PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
12/12/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NH
  • 03110
Web
The description below is what happened to me with my bank. I sent this exact document (with some personal information removed and minor for this submission) to the bank to attach to my dispute. XX/XX/2019 1. I received call from what appeared to be the People’s United Fraud Department, the first time I picked up I stayed silent on the phone to see if it was a computer talking. It was an actual person, and I hung up and searched the phone number. I realized it was the People’s Fraud Department. 2. They called a second time, I assumed it was because the first call did not allow them to leave a message or speak to me (since I stayed silent when I first picked up). Therefore, I thought something was actually wrong with my bank account, so I picked up the second time. a. The man knew my name, that I had a debit card/account with People’s, and my address before I verbally gave him any information. 3. He claimed that my card was trying to be used at a XXXX in Texas and asked if I authorized this. I said I did not and that I wanted to cancel my card. He said that he needed to verify that he was actually speaking to the cardholder before we could proceed with closing my card and asked me for information, including my username for online banking. Since he was not asking for anything that directly could give just anyone access to my banking info, and it seemed like a legitimate way to verify me without compromising safety, I did not feel as though it was a scam. a. He then proceeded to have People’s call me/text me/email me (though I did not see the emails until later) with codes, saying I needed to repeat them back to him to verify myself and for me to verify that I was trying to close my card. At one point, he gave me a code that I needed to type in when I received calls from People’s. I did not realize until afterwards that the codes are used to make changes to my account. i. The way the scammer spoke to me seemed like a representative was guiding me through a process to close the card ii. The phone and text messages I received with the codes did not state that the reason why the codes were being sent were to make changes to my account, so I did not realize that he was making changes (ie. the messages did not say anything about the code’s purpose being the code to change my password). 4. Because he asked for multiple codes (stating that either the code didn’t work, was just part of the multi-step verification process, or for me to approve the card closure) I felt like something was wrong, so while on my cell phone with him and as I was logged into my bank accounts on my work laptop, I called the XXXX Branch on my work phone. a. I muted myself on my cell phone while I spoke with XXXX so the scammer could not hear that I was making another call. 5. I spoke with XXXX, the manager, and hastily explained the situation. I asked her to freeze my account, as at this point, I did not know for sure if he accessed my account but I wanted to be safe. She agreed it seemed odd. She put me on hold to contact the fraud dept. from her end so they could freeze my account. a. When I first was on the call with her, everything looked normal on my online account. Money was still in my savings and the amounts in both the savings and checking accounts appeared accurate to me. Before XXXX put me on hold, I asked if I should transfer my money to my savings from my checking, she said it wouldn’t hurt to do. b. While I was on hold, I tried transferring my money from my checking account to my savings. I got messages saying insufficient funds. I kept trying smaller dollar amounts but finally, the screen refreshed and showed $XXXX in my account. 6. XXXX took me off hold and said that the guy transferred my money before they could freeze my account. a. He created people in my “people-2-people pay” to send the money to. She told me I was “doing all of the right things by calling the bank as soon as I did and reporting that I felt there was something suspicious.” b. The scammer hung up on me at this point. 7. XXXX informed me that I could file a dispute with People’s to attempt to get my money back. I told XXXX that I was not near the XXXX branch to be able to come in to file a dispute. She called the XXXX branch and was still on the phone with them when I left work to go to the XXXX branch. 8. I worried about how I would deal with my paycheck at the end of the week now that I knew my account was compromised. I asked XXXX if there was any way I could cash it and she said that she would cash it for me if the XXXX branch refused to. 9. I went to the XXXX Branch and spoke with XXXX. She was ending her call with XXXX when I walked in, and she must have seen the distress on my face, because she immediately summoned me to her spot at the counter. I gave her a brief overview of what happened. a. I asked if there was a way to stop the person-2-person payment, and she said they are instant transactions and cannot be stopped. 10. XXXX helped me file a dispute. 11. Later at home, I was on my personal email and saw the emails in my junk mailbox from People’s United that my account had changes made to it. I saw the 3 transfers that were made ($500, $500, $323) under “XXXX [my last name]” and “[my first and last name]” a. I have never used this method of transferring money before. Prior to these fake profiles, there were no contacts in my person-2-person settings. XX/XX/2019 1. The next morning, I tried calling XXXX, but she was unavailable. I spoke to XXXX at the XXXX Branch briefly to ask if my mom’s account could be compromised, as her personal info appears on my bank statements. He said he was not sure of all of the details so he suggested I wait for XXXX to call me back. 2. I called the XXXX Branch to ask the same question, I spoke with XXXX since she was the supervisor I dealt with the previous night. She informed me that my mom’s account and info was safe since the scammer only had access to my online banking. 3. During this conversation, she said “I actually have some good news for you, [my name]. The money is back in your account. It looks like they were able to stop the person to person transfer payments.” In return, I asked, “Can I come down to the bank now to open a new account and transfer my money out of the old account?” Her reply was that yes, I was all set to come down and get my money out. I thanked her for the help and service she and XXXX (XXXX) had given me. She replied with, “that’s our job, to serve our customers.” Immediately after I hung up, I left work to go to the XXXX branch and met XXXX at the counter. a. At no point during this phone call did XXXX mention any type of freeze on my account. She also did not mention if there would be a holding period of any sort on the returned money. 4. When I arrived, XXXX set me up with XXXX to help me transfer my funds into a new account. XXXX was not in the cubicle with us while XXXX set me up. 5. While making my new accounts, XXXX was confirming my personal information that is on my profile with me. She asked me to confirm the phone numbers associated with my profile, I gave her my cell phone and home phone numbers. At this point, she said that there was another number listed: (XXXX)XXXX. This appears to be the scammer’s number, as I am unfamiliar with it and I did, in fact, receive an email the previous night from People’s stating a phone number was added to my account. She removed that number from my profile. 6. XXXX had to call the fraud department to have my old account with my returned funds “unfrozen” so we could transfer them out of the compromised account. She was on the phone with the man on the other end, so I could not hear what he was saying. XXXX jotted notes during the phone call. a. At the end of the phone call, XXXX told me that my dispute is still being processed and the person on the other end of the line informed her that the transfers were force posted in order to determine the amount of money taken. b. XXXX had mentioned to me that the transactions were held in some type of a queue and force posted. The person on the line from the fraud department said that the dispute was still being processed and “to remind her [me] that she gave the scammer the code” as if to make me feel like it was my fault for being coerced by a nation-wide scam. c. While setting up my new account, she had hand-written withdrawal slips for the amounts she could see posted on my old checking and savings. i. I do not have those slips, but while she was on the phone with the fraud department, I noticed that the amount for the savings appeared to be the correct amount that was in there prior to the scammer transferring the funds to my checking, but the amount for my checking appeared to be too high (~$1,400). After her phone call ended, I told her that I felt the number she wrote on the withdrawal slip for my checking was wrong, and she said “Ok, you are probably thinking of the same numbers I see on my screen now.” I could not see her screen, so I am not sure what the amount was. 7. After the phone call, she went back to the counter. I couldn’t hear exactly what she told XXXX, but I overheard XXXX saying “Oh I feel so bad.” However, she did not come speak with me to apologize or explain what had happened. 8. I decided to not proceed with making any new accounts/profiles and got the remaining cents from my old savings and checking accounts. XXXX closed my old checking and savings. 9. I asked XXXX what else I can do to make sure my dispute remains on track and is complete from my end, including if I should file a police report or if it would help me to call corporate People’s United. XXXX said to “definitely get a police report and hold off on calling corporate to see how this plays out.” 10. I went directly to the police after being at the XXXX People’s Branch to file a report (can provide case #). While explaining the events of what happened, the police officer pointed out the fact that I was on the phone with the bank before the scammer transferred the money. He suggested I question when the liability passes to the bank. XX/XX/2019 1. I called the XXXX branch and spoke with XXXX to ask about cashing my paycheck, since I could not deposit it. She asked how much it was for and who I work for. I told her the check is around $X,XXX and that I work for a local accounting firm, but our payroll is run through a payroll service, XXXX She said that she “is not comfortable cashing that amount and is unfamiliar with my company.” I mentioned that XXXX said she would cash it for me. XXXX said that I should call XXXX and have XXXX call XXXX back regarding this so XXXX would feel more comfortable about the situation. a. I called XXXX and left a message about this. As it was her day off, she did not get back to me or XXXX. 2. I also asked XXXX if there was any way to get a bank check for my rent if I gave the bank the cash for it. XXXX said I could not because I do not have an open account and suggested I go to XXXX or XXXX to cash my paycheck and get some sort of money order for rent. 3. After all of this, XXXX said “I’m really sorry I told you your money was back in your account. I saw an amount in there and I was so excited to tell you.” XX/XX/19 1. I called the People’s fraud department to check on the status of my dispute. It was later in the evening. I spoke with a woman who seemed to be a customer service rep, as she told me that the people who deal directly with my case are out for the night. 2. She couldn’t tell me much about my specific case, but she explained to me the process of going through a dispute. a. She told me “at the end of 10 business days, People’s will issue me a credit for the amount of the dispute.” 3. She suggested I call before I email XXXX since emails can get lost. 4. After I hung up from the fraud department, I checked my email and saw a strange email from XXXX a. A $XXXX transfer from XX/XX/19 was being returned to my account “due to not being able to locate the account or payee.” XX/XX/19 1. I called XXXX to question the email. She called back after investigating it and calling the fraud department to check on any other updates regarding my dispute. 2. She informed me that the transfer return is legitimate. No other updates on my dispute. 3. I requested that she add my police report case number to my dispute file. 4. XXXX said that the $XXXX was pending (since my account is closed), so I went to the XXXX branch to open a new account and have the money posted to my new account. 5. As of now, my dispute still applies to $XXXX. XXXX 1. I called the fraud department to get a status update on my dispute. I was informed it is still under review. She suggested that instead of emailing this document, I fax it. Key Facts: • I was under the pretense that I was speaking to my bank as the number that called me is the Fraud Department. This classifies as a scam. • The scammer had some of my information prior to contacting me, he knew my name, address and that I had an account and online banking login at People’s. • I was on hold while XXXX was speaking to the fraud dept. actively trying to freeze my account before the transfer occurred. The bank was not fast enough in shutting down my account and the scammer was able to make three transfers. • I took due care to contact the bank as soon as I believed my account was compromised, before the transfers occurred. • XXXX is a firsthand witness to the fact that XXXX told me that my money was available in my account the morning after the scam occurred, since she was the banker that XXXX set me up with to transfer my money to a new account. I later called XXXX and filled her in on this happening as well. • With a new number added to my account, the scammer potentially would be able to make changes without my authorization. • I believed I was speaking with someone at the bank in which I have trusted for many years and the scammer used fear that my card was compromised to get information from me. I may have given the code to access my account but I was not aware that I was authorizing changes to be made to my account. The texts with the codes did not say that the codes were to make changes to my account. o Additionally, according to the Consumer Deposit Account Agreement, the consumer has the responsibility to safeguard special codes. I looked further into the agreement doc to examine what People’s means by this (bullets taken directly from the agreement PDF):  YOUR RESPONSIBILITY TO SAFEGUARD SPECIAL CODES • It is very important for you not to tell your, PIN, password, and/or CAC to anyone else and not to write it down where other people may see it. DO NOT WRITE YOUR PIN ON YOUR PEOPLE’S UNITED ATM CARD OR DEBIT CARD! • Your failure to safeguard your PIN, password, or CAC, may prevent you from recovering losses caused by unauthorized ATM Transactions, Online Transactions, or Telephone Transactions on your account. Furthermore, if you permit someone else to use your PIN, password, or CAC, you are liable for any transactions made by that person, even if that person exceeds the authority you have given them. You must give us notice in writing to revoke such permitted use.  At no point did I give ANY of the listed codes out. This agreement does not mention verification codes sent by People’s (and if it does, please tell me the page number). I upheld my responsibility to safeguard what People’s refers to as ‘special codes’ and I never permitted anyone to use my pin, password, or CAC. Questions/Defenses:  The victimization statements regarding the ‘releasing code’ were emotionally disruptive and absolutely irrelevant. As my trusted institution, I expected a level of protection and duty of customer support throughout this process. I acted with expedition and full faith that Peoples United was in fact protecting my assets. - Under Reg- E, negligence does not reduce the consumer’s rights. In this situation, my actions clearly were as timely and responsible as possible. I called to report the issue while I was still on the phone with the scammer, before the transfers appeared to have occurred. I attempted to get help from the bank before it happened. The bank was made aware of my compromised account at before any transfer occurred. Where is the liability on the bank for not being able to freeze my account timely? Why couldn’t the transfer payment be stopped? - I was told by the Sales & Service Supervisor that everything was all set with my money and my account and went in to open a new account. I went in person to the bank, which I trust with my money and I trust their guidance as their job is to service customers. I was given incorrect information that impacts my financial stability. What kind of liability does the bank hold for giving incorrect information regarding a customer’s bank account? - I could not find a direct line to connect me with a live person immediately. I had to listen to an entire list before being given the option to speak to a representative. In my case, time was of the essence. Had I not had to waste time until I got to the directions to contact a live person, my account could have been frozen in time.
12/19/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CT
  • 06824
Web
The mortgage refinance process was probably the worst service experience I have ever had from application to close. I was mislead throughout the process. This is a timeline of events : 1. My first appointment was a disaster - it took over 90 minutes because XXXX XXXX ( " XXXX '' ) didnt know how to do the mortgage application and ended up making me do it TWICE. She told me sob stories about how other customers have yelled at her and I felt sorry for her so I didnt want to complain. 2. The application paperwork was generated and sent to me via email on XX/XX/2020 NOT securely these documents contained my FULL Social Security Number among other confidential information. This is a HUGE security risk. 3. On XX/XX/2020 I went to the branch to sign the application paperwork and to provide my payment for the Credit Report and Appraisal ( a total of {$500.00} ). I wrote two checks, one for each service. Branch Manager XXXX XXXX ( " XXXX '' ) personally answered a few questions I had on the Loan Estimate document because XXXX was incapable of providing an explanation. The numbers did not make sense to me. There were charges that were not applicable which you explained and I was assured by XXXX many times it was just an estimate and " it comes off at the end ''. 4. After about 1 1/2 weeks, I noticed my checks were still not yet cashed. I followed up via phone call because I had not heard from anyone and was concerned there was a problem with said checks. I was called by XXXX and asked to provide new checks because there was a mistake made when depositing the checks and they couldnt be deposited. When I asked what kind of mistake could have possibly caused this, XXXX blamed it on her XXXX XXXX and that she couldnt see what she was doing. 5. On XX/XX/2020 I requested via phone call and email ( attached ) that the original checks be returned me when I drop off the new checks. It was confirmed in writing the checks would be returned. My mom dropped off the checks without the original checks being returned to me. To date, those checks were NEVER returned to me nor were copies provided to me that showed a deposit attempt. Makes me wonder if those checks were lost/misplaced by someone at Peoples? 6. Then on XX/XX/XXXX, XXXX personally called me to explain that an internal deadline was not met ( XXXX also noted it was 100 % the fault of Peoples Bank ) and an entire new loan application had to be generated and I would need to resign all of the documents. He said this would create a difference in the rate but Peoples Bank would cover the difference. This was very inconvenient and had me doubt the capability of Peoples Bank to handle this process but I was assured everything would be fine going forward as I would not be charged any more than originally quoted. 7. Weeks went by without hearing a word from anyone at People 's. I went to the branch one Saturday but both XXXX and XXXX were off. When I called XXXX on XX/XX/2020 she blamed the delay on the mortgage underwriters. 8. On XX/XX/2020 I received the Commitment Letter via email which had my address spelled incorrectly. I asked to have it corrected and it was. I also asked why the appraised value of my home was not updated to the official appraised value of {$590000.00} ( email attached ). I was required to pay {$490.00} for an appraisal so the Appraisal Value should be reflected on these loan documents. XXXX assured me the appraisal value would be reflected properly on the Closing Disclosure. 9. I did not hear from XXXX or anyone for a couple weeks and was worried my loan was lost again. On XX/XX/XXXX, I needed to provide more information which I did so in a timely manner. 10. I followed up with XXXX on XX/XX/2020 worried that the closing date would be missed. I was told everything was being sent to the attorney. When she confirmed the documents were sent to the attorney on XX/XX/XXXX she again blamed the delay on the underwriters working from home since XX/XX/XXXX. She assured me that the attorneys office would go over the Closing Disclosure and explain everything to me. I was also concerned that I was being charged too much by the attorney. I had no previous relationship with the attorney. On Day 1 I was told to pick an attorney from a long list the bank used and was told that there would be no additional fee or charge, they all charge the same amount and only charge the bank. Clearly looking at the fees on the Closing Disclosure, misleading and incorrect information was given to me. 12. On Monday, XX/XX/XXXX, the day of the closing, I had an unaffiliated third-party assist me in reviewing the Closing Document because I did not know why the closing costs were so high, why Section E did not add up, why the appraised value was not reflected and what Lender Credits were. I was surprised to hear that Line Item A. 3 Loan Level Price Adjustment to Peoples United Bank looked to be points as I was under the assumption from Day 1 that there were ZERO points involved in this mortgage. I thought maybe that was the rate difference that Peoples was covering but then the Lender Credits did not completely offset that amount so it did not make sense to me. 13. By early afternoon, I was very concerned about the Closing Disclosure being incorrect and misleading and I decided not to proceed with the closing. 14. Shortly after I stated I would not be moving forward, I received a call from XXXX to discuss the experience and to see if there was anything he could clarify and anything he could do to make me reconsider. After speaking to me twice he clarified that Line Item A. 3 was the difference in rate caused by the mistake that was made by Peoples Bank causing me to complete another application LUMPED TOGETHER with a 1/4 point for not escrowing my property taxes. I was never told ( and dont recalling seeing anywhere in writing ) that I would incur points for not escrowing my property taxes. And why was this lumped together as if to hide it? XXXX told me it was a preference to either pay property taxes/homeowners insurance out of pocket or via escrow. If I knew up front that points were charged for not escrowing the property taxes, then I would have escrowed the property taxes. 15. XXXX then emailed me on XX/XX/XXXX at XXXX ( attached ) to provide some " clarifications ''. XXXX included an updated Closing Disclosure which the Appraised Property Value on Page 1 is still the estimated value provided on Day 1, not the appraised value that I paid {$490.00} for. How is it that I was required to pay Peoples Bank {$490.00} ( I asked why the home needed to be appraised in the first place give the amount of equity and I was told I HAD to have it appraised ) to have an person come inside my home during a pandemic to appraise my home and then Peoples Bank never even acknowledged this appraised value on any of my loan documents? Additionally, Section E did still not add up. I also do not see in anywhere in writing that points are charged for not escrowing taxes and it was definitely NOT broken out on the document. I had every intent to proceed with this loan to get a better rate than I have on my HELOC at People 's Bank and to fund a home improvement project. I provided all required documentation, paperwork and payment in timely manner. However, after all of the experiences listed above, including the misleading and inaccurate Closing Disclosure, I did not feel comfortable closing on this loan. I even thought I was not provided the best rate at the time and it should have been 2.875 %. It is unfortunate that the Closing Disclosure was misleading and inaccurate and my concerns went unaddressed until I notified the parties involved that I would no longer be proceeding with the loan. And then even after that, it still was not never rectified to complete accuracy. And to this day, I still never got a full explanation of what happened with the original checks I provided for the Appraisal and Credit Report Fee and my appraised home value was never used. The lack of knowledge, training, customer service, transparency and oversight at Peoples Bank is appalling. I sent an email to the branch manager expressing each of these concerns and resolutions on XX/XX/2020. I followed up to confirm receipt on XX/XX/2020 and was told I would hear from the People 's complaint department via phone or email in 1-2 weeks. I have still not heard anything from anyone at People 's Bank regarding this matter.
06/30/2020 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • NY
  • 109XX
Web
On wednesday, XX/XX/XXXX, I noticed on my bank statement, some charges from XXXX for {$9.00}, spanning XXXX, XXXX & XXXX. My bank wasnt picking up the phone, so I tried calling XXXX directly. The XXXX website took me through a maze, trying to find customer service phone number, so I XX/XX/XXXX, " XXXX customer service. '' I called the number, and a lady picked up the call. I explained my reason for calling and she very politely said she would help me. She said according to her records, these charges go back to XXXX. They had to be my membership fees. I responded by saying that I had a yearly membership. So she said she would issue my refund. She said that she also noticed some strange activity on my account. She was escalating my case to her supervisor. Her supervisor picked up the phone and said hed be authorizing my refund for {$70.00}. But he said hed also noticed activity on my account from California, XXXX, Florida and New York. Was I in those locations? No, I said. Then he said my XXXX account had been compromised. Had I given anyone my password? No, I said. He said someone had access to my account, and had made purchases to the tune of {$450.00}. He said to be specific, theyd ordered a laptop, and a XXXX speaker. I insisted that Id ordered no such thing. So he said very nicely, hed would be refunding that as well. On my phone, I checked out my XXXX orders, and there was no such purchase, and I would have received a notification if that had been the case. He noted that from his end, he could see that my notifications had been turned off, thats why I couldnt see them. But that hed void the purchases and send my refund back to my account. At this point, he noted that my XXXX account was linked directly to my checking account, and this was a problem, because now, they could just make random purchases with my account. So he would not be issuing the refund to that account. He said my XXXX account was compromised so he needed to fix it through remote access to my computer. So I was to put on my computer, but he wouldnt be doing it through the XXXX website. He said hed worked in the fraud department for 10 years, so his boss trusted him with money issues, he was very good at this, so I was in good hands. Not to worry at all. So I granted him access. He opened the XX/XX/XXXXon my system and wrote down his name, the amounts of refund he would be giving, and in addition, he would be throwing in 3 years worth of a cyber security program, giving me a discount if {$70.00} for my XXXX membership and a gift card for {$100.00}. He said he would be making the refund into my credit card ending in XXXX, so I was to check for two small trial deposits. I didnt see them come in. So next he said lets try with the bank account, I should check my debit account for the two small payments. I opened my account, but there were no deposits. So he said to leave it open and confirm when the amounts were in. I signed off. In a few minutes, he said, okay check now, cautioning me to leave the account open. I said that was not safe, he said, no, it was alright, just to confirm when the payments came in. So on a black screen, he told me to write down my name, address, DOB and other personal details, for the processing of the refund. Then he asked me to write down the refund amounts for {$450.00}. I did, but what showed up was {$4500.00}. He exclaimed, as I simultaneously saw my bank account balance jump from {$4700.00} to {$9000.00}! I screamed, whats going on? Why is that large amount in my account? He said I had typed in {$4500.00}, instead of {$450.00}. Now I needed to refund him the balance. I asked him to just reverse the transaction, but he said he couldnt do that. I said Id tell my bank to refund it, he became frantic and very worried. He was hyperventilating that he would get fired, that was a lot of money, more than he made in a month. I had to rectify it immediately before his boss found out. How then, I asked. He said the only way would be through XXXX XXXX XXXX! How, I asked? I would have to purchase the cards, and send the pins to him. During a quarantine? No way, I wasnt going anywhere, I said! He was hyperventilating and practically hysterical at this point, I had to calm him down. Im an honest person, dont worry, I said, Dont worry, Im as troubled as you are, I dont want someones money in my account, and its a lot of money, {$4000.00}! Okay, Ill fix it, I said.it had been over an hour in the phone at this point. I needed to make other calls, I had too much to do. Lets deal with this later. No, he insisted, it had to be fixed before his boss found out! Well I needed to take a shower, get dressed, it would take at least an hour to get ready, he said, he would wait, no problem. Youd wait an hour for me to get ready? Yes, he stated, because he didnt want to lose me on the phone, and face the possibility of not getting the refund. He wouldnt get off the phone! I really needed to make other calls, he said okay, hed heard my land line ringing, to connect him on the landline. He insisted, so I finally connected him on the landline, so I could make another call. He said it was very important that I not check my bank account balance until we were done with this transaction. That still didnt even ring a bell for me. One hour later, as I got ready to leave the house, he said to let him connect to my cell phone, before I disconnected the land line. He got back on my cell phone! He wanted to give me specific directions when I got to the store. I got to the store and he said I must say that they were a gift and not for a business otherwise they would charge him fees. I purchased cards with {$1600.00} and my card declined, sending me a fraud alert. My bank was right by the store, so I told the bank manager what had happened, and my card was now locked. So she was to give me {$2400.00}, in cash. She did. So I went off to get the other cards, from XXXX, which only gave me {$500.00} and XXXX which gave me {$1300.00}. He asked me to scratch and start sending him the pictures, which I did. He thanked me profusely and reconfirmed that he would be giving me a 2-year XXXX subscription for free, for all my trouble, and hung up. I got to my driveway a few minutes later, and he said oh, that the cards for {$1000.00} were defective. I was to resend the cards. I told him I had maxed out my withdrawal limit and my card was blocked. I couldnt do it today. I hadnt eaten or rested from XXXX XXXX since the call started till XXXX. I needed to go. No, he said, please, hed already deposited {$1000.00} in my credit card account ending in XXXX, and I was to go use my credit card to buy the XXXX XXXX cards. HOw could cards be defective, I asked, I could just go back to XXXX and return them. No, no, he said, they wont take them back, since theyd been scratched. Just go use the credit card, he insisted. At this time I said, to give me a minute, I checked on my phone app the credit balance, there was no {$1000.00} deposit. So I told him that the money hadnt come in yet. He told me to give it a few minutes to show, but in the meantime, to go get the cards. At this point, despite his instructions to the contrary, I decided to check my bank account with my phone app. All my money was gone. They was no money left. The {$9000.00} was phantom money. He was still on the phone, I asked, whats going on? Wheres all my money? He hung up the phone. I went bank to the bank, they said they cant help me. I went to the police and made a statement, but they said they see this all the time, my money is gone forever! That was my tax return and my salary that just came in! For my mortgage and utilities and feeding. All gone, during a pandemic, during these hard financial times.
02/05/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06606
Web
On XX/XX/XXXX, I received a phone call from People 's Bank call center number stating that there were potential fraudulent charges on my account. The caller said there was a charge to XXXX, and one to XXXX out of Georgia, which I confirmed were fraudulent and said do not process. The caller then listed off my last 2 days worth of debit transactions - date, place, and amounts. He said they were freezing my account due to the fraudulent attempts at XXXX and XXXX. He stated they could allow me to have {$200.00} of my balance available so that I could go to the branch and make a withdrawal to cover my gas and grocery expenses, but that I would have to close my existing accounts and open new ones. After I got off the phone with him, I received emails from Peoples Bank stating 2 different individuals were added as person to person contacts, and that payments were initiated to each of them in the amount of {$500.00} per transfer ( total of {$1000.00} stolen ). I immediately called the People 's Bank fraud department ( it took 25 minutes on hold to get through to a rep ), while I was on hold I responded to People 's Bank emails stating my account had been hacked, these are fraudulent charges, and I do not authorize them. I also said the same to the rep from the Fraud Department when I got through. They advised me they were freezing the accounts, to go to my local branch the next day ( it was already after banking hours ) to file an affidavit of dispute, close my existing accounts, and open new ones. On XX/XX/XXXX, I went to People 's Bank with the completed affidavit, screen shots of the phone call that came to me from their call center number, and copies of the emails that I received and replied to disputing the charges. While they were opening up new accounts for me, they advised me that the phone number on my account had been changed - my phone number was deleted, and a new phone number of XXXX was added to my account. They couldn't explain to me how this happened, or why I didn't receive a security alert text message from them notifying me of the change when it occurred. They faxed the paperwork to the claims department and said I would hear back in a few days. I didn't hear back from them, so I called the Claims Department on XX/XX/XXXX and they told me that the claim was denied. They said I must've given the person information to get into my account - I again explained he was already in my account and had all my recent transactions when he called me. The fraud department said they can't explain how that happened, there was nothing more they can do, and to have the local branch manager contact them. I called XXXX XXXX, Branch Manager, explained the situation again and she contacted them. After speaking with them, XXXX said to me that the Claims Department is " inundated with fraudulent claims and they are just denying all of them ''. She provided them with additional information, they agreed to reopen my case and have it back in " processing status ''. She told me to call back in a few days to follow up. I called her on XX/XX/XXXX to follow up, she reached out to the Claims Department again, and they said the case was still pending, she said she would call me back when they have an answer. I didn't hear back from anyone as of Monday XXXX, so I called XXXX back. She reached out to the Claims Department and again they said they had closed the case, rejected the claim, and there was nothing more they would do to fix the situation. I asked for a call back from a Regional Manager as this was unsatisfactory, no fault of mine, this person was already in my account when he called me, somehow there were no safeguards in place at the bank which allowed him to change the demographics in my account, I notified them immediately when this happened, filed all the necessary paperwork and supporting documentation, and this was clearly a security breach on their end. I got a call from XXXX XXXX who said he's the Customer Experience Manager for XXXX County. He said he can't explain how the person was in my account before they called me, has no explanation as to how he was able to delete my contact information and input his own, and also doesn't know why there aren't safeguards in place that all other banks have such as 24 hour holding periods when new Person to Person Contacts are added, to prevent people being able to immediately wipe out funds. When I asked about my deposits being federally insured, and how I'm supposed to feel safe depositing my funds into their bank accounts, he said FDIC only applies " if the bank gets robbed '', if they don't have proper cyber security and safety measures in place, and someone hacks the bank account and wipes out a person 's savings, there is nothing the bank will do about it. I went back to the local branch last night, XX/XX/XXXX, and spoke with XXXX XXXX and XXXX XXXX, branch managers, to request a full transaction history - both from a fiduciary standpoint and also demographic standpoint, asking for all memos to file with regards to when changes were made to my account, how they were done ( online or via phone ), etc. because this was clearly a breach in security and a full Account Takeover. They couldn't provide me with a printout of the memos to file with time stamps as to when it occurred, nor would the Claims Department. The Claims Department asked for a request from an Attorney before they would release that. They provided me with a printout of the account statement ( nothing more than what I could've downloaded online ), and a handwritten note stating that on XX/XX/XXXX through online banking, my phone number was deleted, and a number of ( XXXX ) XXXX was added to the account. Again, they couldn't explain why I did not get a text message notification from People 's Bank when this change occurred, or why someone was able to add these fraudulent Person to Person contacts and within minutes start immediately withdrawing funds. I acted on this situation within minutes of seeing the emails - less than an hour after the Person to Person transactions happened. I provided all requested documentation immediately, and filed the affidavit immediately. I have been banking with People 's for over 15 years, I have never had a Person to Person account setup, I have never in 15 years wired funds to anyone, I have never had a fraudulent claim, or requested stop payments on any checks. I can not believe that within minutes someone can hack into my account, wipe out {$1000.00} and the bank refuses to do anything to remedy this situation when this clearly was a security breach with improper safeguards on their end. As a single mother, I live paycheck to paycheck. That {$1000.00} was everything that was set aside at the end of the month for all of my utilities. As a result of this, I ended up with past due payments to my utility accounts, and was left scrambling for money to cover gas to get back and forth to work, as well as groceries to feed my XXXX. I am also very distressed by the fact that I was told the fraud department is " inundated with claims '', and days after this happened to me, an alert was put up on the home page of the People 's Bank website. It is quite obvious that I am not the only person this has happened to recently. I can't understand how the bank is allowed to get away with this - they are accepting deposits from customers who think that their money is safe in an account, they don't have proper security in place so they are completely liable for this, and now they won't rectify their errors.
02/14/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CT
  • 06492
Web Servicemember
OnXX/XX/XXXX Peoples United Bank located at XXXX XXXX XXXX XXXX XXXX, XXXX charged me a bank processing fee of {$100.00} due in part to my account being levied. On Monday, XX/XX/XXXX, I went to the branch above and requested a legal document they are to provide me with called an exemption claim form financial institution execution. XXXX XXXX a Peoples rep there told me they are not to handle any of this at the branch there. This is a matter for the Peoples United Bank legal department. Furthermore, he instructed me to go to the XXXX Court to handle the issue with the form. I explained to him I already spoke with the XXXX court clerk and she instructed me that the Peoples United Bank is to provide me with this form that must be filed within a 15-day time frame. XXXX said he did not have the form and their Legal department is not there at XXXX XXXX. ( I believe the legal team was there at XXXX XXXX and XXXX XXXX lied based on XXXX XXXX confirmation time of XXXX XXXX as well as him lying about the form not being there based on the letter dated XX/XX/XXXX and the envelope dated XX/XX/XXXX. ) I asked XXXX XXXX if he would provide me with a number to contact the Peoples Bank legal department. He then told me he could not give me any contact number for their legal department and could not give me any name of a legal team member. On XX/XX/XXXX I finally received the Exemption document needed for the XXXX court that the Peoples United bank was to provide. I have the original envelope which will show that it was a first time delivery certified envelope. I could not understand why it took 7 days for it to arrive being that it is postmarked from XXXX, CT. XXXX and has a return address from XXXX XXXX XXXX XXXX , Ct. I tracked the certified letter ( # XXXX XXXX XXXX XXXX XXXX ) thru the XXXX XXXX XXXX. What I found was this certified envelope never originated from XXXX it actually originated from USPS Regional Facility in XXXX XXXX New York Distribution Center. I am left to believe I was purposefully deceived with this mailing that implies it was sent from XXXX Ct. when in fact it was not and furthermore to void the possibility of me recouping my money because of the time frame provision. On XX/XX/XXXX, I spoke with a Peoples United Bank rep thru the customer service XXXX number. She told me I could not speak with anyone in legal directly and that I would have to speak through her. She instructed me on behalf of the Peoples United Bank legal team that legal requires the document to be notarized and then the original be delivered to the branch in XXXX where they will scan it into their system and retain the original hard copy. I had the document notarized immediately and went to my Peoples United Bank branch in XXXX with the form. XXXX XXXX a Peoples rep at the branch gave me a ridiculously hard time. She told me the documents mean nothing to legal if they are not the originals. I explained to her the court needs to retain the original and showed her proof that the original had been notarized and they could retain a copy of it. XXXX XXXX began communicating with a XXXX XXXX who is a Peoples United Bank Legal Service of Process Rep and told me that if I do not give the original notarized document to the bank my 15 day time frame will begin from the date of execution ( which is supposed to start from the date of the mailing of this letter that was delayed coming from XXXX XXXX New York ) and that if the XXXX court does not get it to us in time you will lose your funds. She also told me good luck getting your processing fee back because that's not what Peoples do. I then went to the XXXX court and told the clerk my issue with Peoples. I had the documents Notarized by the XXXX XXXX and it was given a certified stamped seal of approval. I delivered the documents back to the branch and XXXX XXXX. I explained that I wanted a receipt from Peoples United Bank XXXX XXXX having received these documents. XXXX XXXX gave me a receipt which was vague and I had to ask her yet again to please write to whom the documents were sent to and had to ask her to correct her spelling as she wrote Send instead of SENT!. Then I wanted a confirmation from the person receiving the documents that they were received. I had to wait 30 minutes and call customer service and plead with them that XXXX XXXX sends a confirmation to XXXX XXXX the documents were received. Peoples United Bank, their legal department and especially the XXXX, CT. branch did not only deceive me. They made every attempt to delay this process. I do not believe for one moment that this processing fee is legitimate. I believe they do not want me to receive my money back furthermore they give me no reason to trust them under any circumstance. Even the postage paid envelope they say was included was glued to the inside of the envelope print faced down so I almost did not find it! I am requesting my {$100.00} processing fee back. Lastly, I was told by XXXX XXXX XXXX can not close this account while going thru this legal process. I would like some outside help as to when I can close this account as soon as possible because I do believe there will be some sort of retaliation on Peoples United Bank to incur upon me some sort of other bogus charges. Your help with this matter is greatly appreciated. Sincerely, XXXX XXXX
03/18/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CT
  • 06902
Web
Before I begin, I would like to mention that I have been a personal banking customer with Peoples United Bank for over 20 years. I have been so satisfied with Peoples United Bank that I never considered looking for another bank. Last fall I decided to start looking for a new home, and XXXX XXXX became my mortgage loan officer. I appreciated XXXX 's good humor and professionalism during our interactions together at the beginning. He imparted a lot of valuable information to me at the start of my house search. After much looking, I placed an offer on a house that was accepted. This was an exciting moment for me and my family as we have lived in the same home for 20 years and were looking for a fresh start. Unfortunately, my daughter got furloughed at her job on XX/XX/XXXX, and I was concerned how this would affect my eligibility to purchase the new home. XXXX assured me over the phone that everything should work out, as long as I rented out the second level of the home. With that assurance, I moved forward with the Pillar-to-Post house inspection and signed the housing contract. I reached out to XXXX several times to arrange a time to give him a hard copy of my financials. I did not receive any sort of response. After many attempts, I called the branch directly and it informed me that XXXX was traveling and would reach out to me later. He informed me that he would reach out to me if he needed anything else. From then on, the communication dwindled to nothing. XXXX stopped answering my calls, texts and emails. My real estate agent advocated on my behalf and tried to reach out to him as well, but he did not answer her emails. XXXX then called her to inform her that the everything was looking fine and that the appraisal was scheduled for the following week ( first week of XXXX ). On XX/XX/XXXX, XXXX became concerned and reach out to the branch directly to complain about the lack of communication and her concerns about the appraisal. Again, he assured her that the appraisal was under way and that the appraiser would reach out the following day ( XX/XX/XXXX ). No such thing occurred. On XX/XX/XXXX, XXXX informed me that he was unable to make the numbers work for the sale. I knew that this would happen since he did not keep me updated on the process until XXXX got involved. My suspicion is that XXXX lied about his progress and never touched the file until my real estate agent filed the complaint. To cover himself, XXXX stated that I was not approved to purchase the home. Of course my loan would not be approved if it was submitted so late. If he had done his job in the beginning, he would know that I rented the second level of my house and that my daughter was working again, which would have resolved any issue of lack of income. On top of this unethical behavior, the customer service at the XXXX XXXX XXXX is abysmal. My daughter has tried since last week to file a complaint on my behalf regarding XXXX XXXX 's non-existent handling of my potential mortgage loan. The first time she called, she was told that the manager was away. The representative took down her information and told her the situation would be handled. The second time that she called, she was told that the manager would call at the end of the week. My daughter did not expect this call to occur, so she called today around XXXX. She spoke with XXXX who seems to be the assistant manager. XXXX told her that the manager XXXX did not get the information regarding the complaint until today. XXXX said that XXXX would call XXXX and my daughter back before the end of the day. At XXXX XXXX this afternoon, my daughter called again and was informed that all the managers had left for the day. He was also told that XXXX did not work at the office. If I had to summarize my experience with Peoples United Bank, it would be as follows : 1 ) XXXX XXXX XXXX XXXX demonstrated that he could not care less about my potential home purchase. He did not bother to work on the file until my real estate agent was fed up with his lack of follow-through. He consistently lied about his progress and did not have the decency to keep me informed about my status until he could lie no longer. Because of his negligence, the house seller lost a potential sale, my real estate agent lost a potential commission and my plans to move were destroyed. He also jeopardized a potential commission for himself and the bank, which is bizarre considering his job is to ensure that loans get approved. I also lost {$830.00} for my home inspection. 2 ) The leadership at Peoples United Bank has shown me the same level of respect and transparency as XXXX XXXX XXXX did. Specifically, the managers at Peoples United Bank have not shown interest in acknowledging my complaint and have decided to lie to my daughter numerous times. As I stated before, I have been a customer for Peoples United Bank for over 20 years. The " customer service '' I have received has been pathetic and frankly insulting. I believe that management at Peoples United Bank is covering up XXXX XXXX 's poor performance with my case and will do nothing to rectify this situation for me. I am beyond disappointed and disgusted with all the deceit and incompetence I have witnessed.
05/25/2020 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Funds not received from closed account
  • WA
  • 98117
Web
Please help me. Nineteen months ago I invested in a 19 month XXXX APY CD from the United bank, and now they appear reluctant to return the funds to me although I have sent them two requests in writing and spoken with two customer service representatives on the phone. I applied online. They sent me a confirmation email confirming my application number and I also made a screen copy for my records ( atch 1 ). On XX/XX/XXXX they ACH 'd {$5000.00} from my account at XXXX XXXX ( atch 2-my bank statement ). Subsequently, I established online banking and using my newly created username and password, I went online to confirm that they had created an account and they had. I wrote down the maturity date ( XX/XX/XXXX ) so that it did not get forgotten ; and that is the last communication I have had with them until the present.. I expected to get a reminder letter a month prior to the maturity date but I was not alarmed when I didn't. I simply thought they might have forgotten. Sometime in early XXXX I tried to go to my my online banking page but I discovered that the bank had been sold or otherwise merged and was now called Peoples United Bank and my online banking credentials no longer worked. I was not alarmed by this, but on the morning of the XXXX XXXX between XXXX and XXXX XXXX pacific time I called the bank and spoke with a customer service person named XXXX ( they say they record all calls for training purposes so presumably they can independently verify what was said ). I expected this to be a three minute phone call. I would identify myself and say I had a 19 month CD that was maturing soon and upon maturity I would like the funds returned to me. I expected to be asked my social security number and my license number and some other qualifying questions and then I imagined that they would agree to send a check or ACH the funds back to the bank of origin. But that is not how it went. Yes, I told XXXX why I was calling and yes she asked me a series of qualifying questions, but then she asked for my account number. I explained that I didn't know what it was because I had been locked out of online banking and I had never received a reminder letter telling me that the XXXX was maturing as it would have included the account number. Now she said she was going to transfer my call to someone else and I asked for the number in case we were cut off or no one ever answered, which as it turns out is exactly what happened. I was somewhat disturbed that the emphasis seemed to have shifted to getting me onto online banking. Surely XXXX was looking at a screen that included my one and only account at that bank, and once my funds had been returned to me, I wasn't going to need any online banking access. So I wrote a letter to customer service at the address given for general correspondence in which I asked the upon maturity the funds be returned to me ( atch 3-my first letter ). The very next day I called the number that XXXX had given me ( which is the number given on the website for online banking problems ). This time I spoke to XXXX ( XXXX XXXX pacific time ). I explained that I was trying to close out my account and because I couldn't get on online banking, I didn't know the new account number ( apparently there was something on the website that suggested that when the bank had merged the account numbers had also changed ). XXXX said that they had my address wrong in their file and had had bank communications returned. ( Apparently they had notified customers of the name change and had sent instructions on how to reestablish online bankingnone of which I ever received. I gave XXXX my correct address. and he said he would send me something that presumably would reestablish my online banking. I found it interesting that XXXX knew without me telling him that my CD was for {$5000.00} and probably his screen included its new account number. Just as a side observation, when a bank sends out communications that are later returned as deliverable, don't they have some degree of responsibility for trying to get the correct address. Did they lose my phone number and email at the same time? They could have called my bank ( the one the money came from ) and asked my bank to call me and tell me that Unided Bank needed me to verify my address. I expected that XXXX might be sending all the communications that had been returned, but this is what I got ( atch 4 ), a letter signed by a vice-president along with a blank change of address form. Never mind that my address has not changed. It arrived on the XXXX and filled it out and returned it on the XXXX along with a second letter from me asking that my funds be returned ( atch 5 ) It is now the XXXX of XXXX. The maturity date in now 9 days in the past. I have had no phone calls, no emails and no other written communications and my XXXX XXXX account has not received any funds from Peoples bank. Please help me. .
09/26/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 10011
Web
See the following two emails. They explain what happened. I am a bank regulatory attorney and this defies anything i have experienced. We moved money from our XXXX account to another account in Peoples United Bank. Both are in NY ( XXXX XXXX ). The check used posted monday. XXXX refuses to release the funds until XXXX XXXX. XXXX has written them a letter telling them that there is no risk and all things are normal. XXXX refuses. The " suspended funds '' are needed now to pay a mortgage. XXXX can not stop the check because it posted. Peoples will not clear the check in accordance with Reg CC. -- A email to our XXXX Representative sent today : " XXXX, for whatever reason, the operations group in XXXX, CT, where their head office is located, simply refuses to release the funds. They give no articulable reason and showing them reality has no effect. Literally, you could hand them a red ball, and they would call it blue! This happened a few years ago when I, the local officer were on a conference call with someone in XXXX. That person did not know that I was able to see the same screen that she was using. The question arose as to when a particular deposit cleared. The local officer and I asked whether and when the particular deposit cleared. The XXXX person gave us an answer. The answer was clearly wrong. The local officer, again, asked the XXXX person to double check her facts. Again, she lied. At that point, the local officer was red with embarrassment and I simply told both and it made no sense to continue this conversation because we were not negotiating on the same level. To this day, I am not sure why she lied but we keep the account open for very narrow purposes and try to never put ourselves in a position with Peoples that requires an ethical or regulatory-based compliant decision. Obviously, we all know what happens when banks make mistakes and I spend 30 % of my time defending my client banks against angry customers and unhappy regulators. Without getting too deep, there has been a perceived decline in the industry over the past 20 years and there are many reasons for this. However, Peoples takes this perception problem to a level that even I could not defend. ( a ) if XXXX pays the check, Peoples is not permitted to inquire as to whether XXXX paid the check on an overdraft exception basis or for any other reason as long as the funds are properly transferred ; they either clear it under the Reg CC time periods, or not. XXXX b ) If peoples suspects some foul play, they XXXX hold the check but need to explain why. XXXX is doing neither. Even in the face of your letter, etc, they refuse to release money that does not belong to them. The answer is to put a stop in the check. Even after the check has been posted, you are allowed to do this for various reasons. While unusual, a justifiable reason would be that the depositor bank simply refused to accept the posted nature of the check and release the funds. Once you put a stop order, Peoples will have no decision left and the issue will disappear. Frankly, we can not wait and talk any more. I need to get bills paid and the funds must become available again. What is making it harder is that our bank in XXXX XXXX is struggling to get its operations functional again. We do not need this now! '' -- XXXX could not put a stop order on a check which has already cleared and posted, absent fraud. Thus, only answer i can come up with to free the suspended funds at this point is contained in the following email sent to Peoples an hour ago : " Topic : Other XXXX XXXX XXXX From : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account XXXX Evening XXXX Daytime XXXX Message : We are having problems with this account. A deposit of {$2500.00} is being held after being posted by the payor bank. The payor bank has called Peoples and informed them that the funds are cleared and there is no risk. Nevertheless, Peoples wants to keep a hold on the funds until XXXX/XXXX/XXXX. This is unacceptable. I am a bank regulatory attorney and this is a new one for the books. We need the funds returned to our XXXX account or cleared tonight. The hold is placing us in a dangerous position. As a quick solution, i had my associate research. She recommends the account be closed. This will force the suspended funds to be returned to the payor bank. A check for the balance in the account XXXX {$2200.00} XXXX can be prepared and ready for pick up at the XXXX branch tomorrow. XXXX clear the deposit or close the account by end of business today and return the " suspended '' funds and prepare a bank check for the balance. We are out of options. '' -- There is something inexplicable with this bank and we try to use it as a convenience. But, this time, things are out of control.
07/21/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • VT
  • 054XX
Web
This is a disputed with Peoples United Bank, and with it Mastercard, who issued my debit card which was fraudulently charged. On Thursday, XX/XX/XXXX at XXXX EST I received a Fraud Alert Text from Peoples United Bank asking about fraudulent charges. I immediately responded to that text that the charges were fraudulent, and also called a bank representative to freeze my account and de-activate my debit card. Over the course of the next week, we worked with the bank to file an in-person affidavit ( signed and notarized at the bank ), detailing the fraudulent charges totaling {$3400.00}, plus overdraft fees. In addition, we spent many hours on the phone with the bank discussing each card ( placed via a XXXX account ), and how to reverse these charges. These charges were : {$790.00} on XX/XX/XXXX {$310.00} on XX/XX/XXXX {$780.00} on XX/XX/XXXX {$780.00} on XX/XX/XXXX {$780.00} on XX/XX/XXXX Total of {$3400.00} Each charge was placed via a XXXX account ( the same account ). These charges all hit 1 day after I had locked my account. The bank then charged me 5 {$37.00} overdraft charges, as the first charge of {$790.00} put my account into overdraft status. This totals {$180.00} in overdraft fees. I suspected that my card was hacked through use at a Merchant ( XXXX XXXX XXXX ) who notified me on Friday XX/XX/XXXX, that they had learned XXXX had been injected on their website, and that my data was effected. This is likely the root cause of the data breach. Unfortunately, XXXX XXXX failed to notify me promptly of the issue when they learned of it ( XX/XX/XXXX ). This documentation of a data breach was submitted to the bank along with my affidavit of fraudulent charges. It was also my understanding that XXXX XXXX reached out directly to Peoples United Bank to alert them to the issue. On XX/XX/XXXX, the bank issued provisional refunds to my accounts for all charges, and all overdraft fees, as we had satisfied all requirements of documentation. On XX/XX/XXXX, I received a email that my fraud claim was denied, stating : that " The Bank has determined after completion of its investigation that it is not liable for your claim. The provisional credit that you received in the amount of {$3400.00} will be deducted from your account in 7 business days. '' Their response to the issue took place over 45 business days after receiving the notarized affidavit, which is a violation of the law : The bank or credit union must then resolve the issue in 45 days, unless the disputed transactions were conducted in a foreign country, were conducted within 30 days of account opening, or were debit card point-of-sale purchases. I'm currently negotiating with Peoples United Bank to resolve this issue, but was initially told their decision was final. We have documented every step of the issue, and provided complete documentation and made all the required steps with Peoples United Bank. The fact that they are denying this fraudulent claim, is in fact fraud. I had frozen my account before these transactions posted, and followed every step of the process. In effect, my account was robbed by someone to the tune of {$3400.00} and the bank is denying it, and going against the consumer protection. Additionally, these charges were placed against a MasterCard debit card, which guarantees that I'm protected against fraud. XXXX XXXX XXXX " When you use your Mastercard, you're protected against fraud. Have peace of mind knowing that the financial institution that issued your Mastercard won't hold you responsible for unauthorized transactions. As a Mastercard cardholder, Zero Liability applies to your purchases made in the store, over the telephone, online, or via a mobile device and ATM transactions. As a cardholder, you will not be held responsible for unauthorized transactions if : You have used reasonable care in protecting your card from loss or theft ; and You promptly reported loss or theft to your financial institution. If you believe there has been unauthorized use of your account and you meet the conditions above, rest easy knowing you have the protection of Mastercards Zero Liability promise. For additional protections with respect to unauthorized transactions, please contact your bank or credit union. Note : Zero Liability does not apply to the following Mastercard payment cards : commercial cards, or unregistered prepaid cards, such as gift cards. '' As such, Peoples United Bank is failing to uphold the conditions stated as part of my contract, which is also a breach of laws, and of contract. In total, Peoples United Bank is attempting to deny a valid, and perfectly documented fraud complaint, which amounts to theft of my personal money.
06/07/2018 Yes
  • Money transfer, virtual currency, or money service
  • International money transfer
  • Other transaction problem
  • VA
  • 23462
Web
Summary : I placed an international wire to transfer funds to an offshore trading account and as of this writing the funds have not reached their destination and have completely disappeared. My bank, Peoples United, the intermediary bank, XXXX XXXX, the beneficiary bank, XXXX ( XXXX ), and the final beneficiary, XXXX ( XXXX ), have no idea where the funds have disappeared to. Details : On XX/XX/XXXX I entered a local branch of Peoples United to place an International Wire Transfer to send XXXX dollars to an account I hold with a XXXX XXXX in XXXX ( XXXX ). During this transfer process there was a point of confusion that I need to address. Initially XXXX customer support sent me an outdated IBAN ( International Bank Account Number ) which was used on the initial transfer. However, having remembered that there was a different IBAN displayed on their website I quickly, within 30 minutes, filed an amendment with the local branch. Documentation will be provided. Over the course of the following weeks the funds failed to appear so I began making inquiries with the branch as well as with Peoples United Bank N.A. Customer Support. The responses I received were always the same, " we are waiting on XXXX to reply to our messages, try back in a few days ''. So, every few days I would call again only to get the same response as before. Having the sneaking suspicion that perhaps some type of incorrect information had been used, I gave a customer support agent the information to double check against that of the information used by the Wire Department. The customer support agent informed me that the previous, and incorrect, IBAN had been used. A week after that I spoke with the Call Center supervisor who informed me of the opposite, that the amendment had actually been implemented. I have also been told that different SWIFT/Sort codes may have been used from the one I provided. Upon receiving two separate stories and being repeatedly told that all they could do was wait for a response from XXXX I requested that they call XXXX directly. In fact, I have requested this measure be taken on multiple occasions and have been refused multiple times. Employees cited that 'all communication had to go through " official channels '' and there was no way for them to contact XXXX outside of what they already were doing '. At this point I decided to take matters into my own hands. On XX/XX/XXXX I contacted XXXX customer support, I informed them of the situation and they were very helpful and forthcoming. I spoke with a representative from their Business Banking department, he contacted the XXXX Wire Department to see if any funds had come in from my account number, or in the amount transferred. According to XXXX they hadnt received anything like it. According to XXXX given that they never received anything, they have nothing to reply to, thus my bank is waiting on a reply that will never arrive. This is something I have communicated to my bank several times and yet they still refuse to try other approaches. I have also maintained communication with XXXX throughout this ordeal, unfortunately they have no information to add. In this day and age everything is electronic, the idea that funds can just be " lost '' is preposterous and Peoples United have shown an extreme lack of competence in the way they have mishandled this situation. It is now XX/XX/XXXX and they still have no idea where the funds are or even what next steps to take. In two hours of making phone calls I had learned more about this situation than they had in two months. The lack of imagination in this regard is disturbing, that no one from senior management can pick up a phone and make a phone call to move things in the right direction so that " official channels '' can even be used, is disturbing. The XXXX representative did inform me that perhaps it's in a hold with XXXX XXXX, I attempted to contact XXXX XXXX but they, unfortunately, were not as forthcoming. I have also been informed that there may be fees in tracking/recovering these funds, which, in my opinion only adds insult to injury. Given that Peoples United lost these funds, I am holding them directly responsible for replacing them. At this point I am surprised and appalled to not have heard from any senior representatives in Peoples United Retail Operations on how they intend to resolve this issue. I have been very patient and understanding thus far, however, clearly it is time to take further action and explore other options. Peoples United Bank 's ability to handle this matter is questionable and I believe their investigation requires oversight.
11/25/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • NY
  • 105XX
Web
I opened a checking account on XX/XX/20 and a savings account on XX/XX/20 with People 's United Bank. I was able to setup online access and see the checking account on XX/XX/20. Subsequently, for the opening deposit, they required I verify my external bank account where funds were to be withdrawn from, which is XXXX XXXX XXXX XXXX ( XXXX ). Trial deposits posted to the XXXX account on XX/XX/20 in the amounts of {$0.00} and {$0.00}. I verified these trial deposits with People 's United and they withdrew the {$25.00} opening deposit from my XXXX account and deposited it into my new People 's United checking account. I then opened a savings account a day later and for some reason, was required to do another verification of my external XXXX account, which I did. I received trial deposits of {$0.00} and {$0.00} on XX/XX/20 and went to verify those on People 's United 's website that day. However, upon trying to login with the same online banking account I had just setup and used the day before, I was rejected and told to call customer service. Upon calling customer service, I was told I would have to go to a local branch to show my ID to prove that the XXXX account was mine. I think it goes without saying that in the middle of a pandemic, this was not optimal. However, I said I would try to get to the branch that weekend. Unfortunately, I was unable to get to the branch because after discussing with my wife, we didn't think it was worth the potential exposure risk just for a couple of new bank accounts. Given we have three-year and four-month old children, not to mention our own health. So I forgot about the accounts until today, XX/XX/20. I just got off the phone with People 's United to close the two new accounts, as I explained I did not feel safe going to a branch during a global pandemic. The nice representative put me on hold and came back a few moments later explaining the reason for the account " lock, '' which was that I had to go to a branch and show my ID and now a XXXX statement proving the external account is mine. All of this over {$25.00}. The initial {$50.00} savings account deposit I had setup never went through, so they have {$25.00} of mine and have had it for almost two months, and verified the bank account twice via trial deposits, and I still have to go in to prove I am who I claim I am, even though all of that information was provided during application for these accounts, as is typical for deposit accounts. When the representative got back on the phone, she explained all of the above and I said I'd like to just close the accounts, as I am currently applying for a mortgage to buy a new home and moving money around would create unnecessary overhead on the mortgage lender side. She then explained that even to close the accounts, I need to go to a branch to prove my identity. I questioned this logic, as they already took the {$25.00} nearly two months ago, even though they claim they don't believe I am who I say I am. Now, they won't refund my {$25.00} and close the accounts, effectively keeping my {$25.00} hostage, even though I went through all of the normal account opening steps ( such as providing name, address, driver 's license ID information, etc. ) AND did two different trial deposit verifications. On top of this, there are monthly fees on these accounts which will quickly bring the accounts negative if they are not closed promptly. This is a large risk to me as I have worked very hard over my adult life to keep my credit, XXXX, and other records clean and in good standing. If these accounts go negative, that may risk my reputation I have worked so hard to achieve. This is insane. I have opened so many deposit accounts in my lifetime and have never had this happen. This is a flawed policy within the People 's United organization and them keeping people 's money hostage until they go expose themselves in a pandemic is wrong and shameful. Even outside of a pandemic, this practice should be illegal. What was the point of me providing all of my information up front if they simply aren't going to believe me? I asked the representative if I could provide any information online to not have to go to a branch and she said no and I still had to go to a physical branch. Talk about a complete disregard for anyone 's health and safety ...
09/15/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NY
  • XXXXX
Web
On XX/XX/2019, my account was overdrawn due to several debit card transactions that were pending. I notify the bank right away and prior to the transactions posting I deposited money into my account to cover them. However the bank imposed overdraft fees on those same transactions before the items posted. I spoke to sales and service manager XXXX and banker XXXX XXXX regarding the situation. Because I wasn't sure what was going on I contacted the branch while making the deposit. Again, prior to the items posting. At that time, I requested that the fees be refunded. I clearly did not understand how the overdraft on debit card transactions work and immediately asked that my debit card be closed and the debit card coverage be cancelled. They said they couldn't refund the fees and was rude and standoffish. They also could not explain to me adequately how I incurred the fees. I asked for the branch manager XXXX and they advised me that he no longer worked for the company. The day after, my transactions history showed my deposit posted, then the overdraft fees and finally items that were pending. I could not understand how items that were pending that hadn't gone through full verification incur a fee before the items even posted. So I called the customer service number and they advised me to go into a branch. On XX/XX/2019, I stepped into a branch. By that time I incurred more fees because of how the bank manipulated the transactions. I accessed {$370.00} worth of fees. I went into the branch on XXXX XXXX in XXXX XXXX and spoke with a branch manager XXXX. Due to the fact that my branch didn't have one. During the interaction, XXXX seemed frazzled and could not clearly explain to me what happened. I then asked for the district manager, and she said he was not available. I then left with the district managers business card. During that branch visit, I also made a withdrawal at the teller since my current and available balance stated that I had enough funds. I withdrew the money as a result, then later learned I accessed a fee from that transaction. By the end of the week, I had incurred {$440.00} in fees. During this fiasco, I noticed that {$170.00} was refunded to my account. Had on XX/XX/2019 XXXX and XXXX properly addressed my issues and refunded the fees I am certain that I would not have in turn charged additional fees. In the last two to three months I have tried with no avail to schedule appointments with the district manager and speak to other Branch employees including XXXX and XXXX XXXX to resolve this matter. All I keep getting is empty promises and no follow-ups and the runaround. And to add insult to injury, I requested on two separate occasions to order checks on my account. I first asked XXXX and then I asked XXXX. They both assured me that the checks will be ordered. To this day, I have never received checks and hope that my account hasn't been compromised due to loss or undelivered checks. I have tried to schedule appointments with the district manager as well. Due to scheduling conflict on both sides we have not met. In XXXX I was advised he was on vacation for two weeks. I left three messages and they never resulted in a return call. I'm more than frustrated and just want an explanation, apology and the remaining {$170.00} of fees to be refunded to my account, which is the remaining fees that have not been reversed. I can not understand how a bank operates like this. I feel the bank manipulates the account transaction history where the current and available balance in real time does not match the balance online or via the mobile app. How can a consumer really know what's in their account hence avoiding a overdraft fee? What I've done to correct the issue is cancel the debit card coverage and minimize all activities on my account. I've decided to use another bank primarily. I rather deal with a bank that is trustworthy and upfront. I can't even get transparency, honesty, follow up or respect. I have copies of all my deposit receipts, printouts and screenshots of my on-line account activity. On the same date, balances on those three platforms can differ. That's super deceptive. As a result when I receive the net proceeds from my house sale I will definitely not deposit it into this account. I am dissatisfied altogether.
12/03/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 060XX
Web
On XX/XX/2020 a fraudulent charge was made to my and my son 's joint account in the amount of {$350.00} from our joint checking account held by People 's United Bank in CT ( henceforth People 's ). The charge was listed as a merchant from XXXX called, " XXXX ''. Both my son and I placed separate phone calls to People 's notifying them of the fraudulent charge while it was in " pending status '', as noted in the accounts mobile app. We were both, separately, informed People 's could not stop the charge even though it was still " pending ''. I would note I check the status of my accounts daily utilizing People 's mobile app on my cell phone. People 's listed our notification date of fraudulent charges as XX/XX/2020, however, I believe our notification to the bank was much earlier than the date " they '' placed on the affidavit. My evidence would be that the charge was still " pending '' when People 's was notified and two business days passed subsequent to the fraudulent charge date. In essence, our reporting had to of been earlier then XX/XX/2020 because the charge was still " pending ''. My mobile phone company XXXX should have records of our calls. In addition, People 's notes all calls and complaints via their computer systems, which to date, they refuse to provide us copies of. Both my son and I were informed they would be investigating and that we would need to fill out an affidavit. They also stated that the monies might or might not be placed back on the account during the investigation within 10 business days, but that it " wasn't always done that way and they sometimes conduct the investigation first. '' I only mention that, due to the length of time this issue/case has been going on. On or about XX/XX/2020 I inquired as to the status of the complaint/case. At that time I was informed the case was " closed, and a letter had been mailed to my address '' stating the same. I never received any letter from People 's, and again, they refuse to provide a copy of this alleged letter. When I inquired as to why the case was closed, I was informed because the " affidavit had never been signed. '' My evidence of this is the emailed affidavit re-sent via email on XX/XX/2020. At no time was any other reason given for closure of the case. Again, weeks passed before I made another inquiry. I was under the impression they were now conducting the investigation. Upon a subsequent call, date unknown, but I'm sure XXXX could provide a copy of phone records if necessary, I was notified by " voice mail '' ( I have the recording ) that the funds would be credited to my account on Friday, XX/XX/2020. On Friday XX/XX/2020 the funds were not deposited to my account. I made another inquiry and was informed that at some point prior to our reports of fraudulent charges back in XXXX, that my son " accepted the charges via a text ''. My son has no recollection of doing so, however, doesn't remember if it might have happened. Regardless, we both reported the charges as fraudulent while it was " still pending ''. In addition, this was the first time People 's made this claim regarding the text despite our numerous communications. I don't believe a proper investigation was ever conducted by People 's. I don't believe that People 's is being forthcoming with information that they may have. People 's refuses to provide me with copies of my communications with them ( noted on their computer systems when I call ), a copy of the letter they allegedly mailed to my residence and/or copies of this alleged text. More importantly and most notably, the FRAUDULENT CHARGES WERE REPORTED IMMEDIATELY AND WHILE STILL PENDING! I don't understand why People 's didn't immediately conduct a " charge-back '' based on two phone calls of fraudulent charges while the charges were still pending. The bank violated their own policy. In the attached documentation the claim was reported on XX/XX/2020, the letter states the affidavit needs to be submitted within ten business days. The bank closed the case on XX/XX/2020, claiming the bank has not received the completed affidavit. This was prior to the ten business days requirement. This violates their own policy and adds credibility to my claim that an investigation was never conducted.
06/11/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • MA
  • 02453
Web Older American, Servicemember
XX/XX/2021 Controller of The Currency Customer Assistance Group XXXX XXXX XXXX Suite XXXX XXXX, TX XXXX Dear Sir/Madam, Conforming to the guide on your web page, I am providing the following information. Bank Name and Address : People 's United Bank XXXX XXXX XXXX XXXX, CT XXXX Persons Contacted : XXXX XXXX and XXXX XXXX Type of Accounts : Money Market account ending in XXXX and an IRA account ending in XXXX. Both accounts have since been moved to another institution. Response : No written response as requested to date. My complaint is the Banks lowering the interest rate paid on the XXXX XXXX and the IRA accounts from 45 basis points to 10 basis points without any verbal or written notification to customers. I became aware of these actions while reviewing the monthly statements ending XX/XX/2021. I called the Banks Executive office, earlier this month to speak with XXXX XXXX after being advised by the OCC office that banks do have to notify customers when existing rates are being lowered. After more than two weeks, there has not been a written response from that office. This mirrors there usual dilatory responses. My sense is many people do not examine their monthly statements too closely. There may indeed be many customers who do not realize what this bank has done to their rate of return. That is, in my opinion, not a fair way to treat customers. XXXX XXXX, a local field representative did call and expressed the opinion there was no requirement to notify customers. I requested a copy of their Disclosure Form and a letter stating their policy. Nothing has arrived. When and if that material arrives, I will be checking to see why the Bank is not in com-pliance with the verbal opinion I received from your office. I do not believe, for most people, a monthly statement makes a proper notification, of a large reduction in the amount of interest their account is earning. At the least, in my opinion, a separate letter with that news should be required from the bank to every account holder. Please do not hesitate to be in touch, if any additional information is needed. Sincerely, XXXX XXXX XXXX XX/XX/2021 Controller of The Currency Customer Assistance Group XXXX XXXX XXXX Suite XXXX XXXX, TX XXXX Dear Sir/Madam, Conforming to the guide on your web page, I am providing the following information. Bank Name and Address : People 's United Bank XXXX XXXX XXXX XXXX, CT XXXX Persons Contacted : XXXX XXXX and XXXX XXXX Type of Accounts : Money Market account ending in XXXX and an IRA account ending in XXXX. Both accounts have since been moved to another institution. Response : No written response as requested to date. My complaint is the Banks lowering the interest rate paid on the Money Market and the IRA accounts from 45 basis points to 10 basis points without any verbal or written notification to customers. I became aware of these actions while reviewing the monthly statements ending XX/XX/2021. I called the Banks Executive office, earlier this month to speak with XXXX XXXX after being advised by the OCC office that banks do have to notify customers when existing rates are being lowered. After more than two weeks, there has not been a written response from that office. This mirrors there usual dilatory responses. My sense is many people do not examine their monthly statements too closely. There may indeed be many customers who do not realize what this bank has done to their rate of return. That is, in my opinion, not a fair way to treat customers. XXXX XXXX, a local field representative did call and expressed the opinion there was no requirement to notify customers. I requested a copy of their Disclosure Form and a letter stating their policy. Nothing has arrived. When and if that material arrives, I will be checking to see why the Bank is not in com-pliance with the verbal opinion I received from your office. I do not believe, for most people, a monthly statement makes a proper notification, of a large reduction in the amount of interest their account is earning. At the least, in my opinion, a separate letter with that news should be required from the bank to every account holder. Please do not hesitate to be in touch, if any additional information is needed. Sincerely, XXXX XXXX XXXX
09/17/2020 Yes
  • Money transfer, virtual currency, or money service
  • Money order
  • Confusing or missing disclosures
  • CT
  • 06095
Web
It started when I tried to sell my car online. I was made an offer on my car and the buyer sent me a cashier 's check ( please see attached for copy ). I went to People 's United Bank on XX/XX/2020, to deposit the check in my checking account at my local branch in XXXX, CT located inside the XXXX XXXX XXXX grocery store. As I deposited the check, I watched the teller put the check in a scanning machine, which I presumed to be the machine which would verify it's genuineness, input data, etc. The teller then told me that the check was " good '' and would be ready to use by the next day. She then corrected herself and said it would be available to be used immediately. I thanked her and then walked away. I then turned around a minute later to ask why the check would clear so quickly as typically when I deposit a check it usually takes 3 business days or so to clear. She explained that because of the type of check it was, it processes and clears faster. I then left and immediately checked my bank account to make sure it was actually cleared and available. It showed the transaction as " pending '' so I decided to wait until it went through and was no longer " pending ''. The next day on XX/XX/XXXX, when I checked my online account, the transaction no longer said pending so I proceeded to withdraw a portion of the check, {$4300.00}, in cash to buy gift-cards to send the " tow truck company '' to pick up my car. When discussing with my mom the situation at hand, she did a quick XXXX search and soon realized that the check was fraudulent. I immediately called the People 's corporate office and asked that they verify if the check was real or fake. I was told within a few minutes that the check was fake and that because I personally withdrew the cash from my account, they would be unable to reimburse me. After ending my conversation with them, I tried to reach out to the scammers so that they would return my money, I filed a report with my local police department, and I attempted to call back People 's corporate office on further guidance. They again reiterated to me that they were unable to refund my lost funds. I explained to them that I was told by the teller that it was a good check and that I had no idea that a cashier 's check could be fraudulent. I also explained that I am a naive customer who relied on the expertise of my bank and its employees to detect a check 's genuineness. I was never informed that even though a check may be " available '' in my account it does not mean it is a " good '' check. I was instead met with responses of rejection and blame, such as : " Sorry, even though it's not my fault. ", " It's the responsibility of the customer to only accept checks from people they trust. '' and " Next time, you should inform the teller the details of your car selling transaction so they may better inform you. '' None of these details were mentioned to be before this incident occurred so I did not do any of these things. One representative who was the manager at the corporate office ( XXXX employee # XXXX ) even hung the phone up on my father and I on XX/XX/XXXX at XXXX EST as we tried to plead my case and then lied about it when we called her back. As a customer I was left in the dark about the possibility of a fraudulent cashier 's check, the steps that should be taken when depositing large amounts, and the fact that my bank would not tell me immediately if a check is real or fake ( even though when I called their office after the fact they told me it was fake right away ). For such a large check, {$21000.00}, these details should have been disclosed to me so that I may take appropriate precaution. I have purchased and sold cars online many times before and have never taken these steps or have been told to take these aforementioned steps. I was also told by Corporate office and my local branch that they would leave a message for the Customer Experience Manager explaining the situation so that they may reach out to me for a further resolution, however, I have not yet received that phone call.
05/02/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • ME
  • 040XX
Web
On XX/XX/22 my mother passed away. Her largest asset is a checking account ( approx. {$50000.00} ) with Peoples United Bank XXXX XXXX XXXX XXXX, XXXX, Maine. I initially contacted the bank on XX/XX/22 and was told by XXXX XXXX to come in. On XX/XX/22 I was informed that the account had been set up as a XXXX XXXX Account with my brother XXXX and I as equal beneficiaries. I was told that upon my mothers death we each became owners of XXXX of the account and by showing identification and the death certificate I could withdraw my XXXX. I was told that one benefit of the XXXX XXXX was that the monies didnt have to go through probate and therefore cash would be immediately freed up and available to be applied toward paying final expenses. On XX/XX/22 I returned with identification, a death certificate, and an affidavit stating that the probate estate was less than {$40000.00}. It is my intent to use my XXXX of the funds to pay final expenses and then to divide the remainder between the XXXX children. However, I was now told that the bank wouldt let me withdraw my XXXX unless XXXX came into the bank and simultaneously withdrew his XXXX of the funds. For many years XXXX has refused to speak or deal with any of his XXXX siblings. I told XXXX it would very difficult to get him to come into a branch with me or to provide a notarized letter. Nevertheless, I texted and phoned XXXX several times to coordinate a meeting but got no response. Subsequently I received a communication from his attorney indicating that he has no intention to cooperate. On XX/XX/22 branch manager XXXX XXXX called me to say that XXXX had called them saying he wont come into the bank or sign papers that would allow me to withdraw my XXXX of the account. I have asked the bank several times to see documentation spelling out their policy of requiring simultaneous withdrawals, or any paperwork my mother maXXXX have signed that would have set up these limits, but I was told I couldnt see anything due to privacy reasons. On XX/XX/22 I emailed XXXX XXXX, President Maine Peoples United for assistance. He had his senior market manager, XXXX XXXX, call me on XX/XX/22. She told me that because my brother and I were both named as primary beneficiaries neither of us can receive a share until the other signs off. I have contacted two local banks and set up a hypothetical situation similar to mine. Both confirmed that they would pay out my share of the funds without requiring cooperation from my brother. I have reviewed a copy of Peoples United Banks Consumer Deposit Account Agreement, specifically page # 5 regarding XXXX XXXX Accounts, and see nothing requiring simultaneous distributions. I also contacted the Maine Bureau Of XXXX XXXX and was told there were no federal or state laws nor any other reasons they were aware of that prevented Peoples United from paying me the funds ; unfortunately however, Peoples United Bank did not fall under their regulations and I should contact the Comptroller of the Currency for assistance. To sum up, I was told by the bank that XXXX the funds are now legally mine, yet the bank refuses to convey them to me unless my brother cooperates. The Bank has not provided me with any documentation to show how they have any authority to withhold my funds. I dont understand how they can let a third party, my brother, have influence over when and how they will pay me funds that I understand to be rightfully mine. Please have the Bank provide me with documentation clearly showing what they are basing their position on or, preferably, instruct them to pay out XXXX of the funds to me as soon as possible.
03/24/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • VT
  • 05401
Web
Around XXXX on XX/XX/2020 I got a text claiming to be from People 's United Bank ( the bank I use for personal banking ) asking me if a charge was fraudulent. Not having made the charge, I responded that yes, the charge was fraudulent. I immediately received a phone call from someone claiming to be from People 's United Bank. They asked me to confirm my identity by asking for my PIN number. I thought nothing of this, since when I go to People 's United in-person I am required to enter my pin to make any transactions on my account. The person on the phone told me that my account had been compromised and that I would be issued a new debit card. The person on the phone acted kind of strange -- quiet and not as friendly as I would expect a customer service person to be -- so I asked them to verify that they were from the Bank. They read off my social security number and then told me that they were calling from the People 's United hotline on the back of my debit card ( XXXX ), which they were. They then walked me through the process of issuing a new debit card. Finally, they said that they needed to test the fraud alerts on my account. They told me that I would receive a test alert. I received a test alert saying : " Did you try a XXXX charge at CHASE on card XXXX? Reply YES or NO '' and they told me to respond " YES '' to it, claiming that it was not real and just a test. As soon as I hung up the phone, I realize that the situation was deeply wrong. I checked my checking account, and sure enough, money was starting to flow out it. Meanwhile, they somehow accessed my savings account and money was being transferred from my savings to my checking. I immediately ran to the People'e United branch near my office ( on XXXX XXXX in XXXX, MA XXXX. The staff there listened to my story, were extremely helpful, and promised over and over that I would " get all of my money back ''. Since it was XXXX on a Friday afternoon, they froze my accounts and told me to come back next week to file a claim. I returned to the branch the next Wednesday, after all of the charges had cleared -- like they told me to. We reviewed the charges on my account -- there were over {$1100.00} in withdrawals from a XXXX ATM in XXXX Florida. This seemed impossible to me since I had my debit card in my hand the entire time. I didn't understand how someone could be using my checking information at an ATM in another state. I filed a claim, while the staff continued to promise that I would " get all of my money back ''. A few days later, I received a letter in the mail from People 's United Bank stating that they had conducted an investigation and found that they were not liable for the fraud on my account. That day, I called the People'e United Branch I had been working with. They reiterated that I would " get all my money back '' and that the branch manager would contact the Fraud department and get the decision changed. That was on XX/XX/XXXX. On XX/XX/XXXX, I called the branch to check on the status on my claim. The woman who had been helping me this whole time told me that they had tried to help but there was actually no way I was getting my money back. She claimed that since I had given out my PIN, the liability fell completely on me. My understanding was that as long as I reported the fraud charges to the bank promptly that the bank would give me my money back. I feel strongly that People 's United Bank should honor my claim and help me get my money back. I am wondering what steps the Consumer Financial Protection Bureau will take on my behalf to resolve this dispute.
01/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NY
  • 10598
Web
on XX/XX/2019, I noticed my bank account ( # XXXX ) had a negative balance. I contacted the bank and they confirmed the bank account had been hacked and over {$6800.00} ( approximately ) had been stolen out of the account. The fraud department of the bank investigated the false merchant and determined the amount of approximately {$6800.00} was stolen out of the account. I started the claim process of recovery of the funds that was stolen from the account. There was a total of 4 claims that were processed claim # s of XXXX ( {$980.00} ), XXXX ( {$3700.00} ), XXXX XXXX {$2300.00} ), XXXX ( {$2200.00} ) .The bank credited the amount of {$3200.00} to my account on XX/XX/2019. I was told by the bank ( Fraud Department ) on XX/XX/2019 that the rest of the funds would be recovered but would take a little longer ( up to 10 days more ). I again contacted the Fraud Department, they transferred me to a third party company ( XXXX XXXX is the name of the company ) that handles all claims from peoples united. The clerk said they have never heard of any claims, there were no claims filed and said they could not confirm I had any bank account with Peoples United Bank. Today XX/XX/2019 I called the bank to check up on the status of the pending claims. The customer service clerk looked at the following claim # s of XXXX ( {$980.00} XXXX, XXXX XXXX {$3700.00} ), XXXX ( {$2300.00} ), XXXX ( {$2200.00} ). She said all claims were closed. I told her only {$3200.00} was credited to my account and asked when they other amounts would be credited. she put me on hold to check with a " supervisor ''. She said she had my information and call back phone number in case we got disconnected. She put me on hold and then the call was dropped. She never called me back. I called again, I got another customer service rep on the phone. The other rep told me the same information about the status of the claims. The claims were all closed with no notes on the them. The rep commented that " having no notes on the closed claims was weird ''. She said she would call the fraud department and put me on hold. I gave her my call back number in case we got disconnected and she will call me back. She put me on hold and the call was lost. I received no call back. I called the customer service number a third time. Another customer service rep answered, gave me the same information about the claims being closed with no notes. She gave me the same run around about placing me on hold and calling me back after reaching the fraud department and again the call got dropped without a call back. I called my local branch in XXXX NY. I got the branch XXXX XXXX XXXX. She said that she looked into it and everything was processing. Nothing was closed. She told me to call back in 10 minutes and she would have all the information for me after she researched it. I called back the XXXX, NY branch in 20 minutes. I got a male teller on the phone that told me that XXXX XXXX was unavailable and he said that he called the " back office '' and said all my claims were processed. I told him that things sounded " funny '' and that I filed a complaint with the New York State Consumer Protection Board on suspected fraud within the bank not properly crediting my account. He said he had to go and hung up on me. XXXX called me back 10 minutes later and said she would handle the account and " take care of everything ''. Based on all the time, run around and conflicting information I have gotten as well as all the people from this bank I have had to deal with, i simply do not believe her.
03/04/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MA
  • 01420
Web
As a non-account holder, I am unable get information on the status of release of funds held somewhere between two banks following an unauthorized check deposit of funds due to me. A check made out to me by the Commonwealth of Massachusetts in the amount of {$5800.00} was " mailed '' to me on XX/XX/XXXX. On XX/XX/XXXX XXXX XXXX XXXX called me to tell me that an individual who was not the payee tried to fraudulently deposit my check through an ATM into an account of another name ( not me ) But that they did not get the funds and they are holding the funds. They told me I must get the payor-account holders bank Peoples United Bank to submit paperwork to allow them to release the funds. The payor on the check is the Commonwealth of Massachusetts Group Insurance Commission [ GIC ] - ( a state agency of Massachusetts that handles health and other insurance for state employees ). The MA GIC bank that the check was drawn upon is People 's United Bank - routing no. XXXX. GIC bank records show that as of XX/XX/XXXX the check was " issued '' on XX/XX/XXXX, " posted '' on XX/XX/XXXX, and the status is " paid ''. An image of the check showed the back of the check was blank with NO endorsement of any sort on it. I do not have any account with either People 's United Bank or with XXXX XXXX XXXX so I am unable to pursue any investigation or release of my funds directly. I have been trying to work with the payor-GIC to get them to work with their bank-People 's United Bank to get my funds released from the " hold '' placed on them by XXXX XXXX XXXX. I have done all that I can from my end to get this resolved. I completed a " Check Affidavit, [ to ] People 's United Bank '', on XX/XX/XXXX but was not able to give this affidavit to Peoples United Bank directly because the check is not drawn on my account and they told me to go to the payor-GIC to have them submit it. I was able to get payor-GIC through their legal department to accept the affidavit from me to give to Peoples United Bank to start the process to get the funds sent back to their bank for the payor to then reissue payment to me. I gave the original, notarized affidavit to the payor-GICs legal department who later told me they submitted all the information to People 's United Bank around XX/XX/XXXX. As late as XX/XX/XXXX XXXX XXXX XXXX told me that my funds are still on " hold '' with them but they could give me no more details. They gave me a fax number to give to the payors bank Peoples United Bank. to give to their bank. Because either bank can not communicate directly with me, I am unable to get information on the status of release of my funds or able to learn whether there is even a claim begun between the two banks - most particularly People 's United Bank. Payor-GIC said they will let me know when they get a response from their bank but have told me nothing further. It is now 7 weeks since the check first issued from the payor and I have no way to know when or if these funds will ever be released to me in any timely manner, if ever. I am in early retirement status and my spouse, a XXXX XXXX survivor has exhausted unemployment benefits. This payment is urgently needed! This payment was a refund for health insurance premium overpayments that were unavoidable. It should be noted that the check that first issued on XX/XX/XXXX for these funds and was purportedly mailed to me then, but I have never received it. In communication with payor-GIC, they put a stop payment on that first check and I have heard nothing further about it.
01/16/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Opening an account
  • Unable to open an account
  • CT
  • 06457
Web
On X/XX/17, I went to Peoples Bank in XXXX CT to cash a personal check from one of my business investors, XXXX XXXX. I showed th branch manager, XXXX XXXX, the loan agreement sent and executed by XXXX that morning. I am opening a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We had just submitted the business proposal to XXXX on Thursday. I asked if I could cash the check as my financial institution, XXXX XXXX XXXXXXXX, stated it would take until XXXX to clear the funds. The attorney for the real estate transaction required a {$2500.00} retainer check that day and the real estate agent requested a $ XXXX check made out to the seller to show we were serious about lease purchasing the property. The branch manager proceeded to take my info and tell me that they did not have enough cash in the drawer and the female teller with brown hair stated that an alternative would be to try another branch. They had another large check being cashed and would not have the funds to cover. The branch manager than stated he was waiting on XXXX to verify funds. He stated they could not write a cashiers check unless I opened an account. I then proceeded to give him my license and XXXX XXXX XXXXXXXX debit card. He then went in the back room for a long period of time. He proceeded to tell me he could not help me and that he would not open an account. I asked him what the policy was and asked if his corporate offices would be interested to hear that he was refusing to take my business. In retaliation XXXX called the fraud department and lied stating that I stole the check. XXXX at the fraud department then proceeded to tell my investor, XXXX XXXX, that this business was a fraud and I was stealing their money. The only reason I entered a business arrangement is to provide structure for their XXXX year old daughter. Whose only job has been working with horses. I have been planning this business for 10 years, looking at property for 4 years, taking to XXXX XXXX XXXX XXXX as a mortgage broker, lining up a barn manager, trainer and assistant, getting insurance, legal, an appraisal and title search, and writing up a proposal with financial projections for the next three years. I have a XXXX degree from the University XXXX XXXX and have been working in XXXX XXXX XXXX and XXXX for the last ten years, most recently XXXX XXXX XXXX and leading the XXXXXXXX XXXX for XXXX. In addition I am the XXXX of the XXXX XXXX XXXX XXXX XXXX XXXX. I was XXXX at XXXX months from XXXX to a white CT family. I had no say or choice in the matter and have only known how to build American roots. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I have NEVER been so disrespected especially by a financial institution. They NEVER even apologized. The investor and I went the next day and got certified checks for the seller and attorney fees. The branch manager in XXXX XXXX then proceeded to tell me that theres an override code for a cashiers check. There are numerous clear violations of my civil liberties in addition to unfair and deceptive business practices. I am trying to bring commerce to CT and have faced every unnecessary handicap because of insecure, white washed supremacy delusions. What happened to this country being built on the American dream?!?! Small businesses are how the big businesses became great! Let us not forget that!
08/25/2020 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Fees charged for closing account
  • CT
  • XXXXX
Web
I need to ask CFPB to please help me with an attempted IRA Rollover that got renamed a distribution and was therefore taxed. I had an IRA CD from People 's United Bank that matured XX/XX/XXXX. ( Acct # XXXX ) ( Plan # XXXX ) On XX/XX/XXXX I went to the XXXX XXXX XXXX XXXX in XXXX, CT to retrieve my funds. I was not allowed to fill out the form myself to rollover from a People 's United Bank IRA CD to my XXXX ( workplace plan ) 401k. Several People 's Bank associates blamed the Corona virus panic and denied me interior access to the bank repeatedly. So I had to wait to process the rollover via the drive thru. When Vice President XXXX XXXX ( employee number XXXX ) did process the form that was required she did so incorrectly. First she submitted the required form to the IRA Department of People 's United Bank in XXXX, VT with a date of XX/XX/XXXX and the form bounced back to XXXX, CT via USPS mail. And she proceeded to sit on the returned form in need of a correction and do nothing. I waited and waited for the check in the mail as had been originally promised. Finally, after I was forced to complain, XXXX XXXX then revised my form, processed the check as a distribution and withheld CT taxes. This was because she misidentified the rollover as an early withdrawal and therefore it was taxed as a distribution. ( My IRA CD was put into Plan XXXX. ) I specifically stated that this was to be a rollover. For 43 days various employees had told me that there is no way to correct this and l must contact the State of Connecticut Tax Division to rectify the taxation error and/or miscategorization that the aforementioned People 's United Bank employee made. ( XXXX XXXX ) Further, on the advice of XXXX XXXX at XXXX, I had to add the missing taxed funds in order to make any rollover to my XXXX ( workplace plan ) 401k legitimate since partial contributions would be taxed and/or refused and cause a potential IRS audit. This was bad customer service to say the least. I have quite the story to tell about those 43 days as well. Dropped calls, smart XXXX responses from banking representatives and a general XXXX blamed on the corona virus which I identify as an incredible ineptitude of People 's United Bank retirement banking procedures. And to top the whole mess off, several People 's United Bank associates that I talked to over the phone insisted that this matter had to be handled this way due to new Connecticut State tax law changes. Are there penalties for this type of conduct in Connecticut State banking law? Has the law been changed to tax rollovers in Connecticut now? Will I be taxed again when I actually do get a distribution of these funds? I have received paperwork in the mail continuing to identify this as an early withdrawal. I am extremely concerned about the perpetual mishandling of my funds. This banking error has now been passed over to me to get my incorrectly taxed amount back from the State of Connecticut. This burden, as I see it, should not be mine but should be rectified by People 's United Bank since I originally requested a Rollover form and I never asked for a distribution. Thank you for reading this. I hope I have clearly explained the situation.
05/31/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MA
  • 01056
Web
My dispute with Peoples United Bank : In XX/XX/XXXX I noticed a XXXX transaction hitting my checking account for {$69.00}. As I didnt make any recent purchase via XXXX and there was no merchant associated with the charge I started to investigate. I traced the charge of {$69.00} monthly on the XXXX to XXXX then from XX/XX/XXXX to XX/XX/XXXX on the XXXX of the month the charge was {$64.00}. I also noticed on XX/XX/XXXX there was a charge of {$1.00} with XXXX noted too. THERE was no charge on my XXXX account to reflect the transaction to identify the merchant associated with the charge. Ive provided my XXXX monthly account showing no transaction for those charges along with my monthly checking account to show the transaction. I contacted Peoples United to dispute the charges for I didnt authorize these transactions. I was give provisional credit for the items in question while Peoples investigated. I received 3 letters from Peoples dated XX/XX/XXXX ( I have attached those 3 letters ) stating the merchant supplied authorization for the transactions and my provisional credit was being reversed. I called the bank on XX/XX/XXXX @ XXXX that lasted 21 minutes asking for the proof that was supplied for the transactions. After bouncing around from person to person I told me that they were from XXXX XXXX. I was told by Peoples they would send me the proof the merchant supplied. I do have investment portfolios with XXXX XXXX so I called my portfolio manager and during my discussion with him he informed me XXXX XXXX does not have my personal checking information nor would they be debiting my account monthly. I also went in to the branch hoping they could help me and the branch called me and told me that I would have to reach out to the call center for there was nothing they could do. When I still hadnt received the proof from the merchant that I requested on XX/XX/XXXX I called back Peoples on XX/XX/XXXX @ XXXX and that call lasted 3 minutes before the call staff hung up on me. I called back @ XXXX and talked or 16 minutes looking for the documentation that supported the charges and was told the request was made to send that to me. Again I didnt receive the what proof was supplied from the merchant so on XX/XX/XXXX @ XXXX XXXX for 7 minutes call with Peoples Call Center , the operator informed me that I would have to open up an investigation at a charge of {$25.00} and hour for them to provide me with the proof the merchant supplied to support the charge. Needless to say I was dumbfounded and frustrated to say the least for the other people I talked to were able to request the information I needed. The first initial charge of {$1.00} on XX/XX/XXXX fits the scenario of a fishing scheme to see if it would go unnoticed and now Peoples is dismissing my request to provide me with proof of a charge I never authorized. I have attached my Peoples checking account from XX/XX/XXXX thru Current. I have attached my XXXX account from XX/XX/XXXX too current. I have attached my XXXX phone bill noting the times that I reached out to Peoples to provide the proof that was supplied.
12/12/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06830
Web
I have had fraud committed on my checking account back in the month of XXXX from the XXXX to the XXXX were an excess of XXXX dollars was fraudulently used and withdrawn from my checking account at People United Bank. As shown in the documents attached purchases on XX/XX/11 of XXXX dollars twice at XXXX XXXX, then XXXX dollar purchase at XXXX followed by another XXXX purchase and XXXX purchase at XXXX. Then on the XXXX of XXXX a checking withdrawal of XXXX dollars followed by two XXXX dollars transactions at XXXX 's and XXXX XXXX XXXX. The bank never alerted me of these suspicious transactions and I come to see the transactions a couple weeks later alerted by my son because his account was affected too. I called the bank and alerted them about the transactions, they said a claim had been made and to go into a local branch and close the account with fraud and open a new one. On XX/XX/XXXX I went to the one closest to my Job and was helped by a banker named XXXX where she told me a claim had been filed and I would get my money back in 90 days. As the 90 days goes by I never received an affidavit to sign and when I called they said there still working on it until one day I went to a branch and they called the fraud department and they stated I committed the transactions at these places and I was fraud-ed myself. and they not a fault, then they said I clicked on an email all without providing any proof. Then they said they had no claim on file. I am a XXXX XXXX XXXX mother of XXXX who works full time in the public school system it would be pretty hard to fool me to spend XXXX of hard earned money. I was told by an employee working there they never followed proper procedure at the branch I went too for they were supposed to inform me to go file a police report to which I had no knowledge of. I go with my son to go file a police report and my son gets in touch with one of the managers in charge of the region and is told no claim was filed and we have to file another claim. When asked how no claim was filed he couldn't give a valid explanation especially when an employee representing the bank told me twice a claim was filed. I go to branch with my son to file another claim and I ask the branch manager whose also in charge of loss prevention if fraudsters can steal your pin? He replies no that impossible when I know by doing a simple search on XXXX they can get your pin from the skimmers and data breaches. I filed another this time with an affidavit and have called the bank and have not heard anything back it has been over 5 months now and the bank has grossly been in violation of Regulation E I have never received any provisional credit and the time period allocated has expired for them to investigate this fraud. I feel this bank doesn't want to admit there at fault and is trying to prove my negligent without any proof and the fact there employees messed up there trying to cover up there own mess at expense to the consumer. I have been more than patient during this ordeal and would like to have this resolved.
08/04/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NH
  • 038XX
Web
This all began on XXXX/XXXX/16. That evening at XXXX I saw the account balance was negative with XXXX transaction in pending status. Immediately I withdrew money from my ( at the time ) XXXX account and went straight to the bank, however they were closed. I double checked prior to placing the cash into the night drop box that all transactions were pending in my online banking, once confirmed I put the money into the box. I also confirmed prior to going to work for XXXX that the transactions had not processed and they were all still pending. In total I deposited {$280.00} cash into the night deposit box, which I have been told in the past by the bank manager that it gets deposited first thing prior to opening. I was also told that this was a better option than depositing into the ATM due to the order in which they were processed. XX/XX/2016 at about XXXX I checked my bank to ensure things had been processed, and found a balance of {$6.00}. The institution had returned every single transaction, charged me XXXX fees of {$37.00} ( {$190.00} approximately ), which with a daily limit of XXXX was all they could charge me. The account started with {$170.00} in it. On XX/XX/2016- the transactions were as follows : {$65.00} ; {$110.00} ; {$14.00} ; {$40.00} ; {$4.00} ; {$35.00} ; {$26.00} ; {$10.00} ; {$50.00} ; {$20.00} ; {$57.00} leaving a balance of - {$250.00}. If the deposit was processed first thing in the morning prior to XXXX ( the last time I saw the transactions as pending ) this would have been avoided. The largest transaction was debited first even though one would think a bank would have financial soundness of their customers as a priority, not their own financial gains. Also if the largest of transactions would have processed first I would have avoided multiple fees, instead the bank processed the XXXX first which made my account -XXXX, this was followed by XXXX additional transaction which were placed in a way that caused every single one to be returned. On XX/XX/2016 there was an attempt to reprocess a XXXX card payment, leaving me with -XXXX and it was again returned. It was returned on XX/XX/2016 and I was charged another XXXX $ for overdraft. On the same day I was paid XXXX from my XXXX job leaving my account balance of {$270.00}. At this point transactions were beginning to be reprocessed along with fees from various credit card/loans/automatic payments/debit transactions, I still am having difficulty returning to my prior financial state which is leading to further overdraft fees, I am unable to close my account due to ongoing resubmissions from credit card payments, and this whole situation has definitely impacted my entire life negatively. Also I would like to add that I have contacted the bank multiple times since the start of this and they offered me {$74.00} to cover the unreal amount of stated fees, and said that they were doing me a favor and " got special authorization to do so ''.
08/15/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CT
  • 06512
Web
Because I had had to close my accounts, Peoples wo n't help further : My husband and I had opened a joint checking account where he banks, People 's United Bank, when we got married. I opened a personal checking account and a savings account at People 's United Bank at the same time. ( My husband 's personal financial accounts remain active and are not part of this problem. ) I was out of work from XXXX of XX/XX/XXXXthrough XXXX of XXXX, and used up the " buffer, '' our wedding money, to make the mortgage where unemployment left off. I was hired in XXXX of XXXX, and out of work again in XXXX of XXXX. My unemployment compensation, what little it was, was directly deposited to my own account. The balance was very low because I not had time to rebuild the buffer ; but I had the direct deposit. I managed to keep a decent balance in the joint account to pay the mortgage. Last winter, I could n't balance my checkbook. I went nuts. I 'd bounced checks and could n't afford the fees.I use XXXX, the same spreadsheet layout I 've used for over ten years, and could not find my error. This has never happened to me. I was mortified. With assistance, I managed to pay the fees and keep checks from bouncing until XXXX, when my unemployment ran out. I 'd never been able to catch up from the winter error ; and bills that were falling behind fell further since I 'd lost money paying the fees ... I deposited what I could get, but did n't realize that there was an added charge : $ XXXX monthly fees since I did n't have direct deposit. I bounced more checks. XX/XX/XXXX : I 'm not sure which account was overdrawn at the end. I closed one, and closed the other to pay the fees on the first ( with {$50.00} or so that I borrowed ). A little more than a week later, I got a call : the bank had made an error, and had a check for me to pick up. On XX/XX/XXXX, I picked up two checks totaling {$1100.00} or so. The missing money from last winter. I got to the bank a day or two later. The same morning, I 'd had to ask my husband for XXXX XXXX for the charity box at religious services. I cried when the bank manager handed me the check that evening. He walked over with me to cash it. I closed out my savings account at that time. When I 'd calmed down, it occurred to me to ask about the bounced check fees. I have no idea how many there were. The manager said that they could not be refunded because I do n't have an account with them. WHAT? Their error was the reason I 'd had to close the accounts. I do n't know if it 's bank policy. I also do n't know if it 's legal ; I had an account when the problem occurred, after all. I was unable to move further with the manager. I remain ashamed that I needed to cash my husband 's and my joint account, ashamed to the point that I 've waited since mid-XXXX to write because I simply could not. Anything you can advise will be appreciated. Cordially, / s /
07/25/2017 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • CT
  • 06605
Web
I received a limited time special rate to take advantage of a 2.99 promotional rate through XX/XX/XXXX billing cycle by using People 's checks ( which were attached ) or performing balance transfers. On the morning of XX/XX/XXXX I performed an online balance transfer from People 's United Bank to XXXX XXXX in the amount of {$1100.00}. In the afternoon of the XX/XX/XXXX I contacted People 's to cancel balance transfer. At that time I spoke to XXXX who informed me that he was unable to see balance transfer. I advised that I had confirmation of the transfer but he was adamant that he could n't see it and that it would take up to 2 business days to process. He suggested that I call back on Monday XX/XX/XXXX at which time People 's would note on the account that the wrong information was submitted and the transfer would be canceled. On XX/XX/XXXX I received an email from XXXX XXXX thanking me for my payment of {$1100.00}. I then contacted People 's and asked how the transfer had processed when XXXX had informed me the day before that there was no record of a transfer. The customer service rep ( XXXX ) said I needed to contact XXXX XXXX and ask them to refuse the payment. I then contacted XXXX XXXX and spoke with a customer service rep ( XXXX ) who informed me that he could not cancel the payment as the payment was coming in from a third party. XXXX indicated that only Peoples would be able to cancel transfer so I again contacted People 's and spoke with another customer service rep ( XXXX ) who advised that once People 's received notification of the transfer from XXXX XXXX, Peoples would stop balance transfer and waive fee, which would take up to 3 business days. On XX/XX/XXXX I again contacted People 's and spoke with customer service rep ( XXXX ) and advised him that not only is XXXX XXXX still showing a payment of {$1100.00} but People 's now shows an additional {$1100.00} on my balance ( the {$1100.00} transfer amount and {$44.00} transfer fee ). XXXX advised that he is unable to have money refunded from XXXX XXXX and that it is my responsibility to contact XXXX XXXX and have returned to Peoples. He further advised that once this has been done Peoples will gladly refund the {$44.00} transfer fee. Of course Peoples would refund the transfer fee if there is no transfer then there is no fee. The fact that Peoples advises that it takes up to 5 business days to process a balance transfer and the fact that they processed this transfer overnight speaks volumes as to how unethical this entire process has been. It appears that Peoples did everything in its power to lock me into this balance transfer and did very little if anything to stop it even though I attempted to stop it within the same day, which is unconscionable and appears to violate my right to rescind their offer within a reasonable amount of time, saddling me with their {$44.00} transfer fee.
05/23/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CT
  • 06516
Web
Last year was a very difficult year for me, I lost my full-time job, I barely had one part time and when they needed me, in my need for a job I put my resume in some job agencies like XXXX, In XXXX of this year, through her, I was contacted by a company that is dedicated to market research with " secret shopper '' ; After investigating about the subject I agreed, I received a money order of {$1000.00} ; I went to my bank ( People 's United Banck ) made the deposit, and it became effective. The money was in it for 24 hours, but I did what was required for the work, and I bought the gift cards, I took the photos and sent them together with the report they requested, this process lasted about three weeks, at this time I received Three more money orders, I did the same with these, and deposit them. One hour after the deposit someone called me from the bank and told me that the checks were bad, that it was a fraud, and there my nightmare began, I was treated as a criminal, the agency head was too aggressive and complacent, in this bank my account I was active 5 years, and still I was treated in a very offensive way, maybe because I still can not communicate verbally in English correctly, because I am XXXX. I put the complaints in the police the same day of the bank incident ; in the following weeks someone from the bank called me menacingly and told me that if I did not pay the money they made in my account I would send them to a collection company, and I was treated again as a criminal, I never said that I would not be held responsible for my responsibility for my mistake made because of my need for work. Shortly after this in the cooperative where I had opened an account they called me and told me that the bank had contacted them and they closed the account of the cooperative. As a result of this incident with the cooperative, I went to the bank 's offices in XXXX, CT, and spoke with Ms. XXXX, who helped me with a better spirit, and during the conversation she mentioned that these documents are detected 24 hours a day. your deposit and this is reported to the branch where the deposit was made, she made the management so that the bank would help me to open an account again to pay the money that I was cheated, but with the condition that she signed some documents which were not they wanted to send me to read them, because I wanted to be sure that I am about to sign, however they did not give me these by any means, it is more the Miss XXXX told me that because I do not go there and read them, I insist my English is not even strong enough to be able to understand certain things clearly. My desire to fix this situation is paramount because I have never had problems of this kind before. I am an honest and principled person and I am very scared with all this.
08/16/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Incorrect information on your report
  • Account information incorrect
  • NH
  • 03867
Web
I first want to start by saying that I am unsure if I selected the correct categories because I am in a very odd situation, frustrating situation at that. My work offers an HSA ( health savings account ), and they require you to go to a specific bank ( People 's United Bank ), to open the HSA account, they also give you a {$500.00} to deposit into the HSA account. Why I feel this is an urgency, is because I just had my wisdom teeth extracted and I could use the {$500.00} that my work gave me to front load my HSA account. Well, when I went to people 's united bank this week and a week ago, they told me that I showed up on a chex system report, meaning that I had an outsanding charge off with another bank. People 's United bank couldn't tell me which bank was reporting that the first time, but for some reason they were able to tell me the second time which I find frustrating that they couldn't tell me the first time. The second time I went into people 's united bank in XXXX, NH, they told me that XXXX XXXX XXXX was reporting me and that I couldn't open up the HSA account. I had to think for a minute because my the only bank that I have a checking or savings account with is XXXX XXXX XXXX XXXX. I then remembered a few years back, my father was going to jail and he needed someone to pay his bills for him while he was in jail, and he had me put my name on his account at XXXX XXXX XXXX XXXX so I could pay his bills. Well, I went straight to XXXX XXXX XXXX in XXXX, NH and the manager terminated my name from my father 's account, but wasn't able to report that I wasn't responsible for the {$3000.00} charge off account that my father accrued with XXXX XXXX XXXX XXXX. My sole purpose was not to be on my dad 's account to pay his fees, but to pay his bills for him while he was in jail. Now I can't open up an HSA account at People 's United bank until my dad 's balance at XXXX XXXX XXXX is paid off. I don't feel that is fair to me because I honestly didn't realize my name was still on my father 's account and nor did my father tell me that I was still on his account. So while he was racking up a bill with XXXX XXXX XXXX, my name was still associated with his account. I am furious! And I will take every step that I need to, to resolve this. I don't feel at all this is fair to me especially for the reasoning that I was on his account. XXXX XXXX at People 's United bank sent me an email XX/XX/18 stating that I can't open up an HSA account until the balance at XXXX XXXX XXXX is paid. XXXX XXXX at XXXX XXXX XXXX provided me a letter XX/XX/18 stating that I was terminated from my father 's account to provide to Peoples United Bank, and even after providing that letter, XXXX XXXX still told me that I couldn't open an HSA account
01/20/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06605
Web
I was recently scammed by someone claiming to be a representative from Peoples Bank in the fraud dept. on XX/XX/XXXX and {$3000.00} was stolen from my checking account. I immediately called my bank and Peoples Bank does not have a department available for fraud after hours. The only department available to me was to cancel my Credit Card. On XX/XX/XXXX I called Peoples Bank call center at XXXX as they open at XXXX to alert them and to put a hold on my account. My claim # XXXX that was filed was recently denied because I gave them the access code but they already had my username. I have since closed both my accounts and reopened new ones at peoples as I have been banking with Peoples Bank for over 20 years. All the text messages and emails all had the peoples logo on them and even the phone # the called from was Peoples Bank. They stole the money by using the Person to Person and made 5 transactions at XXXX each. Is there anything, anything at all that you could do to help me in getting my funds back. I am not in the position to be out {$3000.00}. I just recently filed Bankruptcy in XX/XX/XXXX and have a huge trust payment in the amount of {$2800.00} dollars and mortgage payment XXXX all due on XX/XX/XXXX and if I default I am going to be in a bad position. On Friday XX/XX/XXXX I visited a XXXX branch to order new ATM cards for my new accounts that I had to open due to the Fraud breach and I dealt with a woman by the name of XXXX XXXX XXXX # XXXX. I was and still am in a state of disarray considering all that has transpired. When speaking with her she asked if I still had my son/kids ( due to our conversation ) and I replied yes, she then proceed to tell me she lost child and it is only money. I do not personally know this person. I feel that this was very unprofessional. I can not believe that an individual would use the death of her child to try to make someone feel better. Losing {$3000.00} is a big loss to me financially and mentally and I filed a formal complaint with the branch manager. When the branch manager reached out to me to apologize for his employee that is when I learned that since Peoples bank had denied my claim that they were not going to pursue any type of investigation and that I should try my local police department. I have attached copies of the letters i have sent to Corporate Peoples. No one would respond to me in writing only phone calls. I am also attaching the information that was entered into my account of the individuals that the money was transferred. I did not authorize this nor do I know any of these individuals. Look forward to hearing from you soon and if you need me to provide any additional information please contact me via email or my cell XXXX
10/10/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MA
  • XXXXX
Web Older American
I have an active bank account with Peoples United Bank, XXXX XXXX XXXX, XXXX, MA XXXX, XXXX. When this account was opened, it included a debit card which I did not attempt to use until recently. The card did not work several times which prompted me to go to the bank. I was told it was shut off because it was not actively used. I had never been notified that it had, in fact, been shut off and informed them of this. A bank rep then issued me a temporary card to use until a new card could be processed and delivered by mail to me. The temporary card is embossed Preferred Customer where my name would normally appear. This card also does not work. I have used it twice to process an order with XXXX only to get a later response of Payment Revision Needed. This prompted calls to XXXX and Peoples United Bank trying to figure out why. The call to XXXX XXXX Customer Service had a representative questioning me whether the card was activated ; I informed her it was done by the bank rep who issued it to me. She had me change my pin, also. She also notified me that my new card might arrive around XX/XX/XXXX. XXXX informed me that payment for both of the orders was rejected by the issuing bank. In yet another phone attempt, I contacted yet another Customer Service Rep at the Bank. This rep insisted everything was working properly. Fed up with the cars being rejected, I went back to the Bank and withdrew {$600.00} in cash. I requested {$500.00} remain in the account as I need to bridge an account into a new bank. ( Do you blame me? ) I requested a check be made out to me, XXXX XXXX and Cash, for the balance. I was told the check would cost me {$5.00} and the Bank would not allow the check to be made out to cash and me. They would only allow my name on the check. Seeing as I have literally spent hours at this point actually being physically present in this bank and spending time on the telephone with bank employees trying and trying and trying to resolve matters, my approximately $ XXXX still sits there where access is impossible unless I go back to the physical bank for the third time and attempt to make a withdrawal for the balance in cash. One can only imagine the roadblocks theyll have ready to stop me from getting my own money. There is something steadfastly wrong with their practices that none of their employees can figure out this problem as to why the Preferred Customer card is NOT working. I need my money as soon as possible and I would ask that you assist me in addressing my issues with Peoples United and helping me get my funds. So much for being a Preferred Customer. Thank you. XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX XXXX
08/28/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Fees charged for closing account
  • NH
  • 030XX
Web Older American
I am a XXXX year old widow, I was notified by People 's United Bank XXXX CT about four weeks ago that I had a matured CD and that if I took no action by XX/XX/XXXX that it would be sent to the State of NH. I had totally forgotten this CD, partially because I have not received any correspondence " forever '' - found out it was open XX/XX/XXXX as a 24 month CD with the XXXX XXXX ( defunk ) XXXX. I am not sure how long People 's has had the CD, it may have gone thru two or three other ( defunk ) banks? I live at my current address in XXXX, NH and have lived in XXXX my entire life ; providing change of address information to the XXXX, some four years ago. If People 's had attempted " at all '' prior to this time, I am assure communication would have been made. On Saturday XX/XX/XXXX ; I and my brother in law XXXX XXXX XXXX ; who is typing this, is authorized to act on my behalf, went to the branch bank on XXXX XXXX, XXXX NH. We talked with XXXX, gave her the XX/XX/XXXX letter I received ; she was only able to supply very limited information. CD opened XX/XX/XXXX for {$21000.00} maturity XX/XX/XXXX and that " last year '' it earned XXXX {$95.00}! I asked what was it's value " today '' and she responded {$26000.00} I told her I wanted to close it out, she said would have to be by check. She prepared a check, and I do believe she had me sign a form. Put the check in an envelope and we left to deposit at XXXX XXXX. It was at that time XXXX XXXX saw the check was only for {$25000.00}! He called People 's XXXX asked why was ~ {$800.00} less than the amount she had said was today 's value, she said was Penalty for early withdrawal and that it is an amount established by the Bank and she had no control over it. Told her not satisfied, she offered no further assistance or to talk to a Bank Manager. Told her I would report to the NH Banking Commission, which led me to you. That has been the extent of working with People 's Bank, thinking best to turn this over to authorizing agency. I don't understand how this CD has been rolled over 6/7 times with no authorization by me. I don't know why there has been no letters/communication. I don't understand why there would be an {$800.00} penalty at this time, certainly would consider a ~ {$100.00} penalty. I have a copy of the XX/XX/XXXX letter and of the check, not sure if I will be successful in attaching. I do not know why you do not require my personal ( name etc ) information in order to properly address this issue. I have no objection.
10/22/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NY
  • 10022
Web Older American
On XXXX/XXXX/2015 I deposited a check in the amount of {$1200.00} to my personal checking account at Peoples United Bank. I did so using their mobile app. The check was paid on XXXX/XXXX/2015 and I have a copy of the cancelled check from the counter party that proves the funds were paid on that date. Nonetheless Peoples Bank did not credit my account until ten days later, XXXX/XXXX/2015. In the intervening time I was charged for returned items and 2 payments that I submitted were returned from the institutions I paid, causing me embarrassment. At this point Peoples Bank is refusing to credit me fully for the returned items, will not give me a written explanation and refuses to contact the institutions I had paid with an explanation of the faulty crediting in my account. Also, despite my changing my address information with a teller at the XXXX XXXX XXXX branch in XXXX, the address change was never made on my account. They still show the old address in XXXX XXXX! I want to be credited fully for the charges issued me during their delay, have a letter of explanation and have my returned item payees receive a letter explaining that this as not due to my fault. At Peoples Bank I spoke to a XXXX '. To say that she was surly understates the matter to a ridiculous extent. She kept me on hold for 20 minutes after another person had me on hold for 10 minutes. We did have a loud and angry exchange after that and then she put me on hold ... and for some reason (??? ), we were disconnected. Could she have actually hung up on me? Fortunately there is a tape of that conversation. Despite my requests on 3 occasions XXXX has not called me back. This account with Peoples United Bank has its origin in the purchase by Peoples United Bank of an account of mine at XXXX XXXX in XXXX XXXX. This account simply receives XXXX small pension payments, SS being XXXX of them. Fortunately I did not move any money to this bank because, after visiting a branch in XXXX my intuition told me that these people were inexperienced and not trustworthy. Therefore I did not move any other money to the account.These accounts do not make a material difference in my life or lifestyle. None the less, when I see how small account holders are really XXXX by banks, are charged usurious fees for overdrafts, are shunted around in call centers and generally abused by the staff I really do not want to hold my peace. I hope you can do something to reform this 'free checking '.
03/31/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • VT
  • XXXXX
Web
We applied for a mortgage with People 's United Bank in XX/XX/2022. We have a loan commitment letter from them dated XX/XX/2022 offering us a 30 year mortgage with 3.875 % interest for a loan amount of {$280000.00}. The property in question is a seasonal property ( we were very clear when we applied for the mortgage that the property is a seasonal property ). The loan/sale was supposed to close XX/XX/2022. There have been innumerable delays because the bank would not provide us with information regarding who they would approve to do a title search and manage the closing ( We gave them innumerable names of reputable local attorneys and they declined those attorneys. At one point they accepted a name, but did not provide the information to the local attorney, and this led to significant delay since the local attorney was not able to do the work ). Eventually they determined they would use an out of state title company to do the work, but because of that companies delays we were notified that they would not close the loan on time. ( It should be noted that throughout this process we have always provided all information that they requested promptly ). They then attempted to charge us additional fees to extend the mortgage rate ( given that the only reason the closing will not happen on time is their own delays, this did not seem reasonable to us ( they have subsequently changed their mind on this, but it has left us feeling that we can not trust this bank to follow through with what it has agreed upon ). Today ( XX/XX/XXXX ) we received a disclosure to sign indicating that the bank was changing the terms and instead of the mortgage they agreed to in XXXX, they will now give us a loan of {$200000.00} at an interest rate of 4.0 %. It should be noted that the purchase price of the property is {$400000.00}, the appraised value was {$450000.00}. They are now saying they made a mistake and offered us the wrong product. It should be noted we were very clear about the type of property we were looking for a mortgage for in the beginning. It should also be noted that there was no attempt to reach out to us to explain this ( it was our phone call to them that produced this information ), they simply sent us a new set of disclosures to sign ( one day before the day when the sale should have gone through ). We can provide copies of documents and/or additional details as needed.
12/15/2015 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • MA
  • 01602
Web
Please forgive me for not remember exact dates. Sometime around XXXX XXXX, 2014, someone had gotten my debit card number. They then used this number to order food from XXXX. I was completely oblivious to the fact at the time. Both my income and my fiancee 's income were going into the same bank account, and we both had debit cards on the XXXX account. Meaning lots of charges were made each day ranging from {$3.00} to $ XXXX. I rarely checked the actual statements, just the balance from my mobile app. The person first started using this card on XXXX XXXX, 2014. They used it sparingly at first, every couple of days. Seeing around {$20.00} every couple days was not a red flag for me, since we were both using the cards every day. This went on for four months. Sometime around XXXX XXXX, when the person was full blown ordering XXXX a day, sometimes XXXX, I noticed that the amount I could have sworn should have been in my bank account was much much lower. So I investigated. I saw these XXXX charges ( see the XXXX pages of charges attached ) and immediately asked my fiancee. He was not ordering from that website. I called the bank and told them to cancel the card and file a fraud statement, I called XXXX, and I also went down to the police station to file a police report. A few days later I check the account again, more charges from XXXX. The bank had failed to cancel the card like they had stated they did and more charges were made. They finally cancelled the card and the last charge from XXXX was made on XXXX XXXX, 2014. So, After much hassle I fill out and mail in the affidavits for the fraudulent charges and wait some months for the funds to be put back into my account. The total amount of fraudulent charges made was {$1500.00} ( see attached sheet of replaced funds ). I start seeing charges being refunded, but not nearly as many as there should be. So I called the bank again and they told me something shocking. They will only replace the charges that were made within 60 days of the FIRST fraudulent charge. Meaning, they refunded {$610.00} and I was out {$920.00}. They would n't even refund the charges made after they were supposed to have " cancelled '' the debit card. How is this fair practice? I called many times after demanding to speak with a supervisor and they all told me the same thing. This is absolutely unfair practice.
02/24/2017 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • VT
  • 058XX
Web Older American
This complaint originates when XXXX, now owned by Peoples United Bank, made an error and assured me that a {$65000.00} check that I deposited was good and had cleared successfully. Then, two weeks later they informed me that the check was a counterfeit check and that they had made a mistake and that I now was personally liable for {$65000.00}. Instead of taking responsibility for their error, they hired lawyers to take me to court, and they prevailed, as I could not afford legal representation. The {$65000.00} judgement was now {$100000.00} including their legal fees and so UNDER DURESS I was forced to sign a Home Equity Line of Credit. Then after paying each month on time for years, I became ill, largely due to the stress of having to pay wrongfully, and was in the hospital for 2 months and am now XXXX, a XXXX, Veteran, and experiencing a hardship, with medical bills, real estate taxes in arrears, etc, With the help of the VA, I was negotiating a reduction of the alleged real estate taxes due to the local Town, especially the part that included the usurious 26 % of interest and collection fees. I wanted the monthly payments that I was dutifully making to the Towns, to be applied to the full payment of the principal amount first, followed by a substantially reduced 26 % usurious fee. Then without my knowledge, nor agreement, Peoples United Bank came in and paid off the Town including all the usurious fees that I was attempting to reduce. Now instead of paying $ XXXX for the Line of credit, Peoples United Bank wants me to pay $ XXXX for all the bogus fees, which I am unable to do, and now they are threatening foreclosure. In conclusion, Peoples United Bank has a moral, financial, and lawful responsibility for the : 1. Original {$65000.00} bank error, and 2. Interference with and failure to consult with me prior to paying off the alleged real estate taxes due, when there were ongoing negotiations with the Towns with the help of the VA. Rather than threaten foreclosure, it is time that they write off most of the alleged monies due to them as a result of their errors, and let me go back to catching up with all the regular bills and restoring personal health. This is the right thing to do. Then, over time, they will be paid off a reduced amount that I can manage, and we can both be free.
03/23/2016 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Other service issues
  • CT
  • 063XX
Web
Exorbitant service charges without warning I have recently been making a quite a few online purchases using my peoples debit card via the online service paypal. I use my debit card online because it should be the same as cash with out fees. I had n't noticed these " network service charges '' until my most recent statement where the charges reached {$81.00} dollars. Furthermore the total charges for the past 12 month are {$200.00} in total of said " Network Service Fee 's. '' On Monday XXXX XXXX, 2016 I contacted XXXX, peoples, and had a conference call with XXXX institutions. I First contacted XXXX to question the fees on on bank statement, I spoke with a supervisor and he assured me that they do n't know why peoples would be charging a " per use '' fee. Second, I contacted Peoples, explained my frustrations on being charged over {$80.00} dollars in fees in one month alone, they assured me that " XXXX was aware of the methods of payment charges according to the 'nice ' system. '' From what i gathered from the conversation with peoples bank is that i am being charged as if i were using a " non-network atm ... '' I Have never been charged a fee to use my debit card online. ever. Furthermore, I do n't understand, nor could peoples bank explain, how making a purchase online is in the same category as making an atm withdrawal. When i make an atm withdraw, which is infrequent in my case, i am immediately notified on the screen of the impending charges BEFORE i make a withdrawal and only then am i asked to proceed. These charges on my statement have had no such warning. I asked peoples for an explanation of these charges and a refund. They denied my request. Explaining that " it 's in their universal contract '' that they will not refund and its not a problem with them, but the issue lies with paypal and " how they initiate the charge. '' To the average consumer, such as myself ' I would have no way of knowing that these charges would be instilled prior to to getting the statement! I feel defrauded out of {$200.00}, due the the fact these charges were instilled with out my knowledge. If I were to have known prior to these purchases that an additional {$3.00} " Network Service Charge '' per use of XXXX were to be placed i would have certainty have not done so.
03/31/2016 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • NH
  • 034XX
Web
We transferred funds from the XXXX XXXX XXXX XXXX, XXXX, NH ( took out an IRA ) to move it over to the Peoples Bank, XXXX XXXX, XXXX. Accidentally the wrong box was checked off on the form and was not noticed by the bank staff member or by myself and instead of getting a roll-over IRA we got a CD time deposit instead ( this was done simply by a check mark in the wrong box that neither the staff member or I noticed-but has come back to haunt us ). We found out about the issue after the 60 day grace period for changes ended and now the bank refuses to try to change things and is not talking to us as well! So what we now have is a massive tax bill which we can not afford and the potential to lose our Affordable Health Care Insurance as this CD Time Deposit has become taxable income -- which it was never meant to be IT WAS MEANT TO BE A IRA ROLLOVER. We are NOW also facing massive tax bills for something that we have n't touched. Think of this in this manner : would anyone pull money out of a safe tax shelter, move it to a CD with no shelter at all, be taxed severely on it and yet not take even one cent of the money out? Not a single cent has been removed for this account, but we are now in debt for the taxes! Clearly, no sane person would do this ( no insane person would either ), i.e. moving from a tax shelter to none at all while still leaving every single cent within the account THEREBY PAYING TAXES JUST FOR THE XXXX OF IT! The ONLY reason you would transfer the funds ( as was accidentally done ) would be because you needed the money! We do n't, it was to be savings only but got changed into a nightmare by the staff member checking off the wrong box. No, I did not see the mistake, but huge tax bills and the possibility of losing our health care is an awful high price to pay for one tiny mistake. We have tried to reach out to the bank management but to no avail. Tried again today and they are not talking. We are very willing to work with them but they have drawn a hard line. What we need to have done is for the funds now locked up in the CD Time Deposit be rolled over into a IRA. Technically, we have been told to say that we want the current Code XXXX to be changed as a Code XXXX Rollover AND WE 'RE RUNNING OUT OF TIME AS TAXES ARE DUE NEXT WEEK!!!!!
08/12/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Application, originator, mortgage broker
  • NY
  • 106XX
Web Older American
My wife and I purchased a home and applied for a mortgage with Peoples United Bank. At the outset, I told them weIhad a long dated purchase contract which gave us 120 days to close and I did n't want to begin the loan application process immediately for I knew the rate lock would be an issue and that I intended to sell my current residence but wanted them to consider the new loan without requiring me to sell the existing home as a condition. I had ample assets to satisfy the loan application without selling my current home. Peoples immediately pulled a credit inquiry report in XXXX which I asked them not to do since I had n't wanted to start the loan process ( I was also travelling for work and out of the XXXX for a month ). As 30 days expired from when the credit inquiry was pulled, I then commenced the process and they pulled a second credit inquiry report. When they finally issued a commitment it required me to sell home and given the market conditions I was unable to do this. Then the loan officer suggested I take out a home equity loan which I applied for with the understanding I needed to have it closed by XXXX XXXX and yet another credit inquiry report was pulled. Peoples failed to deliver the commitment by the needed date and further knowing that my home was for sale required me to repay nearly {$5000.00} in costs if I sold the house within two years. They knew this made no economic sense yet ( and asked me to apply for the HELOC ) given the house was for sale. So not only did they fail to meet the XXXX XXXX timeframe they also offered me XXXX loan products which made no sense. And with XXXX credit inquiry reports my credit score was lowered by about XXXX points! It is the credit score reduction which i seek redress, I am XXXX XXXX XXXX and have paid every bill in my lifetime on time. I am proud of my strong credit history and want to be compensated or have the inquiries removed. Obviously they additionally failed to provide me with a mortgage product which I could use but I do n't believe I have a valid complaint for that as they are within their right to place conditions. Finally, it was never disclosed to me by Peoples United the negative impact to my credit score for the XXXX inquiries and this is fundamental to my complaint.
08/26/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Cashing a check
  • MA
  • 013XX
Web Older American
On XX/XX/2019 I cashed a {$400.00} check at Peoples United Bank on XXXX XXXX in XXXX XXXX, Ma, XXXX at the drive through window. The bank employee gave me an envelope with what I assumed was {$400.00} in it ; I trusted the bank and did not count it. I drove directly to my credit union with the unopened cash envelope, XXXX in XXXX, MA, and went inside to the ATM to deposit {$380.00} into my credit union account. At that time I opened the envelope and counted 14 {$20.00} bills, 2 {$5.00} bills, and 1 {$10.00} bill. There was only {$300.00} in the envelope which should have contained {$400.00}. I recounted the money several times and also had a credit union employee count it. I was definitely shorted {$100.00}. I immediately called Peoples United Bank and explained what had happened. This was approximately 15 minutes after I had left Peoples United bank. I spoke with a woman who said she had waited on me and would count the drawer. She also said that she remembered counting out {$380.00} in $ XXXX, 2 $ XXXX, and 1 {$10.00}. I told her there was only {$280.00} in $ XXXX, 2 $ XXXX, and 1 {$10.00}, that the envelope was short {$100.00}. I had to go to a doctors appointment at that time and she said she would call me after the drawer was counted. The manager called me back while I was in the doctors office and said that the drawer came out correct, I told her that I was in the doctors office and would stop by on my way home to talk with her. When I stopped at the bank I realized that she, the bank manager, was the same woman who waited on me earlier that morning. I felt very uncomfortable that the same woman who shorted me was the top of the chain of command in the bank, so when I got home I called the customer service call center and spoke with a supervisor requesting a call back from the regional bank manager. After contacting the regional bank manager, XXXX, and according to XXXX, an investigation was done and the drawers were counted and came out correct and the video was reviewed and nothing looked wrong. The {$100.00} is missing with no logical explanation. Yes, I should have counted the cash before I drove away, that was my fault. But the money was short by {$100.00} which I have to write off as a harsh lesson learned.
08/23/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • CT
  • 06112
Web Older American
On XX/XX/XXXX I was on my break at work. I looked my email and saw that I was being notified about a XXXX item I purchased and the email had the XXXX logo. I reacted and callled the XXXX number on the Email. I said that I was reading I was being billed approx. {$1600.00}. I called the XXXX number in the email and spoke to a man who said he could help I explained that I had not charged anything and that charge was not me. He said that he could help, and if I could download an app. to add the number XXXX, he instucted also me to enter XXXX and that security would to located the problem and the money for the computer hardware or something like that, would be returned to my XXXX account. During this conversation Detective XXXX XXXX from XXXX PD and whom I work with over heard the conversation and said to hang up its a scam. He also, took the phone to ask questions and to figure out where the call may really be coming then hung up the telephone. I called XXXX and they said the had no record of anything be purchaged on my account. That's when I realized I had been scammed. I immeditately went called the bank and then went to the Branch to close my existing card and was given a temporary card. After that I kept looking at my account and say that {$490.00} was being processed and called and ask them to stop the transfer, and was told they could not. I asked to be covered as in the past when I lost my card or when it was stolen from my purse and used at XXXX. I asked if I needed sign and affivdavit, and was told the bank no longer uses affividavit or signatures. I waited until the day I was supposed to be refunded back to my account and called. At which time I was informed I was not getting my money because I signed an E signature which means I was a part of the scam. I explainded I work with the XXXX PD. XXXX XXXX XXXX walked in when and heard my conversation told me to hang up it's a scam. I also spoke to 2 different supervisors at Peoples United Bank who both said the decision was final because I E signed. I told them the man told me to enter XXXX and I did not connect that with a signature and I was not giving permission to just give my earnings away. I was under duress becasue realized I had been scammed.
10/19/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06040
Web
On XX/XX/2021, I went to my bank, People 's United Bank at XXXX XXXX XXXX XXXX XXXX Every other week or so I deposit money to my checking account to pay bills. I went through the drive up ATM and deposited {$520.00}. The machine started tallying up the amount and I specifically remember seeing the counted amount of {$490.00} on the screen. The machine then proceeded to kick back {$39.00} then told me of an error and that I would have to contact my provider. Unfortunately, I did not get a receipt with the error code information. I then re-deposited the {$39.00} to my account right after which appears on my account transaction. There was no deposit for {$490.00} on my account. I circled back around to the parking lot and go into the branch to tell them what happened. They provide me with a Customer Service number ( XXXX ) XXXX and advised me that they were going to call XXXX who is the third party company that services the drive up ATM. I then go to the parking lot and call customer service and spoke to XXXX. He creates a case number for me and then sends me over via email an affidavit to file a claim advising to complete and send back. While I'm on the phone with him, in my rear view mirror a XXXX truck comes into the lot to do their process of counting fund. In my research I understand that ATM 's usually have 2 divert bins at which time, some workers do not check both and only check one bin. On XX/XX/2021, I proceed to a XXXX to complete the affidavit and fax to People 's United Bank which I received a confirmation of successful completion. On XX/XX/2021, I called customer service for a status and spoke to XXXX. She informed me that XXXX balanced their ATM and that they are disputing my claim because their ATM was balanced. XXXX noted that the were going to send a 2nd appeal to my bank and to check back on XX/XX/2021. I placed an additional call to customer service on XX/XX/2021 and spoke to XXXX who told me that they had sent an email to People 's United Bank and to allow a few days for processing and review since to date, they had not heard back. Today, XX/XX/2021, I receive an email from People 's United Bank indicating that they will not refund me the {$490.00} XXXX lost at that ATM for deposit.
06/04/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • CT
  • 060XX
Web Servicemember
People 's United Bank was notified, by me, regarding XXXX transactions on my bank account that were paid by other means, due to banking error. People 's United Bank credited XXXX out of the XXXX transactions to my account. People 's United Bank admitted fault, but did not take care of the third transaction. The XXXX transactions took place on XXXX XXXX, 2015 - {$5600.00}, XXXX XXXX, 2015 - {$870.00} and XXXX XXXX 2015 - {$1000.00}. The transactions for {$870.00} and {$1000.00}, were taken care of, but the {$5600.00} was never credited. Initially, I contacted the bank within the normal dispute time requirement, but the bank representatives never took responsibility. I did NOT receive documentation in XXXX, 2015 to dispute the charges, or any other form of documentation to dispute the charges for the rest of the year. I made repeated calls for months with no response, to People 's United Bank, shortly after contacting them about the charge. I contacted People 's United Bank repeatedly, to take care of the {$5600.00}, with no response. I finally got a hold of the head of the ACH/dispute/fraud department and was issued a fax number after opening the complaint with the XXXX, yet I still did not receive any response from the company, even after sending the documents. People 's United Bank closed my account, without any warning or justification after I contacted them about this matter, hoping to discourage me, from pursuing this matter with them. I can justify this fact, because when I called about my account issue, they explained that they could n't assist me, because of my closed account. People 's United Bank has carried out a litany of unethical business practices and displayed blatant financial misconduct. People 's United Bank needs to be held responsible for their actions. I have proof of the transaction, paid by other means, via bank statement. I will also provide proof of email communication and call logs from my phone ( date/time ) during the date range, the transaction occurred with People 's United Bank. Fax confirmations, proving that I contacted People 's United Bank within recommended time frames, which also contained the necessary information to pursue the dispute, was also saved.
05/12/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CT
  • 06082
Web
Hello. I have been a customer since 2004. I was XXXX XXXX XXXX. I got a job and opened up my bank account at the XXXX XXXX XXXX. Through the years of being with the bank its changed a few times. The most recent, current bank is now peoples United bank. I never have issues with anything ; Im always a very understanding person when it comes to issues. But this issue Im having is making me loose sleep. Since having this bank I been feed for having money in my savings. Im trying really hard to save money. Even just a little bit : and been charge XXXX dollars in total for a service charge. I dont know how to save money if it the bank keeps taking it out. I plan on closing the savings account and saving money a different way. But thats not the Issue. The real issue is I most recently been charge 12 over draft fees in less then two weeks totaling XXXX Dollars. I lost my job of ten years and gave birth to my XXXX child during the beginning of the pandemic. My husband also lost his job last year and all financial security had gone right out of the window. Since having to stay home with XXXX children, homeschooling XXXX of them I am forced to collect unemployment until I can afford to find a child care and school is back in normal session. Our lives have completely turned upside and as a mother of XXXX children I want the best for them. I dont mean for this to turn into another sob story but its very gutrenching this much money has been takin from my account. 3 weeks ago my wallet was stolen and the person used my credit cards and debit card. They used XXXX at a smokers shop and XXXX at a gas station. I had budgeted enough for the week but the money they taken from my account put me behind for a few weeks until my account was credited the fraud amount. During this time I was charged 12 overdraft fees. I called the bank hoping I can get them refunded but after talking with the customer rep they said I already had a curtesy refund this year. They also suggest I have a sweep on my account so this doesnt happen again in the future. I feel abused and absolutely discriminated against as a low income individual. I was charged an excessive amount of with drawl fees and this practice seems predatory.
03/04/2018 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • CT
  • 060XX
Web
In XX/XX/XXXX, I closed on a one-year construction loan which will roll into a conventional 30-year mortgage with People 's United Bank. The problem is that the Closing Disclosure statement was wrong. The lawyer, assigned by People 's Bank, walked me through the process and clearly stated that my monthly payment, for the first year, would be {$1000.00}. This appears in black and white on my Closing Disclosure Statement. However, it was wrong, as I learned when my XX/XX/XXXX statement arrived, and after I had engaged contractors and planned my budget for the year. The actual payment for the first year is more than {$2100.00} per month. When I learned of their error, I sent a written complaint to the bank and asked for a written apology and a description of what they would do to avoid situations like this in the future. I also offered a reasonable accommodation to help me stay on budget : the immediate release of the last $ XXXX that is usually withheld from construction loans until the project is completed and a CO is issued. ( Of note, I already have the CO and am living in the house. ) At any rate, the bank sent a letter back to me that talked about their process but did not include an apology and made no comment about my suggestion. They did instruct the VP in my local branch to call and offer an apology. She encouraged me to finish as much as possible before the first inspection and that there would be a good chance, if the house was mostly done, to get an early release of the $ XXXX. So, when my first inspection was scheduled, I contacted the Complaints department and reiterated my reasonable suggestion. The inspection was held in XX/XX/XXXX and deemed the house to be 98-percent done. However, the bank refused to release the final $ XXXX because it is not 100-percent done and, of more concern, they refuse to acknowledge that the incorrect numbers on the Closing Disclosure statement were a mistake. They told me plainly that they don't think it was a mistake. Without any other option, I am filing this complaint. In my world, {$1000.00} is not {$2100.00} and I believe that consumers deserve to enter into contracts with financial institutions that are honest in their disclosures.
03/10/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 068XX
Web
" Reference to People United Bank ''. I fell behind on my loan and before People United Bank ( Formerly XXXX XXXX ) and I went to reinstatement my loan the judge allowed them {$15000.00} in attorney fees. At the time of the reinstatement, they invoiced me {$54000.00} for attorney fees and another {$5000.00} in committee fees. So at the reinstatement, I had to give the bank {$59000.00} or lose my house. That didn't include the {$600000.00} that they had requested that I also paid. They said if I didn't pay them everything they would foreclose on my property. The Bank totally disrespected and disregarded the judge 's order. The breakdown consisted of 6 bullet points with two to five-word breakdown on each. Nothing more explaining how they came up with any of their numbers. The banks closing sheet changed 3 times over the two months prior to closing by {$31000.00} in their favor. They clearly had no accountability for their numbers. After the closing, I emailed to ask for a breakdown and a credit for the fees. The sent me two small checks at different times stating they had overcharged me at the closing on the interest and escrow. After that, there was radio silence and XXXX XXXX didn't return my calls or emails. I received a letter that People United Bank bought out XXXX XXXX. I guess XXXX wanted to make their books look as good as possible even at the cost of their clients. I then notified CFPB and received partial credit for the overcharge of attorney fees and committee fees in the amount of {$13000.00} still leaving a balance owed to me after also deducting for the {$15000.00} ordered by the judge of {$30000.00}. I guess they thought giving me something would make me go away. I finally spoke with XXXX XXXX XXXX loan operations a few times at Peoples United Bank. He promised me about 6 weeks ago that he would get me a DETAILED break down of the closing. I have never heard back from him nor have I received any of my overpayment back. I left him a message a few weeks back and still radio silence. This seems to be the protocol for the way they do business. I keep trying to work with the bank before going back to the judge and having to waste more money on attorney 's fees.
01/16/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Application, originator, mortgage broker
  • NH
  • 030XX
Web
I had a equity line on my home. It matured after 10 years this year and converted into a principle and interest loan. this new payment quadrupled the original payment. This new payment will eventually financially break us and we will be forced to lose our home. Instead of waiting I immediately contact the bank who services the loan and asked what were my options. I provide them with all of the documents in hopes that they would be able to modify the loan which would allow us to continue on paying the mortgage. They came back to us and stated we could not sustain the modification due to the debt to income ratio. I pointed out the obvious that it was because the newly converted P & I payment was the reason why that ratio was now the case. Basically they told me that my options were 1. ) Apply for a refinance which made no sense since if they just denied the modification why would they approve a refinance. 2. ) Short sale my home or 3. ) Sell my home. None of these made sense to me, for one, we have never missed a payment ever. Two we have XXXX young children XXXX of which are XXXX year old XXXX and a XXXX year old XXXX son who has special needs services through the school system in the town in which we live. Which he will lose if we lose this home and have to move. In my opinion, this bank never took into consideration any of the extenuating circumstances of our situation nor did they consider the facts of the matter. They looked at the numbers provided and took nothing else into consideration including the fact that if we were able to refinance or modify this loan to reasonable P & I loan we would be able to easily afford the home the we live in. Instead they would rather watch as it goes into foreclosure. Peoples Bank is very difficult to deal with I have found this out through the years of dealing with them and I would like to find another option to rectify this situation. I am currently researching other options but I was told I should file this complaint anyways so that the incident was at least reported as another predatory lending operation gone awry. Thank you
07/20/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NC
  • 28277
Web
On XX/XX/20, I received a text message from Peoples United Bank asking me if I had tried to use my debit card for a purchase at a XXXX XXXX station. While I had not used the card at that station, I occasionally give the card to my son for car maintenance or gas purchases and thought this was a purchase made by him with my card. The aforementioned text message from the bank DID NOT indicate the location of the purchase - a very important fact in my situation. On XX/XX/20, I noticed a charge of {$100.00} on my card at a XXXX XXXX in XXXX, Indiana. Another charge of {$100.00} at the same XXXX XXXX station appeared while I was trying to reach the Customer Service line for Peoples United Bank. I finally got through to the customer service line and talked to a lady named XXXX. I explained the situation to her in detail and while I was talking to her another charge for {$100.00} appeared on my account from the same XXXX XXXX station. At the time of that conversation all three charges were listed on my account as pending. She indicated the charges would be blocked and that the card had already been blocked. Subsequent to my conversation with XXXX, I filled out a claim form and submitted the information according to the procedure stipulated in the form. On XX/XX/20, I received a form letter from the bank indicating they were denying my claim and were considering the charges 'authorized '. Somewhat in disbelief, I called the Customer Service line again, this time speaking to a lady named XXXX and she indicated she would ask her 'team ' to review the file again. On XX/XX/20, I got another form letter stating that they considered the charges 'authorized '. It is incomprehensible to me that this bank could under any form of logic or reason, consider THREE charges for {$100.00} each on the same day at a station in XXXX, Indiana ( a place to which I have never been ) could be 'authorized '. In considering these charges authorized, the bank is insinuating that I have made a fraudulent claim - and I take offense to that!
06/29/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Settlement process and costs
  • ME
  • 040XX
Web Older American
This is an exact copy of the letter to the NH Banking Department. They have refered me to the Department of the Comptroller. I will contact them but its my fear that the process is going to slow down and get caught up in RED tape unless I stay proactive which is why I 'm contacting you. If you need me directly my personal cell phone # is XXXX my personal emaim is XXXXXXXXXXXX. Thank you! XXXX XXXX XXXX PLEASE FIND DUPLICATE LETTER SENT TO NH BANKING DEPARTMENT : XX/XX/2014 I was forced into bankruptcy. XXXX of my properties an XXXX in XXXX XXXX.had been mortgaged with Peoples United. Even though all my payments where current Peoples United hired the law firm of XXXX XXXX. As things turned out I refinanced this property and paid off a rather minor first of {$17000.00} that Peoples had on that property. I was stunned at the closing when it was revealed that XXXX XXXX had billed Peoples United over {$7000.00} which went against my closing costs. I have requested an accounting and explanation of these charges and have repeatedly been denied this accounting from XXXX XXXX and Peoples United. Most recently XXXX XXXX had thrown this decision back onto Peoples United by stating that permission needed to be received from XXXX XXXX before they could release the explanation of their fees. I have requested permission from the loan officer and the bank president since I have only received a break down of charges by the day that the charges occurred. It is my opinion that both XXXX XXXX and Peoples United are involved in some kind of cover up as to what these charges involve. I 'm concerned that by their actions or lack of they both are obviously covering for one another. I 'm just a small business person. Obviously having a challenging and difficult time. I am no match for an underhanded law firm and a huge corporate bank. I 'm determined to see this through though so I 'm asking for your assistance in this matter. Please contact me with what ever assistance you can provide. Thank you.
03/04/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • VT
  • 058XX
Web
Certified mailing # XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, stating that People 's United Bank, N.A. was loaned the promissory note, and per GAAP has a liability equal to its value, no response. XXXX XXXX XXXX XXXX XXXX, XXXX Cease and Desist Notice ( engagement letter ), stating failure to respond to the previous eight ( 8 ) certified mailings was agreement to terms and all further contact would be considered contracting with and engaging the consultation services of XXXX XXXX. # XXXX XXXX XXXX XXXX XXXX, XXXXNotice of dishonor through non performance, non response from notary. XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX - XXXX XXXX {$100000.00}, due immediately. XXXX XXXX XXXX XXXX XXXX, XXXX Notice of Default Notice of Estoppel by inaction. XXXX XXXX XXXX XXXX XXXX, XX/XX/XXXX -Notice that accounts XXXX, and XXXX have a XXXX dollar balance, Notice of exposures and liabilities to 15 U.S Code 1638 ( 2 ) ( A ) ( i ) ( ii ) ( iii ), B ( ii ) ( iii ) ( iv ), and 15 U.S Code 1692e ( 1 ) ( 2 ) ( A ), ( 9 ). XXXX XXXX XXXX XXXX XXXX, XXXX Billing Notice Opportunity to Cure, Notice of exposures and liabilities to 39 U.S Code 3001 ( d ) ( 1 ) ( 2 ) ( A ) Filed with XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXiling Number XXXX : XXXX : XX/XX/XXXX XXXX, amended XX/XX/XXXX, am XXXX Total Due {$150000.00}. In spite of the above Peoples United Bank, N.A. continues with False and Misleading statements, and inaccurate filings, for more than 3000 days on these two accounts. Further, pursuant UCC 3-311, Peoples United Bank , N.A. received tender of payment in full satisfaction of Peoples United Bank, N.A. claims on XX/XX/XXXX, XXXX XXXX XXXX XXXX XXXX. To date Peoples United Bank, N.A. has exercised ownership rights over the viable commercial paper without settling the accounting or providing notice of dishonor pursuant UCC 3-505.
05/22/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06611
Web Older American
On XX/XX/2021 I received an email and a bill stating I had ordered an XXXX XXXX XXXX and it was being shipped to Florida. I live in CT. I called the phone number on what appeared to be XXXX XXXX, on the statement and was connected to Mr. XXXX XXXX stating my account had been hacked. There were several issues : 1 ) the IP address hacked & now toxic 2 ) email compromised 3 ) tiny banker and spyeye malware noted 4 ) security level only 7 % ; if had fallen to 5 % or lower they could not help. I granted remote access to view what seemed like a legit employee ID. Also, they had me check my accounts to see if the bank had issued a fraud charge, so they had access to my personal banking information. I was directed to purchase two ( 2 ) XXXX gift cards, each for {$500.00} from XXXX and two ( 2 ) different XXXX XXXX XXXX stores. This was for a total of {$3000.00}. Then I was told to read the numbers and access codes so that could 'update the security ' on my account. I was sent what appeared to be legit 'refund ' to each of my checking accounts from XXXX for each {$1000.00} card purchase. This took place over a 2-1/2 hour time period. At times there were conversations with the 'floor manager ', Mr.XXXX XXXX as well. Finally about XXXX XXXX, the manager said the security was @ 95 % and XXXX would take care of the rest from there and I was not to worry. They would call me in the morning to finalize and update the security level. I have had multiple phone calls from them today ; same number I called yesterday to cancel the original order. That # is : XXXX XXXX XXXX XXXX. I have not answered any of these calls. When I went to check for those texts this morning ( XX/XX/2021 ) they were not to be found. Also, checking my accounts there was no deposits to either one, just the debits made to purchase the gift cared. This obviously an on line SCAM.
12/11/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06484
Web
Monday, XX/XX/XXXX, I was the victim of a theft crime to my Peoples United Bank Checking Account. I received a text message from the bank asking if I authorized two separate payments, $XXXX and $XXXX and respond yes or no. Of course I responded no. Immediately following, my cell phone rang with Peoples United Fraud specialist with the same Peoples Phone Number on their website #XXXX at the same time I was calling Peoples United Bank to verify. The Peoples phone call that I made had a 23 minute wait to speak with a representative & since I thought I was speaking to one of their fraud specialists, I did not hold the line & took the call. During the 20 minute call, I requested verification from them & they provided a 5 digit # to give to an automated Peoples fraud phone call and immediately a call came in with the fraud dept. # of XXXX and I gave the #; I requested 2 additional verifications and received both. They indicated that they secured my account and I would receive a confirmation email. I did not get the email & immediately called the Peoples United Bank another 25 minutes to speak to a representative, gave them my call back #, waited for a call back & was transferred to their fraud department another 25 minutes on hold to speak to a representative who indicated it was FRAUD. At that time, they instructed that I log onto my account which I did and without my permission, the $XXXX + $XXXX transactions were made to my account. I filed a complaint, provided numerous documents including my cell phone records and they denied my claim. I am requesting an investigation as their fraud department indicated the bank is denying "all of these types of claims" and will not make me whole with the $XXXX that was stolen from my account. Thank you.
07/27/2016 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • CT
  • 06606
Web
I went to People 's United bank branch in XXXX XXXX XXXX on XXXX XXXX, the rep let a customer walk right up after the other customers and I were waiting for 20 minutes or more. All I did was ask how can someone just walk to the front of the line and a teller named XXXX said in a very nasty manner because another bank sent her here and I said she can just go to the front of the line. Well another bank sent me there I did n't just go to the front of the line. I then asked her why she was getting Nasty her tone was very rude, when another teller by the name of XXXX jumped right in our conversation and the rep at the business counter that was assisting the customer jumped in the conversation as well. I believe her name is XXXX it was hard for me to see her name tag. They were unprofessional arguing in front of other customers with me until another older lady in line came and told them she agreed with me. They started going back and forth with her as well. The customer then said I thought the customer was always right. I 've been banking there for over 15 years and I did n't deserve this treatment for asking a basic question nor did the other customer. I would like something done about this or else I will have no other choice but to stop doing my banking there or any other peoples bank branch. I hope to receive a response I 'm a supervisor in customer service and would n't dare to treat my customers in such a horrible manner. Maybe because no manager was there is why this happened since I have never experienced this before, there should always be a manger or someone there who knows how to treat customers. At least XXXX other people experience problems with the reps and they were all requesting a manager.
02/14/2017 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 065XX
Web
On XX/XX/2017 my checking account with Peoples Bank was compromised with an unauthorized " ach '' withdrawal from XXXX XXXX. As I do not have an account with XXXX I immediately called the call center as soon as I discovered this mistake on XX/XX/2017. A case # XXXX was opened and I was sent an e-mail with the required affidavit form attached and was told I could fill it out and e-mail back. I could not open the attachment and called back immediately and was told it could not be sent in any other format so it would be mailed. Instead of waiting for it to arrive by mail I went to the XXXX XXXX branch a few days later where two branch employees spent almost thirty minutes trying to help me. They could not open the attachment either or obtain the form any other way. I left there with no choice but to wait for it to arrive by mail. When it did not come after waiting nine days ( from XXXX to XXXX! ), I went to a different branch at the XXXX in XXXX because I was in that area and once again the teller tried very hard to help me to no avail frustrating both of us. All she was able to find out from the call center was that I did have a case open and " the form is in transit by mail ''. Today is fifteen days from the first call to Peoples and I still have not received the affidavit form required to correct this costly mistake. The debit was {$280.00} plus {$37.00} overdraft fee which totals {$320.00}. I only receive {$XXXX} direct deposit on the XXXX of the month from a pension. I have not had access to the {$320.00} which I desperately need. Peoples Bank has delayed rectifying this problem that should not have even occurred in the first place because I did not authorize this withdrawal. Please help.
12/05/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CT
  • 063XX
Web Servicemember
People 's United Bank NA has acted in a malicious manner in the closure of my checking account. In the attached document, People 's United Bank determined this based on the " costs for compliance, regulatory obligations, and potential risks. '' This checking account has been used for in-branch and direct deposits from my employer in order to pay bills. Per the letter, my account will stay open until XX/XX/19 in order for me to transition to another checking account. On XX/XX/19, I visited two separate bank branches in order to deposit funds for bill payments. On both occasions, I was refused service and told that they are unable to make deposits to my account. This is in spite of the fact that my account was still open with the ability to write checks and make payment orders. The branch staff made efforts to reach Mr. XXXX XXXX, of which he was determined to be unavailable to resolve this matter to make deposits. The branch manager in XXXX CT, XXXX XXXX, was also unable to determine why I was not allowed to make deposits even though I had an open account. With the abrupt closure of my account without any warning or notification of a pending limitation to my account, People 's United Bank determined that their cost of compliance was raised and deemed me risky without an explanation. No deposits were ever declined/bounced and all checks deposited came from verifiable sources. I fear that with these unsubstantiated claims of risk and compliance, it is merely an excuse to discriminate against someone of a certain race. Based on my name and the color of my skin, People 's United Bank determined that I was too risky and was a burden on their regulatory obligations.
05/22/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06790
Web Older American, Servicemember
On XX/XX/XXXX my husband, XXXX XXXX deposited a check into my checking account in the amount of {$800.00}. It was drawn against XXXX XXXX. XXXX XXXX said it cleared XX/XX/XXXX and that the funds were available. On XX/XX/XXXX Peoples United Bank in XXXX, XXXX. XXXX put a hold on the check from XX/XX/XXXX thru XX/XX/XXXX. They say they sent a letter to that effect but I did not receive a letter and dont believe they ever sent a letter. I dont think the Post Office lost a letter just going across town. I found out when I went to use my XXXX store card. I was shocked to see that the card was declined. When I checked to see why, I found out that the payment that was regularly scheduled to hit during the time there was a hold on my check, was sent back. XXXX closed my account and my credit score dropped 22 points. I owed XXXX about {$890.00} and the minimum due was {$35.00}. I had paid XXXX payments totaling over {$500.00} that month. I called them and they reinstated my card but my credit report had already undergone the ding. My husband talked to XXXX in XXXX XXXX at XXXX XXXX and she stated that the funds were available on XX/XX/XXXX and that XXXX XXXX would not have communicated anything negative about his account. She opened up a complaint against Peoples United Bank. Then XXXX XXXX Sent a response that the check drawn again XXXX XXXX did indeed post and clear on XX/XX/XXXX. I will attach the letter. I have tried to reason with XXXX to no avail at the XXXX Branch but their own bank person, who answered the phone at the number provided on the back of the debit card, also stated the funds were available. Thank you for your help. XXXX XXXX
01/07/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • CT
  • XXXXX
Web
People 's United Bank replied to previous complaint. Part of the complaint was not addressed. The Specific part not addressed is whether or not XXXX XXXX is really an officer of the company People 's United Bank. XXXX XXXX calls from a spoofed and or NON WORKING phone number, why? A person with such a title SHOULD be reachable! XXXX XXXX 's response makes me doubt even more that he really is not who he says he is. This was proved by the response on what looks to be a home made version of People 's United Bank letterhead. Did you notice there is NO address of their corporate office, and no phone numbers. Also there is no proof that anyone from People 's United Bank actually approved or knows of it's existence. A document that addresses such a sensitive matter should have been notarized, which it was not. As mentioned in my previous complaint, this person could work in the mail room or be a friend of someone at the bank playing the part. So .... If XXXX XXXX is " truly and officer representing People 's United Bank, then why did he not USE OFFICIAL LETTERHEAD with an address and a phone number, and have the document notarized so that is is no doubt ''? People 's United Bank has been 100 % dishonest by NOT DISCLOSING the fact that they had a data breach to those customers THAT WERE PURCHASED from the XXXX XXXX purchase and merger. Staff in the XXXX office actually CLAIMED it never happened when I first approached. In this time where 99 % of all phone calls people receive are scammers, and cheaters, this reply should go right to the top of the pile with a note that says " this doesn't seem like a real bank officer wrote this ''
10/05/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • XXXXX
Web
In XXXX, we relocated to XXXX from XXXX and we opened a bank account at XXXX XXXX XXXX XXXX, MA. We have been using the account for many years and we always kept it in good standing as our credit history demonstrates. In XXXX, we moved back to XXXX but we agreed to keep the account open. We informed the bank of our change of address and they updated our contact details in their system. We continued to maintain and access the account online without any major concern, and we continued to receive monthly statements that were mailed to us in XXXX. In XXXX, XXXX XXXX was acquired by Peoples United bank. Following the acquisition, our online access was terminated and since then we have not been able to access our account online. I have contacted the bank several times and requested that they set-up our online access again to allow us to monitor the account and perform transactions, but we were informed that due to the fact that we don't have a residential address in the US we are not able to access the account online. They also informed us that would would have to take a trip to XXXX and visit the bank in person if we wanted to make any transaction or close the account. However, we continued to receive monthly statements by mail. In XXXX, we were informed that Peoples United bank would start charging {$3.00} per statement sent by mail and we've been debited {$6.00} per month since then. The inability to access our account and funds is a clear infringement to our rights as a customer of a XXXX XXXX. I have sent a message to the bank using their website informing them that we would log a complaint with cfpb but we did not get a reply.
07/29/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CT
  • 06112
Web
In XX/XX/XXXX I requested PEOPLE, S UNITED BANK to lower my 7.25 interest rate. During that same month, I was being an incorrect amount. Upon seeing this, I immediately called the bank. I was told that was correct amount. I called numerous times, it was correct. so by XX/XX/XXXX, loan defaulted per PEOPLE.S UNITED BANK. I then was told that, I would have to wait for a XXXX XXXX, who was not there a for a week.This is how the nightmare started. I was able to get a XXXX in XX/XX/XXXX. Which bought my account current, also equity that I had available,. At same time my parents home who are both deceased, their house was also in foreclosure which I was trying to stop. Their house, which was bought in XX/XX/XXXX. That house was already paid off, my mom took a home equity loan on the through the same bank I use. So yes, PEOPLE 'S UNITED BANK took my parents home XXXX and PEOPLE 'S UNITED BANK is currently trying to take mine. the home equity loan my mother got was a predatory loan because in the long run she would not be able to make payments, and this is where my house comes in. The equity in my house could of dealt with the situation. So I begin to foreclosure clinics, and was told the only thing I could do was BANKRUPTCY WITH XXXX XXXX. She never told me I had equity in my house. This been horrific time for me. The bank took all my equity in legal fees, they offered loan modification that I could never afford the biggest XXXX per month, I have kids and XXXX dogs whom I removed abuse situations. They never allowed me to use equity at all. The bank refuses to talk to me. I was also told by XXXX XXXX no bail outs
03/05/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CT
  • 061XX
Web Older American
Hello, My name is XXXX XXXX. I am XXXX-year-old XXXX person. On XX/XX/2019 the XXXX XXXX customers were transferred to the People 's United Bank. I had a free checking in the XXXX XXXX and as an elderly person should have a free checking in the People 's United Bank too. On XX/XX/2019 I notices {$3.00} charge as service fee from my free checking. I wrote a message to the customer service of said bank and they said that every time when I use my debit card to pay bills online they will charge {$3.00} service fee for each transaction. Why should they charge any fees for debit card payments? Please see their answer to my email as following : Thank you for contacting us. In response to your inquiry, there is a {$3.00} fee for each Network Bill payment processed against your account. This appears in your account history as a NTWK BILL PYMT DB and was debited on XX/XX/2019 for {$38.00} from XXXX. Network Bill Payment is used by merchants when you have provided them with your XXXX card number for payments. You may wish to speak to the merchant directly in regard to how they process payments. Although you are qualifying for free checking, ( this only waives the {$10.00} monthly maintenance fee on your Plus Checking account. It does not waive these types of fees. To avoid this fee, you may consider converting your account to an Advantage Plus Checking account. You would also avoid this fee if you make your payment via Peoples.com Online Banking. I am sorry, but because this fee is valid, I am unable to submit a refund. If you have any further questions, please let us know or contact us at XXXX. Thank you, XXXX
10/01/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06484
Web
Received a text message appearing to be from Peoples United Bank asking if I had authorized a purchase - I responded with a NO. They called me and a person claiming to be from Peoples United Bank proceeded to ask questions relating to my bank account and so I answered accordingly. He told me they had to close my account due to fradulent activity. He gave his name/ID number all while posing as a Peoples Bank employee. I gave him general information and he said he would take care of the situation. I went on Monday to inquire about this situation to the branch in XXXX, CT. There I found that there were 3 unauthorized transactions of {$500.00} each for a total of {$1500.00}. XXXX {$500.00} XXXX {$500.00} XXXX {$500.00} I tried to file a claim to receive these funds back. My claim was denied because Peoples Bank claims that I entered a " Code '' to authorize the funds. I was NEVER asked for a code and never gave a code. I assume the hacker must have hacked my phone or internet or something where he was able to get that code or whatever they are talking about. I did not give any codes to anyone nor was I asked about one. I keep telling this to Peoples Bank but they are not hearing me and keep claiming that I did this. Other banks usually refund unauthorized transactions right away so I am very upset to know Peoples Bank has denied this to me- especially as the scammer took the role of a Peoples employee and I am out {$1500.00} hard earned dollars. I would like a refund asap.! I need my funds back immediately! I am a widow and having financial troubles and obligations. This has really caused me immense stress.
08/09/2017 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Fees charged for closing account
  • VT
  • 054XX
Web
My XX/XX/XXXX statement showed a closing balance of {$100.00} on this account. When I ACH transferred that {$100.00} out to another bank, the transfer was refused by Peoples United Bank. Subsequently I received a statement from them showing a {$12.00} Service Charge which reduced the account balance to {$88.00}. This account has been in existence for decades, from long before Peoples Bank took over the local bank. There has never been a monthly service charge before, and there has never been any information received from the bank about the implementation of such a charge. I wrote the bank regarding this ( see attached ) but have only received a notice from them indicating that the account has been charged another {$37.00} fee for the overdraft. It instructs me to cover the overdraft as soon as possible and to sign up for overdraft protection. Because of their reversal of the {$100.00} ACH transfer, the account still has funds in it and there is no overdraft to cover. I am filing this complaint because the bank was not authorized to levy a {$12.00} Service Charge in the first place, and that the fees they and another bank have levied are all due to their improper application of the {$12.00} fee. The bank to which I made the ACH transfer has also charged me {$25.00} because Peoples reversed the ACH transfer claiming insufficient funds. I want your help in having 1 ) Peoples rescind the two fees ( {$12.00} & {$37.00} ) and to reimburse me the {$25.00} fee levied by the other bank. I request that they send me a check for the {$100.00} that was in the account plus the {$25.00} fee from the other bank.
11/09/2015 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • VT
  • 057XX
Web
I have a joint checking account with my step daughter at People 's United Bank. She lost her debit card and called me. I tried to get a replacement ordered at the local branch. She goes to school in a state with no branches. I was told that she would have to appear at a branch to sign an application. She found a branch while on a trip, and ordered her replacement card on XXXX XXXX, 2015. To date, XXXX XXXX, 2015, she has not received it despite my XXXX additional trips to the local branch. During XXXX trip to the branch, I was told that three weeks was not unusual for a wait to get a new card by mail. On the last visit, I was told that she would have to call the customer service line and that given the circumstances, they would allow her to reapply for the debit card by phone. The bank normally charges a {$25.00} fee for " expedited '' delivery of debit cards. I asked if they could tell me when the card was originally mailed, and they could not. No record is kept. They claim the card is mailed the day after it is ordered but I was originally told it would take two to three weeks unless the expedited fee was paid. On my last visit, I was told that the bank " should be able to '' waive the {$25.00} fee to replace the card. My step daughter is on the phone with them now, and waiting for an answer regarding the fee. She just reported that they would not waive the fee, and they refused to send it to her school address. They are sending it to me and I will have to overnight it to her. We are in the sixth week since she ordered the replacement card and it may be another week before I get it.
03/11/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • CT
  • 064XX
Web Older American
Wrote check for {$13.00} dated XX/XX/2020. The check was presented to my checking account on XX/XX/2020 for that amount. On XX/XX/2020 an entry for the same check number debited my account for an additional {$1300.00} listed with description " checking debit adj '' resulting in a total of {$1300.00} being taken from my account instead of the correct amount of {$13.00}. On XX/XX/2020 I went to my local bank branch to see what happened. They gave me a copy of the check and printout of transactions including the one in question. The bank branch mgr told me to fax the info and copies to the payee to recover what they deemed an obvious overpayment. On or about XX/XX/XXXX I called the payee directly and was told they negotiated the check for {$13.00} and did not receive any additional monies. After receiving no follow up from the bank, I visited the branch again on XX/XX/XXXX after consulting a former banking employee about the legal amount I wrote on the check. The branch mgr insisted the check had not been negotiated twice, but rather " the Feds adjusted it. '' No explanation beyond that was given. Bank mgr ended the conversation by saying she notified their main office and filed paperwork accordingly. One final follow up I was told the payee must have the additional monies and the bank wasn't responsible., despite the payee claiming otherwise. The bottom line is it has been over one month since my money has been erroneously removed from my account through NO FAULT of my own. After calling the state of CT banking commission, they advised me to file this complaint.
10/10/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CT
  • 06082
Web
I have been a customer with this bank since I was XXXX XXXX XXXX. Over the years they changed names and been bought out but I always stuck through with the same account. Since it became peoples United bank I have never had so many issues. I have been on partial unemployment due to covid and working part time at my job for 11 years. Unfortunately most of our staff has quit because of vaccine mandates which has effected my hours greatly to the point I have not been scheduled. I figured I can collect while I find a new Job for the time being. Unfortunately at the same time I also been cut off unemployment completely. I have a family of XXXX. XXXX children. We now live off of one income. I cant afford daycare and this has all happened with in 2 weeks. My life has been completely flipped up side down. Now Im scrounging up change to buy milk. Its very overwhelming how much can change out of your own control. During this time, bills were still being paid. I have since then turned off all automatic bills in my account. I have been in negative for two weeks and since Im in negatives I been hit with 16 over draft fees. XXXX dollars total. This is an excessive amount of money for over draft fees all at once. I cant get my account out of negatives because I dont even have the funds to do so and the 16 over draft fees has made it impossible. Top priority is to keep my mortgage in good standing and food in the kids bellys. Please take my situation into consideration and wave some of these over draft fees. Thank you XXXX XXXX XXXX XXXX, 2021 2021
11/26/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06830
Web
Hello I had a massive fraud committed up to XXXX dollars taken from a joint account with my mother and I at Peoples United Bank. The fraud was committed at XXXX, XXXX and XXXX XXXX XXXX where transactions of XXXX dollars took place. As soon as we saw it we told the bank went to a local branch were they set up new accounts and told us a fraud claim had been placed and they said it would take 3 months to get my money back. So fast forward 3 months they told us we never did a claim and then they said my mother spent thousands of dollars herself at XXXX and got scammed without any proof and they won't refund my money. I sent emails and finally got a response from a regional head saying I never filed a claim and basically saying there not at fault and telling me to file another claim. I know my rights as a consumer and there in violation of Regulation E the bank did not provide me with provisional credit and did not do a complete investigation. The bank mishandled this whole fraud claim didn't even tell my mother or I to file a police report. Obviously someone made a mistake somewhere but instead of correcting it there trying to blame the people who put money in the banks assuming its going to be protected. By the time we filed a police report the detective said it was unsolvable because the bank and business the fraud took place deleted there surveillance tapes and commented banks will prolong fraud cases so they don't have to pay you back. I haven't heard anything from the bank since I filed another claim.
03/06/2017 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • CT
  • 06516
Web Older American
On XX/XX/2017 I deposited a check into my savings account with the understanding that there would be a hold to confirm if its a valid check. I deposited at the branch of People 's United Bank located in XXXX XXXX, CT on XXXX XXXX through the ATM. NO CASH WAS WITHDRAWN ON THIS ACCOUNT. I later received a direct deposit in my CHECKING account from my monthly annuity. On XX/XX/XXXX I received a letter from the bank with a photo of the company check drawn on a out of state bank telling me the account was closed so the check was not valid. On XX/XX/2017 I present to the branch and questioned why my CHECKING ACCOUNT was frozen and my debit card cancelled. The branch manager ; XXXX XXXX XXXX said it was a fraudulent check and their loss prevention department said close the accounts. XXXX XXXX relayed to me that I would not be able to open an account anywhere because I am now looked at as being a fraudulent depositor and it will be reported to XXXX. He advised me to go open another account at a different bank ( i.e ) XXXX XXXX before he closes the People 's Bank accounts. I asked him how can it be fraud if no funds were withdrawn and the purpose of my depositing the check into my savings was for the purpose of being classified as fraud. Today, XX/XX/2017 my funds into my checking account have not been released and i was refused to contact Loss-Prevention to further remedy this problem. I would like this matter to be resolved and not flagg as a fraudulent bank depositor and not report me to XXXX.
12/12/2019 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • CT
  • 069XX
Web
I got aa call from the same number of my. Bank peoples United. I banked with them for the better part of 25 years the last 20 at the current branch down the street from my apartment. XXXX XXXX at XXXX, ct. On XX/XX/XXXX Friday. My first week on the XXXX Job I got a call from the banks number saying I had suspicious activity in Texas someone using my card. Then the caller said rip up the card and they will issue me a new one by fedex in two days. They proceeded to ask online verification questions. Next thing I know, when I go to my bank on Tuesday there was nothing in it. I had just started at this XXXX, CT XXXX XXXX XXXX department. I was and still am still am a XXXX XXXX in XXXX, CT I do a lot of XXXX work in the community CT. They took my savings transferred it into my checking and then withdrawals the checking and my credit line. I file a fraud claim that same day I found out XX/XX/XXXX. On XX/XX/XXXX the bank investigation was done and they said although the transaction was not authorized by me, they were not libel the authorization code was generated through my phone. This is outrageous. It was a scam. I did not authorized this wipeout I reported with in 5 days or Two or three business days. It should be covered under FDIC. They know I didnt make any these transaction from XX/XX/XXXX to XX/XX/XXXX. I closed the account immediately the same day I went to the bank. They say the computer servers where the transaction occurred was from XXXX.
05/12/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • NH
  • 030XX
Web Older American
I own a 2nd floor office condo in an 18-unit, 6-story, 120-year old bu ilding XXXX XXXX XXXX . In XXXX , XXXX , Peoples United Bank told me I had 30 days to purchase flood insurance on my property in XXXX or they would purchase it for me. I began the process and discovered that it was not possible to get this done in 30 days. In the meantime, the bank went ahead and purchased a policy for {$7500.00} and billed me for it. I managed to purchase insurance by XXXX , XXXX for {$2100.00}. Later, I discovered that the rest of the condo owners paid between $ XXXX $ XXXX . This year I will renew at this cost. Also, none of the other condo owners were given this kind of a time frame. The bank has deducted {$1800.00} out of my mortgage payment account, putting the account in arears and charging me for late payments. I have paid {$3900.00} for {$500.00} worth of insurance. I also have an engineering report stating that in reality, only the basement is considered to be in a flood zone ; none of the units in the building are. I also have a letter from FEMA station that the chance of our unit flooding is slim to none. I am looking for the bank to return the {$1800.00} theyve withdrawn, remove any late charges, and make my account current. Ive made many calls to the bank, but theyve gone nowhere. My issue is not flood insurance, itself, its the fact that the bank is forcing a {$7500.00} policy on me, when the situation was not urgent.
01/21/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • NY
  • 108XX
Web
I am a care taker for my XXXX XXXX XXXX aunt who recently returned home from a nursing home. We hired a full time home care aid who banks with Peoples United. From the very beginning it has been a nightmare! I first tried to wire 1400.00 to her account from our XXXX account ( current XXXX is XXXX ) and it was rejected. so I tried to use XXXX and that was rejected. Peoples bank closed my home aids account and said it was fraud. She had to first find a local branch and reopen another account.. hassel! so I figured I would open an account with Peoples and transfer her pay weekly. the account was opened on XX/XX/XXXX and I deposited enough money to pay her for the month I was told I would be able to send XXXX payment of 1400.00 a week. The first time I tried, I was only able to transfer 500.00 a day, ok fine I sent XXXX payments 500.00 on XX/XX/XXXX 500.00 on XX/XX/XXXX and 400.00 on XX/XX/XXXX did that for XXXX week. this week I tried again 500.00 on XX/XX/XXXX 500.00 on XX/XX/XXXX and THEN the account was closed!!! I call customer service who informed me i was using this account fraudulently and they are not in the business to have customer misuse accounts. I ONLY ONLY opened this account with peoples united to make it a bit easier to pay my home care attended but that backfired! Glad they are closing as I have NEVER in life been treated like this in my life! I will pull all my money out today and tell everyone about this experience!
08/20/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • GA
  • 30306
Web
I set up a transfer to pull from by XXXX checking account to my People 's United Bank checking account. This was a hassle in and of itself, however, it worked - the transfer went through. A month later, another transaction went through for the same amount. I thought it must be a mistake, I don't recall setting this up to be recurring. So I logged into my online account and checked my " Transfers '' tab. It read " No Transfer Accounts Added. '' I checked my Bill Pay ; no recurring bill pay 's were set up. I checked every possible avenue and no scheduled payments or transfers were shown anywhere on my account. Despite this, today another transaction posted as pending on my XXXX account. Since I was not expecting this, it over-drafted my account. My communication with XXXX indicated it was initiated by People 's. So I called People 's and they would not stop the transaction when I requested to do so, even though it was still pending. People 's indicated that this recurring transfer was set up " internally '' and that is why it didn't show up anywhere on my account. What does that even mean? Anyways, since I was forced to cancel the transaction through XXXX ( People 's would not oblige ) I was charged a {$36.00} stoppage fee. This was all a nightmare and took more than an hour of my workday to resolve. It does not seem right that a recurring transfer can be ongoing with ZERO indication it exists anywhere in my online account.
10/10/2018 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • CT
  • 061XX
Web
I recently attempted a person to person transfer through my bank ( People 's United Bank ) which then went through via XXXX. Though the details that I put in of the person I was sending it to ( my boyfriend ) were all accurate and the money was deducted from my account, he got the notification on his phone but was unable to receive my money. Somehow I then got a message over social media from someone living in the XXXX saying that a friend of theirs received the money and promptly spent it all. He knew the date of the transaction and the exact amount. I informed my bank but they and said it was a XXXX issue and would not reimburse my money. I then spoke to XXXX again and they told me that how the process worked was that Peoples United bank sends them the information of who to transfer the money to, and they then transfer the money to that account. XXXX told me that the name they received from my bank of who to send the money to was someone who lives in the XXXX who I have never heard of. Attached are copies of my bank statement that show that I intended to send the money to my boyfriend and not the person in the XXXX. XXXX then told me that due to this, it appeared to be an issue with the bank and they would not reimburse me. All I want is my money back but no one will give it to me ( and the person in the XXXX already spent it all ). I will also be filing a police report but that won't get me my money back.
10/04/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MA
  • 010XX
Web
To whom it maXXXX concern my name is XXXX XXXX I have a mortgage with United Bank we have gotten behind 4 months due to illness in the family the total amount is somewhere in the {$8000.00} range I sent XXXX in the balance is XXXX which they want paid by the end of the month I believe I can do that by borrowing etcetera however in doing a little investigation I find that I can't even sue the bank that Mr XXXX signed a law in saying that the bank is held harmless for anything it does so since they have Deep Pockets and the government has no teeth I really think you should represent The truth to people the bank 's win poor get poorer what I will be doing since I'm a small business owner struggling to survive is laying off employees so that I can make the payment and then those employees can go on the government Dole as you can see the system is crazy I guess I'm not asking for any help because you can't offer any what I'm hoping is that you would tell people that so that you don't instill false hope in people who can't come up with the money if they absolutely have to when their loved ones are sick my goal is just to get that information out do people who think they have rights where a bank is concerned big money has Wright 's small people don't simple as that we better start accepting that But now I see why the XXXX are taking over the Congress they've had enough
05/22/2015 Yes
  • Credit card
  • Billing disputes
  • CT
  • 068XX
Web
I made a payment towards my Peoples United Bank Card Services credit card balance a few days before due date on XXXX XXXX, 2015 at the local Peoples Bank office here in XXXX, CT. But when I checked my credit card balance a week ago, that payment had not been applied and my balance was now approaching my limit without said payment. I have been in regular touch with Peoples United Card Services for the past week. I have talked to multiple people, managers, over managers and nothing has been resolved to date. They have ALL the info they need i.e. faxed form from Peoples Branch in XXXX, CT showing that I made the payment, email from me showing the check I wrote and the money having left my checking account. They acknowlege that the payment was made but they have STILL NOT applied it to my credit card. They have charged me a late fee, they are charging me interest every day AND this is affecting my credit rating which was excellent. I need IMMEDIATE help with this. Peoples United Bank Card Services has demonstrated abysmal customer service to someone who has been a customer for almost 25 years. I have paid my bills on time and for many years in full and this is the way they treat their customers. I need your help to urgently resolve this matter. I will be taking my business elsewhere after this and will never use Peoples Bank, Peoples United Card Services again.
02/24/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CT
  • 065XX
Web
I have multiple accounts open with Peoples ' United Bank. I act as a fiduciary ( Conservator, Trustee, etc. ) for many people. I am an attorney. I also have both business and checking accounts open at the same bank. For some reason, the bank keeps linking my personal information to my fiduciary accounts, rather than my business information. Statements show my home address rather than my business address. I ask the bank to call me about something ; they call my home number rather than my office number. They send emails to my personal, unsecure email rather than using my more secure business email. I have gone in person to meet with a Vice President at a branch about this on more than one occasion. In XX/XX/2020, I went to the bank with a printout of all of my open accounts and asked them to correct the contact information. Today, I noticed an incorrect transaction on a Conservator checking account. I called the bank ; they asked me to verify the information on the account. It turns out that they still have all of my personal information on the account. I asked to file a claim about the incorrect transaction ; it will show my personal information, rather than my business information. Moreover, the Social Security Administration noticed this issue last year and asked the bank to correct my accounts. The bank refuses to correct it.
09/28/2020 Yes
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Problem with additional products or services purchased with the loan
  • NC
  • 282XX
Web
I am currently in the process of trading in my vehicle and have my current auto loan with People 's United Bank N.A. For the past 3 weeks, I've called their customer service 6 times to request a payoff letter be sent to me. Each time I've gotten the same answer - that it would be sent to my email on file within 24 hours. Out of the many, many times I was told this, I only received one email and it was just a monthly loan statement, which does not include the payoff amount. Throughout these past three weeks, I spoke to two managers who allegedly " escalated the issue '' and yet, I have not been contacted with any new information on this issue and am constantly getting dismissed. As I am writing this explanation, I was just hung up on by a manager who was allegedly " escalating it to her supervisor ''. This bank is ridiculous and should be out of business. Not sure how it's so difficult to receive a payoff letter. I am very computer savvy and would be able to get this online, except it's not an option. Their website mentions " For information on how to make a payment or for payoff instructions, please visit our Help Center. '' When I visit the Help Center, there is not a single piece of information on payoff information. I will never do business with this bank again and hope no one else has to deal with such incompetence.
11/20/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CT
  • 06450
Web
In XXXX I had some unauthorized charges from XXXX. I called pay pal multiple times and asked them to remove my checking account and explained I did not give permission for them to use my checking account. They advised to go online and remove my bank account from my XXXX account. I explained every time I tried to do that it was giving me a error. I then went into a Peoples Bank Branch and st down with a MANAGER for a long period of time explaining this issue and asked to close my account and open a new account to prevent any further transactions from XXXX. I showed the manager how many times I called paypal and showed him the error message. He advised that I did not need to close my account a block would be put on and no more transactions could come through. This month 2 more XXXX cam through causing my account to over draw. I called peoples and was told to file a claim and I would NOT be refund overdraft fees even if it was fraud. I asked for a manager and was still not assisted. I was emailed thinking I could file the claim electronically but I'm asked to come into branch again or find a printer and fax. I called XXXX several times and they told me they removed the bank account and refunded me but I have not received my money. I followed up with Peoples Bank several times and I have not come to an resolution.
12/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CT
  • 064XX
Web
My LLC has a checking account with People 's United Bank. We started with XXXXXX/XX/XXXX and then they were bought out and accounts transferred. This past year we have been charged account analysis fees monthly for XX/XX/XXXX/mo. It took calling the bank to learn it was because we had two two users on the account. However, the customer service folks could not tell me how to remove a user and thus get rid of the fee. I had to be transferred to the eTresury specialist. After waiting on hold over 30 minutes on two separate occasions, I did get through today after 40 minutes on hold. The representative told me I had to email the department to ask a user to be removed, but when I was unhappy with that action, I was transferred again to XX/XX/XXXX- who showed me on the site how to remove a user in a matter of a minute. I do not think I should have been charged for this fee over the last year having tried to get through to the bank to remove the user. It was easy to do once showed, but even 2 levels of their own Customer Service folks did NOT know how to do it. The bank needs to be better staffed to handle calls, the training needs to improve so folks know how to use their own system, and customers should not be charged fees they can not address easily or even understand as to why they are being charged.
05/13/2022 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06066
Web Older American, Servicemember
I tried to withdraw my funds and close my passbook savings account that I had originally opened with XXXX XXXX and the bank said my account is no longer there. My account was with XXXX XXXX, who sold to United Bank, who merged with People 's Bank, currently called United People 's Bank and is about to be bought out or merge with XXXX XXXX XXXX XXXX. People 's United bank said I could contact the state of CT for unclaimed funds to see if the money was there. I called the state and they said the money was not there and never was there and to go back to my bank for it. When I contacted my bank again and spoke to a different person, they said the account was most likely consumed by dormant fees and that is why no one can find it. There was {$1500.00} in 2008. This was my " emergency '' savings account money and I never received any letters from the bank about my account going " dormant ''. I have lived at my same address for XXXX XXXX years and I am XXXX XXXX XXXX. I don't think banks should take advantage of seniors and take their money this way. I expected my savings account to be a sacred trust with the bank and to not have that money there when I want to take it, is a violation of this trust. My wife is assisting me with this complaint since I do not know how to use a computer.
11/10/2016 Yes
  • Credit card
  • Advertising and marketing
  • CT
  • 063XX
Web
Well I 'm a XXXX with limited credit history. I work and receive public assistance. So I want to build credit because I 'm XXXX with limited credit because I went though a rough period in my life from age XXXX. So I went to Peoples united banks website and saw that they offer a credit card to college students with limited credit history. So I applied and was rejected so I called XX/XX/2016 to ask why was i rejected. The Person on the other end told me i was rejected for limited credit history. After arguing I asked to speak with the manager. The manager told me i was denied for limited credit history then it was because i have n't had a line of credit since 2012 so he said it had to be recent credit history then he told me that they could falsely advertise because they had hidden terms i could net see on the website when I applied for the card ( meaning it was n't available in the fine print ) so I ask can I speak with his manager and i was put on hold where I hung up. The last thing He said that he was going to put in a complaint. So I hung up because my father works for XXXX call center he told me that they put angry customers on hold and tell them things to get them off the phone ( like saying he was going to put in a complaint about false advertising ).
06/27/2016 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • VT
  • 054XX
Web
I have an Health Savings Account ( HSA ) at People 's United Bank established when I worked for a previous employer. I have not made deposits or redemptions from this account for over 3years. The balance of the account is less than {$1.00} ( actually {$.00} yes that is correct XXXX CENTS ). I received a notice from People 's that the account was dormant and that they were going to charge an " inactivity fee ''. I called People 's customer service number to close the account and was told I need to do it in person at a People 's Bank branch. I then sent People 's a letter indicating I wanted the account closed and received a reply that a notarized copy was required. I have received today a notice that People 's bank has charged me an " inactivity fee '' and the balance is - {$3.00}. I called People 's again and asked that the account be closed and was told again that I need to visit a bank branch to do so. I do not understand why closing the account either online or verbally is an issue. I refuse to take time away from my life/job/family for less than a DIME. I electronically signed documents for other lenders ( a $ XXXX car loan for example ), never setting foot in the credit union branch - How can closing an account that holds {$.00}!! be so difficult?
05/05/2015 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NY
  • 105XX
Web Older American
Even though the balance on my checking account reached zero, bank continued to pay out funds instead of making a notification of " insufficient funds '' and then charged my account fees of {$37.00}. The total is now close to {$1200.00} and since I have direct deposit of my Social Security check, they took all my money for the month of XXXX and now I can not buy food or pay rent or pay my utility bill. The Social Security check is in the amount of {$XXXX} so now they say I still owe them {$480.00}. I did stop direct deposit. But I still have no money for new eyeglasses or food or even laundry. As of right now, XXXX XXXX, 2015, I should have a positive balance of about {$720.00} in the checking account to pay my above listed expenses. I do n't know what I will do when my food runs out or if ConEd turns off my electricity. When I opened the account, I specifically told the bank officer that I did NOT want credit of ANY kind, especially any kind of draft balance protection. I said that if the balance reached zero to refuse the transaction. I NEVER write checks so refusing the transaction on a debit card is XXXX way for me to know when I run out of funds. The problem Bank is Peoples United Bank [ XXXX ] and the problem started shortly after XXXX XXXX, 2015
10/24/2019 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • FL
  • 341XX
Web
Our company had two mortgages for two properties in Maine. Closed at different times, each has their own closing packages, referred to as " loan 1 '' and " loan 2 ''. On the front page of each mortgage there is a paragraph for " cross-collateralization ''. In XX/XX/XXXX loan 1 went into default. No foreclosure was filed by the bank. We worked with them to sell the property for that mortgage ( during the worst time of year to sell ) and sold them for a portion of their value so that we could satisfy the bank. The bank was made 100 % whole on loan 1 -- NO discount. In the same XX/XX/XXXX, the bank took loan 2 ( performing and current ) and instituted a default rate, almost doubling the payment. If you evaluate the amount of monies paid to the bank for loan 2, the loan would be currently paid through XX/XX/XXXX. My problem is that there is NOT a cross default provision in the mortgage. Peoples United Bank has therefore illegally withdrawn excess payments and not recorded payments properly for loan 2. They have since filed for foreclosure and have an auction scheduled for the property. I am filing this complaint as it is my intention to make all parties aware of my intention to pursue this claim legally, possibly through class action.
10/14/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MA
  • 026XX
Web
People 's United Bank purchased my mortgage from the originator and began servicing my loan. When I contacted People 's to create an online banking profile to make payments, I was unable to do so until after my first payment because of the process to create an account online. I again had to call when creating the online profile because the information for creating the account was neither helpful nor intuitive. When I created the account they had my phone number listed incorrectly as my employer 's HR line so I removed the phone number and attempted to correct the phone number but was not allowed to do so online. When I called to change my phone number, the representative told me that I could not change my phone number with them on the phone or through the website and would need to print and mail a form. Furthermore, I was told that I could not make payments to my loan through the online portal unless I had a checking account with them, and that there was no way to make recurring electronic payments. The process of having an online account was a pointless runaround and my servicer will not allow for recurring electronic payments, which is not only extremely inconvenient but increases the risk that payments will not be made on time.
04/21/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NH
  • 030XX
Web
On XXXX/XXXXXX/XX/2015 ( XXXX/XXXX/XX/XX/2015 business day ) I went into a People 's United Bank branch to close out my mother 's estate account. I was clear that the account was being closed and purchased several bank checks, leaving the balance at {$0.00}. Over the past month I started getting collection notices from People 's United stating that the account was overdrawn by {$9.00}. When I checked the account activity online I found that the bank had not closed the account as I instructed, although it was brought to a {$0.00} balance. On XXXX/XXXX/XX/XX/2015, a month after I closed the account in person at a branch, People 's United charged a {$10.00} maintenance fee and credited {$0.00} in interest to the account, leaving the balance overdrawn by {$9.00}. I contacted People 's United on XXXX/XXXX/XX/XX/2015, and after an extended time on hold finally reached an agent. She told me that there was nothing she could do and that I would have to go to a branch to resolve the situation. I told her that I was not able to do this, and she again stated she could n't resolve the error over the phone. At that point I informed her that I was going to complain to the CFPB about their practices, and she indicated " OK ''.
04/08/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CT
  • 06082
Web
So. There was a conversion of my bank, peoples United bank bought XXXX XXXX. My bank card on XX/XX/XXXX got shut off, I was unable to check my account over the weekend. I was sent XXXX via XXXX, and then XXXX and XXXX dollars. I then in turn sent XXXX via XXXX and XXXX via XXXX. I spent the XXXX. So I sent that money out without the money being in my account. I have reached out to XXXX and have successfully gotten through and was told it was due to my bank. When I spoke to a bank associate I was told due to the conversion it was not there and they will be resolving my issue by the end of week it was completely bank error and if any fees were incurred to call them. Today I was charged XXXX over draft fee and when I called them I was told it was not bank error and there are no notes on my account. When speaking to a supervisor I was once again told she will try to resolve and call me back but will reverse my XXXX over draft fee but doesnt see anything with the XXXX shell try to make a call to resolve. I am currently unemployed due to the pandemic and XXXX dollars is quite a lot of money to someone who is losing income. Im begging to please get this resolved I need that money to pay my bills to buy groceries.
06/27/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 105XX
Web
I am a co-executor for a relative 's estate. The Estate has maintained, and continues to carry, substantial deposit balances with Peoples United Bank. On XX/XX/XXXX, I sent an email to the bankers who handle my account to transfer {$130000.00} from the Estate savings account to the Estate checking account to cover several tax payments, including a {$110000.00} tax payment that would be auto debited from the account by the IRS on or about XX/XX/XXXX. For some reason, the bankers decided to make the transfer on XX/XX/XXXX, four days after my instructions, and two days after the IRS attempted to debit the account for the payment due, which was rejected for insufficient funds. I have made repeated requests to my bankers for an explanation, and none has been forthcoming. The IRS has sent a letter seeking penalty fee and interest on the rejected payment, and I have forwarded that to Peoples stating it is the bank 's error and they need to correct it. Again no response. Curiously, they have tacitly admitted their error by crediting back the {$37.00} overdraft fee that was initially charged. The incompetence and arrogance is frankly breathtaking. I can only imagine how they treat smaller account holders.
05/10/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CT
  • 06074
Web
At issue is whether or not it is legally permissible for Peoples Unit ed Bank of Connecticut ( " People 's Bank '' ) to act without our permission or authorization to take money from our account because Peoples Bank assumed the funds belonged to the Social Security branch of the Federal Government. Also at issue is Peoples Bank failure to provide us with the Governments written instruction, as we h ave requested. People 's Bank wi thdrew {$1500.00} from our account ( owned by XXXX XXXX and XXXX XXXX ) o n XXXX XXXX , 2017 to satisfy a debt owed by XXXX XXXX ( NOT a debt owed by XXXX XXXX OR XXXX XXXX , the account holders from which the money was withdrawn ). People 's Bank claims they had the authority to withdraw the money " because the government aske d them to do so. '' XXXX XXXX and XXXX XXXX are NOT a party to the debt claimed to be owed to the Social Security Administration. We ha ve requested tha t People 's B an k provide us with the Government 's written instruction to withdr aw these funds - and they have ignored our request. We have also demanded th at People 's B ank return our money - {$1500.00} - but they have ignored our request.
03/18/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • CT
  • 064XX
Web
I have tried contacting People 's Bank on XXXX different occasions. They will not respond with anything of substance. I only received 2 letters saying they will investigate but then no investigation results. I have disputed with the credit bureaus many times, each time the credit bureaus report that People 's Bank has responded that the account is accurate. I requested documentation about the " alleged '' late payments. I requested copies of statements and payment records but they refuse to send them to me. The issue is that they are reporting different late payments to different credit bureaus. Because they are conflicting information there is no way for it to be accurate. If XXXX bureau has accurate information then the other bureau which has conflicting information must be inaccurate. They refuse to investigate or provide any documentation to me. My first request was made under the authority of Section XXXX of the fair credit reporting act and was sent certified mail track # XXXX which was received by them on XXXX XXXX, 2015 at XXXX XXXX. I am seeking your intervention here to make these people aware that they are not complying with the law. Please help me. XXXX XXXX
09/06/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Card was charged for something you did not purchase with the card
  • NC
  • XXXXX
Web
Since XXXX of XXXX Peoples United Bank was required to submit all account information including credit cards with XXXX XXXX XXXX and have failed to do so. They provided a letter to the OOC and CFSP indicated they forwarded the correspondence to XXXX and have responded that I am an authorized user so they can not release the records where my name is listed since XXXX XXXX is the primary cardholder. I have evidence of where XXXX XXXX fraudulently used a Peoples form in XX/XX/XXXX to say I had changed my address in XXXX CT, which he completed and I was living in VA. He used my income to open the account and most likely signed my name as a copy of my license and a XXXX branch employee named XXXX XXXX was in an envelope. With your help, Peoples provided the highly suspicious {$90000.00} worth of individual checks to XXXX XXXX and cashed over 3 years all at the teller counter. According to my friend of 42 years, and Human Resource manager at People United for 30 years, these transactions that spanned 3 years should have been investigated after the 3rd transaction in XXXX that totaled XXXX in cash through an account that was primarily dormant and opened by me and my mother in XXXX.
02/15/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 069XX
Web
Peoples United Bank is harassing us by applying mortgage payments late, making multiple suspicious debits and credits that offset each other, and reporting false interest information to the Internal Revenue Service. Peoples United reported to the IRS less interest paid than was actually paid on a XXXX for XX/XX/XXXX. A separate complaint has been filed with the IRS regarding filing the false XXXX. Peoples United Bank did not apply a {$450.00} extra principal payment when it was taken out of my checking account on XX/XX/XXXX. Instead it logged a {$450.00} payment on XX/XX/XXXX, then logged a debit for {$450.00} on XX/XX/XXXX, and 15 days later logged the payment for {$450.00} on XX/XX/XXXX. It also failed to process several written requests to increase the extra principal payment from {$1800.00} per month to {$2200.00} per month on the XX/XX/XXXX of each month. As a result the extra principal payment was applied 3 days late, and then applied 13 more days late. When we requested help the customer service representative, XXXX, told us we completed the form incorrectly and harassed my wife about completing the form correctly. She was extremely rude and inconsiderate.
02/01/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06109
Web
XXXX XXXX was bought out by Peoples. I had bill pay through XXXX, I was trying to log into my XXXX XXXX account to see my online payments, but it was disabled & directs you to open an online banking with peoples, which I did. Unfortunately, Peoples only showed 1 payment on my active bill pay. I had a bill that I thought was paid on bill pay through XXXX but was not showing up on the Peoples. I made the payment through Peoples & now I see on my Peoples account that they withdrew 2 {$1000.00} payments from my account ( vs. only 1 payment owed ) upon calling the customer service rep says shes sorry but not all the bill pays have transferred over & I can not see what I have paid already!! How am I supposed to know if I paid a bill or not. Now, I AM OUT {$2100.00} from my bank account & the rep says I have to call the company and ask for a refund! THIS SHOULD NOT HAVE HAPPENED! This IS THE REASON I REMOVED MY MONEY FROM PEOPLEs previously & now I am forced to have them again. They obviously were not ready for the transition. What if I did not have the funds! This take over should have been more carefully monitored and this bank penalized for this incident. Thank you
02/22/2020 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NC
  • XXXXX
Web
On XX/XX/2019 I called XXXX XXXX XXXX ( formerly XXXX XXXX XXXX XXXX ) to inquire over {$15000.00} of missing funds and what " JV '' meant on my statements. They asked if anyone else was on my account, I replied no it is an individual account. They shared " JV '' means " joint venture '' and if a criminal has your account number and makes a deposit they now have access to your funds. Funds were all transferred to XXXX account or Peoples United Bank dormant account of which I never authorized or have done in my 59 years. No one has returned my calls from the fraud department. This information is the smoking gun of numerous previous complaints how funds were diverted from my individual XXXX XXXX XXXX Credit Card account from XXXX XXXX XXXX to Peoples United Bank. Accessing the XXXX account allowed the criminal to move automatic payments to XXXX ( XXXX ) XXXX XXXX from XXXX to dormant Peoples account by opening a fake XXXX XXXX web payment page. The criminal HOPE credit unions do NOT communicate with Federal Banks such as Peoples. They FOUND the gap of accountability. ALL are accountable to protect consumers. Cyber criminals are smarter than us.
03/04/2018 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Can't close your account
  • NY
  • XXXXX
Web Older American
I purchased a {$5000.00} CD for 1.24 % from People 's United Bank on XX/XX/XXXX which was scheduled to expire XX/XX/XXXX. I received a phone call from the bank representative about a week before the expiration telling me that I could roll over the CD at the going rate, or close out the CD and come into the bank with ID to collect the money due. I was about ten days " late '' when I went to the bank and was told that I could not close out the CD and it's earnings without a fee of {$100.00} which is more than the {$80.00} the CD earned AND that the CD was automatically renewed, but at a rate of 0.04 %! The bank representative asked me why I did not respond to the letter sent to me with this information but NO LETTER was ever received AND the banker who called me never told me that the renewal rate on the roll over would drop from 1.24 % to 0.04 %. I believe I should have received a letter explicitly stating that the rate would drop and the bank person should have told me this. I asked to simply change the CD to a better rate but the bank refuses. This is not proper. I would like to file a formal complaint against People 's United Bank.
11/08/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • CT
  • XXXXX
Web
I was selling jewelry online from XXXX list to get caught up on my bill '' s. A buyer sent to me {$1500.00} dollar '' s which i deposited in People '' s United Bank. In XXXX after the check cleared, i was told to forward the money by XXXX XXXX. I was told to keep {$100.00} dollars for the price of the jewelry.after the money was wired by XXXX XXXX, after i went to my bank to with draw my money from my XXXX check and the bank stole my XXXX check which left me with nothing.I am a XXXX patient, i have to have XXXX and also XXXX four times a day. I ca n't pay my rent, gas and electric and also i cant even by food for my service dog. The banking XXXX office Social Security and the police officer all told me that people '' s united bank would work with me so i can afford my living expense '' s this month. They refused to help in anyway.After the bank cleared a bad check they confiscated my XXXX check, the bank manager XXXX XXXX was willing to help but she said corp office refused.I have other XXXX beside the XXXX and i cant get any of my prescriptions. Most likely will be in the hospital due to XXXX.I am broke and need help.
03/25/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CT
  • 061XX
Web
Dear Representative, I checked my balance at XXXX XXXX on Monday, XX/XX/2020 and realized I overdrew my account. I had 3 charges which came through ; {$17.00}, {$20.00}, and {$99.00}. My account was overdrawn for {$98.00}. I arrived at XXXX XXXX XXXX XXXX, XXXX, CT bank at XXXX XXXX to give the teller {$100.00}. The teller stated the branch was closed however, the sign indicated they close at XXXX XXXX. I had to go home get my debit card and return to deposit the {$100.00} through the ATM machine. I deposited {$100.00} around XXXX XXXX. The next day I was charged for two overdraft fees. I called ( XXXX ) XXXX around XXXX XXXX explaining the situation and was told by XXXX he could not issue me a credit due to I had received a courtesy credit like two weeks ago. I received credit for an overdraft because the cable co. charge me twice in error, and before that, XXXX charged me pre-maturely and credited the charge back. I am reaching out to you because I am receiving unemployment and trying to pay my bills. I feel the bank is exploiting me and any possible opportunity to charge an overdraft. Please advise. XXXX XXXX
09/17/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Bounced checks or returned payments
  • CT
  • 06880
Web Servicemember
I am the primary caretaker of my parents, my father has XXXX and my mother has XXXX. Peoples bank on the XXXX XXXX in XXXX allowed someone to cash checks stolen from our mailbox. I found the fraud when I went to the bank to get on the account so I can do their online banking through the peoples app. We filed a police report, the case # is XXXX at the XXXX police department. Officer XXXX handled the case. Peoples allowed the same person to cash checks from places like XXXX XXXX and XXXX XXXX, so I fear it may be an inside job theyre trying to keep quiet. Were out around {$3600.00}, and my mom cant afford her medicine. I dont know what to do, they said it could take up to a month, but my mother may not have a month. The bank representatives have been no help, and the laziness of the branch working with corporate has ensured this gets dragged out. PLEASE HELP. Our utilities check was stolen and we may get our water shut off soon because one of the checks that was stolen was from the water company XXXX. Sincerely yours, XXXX XXXX XXXX XXXX. Ima available any time at XXXX, and by email at XXXX XXXX
08/19/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • NY
  • 119XX
Web Older American
Friday XX/XX/XXXX I received the following text message ; Did you try a fuel charge at XXXX on card XXXX XXXX yes or no. To optout text stop. I mistakenly texted yes thinking my husband was getting gas. He did not get gas or use the card. My frustration was the next day when I went to make a purchase with my debit card it was declined, Later we checked my account on line and my account was emptied. I had a deposit put in for a XXXX the day before. Someone had broken into/stolen the account ( I never lost my card ) and charged in {$75.00} increments until it was emptied. At XXXX in XXXX Florida. I was living in the time in XXXX XXXX, recovering from a bad fall with XXXX XXXX XXXX XXXX. My biggest complaint against the fraud protection and Peoples bank was that if they would have given me more information I would never had typed yes. Like the amount or the location. I feel I was treated very unfairly with no return of over {$900.00}. Also they texted only 1 message not one for each withdrawal, which had they. I would have been aware of the problem before all my money was taken. .
02/25/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • CT
  • 064XX
Web Older American
Not sure what you can do, but this is what has happened. Peoples United Bank, XXXX has changed their online banking format. They have made it very difficult to find a transaction. What they have done is put a single column for both " DEPOSITS '' & " WITHDRAWALS ''. Now you have to scroll to find a small " minus " before each withdrawal transaction. There is nothing to tell you if it is a " DEPOSIT ''!! You have to look over to see what the check was and try and figure if it is a Deposit or Withdrawal!!! I have sent them 2 messages requesting that they give us the option of keeping the old format or choosing the new format. They said " that is not an option ''. I have never seen a system where Deposit 's & Withdrawals are lumped into the same column. Do you know how confusing this is going to be? This is not standard banking practices. If you want to add up all your " Deposits '' you have to scroll through EVERY transaction instead of just looking at the " DEPOSIT " column. This is very time consuming and you are going to miss some deposits as they are lumped with the withdrawals.
04/26/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • NY
  • 109XX
Web
Recently, I tried to open a checking and saving account at XXXX XXXX XXXX after refinancing my car loan with them. And my account representative, XXXX XXXX was able to open a saving account for me. But, she could not open a checking account for me, because another bank reported me to the XXXX XXXX credit union. The Problem is with a previous account that i had with People 's United Bank. The Bank reported that i did account abuse. I think that it is inaccurate. As far as i remember, I had some overdraft charges on their checking account that i opened. And i disputed some of the charges with them. There were too many overdraft charges, and i asked the bank to close my account. When i was closing the account, there was an overdraft charge on my account that was supposed to be waived by the bank. Because i spoke with customer service and resolved the problem. I can not remember the full account number. The account ends with XXXX with routing number XXXX I try to avoid overdraft charges. And i have two other checking accounts with XXXX XXXX and XXXX XXXX XXXX
12/22/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • MA
  • 017XX
Web
On XX/XX/XXXX, I opened a checking account at Peoples United Bank, XXXX MA branch under a {$200.00} marketing promotion. The requirement to receive the {$200.00} bonus was : Direct Deposit of {$1000.00} or more at least monthly for 90 days. My banker at the account opening said that 3 consecutive months of direct deposit of {$1000.00} would qualify. I met the requirement, with direct deposit of over {$1000.00} in XXXX, XXXX, XXXX and XXXX. Not receiving the bonus, I made an electronic inquiry to the bank on XX/XX/XXXX. XXXX from the bank replied that she would get back to me on XX/XX/XXXX. Which she did not follow through. I sent her a reminder message. On XXXX, XXXX came back stating that I did not qualify quoting a strange reason by the end of XXXX. I asked her to double check because her quoted reason was not in the requirement ( and in fact, nobody can meet that if it were in the requirement ). On XX/XX/XXXX, she replied back that I need to talk to the bank. At this point, the bonus is way over due and I do not see a sincerity the bank is going to honor the bonus.
05/11/2018 Yes
  • Credit card or prepaid card
  • Payroll card
  • Trouble using the card
  • Problem using the card to withdraw money from an ATM
  • CT
  • 064XX
Web
XX/XX/2018 Peoples United Bank XXXX XXXX XXXX XXXX Connecticut XXXX Phone XXXX I been coming to this branch for about 1 year and getting my payroll check at teller window instead of Their ATM machine, to day i was told by a teller name XXXX, that i have to tell my employer to give me a card with my name on it. Because the old supervisor is no longer at that branch. i told her my employer have thousand of other employees that have the same kind of debit payroll card, and i do not think they will do that for me. she act very upset and was making a fuss about this issue. I told her your ATM machine do not ask if my name is on the card. The card Booklet state that i can use this card at any bank with proper ID to withdraw my pay. I call their XXXX customer service number talk to person name XXXX he would not give me his last name, he was no help at all sound like he was not aware of how the walk in to teller debit card transaction work. waste of time talking to him. he might not have submit my complaint, so that why i am contracting Consumer Financial Protection Bureau.
01/21/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CT
  • 060XX
Web
On XX/XX/XXXX XXXX I received a phone call that I thought was from Peoples United Bank and they told me I had fraudulent activity showing for my debit card which they could stop before it was posted.I then gave account number and online username then codes that were sent to me.Then was scammed out of {$1500.00} within 5 to 10 minutes.I contacted Peoples and put in a claim they responded back to me on XX/XX/XXXX saying that Iwould not get the funds back because I gave out information.I then called and asked for corporate to get back to me and never heard from corporate on XX/XX/XXXX they mailed another letter to me saying that do to the fact that I gave a third party account information they were not responsible for the money.I then called customer service and asked for someone to return my phone call and the called on Wednesday XX/XX/XXXX and said there was nothing else they can do.I believed it was Peoples Bank on the phone and thats why I gave information upon speaking to them after this they always ask for my account number and online username.
09/03/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NY
  • 105XX
Web
I am a co-executor of an Estate that maintains bank accounts at People 's United Bank. I had to make tax payments on XXXX XXXX. I am providing a letter dated XXXX/XXXX/15 sent from the account officer at Peoples which succinctly summarizes the problem that occurred. There were more than sufficient funds in the Estate money market to cover the tax payments that needed to be made. The IRS is claiming a penalty of {$4100.00} due to the dishonored payment. The Estate accountant sent a letter to the IRS explaining the situation and including a copy of the letter XXXX XXXX, People 's United customer service manager. In response, the IRS sent form XXXX 'Bank Payment Problem Identification XXXX which I forwarded to People 's for completion. They refuse to provide any assistance in this matter as it is their contention that it is not their problem, despite the letter from their officer XXXX XXXX XXXX XXXX acknowledging that it is. In light of the letter from XXXX XXXX dated XXXX XXXX, 2015, the position that Peoples has chosen to adopt is incomprehensible.
05/11/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MA
  • 02151
Web
On XXXX / XXXX / XXXX I made out a check from my business account, XXXX XXXX XXXX , to XXXX XXXX , who never received the check. On XXXX / XXXX / XXXX someone cashed this check through XXXX XXXX XXXX and XXXX XXXX XXXX accepted the check without an endorsement on the check. People 's B ank then in turn received the check and paid out the {$800.00}. They are advising me that XXXX XXXX XXXX is doing a Fraud i nvestigation, but in the meantime I am out {$800.00}. It has now been 5 months and I have threatened People 's Bank that I am taking my money out of their bank. They now have given me the {$800.00}. temporarily, until XXXX XXXX XXXX do es their investigation. If XXXX XXXX XXXX does not give them their {$800.00}, they are taking the {$800.00}. back from my account. My complaint is, why am I out {$800.00}. when both banks were not supposed to cash that check without an endorsement? They and their employees were not diligent and they should be out the {$800.00}, not me.
03/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • TX
  • XXXXX
Web
The peoples United bank is closing my account. I am a SSDI recipient they have failed to investigate fraud and violated FDIC regulations. Upon your response I will give you further details of where to find documents sent to other agencies asking for help. I have been defrauded and abused as a human being in medical facilities and the states of MA and CT law enforcement, courts, hospitals, and this financial institution of using an illegal committment to say I am incompetent of legal matters and defraud a SSDI recipient. XXXX XXXX and XXXX XXXX and their family and personal ; connections are trying to abuse me into dropping a very serious abuse complaint at the VA and bank fraud has been reported several times, and now they are violating FDIC regulations to close my account. Please help me I am socially XXXX do to trauma and they have all taken advantage of my condition for their own benefit. I am an SSDI recipient and have banking rights as I am in charge of my own finances. They also refused to let me update my address.
04/12/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NH
  • 03038
Web
I have had multiple incidents with this bank in the past couple of weeks. On XXXX XXXX, 2016 my account went negative XXXX. On XXXX XXXX, I was charged an overdraft fee of {$37.00}. In charging that overdraft fee, they made my account negative {$18.00}. So in turn they received an additional overdraft fee of {$37.00} on XXXX XXXX, 2016. Now on XXXX XXXX, 2016 I was charged XXXX unavailable funds fees for funds that I transferred from another account at the same bank. So they did not make the funds available in my account right away even though it should have been because a transfer from the same bank should be treated like cash. They are crediting a transfer that I did on XXXX XXXX on XXXX XXXX. Then charged me XXXX unavailable funds fees on top of it of for {$37.00} each. Never once does the customer facing site show unavailable funds. He had to do research on the back end to figure out what the issue was. My account was not negative. They are charging me unavailable funds fees when cash should be available right away.
07/08/2016 Yes
  • Mortgage
  • FHA mortgage
  • Settlement process and costs
  • NH
  • 03051
Web
People 's United Bank mortgage scheduled to close on XXXX/XXXX/2016. Closing pushed back because of delayed appraisal report. Rate lock@3.25 % expired XXXX/XXXX/2016. No extension was singed or filed with lender. ( Loan officer on vacation ) Lender verbally explained rate lock would float without an extension and I would receive current market interest rate if no extension was filed. Closing disclosure dated XXXX/XXXX/2016 for XXXX/XXXX/2016 closing has old expired locked rate of 3.25 % current market rate decreased to 3.125 %. Lender refuses to honor current market rate of 3.125 % for XXXX/XXXX/2016 close. Lender refuses to show proof of People 's United Bank rate lock policies that state after my rate lock expired I am not eligible for the current market rate. Lender refuses to give supervisor/directors contact information so I can receive documentation of rate lock policies. Lender is predatory lending and not adhering to bank policies in order to increase profit by closing on a mortgage with a higher interest rate.
05/20/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • VT
  • 054XX
Web
I visited the XXXX XXXX, VT Peoples branch to update my information and remove the custodian on a securities account along with the custodian of the account and all necessary paperwork. Both the teller and XXXX XXXX, the woman who updated the account, said the custodian 's authorization to make the changes and remove the custodian was not needed and that the account had been updated. The following day, I received a phone call from XXXX XXXX to visit the branch again as there had been a problem with the paperwork and the custodian 's authorization was needed. During a phone conversation with XXXX XXXX XXXX ' customer service, XXXX XXXX, the customer service representative, informed me that XXXX XXXX was not listed in the securities employee database. In a follow-up phone call from XXXX XXXX, she accused me of suspicious activity by changing my name, address, and removing the custodian in XXXX visit and pushed for a reason as to why it would be so difficult for the custodian to authorize the change.
09/10/2018 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Getting a line of credit
  • NY
  • 10036
Web
People 's United Bank is not properly processing loan applications, instead making up false debt figures for the DTI ratio, which I believe may be to discriminate against me. I applied for an overdraft line of credit and they put my DTI ratio at 92 % because they created false information regarding my student loan payments. My student loans show a {$0.00} payment on my credit and I informed the bank that I pay approximately {$37.00} a month currently. They refused to use the information from my credit report or the information that I provided, instead falsifying a figure to find a way to deny me. The in-branch banker told me that the underwriter required them to call the underwriting department to discuss personal attributes about me, after which the application was mysteriously denied for this false DTI ratio. I was then retaliated against when I informed the loan department I would be filing a CFPB complaint because they refused to provide me any further service, instead hanging up on me.
02/13/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 069XX
Web Servicemember
1 ) I have tried a number of times to get late fees removed from my mortgage with Peoples United Bank so that I can refinance with another Bank-The bank refuses to provide the information. 2 ) The bank stated that the proceeds of the sale of a subdivided lot were unencumbered-They lied 3 ) The bank forced me to provide the contract of sale ( For the release of a lot ) I owned after a subdivision that I had with a buyer just so they could take all of the proceeds- I borrowed from a family member to stay afloat and had a note that used the lot as collateral. To make matters worse, my relative is palliative and I wanted to pay him back before he died at a minimum. 4 ) Peoples 's United Bank tried unsuccessfully to foreclose on my while I was trying to create value for the subdivision. I have paid over 300k back in principle-Far more than required yet they still hold me hostage with late fees, report my mortgage payments as late which they are not and delay reporting my payments as well
10/12/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • CT
  • 06705
Web
on or about XX/XX/XXXX I made a purchase for a {$20.00} shirt at the XXXX, ct day street festival. The vendor used his cube for my purchase which should have charged my checking account {$21.00} with Ct. sales tax included. The next day I checked my banking record and saw that the charge to my account by the merchant was put in as $ XXXX.xx and some change. I imediately filed a complaint with People 's United Bank for an adjustment which the paperwork was submitted on XX/XX/XXXX. Documentation for all this can be found in my first complaint # XXXX. Peoples response to my claim is that they are still trying to reach the merchant and that they were giving the merchant another 45 days to respond? The bank has had significantly more than 45 days to resolve this issue and charge back the merchants bank/ cube company and return my overcharged funds. It has been 129 days since my adjustment was filed and even longer since the original purchase. Can someone please help me to recover my funds
11/26/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 10465
Web
On XX/XX/XXXX, I was on the website XXXX. There was a link on that website for a {$200.00} Peoples United Bank checking promotion. I clicked on that link and opened a checking account. The requirements were : Have a direct deposit of at least {$100.00} within 60 days of opening the account and at least 10 debit card purchases of at least {$25.00} each post to the account within 60 days. I met those requirements in XX/XX/XXXX and the bonus was supposed to post in 90 days ( which it did not ). After contacting Peoples Bank numerous times and getting the run around, I was last told that I was not on their targeted list for this promotion which is why I did not receive the {$200.00}. The bonus language did not say anything about being on their targeted list. It was a link on XXXX with an offer of {$200.00} after meeting the terms and conditions. Please publish this complaint so others can come forward and perhaps file a class action lawsuit against the company for deceptive practices.
10/22/2020 Yes
  • Checking or savings account
  • Savings account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • VT
  • 051XX
Web
People 's United Bank holds my savings account. Since opening the account they have consistently withdrawn excessive transaction fees for being over 6 withdrawals. Upon further research I found that the Federal Regulation D that mandates how many transactions can be performed monthly had been lifted in XXXX of 2020. Thus, the regulation that these charges are based on is obsolete therefore making this fraudulent charges. I requested that the total of these fees, in the amount of {$430.00} be returned t my account. I was hung up on 2 times by corporate and was finally able to speak to someone in my local branch who informed me that per Regulation D these charges were valid. Again, I stated that regulation D was lifted in XXXX and although they have the right to collect the fee they can not base it on the regulation alone as it no longer is valid. I informed her that if the money that was taken from my account was not returned I would lodge a complaint. She said she understood.
05/03/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • CT
  • 068XX
Web
People 's bank KEEPS defrauding me. They are accepting transactions against my account that exceed my balance just so they can charge me a {$37.00} over draft fee. I have told them twice before on the phone that this is not something I want or ever authorized yet they still continue to do it. In the few days they have charged me {$150.00} in overdraft fees for my account being - {$1.00}. This is theft. I called the bank again this morning on XXXX / XXXX / XXXX @ XXXX and told them to STOP stealing my money and that I do not want this overdraft service. I asked them to refund all the money they have stolen from my account and they refuse to do this saying I agreed to this which I NEVER did. The dates they have stolen from my account calling their theft " Overdraft protection '' Two ti mes on XXXX / XXXX / XXXX for {$74.00}, once on XXXX / XXXX / XXXX for {$37.00} and again on XXXX / XXXX / XXXX for another {$37.00}! That 's {$140.00} in ONE WEEK!
07/14/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Banking errors
  • NY
  • 12309
Web Older American
MM Svgs acct ending in XXXX was opened XX/XX/2021 per the bank 's promo code XXXX, which required depositing {$10000.00} into the account and maintaining that balance for 60 days, after which a {$100.00} promo bonus would be deposited to the account. Initial {$2500.00} deposit made on XX/XX/XXXX. Cust Svc Rep supervisor XXXX said on XX/XX/XXXX ok to make balance of deposit within a month. I made {$7500.00} deposit on XX/XX/XXXX and maintained the {$10000.00} balance till XX/XX/XXXX. I sent a Secure Msg using People 's United Bank online system on XX/XX/XXXX asking when {$100.00} promo would be paid to my acct. Received response next day that Cust Svc Rep would contact me. On XX/XX/XXXX CSR XXXX told me promo would not be paid because {$10000.00} deposit was made in two parts. I stated that requirement was no where in the promo Terms and Conditions and requested {$100.00} promo be deposited to my account. No action was done by the bank to meet this request.
08/26/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MA
  • 01604
Web Older American
I am writing to complain that XXXX account or even closed it to avoid the fees. The account had {$12000.00} when I closed it XX/XX/2021. This is for a business that I own that is not active. The bank failed to send me statements for years. They said they didn't have my newaddress. My address is on the checks I wrote each year for the license renewal. THEY HAD MY ADDRESS TO SEND ME A BILL EACH YEAR FOR A SAFE DEPOSIT BOX.. The address can certainly be found on XXXX. The bank representative over the phone said they had returned mail on file. That too would have had my newaddress on it. My phone has not changed. This account has only been used by me to write 1 or 2 checks a year to renew license etc. It has been sitting there for almost 10 years with the bank taking from it. What are my options to have these unauthorized fees refunded to me? XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MA XXXX XXXX cell XXXX office
03/09/2022 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Can't close your account
  • MI
  • 48329
Web
I have been trying as the executer of my mother 's estate to get People 's united bank in XXXX to disperse my deceased mother 's CD funds to the listed beneficiaries. I first went to the bank in XX/XX/2021 ( her death was XXXX ) and provided a death certificate. I was advised that I needed a letter of authority to disperse funds. Other accounts ( with different financial institutions and listed beneficiaries ) were dispersed without such requests. I eventually got a letter of authority from the probate court in XXXX and provided this to them along with current addresses for all my siblings as beneficiaries. My mother had us all listed on this account. The People 's representative then stated that they wouldn't accept this letter of authority. I have since got the estate lawyer to apply pressure to disperse the funds, but they have gotten the run around as well. I had no such trouble with the many other bank accounts, ira accounts, or 401k accounts.
11/26/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CT
  • 068XX
Web
Good afternoon, Can you please advise me on how I can file a complaint about an overcharge by XXXX XXXX during my reinstatement on XX/XX/2017. The judge allowed XXXX in attorney fees and they charged me {$54000.00} plus {$5000.00} in committee fees and would not reinstate the loan at the final hour unless I paid that amount in full. The next day they were going to have an auction for the sale of the house so I was forced into paying that amount so I didn't lose the house that I owned for 20 years. I have reached out to the bank but they strung me along and refuse to pay me back. I just got a notice that XXXX XXXX sold the bank to Peoples United Bank. Both banks are located in Connecticut. This might be why they didn't feel it was necessary to pay me back. When you review the documents you can see they even charged the amount from the morning of XX/XX/2017 from XXXX to {$59000.00} Thank you in advance for your help with this unfortunate situation.
05/20/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NY
  • 10465
Web
Peoples Bank had an advertisement for a bonus for their checking account as well as a bonus for their savings account. I clicked the link for the bonus and signed up for the checking account and savings account. The terms for the checking bonus were " Get a {$300.00} bonus when you open an XXXX XXXX XXXX account when you receive qualifying direct deposits in the account totaling {$2500.00} or more within 60 days of account opening ''. The terms for the savings bonus were " Open a Savings or XXXX XXXX account & maintain a balance of at least {$10000.00} for 60 days and get an additional {$100.00} bonus ''. I opened up the XXXX XXXX XXXX account and met the terms for the {$300.00} bonus and I have now received that bonus. However, I also opened up the XXXX XXXX account .and met the terms for the {$100.00} bonus. I should have been paid the {$100.00} bonus but I have not received the savings bonus payment as of now. Please credit me {$100.00}
04/01/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 11373
Web
-XX/XX/XXXX Lost wallet and ID document, SSN, Driver license, XXXX XXXX , 3 XXXX XXXX XXXX debit card , XXXX ID and Driver license, 1 XXXX XXXX credit card. -Replace all lost document. -XX/XX/XXXX Notice from XXXX report about new bank account open at People united bank : open on XX/XX/2019 and notify call center about the issue. -XX/XX/XXXX Verify ID at Peoples united bank XXXX Branch XXXX XXXX XXXX XXXX, NY, USA XXXX . XXXX XXXX bank representative verified my ID and told me That now account was closed and have {$45.00} fee left. Then he contacted Fraud department and recommend me to disputed on XXXX report. -XX/XX/XXXX Dispute to XXXX report . -XX/XX/XXXX Visit XXXX XXXX precinct police officer demand letter and proof of victim of identy theft to make police report. Call the bank representative. Then i call Customer service, she give me address to send the dispute letter. -XX/XX/XXXX Send the disputed letter.
02/23/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • NJ
  • 088XX
Web
People 's United Bank makes it onerous to near impossible to close their accounts. I have had a small balance in my account for a number of years, and their first request is to ask you to visit a physical branch since you can not close the account online or by telephone. Then they make it onerous, severe and unusual in trying to link external bank accounts ( I have had 2 external bank account efforts cancelled despite verifying the 4 direct deposits ). Consequently, it has taken multiple phone calls, messages, and time to go nowhere - and they now require me to send bank statements from my other banks I want to link in order to get approval ( and then re-verify the external micro deposits ). To say the least, they are so happy to open accounts for people but make it impossible to close accounts with them because their systems are outdated and require paperwork. Few modern banks require so much paperwork and verifications.
04/27/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • CT
  • 06770
Web
I am trying to refinance a mortgage on my property in XXXX, CT. The property was previously destroyed by Super Storm Sandy. At that time I took out a second mortgage to help with the rebuild through XXXX. The loan is current owned by the department of housing in CT. I am in of a subordination which has been obtained but is not being accepted by Peoples United Bank or XXXX XXXX XXXX. They are stating that it is not properly executed per the governors temporary orders regarding electronic signatures. Neither party Bank nor Department of Housing will budge. My closing date was cancelled and now I will be losing my rate lock. I have done everything humanly possible to try and get this resolved starting on XX/XX/XXXX. The Bank told me I was cleared to close and then came back an hour later and said let me know when you get the wet signatures. Anything you can do to assist will be greatly appreciated.
09/25/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • CT
  • 06705
Web
There was a purchase for a {$20.00} shirt via XXXX and my debt card. The subtraction came on my account on XX/XX/XXXX. For the amount of {$210.00}. A adustment was imediately filed with my bank and yet there is still no return of my funds that were overcharged. I was told in a letter from the adjustments department that I would be notified of their decision as ofXX/XX/XXXXXX/XX/XXXX. I heard nothing from them and when calls are made to the bank the response is that they are still trying to reach the vender. I am told by the Ct. Attourney Generals office that after 45 days from my complaint a charge back should have been made to the vender or his XXXX companys account and my funds returned. However there has been no such action and my bank tells me that if and when they recieve the funds back then and only then will I be reimbursed. I am filing this compaint to try to get my fund returned.
04/19/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NY
  • 10465
Web
Peoples Bank had an advertisement for a bonus for their checking account as well as a bonus for their savings account. I clicked the link for the bonus and signed up for the checking account and savings account. The terms for the checking bonus were " Get a {$300.00} bonus when you open an XXXX XXXX Checking account when you receive qualifying direct deposits in the account totaling {$2500.00} or more within 60 days of account opening ''. The terms for the savings bonus were " Open a Savings or XXXX XXXX account & maintain a balance of at least {$10000.00} for 60 days and get an additional {$100.00} bonus ''. I opened up the XXXX XXXX checking account and met the terms for the {$300.00} bonus. I also opened up the XXXX savings account .and met the terms for the {$100.00} bonus. I should have been paid a total of {$400.00} but I have not received any bonus payment as of now.
04/07/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • CT
  • 060XX
Web
The people at the bank ( both in person and on the phone ) have been either unwilling and/or unable to help me. They promised me a supervisor would call me back but no one ever called. I had a FREE checking account with XXXXXX/XX/XXXXand when they were bought by Peoples United Bank I was assurred by XXXX XX/XX/XXXX that the account would still be free. The account is seldom used and as of XXXX, 2020 it had {$100.00} in the account. Starting in that month, Peoples United Bank began draining this account down to zero and then closed the account. This was all during COVID and I was unable to visit their bank for the most part during this time. When I went there in XXXX to close the account is when I learned that the balance was {$0.00} and the account was closed by them. This was always a FREE account and I want my {$100.00} back that was taken by Peoples United Bank.
06/01/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • NC
  • 28078
Web
I received an email to my work email from an account that said it was my boss. He asked for my help on a task and for my phone number. I gave him my phone number and he texted me from the number XXXX. He asked me to purchase XXXX XXXX XXXX on his behalf. I purchased nine, {$200.00} on his behalf. I then found out that this wasn't my boss and that this was a phishing scam. My bank has rejected my fraud claim twice and has refused to give me the {$1800.00} back. When I realized this was a scam, People 's said that they could not because my ID from when I opened the account in XXXX ( my passport ) was expired, even though I provided People 's with my up-to-date passport back in XXXX when I got a new debit card from them. When I realized this was a scam, the charges were also still pending on my account. However, People 's refused to take any action on these pending charges.
08/02/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 064XX
Web
At the beginning of the 2016 tax year, specifically on XXXX/XXXX/16, I opened an HSA account with People 's United Bank ( PUB ). At the time there were paper statements, no service charge and no minimum balance requirements. During the 2016 tax year, specifically effective XXXX/XXXX/16, PUB imposed a {$1000.00} minimum balance requirement and $ 2 monthly service charges for amounts below {$1000.00} and for paper statements. I can contribute a maximum of {$4300.00} to the HSA. For any distributions the total of which exceeds {$3300.00}, a likely occurrence, I will be penalized with the $ XXXX monthly service charges. That adversely affects the supposed tax advantage of HSAs and discourages their use in violation of the public policy established by Congress.. To impose such penalties at all is unacceptable and to to so during the tax year is even more unacceptable.
12/13/2016 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • MA
  • 01923
Web
i received a call from a complany XXXX XXXX and associates stating that I had owed monies from XXXX to a XXXX financial and that they took over the company. I believed them because this was the time I was going through a divorce and I did owe money. They stated that I owed XXXX but they would settle for XXXX in XXXX payments of XXXX so I believed them because I did owe money from back then and gave them my num, ber over the phone in which they took out the XXXX on XXXX/XXXX/XXXX. When I called them on Monday because they were supposed to send me an email with the agreement the lady on the the telephone was very shady. Thenumber I called for XXXX and associates was XXXX. I called to check up on that num, ber with the division of banks and they told me there is no such company and that number is a fake number so they instructed me to \file a complaint.
12/22/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CT
  • 06514
Web
I made a deposit ( XX/XX/2016 ) and receive no notice of delayed availability. The balance on my account after the deposit reflected {$73.00} and the item that came in was {$73.00}. I thought my deposited funds would be available to cover subsequent payments. The balance alert came through on my account as of XX/XX/2016 reflecting a balance of XXXX. Based on this information, i did n't know there would be a fee since i made the deposit the same day the item is showing on my activity. I am confused, as to how this is done. The payment came through on my account and item was paid and a fee was charged. Why was n't i notified at the time of deposit that something was pending on my account. Had i known by notice by the teller or notice on my receipt that my funds are not available i would have transferred money into my account to cover this item.
02/16/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • CT
  • 063XX
Web Servicemember
On XX/XX/XXXX I had a chapter XXXX dismissed with Peoples Bank which was a second mortgage on my home used for a business. The first lean holder was XXXX. My credit rating keeps going down despite the fact that I have been improving on it. I spoke with XXXX XXXX of Peoples Bank about being reported as late payments on XX/XX/XXXX. He informed me that I didn't owe Peoples anything and the matter was closed and there was nothing more he could do. He suggested I take it up with the Credit Bureau. This has been damaging my credit for five years as I try to overcome the damage I suffered in the XXXX rescission. And has prevented me from obtaining a stable home for my family. Due to this inaccurate reporting, I cant buy a home due to credit and I cant rent a home due to credit. And my lease is up XX/XX/XXXX.
05/26/2017 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Deposits or withdrawals
  • VT
  • 057XX
Web Older American
XX/XX/XXXX redeposit at maturing XX/XX/XXXX ( CD 's # 2 of them. Deposit made by merger, from XXXX XXXX had merged to Peoples Bank. Peoples bank made a search but it was denied that the funds were still viable who also said we have no recourse. We have the CD 's in hand, after we were looking over banking info in our financial documents in apartment we foun d XXXX cd 's. Before the divorce my son and I had a different name. After the divorce we both changed our last name. The amount of {$18000.00} was payable in my husbands name, but he never received the Cd or any money. I hope to find or litigate the missing funds into my possession. My name before the divorce was XXXX , afterward my son and myself changed names to XXXX . AMOUNTS XXXX XX/XX/XXXX XXXX XX/XX/XXXX
03/28/2022 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • AZ
  • 85395
Web
I agreed to purchase an item ( vacuum cleaner ) as part of a promotion for completing a survey. The terms of the transaction were that I only had to pay shipping and handling of {$2.00}. After I entered my debit card information and completed the purchase I got a receipt showing a charge of {$39.00}. I contacted the vendor to cancel the transaction, but he refused and told me to contact my bank. I reached out to my bank and they could not get the funds back from the vendor 's bank, so they refused to refund the charge to my account. The transactions is fraudulent on 2 counts : 1 ) the vendor used a bait and switch tactic, showing one price & charging another 2 ) I never received any goods or services in exchange for the amount that was charged, which constitutes theft
04/28/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 064XX
Web
I use People 's United Bank for my home mortgage and pay extra towards my mortgage every month, typically about {$2000.00}. I was told by a branch Mortgage Officer that all extra payments would automatically go to my principal. I discovered a few months ago the extra payments were not going towards my principle. Peoples United Bank went retroactive for 6 months to correct the error, but that is it. I am continuing to pay extra monthly since I last addressed this issue with the bank but the payments are still not going towards my principle. I have called People 's United Bank several times now and have not received any return calls. There are no longer any local Mortgage Loan Officers since the merger with XXXX XXXX XXXX that I can work with on resolving this issue.
02/09/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • GA
  • 30102
Web
I was contacted by text message XX/XX/19 at XXXX AM from XXXX stating FRM : XXXX- Call XXXX SUBJ : Crucial Information. MSG XXXX # XXXX. I called this number and later realized the initial greeting stating " People 's United Bank XXXX XXXX ''. A recording advised my account was suspended and needed to be reactivated. I was on the phone for about 2 minutes and the automated system asked for my bank card number and social security number. I became suspicious and immediately hung up. I then called XXXX ( the number on the back of my card ) and they were not aware of any security breech, the bank was also unable to locate the number I was texted XXXX. The representative called the number as well and indicated that this company is not affiliated with XXXX.
05/09/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Closing on a mortgage
  • NY
  • 106XX
Web Servicemember
approximately XXXX of 2007 Peop le 's United Bank I r eceived a 15 year loan of {$300000.00} for repairs on m y XXXX family home. I am in t he 11th year of the loan and upon requesting a payoff statement for a closing to take place in approx. 2 weeks, to my astonishme nt People 's United B ank, CT has tacked on a pre-payment penalty of {$13000.00}. A pre-payment penalty figured out by this bank without even showing me the formula used to calculate it. No interest rate. They say " the guys in secondary figure it out ''. I need help navigating this maze of Bank greediness and criminality. Please help. P.S. The loan payoff is approximately {$140000.00} so the PPP i s close to 10 %. This I feel is egregious and should not stand.
02/21/2019 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • TX
  • 774XX
Web
I was not notified that there was a debt owed to the company and before they notified me so we could resolve the issue, they pulled my credit without my permission thereby damaging my credit score as reported by the credit bureaus according to my credit monitoring service. I have asked them to remove record of the credit pull or change the credit pull to a soft pull so that it will not adversely affect my credit score but have refused to take action. I contacted the company 's representative on XX/XX/2019 to withdraw the credit pull or at least change it to a soft pull but they refused even though we came to a settlement agreement. I also notified the company of the dispute via mail on XX/XX/2019 that I have attached to this dispute.
04/25/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • AZ
  • 853XX
Web
I recently filed a complaint. My complaint # is XXXX . The response from the company is false. The information in the response is false. I will attach copies of paperwork I have sent to them. The dates are wrong, the money order info is wrong. Please contact me by phone or by mail or email and I can give you the correct USPS Money order info as this company has told me in many conversations that they never received the money order, could not find my bank account, yet my account has been debited money and fixed. I do n't know who 's money order number is that they furnished to you but it is not mine. I want this fixed and fixed right. Someone from that company cashed the money order but did not fix my account.
09/04/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 064XX
Web
On XX/XX/XXXX at the XXXX Peoples United Bank branch I fully paid off a HE Loan balance by writing a check for over XXXX dollars I have a receipt to prove its paid in full. XXXX minutes later I got a call from there Collections department in Vermont. Odd because there is nothing to collect its paid in full. One day later I get an Auto Generated mortgage assistance letter which is odd again The loan is PAID IN FULL. XXXX branch on XXXX XXXX generated the mail. I called customer service and the bank president and no one is available. No one at consumers loans is available. I found the letter offensive and wrong I want an apology direct to me and wont stop complaining till I get one.
11/20/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NY
  • 11219
Web
Dear CFPB investigator I have opened this account for just about one month, and today I received my first statement with a {$25.00} service charge. I think it was because I didn't meet the {$7500.00} minimum balance to waive the fee, but I have added an external bank account ending XXXX from XXXX to fund my account, and I saw the account was disappeared after I scheduled an external transfer? So may I know why do People 's United Bank removed my external account and cancelled my external transfer? And could you please ask the bank to waive my {$25.00} fee, which was caused by the bank cancelled my external transfer and not meet the {$7500.00} minimum balance. Thank you, XXXX XXXX
12/05/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • MA
  • 017XX
Web
Responding to a promotion of {$200.00} bonus, I opened up a checking account at Peoples United Bank XXXX branch XX/XX/2019. By XXXX, I have met the requirement to receive the bonus. Not seeing the bonus posted to my account, I have contacted the bank multiple times. Back in XXXX, I spoke with XXXX initially, who said that he agreed that I had met the requirement, and needed to work with the back office to get this processed. Since then, I have followed up multiple times, all with the promise to call me back, but never happened across different bankers in the XXXX XXXX XXXX branch. Finally, Spoke to XXXX today who indicated that their marketing team refuses to grant the {$200.00}.
08/07/2015 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • VT
  • 056XX
Web Servicemember
what happened is i think my bank is charging me twice for transactions. when i go online with my bank i will see transactions posted with one balance and these are supposedly cleared. but when i go on to the website i see those same transactions on a different day with another balance and even when i have had another payday.i would like to have a rundown of my account done and would like to have the bank stop moving the transactions around. i think that there is a discrepancy in their banking practices. and they could be charging us double on our line of credit also. all i know is that when this practice happens the differences in the amounts are hundreds of dollarsl.
07/03/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NY
  • 11208
Web
ON XX/XX/XXXX OF 2018 THERE IS A CHARGE TO MY ACCOUNT OF {$160.00} FROM XXXX, I DIDNT HAVE ENOGHT MONEY AND PEOPLE UNITED BANK PAID AND CHARGE ME {$37.00} FOR OVER DRAF, FINE THEY PAID I SAID IN MIND, ON XX/XX/XXXX I WHEN AND DEPOSIT {$500.00} AND MY NEW BALANCE WAS XXXX BECUAE THE THE XXXX THEY CHARGE WITH I WAS FINE WITH IT, BUT TODAY XX/XX/XXXX I GET BANK IN TO ONLINE BANKING AND I SEE THEY RETURNED THE XXXX TO MY ACOUNT AND THEY CHARGE ME AGAIN {$37.00}, SO THIS PEOPLE IS CHARGE TWICE FOR THE SAME TRANSACTION, I CALLED THEM AND THEY DIDN'T GIVE A SOLUTION, MY COMPLAIN THEY CHARGING TWICE FOR THE SAME, HOW UNFAIR BASICALLY THEY CHARGING {$74.00} TO MUCH MONEY.
05/24/2017 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • NY
  • 119XX
Web
I had joint checking account with my mother, which we closed in person at the branch early XX/XX/XXXX . Currently we have received bill from the bank ( XX/XX/XXXX - a year later!!! ) with XXXX balance charge which was triggered in XX/XX/XXXX by charging our assumingly closed account {$5.00} dormant fee and creating fake interest of {$1.00}. By phoning in this complaint in, I was told they can not waive this dormant fee charge, because there is balance on this line of credit attached to this checking account. They created this mess on their end by not closing this account, despite my and my moms request and created these charges for themselves.
06/08/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Money was taken from your account on the wrong day or for the wrong amount
  • CT
  • 060XX
Web Older American
I booked a trip with XXXX XXXX. they cancelled the trip due to cv in XX/XX/2020. The trip was paid in full from my peoples Bank debit card. Tried to contact XXXX with no one there to respond. Their email stated they would not be able to deal with refunds and to contact my bank, which I did. The bank said they would only be able to assist in getting a refund from XXXX. Since they are no longer in business that was futile. XXXX has over {$2000.00} and Im trying to recoup the funds for the cancelled trip which was to take place XXXX XXXXthe XXXXAny assistance would be appreciated. I also filed with the attorney general and XXXX.. all were unable to help.
07/06/2017 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CT
  • 063XX
Web
It 's become ridiculous and long to open simple account with Peoples United Bank-XXXX XXXX XXXX XXXX location. With friendly service of employees at the bank we are__ : group of XXXX from XXXX unable to open simple checking account at this bank its sims Discrimination against foreigners .We came to the bank as of group of 10 people on XX/XX/XXXX ... .Bank request several documents to ensure that status in USA is legal and after that 4 (!!! ) weeks past and account still not open without explanation ... Total Discrimination ... Thanks for help. This is a address of this branch Peoples United Bank XXXX XXXX XXXX XXXX XXXX, CT XXXX ( XXXX ) XXXX
04/16/2020 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NY
  • 10456
Web
I once had a Money Market account with United Bank Which was recently transferred to Peoples United Bank. I have been having difficulties with them ever since, and have been trying to transfer my money out of the account and close it. I was told I am not allowed to transfer my money out of my Money market account which is unjust given it is my money. I was transferred over to three separate times to account specialist that never answered. I just spent 2 hours of my day trying to do this and have been getting the runaround. At this point, I don't trust this bank and I'm seeking assistance retrieving the funds that I worked hard for.
12/14/2017 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • NY
  • 103XX
Web
I applied and opened a checking account in branch on XXXX XXXX, XXXX. People United Bank was running a promotion that the associate attached to my account. The offer was to receive {$100.00} after meeting a single direct deposit requirement in 30 days of over {$100.00}. On XXXX/XXXX/XXXX, there was a direct deposit of {$540.00}, the opening bonus was never credited to the account in the 3 month promised time. The bank did not award the bonus lines in their terms and conditions. I was I satisfied with the process and did not use the account after the promised time. Bank closed my account after a month of inactivity.
09/17/2018 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Problem with fees or penalties
  • NY
  • 10314
Web Older American
I opened up a 18th months CD on XX/XX/XXXX with People 's United Bank NA on XXXX XXXX, NY. The CD matured on XX/XX/XXXX, the bank never informed me about the maturity of CD, no letter, no phone call, no e-mail. The bank renewed the CD for another 18th months with out my consent at a much lower rate ie 0.45 % annually than the market going rate 2.3 % annually, I tried to reason with the bank about closing the CD and opening an other CD with the current market rate, the bank declined and wanted to impose {$2700.00} penalty in the event I close the CD. I am XXXX years old and that is my retirement money, please help
03/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • TX
  • XXXXX
Web
I just submitted a complaint # XXXX and it did not print out my statement and implied I wanted to be known as a veteran which is an untrue statement. I acknowledged it was true so there is no veteran affiliation to this complaint other than a VA employee committing bank fraud to cover up abuse on a va campus. XXXX XXXX and XXXX XXXX have family and personal ties in law enforcement who refuse to look into the fraud on my account and the bank has let them alter records and they committing violations of FDIC regulations on my account trying to or by closing it. Please refer to my original statement to clear this up.
07/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MA
  • 010XX
Web
I filed a dispute over a transaction that I had made but services were not rendered. The bank allowed themselves 90 days to let me know of the outcome. They just said the merchant didnt respond and the dispute is closed. They said they tried to reach them a second time but it is still considered closed. I called to follow up and asked how am I supposed to get my money back? She just responded sometimes we cant help you. I am out over {$3000.00}. What kind of bank were supposed to trust with our money hardly puts up a fight for their customers? There is not further action they are allowing me to take with them.
05/12/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • MA
  • 02151
Web Older American
I had a debit card of Peoples Bank to use their ATM machine to obtain cash. My debit card expired and they sent me a new card which I used XXXX times. Then in the mail I got a bill for my XXXX transactions and a XXXX advance charge. I then found out at the local branch, Peoples had sent me a credit card instead of a debit card. I think I should not have to send Peoples {$20.00} because of their mistake. After a few hours on the phone a service person did refund the {$10.00} of the first transaction. Also I wonder how many other customer had to pay the same for the banks DUMB mistake?
04/11/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • FL
  • 33414
Web
Peoples Bank is practicing what they called XXXX banking in the XXXX 's. It began by the bank charging {$10.00} on a small checking account. When I called to close the account I was told I had to drive from XXXX to XXXX. Instead I wrote a check to take the balance to zero. They chose to accept a direct debit against a zero balance of XXXX to collect a XXXX fee. Any review of the notes they could have easily seen I wanted to close the account. Instead they continued to charge service fees on a zero balance accounts Today this day is why the XXXX distrusts the XXXX banks
02/06/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NJ
  • XXXXX
Web
Hi, I opened my checking account ( account no XXXX ) in the branch XXXX XXXX XXXX, XXXX XXXX NY with a promo that would give me {$200.00} bonus if I make direct deposit of {$1000.00} or more monthly for 90 continuous days. I also used someone's refer ( XXXX XXXX with account no XXXX ) and each of us would get an additional {$50.00}. However, I met the requirements but I don't see either the {$200.00} or the {$50.00} referral bonus on my account. Tried to contact the branch but they were not able to help. Please refer to their advertisement below in the attachment.
06/29/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Fee problem
  • MA
  • 01752
Web
Problem : I have direct deposit from my work to bank institution ( People United Bank ). My deposit is count it very late on the payday. When transaction kick in they charge instantly a fee of {$37.00} and they use all mean to access to others account like saving to take the money out. XXXX In-process ACH CREDIT XXXX XXXX XXXX XXXX XXXX XXXX It was XXXX XXXX EST when I decide check the account and status is : in process I send a email to then XXXX EST and their system register : Sent:XX/XX/2018 XXXX CDT Unhappy Customer People United Bank .
06/17/2021 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Other transaction problem
  • CT
  • 06053
Web
In XXXX and XXXX I set up a payment transaction from Peoples United Bank checking account as I have for years to pay for a car loan installment and to pay IRS for taxes I owed. The bank did not put both transactions through. It could have resulted in late fee and negative report to the credit bureau. The IRS payment never went through and resulted in fact that the tax I owed was not paid by the due date. This was the banks error. Could have been deliberate, nobody knows. Both companies did not receive payment that was set up online.
07/25/2017 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MA
  • 01545
Web
I have been trying to resolve a loan with Peoples United regarding a past due loan. I sent in payments but they will not reinstate, apply the payment, or accept a settlement. loan officers name is XXXX XXXX XXXX Peoples united XXXX XXXX XXXX XXXX ma. I had a very good interest only loan program around 4 % that they would not renew. I dont know why i had a great repayment history. Then they forced me to take a higher fixed term loan at 7.5 %.. I fell behind on the payments, and they would not work with me.
12/01/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • VT
  • 056XX
Web
I had a fraudulent charge on my account XX/XX/2018 for {$100.00} XXXX XXXX in XXXX WA .I tried to call them they said they couldn't do anything. I filed dispute with my bank canceled card they said they could not credit the fraud charges because they could not recover funds. What is the point of filing a dispute with your bank thought they were supposed to protect your money from fraud. What can I do I am out {$100.00} from someone buying a XXXX on me. Can you help me with this problem? XXXX XXXX
02/02/2017 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • CT
  • 064XX
Web
On XX/XX/XXXX there was an unauthorized withdrawal from my business checking account for {$2800.00}. The money was taken out using Venmo ( a division of XXXX ). I do not have a XXXX account. I have gone to my bank and they are investigating.I am a small seasonal business ( XXXX employee - me ) and did not notice the funds missing until XX/XX/XXXX. I went to the bank on XX/XX/XXXX and we did contact XXXX. The bank has sent me a letter stating that they will make a final determination by XX/XX/XXXX
03/03/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • MA
  • 010XX
Web
HOUSE WAS SOLD. I DID NOT RECEIVE NECESSARY IRS FORMS TO BE ABLE TO FILE MY 2019 TAX RETURN FROM UNITED BANK 2019 1098 MORTGAGE INTEREST STATEMENT I EMAILED THEM, I SENT REGISTERED PRIORITY MAIL THEY HAD TO SIGN FOR REQUESTING THE 1098 IRS FORM TO BE ABLE TO FILE MY TAXES. THEY DON'T RESPOND. I HAD TO FILE FOR INCOME TAX EXTENSION AS THIS AMOUNT I PAID THIS BANK IS {$47000.00} interest and payments 2019. THIS IS THE 2ND MORTGAGE AND THE LIEN HAS BEEN RELEASED BY THE BANK.
01/14/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NY
  • 100XX
Web
People 's United Bank, located on XXXX XXXX XXXX XXXX, CT XXXX has abruptly closed all my business checking accounts on Friday, XX/XX/2020, without giving any notice ahead of time. I noticed unauthorized debits on my accounts that day and immediately called and emailed the bank. They did not give any chance to discuss the matter and gave no time for me to transition. The funds that were in the account, around {$20000.00} was to be mailed to me but did not give time frame.
11/05/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • IL
  • 60612
Web
People 's UnitedBank is the servicer for my home mortgage. We've been aggressively paying on our loan, and instead of applying those extra payments to our loan balance, they have been holding them as future payments. Currently, they are holding payments for XX/XX/XXXX and XX/XX/XXXX of {$2000.00} each. ( {$1200.00} is the normal payment, {$770.00} is our overpayment ). As a result of them not properly applying our payments, we've been getting charged extra interest.
05/24/2022 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • CT
  • 060XX
Web
Commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Scammer ) on behalf of XXXX ( a Fake Company ) all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. Money was transferred from my account via bank wire and through an intermediary named XXXX in the the total amount of XXXX USD utilizing People 's United Bank services.
05/05/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • FL
  • 344XX
Web
I had closed my XXXX account expecting almost 40 dollars in interest as the balance was over XXXX dollars at .75 % interest. They claimed there was only XXXX cents interest originally, but then said they had mailed a check for the real interest in an email, then said they did not. I am a senior on XXXX and they took advantage of me. I can not even get through on the phone, tried many times. XXXX I want my almost 40 dollars in interest sent to me.
06/22/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • GA
  • 30040
Web Older American
My husband passed away and as a result I ended up in a Chapter XXXX bankruptcy which was discharged on XX/XX/2014. However, Peoples United ( loan # XXXX ) is still showing that I owe a balance of {$150000.00} on a debt that was discharged in the bankruptcy which is driving down my credit scores and keeping me from re-establishing my credit. At almost XXXX years old I am not very good at fighting these things and was told to ask you for help.
12/02/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • XXXXX
Web
I took a deposit to People 's Bank and deposited it.The following day when I sought a confirmation of the funds in the account it was not available. The next day as I followed up with inquiry to the tellers I was introduced to the manager that informed me that it was a counterfeit item ; thus reason for the results I recieved. When I asked for the number of the head of the fraud division I was threatened with removal by police force.
03/01/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • CT
  • 06010
Web
In XX/XX/2018 I received a notice of and inquiry from XXXX XXXX XXXX. I contacted them right away and they communicated to me I was People 's United Bank who submitted the request. They advise me to go into the branch and disputed with them. Which I did. Per Peoples United Bank staff my credit was not ran by them. I never give any permission or authorization to any staff or People 's United Bank to run my credit for a Mortgage.
02/06/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • NJ
  • 07302
Web
Hi, I opened my checking account ( account no XXXX ) in the branch XXXX XXXX XXXX, XXXX XXXX NY with a promo that would give me {$200.00} bonus if I make direct deposit of {$1000.00} or more monthly for 90 continuous days.However, I met the requirements but I don't see the {$200.00} bonus on my account. Tried to contact the branch but they were not able to help. Please refer to their advertisement below in the attachment.
02/06/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • NJ
  • 07302
Web
Hi, I opened my checking account ( account no XXXX ) in the branch XXXX XXXX XXXX, XXXX XXXX NY with a promo that would give me {$200.00} bonus if I make direct deposit of {$1000.00} or more monthly for 90 continuous days.However, I met the requirements but I don't see the {$200.00} bonus on my account. Tried to contact the branch but they were not able to help. Please refer to their advertisement below in the attachment.
12/05/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CT
  • 06851
Web Older American
XXXX transactions were duplicated in my XXXX XXXX XXXX XXXX The next day when they tried to correct the transaction history, the difference was not taken care and a deficit that resulted from the double entries was carried backwards, resulting in a loss of {$1600.00}. The Bank refused to accept this mistake and credit the {$1600.00} I am owed. I have print outs of the transactions both before and after corrections.
06/26/2015 Yes
  • Credit card
  • APR or interest rate
  • CT
  • 06437
Web Older American
Credit Card does not reveal the APR when signing in for activity or paying. No where on the internet account is the information. It requires a paper statement ... All other information available, APR hidden. These accounts are variable interest rates, and hiding the rates is wrong. On some accounts I can download pdf of previous statements, which include the information ... but this one DOES NOT & gt ;
07/26/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • MA
  • 02116
Web
I used the change machine in my local bank to deposit some change into my bank account. I put the change into the machine and got a claim ticket to redeem and deposit into my account. The lines were excessively long and I did not have time to wait to redeem the ticket for cash. I am now trying to redeem the ticket with the bank for the cash I deposited in the machine, but they are refusing to honor it.
06/18/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • NY
  • 117XX
Web
On my XX/XX/2019 statement I had a {$0.00} charge. I paid the balance by sending payment for a {$1.00} the minimum my bank would allow. This provided for a {$0.00} credit. I received my XXXX statement and the bank debited my credit to make the balance {$0.00}. I called and they refused to reverse the wipe of my credit. I am owed {$0.00}. Funny how they wouldn't waive it when I owed them {$0.00}.
07/28/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NY
  • 10465
Web
I signed up for the {$300.00} bonus promotion and got confirmation via phone call and inside the branch that the bonus code was attached to my account. I fulfilled the requirements for the bonus ( direct deposit over {$1500.00} within 90 days ) and should have received the {$300.00} bonus as of XX/XX/2020. However, I have not received the bonus. Please credit me the {$300.00} as soon as possible.
02/14/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06118
Web Servicemember
Money from social security XXXX claim benefits have been taken from my account transferred to another bank with out my authority. accounts transactions transfer of {$20000.00}. {$15000.00}. {$9.00}, XXXX and more all my XXXX money from social security is missing. People bank thru XXXX XXXX XXXX. I have statements and was never provided with all the information that I have tried to find.
12/02/2018 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • CT
  • 064XX
Web
XX/XX/XXXX XXXX charge {$120.00} XX/XX/XXXX XXXX {$15.00} Other charges that my bank made me aware of equaling {$170.00} Spoke to XXXX, XXXX, XXXX, XXXX, and XXXX. XXXX stated that I would have the funds in a few days. I filed the paperwork on XX/XX/2018, Fraud Department is unable to reach me. But is unable to as because of my funds being negative I was unable to pay my cell phone bill.
03/15/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • MA
  • 019XX
Web
i have tried to get peoples united bank to stop this electronic check cashing i needed a check for proof and they told me they did not have proof cause it went thru electronic i told them i write checks to cash so i have proof of that transaction they kind of said oh well is this right what can i do to stop electronic check cashing or is it made so we can not get copys of cashed checks
02/08/2022 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Problem with a credit reporting company's investigation into an existing problem
  • Their investigation did not fix an error on your report
  • AP
  • XXXXX
Web
I have a less than stellar credit score due to old, inconsistent information being reported across the three credit bureaus. Peoples United Bank reports a charge off of a {$1000.00} line of credit which they report as delinquent from XXXX. I have not been associated with that institution since XXXX. They have reported I have a charge off on my record in excess of 12 years.
10/04/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • XXXXX
Web Servicemember
This relates to CFPB claim XXXX against Peoples United Bank XXXX XXXX XXXX. CFPB closed claim XXXX prematurely while a response from XXXX was still pending and the matter not resolved. I received a request from XXXX on XXXX/XXXX/XXXX for more information. I have faxed XXXX the additional information which is attached to this CFPB.
04/13/2018 Yes
  • Student loan
  • Federal student loan servicing
  • Incorrect information on your report
  • Old information reappears or never goes away
  • CT
  • 06516
Web Older American, Servicemember
Trying to acquire VA home loan and upon checking my credit a student loan that I had received 30 years ago that was supposed to be wiped off my credit report because I am a XXXX XXXX XXXX Veteran is showing up on my credit report and creditor stating it is lowering my score and interfering with the process.
05/28/2015 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • NY
  • 105XX
Web Older American
With regard to Case number : XXXX United Bank locked up my account. Peoples United Bank returned only half my fundsPeoples United is still assessing their gratuitous feesMy XXXX does n't understand that this is just another reason XXXX. I am XXXX years old and I do not deserve to be treated like this.
10/31/2017 Yes
  • Vehicle loan or lease
  • Loan
  • Problems at the end of the loan or lease
  • Problem with paying off the loan
  • IL
  • 601XX
Web
My business executed 2 new vehicle loans with XXXX XXXX XXXX XXXX XXXX. Our loan officer told us that a prepayment penalty would apply if and only if we refinanced the loan. Weve since reached out for payoff amounts due to sale of the two vehicles and theyve assessed {$33000.00} in prepayment premium.
11/09/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06051
Web
My bank decided that they would close out my account when there was money pending to go into the account that I needed to pay my bills the bank claims that there was too many log in attempts and that I owed XXXX $ $ $ and change that I already paid in full.
12/26/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CT
  • 06112
Web
1. My credit bureaus account shows I am not a home owner with Peoples United Bank. 2. I have a XXXX/HUD for {$50000.00} in my name attached to my home. I do qualify for forbearance moratorium. This loan is still active on my title as 2nd mortgage.
05/21/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • CT
  • 064XX
Web Servicemember
Primary document is Attachment A. Supporting documents are Attachments B1, B2, C, D, and E Active account numbers have been redacted. Remaining account numbers have been closed. My name has been used because of prior contacts with the Bank.
05/02/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • MA
  • 02445
Web
XXXX XX/XX/2018 I tried to open an account with with People United Bank, NA ; XXXX XXXX XXXX XXXX CT XXXX and was told no. It also shows up on XX/XX/2018 and XX/XX/2018 that I could not stand account and I tried to resolve it with the bank.
05/11/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • CT
  • 06513
Web
XXXX XXXX rides equalling {$180.00} XXXX atm withdrawals= {$90.00} {$50.00} withdrawl fee {$13.00} withdrawl fee Checks I paid for but never used {$20.00} Original balance in the account {$12000.00} {$1500.00}
08/26/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CT
  • 06112
Web
Repeated FORCLOSURE attempts with People United Bank, received {$30000.00} grant what I signed for but {$50000.00} put on title of my house. No one seems to know what happened to {$20000.00}. This is FRAUD.
12/08/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • TN
  • 37013
Web
I am a victim of identity theft. Because of the identity theft I ordered my XXXX report and found the following inquiries that were not authorized by me : Peoples United Bank XX/XX/2018
03/20/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 117XX
Web
my bank asked me to agree to terms of an agreement before I could proceed with online banking tasks. the agreement contained some language that sounded way too general and unreasonable.
08/24/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • NY
  • 11365
Web
This bank Is crazy Im a victim Of Identity theft fraud never applied or had any accounts with them but they wont let me open one either so confusing I want a checking account
10/02/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • FL
  • 34109
Web
I did not get the {$300.00} bonus after fulfilling offer terms of XXXX direct deposits and with {$7500.00} balance. Promo code was XXXX.
06/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 10704
Web
I have never done business with this bank and I have contacted them many times and they still don't fix the problem.
05/13/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • CT
  • XXXXX
Web Servicemember
Peoples Bank continues to report incorrect balance and late status. They have not effectively addressed the problem
01/26/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Can't close your account
  • CT
  • 065XX
Web
I opened a cd with a term of 18 months. The bank renewed my cd without my knowledge or consent.
06/07/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • ME
  • 04011
Web Older American, Servicemember
See attached letter to State of Maine which advised they lack judication. Referred to CFPB
11/12/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 10458
Web
the bank is people united bank I never open an account with them and they have one
07/22/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CT
  • 06095
Web Referral
07/21/2022 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NY
  • 11717
Phone
06/27/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06033
Web Referral
05/31/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was paid
  • CT
  • 06066
Phone
05/13/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NH
  • 03234
Web Older American, Servicemember
05/10/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06759
Web Referral
05/03/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06790
Postal mail Older American, Servicemember
04/22/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06029
Phone Older American
04/21/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Closing on a mortgage
  • VT
  • 05091
Referral
04/20/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 06610
Web Referral
04/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • CT
  • 06605
Phone Older American
04/06/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 10019
Web
04/06/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06840
Web Referral
04/05/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • CT
  • 06471
Web Referral
04/04/2022 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06405
Phone Older American, Servicemember
04/04/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06037
Web Referral
04/02/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • VT
  • 05751
Web
04/01/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • VT
  • 05651
Referral
03/24/2022 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06074
Web Referral
03/09/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06437
Web Referral
03/08/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • CT
  • 06488
Phone Older American
03/08/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06801
Web Referral
02/10/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • AZ
  • 85213
Phone
02/07/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 11717
Phone
01/31/2022 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 06360
Referral
01/26/2022 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06088
Phone Older American
01/25/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 11756
Phone
01/20/2022 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • CT
  • 06092
Phone
01/12/2022 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06120
Referral
12/08/2021 Yes
  • Money transfer, virtual currency, or money service
  • Check cashing service
  • Problem with customer service
  • CT
  • 06026
Phone
11/30/2021 Yes
  • Checking or savings account
  • Savings account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06525
Phone Older American
11/18/2021 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • CT
  • 06066
Referral
11/16/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NH
  • 03449
Phone Older American, Servicemember
11/08/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • MO
  • 65801
Postal mail
11/03/2021 Yes
  • Checking or savings account
  • Incorrect information on your report
  • Account information incorrect
  • FL
  • 33859
Phone
11/01/2021 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CT
  • 06770
Referral
10/28/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06512
Phone
10/06/2021 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Problem accessing account
  • VT
  • 05440
Referral
09/21/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • ME
  • 04071
Referral
09/11/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Getting a credit card
  • Problem getting a working replacement card
  • CT
  • 06614
Web
09/08/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MA
  • 01106
Web
08/31/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MA
  • 01841
Web Older American
08/10/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • MA
  • 02453
Postal mail Older American
08/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 11722
Referral
08/03/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 95971
Referral
08/03/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Banking errors
  • CT
  • 06483
Referral
08/02/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • VT
  • 05489
Referral
07/22/2021 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • CT
  • 06040
Referral
07/10/2021 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • VT
  • 05262
Referral
07/08/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MA
  • 01376
Web
07/06/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • CT
  • 06410
Web
07/01/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • NY
  • 10303
Phone
06/29/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NY
  • 10034
Web
06/25/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CT
  • 06360
Referral
06/24/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CT
  • 06483
Referral
06/22/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 34428
Referral
06/13/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06066
Referral
06/11/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Fee problem
  • CT
  • 06517
Referral
06/08/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06518
Referral
06/07/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30022
Referral
06/02/2021 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Can't close your account
  • NJ
  • 07405
Web
06/02/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06074
Referral
05/25/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem making or receiving payments
  • CT
  • 06231
Referral Servicemember
05/24/2021 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Fees charged for closing account
  • RI
  • 02802
Phone Older American
05/24/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CT
  • 06096
Referral
05/20/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Banking errors
  • MA
  • 02453
Referral
05/03/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
Referral
04/20/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06062
Postal mail
04/19/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 06029
Fax
04/15/2021 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06082
Web
04/15/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CT
  • 06105
Web Servicemember
04/09/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CT
  • 06051
Referral
04/07/2021 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • CT
  • 06360
Phone Older American, Servicemember
04/06/2021 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Problem with additional add-on products or services
  • CT
  • 06790
Phone
04/05/2021 Yes
  • Money transfer, virtual currency, or money service
  • Virtual currency
  • Fraud or scam
  • CT
  • 06470
Web Servicemember
03/18/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
Phone
03/11/2021 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Trouble using your card
  • Can't use card to make purchases
  • CT
  • 06897
Phone
03/02/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Funds not received from closed account
  • ME
  • 04103
Web Servicemember
02/22/2021 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • CT
  • 06249
Referral
02/20/2021 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NY
  • 10804
Referral
02/17/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CT
  • 06608
Referral
02/05/2021 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06471
Phone
01/21/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Reporting company used your report improperly
  • CT
  • 06511
Web
01/15/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • VT
  • 05468
Referral
01/14/2021 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Can't close your account
  • VT
  • 05403
Web
01/14/2021 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • NY
  • 11967
Referral
01/05/2021 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • GA
  • 30316
Web
12/25/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CT
  • 06410
Referral
12/22/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06365
Referral
12/21/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CT
  • 06118
Web
12/07/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CT
  • 06360
Phone Older American, Servicemember
11/17/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CT
  • 06042
Phone Older American
11/12/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06029
Phone Older American
11/10/2020 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CT
  • 06360
Phone Older American, Servicemember
11/06/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
  • NY
  • 11215
Web
11/06/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06471
Phone Older American
10/28/2020 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble using the card to spend money in a store or online
  • CT
  • 06471
Phone Older American
10/22/2020 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Problem with fees or penalties
  • MA
  • 01701
Phone
10/16/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06804
Referral
10/16/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
Referral
10/16/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • MA
  • 01050
Referral
10/09/2020 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Other features, terms, or problems
  • Other problem
  • CT
  • 06471
Phone Older American
10/07/2020 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Fee problem
  • CT
  • 06010
Referral
10/05/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CT
  • 06615
Referral
10/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MA
  • 02135
Web
09/29/2020 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06489
Phone Older American
09/28/2020 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • CT
  • 06470
Phone Older American
09/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
Phone Older American
08/31/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06513
Referral
08/18/2020 Yes
  • Money transfer, virtual currency, or money service
  • Domestic (US) money transfer
  • Fraud or scam
  • CT
  • 06385
Web
08/18/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06082
Referral
08/10/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06052
Referral
08/07/2020 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • MA
  • 01821
Web Servicemember
08/05/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06471
Postal mail Older American, Servicemember
08/03/2020 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Problem with fees or penalties
  • CT
  • 06071
Phone Older American, Servicemember
08/03/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06053
Referral
07/29/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • CT
  • 06082
Web
07/16/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
Phone
07/02/2020 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Can't close your account
  • RI
  • 02889
Web
06/15/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
Phone
06/05/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • CT
  • 06511
Referral
05/29/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
Phone
05/28/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06001
Web Older American
05/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
Phone
05/26/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • MA
  • 02119
Phone Servicemember
05/26/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • CT
  • 06110
Referral
05/23/2020 Yes
  • Payday loan, title loan, or personal loan
  • Installment loan
  • Struggling to pay your loan
  • NY
  • 11801
Web
05/13/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • FL
  • 32080
Referral
05/12/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MA
  • 01040
Referral
05/05/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06071
Postal mail
05/04/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CT
  • 06029
Referral
05/04/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • TX
  • 78669
Referral
05/01/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CT
  • 06906
Web
04/30/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • ME
  • 03906
Referral
04/27/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • FL
  • 33462
Email
04/23/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • VA
  • 20119
Web
04/22/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06488
Referral
04/14/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 90008
Web
04/13/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • FL
  • 33437
Web
04/09/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06516
Referral
04/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CT
  • 06471
Web Older American, Servicemember
04/02/2020 Yes
  • Mortgage
  • FHA mortgage
  • Struggling to pay mortgage
  • CT
  • 06040
Phone
04/01/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06010
Referral
03/26/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06804
Referral
03/23/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • CT
  • 06905
Phone
03/18/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
Phone Older American
03/17/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
Phone Older American
03/09/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • CT
  • 06511
Phone
03/09/2020 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • CT
  • 06103
Phone
03/08/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Fees charged for closing account
  • NJ
  • 08854
Web
03/02/2020 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • MA
  • 02466
Referral
02/25/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • VT
  • 05452
Referral
02/24/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • CT
  • 06074
Phone
02/23/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 06010
Web Servicemember
02/19/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06611
Web
02/05/2020 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • VT
  • 05201
Referral
02/04/2020 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • MA
  • 01550
Referral
01/24/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
Referral
01/24/2020 Yes
  • Checking or savings account
  • Savings account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06010
Web
01/22/2020 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • MA
  • 01013
Web
01/21/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06108
Phone
01/21/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NH
  • 03842
Referral
01/14/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06109
Phone
01/06/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
Phone Servicemember
01/06/2020 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06801
Referral
01/05/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • VT
  • 05346
Referral
01/04/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Personal information incorrect
  • GA
  • 30078
Web
01/02/2020 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CT
  • 06095
Referral
12/27/2019 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06606
Phone
12/23/2019 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem when making payments
  • Problem during payment process
  • MA
  • 02149
Referral
12/20/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06825
Web
12/19/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 23505
Referral Servicemember
12/10/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • MA
  • 02141
Referral
12/05/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • MA
  • 01904
Phone Older American
12/04/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Improper use of your report
  • Credit inquiries on your report that you don't recognize
  • CT
  • 06001
Web
12/02/2019 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Incorrect information on your report
  • Account status incorrect
  • UNITED STATES MINOR OUTLYING ISLANDS
  • 34240
Web
11/26/2019 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • CT
  • 06093
Referral
11/20/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 06489
Web
11/18/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Company closed your account
  • CA
  • 92127
Phone
11/13/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Public record information inaccurate
  • CT
  • 06029
Referral
11/11/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Problem with renewal
  • CT
  • 06437
Web Older American
11/07/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 06489
Referral
11/06/2019 Yes
  • Vehicle loan or lease
  • Loan
  • Managing the loan or lease
  • Billing problem
  • NH
  • 03766
Referral
11/02/2019 Yes
  • Money transfer, virtual currency, or money service
  • Traveler's check or cashier's check
  • Fraud or scam
  • CT
  • 06032
Web
10/23/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
Phone Older American
10/21/2019 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Can't close your account
  • CT
  • 06614
Web Older American
10/15/2019 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • NY
  • 11377
Referral
10/07/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • ME
  • 04043
Referral
10/02/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • CT
  • 06851
Phone Older American
10/01/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Confusing or missing disclosures
  • ME
  • 04937
Phone
09/23/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06605
Referral
09/19/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
Referral
09/17/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MA
  • 02135
Referral
09/11/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Unable to open an account
  • NY
  • 11716
Referral
09/04/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06471
Phone Older American
08/29/2019 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Closing on a mortgage
Phone
08/27/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Company closed your account
  • NH
  • 03048
Referral
08/21/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • NH
  • 03048
Referral
08/15/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Can't stop withdrawals from your account
Phone Servicemember
08/15/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CT
  • 06052
Referral
07/31/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06708
Referral
07/30/2019 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CT
  • 06010
Web Older American
07/15/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Fees charged for closing account
  • VT
  • 05301
Referral
07/10/2019 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
Phone
07/05/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06512
Web
06/25/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CT
  • 06112
Referral
06/24/2019 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Struggling to pay mortgage
  • CT
  • 06482
Referral
06/21/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • NY
  • 10701
Fax
06/20/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Closing an account
  • Fees charged for closing account
  • CT
  • 06469
Referral
05/24/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
Phone
05/15/2019 Yes
  • Mortgage
  • Other type of mortgage
  • Trouble during payment process
  • CT
  • 06010
Referral
05/07/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
Phone
05/03/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CT
  • 06511
Referral
04/30/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • CT
  • 06903
Referral
04/25/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Funds not handled or disbursed as instructed
  • MA
  • 01604
Web
04/24/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • NH
  • 03835
Phone
04/24/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06518
Postal mail
04/19/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NY
  • 10462
Referral
04/16/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06880
Referral
04/14/2019 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Struggling to pay mortgage
  • CT
  • 06825
Web Servicemember
04/10/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Problem with fees or penalties
  • MA
  • 01742
Referral
04/10/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06001
Fax
04/09/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NY
  • 10466
Referral
04/04/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06401
Postal mail Older American
04/02/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • NJ
  • 07302
Web
04/01/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06484
Postal mail Older American
03/29/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • NH
  • 03835
Referral
03/22/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06013
Referral
03/08/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • CT
  • 06085
Referral
03/04/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • CT
  • 06831
Referral
03/04/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Opening an account
  • Didn't receive terms that were advertised
  • NY
  • 10308
Referral
03/01/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 23451
Phone
02/28/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • CT
  • 06365
Referral
02/27/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Non-sufficient funds and associated fees
  • VT
  • 05089
Referral
02/22/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • NH
  • 03885
Web
02/22/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
Referral
02/14/2019 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Deposits or withdrawals
  • CT
  • 06119
Referral
02/11/2019 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • NH
  • 03102
Referral
02/01/2019 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Problem making or receiving payments
  • AR
  • 72712
Referral
01/31/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Incorrect information on your report
  • Account information incorrect
  • CT
  • 06051
Postal mail
01/16/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • NY
  • 11211
Web
01/16/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • NY
  • 11211
Web
01/16/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • NY
  • 11211
Web
01/16/2019 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Didn't receive terms that were advertised
  • NY
  • 11211
Web
01/15/2019 Yes
  • Checking or savings account
  • Checking account
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CT
  • 06516
Referral
01/14/2019 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06001
Referral
12/27/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06088
Referral
12/27/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • NH
  • 03868
Referral
12/13/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Fee problem
  • VT
  • 05001
Referral
12/06/2018 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Problem accessing account
  • MD
  • 21804
Phone
11/30/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
  • NY
  • 14150
Web
11/15/2018 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Problem accessing account
Phone
11/13/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
  • NY
  • 10595
Web
11/06/2018 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Deposits or withdrawals
  • CT
  • 06488
Postal mail Older American
10/17/2018 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Banking errors
  • CT
  • 06790
Phone
10/12/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Deposits and withdrawals
  • VA
  • 20176
Referral
10/05/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • XXXXX
Referral
09/27/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CA
  • 94102
Referral Servicemember
09/19/2018 Yes
  • Checking or savings account
  • Checking account
  • Opening an account
  • Account opened as a result of fraud
  • NY
  • 12538
Referral
09/17/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • VT
  • 05251
Referral
07/31/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem making or receiving payments
  • CT
  • 06070
Referral
07/17/2018 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CT
  • 06607
Referral
07/06/2018 Yes
  • Checking or savings account
  • Savings account
  • Managing an account
  • Problem accessing account
  • CT
  • 06071
Referral
06/21/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Can't close your account
Phone
06/18/2018 Yes
  • Money transfer, virtual currency, or money service
  • Mobile or digital wallet
  • Confusing or missing disclosures
  • CA
  • 94102
Web Servicemember
06/12/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • CT
  • 06370
Phone
05/09/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Funds not received from closed account
  • VT
  • 05089
Phone
05/04/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Cashing a check
  • CT
  • 06851
Referral
05/01/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Problem accessing account
  • CT
  • 06513
Referral
04/18/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06037
Web
03/28/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06118
Phone
03/16/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • NJ
  • 08844
Referral
03/16/2018 Yes
  • Checking or savings account
  • Checking account
  • Closing an account
  • Company closed your account
  • NY
  • 11792
Referral
03/06/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • NH
  • 03077
Web
01/22/2018 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
Referral
01/16/2018 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem accessing account
Phone
12/28/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • VT
  • 05473
Web Older American
12/26/2017 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Banking errors
  • CT
  • 06877
Web Older American, Servicemember
12/07/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Problem using a debit or ATM card
  • CT
  • 06612
Referral
12/06/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06360
Referral
12/04/2017 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Charged fees or interest you didn't expect
  • CT
  • 06516
Referral
12/01/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Struggling to pay mortgage
  • CT
  • 06897
Web
11/20/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Incorrect information on your report
  • Account information incorrect
  • NC
  • 28277
Referral
11/01/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06825
Phone
10/30/2017 Yes
  • Checking or savings account
  • Savings account
  • Closing an account
  • Company closed your account
  • CT
  • 06111
Web Older American
10/16/2017 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Deposits or withdrawals
  • VT
  • 05446
Postal mail
10/12/2017 Yes
  • Credit card or prepaid card
  • General-purpose credit card or charge card
  • Problem with a purchase shown on your statement
  • Credit card company isn't resolving a dispute about a purchase on your statement
  • CT
  • 06071
Referral
10/11/2017 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • VT
  • 05401
Referral
10/09/2017 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CT
  • 06825
Web Older American
10/06/2017 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
Referral
09/27/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Incorrect information on your report
  • Account information incorrect
  • MA
  • 01749
Web Servicemember
09/27/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Closing an account
  • Can't close your account
  • CT
  • 06614
Web Older American, Servicemember
09/16/2017 Yes
  • Checking or savings account
  • Checking account
  • Problem with a lender or other company charging your account
  • Transaction was not authorized
  • CT
  • 06614
Referral
09/03/2017 Yes
  • Payday loan, title loan, or personal loan
  • Personal line of credit
  • Problem with the payoff process at the end of the loan
  • MA
  • 01940
Web
08/31/2017 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Trouble during payment process
  • VT
  • 05401
Fax
08/02/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • VT
  • 05652
Referral
07/28/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • NY
  • 11361
Referral
07/20/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • MA
  • 02494
Referral
07/18/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Banking errors
  • VT
  • 05701
Postal mail
07/18/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Problem caused by your funds being low
  • Overdrafts and overdraft fees
  • CT
  • 06513
Postal mail
07/13/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06614
Postal mail
07/12/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • CT
  • 06896
Web
07/06/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Fee problem
  • AZ
  • 85206
Referral
07/04/2017 Yes
  • Credit card or prepaid card
  • General-purpose prepaid card
  • Trouble using the card
  • Trouble getting information about the card
  • CT
  • 06606
Web
06/19/2017 Yes
  • Checking or savings account
  • Other banking product or service
  • Managing an account
  • Fee problem
  • CT
  • 06484
Referral
06/12/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06084
Web
06/06/2017 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Struggling to pay mortgage
  • VT
  • 05401
Referral
06/01/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Banking errors
  • MA
  • 01923
Postal mail
05/31/2017 Yes
  • Checking or savings account
  • CD (Certificate of Deposit)
  • Managing an account
  • Banking errors
  • NY
  • 11377
Referral
05/15/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06460
Web
05/10/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Funds not handled or disbursed as instructed
  • CT
  • 06074
Fax
05/09/2017 Yes
  • Mortgage
  • Home equity loan or line of credit (HELOC)
  • Applying for a mortgage or refinancing an existing mortgage
  • NY
  • 11598
Postal mail
04/28/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Deposits and withdrawals
  • CT
  • 06021
Web
04/26/2017 Yes
  • Mortgage
  • Other type of mortgage
  • Struggling to pay mortgage
  • CT
  • 06511
Referral
04/24/2017 Yes
  • Checking or savings account
  • Checking account
  • Managing an account
  • Cashing a check
  • CT
  • 06897
Phone
04/18/2017 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • NY
  • 10606
Web
04/12/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Using a debit or ATM card
  • CT
  • 06615
Postal mail
04/11/2017 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • AZ
  • 85324
Referral
04/06/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • OH
  • 43065
Referral
04/05/2017 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • NH
  • 03049
Postal mail
04/05/2017 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CT
  • 65163
Phone
03/30/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • MA
  • 02118
Postal mail
03/23/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06076
Web
03/18/2017 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • MA
  • 02116
Web Older American
03/17/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • CT
  • 06107
Referral
03/10/2017 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • CT
  • 06103
Referral
02/23/2017 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06451
Phone
02/17/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CT
  • 06824
Referral
01/31/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • NH
  • 03865
Referral
01/26/2017 Yes
  • Bank account or service
  • Other bank product/service
  • Problems caused by my funds being low
  • NH
  • 03110
Referral
01/20/2017 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06513
Fax
12/27/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MA
  • 01904
Referral
12/20/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NY
  • 11550
Referral
12/19/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Application, originator, mortgage broker
  • VT
  • 05941
Web
12/19/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Problems caused by my funds being low
  • CT
  • 06473
Referral
12/14/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CT
  • 06612
Referral
12/13/2016 Yes
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • NY
  • 11249
Web
12/13/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06870
Web
12/12/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06513
Phone Servicemember
12/12/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MA
  • 01301
Phone
12/09/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • VT
  • 05738
Postal mail
12/02/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • CT
  • 06269
Referral
11/14/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • MA
  • 02026
Referral
11/01/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • MA
  • 01970
Referral
10/27/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NH
  • 03581
Web
10/26/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06118
Web
10/26/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • FL
  • 33928
Referral
10/20/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • MA
  • 01609
Postal mail
10/16/2016 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06119
Web
10/04/2016 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • CT
  • 06901
Referral
09/28/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06518
Referral
09/22/2016 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • VT
  • 05673
Web
09/22/2016 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • MA
  • 02114
Referral
09/13/2016 Yes
  • Credit card
  • Identity theft / Fraud / Embezzlement
  • CT
  • 06911
Phone
09/12/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NY
  • 12590
Web Older American
09/12/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 11727
Referral
09/08/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • CT
  • 06514
Referral
09/07/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • CT
  • 06606
Referral
09/06/2016 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Credit decision / Underwriting
  • CT
  • 06106
Referral
08/30/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • MD
  • 21222
Referral
08/14/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • MA
  • 01106
Web
07/31/2016 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • NY
  • 12538
Web Older American
07/13/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • FL
  • 32141
Web
06/21/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NY
  • 10312
Referral
06/14/2016 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • ME
  • 04103
Web
05/02/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CT
  • 06033
Referral
04/06/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 01864
Referral Servicemember
03/25/2016 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NY
  • 12422
Referral
03/23/2016 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • CT
  • 06092
Phone Older American
03/18/2016 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06606
Phone
02/12/2016 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Credit decision / Underwriting
  • VT
  • 05401
Web Older American
02/11/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • ME
  • 04103
Referral
02/01/2016 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • MA
  • 02038
Referral
01/29/2016 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CT
  • 06451
Referral
01/26/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • VT
  • 05403
Referral
01/22/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • NJ
  • 07021
Referral
01/21/2016 Yes
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • CT
  • 06451
Web
01/04/2016 Yes
  • Bank account or service
  • Other bank product/service
  • Making/receiving payments, sending money
  • CT
  • 06511
Referral
12/14/2015 Yes
  • Bank account or service
  • Savings account
  • Deposits and withdrawals
  • MA
  • 01904
Web
12/11/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MA
  • 01803
Web
12/01/2015 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Application, originator, mortgage broker
  • VT
  • 05488
Phone
11/18/2015 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • VT
  • 05753
Referral
11/16/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • MA
  • 01104
Referral
11/09/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06082
Web
11/09/2015 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NY
  • 10977
Web
11/05/2015 Yes
  • Credit card
  • Credit determination
  • NY
  • 10016
Referral
11/03/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • MA
  • 01545
Referral
09/18/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • CT
  • 06615
Referral
09/03/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • ME
  • 04107
Referral
08/27/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NH
  • 03819
Referral
08/24/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • NY
  • 11372
Phone Older American
08/19/2015 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • VT
  • 05674
Web
07/09/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • ME
  • 04416
Referral
06/17/2015 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • CT
  • 06516
Referral
06/11/2015 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • MA
  • 01921
Referral
06/04/2015 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • NH
  • 03820
Phone
06/04/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NH
  • 03820
Phone
05/11/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NH
  • 03820
Phone
04/06/2015 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • VT
  • 05303
Referral
03/31/2015 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • UT
  • 84047
Referral
03/20/2015 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • VT
  • 05403
Postal mail Older American
03/13/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • MD
  • 21226
Referral
03/12/2015 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • MA
  • 01921
Fax
03/12/2015 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • CT
  • 06092
Fax Servicemember
03/03/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • KY
  • 06461
Phone
02/20/2015 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06850
Referral
02/13/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • NH
  • 03104
Phone
02/07/2015 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NY
  • 10011
Referral
01/28/2015 Yes
  • Bank account or service
  • Other bank product/service
  • Problems caused by my funds being low
  • VT
  • 05446
Referral
01/08/2015 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • CT
  • 06468
Web
12/23/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • VT
  • 05457
Referral
12/19/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • ME
  • 04422
Phone Older American
12/09/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06850
Referral
11/12/2014 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • CT
  • 06498
Web
11/08/2014 Yes
  • Consumer Loan
  • Installment loan
  • Problems when you are unable to pay
  • NH
  • 03885
Web
11/03/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • MA
  • 01915
Web
11/03/2014 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • MA
  • 01852
Phone Older American, Servicemember
10/22/2014 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • CT
  • 06870
Referral
10/16/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06512
Referral
10/16/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • ME
  • 04092
Referral
10/10/2014 Yes
  • Consumer Loan
  • Personal line of credit
  • Problems when you are unable to pay
  • NH
  • 03885
Referral Older American
10/07/2014 Yes
  • Bank account or service
  • Savings account
  • Problems caused by my funds being low
  • PA
  • 17013
Web
09/30/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06010
Phone Older American, Servicemember
09/27/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06119
Web
09/26/2014 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • MA
  • 01915
Web
09/18/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CT
  • 06830
Referral Servicemember
09/17/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • MA
  • 01887
Web
09/16/2014 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • MA
  • 01602
Web
08/20/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • VT
  • 05463
Referral
08/12/2014 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • ME
  • 04418
Web Older American
08/11/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CT
  • 06605
Referral
08/09/2014 Yes
  • Money transfers
  • Domestic (US) money transfer
  • Other transaction issues
  • CT
  • 06492
Web
08/05/2014 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • NY
  • 10573
Postal mail Older American
08/04/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06810
Web
08/01/2014 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • FL
  • 32750
Referral Older American
07/31/2014 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • NY
  • 10573
Fax
07/29/2014 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • CT
  • 30830
Web
07/28/2014 Yes
  • Credit card
  • Other
  • NY
  • 14564
Phone
07/16/2014 Yes
  • Credit card
  • APR or interest rate
  • CO
  • 81201
Referral
07/15/2014 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan servicing, payments, escrow account
  • MA
  • 01749
Web Servicemember
06/26/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06902
Referral
06/11/2014 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • CT
  • 06606
Referral
06/03/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • TX
  • 77099
Referral
05/15/2014 Yes
  • Credit card
  • Credit determination
  • CA
  • 91308
Web
05/12/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NY
  • 11754
Referral
04/24/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CT
  • 06880
Web
04/24/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06903
Referral
04/14/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CT
  • 06897
Referral
04/11/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CT
  • 06902
Referral
04/10/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06606
Postal mail
03/28/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06706
Web
03/13/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NH
  • 03452
Referral
03/05/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06614
Referral Older American, Servicemember
03/04/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CT
  • 06237
Web
03/04/2014 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MA
  • 02115
Phone Older American
03/03/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06776
Phone Older American
02/28/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NY
  • 11691
Web
02/26/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CT
  • 06880
Phone Older American
02/26/2014 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • MA
  • 01944
Web
02/21/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • ME
  • 03909
Web Servicemember
02/16/2014 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 01752
Web
02/12/2014 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NY
  • 11691
Web
02/06/2014 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 01982
Postal mail
02/04/2014 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • CT
  • 06105
Referral
02/03/2014 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • NH
  • 03825
Referral
01/27/2014 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • NY
  • 10562
Phone Older American
01/17/2014 Yes
  • Consumer Loan
  • Personal line of credit
  • Managing the line of credit
  • CT
  • 06614
Phone Older American
01/15/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06903
Referral
01/09/2014 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06614
Referral
12/11/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 10456
Phone Older American, Servicemember
11/28/2013 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • VT
  • 05457
Referral
11/15/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06053
Web
11/13/2013 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • CT
  • 06877
Referral
11/09/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NH
  • 03462
Referral
11/09/2013 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NY
  • 11735
Referral
11/06/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06605
Phone
10/29/2013 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • NH
  • 03874
Phone
10/24/2013 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • CT
  • 06360
Phone
10/22/2013 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • NV
  • 89147
Web Older American
10/21/2013 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • MA
  • 01879
Referral
10/21/2013 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CT
  • 06074
Web
10/16/2013 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • CT
  • 06001
Phone
10/09/2013 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • CT
  • 06880
Web
10/03/2013 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Settlement process and costs
  • MA
  • 01845
Referral
09/27/2013 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • NY
  • 10470
Web
09/20/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MA
  • 01341
Postal mail
08/28/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MA
  • 02664
Phone
08/14/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • ME
  • 04412
Referral
08/14/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06608
Referral
07/29/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06514
Referral
07/24/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CA
  • 90501
Web
07/23/2013 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • CT
  • 06790
Web
07/05/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NH
  • 03458
Web
06/29/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 10801
Postal mail
06/24/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06606
Phone Older American
06/19/2013 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • MA
  • 01915
Web
06/18/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NH
  • 03826
Phone
06/07/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06384
Web
05/22/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06053
Referral
05/08/2013 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Deposits and withdrawals
  • CT
  • 06410
Web
05/02/2013 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
Phone
04/29/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06098
Referral
04/17/2013 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • VT
  • 05743
Phone Servicemember
04/12/2013 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • MA
  • 01982
Referral
04/09/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • PA
  • 17015
Web
04/01/2013 Yes
  • Mortgage
  • Conventional fixed mortgage
  • Loan servicing, payments, escrow account
  • CT
  • 06525
Web
03/26/2013 Yes
  • Bank account or service
  • Savings account
  • Deposits and withdrawals
  • CT
  • 06351
Phone
03/14/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NY
  • 11727
Web
03/12/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • VT
  • 05401
Web
02/21/2013 No
  • Bank account or service
  • Savings account
  • Deposits and withdrawals
  • NY
  • 11746
Referral
02/20/2013 No
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • MA
  • 01844
Referral
02/14/2013 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • VT
  • 05672
Referral
02/14/2013 Yes
  • Bank account or service
  • Savings account
  • Deposits and withdrawals
  • CT
  • 06706
Web
02/13/2013 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • CT
  • 06475
Referral
02/04/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
Referral
02/02/2013 Yes
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • NC
  • 28211
Web
01/31/2013 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • OK
  • 74006
Referral
01/29/2013 Yes
  • Consumer Loan
  • Installment loan
  • Managing the loan or lease
  • NH
  • 03276
Web
01/25/2013 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 11105
Phone
01/25/2013 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • MA
  • 02118
Referral
01/17/2013 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • CT
  • 06525
Referral
01/03/2013 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • VT
  • 05457
Referral
01/02/2013 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • MA
  • 01923
Phone
12/29/2012 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CT
  • 06605
Web
12/26/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • XXXXX
Referral
12/21/2012 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • CT
  • 06525
Referral
12/12/2012 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NY
  • 10570
Referral
12/06/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 10550
Web
11/30/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 10022
Web
11/16/2012 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan modification,collection,foreclosure
  • MA
  • 01040
Postal mail
11/15/2012 Yes
  • Mortgage
  • Second mortgage
  • Loan servicing, payments, escrow account
  • NY
  • 10965
Referral
11/11/2012 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06410
Web
11/01/2012 No
  • Consumer Loan
  • Personal line of credit
  • Shopping for a line of credit
  • CT
  • 06489
Postal mail
11/01/2012 No
  • Consumer Loan
  • Personal line of credit
  • Managing the line of credit
  • NC
  • 27615
Referral
10/25/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MA
  • 01888
Referral
10/22/2012 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • VT
  • 05445
Referral
10/19/2012 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • CT
  • 06070
Referral
10/18/2012 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • CT
  • 06804
Referral
10/17/2012 No
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 10466
Postal mail
10/16/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06614
Referral
10/16/2012 Yes
  • Mortgage
  • Other mortgage
  • Settlement process and costs
  • RI
  • 02891
Phone
10/09/2012 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • CT
  • 06708
Web
10/02/2012 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CA
  • 92126
Web
10/01/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • MA
  • 01867
Postal mail
09/13/2012 Yes
  • Mortgage
  • Home equity loan or line of credit
  • Loan servicing, payments, escrow account
  • VT
  • 05403
Referral
09/12/2012 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06410
Referral
09/07/2012 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • NH
  • 03444
Web
08/22/2012 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • MA
  • 01970
Web
08/16/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • 94952
Web Older American
08/14/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CA
  • 94568
Web
08/09/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • PA
  • 15217
Referral
08/07/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • WA
  • 98102
Referral
08/03/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • RI
  • 02891
Referral
08/02/2012 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • VT
  • 05401
Phone
07/26/2012 Yes
  • Mortgage
  • Other mortgage
  • Loan servicing, payments, escrow account
  • VT
  • 05462
Referral
07/20/2012 Yes
  • Consumer Loan
  • Vehicle loan
  • Managing the loan or lease
  • NJ
  • 03237
Referral
07/20/2012 Yes
  • Consumer Loan
  • Vehicle loan
  • Managing the loan or lease
  • VT
  • 05408
Web
07/18/2012 No
  • Credit card
  • Advertising and marketing
  • VT
  • 05091
Web Older American
07/16/2012 Yes
  • Bank account or service
  • Checking account
  • Using a debit or ATM card
  • NY
  • 11706
Referral
07/10/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06002
Referral
07/10/2012 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Loan modification,collection,foreclosure
  • MA
  • 01346
Web
07/09/2012 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • CT
  • 06488
Web
07/08/2012 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • ME
  • 04043
Web
07/03/2012 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • ME
  • 04401
Referral
07/03/2012 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06548
Referral
06/26/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NY
  • 10589
Referral
06/26/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • NJ
  • 07450
Web
06/26/2012 Yes
  • Bank account or service
  • Other bank product/service
  • Account opening, closing, or management
  • DC
  • 20016
Web
06/11/2012 Yes
  • Credit card
  • Bankruptcy
  • CT
  • 06479
Web
06/07/2012 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • CT
  • 06520
Referral
06/07/2012 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • MA
  • 01915
Web Older American
06/06/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06320
Referral
06/06/2012 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06801
Referral
05/16/2012 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NH
  • 03865
Referral
05/15/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06820
Referral
05/10/2012 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • CT
  • 06082
Referral
05/08/2012 Yes
  • Bank account or service
  • Checking account
  • Problems caused by my funds being low
  • NY
  • 10923
Referral
05/07/2012 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • ME
  • 04422
Referral
05/04/2012 Yes
  • Bank account or service
  • Savings account
  • Account opening, closing, or management
  • MA
  • 01810
Postal mail
05/01/2012 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • CT
  • 06516
Phone
04/27/2012 Yes
  • Bank account or service
  • Checking account
  • Account opening, closing, or management
  • CT
  • 06824
Referral Older American
04/23/2012 Yes
  • Mortgage
  • Conventional adjustable mortgage (ARM)
  • Application, originator, mortgage broker
  • CT
  • 06033
Phone
04/13/2012 Yes
  • Bank account or service
  • (CD) Certificate of deposit
  • Making/receiving payments, sending money
  • MA
  • 01984
Referral
04/11/2012 Yes
  • Bank account or service
  • Checking account
  • Making/receiving payments, sending money
  • MA
  • 01923
Postal mail
04/11/2012 Yes
  • Mortgage
  • Other mortgage
  • Loan modification,collection,foreclosure
  • NH
  • 03042
Referral
04/11/2012 Yes
  • Mortgage
  • Other mortgage
  • Application, originator, mortgage broker
  • MA
  • 01301
Referral
04/10/2012 No
  • Bank account or service
  • (CD) Certificate of deposit
  • Account opening, closing, or management
  • MA
  • 02739
Referral
03/15/2012 Yes
  • Bank account or service
  • Checking account
  • Deposits and withdrawals
  • ME
  • 04106
Web
03/05/2012 Yes
  • Bank account or service
  • Other bank product/service
  • Deposits and withdrawals
  • MA
  • 01970
Web