| 05/30/2017 |
Yes |
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- Struggling to pay mortgage
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Web |
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My loan file has issues with dual tracking, mal practice and employee incompetency. I submitted my file to XXXX ( XXXX XXXX XXXX XXXX XXXX ) for review for a possible loan modification, sometime inXX/XX/XXXX. It takes this servicer such a long time to acknowledge reciept of submitted documents. Finally onXX/XX/XXXX my servicer deemed my to be complete and sent me letter that it would take them 30 days from then for me a response. XXXX does not follow the legal preoceedures, but rather has its own timeline during the foreclosure review process. OnXX/XX/XXXX, I was so furious about the delay and misinformation, talked to an employee, who could not explain what was going on, even after consulting with their supervisor. I followed up with XXXX on XX/XX/XXXX, the loan counselor rep informed me that, " on XX/XX/XXXX, which is 30 days later from when my file was deemed complete, they sent my file to underwriting. '' Meanwhile, I had scheduled a foreclosure trustee sale forXX/XX/XXXX. During the review process time to this day, my home has been scheduled for an active auction sale and marketed by XXXX 's attorneys - XXXX XXXX XXXX XXXX XXXX XXXX, who are also not properly supervised by XXXX. On XX/XX/XXXX, the foreclosure attorney website reflected an active sale with starting bid instructions of {$500000.00} as a minimum bid. Even though they postponed the foreclosure sale date to XX/XX/XXXX, My loan file is still in review with an active sale date supposedly. Thereafter, I continued to follow up on my loan file periodicaly. Each time I was told that my loan file is with the underwriter. OnXX/XX/XXXX, the loan counselor informed me that, " they have 30 days from XX/XX/XXXX when the file was sent to the underwriter. It gets more interesting on XX/XX/XXXX, I recieved a one page decline letter dated XX/XX/XXXX ( as attached ). TodayXX/XX/XXXX, I followed up on status with XXXX counselor rep ( XXXX XXXX employee ID # XXXX ) who informed me that back on XX/XX/XXXX a five page decline letter was sent out to me. Whatever is told to me, has often been different. She also added that, I have 2 weeks to appeal from the date of that letter, which time period has also passed on by now. During the review process, I have also had toprove that, I live in a multi family property of 4 units. At that time, I questioned the level of the underwriter 's competency. But again thereis not a way to escalate issues within the XXXX organization. I have also attached copy of theXX/XX/XXXX reinstatment statement from XXXX 's attorneys. Claiming all sorts of fees that are non applicable. My file should have been on Hold while i 'm in possible retention review. Aslo fees associated with the frequent mailings that they never sent out to us. Looks like XXXX is setting me to fail on this Home retention, which I will not. I provide shelter for numbe people and I 'm seeking justice in these mal practice matters.
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| 04/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Pingora Loan Servicing , LLC allowed my sensitive files related to my mortgage to be accessed by an unauthorized third party via a security breach. They have offered one year of identity theft monitoring service, but I demand lifetime identity theft monitoring service as well as compensation for this mishandling of my information. They allowed a hacker to access my and my wife 's social security numbers and likely our bank account numbers and other information collected on a mortgage application. This is completely unacceptable and we now feel at great risk of identity theft now and into the future. One year of free identity theft monitoring service will not suffice.
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| 04/27/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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Received a letter from a company claiming to be from Pingora Loan Servicing , LLC. The letter stated that when I applied for my mortgage there was a breach in security. I was stupid enough to access their URL to ask for the credit monitoring. Immediately after I signed up for the credit monitoring service, someone from XXXX XXXX XXXX asked me to submit a copy of the letter that was sent to me. I didn't think twice about communicating with the individual. I, unfortunately, did provide my SSN, birthdate and address. I've written out to XXXX XXXX Firm to inquire if XXXX XXXX XXXX does work for their law firm and is the lead for the Pingora Loan Servicing lawsuit.
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| 04/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
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- Identity theft protection or other monitoring services
- Received unwanted marketing or advertising
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Web |
Older American |
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I just received this phon
y letter from " Pingora Loan Servicing '', which I have never heard of. I have never had a mortgage serviced by this company. I believe they are using this as a scare tactic for people who won't know any better, to get them to sign up for this " Identity Monitoring Service '' - which they probably don't need. This is misleading and false advertising, and they should be forced to stop this. I'm attaching a copy of the letter so you can see for yourselves.
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| 04/18/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Pingora Loan Servicing , LLC leaked my highly confidential PII including my SSN, name and address. It did not have proper security in place and as a result my data was breached. This can have a lifelong affect on my credit. They are offering a XXXX year credit monitoring service as a make-good on their irresponsibility that can affect the rest of my life.
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| 11/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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| 07/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Received unwanted marketing or advertising
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Web |
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| 04/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Referral |
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| 04/19/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Phone |
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| 03/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
Servicemember |
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| 06/23/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Incorrect information on your report
- Account status incorrect
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Web |
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| 08/17/2017 |
Yes |
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- Struggling to pay mortgage
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Web |
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| 08/11/2017 |
Yes |
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- Trouble during payment process
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Web |
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| 07/24/2017 |
Yes |
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- Trouble during payment process
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Web |
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| 01/10/2017 |
Yes |
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Referral |
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| 12/13/2016 |
No |
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Referral |
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| 12/08/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Loan servicing, payments, escrow account
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Web |
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| 04/23/2015 |
Yes |
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- Loan servicing, payments, escrow account
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Postal mail |
Older American |
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| 01/16/2015 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
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- Loan servicing, payments, escrow account
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Web |
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