Rainier Collection Services, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via
06/22/2022	No	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	WA 98409	Web
On XX/XX/XXXX I had surgery requiring XXXX The surgery center sent XXXX XXXX XXXX an in correct address for me. On XX/XX/XXXX I received a call from XXXX XXXX stating that I had not paid my bill to XXXX XXXX and if I did not make a payment plan with them it will go on my credit report. I paid them {$480.00} on XX/XX/XXXX and on XX/XX/XXXX the same amt. I called XXXX XXXXXXXX and let them know I did not receive a bill and corrected my address and phone number for them. I was told by billing that it had been billed to my insurance and that there was nothing they could do since it was sent to collections already. I had not received anything from my insurance and when I called they stated it had not been billed. Insurance stated that it could still be billed to them for payment. I contacted XXXX XXXXXXXX and requested they do this. I refused to make a third payment to XXXXXXXX XXXX because of the bill being submitted to insurance. Rainier XXXX asked XXXXXXXX XXXX to hold doing anything further as they were waiting for payment from insurance. XXXXXXXX XXXX ended up placing it on my credit report anyway. I finally complained enough that XXXX XXXX removed it from my credit report. In XX/XX/XXXXXXXX XXXX XXXX XXXXXXXX were paid the contracted amount owed them from the insurance of {$840.00} my patient responsibility ended up being {$93.00}. ( Which I have not seen a bill for still. ) I have been going back-and-forth between XXXX XXXXXXXX XXXX billing and XXXX XXXX to be refunded the {$960.00} that was paid to them with a little help. I have been told by XXXX XXXXXXXX that since I paid the money to XXXX XXXX I need to deal with them to get refunded my money back. I have heard nothing from XXXX collections. I would have paid my bill had I known about it. Even with not receiving a bill due to the wrong address if they would have billed my insurance I would have at least received an XXXX which would have shown me what I owed. I could have then called XXXX XXXXXXXX billing and paid them.
10/21/2016	Yes	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	WA 98258	Web
I just found out that XXXX XXXX XXXX sent us to collections. They said they sent us a bill in XXXX XXXX for services provided XXXX. Once they did n't hear from us they sent us straight to collections. I pulled my credit last year ( XXXX ) and I did n't see any medical collections on my report. Further, Rainier Collections NEVER sent us a letter to dispute. Then, to make matters worse, XXXX XXXX XXXX said they did n't bill our insurance as they " typically '' do n't collect that information. This is from an emergency visit to the hospital! Why would n't they bill our insurance like every other doctor that works there. The bill was {$770.00} ( that 's what they told me today ) and the collection agency is trying to collect {$1000.00}. ( 33 % ). I 'm pretty upset because if I saw this bill or had been giving the opportunity to dispute this bill ... .I would have given them my insurance information to settle the debt. ( which I did today..but now my credit is marred! ) This is not only unfair but it makes no sense to avoid billing insurance and ruining someones credit. Then the lady said that even if the insurance pays ... the collection company has the right to continue to bill me the {$250.00} they charged for collections!!!!
06/08/2020	No	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	WA 98270	Web
I paid a medical Debt off in full that went to collections on XX/XX/2020. When I paid the debt the agent told me it would process in 30 days and reflect on my credit as such. I waited until XX/XX/XXXX to contract them again and at that time they informed me that they wouldnt be reporting recent payoff and when I asked for a manager I was hung up on. I want the account closed on my credit.
06/24/2019	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	WA 98569	Postal mail

05/14/2016	No	Debt collection Medical	Improper contact or sharing of info Talked to a third party about my debt	WA 98203	Web

08/16/2015	No	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	WA 98296	Web

03/20/2015	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	WA 98204	Web

03/18/2015	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	WA 98203	Web