| 08/22/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Settlement process and costs
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Web |
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I purchased a home located at XXXX XXXX XXXX, XXXX XXXX XXXX, Florida. My loan officer was XXXX XXXX, Branch Manager, NMLS # XXXX with XXXX Mortgage Services. On XXXX/XXXX/15 XXXX provided me with an initial Good Faith Estimate, for an interest rate of 4.375 %, and total settlement charges of {$21000.00}, including a loan origination charge of {$4200.00} and charge points for interest rate chosen totaling {$2600.00} This estimate, as stated on the XXXX page, was good through XXXX/XXXX/2015. Since closing was going to be later, and XXXX was unable to get me the specific interest rate, he sent me a new Good Faith Estimate on XXXX/XXXX/15. This Good Faith Estimate, which was the final GFE sent to me, had an interest rate of 4.625 %, and showed total settlement charges of {$15000.00}, including a loan origination charge of {$1500.00}. This interest rate was good through XXXX/XXXX/15 and the estimate for all other settlement charges through XXXX/XXXX/15. We were scheduled to close XXXX at XXXX a.m. The night of closing XXXX sent me a preliminary HUD with all estimated closing costs. The closing costs were completely different than those listed on the final GFE, including a loan origination charge of {$4200.00} and charge points for the specific rate chosen, totaling {$6800.00}, a difference of {$5200.00} which they said I had to pay or they would withhold closing and I would be out my initial deposit for the house, which was over {$8000.00} and they would not fund my house. As stated on the XXXX page, these are fees that can not change from the final GFE. You will notice on the XXXX page there is a discrepancy. All morning my real estate agent and I were on the phone with both XXXX, and XXXX XXXX, the representative XXXX, trying to get this straightened out. Finally, after over 3 hours or arguing and speaking back and forth with XXXX my real estate agent XXXX XXXX, they took off {$2600.00} from the loan origination fee. They still kept on the charge points totaling {$2600.00}. XXXX threatened saying if we did not close we would be out our money, so we decided to close, but are still very upset that we had to pay the charge points for the specific rate chosen, 1. because we did not get that rate - our rate was 4.625 %, not 4.375 %, which if we were given that rate, would have warranted that additional charge. 2. Because the amount was different than that shown on the final GFE. We are owed that money, and want it back.
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| 02/25/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Older American |
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On XX/XX/XXXX My wife and I received a loan estimate for a {$450000.00} loan to refinance our home. It reflected {$1200.00} for services we could shop for. We signed and submitted our intent to proceed the same day and did not change or shop for service providers. On XX/XX/XXXX we received another loan estimate from the same mortgage company where the appraised value was changed from the estimated {$600000.00} on the original Loan Estimate to {$600000.00} appraised value on the second Loan Estimate reducing the loan to value from 75.00 % to 74.38 %. Loan amount and the interest rate were not changed. However, services that we could shop for were increased from {$1200.00} to {$1800.00}. I alerted the mortgage company and stated that we did not choose or change service providers and these fees should not be higher. I received no response. The next day on XX/XX/XXXX we received closing disclosure that reflected the same higher fees for these services. The loan closed on XX/XX/XXXX where the interest rate and the loan amount were exactly the same as the original Loan Estimate, but the final closing statement reflects {$1800.00} for services that we could shop for which is {$530.00} more than the amount reflected on the original Loan Estimate. I contacted the mortgage company on XX/XX/XXXX and requested a refund of {$530.00}. They refused and stated that even though we did not chose or change service providers, provided the intent to proceed in a timely manner, and there were no changes to the loan amount, the interest rate, credit rating, or other documentation, they were in full compliance and would not issue a refund.
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| 04/06/2022 |
No |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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My file was submitted to this lender over 40 days ago. The co. decided as were were trying to get the loan docs and close by XX/XX/12 that they felt the property was too rural. Its about 15 minutes from XXXX XXXX. I am in a XXXX exchange and now the whole deal is blowing up. They knew from day one the property address and should of stopped the loan in the beginning. I had to pay XXXX for an appraisal and was told it would only be XXXX. Then they did an appraisal review which is attached and that verified property value. They refused to talk with myself or my loan officer. My interest rate was locked and I think they just do not want to honor the rate and canceled, This leaves me in a huge quandry with almost XXXX jepordized because of the XXXX exchange. I am also past my 45 days to identify so even more issues. Please help.
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| 09/05/2022 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
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| 03/10/2022 |
No |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Referral |
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