXX XXXX XXXX ( XXXX ) ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY They sent this money to my name in XXXX on XX/XX/2021, but the money was not yet deposited to my bank or personally to my address.
04/28/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	GA 30040	Web
I was involved in a scam. The scammer had me do a Ria XXXX to XXXX transfer to a another person. I tried to contact company to see who picked up money. But no response. I transfer {$1000.00} XX/XX/18 at XXXX. To someone in XXXX SC. I want my money back. I know a long shot but I dont want anyone else have to go through this.
03/18/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MO 63501	Web
I was charged on a bank account that I didnt authorized. When I was doing transaction I went through an instant bank verification where I want the money taken out. But I was still charged on an account that I previously used but not authorized for the current transaction in question. It cause me an overdraft and payment.
08/03/2023	No	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 92801	Web
On XX/XX/XXXX XXXX, I transfer XXXX USD from RIA XXXX to my bank account in XXXX XXXX some days after I did not received my transfer and RIA XXXX my RIA account and they did not refound the money, I have been calling RIA but always they say they do not have my money, then I do not know how can I get my money back.
03/31/2022	Yes	Money transfer, virtual currency, or money service Money order	Fraud or scam	MN 554XX	Web	Servicemember
I tried to cash my money order at Walmart, and it wouldn't process. They then further mentioned they couldn't process my request because my credentials were on hold, and that possibly because someone used my identity to make a XXXX dollar check cash back in XX/XX/2020.
03/13/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	SC 296XX	Web
I sent an amount of {$300.00} to XXXX on XXXX of XX/XX/2020, through Ria money but the person hasn't gotten it but shows that the recipient has received it, I called them but they are refusing to resolve the problem. I did the transfer into the recipient bank account
02/03/2017	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	CA 92782	Web
I transferred XXXX in cash from Walmart to wallmart. when I found out this was fraud I put a stop on the money and they gave me a refenece #, when I went to get my money they said no that the funds were transferred. I need help asap please call me its an emergency
05/21/2023	Yes	Money transfer, virtual currency, or money service Money order	Lost or stolen money order	OK 741XX	Web
The money order was lost and cashed but not by me {$380.00}. Im a XXXX XXXX XXXX XXXX and I am just now getting back on my feet. I save my money orders and now it's gone picture of the stub belowe
02/15/2016	Yes	Money transfers International money transfer	Other transaction issues	NV 89011	Web
Riamoneytransfer was contracted to provide payment service. After taking money, they blocked account. Payment was not made nor refunded. Emails to company are ignored.
03/30/2016	Yes	Money transfers International money transfer	Money was not available when promised	NJ 08879	Web
I send XXXX dollars to XXXX to my brother-in-law in his bank account ( XXXX XXXX ) on XXXX/XXXX/2016 but money is still not deposited into account.
04/04/2017	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	CO 80221	Web
Thought I was talking to my cousin and he was telling me about getting grant So I did it and they needed some funds for shipping and clearance
05/17/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MT 598XX	Web
I got a Walmart2walmart sent to me and for some reason it keeps saying that I can not receive it at the location.
09/06/2022	Yes	Money transfer, virtual currency, or money service Money order	Problem with customer service	CA 90731	Web
Want my refunds!! XXXX # XXXX {$1000.00} XXXX # XXXX {$600.00} XXXX # XXXX {$180.00} MONEY ORDER NUMBER
10/26/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	SC 29073	Web
They say only their company payment method is allowed. No longer accepts XXXX XXXX or any other app
06/20/2015	Yes	Money transfers International money transfer	Other transaction issues	OH 43232	Web
i need to transfert a money like international transfert money to XXXX to take a bank
01/17/2024	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	TX 79045	Phone

01/05/2024	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NC XXXXX	Web

01/03/2024	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	CA 95818	Phone

12/29/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	FL 32810	Web

12/28/2023	No	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	XXXXX	Web

12/19/2023	No	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	IL 604XX	Web	Older American

11/16/2023	No	Money transfer, virtual currency, or money service International money transfer	Confusing or missing disclosures	KY 42718	Referral

10/04/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CO 81001	Phone

09/06/2023	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	TX 76513	Phone

08/23/2023	No	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	AK 99801	Web

07/03/2023	No	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 93654	Phone

06/07/2023	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Problem with customer service	XXXXX	Web

06/06/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 90059	Phone	Older American

05/27/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 90680	Web

05/03/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	XXXXX	Web	Servicemember

04/04/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	TX 77498	Web

03/23/2023	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	TX 77498	Web

03/12/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	CA 92311	Web

01/17/2023	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Problem with customer service	AZ 85306	Phone

01/05/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NY 11778	Web

12/19/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CO 80129	Web	Older American

12/16/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other service problem	MA 02459	Web

12/07/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 93654	Phone

11/21/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	XXXXX	Web

11/16/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	XXXXX	Web

11/15/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	XXXXX	Web

11/11/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	XXXXX	Web

11/09/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	XXXXX	Web

11/08/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	FL 33022	Web	Servicemember

11/07/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	XXXXX	Web

10/24/2022	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Problem with customer service	XXXXX	Web

09/22/2022	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	PA 16442	Web

09/22/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	FL 33870	Phone	Older American

09/18/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	CA 95624	Web

09/18/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 95624	Web

09/15/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other service problem	NY 11553	Phone

09/09/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Wrong amount charged or received	CA 93267	Phone

09/08/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	TX 75407	Phone

08/24/2022	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	PA 15203	Web

08/09/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	NY 11206	Web	Older American

08/05/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	MT 59718	Phone

07/29/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MA 02155	Phone

07/15/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	WV 25840	Postal mail

06/27/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 92780	Phone

06/03/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	OR 97086	Phone	Older American

05/17/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	FL 33637	Web

05/10/2022	Yes	Money transfer, virtual currency, or money service Debt settlement	Problem with customer service	MN 55384	Phone

04/29/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Can't stop withdrawals from your account	TX 77086	Phone

04/25/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	IL 60025	Web

03/22/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	TN 37086	Phone

03/22/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	OR 97060	Phone

03/18/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	AZ 85336	Phone

02/21/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	DE 19810	Web

12/30/2021	Yes	Credit card or prepaid card General-purpose prepaid card	Trouble using the card Trouble using the card to spend money in a store or online	NC 27832	Web

12/20/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NJ 07450	Web

12/09/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	TX 75241	Phone

12/08/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	MA 01104	Phone

11/26/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	FL 33060	Phone

11/24/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	FL 34953	Phone	Older American

11/04/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	SC 29448	Web

10/20/2021	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Problem with customer service	CO 80906	Web

10/19/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other service problem	NY 11746	Phone

10/15/2021	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	MO 63366	Web

10/14/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NV 89142	Phone	Older American

10/04/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem		Phone

10/01/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	TX 75033	Web

09/27/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	TX 75033	Web	Older American

07/22/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	NY 11223	Phone

06/15/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	FL 34237	Phone

06/06/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	NJ 07310	Web

05/24/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	NC 27406	Phone

05/24/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 92637	Phone	Older American

05/21/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NJ 07306	Web

04/26/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA XXXXX	Web

03/26/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	IN 46617	Phone	Older American

12/07/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NJ 08854	Phone

11/13/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	PA 18951	Web

10/22/2020	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	CO 80249	Web

09/17/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	NC 28352	Phone	Servicemember

09/01/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	PA 19013	Web

07/02/2020	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	NY 10039	Web

05/29/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Wrong amount charged or received		Phone

04/23/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	XXXXX	Web

03/19/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 90806	Phone

03/10/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	IL 60087	Phone

03/09/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	XXXXX	Web

02/04/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	VA 23454	Web

02/01/2020	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	MD 21040	Web	Servicemember

12/04/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	LA 70460	Web

11/25/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	TX 78202	Phone

11/13/2019	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	FL 32277	Web

10/25/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CO 80226	Web

07/24/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	AZ 85756	Web

04/30/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 95123	Web

04/26/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	MI 48219	Phone	Servicemember

04/02/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	CA 94063	Phone

03/25/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	DC 20011	Phone

03/18/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	OH 43207	Web

03/17/2019	Yes	Money transfer, virtual currency, or money service Check cashing service	Fraud or scam	OR 97218	Web

03/04/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Wrong amount charged or received	NJ 07661	Web

02/08/2019	Yes	Money transfer, virtual currency, or money service Money order	Fraud or scam	MN 55369	Web

02/04/2019	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	CA 95112	Web	Servicemember

01/28/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	IA 52037	Phone

12/21/2018	No	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	IA 51454	Phone

09/08/2018	No	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CA 95610	Web

06/29/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NJ 07003	Phone

06/07/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 95351	Phone

04/23/2018	Yes	Money transfer, virtual currency, or money service Money order	Fraud or scam	FL 33709	Web

03/27/2018	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	TX 77410	Web

03/12/2018	Yes	Money transfer, virtual currency, or money service Refund anticipation check	Problem with customer service	MD 21740	Web

02/23/2018	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	GA 30294	Web

02/13/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	NY 11365	Web

01/31/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	FL 33126	Web

12/30/2017	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CA 92121	Web

12/28/2017	No	Money transfer, virtual currency, or money service International money transfer	Confusing or missing disclosures	OK 73526	Phone

12/22/2017	No	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	NJ 07302	Web

12/04/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	CA 90021	Postal mail

11/22/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 90021	Phone

11/16/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	NJ XXXXX	Web

10/20/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 94703	Web

09/18/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem		Phone

08/22/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	NY 11710	Postal mail

08/08/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	FL 32164	Referral

08/03/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	OH 43231	Web

07/31/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 94587	Web

07/16/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	CA 94587	Web

06/26/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	CA 93041	Phone	Servicemember

06/14/2017	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	PA 19101	Postal mail

06/08/2017	No	Money transfer, virtual currency, or money service Foreign currency exchange	Incorrect exchange rate	CO 80013	Web

04/27/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CO 80013	Web

04/01/2017	Yes	Money transfers Domestic (US) money transfer	Money was not available when promised	TX 75050	Web

03/29/2017	No	Money transfers Domestic (US) money transfer	Other transaction issues	MA 02118	Phone

01/05/2017	Yes	Money transfers International money transfer	Other transaction issues	TX 77038	Postal mail

11/06/2016	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	WI 54751	Web

11/01/2016	Yes	Money transfers International money transfer	Money was not available when promised	FL 33604	Phone

08/25/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	CO 80705	Web

06/27/2016	Yes	Bank account or service Other bank product/service	Problems caused by my funds being low	NC 27527	Phone	Older American, Servicemember

06/14/2016	No	Money transfers International money transfer	Money was not available when promised	MD 20904	Phone

06/14/2016	Yes	Money transfers Domestic (US) money transfer	Other transaction issues	WA 98848	Fax

05/03/2016	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	WV 25854	Phone

03/31/2016	Yes	Money transfers International money transfer	Money was not available when promised	CA 92324	Web

02/05/2016	Yes	Money transfers Domestic (US) money transfer	Other service issues	CO 80110	Web	Older American

12/18/2015	Yes	Money transfers International money transfer	Other transaction issues	MA 02155	Phone

12/13/2015	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	MD 20751	Web

12/01/2015	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	UT 84016	Web

09/23/2015	Yes	Money transfers International money transfer	Fraud or scam	GA 31014	Web

06/15/2015	Yes	Money transfers International money transfer	Other service issues	NJ 07857	Phone

05/21/2015	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	IL 60545	Phone

04/20/2015	Yes	Money transfers International money transfer	Money was not available when promised		Phone

03/25/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	FL 34613	Phone	Older American

02/24/2015	Yes	Money transfers International money transfer	Other transaction issues	GA 30294	Web

01/15/2015	Yes	Money transfers International money transfer	Money was not available when promised	GA 30328	Web

01/05/2015	Yes	Money transfers International money transfer	Fraud or scam	NV 89128	Web

12/29/2014	No	Money transfers International money transfer	Money was not available when promised	AR 72904	Phone

12/26/2014	Yes	Money transfers International money transfer	Fraud or scam	MD 21224	Web

12/16/2014	Yes	Money transfers International money transfer	Money was not available when promised	TX 75042	Web

10/14/2014	Yes	Money transfers International money transfer	Fraud or scam	CO 80301	Web

09/17/2014	Yes	Money transfers International money transfer	Other service issues	OH 44647	Phone	Older American

09/09/2014	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	CA 95831	Web	Older American

08/27/2014	Yes	Money transfers International money transfer	Money was not available when promised	NY 10606	Phone

06/19/2014	No	Money transfers International money transfer	Other service issues	CA 90001	Phone

06/05/2014	Yes	Money transfers Domestic (US) money transfer	Fraud or scam	SC 29341	Web

05/30/2014	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	NM 87121	Phone

05/12/2014	No	Money transfers International money transfer	Other transaction issues	CA 91761	Web

02/20/2014	Yes	Money transfers International money transfer	Money was not available when promised	IL 60660	Web

11/22/2013	Yes	Money transfers International money transfer	Money was not available when promised	CA 92780	Web

11/19/2013	Yes	Money transfers International money transfer	Money was not available when promised	FL 33175	Web