| 04/19/2023 |
Yes |
- Debt collection
- I do not know
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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This letter is being sent to you as a complaint of never receiving communication by Claimant from PRO COLLECT, INC. The complaint is for failure to respond to the letter and other information requested by the commissioner of the court/affidavit. What law can prohibit a company to ignore legal documents governed by the government? All information requested by affidavit which is not to be treated as normal communication per FDCPA. Deprived of life has been committed against me. I also DIDNT received statements from PRO COLLECT, INC that validates a debt was owed to another company but does not validate that its, I, XXXX XXXX as the alleged debtor. I do not have a contract with PRO COLLECT, INC and I disputed this debt and all claims to contract in accordance with 15 USC 1692 G. Statements cant be validation for identity theft purposes, but are primarily to validate a debt, which is not the same as validating a claim. There is more than one YOUR NAME as a consumer and in this case, PRO COLLECT, INC received a legal affidavit by the commissioner of the court and the company refused to acknowledge the legal document and are committing fraud against the consumers. The following information has also been requested for legal purposes from PRO COLLECT, INC and they are refusing to provide all information. I am also requesting that this information be forwarded to FTC.
Be advised that your claim is disputed and validation and proof of claim of the disputed debt is requested in accordance with the Fair Debt Collection Practices Act, 15 USC 1692 and as amended by adding the following new Title 8 USC 802 et seq., and the Fair Credit Billing Act, 15 USC. 1666 et seq. I dispute this debt and all claims to contract in accordance with 15 USC 1692 G. All of which work in conjunction with each other, including the Truth In Lending Act ( TILA ) 15 USC 1601 et seq. It is not now, nor has it ever been, my intention to avoid paying any obligation that is lawfully owed by the Claimant. In order to make arrangements to pay an obligation which may be lawfully owed, please document and verify the debt by complying, in good faith, with this request for validation and return it to me, within thirty ( 30 ) days of receipt of this letter. I am absolutely certain that the item I disputed with a legal document that was ignored, should be removed, so I am hereby exercising my rights under FCRA 611 ( a ) ( 7 ) to request a complete description of all methods used to investigate my aforementioned dispute.
As per Section FCRA 609 ( e ) ( 15 U.S.C. 1681g ( 1 ) ), I am entitled to see the source of all the information, which is the original contract that contains my wet link signature and the cashed checks used for bill payment.
Please provide the following information as these items will be demanded in court as they are now by affidavit.
This is NOT a request for verification or proof of Claimant mailing address, but a request for VALIDATION and PROOF OF CLAIM made pursuant to the above-named Titles and Sections. I respectfully request that your offices provide Claimant with competent evidence as per the attached Declaration and Proof of Claim that I have any legal obligation to pay you the unsubstantiated alleged debt. Furthermore, you shall cease all verbal communication. No phone calls to the Claimant.
At this time, I will also inform you that if your offices have reported invalidated information to any of the XXXX major Credit Bureaus, such as, XXXX, XXXX and XXXX prior to validation and proof of claim of the disputed debt, this action might constitute fraud under both Federal and State Laws. Due to this fact ; if any negative mark is found on any of Claimant credit reports by your company or the company that you represent, I will not hesitate in bringing legal action against you and your client for the following : Violation of the Fair Credit Reporting Act Violation of the Fair Debt Collection Practices Act Defamation of Character Violation of United States Code TITLE 18 PART 1 CHAPTER 63 1341 ( Mail Fraud ) This debt is considered to be invalid until I receive proper validation and your offices provide Claimant with proof of claim of the disputed debt. Your offices have 30 days to produce the required documentation in accordance with FTC guidelines. During this validation period and proof of claim, if any action is taken which could be considered detrimental to any of XXXX credit reports, said action will be considered a dishonor and cause the self-executing contract portion of this notice to be implemented. This includes any listing any information to a credit reporting repository that could be inaccurate or invalidated.
If your offices fail to respond to this validation and proof of claim request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from Claimant credit file and a copy of such deletion request shall be sent to Claimant immediately.
Title 8 USC 809. Validation of debts [ 15 USC 1692g ] ( b ) If the consumer notifies the debt collector in writing within the thirty-day period described in subsection ( a ) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such validation and verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector.
BLACKS LAW DICTIONARY : VERIFICATION. Confirmation of correctness, truth, or authenticity, by affidavit, oath, or deposition.
VALIDATION. Proving the validity of accuracy of the claim.
Counter Claim with Self-Executing Contract If Respondent, such as by commission, omission, and otherwise : ( a ) Fails to provide VALIDATION and PROOF OF CLAIM within thirty ( 30 ) days ; ( b ) Makes a false representation of the character of the herein above-referenced alleged debt ; ( c ) Makes a false representation of the legal status of the herein above-referenced alleged debt ; ( d ) Makes any threat of action that can not legally be taken, in violation of any applicable law, such as, the law codified at the Fair Debt Collection Practices Act, will be construed to be Respondents tacit acceptance of the terms and condition stated herein. In which case XXXX agrees to : ( e ) Voluntarily report this account to all credit bureaus as paid as agreed ; and, ( f ) Voluntarily waive all claims against Claimant, their Agent or Heirs with prejudice ; and, ( g ) The matter regarding the alleged debt is finally and totally settled ; and, ( h ) Voluntarily admits the Claimant is the depositor for this account, that XXXX risked none of their assets at any time regarding this account and that they failed to disclose these material facts to Claimant ; and, ( i ) Voluntarily report the date of last activity on this account is the date of this notice.
Furthermore, XXXX failure to Cease and Desist in accordance with the requirements of the FDCPA and other related law, and/or satisfy the above terms and conditions, constitutes XXXX Breach of Duty and voluntary agreement to compensate Claimant, by certified mail, with a cashiers check within thirty ( 30 ) days of the date of billing by Claimant, their Agent or Heirs, in the following amounts : I ) XXXX XXXX XXXX ( {$1000.00} ) for each communication made to Claimant or their Agent or Heirs, whether telephonically or in writing, which is not in affidavit form, by a person who has firsthand knowledge, regarding Respondents unsubstantiated claim ; and, II ) XXXX XXXX XXXX ( {$50000.00} ) for each transaction initiated by Claimant where Claimants commercial ability is impeded due to you, your agents or assigns adverse credit reporting ; and, III ) XXXX XXXX XXXX ( {$5000.00} ) for each court appearance Claimant, their Agent or Heirs makes in response to Respondents unsubstantiated claims ; and, XXXX ) RESPONDENT owes Claimant the balance equal to the purported credit limit on this account, plus interest and fees, for money lent; and, V ) XXXX times the alleged claim amount of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( {$160000.00} ) which equals ( {$490000.00} ) ; and, VI ) XXXX XXXX XXXX ( {$5000.00} ) per occurrence, for listing or reporting any information to a credit reporting repository which could be considered detrimental to Claimants credit history ; and, VII ) Punitive damages in the amount of ( {$270000.00} ) ; and VIII ) Debt Collector tacitly agrees that Debt Collector will compensate Respondent for all costs ; fees and expenses incurred in defending against this and any and all continued collection attempts ( by anyone ) re the above-referenced alleged account XXXX also agrees to : 1 . Voluntarily authorize XXXX to record a UCC-1 on XXXX as XXXX to secure the debt owed XXXX ; and, 2. Voluntarily prove their claim as a XXXX in possession of Claimant property in a involuntary bankruptcy proceeding process ; and, 3. Voluntarily compensate Claimant for ALL costs and attorneys/consultant fees ; and, 4. Resolve ALL claims by XXXX, against XXXX, et al, exclusively and finally through binding arbitration, if necessary, to enforce the above terms, conditions, fees, penalties and damages. XXXX replaces the right to go to court except to confirm an arbitration award. The arbitration organization that is selected will apply its code or procedure in effect at the time the arbitration is filed, subject to this agreement. The arbitration will be conducted before a single arbitrator. The arbitrators authority is limited solely to the Claims between XXXX and XXXX alone. The arbitration will not be consolidated with any other arbitration proceeding. If Claimant prevails in the arbitration of any Claim against XXXX, XXXX will reimburse XXXX for any fees XXXX paid to the arbitration organization in connection with the arbitration. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered in a court of competent jurisdiction. This arbitration provision applies to all Claims now in existence or that may arise in the future. The arbitration provision shall survive any voluntary payment of Claimants claim against XXXX, in full, or any bankruptcy by XXXX.
This is a private communication and is intended to affect an out-of-court settlement of this matter. Conduct yourself accordingly. Should any provision on this agreement be found to not be enforceable by order of a court of competent jurisdiction, it shall not adversely affect any other provision of this agreement and reasonable opportunity and effort shall be taken to modify it to become enforceable.
Equality under the Law is PARAMOUNT and MANDATORY by Law NOTICE TO THE PRINCIPAL IS NOTICE TO THE AGENT NOTICE TO THE AGENT IS NOTICE TO THE PRINCIPAL Applicable to all successors and assigns Silence is Acquiescence/Agreement/Dishonor ) You are the second party that has written a letter purporting to represent, or have as your client, and the first was not registered as a debt collector in Maine and they have not answered the debt validation request presented to them. This is Notice that I do not recognize the XXXX from which the Claimant has received a computer-generated debt collection attempt, and I must necessarily dispute part, or all, of the alleged debt until the following is received...
CREDITOR/DEBT COLLECTOR DECLARATION and PROOF OF THE CLAIM Please provide all of the following information and submit the appropriate forms and paperwork back to me along with an Affidavit signed In Accordance with 28 U.S.C. 1746 within 30 days from the date of your receipt of this request for validation and proof of claim.
1. Alleged Name and Address of Creditor of the time of application and address validation 2. Name on File of Alleged Debtor : 3. Alleged Account # : _________________ 4. Amount of alleged debt : 5. Date that this alleged debt became/becomes payable : 6. Date of original charge off or delinquency : 7. Amount paid if debt was purchased : 8. Please attach a copy of any signed agreement alleged debtor/claimant has made with debt collector, or other verifiable proof that debtor/claimant has a contractual obligation to pay debt collector.
9. Furnish a copy of the original promissory note/agreement redacting my social security number to prevent identity theft and state that your client named above is the holder in due course of the note agreement and will produce the original for my own and a judges inspection should there be a trial to contest these matters.
10. Produce the account and general ledger statement showing the full accounting of the alleged obligation that you are now attempting to collect. Such as ; XXXX XXXX balance sheet ( XXXX # XXXX XXXX, XXXX, XXXX ), XXXX OID report, XXXX registration statement, XXXX prospectus, XXXX & XXXX call schedules 11. Identify by name and address all persons, corporations, associations, or any other parties having an interest in legal proceedings regarding the alleged debt.
12. Verified specifically, name ( s ) of person ( s ) assigned as Trustee to handle Corporations affairs and to be held accountable for the actions of the Corporation. Such as CFO and subordinates responsible for debt collections.
13. Verify as a third-party debt collector, you have not purchased evidence of the alleged debt and are proceeding with collection activity in the name of the original maker of the note.
14. Verify you know and understand that certain clauses in a contract of adhesion, such as a so-called forum selection clause, are unenforceable unless the party to whom the contract is extended could have rejected the clause without impunity.
15. Provide verification from the stated creditor that you are authorized to act for them.
16. Verify that you know and understand that contacting me again after receipt of this notice without providing procedurally proper validation of the debt constitutes the use of interstate communications in a scheme of fraud by advancing a writing, which you know is false with the intention that others rely on the written communication to their detriment a violation of United States Code TITLE 18 PART 1 CHAPTER 63 1341.
NOTICE OF CLAIM DISPUTE NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT APPLICABLE TO ALL SUCCESSORS AND ASIGNS **********************SILENCE IS ACQUIESENCE*********************** NOTICE AND DEMAND TO CEASE AND DESIST COLLECTION ACTIVITIES PRIOR TO VALIDATION OF PURPORTED DEBT Pursuant to the truth in lending laws of the United States Code , Title 15 1601 et. Seq. and the Fair Debt Collection Practices Act laws of the United States Code 1692 et. seq This notice constitutes a timely written response to your Fair Debt Collection Practices Act notice that you are attempting to collect an alleged debt and is not a dishonor of your alleged claim of debt.
This notice is my, required by law, demand to cease and desist collection activities prior to validation of purported debt and you must validate the enclosed claim of an alleged debt. You must provide verification that an actual debt really exists by producing the following : 1. The name and address of the organization or other governmental unit alleging a debt ; 2. The name and address of the person or persons in that organization or other governmental unit alleging a claim of debt ; 3. The name of the actual creditor even if that is myself ; 4. The origin of the funds used to create this alleged claim of debt 5. The actual records of the organization or other governmental unit showing the time and place of the deposit and distribution of the funds used to create this alleged claim of debt.
6. The actual records of the organization or other governmental unit showing that an actual loan was made from the organization or other governmental units own funds that resulted in the enclosed alleged claim of a debt.
2. The actual records of the organization or other governmental unit with a live signature on any and, all document/instrument ( s ) used to allege the existence of a real loan of funds or debt from the organization or other governmental unit to myself or anyone else by similar name.
3. Be advised that verification is defined ( Blacks Law Dictionary, 6th Edition ) as follows : Confirmation of correctness, truth, or authenticity, by affidavit, oath or deposition. Affidavit of truth of matter stated and object of verification is to assure good faith in averments or statements of party.
4. The actual records of the organization or other governmental unit showing that an honest disclosure of facts relating to the alleged loan was made by the organization or other governmental unit in compliance with the truth in lending laws of the United States Code, Title 15 -1601 et. seq and Regulation Z.
5. The actual records of the organization or other governmental unit showing that any, and all documents /instrument ( s ) containing my signature or likeness of my signature were not negotiated or pledged by the organization or other governmental unit against my credit to create the funds used for the appearance of a debt and resulting in this alleged claim of debt.
6. The person that prepares and swears to the validation of debt must describe:1 ) your job description on a daily basis ; 2 ) if you are the regular keeper of those books and records and are familiar with how they are kept and their contents ; 3 ) How long have you been in your position ; 4 ) When did you first come in contact with the alleged account/debt ; 5 ) How frequently do you work with the files and information they are presenting to verify/validate the alleged debt ; and 7 ) Do you have personal knowledge about the alleged debt and/or any alleged account.
15 U.S.C -1692 ( e ) states that a false, deceptive, and misleading representation, in connection, with the collection of any debt, includes the false representation of the character or legal status of any debt and further makes a threat to take any action that can not legally be taken a deceptive practice.
Pursuant to 15 U.S.C -1692 ( g ) ( 4 ) Validation of Debts, if you have evidence to validate your claim that the attached presentment does not constitute fraudulent misrepresentation and that one owes this alleged debt, this is a demand that, within 30 days, you provide such verification/validation and supporting evidence signed and certified under penalty of perjury to substantiate your claim. Until the requirements of the Fair Debt Collections Practices Act have been complied with and your claim is verified/validated, you have no consent to continue any collection activities.
This is a constructive notice that, absent the validation of your claim within 30 days, you must cease and desist any, and all collection activity and are prohibited from contacting me through the mail, by telephone, in person, at my home, or at my work. You are further prohibited from contacting any other third party. Each, and every attempted contact, in violation, of this act, will constitute harassment and defamation of character and will subject your agency and/or attorney and any, and all agents in his/her individual capacities, who take part in such harassment, and defamation, to a liability for actual damages, as well as statutory damages of up to {$1000.00} for each and, every violation, and a further liability for legal fees to be paid to any counsel which I may retain. Further, absent such validation of your claim, you are prohibited from filing any notice of lien and /or levy or judgment and are also barred from reporting any derogatory credit information to any credit reporting agency, regarding this disputed purported debt.
Further, pursuant to the Fair Debt Collection Practices Act 15 U.S.C 1692 ( g ) ( 8 ), as you are merely an agency or other governmental unit of the United States, acting on someone elses behalf, this is a demand that you provide the name of the original principal or holder in due course, for whom you are attempting to collect this alleged debt.
Please take notice that this legal notice will be forwarded as a criminal investigation of the business practices of the above, named organization or other governmental unit, its agents, officers, employees and attorney to determine violations of the United States criminal laws. Your claims of collection of a purported debt appears to be founded upon a false record in violation of U.S.C Title 18 -2071 and 2073 ( falsifying records ) and further ; uttering and possessing false obligations and counterfeit securities based upon the falsified records in violation of U.S.C Title 18 XXXX or XXXX, and further using corrupt business practices to make and possess false records and claim if obligation, not substantiated by truthful facts in violation of the XXXX XXXX Influences and Corrupt Organization ( XXXX ), U.S.C Title 18 1961 et.seq and further using the XXXX Mail to present such fraud and false instruments amounting to Mail Fraud, criminal conduct falling under Title 18 U.S.C -1341 Frauds and Swindles laws, and further sending mal with false and fictitious names, criminal conduct falling under Title 18 U.S.C -1842 Fictitious Names. IE XXXX XXXX ALL INFORMATION WILL BE FORWARDED TO THE TEXAS XXXX XXXX XXXX, AND IRS XXXX XXXX TO INVESTIGATE XXXX XXXX, XXXX UNDER THE BANKING SECRECY ACT AND THE XXXX XXXX UNDER AS WELL, AS ALL MONEY INSTRUMENT TO BE DISCLOSED.
TAKE NOTICE XXXX XXXX, XXXX failure in providing respondent with the requisite verification, validating the above referenced alleged debt due to identity theft within the requirements of law as codified in the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Banking Secrecy Act, XXXX XXXX and the corresponding laws of each state, signifies that Debt Collector tacitly agrees that : A. ) Debt collector has no lawful, bona fide, verified claim, regarding the listed accounts : XXXX B. ) Debt Collector waives any, and all claims against respondent XXXX ) Debt Collector tacitly agrees that Debt Collector will compensate Respondent for all costs, fees and expenses incurred in defending against this and any, and all continued collection attempts, re the above-referenced alleged accounts.
XXXX ) Failure of Debt Collector to properly and legally verify/validate alleged debt as required in this notice us a self-executing irrevocable power of attorney authorizing Respondent/Alleged Debtor named herein to direct the permanent removal, on behalf of the alleged Creditor, of any, and all references to said accounts in any, and all credit reporting agency files of any type.
This response will constitute my effort to resolve this on-going debt claim between the parties involved. Until full disclosure on and for the official public record with a signed affidavit attached is achieved, there can be no case, collection or action. No civil or criminal cause of action can arise lest, out of fraud, there be valid, honest contract See XXXX XXXX XXXX XXXX XXXX. XXXX XXXX Furthermore Title 12 U.S.C -411 Federal reserve notes, to be issued at the discretion of the Board of Governors of the Federal Reserve System for the purpose, of making advances to Federal reserve banks through the Federal reserve agents as hereinafter set forth and for no other purpose, are authorized. The said notes shall be obligations of the United States and shall be receivable by all national and member banks and Federal Reserve banks and for all taxes, customs, and other public dues. They shall be redeemed in lawful money on demand at the Treasury Department of the United States, in the city of Washington , District of Columbia, or at any Federal Reserve Bank.
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| 09/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I started off speaking with XXXX XXXX XXXX XXXX XXXX XXXX XXXX about my apartment I had with them back in XXXX.
When signing the manager on site was aware that by the end of XXXX I would be relocated and they agreed to make an exception. This is also why there is no paper work stating I agreed to anything with my signature. I also reminded them month after month. So I moved in XXXX. I also closed all of my XXXX binded agreements in XXXX as well which would have been linked to the contract. XXXX XXXX XXXX. I didnt receive a disconnection service termination early either.
So I spoke to to XXXX XXXX and they directed me to contact XXXX.
she first stated I lived there until XXXX and that I was not paying rent. That I never returned my keys which I did in XXXX. If they switched managers that could have been the issue. They have had like 6-7 since then.
They have me confused with someone else. They couldnt even give me paperwork that I had signed.
Then she proceeded to say that they tried to reach me but I had vacated the home? They had my email, cell phone number, and home number to contact me and no one did. Not even anyone from XXXX XXXX because they were aware of the agreement.
She also stated that I didnt turn my keys in until XXXX which was a lie I turned them in in XXXX when I left. When I left I had the place cleaned wiped down and looking better than I had went in there. It smelled like mold, carpet was dirty and smoke was a strong smell. They never painted or cleaned it like they were supposed to but I told them to find me a different one an they had nothing available.
I also told her that the manager at the time told me I was fine and could drop keys and just go. Which is why no one from there reached out to me for even a whole 2 calendar years.
I also even paid rent through the month of XX/XX/XXXX even though I wasnt aware. That was the last month rent was taken from my account. It was supposed to be through XXXX.
I never heard from them at XXXX or XXXX XXXX XXXX I literally didnt know this was an issue until XX/XX/XXXX. Thats when I reached out asking why.
Why would they wait until XX/XX/XXXX to bring this up?
The lady are pro collect was very rude and telling me I couldnt dispute it because they have and filed paper work. I told her I never received a bill or call from them ever stating I owed them money. They also had their keys end of XXXX into XXXX. She said I was going to pay it. They couldnt even verify the debt they sent some made up paper with my name and address on it. You could see where they illegally put it on the paper work from something else there are print lines.
There are so many lies between the collection company and XXXX XXXX I dont how this is even possible. My rent was on auto pay and stopped.
a ) Information excluded from consumer reports Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information : ( 1 ) Cases under title 11 or under the Bankruptcy Act that, from the date of entry of the order for relief or the date of adjudication, as the case may be, antedate the report by more than 10 years.
( 2 ) Civil suits, civil judgments, and records of arrest that, from date of entry, antedate the report by more than seven years or until the governing statute of limitations has expired, whichever is the longer period.
( 3 ) Paid tax liens which, from date of payment, antedate the report by more than seven years.
( 4 ) Accounts placed for collection or charged to profit and loss which antedate the report by more than seven years.
( 5 ) Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.
( 6 ) The name, address, and telephone number of any medical information furnisher that has notified the agency of its status, unless ( A ) such name, address, and telephone number are restricted or reported using codes that do not identify, or provide information sufficient to infer, the specific provider or the nature of such services, products, or devices to a person other than the consumer; or ( B ) the report is being provided to an insurance company for a purpose relating to engaging in the business of insurance other than property and casualty insurance.
( 7 ) With respect to a consumer reporting agency described in section 1681a ( p ) of this title, any information related to a veterans medical debt if the date on which the hospital care, medical services, or extended care services was rendered relating to the debt antedates the report by less than 1 year if the consumer reporting agency has actual knowledge that the information is related to a veterans medical debt and the consumer reporting agency is in compliance with its obligation under section 302 ( c ) ( 5 ) of the Economic Growth, Regulatory Relief, and Consumer Protection Act.
( 8 ) With respect to a consumer reporting agency described in section 1681a ( p ) of this title, any information related to a fully paid or settled veterans medical debt that had been characterized as delinquent, charged off, or in collection if the consumer reporting agency has actual knowledge that the information is related to a veterans medical debt and the consumer reporting agency is in compliance with its obligation under section 302 ( c ) ( 5 ) of the Economic Growth, Regulatory Relief, and Consumer Protection Act.
( b ) Exempted cases The provisions of paragraphs ( 1 ) through ( 5 ) of subsection ( a ) are not applicable in the case of any consumer credit report to be used in connection with ( 1 ) a credit transaction involving, or which may reasonably be expected to involve, a principal amount of {$150000.00} or more ; ( 2 ) the underwriting of life insurance involving, or which may reasonably be expected to involve, a face amount of {$150000.00} or more; or ( 3 ) the employment of any individual at an annual salary which equals, or which may reasonably be expected to equal {$75000.00}, or more.
( c ) Running of reporting period ( 1 ) In general The 7-year period referred to in paragraphs ( 4 ) and ( 6 ) of subsection ( a ) shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action.
( 2 ) Effective date Paragraph ( 1 ) shall apply only to items of information added to the file of a consumer on or after the date that is 455 days after XX/XX/XXXX.
( d ) Information required to be disclosed ( 1 ) Title 11 information Any consumer reporting agency that furnishes a consumer report that contains information regarding any case involving the consumer that arises under title 11 shall include in the report an identification of the chapter of such title 11 under which such case arises if provided by the source of the information. If any case arising or filed under title 11 is withdrawn by the consumer before a final judgment, the consumer reporting agency shall include in the report that such case or filing was withdrawn upon receipt of documentation certifying such withdrawal.
( 2 ) Key factor in credit score information Any consumer reporting agency that furnishes a consumer report that contains any credit score or any other risk score or predictor on any consumer shall include in the report a clear and conspicuous statement that a key factor ( as defined in section 1681g ( f ) ( 2 ) ( B ) of this title ) that adversely affected such score or predictor was the number of enquiries, if such a predictor was in fact a key factor that adversely affected such score. This paragraph shall not apply to a check services company, acting as such, which issues authorizations for the purpose of approving or processing negotiable instruments, electronic fund transfers, or similar methods of payments, but only to the extent that such company is engaged in such activities.
( e ) Indication of closure of account by consumer If a consumer reporting agency is notified pursuant to section 1681s2 ( a ) ( 4 ) of this title that a credit account of a consumer was voluntarily closed by the consumer, the agency shall indicate that fact in any consumer report that includes information related to the account.
( f ) Indication of dispute by consumer If a consumer reporting agency is notified pursuant to section 1681s2 ( a ) ( 3 ) of this title that information regarding a consumer who [ 1 ] was furnished to the agency is disputed by the consumer, the agency shall indicate that fact in each consumer report that includes the disputed information.
( g ) Truncation of credit card and debit card numbers ( 1 ) In general Except as otherwise provided in this subsection, no person that accepts credit cards or debit cards for the transaction of business shall print more than the last 5 digits of the card number or the expiration date upon any receipt provided to the cardholder at the point of the sale or transaction.
( 2 ) Limitation This subsection shall apply only to receipts that are electronically printed, and shall not apply to transactions in which the sole means of recording a credit card or debit card account number is by handwriting or by an imprint or copy of the card.
( XXXX ) Effective date This subsection shall become effective ( A ) 3 years after XX/XX/XXXX, with respect to any cash register or other machine or device that electronically prints receipts for credit card or debit card transactions that is in use before XX/XX/XXXX ; and ( B ) 1 year after XX/XX/XXXX, with respect to any cash register or other machine or device that electronically prints receipts for credit card or debit card transactions that is first put into use on or after XX/XX/XXXX.
( h ) Notice of discrepancy in address ( 1 ) In general If a person has requested a consumer report relating to a consumer from a consumer reporting agency described in section 1681a ( p ) of this title, the request includes an address for the consumer that substantially differs from the addresses in the file of the consumer, and the agency provides a consumer report in response to the request, the consumer reporting agency shall notify the requester of the existence of the discrepancy.
( 2 ) Regulations ( A ) Regulations required The Bureau shall,, [ 2 ]
in consultation with the Federal banking agencies, the National Credit Union Administration, and the Federal Trade Commission,, [ 2 ] prescribe regulations providing guidance regarding reasonable policies and procedures that a user of a consumer report should employ when such user has received a notice of discrepancy under paragraph ( 1 ).
( B ) Policies and procedures to be included The regulations prescribed under subparagraph ( A ) shall describe reasonable policies and procedures for use by a user of a consumer report ( i ) to form a reasonable belief that the user knows the identity of the person to whom the consumer report pertains; and ( ii ) if the user establishes a continuing relationship with the consumer, and the user regularly and in the ordinary course of business furnishes information to the consumer reporting agency from which the notice of discrepancy pertaining to the consumer was obtained, to reconcile the address of the consumer with the consumer reporting agency by furnishing such address to such consumer reporting agency as part of information regularly furnished by the user for the period in which the relationship is established.
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| 03/13/2018 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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On XX/XX/XXXX at XXXX XXXX I called the XXXX XXXX XXXX XXXX ( XXXX ) at XXXX and asked to speak to the property manager. I was informed by the office staff member that the manager XXXX was unavailable at the moment. I told them that I would call back. I decided to go to the XXXX and speak with XXXX instead of calling back. Once there, I asked XXXX if there was some way that we could work out a settlement for the {$1400.00} that was owed to the XXXX from XX/XX/XXXX. She stated the collection company ProCollect - has the account and if I work out a settlement with them to let her know. She gave me a number to contact them on XXXX. At XXXX I called and spoke with a young lady who claimed to be an account manager. She stated that they already sent me a settlement letter on XX/XX/XXXX for {$730.00}. I stated that is incorrect, I have never received a letter and I would have most certainly paid a 50 % off settlement. She claims they did. I asked to speak to her supervisor and she puts me on hold. She them comes back to the line and says her manager said no settlements, no payments. I again, asked to speak to the manager and this girl said that they were too busy to talk to me. I asked for the supervisors name and she said it did not matter because they were all going to tell me the same thing. She was putting me down as a refusal to pay and that the balance was due in 2 days. I asked what will happen to me if I dont pay it she said its due in 2 days. We hung up and I called the owners of the XXXX XXXX XXXX at XXXX and spoke with XXXX. She said that the general manager would call me back and see if there was something that could be done. I advised her that would be great.
On XX/XX/XXXX at XXXX I called XXXX XXXX because I had not heard from the general manager yet. Again, I spoke with XXXX and she said she would find out what happened and call me back. At XXXX am XXXX called me back to let me know the general manager was in a conference and would call me back on Friday ( XX/XX/XXXX ). At XXXX on the same day the XXXX property manager, XXXX, called me and we discussed the issue. She said she would call Procollect and work out a settlement with them ; we spoke for 3 minutes. At XXXX, XXXX called me and said before she calls them she wanted to know what settlement I was able to pay. I told her I had planned for {$820.00} ( my paycheck ) but since ProCollect offered the settlement in XX/XX/XXXX for {$730.00}, I could definitely pay that ASAP. XXXX said, ok, between XXXX XXXX and XXXX XXXX dollars?. I said yes maam. We spoke for 1 minute.
On XX/XX/XXXX at XXXX I called XXXX at the XXXX to ask her if there was a settlement reached. She said the collection agency will call you and hung up. At XXXX I called ProCollect at XXXX and spoke with XXXX XXXX. She said there was a settlement that she just got emailed to her for {$1000.00}. She then asked me if I had received the settlement letter yet. I stated that I had not and that amount did not sound right. She gets loud and rude with me. I tell her that I will have to speak to someone else and hang up. At XXXX I called proCollect at XXXX and spoke to XXXX XXXX an account collections manager. She stated that she did see the settlement and she gave me all of the information that I needed to mail a money order in. I advised her that this settlement did not sound right as thats not what we ( XXXX and myself ) discussed. She said she will try to reach out to them and put me on hold. She comes back to the line and says that she can not get them but that she would work on it the rest of the day and Monday XX/XX/XXXX. She gave me her extention and I asked if she would be the one to call me before XXXX XXXX on XX/XX/XXXX because everyone I had spoken with was extrememly rude. She said yes. She will call me back on Monday.
On XX/XX/XXXX, I received a call from a Procollect collections agent at XXXX advising me that the settlement was for {$1000.00}. I advised them that I was waiting for XXXX XXXX to call me back as she is working on the account. I hung up. I called the XXXX at XXXX and was advised that XXXX was busy. I then called XXXX XXXX at XXXX and left a message with XXXX to please have the general manager to call me back. At XXXX, XXXX from the XXXX called and said that corporate decided the settlement not her.
On XX/XX/XXXX I called ProCollect at XXXX and spoke with XXXX XXXX. For 9 minutes he refused to let me speak to XXXX XXXX, demanded my debit card information, and repeatedly put me on hold. He claimed that the XXXX had no control over what I pay because the account is in HIS office. He said that I couldnt speak to XXXX XXXX because the account is updated and anyone can help me I didnt need to speak to her. I asked him what day the settlement letter was mailed out for this settlement ( since I was told previously that there was one ) and he said they dont send out letters. He would not give me any information without screaming it at me. He stated that I could send a money order in by regular mail but if it wasnt there by XX/XX/XXXX that the whole balance would be due. I obtained the mailing address and my account number. He hung up on me. At XXXX I contacted XXXX at the XXXX extremely upset and crying. I advised her what XXXX XXXX said and she told me that he was spouting nonsense. It took her a minute to get me to calm down as XXXX XXXX upset me severely by the way he was speaking to me. She told me to send the money order the way I had planned regular mail, certified. She told me to keep a check on the money order and when they cash it to check the balance there. If it was a balance left that they were trying to charge me, to let her know and she would take care of it from there. At XXXX, I called ProCollect back to update them on what XXXX had said to me and was once again speaking to XXXX XXXX. Again, he screamed at me and was obnoxiously rude. He was very loud and aggressive towards me. He demanded that I send the payment overnight or through XXXX XXXX. He again said that the full balance would be due after XX/XX/XXXX. I advised him that I was going to do what XXXX told me to do. He continued to put me on hold and when he would come back to the phone he would be loud and aggressively rude again. I verified the account number and address again and told him that I was very glad the calls were recorded and I hung up.
On XX/XX/XXXX at XXXX I called ProCollect and again, I was transferred to XXXX XXXX. He advised me that since I did not pay the settlement by XX/XX/XXXX that the full balance ( {$1400.00} ) was due. He then demanded my debit card information and stated that I could pay through XXXX XXXX. I advised him that I was calling in to let them know that I was mailing the {$1000.00} money order today. I asked him to verify the account number and address again. He refused. I asked several times and he wouldnt verify until I started speaking the account number. I asked him if they would send me a receipt do I need to include a self addressed stamped envelope? He said they do not accept any mail and that he would mail my money order back to me. I told him to have a great day and I hung up. At XXXX I called the XXXX and left a message for XXXX that I mailed the {$1000.00} settlement money order to ProCollect by certified mail. I also asked the office staff to please let her know that XXXX XXXX said he was going to mail my money order back to me if it was not the full amount. The office staff said she will definitely let her know.
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| 12/15/2022 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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Per 15 USC 6805 and FCRA and as a federally protected consumer, I am opting out of any and all authorizations reporting of my personal data to anyone without my prior written consent. Any further sharing of my personal data will be in violation of my rights under the Privacy Act of 1974 and copyright protection. My right to have a fair and equitable consumer report has been and continues to be violated by PROCOLLECT INC.
In addition to the above complaint, per 15 U.S CODE 1681 ( b ) PERMISSIBLE PURPOSE OF CONSUMER CREDIT, I did not give permission to report on my consumer credit. XXXX & the listed creditors and alleged debt collectors is in violation of the law. Under 15 U.S code 1681- Permissible purposes of consumer reports. a ) general subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other 2 ) in accordance with written instructions of the consumer to whom it may relates. I did not give any written instructions to furnish my transaction history on my consumer report and furthermore the FCRA 15 U.S. Code 1681a - definitions ; rules of construction SO EXCLUSION from a CONSUMER REPORT containing information solely as to transactions or experiences between the consumer and the person making the report.
Credit reporting agencies such as XXXX, XXXX and XXXX are defined by the Graham Leach Bliley Act as financial institutions subject to its rule making authority pursuant 15 USC 6804. XXXX, XXXX and XXXX are not upholding its role pursuant 15 USC 1681. You ( PROCOLLECT INC ) are not upholding your grave responsibilities with fairness, impartiality, and respect for my right to privacy in the vital role you assumed in collecting, storing, assembling, and sharing an accurate and equitable consumer credit profile on my behalf. This is MY consumer credit profile and reporting inaccurate information is a discriminatory practice and is prohibited pursuant per the Equal Credit Opportunity Act.
Your failure in responsibilities includes but not limited to, a violation pursuant 15 USC 1681a ( 2 ) ( a ) ( I ) - XXXX, XXXX and XXXX continues to furnish reports containing my transactions histories, debt utilization, payment history, inquires, and credit card balances are a few examples of transactions and experiences. A violation pursuant 15 USC 1681c ( a ) ( 5 ) - any adverse information shall be excluded from the consumer report. You are subject to civil liability pursuant 15 USC 1681n, 15 USC 1681o and a violation of 15 USC 1692c- you are acting in capacity of a debt collector when you communicate/ advertise my transaction history.
My consumer report is a form of communication and advertising my transaction history is an attempt to coerce payment of the alleged debt. The provisions of 15 USC 6801 ( a ) this requires financial institutions to notify consumers of their information sharing practices and provide a right to opt out of certain sharing. I never received an opportunity to opt out of notice from PROCOLLECT INC. As a violation of 15 USC 6802- you ( PROCOLLECT INC ) communicated my nonpublic personal information to unaffiliated 3rd parties without my consent and without giving me the opportunity to direct such information not be disclosed. All of the information contained in my consumer report is nonpublic personal information unless I give you permission.
You ( PROCOLLECT INC ) are also in violation of 18 U.S.C 894 for using my consumer report with extortionate means as a way to coerce and swindle me into making payments on alleged debt not owed. I DID NOT AND DO NOT CONSENT to you ( PROCOLLECT INC ) furnishing this information to my consumer report. I did not give you authorization or permission to have my personal identifying information, which you have obtained by aggravated identity theft in accordance with 18 U.S.C 1028A. Per 15 U.S CODE 1681 ( b ) PERMISSIBLE PURPOSE OF CONSUMER CREDIT regarding inquiries, if the accounts are not open on my credit report all inquiries will have to be removed ; please provide documentation that you used to verify that the inquires ( i.e. promotional or otherwise ) are open accounts with the creditor. Please be advised that I dispute the validity of the listed alleged debt in its entirety. I request a copy of a contract or agreement signed by the alleged original creditor and all parties to any such contract provided. Be advised that a billing statement, notice or any unsigned document is not verification of the alleged debt. You are on notice that you are unlawfully attempting to collect the listed alleged debt. If you opt to provide verification, also provide me with proof of the chain of title ownership of the debt. Also, if the alleged debt was acquired by a debt buyer, you would also need to provide proof of the chain title of the alleged debt, and this must be from the original creditor to the current alleged without a break in chain.
This is a notice to CEASE and DESIST of all illegal activities, including reporting which constitutes collection activities. This is also a NOTICE exercising my rights to prevent the processing of my personal data. Failure to remove these debt collection accounts and update transactional history as PAID AS AGREED/ON-TIME on these accounts within 4 days from my consumer report as requested will result in legal matters being taken upon you. I would also like to request, in writing, that no telephone contact be made by your company to my home or my place of employment. If your offices attempt telephone communication with me, including but not limited to computer generated calls and calls or correspondence sent to or with any third parties, it will be considered harassment and I will have no choice but to file suit. All future communications with me MUST be done in writing and sent to the address noted in this letter by USPS. It would be advisable that you assure your records are in order before I am forced to take legal action against your company and your client. This is an attempt to correct your records, any information obtained shall be used for that purpose. During this time collection activity must cease and desist. If any adverse action that is taken during this validation period that negatively impacts my Credit Report, including any potentially inaccurate information, I will instruct my legal consul to take relevant action against the guilty parties. You must immediately remove the collections you fraudulently placed on my credit reports until such a time as the debt is proven valid. If I personally do not receive any response from you for VALIDATION of this account within 4 days, all references and claims to this account must be deleted from your files. Adverse actions taken against me denying my rights, of which the civil damages pursuant to 15 USC 1611 ( 1 ) are up to { { { {$5000.00} } } } per violation, civil damages for 15 USC 1692 ( j ) are up to { { { {$1000.00} } } } .per violation NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT SILENCE IS ACQUIESCENCE.
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| 12/20/2022 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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As mentioned in the initial dispute, according to the law you are required by law ( 12 CFR Part 1016.4 ( a ) ( 2 ) to provide a clear and conspicuous notice that accurately reflects your privacy policies and practices to consumers before you disclose any nonpublic personal information about the consumer to any nonaffiliated third party, if you make such a disclosure other than as authorized by 1016.14 and 1016.15 of this part. 12 CFR Part 1016.7 indicates you are required to provide an opt out notice under 1016.10 ( a ), you must provide a clear and conspicuous notice to each of your consumers that accurately explains the right to opt out under that section. The notice must state : ( i ) That you disclose or reserve the right to disclose nonpublic personal information about your consumer to a nonaffiliated third party ; ( ii ) That the consumer has the right to opt out of that disclosure; and ( iii ) A reasonable means by which the consumer may exercise the opt out right. 12 CFR Part 1016.7 ( g ) also states that you must comply with a consumer 's opt out direction as soon as reasonably practicable after you receive it. As of today, XX/XX/XXXX, I have not received a privacy notice or Opt Out notice from Procollect , INC or XXXX Apartments. Per 15 USC 6805 and FCRA and as a federally protected consumer, I am requesting to opt out of any and all authorizations reporting of my personal data to anyone without my prior written consent, immediately and permanently. Any further sharing of my personal data will be in violation of my rights under the Privacy Act of 1974.
The provisions of 15 USC 6801 ( a ) require financial institutions to notify consumers of their information sharing practices and provide a right to opt out of certain sharing. I never received an opportunity to opt out of notice from XXXX XXXX or Procollect, INC. Also, previously stated, as a violation of 15 USC 6802- Fieldstone Apartments communicated my nonpublic personal information to unaffiliated XXXX party, which is you ( Procollect , INC ) without my consent and without giving me the opportunity to direct such information not to be disclosed. All of the information contained in my consumer report is nonpublic personal information unless I give you permission. You are also in violation of 18 U.S.C 894 for using my consumer report with extortionate means as a way to coerce and swindle me into making payments on alleged debt I do not owe. As you are aware, Fieldstone Apartments collection of this debt is no longer considered as XXXX. Which, you ( Procollect , INC ) are a XXXX party DEBT COLLECTOR, which means the debt has been charged-off and is now considered as a CERTIFICATE OF INDEBTNESS ( 26 CFR 1.6050P-1-information reporting for discharges of indebtness by certain entities ) as well as income ; and income can not be reported on my consumer report. As I previously stated, per 15 USC 6805 and FCRA and as a federally protected consumer, I am opting out of any and all authorizations reporting of my personal data to anyone without my prior written consent. Any further sharing of my personal data will be in violation of my rights under the Privacy Act of 1974 and copyright protection. To reintegrate, I did not give you, Procollect , INC, Inc or XXXX Apartments, authorization or permission to have my current personal identifying information, which you have obtained by aggravated identity theft in accordance with 18 U.S.C 1028A. Please be advised that I dispute the validity of the listed alleged debt in its entirety. You are requesting that I provide you with proof of non-validity, that request is DIRECTED to you for you to provide, since you believe I owe the ALLEGED debt. Again, I am requesting a copy of a contract or agreement signed by the alleged original creditor and all parties to any such contract provided. Be advised that a BILLING STATEMENT, which you mentioned in your response, notice or any unsigned document is NOT verification of the alleged debt. You are on notice that you are unlawfully attempting to collect the listed alleged debt. If you opt to provide verification, also provide me with proof of the chain of title ownership of the debt. Also, if the alleged debt was acquired by a debt buyer, you would also need to provide proof of the chain title of the alleged debt, and this must be from the original creditor to the current alleged without a break in chain. This is a notice to CEASE and DESIST of all illegal activities, including reporting which constitutes collection activities. This is also a NOTICE exercising my rights to prevent the processing of my personal data. Failure to remove this debt within 4 days from my consumer report as requested will result in legal matters being taken upon you. I would also like to request, in writing, that no telephone contact be made by your company to my home or my place of employment. If your offices attempt telephone communication with me, including but not limited to computer generated calls and calls or correspondence sent to or with any third parties, it will be considered harassment and I will have no choice but to file suit. All future communications with me MUST be done in writing and sent to the address noted in this letter by XXXX. This is an attempt to correct your records, any information obtained shall be used for that purpose. During this time collection activity must cease and desist. If any adverse action that is taken during this validation period that negatively impacts my Credit Report, including any potentially inaccurate information, I will instruct my legal consul to take relevant action against you by filing a FEDERAL CIVIL CASE against you, Procollect , INC and XXXX Apartments. You must immediately remove the collections you fraudulently placed on my credit reports until such a time as the debt is proven valid. If I personally do not receive any response from you for VALIDATION of this account within 4 days, all references and claims to this account must be deleted from your files. Adverse actions taken against me denying my rights, of which the civil damages pursuant to 15 USC 1611 ( 1 ) are up to { { { {$5000.00} } } } per violation, civil damages for 15 USC 1692 ( j ) are up to { { { {$1000.00} } } } .per violation NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT SILENCE IS ACQUIESCENCE.
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| 01/03/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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As mentioned in the initial dispute, according to the law you are required by law ( XXXX CFR Part XXXX ( a ) ( XXXX ) to provide a clear and conspicuous notice that accurately reflects your privacy policies and practices to consumers before you disclose any nonpublic personal information about the consumer to any nonaffiliated third party, if you make such a disclosure other than as authorized by XXXX and XXXX of this part. XXXX XXXX XXXX XXXX indicates you are required to provide an opt out notice under XXXX ( a ), you must provide a clear and conspicuous notice to each of your consumers that accurately explains the right to opt out under that section. The notice must state : ( i ) That you disclose or reserve the right to disclose nonpublic personal information about your consumer to a nonaffiliated third party ; ( ii ) That the consumer has the right to opt out of that disclosure; and ( iii ) A reasonable means by which the consumer XXXX exercise the opt out right. XXXX XXXX XXXX XXXX ( g ) also states that you must comply with a consumer 's opt out direction as soon as reasonably practicable after you receive it. As of today, XX/XX/XXXX, I have not received a privacy notice or Opt Out notice from Procollect , INC or XXXX XXXX XXXX. Per 15 USC 6805 and FCRA and as a federally protected consumer, I am requesting to opt out of any and all authorizations reporting of my personal data to anyone without my prior written consent, immediately and permanently. Any further sharing of my personal data will be in violation of my rights under the Privacy Act of 1974. The provisions of 15 USC 6801 ( a ) require financial institutions to notify consumers of their information sharing practices and provide a right to opt out of certain sharing. I never received an opportunity to opt out of notice from XXXX XXXX XXXX or XXXX, XXXX Also, previously stated, as a violation of 15 USC 6802- XXXX XXXX communicated my nonpublic personal information to unaffiliated third party, which is you ( Procollect , INC ) without my consent and without giving me the opportunity to direct such information not to be disclosed. All of the information contained in my consumer report is nonpublic personal information unless I give you permission. You are also in violation of XXXX XXXX XXXX for using my consumer report with extortionate means as a way to coerce and swindle me into making payments on alleged debt I do not owe. As you are aware, san Brisas collection of this debt is no longer considered as DEBT. Which, you ( Procollect , INC ) are a third party DEBT COLLECTOR, which means the debt has been charged-off and is now considered as a CERTIFICATE OF INDEBTNESS ( 26 CFR 1.6050P-1-information reporting for discharges of indebtness by certain entities ) as well as income ; and income can not be reported on my consumer report. As I previously stated, per 15 USC 6805 and FCRA and as a federally protected consumer, I am opting out of any and all authorizations reporting of my personal data to anyone without my prior written consent. Any further sharing of my personal data will be in violation of my rights under the Privacy Act of XXXX and copyright protection. To reintegrate, I did not give you, Procollect , INC, XXXX or XXXX XXXX XXXX, authorization or permission to have my current personal identifying information, which you have obtained by aggravated identity theft in accordance with 18 U.S.C 1028A. Please be advised that I dispute the validity of the listed alleged debt in its entirety. You are requesting that I provide you with proof of non-validity, that request is DIRECTED to you for you to provide, since you believe I owe the ALLEGED debt. Again, I am requesting a copy of a contract or agreement signed by the alleged original creditor and all parties to any such contract provided. Be advised that a BILLING STATEMENT, which you mentioned in your response, notice or any unsigned document is NOT verification of the alleged debt. You are on notice that you are unlawfully attempting to collect the listed alleged debt. If you opt to provide verification, also provide me with proof of the chain of title ownership of the debt. Also, if the alleged debt was acquired by a debt buyer, you would also need to provide proof of the chain title of the alleged debt, and this must be from the original creditor to the current alleged without a break in chain. This is a notice to CEASE and DESIST of all illegal activities, including reporting which constitutes collection activities. This is also a NOTICE exercising my rights to prevent the processing of my personal data. Failure to remove this debt within 4 days from my consumer report as requested will result in legal matters being taken upon you. I would also like to request, in writing, that no telephone contact be made by your company to my home or my place of employment. If your offices attempt telephone communication with me, including but not limited to computer generated calls and calls or correspondence sent to or with any third parties, it will be considered harassment and I will have no choice but to file suit. All future communications with me MUST be done in writing and sent to the address noted in this letter by mail. This is an attempt to correct your records, any information obtained shall be used for that purpose. During this time collection activity must cease and desist. If any adverse action that is taken during this validation period that negatively impacts my Credit Report, including any potentially inaccurate information, I will instruct my legal consul to take relevant action against you by filing a FEDERAL CIVIL CASE against you, Procollect , INC and XXXX XXXX XXXX. You must immediately remove the collections you fraudulently placed on my credit reports until such a time as the debt is proven valid. If I personally do not receive any response from you for VALIDATION of this account within 4 days, all references and claims to this account must be deleted from your files. Adverse actions taken against me denying my rights, of which the civil damages pursuant to 15 USC 1611 ( 1 ) are up to { { { { {$5000.00} } } } } per violation, civil damages for 15 USC 1692 ( j ) are up to { { { { {$1000.00} } } } } .per violation NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT SILENCE IS ACQUIESCENCE.
|
| 06/16/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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I received an email from my credit monitoring service that informed me that my credit profile was adversely impacted. I found that PROCOLLECT INC had illegally posted an alleged collection account to my credit report. I have never started nor an opened account with this company. My report shows that PROCOLLECT INC open account was opened on XX/XX/2018 with a balance of {$3500.00}. By federal law, a debt collector is supposed to make contact with an alleged debtor and give them 30 days to validate or dispute before they move forward with collection attempts. I never received a letter in the mail that gave me 30 days to validate or dispute this account. I never received a letter stating that I have an alleged debt with this company and owe a balance on that account. I, a consumer defined under 15 USC 1692a ( 3 ), understand that, under the FDCPA guidelines for collection agencies, they have to provide ( 1 ) legitimate proof that they are the original holder of this debt and can legally hold me responsible for paying this debt and ( 2 ) contractual proof of obligation or an assignment SIGNED from an officer from the original creditors corporation that I am supposed to pay them. 15 USC 1692g Sec. 809 ( b ) of the Fair Debt Collection Practices Act ( FDCPA ) grants me the right as a consumer to request validation of this alleged debt they say I owe. I fully understand 1692g. Validation of debts ( a ) Notice of debt ; that states within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing ( 1 ) the amount of the debt ; ( 2 ) the name of the creditor to whom the debt is owed ; ( 3 ) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector ; ( 4 ) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector ; and ( 5 ) a statement that, upon the consumer 's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. ( b ) Disputed debts - If the consumer notifies the debt collector in writing within the thirty-day period described in subsection ( a ) of this section that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or a copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. ( c ) Admission of liability - The failure of a consumer to dispute the validity of a debt under this section may not be construed by any court as an admission of liability by the consumer. I never received a notice of right to dispute nor did I receive any information to verify that the alleged debt with this company belonged to me. If I would have gotten anything in the mail from this company before they illegally reported to my credit report, I would have respectfully requested evidence that I am the person they are asking to pay this debt and a contractual obligation that legally binds me to pay them this debt. Upon them receiving my validation letter by certified mail with return receipt, they would have to legally cease from collection calls, letters, and efforts and delete the account from my credit reports until they can validate this debt. But again, I never received such a letter about this account ever in the mail because it was never sent. In order for them to prove that I received it properly, the proper letter should have been mailed certified mail with return receipt or by some form of proof of tracking that would require my signature. And if the company did mail anything to me, where is the legal proof of tracking or my signature stating that I received it? Where is the return receipt or postage signature showing that I received it and signed for it? But again, I never received any sort of mail or package.
They have illegally posted and reported to my credit file without adhering to the FDCPA laws. Im not sure if this company is a scam, but I know that this company has broken FCRA and FDCPA laws by reporting an alleged account to my credit report without informing me through mail and I did not receive notice of right to dispute nor did I receive any information to verify that the alleged debt belonged to me. My credit has dropped tremendously in the middle of making a major purchase. Please help me get this account removed immediately. As a consumer, Im publicly publishing this descriptive complaint on www.consumerfinance.gov so that others can learn from my experience and so that this government agency can use this information to help work with other violations and complaints from consumers regarding this company. Under 12 CFR Part 1006 and as a consumer defined under 15 USC 1692a ( 3 ), I'm also preparing to sue under the FCRA and FDCPA because of the numerous consumer law violations committed by this company, damages to my credit and opportunity costs with making a major purchase, and business ventures that must be delayed until this illegal account is removed. It should not be my responsibility to submit proof that this debt does not belong to me. It is the responsibility of the debt collector to submit proof that they can legally collect on the alleged debt, legally report to the credit agencies, and follow all FCRA and FDCPA. As of this date, they have failed to do so. PROCOLLECT INC XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX
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| 02/27/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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On XX/XX/XXXX around XXXX ( EST ), XXXX XXXX received an automated call from ProCollect ( See pdf XXXX ProCollect Call Summaries. ) On XX/XX/XXXX around XXXX ( EST ), XXXX XXXX called back the message and spoke with a representative who was unable to provide much information regarding an alleged debt ( {$91.00} ) that XXXX XXXX owed and stated that written correspondence was generated and hung up on XXXX XXXX as he continued to try to obtain clarification about the alleged debt. XXXX XXXX immediately called XXXX back and spoke with a Supervisor who stated that XXXX XXXX owed an outstanding Debt from XXXX XXXX XXXX despite him never having been sent any correspondence via US Mail or Email with XXXX XXXX XXXX as he had corresponded with them hundreds of times in the past ( see pdf XXXX Previous Email Correspondence ). XXXX XXXX corresponded that he had had mail forwarding through the US Post Office ( see pdf XXXX USPS Change of Address Confirmation and XXXXUSPS Mail Hold ) to his new address and never received any correspondence from XXXX XXXX XXXX about any outstanding debt owed. The Supervisor stated that the XXXX was allegedly mailed to XXXX XXXX at his old address, but she was unable to provide proof of returned mail nor explain why it was never forwarded to XXXX XXXX or sent to him at his email address like previous correspondence from XXXX XXXX XXXX. The Supervisor stated that verification of the Debt would be mailed by ProCollect to XXXX XXXX via US Mail. The Supervisor stated that the alleged debt was reported as delinquent on XXXX XXXX credit report by ProCollect. During both telephone calls, XXXX XXXX stated that he wanted all correspondence regarding this matter to be sent to him via email or US. Mail and not via telephone.
On XX/XX/XXXX around XXXX ( EST ), XXXX XXXX received another automated call from XXXX. On XX/XX/XXXX and XX/XX/XXXX, XXXX XXXX emailed ProCollect indicating again his 2nd request that ProCollect not contact him on his telephone number but rather only via email or US Mail ( see pdfs XXXX XXXX - ProCollect ( 2nd Warning re_ Telephone Calls ) and XXXX XXXX - Re_ ProCollect ( 2nd Warning re_ Telephone Calls ) Amended ) On XX/XX/XXXX around XXXX ( EST ), XXXX XXXX received a letter from ProCollect ( dated XX/XX/XXXX ) ( see pdf XXXXProCollect Letter ) alleging that he had an outstanding debt with Lease Term Insurance Group in the amount of {$91.00} and that ProCollect had been referred the account by the original creditor and that XXXX XXXX had 30 days from the date he receives the letter to dispute its validity. On XX/XX/XXXX, XXXX XXXX sent a letter to ProCollect via email and US mail ( see pdf XXXXProCollect Letter ) disputing the validity of this reported debt and request that ProCollect send me verification of the debt. XXXX XXXX also stated again that he requested all correspondence regarding this matter be sent to him only via email or US. Mail.
On XX/XX/XXXX around XXXX ( EST ), XXXX XXXX received a letter packet from ProCollect ( dated XX/XX/XXXX ) ( see pdf XXXX ProCollect Debt Letter ) indicating that our client contends this is a true and valid debt and the attached is the information you requested. On page 7 of the packet, in a very difficult to read discolored page, it states that XXXX XXXX owed {$41.00} for Final Bill and {$50.00} for Cleaning Fees. It is also hand written on the page that on XX/XX/XXXX mailed to address here never forwarded. The remainder of the pages contained unrelated apartment lease documents which did not pertain to the alleged debt.
On XX/XX/XXXX, XXXX XXXX submitted yet another dispute letter packet indicating that the information sent by ProCollect does NOT contain any information as the details of this reported debt. The only reference to this reported balance due of {$91.00} is on one page ( very poor quality see attachment ) of the numerous irrelevant documents sent and it merely states that there is a {$50.00} charge for cleaning fees and a {$41.00} charge for final bill. On the line above these charges, it is difficult to read but I believe it states, trash left in garage, clean toilet, bathtub, floors and kitchen pics attached. On this same document, it is handwritten that mailed to address here, never forwarded. XXXX XXXX further details I dispute that any bill was sent to me as I had a mail hold and forwarding to my new address from XX/XX/XXXX onwards ( see attachments ). I received numerous pieces of forwarded mail during the Fall of XX/XX/XXXX at my current address in Indiana but never received anything from XXXX XXXX. It is likely that XXXX XXXX XXXX did not actually mail any Invoice/Bill to me. Ironically, XXXX XXXX and I communicated periodically via email during my XX/XX/XXXX-XX/XX/XXXX leasing term but I never received any email regarding this matter. XXXX XXXX also had my telephone number, but I never received any calls or voicemails from them. The first that I heard of this reported bill is during my telephone conversation with ProCollect on XX/XX/XXXX.
I am writing again to request the detailed bills for the cleaning fees and final bill. I dispute that these are valid bills for me as I never received them and still have not received details about what the bills are for. Regarding the reported cleaning fees, I took time stamped pictures of the apartment prior to moving out which proves that the apartment was in the same condition as move in. Regarding the trash that was left in the garage ; a representative from XXXX XXXX stated that the item would be taken to the local XXXX ( see attached email ). I look forward to receiving communication from ProCollect either 1 ) validating that this reported bill is frivolous and invalid or 2 ) the actual original invoice/bill for the final bill and cleaning fees that detail the charges assessed to me and the reasons they were assessed. The information sent by ProCollect on XX/XX/XXXX does not provide validation of the reported bill.
As of the date of this CFPB complaint [ XX/XX/XXXX ], XXXX XXXX has never received any further correspondence from ProCollect but has continued to falsely report derogatory remarks on XXXX XXXX credit history ( see pdf XXXX ProCollect on XXXX XXXX )
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| 01/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I have been a tenant since XXXX of XXXX always paid my rent on time, never had any complaints regarding my apartment as far as trash neighbors noise disturbance or anything, despite my surrounding.
on XX/XX/XXXX I received a notification on my credit report regarding a {$1500.00} debt from XXXX XXXX XXXX. I called the collection agency ProCollect, XXXX at XXXX to determine what this is all about and was told they received this account XX/XX/XXXX This is after I had moved out, made a agreement with apartment manager XXXX XXXX and made a payment within the agreed upon time frame.
Agreement made with XXXX XXXX was Provide your intent to move notice.
Upon moving out we will close the account and give you a balance upon closure You must make a payment on the balance within 30 days of move out and we will not report it on your credit. per XXXX due to Covid19 they have been doing this for a lot of residents My work contract ended and i became very limited on income which was states to XXXX and within the intent to vacate notice. In XXXX I did have a little trouble paying the rent but I provided {$300.00} After following his instructions and moving out in XXXX and returning the keys to the office I would wait to receive a ledger and balance owed, this never came I would call multiple days and no answer I also left multiple voice messages with no return call. Because I paid rent by my online portal I thought the balance would be there so I checked, I noticed within my online account a late fee of {$25.00} plus {$5.00} each day was added as late fees my contract has the box marked for late fee Flat Rate of {$25.00} only.
At that point i called again and a female leasing agent answered the phone XXXX wasnt in the office I explained what was going on and how I was waiting on a balance due to I needed to know how much I needed to pay before my 30 days was up. She couldnt give me a balance because my account wasnt closed but she did say there was no minimum amount to pay as long as the debt is getting paid on I would be fine and she would leave a message for a callback.
No one called me back, so I kept calling the no answering the office phone continued, by this point its XX/XX/XXXX I called one last time striving to get answers due to I had a deadline to make a payment on a balance I didnt know of. This is when XXXX answered the phone XXXX was out of the office however, I explained what was going to XXXX and he pulled up my account and determined the account was still open. At that point XXXX called XXXX while I was on the phone and XXXX walked XXXX through what to do. Once the account was closed XXXX took my forwarding mailing address and informed me that I should receiving a complete balance owed soon and reminded me I must make a payment.
I never received a balance so I called the office multiple times once again no answer or someone would take a message. Due to it was coming close to the XXXX of XXXX I decided to physically go to the office. There was a lot of angry tenants there but I waited my turn XXXX was in the office on this day XX/XX/XXXX. I was able to speak to XXXX I refreshed his memory of what was going on and what was said he confirmed, he took my payment of {$100.00} that I purchased on XX/XX/XXXX on that day and gave me a copy of it for my records and asked a female leasing agent to print me a ledger to determine what was left to pay ( proof of dates are on the top of the ledger and money order ) We went over the Ledger before I left the office to make sure I understood what I owed and XXXX stated you owe {$590.00} with the {$100.00} payment its now {$490.00}.
At that point I thought everything was good to go and I was in compliance with the agreement. As XXXX came around my contract started back up the last week and I forgot to come in. The first week on XXXX I called to inform the office I was coming in on that Saturday XX/XX/XXXX to make a payment for XXXX and XXXX but no one answered.
on XX/XX/XXXX I received a notification on my credit report regarding a {$1500.00} debt from XXXX XXXX XXXX. I called the collection agency ProCollect, XXXX at XXXX to determine what this is all about and was told they received this account XX/XX/XXXX with a statement of Refusing to Pay This is after I had moved out, made a agreement with apartment manager XXXX XXXX and made a payment within the agreed upon time frame.
On XX/XX/XXXX I went into the office regarding this matter and spoke with another office manager XXXX XXXX we discussed this matter and she also got on the phone with XXXX. The first issue was they didnt see my first payment in the system at that point she took my copy of the money order, she had to find the payment within her system at which she did and stated she needed to send it to accounting ( XXXX ) she began to write notes on the copy of the money order as to everything she needed to do while discussing my account and what is needed to fix the errors with XXXX on the phone.
As you can see on the bottom of the money order copy her notes of what needed to be done per her conversation with XXXX.
Ask for letter XXXX showing up on credit report Gave notice to XXXX60 Days Notice XX/XX/XXXX Charged full month $ XXXX Paid XX/XX/XXXX XXXX Balance XXXX XXXX Charged proated XXXX XXXX Paid {$100.00} Sent To XXXX Get Late fees Taken off I have called multiple times due to the collection agency has notified me that they have not been contacted by XXXX XXXX XXXX with any updates on the account. On XX/XX/XXXX I emailed XXXX at XXXX for a update I didnt receive a response. That same week I called the office a female leasing agent answered and a message was taken for a callback for XXXX due to she was on the property no callback, on the following week XX/XX/XXXX ( I believe ) XXXX was in Court per XXXX she would take a message and on XX/XX/XXXX my mom went to the office for a update per XXXX she now does not know what needs to be done or how to do it and XXXX was working at another property that day and XXXX provided my mom with a phone number to reach a XXXX XXXX I called and it took me through a XXXX XXXX number but I left a message requesting a callback.
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| 08/14/2021 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Good Afternoon, My name is XXXX XXXX and I am filing a formal complaint against XXXX XXXX XXXX/ XXXX XXXX.
Complaint Against : XXXX XXXX - Property Manager Address : XXXX XXXX XXXX XXXX | XXXX XXXX, XXXX XXXX Phone Number : XXXX My family rented from XXXX XXXX from XX/XX/XXXX - XX/XX/XXXX. During our stay we experienced several issues. In the summer of XXXX we had no air-conditioning for over a month in triple digit heat. We were advised to purchase our own air conditioning unit and they would install it for us. During this time the pool was limited access due to COVID-19 regulations, however my children were always turned away while they seen other kids swimming freely. My children felt that it was due to the fact that we were a white family living in a predominantly XXXX community. Then when winter came around we were faced with no heat for a couple of days.
In XXXX the property manager, XXXX XXXX, reached out to me pushing a new lease on us and we already knew that we didnt want to extend our lease due to the ongoing issues we had experienced. I told her I did not want to extend my lease and she threatened me with lease violations. I told her that we wanted to be out by XX/XX/XXXX as I was exploring my options to purchase a home. She said that the process to buy a home takes a lot of time and although I advised I wanted to be out by XX/XX/XXXX she pushed a new lease for 3 months with an end date of XX/XX/XXXX. Due to the fact that she was going to raise the rent extremely high if I stayed on a month to month basis I agreed to the 3 month lease and advised that I would be out by the end of my lease during our conversation in XXXX.
They opened the pool again in XXXX and my kids were again denied to enter the pool every time they attempted to go swimming and eventually gave up pursing that luxury. My kids felt that it was again based on the fact that we were white and they were not going to let them swim.
I have never been late paying my rent nor did we as tenants violate any issues, we are a quiet family.
So in XXXX there was a lot of talk at my job about starting up a new health plan in XXXX. My family decided that was something we wanted to do giving the fact that I have XXXX daughters living in XXXX, XXXX. I accepted the offer and started to plan on my transfer.
On XX/XX/XXXX, XXXX ( property manager ), reached out to me to confirm my move-out date, which I confirmed with her that I was moving out as planned on XX/XX/XXXX. I had thought that was a courtesy call on her behalf.
Mid XXXX my employer reached out to me to advise me that the XXXX Supreme Court ruled against XXXX in the state of XXXX and my transfer status was unknown. I reached out to XXXX to let her know what was going on. I asked for a possible one month extension if she didnt have anyone interested in the unit, but that I was not for sure about the status and would know by the end of the week. She said that she didnt have anyone interested in the unit and that she would be willing to work with me in the event I wanted to extend our stay. I really didnt want to stay but had no idea what I was going to do so had to keep my options open. I reached back out to her as planned ( end of the week ) and told her we were still going to leave on XX/XX/XXXX. She said okay that was fine and thanked me for letting her know.
So we moved out as planned on XX/XX/XXXX and then on XX/XX/XXXX I received an invoice for XXXX. I was surprised and reached back out to get clarification on why I was being billed Soo much. She responded to me several days later stating that when she called on XX/XX/XXXX she put in my 60 day notice and that I had to stay until XX/XX/XXXX. Also because I reached out to her mid month in XXXX with a possible lease extension that I was in violation of my lease. She said that the most economical option was to pay the XXXX prorated rent but it was too late. She said that the lease does not respect unforeseen circumstances.
At this point I was furious as she did not validate any of the phone conversations that we had since XXXX. My new job did not start until XX/XX/XXXX and had I known I was required to stay, that wouldve worked out better for my family. She did not hold integrity to her word as she acknowledged my move out date as per my lease of XX/XX/XXXX in XXXX, XXXX, and XXXX conversations. I feel that she misled me and has now billed me for outrageous fees.
I read the XXXX tenant handbook and it states that a landlord can not lawfully charge reletting fees if there is no one interested in the unit. But my biggest concern besides all the issues my family experienced and the fact that my children felt discriminated against ( I can handle that with my kids as we are no longer living there & they dont have to feel like that anymore ) is the integrity of her word and how she misled me to believe I was okay to move out on XX/XX/XXXX just to turn around and bill outrageous fees.
It has not even been a month and I am now being harassed by a collection agency ProCollect out of XXXX XXXX who has also violated my right to dispute the validity of the debt. They said that the debt is valid and although I explained that I was not refusing to pay as I agreed to pay the cleaning fees and utilities they have marked me as a refusal to pay and have not followed the correct steps to comply with my dispute.
Im sooo frustrated, Im a single mother and I dont have XXXX to pay for their fees that they say I have to pay. Any help or guidance that you can provide will be much appreciated.
Thank you for your time and consideration to listen to my complaint.
My contact information : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Phone : XXXX
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| 01/15/2018 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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TO : XXXX XXXX & CEO/President XXXX XXXX Pro Collect/XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, TX XXXX Cc : XXXX XXXX XXXX XXXX. XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, New York XXXX Cc : N.A.A.C.P.
National Chapter XXXX XXXX XXXX XXXX XXXX MD XXXX FROM : XXXX XXXX EMAIL : XXXXXXXXXXXX REF : Frivolous and Criminal Lawsuit DATE : XX/XX/XXXX Sir/Madam As a child of XXXX, as a young Veteran, as a Gold Star Family Member, I must tell you your company received the wrong complaint. This is the complaint you all should have received. My uncle assisted me in this illegitimate, and unlawful collection predicament. He sent the complaint to the wrong company when it justly belongs to your unprofessional company.
My uncle got involved when he found out XXXX XXXX XXXX employee made an ethnically prejudiced assertion to me when I called your business. Just like you are sending me paperwork vis -- vis my lease. I am sending you a copy of my lease I signed with another apartment complex when I left XXXX.
These two leases crossed each other after I gave XXXX my thirty days notice on the XX/XX/XXXX I moved out two-week early. I even gave XXXX a copy of my new lease where I presently reside. Before you make shiftless extortions about a situation you scarcely know about, I can only educate you to be cautious. You agreed with XXXX on a lie without examining the facts maam, knowing those past employees are long gone.
It seems to me, Pro Collect Inc. and XXXX need a human behavior course, and some racially sensitive training to comprehend mere mortals intelligently, and temperament. Since you do not have evidence to support your falsehood. I will help you out. First, my work schedule would not permit me to move during business hours. I asked XXXX XXXX XXXX what should I do with the keys after hours. She instructed me where to put them, and I put them exactly where I was told.
I left a message that night on the voicemail letting her know I did exactly what she instructed me to do. She never returned my call. I thought everything was fine. When I finally heard something about this incidence, I got a letter from Municipal Court that was forwarded to my new address. By that time, the court date, and the appeal process had passed.
This begs more questions than answers. I called XXXX again to let her know that I have been gone from there for a while. She stated, they couldnt locate the key. I refreshed her memory regarding our conversation. She told me to hold on. When she came back to the phone after ten minutes or so, she said she found the keys and apologized. I asked her about the court situation.
She told me not to worry and she would take care of it. I should have worried after looking back in regretful reflection. I got sued for {$2000.00} in court for KEYS I returned. I dont owe any money to XXXX. Why would I stay there when I had moved into another apartment complex? The chutzpah of you maam to labor me as such, and corrupted my credit file where I can not get my V.A. loan.
Evidently, this is an illegal sham with malicious forethought, or XXXX has some very bad bookkeeping problems. Either one leads me to believe that your collection company and XXXX are practicing a sense of criminality mixed with malevolent and foul intentions. However, these are the trickery and the foolery a leasing office plays with tenants.
Especially, when they have the backing of a ruthless collection company that has frightening intentions to degrade and besmirched an innocent Veteran/Gold Star Family Member under the faade of fair collection practices.
Maam, you are more than uninformed, you are twisting the law as it stands. This makes you extremely dangerous! The federal Fair Debt Collection Practices Act ( FDCPA ) governs the behavior of debt collectors and debt collection agencies. It places limits on what you can do, or can not do in collecting a no owe debt from me. Unfortunately, despite the law, Pro Collect Inc. are still engrossed in these illegal collection tactics.
I called your business, I carefully explained the whole situation to your employee, and she said, you people never do right. You people? This phrase has long been used as an interpersonal generalization toward one culture. It has become known as a XXXX sobriquet that targeted African-Americans only.
This XXXX has manifested itself in terms of individual behavior at Pro Collect Inc., and XXXX XXXXXXXX XXXX through hate with institutional behavior. This racism is propagated and publicized under the expert tutelage of XXXX XXXX & CEO XXXX XXXX, the overseers at Pro Collect Inc. This is a classic move of evil. However, one characteristic of evil, it contains a seed of its own destruction.
I decided to bring this tragedy of injustice up this week for a reason. This week we are celebrating XXXX XXXX XXXX birthday, and this is coinciding with the boycott my uncle is planning against XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Georgia. Furthermore, injustice anywhere is a threat to justice everywhere.
I thank XXXX and give Him the praises by allowing my uncle to be a lifelong member, and a vice-president of the N.A.C.C.P. I am letting you know XXXX XXXX & CEO XXXX XXXX. We have reached out to XXXX XXXX with XXXX, Petition Online, XXXX. We will live stream the boycott through XXXX, and XXXX. I will let the world know Pro Collect Inc. had two years to right this wrong, or square this circle, and you stubbornly didnt, and you stubbornly wont.
I will leave you with a quote from XXXX XXXX XXXX XXXX XXXX, Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity ( XXXX, XXXX ). It is XXXX and the ghost of XXXX XXXX is alive and well.
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| 01/14/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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TO : XXXX XXXX & CEO/President XXXX XXXX Pro Collect/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Cc : XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, New York XXXX Cc : XXXX
XXXX XXXX XXXX XXXX. XXXX XXXX XXXX MD XXXX FROM : XXXX XXXX EMAIL : XXXX REF : Frivolous and Criminal Lawsuit DATE : XX/XX/XXXX Sir/Madam As a child of XXXX, as a young Veteran, as a XXXX XXXX Family Member, I must tell you your company received the wrong complaint. This is the complaint you all should have received. My uncle assisted me in this illegitimate, and unlawful collection predicament. He sent the complaint to the wrong company when it justly belongs to your unprofessional company.
My uncle got involved when he found out Pro Collection Inc. employee made an ethnically prejudiced assertion to me when I called your business. Just like you are sending me paperwork vis -- vis my lease. I am sending you a copy of my lease I signed with another apartment complex when I left XXXX.
These two leases crossed each other after I gave XXXX my thirty days notice on the XX/XX/XXXX. I moved out two-week early. I even gave XXXX a copy of my new lease where I presently reside. Before you make shiftless extortions about a situation you scarcely know about, I can only educate you to be cautious. You agreed with XXXX on a lie without examining the facts maam, knowing those past employees are long gone.
It seems to me, Pro Collect Inc. and XXXX need a human behavior course, and some racially sensitive training to comprehend mere mortals intelligently, and temperament. Since you do not have evidence to support your falsehood. I will help you out. First, my work schedule would not permit me to move during business hours. I asked XXXX XXXX XXXX what should I do with the keys after hours. She instructed me where to put them, and I put them exactly where I was told.
I left a message that night on the voicemail letting her know I did exactly what she instructed me to do. She never returned my call. I thought everything was fine. When I finally heard something about this incidence, I got a letter from Municipal Court that was forwarded to my new address. By that time, the court date, and the appeal process had passed.
This begs more questions than answers. I called XXXX again to let her know that I have been gone from there for a while. She stated, they couldnt locate the key. I refreshed her memory regarding our conversation. She told me to hold on. When she came back to the phone after ten minutes or so, she said she found the keys and apologized. I asked her about the court situation.
She told me not to worry and she would take care of it. I should have worried after looking back in regretful reflection. I got sued for {$2000.00} in court for KEYS I returned. I dont owe any money to XXXX. Why would I stay there when I had moved into another apartment complex? The XXXX of you maam to labor me as such, and corrupted my credit file where I can not get my V.A. loan.
Evidently, this is an illegal sham with malicious forethought, or XXXX has some very bad bookkeeping problems. Either one leads me to believe that your collection company and XXXX are practicing a sense of criminality mixed with malevolent and foul intentions. However, these are the trickery and the foolery a leasing office plays with tenants.
Especially, when they have the backing of a ruthless collection company that has frightening intentions to degrade and besmirched an innocent Veteran/XXXX XXXX Family Member under the faade of fair collection practices.
Maam, you are more than uninformed, you are twisting the law as it stands. This makes you extremely dangerous! The federal Fair Debt Collection Practices Act ( FDCPA ) governs the behavior of debt collectors and debt collection agencies. It places limits on what you can do, or can not do in collecting a no owe debt from me. Unfortunately, despite the law, Pro Collect Inc. are still engrossed in these illegal collection tactics.
I called your business, I carefully explained the whole situation to your employee, and she said, you people never do right. You people? This phrase has long been used as an interpersonal generalization toward one culture. It has become known as a XXXX sobriquet that targeted XXXX-Americans only.
This racism has manifested itself in terms of individual behavior at Pro Collect Inc., and XXXX XXXX XXXX through hate with institutional behavior. This racism is propagated and publicized under the expert tutelage of XXXX XXXX & CEO XXXX XXXX, the overseers at Pro Collect Inc. This is a classic move of evil. However, one characteristic of evil, it contains a seed of its own destruction.
I decided to bring this tragedy of injustice up this week for a reason. This week we are celebrating XXXX XXXX XXXX birthday, and this is coinciding with the boycott my uncle is planning against XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Georgia. Furthermore, injustice anywhere is a threat to justice everywhere.
I thank XXXX and give Him the praises by allowing my uncle to be a lifelong member, and a vice-president of the XXXX I am letting you know XXXX XXXX & CEO XXXX XXXX. We have reached out to XXXX XXXX with XXXX, XXXX XXXX, XXXX. We will live stream the boycott through XXXX, and XXXX. I will let the world know Pro Collect Inc. had two years to right this wrong, or square this circle, and you stubbornly didnt, and you stubbornly wont.
I will leave you with a quote from XXXX XXXX XXXX XXXX XXXX, Nothing in all the world is more dangerous than sincere ignorance and conscientious stupidity ( XXXX, XX/XX/XXXX ). It is XX/XX/XXXX and the ghost of XXXX XXXX is alive and well.
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| 07/20/2022 |
Yes |
- Debt collection
- I do not know
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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Hello, Here is my concern ; I had a lease agreement with XXXX XXXXXXXX XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX. We moved out at the end of our lease agreement, giving a proper 60 day notice to management, and fulfilling all of our financial obligations. We never heard again from XXXX XXXXXXXX XXXX
In XX/XX/XXXX I became aware that XXXX XXXXXXXX XXXX XXXX had open a collection debt account in XX/XX/XXXX for the amount of {$560.00}. That is 7 months later from our lease agreement coming to an end. In that time frame they never attempted to notify and let us know there was a pending balance in our account. Nor sent us a balance statement showing the amount due. Nor gave us the opportunity to dispute such balance. In XXXX, XXXX, PROCOLLECT , INC, took over the debt in the amount of {$560.00}. I finally became aware of this debt because I checked my credit report in XXXX XXXX. In XX/XX/XXXX I went to talk to XXXXXXXX XXXX XXXX to request an itemized statement that could give me more information about the {$560.00} balance. However, the new management mentioned they had just bought the XXXXXXXX XXXX XXXX from XXXX XXXX XXXX therefore, they had no records from previous tenants. They recommended for me to contact XXXX XXXX or PROCOLLECT , INC to request the information to verify the debt.
In XXXX XXXX I submitted my first request to XXXX XXXX through their customer service email XXXX and XXXX, to receive additional information in regards to the {$560.00} balance, requesting an itemized statement to verify debt. - NO RESPONSE FROM THEM.
Also in XX/XX/XXXX I submitted my first request to PROCOLLECT , INC through their Consumer Inquiries Online Portal, to receive additional information in regards to the {$560.00} balance, requesting an itemized statement to verify debt. - NO RESPONSE FROM THEM.
XX/XX/XXXX, since I didnt hear back from XXXX XXXX nor XXXX XXXX, I submitted my first dispute through XXXX XXXX XXXX 45 days later the dispute results showed the collection account had been " UPDATED '' by PROCOLLECT INC, with no additional information provided. Since XXXXXXXX XXXX could not tell me any information in regards to the itemized balance statement I had requested, I submitted a dispute through XXXX on XX/XX/XXXX. By XX/XX/XXXX Experian Results showed that XXXX XXXX, certified XXXX that the information about the {$560.00} is accurate. Therefore item was not changed or removed from my credit report. So since XXXX certified the information but I still did not have an itemized balance statement, I attempted, for a second time, to contact PROCOLLECT INC to get an itemized balance statement that could show me detail charges of the {$560.00} owed to XXXX XXXXXXXX XXXX I submitted a second letter to them on XXXX XXXX through their customer service email XXXX. Again I asked for their assistance to supply an itemized balance statement and additional information on the account. I provided my PROCOLLECT Account Information, in addition to my mail address, email address, and phone number hoping someone would get in touch and provide the information I was requesting. - as of today XX/XX/XXXX I have not received a response from PROCOLLECT.
In XX/XX/XXXX I also sent a second letter to XXXX XXXX asking for their assistance to supply an itemized balance statement and additional information on the account. I provided all the information I knew about the account and lease agreement, in addition to my personal contact information, mail address, email address, and phone number. As of today XX/XX/XXXX I have not heard from XXXX XXXX
I've provided XXXX with all the requests letters I have sent to XXXX XXXX, PROCOLLECT INC, and XXXXXXXX XXXX XXXX XXXX XXXX, trying to show I'm trying to make contact with PROCOLLECT INC and get the information I feel is within my rights to request from them, as simple as an itemized balanced statement showing the detailed charges of why XXXX XXXXXXXX XXXX processed a debt against my account 7 months later after we moved out, and no attempt to notify us about this balance. I find very interesting and frustrating that PROCOLLECT INC does respond to XXXX request but they are not responding to my requests.
I find extremely out of the ordinary that a Collections company, usually known for calling you non-stop and sending you letters to collect payment etc. has not attempted to contact me once. I have provided them with my mail address, phone number, email address through different public communication channels and I have not received not even a notice to collect debt.
All I'm asking from the Consumer Financial Protection Bureau ( CFPB ) is to look into this request, that is within my rights, to request an itemized balanced statement to verify the debt posted on my credit report. If either PROCOLLECT INC or XXXXXXXX XXXX XXXX can provide this item and it turns out that I legitimately owe this amount, I will be happy to take care of it and pay it in full. All I want is proof and justice. I sincerely hope the CFPB is able to help. At this point I'm not sure what else to do to take care of this issue.
Here is the contact information I have about each company.
Original Creditor : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, COLORADO XXXX XXXX : ( XXXX ) XXXX Fax : ( XXXX ) XXXX Email : XXXX Texas XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX XXXX : ( XXXX ) XXXX Current Debt Collector : Procollect , Inc .
XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, Texas XXXX XXXX XXXX : XXXX or XXXX Fax : XXXX Correspondence to XXXX : XXXX Current Management at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, Texas XXXX XXXX ( XXXX ) XXXX
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| 10/14/2022 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
Servicemember |
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Account # : XXXX and XXXX This company has reached out to me through phone contact several times despite explicitly stating I do not consent to them using my number, keeping it on file, or continuing to contact me through phone methods whatsoever.
The accounts are listed in the above however if those account numbers are incorrect, I have never received any valid documentation to even confirm I owe this, let alone anything with the account number. I have been reaching out for a number of months to dispute said account and was even told the paperwork I asked for was mailed to my address, which it has not been, to confirm whether this is correct. It was ONLY in the process of attempting to apply to a new complex, I was even advised IN THE FIRST PLACE a collections on my account was preventing my acceptance. Upon my research, I found TWO different charges for different amounts from the same debt company claiming I was several months in derogatory status for an account that went to collections in XXXX of XXXX for the SAME LOCATION for a combined amount of XXXX. Not only was I not contacted by the original creditor which was a college apartment leasing office about their attempts to collect despite it being in XXXX of XXXX when I left while contesting my renewal for the next year ( XX/XX/XXXX to XXXX ) which was verbally told to me would be an option because of XXXX affect on campus AND my own orders to vacate to a military base, the balance was sent to the collections agency in XXXX of XXXX from what my credit is reporting and marked as delinquent from then on despite not even being when the initial contact would have ended and without any notification whatsoever. I contested the original two balances with XXXX and the smaller balance was removed entirely, but the larger one was kept claiming it could not be removed because of validation despite never receiving any actual documentation at any point in the last TWO whatsoever. I attempted to contact the company directly via email AND phone call and was given no information because I could not provide an account number, and then was spoken over rudely when simply trying to state I did want to file a dispute and had not EVER received any information about the debt despite never receiving any correspondence that had said information or even being notified of said debt with even phone calls from this agency or the original creditor. There was attached proof of my successful dispute to a XXXX XXXX as well as the federal Credit Bureau reporting agency because of the invalid amount as well as no notification of balance considering there is a major discrepancy in dates and information as well as my attempt to contact the office and receiving no help or information despite having no idea who this company is, the balance, the validity, or ever even being told I could dispute it at any point in the last almost two years. I was also informed by the company I would receive written documentation proving this debt is valid and legal however I have not received this either. It has been over 30 days since I received communication and at this point, I will plainly state that this debt is invalid or fraudulent and needs to be addressed as there has been no proof, no documentation, no communication, or anything even proving there is a debt let alone one for such an egregious amount.
Attached is also the proof of my credit disputes, my marriage, military dependent status, and the debt only being marked for dates after my confirmed vacancy, orders confirming military move was set after the renewal was signed of which I have not received a copy as well as the point that I am still well within rights to break said renewal since the office was already notified of my military status as well as verbal confirmation with the office before XX/XX/XXXX of my departure, proof of my military spouse being on said lease as a guarantor and even expressing their financial support meaning the documentation was provided to the office. The very same documentation they claimed to never be provided despite my spouse being listed as a guarantor on the lease. There is also proof the complex was inappropriately charging late fees during the rental moratorium period in the year XXXX, bringing the balance to an exorbitant amount despite explicit XXXX rental legislation halting the collection of rental late fees as sent by the company itself. Written status of my movement from the unit was sent to the office in this time which they never confirmed the receipt of and the apartment complex was aware of my pending vacancy as they were contacted as a leasing reference for the next unit and if necessary, proof of this can also be provided they were notified in XXXX and XX/XX/XXXX of my pending vacancy. * ( War and National Defense Servicemembers Civil Relief Act, 50 App. U.S.C.A. 501 and following. ) You must be part of the " uniformed services, '' which includes the armed forces, commissioned corps of the XXXX XXXX and XXXX XXXX ( XXXX ), commissioned corps of the XXXX XXXX XXXX, and the activated XXXX XXXX is the statute for me to locate. It is not on me if the office was negligent in maintaining records of my departure during the epidemic, but this information had been provided both to the college and the complex in XXXX, before the renewal was signed with my addition on the orders coming in XX/XX/XXXX.
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| 10/17/2021 |
Yes |
- Debt collection
- I do not know
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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In XXXX my wife at the time and I were in the process of separation / divorcing. She abandoned the lease of our apartment for XXXX XXXX without authorization ( She was not signed off on the lease ; her name was still on the lease ), and she refused to pay her portion of the rent.
I pleaded with the apartment manager, and insisted in earnest that I neither had the money to pay for the full sum of rent, nor the ability to keep up on it. I offered the apartment manager at that time my half of the rent if they could take me off the lease and I was refused. I offered to do a payment plan they could put into writing, and was refused.
Our rent was approximately {$1600.00}. Even after I explained the circumstance to the Apartment manager, and pleaded to work out a payment plan, I was refused, and so I moved out to avoid tacking on further charges... which they continued to do to the point where my account went to collections at {$2300.00}, which is an absurd sum. The penalties tacked onto the original amount owed are feverishly high.
In XXXX, I was at the time a thirty-eight year old father, attending to three ( 3 ) children, one of which ( my eldest daughter ) is not biologically mine ( but is STILL my daughter ), while their mother moved out, and into the employee housing at her place of work. She abandoned the lease, and our children, and when I couldn't afford to pay the rent, and utilities on my wages alone, I had to find a place where my children and I could take up temporary residence... and I did.
Within six months I had a stable apartment for my children and I, and have since. I recognize that these details appear to be unimportant, but to be clear : had I the money to attend to this specific debt, it would already have been paid.
I recently purchased use of the XXXX XXXX XXXX with the intent to pay down my debts, and discovered that ProCollect held this debt, that it was as high as it was, and that they had the debt listed as an INDIVIDUAL ACCOUNT! I could not believe it. The debt is a shared debt between my ex-wife and I.
XX/XX/XXXX I contacted the debt collector, ProCollect, and explained the circumstances, and stated factually that I was willing to work with them in order to pay the debt I owned. The agent I spoke with informed me that they sent a letter to me in an attempt to settle the debt, and because I ignored the letter, I had to pay the entirety of that amount right then and there on the telephone, and she began rattling off all of the forms of payment they were willing to accept.
When she was finished, I explained to her again that I did not have the entirety of the debt amount, and that I NEVER once received mail, correspondence, phone calls, or attempts to gain my attention at ANY time concerning this debt, and that my call was right now an attempt to settle the debt. I requested they be willing to send me a settlement letter in the mail, and was refused outright. I offered to pay {$1000.00} right then and there on the phone, and I was refused.
The agent stated that that three years has passed since I incurred the debt, and I corrected her that this was not an individual debt, that this debt was mutually between my ex-wife and I. She ignored my statement. She repeated herself, and explained that that ProCollect had already attempted to reach a settlement of the debt with me, and that I never answered. I explained again that at no time whatsoever did I EVER receive a letter or any form of attempt at communication by mail, or phone, or any means of communication, and that I was willing to work with them.
She simply maintained her position, repeating ProCollect had attempted to contact me, and that the debt is already three years old and three years is a long time, and started rattling off the forms of payment I could use to pay the account down in full.
I remained as polite and professional as I could be, and repeated that I did not have the money to pay the debt down in full, that I was not the sole owner of the debt, and that I was TRYING to form a settlement with them and they continued to refuse my offer.
In a fair world, the debt should be no more than the rent I owed when my estranged wife abandoned the apartment without getting her name off the lease ... and of that sum, {$1600.00}, I would gladly pay half of that ( {$820.00} ). I know the world 's not fair, and that they're not going to work with me at such a low settlement, but I am willing to work with them. I have also challenged their collections on my credit report, because it lists me as the individual owner of this debt, and even when I explained it to them, they ignored it.
When the agent finally understood my having to repeat that I did not have enough money in that moment to pay off the debt, she threatened me that she was going to mark down that I " refused to pay ''.
I explained again that I wasn't REFUSING to pay, and that the language " refused to pay '' used was detrimental to my credit report as I was already attempting to work with them to fix this. Their refusal to work with me, as well as the untruth that they'd attempted to settle the debt with me in the past became the roadblock where I was unable to pay the full price down, and they were unwilling to accept my offer.
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| 03/22/2023 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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To whom may concern, XX/XX/XXXX I have a collection of {$14000.00} that is showing up on my credit report which is preventing me from being able to lease a new home. For the last few years, Ive been renting rooms with private owners and working with a credit counselor to get the debt removed off of my credit permanently by sending letters to the collection agency Procollect , Inc requesting a copy of the lease agreement. I then began to receive constant phone calls from their company number XXXX XXXX XXXX XXXX trying to engage in a conversation about paying the debt in full amount. The repetition of phone calls began to become quite disturbing because their deliverance wasn't friendly or provided customer service ; It felt more like harassment directed to the person at the called number which was myself. Its also very embarrassing for an agent representing Procollect , Inc to inform me that until make a payment to them that my credit was going to suffer, and that they do not have a copy of the lease on file. Theyre just looking to collect the debt and to get any further information would be to contact the leasing company XXXX XXXX XXXX in order to retrieve help.
Back in XX/XX/XXXX I contacted the XXXX XXXX XXXX and spoke with the leasing agent XXXX XXXX who informed me that the current property owners were called XXXX XXXX XXXX whom recently bought the apartments from the previous company XXXX XXXX XXXX who bought rental leasing company from XXXX XXXX.
I have reached out to each of the following leasing companies listed above seeking help to retrieve a copy of the lease but not one company has my information among their files. However, due to not having this form I am unable to retrieve the government 's assistance with the COVID REIMBURSEMENT PROGRAM because I can not provide all their required documents to receive help. Ive filed disputes online, sent emails, and mailed off letters of dispute to all three major credit bureaus seeking help to remove the debt. Below Ive attached a pasted copy of the dispute letter sent to the following XXXX, XXXX, and XXXX several times and still haven't received a response nor has it been removed from either of the participating parties.
In closing, I'd really like to get this situation handled within the most positive and convenient way possible without having to go through the legal route. Id humbly appreciate some results because this is a major inconvenience upon my behalf.
Thank you in advance.
-- ->Dispute Letter MailedXXXX -- -- Procollect , Inc .
XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX RE : VALIDATION OF ACCOUNT Account # : To Whom It May Concern, I neither affirm, nor deny this purported debt. You claim I owe your company {$14000.00}.
This letter is being sent to you in response to an entry made on my Credit Report dated XX/XX/XXXX. Please be advised that this is not a refusal to pay the debt, but a notice sent pursuant to the Fair Debt Collection Practices Act, 1 : USC 1692g Sec 809 ( b ) that your claim that I owe you money is disputed, and validation is requested.
Under the Fair Debt Collections Practices Act, I have the right to request validation of the debt you say I owe you. I am requesting proof that I am the correct party, and there is some contractual obligation which is binding on me to pay this debt. This is NOT a request for verification via XXXX or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section of the Fair Debt Collection Practices Act.
Reporting inaccurate and unsubstantiated information to a credit reporting agency may constitute fraud under federal law. Compliance with this request is required under the laws of state and federal statutes.
Debt validation includes the following : Who was the original creditor on this account, and what was the account number?
What was the original amount owed? Please provide a complete payment history, starting with the original creditor.
Please provide me documentation that indicates that I agreed to pay someone this sum of money.
What was the original date of delinquency for this account?
Agreement that grants you the authority to collect on this alleged debt, or proof of acquisition by assignment.
What did you pay for this account, and how did you calculate the current amount owed?
I require compliance with the terms and conditions of this letter within 30 days of your certified receipt, or a complete removal from my credit profile, in writing, of your claim. In the event of noncompliance, I reserve the right to file charges and/or complaints with the FTC, and appropriate county, state, and federal authorities. I also hereby reserve my right to take private civil action against your company to recover damages.
In addition, the Fair Credit Reporting Act states that while this item is being investigated you must indicate to the bureau that the account is under dispute and will remove/cease from reporting this information to the Credit Reporting Agency until full validation has been completed.
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| 10/11/2017 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Procollect is worse than an extortionist! After reviewing my report, it has a debt in collections that I was NEVER informed about until XXXX which is 2 years as of now. XX/XX/XXXX, I sent a XXXX letter, but received an offered to pay a 50 % in XX/XX/XXXX. After I received the pay 50 % in XXXX, I called to remove because it is invalid and I didnt receive any validation letter. I told the lady in XXXX, I sent a validation letter, she said they sent it but they only sent a pay 50 % letter. She then said I couldnt even accept 50 % offer, I HAVE TO pay the full amount THAT DAY. They are also reporting XX/XX/XXXX the date of the 1st delinquency, WRONG. Tried to let her know that this lease was terminate for safety issues. She said she could no longer help me, I was refusing to pay and hung up. In XXXX, sent another letter for validation ( confirmed received XXXX but I have not received. XX/XX/XXXX, I contacted once again. Spoke to the foulest, impolite, bad mannered XXXX XXXX. Calling to resolve a debt. I tried to explain to XXXX XXXX that the property manager and I, agreed in front of the authorities at the time of departure due to safety and security issues. What did I need to provide because termination was via email after a verbal agreement. I couldnt finish, she interrupted I DONT CARE ABOUT YOU SAFETY OR SECURITY, you can go back to the client but they will refer you right back to us. If its your lease, its yours. Im marking this for refusal to pay & hung up. I tried to call again. Maybe a new rep is polite. I called again. I spoke with callous, impolite XXXX XXXX. I tried to inform her that it was agreed on via email but she stated I had to have a lease showing a zero balance. The authorities were involved and I wanted to ensure what I had on file was enough. All dates per information I have reflect around the same dates. All were involved because of the living condition issues since I moved in, by the time my car was vandalized every water facet had XXXX surfacing and flooding the kitchen and bathroom. XXXX then said oh yeah well HONEY I cant help you, thats a personal problem that I could CARELESS ABOUT, if you cant prove it then you owe the debt and YOUR REFUSING PAYMENT, I no longer have anything to say to you. Why it took two years and a validation letter before I received anything, to be aware. Her answer, I am placing you on hold, your refusing to pay. Please have them submit the calls to prove that complaints are REAL. Once again no help but I called again. XXXX XXXX, I inform him about the rude reps and I just want to know what I needed to provide to them that was sufficient enough. He then stated that he could not help me, demanded a payment in XXXX days, in full {$640.00}. When I sent validation letter in XX/XX/XXXX, I only received a pay 50 % letter in XXXX. He said they sent the validation letter but when? Ive been trying to resolve this for 5 months, NO HELP. The property manager is no longer there but I will try to have them confirm. XXXX XXXX says the same thing as XXXX XXXX " You can call them but they will send you back to me '' Again, really! How can a company who has NEVER contacted me, and Ive been the one initiating resolving this matter now refuse to just simply consider that the debt may be in error, only will note " REFUSAL TO PAY '' & intimidate the consumer by telling them you have 3 days to pay OR ELSE! He said wasnt concerned with anything I had, he will only take another signed lease, I sighed the lease and I have to pay PERIOD. If theyre referring the info that we provide to their clients for review, then why cant we? Where is the customer service? I also received an email per Procollect and they recalled the email and I no longer have it.
In accordance with Fair Credit Reporting Act Section FCRA 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of the request concerning the accounts that you are reporting in my credit report. Please send me copies of the documents that you have reporting on my credit report that were used to validate accuracy of physical records of the accounts listed on file of original signed account or contract from any account posted on my record. I am also requesting a copy of the agreement/contract with wet ink signature, a copy of the accounting records and a copy of the process used to validate the mention debt. I have never had a lease contract with Procollect but XXXX Apartments terminated my lease. They stated that I owe two months rent but the balance is {$640.00} and rent charges were {$520.00}. My remaining balance should have reflected a total of XXXX plus the additional charges. This is false.I am following up w/ XXXX XXXX, Texas & NC attorney general 's office, FTC , CFPB, and anybody else to complain about its rude, unprofessional, insensitive employees and extortionist business practices. They will not honor my dispute and they are maliciously reporting accounts to the credit bureaus. They are bullies.
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| 06/23/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Back on XX/XX/XXXX, I filed a complaint against Procollect Inc because I had been trying to get a hold of them to dispute a collection that wasn't mine. I let you guys know that I had disputed multiple times with the credit bureaus as well as with Procollect. Not once did I ever receive any notification, or any paperwork on this supposedly owed bill.
I spent a good year trying to get them to validate this debt. Not only did they never validate this debt, but when I and a representative of mine tried calling them, they refused to speak with us. I filed a complaint through your portal against them, and they simply responded by saying I owed {$260.00} and that they had supposedly mailed me proof back on XX/XX/XXXX. I never received any paperwork from Procollect and that is why I spent a whole year trying to fight them and to get them to provide me proof. I even received a response via your portal that I could contact XXXX XXXX, directly @ XXXX ext XXXX.
I went ahead and tried numerous times over several months back in XXXX. I was never able to get a hold of this supposed XXXX, and she never returned my calls after XXXX months. By XX/XX/XXXX, I went back to my representative who tried helping me the first time, and we attempted to contact Procollect once more. He submitted a power of attorney to fax # XXXX that same day. By XX/XX/XXXX, they tried reaching Procollect once more, and this time they reached a Procollect rep who said they needed to contact XXXX XXXX via email at XXXX because their collectors could not open up this account. By XX/XX/XXXX, no response had ever been received by my representatives, so they reached out to Procollect again by phone. Procollect said once more that they could not open up the account.
After a few more tries, I decided to re-dispute the account with the credit bureaus. If Procollect can't open up the account, can't speak to us about it, and still has not provided any paperwork on this, then how can they legitimately claim I owe them money? Furthermore, this XXXX either doesn't exist, or is purposefully ignoring my communication attempts. How can they simply state in their response to my complaint through your portal that this debt is valid and to contact them but then still never provide any proof or address me when I call them at the numbers they provided?
I had given up on this account since I was getting nowhere with it and even if I wanted to pay it, which I didn't, I couldn't because Procollect couldn't even find the XXXX thing or open up the account to speak to me about it. I waited for about a year, but sure enough, in the back of my head this was still bothering me. On XX/XX/XXXX of XXXX, I decided to try and call Procollect to see if they would be willing to remove the account from my report due to it's highly disputed nature once I paid it, but even that ran into a brick wall. That same day, a collector said they wanted me to send an email to XXXX XXXX for account no. XXXX. I demanded to just be able to speak to a collector who could accept payment for a deletion, but they hung up on me. I tried calling again, but again, they hung up on me when I tried to get them to simply accept a payment as they were adamant I had to contact XXXX XXXX. I went ahead and sent an e-mail to XXXX XXXX asking to pay for deletion the account.
A month later, and still no response from XXXX XXXX. I finally had enough, and I tried disputing the account once more with the XXXX credit bureaus on XXXX. As of this day, the account is still on my credit report, and there is a comment saying it's been verified, but it never has been. A simple response saying I owe money without any actual itemized validation or verification is not proof of anything especially when I have been requesting this document for years. No contract, no account ledger, no itemized statement, no invoice, no proof I ever received a collection notice, no anything. I am filing this complaint to you again, because I need you to know what Procollect is doing. On top of lying to you in their response to me, they are still treating me unfairly and attempting to collect a debt which is not owed. XXXX never answered or returned my calls, XXXX XXXX never answered or returned my e-mails, the collectors can't talk to me, they can't even open up the account, they hang up on me, they don't accept my payments. What else am I supposed to do? This is beyond insane and meanwhile I am the one who is suffering credit consequences and damages to my credit.
I really would like for you to point your scope at this collection agency as you now know that they don't even do what they say they will do in their responses to complaints via your portal. They are still acting shamelessly, and if they are doing this to me, who else are they doing this to?
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| 09/06/2019 |
Yes |
- Debt collection
- I do not know
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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1. Debt collection, about the move-out charge for bed 2. I solved the issues with the rental company before already, but they keep letting debt collector contact me for the money, and now they denied we solved the issue before.
3. Dear CFPB : Thank you so much for taking the time to read all those and helping me.
Two years ago, I lived in XXXX XXXX at XXXX XXXX : XXXX XXXX XXXX, XXXX XXXX, PA XXXX, XXXX XXXX- three bedrooms house. During the staying, I switched houses in between, so I lived in two furnished houses with this company for around two years and never had any late, missing payment or damage ever.
When I ended the final lease with XXXX XXXX on XX/XX/XXXX, after I graduate. 5 days later, my sublease started to enter the house on XXXX XXXX ( my roommate left the door open for them to enter no matte when they officially move in ). They removed the bed from the room to the living room because they have their own bed ( I revisit the house on XXXX and lived in my friends room XXXX for one night, so I saw with my own eyes, the bed was good downstairs ).
My room was supposed to be inspected before the sublease move in. When new people move in, new people and company will do inspection together as well. I did not receive any notifications about any damage charges after I moved out and before the sublease moved in. So I assumed there were no damages. But around one to two weeks after the sublease moved in, I received an email from the office, saying there was a {$120.00} damage charge on the bed with photo token sent after sublease moved in for weeks already. If the damage was caused by me, they could find out during inspections and send to me during the inspection period. But the damage was reported to me after other people moved in already and after all the previous inspection period past. Therefore, I called the office about it, the office said it didnt make sense, not to worry, they will take care. So I didnt worry, trusted them, didnt ask any emails to confirm and let it go.
Around XX/XX/XXXX XX/XX/XXXX ( dont remember when ) I keep getting debt collectors phone calls to ask me for this money ( at this time its not on my credit record ). I was shocked. So I called the office again for the situation and the collector issues, the girl who picked up my phone put me on hold talking to the higher manager, and then tell me not to worry again, they will contact the debt collector about it, might take some time but they will handle it. I should remember her name and ask her to send me a confirmation email but I didnt. XXXX me This XXXX I saw my FICO score started to drop for the reason of the presence of derogatory public collection. I thought they need some time for FICO to take it down and my father past away so I was busy handling my family and myself, didnt keep tracking the progress. But now the note is still there, so I feel there is something wrong. I called XXXX XXXX again today, this time was different girl picked up my phone, denied I solved the issue with them before, asked me for writings from office to prove and saying I have to deal with the debt collector, once they hand the case to collector, it is out of their hand and refuse to discuss the damage issues with me.
I have XXXX credit cards for years with perfect records, my highest FICO score was above 800 for months. Rented a few apartments, never late or miss any payment. If I should pay, I will never refuse to pay. If it was not them told me I don't need to worry, I won't let any payment be this late to show on my credit record. I paid everything for my life for the amount much greater than this {$120.00}. I have no reasons to delay any payment for two years I am always XXXX student in school, been on XXXXXXXX XXXX for the entire college. I promise with my own life that it was not me causing the damages in the first place, and I didnt mean to delay or avoid any payments. Everything I said above is the whole truth and nothing but the truth. Despite my daily life is ruined by hundreds of phone calls from a debt collector, my credit history is ruined because of it. I am so worried that my future will be negative impacted by this because I know how important a perfect credit history is. Its the first time I face such a situation ; I really dont know what to do now. Please help me.
No matter what, thank you so much for everything. I sincerely appreciate all your time and helps.
Sincerely yours, 4. XXXX at XXXX XXXX Address:XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX Phone : ( XXXX ) XXXX 5. Don't know I am bad at names ; I didnt deliberately remember or write down their names who talked to me. I am so so sorry.
Debt collector : PROCOLLECT , INC Phone Number : ( XXXX ) XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX
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| 08/21/2018 |
Yes |
- Debt collection
- Other debt
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- Communication tactics
- You told them to stop contacting you, but they keep trying
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Web |
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Subject : Assistance to deal with landlord / XXXX XXXX agency 's harassment, coercion and threats.
Dear XXXX XXXX XXXX XXXX : We are in urgent need for assistance from your agency to deal with a series of harassment calls and fraudulent, derogatory credit reports that I and my daughter have been facing from the debt collections company, ProCollect Inc, XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, TX XXXX ( XXXX ) XXXX.
We need your help to resolve this issue since our position is very clear on this subject and we have communicated the same, repeatedly to XXXX XXXX XXXX as well as the debt collector agency listed above. The frequency of harassment calls have increased ever since we filed disputes with the credit bureaus and obviously since they are a hired agency, they have no interest in learning about the facts of the case.
The facts are as follows : a ) TENANT IN COLLEGE STUDENT HOUSING : My daughter was a college student at XXXX XXXX XXXX XXXX University and rented an apartment with another student at XXXX XXXX, Texas at XXXX XXXX XXXX. I co-signed the lease ( XX/XX/XXXX - XX/XX/XXXX ) as a 3rd party guarantor.
b ) The rent was diligently paid on-time by my daughter and the apartment was well kept and fine till XX/XX/XXXX. Even XXXX XXXX XXXX will testify to that fact.
c ) My daughter 's roommate ( another tenant ) had allowed her brother to illegally stay in the all girl 's apartment from XX/XX/XXXX. He was not a legal renter at apartment and pretty much lived in the apartment which was leased out to the 2 girls only. It was very uncomfortable for my daughter and she repeatedly complained to the roommate and XXXX XXXX XXXX management from XX/XX/XXXX.
d ) NO ACTION TAKEN DESPITE REPEATED COMPLAINTS : XXXX XXXX XXXX local site management did nothing, except saying " we will look into this ''. The relationship between my daughter and her roommate deteriorated considerably as a result of the repeated complaints. The XXXX XXXX management were repeatedly asked to do something - they did nothing.
e ) ROBBERY & BREAK-IN : On XX/XX/XXXX, my daughter 's bedroom in the apartment was broken into, her laptop, purse and several items were stolen and a male sweatshirt was left on her bed as a warning. A police report was filed, Case # XXXX, XXXX XXXX, Texas and based on police recommendation that there could be a threat to my daughter from bodily harm, my daughter 's mother and I asked her to immediately vacate the apartment promptly.
f ) POLICE RECOMMENDATION : XXXX XXXX XXXX Police Department assigned detective, Detective XXXX, ( I can provide his contact number if needed ) to the case as well. My daughter immediately vacated the apartments, handed the keys to the local XXXX management, informed them of the police report and the break-in.
g ) ACTIONS TAKEN BY THE COMPANY : The landlord 's behavior was simply shocking - they were more concerned about rent money and lease, irrespective of what happened and their own negligence in evicting the illegal renter from the premises. Even though, the apartment was vacated on XX/XX/XXXX, she paid rent for the full month of XX/XX/XXXX and had to find a place to rent in the midst of the semester.
h ) XXXX XXXX XXXX management kept harassing my daughter with phone calls and emails about breaking her lease violations and insisted that she had to pay for the remaining 2 months rent ( $ XXXX/- total ), even though as landlords they failed to provide a safe, secure environment and despite knowing that it was because of their own inaction this situation had escalated between 2 roommates and an illegal male renter was comfortably occupying the place.
i ) XXXX XXXX XXXX management started harassing me for the lease violation and threatened to damage my credit as a guarantor. I warned them to keep away from my daughter as she was in the midst of her term exams. The emails and phone calls continued. I asked them to challenge us in a legal court, which they have refused.
j ) They hired a debt collections agency to harass us. We filed a detailed response to the debt collection agency, ProCollect about the situation but they could not be bothered about the police report, break-in and robbery. In XX/XX/XXXX, the debt collections agency filed a fraudulent derogatory report on our credit score with all major credit reporting agencies. The problem with these debt collection agencies is that they don't get paid if they are not successful in coercing consumers in paying, even though the debt may be fraudulent.
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| 05/08/2023 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
Servicemember |
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This is a completely false, fraudulent bill that the apartment complex, XXXX XXXX at XXXX, in which i voluntarily, and anxiously moved out of due to being completely uninhabitable because landlord refused to fix dangerous electrical wiring issues, along with from the day I moved in approximately 2 yrs ago now, the landlord refused to fix the heating and air-conditioning, so for months after repeatedly very nicely and respectfully asking them to fix these things and them even visually inspecting and knowing these issues were valid and true and making them fully aware i have a serious health condition known as XXXX, in which is directly triggered by overheating, and any severe weather conditions, and definitely can cause me dangerous XXXX and a high possibly of death from them. I have experienced many life altering siezures at that apartment directly because of them not caring and falsely wrongfully forcing me to suddenly move out because they knew they were in the wrong. The dangerous electrical wiring could've set my unit on fire. I have planned on bringing a major lawsuit against them for the uninhabitable living conditions, along with completely discriminating against me for my health condition and repeated asking to do what was right by fixing these dangerous life threatening issues and also listed in the OK landlord tenant Act of 1970. And due to them totally being cruel and trying to keep my belongings, in which they did and threw almost all of my entire belongings away after me begging them to let me move them out right away. Many of my belongings were stolen by thier property manager and maintenence crew. As public records indicate... I never owed them a penny and never had a judgment against me and I had paid them in full even though at court I was forced by them to quit my lease or be evicted. So I quit and case was dismissed and disposed. Then now for 2 yrs I've repeatedly disputed these 2 false huge bills they've ruined my credit with falsely and cost me severe hardships financially because I can not hardly get any loans now due to it. I couldn't even have my XXXX young children come there for thier visits due to these unhealthy living conditions. I can not get that year of important moments back with my son and daughter who weee only 4 and 7 years old. I was in that apartment approximately 7 or 8 months because I signed a year lease. Also I'm suing them for refusing to give me back my several hundreds of dollars deposit and I never tore up anything, and it was even kept immaculately clean even cleaner than when i movedin and the apartmentwasnt cleaned at all. I have all the pictures and emails and recordings to win my lawsuit, after I'll be waiting in a long line behind many other previous tenants from several yrs lined up come to find out with same type issues as mine. Also when I was trying to beg them to let me have my belongings from the moment I returned back there after court, they refused and locked me out illegally and locked my friend 's service dog intentionally inside with no power or water in extreme heat leaving him to die knowing that and laughing in my face about it while i was in tears begging them to open the door to get the dog out with me upset standing there. The 25 yr old property manager with inappropriate daily dress attire and unbrushed blue dyed hair, told me it wasn't her problem. I'm still in disbelief. Then she tried to get my uhaul towed off with me loading my belongings inside it same day. I've never encountered that level of evilness and hostility when I did absolutely nothing wrong to deserve it. I'm awaiting my day in court. I definitely need other tenants to be aware and steer clear of that place.Also, a couple of days after I had demanded my deposit back is when they created this wierd fake paper with a picture of standing in someone elses apartment with the manager purposefully making sure her face was cropped out of it standing beside some black trash bags harrasingly saying she was throwing out my belongings, but those bags were never mine or in my apartment when i returned in there! They lied about everything and worked very hard to try to cover it up, but did a horrible amature job lol. I solemnly will testify under oath on the Bible to God Himself to every word of this being accurate and true!
Thank you very much for listening to my complaint, and sincerely appreciate your time. Youve helped me alot just letting me finally tell about this. Thank you for your service! : )
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| 11/27/2023 |
Yes |
- Debt collection
- Rental debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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OVER 5-6 YEARS AGO MY EX-HUSBAND AND I RESIDED AT AN APARTMENT COMPLEX KNOWN AS XXXX XXXX ( WHICH IS LOCATED IN XXXX TX ) . THE MANAGEMENT COMPANY IS KNOWN AS XXXX XXXX XXXX. IN XX/XX/2019 MY EX-HUSBAND AND I SEPARATED. I HAD RECENTLY GIVEN BIRTH TO MY SON WHO WAS 6 MONTHS AT THE TIME OF THE SEPARATION. SHORTLY AFTER THE SEPARATION MY SON AND I WERE EVICTED. AN ESTIMATED BALANCE OF ALMOST {$4100.00} BECAME DUE. I WAS THEN INFORMED BY THE PROPERTY MANAGER THAT THE BALANCE HAD BEEN FORWARDED TO A DEBT COLLECTION COMPANY BY THE NAME OF " PROCOLLECT SERVICES ''. BEFORE MY SON AND I MOVED INTO OUR NEW APARTMENT AT ANOTHER COMMUNITY, I REACHED OUT TO PROCOLLECT TO SEE IF THEY WOULD SETTLE THE ACCOUNT FOR AROUND {$2000.00}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{$4000.00}. I INFORMED HER THAT I DID NOT HAVE CLOST TO {$2500.00} THAT DAY AND THAT I WAS CURRENTLY AT WORK ( IT WAS AROUND XXXX CST WHEN I CALLED ) I INFORMED HER THAT I COULD NOT GET {$2500.00} TO HER IN XXXX HOURS. HOWEVER, I DID INFORM HER THAT I HAD A TUITION REIMBURSEMENT IN THE AMOUNT OF {$1100.00} TO BE SENT TO MY ACCOUNT THE NEXT DAY AND THAT I COULD PAY THAT TOWARDS THE ACCOUNT. XXXX XXXX THEN STATED " NO '' SHE WOULD NOT TAKE THAT. SHE STATED THAT THE XXXX HAD TO BE PAID IN FULL AND THAT PAYMENTS WOULD NOT BE ACCEPTED. I CALLED THE NEXT DAY AND WAS ADVISED BY HER CO-SUPERVISOR " XXXX XXXX '' THAT THE SETTLEMENT WAS NO LONGER AVAILABLE AND THAT THE PAYMENT WAS DUE IN FULL. I ADVISED XXXX XXXX THAT I WANTED TO STILL PAY THE {$1100.00} TOWARDS THE FULL BALANCE AND HE ALSO STATED " NO ''. AFTER SPEAKING TO SEVERAL REPRESENTATIVES WHO REFUSED TO HELP ME, DISCONNECTED THE CALL REPEATEDLY IN MY FACE, SCREAMED AND STATED THAT THEY DO NOT CARE ABOUT OUR FINANCIAL STANDING I INFORMED ME THAT THEY LEFT ME WITH NO CHOICE BUT TO CONTACT THE PROPERTY MANAGER AGAIN AND INFORM THEM OF THEIR REFUSAL TO TAKE ANY PAYMENT FROM ME. AFTER REACHING OUT TO THE PROPERTY MANAGER SHE TOLD ME SHE WAS GOING TO REACH OUT TO HER SUPERVISOR. SHORTLY AFTER A FEW HOURS, THE PROPERTY MANAGER INFORMED ME THAT HER SUPERVISOR HAD ADVISED HER TO GET THE CONTRACT THAT PROCOLLECT HAS WITH XXXX XXXX OR THE MANAGEMENT COMPANY ( XXXX XXXX XXXX ). SHORTLY AFTER THE MANAGERS TRIED THREE TIMES TO GET THE CONTRACT PROCOLLECT REFUSED TO GIVE THE CONTRACT. CORPORATE THEN CONTACTED THE PROPERTY MANAGER AND HER SUPERVISOR AND MADE HER AWARE THAT THERE WAS NEVER A CONTRACT WITH PROCOLLECT AND XXXX XXXX OR XXXX XXXX. I THEN ADVISED THE ACCOUNTS PAYABLE MANAGER AND THE PROPERTY MANAGER THAT THE BALANCE IS NOW NULL AND VOID BECAUSE NOT ONLY DO THEY NOT HAVE AN CONTRACT WITH THIS COMPANY, BUT MY INFORMATION WAS GIVEN TO THEM ILLEGALLY, AND THAT THE REFUSAL FROM PROCOLLECT OVER 5 YEARS TO TAKE ANY PAYMENT FROM ME CANCELS THE DEBT AND IS NO LONGER OWED. A MANAGER THAT I SPOKE TO STATED THAT THE APARTMENT COMPLEX HAS A RELATIONSHIP WITH THE COLLECTION COMPANY BUT HAS NEVER HAD A CONTRACT. I ADVISED THEM THEM THAT THE TERM '' RELATIONSHIP '' WILL NOT HOLD UP IN A COURT OF LAW, AND THAT THE FACT THAT THEY DO NOT HAVE A " CONTRACT ' MAKES THIS ACCOUNT BALANCE VOID AND THAT PROCOLLECT DOES NOT HAVE RIGHTS TO COLLECT THIS BALANCE AND THEREFORE WILL HAVE TO BE REMOVED FROM ALL THREE OF MY CREDIT REPORTS. THE PROPERTY MANAGER, HER SUPERVISOR, AND THE ACCOUNTS PAYABLE MANAGER AGREED THAT SINCE THERE WAS NO CONTRACT PROCOLLECT COULD NOT COLLECT THE BALANCE AND WOULD HAVE TO REMOVE THE ACCOUNT FROM MY CREDIT REPORT.
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| 03/24/2023 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Late spring / early summer of XXXX a collection notice was received from ProCollect IncXXXX, a debt collection agency, for a debt owed to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, an electricity provider for {$270.00}.
I disputed the debt as I did not believe I owed any debt to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and did not believe I had an outstanding balance. I was educated on what the provider was, and was told documentation would be provided to substantiate the debt.
XX/XX/XXXX I received another letter from ProCollect, advising they were providing the documentation for the debt, and before confirming that I now agreed with the debt, advised that I needed to provide payment in full " immediately '' with the statement in the letter " To avoid further collection efforts, please forward payment in full by return mail immediately. ".
The documentation that was provided was a " Collections Notice '' that was supposedly sent to me on XX/XX/XXXX from XXXX XXXX. However it does not explain how the debt was created. Therefore, I contacted ProCollect and advised that I still didn't understand why I owed this debt, that I didn't believe I did. I explained that all of my payments were made through my electric company, XXXX XXXX XXXX ( XXXX ), and that I had a XXXX balance with them and had been consistently making payments. I was told that XXXX collected my payments, and then sent them to XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and I would need to contact them to obtain proof that I had paid the outstanding balance, for which I still didn't understand why I owed it.
I contacted XXXX and they did advise XXXX XXXX XXXX XXXX was a renewable energy provider and if under agreement with them for service, XXXX would collect the money and send it to XXXX XXXX. I was advised that they did not show any lapse in my payments, and that I no longer had service with XXXX XXXX.
I did not hear from ProCollect again until I received another collection letter on XX/XX/XXXX. This letter advised me I need to " ... get this debt paid as soon as possible so your credit is not impaired. Negative information on your credit report typically remains for seven ( 7 ) years after the original due date and may significantly affect your ability to : ( 1 ) Obtain additional credit ; ( 2 ) Obtain employment ; ( 3 ) Purchase a home or car; and ( 4 ) Qualify for an apartment rental. '' Understanding this is probably a scare tactic, but unsure if they will really take the action, and unwilling to pay for a debt I don't have a memory of, nor have I been provided proof to substantiate the debt, I called ProCollect to discuss.
Unfortunately, I didn't get the name of the person I spoke to, but I advised I had received the letter, but I was still disputing the debt. I requested the full documentation of the debt, not just a copy of a letter, to show that I owed the balance that had been placed in collections. I advised I was willing to pay the debt if it was proven that I owed it, but the documentation provided so far did not do so. I was told by the Collection Agent that my dispute didn't matter, and I needed to pay the debt. I was also told that it was my responsiblity to prove I didn't owe the debt, not their responsibility. I explained the collection agency was responsible for ensuring they are collecting on a valid debt, and to provide the adequate proof of the debt if disputed. The Collection Agent got frustrated and hung up on me.
After this frustrating call, I called XXXX again to determine if there was anything they could do to help me get this matter resolved, as I still am unsure if they are going to report the debt on my credit, an I would like to keep that from happening in case they do intend to report it. XXXX again confirmed that I did not have any outstanding balance, and was able to advise me the date the agreement with XXXX XXXX was stopped, XX/XX/XXXX. They emailed me a copy of the " drop letter '' which contains this information. Additionally, they agreed to email me the billing statements for my account from XX/XX/XXXX - End of XX/XX/XXXX. ( I have not yet received these in the mail ) Today, XX/XX/XXXX, I received a call from ProCollect regarding this debt. I advised this Collection Agent of my dispute, my request for full documentation to show I owe this balance. The call basically went the same way as the last one, and once again ended up with the Collection Agent hanging up on me.
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| 09/22/2023 |
Yes |
- Debt collection
- Rental debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
Servicemember |
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Correspondence over the phone with this horrible company XX/XX/XXXX I spoke with an agent at your office, and this is the receipt. This account was paid, removed and done in XXXX. EVERYONE has had this receipt and information for 2 years including the credit bureaus and the apartment complex.This is beyond inconvenient, YOU HAVE REPORTED THIS TO THE BUREAUS EVERY MONTH. I received a letter that my identity has been compromised and it happened at the same time you reported this account. If this is not removed from the credit bureaus within this week, I WILL BE REPORTING YOU TO THE BBB AND WILL REACH OUT TO LAWYER TO FILE A LAWSUIT AGAINST YOU FOR IDENTITY THEFT, FRAUD AND ILLEGALLY ACCESSING MY CREDIT.
XX/XX/XXXX This Account was paid, closed, removed, in XXXX. The last 8 months or so pro collect has been reporting this account as new and every month has sent it to the bureaus. My credit scored has been demolished because of this and because its an apartment its showing on any housing that I apply for. I received a letter saying that a company has illegally obtained my information and has my information. I have called multiple time. Filed a dispute for this same account 3 times and instead of fixing this issue they keep saying that this is valid. I have spoke with them and the feedback I am receiving is more concerned with me paying another {$3000.00} instead of fixing there mistake XX/XX/XXXX They have done nothing, other than report another month of collection on this. It is still damaging my credit and it's still reporting the same. They have still refused to remove this account and they have all the proof this account was paid years ago!!!!
I called multiple times to speak with a manager and was refused that by your employee XXXX and a few others. They have the proof it's been paid, they have the receipt. They are able to contact XXXX XXXX and XXXX data. The same way they are still updating to my equifax, XXXX and experian as a collection is the same way they should go ahead and remove it.
XX/XX/XXXX In XXXX XXXX This company reported a {$2800.00} from Village Springs XXXX XXXX that was paid to Village Spring ( XXXX XXXX ) years ago, to all XXXX credit bureaus. I received a letter from a company called XXXX shortly after letting me know that my social security number and date of birth was breached. I disputed this debt with the bureaus and instead of removing the debt PRO COLLECT put into Collections and has been reporting it as valid every month since then. My credit score has been demolished since then. I was looking to purchase a home and have now had to put that off because of them. I have called multiple times and have been given the run around. I emailed the receipt to them and still they refuse to remove my information from there system and remove this from my credit. I was spoken to very rudely by one of there agents by the name of XXXX. I have faxed, emailed and mailed the receipt to the bureaus and still this company is falsely using my information. I called XXXX XXXX data and they are saying there is nothing they can do because this was paid and I don't owe them. I am at my wits end with PRO COLLECT. I don't understand how they have my information. I don't understand how if this has been paid, do you have it. PRO COLLECT ILLEGALLY TOOK MY INFORMATION, ON A DEBT THAT WAS PAID YEARS AGO AND REPORTED IT AS THERE OWN AND THIS HAS BEEN A NIGHTMARE. I need for them to fix my credit back to where it was in XX/XX/XXXX before they illegally stole my information.
XX/XX/XXXX I reached out to XXXX again XX/XX/XXXX @ XXXX because they have not removed their illegally obtained account from my credit report. It is in writing that it would be updated within 30 days which is XX/XX/XXXX. I asked to speak with a XXXX XXXX ( case XXXX ) which is not a real person that I could speak XXXX response I was given was a very rude and disrespectful women on the other end of the phone. She did not assist me in no way what so ever. When I tried to explain to her that I had given them the 30 days she told me that I was lying. Finally another person by the name of XXXX got on the phone and told me that I have to email them. This is the worst company that could have existed. Not only do they illegally obtained your information, falsely report it to the bureaus. Disrespect you. They also try there best to ruin you.
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| 01/07/2022 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
Servicemember |
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Consumer 's Original Complaint : I sent an email to procollect offering a settlement. In return they sent me 3 letters on there company letterhead documents stating that if I pay 50 % of the balance for each account that they would delete off of my credit report. I paid all 3 accounts per the agreement on XXXX XXXX. As there agreement stated I had until XXXX XXXX and was instructed to use there payment portal, or mail, or call. I sent an email with the verification for all three payments from PCI Payment processor on there portal. It is now XX/XX/XXXX and they have not acknowledged payment or sent an email stating paid in full or mailed me a letter stating paid in full with a status of when I can expect the three accounts to drop off my credit report. Paid Agreement for Procollect Inc.Pay for Delete Account # XXXX $ XXXX # XXXX $ XXXX # XXXX. {$510.00} Consumer 's Desired Resolution : Correction to a credit report ; Mailed Document showing all 3 accounts paid in full and that the accounts will be deleted within 30days from all 3 credit bureaus XXXX Processing BUSINESS RESPONSE : The consumer has a total of 3 outstanding accounts for XXXX XXXX XXXX Apartments. The first account balance is {$1100.00}, the second account balance is {$1000.00}, and the third account is {$1000.00}. The consumer was mailed a letter on each account to settle for 50 %. The consumer attempted to go online and pay her accounts and the payment was not processed. The consumer 's dispute was reported. If the consumer has proof her payments were processed from her account, she may provide proof via email XXXX or fax XXXX. As a solution the consumer may call the office at XXXX ext. XXXX XXXX XXXX to pay her bills. Thank you for your time and patience in this matter.
Emails with proof have been emailed to Procollect since XX/XX/XXXX each day since payment was made. Also the three emails received saying payment was processed for each transaction was received via email three times. Please see attachments. These same attachments have been emailed to Procollect since XX/XX/XXXX with no response. None of the emails I send with the supporting documents are responded too.
I have forwarded all the emails stating PCI processed payment on XX/XX/XXXX three times to both the XXXX and Procollect. I used the email address that was specified in this complaint to provide proof for all three payments as well as I sent over the numerous amounts of communication that was sent to Procollect in which if they replied to my emails they could and should have notified me of the status of my account. They are purposely avoiding email communication and honoring there agreement.
Attached are the three email confirmations that PCI sent on XXXX XXXX that payments were processed. Also attached are the emails of me sending proof of Payments being processed to Procollect and asking for an update on my account.
Note that Procollect has a portal to collect payment.Note via there XX/XX/XXXX agreement the portal was a suggested means of processing payment by Procollect. Note that payments were made. Note that there would be no reason for me to call and speak to XXXX if I received three emailed confirmations. Note that no communication will be made via a phone call as this matter has escalated and needs written and documented proof for all conversations moving forward. Note that Procollect needs to honor the XXXX XXXX agreement as XXXX XXXX did make payment on XXXX XXXX and the deadline was XX/XX/XXXX. Note that additional payment will not be made because the XX/XX/XXXX terms are to be honored by Procollect unless If Procollect had an issue with payment processing on there Portal, Procollect needs to submit the same agreement via a company letterhead correspondence mailed via us postal mail with tracking to XXXX XXXX with a 30 day grace period to XXXX XXXX. This letter should communicate that each account is only due the 50 % balance and each account will be deleted off the credit reports from XXXX, XXXX and XXXX within 15 business days after a cashiers check is received by procollect. Note that procollect would need to further provide proof that the three payments made on XX/XX/XXXX were not processed and will not be processed as the Cashiers check would void those payments.
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| 12/17/2020 |
Yes |
- Debt collection
- Mortgage debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I filed a recent complaint stating : I moved into XXXX XXXX XXXX in XX/XX/XXXX ( 4 days before my mother passed away ) and at the time I asked management if my mother pass away can I upgrade to a bigger apartment because my mother is on her dying bed and my dad would have to move with me because he is XXXX, and at the time of my lease signing I was told yes. In XX/XX/XXXX I asked XXXX can I upgrade my apartment and I was told that management changed and despite of my lease saying I can ; however, at that time I culdnt upgrade to a bigger apartment. Tried to explain that my dad had a XXXX XXXX XXXX and my mother was his sole XXXX and he needed a live in aid to assist him and my mother passed away on XX/XX/XXXX and he didnt care. So I began to look for a house so my dad could come live with me. In XX/XX/XXXX I closed on a house and immediately advised XXXX XXXX management that I wanted to do an early termination and because they had switched to new management again and I was told that I would have to wait until XX/XX/XXXX in order to put in a notice to terminate. So in XX/XX/XXXX I took my 60 day notice into the office and talk to management and was told that in XX/XX/XXXX I would only be charged the XXXX that states on my lease for early termination. In XXXX the apartment switch management again and the new manager XXXX contacted me by phone and asked if I was staying in the apartment and I explained to her what happened and she stated that she didnt have a 60 day notice, but she would take in consideration that I had done a 60 day notice and give me credit for 30 days already and I was instructed to send a email and include the date of XXXX so she will remember the conversation when XX/XX/XXXX come around and she can remove the other fees from the system. I sent the email on XXXX and stated that I was putting in my 30 day notice like I was instructed to do. On XX/XX/XXXX I called to get the amount that I needed to pay and was told by XXXX and XXXX that I dont have anything to pay because the system added XXXX and late fees because I had not been removed from the system yet and I was told not to worry about because they was removing that. I asked that day what would I have to pay and was told just the termination fees and I was also told to wait 30 to 60 days to receive the statement. I called in XXXX to find out the amount and was told to wait and when I called in XXXX the new agent told me that she could email me the statement. So on XX/XX/XXXX I was emailed the statement and was instructed to call corporate. No number was given and nobody would discuss the amount that was on the statement. It took me 3 days to finally find corporate number and when I called and talked to someone I was told it was past 30 days and nothing could be done and I tried to explain that I just received the email. The lady also stated that XXXX XXXX didnt have a forwarding address and I explained that it was one on file along with my email address because I emailed my 30 day notice and it was on file because I receive a lot of emails stating when my rent was due, but the corporate lady was very rude and hung up in my face and I called back and the lady refused to talk to me. I am deputing the amount because it was totally unfair on top of dealing with the death of my mom. I only think I owe is XXXX Company responded with false amounts stating that I owed the debt with detail description and claim was closed Since than I filed a lawsuit stating that XXXX XXXX also know as XXXX XXXX ( XXXX ) placed a false amount on my credit report damaging my credit/fico score. On XX/XX/XXXX there was a hearing in XXXX County Missouri Court in which I was awarded a Judgement from Judge XXXX because company placed false amount on my credit report. I contacted company and emailed Mr XXXX from ProCollect Collections and asked them to remove from my credit report and was told that I still owe the debt and refuse to remove from credit. I also contacted XXXX XXXX and emailed a copy of Judgement and they are also refusing to remove from my credit report. I am attaching a copy of the judgement and would like to get a deletion from my credit because I am in the process of purchasing a house and need this done immediately.
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| 05/13/2022 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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Good morning, Im trying to dispute {$220.00} worth of charges that was sent to collections via Procollect. My account number with Procollect is XXXX. Their Clients current business name is XXXX XXXX XXXX in XXXX Florida. My leasing contract with this company ended with the then named The XXXX XXXX XXXX ( XXXX ) on XX/XX/XXXX. {$280.00} of charges for damages and cleaning was charged to my account on XX/XX/XXXX. Around XXXX of XXXX XXXX reached out to me via my old phone about an outstanding balance of {$360.00} ( this included the aforementioned charges as well as a utility bill ).
I moved out XX/XX/XXXX. On my Final Account Statement these charges and transaction IDs ( T ID ) are posted under Charges as listed below.
XX/XX/XXXX Damages - Full paint {$170.00} ( T ID ) XXXX XX/XX/XXXX Damages - Replace blinds {$45.00} ( T ID ) XXXX XX/XX/XXXX Cleaning Charge - Clean bedroom/bath {$60.00} ( T ID ) XXXX XX/XX/XXXX Utilities and Misc. - {$88.00} They first contacted me about the above charges In XXXX of XXXX. It is then that I provided pictures of the apartment from move-out which showed there was no damage to the apartment at the time of move out. They agreed to remove the charges for blinds replacement and full paint, but not the cleaning charge. I then made a payment for ( {$140.00} ) XX/XX/XXXX transaction ID : XXXX to cover the cleaning and utilities charges. On my Final Account Statement, this is posted as Payments. Leaving a balance of {$220.00} due for Blinds and full paint, which they had agreed to remove.
Then, in XX/XX/XXXX, the following credits were finally applied to my account as they stated it would be, leaving a {$0.00} balance.
XX/XX/XXXX Damages - ( {$160.00} ) ( T ID ) XXXX XX/XX/XXXX Cleaning Charge - ( {$60.00} ) ( T ID ) XXXX Years later, I received a notification from XXXX XXXX XX/XX/XXXX indicating there was a collection balance for {$220.00} issued by Procollect. Ive made several requests to have my collections reversed by making contact with several people from Procollect and XXXX XXXX XXXX.
In XXXX of XXXX I requested documentation of my activity log and my unit inspection report. I wanted to prove that years ago we had an agreement to wave those {$220.00}, and that it was already honored. Over the phone and email, they claimed there was no record of such an agreement on my activity log or any where else. They also claimed that I never provided them photos of my apartment for move out to get the charges removed.
So I went to their office in person, and on XX/XX/XXXX, while at their office I requested to see my activity logs. I was able to look at my activity log with a XXXX representative on sight. Together looking over part of my activity log, we confirmed that I did in fact reach out to them and that I was directed to speak with XXXX ( their bookkeeper at the time ). I requested a copy of my account logs. They refused to provide it, stating that my account was closed and that its confidential. So I cant prove that I spoke with XXXX or that any payment plan was reached. They did send me my Final Account Statement instead which did show the charges and credits that I mentioned before, along with an outstanding balance of {$0.00}. This is what Ive attached as documentation.
I then requested a meeting with the manager to discuss my account and related documentation again, as the account statement proved those charges were waived.
XXXX I got a response on XX/XX/XXXX : Thank you for reaching out to us. I was able to review your account but did not see any notes regarding an agreement to remove fees From XXXX of XXXX through XXXX of XXXX there was a lot of back and forth. Finally, on XX/XX/XXXX, I emailed Procollect and CCed representatives of XXXX XXXX with their Final Account Statement that showed the additional credit balances of {$220.00} brining my account balance to {$0.00}. However, nothing has been resolved. They stated that XXXX XXXX says it is still a valid charge and refused to remove it. Procollect reviewed my documentation and saw the conflicting information provided, but said there is nothing they could do since XXXX still claimed the charge was valid.
Thanks for your time, XXXX XXXX
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| 10/12/2018 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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NEVER received proof that debt belongs to me or that I agreed in writing to pay ProCollect. ProCollect reported to the credit bureaus a collection account that is fraudulent and frivolous in nature. Be advised this is a notice that your claim is disputed and validation is requested immediately. Under the Fair Debt collection Practices Act ( FDCPA ) /FCRA, I have the right to request validation of the debt ProCollect says I owe you. I am requesting proof that I am indeed the party you are asking to pay this debt, and there is some contractual obligation that is binding on me to pay this debt to ProCollect. This is a request for VALIDATION made pursuant to 15 USC 1692g Sec. 809 ( b ) of the FDCPA. I request that your offices provide me and CFPB with competent evidence that I have any legal obligation to pay ProCollect. At this time I will also inform ProCollect that if their offices have or continue to report invalidated information to any of the three major credit bureaus ( XXXX, XXXX, XXXX ), this action might constitute fraud under both federal and state laws. Due to this fact, if any negative mark is found or continues to report on any of my credit reports by ProCollect or the companies you represent, I will not hesitate in bringing legal action against ProCollect and their client for the following : Violation of the Fair Debt Collection Practices Act and Defamation of Character. My consumer rights attorneys and your legal staff will agree that non-compliance with this request could put ProCollect in serious legal trouble with the FTC and other state or federal agencies. If your offices are able to provide the proper documentation as requested in the following declaration, I require 30 days to investigate this information and during such time all collection activity must cease and desist. All items of collection added to credit bureaus must be removed. Also during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my attorney to continuing filing suit. This includes any listing of any information to a credit-reporting repository that could be inaccurate or invalidated. If ProCollect fails to respond to this validation request within 3 days from the date of this complaint, all references to this account must be deleted from my credit file and a copy of such deletion request shall be sent to me immediately. CREDITOR/DEBT COLLECTOR DECLARATION pursuant to FDCPA/FCRA laws. Please provide the following ( please note all items must be completed and original forms no copies ) : Agreement with your client that grants you the authority to collect on this alleged debt. Agreement that bears the signature of the alleged debtor wherein he/she agreed to pay the creditor and agreement that alleged debtor agreed to pay ProCollect ( in its entirety with debtors signature in writing ). Any insurance claims made by any creditor regarding this account. Any Judgments obtained by any creditor regarding this account. Name and address of alleged creditor. Name on file of alleged debtor. Alleged account number associated with original creditor. Address on file for alleged debtor. Amount of alleged debt. Date this alleged debt became payable with contract agreeing to payment signed by alleged debtor and ProCollect Date of original charge off or delinquency from original creditor. Verification that this debt was assigned or sold to collector. Complete accounting ( ledger/statements ) of alleged debt on original creditors books and ProCollect books Commission for debt collector if collection efforts are successful. Please provide the name and address of the bonding agent for ProCollect in case legal action becomes necessary. Your claim can not and WILL NOT be considered if any portion of the above is not completed and returned with original documents. This is a request for validation made pursuant to the Fair Debt Collection Practices Act and FCRA guidelines. Please allow 30 days for processing after me and my attorney receives the requested documentation.
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| 05/11/2023 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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We informed the Reserve at XXXX XXXX of the job offer with the U.S. Army Corps of Engineers on XX/XX/XXXX. They said since the job was with the military that we would only have to give a 30 day notice instead of the regular 60 day notice and that we would not have to pay any fees associated with terminating the lease early. The terms we agreed upon were that we would only be required to pay the last month 's rent {$910.00}, utility bill {$87.00} and cleaning fee {$350.00} if the apartment was not cleaned to the standard outlined in their policy. We agreed upon these terms with the property 's manager and our tentative move out date was set to be XX/XX/XXXX.
We turned in all keys and cards on XX/XX/XXXX to the assistant. We moved out early due to the start date of the new job being set as XX/XX/XXXX. The job location is in XXXX, MS which is approximately 3 hours away from the location of the Reserve at XXXX XXXX. She made no mention of conducting a walkthrough with us as required by their policy and said, " Okay you all are set, just go online and pay the last month 's rent and utilities, and cleaning fee if needed as agreed to and you all are good to go. '' On XX/XX/XXXX we received an email notifying us to forward our military paperwork to avoid any fees associated with terminating the lease early. Also the cleaning fee of {$350.00} had been added to our account.
We forwarded the official offer letter from the U.S Army Corps of Engineers, including the start date, to the Reserve at XXXX XXXX via email on XX/XX/XXXX. We then received a call from the Property Manager stating that the job had to be " Military Uniform Service '' in order to qualify for the termination fee ( s ) waiver and 30 day notice. This stipulation is not included in the lease agreement nor was it communicated to us during the meeting where we discussed our notice and terms. At that point the apartment complex then said we are liable for the termination fee ( s ), the last month 's rent, utility bill, cleaning fee ( s ), and other fees.
We contacted ProCollect, the debt collection agency, in XX/XX/XXXX to discuss the debt and find a resolution. We spoke with XXXX XXXX and he gave us a breakdown of the debt that was submitted by the Reserve at XXXX XXXX. He then told us that we could file a dispute at www.procollect.com. However, when we visited the website, there was no option for payees to file a dispute. There was no option for payees to utilize the website at all. Seems that we were given misinformation intentionally.
We called back a few days later to notify ProCollect that the website did not include an option to file a dispute. The agent then gave us the proper directions to filing a dispute and gave us another breakdown of the debt. That breakdown is listed below.
Rent - {$910.00} Cleaning Charges - {$350.00} Late Fee - {$91.00} Court Cost/Attorney Fees - {$85.00} Water - {$16.00} Sewer - {$16.00} Pest - {$5.00} Garbage - {$5.00} Cleaning Fees - {$350.00} Termination Fee - {$2000.00} Not Milltary Owes 60 day not 30 - {$1100.00} Final Bill - {$43.00} Lease Term - {$1000.00} We then took the proper steps to file a dispute with ProCollect by emailing them on XX/XX/XXXX containing the sequence of events, justification for dispute, and documentation. They responded via email XX/XX/XXXX stating " Our client contends that this is a true and valid debt and has enlisted our help in recovering their lost. To avoid further collection efforts please forward payment in full by return mail immediately ''. They only attached a copy of charges, the first page of the lease agreement, application details, signature pages.
We called ProCollect back to inquire about the thoroughness and extensiveness of their investigation of our dispute. We asked what process was used and did they actually take our claims into account when questioning the Reserve at XXXX XXXX. They then proceeded to recite the debt breakdown then hang up the call abruptly. We called back and they repeated the same act of reciting the debt breakdown then hanging up abruptly.
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| 09/30/2021 |
Yes |
- Debt collection
- I do not know
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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Thursday, XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX PROCOLLECT , INC XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX To Whom It May Concern : This is in regards to the following account numbers : XXXX I have previously sent you a request to validate my debt under the Fair Debt Collection Practices Act and all I received was an itemized list of the alleged charges you claim I owe you. This does not meet the Federal Trade Commissions guidelines of what constitutes proper debt validation.
In addition, in the case of Spears Vs. Brennan ( IN THE COURT OF APPEALS OF INDIANA, No. 49A02-0003-CV-169 ), the court ruled that : 15 U.S.C . 1692g ( b ) ( emphasis added ). On XX/XX/XXXX, nineteen days after the date of XXXX debt collection letter, XXXX counsel XXXX sent XXXX a letter declaring that XXXX disputes your debt collection-related allegations, denies the same, and demands strict proof and verification thereof. Record at XXXX. As such, XXXX should have ceased his debt collection efforts immediately upon receiving that letter. Instead, XXXX proceeded to obtain a default judgment against XXXX on the debt collection claim before he had mailed XXXX the necessary verification and, thus, violated 15 U.S.C. 1692g ( b ).
XXXX maintains, however, that there was no violation of the FDCPA because he sent adequate verification of the debt [ to XXXX ] in the XX/XX/XXXX notice of claim. Brief of Appellee at 13. Specifically, XXXX claims that a copy of the consumer credit contract between XXXX and XXXX XXXX attached to the notice of claim provided sufficient verification of the debt within the meaning of 15 U.S.C. 1692g ( b ). We can not agree.
The contract in no way provides sufficient verification of the debt. A review of the document reveals that it identifies only the terms of XXXX loan, including a 17.99 % annual interest rate and the original loan amount of {$2500.00}. The loan agreement contains no accounting of any payments made by XXXX, the dates on which those payments were made, the interest which had accrued, or any late fees which had been assessed once XXXX stopped making the required payments. Indeed, the existing unpaid contract balance at the time XXXX sent the debt collection notice was at least {$350.00} more than the original loan amount. Therefore, XXXX violated 15 U.S.C. 1692g ( b ) when he failed to cease collection of the debt by obtaining a default judgment against XXXX after XXXX had notified XXXX in writing that he was disputing the debt but before XXXX had mailed verification of the debt to XXXX. We reverse the trial courts entry of summary judgment in favor of XXXX on this issue.
I notice that you are still reporting this collection on my credit report, which is considered to be a collection activity. You are now in violation of the FCPDA, and are now subject to fines of {$1000.00}, plus actual damages and attorneys fees, which I may collect from you by filing a claim in small claims court. These collections on my credit report are causing me severe problems in trying to purchase a home and the damage could lead into the $ 1000s.
You should also be aware that reporting such invalidated information to major credit bureaus might constitute defamation of character, as the negative marks on my credit report harm my credit and prevent me from enjoying all the benefits of good credit. In addition, the Fair Credit Reporting Act ( FCRA ) does not allow the inaccurate reporting of information on my credit report and under this act. Therefore, if you do not immediately remove this account from my credit report, you are subject to another {$1000.00} fine, plus punitive damages. I'm sure your legal staff will agree that non-compliance with this request could put your company in serious legal trouble with the FTC and other state or federal agencies.
I intend to follow through with the suit if I do not hear back from you within 15 days.
I look forward to hearing from you, Please Remove This From My Credit Report XXXX XXXX
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| 12/18/2023 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Are in violation of 15 u.s code 6801- Protection of nonpublic personal information A ) Privacy Obligations Policy It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information b ) Financial Institutions safeguards 1 ) to insure the security of customer records and information ; 2 ) to protect against any anticipated threat or hazards to the security or integrity of such records : and 3 ) to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to any consumer. According to u.s code 6802- Obligations with the respect to disclosures of personal information A ) Notice requirements.
A financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 15 u.s code 6803. ( B ) opt out- In general a financial institution may not disclose nonpublic personal information to a non affiliated third party unless such financial institution clearly and conspicuously discloses to the consumer in writing or in electronic form or other form permitted by 15 U.S. Code 6804, the consumer is given the opportunity before the time that such information is initially disclosed to direct that such information not be disclosed to such third party and the consumer is given an explanation of how the consumer can exercise that nondisclosure option. According to 16 CFR 313.4- Initial privacy notice to consumers required ( A ) Initial notice requirement. You must provide a clear and and conspicuous notice that accurately reflects your privacy policy and practices to : 2 ) A customer, before you disclose any nonpublic personal information about the consumer to any nonaffiliated third party. According to 16 CFR 313.7- Form of opt out notice to consumers ; opt out methods. A ) The financial institution are required to provide and opt out notice under 16 CFR 313.10- you must provide a clear conspicuous notice to each of your consumers that accurately explain the right to opt out under that section. The notice must state ; 1 ) That you disclose or reserve the right to disclose nonpublic personal information about your consumer to a nonaffiliated third party. 2 ) That the consumer has the right to opt out of that disclosure ; and 3 ) A reasonable means by which the consumer may exercise the opt out right. According to 15 u.s 1681 B- Permissible purpose of consumer reports. 2 ) In accordance with the written instructions of the consumer to whom it relates. Inquires from XXXX XXXX have been reported to my XXXX account but theres been no report from XXXX nor XXXX. Also XXXX has XXXX priced at XXXX and XXXX and XXXX has it priced at XXXX. According to the Family Educational Rights and Privacy Act The Family Educational Rights and Privacy Act ( FERPA ) ( 20 u.s.c. 132g ; 34 CFR part 99 ) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. Schools may disclose without consent directory information such as a students name, address, telephone number, date and place of birth, honors and awards, and dates of attendance. However schools must tell parents and eligible students a reasonable amount of time to request that the school not disclose directory information about them. Schools must notify parents and eligible students annually of their rights under FERPA. The Privacy Act of XXXX prohibits the disclosure of a record about a individual form a system of records absent the written consent of the individuals, unless the disclosure is pursuant to one of twelve statutory exceptions.
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| 02/26/2018 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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ProCollect reported to the credit bureaus a collection account that is fraudulent and frivolous in nature. Be advised this is a notice that your claim is disputed and validation is requested immediately. Under the Fair Debt collection Practices Act ( FDCPA ) /FCRA, I have the right to request validation of the debt ProCollect says I owe you. I am requesting proof that I am indeed the party you are asking to pay this debt, and there is some contractual obligation that is binding on me to pay this debt to ProCollect. This is a request for VALIDATION made pursuant to 15 USC 1692g Sec. 809 ( b ) of the FDCPA. I request that your offices provide me and CFPB with competent evidence that I have any legal obligation to pay ProCollect. At this time I will also inform ProCollect that if their offices have or continue to report invalidated information to any of the three major credit bureaus ( XXXX XXXX XXXX ), this action might constitute fraud under both federal and state laws. Due to this fact, if any negative mark is found or continues to report on any of my credit reports by ProCollect or the companies you represent, I will not hesitate in bringing legal action against ProCollect and their client for the following : Violation of the Fair Debt Collection Practices Act and Defamation of Character. My consumer rights attorneys and your legal staff will agree that non-compliance with this request could put ProCollect in serious legal trouble with the FTC and other state or federal agencies. If your offices are able to provide the proper documentation as requested in the following declaration, I require 30 days to investigate this information and during such time all collection activity must cease and desist. All collection added to credit bureaus must be removed. Also during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my attorney to continuing filing suit. This includes any listing of any information to a credit-reporting repository that could be inaccurate or invalidated. If ProCollect fails to respond to this validation request within 5 days from the date of your receipt, all references to this account must be deleted from my credit file and a copy of such deletion request shall be sent to me immediately. CREDITOR/DEBT COLLECTOR DECLARATION pursuant to FDCPA/FCRA laws. Please provide the following ( please note all items must be completed ) : Agreement with your client that grants you the authority to collect on this alleged debt. Agreement that bears the signature of the alleged debtor wherein he/she agreed to pay the creditor and agreement that alleged debtor agreed to pay ProCollect ( in its entirety with debtors signature ). Any insurance claims made by any creditor regarding this account. Any Judgments obtained by any creditor regarding this account. Name and address of alleged creditor. Name on file of alleged debtor. Alleged account number associated with original creditor. Address on file for alleged debtor. Amount of alleged debt. Date this alleged debt became payable with contract agreeing to payment signed by alleged debtor Date of original charge off or delinquency from original creditor. Verification that this debt was assigned or sold to collector. Complete accounting ( ledger/statements ) of alleged debt on original creditors books and ProCollect books Commission for debt collector if collection efforts are successful. Please provide the name and address of the bonding agent for ProCollect in case legal action becomes necessary. Your claim can not and WILL NOT be considered if any portion of the above is not completed and returned with original copies of all requested documents. This is a request for validation made pursuant to the Fair Debt Collection Practices Act and FCRA guidelines. Please allow 30 days for processing after my attorney receives the requested documentation.
|
| 01/18/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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Received a phone call from debt collector - ProCollect Inc - in XX/XX/XXXX which I ignored because I thought it was a scam. I have no debt and I have never had any debt.
Subsequent calls were discussed with my parents who told me to ask for the details to be sent in writing. Internet search of ProCollect revealed they did collections for a number of apartment complexes nationwide. I assumed this may be the result of my last student housing from XX/XX/XXXX.
Answered a call from ProCollect on XX/XX/XXXX. Asked what they were calling about - debt collection - and I requested verification and creditor name in writing.
Received a letter from ProCollect dated XX/XX/XXXX on XX/XX/XXXX.
Creditor was named in the letter and it was my student apartment complex. I called the Creditor and attempted to discuss the issue with them. Specifically, why absolutely no communication directly with me or my roommate, nor even an attempt to reach us by phone or mail. They refused to discuss the matter with me and would not provide any documentation. They said we needed to deal with the debt collector.
Responded with my own letter to ProCollect dated XX/XX/XXXX disputing the validity of the debt and requesting documents which, specifically define and describe the event ( s ) which caused the debt and copies of the documents, including receipts, descriptions and photographs. I also requested copies of maintenance records specific to the unit during the time period of our rental. There was significant damage from a plumbing leak in an adjacent unit which required repairs to our unit while we were tenants. In addition, company representatives were replacing doors and the bathroom tub/shower unit as we were moving out of the unit. We asked for photos of the " damage '' supposedly done by us.
Received a letter from ProCollect dated XX/XX/XXXX on XX/XX/XXXX containing their file contents which consisted of " Move Out Statement '' from XXXX XXXX XXXX with the list of damages, but no details. Its language looks like it should have been presented to the tenants. This never occurred and would have been strenuously objected to if it had. Also contained copies of the front page of the Rental Application and the first page of the Lease Agreement. The Rental Application included my phone number, my email address and my home address. The Creditor made no attempt to contact me at any of these.
I responded with another letter to ProCollect on XX/XX/XXXX detailing neither ProCollect nor the Creditor had presented any evidence a loss or debt was caused by our actions. I expected the Debt Collector to get the evidence from the Creditor because they would not speak with me.
Received another letter from ProCollect dated XX/XX/XXXX on XX/XX/XXXX, which was exactly the same letter and contents as the XX/XX/XXXX letter.
I responded with another letter to ProCollect dated XX/XX/XXXX expressing my understanding that they were having difficulty getting the Creditor to provide my requested information and documentation, as they would not communicate with me either. I also mentioned we would wait until they were successful in obtaining the information.
I have received no further communication from ProCollect.
In XX/XX/XXXX I was unable to obtain a credit card to be used for business travel purposes for my new job. I assumed it was because I had no credit history because I have never had any debt.
It was suggested by some friends that I request my credit reports. I was unable to do so with any of the credit agencies online through annualcreditreport.com and was told by the websites to request the reports using the Annual Credit Report Request Form. I sent the form to all XXXX agencies.
Only XXXX provided a report. It contains a negative file from ProCollect which I have disputed. XXXX told me they only respond to Creditors and I need to " win '' my issues with them. They told me to contact the CFPB.
|
| 10/12/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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In XXXX ofXX/XX/XXXX I reached out to the companies listed that it says I owe the debt to and the agent said they have no record of me.
XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, Texas, XXXX XX/XX/2023 XXXX XXXX XXXX NOTICE AND DEMAND FOR CEASE AND DESIST FOR ACCOUNT # To Whom It May Concern : I have asked you to validate the alleged debt that you claim that I owe, and all you have provided me are statements and signatures to an account that you can not prove is mine.
You have violated my consumer rights under the Fair Debt Collection Practices Act ( FDCPA ) 15USC 1692 ( g ) - Failure to validate this alleged debt.
I refuse to pay this alleged debt until the proper validation of this debt is provided. Please cease and desist all collection activities until you can properly validate this alleged debt.
15 USC 1692c ( c ) Ceasing communication If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt.
If proper validation of this alleged debt is not provided within 30 calendar days of receiving this notice, I will assume this alleged debt to be invalid and you shall delete this account and stop all collection activities regarding this account.
Furthermore, you do not have any jurisdiction or authority to even collect on this alleged debt.
FDCPA 811 [ 15 USC 1692i ] Legal actions by debt collectors ( a ) Venue Any debt collector who brings any legal action on a debt against any consumer shall -- ( 1 ) in the case of an action to enforce an interest in real property securing the consumer 's obligation, bring such action only in a judicial district or similar legal entity in which such real property is located ; or ( 2 ) in the case of an action not described in paragraph ( 1 ), bring such action only in the judicial district or similar legal entity -- ( A ) in which such consumer signed the contract sued upon ; or ( B ) in which such consumer resides at the commencement of the action.
( b ) Authorization of actions Nothing in this subchapter shall be construed to authorize the bringing of legal actions by debt collectors.
By the way, if you ever decide to turn this alleged debt over to an attorney to collect and violate my rights under the FDCPA 15USC 1692 even further, just keep in mind that an attorney can not be a debt collector and a debt collector can not be an attorney.
FDCPA 807 [ 15 USC 1692 ( e ) ( 3 ) ] False or misleading representations A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : The false representation or implication that any individual is an attorney or that any communication is from an attorney.
With all that was said above, for each VIOLATION of the FDCPA that you have committed I am entitled to {$1000.00} per violation. You dont believe me? Ok, let me show you what the law says : FDCPA 813 [ 15 USC 1692k ] Civil liability ( a ) Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of -- ( 1 ) any actual damage sustained by such person as a result of such failure.
( 2 ) ( A ) in the case of any action by an individual, such additional damages as the court may allow, but not exceeding {$1000.00}.
Your Options are as follows : Delete this account and cease and desist with all collection activities.
Settlement ; or We go to court and you incur lawyer fees, plus pay me {$1000.00} per violation along with more in damages.
Sincerely, XXXX XXXX
|
| 07/10/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
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Web |
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I used to live in Campus Habitat Apartments for 3 years from XX/XX/XXXX to XX/XX/XXXX. The place was filthy disgusting and consistently was being bought out by a new management company every few months. They also had buildings with condemned apartments in them and almost were shut down due to how disgusting they are.
A few months before our lease ended, our kitchen started to leak water from somewhere. We did n't know if it was dishwasher, sink what it was but it got to the point that we had about XXXX-XXXX inches of standing water in our kitchen. We made numerous phone calls to the office asking for someone to come take care of it and they refused. We let them know that if they did not take care of it we would not pay rent until they did. So we lived there for 2 months without paying rent and the problem never being fixed. Our apartment continuing to leak water all over the kitchen every time we cleaned it up again. When we moved out, we went to the office to hand in our keys and let them know that we did not clean up all the towels and stuff we had on the floor due to the water damage because it was not our fault and we were disgusted. We also let them know that the rent would not be paid for that because part of our lease states they were to respond to maintenance requests and they never did so since they did n't hold up their end of the lease agreement, we would not pay. We lived with a flooded kitchen and disgusting smell of molded wet towels barely even able to cook or pack up in our kitchen. I gave them the address to our new apartment for my security deposit and such and left.
1 year later I go to apply to a new complex with my boyfriend and I find that I am declined. When I ask why they state it was because I owe money to XXXX XXXX and that it 's on my credit report. This comes as a shock to me as I had moved out of that apartment over a year ago and have never received a phone call, letter, invoice nothing stating that I owed any money to them. I knew that I had refused to pay rent for 2 months but since they never sent anything to me asking for payment nor contacted me about it on the phone, I assumed they let it go as they were wrong by not making my apartment XXXX livable and I could take them to court over it. So I contacted them after looking at my credit report and seeing that on XX/XX/XXXX they placed me with a collections agency regarding my past due money. When I contacted them I asked what besides my rent they were trying to claim I owed them, as my rent was not enough to equate to {$1100.00} at all. They claimed I owed for some damages, repainting and re-carpeting and such as well because they had no record of anyone 's move in sheets that were filled out 3 years prior since they company had been bought out by so many different new management companies during that time. They also could not provide me with a written statement or invoice for a breakdown of the charges they told me just to come in and write a check. At this point it was also yet another company that owned them than what it was when I moved out. I expressed that I wanted a manager to call me back immediately to dispute this because it was absolutely obscene and I never received a phone call. To this day, I still have not received a phone call, written notice or invoice. Somehow they also could not explain why I never received a security deposit back or why that did not pay towards the balance. And I also now see that the complex themselves not only has YET ANOTHER new management company but they have an entirely new name for the apartments. I do not know who to contact to get this account off my credit report as a negative mark. I do n't know if I have to take them to small claims to dispute it and show them pictures of the disgusting hallways and apartments and condemned buildings with broken locks and all this information.
|
| 09/23/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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I have been trying to resolve this collection for the last 2 years, and I never received anything from XXXX XXXX or Pro Collect before this showed up on my credit. This apartment complex has not been under the same management company since XXXX. They changed companies so XXXX XXXX can not help me. I have never received a letter or bill from XXXX XXXX after moving out nor from pro collect. Then I contact the XXXX XXXX XXXX is company the current employees at XXXX XXXX told me to contact. I contact them and they told me that they only cover XXXX County. Nor is the apartment manager at the apartment complex any longer. Over the past two year I have been on communication with pro collect to get this collection resolved. I have even email, faxed, and mailed evidence stating showing that this balance and debt is invalid. One of my last interactions with this company I spoke to a managers and other employees and it has not been a pleasant experience. The Manager XXXX XXXX told me she believe her client over me despite me sending in proof and evidence that this information is invalid. II have also talk and communicated with the following employees of pro collect and there has been no response or correspondence advising that they have looked into resolving this account because this information is invalid. XXXX. XXXX. XXXX XXXX XXXX. I do not owe any money to XXXX XXXX. I paid my rent every money before the 1st or on the first. I never paid any extra fees. The only fees I should been responsible for are listed below and I over paid the last month residing in the apartment so that the fees could be taken out of it. The apartment complex manager XXXX XXXX committed fraud by signed a bill or ledger that had untrue and invalid information on it. This is wrong to do someone like this.
I have tried to resolve this debt and it is invalid. Below is a copy of the letter that was sent to this company along with evidence that will be attached to this complaint This debt is invalid, and I have tried many ways to discuss this debt and have gotten nowhere. I am sending this letter along with evidence to show that majority of those charges on the ledger are invalid, as well as this collection I took all the appropriate steps, when I vacated the apartment. There is a copy of the email and the letter I dropped off at the leasing office multiple times. I even overpaid the month before so that there would be a balance to take any additional charges out of it because I did not pay a deposit.
There was never an eviction notice served there isnt even one of my record either, my attorney has checked into it.
I even paid my rent every month on time the two years I stayed. I never paid one late fee or any other fees while residing in the apartment. I have payment rcpt for the two year that I will be forwarding as well to show that I paid all of my bills on time I paid on the 31st of the prior month no later than the first.
I will be filing the same information with all 3 credit bureaus to put this under investigation.
The following charges are INVALID XX/XX/XXXX : Late fee {$50.00} XX/XX/XXXX : Rent XXXX XX/XX/XXXX : Late Fee {$5.00} XX/XX/XXXX : Eviction XXXX XXXX : XXXX XX/XX/XXXX : Late fee {$5.00} XX/XX/XXXX : Collection Charge XXXX Rent- {$620.00} XX/XX/XXXX : XXXX Rent- {$480.00} XX/XX/XXXX XXXX Reletting Fee- {$520.00} XX/XX/XXXX : Late fee- {$35.00} XX/XX/XXXX : Month to Month fee- {$19.00} TOTAL : {$2000.00} The following charges are VALID XX/XX/XXXX : Pest XXXX XXXX {$1.00} XX/XX/XXXX : Trash fee XXXX XXXX {$9.00} XX/XX/XXXX : Water XXXX XXXX {$19.00} XX/XX/XXXX : XXXX Torn Up x 2- {$40.00} XX/XX/XXXX : Cleaning Unit Not Clean- {$80.00} TOTAL : {$150.00} BALANCE AS OF XX/XX/XXXX : - {$160.00} ( OVER PAID AMOUNT BY ME ) That mean that this account should be resolved with the account paid in full.
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| 03/09/2018 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
Servicemember |
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Within the month of XX/XX/XXXX, I had officially graduated college at the University of XX/XX/XXXX, XXXX, with a XXXX degree. Since I did not have the means or reason to continue living in my apartment, I made all necessary arrangements to be sure that I had moved out before the new year XX/XX/XXXX.
I had been living at the apartment complex - XXXX XXXX XXXX XXXX - all throughout my college career ( from XX/XX/XXXX - XX/XX/XXXX ). Within this time period, I had always paid my $ XXXX/mo rent on time and never received a late payment notification from the apartment complex.
After I had moved out, on XX/XX/XXXX, I had received a " Move Out Statement '' from the apartment complex stating that I owed them {$3300.00} for cleaning fees, late fees and collection fees.
The statement had explained that : I " have left owing XXXX XXXX XXXX a balance of {$3300.00}. This balance is due within 30 days of this notice. Any security deposit disputes will only accepted in writing. '' I was obviously confused at this because I had notified some staff members of my departure both prior to my graduation date, as well as on the exact day I had left and provided them with my key fob, mail key and all other property belonging to the apartment.
Soon after I had received that letter, I started receiving phone calls from random people claiming to be from a collections agency. Then another. And then another. One call after the other, each " agent '' claiming that if I had not paid my debt in full within 30 days they would put a derogatory mark on my credit ( which had only been established for 5-6 months at the time ). They had even sent a man to visit my mother 's house on 2+ separate occasions in the evening ( around XXXX-XXXX ) in order to physically claim this 'debt. ' As you can already imagine, my mother was terrified.
After the phonecalls and the physical visits from people claiming to be agents, I had received another letter on XX/XX/XXXX, from a company called ProCollect Incorporated stating that I owe them a total of {$3300.00} ( which had broken down from the original {$3300.00} + a {$7.00} collection fee ). See the attached photo for copies of both this letter and the one received in XX/XX/XXXX.
Once I had received my first official FICO score I noticed that my score was rated at a XXXX in XX/XX/XXXX, and then a score of XXXX in the following month due to a " derogatory public record or collection filed. '' Throughout the year I had been in the Midwest on a family mission to establish some investments for my mother 's company. Because of this I was unable to properly handle the situation in person ( neither had I known about the CFPB.gov at the time ). I did, however, make attempts to explain my situation to XXXX XXXX XXXX XXXX via phone call, to which they had explained to me that they had already filed with the collections agency, therefore there was nothing that they can do to help the situation ( this was ironic and discouraging to me, given that they were the ones filing the complaint ). Although I had been advised to NOT make contact with the agency, I had called them anyway to dispute my situation, to which I was prompted to either pay the debt in full or suffer consequences via derogatory remarks on my credit reporting ( this was in XX/XX/XXXX ).
Since then, I have stopped receiving calls and my mother has stopped receiving unwelcomed visits, but I have had this mark on my credit, and I am seeking for it to be removed without it affecting my credit score any longer.
I have never had an issue with this apartment for the entire duration that I lived there. Not ONCE, even when I had XXXX and briefly XXXX there for my first summer job in XX/XX/XXXX, I did not have any issues with XXXX XXXX. No issues, until this whole situation had occurred last year.
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| 04/05/2022 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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I got a notification on my credit report on XX/XX/XXXX that I had a derogatory collection item for {$750.00}. This dropped my credit score by 43 points and shocked at the event I was unaware of any obligation I had for that amount. After doing some digging, I observed a company by the name of ProCollect Inc and began placing calls in regards to the event. They informed me that it was for an apartment that I had in Illinois to which I responded that I never lived in Illinois. After calling the apartment, I came to find out that I was a guarantor on an apartment in XXXX, which I totally forgot about signing and needed documentation proving that I signed something. The XXXX of the apartment complex stated all records had been forwarded to ProCollect for collection. After calling ProCollect on that same day, I asked the collector two questions : 1 ) to provide me proof that I was a signer on a lease and 2 ) why didnt they contact me to let me know this obligation existed. After responding to the first question stating they have me on the lease, I asked for them to read out the date that I signed a lease because I was pretty sure I had not signed a lease. They could not do so. So I then asked them to send me something showing that I owed them and they stated they needed to contact the apartment XXXX to get the documentation because their records werent complete. I promptly asked how do you have my social in order to file a derogatory event on my report then. They basically said to give them 5 days to provide me with that documentation. To the second question of why didnt contact me, they stated they didnt have the right information to do so. To which I responded, but you can file a derogatory remark on my credit report without even giving me a chance to deal with it, how is that fair. Since the rep decided to become coarse with me stating she would get me the documentation, but it was not available to her to respond to my contact inquiry, I suggested that their practices were unfair and they had caused damage to me in terms of creating a remark that would last XXXX years. I asked her how would she feel if she were in my shoes as I have worked really hard to repair and maintain my credit. At this point she became non responsive and just stated to give them some time to contact the apartment complex for the documentation.
I called the apartment complex back and asked them why they never contacted me directly and they stated we reached out to your daughter. Again, I responded, but you didnt contact me and now this is affecting my financial status in a way I never got a chance to respond to. The XXXX then stated that I was a guarantor, so I was obligated. To which I responded you guys never gave me a chance to do so directly. Its unfortunate my daughter was unaware she needed to close a loop with me because she had moved on thinking her pet deposit made her whole. But, the right thing to do is to contact the person you are asking to pay directly without making assumptions.
After almost XXXX weeks I called ProCollect back to check the status of the documentation to which they responded they would get it to me shortly. They claim they never told me they would get it to me in 5 days, but reminded them that they claimed I would have to respond to them within 30 days so I was getting nervous about being put in a compromising situation since I had nothing. Well I finally received the information and come to find out they had my contact info the whole time but never made an attempt to call me on the numbers I listed.
So I feel they are using unfair practices and that brought me to this site. Which clearly states that they are obligated to make contact with me before filing a derogatory remark on my credit report.
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| 01/08/2018 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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On XX/XX/XXXX, I was granted permission per XXXX XXXX XXXX XXXX for a termination of my lease based of security and hazardous living conditions. Procollect Inc. has received this account to collect upon and they will not use the information I have provided to verify this account is inaccurate. I have contacted Procollect Inc. on numerous occasions and have received the worst customer service I have ever received from any collection agency. There are a number of reasons I would like this account to be fully investigated based off dates, emails, police reports and evidence provided.
1. Procollect Inc. has failed to provide an explanation for the reason of the additional month of rent and fees.
2. Procollect Inc. has provided three different explanation of the current charges and I have not received any validation or verification letter. I have been requesting this information since XX/XX/XXXX. I have only received offers to pay 50 %.
3. Procollect Inc. will not accept evidence I have presented as they have verified that the evidence I have provided is accurate and correct. I was told that contacting the original creditor would not make any difference but they would investigate and have found this to be true.
On XX/XX/XXXX, I was granted permission per XXXX XXXX XXXX XXXX for a termination of my lease based of security and hazardous living conditions. I was at an age I was not familiar with receiving a XXXX balanced lease ( as Procollect has requested ) to ensure this would have happened. However, I was granted permission to remove myself from their property due to first a sewer issue that caused XXXX to flood all pipe lines and the floor of the apartment. I begged to leave the permission from the time I moved in because all the issues that were occurring. After the last incident ( police report included ) upon moving in I was told that this complex had a camera system and ensured the safety of their residence, however, this was untrue and someone damaged my vehicle in front of a camera in use sign. The safety and security of their residence was being falsely advertised and I was only a college student that didnt expect to move into such a horrible place. The police and Health department was involved and on XX/XX/XXXX I was granted permission to leave and a report was filed on the damages of my car. I never knew that this account was sent to collections and this has been affecting me build my credit because this is inaccurate.
Procollect Inc. has stated that I am being charged XX/XX/XXXX and XX/XX/XXXX which is for an additional month of rent and some key change fees but I had to submit the keys by XX/XX/XXXX and why charge for a key change if the keys were submitted. Once keys are submitted no fees should be added. The rent was {$550.00} a month and I am being charged {$640.00} as this does not make any since.
I have spoken with XXXX, XXXX and a XXXX XXXX in regards to this account at Procollect I have provided all evidence and the evidence provided has not been accepted. I was told that I refused payment, I had 3 days until payment, didnt care about my safety or security in regards to this matter, my evidence was not enough and they wouldnt take any evidence that I had although verified by the original account owner and last but not least that they have provided different stories based on the evidence that I present and i do not believe this is fair.
Although Procollect Inc and I have had some issues in the past with resolving this debt, and I was treated horribly, this debt is inaccurate and I would like to come to a conclusion based of facts, dates and proof. I have never had a lease contract with Procollect but XXXX XXXX terminated my lease indicating I have a {$0.00} balance.
|
| 07/07/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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This company started calling me last month about a debt that occurred 2 years ago from rental apartment. It just started to affect my credit report. Last month I started to receive constant calls from this collection agency about a debt that was owed to XXXX in XXXX XXXX, MI, which I rented on XX/XX/XXXX. I moved out 2 years later, and signed off without any problem or fee due. I lived in XXXX XXXX in XXXX XXXX for 2 years after my rent with XXXX XXXX ended. After signing off with the leasing office in XXXX, I received no mail, no email, no phone call or any sort of communication at all until Last month I Received calls directly from the collection company regarding a debt of {$610.00} about wall repaint, refrigerator replacement, etc, which I had no knowledge of for over 2 years. I only have the contract from XX/XX/XXXX to XX/XX/XXXX in hand. But on the contract it clearly stated that " Landlord may use, apply, or retain the whole or any part of this Security Deposit to the extent required for the payment of any rent, additional rent or any other sums as to which the Tenant is in default including, but not limited to, any damage beyond ordinary wear and tear to the Premises, including the common areas, or its fixtures or appliances ''. And if any fee was occurred I should have been notified immediately since my contact information and other legal documents are on record. But leasing office did not inform me on anything, and we signed off on the day we moved out with no payments no residual security deposit owed to the apartment. In addition, I called the leasing office of XXXX XXXX, they refused to talk to me since they passed this case to the collection agency already. Then I called the collection agency about my case, and I tried to communicate with the representative : XXXX ( code:XXXX ), but he was rude and treated me with little respect and an attitude that he specifically told me multiple times repeatedly to " just pay your bills ok? ' I was surprised and shocked by his behavior when I was trying to understand him. He had no patience in listening to my explanation, and he refused to talk to me by keep saying " have a nice day '' and wanted to hang up as I was trying to understand what he was saying. I know my XXXX was not proficient enough to understand everyone word he said so quickly, so I asked if my boyfriend could try to talk to him and understand the subject. XXXX then specifically told me " no '', I asked him to send an email to me then, he also refused to do that instead he asked to him and understand the subject. XXXX then specifically with my boyfriend, he is selling his house on the market, I do not want to receive any paper letters from them that would bring damages to my boyfriend 's house sale or reputation. So I asked him over and over why he could n't send an email exaplaining this issue. He refused to give me a reason. I also asked him to send over evidence and bills from the apartment, he refused again by saying he can only send mails. He has no proof nor evidence to identify those damages to the rental apartment came from me or my roommate, for all we know, this could be anyone that later rented the apartment or the apartment 's own damage since my roommate and I specifically had nothing owed or billed and there was no problem when we signed off with the leasing office. This company 's conduct was unprofessional and inappropriate. The leasing office or the collection agency did not contact me for damages for over 2 years. I suddenly received such an amount of debt that is affecting my credit score largely and my application to credit cards and banks. Affecting my daily live without a solid case.
|
| 08/31/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I have been attempting to dispute a collection from Procollect Inc since XXXX now. They are attempting to charge me {$260.00} for a XXXX XXXX XXXX account they claim I owe money to. I'm at my wits end regarding this account and the time I've spent trying to fix this. If I do not get anything short of a deletion from this account from my credit report, I'm going to sue. Its that plain and simple.
Back in XXXX, I disputed this account with the three credit bureaus. Because I didn't receive a response I decided to submit another dispute in XXXX. Again I received no response from any bureau so I submitted a third dispute in XXXX. I still never received any sort of response from the bureaus so I filed a complaint with all three buraus through your portal on XX/XX/XXXX.
Because I no longer had time to wait, I decided to call a local credit expert to assist me with this account that I do not owe. He and I got on the phone together and called Procollect Inc. He represented himself as my representative and advised them I was on the line. He advised them I was here to give verbal authorization to speak. A representative named XXXX took down our info and asked us to hold on. She came back and said they wouldn't speak on a three way call so my representative advised them we didn't need to. He advised XXXX that once I gave verbal authorization I would simply get off the line and he would gladly speak with them himself. XXXX then said hold on again. Once she came back she said I'm sorry but I can't speak to you guys on a three way call. My representative then said that he would like to speak to a supervisor. XXXX immediately said I'm sorry sir but this isn't a supervisor issue and she's going to tell you the same thing. My representative then told her it didn't matter and he was requesting to speak to a supervisor anyways. XXXX then said hold on and this time took a bit longer to come back.
When XXXX came back on the line she said I'm sorry sir but I can't continue speaking to you on the line. My representative said I don't need to speak to you I need to speak with your supervisor. XXXX then said I'm sorry sir but has Mr. XXXX left the line. My representative answered no and again he was requesting a supervisor. It went back and forth a while with her repeating the same line and then saying she was going to disconnect the call. At this point my representative did get mad and said He was asking her for the last time to transfer us over to s a supervisor or he would advise me to file this complaint and I would name her personally in this complaint. He informed her how I've been trying to dispute this account I do not owe since XXXX and I wasn't getting anywhere and now that I'm actually calling to address this issue I'm being turned away and I'm not even being given the chance to speak to a supervisor. He then said I would sue them because they refuse to assist me. She ended up hanging up in the middle of the call.
I am now filing this complaint and I am advising everyone involved that I'm going to sue if I get anything short of a response saying this account is being deleted. As for the reason why, besides the obvious failure to verify or validate debt according to the collection and credit repair laws, I don't owe XXXX XXXX XXXX any money. If I did, then why would they actually refund me my deposit? That's right, I got my money back when I left. Is it customary for ANY apartment complex to reimburse a tenant their money after they moved out if any damages or deficits were owed by the tenant? We all know the answer to that. Again deletion or lawsuit. I will not put up with any more XXXX from this collection agency.
|
| 07/08/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
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Back in XXXX of 2014 I moved out of my apartment at XXXX XXXX in XXXX Ga. About 2 weeks later I received an eviction notice through the mail at my new residence which I found very odd. When I arrived at court house on the court date, the clerk informed me that XXXX XXXX had dropped the case because they received the keys a week earlier. This also struck me as odd because I left the keys in the drop box in an envelope with my name and unit number on the front as I was instructed. Fast forward a few months later and Pro Collect is sending me a bill for {$1800.00}. When I disputed the account they sent over copies of the eviction notice and other documents to validate the account. The date the eviction was served the apartment had been vacated for 2 weeks. The letter also stated that I moved out without proper notice. So according to XXXX XXXX I moved out and was evicted simultaneously! But I gave them both verbal & written notice. After explaining the various issues I had with the property, ( including not removing the person who broke into my apartment because he was not on any lease, and the XXXX / eggs that were thrown on my vehicle on multiple occasions, and the XXXX that was rubbed all over the bathroom walls at the pool ), the manager on site became very agitated and told me that it was not part of her job description to handle those things. Three weeks later I noticed that my rent payment had not cleared so I called the front office and I was told that the check had bounced due to insufficient funds and I would have to pay a {$50.00} return check fee ( there is a sign in the office that says the return check fee is {$35.00} ). When I called my bank they assured me that the check had never even been processed. They also advised me not to pay the return check fee until I got the check back. I then made a phone call to XXXX XXXX and spoke to a guy named XXXX who told me he would resolve the matter. Minutes later he called back and told me he spoke with the manager on site and that my check was ready. When I went to the front office the manager told me the check was not there, that it would come through the mail. After arguing with her for 5 minutes or so, she opens a drawer and pulls my check out. The manager on site lied straight to my face and showed her true character. I returned to the bank and got a cashiers check and paid they rent that way so there was no more confusion. I was completely moved out of the apartment on XXXX XXXX, 2014 and have documentation to prove this. I was instructed to leave the apartment key in an envelope with my name and apartment number in the drop box which I did. Weeks later I received an eviction notice in the mail. When I went to the court house on the court date, the clerk told me that XXXX dropped the case. This was done deliberately to make it look like I was evicted instead of moving out. Since living at XXXX XXXX I have had to deal with shady managers that make up their own rules. When I moved into the apartment I was told the security deposit was {$250.00}. Shortly after moving in I received a notice from the then manager XXXX, that I owed an additional {$100.00} because the deposit was {$350.00} and not {$250.00}. I called XXXX XXXX and they confirmed that the deposit was {$250.00} so apparently the manager XXXX was scheming an extra {$100.00} off new tenants. So I was told the security deposit was {$350.00} instead of {$250.00}, then the return check fee was {$50.00} instead of {$35.00}, on top of being told that my check bounced when it was never even processed. This is very unprofessional of XXXX XXXX and reflects badly on XXXX XXXX.
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| 08/14/2023 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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XXXX XXXX Pro Collect inc, Due To Unfair Debt Collection Practices I am writing to file a formal complaint against Pro Collect, a debt collection agency, for engaging in unfair and unlawful debt collection practices as outlined below. The purpose of this complaint is to request your assistance in addressing these issues and seeking appropriate remedies.
COMPANY NAME # ProCollect, Inc. ACCOUNT # XXXX Please See Attach : Communication Tactics : ________ Pro Collect has resorted to aggressive and harassing communication tactics in their attempts to collect a purported debt from me. Despite informing them that their repeated phone calls are causing distress and inconvenience, they have persisted in their actions. Furthermore, during these communications, their representatives have used abusive and offensive language, creating an intimidating environment. These tactics not only violate my rights as a consumer but also contribute to emotional distress.
False Statements or Representations : _________________ Pro Collect has made false statements and representations during their debt collection efforts. They have attempted to collect an incorrect and inflated amount, which does not accurately reflect any legitimate debt owed by me. Additionally, they have impersonated lawyers and government officials, attempting to mislead me into believing the severity of the situation. Such deceitful practices undermine the integrity of the debt collection process and violate consumer protection laws.
Failure to Provide Information : ______________ Despite repeated requests, Pro Collect has failed to provide me with accurate and substantiated information regarding the alleged debt they are attempting to collect. This lack of transparency and refusal to furnish relevant documentation hinders my ability to verify the legitimacy of the debt and defend my rights.
Request for Assistance : ________________________ I am seeking the assistance of the Consumer Financial Protection Bureau to address these issues and ensure that Pro Collect ceases their unfair and unlawful practices. I kindly ask for your intervention to investigate this matter thoroughly and take appropriate action against Pro Collect for their violations.
Specifically, I request that you : 1. Investigate the communication tactics, including repeated phone calls and abusive language, employed by Pro Collect in their debt collection efforts.
2. Address the false statements and misrepresentations made by Pro Collect, including attempts to collect an incorrect amount and impersonating legal and government authorities.
3. Examine the failure of Pro Collect to provide accurate and substantiated information regarding the alleged debt, hindering my ability to verify its legitimacy.
Interaction with XXXX XXXX : I have already taken steps to address this matter directly with Pro Collect. I spoke with XXXX XXXX, the Client Services Assistant Manager, in an attempt to resolve these issues. However, instead of providing assistance, XXXX XXXX persisted in asserting the legitimacy of the alleged debt. She provided fraudulent statements and fabricated contracts containing fictitious driver numbers as supposed evidence of the debt 's validity. XXXX XXXX 's conduct further highlights Pro Collect 's disregard for ethical and legal debt collection practices.
I appreciate your attention to this matter and request your prompt investigation and intervention. Please keep me informed of any actions taken in response to this complaint.
Thank you for your assistance in helping me address the unjust actions of Pro Collect and restore my rights as a consumer.
I have Attch
|
| 08/21/2023 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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|
Web |
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XX/XX/XXXX I was notified through my XXXX XXXX account of a debt collection on my credit report for {$14000.00}. I called the debt collection agency, ProCollect to get all of the details for this account. I have lived in my current home in XXXX XXXX, TX from XX/XX/XXXX to present. This apartment lease was taken out in my name in XX/XX/XXXX. I have had multiple issues with identity theft since my purse with social security card was stolen in XXXX.
ProCollect was not in the least bit interested in hearing my claims that this was identity theft... they did give me details of the apartment complex. They asked that I send them the police report once filed - I immediately filed a police report - the report is attached. I followed the instructions of ProCollect and emailed the police report to XXXX. I emailed them the report # first XX/XX/XXXX and again with the actual police report XX/XX/XXXX.
From the information I gathered from ProCollect, I was able to contact the apartment, XXXX at XXXX XXXX. I was able to gather a few additional details from XXXX, one of their leasing agents. Details included emergency contacts, an email address, and the length of the lease, XXXX XXXX XXXX. The XXXX XXXX using my identity was evicted XX/XX/XXXX for not making a single payment.
An additional collection account popped up on my XXXX XXXX report on XX/XX/XXXX. I called the collector, XXXX, to let them know this was identity theft and was able to get additional details from them regarding this XXXX XXXX XXXX account that was fraudulently opened in my name. The address on the XXXX & XXXX account was the apartment - XXXX at XXXX XXXX address : XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX. I filed a police report for this incident, sent it to XXXX, and was able to get it dismissed from my credit report immediately.
I shared all of this information with Investigator XXXX XXXX who was assigned my case.
I have since filed disputes for the ProCollect claim with all three credit bureaus. I additionally froze my credit report with all three credit bureaus. I have unfrozen as needed and only for a day at a time - only to be rejected because of the ProCollect claim on my report. I have not been able to open any additional lines of credit or cosign leases or loans from my college-aged children.
This summer I took a day off of work just to work on resolving this... I have to help my youngest son get a loan for his freshman year of college and the lenders need to access my credit report. Once again, we will be rejected because of this collection claim. I have called the investigator on the case, XXXX XXXX. He offered to try to reach out to ProCollect on my behalf. When he called, he was told to send his credentials, which he did. He never heard from them. Because of the urgency, I also called ProCollect. I was told they can not share any details with Investigator XXXX- they will only share information with my spouse, my attorney or me. I asked what I could do in regard to this collection. I was told that they never received my police report or ID last year when I reported it. XX/XX/XXXX Once again I sent an email with attachments of report and driver 's license. This time I was told to send to a different email address - XXXX. I was also told they would need 30 days to review. I called today XX/XX/XXXX and was told they reviewed and it was decided that it was an accurate charge and I just needed to pay my bills.
Let me know any additional information you need from me in regard to this case.
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| 12/22/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
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Web |
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Step 1 : What is this about?
Debt Collection Agency Pro Collect Inc. representatives are still calling me after I submitted a written dispute, with the respective supporting documentation and information required, regarding the debt they are trying to collect. As of today, XX/XX/2020 I have not received a written response from Pro Collection , Inc. regarding the debt verification and email confirmation receipt for the written dispute I sent.
Step 2 : What type of problem I am having?
Debt Collection Agency Pro Collect Inc. representatives are still calling me to confirm if I paid the debt of {$230.00}, requested by XXXX XXXX, even though this debt is in dispute. Based on the information the representatives told me, Pro Collect Inc. received the dispute letter with the respective supporting documentation and information required, but they keep calling me, sometimes with an unprofessional and rude attitude, not listening to what I was saying, since they were interrupting and overtalking to me. As of today, XX/XX/2020 I have not received a written response from Pro Collection , Inc. regarding the debt verification and email confirmation receipt for the written dispute I sent related to the amount of {$230.00}, requested by XXXX XXXX
Step 3 : What happened?
I informed the debt collector, identified as Ms. XXXX, on XX/XX/2020 that I do not owe the debt of {$230.00}, requested by XXXX XXXX, and that this debt has been in dispute. She told me to send a letter outlining why I do not owe this debt and with the applicable supporting evidence. She made emphasis to send this information by email only, not by mail.
On XX/XX/2020 the dispute letter was sent to the email provided by Ms. XXXX : XXXX.
Another debt collector : Mr. XXXX, from Debt Collection Agency Pro Collect Inc., called me on XX/XX/2020 to check if I paid the debt. I told him that a written dispute was sent to Pro Collect Inc. agency and he confirmed it was received. He also told me that they were trying to contact XXXX XXXX ( the company that submitted my debt for collection ) with no response from them. Mr. XXXX told me that he will call XXXX XXXX again after XXXX and will proceed to inform me about it.
On XX/XX/2020 another representative called me and I barely could hear her over the phone. I was trying to ask her her name but she was not listening and continued talking. I told her about the background noise, and the reason for the call since this debt was in dispute, and she continued over talking in a very rude and unprofessional way, telling me why instead of keep talking, I shut up and listen when she is spelling her name. I told her that I would not continue with the conversation, thank her for the call and finished the call.
On XX/XX/2020 I checked Pro Collect Inc. company reviews in XXXX, XXXX, and XXXX. The rating range is between 1 and 1.5 stars. Some of the reviews are similar experiences like the one I have had.
Step 4 : What company is this complaint about?
The company is Pro Collect Inc.
Step 5 : Who are the people involved?
The people involved are Pro Collect, Inc. and their debt collectors : Ms. XXXX, Mr. XXXX and the representative ( she ) that called me on XX/XX/2020 at XXXX XXXX, AST, that was continuously over talking in a very rude and unprofessional way, telling me why instead of keep talking, I shut up and listen when she is spelling her name.
XXXX XXXX - company that requested the debt collection
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| 05/29/2020 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
Servicemember |
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I have tried reaching out to ProCollect Inc. multiple times in the past two months. The first time I contacted them was around XX/XX/XXXX ( not exact date ). I reached out to them asking them if they could provide me a settlement for the amount owed which is ~ {$2200.00}. This was NEVER the original amount owed. When they offered me a settlement of {$1200.00} the first time I called them I had requested a letter be sent to me in the mail verifying the debt and the representative Miss XXXX advised they are not able to send out letters before the debt has been paid. I asked to speak with a supervisor multiple times and was denied the right being told " this was not a supervisor matter ''. Feeling defeated, I had hung up the phone. A week later I has called back asking to see about another settlement. Again they offered me another settlement of {$1200.00} and I again asked for a settlement letter to be sent to me before I paid the debt. Miss XXXX stated again that they are unable to send a settlement letter in the mail before a debt is paid off. I asked to speak to a supervisor again and was denied the right. Miss XXXX advised this would be the final offer for a settlement and after this call, the only option would be balance in full. She threatened me and advised I had 3 minutes to pay off this debt or she would report to the credit bureaus as refusal to pay. I said I can not pay the debt without any proof on my end that this debt is going to be settled. Weeks go by and on XX/XX/2020 I had called ProCollect again. Miss XXXX has now been assigned to my file permanently. Every time I call I get connected with Miss XXXX. On XX/XX/XXXX I requested that a itemized bill be sent to my address. She advised that there would be a bill sent to my address and she did not know exactly when it would be received. Two weeks went by and I still had not received a letter in the mail. I called ProCollect back on XX/XX/2020 to see why my itemized statement had not been mailed to me yet. Miss XXXX advised the letter was mailed to me back on XX/XX/2020 and confirmed my address. The address she had on file was correct and I advised her I had never received a letter in the mail. She advised me to follow up with my local post office. I followed up with my local post office XX/XX/2020 and they are unable to find any records of letters from ProCollect Inc. being sent to my address. ProCollect has no proof or certified copy that they had sent an itemized statement in the mail. On XX/XX/2020 I had called back ProCollect to offer to pay my settlement offer of {$1200.00} with having received no proof over the past two months of being in communication with this company. Miss XXXX advised since I did not pay the first two settlements offered to me I am only able to now pay this debt in full which is double the original amount owed. Unfortunately I do not have funding to pay {$2200.00} to this company and have worked tirelessly in efforts to resolve this issue. I have been harassed and threatened by this company which has put an emotional and physical toll on my mental well being. They are practicing unfair collecting practices and should be shut down for harassment, threats and lies! They broke a law of the Fair Debt Collection Practices Act and never were able to validate my debt after 30 days of contact.I am disgusted with this company and the way they run things. Totally illegal scam artists!
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| 10/24/2018 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I moved into XXXX XXXX XXXX XX/XX/2017. I indicated on my application that I had a dog, and I also indicated what type of dog I had. My application was approved to move in. About 3 days later I received a call from the leasing office stating that they made a mistake with my application and the accidentally overlooked the dog. They explained that while pets were accepted my dog was too big and they have breed restrictions. I was asked to send in a copy of my dogs vaccine records, and proof of town registration. I did as requested. A few days later, I was contacted again by the leasing company and they told me if I dont get rid of the dog theyre going to evict me. I explained to them that the pet and her breed was listed on the original application, they approved everything, I shouldnt be subject to an eviction notice because of this. around XX/XX/2017 I received a notice to quit, shortly after on XX/XX/2017 I received an Eviction notice for unpaid rent. I went into housing court and filed a response to the eviction. I explained that I have always paid my property rent, and the unpaid rent they are attempting to take me to court for are unpaid PET RENT and a security deposit for the dog. The case went through mediation, the lawyer representing my apartment was present. I presented all of my rent receipts since occupying the premises. We attempted to come to an agreement, I asked for a lease for my dog before paying them the pet fees that I was recently made aware of. The leasing company refused to give me a pet lease. No agreement was made at the mediation process on or about XX/XX/2017. After returning to my residence the leasing company called the police and told them that my dog was violent and people felt threatened for their safety. The police officer explained to me that the leasing company was requesting for my dog to be removed from the premises. The police officer took a look at my dog, and his behavior, and he said he doesnt see a reason to remove the dog. The dog had a good temperament and is not causing a problem. After that incident I no longer felt comfortable in my apartment. I vacated the property on the weekend of XX/XX/2017. The keys were returned to XXXX in the leasing office. The apartment was left the same way that I received it. No damages were done to the property, and it was clean spotless when I moved out. I went back to court on XX/XX/17 to finish up the eviction process. The lawyer for the leasing company did not show up. The judge advised me that the case had been withdrawn without costs to any party. No judgement was ever placed against me. I was never evicted. My rent was always paid. Months later I check my credit report and a collection agency PROCOLLECT is charging me over {$3500.00} in falsified fees from the same apartment company. This is not my debt. I never received any notice of this item being placed on my credit report. I do not owe Procollect or XXXX any money. This case has been involved in litigation. The credit bureau XXXX has already removed this false debt from my credit report. PROCOLLECT needs to stop falsely reporting inaccurate information to XXXX and XXXX. Take a look at the court documents that will be attached to this complaint, I do not owe any money. Procollect is ruining my credit score and degrading my character. I want this false information deleted from my credit report immediately!
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| 06/20/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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On XX/XX/XXXX, I received a phone call from XXXX XXXX at Pro Collect Incorporated informing me that I had a balance of {$250.00} for an application fee at an apartment complex in XXXX.
I informed XXXX XXXX that I live in XXXX, have never applied to apartments in XXXX, and have recently been a victim of identity theft where the person who stole my identity applied to XXXX different apartments in XXXX using my information.
XXXX XXXX informed me of Pro Collect 's Fraud Dispute process. On XX/XX/XXXX, I sent an email to the address provided with all of the requested documentation ( copy of police reports in my home jurisdiction ( XXXX ), as well as XXXX, coloXXXX copy of ID, etc. ).
On XX/XX/XXXX, Pro Collect put my account in collections and reported to all XXXX credit bureaus, even though at this point, their investigation was still ongoing, and according to the FCRA, they are prohibited from providing information to a credit reporting agency that they have reasonable cause to believe is inaccurate. I called them and they said they still report to credit agencies even while an account is being investigated. I'm skeptical this is in accordance with the FCRA, but I said okay and just asked them to inform me of the status of investigation.
By XX/XX/XXXX, I still had not heard back from Pro Collect, so I called them to inquire about the status of the investigation. I was told by the staff member who fielded my call that she did not have any information about my account in the system and that the only person who could help me was XXXX XXXX and that the only way to contact him was via email. I asked her who XXXX XXXX is and she said 'upper management. ' I said okay and emailed XXXX XXXX a copy of my email from XX/XX/XXXX following Pro Collect 's Fraud Dispute process, and he replied back XXXX sentence, " You owe XXXX its die in full. '' There was no information about the status of my investigation or if they needed any additional documentation.
I replied back with the same documentation I had provided before, asking them to please follow the FCRA and let me know what other information they needed from me to prove that this debt is not mine.
I got a reply from XXXX XXXX XXXX with a letter that said the debt was true and valid, but without any further information. I think my police report, the XXXX copy of my photo ID, and the fact that I can verifiably prove the information on the application they provided is false should be sufficient evidence that this is Identity Theft. If it is not, I am kindly requesting more information from Pro Collect on what would prove that this is Identity Theft.
The information on the application from the apartment is verifiably false. It has a fake employer, fake income information, fake emergency contacts.
I would like Pro Collect to provide more channels for communication with them. The fact that XXXX XXXX is the only person who can handle my account and we can only correspond through email seems very narrow and arbitrary. And I would like more information on how I can prove that this account is the result of identity theft. I have done everything they have asked, and this process has worked with the other debt collectors I am working with ( as I mentioned, the person who stole my identity used it to apply to XXXX apartment complexes, so at this point, I have dealt with XXXX debt collectors ).
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| 08/12/2016 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
Older American, Servicemember |
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I have been receiving collection letters and telephone calls from ProCollect, Inc., XXXX XXXX XXXX, XXXX, TX XXXX, telephone no. XXXX, since last year, on a debt I do not owe.
I have had multiple telephone calls with the staff of this company, the most recent on : 1 ) XXXX XXXX, XXXX at XXXX with XXXX XXXX, 2. XXXX XXXX, XXXX at XXXX with XXXX XXXX and today, XXXX XXXX, XXXX at XXXX. with a supervisor, XXXX XXXX.
In XXXX XXXX I had a medical emergency which required me to visit XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, Texas XXXX. Before going to the Emergency Room, I checked with my XXXX Provider ( XXXX XXXX XXXX XXXX ) to verify if the hospital was considered " XXXX '' on my plan. They confirmed the hospital was an " XXXX XXXX '' provider.
During the admittance process I read all the forms provided to me by the hospital before signing them.
Several months later I received a bill for services sent by the Emergency Room doctor. I called the hospital and was told the bill was for certain services, which were separate from the hospital bill, as the Emergency Room physicians were considered outside independent contractors not covered by XXXX XXXX XXXX XXXX. Such information was not disclosed to me by the hospital at the time of admittance.
I asked the hospital to provide me with the forms I signed during my admission to the hospital including any form where I was informed by the hospital staff that the Emergency Room physicians were not XXXX XXXX XXXX XXXX " in-network '' providers and that I was agreeing to be responsible for paying any services provided by such physicians that XXXX XXXX XXXX XXXX would not cover. As we went thru the forms, the hospital acknowledged that there was no such form, that I had not been informed by its staff that the Emergency Room physicians were not XXXX XXXX XXXX XXXX " in-network '' providers nor was I required to pay for any services provided by such physicians that XXXX XXXX XXXX XXXX would not cover. I was the told by the hospital that they would take care of the fee and I would not be held responsible.
During multiple telephone conversations with the ProCollect staff, I explained the above facts and requested XXXX XXXX, XXXX XXXX and XXXX XXXX to provide me with any documents in their company 's possession proving that in XXXX XXXX I agreed to pay for medical care provided by " out-of-network '' physicians in the Emergency Room, which would support I owed the subject creditor the amount of {$230.00}.
To date, I have not received the documents I requested from this company. On XXXX XXXX, XXXX, the company sent a piece of paper, without any letterhead, with my name and a an amount written. There is nothing in this document that proves I owe a debt.
In light of their failure to provide the evidence of debt I have requested on multiple occasions, I ask that ProCollect stop sending letters, stop calling me by telephone and to delete this debt from any credit bureau to which they may have reported it. They have failed to do so and have continued a pattern of continuous harassment by mail and by telephone, even after I had specifically requested them, by phone and in writing, to stop doing so.
Your assistance will be appreciated to resolve this matter and put a stop to these illegal and unfair debt collection practices. Thank you.
Respectfully, XXXX XXXX XXXX
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| 12/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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No consent is the definition of violation of privacy.
Without making sure a consumer reads, understands, and signs your policy, or clearly and concisely displaying option to opt out of privacy policy, a financial institution obtaining and sharing a consumers non public private financial information when they have no agreement to have any type of mutual relationship with the consumer is IDENTITY THEFT!!!!
Pro Collects disregard for the law has XXXX violating my right to privacy, accurate reporting, fair credit, a thorough investigation, and defaming my character by willfully neglecting my concerns about the negative item furnished on my consumer report by Pro Collect Inc.
XXXX failure to actually investigate this item after I provided clear documented proof destroying the validity of this item back in XXXX of XXXX has caused me severe damages. It has cost me multiple Job opportunities in my industry and limited my ability to secure housing of my choice. ( XXXX XXXX, you cant work in this industry with a rent collection on your credit report, and my former employer and landlord XXXX XXXX submitted this false item as retaliation ).
Im done playing games, I am attaching an conditional acceptance notice to this complaint that simply states if Pro Collect proves this debt is owed, at this same amount, and everything this I stated has no merit, Ill pay. If not, they need to pay for damaging my life, and XXXX needs to pay me for the part they have played Ive never done business with Pro-Collect Inc. They dont have a consumer agreement with me where I ever consented to them being allowed to have or share my non public private information.
Theyve never supplied me with their privacy policy, or a clear and concise option to opt out.
This is a situation they clearly know nothing about because the original lease agreement with XXXX XXXX does not give Pro-Collect or any 3rd parties the right to share my private information without my consent, they also provide no clear concise option to opt out dissolving the original agreement. I do not and have never consented to Pro Collect sharing my private information and they are violating my right to privacy. They are also harassing me by insinuating I owe them anything. The item was written off and claimed on income taxes ( Already Paid, and I need a XXXX ) so are they trying to get XXXX paid twice for the same alleged debt? The amount is completely inaccurate, and I am not a consumer of pro Collect and ever owed them anything.
I can only assume my non-public private information concerning this alleged debt was either purchased, or stolen by Pro Collect Inc XXXX either case, their position has no legal authority to share my information with any financial institution without my consent. And you possessing this item is illegal and truckload of violations As a financial institution, XXXX is further violating my rights by using this questionably acquired inaccurate information to create a document defaming my character, damaging my credit worthiness without my consent that they are profiting from by sharing with others.
XXXX has never reached out to me for my consent, had never made sure I understood their privacy policy, or to tell me how I can opt out of what they do with my info, or to check the accuracy and validity of the information or anything about this item.
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| 05/13/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
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I moved into XXXX XXXX XXXX in XX/XX/XXXX ( 4 days before my mother passed away ) and at the time I asked management if my mother pass away can I upgrade to a bigger apartment because my mother is on her XXXX bed and my dad would have to move with me because he is XXXX, and at the time of my lease signing I was told yes. In XX/XX/XXXX I asked XXXX can I upgrade my apartment and I was told that management changed and despite of my lease saying I can ; however, at that time I culdnt upgrade to a bigger apartment. Tried to explain that my dad had a XXXX XXXX XXXX and my mother was his sole caretaker and he needed a live in aid to assist him and my mother passed away on XX/XX/XXXX and he didnt care. So I began to look for a house so my dad could come live with me. In XX/XX/XXXX I closed on a house and immediately advised XXXX XXXX management that I wanted to do an early termination and because they had switched to new management again and I was told that I would have to wait until XX/XX/XXXX in order to put in a notice to terminate. So in XX/XX/XXXX I took my 60 day notice into the office and talk to management and was told that in XX/XX/XXXX I would only be charged the XXXX that states on my lease for early termination. In XXXX the apartment switch management again and the new manager XXXX contacted me by phone and asked if I was staying in the apartment and I explained to her what happened and she stated that she didnt have a 60 day notice, but she would take in consideration that I had done a 60 day notice and give me credit for 30 days already and I was instructed to send a email and include the date of XXXX so she will remember the conversation when XX/XX/XXXX come around and she can remove the other fees from the system. I sent the email on XXXX and stated that I was putting in my 30 day notice like I was instructed to do. On XX/XX/XXXX I called to get the amount that I needed to pay and was told by XXXX and XXXX that I dont have anything to pay because the system added XXXX and late fees because I had not been removed from the system yet and I was told not to worry about because they was removing that. I asked that day what would I have to pay and was told just the termination fees and I was also told to wait 30 to 60 days to receive the statement. I called in XXXX to find out the amount and was told to wait and when I called in XXXX the new agent told me that she could email me the statement. So on XX/XX/XXXX I was emailed the statement and was instructed to call corporate. No number was given and nobody would discuss the amount that was on the statement. It took me 3 days to finally find corporate number and when I called and talked to someone I was told it was past 30 days and nothing could be done and I tried to explain that I just received the email. The lady also stated that XXXX XXXX didnt have a forwarding address and I explained that it was one on file along with my email address because I emailed my 30 day notice and it was on file because I receive a lot of emails stating when my rent was due, but the corporate lady was very rude and hung up in my face and I called back and the lady refused to talk to me. I am deputing the amount because it was totally unfair on top of dealing with the death of my mom. I only think I owe is XXXX
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| 10/23/2023 |
Yes |
- Debt collection
- Rental debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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I had repeated calls from this company, and so on XX/XX/2023 I finally returned the several missed calls from this number, since they kept calling me, and I wanted to see who it was. The person who I spoke to on the phone on Saturday was extremely rude and her tone was terrible. She was talking over me the entire time that I was asking her to not talk over me while I explain my points, and also while I was trying to get information on why they were calling me and ways to resolve it to whereby they would stop calling me. Unfortunately, it never led to a resolution because the lady on the phone would not let me get a word in, and she was talking over me, she was very nasty with her remarks and when I requested to speak to someone else instead of her for assistance, she told me no she will not get anyone else to assist me. I had to end up disconnecting the call at that point, b/c she had terrible customer service. It left a terrible taste in my mouth and it put me in an upset mood as well. On Monday, XX/XX/2023, this company called me again, and the person who called me, seemed to be able to explain to me the reason for this company reaching out to me, and I proceeded to complain to the person who called me about the rep from Saturday. I even asked for a manager, so I can advise the manager, and put in a complaint on the employee that I spoke to on Saturday. When a so-called manager came on the phone, and I proceeded to explain to him about my terrible experience, and the unprofessional and terrible customer service and harassment I received from one of his workers, he proceeded to handle me in the same tone that the previous representative from Saturday had presented. He was talking very rudely and talking over me, they were calling me with false information, stating that I did not want to pay any money to a company and that I owed administration fees and a insufficient return fee. None of this is accurate information, and furthermore if someone was able to resolve this issue with me, I would not be complaining here today. They were raising their voices at me and I felt extremely upset, because this is not how you are supposed to be conducting business. This company, Pro Collect is super unprofessional everyone there is extremely rude, and that company should be shut down immediately. Everyone there deserves disciplinary action, and to be held accountable for how they are handling people when they call them. Furthermore, they should not have been calling me so many times, and secondly, they need to watch the way they speak to people, so I am reporting this entire company. I did not catch the names of the two representatives that I spoke to, but I am sure that it is on record, and the calls have been recorded I no longer wish to receive any type of communication from this company and I advise that they are banned from reaching out to me and I do not want to see anything on my collection report from them at all, because it is unlawful and I do not owe any debt. I have no knowledge of any debt. They were not able to resolve anything with me because they were too busy being very nasty towards me and it is unacceptable. So at this moment in time, I am reporting Pro Collect and they are located in XXXX Texas. Thank you for your assistance in advance.
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| 09/13/2021 |
Yes |
- Debt collection
- Mortgage debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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|
Web |
Older American, Servicemember |
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A previous landlord sent my name and information to a collection agency without notifying me first. They did have my phone number. They also talked to my landlord which where I reside at now for there references pertaining to me. Which its evident they were good references I got the apartment. They did not send me anything in writing about a bill I supposedly owed them. After my 1 year was up I was told over the phone that I was on a month to month lease. I did not sign another lease for another year. I recently found out that my name was sent to ProCollect ( collections ) Agency. Its been 1 year and 8 months since I moved from this apartment. Im just now finding this out XX/XX/XXXX. I find this out through the credit bureau. I was shocked, upset and etcs. I have good credit and I try to keep it that way. I dont understand how Pro Collect can send my information to the credit bureau without notifying me first. They didnt send me a dispute letter or nothing. There very rude and threaten me if they dont have there money by XX/XX/XXXX there going to send my information again to collections. I tried to tell them that the bill is fraud over the phone when I found out this lie. There billing me for the month of XX/XX/XXXX. I moved out of the apartment the middle of XX/XX/XXXX & yes I paid the full month XXXX bill. There coming after me for the whole month of XX/XX/XXXX, garage parking billing me. I paid rent in the resident Im in now in XX/XX/XXXX. There charging me {$58.00} for the month of XX/XX/XXXX for garage parking when my rent wasnt but XXXX XXXX monthly. They created a bill for XX/XX/XXXX for braking a lease I never signed. I was on a month to month lease. I feel the reason they didnt contact me by no means is due to they know I would of fought these accusations in court and I would of won. This is fraudulent activities. I always paid my rent and still do. I need for this issue to be resolved. Times are hard with this COVID 19. I dont need my credit score to go down due to there fraudulent activities. This bill is for {$1300.00}. I get a letter from Pro Collect telling me if I dont pay them that this can stay on my credit report for 7 yrs among other things. I wont be able to get additional credit. It will effect my employment. I wont be able to purchase a home or car, or even Qualify for an apartment rental.
I tried telling them this is fraud because all that was reported are lies. They are liars and scandalous. I had major problems living there with them coming in & out of my apartment without my permission. Theyve stolen items out of my apartment. There were bed bugs in my apartment. They were keying up my car ( XXXX ) in there garage without cameras.
I had to remove myself from there. I assume they thought I was stuck there for there torture.
Now 18 months later I find out thru collections there fraudulent billing me for things when I no longer lived there. I got proof I paid my landlord where I reside at now that I paid them XX/XX/XXXX my first month rent. The other accusations are lies too. They created this buill out of jealousy and envious of my well being. I am an honorable XXXX service connected veteran. I dont have the free monies to give them for there needs.
Please in Gods name help me get rid of these snakes!!!
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| 02/12/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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I contacted ProCollect back in XX/XX/XXXX to make arrangements to pay a debt I found out was on my credit report. The gentleman I spoke with told me he could not accept a payment arrangement nor settle the account ; that it had to be paid in full. Upon agreeing to pay the balance in full, the gentleman assured me that I would receive a letter via email stating the debt was paid in full and that ProCollect would have it deleted from my credit report. I made the payment of {$490.00} + fees totaling {$500.00}, in FULL, for the amount owed on the account.
I never received a paid in full letter and the collection has not been permanently removed from my account.
I contacted ProCollect on XX/XX/XXXX because I find out the collections is still being reported each month on my credit report. I first spoke with a Ms. XXXX, who was extremely rude and unprofessional. I tried explaining to her what the gentleman who took my payment back in XXXX told me and I agreed to. She placed me on hold several times and came back to tell me that I was given a deletion offer in XX/XX/XXXX and I didn't make a payment until XX/XX/XXXX. I explained to her that I never received a deletion offer and I called in to make a payment in XX/XX/XXXX, only after I found out the collections was on my credit report. She stated that they can not remove the collections from my account. I kept telling her that the gentleman told me it would be removed and that I also never received the paid in full letter. She stated that they would email me a letter stating paid in full and that the only thing they can do is continue to report to the credit bureau " paid in full. '' Again, I told her that is not what I agreed to when I made the payment in XXXX. Ms. XXXX became very rude after I asked to speak to a supervisor about the matter. She told me, " This is not a supervisor matter and the answer won't change. '' I told her I would still like to speak with a supervisor. I was repeatedly told, " NO '' and finally, " I am going to have to disconnect this call. '' I called back and spoke with someone else. I immediately asked to speak with a supervisor and I couldn't understand the young lady 's name. She, too, did not let me speak with a supervisor. After I tried explaining to her that this collections was supposed to be removed from my credit report after payment in XXXX and that they are still reporting it each month, she proceeds to tell me that they don't report accounts that are paid ; it is the credit bureau that is updating the account. I told her the credit bureau can't put anything on there that they don't report. She still insisted that ProCollect uses bully tactics and is updating the collections as " {$0.00} balance '' every month, instead of deleting it as promised. I told her again that the account was supposed to be deleted when I paid it. She told me it's the credit bureau, not them. She was short, cut me off, and ended the call. After 1 year and 3 months, I finally received a " paid in full '' letter via email, only after I had to contact them again, but they are still refusing to remove the collections account from my credit report. I was lied to and the representatives of this company were highly rude and unprofessional.
|
| 05/04/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
Servicemember |
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XX/XX/18 Dear Sir or Madam : This letter of complaint is related to Procollect Inc., XXXX XXXX XXXX XXXX, XXXX, TX XXXX, XXXX, Related to my account # XXXX. Procollect is trying to collect an incorrect amount on the debt. I had an initial debt of {$450.00}. I agreed and established that the debt was valid and I have been paying on the debt as often as two or three times a month. Procollect is not reporting payments to both credit bureaus. The two bureaus have different information about what I owe, which negatively impacts my rating. I submitted moneyorder receipts and asked all agencies to investigate my evidence and make the corrections. XXXX ( Complaint # XXXX ) and XXXX credit reporting agencies have erroneous amounts owed on my reports.
I have gotten the debt down to {$220.00}. I check my XXXX XXXX account regularly to insure that my payments are being credited and received. I made the monthly payments without specifying a particular amount to be paid each month ( contract ). I am on a fixed income of only {$850.00} per month right now. I did not want to go into default on the debt, if unable to pay what I had agreed upon. I filed a complaint with XXXX related to the incorrect balance noted on the report ( Complaint # XXXX ). I made sure to write both XXXX and Procollect and ask them to update my list of payments, using the information and copies of moneyorders. They have refused to do so. XXXX stated that they had investigated and say that I now owe {$260.00}. This is a {$37.00} difference from my calculations. The XXXX report states that I currently owe {$360.00} which is way off the mark.
I am constantly receiving notifications ( from XXXX XXXX ) that my credit is being damaged because ProCollect is not giving me credit. What my records show I owe and what Procollect is reporting to the credit agencies is NOT correct. I sent Procollect copies of my payment receipts ( which they are ignoring ). The balances between the two credit bureaus are inaccurate. I have made two efforts to dispute the incorrect information. I made copies of the postal moneyorders I mailed to Procollect plus the dates they were mailed out. Neither Procollect or the credit agencies properly investigated or updated the information. The only thing I asked them to do was to tell me which payments they HAD received from me ( using the list that I provided ) and to let me know which ones were not credited. Inaccurate information is being kept on my credit record even though I have provided proof that I had made these payments. If I am to pay off the rest of the debt, I EXPECT to be fairly audited and that no more derogatory remarks be placed upon my account UNTIL I receive confirmation and validation for the payments I have made. I do not feel that it is fair for me to have to pay {$5.00} to research missing money orders or to have to certify EVERY single moneyorder that I send by mail.
The credit bureaus and Procollect are not accurately reporting or confirming my payments. I need all organizations to update my credit files and to cease the marks until a resolution is made. Thank you! Questions ( XXXX ) XXXX XXXX XXXX XXXX.
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| 02/03/2023 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I have have contacted this company to request the verification of the negative items they are reporting. In pursuit to the Fair Debt Collections Practices Act, 15USC 1692 Sec.809 ( b ). You are required under the above named titled and section, to show your lawful authority to collected on an alleged debt claim ; I have requested " ALL '' of the following items : The name and address of the original creditor A copy of the original contract between myself and the original creditor.
The original application for this account with my signature.
A copy of the agreement authorizing your company to collected on their behalf of the original creditor.
FULL detailed accounting history on the account and the calculations on how they reached the amount owe.
Provide verification on any judgments connected to this account.
Provide your license to collect in my state and your registered agent name with their address.
Please show proof that the Statue of Limitations has not expired in my state for this account.
Provide the date of the last payment on this account. They are listing the items in question to credit bureaus from : XXXX This company has " FAILED '' to provide me with " ALL '' of the items requested above. They have also repeatedly harassed me by phone, mail, and have had individuals show up at my home in attempt to serve me with a lawsuit. I have never gone into a signed agreement or contract with this company and do not owe them for any debt.
Additionally I am in complete distress due to them violating my right to privacy, and reporting the companies listed in this complaint without my written permission, written consent, or written instructions. I have not at any time provided this company, the credit bureaus or the banks/companies listed in this complaint with written permission, written consent or written instructions to report these items on my credit report. They are breaking the laws set in place by the Fair Credit Reporting Act. They have broken the following Fair Credit Reporting Act laws : 15 U.S.C 1681 section 602 A. States I have the right to privacy.
15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions Their violations have caused me to be denied credit, denied the right to purchase a home, declined the right to lease an apartment, denied business loans, denied employment, and denied insurance. Their violations have also caused me distress and embarrassment. These violations must end now.
I am requesting that they discontinue reporting and remove/delete all negative information that they have reported/are reporting to the credit bureaus in regard to the companies listed in this complaint, and for any other companies that they might have associated with my name and/or social security number. I'm also requesting that they stop all phone calls, texts, email, direct mail, social media direct messages, stop sending individuals to to my home and/or work to serve lawsuits and/or collect debt. I would like all forms of threats, and communication to stop immediately.
Best, XXXX XXXX
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| 12/14/2023 |
Yes |
- Debt collection
- Rental debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
Servicemember |
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This complaint is towards ProCollect Incorporated, XXXX XXXX XXXX XXXX XXXX, Texas XXXX, and. XXXX at XXXX, XXXX XXXX XXXX XXXX, XXXX FL XXXX. ProCollect is attempting to collect a debt, but the debt is an error on hehalf of their client XXXX of XXXX. XXXX or ProCollect has not told us specifically what it is we did or didnt do warranting the {$25.00} charge?
Ive received correspondence and phone calls from ProCollect initially accusing me of living at XXXX of XXXX. Ive never lived there, it was my daughter who lived there. My daughter lived there while attending XXXX XXXX XXXX. I, her father, was the guarantor. The problem is, XXXX at XXXX charging us in error.
XXXX description indicates Damage Charges, and the notes area states XXXX Common Area Trash Removal. We absolutely removed all the garbage from the room. We thoroughly cleaned the place, as a matter of fact, my wife made a comment as to its cleanliness as we spent 2 plus hours cleaning.
XXXX at XXXX has not responded to 2 certified letters sent to their location. Interestingly the first certified letter supposedly did not reach XXXX. I wrote a second certified letter to XXXX XXXX of XXXX, XX/XX/2023, addressed to XXXX XXXX. Tracking the second letter it reached its destination. However, I did not receive a response. The certified letters delivered to XXXX, it requested specifically from XXXX of XXXX ; what was it that we did not clean?
A specific document, XX/XX/2023 I received a call from ProCollect, a man name XXXX XXXX XXXX, and he was aggressive and very rude. He didnt want to hear anything I had to say and He said just before hanging up I will annotate your account as refusal to pay. I responded to him, thats not what I said the call ended.
Its almost as if XXXX is trying to teach a XXXX person a lesson. Example, a XX/XX/2023 letter states Negative information on your credit report typically remains for seven ( 7 ) years after the original date and may significantly affect your ability to : ( 1 ) Obtain additional credit ( 2 ) Obtain employment ( 3 ) Purchase a home or car; and ( 4 ) Qualify for an apartment rental.
Those are all scare tactics ; Im XXXX, Im a XXXX and a man of proven integrity in the community and the city ; Im also a small XXXX XXXX, have my house, have cars, and I dont need to rent an apartment. Have worked hard all my life.
I called ProCollect today at around XXXXXXXX XXXX, spoke to a supervisor. Told him what was happening, that Im trying to prevent it from going any further because it means I must then get an attorney involved. He said something to the effect, youll get an attorney involved for {$25.00}, go ahead.
I don't owe XXXX anything, and ProCollect I believe knows that but proceeding to hassle and threaten me for {$25.00}. No one deserves to be treated this way. If I owed XXXX the money I would have paid them but I don't owe them. XXXX has cameras throughout the building, and XXXX has these types of issues I'm sure XXXX keeps the video footage. XXXX can show me and my family in and out of my daughters apartment taking garbage to the garbage shoot, dumping the garbage.
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| 12/06/2021 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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ProCollect Inc is the collections agency representing my previous apartment complex, XXXX XXXX XXXX ( XXXX XXXX XXXX, XXXX XXXX, Texas ). I was a resident of XXXX XXXX XXXX from XX/XX/XXXX until XX/XX/XXXX. I gave notice of my intent to move out to the XXXX XXXX, XXXX XXXX, on XX/XX/XXXX. Since my lease agreement had expired on XX/XX/XXXX, and as per the lease contract states XXXX XXXX of the attached agreement, my lease was automatically renewed month-to-month after that. Upon vacating the premises, the apartment complex allegedly mailed a final account statement to my permanent address on file. I did not receive the original bill nor subsequent reminders. I was also not contacted via email or phone, both of which the apartment complex had previously reached me at. It wasnt until I ran my credit report in XXXX of XXXX that I discovered a {$2800.00} amount in collections with ProCollect listed as the collections agency for the original creditor, XXXX XXXX XXXX. My first course of action was to reach out to XXXX XXXX XXXX directly to inquire about the charges. I spoke with a representative who informed me that the apartment complex had recently been sold to a new management company and she did not have access to previous tenant records and final account statements. I then reached out to ProCollect and spoke with an agent who informed me that this was a true and valid debt that they intended to collect the full amount on. Months later when I was in a financial position to settle the debt, my wife called on my behalf to request a final account statement with a detailed list of the charges. When we still had not received the documentation 21 days later, we called once again on XX/XX/XXXX and spoke to XXXX XXXX and request the documentation be sent via USPS. He was rude and borderline aggressive in his tone. His demeanor was cold and he insisted that the documentation had been mailed out just that day. Shortly after this conversation, my wife and I investigated ProCollect online and what we discovered was shocking. There are hundreds of reviews online dedicated to warning consumers about this particular collections agency and the apartment management companies that they work with in addition to the hundreds of thousands of complaints listed on the CFPB website.
Once we received the final account statement, it was apparent that the apartment complex had violated its own lease contract and added an additional {$2400.00} charge labeled early term fee. I sent a debt settlement offer outlining the above information and a proposed new amount for {$1100.00} to ProCollect via Certified Mail on XX/XX/XXXX. This settlement amount offer included cleaning and maintenance fees that I do not dispute as well as a {$520.00} reletting charge. I did not hear from ProCollect as requested and sent a follow up email on XX/XX/XXXX inquiring about my offer. XXXX XXXX, XXXX XXXX for ProCollect, refused my settlement offer despite the fact that they do not have a legal right to collect the amount stated in their list of charges.
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| 05/24/2022 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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On XX/XX/XXXX ProCollect received an account from XXXX XXXX Apartments for a collection account in my name with a balance of {$7400.00}.
Since this date, I have tried numerous times to validate the debt. This includes, but not limited to : 1. Sent requests directly to the collection agency for debt verification, debt validation, and legal right to collect the debt ( including State License to act as a debt collector ) 2. Sent requests to the credit bureaus asking for the same aforementioned information.
ProCollect has failed to provide documentation under the FCRA, so much so that I filed a complaint against ProCollect to the CFPB.
On XX/XX/XXXX I submitted complaint ID : XXXX to the CFPB stating the issue at hand with the debt verification, methods of validation, and legal right to collect on the debt. They responded with : " Procollect received the consumer 's account from our client XXXX XXXX Apartments on XX/XX/XXXX. The consumer owes a balance of {$7400.00}. The consumer 's dispute has been noted and the account has been updated. Procollect will mail proof of the debt to the consumer on today XX/XX/XXXX. I apologize for any inconvenience this XXXXy have caused. The consumer may provide Procollect with any correspondence that proves this debt to be invalid by email to infotocollector@procollect.com or fax XXXX. The consumer may contact Procollect @ XXXX to pay the balance in full over the phone with a credit or debit card, or receive additional payment options. If the consumer has any further questions they may contact me, XXXX XXXX, directly @ XXXX ext XXXX. Thank You '' Upon further review recently after submitting another complaint to the credit bureaus, some new information has come to light in regards to ProCollect.
On XX/XX/XXXX the Department of Finance for the State of Idaho received a complaint from a resident about illegal debt collection practices from ProCollect. The Department of Finance issue a lawsuit against ProCollect ( XXXX : XXXX ) for acting as a debt collector without the proper state licensing.
An active Cease and Desist was issued and served on XX/XX/XXXX advising ProCollect to cease all debt collection actions until proper state licensing can be obtained.
ProCollect was actively purchasing debts in the State of Idaho before they received their State Licensing. This is also true in the State of Connecticut.
As mentioned previously, ProCollect first reported to the credit agencies on XX/XX/XXXX, but did not obtain State licensing until XX/XX/XXXX.
ProCollect has failed to uphold the FCRA by : 1. Not obtaining licensing when required 2. Harassing phone calls 3. Did not send proof of debt upon purchase of debt 4. Did not provide verification of debt, validation of debt 5. Reporting inaccurate information All these corrospodances have been documented with receipts, times, dates and outcomes.
These complaints come with notice of intent to sue for illegal and malicious debt collection practices if the desired resolution is not met.
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| 01/05/2022 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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In XXXX of XXXX, I signed a lease agreement with XXXX XXXX XXXX XXXX. This is an off campus apartment complex for college students who attend XXXX XXXX XXXX. When I signed this lease, I fully anticipated to be living there for the full term of the lease which was from XXXX XXXX XX/XX/XXXX. However, as you may know, there was a world wide pandemic that arose rapidly and was the cause of many deaths globally. This pandemic not only caused many deaths, but it also was the reason for world-wide shut-downs, unemployment, evictions, etc. With this disease widely threatening the population of the globe, XXXX took initiative to continue classes fully remote and shut down the in-person functions of the school. When I was aware of the university 's decision, I immediately contacted the leasing office and was told that there would be accommodations made for students who had signed this deceitful lease agreement. Months after speaking to one of the office managers over the phone, I followed up with the management again and had no luck in reaching anyone to answer my questions about the pandemic. When I was finally contacted, I was told that I would be responsible for the full amount of the lease. I found this to be extremely unjust, but was willing to negotiate with this apartment complex in order to fulfill the terms of the lease. I offered to pay up to 6 months rent in order to break the contract, and even offered to postpone my move in date until the school resumed in-person classes ; they did not accept any if these options. Recently, the apartment office sold the debt to PROCOLLECT. Upon receiving the notice of this transaction, I quickly disputed it as it was stated to do so if I disagreed with the debt in the collections notice letter. However, instead of conducting an investigation, the debt collectors reported it to the credit bureaus and it has severely impacted my credit score. I have disputed this collections account on all impacted credit bureaus and XXXX still finds this debt to be valid while XXXX has completely removed this report. I have contacted a lawyer and am in the process of sending PROCOLLECT and The ONE a demand letter to have this debt removed, or to come to some sort of agreement in order to remove this report from my credit history. The pandemic was an act of XXXX, or vis majeure clause, and could not have been predicted. This clause explains that in the events that are beyond the control of the party invoking the clause cause performance to become impossible or impractical or otherwise frustrates the purpose of the contract. In addition, PRO COLLECT violated the The Fair Credit Reporting Act, 15 U.S.C. 1681 by failing to handle the dispute I submitted in a timely manner. Not only this, but this collections agency has failed to send notifications about my credit report. With all this given information, and the advice given to me by my lawyer, I believe that this situation should be reviewed and reported because of the violations that have occurred.
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| 03/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Please note that I have a credit file that spans more than 3 decades. I have XXXX 30 day lates, on any credit bureau. I have done volunteer work for years to teach the importance of good credit. This is my only XXXX and it is inaccurate. My complaint is about a collaboration that involves THE COTTAGES OF XXXX, PROCOLLECT INC., and XXXX. My son lived in an apartment complex, THE COTTAGES OF XXXX. He was in college and I was paying his bill. The Cottages of XXXX sent inaccurate statements. Based on conversations with their employees, it is my strong belief that they were charging people for things that they didn't owe and hoping that the people would pay anyway. They were using the threat of, turning people over to a collection agency, as a weapon to get the consumer to pay for these charges that they don't owe. I am no fan of being extorted and I challenged them on the charges. It took many conversations and many emails ( hours on hours of time ) but they finally admitted that the statement was wrong and sent me a statement that was at least closer to correct although still inaccurate. After giving them sufficient time to charge me only what I owed and multiple calls, I decided to cut my losses and pay. Ultimately, I paid more money than I actually owed in order to move on with my life and they still turned it over for collection. Even with a zero balance. The collection agency is PROCOLLECT INC. I have sufficient information to prove that my being turned over to them was unreasonable but PROCOLLECT INC seemed to have no interest in the truth. PROCOLLECT INC. filed derogatory information to XXXX which added it to my report. I disputed the derogatory information to XXXX even though they made it extremely difficult by having check boxes with information about your situation and none of the information beside the boxes fit my situation. They give you a box for " other '' and the ability to describe your situation but allow too few characters to adequately describe it. Later they will allow you to upload documents but limit the documents to too few pages for a case where many emails were written and received. The collaborated extortion seems to work like this : THE COTTAGES OF XXXX charges amounts not owed. If consumers pay them, the scam ends there. If consumers don't pay them PROCOLLECT INC. is all too happy to, for a fee from the consumer, to collect the extorted money. If the consumer is unhappy with getting extorted by PROCOLLECT INC., the extortion continues to XXXX which I assume is being paid by PROCOLLECT INC with a membership fee. This collaboration is good for everyone but the consumer which assumes that they have limited ways to fight. As an example, I contacted XXXX today and I spoke to 6 different agents. Each time that you get transferred to a different agent, they ask for lots of information. It seems that they assume if they transfer you to enough agents, which take enough of your time, you will just give up. The collaborators win. The consumer loses.
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| 06/10/2022 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
Older American |
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In the first week of XX/XX/2022, I received a credit alert and logged in to XXXX to discover there had been a fraudulent claim filed by Park Place Apartments located in XXXX, XXXX. XXXX XXXX XXXX had established a claim through ProCollect ( XXXX XXXX XXXX XXXX in the amount of {$500.00}.
There are multiple issues with the collection effort.
1 ) My family had not lived at XXXX XXXX XXXX for more than XXXX and a XXXX XXXX before this claim was made.
2 ) When we departed, there was no such claim made. In fact, the management did not return our security deposit at that time. Their reasoning was the carpet needed cleaning. ( The carpet was not stained, nor was it damaged. It was also not new ( as promised prior to moving in the year before ) 3 ) Management at XXXX XXXX had our phone numbers and email as well as knowledge of the forwarding address. Yet no notice was ever received regarding the subsequent claim for unspecified repairs. No such repairs were required either.
4 ) ProCollect Placed a collection notice at the XXXX Credit Bureau prior to any attempt to notify me either. There was no telephone call or notice from the mail or by email.
5 ) I filed a dispute with XXXX on the XXXX of XXXX l and they acknowledged it on the 8th.
6 ) About the XXXX of XXXX XXXX notified me that they verified the debt. But provided no proof of it, which was requested in the original dispute. I had to call XXXX again to obtain contact information for ProCollect. It was not originally provided by XXXX.
7 ) On XX/XX/XXXX I called ProCollect, and learned I could file a dispute through them by email, which I did. ProCollect did not respond to my email.
8 ) On the XXXX of XXXX I received an email from a Restoration Specialist at XXXX in response to my second dispute which was escalated to that service about a week prior.
9 ) Multiple attempts to communicate with the Restoration failed due to only connecting to voice mail. I'd asked the representative several time to use email as XXXX kept us from resolving anything. We never did speak.
10 ) On the XXXX of XXXX, I received a letter from ProCollect informing me that the collection account had been canceled. There was no explanation provided.
So, this complaint is about three separate issues.
A ) Holding the management at the apartment complex accountable for filing a false collection claim. I've already checked with state and local agencies and none of them deal with this type of issue because it is not related to the purchase of a product!
B ) Neither XXXX nor ProCollect ever responded to my request for documented proof of such debt.
C ) As evidenced by B above, both XXXX and ProCollect should be held accountable for not verifying a claim before subjecting a consumer to a fraudulent collection effort. Credit bureaus should not be permitted to post and share such data without prior notification to the affected party. Nor should they be permitted to do so without valid documentation.
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| 01/10/2021 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Dear : XXXX XXXX XXXX XXXX XXXX and Pro Collect I am writing to dispute the following information in my file. I have circled the items I dispute on the attached copy of the report I received.
This account has been settled and closed due to negligence of a employer i would like applications and signatures request and i want to attach the Fair credit reporting act Sincerely, Your name Enclosures : Cease & Desist Letter XXXX XXXX XXXXXXXX XXXX XXXX and PRO COLLECT XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX Attn : Collection or Customer Service XXXX Installment Account Ref No XXXX Dear RESIDENCE AT XXXX XXXX XXXX and PRO COLLECT : This will serve as your legal notice pursuant to the Fair Debt Collection Practices Act, 15 U.S.C 1692, to cease and desist all further communication with me regarding the above reference debt or debts. You are herby instructed to cease collection efforts immediately or face legal sanctions under applicable Federal and State Law.
If you fail to heed this notice, I will file a formal complaint against you with the Federal Trade Commission who is responsible for the enforcement of the FDCPA and the Texas Attorney General.
I have decided that I do not want to work with the collection agency or any other collection agency under any circumstances. I will contact the original creditor directly in order to resolve this matter. By sending this letter it is my intention to stop all your calls and collection activity from this day forth.
I also reserve the right to file suit against you for any future violations of this law. I may use telephone recording devices to document any telephone conversations that we may have in the future if you fail to comply with this cease-and-desist letter. You are also notified that should any adverse information be placed against my credit report as a result of this notice that appropriate actions will be taken. I intend to keep a log of any contacts you make with me after you receive this letter. You may not contact me at my place of employment as my employer forbids such communication.
I have been disputing this for a long time already and I have wrote them several times to take this off my credit report and I have told them this was not me who opened this account. I been disputing this since 2015 because they state i lived here. I have personally went to this apartment complex and politely have asked them for the original documents, applications and signatures and they state they do not have them. This was done when I was going through a divorce and i know that the man who I was married to did this because he knew the manager back then. And this manager is no longer apart of this apartment complex. The state I owe XXXX dollars for cleaning services and abandonment charges and broken leases. I have never lived in XXXX Texas. I have always lived in XXXX XXXX texas. This has stopped me from helping my children get apartments and cars because i cant be a co signer.
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| 09/26/2019 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Contacted ProCollect Inc based in XXXX, TX on XX/XX/XXXX about a debt that's on my rental history. I never received any letters from them, but when looking at my rental history, there is two separate amounts {$2400.00} and {$500.00} in collections. I contacted them to try make a payment plans, but they do NOT take payments in increments. The representative I spoke to wanted the money upfront aggressively and was extremely confrontational, then she offered me a settlement of nearly 50 % of what was owed on the two accounts. I told her I couldn't make the payments that day, I was just calling to get more information on theses accounts, but could make them in the next two weeks. She declared, " I'll just have to put refusal to pay. '' Confused and at this point, nearly having an anxiety attack, I told her I could make the payments as soon as I could with noting, I needed both account numbers. 3 DAYS later, on XX/XX/XXXX, the same exact representative leaving a voicemail on a Saturday stating I " needed '' to return her call. Confused again, I reached out and told every Procollect representative when speaking to a rep 3 days prior, I thought we had an understanding that I was going to pay in a few weeks. I ended up speaking to the same representative that spoke to XX/XX/XXXX and the conversation didn't go anywhere. When I told her they were breaking the law, she stated, " I'll just put refusal to pay today on your account and now you'll have to owe all of it instead of 50 % '' rudely with hanging up in my face. After the call, I had an anxiety attack, but definitely sought legal advice. We looked into Procollect 's track history of collections with horrible low rating reviews and according to several consumers they do NOT report to the bureaus when people do pay breaking federal laws extremely. Knowing this information, I contacted Procollect XX/XX/XXXX again asking for a different representative, but noticed the pressure to collect and was told I could use XXXX XXXX to send the payments to them. When putting the account number on their website, you don't see what you owe or or ANY statements. We held off on the payments, but contacted the original rental property to validate the debt and property manager told me there was no record of any debt. Procollect Inc should NOT be in business. If there is a debt legitimately, I don't mind paying, but to handle business one must know how and that's for sure. Aggressively harassing consumers and can't validate debt isn't one of them. As far as I know Procollect has put intentionally debt on people 's credit ( including mine ) that isn't validated. The reviews also report the company doesn't even send letters to verify payments. Speaking with my bank personally, they highly advised to never send XXXX XXXX and if I needed to make a payment make sure a receipt is given because with XXXX XXXX, once the money is sent off, it's gone. THAT'S SCARY and not to mention extremely illegal.
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| 05/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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On XXXX XXXX I requested via certified mail as well as through the Cfpb portal to verify this debt and provide documents verifying debt. The company never responded with documents or proof of debt the credit reporting agencys only verified debt without physical or digital verification of any signed contract that was requested on XXXX XXXX attached are the proof of violation, identifying documents, and request to remove and block this account. If this account is not removed for this violation I will be processing my demand letter, as well as lawsuit for violating federal law of 30 days to provide documents I formally requested.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX PROCOLLECT , INC Account number XXXX This is the Violation you violated against federal law. I will proceed to file lawsuit if you do not remove this account 15 U.S. Code 1692g - Validation of debts ( b ) Disputed debts If the consumer notifies the debt collector in writing within the thirty-day period described in subsection ( a ) that the debt, or any portion thereof, is disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or a copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. Collection activities and communications that do not otherwise violate this subchapter may continue during the 30-day period referred to in subsection ( a ) unless the consumer has notified the debt collector in writing that the debt, or any portion of the debt, is disputed or that the consumer requests the name and address of the original creditor. Any collection activities and communication during the 30-day period may not overshadow or be inconsistent with the disclosure of the consumers right to dispute the debt or request the name and address of the original creditor.
( c ) Admission of liability The failure of a consumer to dispute the validity of a debt under this section may not be construed by any court as an admission of liability by the consumer.
( d ) Legal pleadings A communication in the form of a formal pleading in a civil action shall not be treated as an initial communication for purposes of subsection ( a ).
( e ) Notice provisions The sending or delivery of any form or notice which does not relate to the collection of a debt and is expressly required by title 26, title V of Gramm-Leach-Bliley Act [ 15 U.S.C. 6801 et seq. ], or any provision of Federal or State law relating to notice of data security breach or privacy, or any regulation prescribed under any such provision of law, shall not be treated as an initial communication in connection with debt collection for purposes of this section.
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| 07/06/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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Procollect Collection agency reported a debt of {$870.00} by error to my credit report, I find out of that debt when I was trying to get a Home Loan and I was told that I needed to pay that first. Credit report was showing that balance was from Original creditor XXXX XXXX, I contacted that storage place and talked to a Supervisor, I faxed over my information over to them. They advised me that they did not reported anything under my SSN to credit report, and that the error is from the collection agency.
I contacted Procollect on XXXX/XXXX/XXXX and talk to XXXX XXXX I told him that there was an error that account # XXXX with a debt of {$870.00} from original creditor Assured Self Storage was not mine. He advised me Fax my DL, SSN and a Police report. I faxed over My information and also contacted them back to make sure it was received. I was told account was going to under investigation. On XXXX/XXXX/XXXX I received a letter from Procollect stating that was a true debt and also they mailed me a contract of for a storage unit under the name of XXXX XXXX XXXX Last XXXX of SSN # XXXX, date of birth XXXX/XXXX/XXXX From XXXX.
I contacted them back to dispute again because on the contract clearly stated that me and the person who signed the contract are XXXX different person because my name is XXXX XXXX XXXX last of my SSN XXXX, my date of birth XXXX/XXXX/XXXX I 'm not from XXXX. I told them this tells me that you did n't even took the time to review my case and resolved BIG MISTAKE ypu have made. I talked to Supervisors and they keep telling me that is my debt and that I need to pay. I called them so many times to fix issue and they are not listening. I think is unfair to charge me for some XXXX else debt and this company should not be running a business, because they charging to the wrong person, also this their employees are very rude that makes your life so difficulty. You can not imagine how much time and tears I have waste because of this company, I even had to go to the doctor and asked for medication because I was so stressed out about this issue and my XXXX XXXX, and the worse thing is not is not even my debt. I contacted local police dept. for help. Detective XXXX assisted me contacting them, they told her that it was going to be taking care, the next day this collection agency call me back again asking to pay that bill. After I faxed and email my proof they did nothing to fix the problem I called the XXXX and file a claim with them they told as well that it was going to take care. I contacted Procollect to ask for a letter stating that issue has been taking care and that balance has been removed from credit report, I 'm asking for the letter because I do n't trust them and I 'm scare that this is going to happen again. When I called they keep telling that they will give me a call back, but they are not returning my call back. Please help me with this issue and please do something about this abusive company.
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| 03/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
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I disputed this debt nearly 3 years ago and despite 2 letters, it was just reported to crediting agencies on XXXX. According to ProCollect I was a resident from XXXX, however, according to the documentation they provided ( Apartment Lease Contract ) on pages 1 of 8 and 8 of 8, the Lease end date was XX/XX/17.
XX/XX/2017 ProCollect , Inc.
XXXX XXXX XXXX # XXXX XXXX, TX XXXX Sent Via Certified Mail, Return Receipt Requested Re : Account Name : XXXX Dear Sir/Madam : I am writing in response to your letter dated XX/XX/2017. I do not owe this debt and I am disputing this debt.
I am requesting you provide the following information : 1. An itemization of all charges. Your enclosed Invoice did not include an itemization for the line item Rent, only an amount ; 2. Verification of tenancy during the period listed on your enclosed Invoice ; 3. An application for this debt ; 4. Proof of my agreement to pay the original creditor ; 5. A copy of all payments made to the account Because I am disputing this debt, you should not report it to the credit reporting agencies. If you have already reported it, please notify the credit reporting agencies that the debt is disputed and/or delete the tradeline from my credit report. Reporting information that you know to be inaccurate, or failing to report information correctly, violates the FDCPA and the Fair Credit Reporting Act.
Aside from verifying the debt, do not contact me about this debt. If your offices attempt telephone communication with me, I will consider it harassment.
Signed, XX/XX/2017 ProCollect , Inc.
XXXX XXXX XXXX # XXXX XXXX, TX XXXX Sent Via Certified Mail, Return Receipt Requested Re : Letter dated XX/XX/2017 Account Name : XXXX Dear XXXX XXXX : I am writing in response to your letter dated XX/XX/2017. I do not owe this debt and I am disputing this debt.
I specifically requested you to provide the following information : 1. Verification of tenancy during the period listed on your enclosed Invoice ( XXXX ) ; 2. An itemization of all charges. Your enclosed Invoice did not include an itemization for the line item Rent, only an amount ; 3. A copy of all payments made to the account ; An application for this debt ; Proof of my agreement to pay the original creditor.
According to the documentation you provided ( Apartment Lease Contract ) on pages 1 of 8 and 8 of 8, the Lease end date was XX/XX/2017. Because I am disputing this debt, you should not report it to the credit reporting agencies. If you have already reported it, please notify the credit reporting agencies that the debt is disputed and/or delete the tradeline from my credit report. Reporting information that you know to be inaccurate, or failing to report information correctly, violates the FDCPA and the Fair Credit Reporting Act.
Aside from verifying the debt, do not contact me about this debt. If your offices attempt telephone communication with me, I will consider it harassment.
Signed,
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| 01/03/2024 |
No |
- Debt collection
- Rental debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
Servicemember |
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ProCollect reporting negative rental debt to my credit report for XXXX XXXX gave XXXX XXXX a copy of my XXXX XXXX military orders and a forwarding address for my final bill so I could pay it when it was available. I never received anything from XXXX XXXX and my access to my account was deleted when I tried to log in and see if there was a balance due. I never received anything from them and my calls and voicemails went unanswered.
I have never received anything from XXXX, a call, voicemail, letter, email, nothing. When I saw a negative mark on my credit from ProCollect, I called to advise I would like validation of the debt, including itemized statement and assignment to creditor notification mailed to my address to verify the debt owed and be allowed my 30 days to dispute or pay the amount prior to reporting to my credit report. I advised I never received anything from the original creditor or ProCollect and verified my mailing address and information.
I advised I was called to active military duty and had an attorney on retainer and did not want to make this an issue or problem. I simply was requesting the debt to be validated in writing or at least resend the initial notice of assignment to collections so I could have a written record of what I was paying.
The representative ignored my request again and rudely asked for my attorneys name and information, and I advised I didnt know what company this is and didnt feel comfortable continually giving out my personal information and that of my colleagues to strangers on the telephone. The representative then said that she would mark my account as refusal to pay and she disconnected the call.
The representative ( all three I spoke with ) were extremely rude. They continually talked over me and threatened to mark my account as refusing to pay if I didnt just pay them today, and repeatedly declined to send the information about the debt in writing to my address.
My requests to speak with a supervisor were repeatedly declined. I advised repeatedly that I was NOT refusing to pay, I simply had never heard of the company and wanted verification of the debt and the original assignment to collections notice sent to my address in writing so I could feel comfortable paying any amounts owed to some company I had never heard of.
After speaking with three different representatives and being on hold and transferred half a dozen times, hung up on three times and being told I needed to log onto their website and provide more of my personal information to request validation of my debt and assignment to their agency, I ceased attempting to resolve the issue with their company.
All I wanted was validation of my debt and the initial notice of assignment to ProCollect sent to me in writing so I could verify the information and be given the opportunity to pay the amounts owed if I saw they were correct and valid prior to reporting negatively to my credit report.
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| 07/12/2017 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I was renting from XXXX XXXX XXXX owned by XXXX XXXX from XXXX to XXXX. At the time they were accepting Section 8 housing which I was currently eligible to receive. I had no problems from the first year of my lease. The second year when the problems came. Usually while on Housing they come and do an annual housing inspection to make sure the townhome is up to code to qualify for housing benefits. XXXX XXXX did n't pass inspection. So the state notified them when the next inspection would be and the time frame they had to fix the issue. Once again they ignored the request and failed inspection the second time. They received a notice that they did n't qualify to be on the housing program anymore unless I paid XXXX to have a 3rd inspection. I paid the XXXX to have it done because I did n't want to move out. When they did n't pass inspection the state does n't pay their portion of the rent. It also stated that I was not responsible for the states portion of the rent payment. XXXX XXXX received this notice. XXXX XXXX finally fixed the issue. XXXX XXXX attempted to collect the payment that Housing was responsible for from me. After showing them documentation and giving them my case worker number to talk to them they served me with an eviction notice. The landlord even showed up at my door on a non business hour stating, '' If I were you I would move out because the judge is going to kick you out anyway ''. I advised her I would stay until we settled in court. On our court date XXXX XXXX could not prove that I owed the money they were trying to collect from me. The judge advised me since I had 60 days left that I should go ahead and move out. I was fine with that. I asked the judge since I do n't owe any money this should n't appear on my credit background. She told me that they could not add it to my credit due to them not winning the court case. She gave me 7 days to move out. I was getting ready to sign a lease to my new apartment when they advised me that XXXX XXXX had placed on my credit report I owed XXXX. I had to prove to my apartment complex that I did n't owe this morning by showing them the paperwork from the court. I as investigated the matter XXXX XXXX had sold my debt to a company called ProCollect in XXXX Texas. They have been reporting to all 3 credit companies. I have faxed and emailed documents stating I do n't owe them money. They always say they did n't receive it. As I am repairing my credit I hired a credit counselor. He was able to get them removed from my credit but ProCollect keeps reporting as we keep fighting to keep having them repeatedly removed. ProCollect has went so far as to reporting to the IRS that I collected this money. So once again I had to submit my Judgement papers to the IRS to prove that I never owed this money. So now I have to walk around with all paperwork in hand explaining a debt that should have never been on my credit background.
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| 03/11/2017 |
Yes |
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- Incorrect information on credit report
- Account status
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Web |
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I would like to file a complaint against Pro Collect for falsely reporting a debt to the credit bureau that we believe is not justified, also we never received notification that we owed any money from the complex. The first time we were made aware that we owed any money was months after we vacated the apartment complex.
My husband received a call for the first time in XX/XX/XXXX from a credit collector. The person stated that we owed money and that if we did not pay the bill in two days from the date of his call that he would report the amount owed to the credit bureau. My husband stated that he was not aware of any money owed. The gentleman stated that we owed money for an apartment we vacated in XX/XX/XXXX. He said we vacated the premises early, broke the lease and was not available for a walk thru. He said that we had no proof that we did not vacate premises early. My husband reiterated that he was not aware of any money owed and that we did not vacate premises early and we paid any charges that were due before move out. My husband said that he would have to look into the matter and call back before he paid any money. The creditor repeated the charges were valid and that we needed to pay in two days. He hung up with my husband and then contacted my cell phone several times.
I contacted the property we formally resided at to inquire about charges we owed I spoke to XXXX she said that she was an assistant manager. She said the apartment complex was under new management, so it would be difficult to answer any questions regarding the collection call we received. She was able to locate some records that noted that we owed money after we moved out. I informed her that everything was paid before we moved out in XXXX and if we owed any money why did n't we ever receive a phone call or letter. She said that we may not have received notification if we broke the lease and vacated the property prior end of lease. I told her that we did not. I contacted Pro Collect to inquire about the bill and told by a young lady that if I had a dispute she could not assist me she could only take a payment.
We paid our final bill prior to moving out and spoke directly to a manager and office clerk that informed us that we did not owe anything. If they noticed later that charges were not calculated correctly and money was due, it was management responsibility to ensure that we received notice of what was owed. We never received any calls or letters about any money owed until months after we vacated from a collection agency. We would have gladly paid any money owed to the complex if they had contacted us. We do not want any blemishes on our credit report we pride ourselves on paying our bills in a timely matter. My husband and I will pay any money owed but the debt must be removed from our credit reports because it is not our fault that the property management failed to communicate to us.
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| 03/19/2021 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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On the XXXX of XXXX at XXXX XXXX I, XXXX XXXX, called Pro-Collect to discuss a debt owed to XXXX XXXX XXXX that was sold to a collection agency, I never lived at the Residence and attempted to cancel the lease numerous times to no avail I spoke with someone and they told me to email Mr. XXXX. On XX/XX/XXXX I sent an email to XXXX @ procollect to contact me. At XXXX XXXX on XX/XX/XXXX, I spoke with his associate Ms. XXXX, I placed Ms. XXXX on speaker so that my sister, XXXX XXXX could also partake in the conversation. Ms. XXXX then stated that she only would speak with me if she was taken off speaker or she could not speak with me at all. Ms. XXXX also said that the conversation would be recorded. After taking Ms. XXXX off speaker she asked " How much could I pay on the account. I, XXXX XXXX, stated that I could pay 40 % of the amount owed. Ms. XXXX then said she would have to speak with Mr. XXXX to seek approval for that amount which would be {$5100.00} and that she would call me back. At XXXX XXXX, Ms. XXXX called me back and stated that XXXX XXXX accepted the offer. I, then asked Ms. XXXX for written documentation to confirm our verbal agreement. I also posed the question of when the debt would be taken off of XXXX XXXX and XXXX XXXX Credit report. Ms. XXXX said to send a certified check or money order via overnight express and to call her with a tracking number. Then Ms. XXXX would send a letter that would take 2-3 business days that the account was paid in full. On the XX/XX/XXXX, Notification to the three credit bureaus would be sent out. Ms. XXXX asked when would I send the check or money order and I replied saying Friday the XXXX. I then sent an email to Mr. XXXX at XXXX XXXX on XX/XX/XXXX, asking for documentation to confirm the agreement. Mr. XXXX failed to answer the email I sent. On XX/XX/XXXX, I called and spoke with Ms. XXXX and verified who I was. I question her about getting the verbal agreement in writing, I also asked if the agreement was still valid and she stated that it was. Ms. XXXX explained she would not be able to send any documentation until payment was processed and tracking number was sent. I then called back in the afternoon and Ms. XXXX answered, I asked to speak to Ms. XXXX and Ms. XXXX stated that Ms. XXXX was away from her desk. I asked Ms. XXXX for Ms. XXXX XXXX email and she stated that the kind of information was not given out. Then the line was disconnected at XXXX XXXX. I called back at XXXX and Mr.XXXX answered and asked for my account number. He also asked what was the amount I was paying. I than stated that I was paying the amount that was agreed upon when I spoke to Ms. XXXX. He then stated that I could make payments via debit card, credit card, XXXX, and XXXX XXXX. I then told him that I was told that payments through debit cards would not be accepted. He then stated that Ms. XXXX was coming and put me on hold
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| 06/23/2021 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
Servicemember |
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This complaint is about a debt collection from Procollect in the amount of {$2200.00}. On XX/XX/XXXX, I signed a 12 month lease contract with an apartment complex ( XXXX ). According to the contract agreement, after the 12 month lease was up, it converts to a month to month basis ( contract will be attached to this complaint ). I stayed in the apartment from XX/XX/XXXX until XX/XX/XXXX, submitted an in-person 30 day move out notice on XX/XX/XXXX ( even though, only 15 days notice is required for month to month according to contract ). Without any notice of a late fee or a broken lease, i found out about the debt collection by Procollect. The collection was placed on my account on XX/XX/XXXX, in the amount of {$2200.00}. I reached out to the apartment complex ( XXXX ) through phone and email to try and resolve the situation, but no response. So, i reached out to procollect to request a written statement for proof of the collection. However, on XX/XX/XXXX, they sent me a bogus none binding contract as proof. This contract did not either my signature or the apartments on it. The " notice given '' and " move out date '' is incorrect ( XX/XX/XXXX ). it also has Reason for leaving as " Skipped/owes money/no notice ''. Everything about this contract was fraud and made up. I wasn't even aware of the contract renewal. Apparently, i have a renewed contract from XX/XX/XXXX through XX/XX/XXXX that i never signed or agreed to. ( this contract will also be attached to this complaint ). Not to mention, i remember walking into the apartment leasing office ( XX/XX/XXXX ) in-person and notify them i wouldn't be renewing my contract. which is why they charged me a month-to-month fee on XX/XX/XXXX ( receipt will be attached to complaint ).
Moreover, during XX/XX/XXXX, we were still at the peak of covid-19 pandemic, the leasing office was closed and business was conducted by appointments only or online. I would think XXXX would have notified me or sent me a copy of the renewal lease contract. How can a contract be binding without my signature or my knowledge of it's existence?
Additionally, i am a homeowner in a different state and due to the pandemic, i have been working remotely from home since XX/XX/XXXX. I never requested my lease to be renewed. I actually attempted to call and give a move out notice since XX/XX/XXXX, but i was told move-out notice has to be in-person. so i had to wait till the holidays in XXXX ACTION TAKEN : I have requested from procollect to send me a signed contract or valid proof that i owed this debt. But they can't show me any proof apart from the fake lease contract that will be attached to this complaint. The procollect representative i spoke to last, wrongly accused me that " you stayed there and you owed the debt '' I have also disputed this debt collection with all three credit bureaus, to ask for more valid information from procollect.
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| 11/08/2022 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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In XXXX, I was contacted by XXXX collection agency regarding an account sent to collections for an Apartment Complex. I moved and due to extenuating circumstances, I was not given credit but, the real estate company demanded payment on my lease. This was sent to the collection agency. I set up a payment arrangement with this company in XX/XX/XXXX for approximately {$230.00}, to be withdrawn out of my account on the first Friday of every month. I heard nothing from this company and as far as I knew, the payments were being drafted. In XXXX of XXXX, I started receiving letters from this company stating that I owed them a balance and needed to contact them to set up a payment arrangement. When I called after receiving the letter, I asked to speak with someone and was told that the Rep handling my account wasnt available, but the gentleman on the phone could help me. I asked him about my account and why I was receiving the letters, he advised that it must be a mistake because he could see where the payment arrangement had been made and was scheduled to draft from my account. I asked him again about the letter and asked for my balance remaining which he couldnt give me but, told me my account would be paid in full in XXXX first, then he changed it to XXXX. It didnt make sense and he stated that the letter was a mistake. I received another letter, now multiple letters and called again, this time the person on the phone rudely told me that they had been trying to draft my account since XXXX and the drafts had been declined. She also stated that they demanded the balance be paid in full because they werent willing to set up another payment arrangement. After yelling back and forth and not getting answers to my questions, I hung up and called my bank. I asked my bank to research any declined charges that hit my account and, they didnt find any. Im not sure what these people are trying to do but, when I call, I dont get accurate information. Additionally, if the auto draft payments declined, why doesnt my bank have a record of them? Additionally, why has this company not sent any correspondence about this since XXXX? Its now XXXX, I havent spoken with anyone about this until last week- the first week of XXXX.
Im not sure what theyre doing but, the fact that my back doesnt show any declined drafts and the fact that they are demanding payment in full all of the sudden, in addition to the conflicting information I receive from these people gives me pause with regard to their collections practices. Since calls are recorded, they should have a recording of all calls, especially since they have allegedly spoken to me on numerous occasions. Ive only spoken to these people no more than 3 times, 4 at the most. If theyve spoken with someone else, it certainly isnt me! The representative says they have multiple people who gave my name, perhaps they are mixing us up!!!
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| 01/24/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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According to the Fair Credit Act 15 USC 1681 section 602a states There is a need to ensure that consumer reporting agencies exercise their grave responsibility with fairness, impartiality, and a respect for the consumers right to privacy. XXXX and XXXX are consumer reporting agencies, and I am the XXXX. I have the right to make sure my private information isnt shared which is backed by 15 USC6801 which states It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. ( Furnisher of information to credit agencies ) is a financial institution by definition under the title. 15 USC 1681 section 604a section 2 states that In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. ( Furnisher of information to credit agencies ) the financial institutioXXXX and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and surely do not have my written consent. Any and all consent to XXXX, XXXX ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) state that A financial institution may not disclose nonpublic personal information to a non affiliated third party unless the consumer is given explanation of how the consumer can exercise that non disclosure option. ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my non disclosure option. Not only does 15 USC 1681C ( a ) ( 5 ) state Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s-2 ( A ) ( 1 ) states A person shall not furnish any information related to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 USC 1681e statesEvery consumer reporting agency shall maintain reasonable procedure designed to avoid violations of 15 USC 1681c if this title and to limit the furnishing of consumer reporting to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedure. Also 12 CFR 1016.7 states that A consumer may exercise the right to opt-out at any time. I am opting out of your reporting service.
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| 01/25/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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Subject : Unauthorized Credit Reporting and Demand for Resolution Reference to Federal, Texas Laws, and Louisiana FCRA Identity Theft Fraud Laws Dear PRO COLLECT, I am writing to bring to your attention a concerning matter involving the unauthorized reporting of information to my credit report, which contravenes the Fair Credit Reporting Act ( FCRA ) under Sections 1681b ( a ) ( 2 ), 1681c ( a ) ( 2 ), and 1681s-2 ( a ). Additionally, I wish to highlight relevant provisions in the Texas Finance Code under Sections 392.301 and 392.305, as well as identity theft fraud laws, particularly Louisiana FCRA Identity Theft Fraud Laws.
It has come to my unequivocal attention that XXXX XXXX has engaged in unauthorized reporting to my credit report without obtaining my explicit consent. The FCRA, a federal law, explicitly mandates that consumer consent is a non-negotiable requirement for such reporting activities under Section 1681b ( a ) ( 2 ).
In conjunction with federal law, Texas state law, specifically Section 392.301 of the Texas Finance Code, emphasizes the necessity of consumer consent for credit reporting. Furthermore, Section 392.305 of the Texas Finance Code provides clear guidelines for the fair reporting of consumer credit information. Simultaneously, identity theft fraud laws, such as Louisiana FCRA Identity Theft Fraud Laws, underscore the severity of unauthorized access and misuse of personal information.
I assert with unwavering certainty that I have not provided consent for XXXX XXXX to report any information to my credit report. This undeniable lack of explicit permission constitutes a blatant violation of my rights, potentially causing damage to my creditworthiness and demonstrating a disregard for federal and state laws.
I demand, with the utmost certainty, that PRO COLLECT immediately ceases any further reporting of information to my credit report without obtaining my explicit consent, as mandated by Section 1681b ( a ) ( 2 ) of the FCRA and Sections 392.301 and 392.305 of the Texas Finance Code. Failure to comply within the stipulated 30-day timeframe will be viewed as willful noncompliance, subject to penalties under applicable laws, including identity theft fraud laws, including those outlined in Louisiana FCRA Identity Theft Fraud Laws.
Obtaining consent is not a discretionary choice but a legal obligation under these specific sections of the FCRA, Texas state law, and identity theft fraud laws in Louisiana. This is not a negotiation ; it is a demand for compliance with both federal and state regulations, protecting consumers like myself from unauthorized and damaging credit reporting.
I anticipate your immediate attention to this matter and expect that PRO COLLECT will promptly rectify these egregious violations, respecting my rights under federal, Texas, and Louisiana laws.
Done in good faith.
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| 03/09/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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On Tuesday, XX/XX/XXXX, I saw that the XXXX XXXX XXXX ( the XXXX ) located in XXXX, GA sent an account to collections in my name worth {$370.00}. The last time I lived at the XXXX was XXXX XXXX. I moved out in XX/XX/XXXX XXXX because I was moving to XXXX, XXXX. Since then, I have received no email, phone call, or physical mailing from the XXXX communicating that I owed them anything.
Prior to moving out of the XXXX, I took many steps with the leasing office to ensure the person replacing my lease completed the necessary steps with the XXXX so that I would no longer be responsible for the unit. I began this process early in the Fall XXXX semester. In fact, on XXXX XXXX, XXXX the XXXX emailed me to inform me that someone had expressed interest in releasing me from my apartment and asked me to complete the required release form. I informed the XXXX on XX/XX/XXXXXXXX that I had already completed the form weeks prior to them contacting me.
Upon realizing the error on XX/XX/XXXXXXXX, I called the XXXX to inquire why an amount was sent to collections in my name. The person who answered the phone informed me that he would follow up soon. He called me back later that day saying that since the XXXX was now under different ownership or management, that they no longer had access to any of my information from XXXX. The next morning, I received an email informing me that the previous owners of the XXXX were the XXXX XXXX and provided their general office phone number.
On Wednesday, XX/XX/XXXXXXXX, I called the phone number that was provided multiple times, as their automated system provided no clear way to reach someone who could discuss this issue with me. Each dial path ended in a voicemail or asked for an extension. I found their general email address for interested parties ( XXXX ) and sent a message to them. Around XXXX on XX/XX/XXXX, an individual from the XXXX XXXX XXXX presumably ) said that she forwarded my message along to the " Portfolio Managers that oversaw the The XXXX at XXXX XXXX a headquarters perspective. '' Ultimately, I believe this was an error on their part. I know for a fact that before I left XXXX, GA to move up to XXXX, I worked with the XXXX to ensure I covered every required step so that I would not be financially responsible for anything at or regarding the XXXX after moving out in XX/XX/XXXXXXXX. Upon moving into my unit in XX/XX/XXXXXXXX, I paid my rent in full for the entire semester ( I have the banking statements proving such ), so I know this could not be related to rent. In the four years since then, I have not received any communication from the XXXX at all until this week when I called them to figure out why something was sent to collections in my name.
As of XX/XX/XXXX at XXXX XXXX XXXX, I have not received any further communication from the XXXX XXXX or the XXXX.
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| 06/23/2023 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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My roommate and I moved from our previous apartment complex in XX/XX/2023, and the apartment complex levied a debt against us for " damages and cleaning ''. We acknowledged that we may have to pay something when moving, given that we have pets and the complex refused to repair damage we found in the apartment itself so we decided to just pay the debt after reviewing whatever we may get charged. But we never heard anything from the complex itself.
A few months after the move ( late XXXX and XX/XX/2023 ), I received phone calls from a company called ProCollect Incorporated. After several voicemails with only vague information about what the call was about, I reached out to them to see what the issue was ( XX/XX/2023 ). Upon reaching them, I was informed that the apartment complex I had moved out of had opened an account with them in my name to collect the debt. The amount was for just over {$400.00}, and they claimed it was for damages and cleaning.
I was told that -- supposedly -- I had been mailed some information to my new address about what was going on, but I check the mail literally every day and never received such a notice. By this time, almost a month had passed since their alleged mailed correspondence ( supposedly sent in XX/XX/2023 ).
I was asked to send my request for a second copy of this letter via email to the company, which I did immediately. After a few days and no response, I called again to make sure my request was received and to obtain a breakdown of the charges ( XX/XX/2023 ). I was read off the exact same information as I had been in my previous call, and ultimately told to email my request for the charges to the same email, which I did within minutes.
Two days passed, and I never got a response. I emailed once more to a second email address I found on ProCollect 's website ( XX/XX/2023 ), and when that got no response, I called again ( XX/XX/2023 ).
I was told that ProCollect believed this debt to be true and valid, but had sent over a request to the creditor and that it could take up to 30 days to hear back. I was also told that my credit would be affected if I did not pay by XX/XX/2023 ( which, by this time was only days away ). In addition, they did not put a hold on that hard date before it would affect my credit even though they admitted to waiting for information from the creditor, and refused to provide me with any detailed information of the charges in writing despite repeated requests.
ProCollect has been extremely uncooperative in their communications and said my credit will be affected if I don't pay, but refuse to give me anything but vague details. All I ever asked for was a copy of their mailed letter and a breakdown of what the debt is for ( which they rattled off to me over the phone so it's clear they have it ) in writing.
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| 04/26/2023 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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On XX/XX/2023, a representative called and left a voicemail about a business matter with Pro Collect Inc. ( PCI ). The representative left a voicemail at XXXXXXXX XXXX The representative then called my mother 's cellular phone number ( unauthorized ). My mother gave me the message and so I called Pro Collect Inc and spoke with XXXX XXXX. She said that she was from PCI and that she was calling in reference to a matter involving a debt owed to XXXX XXXX XXXX XXXX. I explained to her that I had been waiting on XXXX XXXX to send the final ledger and that I had not received one. XXXX XXXX informed me that a letter was sent out to me back in XXXX. I told her that I had not received the letter. She then verified the address as XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX
I explained to her that I had not been at that address in five years-six years and that XXXX XXXX should've had my updated address already. She then asked me for my current address. I gave her my address and informed her that the correct address was updated on the vacate notice form completed in XXXX. In light of that clerical error, I told XXXX XXXX that based on the law, I was not notified even though the client had the correct address. I even offered to send them proof of the signed form via email. I then asked if they could give me until the XXXX of XXXX to take care of the matter in light of them being given the wrong address by the client. She informed no and said that I needed to pay the balance by the XXXX to prevent the balance from being reported to the credit bureaus. I explained to her the unfairness of this. I then asked to speak to a supervisor. She said that this was not a supervisor matter. She said I needed to pay the {$800.00} to avoid credit reporting.
I then called back and asked for a supervisor. I was transferred to XXXX XXXX. XXXX XXXX wouldn't let me explain and profusely kept cutting me off even when I explained to her that they had to validate the debt in writing. I told her I wasn't paying anything until I was sent something in writing. After all, I don't know if this company is even a legitimate one based on the level of professionalism. I spoke to XXXX XXXX several times and she also kept cutting me off midsentence which was very frustrating.
I have no problem with paying what I owe. I just would like to validate what is owed as that is my right as a consumer. To be quite honest, with the level of professionalism, disrespect, laissez-faire attitude, and disregard for fair and honest debt collection practices, I don't feel comfortable doing business with this company. I will probably deal directly with XXXX XXXX moving forward as it seems as though I can't even get a final ledger from this company. I've received no written communication from them prior to them reporting to credit bureau.
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| 10/26/2021 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I lived at XXXX XXXX XXXX Apartments from XX/XX/XXXX to XX/XX/XXXX. The last couple months I lived there under HUD assistance, they kept reporting that I didn't recertify. I came down the office XXXX times and submitted this recert paperwork to them. They sent me a letter stating that I owed rent for XXXX XXXX and XXXX which I paid with a money order, and they cashed in XX/XX/XXXX. After finally getting in contact with a rep from HUD about the issues of the recert, HUD started to investigate the issue. They sent me threatening letters stating that my voucher was cancelled since XXXX because I didn't recertify, and that they would be charging me rent from XXXX until the current month. I moved out of this apartment in XX/XX/XXXX because of this conflict. They tried to bring a lawsuit against me but, the case was dismissed with no judgement owed to them. They then posted on my credit that I owed them XXXX. I disputed this record through XXXX for a year and every time it came back the collection agency states that the account is validated. I then requested validation from them, they provided a lease form when I first moved into the apartment as the start of the delinquent balance, and final notice of a bill with charges as if my voucher was cancelled, but nothing that states as a statement or a bill as to where they got the amount of XXXX. I called XXXX this time to dispute it again. I sent them all the court documents, lease information, the FTC identity theft report as well as other related documents as XXXX stated. I spoke to a rep from XXXX to make sure the documents were received, and they confirmed that the amount alleged against me was fraudulent, and that they will put a request in to have it removed from my credit. XXXX and XXXX have taken this collection off my credit following my conversation with XXXX. I called XXXX again, to find out why they still had this collection posted on my credit file. The supervisor stated that XXXX removed it from my credit, but the collection agency placed the same alleged amount on my credit file again! This collection account is fraud, and the collection agency keeps posted it as a new account every time I dispute it as non-liable for this debt. I do not owe this company anything and they are continuing to fraudulently post inaccurate data on my report. This alleged amount is solely posted on my credit file. It is not posted on any rental history reporting agencies. The only reason they are reporting that I owe them anything is because I reported them to HUD because of their misuse of recertification paperwork to try to scheme money out of residents. 80 % of the residents that live at this property are old and can not speak English. I wish to have this file reported as fraud and removed from my credit file.
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| 12/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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In 2021, I initially requested debt validation from Pro Collect as well as asking XXXX, XXXX, and XXXX to investigate that the information being reported on my consumer report was accurate. Procollect at that time sent me a copy of a past due bill which is NOT the information that I requested to be able to validate the debt on my end. XXXX, XXXX and XXXX responded stating the account was verified. I initiated this process again in XXXX and received the same information. XXXX then asked if I wanted to mark the account as fraud to which I stated I don't know if it's a fraudulent account or not but I have no accounts with Procollect or XXXX so as I requested again the due diligence is on the XXXX XXXX to report accurate information. If the account is fraudulent then they can mark it as such. I should not have this account reporting on my consumer report if it has not been validated as an account that I own and I have not been able to get any complete and valid information from either the reporting agencies nor Procollect.
I have asked Procollect to provide detailed information for my records that would help validate this debt such as : 1. Verification of the Debt : Please provide detailed documentation that verifies the debt you claim I owe. This should include information about the original creditor, the amount owed, date that the original account was opened and the date the account became delinquent, and the terms of the debt agreement. It should also confirm whether or not the debt is within the statute of limitations for collection. Please note that supplying just a copy of a bill from the original creditor is NOT actual verification that the debt belongs to me.
2. Itemization of the Debt : I would like an itemized breakdown of the total amount claimed, including any individual amounts and accumulation breakdowns, fees, interest, and/or additional charges that have been added to the original debt. This will help me better understand the total amount being sought.
3. Proof of Ownership : Please provide evidence that your agency has the legal authority to collect this debt. This should include documentation of the assignment or purchase of the debt from the original creditor along with the amount that you have purchased the debt for and the date of assignment. Please note that supplying just a copy of a bill from the original creditor is NOT actual proof that you have the right to collect.
4. Verification of Communication : If your agency has made any prior attempts to contact me regarding this debt, please provide proof of those communications, including ALL dates and methods of contact.
I have provided more than 30 days to get this resolved and I am getting no further information from them other than just a bill.
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| 10/20/2022 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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I will continue to file complaints to the CFPB until my complaint is resolved.
Submitting an answer back to the CFPB of we received your complaint, Thank you. Shows how very unprofessional this company truly is.
So again, I will continue filing complaints at this point forward not only to the CFPB, but now to the XXXX and state attorney generals office until this debt is removed off my credit report for failure to validate this debt as requested several times. Clearly you are violating the FDCPA laws.
This past August I filed a complaint with the CFPB against Pro collect. I have never at any time received a representation letter from this company, a bill in the mail and furthermore, a chance to dispute this account. Instead, Pro collect has placed this on my credit report with no explanation to get me to pay the bill. Our apartment had numerous issues during our four and a half years of renting including MOLD, ( I have pictures ) water coming in thru the walls in our master bedroom, and a water heater they tried to fix over 10 times in a 2 day holiday period which flooded our laundry room ( had we not been home, it would have created a very serious issue ) Below is the response from a procollect representative that has failed to resolve these issues I have listed, provide a bill to me whats so ever as stated in her response, and finally, allow me to file a dispute in writing. As you can see in the representatives response, there is no resolution on any of my concerns, the representative just list how to make payments.
Procollect received the consumer 's account from our client XXXX XXXX Apartments on XX/XX/XXXX. The consumer owes a balance of {$2100.00} for ( RENT/LATE XXXX XXXX XXXX XXXX DEP XXXX ). The consumer 's dispute has been noted and the account has been updated. On XX/XX/XXXX, the consuner contacted Procollect and was made aware of the debt. The consumer provided Procollect with his attorney 's contact information at that time. Procollet contacted the consumer 's attorney on XX/XX/XXXX. The consumer 's attorney indicated that he needed to contact the consumer and he would call back. Procollect will mail proof of the debt to the consumer on today XX/XX/XXXX. I apologize for any inconvenience this may have caused. Procollect will only communicate with the consumer 's attorney. The consumer 's attorney may provide Procollect with any correspondence that proves this debt to be invalid by email to XXXX or fax XXXX. The consumer 's attorney may contact Procollect @ XXXX to pay the balance in full over the phone with a credit or debit card, or receive additional payment options. If the consumer 's attorney has any further questions they may contact me, XXXX XXXX, directly @ XXXX ext XXXX. Thank You
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| 02/15/2020 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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The amount the company is telling me I owe is incorrect and therefore can not be reported without being able to verify the debt owed is correct, the only for them to know the debt owed is correct if for them to send me the correct and full documents including the 8 page contract, addendums, their agreement with XXXX XXXX XXXX XXXX to pursue collection and their licensing number, that I am requesting from the company before reporting it as verified and mine. I have requested Pro-Collect Debt collection to provide me the FULL & ORIGINAL contract from the alleged debt because the the full and original contract would have the CORRECT amount of fees that should have been charged and that they are calculating into the amount that is supposedly owed, what they have sent me is missing multiple addendums, for example ; the Early Termination Addendum ( which they have charged a termination fee of {$1000.00} for ) ; the Trash Addendum ( which they have charged {$30.00} + $ XXXX-valet for although the lease has no fee listed for charge ) ; the Move Out Cost addendum ( which would explain the cost for item removals, that they have charged {$400.00} for ). I also asked that the require the company to send proof/documentation of other fees charged like the need to charge an additiional late fee of {$60.00} and a mischarge of {$120.00}, and also {$2600.00} for a reletting fee if the lease they have provided as proof only lists a reletting fee of {$1100.00} listed in section 10 Page 1 of 8 of the contract that is missing the remainder of the contract! The dates on the contract they have sent also have different days of signing, one saying XX/XX/2015 while the other says XX/XX/2015, with my social security being written in the About you Section clearly with a different handwriting than the rest of the document, these ambiguities warrant the need for the FULL 8 PAGE CONTRACT INCLUDING ADDENDUMS and other said proof of charge discrepancies before they can prove this debt as being valid and verified. I also never received an official notice of debt including subsections A ( 3 ) ( 4 ) ( 5 ) that is required with the validation of debt according to US CODE 1692.gValidation of Debts. I have attached the said and incomplete debt validation/verification that the reporting bureaus are allowing procollect to continue to report, without being able to provide the full, and accurate contract and other requested documents.
If they are unable to provide the full contract and explain why they have charged a reletting fee of {$2600.00} when in the partial contract they sent me says a reletting fee is {$1100.00}, then they are unlawfully reporting this debt!
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| 05/30/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Fraudulent debt collection practices : PROCOLLECT IN C XX/XX/XXXX to present XX/XX/XXXX . I previously filed a dispute and never received notice of outcome or request for further information with XXXX in 2016 once I received a letter from the aforementioned collection company informing me I owed them money on behalf of XXXX XXXX in XXXX XXXX , IN XXXX ( I believe they are now run by XXXX a Real Estate Company ). Th ey have changed companies many times since I lived their and were undergoing foreclosure/bankruptcy when I moved out after my lease was up. The letter I received from PROCOLLECT stated I owed in excess of 1400.00 for damages made to an apartment I hadnt lived in for months. I was NEVER contacted by the actual apartment complex or manager XXXX XXXX ( who I had many issues with over the course of my tenancy ). I immediately contacted the apartment complex, left messages and emailed asking to speak to the actual management company and not XXXX XXXX . The only call I got was from her and she refused to give me the number to contact anyone but herself ( we had some very real issues when she accepted my dog and falsified his breed on paperwork to get my deposit money and then subsequently told me he was not allowed to stay there due to his breed and I couldnt renew my lease, this was also after my neighbors dog attacked mine and he threatened me which resulted in his arrest and the removal of his dog ). That caused XXXX XXXX some issues when trying to explain why she accepted my dog because of his breed. So at this point she was trying to cover herself and upset with me because I filed a report. The letter from collections stated I owe monies for damages to the apartment. I asked for proof of damages, pictures a signed copy of the move in and /move out walkthrough that they never showed up to complete upon either. I also again was never contacted by them in an attempt to collect any monies even though they had my address and phone number. They also did not list the XXXX pet deposit with my XXXX security deposit I paid. On the invoice I received from collections it wasnt listed as being deducted from the alleged damages. Neither company can provide any documentation to support these charges. I will also be filing a complaint with the better business bureau and contacting the newest management company in regard to this matter and detailing my interactions with XXXX XXXX . The only reason this ever went to collections is because I was never notified for a reason. Neither of these companies have any proof of debt other than XXXX XXXX falsified invoice.
|
| 08/20/2020 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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ProCollect is trying to collect a debt that I am not responsible for.
XX/XX/2020, - received voicemail from Ms XXXX regarding debt placed with ProCollect. Returned call to get more information. Called the original debtor to learn the debt is my daughter 's and not mine. Returned call to Ms XXXX but office was closed.
XX/XX/2020 - spoke to Ms XXXX to inform her that I am not responsible for the debt per my conversation with the original debtor. Ms XXXX it is my responsibility to provide proof the debt is not my responsability and that she shows I am responsible. I contacted original debtor to get copy of contract but they are unable to provide it since I am not on the contract. I requested Ms XXXX mail me a copy of the contract showing I am the responsible party for the debt. She said it will be mailed out. ( A contract was not mailed out, just a copy of the past due invoice. ) XX/XX/2020 - missed call from ProCollect XX/XX/2020 - Called ProCollect to provide a copy of the contract. I was informed to mail the contract to XXXX@procollect.com. I emailed them with the contract and a request to dispute financial responsibility.
XX/XX/2020 - ProCollect calls and I informed them that I have submitted the contract showing I am not a responsible party and they have not reviewed the emails from the Inbox and that it is another departments responsibility to update their system.
XX/XX/2020 - Ms XXXX called to collect the debt. I told her I already provided a copy of the contract and verified the email address and time and date the email was sent. She told me she can't check the email inbox and no one is allowed to talk to the front desk where those emails are sent. ProCollect makes it impossible to clear up false collection claims.
Violations - My daughter 's personal financial information has been illegally/unethically shared with me as she is not a minor and I am not listed on the contract with her.
- ProCollect is making me feel responsible for the debt in which I am on responsible for.
- ProCollect has not provided proof of debt within 5 days of contacting me and I believe they are withholding a copy of the contract that shows I am not listed as a responsible party.
-ProCollect is using false and misleading information to try to collect a debt from me when I am not the responsible party.
-ProCollect continues to collect on a debt after my written communication and copy of the contract has been emailed to them via the email address they provided to me.
ProCollect has negatively impacted my credit by falsely reporting the debt to the credit agencies.
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| 05/13/2022 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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To whom this may concern I am writing because the 3 major bureaus on several occasions have yet to properly investigate the negative and inaccurate information on my credit report. By law the bureaus must adhere to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( b ) The major bureaus have continued to report negative information, addresses, and accounts without providing legal proof that the debt is valid. I am requesting a investigation by the CFPB to remove all inaccurate information.
Be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( b ) that your claim is disputed and validation is requested.
This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you.
Please provide me with the following : What the money you say I owe is for ; Explain and show me how you calculated what you say I owe ; Provide me with copies of any papers that show I agreed to pay what you say I owe ; Provide a verification or copy of any judgment if applicable ; Identify the original creditor ; Prove the Statute of Limitations has not expired on this account Show me that you are licensed to collect in my state Provide me with your license numbers and Registered Agent At this time I will also inform you that if your offices have reported invalidated information to any of the 3 major Credit Bureaus XXXX XXXX, XXXX or XXXX ) this action might constitute fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company or the company that you represent I will not hesitate in bringing legal action against you for the following : Violation of the Fair Credit Reporting Act Violation of the Fair Debt Collection Practices Act Defamation of Character If your offices are able to provide the proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information and during such time all collection activity must cease and desist.
Be mindful that the collection agency has yet to provide A LEGAL BINDING CONTRACT WITH A BEARING SIGNATURE SHOWING PROOF OF DEBT AND OR LEGAL OBLIGATION TO PAY THE DEBT WITH THE ALLEGED DEBT COLLECTOR. UNTIL THE AGENCY COLLECTING THE DEBT CAN PROVIDE A CONTRACT BINDING THE DEBTOR TO THE DEBT THE DEBT MUST BE REMOVED.
|
| 04/27/2017 |
Yes |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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O n XX/XX/XXXX , I sent a certified written dispute to Procollect disputing the debt they claimed I owed ( see attached ). I also requested documentation that proves that I owe Procollect as well as a breakdown of fees for such de bt. Procollect DID NOT provide me with proper documentation. O n XX/XX/XXXX , they sent me a standard dunning lette r ( see attached ) with a printout of some information on a piece of paper with a name on it that is similar to mine that supposedly shows XXXX transactions made back in XX/XX/XXXX ( see attached ). First and foremost, my name is XXXX XXXX XXXX XXXX , my father, my XXXX cousins, and both of my sons all bear the same name, as well as countless others in the state of Louisiana. So whose debt is this? I will say again, I am unaware of such debt. Secondly, this printout was NOT a billing statement from the creditor that shows a detailed breakdown of the services rendered nor did it show a breakdown of fees or how they came to the amount they say I owe. This also was n't a contractual agreement bearing my signature. Procollect is playing games and trying to get me to pay an unverified debt they have no proof that it is mine. Under the Fair Debt Collections Practices Act ( FDCPA ), I have the right to request validation of the debt they say I owe. So, I am requesting proof that I am indeed the party they are asking to pay this debt, the date of the alleged medical service, and proof that there is some contractual obligation which is binding on me to pay this debt. Since I could n't get the proper documentation from Procollect via certified mail and they have violated the FDCPA by reporting a unvalidated debt to the credit reporting agencies, I am requesting again that this account is deleted from my credit reports or please provide me with the proper documentation, so this debt can be resolved. Please attach copies of : Any agreement with your client that grants you the authority to collect on this alleged debt, or proof of acquisition of purchase or assignment, and authorization under subtitle D of the ARRA, SEC. 13401 . Also, provide copies of any agreement that bears my sig nature wherein I have agreed to pay the creditor and as this is a medical account a copy of any HIP AA authorization. In the event of noncompliance, I reserve the right to file charges in a small claims action against your company, seeking {$1000.00} per violation for : 1. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violations of the Fair Credit Reporting Act & FDCPA.
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| 01/28/2024 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I am writing to file a formal complaint against PROCOLLECT , INC regarding their failure to provide a validated verification and essential information in response to my disputes.
On XX/XX/2023, I submitted disputes to PROCOLLECT , INC in accordance with the Fair Debt Collection Practices Act ( FDCPA ) requesting a validated verification of the debt they are attempting to collect. Despite my efforts, the agency has only responded by sending a bill and a lease, which do not serve as proper validation of the debt.
I sent another dispute XX/XX/XXXX XXXX requesting them to send proof they failed to do so by sending me the same letter as before.
On XXXX I asked PROCOLLECT , INC to reinvestigate the insufficiency of the documentation they have provided. I gave them 15 days to respond. I have not received a response.
In my subsequent communications, I specifically requested the following information : Original Creditor 's Name and Contact Information : I have yet to receive any details regarding the original creditor 's name and contact information. This information is crucial for me to verify the legitimacy of the debt and address any concerns directly with the original creditor.
Verification of Legal Authority : I have requested verification that PROCOLLECT , INC has the legal authority to collect this debt on behalf of the original creditor. It is imperative that the agency provides evidence of its legal standing to pursue collection activities.
Proof of Ownership : I have also requested proof of ownership of the debt, demonstrating that PROCOLLECT , INC has the right to collect on the alleged debt. This information is essential to ensure the validity of the debt and the legitimacy of the collection efforts.
Despite my requests and the stipulated time frame for response, PROCOLLECT , INC has failed to provide the necessary documentation and information. As a result, I find myself in a difficult position where I am unable to adequately address or resolve the concerns related to the alleged debt.
I kindly request the Consumer Financial Protection Bureau 's intervention in this matter. I seek your assistance in ensuring that PROCOLLECT , INC complies with the FDCPA by providing the validated verification, the original creditor 's information, proof of legal authority, and proof of ownership within the prescribed time frame.
I appreciate your prompt attention to this matter and trust that the Consumer Financial Protection Bureau will take the necessary steps to address this violation.
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| 12/29/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
Servicemember |
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I received a list of charges from the payment cards industry ( PCI ). Ive already begun the dispute process, which boils down to a prorated amount of 5 days of overoccupancy, the corresponding fee, and the XXXX utilities and yes admin charges and fees. After several months of asking how these charges were calculated, I still have yet to receive the information for how the charge was even calculated.
I moved between two XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX XXXX Because of the split time between the XXXX XXXX lease end date, and the park place move-in date, I requested that my move in date be adjusted as to not leave me homeless for a couple days. The XXXX office agreed to an adjusted date of XXXX XXXX XXXX
I was initially told to pick up my new keys at the end of the business day on the XXXX, and return my old keys the morning of the XXXX. This meant I had to move 2 years ' worth of my items in the pitch dark. I informed their office this is unfair, and simply asked if I could move my items out first thing in the morning, which I was told was perfectly fine.
I got a call the morning of the XXXX asking where my keys were. Obviously, there was an internal communication breakdown in the office for nobody was on the same page, and I was doing my best to work with the information I was given. I dropped off my current load of items and went straight to the office. There, I was told that they would not take my keys, because the items in the unit were not out yet. This was the first time I was given this information and was around noon on the XXXX. I politely apologized because I didn't know this and went back to my unit to complete moving out my items.
By the time I was finished, the office was closed. I returned the next morning when the office opened and was told I had a charge of around XXXX dollars, with no explanation, and not justified by my lease.
Although the verbal agreement between myself and XXXX explains the situation in full, any dispute will revert to the written agreement I have between XXXX and myself. Even then, I am still unable to find a justification for this charge in my lease. I have asked their office for it countless times over the past several months and have yet to receive this information.
They are charging me for an event that didnt happen, and consistently lying about it. I need help protecting myself and my credit against this claim. XXXX is no longer responding to my requests, or taking any action to correct the situation.
|
| 12/16/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
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Web |
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Company in question : ProCollect Inc, XXXX. XXXX XXXX XXXX, TX XXXX XXXX : ( XXXX ) XXXX I have been called continuously to provide credit/debit card information. I have been making payments through money orders and XXXX. This company had tried to collect a debt that I owe to an apartment complex. When first contacted about the debt by XXXX XXXX ext. XXXX, i was immediately asked to provide debit/credit card information to make payments on the amount owed. After I declined to provided said information, it was agreed upon that I would be able to make payments via money order or XXXX. On XXXX XXXX, 2015, I sent a money order in the amount of {$100.00} dollars which they received and cashed.
Nearly a week later, I was contacted by a different representative and asked again for credit or debit card information to make a payment. I again declined to provided that information for my next payment. On XXXX XXXX, I mailed in another payment for {$100.00} which was cashed on XXXX XXXX a week later, I was contacted again by XXXX XXXX asking for credit/debit card information and my next payment. XXXX XXXX alleges that they did not received the payment that was cashed on XXXX XXXX. I sent in proof of payment and asked her why I have note been receiving monthly statements of my owed balance after making payments. She simply brushed me off. In frustration, I asked if there was another way that I could provide payment without putting a card on file. XXXX XXXX and I agreed that sending a XXXX would suffice since they are affiliated. On the same day of our conversation ( XXXX XXXX ), I sent a XXXX with XXXX XXXX on the phone and verified the reference number for my payment. XXXX XXXX verified that the payment would be processed. Again, I asked her again about receiving a monthly statement in the mail. XXXX XXXX stated that they are not " obligated '' to provide me with a statement. A week later, I received yet another phone call from yet another representative again asking for credit/debit card information to provide payment. This representative even asked me to pay the balance in full during this call. Again in refused to put a card on file and ended the call. Ever since, I have been receiving phone calls XXXX times weekly asking for a credit card. I have never dealt with any debtor who refuses and declines my request for a monthly statement and refuse to send any more payments until I know that this is a legit and legal company collecting my payments.
|
| 10/09/2023 |
Yes |
- Debt collection
- Rental debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
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Web |
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About a year a ago, I filed a complaint with the CFPB against XXXX XXXX XXXX. At the time they were threatening to damage my credit score if I didnt pay them {$12000.00} on an un-used apartment rental lease. I threatened to hire a lawyer and they appeared to back down. this notification was received by certified mail.
I explained in detail why I could not honor that lease.
In XXXX, following the Covid lockdowns, XXXX XXXX was offering a Pre-lease to fill the building, but they said that I could not move in until XXXX of the next year. The building I was living in had just been sold. So I told XXXX XXXX that if I was evicted from the sold building before the move-in date in XXXX. I would have to make other arrangements. The sale rep said ok. Two months later, I was evicted. It was XXXX. I walked to the XXXX XXXX building and asked them to allow me to move-in immediately. They said that they did not own the building yet ; they could not do it.
At the time my credit score was above XXXX. And it remained between XXXX and XXXX up until XX/XX/2023. In early XXXX, I filed a new application to rent an apartment at XXXX XXXX XXXX. About 3 weeks later, XXXX XXXX approved me, but with conditions. They said that because there was a rental collections on my report, I could not self-guarantee. They said that they would waive it if I agreed to pay an additional {$130.00} per month. Upon checking my credit, my score had dropped to XXXX. Apparently, XXXX XXXX filed a claim against my report for a {$350.00} reassignment fee while i was applying for a new apartment, so that they could use it against me. This was a total surprise because I received no notification from XXXX XXXX about a reassignment fee.
It is clear to me that when I visited their office to apply for a new apartment, they decided to retaliate against me by damaging my credit. I spent the next XXXX weeks looking at other apartments, but it was obvious that no one would rent to me.
Finally, I decided to go back to XXXX XXXX and pay the extra {$130.00} per month.
But, to my surprise again, XXXX XXXX refused to honor their own approval letter. In addition, they refused to refund my {$200.00} application fee.
I have tried to hire a lawyer, but there is not enough money in this to interest anyone. I've called the state AG 's office, but they only exist to represent state agencies. So far, I am having a great deal of trouble getting anyone to care about what happened to me.
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| 05/26/2017 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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I previously submitted a request for a 'proof of debt, ' in order to see if this debt is actually mine. I have been curious since ProCollect called me back in XXXX about this debt. After several attempts and many phone calls to get ProCollect to validate my debt, they finally did after I submitted my first claim to CFPB. ProCollect ended up sending me a document, only one that was provided by the apartment complex with the XXXX logo on it. All documents must be presented when requesting validation of debt. There are several things that concern me about the document ( s ) : 1. This is not my signature. This is not my handwriting. This is hardly even my information other than my personal info. I can definitively prove this. 2. XXXX XXXX XXXX, the actual lease holder is a career criminal that already has a record of fraudulent activity. 3. My great grandmother is also listed on the lease as another occupant. My great grandmother has been sick with XXXX and I can guarantee you her information was also illegally obtained. So this is two fraudulent criminal complaints. 4. What scares me is that XXXX XXXX is a career criminal and if she would of requested validation of debt, then she would NOW AGAIN have my social security number. Going forward, I would appreciate that you would white out my Social Security Number and my great grandmother 's SS #. This is simple Credit Law. Consumer Credit Collectors CAN NOT SHARE SOCIAL SECURITY NUMBERS with other consumers, regardless of the situation. 5. I have sent XXXX XXXX several emails, along with his associate XXXX XXXX to resolve this since and they refuse to answer me on how to proceed. I am fed up and if I would of seen the supporting documents back in XXXX 2016, I would of had this taken care of by know. If I do n't receive a response through email at XXXX, along with a response through CFPB and a phone call stating that this BAD DEBT will actually be written off to BAD DEBT, then I may consider NOT retaining XXXX XXXX to sue ProCollect, along with XXXX XXXX as co-defendant. I have already made XXXX XXXX aware of this matter. If I do n't receive a response by the end of business on Friday XX/XX/XXXX, then I will be retaining XXXX XXXX and we will be going to court. I attached the " supporting documents '' on this bad debt, that was sent to me from XXXX XXXX. She would n't respond to my emails nor would anyone transfer me to someone that could help me with my account. Kind Regards, XXXX
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| 03/07/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Disclosure verification of debt
- Not given enough info to verify debt
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Web |
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We moved out of our apartment in XXXX. We left the apartment immaculate, even cleaning behind the oven and vacuuming our way out of the apartment.
Several weeks later the apartment management presented us with a bill for " repairs '' that was full of mistakes and most of the items included were false and/or in violation of the Texas Property Code. In other words, almost all the charges were for things we either did n't owe or were for things that they could not charge for by law.
We attempted to resolve with the apartment management, but they refused to remove the wrong / illegal items. Instead they sent it to collections.
This is causing us serious financial and XXXX. We are in the process of closing on a house and the closing is held up because of the disputed collection on our credit report. Additionally, this is causing us to incur higher interest rates and fees and will cost us thousands of dollars.
The collections agency filed a collection on our credit reports. We have attempted to resolve via the proper channels : XXXX/XXXX/XXXX : we sent letters to the XXXX credit bureaus per the FCRA to dispute the information and request them to validate the data. All XXXX responded that they investigated and that the creditor says it was valid. When called to discuss, the credit bureaus said " you need to have the collection agency remove. We just ask them if it is valid. '' XXXX/XXXX/XXXX : we sent a letter to the collection agency per the FCRA and FDCPA asking them to validate the data. They replied that the creditor said it was valid and sent us copies of the lease and the form showing the illegal/wrong charges. They provided no proof.
XXXX/XXXX/XXXX : we sent a letter to the collection agency per the FCRA and FDCPA stating that what they provided was not proof. It also clearly stated what was incorrect or illegally reported, and requested they remove the improper charges and remove the collection from my credit reports. They replied on XXXX/XXXX/XXXX that the creditor contends the charges were valid and resent the same information from their previous letter. No proof was supplied.
XXXX/XXXX/XXXX : we sent a letter to the XXXX credit bureaus per the FCRA to inform them that we asked the collection agency to validate the debt and remove if incorrect, and that the collection agency could not do this. We requested they remove the collection or we would file a complaint with the FTC and/or pursue legal action.
|
| 03/07/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
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Web |
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We moved out of our apartment in XXXX. We left the apartment immaculate, even cleaning behind the oven and vacuuming our way out of the apartment.
Several weeks later the apartment management presented us with a bill for "repairs" that was full of mistakes and most of the items included were false and/or in violation of the Texas Property Code. In other words, almost all the charges were for things we either didn't owe or were for things that they could not charge for by law.
We attempted to resolve with the apartment management, but they refused to remove the wrong / illegal items. Instead they sent it to collections.
This is causing us serious financial and emotional distress. We are in the process of closing on a house and the closing is held up because of the disputed collection on our credit report. Additionally, this is causing us to incur higher interest rates and fees and will cost us thousands of dollars.
The collections agency filed a collection on our credit reports. We have attempted to resolve via the proper channels:
XX/XX/XXXX: we sent letters to the XXXX credit bureaus per the FCRA to dispute the information and request them to validate the data. All XXXX responded that they investigated and that the creditor says it was valid. When called to discuss, the credit bureaus said "you need to have the collection agency remove. We just ask them if it is valid."
XX/XX/XXXX: we sent a letter to the collection agency per the FCRA and FDCPA asking them to validate the data. They replied that the creditor said it was valid and sent us copies of the lease and the form showing the illegal/wrong charges. They provided no proof.
XX/XX/XXXX: we sent a letter to the collection agency per the FCRA and FDCPA stating that what they provided was not proof. It also clearly stated what was incorrect or illegally reported, and requested they remove the improper charges and remove the collection from my credit reports. They replied on XX/XX/XXXX that the creditor contends the charges were valid and resent the same information from their previous letter. No proof was supplied.
XX/XX/XXXX: we sent a letter to the XXXX credit bureaus per the FCRA to inform them that we asked the collection agency to validate the debt and remove if incorrect, and that the collection agency could not do this. We requested they remove the collection or we would file a complaint with the FTC and/or pursue legal action.
|
| 10/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I moved out of XXXX XXXX apartments in XXXX of XXXX. I have an email thread from the property manager in XXXX that states my last rent check was due XXXX and that moveout was XX/XX/XXXX. After I had already moved out and into my current apartment I received a final bill on XXXX, very random and not timely at all on their part.. The bill broke down everything that was owed but was a little confusing to read so I responded to get clarification. At that time, a different person had taken over as property manager and I have a thread stating that I owed {$10.00} for some random service fee and that was it. Seemed odd that they would request such a small amount 1.5 months after I already moved out but I obliged. It's all detailed in writing in our email thread what I owed and that I paid it. I went in myself in person to drop off the check so that it wouldn't get lost and so nothing else would happen. I also wanted to be EXTRA certain that this was all I owed and that there weren't going to be any other surprise charges down the road.. they assured me I was good to go.
Then, 3 months later I get a notification on my XXXX app that my credit score had dropped XXXX POINTS. I was very confused and did some digging and apparently my old apartment complex ( listed above ) decided that I owed them an additional {$500.00} and turned me over to collections without my knowledge back on XX/XX/XXXX. I have emails and bills and a bunch of other evidence that shows I don't owe anything and I have never received any correspondence of any kind from them after XX/XX/XXXX. I am worried this is a scam they pull to past residences thinking they can get away with it without taking any responsibility. I would like them to be investigated because their could be a lot of young people getting their credit scores crushed right out of the gate because of this places shady billing practices. I have never been turned over to collections before, but I feel like sending someone a bill XXXX weeks after they move out saying the owe {$10.00}, then confirming in writing that they only owe {$10.00}, then having that person pay them in a timely manner in person, where they ( again ) confirm that is all that is owed, then go behind that person 's back and turn them over to collections on a whim without any notice for {$500.00} without any proof or reasoning seems like it should be illegal or at least punishable by law somehow.
|
| 12/07/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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I was a tenant at XXXX XXXX XXXX in XXXX. I actually only was a tenant for a month. I moved with permission and I continued in good faith to pay the rent though I did not live in the apartment until a suitable tenant was found. XXXX XXXX XXXX XXXX and XXXX XXXX XXXX in XXXX suffered no loss from this and I paid thousands for a property I did not live in. The company sent a claim to collections out of the blue, in XX/XX/XXXX - more than one year later - and claimed that I owed them a penalty payment that was written into the contract for breaking the lease. Some kind of reletting fee that is extremely excessive and is very unfair to the tenant as the tenant has no choice but to sign and approve all of the terms presented though they are clearly taking advantage of people and their position as a landlord. Most of all, I was told by the property manager that I would not have to pay this obviously outrageous charge of almost {$1000.00} as a cancellation fee. XXXX XXXX XXXX XXXX parked this debt after verbally telling me that I would not have to pay for it and has taken advantage of their position and my health condition. I contacted the property and spoke with XXXX XXXX who said she could not help me. She referred me to XXXX XXXX and I contacted her on XX/XX/XXXX & XX/XX/XXXX with no response. I wrote a certified letter on XX/XX/XXXX. I was ignored. I sent an email to the company 's general counsel XX/XX/XXXX and he didn't bother to contact me. I spoke with Ms. XXXX briefly on XX/XX/XXXX and0 she assured me that she would look into it and has refused to call me back though I called her to follow up and request a letter of deletion on XX/XX/XXXX and XX/XX/XXXX. This has very negatively affected my credit, very negatively impacts my ability to rent an apartment in the future and it is grossly unfair for them to park the debt and just put it on my credit without recourse. I have worked very hard for the last 5 years to keep my credit score up despite many medical problems and bills etc. XXXX XXXX XXXX has carelessly damaged my credit, my ability to rent a property and they absolutely refuse to give me the courtesy of calling me back. They are unprofessional and predatory and they should be investigated for their taking advantage of tenants.
I have had very severe physical illness for several years and despite my health and financial challenges, I did the right thing and paid this company
|
| 04/12/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Contacted me instead of my attorney
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Web |
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I was robbed at gunpoint while at college in an apartment that I was placed in with other occupants based on profiles we each filled out. The apartment employee, XXXX, placed me with XXXX people he had wrestled with in a room that was down the hall from my friends. We each had our own bedroom/bathroom that locked in each apartment. The kitche/familyroom & washer/dryer were common areas that were shared by all. The XXXX gunmen that entered the apartment were looking there for another tenant that XXXX wrestled with and knew. This roommate had been in drug treatment facility and was a known drug dealer. I had just meet these people & had only known them for 3 weeks. My wallet was taken, my laptop, my new iphone 5 & games from my room. They locked us in a bathroom and left. We waited and then all went to other friends apartments and called police. Nothing was recovered, the police investigator said the XXXX gunmen were XXXX and they would not prosecute because they would just get out. We had pictures of them from cameras outside our entry door. The apartments kicked the XXXX guy out because it was his fault. They offered to move me and the other roommate to another apartment if I wanted to. I was scared and said I would rather go home. I arranged through the Dean at school to finish my classes at home. The apartments fired the lady over operations at the facility and a few other people because of all the problems with issues on property. The gate was never closed, doors left open & not secured, fights, etc. Police were on property XXXX times the XXXX weekend I was there. XXXX XXXX from the apartments corporate office in Indiana said that was okay and I left by XXXX XXXX, 2014. No one ever sent me anything, nor did they tell me I would owe anything. I did not receive anything until the end of XXXX 2014. My attorney sent them a letter and they said they would take care of it. Now, I start getting calls from a collection agency??? I have ask them to contact my attorney and given them his information several times. They continue to call. They have been very rude to my mother and even cussed on the phone, which we have recorded on our answering machine that was recording the conversation. The males who have called were nice, took the information but then we were disconnected. The females ( all but XXXX & there have been several ) are extremely rude, have cursed & are not professional at all.
|
| 04/04/2021 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I have tried to contact Pro Collect ( the collection agency XXXX multiple times trying to dispute the charges and every time I get shut down and/or hung up on. The most recent point of contact with them was yesterday around XXXX EST. I have also submitted two separate XXXX dispute forms on their website trying to dispute the charges that are trying to be collected. I used to live at an apartment complex called XXXX XXXX XXXX in XXXX Florida back in XXXX- the summer of 2019. I was being threatened with my life by the residents that lived underneath me because I witnessed the boyfriend XXXX his girlfriend and called the cops on him. Him and his buddy left a bullet at my doorstep facing upward and I got the cops involved and ( stupidly ) gave the bullet to XXXX the manager at XXXX XXXX. I also found mold up in the ceiling vent of the bathroom and all they did to fix it was ( without my permission ) had a XXXX XXXX with track marks come into my apartment without me being there and he put some duck tape over it. it ended up falling out of the ceiling when I went to go get in the shower one day. I went to the manager at the time named XXXX and she advised me explicitly that my lease would be terminated immediately and I wouldnt owe any additional charges past the rent that I had already paid for that month. Unfortunately I should have gotten that in writing as I have lost the email sent back and forth between us over 2 years ago. Then about 7 months later after Im already living in another apartment complex I get a call from a random collection agency called " Pro Collect '' stating that I owe them just shy of {$700.00}. I was charged for a full months rent due to the fact that I terminating my lease early even though I was explicitly told by the property manager at the leasing office that that wasnt going to happen. I contacted shore house apartments multiple times and was told " XXXX is out unfortunately you'll have to call back tomorrow '' and then eventually they just started telling me " XXXX is on XXXX leave for the rest of the year. '' Then I waited for about 5-6 months and tried contacting them Again and was told " We will have someone from our finance department reach out to you ''. That never happened. I really don't know what else to do and I really need to get this off of my credit report please help me it's been years since it has hit my report.
|
| 05/23/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I have repeatedly, going back to the begi nning of XX/XX/XXXX have as ked ProCollect Inc. , out of XXXX , TX to provide documentation validating the debt " they say '' I owe. I have had fraudulent activity happen in the past and that is my main concern here. I was called several time i n XX/XX/XXXX , b y a XXXX XXXX and once by a XXXX ( that I remember and HEARD correctly because they sound so unprofessional ). They demanded that I pay almost $ 5K f or an apartment that was listed under my father 's ( now deceased ) girlfriends name. I have been trying to take care of this debt for several years now. I have wrote several letters to the company and asked several times over the phone stating " please send all of the documents showing I owe this debt, including the lease copy and all other supporting documents. '' This debt is now approaching 7 years in 9 months and I am still dealing with the unprofessional, rude phone calls. When I called a few weeks ago and spoke to XXXX ( around XX/XX/XXXX a bout XXXX XXXX CST ), she verified who I was and said " are you willing to making payment in full today? '' I said well " hold on, '' and went on to explain the story and tried to get the supporting documents. XXXX ended up hanging up on me twice, since I was n't making payment that day. She did n't say anything about sending me the supporting documents either. I am starting to get really frustrated with this company, their lack of professionalism, they 're always super rude, demand money and if you do n't have the money then they hang up on you. I have now sent an email to th e Sr. Account Executive , XXXX XXXX because I was n't allowed to have his direct line. I have tried to have XXXX XXXX or XXXX XXXX call me back also, I have heard NOTHING. I am getting ready to call XXXX XXXX if I am unable to get the supporting documents showing that this debit is in fact mine. If my name was forged on any documents then I will have NO OTHER CHOICE but to take ALL parties to court and that 's a PROMISE. I have a twin brother and there 's been times when stuff gets filed under the wrong name or fraudulent activity happens due to our names being very similar. I have tried and tried to play nice but I am n ow filing complaints with everyone including the FTC, CFPB, AG, SOS , BBB, De pt of Licensing.
|
| 01/20/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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My names XXXX XXXX. I lost my job due to covid and was unable to pay my last months rent. Apartment complex handed over debt to collections and is now on credit.Originally owed XXXX. Paid {$200.00}. Now owe {$1400.00}. Called this morning pro collect collections agency. Called to make another {$200.00} payment. XXXX I spoke to on the phone refused to take my payment. Stated I must pay the full remaining balance {$1400.00}. Asked to speak to her XXXX and she refused to let me speak with anyone else l. Stating she was the XXXX. XXXX told me I should pay my bills and hung up the phone. Called back and she proceeded to antagonised me laughing at the fact that I had called back. XXXX told me to ask family members for the money. I emailed XXXX XXXX of pro collect. Where he confirmed I am unable to make any payments. He claimed when I originally made the first XXXX $ payment that I was agreeing to a payment arrangement and because I did not abide by payment arrangements I no longer had the option to make any more payments unless it was the full {$1400.00} amount. I explained the XXXX XXXX via email that the lady assigned to my account was XXXX and unprofessional towards me and that she did not explain this to me over the phone and that I never remember agreeing to making payment arrangements. I believe this is absolutely unprofessional how the situation was handled. I would like this paid off so I can eventually be approved for a place to live but they are refusing to work with me. The lady assigned to my account at pro collect was XXXX unprofessional and demeaning. I would like to make payments over the phone until this is cleared and I can NOT make a {$1400.00} upfront. I live pay check to pay check. Eventually after going back and forth via email with the XXXX XXXX over pro collect he eventually told me I could make a XXXX $ online. Which was never originally told to me. I went online and made a {$100.00} payment but no money has been taken out of my account. I do not feel comfortable making anymore payments with this company until I get a clean understanding. I would prefer the option to speak to someone who is professional and give them payments over the phone. Because I no longer trust this company with my card information. If someone can please help me get this situation resolved I would greatly appreciate it- thank you
|
| 09/12/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I noticed an account on my credit report from ProCollect in 2015 for an apartment complex that I have never lived in. I have been disputing this with ProCollect and the credit agencies for years with no progress. Not only is the debt not mine, but it is also duplicated on my credit reports. I have submitted documents of proof of residency during this time, but ProCollect still will not have the items removed from my credit report and continue to make attempts to collect the debt. I recently contacted ProCollect, the orginal creditor and the credit bureau to provide me with a validation of the debt in the form of the original lease, cancelled checks for rent and/or money order receipts to show proof that I lived there, which none are able to provide. I don't know if this was identity theft or something that the collection agency just came up with. I have had no other problems with any other companies reporting any type of debt during this time. And since no one can provide me with documents to validate the debt, I have to assume that ProCollect has simply put this on my credit report in error, or deliberately. Although ProCollect has stated over the phone that the accounts appear to be duplicates, they will not even remove one of them, which will at least decrease my debt balance. However, both of these accounts need to be removed! They are not my accounts. ProCollect finally said today that they would possibly remove the duplicate account but I would still be responsible for the other account. They said that I needed to provide them with an identity theft affidavit, in order for them to even consider looking into the other account. However, without them providing me any documentation of the lease or payments to verify that someone else used my information ; I don't feel right swearing to identity theft, when I don't know if that is the case. I do not know how they got my information and I can and have provided proof of my residency elsewhere to the credit bureaus. I do not feel comfortable giving ProCollect any more information than they already have about me, since I don't know how they got my information. The amount that they are showing owing on both accounts is {$6600.00} for a total of {$13000.00}. These accounts need to be removed immediately from all three credit bureaus!
|
| 11/22/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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I am writing to file a formal complaint against ProCollect Inc., a debt collection agency, for multiple violations of fair debt collection practices and potential breaches of consumer rights. Despite my diligent efforts to address and resolve the issues directly with ProCollect, I have encountered numerous challenges that necessitate your intervention.
The debt in question, amounting to {$6200.00}, is alleged to be owed to XXXX XXXX XXXX. However, after thorough investigation, I have found that XXXX XXXX XXXX has no record of my association with them. This discrepancy raises significant doubts about the accuracy and legitimacy of the debt being pursued by ProCollect Inc.
Furthermore, my attempts to obtain essential information regarding the debt, including the account number and a comprehensive itemization of the current amount owed, have been consistently rebuffed by ProCollect Inc. This lack of transparency impedes my ability to verify the validity of the debt and raises concerns about the company 's compliance with fair debt collection practices.
In addition to these issues, my interactions with ProCollect Inc. have been marred by unprofessional and intimidating behavior. I have been hung up on during calls on five separate occasions, and I have been subjected to threatening and profane language. Such conduct not only violates ethical standards but also raises questions about ProCollect Inc. 's adherence to legal guidelines governing debt collection.
Moreover, I have become aware of ProCollect Inc. 's notably low XXXX rating, suggesting a potential pattern of questionable practices. There are also allegations of " parked debt, '' a practice that could violate consumer protection laws. These factors underscore the urgency of investigating ProCollect Inc. 's activities and ensuring compliance with relevant regulations.
I am seeking the following actions through this complaint : Removal of erroneous information on my credit profile associated with this alleged debt.
Take appropriate measures to ensure ProCollect Inc. adheres to fair debt collection practices and consumer protection laws. I appreciate your attention to this matter and trust that the Consumer Financial Protection Bureau will conduct a thorough investigation to bring about a fair and just resolution.
|
| 09/04/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
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I sent a certified letter to ProCollect regarding a collections account they placed on my credit report asking them to validate the debt. In response I received a detailed bill and a " copy '' of a lease that was allegedly signed by me. The information they sent me did not include a copy of my ID or drivers license and the signature is not mines however this company continues to report tradeline to the 3 major credit bureaus. This is creating major issues for me such as job declines, higher interest rates, lower credit scores, and application rejects for balances owed. I believe this account DOES NOT belong to me, under the Fair Credit Reporting Act all unverified accounts must be deleted. I contacted the apartment complex XXXX XXXX XXXX directly which they advised they don't have any information pertaining to previous residents. That also stated that XXXX was a previous apt management company that managed billing and is no longer in business. I contacted the corporate office which stated they have no information due to XXXX managing in the past and they are no longer in business. They stated they are under new management and unable to assist me, so HOW DID PROCOLLECT PROPERLY VALDATE THIS DEBT? The only information I received from ProCollect was a copy of a application, detailed bill, and a copy of a lease that I allegedly signed which I DID NOT. These items do not qualify as full verification per FCRA. This company is in violation for continuing to verify the accounts with the credit bureaus without providing the proper evidence as requested. A fraud alert has been on my credit report due to my identity being stolen, so a copy of my ID or Drivers license should be on file for verification purposes, and none was sent with the information Procollect sent me. The information on the application DOES NOT belong to me, THE SIGNATURE is NOT MINES. I never lived on XXXX XXXX which is listed on the apartment application, anyone can have my employment information. They are major discrepancies which this company is intentionally ignoring and the law is clear as to civil liability and remedies available to me ( section 616 & 617 ) if you fail to comply with Federal law. I am a litigious consumer and fully intend on pursing litigation in the matter to enforce my rights under FCRA.
|
| 01/07/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not disclosed as an attempt to collect
|
|
Web |
|
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In XXXX 2015 we left our apartment in XXXX as our lease has ended. Before our last day the property management requested for a new mailing address in case they needed to contact us so I provided our new home/mailing address in XXXX, MD. Months have passed and I received a refund check from the apartment amounting to {$20.00}. In XXXX 2015, my nephew, who was also on the lease, found out that there was a derogatory report from XXXX XXXX amounting to over {$500.00}, I checked my credit report and I had it too, my friend, who was on the lease, had it too. We found out that it was from XXXX XXXX Apartment. I immediately contacted the apartment to inquire about this debt and asked them why would I receive a refund if we owe money to them. They could n't give me a clear answer and i was told that they would just notify us after they found out what was going on. We waited for 2 weeks and we didnt hear from them. On XXXX XXXX i contacted them again to follow up. They told me that we owe money for cleaning fee, unpaid untility bills etc. But i asked them why they never informed us regarding this debt, their answer was they sent the statement in XXXX but never heard from us. I told them that I never received anything and I wanted to see their mailing receipt but according to them they sent it via regular USPS mail so there was no receipt. I asked them again why they did n't try to contact me via email or phone before sending it to collection but they didnt say anything. It looks like they didnt exert effort to reach any of us before deciding to turn the debt over to the collection ruining our credit.
We never received any letter from the collection company too! The property manager sent me an email telling me that they will contact the collection to hold the debt and remove it from our credit for 30 days and we have to pay the debt within that period of time or the adverse report will be back on our credit. We are not running away from the unpaid bills ( if any ), our main concern is the derogatory report that they made and prevented us from making loans, apply for credit cards, etc. for 5 months without our knowledge. We believe that this is not a fair practice of credit reporting and we strongly believe that the people who mismanaged this issue deserve disciplinary action.
|
| 08/01/2022 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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I am sending this to bring to your attention the injustices that are being committed against U.S citizens such as myself. I have on several different occasions made known to CFPB that I am being taken advantage of by corporations that are not upholding there responsibilities assumed by them to report accurate, correct, and complete information. I am now reaching out to you again about in specific a collection agency that goes by the name of PROCOLLECT , INC . I have provided PROCOLLECT , INC with FTC reports explaining thefts that happen to me pertaining to information they house and how the information they are housing as well as are reporting is not information that reflects any account that I have opened knowingly. I have also provided them with law and other reasonings and instructions pertaining to the theft and am being taken on a goose hunt. They are responding to my letters with the same response each time I ask for a reinvestigation of my case. This has been years and I am still dealing with this account reporting on my credit profile. I am beginning to get very frustrated and now again I am asking that you CFPB to look into this fraudulent account you being the governmental body and make PROCOLLECT , INC abide by the law as this is what the system is based off. The letters sent to PROCOLLECT , INC prior to this attempt are attached with this complaint. PROCOLLECT , INC is asking for a police report but I am not in my city at the moment and shouldn't have to deal with that hassle. According to FDCPA, FCRA, and FTC a FTC report which is equivalent to alerting the local authorities coupled with my testimony is all that is needed to validate that the theft has actually occurred. And if the company is looking for more proof than all the documentation I have already provided, then I also am asking the company to prove the debt is mine by providing me with the original contract between me and the Original creditor. Specifically this contract I'm looking for as proof of the debt must bear my signature to be valid and must be the original instrument used when the account was opened. If this proof is not specifically provided, by law the account in question must be deleted according to FCRA. I am asking this thing be handled immediately or I will seek litigation.
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| 01/02/2018 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I attempted to contact the regional supervisor over the property, XXXX XXXX XXXX XXXX, that is claiming the debt against me via fax and phone on multiple dates over the last two months. The first attempt came on XXXX/XXXX/XXXX, after trying to contact the parent company XXXX XXXX on XXXX/XXXX/XXXX and was directed to resolve the issue directly with the regional manager. I contacted the office again XXXX/XXXX/XXXX, XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. Every time I was told this individual would call me back and never did so. I sent over a fax the last week of XXXX and received a confirmation that it was delivered successfully. I have also attempted on XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, XXXX/XXXX/XXXX and again XXXX/XXXX/XXXX through both phone and fax between these dates to provide documents which prove that a debt is not owed and none of these parties will consider the evidence that proves this, instead I have received forged documents that have copied my original signature and applied it to a document that I was never in possession of. I had a lease for a one bedroom apartment with a clean move-out checklist that showed now charges were due and no repairs needed made to the unit, but the document they provide that claims I owe a balance is for a two bedroom apartment. I did not rent a two bedroom and I have the clean move-out checklist/zero balance bill to prove it. Pro collect has contacted me repeatedly and refuses to provide me with proof that the debt is owed, instead only sending billing statements which claim my balance is due within a day of receiving the billing statement. I have provided evidence and they have confirmed receipt but will not accept it as a zero balance and they refuse to provide any proof that I actually owe the debt following my faxed dispute. They are trying to collect a debt that they are not owed and I can provide the document to prove it, which I have provided them on numerous occasions. In addition to billing me incorrectly after claiming I owed nothing after a walk through of the unit followed by the signing of the move-out checklist with the zero balance, they failed to provide me a copy of the bill they chose to forge within the 30 days they had to do so as outlined by Ohio Statutes.
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| 11/23/2023 |
Yes |
- Debt collection
- Rental debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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I lived in the XXXX XXXX XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX. At move-in, I paid a {$250.00} deposit. The deposit was not returned when I moved out. At move out, I was given a bill for {$160.00} of unpaid charges, which included {$150.00} of charges that were in dispute prior to my move out date. I never received a statement explaining what the deposit was used for. Even though this total is less than the deposit and I was never told of any charges against the deposit, I was still told that I owed the {$160.00}. I attempted to reconcile with the apartment community. I eventually decided to pay the fees to avoid them appearing on my credit report. When I tried to access the online system to do this, I wasn't able to. I called the apartment complex and was told that my only option was to overnight a cashier 's check for the balance or have the account sent to collections the next day. My bank takes 10-14 business days to send cashier 's checks, so the account was sent to collections.
I've been receiving calls and voicemails from a company called ProCollect based in XXXX, TX. The address they gave me is XXXX XXXX XXXX, XXXX XXXX. I answered the phone call to settle the debt. They gave me my account number and I updated my contact information with the collection agency including an updated mailing address. I asked for them to send an invoice for the money owed and notified them that these charges were being disputed at the time that they were sent to collections. I also emailed the company telling them that the charges were under dispute. Despite this, I have not received an invoice. My apartment complex and the postal service both have documentation of my forwarding address as well. They continue to call me several times per week. I check my mail daily and still have not received an invoice. Every time I've spoken to them on the phone they still insist that I have to give payment information over the phone without being sent an invoice.
I've recently noticed a significant drop in the estimated credit score reported by my credit card company, suggesting that this collection is showing up on my credit history now. All of this seems inappropriate considering that it is an attempt to collect a debt that I'm concerned I don't actually owe.
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| 07/14/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I received a letter from ProCollect Inc. on XX/XX/XXXX, claiming that I owe a debt of {$16000.00} to XXXX XXXX XXXX. However, I don't owe any XXXXXXXX XXXX XXXX any debt and I never rented or stepped foot inside this business.
Firstly, I find it troubling that the piece of mail serving as notification of this debt collection was not sent via certified mail. Its appearance resembled junk mail, making it easily overlooked or disregarded, especially since they only allow 30 days to dispute the debt.
Additionally, during my email interaction with XXXX 's general manager last year in XX/XX/XXXX, it became evident that my signature on the lease agreement had been forged using an electronic signature. This is particularly concerning as the alleged signed lease agreement supposedly occurred during the time when I was traveling overseas. Logistically, it would have been impossible for me to sign the document with an XXXX or XXXX IP address. I would like to clarify that I only filled out an online application on their website to possibly live there and never signed a lease agreement with them.
ProCollect, Inc. provided a move-out statement generated on XX/XX/XXXX to validate the debt and claim that I had made a {$100.00} deposit. However, after thoroughly reviewing my banking statements, I found no evidence of a {$100.00} withdrawal. I carefully examined each transaction last year and I am sure I never paid a deposit. Despite my explicit request for evidence to substantiate the deposit payment and signature, the debt collector has refused to provide any such validation. Instead, the collector threatened to report this debt to the credit bureau, emphasizing that it would negatively impact my credit history regardless of whether I choose to pay it or not. The collector is pursuing debt using forged documents since they couldnt prove the lease was signed by me. They simply told me it is their word against mine.
Given the gravity of these concerns, I kindly request your assistance in addressing this matter promptly. Your expertise and guidance would be invaluable in ensuring a fair resolution to this situation. I am a XXXX XXXX and this issue is emotionally and mentally taxing for me.
Thank you for your attention to this pressing issue.
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| 03/09/2020 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I am entering this compliant in hopes I can find some resolution. I lived in the apartment mentioned XXXX XXXX XXXX XXXX XXXX from XXXX until the time the lease expired on XXXX, I moved out on XXXX after several communications with the manager of the complex at that time XXXX XXXX. My constant communications with the front office was in regards to the on going mold issues as well as AC issues in my XXXX XXXX. I was told several times by management and maintenance that the issue would be resolved. I am a single father and have a young daughter that lived with me. After several months of the mold issues not being resolved, I informed management that my daughter had developed a XXXX and that i felt it could be from the mold spores in the AC vents and that I would not be renewing my lease. ( please see included pics ) I was told that it would be fine and that no backlash would occur from me moving out when my lease was up. My lease ended so I moved. Per Texas Property Code 92.056 The law states that the landlord has 7 days to remove the mold, if the mold is not removed a timely paying tenant can end the lease and move ... So this is what I did, I actually moved when the lease was up and did not terminate the lease early but in fact I refused to renew a lease secondary to the mold. I received a debt collection letter from ProCollect on XXXX Account number XXXX. I then sent a certified letter to ProCollect for debt validation and in return they sent me a final account statement that clearly shows the date the lease expired and the reason for moving out as illness ( please see included pic ). so as you can see clearly, I may owe the final water bill of {$51.00} but i should not be responsible for the Cost of Re-letting fee {$1200.00} as per the statement i moved out when my lease was up due to illness from the mold. ProCollect continues to report this as an open account and continues to report tradelines despite me providing them with pics for proof and the fact that I moved out when the lease was up and not prior to the termination of the lease, therefore eliminating the ability for them to charge me the re letting fees for unlawful early move out ... So what are they attempting to collect other than the water bill.
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| 01/21/2020 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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In XXXX I lived in an apartment complex called XXXX XXXX. My job as a XXXX XXXX requires me to travel and be away from home. On XX/XX/XXXX I came home to my apartment that had been destroyed. My jewelry and purses were stolen along with my laptop and TVs. My patio door was open and my front door was also open. I immediately called the police to file a police report about the break in. The apartment managers didnt seem to care. They mocked me and stated shouldve had renters insurance. I stayed in the apartments a few more months and decided to leave before XX/XX/XXXX. The apartment managers said it was okay for me to move out since I didnt feel safe and told me I didnt owe them anything due to the circumstances. In XX/XX/2016 I noticed a bill almost totaling {$1800.00} ( collection account ) on my credit that the apartments said I owed. Its actually a judgement. In order to have a judgement arent you supposed to go to court? Arent you supposed to be properly served with papers? I never went to court and never owed a balance. When I contacted PRO COLLECT about my concerns everyone was extremely rude. Ms XXXX would not let me get a word in to ask questions. I asked her why is the balance appearing as a judgement and the only thing she could tell me was the Allegedly owed a balance when I do NOT. I have disputed this item on XX/XX/XXXX and they have failed to send me proper validation of this alleged debt! They only sent me the lease agreement which only verified that I did in fact live there but it does not VALIDATE this alleged debt! I they have been reporting false and inaccurate information to my credit for the past 3 and a half years. Everyone at this company is rude, and unpleasant. I have been disputing this debt for almost 4 years. I even tried to settle because it is hindering me and destroying my credit and I am tired of going back and forth with the people at this awful company. They told me I am not allowed to settle and that I must pay the balance in full. I refuse to pay a balance in full to a debt collector that can not even validate my debt properly BY LAW. They are knowingly reporting false information on my Credit and failing to properly Validate this alleged debt
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| 07/30/2023 |
Yes |
- Debt collection
- I do not know
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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On XX/XX/2023, I was informed by the XXXX Credit bureau that I have two past due balances with XXXX XXXX in the amount of {$5300.00} and {$5800.00}. I spoke with the apartment complex on XX/XX/2023 and i explained that i had not received any noticed. They mentioned I should contact Pro-Collect since it was already in collections. I contacted Pro-Collect, Inc. on XX/XX/2023 and spoke with XXXX XXXX to request additional details about the alleged debt since I received no official notification prior to XX/XX/2023 with XXXX XXXX or Pro Collect inc. I was informed of a balance of {$5300.00} on my account. I asked if that was the only balance I owed and XXXX XXXX verified that it was. I was informed that I needed to pay that debt by the end of the day or make 3 monthly payments of approximately {$1800.00}. XXXX XXXX stated he spoke to his supervisor about getting a settlement of {$3500.00} but I would need to pay it by Wednesday XX/XX/2023. I requested time to reach out to my bank in order to secure a loan to cover the alleged debt. XXXX XXXX informed me that I had to leave a card on file for the time being while coordinating with my bank. Unfortunately, I was unable to secure payment for the settlement amount and called XXXX XXXX on XX/XX/2023 at approximately XXXX pacific standard time to request that my card be removed. XXXX XXXX stated he was unable to remove my card on file due to it being late in the day and the payment was set to be auto-drafted on XX/XX/2023. I informed XXXX XXXX that I was never sent an official notification of the allege debt and formally requested that he send me one via secure email or certified mail. XXXX XXXX stated that he would not be sending me official documentation and when I requested to speak to his supervisor or manager, he refused. During this verbal interaction with XXXX XXXX, he hung up on me on three separate occasions and placed me on hold twice while I was talking. In my opinion XXXX XXXX actions were unprofessional and has hindered me from receiving legal notice of an allege debt. Furthermore I feel that XXXX XXXX was being deceptive by carrying out unfair trading practices as I was not made aware of my rights nor the amount owed.
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| 07/01/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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In XX/XX/XXXX I signed a six month agreement with XXXX. I signed the lease over from another person. The apartment complex agreed that I would live in the property from XXXX XXXX until XXXX XXXX. In XX/XX/XXXX when I went to turn in my keys management told me that I owed rent up until XXXX XXXX. They said that they would not try to find anyone else. Even if I found someone else they wanted me to still pay the next six months, which is illegal. They told me that If I did n't pay the next six months rent right then, they would turn it over to collections. I set up a meeting with management to try and discuss some alternatives. They kept giving me the run around and ignoring my calls and emails. A few weeks later I received a collection notice from Pro Collect for over {$3000.00} dollars which included huge fees for cleaning a tub and lost keys ( which I turned in ) and unpaid rent. I was only obligated to stay in the property for six months, and regardless it 's illegal for a landlord to not mitigate their damages. They sent my account over to collections for six months accelerated rent three weeks after I moved out of the property. This is illegal! They ignored all my calls and attempts to work something out, they told me to pay up the next six months rent or they would send it to collections right away. They intentionally ruined my credit without making any attempts to mitigate their damages which the law requires. When I contacted Pro Collect through a written letter, and called showing evidence of this unfair charge they told me to sue XXXX. They admitted that I was right about the landlord 's duty to mitigate their damages, however if I wanted this off my credit I would have to sue the apartment complex, and that would cost me more than paying the {$3000.00} that they were attempting to collect. They also advised me that disputing this charge would hurt my credit. I later called back to try and get more explanation on how it was legally to try and collect when they broke the law, the lady said she was n't there to argue with me and proceeded to end the phone call. They refuse to remove this from my credit, even though legally the apartment complex broke the law.
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| 06/01/2016 |
Yes |
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- Incorrect information on credit report
- Information is not mine
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Web |
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My name is XXXX XXXX and I have been a identity theft and fraud victim in XX/XX/XXXX '' and a company called PRO COOLECT HAS ACCURATE INFORMATION from me and a apartment complex that someone else has you my identity and rented a apartment and a broke a lease and utilities in my name at a apartment complex called " XXXX XXXX XXXX " in XXXX, XXXX a state I have never lived in and I have documentation and the apartment complex " Manager with 100 % proof that it was not me.
They refusing to re investigate my case and sending this information to the credit bureaus and they are calling and threatening me.
I have open a dispute on XXXX XXXX from the previous one that was closed in XXXX due to the manager XXXX EXT XXXX not properly handling my case.
I can not live in XXXX states at XXXX time, also My job, apartment, and all detailed documents Proove I was in XXXX where I am from when the ; person ( s ) used my identity.
Also I sent the apartment complex my ID and information that I never lost lost due to a breach with ( XXXX IN XX/XX/XXXX '' my insurance carrier. That the person that came got the APARTMENT was two different Identifcations used told by the property manager " XXXX " and sent them ( PRO COLLECT A LETTER on XXXX XXXX to them to cancel everything and they have not responded or giving me information now and making it hard for me and all XXXX credit bureaus to remove this all my file.
This is a very stressful, heartbreaking, and long process since last year when I found out, and I do not have a lawyer or help and this will hinder me From future jobs ( I am college graduate working in the XXXX for seven years ), from renting a apartment, buying a home, and I need assistant.
And they are rude, disrespectful, they did not send me information, and they told me there 's was not enough information giving me why I was held responsible.
There were XXXX XXXX used for this apartment complex, and it was mentioned to me after the file was pulled and the apartment complex made me fully aware of this and PRO COLLECT HAS PROPER information.
My number is XXXX XXXX XXXX I went all the way to XXXX to file a report, I did my affidavit, and filed with the FBI.
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| 01/30/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I was a resident at XXXX XXXX and moved out and was then sent a bill over {$1000.00}. I had no idea why. I contacted XXXX XXXX and was told that the apartment complex was under new management and owners and they had no knowledge of my debt. I asked for the former owners information and they were unable to provide me with that. The amount then went to collections and I corresponded with the agency to find out who owns this debt so I can figure out whats going on. They would n't release any information but stressed the fact that they did not own, they were only collecting the debt. After a few back and forth, I ignored them because it was going nowhere. Fast forward to XX/XX/XXXX, I started repairing my credit and this debt comes up again. I signed up with XXXX XXXX and they acted on my behalf to clear deliquent things off my report. The collection agency once again sent a notice stating the debt was valid but the information I got which was apparently submitted from XXXX XXXX XX/XX/XXXX, was false. The employee forged information and submitted fees for stuff that I never knew existed. She claims I moved because I got a pet which was false. She also changed dollar amounts on paperwork to reflect a ridiculous amount of charges. I contacted the agency and they told me to contact the company who submitted the debt ( XXXX XXXX ). I contacted them once again even though I knew what the response would be. Email response below : XXXX XXXX XXXX ; XX/XX/XXXX at XXXX To XXXXXXXXXXXX Message body Hi XXXX I am sorry you are having such a hard time resolving this matter. The company that currently owns and manages XXXX purchased the property XX/XX/XXXX. We do not own your debt and would not have access to your records. I do not know who owned the property when you lived here.
Sorry I can not be of more help.
XXXX XXXX XXXX, XXXX, XXXX Property Manager XXXX Apartments XXXX XXXX XXXX.
XXXX XXXX, TX XXXX XXXX visit us at XXXX I am stuck and going back and forth with XXXX XXXX and the collection agency. I hope that I can get more information as far as who owns the debt and who I can dispute this amount with. The false claims really are what have me in a bind.
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| 12/07/2018 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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On XXXX I pulled my three bureau credit report using a credit monitoring service and I discovered an account being collected by ProCollect, Inc., a debt collector located in XXXX, TX. They were collecting on behalf of an apartment complex. They showed I had a balance of {$3400.00}. ( SEE PAGE 19 OF ITEM # 1 ) On XXXX I sent ProCollect a standard dispute letter and asked them to provide evidence of the debt 's validity. I later received a statement dated XXXX that showed a balance of {$1900.00} and included an incomplete breakdown of some accounting that indicated a balance of {$2200.00}. The {$2200.00} included a final line item charge of {$1900.00} with no clear information about what the {$1900.00} charge was for. There was also included a partial lease agreement that was missing sections or pages. ( SEE ITEM # 2 IS EVERYTHING THEY SENT ) On XXXX I mailed them a second dispute letter outlining all the issues I found with their attempted validation. ( SEE ITEM # 3 ATTACHED ) Also, on XXXX I pulled the reports again and saw all of the balances were still reporting {$3400.00} and ProCollect had not marked the item as disputed with any of the bureaus even though they had completed their investigation and sent me their validation documents. ( SEE ITEM # 4 SEE PAGE 14 ) Them not reporting after completing their investigation to update the account is a violation of the FCRA. Finally, as of this week, the account is still reporting with multiple discrepancies with amounts, dates, etc. ( SEE ITEM # 5 PAGE 18 ) In summary, my arguments are they knowingly reported a balance due that was nearly double the amount they had showing in their system. I feel this was a deliberate attempt to extort extra money from me. When asked to validate the debt they could only produce documentation for about {$1900.00} on one item and about {$2200.00} on another obviously far less than they were demanding. Secondly, they completed their investigation in approximately 2 weeks and mailed me documentation confirming it, but they did not report to the bureaus to update the account after their investigation was completed. That is two clear violations of the FCRA and FDCPA.
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| 01/26/2023 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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When contacted by ProCollect via my cellular phone [ XXXX XXXX. ( XXXX ) XXXX ] ProCollect [ XXXX XXXX. ( XXXX ) XXXX ] violated my rights under the FDCPA.
ProCollect called me on XX/XX/2023 from [ ( XXXX ) XXXX ]. That initial call was at XXXX and I spoke with a XXXX XXXX XXXX After vaguely telling me what the nature of the call was, the amount owed and who the creditor was, I informed her that the debt was quite old and I wanted to dispute the debt. XXXX XXXX replied to me that I was not able to dispute the debt, that the debt was valid and that I needed to take care of the amount owed on my account immediately. She attempted to provide me with payment instructions via an address ( and by providing me with my account number ) and I reiterated that I did not owe this debt and I wanted to dispute it. Again, I was informed that I would not be able to dispute the debt and again XXXX XXXX attempted to collect on the account. XXXX XXXX also never informed me that the call was from a debt collector and an attempt to collect on a debt. Following more discussion on the matter and refusing to allow me to dispute the debt, XXXX XXXX eventually disconnected the call.
Subsequently, I called back to ProCollect multiple time via the contact number provided to me by XXXX XXXX ( XXXX ) attempting to clarify the situation and make sure that the debt to which I was being contacted regarding was notated correctly as disputed. In following phone calls, further misinformation was again provided to me : that the debt was valid and that I was not able to dispute the account. After finally getting a supervisor on the line, she informed me that I would be able to dispute my account via the ProCollect website, but that I had to supply the proper evidence regarding any dispute by XX/XX/XXXX a timeframe of only four days from when the call was occurring. When I asked about the required 30 day right to dispute, she stated to me that the information on that was not correct. This supervisor also disconnected with me during my discussion with her on my account.
I possess screenshots from my phone 's call log detailing the times and call durations for these calls.
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| 12/29/2021 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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I rented a room in the XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX, XXXX, OH XXXX ) from XX/XX/XXXX - XX/XX/XXXX. I was a XXXX XXXX at XXXX XXXX XXXX University at the time and graduated in XX/XX/XXXX. I paid roughly $ XXXXmonth in rent until the end of my lease which expired in XX/XX/XXXX. I received my security deposit back in full ( one month 's rent - US {$800.00} ) upon my move-out in XX/XX/XXXX. I completed the move-out process organized by XXXXXXXX XXXX which included signatures on a " move-out '' sheet that was submitted prior to me receiving my security deposit back in XX/XX/XXXX.
Several months after completing the move-out process, vacating the unit and receiving my security deposit back, I received an email from XXXX XXXX XXXX stating that I owed an additional charge ( {$520.00} ) for cleaning services. I was shocked to see this as I had already completed the move-out process which involved calculating any additional charges ( which would have been taken out of my security deposit ). I still believe I am not under any obligation to pay this charge. XXXX XXXX XXXX sent this additional charge to a collection agency in XX/XX/XXXX.
I now have a collection account on my credit report for this additional charge I have no obligation to pay. I have been in contact with both the collection agency ( XXXX ), XXXX XXXX and a credit reporting agency countless times over the past several months to try to find a resolution to the issue. XXXX XXXX communicated that the charge was sent to XXXX by the previous property manager who is now not employed by the company and that it should not have been sent. Though, when I have asked ( numerous times ) for them to provide the documentation of the signed move-out sheet and the account history of which would clearly show the returned security deposit, they have not responded or stated " they will get back to me ''.
My payment history should be documented in my online resident portal, which only XXXX XXXX has access to, as I am no longer an active resident at their property. I am still attempting to obtain this proof so that my dispute can be properly processed by both the credit agency and XXXX.
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| 11/04/2023 |
Yes |
- Debt collection
- Rental debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
Servicemember |
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ProCollect has created a new collection account for an account that was paid in full.
The facts are as follows : 1. ProCollect collected money from me, {$70.00} [ {$63.00} plus a {$7.00} collection fee ) ( see attached ), for a debt that had been paid ( proof of payment attached ).
2. On XX/XX/2023 ProCollect apologized for any " misunderstanding '' and issued a promise to delete the letter ( see attached ).
3. On XX/XX/2023 ProCollect reported that I owed {$500.00} to a company named XXXX. ProCollect never sent any correspondence attempting to collect a debt from this creditor. The first knowledge I had of the debt was an alert that I had a new collection on my credit report.
4. XXXX ( aka XXXX XXXX XXXX XXXX ) is a security deposit alternative in which property management companies enroll their tenants.
5. I have never done business directly with any company named XXXX XXXX.
6. I paid all balances upon moving out of XXXX XXXX ( the apartment community ).
7. ProCollect had two accounts : one for {$63.00} ( XXXX XXXX as the original creditor ) and the other for {$500.00} ( XXXX as the original creditor ).
8. I reiterate : I paid XXXX XXXX {$560.00} at move-out.
Questions : I am not understanding why I would owe XXXX XXXX ( aka XXXX XXXX XXXX XXXX ) when I paid all of the charges to XXXX XXXX ( the apartment community ). Why is XXXX charging me {$500.00} when I paid XXXX XXXX an extra {$500.00}? What is the {$500.00} for? Did XXXX pay XXXX XXXX {$500.00} on my behalf? If so, did XXXX XXXX ever send the {$500.00} payment I remitted to them to XXXX ( XXXX XXXX, XXXX )? Did XXXX XXXX get paid twice for the same charge?
It appears as if XXXX may have paid XXXX XXXX {$500.00} and then tried to get the money back from me when in fact, XXXX XXXX had already been paid in full thus no reason for XXXX ( XXXX XXXX XXXX XXXX ) to have paid anything to XXXX XXXX on my behalf as a tenant.
Lastly, notice the date toward the right of the close-out report. This account was satisfied in a reasonable length of time before it was handed over to collections in XXXX of 2023, as learned from the last CFPB complaint I made a few weeks back.
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| 08/14/2018 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Back in XX/XX/2018 my daughter had to move out of a student housing facility due to illegal activity that was going on at the facility. The manager was alerted and did nothing to address this and as a result she moved out before her contract was up. I had called and spoke to management multiple times from XX/XX/XXXX to XX/XX/XXXX regarding the contract and that we should not owe this debt since they were negligent and broke their own contract. As a result they sent me to Pro Collect ( collection agency ) out of XXXX, TX. I received a collection letter on XX/XX/XXXX for collection. I retained an attorney and sent a letter of dispute to Pro Collect on XX/XX/2018. I also sent a letter to the Student housing complex ( XXXX XXXX XXXX ) as well. I received a cancellation letter back from Pro Collect on XX/XX/2018 stating that the account has been canceled and I not longer owed this debt and the request was made to have it removed from the Credit Bureau and it was returned to the original creditor. I applied for a loan on XX/XX/XXXX and this debt was still on my credit report. I have contacted Pro Collect multiple times regarding this and I was informed that I could only email a person by the name of XXXX XXXX ( collection manager ) and that he was the only one that I could correspond with. I sent an Email to him on XX/XX/XXXX stating this was not longer owed and that their company has sent a cancellation letter. On XX/XX/XXXX XXXX XXXX sent back an email stating that I owed the {$1400.00}. I then sent another email back to him on XX/XX/XXXX stating that I didn't owe the debt and that his company had sent the cancellation letter. I have sent emails back on XX/XX/XXXX and XX/XX/XXXX asking of I need to send a copy of the cancellation letter to him. I have not had any response from him and I have tried to talk to someone else at Pro Collect and they always say I can only email XXXX XXXX and no one else there can help me or have access to my account with them. I still am waiting for a response. I have included letters that were sent to XXXX XXXX XXXX and Pro Collect as well as Emails to XXXX XXXX ( collections manager ).
|
| 11/05/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
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On XX/XX/2022 I received an email from XXXX notifying me of a change in my credit score. I immediately went to the XXXX site to find out what was going on. There is a claim of a debt to a company that goes by the name XXXX XXXX XXXX XXXX XXXX XXXX The collection is for {$390.00}. I have no idea who this company is. However a company called *Pro collect Inc. is the collection agency reporting it. I called that company and they made false statements to me on the phone and referred to me by my maiden name. I have gone by my married name for close to 20 years now, so I knew this was connected to fraud and identity theft. The agent claimed they had been in communication with me for the last 5 months. None of that is true. I've never spoken to anyone from Pro collect Inc. Upon some digging into the company that is claiming the debt is mine, I pulled up a site with the name XXXX XXXX which is located in XXXX XXXX. I have no connection to that country. It is supposedly a company that sells energy. Companies that sell energy don't sell to individuals, so the whole thing is absurd. Now the other name ; XXXX XXXX XXXX does not exist. There is an *XXXX XXXX XXXX out of Texas. I called them and asked if they had any existing accounts under my information. The agent said no. I have never lived in Texas or XXXX XXXX. I strongly believe that *Pro Collect Inc* is facilitating this fraud and is a part of it. As their agent refused to listen to me and would not provide me with any proof of the debt from the original business. At this point I am trying to get this fraudulent collection removed from my credit report. I also strongly believe the collections agency needs to be federally investigated as they appear to be involved with the fraudulent charge/collection. XXXX XXXX was supposed to dispute this but appears to have done nothing on my behalf. I filed a police report for fraud/identity theft the day I received the email per XXXX suggestion. Also forgot to mention, I have never received anything in writing from Pro Collect Inc. or the original debtor. Nothing in the mail from either. I don't believe they have my address.
|
| 06/01/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
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|
Web |
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I am writing to address an urgent matter regarding the recent payment I made to settle the collection account on my credit report. Despite fulfilling my part of the agreement by promptly paying the balance due, I have discovered that the collection item has not been removed from my credit report as promised.
To provide you with a brief overview of the situation, I recently reported pro collect to CFPB and was informed by them " The consumer was sent to collections on XX/XX/2022 from XXXX XXXX XXXX. The balance due is {$100.00}. The consumer was mailed a letter notifying the consumer of the debt due. The consumer 's dispute was reported and proof of debt will be mailed to the consumers mailing address. As a solution the consumer may call the office at XXXX ext. XXXX XXXX XXXX to pay the bill. As a courtesy Procollect will extend a courtesy deletion. Within 24-48 hours Procollect will furnish a paid in full letter via email or fax. Thank you for your time and patience in this matter '' We agreed on a resolution where I would make a payment and Procollect would extend a courtesy deletion, effectively removing the collection entry from my credit report.
I made the payment in full, as per our agreement. However, I have since reviewed my credit report and found that the collection item is still listed, negatively impacting my credit score and financial standing. This discrepancy is causing me significant distress and concern, as I have taken proactive steps to address this matter in good faith.
I kindly request your immediate attention to rectify this situation. As agreed, I expect Procollect to honor its commitment and promptly remove the collection item from my credit report. Additionally, I would appreciate receiving a paid in full letter via email or fax, as previously mentioned in our communication.
Please understand that this issue is of utmost importance to me, and I expect a prompt and satisfactory resolution. I am confident that we can find a suitable resolution to this matter.
I eagerly await your response and a prompt resolution to this issue. Thank you for your attention to this urgent matter.
|
| 01/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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|
Web |
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NO/LATE Response to Dispute (XXXX XXXX XXXX
XXXX
Account Holder: PRCollect Inc.
Account # XXXX
I have submitted a dispute through XXXX through XXXX XXXX XXXX on XXXX XXXX,
XXXX the document was verified and received on XXXX XXXX XXXX, the estimated completion
date was XXXX XXXX XXXX. The estimated mailing received date was XXXX XXXX XXXX. The
credit bureau used more than the allotted amount of time given to respond. I have also attached
photos of the receipts for the certified mail, as well as a copy of the dispute letter sent to the
bureau. Attached you will also find a photo of my XXXX Identification card.
Under the "Fair Debt Collection Practices Act",
807. False or misleading representations
A debt collector may not use any false, deceptive, or misleading representation or means in
connection with the collection of any debt. Without limiting the general application of the
foregoing, the following conduct is a violation of this section:
(2) The false representation of --
(A) the character, amount, or legal status of any debt; or
(B) any services rendered or compensation which may be lawfully received by any debt collector
for the collection of a debt.
(11) The failure to disclose in the initial written communication with the consumer and, in
addition, if the initial communication with the consumer is oral, in that initial oral communication,
that the debt collector is attempting to collect a debt and that any information obtained will be
used for that purpose, and the failure to disclose in subsequent communications that the
communication is from a debt collector, except that this paragraph shall not apply to a formal
pleading made in connection with a legal action.
809. Validation of debts
(a) Notice of debt; contents
Within five days after the initial communication with a consumer in connection with the collection
of any debt, a debt collector shall, unless the following information is contained in the initial
communication or the consumer has paid the debt, send the consumer a written notice
containing --
(1) the amount of the debt;
(2) the name of the creditor to whom the debt is owed;
|
| 12/23/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
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We moved out of our apartment ( XXXXXXXX XXXX XXXXXXXX ) XX/XX/XXXX. In XX/XX/XXXX, my wife contacted them to get an apartment verification for a home loan and was told that we had a {$3000.00} balance for failure to vacate the property without notice. She told XXXX XXXX property manager ), we did give proper notice and even showed him the email that was sent to the previous property management, he said that it was not valid. She then contacted the previous property management company, who confirmed we gave proper notice AND that information was emailed to her. I personally went to the office and gave XXXX the copy along with a copy of the picture of the walk thru we did with his former employee and he said he would send it to corporate for approval and get back to us within a week. Two weeks later, we heard nothing. I went back to the property again and was told by XXXX that corporate denied the approval and we still had the {$3000.00} balance and now he was saying that included damages. My wife contacted corporate several times in XX/XX/XXXX and finally received a response in XX/XX/XXXX from XXXX XXXX. She was told the charges would be corrected and would only be charged for damages, which she estimated around {$900.00} or less. Again we never heard anything until in XXXX my wife received notice that they sent us to collections. She contacted corporate again and several times since then and til this day we have not had a reply from them. XXXX, the property manager, did reply and said he left my wife a voicemail and since we didn't pay, he sent it to collections. She asked when he left her the voicemail because she never received a call from him, he said he didn't know. Furthermore, if our balance for damages was around {$900.00}, I'm sure they didn't take into account that we gave a {$1200.00} deposit and therefore don't owe them anything, they would owe us money. Also, he could have contacted me as well, he had my phone number and email address that I left him when I dropped off the paperwork. And in the paperwork, also included my forwarding address, I never received a notice by mail either.
|
| 04/10/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
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ProCollect, PCI, is a collection company based in XXXX. I have been receiving phone calls from this company every week starting XXXX XXXX. The company would call and its an automated message. The automated message is set up for you to return the call. I honestly thought it was a scam. So, I rejected 98 % of the phone calls. On XX/XX/22, I received a phone call by an individual. On the XXXX, I called the phone number the individual called me from and entered the extension. On the phone call He informed me of the {$110.00} debt owed to my previous complex, XXXX XXXX formerly known as XXXX at XXXX XXXX XXXX, for utilities. I hadn't received any information by mail by PCI or the complex. So, the individual informed me that he would be sending my invoice in the mail. So, I would have until the 9th to dispute the charges. Furthermore, I asked the individual if he could email me the invoice and he said that he was unable to email due to laws or something. I contacted XXXX XXXXt, on the XXXX and on the XXXX. On the XXXX, I emailed PCI and the complex with my proof. My proof is a check, I rarely write checks, cashed and I wrote on the check my last rent payment on the check. For years, I have done this when leaving a complex to indicate that I have spoken the manager on site and discussed my final bill including utilities. Before I sent the email, I tried to speak to a PCI supervisor on the phone because neither the individual or representative on any phone call could give me any information further and unwilling to send me to a supervisor. Then the representative informed me that since I hadn't received the letter yet, I had until the XXXX of XXXX. The last phone conversation I had with the company was at XXXX to inform me that a photocopy check with the words Last rent payment will not suffice. I told her on the phone to stop calling me and i'm not paying the debt and you can take me to court.
I still hadn't received any email or phone call from XXXX XXXX on my email about the debt should be cleared.
Today is XXXX XXXX and to date I still haven't received any information about this supposed debt.
|
| 11/09/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
We were renting an apartment in XXXX, TN and endured a series of harassment, discrimination, abuse and deprived of simple basic necessities. I notified XXXX XXXX XX/XX/2022 I would be filing a complaint with HUD. On XX/XX/2022, I filed with HUD. HUD transferred the case to TN Human Rights Commission. I did my intake interview today and after discussing the circumstances of the case, she is directed it to an Investigator for Immediate Investigation. I spoke to lawyers who advised me since the landlord was in violation of TN state law for harassing me, we could leave the apartment without reprisal. I notified XXXX of this.
On XX/XX/2022, we received notice from ProCollect that we owe those apartments {$13000.00}. Well, that is a first strike violation added to the case for violating Section 818. Now, ProCollect is going to be brought into the case and sued by us for violating our Rights under Section 818 since they should have known, they had been told that the action to file a claim was made and recorded and also responded by their client. This attempt is a violation of both State and Federal Laws under HUD Section 818.
TN Human Rights Commission has this case. It is being assigned an investigator I was told today.
Tennessee Laws on Retaliation Landlords are prohibited from harassing or retaliating against tenants who exercise their legal rights. In Tennessee, the landlord must not terminate, refuse to renew a lease, or fine a tenant for complaining to the landlord regarding the deposit, complaining to a government agency, or exercising a legal right. Tennessee Laws on Retaliation Landlords are prohibited from harassing or retaliating against tenants who exercise their legal rights. In Tennessee, the landlord must not terminate, refuse to renew a lease, or fine a tenant for complaining to the landlord regarding the deposit, complaining to a government agency, or exercising a legal right.
HUD sent the complaint for investigation. With our evidence we have, we will win this case 100 %.
Tennessee Human Rights Commission XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TN. XXXX XXXX
|
| 12/23/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
We moved out of our apartment ( XXXX XXXX XXXX ) XX/XX/XXXX. In XX/XX/XXXX, I contacted them to get an apartment verification for a home loan and I was told that we had a {$3000.00} balance for failure to vacate the property without notice. I told XXXX ( property manager ), we did give proper notice and even showed him the email that was sent to the previous property management, he said that it was not valid. I contacted the previous property management company, who confirmed I gave proper notice AND that information was emailed to me. My husband personally went to the office and gave XXXX the copy along with a copy of the picture of the walk thru we did with his former employee and he said he would send it to corporate for approval and get back to us within a week. XXXX weeks later, we heard nothing. My husband went to the property again and was told by XXXX that corporate denied the approval and we still had the {$3000.00} balance and now he was saying that included damages. I contacted corporate several times in XX/XX/XXXX and finally received a response in XX/XX/XXXX from XXXX XXXX. I was told the charges would be corrected and would only be charged for damages, which she estimated around {$900.00} or less. Again I never heard anything until in XXXX I received notice that they sent me to collections. I contacted corporate again and several times since and have not had a reply from them til this day. XXXX the property manager did reply and said he left me a voicemail and I didn't pay so he sent it to collections. I asked when he left me a voicemail because I never received a call from him, he said he didn't know. Furthermore, if my balance for damages was around {$900.00}, I'm sure they didn't take into account that I gave a {$1200.00} deposit and therefore don't owe them anything, they would owe me money. Also, he could have contacted me via email because he had my email address ; that was included in the email from XXXX XXXX ( his corporate office ). And in the paperwork I gave him also included my forwarding address, I never received a notice by mail either.
|
| 02/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
While attempting to get approval for a loan to purchase a home, it was brought to my attention that there was a fraudulent collection on my credit report -- an apartment had been rented in my name in XXXX XXXX and reported to collections in XXXX XXXX in the amount of {$910.00}. On XX/XX/XXXX, I contacted XXXX via email, as well as, via phone call to begin the process of disputing the fraudulent collection claim. In addition, I reached out the apartment complex -- XXXX XXXX Apartments -- and expressed my concern regarding a fraudulent collection that had been reported in my name. The manager at the apartment complex invested the claim and told me that my name had not been reported by the apartment complex. On Monday, XXXX XXXX, XXXX, I filed an Identity Theft Report with the Federal Trade Commission.
On XXXX XXXX, XXXX, I contacted XXXX to inquire about the status of my dispute. I was told that the dispute was still under investigation and that the reporting agency ( ProCollect ) maintained that I was the individual who had been reported by the apartment complex. I contacted ProCollect twice on XXXX XXXX and was told both times that my name and social were not in their database. The account number associated with the collection -- that was listed on my credit report -- -was in their database associated with someone else 's name and social security number. ProCollect vehemently denied reporting my name to XXXX because they had no record of me in their database. I contacted XXXX again on XXXX XXXX and shared this information with them. An XXXX supervisor insisted that ProCollect had denied the dispute on XXXX XXXX because they maintained that my name was associated with the account number.
Neither agency is accepting responsibility for the fraudulent reporting of the collection on my credit report. I did not rent an apartment from XXXX XXXX in XXXX nor XXXX. If ProCollect has the account number that was reported listed for someone else, XXXX shouldn't have placed the collection on my credit report. It is a fraudulent report and constitutes identity theft.
|
| 01/04/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
On XXXXXX/XX/XXXX, XXXX XXXX file a judgment against me at the XXXX XXXX XXXX. The court date was scheduled for XX/XX/XXXX. I went to court and a judgment was established. I was ordered to pay XXXX. On XX/XX/XXXX, I went to the apartment complex formerly known as XXXX XXXX. XXXX XXXX is now under new management and is called The XXXX XXXX. Not being aware of how to resolve and settle the debt, I went to the XXXX Municipal Court Clerk. I was advised the payment will have to be submitted to the original debtor before the judgment could be considered satisfied. I went to The XXXX XXXX ( formerly known as XXXX XXXX ) on XX/XX/XXXX. I tried to pay with a check so I could have a record. However, the representative stated they would only accept cash. I went to the bank to withdraw the funds ( {$760.00} ). The funds were then taken to The XXXX XXXX office. The representative printed out a judgment satisfied form and stated I would have to take the receipt back to the XXXX Municipal Court. A year later ( XX/XX/XXXX ), ProCollect Inc was still reporting a balance the credit bureaus ( XXXX, XXXX, and XXXX ). I contacted ProCollect Inc by phone on XX/XX/XXXX. The ProCollect representative stated I would have to email the receipt to them. I emailed the receipt to XXXX. I called back to make sure the information was received. The representative stated the receipt was received. However, the receipt must state the account balance is {$0.00}. On XX/XX/XXXX, I went back to The XXXX XXXX ( formerly known as XXXX XXXX ) to get another receipt stating the balance is {$0.00} and the judgment was satisfied. I submitted both receipts ( via email ) to XXXX. On XX/XX/XXXX, I called ProCollect back to ensure they received both receipts. However, I was unable to speak with a representative. A week later, I received a letter in the mail stating the balance is {$670.00} and collection attempts will be made. At this point, I am frustrated with ProCollect Inc and start seeking paid debt information. I was informed I should file a complaint with the Federal Trade Commission.
|
| 01/06/2024 |
Yes |
- Debt collection
- Rental debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
my daughter was living in a XXXX XXXX we had signed two lease agreements at the same time term one & term two from my understanding we had signed both at the same time so when term lease one was up my daughter would be able to stay instead of coming home we'll at the end of the first lease it was an email sent out to all students that every body had to move out if they don't have a permanent XXXX my daughter was sharing units with another student so at the end of term one she has to move for 30 days until the new start of the second term lease well during that time my daughter got pregnant and i'll she needed to be a closer to home so we decided before the second term lease start to write the agreement complex a letter stating we wouldn't be taking over the second term lease we signed in advance. we wasn't aware that all the students had to move out that was the purpose of signing it so she could stay. so we paid off the full balance of the first lease agreement also cleaned the apartment and gave the keys back. they said we couldn't get out of the lease even before it started they has hired a new manager so it wasn't the same manager we saw in the beginning they had let one student break the lease i was it while we were sitting in the office but when it came to me and my daughter they wouldn't let her out of the contract i have emails where i wrote them asking out of that lease that never started which we did signs in advance. they have a policy if they find a another students to fill that XXXX they would let my daughter out of the lease i was a co signer on the account me and her dad XXXX XXXX my name is XXXX XXXX had got the apartment for my daughter to stay near her college campus. they also keep changes the amount we don't owe {$8000.00} we don't owe them any money they also never took us to court or file a eviction through the court house i even called this company is fraudulent please help i also mailed in proof to XXXX XXXX. the company do have a signed agreement but we signed it with in 5 months in advance before it started
|
| 06/17/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
I lived in XXXX XXXX from XX/XX/XXXX- XX/XX/XXXX after just returning from XXXX . I am an XXXX XXXX XXXX in the United States XXXX. In XX/XX/XXXX I received new orders and began the move out process, I gave them a hard copy of my orders and had email traffic ( at the time ) with the manager at the time named XXXX. He examined my apartment and told me to have the carpets cleaned. He gave me the phone number for the company they use and I paid almost {$200.00} for the carpets to be cleaned. The day I moved out I was told to leave the keys on the counter and lock the door behind me. I emailed him and called him afterwards trying to figure out if all was good and if I owed anything more. He never got back with me, so I took that as an understanding that all was okay. In XX/XX/XXXX, I received an email from the current manager that replaced XXXX saying that I owed a debt, I informed her of the situation and she confirmed she saw the email traffic. I let her know that I would only speak to corporate and to refer me immediately. After unanswered calls and emails, I again thought all was taken care of and sorted out. I then just received a letter in the mail dated XX/XX/XXXX saying I owed even more. I am so confused, I called the collection agency and they threatened my credit, yelled out me, berated me, and told me that if I didnt pay today it would noted as a refusal and they would report me. They told me I could take a payment plan, but that the plan would only be available today. They then began to tell me they accept Visa and MasterCard. I have tried countless times to get in touch with the Apartment Complex, none of these charges are warranted. I have not lived in that apartment complex for almost a year and half. They have had my contact information this entire time.
The Collection Agency is called ProCollect and I believe it to be a scam. I have undergone XXXX XXXX just this year already and I was just able to go collect my mail after an emergency XXXX XXXX, they told me I have until XX/XX/XXXX and then they will destroy my credit.
|
| 02/12/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I was contacted by ProCollect regarding an apartment that I gave early notice to due to health and safety reasons among many others. I told ProCollect I didn't agree with the charges and they told me to fax them a letter of denial/appeal, which I did. I faxed this letter of appeal on XX/XX/XXXX. I called to check on the status of my appeal and was told by Ms. XXXX at extension XXXX that she didn't see my letter in the system yet but not to worry as it takes time to get put into their system for the collection agents to see that. She said they would call me back. Next call I get from Pro-Collect was from an agent that knew nothing of my appeal letter and didn't seem to be interested in looking for it so I asked to be transferred to Ms XXXX but was hung up on instead. I tried calling back but was rudely put on hold till I finally hung up as i had no more time that day to hold. The very next day I get an alert from XXXX XXXX that a collection was put on my credit. This company denied me my right to appeal this debt before damaging my credit. I am a good steward of my credit, and this is the only blemish I have and it was put there in denial of my rights. I am outraged that these companies are allowed to operate as if they make the laws, and people have no rights. I am sure that my rights have been violated. My appeal was never heard before damaging my credit for the next 7 year of my life. I can provide the appeal letter sent to them as well as proof of fax that I received showing it went through to them. As I am writing this, Pro Collect called again and care nothing of the fact that I sent them a letter of appeal. They are like robots that read a script and threaten you without actually listening to anything you say. Shame on these people, and shame on a system that allows people to be treated so poorly. I have excellent credit and have never defaulted on anything in my life. These collection calls are new to me, and I am now realizing how people are treated as if they have no rights. This is barbaric and has got to stop.
|
| 07/24/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
I called 'Procollect rent collection agency ' at their phone number XXXX to settle an outstanding rental debt that I wasn't even aware of. I first spoke with a lady ( I didn't get her name ) who was very abusive and aggressive in her language. I gently asked her that I was willing to settle the debt with not the full amount ( {$1600.00} ) but with what I have - which was {$1100.00}. She berated me repeatedly and abused me for not accepting the offer that was made to me in 2015. I tried several times to explain to her the reasons for not being able to settle it, but she continued the aggressive berating. I asked her why she was mistreating me and was it due to the fact that I'm an XXXX and my name is XXXX and she said 'Have a nice day ' and hung up on me.
I called back and asked to talk to a supervisor and they put me on hold for 10 minutes after which I hung up and called back. This time a lady named Ms. XXXX answered and asked me to hold and before I could reply, put me on hold once again for another 7 minutes after which I hung up. I called again and I asked the lady why they were putting me on indefinite hold and she put me through. I finally got through to XXXX XXXX and I explained to her the abuse I'd recieved earlier. She said that she trains all her employees not to be abusive which was not true at all. I asked her if she'd be able to offer me a settlement and she too rudely stated that she wouldn't and proceeded to read out the consequences. I asked her if my inability to pay would show on my credit report and Ms. XXXX STATED CLEARLY THAT THIS DEBT WOULD SHOW UP ON MY CREDIT REPORT. When I said that I'd checked all my credit reports ( XXXX, XXXX & XXXX XXXX ) she reiterated that I was wrong that it indeed would show up on my credit report. I couldn't take anymore of her abuse and hung up.
Ms. XXXX and her employees not only abused and berated me for not being able to pay, but she made a PATENTLY FALSE STATEMENT that my credit history would be negatively impacted by this particular rental debt.
|
| 02/09/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Hello, Today I am filing a complaint on Procollect of XXXX, Texas. The reason in being is because I received a letter from Procollect on XX/XX/XXXX saying I owed a amount of {$11000.00} due to a collection that was said I owed from a old apartment complex I lived at. When calling the collection company, I immediately told them that this debt was not mine and that this was dismissed in the court of law. Upon telling that to Senior Collection Agent XXXX XXXX of Procollect, I experience the most absurd, disrespectful, rude, belittling customer service I have ever experienced. Upon informing him that this debt had been settled he then yelled at me and accused me of being difficult. When I asked to speak to another agent he said that I would, get him every single time, and that he would falsely notate my account saying I was yelling and being rude. He also hung up on me several times. I was also told that I had until XX/XX/XXXX to file a dispute against this collection, however this collection was reported to my credit report and my father/guarantors credit report on XX/XX/XXXX. When I called to gather more information be aggressively asked me, Why do you keep calling being annoying? I then told him that I would file my dispute and would no longer contact them or their client and would like all contact to be stopped between all parties.
Every customer service agent I spoke to was very dismissive, condescending, and rude. I only wanted to inform them that this debt was dismissed in the court of law and that no judgment had been found against me to pay this, so I dont owe it and to removed it from my credit report. I truly ask that this complaint finds someone who can stop this from happening to anyone else. This debt collector is illegally filing things to my credit report and I am asking that they be investigated and for this collection to be removed from my credit report until further notice. This company has many complaints filed for the same action they took against me and this needs to be stopped.
|
| 06/20/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
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XXXX XXXX, after notifying her that under XXXX XXXX XXXX XXXX we were allowed to vacate the property owing no money for violating my Rights. She denied delivery of medication for someone in a protected class. She created a fraudulent debt based on a lie. XXXX XXXX has a history of committing crimes of theft as presented in the attached evidence. A person like this has no business in regard to placing debts on anyone. It is easy to see how she created a debt not owed by misrepresenting a material fact.
As you can see, this is the person who has created a debt not owed which is fraud. This person has no credibility to even submit it to a collection agency.
XXXX XXXX is liable for the behavior of this person since it is their employee. She violated my Rights. They hired her. She harassed me. She denied me required medications for a XXXX XXXX Maybe if XXXX did better employment screening, they would not be in the mess they are in with HUD.
I mean look at the photos of their employee, so you understand what she did to me. How can someone with this record or behavior be allowed to run a property?
What's sad is, her disregard for others. She feels displaying a vulgar hand gesture is appropriate. Then, makes fun of fat people. Definitely not appropriate for a Property Manager. But XXXX hired her, and they are liable for all the damages I and my incurred because of her actions alone.
XXXX should be so proud that THIS individual was allowed to harass me and create a debt not owed and extorting us. She has 2 crimes of theft. How can she be in this position?
XXXX hires these people who then lie and create debts not owed. They violate the tenants Rights and make living there a nightmare.
XXXX has all of XXXX 's wonderful information and more for her representation for XXXX in a HUD case. My XXXX, their witness is destroyed because of them. This puts them liable. XXXX created a fraudulent debt and XXXX refused to fix it. I guess, this is what XXXX wants to be considered by their hiring practices.
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| 04/16/2023 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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I am writing to file a complaint against PROCELLECT, INC ( hereinafter referred to as " the company '' ) for their attempts to collect a debt that I do not owe, as well as for their failure to remove the collection record from my credit report and their recent addition of a new record to another credit bureau under my name.
In XXXX XXXX, I received a debt collection notice from PROCELLECT, INC, claiming that I owed an outstanding debt of {$720.00}. Upon receiving this notice, I immediately contacted the company to dispute the debt, as I had no knowledge of it and believed it to be an error. I provided them with all necessary documentation to prove that the debt was not mine. Following our conversation, a representative of the company verbally agreed to remove the collection record from my credit report.
However, despite their assurance, the company failed to remove the collection record as promised. Furthermore, they neglected to respond to my previous claim and have now added a new collection record to another credit bureau under my name. These actions have negatively impacted my credit score and have caused me undue stress and financial harm.
I request that the Consumer Financial Protection Bureau ( CFPB ) investigate this matter and take appropriate action against PROCELLECT, INC. I am seeking the following remedies : * Immediate removal of all incorrect collection records from my credit report across all credit bureaus.
* Written confirmation from PROCELLECT, INC that the debt in question is not mine and that all collection attempts have ceased.
* An investigation into the company 's practices to ensure that similar incidents do not occur with other consumers in the future.
Please find attached copies of the debt collection notice, documentation provided to PROCELLECT, INC, and any correspondence I have had with the company, as evidence to support my complaint. I appreciate your prompt attention to this matter and look forward to your assistance in resolving it.
Sincerely, XXXX
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| 06/22/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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I am writing to about XXXX XXXX XXXX. On XXXX XXXX I was given a citation of eviction for XXXX XXXX XXXX XXXX XXXX dollars.On XXXX XXXX. I had a court date and the Judge ruled in my favor to pay XXXX XXXX XXXX XXXX dollars My rent for XX/XX/XXXX was XXXX XXXX XXXX XXXX dollars with late fees included of XXXX XXXX dollars along with the filing fee of XXXX XXXX XXXX dollars. Mrs. XXXX was in court asking for XXXX dollars and the judge asked her why?. She couldn't explain to the judge what was the amount including that is when he made a judgement in my favor for XXXX XXXX XXXX XXXX dollars including filing fee of XXXX. In XX/XX/XXXX, I had received a notice of move out charges were I didn't agree to. I moved out as of XXXX XXXX. In the state of Texas after eviction you can't stay in the place if you do stay the management have to go back to court to get the constable to evict you but we left an moved bwecause the Judge asked me to move within five days. I had moved in with my mom until XXXX XXXX. We moved into a hotel on XXXX XXXX until my apartment was ready on XX/XX/XXXX, Also the itemized move out letter stated We had moved out on XX/XX/XXXX. Mrs. XXXX charged me rent for XX/XX/XXXX, late charges and the eviction fee the courts had already included in the amount I owed XXXX XXXX stated I caused damages without rendering my security deposit back. The damages were foreign to me and made up. Mrs. XXXX was later fired from XXXX XXXX XXXX for stealing from tenants. I have disputed with Pro Collect and the credit bureau since XX/XX/XXXX about the facts of this matter. Both Pro Collect and The Credit Bureau had told me the information is verified. Furthermore, I only receive the amount owed on my credit report XXXX and the statement from Pro Collect is XXXX and the amount with the court is XXXX. This also paced on my son 's credit and he wasn't responsible for this debt he was in high school. He had to be placed in the adults section because he was XXXX years old.
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| 01/30/2024 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Noticed a small collection amount of {$220.00} on my consumer credit profile ( all 3 bureaus ) by Pro Collect for XXXX XXXX XXXX, an address I have never resided at or applied for. Requested itemization or any written documentation in regard to what they are collecting on in XXXX of XXXX, then again in XXXX of XXXX. Both requests went unanswered.
Contacted Pro Collect again by phone on XX/XX/XXXX at XXXX XXXX , spoke with a representative that stated they can not provide any written documentation as to what is being collected on, and to simply pay the bill in full or we will continue reporting and you will continue to have this on your report. Once again told the representative that I am simply asking for any information on what this debt is before I can make an informed decision on if I should pay or dispute this debt, and that I can not move forward with resolution until i know WHAT this debt is for. Representative continued to repeat that they will not send me anything as to what this debt is, and could be an app fee or something like that. Once again requested for a possible copy of the original collection letter, invoice, or anything of that nature for me to verify what this is, and again, to make an informed decision on best course of action to proceed. Representative stated they weve already validated the debt on our end and we will not send anything or provide further details, because we are not required to. Once again let the rep know that if I was to pay, I simply would like to know what this is for. It is negatively impacting my consumer profile, and I am being cornered into paying a debt that I have not received notice, bill, invoice, or any information regarding this matter. Due to the companys unwillingness or inability to provide proper documentation or chain of command for this debt I fully believe this goes against my consumer rights and request for it to be removed immediately from all three of my credit reportings.
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| 03/27/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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My name is ( XXXX XXXX XXXX federally protected consumer, and I am making this complaint against ( ProCollect ) for committing identity theft. I have never given ( ProCollect ) any permission to use any of my identifying information to commit mail fraud by contacting me about an alleged debt they claim I owe. I am aware that the that in accordance with Article 9, the assignment of a defaulted note is illegal. Both the assignee and the assigned are both liable for violations under 15 U.S. Code 1692e ( 12 ).
I have never received any documentation requesting validation from ( ProCollect ) before they committed multiple violations under the FCRA and the FDCPA by furnishing this alleged debt to my consumer report including but not limited to 15 U.S. Code 1692d ( 4 ) which the FTC defines as debt parking. If ( ProCollect ) can not provide me with proof such as a tracking number that they attempted to lawfully validate this alleged debt with me, the consumer, prior to furnishing it on my consumer report, this has been a fraudulently furnished account with forethought and malice as an attempt to bring harm to me and my financial reputation.
I am legally refusing to pay this debt pursuant to 1692c ( c ). I am demanding a cease and desist of all illegal activity, any communication and collection activity, of this and any alleged debts until ( ProCollect ) can provide me with sufficient documentary evidence that I have any legal obligation to pay them. If this documentary evidence can not be produced and ( ProCollect ) continues its collection efforts, I will file for litigation for actual damages caused and ( ProCollect ) will be held criminally liable for aggravated identity theft pursuant to 18 USC 1028A, extortion, theft by deception, securities fraud, and mail fraud. Upon the receipt of the documents herein and of this notice, you are hereby notified Pursuant UCC 1-202f. Your prompt attention and response are both requested and required.
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| 11/19/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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Complaint against : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX XXXX Property Manager XXXX XXXX, Supervisor " XXXX '' During my stay at XXXX XXXX as a renter, complained to Manager about unsanitary and unsafe conditions. XXXX XXXX did not provided services promised in contract. We complained, and never got the services requested. Vandalism and breaking and entering to XXXX XXXX property and a neighbor occured.Felt unsafe.Ask to be relocated to another apartment and they asked for additional money. The trash container was next to our apartment. Trash was tossed to container and did not landed inside, having very frequently trash in our door step. Dogs XXXX outside our apartment. Dust with dehydreded XXXX entered our apartment, windows did not sealed our dust. We became ill. Asked to leave. Reprisals came. Vacated apartment within legal conditions. My son suffered accidet. Maintenance accepted they had misinstalled handle to use in bathroom. When vacated the apartment, we were overcharged with costs we disputed. They send one notification to my father 's house. He was in hospital, when discharged we learned our bill was sent to collections. Communicated with XXXX and disputed. They lowered the amount due. Got several conflicting e mails threatenning legal action from XXXX XXXX. By that time I already paid half of the debt. XXXX sold my personal information to Collectors, including my father 's as well. My father after discharged got threatenning phonecalls. Got sick because of that. Question : how can they threaten me with legal action XXXX if they sold my debt and personal information ( mine, and two sins ) without authorization? When the collector started to threaten XXXX was asking for XXXX usd, but then they accepted my dispute I owed and never declined to pay, XXXX charged me XXXX usd, a totally different debt. This invalidated the previous collection. Please help. My name is XXXX XXXX XXXX
|
| 07/20/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
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Web |
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In XXXX of XXXX we moved out of our apartment. Our leasing office sent us a bill showing we owed money and would not be receiving a refund on our move-in deposit due to damaged carpet that was brand new when we moved in XXXX of XXXX. I asked the leasing office to please provide proof that the carpet was brand new as it did not appear brand new when we moved in and the carpet damage shown was not created by us. ( In an area that had never had spills/cleanings/etc. ) The leasing office sent us an invoice from the flooring company dated XXXX - 2 years before we moved in. I said we will not be paying for the damages until you provide proof that there were no tenants before us during those 2 years as the damage was not done by us. They failed to provide proof - and did not contact us further. They ended up sending our bill to collections where we received multiple calls a week regarding this. I know I can dispute so I filed a dispute with the collector and said we will not be paying until proof is given to us like we asked for. On XX/XX/XXXX The collections agency sent us our final account statement with the apartments and our lease agreement. I responded that this is not what I requested. They didnt reply for 2 weeks even though I have emailed them 2 times for an update on XX/XX/XXXX and on XX/XX/XXXX. They called XX/XX/XXXX and the lady was extremely rude and would not let me speak- said they wouldnt be providing proof and I needed to pay. I informed I know my rights regarding collection disputes and the proof needs to be provided- she cut me off saying they know the laws. I informed I work for a bank and know the laws as well. She cut me off and said it doesnt matter where I work I need to pay what I owe. I told her I would be following up with the CFPB and disconnected. They call me and my husband multiple times a week while we are working despite even though Ive tried communicating over email and they dont reply over email.
|
| 01/10/2018 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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**This Complaint is not a Duplicate** Please accept this final written OFFER OF SETTLEMENT BEFORE LITIGATION as my attempt to amicably resolve your continued willful violation of the Fair Credit Reporting Act regarding your refusal to delete all of the UNVERIFIED account information from my consumer file. Despite my three written requests and complaints, the unverified items listed below still remain on my credit report in violation of Federal Law. In the results of your re-investigations, you stated to the Creditor Bureaus that you verified that these items are being reported correctly? You still have not identified who in your company verified the accuracy of these accounts or how they verified them? As previously pointed out to you, XXXX Law Dictionary, 6th Edition, 1990, defines Verification as, Confirmation of correctness, truth or authenticity, by affidavit, oath, or deposition. Affidavit of truth of a matter stated and object of verification is to assure good faith in averments or statements of a party. What this means is that your company must be willing and able to produce a document that proves the account ( s ) in dispute belong to me and the information being reported is accurate and you must be able to do this in a court of law. Someone in your company must authenticate the documents in your files that were used to verify the disputed accounts and to do this they must have 1st hand knowledge of the alleged account ( s ) and all that has ever transpired for the alleged account ( s ), under oath and under the penalty of perjury. Your failure to provide me with verifiable proof required for your company to post the accounts listed below is evidence that it does not exist and therefore is proof that you cant properly Verify the accuracy of any of the disputed accounts. Please be advised that under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified.
|
| 11/22/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
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I Have been in contact with this collection agency for several years. balance of XXXX form vandalism on my home by an employee that worked there at the time.Most recently back in XXXX, I called asking how to set up XXXX semi-monthly payments to pay this debt off. I was advised they had sent several settlement letters to my old address, the most recent one expired 2 weeks before I called. I have called and offered payments to settle they refuse to work with me saying they do not take payments. I sent payments they rejected them .No where on the website does it disclose payments are not an option. I ask for a supervisor they do not provide one. ME and my children are homeless because no one will rent to me because of this. They all want proof I have paid, but again that is not an option,. I updated my address XXXX and they still are sending letters to the wrong address. this is a horrible company taking advantage of people. I have been advised to sue by the state of NV as debt collectors for rent are supposed to accept payment but lack the knowledge to do so. There is no relief, no supervisors I can speak with. They keep threatening to report I am refusing to pay every time i call to make a payment.additionally something needs to be done here, as i have attempted multiple times to pay what they are stating i owe and they keep turning down every payment i have attempted to send them, i do not see how they can say they are sending settlement letters when they are sending them to the incorrect address, and when i tell them that they basically say oh well, this is not how a business should be ran debt collector or not, they should be more than willing to work with people especially since covid and other factors have happened. I want them to either write off the balance or allow me to set up a payment arrangement so i can get off the street. I am in contact with XXXX XXXX XXXX and am filing suit against them.
|
| 06/17/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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|
Web |
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On XXXX XXXX I sent ProCollect a letter requesting proof of debt and disputing the debt for XXXX XXXX. This is NOT a true and valid debt. Procollect mailed me a copy of a lease that was allegedly signed by me ( that was not signed by me, the signature is not my signature ) stating the debt is valid. These item do not qualify as full validation per FCRA. The information Procollect sent me did not include a copy of my drivers license, social security card, or any additional proof that this debt is mine. I have disputed this account several times advising that this account is NOT mines. Procollect is shifting the burden of proof on me ( the consumer ) stating that I need to mail in proof that i am not responsible for this debt when the fair credit reporting act states that all account must be properly validated by the collection agency which I know Procollect did not properly validate this debt, so there far the account must be deleted from all three credit reporting agencies. I contacted the apartment complex XXXX ) directly which they advised they don't have any information pertaining to previous residents. That also stated that XXXX was a previous apt management company that managed billing and is no longer in business. They stated they are under new management and unable to assist me, so HOW DID PROCOLLECT PROPERLY VALDATE THIS DEBT? This company is in violation of the FCRA for continuing to verify the account as valid with the credit bureaus without providing the proper evidence as requested. They are major discrepancies which this company is intentionally ignoring and the law is clear as to civil liability and remedies available to me ( section 616 & 617 ) if you fail to comply with Federal law. I am a litigious consumer and fully intend on pursing litigation in the matter to enforce my rights under FCRA. I also have PROOF that I was renting/living at another apartment during this time.
|
| 01/12/2018 |
Yes |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
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in XX/XX/XXXX, I divorced my then, wife, now ex-wife. In XX/XX/XXXX, my ex-wife using an insurance card she was permitted to use, incurred a debt with a XXXX XXXX ; which, she promptly, failed to pay.
The doctor 's office tried collecting the debt, eventually calling me since she had moved out of state. I informed them that I was not ther individual in their office ; nor, did I at any time agree to be financially liable for her visit. The doctor 's office indicated that they understood and never called me again.
At some point thereafter, the doctor 's office sold off the debt to ProCollect. After not finding my ex-wife, they began harassing me. I told them the full story numerous times over the past four to five years. On more than one occasion they indicated they would remove the debt from my credit only to leave it in place and deny our previous conversations. Most recently, in XX/XX/XXXX, I spoke with a XXXX XXXX at ProCollect and after a lenghty discussion, she agreed that this was not my debt ; and if I could send my divorce decree as evidence, the smudge would finally be removed.
I quickly drove to the courthouse where my divorce was finalized and paid for a certified copy of the requested decree. I then had the document scanned into PDF, again at my expense, and e-mailed it to the address I was given.
This item has yet to be removed from my credit.
I called ProCollect again today, in hopes of getting them to correct their apparent inattention to this issue, this time speaking to one XXXX XXXX. XXXX XXXX indicated they had received the decree but did n't care what I thought that meant. They determined that the decree no longer qualified or substantiated my claim. They insist that the debt is mine.
I have asked numerous times, five by memory, for them to provide evidence of their claim that I incurred this debt. They have openly refused to provide that evidence.
|
| 01/28/2024 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
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In XX/XX/XXXX, I began receiving calls and voicemails from an unknown number stating there was a " personal business alert '' from XXXX and that I should call XXXX XXXX XXXX XXXX to speak with a representative. Due to the cryptic and repetitive nature of these calls and voicemails, I assumed it was a scam attempt and decided to not interact further.
Then in XX/XX/XXXX, I checked my credit report because I was going to start looking for apartments soon. I saw a significant drop in my XXXX XXXX from XXXX in XX/XX/XXXX to XXXX, where it sits currently in XX/XX/XXXX. I was befuddled, and saw a notice that said there is a presence of a XXXX public record or collection. I then made the correlation that I began receiving cryptic phone calls and voicemails in XX/XX/XXXX and my credit score began XXXX in XX/XX/XXXX.
On XX/XX/XXXX I decided to call the XXXX XXXX XXXX XXXX number given in XXXX 's voicemails and attempt to get to the bottom of this. I then spoke with a XXXX who told me that XXXX was attempting to collect a {$150.00} rental debt from my previous apartment complex XXXX XXXX.
I had moved out of XXXX XXXX in XX/XX/XXXX. I then moved into my current apartment in XX/XX/XXXX. When I moved out I did provide XXXX XXXX with a current and valid forwarding address.
I then told the representative from XXXX that this phone call was the first time I was ever notified that I had a outstanding debt with Fairways XXXX. I also told the representative that I had never received any formal written notice from Fairways XXXX or from XXXX of this rental debt. I told the representative that I provided a valid permanent address to XXXX XXXX. The address I provided them is my permanent address where I have all my important XXXX sent.
I then paid XXXX for my outstanding {$150.00} debt, because I wanted a swift resolution to the issue that was severely affecting my credit report.
|
| 02/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
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Web |
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I ( XXXX XXXX ) stayed at an apartment complex titled XXXX XXXX XXXX Apartments from XX/XX/XXXX - XX/XX/XXXX. I kept up with my payments and never missed a payment. I moved out XX/XX/XXXX, but was sent an invoice for a bill of {$93.00}. I paid this bill to XXXX XXXX XXXX Apartments on XX/XX/XXXX. I have a final account statement given to me by XXXX XXXX Apartments which proves that I paid the {$93.00} on XX/XX/XXXX. For some odd reason XXXX XXXX XXXX Apartments sent this debt to a collections agency titled ProCollect INC. The Debt is now in collections on my credit report and is currently hindering me from completing a cash-out refinance which I need to complete. I disputed this collections debt to the credit bureaus. XXXX immediately removed this collections debt from my credit report, but XXXX will not remove this debt from my credit report. I do not understand why XXXX will not remove this debt from my credit report when XXXX would. It shows in black and white on my Final account statement given to me from XXXX XXXX XXXX Apartments that I clearly paid the {$93.00} debt on XX/XX/XXXX. I spoke to procollect inc and explained to them that I had paid the debt to XXXX XXXX XXXX apartments and they were very rude and did not care and they made be pay the debt again promising it would be removed from my credit report if I paid again. I was so desperate that I ended up paying Procollect Inc. again in hopes that they would remove this debt from my credit report, but unfortunetly XXXX will still not remove this debt from my collections report. This debt on my collections report is hindering me from doing a cash-out refinance which is flat out wrong and against all my rights as a customer. Please have XXXX remove this debt from my credit report so that I may complete my cash-out refinance. Thank you very much. Please protect my rights as a consumer. This is very cruel.
|
| 05/18/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I signed a lease at XXXX XXXXXXXX XXXX XXXX in XX/XX/XXXX for the following year XX/XX/XXXX-XX/XX/XXXX, I later found out that I had to move due to military orders and notified the apartment complex verbally. XXXX XXXX was the leading manager at the time and he told me that he would take care of the issue and I was fine. Turns out they still had me under the responsibility of the lease, even though another person, XXXX XXXX, moved into this same unit # XXXX during the time of the lease. I also later realized that I didnt pay any application, administration or deposit and the complex ran my credit any way and allowed me to sign a lease before getting approved. I called and they told me that they didnt have any emails or other records from XXXX XXXX because he quit. I went to talk to the new leasing manager, XXXX, and she did not provide me with any assistance, instead she gave me the number to the property manager, XXXX XXXX XXXX. I contacted XXXX XXXX through email and he asked for my the military orders and I sent them. After several weeks of no responses to my constant emails, voice mails, and text I sent a final email on the intent to sue for wrongful debt. Then and only then did another person, XXXX XXXX, call me and left a voicemail informing me XXXX XXXX XXXX forwarded her my information and also told me that the military orders are not what they are used to and told me I needed to turn in a signed form. However, XXXX XXXX has not returned any of my emails either about this form and it is getting frustrating because Ive been trying to resolve this issue for months. No one is trying to help me and this mark is ruining my credit. I never moved in, never received keys, and they allowed someone else to live in the unit that I was supposedly supposed to be paying for. This is so frustrating and I do not want to be bothered with this apartment any further.
|
| 03/07/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Initial contact was XX/XX/XXXX with a voice message from XXXX XXXX at Procollect Inc. I called back on XX/XX/XXXX to inquire about the message and was told a debt was being collected for an apartment in Florida. I am a long term Washington resident and have never lived in Florida or been involved with anyone who has rented an apartment in Florida. I provided a dispute via email as requested by XXXX XXXX on XX/XX/XXXX including a police report and copy of my drivers license for identity verification. The first entry on my credit report occurred at the beginning of XX/XX/XXXX.
I did not receive any written documentation of the debt or a right to dispute the debt. I called back on XX/XX/XXXX to inquire about the dispute and was told by XXXX XXXX that it may take XXXX days for a resolution and that I should call back on XX/XX/XXXX. On the Procollect Inc website I requested documentation to be sent to me of this debt. I then followed up with a certified letter to Procollect Inc requesting verification of debt and expressing my dispute of this debt. I then received back a final bill from XXXX XXXX apartments in XXXX, FL with the same first and last name for an apartment rental ending XX/XX/XXXX. This letter also had a address in XXXX GA for the debtor in question and a reason for move out of XXXX XXXX.
I called ProCollect on XX/XX/XXXX in inquire about the status and was told I could now only send email to fox@procollect.com. I sent the email and received a response the next business day stating only that I owe the debt. I did respond asking if we are no longer working in good faith to correct this responsibility.
In my email on XX/XX/XXXX, I did provide a suggestion as to the correct debtor, as it is easy to find a person with my name who lived in XXXX GA and went to school in XXXX FL in XXXX and happens to have been drafted to the XXXX Texans in XXXX.
|
| 09/12/2023 |
No |
- Debt collection
- Rental debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. PROCOLLECTION XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 12 CFR 1006.34C was also violated. You do have any jurisdiction or authority to even collect on this alleged debt. FDCPA 811. Any reporting of this alleged debt to any consumer reporting agency will be taken as an attempt to collect on an alleged debt that not only is fraudulent, but you have no legal right to collect on. 15 USC 1629i, FDCPA 807, 15 USC 1692 ( e ) ( 3 ) False or misleading representation. Each violation of the FDCPA that you have committed I am entitled to {$1000.00} per violation per FDCPA 813 15 USC 1692k Civil liability.
Texas Statue of Limitations : Sec. 16.004. FOUR-YEAR LIMITATIONS PERIOD. ( a ) A person must bring suit on the following actions not later than four years after the day the cause of action accrues : ( 1 ) specific performance of a contract for the conveyance of real property ; ( 2 ) penalty or damages on the penal clause of a bond to convey real property ; ( 3 ) debt
|
| 03/25/2017 |
Yes |
- Debt collection
- I do not know
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
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I was never given any information regarding the debt being collected. I never received a letter regarding the debt verification. I have plenty of information on the falsification of the amount of debt that is owed.The rental company also submitted the debt almost 2 years after I had vacated the home. When I attempted to get information about the debt and what I was getting charged for, to sent me a " Make Ready Expenses '' report, with no receipts and no explanation. They just kept telling me I had to pay the debt with in 24 hours or they would prosecute.
I was charged on their " Make Ready Expenses '' report for {$1400.00} for AC expenses over the period of almost a month. I was charged over {$1500.00} for landscaping cost, which was part of the dump pile they left when we first moved in ( it 's on Move In damage list report.
All of these fees including the landscaping, and AC totaled {$5500.00}, with no explanation with most of these repairs being something we struggled with the whole time living there.
They charged me many fees on trash and dump, which they allowed someone to come into OUR home while we were in the process of moving out and had stuff stolen, aquarium broken, and boxes that were gone through.
Through out the time of living there, we had to deal with mice, them coming out constantly to fix the AC, as well as fighting XXXX when we first moved into the home. Which I requested an extermination to be done prior to move-in that was never done because of the countless bugs we saw during walk through. The only reason why they called an exterminator was because my roommate received a letter from the doctor stating the home was hazardous to her health.
Moving into the home there were countless holes and damages as well as the yard being poorly maintained, and constantly high water bills because of the leaks.
|
| 02/01/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I paid my account in full XXXX XXXX with Procollect , Inc . The amount owed was {$750.00}. On this day, I was told that I would receive a letter advising that my account is paid in full. I never received the letter. I have confirmation numbers for each account. Each time I call and ask questions, they advise that my account can only be accessed by " XXXX XXXX '', who I had not been able to get a response from as he does not have a phone number or an extension ; only an email address. He did not respond to my email sent XX/XX/XXXX. I decided to call again a day later and was transferred to XXXX XXXX for the first time. He advised that my letter was sent via email XX/XX/XXXX. I advised that I have not received a letter and that it is still showing on my credit score. He said that it is not still showing however it was still showing as of XX/XX/XXXX. I asked him can he send me an email with my letter attached and I could verify that I received it this time while we are on the call. He immediately raised his voice and he stated verbatim, " I do not know who you think you are. I do not work for you and as a matter of fact, I will be adding this inquiry back to your credit report. It's was not on there but now it will be. '' XXXX also stated that doing his job was doing me a favor and that he has the power to keep this inquiry that I have paid in full on my credit. On top of him screaming at me to the top of his lungs, he stated he is the only person that can help me and he is not helping me, his actions hurt me and have a negative impact on my credit score. I have no proof from ProCollect that I have paid this in full. All I am asking for is my letter. If I received my letter in the mail as they stated, this could have all been avoided.
Company : ProCollect Inc XXXX XXXX XXXX # XXXX XXXX, TX XXXX Confirmation # XXXX and # XXXX
|
| 04/22/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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a woman out of XXXX, Texas broke into the drop box of what was XXXX XXXX XXXX which has gone bankrupt and sold the property. mine of XXXX other apartments rent and utility money orders were stolen from the drop box. apartment was notified by police this was happening in the area and did n't take precaution to prevent this from happening. after that a month later I moved out. the money that was stolen from the apartment has been in collections going on 5 years. ProCollect out of XXXX, TX is the collector ph # XXXX.i explained to them that I paid my bills but the money was stolen from there drop box. which is n't my responsibility to pay again due to their failure and notification from police this was going on before it happened. They asked for proof of the robbery of the building and I went down to the police station and got copies of the report that my money that I put in there drop box was stolen out of there office and sent a letter from the chief of XXXX, Tx, Police Department saying and proving that my money was stolen. He also lived there during the occurrence. The collector keeps calling and saying I owe money that I paid 5 years ago and I owe the stolen money the apartment failed to secure. me and my fianc have both asked for proof of debt and for the original debtors information which is the owners of XXXX XXXX XXXX which they will not give. ProCollect told us to google the information on a bankrupt business denying us the ability to contact the original debtor to dispute the false debt. I have contacted a lawyer and I will be writing a cease and desist letter sending the police report and letter from chief of police again a to PRoCollect and also sending it to all XXXX credit bureau 's to continue to dispute. after that if it is not removed from our credit report I will have no other choice but to file a lawsuit.
|
| 07/09/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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The unfounded debt was initiated by XXXX XXXX XXXX XXXX XXXX XXXX ) directly attributed to the apartment complex XXXX XXXX XXXX in XXXX, LA.
I had to move into this facility due to being a direct victim of Hurricanes Laura, and 6 weeks later Hurricane Delta. I stayed there during the legal battle that had to take place in order to repair my home which took over a year. I paid every rent amount due on time, never was a payment late in ADDITION to the mortgage I was paying on a house unable to be lived in. I submitted a 60 day notice ahead of moving out as stated by there policy ( which wasnt across the board as others were able to pay month to month I would learn ).
I spoke directly with a XXXX XXXX with XXXX XXXX XXXX and all funds were paid and I moved out XXXX of 2021. I have a balance sheet showing I have a XXXX balance and Ive been getting repeated calls from a collections agency ( XXXX ) saying I owe {$700.00} when they never even returned my {$500.00} deposit. I sent them proof of no balance from XXXX XXXX itself showing I indeed owe XXXX dollars. Yet I have been submitted to collections when I have worked tirelessly to build my credit. They have only recently began to call 2-3 weeks ago claiming to needing to speak to me regarding the balance. When I emailed the balance to them to the email I was provided I received NO confirmation, and the harassing calls continued.
I can submit any documents needed to show this is fraudulent and in fact reporting me to collections has a damaging effect. I am beyond tired of fighting matters of finances when there isnt a battle to be fought over to begin with.
I believe this is malice and taking advantage of victims who are already pinching every penny and doing their every best to get by. On my own complaint, Im furious because this matter was settled nearly a year ago.
|
| 08/24/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
Servicemember |
|
This is the most insensitive, aggressive, and rigid collections company I have ever dealt with. To start, I NEVER got any written notification of this debt. A lady called me in XX/XX/2018 while I was in XXXX - in the hospital - and I told her I could not deal with the collection at the moment due to being in XXXX but I would call back later that day or the following day to pay as I didn't have my wallet. She said that wasn't her concern, if I didn't settle the debt right that second she would report it to the credit agencies and note refusal to pay on my account. Her language was unacceptable during this call, she was loud, aggressive, threatening, and unwilling to work with me even as I said I would pay it within 24 hour period. I was in XXXX XXXX and thankfully it stopped and I was discharged so I called back to arrange payment that following day. Again, she was beyond rude and I requested that it not be reported to the credit agencies since I was paying it as soon as it came to my attention, she agreed but it came up on my report a few weeks later. I have since disputed this several times with Procollect refusing to take down the report. When calling them, they refuse to allow you to speak to a supervisor and frequently hang up on you. They are always aggressive and yelling - absolutely no way to treat someone who is willing and trying to settle a debt. It is impossible to know who is really in charge but every single person is insensitive to my MEDICAL situation or the fact that they are on record stating it would not go to collections. They are threatening and dishonest and overall extremely rude to their customers. My account total was under {$350.00} and I shouldn't be treated this way for doing the right thing and paying off a debt that I wasn't made aware of until it was in the hands of these bullies.
|
| 04/22/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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a woman out of XXXX, Texas broke into the drop box of what was XXXX XXXX XXXX which has gone bankrupt and sold the property. mine of XXXX other apartments rent and utility money orders were stolen from the drop box. apartment was notified by police this was happening in the area and did n't take precaution to prevent this from happening. after that a month later I moved out. the money that was stolen from the apartment has been in collections going on 5 years. ProCollect out of XXXX, TX is the collector ph # XXXX.i explained to them that I paid my bills but the money was stolen from there drop box. which is n't my responsibility to pay again due to their failure and notification from police this was going on before it happened. They asked for proof of the robbery of the building and I went down to the police station and got copies of the report that my money that I put in there drop box was stolen out of there office and sent a letter from the chief of XXXX, Tx, Police Department saying and proving that my money was stolen. He also lived there during the occurrence. The collector keeps calling and saying I owe money that I paid 5 years ago and I owe the stolen money the apartment failed to secure. me and my fianc have both asked for proof of debt and for the original debtors information which is the owners of XXXX XXXX XXXX which they will not give. ProCollect told us to google the information on a bankrupt business denying us the ability to contact the original debtor to dispute the false debt. I have contacted a lawyer and I will be writing a cease and desist letter sending the police report and letter from XXXX again a to PRoCollect and also sending it to all XXXX credit bureau 's to continue to dispute. after that if it is not removed from our credit report I will have no other choice but to file a lawsuit.
|
| 04/09/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
This is going to be very simple for ProCollect to understand. First, their client who created an illegal debt called criminal fraud based on lies then transmitted it across wire to ProCollect in TX. In XXXX of 2022, ProCollect then used the mail " mail fraud '' to send an extortion attempt to collect a fraudulent debt.
Their client knows what they have done is wrong and will be facing severe penalties and charges under DOJ. Now, since ProCollect has involved themselves in this illegal activity, they will be added as a third party attachment where they will be responsible for not only civil damages but also criminal.
To clarify this, ProCollect, their client ( XXXX ) has used their organization, " enterprise '' to create fraudulent debt and then to extort people over that fraud. Now, ProCollect had been warned about this. Under the RICO ACT they will be wrapped together in a nice little bundle.
Every time we have tried to dispute this, ProCollect goes to their client who then continues to resubmit a fraudulent debt and ProCollect accepts it transmitting the debt through " wire '' Law enforcement has advised us that ProCollects failure to stop their activities after showing them we do not owe a debt and their refusal to accept the evidence, shows ProCollects continued attempt at illegal activities.
ProCollect should wonder why their client has shut up and not said anything in several weeks. Very interesting, their client XXXX XXXX has not spoken a word. Do you know why? It has to do with losing her freedom. Just like you have the possibility of doing.
ProCollect states they are not the ones with the debt. Well, their names are all over our credit with criminal fraud. It blatantly says " This is ProCollect trying to collect fraud and we will hold your credit XXXX until you do! '' Thats called extortion.
|
| 06/22/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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In XX/XX/2020, I was forced to move out of my apartment cause the person I lived with was not following the rules set by the state government regarding covid health and safety. I have an XXXX XXXX and XXXX so getting XXXX prior to any known treatment or vaccine being available was dangerous. I explained this situation and the risks my roommate was making to my health and asked that they release me from the lease. They stated that they would not and that only my roommate who was causing the risk to my health could. I contacted a lawyer and they assisted with requesting a reasonable accommodation from my lease under the ADA and Michigan law. Despite this, the XXXX sold the account to Procollect stating that a debt was owed by me and my roommate even though I had given proper 30-day notice to end my lease in addition to the reasonable accommodation. Procollect has since continued to harass me exclusively, they have not contacted the actual owner of the debt, to repay this debt I am not obligated to pay. I have contacted Procollect to resolve this debt and they refuse to discuss the matter with me because I dispute legal obligation and ownership. The agent assigned to the case hang up on me in response to my requests. I have disputed this account for years explaining the above and submitting the letter from my attorney as supporting documentation. The company along with another responded to my disputes by removing the collection from my account for around 4-6 months before adding it back to my credit report. This is not the first time this company has done this as over the years they have removed it when disputed for a span of time and then added back. This account was properly removed elsewhere but because of XXXX 's loose rules regarding reporting they continue to add and remove it from my account at will.
|
| 04/28/2017 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
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I received a settlement letter fro m ProCollect Incor porated stating they are offering me a settlement of 50 % off the total amount that I owe on the account they have from the creditor they are representing, Landings at XXXX XXXX XXXX XXXX . Additionally, the letter stated that if the settlement amount, which is {$60.00}, is paid by XXXX XXXX , XXXX , they would delete from my credit reports. The letter also states that the payment can be made via online at XXXX . I made my payment online on XXXX XXXX , XXXX , and received a confirmation email that the payment has processed. However, I received a telephone call on XXXX / XXXX / XXXX from a representative from ProCollect stating th at the payment did not process because settlement payments can not and are not to be made online which is totally different what it is indicated in the letter. I was also informed that they could not take my settlement payment unless I paid for another account that I have with them. This stipulation is not indicated in the letter either. Therefore, the payment I submitted was not processed and the settlement offer indicated in the letter was rescinded even though I complied with the terms set forth in the letter. Additionally, I was informed that even though they sent me a letter for a settlement offer on the other account, which I did not receive, because I did not receive the letter I could not have the settlement and would have to pay the full amount of the second account. They are committing fraud and deceptive collection practices. The money was and is readily available for the account which I pay on XXXX XXXX , XXXX and the terms set forth in the settlement and deletion from credit report letter should be honored. The account which I paid was XXXX . I have supporting documentation.
|
| 12/25/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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To whom it XXXX concern, I wrote you requesting validation of this alleged debt on the month of XX/XX/2023. As of today, I have not heard back from you. It has been 60 days. You have failed to supply the demanded proof of the alleged debt, I want to note that under the doctrine of estoppel by silence, XXXX XXXX XXXX ( Mo ) XXXX XXXX XXXX, XXXX, I can presume that no proof of the alleged debt, nor therefore any such debt, in fact exists. In a good faith effort to resolve this matter amicably, I restate my demand for proof of the debt, specifically, the alleged contract or the other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must terminate this collection action and correct any erroneous reports of this debt as mine. For the record, I state again that as I have no account with you, nor am I your customer, nor have I entered into a contract with you, I must ask for the following information : XXXX. Please evidence your authorization under XXXX XXXX XXXX ( XXXX ) and XXXX XXXX ( f ) in this alleged matter. XXXX. What is your authorization of law for your collection of information? XXXX. What is your authorization of law for you collection of this alleged debt? XXXX. Please send evidence your authorization to do business or operate in the state of ( Texas ) XXXX. Please evidence proof of the alleged debt, including specifically the alleged contract or other instrument bearing my signature. You have fifteen ( XXXX ) days from receipt of this notice to respond. Your failure to respond, on point, in writing, hand signed, and in a timely manner, will work as a waiver to any and all of your claims in this matter, and will entitle me to presume that you sent your letter ( XXXX ) in error, and that this matter is permanently closed. Best Regard
|
| 03/25/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
ProCollect has never communicated or billed me ; however, the collections company has continued to submit an unknown 15-year old debt of {$160.00} to the credit bureaus. The collections account was added to my XXXX credit report in XX/XX/XXXX, which was subsequently disputed and deleted. Six months later, in XX/XX/XXXX the collections company added the same collections account to my XXXX and XXXX credit reports.
I do not owe this {$160.00} debt. Even if by some mistake the 15-year old debt was valid, it would have been first delinquent in XXXX ( not XXXX as ProCollect is reporting to the credit bureau ) . This was 15-years ago and should not be filed with credit bureaus.
A screenshot from my XXXX credit report is attached. Below are my comments specific to the unknown 15-year old debt of {$160.00} : I am unfamiliar with ProCollect, and I have never heard from them.
I am unfamiliar with XXXX XXXX XXXX ( Original Creditor ), and I have never heard from them.
It looks like XXXX XXXX XXXX, based on online research, is now at an apartment I lived at in XXXX, Florida from XXXX to XXXX ( XXXX XXXX XXXX ).
My lease ended with XXXX XXXX XXXX in XXXX, and my balance was paid in full 15-years ago. I have never heard from the apartment complex since my lease ended in XXXX.
Even if by some mistake the 15-year old debt of {$160.00} was valid, it would have been first delinquent in XXXX ( not XXXX as ProCollect is reporting to the credit bureau ) .
I owned a home in Georgia in XXXX.
I will continue to dispute this time-after-time as ProCollect continue to submit this unknown 15-year old debt of {$160.00} to the credit bureaus.
I ask the Consumer Financial Protection Bureau to please help stop ProCollect from trying to harm my credit for this unknown 15-year old debt of {$160.00}.
Thank you.
|
| 06/12/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
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Web |
|
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This is my THIRD attempt with ProCollect and i have already proven them inaccurate. First, they had a FRAUD lease on their record with my name on it at a place i have never lived or been. I told them this, they said, to me and the CFPB, " we have a debt with your name on it, AH HA, its YOURS ''. SO i went around them, filed a police report, an FTC ID Theft Report to prove it was NOT mine and i was in the right. Sent them all that, they still tried to con me. The bureaus blocked it as ID Theft which i had proof it was. Then they have a second debt with my name on it. This place, i ACTUALLY lived but i fulfilled my lease obligations, as proven by the documentation presented. I have the lease that PROCOLLECT SENT ME, and i have bank statements PROVING i moved out when i said i did and fulfilled my lease obligations. Understanding however, that when you move out of an apartment, there may be some fees owed ( last water bill, if something is broken, etc. ) i asked ProCollect to submit to me a fee schedule showing how much i owed. They sent me one ( attached ) that was so small i could not read it under a magnifying lense. They have the wrong amount due, if ANY, and have not provided me this information intentionally because they are not a decent company. I even called them because they are intentionally doing this and tried to pay the full balance over the phone, i could actually see what i owed for, and they said they would call me back, and then brought up the identity theft which, clearly the FTC and the police department agreed i had nothing to do with. PROCOLLECT needs to send me a fee schedule, since they can not prove anything at all, and they know it, that i can read so i can possibly pay what i actually owe, if anything, and we can move past this and stop acting like children.
|
| 06/16/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I signed a lease for a student apartment in XXXX XXXX called XXXX XXXX XXXX in XX/XX/XXXX. I am a dependent of an XXXX XXXX military service member we got notice that we had to move to Washington State in XX/XX/XXXX, I then informed the property manager, XXXX, ( who doesnt work there anymore ), and he assured me hed take care of the situation. In XX/XX/XXXX I received a derogatory mark of collection from Pro Collect in the amount of {$8400.00}. I was also notified that a guy moved into the exact unit that I was supposed to move into in XX/XX/XXXX and he moved out XX/XX/XXXX. I quickly called the apartment complex and tried to resolve the situation the new property manager told me she couldnt do anything about it because she didnt have his emails or paperwork. I asked to get her boss information. I called the regional office XXXX XXXX XXXX and he told me he apologized for the inconvenience and to forward him the orders. I sent XXXX XXXX the orders and he suddenly stopped emailing me. I emailed him four times all of which I didnt receive any response. Then I left a few voicemail and even texted his cell number. Still no response, finally I decide to let him know I was going to take legal action and soon after I got a call from another women from the same regional office telling me XXXX XXXX forwarded her the information however she needed me to send he orders again, which I did - again. Then she told me that the military orders I sent were not the military orders we are used to seeing, which confused me because those are the orders everyone in the XXXX receive when they XXXX. So she informed me I needed to fill out a form, and has since not responded to any emails. I am growing frustrated because This has been a constant issue since XXXX of this year and no one is trying to help me.
|
| 04/09/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
On XX/XX/XXXXat XXXX XXXX I contacted Pro Collect Inc concerning a debt that reports on my my credit report from XXXX XXXX XXXX. I asked for proof of the debt and I was sent a ledger from Pro Collect. I did not receive a copy of a lease or proof that they were trying to collect a valid amount. They did not send anything with my signature on it to prove that i had a valid debt or contract from XXXX XXXX XXXX. They informed that they sent letters that was never received concerning this account. The ledger is not a signed document to prove that this is my debt nor does it show the valid amounts according to any lease agreement that binds me to this debt. This situation has been going on for over a month and I have still haven't received any follow. The letter that accompanied the ledger stated that their client the OC contends that this is a true and valid debt. This being on my credit report is not only messing up my credit but it is preventing me from receiving credit from potential lenders. I need this information removed from my credit report because it violates my rights and it doesn't show any validity of any debt or any correct amounts. How could I owe {$790.00} For rent, {$670.00} for reletting fees, {$790.00} for termination fees, {$740.00} for damages like trash, cleaning, misc., paint and locks plus rent in the amount of {$790.00} for each month from XX/XX/XXXX to XX/XX/XXXX that's almost {$2400.00} and late fees of {$450.00} totalling {$5800.00} with No such proof. How could I move out in XX/XX/XXXXand owe all of this money before I even moved. Not my debt and this debt is not valid. I am demanding that it be removed because my rights are being violated and demanding a contract with my signature that says I agreed to pay this or a agreement with my valid signature.
|
| 09/23/2017 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
On XXXX/XXXX/XXXX both my son and I were contacted on our cell phones with a message left by Pro Collect, Inc. On the same day, we returned the call and were advised that they were collecting {$50.00} for an unpaid charge from XXXX XXXX in XXXX , SC ( an apartment complex where my son had lived and moved at the end of his lease on XXXX/XXXX/XXXX ). I explained to the Pro Collect representative that the charge was in dispute because the touch up paint work ( which is what the {$50.00} related to ) had not been done. Pro Collect would not note the file as in dispute on " refusal to pay '' and threatened a " hit '' and " ding '' on my credit report as well as my son 's if payment was not received by XXXX/XXXX/XXXX. This was only 3 days from the date of contact. Asked for something in writing - was told that would take 5-7 days but I still had to pay within the 3 days. Pro Collect would not fax nor email the requested written information. Pro Collect representative said " well we mailed a letter and must have been sent to a wrong address ''. But the representative could not verify to me what address the letter had purportedly been sent. I have been in touch with the apartment complex to sort this out, but so far have not been in receipt of any substantive information. Only been getting the run around here to. I have had to pay the {$50.00} plus {$7.00} collection fee via credit card today via Pro Collect website because of fear of credit reporting issues. I am appalled at the extortion that this company uses to collect funds. They refuse to work with you even when you are above board and NOT avoiding the calls or issue at hand. All I wanted is for Pro Collect to annotate the file as disputed to enable me to again follow up with the original credit for resolution of the issue.
|
| 02/13/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
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Web |
|
|
On XX/XX/2020 I filed a report with my local police department stating that I have been a victim of Identity theft and that my credit report reflects I owe {$7600.00} to Procollect, a collection agency collecting on behalf of XXXX XXXX XXXX, which I believe is in XXXX XXXX, TX. I have been working with the company Cyberscout which is assisting me with fraudulent accounts appearing on my credit report. I contacted Procollect to inform them that this account is the result of identity theft and I was told to email Mr. XXXX at XXXX. In the meantime, I received a letter dated XX/XX/2020 at my XXXX XXXX address ( when I called Procollect the agent wanted my address ) from Procollect attempting to collect. On XXXX XXXX my Cyberscout representative, XXXX sent Procollect an email sating I have been a victim of identity theft and included a copy of my drivers license, XXXX XXXX XXXX police report, an FTC document that contains multiple fraudulent accounts. A week and a half later I received another letter from Procollect, dated XXXX XXXX, stating that their client contends that this is a true and valid debt. Included was a photocopy of a temporary permit and on the permit is an image of what appears to be an XXXX XXXX man ( Im XXXX ). I relayed this information to my XXXX representative, but XXXX, a senior fraud specialist, is now assisting me and advised I that I file a complaint with the Consumer Financial Protection Bureau. I have been dealing with Identity theft for about a year now and all of these fraudulent accounts are being opened in Texas. With that said, I have police 2 police reports, letters from this and other collection accounts, documents that show I live in XXXX XXXX, NV. This is the only collection on my credit report currently, and hopefully no more surface.
|
| 12/07/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
In the month of XX/XX/2018 I reached out to the account management for XXXX XXXX XXXX. I was beginning the process to move out and terminate my lease with a pre- arranged resident to take over the remainder of the lease term. The company agreed to this arrangement, I then proceeded to begin a new lease at a residence that was a better fit for my situation at the time. At this time I received a move out agreement. When it came to the day the take over was supposed to proceed the other resident backed out of her agreement and I was notified by XXXX XXXX that I was once again responsible for the remaining rent for the lease term. I was notified a payment plan could be an option and management agreed and had me sign a payment plan starting at {$25.00} a month, with the option to increase payment amounts later on if able to. After sending my first payment I was notified by management that I was now required to pay the full amount in 30 days because of policy change by corporate. I asked about the previous payment plan and why my signature on that document was over ridden and no longer in existence. No answer was given but a reply with the offer of bringing the payment owed down by 40 %. I was then told that someone would be taking over my lease XX/XX/XXXX and that I wouldn't be responsible for XXXX-XXXX rent. I was not able to pay the full amount by the 30 day deadline so my account was sent to collections, for more than they said I owed. I have tried to call multiple times and get in contact with anyone who can help and have had no luck in communicating with anyone to help with my situation. I was able to save some of the emails and documents they originally emailed. This has had a very negative impact on my credit score given it is the only negative situation I have.
|
| 11/15/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
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Web |
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THE COMPANY, ProCollect Incorporated PURCHASED A DEBT FROM ANOTHER COMPANY AND I HAD NO INVOLVEMENT WITH THE TRANSACTION. ACCORDING TO 15 USC 3002 I AM A NATURAL PERSON WHICH MEANS MY NAME IN ALL CAPS IS NOT ME. MY NAME IS XXXX XXXX. 15 USC 1692 ( A ) ( 1 ) The term " Bureau '' means the Bureau of consumer Financial Protection. XXXX, XXXX, XXXX and XXXX are assumed to be credit bureaus and there is only one Bureau and that is the Consumer Financial protection Bureau. On XX/XX/1933, XXXX enacted HJR-192 to suspend the gold standard and to abrogate the gold clause. This resolution declared that " whereas '' the holding or dealing in gold affect the public interest, and are therefore subject to proper regulation and restriction ; and whereas the existing emergency has disclosed that provisions of obligations which purport to give the obligee a right to require payment in gold or a particular kind of coin or currency are inconsistent with the declared policy of congress in the payment of debts. This resolution declared that any obligation requiring " payment in gold or a particular kind of coin or currency, or in an amount in money policy ; and every obligation heretofore or hereafter incurred, shall be discharged upon payment, dollar for dollar in any coin or currency which at the time of payment is legal tender for public and private debts. 15 USC 1681 ( 3 ) ( e ). The term " investigative consumer report '' means a consumer report or portion thereof in which information on a consumer 's character, general reputation, personal characteristics or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such information.
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| 04/19/2022 |
Yes |
- Debt collection
- I do not know
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- False statements or representation
- Indicated you were committing crime by not paying debt
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Web |
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on XX/XX/2022 I received a letter that I have attached showing that this company even after reporting that this debt is false and misleading. This company repeatedly sends correspondence information asto this debt is owed by me. I am tired of this company sending information about a debt that I have repeatedly asked for verification of the debt and they refuse to send it. The continue to send a ledger of the account and not a signed contract with my signature on it indicating that I owe this debt.
I want a SIGNED CONTRACT BETWEEN ALL PARTIES INVOLVED!
I WANT CANCELED CHECKS TO SHOW WHO WAS PAYING THE RENT AT THE TIME BECAUSE MY SIGNATURE NOR WAS A BANK ACCOUNT USED WITH MY NAME ON IT TO PAY ANY RENT. THE STATE OF MISSISSIPPI WAS RESPONSIBLE AND THE MANAGER OF THAT PLACE KNEW THAT!
PROCOLLECT HAS YET TO PRODUCE THAT!
WHAT A DEBT COLLECTOR CANT DO!
What are debt collectors not allowed to do?
Collectors cant harass you. For example, collectors cant threaten to hurt you may not use obscene or profane language cant repeatedly use the phone to annoy or harass you Collectors cant lie. For example, collectors can not tell you that you owe a different amount than what you actually owe may not pretend to be an attorney or from the government cant tell you that youll be arrested, or claim theyll take legal action against you if its not true Collectors cant treat you unfairly. For example, collectors may not try to collect interest, fees, or other charges on top of the amount you owe, unless the original contract or a law says they can cant deposit a post-dated check early can not publicly reveal your debts, including by sending postcards or putting information on envelopes This company has repeatedly contacted me with threats about this bill and im tired of them.
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| 06/05/2017 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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I recently reviewed my credit report for inaccuracies and I noticed a company called " Pro Collect '' reporting a debt to XXXX, XXXX XXXXnd XXXX on my credit report for {$760.00} on XXXX XXXX, XXXX. I did research on the company to make sure it was a legal company and they were legally able to collect debt. I searched the State of Texas XXXX website and their is no record of this company in their database to collect debt. I am not sure if this company is running a scam. According to the State of Texas this company is in violation and I would like for them to be removed from my credit report.
FINANCE CODE TITLE 5. PROTECTION OF CONSUMERS OF FINANCIAL SERVICES CHAPTER 392. DEBT COLLECTION SUBCHAPTER B. SURETY BOND Sec. 392.101. BOND REQUIREMENT. ( a ) A third-party debt collector or credit bureau may not engage in debt collection unless the third-party debt collector or credit bureau has obtained a surety bond issued by a surety company authorized to do business in this state as prescribed by this section. A copy of the bond must be filed with the secretary of state.
( b ) The bond must be in favor of : ( 1 ) any person who is damaged by a violation of this chapter ; and ( 2 ) this state for the benefit of any person who is damaged by a violation of this chapter.
( c ) The bond must be in the amount of {$10000.00}.
Acts 1997, 75th Leg., ch. 1008, Sec. 1, eff. Sept. 1, 1997.
Sec. 392.102. CLAIM AGAINST BOND. A person who claims against a bond for a violation of this chapter may maintain an action against the third-party debt collector or credit bureau and against the surety. The aggregate liability of the surety to all persons damaged by a violation of this chapter may not exceed the amount of the bond.
Acts 1997, 75th Leg., ch. 1008, Sec. 1, eff. Sept. 1, 1997.
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| 10/28/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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I hope this message finds you well. I am writing to inform you of a distressing issue involving identity theft that has directly impacted my financial well-being. Upon conducting a review of my credit report, I discovered an unauthorized account that was opened in my name with Pro Collect. It is important to note that I have not initiated nor authorized any business or account with this entity.
The existence of this fraudulent account has caused considerable damage to my credit report and subsequently to my overall financial standing. I am deeply concerned about the adverse effects this may have on my financial health and credibility. I firmly believe that this unauthorized account is a direct result of identity theft and I am actively taking all necessary steps to address this situation.
I have already taken initial actions by contacting Pro Collect to dispute the account and have filed a report with local law enforcement to report the identity theft. Nevertheless, as the impact on my credit report persists, I am reaching out to request your assistance in rectifying this issue.
I kindly request your support in investigating and promptly removing this fraudulent account from my credit report. Your intervention and guidance in this matter would be immensely appreciated to ensure the accuracy of my credit history is restored.
Enclosed with this email, you will find the pertinent details regarding the fraudulent account for your reference. Should you require any further information from my end to facilitate the resolution of this matter, please do not hesitate to reach out.
I am fully committed to cooperating with your team to swiftly resolve this issue. Thank you for your attention to this pressing matter. I eagerly await your guidance and assistance.
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| 04/16/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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XXXX XXXX XXXX contacted me via phone and informed me of the debt emailed me a list of charges that I then informed them could not belong to me as I lived in another state at the time of these charges. And when the XXXX took over The XXXX XXXX I had a rejected application and I moved to XXXX XXXX for a job offer. Upon investigation I found police reports stating the tenants were served an eviction which me and my partner had no knowledge of being in another state and I was recovering from giving birth so even if I had know about the supposed court date I would not have been able to make it. There were service requests being made in that apartment under my name which I only just found upon trying to dispute this. It seems as if when the new company had bought out the old that they had a new tenant put in an application and begin living in the apartment under my lease as I have never signed a lease with XXXX XXXX XXXX Which would also make sense for the use of utilities while I was in a completely different state. As well as when I forwarded my mail to my current address I had started receiving the new tenants mail further proving another person living in this apartment under my name. Then recently a duplicate collection from the Apartment was added from another collector-procollect, as well as I recently received a third collection this time via mail ( the only written one I have received ) which I disputed directly with them upon arrival of the letter. Yet the apartment just keeps selling this fraudulent collection.
I have included charges from XXXX as well as court report which shows various prices and dates as well as my application rejection for these apartments, services requests made and XXXX XXXX court records showing me in XXXX XXXX and not XXXX.
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| 01/18/2019 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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On XX/XX/19 I filed a complaint about pro collect in search for something as simple as a receipt for a {$550.00} payment that was made on XX/XX/19. This morning a representative Ms XXXX I believe her name was called me in her attempt to rectify the situation. However she did not give me any option for a receipt my only options were to pay the balance in full for a paid in full letter or to use my statements. This is not an official receipt! How am I to prove that I have paid you or what my balance is on the account if I do not have a statement. the rep continued to ask me with her harsh tone if I wanted to cancel the payment plan that I did not want to set up in the first place but was told I had to because they do not accept partial payments it has to be on a plan. I told her if I can not receive a receipt or documentation on the plan yes please cancel. She then told me that my balance for BOTH of my accounts are now due in full. This is not fair as the account that had the plan has nothing to do with the other account as they are two separate accounts. This is an unfair attempt for retaliation and I think they need to be investigated for their policy and tactics as a financial collection service. I had not problem paying them back until I was told that I would not receipt the appropriate documentation until I give them all of the money. The rep then asked me if I have received any of their attempts to collect ( which she knows I did not because I changed my address in the system with her when I made the initial payment ) she then told me she can send a bill for the balance of both of the accounts to my address on file. You mean to tell me you can not send me a receipt or proof of payment but you can send me a bill and request for payment of debt?
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| 02/07/2017 |
Yes |
- Debt collection
- I do not know
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- Communication tactics
- Frequent or repeated calls
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Web |
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I am currently looking to discontinue my payment arrangements with Pro Collect Debt agency regarding my outstanding balance with XXXX Prior to today I did not have any previous issues but this is cause for concern since I do not want any further inconveniences with my credit. I made payment arrangements of {$100.00} due on the XXXX of each month and was contacted today at XXXX am stating my payment was declined due to insufficient funds. I find this concerning because XXXX I work for my financial institution and can verify if a payment was declined for this reason, and I would have also seen a charge of {$29.00} hit my account. My account had sufficient funds to not only cover the amount but also the fee of {$7.00}. After speaking with XXXX or XXXX a payment of {$100.00} was successfully processed. I do not wish to receive further calls stating my payment was declined due to Insufficient funds and was able to speak with the apartment manager XXXX or XXXX regarding the issue of the phone call and my concern for my future payments. She did offer assistance in processing future payments via a Money Order and honoring the current balance of {$790.00}. I find not only a concern that the assigned Account XXXX sped through the last phone call I had with her, but also a concern that when attempting to resolve this matter with a Supervisor, I was transferred multiple times only to receive a busy signal. I also find it discomforting that during a LiveChat session with XXXX XXXX required my full Social Security Number to simply tell me that they can not send me any proof until I have paid the account in full. It is disturbing the lack of customer service debt collectors have. I speak from personal experience in assisting my place of employment as well.
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| 05/10/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
Servicemember |
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I have 2 complaints with ProCollect : 1 ) Trying to collect a debt that has already been paid.
I moved out of XXXX XXXX XXXX, XXXX XXXX in XXXX of 2021 due to complications with COVID 19 and ultimately, unemployment. I transferred to another apartment within the same apartment complex. At the time, I had a grant from XXXX XXXX, VA that paid for most of the costs and had extra monies in my " apartment account. '' I have a statement from XXXX at XXXX, the apartment complex, from XX/XX/2021 stating all monies had been paid on the Apartment. I never received notice of the {$950.00} damage bill being collected until after I called ProCollect and disputed a {$950.00} damage bill associated with damages to XXXX XXXX XXXX, XXXX XXXX and referring to a signed document that was an addendum to the XXXX XXXX lease. When I disputed this bill and stated it was false due to the address listed on the paperwork they were claiming, ProCollect brought placed it on my credit report and associated it with XXXX XXXX and with a new date. Again this debt had already been paid 2 ) Prior to the debts being reported to the credit bureaus, I tried to contact ProCollect multiple times. I was told after my first round of disputes I could not speak to anyone besides a XXXX XXXX within the company. This elusive XXXX XXXX can not be contacted by phone. I emailed him 3 times prior to the bills being reported to the credit bureaus. I have disputed the bills with the credit bureaus and each time have been told that I am at fault even though I send in the documents I have. I have contacted him 2 times in the past two weeks, stating I just want to pay the bills, even though they are not mine, just to be done with it. Again, no response. I am at a loss. Please help.
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| 07/30/2019 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I had an account with XXXX XXXX. I switched to a much cheaper company in XX/XX/XXXX. I was set up on auto pay with a credit card and always paid my account on time every month. I paid a portion of my final bill while I waited to get my final bill to know what was owed. After a few weeks I went to the website and it showed a XXXX balance. I checked back a couple of times showing the same balance. When I called them I was told there was a XXXX balance so I didn't worry about it any more. Then a few months later I received a notice from a credit monitoring service that I had a collection account. I called XXXX again and they assured me I had a XXXX balance. I then was able to track down ProCollect who said I owed {$300.00}. I called them on XX/XX/XXXX, and they told me that if I paid it that day they would remove the collection from the credit bureau. I paid immediately. Not only did I pay it on XX/XX/XXXX, they didn't report it to XXXX until XX/XX/XXXX, almost 6 weeks later. My main complaint is I was told they would remove the collection from the credit reporting bureaus and they did not! They just reported it as paid.
My credit history shows a perfect history of paying on times for years. XXXX told me and it was shown on my online account as paid so I could not make any kind of a payment. I never received any notification of a collection until I received a notice from my credit monitoring service.
I paid ProCollect on the very first phone conversation and paid an amount that wasn't verified other than what they told me it was mostly because I thought it was close and they said they would remove the report from the credit bureaus.
They should have to do what they say. They have a recording of our conversation.
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| 12/01/2017 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Pro collect shows up on my credit report to owe {$210.00}.
I contacted the collection agency, at XXXX XXXX in attempt to pay the debt. When they refused to provide a proof of payment or receipt of payment by email for me I asked to speak with a supervisor or higher authority, the lady put a man by the name of XXXX XXXX on the phone, he refused to tell me his first name because he said that it is against their policy I went on to ask his position, he told me that he is a recovery specialist I asked if he was a manager or supervisor and he told me no. I told him that I specifically asked to speak with a supervisor or someone of higher authority and he told me that he could not allow that. He then stated my name to be XXXX XXXX I told him that is not my name and he then asked for my name. I said Im not giving my name since you have my social tied to someone else, he then said that there is two names and he just assumed mine was XXXX XXXX. I refused to give my name after discovering that a different name is tied to my social. He then began trying to force payment by asking for my card number while yelling at me that he was putting me down as refusal to pay. He continued to talk over me when I continued to ask for a supervisor. Repeating that he was putting me down as refusal, he told me there isnt a reason for me to speak with a manager that there isnt an issue. I told him that they have my social tied to a different individual and he just continued to yell that he has updated my status to refusal to pay and I stated again that I didnt say I was refusing to pay but that they have incorrect information against me. I never received anything in the mail, they didnt even have my address but asked for it.
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| 12/28/2017 |
Yes |
- Debt collection
- Other debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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Im not trying to provide a sob story but over the last past year I have been unable to gain housing due to this account. Today ( XX/XX/XXXX ) I talked to a Procollet Rep and I felt as if I was being bullied into making a payment. If I cant make a payment of {$890.00} on XX/XX/XXXX how can you expect me to make a payment of {$17000.00} on XX/XX/XXXX or XX/XX/XXXX? Overall Procollect today ( XX/XX/XXXX ) has basically refused to give me a payment arrangement therefore Procollect is refusing payment I wanted to make towards the account today. The Procollet Rep didnt try to provide and help or resources and basically didnt care, he just wanted a payment in full!
I called Procollect on XX/XX/XXXX at XXXX regarding an outstanding account. I talked to XXXX XXXX and explained to him that on XX/XX/XXXX I was to pay a settlement offer ( {$890.00} ) which was, and courtesy offer they were offering for 30 days, that was half of my outstanding balance. What was explained to me that if the balance ( the settlement offer ) was not paid in full it would revert to the outstanding balance ( {$1700.00} ). However, due to illness ( XXXX ) I was unable to work, and I was calling to make a pay arrangement and make my first payment for the account. XXXX XXXX stated that he would cancel the XX/XX/XXXX payment because it would not go thru and then asked how would I like to pay the full payment of {$1700.00} today. I again stated to XXXX XXXX that, Im calling to make payment arrangements., XXXX XXXX replied, that Im refusing to pay. I asked XXXX XXXX how am I refusing to pay if Im calling to make payment arrangements? XXXX XXXX stated that I had no pay arrangement options and full payment is due now or by XX/XX/XXXX.
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| 06/17/2015 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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My father went to the ER at XXXX XXXX XXXX XXXX in XXXX TX. The hospital registration erroneously thought I and my father were the same since we have the same basic names- XXXX XXXX XXXX although I have a XXXX name which is XXXX XXXX My father was n't able to pay some of his bills since he does n't have insurance. Unfortunately the hospital used my SS # and assigned it to my father 's account. This was sent over to the collection agency PROCOLLECT. Since it 's my SS # my credit report and score are now adversely affected. I contacted ProCollect and even sent documents so they can change the SS # to my father 's but they refused to help me. The account manager, XXXX, even accused me of taking over my father 's debt, saying I am now responsible for it. I did not sign any paper to assume my father 's debt, and XXXX could n't produce XXXX. I have contacted the hospital too, they sent me a letter apologizing for their mistake. Their business office, according to them, has contacted ProCollect so they can correct the error and XXXX the hospital assured me that ProCollect promised to fix the error which has not happened.
I am writing to please beg and implore to help me with this situation. I can still open new credits but with less favorable terms. I want to shop for auto and home insurance but I get less favorable quotes because my credit score plunged from XXXX to XXXX. All I 'm asking is for ProCollect to change the SS # on file on my father 's record from mine to his since the debt in question is not mine. Until this day they refuse to do so and I am being punished for something I did not do nor obligated to settle. I will attach documents as soon as I know how to do so. Thank you very much
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| 02/14/2023 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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My former apartment complex, The XXXX, sent me my move out statement that showed I didn't owe them anything after my move out on XX/XX/2022. I was also told by the office that if I should owe a balance they would allow me 30 days to pay the amount owed before sending to collections. Less than two weeks after the initial statement showing nothing was owed to them, I was sent to collections for an amount over {$500.00} and was not notified until my new apartment complex manager let me know that my previous apartment complex had just called her to try and keep me from getting an apartment at my new complex claiming I owed them money despite the statement I had from them showing I didn't. Then a few days later I received a collection letter from PCI ( ProCollect ) stating I had been reported for debt collection and that I could dispute or ask for validation of the debt. On XX/XX/2022 I went to the ProCollect website and completed their contact us form with my reference number provided in the letter and I disputed the debt and asked to be contacted. I never heard back from ProCollect despite my attempt to establish contact to discuss the collection attempt so I could provide my documentation and the slander that was attempted by the apartment manager in trying to keep me from getting a new apartment for me and my XXXX children as a single mom that was not notified and given false information by my former apartment management. I receive several calls from them but they never respond when I answer the phone and instead the call disconnects. They are reporting to my credit report and it doesn't seem right considering I had made attempt to dispute the debt and reach a resolution with ProCollect.
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| 06/15/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
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Web |
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On XX/XX/2018 I traveled to Procollect, Inc. at XXXX XXXX XXXX XXXX XXXX, XXXX TX XXXX and attempted to pay a {$99.00} debt to ProCollect , Inc that was acquired from a overdue balance left with XXXX 's XXXX XXXX. ProCollect , Inc refused to accept my payment unless I also paid another outstanding account that they purchased that is over 10 years old. While there at ProCollect , Inc I spoke with 3 employees including 2 managers and they still would NOT take my {$99.00} payment for the XXXX 's XXXX XXXX account. Since I could NOT get any cooperation from ProCollect , Inc, I decided to go and visit the original debtor which is XXXX 's XXXX XXXX in which the management took my payment and gave me a receipt that I promptly tried to return to ProCollect, Inc. ProCollect , Inc would NOT take the receipt from XXXX XXXX XXXX XXXX ProCollect , Inc said that I would either have to mail it in or fax it to them. I did both, and after a couple of weeks I realized that the debt was still listed on 1 of the 3 bureaus. Coincidentally ProCollect , Inc called me this same day. ProCollect , Inc informed me that they would NOT remove the {$99.00} debt from credit file with XXXX until I paid the other 10 year old debt that they had on their books. After threatening to contact your office I was very harshly informed of their lack of concern about me contacting your office. Furthermore, I also mailed and faxed a copy of the XXXX 's XXXX XXXX receipt to XXXX XXXX dispute department. XXXX informed me that the debt could NOT be removed even though I sent them a receipt of payment, unless ProCollect , Inc says that it is ok to remove it. Your help in this matter is greatly appreciated. Thank You & God Bless
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| 06/26/2019 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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This is a complaint for the debt collector company- ProCollect.
I had resided in an apartment for 1 year and was charged a XXXX cleaning fee after moving out. The apartment complex, XXXX XXXX XXXX, located in XXXX, Arizona did not send me written correspondence outlining the fee that was owed. In the move out notice it explained that the fees would be processed and mailed to the forwarding address on file once I moved out. I was waiting for this to be mailed to either myself or my mom as she was the cosigner. Since we received no correspondence in the mail, I expected no further charges were due.
In XXXX I received two automated voicemails claiming to be a debt collection agency and that it was an attempt to collect debt. Two more voicemails were left in XXXX. I have been waiting for mail correspondence from the debt collectors as they must contact me in writing within five days of contacting me.
Recently I was going though my voicemails and decided to give the number a call back. They had barely any account information only that it was from XXXX XXXX XXXX and it was in my name. They were unable to accept payment and told me I had to email someone to obtain further information. They told me that in order to find out more information Mr. XXXX at ProCollect needed to take the restriction off the account.
ProCollect -- the debt agency -- has not contacted me in writing nor is willing to cooperate over the phone regarding money owed.
I ask for this company to prove that I owe money -- in writing -- and provide a secure means for me to pay the balance. I want it to be sent to both my mother and I as my mother was a cosigner on my account and should have been notified as well.
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| 08/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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My wife and I were tenants at XXXX at XXXX XXXX in XXXX XXXX, Texas. We expressed concerns via telephone and in person to the apartment management about our upstairs neighbors disruptive behaviors. They were loud ( music and parties ) during weekdays and weekends. Very frequently they had visitors and they were using our paid covered parking space ( picture attached ). We called the after hours phone number to report the incidents. We also notified management in person. Both of us have XXXX problems as we have mold XXXX. I suffer from XXXX and we had visible mold on the shrubbery and trees at both entrances which made both of us sick. We had a palm tree on the back entrance blocking our way and it was never trimmed ( attached picture ).
The trash collection area was not kept clean, the mechanical box was not working and it was full most of the time. So, tenants were placing piles of trash bags on the floor ( attached picture ). Our apartment was just a few feet from the trash area. The smell was very strong and there was lots of flies. It was a very unhealthy condition. Due to these issues affecting our health and management not resolving our complaints, we decided to buy a house and move out ASAP. We notified management in writing of our early move and the reasons why we needed to terminate the contract. Management sent us an email stating that we needed to give them a 60 day notification plus pay for the early termination lease contract even though it was not any fault on our own. They failed to correct the problems reported to them several times. We paid every month of rent and left the apartment in good and clean condition. We also gave them written notice of early move out.
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| 12/27/2017 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
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Web |
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Been trying to get procollect to validate a debt they say I owe but they refuse to validate it, I been asking over 6 months & still they refuse, calls, emails, certified letters, emails, XXXX complaint, FCRA. Complaint & if it 's my debit please validate it cause it 's not money & they trying to collect money something I do n't owe, they placed it on my credit but wo n't validate it XXXX I spoke with her on XX/XX/XXXX she claim she was going to send a validation and I have yet to receive anything ... cause this is a fraud collection agency & they ca n't validate theses debits they trying to collect on..I am XXXX & if the trying to scam me I can imagine how they doing the elders they take advantage of people, they try to make you pay something not yours & wo n't validate the bill ... If they knew this was my bill they would have been validate this but they ca n't cause they do n't have nothing to validate with but they keeping it on my credit & when I dispute it they says it 's validated but wo n't send proof to me!! I emailed the office back cause they told FCRA they will be sending me Validation I will upload the email I was sent a few mins ago ... I have USPS mail where my mail gets scan in the system & I receive a email every morning what 's coming in my mail box ... NOTHING FROM PROCOLLECT but let him tell it he been sending for years how when I just disputed this month 's ago it 's not making sense at all I called post office it 's going to take 3 business days to get me a print out of all my mail from the last part 3 years to show it 's nothing from then this is how bad he LIE ... if you lie about a simply validation wow what about the account it 's self!!
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| 09/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
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Pro-collect Inc. Account number XXXX Date Opened : XXXX XXXX I Have attempted to get this debt verified through the collection agency mention above but yet they have failed to verify any debt. I have attempted to validated this debt via Mail ( Certified Mail ), Through XXXX and via telephone but yet the representatives tend to harass me daily since I called asking them to validate the debt. In the past month I have received more than 15 calls from Pro-Collect. While on the phone I asked to get the information validated and even sent to my current address but they failed to verify the debt from the original time ( XXXX days ) after it was placed on my credit report, In which, I called and sent a letter ( certified mail ) asking them to remove the collection since they could not validate the debt themselves but yet the collection remains on my report. I have now submitted an affidavit to idenitytheft.gov, because XXXX ) In general. Except as provided in paragraph ( a ) ( XXXX ) of this section, a debt collector must provide a consumer with the validation information required by paragraph ( c ) of this section either : Official interpretation of 34 ( a ) ( XXXX ) In general.
Show ( i ) By sending the consumer a validation notice in the manner required by 1006.42 : ( A ) In the initial communication, as defined in paragraph ( b ) ( XXXX ) of this section; or ( B ) Within five days of that initial communication; or ( ii ) By providing the validation information orally in the initial communication.
but yet they have failed to validate any information resulting in the removal of the collection on credit and which the collection agency failed to do so as well.
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| 09/24/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
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Web |
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In XX/XX/XXXX I lived in XXXX XXXX in XXXX, XXXX. My lease was scheduled to end at the end of XXXX. I went into the main office and informed them I planned to move out when my lease contract expired ( XX/XX/XXXX ). They informed me that I needed to provide them with a written letter stating I planned to move out at the end of my lease. I went to my apartment typed up a letter and turned it in to the main office to be filed with my intent to move out at the end of the lease terms. I paid my last month of rent between XXXX XXXX as required by the lease terms. I moved out before the end of the month and had a member of the front office walk through and inspect the apartment with me to ensure no damage was done. I moved back to XXXX before the month ended. In XXXX of XXXX XXXX XXXX turned 1 month of rent due over to Procollect collection agency. I noticed this on my credit report late XXXX and called the company inquiring about the collection efforts. They informed me that XXXX turned it over to them for either not paying the last month of rent or not giving written notice to leave the apartment unit. I informed them I did both, paid the XXXX rent and provided written notice. Procollect then began to tell me I need to pay the debt immediately to have it removed from my credit report. I believe I do not owe this debt because the last month, XX/XX/XXXX, rent was paid and followed the guidelines provided in the lease term and by the front office with a written letter saying I planned to move out. According to Procollect no letter was ever one file. I have since graduated college and my current employer requires this matter to be resolved as part of my employment.
|
| 07/29/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
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In XXXX of 2013 my wife and I moved out of XXXX XXXX XXXX after successfully completing our 8 month lease. Recently while attempting to qualify to purchase a home, we were informed that there was a collection account on XXXX of our credits that was derived from our lease with XXXX XXXX XXXX. Somehow after we moved out there was either a miscommunication or a huge mistake on someones part because we left XXXX XXXX in good standing. We had no idea that we would have this account in collections because we were never informed that we owed anything to XXXX XXXX. The collection agency that owns this " debt '' is ProCollect out of XXXX TX. When we submitted a request for proof of debt from ProCollect, they mailed us paperwork that included entirely false information. They claim that we owe {$320.00} from an outstanding balance with XXXX XXXX, however, their paperwork does not match our original paperwork. Thankfully we have held on to our deposit receipt from our move-in to XXXX XXXX which shows that we paid a much larger deposit than what ProCollect is claiming we paid. ProCollect claims that we paid a {$500.00} deposit, however, our deposit receipt states that we paid a {$980.00} refundable deposit. The information that ProCollect sent us is absolutely false and manipulated. We have gone to XXXX XXXX in person and they validated that the deposit receipt we have is authentic. We have also attempted to contact XXXX XXXX numerous times which was who managed XXXX XXXX when we lived there. We have not been able to get in touch with XXXX XXXX but we are certain that they would also agree that ProCollect is being deceptive in their attempts to collect this " debt ''.
|
| 07/28/2023 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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I was a resident at The XXXX XXXX in XXXX, TX from XXXX XXXX of XXXX. When moving out of this complex, I was told that there were no charges that needed to be paid before moving out by the property manager. In XXXX of XXXX, I received an email from The XXXX XXXX stating that I had a balance of {$690.00} that needed to be paid, which included false charges as in rent and late charges. I then proceeded to contact the apartments, but never got a response. I also contacted XXXX XXXX, which is the property group that owns The XXXX XXXX and I never got a response from them either. A couple months later in XXXX, I receive a notification from XXXX XXXX stating that there is a collection on my credit report for {$690.00} by ProCollect agency from The XXXX XXXX ( XXXX XXXX ). I was not able to take care of this collection at the time because of a family loss. At the end of XXXX, I drove to the XXXX XXXX corporate office in XXXX and demanded to speak with a regional manager because of the collection taking a toll on my livelihood and after multiple attempts of contact with no response. Later that day, I received an email from XXXX XXXX, who is a regional manager for XXXX XXXX. In this email was a re-finalized statement with all charges dropped because of them being false. I have disputed the collection with all credit bureaus, including ( XXXX, XXXX, XXXX, ProCollect Agency, etc. ) and only XXXX has disputed this collection off of my credit report. I have tried countless times to remove this collection from my account and nothing is working. It has been months and I absolutely can not keep living with false charges on my account with no one wanting to help me.
|
| 02/29/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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I moved into XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Texas XXXX, on XX/XX/XXXX, I moved in on a 12-month lease. Prior to me moving in I put a {$500.00}, deposit with the first months rent. During my stay I never was late with rent my rental history was good always on time payments. Once my 12-month lease was up I decided to move. I went to XXXX XXXX XXXX in XXXX Texas. Before I moved, I gave the proper 60-day notice to move. Before I moved, I did a complete walk thru with the property manager, on XX/XX/XXXX, which was a few days extra, I paid {$250.00} for the extra stay. XXXX XXXX XXXX received a rental verification from XXXX XXXX XXXX XXXX stating that I did not have any balance with them. Then in XX/XX/XXXX I was having a hard time getting a place to stay, even though I have stay in 3 apartments since. I was told by now apartment manager that I was in collections for money owed to XXXX XXXX XXXX XXXX, with Pro Collect and this was on my credit since XX/XX/XXXX, in the amount of {$340.00}. I never received my deposit back and never received any notice that there was a now balance after there was not with verification to my new apartments which at that time was XXXX XXXX XXXX in XX/XX/XXXX, XXXX XXXX XXXX XXXX had my new address and apartment number to be able to send me any correspondences about any newfound balance that they discovered error. However, I never received one letter no phone calls or emails. When Pro Collect took over, I never received any correspondences from them at all about any new founded balance. Less than one month of me moving into my new apartments XXXX XXXX XXXX is when Pro Collect was added to my credit.
|
| 11/12/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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Originally this debt appeared on my credit report XX/XX/XXXX of 2015. ProCollect appeared on my credit report as a collection agency XXXX for {$690.00}. I currently live on the this apartments XXXX and i had never lived on this apartments before. I move in to this apartments XX/XX/XXXX 2015. I contacted ProCollect to let them know that the debt did not belonged to me, but they were not able to locate that account that appeared on my credit report.So, i disputed this account XXXX i send them a copy of my social security and my driver license. XXXX removed the account from my credit report but XXXX did not remove the account stating that ProCollect had validated the account. I made several attempts again to contact ProCollect and i had to go through a lot of loops to find a person that was willing to help me, i explained him my situation he was not able to find that account with my personal info he had to search by the apartment complex and he located an account that was under someone else name. that person had my same last name so he told me to send them my personal identifications and a copy of my dispute XXXX that it seemed that my social security was attached to the wrong person. So i send those documents and i also disputed the account XXXX again. The re-investigation was finished on XX/XX/XXXX 2015 and once again XXXX is not removing this account from my credit report and ProCollect is not willing to help me on this matter every time i call they are unprofessional and they are not able to locate an account under my social security or legal name but they are putting something on my credit report that they dont have record of.
|
| 12/02/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
This was an amount placed on my report due to a health club not allowing it's customers to cancel their memberships.
I cancelled this account on XX/XX/2016 in person at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, TX XXXX When I told them i was cancelling my membership they said I can not do this in person, and I needed this in writing. I was not happy that they allow you to sign up in person but refuse to allow you to cancel your membership in person.
I told them this was not above board and may be illegal. I went home and brought back a signed and dated document that stated I was enjoy my membership of lifetime. Since this was a month to month agreement I told them to not charge me beyond 30 days of this date. The front desk employee told me that her owners stated that there had to be a verification system through a third party vendor to cancel my subscription. I asked for this information. They said you can not call them, you can only email this information.
I said let me get this striaght, I can not cancel this in person or in writing and the only way to cancel this is to email this third party service?
I emailed the third party service many times and they never returned my emails. I spoke to others who had the same problem with the same company.
The owners kept trying to bill me and then sold this debt to PROCOLLECT at XXXX XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX, Texas XXXX I presented this to the original creditor and they agreed with me. They said they changed their protocol and cancellation policy due to the overwhelming number of complaints. But PROCOLLECT continues to robocall me every day.
|
| 11/20/2021 |
Yes |
- Debt collection
- Medical debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
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I requested validation and all original documentation stating that I have a signed contract between this company PRO COLLECT of the alleged debt this company stated. I allegedly owe the sum of {$1000.00} and the 3 major credit bureaus ( XXXX, XXXX and XXXX ) on XX/XX/2021. I haven't received any of supporting documentation from these two company nor the credit bureaus. Supporting their claim over this alleged debt sent to me. XXXX respondent vie e-mail with their company results stating that they ( XXXX ) was able to verify the alleged with both collection agencies, but did not send me the supporting documentation on how they was able to verify this alleged debt. I received a statement from XXXX XXXX sent on XX/XX/2021 stating their company verify the debt without any supporting documentation being sent to me as requested in the letter I sent to their company no response from XXXX. Due to no receiving any documentation from none of these parties listed above. On XX/XX/2021. I sent 2nd request sign affidavit to retrieve documentation from the 3 credit bureaus and 2nd request signed affidavit certified mail with a return receipt to PRO COLLECT asking for all of the documentation supporting the alleged debt these company stating I allegedly owe to them. I received a response from XXXX vie email on XX/XX/2021 of their company investigation stating that they still verified the alleged debt as being accurate with the collection companies without send me any documentation supporting their method of verification of this alleged debt nor supporting documentation that I requested. No response from XXXX XXXX, XXXX XXXX and XXXX.
|
| 12/09/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
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On XX/XX/XXXX I called into the company procollect to pay a collection debt in the amount of {$70.00} My goal was to pay this debt and and have this cleared off my credit report. I asked the service representative that I spoke with if I was to pay the full amount would it be cleared off my credit. The representative told me yes that it would be reported to the credit bureaus that it was paid in full. I also asked for documentation through email stating this as well. I paid this amount in full and an email was sent to me stating the document was paid in full.
Now this year XX/XX/XXXX I am in the process of buying a home and this debt is still showing on my credit even though it was paid in full. My credit specialist had me reach out to procollect to ask to receive documentation stating that the account will be deleted. I learned that the letter I originally received from them states that the debt will be adjusted even though the rep told me it would be removed. I called into the company to ask if I could receive another letter stating that the account was paid in full and any derogatory credit reported by Procollect Inc. will be deleted. The lady told me that she could not do that and I told her that originally I was told that it would be deleted from my report as I was talking the rep hung up in my face. So the next day I called this company again and told them what happened and asked to speak to a manager that person took a message but no one ever returned my call. I also emailed the company and I received no response. I just needed help with documentation being that I had already paid this account off!
|
| 09/29/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
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In 2012 I went to the Emergency room for a XXXX XXXX and was treated by XXXX XXXX XXXX XXXX of XXXX XXXX XXXX XXXX, ( XXXX ). XXXX was under contract with Aetna Health Insurance Company at that time. XXXX did not turn the claim into the insurance company in a timely manner, and the claim was denied. Per their contract, XXXX was not allowed to bill me, the patient. Instead of writing the amount off the books, the balance remained but they did not bill me. Later, XXXX sold their Accounts Receivable to ProCollect. ProCollect refuses to acknowledge the paperwork that proves that I do not owe the debt. I sent a copy of the EOB from my insurance company with a code ( XXXX ). The XXXX page of the fax is the back of the EOB which explains a code " ( XXXX ) You do not have to pay this charge. That is because the provider did not send the claim to us within the required time limit. ( XXXX ) ''. The have put a collections entry on my credit report and have been sending harassing letters and making harassing phone calls. I made several attempts to resolve the issue and in return received abuse and zero cooperation. The would not give me an original invoice or any contact information other than company name for the original charge. Through my own research I was able to get the whole story from Aetna Health insurance company. I will also be reporting ProCollect to the FTC for XXXX and FDCPA violations. The phone abuse went all the way to the top. I even spoke to XXXX XXXX XXXX, Vice President of ProCollect. He immediately began yelling at me over the phone and talking over me. Thank you very much for your assistance.
|
| 06/28/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
On XX/XX/XXXX i found out that pro-collect had reported information that was not mine to the three credit beauers. I contacted the company and gave the account number that was listed on the credit report and the last of my 4 of social security number. The represenative stated to me that i have no account there and i said send me a letter and removed it from my credit report. The amount for both accounts were totaling over 6,000 dollars. The representative XXXX XXXX XXXX stated i will mail you a letter and you should receive it in 5-7 days. On XX/XX/XXXX when i didnt receive the letter i called back and the supervisors. XXXX XXXX stated this is your account and i said i have proof that was mailed to me by your company which is n't my information on the lease application that they had mailed me. She stated i must send her a lease of were i have being living for past 3 years and i told her i been living with my parents and dont have a lease and she said well there nothing i can do to help you but for you to pay this debt off.She was very rude starting saying this is your account and unless you send me a lease in which i can verify this account belongs to you despite the incorrect social security number and other pertinent information. I told her i was n't going to pay for account and she said ma ' you will because you are using 2 social security number and when i told i do n't she hung the phone up. I have disputed with the credit bearurs and sent the information to them that was sent to me by pro-collect and they said its nothing can be done even though it does n't ' have my social security number on it.
|
| 06/22/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
On XX/XX/XXXX i found out that pro-collect had reported information that was not mine to the three credit beauers. I contacted the company and gave the account number that was listed on the credit report and the last of my 4 of social security number. The represenative stated to me that i have no account there and i said send me a letter and removed it from my credit report. The amount for both accounts were totaling over 6,000 dollars. The representative XXXX XXXX XXXX stated i will mail you a letter and you should receive it in 5-7 days. On XX/XX/XXXX when i didnt receive the letter i called back and the supervisors. XXXX XXXX stated this is your account and i said i have proof that was mailed to me by your company which is n't my information on the lease application that they had mailed me. She stated i must send her a lease of were i have being living for past 3 years and i told her i been living with my parents and dont have a lease and she said well there nothing i can do to help you but for you to pay this debt off.She was very rude starting saying this is your account and unless you send me a lease in which i can verify this account belongs to you despite the incorrect social security number and other pertinent information. I told her i was n't going to pay for account and she said ma ' you will because you are using 2 social security number and when i told i do n't she hung the phone up. I have disputed with the credit bearurs and sent the information to them that was sent to me by pro-collect and they said its nothing can be done even though it does n't ' have my social security number on it.
|
| 04/08/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I found that I had a collection account on my credit report in XXXX of XX/XX/2014 The name of the original creditor is XXXX XXXX XXXX APARTMENTS. I called XXXX XXXX XXXX APARTMENTS when I discovered this collection account and was told that I did n't give them a 30 day notice. The company is now under a new management and the lady I spoke with ( XXXX ) said they do not have the documentation. I explained to her that I have a copy of my 30 day notice but she said I need to deal with the collection company ( PRO COLLECT ). I sent a letter to PRO Collect explain that I do not owe the debt and sent evidence showing that a 30 day notice was given and the debt is invalid but they responded with a letter stating that their client contends that the debt is valid with no explanation on how the debt is valid. I sent them another letter to validate the debt but they can not validate the debt. The credit bureaus are not helping. They just report what collection agency tells them without any validation. I need help dealing with this corrupt collection agency. They clearly know that I do not owe this debt but are trying to collect anyway. The lease ended on XXXX XXXX. XX/XX/2014 and I gave them a 30 day notice on the XXXX of XXXX XX/XX/2014. A staff member signed and made a copy for me.
The XXXX is for {$1100.00}.
{$600.00} for XXXX 's rent ( which makes no sense, since notice was given ).
{$470.00} for Re-letting Fee ( 30 day notice was given. Makes no sense ).
The rest {$72.00} is for utilities. I am not sure if I paid this but I do not mind paying the {$72.00} but the rest of the charge is bogus.
|
| 12/12/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
On XXXX XXXX I opened a complaint XXXX with regard to Pro Collections and the original creditor XXXX XXXX Apartments ( see complaint for detail ). That same day I received the companies response " We will request the proof of the debt and mail to the consumer. The consumer can contact our office at toll free XXXX my extension is XXXX XXXX XXXX for additional assistance in this matter Thank you for your time and patience in this matter '' I called XXXX XXXX on XXXX XXXX for additional assistance as per her response to CFPB. When I explained the situation she lashed out and told me she is a bill collector, and not a customer service rep. She then proceeded to berate me, and told me that I needed to have my proof to her by XXXX XXXX. I told her I did not understand what she needed, and what and where should I send it to. I was very confused because per her response to CFPB,, I thought she was going to get information from the creditor. She continued to speak in a threatening tone throughout our conversation. At that time I asked to speak to her supervisor. She told me his name was XXXX XXXX and she had no intention of transferring me to him. I asked her why she would respond to the CFPB with one response, and give me a completely different one. She then hung up. I know this call was recorded, and I can not believe that even a " bill collector '' would talk to someone the way she spoke to me. I see that there are numerous complaints on the CFPB board about Pro Collections. I feel that they are threatening, dishonest and abusive. I am filing this complaint about XXXX XXXX and Pro Collections.
|
| 08/11/2016 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
In 2012 I went to the Emergency room for a XXXX XXXX and was treated by XXXX XXXX XXXX XXXX of XXXX XXXX XXXX XXXX, XXXX XXXX XXXX. XXXX was under contract with XXXX XXXX XXXX XXXX at that time. XXXX did not turn the claim into the insurance company in a timely manner, and the claim was denied. Per their contract, XXXX was not allowed to bill me, the patient. Instead of writing the amount off the books, the balance remained but they did not bill me. Later, XXXX sold their Accounts XXXX to ProCollect. ProCollect refuses to acknowledge the paperwork that proves that I do not owe the debt. I sent a copy of the EOB from my insurance company with a code ( XXXX ). The XXXX page of the fax is the back of the XXXX which explains a code " ( XXXX ) You do not have to pay this charge. That is because the provider did not send the claim to us within the required time limit. ( XXXX ) ''. The have put a collections entry on my credit report and have been sending harassing letters and making harassing phone calls. I made several attempts to resolve the issue and in return received abuse and zero cooperation. The would not give me an original invoice or any contact information other than company name for the original charge. Through my own research I was able to get the whole story from XXXX XXXX insurance company. I will also be reporting ProCollect to the FTC for XXXX and FDCPA violations. The phone abuse went all the way to the top. I even spoke to XXXX XXXX XXXX, XXXX XXXX of ProCollect. He immediately began yelling at me over the phone and talking over me. Thank you very much for your assistance.
|
| 12/06/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Dear Sir/Madam, I am writing to bring to your attention a matter concerning inaccurate and erroneous information related to a debt that has been attributed to my name. I believe this information is in violation of the Fair Debt Collection Practices Act ( FDCPA ) and may require investigation to rectify the situation.
Details of the Inaccurate Debt : Creditor Name : Procollect Account Number : Amount : {$4200.00} Date of Alleged Debt : XX/XX/23 Explanation of the Dispute : I have recently discovered that a debt, as detailed above, has been reported under my name. However, I have no knowledge or record of any such debt, and I strongly believe that this information is inaccurate and not associated with me. I have taken the necessary steps to verify my financial records, and I can confirm that I have no outstanding debts with the mentioned creditor.
I have also made efforts to contact the creditor directly to resolve this matter, but my attempts have been unsuccessful. Given the potential harm to my creditworthiness and the violation of my rights under the FDCPA, I am seeking your assistance to investigate and resolve this issue promptly.
Attached to this letter are copies of relevant documents, I kindly request that you initiate an investigation into this issue and take appropriate action to correct the inaccurate information on my credit report.
I appreciate your attention to this matter and your assistance in resolving this dispute. Please feel free to contact me at XXXX or XXXX if additional information is required.
Thank you for your prompt attention to this matter.
|
| 02/03/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
As noted in the attached, I do not owe this debt. This information was sent to the company. My XXXX was extremely uncooperative when I tried explaining my case. He refused to allow me to speak to a manager in an attempt to resolve the discrepancy.
I immediately sent an email to the company and proof documentation.
I sent this communication to the company on XXXX, but I didn't get a response from them. They, however, placed this item as a collection on my report today XXXX- which is now harming my ability to get a mortgage account.
Email to Pro Collect.
Company Name : ProCollect Inc XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Phone Number : ( XXXX ) XXXX Hi XXXX XXXX, This is XXXX XXXX, and Im contacting you regarding account XXXX. We spoke earlier. Please see attached proof that I do not owe the debt indicated in this statement.
As noted on the statement from XXXX XXXX, it states that I owed XXXX for an Earlier Termination Fee - dated XX/XX/20 As noted in the receipt from XXXX XXXX, I bought out the lease on XX/XX/20 per the signed managers signature.
I have also attached my paid money order receipt which is dated XX/XX/20.
I know you didnt believe me when speaking to you earlier, and you were clearly unwilling to help me by allowing me to speak with a manager.
Im also prepared to send you a copy of my credit report to show you that this is not on my credit profile as of todays date.
Please note that Im also exploring my legal option. I do not owe the debt indicated and noted in my statement.
I am formally requesting that you suspend your collection efforts.
|
| 01/09/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XXXX XXXX I moved into XXXX XXXX in XXXX XXXX , Oklahoma , in XXXX I have bed bugs from apartment complex, I call manager & tell her, next day she has a note on my door telling me on which day an exterminator is going to be out & I owe {$360.00} for exterminators. I look on my lease & lease states " Tenant may or may not be charged for exterminator, I take lease to her & ask what factors in the do or do not pay? she asks owner, owner tells her " if Tenant gets a letter from last landlord stating Tenant nor last Landlords home had them then Tenant does n't pay ' I did get a letter from last Landlord stating we did n't have them so that settled that issue. also I was pro active & called numerous Exterminators & everyone told me it does n't do any good to spray 1 apart. they will go to attached apartments & end up coming back to mine & have to start the process of exterminating all over. I told apartment manager their not spraying unless they can assure me the other 3apartments are getting sprayed, she would not do that. In XXXX I get an eviction notice on my door & it stated I owe their Attorney fees. I retain an Attorney we go to court XXXX XXXX & Plaintiff Dismisses-Settled case, I move out. I apply at an apartment complex in XXXX & find out XXXX XXXX turned me over to a collection agency for a Bogus issue I left that Apartment complex paid up as you can see in the documents I 'm sending, my rent I paid in XXXX & the agreement in the courthouse on the XXXX was for me to be out of premises within 7 days & I was out. I owe nothing & this adverse account from XXXX XXXX is BOGUS!
|
| 01/07/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
To whom this may concern, Hi I am seeking assistant regarding a collection agency by the name of ProCollect located in XXXX, Texas. This agency has placed a collection account on my credit report for an account that was paid years ago & they refuse to remove it despite the documentation proving it was paid.
Because the account was paid years ago it should have never been placed on my credit report in XXXX. This has caused my credit score to drop significantly & I have been unable to apply for a home for my children & I for 7 months.
I have contacted the Credit Agency XXXX & also the XXXX XXXX XXXX, unfortunately these agencies do not protect consumers & allow this predatory collection agency to take advantage of innocent individuals.
This company ProCollect has over two-hundred and forty complaints on XXXX XXXX XXXX Website and all consumer complaints are consistent with the same complaint that this company is trying to collect a debt that is not owed.
I am seeking assistant to take this company down & hold them responsible for every fraudulent account they have sent to the credit bureaus & trying to collect money for unlawfully.
All consumers & attorneys are welcome to contact me in regards to this matter.
Please provide assistant immediately to hold ProCollect responsible.
The account for XXXX XXXX XXXX was paid in XXXX, ProCollect placed the collection account on my credit report in XXXX. From XX/XX/XXXX to today XX/XX/XXXX I have been contacting ProCollect to remove the fraudulent debt they recreated.
I have submitted documentation of the account paid in XXXX.
|
| 12/05/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
This complaint is against Procollect Incorporated collection agency. On XX/XX/XXXX I paid in full an account I had with them for the amount of {$1600.00}. When I called to pay my balance I was under the impression that it would be removed from my credit and it never was. It is affecting my credit score to this day because it keeps updating on my monthly credit report. I called Procollect on XX/XX/XXXX spoke to someone that told me it was not coming off of my credit report because I had disputed it with the credit bureaus. So I called the credit bureaus and asked them to remove the dispute so Procollect can update it and remove it from the credit report. They told me that the dispute had already dropped off because it had been over 30 days and there was no resolution. When I called Procollect back to inform them the dispute was removed I spoke to a different lady than the first time. She was being very rude as soon as she answered the phone she already knew my name. I told her I spoke to someone a week before and she said, " I know you already spoke someone about this on XX/XX/XXXX so what can we do for you now '' I asked her if they can update their records and remove this account from my credit report since the dispute was removed and she said that they don't delete accounts. So I told her the person I spoke to before told me it would be done and she just kept insisting that they don't do that and could give me no explanation of why the other lady said they would. When I tired to get their names they told me that information was irrelevant and then they hung up on me.
|
| 10/23/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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I was first contacted by ProCollect that owed a debt for {$270.00} for an online apartment application for XXXX at XXXX XXXX. I told that them that it was identity theft and that asked what documents I needed to submit to prove so for an investigation. The employee of ProCollect just to send what I thought I should send. On XX/XX/19, I emailed them my IDTheft Report, a letter telling them it was identity theft, and two utility bills proving my address during the time. They then sent me a letter saying I still owed the debt along with the application that was completed on line. None of the information on the application is correct besides my social security number. All other information is incorrect. There is also no driver 's license identification attached with the application. I called Procollect and was told I needed to submit a police report also to confirm identify theft. I emailed the police report on XX/XX/19. On XX/XX/19, the debt was reported to my credit report even after I told them it was not my debt and it was identity theft in writing. I have since spoken to ProCollect several times ( XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) and they say it my debt only because the social security numbers match and the thieves are using an old driver 's license number that is no longer valid, in use, and is from another state. I am a victim of several online breaches including XXXX breach and my social security number could have been stolen then. An employee named Mrs. XXXX said she was not required to let me have the investigators report even though I requested it.
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| 03/04/2021 |
Yes |
- Debt collection
- I do not know
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- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
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Web |
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I recently filed a complaint with the XXXX XXXX XXXX in regards to an entity known as Pro Collect. The issue pertains to an item that was posted to my consumer credit file with XXXX XXXX in the amount of XXXX. The item was not validated and I was never afforded the opportunity to respond to the accusation.
I was never given notification by Pro Collect of the alleged debt prior to it showing up on my credit report I was never given the opportunity by Pro Collect to request documentation that could validate the alleged debt.
I was never given notification that I had 30 days to respond to the accusation of debt by Pro Collect before it could be assumed as pertaining to me.
I did not receive written notice of : The amount of the debt, or the name of the creditor to whom the debt is owed.
I received notice from the XXXX that Pro Collect had sent a response to them. In the response Pro Collect states that there are somehow multiple alleged debts regarding this item, totaling XXXX which until that very moment had never been revealed to me. I have found out about the alleged total balance of this alleged debt that Pro Collect appears to be attempting to collect on via a third party which is a clear violation of the Fair Debt Collection Practices Act ( Section 805. Communication in connection with debt collection ) { ( b ) Communication with third parties }. This is merely one of many violations of the FDCPA by Pro Collect that is known to me at this time, it is as if they are truly immune to the FDCPA and know that they will not be held accountable for these actions.
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| 12/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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On XXXX my daughter signed a lease agreement with the XXXX XXXX XXXX XXXXXXXX XXXX apartment complex in XXXX FL, I cosigned the agreement for her at that time, even though I realized that the contract was very uncomfortable. My daughter was supposed to move in on XX/XX/XXXX to start the school year at the XXXX university. Covid 19 hit the country by the end of XXXX and then on XXXX XXXX suspended the in person classes for the XXXX due to the Lock downs in the state. We tried to contact the complex by all means available but they did not respond until after the lease began on XX/XX/XXXX. By this time, they sent a letter saying that she was supposed to move in, we tried to negotiate the lease by giving them different options like to pay 3 months in advance and get rid of the contract, to be allowed to posponed the lease for XX/XX/XXXX and thus my daughter will live it for the agreed time, 1 year lease. We also offer them to allow us to pay up to 5 months by monthly payments to get rid of the contract, but none of these was good for the management. As a result, when the contract year ended on XX/XX/XXXX, they send the total debt to collection as expected. The company named PROCOLECT, INC contacted me to collect the debt on XX/XX/XXXX. I sent them a letter in which I requested time to get into an agreement and in less that 10 days they reflected the negative account on the credit bureau which I believe is a violation of the Fair credit reporting act and the consumer financial protection.
I disputed the account with the XXXX bureau but they found the dispute valid.
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| 10/19/2017 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
Servicemember |
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I have been disputing these debts to the collection agencies and the credit bureaus advising that this one apartment they are collection on was obtained do to identity theft. I have provided police reports a letter of identity affidavits explaining these are not my debts. I have never stayed at this location or allowed anyone to use my information. XXXX XXXX XXXX, ( XXXX XXXX XXXX ) Acct # XXXX & Pro Collect ( XXXX XXXX XXXX ) Acct # XXXX. XXXX XXXXt XXXX is collecting the debt for {$1700.00} Pro Collect is collecting for {$1700.00}. PRO COLLECT XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX ( XXXX ) XXXX. XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, GA XXXX ( XXXX ) XXXX. Please have them provide the application on file for this debt to where CFPB will see that these two agencies are collecting for XXXX at XXXX XXXX and XXXX at XXXX XXXX these are the same apartment complex the name changed from XXXX to XXXX at XXXX. The address for this complex is XXXX XXXX XXXX XXXX, XXXX, FL XXXX phone number XXXX. The Florida law indicate only one agency can collect on a debt this is double jeopardy for 2 agencies to collect for this same debt. I spoke to the credit bureaus and they said since the agencies have 2 different account numbers it shows as if they are collecting on different debts when in actuality it 's the same debt they are 2 agencies different entities that are not the same company however tied into the same debt. I am requesting that these agencies remove this false information off my credit or at least one agencies is required to stop collecting this debt.
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| 11/24/2020 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
Servicemember |
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Pro collect is attempting to collect a debt that I do not owe. I have made several attempts to receive any information on the debt and I have received none. Also the debt is supposedly fees from a broken lease. However I had received orders from my commander ( was XXXX XXXX XXXX to move back to the XXXX immediately because of serious health issues I had going on. My commander gave me written orders/letters that I provided to the leasing company but they would not let me out of my lease. Even if they felt I owed them money for repairs or cleaning I was never given any type of letter about that or break down. I paid XXXX dollars in a security deposit upon moving in. I moved out and paid rent for 8 months of my 12 months term. My rent was XXXX a month and the apartment was filled very shortly after I left per a neighbor informing me of that. So if they had successfully mitigated damages per Tennessee law they arent able to demand the money for longer than that period of time. I have not ever received a break down of this debt or how it is so high after they were able to fill the apartment and kept my entire security deposit. This collection agency has not responded to any attempt I have made to send me any documentation about this debt. Given all of these circumstances I do not believe this is my debt or I owe this debt to them. Not only did my leasing company disregard my commanders letter for that I relocate back to the barracks but now this debt is severely impacting my ability to move forward in my life and I cant get any information about it.
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| 06/23/2020 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
Servicemember |
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I was a resident of the XXXX from XX/XX/XXXX until XXXX of XXXX. My lease was up. I was looking to purchase a home, which I did. The XXXX consistently falsified information to the lender in order to keep me from getting my home. I left the XXXX with the last month paid and was closing on my home. I never heard from the XXXX. then in XX/XX/XXXX procollect began reporting on my credit that I owed a debt to the XXXX. I contacted procellect and explained that the FCRA prevented any company from placing any negitive item on my credit more than 180 days after the delinquency. Pro collect was attempting to collect from a closed account from 365 days prior, by this time I had discarded any receipts, I only keep for six months. I spoke to pro collect and let them know that they were in violation of the FCRA " ( c ) Running of Reporting Period ( 1 ) In general. The 7-year period referred to in paragraphs ( 4 ) and ( 6 ) 6 of subsection ( a ) shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action. '' they had no regard for the law and continued to bager me with insults " you shoulda paid your debts i dont know whats wrong with you " which can be heard on the recorded call XX/XX/XXXX around XXXX ish.
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| 02/09/2022 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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In XXXX of XXXX, I moved out of an apartment complex named The XXXX Apartments in XXXX, TX owned by XXXX XXXX. I received a Final Account statement on XX/XX/XXXX, for {$100.00} for the apartment cleaning fee. Due to my move, it totally slipped my mind that the balance was due, and the XXXX Apartments sold my debt to a collection agency. The Creditor 's name is Pro Collect Inc. Pro Collect placed the debt on my credit report on XX/XX/XXXX for {$580.00}. I have disputed this collection with all three credit bureaus at least three times, only to be told that if the creditor doesn't remove it themselves, then the credit bureaus can't either.
I have sent documentation of the final account statement that the apartment complex sent me to the collection agency, and they still don't want to update the amount so that I can finally pay it off. I called back one more time to make sure that they received my email, and they confirmed that they did, but also added that the apartment complex told them that the amount is correct, when it is in fact not. I never received any other amount or notice from the apartment complex about a different amount. I have also tried reaching out to the apartment complex via email, and phone, but am constantly getting a runaround.
The collection agency closed the account on my credit report for the same amount in XX/XX/XXXX. This issue is messing with my livelihood and peace of mind because I currently can not get another apartment until this issue is resolved. I am currently living with someone due to this.
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| 05/25/2023 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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My name is XXXX XXXX and I'm a consumer submitting this complaint on behalf of myself without any influence from any third party being involved. Fraud has been committed on my consumer report, which violates the FCRA and FDCPA. PROCOLLECT INC is using extortionate means to collect on alleged debt. I do not owe that result from extension of credit which violates Title 18 USC 892-894 and constitutes racketeering activities and extortion. This is a notice sent as per the Fair Debt Collection Practices Act ( F.D.C.P.A ). 15 U.S.C. 1692 ( G ) Section 809 ( B ). THIS IS A REQUEST FOR ACCOUNTING : REQUEST REGARDING LIST OF COLLATERAL OR STATEMENT OF ACCOUNT IN REFERENCE TO U.C.C 9-210. This authenticated record must include all tax filings ( including all 1099 's, 1096 's and 1098 's ) any and all trades and/or investments and/or interests associated with this account of which I am alleged to be a party. I have a right to this information, as it's directly associated with the reporting activities. This is also a NOTICE exercising my rights to prevent the processing of my personal data by PROCOLLECT INC. Please be advised that providing a memorandum or other statement from your agency, stating that PROCOLLECT INC the assignment of the account was transferred shall be deemed insufficient. Failure to substantiate the claim, please settle the accounts immediately and cease and desist all communication and have the trade lines deleted from my consumer report. PLEASE BE ADVISED THAT YOU ARE IN VIOLATION OF MY CONSUMER RIGHTS AND THE FDCPA.
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| 09/17/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I lost my job in XX/XX/XXXX at the onset of the pandemic. I was living in low-income, public housing at the time. And even though I followed all proper proto-call in disclosing all new information to housing by filling out the necessary forms to lower my rent based on income in a timely manner, housing used the pandemic as a way to fraudulently obtain COVID funds by ignoring policy and procedure, exploiting and harassing unemployed tenants through and by threatening eviction, damage to credit, and harm to future employment opportunities by fraudulently claiming noncompliance due to their strong arm tactics. XXXX XXXX, XXXX XXXX XXXX XXXX acting property manager, XXXX XXXX, immediately increased my rent to over {$400.00} a month and kept increasing to almost {$900.00} a month the more I tried to fight the injustice. I believe this was done to fraudulently obtain COVID funds during the pandemic by exploiting tenant rights. This debt was paid by way of Arkansas rent relief funded by COVID relief pandemic funds to help offset eviction ( why should an unemployed single mother living in public low income housing be faced with a {$10000.00} rent bill from XX/XX/XXXX through XX/XX/XXXX anyway?? )... I met with XXXX and she agreed orally and by email ( XXXX sent Attorney XXXX XXXX and myself an email to drop the unlawful detainer against me for payment in XX/XX/XXXX ). I paid over $ XXXX of this debt and XXXX XXXX agreed that the detainer was to be dropped and this debt was clear. So, why is this showing up on my credit report?
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| 04/23/2021 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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I recently applied for an apartment in XXXX, TX and when they did a background/credit check I was told that I had an outstanding collection with Procollect, Inc. for {$3700.00}. Decided to pull my credit report from home, saw that the collection dates back to XX/XX/XXXX. Original creditor : XXXX XXXX XXXX XXXX . Account # XXXX or XXXX. Does not state as to what the collection is for, non-payment of rent or property damages?
Tried contacting Procollect, Inc. @ ( XXXX ) XXXX and ( XXXX ) XXXX more than once, never received a callback. Yet, I noticed that when I filed a dispute through all 3 credit bureaus that my credit report now shows a Recent Delinquency Date : XX/XX/XXXX and XX/XX/XXXX. How? Why did they update/add recent delinquency dates without having contacted me in the first place? I have never received a letter in the mail informing me about the collection, nor have I received any calls.
This is the only thing that is not allowing my rental application to go through. And I have a very short time frame to validate this alleged debt collection. My income is also limited due to the recent Covid-19 Pandemic and can not afford to pay off the entire collection that they say I owe. However, I am willing to make a settlement payment for this alleged collection in good faith that they then will remove the collection from my credit report, as well as provide me with debt paid verification letter.
Sincerely, XXXX XXXX XXXX XXXX XXXX TX XXXX XXXX XXXX, TX XXXX ( XXXX ) XXXX XXXX This complaint was filed on XX/XX/XXXX
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| 07/01/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I received a final invoice from XXXX XXXX apartments and XXXX XXXX XXXX XXXX ( on XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX ) where I moved from in XX/XX/XXXX. The invoice contained several invalid amounts and amounts that should not have been charged at all. A particular person, XXXX XXXX at XXXX XXXX, charged me for XXXX rent, late fees, and reletting fees when she asked me to move asap, and I did. I was not evicted, I was asked to move because XXXX argued with my XXXX XXXX son in XX/XX/XXXX. I signed a lease with XXXX XXXX apts effective for XXXX XXXX, XXXX and XXXX verified me as a current tenant of XXXX XXXX with no issues.
I contested the entire invoice to the management company over XXXX XXXX, XXXX XXXX XXXX, but they never responded. They sent the balance to Procollect, Inc. ( on XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX ). I contested the balance with Procollect as well, but to no resolve. I mailed proof of why I'm contesting the balance, but nothing changed.
XXXX charged XXXX for damage to grassy area by the U-Haul I rented. I had insurance on the truck, but XXXX charged XXXXXXXX XXXX This invalid and malicious debt has been unnecessarily damaging in my credit files for long enough. I have no other choice but to take matters to higher levels for help, because this isn't fair, and I have been saying this since the beginning. I need this debt removed from my credit files immediately, and XXXX XXXX XXXX and Procollect should be penalized for maliciously reporting inaccurate and damaging debt since XXXX.
|
| 07/14/2017 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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In XXXX XXXX an apartment I moved out of was retaliating against me for some disagreements the property manager and I had to do with repairs in my unit that they refused to fix (law violation #1) and towing vehicles. I did not renew my lease with them however, upon giving proper notice of intent to vacate, I somehow acquired a lump sum of charges (XXXX) that I was never informed of (law violation #2). For the record, I was first notified of the charges on XXXX XXXX XXXX by the debt collection agency ProCollect, 2 months after moving. The claims made against me were clearly made in bad faith. XXXX XXXX XXXX XXXX XXXX submitted no evidence to support their allegations and instead the credit bureaus and debt collections agency let a mere copy of the lease agreement constitute as evidence. I sent multiple dispute letters claiming the false statement of fact provided by XXXX XXXX XXXX XXXX XXXX. On XXXX XXXX XXXX I sent Pro Collect a final dispute letter with attachments that refuted all of their claims against me. I received nothing back from ProCollect but now this is the only derogatory mark on my credit and it is completely illegal. ProCollect has violated the fair debt collection practices act. Section 807(5) States that a debt collection agency cannot threat to take action that cannot legally be taken. Section 809(b) States that if a consumer notifies the debt-collector within the thirty day period (a) that a debt, or any portion thereof is disputed, the debt collector shall cease collection of the debt.
|
| 08/23/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
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Repetitive harassment. Calling all hours of the day even after XXXX pm. Below is a detailed call log of the last year starting : From phone number : XXXX or XXXX ( XXXX ) XXXX XXXX from a XXXX representing to be from PCI named : XXXX XXXX. Or same number ( XXXX ) XXXX Ext : XXXX from a XXXX representing to be from PCI named : XXXX XXXX XXXX XXXX XXXX from PCI XXXX from PCI XXXX XXXX XXXX from PCI Ext : XXXX XXXX XXXX from PCI Ext XXXX XXXX Below are just the voicemails not including all the excessive calls in between where they didnt leave voicemails XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 09/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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Web |
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I received a call from ProCollect on XX/XX/2022, wherein they asked me to pay them money but refused to provide me any details regarding the debt. ProCollect stated they had been sending collection letters to me at the request of XXXX since XX/XX/2022. I requested the address they were sending the collection letters to and it was not the forwarding address provided to XXXX XX/XX/2022, when I provided XXXX notice I was moving as a result of constructive eviction as a result of their violations of Texas XXXX XXXX XXXX and XXXX. I then sent an email to ProCollect ( XXXX ) as XXXX XXXX stated requesting the amount of the alleged debt ; full name and mailing address of the original creditor for the alleged debt ; documentation showing you have verified that I am responsible for the alleged debt or a copy of any judgment ; and documentation showing you are licensed to collect debts in Texas. To date, I have not received any of this information. I also provided them with my attorneys contact information and she has not received anything either. I had my credit report pulled recently and was astonished to see this was on all 3 reports. I have disputed it with all 3 bureaus however they are not requiring the collector to follow the Fair Debt Collection laws. I have provided the bureaus with all documentation and requests prior to the constructive eviction and after. Again, to date, I nor my attorney have received any documentation from ProCollect regarding this alleged debt as request more than 4 months ago!
|
| 07/11/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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This involves an amount owed to my former apartment complex while Iwas in college. This debt is claimed by ProCollect Inc to have been placed in XXXX by the former management company of the apartment complex which is now out of business. I received a call from ProCollect Inc in XX/XX/XXXX claiming to demand payment of the debt. I was not familiar with the debt and taken off guard and I asked ProCollect Inc to call my father as he was the guarantor for my lease. He spoke with a representative about the debt. He also demanded payment from my father. My father asked that he confirm and verify the debt in writing as required by law, however, he stated that he had already mailed a letter. Neither my father nor I have ever received any correspondence from ProCollect Inc. My father told the representative that the previous management company had several issues of mismanagement and it would not surprise me if the debt was legitimate. My father then asked the representative again to mail me one letter to verify the debt and he would pay it off. The representative refused and stated he could not help it if the XXXX did not deliver my mail. That was the end of the conversation. After that, ProCollect Inc placed a collection on mine and my father 's credit reports with all three credit reporting agencies. After disputing the collection with all three agencies, XXXX and XXXX XXXX removed the collection form both of our reports. However, XXXX has left the collection on our reports despite filing two disputes.
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| 06/29/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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Procollection inc is the collections company. XXXX XXXX XXXX is the name of the landlord. When I lived here, I noticed that my family suffered from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. We took her to the doctor for this and I called the landlord to ask for repair. When repaired, they just put a bandaid on the issues because we still had XXXX XXXX everywhere. I sent an email to the landlord to file a complaint about the health issues it is causing my daughter. I sent pictures and emails. I moved out of the apartments and an eviction was filed, but dismissed. They changed the amount due from {$9200.00} to {$2600.00}, I believe this is civilly unfair. While living here, I suffered so much with XXXX XXXX. I was also diagnosed with a XXXX XXXX in XXXX so this collection added to my distress at the time after diagnosis. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX My daughter also has severely terrible XXXX issues from her XXXX and living in this unsafe apartment became severely unstable and unhealthy. I need to please know how to fight this in collections because it is stopping me from living peacefully with my children. I also went through divorce after leaving these unsafe apartments because of the XXXX XXXX that it added into my life. I can get paperwork documentation that my daughter was seen by a doctor while living there. I have been researching XXXX XXXX but given that its several pages I'm hoping someone can help with more information. I have pictures and videos that I will upload
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| 08/30/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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Not only do I not know what debt they are referring to, or what it is for, they have violated my rights as a consumer. Pursuant to the FDCPA, specifically 15 USC 1692g, it states : Within 5 days after the initial communication with a consumer in connection with a collection of any debt, a debt collector SHALL, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer written notice containing the - ( 1 ) the amount of the debt ; ( 2 ) the name of the creditor to whom the debt is owed ; ( 3 ) a statement that unless the consumer, within 30 days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed valid by the debt collector ; ( 4 ) a statement that if the consumer notifies the debt collector in writing within the thirty_day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt and ( 5 ) a statement that, upon the consumers request with the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor. This company has not provided 3-5 and therefore, is in violation of the law. Not only did they not include it on the initial communication, they failed to send it within the 5 days. This is a clear violation of the law and is not equitable or fair to me, the consumer, in which they are claiming the deb is owed.
|
| 03/19/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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On XX/XX/XXXX I contacted Pro Collect to see why they were showing up on my rental history as being owed a debt in which I know I included in my Chapter XXXX Bankruptcy filed case. I filed Chapter XXXX in XX/XX/XXXX in which I have since been discharged from this filing. Once again I contacted Pro Collect and asked why are they still showing that I owe for the XXXX XXXX XXXX and other company by the name of Sure Deposit which was also included in the Bankruptcy. I was advised that my account was restricted and to contact a gentleman by the name of ( XXXX XXXX ) via email. I was giving the email of XXXX and also advised that if and when he returns my call that I would need to answer because he will not call back. Meanwhile, I still did not receive a call back or email in reference to my issue at hand. I contacted the company again on XX/XX/XXXX for a follow up because I have yet to receive a resolution from the first attempt to inquire as to why this debt is still out there when it should indicate it was discharged through bankruptcy. This is causing a hardship on me because I'm trying to relocate and they will not allow me to reside in their dwelling until I show proof that I do not owe this debt to Pro Collect, The XXXX XXXX XXXX and Sure Deposit. I have yet to hear from this company and per the reviews for this company they have horrible service and XXXX XXXX is not a reliable source to handle the issue at hand. Therefore, I will exhaust all avenues until I get this issue resolved.
|
| 05/16/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
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Web |
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I looked at my credit report with my non profit financial counselor and saw an eviction that was settled in court back in 2016. I called Procollect on my own to try and get validation and understand what was happening. They refused to speak to me and told me I had to send all my personal information to fox@procollect.com. This sounded wrong to me so I called my financial counselor, XXXX XXXX with Family Service of XXXX XXXX. We scheduled and appointment and called the creditor together. She refused to speak on speaker phone or speak to my counselor even though she offered to let me give them permission to speak to her. She hung up on us. We researched XXXX XXXX and found the disposed case. I sent letters to the credit bureaus stating : Subcode XXXX Act Number XXXX Procollect is misreporting an apartment eviction. I have included the judgement from XXXX XXXX showing it was disposed and I had to pay court cost for {$110.00}. Procollect refused to speak to me or my non-profit financial counselor. They wanted me to email in all of my personal information to a fox@procollect.com. The amount they are showing is {$4500.00}.
I have reported them to the CFPB for professionalism and fraud.
I attached all of the court documentation. How can a collector try to collect {$4500.00} when I only had to pay {$110.00}. These apartments have terrible reviews online and this is fraudulent behavior. This effects peoples lives and could make me not eligible for a job or to move into an apartment.
|
| 09/18/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
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Web |
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According to Section 392.101 of the Texas Finance Code prohibits a third-party debt collectors or credit bureaus unless the third-party debt collection or credit bureau has obtained a surety bond & filed a copy of the bond with the Office of the Secretary of State. ProCollect Inc.is illegally trying to collect debt from me & has illegally reported an alleged debt to all three credit bureaus.
SUBCHAPTER B. SURETY BOND Sec. 392.101. BOND REQUIREMENT. ( a ) A third-party debt collector or credit bureau may not engage in debt collection unless the third-party debt collector or credit bureau has obtained a surety bond issued by a surety company authorized to do business in this state as prescribed by this section. A copy of the bond must be filed with the secretary of state.
( b ) The bond must be in favor of : ( 1 ) any person who is damaged by a violation of this chapter ; and ( 2 ) this state for the benefit of any person who is damaged by a violation of this chapter.
( c ) The bond must be in the amount of {$10000.00}.
Acts 1997, 75th Leg., ch. 1008, Sec. 1, eff. XXXX XXXX, 199
7.
Sec. 392.102. CLAIM AGAINST BOND. A person who claims against a bond for a violation of this chapter may maintain an action against the third-party debt collector or credit bureau and against the surety. The aggregate liability of the surety to all persons damaged by a violation of this chapter may not exceed the amount of the bond.
Acts 1997, 75th Leg., ch. 1008, Sec. 1, eff. XXXX XXXX, 1997.
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| 07/11/2022 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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This involves an amount owed to my sons former apartment complex while he was in college. This debt is claimed by ProCollect Inc to have been placed in XXXX by the former management company of the apartment complex which is now out of business. My son received a call from ProCollect Inc in XX/XX/XXXX claiming to demand payment of the debt. My son is not familiar with the debt and taken off guard and he asked ProCollect Inc to call me as I was the guarantor for my sons lease. I spoke with a representative about the debt. He also demanded payment from me. I asked that he confirm and verify the debt in writing as required by law, however, he stated that he had already mailed a letter. Neither my son nor I have ever received any correspondence from ProCollect Inc. I told the representative that the previous management company had several issues of mismanagement and it would not surprise me if the debt was legitimate. I then asked the representative again to mail me one letter to verify the debt and I would pay it off. The representative refused and stated he could not help it if the USPS did not deliver my mail. That was the end of the conversation. After that, ProCollect Inc placed a collection on mine and my sons credit reports with all three credit reporting agencies. After disputing the collection with all three agencies, XXXX and XXXX XXXX removed the collection form both of our reports. However, XXXX has left the collection on our reports despite filing XXXX disputes.
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| 07/15/2023 |
No |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
Servicemember |
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XX/XX/2019 I received a l letter stating I had new electric services. I immediately called and canceled and advised that I did not open an account. I had been with XXXX XXXX with no problem and would not and had no reason to switch. I have contacted XXXX for years. They stated I owe {$1100.00}. Finally after four years they sent me a letter showing what I was charged. They stated I had electric for XXXX days in XX/XX/2019, I advise multiple times I did not switch My company is XXXX XXXX. I have lived in this house for over XXXX years my electric bill is normally between {$120.00} to {$230.00}. The higher amount in the summer months. The amount they said for XXXX days is outrageous. Anyone can see that is XXXX. Second on XXXX I was arrested because my XXXX yr was hitting me I held her down until police came. I was taken to XXXX and because I did not have bond sat in XXXX until the beginning of XX/XX/2019 which means I wasn't even out to change my electric company. I have contacted them for years and disputed with them only saying I owe and no proof until this month when I threated with a lawyer and they is when they sent information stating I had there electric company from XX/XX/2019 until XX/XX/2019 which is impossible I was in XXXX one and two no way would I ever have a {$1200.00} electric bill for XXXX days my home barely would hit that number in XXXX months let alone XXXX days. They are a fraudulent company I believe to be ripping people off and scamming them.
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| 10/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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On XX/XX/XXXX I sent " On XXXX XXXX. Pro Collect added a derogatory mark on my credit report per XXXX XXXX. Upon further research, this account was transferred/sold and I'm no longer responsible for the account. Debtor 's creditor did not verify this collection. Also, there is no written form of communication, contract, or signature for this accused debt at all. A bill without a signature does not validate the debt and anybody can send a bill and say this is mine. According to FCRA, Pro Collect has violated my rights as a consumer and I'm requesting legal action to remove this account immediately.On XX/XX/XXXX Pro Collect response : '' Procollect received the consumer 's account from our client XXXX XXXX XXXX on XX/XX/XXXX. The consumer owes a balance of {$3100.00}. The consumer 's dispute has been noted and the account has been updated.
Procollect will mail proof of the debt to the consumer 's address XXXX XXXX XXXX XXXX, XXXX, MS XXXX. I apologize for any inconvenience this may have caused. The consumer may provide Procollect with any correspondence that proves this debt to be invalid by email to XXXX or fax XXXX XXXX. The consumer may contact Procollect @ XXXX to pay the balance in full over the phone with a credit or debit card, or receive additional payment options. If the consumer has any further questions they may contact me, Mrs. XXXX, directly @ XXXX ext XXXX.
Thank You '' I still have yet to receive validation and proof of debt. It has been past 30 days.
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| 07/29/2018 |
Yes |
- Debt collection
- Mortgage debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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I attempted to pay in full my debt from an old apartment that I had left and did not receive a final bill, because the office personal gave me a wrong move out date, a month prior to the actual move out time. I later saw the debt showed up on my credit report without any bill received to date from the Apartment complex. Multiple attempts to pay this debt in full have proved futile. The manager of Pro Collect refused the money order of the full amount on XX/XX/XXXX, and also XX/XX/XXXX. When I hand delivered on both occasion the full amount of XXXX on a money order, he refused the amount and threated me stating, " I am calling Fountains of wood meadow right now and tell them not to accept the payment from you ''. I tried to explain to him that I never got a bill from the apartment people, and I don't think it is fair to me, hence the money order was drafted in The Apartment complex name. The Debt Collector at Pro Collect, went on further to state, '' by the way you have owed this debt too long, and I wont make any money off it '' He refused the money order of the {$570.00}, told me I needed to pay him. I further explained I needed to obtain a home, and because of this I have been rejected multiple times. Currently they have been re-aging the account on my credit report. The date reflected currently is XX/XX/XXXX, when the debt was incurred XX/XX/XXXX, 4 years ago. I had to notify Pro Collect not to Contact me, due to the enormous phone call volume in the past.
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| 10/03/2022 |
No |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
Servicemember |
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While XXXX late XXXX, I received an alert from XXXX saying that was a debt collection owed for an apartment. I instantly disputed the claim because I was XXXX and I have never applied to live in an apartment. I first contacted the apartment complex to get any information I could as directed from the XXXX Police department website for fraud claims. The manager informed me that they had no records for that due to the complex being bought out by another company. I asked if there was anyone they could reach out to from the previous company and I was told no.
After that call, I proceeded to call Procollect and was told that they could not give me that information. That I would have to go through the police department or the apartment complex.
After disputing this incident now three times online I then called the management again hoping for another answer. Still the same answer of no records.
After returning home in XXXX of XXXX, I XXXX the address from XXXX XXXX. After speaking with the manager and a rep, she informed me that they were bought out a second time and they do not have any records to give me. She said I should XXXX the name of the company before they were bought out and a number should be listed.
I called as soon as I got in my car and it was then we discovered that the previous company had already merged their online websites and phone number with the new company. So basically I called the same two ladies that I had just spoken with in person.
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| 08/08/2022 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
Servicemember |
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I have a collection item from my previous apartment that was reported in XX/XX/XXXX. When the collection agency contacted me in XXXX of XXXX, I told them I would pay on XX/XX/XXXX. I sent a check at that time and the funds were removed from my account.
I noticed that in XXXX of XXXX my credit report still reflected an owed balance. When I called the collection agency they told me that I needed to contact the office that I owed money and then fax them information.
During the call, however, the representative was extremely rude, talking over me, and using legal jargon such as " on a recorded line, you are saying you are refusing to send proof of payment ''. And that if I refuse, she will be forced to terminate the call. She did not allow me to speak.
I contacted the office I owe money to, and they called the credit agency and notated the account that we did pay in full. And that they would be mailing the check. This is on XX/XX/XXXX, nearly two months after I paid.
My complaint is about the collection agency 's unwillingness and berating behavior and refusal to actually collect a debt that I have paid to the original debtor. And the inhuman way of berating me on a phone call by talking over me and not listening to what the situation is.
The original debtor also never made any action on our check. They did not proactively call the collection agency or deposit the check. They placed it in a safe with a note " do not deposit '' for nearly two months.
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| 06/16/2023 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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XX/XX/2023 ProCollect XXXX XXXX XXXX XXXX XXXX XXXX Tx XXXX XXXX Contact me sometime in late XXXX/early XXXX advising that I owned {$83.00} for un unpaid utility bill. I advised I had NO idea what this was about, never heard of the company, nor had I received any info until this call. The lady on the phone was very rude and advised me to file a police report. I requested that she send me the details of the debt so that I could further investigate as this seemed to be fraud with my ss #. This week I checked my credit and it was reported to XXXX. I contacted ProCollect today and inquired as to why it was reported on my credit report when I have yet to receive any further documentation and or information. the lady explained that the debt was owned as of XX/XX/XXXX and they had sent notifications. She could not tell me what address these were sent to. She did ask if the address on file at the time was accurate and I advise yes but I have never recvd anything in regards to this matter at my current address. She advised that they did receive my request via email to provide all documents for me to further review although I am confident this is not my debt and someone used my SS # to be approved for utilities with 10 XXXX XXXX XXXX XXXX. She said this would take up to 30 days to receive this info. So here I sit with my credit score reduced by XXXX points due to a {$83.00} debt that I was never made aware of until a quick phone call and it reported to XXXX XXXX.
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| 10/15/2023 |
Yes |
- Debt collection
- Rental debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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On XX/XX/XXXX I have gave the apartment manager the letter of excuse from the XXXX XXXX XXXXXXXX where my mother was getting her XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and not able to care for herself, so I have been taking care for my mother.
My mother has been discharged from the XXXX XXXX XXXX XXXX XXXX on XX/XX/2023, and I had to make a hard choice to either get her into XXXX XXXX XXXXXXXX care or XXXX XXXX for her learning that skill. I've decided to care give for her because XXXX said No, she made too much, because she sold the House and her Car within the 5 Year period.
So that is the reason why I had to move, the apartment wasn't safe for a senior with XXXX, XXXX XXXX XXXX. so they accepted the letter, But I had to pay fees, totaling XXXX, and they wanted it paid in full, no payments at all, so I told them that's impossible, so i told them I will not be able to pay it, and should not be billed at all with the XXXX XXXX to terminate the lease, including any fees related.
I also had XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to attend to, along with several medical bills to pay on top of regular expenses as in rent, car payment, cell bill, etc. that's what makes it impossible to pay that payment that should of not happened in the first place and its not fair. Its hard enought to joggle all this responsibility on one 's self.
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| 09/07/2020 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I received information from you attempting to collect the above-listed alleged debt. Your initial communication to me of the alleged-debt was within 30 days ago. Please be further advised, I dispute the validity of the alleged debt in its entirety. Further I request verification of the alleged debt, including, the name and address of the original creditor, along with a copy of a signed contract with the creditor.Additionally any attempts to harm my credit history and rating by updating or changing dates after you have been informed that the debt is expired, is a direct violation of the FDCPA. Any abuse to my credit rating on your part will be met with all recourse available to me by the law. You are illegally attempting to collect an alleged debt and money that I do not owe. As per the law, cease and desist all collection activity, including credit reporting. I have disputed this debt with the credit bureaus and it came back verified i have since then contacted the company and haven't received a response. Where are the documents that your company used to verify that you are reporting these accounts accurately? What is the name of the person in your company who verified the accuracy of this account? What documents did they use to verify them? Please provide me with the name of that individual, their company title, and telephone number as well as copies of the documents that they used to verify that this disputed item are being reported accurately.
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| 08/17/2018 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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COMPANIES Procollect XXXX XXXX - XXXX Ive attempted to settle this account for a length of time that has now become problematic. This matter is now over a year old and remains unresolved through no fault of my own. ( You can see this by the documentation that has been attached ).
At this time, as well as all other times, I simply want to take care of this issue and move on with my life. XXXX XXXX and Pro Collect have violated my rights under the Fair Debt Collections Practices Act and reported an INACCURATE Debt to mine and my sons credit reports In the attached documents you can clearly see I made payments to XXXX XXXX .. BEFORE this account was turned over to a collection agency. ( ProCollect ) Speaking of PROCOLLECT, once received by ProCollect this matter was reported to the credit bureau BEFORE the validation was received. In the validation they only provided a lease. In speaking with XXXX XXXX Property Management they have not sent anything to Procollect Now that this is with PROCOLLECT, I am STILL having a problem. As you can see in the attached I have attempted to settle this matter with no success. I continue to contact ProCollect. Each time I am advised that I can only speak with Mr. XXXX AND that it has to be done via email. Well as you can see that is not going to well.
At this time my desire is to clear this matter and correct our credit reports. Considering that so much time has lapsed already, Please see the attached documents
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| 02/05/2018 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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n XX/XX/XXXX, I took over someone's lease at XXXX XXXX. After 3 weeks of residing there, I relapsed with a chronic illness and needed to move back home. I went and spoke with Assistant Manager XXXX. He told me that he would talk with his manager, but he was sure that I would be able to move without paying a penalty or other charges. Shortly after I moved out, I received a letter from ProCollect stating that I owed approximately {$76.00}. I called ProCollect to dispute that charge. Everyone I talked with at ProCollect was spoke very aggressively, harassing and threatening. They would not let me complete voicing my side of the story. They had erroneous information such as I lived in two apartments during my stay at XXXX XXXX. I tracked down the previous head manager, XXXX XXXX, that basically said he could not help me because his company no longer manages XXXX XXXX. I called XXXX XXXX who said they can not help me because they do not have the same computer system or my file. I then received a cancellation letter from ProCollect saying that my account had been closed. I figured they investigated the case as I had requested and found the error and closed my case. On XX/XX/XXXX, I saw that ProCollect had once again put an account on my XXXX credit report stating that I owe {$1100.00} for unpaid rent and other items. I called ProCollect and XXXX and was put through the same headache as I was before. No one will help me with this erroneous account.
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| 12/18/2015 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
Older American |
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This debt is related to an XXXX admission that occurred in 2010 at XXXX XXXX, XXXX. I do not remember the exact circumstances, but has an idea which i remember, and the facts my wife has explained to me.
I was discharged XXXX following the morning admission, despite the protest from my wife, who is an XXXX She protested the discharge as I still had XXXX. Despite her protest, I was discharged. I then had XXXX which occured following a XXXX.
In the evening, I was returned XXXX and again I was admitted XXXX. As far as I know, it was a weekend and from the XXXX, I was in the hall way as there was no room, or so. I was in XXXX until I was readmitted.
The same admission had XXXX XXXX visits XXXX in the morning and the next XXXX in the evening. On the initial admission, I was discharged before XXXX, and only to return to the hospital by evening. The second admission resulted in the hospital stay, but for the same problem.
As per my insurance coverage, XXXX is completely covered, but as the same admission had XXXX XXXX, Insurance paid only a portion.
I initially had a bill from XXXX for the amount the collection Agency is billing. To that bill, I send by complaint, and I did not had any further bills or notices from the XXXX. And after an XXXX of three or four years, I had a notice from the collection agency. Though I informed the collection agency by phone and in writing, I again has notices and calls. Hence, I request CFPB to look into this.
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| 03/23/2023 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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on XXXX of 2020 i leased out an apt unit at XXXX XXXX in XXXX Texas. When i got approved for the apartment, because of covid-XXXX XXXX, no one came to inspect the apartment. on the first day of move in i noticed the apartment had mold, vents and fridge were dirty and patio wood was scratched up, and i was getting ready to deliver my newborn baby. when i called the leasing agent that helped me she gave me a number to the maintenance. I called numerous times to maintenance about the problem but no one ever picked up, so i left a message. this went on for weeks .when i brought it up to the leasing agent she said there was nothing she could do about it because of covid they weren't allowed to come into the apartments and i wasn't allowed inside of the club house that the leasing agents worked from. i dealt with this as the months went by, but when it came to me being due for birth delivery i could no longer stay in the apartment due to health reasons. I moved out but continued to pay rent each month. when it came time to moved me and my mother cleaned the apartment and left everything how it was when I first moved in. Now the apartment is saying i broke the lease and owe {$1800.00}. i never got my deposit of {$300.00} back and they never explained why i owed that much if i left the apartment exactly how it was when i first moved in. property manager XXXX XXXX was very rude when i called and asked what was the reason i was charged so highly.
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| 01/10/2023 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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On XX/XX/2023, I contacted the company, XXXX XXXX and spoke to a very numbed speaking man that I had to interrupt several times because he was speaking fast as to read the script, I stated I wanted a supervisor. He said, let me get you to who got to handle yo I told him again I asked for a supervisor. He then quickly said, it aint a supervisor issue and placed me on hold. I then called back, spoke to a RUDE and left to be desired supervisor named XXXX XXXX. She also wanted to rush me off the phone reading quickly speaking fast as ever and again when I stated I wanted to address the behavior of the previous representative, she tried to dismiss me and then tried telling me to PAY WHAT I OWE.
I asked SEVERAL TIMES to speak to her superior and she said, oh thats not going to happen. I said I will call back, she said and you will get only me and refused to get me to someone over her.
I dont know what kind of ghetto business this is, but clearly the issue is someone that has my information. But I will now address that this is Identity theft, AFTER I READ THE NOTICE AND LOOKED AT WHAT I CAN DO! So maybe you can save your company some money, make sure people see what they can do without having to deal with people like XXXX XXXX and representatives that are very comfortable in their ill mannered behavior. I hope XXXX XXXX supervisor can maybe get her some customer service etiquette and explain that this may not be the career move for her.
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| 09/25/2022 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
Servicemember |
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Fact, The Truth in Lending Act is intended to inform consumers about the cost of credit.
Fact, The Truth in Lending Act is intended to protect consumers against abuse and deceit by creditors and I have been abused and deceived so be it.
Fact, XXXX is aware and has proof in attachment labeled as exhibit A that PROCOLLECT , INC is in violation of 15 USC 1692. ( C ) ( A ). A debt collector may not communicate with a consumer in connection with the collection of any debt.
Fact, XXXX is aware and has proof in attachment labeled as exhibit A that PROCOLLECT , INC is in violation of 15 USC 1692. ( B ) ( 2 ). Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall not state that such consumer owes any debt.
Fact, XXXX is aware and has proof in attachment labeled as exhibit A that PROCOLLECT , INC is in violation of 15 USC 1692. ( B ) ( 5 ). Not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that debt collector is in the debt collection business or that the communication relates to the collection of a debt.
Fact, XXXX is aware and has proof in attachment labeled as exhibit A that PROCOLLECT , INC is in violation of 15 USC 1692. ( D ) ( 2 ). The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader.
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| 05/29/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Disclosure verification of debt
- Not given enough info to verify debt
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Web |
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I am an XXXX. I tried to rent a place 2 years ago, close to the University XXXX. At that time I had never been in campus, so I asked the receptionst for advise about how close was the apartment complex to the XXXX of the University XXXX. They said that they were XXXX min. walking to the XXXX.
They immediately they asked for my information, my social security number, etc ... and sent me the contract to fill it outt. I never signed the contract in their offices.
I never did it, because when I arrived to XXXX XXXX Michigan and discovered they did lie to me, I asked to cancel the contract and they did it by word. The manager told me that they were so sorry and that they understood that they were not that close to the university.
Everything went well, they have my email address.
They never contacted me again. On XXXX XXXX, I received a letter from ProCollect with a debt of XXXX dls.
I do not recognize this debt because I never lived in XXXX XXXX, and I never signed a contract in person in their office.
Now this is affecting my credit score. I have't had any problems with my credit scores before, I always pay my debts when I know I owe money but they never tried to contact me during this 2 years and now they are just affecting me.
The manager at that time told me that I was fine. I do not have any other documents from them telling me that I owe money.
So I do not recognize this debt, since the manager canceled it.
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| 09/20/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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The company has contacted me repeatedly to attempt to collect a debt that I do not owe. I tried to reason with these people and they continued to lie and harass me. The rental application ( which I can submit ) specifically states that unless you pay the application fee, your application would not be processed. No application = no deposit and no hold on a unit. However, after I relayed this information to ProCollect, they yelled at me and accused me of not paying my bills. I requested that they no longer contact me until they send me proof of the bill and they did neither. I am still awaiting proof til this day. All they have ever sent me was a invoice that was sent to them! That 's not proof of me agreeing to pay a deposit or being forced into a apartment I did not put a deposit in for either! My application fee was returned because I accidentally was {$.00} short of the {$35.00}. I called the representative I was in contact with immediately and let him know of the situation and that I would have to wait until I could come up with enough to pay it in cash. He said " okay. '' That was the end of that!
Until 2016. This year they found me and harassed me. It has stopped me from getting an apartment that would 've helped me out a lot. I am disgusted with the representatives and the company 's response in general! I want them to remove the mark on my credit report and stop contacting me about {$230.00} that I do not owe!
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| 05/16/2023 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I am requesting to open my complaint since i have n t received the requested document validating of this account.. the mistreated and threaten from this scam company. by law i am entitled to a copy of the contract and a payment t history from the original creditor. and i also want to ask this company to stop calling me after hours that is against the law. the original credit XX/XX/23 I was looking into my credit report and noticed an unknown collection from a company name Collect in Pro. I had no knowledge of this collection. Apparently, I never had to sign any contract with this original credit nor with this collection company that bought the debt for little money from them. On the same day, I called the collection company to request the original contract sign for me since I don own that debt and all the information pertaining to the account and request. the customer service representative started to mock me because of my language she transfer the call to someone else even though I told her I am very capable and able to speak English. She also got upset because I told her that I am not going to give detailed information such as SSC and address because I don't feel comfortable and I don't own that debt. then she proceeds to tell me that I own that debt and I have until the XXXX of XXXX to pay or that I going to lose my credit. Attached you can see the last bill I had before moving from that place. on XX/XX/XXXX.
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| 02/07/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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|
Web |
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ProCollect , Inc, Amount : { {$660.00} } To Collection Manager : This letter is the second time to inform you that the validity of this debt is disputed. I am unaware of this account and have no verification this debt is mine. I only know of this account based on it being reported in my credit report ( s ). As we both know, I have the right to dispute this account, request for verification, and/or request for validation of this debt. However, in order to quickly resolve this account, I would like to see the contract/agreement with my signature and any other supporting document you may have that I have willingly entered into any sort of agreement with ProCollect , INC and if or where I agreed to have business with you or paperwork contracted for myself & ProCollect , INC. I have made several attempts to reach your organization without resolve as each time because I am asked personal information which I do not feel obligated to give out to your representatives as I have no knowledge of being contracted to you in any way. Bills, and any statements that are originated from a secondary part are not considered validation of debt to you. Unless ProCollect , INC can provide proper validation as recognized in FCRA 15 U.S. Code 1692g ALL reported information regarding this account must be deleted from ALL credit reporting agencies immediately following receipt of this letter as specified above. Thank you for your time.
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| 11/29/2023 |
No |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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I am a victim of Identity theft. I have contacted the apartment complex, XXXX XXXX, and they are unable to do anything due to it being in collection and it is under new management. I have a police report. I have provided the report and my driver 's license to the agency as requested. The collection agency is located where I reside ; so I drove to the information that was requested and the collection agency is stating that it will not suffice due to information on the report being redacted. I called the detective and he stated that they are unable to supply an unredacted report due to privacy. I conferenced call the detective and the collection and the agency stated that a verbal authorization will not suffice and they are unable to speak with them. I have emailed them the report that was provided to me and my id and they will not assist. I have explained the problem and XXXX XXXX is not helping and will not accept the information that was provided. The company as a hold is not trained properly and training on fraud is highly recommended.
Per Canton 's Record Clerk, " Unfortunately, no we can not release a copy of the report to you completely unredacted. The suspect was not charged in this case. Without a subpoena stating otherwise, both the suspect and witness information is redacted to protect their privacy.
Thank you, XXXX '' I told the agency and they were adamant about not being able to do anything.
|
| 11/12/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
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Web |
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I've reached out to this collection agency on multiple occasions, regarding invalidated negative items that have been posted to my credit reports, with all 3 credit bureaus ( XXXX, XXXX, and XXXX ). One of the items have since been removed, however, this one remains and it seems that it's being reported without valid proof of the debt. This leads me to believe that this company is operating under the guise of a collection agency, but instead, are actual charlatans.
My last written communication to them was forwarded on XX/XX/XXXX, and it was received by their agency on XX/XX/XXXX. I sent a letter requesting validation of the debt they're pursuing me for, in the amount of {$3300.00}.
This agency has responded to me in writing, without verifying the majority of the information I requested, which includes why their agency is pursing me for a debt, in which they can't produce any documentation substantiating their claim, or the fact that I owe them {$3300.00}.
Included with this complaint, is the following : a. My letter ( dated : XX/XX/XXXX ) sent to ProCollect, requesting validation of the questionable debt bXXXX USPS return receipt, confirming delivery of my letter c. 7 pgs sent to me by ProCollect, which include : 5 pg lease agreement ; 1 pg bill summary ( move out statement ), with a XXXX ( {$0.00} ) balance ; and a ProCollect bill, with an amount due of {$3300.00}, without supporting documentation.
|
| 04/30/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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Today, XX/XX/XXXX, I had contacted Procollect to pay off a debt of XXXX from an apartment back in XXXX. I was never notified of this debt via Procollect but decided to pay anyhow since their debt is preventing me from another lease. I had originally asked for a Pay to delete and was told that they are unable to perform that but would send me a payoff letter via email. I strongly advised that they pay to delete this debt but they continued to explain that this was not possible. After awhile of arguing I decided to pay anyhow and would contact a financial advisor later - the financial advisor told me that that Procollect could definitely do a pay to delete but that they refused. Why was I lied to? I have called back since and spoke to a very rude gentleman asking again if they would kindly delete the mark off of my credit so I could get a new lease since I had paid in full but he was extremely unpleasant and continued to tell me that they could not do that. Come to find out, they can definitely do this but just did not want to. I need this deleted in order to have a roof over my head and feel that I paid them for absolutely nothing. I have no idea what to do and wish they would have at least been honest. I need this shown deleted, not just paid in full. I am trying to do the right thing and repair my credit but this is one place I wish I would not have paid since I have nothing to show for it. Please help!
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| 04/13/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Indicated you were committing crime by not paying debt
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Web |
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I have asked this company to investigate the person or business entity that was responsible for this bill that they are allegedly stating that I owe. I have attached the document 's that were sent to me and these do not show that the checks were being paid by the state of Mississippi. I asked them to get canceled checks and to send me a signed copy of all document 's and the attached document 's do not show my signature on anything nor is the contract that they signed with the actual debtor. This is FRAUD and I want this matter to go away and this isn't my responsibility. The bill that they are attempting to collect is the responsibility of the State of Mississippi or HUD. This was a account back in XXXX and that particular entity in the government that was paying my rent is no longer in operations so i can't get any records or any information on the the payment 's that were being paid. I am requesting that Procollect investigate the full extent of who is responsible by getting canceled checks that will show that they came from the State Of Mississippi and this debt is not my responsibility. This company is deliberately holding this bill against me to destroy my lively hood for corporate greed. I spoke with these people over the phone and they told me that this was gon na remain and that I owe this money. This is not the correct amount that is owed because they added XXXX to the bill and that's illegal.
|
| 09/17/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
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{$220.00} is an amount that Procollect Inc. has been trying to collect from me for the past 2 years. I disregarded it at first but this year I found that this debt is fraudulent and filed a credit dispute. This amount was removed from my credit on XX/XX/2021 by XXXX. Since that resolution procollect inc. has contacted me via phone daily with voicemails and via mail on a monthly basis.
Per my conversations with XXXX this company should have me removed from their records and collections tactics. When I spoke with procollect inc. I was verbally pushed around and told that I still owe the debt no matter what the credit bureau 's say. While trying to explain this situation and ask to have all communications ceased from them I was disconnected from the call. My " account manager '' mrs. XXXX at phone # : XXXX ext.XXXX was the one who disconnected our call while trying to fix this issue and she said, " sir if you're not going to make a payment I'm going to hang up on you. You still owe this amount. This will not be removed from our system and you will still receive calls and voicemails going forward and we are notating your account as failure to pay '' then she hung up on me while I was still talking to her.
Procollect inc is not willing to abide by credit law and they are not accepting my Cease and desist request via phone. They continue to harass me for a debt I have been cleared of.
Please help me!!!
|
| 06/05/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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I moved into the XXXX XXXX apartments in XX/XX/XXXX and lease expired in XX/XX/XXXX. I continued to live there without a lease and new owners took over in XXXX of XXXX. They wanted me to sign another lease and I found out my husband would not be able to live there so I started to look for another place to live. I moved out without giving 30 day notice because i did not want to miss out on the place I found. I informed the apartment manager and she told me thats fine you will just lose your deposit. I also called her after I moved and let her know I was working late that day and couldnt bring the keys until the next day and she said dont even worry about it. We kept your deposit and you moved. We have a key so you are good. So I moved out the week of XX/XX/XXXX. Never signed anything after the initial lease in XX/XX/XXXX.
I got a couple calls from Procollect a few months later stating I owed {$2500.00}. They informed it was for XXXX XXXX and I should call them.
I did and they said I owed late fees and key fees and resetting fees. I told them what the manager said and I didnt have a lease and they kept my deposit and the girl just didnt say anything else.
I disputed with procollect and they sent me a copy of my initial lease. A copy of the itemized charges but you can only see the total and an unsigned lease contract renewal. Procollect has NO validation {$2500.00} is owed to them or XXXX XXXX.
|
| 01/19/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
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On Friday XXXX XXXX 2017 I reached out to Pro Collect debt collection agency to pay off a XXXX debt that was showing on my account. Prior to this I was applying for an apartment however upon submitting the application I was instantly denied due to have XXXX broken leases. When I first reached out to Pro Collect they informed me that I had XXXX accounts in collections one for the XXXX which was {$1000.00} and one for the XXXX for {$500.00}. So when I contacted Pro Collect on XXXX XXXX 2017 I clearly informed the representative that I was only going to pay the {$500.00} plus {$7.00} fee to process the order so that account would show as paid. She asssured me several times that once I paid the amount of {$500.00} that the account for the XXXX would be removed and I would receive a confirmation email within 72 hours. I paid the amount and was even given a confirmation number. By Tuesday XXXX XXXX 2017 I had not received any sort of email confirmation. So I once again called back to Pro Collect and the next representative informed me that my account was not showing as XXXX separate accounts and that the amount had to be paid in full for me to receive any confirmation email that my account was paid in full. Even though I did pay {$500.00} the XXXX account is still showing in collections and in order for me to have it removed I would have to pay the {$1000.00} in order for the XXXX account to be removed
|
| 02/13/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I received your verification of the debt that I owe. Based on the documents you provided for verification I am in debt for the amount of the reletting fee of {$460.00} The amount for rent in XXXX of {$430.00} is not valid since I moved out in the second week of XXXX and I provided verbal and written notice of when I would be moving out. There is also a cleaning/maintenance charge of {$390.00} that was not verified. The apartment was left the way it was when I first moved in and there was no mess or personal items left behind.
At this time the only amount I am obligated to pay back is the reletting fee and that is the only amount you are legally able to collect for.
Based on the amount they initially alleged I owed of {$1000.00}, minus the {$430.00} and minus the XXXX the only amount I owed to you is {$190.00} Please update your account and mail the updated documents to reflect the actual amount you verified that I owe. If you disagree please send me verification of the other alleged debts including the contract indicating I owe rent after I have left and that I owed cleaning/maintenance after I have left. I also require receipts and invoices of any cleaning or maintenance done if it is verified that I owe this amount.
Once I receive the updated information on my account I will promptly make the payment online. Again, the only amount verified with the documents you provided is for {$190.00}
|
| 01/28/2024 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
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XX/XX/XXXX ProCollect called my mobile while I was in the waiting room of a hospital for my mother. PC asserted a debt of {$4100.00}. Did not describe the debt other than to identify the creditor as XXXX XXXX XXXX XXXX. I asked for more information, but PC would only demand that I make payment, and threatened consequences. I ended call saying not to call me again, and to send any communication in writing.
First week of XX/XX/XXXX Credit bureaus report that my credit score was dropping substantially because of a collections report. No additional information in the credit report beyond PC name and XXXX XXXX XXXX XXXX. I disputed with the two bureaus that would allow dispute, but they denied dispute. XXXX would not allow dispute without more information, but no such information had been disclosed in PC demand or any credit report about the collections claim.
XX/XX/XXXX PC sent letter, addressed to XXXX XXXX, asserting same claim with no additional information. I received letter around XXXX. I responded with a letter XX/XX/XXXX demanding documentation that supports PC 's belief that I owe debt.
XX/XX/XXXX letter from PC, received XX/XX/XXXX. Provided hilariously inadequate documentation of debt. If it was in fact evidence of some debt, it was against one of two other people, who live 3000 miles away from me. We only shared a first name in common. I replied with the attached letter.
|
| 07/14/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
I asked if I could get a payment plan because this debt was for reletting my apartment to another person and the debt company said no I could not have a payment plan and needed to pay the entire fee so I re called the apartment complex wondering how debt collectors work and was told they do and can help with payment plans so I decided to answer the debt collectors call because they have called a lot and I did ask for a payment plan a lady told me I was eligible for a 3 months payment plan of I belive XXXX $ since I allegedly owe XXXX $ so she told me to call back Friday to set that plan up I call back Friday and another lady told me she would go back and listen to the recorded tape ( which I highly doubt she did or can ) and told me NO I can not get a payment plan and needed to pay them by XXXX that day or my account would be sent to credit bureau since it was the XXXX of the month. This company has been saying they sent me letters of course to the wrong address and i updated the address so they can send me something with proof to keep I have not gotten ONE letter from them yet its been very unprofessional very confusing and stressful is a understatement. I told them many times I was on unemployment at the time now no longer and Im looking for work they do not care so I feel lied to and mislead. They have stopped calling me after I called them out on the lie that was told as well.
|
| 01/26/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
ProCollect has been furnishing data to my consumer report and I never gave them consent to do so. I do not owe ProCollect anything, I do not have any agreements with them and I need them to settle and remove the tradeline they have on my consumer report immediately. This is a violation of the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. They are using an extortionate means to collect on an alleged debt that I do not owe. I am disputing this and in order for ProCollect to collect it must provide the following : a document signed by me evidencing the debt or the opening of the account, a certified or otherwise properly authenticated photocopy of the original document, a chronological listing of the names of all prior owners of the debt and date of each transfer of ownership of the debt, beginning with the name of the original creditor and documentation of the identification and nature of the debt or account, including the name of the original creditor, the full name of the debtor as it appears on the original account, the last four digits of the social security number, the last four digits of the original account number and for the State of Maryland your collection agency license number, name appearing on the license and the date of issue of the license. Failure to provide this documentation means you are participating in illegal debt collection practices.
|
| 12/30/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
On XX/XX/XXXX I called ProCollect to discuss a letter I received that whet to a wrong address. The collector didnt notify me that the call was recorded until after they had my account pulled up. They didnt have me verify any information to prove I was the consumer. They refused to give me a manager. The collector told me that they report on the first of the month after the account has been there for 30 days which would be XX/XX/XXXX. I advised that I would call back and the collector said that I was refusing to pay even though I told her I wasnt refusing. I called back later on XX/XX/XXXX with a 3rd party on the line. The collector again didnt say the call was recorded until the middle of the call. They refused to let me give permission to speak with the 3rd party. They didnt verify I was the correct person again. They also refused to give me a manager on that call and hung up on me. On XX/XX/XXXX an unauthorized 3rd party called them and said he was my husband. They didnt have him verify to make sure he was an authorized party. The collector then told the unauthorized 3rd party that they reported my account as soon as they got it. They refused him a manager. The collector then proceeded to keep talking over him and wouldnt let him ask questions. The collection agency then called me approximately 3 hours later on XX/XX/XXXX after they already talked to someone about my account.
|
| 04/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
To whom it may concern, I'm reaching out to request that you investigate a credit file that continues to linger on my credit report with XXXX and XXXX report. I have filed numerous disputes directly with credit reporting companies to remove Procollect , INC from my credit report/file. Procollect continually fails to provide sufficient documentation that I owe them the amount they claim. In addition, Procollect can't furnish proof that this is my account and continuously report on my credit report. Under the Fair Debt Collection Practices Act ( FDCPA ), the action taken by Procollect INC, XXXX, and XXXX violates my consumer rights because the companies fail to provide proof or documentation that this is my account. I have provided sufficient evidence that this is not my account and filed multiple disputes directly with XXXX and XXXX. I am also in the process of filing a complaint with the XXXX Attorney General 's Office. I have supplied proof of final payment and emails stating that I paid my last month 's rent on XX/XX/2021. I've attached proof of payment.
Please advise because I am tired of being hassled by XXXX XXXX at Procollect, who has restricted anyone within the company from taking my calls and addressing my concern or filing disputes with the company. I have good credit, and this shouldn't be on my credit.
Thanks in advance for your consideration and understanding.
|
| 05/02/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
My husband and I rented an apartment in XXXX , Louisiana at XXXX XXXX Apartments. Due to some critical health issues we had to move and relocate. We had a bill of {$490.00} which were n't able to pay right away. Upon checking our credit reports we notice they were reporting the {$490.00} and another unknown charge of {$750.00} to our credit reports. I contacted XXXX and their management company XXXX and spoke with their offices who confirmed they received the money I even received an email through XXXX from XXXX of the former manager admitting she received the pai balance, and I was told to contact the collection agency. I contacted the collections agency PRO COLLECT and told them I did pay the balance to XXXX and had the proof, the manager and representatives I have spoken to their have been rude and disrespectful. I explained to them I am currently ill and awaiting a XXXX XXXX and I wanted to resolve the situation, I asked if there was a certain kind of documentation they needed and they responded with screaming pay the money. I have provided letters from the bank copies of check, money order slip and a printed receipt with their header confirming the apartment complex received the money. I EVEN HAVE A LETTER FROM THEIR BANK!!!!! And they still refuse to delete this negative account from my credit report. Please help me, the stress is too much.
|
| 12/18/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I was a resident of XXXX Apartments from XX/XX/XXXX until XX/XX/XXXX. Once I moved out the apartment complex charged me XXXX for repairs they said they had to make, which was untrue. This debt has been forwarded to the collection agency Pro collect. I spoke with them about this debt and explained that I did n't owe this amount because I left the apartment clean. They were not interested they said I owed the amount. I then filed a complaint with the XXXX apartment association and they investigated the matter. They found that I did not owe this amount and the apartment complex did n't have any pictures or proof of said damages. They found that I only owed XXXX dollars and some change for normal wear and tear. The property management company XXXX also received a copy of the findings. However they refused to accept a payment from me and the collection agency is reporting this on my credit every 90 days or so. The last reporting was XX/XX/XXXX. I have sent them Pro Collect collection agency a copy of the email I received from the XXXX apartment association including the correct amount owed. They have chosen to ignore it. As a matter of fact XXXX XXXX the collection agent in charge of my account hung up in my face and refused to take my calls. They know they are reporting a lie I have sent them the evidence. I have also filed disputes with XXXX and XXXX regarding this matter.
|
| 04/09/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
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OnXX/XX/XXXX,2019 I was notified that I had a new debt collector on my credit report at the time I immediately contact the company which was close at the time. I had no clue who this company was and why it came on my credit report. After doing research I figured out It was a company called XXXX XXXX XXXX and that someone had stolen my identity and utilized it to obtain a apartment in which Im guessing they was evicted from. I notify the apartment complex in which they didnt care at all. I also on Monday afternoon contacted Pro Collect Debt Agency in which I was put on hold twice before speaking to someone also the phone was disconnected in my face for no apparent reason. Upon finally getting in touch with someone who introduced himself as Mr. XXXX located in XXXX TEXAS THAT WORKS FOR PRO COLLECT DEBT AGENCY who didnt seem to have a supervisor he claim he was the highest rank in charge. However he was so impatient, rude and extremely unprofessional with me and didnt care at all that my identity had been stolen or compromised and that they had made a mistake on their end. He didnt want to explain the fraud process to me kept putting my on hold for no reason and was not understanding or pleasent at all. Im already frustrated with this process dealing with Identity Theft this is overwhelming not knowing answers etc. To get treated like he treated me Is unacceptable.
|
| 05/15/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I was informed today XX/XX/18 that I have had a debt held in colllection for 5 months. Today was the first time I had heard the debt existed. I was also not informed that I had a right to dispute. As a result I have 5 months of bad credit reports. According to the company they had sent letters to me since XXXX. They were using an address from XXXX XXXX, who had the wrong box number. I never received these letters. They also said they attempted to call me in XXXX. I do not answer numbers I do not recognize as I receive a lot of telemarket calls. Today was the first time they left a voicemail. I responded immediately. I find their claim of contact very abusive.
The debt originated from my old apartment run by XXXX XXXX. I had paid a cleaning fee before moving out of the apartment. They had said that the damage in the apartment required additional money. I requested proof as the pictures I was given looked the same as when I had left indicating that the original cleaning fee I paid had not been used. Additionallly, the water heater exploded months prior due to a contractor used by the apartment when fixing a leak that caused a majority of the damage. I sent them a letter contesting their claim. I never received anything back from them. No email, mail, or phone call. I would like the original claim removed and once again the charges on my credit score resolved.
|
| 05/19/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Hello, I received a letter from Pro Collect Incorporated, with a settlement offer for 50 % of the original debt amount. I called because I wanted to pay the settlement amount of {$550.00}. The original balance is {$1100.00}. The settlement offer was good if received by XXXX When I called to make the payment, the representative indicated they would add an additional {$8.00} to the settlement balance. I indicated that this amount was not indicated on the settlement offer. ( If I had not called and just sent in a check for the amount {$550.00}, there would still be a balance on the account of {$8.00} ) I indicated to two representatives that the settlement letter only indicated {$550.00} due and that they would send a deletion to the Credit Bureaus, one of the representatives stated that I would have to send the letter to the XXXX to have the deletion completed. I indicated to the representatives that the letter is indicating verbiage differently. The supervisor said she wasn't going to argue with me and hung up the phone. I would like CFPB to look into this company for sending a settlement letter with one amount however trying to collect an additional amounts not indicated on the letter. Also, for including on the letter that they would delete the account from the XXXX, but when i called, I am being told it is my responsibility to do so. Thank you in advance.
|
| 11/21/2018 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
A Few years ago XXXX was informed informed that XXXX XXXX and I were no longer together and that the debt my solo debt. They were also informed that they did not have permission to contact him any more about this debt. They were also informed via letter to cease and desist contact, since they were rude and were attempting to collect late fees on a debt. The Original Lease was a prorated rent and the Apartment complex charged late fees even after the Manager agreed that final bill I received was the final bill.. there has been added 650 $ additional.
They contacted XXXX XXXX today ... His voice mail is clear that it was NOT my voicemail and the number was some how reentered into their system. And they told XXXX they were collect debt of mine. Which is a pure violation of personal information violation. The voice mail is saved!
They also keep saying I am refusing to pay the debt even though multiple attempts have been made to get the bill corrected and they refuse to follow the no collections of additional Fees.
As far as the rudeness they are constantly talking over me, refuse to let me complete my statements, constantly hang up on, and even put someone on hold for extended lengths. The refuse to follow regulations set forth by both the FTC and FCC about telecommunications. Also the normal staff us falsely presenting themselves as Supervisors or Managers.
|
| 04/11/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XXXX XX/XX/2020 There was a false collection for {$670.00} under my name that should have been resolved already. 15 USC 1681 section 602 A : States I have to right to privacy 15 USC 1681 section 604 A : States a consumer agency can not furnish an account without my written instructions. 15 USC 1692C STATES : A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : Under 15 U.S.C 1681C-2- Block of information resulting in identity theft. THE LAW CLEARLY STATES : Block Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer ; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer. Nowhere in the LAW does it state that I HAVE to provide you with any POLICE report. This is clearly a stall tactic and going against my human rights.
|
| 11/15/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
On XX/XX/XXXX ( and XX/XX/XXXX ) I received automated voice calls from Pro collect a collection company representing a former landlord. The automated messages were left on my cell. I called and spoke to an representative who then transferred me to another " supervisor '', XXXX XXXX. I told XXXX XXXX that I had received a call from this number, and she only confirmed my name. I only ID my name, and then she goes into it being a debt for the landlord, and provided the mini Miranda. Never verified last four of SSN and/or DOB. Provided the balance of the account. She asked had I received correspondence about the account, and I told her no. I confirmed my current address at that time, and never confirmed that this was the best number for me. I did explain twice that the number was a cell line, and she states that basically that meant nothing. She goes into providing me a phone number for her directly, the account number, and describes the methods of paying. She asked which one I would choose, and I explained that I would call back in. XXXX XXXX advised me that she would report my account as a " refusal to pay '' because she did n't give that ( meaning calling back ) was an option. At that point I identified that I being a former collector, and well aware of the laws, know that she could not do that. She was argumentative and at this point I terminated the call.
|
| 09/21/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
In XX/XX/XXXX I paid rent to the leasing office of The XXXX apartment complex in XXXX, KY. The leasing agent lost the check. It was quite the ordeal. The office staff went back and forth with me for several days before admitting that they in fact lost my rent check and would make it right and would not charge me rent due to the mishap on their end. I left the apartment in XX/XX/XXXX. I turned in keys on XX/XX/XXXX. They apparently didnt update their records until months later because they served me an eviction notice and attempted to serve me forcible detainer for an apartment I didnt even live in or have possession of. I have continuously contacted the leasing office, the apartment communitys management company and the collection agency I now have an alleged debt with for over {$700.00}. The leasing office intentionally leaves me on hold for long periods of time. The management company based in XXXX, GA. gives me the run and around, and the collection agency continues to try to collect money from me that I simply do not owe. I cant get anyone to call me back or help me resolve this matter. It is damaging my credit and prohibiting me from obtaining housing. This is all started with one rouge leasing agent in the leasing office that will not take accountability for their mistakes and now Im suffering the repercussions of their blatant carelessness.
|
| 12/15/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I paid a debt from a debt collection company, that sent me a letter stating that I pay a certain amount to be taken off my credit report. The letter stated I pay 50 % of the bill, that will bring the account to a XXXX balance and it will be deleted off my credit report. I 've called several times after I made the payment because they subtracted the money I paid which made it balance that I would owed. I 've disputed with the credit bureau and submitted documentation to prove my case, but yet, still see this account on my credit report. However, they did bring the balance to a XXXX balance but have not removed it off my credit report. I 've called them since then about this situation and all they have done was give me the run-arounds - but the second time I called, I finally got someone by the name of, XXXX XXXX. She was the one that I told I made the payment but the account was not at a zero balance. She claimed I did n't make the payment on time - so I had to go to my bank statement and tell her what day I paid it on, which was before the date that was stated on the letter. I am filing a complaint today because this company is not a worthy company. They show poorly representation and false advertisement, per documents! I was to pay {$190.00} which include {$7.00} for a collection fee but ended up paying that collection fee twice. Just to clarify!
|
| 02/13/2019 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
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I am cleaning up my credit and had a debt with pro collect incorporated. So i called the company to pay my balance owed in full. After getting nothing but rudely ran around on I finally was told that my file is closed and only one person Mr XXXX, can deal with me. After emailing him I received a call from him and couldnt believe this was real. He was so aggressive, hostile and rude. I felt like I was arguing with my sister. Yelling over me completely. Hung up on me after screaming at me. For asking basic questions about credit repair. So I still had not paid the only debt I have to pay. I called back and again had the same issue. Thankfully the calls are recorded. So after more arguing he finally hangs up. Said he was the boss I cant complain because he is in charge. And literally I went straight to XXXX to see who I could complain to. Found over 300 reviews saying the exact same thing. All of their tactics are illegal. Overly aggressive. Its not illegal to ask for pay to delete. Thats the point of paying. So two days later and still trying to figure out how to pay this debt. Ive been hung up on by everyone at that XXXX business. They will not accept card payment. Only through XXXX or XXXX XXXX. Gave me wrong account number and wasted my trip to XXXX as a single mother with a baby. Avoid pro collect incorporated and their trashy employees.
|
| 07/12/2017 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
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This is NOT my account. It was opened fraudulently in my name. It is some kind of utility bill iXXXX XXXX XXXX Texas. When I received the first notice of this bill/account, it was by mail. I immediately contacted the collection company and told them this was fraud and explained i had been the victim of identity theft. They continued to harass me to try to get me to pay the bill, despite the fact that i was providing policy incident information, had already reported to the credit bureaus that the XXXX XXXX addresses were fraudulent, and despite the fact that they were mailing this notice to my home address in North Carolina - so i clearly dont live in XXXX XXXX. They told me they would mail me a " packet '' to complete and expected me to mail all kinds of personal identification and affidavits through the mail. I told them that was not going to happen as that is exactly how identity theft happens, but that i would provide them the police report information and they could use that to investigate and see that this was fraud. They refused and continued to press me for payment. They then threatened to report this to the credit agencies and damage my credit. I told them they could not do that as this was not a valid debt and i disputed it within the 30 day window. They reported it anyway and follow up attempts to get them to remove are not working.
|
| 10/17/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
Me and my brother owed a apartment complex we stayed at. Right now it's hindering us from getting a place to stay. My mom called and payed off his remaining balance and asked can she get a letter saying that it's been payed off. The lady tells her " Oh we can't send you that until the other account is payed off because they are linked '' How are they linked? They accounts have 2 different account numbers. And his account is paid in full yet they haven't removed it from his credit. It's been over a month. I chatted online with a rep and was told I owe XXXX. Then she begins to tell me my balance is due in her office no later than XX/XX/18 or collection efforts will still continue. Then she changed the date to XX/XX/2018. I told her so she expects me to pay XXXX in 3 days. Then she says if it is in her office by XX/XX/2018. Then my mom called the other after a payment was taken out for my account. They proceed to tell her the payment was posted to my brothers account. She asked how in the world was it posted to my brothers account when his is paid off? The told her it would be fixed and his account will be marked as paid off. Then they told her my account balance was XXXX. But in the chat I was told XXXX ( which I have the chat saved for that purpose ) .The original creditor XXXX XXXX XXXX XXXX was just bought so shouldn't the debt be cancelled?
|
| 05/24/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
|
|
On XXXX a contract was made with XXXX management to rent an apartment between myself and two other people. One y ear later the contract was renewed on XXXX XXXX with a new company that took over the apartments named XXXX XXXX XXXX XXXX . with myself and two new other room mates. One of my ro om mates decided to leave in XXXX XXXX but continued to pay until end of XXXX XXXX but during that month he states he will not be returning to XXXX and will be staying in XXXX . As of XXXX and XXXX XXXX I asked the personnel if I could get a smaller apartment by myself within their apartments since other room mate had left out of town and would probably not be returning and my other room mate lost his job. Front office personnel stated they had to sign a form to release me from the contract, which room mate refused to sign and they could n't move me. On XXXX XXXX I found another apartment with another company due to not having any more room mates and company not cooperating. During the middle of XXXX XXXX the apartment keys were given back and company immediately begun renovation for new awaiting tenants for XXXX , XXXX . Rent was paid in full for XXXX while company was renovating. I am sent to collections shortly after without receiving a bill, notice or explanation of what is owed on XXXX XXXX .
|
| 09/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
To whom it may concern, I am writing a cease-and-desist letter to remove the following information from my credit report and stop reporting this on my credit report as a collection account. Procollect actions continually violate the Federal Debt Collection Practices Act ( FDCPA ). Procollect continues to report false information on my credit report and fails to provide proof that I owe XXXX Apartments. For over a year, Procollect failed to provide information or evidence that I owe XXXX Apartments. I have provided valid information and documentation showing that my final bill was paid before moving out due to neglected damages by XXXX XXXX.
As stated through verbal communication and email for over a year now with staff from Procollect, this account has been settled. Furthermore, the Property Manager and staff said that I didnt have to pay the termination fee due to damages to the apartment from XXXX XXXX XXXX. My apartment suffered significant damages from XXXX XXXX XXXX ( XX/XX/XXXX ), XXXX, which the apartment management failed to fix promptly. We were without running water, and the water pipes burst, causing an unsafe living environment due to mold for my family and small kids.
I request that XXXX XXXX XXXX, XXXX remove this from my credit file immediately.
I appreciate your help, and I look forward to hearing from you.
Sincerely,
|
| 09/02/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Servicemember |
|
I have filed disputes against a debt on my XXXX credit report. I have spoken to the original creditor, and I have spoken to the debt collector. Both have stated that they do not have me in their records. Both have verified that my name and social does not match, and that it is a mistake. Neither are willing to provide a letter reflecting that. Both assure me that filing a dispute with XXXX would fix the problem, but I have done this twice and no deletion. XXXX has told me that upon investigation, The collections agancy, has replied that the debt is indeed mine. I have never lived in that apartment complex. The collections agency, Procollect, has given me the run around completely. They give me extension numbers, and email addresses that dont exist. They asked me to call them back with proof that they were reporting onto my XXXX account. I hung up the phone logged into XXXX, and called them back. They stated that no one by the name I was given works at that office. It literally took less that 10 minutes. Other times I have called and they connot fine the file in question. My bank has a debt resolution company that was assigned to my case. Except Procollect doesnt accept calls from 3rd parties. In dealing with Procollect, I have been yelled at, called a liar, and hung up on. I would hate to see how people who actually have a debt are treated.
|
| 05/22/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
Recently, I discovered that a collection agency named ProCollect had reported a collection balance on my credit report. Prior to the account appearing on my credit report, I never received a notice of my right to dispute. I contacted the company to file a complaint about not receiving a notice of my right to dispute prior to the account appearing on my credit file, but they did not remove the account from my report. This is a violation of the Fair Debt Collection Practices Act. Additionally, I requested that Pro Collect verify the debt they were trying to collect by sending me a copy of the original signed lease as well as a detailed monthly pay history on this account, which clearly demonstrated where this supposed debt originated. The did send a copy of the lease, but they have not sent me a detailed explanation of how the {$1500.00} debt they are trying to collect was calculated. That is also a violation of the Fair Debt Collection Practices Act. And finally, I also reached out to ProCollect about setting up payment arrangements should this debt ever be verified as legitimate. Their representatives informed me that they would not accept payments from me. Reporting a debt on one 's report, and refusing to accept payments towards the resolution of the debt is also a violation of the Fair Debt Collection Practices Act.
|
| 11/07/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
In XXXX of this year I started receiving calls from a debt collection agency named Procollect based in XXXX Texas. They stated that I owed a debt in the amount of XXXX dollars from an apartment complex named XXXX in XXXX Florida. I informed them that I lived in XXXX Hawaii and could not have possibly rented an apartment in Florida. They asked for proof that I lived in Hawaii and I sent them a W-2 from my employer here in Hawaii which had my address from the previous year. About a week later I received a call from them stating that the proof was not good enough and they needed me to file a police report about identity theft. I told them that this was the one and only thing that popped up on my credit report and that it must just be a case of mistaken identity. I also informed them that XXXX Police had no jurisdiction in Florida and that in order to file a report I would have to physically go to Florida to file. This would cost around XXXX dollars to complete. They then stated that it would be the only way they would stop calling. I then contacted XXXX apartments and spoke with their bookkeeper. She informed me that my name was not on file as owing a debt. I took her number down and contacted Procollect to have them contact this person. They refused and since then have called me a minimum of 3 times a week for the past 6 months.
|
| 01/16/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
OK so XX/XX/2018 was a Friday afternoon. I called XXXX to try and settle a debt That I have in the amount of {$470.00}. After explaining to an agent what I was calling for they then looked up my account and tell me that I had another account with them as well. After they explaining to me the amount on the second account that I have with them. They proceeded to ask me how I wanted to take care of the accounts. I then explained to them that I wanted to pay {$470.00} and pay off one of the accounts. I also explained with pain that I would like to have a paid in full for that account I was paying towards. They then told me that they couldnt give me a paid in full receipt until I paid the second account as well. I feel since theyre two separate accounts they shouldnt fall under the same account and I should be able to get a receipt for two different accounts. One of the accounts that they were also wanted to collect on I have disputed it with XXXX XXXX and XXXX and has been taken off my credit report so I dont feel I have to pay that to them since it has been disputed. So my concern is paying them {$470.00} so I can get a paid in full receipt for that account. That one account is holding me back from getting an apartment of my own so I can have somewhere to live. If I could get some kind of resolution I would greatly appreciate it.
|
| 05/22/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Hello, I am having issues with the company ProCollect ( XXXX. XXXX XXXX XXXX, TX XXXX ) regarding an alleged debt from an apartment complex I moved out of on XX/XX/XXXX. In XX/XX/XXXX I received a call from ProCollect claiming that I owe {$820.00} stemming from a supposedly outstanding balance from XXXX XXXX XXXX XXXX XXXX XXXX, TX. Upon moving out from the aforementioned complex, I confirmed with the Lessor that my balance was paid in full. I was not contacted until almost 6 months later regarding the alleged debt. Since that time, I have submitted written & verbal requests that collection attempts be ceased based on my dispute of the alleged debt 's validity. I was instructed by the company to send proof via email, which I did. However, I received a letter today stating that my credit, ability to obtain employment, purchase a car or home, or qualify for further apartment rental may be " significantly '' affected if I do not remit payment to the collection agency. In my estimation, the continued attempts to collect after verbal & written demands to cease & desist have been made stands in violation of my rights under the FDCPA. This company appears to be incredibly unscrupulous and has continued to harass me via phone calls from various phone numbers with repeated calls, despite my formal request to cease collection attempts.
|
| 06/01/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
On XX/XX/2023, I was alerted to a collections account opened on my credit report by ProCollect Inc for {$340.00} owed to a company called XXXX XXXX XXXX XXXXXXXX, which is an apartment community in Arizona. I have never lived in Arizona or done any business with this company, and have zero affiliation to this apartment community. I do not owe this debt, and never received any communication from the apartment community or collection agency to inform me of a debt or seek to collect any funds. The first notification I received was simply an alert from my credit monitoring service that the collections account was opened. Also on XX/XX/2023, I immediately filed disputes with XXXX, XXXX, and XXXX indicating that this collection account was not mine. All three credit reporting agencies claimed to have verified the debt with ProCollect and closed the disputes. However, as this debit is not mine, I have no understanding of how it possibly could have been verified. I have no past history with this apartment community or any Arizona company for that matter, which can be verified by looking at my credit history and seeing no credit checks, leases, or reported addresses for this apartment community. There has been no attempt to contact me, but rather, just immediately putting this on my credit report, damaging my credit and reputation.
|
| 03/14/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
I disputed a collection account on my credit report inXX/XX/XXXX that was put on there by PROCOLLECT. They didnt send back enough proof but just a one page printout of a bill I supposedly owed XXXX XXXX. I sent them back a letter asking for the entire bill which they state they didnt get.
XX/XX/XXXX I Also contacted XXXX at XXXX XXXX to get a copy as I had already spoken to XXXX in XX/XX/XXXX about sending me different bills for the same Account that was closed.
XX/XX/XXXX In a message I have recorded XXXX Explained to me that since the account is already at PROCOLLECT it will take them at least 48 hours to get the billing history from PROCOLLECT since they werent providing it to me. I could also attempt to get the same from PROCOLLECT.
XX/XX/XXXX I sent a certified letter to procollect that they still state the didnt receive. USPS tracking number XXXX.
XX/XX/XXXX. I recieved a call from PROCOLLECT that I have a recording of in which the representative stated 1. Falsely stated that they have never recieved any of the information for requests that I sent. and she wouldnt listen to anything I said.
2. The representative stated that thier client who is XXXX had not reached out to them.
3. Falsely stated that I refused to pay 4. stated that if I dont pay by the XX/XX/XXXX they'll just re-report it to the credit bureas.
|
| 01/05/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
A debit collection company called ProCollect , INC contacted me on XX/XX/XXXX, claiming that I owe a debt of {$200.00} to a student apartment in XXXXXXXX XXXX XXXX I was sure that I didn't own the debt because I never lived in any cities in XXXX XXXX XXXX in my life and I was no longer a student since XX/XX/XXXX.
I called XXXX and explained this to them. They told me that they would verify my identity with the student apartment. I didn't hear anything from them after that so I thought the problem was resolved.
XXXX XXXX XXXX XXXXXX/XX/XXXX ), when I check my credit report, I noticed there was a collection placed by XXXX on the credit report. It was placed in XX/XX/XXXX. I tried to call XXXX XXXX to claim that this is a wrong debit collection but they insisted that the apartment provided my social security number to them.
I believe it is possible that it is identity theft. Someone used my social security number to rent a student apartment in XXXXXXXX XXXX XXXX. This person owns the debit, not me. It is quite easy to prove. I can provide documents to prove that I lived in XXXX XXXX XXXXXXXX and I never changed my address since then. Also, I can provide documents to prove that I graduated from a XXXX XXXX XXXX XXXX in XXXX with a XXXX XXXX XXXX ( so there is NO reason that I would rent a student apartment in XXXX ).
|
| 08/23/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Notified by debt collection agency PROCOLLECT regarding an effort to collect on a utility account with XXXX XXXXXXXX The account was fraudulently opened using my credit information and is the fifth originated with a Texas utility in the past year. I've contacted XXXX I've never lived in Texas nor contracted with a Texas utility services provider. I have answered to the requests by XXXX to provide proof of identity as well as attempted police report filing. My requests of ProCollect have gone unanswered despite MULTIPLE, proven receipt attempts and I have been treated VERY POORLY by their representatives during follow-up conversations. The latest conversation ( XX/XX/23 ) regarding the police report filed : NM wont fully process because incident occurred in TX and TX wont accept because I dont live in TX XXXX Attempted to explain this to ProCollect but it was unaccepted, and I was treated EXTREMELY rudely. ProCollects efforts I now consider inappropriate, unprofessional, and abusive as compared to another collection agency I worked with to resolve the previous fraudulent accounts. I have also contacted respective credit bureaus to revise and freeze my reporting and am currently in contact with XXXX XXXX to assist in resolving. XXXX has since resolved this issue. This appears to be the result of the XXXX data breach.
|
| 05/16/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
Im reaching out to request a deletion of ProCollect ( Account # XXXX ) from my credit file. I have filed numerous disputes with the credit bureaus and Procollect directly. Procollect has continuously failed to provide sufficient documentation that I owe a debt. Procollect can not furnish proof. On XX/XX/2021 I mailed certified letter for verification of debt to the three credit bureaus and Procollect. On XX/XX/2021, I received 3 pages of information from Procollect. One was attempt to collect debt letter, 2nd was final account statement, 3rd was copy of an application for housing. On XX/XX/2021, I certified mail Procollect asking for a written, signed contract with my signature to verify that this debt is mine. On or around XX/XX/2021, Procollect mailed the exact same 3 pages of information. This debt is not mines. According to the FCRA, Procollect has violated my rights. 15 USC 1681, Section 602a states that I have a right to privacy. 15 USC 1681, Section 604 ( 2 ) states that a consumer reporting agency can not furnish an account without my written instructions. Also, Procollect is violating 15 USC 1692b ( 2 ), 15 USC 1692b ( 5 ) and 15 USC 1692e ( 11 ).
This company is reporting wrong information and is causing a negative effect to my credit report. Please delete all Procollect accounts from my credit reports.
|
| 05/01/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Procollect , Inc XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, Texas XXXX XXXX XXXX, Regional VP XXXX XXXX XXXX and XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX, LA XXXX We leased 3 apartments at XXXXXXXX XXXX XXXX for a job assignment in XXXX XXXX, LA. One of the workers was diagnosed with COVID, and we had to end the work assignment early as it was on a military base.
We contacted the XXXX XXXX Property Manager, XXXX XXXX many times via email but she never responded. On our last day, we returned all keys. Two employees hand delivered the keys to XXXX XXXX.
We began receiving collection letters and calls from Procollect , Inc. We requested documentation from Procollect but they never sent us anything. We emailed and called XXXX XXXXXXXX XXXX and was ignored. Last week, we contacted XXXX XXXX XXXX via phone and email. Again, we requested documentation to support the alleged " late fees. '' No one will send us anything.
We understand they could not collect due to covid, so we think they created late fees instead. Again, they won't provide anything in writing.
Procollect expects us to pay this debt via phone without any documentation.
Now, Procollect has filed a collection on our credit file.
We are seeking documentation immediately and the removal of the collections from our credit report.
THank you, XXXX XXXX
|
| 05/30/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Someone rented 3 apartments using my identity. Procollect, inc. requested I gather the information they needed to delete the account. At first I was told I needed to file a police report. After I sent them the documentation with the report number, they reached out and told me that I had to send a copy of the report. I got all that finally and mailed it to the address they told me. Then they told me after they had received the documentation that it had to be sent in electronically and they refused to process it. Finally, I got them to process it and after 3 months of the account being processed I reached out to them and was told that it had to be reviewed by the original debtor and they were waiting. So I called the debtor and they had not received anything. After over a week of trying to get a supervisor to speak with me I finally talked with him and he told me it would be placed in " Managerial Review '' and it would remain open but not reported to the credit bureaus. He lied. It is STILL on my credit report and being actively reported. So I called them again after it reported and they said that I did not provide them with enough information, even though I provided them with everything they requested. This is an unprofessional company and will not remove an account even if they KNOW it was opened fraudulently.
|
| 05/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
I placed a dispute with this company regarding this issue first being XX/XX/XXXX and again XX/XX/XXXX ( see included attachment for proof of dates ), I informed PROCOLLECT INC of my FTC report filed both on my own as well as through the CFPB. I also physically have written a dispute about the fraudulent accounts opened in my name. All this I have done thinking it would be taken care of and to no avail. According to 15 U.S. Code Sec 1681c-2 ( a ) ( 4 ) BLOCK OF INFORMATION RESULTING FROM IDENTITY THEFT they must block this fraudulent information from reporting once I ( the consumer ) informed them that the information is not information relating to any transaction by me ( in this case the FTC reports I have filed as well as my written a dispute to this company informing them of the theft ) by law this information I have identified as fraud is to be blocked no later than 4 business days after date they received my filings. This is very upsetting because after years of dealing with this situation I am still going through this pain staking issue rehashing old feelings of being defrauded. I am being hindered by this and need closure or will have no choice but to seek other means of mitigation through litigation. I also have no bills so my proof of address is located on my license and will have to be sufficient.
|
| 04/03/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Procollect Incorporated calls me at my phone number XXXX requesting payment of a debt for XXXX XXXX XXXX XXXX in the amount of {$2000.00}. I have repeated and told procollect Incorporated on 3 different occasions that I am not the person they are looking for - XXXX XXXX XXXX XXXX. today I spoke with XXXX XXXX at extension XXXX XXXX XXXX and XXXX XXXX at extension XXXX XXXX XXXX and they both told me that my phone number listed above was taken out of their system. I called back and asked the receptionist to research the account based on XXXX and my phone number is still associated with the person in which they are trying to collect a debt.
Previously when I receive phone calls from procollect Incorporated, I let them know that this number was not associated with the person they are looking for and I was assured my phone number, XXXX, was removed from their system. I get called from their collectors about every month looking for the person above in relation to the debt they are trying to collect. I do not want to be receiving phone calls from procollect Incorporated anymore.
I wish my phone number to be permanently removed from their system and to never receive a collection call from Pro Collect Incorporated ever again.
I have the voicemail from todays phone requesting to contact me at my phone number.
|
| 01/10/2017 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
Older American, Servicemember |
|
I mistakenly paid a {$68.00} invoice to the XXXX XXXX XXXX XXXX XXXX ( XXXX ) instead of the XXXX XXXX XXXX XXXX XXXX ( XXXX ) in XXXX XXXX. Despite the fact that the services were not provided by the XXXX XXXX, they negotiated the check anyway.
In XXXX XXXX I received my first of many notices from the collection agent ProCo to which I explained the situation in writing. I heard nothing more until XXXX when I received another notice from ProCo. This time I contacted the XXXX XXXX and XXXX XXXX requesting that the Group simply transfer the {$68.00} to the Center. I was told that such a transfer was not possible, and so I suggested that the Group return the {$68.00} to me so I could then write a new check to the Center. Subsequent to my suggestion, the XXXX called me and said the transfer was possible and the issue was resolved, which I believed since I did not receive my {$68.00} from the XXXX.
In XXXX XXXX I was contacted again by ProCo and then today, I received a notice from XXXX XXXX XXXX, XXXX. I 've responded to both. However, it seems to me that the XXXX is the company at fault here because 1 ) they accepted payment for services they did not perform, 2 ) they did not transfer the payment to the center ( if you believe the collection agent and law firm ) and 3 ) they did not refund my payment.
|
| 12/14/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Ive made multiple attempts to contact this company, which is ProCollect, to get this inaccurate issue resolved. I have been reaching out to them almost 2 years now. When I call, they will not allow me to speak to the person that has the account which is XXXX XXXX. When I did speak with XXXX XXXX
XXXX, he was intimidating and verbally abusive to me when I tried to explain that the balance was incorrect. When I asked him to verify the debt, he refused to do so. He stated that he had already done so. And I need to just pay my bills. I explained to him once again that the balance was incorrect and I needed to resolve it quickly to acquire credit. I even offered to pay a portion of it so that it could be removed.
I told him that the balance was incorrect and its keeping me and my children from getting housing. As a result, my children and I are unable to find adequate housing right before the holidays. We are being denied only because of this.
I told him that I wanted to dispute this item and Only pay what I owed.He refused to do so. He has refused to properly acknowledge this account and he has blatantly ignored my requests and phone calls and emails. This incorrect account is causing me to not be able to acquire housing and is causing me XXXX XXXX XXXX. Please help me resolve this issue immediately.
|
| 08/13/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
I purchased furniture from XXXX XXXX store in XXXX. ProCollect has owned this debt since XXXX. We were victims of a burglary and most of the items stolen from us. We filed a claim with XXXX XXXX we had purchased but it was never resolved. I called them to attempt to resolve it. Every time I have called they have said that I am refusing to pay. I am not refusing to pay. I am trying to settle. Today, XX/XX/2018, my husband helped me call, because I thought perhaps I was not communicating properly that I want to settle. We received aggressive and threating language from a Ms. XXXX and Ms. XXXX and the rest of the agents hung up on us. They also refused to assign us a new case manager. They claim they called me and I refused to pay, I was the one who called to try to resolve it. The call log is attached.
I would also like a transcript of the phone calls so that it is made public and this company is properly investigated. Their modus operandi is disrespect, scare tactics, and aggressive behavior. They also misrepresent they have supervisors on the line and they don't. It felt like our conversation for a debt resolution was office gossip and one of the agents event threatened to go to " XXXX ''. It is unsettling to know people have our personal information and are willing to threaten us over a debt.
|
| 03/01/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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|
Web |
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|
XXXXXXXX XXXX is the original creditor. Pro collect Inc is the collection agency that bought the debt from XXXX XXXX. I apologize I had to submit a different complaint. I have been seeking information for both parties including the most important delinquency date, the date the the account became delinquent. I spoke with XXXX XXXX the can not provide written information about it, but was told the the delinquency date was XX/XX/2014. For Pro Collect Inc. up to now I have not had luck for them to send me this information. I have disputed this account to the XXXX Credit bureaus. XXXX, XXXX, and XXXX and get in response that the information Pro Collect inc is accurate. XXXX XXXX is deleted from my credit Report due to the fact that is has been more than XXXX years and by law it has to be deleted from the credit report. Now the issue is Pro Collect Inc. As I know the Delinquent date will not change no matter when they purchase this debt. What I am trying to obtain is written information from both parties stating these date and balances, so I can have proof to the Credit Bureau that this account ( Pro Collect Inc ) has to be removed by law from my credit report if the delinquency date is XX/XX/2014 as XXXX XXXX stated. Please help in this matter, since I am not getting any response from them. Thank you
|
| 08/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Hello, There is a collection on my credit report, which is not mine. Someone used my information to rent a place and left the place without paying all dues. When i found out about the collection on my account, i paid it off immediately as it was impacting my ability to take a mortgage loan. Balance was low ( {$350.00} ) and i thought to pay it and work with the collection agency to remove it later.
Now that i have paid the account, collection agency won't talk to me or remove the account from my credit report. I have talked to them and also opened disputes will all three credit reporting agencies but in vain. Collection agency is not interested in talking to me as they have already received their money. If it was truly my account, i would not mind having it on my credit report, but this is not my account and i am not getting any help from the collection agency. I never received any communication from the collection agency either, except seeing a collection on my credit report. If i would have received any communication from the collection agency, i would have taken care of it at that time.
Can you please help me remove this account from my credit report.
PROCOLLECT , INC XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX ( XXXX ) XXXX Account number XXXX Original balance {$350.00} Sincerely, XXXX XXXX
|
| 01/07/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Companies : XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : Procollect Inc.
To whom It may concern : I got a call this morning XX/XX/XXXX from procollect inc. saying that my wife and I had an outstanding bill of {$1900.00}, and so we called XXXX and we were told we did not put in a 60 day notice. I explained to the assistant manager who was rude that I put this notice in writing on a paper. My wife was present with me when I wrote this. The lady who was fair skinned with curly hair promised to update it on my file. I asked about the lady, but was told she no longer works there. I have never owed any bills to XXXX, you can as them about my rental records. I moved out of the apartment decently and organized. I kindly urge you to please look into this matter as soon as possible.
XXXX : Collections told us to reach out to the company ( XXXX ) about this issue and that we have 13 days to dispute and revert this, and I have done that today.
XXXX : Apparently, the apartment ( XXXX XXXX XXXX XXXX ) said that vacating the premises one day early was deemed early termination, hence the {$1900.00} bill. the attached files proves that I left in a timely manner in which I submitted the apartment keys at XX/XX/2021 at XXXX and the gate and mail box key XX/XX/2021 at XXXX accordingly.
sincerely,
|
| 12/27/2023 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I sent a letter to this debtor " Procollect '' because I received a copy of my credit report and on the credit report i found that this debt collection was inaccurately reporting on all three of my credit reports, XXXX, XXXX, XXXX XXXXXXXX. This debt which does not belong to me has hurt my credit report score causing my credit to drop several points. I have never received any documentation stating that this debt belong to me, nor have i had an opportunity to dispute the fact that this debt belong to me. Therefore, I am asking that this debt collection be removed from my credit report immediately.
Under the Fair Credit Reporting Act, 15 USC 1681, I am expressing my right to demand that the disclosure of their compliance with Metro 2 and disclose to me all of the documents that they have recorded and retained in their file at the time of this request concerning this account. I have asked that they send these files which they have not.
It is my right that under the FCRA 15 USC. 1681I, all unverified accounts must be promptly deleted. Therefore, if you are unable to provide me with a copy of the verifiable proof that this is my account with in 30 days it must be removed from my credit report. I will be also filing a complaint with the FTC and the attorney General of the State of Texas.
|
| 08/24/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Under the FDCPA, you have the right to debt validation. This means a consumer can demand that a creditor reporting information to the credit bureaus prove the account is really your responsibility and that the balances are accurate. I have tried several times contacting the collection agency showing on my credit report " Pro Collect & XXXX XXXX XXXX '' for debt validation. I have also contacting the credit bureaus several times for debt validation. Neither has shown proof of debt validation.
According to FDCPA the law states : " If the collection agency failed to validate the debt and has sent a notice of the debt to a consumer reporting agency, the notice of the debt must be removed. If not, send a notice of the failure of the validation to each consumer reporting agency that lists the debt. Unless the credit reporting agency can validate the debt, it should be removed from your credit report. If the collection agency sends you proof they have the right to collect the debt, the debt is yours, and the amount is accurate, then the debt is validated. '' It has been well over 30 days for the collection agencies and the credit bureaus for showing proof of debt validation. Therefore I am asking that Pro Collect Inc & XXXX XXXX XXXX to be removed from my credit report immediately.
|
| 08/24/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Under the FDCPA, you have the right to debt validation. This means a consumer can demand that a creditor reporting information to the credit bureaus prove the account is really your responsibility and that the balances are accurate. I have tried several times contacting the collection agency showing on my credit report " Pro Collect & XXXX XXXX XXXX '' for debt validation. I have also contacting the credit bureaus several times for debt validation. Neither has shown proof of debt validation.
According to FDCPA the law states : " If the collection agency failed to validate the debt and has sent a notice of the debt to a consumer reporting agency, the notice of the debt must be removed. If not, send a notice of the failure of the validation to each consumer reporting agency that lists the debt. Unless the credit reporting agency can validate the debt, it should be removed from your credit report. If the collection agency sends you proof they have the right to collect the debt, the debt is yours, and the amount is accurate, then the debt is validated. '' It has been well over 30 days for the collection agencies and the credit bureaus for showing proof of debt validation. Therefore I am asking that Pro Collect Inc & XXXX XXXX XXXX to be removed from my credit report immediately.
|
| 04/15/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I rented a apartment from XXXX XXXX XXXX XXXX in XXXX in XX/XX/XXXX. After a few months of residing there, I have to move back to XXXX in XX/XX/XXXX. So I terminate the lease and pay the penalty which is {$5800.00} the remainder of the balance owed. Then in XX/XX/XXXX I got a call from XXXX XXXX saying that I owed them utility bill of a hundred and fifty something dollars. I call the utility company XXXX and ask about the charges and was told my account is paid in full and has been closed. Then I call XXXX XXXX and told them about my account standing with the utility company but they insist I owed them monies. so I ask for proof of bill but nothing came. After a while I start getting calls from the collection agency " XXXX Pro-Collect ''. I explained to them what happen but was told to sent in proof. I did by regular mail but still got calls from them on my cell phone. Then I spoke to a XXXX XXXX from the agency and she told me they did n't receive any mail from me. I proceed to sent them a registered mail this time but calls continue coming in. I call the agency and ask why are they still calling me and was told they are waiting for reply from their client but at the meantime they will keep calling. Then the last thing I know my credit report has a negative collection report.
|
| 08/09/2023 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
On XX/XX/XXXX, I found that there was a wrong collection on my credit reports from all the credit bureaus. It shows I owed XXXX dollars to an apartment in XXXX, Illinois. The original creditor is XXXX XXXX XXXX XXXX, and the collection company is Procollect Inc.
However, when I lived in XXXX, Illinois, I had never lived in that apartment. The name of the apartment I lived in was XXXX, and I signed a short-term lease with XXXX on XX/XX/XXXX for the date from XX/XX/XXXX to XX/XX/XXXX. Besides, I never pay my rent lately at that time.
The collection company did not identify the information with the original creditor and required me to pay that amount. I contacted the original creditor, but they told me to contact the collection company. I first called the collection company to identify the information, but they just told me the debt was based on a lease with XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX and refused to do the identity verification. Then, I emailed my evidence to the collection company but with no response.
I have only XXXX requirement for the collection company to identify all the related information, such as full name, birthday, passport, or XXXX, and then remove this collection record from all three credit bureaus because this debt does not belong to me.
|
| 02/05/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
On XXXX XXXX I received a response from pro collect that they would settle for XXXX instead of XXXX. Which I was thankful for that. But I called and reached out to XXXX XXXX as it stated to in the response, reaching her was difficult I called on multiple days and none of the representative would transfer me to her.. so I submitted a complaint on here again and left a number and XXXX XXXX called and we talked bout resolving the balance. I told her that I couldnt pay the balance of XXXX in full because I was out of work due to covid 19 and she gave me until XXXX to email her on what I could do regarding balance. I emailed her letting her know I still wouldnt be able to pay balance in full. I never received a reply back to the email nor a call. I have been calling still trying to resolve the matter and nothing. On XX/XX/XXXX I received a letter in the mail stating that I could call and make a pay arrangement. So I called today on XXXX XXXX and was told I couldnt make a payment arrangement and that they will continue to affect my credit report negatively. That a payment is required by XXXX or negative remarks will be added to my credit report.. I have tried over the years to settle this debt and with no resolution. Just rude representative and no compassion or understanding.
|
| 01/29/2020 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Sorry but my exact situation was not available in the selection process.
In XX/XX/XXXX, my mother had a severe XXXX. In XX/XX/XXXX I moved from XXXX to XXXX to help my sibling care for her. I had to break a lease contract and had fees to pay. It went to collections at XXXX XXXX - XXXX XXXX XXXX # XXXX, XXXX, TX XXXX. In XX/XX/XXXX, I called the company and was told if I paid the two charges in full, they would be removed from my credit. And if I didn't pay in full they would be put on my credit report as refusal to pay. So I paid in full close to {$3000.00}. I do not dispute the debt was mine and correct. I have called multiple times. I have emailed every person listed as management on their website over the last 10 months. I was directed to a manger Mr. XX/XX/XXXX who was very rude and told me he would make sure it was never removed from my credit report. The account for {$2300.00} is showing as paid to XXXX, XXXX and XXXX on my report but it has not been removed. The account for {$550.00} is showing paid to XXXX and XXXX but not XXXX. I have disputed this 3 times and it has not been corrected. I have exhausted every means available to me and need your help please. I ran my credit report on FICO site and as of yesterday it is still there.
Sincerely, XXXX XXXX
|
| 07/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
PROCOLLECT , INC opened the collection account on XX/XX/XXXX on behalf of XXXX XXXX XXXX XXXX XXXX for the amount of {$1800.00}. This company never contacted me until they reported me to XXXX in XX/XX/XXXX. This is an unfair collection because I terminated my lease under Section 92.054 ( b ) of Texas Property Code due to an unlivable condition in my apartment unit that last for two weeks ( XX/XX/XXXX - XX/XX/XXXX ) due to electric outage and flood from the winter storm. The Texas Governor 's Office also issued a disaster declaration on XX/XX/XXXX. The apartment management was unwilling to move me to another unit without paying extra, which I have that right as a tenant. Additionally, water removal and moisture mitigation were improperly done, resulting in molds and more water. I decided to exercise my right and terminate my lease under Section 92.054 ( b ) of Texas Property Code, which provides the right to terminate the lease without penalty as well as to receive pro-rata refund of the rent and the security deposit. All I wanted was to have a place in a livable condition that this apartment complex failed to provide.
I have also tried to dispute this report through XXXX but without success. I believe that XXXX has violated violated the Fair Credit Reporting Act.
|
| 08/26/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I moved out of an apartment complex before my lease was up. The current owners of XXXX XXXX XXXX in XXXX NM at the time was XXXX. They took this to court and a judgement was filed for the amount due for breaking the lease of {$2200.00}. The account was then sent to Pro Collect but had additional rents tacked on to it. I have been trying to get this company to take a look at the statement and understand that they charged me for the full month of rent for XX/XX/2019 of {$720.00} and then they also charged me another {$410.00} for XX/XX/XXXX through the XX/XX/2019. So essentially they are charging me above my contracted amount for XXXX rent. I have called and sent emails and every time they get extremely hostile and aggressive over the phone and just keep saying " your refusing to pay this debt '' not one person has looked at this however and realized that it is wrong. When I ask for the original creditors information to contact them they refuse to give it to me and they also refuse to work out a payment arrangement stating it has to be paid all at once up front. No where in the Lease agreement does it say they can charge me 1.5 times the amount of rent for one month. This is illegal and they refuse to address this issue. I will not pay a balance that is not correct.
|
| 02/22/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Servicemember |
|
I received a voice message this morning on my home phone, XXXX, from ProCollect, Inc., XXXX, TX, a debt collection agency. The caller requested that I return their call at XXXX. I have not and will not do so.
Alleged debt of {$120.00}, as noted in a letter from ProCollect on XXXX XXXX XXXX, is for repairs to purported damages to an apartment I shared with XXXX other occupants. I responded to ProCollect by letter dated XXXX XXXX XXXX that that I disputed the charges claimed by XXXX, the lessor. In my letter, I stated that some of the purported damages were noted as pre-existing on my move-in report ( which XXXX XXXX has failed to provide ), and I disputed the existence of others. I requested a move-in joint walk-through from XXXX when I occupied the premises on XXXX XXXX XXXX, and a move-out walk-through was also requested on XXXX XXXX XXXX. Both requests were denied. My XXXX roommate who was still in the apartment on XXXX XXXX also requested a move-out inspection on that date, and was also denied. Since there was no documented joint agreement on the premises ' condition at move-in, and refusal to do a joint inspection at move-out, XXXX unilateral claims as to damages are without merit. I also requested refund of my security deposit in the amount of {$100.00}.
|
| 08/21/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
A collection acount appeared on my credit report since XX/XX/XXXX showing that I owed balance from the XXXX XXXX, an apartment I lived in XXXX. So I contacted the XXXX XXXX on XX/XX/XXXX and got their email reply showing that I don't owe them anything, there must be something wrong with the collection agency ProCollect. I called ProCollect on the same day and sent them my email correspondence with XXXX XXXXXXXX XXXX and asked them to remove the account on my credit report. This account disappeared on my credit report after few weeks, so I thought it's finished. On XXXX XXXX, I got a call from ProCollect again asking me to pay the account. I reiterated the story to that person again and sent them everything again through email on the same day, never get their reply. Until XXXX XXXX, I was applying a new apartment, this collection account appeared again on the tenant screening report from XXXX XXXX, and the application got declined due to this account. Now XXXX asked me to provide a letter from ProCollect showing that this account wasn't mine, but ProCollect was saying that this account wasn't mine so they won't provide anything to me. Neither of them would like move forward for my case, but the account is still on the report and damaging my housing application!
|
| 02/19/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
This is the second complaint I'm filing against this company ( ProCollect , Inc ). They have fraudulently credit reported this debt which is having serious effects on my credit, preventing me from obtaining new housing and a better job. I was employed with the Original Creditor ( XXXX XXXX XXXX ) in 2018 as a Maintenance Supervisor and lived on the premises to which they are stating I broke a lease with them. This is absolutely false as I was on a month to month basis with them and was never on any lease. I can tell you for a fact that anyone employed with an apartment complex is never put on a year lease for the simple fact that if the employment is terminated for any reason, then there wouldn't be a binding contract obligating the employee to stay at that apartment. When I filed the last complaint, ProCollect sent me some falsified documents that made absolutely no sense and appeared to be missing pages. I do not owe this debt and I demand this be deleted from my credit report or I will move forward with legal action. There are plenty of XXXX XXXX XXXX that will sue a debt collector for the slightest violations of FDCPA and FCRA. This is complete fraud and harassment. I will sue ProCollect to the fullest extent of the law!!! I want this off my credit NOW!!!!
|
| 06/27/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
Received a letter written on XX/XX/XXXX stating that I owed a debt to ( PCI ) ProCollect Incorporated ( XXXX XXXX XXXX XXXX ) in the amount of {$120.00}. Answered an incoming call from PCI on XX/XX/XXXX. Advised phone representative after I validated identity on a recorded line that I did not want to receive any more phone calls and all correspondence going forward I wanted in writing. On today, XX/XX/XXXX, I went on to PCIs website to dispute the charge electronically. Received another call today on XX/XX/XXXX at XXXX XXXX from yet another PCI associate attempting to collect the supposed debt of {$120.00}. I asked the associate if she saw the dispute that I submitted online. She responded by saying that what I submitted previously was unacceptable to file a dispute. That was an outright LIE because I NEVER submitted ANYTHING to PCI previously. I also mentioned to her that I had previously asked that all correspondence be in writing. She ignored me at just kept on talking trying to collect. I then asked to speak to a supervisor. The collector then responded by saying, this is not a supervisor matter and all I am concerned about is collecting payment Clearly CLEARLY my legal rights were violate and I would like for the CFPB to pursue legal action against PCI.
|
| 02/06/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
On XX/XX/XXXX I saw a 'collections ' on my credit report at XXXX XXXX for XXXX dollars from XXXX XXXX XXXX XXXX XXXX This was unrecognized charge. I filed a dispute with XXXX. XXXX stated that the results of the dispute showed it was legitimate.
XX/XX/XXXX I contacted ProCollect debt collections. They confirmed this charge under my social security number, yet could not provide a name associated with the account. They also FAILED to provide me a debt verification letter. The {$130.00} debt was assigned XX/XX/XXXX and I have NEVER received a debt verification letter. Furthermore, XXXX XXXX XXXX, the employee I talked to at ProCollect, stated that the debt had already been paid but could not provide any details as to how or who paid it. This was not me. I am VERY concerned about identity theft and immediately requested on Procollect 's website a debt verification, as instructed by XXXX XXXX. It has been a week and they have not gotten back to me. I am filing this complaint because of ProCollect 's FAILURE to provide an initial verification letter when the debt first posted, so that I could dispute its validity, and filing this complaint because now they still are FAILING to provide debt verification when I am ready to report identity theft to the authorities.
|
| 02/28/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I want to settle this debt. However, I'm recieving conflicting responses from management. They are refusing to settle or provide payment options.
I filed a CFPB report on XX/XX/XXXX for account # XXXX seeking debt validation because I was never given any but because this account is being reported on my credit report I want to settle the account althought I dont agree with the amount. On XX/XX/XXXX Mrs. XXXX responded to my CFPB report stating I had payment OPTIONS and I was honestly looking forward to working with her. I spoke with Ms. XXXX via chat on ( XX/XX/XXXX ) and she said I had to email Mr. XXXX. I emailed Mr. XXXX seeking to settle this account with no response. So then I called and was transferred to Mr. XXXX and he stated I had to pay in full and wouldn't accept a settlement offer so I disconnected the line. I tried to call Mrs. XXXX 's direct line but I get nothing. I want to settle this account. The website advertises payment options and so did Mrs. XXXX so I would like the option to settle if I could pay in full I would have. I want to settle this account and be done with it. I have no contracts that bind me to ProCollect , Inc and they have not furnished any documents that says I have to pay them but I dont want to prolong this any longer.
|
| 04/07/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I got a email warning from my bank on XX/XX/XXXX, and found a new collection against me was submitted on XX/XX/XXXX. I logged in my XXXX account and found a company called Procollect Inc did that. They claim that I own {$2200.00} to XXXXXXXX XXXX XXXX XXXX, and date of first delinquency is XX/XX/XXXX. I never heard the name of this apartment before, and believe it's a identity theft. I filed dispute with all three credit bureaus last night. I called Procollect Inc this morning, the representative told me that I co-signed for another person. I told him that I never lived in that apartment, and never heard about the apartment, I also don't recognize that person 's name. But he didn't want to listen to me. He just asked for my credit card to pay the debt, and said otherwise will sue me. I tried to ask him who is XXXX XXXX XXXX XXXX, he refused to answer and asked me to XXXX, but XXXX returned multiple XXXX XXXX XXXX in different states. When I was trying to ask question about dispute, he hanged up when my question was still in middle. Sigh, what a bad day. Could you please help me? I really need you help, thank you very much!
Here is information of Procollect Inc : Procollect , Inc .
XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, Texas XXXX Phone : ( XXXX ) XXXX
|
| 08/02/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
I was never notified by ProCollect nor XXXX XXXX XXXXXXXX XXXX that an adverse action was taken against me. I found out about the adverse action upon checking my credit report.
This debt should not be ok my credit file. I was a XXXX XXXX XXXX XXXX which legally entitled me to be removed from the lease. I reported this issue to the property manager at XXXX XXXX XXXX in XXXX of XXXX and was advised to provide my divorce decree. I handed her the document.
Upon checking my credit report in XX/XX/XXXX, I discovered that this charge was on my credit file, the manger neglected to remove my name from the lease. I have contacted both XXXX XXXX XXXX and ProCollect several times. Many times, my calls have not been returned from XXXX XXXX XXXX. The last time that I contacted ProCollect concerning this issue was XX/XX/XXXX.
I have police records reporting XXXX XXXX, the divorce decree, and the lease to where I was actually living at the time that this debt occurred, which was XXXX of XXXX.
My ex husband, XXXX XXXX was living there without me during the time that this debt occurred. Additionally he changes the locks and only XXXX XXXX XXXX and XXXX XXXX had a copy of the key. I had no access to the property. This is noted in the police record from XXXX of XXXX.
|
| 04/29/2015 |
Yes |
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
I 've just chosen the largest umbrella issue that I could find, but there are significantly larger issues. Since I 've submitted written inquiries on the web site ( with no replies ) and called multiple on the recorded line, there should be proof of what I 've received. The letter clearly states that I have 30 days for the dispute, yet I was nearly threatened by the rep that unless I pay the bill tomorrow by XXXX, this will stay on my report forever. During every single phone call I 've made, as soon as I 'd state my name, I 'd be transferred, transferred and then transferred again and this game would go for the minimum of XXXX minutes. After finally reaching the rep, I was told a large amount of information with little to none backing and when I requested it, I was told that it 's coming eventually, but that I have no choice and that even if I offer proof, it will not do anything unless I pay the next day until XXXX and otherwise it stays on my consumer record forever. Furthermore, after googling the firm and trying to find more information, I 've found multiple other occurrences with this firm and mistreatment and abuses especially since all the employes never disclose their full name for the recorded line. Some information can be found here : XXXX
|
| 09/02/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
XXXX XXXX a collection account randomly appeared on my credit report From Pro Collect. I NEVER received any notification in the mail or otherwise. No right to dispute. Which is illegal. No phone call or anything. They are extremely rude and hang up. I contacted the original creditor XXXX XXXX XXXX. who confirmed my account was sent to collections in error by new property management company, they stated they would take care of it. on XX/XX/XXXX I received a letter from Pro collect stating the account was being submitted for deletion to the credit bureaus and this matter was closed. As of today this inaccurate derogatory account is still be reported. I disputed the account with the credit bureaus which is still pending 3 weeks later. I am being denied a loan due to their illegal business practices. I called pro collect today to inquire about removal the rude guy stated I would have to send an email to a person named XXXX to request deletion. before I could ask for the email address the rude guy hung up on me. This account never should have been reported in the first place and this company is violating both the fair credit reporting act as well as fair debt collection practices act. No excuse why they havent taken any action to remove this account.
|
| 10/13/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
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XX/XX/XXXX I obtained a copy of my credit report. I mailed a letter to Pro-Collect XX/XX/2021 Via certified mail. Receipt # XXXX asking for the following debt to be validated. I requested Original application, Billing statement, Photo identification, Lease contract, IP address, Move out charges, pictures of damage. The company called my wife threating her, if she didn't pay she would be sued. Call recorded. The company mailed a letter back XXXX sending 1 page of application no signature, 1 page of lease no signature, no explanation of charges.
I sent another letter on XX/XX/XXXX certified mail receipt # XXXX advising that they had not properly handled my dispute. I requested the above information to be mailed to me again. Instead the company replied back on XX/XX/2021 failing to process my dispute this time offering 50 % off the debt in exchange to delete the debt the from my credit. I declined the offer. Sent a final debt for investigation of this debt explanation of charges, if company unable to find explanation that they'd delete the debt from my credit.
The company replied back XX/XX/2021 debt was vaild and would stand in there office and that full amount was due.
Pro-collect has failed to process my dispute per section 809 & 813
|
| 08/04/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XX/XX/XXXX I was contacted by someone claiming to be a debt collector from Pro Collect. They informed me that I had a past due bill for an apartment complex in XXXX, OH ( XXXX XXXX XXXX XXXX ) in the amount of {$120.00} that was accrued in XXXX. I assured them that they had the wrong person and that I have been living in Indiana since XXXX. The person at Pro Collect asked me to provide my social security number which I declined to do. They then got angry with me and hung up the phone after I told them I did not think it was a good idea to give my social security number to anyone over the phone. I called back to speak with the person again, I wanted to help them get on the correct path to finding the correct person who owed the {$120.00}, but they again got angry and hung up on me. I asked them to provide me documentation on why they determined that I was the debtor, but they have ignored my request. I am a XXXX XXXX XXXX father of 2 who has been living in XXXX since XXXX and been a home owner in XXXX since XXXX. This information is easy to verify and it would not make sense that a XXXX XXXX XXXX would be living in a college apartment complex. I willing to provide mortgage information, bills, or anything that will clear me of this debt.
|
| 12/21/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
A company called Pro-Collect reached out to me by way of an account manager who identified himself as " XXXX XXXX '' and he stated that he received my information from a company called XXXX. XXXX XXXX stated that I owed money for a bond that i acquired or signed up for to pay for something at XXXX XXXX. I informed him that I did not owe any funds for a deposit or any damages because I had my apartment professionally cleaned and inspected prior to my move out and return of the keys and fob. Also, I informed him that I never took out any type of bond or loan associated with my apartment. The gentleman stated that if i didn't plan to pay them, he would put it on my credit on the first of next year and he would write it down as a refusal to pay. I informed him that It is not a refusal to pay because it is literally not my debt. I asked for identifying information and ended the call. When i got the apartment initially, my roommate was XXXX XXXX XXXX and he was the guarantor on the apartment and he may have done something with a bond, but I don't know anything about it and can 100 % confirm that I have never taken out or signed for a bond of any kind. I'm new to Texas so I don't even understand what this bond they're speaking of, even means.
|
| 06/13/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
I reached out to Procollect on XXXX regarding documents that were sent in regards to disputing the account. The rep that I spoke with informed me that no documents were received. I confirmed with the rep that I has the correct email address to send the documents. About minutes later I get an email back from a XXXX XXXX that reads " what is this? '' Clearly from the documents he could see that it was my lease agreement, renewal, and utility bill from where I reside during the time of said account. XXXX XXXX become extremely rude, irate as I tried to explain the documents. XXXX XXXX then tell me who do I think I am calling him? '' " And that I'm XXXX and XXXX '' Many profane things were said such as my XXXX and XXXX. XXXX XXXX is the companies XXXX. I tried calling again Monday morning to confirm if the documents were in the correct place. I was then informed that I had new rep named XXXX XXXX. I emailed XXXX XXXX to confirm that he had the documents in which I was informed that a police report was filed for personal threats made to XXXX XXXX in which no threat were made. I then asked XXXX XXXX via email if all phone calls are recorded. His response was " Stop with your ridiculous emails. '' I need this reviewed and for a resolution.
|
| 12/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Pro collect is reporting an alleged debt for {$7700.00} on my report.
I sent a letter asking where the debt came from, a validation verification, and also a contract between me and Pro Collect allowing business and also allowing them to report anything on my report.
Along with this I sent my ID and social security card for the validation verification.
The lease that was provided had many discrepancies and inaccurate information that does not belong to me. ( 1 ) The Social is blank preventing me from verifying the social matches mine ( 2 ) The name listed is inconsistent throughout the contract ( 3 ) The rent charge is inconsistent with the rent charge listed on the break down. ( 4 ) The lease goes from XX/XX/XXXXXXXX to XX/XX/XXXXXXXX but then the breakdown shows a lease termination fee on XXXX XXXX. How can you have a lease termination fee if a lease ends XXXX months prior? ( 5 ) The lease provided shows the lease termination fee is {$1200.00} but on the breakdown it shows a lease termination fee of {$4300.00} I have yet to receive a proper description of the validation verification ( considering my name and social is blank, how was this info verified? ) I also have not received a contract between XXXX XXXX and PRO COLLECT
|
| 03/02/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
On XX/XX/XXXX I was alerted that a frivolous collection agency PROCOLLECT INC. placed an account for collection on all credit bureaus for the amount of {$300.00}. I immediately notified the agency that I do not lawfully owe this due and requested all documentation stating that I owe the collection agency. No contract nor legal obligation, contract, or agreement has been signed nor documented. The agency failed to provide sufficient information to validate the debt yet continued to harass and report a negative status and balance to all credit bureaus. Please note I wrote the creditor again on XX/XX/XXXX ( find documentation attached ) to request not verification but true validation of this debt and any contracts signed and or any legal statute that the collection agency can collect legally on this debt. On XX/XX/XXXX PROCOLLECT INC wrote and informed me they have investigated and responded yet I have not been provided any legal documents stating that I owe the company. Be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 ( b ) that your claim is disputed and validation is requested. XXXX XXXX needs to be held accountable for its unlawful actions.
|
| 05/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I received a copy of my credit report with the intention of trying to improve my credit and take care of my responsibilities and noticed a few accounts that I wanted a little explanation on. I have the right to challenge anything I am not sure is accurate. Two of the accounts on my report are not reported correctly. They put different dates and information for all three of the credit bureaus. They also are not licensed in my state to be a collection agency. I have reported them to the NC Attorney General who is investigating them and has demanded proof of licensure, but they can not prove licensure.
Are you familiar with something called 1.5 U.S.C Sec. 168. That is supposed to state if they can't provide proof of licensure and that they report correctly, it has to be deleted. I want these accounts deleted if they are not 100 % accurate. So, could you please check on these and get back to me? I saw on a credit website where I have 30 days to hear back from an investigation. Please investigate the following account. I have the screen shots proving they have reported the balance update, account information, closed vs open on this account different for XXXX, XXXX and XXXX. That can not be legal.
ProCollect Account Number XXXX
|
| 12/13/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
After leasing for XXXX XXXX XXXX complex and moving out on XX/XX/2020 we received a bill in the mail on XX/XX/2020 stating that our security deposit was taken to replace the carpet. The left over debt on top of that was {$85.00}. I did call the leasing office myself on XXXX XXXX and tried speaking to the manager who was not available at the time. She returned an email on XX/XX/2020 stating that the reason for the charges were due to the carpet being saturated in XXXX. In our contract we stated and signed that we would have no pets within our apartment during our year lease which we complied with fully due to not owning any pets or letting any pets into the home. I emailed management twice more asking if they could please look into this matter as I felt maybe the previous tenants had left this mess behind but I never received any answers or information letting me know that this debt would send me into collections over 5 months later. The lack of information has caused my credit to be damaged for something we did not cause and was not looked into properly. Our apartment was not ready on move in day, in fact it still had to be serviced by cleaning staff from the previous tenants. No carpet replacement before our move in.
|
| 03/21/2015 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
Servicemember |
|
I received an email alert from my credit monitoring company about a collection hitting my account. I was not aware of this debt. I contacted the collection agency and they would not disclose any information about who is filing this collection. The agency said their job is to collect the debt period. To make matters worse, the debt is from XXXX of XXXX. I asked why no one had contacted me prior to placing a collection on my account. The collection company, PRO COLLECT, had no response. I have been at my current address since XXXX of XXXX. So there is no reason I should not have received a bill. In XXXX of XXXX I was working for a large computer company and IF I did go to the medical facility as they have indicated my company insurance would have pay any charges and informed me directly if they were not going to pay a particular charge. By waiting 6 years to attack me, my insurance company is now out of the picture. I do n't think this is fair. I have a high credit rating because I pay my debts. I do n't like the way this company can place a collection on my account without ever telling me. XXXX the comments I kept getting from different people I spoke with at " PRO COLLECT '' was " Were sorry if you never got a bill ''
|
| 10/23/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I received a notice on my credit alerts that a collection was filed on me in XXXX of XXXX in the amount of {$130.00}. As I always try to protect my credit and am a very busy person i just called and paid the {$130.00}, not knowing it would affect my credit. I am currently in the process of buying a new home and have found out that this collection is drastically affecting my credit score and the debt is actually not mine. I called ProCollect today and the collection is actually associated with my ex-wife 's address ( XXXX XXXX XXXX XXXX XXXX Tx XXXX ). Had I known at the time that it would affect my credit so much or that it was actually my ex-wife 's debt not mine ( see attached divorce decree ) as she was awarded the home in XXXX of XXXX and the collection is from XXXX of XXXX and it hit my credit report in XXXX of XXXX, I would not have paid the small bill.
Below is the a copy of the collection from my credit report, this is drastically affecting my credit score for a debt that I actually didn't owe ( but did pay to save myself time and because my business keeps me very busy ) and now could cost me thousands in finances costs to purchase a new home. I request that the collection be deleted from my credit report.
|
| 06/05/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
On XX/XX/2023 I wrote ProCollect a no Parking, refusal to Pay & cease & desist letter. On XX/XX/XXXX I received a letter, which puts them in violation of 15 USC 1692k. Per the letter that I receive back from Procollect on XX/XX/XXXX, I am kindly asking for you all to cease and desist ONCE AGAIN. The correspondence received did not fulfill any of my prior requests. All that was received was a contract from another company.
I have not received any goods or services from you all nor do I intend to. I have no intentions of any contractual obligations with you all in the further as well. Please consider this as " notice ''. Any reporting to my consumer report to any of the consumer reporting agencies will be direct violation of Section 623 ( A ) ( 1 ) ( A ) ( B ). I WILL BE SEEKING {$1000.00} per violation for : 1. Defamation of Character ( per se ) 2. Negligent Enablement of Identity Fraud 3. Fair Debt Collections Practices Act 15 USC 1692g violations 4. Fair Credit Reporting Act 15 USC 1681 violations for willful noncompliance - 616. Civil liability for willful noncompliance [ 15 U.S.C. 1681n ]. ProCollect is not licensed to collect debt in Louisiana. This is my final attempt for resolution before I seek legal remedy.
|
| 12/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Older American, Servicemember |
|
This is in reference to XXXX. You state you closed the file as you have already responded. I don't have a copy of that and not sure what it stated, however, nothing must have been done since it is still on my credit report. I don't understand how some who steals your personal information opens checking accounts, credit cards, cell phone accounts, electric accounts, rental agreements and many more is able to just skate free while I pay for his wrong doing. I have filed a police report and they have sent the file to the Proscuting Attorney and a warrant has been issued for his arrest. I have submitted the police report and the FTC form to show as best I can that this account does not belong to me yet you have done nothing. You have ask for no proof that I didnt live at the address or anything else. You have just taken the word of the collection agency. I have spoken with them and they don't have anything with my signature or anything else to proof the account belongs to me. They just assume that since they were told it is a valid account that it is. So that means that you assume that it is a valid account. I thought this company was to help us that are in need. NOT to support the business that has wrong doing in mind.
|
| 11/06/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I am XXXX XXXXt that was XXXX with the XXXX XXXX XXXX with a XXXX XXXX XXXX XXXX I reached out to my complex, XXXX XXXX in XXXX, Ga which is apart of XXXXXXXX XXXX to sign my lease over they never sent any paperwork or moved forward I then reached continuously trying to just get out of the lease ( by law I can do that because I had a XXXX XXXX ). You would think they would help me in this process but they continuously ignored me. I would have more screenshots off of resident portal app but they no longer use the app. The management sucks, they have ample complaints and hasnt had any in the office for over a year. Procollect in XXXX, TX has wrote me and Ive wrote them back plenty of times throughout the year. Ive explained the situation and Ive called, the lady i recently spoke to was nasty and had an attitude, Ive reached out to both parties. This is wrong and this is illegal. Its a shame I have to go through all of this while fighting for my life and trying to XXXX XXXX you would think they would have some kind of sympathy, grace. If the shoe was on the other foot what would they do? This is a shame and illegal. Procollect gave me a email to send my proof too but they blocked it to where my message wont send.
|
| 10/07/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
To whom it may concern, ProCollect Incorporated has violated the Fair Debt Collection Practices Act.
Section 805 ( c ) : states that collection agencies must cease contact upon request, unless further efforts by this company are being terminated.
Section 806 ( 5 ) : states that a debt collector may not engage in any conduct of which is to harass i.e. causing a telephone to ring continuously.
Section 807 ( 5 ) : States that a debt collector may not threat to take action that can not legally be taken.
Section 807 ( 8 ) : States that collection agencies must report that a disputed debt has been disputed.
Section 809 ( b ) : States that if a consumer notifies the debt collector within the thirty-day period ( a ) that a debt, or any portion thereof, is disputed, the debt collector shall cease collection of the debt.
Be advised that claims made by the creditor have not been validated, and have been disputed twice, while collection efforts continue. Since notifying this company that I was aware of these violations, they have sold the invalid debt to another collection agency.
ProCollect Incorporated has committed acts of harassment and abuse of discretion, or otherwise not in accordance with federal law.
|
| 03/21/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
To summarize the event 's of my complaint, it was recently brought to my attention after checking my credit rating that there had been a collection added to my credit report. After looking at XXXX XXXX, I found the name of the debt collector which was Procollect , Inc . I immediately called a customer service agent on XX/XX/XXXX to get more information and it was at that time I was " verbally '' told of the collection. I never received any written notice via mail, email, phone call, text, etc., the customer service agent then said I had ( 30 ) days to dispute the collection. Procollect Inc., reported this collection on XX/XX/XXXX, to the credit bureaus without giving me proper notice, allowing me ( 30 ) days to dispute the validity of the claim, receiving a proper debt collection validation notice, or given the opportunity to pay before hitting my credit report. I've communicated this to Procollect Inc., several times via email which ultimately led me here and filing this claim. Closing, after doing a little due diligence and referencing the Consumer Financial Protection Bureau website. Procollect , Inc., improperly reported a debt to a credit reporting company without meeting its obligations under the FDCPA.
|
| 01/28/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I moved out of XXXX XXXX XXXX complex at the end of XX/XX/XXXX. Very soon after I received a letter that I owed money to the complex for damages to the furniture I did not ( nor any of my roommates ) make ( I do not recall an amount being stated in the letter ). I emailed the apartment complex manager on XX/XX/XXXX saying I would not pay for the damages I did not make, and sent her attachments of my inventory list from before moving into the complex that shows I had noticed couch damages prior to move-in, and had noted it on my inventory list. I received a reply two months later that said the damages were due to pet dander and stains, which me nor my roommates made. I replied to the email XX/XX/XXXX noting, again, that me and my roommates had not damaged the couch, that the condition we left it in was the condition we found it in. I also stated I would get an attorney if they continued to bill me a payment I was not responsible for. Since XX/XX/XXXX, I have not had any correspondence with the apartment complex manager until yesterday XX/XX/XXXX, when my mother ( who cosigned my lease with me for this complex ) received a call that the amount owed to the apartment complex had been sent to a collection agency.
|
| 12/06/2017 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This company is accusing me of this unknown debt. I feel like they are trying to say this debt is mine without investigating properly. I have never lived at the address that this debt has come from. The only addresses I 've ever lived at are the ones on my credit report. I never claimed this debt was mine. I simply stated that if you are saying that this debt belongs to two people then it should be split in half, because two people ca n't owe the same amount on one debt. I also noticed that this company stated that the debt occurred in XXXX, but my credit report is stating that the open date is XX/XX/XXXX which means that y'all are n't even sure when this debt occurred. I ask that this debt be properly investigated or REMOVED from my credit report. I have never even been a resident at this place. I have lived in Louisiana since the day I was born. This company claims that I never sent them proof of my residence for XXXX, but I was never asked to provide any proof of residence. This company is doing all that they can to accuse me of this debt. If this matter is handled properly, then I will be filing a complaint with the Federal Trade Commission. This debt is not mine and should n't be on my credit reports.
|
| 02/02/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I have a debt from a collection company called PROCOLLECT for the amount of {$2900.00} from a previous apartment that was MY MOTHERS and under MY MOTHERS name. These apartments are called XXXX XXXX XXXX. My mother was the only one on the lease, I did not sign the lease, I wasn't even a resident of these apartments. I tried calling the apartment complex to get them to send me a copy of the lease in order to prove that this debt is not mine. However, the apartments say that they got rid of the contract. I tried reaching out to PROCOLLECT and even wrote them a letter for the 30 day dispute ; they just hang up. They say it does not matter and I have to pay or else they will -threaten to do something else-. There is no way to communicate with them and make them investigate this claim. I do not think it's fair that this is affecting my credit score, showing up, and they are making me pay a debt that is clearly not mine. I am a student, I can't afford to be paying off this kind of debt that does not belong to me. And that is negatively affecting my future. I need someone to make the agency at least investigate the debt, in order to confirm that it's not a debt under my name. Something they are not willing to do.
|
| 06/16/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I got a phone call from Procollect Inc in XXXX XXXX about a debt that I did not know. This debt is based on the leasing contract of the apartment that I have never lived. I thought it was scam and ignore it. But I got a mail from this company in XXXX XXXX. After checking my credit record, I found that it was appeared in my credit record in XXXX XXXX.
I requested Procollect Inc to send the proof showing I owed this debt in XXXX XXXX. They sent a leasing contract between DTN management and the person who had a similar first name and same last name, and went to the same University to me. However, that person is a clearly different person from me based on the full name, gender, passport number, and student ID and degree based on the record in the contract.
I sent a letter stating that I am not the person who owes that certain debt with a proof ( a copy of my passport ) in XXXX XXXX via certified mail. However, Procollect did not respond after that.
Now I find that the name of the person who made the contract with XXXX was added to my credit record as XXXX of my names and this debt is still in my credit record ( as in XXXX XXXX ). My credit scores have been dramatically decreased since they called me.
|
| 07/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Pro-Collect ( in copy ) refused to provide an email where they accept the " mistake they made '' reporting in my credit a collection that never below to me.
The reported a collection for {$820.00} for a rental condominium XXXX XXXX XXXX. I have never rented in this place, I have owned my house since 2006 ).
I tried to speak with the manager at Pro-Collect, but this person refused to talk to me ( my only contact was a supervisor ).
I was a victim of identity theft from Pro-Collect ; they used my personal information, arguing that my name is common. That was the answer!
They never took the time to verify the information ; it was very easy for them to use my social security because I have a " common name ''.
You can contact XXXX XXXX from XXXXro-Collect Inc to verify this information.
XXXX XXXX was the person who explained to me that they don't send this type of correction by email or letter because it is their " policy. '' Pro-collect can destroy credit and a reputation, but they aren't capable of accepting their " mistake '' in writing.
I disputed this collection in XXXX and Procollect confirmed that this account is below to me.
Their phone number is XXXX, account # they gave me is XXXX.
|
| 11/19/2015 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
I recently decided to sign up for a credit monitoring service so I could check and monitor my credit. My family is looking to purchase a new home in the near future. Upon doing this I noticed some collections that are of big concern to me and I feel are in violation of my rights. ProCollect is stating that I owe them {$270.00} three times on my credit report from a company called XXXX XXXX XXXX XXXX. The account numbers are Procollect # XXXX, XXXX & XXXX. In addition, all XXXX dates reported are for XXXX 2015. I have never visited this company in order to get XXXX bills for the exact same amounts. I have written ProCollect starting XX/XX/XXXX and they have not validated that I have XXXX medical debts for the exact same amounts with the same company. I can not get anyone from Physicians Emergency care when I tried calling to verify I have XXXX bills owed for the same amounts. Since ProCollect has not verified the accounts after 2 attempts by mail. My belief then is that they are in violation of the Fair Debt Collections Practices Act and the Texas Finance Code for placing multiple collections on my bureau for the same thing. Due to this it is my belief that they should be removed ASAP from my account.
|
| 09/12/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
To whom it may concern, This is in reference to my consumer report. While checking my consumer report, it came to my notice that your company has furnished an account on my report.
According to 15 USC 1692a ( 2 ), the term " Communication '' means the conveying of information regarding a debt directly or indirectly to any person through any medium.
As per the literal interpretation " Any medium '' includes any oral, written, electronic, or other medium. Therefore, furnishing of the Consumer Report ( bearing information regarding the alleged debt ) by the Company will amount to Communication as per Fair Debt Collection Practices Act ( FDCPA ).
Pursuant to my rights as per 15 USC 1692c ( c ) I am hereby providing you formal notice to cease any further communications regarding this account immediately. This includes but not limited to telephone calls, email, social media, or any Consumer Reporting Agency.
Any further contact by your Agent or Company, except a communication confirming your acknowledgment of this letter, is in violation of the Fair Debt Collections Practices Act ( FDCPA ).
If you do not cease communication a lawsuit will be commenced against you.
Thank you for your cooperation
|
| 03/16/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
I received a phone call on XX/XX/XXXXregarding this debt. I attempted to offer a settlement and was bullied by XXXX XXXX. I informed her that I may be able to make a payment but was unsure. On XX/XX/XXXX, I called XXXX XXXX to inform her that I now had the needed funds and would like to make a payment. At that time she became verbally aggressive. Stating that she told me to pay a month ago. She used harsh language and her tone was much less than professional. I requested to be transferred to a supervisor and was told no. I requested again to be transferred to a supervisor, at that time XXXX XXXX said No I will not let you speak to anyone you need to make this payment in full today I asked why she was being so rude. XXXX XXXX then hung up on me. I called back and asked the person who answered the phone to speak with a supervisor. I was transferred to XXXX XXXX. Initially he refused to identify himself. He too became verbally aggressive. Im simply trying to pay my debt. I am not calling to be ridiculed or chastised by people who will not take the time to have a conversation and provide needed information. I was talked down to, yelled at, and hung up on. I have recorded all of the conversations.
|
| 12/15/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
I signed a lease and moved out in XXXX of 2020. I left a forwarding address with the front desk on a sticky note ( per their request ) but it was never placed in the system. Fast forward to today, I have a negative remark on my credit in the amount of $ XXXX and now receiving calls daily after inquiring about the debt. When I called the apartment complex, they refuse to assist with removing this debt from their credit agency and getting this remark removed from my credit. I do not mind paying what I owe, but I do not think it is fair to have this mark on my credit when they did not contact me about the debt. For what its worth, when I called in, the front desk did not ask me anything to pull my file. They were able to do so with my phone number which they had in their file and could have contacted me before sending this to collections. When I spoke with the collection agency, they refuse to work with me to get this removed from my credit or even offer some type of settlement. This is my only collection debt on my credit and I would like to get this removed. I've had this issue with this apartment complex and credit agency before and still decided to stay with them and I thoroughly regret it.
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| 07/16/2020 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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1. ProCollect Inc refused to reveal the contact details of the creditors thereby shielding me from challenging the improper business process of forwarding a debt to a debt collector without giving me the opportunity to know about the debt and to address it.
2. ProCollect Inc in enforcing a debt notice to a debtor without prior information to the debtor by a creditor is in violation of Texas Deceptive Trade Practices/Consumer Protection Act and Texas Debt Collection Act.
3. ProCollect Inc persistently contemptuously ignores the ruling of Justice XXXX XXXX on XX/XX/2017 which shows that the creditor vacated the debt in the creditors appeal to the court, and hence, the court ruling nullifying the debt.
4. ProCollect Inc refused to remove the debt from the credit records and rental history of XXXX, XXXX and XXXX, XXXX thereby denying our family the ability to rent a new accommodation.
5. ProCollect Inc continues to cause psychological harm and damage to the growth of our child because we do not have a proper accommodation for her upbringing.
6. ProCollect Inc continues to cause damage to the reputation of XXXX, XXXX and XXXX, XXXX by refusing to remove the debt from our credit histories.
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| 02/10/2020 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I received this debt in XXXX alleging I owe the company {$1000.00}. I asked for proof on XX/XX/20 of what I owed to them and they only sent me proof indicated I owed {$190.00} on XX/XX/20. Since then I have mailed them for the additional amounts to be verified and they have not responded to me and they are still reporting that I owe them {$1000.00} to the credit companies. They are violating the Fair Debt Collections act by not removing these charges from my credit before verifying the amount I owe to them. On XX/XX/2020 I attempted to contact them and they advised that my account was restricted and that I needed to email someone else at the company in order for them to give me any info or try to settle anything with me. I asked if they were refusing to settle the debt since I was ready to make a payment on what I owed and they only told me that I had to email someone in order to get any info or to move forward. They did not answer any other question I had and they only danced around the info I requested. The 1st time I tried to email this company the email would not go through and my email service kicked my email back advising that they could not connect my message to their email server.
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| 02/23/2022 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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During the XXXX school year I lived at the XXXX XXXX XXXX XXXX. During this time the management repeatedly would try to notify me that I had broken the lease and would need to pay additional fines. The issue was when I asked for evidence of me breaking the lease, I was only given my lease with the sections highlighted. Come XX/XX/2020 and I return home during the COVID breakout, during this time I learn my room has been cleaned out and I've been evicted, without a notice, during a nationwide freeze.
These fines get reported to a debt collector and when I ask for evidence that these debts are legal and not just my landlord going crazy with a highlighter all I got again was my lease with a highlighter on the sections. Nothing with any legal weight. I then reply to them saying I hadn't broken the lease and get back no reply. I send XXXX more letters asking for a reply. I get no reply. During this time, I filed a dispute with XXXX. XXXX just checked that's my name is accurate. not if the actual debt is accurate. which is useless. This landlord literally just made up me breaking a lease. No evidence??? An eviction during XX/XX/2020??? I will keep fighting this blatant illegal operation.
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| 01/22/2022 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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In XXXX, I made a payment to Pro Collect Debt collectors ( XXXX Tx ) for a remaining balance of a apartment Lease " break '' as a result of having to move early because of Domestic Violence. It was a partial payment that they accepted, however when I attempted to go online to make a payment towards balance owed it would not allow me to make a payment was {$1800.00} ( paid In full ). I then contacted the company and emailed them. The collection manager responded to the email informing me I cant make any other payment unless it's the full amount. I also asked if my payment from previous month was used towards balance, as it does not show me, nor is there any breakdown. This also made me fearful because I'm eager to pay this off, so I'm able to move into an apartment but I'm concerned I can pay this and it's still showing on my credit and never removed. I then searched on XXXX only to find out this is exactly what they do to people, after they pay off their balance, it's never reported as paid in full or in good standing. This could mean that once I pay in full, there is no place stated that they will stop reporting this negative debt on my credit report, even after it's paid in full.
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| 01/10/2018 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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This collection company know very well this account is not my account ; however, and this account is fraudulent, or someone working at a credit bureau. However, it didnt matter to them because it is vengeance, and revenge against me for filing a complaint before, and letting other consumers know the fact. They are disturbed at me, and worried about saving their brand, and not helping the consumer.
They are strongly aware that nothing will happen to them since they believe they are too big to fail. I am forwarding this complaint to XXXX XXXX, and seeking her help to stop this criminalizing against consumers.
I am filing this again because they admonished, and castigated me for filing an earlier complaint. Pro Collect, and these bureaus are mafias and gutless wonders! Why would they put these negative accounts on my credit file that doesnt belong to me, except mere retribution? I faxed my credit report, two police reports, and F.T.C. fraud affidavit to XXXX XXXX for protection.
They are too stubborn and too crooked to satisfy the consumer. They are too concerned about these credit bureaus, and this companys brand at the expense of consumers. This is very sad, and they must punish.
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| 01/14/2022 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Myself and my partner rented an apartment for 1 year from XXXX XXXX in XXXX Nc. We relocated due to 3 family deaths to XXXX XXXX, Iowa and our move out report was an excellent report. Then 45 to 60 days after departure they tried to charge us nearly {$500.00} for carpet replacement for contractor grade carpet for a 12 x 12 bedroom. We were not told this at moveout otherwise we would have paid for the carpet and taken the remnant. We told the company numerous times that we disputed the amount and wanted to see the carpet personally as we have senior family still in the area. Then they sent the account to Pro Collect of whom we both disputed the debt in it entirety. We have disputed for 2 years and all they do is say " owed '' with name of original creditor. We have made XXXX complaints on both companies, and due to family tragedy my partner had to file bankruptcy and they still tried to collect from him until his attorney threatened FDCPA violation lawsuit.
Pro Collect XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, TX XXXX ( XXXX ) XXXX XXXX at XXXX XXXX XXXX XXXX, XXXX, NC XXXX ( XXXX ) XXXX This was also reported to the Iowa Attorney General office attention XXXX XXXX on XX/XX/2021.
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| 04/07/2023 |
Yes |
- Debt collection
- Other debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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I first heard of this debt on XX/XX/XXXX, when one of their letters was redirected to the correct address for the first time. I went to their page and filled out a form to start a dispute and received no response.
I next spoke to someone on the phone for the first time on XX/XX/XXXX, in response to the call made XX/XX/XXXX. ( note that the number I was being called from and the number I was told to call are different ). This person had no knowledge of the dispute form I had submitted on XX/XX/XXXX. They gave me an email ( XXXX ) to send my dispute to. I sent a dispute email to that address on XX/XX/XXXX.
Yesterday, ( XX/XX/XXXX ) 6 days later I received another call and called back. The man on the phone was very aggressive. He told me that they never received my email, ( see proof that it was sent on XX/XX/XXXX ) when I told him that the debt wasn't true and legitimate he told me " Yes it is '' and when I asked someone else to call me back he said " I'm sure they will '' I sent the email again on XXXX multiple times, since they claimed not to have received the email on XX/XX/XXXX. They emailed my wife almost immediately thereafter with a email that simply said " done. ''
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| 03/28/2017 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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After viewing a copy of my credit report, I noticed a collection account placed on my credit report from you in XX/XX/2015 Account # XXXX. I am requesting that you allow me to validate the alleged debt. I am unaware of any outstanding medical bills that I possess, and I am seeking the name and hospital/medical provider to which I owe the debt and a detailed breakdown of the fees that I owe.
Additionally, I am allowed under the Health Insurance Portability and Accountability Act ( HIPAA ) to protect my privacy and medical records from third parties. I did not give permission to any of my current or prior medical providers to release any of my medical information to a third party. I am aware that the HIPAA does allows the release of limited information about me but anything more is to only be revealed with the patient 's authorization. Therefore, my request is twofold -- validation of debt and HIPAA authorization.
Please provide breakdown of fees including any collection costs and medical charges.
Provide a copy of my signature with the provider of service to release my medical information to you.
Cease any credit bureau reporting until the debt has been validated by me.
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| 04/23/2020 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I called todayXX/XX/2020 at XXXX XXXX, XXXX spoke with ( mr. sXXXX ) wouldnt transfer me Rudely hung up on me bc I told him he couldnt assist me bc I need to speak with Mrs. XXXX directly, @ XXXX spoke a rude representative I asked for her name and she hung up on me. I called back at XXXX to speak with Mrs.XXXX and I was told that I couldnt speak to her because my account is restricted and referred back to MR.XXXX and I kindly explained to the representative that I didnt want to further speak with Mr.XXXX because he is very rude. I also asked if I could be transferred to Mrs. XXXX voicemail and was told no because she is very busy. So I am confused as to what I am suppose to do. I wanted to speak to Mrs. XXXX about my other options of payment towards the extend settlement for XXXX. I have called for 4 times to get the same end results and 2out of the 4 calls the agents was very rude. It just frustrating because In the company response it say to contact the number and Ext to speak with Mrs. XXXX and now Im being told be agents that I would need to speak with Mr . XXXX just to be in contact with Mrs.XXXX which dont make sense at all. All I want to do is resolve the matter.
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| 03/06/2023 |
Yes |
- Debt collection
- Credit card debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Please note that I am the author of this complaint and all attachments.
The credit bureau has violated 15 USC 1681i and 15 USC 1681e. Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. All I have been getting are frivolous, XXXX automated responses. No real investigation was conducted after my initial dispute.
The furnishers are in violation of 15 USC 1681s-2b ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate.
After my dispute of the accuracy of these accounts, the furnishers falsely verified the reporting to be accurate and complete instead of deleting the account from my credit report. This is will non-compliance and I now have a claim under the FCRA with civil liability under 15 US Code 1681n
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| 01/29/2018 |
Yes |
- Debt collection
- Mortgage debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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on XX/XX/XXXX I received a notification about a debt collector from procollect which the original creditor stated it was XXXX XXXX. As a result, I never lived at that complex let alone owe XXXX. I contacted the original creditor notifying them of the issue and I was told that I am not in their system and they don't have any records of me living there. As a result, procollect sent me a letter stating to provide identity theft information, police report etc. I DON'T HAVE ANY OF THAT FIRST OFF, I NEVER LIVED THERE, AND SECONDLY, THIS IS NOW 6 YEARS LATER, I NEVER KNEW SOMEONE GOT AN APARTMENT IN MY NAME AND NOW THIS CROOKED COMPANY IS TRYING TO MAKE ME PAY FOR SOMEONE ELSE 'S MISTAKES. I DON'T THINK SO AND I'M NOT SENDING IN NO DOCUMENTS THAT I DON'T HAVE BECAUSE I NEVER LIVED THERE SO IF YOU THINK YOU ARE TRYING TO SCAM ME OUT OF XXXX XXXX THINK TWICE BECAUSE BEFORE I PAY THIS RIDICULOUS AMOUNT IT WILL REMAIN ON MY CREDIT REPORT UNTIL XX/XX/XXXX. AND GUARANTEED THIS WILL NOT BE THE LAST COMPLAINT I MAKE I WILL MAKE SURE THE FTC COMMISSIONER KNOW ABOUT THIS CROOKED BILL COLLECTOR PROCOLLECT IS MAKING PEOPLE PAY FOR IDENTITY THEFT ACTIONS THAT HAS BEEN CAUSED BY SOMEONE ELSE.
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| 10/02/2017 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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XXXX XXXX, 2017 I submitted information to the emails XXXXXXXXXXXX and XXXXXXXXXXXX at the company Procollect. They requested that I submit copies of my utility bills 3 years back proving that I did n't live at the stated address of the utility bills and a police report stating that identity theft had taken place.
After complying with this request my account was escalated to a XXXX XXXX, who I was told would call me regarding the account. This never happened. I did however get some paperwork that stated that my accounts were now zeroed out.
Eventually I signed up for a monitoring service and noticed there were still some issues with them. They somehow did n't connect the dots and realize that the other fraudulent account was related.
I have since contacted XXXX XXXX at procollect and he has yet to contact me, I have not received any notice that the accounts were corrected and I have checked XXXX XXXX and I am still able to see the issue. No one else will speak to me at the company because my account has a special status and only XXXX XXXX is permitted to speak to me.
Any assistance with this issue would be appreciated as it seems I have exhausted my own resources.
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| 04/19/2020 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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On XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX I called and emailed pro collect to try and settle debt although I don't agree with the amount.up on on XX/XX/XXXX and XX/XX/XXXX no amount was accept i offered to pay 200 dollars to start a payment plan i was told i needed more and that nothing would be accepted unless i had that amount, explained my circumstances and it was ignored and i was rudely hung up on. However on XX/XX/XXXX i called procollect trying to settle debt again and was told my account was restricted and no information could be provided to me and that i need to email Mr.XXXX, so i did and on Thursday XX/XX/XXXX @ XXXX XXXX Mr.XXXX called me and i asked if i could start a payment plan to try and resolve the debt and explained my situation and Mr. XXXX refused to settle or provide payment options. I aslo reached out again on XX/XX/XXXX trying again with the same end result. so I would like the option to settle if I could pay in full I would have. I want to settle this account and be done with it. I have no contracts that bind me to ProCollect , Inc and they have not furnished any documents that says I have to pay them but I dont want to prolong this any longer.
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| 05/15/2022 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I have never done business with " Procollect Inc '' at procollect.com. I thought I owed them money and found out that I never did. Procollect Inc made threats to damage my credit and my significant other 's credit as well. I now feel foolish and cheated for paying these people, only to still have a derogatory mark on my credit. This has financially impacted both myself and partner. I never signed any contracts with this company and I did not give permission for them to have my personal information. I looked these people up on the internet and it appears as though they have scammed many others. The business is not XXXX XXXX XXXX XXXX XXXX XXXX accredited and has XXXX complaints from the past 3 years logged against them at the time of this submission. I paid the debt to these people because I thought that that I really owed them as I am both young and didn't know better at the time. They called me multiple times and threatened legal action if I did not comply with their requests to pay by their specified deadline.
My partner and I collectively paid {$560.00} on XX/XX/2021 and our credit was lowered over XXXX points each via reporting from " XXXX XXXX XXXX XXXX ''.
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| 05/15/2022 |
Yes |
- Debt collection
- Other debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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I have never done business with " Procollect Inc '' at procollect.com. I thought I owed them money and found out that I never did. Procollect Inc made threats to damage my credit and my significant other 's credit as well. I now feel foolish and cheated for paying these people, only to still have a derogatory mark on my credit. This has financially impacted both myself and partner. I never signed any contracts with this company and I did not give permission for them to have my personal information. I looked these people up on the internet and it appears as though they have scammed many others. The business is not XXXX XXXX XXXX XXXX XXXX ) accredited and has XXXX complaints from the past 3 years logged against them at the time of this submission. I paid the debt to these people because I thought that that I really owed them as I am both young and didn't know better at the time. They called me multiple times and threatened legal action if I did not comply with their requests to pay by their specified deadline.
My partner and I collectively paid {$560.00} on XX/XX/2021 and our credit was lowered over XXXX points each via reporting from " XXXX XXXX XXXX XXXX ''.
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| 09/27/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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On XX/XX/2019 I contacted Pro collect via chat to attempt to negotiate a settlement amount. I was advised that was not possible because their company does not provide settlements. I was told to pay the balance in full and given payment options ... I disconnected the chat ... I proceeded to go online and make a payment of {$180.00} plus the company charges a {$7.00} processing fee bringing the total to XXXX to be deducted out of my checking account.. I was called this morning XX/XX/2019 on my new telephone number that they shouldn't of had and advised that I had a balance of XXXX from an old apartment and that I've made {$660.00} worth of payments in XX/XX/2019 and XX/XX/2019 ... I was told that the payment of {$180.00} that I made online would not be processed because I have to pay the full balance of {$1300.00}. I told them I don't have the full balance.. The representative then proceeded to tell me in a very rude way that I needed to make that payment now or he would mark my account as refusal to pay. I made payments and attempted to make a payment yesterday and this morning I was advised my credit report would be marked as refusal to pay and that's not fair.
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| 01/29/2024 |
Yes |
- Debt collection
- Rental debt
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- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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I am writing to formally dispute several items on my credit report that I believe were reported in violation of 15 U.S. Code 1692j, which prohibits " furnishing certain deceptive forms ''. I'd like to bring your attention to the case XXXX XXXX XXXX XXXX XXXX, XXXX. XXXX ( C.D.Cal. XXXX XXXX ), where the court held that credit reporting agencies must avoid reporting information in a manner that creates a materially misleading impression.
Given the precedent set by this case, I kindly request the removal of these accounts from my credit report or its update to reflect a neutral or positive status. Doing so would ensure that my credit report is a fair and accurate representation of my credit history. Below are the refenced accounts that need to be updated to reflect positive and or removed from my credit report. Specifically, the following items on my report are disputed in attached document. According to 15 U.S. Code 1692j, it is unlawful to design, compile, and furnish any form knowing that such form would create a false belief in a consumer that a person is a creditor of the consumer or represents a creditor of the consumer, among other prohibited actions.
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| 07/17/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I received a letter from a collection company on XX/XX/2023. It was stating that I owed money for an apartment on XXXX Nevada. I have never been to Nevada nor have i ever heard of the company that the money was owed too. I called the collection company to inquire about the charge. They were very rude and not wanting to help. They asked for personal information like last 4 numbers is social security number and when I refused to give it he got very pushy to get the information. They asked for a phone number and when I asked what they had on file it did not match my number. At this point he got angry and talked so fast with threats that I did not fully understand. I had a feeling this was a scam and he was trying to get my information so I discontinued the call. I looked up the leasing company on the letter and called the number on their website. We told her about the letter and asked if she could let us know if this was a scam or did someone rent an apartment in my name. She could not find my name in her system but asked if we could email her a copy of the letter. She said she would show her manager and get back to us with some answers. That was 3 days ago.
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| 11/19/2019 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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I applied for an apartment back in XX/XX/2019 which was a {$190.00} application fee. The leasing agent I worked with told I would receive this back if I did not peruse to live there. I never received my lease from him because he left the company and no one reached out to me regarding moving in. Therefore in XXXX I made a dispute with my credit card company. Then the apartment company immediately sent me to a collections company without ever seeing a response from them. I never received any paperwork stating they were trying to collect a debt from me and what it was for. I repeatedly asked for them to send me something and all they would tell me I was I had 30 days to pay it and it will still go on my credit. The credit collector refuses to have a normal conversation with me. Called and emailed repeatedly that I was charged this on my credit card account. They didn't care to listen to anything I had to say. I was also told it wouldn't be reported on my credit but 30 days later it showed up after I had no choice but to pay it.
Date Reported XX/XX/2019 Date Assigned XX/XX/2019 XXXX XXXX XXXX/XXXX Client Name XXXX XXXX XXXX Original Amount : {$190.00}
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| 01/17/2018 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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I received a debt collection letter back in XXXX when I was residing in XXXX florida from a company by the name of Procollect for the amount of {$8100.00} resulting from XXXX XXXX. As a result, I never heard of this company or the apartment complex XXXX XXXX. The letter stated that I lived there back in XXXX which I never lived there. As a result, I contacted the company I 've gotten no response as well as disputed the fraudulent information off of my credit report they have denied my dispute and causing a huge issue on my credit history as well as credit score. When I contacted the Renter XXXX XXXX I was told they have never heard of me and they have no record of me in their system whatsoever.I do n't even know if the company Procollect is a legit company because they wo n't give out their license number as well as remove this off of my credit report. They used to send harrassing debt letters in the past which I disregarded with this outrageous balance.This company is a fraud 180 customers have complained about this company falsely accusing people of a debt that is not theirs. Also, customers have complained about this company not resolving their issue.
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| 03/09/2016 |
Yes |
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- Incorrect information on credit report
- Account terms
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Web |
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Apartment Complex termination of lease. I had to move out due to a job offer in a different state. I have a signed Lease Contract Addendum stating that I will not get charge early termination fees or other fees and that I agree to pay {$2100.00} at a set payment. However, the apartment complex charged me early termination fees and other fees that apply and now I have a bill for {$6600.00} dollars which was sent to a collection agency back in 2009. I 've been trying to get the collection company to call me so they can correct the amount trying to be collected, I have called the apartment complex and they said they no longer work with that collection company and that the manager that was working there at the time is no longer there. They pulled the account and they said I was getting charged fees for early termination and others, however it is no longer their account and I need to deal with the collection company. They are hurting my credit report and I can not buy a house because I can not settle the account with the proper amount and start payments.
They are reporting {$6600.00} Correct amount {$2100.00} I have a document stating that with signatures.
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| 07/30/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Cont'd attempts collect debt not owed
- Debt is not mine
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Web |
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In late 2011 I had to move my family out of an apartment at XXXX XXXX XXXX XXXX XXXX due my wife and newborn baby becoming very ill as a direct result of the apartment we were living in having black mold. The apartment manager agreed to allow us to move out due to the circumstances. Since that time the management company of the apartments, XXXX XXXX XXXX XXXX XXXX XXXX has placed a collection balance with a collection agency that in-turn has placed a derogatory collection entry on my credit report with all three credit reporting agencies. The apartments and management company furnished me with a letter on XXXX/XXXX/11 ( letter attached ) advising that the collection item would be deleted from my credit report because they agreed the amount was not owed based on circumstances. Although I have communicated numerous times with the collection agency they continue to attempt to collect the debt and refuse to delete the derogatory collection item that was placed on my credit report with all three credit reporting agencies. To date I have not received any letter from the collection agency providing me with an opportunity to dispute the validity of the debt.
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| 07/23/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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Received a notice that a debt was owed to a property that I knew I did not owe. The property never contacted me after I moved out on good terms ; so receiving this notice from ProCollect Incorporated two years later made no sense. I mailed a dispute to ProCollect on XX/XX/XXXX. On XX/XX/XXXX I contacted XXXX XXXX XXXX and sent an email. On XX/XX/XXXX I was told by XXXX XXXX XXXX that they would review their files and contact me. Meanwhile, I had already notified ProCollect that the debt was invalid on multiple occasions. Fast forward to XX/XX/XXXX and this debt was still listed on my credit report and no resolution had occurred. I contacted XXXX in order to make a dispute. XXXX 's report after an " investigation '' was that the debt was valid. In XX/XX/XXXX I contacted XXXX XXXX XXXX again and spoke with a couple of different people trying to get this issue resolved, as the incorrect information on my credit report was impeding a move. On XX/XX/XXXX XXXX XXXX printed a letter for me stating that the information sent to ProCollect was incorrect. Neither XXXX nor ProCollect fulfilled their jobs accurately. That is the reason for today 's report.
|
| 03/09/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
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I move out from my apartment, I move to a different state. I terminated my lease. The apartment complex charge me early termination fees and more. The manager of the apartment sent out final bills to the wrong address, I never received a final bill from them or phone call. Years later I check my credit report and I notice a collection company trying to collect in behalf of the apartment complex. I did not denied that account is mine. They are charging me {$6600.00} dollars in termination fees and other fees. However, I have a Lease Contract Addendum that states I will only pay {$2100.00} as a early termination fee. They waived their right to charge anything else. I 've tried for a long time to get this corrected and the collection company will not call me back, i leave voice mails and no reply back. They just reported to the credit reports again XX/XX/XXXX that I still owe {$6600.00} dollars but they wont call me back. They keep damaging my credit and because of them I can not buy a house. I need them removed out of my credit. They do n't want my money then close the account and have them stop reporting negative incorrect information to my reports.
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| 06/30/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Procollect actions continually violate the Federal Debt Collection Practices Act ( FDCPA ). Procollect continues to report false information on my credit report and fails to provide proof that I owe XXXX XXXX For over a year, Procollect failed to provide information or evidence that I owe XXXXXXXX XXXX I didnt have an active lease with XXXX XXXX, and I dont recognize this company. I have provided valid information and documentation showing that my final bill was paid before moving out due to neglected damages by XXXX XXXX XXXX XXXX.
As stated through verbal communication and email for over a year now with staff from Procollect, this account has been settled. Furthermore, the Property Manager and staff said that I didnt have to pay the termination lease fee due to damages to the apartment from XXXX XXXX XXXX. My apartment suffered significant damages from XXXX XXXX XXXX ( XX/XX/XXXX ), XXXX, which the apartment management failed to fix promptly. We were without running water, and the water pipes burst, causing an unsafe living environment due to mold for my family and small kids.
I request that this be removed from my credit file immediately.
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| 08/26/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Communication tactics
- Frequent or repeated calls
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Web |
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The company procollect was given my account after my duagjter moved out of an apartment complex in which I was guarantor, the charges were way more that anyone would ever pay for simple bathroom and kitchen cleaning for a stove to be cleaned that never even worked the entire time she was there, carpet repair when there was no carpet even in the apartment, I tried to explain my situation and that I would pay for reasonable charges but they do n't care about the principle or my innocence, they insist that I pay the XXXX dollars in full. I have called several times year to procollect and the apartment community and not one person is professional enough to at least investigate the matter. This is the only negative thing on my credit, I have never made a late payment on anything. I am professional RN for 16 years and am able to pay my bills, it is the principle here not the money. The unprofessional manner of procollect and their staff is unacceptable to consumers whom do actually pay their bills on time. The staff never even offered to call the apartment community to see if we could come to a conceses, they basically treat you as a lying flake
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| 05/26/2022 |
Yes |
- Debt collection
- I do not know
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- Communication tactics
- Frequent or repeated calls
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Web |
Servicemember |
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Acct XXXX Called from XXXX XXXX XXXX at XXXXXXXX XXXX cst on the XXXX of XXXX monday XXXX@procollect.com during communication the collector lied and claimed the deadline was the XXXX of XXXX They constantly call me at work and yell as soon as I ask them for proof, hang up on me. etc. Just rude and unruly behavior according to my research they are required to " Tell you the specific amount that you owe, broken down b y item and including late charges and interest ''.
THEY DECLINE PROVIDING ANY SORT OF REAL INFORMATION THEY JUST YELL AT ME Say the name of the creditor to whom the money is owed.
They did do that, but there's no reason I should have any sort of collections from them 0 damage past wear and tear was left behind the XXXX never notified me of said debt this just popped up in the report out of nowhere and it is off putting their tactics Give you the right to contest that you owe the debt within 30 days, and letting you know that if you do not contest the debt in 30 days, you consider it valid.
State that if you contest within 30 days that you owe the debt, they will obtain verification that you owe it and send it to you.
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| 04/22/2020 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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I was contacted by Pro-collect in XX/XX/2019 regarding a {$910.00} debt for XXXX XXXX in Texas. I am a victim of identity theft. I have filed a police report and I have provided a copy of my police report, identification, my mortgage statement, and my power bill. I forwarded this information to Pro-collect to prove that this debt does not belong to me. I have requested copy of the identification that was provided to XXXX XXXX and a copy of the lease and/or application to compare my signature. This information has not been provided to me. There is no identification on file, no drivers license, no passport, no ss card, and the lease was signed electronically, so no signature. Pro-collect is aware of this and still will not delete this account. This debt does not belong to me. I am a Georgia resident and I have NEVER lived in Texas. I did not give anyone permission to use my information for any reason. I need this collection debt removed.
I am attaching a copy of the police report, an identity theft report/affidavit from the federal trade commission, proof of utilities via XXXX XXXX and XXXX XXXX, and a copy of my mortgage statement.
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| 10/26/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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Company has called and harassed me for years. I never knew it was on my credit until I went to get a Mortgage Loan. I told them it was not my apartment and I submitted my lease addresses from XXXX to show I lived somewhere else. I also sent my driver 's license to show my home addresses. They said the signature matched on the application for apartment and NO ONE ever lived in apartment, but there was a lease signed in my name, so they put on my credit. I would like to reiterate that no one lived in apartment and my wallet was stolen of course they can recreate my signature. They refuse to remove it and they offered me a settlement of {$3000.00}. Them offering me a settlement proves that this is not my debt and they just want money and they are taking advantage of the fact that I need to get this off my credit. Every time I talk to someone they are rude, they talk over me and do n't listen. This is not the only thing that was done to my credit, someone got another apartment in my name and filed taxes under my name and social. I have filed police reports and provided document. This should come off my report because this is not my debt.
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| 06/09/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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Procollect has a charge for {XXXX} reporting to my credit since XXXX, 2018 as well as XXXX XXXX XXXX XXXX in the amount of XXXX}. I've had this investigated by XXXX police department ( police report filed for identity theft ). The apartments had no information to give therefore this needs to be removed from my credit immediately seeing that it is hindering me from somewhere to live! Procollect is extremely unprofessional concerning this matter and I've sent them the police report, which they state they never received ( emailed directly to the email given by representative, sent certified mail as well ). I've also reached out to the credit bureaus and they also claim they never received the police report but that was certified as well. All these people are trying to do is stay afloat since the Pandemic by keeping people in hardship even though its not their debt. This is sad and extremely disgusting that these people are doing this. I have XXXX children and I'm expecting another by the end of this month with no where to properly live because these people have put false information on my credit report! I NEED THIS REMOVED IMMEDIATELY!
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| 01/11/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
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|
Web |
Servicemember |
|
On the XXXX of XX/XX/2019 I left my apartment in XXXX ( XXXX XXXX ) unbeknownst to me I owed money, this is due to a lack of communication on the property management team. ( noted on my XXXX reviews ) They assured me all my debts were settled at the final walkthrough. XXXX month later I see a collections notice on my credit report. I did not receive any notice at my new address from XXXX or the collections company ( pro collect ) even though I left a forwarding address. As soon as I found out I owed I paid on the spot.
The collection became visible in XXXX and by XX/XX/XXXX I made a payment in full. I pay all my bills on time, car utilities etc .... I called procollect to question the validity of this and they switch on to full predatory mode and gave me a week to pay, I didn't have a problem paying however they didn't care, they threatened people with saying someone is refusing to pay if its not done within their timeframe. I Should not have to suffer because of predatory and non communicative individuals. Especially when someone does not have a history of defaulting on their payments. the highest balance I had on the debt is 0.
|
| 12/11/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I began disputing a collection account in writing as of XX/XX/2018. The collection company ( ProCollect ) called me on a saturday afternoon ( I had not received anything in writing that there was anything to dispute ). The agent was told not to contact me further, and she states, " I will keep calling until you pay your debt -- all calls should be recorded ).
The first collection letter from ProCollect was billed for {$1700.00} ( an amount submitted by XXXX XXXX/XXXX ).
After I began my dispute with the 3 credit bureau giants, XXXX made an adjustment to reflect {$910.00} on my credit report as of XX/XX/18.
I submitted emails the XXXX and evidence that the property management company ( XXXX XXXX/XXXX ) admitted the were wrong to bill me for rent when they already had lease on the unit as of XXXX XXXX. The landlord-tenant laws states a company can not try and collect rent plus reletting fees if another tenant is living in the unit of the prior person. I have made several attempts to have the collection account removed based on these facts, but XXXX, ProCollect and XXXX XXXX have refused to respond or make proper adjustments.
|
| 04/27/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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on XX/XX/23 I was looking into my credit report and noticed an unknown collection from a company name XXXX XXXX XXXX. I had no knowledge of this collection. Apparently, it was from a place that I moved out of last year and when I moved I paid in full. I never had to sign any contract with this original credit nor with this collection company that bought the debt for little money from them.
On the same day, I called the collection company to request the original contract sign for me since I don own that debt and all the information pertaining to the account and request. the customer service representative started to mock me because of my language she transfer the call to someone else even though I told her I am very capable and able to speak English. She also got upset because I told her that I am not going to give detailed information such as SSC and address because I don't feel comfortable and I don't own that debt. then she proceeds to tell me that I own that debt and I have until the XXXX of XXXX to pay or that I going to lose my credit.
Attached you can see the last bill I had before moving from that place. on XX/XX/XXXX.
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| 04/13/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
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In 2014, my husband and I lived in an apartment complex for a few months personal issues happened where we had to leave. Almost 3 years later we decided to get a credit report for personal reasons and noticed an extremely large debt with a debt collector. Within the years they did not notify us what so ever. Last month we reached out to them and they provided us " verbally '' a list of things we supposedly owed when I asked if they could work with us they said no. We were not going to pay such an amount with no proof of this debt, no notification of debt, and the fact that it has been years and they still expect us to pay the full amount is outrages! Since then we have still not received any paper work indicating the debt. We have contacted the creditor and recently found out they have new owners. We have called, been to the office, and emailed them to at least provide some type have verification of new ownership and some type of copy of our file and have yet to hear back from them. This is ridiculous, I do not understand how they expect us to pay an outrages amount of money we had no acknowledge of oweing, this is not right!
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| 06/14/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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Around XX/XX/XXXX someone started using my name to rent apartments in at least California, Washington DC, New York, and Pennsylvania. I have not lived ANYWHERE but MISSOURI since XX/XX/XXXX. I have maintained and ran a business in MISSOURI since XX/XX/XXXX.
I placed a Fraud Alert with XXXX on XX/XX/XXXX.
Several months ago ProCollect began harassing me about {$7900.00} owed. Every time they called I asked for written proof of the debt. They never sent me written proof. They were harassing, rude, and hung up on me. They demanded money or that I send a police report, yet they would not provide info about the debt so that I could file one.
XX/XX/XXXX - I filed complaint against ProCollect with XXXX
XX/XX/XXXX - ProCollect finally sent me a one page statement which had no identifying information for me except for my first and last name. Th page only showed {$2000.00} in charges. No contract has been provided. Nothing with my signature has been provided.
XX/XX/XXXX - Called XXXX to dispute the collection by ProCollect on my credit report. This is NOT my debt. I demand ProCollect remove the debt from my credit reports.
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| 01/06/2016 |
Yes |
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- Incorrect information on credit report
- Account status
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Web |
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While I was in law school I received a phone call from ProCollect, Inc., and a letter to my mother 's address claiming I had a balance on my account for a medical visit. When I asked for documentation so I could pay the bill, they refused and demanded payment of the amount stated verbally. I had no recollection of a past visit to which I owed a balance. I responded in writing to the letter and received no response. When I followed up online via their Chat assistance, they claimed it was for a visit in the XXXX XXXX area on a date I was in XXXX, Texas, and at a hospital I have never been to. Also, I have always had health insurance and anytime I went to the hospital it would have been filed on the insurance for my records and I would have had to made a co-pay the date of the visit. My insurance records show no evidence of a Doctor 's visit on the date stated either. Now, ProCollect, Inc., has reported the debt but claimed it was " PAID '' on my credit report. This makes no sense as I have never made any payment to the company, I have disputed the charge and requested proof of my balance to which none has ever been received.
|
| 02/20/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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During the time period of XX/XX/XXXX - XX/XX/XXXX an apartment lease was opened in my name. This person lived there for 5 months, never paid 1 dime of rent and then left the premises I have lived in the same house with a mortgage since XXXX. I contacted Pro Collect and they will not accept the proof I have provided, which includes utility bills and cable bills showing my proof of residence at my home. The collection manager uses no common logic and will only repeat that I need to provide proof, but will not provide me exactly what she needs in order to resolve this.
The application was signed online so there is no signature and simply is not me. Im not saying they didn't use my ID or a ID created with my information.
This company is living in the stone ages and does not realize how crafty identity thieves can be. They claim to have proof by saying my ID is on file, but in the course of my living in XXXX I have lost my wallet and can only imagine what else its been used for. I have provided the FTC report and numerous documents. No matter what proof is provided they will play hardball and try to get you to settle.
|
| 11/24/2015 |
Yes |
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- Disclosure verification of debt
- Not given enough info to verify debt
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Web |
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I disputed XXXX ProCollect accounts in my credit file with the CRA. Procollect inturn sent was they considered " validation of the debt '' to me via mail. First, I never received anything regarding this debt before discovering it in my credit report in XXXX 2015. Secondly, when I attempted contact the original creditor, I find that they are no longer in business. So, when I received the " validation '' from Procollect, it showed me nothing! I have attached scanned copies of the attachment that procollect sent me as validation of the debts appearing in my credit file for {$600.00}, {$620.00} and {$620.00}. This does not constitute sufficient validation of the debt. This is something that I could have typed up myself. Surely this is not what they send others who are requesting debt validation. And sadly, this was what the CRA used to place this debt in my credit file. I emailed procollect informing them that this was not sufficient and they would have to supply the proper validation according to the laws in the state of Texas and I expected these accounts to be removed from my account. The 30 day period has expired.
|
| 02/11/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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I recently reviewed a credit report from XXXX XXXX and found that There is an item allegedly pertaining to me and was furnished by Pro Collect.The original report date was XX/XX/XXXX I reached out to Pro Collect via Affidavit dated XXXX XXXX and advised them of the following : I do not recognize the item which is negatively affecting my credit and causing me distress in a variety of ways. The furnisher of the item is Pro Collect.
I was never given notification by Pro Collect of the alleged debt prior to it showing up on my credit report I was never given the opportunity by Pro Collect to request documentation that could validate the alleged debt.
I was never given notification that I had 30 days to respond to the accusation of debt by Pro Collect before it could be assumed as pertaining to me.
I advised pro collect that this is undeniable proof that they are in violation of the Fair Debt Collection Practices Act section 809 which only allows for 5 days after initial communication to provide the above mentioned information. I requested that they cease reporting this item to any and all bureaus immediately.
|
| 11/25/2023 |
Yes |
- Debt collection
- Rental debt
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
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I received a letter from Pro collect in XXXX, Texas, I reached out to them, to inform them that I dont know anything about the Debt and requested information. They informed me that it was from a company called XXXX. I asked for information regarding the Debt since Ive never received any information About an amount that was owed. The request was for an itemized bill, date of service, what services were rendered, and who rendered the service. I was told that, I was told it that request have to be made via email or in writing, and That I will need to pay the bill, whenever I persist to ask questions, I was hang up on. In addition to my request for info via phone I attempt to send an email, but the email address on the letter Was not correct, I called the company again today I was given a different email address, and a demand for payment via credit card was made, when I refused, and again requested information, The young lady hang up on me, Once I told her, if they did not provide the information to me, I would contact the FTC. I sent an email after I got the correct address, requesting the documentation again.
|
| 03/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
So I went to apply for residency at some townhomes at that point I was denied occupancy due to the fact of some information on my consumer report so when I called in the have the information sent out to me it showed I had a judgement placed on me back in XX/XX/2013 for XXXX for XXXX XXXX XXXX with inaccurate information which I feel I should not be liable for anything due to the inaccurate information that was placed on my report so when I was finally was able to get in touch with the complex to see what the issue was I received a copy of my rental history from them and the information was alot different from what which was placed on my consumer report and when I advised of the information I was referred to a debt collection agent called pro collect I feel like this was a fraudulent case on my report and on my behalf it has caused me alot of denials and anguish for certain things and issues I would like to have this issue resolved and dismissed if possible I have both copies of the letters if needed to be verified also there are spellings of names on my consumer report that is not me I also summited a copy
|
| 06/03/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
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A collection from my former place of residence has been placed with ProCollect. I have a Police Report as well as copies of stolen payment that were provided to ProCollect via regular mail and email to the representative that has continued to call my cell phone and try and contact me wanting payment for a debt that is invalid and they refuse to provide documentation for.
A copy of a police report, as well as copies of the stolen XXXX XXXX payments, were mailed to this company. After being told by a XXXX XXXX that this documentation was not received and I should email it, I did that as well. Given that I am still receiving bills for {$830.00} in the mail and phone calls, this company clearly has not taken any action other than ignoring the documentation that was provided.
I do n't appreciate the phone calls. I do n't appreciate the complete lack of documentation that this company has been able to provide regarding validating the debt. I especially do n't appreciate the fact that I have sent personal documents on two separate occasions and this company has yet to acknowledge that they even received them.
|
| 07/26/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
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PROCOLLECT INC # XXXXhave a a unverified account from PROCOLLECT INC . I had previously disputed this account. I have never done business with PROCOLLECT INC. Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) 15 U.S.C.1692g, I dispute the validity of the debt purport I owe. I request that PROCOLLECT INC Provide verification of the following : 1. ) The original Application or contract ; 2. ) Any and all statements allegedly related to this debt ; 3. ) Any and all signed receipts ; 4. ) Any and all canceled checks ; 5. ) Original date of default and collection activity begin 6. ). Whether you purchased the debt, and if so, the amount paid for the debt 7. ) The date ( s ) the debt allegedly accrued ; 8. ) An itemization of the costs, including an accounting, for any additional interest, charges, or other fees placed on this account. I want to request that PROCOLLECT INC Cease and Desist all further communications and collection actives and provide the verification of the purported debt. I need a physical copy for my records a contract, proof of claim, or any signed documentation for my review.
|
| 06/06/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
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On XX/XX/XXXX I called XXXX because of my credit score had drop they informed me that I had a collection of {$1800.00} from XXXX XXXX XXXX The orginal Company was XXXX XXXX XXXX for a move out fee I immediatly call both companies explaining I diid not received notice of this debt from either companies. I spoke to an agent on XX/XX/XXXX about this and they told me that I owe {$1100.00} after they did some deductions for a cleaning fee I said that was redicious amount for a cleaning fee etc. I lived there for 1 yr and paid my rent in full and didnt renew my lease in XX/XX/XXXX. I filed Bankruptcy in XX/XX/XXXX and XXXX XXXX was included in my case.. I file chapter XXXX to clean my debt and start over to become a home owner again I have work hard for the past 4 yrs on my credit trying to fix things and make my score higher I was at XXXX even thoe i filled bankrupcty icontiune to make my payments on time an keep an accurate acount of my credit report each month I was victim of identity theft in XX/XX/XXXX and its been hard on me and my credit report. I paid all my debts and was collection free until this.
|
| 12/03/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Called and requested information from PROCOLLECT. Spoke to associate who referred me to a XXXX Emailed multiple times and requested information on the debt. Each email was replied with, " Balance is due in full. '' No further information requested such as, Validity of debt and amount were given after requested. Only the response of, " Balance is due in full. '' I reached back out to PROCOLLECT for a phone number of " XXXX '' and was given the same email and told to reach out and request a phone call. No phone call was ever received from " XXXX ''. I have never lived here nor have I ever filled out and signed any rental application with this establishment.
This collection has ruined my credit history and has caused extreme mental grief.
I disputed the charge through XXXX XXXX and the debt was returned to my credit report. I called XXXX on XX/XX/23 and spoke with a XXXX woman and she stated that there was no dispute history for this debt. I was then instructed to contact the FTC and submit a report. She informed me that a dispute case would be opened and that the information would be investigated.
|
| 05/22/2018 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
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I submitted a request for PRO COLLECT or XXXX XXXX XXXX to validate a alleged debt, what I received was a lease from 2005 in which I signed a lease with XXXXXXXX XXXX XXXX XXXX PRO COLLECT nor XXXX XXXX can not with 100 % certainty produce any documentation where I signed a lease agreement either entity. I am getting the law directly from your policy FCRA 609. If original debt can not be verified it has to be removed.. This law requires every company that reports credit events -- not just the original creditor companies -- to be able to produce verifiable proof of the negative event. It holds the credit reporting agencies accountable for the negative information they pass on. This is obviously related to the right of debtors to challenge the accuracy of negative events reported on them. The intent of the government was to protect debtors from having inaccurate information used against them .... I hope this can be resolved without me seeking legal representation and me calling the local news to advise them that my rights are being neglected/overlooked by the agency that has sworn to protect them.
|
| 08/24/2020 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
On XXXX XXXX I received a response from pro collect that they would settle for XXXX instead of XXXX. Which I was thankful for that. But I called and reached out to Mrs. XXXX as it stated to in the response, reaching her was difficult I called on multiple days and none of the representative would transfer me to her.. so I submitted a complaint on here again and left a number and Mrs. XXXX called and we talked bout resolving the balance. I told her that I couldnt pay the balance of XXXX in full because I was out of work due to covid 19 and she gave me until Friday to email her on what I could do regarding balance. I emailed her letting her know I still wouldnt be able to pay balance in full. I never received a reply back to the email nor a call. I have been calling still trying to resolve the matter and nothing. I am being told I would need to speak with mr. XXXX which I will not do because he is very rude and unprofessional. I just want to settle and get debt resolved.. this debt is stopping me for being approved for a place to stay ... all Im asking for is some compassion and understanding.
|
| 12/02/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
This company is claiming that I owe them {$2600.00} for an apartment that 's in XXXX when I 've been a Louisiana resident since the day that I was born. This company claim to have a copy of my signature with someone else 's signature as well. I have never even heard of this company. Somehow they 've gotten my fathers address and are sending things to him when I have n't lived at that address in years. How can two people both owe {$2600.00}, if anything that debt should be split amongst two people. When asked to validate this debt, they sent me a copy of a lease with a signature that 's not even mines. The dates that they are claiming I " moved '' in is impossible because I started my lease where I live now in XXXX. I ask that this company take the time to investigate this issue or Remove this debt from my credit reports, because I do not owe anyone {$2600.00}. I also, DEMAND that this company send me an agreement proving that they have the right to collect on this debt that I supposedly owe. If this matter is n't handled properly, I will be forced to report to the Federal Trade Commission.
|
| 05/01/2017 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American |
|
On XXXX XXXX , XXXX we moved in this apartment at XXXX XXXX XXXX XXXX . XXXX , TX. XXXX and moved out to XXXX , TX. on XXXX / XXXX / XXXX , we paid everything that they required under the leasing contract, we had a walk-thru with th e Property Manager XXXX XXXX and delivered her the apartment in top structural and sanitation condition, we signed a release form with her and moved out, to our surprise, abo ut 3-4 months later we got a letter from her stating that we had a balance of {$120.00} due to carpet damage, cleaning of tub and hangers ; we delivered the apartment in a very good condition, the carpet was shampooed and no tear or spots on it, the tub and hangers were totally clean and disinfected by us . We think that since we were selling some items to avoid transporting and braking them, we had offered her our new TV set for a price that she did not want to pay and she was hoping that we were going to let her have it for peanuts. We did not sell it for such a low price and decided to bring it with us, so she got upset and later started this false accusations.
|
| 02/08/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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On XX/XX/2021 I sent a debt validation letter to Pro-Collect. They sent back a document that did not verify the debt and they are refusing to remove the collection account from my credit reports. This company is not a licensed business in the state of Mississippi so according to the Mississippi laws, they are illegally operating. The debt has surpassed the Statute of Limitations. I have never signed any agreement with this company or any company granting permission to pro-collect to collect any money from me. I do not owe pro-collect XXXX nor do I owe it to the Original Creditor. In reading the original contract the original creditor stated that all money owed is to be paid to them and NOT A THIRD-PARTY NEITHER DOES IT SPECIFICALLY LIST PRO-COLLECT. I reported pro-collect to the Mississippi Attorney General for illegally operating a business without registering it nor paying the state of Mississippi taxes. I also reported this company to the XXXX XXXX XXXX. This company has 30 Days to remove from my credit report or I will file a lawsuit in XXXX XXXX MS XXXX XXXX XXXX by XX/XX/2021.
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| 08/22/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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They are double charging me for an eviction from 2013. Account : XXXX XXXX & XXXX XXXX They are double charging us for an eviction that we received XXXX 2013. The apartment complex sold the collection to a third party which is Procollect INC. They are in turn trying to double charge us for Insuffcient Notice Penalty charges in the amount of {$1300.00} times two for a total of {$2700.00}. A lease termination fee in the amount of {$190.00} times two for a total of {$380.00}. Along with the other ludicrous charges of resurfacing the tub in the amount of {$170.00} and shampooing the carpet in the amount of XXXX. I say this because there was n't any damage with the tub nor the carpet, both were very clean upon departure and we also did a walk out with the leasing office along with a checklist and nothing was wrong. Both her and I signed off on it! We only stayed in the apartment for a total of 3 months. It clearly states charges for " XXXX ''! As highlighted! Rent was {$680.00} per month. And with all these fraudulent charges we now have a grand total of {$5400.00} owed. This is bogus!
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| 07/25/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Back in XXXX of 2017 I contacted ProCollect as soon as I found out from the original company that my account was sent to them and paid approximately {$2000.00} which is the FULL amount of what I owed. I was told that the big XXXX credit reporting agencies would be notified. However, since then, not only does ProCollect continue to report this account, they report it as being delinquent!!! Because of this my credit score continues to suffer as they are showing the debt as continuing to be delinquent because they report it as such to the credit reporting agencies every month!!! I want ProCollect to stop reporting the account as delinquent on my report as of XXXX 2017 as that is when I completely and FULLY resolved this issue and paid them in full voluntarily!!!
These people are out of control and there needs to be tighter regulations on them having so much control over people 's credit health ... especially since they have very vial and hostile attitudes when you try to reason with them. They wield too much power ''! They just do mean and unfair things to people because they CAN!!
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| 07/22/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Right to dispute notice not received
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Web |
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My previous apartment complex used falsed dates in an attempt to collect money that i did not owe. The complex filled out a statement with the managers signature and date saying i did not owe them anything and then filed for collection 7 months later. I knew nothing about a debt until i received a letter in the mail in XXXX of this year. I was told by the collection agency that if i faxed over the paper from the apartment manger saying that i did not owe when we moved out then they would use that to dispute the said debt. After doing what was asked, they repeatedly said they didnt recieve it and were very rude and said that if i did not pay they would mark it as refusal to pay. When i went to talk to the apartment manager at the complex that says we owe for weeks she gave me different responses and even told me to come back for pictures of proof which needless to she eventually could not find. I still have the move out statement that was submitted to the agency with dates like XXXX XXXX which doesnt even exist. And i also have the letter saying i did not owe. This debt is false.
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| 12/05/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Pro-collect made an inquiry against me damaging my credit on a debt that is not legitimate and in dispute ( an extra XXXX} ). I paid my balance in full on the exit of my apartment complex when I turned in the keys and was told I had zero balance which was also shown in the resident portal ( Elements of XXXX XXXX in Florida, which is owned by XXXX properties, but they sent me a bill going through the wrong date ( a week later than the correct date. My last day was confirmed as XX/XX/XXXX which I have a signed sheet saying and provided it to procollect. The bill they are looking at does not provide an explanation, but they won't give it the time of day to look into it. I asked for them to provide some documentation to show that I owe the debt but refused to reason with me. The entire alleged date all rests on the date they have not matching the date I have on my signed sheet. The Property Manager and Assistant property manager who I was working with no longer work there. The amount generated on my exit was paid by money order and shown in my bank statement screen shoot attached.
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| 11/19/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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My name is XXXX XXXX and I am writing to lodge a formal complaint against XXXX XXXX agency who is repeatedly ( numerous times in a day ) calling me regarding a debt in the amount the I dont owe. Procollect states that I owe {$8900.00} and I have an email from the apartment complex that states I owe roughly 3,700 as a balance. There are fraudulent charges including charges for us not returning keys and drywall repairs which is totally untrue. The apartment was left in prestine condition and all we owe is for the two months rent which equal up to a little over 4,000 but minus security deposit equally around 3,700. I have repeatedly requested a complete validation of debt and have not received anything.
Procollect is attempting to collect on an amount that is not owed, repeatedly contacting my phone harassing me for payment on a debt amount that I do not owe.
Cease collection on an invalid date were I dont owe the amount they are attempting to collect and cease a desist collection. This has been reported to my credit report and is an attempt to collect on an amount not owed.
|
| 12/22/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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In early XXXX, I received a notification from my credit monitoring company, that I had an account in collections. It was an account with ProCollect again. The account is XXXX for and online application for an apartment at XXXX XXXX XXXX XXXX XXXX. Not two months ago the exact same situation happened with this collection company ( a different apartment complex ). No one contacted me by phone or mail to tell me about the collections account even though they have all of my contact information before sending this account to my credit report so I could provide documentation for identity theft. I called the company after receiving the notification and talked to Ms. XXXX. She falsely told me I had only three days to dispute the account. Additionally, I requested all documentation related to the account on the phone and twice by email on XX/XX/19 and XX/XX/19. In the emails, I provided my state ID, my identity theft report, and debt collection letter. They have not sent me any documentation to this account so that I can file a police report and dispute this charge as identity theft.
|
| 04/13/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I discovered on XX/XX/XXXX that I had an outstanding debt in the amount of {$260.00} after it was reported to the credit unions. This debt was reported over two years after it had been sent to collections in XX/XX/XXXX. In that time, I received no written notice about the debt. I also received no phone calls about it.
When I called the company to learn more about the debt, they stated that they would make a note that I refused to pay the bill because I insisted on seeing written proof of the debt before I paid for it. They stated on XX/XX/XXXX that they would send me written proof, which I have not received.
I called to discuss the issue with a financial advisor, who advised that I pay the bill while not admitting that the debt was mine. He also advised me to ask for a letter of deletion to provide to the credit companies so the debt could be removed from my credit reports. I did as he advised when I called the collection company. They refused to provide me with a letter of deletion, stating that they would instead send me a letter stating that the debt was paid in full.
|
| 11/19/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
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My name is XXXX XXXX and I am writing to lodge a formal complaint against XXXX XXXX agency who is repeatedly ( numerous times in a day ) calling me regarding a debt in the amount the I dont owe. Procollect states that I owe {$8900.00} and I have an email from the apartment complex that states I owe roughly 3,700 as a balance. There are fraudulent charges including charges for us not returning keys and drywall repairs which is totally untrue. The apartment was left in prestine condition and all we owe is for the two months rent which equal up to a little over 4,000 but minus security deposit equally around 3,700. I have repeatedly requested a complete validation of debt and have not received anything.
Procollect is attempting to collect on an amount that is not owed, repeatedly contacting my phone harassing me for payment on a debt amount that I do not owe.
Cease collection on an invalid date were I dont owe the amount they are attempting to collect and cease a desist collection. This has been reported to my credit report and is an attempt to collect on an amount not owed.
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| 06/26/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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I filed a complaint with the CFPB in XXXX, the company responded to the complaint saying they would take specific actions they did not take.
The CFPBs debt collection rule requires debt collectors to take certain steps before reporting a debt to a credit reporting company. Once the debt collector has followed the rules about how to contact you, then they can report your debt to a credit reporting company, provided they follow other laws about credit reporting. This is not what occurred with ProCollect in XXXX, or today in XXXX.
Please review my initial complaint. The company sent me a letter, I contacted them directly to dispute the debt, as I had no knowledge of the debt whatsoever. I filed a complaint with the CFPB and contacted the credit bureaus to dispute the charge. The charge was only placed on XXXX and XXXX removed the negative information from my credit report as required by law.
Years later, ProCollect added the debt to my XXXX and XXXX credit reports and earlier this month reported the debt to XXXX. I have disputed the charge with all three credit bureaus.
|
| 01/03/2018 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
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Web |
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The company was asked to verify the debt and refused on multiple occasions, when finally Pro Collect 'provided evidence the debt was valid ' via mail, they mailed me a bill for someone who was not me for an address that was not mine and claim it is valid. They exceeded their 30 day window to provide me evidence and when they finally provided the 'evidence ' they provided a billing ledger for a woman that was not me and is several years older than myself who began renting with them in XX/XX/XXXX when I was still a minor. They are claiming this is evidence the debt is valid, well outside their 30 day window to do so ( which closed on XX/XX/XXXX ). They have no right to collect from me and they are using this as a stalling tactic. The evidence they claim belongs to a woman that is not me and are outside the window outlined by Ohio statute to provide such evidence. The original debt was claimed on a three bedroom apartment, which I never rented, and disputed such. All on a recorded line. They have proven that they are collected from me incorrectly for someone else 's debt.
|
| 08/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
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I spoke to a XXXX XXXX this morning in regards to a phone call I had received.
XXXX XXXX was very pushy, persistent.and unprofessional. She spoke over me when I had questions and spoke very quickly discussing the account XXXX XXXX told me the reason for the call was for a balance I owe from a prior residence I was renting from.
I explained I never received a final bill from the property manager, I never received a representation letter from this collection agency. XXXX XXXX demanded balance in full today to stop collection efforts.
I told XXXX XXXX Im not paying on an out standing balance without a bill or letter of representation. XXXX XXXX stated thats fine, its on your credit report anyway.
She gave me one other opinion to pay and that was 3 monthly payments that I can not obligate to at this time.
Id like to know how this account can be reflected on my credit report without having a chance to dispute or receiving a bill on this matter.
Instead, XXXX XXXX tried bulling me into paying on this account.
I finally gave XXXX XXXX my attorneys contact information
|
| 11/01/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
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I called ProCollect Incorporated @ XXXX on XX/XX/XXXX responding to a notice to collect a balance of {$100.00}. The notice was dated on XX/XX/2022 stating that I can write or call them by XX/XX/2022. Which is today 's date, I called and spoke to a man who identified himself as XXXX XXXX. I advised him that I am disputing this debt because I don't owe it and I don't know why there is a balance. He told me that it does matter what I say, if even I call to dispute that doesn't mean anything and that the burden of proof is on me as the consumer to give proof that I don't owe balance. The letter that from this collection agency clearly states that " we must stop collection on any amount you dispute until we send you the information that shows you owe the debt. XXXX XXXX said I can call all day long but I need to send proof that I don't owe this. XXXX XXXX said that the client said that the balance is for a bag of trash and damages. I am requesting proof of these debt as I am entitled to instead I am being denied this is a clear violation of my protected rights under FDCPA.
|
| 05/16/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
Procollect contacted me on the phone XX/XX/XXXX and told me I had a debt from a lease. I told them that I was the victim of Identity Theft and to check my credit report where I had reported it in XX/XX/XXXX previously. They told me to prove it and pay my debt and then reported me to the credit bureaus two days later as being in default. I contacted them after that and explained the situation again- they lied to me on the phone and told me they had sent me written notification on how to dispute the bill, when they had not, they also told me that it could not be IDTheft because the person submitting the lease had used all of my correct information. I spoke to the landlord and this was false they used incorrect information and different information from what Procollect told me. Procollect has been informed by phone, in writing by email, and in writing by the form on their web site this is IDTheft and they refuse to take it off or provide me with any information with which to dispute their claims. They also refuse to talk to the police and cooperate with them.
|
| 01/05/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
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Ive contacted this company NUMEROUS times over the past several months as well as XXXX recently as of XX/XX/XXXX with no response or resolution still and it 's almost a year now to dispute this account. Ive requested for them to send me SIGNATURE verification that I signed for this proclaimed debt on NUMEROUS times. I did finally receive paperwork bearing back in XX/XX/XXXX signature HOWEVER as FTC laws state Your company AGAIN did not furnish the credit bureaus with the required disclosure, within the period required by law. You are required by federal law to place a " notice of dispute '' on my account within 30 days of my Upon further investigation, I have retained new copies of my credit reports, and noticed that you did not furnish the credit bureaus with the required disclosure, within the period required by law. therefore this has to be deleted. I have AGAIN pulled my credit report for the month of XX/XX/XXXX and the debt has STILL not been updated. This is the second time in almost a year I 've requested this to be corrected with the SAME result.
|
| 11/09/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I moved here mold in wall rats the floors filled with water everday from my head to the floor in wall in bedrooms the standard was not meet I was tould to move by state & city requirements an the owner was informed no rent will be paid there where supposed to make repairs they gave them time they housing office showed up to my home once a week an it failed every-time. I put in work tickets had to send that to housing They never wanted to come to fix I was sent to a hotel room in XXXX paid by city after formal meeting for the volitions I was not responsible for it was the owner when city did inspection city of XXXXwith my children This is only only XXXX I call theprocollect the office in XXXX for help they tell me i can only speak to XXXX XXXX he doesnt answer me anymore after talking to him an we went over this well i did he send send my doc i did an he doesn reply he doesn send documents he He said in a message he doesnt even know what im talking bout with the account number as header please help onky on XXXX no other reports accept this in lawfull act
|
| 01/20/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I paid a debt that was not verified. I just needed be removed from my credit. I never received a letter from Procollect showing a breakdown of the charges. The apartment community was under new management Each time I called and tried to express the reason why the debt was invalid, the representative stated that they would update my report with a refusal to pay. This was incorrect. I have documents noting the apartment was experiencing heating issues.
Now that I have paid they have refuesed to deleted the debt as promised. Their responses are always different 1 ) We have reported it to the credit Bureaus, contact them for their timeline 2 ) I must wait 90 days for the debt to be removed from my credit. This is unreasonable. If you are instantly able to report a refusal to pay, you should be able to remove the debt in a more timely fashion Additionally, I have contacted the Credit Bureaus, they have repeatedly stated that you have not responded to their dispute letter. I believe your tactics are not in accordance with the Fair Credit Reporting practices
|
| 11/30/2015 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
Attached is a copy of a collection letter from ProCollect addressed to my deceased wife, XXXX XXXX, who died on XX/XX/XXXX. Approximately 2 years ago, ProCollect started contacting my wife by phone/mail regarding this debt. At that time I contacted ProCollect by phone regarding the alleged debt and was told that it was for an emergency room doctor who treated her at XXXX XXXX XXXX prior to XX/XX/XXXX. ( I do n't recall the exact year, but it was prior to XX/XX/XXXX. ) This was the first contact that I can recall that was ever received regarding this debt. I verbally explained to ProCollect that it appeared that the Texas statute of limitations ( 4 years ) had expired on the debt and that I could not verify the fact that my wife owed the debt. I disputed the debt in writing and asked for verification, but received no reply. ProCollect has phoned many times ( not less than XXXX times ) and has sent many letters ( not less than XXXX ) to my deceased wife regarding this debt. The actions by ProCollect are a violation of the Federal Fair Debt Collection Act.
|
| 12/04/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This debt was originally taken off of my credit report due to this being done without my consent. It has recently been placed back on my credit report by XXXX after they had previously deleted it. Back in XX/XX/XXXX, I had signed the guarantor form for my son to get an apartment. I later revoked my decision with my son and the leasing office due to him not being able to pay his rent in advance or through the duration of the lease due to him not receiving his financial aid monies. My son later went back into the rent office and proceeded with signing the lease without my consent or my knowledge. The leasing office at that time did not call me to confirm with me or to see if I had changed my mind about allowing my son to proceed with signing the lease. I didn't find out about this until XX/XX/XXXX when the debt appeared on my credit report because my son never moved into the apartment. My son 's signature is the only signature on the lease because once again I revoked my decision to be the guarantor on the lease with my son and with the leasing office.
|
| 12/12/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
About a six months ago, I received a dunning notice in the mail from Procollect , Inc, which is a third party collection agency located in XXXX, Texas. Apparently, this notice was sent in reference to an alleged debt that was created by a broken lease from XXXX XXXX XXXX, located in the same city.
On XX/XX/XXXX, I mailed Procollect, Inc. a letter requesting validation of this alleged debt in accordance to Texas Finance Code 392, which states that a consumer has the right to request full proof of the validity of a debt -- along with some kind of formal proof of contractual obligation which binds me to said debt ( i.e., a contract with my signature on it. ) Procollect, Inc. received my debt validation letter on XX/XX/XXXX ; and therefore, had until XX/XX/XXXX to furnish this information.
About two weeks later, I received a response in the mail from Procollect, Inc., from what appeared to be an attempt at debt validation, but after full careful review of those documents ; unfortunately, they 've fallen short of the XXXX 's full validation guidelines.
|
| 08/06/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
i went XXXX hospital er in XX/XX/XXXX was treated did not have ins. informed the intake person tha i could go to XXXX if that was a problem they said it was ok because of my condition the hospital resolved my bill. now its XX/XX/XXXX check my credit there is a bill from a company called procollect for {$940.00} i call they tell me it from a physicians emergency care i tell them i have never heard of these people nor have i ever received a statement/ bill of any kind, they say dont care pay or will destroy your credit ask for itemized bill they refuse. i called XXXX they tell me they no longer do business with physicians emergency care because of their wrongful billing of patients. in fact they were contract doctors and tHey are now out of business filed bankruptcy sold their portfolio to a third party and cant be found. PRO-COLLECT IS ILLEGALLY TRYING TO COLLECT ON ILLEGAL BILLING STATEMENTS THAT ARE TOTALLY FALSE AND WITHOUT MERIT. I AM ASKING THAT PRO-COLLECT REMOVE THIS COLLECTION ITEM FROM MY CREDIT AS THIS BREAKS ALL FDC PRACTICES AND LAWS
|
| 11/12/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Recently, I discovered that there was a negative credit reported due to a collections agency trying to collect a debt that did not belong to me. I called and spoke with " XXXX XXXX '' at Procollect to inquire about this debt and discovered that it belonged to a person named XXXX XXXX. After stating that my name is not XXXX XXXX, she started getting upset, frustrated, and irate when I asked to speak to someone who could help me dispute this. She demanded that this account be paid and that it did belong to me. She was no help at all.
I am currently in the process of trying to find housing and it's making it very difficult because of this. I believe this is harassment and abuse by this individual and this company called Procollect. I am not able to get any help and this company has placed a negative report and it's affecting my credit score and ability to find housing.
Procollect has provided me with the account number XXXX. I also emailed them a police report as identity theft. Please help as this company is being abusive to their consumers.
|
| 01/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I requested Validation from this company for a unknown debt thats on my account but they never sent me proof that i signed anything thats saying i owe them. they sent me a account that has my name and address on it with a bill but this could be anybody debt and i know its an invalid debt but they are keeping it on my account but i requested Validation from the company asking them to show me what the money you say I owe is for : Explain and show me how you calculated what you say I owe Provide me with copies of any papers that show I agreed to pay what you say I owe Provide a verification or copy of any judgment if applicable Identify the original creditor Prove the Statute of Limitations has not expired on this account Show me the you are licensed to collect in my state Provide me with your license numbers and Registered Agent or Agent of Service I want more than just a bill in the mail. i will take legal actions because this is a violation of the FCRA, Fair Debt Collection Practices Act, and Defamation of Character because its not validation.
|
| 10/16/2015 |
Yes |
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
In XXXX of 2015 my apartment flooded with raw sewage, management called a plumber whom cleaned the " main line ''. The main line is between mine & my neighbors front doors with no other access to either apt., when the plumber finished there was raw sewage all over the walkway. Management refused to clean/sanitize the walkway, also management did nothing more than shampoo the carpet in the apartment that was affected by the flood. During the time between this event and my moving because of the sewage not being cleaned/sanitized I had to go XXXX because of severe XXXX, the XXXX me as having XXXX. Since moving, the apartments, XXXX XXXX, located in XXXX Tx have contacted a collection agency named Pro Collect that has reported this to the credit reporting agencies in the amount of $ XXXX. I have approximately XXXX pictures that I took on a daily basis to document my claim, these pictures are automatically stamped with date and location. I also have the hospital records showing the date and the XXXX. Any help with this matter will be appreciated.
|
| 02/05/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have attempted to reach Pro Collect on numerous occasions regarding this debt that I allegedly owe. I never had an account with the original creditor and have also received no response from them when asked to show documentation or a signed contract. I know that I have no signed contract with Pro Collect nor did I authorize them to open an account in my name. It is illegal to add unverified and/or inaccurate information to a persons credit profile. With that said I am demanding that Pro Collect provide original signed contracts that prove they are attempting to collect a debt from the correct person, proof that they are a licensed debt collector in the state in which they are attempting to collect from along with their license number AND proof that they have the legal authority to represent the original creditor in legal matters.
If these things can not be provided I will be handing this over to my attorneys and seeking any and all remuneration under the law as this entry on my credit report is unlawful and has damaged my credit rating.
|
| 04/09/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
at the end of 2018 i statrt receiving a calls from collecting agency called pro collect in regards to lease apartment at XXXX XXXX XXXX XXXX in Texas, so i thought it was a scams calls because i never lived in Texas i live in XXXX XXXX Nevada, then they sent me a mail with all the information, i went to XXXX XXXX police Department and i filled a Fraud complaint, i send i to the collection agency, the said this is not enough they still beieve it's me, and the XXXX XXXX Police department were not able to run invistigation Due to Jurisdiction matter, i report a theft identity and also send it to them a long with my ID and the lease for where i live in XXXX XXXX so to confirm that i was living in the different place for the same time, Also i filled online police report In texas but never get any reply from them, finally i filled a complaint with Texas attorney General and the refere me to report it here please this is on my credit report for the last two years and it's effecting me a lot and all the dates and details it's in the attachments
|
| 05/29/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
I moved out from XXXX XXXX in XXXX 2014. I received notice in XXXX 2014 that I owed various items, which were illegal in the state of XXXX to collect - such as re-painting the walls. I contested the charges with apartment complex. XXXX months later I received notice From XXXX, they simply sold the debt to a collections agency and did not call or work with me on my request for more info or to resolve. XXXX became aggressive to collect despite requests to resolve. I hired an attorney who sent requests to XXXX and to XXXX to provide sufficient detail regarding what was being collected, and within the law, they had 30 days to respond. Neither party responded to the party within the allocated timeframe. As such, the debt is invalid due to lack of response from EITHER party. I have disputed this debt with XXXX and provided information and they removed it XXXX and XXXX need to remove this debt as well, but refuse to because XXXX continues to state this is a " valid '' debt despite proof that we have attempted to resolve this in the legal forums.
|
| 07/16/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
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In XXXX, my identity was stollen and used to open a number of fraudulent accounts. I was diligent about following up regarding these accounts and getting them closed as fraudulent, by compiling the following information : - Signed and notarized Identity Theft Report ( form provided by FTC ) - Copy of the police report I filed - Copy of my photo identification - Copy of a utility bill at the time the debt was reported to serve as proof of alternate residence Every account except for one was closed as soon as I sent the debt collector this information. However, ProCollect refuses to acknowledge that this account is fraudulent and close it.
I submitted this packet to ProCollect on XX/XX/XXXX.
I did not hear back from ProCollect until XX/XX/XXXX when I called them back to inquire about the status of my account.
They claim that they reviewed the packet and decided it was still a valid debt on XX/XX/XXXX, but did not provide any details for how they reached that decision, despite me providing them with all the evidence that they requested.
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| 03/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
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I requested ProCollect to validate an account that they have been furnishing on my XXXX and XXXX consumer report. ProCollect failed to do so and instead sent statements which is not validation of an account. After requesting validation from ProCollect and not receiving it. ProCollect then turned around and furnished the information on my XXXX consumer report. According to 15 USC 1692a, Congressional findings or Declaration of Purpose, ProCollect is hereby informed that as a result of there fraudulent practices with the intention to cause harm, I have suffered mentally as well as financially.
ProCollect and its agents harassed me for an alleged debt that was not even validated. ProCollect shared statements as well as a copy of my Consumer Contract as evidence of the debt but as per the judgement in the case of Pacific Concrete F.C.U. V Kaunanoe copy of the Consumer Contract is not sufficient evidence of debt.
Due to Continuous acts of deceit, coercion, and intimidation, I was forced to take an uniformed decision and move into a shelter
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| 04/12/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
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|
Web |
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I am asking for the collection account from Procollect to be removed from my credit report because the creditor XXXX XXXX sent the account for collections BEFORE the due date. I paid the account within the 90 days allotted as stated by the property manager. I have an email dated on XX/XX/XXXX from the managing office stating that I have 90 days to make the payment of XXXX. I paid the account WITHIN my allotted time hence it NEVER should have been sent for collection. I have a signed receipt of payment made on XX/XX/XXXX which falls WITHIN my ninety day window. I also have a copy of the check that was given.
The XXXX XXXX is extremely uncooperative with this process and even hung up the phone on me when I provided them with this proof. The XXXX XXXX company was extremely rude. Both avenues have been very unprofessional. I paid the balance WITHIN the 90 day window that was given therefore the account needs to be removed from my credit report.
The account was NEVER supposed to go to collections to begin with because I paid on time.
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| 12/22/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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Web |
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My XXXX & I moved out of XXXX XXXX XXXX on XX/XX/2021. On XX/XX/2021 I receive a letter from ProCollect stating my unpaid debt is going to collections. Never received anything prior about a debt. I emailed XXXXroCollect which is an in-house collection agency for XXXX XXXX , the management company that owns XXXX XXXX XXXX XXXX questioning the debt and requesting photograph is evidence of the debt. I was emailed an invoice & photographs claiming to depict the damages which resulted in the charges.
I disputed the charges and clarified the photographs and what they showed and never heard back from ProCollect. I have followed up 3 times since XXXX. I was told to forward all evidence to specific emails, I did so and never get a response. But they have since sent my account to collections and is now reflecting on my credit report.
I was also emailed a copy of my lease with XXXX XXXX XXXX which clearly show I was NOT told about the move-out cleaning instructions.
I have since spoken to an XXXX and am disputing thee charges yet again.
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| 09/03/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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Please be advised that this is my THIRD WRITTEN REQUEST and FINAL WARNING that I fully intend to pursue litigation in accordance with the FCRA to enforce my rights and seek relief and recover all monetary damages that I may be entitled to under Section 616 and Section 617 regarding your continued willful and negligent noncompliance. Despite my previous 2 written requests via certified mail, the unverified items listed below still remain on my credit report in violation of Federal Law. You failed to send me copies of the documents that you used to verify these accounts as per my request. The fact that you have ignored my request to send me copies of the documents that you used to verify the disputed accounts is evidence that you cant and did not verify any of the disputed accounts. Your failure to delete the disputed accounts that you cant verify after two written requests is also evidence of your willful disregard of Federal Law.
Please remove account PROCOLLECT # XXXX I never had a contract with this debt collector for any debt.
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| 09/03/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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Please be advised that this is my THIRD WRITTEN REQUEST and FINAL WARNING that I fully intend to pursue litigation in accordance with the FCRA to enforce my rights and seek relief and recover all monetary damages that I may be entitled to under Section 616 and Section 617 regarding your continued willful and negligent noncompliance. Despite my previous 2 written requests via certified mail, the unverified items listed below still remain on my credit report in violation of Federal Law. You failed to send me copies of the documents that you used to verify these accounts as per my request. The fact that you have ignored my request to send me copies of the documents that you used to verify the disputed accounts is evidence that you cant and did not verify any of the disputed accounts. Your failure to delete the disputed accounts that you cant verify after two written requests is also evidence of your willful disregard of Federal Law.
Please remove account PROCOLLECT # XXXX I never had a contract with this debt collector for any debt.
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| 08/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Hello and thanks for reading my complaint.
In 2019, my wife and I signed a lease for a condo at XXXX XXXX XXXXXXXX in XXXX Indiana. I was there playing baseball. We stayed and payed out our lease. Payed every bill they ask and didn't have any issues. the following year my wife and I were getting financing option for our first home and saw a collection on our report from XXXX XXXX XXXX for XXXX XXXX We have no idea what that's for but just figures there no need to hassle and so we just paid it off. Now fast forward we both still have Derogatory Collection on both of our credit reports. its been incredibly damaging because it pushes or interest payments very high over something we have no control over. Our monthly payments are XXXX $ more a month because of our interests rate is high because of this Collection on our report. I contacted Pro Collect who is the collection agency responsible and they won't take it off our report. This is just wrong and the big institutions are taking advantage of us to get higher interest payments.
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| 09/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I reached out to the company after initially filing my first complaint and despite providing an address for the documentation to be mailed for an official dispute to be put in, I was told to take it up with the post office because it was a bad address despite it being the address I gave to the Consumer Bureau itself. Then, despite stating I want to dispute BOTH accounts this company opened against me for the same supposed debt at the same location, began to yell at me for payment information despite me confirming I had never received any documentation about the debt verifying it was correct or mine or the ability to dispute as I do not have direct information from this company and this is the second complaint Ive lodged and the fifth dispute in a matter of several months. There was also an effort to mislead me to gain access to my cellular number without stating it would be to collect debt. There is also proof that more than one debt was claimed on my credit and one was removed while the other was updated with a lower balance.
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| 07/02/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
Older American |
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I called to settle a {$70.00} debt. I was spoken to in a rushed, abusive, bullying tone by the rep XXXX. She talked over me and would not respond to my request for her to change her tone or lower her voice level. She threatened to write on my credit report that I " refused to pay '' if I did not give her my credit card number immediately. She used condescending discriminatory tactics I made the full payment. She did not thank me.She has not sent me a receipt for my payment. I have no way to prove it was paid! I can not get an apartment unless I can show payment was removed from credit. They have ridiculous power over someone's credit and this should not be allowed.
XXXX XXXX = Rude, unprofessional, and cursing low-life representative. Unacceptable. Hundreds of XXXX Reviews say the exact same thing. I even tried to call back to COMPLAIN, and the man who answered in that dept. was exactly the same! He would not even take a complaint, but insisted I give him my Social Security number! They need to SHUT DOWN this horrible place!
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| 07/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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|
Web |
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I reached out to XXXX and the companies listed in this complaint back in XX/XX/XXXX ; they ignored the fact I had been a victim of identity theft. I provided them with proof, an affidavit, and an identity theft report and they are refusing to follow the guidelines set forth in the FCRA. These actions are in direct violation of federal law and standards law makers have set for Consumer reporting agencies and companies. I ask that XXXX and these companies do what is right and remove these fraudulent accounts from my credit report immediately. Also recent inquiries have appeared which do not belong to me, I will list them below after the accounts. ACCOUNTS : Account Name : PROCOLLECT , INC Account # : XXXX Balance : {$330.00} Date Opened : XX/XX/XXXX Account Name : XXXX XXXX XXXX {$3400.00} XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXX XXXX XXXX {$14000.00} XX/XX/XXXX Account Name : XXXX XXXX XXXX XXXX {$8000.00} XX/XX/XXXX Inquiries : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX
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| 01/11/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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Sometime around XX/XX/2018 I received a call from ProCollect stating that they had a collection that belonged to me. After calling them back I realized that my previous apartment complex, XXXX at XXXX XXXX, never sent me the final water bill and instead sent it straight to collections without ever noticing me first. ProCollect assured me that if I paid the collection it would be removed from my credit report, and my credit score wouldn't be affected. Upon getting a credit check last week i realized that this wasn't true, and that my credit score was affected and it showed it was a derogatory account by Procollect. When attempting to contact ProCollect in order to ask them to remove it as promised, the representatives hang up on and put me on hold indefinitely when I ask to speak to a supervisor. This is the only derogatory item in my account, and it's there because the apartment complex never reached out to me in order to pay. I have never paid a bill late in my life and their mistake is costing me the ability to buy a home.
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| 06/21/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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After receiving a copy of my 3 bureau credit report in XX/XX/XXXX, I noticed that Pro Collect was reporting a balance of {$1000.00}. I am unfamiliar with this company so I reached out to them in hopes to get some clarity on this alleged amount due. During the call I was told that they are a third part and have been collecting on the account since XX/XX/XXXX. I requested, both in writing and verbally, a copy of the contract and /or validation of this account on XX/XX/XXXX and have yet to receive either.
The presence of this account has made it difficult for me to obtain even the smallest amount of credit and has caused a great strain on my lifestyle. I also disputed this account directly with the 3 CB 's and they came back verified. I requested the name and documents used to verify this account well over 30 days ago. According to the FCRA it must be deleted from all reporting entities. I am requesting that Pro Collect comply with FCRA, 15 U.S.C under Section 611 ( a ) ( 5 ) ( A ) ( i ) and delete this account immediately.
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| 03/01/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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I was contacted in XX/XX/2017 by a Collections agency Procollect Inc ( XXXX XXXX XXXX, XXXX, TX, XXXX XXXX ) for a debt of {$5800.00}.
Per the Collection Agency, I was owed rent and other charges while I stayed in XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, TX, XXXX XXXX ). I was told I was the second applicant in the rent application ( along with someone else ). The community failed to provide me any more details when I contacted them by phone.
I have never lived in the said community. I own my house and live with my wife and XXXX XXXX. We have been married for 6 years. I have never even been to or seen the community.
I had communicated the same to XXXX XXXX over the phone and sent them a notice on XX/XX/2017. I had also sent the notice to ProCollect Inc. I had also shared my Mortgage receipts, my address proofs for my owned house.
XXXX XXXX never responded to my communication. They have now ( XX/XX/2017 ) placed this debt on my credit report which has now caused my credit score to drop considerably.
Thanks, XXXX
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| 05/22/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
Servicemember |
|
I escaped from an abusive marriage last year and moved to Washington state. I have lived here for two years now with my family which is why i was shocked to receive a bill from the apartment that i shared with my ex husband when he moved out. Now the whole reason i left XXXX XXXX was due to the police knocking on the door ( when i lived in XXXX XXXX ) if my apartment saying i was unlawfully trespassing by being inside the apartment with my brand new newborn baby because i was not on the lease. I had been removed prior because of the XXXX XXXX. I have contacted the collection company many times they have said they would remove it if proof was mailed. I faxed over proof and they did nothing. I have contacted the orgianl creditor. They stated they no longer own that property and have no records which i know cant be true and even if so i have proof a letter from the current leasing staff saying i was being removed over a year ago. Not only do i need this gone but Id love to have peace of mind knowing this wont happen again
|
| 04/14/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
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|
Web |
Servicemember |
|
I have spoken with Procollect and asked them to verify the debt they refused & told me to send them what evidence I had to verify the debt being false. I in return sent a certified mail Debt Verification Letter to the Company ( back in XXXX ) and never received a response which was to be expecting considering the debt they are attempting to collect isn't mine, The Original Debt refuses to send an proof of debt & is no longer in business & all prior management/staff no longer are employed there. So after months & months of being harassed, fraudulent charges and documents forged, monetary amounts unverifiable requested proof & after no response with my Debt Verification Letter this needs to be removed from my credit immediately im the one being hurt and disrespected continuously and consequences need to be brought upon the party involved. This is unacceptable and the business practices of these two companies is illegal and no one should have to be put through this disgusting type of harassment & outlandish accusations.
|
| 12/21/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
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On XX/XX/2018 a letter from XXXX XXXX which holds my Home Equity Line of Credit was sent to me saying that my funds were no longer available due to a report to the credit agency XXXX. I went to withdraw money for home improvements on XX/XX/XXXX, however I had not opened the letter from the bank at that time. I was denied access to my loan. I came home checked my credit report and there was a collection notice from Pro Collect Inc. of XXXX Texas in the amount of {$1000.00}. This amount is related to a judgement for a relative with the same last name and address as mine. Pro Collect has no documentation of any judgement against me because there isn't any. The amount matches the judgement amount for my relative. I called Pro Collect on XX/XX/18 and they refused to work with me. I have sent them a certified letter on XX/XX/18 telling them to remove this false report on my credit. I have also sent letters to all the credit reporting agencies on the same date. I made a dispute online with the credit agencies on XX/XX/18.
|
| 02/29/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
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Our Landlord, XXXX XXXX, wrote a letter in XXXX 2015 and told me and my fiance that we owed them an amount of money that was incorrect. We had no security deposit. Our lawyer wrote to XXXX XXXX and the person XXXX XXXX, our lawyer spoke to at XXXX XXXX agreed the amount owed was incorrect. She agreed to send another letter with the correct amount owed by us to our lawyer. She never heard from XXXX Properties again, and nor did we. In XX/XX/XXXX we received a letter from a collections agency. We did not immediately respond to the collections agency because we had already had a run around with the landlord. My fiance did tell the collections agency that we were represented by an attorney. The collections agency reported this alleged debt to the credit agencies before we ever were able to agree or disagree about the corrected amount owed with our landlord. Our attorney wrote to both the collections agency and the landlord regarding the laws that they had violated and neither has responded to our attorney at this time.
|
| 08/29/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
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|
Web |
Older American |
|
I vacated " XXXX '' before the lease expired. I gave 60 days written notice as requested. When I received the final bill from them, they charged me {$1100.00} for improper notice. They also charged me {$200.00} for final water bills. I was current with rent and water at move out. My water bill never exceeded {$35.00} per month and I hand carried the 60 day signed notice to the apartment manager. I have a copy of this notice. I requested copies of the " final '' water bill and disputed the improper notice charge. No proof or copies of the water bill were ever sent to me and no reply was sent about the improper notice charge. They just turned it over to ProCollect in XXXX, Texas and they promptly listed the charges on all XXXX credit bureaus. After disputing this collection with all credit bureaus, XXXX XXXX removed it. XXXX and XXXX did not. ProCollect has not yet sent me requested proof of the the above documents.
I am now filing a law suit against ProCollect for reporting false information on my credit report.
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| 08/17/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
|
|
I found out the debt isn't mine and that XXXX XXXX admitted they made a mistake and that I wasn't on the lease as a renter I was listed as an occupant along with my XXXX daughter. I reached out to pro collect in regard to my debt the week of XX/XX/2023 they told me that if I get a written letter from the debtor ( XXXX XXXXXXXX XXXX XXXX that they will remove debt from me. I submitted the letter that XXXX XXXX provided and signed to pro collect via fax later that week around XX/XX/2023. They then informed me that they would need to speak with XXXX XXXX. After calling Pro collect they informed me that the debt is still owed even after XXXX XXXX forwarded me emails where she clearly provided the lease agreement and the letter showing and stating that I XXXX XXXX was not on the lease and did not have any signatures proofing the debt isn't mine. They just keep telling me this is all they can do. Last communication was XX/XX/2023. I just wonder how many other people this company is trying to force incorrect debt on.
|
| 03/11/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I was previously employed with XXXX XXXXXXXX XXXX ( the Original Creditor ) and was on a month-to-month lease with them. I moved out of state for better employment opportunity and my last month was paid in advance. Furthermore, I left two weeks before the month was over. Now, they are claiming the lease was broken and are attempting to charge me {$1400.00} which is completely false and fraudulent and has affected my credit score! I am demanding that a contract or lease to be provided with my signature which I suspect can not be provided. I am also demanding the account to be removed from my credit, the account to be closed, and for the debt to not be sold to any other agencies. My next step will filing grievances with the FTC, Attorney General 's Office, and possibly legal action. There are several law firms that specialize in suing debt collectors ( such as XXXX XXXX, among others ). This is outrageous that this is the second complaint I've had to file due the false claims made by the original creditor.
|
| 01/19/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I initiated a dispute with the company ProCollect , Inc on XX/XX/XXXX about the validity of debt and then about settling the debt and getting it removed off my credit reports on XX/XX/XXXX to no avail. I've tried to email and get ahold of a Mr. XXXX but I'm not having any luck. It is now XX/XX/XXXX and I'm still not getting anywhere with this company. I've mailed out a dispute letter 3 weeks ago to settle this debt and no response from this company. I want this account removed from my credit reports now! They agreed to remove the account after several disputes and complaints last year yet the account is still reporting. The account # is XXXX. I attempted to call a Ms. XXXX at the number XXXX ext. XXXX on XX/XX/XXXX but I didn't get a chance to speak to anyone. I called the customer service number and asked to be transferred with Ms. XXXX and the call was dropped. I want this account removed from all credit reporting agencies and I need something in writing stating they will remove the account. Thank you!
|
| 01/07/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
ProCollect attempted to collect on a debt that was not valid and never sent me notice that the debt collection process had started. They also reported this to all the major credit agencies without any notice to me. I only found out about the claim on a regular credit report check on XXXX. I never received any communication from the creditor ( landlord ) or ProCollect that there was a claim. The creditor has since admitted in writing that the claim was submitted in error and that I in fact owe no money and never did.
ProCollect never verified the claim before filing the issue with the reporting agencies.
ProCollect submitted the claim to the reporting agencies and my credit score has dropped from over XXXX to XXXX foley due to this. This has been devastating to my financial health and it was all in error.
I have all the supporting documentation that I was never late on a payment, am paid in full, and that the claim was submitted in error. All documentation has been submitted to the collector as well.
|
| 10/22/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
To whom it may concern.
On XX/XX/XXXX I filed a dispute due to an unexpected decrease in my credit report.
After investigation, I found 3 fraudulent accounts opened under my name XXXX XXXX XXXX opened on XX/XX/2022 ; XXXX XXXX on XX/XX/2022 and XXXX XXXX on XX/XX/2022 ). All of them in utilities companies.
I own a property with my wife from XX/XX/2022, where the utilities are covered by the condominium company, so there is no reason to open accounts in any other spot.
I try to have an exemplary control of my finances and in the last 6 years I havent had any late payment. I created an account in identity theft trying to support the evidences.
This is the second time in one year that I have to place a dispute for utilities and there is not reason for credit bureaus to avoid my dispute since is a clear fraud under my name.
Please help me out in this process as this situation is frustrating my time and patience.
Im open to demonstrate this fraud and support to solve it.
Thank you in advance.
|
| 05/08/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
I lived at XXXX XXXX from XX/XX/XXXX moved out XX/XX/XXXX. I paid any & all charges that was owed at this apartment. Since this time now 3 years later XXXX XXXX is now under new management & has placed an old paid balance of {$580.00} on my credit report. Since Ive moved from XXXX XXXX I have lived in 2 other apartments both of these apartments verified my rental history & both times XXXX XXXX has reported to each apartment that I do not owe them any money. This apartment is using deceitful tactics to gain money from prior tenants who they would hope have lost all documentation to prove that they have paid their balances. I contacted the collection agency & they stated XXXX XXXX had just sold my information to them. This is against the law & taking a toll on my health. O am scheduled to move next month & now because these fraudulent apartments placed this fraud account on my credit report I am unable to move & my kids & I have no where to go. Please help & please stop this scam this apartment is doing.
|
| 04/23/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Procollect - I faxed and emailed and called and disputed the collection in XXXX of XXXX they showed on my bureau explaining this account IS MINE ; however, I DO NOT OWE A CANCELLATION FEE to XXXX because I cancelled my services within 3 days. They removed it from my Credit Bureaus ; however, they replaced it on my Credit Bureaus again inXX/XX/XXXX.. Procollect refuses to remove this from my Credit Bureau Files again and keeps taking me in circles. I requested they provide me written validation showing I did not cancel within my 3 day rights. They said they received verbal verification from XXXX that I did not cancel within 3 days. I asked again for written proof and they hung up on me. I DO NOT OWE THIS. I am requesting that they remove this immediately from all three credit bureaus and permanently. Sincerely, XXXX XXXX account number XXXX shown on my bureaus for Procollect. Their phone number shows on my bureau as XXXX. I am trying to refinance my home and they do not care. Thank you for you help.
|
| 01/11/2024 |
Yes |
- Debt collection
- Rental debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
Older American |
|
XXXX XXXX provide me a letter release if me from the lease and I have a copy of that letter which I provided to procollect!! It was a XXXX XXXX in the complex building were I lived!! I complained to XXXX about it they didn't like it that I complained about the noise and I reported them about code violations! They didn't like it and told me I could be released from the lease!! I said ok respond back and moved out!! Did what that asked on the letter!!
Two or three months later they send me to procollect!! I called procollect they were very nasty and didn't want to hear me out!!
I sent a copy of the letter!! They never responded back in which they said they would!! XXXX XXXX was on channel XXXX news trying to scam other residents!
I have tried reaching out to the complex but they are under new management! Didn't have a forwarding address!! I have disputed this almost every month with the credit bureaus and a statement is on my reports but procollect refused to comment on the letter I sent!! They T
|
| 12/20/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I XXXX XXXX attempted to call Pro collect on XX/XX/XXXX to make a settlement for deletion with Procollect. A week prior to this i called and spoke with a lady who informed me the offer was valid and i was able to make a settlement, this time when i called they informed me that i was sent an offer to settle for deletion but missed the deadline. The balance was due in full. I informed them i would not be making full payment, but instead insisted the offer i was sent and spoke about. They would not honor the offer and the verification of their employee. They informed me i was being recorded so i know for a fact they have record of that conversation. I would like to settle for a deletion from credit repotting agencies. They call my place of employment and during after hours which is also a violation of the laws set forth. Upon ending the phone call the lady informed me i would be marked as a refusal to pay, Im not refusing to pay, I just want the offer that was extended to me. Not a bait and switch
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| 07/30/2016 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
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Web |
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Pro collect initially contacted me about a debt I owed an apt complex, XXXX. I then contacted the apt complex and after discussing some errors, they reduced the amount from {$1600.00} to {$900.00}. The manager also sent me an email confirming that change. I sent it to pro collect and they refused to correct the error. I contacted the XXXX and filed a complaint, at which time Procollect stated they would correct the error. They did not. I contacted pro collect to settle the debt for the {$900.00} and pro collect responded by stating that the {$900.00} was a settlement offer only if I paid it in XX/XX/XXXX, which if you see the email from the apt complex does not state that it was a settlement, and it is dated more than a year ago, not last month. I offered to settle at {$900.00} on Wed XXXX XXXX and pro collect refused to accept {$900.00} on that date. I disputed the debt with the credit reporting agencies, and pro collect verified the debt as {$1600.00} after I submitted proof it was corrected.
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| 06/16/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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In XX/XX/2020, I found out that I had become a victim of identity theft. After being denied for a credit card, I saw a collection account on my credit report. The account had been opened with XXXX XXXX years prior and had never been paid on.
I reached out to the debt collection agency and provided them with a letter notifying them that my identity had been stolen and that I would need the account to be removed. They responded stating that the debt was mine. I followed up by requesting that they provide me with any statements, payment slips, records of phone numbers that were used to activate the account, original contracts with my signature and a summary of their investigation to validate that the debt was mine. Alongside that, I requested that they notify the original creditor that the account was the result of identity theft and that the stop reporting the account to the credit agencies.
They did not adhere to any of my requests and instead sent me a bill to pay for the collection.
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| 06/28/2022 |
Yes |
- Debt collection
- Other debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
Servicemember |
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I moved out of my apartment complex and received a move out statement about 1.5 months later. I disputed this bill and requested an investigation in writing ( as instructed by the apartment complex ) and followed up over 3 times. The complex ignored my communication attempts and sent me a " 2nd notice '' statement 131 days after receiving my initial move out statement. I then sent a certified letter once again stating my intentions at investigating and resolving the issue. The complex received, signed, and ignored my letter.
**Please see the attached certified letter and emails for a full explanation of the situation** Four months after sending my letter, I received a call from collections ; however, I never received any written documentation from collections.
I have two separate complaints : 1. The apartment 's calculated and purposeful lack of communication, as well as their lack of " investigation '' feedback as promised.
2. The lack of written documentation from collections
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| 05/10/2020 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I moved into an apartment complex called XXXX XXXX XXXX XXXX in XX/XX/XXXX. When I moved out in XX/XX/XXXX, I paid off everything I owed to them, including utilities and whatever else I owed. In XX/XX/XXXX, I started receiving pre-collection notices in which threatened they were going to take further legal action if I don't pay. I was very confused by this since I paid everything off in XXXX and wasn't living there anymore. Why was I getting these emails in XXXX? So I called the office at the XXXX numerous times and they offered no assistance, all they said were these are charges from XXXX. But I paid everything off in XXXX, to the manager. I tried to contact the debt collector and the same thing happened ; no responses. After a little while, a collection account popped up on my credit report. I'm not sure why this happened. I believe It was something personal because I seriously did nothing wrong. Im just a college student. This " {$110.00} '' is jeopardizing everything for me.
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| 02/28/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
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Web |
Servicemember |
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Pro Collect XX/XX/XXXX- convinced me I had a debt of $ XXXX.
My wife had paid the debt via a money order to original company- XXXX XXXX XXXX , back in XX/XX/XXXX/XX/XX/XXXX.
I contacted XXXX XXXX and got the {$0.00} balance due invoice receipt from the companies old ledgers, with an email from the general manager of the company stating there no outstanding debt, nor was there any transferred or charged off.
I sent this to Pro Collect in an effort to get the $ XXXX back.
The Manager, immediately said how wrong I interpreted the ledger, in an email, despite having the manager from the company send an accompanying email with the ledger verifying there was no outstanding debt.
As of XX/XX/XXXX Pro collect refuses to give me a receipt for the payment that has now been collected on twice.
I have also learned that Pro Collect was sent a cease and desist letter in regards to this before they collected again from me years later. Also that they have also failed to adhere to that letter.
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| 07/18/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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The verified information is from a third party. This company is verifying a signed application with another company. This should be removed from my credit because I do n't owe your company anything. I did not sign a contract with millennium financial if you can provide me a signed contract that I signed with your company I will not continue with these dispute efforts. I have not elected to hold a contract with your company, and have no obligation of payment with your office. I am responding to your contact about collecting a debt. I would like for your company to provide me with competent evidence that I have a legal obligation to pay you. Be advised this is not a refusal to pay, but a notice sent in pursuant to the Fair Debt Collections Practices Act, 15 USC 1692g Sec. 809 ( B ) that your claim is disputed and validation is requested. this is not a request for verification, or proof of a mailing address, but a request for validation in pursuant to the above named title and section.
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| 07/12/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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I called XXXX to dispute all the information on my name. I was told they can not dispute those because I was not affected. I have spoken with XXXX and i was told that I will not be charged with nothing on my name. Well that was a lie. I spoke with XXXX XXXX and they said that I will not charged because I returned all my rented items back to them. I did not keep them. Never heard any thing else from them. When I went to the hospital I had XXXX. I was insuranced. So I was not aware that I woyld have a balance. XXXX never walked with me to inspect the apartment I lived in together. The lady had went into the apartment without me. When I called her to tell her I will be there after class she had already went into the office and locked the office around XXXX. Well, that is not what time they close up. They never sent me a final bill to my new address. I received a bill from a bill collector and I dispute. I have never heard anything from the dispute. So company policies were not keep.
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| 06/02/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
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|
Web |
Servicemember |
|
On XXXX , recevied notification from ProCollect as collections agency, XXXX XXXX XXXX , XXXX Texas, XXXX . # XXXX . The letter advised that I had 30 days to take care of a debt which I did not know I had. The collection agency is working on behalf of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX . In XXXX XXXX , I was XXXX to XXXX for 12 months, as I am a member of the XXXX XXXX . I provided the Apt management with a copy of my XXXX XXXX reflecting that I was being XXXX and I needed to be release of my lease agreement. I did not get notified nor did my parents who are co-signers get notified by XXXX XXXX XXXX that I was being charged rent for the remainder of the lease. The Apt management se nt the debt to collection agency. My credit status is important to me and XXXX career, I do not want any negative reporting on credit reports as the creditor failed to comply to notifying me of the debt.
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| 04/09/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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The first time I was informed of the collection was XX/XX/2017, I received a collection letter from Procollect. An individual XXXX XXXX XXXX XXXX leased an apartment using my Information. I contacted the collection agency immediately and they said I had to pay. I contacted the 3 credit bureaus, placed identity theft on my credit and sent in documents to have it removed. After Initial call, I called about 3 more times to speak with the rep handling my file, she seemed unconcerned about my situation and rude, every time just said to email documents because she never received. Procollect has never sent a document signed by me, or any evidence that ties me to that lease agreement, they didnt even investigate because if they had they would notice the names are not the same. I have given up with no one listening. I am now in need for this to be fixed. I need to be able to rent an apartment under my name so I am asking to please fix this error that has been a pain for the last 4 YEARS.
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| 11/21/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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Received a call from Pro collect Inc saying it was an attempt to collect a debt. I called back and just gave my first name and they said they were collecting a debt from XX/XX/XXXX-XX/XX/XXXX that was for {$210.00} from a company Id never heard of. Sounds like a utility distributor. I never have received any letters of this debt they said theyve been contacting me about since XX/XX/XXXX. They had an address on file for me Ive never lived at. I asked for proof theyve tried to call my phone number at they just called, that Ive had for 5 years, and they said theyre calling now. When I asked for proof from Their agency they said XXXX it. When I asked for proof of the place Im in debt to they said XXXX it. The person said theyll mail out proof to the address they now requested from and said I have to pay the debt in full by Monday. Its tuesday and Thursday is a holiday and then a weekend. Theres no way to get their letter and do research by Monday. Highly suspicious of this group
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| 02/24/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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Collection for a debt of {$350.00} from Procollect Inc showed up in my credit report in XX/XX/XXXX. The debt was unfamiliar and I know it was related to identity theft that occurred in XXXX.
I opened a dispute with XXXX on XX/XX/XXXX and was told to work with Procollect Inc to get the debt removed.
I called Procollect Inc XX/XX/XXXX and let them know this account was due to identity theft and was not mine, and asked what steps I need to take to support my dispute.
On XX/XX/XXXX XXXX said the dispute had been closed because Procollect contacted them saying the debt was valid - even though I told Procollect I am disputing the debt due to identity theft.
I sent in the documents requested to support my dispute ( FTC Identity Theft report, drivers license ) on XX/XX/XXXX and have received no response.
I called XX/XX/XXXX and was told the only way to get a status update was to send the question to them in email. I sent the email on XX/XX/XXXX and have received no response.
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| 12/15/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
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I have already explained that the manager at the time had a record and was fired for illegal account activity and falsely making records. I explained this in my disput to the credit bureau but this company continues to update and hit my credit that I owe money even after my proof and her being fired for illegal account abuse. I have proof of last months payment, payment of remaining utilities and the sign off of the apt by manger ( XXXX ) after doing a walk thru of the apt and signing off on saying I didnt owe anything. This company is calling and pretending to be other companies and spoofing my phone number. I will also be making a small claims report if this situation is not handled through this avenue. Please see company and credit report info below : Updated PROCOLLECT , INC Account XXXX The information you disputed has been verified as accurate ; however, information unrelated to your dispute has been updated. Please review your report for the details.
Show Details
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| 05/05/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I lived in an Apartment Complex called XXXX @ XXXX XXXX in XXXX, XXXX. from XX/XX/2017 to XX/XX/2017 and had to move back to XXXX for a Job Transfer. I went to the office and spoke to the Property Manager to let her know I have to transfer back to XXXX for my job. She told me that if they could lease out that Apartment before 30 days that I would not have to pay the break lease fee. I have a neighbor that lived next to me tell me that someone was living in my unit within 2 weeks of me moving out. So I should not have to pay any break lease fee. In the meantime I have a collection on my credit report from " ProCollect '' for {$2100.00}. They call 2-3 times a day leaving nasty emails. I've disputed this with the Credit Bureaus and have not gotten anywhere. I've told Pro Collect that I will not pay this due to I don't owe any money to this Apartment Complex. Now I can't get an Apartment in XXXX XXXX because this is showing on my credit and has damaged my renting portfolio.
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| 05/27/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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On XX/XX/XXXX i made claims with XXXX to investigate this matter and as of XX/XX/XXXX it is still under investigation. on the same day in XXXX I also reached out via Email to Pro-collect ( stating the same things as the below letter ) and did not hear back so on XX/XX/XXXX I then wrote a letter to Pro-collect asking them to verify the debt they claimed that I owed by asking for. How the amount was calculated, Copy 's of where i agreed to pay the amount owed, a copy of the Judgement, and for them to demonstrate that they are licensed in my State and to provide that license number to me. I then only received a document with XXXX line item that stated " Damages for {$810.00} '' so i contacted XXXX via phone call around the beginning of XX/XX/XXXX XXXX instructed me to reach out to pro-collect and have them write in saying they need to disqualify the debt, pro-collect rudely refused to do so and said the debt is verified yet had never heard from them until I reached out.
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| 09/26/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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In XX/XX/2022, I moved into XXXX XXXX XXXX XXXX due to an ice storm damaging my primary residence. My insurance company paid for the bill through the XXXX XXXX. I moved from the apartment on XX/XX/2022. I had a walk through with their maintenance man. He pointed out manor damages. ( A torn blind, etc. ) About {$100.00} worth of damages. About 15 days later XXXX XXXX sent a final bill stating the ENTIRE carpet needed to be replaced because of dog XXXX. XXXX and I paid a pet deposit and a monthly pet fee. XXXX and I both requested pictures of the damages. XXXX XXXX stated that a " carpet specialist '' inspected the carpet after I moved out and DREW a diagram of where the carpet was damage. The also statement the padding had to be replaced so the carpet could not be cleaned. XXXX, XXXX XXXX and I all refused because XXXX XXXX did not provide proof of the damage. Now the bill has been given to a collection company and is affecting my credit.
ProCollect , Inc # XXXX
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| 07/02/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
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Pro Collect Inc XX/XX/2016 This creditor I do not know. I see a balance they are trying to collect for the original creditor of XXXX XXXX and sure deposit. I have called this creditor and wrote them several times about this debt. They have not provided any validation to me regarding the debt and the was a court order for only {$850.00} to XXXX. The was a security deposit taken towards this. Yet, they have still not correctly reported this debt. They tried to collect on rent after locking me out of my property after I provided a 30day notice that I would be moving. They then placed the balance of months of the lease as a amount owed and attempted to collect it. I do not know how I owe the sure deposit anything. So i am not sure why they are also trying to collect this in addition to the rent. But this aggressive collections attempts need to stop. Or a formal court hearing needs to be filed. Both accounts are related to same facility and are not separate accounts.
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| 09/24/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
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Web |
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I saw a collection account on my credit report, I never received any form of communication from the company concerned. In XXXX I tried to use a 3rd party to get an apartment, I gave her all my information she tried applying to several apartment which never approved the application. The apartment that sent my details to the collection agency claims that they were under new management and knew nothing about it. The collection agency claim that my account got to them because my application fee came back as insufficient funds. I try to work things out but the people were rude. I was never informed of the insufficient funds and never lived in this apartment.
The amount is {$330.00} I do not have such amount of money to pay, I have tried disputing with the credit union that the account was reported to after the collection agency after trying to talk to the collection agency. I have contacted the apartment who claimed the were under new management and couldnt help me.
|
| 04/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have disputed A Charge on my credit Report with XXXX over a dozen times! I have a fraud warning on my report which I dont understand why thy removed it without my consent. I last disputed with XXXX on XX/XX/2018 regarding the charge with PRO COLLECT for the amount of {$2900.00} I have submitted manually and electronically through various services such as XXXX XXXX, Also directly with XXXX over the phone regarding the disputed information! XXXX has failed to supply me with factual accuracy information from this company who has reported against me! I told them that I need proof that the company has a signed contract and identification proving that I am whom they are litigating! I have given XXXX over 4 months to properly support this information or remove it and neither is done XXXX sent me a report on XX/XX/XXXX with open account information! not a disputed decision And I am demanding that any And all information reported be sent to me on this company behalf!
|
| 11/21/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I have previously asked that this account be validated that I owe it by ProCollect way back on XX/XX/2018.
They have yet to do this.
They sent me a suspect " copy '' of an alleged lease that they are claiming I owe.
The lease is to " XXXX XXXX '' apartments. What this has to do with ProCollect is a mystery to me. Unless Procollect is a subsidiary of XXXX XXXX this does not show that I owe Procollect anything.
I've attempted to get validation through all three credit bureaus at least twice and they refuse to validate or remove from my credit reports violating my FCRA rights.
I will be filing a complaint with the XXXX and FCC office along with this.
Secondly I was NEVER notified of such alleged debt nor that I had the ability or right to dispute it within 30 days. I'm asking for proof that the notice was sent to me at a legitimate address of mine.
I have attached the original letter sent to Procollect and date along with a dispute to XXXX credit bureau.
|
| 06/03/2017 |
Yes |
- Debt collection
- Medical debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
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In XXXX XXXX, I had a hospital stay at XXXX Hospital in XXXX. A couple of years later I received a collection notice from Pro Collect. I called them because I had no idea what it was for - just an amount & please pay. I told the rep this was the first I had heard of any past due amount & why am I just learning of this now, two years after the fact. I am covered by two insurance companies - I had received no notice of any amount not paid. I was told they had taken over for the previous collector because " they had dropped the ball ''. I told them I would need verification of the amounts and had no plans to pay because they said so. I never received any verification, just continued phone calls & the promise that verification would come.
I should note I worked as a XXXX XXXX for the XXXX XXXX during that time & many many people came in to mail certified letters to this company disputing their claims - all from XXXX XXXX as the provider. Same story as mine.
|
| 06/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information is incorrect
|
|
Web |
|
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My name is XXXX XXXX XXXX. Myself and my adult Children XXXX XXXX, and XXXX XXXX lived at XXXX XXXX XXXX in XXXX, TX in XXXX ( XXXX XXXX XXXX ). When we moved from XXXX XXXX XXXX, there was a balance owed to which XXXX XXXX sold the debt to Procollect. ProCollect was paid in full for the outstanding amount of {$1.00}, XXXX on XX/XX/2017. ProCollect continues to report that the debt remains outstanding. I have applied for an apartment and ProCollect is showing as an outstand balance to XXXX XXXX Townhomes. I and my daughter XXXX have attempted to reachout to ProCollect to resolve the issue as time is of the essence and are getting stonewalled. The apartment complex that we are applying to has agreed to hold the unit until close of business Monday after that we will loose the unit to another family. The account number for ProCollect is : XXXX. We are dealing with a XXXX XXXX. The bill was paid with a XXXX credit card and I am attaching a copy of it as proof.
|
| 06/08/2017 |
Yes |
- Debt collection
- Mortgage debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
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I got in touch with the better business bureau and was told that procollect the debt collection agency is not accredited also I was procollect sent me a copy of my lease I never signed a lease with them I have no idea if they are a real company I 've asked them numerous of times to please quit harrsing me XXXX was very rude and told me to pay them what I owe them so that they wo n't call anymore she has a very nasty attitude hangs up in your face their saying that I left the apartment complex nasty which I have pictures I 've tried to send them and they refuse to look at them I asked them to remove this off my report that I do n't owe them anything and they refuse to the apartment complex which is the XXXX XXXX in XXXX tx I was living in and was paying rent to housing the landlord XXXX XXXX was n't reporting my full payment I do n't have my receipts to show any proof anymore so she messed me and other tenantsat the XXXX XXXX XXXX over
|
| 05/12/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
Pro collect is the collection company and for the last five years I have been disputing and resending over proofs that this is not my apartment. Today I spoke with a few managers one female name XXXX and one make I forgot his name and they both were extremely unprofessional. They told me they dont care about what I say I owe for this debt and I will pay it and that I am a liar even though I provided them proof. They screamed and hollered at me as if I was one of their children and yes I did return the total disrespect after calmly trying to resolve the issue. The line is recorded so you all can request the call from Wednesday XX/XX/2021 starting at XXXX XXXX and the last call and rude encounters being at XXXX XXXX eastern time for proof of them admitting I do not owe the balance they are providing on my credit report and they they are initially depriving my children and I of a decent place to stay. The amount Im fraudulently being accused of {$5500.00}.
|
| 07/08/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
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I received a notification on XXXX XX/XX/2019 via XXXX XXXX that i had an account in collections from a company called ProCollect. At no point did i ever receive any notice of an unpaid debt. I called Procollect today XXXX XX/XX/2019 ( they were closed because of the XXXX of XXXX weekend ) asking about what debt i owed and they told me that i had a debt to XXXX at XXXX apartments but that the balance was XXXX because i had already paid, so i asked why it was showing on my credit report and all she told me was that it will show as a XXXX balance and that there was no way for me to remove this from my report. I believe this is unjust as i had never received any notice of any kind from neither ProCollect or XXXX at XXXX about a debt that i owed, XXXX at XXXX apartments has my email and phone number and i have never received an email nor a phone call from them about any unpaid debt. This company went straight to collections without notifying me in any way.
|
| 06/14/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
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I am writing this statement today to complain of the poor service I re ceived from ProCollect on several occasions. Today I called to speak with someone regarding my dispute and was directed to a XXXX XXXX XXXX . XXXX XXXX is everything but professional, being an employee includes being attentive to the customer issues and acknowledging them, this employee does otherwise. XXXX XXXX is the most unprofessional employee that I have ever came by. Being belligerent for an unknown cause and not letting me state my reason for my call without getting interrupted. To my knowledge XXXX XXXX is t he manager of her department ( dispute department ), to think a manager who is supposed to be someone that sets example in the work place hangs up in my face and shifts the blame on me, the customer, for her disgusting behavior is absurd! I will be sending in more letters and possibly taking this compan y to small claims court if there is no cooperation!
|
| 12/08/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
Hello, I have submitted several online disputes via XXXX, XXXX XXXX XXXX. I have also wrote several letters asking them to verify this debt. They mailed me a contract that is lease but its not readable at all! The lease is smeared and you can't read ANY OF THE WRITING OF THE LEASE. I have included in every dispute that I have submitted online and via letter that this isn't my debit! This lease belongs to XXXX XXXX XXXX and XXXX XXXX XXXX they are siblings. I repeat, my signature is no where on the lease that was mailed XXXX me on top of that the lease they mailed XXXX me can't even be read and belongs to my siblings XXXX XXXX XXXX and XXXX XXXX XXXX! I have tried explaining this over and over via disputes. I have disputed this so many times online they wont let me dispute it anymore. That is against the law. I really need your help, please explain to this company this isn't my debt and I want this removed from my credit reports ASAP.
Thanks XXXX
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| 03/30/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XX/XX/XXXX XXXX XXXX sold debt to XXXX. Initially, the amount owed was stated to be {$1700.00}, bit after reaching out to management at XXXX XXXX, she agreed that the rent she attempted to collect from me could not be legally charged wile renting to another tenant who began leasing my partment in XX/XX/XXXX. Howeve, she said is is still required to charge a resetting fee,, which under lanord-tenant laws is also illegal in the state of Texas as they already lease my Apartment as soon as I moved out.. Pro Collect made adjustments and states that I owe the {$910.00}. As of this date, I requested Pro Collect provide the authorized, signed agreement stating that a third-party collection agency can collect and they have not provided such proof. Additionally, the charges XXXX XXXX was attempting to collect was/is illegal under state law. As of XX/XX/XXXX, all 3 credit bureaus is reporting debt that I do not owe and in which I disputed under the federal law.
|
| 08/07/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
On XXXX I received notification that a new collection account from PROCOLLECT , INC for {$550.00} was placed on my XXXX and XXXX credit file for an alleged debt to XXXX XXXX. I have no knowledge of this account or alleged debt. I never receiving a dunning notice from Procollect Inc informing me of the debt and that they were in possession of this debt.
On XXXX I disputed the debt with XXXX and XXXX and that the account is not mines and I have no knowledge of this account. I also explained to XXXX and XXXX that I never received a dunning notice from Procollect and that this account needs to be deleted from my credit file.
On XXXX I sent a debt validation letter to Procollect , Inc.
On XXXX I received notification from XXXX that the account was verified and will remain on my account. XXXX has not been able to produce to me what was verified and by whom. No updated from XXXX has been received, however the account still remains on my credit file.
|
| 07/13/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
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Web |
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This debt was paid off XX/XX/XXXX. ProCollect ( the company ) accepted payment for all debts in their offices in XXXX, XXXX. XXXX XXXX received notice from the company on XXXX/XXXX/XXXX that all debts had a XXXX balance and as part of the agreement, the debt would be removed from his credit report ( proof of this email exchange has been sent to the company 22 times, final receipt was by certified mail on XXXX/XXXX/XXXX. ) After collection attempts continued, the CFPB was notified and a case was opened ( XXXX ). The result of the case was XXXX XXXX would no longer be receiving phone calls from the company and the item ( s ) would be removed from his credit report. The items were removed from the report, then subsequently added back to XXXX XXXX ' credit report. ProCollect has violated the Fair Debt Collection Practices Act and with malice has caused due harm to XXXX XXXX. Representation of ProCollect has not been accurate, nor have they been lawful.
|
| 08/14/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
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The original creditor was XXXX XXXX XXXX XXXX XXXX apartments. My husband and I moved in XX/XX/XXXX. We were evicted XX/XX/XXXX. The apartment complex " SOLD '' the contract to PROCOLLECT INC. they are reporting on all three credit reports that we owe a balance of {$5400.00}. This was placed in collection XX/XX/XXXX. We have sent out letters for them to validate this debt. However, they sent us a copy of the contract and another statement with the amount owed to them. They doubled the amount. We have reached out to them many times regarding this issue .... XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX,XX/XX/XXXX, XX/XX/XXXX,. We sent out several letters to which we have no response. We need this debt removed from the credit bureaus as soon as possible. They are making it hard to apply for credit and to move forward within our lives. This debt has so many unaccuracies. Please help us! PROCOLLECT INC is a SCAM!!!!!!!!!!!
|
| 04/13/2015 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt is not mine
|
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Web |
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I contacted this agency because they are stating that I owe a balance on behalf of their client. The client ( XXXX XXXX XXXX XXXX ) went out of business. The hospital XXXX XXXX Hospital stated that they have nothing to do with Procollect and do not have a claim against me. I contacted the insurance company ( XXXX ) and they stated that they never received a claim for this alleged bill. I requested the name of the physician who has placed this bill in collections and Procollect would not provide that information. This company will not provide me with the original account information nor will they provide me with an account number. I believe that they are fraudulently trying to collect on old accounts that no longer exist. My name was previously XXXX and when I visited the hospital XXXX/XXXX/2015, I had full insurance through my employer who was XXXX at the time. I have never heard anything about this alleged bill or account until just recently.
|
| 08/12/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
This company have not contacted me about any debt or collection. I see that they are collecting for a apartment complex. I did not give this collection agency permission or authorization to put anything on my credit. Since i didn't get anything that verified i owe this debt i am asking for this collection to be return back to the original creditor so i can handle it with them. I am asking the collection agency to send me proof that i gave them consent to put this on my credit. I am asking the collection agency to show me a signed agreement that i have with them not the original creditor. Once again i am asking this collection agency to remove this collection off of my credit report and to give it back to the original creditor that gave them the debt. I am not working with a debtor who bought my debt. Once again i am asking the collection agency to show me a signed contract between me and the collection agency not me and the original creditor.
|
| 03/29/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
In XX/XX/2023 I contacted Pro Collect to inform them they were furnishing inaccurate information on my consumer report due to me being a victim of identity theft. You can also see in the letters that I have attached that I requested a method of verification. None of the companies provided verification. 15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Duty : a moral or legal obligation ; a responsibility Accurate : correct in all details, exact Prohibition : a law or regulation forbidding something. I did not make any of this up, this is directly from congress!
|
| 11/18/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
I have a payment arrangement on file with Procollect Inc, however the company refuses to give me a invoice or a receipt to confirm my payments. I received a letter in the mail from ProCollect about debt I owed from an apartment that I moved out of in XXXX 2016. I called ProCollect and spoke to XXXX XXXX XXXX at XXXX XXXX to see what was going on and she explained to me that there was an unpaid balance of {$3000.00} & {$560.00} from this apartment. I told her that I am willing to make a payment arrangement. I made a payment over the phone with my debit card in the amount of {$300.00}. I then asked XXXX XXXX for a invoice or receipt to confirm my payment and payment arrangments. XXXX XXXX raised her voice and told me that unfortuntaley ProCollect dosent not offer any recipts for confirmation of payment until the account balance is paid in full. XXXX XXXX was very rude and disrespectful and she told me to have a nice day and hangs up the phone.
|
| 10/28/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Used obscene/profane/abusive language
|
|
Web |
|
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I called to try to settled a debt collection with the agency. The first lady name was XXXX XXXX. She was extremely rude and would not let me make a payment. She talked down to me, had an attitude, talked over me while I was asking questions, and she also hung up in my faced. I called a second time and asked to speak to someone else. The XXXX lady was even more rude and had an attitude and also hung up in my face. I ended up calling a total of 7 times and still received horrible service and still did not get to make a payment. They would not give me a new agent to handle my account and basically thought it was funny. I 'm appalled and feel very disrespected because I sincerely was trying to make a payment to get it resolved and they refused to accept the amount I was willing and able to make today and told me that I could not pay anything under {$1000.00}. It was a horrible and frustrating experience that resulting in me not being helped.
|
| 07/05/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have made MULTIPLE attempts to contact ProCollect within this past year, almost every 30 days - as they are incorrectly reporting a balance owed on my credit report. Ive sent disputes and requested debt validations via certified mail. I have contacted the apartments they CLAIM I owe and provided them with the documentation showing proof that I owe NO BALANCE. Additionally, the amount they claim I owe has been changed which further shows that this is inaccurate and untrue. I even had the Manager at the apartment complex email them the document directly. Ive requested debt validations ; Ive requested for the account to be removed COMPLETELY as it is hindering me and 100 % inaccurate and have only been met with the rudest customer service I have ever received and nasty comments/conversations. This matter needs to be handled immediately. The account needs to be removed completely and a deletion letter needs to be sent to my email address.
|
| 04/05/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
ON MY FIRST NIGHT AT AN APARTMENT ( XXXXXXXX XXXX XXXX XXXX XXXX, TX ), I WAS BITTEN BY FLEAS BECAUSE THE APARTMENT WAS NOT CLEAN AND THE CARPET WAS NOT REPLACED. AS A RESULT, I HAD TO MOVE TO A HOTEL AND FIND ANOTHER APARTMENT TO STAY IN. I PROVIDED ALL THE NECESSARY DOCUMENTS AND EVIDENCE TO MY BANK, XXXX XXXX, TO REQUEST A REFUND. XXXX XXXX PULLED BACK THE FUND TO ME. HOWEVER, THE PROPERTY OWNER IS NOW HIRING A COLLECTOR TO COLLECT A CHARGE THAT I DO NOT OWE. I HAVE EMAIL COMMUNICATION WITH THE PROPERTY OWNER, WHO HAD AGREED TO REIMBURSE ME FOR EVERYTHING FROM MY ACCOUNT. HOWEVER, THEY ARE NOW TRYING TO COLLECT THE FUNDS FROM ME AGAIN. I CAN PROVIDE ALL THE NECESSARY DOCUMENTS AND EMAIL COMMUNICATION TO DISPUTE THIS CHARGE.IN ADDITION, THE PROPERTY IS TRYING TO COLLECT {$350.00}, BUT I GOT FEEDBACK FROM XXXX, I OWE THEM {$600.00} SHOWED ON THE AMOUNT. I AM WONDERING DOES A DEBT COLLECT CAN INCREASE THE AMOUNT BY WHAT EVER THEY WANT?
|
| 09/21/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
ProCollect is attempting to collect {$1100.00} for a " supposed '' debt from XXXX XXXX XXXX. My husband, XXXX XXXX, and I were both on the lease and on XXXX/XXXX/XXXX we were given a standard travel order to XXXX. We notified the apartment the apartment complex and were told everything was in order when we did the walk through.
I was not aware this was an issue until we had our credit pulled in order to purchase a home and come to find out this is on our report. I sent the transfer duty to the credit bureaus and to Pro-Collect on XXXX/XXXX/XXXX. They never responded to my dispute so on XXXX/XXXX/XXXX I called them and was advised I could only communicate via email to XXXXXXXXXXXX by a XXXX XXXX and a XXXX XXXX.
I contacted XXXX and XXXX advised me they received my documentation however I never received a response from them. They stated they responded on or around XXXX XXXX, XXXX and the evidence I submitted was not " suffecient. ''
|
| 06/28/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
Servicemember |
|
I was contacted by Procollect collection agency about an apartment i rented in 2013. during that time i gave a 45 day notice i would be breaking the lease and paid an % XXXX Re-Letting fee. a couple weeks later the apartment i was renting was rented to another person. a month after that my account was reported to collections even though they stated after the apartment was re-rented the only penalty i would pay was the re-letting fee i had already paid. i have contacted the collection agency XXXX asking for verification of the debt both times they told me the would e-mail it and mail it through the post office. Neither time did i receive any verification of the debt. i sent them proof of my 45 day notice of me breaking the lease and the money i paid for the re-letting fee. They then told me they would subtract the re-letting fee i paid from the principle debt. which they never did. and i still have no verification of this debt.
|
| 09/30/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
Please see document provided from the company ( 3rd party ) handled the debt owed stating the debt was paid in full and I requested a written document to prove this just in case they continued to report this debt unpaid, which is the problem. Company name ProCollect for XXXX XXXX.
ProCollect I n c o r p o r a t e d XXXX XXXX XXXX XXXX, Texas XXXX ( XXXX ) XXXX ( XXXX ) XXXX Office Hours : Mon-Thurs XXXX - XXXX ( XXXX ) Fri XXXX - XXXX ( XXXX ) Sat XXXX - XXXX ( XXXX ) XX/XX/2022 Creditor : LEASE TERM INSURANCE GROUP Office Manager : XXXX Attached letter came from manager with ProCollect who handled XXXX XXXX
*** PAID IN FULL LETTER*** Receipt of this letter acknowledges that the above referenced account is paid in full. This will release you from any further obligation concerning this matter. Any derogatory credit reported by ProCollect , Inc. on this account will be adjusted.
Sincerely, XXXX XXXX Office Manager
|
| 10/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
I been having problems with this company for awhile now back in XXXX while already paying money to this XXXX XXXX sent them a notice about moving to XXXX XXXX to take care of my family that was going through alot at the time I gave them the letter they said ok we will process it a year later in XXXX I get an eviction on my credit which baffled me from this same apartment mind you I informed them already of my intentions to move to XXXX to take care of my family then I went to the XXXX and in XXXX of XXXX it was off my credit report due to them getting my information illegally I also included the lawyer I was talking to at the time that represented them that it wasn't suppose to be an eviction on my credit but then try to say they couldn't do anything about it even though I have been paying on time to these apts. I also attached the supporting documentation that show at XXXX of XXXX it was deleted off my credit report
|
| 08/10/2022 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
I made a phone called on todays XXXX
The person who handled my collections acct was very rude, misbehavior and blaming its my Acct on collections Im trying to let her know Im the victim of theft and not myself was do the collections Shes represented a company Put my name on collections and very seriously..
Im calling because of the victim of fraud Shes still trying to tell me its my own collections Even I said I have a police report shes still denial that police report shes keep reading out the debt of collector..
These business need to understand if I filed a Attorney and asked my damages who have to paid for it Some company turned to used abuse language and fault words but they should be aware about the FACTS not their opinion Putting my name on collections its not true and right I hope everyones should be looking this company Called Procollect collections agency Phone or fax XXXX XXXX XXXX Or email XXXXXXXX XXXX
|
| 03/01/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
Received a phone call from an alleged ( Pro collect ) XXXX or XXXX credit debt collection agency regarding an apartment that was rented, which the operator ( XXXX XXXX and XXXX XXXX ) stated we still owed {$1000.00}, to which we have never received a bill or contact from the Latitude Apartments XXXX XXXX XXXX. XXXX XXXX XXXX XXXX. On XX/XX/XXXX we turned a 60 day notification and asked if we would be able to move out by XX/XX/XXXX, we were told yes they were unable to find our lease, so we proceeded. We turned in the keys and left a clean apartment on XX/XX/XXXX, after that we proceeded to call the apartments on several occasions, to ask if we owed anything we were told no. We proceeded to leave our forward information for any future questions, still not receiving any bill. The collection agency has been a nightmare, very rude staff, and unable to help us resolve this mistake, continually threating to ruin our credit.
|
| 01/24/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
Ms XXXX and I do not have the greatest history! She was very nasty to me when I called in on XX/XX/XXXX. She is rude and incompetent. Her attitude is poor and she does not have quality customer service. I requested a supervisor and she denied me that right! I hung up and called right back and got Ms XXXX who didnt not address nor care about my concerns and she is supposed to be a supervisor. Yesterday I was able to speak and be routed to Ms XXXX who is an absolute pleasure. I will not speak to anyone at this company unless it is Ms XXXX, as Ms XXXX is rude and I told her I no longer wanted her to contact me. However she contacted me this morning and left a voice mail saying IM GOING TO NEED YOU TO CALL ME BACK. That is not how you conduct business nor is that how you ask for a call back. A more professional way to ask would be to say please return my call when you get a chance. Ms XXXX is not ever to contact me again
|
| 03/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
XX/XX/21 - Received notification from ProCollect regarding alleged debt.
XX/XX/21 - Submitted formal written dispute advising alleged debt was incorrect and requested proof of damages to apartment and outstanding debt amount.
XX/XX/21 - Received response from ProCollect that included a Waiver of Reservation and handwritten notes on a Account Statement with no proof of debt.
XX/XX/21 - Responded to ProCollect with pictures and proof of payment as evidence that the alleged debt amount is incorrect and the damages are not accurate.
XX/XX/21 - Without receiving a response to my formal dispute, ProCollect report the incorrect debt amount to the Credit Bureaus.
I responded in writing and sent the responses certified to verify receipt, but still received a negative report to me credit report. I provided proof that three payments were not reflected in the alleged debt amount and pictures showing no damages to the unit.
|
| 07/07/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
Today, XX/XX/XXXX I called a collection agency to make a payment arrangement for my debt. I was told I would have to pay the debt in full. I asked why is that & the agent responded by saying because its been too long. I said well it has been 5 years, but I want to make a arrangement before the account closes. The agent responds, no maam we will continue to update the credit bureaus. I then asked to be with a supervisor. I was told this is not a supervisor matter, why do I want to speak to a supervisor. I explained I did not understand because it has been too long. She refuses & I asked again calmly. The agent started yelling at me, saying she will put in the system she has updated me on the information and told me to have a good day and she hung up on me. Within a few minutes later, I am being called and hung up on from different numbers. I do not appreciate being harassed & yelled at for trying to pay off a debt.
|
| 11/29/2019 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
I can not recall the exact date, but approximately 2 weeks ago I and my wife started receiving calls every day ( including weekends ) about a debt my wife owes. The company claiming to be ProCollect will call me first, before calling my wife ( who allegedly owes ). They will give us a number to call back, and one day my wife decided to call them and try to figure out what this debt is. Once the company had been contacted they were extremely rude, unwilling to cooperate and said that we can not set up a payment plan for the debt. They also said they will only accept using our banking information or overnight a check/money order. Then once we said we MIGHT use the overnight method they went back on their word and said [ ... ] thats not how our system works. And after that my wife continued for a short period and then we said we will contact them at a later point. After that point they continue to repeatedly call us.
|
| 03/05/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
Servicemember |
|
I sent a certified letter to a collection agency by the name of pro collect. I have a Chapter XXXX bankruptcy that I filed back in XX/XX/XXXX and it was discharged on XX/XX/XXXX. That debt was included in that bankruptcy, so I sent Pro Collect a certified letter with a copy of the discharge order from the bankruptcy court. They received the letter on XX/XX/XXXX, but I never got a response. On XX/XX/XXXX at approximately XXXX hours, I called ProCollect and spoke with a Ms. XXXX ( she would not give her first name ). She informed me that the account in question was restricted and I would have to contact a Mr. XXXX ( would not give his first name ) by email only. She gave me his email address. I contacted Mr. XXXX on XX/XX/XXXX at approximately XXXX hours and informed him who I was and of my issue. His only response was, Account number? I sent him the account number at XXXX hours and have yet to receive a response.
|
| 02/18/2016 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
ProCollect, Inc. has been trying to collect on a medical debt that I believed was paid by my employer XXXX in XXXX. I have never been contacted about this debt until late in XXXX by ProCollect. I have had continual communication issues ( they repeatedly call and harass me and have threatened legal action. There have been times I have tried to contact them just to negotiate a payment to get rid of them, they tell me they can not locate my file in their system and can not help me. I just received a letter in XXXX XXXX offering to settle the debt for half the amount ( {$320.00} ), so I made a payment online just to get rid of them, but that payment never went through, and when I called to verify the payment was made, all I received was voicemail. I received an email verification the payment was processed with no information other than the payment amount. Now I am worried I may be a victim of some fraudulent scheme.
|
| 04/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
My complaint is with Procollect. They have falsely added late payments to my credit profile. In good faith, I paid off a debt with them around XXXX. The debit was for a leftover balance for pest control, not rent. The debt holder was XXXX XXXX. Even though the charges were false and I never signed for this debit. I paid to get it off my credit. So I could get an apartment. Pro Collect has violated my rights by adding false late payment history after the fact of I paid them. This has severely hurt my credit. Because of their false reporting, I have been denied a place to live. To say I have a late payment history with them is to say I had a payment plan or a planned scheduled payment date. There was never a plan or payment date in place. This is and was false information added to my report after the fact of paying my debit off. Please help me get these late payments taken off as quickly as possible. Thank you
|
| 03/21/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
I owe a debt from an apartment community after moving from XXXX to XXXX and having to cut my lease early. I left XXXX in XX/XX/2016 and immediately began getting numerous phones calls from this collection agency called ProCollect. I have called asking for a notification of my debt so I can have an account number and pay by making payments, however, this company employees people who are extremely rude, use offensive language, have threatened me if I don't pay the full amount upfront, and don't give me any information yet expect me to give them my credit card and social security number over the phone. I suspect this company practices as a scam or at least dishonestly with their customers. I don't feel safe giving over my financial information to a company who doesn't honor their customers rights. I don't appreciate being yelled at as well as hung up on anytime I try to work something out with these people.
|
| 05/19/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
I tried to talk to the company and the people are rude and disrespectful, advised that this is my son 's debt and that I was told by the company that my check would just add to his income, and asked them multiple times that I wasn't the cosigner and I was told correct. Then when this debt showed up on my credit I called the company and they had been bought by the school that my son was going to for similar tactics with students, my son left maybe XXXX weeks before his roommates and they received money back but they placed this as a credit collection. Again I have even disputed the debt and asked the company for a settlement amount and they advised they had no way to contact the company and I have tried and all numbers are disconnected. I feel this company used this false tactic and lied from the beginning. The company procollect is rude and calls at different times to the point I let it go to my voicemail.
|
| 09/25/2016 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt resulted from identity theft
|
|
Web |
Servicemember |
|
My identity was stolen on or around XXXX XXXX, XXXX. It was used to acquire a loan or furniture from XXXX in the amount of {$4500.00}. I attempted to work with XXXX to make them aware that the account was indeed fraudulent, but they refused my police report because I would not send them a copy of my credit report ( I did not want them to have my personal information in the first place, they are not a trustworthy company and I do not want them to have my personal information ). I then contacted XXXX and gave them the evidence that they asked for ; XXXX then deemed the account fraudulent and removed it from my report as did XXXX and XXXX. Ever since the fraudulent account was opened I have been harassed by XXXX, up until XXXX of XXXX when XXXX sold my account to a collection agency who has now begun to harass me. The collection agency, Procollect Inc, has now added a collections account to my credit report.
|
| 07/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
On XX/XX/2022 and XX/XX/2022 I sent to the Collection Agency PROCOLLECT , INC letters informing them of my series of unfortunate events that had taken place without my knowledge. I had been defrauded and taken advantage of by an unknown assailant and this is what I explained to PROCOLLECT , INC via letters on several different occasions. In these letters I sent to PROCOLLECT , INC I had included laws, dates important to the theft, an FTC Report as well as other explanations to support my claims. After all of my efforts and time spent trying to rectify what has happen to me unlawfully I am still being negated and I feel not taken seriously. I demand the crime I have been victimized by be given the proper consideration. see attachments for proof of claim, proof of Identity, as well as proof of current address on my Drivers License and this will have to suffice because I have no bills or mail at the moment.
|
| 03/16/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Older American, Servicemember |
|
First, I want to disclose that XXXX and XXXX both have removed this collection from my accounts. XXXX completed their investigation and still has it open. The Amount is {$3100.00} to XXXX XXXX XXXX. The final bill includes {$1100.00} charge for Insufficient Notice Penalty. I have 60 days notice as requested and have the letter of notice. I was also charged {$110.00} and {$97.00} for Water. My water bill NEVER exceeded {$35.00} per month. I requested in writing via Certified Letter copies of those water bills, I was not sent them. Nor, was I sent an explanation of the Insufficient Notice Penalty. If this is not resolved, I will file a law suit against XXXX XXXX XXXX and XXXX. I sent XXXX proof of notice and copies of the Certified Letter requesting copies of Water Bills. I honestly do not believe they investigated this. As stated, the other XXXX credit bureaus promptly removed this from my credit report.
|
| 01/19/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
On XX/XX/XXXX I contacted procollect to figire out how much I owed they said I owed {$290.00} bit would settle for {$200.00} if I paid within 24 hours which I agreed and drove to thier business location and made my payment I was told that on the XX/XX/XXXX they would report I had paid in full which they failed to do they they reported I only paid {$200.00} and owed {$95.00} I called them Friday XX/XX/XXXX and immediately asked me to make a payment of {$95.00} which they claim I owed I explained to Mr XXXX what had happend she asked for my email to send me some paperwork stating I don't owe anything which I never received I have proof and receipts to show we settled and that it would be removed from my credit I'm in total shock and disbelief that a business can do this to people who are trying to take care of there owed payments and credit for a company like this to XXXX up my credit just because.
|
| 03/27/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Procollect is a third-party debt collector located in XXXX, Texas. My daughter leased an apartment with XXXX XXXX in XXXX, Texas. While living there, her upstairs neighbors had a water leak that caused damages to my daughter 's apartment. She notified the apartment complex management, and they attempted to fix the damage. The carpet in one of the rooms was soaking wet and the complex attempted to dry it out. After she moved out, the apartment complex stated that she owed them for the cost of the carpet ( {$250.00} ). She denied being the cause of the damage. The apartment complex sold this debt to Procollect. I was the surety on the apartment lease. Since the damage was caused by XXXX XXXX 's negligence, I told Procollect that XXXX XXXX was at fault and we were not responsible for the damage to the carpet. I sent Procollect documentation regarding this. Procollect says that it is a valid debt.
|
| 11/14/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I 've sent multiple letters to this agency about this not being my account. After being advised by identitytheft.gov I 've completed and sent a fraud affidavit via certified mail. I can see they received it but nothing has changed. See supporting documents. even the USPS tracking.
I am a victim of identity theft and noticed a collection from PROCOLLECT. I 've attempted to dispute multiple times, however, no response on their end. Not sure what else to do. The police department told me to contact the federal trade commission which I wrote a formal complaint againstPROCOLLECT in regards to this matter. The FTC also instructed me to complete and theft affidavit through identity theft.gov.
This debt was agreed to be removed by XXXX and pro-collect. It was deleted 4 months ago and then reinserted/re-reported last month on my credit report as a new collection.
Attached is my document. Thank you
|
| 01/12/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I did not know that Pro Collect was in pursuit of a debt collection until I checked my credit report and seen a derogatory remark. This was placed on my credit report XX/XX/XXXX and I noticed the remark on XX/XX/XXXX. They were working with XXXX XXXX XXXX. I went to court with XXXX XXXX on XX/XX/XXXX and believed that the matter was settled there. I called Pro Collect today, XX/XX/XXXX and was asked for my social security number, full name, address, and was told that I owe over {$4000.00} of debt. I did not know of such debt until this month and had not received any prior notification by phone nor mail. The representative informed me that even if I were to pay the amount in full, they will not remove this from my credit report. Additionally, I was informed that they do not have any payment programs and that there is nothing that can be done to help me except for me to pay the amount in full.
|
| 01/03/2024 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
Someone opened a an account with XXXX XXXX. ( ( XXXX ) XXXX XXXX XXXX XXXXXXXX XXXXe XXXX XXXX XXXX Texas XXXX ) Due to non-payment, the account was sent to collections with ProCollect Inc. ( ( XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, Texas XXXX ) I spoke to XXXX XXXX XXXX who was very rude and unprofessional. I explained my situation to her, she even stated that the account was opened under a different name than mine. I asked the steps to fix this issue and a written letter of verification. All she kept repeating was that I needed to send an email to the company with a copy of my police report as well as my state issued ID. At this point I repeated that I would like written verification, and she continued to talk over me, raising her voice, stating I had until XX/XX/2024 to send the email, or the debt would remain on my credit report. After some back and forth XXXX XXXX hung up on me.
|
| 07/11/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I rented an apartment online while I was working out of town, I paid the first month and deposit, but when I went to pick up my keys for my new apt XXXX All XXXX broke lose, they put me in a different apt . unit, I had to wait 3 hours before they gave me another unit, and that unit was NOT move-in ready .... I contacted the office many times and took pictures and sent a letter to XXXX XXXX XXXX, The Corporate Office of the apartment, and the XXXX, the Corporate Office of the apartment never return my call or emails. after 4 weeks of complaining and nothing getting fix I moved out, and a emails was sent to the apt manager... Now looking at my credit report some company name PROCOLLECT , INC Address XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Phone number ( XXXX ) XXXX Is reporting this account on my credit report, without contacting me on the phone or email.
Reporting without my knowledge.
|
| 12/03/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
THE ACCOUNT LISTED IS FRAUDULENT SOMEONE USED MY SOCIAL SECURITY NUMBER AND PHOTO ID TO OPEN THESE FRAUDULENT LEASE IN MY NAME I HAVE CONTACTED THE POLICE DEPARTMENT AND FEDERAL AGENCYS FOR CRIMINAL COMPLAINTS I am writing to request and initiate a formal complaint against XXXX, XXXX and XXXX CRA. On XX/XX/2020, I mailed XXXX, XXXX and XXXX to Block Fraudulent information being reported, accounts for which I am a victim of identity theft. ( ATTACHED ).
They have been unwilling and/or unable to conduct an adequate investigation and/or failed or refused to block usage of these fraudulent accounts being reported. Please contact these agencies and initiate a formal investigation into possible violations of the Fair Credit Reporting Act and/or Fair Debt Collections Practices Act. I will also be contacting the Attorney General and XXXX XXXX XXXX for other possible violations of the law.
|
| 12/07/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Older American |
|
XXXX not owed. My son moved out of an apartment in TN in XX/XX/2022 for several violations under both State and federal law. The landlord was told of his actions on XX/XX/XXXX and filed a HUD complaint. Anything that occurs especially within a 6 month time frame from filing a complaint against a landlord is considered a retaliatory act. Currently we were at 6. Now ProCollect hit my credit without notifying me. I was not given the opportunity to dispute. Now, every day that they have this on my credit report amounts to 1 count of retaliation with damages. Now in addition to the previous 6 they now have around 13 counts. I guess they believe violating the law and peoples Rights is normal practice. I want ProCollect to be added to my sons HUD claim for retaliation and cease and desist any further actions. We also want all of our credit corrected as it was before they took retaliation.
|
| 01/22/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Tried calling the company on XX/XX/21 to go over account was advise that they sent out notice and a settlement offer advise did not receive! Ask to provide information and was advise they will not! And do not have to go over that information! Asked for a higher representative and was advise no! Rep on the line then advice she is a supervisor ( which goes against udapp : miss representation ) then I was placed on hold for at least 5 minutes! Tired to call back and was passed around the company just advise pay your bill! And that they will just advise Im refusing to pay advise the reason for the call is to resolve advise then pay thats how I can resolve bill. Advise Im trying to get an understanding of my account and was advise as long as I understand that the balance is due nothing else is important PAY YOUR BILL no need to talk about anything else and the call was disconnected.
|
| 08/16/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This company is continuing to report a false, erroneous account on my credit reports for years now. I notified this company on several occasions that this was not a correct debt and requested that they contact the original creditor to get the matter sorted. They did not. Instead, they continued to report this information on my credit reports and ignore all of the letters I sent to them. Each month they continue to update this incorrect information on my credit reports.In addition, they are NOT even licensed to collect or conduct business in the state of Connecticut, where I reside, and have resided for over 20 years. Yet they are claiming to be attempting to collect a debt from FL. After reading the thousands and thousands of complaints about this organization, I am not one bit surprised. They need to remove this incorrect information from my credit reports once and for all!!!!
|
| 05/05/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
Discovered debt from ProCollect when it appeared on my credit report. I called them immediately as that was first time I was notified of this. I did not receive any communication to dispute.
I have been working diligently with all 3 credit agencies to get this removed since.
I have also sent them documentation that this debt is clear and provided the letter from the creditor of the {$0.00} balance. It has still not been removed.
All I have heard is that since I did not dispute in their initial letter, it is assumed to be valid. The issue is, I never received said letter, nor any letter since as I have requested they send a copy of what is claimed to have been sent to me initially.
I would expect this to be removed from all 3 credit reporting agencies immediately as it is invalid and I was never given the opportunity to provide this to ProCollect.
Thank you, XXXX XXXX XXXX
|
| 04/18/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This collection agency is falsely reporting debt on my credit file as a result of identity theft. They have refused to cooperate with me and send me proof of my personal information and/or signed agreements. They started reporting negative invalid debt on my credit in XX/XX/2017. They hung up their phone on me when i called to speak with them about it. Agent refused to give me their contact name and was very rude. XXXX and XXXX has investigated this company and removed them but XXXX has asked me to reach out to CFPB. Someone inquired an apartment in my name and i am not responsible for this debt. Please as Procollection Inc in XXXX, Tx to stop reporting negative debt on my file. ProCollect Inc is violating Texas Debt Collection ACt and Consumer Bureau and violation FCRA and my rights.
ProCollect is falsely reoporting {$10.00}, XXXX. I have filed a identity report with FCRA.
|
| 09/06/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
I reached out to this company today, XX/XX/2022, to set up a payment arrangement on my account as I am unable to pay it all at once. I was told by the extremely rude collector that they will not accept a payment for anything less than the balance in full. I tried explaining it but the collector was so rude so I just ended up hanging up. I called back a few hours later and asked for the mailing address so I can mail in payments since they are refusing to schedule the payments for me on the dates that I am able to pay. I was told that if I mail in a payment they will just shred it and not apply it to my account. I have no issues paying, however, I am unable to pay it all at once and this company is not working with me whatsoever. I also asked to speak with a manager multiple times but was refused that option as well. I feel extremely bullied by this company and their practices.
|
| 01/30/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
Ive repeatedly told pro collect that this debt was not mine and that it was fraud. I sent over the needed documents to prove my case but they ( pro collect worker ) told me to just pay the outstanding XXXX $ balance anyway to clear it off my credit report. I refuse to pay something I know I do not owe. The landlord remade the contract stating I worked for an XXXX company and that I did not get out of my lease by using my orders from the military which is false. They also signed my name and put my children information on the false document.
The debt is from XXXX XXXX The date is XX/XX/2016 They refuse to remove from credit report and tried to force me to pay it even with the evidence showing the bill is in fact fraud. I also filed a police report with XXXX XXXX Pd who did the handwriting analysis who determined that the documents presented with my signature is in fact fraud.
|
| 09/05/2023 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, Va XXXX XX/XX/XXXXXXXX Procollect , INC XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX Acct # XXXX To whom it may concern, I recently received a copy of my credit report and found proof that you are illegally reporting inaccurate information about me. The following alleged allegations are not only being listed as OPEN but also having past due amounts of {$240.00}. This is a violation of the FCRA and is in violation of requisite XXXX complaint reporting standards.
According to the fair credit reporting Act I have the right to a completely accurate credit report, and you are required to remove any information this is not true.
Please IMMEDIATELY remove this account from my credit report and send me an updated report showing your compliances with all XXXX reporting standards and this account removed upon completion.
Sincerely, XXXX XXXX
|
| 11/30/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
My XXXX credit report contains a debt from Pro Collect in the amount of {$5800.00}. I have long disputed this account for containing incorrect information. Now they have put the debt on my credit report XXXX with XXXX different opening dates, which is not correct for either. I have attempted to dispute this several times only for my disputes to be completely ignored. I do not believe anyone is actually looking into this to see if it needs to be corrected because they would only have to read my notes and verify the information to see that this account is on my report XXXX since about XXXX of this year. I have called and asked for them to look further to no avail. I am making this complaint in an attempt to get some assistance with this issue, it is not okay for a credit company to further lower my score and continue to harass me by putting erroneous information on my report.
|
| 05/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
We moved into XXXX XXXX XXXX in XX/XX/XXXX as we had sold our house quicker than expected. We closed on our new home on XX/XX/XXXX and moved out of XXXX XXXX on XX/XX/XXXX, at which time we were told by XXXX XXXX that our account was paid in full and had a XXXX balance. A considerably long time after that, we received a letter from Pro collect stating we had been placed in collections, at first they told us we had moved out in XX/XX/XXXX, not XX/XX/XXXX. I repeatedly told them their information was incorrect, but they kept on sending me collection letters, I asked for the information that was provided to them by XXXX XXXX, & it is false. I have tried numerous times to contact pro collect without success and have filed several disputes through experian again without success. I believe the actions of this debt collection company is in breach of the Fair Credit Reporting Act.
|
| 05/23/2017 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
XXXX /2017 : received a bunch of Voicemails during business hours from ProCollect. Was unable to answer due to work hours and did not owe a debt so I had no idea why they were contacting me. XXXX / XXXX / 17 : received a letter at my mothers address in another state saying that I owed a debt. Letter says it was sent in early XXXX but was not post marked or received ( at the wrong address ) until XXXX , which was conveniently close to the 30 day dispute date on the letter. I had only a few days to contact my attorney and dispute the letter after receiving it. XXXX / XXXX / 17 : my attorney sent a certified letter to ProCollect to verify debt and gave them 30 days to respond. XXXX /2017 : ProCollect has not contacted my attorney with proof of debt. XXXX 2017 : Debt in collections appeared on credit report. Attorney never received proof of debt.
|
| 05/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Procollect Incorporated XXXX. XXXX XXXX XXXX, Texas XXXX Amount Due : XXXX Account XXXX Letters sent with Certified mail receipts in which there was no response : XX/XX/XXXX / /XXXX , XXXX , XXXX , asking procollect to produce documents XX/XX/XXXX / /XXXX, XXXX, XXXX, asking procollect to produce documents XX/XX/XXXX //XXXX, XXXX, XXXX, asking procollect to produce documents XX/XX/XXXX /XXXX, XXXX, XXXX , asking procollect to produce documents E-mails and phone calls made to procollect from XX/XX/XXXX to XX/XX/XXXX no response.
E-mail with return receipt to certify that the credit manager read the e-mail, stated that if I don't hear back from you by the end of the business day this debt is considered resolved and null and void.
I gave Procollect two business days and they still do not respond, by virtue of the correspondence they have accepted the terms of the e-mail.
|
| 11/12/2021 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Older American |
|
RESPONSE TO OPEN COMPLAINT # XXXX.
ProCollect lied in their response to CFPB.
Today, XX/XX/2021, they left another voicemail, one more in a long series of phone calls and voicemails. In the voicemail, they stated the following : " This is a personal business alert for XXXX XXXX. If you are not XXXX XXXX, please hang up at this time. This message contains private information and should not be played in a manner which can be heard by others. This call is from ProCollect. This communication is from a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose. Please call XXXX. '' I conducted a search on the company and the phone number and discovered that there are many complaints which have been lodged against it for making fraudulent phone calls, leaving no information other than those similar to the statement above.
|
| 07/12/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
This debt was paid off in XXXX. ProCollect ( the company ) accepted payment for all debts in their offices in XXXX, XXXX. XXXX XXXX received notice from the company on XXXX/XXXX/XXXX that all debts had a XXXX balance and as part of the agreement, the debt would be removed from his credit report ( proof of this email exchange has been sent to the company 22 times, final receipt was by certified mail on XXXX/XXXX/XXXX. ) After collection attempts continued, the CFPB was notified and a case was opened ( XXXX ). The result of the case was XXXX XXXX would no longer be receiving phone calls from the company and the item ( s ) would be removed from his credit report. The items were removed from the report, then subsequently added back to XXXX XXXX ' credit report. ProCollect has violated the Fair Debt Collection Practices Act and with malice has caused due harm to XXXX XXXX.
|
| 05/24/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
On XX/XX/XXXX ... Procollect Inc placed a debt from XXXX XXXX XXXX for {$6700.00}.
XXXX XXXX XXXX # XXXX, XXXX, TX XXXX XXXX.
I have called them repeatedly and requested proof of this debt because I left the apartments in XXXX, the property manger refused to complete a walk through to verify the 2-bedroom apartment was left in great condition. Now in XXXX, the rudest collection agency is harrassing me over a debt I never knew I had. I visited a non profit credit counseling agency to get help with this company and refused to talk to the authorized 3rd party advocate. They are bullying me for this debt that they refuse to verify.
Why do I owe {$6700.00}? Why is this on my credit report and why wont they send me proof? This collection agency does not have a license to do business in the state of TN and Im reaching out because I can't seem to get anywhere with them.
|
| 03/28/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
My former apartment ( XXXX ) management falsely claims I owe rent from XX/XX/2021 ; however my lease ended XX/XX/2021. I have provided proof of my signed lease and email exchanges of the lease end date with XXXX. Furthermore, XXXX claims they sent notices to me about this, but I did not receive anything from them. Procollect, the debt collection agency, will not resolve this issue and they have been rude, uncommunicative and when they first contacted me, did not make clear what this matter was about simply saying it was an urgent business matter. Folks I have spoken with there have been unprofessional and taken a tone with me. No one will actually review my case in a serious way, and if they would, they would drop this false debt claim immediately. I have been trying to resolve this issue over the past 2 months to no avail. This is a grave miscarriage of justice.
|
| 10/10/2023 |
Yes |
- Debt collection
- Rental debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
Servicemember |
|
I will not pay the {$3800.00} you charged for my apartment 's related fee, with excess costs. Please see my email chain. From the beginning of my lease, I have asked to get out of it due to bug issues. These unfair reason charge has caused undue problems with my credit. The email chain sends all of my emails. I also need a copy of my lease to see my fees because there are also unfair fees. I dispute this, and if I don't hear from you by the close of business within three days of the recipe, I will be forced to examine further options.
The collector Procollect repeatedly messages or calls during working hours at work. Procollect is harassing me and constantly calling, leaving messages, and using inappropriate language to tell me to pay my bills. I have attempted to dispute, based on an email from the tenant. I have also tried to settle, and Procollect refused.
|
| 08/28/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I received information from you attempting to collect the above-listed alleged debt. Your initial communication to me of the alleged-debt was within 30 days ago. Please be further advised, I dispute the validity of the alleged debt in its entirety. Further I request verification of the alleged debt, including, the name and address of the original creditor, along with a copy of a signed contract with the creditor.Additionally any attempts to harm my credit history and rating by updating or changing dates after you have been informed that the debt is expired, is a direct violation of the FDCPA. Any abuse to my credit rating on your part will be met with all recourse available to me by the law.
You are illegally attempting to collect an alleged debt and money that I do not owe. As per the law, cease and desist all collection activity, including credit reporting.
|
| 12/18/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Hello -- I received a notice from Pro Collect Incorporated that I had a debt to pay from a former rental unit. I contacted them twice. On first communication I was told that I could no longer dispute the debt. I called again, and paid the debt. I was told that I would receive a receipt of payment no later than XXXX hours after the payment was cleared. I called again this Monday, XX/XX/2023 after not receiving a receipt. The representative said that the payment had cleared, and that I should expect an emailed receipt shortly. My last phone call, the agent was verbally violent, unnecessarily rough, and lied repeatedly about needing more identifying information. To add, I have yet to receive the receipt of payment. This collection agency is overtly unscrupulous and unethical. They should not be allowed to operate outside of the legal confines of debt collecting.
|
| 10/18/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I moved out of this complex in XXXX of 2022. Once I moved out, I wasn't sent any final invoice, nothing showing my deposit being applied, or remaining balance. Several months later I pull my credit report and its reporting as a collection account. I've contacted the property and due to property management being change, they have no records available and also informed me they've received several of the same type of complaints from other tenants who have moved out. No one has contacted me regarding this account as well as why this hasn't been addressed. It's stating some company that goes by Pro Collect owns the account, I've never received anything from anyone regarding this account. I've tried communicating with the credit agencies for several months and they have not sent me anything either informing me of the invoice and how the entire account was verified.
|
| 05/23/2017 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
XXXX 2017 : received a bunch of Voicemails during business hours from XXXX . Was unable to answer due to work hours and did not owe a debt so I had no idea why they were contacting me. XXXX / XXXX / 17 : received a letter at my mothers address in another state saying that I owed a debt. Letter says it was sent in early XXXX but was not post marked or received ( at the wrong address ) until XXXX , which was conveniently close to the 30 day dispute date on the letter. I had only a few days to contact my attorney and dispute the letter after receiving it. XXXX / XXXX / 17 : my attorney sent a certified letter to XXXX to verify debt and gave them 30 days to respond. XXXX /2017 : XXXX has not contacted my attorney with proof of debt. XXXX /2017 : Debt in collections appeared on credit report. Attorney never received proof of debt.
|
| 05/06/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
They have reported the wrong information from the beginning. They had the wrong amount reported. I went directly to the apartment complex that the debt was owed to and paid them the correct amount. On XXXX XXXX I sent them a copy of the letter showing the debt was paid. They contacted me XXXX XXXX saying I was responsible for paying by the end of the month. Once I explained everything XXXX XXXX stated she saw where the information was received and they will verify its validity. At this point I had already filled a complaint on the XXXX. XXXX XXXX comes back and tells me no record of the information was received after I told her it was sent to a XXXX XXXX. I forward the email to her and magically they received it. There has still been nothing done. I want this resolved. It is getting extremely annoying that it has taken over a month for something to be done.
|
| 02/16/2018 |
Yes |
- Debt collection
- Medical debt
|
- Took or threatened to take negative or legal action
- Collected or attempted to collect exempt funds
|
|
Web |
|
|
Pro Collect Inc. in XXXX Tx representative threatened to reage 7plus years debit after it has already been completely removed from all 3 credit bureaus only one amount was on there from them which was {$550.00} now they are adding 4 more years are ( XX/XX/XXXX, XX/XX/XXXX,XX/XX/XXXX, XX/XX/XXXX ) all from the past. I received an invoice of {$400.00} which is not on my credit report but they are putting it back it's been over 10yrs for this one. I spoke with the representative on XX/XX/XXXX around XXXX @ XXXX a female she only seen this one but we got disconnected and so I called back in a male answered XXXX at XXXX and told me he see the one 's in the past that need to be paid and if I don't they'll place them all back on my credit report. I advice him that they've been off for years now and he stated it's Texas they can be put back on for up to 10years.
|
| 11/01/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. Apartment unit XXXX is uninhabitable stairway build too steep unable to come down or up, handrails were the wrong height and depth. XXXX is considered uninhabitable when they are dangerous, steep steps and handrails were wrong height and depth. Apartment unit infested with roaches and mice scattered all over the ceiling, walls, kitchen refrigerator, oven, and etc. It's not safe for me to live in these conditions, and wrote several email to Apartment complex manager of the roach and mice infestation and stairway and handrail build incorrect to height and depth. They never did implied to correct the issues. After my XXXX I moved to a different Apartment Complex with XXXX accommodations and healthier for my health and rehabilitation.
|
| 09/10/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
In XX/XX/2021 I moved out of XXXX XXXX ' XXXX XXXX XXXX. In XXXX I received their Move Out fees, for {$1800.00}, which I promptly paid with a Cashier 's Check From XXXX XXXX XXXX XXXX. On XX/XX/XXXX the cashier 's check cleared through the bank utilized by XXXX XXXX XXXX.
In XX/XX/2021 I received a letter from Pro-Collect stating that I owed {$1800.00} to XXXX XXXX XXXX. I informed them on XXXX XX/XX/2021 that the Debt was not valid, That I had filled for Chapter XXXX Bankruptcy and to contact my attorney, and as courtesy I provided them a copy of the trace provided to me by XXXX XXXX XXXX XXXX to the email listed on their website XXXX along with the account information.
On XXXX XX/XX/2021 I received a notification that pro-collect " flagged my account as collections. '' I logged into XXXX XXXX to verify they had done so with other credit agencies.
|
| 04/22/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
XXXX XXXX XXXX ( XXXX XXXX XXXX ) falsely put a late fee on me a month after I moved out and my lease had ended and was paid up and sold the debt to pro collection Inc which caused a delinquent on my credit and me to lose XXXX points damaging my score. Pro collection Inc requested proof in which I sent in as well as the XXXX XXXX because in their words they lost track of all information when the property manager resigned.i have sent in proof that I moved out a week early and turned in keys I've sent proof of my new lease start date light bills last rent payment receipt for XXXX XXXX and so on both companies keep assuring me that they are going to fix it yet Pro collections keeps leaving voice mails on my phone from the number provided even though it's not the company number. Pro collection number is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX is XXXX
|
| 10/16/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XXXX XXXX is saying I owe him {$10000.00} in back rent from XX/XX/XXXX to XX/XX/XXXX for a property that he lost due to false leasing and the property has been on the News from him getting money from XXXX and not using it to fix up the property since Storm Ida which took place XX/XX/XXXX. The property has been placed as blighted and is marked as unlivable. How do I owe him rent for a place that's unlivable and is a blighted.
XXXX XXXX XXXX was on the XXXX XXXX XX/XX/XXXX and when I contacted the credit agent he went through that's the same day he filed with them. Not to mention ALL his proptery is in XXXX XXXX Louisiana and he got his credit agents called ProCollect out of XXXX Texas where they don't know anything about him or what he's been labeled as in the state of Louisiana, '' Slum XXXX. '' He has abused his authority on many people not just me.
|
| 04/15/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have a collection agency named Pro-Collect in XXXX, that has posted a debt on my credit all three bureaus for an old apt complext XXXX XXXX XXXX XXXX XXXX.
This debit is false, XXXX XXXX XXXX XXXX got mad because I wouldn't renew my lease after almost 3 years. After my lease was up, I did month to month for two months and then left.
They even signed out the keys and all, then waited almost a year later with a {$1700.00}, claiming I didn't give notice. Even though I did before the lease was up and before I even did the month to month.
They even kept my {$500.00} deposit and claimed the {$1700.00} is for two more months of rent, that I wasn't even living there. I had been gone almost a year.
I moved out the last day of XXXX 2017 and they still charged me rent for XXXX and XXXX 2017. Even though I wasn't under a lease and had already been gone.
|
| 10/04/2023 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
My son rented an apartment at XXXX XXXXXXXX in XXXX XXXX TX. He paid all of the rent but there were damages that he disputed of {$300.00}. Procollect open a collection on XX/XX/XXXX. It was paid on XX/XX/XXXX. My son received the notification about the damages and possibly about the collection BUT I as the cosigner Never received notification until after this was showing up on my credit report. I paid the amount due as soon as I was aware of it. I have asked for proof that I was notified and it has not been provided. I have asked that this be removed from my credit report because I was not notified but Procollect has refused to remove this collection. I have called them multiple times. I have disputed this with the credit agencies but nothing has been resolved.
The reporting company is...
Procollect Inc XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX
|
| 06/18/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
Servicemember |
|
On XX/XX/XXXX I received my first bill From Pro Collect saying I owed XXXX. I received another bill on XX/XX/XXXX with a due bal. of XXXX. I started making payments, of XXXX a month regularly, Pro Collect continued to call harassing me saying I refused to pay my debt which is not true. On XX/XX/XXXX I received another statement saying I owed XXXX. I continued to pay the XXXX. I called them in XX/XX/XXXX and asked what the pay off was and was told XXXX which I paid on XX/XX/XXXX. On XX/XX/XXXX I faxed them the documentation that I had paid them in full. Today XX/XX/XXXX I received a call and letter say I still owe XXXX. I told them I have documentation that I have paid them in full and they say I still owe. When I requested a full accounting of all payment they said they don't do will not do that. I have money order receipts totaling XXXX paid to them
|
| 10/16/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
My partner and I have both contacted Pro Collect in amount of {$470.00} located at XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX attempting to Collect for XXXX Apartments. We left our unit clean and got an excellent report from XXXX XXXX. They kept our deposit for a stain on the 5 year old bedroom carpet. Within 30 days of move out we contacted the rental office and they had no video or physical sample of carpet replacement so we disputed the original deposit not being refunded. The debt was placed to a first agency and disputed and now another agency. We reported Pro Collect to Attorney General of Iowa and Pro Collect failed to respond to then timely. In addition Pro Collect is not licensed to conduct business in Iowa We dispute this debt and the collection of such. Please advise us of legal recourse we have to litigate and remove from our credit reports.
|
| 08/16/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Several weeks ago I sent a request to have an alledged debt validated that is appearing on my credit reoorts. I have made several attempts for proof of debt but I have recieved nothing in written. I do believe ProCollect Inc is inaccurately reporting on my credit report and they are stalling. Here is the last response I have recieved on XX/XX/2017 '' The debt is updated as a disputed debt. The proof of debt has been sent to the consumer to validate the debt. ProCollect is licensed to collect in the State of Texas. The consumer can contact our office at toll free XXXX my extension is XXXX ( XXXX XXXX ) to get this matter resolved Thank you for your time and patience in this matter. '' I have yet to recieve another in writing. This is not the 1st time I have asked for proof of debt. By law this company is breaking several laws according to the FCRA.
|
| 04/10/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
On XX/XX/XXXX, I received a notice from ProCollect stating that they were contacting me about an alleged debt that I had with XXXX. I immediately responded to the notice in writing, officially contesting that I had a balance owed to this community. I also requested the following items from ProCollect to verify the alleged debt : A copy of the original lease, signed by me, a copy of the entire pay history of the account, and also a detailed explanation of the charges that constitute the {$1400.00} alleged debt they are trying to collect. I did not receive any response from ProCollect with the requested documents. Today, I noticed that ProCollect has placed this item on my credit report. By placing this account on my credit report without verifying the debt ( as requested ), they are violating my rights under the Fair Debt Collection Practices Act.
|
| 01/17/2024 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I, XXXX XXXX called them twice in the past year. I noticed a negative mark on my credit, not knowing why because I just turned XXXX. I called the collection agency Procollect INC they said that theyve been sending letters and calling me to collect this debt. Which I never got, I didnt even have a phone nor my own address because I was a XXXX I mentioned that I disputed with them many of times for the account with the original creditor being made while a XXXX I sent an email to who Procollect INC told me with a copy of my birth certificate for proof of my age to Procollect INC. No one ever got back to me. Procollect INC also told me to try and contact the original creditor XXXX XXXX. I called the original creditor XXXX XXXX. They needed information like the account number and the number used to make the utility account. I didnt have any of that.
|
| 05/12/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American |
|
Lived at the XXXX of XXXX XXXX. I moved due the company failure to correct the mold in the apartment and Smoking neighbor in a non-smoking building. Explained that I had upper respiratory problems that can become a matter of life or death. Reported XX/XX/XXXX, air conditioner was replacing not the carpet. The smoking was never address. I informed XXXX of problem and gave a notice on XX/XX/XXXX that I was moving. Received a letter and calls from Pro-Collect of XXXX. Spoke with XXXX and Mangement company about the problem with pictures and letter from physician. The company never contacted me after receiving information and letter from my lawyer.
Procollect did not remove it from my credit report. I have not heard from them since XX/XX/XXXX. Requested it be removed from my credit report. They appeared to try and hijack me for money I do not owe,
|
| 05/20/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Older American |
|
The company, ProCollect Incorporated, located in XXXX, TX sent a piece of mail to my home dated XX/XX/2022 stating that I owe {$3000.00} to the account # XXXX with the customer # XXXX. The letter states that the creditor was " XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. '' They have asked me to make a payment arrangement as soon as possible with the agency, abbreviated as PCI, or to pay to the Leasing agency. It was signed by a XXXX XXXX from PCI.
I have contacted the company to dispute the charge, explaining that this was fraudulently charged and they are adamant that my personal information on file is correct and that the debt is owed regardless. I have since frozen my credit with the three major bureaus and changed my accounts as I am able.
Please help me resolve this issue as it is very distressing and damaging.
Thank you, XXXX XXXX.
|
| 05/31/2019 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
Pro Collect. Their phone number is ( XXXX ) XXXX-XXXX. They have bought the bad debt for someone that has my name. This person that shares my name from Texas owed money to an apartment complex. I've never lived in Texas, the information they have does not match mine except my name. I'm easy to find since I'm a responsible human being. This company wants me to prove that I'm not the person they are looking for by providing my drivers license info and social security number. Because of identity theft, etc. I'm not about to provide this information to some random company that keeps calling me just because they are telling me that they are legit. I've told them they have the wrong person, I've told them I'm not going to pay the debt for this other person who has my same name, but they refuse to stop calling me and harassing me about the money owed.
|
| 06/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
XXXXXXXX XXXX XXXX- amount {$4700.00}. I was XXXX XXXX and was put on reassignment and submitted my XXXX order to the leasing office and they still gave me a balance of my remaining lease. XXXX XXXX XXXX XXXX XXXX {$3900.00} I was XXXX XXXX and was put on reassignment to deploy and submitted my orders to the leasing office and they still gave me a balance of my remaining lease. XXXX XXXX XXXX XXXX receive the property and reported it to collections with a balance of {$4100.00} which I was told, all was needed was to collect the property. Ive been reaching out since XXXX for theie actions to be corrected and no response.
All companies did not honor my military orders and have been harassing me to pay a balance that is not legal. Since then, date have been updated on those XXXX accounts which I have reach out to them multiple times to dispute.
|
| 04/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit reporting act, These Companies below have violated my Federally Protected Consumer rights to privacy and my rights to confidentiality, under the 15USC and 1681and1681sec 602 and 604. 15usc 1681 sec 602 A States, I have the right to privacy. 15usc 1681 sec 604A sec 2 also states a consumer reporting agency, can not furnish accounts without my written Instructions. 15usc 1681c sec A ( 5 ) no consumer reporting agency may make any consumer reports containing any of the following items of information or any information, other than records of convictions of crime with Antedates. The report more than 7 years.15usc 1681. If a person knows or have congressional reasonable cause to believe that the information is inaccurate.
1.XXXX XXXX XXXX & XXXX 2XXXX, XXXX & XXXX ( XXXX XXXX NO ACCOUNT NUMBER 3.XXXX XXXXXXXX XXXX
|
| 11/20/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
In the months of XXXX, and XXXX in the year of 2020 I've sent XXXX two rounds of dispute letters stating that information that is displaying on my credit profile is not accurate and fraudulent information that I did not authorize. Each time of request they have sent me false results stating that the information disputed was not on my credit profile which is impossible to be true because I discovered the information of the accounts I did not recognize on there website XXXX. I have provided all documentation to them with proper verification so there is no reason the disputes have not been granted to be deleted. I stated that I was not able to verify any information pertaining the fraudulent accounts displayed on report because I am clueless to them with me not being the individual to open them. I am looking for issue to be resolved immediately.
|
| 09/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Reached out to original creditor regarding item found on my credit report. Creditor disclosed that she could not talk to me regarding anything because the account was not in their office. Contacted ProCollect collection agency. Asked agency for validation of debt due to it not being my debt. Agency declined to send me written debt validation letter. Agency then told me to contact original creditor for validation of debt. Once I disclosed that I had already contacted original creditor and that they would not talk with me, ProCollect then agreed that it was only to be handled by their office ( ProCollect ). I proceeded to ask for validation of debt and the agent told me that it had already been sent out and proceeded to end the call interaction. I have not received any communication from then and I have been disputing this account for years now.
|
| 08/06/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Apartment complex was listed XX/XX/2022 on my credit report for a little over XXXX XXXX dollars. I spoke with the complex manager she said she could not provide me with information & that she became manager a a little over a month ago & that she couldnt give any info. On my credit report the leased was from XX/XX/2022 til XX/XX/2022. Same day I received a call bk from the property manager before the one I spoke to, she said the tenant who lived there was evicted i ask her did she meet with the tenant at any point to describe the tenant or any supporting evidence or copies ect. Wit whom she signed the lease agreement wit? She responded with had no identification, social, check stubs, that was given to her & that everything was done online. The person also connected utilities over the phone & sent a connection verification letter through email.
|
| 06/17/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
The summer of XXXX, I graduated and decided to look for some apartments or dorms with my friends for college. We went to XXXX XXXX Apartments in XXXX, Texas and were excited about how the property was and the staff. XXXX of the employees asked if we decided on if we wanted yo stay there, but we had told him we had to wait to talk it over with our parents. The next day, we went back and we told him that we still wasnt sure yet, but he insisted that we sign some papers to, in his words, keep our rooms secured. We signed them NOT knowing it was a lease agreement after we told him that we cant sign anything important until we talk to our parents. The next morning my friends mom called and told us that we signed a lease and after that I called them multiple times to try to see if they can change it. I never officially moved in or anything at all.
|
| 12/06/2019 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
On several occasions within contacting the company to arrange payment for my debt, they were intimidating and refused to allow me to make arrangements to pay off my debt.
In my most recent contact on XX/XX/2019 to make attempts to pay the debt, the rep told me that I had to pay what was owed now, denying my rights as a consumer without offering options to assist.
Several times they used scare tactics in order to get me to pay the debt in full, using if and then statements.
I also wrote a formal complaint to the company about their practices where I shared my concerns of their behaviors and refusal to let me make arrangements to help me pay off the debt. This communication was not responded to.
At this juncture, they are also not allowing me to pay reasonably. This is prohibiting me from my rights as a consumer and I am not protected.
|
| 03/10/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
This complaint is against ProCollect. I received a settlement offer in the mail dated XXXX XXXX for the amount of {$320.00}. The settlement was to be paid before XX/XX/2022 and the debt would be deleted from my credit. I made 2 payment online as agreed {$200.00} XX/XX/2022 and {$120.00} XX/XX/2022. Ive called the company to check on the status of the debt being removed from my credit several times, but unable to speak to the only person XXXX XXXX who could access my account. The representative informed me that it would take at least 30 days from the last payment of XX/XX/2022. Ive sent emails to XXXX XXXX, but have not received a response as of yet. Ive disputed this debt several times, but it remains on my credit report. ProCollect has not kept their agreement to delete this account from my credit, if the agreed settlement amount was paid.
|
| 01/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
This company has reported this debt on my report report as being owed and that is inaccurate. I do not have a signed contract with this company nor an agreement stating i owe this account or company. I have attempted to contact this company on many occasions with no resolution. I have also submitted disputes to all XXXX credit bureaus for them to validate this debt and to provide the written and signed contracts for this company reporting the debt as well as verifying and validating the amount owed and the accuracy of this reporting. They are not disputing this with the company nor providing the requested documentation. This still has not been removed from my credit reports which has caused me to be denied for credit and I have advised them of the FCRA laws and requested these be removed. Please request for this to be removed asap. Thanks
|
| 10/24/2020 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Contacted you instead of your attorney
|
|
Web |
|
|
In XXXX of XXXX I told ProCollect to Only discuss a debt I allegedly owe with my attorney after they dinged my credit without ever sending me a letter saying I owed the debt or verification of the debt.
On XX/XX/2019, one of their employees called me and harassed me about this debt. I told him I had already in writing asked the company to only speak to my attorney. He hung up on me.
On XX/XX/XXXX, I wrote ProCollect and told them that their employee broke the law and contacted me instead of my attorney.
Today, ProCollect reported on my credit report that I had a LATE PAYMENT on this debt. This is a collection debt, I did not open an account with ProCollect and they still have not sent me evidence of this debt.
Not only did they contact me instead of my attorney, now they falsely reported this alleged debt as having a late payment!
|
| 05/28/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
This is an illegal debt collection in violation of the Fair Debt Collection Practices Act ( FDCPA ).
This unlawful claim should be removed from my credit immediately, as Procollect , Inc. and XXXX XXXX XXXX APARTMENTS are involved in illegal credit reporting. Procollect, Inc. and XXXX XXXX XXXX APARTMENTS have no legal authority to ruin my credit reporting and implement unfair, deceptive, and abusive acts.
Under the FCRA, Procollect, Inc. and XXXX XXXX XXXX APARTMENTS are liable for statutory damages, actual damages for injuries I suffered as a result, emotional damages for stress or physical ailments caused by this ordeal and punitive damages for these unlawful actions.
Procollect, Inc. has repeatedly harassed me.The FDCPA prohibits debt collectors from contacting debtors at inconvenient or unusual places. ( 15 U.S. Code 1692c ).
|
| 12/30/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I discovered this collection item in my credit report in XXXX 2015. I contacted ProCollect in writing to request validation. Their response was to send me a computer screen shot of a move-out summary for an apartment complex that did not contain enough information for me to determine if I am responsible for this alleged debt. I do n't recognize any of the information. In XXXX 2015 I again requested, in writing, additional information. I did not receive any response. I have requested for the credit bureaus to investigate this item as I still do not believe I am responsible. ProCollect continues to verify the information as accurate to the credit bureaus without having provided validation to me. I again contacted ProCollect, in writing, in XXXX 2015 demanding validation be provided to me. I still have not received any response whatsoever.
|
| 07/01/2018 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
|
|
Web |
|
|
I contacted ProCollect about a month ago and requested they stop calling my mobile phone and to contact me via postal service. I still receive calls and voicemails from ProCollect.
Also, I sent the them information and requesting a copy of a contract showing my signature that I owe ProCollect {$530.00}. I advised in the letter I sent that I do not owe ProCollect and never went into business with them. I requested they delete all information on my XXXX, XXXX, XXXX credit report because I never signed a contract with them and they are reporting inaccurately.
They did not delete the information and they did not show me a signature from myself showing I owe ProCollect.
However, that ProCollect sent me paperwork sent to them by the company that paid them for my account information.
I attempted to resolve this issue, but not successful.
|
| 03/25/2017 |
Yes |
|
- Improper use of my credit report
- Report improperly shared by CRC
|
|
Web |
|
|
Company : ProCollect Pro-Collect purchased my account from XXXX ; however, XXXX falsely reported my account as XXXX ( XXXX ) accounts, not XXXX ( XXXX ). Original account has a closed status.
XXXX XXXX XXXX, Customer Service Rep at ProCollect, verbally told me over the phone that the account was duplicated. ( XXXX contact information at ProCollect : XXXX phone XXXX ext. XXXX ). XXXX XXXX also told me that once I make settlement payment, the account AND duplicate would be deleted from my credit bureau records.
XXXX account was deleted from XXXX ; however, the other XXXX major Credit Bureaus : XXXX and XXXX, still reflect an outstanding balance.
Double reporting the same debt is in violation of my rights per the FCRA.
I want the ProCollect items pertaining to the XXXX account deleted. This debt has been met and satisfied per the FCRA
|
| 03/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Procollect is still reporting negatively on my credit report, and the balance was paid in full. I was in constant contact with XXXX Apartments and their regional management staff. Due to a car accident, I had payment arrangements set up with their regional XXXX. When I made the payment, I was told that it would not reflect negatively on my credit report, and it is still showing negative. Procollect somehow became involved, and Procollect did not do their due diligence to investigate the facts of the issue. XXXX is reporting the account is still open, and it is not. It is an apartment that I no longer live in and a company that is no longer in existence yet ; my credit profile is reporting negatively? The account shows paid in full but categorized as a charge-off, and it was not. I need this account to be removed from my credit report.
|
| 12/07/2017 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I 've been going back and forward with this company about this debt not belonging to me. They have started to contact me by phone, attempting to collect a debt not owed. After speaking with an attorney, I decided to see if this company is licensed to collect debt in Louisiana, but it turns out that this company 's status is " inactive '' in Louisiana. Louisiana requires a license to collect debt. Therefore, they should n't be attempting to collect a debt from me. This company is harassing me about a debt that I do not owe them. I ask that this company do not contact me anymore and REMOVE themselves from my credit reports. If this company can not provide me their license to collect debt in Louisiana or an agreement with my signature stating that I agreed to pay them and not another company then they should REMOVE this debt immediately.
|
| 07/09/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
This complaint is in regards to Pro-collect Inc using illegal practices to collect debt. I moved out of student housing during the Summer of 2019. When I moved into my new student housing I received a letter from my previous housing I was told that they would refund me {$340.00} from my security deposit and that I would receive a check within 90 days. 90 days past and I received no letter and I called the property and they told me they were under different management. Years later I am looking for an apartment and I was informed that I had a collections and I never received any notice from the agency nor the apartment complex. The complex was able to mail me my letter indicated the amount I was owed, so they knew my address and the collection agency should not have had an issue mailing it to me, being that my new address was on file.
|
| 10/20/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
On XX/XX/XXXX. I was notified by XXXX of a collection item from Procollect , Inc for {$450.00} for a Utility Bill out of XXXX TX. This item does not belong to me, and I never lived in Texas. I begin to reach out to this company to have this item disputed and removed from my credit report, because it is fraudulent, but this company has been nothing but rude and disrespectful to me. I have tried contacting them numerous time and no one will help. They even tried to make me pay this debt when I explained multiply times it did not belong to me. Since then, I have started the Dispute process with XXXX and other Credit Bureaus as well filed a police report. This company address is XXXX XXXX XXXX XXXX XXXX, XXXX TX XXXX. Phone Number XXXX. Please help me with the matter, so others won't have to experience this terrible treatment as well.
|
| 12/21/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
First off, Pro-Collect used my application supplied to the apartment complex to call my dad ( in XXXX ), which they are not allowed to do. They advised him of my debt and called him so many times he had to block their number. Mind you, he was not co-applicant, he was just listed as a reference. Second, I called to pay my debt and the representatives are rude, disrespectful and condescending. Never in my life have I dealt with people who so unwilling to help. After the fifth phone call I finally was able to speak with a supervisor who was unwilling to remove my debt off my credit report as requested, which I do understand is a courtesy, but I paid my balance in full. When I asked why she said because I said so and that she was hanging up on me. Their tactics and representatives are awful and they should never be allowed to operate.
|
| 09/13/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Servicemember |
|
Dear Sir, My wife and I rented an apartment in XXXX, Texas, which was taken over by new management shortly before we vacated. Under the terms of the contract ( which I no longer have a copy of but requested from the collection agency, who refused to supply it, though admitting they have a copy ), charged us {$510.00} for vacating, including keeping our deposit.
We left the premises as our contract had expired. I gave one month 's notice, though they asked for two months and refused to check the apartment before we left. We left it in good condition, took everything out, and gave the key to a trusted neighbor.
I have filed chapter XXXX, but it is affecting my wife 's credit report.
Their methods are totally illegal. As I understand, Texas law allows tenants to vacate at the end of their contract without any problems, nor notice.
|
| 06/13/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
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While trying to take out a loan to finish my last semester of school I was denied because of a fraudulent account opened in my name. I've sent multiple letters to this agency about this not being my account. I even contacted the apartment complex and they couldnt find an account that was associated with my name. I've completed and sent a fraud affidavit via certified mail. I see they received it, but nothing has changed. I also faxed and sent a police report and provide proof of residence. My complaint is against PRO COLLECT. My information was used to obtain an apartment, 3 credit cards with CLs of {$300.00}, {$5000.00}, and {$5000.00}, cable service, and a cell phone. I am a victim of identity theft and I placed a fraud lock with ALL CBs. I've completed the proper steps. Notified the creditors and also obtained a police report.
|
| 03/15/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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|
Web |
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To whom it may concern I have a collection account on my file from a collection agency named Pro Collect Inc. the accounts are as follows : Pro Collect Inc.
Please be advised that I am disputing these collections due to the fact that Pro Collect Inc. XXXX XXXX XXXX XXXX XXXX, TX XXXX does not currently have a valid license in Louisiana to collect on debts. This information is stating that their license is currently Inactive according to State of Louisiana secretary of State. I am requesting that you investigate this matter and delete this account from my credit file immediately or provide me with physical proof that pro Collect Inc. are licensed to collect debts in Louisiana. Your immediate response will be greatly appreciated. I Have attached proof that Pro Collect Inc. is not bonded and or Active to collect debt in Louisiana.
|
| 05/15/2017 |
Yes |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
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ProCollect wa s enlisted to collect on a debt from XXXX XXXX XXXX XXXX - the initial bill from the service provider was never received. ProCollect sent several requests for payment during our Ch. XXXX bankruptcy, which was successfully discharged in XXXX 2014 . Since that time, ProCollect has placed the invalid debt on my credit profile several times. I have requested ProCollect to provide the original invoice from the service provider. To date, they have not responded. Instead, they again added the debt to my credit profile, without providing the proof of validation. I received a phone call from someone in their office who was rude, argumentative, and ignorant. I do not appreciate harassing phone calls. Debt validation is standard practice for firms operating with integrity. ProCollect is not one of those firms.
|
| 12/15/2019 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I moved into my apartment on XX/XX/XXXX, stayed my full lease length of 12mo, with all on time rent payments. Moved out on XX/XX/XXXX, was told i would be receiving the security deposit within 30 days after moving out. When the end of XXXX/ beginning of XXXX came around and never received it, i called multiple times weekly to inquire, with no answer. After getting an answer mid-XXXX was told that i owe them money, and that i wouldn't be receiving it. When asked for proof of this was denied/they couldn't provide it. Further investigation showed that the collection was put in on XX/XX/XXXX, which was approximately a month after i moved out and from the time I moved out, to the time i discovered the collection in XXXX, was not once contacted in any form about the debt they felt i owed them or any type of proof to show that i did.
|
| 03/28/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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|
Web |
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|
I am a victim of identity theft. The information listed below, which appears on my credit report, is the result of identity theft. PROCOLLECT IN THE AMOUNT OF {$3900.00} ALL THESE CHARGES ARE A RESULT OF IDENTITY THEFT AND SHOULD BE REMOVED FROM MY CREDIT FILE IMMEDIATELY. I HAVE NEVER DONE BUSINESS WITH NONE OF THE ABOVE ACCOUNTS AND THEY HAVE NO CONTRACTS BEARING MY SIGNATURE. I HAVE INFORMED XXXX XXXX AND XXXX MORE THAN ONCE THAN THIS ACCOUNT DO NOT BELONG TO ME AND ARE A RESULT OF IDENTITY THEFT PLEASE REMOVE. I HAVE CONTACTED PROCOLLECT ON NUMEROUS OCCASIONS THEY HAVE NO CONTRACTS NO PROOF AND FAIL TO PROVIDE THE LEGAL BINDING DOCUMENTS BEARING MY SIGNATURE. THIS IS A FRAUD ACCOUNT. I DID NOT MAKE AN BUSINESS TRANSACTION WITH THIS COMPANY OR WHOMEVER THEY REPRESENT. I WILL BE FORCED TO SUE IF NOT REMOVED IMMEDIATELY.
|
| 04/05/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I am not understanding what was it that was change? I received a notification results from the credit bureaus regarding the dispute with PRO COLLECT Inc and I do not see any changes. They states that changes have been made. What changes? I have not received any document stating the DATE OF DELINQUENCY as I have requested. I under stand the this account was received on XX/XX/2016, but THE DATE OF DELINQUENCY. The date this account was pronounce delinquent. The first to 3 months that no payments was made. It is very different from the date that you received the account. I need documents were this is staten the DATE OF DELINQUENCY. Attached is the date they are reporting to the credit bureau been the date of delinquency which does not match to what XXXX TX stated when speaking to them. Please send this information. Thank you.
|
| 04/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
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I mailed a letter to the credit bureaus on XX/XX/2021 asking them to validate suspicious accounts i noticed on my credit report due to my identity being compromised. They have failed to even investigate or send me correspondence back indicating they did an investigation and what the out come was. I have no knowledge of these accounts XXXX XXXX XXXX XXXX XXXX ( Original Creditor : XXXX XXXX ) XXXX ... XXXX ( Original Creditor : XXXX XXXX XXXX ) XXXX ... PRO COLLECT ( Original Creditor : XXXX XXXX XXXX XXXX ) XXXX that listed on my credit report. Further more, this account can not be 100 % accurate as there are open dates they have listed on my credit report varies between the 3 bureaus. How can one account be opened on different days? I want there alleged accounts in question to be removed from my credit report immediately.
|
| 08/17/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
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My son lived at an XXXX XXXX called The XXXX XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX. There was a fee post move out. I did not receive the emails and a notice was never sent to my home. When they finally contacted me with the second collection notice XX/XX/XXXX, I sent a check to them per the instructions in the email ( attached document ). The check was cashed ( attached ) in XX/XX/XXXX. On XX/XX/XXXX I received a call from the collection agency in which I told them that I paid the bill directly to XXXX XXXX per instructions in the email. I also provided them a copy of the email instructions from XXXX XXXXXXXX along with a copy of the cashed check. XXXX XXXX for ProCollect informed me that they had not filed for collections but would if I did not provide evidence. ProCollect filed collections and it is now on my credit.
|
| 11/14/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
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I am writing to inform you all that this is not my debt. I am a victim of fraud against my XXXX XXXX I have lived where I am now for more than a XXXX and can provide proof however based upon this debt collector they told me I tried getting a application for an apartment in XXXX XXXX for {$270.00} XXXXs I have never lived nor visited XXXXXXXX XXXX in my entire life. This company is causing, me XXXX and nearly had a XXXX XXXX the way the representative spoke with me on the phone when I tried advising her I did not accumulate this debt. Unless there is a statement that show my name, address, email ( XXXX ) and signature " handwritten '' not electronically as anyone can sign a name via web this must be deleted or my next step is a higher authority.
Company name : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX
|
| 08/04/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I am living in XXXX XXXX XXXX XXXX apartment complex located at XXXX XXXX XXXX XXXX, XXXX XXXX TX XXXX, I moved from an apartment to another one in the same apartments complex back in XX/XX/2018, I didnt know that I had an outstanding amount for XXXX $ for the old apartment until I received a phone call from a collection company called Procollect asking me to pay this amount before XX/XX/2018 then I paid the amount to the apartment complex and received a statement shows that I dont owe them anything, I sent it to the collection company ( Procollect ) before the deadline, Then I was checking my credit score today XX/XX/2018 and it was dropped by 35 points bcz that company reported that collection report and never removed it even though i paid it in full and sent them the proof of payment via e-mail as they asked earlier.
|
| 10/26/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I declare under penalty of perjury ( under the laws of the united states, if executed outside of the united states ) that the foregoing is true and correct to the best of my knowledge. Further, I certify that I am permitted by FEDERAL and STATE LAW to file this dispute. I also understand that knowing and willful misstatements or omissions of material facts constitutes a FEDERAL CRIMINAL VIOLATION punishable under 18 USC 1001. Additionally, these misstatements are punishable as perjury under 18 usc 1621. This collection found within my credit report are not related to any transaction that I made. I am alleging that a person or company -without my authorization- used my personal identifying information to apply for goods, services or money and was successful in creating some accounts. All is being investigated by the FTC
|
| 06/24/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have been dealing with this company for multiple years now and their illegal reporting of negative items on my credit report. PRO COLLECT, INC is the company being used in an attempt to extort me by a previous landlord from years past. After I was evicted due to non payment because of the living conditions of this place, they began to add all of these chargers totaling thousands of dollars. They failed in their personal attempt to extort me so went and eventually hired PRO COLLECT to do their illegal acts for them which they have been doing for multiple years at this point. Harassing phone calls and multiple letters being sent to my home over the years. This needs to stop immediately. All contact needs to CEASE AND DESIST. And collection account needs to be removed/deleted from ALL three credit bureaus, immediately!
|
| 08/21/2023 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
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Someone stole my identity. XXXX XXXX XXXX XXXX apartments allowed this person to lease an apartment in my name from XXXX. I only found out about the XXXX debt when a collection agency contacted me. Ive since disputed the debt and provided the collection agency with all my credentials. I drove to the apartment complex and notified the manager of my issue and submitted my credentials as well. The manager stated she couldnt find any identification on record of the person who leased the apartment in my name. I am aware that people have to submit identification to lease an apartment, and the records should be kept on file. Because there is no documentation on file to compare to my identification, the collection agency assumed the debt is legitimate and wont take it off my credit report. Im gon na have to take legal action
|
| 01/01/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I do annual background checks and found my name common in the among XXXX XXXX. XXXX {$300.00} debt after I try to prove my name is still not XXXX fully changed to own rent property. Then they place debt on me that was own out of state with me having me paycheck as working in XXXX XXXX XXXX XXXX XXXX Them only change they year of it was own. Plus the unsolved dispute only original XX/XX/XXXX to XX/XX/XXXX change the date not received report my current address. Call few time only want to collect information XX/XX/XXXX to XX/XX/XXXX they address new address to credit XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX UT XXXX ever lived or been at. Own removed middle month with dispute ( XX/XX/XXXX ) since it was original XX/XX/XXXX. Pay check sub proof is XXXX XXXX week week work overtime in XXXX XXXX of the original collection.
|
| 04/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
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|
Web |
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I am showing a collection from Pro Collect on my credit reports. It is for XXXX XXXX XXXX. I lived in the apartments in XXXX and did complete the terms of my lease. For some reason they decided to try to evict me in XXXX after I had already moved out years earlier. They tried to take me to court and it was dismissed because they did not show up. Noone has been able to show me any lease or anything that I signed past my initial lease in XXXX. I keep reporting it to the credit bureaus and nothing gets done with them either. I have sent the paperwork to all involved parties. They just now put it on my credit in XXXX like it is a new debt. I am being denied credit to move into a new apartment now because of this. My information has been involved in the data breach from the credit bureaus as well. Noone will do anything.
|
| 06/19/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
A collection agency, Pro Collect, is trying to collect a debt that should not exist.
In XXXX of 2012, I discontinued payment on a storage unit due to financial difficulties. Within a couple of weeks of non-payment, I received a notice from the storage facility that the locks would be cut and my items would be sold at auction. I received a prelien notice on XXXX, a lock cut notice on XXXX and a notice that my items were to be sold at auction on XXXX/XXXX/2012. With rent at the storage costing $ XXXX/mo, the items sold at auction should have well covered the month of rent that was due.
It has been 3 years since I have heard anything about the storage unit. Now, 3 years later, Pro Collect, a collection agency, is trying to collect {$6800.00} in back rent on the storage unit. This is outrageous and a complete scam!
|
| 03/30/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
On XX/XX/XXXX, ProCollect marked a bill for {$1500.00} as delinquent on my credit history via XXXX and XXXX. However, a quick glance let me know that they have clearly the wrong person. The name on the profile did not match up with my name, and a quick XXXX search found the right person that they should have been going after.
The original creditor was an apartment complex in XXXX, NY, for rent in XXXX. I have never resided in the state of New York. A quick XXXX search found a XXXX student with the exact name matching the record on XXXX- who is not me. This is a clear case of mistaken identity, and ProCollect has not taken the steps to remove this charge from my credit report, despite clear evidence that this person is not me ( Driver 's License, Voter 's Registration, etc. all show that I am a different person )
|
| 02/18/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I tried to reach out to this company about 12 months ago about the debt being incorrect after repeatedly being sent letters from them stating I owed them a higher amount of money than I actually did. I even submitted documentation showing otherwise but they did not fix it.
I then tried reaching out to them today on XX/XX/2023 to try to get the amount decreased again but was told through email response to a man by the name of XXXX XXXX, that the amount would stay the same. I tried to call to make good on some of the debt and they informed me that they did not take partial payments over the phone, and that XXXX was the only one who could access my account and that I could only speak to him about the issue and that I needed to continue to try to reach him in regards to the issue and that no one else could help me.
|
| 04/25/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am unaware of any collection amount of XXXX from XXXX XXXX XXXX. I have never lived at this address.
According to the FCBA & FACTA 312, i would like for them to send me 1.A COMPLETE PAYMENT HISTORY of the alleged amount ( verification line by line ) 2. DATE OF LAST PAYMENT 3. CHARGE OFF DATE 4. CONTRACT/AGREEMENT with signature 5. PROOF OF PHOTO IDENTIFICATION 6. LETTER OF SALE OR ASSIGNMENT FROM SELLER/ORIGINAL CREDITOR I would like for the COLLECTION AGENCY PRO-COLLECT to send me 1. COMPLETE PAYMENT HISTORY of the alleged amount ( verification line by line 2. DATE of LAST PAYMENT 3. CHARGE OFF DATE 4. CONTRACT /AGREEMENT WITH SIGNATURE 5. PROOF OF PHOTO IDENTIFICATION 6. LETTER OF SALE OR ASSIGNMENT FROM SELLER/ORIGINAL CREDITOR THE INFORMATION PROVIDED FROM PRO-COLLECT DOES NOT CONSTITUTE PROPER VALIDATION
|
| 10/03/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
XXXX/XXXX/XXXX I was contacted by XXXX XXXX of Procollect for an oustanding debt of {XXXX}. I asked what the payment arrangements were because I am not able to afford to pay this off all at once. He told me I could do 6 months which works out to {XXXX} per month. I told him that I could not afford that and were there any other options and he stated no and that he was going to mark my account as refusal to pay. I asked to speak to a supervisor and he refused.
I asked him to send me something in the mail to validate the debt. I honestly have not received any letters from this company. He said he needed to look up my account again, said something about late rent, asked if I had a pen and paper so I could write it down and then he refused to validate the debt, saying that your company has already sent me something.
|
| 09/13/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Procollect hhas been placing, removing, and returning debts to credit report, doing damage to my credit. Company has been complained about by myself in the past ( Complaint XXXX ) but has done nothing but even use the CFPB complaint to try to collect the debt and did nothing to address my initial complaint. Company has failed to comply with FDCPA regulations relating to debt collection, including failing to provide proper validation as required under the FDCPA and XXXX XXXX of the Texas Finance Code, merely sending a copy of a statement instead of full information that authorizes them to collect the debt.
Recent issue involves the reporting of debts. Procollect removed their debt from my XXXX report on or before XX/XX/XXXX, when such change was detected. Procollect returned the debt to my report on XX/XX/XXXX.
|
| 12/18/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I've sent multiple letters to this agency about this not being my account. After being advised by identitytheft.gov, I've completed and sent a fraud affidavit via certified mail. I can see they received it, but nothing has changed. See supporting documents. Even the USPS tracking. My official complaint is against PROCOLLECT. My information was used to obtain an apartment, cell phone, and an auto loan with my ex-partner. I am a victim of identity theft and have put this off for too long. I've completed the proper steps, 1. notify creditors 2. police report 3. informed the state of Texas. The individual I've suspected for this theft is now deceased, and the police department said to contact the federal trade commission to seek relief. These companies disregard laws and dont care whos credit or lives they impact.
|
| 02/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
Servicemember |
|
Procollect reported a debt for XXXX XXXX they never contacted me or sent any information about this debt. I never signed a lease with XXXX XXXX XXXX after XX/XX/XXXX when the lease ended. Procollect has refused to send me a copy of the sign lease. This new list was signed by XXXX XXXX I was separated and have court documents showing my ex husband would stay at that property and sign a new lease. I also provided Procollect and the 3 credit reporting agencies with the judges paperwork and a letter from XXXX XXXX stating I XXXX XXXX had a XXXX balance at the time of move out. This collect was placed on XX/XX/XXXX in the amount of XXXX and has been disputed more than 8 times. The credit bureaus XXXX, XXXX, and XXXX XXXX did not conduct a accurate verification of this debt and did not view my supported documents.
|
| 12/04/2023 |
Yes |
- Debt collection
- Rental debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Older American |
|
This company is a bad company to do business with.They always have a lot of complaints from consumers.They have a bad record of messing up your credit even though it their fault.They blame everything on you.They always have new management because they do not conduct their business well.They have a lot of turnover for new and different management.I had issues and complained a lot to them about money I did not owe them.and I had my receipts that I paid my bills but they would not even take time and didn't care about my receipts and charged me for bills I didn't owe them.They have a lot of complaints from tenants living there and people are constantly moving out all the time.They also have a lot of bad reviews from tenants and couldn't wait to move out because they are very unorganized and very unprofessional.
|
| 11/19/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Procollect has damaged my credit reports and violated my rights. Attempting to collect an unfair debt, also not having a valid license to collect debt in the state of Connecticut. I have complained to my Attorney General, and A Procollect representative responded by saying that my account information and social security number has been mixed up with someone elses. Due to the inconvenience that I have been receiving for months, I want Procollect to send XXXX and XXXX written documentation that they will no longer be collecting on this debt! My credit reports have suffered, and it is a defamation of my character. I have attached an email Between my CT Attorney General and the Procollect representative. Procollect owes it to me to send documentation to the credit bureaus to have this debt removed immediately!!
|
| 06/07/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
ProCollect sent documentation claiming a debt was owed to a previous apartment community in which I resided. The claim states the debt is owed due to insufficient notice, resulting in liquidated damages of {$1300.00}. However, an addendum to the lease agreement provided two options and the option executed explicitly states that I do not agree to pay liquidated damages. " Lease to '' date of XX/XX/2017 and " move out '' date of XX/XX/2017 showcase that I in fact did not terminate the lease early, nor stay beyond the " lease to '' date. Thus, no debt is owed to this organization. I have provided copies of all documentation to ProCollect, as well as written a letter clearly articulating the above with specific reference to sections within the lease agreement, ledger, notice to impose a claim, and addendum.
|
| 06/07/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
ProCollect sent documentation claiming a debt was owed to a previous apartment community in which I resided. The claim states the debt is owed due to insufficient notice, resulting in liquidated damages of {$1300.00}. However, an addendum to the lease agreement provided two options and the option executed explicitly states that I do not agree to pay liquidated damages. " Lease to '' date of XX/XX/2017 and " move out '' date of XX/XX/2017 showcase that I in fact did not terminate the lease early, nor stay beyond the " lease to '' date. Thus, no debt is owed to this organization. I have provided copies of all documentation to ProCollect, as well as written a letter clearly articulating the above with specific reference to sections within the lease agreement, ledger, notice to impose a claim, and addendum.
|
| 01/10/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX and XXXX aren't verifying my info with Procollect who's is a 3rd party debt collection agency who has no written consent from me to have my info.
In addition both agency 's have received copies of my Original contract, which states by Law that I can not be charge more than the relleting fee of {$900.00}. However, I'm being charged over the legal amount and the debt collection agency is asking for {$3000.00}. {$2100.00} more than the actual fee. If in fact the credit bureaus actually verified this amount they would notice that. I also used XXXX XXXX for my credit dispute and XXXX and XXXX keeps changing my dispute to something other than XXXX XXXX keeping Procollect on my file longer when in fact it should have been permanently removed from my credit reports from all 3 Bureas and not just XXXX
|
| 09/24/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
This complaint is to inform you that I recently received a copy of my credit report from XXXX, XXXX and XXXX, that publishes information that Pro Collect Inc reports on my credit file and after reviewing it I found a number of items on the report that are inaccurate. The original creditor which was XXXX XXXX XXXX sold this debt to Pro Collect Inc ( a collection agency ), XXXX XXXX XXXX also wrote off this debt in the amount of {$3000.00} and {$560.00} on their taxes which wrote off my obligation to pay. The original contract between XXXX XXXX XXXX homes and myself was cancelled. I have no obligation and no contract with Pro Collect. Please remove this debt from my credit file.By publishing these inaccurate and unverified items on my credit report you are damaging my reputation and credit worthiness.
|
| 09/06/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
A debt was added to my credit reports BEFORE I was notified of the debt in writing and the opportunity to dispute. The debt stems from student housing for my daughter. She never received the keys or took possession of the unit. We attempted to resolve this with the apartment complex but was unable to. I was not made aware the debt had been handed over to a collection agency until it showed up on my credit report. I tried disputing it with the credit bureaus bureaus but ProCollect continues to validate the debt even though I was not made aware nor was my daughter. I am asking again for them to remove the debt from my credit report and my daughters credit report. Her name is XXXX XXXX. We are supposed to have an opportunity to dispute the validity of the debt before it is added to our credit report.
|
| 07/17/2018 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I was a victim of ID Theft in XX/XX/2017 and filed a police report. There were over a dozen utility accounts created in my name in XXXX, Texas and surrounding cities. I've never resided in Texas.
Pro Collection placed a collection derogatory item on my credit report, causing my score to drop from XXXX to XXXX. I've sent them the police report and filed a dispute against their charge over a week ago, on XX/XX/XXXX. I called today to inquire and they said my account is locked and they are unable to give me a status update, and then gave me the run around.
I'm in the process of buying a home and this issue is impeding our ability to purchase a home. If Pro Collect doesn't clear this up immediately with the credit bureaus, we will lose our chance at buying this home.
Please help us.
Thank you.
|
| 05/04/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Older American |
|
I rented an apartment at XXXX XXXX till XX/XX/XXXX. Before I left the premises I asked the manager of the property at that time how much I owned, because I left before the end of the month, and she informed ( her name was XXXX ) and she informed the amount of {$420.00}, which I paid by the date I left the property, XX/XX/XXXX. Now I receiving a collection from XXXX, which I tried to contact, but all persons contacted there were unprofessional and rude, they didn't want to list my reason, they just want to collect the money the that they say I need to pay. So I just want to be free of that collection. I know when I left XXXX XXXX several tenants were complaining of the management. The apartment where I lived I had a break in and the management didn't nothing to improve the security of the premises.
|
| 01/02/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
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Pro Collect was advised to investigate a few things that I believe are inaccurate and their response came back as " verified ''. All they sent was a computer generated response regarding my Re-Investigation. I asked for a a copy of the contract that I signed ( which is my right to do so ), a full account history of this debt, every payment that was made and all interest that was applied. Those were MY specific request. It appears obvious to me that they are abusing their power under the FCRA to escape a complete investigation. I have been requesting, since since XX/XX/2021, verification of this alleged debt that they claim I owe to this company company and which they are reporting on my credit files. However, this company has failed to obtain and send me legal verification as mandated by the law.
|
| 11/02/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
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{$1600.00} In Collection since XX/XX/XXXX Collection put on my name U don't owe or done business with the apartment complex! Similar name to my name without social security and different date of birth.
I have called the Collection agency too many times without any luck and I have filed complaint with Fcpb and I asked for the documents has my name or I signed on it! I received a copy and name very similar to my name.
I was able to rech the Guy and I asked him for a copy of his passport.
So I'm going to send a copy of the lease with a copy of his passport.
I'm US Citizen and have Amercian passport and Social security number and no one of those was written on the lease!
Please compare names spelling and others papers.
I have send a copy of my driver license and the other Guy passport and visa.
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| 10/24/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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|
Web |
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I was informed that I owed a full month 's rent for damages incurred to an apartment rental until. I asked how the amount was determined and asked for an itemized list of repairs as the charge was for " dry wall '' and " paint '' repair for pictures that I had hung. I was told by the apartment manager the bill would be updated when the final repairs were made. My deposit was taken ( {$350.00} ) and I was told I was to receive an itemized bill which was never provided. Instead the company sent the debt straight to a collection agency. I have asked ProCollect Inc to work with XXXX XXXX to document the actual bill, but they refuse to and tell me I must provide proof I do not owe the debt. When I ask what that would entail, they do not answer but repeat " Nevertheless, the debt is due XX/XX/XXXX. ''
|
| 09/24/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
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I have been disputing this account with the credit bureaus for sometime now. Each time they would say that PROCOLLECT would verify the debt. So I took it upon myself to ask PROCOLLECT for validation of the debt. Are they legally able to collect on the debt? How did they calculate the amount they claim I owe? How do they know I am the owner of the debt? Im curious because I have never done business with them or the original creditor. Well, it has been more than 30 days and I still have not received anything proving the debt is mine. They received my letter on XX/XX/XXXX. Here is the tracking XXXX XXXX XXXX XXXX XXXX. I was under the impression that if they didn't respond it would automatically deleted from my credit reports. Silence is being in agreeance. I am sure there is a law that proves it.
|
| 01/05/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
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|
Web |
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a couple of days before XX/XX/2015, I rceived a phone call by someone asking me to pay a debt for an unrecognised source. I asked them to send me the information to my house and provided the home address. They said they will send it to the collection agency. I said I am ok with that since I have no idea what they were talking about. Today I received the letter and it is by ProCollect Incorporated in XXXX, Texas. I called the number they provided but one operator answers and forwarded me to no answer. The name of the creditor is XXXX XXXX XXXX. I never lived in these apartments. As I saw and reserached online that creditor I understood immediately that : 1 ) they contacted the wrong person or 2 ) it is a fraud I would like to stop this and I was forwarded to this site by the ftc customer service.
|
| 09/02/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
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I have been disputing this account with the credit bureaus for sometime now. Each time they would say that PROCOLLECT would verify the debt. So I took it upon myself to ask PROCOLLECT for validation of the debt. Are they legally able to collect on the debt? How did they calculate the amount they claim I owe? How do they know I am the owner of the debt? Im curious because I have never done business with them or the original creditor. Well, it has been more than 30 days and I still have not received anything proving the debt is mine. They received my letter on XX/XX/2021. Here is the tracking XXXX XXXX XXXX XXXX XXXX. I was under the impression that if they didn't respond it would automatically deleted from my credit reports. Silence is being in agreeance. I am sure there is a law that proves it.
|
| 12/21/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Older American |
|
I received a letter dated XXXX/XXXX/XXXX, indicating that I was eligible to receive a 50 % discount of the debt and have the debt deleted from my credit report. The original debt is {$3000.00} ; discounted is {$1500.00}. I responded on XXXX/XXXX/XXXX, the due date as indicated on the letter, by phone and was told that they would not speak to me and that I had to send an email to " XXXXXXXXXXXX ''. I requested a payment plan and offered to pay {$35.00} per month beginning XXXX.
On XXXX/XXXX/XXXX, I sent a follow-up email as I had received no response.
On XXXX/XXXX/XXXX, I received a response indicating that I owed the entire balance of over {$3000.00}. I responded back immediately and asked them to review my initial email.
On XXXX, I received a response indicating I owed the entire amount.
|
| 12/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX has violated my rights.
15 USC 1681 section 602 states I have a right to privacy.
15 USC 1681 section 604 ( a ) section 2 also states, a consumer reporting agency can not furnish a account without my written instructions.
17 CFR 240.14c-6 False or misleading statements. No information statements shell contain any statement which, at the time and In the light of the circumstance under which it is made, is false or misleading with respect to any material fact, or which omits to state any material fact necessary in order to make the statements therein not false or misleading or necessary to correct any statements in any earlier communication with respect to the same meeting or subject matter which has become false or misleading.
|
| 10/30/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
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Good Day, My name is XXXX XXXX and the reason I reaching out is to complain on XXXX and how they have been lacking of reaching out or reporting to me on any updates. They have exceeded the 30 days multiple times and yet I have not seen no change or any movement on my account. They are reporting accounts that are not mine and I need to get this resolved as soon as possible. I already have mailed multiple letters through certified mailed, which are dated, and listed everything listed as detail as I could be. I have included everything they required and I still have not seen nothing change.
The following are some of the dates of the letters I have mailed out : XXXX XXXX XXXX XXXX XXXX XXXX ALL THESE LETTERS HAVE BEEN SENT VIA CERTIFIED MAIL AND HAVE A STAMP WHEN THEY HAVE RECIVED MY LETTERS.
|
| 06/10/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
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PROCOLLECT , INC XXXX XXXX XXXX XXXX / XXXX XXXX XXXX , 2014 {$1600.00} - XXXX XXXX XXXX XXXX XXXX XXXX , TX XXXX ( XXXX ) XXXX This company is reporting a disputed debt on my credit report. I have previously contacted the company and requested verification and validation of debt per my right under the FDCPA secti on 809 ( a ) and ( b ) this com pany refuses to provide. I do not owe this debt! I am demanding proof be sent to me via email XXXX XXXX XXXX . The last XXXX of my SSN are XXXX . Also this company must have a surety bond to collect in my state. I am aware I can file a civil lawsuit and see actual and statutory damages from you and your client. It is a violation of the FCRA to reported a debt on my credit report and not flag it as dispute.
|
| 10/17/2023 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
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Nonrenewal lease notice sent by email XX/XX/XXXX. Acknowledged by then property XXXX XXXX XXXX.
Dropped off unit keys on XX/XX/XXXX as agreed along with forwarding address and phone number.
XX/XX/XXXX sent email to XXXX XXXX asking if I was getting any or all of security returned to me. Email unacknowledged.
XX/XX/XXXX sent email to XXXX XXXX asking how alleged amount was sold to collections when I never received a printed or emailed itemized bill. Email unacknowledged.
XXXX XXXX emailed XXXX XXXX, assistant property XXXX. XXXX stated I had to speak with XXXX XXXX agency since alleged bill was over a year old.
XX/XX/XXXX, I called XXXX and they had no record of my account.
I received no itemized printed debt validation notice by email or XXXX from XXXX XXXX, XXXX XXXX, or ProCollect.
|
| 05/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
Dear Credit Bureau XXXX I am exercising my right under the Fair Credit Reporting Act, Section 609, to request information regarding an item that is listed on my consumer credit report.
PRO COLLECT, inc Act - XXXX As per section 609, I am entitled to see the source of the information, which is the original contract that contains my signature.
As proof of my identity, I have included copies of my birth certificate, Social Security card, passport, and drivers license. I have also included a copy of my credit report with the account I am requesting to have verified.
If you are unable to verify the account with the original contract, the information should be removed from my credit report within 30 days.
Sincerely, XXXX XXXX [ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX, XXXX, XXXX
|
| 11/13/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
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On XXXX/XXXX/XXXX, I contacted the company after they had made repeated ( and frequent ) phone calls to my phone. I told them that I had been out of work for more than 2 years and that I had no money to pay. The person on the phone became abusive with me and I told them to stop calling. They continued to call that day. I made 1 more call to them and told them to remove my number. I assume that they did because I did not receive more calls until today. So far today ( as of XXXX PM CST, I have received 34 calls from them!
This debt is due to me having to break a lease in XXXX 9 months after I had lost my last job. I broke the lease during the last month because I did not have rent money. The charge is now for the rent for the last month + an additional month 's rent for the reletting fee.
|
| 04/15/2022 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
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This number or different numbers from the same company pro collect keep calling me and asking for a XXXX XXXX which is not me. They keep leaving very aggressively toned almost to the point of yelling voice messages which are quite demanding for immediate call backs. This is not the number for XXXX XXXX. Ive told this company multiple times and its not the right number. Ive personally on the cell phone number for close to 20 years so Im not sure why they would think this is some random persons number. I am a XXXX and its gotten to the point where I can not answer unknown phone calls despite being on call and it possibly being another XXXX or another XXXX about a XXXX because it is quite nerve-racking to answer one of these calls. Its always inflammatory despite me not being XXXX XXXX.
|
| 07/07/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
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Multiple credit bureaus have a debt collection on my credit report that does not belong to me. The debt collection is for XXXX XXXX XXXX XXXX XXXX and it was opened XX/XX/XXXX. From what I've been told from XXXX, it states that this is a debt from XXXX. I di not live at this location in XXXX and I never have lived at this location.My address was in XXXX, TX and still is today. Pro Collect has been harassing me nonstop to collect this debt even after I told them it was not me. They told me to fax private information proving this was not me, which is not safe nor feasible during this time. XXXX continues to deny my dispute and will not assist me. I continue to get the run around and this needs to be removed. The debt is for {$1200.00}. I am attaching documents proving my address in XXXX.
|
| 09/23/2015 |
Yes |
|
- Communication tactics
- Called after sent written cease of comm
|
|
Web |
|
|
This collection agency " Pro Collect '' has placed debt collection information on my XXXX and XXXX credit which has lowered my score. I have called them numerous times and they have sent me a XXXX page, very heavily coded, letter which tells me absolutely nothing about this alleged debt. They placed this debt collection info on my credit reports BEFORE they even contacted me to collect the debt. I have told them NUMEROUS times, if they can show me where I actually owe this {$75.00}, I will be very happy to pay it. But they never bothered to show me. This is just not right. My credit has always been almost XXXX and it 's now XXXX. I want them to prove to me that I owe this debt or take my name off their list and clear up my credit score. These are very difficult people to work with here.
|
| 04/07/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
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XX/XX/2022 To Whom It May Concern : I received an alert on my credit report on XX/XX/2022 about an alleged debt from Procollect , INC in the amount of {$890.00}. I called the company to inquire about alleged debt. I asked why I havent received an initial letter about the alleged debt? The Procollect , INC representative admitted during the phone call on XX/XX/2022. They are in process of sending out the initial letter. This negligence is in clear violation of my FDCPA rights. Due to this unacceptable violation. I request the alleged debt deletion from all credit reports ASAP. I have attached the alleged debt from my XXXX credit report. I have also attached a screenshot of the telephone call. If theres any other information needed, please dont hesitate to ask.
Best Regards, XXXX XXXX
|
| 06/12/2020 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
|
|
I called to make a settlement of 50 % of the account and they refused to take the 50 %. I was then screamed and yelled at about not having money to pay for something she thought was " reasonable ''. She then proceeded to hang up in my face and refuse to answer the phone for me to make the debt. I tried explaining to her my position and she continued to bagger me about me and demean my character. Very unprofessional, very nasty and rude! Never sent any settlement information for the settlement that was discussed " XXXX $ '' trying to hassle more money out of me than that apartment is worth. XXXX plus dollars! They keep saying the offer still stands for 48 hours, and then the next offer they give is the same amount, after the 48 hours. But they don't want to give me my original quote!
|
| 09/30/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have Pro Collect on my credit report for a debt I have no knowledge of, they are collecting a debt they bought from a company I used to have dealings with but they never told me about this debt. I have asked Pro Collect to remove it from my report and they refuse, I have asked them to validate the debt and they refuse, there is no contract between them and the other company for them to collect on their behalf, I have also received threats from this company and harassing phone calls to not only me but one of my relatives. I sent a validation letter to them with a response of they didn't have to validate this debt and they state that there is a law suit against me but when I check with the courts they would've had to go through they state there is no suits or judgements against me.
|
| 08/27/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
I had a assault from this company procollect. I 'm XXXX XXXX And Have Been Threatened With Phone calls, Fino scores, housing issues, higher interest rates, and they have broken the civil service act as Im a XXXX soldier XXXX and they were laughing and yelling at me over the phone over a medical bill from XXXX. I 've been denied home, business loans, and any financial access to loan from this medical bills that are paid off and a furniture bill that is n't mine. I have medical bills paid off from XXXX hospital of XXXX Texas and an furniture bill that was put against me during my XXXX in a XXXX. Both of these are not my bills and have been harassed day and night to include contacting Fico companies fraudulently hurting my ability being XXXX further. This company is called procollect.
|
| 10/17/2016 |
Yes |
- Debt collection
- I do not know
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
My mother was on the phone with me the first time I called, XXXX hung up on me even when I gave authorization for her to listen. She called back and asked to speak with a supervisor who hung up on her, she called back again and XXXX was speaking in XXXX, my mother advised her we speak English and why she was calling XXXX hung up on her again.My mother called back and asked to speak to XXXX XXXX listed as the Vice President on their website XXXX said I 'm mother could n't listen to the conversation as she was giving me direction for the questions we had, he hung up on me. I called back and asked XXXX to send me the documents he had regarding this claim, he heard my mother talking to me and hung up again.
I need a copy of the charges and how and when they were sent to me. Thank you
|
| 08/20/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I contacted debt collection agency to settle the debt, they refused to take my call said they only do it through email. i emailed the company and they did not respond. I repeat called asking to have this resolved and handled. They were rude and refused to speak with me hung up on me. They have hung up on me and refused to speak to me civilly to handle debt. they have blocked my number and refuse to speak with me to allow me to pay off debt. the man I was told was the only one who could handle my account cut me off from speaking several times and hung up on me. I have never heard of a company that refuses to let you pay it to have it taken care of. I understand that companies do not have to take a settlement however, they should allow me to be able to pay the balance to begin with
|
| 08/23/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I am writing to dispute the fraudulent items from my credit report. These accounts that are listed on my credit profile are charges that I did not make. I reported this to the Federal Trade Commission, and I attached a copy of the Affidavit to this complaint. Please be advised that the unverified items remain on my credit report. I have yet to receive documentation from the original creditors to verify that information is mine and is correct, which is required by law. Since I have not received any documentation from the original creditors please delete the items as soon as possible. Under the Fair Debt Collection Practice I command my consumers rights under sections. 806. Harassment and abuse 807. False or misleading representations 808. Unfair practices 809. Validation of debts
|
| 10/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
trying to buy a house and realize that I had some damages on my credit report. I have disputed this several times with XXXX, XXXX and XXXX, with no avail. according to the 15 USC 1681 law there should not be any damages on my credit report. XXXX has a Pro collect collections account listed twice with the same account number, but two different amounts with two different open dates. How is that possible? one amount is for {$5600.00} with an open date of XX/XX/XXXX and the other is for {$1300.00} with an open date of XX/XX/2019. XXXX has only one listed with is {$5600.00} with an open dated of XX/XX/. XXXX does not list the unverified debt at all. This is a violation of the 15 US code 1681i ( 5 ). Removal of inaccurate and unvalidated information. XXXX has deleted these accounts.
|
| 04/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
It has come to my attention that Procollect XXXX XXXX XXXX has my information my consumer report that is allowing my information to be used against my will and or knowledge. According to15 U.S. Code 6802 - Obligations with respect to disclosures of personal information, I was never giving the opportunity to opt out of my information being viewed publicly and or against my Consent.
15 U.S. Code 1692c - Communication in connection with debt collection.
15 U.S. Code 6802 - Obligations with respect to disclosures of personal information. ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and 15 U.S. Code 1681i - Procedure in case of disputed accuracy.
|
| 10/28/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I sent a debt validation letter to all three credit bureaus. Both XXXX and XXXX said the debt was validated, but I asked for method of verification and original contracts that were signed and haven't received that from either of them. XXXX removed the account because they were unable to verify it then weeks later added the account back to my credit profile. I reached out to ProCollect on XX/XX/21 stating that I'm not acknowledging the debt, but would like this matter to be taken care of and offered to settle for the amount of {$350.00} and for this account to be removed within 10 calendar days of payment. The agent rudely said there is no settlement and my balance needs to be paid in full by XX/XX/21. I don't owe ProCollect this amount of {$1200.00} and XXXX collection fee.
|
| 08/20/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
We lived in an apartment complex and signed a year lease with them on XX/XX/XXXX. We paid on time and gave a XXXX $ security deposit. We moved out before the end date of midnight XX/XX/XXXX, left the apartment empty with no damages, and paid our final dues. SIX MONTHS LATER my friend gets a call from a collection agency asking for me. I call the collections company to see why they are bothering my friend and they say i owe them money and i need to pay right now or that they're going to send it to collections and continue to call me and my friend until i pay ( threat ). I didn't receive any letter any call and suddenly it ends up in collections for something i already paid.ON TOP of all of that they kept our security deposit and are still trying to get more money out of us.
|
| 04/21/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I found out of this when I try to buy a house for the first time that I have a dept of XXXX XXXX from a apartment complex in Texas that I rent in XX/XX/XXXX when I never been in that state I ask for the information about the collection and in the contract of the lease of the apartment there is people that I dont know saying that they are my brother in law and I dont have no brothers in law because my wife do not have any brothers. I report and identity theft because that person is not my self because he is working on that state and I live in Colorado seen XX/XX/XXXX. I report to the IRS the identity theft. I make police report. I report to the social security Administration. Y make a report in the federal trade Commission and I reported to the immigration agents and ice.
|
| 11/11/2021 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
Pro Collect Inc. has furnished and reported information without my consent. They are falsely reporting an alleged debt from The XXXX XXXX ( an apartment complex ). To whom, I do not owe any debt. Under federal consumer laws, ProCollect Inc. does not have any rights to say or report that I owe a debt. I have sent this company 2 affidavits in which they only responded to the first one, with the information I attached in this complaint. The second affidavit on XX/XX/2021 they did not respond. This company is in violation of the federal credit reporting laws listed below : 15 usc 1692 ( b ) 5 15 usc 1692 ( b ) 2 15 usc 1692g ( a ) 2 15 usc 1692 ( f ) 1 15 usc 1692g 15 usc 6802 In the files attached to this complaint, these laws and how they are in violation, are explained.
|
| 04/09/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
Servicemember |
|
Back in XXXX around the XXXX th I ask this company Pro Collect INC Account # XXXX to send me verification of a debt that they're constantly sending me letters saying I owe. They didn't provide a signed contract as i asked from the original debtor and a contract of them signing taking on this debt that was not my responsibilty. I am XXXX and due to my XXXX I was receiving help from HUD and they was responsible for my rent at the time.
If this company Pro Collect INC would have done their research and validated the debt like i asked they would know that I do not owe this bill. This bill is the responsibilty of the agency that was assiting me at the time. I am still receiving government assitiance with my rent from the same agency just a different branch of Non Profit.
|
| 10/30/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
In XX/XX/XXXX I did fill an application in an apartment complex called XXXX XXXX XXXX located in XXXX XXXX, Texas but they told me that this apartment is no longer available for renovation and that they will return my money back ( the {$150.00} application fee ) a month later XX/XX/XXXX got a mail from a company called ProCollect located in XXXX, Texas shows that my account with the XXXXXXXX XXXX XXXX has been referred to them for collection!! Amount due is {$180.00} and {$7.00} collection fee!! I did try to explain that theres a mistake and theyre not listening, I contacted the apartment complex to let them know they apologized and promised to fix that problem but they didnt and till nw this collectors company keep harassing me on daily basis and threatening me
|
| 02/29/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX XXXX, a company that my fiance and I rented an apartment from, sent us a letter stating we owed a lot of money that we did not owe. We had my fiance 's aunt-who is a lawyer contact the woman who wrote the letter. Our lawyer, XXXX XXXX, also wrote a letter to XXXX XXXX at XXXX XXXX disputing the debt. XXXX XXXX agreed the amount was wrong and XXXX XXXX stated she would send a corrected letter to XXXX XXXX. Neither our lawyer, myself, nor my fiance ever heard from XXXX XXXX after XXXX 2015. The next thing we heard was that a collection agency was trying to collect a debt in XXXX 2015. XXXX never even corrected the amount owed. I finally told the collection agency that we had a lawyer, but the collection agency reported this debt to the credit agencies anyway.
|
| 03/04/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I declare under penalty of perjury ( under the laws of the United States, if executed outside of the United States ) that the foregoing is true and correct to the best of my knowledge. Further, I certify that I am permitted by FEDERAL and STATE LAW to the file this dispute. I also constitutes a FEDERAL CRIMINAL VIOLATION punishable as perjury under 18 U.S.C 1001. Additionally, these misstatement are punishable as perjury under 18 U.S.C 1621. This collection found within my credit report are not related to any transaction that I made. I am alleging that a person or company -without my authorization- used my personal identifying information to apply for goods, services, or money ; and was successful in creating some accounts. All is being investigated by the FTC.
|
| 08/07/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Out of the blue, I get a call from : Pro Collect XXXX TX They were extremely rude, and insisted I owed for a XXXX XXXX electricity bill from 2013. I told them I never had that service. I asked them for details. They would only provide them by mail after I gave them my current address. They insisted I pay the debt immediately or they would report the non-payment to the credit bureaus. They sent a statement for a bill for a person who shares my name ( or used my name ), and lives or lived at a place in a part of the state I have never lived.
I sent them a certified letter disputing the debt and asking for proof, such as an original contract, that the debt was mine. They responded only with the same billing statement from XXXX XXXX and stated the debt was mine.
|
| 02/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
In early XXXX I moved out of XXXX XXXX XXXX and paid my move out fees with a cashiers check. Due to bad record keeping they did not update the account.
In XX/XX/XXXX I received a notice, from Pro-collect stating that I did not pay the debt.
I contested this debt with XXXX, XXXX and XXXX who all determined it was invalid.
XX/XX/XXXX. I apply for an apartment and I am denied because this is on my " XXXX XXXX XXXX Report. '' I challenged it with XXXX XXXX XXXX who said they will not remove it because Pro-Collect claims they did not receive payment. I asked their customer service agent about the proof i submitted and they stated that they only forward it to the reporting agency. Even with proof XXXX XXXX XXXX does not remove incorrect or false information.
|
| 10/22/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
Dates I left the apartments - XXXX XXXX XXXX XXXX XXXX - end of XX/XX/2017. There was nothing wrong with the apartment as I had everything fixed immediately. They got their keys and I thought I was getting my deposit back.
Amounts They are saying I owe {$2300.00} in fees. I dispute every last {$1.00} as the apartment was flawless when we left.
Actions I wrote them a letter when I received their letter stating I owe the $ $ that I do not owe them anything and I never heard a response and they have continued to report on my credit reports. I recently disputed it and it was removed from XXXX and XXXX but then recently added back on. I tried to get a credit lawyer and they have not been able to help. I feel financially abused and it is causing me stress.
|
| 07/22/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I got sued by my landlord for electricity bills and the matter got settled and fully paid. Several months later a company called XXXX which is based in Texas and provides the service of splitting electricity bills among roommates, that company filled for collections of an electricity bill.
The company does not have ownership of that account nor did they ever pay the electricity bill nor is it within their services. Whenever a bill is not paid, it is forwarded to the landlord who in turn collects their debt since they are the ones who actually pay the city for electricity Bills.
The claim is completely fraudulent and after contacting XXXX several times thy still refuse to remove the collections claim even though they never paid the bill nor do they that.
|
| 06/10/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
Upon calling Procollect XXXX XXXX used offensive language and rude tactics, refused to provide payoff options, and attempted to force me to pay the debt100 % in full refusing to provide and information about the debt owed. He stated that he didn't give a XXXX about my circumstances or divorce and hung up on me. Upon calling back and for 2nd time asking to speak with some one in management, XXXX then told me I was asking to many questions. Stated he's not hear to answer my questions and to pay the XXXX debt. He then hung up on me a 2nd time. Ultimately. XXXX blocked my ability to pay the debt. Upon calling back the receptionist stated she could no longer see the file and insisted that the only I could talk to someone about the debt would be to email XXXX.
|
| 12/12/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
This debt is illegal and invalid. Landlord/collection never contacted me ( guarantor ) by mail. Landlord/collection never provided itemized list of repairs. Landlord never provided depreciated value of property. This is required by law in order to collect on debt and must be provided within 3 weeks of move out. Despite several requests to do so, this was not done. Landlord can not expect to collect on an arbitrary amount. It is my opinion that the carpet that was damaged was already depreciated to {$0.00} and therefore the damage to it is {$0.00}. Instead, they insist that is is more without provided legally required documentation to prove their value. Collection agency proceeded to report this on my ( guarantor ) credit report with ZERO contact with me.
|
| 07/21/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
Moved out of my college apartment early due to military orders. I have pictures of the conversation between the then property XXXX and I saying that all charges posted were to date in the payment portal, in addition to a copy of the receipt showing that I paid. 9 months later, XXXX XXXX randomly notifies me of a Derogatory Mark being placed on my account and I see my XXXX XXXX go down XXXX points for something I had no knowledge of due to poor communication from the apartment complex. After attempting to reason with the collection agency and work with the apartment complex, along with showing proof of my claims, nothing has been done. Also, after more communication with the apartment complex, its been discovered that they were reporting a false amount.
|
| 04/15/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I had a lease with my roommates for 12 months at XXXX XXXX XXXX in XXXX XXXX, Texas. I was XXXX XXXX military stationed there and received my XXXX orders for XXXX, a month before the lease was up. When I left I cleaned my room and bathroom, which remained empty. My roommate was staying somewhere else and apparently left a mess. When the lease was up they sent a bill to me and told me my military orders werent XXXX XXXX orders, which they were. I explained in an email to them, with my orders attache, that XXXX orders are treated as relocation orders since I need to relocate to my home of record since Im no longer working up there. They kept telling me I wasnt XXXX XXXX while living there which I was, so it never got resolved and got sent to procollect.
|
| 09/29/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
I have contacted pro collect to try to settle/pay debt off owed. they gave me a settlement amount to pay, that is still more than I can afford in a one time payment. I tried to pay a lower amount and they refused to take it saying I do not qualify for payment plan. I accept this, but would still like to pay something so I can begin to lower the debt and they refuse to take any payment other than full amount. they told me that due to the fact I can not pay now they will be pursuing other collection actions. when asking what they were going to do and trying to ask questions they informed me that they did not have to answer my questions. XXXX XXXX has since began calling me to collect and I still can not pay the amount in full since it has been two days.
|
| 07/16/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I cosigned for my with my daughter for XXXX at XXXX Apartment. I was unaware that there was a outstanding debt for from the apartment after my daughter moved out. I immediately reached out to pay the debt and the apartment complex would not take my money since it was already sent to Pro Collect Inc. I reached out to Pro Collect Inc to pay the debt and the representative on the phone assured me 100 % this collection would not affect my credit since the collection would be fully removed from my credit file within 30-45 days after my payment cleared. That is not the case. I have reached out numerous times by mail to Pro Collect Inc as well as the credit bureau 's with no resolution. This is the last place I will reach out to before I seek legal council.
|
| 06/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I mailed a letter to the credit bureaus on XX/XX/2021 asking them to validate suspicious accounts i noticed on my credit report due to my identity being compromised. They have failed to even investigate or send me correspondence back indicating they did an investigation and what the out come was. I have no knowledge of these accounts XXXX XXXX XXXX XXXX XXXX XXXX XXXX ... PRO COLLECT ( Original Creditor : XXXX XXXX XXXX XXXX ) XXXX ... that listed on my credit report. Further more, this account can not be 100 % accurate as there are open dates they have listed on my credit report varies between the 3 bureaus. How can one account be opened on different days? I want there alleged accounts in question to be removed from my credit report immediately.
|
| 11/10/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American |
|
1 ) XX/XX/2021 -- Fraudulent Bill Received Attempting to Collect {$27000.00} 2 ) Debt Amount Not Owed Due to Fraudulent Billing by Creditor and Creditor 's Violations of the Texas Deceptive Trade -- Consumer Protection Act and the Texas Debt Collection Act.
3 ) We filed CFPB COMPLAINT ID XXXX SUBMITTED ON XX/XX/2021.
4 ) On XX/XX/2021 we received an ambiguously worded notice from CFPB informing us that it is unable to send the report to the creditor.
5 ) We have informed the Creditor in writing that we dispute the full amount of the debt due to the Creditor 's billing fraud.
6 ) We have received numerous calls from ProCollect, a collection agency, which leaves unwanted messages.
7 ) The Creditor has ruined our credit for this debt not owed.
|
| 02/03/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
I am filing a complaint against procollect Incorporated collection agency that is reporting false information on my credit report and I have a paid in full letter from them and they say that I still owe them money and this was supposed to be removed off my credit report and its been pass seven yrs an they still have this on my credit report and keep updating, like I still owe them. This was supposed to have been removed and they keep calling me harassing me about payment. I have to hem to stop calling me I have a proof of letter from them and It was XXXX XXXX XXXX who hired this company to collect a debt the letter states I have XXXX debt with them but they still putting false information on my credit report and pulling my credit score down.
|
| 09/15/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I received a letter of debt validation from a company called XXXX XXXX in XXXX, i agreed to pay this creditor to not go on my credit for XXXX XXXX. I finished paying in XX/XX/XXXX. During the last 4 months PROCOLLECT started reaching out to me several times a day as to which on XX/XX/XXXX i asked for a debt validation letter because i had already paid the debt to a creditor who did validate and XXXX was paid in full. The started reporting the debt in XX/XX/XXXX. I've disputed all items and reached out on XXXX through a complaint. Procollect is stating since the other company is not PROCOLLECT i would have to pay the balance AGAIN to them, which is not true and a scam tactic. They refused to remove this false information on debt that is paid.
|
| 01/14/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I HAVE NO PAPER TRAIL STATING THAT I OWE THIS DEBT. I DONT EVEN KNOW THE REASON FOR THE CREDITOR ( BOARDWALK FOR AN APARTMENT I DIDNT LIVE IN. ALL I DID WAS DO THE APLLICATION AND PAY THE APPLICATION FEE. I NEVER HEARD FROM THEM AGAIN AFTER FILLING OUT THE APPLICATION. I DONT HAVE NO TYPE OF CLUE WHAT THIS IS REALLY ABOUT. I TRIED CALLING THEM COMPLEX ON XXXX JUST TO FIND OUT THE PROPERTY HAS BEEN BOUGHT BY A NEW COMPANY AND THEY HAVE NEW SYSTEMS. I WOULD LIKE THIS MATTER RESOLVED AS SOON AS POSSIBLE. I'VE WRITTEN THEM A LETTER ASKING FOR VALIDATION TO VALIDATE THIS DEBT. THE LETTER WILL GO OUT TOMORROW ON XXXX. THIS HAS BEEN A NIGHTMARE, I DIDN'T FIND OUT UNTIL I TRIED TO GET AN APARTMENT FOR THIS XXXX TO RELOCATE FOR A BETTER PAYING JOB.
|
| 08/23/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I agreed with the property manager XXXX XXXX to not receive collections on my credit report as long as I made monthly payments on my early lease termination fee I immediately made monthly payments on time and upon making my third payment the manager XXXX XXXX left the property and XXXX XXXX who has been processing my payments at the apartment stated my agreement with XXXX XXXX is no longer valid and I need to contact Pro Collect. I never got my monthly payments credited. Pro Collect stated they had been trying to get in contact with me and if I do not make the full balance payment by Friday XX/XX/2023 they will report my balance to the credit bureaus to make sure I never rent a place to live again. Pro Collect refused to accepts payments.
|
| 10/02/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I am requesting information for the student housing on XXXX XXXX in XXXX Florida to prove that I am the responsible party to the account. The company stated that they did not have my information on file and that I should contact collector. I contacted collector and explained to them that the acct was not infact my responsibility and that I found out about acct thru checking credit report and asked for proof and verification that they had and the representative was only able to state that'd he'd send a letter with debt information and amount owed. I asked for receipts or anything with my name affiliating me to this acct and he was not able to provide anything. I was told to reach out to CFPB which is now what I'm doing.
Thank you, XXXX
|
| 03/25/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I live in Puerto Rico and a victim of identity theft. On XX/XX/XXXX, through my XXXX 's credit report, I noticed that XXXX XXXX had been trying to collect a debt of {$780.00} ( for account # XXXX ) alleging that I used their services from XX/XX/XXXX to XX/XX/XXXX. I informed them that I had never used their services because I live in Puerto Rico and that I filed a police report with the local authorities. As requested by XXXX XXXX, I sent them all the information and evidence they asked for on XX/XX/XXXX and XX/XX/XXXX. But they did nothing. To make things worse, Procollect Inc. from Texas has been making collections efforts even though I informed them about the situation. All this situation is lowering my FICO Score in a very bad way.
|
| 01/08/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
Procollect Collections : On XX/XX/XXXX I paid my account, in full, in the amount of {$1300.00}. On that day I was told, via phone, that I would receive a paid in full letter. When I called to check on the status of my paid in full letter, I was told that I would NOT be receiving a paid in full letter because they " found '' another account from an apartment dating back to XX/XX/XXXX. This account was NEVER reported on my credit report nor did I ever receive notice of another delinquent account. Procollect never mailed me anything, even after receiving an updated address for me. My money was taken, but it was not used to fulfill my VALID debt obligation. Instead, it was split between two different accounts, once of which, is NOT valid.
|
| 09/11/2023 |
No |
- Debt collection
- Rental debt
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
When I was first notified that I owed an amount to an apartment complex the person at ProCollect never disclosed who they were and immediately asking for my credit card info. Mind you I never received anything from the apartment complex I was at. When I told him he never disclosed what company or why he was needing that personal info and I was not giving him my credit card number he told me I was being sued. I contacted the collection company after discovering on XXXX who they were to try and settle debt and they hung up on me or told me was account was blocked and could not make any payments and I needed to contact XXXX XXXX and send and email. Numerous times I tried corresponding with XXXX XXXX and never got any communication back.
|
| 01/31/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I acquired my credit report and asked ProCollect Incorporated to validate a debt and ensure everything was complete and accurate according to 15 USC 1681i ( 5 ). I waited 30 days, and I havent received anything. Here is my tracking number : XXXX, which is the letter that I sent on XX/XX/2023. Its been well over 30 days in which ProCollect never responded. I submitted a complaint through the CFPB, and ProCollect responded that they sent me a validation letter the prior month in XXXX, which I never received. Here 's my complaint number : XXXX. At this point, this issue has ba very frustrating thing. At this point ProCollect has been displaying bad business practices. I will attach all documents in which I have mailed along with dates.
|
| 12/01/2018 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I've sent multiple letters to this agency about this not being my account. After being advised by identitytheft.gov, I've completed and sent a fraud affidavit via certified mail. I can see they received it, but nothing has changed. See supporting documents. Even the XXXX XXXX official complaint is against PRO COLLECT & XXXX. My information was used to obtain an apartment, cell phone, and an auto loan with my ex-partner. I am a victim of identity theft and have put this off for too long. I've completed the proper steps, 1. notify creditors 2. police report 3. informed the state of Texas. The individual I've suspected for this theft is now deceased, and the police department said to contact the federal trade commission to seek relief.
|
| 03/30/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
The company Procollect has fraudulently and illegally placed their information against my social security number and it's causing great harm to my report. I tried to explain to this company that this account is not mine and get debt validation as I have not signed a contract with them or any company they affiliate with. This account is fraudulent and was made without my consent. This is the only thing on my credit profile that's holding me up and it's not my responsibility. Procollect is a scam and does not care about consumer rights. I am not obligated to pay this account as it's not mine. I will take legal action if this account does not stop reporting against my social security and is removed immediately from my credit report.
|
| 06/15/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I was given a notice to wit 3 days to vacate not for non payment. XXXX XXXX ( XXXX management ) sent me a move out statement I disagree with the amount XXXX XXXX refused a payment plan. I have contacted ProCollect personally several times and an attorney reached out to ProCollect. XX/XX/2023 I began email communication with XXXX XXXX with ProCollect. XXXX XXXX would not accept a monthly payment plan and he noted my file contains : I refuse to pay the debt. XXXX XXXX property XXXX management corporate office stopped communicating with me and would not agree to a monthly payment plan or a payment settlement agreement. I am on fixed income and unable to work a job due to my o medical and behavioral health challenges. Thank you
|
| 09/22/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
Servicemember |
|
Procollect XXXX XXXX @ XXXX has not responded to my request to clarify what the XXXX is for! Ive been trying to resolve this issue for over a year and no response! I am now being told to contact XXXX XXXX at procollect through email which I have and again no response!! XXXX tired of this matter Im tired of the harassment from them to collect I followed their process and still no response! I want this removed from my credit reports all of them or they need to contact me with a resolution!!! They need to stop harsssing me Im a XXXX XXXXXXXX XXXX with XXXX XXXX XXXX so either help me investigate procollect or remove this debt from my credit reports!!! Also these people are very rude and disrespectful every lady one of the reps!!!
|
| 04/05/2017 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt resulted from identity theft
|
|
Web |
|
|
I 've sent multiple letters to this agency about this not being my account. After being advised by identitytheft.gov I 've completed and sent a fraud affidavit via certified mail. I can see they received it but nothing has changed. See supporting documents. even the USPS tracking.
I am a victim of identity theft and noticed a collection from Pro Collect. I 've attempted to dispute multiple times, however, no response on their end. Not sure what else to do. The police department told me to contact the federal trade commission which I wrote a formal complaint against Pro Collect in regards to this matter. The FTC also instructed me to complete and theft affidavit through identity theft.gov. Attached is my document. Thank you
|
| 10/05/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I contacted the collections procolect on my account. They said to get a police report and copy o My ID. I did that. I sent the the report number with my ID The colelction account is in Texas. I never have lived there. I have lived in XXXX and XXXX only. I told them this. The charge is {$340.00} but it is not mine! I have very good credit paying my bills. This is llowering my credit score and needs to be removed.
XXXX and XXXX I emailed my police report from XXXX XXXX Sheriff n Fl and my ID to dispute a fraud charge on my credit as collections. I have a police report number- XXXX for fraud on XXXXXXXX XXXX in Texas. I have never lived in Texas. I lived in XXXX for 42 years and XXXX 5. Please let me know you got this.
|
| 10/17/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Since sometime in XXXX or earlier, energy accounts have been opened in my name in the state of Texas. These accounts are not mine & I have never even lived in the state of Texas. Now the accounts are being sent to collections & it is affecting my credit. The latest account in collections is from Procollection for around {$550.00}. I called XXXX to dispute the collection, the address linked, & another Texas address appearing. I assume the rep did not know what he was doing because he didn't dispute the linked address & the company has verified the debt as correct. I have called XXXX once again, explained the situation & disputed both things. After I submit this claim I will also contact the Collections company myself.
|
| 11/18/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I had a debt in the amount of {$2900.00} from an apartment that my now ex-husband and I lived in. I paid that debt that was on my credit report in XX/XX/XXXX and that debt amount came off my report because it was paid in full. well in XX/XX/XXXX this debt collector came back up on my report for the same amount. I did not know it was in there until XX/XX/XXXX, and by that time my credit score had dropped. I have called them and emailed them my paid-in-full letter and they keep saying they have not gotten it. or they will say that it is under a different account number for the same amount and the same apartments. I don't think I should have to pay again for something that I have already paid off can you please help?
|
| 09/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
I have a Police Report and Fraud Affidavit for the erroneous items on my credit report.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX that speaks volumes to who I am.
The bureaus have violated FCRA and have NOT performed an Investigation and they have NOT provided me with one piece of tangible proof, signatures, agreements that these two erroneous accounts belong to me, because they can't provide documentation.
Delete these erroneous accounts immediately and it's your duty to put the bureaus on notice that this behavior goes against FEDERAL laws.
PROCOLLECT INCXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 09/20/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
XXXX Credit Report reviewed date XX/XX/XXXX Collector = Procollect Inc XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX ( XXXX ) Original Creditor = XXXX XXXX XXXX XXXX XXXX = {$74.00} Review of my credit report list the above credit collection account twice ( duplicated ). It was paid in full XX/XX/XXXX. I was not aware of the debt until I received their collection letter in XX/XX/XXXX which you can see I paid promptly. ProCollect refuses to remove these negatives on my credit report. Due to the age and their error duplicating, I've made attempts via online dispute and phone calls with no results. Agent answering the phone is rude and hung up on me.
I request both collections be removed ASAP.
XXXX XXXX XXXX XXXX
|
| 07/20/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Went into XXXX hospital ER in XXXX texas previous years. All bills paid by XXXX. Then out of nowhere I see pro collect collection trying to collect on the ER visits for XXXX XXXX XXXX XXXX. I never received anything from the XXXX XXXX XXXX. I was never informed. I went to the hospital patient administration and asked why did n't they use my insurance they said they had nothing to do with this particular company for the doctors XXXX XXXX XXXX XXXX XXXX only covers XXXX. I 'm trying to get pro collect to send me a legal authorization letter saying they can legally collect for XXXX. I called the so-called number For XXXX and the lady told me they do n't exists!!!??? there are XXXX items on my credit concerning this.
|
| 08/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
On XX/XX/2023 I mailed Pro Collect Inc a Cease & Desist Notice Certified Mail Number : XXXX XXXX XXXX XXXX XXXX XXXX. This letter was delivered to Pro Collect on XX/XX/2023 at XXXX. I demanded cease and desist of this activity as soon as possible within 15 days from their receipt of this notice. Today is XX/XX/2023 and I have not received any correspondence back from Pro Collect. This information is still reporting on my consumer credit profile.
THIS GROUNDS FOR REMOVAL. I HAVE NOT DONE ANY BUSINESS WITH PRO COLLECT NOR DID I GIVE THEM PERMISSION TO HAVE MY INFORMATION. THIS IS IDENTITY THEFT. THEY ARE DAMAGING MY CREDIT PROFILE. FDCPA FALSE MISLEADING INFORMATION. A COLLECTION ACCOUNT CAN NOT CARRY A BALANCE.
|
| 01/30/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
My name is XXXX XXXX. On the XXXX of XXXX, I called and requested that Pro-collect send a letter of debt validation in the mail. They were very rude and not helpful over the phone. I explained that I had no idea about the debt that was being claimed, and asked for a debt validation letter to be sent. They refused, stating that the debt was accurate and can be explained over the phone. I explained I still needed a validation letter, but they insisted that this means that I refuse to pay. I have no idea what debt they are trying to claim. They arent even trying to make a settlement, for whatever debt they say I owe, so I can just be away with this problem. They are very rude and conduct business unprofessionally.
|
| 08/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I contacted XXXX in regards to a collection account, ProCollect, that was being reported incorrectly on my credit report. I disputed the item with XXXX on XX/XX/2018 ( certified, signature receipt ). XXXX sent me an updated report ( confirmation # XXXX ) and corrected most of the error but left one remaining which is affecting my credit score. ProCollect ( collection company ) is reporting that it is still open when it is not. I have sent XXXX a copy of my Chapter XXXX bankruptcy ( XXXX ) filings showing them that ProCollect was included and that this account should either state included in chapter XXXX or state that it is closed. I have a copy of what I sent to XXXX with a copy of the certified mail receipt.
|
| 05/03/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
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I was alerted of an account that was sent to collections ( Procollect ) on my credit report. After further investigation I found that my social security number was used fraudulently. I called Procollect to find out what steps I needed to take to erase this fraudulent debt off of my credit report. I sent the documents they requested and after a couple of days I received a call about other documents that needed to be submitted. I asked multiple times which documents where needed so that when I listened to the call recording Id be able to double check and submit what was needed. I have sent the documents 3 times already and have not heard back from them. They are giving me the run around and this is not my debt.
|
| 01/04/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
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So I pulled my credit report around XX/XX/2019 and i found items on my report that was inaccurate and some collections on my account that was unknown. so i sent out a letter XX/XX/2019 saying that the items was not mine and i asked them to verify all of the information but i never got anything but them sending me the items were verified every month and this has been going on for 5 months i sends omething every month. i have reached out to creditors to get them to validate my accounts and debt and showing that i signed something with them but i have had no answer from them. i have asked credit bureaus to investigate my account and send me the signed docs. but i can not get to them so at this point i need help.
|
| 04/26/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
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I am a victim of identity theft. I mailed a letter, certified, tracked and registered, as well as other documents to ( Procollect Inc ) which included an affidavit of Identity theft, three police reports from the XXXX XXXX Police attesting to and stating that my identity had been stolen on three different occasions, in three different years. Account ( s ) were opened in my name, without my knowledge, as a result of identity theft. After receiving this information via a certified, registered and tracked letter ( Procollect Inc ) continues to report the unknown fraudulent account ( s ) on my credit report ( s ). The account ( s ) are : XXXX ( {$680.00} ). ( Procollect Inc ) did not respond to my request either.
|
| 04/01/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
Every call with the collector has been rude and abrupt. I have made an attempt to make a partial payment online which I was later told would not go through. i was told that I could not qualify for settlement because the balance was less than {$500.00}. I was told I could make payment in full for deletion because I was calling a day later than when the deletion was offered. I was also told the only payment that could be taken today was for the full amount not for the partial amount. I am certain there are XXXX complaints about this same agency. They make no effort to communicate appropriately or to actually get the debt paid. I would think that paying something is better than not being allowed to pay anything.
|
| 11/13/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
XXXX XXXX XXXX, owned by XXXX XXXX, attempted to send me a move out notice. However instead of placing my zip code on both the envelope and letter they placed their own so it was not received. They sent it to Pro-collect collections. I saw it on my credit report and that the original creditor was XXXX XXXX. I promptly called the manager to obtain a copy of the notice, where I found they placed the wrong zip code, and within 7 days of receipt handed them a money order.
I called Pro collect to tell them that the notices were never received from, any party, and that it needed to be removed from my credit report.
They informed me that they would not remove it because " I chose to pay the original creditor. ''
|
| 08/22/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I had a court case with the apartment company called XXXX XXXX of XXXX XXXX. In the case, the judge made no money judgement against me. But after the case, The company still ignored the ruling of the court and sent in an amount of {$1600.00} to a debt collecting company called Pro-collect. And i have contact pro-collect several times about the illegality of this debt with a supporting court document but they failed to honored the document. Also, i have contacted the three major credit reporting bureaus and as of now, it is only XXXX that has honored the court document by deleting the debt from my credit record. Therefore, i am kindly requesting from your office to look into this case. Thank you, XXXX XXXX
|
| 12/15/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
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I sent a dispute letter asking for proof, don't contact me, provide liscense, etc., that was delivered via certified mail XX/XX/XXXX. The debt amount they have is incorrect, because the original creditor dropped the ball.They haven't checked their mail or something because when I spoke to them, they said they " hadn't received it ''. I asked them to stop contacting me today, XX/XX/XXXX after I received XXXX calls in a row from their robo dialer at XXXX am. They said they would stop contacting me until XX/XX/XXXX, at which time attempts would continue.
Then I received a notification that my auto-blocker had blocked the number I flagged. They called XXXX times from the same number between XXXX and XXXX.
|
| 07/26/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
ProCollect is not willing to help anyone understand or give accurate information on any account that they have that concerns the consumer. I have been reaching out to XXXX XXXX and he always respond with the same response and has not provided any information I asked of him or XXXX XXXX. I am accused of owing them {$2400.00} as of XX/XX/XXXX. On XX/XX/XXXX, XXXX XXXX sent me an email containing inaccurate information and never responded back to my request of information. In Mississippi, Contracts, oral or written, and Promissory Notes have a statute of limitations of 3 years ( MCA 75-3-118, 75-2-725, and 15-1-49 ). As of today, XX/XX/XXXX, ProCollect is still reporting false information on my credit file.
|
| 08/31/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I received a call from Pro-collect stating I have an unpaid balance of {$12.00} that was sent to collections from XX/XX/2021 with XXXX XXXX and that I needed to pay it over the phone or via XXXX by the end of the day. They told me to go onto procollect.com to verify that account information, however the number that was given did not fit their form XXXX.
I then called XXXX and they did not have me as a previous account holder, but did indicate they work with procollect. The only energy account I had at the time was XXXX XXXX and they are no longer in business. I have never been late on a payment and therefore I just want to verify if it is real or fraud to clear it up.
Pro-collect phone number : XXXX
|
| 03/15/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
ProCollect removed the account falsely reported from my credit profile and then added it back. This alleged debt is not owed because XXXX County Judge dismissed the case finding the Plaintiffs did not provide sufficient evidence and eviction was done illegally. The case was appealed from the XXXX Courts to a higher court who dismissed the case due to Want of Prosecution and plaintiffs lied. County Court Judge XXXX XXXX dismissed the case. This debt is not owed and the fact that they keep trying to report this to the credit bureaus shows that they are not only violating my consumer rights but also the FCRA and FDCPA. I have included the higher courts judgement regarding this case and the case was closed.
|
| 02/15/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I did not authorize anyone employed by these companies to view my credit or agreed to be in a contract with them in which I would owe any money to this company Or firm.
report. This is a violation of the Fair Credit Reporting Act Section 1681b ( c ) and a serious breach of my privacy rights.
Please validate this information with these companies and provide me with copies of any documentation associated with these accounts bearing my signature. I formally request that these fraudulent inquiries be immediately deleted from the credit file that you maintain under my Social Security number.
Please note that you have 30 days to complete this investigation, as per the Fair Credit Reporting Act section 6ll.
|
| 01/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
On XX/XX/XXXX, ProCollect added a derogatory mark on my background search for public records as an eviction. Upon further research, this account has been taken care of under my bankruptcy that was filed and discharge XX/XX/XXXX and I am no longer responsible for this account. I have been trying to resolve this matter since XXXX of XXXX and I have yet to receive a reply from ProCollect. This matter has caused hardship in obtaining an apartment or rental house for my family. Also, there is NO written form of communication, contract, or signature for this accused debt at all. A bill without a signature does not validate the debt. Im requesting legal action to remove this account as a judgement immediately.
|
| 05/23/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Seen dept on credit report tried to acknowledge it. Called the dept collector first person was XXXX, he stated that I needed payment in full and no other options that I had to pay it right now or else they would come to my place of living and collect it there and that my kids will pay for my dept or be on the streets like I am. I called and talked to a new XXXX XXXX she said I needed it in full and when I called back to talk to her she wasn't available so XXXX got on the phone and said that I can't have any payment plans and stop trying. So I asked for a letter she denied me a letter saying to get a lawyer if I want to make sure the dept is mine. They said they will continue to harass me and my family.
|
| 04/12/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Procollect has continuously violated my consumer rights in more ways than one. I have Attached a Letter from the Apartment Complex stated the Debt is not owed. If the debt is not removed from the 3 Credit Bureaus I am filed a Civil Violation with the XXXX XXXX XXXX as well as my State Attorney Generals office for all Violations which entitles me to {$5000.00} per Violation. This is hereby notice to delete the account within the next 30 Days to avoid legal action.
I will be suing for the following 1 ) Debt Not Owed 2 ) Defamation of Character & Damages to Credit Report 3 ) Procollect is not bonded is licensed to Collect in the State of Texas.
4 ) I do not have any business or contact with Procollect
|
| 11/30/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
XXXX collections have been placed on my credit report relating to unpaid utilities that are not mine. All XXXX collections seem to relate to an address at which I have never lived. I contacted the utility company associated with Pro Collect 's collection, and they confirmed the delinquent account is under a different social security number and birth date as mine ( although same last name ). Pro Collect refuses to remove the collection despite me providing information to demonstrate it is not mine. I have contacted all XXXX credit reporting agencies and submitted documents and a letter proving that the debt is not mine, yet the collection continue to appear on my credit report and remains unresolved.
|
| 11/01/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I have been contacted and verbally abused by representatives from Pro Collect. Numerous times I have told them I am not responsible for the debt and asked for information about the account. I have been berated and falsely accused of owing money and was told that they would continue calling me every day until I paid. When I asked to speak to a supervisor I was told they would not connect me to a supervisor and would note in the account that I refused to pay. When I explained that I'm contacting them for information on howI can resolve this matter I was hung up on. The rep continue to call me by my incorrect name even after repeating several times to her that I was not the person she was looking for.
|
| 12/17/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whetherit 's a charge off? The balance is in fact wrong, please make sure to reverseit to XXXX or remove the item fully. Please also producedocumentation toverify all the charges and credits in this supposed account that caused to theextremely high credit figure you might have displayed on my account. My demand to present these records is a standard information demand in accordance with myrights honored within the fair credit billing act. If you fail to give these detailsper my civil rights petition, please make sure you quickly remove this specificwrong posting.
|
| 06/13/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
Pro Collect listed fees as debt for an apartment that was vacated. This apartment complex was paid in full at the time of the lease termination. We have repeatedly advised them that this debt is incorrect and we have been provided no right to dispute nor have we been provided with the original debtor 's information, which we need becuase they sold the complex. We have receipts showing where the debt was paid and Pro collect will not provide us with any information so we can dispute. The manager refused to send me a copy of the notice stating he already sent it once to the wrong address and he declared he does n't have to do it again and said he did n't care about our credit or if we paid the debt.
|
| 10/06/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I would like my derogatory remark removed. This account is are misreporting on my credit report. This account does not belong too me. The date that this open was opened was XX/XX/XXXX. The amount is for {$590.00}. I have reached out to this creditor multiple times that this debt is not mines. I never lived at the listed address and I never had service with this company. I have provided police report as well. The creditor stated to me that there was nothing that they could do to assit with this fraudulent account.
Please apply these laws to my account : The Fair Debt Collection Practices Act Law 111-203, title X, 124 Stat. 2092 ( XXXX ) Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681 ( FCRA )
|
| 12/02/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I recently discovered that my credit score dropped by over 100 points. I go a credit report and it says there was collection pending from ProCollect INC for XXXX for XXXX XXXX XXXX XXXX XXXX. I have never lived there before and have never received any calls or letters from XXXX, so I called the agency and they admitted it was their mistake. My name is XXXX XXXX, the person they were looking for name was XXXX XXXX, so they said they would remove it immediately. Which is good, but I have no idea how to confirm this has been done. Also, my lower credit score is affecting my interest rates on my new loans, so can you please help me get my credit score back to XXXX like it was in the previous months.
|
| 04/13/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
To whom it may concern, I was was in an apartment at XXXX XXXX and it flooded and was asked to vacate the premises due to the repairs being made. I asked for a termination of the lease agreement with no penalties or fees. I was advised to sublease the unit. I was unable to sublease it as the unit was under repairs and could not be subleased. Due to the repairs I was not able to stay at the unit nor sublease. As such rent should not have been charged. Moreover, I incurred damages in the amount of {$5500.00} due to the flood in the apartment. The leasing office changed the renter 's insurance policy two weeks before the flood and failed to notify. The new policy did not cover any flood damages.
|
| 04/16/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
|
|
I have been trying to get a debt validated on my credit report for the last year and each time I have called Procollect Inc., a third party collector, they have been very rude to me and told me that they do not have send me any proof that I owe this debt because they sent it. I never received any paperwork. I just found out last week that there were too evictions filed against me. I contacted the original creditor about this debt XXXX XXXX XXXX XXXX and they told me they didn't have any information and I would need to contact Procollect Inc. I have not been able to get any supporting documents that I truly owe this debt and it is killing my credit and prohibiting me from renting an apartment.
|
| 09/29/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I have been disputing this account for some time now with PROCOLLECT. I sent an initial dispute letter asking for verification of this account because I am not familiar with this account and they have not responded. Are they legally able to collect on the debt? How did they calculate the amount they claim I owe? How do they know I am the owner of the debt? Im curious because I have never done business with them or the original creditor. My letter was delivered on XX/XX/XXXX, and here is the tracking number XXXX. I was under the impression that if they didn't respond it would automatically deleted from my credit reports. Silence is being in agreeance. I am sure there is a law that proves it.
|
| 08/31/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
ProCollect, Inc. has been harassing me about a debt that I do not owe via telephone and mail. i have told them numerous times that I do not owe any debt and that I am not paying any alleged debt. 15 USC 1692b ( 2 ) -Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall ( 2 ) not state that such consumer owes any debt ; 15 USC 1692b ( 5 ) ( 5 ) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt ;
|
| 05/14/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
A complex I used to live in 2 years ago put my account in collections. I never received a notice that I had an account in collections. I found out through my experian app. The complex contract clearly stated that if I made two written requests and they did not resolve my issue, I could terminate my contract effectively immediately, which I did. When I called the collections agency I attached emails as well as a picture of the contract and they never got back to me. The collections agency says I needed to put the complex on notice 30 days before I left but according to the contract, since they didnt resolve my issue in a timely manner after several attempts, I could terminate immediately.
|
| 10/10/2019 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
Debt Collector : ProCollect XXXX XXXX XXXX # XXXX XXXX TX XXXX, Representative for this company is a Mr. XXXX, I have repeatedly asked that all communication with this company be via mail, they still continue to call and call at any hour of the day. They also continue to call my employment even though they were never given this number and have been asked to not contact. I have repeatedly asked that they not contact my Ex-Husband on his cell phone regarding a debt that is not associated with him at all ( divorce final over 6 years ago, debt is from 2019 ), the last call was on XX/XX/19 to his voicemail. I have sent a certified letter XX/XX/19 to this company specifying their violations.
|
| 08/26/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
I got a letter from Pro Collect indicating that they were attempting to collect a debt. I immediately mailed them asking them for : 1 ) name and address of the creditor 2 ) indication of whether this is time barred 3 ) suspension of collection efforts until they have responded.
I got no response.
I called on XXXX XXXX and was told I needed to email XXXX procollect. I did so. No response.
I emailed again on XXXX XXXX and there was no response.
I called again today ( XXXX ) and was told that I would need to email him once again. I was also told that they would not provide me with the address of the creditor.
I saw today that the account is now being reported by credit agencies.
|
| 10/04/2021 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
|
|
Some girl named XXXX XXXX is using my address and my phone number, my information to purchase products and is having debt collectors call me instead of her regarding all of this stuff. I have no idea who she is. But I have her address and I know her name. I don't know what's going on but all I know is her name is XXXX XXXX she lives in XXXX Texas and she bought a bunch of detox cleansing stuff on the internet and they've been emailing me repeatedly about the order and I keep telling them they have the wrong email. And then a debt collector called me today asking for XXXX and saying that XXXX needs to call back immediately. I'm not XXXX. My name is XXXX XXXX and I live in XXXX XXXX.
|
| 10/27/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I received a notice of the this debt on XX/XX/XXXX from Procollect Inc. This debt was incurred in XXXX and paid around XXXX to the XXXX XXXX directly. I called and spoke to a representative for Procollect asking for some type of verification on this as it was paid many years ago. All they could provide was that they had spoken to me last in XXXX. I have not been contact by them since. The XXXX XXXX XXXX not have this information any longer as it has been 10 years and they have moved management companies many times over. When I asked for Procollect 's license number to make a report, I was denied. I was unable to find their information as a licensed creditor to make a report online.
|
| 06/28/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Pro Collect placed a collection on my account and has not responded to my attempts to get them to prove that the debt is mine. Nor will they remove it from my credit report.
They just sent me a copy of a final bill as " proof '' of the debt.
When I called them to try to resolve this issue, the person stated that there was a '' freeze on my account ''. She stated that since I was a " third party '', she could not talk to me. She said I had to email a manager. When I emailed the manager I received a response stating that my debt had to be paid in full.
If I am a '' third party '', why was the debt placed on my credit report? That alone should be proof that the debt is invalid.
|
| 09/05/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I was preparing to finally move out of my others house. I pulled my credit report as well as applied to a few apartments and have been getting denied.
I contacted PROCOLLECT Via US Postal Service First Class Mail, to try and dispute the collection. I requested any proof or documents they had. They replied with this debt is valid and updated it on all 3 credit reporting agencies. Also PROCOLLECT is inaccurately reporting XXXX balances. XXXX is reporting a balance of {$5700.00} while XXXX is reporting a balance of {$8700.00} According to the 15 U.S.C 1681 law there should not be any damages on my report as it is reflecting on my poorly and in turn is a defamation of my character
|
| 07/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I submitted a dispute with XXXX, XXXX, and XXXX against Pro Collect. My dispute is that a collections account is still reporting on my credit and it is past the statue of limitation for Texas.
XXXX and XXXX- Didn't even reinvestigate the dates.
XXXX - Pro Collect submitted a copy of the original contract ( shows dates of first delinquency ) but didn't remove it from my credit file. All three companies are only investigating the account ownership. I am not disputing ownership. I am disputing the fact that its an old collections account and past the statute of limitation. The original date of first delinquency is XXXX/XXXX. The statue of limitation would of expired XX/XX/2023.
|
| 01/16/2024 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XXXX on XXXX violated myself and the tenants civil rights thus forcing a FHA/HUD filing XXXX XXXX on XXXX and XXXX XXXX, president/CEO agreed to remove any and all charges in the settlement signing such on XX/XX/year>. To date, they did not adhere to the settlement agreement, thus signing in bad faith and causing the FHA/HUD to file with the appropriate parties to seek sanctions against them. As a result of the warnings provided to XXXX on XXXX and XXXX XXXX, ProCollect provided a letter stating the balance owed to them was now {$0.00}, but have not removed their collection attempt from my or the tenants credit reports as required, thus causing additional and further damages.
|
| 09/27/2023 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I have contacted procollect multiple times via phone call and via electronic requests through the procollect website. they have not provided any information other than the total of my debt i allegedly owe and who filed it. XXXX XXXX XXXX was the company that filed the debt. They did not contact me prior to sending me to collections for the amount they are claiming I owe. In addition I have been contacted approximately XXXX2 times from phone number : XXXX ( XXXX ) XXXX, this occurred between XX/XX/XXXX and XX/XX/XXXX for this debt. Even after telling them I will be disputing it. They told me it was too late to dispute the debt and that they are considering it true and accurate.
|
| 05/21/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
ProCollect Inc. tried to collect a debt from me from XX/XX/2010. I never received a bill from the original person ( s ) and now 5 years later, this debt is on my Credit report. This is a medical bill from the physician that I never received. In Texas, this is past the statute of limitation and I have asked ProCollect to immediately remove this debt from my Credit Report. I have a daughter that will be heading to college shortly and this can ruin her financial aid if I cant apply for a loan to help her in school. I am asking for assistance in removing this debt from my credit report and to stop ProCollect from doing this to other people. This company needs investigating. Thanks
|
| 12/20/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I had a balance of {$1600.00} owed to Pro Collect Collection Service. I made an agreement to pay the amount in 3 months, in which I did. The {$1600.00} was for a bill to the XXXX XXXX.
I asked the collection agency if they was going to delete the collection from my credit reports, when I paid the balance in full and they assured me that they would.The balance was paid off in XX/XX/XXXX.
The collection is showing a XXXX balance on the credit report, but it is still on my credit report.
I called this morning, and they transferred me to a lady named Mrs XXXX, and she said that she didn't see it in the notes, and they were not going to delete it and hung up the phone on me.
|
| 08/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
This Account was paid, closed, removed, in XXXX. The last 8 months or so pro collect has been reporting this account as new and every month has sent it to the bureaus. My credit scored has been demolished because of this and because its an apartment its showing on any housing that I apply for. I received a letter saying that a company has illegally obtained my information and has my information. I have called multiple time. Filed a dispute for this same account 3 times and instead of fixing this issue they keep saying that this is valid. I have spoke with them and the feedback I am receiving is more concerned with me paying another {$3000.00} instead of fixing there mistake.
|
| 07/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I submitted a dispute with XXXX, XXXX, and XXXX against Pro Collect. My dispute is that a collections account is still reporting on my credit and it is past the statue of limitation for Texas.
XXXX- Didn't even reinvestigate the dates XXXX- Didn't even reinvestigate the dates.
XXXX - Pro Collect submitted a copy of the original contract but didn't remove it from my credit file.
All three companies are only investigating the account ownership. I am not disputing ownership. I am disputing the fact that its an old collections account and past the statute of limitation. The original date of first delinquency is XXXX. The statue of limitation would of expired XX/XX/2023.
|
| 05/17/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I lived in the retreat XXXX for two years, I was never notified by this company that I owed them any money upon leaving the complex. 9 months go by and I see a pro collect account on my credit score which dropped it, I later received by mail their letter stating that I owe money. I called and attempted to settle the collection by paying half of it, she refused to take the money, or would she send anything to the credit companies letting them know I was never contacted about these fees from the retreat or them. I would like this complaint, to get this collection removed from my credit because I feel they are using my credit line to collect money from young college students.
|
| 04/04/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Older American |
|
I tried to dispute with the pro collect co.
1.this co call the 27 times XXXX before I find out was collection agency without notification Letter. they say they can not find my file, so ignored it. still calling me.
then they said file disput through their website.
2. once I found out disputed right away but still got calls everyday 3. still got calls 36 times after disputed XX/XX/2022, 4. I received letter from them on XX/XX/2022 that I owe money for {$1600.00} wrong statement. sent mail disputed letter with all the documents that I don't owe money.
5. No response, just keep calling every day. yelling at me not to use speaker phone 6. Impossible to work with this co.
|
| 06/10/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
ProCollect placed a {$230.00} charge on the XXXX web site ( the creditor name was XXXX/XXXX XXXX ) and was placed on my credit report.
I contacted ProCollect and after 5 minutes ProCollect realized they had the wrong XXXX XXXX XXXX they were pursuing ( my DOB is XX/XX/XXXX, the bad guy was XX/XX/XXXX). I have the Manager of ProCollect contact information as the Manager apologized to me several times about the mistaken identity against me and the case was immediately dropped against me. I then disputed this case at least 4 different times to XXXX to drop this " closed '' case against me ; but for reasons unknown XXXX refuses to take this fraud off my credit report????
|
| 08/20/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
My previous apartment wrongfully placed us on collection without us being notified about it. I went into contact with the apartment and they agreed to settle and remove the collection they had placed on me because it is a fault on their side since i gave a move out notice complete with the my new address and phone number but i was not contacted. Several weeks goes by and my apartment said it has been taken care of but the collection is still showing on my credit report and i have tried to contact the collection agency many times they just keep saying they ca n't access the account # and send me to voicemail of some guy which never calls me back after me leaving messages
|
| 03/15/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
Procollect is using abusive, coercive and oppressive acts to block the right of having a fair and accurate credit file. Procollect has never provided Gramm Leach Bliley Act disclosures in accordance with 15 USC 6802 ( b ) ( 1 ) ( B ) and 15 USC 6803. Therefore, Procollect has obtained, trafficked and used my nonpublic personal information used defame, intimidate and to coerce payment on a debt that I do not owe, nor has Procollect ever provided adequate validation of the alleged debt. Procollect does not have authorization or authority to traffic my nonpublic personal information, especially for its own financial gain. Please see attached correspondence and FTC report.
|
| 08/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I recently reviewed my credit report and was deeply troubled to discover several items that are unverifiable, invalidated, and inaccurate. These discrepancies have caused me significant distress.
Furthermore, it's important to note that these inaccuracies have already been removed from other credit bureaus ' reports, highlighting their inaccuracy.
Under the Fair Credit Reporting Act, it's crucial that my credit report is 100 % accurate. However, I've identified violations of 15 U.S. Code 1681e ( b ) and 15 U.S. Code 1681i ( 5 ) due to these inaccuracies.
I urge your agency to rectify these issues promptly and ensure the accuracy of my credit report. Thank you.
|
| 02/09/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Contacted me after I asked not to
|
|
Web |
Older American, Servicemember |
|
Procollect has again sent a letter to our house regarding our son 's debt issue. They have been notified repeatedly that our son does not live with us. Yet, a letter arrived today again. A complaint was previously filed with your agency about this same account. In the letter that I now have in hand, Procollect is offering a settlement of 50 % of the debt and deletion of the issue from my credit report. The previous case I filed with you dealt with the fact that Procollect put this debt on MY credit report rather than my son 's. If this is on my credit report again, I will take additional steps against them, but I do not know if it is on my credit report now or not.
|
| 11/20/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
My identity was stolen by former friend XXXX XXXX. Turns out she used my personal identifying information to rent an apartment without my knowledge or consent. I have tried to reach her but she wont take my calls or texts. I have also contacted the apartment community, XXXX XXXX XXXX XXXX XXXXXXXX and I have contacted the XXXXXXXX XXXX XXXX.
The amount owed is {$2300.00} and is now in collections. I have been able to successfully have the item removed from XXXX but XXXX refuses to remove the collection.
The collector, ProCollect Inc was rude and not helpful at al. They simply insisted that I pay for this and I absolultey refuse because this debt it not mine.
|
| 07/15/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
No information given regarding account. Violates federal 15 USC 1692gf and 15 USC Section 1681 ( i ). The bureaus have it reporting different pricing and multiple inaccuracies. I never authorized or given permission for this to be reporting. its been 2 months and no information given. No medical release to collect on this debt either No information given regarding account. Violates federal 15 USC 1692gf and 15 USC Section 1681 ( i ). The bureaus have it reporting different pricing and multiple inaccuracies. I never authorized or given permission for this to be reporting. its been 2 months and no information given. No medical release to collect on this debt either
|
| 05/17/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
On XX/XX/22, I contacted Pro Collect Inc via email about a {$3100.00} debt that I allegedly owed. Each time Ive called to get information, Ive been harassed about payment and not provided with information. They keep reporting to my credit bureaus on the XXXX of each month, purposely damaging my credit. I demanded that info be sent within a 14 day period from date of that email because of that reason. I received a response from a XXXX on XX/XX/22, which also ended on XX/XX/22. He was of no help. Told me to call them and I refused because again, each time Ive called, they gather all my information, give me no information and just ask for payment. Im tired of this.
|
| 04/11/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
ProCollect DID NOT and NEVER informed me that I owed a debt or that I had a right to dispute the debt. I contacted ProCollect on XXXX, 2017 and paid them {$1800.00} ( which include a fee that they charged ). Yesterday on XXXX/2017 I checked my credit report and ProCollect has reported an open collection account and caused my score to drop XXXX points! When I contacted them today the person who took my call initially was very rude and condescending telling me that I " should have paid the debt in the first place. '' Then I spoke with " XXXX '' who admittedly stated that he had never tried to get in touch with me prior to me calling him and paying the {$1800.00}.
|
| 07/11/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I moved out of XXXXXXXX XXXX XXXX XXXX XXXX in XX/XX/XXXX. I gave the apartment team my forwarding address twice ; once in a letter and the other when I dropped off my keys. I never received a final invoice from them.
At some point, they transferred the debt to Procollect , Inc, who also never sent me an invoice. On XX/XX/XXXX, they reported that {$210.00} was in collections to the credit reporting agencies, which reduced my credit score by over XXXX points.
Since Procollect , Inc did not mail me a letter about the debt they claim I owe, I was not able to review the claim and they did not have the right to report the debt to the credit reporting companies.
|
| 03/04/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I moved out of apartment due to military orders. The complex was notified ( multiple times ) months in advance with no response until the month of the move out date. Apartment was clean upon moving out.
After sending them the proper documentation ( military orders ), they still have not removed the account and now are saying there is an outstanding balance due to condition of the apartment after move. I have sent in documentation of the condition of the apartment after I left, including a video. Proving the condition of the apartment was adequate.
Since I provided my military orders in advance, I am protected under the Service Member Civil Relief Act.
|
| 06/19/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This account is does not make any sense nor does it have clear information. Ive received information of the debt but still have no knowledge or understanding. Its for an apartment that states I was evicted I have no court filling of that. The documents provided has a forgery of my signature ( and the last name is spelled wrong ) I have tried to contact agency and get bureaus to investigate. I have informed the agency of identity thief & no response have been made. This is violating my rights as a consumer. The ledger that the company is sending has no letterhead, the dates do not match the debt. The company has asked for my ID Ive emailed to the company.
|
| 06/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
There has been several attempts for procollect Inc to validate a debt they stated was mine. I have tried many attempts to get procollect to validate this debt by sending validation letters directly to them since XXXX2020. I have also sent all three credit bureaus certified receipts and letters that I have sent them and only XXXX has been removed off my credit report. I have sent certified return receipt every time and pro collect still has not responded or removed it from my credit reports. I also hired XXXX XXXX after not getting anywhere and they stated they have not had a response from procollect Inc either since there attempts since XX/XX/2020 2020
|
| 02/11/2016 |
Yes |
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
I had my credit pulled and found a collection item from a company called procollect for {$940.00}. i called them and was told this was from physicans emergency care someone who i never received service from asked for a itemized statement they refused said pay or they would make thing worst. I contacted XXXX XXXX XXXX to find XXXX WAS TERMINATED FOR FRAUDuLENTLY BILLING HOSPITAL PATIENTS, TRIED TO CONTACT THEM to dispute BUT THEY FILED BANKRUPTCY AND ARE NO LONGER IN BUSINESS. procollect has violated my right to privacy and the hipp act. this is not a valid debt they have cost me harm my credit score has been negatively affected dropped from good to bad
|
| 11/14/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
ProCollect Inc is reporting on my credit reports that I owe them a balance of {$550.00}. I never had a contract or resided in a property ProCollect Inc Manages. I asked them to provide validation and they sent a lease from XXXX XXXX XXXX They werent able to provide any payments or receipts .I was unaware this was going on my credit reports as I was not notified and never had an agreement or contract with Procollect. Per FCRA regulations notice should have been given no agreement or contact stating I owe them and agreed to a certain amount that they request. If item arent deleted I will seek legal counsel as this is a violation of the FCRA regulations.
|
| 08/04/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have a {$2900.00} debt collection on my credit resulting from an previous apartment that I lived in with my mother. I signed a lease, but she was head of household. We moved out and there was still a balance due. However my mother has filed bankruptcy since then and that debt has been cleared off her credit, but still shows up on my credit report. I need to get this charged cleared from my credit report, as it is hindering me from applying to future apartments. I should not be liable for this amount as it has already been put through my mothers bankruptcy. Its off her credit but not mine. Without this charge taken off I cant find a place to live.
|
| 08/29/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
The balances and information that this collection agency is reporting is inaccurate. The same original creditor is reporting two different balances and the two separate charges for the same thing ( two separate amounts ). I've reached out to the collection agency and the original creditor to resolve issue. Original creditor can not tell me what the balances are. Regardless of terminating lease early, they can not verify what the balance is for and what the other collection company is collecting for. Of course the collection agency is going to stand firm that the information is correct, it is not! I will be seeking legal action against these people.
|
| 09/13/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
this should not be on my credit report as the Bankruptcy courts do not report to the credit agency.. this should not be on my credit report.. this needs to be removed immediately.
As I have not heard back from you in over 30 days since my notice of dispute dated XX/XX/1999, and since you have not supplied the demanded proof of the alleged debt, under the doctrine of estoppel by silence, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I may presume that no proof of the alleged debt, nor therefore any such debt, in fact exists.
this in not permitted by law.. Please have this removed .... this needs to be removed from all three credit bureaus
|
| 02/07/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
ProCollect wants us to pay {$13000.00} for an illegal debt not owed. They state they are not the company to speak to. Well, please explain why they have a debt and have hit our credit? The debt not owed on our credit report has their name on it. They are responsible and are committing extortion. XXXX does not have our debt. PROCOLLECT has their name all over it. They are in violation of FCRA and violating my Rights under TN State law and federal law. I assume the people at PROCOLLECT are illiterate. The debt has their name on it. No one else has their name on it. It states PROCOILLECT the village idiots of debt collection have their names on it.
|
| 11/25/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have personally disputed 3 x a debt with Pro Collect collection agency and XXXX XXXX. I moved out of XXXX and received a great response on my move out report. They claimed they had to replace a 10x15 piece of carpet due to a small stain. They refused to show me the video they take on XXXX and refused to give me the carpet with supposed stain and henceforth refused my deposit refund.
Now theyve assigned the debt to Pro Collect of which I disputed the debt and they failed to validate and prove the claim rather they just send me documentation on original name of Creditor.
I want this removed from my credit bureau or should I seek legal action?
|
| 03/26/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I moved out of an apartment complex call XXXX at XXXX XXXX on XX/XX/2021 and requested an itemized bill. I also provided my forwarding address and the manager replied they would send me an itemized bill when it was ready, but they sent my account straight to collections without sending me any notification via mail, Email, phone, nothing. I also had a coapplicant And they did not contact him either with the itemized bill or past due balance or anything. The only reason I saw it was because It appeared on my credit. I sent them all my emails requesting bill information and they never responded they ignored me and sent my account to collections.
|
| 09/19/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
On XXXX XXXX I received a notification from both XXXX and XXXX about a new collection from Pro-collect in the amount of {$5300.00}. I have no idea who the collection agency is and I was never contacted by this company in writing or over the phone in an attempt to collect this debt. I disputed this with XXXX and they have completed an investigation and are saying the debt has been verified, but did not provide any information as to how and why they came up with this result. I want to report XXXX for reporting and validating the derogatory hit to me credit and also to Pro-collect for reporting this before contacting by writing or over the phone
|
| 04/02/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Procollect is a collection agency I guess for XXXX XXXX XXXX. I paid the XXXX XXXX XXXX in full. Procollect is stating on my credit bureaus I paid their collection company and stating a different amount. They r dishonest and inaccurate I have disputed this and the credit bureaus said it was validated. Which is not true. I gave copies of my money order receipts I paid to the XXXX XXXX XXXX to all 3 credit bureaus. And procollect changed the amount I had paid to an inaccurate amount. but still not to the accurate amount. I want this account immediately removed or I will sue procollect and each of the credit bureaus for dafamation of character
|
| 10/19/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Procollect contacted me in reference to a settlement. I was advised that I could settle my debt for {$500.00} .I advised that I would be able to call her back ... .When I called back Ms. XXXX placed me on hold when she returned to my call she advised that she would not be able to take my payment. After she promised that she previously could I because I do not know collections tactics then asked my sister to assist me with the call .I advised that I gave my sister permission to speak on my behalf. They refused to allow her to assist me with the call then we were again disconnected.
I have been verbally abused and consistently disrespected.
|
| 02/16/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
So there is 3 accounts that are sitting on my credit report in collections for more than 7 years. one if from pro collect with a balance of {$4400.00} the other are from XXXX XXXX XXXX of a balance {$1900.00} and {$550.00}. I tried disputing these collections and they keep telling me that they are accurate. bur see not all credit bereaus are reporting these accounts. the procollect is not my debt. For the pro collect all 3 credit bereau are repoting different balances which is has been more than 7 years sitting there. please help as you can see in my report i am trying to fix my credit and this is really affecting me. thank you in advance
|
| 09/17/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have a collection account from PROCOLLECT , INC on my credit report. They are reporting unvalidated information on my credit report and are saying I owe them money. I am requesting that the unvalidated information is blocked and removed from my credit report immediately and I want a copy of such deletion request sent to me. 15 US Code 1681a ( 2 ) states that any consumer reporting may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. You are in violation block and remove unless debt is validated. The amount of the account is for XXXX.
|
| 01/27/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Taking/threatening an illegal action
- Threatened arrest/jail if do not pay
|
|
Web |
|
|
Got a call, was very unaware of unpaid debt I used fincial aid to pay for the apartment. Never received any mail or email about paying the debt our phone calls and voicemails. When explaining my situation and saying I was willing to pay the amount was doubled what is shown. I tried to ask for lower payments because I was in school the representaitive I had would not work with me asked to speak with her supervisor she said she was and I asked to speak with the supervisor above her she refused. Asked for account number to pay debt online she refused made me very nervous that she was n't who she said she was and somehad stolen my information.
|
| 01/17/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
There was a phone call made to resolve the debt from my phone for a settlement. I was listening in and the rude XXXX XXXX was aggressive on the line stating he wants a payment in full, I asked if they dont settle and he stated, I said it three times already pay this in full. XXXX XXXX obviously has issues with numbers and cant count because he did NOT state anything three times and demanded payment. He gave out the balance on the account without even attempting to verify any piece of information on the phone such as street address, date of birth, or social. Therefore ; my private information was given to a 3rd party without authorization.
|
| 05/25/2018 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This is the fourth trial that ProCollect INC. made to collect the debt that I did not owe.
Procollect Inc. contacted me first time in XX/XX/2015 to collect a debt that I did not owe. It was resolved throughout credit bureau by verifying the person who Procollect tried to contact was not me.
The same company tried to collect the same debt that I did not owe a few more time for the past.
Today I got a letter about the same debt from ProCollect. The amount is {$360.00} and the creditor is XXXX XXXX XXXX/XXXX.
I want ProCollect recognize that I am not the person who owes the debt described in the letter and will not contact me any more.
|
| 07/20/2017 |
Yes |
- Debt collection
- Mortgage debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
This collection agency is reporting on my credit reports for a debt that has never been mine. Someone has used my information for an apartment that I have ever stayed at. If they did a skip trace, look at any recent inquiries or credit reporting reports this address has never been attached to me. I stayed at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX from XXXX through XXXX. Then, I moved to XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXX, TX XXXX where I am still residing. This is not my debt, I pay my rent timely. However, I dispute the validity of this debt. I do n't have a contract with a collection agency and did not owe them anything.
|
| 10/04/2017 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Okay, I have contacted and spoke with this company numerous times. The company XXXX has been coming after me for years about this debt with XXXX Apartments ran by XXXX XXXX in XXXX in the amount of {$1600.00}. I satisfied all my judgement with them on XXXX XXXX, XXXX. I still have my original documentation from the day I paid them and have kept it just for this very reason. I have sent a copy of this document to them and they still are coming after me stating I owe them now and not the apartment. I moved out of the apartment XXXX of XXXX and satisfied my judgement while in court there is no reason that I need to pay these folks again.
|
| 06/22/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
Collection company is trying to make me pay a collection fee for a debt that I paid years ago to the doctor and I do n't know how this company thinks it can collect from me. Their statements shows an original balance of {$0.00} but they want a collection fee of {$7.00}. They are threatening if I do n't pay, " Do not delay. Credit information is now being accessed for employment & apartment qualifying ''. Another threat is " Procollect will delete your account from your credit report and reduce the balance by 50 % if payment of {$7.00} is received in our office no later than XXXX/XXXX/2015. " I do not owe any debts and this is a scam.
|
| 11/10/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
My name is XXXX XXXX XXXX. My address is XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX. I have lived at this address since XX/XX/XXXX, and I have a copy of my lease agreement, which says the same.
The Company is XXXX XXXX XXXX, the amount is {$1900.00}, the date is : XX/XX/XXXX. The current collector is : Procollect , Inc @ XXXX XXXX XXXX XXXX XXXX XXXX, Texas XXXX. The person I spoke to @ Procollect was uncooperative and hung up the phone as I was attempting to clear the matter. Since, I have returned their letters writing on the letters : that XXXX XXXX does not live at my address, and that I have lived at this address since XXXX.
|
| 10/18/2018 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
On Monday XX/XX/2018 I received a letter from ProCollect Inc. After reviewing the content of the letter, my wife & I decided to give them a call. During the conversation the agent mentioned that we can immediately pay by Debit Card, because the payment deadline is XX/XX/2018?. She explained that the original creditor sold the debt to ProCollect without contacting me first!.
On Wednesday my daughter who was the tenant decided to stop at the creditor ( District of XXXX, XXXX, Florida ) office for clarification of the charges. The answer she received was, that we need to contact ProCollect because they already sold the dept to them.
|
| 01/17/2018 |
Yes |
- Debt collection
- Medical debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
I wrote a letter to Procollect asking to verify and validate the debt as it is my per the FCRA. it seems as if no investigation was carried out. they sent me a letter back " typed word document '' that simply said I owe XXXX dollars demanding that I pay immediately. I then called and asked questions on having the correct documents sent to me they need to have on file to collect a debt from me per the FDPCA ad the FCRA.
after being hung up on twice I was finally told by the supervisor that the do not have the documentation. But they continue my try and make me pay and its on my credit report.
they are In violation of federal law.
|
| 04/19/2021 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I reached out to PROCOLLECT , INC about a debt that was being reporting on my credit report from XXXX XXXX XXXX. I first reached out to XXXX XXXX XXXX MANAGER FOR PROCOLLECT , INC VIA EMAIL at XXXX. I asked to be provide validation documents of the debt. On Friday XX/XX/2021 I received a email from XXXX XXXX the Assistant Director of Correspondence & Bankruptcy Resolution for PROCOLLECT , INC with a document of charges that wasn't legible and was faded. On Monday XX/XX/2021 I reached back out to XXXX XXXX XXXX an asked to be provided a LEGIBLE DOCUMENT OF MY CHARGES. She then provided me an document that has been tampered with.
|
| 04/12/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have submitted at least 8 disputes this year to XXXX and XXXX regarding a duplicate account on my report they have never investigated this fully and when they do the account gets removed only to be put back on my report the next month the account with Pro Collect is for the same amount to report it twice the company XXXX XXXX changed the date of the amount which is also not correct. After multiple complaints to the credit agencies and PC they say they will fix it but never have and this has been going on for over a year. A duplicate account is on my reports from Pro Collect and the agencies refuse to properly investigate it.
|
| 02/20/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Randomly I had a collections agency call me stating I had a balance with a gym that they were working on the behalf of. I asked for documentation from both the collection agency and the gym itself with nothing but figures pointed at the other party to retrieve that info. Neither party is helpful or trying to resolve this matter.
*This membership came at a time where I was recovering from XXXX found in my XXXX and XXXX XXXX XXXX XXXX It had to be removed by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX.
I was def. not able to move let alone workout for months. So I know without a doubt this was bogus.
|
| 05/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
The debt was taken care of with the property management XXXX XXXX XXXX of XXXX XXXX Texas in XX/XX/2018 and a legal contract was signed stating no debt is owed. Well the property managers never updated the information and my account was picked up by Procollect collection agency. I called procollect and told that debt was paid and they contacted the company it took procollect 2 months to update to my information to state I do not owe any money to either XXXX XXXX XXXX or Procollect. But Credit bureaus wont update my status to reflect that no balance is due and it still remains as a valid debt status. Please assist in removing.
|
| 10/11/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
XXXX XXXX suppose to send me back my security deposit in the amount of 150 $ 30 days after I moved out of the apartment. Instead of returning my deposit they ( XXXX XXXX ) sent me the final statement by email without signature which made me believe someone is trying to commit fraud against me.
On my response to provide me the proof of necessary activity they are going to charge me for ( Painting, Carpet replacement ) I did not receive any.
Instead I was reported to collection agency which will affect my credit.
I am demanding my security deposit back plus removing my file from collection plus compensation for moral damage
|
| 02/26/2019 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
I received a call at XXXX XXXX. on XX/XX/ 2019 from a very brusque-mannered man who threatened that my rental and credit history would be RUINED because I refused to provide personal information. He said he was " notating my file as a refusal to pay '' when I advised that I would not be giving any personal information to a stranger by phone because I've been a victim of identity theft. I never said anything about refusing to pay ; nor did I acknowledge whatever the debt was that he was speaking of. I was threatened about my credit and rental history regardless by the collections representative. My FDCPA rights were violated.
|
| 05/02/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I received information from a apartment company I was trying to rent from stating that I had an unpaid debt on my record, I checked my report and it shows as Pro Collect is trying to collect on an unowed debt. I've tried contacting the company and they refuse to remove it even though the state is showing that I don't owe anything. They have bough this debt off of another company who is reporting fraudulent information and has no liens or judgment 's awarded to them. I have requested validation of this debt 4 times and they can not show validation and have even stated that they don't have to show or prove the debt is valid.
|
| 10/08/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
1. Received collection letter from ProCollect on XX/XX/XXXX.
2. Did not recognize original creditor ( apt I had never lived in ).
3. Submitted debt validation letter on XXXX to ProCollect via certified mail 4. Received debt validation lease contract on XX/XX/XXXX with information that showed debt did not belong to me ( DoB, address of residence is not mine ).
5. Sent letter to ProCollect pointing out that the debt was not mine, with driver 's license as proof showing it was not mine.
6. ProCollect filed the collection against my credit accounts anyways, despite the evidence I provided, in attempt to coerce payment.
|
| 09/02/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
I have asked Procollect to Validate a debt they allege that I owe as it is my right to do so under 15 usc 1692g. Procollect has refused to provide the supporting documentation needed for me to properly review the alleged debt. I also have requested they provide me with my wet ink signature on a document that gave them permission to report this information to my consumer report and they have refused to do so at each request which is a direct violation of my privacy as a consumer under 15 USC 1681. They did not exercise their gave responsibility, they have been unfair, and were partial in the matter under 15 USC 1681 A4.
|
| 02/06/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I was living at an apartment complex with my now ex-wife her mother offered her a house and she decided to move I couldnt afford the apartment by myself so I was forced to move with her Unfortunately that lead to breaking of the lease I was a XXXX XXXX XXXX only new job and simply couldnt afford the apartment by myself so of course it went to collections With the balance Of {$3000.00} although it was a joint debt with my wife being Senior signer on the lease the company refuses to let me make monthly payments all the attempts have failed and they want the entire balance I dont have that balance at one time please help
|
| 10/18/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Pro Collect has been sending me multiple letters for a debt that is not mine. I have contacted the company several times ; however, they are stating they can not remove the debt from my credit reports unless I agree to pay or take one of the settlement offers they have made. I have also contacted the original debtor XXXX XXXX and they are stating that they have no information on file and that I would need to contact ProCollect Collection Agency.
I have been dealing with the company for almost 2 years and they have yet to provide me with any type of validation in regard to the the numerous request that I have made.
|
| 11/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Hello, I'm writing this complain follow up a previous complaint. I had an issue with Pro Collect with Derogatory claim on my Credit Report. COMPLAINT ID XXXX. On XX/XX/XXXX Pro Collect sent me a deletion letter that was suppose to resolve the issue. Now the issue is that there is a duplicate account for the same derogatory claim on my report. I contacted Pro Collect and they said they don't see the duplicate, but I have proof its on my report. It's effecting my ability to purchase a house for my family. It's not right that Pro Collect has made many mistakes and now aren't taking responsabilty for duplicate account.
|
| 10/20/2015 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Procollect continues to harass me and defame my name by reporting a negative account that does not belong to me. I disputed this erroneous account and asked for them to send me some validation because I know this does not belong to me. They sent a paper with XXXX different names on it, neither belonging to me. This is a phantom account that they have bought and are now trying to place on me. I will not pay something I do not owe and I am exercising my rights by asking for a proper investigation. Their time is up and this erroneous file needs to be deleted and they need to be held accountable for breaking the law!
|
| 12/09/2019 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
Ive tried calling this company multiple times about the fraudulent collections they have on my credit report, they keep saying that theyre attempting to collect a debt from a apartment complex Ive never lived at in my life, Ive sent in the information that was requested my identification official police report and federal trade commission report & Theyre still falsifying that the account belongs to me and hanging up in my face, I tried reaching out to the apartments but now there under new management and I wonder why, This is by far the worst experience Ive encountered with a company in my XXXX years of living.
|
| 07/10/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Pro collect is trying to collect {$330.00} for XXXX XXXX apartments when I have never lived or applied there. They claimed that I may have co-signed for someone and I did not. This is not my debt and they refuse to delete it from my report. I was never sent a dunning letter about this debt prior to it hitting my report and they have not be able to provide a copy of the lease contract that they allege that I had with The XXXX. I spoke to a representative today ( XX/XX/2018 ) and he says he was looking at my lease contract but he refused to email it to me. I want this erroneous debt removed from my report ASAP!
|
| 05/04/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I rented a place in XXXX XXXXn XXXX Texas. The place was infested with roaches when I began to move my things in. I went back to the office to tell them about the roaches and asked for my money back. I was told flat out No and i had to move in. Well I didnt and I gave them XXXX weeks to remove the roaches. After returning in XXXX weeks the place was still infested. I also filed a complaint with the health department of XXXX. The never returned my money and put me into collections for over {$400.00}. They never returned my security deposit or first months rent. I incurred more debt by having to stay in hotels
|
| 09/14/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
I have made numerous attempts after paying off the debt over two years ago to the original creditor to get ProCollect to stop their debt collection practices. When I have called, a XXXX XXXX gets on the phone and he is very rude. He argues, but never actually gets around to the point. He insists that not only did I have to pay the original creditor, but also I should have to pay him. I have been trying to get this resolved for weeks. I get nowhere and it 's affecting my ability to purchase a home, damaging my credit, costing me money in terms of interest rate and causing the transaction to be more complex.
|
| 10/12/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
I got a call in XX/XX/XXXX from Procollect in XXXX, tx stating I had a charge of {$490.00} in collections from XXXX XXXX for a move out fees. I gave XXXX a forwarding address and my number to be notified of any charges. They never sent me anything in the mail or called so they sent it to collections because it never got paid. Procollect said I could not dispute it. They had already dropped my credit score 60 points the same day they notified me of the charge. I asked to speak to a manager or supervisor and procollect told me no. And they would n't send me proof of my bill unless I sent a written request.
|
| 01/30/2016 |
Yes |
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
My husband and I have XXXX insurance ( XXXX XXXX XXXX, and XXXX ) I went to the hospital XXXX for a XXXX insurance was billed. I paid my {$100.00} deductible at the hospital, never heard anymore about this bill until recently ( XX/XX/XXXX ) when I had a credit report change alert ( someone applied for a XXXX ) while I was reviewing my credit report I noticed a {$510.00} medical bill. I inquired about it and was told " It was sold to us in XX/XX/XXXX and we will report it every month on your credit report until it is paid. '' I was not aware of this bill. I am very upset about this, this Pro Collect XXXX
|
| 09/12/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I recognized that my credit score was dropped from a report from Pro Collect for XXXX student housing. I attempted to call the number attached XXXX XXXX XXXX and since I did not have a collection number and I did not want to provide them with my social I could not be helped. I have never attended nor lived in student housing at XXXX this is a school my daughter attended years ago and I have never signed any documentation for housing or anything else. I need to know how can someone elses debt affect my credit. I need this removed from my credit XXXX XXXX XXXX XXXX, XXXX XXXX XXXX Tx XXXX is the address
|
| 04/08/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
First attempt to collect a debt was in XX/XX/XXXX for a debt from XX/XX/XXXX. No collection attempt was made from the original company - first contact was thru the collection agency. They did not provide me with ANY proof of a bill for collections from the company. I requested certified mail and gave my address twice, no mail was sent to verify the charges. I contacted the original company directly and they could not verify the charges with a form or any proof of nonpayment from XXXX. I have not received any valid or certified form or statement of my debt - have only received calls asking for payment.
|
| 11/28/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I 've recently pulled my credit report, because I 'm in the process of purchasing a home. When looking over my credit report, I noticed a debt that I have absolutely no knowledge of. This company is claiming that I owe them {$2600.00}. I have never heard of this company nor do I have a contract with this company. I DEMAND that this company properly validate this debt, bearing a signature stating that I agreed to owing this debt or a signed contract agreement. If this company ca n't provide the proper signed documents to validate this debt then I DEMAND that this debt be REMOVED from my credit reports.
|
| 11/21/2017 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
The aforementioned credit collection agency representing XXXX XXXX XXXX has violated the FCRA by not providing documents to me in regards to this debt. I am unaware of this creditor and have not received anything that pertains to this debt. This account is unverified and immediately needs to be deleted from my all credit files : XXXX, XXXX and XXXX.
The business is required to disclose to me all of the documents that they have recorded and retained in their files that pertains to this " debt ''. If Procollect does not have any documentation, they need to retract this from my credit file immediately.
|
| 07/13/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I recently had my credit pulled. I had a very small debt for a cosigned apartment for my daughter on a lease in XXXX. I tried to dispute it but since I paid it immediately, they told me that was an admission of accuracy. So, no big deal. It was like {$89.00}. They have continued to report it 90 days over due as recently as XX/XX/XXXX. On XX/XX/XXXX, I called them and they said I couldn't speak with anyone I could only email XXXX XXXX. I did so. XXXX XXXX has not addressed nor acknowledged my email. And I see it's still inaccurately reporting. It does show {$0.00} balance but continued late reporting.
|
| 03/24/2019 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
I was contacted in XX/XX/XXXX and the cryptic representative would not reveal what he was actually calling for but because I was hesitant to converse with him, a stranger, he THREATENED to DESTROY my credit and rental history. My consumer rights were violated. FDCPA 15 USC 1692 ( e ) 7 states that a creditor can not threaten to 'disgrace ' a consumer in any way. The collector agent that called accused me of REFUSAL to pay. I never refused to pay anything, nor did I validate whatever the debt supposedly is. Accusing me of refusing payment is a form of coercive abuse prohibited in 15 USC 1692 ( d ) 2.
|
| 12/18/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Threatened to take legal action
|
|
Web |
|
|
This is a illegal bill this bill is not owed do to findings of the court and they didnt notify me until a year after they put a debt on my credit that is not verfyied as true and correct the court didnt give them premission to collect on this debt after the proceedings and this is effecting me by not able to get a loan i want this company to remove this debt from my report and stop contacting me i will sue this company if they continue to collect a debt that isnt correct i have proof this is no longer a debt that is owed from me this isnt my debt and it needs to be removed from all my credit reports
|
| 04/04/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
PROCOLLECT INC was reported to my Credit report as of XX/XX/XXXX, the Original creditor is XXXX XXXX, they are located in Texas and apparently this was opened XX/XX/XXXX, balance due is {$65.00}. I have never lived in Texas, I have resided in california since XXXX, and at my current address for XXXX years.
Back in XX/XX/XXXX, This same creditor tried to collect {$65.00}, it also affected my credit report, i did report this to the FTC and got this cleared and removed from XXXX and XXXX...
Please help resolve this and wish this company stop contacting me and trying to ruin my credit.
Thank you
|
| 11/25/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Left an apartment complex with rent paid in full. 2 weeks later my account was submitted to collections without my knowledge or allowing me to dispute the debt before hand. I have requested a signed contract with my signature showing I was made aware I would be charged for cleaning after move out and the company has no such documents nor was I advised if these charges before being immediately turned over to XXXX XXXX without any attempt to notify me before hand. I have requested the company provide proof of the validity and all they have sent is a copy of my XXXX that I did not violate in anyway.
|
| 02/09/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I received a notice to collect debt from procollection from a leasing apartment XX/XX/XXXX I didnt not lease from. They did not mail anything in mail previously before and account was filed in XX/XX/XXXX. Now they reporting my name to collection XX/XX/XXXX and I never signed document for XXXX XXXX XXXX, I have a family member who did however my name is not on the lease. I called XX/XX/XXXX they demanded a payment even after I sent in the move in statement from family member name on it and I explained to them to email the with proper documentation. The manager sent my sister and I an question mark.
|
| 04/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
Contacted XXXX XXXX XXXX customer service on XX/XX/XXXX via telephone regarding an account that is listed negatively on my credit report. The account is listed as being collected on by Pro-Collect FOR XXXX XXXX XXXX. Being that I have NO contract with ProCollect, I contacted XXXX to see what my options were to resolve this. I spoke with XXXX in customer service at XXXX XXXX XXXX. I was told by XXXX that she thinks the account is in collections with ProCollect and she is not sure how I would pay. XXXX went on further to say ProCollect does not collect for them anymore AND no one does at this time.
|
| 08/29/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Older American, Servicemember |
|
Procollect Inc has listed our son 's debt on my husband 's credit report. I called to inform them of their error, and the representative was very brusk and constantly interrupted me. Further, Procollect continues to send notices to our address rather than our son 's. Lastly, our son is mentally impaired and under the care of the Texas XXXX agency. He has no means to pay this debt. I have informed Procollect of this both by phone and in writing but they persist. The rep 's response today was unacceptable behavior so I 've decided to post this complaint. Please help to get this resolved. Thank you.
|
| 03/28/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I have been trying to dispute the late payments and debts that are being reported by the collection company and original creditor multiple times for about 4 months. Procollect and XXXX are reporting the same debt and same late payments. Procollect is the collection agency that purchased the debt and reporting late payment every month. XXXX has the same accounts on my credit with same amount owed, same account number and reporting late payment every month instead of listing as sold and charge off updating the amount of the charge off and late payments affecting my credit every month. Please help.
|
| 02/12/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
In XX/XX/XXXX ProCollect tried to collect on a debt not owed. Police report was submitted to all bureaus as well and account was removed. Mr. XXXX, from ProCollect, called me on XX/XX/XXXX asking about the same account. I advised it was identity theft and to cease calling me. Today, Mr. XXXX called me again asking about paying the debt and advised again it was identity theft and they have the report. I sent a copy of the police report to ProCollect on XX/XX/XXXX via email. Mr. XXXX persisted on with payi nig the debt and I told him he was advised to not call me anymore due to the identity theft.
|
| 11/16/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Pro Collect on 3 occasions, within the 30day dispute timeframe, has refused to provide verification of a debt they claim is owed. When the debt was disputed I was advised it was a refusal to pay and that it would be reported to all 3credit bureaus and would indefinitely and significantly impact my credit if not paid in full immediately. When I spoke to a supervisor I was also advised account would be marked as a refusal to pay and it would be updated to all 3credit bureausAnd they do not need to provide verification of this debt and even if it is disputed they will continue to call and collect.
|
| 08/09/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I never had a contract with this company called PROCOLLECT. I sent a validation letter on XXXX / XXXX /2017. I never received any type of validation in regards to my letter from this company.Procollect states that I owe them XXXX for an unpaid balance but they have yet to send any validation that I have a contract with this collection agency.. I also called on last week with a recorded phone call and they stated that they can settle the account for XXXX but that 's only valid for 48 hrs. Then they stated that we agreed on the settlement which I did n't, but because I called they said I agreed.
|
| 05/02/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
On XX/XX/2023 I paid off one account I had with this company. There were two accounts they had in my name that owed over XXXX dollars. On XX/XX/2023 I was notified from their managers email that one of the debts were false so it would be taken off my report. Ever since XX/XX/XXXX I have not been able to get in contact with the manager and the false report has not been removed from my account. When I call the procollect number the associates are very rude and only answer my questions with you have to email the manager I just want an answer as to when this will be removed or if it even will.
|
| 06/26/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
On XX/XX/2022 statement date I received my last bill from XXXX XXXX XXXX XXXX in the amount of {$600.00} due XX/XX/2022 for the remaining of my lease that expires XX/XX/2022 at XXXX. I paid the billed amount of {$600.00} plus processing fee of {$3.00} totalling {$610.00} on XX/XX/2022. I know this was the las bill because my rental/lease fee is {$1400.00} plus trash, water, gas, pest control & service fees. I call the leasing office for them to correct the mistake but they just threaten me and hung up on me. I call again after I was made aware of the fees and XXXX stop answering my calls.
|
| 08/23/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Filed dispute with pro collect inc. on XXXX.requested verification under the FDCPA.the following verification requested were as follows : 1.proof that I either owned or were assigned this debt from the creditors.
2.proof that you have the right to collect this debt in my state.
3.proof that your company carries a bond.
4.proof on how your company assessed the outstanding debt.
5.payment history from the original creditor.
6.name and address from the original creditor.
7.copy of the contract bearing my authentic signature.
35 days has past and I have not received any correspondence.
|
| 03/23/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I originally disputed this account on XXXX and for lack of evidence that i had broken the lease, Upon conclusion of the dispute, i was informed by the debt collector that they had provided " proof '' this is inaccurate. All I have seen is picture of an outdoor cat that wandered the parking lot and a picture of items that are claimed to be XXXX XXXX, but are in fact legally purchased at local stores for legal usage that the landlord used to try to frame me. This is not proof of anything? Unless there is some new proof I have not seen. in which case could that please be communicated to me.
|
| 07/11/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I've sent multiple letters to this agency about this not being my account. After being advised by identitytheft.gov, I've completed and sent a fraud affidavit via certified mail. I can see they received it, but nothing has changed. See supporting documents. Even the USPS tracking.My official complaint is against PRO COLLECT. My information was used to obtain an apartment, cell phone, and an auto loan with my ex-partner. I am a victim of identity theft and have put this off for too long. I've completed the proper steps, 1. notify creditors 2. police report 3. informed the state of Texas.
|
| 04/28/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I've sent multiple letters to this agency about this not being my account. After being advised by identitytheft.gov, I've completed and sent a fraud affidavit via certified mail. I can see they received it, but nothing has changed. See supporting documents. Even the USPS tracking.My official complaint is against PRO COLLECT. My information was used to obtain an apartment, cell phone, and an auto loan with my ex-partner. I am a victim of identity theft and have put this off for too long. I've completed the proper steps, 1. notify creditors 2. police report 3. informed the state of Texas
|
| 08/18/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
This company is rude and harassing, you cant even get a word in when trying to resolve issue. I have called in a few times last being about a week or two ago, regarding 2 debts which 1 has been disputed, the other one for {$1200.00} I was promised a settlement after debt was a year old, once it was a year old the said they can not do that. On another occasion they did not fully read mini Miranda on call, Violating FDCPA. I know this because ( I work in collections ). They have also left a message on my phone for another person I dont know disclosing a debt on XX/XX/2020 from a Ms XXXX.
|
| 10/11/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
In end of XX/XX/XXXX I moved in XX/XX/XXXX with section 8 housing. My move in deposit was XXXX dollars.It was my self XXXX and my XXXX year old son and XXXX year old son. XX/XX/XXXX XXXX said my XXXX year old son violate my lease and they wanted me to moved the police was called and evidence was not found. XX/XX/XXXX moved off property, they over charged me for repairs XXXX, the repair that they would have made any way to rent apartment prices for carpet replacement and full apartment cleaning .. apartment was cleaned I think the charges are not fair rate can please look into it please
|
| 07/26/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I 've tried disputing a fraudulent collection account on my credit report. I 've sent letters to the agency and have gotten little response. This apartment collection was not opened by me and my rights are being ignored. My official complaint is against procollect for reporting credit information to the credit reporting agencies that was a result of Identity Theft Ive asked in my letter that the negative reporting ceases and the information be removed from my credit report. I want the negative credit reporting to cease and for the collection account to be deleted from my credit report
|
| 01/22/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Pro XXXX a debt I owed for an unpaid rental apartment from 2017 has said they have been trying to contact me, send me letters and I have not received anything. I called to try to settle the debt for half because Im currently in the worse situation ever and need to move immediately. I have XXXX children and need to move forward and they are not making it easy for me at all. I was not able to pay the debt because I lost my job taking care of my mother and now XXXX isnt making it any better. Today I contacted the company and the refused to settle with me or to even let me make payments.
|
| 10/30/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
My name is XXXX XXXX and I am writing to lodge a formal complaint against Procollect Collection agency who is repeatedly ( numerous times in a day ) calling me regarding a debt in the amount the I dont owe. Procollect states that I owe {$8900.00} and I have an email from the apartment complex that states I owe roughly 3,700 as a balance. I have repeatedly requested a complete validation of debt and have not received anything.
Procollect is attempting to collect on an amount that is not owed, repeatedly contacting my phone harassing me for payment on a debt amount that I do not owe.
|
| 02/01/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This company reported a bunch of rent owed after I vacated the unit due to losing my job during XXXX in XXXX of XXXX and needing to relocate. They were notified of my vacancy and I made several attempts to provide a sublet individual to take my place in which they would not qualify those individuals based on credit. ( Its a college town ) XXXXXXXX XXXX. I moved to XXXX the same month of XX/XX/XXXX and began working a new job and renting from another apartment complex in XXXX. Not until XXXX XXXX this apartment complex in XXXX XXXX XXXX reported this debt to my credit out of nowhere.
|
| 12/19/2018 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
Servicemember |
|
**Repeated robocalls and personal voicemails left from an individual, despite being verbally told to stop several times. Was told by them that they can't stop, as if they have a right to harass.
**Calls from XXXX area code ( XXXX ) have been blocked, as they try to call from different numbers, but still XXXX area code. They are leaving repeated voicemails in an attempt to full up my voicemail system.
**Last attempt was today, XX/XX/2018 : -Blocked call from XXXX area code sent to voicemail w/message left @ XXXX, XXXX -Same area code called right back w/message left @ XXXX, XXXX.
|
| 01/03/2020 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Over the course of about 2 1/2-3 weeks in XXXX, I received constant repetitive calls from Procollect Collections Agency. I have had to block the number from my phone as a means to stop constant calling due to the interference of these calls in my personal and academic life ( I am a student and was receiving these calls at different periods throughout the day ). These calls are repetitive, annoying, and I am being harassed by the employees of Procollect. Additionally, I never received any kind of mail/validation of debt from Procollect and was not made aware of my right to dispute.
|
| 01/25/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I got a letter dated XXXX XXXX XXXX regarding a debt I did n't owe.I identified the account was some sort of identity thief ... .Someone had been using my name around the city without consent ... I cotacted Procollect and allowed them the Police report and letter disputing this account.I keep accurate credit with a 700 plus score.I do n't intend this harm my credit any longer. I have asket this company for a legal address for service of a legal law suit.. this company have n't sent documents signed in my name or any request for there address.I submitted this several time via fax.
|
| 03/08/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I have been a victim of identity theft, mainly by an unknown person in the XXXX area. This has been going on for FIVE years now. She applied for an apartment at XXXX XXXX XXXX XXXXXX/XX/2023. Somehow her application fees hit my credit report even though my credit is frozen so there is no way this application was able to be processed in my name and why the apartment failed collect her app fees up front. Furthermore, why did they pin her application fees to my social security number given by her when she couldnt unfreeze my credit for then to properly process. Negligent. Red flag.
|
| 12/24/2022 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened to arrest you or take you to jail if you do not pay
|
|
Web |
Older American |
|
Respectfully, A lady said her name was XXXX called today said she was calling from XXXXprocollec.com providing phone number:XXXX asked about my police report and other information files from myself that has been the victim of Identity Theft earlier. She provided me with case : XXXX as well. Her email address is XXXX I need help because I emailed police report & IdetityTheft.gov and copy of my Alabama Driver License. Please help me out since I am a totally XXXX XXXX XXXX XXXX XXXX using XXXX.
Sincerely XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, Alabama XXXX Phone : XXXX
|
| 03/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I obtained the debt of an apartment as a result of XXXX. On XXXX it gave the option to dispute any debt that was a result from COVID-19 Pandemic natural disaster. When I disputed the collection with Procollect, they stated that the collection agency stated that the debt was not a result of the pandemic. Which is a lie. Also I reached out to Procollect and asked them to provide me with the details of the debt. XXXX XXXX collection manager who's phone number is XXXX failed to provide me with validation of the balance. I believe the balance they are reporting is incorrect as well.
|
| 10/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On XX/XX/2022 PROCOLLECT , INC added a derogatory on my credit report per XXXX XXXX XXXX, further research, this account was transferred/sold and I am no longer responsible for the account. Debtors creditors did not verify this collection. Also, there was NO form of communication, contracts, or signatures for this account debt at all. A bill without a written signature does not validate the debt and anybody can send a bill and say its mine. According to the FCRA, PROCOLLECT , INC violated my rights as a consumer and Im requesting legal action to remove this account immediately.
|
| 08/13/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XX/XX/XXXX I sent a certified letter and asked pro collect to validate the debt that was owed. A couple of weeks later on XX/XX/XXXX I received a letter that had some but not all papers of the lease and some documents that had what was owed on it. But the amount owed didn't make sense because it had 3 extra Months of rent on it. I sent another certified letter out and Asked for the Full Lease agreement and why there was 3 extra months owed and if there was a settlement offer and I have received the returned receipt back on XX/XX/XXXX but nothing else back from what I requested.
|
| 09/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On XXXX XXXX. Pro Collect added a derogatory mark on my credit report per XXXX XXXX. Upon further research, this account was transferred/sold and I'm no longer responsible for the account. Debtor 's creditor did not verify this collection. Also, there is no written form of communication, contract, or signature for this accused debt at all. A bill without a signature does not validate the debt and anybody can send a bill and say this is mine. According to FCRA, Pro Collect has violated my rights as a consumer and I'm requesting legal action to remove this account immediately.
|
| 01/15/2022 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
I have a pro collection debt on my credit report. Upon calling trying to get information for what this company. They told me I had a debt at a apartment complex that I moved from due to domestic XXXX case I had to move. When I told they said I had to pay no matter what. I ask if there was options I could get to settle this and then the customer service representative for them said no and if getting lawyer I would be even more then taking care the debt. I told the I didnt get any correspondence in the mail. I they still would not give me a option for payment plan or anything
|
| 07/10/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I contacted Pro-Collect after noticing they falsely report XXXX to the credit bureaus. I sent them a certified letter requesting debt validation. I was sent an XXXX energy bill from my previous residence. I sent back proof that I moved out of the residence in XXXX and that the debt is not valid. However, they have refused to remove the derogatory mark from my credit profile. I reported them to XXXX XXXX, State of Texas Attorney General. Also, I reported them to the XXXX XXXX XXXXThis debt is not valid and does not belong to me. It should be removed from my credit profile.
|
| 01/15/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I have repeatedly been harrassed by ProCollect in XXXX, Texas for an amount that they say I owe for an apartment. I have been sent to collections for an amount due for XX/XX/XXXX. I have not lived there since XXXX and have tried contacting them in XX/XX/XXXX to fix this issue but the agent refused to communicate with me and answer my questions. I believe they are using false information against me.This collections account is seriously affecting my credit and they are being negligible in the way they are handling it by not providing me with a notice or settlement option.
|
| 09/23/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
On XXXX XXXX, XXXX I checked my credit report and saw that ProCollect , Inc was reporting a past due amount for an apartment complex. I called to speak with a representative regarding a resolution on the account and possible deletion from my credit due to I never received a notice regarding this balance. The representative was not willing to work with me regarding settling this debt but kept demanding I pay the balance in full and they would not remove from my credit. I requested to speak to a supervisor and she was very rude, unwilling to help, and very unprofessional.
|
| 06/01/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Previous debt collection for {$5700.00} for incomplete lease at previous apartment in XXXX. This debt was set to be collected by ProCollect LLC. The debt was then transferred to XXXX XXXX XXXX in XXXX. I paid this debt in full for the deletion of {$5700.00} owed to XXXX XXXX XXXX on XX/XX/XXXX. While the debt has been deleted through XXXX XXXX XXXX, ProCollect LLC has continued to try to collect on this debt and has verified it is still owed through the three major credit reporting agencies. Per FDCPA, both reports should be removed as the debt has been paid in full.
|
| 05/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
This is my second time filing a complaint with Pro Collection, they promised to send me all original documents that I supposedly, signed with my original signature, and my consent to release my personal private information that was shared to Pro Collection then they shared it with XXXX different people, I never signed anything to give them the right to share my information, that is also a violation of THE HIPAA LAW. My next Complaint will be to the Attorney General. I have not yet received any of these Documents. All information is incorrect and they shared it anyway.
|
| 04/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
This company is in violation of the following : Violation : 15 USC1692 e ( 2 ) reporting inaccurate debt amounts Violation:15 USC1692 b ( 2 ) Violation:15 USC 1692 b ( 5 ) Violation:15 USC 1692 e ( 11 ) Remove this amount reported falsely on my report immediately. This company failed to verify and prove this debt belongs to me and that the information reported is accurate.
This company claims an account was opened on XX/XX/22 ... .. provide original documentation proving this to be a mutual contract agreement. Also provide the invoice showing why this money is owed.
|
| 07/14/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I am having problems with getting a collection account with Pro Collect off of my credit report. I called the company and asked how I could take care of the account and they would not work with me. I have no documentation of why the amount they are showing is owed. They claim they issued something to me back in XXXX of this year but I have nothing in writing. I am in the process of purchasing a home and I need this collection account off of my record. In an effort to rectify the problem I need additional assistance with getting this company to have better practices.
|
| 10/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
In XXXX of 2019, my wife and I purchased a new house. In order to get the mortgage, we had to settle our dispute with Pro Collect. We paid Pro Collect and submitted the letter showing payment in full to the lender.
I also supplied that letter to all 3 credit bureaus, XXXX is the only one that hasnt removed it. All 3 Bureaus have removed it from my wifes credit and she supplied the same proof of payment My XXXX XXXX on XXXX is XXXX lower and no matter what I do, it never gets higher.
I have written documentation I can provide showing payment in full of this debt.
|
| 09/08/2022 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
On XX/XX/2022, I received an alert notification email about my credit report. I submitted the consumer inquiry on www.procollect.com but didn't get any response. So I got on www.procollect.com web chat with the agent. The agent informed me that I have an account for the XXXX XXXX XXXXXXXX account # XXXX in the amount of {$120.00} + {$7.00} collection fee. The letter was sent to me at the address, XXXX XXXX, XXXX, TX XXXX. Even so my balance in full is due in procollect office later than by Monday, XX/XX/2022 or collection efforts will still continue for my account.
|
| 03/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American, Servicemember |
|
Pro Collect, Inc out of XXXX Texas listed a collection that I knew nothing about and is not mine. {$2700.00} on XX/XX/XXXX. They have my social security number and can't or won't explain where they got it from. I talked with them on XX/XX/XXXX about this issue. They're not telling me who submitted this information to them so I'm not able to contact the creditor to dispute .t. I disputed it to all 3 credit bureaus and XXXX was the only on that didn't remove it from my file. They stated that Pro Collect Inc said the information was correct. I know nothing about this.
|
| 04/30/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I received a letter dated XX/XX/XXXX from ProCollect stating that I owe them {$340.00}. When I called them to find out why, they stated that I owe money from damages related to my having moved out of my prior apartment. I told them that there were no damages, and I never received any notification or evidence of any damages being alleged by anyone until their letter. I left the apartment in the same condition I rented it minus normal wear and tear, so I owe nothing. I emailed them my dispute of the validity of the above-referenced debt on Tue, XX/XX/XXXX, XXXX XXXX.
|
| 06/10/2017 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
I received a letter fr om Procollect offering a settlement and deletion from my credit reports. I contacted them on XXXX XXXX in reference to this letter and paid the settlement and was told the collection would be deleted on XXXX XXXX . To date the collection has not been deleted and still shows full balance due. I have contact ed Procollect twice about this, once spoke with a supervisor, both times being told my balance is {$0.00} and thi s is no longer their issue and was then hung up on by both associate and supervisor when I started to ask questions.
|
| 11/10/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was discharged in bankruptcy
|
|
Web |
|
|
While my bankruptcy is not discharged yet, my attorney has provided ProCollect with letters stating that the information they are showing on my credit report is incorrect and needs to be removed yet it is still showing. I recently contacted them personally and was told by XXXX that while they show it is in bankruptcy status on their side, it is still showing on my credit because I keep disputing it. I find this odd since I have disputed other items to credit reporting agencies and they were removed. I also never received any sort of letter from them with my rights.
|
| 01/16/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This is from an apartment I haven't lived in since XXXX. Out of nowhere they now call me 4-5 times a day and I don't owe them a dime. I moved out and never had a problem and now all of a sudden they are calling me over and over again. I never even heard of this company. Procollect INC. I have no knowledge of this company. I have disputed it twice and they continue to call at all times of the day. I am not responsible for this in anyway. I have called them back but they are extremely unprofessional and I am not paying for something I didn't do. Can you please help?
|
| 03/08/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XX/XX/2023 a drop in my credit report happened because Pro Collector listed me as a debtor for a lease I wasn't on, it is not my debt.
XXXX I called Pro Collector and explained this and sent in my mom 's lease showing that only she is on the lease, I didn't sign on as an occupant or a co-signer as I was living in Minnesota and still am the entire time. This apartment is in Florida.
I provided proof of residency in Minnesota as well.
I've seen in past reviews of this company that this isn't the first time they've falsely represented debt on incorrect people.
|
| 03/22/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Procollect.Inc contacted me two years ago to collect the debt that I did not owe. After receiving the evidence of the debt I found that the debt is owed to other person and I let Procollect to know that, but they kept trying to collect it from me. Finally it was disputed in XXXX 2016 by the credit bureau, XXXX, after I provided evidences to them.
I got a letter from Procollect again about the same debt they tried to collect from me until last year, which I did not owe.
I would like to remove this debt from my credit report and hope this will not happen again.
|
| 01/10/2024 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
PROCOLLECT is attempting to collect on a fraudulent debt that I do not owe nor authorized. I have never done business with this company and just the fact that they have access to my private and personal information without my consent is causing me great mental anquish. I have NEVER agreed to or transacted to do any business with PROCOLLECT or any of its affiliates and my identity has been comprised and I will seek relief if not rectified and deleted immediately. This reporting is fraudulent and a violation of my rights under FCRA, FDCPA and my right to privacy.
|
| 03/16/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I filed a police report for identity theft of this apartment and sent it directly to procollect for a XXXX XXXX apartment in the amount of XXXX I have disputed this several times also and have contacted them directly letting them know it was fraud and identity theft they have not did anything but harass me and try to collect a debt that is not mine and they will not stop reporting it on my credit making it hard for me to found somewhere to live I have tried to communicate with them and I emailed them as well in XXXX i dont recall all the dates but I reached out
|
| 08/01/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I have disputed this debt with XXXXXXXX XXXX XXXXXXXX as well as XXXX. I had a roommate at the time at the apartments now called the XXXX XXXX XXXXXXXX. This debt is {$6800.00}. I am XXXX and currently XXXX and am unable to obtain an apartment. My car is falling apart and I can not afford this at all. I have been sleeping on couches with friends and will be XXXX XXXX XXXX XXXX XXXX XXXX. This debt is not valid and the charges are outrageous. No pictures can be provided to verify this and no reasoning as to why. It has been on my credit for about 6 years now.
|
| 07/22/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I have repeatedly asking this company to contact me at my place of employment. This was done in XXXX of XXXX, XXXX of XXXX, and today, XX/XX/XXXX. The gentleman, XXXX XXXX as he stated, who contacted me was very abusive and used threatening language during the call, yelling at me, and telling me to pay my bills, etc. Despite the numerous times I have asked the company to refrain from contacting me at work, they continue to call. I previously provided an alternate means of communication and they continue to contact me while at work, putting my job in jeopardy.
|
| 10/09/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
XXXX has not provided me with a way to check on the status of two disputes I have submitted on my credit report : Creditor : XXXX XXXX XXXX XXXX # XXXX** XXXX and Creditor : PROCOLLECT INC # XXXX I have attempted to get the status on the website but it sends me in a loop. I log in and then it brings me to another login page again over and over. I attempted to get answers via their XXXX page and they referred me to their customer support number which I called and waited on hold with for 25 minutes on two separate occasions where I was disconnected both times.
|
| 08/17/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I moved out from XXXX XXXX XXXX on XX/XX/XXXX. XXXX XXXX XXXX ( XXXX XXXX XXXX ) reported my name and amount owed to collections agency. XXXX XXXX XXXX claimed that they have sent a notice about my balance to my address. Supposed letter was dated XX/XX/XXXX and didn't have my address at all. I have never received the notice.
As a result, this balance was reported to collections agency, PROCOLLECT , INC, XX/XX/XXXX. I have notified this agency that the information is wrong, and the letter from the XXXX XXXX. However, they still have my report in collections.
|
| 09/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
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Web |
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I have tried on multiple occasions to contact XXXXXXXX XXXX XXXX due to an amount reporting on my credit report. The property was sold to another owner and I have not been able to get in contact with anyone to discuss this matter. I have contacted the collection agency PRO COLLECT, and the representatives are very rude, and are telling me I am responsible for the debt. I sent a debt validation on XXXX and have not recieved a response yet. Made numerous phone calls explaining to them this is effecting me tremendously, and the amount showing is not accurate.
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| 01/31/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
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Web |
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ProCollect listed an account on my credit report on XXXX. I disputed the account since XX/XX/XXXX, they first reported was not paid it was accurate which was incorrect the debt been was paid since XX/XX/XXXX. I spoken to someone from ProCollect stated once its paid the will remove it. I sent evidence of the paid for deletion letter from ProCollect and it was updated just paid in full instead of deletion XX/XX/XXXX. There are conflicting information as what ProCollect is telling XXXX to what they sent me. I would like the collection to be removed from XXXX.
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| 07/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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Identify theft not my account at all I sent you guys my police report due to the situation some how when someone use my name it got placed on my credit it needs to come off I already filed with the FTC I feel Pro Collect Inc. is playing games due to a police report I sent in mail for the apartment named XXXX XXXX XXXX instead they get it mixed up with another apartment called XXXX XXXXXXXX XXXX which I didnt have a police report for that apartment those not have anything to do with the XXXX XXXX XXXXXXXX XXXX is not my account either! Its identify theft!
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| 03/03/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I have been fighting this collection for 2 years and they continue to violate my rights as a consumer. I have submitted all documentation to XXXX and the Collections company that this debt is not mine yet they have not shown me where this debt has been validated. No signature of mine on any contracts.
They have refused to remove this collections. I have been told by several attorneys that this collection company has the credit bureaus I. Their pockets.
I am prepared to file suit all the way to Supreme Court because they are violating me as a consumer.
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| 05/04/2016 |
Yes |
- Debt collection
- Credit card
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- Cont'd attempts collect debt not owed
- Debt resulted from identity theft
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Web |
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ProCollect took on an alleged debt from XXXX XXXX XXXX XXXX for a {$41.00} charge to me that was never even sent to me by XXXX XXXX XXXX, and ProCollect posted this alleged debt against my credit without ever trying to collect it from me beforehand. In order to get my credit score back to normal, I even paid ProCollect this {$41.00} over a month ago and they still have it lodged against my credit score. I 've called them twice, given them the check info ( they cashed it on XX/XX/XXXX ) and they continued to play ignorant about it all. What can I do now?
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| 05/04/2016 |
Yes |
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- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
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ProCollect took on an alleged debt from XXXX XXXX XXXX XXXX for a {$41.00} charge to me that was never even sent to me by XXXX XXXX XXXX, and ProCollect posted this alleged debt against my credit without ever trying to collect it from me beforehand. In order to get my credit score back to normal, I even paid ProCollect this {$41.00} over a month ago and they still have it lodged against my credit score. I 've called them twice, given them the check info ( they cashed it on XX/XX/XXXX ) and they continued to play ignorant about it all. What can I do now?
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| 04/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
Servicemember |
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This company is in violation of the following : Violation : 15 USC1692 e ( 2 ) reporting inaccurate debt amounts Violation:15 USC1692 b ( 2 ) Violation:15 USC 1692 b ( 5 ) Violation:15 USC 1692 e ( 11 ) This company is reporting wrong information on my report. I have never done business with this company and I have no idea who they are or this debt they claim to be owed. There is no agreement or contract establish with this company. This company has failed to properly establish evidence of obligation and also evidence that I ( XXXX XXXX ) owes them.
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| 03/06/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I lived in XXXX XXXXXXXX XXXX in XXXX, TX last year and was forced to move due to stalking, harassment, and property damage occurring at my place of residence. The entire situation became a threat to my safety. I had to break my lease, however upon leaving, I made sure to submit a 30 day notice to vacate, and give them my supporting documents to prove what was going on. I should not owe any balance to this complex, based on my circumstances. I now have this collection on my report, making it extremely difficult to get approved for any place ( s ).
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| 04/03/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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I am a victim of identity theft. Identity thieves have destroyed my life as well as my children lifes. Due to this on going issue I cant rent apartments, get credit cards, or start other accounts in my name. Unfortunately i was not able to find out about the theft until I reviewed my credit report or a credit card statement and notice accounts I didnt open, charges you didnt make, or until youre contacted by a debt collector.
I am requesting for the Debt Pro collect to be removed immediately, as the agent insured me it would be removed in 4days.
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| 10/31/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
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There are two accounts that are not mine and do not belong to me and Is irrelevant. I am a victim of the XXXX XXXX DATA BREACH and is a victim of IDENTITY THEFT. Please have these accounts removed from my credit report asap, I am in the home buying process and these two accounts are not relevant to me so they need to be removed.
PROCOLLECT , INC XXXX {$710.00} ( they are not even furnishing the complete information ) XXXX Original creditor : XXXX XXXX XXXX {$760.00} XXXX incomplete reporting Please remove these accounts from my credit report
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| 12/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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|
Web |
Servicemember |
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I asked the credit bureau 's to do a thorough verification of my credit report, they did and stated everything was accurate. I did research myself and found improper inaccuracies still on my credit report even after they did their investigation.
In accordance with the Fair Credit Reporting Act XXXX XXXX and XXXX has violated my rights.
15 U.S.C 1681 section 602 A States I have the right to privacy.
15 U.S.C 1681 section 602 A section 2 : it also states a consumer reporting agency can not furnish an account without my written instructions.
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| 10/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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This credit bureau did not correctly validate the debt and I requested a copy of an agreement showing I legally signed and bonded to this debt and they have not sent it over. It is against the law to furnish incorrect information from a debt collector ProCollect that I have nothing to do with. This is not my debt. It has been more than 30 days and they have not sent over any physical documentation that I signed an agreement with that debt collector. By law they are required to have a copy of it on file before furnishing it on my credit report.
|
| 07/22/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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The company Pro Collect located at XXXX XXXX XXXX # XXXX, XXXX, TX XXXX reported a collection on my credit which negatively impacted my score. They're collecting a debt which is owed by my brother who has the same first and last name as me. I contacted XXXX XXXX ( who hired Pro Collect ) and they confirmed that I do NOT have an account with them but my brother does. I spoke to a Mr . XXXX ext XXXX at Pro Collect several times and other representatives. They have been nothing but rude to me and they keep asking to pay a debt which is not mine.
|
| 02/03/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
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I reached out to Pro Collect regarding a collection matter from an former apartment agency. I first never received the bill to tell me the amount. I was altered of the bill when I checked my credit report. I contacted the company agent and supervisor are rude and threatening. Did not negotiate the correct amount and attempting to overcharge the amount than what is actually owed. I was charged a reletting fee when I did not request a move out, I was asked to move out by apartment complex. As well Threatening behaviors by agents and supervisor.
|
| 04/16/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
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|
Web |
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Procollect received my utility account debt from XXXX XXXX. I contacted them to payoff the balance in full but prior to setting up an arrangement, I asked the collector, XXXX XXXX, at the time if this item would be removed from my credit report and she advised that it would be removed and to allow 30 days to see the deletion. I paid this account off on XX/XX/2020 and the item is still on my credit report. I tried contacting both Procollect and XXXX and was advised that I was misinformed but the debt will not be deleted from my credit report.
|
| 12/08/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
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|
Web |
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I paid debt in full to XXXX in XXXX 2014. I asked to make sure, was there any paperwork or anything I needed to sign, etc. To finalize everything. She said no. I went on my way and was never contacted about a " debt '' until about two months ago when I filed a dispute after realizing it was, for some reason, on my acct as a debt. I have contacted the current apartment manager, XXXX XXXX, who says they have misplaced my records and they never got filed but that she knows I paid it. I have filed dispute with the company and it has been denied
|
| 06/30/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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I have been living in the same house for more than 5 years. this collection is from a condominium I have never lived in before. my credit has many positive on-time paid accounts so this collection from XXXX XXXX XXXX / XXXX XXXX XXXX is really affecting me. I am trying to get a new car and also apply for other things and this has been affecting me majorly. please remove this inaccurate account from my credit report and update it. I have contacted all three bureaus to let them know about this devastating situation. thank you for your time.
|
| 01/16/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
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On XX/XX/XXXX I called the Apt that I owe fee of XXXX I asked for an invoice for the charges and they did not have me on file any more due to computer change in XXXX I moved out on XXXX, they gave me the # Pro Collections XXXX XXXX acct # XXXX, I called and spoke with an agent and I asked if we can settle and she no that they do not settle and wanted me to pay in full and I had to pay within 7days and how was I going to pay and I said you are rude and I want to speak with a manager and she said they do not have one! I hung up and was upset
|
| 07/18/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Older American, Servicemember |
|
Amount due is zero. Rental apartment lease was ended legally per Texas Property Code XXXX. I moved out of the apartment while still paying rent so new occupant selected by apartments could move in. Advised collection agency, ProCollect : 1 ) lease was ended legally, and 2 ) this is an attempt to collect double rent for the same apartment, which is also illegal in Texas. They refuse to remove the information from my credit bureau reports, which almost made me a homeless XXXX veteran and now prevents me from relocating to most other rentals.
|
| 03/18/2023 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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|
Web |
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I have requested several times from this company verification that I owe this debt and they have failed to provide it. They continue to call me and they continue to file it every month as a new debt damaging my credit. They claim this is a debt from a rental property where the lease was terminated by the rental company and they were paid in full prior to me moving out. I advised the collections company of this and they refused to request documents from the rental company to verify no debt is owed and failed to provide me proof of debt.
|
| 02/02/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
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|
Web |
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I had no idea I was being sent to collections by a Pro-Collect. They never made any attempt to collect the debt, and when I asked them why they said that they spoke with someone in XXXX of whom they couldn't name, so they sent negative credit reporting. The day that I learned of the debt, I learned that there was no use disputing this as they were not interested, so I paid the debt and was told that they would remove the negative reporting. To date, they have not removed the negative reporting, and it looks like I did not pay the debt.
|
| 05/26/2022 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
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Procollect address : XXXX XXXX XXXX, XXXX XXXX, XXXX, Texas XXXX debt owed : {$9400.00} + XXXX Procollect has been trying to collect a debt, that's not in my name and its keeping me from trying to get a new apartment, this incident happened back in 2021, during covid-19, they stated I had to pay this fine i owed. please help with this they keep selling my debt to different collectors, that i did NOT AUTHORIZE, I DONT KNOW THIS COMPANY, I HAVE NEVER DONE BUSINESS WITH THIS COMPANY, THIS COMPANY DOESN'T HAVE A CONTRACT WITH MY SIGNATURE.
|
| 10/05/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I am writing to bring attention to a concerning matter concerning my credit file. I have observed the presence of a collection entry from your agency, which has caught my attention as I was not previously informed about this collection. Furthermore, I hold serious doubts about the accuracy of the debt being claimed. As per the Fair Debt Collection Practices Act, I have the right to request validation of the debt. Thus, I kindly request that you provide me with the required validation and take appropriate actions to address this issue.
|
| 09/04/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I am writing to bring attention to a concerning matter concerning my credit file. I have observed the presence of a collection entry from your agency, which has caught my attention as I was not previously informed about this collection. Furthermore, I hold serious doubts about the accuracy of the debt being claimed. As per the Fair Debt Collection Practices Act, I have the right to request validation of the debt. Thus, I kindly request that you provide me with the required validation and take appropriate actions to address this issue.
|
| 10/27/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Called to get understanding of the debt was advise that I JUST NEED TO PAY WHAT I OWE BECAUSE I KNOE I OWR IT! Then when I asked for breakdown of the account advise I should have gotten the letter if I didnt then that my fault! Asked for validation letter but one never came and also asked for move out statement providing proof of amount owed via email and by phone never received it! Also asked for a settlement and was advise THEY DONT DO SETTLEMENTS Procollect is aggressive and abusive and goes against FDCPA Regulations and UDAAP laws
|
| 03/06/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
On XX/XX/2023, I received a credit monitoring alert from XXXX indicating debt collection from PROCOLLECT , INC . Their details indicate collection from XXXX XXXX XXXX XXXX XXXX for XXXX XXXX with service address XXXX XXXX XXXXXXXX XXXX XXXX, TX XXXX. The account # with collection agency is XXXX. The account # with energy company is XXXX. This is a case of identity theft. I have never been to XXXX, TX and do not know XXXX XXXX. I need this report in order to proceed with a dispute with the collection agency and the energy company.
|
| 07/07/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
I was evicted from XXXX XXXX XXXX in XX/XX/2016. Manager XXXX told me not to pay rent and just to move due to previous altercations with neighbor below me. However, during court appearance, the balance owes was only {$1300.00} and now I have a creditor named Pro Collect trying to collect XXXX in owed rent which I feel is unfair if the manager refused my rent payment. This has caused hardship in me finding other places to live and I was forced to live with relatives because no one would accept me with that large amount being owed.
|
| 10/17/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
A false collection was listed on my credit report for XXXX XXXX, however I have never had any business with this company. I had made four attempts to contact the collection agency and I was hung up on once, and then told to email my dispute and that they would get back to me, however no one has responded. The collector is Pro Collect and the email address I was given is XXXX.
In addition, I have never received anything via mail or otherwise saying that this account existed and that there were attempts to collect. This is false.
|
| 01/15/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
In XX/XX/2018, I sent a letter to ProCollect Incorporated requesting that they validate NOT verify a debt that they are attempting to collect from me. I specifically asked for a signed agreement and other supporting documentation that would verify this debt. They responded back via mail providing me with a billing statement. This does not VALIDATE the debt. It does not prove that I am obligated to pay this debt. They have and are continuing to report delinquency information to the credit bureaus that I am asking to be deleted.
|
| 04/11/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have 3 collections that were opened Fraudulently.
XXXX. PROCOLLECT , INC for {$680.00} Original creditor is XXXX XXXX, account was opened XX/XX/XXXX Contact Info : XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX XXXX : XXXX XXXX. PROCOLLECT , INC for {$440.00} Original Creditor is XXXX XXXX, account was opened XX/XX/XXXX Contact Info : XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX XXXX : XXXX XXXX. XXXX XXXX for {$500.00}, account was opened on XX/XX/XXXX Account number : XXXX Contact Info : ( XXXX ) XXXX XXXX XXXX XXXX, XXXX, TX XXXX
|
| 04/24/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Someone rented a apartment in XXXX oregon at the collective on XXXX in my name. I have contacted the company multiple times to resolve it and they are just rude and dont listen. also a fact that this was during covid and there was a law passed that the reporting of rent owed during the time frame of which this occured falls into that no agency is aloud to report the debt XXXX and XXXX XXXX along with the cares act. So not only are they reporting a debt that is fraudulent and not mine but they are also breaking federal law.
|
| 01/05/2017 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Ive contacted this company NUMEROUS times over the past several months as well as XXXX recently as of XX/XX/2016 with no response or resolution still and it 's almost a year now to dispute this account. Ive requested for them to send me SIGNATURE verification that I signed for this proclaimed debt on NUMEROUS times only to receive a bill which does NOT prove this to be MY DEBT. This has went WAY past the 30 days limit to prove or delete and this company has done NEITHER even upon MANY MANY request from me for them to do so.
|
| 06/24/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Someone rented an apartment in XXXX XXXX XXXX in Rhode Island using my SSN on XX/XX/XXXX and owe balance of XXXX XXXX Pro Collect Inc report a collection debt on my credit history on XX/XX/XXXX which impacted my credit history. I called Pro Collect Inc and tried to tell them I didnt owe this money but they are not accepting it and asking me to pay money.
Pro Collect Address : XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, Texas - XXXX Pro Collect Confirmation No : XXXX Agent with whom I spoke with COntact No - XXXXXXXX XXXX XXXX
|
| 05/29/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
There is a debt reporting on my credit file from a company that indicated I owed money. This is not correct. When I lived in the apartment complex they indicated that I could use my own refrigerator and they removed the one that actually came with the apartment. When I moved out I did take my refrigerator and they are trying to charge me for my own appliance! They had possession of the one that was initially in the apartment and they agreed to me using my own. There is no money owed to that company. This is unacceptable.
|
| 06/26/2017 |
Yes |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
TALKED TO SOMEONE IN PRO-COLLECT ABOUT ACCOUNT, WAS TOLD TO SEND BALANCE TO COVER OUTSTANDING DEBT AND IT WILL BE REMOVED FROM ALL THREE CREDIT BUREAUS, I SENT CHECK OF {$75.00} WROTE OF CHECK ALSO AFTER SPEAKING WITH CSR THAT IT WILL BE REMOVED " BY CASHING THIS CHECK YOU ARE AGREEING TO REMOVE ACCOUNT FROM ALL THREE CREDIT BUREAUS. CHECK WAS CASHED ONXX/XX/XXXX. ON XX/XX/XXXX I SPOKE WITH A XXXX XXXX AND SHE STATED THEY DO N'T REMOVE ACCOUNTS, AS OF XX/XX/XXXX THE ACCOUNT WAS N'T REMOVED NOR WAS IT UPDATED OR ANYTHING.
|
| 12/11/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Pro Collect has XXXX collections for XXXX apartments XXXX for {$790.00} and the other for {$980.00} i have disputed this and told them it was identity theft and i didnt live in any of these apartments. I have even tried to settle for half the amounts that is said to be mine on both accounts the rep over my account is rude and will not correct any of this. ive asked several times for the contact with my legal wet signature i also asked him to send me proof of ownership of this account and he has never provided any that.
|
| 05/04/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I advised that I did not owe the money as it was exorbitant as the carpet was clean and advised my rental company however they replaced it.
I moved and did not receive anything from the rental company.
In XXXX, i changed my license details & then got advice from a collection agency called procollect that I must pay after many phone calls. In the end I paid the debt and was promised it would not be on my file.
Called again today to have it removed they said they would not remove it as it will be there for 7 years.
|
| 01/20/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
procollect , inc contacted me stating that i owe {$530.00} for a rental payment to XXXX XXXX on XX/XX/XXXX. The rental was in my roommates name and he handled all payments. When we left, we confirmed all outstanding debts were paid to XXXX XXXX. We both have also never received statements or alerts to the effect of us continuing to owe money to the apt . complex. on XX/XX/XXXX i sent an email to the collections agency to the email they provided requesting proof of debt. no response was ever provided for account XXXX.
|
| 05/08/2015 |
Yes |
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
I check my Credit Karma report monthly and several months ago this debt just shows up on my credit report as a " bad debt '' from a PROCOLLECT. They never contacted me, or gave me a chance to even pay the {$75.00} debt - if it was in fact legitimate. I wrote them a letter and got back a coded response with no discernable information on it to determine if it was even a good debt. They gave me no phone numbers to call for verification or any information on how to validate this debt. I 'm at a loss as to what to do now.
|
| 04/29/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
I offered to pay my debt in payments due to my income from XXXX ( {$840.00} ). They told me I had XXXX days to pay it off ( {$1600.00} ) or it would remain on my credit for life. XXXX the account specialist who has my account notated me as refusal to pay/attempt to pay even though I telephoned them. I contacted the management company that filed this and the apartment complex and they were unable to give me any kind of information to help me resolve this matter. They do not have my information from when I lived there.
|
| 05/24/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Hello, There is an apartment company claiming that I owe them {$590.00}. I have never stayed in this apartment complex nor would I ever stay in this apartment complex. I went to the XXXX XXXX XXXX XXXX to prove to my current apartment complex that I owe no not nor I have a stayed there. My new apartment complex confirmed with them that I have never signed a lease or anything otherwise I would not have been able to move into my new place. Every time I try to dispute it they say its real. Which is obviously incorrect.
|
| 01/29/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
We received a phone call from ProCollect about an account with a lease term insurance group that deals with our previous apartment 's owner company which is not true because we called the apartments company and they said that we owe nothing and we paid everything 7 months back and now ProCollect is asking us to pay {$120.00} for a broken light on XXXX XXXX2020 after more than 7 months since we left the apartment and sign the release without any debt. Please we need your urgent support regarding this issue.
Thanks
|
| 01/04/2024 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I would like to file an FTC report on a collection from Pro Collect. I do not know who these people are or how my information was obtained. I never gave this company my personal information. I would like to know how this information was used and how it was handled being that it has effected my credit report. I have contacted my credit officer and the company the debt was coming from, yet no information has yet to be given within several months of contact. A dispute is already in progress through my credit bureaus.
|
| 02/10/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
during the pandemic i lost my job as a XXXX due to covid-19 i let my apartment office know they manager at the time said he understand and to vacant the apartment and turn in keys we will go ahead send paper work to office as i did and then a couple of months later i found out i had a collection due to me loosing my job because of covid-19 which makes no sense those was out of my hand and i didn't want this to result in a eviction because after after thing was done i wanted to rent again with the apartment complex
|
| 06/07/2016 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
This debt has remained on my credit report for months after it was paid off. The collection agency responsible for removing this from my credit report has even written a letter stating they would take the debt off my report but as of yet they have not. I want this debt removed. I long ago paid exactly what these people asked for and they are still not removing the debt. I am tired of my credit suffering because of their inability to conduct business in a timely manner. The collection agency is Pro Collect in XXXX.
|
| 03/03/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Twice in XXXX separate instances the debt collection agency has incorrectly attempted to collect XXXX separate debts from me from over a period of a year and a half ago. Both instances dealt with an old apartment I lived in. One instance the debt collector, for some reason, put me on to the account of the person they were attempting to collect from who turned out to be the previous tenant in my apartment. I have NO connection to this person, and still have no idea how I was assigned responsibility for their debt.
|
| 02/01/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
An letter for debt validation was submitted to the company, ProCollect, asking the company to submit the proper documentation to state that I am legally obligated to pay the amount of XXXX. A letter was returned to me from ProCollect stating that their client contends that this is a true and valid debt and supplied me with a copy of a rent least as supposed proof of this debt. The Collection agency is not bonded in the state of Louisiana to collect Debt and i will like for them to remove it off my credit report.
|
| 08/17/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Pro-collect XXXX XXXX, 2012 XXXX this apartment was being rented by my mother and the court gave my mother 30 days to move because she had a XXXX and she was moving in with me to another location, that 's last company to lease granted my mothers move. I signed papers and low behold new company come in and said I was responsible for my mother debt. I have tried pleading and reasoning with these people and nothing, I call they hang up or cuss me out. I do n't know what else to do to get this removed off my credit.
|
| 07/08/2015 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
ProCollect refuses to provide any further information to verify the debt other than the name of the company and the amount. There is no contact information for the medical company as it appears they are no longer in business. The medical group appeared to provide services in XXXX 2009 but we have never been contacted by phone or in writing until after the account was placed into collections and reported to the credit bureaus. We did not even get a chance to provide insurance information to the original provider.
|
| 11/06/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
I have disputed this information with XXXX and of course it came back verified. On XX/XX/2019 original creditor vista village apartments notified me that I had an unpaid balance in the amount of {$550.00} due. My lease ended XX/XX/2019. XXXX XX/XX/2019 at XXXX I made a payment of XXXX towards the unpaid balance. Payment number XXXX. Total balanced left unpaid was {$440.00}. I was not notified by pro collect to collect this debt as well they are trying to collect {$900.00} when that wasnt the original debt owed.
|
| 10/02/2018 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Debt collectors denied any following information regarding the collection because I would not tolerate him being disrespectful and hung up the phone and threatened not to respond on the debts that were wrongfully placed on my credit. I have asked several times for the debt to be verified but it has not. This needs to be removed from my credit the company has declined communication with me regarding the issue. Therefore leaving me with a unspoken threat of this being left on my credit due to their non response.
|
| 01/29/2024 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Hey, I have no knowledge or did business with this company. This company is trying to collect debt not owed, this company is attempting fruad. The original credit account is paid and closed! I send a validation letter on XX/XX/2023 via mail. I didnt receive a validation letter back from this company all I received was and copy of rental agreement from original creditor. Can you stop this company that I never did business with to stop furnishing inaccurate information on my consumer report. Next step lawsuit!
|
| 12/19/2023 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Since of XXXX I've been contacting them so I can pay my debt. I have offer to pay XXXX XXXX monthly that's what I can afford then I've offer to pay {$1000.00} but been denied and they never contact me to let me know. Then on XXXX XXXX XXXX I've {$2000.00} and still refused. The manger was very rude and quick with me didn't even let me talk much or even explained myself at all. I had to tell them I have to bring a lawyer to this since then they don't contact me but when I contact, they are refusing my offer.
|
| 10/24/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
On XX/XX/, I made a payment of {$2400.00} to ProCollect Incorporated. Subsequently, they assured me that they would remove the associated debt from my credit report.Certainly, here 's a template for a complaint letter to a debt collector requesting the removal of a paid debt from your credit report.I kindly request that you promptly investigate and correct this matter by removing the debt from my credit report. Furthermore, I expect written confirmation from your agency once this correction has been made.
|
| 02/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
PROCOLLECT INC KEEPS SENDING ME NOTICES ABOUT SOME COLLECTION ACCOUNT. A PREVIOUS COLLECTION ACCOUNT WITH THEM HAS BEEN SETTLED AND PAID. IN RESPONSE TO THE NOTICES I AM GETTING, I MAILED A FORMAL DEBT VALIDATION REQUEST TO PROCOLLECT OVER 60 DAYS AGO WITH NO RESPONSE. I AM REQUESTING AN ITEMIZATION OF THE COLLECTION ACCOUNT IN WHICH THEY SAY I OWE. PLEASE MAIL ME ALL DOCUMENTS OR DELETE THE ACCOUNT FROM MY CREDIT REPORTING ASAP. I HAVE ATTACHED A COPY OF THE DEBT VALIDATION REQUEST I MAILED. THANK YOU.
|
| 07/25/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
This company which I hold no contract with nor have received services from, reported a collection account against my SSN in the amount of XXXX with XXXX, XXXX and XXXX. I have requested verification of the debt and account however the business failed to provide adequate proof, along with documentation that bears my signature showing that I have entered into a contractual agreement with them. I have disputed this debt with the credit bureaus, and filed a compliant with the BBB ( Better Business Bureau ).
|
| 10/03/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Hello, this company placed a debt collection on my credit file without notifying me first. As a result my credit has been impacted negatively. They finally sent me written communication stating that if I paid a settlement amount that this debt would be removed from my credit report by XX/XX/2021. I have paid the settlement amount in full and I have verification of that payment along with verification of the letter that they sent me. This collection still remains on my credit and it is after XX/XX/XXXX.
|
| 08/08/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
Submitted a previous complaint on this company and have provided verification/documentqtion that I do not owe this debt. I have asked to not be contacted but I receive at least 2 calls per day from the Debt Collector and at this point I am deeming it harassment. I am wanting them to know that I will pursue legal action for harassment should their communication attempts with me continue. Should they need further documentation/information they need to contact the original creditor and NOT me. Thank you.
|
| 08/30/2018 |
Yes |
- Debt collection
- Medical debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
THEY SENT NOTHING TO PROVE ANYTHING JUST A LETTER WITH A BALANCE! I RESPECTFULLY REQUEST XXXX INVESTIGATE THIS COMPANY AND IF YOU NEED TO HAVE THE INFO UPLOADED OF THE ONE PAGE THEY SENT I WILL BE HAPPY TO SEND OVER THEY SENT NOTHING TO PROVE THIS DEBT IS MINE NO SIGNATURES NO MEDICAL LABS NO DOC NOTES NO NOTHING I ASKED FOR THIS IN MY DEBT VALIDATION LETTER AND THEY SENT THE SAME 1 PAGE BALNCE WITH NOTHING ATTACH THIS DOES NOT PROVE THIS IS MY DEBT AND IT IS NOT MY DEBT!!! I WILL REPORT TO THE XXXX
|
| 10/27/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
Procollect said I owed {$200.00} for a debt for medical treatment by XXXX XXXX XXXX for me, XXXX XXXX, date of service, XXXX/XXXX/08. My XXXX XXXX plan EOB shows that they were paid the PPO allowed charge of {$200.00} and I owed {$0.00}. I have talked to them a number of times, mailed letters from my health plan, and a copy of the EOB. They will not work with me to resolve the matter, refuse to let me talk, insist I owe the debt, reported me to the credit bureaus and continue to harass me by phone
|
| 04/07/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
PRO Collect XXXX contacted me on multiple occasions. The first gentlemen I spoke with I gave him the name of the law firm that I am using to handle debts and eventually file for bankruptcy. I have asked the company to not contact me directly and to refer any questions comments or concerns to my attorney directly that I have retained. They still continue to call me and tell me that until I file bankruptcy in court they will contact me and not my attorney. The most recent calls were on XX/XX/2023.
|
| 10/28/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
date : XX/XX/2018 amounts : {$3900.00} violation : section 603e, section 623 ( a ) ( 1 ) ( A ) & 623 ( a ) ( 1 ) ( c ) Title 15 U.S.C. 1681a ( 2 ) ( A ) ( i ) ( I ) Title 15 U.S.C. 1681a ( 2 ) ( A ) ( i ) ( II ) there are 3 people on this collection but the entire amount is showing on my credit report so it is therefore on others credit report. meaning the amount owed is XXXX on 3 report. this furnisher does not have a written signature of me agreeing to this collection.
section 609 ( c ) ( 1 )
|
| 03/08/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Tried to reach out to them to let them know the apartment balance was paid to end the lease.. in 2013. They will not talk with me only hang up the phone and say contact XXXX but this debt is not mine. Even asked to just pay it to get it off my credit because Im trying to purchase a home and this is the only thing on my credit and thats how it was found out was never contacted by the apartments or from This company in no form shape or fashion. EVERYONE THERE ONLY HANG THE PHONE UP IN YOUR FACE.
|
| 08/03/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
My information was used to obtain an apartment, cell phone, and an auto loan with my ex-partner. I am a victim of identity theft and have put this off for too long. I've completed the proper steps, 1. notify creditors 2. police report 3. informed the state of Texas. The individual I've suspected for this theft is now deceased, and the police department said to contact the federal trade commission to seek relief. These companies disregard laws and dont care whos credit or lives they impact.
|
| 09/19/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Pro XXXX charged amounts on my credit that are not mine. I never agreed or signed to these amounts. I was also not made aware of these negative inquiries. I tried disputing these charges through XXXX XXXX multiple times, each time they say the debt is mine, but theres not proof of that. They now want me to prove ( give documentation ) it is not my debt. They have not provided me with any documents stating the debt is mine, because its not, but refuse to remove these charges on my credit.
|
| 01/05/2017 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Ive contacted this company as well as XXXX in my recent attempts on XX/XX/2016 NUMEROUS times over the past several months almost a year now to dispute this account. Ive requested for them to send me SIGNATURE verification that I signed for this proclaimed debt on NUMEROUS times only to receive a bill which does NOT prove this to be MY DEBT. This has went WAY past the XXXX days limit to prove or delete and this company has done NEITHER even upon MANY MANY request from me for them to do so.
|
| 05/28/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Older American |
|
ProCollect has an incorrect line item on my credit report with XXXX that I disputed in 2011 and they refuse to remove it. The person 's name is XXXX XXXX ... that is NOT my name.
Procollect , Inc.
XXXX XXXX XXXX XXXX, XXXX XXXX, Texas XXXX mapOffice : XXXX or XXXXXXXXFax : XXXXXXXXCorrespondence to Collectors : XXXXXXXXCorporate DirectoryXXXX XXXX - PresidentXXXX XXXX - Vice President / Director of Recovery OperationsXXXX XXXX XXXX Client Services ManagerXXXX XXXX - IT Department Manager
|
| 01/04/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I had an apartment lease contract with XXXX XXXX My contract was for XXXX and ended at XXXX the XXXX day of XX/XX/2020. Lease terms were After that, the lease will automatically renew month- to- month unless either party give at least 60 days ' written notice of termination or intent to move out. I gave my 60 days ' written notice and I was still charge the following month along with late charges. This was sent to collection and it is affecting my credit. Please help me get this resolve.
|
| 04/27/2017 |
Yes |
- Debt collection
- Medical debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
PROCOLLECT , INC XXXX XXXX XXXX XXXX XXXX XXXX , TX XXXX ( XXXX ) XXXX IN REGARDS TO ACCOUNT XXXX THE FOLLOWING AGENCY IS NOT BONDED IN THE STATE OF TEXAS AND CAN NOT LEGALLY COLLECT SAID DEBT. BY TEXAS SURETY BOND L AW ALL ADDRESSES AND BUSINESS NAMES MUST BE CORRECT. PROCOLLECT , INC, ADDRESS THAT IS PROVIDED ON CREDIT REPORT DOES N'T EVEN MATCH TO AN ACTIVE BOND IN THE STATE OF TEXAS. PLEASE REMOVE FROM ALL XXXX CREDIT BUREAU AND CONFIRM THAT DEBT IS NOT OWED.
|
| 01/15/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I moved out of a house at the end of XXXX. The landlord walk the house in XXXX and sent what I had to pay to the collections company at the end of XXXX on XX/XX/XXXX they put it on my credit report. Never got a letter from the landlord to see if I will pay them it just went straight to collections. The Pro Collections People are so rude and want send me a break down of what I have to pay. Plus the amount they put on my credit report was wrong and now I having a hard time getting a place.
|
| 04/20/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I stayed in XXXX XXXX in 2013 and was evicted out of the apartment at the end of the year I went to eviction court due to owed rent and was given a dead line to pay the apartment complex back. I wasnt able to do so, so I just moved out and now Im being charged over {$6000.00} for a small 1 bedroom apartment for charges I know nothing about when in fact I do owe for what the judge said about past due rent in eviction court, but never did the judge say I owed them in court over {$6000.00}.
|
| 08/22/2023 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit, Reporting Act. This creditor has violated my rights. Under 15 USC 1681, section 602 states I have the right to privacy. Fifteen USC sixteen eighty-one section six oh four A section two it also states a consumer reporting agency can not furnish an account without my written instructions. Under fifteen USC 's one six six six B. A creditor may not treat a payment on 'a credit card '' account under an open end consumer credit plan as late for any purpose.
|
| 06/19/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I believe the debt not to be mine as the apartment manager claimed I could move out and as long as they re-rented the apartment there would no problem. I know they quickly re-rented it. Yet they are trying to collect {$3000.00} on damages? How do they come up with that number. They say after insurance I owe {$750.00}. Plus a XXXX collection for {$3900.00}. Its all fee 's.
I was medically ordered to move from the location, I have a doctors note as well as my personal statement attached.
|
| 06/05/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Procollect Inc has placed a medical collection on my credit report that does not belong to me. The original creditor has contacted them and informed Procollect that the debt does not belong to me and they refuse to have it removed from my credit report. I have also sent debt verification letters and they have not responded, I have disputed this with XXXX, and Procollec has verified it XXXX times even after being contacted from the original creditor informing them that it 's not my debt.
|
| 07/21/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
PRO COLLECT IS TRYING TO COLLECT ON THIS DEBT THEY CLAIM I OWE THEM. I HAVE ASKED THEM TO PROVIDED A DOCUMENT OR AGREEMENT BEARING MY SIGNATURE SHOWING THAT I HAVE A LEGAL BINDING CONTRACTUAL OBLIGATION TO PAY PRO COLLECT. THEY HAVE FAILED TO PROVIDE THIS AND CONTINUE TO REPORT TO THE CREDIT AGENCIES WHICH HAS HAD A NEGATIVE EFFECT ON MY CREDIT REPORTS. THEY KEEP SENDING A LEASE AGREEMENT FROM AN APARTMENT COMPLEX IN XXXX TX WITH THE NAME XXXX XXXX XXXX, AND XXXX XXXX, WHICH IS NOT ME.
|
| 10/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
My personal information was utilized without my explicit consent and subsequently incorporated into my credit report. The following includes the name of the inquiry, dates, and amounts. ( XXXX XXXX XXXX XX/XX/XXXX {$160XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX Automobile XXXXealers ran my credit ) ( XXXX Communications {$140.00} XX/XX/XXXX XXXX XXXX Capital XXXX {$250.00} XX/XX/XXXX ) I did not authorize these institutes house my information.
|
| 01/19/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I explained in detail I have very little money and will never be able to pay this bill. I asked they stop calling. They have called almost every day for months and months and months. I have had to buy a XXXX XXXX XXXX that I couldn't afford but it's worth it. They are blocked and I don't hear the voice mails anymore. I can tell they are still calling because XXXX XXXX tells me who it blocked. Please ask them to syop calling me. I am not going to pay. They are wasting all of our times.
|
| 08/23/2016 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
ProCollect of XXXX continues to leave a {$41.00} collection debt on my XXXX Credit even though I have proof they cashed the check for this debt 4 months ago and I have called them 3 times to have this removed since that time. It has kept me from re-opening my main XXXX XXXX card account two times now. They have made two promises of dates that this will be removed from my credit report and those dates have long since past. What teeth can you put in to this and force them to act now???
|
| 07/17/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I TOOK A LOOK AT MY CREDIT FILE AND NOTICE THERE WAS A COLLECTION FROM PRO COLLECT, THAT does NOT BELONG TO ME. I SENT A LETTER OUT TO THEM IN REGARDS TO A FRAUDULENT COLLECTION I FOUND ON MY CREDIT FILE AND TOLD THEM THAT WAS DONE FROM AN IDENTITY THEFT, I HAVE NO KNOWLEDGE OF ANY SUCH DEPT I HAVE WITH PRO COLLECT AND ASK THEM TO PLEASE DELETE THIS COLLECTION FROM MY FILE AND THEY HAVE REFUSE TO DO SO. I JUST FILED A COMPLAINT WITH THE ATTORNEY GENERAL OF XXXX TX YESTERDAY AS WELL.
|
| 06/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Hi i submitted my police report to pro collect and ever proof that it was identify thief these people pro collect and XXXX has not yet removed this they are sick and rude im about to sue them im tired to the point of they removed the eviction and blocked off my name then put it back on my name due to me not having a police report i sent both company 's my police report still yet they are not tryna remove it so is it anyway you guys can help because this identity used in my name.
|
| 01/03/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
I have received phone calls daily from all hours of the day on my cell phone, and then my house phone, and then my mothers cell phone. And then my father cell phone all over a debt that was handled in a court case from an apartment that I moved out of over three years ago.this company procollect has harassed us to the point where we have changed our phone numbers and they still continue to call us every day. And when we block their number they change numbers and continue to call.
|
| 03/23/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
XXXX XXXX {$660.00} PRO Collect left a 38 second message stating this is an attempt to collect a debt by a debt collector providing private information on a cell phone that is contracted under my stepfathers name. Also, they left a 1:03 message for my husband on XX/XX/18 on my cell phone - again, contacted under my stepfathers name with a message regarding an account and debt owed to pro collect. I also have a ( XXXX ) area code which, by law, is recognized as a spousal state.
|
| 11/28/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This debt collector engaged in abusive, deceptive, and unfair practices of the FDCPA which it prohibits. They furnished this account that we didn't agree upon and I never ever sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. More so they didn't follow the proper 5 step validation procedure which make this unfair practices. According to the FDCPA I'm entitled to XXXX dollars per violation and clearly they violated my rights.
|
| 06/19/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Received a voicemail on XX/XX/XXXX from a XXXX from number XXXX. She said that her contact number is XXXX ext XXXX. I called back XX/XX/XXXX and was told that I have another debt from my identity theft from XX/XX/XXXX- like the other debts that have come up in Texas. Procollect is the company 's name and their address is XXXX XXXX XXXX XXXX, TX. I let her know that I was disputing the charge because it is not my debt. She told me to file a police report and send it to XXXX XXXX
|
| 09/04/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Procollect Inc. contacted me in XXXX first time to collect a debt that I did not owe. I disputed it throughout credit bureau at that time. The same company tried to collect the same debt that I did not owe XXXX more time before today. And today I got a letter from the same company about the same debt that I did not owe ( XXXX/XXXX/XXXX ).
The amount is {$360.00} and the creditor is XXXX XXXX XXXX.
I want them not to contact me about the same debt that I did not owe any more.
|
| 05/31/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Their was no collection attempt made to notify me of the balance before placing this account on my credit as a collection. The amount reported to the credit bureau is not correct also the date reported is not correct as well. They are over charging for unknown items. This company does not own the account and my personal information was submitted to a thrid party for collections. Again no collection attempts was made before placing the account on my credit as a collection item.
|
| 11/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
XXXX company -Procollect XXXX XXXX XXXX XXXX My account was never supposed to go to collections. I was on a 90 day payment plan after I moved out of my apartment XXXX XXXX. I made my first payment of {$100.00} on XX/XX/XXXX. I made my final payment of {$400.00} on XX/XX/2022. My total balance due was {$500.00} This error has affected me renting an apartment due to fact of it being on my credit report. Ive submitted paperwork to ProCollect and Ive spoken to XXXX XXXXXXXX XXXX
|
| 09/24/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I was informed by a collection company, Procollect , Inc, that I need to pay a debt of {$1900.00} for an apartment listed below : Apartment name : 09 XXXX XXXX XXXX XXXX Apartment address : XXXX XXXX XXXX, XXXX, IA XXXX Management company : XXXX XXXX & XXXX, XXXX I do not own this apartment for any money. It is absolutely a mistake that may be caused by an identification information breach. Please remove the collection from my credit report at your earliest convenience.
|
| 04/20/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I XXXX XXXX DIDN'T RENEW MY LEASE WITH XXXX XXXX APARTMENT AND SINCE I DIDN'T INFORMED THEM WITHIN 30 DAYS THEY SAID THAT I OWED THEM BUT I PAID THE PREVIOUS MONTHS AND NEVER WAS LATE SO HOW DID THEY ADD A WHOLE NEW MONTH TOWARDS ME, NOW THEY HAVE SOLD IT TO PRO'COLLECT COLLECTIONS AND ITS MISSING UP MY CREDIT AND ITS KEEPING ME FROM PURCHASING ANYTHING BECAUSE THIS IS ON MY CREDIT REPORT SO PLEASE HELP ME IF YOU ALL CAN TO GET RESOLVED THIS PROBLEM FOR ME THANKS, XXXX XXXX
|
| 05/14/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
On XX/XX/XXXX, I got a call about a past due bill for XXXX bill for an address on XXXX XXXX. I explained to the representative that I never lived on XXXX XXXX and this isn't my debt. He verified my information. The person use my social security number and date of birth to open this account. He advised to get a police report and send to them along with statement of the electrical company from XX/XX/XXXX. I have filed a police reports and mailed the information to ProCollect.
|
| 07/23/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I ask that the charges XXXX on my account be verified and validated, since I didn't recognize the apartment name or complex. I thought this was the way to get this removed. My credit info has been breached on several occasions by XXXX Email System, XXXX XXXX Visa, and XXXX. So my personal information has been leaked and has been used to make purchases and fraudulent credit line attempts. I was recommended that I contact CFPB and fill out a Affidavit with Identitytheft.gov.
|
| 09/03/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Lived at an apartment complex five years ago. Gave 60 day notice and moved to new apartment. Have lived in several places since then. Looking for new apartment currently XXXX XXXX 2015 XXXX, and with credit report old apartment complex says I owe almost $ XXXX as of XXXX 2015. This is incorrect and needs to be deleted. I was not informed, taken to court, and I have n't been there in five years. Credit report is showing as of XXXX 2015. Incorrect date and fraudulent charges.
|
| 06/07/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This debt collector engaged in abusive, deceptive, and unfair practices of the FDCPA which it prohibits. They furnished this account that we didn't agree upon and I didn't sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. More so they didn't follow the proper 5 step validation procedure which make this unfair practices. According to the FDCPA Im entitled to XXXX dollars per violation and clearly they violated my rights.
|
| 10/05/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
On XX/XX/2019 I submitted a credit report dispute pertaining to accounts that I had no knowledge of acquiring. Upon sending this dispute I requested a debt validation.
no documents have been sent to me to substantiate this claim as request. The listed companies are attempting to collect an alleged debt with no proof that it belongs to me as required under the FCRA and FDCP. This inaccurate reporting is causing harm to me and the CRA has refuse to delete this information.
|
| 07/05/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
Servicemember |
|
Hello, my name is XXXX XXXX my husband XXXX XXXX and I have tried to reach out to PRO COLLECT INC. of XXXX Texas. For several weeks now to plead with them to remove our debt from collections in the form of phone calls, messages, and emails. We were unjust in our debt from the beginning it was a debt we never knew we had and when we found out we had it we paid it off instantly. We are both XXXX XXXX veterans and are only asking for a chance to do right with our credit
|
| 09/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Account turned over to XXXX with an incorrect amount ( initially the credit report showed {$1700.00} ) An adjustment made, but still incorrect amount ( shows {$910.00} ), and management admitted charging rent on two different lease contracts, as admitted in an email on XX/XX/2018, yet they are still trying to charge a reletting fee ( {$990.00} ) which is illegal and still reporting an incorrect amount on my credit report without removing the illegal fee of {$990.00}.
|
| 03/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
PROCOLLECT is violating my rights to privacy 15 USC 1681 section 602. PROCOLLECT is also violating my rights 17 CFR 240.14c-6 by placing false and misleading statements without firsthand knowledge of all stated facts. under 15 USC 1681 section 604 ( a ) 2, a consumer reporting agency can not furnish an account without written consent from the consumer. PROCOLLECT 15 USC 1681a ( q ) ( 3 ) commits identity theft by using my personal information without written consent.
|
| 12/11/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This is NOT a duplicate complaint. This is a NEW complaint. I provided evidence of my residence from years XXXX-XXXX, as requested by Ms. XXXX. Ms. XXXX in formed me the matter would be resolved within 24 hrs. As of the date of this complaint Ms. XXXX refuse to recognize my complaint nor communicate with me regarding this Fraudulent debt. Please contact Ms XXXX on my behalf. ProCollect is willfully ignoring the evidence I provided as they requested and received.
|
| 05/24/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Procollect INC tried to collect a debt that was not mine. They reported this debt to the credit bureaus knocking my credit down XXXX points. They replied to the last complaint saying that the debt was resolved but didnt report this to the credit bureaus. They lied about resolving this issue. I will be forwarding this complaint and their previous response to my attorney and the Texas Attorney General ( Midterms ) so that they can investigate their fraudulent claims.
|
| 01/05/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
On XX/XX/2020 I sent a letter stating the inaccurate account on my credit report. I have not received a response in 30-45 days I feel like I am being taking advantage of and been ignored of my dispute! section 611a is plainly stated that a failure to investigation this items with 30 days is a reason to immediately remove this item from my credit report. I demand that this be removed immediately or I will file for litigation due to the stress such party has caused.
|
| 05/15/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
XXXX XXXX XXXX and ProCollect have reported negative and false information to the the credit bureaus. I am a victim of identity theft and the reporting debt and documents do no belong to me. I notified the property manager XXXX at XXXX XXXX XXXX and notified the debt collector ProCollect of all police reports and identity theft reports. I was told that since they can not find the person that stole my identity they will continue to collect the false debt from me.
|
| 12/08/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
On XX/XX/2022 at XXXX I called to discuss the debt with the collection company. I was asking why my move out statement shows an outstanding balance of {$1000.00} but their charging me {$1500.00}. They stated they are unable to see the statement. I asked for the email address so I could forward it to them. The agent proceeded to inform me I have until XX/XX/XXXX at XXXX to pay the balance of {$1500.00} or else the would proceed with " legal action '' against me.
|
| 02/22/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I lived in an apartment complex that used Procollect as their collection company. Theyre claiming that I owe them double the amount originally owed. Ive wrote them and asked them to verify how I owe Procollect, and they wont furnish a contract that states that I owe them specifically. They keep sending information from the closed down apartment complex. Please watch out for Procollect because they are fraudulent collectors and will make your life a living XXXX.
|
| 06/11/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Identity theft protection or other monitoring services
- Billing dispute for services
|
|
Web |
|
|
Been trying to reach company since 2015 to gather information about my account. Was told account is restricted and I couldn't get any information unless I contact supervisor via email. I submitted emails to supervisor and recieved one call when I was in the dr office with my son. Asked if they can return my call in an hour. Never got a response or call back. Sent another email just 4 days ago asking for item to be removed from credit report.still no nee email.
|
| 10/13/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XXXX XXXX XXXX submitted a Move Out Statement of charges upon vacating a leased property. The amount was disputed on XXXX/XXXX/16 and the Property Manager responded that she would investigate and follow up. I sent another message on XXXX/XXXX/16 and did not receive any response. On XXXX/XXXX/16, I received a call from ProCollect Collections due to the outstanding debt amount. The initial dispute was never resolved before the property owner sent to collections.
|
| 09/08/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
My state attorney advised me to send a letter to validate the debt which was sent to their office on XX/XX/07. Per the Fair Credit Reporting Act, it states that I have the right to validate the debt, if they are unable to comply within 30 days, they must delete it from all 3 credit bureaus. The amount shown is {$1500.00} and {$500.00}.
It has been more than 30 days therefore I am submitting this complaint to notify the violation before I take legal action.
|
| 09/04/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I have been a victim of identity theft. I have tried, on numerous occasions, to contact ProCollect, Inc. about this alleged debt they say I owe in the amount of {$1000.00}. I have asked them to provide proof ( an original signature, proof that they own the debt and that they have a legal right to collect in the state of Mississippi, etc. ) As of to date, no one has responded within the 30-day timeframe. This is a violation of my rights per the FCRA and FDCPA.
|
| 11/21/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not disclosed as an attempt to collect
|
|
Web |
|
|
I mailed a certified letter to this company asking to provide my signature showing I applied for services. I received a copy of the contract terms back but 30 days letter this had not been updated on my credit report as verified so I mailed another letter stating that since this was NOT reported it had to be removed. I never received any info and it has been about 6 months and it 's still showing on my credit report after many many more letters that followed.
|
| 12/20/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I received a notice from my XXXX XXXX XXXX saying that I am in debt collection. The following were the charges from XXXX XXXX : XXXX. XXXX Account # XXXX {$550.00} for address XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX account # XXXX {$840.00} for address XXXX XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX Account # XXXX {$530.00} for address XXXX XXXX XXXX XXXX XXXX TX From XXXX XXXX XXXX XXXX XXXX account # XXXX {$340.00} for address XXXX XXXX XXXX XXXX TX XXXX
|
| 12/21/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
On XXXX XXXX, XXXX I wrote to the company informing them that they have listed a collection on my account that is not mine. I asked the company to remove the information on my credit reports and I have not received a response from them. This item on my credit reports is inaccurate and damaging my credit. I understand that when you dispute an item on your credit reports the company needs to comply within 30 days. This company has not complied to my request.
|
| 01/08/2024 |
Yes |
- Debt collection
- Rental debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
I've called Pro Collect to get information regarding the debt owed. They are very rude, unprofessional. They refuse to send information regarding the validity of the debt. I told them the debt in question was fraudulent. Their response was you either pay it in full or we will flag the account as " refusal to pay. '' The representative then went on to say it was their company policy to respond in that fashion regarding old accounts. Then hung up the phone.
|
| 11/07/2023 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I noticed a debt popped up on my credit report so i went to locate the crediting company to contact them and when i contacted them i was being screamed at by collection agency procollect in XXXX XXXX XXXX. # XXXX XXXX, texas. XXXX saying i owe a debt but wasnt explaining the debt of where i owed from just saying has has my number now and would be calling everyday. Im unaware of this debt and Ive been a victim of identity theft several times and need help.
|
| 01/08/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
ProCollect sent me notice that I and my wife and father owed {$13000.00} for breaking a lease and damages. However, ProCollect doesn't recognize a debt not owed. As you can see, XXXX XXXX clearly states she would allow us a 7 to give a seven-day notice with no penalties or fines. Apparently ProCollect doesn't follow the law as the letter specifically states this. They are going on something that doesn't exist. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 11/02/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
15 USC 1681c2 A person that furnishes information to any consumer reporting agency shall have in place reasonable procedures to respond to any notification that it receives from a consumer reporting agency under section 1681c2 of this title relating to information resulting from identity theft, to prevent that person from refurnishing such blocked information.
I need these accounts remove immediately. These are not my accounts and do not belong to me.
|
| 04/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
FRCA Violation auto loans late payments XXXX XXXX FRCA Violation student loans U S DEPT OF EDXXXX U S DEPT OF EDXXXX U S DEPT OF EDXXXX U S DEPT OF EDXXXX U S DEPT OF EDXXXX FRCA Violation personal loan late payments XXXX XXXX XXXX XXXX FRCA XXXX XXXX XXXX XXXX XXXX PROCOLLECT , INC FRCA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FRCA Violation personal information XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX
|
| 01/20/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I'm reaching out to get assistance with having a debt reported to my credit report removed due to the collection agency not properly notifying me of said debt which would allow me to dispute the validity of its claim that I owe. I've contacted the agency several times to have them verify this debt to no avail. I'm disputing this debt and am requesting it be removed immediately due to this company not notifying me before it was reported to credit report.
|
| 06/28/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
On XX/XX/2017, I was contacted by Procollect INC on Behalf of XXXX XXXX XXXX, stating that I owe a balance of {$970.00} which was later reported on my credit. I made a full payment to the collection company with the promise that it would be removed from my credit report once the debt is paid off, which I paid. However they didn't keep to their promise! The collection still shows on my credit report and due to that my credit has been impacted negatively.
|
| 04/30/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
In accordance with the Fair Credit Reporting Act Procollect Inc Account # XXXX, has violated my rights.
15 USC 1681 Section 602 States i have the right to privacy.
15 USC 1681 Section 604 A Section 2 : it also ststes a consumer reporting agency can not furnish a account without my written instructions.
15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit payment plan as late for and purpose.
|
| 09/10/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Older American |
|
XXXX case XXXX. I was notified by XXXX Identity Theft protection that a claim was filed by Pro-collect collection agency, representing XXXX XXXX, XXXXXXXX XXXX XXXX XXXXXXXX, XXXX which was opened XX/XX/2021 and for {$11000.00}. Someone using my social security number was involved in an apartment rental at this location. I do not know this person and have never rented an apartment there. Police report also filed with XXXX Police Department, XXXX, MS
|
| 12/18/2023 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Requested statements for both accounts under PROCOLLECT. Called procollect and the refused to provide the statements to me and kept asking me to pay. I requested statement emailed or mailed to me and they declined both. I also asked for emailed or mailed account # s for mine and also refused that. They did verbally provide me the account numbers. XXXX is XXXX. XXXX is XXXX. I need a copy of both statements please for both accounts under procollect.
|
| 07/17/2018 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
The total collection amount of {$620.00} was paid in full on XX/XX/2017 with a promise from the collection agent for account removal on credit reports. The balance is now XXXX but the collection account is never removed from my credit reports. I tried to get this issue resolved, but they are not taking my calls now. They hang up on me multiple times and put me on hold for more than 20 minutes and then hang up. They are very rude and unprofessional.
|
| 12/20/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I 'm receiving letters from ProCollect Inc. that I owe a bill to XXXX XXXX when I been with XXXX for 13 years. I talked to them and they still sending me bills please assist me in this matter.Their office is XXXXXXXX XXXX XXXX, TexasXXXX.Phone number XXXX Thank You, The bill has my name and address, but is not mine someone is using my name and address.I Protect my identity Theft with XXXX and XXXX And I know is not me I do n't know what else to do.
|
| 12/06/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I have been contacting ProCollect for over a week now in regards to an open debt they have with my name. I have formally requested the information like they asked. They are still trying to collect the debt even when I keep repeating its a result of identity theft. There is an open criminal case and the detective is requesting I speak to them to obtain info needed even if I have to sign an affidavit. But the collection agency is absolutely no help.
|
| 03/19/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
this is XXXX XXXX pro collect in XXXX tx is saying this is my debt when i talked to them and told them i never been to tx they asked for a util payment which i sent them and they say debt still mine when they gave me the work company that person worked for wasnt even the company i worked for as a matter of fact i put on XXXX since 2020 for cance i been going for treatment in XXXX fl since then i told them that and still they say its mine XXXX XXXX
|
| 03/14/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
|
|
Company is a third-party debt collector ; attempting to collect on a debt that has passed its statute of limitations.I have relayed letters to the company, to notify them of my consumer rights and in an attempt to have the blemishes removed form my credit report. Even after recieving my letter, the company continues to attempt to collect and is damaging my credit, while taking no regard for the federal and state statues that apply to my situation.
|
| 07/06/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
Procollect INC, contacted me about money owed for breaking a lease. I payed them the total amount but they keep the collection on my credit file to look like a loan paid in full. It was not a loan and should have been removed when I paid in full. I filled a dispute with XXXX and they said only Procollect could remove it from my Credit report. Im a XXXX XXXX veteran and on a limited income. However, I paid the debt now Procollect should remove it.
|
| 01/29/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
I have tried speaking with a member of management and they refused to transfer me to management. I called on XX/XX/20 and asked about a settlement and said the account did not qualify for a settlement. They are extremely rude and told me that they will document the account as " refusal to pay. '' I am not refusing to pay, I just want to speak with a human being that is not rude. The tone of voice they use offensive and that of a negative person.
|
| 06/17/2020 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
The company Procollect , INC has placed a collection on my Credit Profiles for a lease that I never had. I've never lived in XXXX, MI and they can verify that from my credit reports and my driver 's license that is registered in XXXX, MI. I've tried repeatedly to get these people to send me proof and evidence of my debt but they refuse to send me anything and refuse to settle or remove this so called obligation. I do not owe this amount period.
|
| 03/05/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
On XX/XX/XXXX I sent Procollect a letter requesting that they validate the debt they claim I owe. I received a letter from Procollect dated XX/XX/XXXX which included a final account statement with another individuals identifying information. They failed to provide any competent evidence. They failed to provide me with an original contract. I do not owe this debt. They must remove this account from ALL 3 credit reports and agree not to sell it.
|
| 11/11/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I spoke to the creditor of apartment complex they say I dont owe anything but this collection agency keeps putting this debt in my credit report is that for {$2200.00} which I dont know Ive been trying to contact them and tell them to contact the creditor and they refused. They just keep putting in my credit report. I also talked to the apartment complex and they said they already spoke with the collection but they keep trying to charge this.
|
| 02/24/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Back in XXXX of XXXX I gave XXXX XXXX {$980.00} to release me from the apartments. The manager told me since I paid the fee it would not go on my credit but they lied to me. I called the apartments in early XXXX of XXXX about the situation and they said that their system is showing that I never lived there.They also put the wrong name on my receipt in which I still have. I have ask for this to be removed from my credit but its still in there.
|
| 03/28/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My credit reports ( all 3 ) show a collection amount of {$1000.00} held by ProCollect. I contacted XXXX to tell them the account was not in my name, but in my daughters name. They investigated and said status remained the same. Since then my daughter received a letter from ProCollect offering to settle the account in full for {$320.00}. My daughter paid the full amount requested in the letter but the account still remains on my credit report.
|
| 05/03/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
I never received any notice that money was owed to my apartment complex to begin with OR the collection agency they sent the debt to. Until several months later when I checked my credit score online and it showed I owed money. When I called the agency they said they did not say why money was owed and the apartment complex could n't help me either. I 'm not just going to pay that amount of money for something I 'm not even sure what it 's for.
|
| 01/11/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I am filing this complaint because PRO COLLECT has ignored my request to provide me with the documents that their company has on file that was used to verify the accounts I disputed. Being that they have gone past the 30 day mark and can not verify these accounts under Section 611 ( 5 ) ( A ) of the FCRA- they are required to. Promptly delete all information which can not be verified. Please resolve this manner as soon as possible thank you.
|
| 11/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
To whom it may concern, I am contacting you because I have found some information that is inaccurate on my credit report.
The amount that is reported I owe is inaccurate as it is reported. I request that you verify the information and remove the information from my credit report as quickly as possible.
The items in question are : XXXX XXXX XXXX XXXX XXXX After doing so please provide me with an updated credit report reflecting the changes.
|
| 05/18/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
This company continued to attempt to collect on a move out fee that was paid prior to being submitted into collections. After sending proof that the debt was not owed they still attempted to collect and refused to remove the collection from my credit. This caused an issue due to me attempting to put through a house loan at the time. According to their online reviews this is not the first time they have attempted to wrongfully collect a debt.
|
| 11/21/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
On XX/XX/XXXX, I noticed XXXX collection accounts showed up on my credit card report from XXXX ( procollect.com ), and these debts do not belong to me. Someone stole my information and used it info sign the lease.
I immediately contacted them and asked them to remove these accounts under my name, they asked for a police case ID, and I provided it. However, XXXX months later, these accounts are still under my name, hurting my credit score.
|
| 03/05/2017 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt resulted from identity theft
|
|
Web |
|
|
I was a victim of identity theft and noticed a collection from PROCOLLECT I 've attempted to dispute multiple times however no response on their end. Not sure what else to do. Police department told me to contact the federal trade commision which I wrote a formal complaint against PRO COLLECT in regards to this matter. The FTC also instructed me to complete a id theft affidavit through identity theft.gov. Attached is my document. Thank you
|
| 12/16/2016 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt resulted from identity theft
|
|
Web |
|
|
I was a victim of identity theft and noticed a collection from PROCOLLECT I 've attempted to dispute multiple times however no response on their end. Not sure what else to do. Police department told me to contact the federal trade commision which I wrote a formal complaint against PROCOLLECT in regards to this matter. The FTC also instructed me to complete a id theft affidavit through identity theft.gov. Attached is my document. Thank you
|
| 07/21/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
In XXXX 2016 I reviewed my credit report and noticed an account from Procollect , Inc that I did not recall or recognized. They claim that I owe them {$1900.00}. Therefore I sent a validation letter on XXXX XXXX, 2016 requesting additional information on the account they claim I owe them. On XXXX XXXX, 2016 I received a response from Procollect, Inc. however they did not provide payment information, actual balance and date of delinquency.
|
| 04/17/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Older American |
|
XXXX XXXX is alleging that I owe them {$690.00}. I did not breach my rental contract and do not understand the charges against me. I have attempted to resolve the matter but every time I try, the claim that I owe them additional monies. I believe that I am a victim of fraud and unfair business tactics. Management is run very poorly, and one person says one thing, another says another thing. I do have documentation to prove my innocence.
|
| 04/17/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
First things first, i dont believe that this company employs one respectful person. On XX/XX/2020, I called the company to pay my debt in full. I made sure to ask that a receipt be emailed to me, and was reassured that one would be sent between 24 to 48 hours. The full balance was taken out of my account, and I have yet to receive any confirmation or receipt that states my debt has been paid. I need this so I can apply for an apartment.
|
| 04/17/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Older American |
|
XXXX XXXX is alleging that I owe them {$690.00}. I did not breach my rental contract and do not understand the charges against me. I have attempted to resolve the matter but every time I try, the claim that I owe them additional monies. I believe that I am a victim of fraud and unfair business tactics. Management is run very poorly, and one person says one thing, another says another thing. I do have documentation to prove my innocence.
|
| 09/06/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
My husband and I paid XXXX XXXX XXXX XXXX directly on XX/XX/XXXX. The manager agreed to retract and remove from collections.
My husband and I filed for a dispute on XX/XX/XXXX, with all three credit bureaus. The collection was removed from my report, but now my husbands.
The apartment complex did not remove the collection in XX/XX/XXXX as agreed after I paid. Procollect should have deleted it off both our credit reports per complex.
|
| 05/04/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I moved out of my old apartment almost a year ago and was told by them that I was paid in full. About six months ago I started to get harassing phone calls everyday while I was at work as well as constant voicemails. Around a month ago one of the collectors got rude with me and proceeded to yell at me before I hung up. Ive tried to contact the apartment complex on multiple occasions for months now. Just now succeeding a few weeks ago.
|
| 06/28/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
As of XX/XX/XXXX, I have sent ProCollect numerous Validation request for me to verify. They have not responded to any documents I have sent. I have sent a cease and desist as of XX/XX/XXXX in which they stopped reporting for 2 months and continued to report the invalid debt. I have attached documents and would like a resolution ASAP. These actions violate 15 USC 1692a as well as I never received any notice which violates 15 USC 1692g.
|
| 08/02/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Collection agency reported a collection debt to my credit report with XXXX and XXXX without notifying me of the debt in writing. Only phone calls. Disupted entry with XXXX and demanded validation of the debt. They reported " Information verified as accurate '' and nothing else and no other information was sent to me. As of XX/XX/XXXX, no written communication of any kind has been received by me regarding this debt and calls continue.
|
| 03/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions.
15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
129
|
| 08/23/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
Called company to ask for debt verification. Verification was mailed 15 after. With no return address or informations to send to dispute debt. Called again after receiving paperwork asking for Texas Surety bond information and collector refused to provide it. Asked for address to send dispute and collector hung up.
Company Name : XXXX XXXX Phone number : XXXX Address listed on credit report : XXXX XXXX XXXX XXXX XXXX XXXX, Tx XXXX
|
| 02/10/2017 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Debt was placed on my credit without my knowledge and I had never received any collection notices ( 3 as required ) before hand about the debt. I just so happened to notice it when I checked my credit one day. I asked the company to verify the debt to be mine, 100 % accurate as well true and verifiable according to reporting laws and they did not. They refused and told me they had a right to collect regardless when I contacted them.
|
| 01/19/2017 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I have continuously contacted this company as well as the original creditor to advise them that I did not know this debt. To date I have not been able to resolve this issue. I have provided multiple documentations to this creditor providing proof that this was not my debt, without resolve. This is not my debt and I would graciously appreciate it if this was removed from my credit report. This is affecting my livelihood tremendously.
|
| 05/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I tried calling Pro Collect serval times, and I was put on hold each time then the line would hang up every time. I would like to delete the account and get documentation that the account has been deleted. We were under the assumption that the account would be deleted after the amount was paid. We have a receipt from XX/XX/XXXX of 2022 showing the account has been paid off. The account has my name on there and my fiance XXXX XXXX.
|
| 07/07/2015 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
I have paid off the debt to Procollect on XXXX/XXXX/15 which was a debt in the amount of {$440.00} + {$7.00} ( procollect fee ) = {$440.00} for XXXX XXXX XXXX. I paid the account off through XXXX XXXX XXXX who also charged a fee of {$5.00}, which will be shown on the attached receipt. I have spoken to Procollect about removing the item from my credit and was told it will be removed but the debt still continues to report as unpaid.
|
| 06/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I am a victim of identity theft. I recently learned that my personal information was used to open an account at your company or a company you represent. I did not open or authorize this account, and I, therefore, request that it be closed immediately. I also request that Pro Collect, XXXX absolve me of all charges on the account and that you take all appropriate steps to remove information about this account from my credit files.
|
| 02/27/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
The debt collector refused to help or hear me out on the facts. Also refused to give any contact information to anyone else whom could help me. In XX/XX/2019, I had a new contract made with my ex partner with the apartments so my credit wouldnt be affected he was given the new contract in XX/XX/2019 by the administration in apartments. I was no longer on the lease he was. Now Im being charged for a debt that isnt belonging to me.
|
| 08/30/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I have been living at XXXX XXXX XXXX for over a year. My contract ended XX/XX/2022. My final payment amount was {$1700.00}, which payment was made on XX/XX/2022 and was reflected in the bank account on XX/XX/2022. In addition to this payment, I lost one of the keys to access the pool for which the company charges {$75.00}, which was paid in full. All documents attached show that I did not owe this company XXXX XXXX XXXX anything.
|
| 07/12/2019 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I paid off {$170.00} to ProCollect debt located at : XXXX XXXX XXXX # XXXX, XXXX, TX XXXX over a month ago and even after I submitted a dispute with XXXX for reflecting that the balance is still owed ProCollect still has not updated my credit report. I was under the understanding that once I paid off the {$170.00} it would be removed from my credit and it's still reflecting that I owe them which I don't since it was paid in full.
|
| 02/05/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
The apartments was over 10 years ago that has been removed from my credit report. I tried to tell the representative that my sister also called to explain to Pro Collect about the nature of the un owed debt which has fallen off my credit report and she wouldn't speak to her. I recently pulled my credit report and XXXX XXXX isn't on there. I wan them to remove my number and stop calling me before I purse legal action against them.
|
| 03/22/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Hello, Ive been scammed by XXXX XXXX student living, they subleased room for me, but when I actually came to pick up my keys they didnt let me to move in even though I provided all required documents and brought guarantador with me. Management company never gave me keys and left me on the street and left this lease on my name for no reasons. Also there is no such a company XXXX anymore its been taken down for constant scams.
|
| 03/31/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Manager at XXXX sent me a bill on XX/XX/22. This invoice was revised on XX/XX/22. The new balance was paid in the amount of XXXX. The manager XXXX XXXX signed pais in full on XX/XX/22. I yave all of the signed documents proving this. I sent them to XXXX and XXXX with no results. This debt was never late and should not show as deragatory on my credit report. Please assist me in rhis matter. It has caused damage to my credit.
|
| 03/13/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
Procollect put a collection on my credit report that isn't mines...
I send a debt validation letter and a cease and desist to the company 30 days via certified mail, the company still has the debt on all three credit report, and the company still continues to call me about the even after sending both letters...
The company never responded to the debt validation letter and it's pass the time frame of 30 days to respond.
|
| 12/11/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
On XX/XX/XXXX an account from Procollect collection was added to my credit from XXXX XXXX XXXX XXXX in the amount of XXXX. My lease expired XX/XX/2019 and I moved out XX/XX/XXXX. I did not sign an extension ot renew my lease for these apartments and my rent was paid in full for the month of XXXX even though I moved early. I would like this collection to stop reporting to the bureaus and this account removed from my credit.
|
| 01/06/2024 |
Yes |
- Debt collection
- Rental debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
ProCollect initially requested a payment of about {$3400.00} ( Refer to complaint ID : XXXX ), an amount that was inaccurately reported. The accurate outstanding balance is {$840.00}. Despite this discrepancy, ProCollect has been unwilling to provide me with an official letter confirming that settling this debt will result in the removal of any rental debt credit record associated with it.
The proof is attached as well.
|
| 05/21/2018 |
No |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I was denied credit due to a collection placed on my report by PRO COLLECT collection agency. I was not notified that they were putting anything on my credit nor was I even aware of the debt. I don't owe any money to XXXX XXXX. It is for XXXX this is an error.
I sent for proof of this debt to Pro Collect several times and they continue to just ignore me. They won't respond. This is not right and a violation of the law
|
| 02/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
My name is XXXX XXXX XXXX and I am trying to request the removal of PRO COLLECT ( Original Creditor : XXXXXXXX XXXX XXXX XXXXXXXX XXXX ) with the account number XXXX due to it's inaccuracy. This account is already paid and must be removed from my file. Also, the date or the year of the last activity does not match the payment history. Moreover, the payment history is incomplete and blank. This must be addressed ASAP.
|
| 12/19/2023 |
No |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Older American |
|
A COMPANY COLLETOR IS TRYING TO COLLECT A DEBT THAT I DONT RECONIZED OR OWMED i dont know any from this company i never recive a call or letter or any explanation of this debt i never sign a contract or buy any product with this company Balance {$13000.00} Balance updated XX/XX/2023 Original balance {$13000.00} Account info Account number XXXX Date opened XX/XX/2023 Account type Collection Status Collection account.
|
| 02/24/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
They called me on XX/XX/2021 and I told them not to contact me.
I ended up waiting online for a representative because a representative refused to put me on DNC list.
I was contacted on XX/XX/XXXX and told the woman who contacted me that I was on the do not call list.
Today on XX/XX/XXXX, I was called again. I was hung up on twice until the last woman I talked to claimed she placed me on the do not call list.
|
| 11/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
15 U.S. Code 1692g - Validation of debts Account # XXXX Recently I settled my debt with ProCollect Inc XXXX Prior to me settling the debt I was told that if I pay the full amount of what is owed ProCollect Inc would remove the collection from my credit report. Attached below is my PCI receipt. I paid approximately 30 days ago. It is still reporting on my credit report I will like for it to be deleted and removed.
|
| 04/11/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Servicemember |
|
A company named Procollect contacted me about an electric bill to XXXX XXXX back in 2009. Not only was I not living in the state in 2009, I contacted XXXX XXXX and they have no record of me doing business with them in their system. This sounds like a fradulent debt to me. The debt even was placed on my credit report. I disputed the charges and the credit company promptly removed the charges from my credit report.
|
| 07/11/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
I received phone calls from ProCollect out of Texas. I never received anything in the mail from this company stating intent to collect a debt. There was nothing from my leasing company either in the mail stating a debt was to be passed on to a collection agency. I received nothing in the mail from any company stating any intentions for anything. I only received automated phone calls requesting to call them back.
|
| 07/03/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
When I had first received notice in late XXXX from ProCollect, I had sent ProCollect and XXXX XXXX XXXX proof that I had paid rent, proof that the carpet didn't need to be replaced, proof that the kitchen didn't need to be cleaned. They had also rented the unit out in XXXX, the same month they are trying to collect past due rent from me. In XXXX, XXXX responded back to my complaint, saying I still owe the debt.
|
| 03/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
In accordance with the Fair Credit Reporting act XXXX Account # XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. Pro Collect is continues to violate my privacy and continues harassment with threats and consistent phone calls.
|
| 07/08/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
ProCollect Inc put a balance of {$2400.00} owed to an apartment back on my credit after they put the account as discharged included in bankruptcy back in 2019. I contacted procollect and the rep said it was not included in bankruptcy when in fact it was. I verified this through my final petition and discharge paperwork. They have refused to remove this debt and now I have to take other actions to get it removed
|
| 05/16/2015 |
Yes |
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
I pulled my credit report on XXXX XXXX, 2015 after being denied a credit card due to my XXXX score being low as XXXX which is impossible only to find that Procollect who has never sent me anything in writing indicating they even had a debt for me has placed more than XXXX collections items on my credit report repeatedly. Some XXXX and XXXX times the same account. This has cause my score to suffer drastically.
|
| 09/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
XXXX & XXXX XXXX ID FRAUD VICTIM ALERT FRAUDULENT APPLICATIONS MAY BE SUBMITTED IN MY NAME OR MY IDENTITY MAY HAVE BEEN USED WITHOUT MY CONSENT TO FRAUDULENTLY OBTAIN GOODS OR SERVICES. DO NOT EXTEND CREDIT WITHOUT FIRST CONTACTING ME PERSONALLY AND VERIFYING ALL APPLICATION INFORMATION AT DAY OR EVENING. THIS VICTIM ALERT WILL BE MAINTAINED FOR SEVEN YEARS BEGINNING XXXX. I have no knowledge of this account
|
| 04/25/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Account name : PROCOLLECT , INC Acct # XXXX Date opened : XX/XX/2019 Balance : {$1300.00} Acct type : Collection account I have submitted several disputes against this charge and nothing has been done about it. I do not owe this company any money. I have explained this several times and because the company has submitted false information I have this debt on my credit report that they will not remove from it.
|
| 03/28/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Not only did this company not furnish any sort of debt validation after asking multiple times both directly to an agent over the phone and via email-which is how they told me to ask for the info, I ended up receiving the information directly from the party that I allegedly owed debt to, they have now been sent a packet of identity theft information and have not removed the false info from my credit report.
|
| 01/15/2021 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Pro collect called me numerous times for no reason. They left no information on why they are calling repeatedly. I can not afford to repay my student loans or anything else because I have been adversely affected by the COVID-19 pandemic, I am unemployed, and have been homeless twice within the past 2 years. Proof of homelessness and financial hardship can be seen on my prior collection company complaints.
|
| 04/16/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Older American |
|
On multiple occasions I contacted Procollect and sent receipts of payments made to the original creditor and Procollect said they will not honor those payments. I sent the contact information of the original creditor and they still will not resolve this matter.
The amount in question was {$1100.00}. As a result we have been denied a mortgage and credit cards.
This has been going on since XX/XX/2016.
|
| 10/13/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I am unable to rent an apartment because this company is reporting that I owe {$5000.00}. They have not and will not provide the information of the debt. I was simply going to pay the debt but XXXX XXXX stated that he would not provide me a receipt for the payment if I made a payment.
A receipt must be provided if a payment is made. I do not owe this debt anyway, but need a place to live due to fire.
|
| 08/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
XXXX XXXX I mailed a certified dispute letter to ProCollect , Inc and they never responded nor sent back any correspondence. it has been more than 30 days! there is multiple inaccuracies on my credit report. XX/XX/ I mailed a new dispute in hopes my deletion request is honored. this company is violating my rights and they have over 300 complaints on XXXX they also have over 700 complaints with the CFPB
|
| 02/12/2016 |
No |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I saw a collection on my credit from Pro Collect. A debt that I do n't owe. I sent for validation from this collection agency and they did not send me anything. It is now four months since I sent for validation. Pro Collect is not bonded to collect in my state. This is a time barred account. They are continuing to re age this account. This agency is in violation of the TEXAS FINANCE CODE AND THE FDCPA.
|
| 01/15/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Called company to make a payment they informed me they do not supply receipt of payment until debt is paid in full. XXXX XX/XX/XXXX I called into make a {$550.00} payment the rep told me it had to be set for a payment play and taken out until paid in full. They do not take partial payments nor do they supply receipts of the payment plan. How are you suppose to have proof or track that payments made.
|
| 01/03/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Procollect this is an egregious display of greed. Here I am on a fixed income and you're trying to collect on a nonexistent fraudulent debt from a apartment complex I have not resided in for over 4 years now.
Not only is it blatant identity theft. Its unprofessional for procollect to take upon debt collection on behalf of the original creditor without verification or even attempting to contact me.
|
| 03/31/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I submitted a request for ProCollect to verify the debt. I emailed a request, sent certified mail ( that was signed by an individual at ProCollect which proves it was received ), emailed again, and went through four dispute processes with a credit bureau. I have not received any information from ProCollect validating my debt and it has been beyond the threshold to respond back with debt validation.
|
| 07/09/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
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On XX/XX/2018, I disputed an account through XXXX XXXX from a collection agency called Pro-Collect. I have no knowledge of that account my XXXX, XXXX XXXX XXXX credit reports. Less than a month later, XXXX XXXX notified me that the account was closed and marked as derogatory on my XXXX report but the information for the same account on my XXXX and XXXX reports are still open with negative remarks.
|
| 08/02/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I sent in a dispute to all credit agencies in XXXX of 2019. Pro collect sebt paperwork back and i sent in my copies. They stipl will not remove it even though i encluded all my documentation. There paperwork is wrong. They stated my move out date was a different date then the date i moved out. Also the original creditor XXXX XXXX XXXX is no longer valid. They shut down due to fraudlent practices.
|
| 01/18/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
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|
On XXXX XXXX, 2018, a letter for debt validation was submitted to the company, ProCollect, asking the company to submit the proper documentation to state that I am legally obligated to pay the amount of XXXX. A letter was returned to me from ProCollect stating that their client contends that this is a true and valid debt and supplied me with a copy of a rent ledger as supposed proof of this debt.
|
| 06/16/2015 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
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|
Web |
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Received a debt notice XXXX/XXXX/15 for a medical service rendered over 5 years ago. This is the XXXX notice of any debt related to unpaid claims. Deadline of XXXX/XXXX/15 to pay or be reported to credit bureau. Requested proof of the debt. They said they will mail it to me but I wo n't receive it by their deadline. This situation seems like a scam. I called XXXX and was treated rudely each time.
|
| 08/16/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
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On XX/XX/2021 I received a letter dated XX/XX/2021 from XXXX XXXX from XXXX XXXX in fact stating that there is no record that they show that I owe an alleged debt to said company. Procollect which is the third party debt collector is reporting on behalf of XXXX XXXX a negative account on my consumer credit report. All documents that have been sent to both parties are included in this compliant.
|
| 10/17/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
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|
On XX/XX/2020 I sent my first Debt Validation Dispute letter to the credit bureaus, then I followed up and sent a 2nd letter on XX/XX/XXXX because I have yet to receive a response from my debt validation request with my signature proving that I owe this debt. Therefore, I want it removed permanently from all 3 credit bureau reporting agencies. The amount that they claim " I owe '' is {$650.00}.
|
| 09/18/2020 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened to arrest you or take you to jail if you do not pay
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|
Web |
Older American, Servicemember |
|
{ 15usc1692 } ( e ) { 807 } ( para ) ( 13 ) false representation or implication that documents are legal process from local county court being served by law enforcement. { 15usc1692 } ( d ) ( 806 ) { para } ( 5 ) causing a telephone to ring or engaging any person in phone conversation repeatedly with the intent to annoy, abuse, or harrass the person at the called number over 5 times in one day.
|
| 06/02/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
Pro Collect Inc. sent me a memo stating they would accept % XXXX paid of the debit and close the account. After speaking with them over the telephone and confirming i was inform that they would report the account settlement as soon as possible. This did not happen, the account is still open and only reflects that i paid half when in fact the account should be reported closed and paid in full.
|
| 04/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
On XX/XX/XXXX I paid {$1800.00} to Procollect Inc to settle an unpaid debt. On XX/XX/XXXX they still reported to the credit bureaus that this balance was unpaid. Which is FALSE AND INACCURATE I FORMATION that should NOT be reported because it was PAID IN FULL XX/XX/XXXX! They sent me a paid in full letter XX/XX/XXXX and told me they would update my file to the credit bureaus which was a LIE!
|
| 09/09/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
Procollect never provided the following documents : 1.procollect did not provide documents that they own this account. 2.they did not provide proof that they have the right to collect this debt in my state. 3.proof that procollect carries a bond. 4.proof on how they assessed the outstanding debt. 5.payment history from the original creditor. 6.copy of contract bearing my authentic signature.
|
| 08/04/2017 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Pro Collect Has told me that they do not have to provide me with papers I have supposedly signed from a debt that i do not owe 3 years ago. I did not even know existed they were rude and told me they will send me mails and call monthly until paid. they are rude and provide no proof of what i supposedly owed. the Apartments were no help also stating they could not find my record are my lease.
|
| 06/10/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
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I saw I had a collection with a company that I never did business with. Once they sent me paperwork, I contacted XXXX XXXX ( Manager at XXXXXXXX XXXX XXXX apartment and paid debt to original creditor. ) I do not owe this collection agency anything as the debt is not theirs. I signed no contract with said company and paid the original creditor XXXX Dollars. This is a violation of my rights.
|
| 05/27/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
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|
Web |
|
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I have contacted XXXX XXXX XXXX about this matter. pursuant to 15 usc 1692g I ask this procollect inc for validation and a copy of any documents bearing MY SIGNATURE, showing that I have a legally binding contractual obligation to any alleged debt. I do not have an account with at t nor do I have a contract Procollect Company. I am the original creditor and i do not validate this debt.
|
| 11/12/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have received calls from these folks for 2 years I have blocked and ignored reported to the company they have the wrong number however they continue to call me. There has to be a stopping point even if I did had a debt what company calls a person everyday 3 to 4 times a day for 2 years? When this company calls they are leaving a message for a XXXX. That's not me I have explained that.
|
| 01/02/2018 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
This company is illegally pursuing a debt by threatening to damage my credit by placing false accounts in collections. i have contacted them and sent over proof of court statements certified from a judge they are breaking the law and trying to collect extra money that is not owed. the manager is very rude and does not pick up the phone. i called multiple time and they refuse to answer.
|
| 02/17/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Servicemember |
|
I was enlisted in the XXXX in XXXX, someone put my name on an apartment lease in XXXX. The original creditor shows no rental history for me, I sent that verification along with the verification that I was XXXX at the time this " lease '' that nobody has a record of was initiated. Yet the collector still will not remove it from my credit and this is keeping me from renting an apartment.
|
| 02/21/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I was offered a settlement for 50 % via mail on 2 different occasions. As I called to verify if I was able to collect on that I was told that they never did settlements and the payment had to be in full. How is that so if I was offered it twice via mail on 2 different occasions? He promptly hung the phone up on me and when I asked to speak to someone else he told me that's was denied.
|
| 06/30/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I was mailed a settlement offer letter. The letter was received after the due date for the settlement. I attempted to contact the collection agency multiple times and they refused to honor the settlement offer and payment arrangements. When I asked them to stop calling me they continue to call all of the representatives and supervisors we 're rude and threatening except XXXX XXXX .
|
| 12/04/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
ProCollect was notified in XXXX, 2017 that I wanted verification of the debt. When I contacted ProCollect, they stated they verified the debt themselves and would not provide me any proof. They stated all they needed to do was call the client. XXXX XXXX, a collections assistant manager is at extension XXXX. She also threatened to notify third parties. This was all on a recorded line.
|
| 05/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
My account was paid in full. I have been unable to get this removed or updated on my credit report. I was told that it would be removed. That has yet to happen and its been over a month. They also have told the credit bureau that the account is reported accurately and thats not the case. I spoke with XXXX XXXX and paid in full on XX/XX/18. As of today theres still a balance showing.
|
| 01/30/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I did rent an apartment at XXXX XXXX, but never received any correspondence of outstanding moneys owed. After checking my credit, ProCollections is reporting a collection for {$1200.00}. I disputed this collection account through the bureaus and I send a letter to ProCollections asking for validation of this collection and an itemized list of charges and fees that total {$1200.00}.
|
| 01/03/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This is the second complaint filed with this company Procollect. I have faxed on XX/XX/18 notication of fruad/identify theft regarding collection on my credit reports. I am XXXX and live on a fixed income and for this reason I would not authorize anyone using my personal information. I'm requesting deletion of this collection be removed from my credit reports. Please see attached.
|
| 08/18/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
On XX/XX/2022 I pulled my consumer report to find ProCollect Inc is reporting inaccurate information on my consumer report on XX/XX/2022 I sent a letter ( USPS Tracking # XXXX ) requesting to validate the alleged debt. On XX/XX/2022 ProCollect Inc responded with a letter dated XX/XX/2022 alleging that the debt was valid without the requested documents to validate the alleged debt.
|
| 07/29/2016 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt resulted from identity theft
|
|
Web |
|
|
In 2014 I pulled up my credit report to view it and seen there were XXXX addresses tied to my name and the were sending me debt collection bills. I immediately went to make a police report and stated that I had never lived in that city. I recieve harrassing calls from Pro Collect Inc., even after I have already sent in all my documentation showing proof that I never resided there.
|
| 05/02/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I was notified through XXXX XXXX that I had a collections I had no idea about from XXXX XXXX which I didnt know was even open. I had no recollection of this going to collections because I didnt get any letters to my house. This happened in the midst of XXXX and I had to return home but I dont recall having to pay anything to the property, now I owe {$2200.00} I had no idea of.
|
| 08/07/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
There was damages to the apartment I used to live at. The bill was sent to a XXXX XXXX agency. I paid the Bill of {$1400.00}, XX/XX/XXXX. In XXXX of XXXX the account was sent to Procollect and they contacted me and said the bill was never paid. I sent them proof of payment, a receipt and my bank statement. Then they reported me to the credit bureaus after I sent proof of payment.
|
| 03/09/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I was looking over my credit report and I saw this negative collection item the is drastically affecting my credit score, for something I do not recognized from a company called PRO COLLECT INC the report shows the account was open XX/XX/2017 and the original creditor was XXXX XXXX XXXX XXXX I would like this to be permanently removed from my credit report thank you for your time
|
| 11/28/2022 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
|
|
I have been requesting for this company to send me validation of debt to clarify everything about this alleged debt but not only they have failed to send me information, but they are also reporting false information to the credit bureau which is damaging my character.
My information may have gotten to the hands of the wrong people and this may be the result of such an incident.
|
| 12/01/2022 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
|
|
I have been requesting for this company to send me validation of debt to clarify everything about this alleged debt but not only they have failed to send me information, but they are also reporting false information to the credit bureau which is damaging my character. My information may have gotten to the hands of the wrong people and this may be the result of such an incident.
|
| 09/09/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
XXXX - saw that I was a victim of identity left because my credit score was dropped by XXXX points. Saw that the company was a utilities company in TX by the name of XXXX XXXX. Called them and disputed due the charge and let them know the situation. Then called the collections agency and alerted 3 credit companies.
I have not filed a police report, but plan to do so today XXXX
|
| 06/28/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I've tried to satisfy this debt for a few weeks, but they won't talk to me. I need to settle this debt ASAP so that I can get approved for a new place to live. I've called twice, and the collection team was " busy. '' I left a note for them to call back. When they didn't call back I called again, but they didn't answer anymore. There is nothing else I can do to pay this debt.
|
| 04/20/2023 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Pro collect debt collector keep calling me from multiple numbers about a debt collection that I see on my credit report from fall and XXXX XXXX XXXX for the amount out {$1700.00}. I have no knowledge of this collection and I would like for them to prove a contract to me if not I would like for this debt to be removed and for them to stop calling me immediately. Thank you.
|
| 07/17/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I am continuously receiving calls from a debt collect after setting up a payment plan. When I answer the phone call no one says anything and hangs up. This debt is owed to a company thats out of business. Theres valid proof that I owe this debt. I am paying because none of the agents would assist me. I get three phone calls a day with no introduction of who this caller is.
|
| 03/19/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
I had a debt with Pro Collect for a little over {$240.00}. I paid the debt and was told once the debt was at a XXXX balance Pro Collect would take the smear off my credit report. This has not been done. Also, its reporting negatively that I still owe on my consumer report. I would like this remark removed from my credit report and consumer report as promised.
Thank you.
|
| 10/25/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Our lease expired on XX/XX/2018. We had contacted the office to ask if we could lease on a month to month basis as our home was not ready. We in fact did not need to go month to month and moved out of the apartment before our lease was up. We had signed our notice to vacate 3 months prior. We did not sign a renewal on our lease. We are not responsible for the amount owed.
|
| 07/30/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Account Details Last Reported XX/XX/XXXX Collection Agency PRO COLLECT Original Creditor XXXX XXXX AT XXXX XXXX XXXX Status Open Opened Date XX/XX/XXXX Closed Date -- Responsibility Individual Balance {$2800.00} High Balance {$2800.00} Remarks Account information disputed by consumer Creditor Contact Details PRO COLLECT XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX ( XXXX ) XXXX
|
| 11/03/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I was n't living on campus at the time nor did I resign a lease to stay there during the time expressed on the fraudulent lease the manager signed my name there are numerous complaints of illegal activities in their office and its student housing they should be shut down because there are hundreds of students they have taken advantage of which is why I moved to begin with
|
| 12/28/2023 |
Yes |
- Debt collection
- Rental debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I tried to dispute with collections company about early termination fee. I sent a copy of Resident notice of intent to move out form, which clearly has the box checked that states ( we approve the move out date that you submitted in your notice of intent to move out and your lease term will end on that date. So how are they trying to charge me for early termination fees?
|
| 11/16/2018 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Creditor is reporting accounts that are invalid and unverified. XXXX have investigated this account and they concluded the account was not matching my records of being assigned to me. I would like proof these accounts were disputed per FCRA/ FDCPA. This is causing me anguish and its slandering my good name. Please block this account from my report so I can breathe again.
|
| 05/30/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I noticed th is PROCOLLECT INC collect ion account on my credit and thought it was like a medical bill then discover someone used my info get an apartment. I had outlines your assistance advice and followed every step. However, this company has not responded to me. I track everything, and they disregard. I never lived or had an apartment where the police are stating
|
| 05/30/2017 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American |
|
Please see complaint file d X/XX/2017 . It was sent to another collection company witha very similar name. Correction was made by phone with CFPB but it was sent again to the wrong company. The correct name for this collection agency is : XXXX , XXXX XXXX . XXXX XXXX , XXXX , Texas. XXXX or XXXX XXXX XXXX . XXXX XXXX XXXX , XXXX , Texas. XXXX
|
| 07/22/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
account was placed on my credit report as a collection, I disputed with the credit bureau and it came back as accurate, I spoke too many times with the collection agency and they were rude and won't help me or verify any information.
I called the collection agency on XX/XX/2020 and I asked for the name and he gave me a different spelling name but it's similar to mine.
|
| 03/10/2023 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
I have been receiving automatic calls from a company called ProCollect requesting that I contact them to settle an amount of {$150.00} that I owe. This amount has been reported in my credit report. I have called them to provide me with proof of this debt and they have not provided any proof. The last time I received a call from ProCollect was XX/XX/XXXX or XXXX, 2023.
|
| 01/16/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I noticed an account from Procollect on my credit report on XXXX/XXXX/XXXX I have never received any communication from this company regarding this account. I contacted this company on XXXX/XXXX/XXXX and was advised of 2 accounts in their office I was told I could n't pay one without paying the other.
This account should be removed from my credit reports immediately
|
| 11/29/2017 |
Yes |
- Debt collection
- Medical debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Older American |
|
They have placed negative items on Credit Report. I have asked them to send me a invoice for these debts. They refuse to send me a invoice. My insurance said if they have a invoice they will pay it. They continue to call me. I have told them I wo n't pay it without a invoice. This item is over 7 years old.But because I do n't have a invoice I can not tell for sure.
|
| 12/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
A debt amount of {$8400.00} for XXXX XXXX XXXX Apartments is listed on my credit reports and the opening date is listed as XX/XX/2021. I have been residing at the same address for over XXXX years, and I am still in the same place. The company is not responding to my calls for information given to get into the apartment for verification of who used my information.
|
| 02/04/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
There was an account that was opened through pro collect from XXXX XXXX XXXX for the amount of XXXX on the date of XX/XX/2014. Pro collect contacted me multiple times about this account and let them know that i do not owe this account. Ive sent paperwork showing i do not owe these amounts i even tried disputing it. And they constantly deny me and never remove it.
|
| 02/26/2016 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Called outside of 8am-9pm
|
|
Web |
|
|
I continually receive robo calls from a company claiming to be Pro Collect, but I have never received anything in writing from them as to what the debt is. The number shows up as ( XXXX ) XXXX on my phone, but message states to call ( XXXX ) XXXX. Today, XXXX/XXXX/2016 they called and left a voicemail at XXXX. I have a screenshot of my phone log showing the call.
|
| 02/07/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
I have no idea who Pro Collect Inc is. I have not had any signed contract with them and had requested they remove this account from the credit agencies. I do not have any contract confirming I owe this amount. We will need to go to court for this debt so that a judge can determine it is not mine. They have my name but can not verify any of my person information.
|
| 03/01/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I was contacted about a debt owed to an apartment complex I never lived in. I contacted the apartment complex and the manager verified that the debt is not mine. I contacted the collection agency and they were informed by the apartment complex that the debt is not mine but they have not taken the debt off my credit reports and are still trying to collect for it.
|
| 05/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
Servicemember |
|
Ive called procollect to start a payment plan or pay off an old balance that dont owe. I was told that my account was locked and that I had to email a man named XXXX XXXX. I emailed XXXX XXXX over a month ago and have not gotten a response. I called procollect several times afterwards and no one can or will contact XXXX XXXX for me to settle this account ( XXXX
|
| 09/08/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
The company reported an unsubstantiated debt to credit reporting agencies which adversely impacted both my credit and a financing application giving rise to damages of higher interest rates.
The company failed to properly substantiate their clients claim of a debt owed. I in fact do not owe their client anything ; their client owes me several hundred dollars.
|
| 08/23/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
ProCollect Inc is reporting a fraudulent account on my credit files. I did not open nor consent to this account being open. I will exhaust all legal avenues afforded to me to get this account removed from my credit. I will sue said creditor or collection agency in small claims court within 14 days of receipt of this complaint.
ProCollect Inc XXXX {$3900.00}
|
| 09/05/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
good evening the debt is not owe the account is XXXX XXXX XXXXXXXX date XX/XX/XXXX next account XXXX XXXX XXXX XXXX XXXX, next account XXXX XXXX XXXX XXXX date XX/XX/XXXX. never do bussiness with these company under the rule of Law information should by private under section 602 rule please delete these account from my creadit file please thank you very much
|
| 04/30/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
called me at XXXX XXXX on XXXX/XXXX/XX/XX/2015 saying that I owe {$1600.00} and I talked to the management company that filed it against me and they told me adjusted it to {$940.00}. XXXX calls me saying I have to make a payment before XXXX on XXXX/XXXX/XX/XX/2015 after the fact that I asked them to mail me something stating that balance and they refused to.
|
| 02/08/2016 |
Yes |
- Debt collection
- I do not know
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
A account was opend on XXXX XXXX 2000 For the amount of {$770.00} with XXXX.that I 'm not familiar with # XXXX Represenetives could not give me any information about account only a different name tgat is not my name.
And also account is older and greater the. 10 years.
Witch I asked them to remove this account from my creditreport for that reason as well.
|
| 04/04/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I sent a registered/certified mail letter to ProCollect which was received on XX/XX/23. In this letter, I disputed the dept and included the verbiage " All future communications with me must be done in writing and sent to the address noted in this letter by USPS. '' However, I received multiple phone calls from ProCollect on XX/XX/23 and again on XX/XX/23.
|
| 10/13/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I have contacted PROCOLLECT several occasions and they have stated that they report to the credit bureau, every beginning of the month. My debt has been paid since XX/XX/2018. I have a letter stating balance is paid in full. But still every time I dispute, when report is done ; company verify debt is correct. But I've paid the XXXX balance that's shown.
|
| 06/07/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
XXXX /2017 : filed a complaint with CFPB XXXX /2017 : ProCollect is contacting me directly at my personal number. I provided proof that I do not owe the debt XXXX /2017 directly to ProCollect. ProCollect should be contacting me through my attorney but are instead harassing me at my personal number and claiming I gave fake information for my Attorney.
|
| 11/06/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
Procollect collection agency refuses to remove or put into a closed category a previously paid collection. It remains in an open status on all my credit bureaus. I previously asked the CFPB to assist and Procollect provided a response which they never followed through with. I'm a XXXX XXXX XXXX Veteran and this open collection is impacting my benefits.
|
| 06/22/2018 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I have sent a letter to them telling them that this is a false bill. The bill is erroneous and they are not ready to correct the bill. They have refused to provide me with any information about the medical treatment that was provided or what services were related to this charge. I have full medical coverage and they are trying to mint money out of me.
|
| 12/18/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
ProCollect has allow someone outside of me to get an apartment in my name. I have reported the matter to the property authorities and submitted information to FTC and to the creditor as of today this matter has continued to damage my credit. The resident was occupied 2018. Procollect has updated this collection on a regular basis with no resolution.
|
| 09/18/2017 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I do not have a contract with ProCollect Inc. Would you please provide me with a contract that I have with your company with the alleged debt you purchased and how much it is for? I have already filed a company with the Better Business Bureau & with the Texas State Attorney General. I would also like to know if your company can legally collect debt?
|
| 08/16/2019 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
Product Collect
XXXX XXXX XXXX XXXX XXXX Texas XXXX
Is attempting to collect $XXXX for XXXX XXXX XXXXs in XXXX Texas. I have informed the collection agency to stop calling me but they keep calling and harassing me.
I tried to settle this account with them over the telephone but they placed me on hold for over an hour.
Please advise
XXXX XXXX
|
| 01/23/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Ive been dealing with procollect inc and XXXX XXXX XXXX for years. They have not verified any debt of mine nor has proved any debt belongs to me. Ive disputed numerous times and has contacted the XXXX to help resolve the issue. Ive had no luck. Ive been dealing with this issue since XXXX and Im fed up.
Accounts numbers XXXX XXXX Pro Collect-XXXX
|
| 11/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
I am XXXX XXXX XXXX, and I am submitting this complaint myself and there is no third party involved. This was a corporate account and mistakenly reported on my profile in XXXX. I believe there may be an error on the payment status, payment history, and the comment to verify this information, correct this if there are errors, or remove this ASAP.
|
| 04/27/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have an account on my credit from PROCOLLECT # XXXX in the amount of {$130.00} This account do not belong to me. I would like the company to provide documentation including a signed contract with my signature validating that this account belongs to me. If they are unable to provide documentation I want this removed from my credit immediately.
|
| 06/07/2017 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
X/XX/2017 : filed a complaint with CFPB X/X/2017 : ProCollect is contacting me directly at my personal number. I provided proof that I do not owe the debt X/2017 directly to ProCollect. ProCollect should be contacting me through my attorney but are instead harassing me at my personal number and claiming I gave fake information for my Attorney.
|
| 08/30/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This account is for a apartment complex that I didn't live at nor did I know anyone who has lived there, this complex is in a state that I've never been to, I've called the complex and they have no record of me ever having an apartment in my name there either, the complex also contacted the collection agency and they refused to speak to them.
|
| 07/11/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I was never notified of this debt, per 15 USC 1692 I was to be notified within 5 days. Per 15 USC 1692gf, unfair practices. No information given regarding debt. FTC Report filed and other reports filed. Unknown debt over 3 months now and no information given. Not sure who this company is and how I even owe them or ever entered into contract.
|
| 06/29/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I was never notified of this debt, per 15 USC 1692 I was to be notified within 5 days. Per 15 USC 1692gf, unfair practices. No information given regarding debt. FTC Report filed and other reports filed. Unknown debt over 3 months now and no information given. Not sure who this company is and how I even owe them or ever entered into contract.
|
| 07/30/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
According to my credit reports from XXXX, XXXX, & XXXX, ProCollect is attempting to collect debt on behalf of XXXX XXXX XXXX. However, according to the Texas Secretary of State ProCollect Inc does not have a bond for the state of Texas to collect debt. ProCollect Inc is attempting an illegal practice of collecting debt in the state of Texas.
|
| 08/25/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Procollect inc I created a police report send them all the evidence that I wasnt in the apartment they tell me I was renting there and trying to charge me for it I have everything that I send them this is their address that it was fraudulent because I never reside there. XXXX XXXX XXXX # XXXX, XXXX, TX XXXX and this is the phone number XXXX
|
| 08/26/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
A complaint was filed against Procollect back in XX/XX/2020. I received a letter stating the account would be deleted from my credit report. Although, I paid the account in full, it is still being reported monthly on my account and still has not been removed! I was told it may take up to 90 days. It is well beyond 90 days, Pandemic or not.
|
| 10/28/2017 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
This amount was charged off I 'm harrased over this debt I need it deleted or else I will sue the company a XXXX charge them a fee of XXXX XXXX dollars a day for holding my info. I have no contract with them what so ever and they are holding my information which is considered identity theft. Will also contact FTC, Attorney GENERAL and BBB.
|
| 01/07/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
*Attached is debt validation letter that I sent to the company and my XXXX I do not have a contract or any obligation to pay this company nor know how they got my personal information. This account is fraudulent and they stole my personal information which is identity theft.
PRO COLLECT ACCOUNT # XXXX *PLEASE SEE ATTACHED DOCUMENTATION
|
| 11/22/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
agency has accepted settlement and refuse to show the credit reporting changes to my credit : Procollect XXXX, TX XXXX Violating the F.A.C.T Act. they are reporting delinquency of the account in which they have accepted funds.
They have repeatly change my last date of activity to change when this item is to be removed from my account.
|
| 03/07/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This company has placed a collection account on my credit report and they refuse to provide proof of the debt from the original creditor. The original creditor has never contacted me about this debt. I believe it is a scam. The collection agency is in violation of the FCRA as they refuse to cease contact and provide proof of the debt.
|
| 12/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
15 USC 1681 Section 602 States i have the right to privacy.
15 USC 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions.
15 USC 166B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
|
| 09/08/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have a debt collection in the amount of {$5700.00} from pro collection on my credit for an apartment ( XXXX XXXX ) I have never lived or leased an apartment for. I have been wrongfully accused. I have filed multiple disputes and filed a police report. I have proof that was provided from the leasing office that I never lived there.
|
| 04/07/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I am continuing to get debt collection calls from a debt that, I was told, was paid in full in XXXX 2013. I have a paid in full letter, as well as an email conversation showing that I do not owe this debt anymore. That being said, 2.5 years later, I am still getting the phone calls and the debt is still showing on my credit report.
|
| 02/09/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
The procollect has been disputed the mortgage debt multiple times even after I have contacted them and provided all the details regarding the identify theft and Im not involved in it. I also contacted the primary source company XXXX XXXX XXXX and gathered the details : they also informed that they have no records under my name :
|
| 09/06/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
I was given two days to leave an apartment complex only owing a couple hundreds dollars and now it is listed on my credit file for $ XXXX. This is crazy, I requested the apartment complex give me a break down and nothing ever was received. I was more than willing to pay what I owed which was a couple hundred dollars. Please help
|
| 07/19/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I was not contacted by my orginal creditor, XXXX XXXX ; at this point it was sent to PROCOLLECT. I found out at the end of XXXX. I paid the debt IN FULL on XXXX XXXX, 2015. I was told I would recieve a paid in full letter and it would be removed from my credit report. This information was false, and cause me to be denied housing
|
| 10/06/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
ProCollect is reporting a debt of {$6400.00} which is also tied to a judgment on my credit report. The judgment is only for {$1900.00}. I have contacted ProCollect to try to handle the situation and they are very rude and hang up in my face. I sent of request for validation and XXXX has deleted ProCollect from my credit report.
|
| 05/23/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
NOTICE OF PENDING LITIGATION SEEKING RELIEF AND MONETARY DAMAGES UNDER FCRA SECTION 616 & SECTION 617/// THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT.
|
| 12/28/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I recently reviewed a copy of my credit report, and I was surprised to learn I am a victim of identity theft. I've found multiple accounts on my report and they were not authorized by me. This is hurting me because I am in the process of buying a home for my family. Please remove it from my credit report as soon as possible.
|
| 07/08/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
The Date : XX/XX/2021 Amount : {$3000.00} I had to move out of my house. Was never late on my rent payments and made sure the house was move in ready for the next tenant before I moved out. After pulling my report this month ( XXXX ) I see that this company ive never heard of has an amount for collection of the above amount.
|
| 11/02/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I'm in the process of trying to buy a house and realized I had damages on my credit report. I mailed out letters to the Pro Collect Collection Agency due to inaccurate information being reported to my credit report. According to 15 U.S.Code 1681 there should not be any damages on my report as its defamation of my character.
|
| 10/09/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
submitted a complaint to reporting agency and spoke to the collections company. The verbal agreement when this debt was paid was to have it removed. It's shows on my report as paid when it shouldn't be there.
You shouldn't be able to dangle a removal carrot once a debt has been paid. After making a agreement to remove it.
|
| 07/14/2019 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I was contacted over 12 times by this company repeatedly and I asked them to cease and desist communication, they contacted me from different phone numbers and left threatening voice messages that they would send information to the Credit Bureau that would effect my credit if I didn't pay or contact them at a certain time.
|
| 11/11/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Looks like a student housing facility I stayed at in college turned over my debt to a lender. For me personally, I never had made monthly housing payments on my card or account when I was in school or when I had graduated. Seems to have been created in XXXX of XXXX and my credit score recently took a hit as of XX/XX/XXXX.
|
| 04/18/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I am hereby requesting the name and address of the original creditor, in accordance to 15 USC 1692g ( B ). Consent not provided. No permission was given to any consumer reporting agency to have my consumer information which is a violation of USC 1681a ( 4 ) my rights to privacy. No consent by definition is identity theft.
|
| 04/18/2017 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I ran my credit recently and found a fraud debt that does not belong to me. The debt is in collections and is not under my name. I have called several times to dispute this debt in collections and the creditor has not helped me at all. Please help me delete this debt and clear it from my name and social security number.
|
| 03/23/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I disputed an account on my XXXX report called Pro Collect. I have filed identity theft and submitted this account to the federal trade commission yet this company still attempts to collect from me and will not come off my credit report. The original creditor Is XXXX XXXX XXXX XXXX XXXX. I have no idea what that is
|
| 06/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
After reviewing my most recent report, I discovered some items for which I had never applied or received any correspondence. A bill sent without a signature does not suggest that the debt is legal, and anyone can claim ownership of a bill. Be warned that this is an effort to violate FDCPA 1692, which is a federal law
|
| 11/22/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit reporting act, Pro Collect inc, account no:XXXX has violated my rights.
15 U.S.C. 1681 section 602A states that I have the right to privacy.
15 U.S.C.1681 section 604A section 2 also states that a consumer reporting agency can not furnish an account without my written permission.
|
| 08/16/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I have not received any forms of communication regarding this debt. ( In fact I do not even recognize the original creditor - the original debtor is a rental company in XXXX, CA and I have not lived in that city my entire life- I have proof of residency ). This was posted to all my credit reports with my knowledge
|
| 03/02/2021 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I on XX/XX/2021, sent a certified letter to the collection agency asking them for " proof '' which is by Law a written contract or agreement bearing my signature. To show the validity of this debt. It has been 30 days and no such document has been produced. so I am filing a complaint to clear my name and my credit
|
| 04/30/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
There is a Procollect Inc debt of {$10000.00} reporting on my credit since XX/XX/2017, my identity was stolen. I do not owe this debt. It does not belong to me. I am requesting this inaccurate debt be blocked form my XXXX credit file. I am requesting an original contract and sworn statement of this alledged debt.
|
| 06/08/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This debt belongs to my daughter. I did not sign anything to be held accountable for this debt. My daughter has since paid off this debt and I don't think it is fair for this collection to be on my credit file. I am not responsible for the account.
The collection company is ProCollect in the amount of {$390.00}
|
| 05/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting Act XXXX account # XXXX has violated my rights.
15 U.S.C 1681 section 602 A. States that I have the right to privacy.
15 U.S.C 1681 section 604 A section 2 : It also states that a consumer reporting agency can not furnish an account without my written instructions.
|
| 04/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
On my credit report it shows I owe a balance of {$2900.00} to XXXX XXXX and it is in collections with ProCollections Inc. The problem is I've never lived here. I went to XXXX XXXX and they were unable to provide a lease, my signature or any information I am trying to find a place to live and this is a hindrance.
|
| 05/16/2017 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
The Judgements were paid on XXXX XXXX , XXXX in the full amount of {$1600.00} through the Courts of XXXX , MS . Th e Courts finally took the public records off of my account on XXXX XXXX , XXXX . XXXX and XXXX refuse to remove the collections off my account Case or ID # XXXX Case or ID # XXXX
|
| 12/06/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
This account has been disputed several times and asked to validate with no success. This collection agency is not licensed to collect debt in the state of Texas where I reside. They are fraudulently reporting a fraudulent account to all three credit bureaus and I want the account removed from my credit files.
|
| 08/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I have filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days. I am also aware that the credit bureaus have been given and additional 15 days due to Covid-19 to reply to investigation. That time frame has also pasted. I haven't received any investigation results.
|
| 08/08/2020 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
i notice negative items from procollect inc on my credit report and has been disputing them over a couple of month with no reply asking for a alleged debt that i do not owe.I 've ask them for certain things concerning this complaint and hasn't gotten anything and i have attach a copy of my documents below.
|
| 12/15/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
The apartment complex I live in at the Time was burglarized the police came to the apartment complex and arrested the individual. The apartment complex has a copy of the police report. The maintenance man told the manager he saw me leave. The apartment complex illegally added this debt to my credit report
|
| 01/21/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
I submitted a complaint years ago on this company and was told I would be put on a cease and desist. Today PROCollect decided to call and leave a message with an attempt to collect a debt, even though I know my account had restrictions on it and it was written that it was done so by the agency themselves.
|
| 05/17/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
ProCollect informed me that I have a balance of {$5000.00}. Per the last XXXX bill I received, I do not owe that amount. ProCollect has tried to forcefully make me pay the incorrect amount.
ProCollect employees are VERY rude! They will cut me off while I am speaking. They will call me XXXX times a day.
|
| 03/29/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I consumer XXXX XXXX never contracted in any transaction with PROCOLLECT INC yet they are harassing me about a debt. They have committing multiple violations against me. Ive invoiced them regarding the violations against me via sworn AFFIDAVIT. They have caused injuries to me with there erroneous claims.
|
| 03/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Pro Collect is attempting to collect on a debt I do not owe. I had no idea this debt was on my credit file until I checked my credit. However I immediately paid the debt as soon as I found out. I believe Pro Collect is in my violation of my 30 day right to dispute & feel that account needs to be removed.
|
| 03/12/2019 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
This account is an not accurate I do not owe the amount stated on my credit report. The balance listed is not accurate at all. I wrote both the collector and the credit bureaus and have not received a response from either in this matter. They failed to respond within a 30 days period. Please remove this
|
| 11/14/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
Older American |
|
I have sent numerous letters by certified mail to this company requesting validation of this debt. They have ignored every single one of them. I have never received a response to date with any of the information I requested in my correspondence. It is my right to have this debt validated snd they refuse
|
| 11/09/2017 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I am an victim of ID theft victim. I am writing to dispute the following items on my credit report. Each of the accounts and transactions I dispute were opened and made by the thief, not by me. I never authorized, used or benefited from these accounts or transaction in any way. Please delete all these.
|
| 10/26/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I am filing this complaint because my rights as a consumer have been violated under the FCRA because I have not heard anything from this company in 90 days regarding my disputes and I have sent two dispute letters requesting a debt validation to PRO COLLECT and all they sent me is a template response
|
| 06/24/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
I was a tenant for XXXX XXXX XXXX in 2015. I received notification that a balance of {$210.00} is owed to ProCollect Incorporated along with an additional {$7.00}. There was no notification of balance prior to collection. Additional information was requested to ProCollect Incorporated with no notice.
|
| 12/13/2019 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
XX/XX/2019 I paid my debt of {$730.00} with ProCollect from XXXX, Texas. I was told after paying in full the collection would be removed from my report. I call them today XX/XX/2019 and they say they won't remove the collection, only report it was paid off and refused to offer help in any other way.
|
| 07/15/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This company is claiming I owe a debt to them in the amounts of {$500.00} & XXXX, but I have never done any business with them. I have written letters to the company asking for verification of any information bearing my signature that states I owe them. They have yet to provide me this information.
|
| 03/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
These items do not belong to me.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX PROCOLLECT INC XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
| 05/24/2018 |
No |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I tried on multiple instances to settle both accounts, I have sent several settlement letters to PRO-COLLECT for a settlement of claims for both XXXX XXXX and XXXX XXXX. I have failed to receive a timely correspondence to those settlement offers.
I am not stating that this Debt is indeed mine.
|
| 09/07/2017 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
My son and his mother my ex wife filled out rental app for student housing with the XXXX XXXX XXXX and put my SS # by mistake all other info is my sons not mine.They have called the XXXX and Pro Collect as have I to explain this this is not my debt and I would like it remove from my Credit report
|
| 09/16/2023 |
Yes |
- Debt collection
- Rental debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I am being charged to pay for an apartment that I never had possession of during this time period. I was placed on a wait list and was never assigned a unit. I was charged an amount of money that has not been explained and I can not receive any information as to why this is on my credit history.
|
| 10/01/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
This collection agency is reporting on my account even though the original creditor was already paid. I have spoken to the collection company and they advised me that this account was already removed from their reporting and has requested the bureaus to no longer report this account on my file.
|
| 06/07/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
incorrect information, incorrect social security number and then when tried to fix or communicate my social security was added without my consent. tried to resolve it then when resolved it was resold and placed back on my credit. fraud. Wrong cellphone number, wrong legal name, wrong employer.
|
| 08/25/2023 |
Yes |
- Debt collection
- Rental debt
|
- Electronic communications
- Frequent or repeated messages
|
|
Web |
|
|
I was wrongly accused of owing {$350.00} in unpaid rent. I submitted my dispute letter to the debt collector, and while they ceased reporting me after I raised my dispute, they continue to contact me through email. It is expected that they would provide an update on the outcome of my dispute.
|
| 06/02/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Pro Collect reported a negative item on my Credit file. An apartment complex. the account is old and re-aged. Pro Collect continue to add to the amount. I sent for validation of the account and never got a response from Pro Collect. They continue to report this erroneous account on my credit
|
| 02/04/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
This is a deb for the person named " XXXX XXXX '', but my name is " XXXX XXXX ''. Somehow they put this debt to my social security number. I never lived in that apartment that generated the debt. Called the debt collect within 30 days of receiving the debt in 2014, but they were very rude.
|
| 07/08/2015 |
Yes |
|
- Communication tactics
- Used obscene/profane/abusive language
|
|
Web |
|
|
XXXX XXXX yelled and was verbally abusive to me on the phone, which was a call that I initiated for the simple purpose of finding out the origins of this collections account that I was not familiar with. He called me a liar when i stated that this was the first I 've heard of this account.
|
| 07/04/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I signed off on my lease and moved out of my apartment and received my deposit back after a couple months I received a phone calls asking to collect debt from The XXXX XXXX at XXXX XXXX in XXXX, FL. I told them that I do not owe XXXX, they accepted my move out and gave me my deposit back.
|
| 07/27/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I am not liable for this debt with XXXX XXXX XXXX XXXX XXXX XXXX and I do not have a contract with PRO COLLECT plus they did not provide me with the original application like I asked.
Account No : XXXX Amount Disputed : {$1200.00} I demand this account to be deleted on my credit report.
|
| 11/07/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I submitted dispute letters to Experian, Transunion, and Equifax on XXXX/XXXX/XXXX regarding collections accts that I did not recognize and did not receive a credit report showing investigation results or any other type of correspondence letting me know the status of the items I disputed.
|
| 12/09/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
ProCollect , INC . this collection agency trying to collect money for me {$97.00} I called them yesterday I told them this situation I resolved them several years ago. But she dont want to listen to me. All she keep telling me I need your credit card and you have 3 days to pay this bill.
|
| 08/18/2023 |
No |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
Failure to produce a contract or agreement between me and the debt collection company state that I agreed to pay this debt to the debt collection company. Failure to produce proof of the legal right to collect on this debt and the legal obligation that I owe the debt collection company.
|
| 03/21/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
My complete identity includeing Id, passport, social security card, birth certificate, credit cards, debit cards ect. Was stolen out of my car in XXXX of XXXX. Various accounts has been open in my name because of this. A police report was made and i also have the case number Case # XXXX
|
| 01/27/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I reviewed my credit report on XX/XX/2019 and discovered Procollect , Inc collection account # XXXX.
XX/XX/2019- Sent Validation request to Procollect XXXX Reviewed XXXX credit report Procollect account is still reflecting, although I I received no validation of debt from Procollect
|
| 09/14/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
Pro Collect is trying to collect on a debt that does not exist. After moving from The XXXX Apartments I moved in good standings and received the deposit back. I have explained this numerous times and they will not even look into it. Customer service is very rude and demanding payment.
|
| 05/19/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I applied to rent an apartment. I told them I'd come in and sign the lease in a couple days. I decided not to. They signed my name on the lease and sent it to a collection agency. ProCollect. They sent me an email with the application and lease they are clearly different signatures.
|
| 10/10/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
I submitted dispute letters to XXXX, XXXX, and XXXX on XXXX/XXXX/XXXX regarding a collections acct that I did not recognize and did not receive a credit report showing investigation results or any other type of correspondence letting me know the status of the items that I disputed.
|
| 09/30/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
Pro Collect has sent documents that dont match up. The move in date on the " alleged debt sheet '' is not the same date that is listed on the lease. Both papers were sent from pro Collect when they were " verifying '' debt. The documents aren't correct and this isn't a valid debt
|
| 05/16/2017 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
The Judgements were paid on XX/XX/XXXX in the full amount of {$1600.00} through the Courts of XXXX, MS . The Courts finally took the public records off of my account on XX/XX/XXXX. XXXX and XXXX refuse to remove the collections off my account Case or ID # XXXX Case or ID # XXXX
|
| 10/27/2023 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
This debt has not been validated.
Proof of The name and address of the original creditor, The original signed contract between me and the creditor, Full payment history of the account and Proof of ownership, assignment, authority, and license to collect has not been sent to me.
|
| 03/13/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
This company has harassed me for a debt they claimed I owe but I never received any letters in the mail nor any proof of said debt. They contained to call even though I repeated told them to stop calling until they provide prove or send me a letter in the mail on such said debt.
|
| 09/21/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Repeated calls with no one on the other line. Seems to be from several unpublished phone app numbers. Debt is for {$680.00} from XXXX XXXX, which stated there was no cutoff penalty. Action was opened on XX/XX/2020. Pro Collect XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX. Phone XXXX
|
| 04/05/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
XX/XX/2022 this happen these two people I know took my information and open a credit card under my name and put that credit card on the apartment that they were staying in for rent and now that credit card is in debt for {$9000.00}. I have two police reports on them for fraud.
|
| 06/21/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
I was going through eviction in my old apt ... .went to court and the judge and the apt building lawyer said I owe a total of {$1100.00}, Court order. But XXXX office mgr sent pro collect {$3400.00}. As for as I know a office mgr is not higher than a judge and his court order.
|
| 11/02/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Procollect - sent certified dispute letters and request of contract no response to certified letters. {$2500.00} XXXX, XXXX XXXX XXXX XXXX same issue as above, everytime I dispute it comes back as accurate I never had a account with either company. {$810.00} all three bureaus
|
| 03/23/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Pro Collect is collecting an illegal debt on behalf of XXXX XXXX XXXX even after I indicated I submitted this to the Attorney General of Texas. I do not owe the {$1200.00} and I want this illegal debt off of my credit reports and all calls from ProCollect to cease and desist.
|
| 04/12/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
XXXX - They called and I told them NOT TO CALL ME AGAIN..
But they did on XXXX and XXXX.
I paid XXXX XXXX ( the debitor ) the amount owed on XXXX and I told Pro Collect on XXXX that the debit was paid but they said that I should have paid them and they continued to call.
|
| 04/12/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
XXXX - They called and I told them NOT TO CALL ME AGAIN..
But they did on XXXX and XXXX.
I paid XXXX XXXX ( the debitor ) the amount owed on XXXX and I told Pro Collect on XXXX that the debit was paid but they said that I should have paid them and they continued to call.
|
| 05/06/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
called Pro Collect .com back after several voicemails to my mobile phone. I was told that I owe money and to go to their website to pay the amount or file a dispute. The apartment complex that they are saying I owe money to is fake. I do not owe them any money it is a scam.
|
| 08/02/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I mailed proof that I owed a {$0.00} balance with my apartments. ProCollect has since been harassing me daily even after the proof showing that I do not owe my apartments. I want this company to cease and desist from contacting me immediately and I need your help! Thank you
|
| 12/02/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
hello, my name is XXXX XXXX and I am a victim of id theft. Someone stole my personal information and rented an apartment in my name, the following account was fraudulently opened in my name : RESERVE AT XXXX XXXX XXXX XXXX ) OPENED : XXXX XXXX I HAVE ENCLOSED MY FTC REPORT
|
| 07/17/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Procollect , Inc keeps calling my home harassing me about some debt that is not even on my name, they are trying to collect from someone that I have never heard on my life and the only way according to one of their reps, Mrs. XXXX is by giving them my personal information.
|
| 04/04/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
The company responded with a letter that specifies the amount of the debt, but not the nature of the debt. The letter is dated XX/XX/2023. I requested proof of the nature of the debt such as an agreement or the purchase of an item or service. The company provided neither.
|
| 01/19/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
THIS ( PROCOLLECT ) COLLECTIONS ACCOUNT HAS BEEN SUCCESSFULLY DISPUTED AND IS NOT AUTHORIZED TO BE REPORTED ON MY CREDIT FILE THIS ACCOUNT IS FRAUDULENT AND CURRENTLY HAS BEEN DELETED FROM XXXX AND STILL HAS NOT UPDATED ON XXXX I NEED THIS REPORTED ACCURATELY IMMEDIATELY.
|
| 07/27/2018 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I contacted ProCollect to let them know that I will be making payments through a third party company that will pay them monthly until the acct is paid in full. The representative accused me of refusing to make a payment. I been making partial payment for three months now.
|
| 09/15/2019 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I never live in the property and then I found out that my identity was stolen. Please and I demand the credit bureaus delete this terrible debt off my credit ASAP. Which is XXXX I dont owe you have 5to 10 days to remove it. If you dont Im going to sue. And report to FTC.
|
| 11/03/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
I called to resolve the acount and they where extremely negtive ... They kept giving me deadlines and tell me that they would note the account as a refusal to pay. I did end up paying the account. But I would have appreciated a little more courtesy and friendly tone.
|
| 07/21/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I am being charged an eviction on my credit report, that does not belong to me. I have reached out to the apartments and to the collection agency. The apartment said i was a cosigner which is incorrect, I never cosigned for anything. Please help me fix this matter.
|
| 01/21/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I called they dont give you a chance to speak. They keep lying to me that I got letter from them I never received it. I even ask can you resend they would always hang up. They feel the need to yell and scream when someone asks a question and the hang up in my face.
|
| 11/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Procollect Inc has been reporting inaccurate information on my consumer report. They have an account listed as an open but in collections. How is this account open but also marked as a collections?
Please clarify as this appears to be inaccurate and against FCRA.
|
| 08/24/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I was rejected for an apartment due to XXXX reporting a fraudulent account for an apartment that I have never lived at. I disputed to account with them and I am demanding that they remove it immediately as it is hindering me from getting approved for an apartment
|
| 12/04/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I have wrote pro collector, & XXXX XXXX XXXX 3 times through via mail the debt collector who is allegedly stating I owe them money. I have not yet received any information where I stated and asking for contracts that included my signature stating we did business.
|
| 09/11/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Pro Collect XXXX/XXXX/XXXX XXXX XXXX XXXX Apartments These apartments are falsely accusing me of XXXX when I moved nothing was owed an the apartment was clean. I have received calls from pro collect with rude services trying to make me pay a debt I do n't not owe
|
| 12/28/2016 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
This Company by the name of ProCollect Inc keeps on calling me regarding a debt that is not owed by me. I had asked them to stop calling me because I am not the person they are looking for. They promised they would never call me again and today they called again.
|
| 01/27/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I became aware of a collection debt via XXXX XXXX XXXX XXXX from Procollect Inc for {$300.00} from XXXX XXXX XXXX. Debt sent to collections that was not mine. Identity Stolen and reported on XX/XX/21. Person had applied for multiple apartment leases in the area.
|
| 12/02/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I am a victim of identity theft. In 2018 A family member used my information to start a lease without my knowledge or authorization. Ive disputed the collection account before but lacked the police report to make it valid. I now have a police report to turn in.
|
| 06/10/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
On lease form the amount owed is exaggerated. The lease that procollect provided for payment was altered. Lease time whited out. Did not sign the copy that the company whitened out. Have copy to show the original plus the copy provided by the collection agency.
|
| 08/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
there is a collection for an apartment complex that i have never lived in due to identity theft. i called and told them it was not my account and due to identity theft and they continue to put this on my credit. i own a house and have no need for any apartment
|
| 10/22/2020 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Older American |
|
XXXX apartments fraudulent fees. I did not forfeit my rental agreement but am getting charged for fees that I did not incur. Don, t understand why they are charging me over {$600.00} dollars. These are fraudulent charges that a manager decided he wanted to do.
|
| 03/12/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
HELLO, MY NAME IS XXXX XXXX AND I AM A VICTIM OF IDENTITY THEFT. SOMEONE STOLE MY PERSONAL INFORMATION AND RENTED AN APARTMENT IN MY NAME FROM XXXX AT XXXX XXXX XXXX XXXX. THEY RENTED IT ON XX/XX/2015. I AM ENCLOSING A POLICE REPORT AND IDENTITY THEFT REPORT.
|
| 08/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
In 2015, terminated a lease and gave 60 day notice. Fees were resolved by deposit. I was only suppose to be responsible for cleaning fees and past due rent which totaled to {$1100.00}. Credit agency is reporting balance of {$3100.00} and will not investigate.
|
| 10/11/2018 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I received a copy of my credit report and noticed something from Pro Collect, I sent a debt validation letter via certified mail. The response received did not properly validate the debt. Instead what was received was a final bill showing a XXXX amount due.
|
| 11/14/2019 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
Pro Collect Inc refused to accept half the payment over the phone but instead wanted me to send in a money order. They refused to allow me to make a payment online stating that they didnt have a online payment system which indeed they do. Very rude company
|
| 06/20/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
i had a balance after moving from an apartment complex, i paid the balance off six months later prior to moving to another apartment complex but for some reason this company is trying to collect on a debt that has already been paid to the original creditor
|
| 10/07/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I paid a debt to the collection agency Procollect in full and was sent a letter of confirmation. I dont recall who I spoke with but they said the debt would be removed from my report after payment. It has been several months and debt is still on report.
|
| 06/07/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I disputed this debt via multiple credit reporting agencies. XXXX and XXXX. I dont own and never have owned any solar panel on done any business with XXXX XXXX XXXX XXXX XXXX Ive contacted them via email. They keep sending letters that I owe them money.
|
| 04/12/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
XX/XX/2017 amount is {$3800.00}, debt was added have attempted to fix this with collection agents but will not listen and fail to prove debt is mine. This was my fathers apartment and he since filed bankruptcy and they are trying to say i owe this debt.
|
| 02/11/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
My dept is now in collections to another agency which means it was paid in exchanged. I no longer have obligation to pay this dept once it is paid off. Now I just have a agency harassing me to pay them instead when I did not sign a contract with them.
|
| 01/18/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Per certified mail tracking, It's been 2-3 months. No information was given. Accounts unknown. Ignored investigation. Violates 15 USC 1692efg and 1681a never authorized or given permission for accounts report. On Copy, XXXX, Attorney General, and FTC
|
| 01/18/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Per certified mail tracking, It's been 2-3 months. No information was given. Accounts unknown. Ignored investigation. Violates 15 USC 1692efg and 1681a never authorized or given permission for accounts report. On Copy, XXXX, Attorney General, and FTC
|
| 05/27/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Older American |
|
Unknown and not my debt. There is no way this social matches mine or date of birth please remove off of my credit file as a dispute was processed to the credit agencies and the credit agencies stated they verified which I do not believe is accurate.
|
| 02/28/2019 |
Yes |
- Debt collection
- I do not know
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
I was previously represented by an attorney ; however, I told them on multiple occasions that I fired the attorney, but they wouldn't believe me. I was attempting to pay, but could not because they wouldn't talk to me or give me info to pay online.
|
| 11/06/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
Company sent letter notifying me of debt. I disputed the debt through written notification provided in the 30 day allowance showing proof of debt awarded to spouse in divorce. Company refuses to remove the negative information from my credit report
|
| 04/09/2016 |
Yes |
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
ProCollect Inc, located at XXXX XXXX XXXX # XXXX, XXXX, TX. XXXX reported several collections items on my credit from XXXX XXXX, 2014 to XXXX XXXX, 2014 when payments were already made. The account is still there causing me loss of opportunities.
|
| 06/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the Fair Credit Reporting Act XXXX Account 's # XXXX XXXX # XXXX XXXX XXXX XXXX XXXX ( Original Creditor ) # XXXX XXXX XXXX XXXX # XXXX XXXX XXXX # XXXX XXXX XXXX # XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX # XXXX # XXXX # XXXX
|
| 11/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Was not notified of investigation status or results
|
|
Web |
Servicemember |
|
I've gone to court, final thing is I have till the end of the month, I don't have no where to go I'm a XXXX XXXX patient, applied for five places and been denied without looking at property please help I've tried everything Thank you n God bless
|
| 02/21/2017 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
THIS COMPANY IS FALSELY REPORTING TO CREDIT BUREAU THAT I HAVE LATE PAYMENTS. I HAVE NO CONTACT OR ARRANGEMENT WITH THIS COMPANY.. I DO N'T OWE THIS DEBT THIS DEBT IS A FRAUD HAVE ASKED FOR ORGINAL INVOICE THEY HAVE REFUSED OVER TRWO YEARS AGO.
|
| 08/19/2020 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
|
|
Web |
|
|
XX/XX/2015, {$2000.00}. Put a notice on my door to pay false late fees in 4 days or My personal items would be put to the street and I would be evicted. I was discriminated against by new management and bullied to leave property with my child.
|
| 11/21/2016 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Sent numerous certified letters requesting verification never received ANY response. This has been well over 90 days on 3 30 day respond or remove letters. No response and the account ( s ) are still on my credit report WITHOUT being verified
|
| 11/21/2016 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Sent numerous certified letters requesting verification never received ANY response. This has been well over 90 days on 3 30 day respond or remove letters. No response and the account ( s ) are still on my credit report WITHOUT being verified
|
| 06/28/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
XX/XX/2022 I had a debt I never authorized sent to my collections. This was identity theft. I spoke with XXXX and was told I would owe no debts and my accounts would be removed. I now see I have this debt owe my credit report and its fraud.
|
| 04/07/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I received documents from a 3rd party attempting to collect a debt with an additional {$900.00} overage with documents that I never received nor signed.
The said documents has a manager signature with the date of documents not being dated.
|
| 06/25/2015 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I HAVE HAD ENOUGH!! I KEEP GETTING CALLS, NASTY CALLS FROM THIS XXXX COMPANY AND I KEEP TELLING THEM THAT THE ACCOUNT IN QUESTION IS NOT MINE. I HAVE ALREADY SENT THEM XXXX LETTERS STATING THAT THEY NEED TO STOP, BUT THEY HAVE NOT OBVIOUSLY.
|
| 03/31/2015 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
I received no information regarding this debt. When contacted company was hung up on multiple time. I have not received any documentation support that this debt is even mine and collection agency refuses to send any or answer any questions.
|
| 11/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I have paid my balance in full to pro collect. Every time I contact them they say they arent reporting the information that equitable is. But XXXX says I need to call them! The amount is paid in full and the account is closed. Please help!
|
| 12/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
I filed a dispute in regards to incorrect items on my credit report. It has been over 30 days and I have yet to receive my investigation results. I demand that these items be deleted at once from my credit report as this has caused XXXX.
|
| 08/08/2016 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
Contacted original debtor and was advised that the two accounts in question were charged off back in XXXX and XXXX. Disputed with the credit bureaus and the investigation results came back as " verified '' valid by the collection agency.
|
| 11/11/2018 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I have been working with Procollect to clear a debt I had and was able to pay it off but they refuse to send me the receipt of payment. I was requesting proof stating I had paid the debt. Contacted them on XX/XX/XXXX and twice before.
|
| 04/23/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
XXXX company amount is accurate tried to offered a lower amount for the debt to get it off my credit but company doesnt want to settle. I no longer owe the debt to the originators was sold to pro collect which is a collection agency.
|
| 10/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Procollect has continuously reported that I owe {$8400.00} to an apartment complex.on one credit report but on another report it states that I owe {$6100.00}. Section 623 ( a ) states reporting incorrect on ANY CRA MUST BE REMOVED.
|
| 01/08/2021 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened to arrest you or take you to jail if you do not pay
|
|
Web |
|
|
On XXXX XXXX I submitted a certified letter to the company Pro Collect INC demanding to be shown verification that this debt is valid or I asked them to delete the debt. I did not hear back from them in the 30 days required by law.
|
| 01/03/2024 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Im trying to buy a house and notice I had damages on my credit report. Stopping me from giving my family there dream. According to the 15 usc 1681 law, there shouldnt be any damages on your report is a defamation to my character.
|
| 01/15/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Per tracking, Its been 2-3 months. No information given. Accounts unknown. Ignored investigation. Violates 15 USC 1692efg and 1681a never authorized or given permission for accounts report. On Copy, XXXX, Attorney General and FTC
|
| 06/25/2020 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
on XX/XX/2020, I responded to Pro Collect, Inc by sending some dispute letters to some negative items which is on my credit report reporting a debt that i don't owe.I have attached the letters to the complaint what i have stated.
|
| 02/13/2019 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
They repeatedly call, leaving a message for " XXXX XXXX '' or something. This is not me and I have no option to stop them calling cos it's a robocall. I XXXX number and it tells me it's from ProCollect ( not mentioned in spam ).
|
| 12/16/2015 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
XXXX XXXX from Procollect advised me that I need to contact him, but I have already forwarded him documents confirming that the account is not mine, I am already registered with the Do Not Call List and he keeps calling me daily.
|
| 10/09/2017 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
I have tried to contact this company three times in regards to accounts they have placed on my credit and to date I have not heard back from the company but the accounts continues to be reported on my credit file which is false.
|
| 07/15/2021 |
Yes |
- Debt collection
- Medical debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I am not liable for this debt with XXXX XXXX XXXX XXXX XXXX and I do not have a contract with PRO COLLECT plus they did not provide me with the original application like I asked.
Account No : XXXX Amount Disputed : {$1400.00}
|
| 08/29/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
I was charged for damages on an apartment. I paid within a few months. 9 months go by after that and I get another statement. The collection agency never notified the apartment company and my credit score dropped significantly.
|
| 11/10/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I noticed this on my XXXX XXXX credit report didnt recognize or authorize anyone to use my information for an account or for information for this company. Call the company to request information, but keep getting the voicemail
|
| 02/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
Procollect , INC is reporting on my XXXX and XXXX credit reports. This account does not belong to me. I have tried several times sending in my FTC report. Please send to these companies ASAP this account does not belong to me!
|
| 03/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
Servicemember |
|
XXXX credit agency, improperly investigated my two Dispute. Both were from apartment complexs. That I could have not been living in at the same time. They didn't show me any documents stating I was in default with them both
|
| 01/19/2024 |
No |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
Property is stating that I owe balance for an apartment I never lived in. My identification was used to secure this rental without my knowledge, and company has refused to delete derogatory remarks even with police report.
|
| 06/02/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
Lived in an apartment complex moved out at the end of lease they charged me with charges that were no suppossed to be charged. Disputed with the apartment complex they sentit to a collection agency who also reaged the debt
|
| 07/17/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
Debt has been in dispute, has not heard back from company. Debt has been deleted off of XXXX of my credit reports. Want them deleted off other XXXX . They have not provided any information or proof that I owe this debt.
|
| 11/24/2019 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I provided documentation, and spoke with supervisor. I was informed by Pro Collect it would take 30 days to remove from my credit profile. Additionally, after repeated efforts with XXXX they too were not will to help.
|
| 12/22/2023 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
I receive at least 2 calls a day with voicemail. This has been ongoing for the past 3 plus months that I can recall. I called back to request to be taken off the call list and the agen was rude and dropped the call.
|
| 03/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I called Pro Collect Inc to dispute the balance on my account. Pro Collect Inc is located at XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX. There phone number is XXXX. They are not my original creditor. Remove this account
|
| 09/16/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Name : XXXX XXXX XXXX : Procollect, INC./ University XXXX XXXX : XX/XX/2019 but paid off XXXX Amount : {$1600.00} Actions : They set the status as paid but it continues to be open and not closed on my credit report.
|
| 01/18/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
There is a reporting of a debt from an apartment complex that I haven't lived. I'm not sure how my name or ssn was associated with it. I have contacted the collection company but they only tried to collect the debt.
|
| 02/24/2017 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
Pro Collect collection claim has been removed from my XXXX credit report because the account could not be verified, so instead they claimed the debt under Other Loans and reported late payments for the alleged debt.
|
| 02/02/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
The original amount was XXXX and when I contacted the company and as could they sent me a letter showing how it went to XXXX they refused. I also wanted to work out a settlement but only want the inaccurate amount.
|
| 10/28/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Procollect calls me every day for a {$220.00} debt that i owe to XXXX XXXX XXXX i already told them i would try to resolve this in XXXX pending if i get my settlement check or not they still keep calling me at XXXX
|
| 02/11/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Taking/threatening an illegal action
- Sued where didn't live/sign for debt
|
|
Web |
|
|
They are contacting and harassing family members and friends and have illegally made them the guarantor of my lease and put my debt on their credit reports without them ever having signed or consented to anything.
|
| 03/16/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I have not supplied proof under the doctrine of estoppel by silence, Engelhardt v. Gravens ( mo ) 281 SW 715,719, I presume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exists
|
| 08/10/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
This company has been notified on multiple occasions that the account balance is incorrect on this account. They have been notified through mail and verbally. These are direct violations of the FDCPA and the FCRA
|
| 06/21/2018 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Last XXXX I requested that accounts that do not belong incorrectly reported in XXXX, XXXX and XXXX be removed from my reports. To date, this situation has not been resolved, making it impossible to acquire credit
|
| 10/02/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
Pro collect Inc has put a collections on me stating I had an account with a electric company and I never did. I requested them to provide me proof such as my license or a Signature and the will not provide that.
|
| 04/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Per Texas state law, this debt has passed the statutes of limitations, no collection attempt will be able to be made through means of reporting to the credit bureaus once the statutes of limitations has passed.
|
| 06/04/2022 |
Yes |
- Debt collection
- Credit card debt
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
|
|
This company has called and harrassed me multiple times about paying. They have also added a second balance of the same payment to my credit report file. These people are stopping me from getting an apartment.
|
| 04/05/2022 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
|
|
Web |
Servicemember |
|
XXXX XXXX ask them to verify debit and amount and the company was disrespectful and will not remove the negative account from my report which reflects a bad imagine on me that goes of defamation of character.
|
| 11/28/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Rental Debt Keeps appearing on my credit report that I have absolutely no knowledge of. This Debt belongs to someone else other than myself and i am forced to put the alleged debt and company in litigation.
|
| 09/13/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This account was reported on my credit file XX/XX/2022 The amount is XXXX.
I have disputed this information, and nothing changed from the disputed. This is not my account.
Procollect INC. is the company.
|
| 09/12/2017 |
Yes |
- Debt collection
- Medical debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I have not received any documentation validating the debt that they are trying to collect. I have not been provided with a contract or any instrument bearing my signature validating that this debt is mine.
|
| 03/31/2017 |
Yes |
- Debt collection
- I do not know
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
I have not received any documentation validating the debt that they are trying to collect. I have not been provided with a contract or any instrument bearing my signature validating that this debt is mine.
|
| 03/31/2017 |
Yes |
- Debt collection
- I do not know
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
I have not received any documentation validating the debt that they are trying to collect. I have not been provided with a contract or any instrument bearing my signature validating that this debt is mine.
|
| 05/26/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
Servicemember |
|
This agency is stating I owe money which is past due. I full filled my lease, gave proper notice, and turned in the keys and was informed everything is great. Now I owe. This is not right and I need help.
|
| 09/23/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
No contract with Procollect , inc . Creditor is listed as XXXX XXXX XXXX, who I used to be employed with. I never entered into any loan agreements, This debt is hurting my credit during a time of crisis.
|
| 09/22/2023 |
Yes |
- Debt collection
- Rental debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
The company claims that i owe {$4100.00} dollars to alleged apartment property complex with no financial proof. The company put this alleged debt on my credit report and is currently damaging my credit.
|
| 03/06/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
Procollect credit agency, keeps fraudulently adding a account that has been previously erased by a credit agency I hired to remove items off. The balance is XXXX, it's for XXXX XXXX XXXX XXXX XXXX XXXX
|
| 06/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Identify theft not my account at all I sent you guys my police report due to the situation some how when someone use my name it got placed on my credit it needs to come off I already filed with the FTC
|
| 12/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Date : XX/XX/2022 Amount : XXXX Account Status : Derogatory COLLECTION / CHARGE OFF Have paid the balance on this account and it shows a total of XXXX owed but is still showing up on my credit report.
|
| 08/10/2022 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I noticed this reported as a collection on my credit report. I sent a certified letter with signature to the company on XX/XX/2022 for them to verify the debt. I haven't heard anything back from them.
|
| 01/01/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I do not remember owning this particular account. I've asked the agency to provide signed paperwork that proves that I really own the questionable account but they have not complied as of the moment.
|
| 07/10/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
I owe an apartment complex money so i called and thwy gave me the number to pro collect ... who can not fibd anything XXXX my name or ss # ..and there was no account number kisted on my credit report
|
| 01/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
ProCollect has a negative account on my record. They agreed to remove this account from my record several years ago. This is at least the second time I have entered a dispute regarding this company.
|
| 07/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Kept getting calls from collections about charges ive never made, and its hurting my ability to get established credit. According to 15 U.S.C 1681 damages to my report is a defamation to character.
|
| 09/10/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American, Servicemember |
|
This is a bill from a electric company XXXX XXXX They found my name but at another address we have lived at this address for the last 7 years We have used XXXX XXXX XXXX XXXX ever since moving here
|
| 12/28/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I was sue for a debt i didn't owed, i did won the case, plaintiff and court dismissed the case, but shows in my credit report as sold pro Collect a collection debt for {$1700.00}. this is illegal.
|
| 08/26/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
ProCollect attempted to collect a payment for a charge from an utility company wherein the utility company had incorrectly billed me for an entire condo building instead of just my individual unit
|
| 01/01/2016 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
PRO COLLECT INC. I DISPUTED ONCE THEY NEVER MAILED ME ANY INFO AFTER I ASK. THEY HAVE THE WRONG PERSON I NEVER LIVED AT THIS ADDRESS I BEEN AT MY HOME SINCE 1998 HAVE THEM REMOVE IT FROM MY REPORT
|
| 09/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Was not notified of investigation status or results
|
|
Web |
|
|
This company is very poor service. They do not work with the consumer or give a detailed information. I did not give written consent or said any documentation and I am not obligated to this debt.
|
| 07/10/2015 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
The company Pro Collect has been calling my # for over a year daily sometimes XXXX times. I 've spoken with them XXXX times to explain I am not XXXX XXXX I do n't know her. They continue to call.
|
| 02/17/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
Collection company continues to report an account they can not legally verify. They are asking me to prove the account when they have no legitimate documentation for the account to collect on.
|
| 10/06/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
PRO COLLECT Last reported XX/XX/2021 {$480.00} Reported balance Original balance XXXX The above account is not my account. I do not know who it belongs to. Please remove off credit profile.
|
| 10/14/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
XXXX.i dont know just got the letter today.i been trying to call the office and before I leave I went to talk to manager but she no need to do anything.so I think wrong file under my name.
|
| 01/14/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
I moved in XXXX XXXX apartment in XXXX and I ended up moving XXXX XXXX and I never renewed my lease. I let the office know that I was n't renewing my lease I moved out on the XXXX of XXXX.
|
| 08/16/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
Procollect is continually reporting a debt that is not mine to XXXX and XXXX XXXX XXXX. I have contacted them several times to ask for validation. I dont have a contract with this company
|
| 04/23/2020 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
|
|
This is a false debt place on my name, I do not owed anything to this company. Never receive any letter or notification about this debt, only got this on my credit reports on XX/XX/2020.
|
| 12/12/2017 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I have initiated the payment for XXXX several times for account XXXX the payment has been rejected with the Pro Collect representatives attempting to collect an amount that is over XXXX.
|
| 09/29/2015 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Older American |
|
ProCollect keeps calling me and has reported me to credit reporting agency for a debt I do not owe. They can not produce an original bill and the company they say I owe does not exist.
|
| 11/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
Pro collect phone representative stated they wouldn't remove the closed account information on the credit reporting agencies as it was a debt that I had incurred at one point in time.
|
| 07/20/2021 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
I would like the CFPB to enforce monetary damages as stated in invoice after 7 Days if the company does not remove the invalid debt from my consumer report and any other third party.
|
| 03/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
They are violating the privacy act the courts told me via mail that they dont report nothing to the credit agencies. IF THEY DONT OWN WHY ARE THEY STILL ON REPORTING ON MY CREDIT???
|
| 12/19/2017 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
The collector is refusing payment on account # XXXX which has total balance of XXXX unless they secure a payment for another unrelated account that is past the statue of limitation.
|
| 11/13/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I checked my credit and notice a debt that I didnt owe or never submitted an application to this company. I also never authorized anyone to use my identity to apply for any credit.
|
| 05/21/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XX/XX/2022 to current, I have reached out to " ProCollect Inc '' through certified mail requesting validation and proof of this item, but they neglected to provide documentation.
|
| 05/03/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I noticed this collection on my credit reports. I tried to contact them regarding proof of debt because I have no knowledge of this account and I don't use this service provider.
|
| 06/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
I paid XXXX XXXX. and it is still showing and reporting to my credit every month after they agreed that once paid this item would be deleted ... this has been a on going issue.
|
| 07/23/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
Asked for verification of debt ( have been asking since 2016 ) nothing has been sent and company has called my job and gave false information to the Bureau XXXX, XXXX and XXXX.
|
| 04/12/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Procollect accepted the terms of the payment sent which were VERY clearly stated when they posted the payment to the account. The terms of the agreement should NOW be followed.
|
| 11/05/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
I request original copy of account from pro collect I have not received anything I have no knowledge of the account pro collect and would like this account removed immediately
|
| 02/10/2018 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Stated XX/XX/2016 I owe {$2400.00} in debt to Pro Collect I cant get any information on it dont even know where the debt from. Seem like I cant get accurate information on it.
|
| 09/07/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
I have disputed the debt with Procollection over 6 times. I have not received a response from them. I have provided the necessary fraud forms but I have not received any reply
|
| 03/08/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
PROCOLLECT , INC XXXX XXXX XXXX XXXX XX/XX/XXXX - - XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX ( XXXX ) XXXX I have paid this. and they still have this on my credit report.
|
| 04/12/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I have submitted letters in XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX PROCOLLECT INC has yet to show anything bearing my signature showing I signed and agreed to pay them anything.
|
| 08/27/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I have recieved over 250 calls from this collector, but no debt validation letter, i was not given any types of notices prior to this collection being placed on my report.
|
| 02/18/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
I have been disputing this debt for a few years I never did any types of business with the original creditor I have requested more information which I have never received
|
| 09/13/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
PROCOLLECT, INCXXXX has refused to accept any payment arrangements in verbal or written form and has been unreasonable for the past seven years in resolving debt issues.
|
| 06/11/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Company never sent me collection letter to address, was not able to verify the account was a valid account and has agreed to remove the negative information from report.
|
| 06/22/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
We owed a debt with the company Pro Collect. We paid the settlement amount however after 90 days they have yet to accurately report to the 3 credit bureaus as promised.
|
| 02/16/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
PRO COLLECT is claiming that I owe them {$0.00} with an Account Number : XXXX but I didn't recognize this debt. Please Remove this inaccurate collection from my report.
|
| 03/16/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have never had a lease for an apartment with XXXX XXXX XXXX. I have no knowledge whatsoever of this debt. This is not my debt. I have never lived at these apartments.
|
| 01/16/2017 |
No |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Older American |
|
Procollect calls me all the time. They must have the wrong number.. I do not know the person they are trying to reach I asked them to stop calling me but they have n't.
|
| 08/25/2015 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
This is an apartment I did not ever reside at. I had a house at that time and did not live at this apartment at all. My house address was XXXX XXXX XXXX, XXXX, Texas.
|
| 12/13/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
a collection account popped up on my credit report coming from original creditor XXXX XXXX XXXX in which I went to court for an eviction. I no longer owe this debt
|
| 09/06/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Pro collect has been sending me collection papers for the amount of XXXX and the collect is past due, I do not know this company and have no affiliation of any kind
|
| 11/09/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I requested debt validation via certified mail over 30 days ago and the collection account still remains. They are at fault and must remove the collection account
|
| 03/22/2017 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
The debt for XXXX was deleted off XXXX from Procollect. I have no knowledge of this medical bill. It needs to be deleted from all XXXX credit bureaus immediately.
|
| 01/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have requested multiple times that this info be verified as mine, but the company has failed to respond. This info should not be reported to my credit reports.
|
| 12/28/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
I subleased my apartment to XXXX XXXX when i moved Back to North Carolina in XXXX of 2017 however the amounts are bills to me from pro collect for over {$600.00}
|
| 09/06/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Procollect has put my account into collections from an identity fraud case. Someone stole my identity and opened up a gas, listing an incorrect address as well.
|
| 06/20/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Im a victim of Identity theft. Ive disputed account with credit agency and filed a FTC. This isnt my account and I would like this account removed immediately.
|
| 09/08/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days and I have not received any investigation results.
|
| 10/09/2018 |
Yes |
- Debt collection
- Medical debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
Pro collect have called me numerous amounts of times even after i have asked them to not contact me.The calls are harassing and I wish they do not contact me.
|
| 06/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
I have filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days and I haven't received any investigation results.
|
| 09/14/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
XXXX XXXX XXXX for XXXXaccont number is XXXX by pro collect, inc .address is XXXX XXXX XXXX XXXX XXXX XXXX Tx XXXX.this is wrong report .please remove it.
|
| 06/03/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Pro Collect is reporting a eviction that the apartment complex has no file of I 've called old owners and they do n't have file so why is it on my report
|
| 07/17/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Procollect calls on a daily basis for XXXX XXXX XXXX and XXXX XXXX i have already spoken with them about these accounts but they continue to call daily
|
| 01/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I have never agreed paying this company I never applied credit with them this goes against the FDCPA I am requesting for validation under 15 USC 1692g.
|
| 10/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
Credit Repair company has sent letters off on my behalf, but the collection agencies have not responded, corrected inaccuracies, or verified the debt.
|
| 01/15/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
This company is harassing me on the phone and sending me collection letters threatening to put this on my credit report but I do not own this debt.
|
| 01/21/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Company did not notify of attempt to collect debt in writing. Company reported incorrect amount of debt. Company threatened to take legal action.
|
| 07/31/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have blocked the number in my XXXX several months ago and continue to get several calls and voicemails a month, sometimes several in one day.
|
| 03/12/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
The debt collection company has not sent me any letters, they also keep calling me after I told them not to contact me or even send me letters
|
| 01/09/2024 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
XX/XX/2022 was the date it was added to my credit report.
The company said I owe them {$1400.00}.
I did a police report and sent it to them
|
| 09/04/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
I do not to consent to authorize nor benefit from the listed accounts and inquiries on my consumer report. Please see the attached documents.
|
| 04/27/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
PRO COLLECT is claiming that I owe them {$3300.00} but I didn't recognize this debt. Please Remove this inaccurate collection from my report.
|
| 12/13/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
This account appeared on my credit report and I dont now how it got there or where it came from. I did not sign a contract with this company.
|
| 07/07/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Communication tactics
- Used obscene/profane/abusive language
|
|
Web |
|
|
This man was talking over me and I was asking for general information about the debt that he is trying to collect. XXXX XXXX from ProCollect
|
| 03/19/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XXXX XXXX is claiming that I owe them {$1800.00} but I didn't recognize this debt. Please Remove this inaccurate collection from my report.
|
| 08/27/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Date Of Debt XX/XX/2021 Pro collect Amount XXXX I Dont Know Of This Company This Company Is Attempting To Collect A Debt Thats Not Mines.
|
| 08/10/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I am a victim of identity theft. I ask that this debt be removed from all three credit bureaus and any rental history reporting agencies.
|
| 06/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
I have request validation of debt on XX/XX/23. I have not been supplied validation of debt and the items remains on my consumer reports.
|
| 10/01/2015 |
Yes |
|
- Incorrect information on credit report
- Account status
|
|
Web |
|
|
Chapter XXXX bankruptcy relieved debt for Pro Collect, which is still reported as derogatory collections even two years after discharge.
|
| 09/04/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
A roommate release was signed before the actual tenant occurred the debt and I never taken off and i was not residing at that address.
|
| 04/20/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I settled the debt and keep call me and it on collect that I didnt not paid it, it was paid in full. they agreement to settled with me
|
| 03/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
As I reviewed my credit report, I noticed that there is an inaccurate late payment information and its really hurting my credit score.
|
| 08/05/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
They call over and over. They say they dont care and will keep calling. Even though I told them Ill send a cease and desist letter.
|
| 05/08/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
They contacted me and identified the debt amounting to {$830.00} and I never received information to verify and validate the debt.
|
| 03/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
I paid the balance in Full. Balance should be {$0.00} and account closed. It is still reflecting open with an outstanding balance.
|
| 04/10/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
I try to dispute this company back in XXXX of 2020. I do not owe this company, I have never had a contract of any sort with them.
|
| 03/11/2021 |
Yes |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
My identity has been compromised by somebody I do not know. Please feel free to contact me if you have any questions or concerns.
|
| 09/18/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I've tried calling the company to let them know they have the wrong phone number, I can't ever get through to speak with anyone.
|
| 04/24/2018 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I have been getting a call the past year or so from an agency called Pro Collect about a debt for another person who is not me.
|
| 03/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
|
I am a XXXX Veteran who was awarded A permanent and Total Discharged. XXXX needs to update my student loans account accurately
|
| 04/19/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
They never got a hold of me I tried disputing because I am not aware of this account. They continue sending my disputes back.
|
| 09/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
account number XXXX open XX/XX/2016 {$10000.00} this account is a fraud account open by someone who stolen my identity, fraud
|
| 02/12/2020 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Debt collection for a person called XXXX. I've told them no person named XXXX has ever worked for this company. Keep calling.
|
| 08/24/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
I am disputing this item and would like proper validation as these charges are not accurate. I 'm requesting full validation
|
| 05/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
When I reviewed my credit report I have found items that I have never applied for a credit nor any communication with them.
|
| 03/07/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
I paid a eviction off before it was put on my credit with company procollect and it is still on my credit as a XXXX balance
|
| 03/31/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
XXXX XXXX XXXX, located in XXXX, Texas, mistakenly sent my name over to ProCollect in error as part of a new XXXX training.
|
| 04/01/2015 |
Yes |
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
Debt collector did not make communication attempts or notification by mail for debt owed or process to dispute in due time.
|
| 02/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
A company called Pro Collect added a bogus collection record to my history which reduced my XXXX from over XXXX to XXXX.
|
| 07/02/2019 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Servicemember |
|
I was charged for {$890.00} on XX/XX/2019 by Pro Collect. No idea why. Never received notifications of debt before that.
|
| 12/29/2017 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
There is debt that was opened on my account on XXXX XXXX, 2016 in the amount of {$1000.00}, that does not belong to me.
|
| 12/08/2015 |
Yes |
- Debt collection
- I do not know
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I am Not the person they are calling for, there fore I do not respond to the call but they still call me Everyday
|
| 10/04/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Ive wrote to the company to dispute i was told it meet by fair credit reporting. Ive also called procollect inc.
|
| 01/18/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Procollect on credit report in error. No proof of debt has been provided. Please remove from my credit bureaus?
|
| 04/15/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
the company reported on my credit report as a debt i do not owe or never had an account with or business with
|
| 04/21/2018 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
Notified the debt collector that the debt was not mine and asked that it be removed from my report XX/XX/2017
|
| 09/21/2020 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
Pro collect incorporated refuses to send validation for debt, refuses to take my call ( leaves me on hold )
|
| 04/02/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
Account is admitted to being paid in full by collection agency but remains on all 3 of my credit reports.
|
| 05/02/2017 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
Servicemember |
|
I am not sure what debt is from. I called company listed on credit report that state they did not report.
|
| 03/15/2017 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Right to dispute notice not received
|
|
Web |
|
|
I am filing a complaint because Pro Collect Inc. is not licensed to collect debt in my state ( Texas ).
|
| 08/12/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
I requesting validation of debt and never received an response. I do not owe a balance on this account.
|
| 11/15/2023 |
Yes |
- Debt collection
- Rental debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
XX/XX/2018 XXXX I went to court for the balance i did owe so I dont understand why I have a balance.
|
| 06/08/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
I am a co-signer on this debt. However I never received any notice of my right to dispute the debt.
|
| 08/15/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
All bills paid charges were falsely made moved from XXXX XXXXXXXX XXXX Reported on XXXX XXXX XXXX
|
| 11/06/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
I showed them the Bankruptcy info that this was included. The removed it from XXXX but Not XXXX.
|
| 12/31/2016 |
Yes |
- Debt collection
- I do not know
|
- Improper contact or sharing of info
- Talked to a third party about my debt
|
|
Web |
|
|
This information was shared illegally ( third party ) without my informed and expressed consent
|
| 04/16/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Collection agency refuses to honor written agreement they accepted when they accepted payment
|
| 02/28/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I tried to explain that this debt does not belong to me and I was not able to get any results
|
| 03/08/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
PROCOLLECT , INC has placed a negative item back on my credit report after 7 years has past.
|
| 11/18/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
Debt is reporting on credit report that is not mine which is not allowing to obtain credit.
|
| 04/24/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
Account is my fathers as the bill they just sent proves. He filled bankruptcy in 2018
|
| 02/25/2018 |
Yes |
- Debt collection
- Medical debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
|
|
Well this is an invalid debt the original creditors sold it no longer under contract!
|
| 01/09/2019 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
This company has threatened me and placed fraudulent collection on my credit report.
|
| 12/01/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Debt is not mines last names aren't even spelled the same. Must be father 's doing.
|
| 01/11/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Balance is {$800.00} from pro collector and original credit name is XXXX XXXX XXXX
|
| 07/07/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
My name and information were used fraudulently with Pro Collect on XX/XX/2022.
|
| 07/08/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
Paid pro collection XXXX dollars to pay off debt and remove from credit report
|
| 11/30/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
I was a victim of the XXXX data of breach. Remove these accounts immediately.
|
| 06/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I sent my actual lease agreement to the company to prove fraudulent activity
|
| 04/21/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Notified the company that the information reported was inaccurate and false
|
| 05/17/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Sent in a No Parking, Cease & Desist, refusal to pay for a balance of XXXX
|
| 01/11/2016 |
Yes |
- Debt collection
- I do not know
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
This is on my credit report. I do not know what it is for and question it.
|
| 02/28/2018 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I tried to explain to the creditor that the debt does not belong to me
|
| 01/11/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
This is on my credit report but I never received any information on it
|
| 04/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
There are many mistakes appear in my report without my understanding.
|
| 04/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Under 15 usc 1681. XXXX account # XXXX has violated my rights
|
| 04/17/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
sent ftc and hippo violation to XXXX taking more than 30 days
|
| 11/16/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
I have requested documents, and I have not received anything
|
| 04/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
XX/XX/22 {$3100.00} Filing disputes due to incorrect amount
|
| 06/21/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
There is an unknown collection on my credit from procollect
|
| 12/28/2017 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Debt is not mine. Trying to bill me for an apartment lease.
|
| 04/17/2018 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XX/XX/2013 {$3800.00} not familiar with this debt account!
|
| 03/29/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
sent all FTC guideline documents. to prove the violation
|
| 11/09/2015 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
Pro Collect has reported XXXX accounts two times each
|
| 12/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Ive disputed the XXXX debt with the credit bureaus.
|
| 09/25/2019 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
Get robo called from the debt collector every week.
|
| 01/18/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
The account closed still reporting has if its open
|
| 12/31/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
Didn't receive any Information from them.
|
| 02/21/2017 |
Yes |
- Debt collection
- Credit card
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
XXXX creditor were a scam lawsuit exists
|
| 12/26/2017 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Contacted you after you asked them to stop
|
|
Web |
|
|
They are calling me doing work hours.
|
| 12/16/2016 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
|
|
I have no knowledge of this account
|
| 05/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Fraud no knowledge of the account
|
| 06/05/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Apartment was infested.
|
| 03/19/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Consent not provided.
|
| 04/12/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Debt not mine
|
| 01/29/2024 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 01/28/2024 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 01/26/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 01/21/2024 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 01/21/2024 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 01/20/2024 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 01/16/2024 |
Yes |
- Debt collection
- Rental debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Phone |
|
|
|
| 01/16/2024 |
Yes |
- Debt collection
- Rental debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 01/15/2024 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
|
| 01/13/2024 |
No |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Debt collection
- Rental debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 01/10/2024 |
Yes |
- Debt collection
- Credit card debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 01/09/2024 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 01/08/2024 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 01/07/2024 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 01/03/2024 |
No |
- Debt collection
- Rental debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 12/27/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 12/26/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 12/26/2023 |
Yes |
- Debt collection
- Rental debt
|
- Took or threatened to take negative or legal action
- Threatened to arrest you or take you to jail if you do not pay
|
|
Web |
|
|
|
| 12/24/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/23/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 12/22/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 12/19/2023 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
|
| 12/12/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 12/09/2023 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 12/06/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 12/05/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 12/05/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 12/04/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/04/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/30/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 11/29/2023 |
No |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 11/28/2023 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
|
|
|
| 11/24/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/18/2023 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 11/15/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 11/15/2023 |
Yes |
- Debt collection
- Rental debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 11/14/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
|
|
|
| 11/14/2023 |
Yes |
- Debt collection
- Rental debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 11/13/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 11/12/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 11/11/2023 |
No |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
|
| 11/06/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 11/06/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 11/04/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
|
| 11/03/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/02/2023 |
Yes |
- Debt collection
- Rental debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 11/01/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American |
|
|
| 10/30/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/26/2023 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Phone |
|
|
|
| 10/24/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/24/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/23/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 10/20/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
|
| 10/19/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/19/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/18/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 10/13/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
|
| 10/13/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/13/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 10/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/10/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 10/09/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 10/08/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
|
| 10/07/2023 |
No |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 10/06/2023 |
No |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/05/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/04/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
|
| 10/04/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 10/02/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
|
| 09/29/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 09/29/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 09/28/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 09/27/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 09/27/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 09/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 09/21/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
|
|
|
| 09/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 09/20/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 09/16/2023 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 09/12/2023 |
No |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 09/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 09/11/2023 |
No |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 09/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 09/09/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 09/08/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 09/08/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 09/06/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 09/04/2023 |
Yes |
- Debt collection
- Rental debt
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
|
|
|
| 09/04/2023 |
Yes |
- Debt collection
- Rental debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 08/30/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 08/30/2023 |
Yes |
- Debt collection
- Rental debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 08/28/2023 |
Yes |
- Debt collection
- Rental debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 08/25/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 08/24/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 08/24/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 08/23/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
|
| 08/22/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 08/17/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Older American |
|
|
| 08/14/2023 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 08/13/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 08/12/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 08/10/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 08/10/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 08/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 08/07/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Phone |
|
|
|
| 08/01/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 08/01/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 07/31/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 07/30/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 07/28/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/27/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/25/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 07/20/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 07/19/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
|
| 07/18/2023 |
No |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 07/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 07/12/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/06/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/06/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/05/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/05/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 06/30/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 06/29/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 06/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Phone |
|
|
|
| 06/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
|
| 06/22/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 06/22/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 06/22/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 06/21/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
|
| 06/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 06/14/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 06/14/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 06/13/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 06/13/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 06/12/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 06/11/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 06/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
|
| 06/06/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 06/03/2023 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 06/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 06/03/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 06/01/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 05/30/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 05/26/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 05/25/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 05/24/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 05/24/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Phone |
|
|
|
| 05/23/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 05/20/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 05/17/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 05/16/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 05/15/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 05/15/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Phone |
|
|
|
| 05/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 05/12/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 05/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 05/12/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 05/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 05/12/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Phone |
|
|
|
| 05/11/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 05/10/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 05/08/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Phone |
Servicemember |
|
|
| 05/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 05/06/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
|
|
|
| 05/06/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 05/04/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 05/04/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 05/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 05/03/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 05/02/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 05/01/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Phone |
|
|
|
| 04/28/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 04/25/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 04/25/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 04/21/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 04/21/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 04/17/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 04/12/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 04/12/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 04/11/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 04/10/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 04/08/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 04/06/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 04/05/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 04/04/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 04/04/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
|
| 04/02/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/31/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Notification didn't disclose it was an attempt to collect a debt
|
|
Web |
|
|
|
| 03/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/29/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/28/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 03/25/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/24/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/23/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/22/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 03/21/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 03/20/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 03/18/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/17/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/16/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 03/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 03/13/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/10/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/10/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Older American |
|
|
| 03/10/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
|
| 03/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Phone |
|
|
|
| 03/08/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 03/07/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 03/07/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Phone |
|
|
|
| 03/07/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 03/06/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
|
| 03/05/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 03/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 03/02/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 02/27/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 02/24/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 02/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 02/21/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 02/21/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 02/15/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 02/10/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 02/10/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 02/07/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 02/06/2023 |
No |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 02/02/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 02/01/2023 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 01/29/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 01/28/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 01/27/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 01/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
Servicemember |
|
|
| 01/26/2023 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 01/24/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 01/24/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 01/19/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 01/17/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 01/16/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
|
|
| 01/13/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 01/13/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 01/11/2023 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
Servicemember |
|
|
| 01/09/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Phone |
|
|
|
| 01/08/2023 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 01/06/2023 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 01/05/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 01/05/2023 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 01/05/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
Servicemember |
|
|
| 01/04/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
|
| 01/03/2023 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 01/02/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
|
|
| 01/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 12/30/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 12/29/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Phone |
|
|
|
| 12/27/2022 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 12/24/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
Older American |
|
|
| 12/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 12/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 12/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Phone |
|
|
|
| 12/16/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Indicated you were committing crime by not paying debt
|
|
Web |
|
|
|
| 12/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
Servicemember |
|
|
| 12/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
|
| 12/12/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 12/11/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 12/10/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 12/09/2022 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 12/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/06/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 12/01/2022 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 12/01/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 12/01/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 11/30/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 11/29/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/29/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 11/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
|
| 11/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
|
|
|
| 11/22/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Older American |
|
|
| 11/22/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Older American |
|
|
| 11/20/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/18/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 11/17/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 11/16/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 11/08/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 11/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 11/07/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 11/07/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 11/07/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 11/05/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 11/05/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/03/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 11/03/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/01/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 10/31/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/26/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Servicemember |
|
|
| 10/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 10/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/20/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 10/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
Servicemember |
|
|
| 10/20/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 10/14/2022 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 10/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 10/10/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 10/10/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 10/06/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Referral |
|
|
|
| 10/04/2022 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
|
| 10/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 09/29/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 09/27/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 09/27/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 09/23/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Referral |
|
|
|
| 09/20/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 09/20/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 09/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
|
| 09/15/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 09/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
|
|
Web |
|
|
|
| 09/13/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 09/12/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 09/10/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 09/09/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 09/08/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 09/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Older American |
|
|
| 09/08/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
|
|
|
| 09/06/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 09/02/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 09/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 09/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 08/30/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 08/29/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
Older American |
|
|
| 08/25/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 08/24/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 08/20/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 08/19/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 08/13/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 08/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 08/08/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 08/07/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 08/04/2022 |
Yes |
- Debt collection
- I do not know
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
|
| 08/03/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 08/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 07/29/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 07/22/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
Servicemember |
|
|
| 07/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Phone |
|
|
|
| 07/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/20/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 07/18/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/10/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 07/07/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 07/03/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 07/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 07/02/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 07/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 06/19/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 06/19/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 06/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 06/17/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 06/16/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 06/15/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Postal mail |
|
|
|
| 06/15/2022 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Postal mail |
|
|
|
| 06/09/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 06/03/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 06/02/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 06/02/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 05/28/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 05/26/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 05/26/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 05/24/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
|
|
|
| 05/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 05/20/2022 |
Yes |
- Debt collection
- I do not know
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 05/19/2022 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 05/19/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 05/18/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
Servicemember |
|
|
| 05/12/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 05/11/2022 |
Yes |
- Debt collection
- Mortgage debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Phone |
|
|
|
| 05/10/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Phone |
|
|
|
| 05/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 05/02/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 05/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
|
|
|
Web |
|
|
|
| 04/27/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 04/27/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 04/23/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 04/21/2022 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 04/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 04/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 04/15/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Phone |
Servicemember |
|
|
| 04/14/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 04/08/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 04/06/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Phone |
|
|
|
| 04/03/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/30/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 03/28/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
|
| 03/24/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 03/21/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/18/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
|
| 03/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 03/11/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Sued you without properly notifying you of lawsuit
|
|
Web |
Servicemember |
|
|
| 03/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 03/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
Servicemember |
|
|
| 03/08/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
|
|
|
| 03/06/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/04/2022 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 03/03/2022 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 03/01/2022 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Phone |
|
|
|
| 02/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 02/26/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 02/15/2022 |
No |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 02/15/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 02/15/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 02/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 02/10/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 02/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
|
| 02/01/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/28/2022 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 01/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 01/19/2022 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 01/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/17/2022 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 01/07/2022 |
Yes |
- Debt collection
- I do not know
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 01/05/2022 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 01/04/2022 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 12/31/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 12/29/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 12/28/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 12/27/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 12/22/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 12/22/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 12/14/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Phone |
|
|
|
| 12/13/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 12/11/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
|
| 12/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 12/07/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 12/02/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 12/01/2021 |
Yes |
- Debt collection
- I do not know
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 11/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 11/24/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/23/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 11/23/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 11/19/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
|
| 11/17/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 11/13/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 11/12/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 11/10/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/09/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 11/09/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 11/05/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 10/30/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/28/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/24/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 10/22/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/19/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/15/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 10/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 10/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
|
|
| 10/11/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 10/11/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 10/07/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
|
|
|
| 10/05/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Phone |
|
|
|
| 10/04/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/04/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Referral |
|
|
|
| 10/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 10/01/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 09/28/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 09/21/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 09/17/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 09/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Phone |
Servicemember |
|
|
| 09/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 09/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 09/03/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 09/03/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 09/02/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 09/01/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 08/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 08/25/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 08/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
|
| 08/25/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 08/24/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 08/23/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 08/19/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 08/13/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Phone |
|
|
|
| 08/12/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 08/11/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
Older American, Servicemember |
|
|
| 08/10/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 08/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 08/03/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
|
|
| 08/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 07/28/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 07/28/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 07/27/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 07/26/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 07/26/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
|
| 07/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 07/21/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 07/20/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 07/20/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/20/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 07/19/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/19/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/19/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/16/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/15/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 07/15/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 07/15/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/14/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/09/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 07/08/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 07/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 07/06/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/06/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 07/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 06/30/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 06/30/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 06/24/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 06/23/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 06/22/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 06/22/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Phone |
|
|
|
| 06/21/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 06/15/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 06/11/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 06/09/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 06/09/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 05/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 05/21/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 05/19/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
Servicemember |
|
|
| 05/19/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 05/14/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 05/13/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
|
|
|
| 05/12/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 05/04/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 04/30/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
|
|
| 04/29/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 04/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 04/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Phone |
|
|
|
| 04/20/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 04/20/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 04/14/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 04/12/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Fax |
|
|
|
| 04/09/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 04/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 04/06/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 04/06/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 04/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 04/02/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Phone |
|
|
|
| 03/31/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 03/29/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 03/26/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 03/26/2021 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Talked to a third-party about your debt
|
|
Web |
|
|
|
| 03/24/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Referral |
|
|
|
| 03/19/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 03/14/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 03/13/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/12/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/10/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/09/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/05/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 03/04/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Phone |
|
|
|
| 03/02/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 02/26/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 02/23/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
Older American |
|
|
| 02/23/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 02/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 02/19/2021 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 02/12/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 02/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
|
| 02/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 02/05/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 02/05/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 02/03/2021 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
|
| 02/01/2021 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 01/28/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 01/27/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 01/26/2021 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 01/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/13/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 01/12/2021 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Postal mail |
|
|
|
| 01/06/2021 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 01/05/2021 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Phone |
|
|
|
| 01/02/2021 |
Yes |
- Debt collection
- Mortgage debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 12/28/2020 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 12/24/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Servicemember |
|
|
| 12/23/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
|
|
Web |
|
|
|
| 12/23/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
|
| 12/22/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 12/22/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Phone |
|
|
|
| 12/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 12/17/2020 |
Yes |
- Debt collection
- Other debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
|
|
| 12/17/2020 |
Yes |
- Debt collection
- Other debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 12/15/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 12/14/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
|
| 12/13/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
|
| 12/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 12/11/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 11/25/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 11/14/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 11/11/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
|
|
| 11/10/2020 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 11/05/2020 |
Yes |
- Debt collection
- Other debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/27/2020 |
Yes |
- Debt collection
- Other debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
Older American |
|
|