| 09/29/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
XXXX XXXX, last four XXXX Company complaint regarding XXXX XXXX XXXX Following up to a previous complaint filed, I felt that Premia made numerous false statements in their response. I am mostly concerned with their assurance that they only requested a credit report twice. I have their requests for the following dates : XX/XX/XXXX ( prequal ), XX/XX/XXXX, XX/XX/XXXX -- credit reporting is also showing an inquiry on XX/XX/XXXX which is when I received a relocation package stating that Premia was the loan provider I should use.
My second concern is regarding determining rental income. I recently visited with the local HUD office in XXXX XXXX, PA where we went over my tax returns, rental statements and rental income according to HUD 's policies. We also made similar calculation using XXXX XXXX and XXXX XXXX requirements.
According to XXXX XXXX XXXX, the rental income did not qualify as income based on HUD. HUD explained that Premia 's team did not read the requirements for calculating which clearly state how to handle one time only expenses, tax deductions, and days rented. I provided documentation that my rental property was only in service for seven months of XX/XX/XXXX, 12 months of XX/XX/XXXX, and current through XX/XX/XXXX ( now 10 months ). XXXX XXXX through his conversation with me and his conversation with my realtor, XXXX XXXX confirmed that he did n't look over the tax returns provided ( included XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ). He based his continuous assertions that my income vs debts satisfied the qualifications for a FHA loan at 3.75 %.
Clearly, Premia ignored, disregarded or were not competent to review financial documents for the purpose of qualifying consumers. Or, as stated in my original complaint, Premia 's intention is to defraud consumers.
In addition, Premia asserts that I contacted them for a conventional loan. This assertion is false. I can provide emails back to XX/XX/XXXX that show that no conventional loans were discussed. Premia only discussed a conventional loan after claiming I could not qualify for a government loan.
My complaint and request for action : 1. Premia clearly does not honor rate lock contracts evidenced by their efforts to claim that a rate lock is contingent upon a credit score. FHA/HUD does not have that standard. Premia does not have that clause included in any contracts.
This action represents contract breach and violations of Federal Codes.
2. Premia by and through its agent, XXXX XXXX, solicited and enticed a consumer to apply for a government loan. Then, Premia claimed the consumer did not qualify and pushed him/her toward their own private/ conventional loan products. This falls into the realm of fraud.
3. Premia 's statement in response to previous complaint included deliberately false information and therefore intended to interfere with government processes and investigations.
|
| 09/13/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
On XXXX XXXX, I made an offer on a home and contacted Premia Relocation Mortgage, a lender participating in my company 's relocation program, to lock in a rate and begin the loan processing. The broker began to contact me with requests for documents and I provided tax returns, IRS transcripts, proof of all income and other documents. Premia ran my three credit reports two different times - once to provide the prequalification in XXXX then again during the loan process in XXXX. Premia began to dissect my tax returns and asking for explanations of deductions and notifying they me they decided to reduce my income based on deductions in my tax returns. Then, Premia asked me about prior addresses and wanted explanations of why I did n't live there anymore.
From credit reporting, I had an account in dispute - the creditor placed a note for credit bureaus explaining a late payment made by the accountant at a firm who handles some of my business in an effort to offset any penalty for consumer behavior. Premia wanted this removed from my reports so that my credit score would drop. Premia then ran another credit report ( 3 total within a 30 day period ). Finally, this week Premia sent me a new disclosure agreement electronically. The new disclosure established a higher interest rate and new terms. We previously had a rate lock in place and a disclosure along with all financial statements, records, reports, etc. Premia removed all records of the prior contract from the shared library of a website used to exchange documents.
I have purchased and sold numerous properties ( 6 ) and currently have two active mortgages from a rental property I own and my prior home that I am selling, I am not unfamiliar with the loan process. However, I am appalled by this behavior. I am a single professional woman, my children are adults and I was recently promoted to an XXXX XXXX for which I relocated.
In summary, Premia is in breach of a contract both implied and stated regarding a rate lock, performed an unauthorized background check, manipulated the credit reporting bureaus in an effort to alter scoring and dissuade my pursuit of other lenders, and dismissed documentation ( XXXX, pay stubs ) then requested credit card statements. The most recent request was for me to insist that two of my banks change the monthly statements. This type of behavior is beyond unprofessional and skirts legality. It 's certainly not within the guidelines of the fair credit reporting or other policies.
|
| 02/09/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|