| 07/29/2020 |
Yes |
- Debt collection
- Medical debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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In XXXX to XXXX I was receiving treatments for XXXX XXXX XXXX XXXX at XXXX XXXX in XXXX MN. I had a XXXX XXXX XXXX for XXXX and these treatments were called XXXX. The problems started when the billing department lumped these treatments into XXXX bill. I started receiving bills for {$37000.00} dollars. I had changed insurance after XXXX, my wife worked as a teacher and I was covered under her insurance, in XXXX the new policy went into effect. I gave this information to XXXX on my first visit for treatment after the new year and also on a subsequent visit when they photocopied my insurance card. Each time I received this bill I would either call billing or visit the desk in the XXXX XXXX in XXXX. Each time I was told something wasn't right and they would submit it for review. Eventually a lady called and said it was all cleared up and I no longer owed anything. I stopped receiving bills. However in early XXXX I received a call and a message that I needed to contact XXXX billing department. I did and they said I still owed them {$37000.00} and how would I like to pay it. I asked them to send me an itemized statement so I could review it. They did and this is when I noticed they had billed my previous insurance from XXXX instead of XXXX. I then called them back and alerted them to this. I also called the insurance company and they had received a claim for these services but it was past the XXXX year timely manner submission. They did however say an appeal could be made if XXXX wrote them a letter explaining why it wasn't submitted on time. I called XXXX and told them this but the lady said they weren't going to do this and there position was I wasn't covered under my insurance plan. I even hired a lawyer who sent them a letter saying I wasn't going to pay the bill because I had insurance at the time. He sent the letter to both the insurance company and XXXX XXXX. The clinic has canceled all my appointments and I am no longer able to go in for checkups or see my doctors. I was also informed my bill had been turned over to a collection agency.
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| 07/01/2016 |
Yes |
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- Communication tactics
- Used obscene/profane/abusive language
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Web |
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I received a call at XXXX on XXXX XXXX, XXXX from XXXX with a recording saying they were trying to reach me and to select XXXX if it was me, which I did, and I was transferred to a person who identified himself as calling from Professional Services Bureau and later identified himself as XXXX . XXXX informed me he was calling in regards to my XXXX XXXX account that was past due. I informed him I had set up auto payments on the account, and he confirmed I had but that no payment had been made since XXXX XXXX. I checked my bank account and confirmed that the auto payments had not been occurring as expected. I asked him if he could explain why and he responded only that I needed to pay the balance in full or at least half of the amount. I requested the balance in full and he stated {$830.00}. I told him that was much higher than I thought it should be and informed him that I was going to need to look back at my records to determine if that was accurate and wanted to figure out why my payments had stopped. He responded by telling me I did not have to check my records I just needed to make a payment and asked how much I could pay now. I told him I was about to take a pay cut at work so the most I could do was the {$85.00} a month I thought I had been doing but with the balance he stated I wanted to check my records first. He became aggressive telling me I did not need to check my records, that I needed to make a payment, and challenged me on what records and why I would need to check them. I informed him that I wanted his name ( which he gave as XXXX but refused to give his last name ) and that he was not allowed to be challenging and aggressive towards me and if he continued that I would report him. He continued with his aggressive communications despite my comments and requests and he continued to insist I did n't need to check my records and just needed to set up a payment and accused me of being the aggressive XXXX. I ended the call at that point.
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| 12/05/2019 |
Yes |
- Debt collection
- Medical debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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My medical debt, which I had a payment plan set up with the facility then they switched to XXXX and sent it to collections, I was trying to set up a payment plan on XX/XX/2019. I wanted to continue paying what I was paying with XXXX XXXX, {$100.00} every other week. I spoke with XXXX XXXX at Professional Service Bureau , INC in Minnesota. First of all, she was very difficult to understand and she clearly did not always understand me. She told me I had no choice but to pay in 10 installments and that was all they would accept. I informed her I could not afford that and that I could afford less. I offered first {$50.00} every two weeks. She then offered me a settlement and told me I needed to take out a loan or ask others for the money. She told me " you can just borrow against your 401K! '' She was very rude and condescending. She then told me the minimum was {$400.00} and I had to pay {$100.00} per week. I again said, no and offered {$200.00} per month. She threatened that my debt was going to a lawyer if I did not pay the full amount. I told her I couldn't. She then said I could pay {$200.00} per month. I said OK, where do I send it. She said, well it won't be a payment agreement and it will still be going to a lawyer. I said you said it would be, she then again changed her mind and said well it would be. She then said in a threatening voice, " YOU BETTER MAKE ALL THE PAYMENTS!! AND NOT MISS EVEN ONE! '' I asked if she was threatening me, she then said, WELL JUST MAKE EVERY PAYMENT. I felt very threatened by her tone and words.
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| 12/20/2015 |
Yes |
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- False statements or representation
- Attempted to collect wrong amount
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Web |
Servicemember |
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On the day of the medical appointment my spouse and I showed up at the XXXX XXXX and checked in with the insurance/payment person. I stated that my insurance had recently changed and if I was not covered, I did not want to be seen ; rather, I would walk away from incurring the charge because I could not afford it. This was all witnessed by my spouse. The insurance person made some efforts to confirm my coverage and told me that I was certainly covered and there would be no problem with going forward with the visit. Of course, later, the XXXX billing department said I was not covered and demanded {$2500.00} for XXXX visits, all charges worked up for the XXXX XXXX doctor 's visit. I offered to pay the amount of my typical deductible, which was refused as payment. They required me to submit to their disputed bill department, which I did, to no avail. Then they repeatedly called me, threatening to send the bill to collections to ruin my credit rating despite the fraud they committed upon me, again refusing just payment, as they promised to accept at the time the service was performed. And now I receive a collection letter from a law firm telling me to submit the same information all over again if I dispute the outrageous charge. On XXXX treatment visits, I rehearsed I did not want to be seen if I was not covered by insurance. My new insurance flatly refused to pay XXXX charges ( XXXX XXXX XXXX XXXX XXXX Arizona ).
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| 11/01/2017 |
Yes |
- Debt collection
- Medical debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
Older American |
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On or about XXXX XXXX, XXXX the XXXX XXXX XXXX in XXXX XXXX erroneously submitted a claim # XXXX to my insurance XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX alleging that they tested me for Vitamin D deficiency.
On or about XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX reviewed an appeal submitted to them by the XXXX XXXX and upheld the previous denials. And essentially stating that the alleged laboratory procedure was " considered not medically necessary in clinical situations such as with this patient who is XXXX without a documented risk factor for vitamin D deficiency, who is not institutionalized, and who is not at documented risk for developing complications related to vitamin D deficiency. '' A more detail explanation of the denial is set forth in the XXXX XXXX, XXXX sent herewith.
In a nutshell, the XXXX XXXX is attempting to collect {$320.00} of monies not owed by me. Such alleged laboratory testing procedure was not authorized by me and clearly not medically necessary.
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| 05/22/2020 |
Yes |
- Debt collection
- Medical debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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On XX/XX/2020, I received a notice in the mail from Professional Service Bureau. I sent, by Certified Mail, a request for this debt collector to send me proof of the debt. The did not send this proof to me, but continued to try and collect the debt, by sending me a second letter for the debt. According to Federal law, when they received this first notice from my by Certified Mail, they should have ceased all collections for this debt until they provided and proved the debt was mine, in accordance with Federal law.
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| 09/03/2017 |
No |
- Debt collection
- Medical debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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XXXX 2017 approx 3000 dollars I did not receive anything in the mail from this debt collector, even though they told me I did. I believe they lied about this as they had my address. I asked if they would send me another letter with more information to verify my account and they said no. Then they proceeded to threaten to put my bill into collections if the balance hasnt been paid in 10 months and refused to work with me on a reasonable payment plan. I feel that they violated my rights.
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| 08/10/2015 |
Yes |
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- False statements or representation
- Attempted to collect wrong amount
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Web |
Older American |
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XX/XX/XXXX my {$550.00} bill from the XXXX XXXX for services XX/XX/XXXX was sent to PSB XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX. I was unable to get an itemized bill from XXXX or the collection agency regarding what I was seen as owing. My numerous calls to XXXX and PSB as well as facsimile data was ignored. XXXX says XXXX paid {$530.00} while PSB notes XXXX paid XXXX as sent to them by XXXX. Neither XXXX nor XXXX will talk to me to reconcile this big difference.
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| 04/30/2019 |
Yes |
- Debt collection
- Medical debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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Professional Service Bureau has repeatedly called me for the last several months. They have been notified fro the Minnesota Attorney General Office not to contact me.
I answered the phone to them today and told them to stop calling me and that they had been notified by the Attorney General Office to not contact me. The woman on the phone told me they had not been notified.
They were notified last XX/XX/2018.
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| 02/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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The XXXX XXXX appears to be a charge-off account with a specific balance of {$12000.00}. The information itself is already an error because a charge-off account should have NO balance. Another thing is that the account was not reported other Bureaus. As per FCRA, the XXXX and the furnisher are to provide 100 % accuracy and they are required to give responses and supply documents to confirm the account.
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| 07/07/2021 |
Yes |
- Debt collection
- I do not know
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- Communication tactics
- Frequent or repeated calls
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Web |
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for the second day in a row ive gotten someone calling me 12 to 13 times back to back within the same minute. they first did it yesterday on an unknown number and then did it again today with exact same number of calls leading me to believe the unknown number was them as well. they sent an email about the debt, i responded saying to stop contacting me via email and phone but these calls are persisting.
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| 01/21/2016 |
Yes |
- Debt collection
- I do not know
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- Communication tactics
- Frequent or repeated calls
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Web |
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I have received approximately XXXX repeated calls all within a 10 minute time frame. When I call the number back I do n't get any information as to who or why I was contacted. The agents that answered the phone were very disrespectful, and would not provide any company information or any other identifying characteristics.
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| 12/28/2016 |
Yes |
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- Communication tactics
- Frequent or repeated calls
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Web |
Older American |
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I have been paying on this medical debt from XXXX for XXXX XXXX operations.
XXXX turn the amount owed over to Professional Service Bureau XXXX MN XXXX, Phone XXXX
PSB states they will keep calling even though i am making the monthly payments on time How can it stop this PSB not happy with the amount of payment
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| 06/05/2022 |
Yes |
- Debt collection
- Medical debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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The PROFESSIONAL SERVICE BUREAU , INC. whose address is XXXX XXXX XXXX XXXX MN XXXX has been attempting to collect on a debt already discharged by a 1099-C in the amount of {$14000.00}. I need my account updated to reflect that all payments have been paid as agreed.
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| 04/14/2017 |
Yes |
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- Communication tactics
- Called outside of 8am-9pm
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Web |
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They call me all day on my cell phone and at my work number.
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| 06/06/2022 |
Yes |
- Debt collection
- Medical debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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| 05/21/2018 |
Yes |
- Debt collection
- Medical debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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| 04/21/2017 |
Yes |
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- Taking/threatening an illegal action
- Attempted to/Collected exempt funds
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Web |
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| 08/23/2016 |
No |
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- Communication tactics
- Frequent or repeated calls
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Web |
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| 09/16/2015 |
Yes |
- Debt collection
- I do not know
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- Communication tactics
- Frequent or repeated calls
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Web |
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| 08/26/2014 |
Yes |
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- Communication tactics
- Called after sent written cease of comm
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Phone |
Older American |
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| 06/13/2014 |
Yes |
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- Communication tactics
- Called after sent written cease of comm
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Referral |
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| 01/29/2014 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
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| 01/25/2014 |
No |
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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