R & R Collection Service, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
02/24/2021	Yes	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	UT 84123	Web
On XXXX XXXX, 2021 that read Your document delivery has been scheduled for Thursday, XX/XX/XXXX XXXX. Document requires signature at XXXX XXXX XXXX XXXX in XXXX XXXX XXXX. To manage delivery please contact XXXX XXXX XXXX XXXX. Reply XXXX to stop messages. I called the number and I was told first it was an attempt to collect a debt. They knew my name and a bunch of information like the last 4 of my social, past employer, bank name, etc. It sounded legit because I've taken payday loans out many years ago. He stated that I defaulted on a {$500.00} loan and fees and interest has grown the amount owed to over {$2600.00}. I can settle with him, the rep, for {$500.00}. If I do that, I won't be reported to credit bureaus but the notification I am to get tomorrow is voided because I called. He said he'd send an email about settlement while we were on the phone. I told him I would not pay anything today and that I need to see it all in writing. He said that would mean I am defaulting and disputing which meant it would be reported. I asked who I was talking to and he said he is with R & R Collections, his name is XXXX XXXX, rep number XXXX. He talked very quickly at that point. He then reiterated that I am not agreeing to settle and I can dispute it. He then hung up. I called back, was put on hold, then finally got a woman who told me the name of the creditor is XXXX XXXX XXXX. That is not a company that XXXX well and the woman told me that they are a parent company of many payday loan companies. She also said she doesn't have a phone number for them. I have reported this to the Texas XXXX and will write to R & R to stop calls. BTW-I tried calling the R & R Collections in Texas and there was no answer. This screams scam but if I do owe money I need the actual company to call me and discuss it.
12/30/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	TX 78665	Web
My ex boyfriend had his XXXX XXXX removed back in XXXX I believe. I guess he never paid it. Well it went to collections & when they tried to contact him. He told them to call me for a payment. I made one payment for him in XXXX from his card. But for some reason his debt is on my credit when I never had anything to do with the account. I have contacted the doc office directly and they wouldnt give me any information on the account either because I am not on the account. I called the debt collector to advised them of this. But they said because he called me his wife it is my debt. Him and I were never married and never portrayed ourselves to be married which to even be common law you have to do. I never agreed to be on this account. It is not a joint. I do not think I should be on the account just because they said that is what he said. That is not me agreeing to it and I did not give them any personal information. My name was already on the debt prior to them attempting to contact us. I am not even sure how they obtained my information. Also the creditors are extremely rude and disrespectful.
11/10/2020	Yes	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	DC 20001	Web
On XX/XX/XXXX XXXX I was contract by text message from number XXXX with message : '' ETA Scheduled for XX/XX/XXXX between XXXX XXXX XXXX. Please accept documenta at XXXX XXXX XXXX XXXX XXXX in Washington. Signature by XXXX XXXX req 'd Invoice XXXX can be made current by calling XXXX XXXX XXXX. I called the number and the caller stated they are from RNR Recovery and contacting me regarding a bill from Check into Cash from XXXX. I explained I do not owe a debt to them and you need to provide proof of debt. RnR Recovery claims notice was sent to me 45 days ago. I advised I have never received a notice and to either mail again or email the documents. They refused and claim by law only one notification. I advised until you can provide documentation of debt, I am refusing to pay. The burden of proof is on you!!! Then he threatened with placing item on my credit. I later contacted Check into Cash, XXXX and spoke with XXXX who confirmed that I do not have any debt or outstanding loans with this company.
12/21/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	TX XXXXX	Web
I called R and R collections asking for any information or proof of this debt. I asked for all records of this debt thats on my credit report. The office manager XXXX informed me that " they do not keep any records in their office and can not send me any information whatsoever '' She told me to call the hospital because they do not have anything in their office to show proof of this debt which are two medical bills reporting on XXXX. The other collection on my report is from XXXX XXXX heating and air. This company is out of business for the last 5 years. So they can not validate this debt either. They also reporting this collection on my report 3 in all. I believe they refuse to cooperate with me, they refuse to send me details ..I have reported this to the credit bureau 7 times and they refuse to validate the debt. The credit bureau gave me your contact information to make a report and file a complaint
06/21/2018	Yes	Debt collection Other debt	Written notification about debt Didn't receive notice of right to dispute	TX 79701	Web
I have tried over and over to request documents, a contract or any form of proof that the debt is mine. R and R Collections refuses to validate this debt. I have sent them certified letters month after month. I also have requested that the 3 credit bureas send me proof that this debt is mine. All I know is that its a " vet bill '' I have no further information in the amount of {$2000.00}. R and R collections did not send me an early warning notice so that I may have time to dispute. With out my knowledge they placed it on my credit bureas. dates I have sent over disputes to the bureas and the collection agency on the following debts. I sent them letters XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX and as early as XX/XX/XXXX XX/XX/XXXX
11/03/2018	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened to arrest you or take you to jail if you do not pay	TX 79707	Web
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 2018 For a medical debt for XXXX XXXX XXXXXXXX for the amount of {$1000.00} XXXX XXXX XXXX XXXX XXXX makes calls to my husband several times a week with threats of jail time and harassment in general. My husband tried to make payment arrangements with this creditor but the same man who continued to call him said no we need it all now. We received a letter from an attorney saying we have not tried to pay or make arrangements to pay the debt and we have. We do not want R and R to contact us by phone any longer.
12/07/2018	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	TX 79706	Web
Contacted business R + R Collection Services through XXXX XXXX XXXX and requested proof of notification, signed certified letter etc. that shows that I was given notice before derogatory information was listed on my 3 credit bureaus. I requested that they remove upon making payment for that reason but business has refused to remove negative information.If Business can provide written proof of notice before the date they put negative information on my reports I will drop complaint immediately.
12/19/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	FL XXXXX	Web
XXXX has been non-compliant with removing the unverified account R & R COLLECTION SERVICE Opened Date XX/XX/2016 which has been deleted by XXXX and XXXX. XXXX and XXXX have both completed their research and determined that R & R COLLECTION SERVICE was not established by myself but XXXX keeps verifying this accounts. Also, when I called the company they responded that XXXX did not send them all of the verifying evidence to confirm each account is unverified.
11/10/2020	Yes	Debt collection I do not know	False statements or representation Impersonated attorney, law enforcement, or government official	CO 80247	Web
I keep getting threating phone calls stating they will be coming to my job and my supervisor or HR needs to be there to witness but they never state what its for and now I am getting text messages saying they will be coming to my house on a specific day between XXXX - XXXX and I have to sign for something.
02/16/2017	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	TX 79762	Web
I ready pay but they apology for forgeting to put it in I Talk to the R & rcolection and they say they going to fix this I pay that XX/XX/XXXX and they send me to the colection agency on XX/XX/XXXX and until XX/XX/XXXX they stil charging me for that bill
07/16/2021	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	TX XXXXX	Web
I am not liable for this debt with XXXX XXXX XXXX and I do not have a contract with R & R COLL SVC plus they did not provide me with the original application like I asked. Account No : XXXX Amount Disputed : {$110.00} Amount Disputed : {$160.00}
02/16/2021	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	TX 797XX	Web
The information that you indicated in my credit report I already demanded a proof of how you dealt with this. Again, you can not prove any of the information mentioned in the past credit report data that I contested with.
01/29/2021	Yes	Debt collection Payday loan debt	False statements or representation Told you not to respond to a lawsuit they filed against you	CA 94519	Web	Servicemember
R & R Collection agency Tried to tell me that I took a payday loan out on XX/XX/2014 did not provide me written information Did not provide me facts
06/14/2019	Yes	Debt collection Medical debt	Written notification about debt Didn't receive notice of right to dispute	TX 79703	Web
Recieved 2 derogatory marks on my credit report never heard or recieved a letter from the company about the account to dispute.
10/08/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	AZ 85339	Web
This item has been disputed and found not to be my account. This item is not associated with me and should not be on my report
02/12/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 79705	Web

11/05/2020	Yes	Debt collection Medical debt	Attempts to collect debt not owed Debt is not yours	OK 74014	Web

10/20/2020	Yes	Debt collection Medical debt	Written notification about debt Didn't receive enough information to verify debt	TX 79707	Web

11/27/2018	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 79714	Web

11/26/2018	Yes	Debt collection Medical debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 79714	Web

11/26/2018	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 79714	Web

10/05/2018	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 79714	Web

04/12/2017	Yes	Debt collection Medical	Disclosure verification of debt Not given enough info to verify debt	CO 80620	Postal mail

01/09/2016	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	TX 79707	Web

06/16/2015	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt was paid	TX 79706	Web

12/04/2014	No	Credit reporting	Incorrect information on credit report Account terms	TX 79703	Web	Servicemember

06/08/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	TX 79707	Web	Older American, Servicemember

06/02/2014	Yes	Debt collection Credit card	Disclosure verification of debt Not given enough info to verify debt	TX 79360	Web

05/08/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	TX 79763	Web

10/30/2013	Yes	Debt collection Medical	Cont'd attempts collect debt not owed Debt is not mine	GA 30339	Referral