R&R Professional Recovery, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
04/13/2018	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	MD 21114	Web
This company was retained by the original creditor and the original creditor failed to bill the health insurance company in a timely matter. This stemmed from an auto accident case. The original creditor waited over a year to bill the insurance company. The insurance information was provided at the time of service ( in XX/XX/XXXX ). They waited to bill me untilXX/XX/XXXX. I worked with the health insurance company and their Director tried to get the provider to file the claims so that it could be processed. However, because the provider waited over one year to file the claim, it caused the claim to be denied for timely filing. They are contracted with my insurance company and should have filed the claims in a timely manner. I had no idea that the provider hadn't submitted any of these claims and had to call them and ask them to submit the claim. They should not be allowed to submit claims at their leisure and then try to collect payment because they've failed to submit the claims in a timely fashion. I've tried to communicate this with the provider. I even leveraged the insurance company who tried to get them to submit the claims to at least have them processed and in their system. Providers should not be exempt from having to submit claims to insurance companies in a timely manner. I understand that they treat people with auto accident injuries and would rather collect rather sums of payment if the case settles or a judgement is awarded, however, not to process insurance information to try to jeopardize the patient 's financial situation is not fair.
03/09/2020	Yes	Debt collection Other debt	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	MD 21216	Web
I have previously place a complaint XXXX against R & R Professional Recovery services. My complaint was to obtain verification and validation that the third party debt collector has the right to collect the debt. In the response given in the complaint XXXX R & R Professional Recovery has admitted that they are not the company responsible for collecting the debt. The company failed to prove validity to collect the debt they have placed on my report. CFPB obtained a response : Returned by company STATUS Company responded the complaint does not belong to them on XX/XX/2020 The company responded that they are not the appropriate company to address your issue. The CFPB will review your complaint to see if we can determine the appropriate company. We will contact you if we need more information. By right the CFPB investigated and found that the collection does not belong to the company reporting on my credit profile. That is false reporting and a violation of collection practices. CFPB was asked only to look into the complaint as it pertains to the company reporting on my credit profile namely R & R Professional Recovery. It was reported to CFPB that the company does not have the right to collect. No other company is listed as an affiliate with R & R Recovery with attempts to collect the same debt. A complete violation of credit reporting.
07/15/2019	Yes	Debt collection Other debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	MD 20715	Web
On XX/XX/XXXX, R & R Professional Recovery , Inc. a member of R & R professional Recovery contacted my family ( Uknown how ) and threatened their credit, revealed my personal information, and amounts due of {$500.00} something. This resulted in my family giving my information., I called R & R professional Recovery and spoke to XXXX. Apologetic about the situation, he tried to negotiate and drop the debt down to XXXX. I was not interested as the amount was originally being disputed with the original creditor ( continues to throw us to R & R recovery, when we call ) Now my credit report states that R & R wants the whole XXXX something. No one has contacted me since then. I called R & R XX/XX/XXXX and XX/XX/XXXX with not able to speak to anyone. I am just finding out today this was reported to my credit. I called today again at XXXX on XX/XX/XXXX and was not able to reach anyone. Mr. XXXX XXXX ADDRESS : XXXX XXXX XXXX XXXX, MD XXXX PHONE : XXXX XXXX ext XXXX FAX : XXXX XXXX
12/07/2016	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	MD 210XX	Web	Older American
XXXX XXXX XXXX XXXX, MD made an error in filing the treatment bill ( {$320.00} ) to XXXX XXXX XXXX XXXX XXXX ( my insurance provider ). Till date XXXX does not find on it records proof of claim filed. I made the facility aware of their error ( XXXX of accounts dept. ) but they chose to take the case to R & R Professional Recovery XXXX XXXX, MD ( R & R ) anyway, per account # XXXX. In an effort to resolve the issue, per my request, XXXX customer service contacted R & R to point out the error but they refused to talk to them. Notwithstanding above steps, R & R went ahead and reported matter to collection bureau destroying my credit worthiness. Please provide help and succor to remedy the predatory and illegal practices of R & R. Thanks a lot.
05/11/2018	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	MD 21040	Web
I received a phone call on XX/XX/XXXX regarding this account that is being reported on my credit report. I asked the representative on the phone to please send me written verification of this debt including the dates that the debt was incurred. I didn't receive anything to that affect. I mailed a letter asking for validation of the debt again on XX/XX/2018. I haven't received anything regarding this account. I did some investigating and found that this account is more that 8 years old so I would like the creditor to validate or cease. I would like this creditor to remove this listing from my credit report immediately and cease trying to contact me about this debt that I believe to be well outside the statute of limitations.
06/16/2015	Yes	Debt collection I do not know	Disclosure verification of debt Not given enough info to verify debt	MD 20603	Web
I recently obtained my credit report and see XXXX companies are claiming I owe money ; R & R professional Recovery XXXX. I sent a validation of debt letter by certified mail to each collection agency. Instead of sending me the evidence that I owe an alleged debt R & R Professional Recovery reported me again as of XXXX/XXXX/15 which has negatively impacted my credit score by XXXX points. I have never received anything prior to this and when I ask for them to prove I owe the debt they IGNORE request and continue to bring my score down! Please investigate this crooked company
01/04/2023	Yes	Debt collection Medical debt	Written notification about debt Notification didn't disclose it was an attempt to collect a debt	MD 21207	Web
i have disputed this and transunion deleted it i have the documents but XXXX has yet to take it off of my report which the law states that medical bills under {$500.00} shouldnt even be put on your credit report the company is R & R Professsional Recover the amount they have listed is {$120.00} i would like this deleted off of my report because it shouldnt even be there
08/07/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	FL 34983	Web	Older American
R & R claims I owe {$58.00} to XXXX. I spoke with them and they confirm my balance is XXXX. I had paid {$43.00} XX/XX/2015 making my balance XXXX $ R & R insists I should pay {$58.00} to them. I spent over an hour on the phone calling back and forth and got nowhere. They wo n't cancel the debt. PLEASE DO SOMETHING!
12/11/2020	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	NJ 080XX	Web
R & R Prfssnl Recovery has a account on my credit that doesn't belong to me they have never sent me any documentation of the account or a time for me to dispute the claim. I have received nothing from this company
02/24/2020	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	MD XXXXX	Web
I have not received any information from this company as to who or what this collection is for. I request that the collection agency verify and validate this collection.
04/06/2023	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	MD 21207	Web
the law states clearly that no medical bill should be reported on any credit report under {$500.00} please delete on all XXXX of my reports
08/10/2023	No	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	MD 21207	Web
The law sates that no medical bills under {$500.00} can be put on your credit reports please Delete this asap
07/25/2023	No	Debt collection Medical debt	Attempts to collect debt not owed Debt was paid	MD 21207	Web
Please remove off my report the law states no medical bills under {$500.00} should be on a report
08/19/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt was result of identity theft	MD 21244	Web
I recently obtained a copy of my credit report and found inaccurate information.
07/16/2016	Yes	Debt collection I do not know	Improper contact or sharing of info Talked to a third party about my debt	DE 19709	Web
Unknown debt on my credit report I do not know where the debt came from.
11/13/2023	No	Debt collection Medical debt	Attempts to collect debt not owed Debt was result of identity theft	MD 21215	Web

11/19/2021	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	CA 90503	Web

03/07/2021	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	MD 21133	Web

02/07/2021	Yes	Debt collection Credit card debt	Attempts to collect debt not owed Debt is not yours	MD 21030	Web

12/26/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	DC 20018	Web

10/12/2020	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was result of identity theft	MD 21133	Web

09/17/2019	Yes	Debt collection Medical debt	False statements or representation Attempted to collect wrong amount	MD 20711	Web

02/14/2018	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was already discharged in bankruptcy and is no longer owed	MD 21207	Web	Older American

05/03/2017	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	CA 94122	Postal mail

10/18/2016	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt resulted from identity theft	MD 21117	Web

06/07/2016	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	MD 21104	Web

12/16/2015	Yes	Debt collection Medical	Disclosure verification of debt Right to dispute notice not received	MD 21044	Web

05/13/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	NY 10970	Web

03/09/2015	Yes	Debt collection I do not know	Disclosure verification of debt Not disclosed as an attempt to collect	MD 21784	Web	Older American, Servicemember

01/26/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	MD 21157	Web

10/11/2014	Yes	Debt collection I do not know	Communication tactics Called outside of 8am-9pm	MD 21918	Web

10/06/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Disclosure verification of debt Right to dispute notice not received	MD 20175	Postal mail

08/27/2014	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	MD 21117	Postal mail

04/04/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	MD 21209	Web	Older American

04/03/2014	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	NJ 07603	Referral

03/17/2014	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	MD 20612	Web

03/17/2014	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	MD 20612	Web

10/31/2013	No	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	MD 21771	Web

08/01/2013	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	MD 21044	Web	Servicemember

07/16/2013	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	NJ 07304	Phone