PHOENIX EQUITY PARTNERS LLC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
05/21/2015 No
  • Payday loan
  • Can't stop charges to bank account
  • SD
  • 577XX
Web
On XXXX XXXX, XXXX, XXXX of my family members received threatening calls from a representative at Phoenix Equity XXXX, claiming that they are trying to locate me so that I can be served by a courier. I got a message and phone number from one of them and returned a phonecall to the company .I was told that I had a balance on a pay day loan that I had taken out in XXXX which now had a balance upwards of {$2000.00} They would not tell me the principle amount and had very little information about the loan itself. The one thing that the company did make very clear is that If I did not agree with some sort of payment plan with them THAT day for the loan, that I would need to be in court In XXXX XXXX, Mt the following week. The threatened that I would have court costs, lawyer fees, courier fees added on top of the over {$2000.00} I owed. She put me on a hold for a short while after I told her I obviously wanted to settle it out of court and avoid those costs, but at that time I was next to broke. When she came back from me being on hold, I was told that they would settle today for {$450.00} ad she made sure that I understood how rare it was for a company to settle with such a low amount, and made me feel as though they were doing me a huge favor in allowing to make two payments on this " loan. '' She said that if I did not make a payment that very day that they would pursue me in court in Montana. I have n't lived in Montana for XXXX years now, and the idea of having to be in court scared me. It was not at all feasible for me to take off work and travel to montana for court, and with the added legal fees, attorney fees, etc, that I was threatened with, I was made to believe that I was getting off easy with just giving them the money they were requesting. The company, Phoenix Equity Partners, wiped my checking account out completely that day. They charged my card, from XXXX XXXX XXXX XXXX XXXX in XXXX XXXX SD XXXX on that day and then two weeks later, we agreed I would pay the remaining amount of XXXX, with a XXXX transaction fee each time. The company that I had received the loan from was called XXXX XXXX. On doing a little research, I found out that this is no longer a company. I called the representative back and told her this and she stated that the companymay have changed names or gone out of business but that does n't mean I do n't owe the debt, and she would proceed with court if I did n't honor the payment arrangement. So that I what I did. I finished the final payment and received an email saying the debt was cleared afterward. A few days later I received a very similar call from the same company, Phoenix Equity Partners. I returned the call and was short with them, as I had just severly shorted myself financially by paying off the supposed pay day loan and I was angry they were still calling. She then told me that they had received TWO more pay day loans that they were to collect from me. One for the amount of XXXX and one for the amount of XXXX, one taken in XXXX and one taken in XXXX. I was frustrated and started to think that the company was actually a scam to get money from me. I ignored calls from a XXXX XXXX for two days following. These supposed loans, which I do n't recall taking out, were from XXXX XXXX XXXX. I told XXXX XXXX I would not be making any payments or arrangements until I was sent verification of the debt, and some paperwork on my case. She said that it was impossible, that they had NO paperwork, and that if I did not make a payment plan that day that they would pursue legal action, and I would be charged many fees for them having to do so. I simply can not afford it, and so, I made a payment arrangement. I am trying to rebuild my credit and I am very afraid of having to go to court for financial reasons. They are planning to take out XXXX every payday
09/11/2015 No
  • Debt collection
  • Credit card
  • Communication tactics
  • Threatened to take legal action
  • NV
  • 89502
Web
I received a call from XXXX XXXX XXXX from Phoenix Equity. While on the phone he repeatedly claimed I owed a debt on a credit card. He would not tell me what the card was or when it was from until I pressed him. He said it was a capital XXXX card from 2004. When I stated that I could not accept a debt that old or even knew if it was legitimate he stated, " This amount ( XXXX is his claim ) is a fraudulent amount and we can prosecute and put you in jail for up to a year. '' I stated I knew my rights and he could not threaten to sue me. He stated, " Of course you do, you are a fraudulent person. '' The name he gave was XXXX XXXX and he gave me his phone number as XXXX ext XXXX.
04/30/2015 Yes
  • Debt collection
  • Payday loan
  • Taking/threatening an illegal action
  • Threatened arrest/jail if do not pay
  • AK
  • 99504
Web
A man ( using XXXX different names ) left messages on both my work and cell phone stating that he was a private courier and that he would be delivering sealed documents to me at my work address. The names used were : XXXX XXXX and XXXX XXXX. The number was a private number, but the number he gave me to resolve the matter was XXXX. This number belongs to Phoenix Equity Partners located in Georgia.
01/28/2017 No
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 342XX
Web
This was an incorrect bill from 2010 that has already been resolved and removed from collections and credit report in the past at least twice.
12/05/2019 No
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • FL
  • 32177
Web
04/21/2015 Yes
  • Debt collection
  • I do not know
  • False statements or representation
  • Impersonated an attorney or official
  • PA
  • 17754
Web