| 06/13/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
Servicemember |
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I recently paid off, after four years, a credit card consolidation debt resolution program. I entered this agreement with Pioneer Law Firm, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX ( phone number XXXX ).
My account has been paid in full. I was informed on XX/XX/XXXX, by XXXX, that I had a balance of {$2800.00} left in my account. XXXX told me, however, that I owed {$23000.00} on the account to XXXX XXXX XXXX, or their legal agent. So, I told her I wanted all drafts from my checking account stopped, the account closed, and a refund of the {$2800.00}.
A week later, on XX/XX/XXXX, I spoke to XXXX. He told me the money ( {$2800.00} ) would be deposited in my account between Wednesday and Friday ( XXXX XXXX ).
On XX/XX/XXXX, I was informed by XXXX that now there was only {$2600.00} in my account due to administrative fees. After more than an hour on hold, speaking to XXXX, then another hold, I wrote Pioneer an email explaining this situation. The last I was told was that another department had to handle the cancellation.
Subsequently, I have received only inconsequential emails from Pioneer and played phone tag with a man named XXXX XXXX, with no resolution in sight.
In short, after four long years, and over {$30000.00}, I have come to find out that Pioneer has only settled about {$20000.00} in debt. Our agreement was to settle over {$43000.00} in debt. Pioneer Law Firm did NOT uphold its end of the bargain. Therefore, I am lodging this complaint. I asked for a refund of what was left in my account, and I was told it was on its way. I was told that I still owe over {$23000.00} on this account. How could that possibly be?
Consequently, I want the {$2800.00} Pioneer Law Firm had in my account when I asked them to send me a refund. And, finally, I want the {$23000.00} taken off my credit report, which is what Pioneer Law firm was supposed to be doing the last four years, While I was paying them {$630.00} a month.
I mistakenly mailed this letter to XXXX, XXXX on XX/XX/XXXX. I will also mail and fax this information and the relevant documents to you.
Thank you for your kind attention.
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| 08/26/2021 |
Yes |
- Debt collection
- Credit card debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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In XXXX we enrolled in a Debt Consolidation Program, trying to pay our debts instead filling a bankruptcy. We signed a contract with Pioneer Law Firm, PC where they promised at least reduce a 35 % off the debts, we enrolled 8 accounts to be paid, after 4 years we finished with our payments and resulted that we just paid 3 out of 8 accounts, and now we are more than " welcome '' to pay the rest of them out of our pocket, and we already paid one of them out of the program ( XX/XX/XXXX - XXXX XXXXXXXX ). We received another collection letter that I sent it to them to start the negotiation ( and pay it out of our pocket XXXX but they said they are unable to help us because we already are out of the program ( since XX/XX/XXXX ) due the inactivity, that occurred because we are not making the payments through them anymore. ( Of course, this has an extra cost for the administration fees ). They included the Litigation Support Services in the contract and 3 of the accounts already filled summons against us. But they denied the service because they closed our program. We have pending 4 more accounts to be paid. We made 48 payments of {$990.00} as we agreed in our contract to negotiate 8 accounts with the total of {$74000.00} So far, we learned that you always could negotiate with a creditor without the " help '' of this companies, but what can we do now?
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| 05/03/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Confusing or misleading advertising or marketing
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Phone |
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| 03/09/2018 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Confusing or missing disclosures
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Web |
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| 10/23/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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| 08/10/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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- Problem with customer service
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Web |
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| 07/12/2017 |
No |
- Debt collection
- Credit card debt
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- False statements or representation
- Attempted to collect wrong amount
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Phone |
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