Presto Loan Center, LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
07/26/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Old information reappears or never goes away	AZ 85053	Web	Servicemember
The title loan account was opened in XX/XX/2015 the company did not disclose that they were reporting payments to the credit bureaus, this was optional at that time according to the advertisements, the employee at the store made this determination on my behalf without consent. They are a predatory lender with a much higher interest rate than advertised. They violated TILA, falsely advertised, and represented rates making it impossible to meet the terms as a consumer. They tried to keep the vehicle as it was in their possession from the time the loan was in place. The loan defaulted, once defaulted we paid the loan in full plus any fees they charged. These fees were never provided upfront or officially disclosed in any documentation, it had to be what they said we needed to pay plus storage fees and other bogus fees. Presto would not give us the location of the vehicle after payment, we had to go to several local warehouses to try and locate the vehicle on our own with little to no cooperation. This company takes advantage of consumers. I have disputed Presto 's credit reporting practices over the last 3 years countless times and they continue to falsely report when they were not authorized.
07/26/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	AZ 85053	Web	Servicemember
The title loan account was opened in XX/XX/2015 the company did not disclose that they were reporting payments to the credit bureaus, this was optional at that time according to the advertisements, the employee at the store made this determination on my behalf without consent. They are a predatory lender with a much higher interest rate than advertised. They violated TILA, falsely advertised, and represented rates making it impossible to meet the terms as a consumer. They tried to keep the vehicle as it was in their possession from the time the loan was in place. The loan defaulted, once defaulted we paid the loan in full plus any fees they charged. These fees were never provided upfront or officially disclosed in any documentation, it had to be what they said we needed to pay plus storage fees and other bogus fees. Presto would not give us the location of the vehicle after payment, we had to go to several local warehouses to try and locate the vehicle on our own with little to no cooperation. This company takes advantage of consumers. I have disputedPresto 's credit reporting practices over the last 3 years countless times and they continue to falsely report when they were not authorized.
02/23/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NC 28152	Web
Per my previousecomplaint that involved 2 Credit Reporting Companies. I recieved a partial response and only from one of the companies before CFPB closed the complaint with NO resolution and again a partial response. So first my Presto Auto Loans account was never late not even the 1 time both companies show. XXXX and XXXX. Nor was it closed as a negative as XXXX shows. XXXX is the only company with the correct information. Also in the botched response previously recieved from XXXX and the suggestion from CFPB before they actually read the complaint and made sure the responce we completed by both companies and that the false information provided by XXXX was accurate and closed the complaint, the information provided from your response of me being able to contact and dispute the information online is not correct. I have attempted numerous times over the past 6 months to try and get these issues fixed. When you try to submit online it tells you XXXX is unable to receive disputes online. I also have sent numerous letters will all required information with no response from XXXX.
01/27/2023	Yes	Vehicle loan or lease Loan	Problems at the end of the loan or lease Problem related to refinancing	GA 30082	Web
On XX/XX/2022 my vehicle was stolen from my home in XXXX Arizona. I have cameras so I noticed it was a tow truck and when I contacted the tow truck company, they said my vehicle was repossessed from a company called XXXX XXXX XXXX XXXX, XXXX based in XXXX, Arizona. I told my father about the incident, and he told me that he took out a title loan on the vehicle because his name was ALSO on the title. My father never told me about this loan. I contacted the manager at XXXX XXXX loan to demand my car back because I never authorized my father to take out the title loan. The manager said there was nothing they could do because the contract says " only 1 person on the title has to sign off on the loan '' so they would not provide me with a copy of the contract and will not return the car to me. At the time my father took out the loan, I was only XXXX XXXX XXXX. I am asking for assistance in having my car returned to me.
09/27/2022	Yes	Debt collection Auto debt	Written notification about debt Didn't receive enough information to verify debt	AZ 85207	Web
On XXXXXXXX XXXX Presto sold my loan to another lender. On XXXX XXXXXXXX I received notification from Presto that my balance was {$0.00}. XX/XX/XXXX, I was sued by Presto the original creditor for a loan that I dont owe. Which Presto the original creditor reported that the loan was sold to another lender on XX/XX/XXXX. I never received validation of the loan or explanation of why I went from owing {$0.00} to {$2600.00}. I was never given an opportunity to dispute the debt. I was never served notices of lawsuit. Now my wages are being garnished under unfair debt collection by deceiving the courts and myself with making false claims and statements to collect the debt.
02/25/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	NC 28152	Web
I had a secured auto loan through Presto Loan Centers. 2 of the 3 credit bureaus XXXX and XXXX both showed that the account was closed as an owed debt and that the debt was purchased by another debt collector. I disputed this with them because that was not the case. The account was opened at a term of 14 months. All 14 payments were made and the account was paid in full and i satisfied that debt. I informed both companies that they had incorrect information. Instead of investigating and fixing the issue they just deleted the entire account. I would like this corrected and have it put back on my credit report paid in full.
06/18/2020	Yes	Payday loan, title loan, or personal loan Title loan	Vehicle was repossessed or sold the vehicle	AZ 85023	Web
This creditor Presto Title Loans is reporting this as a car loan with repossession. This was a car title Loans and they repossessed the car yet still put this on my credit. They should not have been able to so both and it is not a car loan as they are reporting. I looked into other title loans like XXXX XXXX and if they keep your car your title loan is cleared why is this company not doing the same and reporting this as a car loan and repossession? They need to be looked into.
02/22/2023	Yes	Payday loan, title loan, or personal loan Title loan	Struggling to pay your loan	AZ 85006	Web
XX/XX/2023 they call me that I have to pay {$650.00} off my title loan before they come for it
01/11/2024	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	AZ 85234	Web

01/04/2024	Yes	Payday loan, title loan, personal loan, or advance loan Title loan	Problem with the payoff process at the end of the loan	AZ 85296	Web	Servicemember

10/07/2023	Yes	Payday loan, title loan, personal loan, or advance loan Title loan	Charged fees or interest you didn't expect	AZ 85085	Web	Older American

08/09/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Reporting company used your report improperly	AZ 85017	Web

03/16/2022	Yes	Payday loan, title loan, or personal loan Title loan	Struggling to pay your loan	AZ 850XX	Web

09/06/2021	Yes	Vehicle loan or lease Loan	Incorrect information on your report Account information incorrect	AZ 85295	Web

08/05/2021	Yes	Payday loan, title loan, or personal loan Title loan	Incorrect information on your report Account information incorrect	AZ 85246	Web	Servicemember

07/26/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Investigation took more than 30 days	AZ 85053	Web

06/29/2021	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	CA 90503	Web

10/16/2020	Yes	Debt collection Credit card debt	Written notification about debt Didn't receive enough information to verify debt	AZ 85345	Web

09/11/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Difficulty submitting a dispute or getting information about a dispute over the phone	AZ 85043	Web

04/07/2020	Yes	Payday loan, title loan, or personal loan Payday loan	Improper use of your report Credit inquiries on your report that you don't recognize	AZ 85283	Postal mail	Older American