Propel, Inc. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
09/17/2023	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	TX 75093	Web
On Thursday XX/XX/2023 I purchased a tablet and protection plan from XXXX XXXX for {$190.00}. I didnt receive my refund after returning the item. XXXX XXXX customer service told me it was returned and I would see the funds in my bank account at the end of the billing cycle/statement period. Once the cycle ended I still didn't receive my refund or money yet so I contacted XXXX again and they told me to contact my bank. I contacted my bank and told them my story. I filed a dispute and they denied it so I got pics and proof and emailed to them and was told best idea is to submit another dispute since I have still not received my money and not XXXX nor the bank knows where my refund was. I was messaged and told I would have to wait u till XXXX to get a decision on my dispute. They have not sent me a email with my dispute confirmation code or anything. And it is messing with me mentally because I feel XXXX and my bank aren't helping me and just not caring.
11/14/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	CA 92083	Web	Older American
On XX/XX/2023 me and my wife went on a weekend getaway. We went out for dinner and I used my card to pay at the restaurant ( XXXX XXXX XXXX ) in XXXX California. As we were walking back to are hotel my phone started pinging with notifications from my card company that some one in ( XXXX California ) was withdrawing {$100.00} increments out of an ATM at a XXXX. A total of {$500.00} was withdrawn, I tried to call the card company but they are closed on weekends so it was Monday the XXXX when I reported that there was fraudulent charges on my card. The fraud department notified me that they were not going to refund my money saying I was the one who made the withdrawals. I argued with them that how can I be in two different towns at the same time. On the XXXX I only used my card that day at XXXX XXXX XXXX in XXXX California.
10/02/2023	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	LA 70508	Web
On XX/XX/2023, my account Providers from XXXX Bank the reason that they close my account because they said that we wouldnt be a match for my banking needs which is a lie. I do have all the proof from them that they promised me a refund and you keep giving me the runaround my refund was supposed to be a total of {$1200.00} plus another {$53.00} and change they have not cooperate with me. Theyre not trying to give me a refund Ive called them so many times and at this point I am really ready to sue them so they can refund me my money so I do have all the proof you need I will send you the proof so youll see what kind of people they are they are scammers and they are stealing everything that I took. I had disputed with them and they keep giving me the runaround.
10/03/2023	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	TN 37604	Web
After Social Security administration told me that providers card mobile banking account has received my XXXX XXXX XXXX payment on XXXX of XXXX i have reported thatto providers, card, customer service the providers card account isnt showing the payment that was received i need my missed XXXX XXXX XXXX payment of {$910.00} i keep sending email messages to providers card email address and dont get the results i need and deserve to receive by them every time i call them i leave them voicemail tomessage and they dont call me back i have considered placing a lawsuit against them for holding my XXXX payment that belongs to me
07/17/2023	Yes	Credit card or prepaid card Government benefit card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	MI 48235	Web
Somebody hacked my account took {$1800.00} out from XXXX XXXX on XX/XX/2023 thats not in my name I email my card provider with the information the same day but company was closed for the weekend I made a dispute for the unauthorized transaction the providers card company closed my account and have not reimburse me for my {$1800.00} the card company says no error has occurred please help me
03/07/2023	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	CA 91405	Web
I had filed a dispute for u authorized fraudulent charges and I was told I would have my provisional credit in 10 days if I was eligible.. and I was but 2 days ago which 2 days before the funds were Available to me they closed my account and I have no access to any of those funds this is unfair and I have nothing to with witb any of those charges I need my money
10/23/2023	Yes	Prepaid card General-purpose prepaid card	Unexpected or other fees	WI 544XX	Web
Multiples {$5.00} transactions from XXXX XXXX that were made on my account not by me totaling {$77.00} between XXXX XXXX and XXXX XXXX in the XXXX I reported it they did a 19 day investigation and never returned the funds said they found nothing wrong yet they werent my charges
02/07/2024	Yes	Prepaid card Government benefit card	Problem getting a card or closing an account Trouble closing card	MI 48808	Web

01/30/2024	Yes	Prepaid card Government benefit card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	GA 30134	Phone	Servicemember

01/11/2024	Yes	Checking or savings account Checking account	Closing an account Company closed your account	MI 48205	Web

12/28/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	FL 334XX	Web

12/27/2023	Yes	Prepaid card General-purpose prepaid card	Unexpected or other fees	AZ 85013	Phone	Older American

12/24/2023	Yes	Prepaid card General-purpose prepaid card	Problem with a purchase or transfer Card company isn't resolving a dispute about a purchase or transfer	SC 291XX	Web

12/14/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	OK 74129	Phone

12/10/2023	Yes	Prepaid card Government benefit card	Problem getting a card or closing an account Trouble closing card	MI 48808	Web

10/13/2023	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	IL 62203	Web

08/16/2023	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	CA 936XX	Web