Portfolio America Asset Management, LLC CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
08/10/2019 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • CA
  • 95821
Web
Portfolio Recovery Associates, LLC ( PRA ) verified the accuracy of the information regarding the PRA account ending in XXXX and the judgment and garnishment related thereto. PRA purchased the XXXX XXXX XXXX XXXX ( " XXXX XXXX '' ) XXXX XXXX credit card account ending in XXXX, together with the right to receive payment of the balance due on the account, on or about XX/XX/XXXX, XXXX Business records provided to PRA by XXXX XXXX at the time of our purchase verify that the account was opened on XX/XX/XXXX, for XXXX XXXX whose social security number ends in XXXX and that a balance of {$3700.00} was due on the account at the time of PRA 's purchase. PRA sent its initial notification letter to you on or about XX/XX/XXXX. The PRA account ending in XXXX was placed with the law firm of XXXX XXXX XXXX ( XXXX ) on or about XX/XX/XXXX. XXXX filed suit against you on or about XX/XX/XXXX and obtained a judgment on the account. Correspondence and court records reflect that you were properly notified of the proceedings. Judgment on the account was obtained in Superior Court, XXXX County, California bearing case number XXXX. In response to your disputes, PRA previously sent you the attached letters containing a fraud/identity theft affidavit and instructions for its completion and return as well as account validation. We believe that no further steps in response to your complaint or follow-up actions are required at this time. That is just one time!! There have been multiple times.
03/29/2022 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • TX
  • 786XX
Web Older American
I have suddenly started receiving collection calls from PORTFOLIO RECOVERY A Since this is new to me I checked my credit report, I have the app on my phone and check it nearly everyday. I have seen nothing on any of my reports until this happened. They call several times a day, even on Sunday and from numerous cities and states. Upon checking the 3 credit unions I discovered it was added to all three on or about XX/XX/2021 yet they have been calling non stop for about a month now. The only information I have is what is on the report XXXX AMOUNT XXXX DATE OPENED XX/XX/2021 # 1- The only account I have had for several years with XXXX is XXXX and I still have it in excellent condition # 2- If the account was not opened until XX/XX/2021 then HOW was it put on my credit report 5 { FIVE } MONTHS EARLIER I have never even been notified of this until now
05/11/2019 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • TN
  • 37920
Web Older American
the company debt collector, portfolio recovery associates XXXX XXXX XXXX XXXX va XXXX amount of debt XXXX the company was notified when we noticed the amount on my credit report, i disputed the debt XXXX XXXX replied it was fraud, portfolio keeps contacting me by phone and by letter about this debt, i have sent them letters, and also the document from XXXX XXXX showing it was fraud, portfolio continues to disregard the fcra and fdca, and they are abuseive on the phone, this has been going on for month, the address they show on the debt i never lived at ... this was told to them they continue to hound me and persist i fill out papers for them that consist of what their job is for i refuse to give them any of my info much less do their job for them, i can attach letter i have sent them even by email
11/22/2019 No
  • Debt collection
  • Credit card debt
  • Threatened to contact someone or share information improperly
  • Contacted you after you asked them to stop
  • NJ
  • 083XX
Web Servicemember
They call multiple times through out the day. Have spoken to family members with out my permission who have answered my phone. Sending repeated mail. I have asked them to stop and they continue to call. I have the paperwork. This has been going on for months. At first I did not know that XXXX sold my debt. So I didn't know what it was at first. But it is at a point where I can not even answer my phone because they are calling from multiple numbers daily. The name of the company is Portfolio. They are totally stressing me out and putting me under mental anguish. At this point they should be paying me..
04/09/2021 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Was not notified of investigation status or results
  • GA
  • 30038
Web
PORTFOLIO RECOVERY keeps changing the open date so that it can stay on my credit report forever. I have brought this up with XXXX, XXXX XXXX, and XXXX several times. PORTFOLIO RECOVERY XXXX XXXXXXXX XXXX for {$1100.00} and XXXX. As well as XXXX XXXX XXXX XXXX XXXX XXXXXXXX {$610.00}. Portfolio is coming up on its 7year mark and should be removed later this year. I don't understand how I can ever move on from this. As well as XXXX XXXX XXXX should show paid in full with all three companies. Not repossessed. I have the letter to back it up.
09/29/2019 No
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Sued you without properly notifying you of lawsuit
  • NJ
  • 08610
Web
Wage garnishment levy in NJ. Account numbers and amounts sued for are inaccurate. See attached document s Tried to object to wage garnishment by revealing incorrect numbers sequence, wrong credit card, and illegal service to employer of wage garnishment. Should have been served by Sheriff of XXXX County. It was mailed to employer
04/01/2019 No
  • Debt collection
  • Federal student loan debt
  • Communication tactics
  • Frequent or repeated calls
  • CA
  • 95116
Web Older American
XXXX XXXX and a recovery agent from XXXX New York ( XXXX ) XXXX have called my daughters telephone asking questions about me. They have also peppered my girlfriend with questions. Both are illegal. They called my girlfriend this morning. Shes not in default or collections. They have no reason to contact either of them
07/22/2019 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 95821
Web
I have repeatedly explained to them it is not my debt I have filed numerous complaints on the site and they harass me with mail. The debt is not mine and was done in 2009 10 years the statue of limitations is up on this debt. I want it to stop it has been taken off my credit report as well as closed.
07/08/2021 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CA
  • 91724
Web
They keep calling my work phone. I asked them to stop calling my phone and just mail whatever it is they need or want via XXXX mail. On XX/XX/XXXX. After many daily calls. Then they called again today. I didnt answer because I was on the phone working. This is my work phone. Thank you.
01/30/2020 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • IN
  • 461XX
Web
On XX/XX/XXXX they were sent a letter by certified mail asking for 2nd request of varication of debt to which they have not responded to as of yet. On XX/XX/XXXX they were sent a certified letter stating how to contact me and have ignored to date of this complaint.
01/21/2020 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • IN
  • 461XX
Web
They have been send a certified letter not to call and they repeated call against my stating so! They are suppose to communicate by letter to which they have not. I ask them to verify my debt to which they have not done to date.
03/01/2020 No
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 92571
Web
CLAIMING I OWE AN {$450.00} AMOUNT BUT HAVE FAILED TO PROVIDE DOCUMENTATION OF ANY LEGAL CONTRACT WITH MY SIGNATURE. I SENT DISPUTES WITH THE BUREAUS AND THEM DIRECTLY AND HAVE FAILED TO PROVIDE DOCUMENTATION.
12/24/2020 No
  • Debt collection
  • I do not know
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MN
  • 55912
Web
I told them XX/XX/2020 to stop calling, per Goverment law, since then they have called everyday, just differant numbers, I told themI was going to bill them {$1000.00} every time they call
03/22/2022 No
  • Debt collection
  • Credit card debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 32818
Web
I recently see a collection on my report fir {$600.00} I only have one credit card for the last 3 years are more, I haven't been intouch with anyone in regards to any outstanding balance
02/13/2020 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • IN
  • 461XX
Web
XX/XX/2020 They just tried to call and they have responded to my complaint or no call order from sent in earlier and you've sent they a follow up letter
06/22/2020 No
  • Payday loan, title loan, or personal loan
  • Payday loan
  • Received a loan you didn't apply for
  • TX
  • 75104
Web
This company keeps showing up on credit report. I have no knowledge of this creditor, I need help, its obvious its a fraud account. Please help!
09/30/2021 No
  • Debt collection
  • Credit card debt
  • False statements or representation
  • Attempted to collect wrong amount
  • KY
  • 40216
Web
This company continues to place inquires on my credit and moves the date of service to keep the debt current.
02/04/2020 No
  • Debt collection
  • Credit card debt
  • Communication tactics
  • Frequent or repeated calls
  • IN
  • 461XX
Web
They have been written not to call, filed two complaints and yet they still call
01/08/2020 No
  • Debt collection
  • Credit card debt
  • Threatened to contact someone or share information improperly
  • Contacted you after you asked them to stop
  • AL
  • 366XX
Web
I asked them to stop writing me about a debt I am not liable for.
06/02/2022 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • PA
  • 19382
Web
09/10/2021 No
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • FL
  • 33919
Web
08/14/2021 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Investigation took more than 30 days
  • GA
  • 30135
Web
08/11/2020 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33625
Web
08/03/2020 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt was paid
  • MN
  • 55345
Web
07/14/2020 No
  • Debt collection
  • Credit card debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33625
Web
04/15/2020 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • MI
  • 48507
Web
02/11/2015 No
  • Debt collection
  • Credit card
  • Communication tactics
  • Used obscene/profane/abusive language
  • FL
  • 33027
Web