| 03/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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- Problem with customer service
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Web |
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Hereon ; this day of a XX/XX/2023 at XXXX XXXX ; this is hereby a legal civil notice ; as in fact a litigation process, notifying you as an official ; for a PLS Check Cashers ; Store no. XXXX located ; therein ; a XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX ; Thereon ; a XX/XX/2023 ; I had went into the PLS Check Cashers store, to transact certain ; business transaction ; however therein the store as a person a XXXX person male ; I was denied ; Customer service, by a certain official a staff, member thereof the PLS Check Cashers ; store no. XXXX unreasonably, concerning a certain business transaction. The person as a PLS Store employee she had pleaded ; a certain claim that had subjected myself, to a certain detainment ; as well as an ; arrest of myself thereon ; the premises ; a certain property of the PLS Check Cashers ; Store no XXXX, when I had asked ; her could I cash a certain an item a Check ( check no XXXX ) ; therein the store of a PLS Check Cashers Store no. XXXX she had pleaded a certain claim ( s ) ; non verbatim so stating that she could cash a certain check my check ; ( check no XXXX ) ; therefrom I had asked her to return the check back to me after I had already submitted it to her via the window ; thereafter that she had refused to give me the check by retaining the check, therein terms of not giving me the check back to me thereafter ; I had asked her for the Check ( check no XXXX ) ; therefrom she had made a pleading ; a certain claim ( XXXX ) that so stated ; that if I go anywhere to make a certain copy of my check ( check no XXXX ) ; shes ( their ) not goanna ; cash the check ( check no XXXX ) ; cause I had already made a certain copy of the check, thereafter that a certain inquiry ; I had asked her how would they know when a person, had made a certain copy of the check she had then pleaded a claim so stating ; a claim ( s ) to me that a person ; I could scan it on the phone, and cash the check ; and cash it again ; during that time I was coerced ; by a certain force to cash therein ; the PLS Check cashers ; Store no. XXXX ; the check no. ( check no XXXX ) ; therefrom ; she had also so stated by force to me, sign the back of the Check and ordered me to put my phone number down on the back of the check ( check no XXXX ) ; unreasonably then she had took a very long time to cash the check, and to make another financial transaction ; to myself; concerning ; a money order sale no. XXXX ; due to the fact that she was constantly talking ; thereon the phone for a very long time; so as a result I was a subject of being detained, and arrested as a customer, unreasonably thereon the premises of a certain ; PLS Check Cashers ; Store no. XXXX located ; therein ; a XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX ; XXXX ; unreasonably thereby a certain staff member ; as an employee thereof the PLS Check cashers Store no.180 ; therefrom the so stated cause or matter pleaded as a civil claim, herein this legal civil notice, as in fact a civil claim ( s ) ; sir-mam Im asking that you as an official for the so stated PLS Check Cashers Store noXXXX XXXX to return my property as a Check no XXXX ; also a money order sale no. XXXX ; also in terms of a financial refund ; as a result of the PLS Store Policy and custom procedure that hereby denies ; a person ; as a customer service ; therein ; the PLS Check Cashers store ( s ) no. XXXX ; as a result of the so stated pleading as claim herein this legal notice civil claim sir-mam you as an official for a PLS Check Cashers store ( s ) no. XXXX ; under an Oath as well as a Testimony of an office sir-mam you must respond ; as in fact with a pleading claiming an affirmation, or denial for the so stated cause ; or matter herein this legal notice as a civil litigation ; process civil claim ; in addition you also must hereby respond thereto the legal civil claim located therein the filing of a litigation process of an Odyssey eFile case no. XXXX, XXXX XXXX ; FTC XXXX ; within a 72 hrs. time frame hereafter service your response will hereby accepted under an Oath, as well as a Testimony ; In addition if you in fact should fail not to hereby respond withing a 72 hrs time frame as an affirmation, or as in fact a denial hereof the so stated cause or matter so stated herein this legal notice ; you as an official for a PLS Check Casher Store no. XXXX will hereby this legal notice as a civil claim considered as a refusal and therefrom any and all pleadings as a claim ( s ) submitted by service will hereby denied ; and unacceptable pleading ( s ) as claim ( s ) ; therefrom sir-mam further litigation process ; hereto this legal notice will hereby commence ; thereafter a 72 hrs time frame after service of this legal civil notice ; for the so stated cause or matter herein this legal notice ; also sir-mam you must service all of your claim ( s ) ; hereto this legal civil notice as pleading hereto myself a XXXX XXXX XXXX email address XXXX XXXX ;
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| 09/21/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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Web |
Servicemember |
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On XX/XX/2019, between the hours of XXXX & XXXX XXXX. I tried to withdraw XXXX from an ATM at XXXX XXXX. The ATM provided me with the option to accept or decline the XXXX charge for this transactrion and I accepted the charge. The ATM then informed me that " this transaction can not be processed ''. The screen then went back to the screen that is used to start a transaction and I left, believing the transaction had not gone through.
Several days later I looked at my on line balance for my prepaid card and saw that {$410.00} had been taken out of my account but I had not received it. I have attached a copy of the letter I submitted to the people who issued my card.
I went to XXXX XXXX and they said that they could not do anything for me that my bank would have to submit a regulation e complaint. I explained to them that the money was taken from my account and they know they did not give me the money because they require a signature and thumb print when they give you the money and they did not have this information from me because I did not get the money. The manager of the cashier departmentt explained to me that they will not give me my money unless my bank files the regulation e dispute, because they don't know that they got the money. I asked who processed their electronic transactions and they gave me this information : XXXX, phone # XXXX. I called these people and they told me to call my bank and tell them to file a regulation e dispute.
I called my card customer service, XXXX, and they told me this was not a regulation e dispute and that I needed to contact XXXX XXXX. I explained that I had talked to XXXX XXXX and they said to file a regulation e dispute. My bank said they would not file a regulation E dispute.
I went back to XXXX XXXX and tried again to get them to give me my money but they refused and said they would not do anything without a regulation e dispute from my bank.
I called my bank again and they said they would not file a regulation e dispute. I asked them what I was supposed to do then and asked to speak with a supervisor and asked the supervisor what I was supposed to do. The supervisor said they would file non-regulation e dispute. I then asked how I would know they had done this and she told me to call the next day and they would have a claim # for me.
I called the next day and got the claim # and was told I needed to send in a written letter with the information of what had happened. I faxed this letter to them on XX/XX/2019 at XXXX XXXX. I faxed it through one of the XXXX Stores so I have a receipt showing they received the fax. To date, I have not heard anything from them.
I am filing this claim against XXXX XXXX and their electronic filing service XXXX, as well as my card company, PLS I believe XXXX XXXX is the one who owes my the money and should reimburse me because it was their ATM that said the transaction could not be completed but the transaction went through anyway. However, they say the transaction never should have been taken out of my account and my bank should have just set the money aside until I presented to the XXXX XXXX cashier to collect my money, and then they should have taken the money out of my account.
I am disgusted with the level of ethics that both companies are displaying. My bank refuses to credit the money back to my account because they say it is not a regulation e dispute. If t is not a regulation 3 dispute they do not have to put the money back into my account while they look in to it, which they say could take 90 days.
So now it has been over 30 days since this transaction occurred and I still don't have my money and may not see it for another 60 days, if I am lucky. This amount is not even a drop in the bucket to either one of these companies, but to me, it is all I have, literally.
XXXX XXXX wasn't even concerned with whether or not I got the money, because if they didn't get a regulation e dispute they were keeping the money. When I informed them they could easily look up the transaction on their ATM or via XXXX and see that they got the money and then check their records to see if they gave me the money, they said no. Unless they got the regulation e dispute they were keeping the money. My card co., PLS was only concerned with how the dispute would be filed because they didn't want to credit my account the XXXX that I am owed. I had to ask them what I could do to get them to tell me they could file a non regulation e dispute, but could not even tell the difference between the two filings except to say they did not have to credit my account. Both of these companies should not be allowed to have access to peoples money if they can't be ethically responsible enough to correct mistakes they make.
I can't believe that it takes anywhere near 60-90 days to figure out what happened. Neither one of these companies were even concerned me getting my XXXX. For XXXX XXXX
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| 10/31/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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To : XXXX From : XXXX XXXX Date : XX/XX/2020 Subject : Dispute - Loss of Funds Due To Fraud To Who It May Concern : Someone withdrew my funds of {$1100.00}, next they closed my debit card a/c # ending in XXXX and opened up a new account in my name with a card ending in XXXX.
I received this message on my mobile phone from XXXX on Monday, XX/XX/2020, at XXXX XXXX that {$1100.00} was withdrawn from your card ending in XXXX. Your XXXX card ending in XXXX has a balance of {$0.00}.
This message was sent to me at XXXX XXXX in the morning and I did not hear the signal to let me know that money was taken from my account.
I reported this on Monday morning XX/XX/2020, at XXXX, that someone withdrew {$1100.00} from my account # ending in XXXX. At XXXX, I made a second call and spoke to someone in the dispute center. I was told on two occasions that XXXX would send me an online dispute form. To date, I have not received this online dispute form.
I am looking forward to XXXX to resolve this matter expeditiously.
For XXXX Sincerely, XXXX XXXX -- XXXX XXXX -- -- -- -- -- -- -- -- -- -- -- Second Dispute letter : XX/XX/2020 To : PLS - XXXX From : XXXX XXXX Card # : ending in XXXX To Whom It May Concern : I am writing this letter to XXXX who is owned by PLS. This is my second dispute claim to you to claim {$1100.00} withdrawn from my account ending in XXXX early Monday morning on XX/XX/2020 at exactly XXXX XXXX My telephone alerts me on every transaction being made. However, I was asleep and did not hear the ring. On Monday morning at XXXX XXXX. I contacted XXXX customer service and they told me to call the Dispute Department. I called the Dispute Department and explained what had happen with my XXXX XXXX. Your Dispute Department told me to complete a dispute form that they would send via email. I never received it. I called the Dispute Department again to request a second dispute form, again they said they would email it. It never showed up in my email. I called again to find out why I was not getting the dispute form in my email. Someone in the Dispute Department told me the best way to get a response was to fax the information in to the department. Then I faxed in my dispute letter to fax number XXXX [ to XXXX - offshore ] giving all the details I had about the transaction. The ony facts I had was what was stated above. Your XXXX Dispute Department did not call me at all. As a customer I do not have any information on why they allowed someone in the early morning hour to withdraw this large amount of cash from my XXXX -PLS card. I do not know what PLS store this money was drawn from. Adding on, I called XXXX-PLS and requested a new card. To date, I have not received the card.
I called your Dispute Department again on XX/XX/2020, and they again told my XXXX XXXX, XXXX,, Illinois XXXX was not on file and that is why I am not getting my denial letter. I do not understand why XXXX-PLS will not enter the correct information on file.
Finally, XXXX is saying to me - as a customer your money is not secure and XXXX Dispute Department will not do anything about recovering my stolen funds Sincerely, XXXX XXXX -- -- -- -- -- - As of XX/XX/2020, I did receive a determination letter stating no error occurred on my account. I will take a snapshot an send it.
XXXX! Visa XXXX XXXX With our XXXX! Visa XXXX XXXX, you get convenience and security.
Safe & Secure An XXXX! Visa XXXX XXXX is safer than carrying around cash.
*Fees apply to your purchase and use of the XXXX! Visa XXXX XXXX. See Cardholder Agreement at XXXX for terms and details, including conditions and your obligations related to unauthorized transactions. Card issuance is subject to identity verification. The XXXX! Visa XXXX XXXX is issued by XXXX XXXX XXXX pursuant to a license from Visa U.S.A. Inc. and can be used everywhere Visa debit cards are accepted. The XXXX XXXX ; Member.
All trademarks and service marks are the property of their respective owners.
XXXX XXXX XXXX, XXXX XXXX.
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| 01/03/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Problem using a debit or ATM card
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Web |
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PLEASE HELP ME!!!! I dont know where else to turn. this bank has no overhead or oversight! I tried to contact the state that regulates them and to no avail, its as if they cant find the right bank or division.
here is what happened. Been a nightmare every since. i literally wake up like im in a bad dream. minutes into XX/XX/2019, literally after midnight XX/XX/XXXX, minutes after a XXXX countdown, i got a text from the bank as i sign up for text alerts for deposits/withdrawals, anything that hit the account i see it. immediately. in this text, im alerted {$170.00} was withdrawn from my account. it also listed the merchant as, XXXX. i was not online on my smartphone shopping at this time. bc i have an online profile w XXXX, and saved cards like that of an online wallet, i went there and sure enough, it pulled for a stay at a hotel XXXX celebration. since i had not ordered that, and clearly not there but elsewhere XXXX, i thought well hey, this must be some error and ill just notify XXXX this must be some error, to please refund that monies. bc it is literally minutes after the XXXX countdown and i was engaged in other activities, i couldnt call them, but i chose to still notify them as immediate due to the large number, {$170.00}, via chat or online communication option available via XXXX. three days later, when i usually wouldve seen a return by that time, i contacted XXXX again bc my monies werent back, then noticed i was in a real serious problem. they had no direct number to call, i was getting nowhere w the support via chat and they were all foreigners, even the last option they had to receive a call back in one hour, foreigners. They told me to dispute this w the bank. everybody i talked to and told of this being some error. so, when i did call the bank, the bank made this a travesty. they said bc i have an online wallet w XXXX, i authorized this. they advised they would not even provide a provisional.
i was in a severe accident just a few months later, XX/XX/XXXX, XXXX but was still working to get my money back. i was in the hospital 3 months straight, and even still suffer serious injuries. even still, i never was to have this money gone and the bank wont work w me and XXXX has no corporate or american offices, so im still fighting for my money back.
i told the bank, no, i did not authorize this payment and i received no product and the merchant, despite me telling them immediately, that must be some error, they just kept my monies and i STILL want that returned! i dont know where else to turn.
heres background to what i think happened. i had a broken screen that day and it was wildly intermittent. while it was this, the other aspect is earlier that day i was browsing XXXX, as any person may do. i looked at deals, saw totals w discount, as window shopping, like, virtual window shopping, scrolling thru just wastimg time. i did receive a deposit that evening so XXXX seems to keep trying to charge you even when you are no longer browsing? i told everybody this, as it is the truth, but the bank insisted to me i authorized this charge as if they wont listen to me, they only listening to my smartphone bc the smartphone say i want that ... .. they take the smartphone word over the customers?! ... ... if this is what online orders have come too, we are in a world of trouble bc they no longer need human input on what ppl actually intend. anybody can make a company then ignore the live human details and go off the smartphone purported interest. i called XXXX right away. the bank a few days later when the refund didnt appear. i did not want nor authorize what was purchased, didnt attend, anything ... but PLS swears i did bc it was supposedly a smartphone purchase. everyone ignored me.
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| 03/07/2016 |
Yes |
- Other financial service
- Money order
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- Lost or stolen money order
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Web |
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I purchased a money order for a total of {$1700.00}, {$1000.00} was a payment received from XXXX XXXX and the {$700.00} was given to the cashier to buy the money order. I have my receipts that the cashier provided me along with my license but I do not have the money order. I do not know if the cashier gave it to me because I do not remember seeing it. I am a banker and a teller supervisor for the early part of my 20 year career and It would have been second nature for me to check the money order for accuracy. I left the store went to XXXX XXXX and went home. I realized after lunch i did not have the money order, I called the store and they stated they gave it to me and they can not place a stop payment on the money order for 30 days. My husband and I went to XXXX XXXX and checked the house again with no luck. We went back to the store to request the cashier to review the paperwork she stapled together and please check the copier. She would not check the paperwork and would only repeatedly tell me she gave it to me. I can not say that she did not but I know I can say I do not remember seeing the bright green money order. I have all receipts from everywhere I went that day and the only missing item is the money order. I requested the manager and she stated when she had time they would review the video. I left my contact information and requested a call once they reviewed that day. I did not hear back so I went back to store and the manager stated she would view the video, after 15 minutes the manager said the cashier slid the Money order to me. I requested a still picture showing the money order and she would not provide nor would she allow me to view the video. I requested a stop payment and she stated that because it is not filled out it would be 90 days before they will do anything. I asked why they would not stop payment and she did not answer, I would have never requested a money order if I would have known it would be treated just like losing cash. I have checked the website and everything in the store and can not find anywhere that it warns customers about the risk a money order is if lost. The only information I have found is the fact that money orders are free unless you want the remitter and payee to be filled out for you- the fee is XXXX which I would have gladly paid a quarter for this to be done for me. I requested them to check to see if it had cashed and she stated it has not. I asked what would happen if someone tried to cash it at one of their locations, she stated it would be cashed. I asked if there is anything they can do to prevent this from happening and she stated she would send and email out. I have my receipts for the transactions so I was trying to find out who pays the money orders ( XXXX-XXXX ) etc..I did not get an answer. I have filed an online report with the police dept. they will only request the video if they conduct a full investigation into a theft of finances, I can not say this is theft until it is cashed. The only way they store stated I can view the video is if I call the police up there. The only way they will come view the video is if there is a theft. I just want a stop on the money order and to find out what the actual time is to do a stop and reissue. I reported this within hours of realizing it was missing and now it is out there waiting for someone to cash it. I would also like to see the video of the document being handed to me by the cashier- I remember the receipt but not the money order.
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| 07/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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Web |
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On XX/XX/2021, I cancelled a contract ( see attachment 1 ) for step repair with XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX ), and stopped payment on a check to XXXX XXXX XXXX XXXX XXXX XXXX. I had signed the contract on XX/XX/2021, at my residence and handed over the check for {$3700.00} to XXXX XXXX XXXX XXXX I cancelled this contract and stopped payment on the check to due the following : 1 ) I had very little time to review this contract prior to signing 2 ) On XX/XX/XXXX, I recieved a call from PLS Financial Services, asking me questions about my payment to XXXX XXXX XXXX XXXX and asking me whether I planned to stop payment on the check. I became suspicious and stated that I did not plan to cancel but did not want to give up my right to cancel the check. I have made payments to contractors in the past and have never been contacted by a third party like PLS Services and asked questions such as these. This was a red flag for me.
3 ) I noticed a clear pattern of bad business practices that included unprofessional behavior, exhibiting anger, frustration by the contractor, and adding terms at last minute to the contract which I had not agreed to orally, and even objected to during our conversation.
Therefore, on XX/XX/XXXX, I let XXXX XXXX XXXX XXXX know over the phone that I would be cancelling the contract and stopping payment on the check on XX/XX/XXXX. To document cancellation, I emailed ( see attachment 2 ) and texted ( see attachments 3 and 4 ) XXXX XXXX XXXX XXXX immediately after that phone call letting him know that I was cancelling the contract. I stopped payment on the check a few minutes after I sent the email and text.
On XX/XX/2021, a representative from PLS Financial Services ( from phone # XXXX ) called me regarding stop payment on a check I had written for payee XXXX XXXX XXXX XXXX XXXX XXXX ( see attachment 5 ). They claimed I owed PLS Financial Services money because I had cancelled the check to XXXX XXXX XXXX XXXX XXXX XXXX. The representative claimed that I would be responsible for returning this money, threatened me stating that I should hire legal representation, and stated that they would be reporting me to collection agencies. Please note the check was addressed to XXXX XXXX XXXX XXXX XXXX XXXX, and not PLS Financial services. In addition, I have no business or agreements with PLS Financial services, nor was I aware that they were going to be involved in this transaction when I wrote the check to XXXX XXXX XXXX XXXX XXXX XXXX.
As noted above, XXXX XXXX XXXX XXXX had sufficient notification that the contract was cancelled and payment stopped. Since the time that I cancelled the contract and payment on XX/XX/XXXX, no work has been performed by XXXX XXXX XXXX XXXX XXXX XXXX, at my residence as per the cancelled contract ( see attachments 6 and 7 ). Therefore, the money that XXXX XXXX XXXX XXXX got from PLS Financial Services was not used on this job. As per PLS Financial Services COMMERCIAL CHECK CASHING APPLICATION XXXX XXXX XXXX XXXX XXXX, is responsible for all returned Checks, plus a dishonored check charge ( See attachment 8, page 4 ).
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| 07/09/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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- Problem with customer service
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Web |
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On XX/XX/2020, I received a check from my employer in the amount of {$1000.00}. I used my bank mobile app to deposit the check. I wasn't sure if the mobile deposit when through properly, so I contacted my bank ( XX/XX/2020 ) through their online chat and spoke to a representative. I asked was their a check in the amount of {$1000.00} pending. I was informed that there wasn't one pending. After I got the information, I decided to cash the check at a local PLS check cashing place instead of using the mobile app again. Later that day, the check that I was told wasn't pending, actually was, and deposited in my account. Now I have cashed the same check twice. I contacted my bank immediately and told them the situation, and I was informed the check that was deposited will be returned within 2-3 business days. 2-3 Business days pass and the mobile check was never returned. Friday ( XX/XX/2020 ), I called my bank back, told them the situation again, and I was informed the check should be returned in a few days.Then on Monday ( XX/XX/XXXX ) I get a call from PLS, the check cashing place I went to cash the check at, and was informed that I need to return the cash because the check " had been returned unpaid ''. I told them I would return the cash. I contacted my bank and informed them that I would be returning the physical cash to the check cashing place and no longer needed them to return the mobile deposit. I was told, since I'm returning the cash, no further action will be taken on my account and I don't have to worry about the money being taken out. Later that day, at XXXX XXXX, I returned the cash to PLS bank. Then later that same day, my bank took the money out my account as well, after telling me they wouldn't. Now I'm completely out of my check. I was informed by my bank, I need to get in contact with my payroll at my job to get a replacement check. I was informed by payroll that I can not receive a new check until the funds are returned to them, and on their end, the funds state " Paid ''. After two weeks of discussing it with my payroll and XXXX, we discovered that PLS Check Cashing Services processed the check and were paid. I contacted them this morning and told a representative from PLS the situation and I was informed they never received the money from XXXX, so they can't send the money to me, until they receive the payment from XXXX. But XXXX is stating the money was already paid out to PLS.
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| 11/07/2015 |
Yes |
- Prepaid card
- General purpose card
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Web |
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I purchased this card with My Drivers license for my daughter so she could use it for her XXXX XXXX account, I loaded the card with {$17.00} initially and then {$45.00} 3 days later so she could charge {$32.00} on the card. Upon entering the prepaid card on the XXXX website the card was charged {$32.00} it deducted from the funds available on the card but XXXX said she still needed to pay the balance confused I contacted PLS customer service number apparently there was a " HOLD '' placed on the card for {$32.00} it took 7 business days for that hold to drop off, I had to pay {$32.00} with my personal major credit card for my daughter when the entire purpose of me buying her this prepaid card was so that she could shop online and with her XXXX account without me having to use my Major Credit card. I spoke to supervisors and XXXX csr reps and none of them could explain to me why I had to wait 7 business days to get my {$32.00} back on the card for my daughter. XXXX rep even advised me the card was never activated, I activated the card personally and I know that is not true, anyway we waited the timeframe to get the money back on the card and it still was not available by the date XXXX at Midnight as promised I had to call AGAIN to have it manually added back to her card. I think this card is a fraudulent prepaid card and should be investigated I even contacted the PLS on XXXX XXXX in XXXX IN where I purchased the card demanded a Store Manager contact me, I never received a return call. These people are taking money from consumers for a prepaid card that does not actually work. I am so grateful that I stopped the Direct deposit of {$400.00} that I was going to put on it for my daughter every month for her allowance. It took us one week to get {$32.00} off the card there was no way I was going to risk putting more funds on this card.
My child also tried to use the card on XXXX, XXXX and XXXX to buy some pink tights and the card declined each time for {$6.00} when she had {$55.00} on the card.
I believe there is something shady about this company and it needs looking into to protect other consumers so they will not have to go through all that me and my daughter went to through to try and use their prepaid card. It does not work and it is a low budget company with poor customer service and poor management.
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| 12/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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- Confusing or missing disclosures
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Web |
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XX/XX/XXXX at approximately XXXX XXXX I went to PLS check in cashing to cash my {$5200.00} backpay check and the supervisor held my check for over an hour asking me why did the government give me this check for XXXX after I cash the check with them for XXXX and I let him know that this is my backpay From my XXXX which Ive been diagnosed with XXXX so he told me to show him proof of the government sending this check to me which was kind of odd because he didnt ask me this when I cashed the {$600.00} check a week before so I asked him why do I have to show proof And he said why would they send you a check for XXXX a week ago and now theyre sending you a check for over XXXX I felt that to be odd too because that is my personal business so he told me that the only way that they would cash the check is if I can show proof that the government sent me the check or show paperwork of my dependents on why Im getting this check so I pulled up my Social Security account and showed him that Social Security sent me this check for the amount thats on the check he looked at it made a phone call took my check to the back and came back and said that his bank is denying me from cashing the check which was crazy because its a government check. This is what PLS do they cash government checks so at this time Im feeling that hes discriminating me and thinking that the check is fraud so I asked them to give me the corporate number so I can complain about the situation which I did and I told corporate that I was going to try another PLS and round the way so I went to a different PLS to cash the check The PLS clerk at this location was finna cash the check until the supervisor came behind her and took the check and said hold on And took my check to the back again and said that they were calling the bank but she didnt. She called her district manager so the district manager gets on the phone with me and asked me, why are they giving me a check for XXXX once again I let her know that this is a check from backpay from Social Security. She said OK the lady walked to the back they come back up to me and told me that the bank would not cash my check and Im trying to find out why other than that Im taking this as XXXX profiling by banking or discrimination, so can you guys please help me out with the situation?
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| 05/04/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Problem with customer service
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Web |
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My wife purchased two money orders from the PLS XXXX XXXX, California location on XX/XX/2021 at XXXX. Both money orders were purchased with cash, in the amount of {$1000.00} each. These particular money orders were different than the ones we were use to receiving from this specific PLS location. It appears PLS has eliminated their association with XXXX XXXX in terms of processing money orders and instead have taken to processing the money orders directly as a business.
One of the {$1000.00} money orders was mailed to our landlords in XXXX XXXX for our XXXX rent ( XXXX ). The other money order, we currently still have in our possession ( see attachment ). Our landlords have made mentioned that they have not received our XXXX rent payment ( which was the money order that was purchased from PLS in XXXX XXXX XXXX.
I called PLS of XXXX XXXX and was informed in order to receive a refund/reimbursement, we needed the receipt and stub of the money order. I did give the PLS agent the money order number, which she did a trace on and it has shown as NOT cashed of yet. We have the receipt of purchase, showing the money order numbers, but we can not find the money order stub for the one that has been lost/stolen in the mail.
On XX/XX/XXXX, I submitted an online notification through PLS ' web site at XXXX, with the above stated information, but that web submission seems to have fallen on deaf ears with PLS.
When the money orders were purchased, my wife was not informed that she needed to keep anything in particular in order to receive a refund, in case of a lost or stolen money order. My wife however, has kept the receipt as proof of the transaction. It has been frustrating, embarrassing, and difficult that our XXXX rent has not been paid to our landlords. But, it has been even more frustrating that PLS is not being accommodating for our lost money order DESPITE the fact that the money order has NOT been cashed. On XX/XX/XXXX, XXXX XXXX operator ID # XXXX XXXX reached out from PLS and informed me that PLS would NOT refund the money, despite the receipt I had, BUT, I could put a stop on the money order from being cashed.
So now, PLS is holding our money, despite me verifying that I have a receipt for it!
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| 07/12/2015 |
Yes |
- Consumer Loan
- Installment loan
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- Problems when you are unable to pay
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Web |
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I applied for car title loan in XX/XX/XXXX, recently my car broke down and could afford to repair it and pay my monthly care payment I had previously paid it off in XXXX also paid off XXXX other title loans at this same location faithfully and on time. My car broke down XX/XX/XXXX my payments were due by XXXX of every month I explained I could not afford the care payments no more and would like to do a volunteer repo to what they told me is would be towed and auction off and what ever balance I had I wold make payments after they sold the vehicle since they refused to pick up the car by XXXX they extended my payout date till XX/XX/XXXX again I ask them to repo it without getting further late fees the refused the car was sitting there for a month I called pls on XX/XX/XXXX XXXX they told me they gp pick it up on XX/XX/XXXX they had me take the bus to where the car was so the manger can see it I told him it was n't working he said they will come pick it up tonight and repo will collect the keys no one came out On XX/XX/XXXX at XX/XX/XXXX I called the car still there I ask if they can please come pick it up no one return my call I am disable and pushing my self to keep going out there and seeing if the car was there the city might have taken it for abandment I repeatedly told them the care still there if they can pick it up I called pls on XX/XX/XXXX at XX/XX/XXXX told them please can they pick up the vehicle the city might tow it away then XX/XX/XXXX I finally did n't see the car they picked up the vehicle I longer saw the car I ask what the status was they never got back to me I called ON XX/XX/XXXX at XXXX I ask what 's the status on the car no ones called to pick up the keys and no letter confirming of it being towed or auctioned they told me a manger will be calling me back no ones called me back or voice message it going on for 3 almost three months since their pro longer this process and very stressful I just came out of the hospital on XX/XX/XXXX I tried to get of hold of them about the status and what my balance is or give me back my title and make payments
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| 05/14/2015 |
Yes |
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- Charged fees or interest I didn't expect
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Web |
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I currently have XXXX {$300.00} payday loans from XXXX different storefronts in my neighborhood : PLS, XXXX XXXX, XXXX XXXX XXXX and XXXX XXXX. I also borrowed an installment loan in the amount of {$2600.00} from XXXX XXXX in XX/XX/XXXX. I am drowning in debt and I ca n't handle it anymore. I need some relief. This is very stressful and expensive.
I first started using payday loans about 6 or 7 years ago. My current situation of using multiple payday loans every two weeks started XX/XX/XXXX. My roommate moved out and I had to figure out how to cover all of my housing expenses on my own. At this point, I 've been churning XXXX payday loans every two weeks for over two years, and I 've paid an estimated {$10000.00} in fees, at least. To make matters worse, I 've been paying {$140.00} every two weeks on a XXXX XXXX installment loan, and I 've already paid {$2200.00} between XX/XX/XXXX and XX/XX/XXXX. But my total balance as of XXXX XXXX is still {$2600.00}! How is this even possible?
On top of my outstanding payday and installment loans, I have a car note from my credit union that I pay {$320.00} a month on, plus {$180.00} in insurance. Plus, my rent is {$1100.00} every month. After taxes, I only bring home about {$1800.00} a month. So this is really hurting me and I 've reached my breaking point. I 'm really struggling to figure out a way to get out of all this expensive, cyclical debt. I do n't want to default on the loans, but at this point I 'm not seeing another alternative. I recently received XXXX utility disconnection notices from my gas, water and light companies. To make matters worse, I 'm also facing being laid off from work in the next few months.
I need help. I do not have the ability to repay all these loans. I recently found out that it 's against the law for lenders to extend multiple loans to a borrower with an outstanding loan. So legally I should n't have even been able to get XXXX payday loans plus an installment loan at once. Can the CFPB help me in any way?
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| 10/25/2023 |
No |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Problem making or receiving payments
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Web |
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PLS suggested to me to get one of their debit cards to hold my money on because it's safer I don't even think it was a day later I lost about {$3500.00} off of my card in about {$500.00} increments while i was sleeping when i noticed i called them stopped card and got a new one. They said no problem they would investigate it and refund the money. They investigated and never refunded the money. I asked them why and asked for a copy of my statement of all of the transactions I've never been able to access my online statement or their APP. But I didn't recognize any of the names on the statement. I filed a rebuild 5 times they finally claimed they just received my rebuttal after 5 times and now they are stating they need any supporting documentation whatever that means if it is a police statement they are talking about it's probably a little late for that seeing how it's been 2 months and they never said anything about needing any police statements then I'm not sure what it is they need. I'm a single father of a XXXX yo I just turned XXXX and this money that came up missing is a grant I received because I just found out I had got XXXX right around COVID I was trying to start a business to get myself off of social security because it doesn't pay well enough to survive. My statement PLS send me of all of the transactions are non legible starting on the day the money started coming up missing the names of the people who accessed the money names are double printed over so that I can't read who or what the charges or withdrawals are from. It almost looks as if it's an inside job. I only had the card 2 days before this happened. I've got all kinds of banking institutions and I've never had any instances happen like this. I'm running out of time on this rebuttal and seriously need help. I'm trying to reinvest this money so that I can take care of my child.
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| 02/07/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
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On Saturday XX/XX/XXXX, I did a bill pay at PLS CHECK CASHIERS on XXXX XXXX XXXX XXXX XXXX, Ma XXXX Of {$2700.00} and paid for a next day service Of {$2.00}. To XXXX XXXX XXXX for my Mortagage payment. On Wednesday XX/XX/XXXX, I checked my Mortagage account to see if it was updated with the payment and it wasnt.
So I then call the PLS phone number on the receipt and I was told to come in store with the receipt, which I did.
I spoke with the shift supervisor, she contacted PLS customer care, I spoke with the agent, the agent contacted My Mortagage company ( XXXX XXXX ) we were on a three way call trying to locate the transaction, however it was unsuccessful, the PLS agent was unable to track the funds, I was adviced to wait until XXXX for PLS to trace or locate the transaction as the funds were unable to be refunded to me until XXXX XXXX either receive the payment or reject the payment. I called the XXXX XXXX, payment was not received, I then called back PLS customer care, I filed complaint and was advice that someone will get in contact within 24hrs, which no one did so I called back and spoke with a PLS CustomerCare care manger explained to her the issue, ask if she could track the funds, and her reply was that shes unable to track or locate the funds. I asked her what must I do and she said she does not know. Its now XX/XX/XXXX and My Mortagage company still havent received this payment for XX/XX/XXXX. It is now reported to the credit bureau, which will affect the credit rating.
Please note that I have been making payment using this method since XX/XX/XXXX. Also the account number on PLS receipt is the correct Mortagage account.
Im just appalled that PLS was unable to track or locate the funds and seems nonchalant about the missing funds.
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| 07/19/2016 |
Yes |
- Consumer Loan
- Installment loan
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- Problems when you are unable to pay
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Web |
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Had issue repaying PLS {$2500.00} due to having income reduction during a torn meniscus and being off work. They took payment of XXXX from account then, I told them cant make any more payments for a while till back to work. They forward account to collections after missed the next payment. I tried to repay loan in smaller increments I made 2 payments of {$200.00} and then had issues with a rental car company, taking more than allowed, my bank gave me a provisional credit, during that time it caused a missed payment NSF with the loan company PLS. Then when I got back to work there was a wage assignment sent to my employer, unknowingly to me. They said it was sent but to my old address, so I never saw the assignment notice. So, a trusted friend said I should revoke the wage assignment and continue making payments, the supervisor there in XXXX XXXX XXXX XXXX, a XXXX XXXX, said they stopped the wage assignment, but I needed to pay {$500.00} in 2 days, which I could n't do. Then after getting the run around on what was happening for several days, she informed my husband they had sent my account express to wage garnishment, the day I revoked the wage assignment, and that we did n't have the right to and could n't make payments on it anymore. This sounded really weird to me not to be able to make a payment on a account and just let it be garnished. I am not refusing payments toward the debt just looking for something reasonable. To try and make payments of {$500.00} monthly towards a debt that started at {$2500.00} and now is at {$2800.00} and we have paid {$900.00} towards it, WE COULD NOT afford that!! It would cause extreme hardship to our already tough situation.
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| 05/19/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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Web |
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I've always had problems with this particular PLS location downtown XXXX. Through my relationship for years with them they have always given me bad attitude problems and bad customer service. Repeatedly they have malfunctioned my accounts and my debit cards with them. So the district manager that just started working here about the most recent incident, as I usually have complained in the past and they won't do nothing. When I called her cell phone or she called me she told me that she would fix the most recent issue. She told me to go back down there in person so that the issue can be fixed but I didn't show up because of personal crisis. When I did not show up she told that store do not deal with me anymore because this is what they told me when I finally came in person. I then text messaged and told her that they didn't want me in the store no more and they refused to cash my check. They also were talking about me like a dog. I also spoke to her on the phone she was mean and hung up in my face and started forwarding my phone call now she doesn't want to talk to me. I went back into the store on 3rd shift and it was a XXXX XXXX XXXX girl in her XXXX XXXXXXXX working there by herself, she told me to give her my check and she put my check into the machine, then she told me I'm blocking your profile here and I just snuck and put Fraud on your check so get out and don't come back. I didn't believe her and went to XXXX to cash my check, and XXXX gave me a printout that shows that this girl placed fraud on my check. I contacted the fraud line and no one works there, it's just an automated machine so at this point I'm in a bind.
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| 05/08/2015 |
Yes |
- Prepaid card
- ID prepaid card
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Web |
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On XXXX XXXX, 2015 I placed money on my prepaid debt card to make a final payment to a pawn shop. This final payment was made to receive my merchandise on the same day. It was so unfortunate the company was given my card to make the final payment of {$190.00} and then I was told that I did not have the money on my card to make the payment. THIS WAS a lie! I had all documents to prove the amount I actually had on my account. The company argued with me that they never got paid my funds. Although I was able to show proof with my documents from my accounts. To this day XXXX XXXX, 2015 this situation has not been resolved. The PLS company district manager has been notified, and is aware of this situation as well as the XXXX Bank that processes prepaid transactions.
The corporate office of the XXXX XXXX XXXX XXXX has been notified in their accounting department. The company has been in touch with me and they are stating to me their bank Never Received my payment. XXXX way conversations have been made with the district manager of PLS in the XXXX area, and the XXXX XXXX XXXX XXXX in XXXX XXXX is trying to get the money put back on my prepaid card, so I can receive my merchandise that belongs to me.
The district manager at XXXX promised on XXXX XXXX, 2015 at XXXX pm it would take XXXX hours for their team to do the investigation. I have not heard from this woman nor her investigation team. I have gotten the run around from XXXX parties. I have tried reporting to the police department, only to be told that this is a civil matter. Please notify me on what I should do next in this bizarre situation. I want what is due me XXXX.
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| 06/18/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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- Problem when making payments
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Web |
Servicemember |
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I went into the location located on XXXX XXXX XXXX and {$1100.00} was stolen from me by PLS store manager XXXX XXXX located at the XXXX XXXX XXXX XXXX store. She refused to reverse the transaction. My bill due was for the amount of {$190.00}. She charged my card for that amount then charged it again for {$1100.00} ( which was the majority of my entire check ) I have hardly any money now she also claimed that nothing would be done about it until Monday. Which is devastating since it took her only a couple seconds to steal from me. and no one from her department has tried to reach out to me or assist me in refunding me my money she stole. The store manager also claimed that this was done in error but my intuition is telling me she has a history double charging people 's cards. If this was done in error, how come PLS refuses to refund me my money back. This took place XX/XX/2018 around XXXX XXXX central standard time. I will be filing a police report .All I want is my {$1100.00} back that was stolen from me. The {$1100.00} was the majority of my scheduled paycheck that I receive every two weeks from my job. I have little to no money since Friday XX/XX/XXXX and I have bills that are due and small mouths to feed and an ill mother that I support I did not authorize that transaction. I don't understand why PLS won't give me back my money. I paid my bill on time which again ; was only in the amount of XXXX. And they still snatched money from my account that I did not authorize. I also will be reporting PLS to the Federal Trade Commission for poor and fraudulent business practices. PLEASE NEVER GET A LOAN FROM THESE THIEVES.
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| 04/17/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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Web |
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On XX/XX/20 I purchased a money order for {$990.00} to pay my rent for the month of XXXX. In early XXXX, I learned that the money order was fraudulently cashed because my management company informed me that they never received my XXXX rent. I immediately went to the check cashing place where I purchased the money order, to request the status of said money order and a copy to prove to my management company that a money order was purchased to pay for my XXXX Rent Statement. Upon receiving a copy of the money order i immediately noticed that the original payee information that was written by me, was clearly altered because I made a copy of the original money order before mailing it out. After learning of the fraud, I brought it to the attention of XXXX, the store manager, who at first shrugged it off and stated that my management company probably altered it. I filled out and notarized an affidavit as instructed by XXXX and mailed it out to the address that she provided. A few weeks later, XXXX calls me stating that my affidavit was not received and i had to complete the entire process again including re- notarizing a new affidavit. Its important to note that XXXX asked me to leave my home in the middle of a pandemic ( COVID-19 ) to complete a process that I had already done almost 3 weeks prior. I demanded that this situation be escalated to the regional manager because the store manager was clearly incompetent. Its been over three weeks since I was told that I would receive a follow up call from the regional manager and nothing has been resolved.
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| 11/03/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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XXXX XXXX of 2022 I called into XXXX to cancel my card because there were charges on my card that I did not authorize, So today XXXX XXXX of 2022 I went in and got a new card and disputed the charges, Today is XXXX XXXX, 2022 Same day as I got the new card and my payroll check was put in my account there were three separate charges to a place called XXXX which drained my account. I called in as soon as it happened and a account specialist told me to wait until the payment processed to make a dispute? This is the second time this account has been charged fraudulently. When I looked up XXXX Today online it said it was fraud and a scam warning. So now I have absolutely no money and I have children I need to take care of please tell me how this can happen within just a few days and on a card I just got today. And there is no way they can decline the charges its wrong. XXXX XXXX XXXX! A {$93.00} purchase occurred at XXXX. Available Balance is : {$480.00}. REPLY STOP TO OPT OUT. XXXX A {$150.00} purchase occurred at XXXX. Available Balance is : {$330.00}. REPLY STOP TO OPT OUTXXXX! A {$170.00} purchase occurred at XXXX. Available Balance is : {$150.00}. REPLY STOP TO OPT OUTFriday XXXXXXXX XXXX XXXX! A {$55.00} purchase occurred at XXXX XXXX XXXX
vailable Balance is : {$97.00}. REPLY STOP TO OPT XXXX! A {$29.00} purchase occurred at XXXX XXXX.
Available Balance is : {$67.00}.
REPLY STOP TO OPT OUTFriday XXXXXXXX XXXX XXXX! A {$34.00} purchase occurred at XXXX. Available Balance is : {$32.00}. REPLY STOP TO OPT OUT
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| 05/16/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
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Web |
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I received the temporary XXXX card from a PLS location in XXXX somewhere on or around XX/XX/2021. Not even a week with the temporary card, I attempted to report my card ( my entire wallet ) stolen with PLS, but ( first ) the customer portal would never allow me to log on appropriately and every time I went physically to a PLS location in XXXX, I was told time and time again that I had to wait for the new card. Which wasn't being mailed to the address PLS has on file for me, but the new/permanent card would be mailed to the store location instead. It has been a year, I still have no card to replace the temporary one stolen, but the permanent card from XXXX card never came to my residence. Not one of the PLS representatives attempted to find any resolve with the situation I was dealing with and just tried to pass the job off to someone else or tell me I had to wait instead of finding a feasible resolution to the problem. Until this day I can not get in touch with any customer agents internally within PLS. I did file an official XXXX Police Report on this matter ). My entire wallet including the temporary card and info were of many things recently recovered within the contents of my things.
The following transactions are in question : XX/XX/2021 : {$5.00} fee XX/XX/2021 : XXXX XXXX {$47.00} XX/XX/2021 : Charge {$250.00} XX/XX/2021 : Charge {$5.00} XX/XX/2021 : Charge {$5.00} XX/XX/2021 : Withdrawal {$480.00} XX/XX/2021 : Deposit {$700.00} XX/XX/2021 : Deposit {$100.00}
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| 01/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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Web |
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On XX/XX/2022 I was at XXXX making a purchase for my household. After ringing my items I attempted to utilize my card three different times before I asked a store associate for help. She then attempted to help me four more times before I had to call the company itself. During this phone call I was told that I had to use the credit option instead of debt because of the fact that I did not have the additional funds to utilize the debt option. I also asked to speak with a supervisor and was provided with none as I was told it was only one working. I did not know nor was I told when I received the card that there were additional hidden fees. According to 15 U.S.C.1631 ( 3 ) ( C ) I was to be told about all fees before I was even presented with the card in which I was not. 15 U.S.C.1631 ( 3 ) ( B ) ( 2 ) ( C ) also states that only one fee per month may be charged. I have been charged several fees this month for using the money I supplied to this card for my endeavours. This situation was very embarrassing and when I told the customer service rep I and the store associate had tried the credit option and it still declined she proceeded to tell me I did not like she was in the store with me because the system said that I had not tried. This was humiliating making this call as I stood with tears running down my face because I was attempting to purchase food for my family and I without knowing about the additional fees. This is the XXXX pre paid card provided by the company.
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| 08/03/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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- Problem when making payments
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Web |
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I took out two installment loans on XX/XX/XXXX totaling XXXX XXXX dollars each at PLS XXXX XXXX XXXX XXXX, IL.XXXX location. On a couple of occasions, I've been making my loan payments on time and when there we're times I could not make a payment, I would call XXXX or XXXX and make arrangements to pay on a different day. I check my bank account on XX/XX/XXXX and XXXX claimed that XXXX put my check through. XXXX lies because this is the second time she did this and wanted to put it off on XXXX. I told her I wanted to speak to XXXX and XXXX said XXXX wasn't there. This is the second time XXXX put my check through, when she knows I always come into the store and pay. XXXX was very rude and incompetent of telling me how much she submitted the check for. I had an upcoming payment for XXXX XXXX, XXXX for the minimum amount for {$37.00} and XXXX submitted the check for the full amount of {$230.00}, I didn't request her to do that and I was only one payment behind and I was going into the store on XXXX XXXX, XXXX to make my minimum payment and XXXX was aware of that. XXXX and XXXX are very shady, especially when this is the second time they did not inform me that they we're processing my check and they are doing it purposely especially they couldn't inform me as a customer. After my loans are paid off, I will NEVER use PLS or refer anyone to them ever again. I would rather be down to my last, then to borrow a loan from them.
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| 07/10/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Getting a credit card
- Problem getting a working replacement card
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Web |
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I called and reordered a lost prepaid date on XX/XX/2017 in which I was told there was no option for expedited delivery and the card would be here in 7-10 business days. I called to make sure the card was ordered as promised. On several occasions, I called and kept getting the run-a-round and was denied a supervisor every single time. My girlfriend tried to ask on behalf as well.. Everytime we were put on hold for a couple minutes and were always told a supervisor was not available and we could n't hold for one. We were told we would have to wait for a call back, which we are still waiting for to this day. Today is the 10th business day and the card is STILL NOT HERE!!!!! There was misinformation on when the card was ordered, if it could be expedited and what was actually considered a business day. When the representatives were unable to answer the questions or provide someone of authority, they would say they had to disconnect the call leaving us helpless with nothing else to do. They do not listen to the customers and most concerned with taking the next call rather than helping the customer who they have on the phone at that current moment. WE need a call back from someone as they are basically stealing his money at this point and we ca n't get anyone on the phone to get his money back if they are n't going to send the card. He has not been able to work due to this and they are costing him money.
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| 04/22/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
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Web |
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I've been in contact with PLS check cashing bank since XX/XX/ the first month I received a refund on my month of XXXX statement called in to ask questions on exactly how what steps I need to take to receive my refund in a timely manner. Upon being told that it would take seven days to appear on my balance I continued to decide to use the prepaid card not thinking I would be told I was going to be receiving my refund to being told I wouldnt be receiving my refund. I kept in contact for more then a year and it's been hard to let go I've been patient I've been persistent and managed to do all the work with the proof and rebuttals dispute for longer then two years now. I'm now being told I didn't fill out paperwork correctly and it's past the amount of time I had to dispute for my refund. Leaving me drained of my money I'm still willing to recover with your help. I'm XXXX and I have never been treated with so much agressiveness and bitter customer service from any company in my life. Just to spend more time giving all my documents in a properly manner and be rejected has took em it's toll on me. I have recordings emails mailed letters in my records. The total amount has even been changed and I still would've taken it instead of getting nothing in return. It's very upsetting that I used the card even after this issue had occured and they kept me on phone for hours hanging up on me after three hours of waiting.
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| 08/20/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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Web |
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This is regarding the transaction that I made today with PLS Check Cashers at XXXX XXXX XXXX, XXXX, IL, XXXX. I went there to purchase XXXX of XXXX car sticker. I explained to the Cashier that I moved from XXXX to XXXX recently. I presented to her various documents such as utility bills, USPS change of address notice, Mortgage Statement. She informed me that she needed a document from me to support that I transferred to XXXX. I presented to her the documents. She stated that, " this is not what I needed.I need a document that of a Lease of the new address. '' I informed her that I do not have the Lease since I bought the property and not renting it.
The cashier insisted that I pay a late fee of {$60.00} for a XXXX of XXXX sticker. The reason that she charged me with additional {$60.00} late fee because I can not present a document that I moved to XXXX. I asked her that would it not sufficient that the change of address Notice date on USPS in XX/XX/XXXX?
I think collection of late fee is not justifiable since I brought and presented to the Cashier all documents needed to prove that I transfer to XXXX. This is a form of unfair consumer charging in an unscrupulous way.
I was charged for a XXXX XXXX Sticker for a total of {$160.00}. The car sticker is only good for 6 months ( XX/XX/XXXX ). I was charged of an additional fee of {$5.00} ( which it was not explained to me what this fee for ).
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| 12/12/2017 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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Web |
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COMPLAINT DETAIL XXXX XXXX XXXX.
On XXXX XXXX, XXXX I purchased a money order, for cash, from PLS Check cashers at XXXX XXXX XXXX, XXXX XXXX, NY XXXX. The money order was for {$500.00} and was payable to XXXX, my landlord, for my monthly rent.
I mailed the money order to XXXX at XXXX, XXXX XXXX # XXXX, XXXX NJ XXXX. XXXX informed me that they did not receive the money order and after PLS researched for me I was given a copy of the money order which had been fraudulently altered to be payable to XXXX XXXX, to the order of XXXX XXXX XXXX. I do not know either XXXX XXXX or XXXX XXXX.
On XXXX/XXXX/XXXX I completed an Affidavit of Alteration and was told by XXXX, Store XXXX at XXXX XXXX XXXX XXXX, XXXX, NY XXXX that it would take 6 months to research my problem. I also filed a police report.
After 6 months I was told the research would take a year but I still received no information. I consulted with XXXX XXXX XXXX who also called PLS and were told that the research would take 18 months and no further information was available. XXXX XXXX XXXX wrote on my behalf to PLS and to XXXX XXXX, XXXX XXXX, Illinois the issuers of the money order but no further information has been received.
It is now 21 months since I filed my Affidavit of Alteration. I believe I should receive repayment of {$500.00} or an explanation as to why that is not possible.
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| 12/13/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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- Problem with customer service
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|
Web |
Servicemember |
|
On XX/XX/2019 an incident report was made.
On XX/XX/2019 a dispute form was faxed ( receipt ) to PLS Dispute Department. ( Fax receipt & phone verification was ok ).
On XX/XX/2019 a Pls Dispute associate confirmed that a provisional credit was to be issued no later than XX/XX/2019 and not by XX/XX/2019 as stated in PLS computer ; the associate also noticed that the system stated to have received the Dispute form on XX/XX/2019 and not the actual date of XX/XX/2019.
On XX/XX/2019 I checked the card and the credit had not been issued.
On XX/XX/2019 @ XXXX XXXX, I spoke with Pls associate/ Dispute Supervisor XXXX ( ID # XXXX ) who informed me that the provisional credit would be issued on or before XX/XX/2019. Not in the 10 business days from the date of XX/XX/2019. Ms XXXX also stated that there was not any phone number she could give me to call and make a complaint about such discrepancies.
I informed Ms XXXX that per FDIC & Attorney General regulation ( s ), laws and guidelines ; that there was definitely supposed to be a form of contact for customers to report financial institutions. Ms XXXX informed me that PLS had none.
Basically it seems PLS financial institutions are operating outside of governing laws without regards unto otherwise.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Tx XXXX
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| 11/02/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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- Struggling to pay your loan
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Web |
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I took a loan out at PLS to send my daughter to college I was current with my payments up until the last month I missed two payments I tried to explain to XXXX XXXX XXXX I did n't have the funds due to my other unexpected bill for my car. I told them I can come in the store and make a missed payment they told me they do n't accepted partial payments. I asked the lady to work with me on my payments she said a manager will call me because they put my check I wrote them when I got the loan through to the bank. I stated do n't put that check through I will come to the store and make payments. XXXX caged this check on XXXX/XXXX/XXXX putting my account over XXXX dollars in the negative. I told them I did n't have the funds can they return it and I will setup payments they declined the lady in collection told me my account was paid and closed. A few days later I received a call from XXXX XXXX XXXX saying I have a balance of XXXX dollars with them I told her you guys just deposited a check for XXXX In my account I do n't owe you anything she stated this is interest from when we tried to deposit the check earlier in XXXX. Today I received a call from my HR dept stating this loan store sent an intent to assign wages for the full amount today. They already received their money and trying to get extra.
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| 07/28/2016 |
Yes |
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Web |
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I started a payday loan with PLS Cash Loan Store XXXX, Texas on XXXX. PLS later changed the terms on me and stopped doing loans in the State of Texas.Pls forced me to make payments to their internal Collection Department. I have been told by the manager if you set a payment plan and make payments then we will return your personal check, which is kept as a collateral. I have made several payments ; but this company would not keep their words and changed agreements on me. They are XXXX mailing me by holding my Higher Amount check that was written for the total amount of loan taken out. PLS Store in XXXX, Texas will not void my check and they refused to return my personal check which has wrong higher amount than what I owe them. PLS Store district manager XXXX XXXX lied and PLS sold my account to Third Party Collection agency. I had never skipped a payment while I started this account. They have changed the terms and shut down everything started to demand money upfront. so after several payments I Stopped payment to make sure my Check with be returned to me and not cashed in with that high amount written on it which I do n't owe them at all. CHECK NUMBER XXXX XXXX bank Texas written for XXXX. After making several payments they still wont return my check. This is a consumer Fraud period.
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| 01/03/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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i use a debit card from PLS check cashing. if i use credit, i am not charged a dee. if i use debit, wwhich they advise is used by entering your debit pin number, i am charged a fee. because i know this, i limit use of debit, and have merchants run it as credit.
whaats happening now that ive noticed, is when i use XXXX/XXXX for transportation, i get the charge for the ride, then, there is an increase of that charge. i called the bank, PLS, and reminded them the contract states by entering your pin number, you subject yourself to a pin debit charge, not by using credit. creddit is when u dont enter your pin number. i am not entering my pin number when using XXXX/XXXX services, but they are charging me as if i am. once i caught this and told the bank, not only are they unwilling to credit me ALL those extra fees since im not entering my pin number, to maintain the expectations of the contract, but they are telling me to expect that when using XXXX/XXXX, no other company i am aware of so far. so they jusst changed the contract to me, and that ability to avoid debit fees by not entering your pin, applies everywhere except XXXX/XXXX, then i guess whoever else they decide at anytime? this doesnt seem as true, clear, concise or legitimate.
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| 08/10/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
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- Lost or stolen money order
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Web |
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I purchased a {$850.00} money order from PLS on the XXXX of XX/XX/2023 around XXXX.
When I got home, I couldn't find the money order but I found the receipt and change given to me, I went back immediately because they are close to me.
I lodged my complaints and I was asked to pay {$15.00} for money order stop payment/refund request form which I did, and they made photo copies the form, my ID, receipts of the money order and refund request form.
They requested for the money order stub which obviously I could not present because the money order was missing.
The money order number was on the receipt and they were able to check and verified that the money was not cashed ( which I think was good news. ) PLS still refused to refund me except I produce the stub.
I begged and appealed to them to temper justice with Mercy but all to no avail.
That money was for my XXXX rent and well wishers actually contributed the money to me because I have been home for a while due to XXXX XXXX XXXX.
All these explanations fell on PLS deaf ears.
I am struggling to make ends meet and to loose {$850.00} at this time is disheartening. Please sirs/Mas, I rely on you for a quick recovery.
Thank you.
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| 11/01/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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- Problem with customer service
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|
Web |
Older American, Servicemember |
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On the date of XX/XX/2019 at XXXX XXXX at PLS Check Check Cashers located at XXXX XXXX XXXX. XXXX TX XXXX XXXX purchased a {$110.00} money order receipt # XXXX, a postage stamp, and an envelope for the price of {$110.00}. I paid CSR XXXX the cashier with two {$100.00} bills. I was given {$02.00} change which was handed to her from a cashier to her right and when I asked where my other {$80.00} change she stated that I had only given her {$120.00} and I protested that claim and was told that they would count the cashier drawer to her left and it was an even balance and the the cash drawer in front of me and the cashier at the window where I was waited on was never counted. They then phoned the District Manager to view the camera of the transaction and there was no answer. The District Manager supposedly returned the call and viewed the camera and stated that I paid {$120.00}. I am a XXXX year old XXXX XXXX and live on a fixed monthly income of SSDI check. I however am aware of how much money use to pay for any service as I have full control of my faculties. I believe I was taken advantage of and deserve fair treatment. I have no problem with my information being used.
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| 08/03/2016 |
Yes |
- Prepaid card
- Government benefit payment card
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- Unauthorized transactions/trans. issues
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Web |
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Re PLS prepaid card, and atm use.
I used my card at ATM. Requested {$130.00}. I was ok with the {$4.00} charge ATM cost, and {$2.00} charge for ATM transactions with PLS debit card use. I accepted and pressed proceed, then, The ATM machine dispensed only {$80.00}, but proceeded to charge the {$4.00} and bank cost of {$2.00}.
I called the XXXX XXXX, as I was told they own the machine, and was told since I do n't have an account she ca n't refund and to call my card bank. I called my card bank, PLS, and was told they ca n't do anything.
I am being charged twice, for XXXX requested total. ATM should not charge you if they ca n't dispense the total amount. The card issuing bank should have a process to protect us consumers. I 'm stuck with paying about {$16.00}, to receive XXXX requested total of {$130.00}. My cost should 've remained the roughly {$8.00} not be surprised to roughly {$16.00} due to failure of an ATM.
I want a refund of the PLS cost of {$2.00} plus {$4.00} ATM cost, just to do the additional transaction in order receive the difference in total I requested of up to {$130.00}. Why should I be stuck paying twice for my XXXX request?
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| 06/04/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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- Problem with customer service
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Web |
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XXXX XXXX ( XXXX ) called me on XX/XX/XXXX to advertise for XXXX XXXX XXXX football. Later that day, I submitted a check for {$250.00} to the " XXXX XXXX '' person who came to the door. A short period later, I researched XXXX XXXXXXXX & discovered they have a grade of " F '' from the XXXX website. On XX/XX/XXXX, I texted the above phone number to cancel the order. On XX/XX/XXXX, I emailed XXXX : " I canceled the order. Thanks for your understanding ''. This counts as my official cancellation that is on the 3rd day from the order. On XX/XX/XXXX, I texted to the phone number above about the situation, & that person was very argumentative, disrespectful, & the person called me " terrible ''. On XX/XX/XXXX, I left a voicemail with the person from the above email indicating not to print anything and that the order is canceled. On XX/XX/XXXX, XXXX calls me indicating that my check was returned ( I already did the stop payment ), & now they told me they are sending me to " collections '' & are insisting I pay " {$280.00} ''. I canceled the order ; they need to cancel the check & stop trying to get money from me!
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| 11/09/2016 |
Yes |
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- Applied for loan/did not receive money
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Web |
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I paid my title loan payment to PLS on XX/XX/2016 on XX/XX/2016 I wanted to upgrade my loan and I was informed that they are no longer doing loans and will close ALL the Loan Stores across the country effective XX/XX/2016.
They have never contacted Consumers who have payday or title loans to explain how we are going to make our payments and they withheld the information concerning the closures when we made our most recent payment. When were they going to tell me or others that will be affected? All payments will be handled over the phone - out of state. Are they required to notify the State of Wisconsin or Consumers of a major change to the way the accounts are being administered? I went to the PLS website and there is no info or any notices about the changes and closures that have been issued or listed. It looks like business as usual but they have known for over 2 weeks. When were they going make an announcement? This is not the way business is supposed to be done and not the way consumers should be treated who are doing active business with the company.
Please look into this issue for us.
thank-you
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| 01/09/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
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Web |
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I had a vehicle title loan in XXXX with PLS on XXXX XXXX in XXXX Wisconsin. The title loan was paid off and the title was handed to me in person. I then went to the XXXX and received a clear title with the paperwork PLS provided. 2 years later I received a threatening phone call from " XXXX XXXX XXXX, XXXX '' stating I owed on a installment loan which I never had, A PLS employee at the store where the a ledge loan was taken out told me the prior employees took out loans in other peoples names and keep the money. The store was closed since this happened and my credit has been destroyed. I have asked for copies of the paperwork and PLS refused. Today ( XXXX/XXXX/XXXX ) I spoke with XXXX at the corporate office ( XXXX ) XXXX, they do admit they had a problem and would look in to it for me. This is a XXXX, I myself am a XXXX in the XXXX. Please give me a hand clearing my name and credit, I should also be provide compensation for the financial damages to me. I look forward to working with you.
Thank You XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXXXXX
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| 09/08/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Cashing a check
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|
Web |
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Employee inside of the PLS check cashing location on XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA ; decided to wrongly label my paycheck of {$4000.00} from XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX Pay to myself XXXX XXXX XXXX XXXX XXXX XXXXXXXX. Date XX/XX/XXXX. The day before on Sunday I got to the place and was told to wait until the next business day. They took a copy of my paycheck and drivers license and stated to return the next day to cash the check that they will call me to come up there to finish the check cashing process. On XX/XX/XXXX Monday I returned to the the PLS between XXXX - XXXX and tried cashing my check. After handing my check to the female that stated she looks like me my driver license that why she in there to stole my paycheck. Unlawfully withhold hold my paycheck stating once I left with my paycheck, she will be cashing it and keeping my money. She fused to cash my paycheck and hand it back to me. Stating Im the companys payroll employee of my company. The police was called to receive my paycheck back.
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| 07/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
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Web |
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Good afternoon, I bought a money order to pay my mortgage on XX/XX/2022 ; it was for {$650.00}.
Mortgage company shared that they never got it.
I went back to the money order business and they were able to trace the money order. It had been stolen out of the post office mailbox and altered.
I have a copy of my original ; they furnished me with a copy of the altered money order. The altered money order was deposited, bank account info is right on the back of the copy of the cashed money order.
My money order was made out to XXXX XXXXXXXX XXXX ; the altered to XXXX XXXX.
The money order store has noted, " Money order was payable to XXXX XXXXXXXX XXXX but it was altered and cashed by XXXX XXXX. '' I had been visiting the money order store over XXXX a year now and am being told that " it's being investigated. '' I would like my {$650.00} back. All the information bank number, account number, etc. is evident with the copies.
I'm not clear on the delay with the investigation.
Thank you, XXXX XXXX
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| 11/27/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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Web |
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On XX/XX/XXXX, I bought a money order from PLS Check Cashers of New York, Inc. Money Order XXXX for ( XXXX {$1400.00} ) to pay my rent and It was stolen. When I returned to the store to claim my money back because it was forged, and the information on the money order was altered from XXXX XXXX XXXX to XXXX XXXX. I was told to get an affidavit, which I did on XX/XX/XXXX, and waited the XXXX months I was told the investigation takes. XXXX months later, I was told the documents expired and needed a new affidavit again ; I provided them with a new affidavit on XX/XX/XXXX and a notarized letter explaining what had occurred with the money order.
At this point, I do not know how to recover the money I lost thanks to their negligence. I am pleading for your support because I need the money right now, and my working hours have been cut to almost 20 hours a week.
I have called the TV show XXXXXXXX XXXX XXXXXXXX for support, and they have told me to come to you guys for more support.
Please help
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| 07/08/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
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|
Web |
Older American |
|
On XX/XX/2016 we had purchased a money order in the amount of {$1200.00} from PLS Check cashing service for our rent.On XX/XX/2016 we found out our landlord never received our money order and went to PLS only to find out the money order had been stolen from the mailbox. We made a police report and were advised to wait for the investigation that we would get our money back soon. Till this day I have yet to receive my money, I have made several phone calls to both PLS and XXXX XXXX which is bank the checks are drawn from but everyone just gives me the run around and transfer me to manager after manager with no resolution. This is absolutely absurd! PLS tells us they have to wait for XXXX XXXX to respond and give us the money, when we call XXXX XXXX they tell us they are waiting to hear back from PLS. At this point I believe this was probably an inside job and the thief is being protected.
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| 01/01/2023 |
Yes |
- Vehicle loan or lease
- Loan
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- Incorrect information on your report
- Personal information incorrect
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Web |
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The car dealership XXXX XXXX is located in XXXX Texas off XXXX XXXX and XXXX XXXX XXXX. This dealership has the old loan for a voluntary repo XXXX XXXX XXXX.
They refused to remove the year 2020 temporary dealer license plate and allowed the new buyer to use the vehicle and use the tolls resulting in me getting the 3rd notice of non-payment when I haven't received a 1st or 2nd notice of non-payment.
I am no longer in possession of this vehicle since 2020. I voluntarily gave back this vehicle because XXXX XXXX refused to send me any of the receipts of payments made on the loan agreement.
I had issues with them not answering my calls or returning my calls regarding the issue with this invalid temporary paper license plate. I feel this is wrong and I need your help to stop further toll bills and to prevent these kind of business practices in the future Thank you,
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| 05/30/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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Web |
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I tried to cash my check and was told since you always complain we won't help you and we will etch on your check and do something to it if you come back. I came on a different shift and a XXXX girl was there by herself, she told me I just deleted your check out of every pls and bank and sent it to a fraud agency because we don't want you here. I tired to go to XXXX and they said that she had deleted my check it falsely accused me of fraud. I called the fraud hotline and they said that the original fraud reporting pls had to remove the fraud off of my check and give me my cash. I also called the manager and she said that I have to file a court case against the girl who illegally scammed my check and to my face she was 1 of 3 girls who told me not to come back and that the district manager told them not to deal with me because I tell on them and complain.
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| 03/27/2015 |
Yes |
- Debt collection
- Payday loan
|
- Communication tactics
- Called after sent written cease of comm
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Web |
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I initially sent a cease and desisit request to XXXX and at this point am unsure if they received it. Received a call today for XXXX and called back and a XXXX XXXX picked up. Wanted to know why I was callling I advised her to advise them to cease and desist. XXXX XXXX then transferred me to XXXX. XXXX verified last XXXX of my social security number and I then asked me why I was calling. I advised her that I wanted to them to cease and desist any calls to me. XXXX then stated that they could only cease and desist if they were calling my POE ( place of employment ). She inquired on whether I was filing bankruptcy, I told her " no '' as I previously informed them that I was filing XXXX XXXX. I am tired of dealing with this company. Clearly the afent is unaware of a cease and desist as she asked me what I meant. Their collection tactics are tacky.
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| 01/16/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
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Web |
Servicemember |
|
On XX/XX/19 I was going to cash a check but was told to come back at XXXX so that the manager could call up the company to verify check. The check was from a legitament life insurance company. So I came back at XXXX. The manager took check could not get through to company but cashed it anyway. I had to checks one for {$100.00} and was charged {$5.00}. The other check was for {$70.00} and I was charged {$3.00}. Due to the fact that I was in a hardship and needed every penny I called up the corporate office in XXXX, Ill and spoke to a customer service representative and was informed that the fee is {$3.00} for {$300.00} or less. I then called the corporate office to file a complaint and spoke to a customer care representative and she informed me that it will take 3 business days for a manager or leader to get back with me.
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| 08/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
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Web |
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On XX/XX/2020, at XXXX XXXX I went to PLS Check Cashers located on XXXX XXXX XXXX, TX XXXX to cash my check for {$2900.00}. After a fee ( XXXX ), my total cashback was {$2800.00}. The teller counted it and gave it to me. Once I got home I counted the money and noticed that I was only given {$1900.00}. I went back to ask the teller to count and she refused to count her drawer to see if she balanced. I asked to see the video surveillance and was also denied access. The teller told me to come back once her shift ended. I came back at XXXX XXXX. And was told that she balanced and they had checked the video and everything balance out. This can't be since I am missing XXXX dollars. I filed a police report at their recommendation but nothing has been done. I can not be out XXXX, especially without any help from them.
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| 01/25/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
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I purchased a 2 money orders amounting to {$4100.00} from PLS CHECK CASHERS XX/XX/XXXX WITHIN 20 MINS OF PURCHASE I RETURNED TO THE LOCATION PAYED ADDITIONAL {$30.00} TO STOP PAYMENT TO THE MONEY ORDERS THE LOCATION MANAGER MADE A ERROR WHILE SUBMITTING THE STOP PAYMENT AND PLACED A HOLD INSTEAD OF THE STOP PAYMENT AS REQUESTED WHICH THE HOLD WAS THEN LIFTED 7 DAYS LATER WITHOUT MY KNOWLEDGE AND ALLOWED THE MONEY ORDERS TO STILL BE CASHED WITHOUT MY CONSENT I WAS TOLD I WOULD RECEIVE MY REFUND WITHIN 30 DAYS VIA MAIL ITS NOW 5 MONTHS LATER AND PLS CHECK CASHERS HAS NOT RETURNED MY FUNDS NOR HAS GIVEN ME ANY OTHER OPTIONS TO RECOVER MY FUNDS THEY WONT COMMUNICATE RETURN EMAILS CALLS I WOULD LIKE ASSISTANCE RECOVERING MY FUNDS MY FAMILY IS FACING A FINANCIAL HARDSHIP AND CURRENTLY IN THE STAGE OF BEING XXXX
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| 06/02/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
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Hello During XXXX, I obtained a money order in the amount of {$500.00}, there was not a fee to obtain the money order. I subsequently lost the receipt that comes with the money order and inadvertently made the order out to the wrong person. I tried to correct that error by drawing a line through the payee portion and write in the correct payee. I was told that because of this, the order was not any good. I then tried to return the order for a new one or get my money back. I was told that because I did not have the receipt I could not get my money back. I still have the money order in my possession and would just like to get my money back minus the stop payment fee or get a new order in the same amount.
Thank you
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| 02/23/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
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Web |
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I have a check cashing license and have asked for the verified information to be check and got message saying the number was not found for the company of PLS there are other operation that should be register with the number, the message came back on XXXX XXXX message came back from the operation of Ohio Department of Commerce Division of Financial Institutions XXXX XXXX XXXX XXXX XXXX XXXX
XXXX XXXX XXXX XXXX XXXX XXXX XXXX that the number wasn't found, I sent another detail of the company I was looking for of PLS check cashing address XXXX XXXX XXXX XXXX XXXX XXXX XXXX I notice the number and it looked like the one that was issued.
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 03/15/2017 |
Yes |
- Consumer Loan
- Installment loan
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- Managing the loan or lease
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Web |
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I got my car back on XX/XX/2017 and my car has been in the shop multiple time with in the last 3 month for the same thing and the issue have not been fix no one has offered me a ride back and forth to work I lost a job because of this car situation and now my car is back in the shop for the same issue and more as of today will mark its XXXX or XXXX time being towed for the same reason. My care is over heating and my transmission is slipping. I called to say asking for all paper work showing proof that these thing were fixed on my car I have put a total of XXXX down and this car and nothing but problems just at the point that I want get my money back and take my business elsewhere.
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| 01/16/2017 |
Yes |
- Consumer Loan
- Vehicle loan
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- Managing the loan or lease
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Web |
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I took out a Title loan with PLS of wisconsin last year and still have payments due, and a contract with them before i can get my title back. I went to make a payment this past week only to find out that all PLS stores in wisconsin are closed. I received no notification of them closing their doors in wisconsin and when i called the number they left, i kept getting transferred and put on hold for a good 30 min, and received no information that could help me. I do n't know what to do. Im trying to get my financial life in order so i can move forward with my life, and this is one of the biggest road blocks i have had to deal with.
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| 02/19/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
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Web |
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A payday loan was given to a ex-contractor based on a voided check the contractor provided to the pay day lender, PLS Check Cashers. When they discovered the loan was given on a voided check they sent a collections letter to us. We immediately sent a dispute letter via certified mail and was received by them. However they continue to attempt to collect the debt via phone calls and letters. They have verified the receipt of the dispute letter ( XXXX XXXX verified this on XX/XX/2020 at XXXX XXXX P.S.T. ) but have not responded to it and continue to illegally continue collections efforts.
|
| 09/08/2016 |
Yes |
- Prepaid card
- General purpose card
|
- Unauthorized transactions/trans. issues
|
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Web |
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I put {$100.00} on PLS XXXX prepaid card back in XXXX XXXX for services with XXXX. I was n't able to get the services, and XXXX refunded my money back to my card, but PLS will not release my money back to me after XXXX informed them that I did n't get their services. I, and XXXX, have repeatedly called PLS XXXX department to inquire about why they wo n't release my money and they have been doing nothing but lying about when my money will be released ( XXXX XXXX, XXXX, and now the XXXX ) are giving me the runaround. I ca n't get a supervisor on the line, I ca n't get my money.
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| 01/28/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Charged fees or interest you didn't expect
|
|
Web |
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I been receiving letters & mail to my job for this loan that was send to collection since XX/XX/2020 i believe there's nothing much to say since it was send to my credit report without being & when i apply for this loan i was also told it wouldn't expired until XX/XX/2020 & it was send to collection before the due day? i was told to make 2 payments an month of {$59.00}, the information i was told was not current, after sending it to collection i still receive mail & calls from this loan company PLS trying to do take payments from my paystubs.
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| 07/20/2016 |
Yes |
- Debt collection
- Payday loan
|
- Communication tactics
- Threatened to take legal action
|
|
Web |
|
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Did not tell me his name. Stated everything was being recorded and would be used against me. Told me if I filed for bankruptcy they would take me to court. Asked to verify the last XXXX of my social security number. Would talk over me as i tried to recall the debt. Would not let me think over the loan. Demanded I pay right now to keep me out of court. When I asked him if he could resend a letter verifying the debt, he told me " the company would not spent one more cent on me. ". Kept talking over me and arguing with me. I hung up the call.
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| 03/07/2017 |
Yes |
- Debt collection
- Payday loan
|
- Communication tactics
- Called outside of 8am-9pm
|
|
Web |
|
|
I received a call on XXXX at 6:40 am I advised them it was before 8 am the caller got rude and hung up on me. They called again today at 7:30 I asked when the payday loan took place and also advised they were breaking the fcc rules. he would not tell me the name of the company and hung up on me. I called back and spoke to XXXX. I asked the name of the company he said it very quickly. I asked him to repeat it and he said I already told you and wanted to know the purpose of my call. He then proceeded to hang up on me.
|
| 04/26/2015 |
Yes |
- Consumer Loan
- Installment loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
In XXXX of 2014 I took out an auto installment loan at PLS. I have been making biweekly payments ever since. Within the last XXXX6 months new management and employees have come in and it seems that they do not note properly in their notes while doing collection calls. The phone calls are not only to myself, but my references as well. I am being contacted about XXXX5 times a day and am also left XXXX voicemails from the employees. I have communicated my issue three times now and nothing has been done.
|
| 02/21/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
I bought a money order on XX/XX/2023 for the amount of XXXX it was for my rent I mailed it at the post office in XXXX ny I bought the money order at PLS store my landlord contacted me about not receiving my rent. I go to pls they say the money order was cashed by someone they gave me a receipt of the transaction but the receiver was changed on the money order. The endorsement still have my signature. Should PLS refund my money back to me so I can pay my rent?
|
| 10/12/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
Money order in the sum of {$1000.00} dated XX/XX/2016, mailed in the XXXX ( New York ) found to be stolen and cashed at the XXXXXXXX XXXX of XXXX with no legible sender and recipient.
All efforts to have it refunded proved futile and looks XXXX XXXX XXXX XXXX XXXX of the XXXX XXXX on XXXX XXXX XXXX, XXXX NY XXXX with the contact XXXX XXXX XXXX not capable of refunding the money for onward payment to the XXXX XXXX XXXX XXXX , XXXX XXXX XXXX , XXXX NY XXXX.
|
| 06/09/2023 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Web |
|
|
So on XX/XX/XXXX there was three transactions that happened in my account at PLS Expectations prepaid debit card one for {$49.00} and two transactions for a {$19.00}. I was able to get back one transaction of XXXX and one from XXXX but the third transaction of the {$19.00} I still have not got back yet and I've been going back and forth for my debit card company to get back this money for the past 2 months it shouldn't take 2 months to get {$19.00} back
|
| 09/26/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Confusing or missing disclosures
|
|
Web |
Servicemember |
|
I am contacting the store about check for services rate on transaction history and will pay fees, I had got message from company on transaction history and want to get the, accounts involved for money gram that was sent pls, I have gotten a company response and it has knowledge of this on it records, STATUS Company responded on XX/XX/2023, STATUS Submitted to the CFPB on XX/XX/2023 and could get help with matter.
Thanks, XXXX XXXX
|
| 04/11/2017 |
Yes |
- Debt collection
- Payday loan
|
- Improper contact or sharing of info
- Contacted employer after asked not to
|
|
Web |
|
|
PLS Loan company contacted me through my employer by calling my work phone, which is n't allowed at my job and attempted to scared me by saying they have me on record stating I refuse to pay my debts when I clearly said " at this moment I will not be paying off that loan '' The operator was extremely hostile and demanded money or they would take further action, but did not explain what that meant.
|
| 12/28/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
False advertising. At pls @ XXXX XXXX XXXX XXXX tx XXXX have signage saying free money orders. But found a loophole thru which they estimated that my rent money order would cost my @ least {$30.00} usd ( easally non split shift days pay ) yet could still b XXXX free Probably went a total of 8 places to buy a Money order for my rent & had a lota other stuff 2 do that day
|
| 08/17/2017 |
Yes |
- Debt collection
- Other debt
|
- Threatened to contact someone or share information improperly
- Contacted your employer
|
|
Web |
|
|
My bank stated that the mobile deposit didn't come through on the check. So., I took the check to PLS to cash. Well the bank somehow reported that they had cashed the check and they didn't. I informed them that I was disputing this with the bank and needed time to do that. They inturn sent a letter to my job, which caused them to think I was stealing and they fired me.
|
| 05/13/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Struggling to pay your loan
|
|
Web |
Servicemember |
|
I have taken a loan out with PLS located on XXXX XXXX in XXXX XXXX XXXX Corporate office in XXXX, IL My Loan payments are XXXX bi-weekly I can no longer afford my mortgage.
I want the to acknowledge my revocation of the wage assignment i signed with them I have another loan out with XXXX Both loans are taking me over the 22.5 % of my gross income
|
| 10/13/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
Servicemember |
|
I was in XXXX when someone gained access to my account. I am a XXXX XXXX veteran XXXX and my direct deposit was going to PLS checking cashing via xpectations card. I was in XXXX for 8 months and each month my money was withdrew. When i got out and discovered this i complained and made a dispute. Xpectations dispute team said the see no error.
|
| 04/29/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Confusing or missing disclosures
|
|
Web |
|
|
Dispute a error transaction for a payment made on my account the problem occurred on XX/XX/2022 Service provided required documentation to resolve the transaction and obtain the amount being disputed I'd appreciate if someone could please help me with this account error as soon as possible
|
| 02/09/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
I cash a check in PLS and 10 days later they said the check was false so when i cashed they charge me XXXX dolars i return the whole amount off the check but they took my XXXX dollars. The check was from a scam company i want to know how i can get my XXXX back from PLS
|
| 09/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Confusing or missing disclosures
|
|
Web |
|
|
Visited PLS to cash a check. The customer service representative made several phone calls to managers while I was in the store. They cashed the check and then a few days later collections called and said it was returned.
|
| 02/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
I bought a money order to pay my rent that was lost. I had to cancel it. They told me that they will reimburse me for 30 to 45 days. More than two months have passed and I still have no response from the company.
|
| 10/04/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Here i.deposited money only on this card account of XXXX card, at pls checking and card was stolen and used with pin number on back was used and unauthorized transactions I didn't make. I deposited XXXX
|
| 10/09/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
XXXX unauthorized transactions were on my card XX/XX/XXXX. I have called everyday since then to dispute these charges. I even sent an email to the dispute team on my own. I just want my money back!
|
| 06/26/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Struggling to pay your loan
|
|
Web |
|
|
I lost my job now Im back working tried calling to work something out no response but they got it on my credit report when I been trying to pay them with a payment plan for 6 months Now
|
| 06/29/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Credit card company isn't resolving a dispute about a purchase on your statement
|
|
Web |
|
|
I had attempted to make a purchase and it still reflects these purchases and has not been refunded on account. These purchase add up to over {$1000.00}
|
| 05/10/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
From 2019 Until pls check cashing service used my idenity on loan marketing.
My idenity has been stolen and they should Compensate me for that.
|
| 05/30/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
Yesterday Saturday XX/XX/XXXX pls card they saying I withdraw money and I didnt even do it I dont see the transactions on my account
|
| 06/29/2015 |
Yes |
|
- Applied for loan/did not receive money
|
|
Web |
|
|
I 've apply for like XXXX loans just to help me out and not XXXX company load me money I have a job a banker at else do I need man
|
| 08/12/2015 |
Yes |
- Debt collection
- Payday loan
|
- Improper contact or sharing of info
- Contacted me after I asked not to
|
|
Web |
|
|
have asked to stop calling and bill me. Have asked to stop leaving voicemails, have asked to stop calling my references.
|
| 02/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My bag was stolen the day I received my card. Someone used my card without my authorization can I receive my money back
|
| 09/10/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
unauthorized transaction in the amount of XXXX dollars
|
| 11/15/2020 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
Hello, why can't I use my XXXX card online?
|
| 01/23/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 01/21/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 01/19/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 01/17/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Phone |
Older American |
|
|
| 12/29/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
|
|
Web |
Older American |
|
|
| 12/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
|
| 12/28/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 11/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 11/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
|
| 11/08/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Phone |
|
|
|
| 11/08/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order, traveler's check or cashier's check
|
- Lost or stolen money order
|
|
Postal mail |
Servicemember |
|
|
| 11/03/2023 |
Yes |
- Prepaid card
- Payroll card
|
|
|
Phone |
Older American |
|
|
| 10/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American |
|
|
| 10/11/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Late or other fees
|
|
Phone |
|
|
|
| 09/14/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Problem adding money
|
|
Web |
|
|
|
| 09/11/2023 |
Yes |
- Prepaid card
- General-purpose prepaid card
|
- Problem getting a card or closing an account
- Trouble getting, activating, or registering a card
|
|
Phone |
|
|
|
| 09/06/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Phone |
Older American |
|
|
| 08/03/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
|
| 06/01/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Web |
|
|
|
| 05/23/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 03/24/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Phone |
|
|
|
| 03/16/2023 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Web |
|
|
|
| 01/05/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 07/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Advertising
- Changes in terms from what was offered or advertised
|
|
Phone |
|
|
|
| 07/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
|
| 07/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 06/21/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Postal mail |
Older American |
|
|
| 05/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Phone |
Older American, Servicemember |
|
|
| 05/13/2022 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Postal mail |
Older American |
|
|
| 03/09/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Postal mail |
|
|
|
| 10/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
Older American |
|
|
| 09/18/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 06/04/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble using the card to pay a bill
|
|
Phone |
|
|
|
| 05/18/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 05/12/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Phone |
|
|
|
| 04/24/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
|
|
Web |
|
|
|
| 03/30/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Phone |
|
|
|
| 02/19/2021 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Trouble using the card
- Trouble getting information about the card
|
|
Phone |
|
|
|
| 11/02/2020 |
Yes |
- Credit card or prepaid card
- Government benefit card
|
|
|
Phone |
|
|
|
| 08/18/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Problem with customer service
|
|
Web |
|
|
|
| 05/01/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
- Problem with customer service
|
|
Phone |
Older American |
|
|
| 03/23/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Struggling to pay your loan
|
|
Web |
|
|
|
| 03/16/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Postal mail |
|
|
|
| 03/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 01/30/2020 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Phone |
Older American |
|
|
| 11/21/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Received a loan you didn't apply for
|
|
Phone |
Older American |
|
|
| 10/12/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 10/01/2019 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Struggling to pay your loan
|
|
Web |
|
|
|
| 05/07/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 01/24/2019 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
|
|
Web |
Older American |
|
|
| 09/13/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
|
|
|
| 08/08/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 06/26/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Can't contact lender or servicer
|
|
Web |
|
|
|
| 04/03/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Money order
|
- Lost or stolen money order
|
|
Web |
|
|
|
| 01/04/2018 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Card company isn't resolving a dispute about a purchase or transfer
|
|
Web |
|
|
|
| 01/04/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 11/27/2017 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
|
- Problem with a purchase or transfer
- Charged for a purchase or transfer you did not make with the card
|
|
Phone |
|
|
|
| 07/28/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/08/2017 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Web |
|
|
|
| 02/21/2017 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
|
| 11/22/2016 |
Yes |
- Debt collection
- Payday loan
|
- Disclosure verification of debt
- Not disclosed as an attempt to collect
|
|
Web |
|
|
|
| 10/01/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Web |
|
|
|
| 09/12/2016 |
Yes |
|
- Payment to acct not credited
|
|
Web |
|
|
|
| 08/30/2016 |
Yes |
|
- Charged fees or interest I didn't expect
|
|
Web |
|
|
|
| 07/06/2016 |
No |
- Other financial service
- Check cashing
|
|
|
Web |
Servicemember |
|
|
| 06/06/2016 |
Yes |
|
- Can't stop charges to bank account
|
|
Web |
|
|
|
| 05/17/2016 |
Yes |
- Money transfers
- Domestic (US) money transfer
|
|
|
Phone |
Older American |
|
|
| 04/22/2016 |
Yes |
- Debt collection
- Payday loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Phone |
Servicemember |
|
|
| 04/04/2016 |
Yes |
- Other financial service
- Check cashing
|
|
|
Phone |
|
|
|
| 03/23/2016 |
Yes |
- Debt collection
- I do not know
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Postal mail |
|
|
|
| 03/23/2016 |
Yes |
|
- Payment to acct not credited
|
|
Web |
|
|
|
| 03/03/2016 |
Yes |
|
|
|
Web |
|
|
|
| 12/24/2015 |
Yes |
|
|
|
Phone |
|
|
|
| 12/21/2015 |
Yes |
- Debt collection
- Payday loan
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Referral |
|
|
|
| 12/07/2015 |
Yes |
|
- Charged fees or interest I didn't expect
|
|
Web |
|
|
|
| 11/03/2015 |
Yes |
- Other financial service
- Check cashing
|
|
|
Postal mail |
|
|
|
| 09/17/2015 |
Yes |
- Debt collection
- Payday loan
|
- Communication tactics
- Frequent or repeated calls
|
|
Web |
|
|
|
| 09/09/2015 |
Yes |
- Debt collection
- Payday loan
|
- Cont'd attempts collect debt not owed
- Debt was paid
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|
Web |
|
|
|
| 06/30/2015 |
Yes |
|
- Lender repossessed or sold the vehicle
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|
Web |
|
|
|
| 04/07/2015 |
Yes |
- Prepaid card
- Government benefit payment card
|
- Advertising, marketing or disclosures
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Phone |
|
|
|
| 03/22/2015 |
Yes |
|
- Received a loan I didn't apply for
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Web |
|
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| 03/15/2015 |
Yes |
- Other financial service
- Check cashing
|
|
|
Web |
|
|
|
| 02/18/2015 |
Yes |
- Consumer Loan
- Installment loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
|
| 02/17/2015 |
Yes |
|
- Charged bank acct wrong day or amt
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|
Web |
|
|
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| 01/25/2015 |
Yes |
- Debt collection
- Payday loan
|
- Disclosure verification of debt
- Not disclosed as an attempt to collect
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|
Web |
|
|
|
| 01/23/2015 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
|
| 01/09/2015 |
Yes |
- Consumer Loan
- Installment loan
|
- Problems when you are unable to pay
|
|
Web |
|
|
|
| 12/09/2014 |
Yes |
|
- Payment to acct not credited
|
|
Web |
|
|
|
| 10/28/2014 |
Yes |
|
- Charged fees or interest I didn't expect
|
|
Web |
|
|
|
| 10/13/2014 |
Yes |
- Debt collection
- Payday loan
|
- Taking/threatening an illegal action
- Attempted to/Collected exempt funds
|
|
Web |
|
|
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| 10/11/2014 |
Yes |
|
|
|
Web |
|
|
|
| 09/26/2014 |
Yes |
|
|
|
Web |
Servicemember |
|
|
| 09/25/2014 |
Yes |
- Consumer Loan
- Vehicle loan
|
- Managing the loan or lease
|
|
Web |
|
|
|
| 09/25/2014 |
Yes |
|
- Charged fees or interest I didn't expect
|
|
Phone |
|
|
|
| 09/11/2014 |
Yes |
|
|
|
Web |
|
|
|
| 09/09/2014 |
Yes |
- Debt collection
- Payday loan
|
- Communication tactics
- Frequent or repeated calls
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|
Web |
|
|
|
| 05/08/2014 |
Yes |
- Debt collection
- Payday loan
|
- Improper contact or sharing of info
- Contacted employer after asked not to
|
|
Phone |
|
|
|
| 04/16/2014 |
Yes |
|
- False statements or representation
- Impersonated an attorney or official
|
|
Web |
|
|
|
| 04/14/2014 |
No |
- Debt collection
- Payday loan
|
- Taking/threatening an illegal action
- Threatened to sue on too old debt
|
|
Web |
|
|
|
| 02/25/2014 |
Yes |
|
- Charged fees or interest I didn't expect
|
|
Web |
|
|
|
| 02/04/2014 |
Yes |
- Debt collection
- Payday loan
|
- Improper contact or sharing of info
- Contacted employer after asked not to
|
|
Phone |
|
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