Phoenix Asset Group LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via
12/30/2022	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	TX XXXXX	Web
Received phone call on XX/XX/XXXX and XX/XX/XXXX and caller left the following voicemail. " My name is XXXX XXXX I'm the compliance officer appointed to contact you in regards to court sealed documents I'm routined to deliver unless the following party are contacted. Seeing as I am unable to reach you by phone I have been instructed to contact your employer as this may not be a possible place of your location due to the negligence on your end in regards to your claim I must make you legally aware that you do have the right to contact the filing party but once your claim is discarded from their office all of your voluntary rights will be forfeited and this will become a matter of public record. To avoid legal process contact XXXX case ID # XXXX. This is legal notification by telephone and it will be documented. '' On XX/XX/XXXXXXXX XXXX XXXX XXXX I called the number left on the XXXX and got a recording stating the company was XXXX XXXX XXXX and they were closed. I called the number XXXX and got someone who sounded just like the person who left the XXXX but she stated her name was XXXX XXXX. She would not provide any information on why she was calling and only stated her place of employment was XXXX XXXX XXXX. She wanted me to confirm personal info about me including my dob and last 4 of social security. I told her I didn't feel comfortable confirming this info over the phone and asked for written verification be sent to the address they had on file. She declined and said they do not send any documentation via mail. She stated she would send to my email address once I confirmed my personal info. I hesitantly confirmed my DOB and last 4 of social. She then proceeded to list a company that had 2 allegations against me but would not email me the requested documentation. She kept saying that if my email address is the one they have on file then I should have all documentation from the accusing party previously sent to email address on file. The date of accusation was from XXXX and she would not send any current supporting documentation from the accusing party. She said she had a file on me but that I should already have all of this documentation. She stated that I should setup payments to pay back any debts that I had with the accused party. I said I wouldn't make any arrangements until I could confirm any documentation. She was continually frustrated when I would ask for confirmation of documentation. I was. I was not going to engage any further via phone and wanted a written letter from the company stating the complaint and allegations. She would not provide this.
09/07/2018	Yes	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	IA 52302	Web
I was contacted by someone claiming to be from Phoenix Asset Group, LLC. Mr. XXXX and Mr. XXXX informing me that they bought my debt from XXXX XXXX. The company is located in Minnesota according to the website. You can XXXX it, but it continues to say pages arent available with an error message. I was able to cal number on website and an individual answered it with hello and couldnt understand how I was able to call her cell phone as well as didnt know her companys phone number. Voicemails were left about taking action in the county I live and wage garnishment. I was also informed I received a document from XXXX XXXX informing me of them buying the debt. I never received the letter and informed them of a pending divorce and to contact my lawyer. They refused to do so. They refused to send any correspondence except for a contract by email after I gave them a debit card number to take biweekly payments of {$130.00} after a down payment of {$270.00}. This is the second fake company out of XXXX XXXX which has posed as an agency to get money out of me. I requested they contact my lawyer and to stop calling me and they stated I had to put it in writing, but didnt give me the address. At this point Im 100 % sure this is a fraudulent site with several individuals posing as agents/representatives of the scam.
10/08/2019	Yes	Debt collection Payday loan debt	Communication tactics Frequent or repeated calls	NM 88011	Web
XXXX XXXX XXXX have repeatedly called family members and my employer to harass them stating that I was going to get a parcel on Wednesday containing legal documents. I called the company and asked them to cease and desist all calls and they said they would not do that unless I agreed to settle the debt. They also said legal action was pending in XXXX XXXX. I told them I already checked the court data base and I have no litigation. They said it wouldn't show up yet, because it was pending. I told them that they were breaking the law with their practices, and that they needed to cease and desist, and they refused, saying the law doesn't apply to their company and they will do what they want however they want to. I told them that I may be willing to settle the debt, if I see it in writing, and they said they would only send things in writing if I agreed to pay, and then said I " was a snake. '' I fomally dispute the debt.
09/23/2021	No	Debt collection Payday loan debt	Communication tactics You told them to stop contacting you, but they keep trying	TX 75149	Web
On XX/XX/XXXX a company called XXXX XXXX XXXX emailed me regarding an account and it's balance stating they represent a Phoenix Asset Group. They stated they were going to report me to the credit bureaus if I didn't pay them. I replied back immediately letting them know that I send money every month on the XXXX of the month to the original company and the checks are being cashed and not return which means someone is keeping the money. I asked the XXXX company to apply the money to there records and ensure it reflecting the correct amount. They instead sent another email stating the same thing on XX/XX/XXXX and again on XX/XX/XXXX eventhough I just sent them a payment on XX/XX/XXXX via my bank and they accepted it.
05/13/2022	No	Debt collection Payday loan debt	Threatened to contact someone or share information improperly Contacted you after you asked them to stop	FL 32309	Web
XX/XX/2022 - I have disputed this " debt '' in writing, and over the phone with XXXX XXXX XXXX, with XXXX XXXX XXXX XXXX ( XXXX ). I have repeatedly asked him not to contact anyone other than myself, and he calls other family members leaving harassing voicemails on their phones. This is for a fraudulent payday loan company that I have never had any contact with, yet this person continues to harass me and my family.
06/13/2022	No	Debt collection Payday loan debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	SC 29651	Web
XXXX XXXX, phone # XXXX collecting for https : XXXX called repeatedly, called my family members about me and was verbally abusive when I asked him to stop calling me and my family. He is an unprofessional, abusive bully that has no idea how to help someone.