Professional Receivable Solutions CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
08/10/2023 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 754XX
Web
I was contacted XX/XX/ via email from XXXX XXXX with PRS-Professional Receivable Solutions LLC collecting on behalf of XXXX XXXX XXXX XXXX XXXX XXXX in the amount of {$550.00}. My daughter had an instrument we were making rent to own payments on. We had them automatically setup under a card that was compromised. We received communication from XXXX XXXX to return instrument and pay balance. We did return the instrument but failed to setup payments for missed payments. The account was turned over to collections. When I asked for backup and itemization on amount owed I was sent contract signed and payments made & missed XX/XX/. Going off what was provided by XXXX XXXX to PRS the amount owed is {$390.00}. I advised I would pay {$390.00} in full XX/XX/XXXX but would not be paying added collection fees from the agency without backup from XXXX XXXX. I was told in email that there is a state regulated interest amount as well as collection fees at a 35 % rate. When I asked for backup from XXXX XXXX stating I owed {$550.00} again I was sent a fabricated XXXX XXXX letter. PRS is refusing to provide documentation from XXXX XXXX stating I owe {$550.00}. Everything they have provided to me reflects the {$390.00} amount. I emailed XXXX XXXX XX/XX/ requesting an itemized invoice to cross reference PRS 's claims to no avail. Please help me.
06/03/2018 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 750XX
Web
I was a member of XXXX XXXX for a few years, in XX/XX/XXXX I had to cancel my credit card due to fraud. My XXXX XXXX fee was autocredited, they had contacted me and we worked this out. I cancelled my membership in late XX/XX/XXXX and had not heard anything from them in writing, by phone and email. All of the sudden in XX/XX/XXXX I am getting emails from XXXX XXXX of Professional Receival Solutions, then he also contacted my father. I called him and he continued to give me personal information that he should not know but told me he has " skip tracing '' and this is how they found my father and personal information about me. I asked him to give me the information XXXX XXXX sent them and he would not, he also told me that if I contacted XXXX XXXX they would not speak to me. Then I received an email from him with threats. I am very upset about this situation as I handled this issue and never heard another word and now 3 years later he is threatening me and telling me to find information from 3 years ago? I would at least expect to see the information from the debt collector showing I did not take care of my responsibility.
07/05/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 750XX
Web
Call Professional Receivable Solutions LLC about a letter received trying to obtain {$570.00} for a music equipment that was turned in to a school district 5 years ago. They were extremely rude and would not verify and validate the music equipment was turned in.
11/09/2016 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75089
Web
Stated debt is not mine. Requested debt validation and never receive any response
10/21/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75028
Web