Payward Ventures Inc. dba Kraken CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
01/26/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	FL 32258	Web	Servicemember
To whom it may concern : On XX/XX/2021, approximately $ XXXXworth of cryptocurrency stolen from my account at Kraken. While Kraken ultimately held custody and control of the funds, the exchange did not compensate me for the theft nor provide a sufficient explanation as to how the funds were depleted from my account. Id opened my account at Kraken on/in XX/XX/2021 and had been adding funds to it on a regular basis. I added Kraken pro to my account on XX/XX/2021 to give me higher funding limits. I also set up a number of security features to ensure that my account could not be easily hacked such as a 2FA, a very strong password and a computer with a dedicated anti-virus software. Immediately preceding the incident, I had over {$70000.00} worth of Bitcoin, XXXX, XXXX, Bitcoin Cash, and Ethereum in my Kraken account. On XX/XX/2021, I was locked out of my account. After several days of lock-out, on XX/XX/2021, I was able to access my account and ascertain that my entire portfolio had been converted into Bitcoin and transferred out of Kraken. Between the time of the withdrawals and the time I regained access to my account, Kraken did not notify me of any activity on the account. Prior to this theft, for every trade or withdrawal made, I received an email, but on XX/XX/XXXXor anytime thereafter, I did not receive any emails confirming a withdrawal. When I notified Kraken that all my funds had been withdrawn by an unauthorized user, Kraken informed that I had been phished and offered the following explanation : 1 ) According to Kraken, I had clicked on a malicious link that appeared as if it were Krakens platform, but was in fact an impostor exchange. ( My response : I am very careful of this and always double check my information ) 2 ) According to Kraken, I clicked on an email that redirected me to a malicious website that was designed to appear like Krakens exchange platform and that someone was able to get into my third party authenticator. ( My response : I never click on any email links or open emails from unknows addresses, instead I go to the company website directly if I know I have an account with the sender and enter through the secured site ) In addition, Kraken informed me that the e-mails were sent to me confirming the trades and cash out, however I never received those emails. I checked my email settings and they were not tampered with or changed in any way. I asked Kraken to resend me the confirmation emails of withdrawal and they never did. To the best of my knowledge I was not phished, and I do not know how Kraken determined that I had been phished. I am very well versed in different phishing schemes due to my employment as I have worked hundreds of cases involving fraud and phishing. I was never solicited to " go to a Kraken Crypto Exchange site, nor did I go to any site that was not Kraken. Furtherm ore, I use a computer that is very closely monitored, and I do not surf the web on the computer I use for my cryptocurrency investments. After the incident, I ran a number of diagnostics on my computer and did not find any malware, viruses, or other suspicious software. I also checked my email settings as stated above, and there were no traces of suspicious activity such as hiding, deleting, or removing information/emails. My third-party authenticator was on my phone, not my computer. I never conducted any trades from my phone, and I use a dedicated computer for investing in cryptocurrencies. On XX/XX/2021, I filed a complaint with IC3.gov. See attached While Kraken claims that I was a victim of a phishing scam, there are several discrepancies in Krakens account of the incident : Kraken claims and wrote that I was sent an email ( s ) that reference that fraudulent transactions. However, I never received these e-mails, and when I requested proof that these e-mails were sent to me, Kraken failed to provide it. Kraken sent the IP Address from which my account was logged into. The IP is a well-known Spam IP Address ( See XXXX : XXXX XXXX XXXX XXXX XXXX : XXXX ). These logins occurred two hours after my own attempts to log in to my account. At this point, I was already locked out of my account. It follows that while I was locked out of my own account, Kraken had somehow allowed the hackers to log in and withdraw my funds. ( My IP home address is XXXX Florida not XXXX XXXX - See Below spam IP address per Kraken ). Below you will find emails between myself and from Kraken. Attached you will find all transaction history for my account with Kraken to include the theft. I appreciate in advance any assistance you can provide in this matter. Respectfully, XXXX XXXX XXXX ( Kraken Support ) XX/XX/2021, XXXX PDT Hello XXXX, Important security alert, read carefully : Our security system has flagged your account and temporarily disabled it for some additional checks. You must complete the following steps and reply with the requested response before we can fully unlock your account. Prior to regaining access to your account, it is critical that you immediately secure your Kraken account password, your email accounts and your devices. The following general steps may assist you with this process : 1. Scan your computer and all devices for malware and keyloggers and take the necessary steps to ensure your devices are malware free. 2. Change your email account passwords. They should be unique, randomly generated and longer than 15 characters. Do not share passwords between services ( e.g. same password used for both your Kraken account and your email account ). Use a password manager such as KeePassXC to generate random passwords and to keep your passwords safe from theft or forgetfulness. 3. Reset your Kraken account password by navigating to : https : //www.kraken.com/en-us/forgot-password. Please follow the same recommendations outlined in point two. Note : You will still not be able to sign in after your password is reset. 4. Add ( or change ) the Two-factor Authentication method on your email account and secure the account as indicated in this support article. 5. Remove any unofficial Kraken Apps from your mobile devices as soon as possible. Our official mobile apps, published by XXXX XXXX XXXX, are listed in our Support Center. Other apps claiming to be official Kraken apps are not ours and are likely to be scams. 6. If you have downloaded a fake Kraken or cryptocurrency app to your device, we advise to backup any required data and factory reset the device. Once you have secured your Kraken Account password, your email accounts and your devices, copy and paste the following line into a reply to this email : " I hereby confirm that I have followed the above instructions and secured my Kraken account password, my email accounts and my devices. '' **if you lost access to the email address associated with your Kraken account ignore this step but proceed to secure your devices and the email address you are currently using. We won't be able to offer anything beyond general advice regarding your case until the above steps and security procedures have been completed. We look forward to your reply. Kind regards, XXXX XXXX Client Engagement Keep your Kraken account secure with these tips : Add an Authenticator App or Yubikey for Login : https : //support.kraken.com/hc/en-us/articles/360000426923 Beware of Phishing Scams : https : //support.kraken.com/hc/en-us/articles/115012482687-Beware-of-Phishing-Scams Protect your account using a strong and unique login password that you do not use for anything else. We recommend you change your password regularly. If you would like to reply to this message, please reply directly or access the Help Center from https : //support.kraken.com/hc/requests/5390066. XXXX ( Kraken Support ) XX/XX/2021, XXXX PDT Hello, Thank you for contacting Kraken Support. Your request ( XXXX ) has been received. Please read the following steps carefully and reply to this email once you have completed them. We kindly ask you to perform the following steps : - Attempt to sign into your account from a device and/or IP address which you have previously used. - If you have access to your authenticator codes please make sure that the time on your device is set to automatic and that you are using the correct 2FA code for Sign-in ( Kraken Sign-in 2FA ). -If you no longer have access to the Sign-in 2FA code for your Kraken account, enter a random code into the Sign-in Two-Factor Authentication. ( This attempt will likely be unsuccessful, but will provide us with information needed to assist you further. ) - ONCE YOU HAVE COMPLETED THIS SIGN-IN ATTEMPT, REPLY TO THIS EMAIL TO LET US KNOW XXXX When we receive your email, further instructions will be emailed directly to the address on your Kraken account. If you have successfully accessed your account, reply to this email to let us know. Thank you for your cooperation. Regards, XXXX XXXX Client Engagement Increase account security with two-factor authentication : https : //support.kraken.com/hc/articles/360000426923 XXXX ( Kraken Support ) XX/XX/2021, XXXX PDT Hello XXXX, Thanks for your patience. Your Kraken account has been unlocked, but trading and withdrawals will remain temporarily locked until you complete the following steps. We kindly ask you to sign into the account and complete the following : Generate a new Sign-in 2FA using an Authenticator App or XXXX. Delete any unfamiliar withdrawal addresses. To delete a withdrawal address : click 'Funding " > click 'Show all assets ' > select 'Withdraw ' next to a specific cryptocurrency > Select 'Manage ' > click X in the red box to delete the withdrawal address. Please take note of any unfamiliar withdrawal addresses before replying to this email as they may be removed by our system before your account is restored. We highly recommend you delete any API keys on the account and regenerate new ones. We highly recommend removing any Active Sessions or Devices that you do not recognize. Please take note of any unfamiliar IP addresses before removal, as they will not be visible for review later. Once you've completed the steps above, let us know in a reply to this email so we will unlock trading and withdrawals on your account. Kind regards, XXXX XXXX Client Engagement Keep your Kraken account secure with these tips : Add an Authenticator App or Yubikey for Login : https : //support.kraken.com/hc/en-us/articles/360000426923 Beware of Phishing Scams : https : //support.kraken.com/hc/en-us/articles/115012482687-Beware-of-Phishing-Scams Protect your account using a strong and unique login password that you do not use for anything else. We recommend you change your password regularly. Your request ( number XXXX ) is currently marked in our system as Pending, which usually means we are waiting for additional information from you before we can solve your issue. XXXX ( Kraken Support ) XX/XX/2021, XXXX : Hello XXXX, Thanks for your patience. Your Kraken account has been unlocked and your Sign-in 2FA has been removed but trading and withdrawals will remain temporarily locked. Important, please read through this email in full detail. Before proceeding with the next steps, we recommend you review your recent browsing history and provide us with any Kraken URL that differs from http : //kraken.com/ so we can report them and have them taken down. Please do not navigate to the page and never enter your credentials anywhere other than http : //kraken.com/ You must complete the following steps and reply with the requested response before we can unlock trading and withdrawals on your account. After further review of your account security we would like to advise you on the following : Do not use search engines to navigate to https : //www.kraken.com - even the most reliable search engines can lead you to a phishing website ( especially the most used ones! ). Do not use links suggested in your browser 's URL bar to navigate to https : //www.kraken.com - this practice can still lead you to a phishing website. Avoid clicking on suspicious links prompting you to enter your credentials. Only enter your credentials if the URL is https : //www.kraken.com/sign-in Bookmark the Kraken sign-in page on your browser or device to avoid the use of search engines or other means to find links to Kraken. Beware of phishing scams. See this support article for more information. Delete your browsers ' history and cookies to avoid automated suggestions of phishing links you may have navigated to in the past. We kindly ask you to sign into the account and complete the following steps : Generate a new Sign-in 2FA using an Authenticator App or XXXX. Delete any unfamiliar withdrawal addresses. To delete a withdrawal address : click 'Funding " > click 'Show all assets ' > select 'Withdraw ' next to a specific cryptocurrency > Select 'Manage ' > click X in the red box to delete the withdrawal address. Please take note of any unfamiliar withdrawal addresses before replying to this email as they may be removed by our system before your account is restored. We highly recommend you delete any API keys on the account and regenerate new ones. We highly recommend removing any Active Sessions or Devices that you do not recognize. Please take note of any unfamiliar IP addresses before removal, as they will not be visible for review later. Ensure that your account is secured to your satisfaction. We highly recommend enabling a Master Key using a different device or a different method than the one used for your Sign-in 2FA. Review this support article for further information on securing your Kraken account and digital life. Once you have completed the steps above, please copy and paste the following line into a reply to this email and we will unlock trading and withdrawals on your account : " I hereby confirm that I have secured my Kraken account and I would like to unlock withdrawals and trading. I also confirm that I have read and understood the information given on avoiding phishing scams. '' We look forward to your reply. Kind regards, XXXX XXXX Client Engagement To the best of my knowledge I was not phished. I take phishing classes every year to keep my qualification up in my employment for both the XXXX XXXX and XXXX XXXX. I was never solicited to go to a Kraken Crypto Exchange site. Nor did I go to any site that was not Kraken.Com. I have antivirus and when I ran it on my computer I had zero viruses or malware. My third-party authenticator was on my phone, not my computer, equaling two separate devices. I never conducted any trades from my phone or signed into the Kraken Exchange. A complaint with IC3.Gov with negative results on any replies. I am respectfully requesting Proof from Kraken that they sent me emails of the transactions and to reverse the exact coins that were stolen from their Exchange. Another Clue as to why I think this was done on the backend of the Kraken Exchange was because I was locked out of the account just prior to the theft. Once I tried to log in, its my opinion it alerted the suspects Trojan Horse in the backend of the Krakens Exchange that had logged in earlier from the spam IP Address. This gives the appearance that I led the suspect in or was doing the transactions myself. But was never able to get in, See Browser History : My Activity on XX/XX/2021 : XXXX Browser XXXX XXXX XXXX XXXXXXXX & XXXX & XXXX https : //www.kraken.com/en-us/prices? quote=USD XXXX XXXX Web Search clicked on a Kraken.Com Sight ( See highlighted link that was clicked ) https : //www.kraken.com/reset-password XXXX XXXX Kraken.com website to create a new password https : XXXX? XXXX XXXX XXXX XXXX Web Search clicked on a Kraken.Com Sight ( See highlighted link that was clicked ) https : //www.kraken.com/reset-password XXXX XXXX Kraken.com website to create a new password https : //www.kraken.com/sign-in XXXX XXXX sign in page to Kraken.com https : //www.kraken.com/reset-password XXXX XXXX- Kraken.com website to create a new password https : //www.kraken.com/sign-in XXXX XXXX sign in page to Kraken.com The suspect also knows Krakens protocols to delete browser history. I was given instructions to delete evidence needing to investigate this case ( delete Browser History ). See Below : XXXX : XXXX XXXX XXXX XXXX XXXX Tue, XX/XX/XXXX, XXXX PM to me # # - Please type your reply above this line - # # Thanks for contacting Kraken Support. Your request ( XXXX ) has been received. We'll reply to your ticket as soon as possible, but in some cases it can take several days if we experience a heavy volume of requests. We have site content that answers many of the most common support questions. Please take a moment to visit the pages below and see if your question is answered there. https : //support.kraken.com/hc/categories/200119723-Kraken-Help-Center https : //support.kraken.com/hc/categories/200187143-Kraken-Trading-Guide https : //www.kraken.com/help/api If you're able to solve your request before we reply, we'd be grateful if you let us know by replying to this email. Thanks for your patience. Youll be hearing from us soon. The Kraken Support Team XXXX ( Kraken Support ) XX/XX/2021, XXXX PDT Hello XXXX, Thank you for your patience. According to our review, on XXXX XXXX XXXX a successful sign in was made on your account from XXXX XXXX using your valid credentials including a valid 2FA codes. If you do not recognize the IP above then you may ha ve been a victim of a Phishing attack where a user 's credentials ( username, password, 2FA codes, etc. ) have been captured in some way - usually through a phishing website, email or similar. After a successful sign in, a withdrawal address ( XXXX ) was added and approved on your account on XXXX XXXX XXXX from XXXX XXXX. The assets on your account was then converted into XXXX and was withdrawn to the above address. It's important to note that whenever a new cryptocurrency withdrawal address is added on a XXXXaken account, an email notification is always sent to the registered email address. Our system data confirms that you have received an email notification for this address and the withdrawal address was subsequently approved via your email account. Unfortunately, we are unable to assist with the recovery of any disputed funds due to the irreversible nature of cryptocurrency transactions. For Compliance reasons, a detailed discussion on this matter can only be conducted with a verified law enforcement official. We advise that you file a police report and ask that law enforcement officials responsible for this investigation contact us by submitting the Compliance and Legal Support Request Be sure to provide them with your public account ID and/or this ticket number ( XXXX ) for referencing. Important : To expedite the process, please reply to this message stating that you authorize us to share company data regarding your account with law enforcement. Also, please ensure that the law enforcement agency include a statement in their request to Kraken that you ( our client ) authorize the company to provide data directly to the law enforcement agency without a court order. You must do both. If you omit either step - you providing consent directly to us or the law enforcement agency informing us about that consent - then we may be delayed in providing your account information. In the meantime, we are pleased to inform you that your Kraken account is once again fully operational. We appreciate your patience and understanding during this process. XXXX ( Kraken Support ) XX/XX/2021, XXXX PDT XXXX XXXX - Given your position and the positive relationship we have with law enforcement, we have done an additional review of your account. Unfortunately, every indication in our logs and records suggests that you either have malware on your computer that captured your credentials or that you entered your credentials- including your 2FA - into a phishing site. Those credentials were then used to access your account. The attacker then added and confirmed a new withdrawal address and removed funds. Given that the withdrawal address was confirmed through your e-mail, it is highly likely that you either entered your e-mail credentials into a phishing site or that you have malware on your computer. Unfortunately, given that your credentials and e-mail account were used for the withdrawals, we are not in a position to reimburse you for any funds lost. If you require additional logs or records on this matter, we are happy to provide them. Best Regards, XXXX XXXX Client Engagement https : //www.kraken.com Beware of crypto investment scams and other types of fraud. We advise you to read our blog post for more information. https : XXXX Be informed of your Privacy rights here : https : //www.kraken.com/legal/privacy Follow us on XXXXXXXX XXXX XXXX Your request ( number XXXX ) is currently marked in our system as Solved, which means we think your issue has already been resolved. If it has not yet been resolved, let us know by replying to this email. To protect your personal information, we ask that you delete this email thread. This email is a service from Kraken Support. Delivered by XXXX.
02/18/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	ME 040XX	Web	Older American
XXXX XXXX Scam Timeline Date : Time : Correspondence : XX/XX/2023 XXXX Found ad on XXXX XXXX for XXXX XXXX XXXX. Texted my interest to a text phone number : XXXX. XX/XX/2023 XXXX Received text response from cell phone number XXXX. She stated that she was trying to help her mom sell the tractor and requested my email so that her mom could reach out to me directly. ( when I tried to call this number there is no answer however the name on her voicemail was XXXX XXXX. ) XX/XX/2023 XXXX XXXX to XXXX XXXX expressed interest in tractor from XXXX XXXX response. XX/XX/2023 XXXX XXXX to XXXX ; Emailed me description of tractor and serial number with pictures. XX/XX/2023 XXXX XXXX to XXXX ; Stated she was out of town and Payward Logistics , IncXXXX were to handle this transaction for our protection. She requested name, address & phone number for P.L. XX/XX/2023 XXXX XXXX to XXXX ; Agreed to purchase tractor. Gave her my contact info for P.L. XX/XX/2023 XXXX XXXX to XXXX ; Stated the tractor is reserved for me and that I will be getting instruction from P.L on how to proceed. XX/XX/2023 XXXX XXXX ( XXXX XXXX XXXX XXXX customer support manager. ) to XXXX ; Sent me instructions for transaction with escrow agreement & invoice. XX/XX/2023 XXXX XXXX to XXXX ; Told him I aggreed to escrow & invoice, filled out I.D . verification. XX/XX/2023 XXXX XXXX ( XXXX XXXX XXXX XXXX customer support manager. ) to XXXX ; Asked me to resend I.D . info to https XXXX XXXXXXXX XX/XX/2023 XXXX XXXX to XXXX ; informed him that I just resent I.D . info via my cell phone. XX/XX/2023 XXXX XXXX ( XXXX XXXX XXXX XXXX customer support manager. ) Confirmed everything approved, enclosed wire transfer instructions. XX/XX/2023 XXXX XXXX to XXXX ; Forward signed escrow agreement. XX/XX/2023 XXXX XXXX to XXXX XXXX Informed her that I am wiring funds to complete transaction this morning. XX/XX/2023 XXXX XXXX to XXXX ; Told me that I should be getting shipping details soon from XXXX XXXX XX/XX/2023 XXXX XXXX to XXXX ; Requested a copy of the wire transfer XX/XX/2023 XXXX XXXX ( XXXX XXXX XXXX XXXX customer support manager. ) to XXXX ; Confirmed wire transfer is now in escrow and will prepare for shipment XX/XX/2023 XXXX XXXX to XXXX ; Sent her copy of wire transfer. XX/XX/2023 XXXX XXXX ( XXXX XXXX XXXX XXXX customer support manager. ) to XXXX ; Requested Warranty Payment of {$5000.00} to ensure market value replacement during shipment. All refundable after delivery. Came with wiring instructions. XX/XX/2023 XXXX XXXX XXXX XXXX to P.L XXXX XX/XX/2023 XXXX XXXX ( XXXX XXXX XXXX XXXX customer support manager. ) to XXXX ; Gave me tracking number for shipment. Instructed to go to XXXX XXXX XXXX to track results. Stated date of XX/XX/2023. Tracked daily with no changes of delivery date XX/XX/2023 XXXX XXXX to XXXX ; Informed them that we are expecting delivery tomorrow, XX/XX/2023 per their tracking information. Requested name of carrier & phone number to verify time. XX/XX/2023 XXXX Called sheriff department to file complaint XX/XX/2023 XXXX Started complaint with XXXX XXXX XXXX of XXXX. XX/XX/2023 XXXX No delivery. XX/XX/2023 XXXX Made several attempts to contact P.L. via their phone number only to find out through a recording that this phone number is no longer in service. XX/XX/2023 XXXX Contacted via email XXXX XXXX XXXX inform him of this development XX/XX/2023 XXXX Tried to open website of P.L. only to find that it has been taken down. XX/XX/2023 XXXX Notified XXXX XXXX XXXX of the wire fraud and provided information on XXXX XXXX to contact. XX/XX/2023??? XXXX. XXXX XXXX reached out to XXXX XXXX to inform them what has happened and requested funds to be returned. XXXX XXXX responded that the beneficiary is refusing to return the funds. XX/XX/2023 XXXX I was informed by XXXX XXXX XXXX XXXX XXXX XXXX XXXX that he is in process screening subpoenas with the D.A.s office for his investigation. XX/XX/2023 XXXX I called XXXX XXXX and explained what had happened. I was told that my bank, XXXX, would have to contact then directly. XX/XX/2023 XXXX I reached out again to XXXX XXXX and was transferred to the ACH Team to follow up. I talked with a XXXXXXXX XXXX who informed me that XXXX needs to email XXXX XXXX Investigation Team at the following email address : XXXX and file a complaint. XX/XX/2023 XXXX Emailed XXXX XXXX XXXX XXXX XXXX XXXX XXXX with the above information. XX/XX/2023 XXXX Email XXXX XXXX the following : Hi XXXX XXXX I wanted to let you know that I have been having conversations with both XXXX XXXX XXXX XXXX XXXX XXXX in regard to this wire scam. XXXX, Assistant Manager of the XXXX XXXX XXXX XXXX, informed me that their security department reached out to XXXX XXXX, where the funds were wired to, to try to put a freeze on the transfer, but was too late and that the beneficiary, Payward Ventures, has it already. When XXXX informed XXXX that this was wire fraud, they asked XXXX. to return the funds. XXXX XXXX got a response from the beneficiary, XXXX, that stated that they were " unwilling to return the funds ''. If this response is accurate, the fact that XXXX. acknowledges they had a conversation with someone representing the beneficiary, there are names and contact information that can be acquired. I reached out to XXXX XXXX and explained the fraudulent wire transaction and was referred to their " ACH Team '' to investigate. I talked yesterday to XXXX XXXX of XXXX XXXX ACH Team who instructed me to ask XXXX to email their " Investigation Team '' at : XXXX XXXX at XXXX XXXX has these instructions and I am hoping that will follow up today. XXXX can be contacted by calling the XXXX branch of XXXX or email at : XXXX XXXX XXXX 's phone number is XXXX. XX/XX/2023 XXXX Reviewed actions with XXXX XXXX XXXX XXXX. He is waiting to hear back from XXXX. Att. for subpoenas. Informed XXXX that I would be reaching to XXXX. investigation team informing them of our actions and requesting cooperation in this investigation. He agreed of this action. XX/XX/2023 XXXX Emailed letter to XXXX XXXX XXXX XXXX formally notifying them of the wire fraud and requesting full cooperation in the investigation. XX/XX/2023 Filed complaint with the FDIC against XXXX XXXX : This was an internet scam started with XXXX XXXX about buying a XXXX XXXX XXXX tractor. Responder instructed me to deal with a company call Payward Logistics of XXXX, an escrow & shipping company. after verification, we wired XXXX payments on XX/XX/2023 and XX/XX/2023, totaling {$27000.00} to XXXX XXXX, routing number : XXXX, of New York, beneficiary of Payward Ventures of XXXX XXXX, CA. They never delivered the tractor. They disconnected their phone and took down their website. I filed complaints with my local law enforcement, FBI, Attorneys General of XXXX, XXXX XXXX, XXXX and now FDIC. My Bank, XXXX XXXX XXXX XXXX XXXX, XXXX. tried to stop the wire but was unsuccessful. They reach out to XXXX XXXX and informed them that this transaction was a fraud and requested the funds be returned. XXXX XXXX reached out to Payward Ventured and requested that they return the funds but they refused to do so. We have requested from XXXX XXXX the names and contact information of on the Beneficiary account so that they can be charged with wire fraud. So far I have not received any reply to my requests. XX/XX/2023 ; XXXX XXXX, XXXX XXXX, that I filed complaint with the FDIC and requested her to look into XXXX filing a claim for this wire transfer. XX/XX/2023 ; Received response from the State of New York Office of Attorney General who added my complaint to their files and recommended that I file a complaint with the FTC.
12/17/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web
My Kraken.com account XXXX XXXX XXXX XXXX was compromised on the XXXX of XX/XX/XXXX. I received an email from kraken.com ( Payward Inc. ) after failing to login to my account with my password and two factor authentication. I received an email from Kraken.com asking me to verify a new device. KRAKEN.COM DISABLED MY TWO FACTOR AUTHENTICATION. When I logged in after a second attempt, my account was being emptied right in front of my eyes. I could see my cryptocurrency assets being un-staked. I logged out of my account to try and reset account access. This did not work! when I logged back in the assets were being withdrawn. Kraken.com was informed but did nothing to help. It took several hours SOMETIMES DAYS for them to reply and every communication with Kraken.com was with a different named employee. They always just gave the first name. This didn't give me much confidence that I was dealing with anyone official. I strongly believe that someone at kraken.com is responsible for emptying my account. and making it look like an outside attack. I had activated the Global security lock which took 24 hours to disable. Once i was able to access my account, it was empty except for a just a XXXX coins ( less than XXXX dollars ) and my XXXXXXXX XXXX XXXX which were locked for one year. Kraken.com didn't do anything to help. I have the BTC address where the assets were sent to. This address was forwarded to the security team at Kraken.com who would not confirm that they tried to block the account or flag it with other exchanges. Kraken.com asked me to review and update security on my account and email which was already compromised by Kraken.com themselves. Kraken.com negligently disabled my two factor authentication without my consent after sending me an email requesting approval for a new device. Kraken.com allowed all my assets to be un-staked in seconds and then withdrawn in just a few minutes without my consent. I had two factor authentication enabled for staking and also for withdrawals. Kraken.com allowed the un-staking of all my assets and withdrawal of all my funds in just a few minutes. With all other exchanges this is not possible. Any WITHDRAWALS ARE NOT PERMITTED UNTIL AFTER 24 HOURS if there have been ANY changes to account security. Kraken.com are advertising themselves as the most secure cryptocurrency exchange yet they disabled my security and allowed changes to other layers of my account security without my consent and then allowed withdrawal of tens of thousands of dollars worth of cryptocurrency assets within minutes - THIS IS NOT POSSIBLE ON ANY SECURE CRYPTOCURRECY EXCHANGE. Kraken.com not only negligently disabled security on my account but allowed a third into my account at the same time as I was logged in. Not only was a third party allowed access to my account at the same time as me but they were allowed to make changes to several steps of my account security, add a new withdrawal address and withdraw all my funds all in just a few minutes. In any safe and secure cryptocurrency exchange the actions performed on my account on the XXXX of XX/XX/XXXX would have resulted in a 24 hour delay for any withdrawals. The un-staking process itself has taken me several minutes in the past for each asset. The only explanation for someone being able to un-stake ALL of my assets in seconds is if someone at kraken.com were doing this. Kraken.com have allowed my digital property to be un-staked and withdrawn without my consent almost instantaneously after severe breach of security to their system which I can only explain as a fraudulent act on behalf of someone at Kraken.com. What they have allowed is not only unacceptable but ridiculous- we are not talking about a few hundred dollars but almost XXXX dollars being allowed to be withdrawn to a completely new UNKNOWN ADDRESS after Kraken.com themselves disabled my two factor authentication for logging into my account and then immediately allowing changes to other security layers, then allowing un-staking and withdrawing all my funds in just minutes by a third party that was allowed access to my account at the same time as me. THIS COULD ONLY HAVE BEEN DONE BY SOMEONE WORKING AT KRAKEN.COM THAT HAS FULL ACCESS TO ALL THE SECURITY LEVELS. I have contacted XXXX who replied after two weeks and have accused me of negligence saying that I " most likely '' entered my details into a phishing site. They also went ono say that the withdrawals were approved from my email. I have NEVER entered my Kraken.com details into any site other that the official Kraken.com site. I have always used a secure internet connection. My email ; address has had an account key enabled since XXXX and can only be accessed after approval from my mobile device. I wrote back to XXXX explaining this but they have not replied. I have filed complaints with IC3 ( FBI ), local cyber crime police and the SEC. List of digital assets stolen from my account on the XXXX of XX/XX/XXXX : Un-staked converted to BTC and withdrawn : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Converted to BTC and withdrawn XXXX XXXX XXXX XXXX XXXX XXXX I also had two 2x leveraged positions open ( I was paying around XXXX dollars a day for these ) with XXXX and XXXX. These were closed and withdrawn in one of seven transactions after they were converted from USD to BTC. The total value of cryptocurrency assets after they were converted to BTC and withdrawn in seven separate transactions is XXXX XXXX which was around XXXX dollars at that time.
08/09/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	PA 19468	Web
Few Days back 2 People XXXX XXXX ( XXXX : XXXX ( XXXX ) XXXX ) and his Assistant XXXX ( XXXX XXXX ( XXXX ) XXXX ) Approached me in XXXX saying about good investment returns on Crypto Currency and i ignored for some time and later after seeing the returns in the XXXX XXXX ( XXXX XXXX XXXX XXXX i too joined in the Investment process and started with amount of {$700.00} after that i saw good returns in Crypto Trading and invested more money {$30000.00} in crypto currency trading. After investing {$30000.00} I did some trading and it increased to {$130000.00} and then I wanted to withdraw the money from The Trading account. All this trading took place on the website : XXXX XXXX XXXX XXXX XXXX. For Registering this website XXXX XXXX and his Assistant XXXX helped me to set up the account and after that for recharging the account XXXX and his XXXX XXXX asked to set up Kraken Wallet ( https : //www.kraken.com/sign-in ). After setting up Kraken wallet i started adding money in Kraken Wallet and brought USDT ( Tether ) coins and from there it is transferred to XXXX XXXX XXXX account with receiving address : XXXX and same is used to transfer the amount from Kraken Wallet to XXXX XXXX XXXX website. I did multiple transfers of money ( {$30000.00} ) to Kraken Wallet and bought Tether ( USDT ) Coins and transferred them to the XXXX XXXX XXXX website. All the amounts are shown properly initially and when i tried to withdraw amount from XXXX XXXX XXXX i am able to withdraw small amount of {$19.00} and later tried to withdraw money of {$2500.00} and then XXXX XXXX XXXX website hold the money and asked to pay Taxes and then i paid {$20000.00} to XXXX XXXX XXXX from Kraken with Tether ( USDT ) coins. For the Tax Related part XXXX XXXX XXXX team asked to contact XXXX number XXXX ( XXXX ) XXXX with Name as XXXX. After paying {$20000.00} USDT Tether Coins amount was not released and then XXXX number XXXX ( XXXX ) XXXX person XXXX asked to pay another {$10000.00} for withdrawing. I realized this as a scam when XXXX number XXXX ( XXXX ) XXXX asked for second time payment and asked for the policy document and tax id information to submit but they are denying sharing those documents. Reported about this scam to Kraken Wallet Team and they suggested reporting this incident to Law enforcement authority. I am sharing the Kraken Team Incident details. My User ID with Kraken Wallet is associated with user ID : XXXX and Kraken Wallet asked to provide all the below information to the Law Enforcement authority. Kraken Support Teams Response about the Incident filed with Kraken : XXXX ( Kraken Support ) XX/XX/2023, XXXX PDT Hello Thanks for contacting us regarding this matter. We advise that you file a police report and ask that the law enforcement officials responsible for this investigation contact us by submitting this support form. Be sure to provide them with your public account ID and/or this ticket number ( XXXX ) for referencing. Please note that we are unfortunately unable to assist with the recovery of any disputed funds due to the irreversible nature of cryptocurrency transactions. For Compliance reasons, a detailed discussion on this matter can only be conducted with a verified law enforcement official. IMPORTANT : Please ensure that the law enforcement agency include a statement in their request to Kraken that you ( our client ) authorize our company data to be provided directly to the law enforcement agency without a formal court order. Once law enforcement contacts us, we will be more than happy to cooperate and provide them with information we have related to this case. We have now closed the account. We appreciate your understanding. Regards, XXXX Kraken Support Keep your Kraken account secure with these useful tips! The Kraken Support Team will never ask for your password or to install third party software. Be aware of phishing scams and bookmark www.kraken.com/sign-in to avoid using search engines to navigate to our site. Your request ( number XXXX ) is currently marked in our system as Solved, which means we think your issue has already been resolved. If it has not yet been resolved, let us know by replying to this email. To protect your personal information, we ask that you delete this email thread. -- -- -- -- -- -- -- -- -- My Amounts transferred into XXXX XXXX XXXX website XXXX XXXX XXXX XXXX XXXX XXXX If you need any XXXX chat related records i can share those details. Appreciate your help in checking about this crypto currency trading scam and help to get the amount recovered from XXXX XXXX XXXX website XXXX XXXX XXXX XXXX XXXX XXXX XXXX -- Yours Sincerely, XXXX XXXX XXXX : ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
08/17/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CA 94086	Web	Servicemember
See complaint # XXXX for all attached documentation. I am a new customer at XXXX XXXX XXXX XXXX. I initiated an ACH of XXXX to fund my account from Kraken on XX/XX/XXXX using the account number on the monthly statement issued. The ACH is still to be located due to XXXX XXXXXXXX XXXX inability to accurately notate accounts, initiate investigations in a timely manner, and follow through with said investigation to a satisfactory resolution, ie, locating the ACH. During this prolonged problem and investigation, Kraken has delayed responses, ignored requests for account and trace numbers used in the ACH, sent incorrect numbers in response to our requests, and later fixed them. This has caused extreme distress for all involved and made the matter more complex to resolve while adding to the already long timeline. On XXXX XXXX, XXXX I contacted XXXX XXXX and spoke with XXXX a customer service rep who communicated my ach was not it and therefore I had to cover NSF fees. I explained the situation and she removed them. I asked her to notate the account seeing as how the ach was not in and I had sent it on XX/XX/XXXX. I requested she read the notes back to me as I wanted to ensure the bank was aware of the problem until it could be resolved. A snippy response from XXXX after " Reading '' the notes prompted me to ask for a manager. I was transferred to XXXX XXXX, who empathized and " notated my account '' on the situation. She was to be the point of contact until this was resolved. Since it had been more than the originally quoted 5-6 days ( by chat representative, XXXX with Kraken ) on the receipt of the deposit, I also asked her repeatedly in our calls to initiate an investigation on the matter. Kraken escalated the matter to a specialist who responded days later saying it could take 10 days. On XXXX XXXX, I spoke with XXXX again to request further assistance, investigation on the matter ect. she finally told me she needed a trace number. Still no investigation. On XX/XX/XXXX, I contacted XXXX 's service center to follow up. I was greeted by a rep who knew nothing of the matter and there were NO notes in the account! After pressing and pressing for a manager, I was connected with XXXX XXXX. I spent close to 2hrs on the phone with XXXX XXXX He made a genuine effort to solve the problem. I asked him to submit a complaint against both XXXX and XXXX for failing to take notes and further actions to solve the problem. I learned through this process that XXXX XXXX 's account number is in fact, the member number. And that the actual account number is called the book number. Surely many have incurred fees as a result of not knowing this! I scheduled to speak with XXXX 4 business days later to ensure progress. Then, after pressing and pressing for an intermediate solution my checking account was credited the ach amount of {$4000.00}, which I had sent to them from Kraken on XX/XX/XXXX. I provided snapshots of my Kraken account, and emails that I had exchanged with their people to support my claims. XXXX initiated a long overdue investigation on the matter during this call. Kraken delayed their response in getting me a trace number. Still, I provided it to XXXX on that same day. When I spoke with XXXX on Tuesday XX/XX/XXXX I was informed the credit union could not locate the transaction with the trace number and that the case would be closed. I insisted, with updated evidence of communications with Kraken that they NOT close the case as it was not a resolved matter to no avail. See the written communications attached. Finally on XXXX the " account number aka XXXX XXXX member number I used to send the transaction was finally sent to me via email. This is what XXXX XXXX was supposedly waiting for to restart the investigation. Since that call I have copied XXXX on all emails from Kraken. I sent an email to the general XXXX email inbox. XXXX XXXX XXXX has been unresponsive in solving the matter. Kraken insists they are providing the correct Trace number on the transaction. All of this is included in the attached emails. XXXX insists they can not locate the transaction using any of the numbers provided, therefore they can not return it. Kraken insists they can not do anything until XXXX XXXX returns the deposit. I am stuck in the middle and am requesting an intermediary to help solve this problem.
01/25/2024	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CO 80910	Web
To Whom It May Concern, Please take the time to read fully and carefully the document I had prepared for you regarding the fraudulent use of XXXX XXXX, Kraken XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX and XXXX. The document contains the XXXX Forensic Evidence Report detailing the specific wallets in question. Here are my deposits in USD when I wired the money or used XXXX or XXXX XXXX to transfer funds out of my bank into the initial wallets. Trans Date USD Deposit ETH ETH BTC BTC Initial Wallet Number Deposited Amount Price* ValueXXXX PriceXXXX ValueXXXX Deposit ______ ________ ___________ _____ __________ _________ __________ __________ XXXX XX/XX/XXXX {$15000.00} XXXX XXXX Kraken XXXX XXXX XX/XX/XXXX {$20000.00} XXXX XXXX Kraken XXXX XXXX XX/XX/XXXX {$21000.00} XXXX XXXX Kraken XXXX XXXX XX/XX/XXXX {$68000.00} XXXX XXXX Kraken XXXX XXXX XX/XX/XXXX {$10000.00} XXXX XXXX XXXX XXXX XX/XX/XXXX {$10000.00} XXXX XXXX Kraken XXXX XXXX XX/XX/XXXX {$2000.00} {$26000.00} XXXX XXXX XXXX XXXX ___________ __________ Totals {$140000.00} XXXX XXXX ETH Price is approximate XXXX The value used was the ending value for that day NOT the value of ETH at the time it was purchased. ETH/BTC Value was taken directly off of screenshots of purchase on my cell phone. Value is less than cash value due to fee paid at time of purchase. XXXXBTC Price is the exact price of BTC at the moment of purchase. Of my XXXX deposits ( XXXX XXXX XXXX deposit not shown ) that initiated the fraud, XXXX were deposits that came from my XXXX Bank checking and high-yield savings account straight into my Kraken XXXX account via ACH or wire transfer. From XX/XX/XXXX, to XX/XX/XXXX, those XXXX deposits totalled XXXX ETH. Once the money was deposited into my Kraken XXXX account I converted my USD to ETH and then transferred the ETH to an XXXX XXXX Once deposited in the imXXXX XXXXt, I converted the ETH to USDT and then transferred it to the " XXXX trading platform '' /fraudster 's wallet. Basic flow of money from initial deposit to fraudster 's wallet ( with XXXX exceptions ) XXXX XXXX XXXX Kraken XXXX XXXX XXXX XXXX " Trading Platform '' /fraudster 's wallet XXXX XXXX Checking or XXXX XXXX account -> Kraken XXXX XXXXt ( USD converted into ETH ) -> iXXXX XXXX ( ETH converted into USDT ) -> sent to XXXX XXXX XXXX platform initially called XXXX but later rebranded as XXXX '' ( actual Fraudster 's wallets ). Exception # XXXX - Transaction # XXXX XXXX Bank XXXX or High-yield Savings account -> wire transfer to Crypto.com ( USD converted in ETH ) -XXXX XXXX XXXX -> sent to " XXXX XXXX platform '' aka Fraudster 's wallet. ETH converted into USDT inside the " trading platform ''. Exception # XXXX - Transaction # XXXX XXXX XXXX XXXX account -> XXXX XXXX ( purchase BTC XXXX XXXX sent to " XXXX XXXX platform '' aka Fraudster 's wallet ___________________________________________________________________________ I have cell phone screenshots of my bank account history withdrawals/wire/ACH transfers. I still have the entire XXXX long text dialogue between " XXXX XXXX XXXX XXXX perpetrator ) and I, including cell phone screenshots of money transfers from wallet to wallet and eventually into the fraudster 's wallet. I have a wealth of information at my disposal. Instead of inundating you with a large barrage of screenshots that may not make much sense or may be hard to follow in a large group, how best can I serve you in sending the pertinent information that you need? ( i.e. What SPECIFIC information are you looking for or is useful to you and this case? ) Example : Would you like to see what screenshots I have for a ) Initial cash deposit? b ) Final deposit to the fraudster 's wallet? c ) The entire set of screenshots for a given deposit, from initial deposit to deposit into the fraudster 's wallet? I have lost the sum total of my entire net worth ( {$150000.00} ) due to this fraud. I am seeking a refund in the amount of XXXX ETH. Please contact me as soon as possible. Thank you. Sincerely,
05/28/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	NJ 08820	Web
My crypto currency with XXXX disappeared from my account. Raised tickets with them and still have not received any response. I had filed ticket with them more than 6 weeks ago. The only response I got was thanking me for my patience. I had logged in successfully on XX/XX/XXXX and did deposit and purchase transactions and after that had not logged in till on XX/XX/XXXX when I was then informed them that I could not login. Company did not share why account was flagged and have not communicated to me this information in any way so at least I can check what is going on. I found that account was locked on XX/XX/XXXX when I tried to login after close to 3 weeks not logging in. No emails were sent about any foreign device logging in or doing any activity. I submitted a ticket to unlock account. Company threatened me that in order to unlock my account, I need to send them back a statement that I had reset my computer and phone before they unlock my account which I refused to send them back as I did not have any malware or any issues in my Phone. When they finally gave me access to account, I found that account was depleted from my crypto coins and that on XXXX, transactions were done to sell and transfer all my assets in one single day. No any email communications from company about any of the transactions or withdrawals. Company let all transactions happen including withdrawal without any verification. When I deposited funds in XX/XX/XXXX and earlier, It took few days and up to a week before they verify deposit and funds could be used to purchase crypto coins including request to send a picture of bank check book with name of account holder so they verify the identity of the account holder doing the deposit. However, company simply let withdrawals happen without confirmation or withholding for a single day. I never linked any banks or otherwise in order to do withdrawal so have never done a single withdrawal. It was not a concern for the company to detect strange device logging in making transactions and withdrawals happen and even let it take place all in a single day. Emails were sent to me prior to incident on XXXX and after the incident when deposit, purchases or logging in from my computer happen. On the other hand, no any communications from XXXX on the day of the incident ( XXXX ) about all these activities above.. When I filed another ticket to check my assets, company till date did not respond for close to 3 weeks and their live chat support simply tells me that someone will get in touch. XXXX is responsible to instate my account back with all the assets ( in crypto coins ) as it had on XX/XX/XXXX before the incident of XXXX. Please note the below facts about XXXX Why does XXXX withholds and verifies deposits but not withdrawals? Why did the fraudulent transactions on XX/XX/XXXX not generate an e-mail just like the other transactions? Why was my account " flagged '' only after I reported that I could not login but not " flagged '' 10 days earlier when fraudulent activities happened? Why didn't I receive any communication that my account was locked before I tried to access? After I got access, I accessed my account from another computer at home and received an e-mail with a pin ( subject : XXXX XXXX - New Device Approval Required ). Why didn't this happen on XX/XX/XXXX as well? Before insinuating that my computer has malware, I would like to add that prior to XX/XX/XXXX I only accessed kraken from my phone and my XXXX account 's security page does not show activity from a different IP address on XX/XX/XXXX, only my Kraken 's account show a different IP on XX/XX/XXXX. Why does XXXX insinuate the client has malware but does not consider that their website has serious security issues? Aren't financial institutions required to do due diligence regarding withdrawals in order to be compliant with money laundering laws?
03/12/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web
Beginning XX/XX/XXXX, several payments were instructed from Kraken, in the total amount of EUR XXXX ( at today 's value XXXX BTC ). to scam Bitcoin / CFD 's dealer called XXXX. When I was first contacted, I believed they are legitimate investment companies. Had I known it was not, I would not have invested my money with this Company. My account managers at each company controlled my computer from a distance using software and would push me into opening trades and adding more and more money. I found this unusual, but he convinced me this is how an account is managed personally. I was guaranteed that money will be made by my open trades, which obviously was a lie, as those trades lost. They did not invest my money but just stole it. I asked the fraudsters to withdraw all my money, They told me that I lost all my invested money in trades. Additionally, when I demanded to be credited, instead, the scam operator, blocked all my future attempts of contact and completely ceased communications. I also have a reason to believe that Kraken XXXX, although being legit and licensed company, providing services to scammers without verifying the client 's details and making sure the client aware of his actions. Please find the attached proofs of Kraken not being honest with their clients. I tried to resolve the issue with Kraken XXXX with no success and I am completely dissatisfied with Kraken services up to this point due to the following reasons : A. On the XXXX of XX/XX/XXXX, I was first lured by the fraud broker Company to transfer money from my Bank to Kraken and from Kraken directly to them. This was following the instruction of the fraudsters since they represented themselves as legitimate brokerage. B. On the XX/XX/XXXX, I became aware of the fraud I accidentally got into. I immediately filed a dispute with Kraken and asked them to perform a recall as no service or investment was provided to me by the scam merchant. C. At first, the Kraken, Client Scam assist team mentioned I need to change some settings in terms of security before they can proceed ( It seemed to me that Kraken had understood the difficult situation I accidentally got into ). On the XXXX of XX/XX/XXXX, I sent Kraken a letter that explained my case and provided documents to support my claim. They replied with their final response the very next morning. This was a rapid response which meant they did not try to assist me, or even take my complaint seriously ). D. Kraken refused to reimburse me by saying, and I quote : cryptocurrency transactions are designed to be irreversible. I tried to ask Kraken to help me locate the address of where the money went, but they were less willing to help in any case. E. Up to this point, I already acted in all ways possible. I have decided to escalate this case further, as no serious response has been received. F. I am also concerned by the lack of understanding from the Kraken scam assist staff members I was communicating with. It was well known to the community in the globe that the recipient of the funds was fraudulent, to begin with hence, Kraken offloading all responsibility. And by that proving that they are fraudulent themselves. ( for all we know they could be a money-laundering operation and or a financial terror-supporting organization ). XXXX is an illegal scam operator. What is egregious is that I have since found out that there were numerous warnings issued by scam broker investigators, as well as by few other world regulators, warning the financial community against allowing the instruction of payments to this particular merchant : XX/XX/XXXX. How can a scam be considered an investment service? Would Kraken approve payment to money laundering or to XXXX ( terror organization ), if XXXX established a website branded as an investment service? XXXX is either an illegal scam or an investment service. It can not be both.
03/19/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web
In XX/XX/2020, two payments were instructed from Kraken, in the total amount of GBP XXXX ( at today 's value XXXX BTC ) to a scam Bitcoin / CFD 's dealer called XXXX. When I was first contacted, I believed they were legitimate investment company. Had I known it was not, I would not have invested my money with this Company. My account managers at the company controlled my computer from a distance using software and would push me into opening trades and adding more and more money. I found this unusual, but he convinced me this is how an account is managed personally. I was guaranteed that money will be made by my open trades, which obviously was a lie, as those trades lost. They did not invest my money but just stole it. I asked the fraudsters to withdraw all my money, They told me that I lost all my invested money in trades. Additionally, when I demanded to be credited, instead, the scam operator blocked all my future attempts of contact and completely ceased communications. I also have a reason to believe that Kraken XXXX, although being legit and licensed company, providing services to scammers without verifying the client 's details and making sure the client aware of his actions. Please find the attached proofs of Kraken not being honest with their clients. I tried to resolve the issue with Kraken XXXX with no success and I am completely dissatisfied with Kraken services up to this point due to the following reasons : A. On the XXXX of XX/XX/2020, I was first lured by the fraud broker Company to transfer money from my Bank to Kraken and from Kraken directly to them. This was following the instruction of the fraudsters since they represented themselves as a legitimate merchant. B. On the XXXX of XX/XX/2020, I became aware of the fraud. I immediately filed a dispute with Kraken and asked them to perform a recall as no service or investment was provided to me by the scam merchant. C. At first, Kraken, the support team mentioned I need to send additional information so they can investigate the case ( It seemed to me that Kraken had understood the difficult situation I accidentally got into ). They never waited for me to send the reply because Kraken replied with their final response two days after and declined for my request for no apparent reason. It was a rapid response, which meant they did not try to assist me or even take my complaint seriously ). D. Kraken refused to reimburse me by saying, and I quote : " cryptocurrency transactions are designed to be irreversible. '' I tried to ask Kraken to help me locate the address of where the money went, but they weren't willing to help in any case. E. Up to this point, I already acted in all ways possible. I have decided to escalate this case further, as no serious response has been received. F. I am also concerned by the lack of understanding from the Kraken scam assist staff members I was communicating with. It was well known to the community in the globe that the recipient of the funds was fraudulent, to begin with hence, Kraken offloading all responsibility. And by that proving that they are fraudulent themselves. ( for all we know the company can be easily connected to money-laundering operation and or a financial terror-supporting organization ). What is egregious is that I have since found out that there were numerous warnings issued by scam broker investigators, as well as by few other world regulators, warning the financial community against allowing the instruction of payments to this particular merchant ( XXXX XXXX. How can a scam be considered an investment service? Would Kraken approve payment to money laundering or to XXXX ( terror organization ), if XXXX established a website branded as an investment service? XXXX is either an illegal scam or an investment service. It can not be both.
05/24/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Confusing or missing disclosures	XXXXX	Web
Regarding the complaint XXXX that they have closed. In response to PAYWARD LTD KRAKEN 's response cited in complaint XXXX, add the following : I hold the managers of PAYWARD LTD KRAKEN responsible for the loss of my XXXX deposited by transfer to account XXXX. It is very important to mention and clarify the total lack of security systems and government controls that PAYWARD LTD KRAKEN has to prevent criminals from using this platform as a bridge to launder money stolen from innocents, transform it and transfer it to illegal places ... The XXXX account was opened by scammers and not by me. PAYWARD LTD KRAKEN did not carry out any type of strict control to verify that the interested party in its services was me and not an imitator. I can assure you that I am not aware of the services of PAYWARD LTD KRAKEN and the only truth is that some criminals have used this platform to facilitate fraud. This fact can not be allowed by law. Without penalizing such practices, crime and fraud will never end, much less money laundering and subsequent organized crime. PAYWARD LTD KRAKEN seems like the company tailor made to facilitate fraud. It is impossible for an honest person to admit that what he has done is correct. It is unacceptable for a platform like PAYWARD LTD KRAKEN to claim that it can not track the money / currency that has been transferred and moved from its platform, justifying that it can not do so ... It is inadmissible!! If any government can accept such a fact ..., it makes me think that there is a very serious legal vacuum. The conditions that they claim to have do not correspond at all with reality in the section on security systems to avoid fraud, the clearest example is in my experience. It is true that criminals used XXXX to operate between my computer and PAYWARD LTD KRAKEN ... my question is, where are the security systems of PAYWARD LTD KRAKEN to avoid and transfer money to tax havens? They should not allow any IP to carry out operations, except the one registered by the client himself. They don't have a competent " firewall '' system, they don't do checks before allowing operations ... It's amazing! The transfers they made were without my consent, I can assure you that I do not know the world of finance and they deceived me, in addition, I have the full conviction that PAYWARD LTD KRAKEN provided them with the means to launder my money. Add that the KRAKEN OS is very complicated and you wouldn't know how to use it. The stories they give in their response are excuses to justify their incompetence and poor service. I have not read in any of their arguments what measures they use to demonstrate honesty and favor a customer who has stolen using their platform. They should be ashamed of how ridiculous this platform is and completely question their activities. The opinions that are in the networks are not favorable at all, they all go in the same direction. XXXX : XXXX I insist that the account number XXXX was not opened by me, the scammers did and never PAYWARD LTD KRAKEN asked me for legal identifications directly. It should be noted that they made me identify myself in an insulting way once the damage was done and when I realized the deception that had been done to me. When requesting information and explanations since my account was blocked without prior notice, it was the only time I was asked for identification. Arrogance and irresponsibility, added to its null transparency about the origin and destination of the currency that circulates on its platform, must be sanctioned and investigated.
02/23/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	XXXXX	Web
XX/XX/2017 - XXXX +UTC XXXX XXXX XXXX XXXX ( cryptocurrency ) Service ticket number : # XXXX On the XXXX of XXXX, i wanted to send my Blockchain Index Tokens ( XXXX ) to a digital wallet on XXXX, a known Cryptocurrency exchange. Unfortunately, due to my own mistake, i accidentally sent this XXXX tokens to a wrong wallet owned by XXXX, which did not support XXXX. Because the XXXX was not supported by the wallet this resulted in me losing all the coins i had sent, even though they are in XXXX 's possession. First thing i did was trying to get in touch them, i sent an e-mail on the XX/XX/XXXX in order to retrieve my coins. This was the responding email i received : " Hello xxxx, It looks like you didn't send any XXXX to this address, it looks like you sent some XXXX to this address. Hi, We are very sorry to hear that you sent these assets to the wrong address. At XXXX, we do what we can to prevent these mistakes from happening. That's why we make sure that our deposit page contains a warning and acknowledgement that XXXX is not responsible for these mistakes. Unfortunately, we won't be able to help you recover the tokens. Instead of assisting clients with a recovery, which is a burdensome if not impossible process for our developers, we have decided to focus on improving our products and making such mistakes less likely. Many crypto users think of sending crypto tokens to an exchange along the lines of sending fiat to a bank. Somehow, the bank is going to track the funds and allocate the funds to the right account, even if mistakes are made. Unfortunately sending crypto to an address is very different from sending cash to a bank account. Mistakes, if they are recoverable, require developers to step in and are very resource-intensive. Unfortunately, due to these restrictions, we will not be able to provide you with any further assistance in this case. Thanks for understanding! Kind Regards, XXXX XXXX Client Engagement When i read this e-mail, i understood why it cost them time to retrieve the assets, yet i was convinced that there should be a way to retrieve it. What i did was i offered them to pay the billing for the developers to retrieve my coins, but they never responded to this. I went ahead and did some research into other people which had made similar mistakes and found this link : https : XXXX Someone else made a similar mistake, and a XXXX developer responded to it that he would make sure his coins would be retrieved. This topic was about 20 bucks worth of coins, so this lead me to think that this should be possible for me aswell. I went ahead and sent another e-mail with this argumentation to see if they could do something for me. I sent this on the XX/XX/XXXX and send reminders at : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. Until now, i have never received anything back from them. I am convinced that if they put in the work to retrieve 20 bucks worth of coins, they should be able to retrieve my coins as well, which is a significantly higher amount. The site i'm talking about is : https : //www.kraken.com I really hope the CPFB could do something for me, as losing this coins really set me back in my financial state. I'm looking forward to hearing from you.
03/09/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	XXXXX	Web
XX/XX/XXXX - XXXX +XXXX XXXX XXXX XXXX XXXX ( cryptocurrency ) Service ticket number : # XXXX On the XX/XX/XXXX i wanted to send my XXXX XXXX XXXX ( XXXX ) to a digital wallet on XXXX, a known Cryptocurrency exchange. Unfortunately, due to my own mistake, i accidentally sent this XXXX tokens to a wrong wallet owned by XXXX, which did not support XXXX. Because the XXXX was not supported by the wallet this resulted in me losing all the coins i had sent, even though they are in XXXX 's possession. First thing i did was trying to get in touch them, i sent an e-mail on the XX/XX/XXXX in order to retrieve my coins. This was the responding email i received : " Hello xxxx, It looks like you didn't send any XXXX to this address, it looks like you sent some XXXX to this address. Hi, We are very sorry to hear that you sent these assets to the wrong address. At XXXX, we do what we can to prevent these mistakes from happening. That's why we make sure that our deposit page contains a warning and acknowledgement that XXXX is not responsible for these mistakes. Unfortunately, we won't be able to help you recover the tokens. Instead of assisting clients with a recovery, which is a burdensome if not impossible process for our developers, we have decided to focus on improving our products and making such mistakes less likely. Many crypto users think of sending crypto tokens to an exchange along the lines of sending fiat to a bank. Somehow, the bank is going to track the funds and allocate the funds to the right account, even if mistakes are made. Unfortunately sending crypto to an address is very different from sending cash to a bank account. Mistakes, if they are recoverable, require developers to step in and are very resource-intensive. Unfortunately, due to these restrictions, we will not be able to provide you with any further assistance in this case. Thanks for understanding! Kind Regards, XXXX XXXX Client Engagement When i read this e-mail, i understood why it cost them time to retrieve the assets, yet i was convinced that there should be a way to retrieve it. What i did was i offered them to pay the billing for the developers to retrieve my coins, but they never responded to this. I went ahead and did some research into other people which had made similar mistakes and found this link : XXXX XXXX XXXX Someone else made a similar mistake, and a XXXX developer responded to it that he would make sure his coins would be retrieved. This topic was about XXXX bucks worth of coins, so this lead me to think that this should be possible for me aswell. I went ahead and sent another e-mail with this argumentation to see if they could do something for me. I sent this on the XX/XX/XXXX, and send reminders at : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX Until now, i have never received anything back from them. I am convinced that if they put in the work to retrieve XXXX bucks worth of coins, they should be able to retrieve my coins as well, which is a significantly higher amount. The site i'm talking about is : XXXX XXXX XXXX I really hope the CPFB could do something for me, as losing this coins really set me back in my financial state. I'm looking forward to hearing from you.
12/23/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	FL 33647	Web
I wanted to write about Kraken 's business practices that need to be looked at by anyone that issues a license for Kraken to operate its business. This is the first time that this has ever happened to me, in an type of business interaction. Kraken was recommended as a trusted place to purchase crypto, but I have come to find out this is not the case. The first thing that I did was follow the procedures for setting up an account. This included the procedures for being verified. Everything indicated I was properly verified, and I followed Kraken 's procedures to fund the account. After a few days it showed the money was in the account, but on hold. It was only after I initiated a chat inquiry, was it determined the account needed a manual review for some reason. Even though I was already verified, according to Kraken 's system. Eventually I got a reply that I needed to send in a selfie with Another picture of my ID along with a very detailed note that had all kinds of verification information, including the date and my signature. I submitted the selfie and they told me the positioning of how I was holding the note was wrong. I submitted a new pic, and Kraken told me the clarity was not good. Let 's take note that this is the Third time I have submitted my ID. According to Kraken 's system, it was accepted after the First time. Now I am submitting the picture with my ID for the Fourth time, and now with an updated detailed note again. I even took their suggestion and enlisted someone's help to take the picture so it could have the best positioning and clarity. The next time I hear from Kraken, they told me they are shutting down my account, refunding my money, and I should delete the email they sent for security purposes. Oh yes, and Kraken told me they could not tell me why the account was shutdown and don't ever try to start an account with them ever again. This is pretty alarming. What could I have possibly done wrong between the time Kraken verified me and the time I transferred money into the account? There is no true recourse for this, and when I called the customer service line, they could not or would not give me any clarity on this. This is not how a credible business treats its customers. Much less a business that is responsible for the assets of so many people. Kraken should not be trusted to do this, if this is how they arbitrarily treat customers who went above and beyond to follow their process to become verified. It's also worthy to note, only after I initiated contact with customer service was this additional review process started. According to their system I was a verified customer, which proved to be false. Kraken should not be allowed to continue to do this. Consumers have rights too. A business transaction is not a one way street, unless you are dealing with Kraken. As troubling as this has been for me, this is got an uncommon occurrence. If you search online, these random and abrupt account closures are being done by Kraken with too much regularity and with no accountability on their part.
06/24/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	MA 01002	Web
Kraken Support Ticket : ( # XXXX ) # Complaint # I am a customer of Kraken ( www.kraken.com ), a digital asset exchange. ( Note : Kraken ( www.kraken.com ) is a XXXX registered corporation under the name Payward Ventures , Inc., XXXX XXXX XXXX # XXXX, XXXX XXXX, CA XXXX ) On XXXX XX/XX/2021, I withdrew XXXX Bitcoin ( XXXX Withdrawal Ref-ID : XXXX- XXXX ), equivalent to approximately {$4100.00} at the time, directly from my Kraken account to a destination Bitcoin address provided by XXXX , a different digital asset exchange. Unfortunately, the transfer to XXXX failed and I was informed by XXXX Support that my Bitcoin was automatically refunded to Kraken. When, after a few days, I did not see the refunded Bitcoin appear in my Kraken account, I contacted Kraken Support on XXXX XX/XX/2021. Kraken Support created a ticket ( # XXXX ) and forwarded the matter to a specialist Support team that handles refund issues. Over the course of several months, I have exchanged numerous emails with the Kraken Support specialist team trying to resolve case ( # XXXX ) and get my refunded Bitcoin returned to my account. In addition, I have provided all the information that Kraken has requested of me so that this matter could be resolved in a timely manner, including verification from XXXX of the refund as well as the Bitcoin transaction id of the refund, both of which XXXX kindly provided. Most recently, I was told that this matter would be escalated a second time to a Support manager who would contact me shortly, however the Support manager never contacted me. It is now nearly 3 months and I have heard mostly excuses about the complexity of Krakens internal wallet processes, and received only vague and indefinite information about when and if this matter will ever be resolved, and no assurance that my Bitcoin assets will be returned to my account. Over the course of my email exchange with Kraken, I have been told the following at various times : I can confirm it's currently with a batch of other clients returned deposits. We locate & credit these funds in batches. Our developers are working on recovering the funds, but this will take some time. But even if we decided to recover the funds, we can not make an estimate about when your funds might be recovered. This matter is simple and straightforward. Due to a transaction error, funds that I withdrew from Kraken to XXXX were automatically refunded back to me. At Krakens request, I provided verification from XXXX that a refund to me had occurred as well as the Bitcoin transaction id of the refund. Kraken acknowledges that the refunded Bitcoin was returned to a Kraken wallet and hence Kraken is in possession of my refunded Bitcoin. I respectfully ask this Agency to help me obtain the following from Kraken : 1. A written commitment from Kraken that Kraken will return my refunded Bitcoin to my account 2. A clear timeline and date as to when my refunded Bitcoin will be returned to my account
01/23/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	XXXXX	Web	Older American
I tried to log into my crypto account with Kraken on XXXX XXXX XXXXXXXX and i couldnt log in, i received a message saying " credentials dont match our records ''. I didn't understand this as i knew i entered the correct user id and password, but i tried to reset both just to be sure, however i did not get a reset email back so i could not proceed. I called the Kraken help line and they said that they would manually send me an email reset, but still i didn't receive anything. They told me that they would escalate the problem. I looked on the Internet to see if i could find out why i wasnt receiving the email and i found information saying check on my email account to see if there are any filters. So i went into my email and a thief had put a filter on there saying " any messages received containing the word " kraken '' delete immediately. There was also a separate note saying forward any emails received to XXXX XXXX The thief then asked kraken for my user id which they happily gave without making sufficient security checks, then with my id they asked for a password reset, which again kraken allowed without making security checks. It did not seem suspicious to kraken that my registered account is in XXXX and the request for my id and password reset was made from XXXX! ( Kraken sent me an email telling me the ip address that had been used to ask for my personal information and from where the funds were withdrawn, the police traced this to XXXX ). In addition to this i used to use a fingerprint biometric check to get into my account, which had disappeared. As the thief had reset my password this is why i could not get into my account. I had to go through more thorough security checks with kraken before they restored access to my account and once in there i could see that someone had converted my XXXX XXXX crypto into XXXX and then withdrawn it on XXXX XXXXXXXX XXXX. All of this was told to Kraken, but their help desk said they can't do anything as they have limited access, but they would escalate to their specialist team that would look into the situation. I was issued with a ticket number XXXX which they have marked as " sorted ''. They said if you want to progress this then go to law enforcement, which i did. I reported the above to action fraud and an officer XXXX XXXX XXXX called me to tell me that he would look into the case. XXXX XXXX gave me a crime number XXXX and told me that after some investigation that the theft took place from XXXX. My complaint is based upon Kraken taking my money onto their exchange ( it has only been there for about 3 weeks ) and giving my id to a thief and allowing that thief to do a password reset and ultimately gain access to my account and withdraw my funds without taking essential security steps and verification, even though suspicion should have been high due to the different address locations. Their attitude throughout has been " not interested ''.
03/02/2018	No	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CA 92620	Web	Servicemember
Hello, My name is XXXX XXXX XXXX, XXXX XXXX, XXXX, California XXXX. I am a client ( Client Account : XXXX XXXX ) of the crypto currency exchange, Payward INC. ( XXXX XXXX ), XXXX XXXX XXXX, XXXX, California XXXX ; that does business in California as crytpcurrency exchange ; Kraken, XXXX XXXX XXXX, XXXX. XXXX, XXXX XXXX, California XXXX. On XX/XX/XXXX, I am the owner of XXXX EOS tokens ( worth on that date, {$8500.00} ), an Ethereum ( ETH ) based XXXX token. XXXX tokens are only abled to be sent to and from using the ETH block chain. Kraken utilizes unique crypto currency wallets addresses to track the deposits and withdrawals for the ETH and EOS tokens. On XX/XX/XXXX, EOS social media reported that the holders of EOS tokens would receive free airdropped tokens for each EOS token they own, and that the free airdrops would occur on or about XX/XX/XXXX. The EOS related information explained that in order to receive the free airdrop tokens your EOS must be held in a ETH wallet address before the XX/XX/XXXX deadline. On XX/XX/XXXX, I sent XXXX EOS to my Kraken ETH wallet address in order to obtain the free airdrop tokens. After my XXXX EOS was sent from XXXX ETH wallet address ( XXXX ) to my Kraken ETH wallet address, ( XXXX ), Kraken did not did not credit either my Kraken ETH or EOS wallet addresses with the XXXX EOS tokens ( my digital currentcy property ) that I had sent on XX/XX/XXXX. On XX/XX/XXXX, after waiting for Kraken to credit my EOS or ETH wallets with my missing XXXX EOS tokens, I submitted a Kraken support ticket, ticket number XXXX, requesting a credit for my missing XXXX EOS tokens. After submitting my support request I did not hear anything back from Kraken. I also found out afterwards that Kraken does not support the free EOS airdrop tokens because the exchange does to provide the private keys for their exchange wallets, and therefore I was not able to obtain any of the free EOS airdrop tokens. I have emailed Kraken multiple times over the last two months, and to date, I have not received any resolution about fixing this matter, or a provided with a status of when they will either credit my Kraken ETH/EOS wallets that they are going to provide me with compensation for my missing XXXX EOS tokens or about giving me compensation about the {$8500.00}, the value of my tokens at the time, that they are withholding in the EOS Contract deposited to my Kraken ETH wallet, XXXX. I have the EOS token Tracker that shows that on XX/XX/XXXX, XXXX EOS tokens where sent from this ETH wallet address, XXXX, and sent to my Kraken ETH address, XXXX. I also have the ETH event txt logs that show when the transaction was conducted, ETH block number XXXX, and the EOS token holder from contract number, XXXX, that shows XXXX EOS tokens was sent to my Kraken wallet address : XXXX.
06/21/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web
My name is XXXX XXXX, I am a citizen of XXXX. In XX/XX/2023, I used my debit card in order to buy an expensive XXXX XXXX on an online web shop that has been very professionally done. I got a confirmation of buying an XXXX XXXX for XXXX EUR ( see invoice invoice_krak.pdfin attachment ). In reality the web site happened to be a fake and disappeared after several weeks and some criminals used the information that I provided on this fake web site about my credit card and my driving license in order to buy Bitcoins on a US bitcoin market Kracken.com. My bank made a Cashback request to Kraken.com, and they got a printout of bitcoin purchase ( see bitcoin_purchase_by_criminals.pdf in attachment )., but Kraken refused to pay money back saying that I authorised buying of Bitcoins and got the product. I want to state clearly here that : I NEVER authorised any Bitcoins purchase and never provided Kraken with my driving licence information. Criminals did it instead of me.I NEVER got these Bitcoins. I contacted Kraken.com and asked to help me to solve this case, however got an answer from their legal that they are not giving information to private persons about OTHER peoples accounts, they can only talk to police. ( see " mail from Kraken support.pdf '' ) I do not agree with Kraken due to several reasons : 1. The account is MY ( not OTHERS ), it has been created using MY driving licence data and MY credit card data. 2. The Kraken.com has severe problems in the way they sell their Bitcoins. Knowing the nature of the cryptocurrency : a ) they did not check that my driving licence was real. XXXX can be used in order to change picture or any data in it. b ) they did not check that the Driving licence/Credit card data has not been stolen or blocked ; c ) they did not check that I am still alive ; d ) they did not check that I personally confirm this transaction and not forced to buy Bitcoins by criminals in ANY way e ) they allow third party members ( criminals ) to open accounts using not their own ID/credit card data. f ) they send information about Bitcoin ( money ) value and key to Bitcoin to any email address provided by criminals without checking that email address belongs to the owner of ID card/credit card 3 ) By doing items under 2 ) Kraken indirectly support criminals, who knowing their weak points create fake web shops and steal peoples money together with Credit card and ID cards data. I contacted XXXX police and they opened the case, but they can not help me because XXXX police does not have International authority to deal with a company registered in US. Please help me to get my money back. XXXX EUR is a big amount for me. I don't know whom else should I ask... Thanks in advance. XXXX XXXX
06/16/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	XXXXX	Web
I started with XXXX XXXX in XXXX. Paid them XXXX Euro by credit card to start an account. Their broker XXXX was the contact, XXXX by signal message. He phoned at random times so I told him to cancel the deal and return the money. XXXX XXXX did all the trading, never asked me what/ how much or anything. Then the manager XXXX got on the phone and became my senior broker. All further payments were by bitcoin using XXXX. XXXX would go on XXXX and perform all the XXXX transactions on my laptop. XXXX wanted XXXX, which I paid. The trades on XXXX looked good so I then paid another XXXX by XXXX. The trades got past {$350000.00} so XXXX asked for some insurance to protect the fund, I paid the insurance, circa 40,000. The trades got better and reached about {$600000.00}, since the insurance was only valid up to {$350000.00}, I needed to top up the insurance to $ XXXX, so paid another circa {$35000.00}. Some trades went negative when XXXX XXXX did transactions which I told them were stupid with Gold. To trade higher than the world record was madness. I then wanted cashed out. The trades were about {$630000.00}. I then had to pay a negative trading amount of circa {$40000.00}. A franchise fee of 4 %, about {$30000.00}. We set about doing the withdrawal when apparently I made a mistake and the funds were sent to the wrong wallet, which was a cold wallet! XXXX XXXX, the accounts manager was now involved and needed to get some XXXX programmers involved XXXX XXXX XXXX. I need to create a XXXX bitcoin wallet, circa {$80000.00} to enable XXXX to restore the funds. This took about a week with lots of stress. When it was restored, I needed to go down the traditional banking route to get the funds back to my account since the XXXX approach had been burnt. XXXX XXXX, fees 3.4 % plus currency fees, so I paid about {$50000.00}. Also had to pay taxes for the profitable gain of {$400000.00}. I paid about $ 80K in taxes since the bank route required XXXX taxes to be paid as well as the cryptocurrency tax route. XXXX XXXX sent the money to XXXX XXXX in XXXX, so had to pay another {$35000.00} to XXXX XXXX. This was now a very risky route given XXXX were cautious over money laundering and the funds might get lost or at least queried. XXXX then decided to go back to the cryptocurrency route which required another XXXX bitcoins to be paid. Circa {$40000.00} was paid, this then needed another XXXX bitcoins to make a link. At this stage I told them they needed to help. They offered to pay 50 % for my 50 % so about XXXX each.
12/08/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other service problem	KS 66216	Web
On XX/XX/2022, I transferred {$25000.00} to my Kraken Account via USD Wire through my financial institution, XXXX XXXX Bank. The wire instructions, provided when I entered the dollar amount I wanted to transfer to my Kraken account, was the wire needed to be initiated to XXXX Bank, to Payward Ventures , Inc. Also, the information stated that I needed to include a 'reference required ' which stated the code identified my deposit within my Kraken account. I signed off on the wire instructions that I provided to my bank and it included the code associated with my Kraken account. This information was included in the Beneficiary Reference ( XXXX characters ), with the spill over to the Originator to Beneficiary field ( XXXX characters ). When the wire did not post, I contacted Kraken and the email correspondence provided stated the " Public Account ID '' ( first time this terminology was used ), needed to be included in the Originator To Beneficiary field. This was the first time this information was stated. I initiated a wire on XX/XX/2022 for {$5400.00} to Kraken, I made use of the Beneficiary Reference ( XXXX characters ) with spillover to the Originator to Beneficiary field ( XXXX characters ) and the wire posted with no issues. I feel Kraken has unfair, deceptive practices for processing wires based on the instructions provided for initiating USD wires to consumer accounts on Kraken. Kraken has stated that this could take up-to XXXX days to resolve. I have tried to work with Kraken, their receiving bank MVB, and no one has been able to resolve the issue. I have asked to speak with management, the only solution they have provided is that they can send an email to their internal business units. This issue, if not resolved by Saturday, XX/XX/XXXX, will cause our business to miss out on a {$500000.00} business opportunity. I have been waiting over XXXX, on XX/XX/2022, for Kraken to XXXX. No resolution. I've asked for the money to be posted to my account ASAP or to be returned. Neither has happened and I've been told, this can take several days to resolve. I'm in the banking industry. It does not take several days to resolve an unpostable USD wire. If a wire is not able to be posted, it should be returned to the originating bank immediately. Kraken practices need to be investigated and fined for the deceptive practices on Consumers. I have a confirmed with XXXX Bank that my wire transfer has been posted into Payward Ventures, Inc. account. The XXXX confirmation number is XXXX.
07/22/2021	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	XXXXX	Web	Older American
Commencing on or about XX/XX/2020, I fell victim to a multilayered recovery scam operation or- XXXX XX/XX/XXXXby a sophisticated con-artist named XXXX XXXX XXXX XXXX the Scammer ), masquerading as an XXXX ( XX/XX/XXXXCoXXXX XXXX XXXX agent, who could help me to recover losses I had from fraudulent companies, with the sole purpose of robbing and defrauding innocent people. Money was transferred from my account via bank wire in the total amount of XXXX EUR utilizing their services. A self-called Mr XXXX XXXX XXXX person just called me in early XXXX offering to help me recover the money transferred to XXXX. He introduced himself as a friend of another person who contacted me before offering trading services and said that was a partner of XXXX - XXXX XXXX XXXX, a regulator in the XXXX and/or XXXX - XXXX XXXX XXXX, also a regulator at the XX/XX/XXXX XXXX. He said that was very experienced in recovering money deposited in non-regulated financial companies. After pushing me several times me to deposit money, I transferred XXXX EUR. He instructed me directly to open an account with their organization. We kept normal exchange of views until he called asking me to answer to a person called Mr. XXXX XXXX. And that indeed happened. To my surprise some week later I was again contacted by another person called XXXX XXXX talking, as he said, on behalf of Mr XXXX and asking additional XXXX EUR. The explanation was the same : he had the money ( XXXX EUR ) with him and to transfer it to my account he needed first to charge his fees XXXX XXXX EUR XXXX. As I called Mr XXXX, he said simply to comply with the demand. I did not and instead, start to doubt the seriousness of the proposals. Therefore, I sent a message to Mr XXXX asking him to honour his words, which had been complied with by me and did not have provisions for further transfers. I also contacted XX/XX/XXXX( XXXX regulator ) by phone and email asking whether they knew Mr XXXX XXXX. Actually, they said there is someone with that name but it is not allowed to do the recovering job. XXXX quite probably the name was hijacked ). You can search his name on the site of XXXX and or XXXX XXXX both XXXX XXXX. They also told me to file a complaint at the police and at the site Action Fraud. I realized that it was all a scam. I deposited various amounts of money to Mr XXXX and his co-conspirators. I am a senior citizen and I am seriously worried when I found this was a scam and I have lost my hard-earned monies to this scammer,
04/01/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	ID 83702	Web
My name is XXXX XXXX XXXX. I live at XXXX XXXX XXXX XXXX, XXXX # XXXX, XXXX XXXX Idaho XXXX. In XXXX of XXXX, I met a person on XXXX dating, named " XXXX ''. She asked if we could use an app called XXXX and we started Communicating there. She was talking normally for a few daysand then started talking about crypto investing. I wanted to delete her after that but I ignored the red flag and played along. She was working on me and trying to get me into crypto trading in higher amounts for greater returns. I was still very skeptical but knew the platforms were safe and secure as long as I didn't give her my account log in information nor my send or receive codes, which I never did. She eventually talked me into wiring an initial transfer of money to XXXX, which is a secure crypto currency exchange. I knew this and was not worried about transferring my money there. The initial wire transfer was ( XXXX $ ) on XXXX of XXXX, XXXX. She increased the money that I put in there by {$700.00} in only 30 minutes or so of trading and allayed my concerns of being scammed as I had control of this money when it was in my coinbase account and my coinbase wallet. At the end of the trading day, she guided me through depositing the money into a XXXX IRA account she led me through the creation of. ( It wasn't known at this time but that IRA platform was fraudulent. ) There were two deposits I made by wire into my coinbase account and those dates were First date of Transaction XX/XX/2022 and Last date of Transaction XX/XX/2022. The total amount of money deposited was $ XXXXShe then started asking for more and more money to invest in Crypto, and she had already proven herself on smaller amounts ( or so I thought ). I also believed the IRA account was legitimate still so I transferred a total of {$27000.00}. In order to trade it she convinced me that I should end and initiate trading from my fraudulent XXXX IRA account. After my final deposit I realized that I had been scammed as I tried to reach customer service from the XXXX IRA website and never received a reply. The evidence attached is from my detectives who have traced the funds and helped me file claims to recover the funds from the 4 different exchanges that ended up receiving the transfers from her account ( see attached Investigation Graph Image ). I will also provide this information on a thumbdrive, per our conversation, and drop it off with the local FBI office for your use in this case when you request it. Thank you, XXXX XXXX
03/10/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	XXXXX	Web
Hello, I am contacting CFPB to report a problem I have with XXXX XXXX Some scammers from a supposed company called XXXX XXXX XXXX XXXX, opened an account in XXXX and used it as a bridge to divert the money that I transferred from my XXXX account to the XXXX account and from there, to other accounts of the scammers. XXXX is not responsible for anything! They say that they do not have to give any kind of explanation about the destination of the money transferred. The only lesson I get from this attitude and operation is that XXXX is the perfect platform to launder money and subsequently promote organized crime. When I found out about the scam I was subjected to, I made the request to withdraw the transferred money and identify the recipients ..., they have rejected such requests. It is not necessary to travel to any country where it is allowed to have money without control, comfortably from home with an account in XXXX you can make transfers to accounts in tax havens with the excuse of investing in XXXX. XXXX XXXX, XXXX is not only a Cryptomenda-type currency platform, but also performs the functions of a bank that acts as an intermediary between them. I am extremely disappointed and confused with the irresponsible behavior of this platform. Any WORLD bank must have a control of the income and transfers it makes to know the origin and destination of the money, XXXX seems to be outside the law. Facilitating money laundering for thieves seems incredible to me. The response I received from the XXXX department was as follows : We can not : Names of the recipients of any transfer, this is not how cryptocurrency works. Reverse transactions that have taken place, this is not how cryptocurrency works. Refund any trade and transactions that have taken place, this is not how cryptocurrency works. With a normal bank account, the situation would be different, however, cryptocurrency transactions do not contain the name of the recipient, they are not reversible or refundable. This is how cryptocurrency is built and it is not something that is under our control. My account number at XXXX XXXX, XXXX is number XXXX. The open case reference is # XXXX - # XXXX. I did a little research to get all my money back. I can send you all the receipts of the transfers made to XXXX from the XXXX Bank and verify everything that I report.
06/09/2021	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Problem with customer service	XXXXX	Web
Hi there, I am from XXXX and I was using the exchange platform called Kraken ( www.Kraken.com ) So I was using it with all due verifications, then on Monday, XX/XX/XXXX my funds were " frozen '' they were kept on hold, and when I asked the reason why they are on hold, on Tuesday, XX/XX/XXXX I was told to provide a picture with a handwritten note - " Only for trading digital currency on www.kraken.com - my e-mail address is ** '' and include : the current date your signature # * " ; So I sent them the picture and form they asked to fill, the form was with the following questions : 1 ) Acknowledge the statements, indicating Yes or No beside each. You are opening and operating your Kraken account without the assistance of a third party individual. You have not shared access to your Kraken account ( either using remote access software and/or providing your accounts login credentials ) with a third party individual/company. You have not been contacted by a third party individual/company and instructed to set up a Kraken account for the purpose of withdrawing crypto to a third party platform. You understand that cryptocurrency withdraws are irreversible ( meaning you can not reverse the withdraw or recall the funds once you have executed the withdraw ). You are complying with Section 13 of our Terms of Service*. So then I was asked if I have only one account since they saw that someone tried to open another account from my device, my answer was - " I have only one account and no one uses my devices except me, what should I do?? i am going to change my password from my devices, should I change my account password? Tell me please what to do? '' Then no answer for the whole day. On the next day Wednesday XX/XX/XXXX i received the message from them stating that they have closed my account without any explanation ( please see the attached email screenshot ) So for no reason, they closed my account without explaining anything even though I went through all verifications and even through additional verification with a picture of me. I lost money due to that and lost time I want them to restore my account fully, if this is because I am from XXXX then they should remove XXXX from the list of supporting countries. Please help me with this issue, it's unfair and unjust to close the account for no reason. Best Regards,
06/11/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CO 808XX	Web
Hello, I'm contacting this federal agency because what I believe to be mismanagement and lackthereof control of private keys regarding digital asset securities known as 'cryptocurrency transfer accounts '. There was a mismanagement of my personal property of XXXX Hex ( non-security similar to bitcoin ) ; a Erc-20 token on the Ethereum network. Kraken blatantly withheld my funds amounting to roughly XXXX USD at the time of XX/XX/2021. The Hex they have withheld from me is now worth {$8100.00} USD and growing. Kraken is a cryptocurrency exchange ( Owned by Payward Ventures Inc. ). The SEC and FinCEN have stated that digital asset security exchanges that handle virtual currency like bitcoin must be able to prove and provide full control and responsible management of private keys and wallets while transferring and handling of private funds. I sent a ERC-20 token to my Kraken ethereum wallet address that they provided me on my kraken account on 'XXXX ' around XXXX, XX/XX/2021. I have a confirmation transaction address on Ethereum to confirm that the funds were deposited in the eth address kraken assigned me at that time. I was unable to access the funds after being locked out of my kraken account. Soon after, I opened up a support ticket asking Kraken support for a reversal or migration of my XXXX ERC-20 token funds and to unlock my account. I wanted my XXXX erc-20 tokens to be transferred to my personal eth address instead of the kraken address they provided me. Kraken support told me to fill out a service ticket to send to the Kraken support team for further review around XXXX ( MT ), XX/XX/2021. XXXX from Kraken support followed up on a confirmation of receipt of ticket at XXXX, XX/XX/2021. He said their team was reviewing my case and will get back to me. On XX/XX/XXXX, around XXXX ( MT ) XXXX ( Kraken support ) stated Kraken could not use the private keys to the Ethereum address to send my funds back to me and closed my ticket # XXXX. I went to their kraken XXXX support page to see if anyone had the same issue, and many users are having the same problem. Some have been waiting months or even years to get a response back from Kraken. I'm in communication with 12 other individuals on a private forum that have had the same situation and their erc-20 tokens withheld from them with the same robotic response.
02/13/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CA 92103	Web	Older American
I was scammed by an investment scam company called XXXX. I invested a total of XXXX as XXXX onto the trading platform XXXX over a period of time beginning in mid-XXXX XXXX With the advice of my " mentor '' XXXX, I made trades about every 2 weeks. Either short or long trades. Depending on the info provided by XXXX XXXX uncle, who supervises a technical analysis firm in XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX He mentored his niece, she mentored me. I had built up assets totaling XXXX XXXX XXXX. The trading cycle had ended. I was withdrawing the full amount to transfer to my Kraken wallet. The transfer was not successful. I didn't know why. XXXX said to write to customer service. I did, and they replied that my account was " abnormal '', and that I would need to pay an additional 20 % fee to unfreeze the funds. Both the principal and the fee would be released upon receipt of the additional 20 %. I said : " XXXX, what is this? She said : " Oh, yes, I had to pay 20 % fee to withdraw a similar large amount the first time from XXXX. So did my uncle. '' I said : " Why didn't you forewarn me? '' I do not have XXXX in disposable income to pay the fee. XXXX did not have liquid funds to help me out. Her funds were still tied up in some trading account. I absolutely will not take from my remaining retirement funds to pay this. I need what's left. I am okay, but no further reduction is possible. XXXX suggests I write customer service back, asking for a deadline extension ( beyond XX/XX/XXXX, which is seven days from the freeze ), pay some now, and pay the remainder before the deadline extension. I explained to her this will not happen. I don't have the funds. This is where I'm at. I have written off the XXXX in my mind. There is no crypto court or law to complain to. I can only write back to customer Service, but I don't even know what I would say at this point. I contacted the institutions involved in my case. Namely my bank, the beneficiaries of my money, the police... I am now seeking help from you. I primarily hold responsibility against my bank and the beneficiaries, namely Payward Ventures INC doing business as Kraken, which is why I'm addressing you. Please assist me with recovering some of my money.
03/19/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Managing, opening, or closing your mobile wallet account	FL 33062	Web	Older American
1. opened an account with Kraken XXXX XX/XX/22 XXXX submitted my credentials like photo ID etc and linked my XXXX XXXX account ( I have a screenshot ) 3. Same day I purchased crypto currency at the amount of XXXX XXXX XXXX $ and used my linked bank account. Kraken charged XXXX $ transaction fee and credited my account with the crypto. 4. XX/XX/22 I wanted to add additional XXXX XXXX $ but due to the max amount of XXXX XXXX $ it was only possible by wire. 5. I wired XXXX XXXX $ from my XXXX XXXX account which was not credited for a couple of business days. 6. customer service told me that it will take additional time to process ( I have transcript ) 7. After 8 business days ( from the wire ) I receive an email from Kraken stating that they want me for undisclosed matters close my account. In order to return my wire I should provide bank statement. 8. I refused to disclose my personal bank transactions via a statement and after 3 email exchanges they returned the wire which was not the full amount but close 9. Kraken asked me to sell my crypto in the account to return my balance, I refused because I have paid XXXX $ commission but I offered to transfer my crypto into my ledger wallet and them I am happy to close the account. 10. Kraken refused and insisted to sell my crypto on their exchange in order to close my account and return my money Here is my complaint : It is understood that these exchanges need to be careful to be in compliance with rules and regulations. If they consider that my account is suspicious why did they accept the opening, transactions and collecting the fees from the transactions? Having said that it is also understood that I need to comply with the closing but Kraken returns my money only if I sell my crypto assets. I made 2 attempts ( I have screenshots ) to transfer the crypto into my ledger wallet and was ready tp close my account. The fraud consists in my honest opinion that Kraken collected XXXX $ commission form the purchase plus an additional XXXX $ for the transfer, they will collect another commission from the sale and only then return the money. If this is unethical or fraud is up to you to decide. Not mentioning the short changed return of the wire.
07/25/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web
I had made a recall request to the Kraken in order to recall transfers that I inadvertently made to a fraudulent merchant. The details of the transfers are as follows : Digital Exchange Amount Digital Currency Transfer Date Kraken XXXX Lumen XLM XX/XX/2019 at XXXX XXXX Kraken XXXX Bitcoin XBT XX/XX/2019 at XXXX XXXX I was apparently a victim of an Internet-fraud committed by a person hidden behind the web-platform for trading financial regulated tools XXXX or similar. On first place, I was misled by the merchant that 1 ) they are entitled to trade regulated financial tools ; 2 ) they are keeping my money in segregated financial accounts ; 3 ) Im participating in real-time trading ; 4 ) the addresses and contact details on the web-page are really related to an existing broker. Most, if not all, of these facts and circumstances are falling within the scope of the regular XXXX/XXXX-check-ups that diligent banks should do according to the applicable law. I was instructed by the Merchant to wire funds to Kraken and after that to the merchant. In such cases all financial institutions should not have allowed transactions to happen, if they are possibly related to fraud and/or money laundering. On second place, I have tried to resolve the issue by contacting Kraken and demanding reversal of all transactions made to the beneficiary, merchant and any third parties hidden behind XXXX platform. Unfortunately, the Kraken responded they were unable to assist further due to different regulatory obstacles. I informed the Kraken about the fraud and the money laundering that happened to me. But they didn't help me at all. I believe that the Kraken is associated with this fraud and money laundering.Therefore, I kindly ask you after consideration of all facts on the case briefly summarized above to : 1 ) Check the observance of the XXXXand XXXXobligationsof Kraken in the case of the disputed transactions in light of the restriction to process payments possibly related to fraud ; and 2 ) To instruct Kraken to reverse all disputed transactions with regard to the payments specified in the letter provided to the bank on my behalf.
08/30/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	XXXXX	Web
Dear Madam/Sir, I'm contacting this federal agency because of what I believe to be mismanagement and lack thereof control of private keys regarding digital asset securities known as cryptocurrency wallets. There was a mismanagement of my personal property of XXXX ( a stable coin cryptocurrency that can redeem at XXXX with USD ). Kraken blatantly withheld my funds amounting to roughly {$52000.00} on their cryptocurrency exchange ( Owned by Payward Ventures Inc. ). The SEC has stated that digital asset securities like bitcoin must be able to prove and provide full control and responsible management of private keys and wallets in the handling of private funds. I sent a BEP-20 token to my ERC-20 wallet address that they provided me on my Kraken account on 'www.kraken.com ' around XXXX XXXX, XX/XX/2021 from XXXX , another cryptocurrency platform. I have a confirmation transaction address on XXXX XXXX XXXX to confirm that the funds were deposited in the BEP-20 address Kraken assigned me at that time. The funds never showed up in my Kraken account and I opened a support ticket with Kraken asking for the reversal or recovery of my funds. They told me it's impossible to recover essentially due to their poor choice of smart contract ERC-20 addresses that don't have private keys. I went to their Kraken XXXX support page to see if anyone had the same issue, and many ppl are having the same problem before I did. Some even have been waiting months or even years to get a response back from Kraken. Kraken didn't do anything to mitigate this pain from their customers despite so many unfortunate precedents. I contacted XXXX and XXXX told me that Kraken had previously refunded customers who got into the same situation. However, so far, Kraken has shown no willingness to help me whatsoever. This is not a small amount of money, it was my 3 years of saving. The negligence and lack of care Kraken has shown to a situation that was caused by their poor management and choices of the solution are at least unethical. Please help me with this. Best regards, XXXX
12/18/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web
I am filing a complaint against the company PAYWARD VENTURES operating under the trade name KRAKEN whose head office is located : Payward Ventures , Inc. XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, CA XXXX XXXX Reason : misappropriation by the company Payward ( KRAKEN ) of a portfolio of assets in Euros and crypto-currencies for a total amount of XXXX bitcoins as of XX/XX/2021 ( i.e. approximately XXXX at the time of the event ). I blame the company : 1.for not having alerted me that two withdrawals, by a means other than the email that we do not necessarily consult in real time, one of XXXX bitcoins, the other of XXXX bitcoins were requested by an internet user based in XXXX ( which the company was aware of ) 2.not to have implemented a security leading to validate by the account holder, by one or two means ( email, SMS... ), a withdrawal of a very significant amount 3.for not having informed me that two withdrawals had been made on XX/XX/XXXX at XXXX UTC ( XXXX XXXX time ) 4.for not having responded quickly and up to the stakes to my insistent requests that I made to the support : the answers took several hours to come, and it took me three days to be able to reconnect to my account and find out that it had been completely emptied 5.of not having provided the security expected for a platform for exchanging the funds entrusted to it 6. to be responsible by these breaches for the total loss of my portfolio of assets up to XXXX Bitcoins Comment : before any intervention to be able to allow me to connect again, the support required to carry out a certain number of interventions that I had to perform, in particular to delete the browsing history, which is now detrimental to the analysis of events. The KRAKEN support being able to know that the funds had already disappeared, should instead have asked to preserve this useful information to document the possible phishing situation, whereas today the precious and useful data for the investigators has disappeared.
12/28/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	648XX	Web
I am from XXXX and still rather new to the Crypto world and wish to invest more especially in XXXX, therefore started with a small amount to invest at Kraken back in XXXX XXXX XXXX XXXX XXXX this year I figured that I already ran into a scam XXXX XXXX ) and since then working with a team of crypro forensics and attorneys to solve this. Because I have transferred USDT from my Kraken account, I was concerned that the people from the scam platform my get access to my Kraken account, hence I asked the Kraken Customerservice yesterday, XX/XX/XXXX, to support me changing my password and upload a passport photo ID to replace my previous ID card, since the scam platform got that photo ID too. However, till then everything was normal with my actual Kraken account and I could always access my assets ( totally around USD XXXX - most of them still as EURO cash )XXXX After I informed the Kraken customer service, they 'temporarily locked " my account and told me they investigate this in a timely manner. After nothing happened in hours, I started to reach out to their customer service by email as I couldnt log on anymore, so I couldnt speak to a real customer representative by real time chat anymore ). Once in a while each time another name appeared in the E.Mail from Kraken, telling me that there will be a relevant team working on the issue. Nothing happened, same today, until a person called XXXX emailed me that my account has been disabled! I am in a state of shock as I dont know what happened to my family savings, as mentioned the USD XXXX / EUR XXXX. My wife is terrified and I promised her I do all to get our money back. I told Kraken customer service they shall please wire the assets back to my XXXX account, where all assets originated from. I also offered live call to proof my ID and verify I am the legitimate account owner. They didnt respond to that at all. I am in fear they just swallowed our family assets for no reason!
08/11/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CA 91311	Web	Older American
I opened a Kraken account on XX/XX/XXXX. This included providing copious amounts of PII ( understandably ) and successfully inking my checking account for currency purchases. After confirmation that my account was opened and checking account linked, I put in a purchase order for {$250.00} of XXXX cryptocurrency. The order was placed ( minus Kraken 's fee ). I then attempted a {$250.00} purchase of another currency -- - and was told that the purchase could not go through. The next day, I was told that I could not purchase through my checking account, but could use a debit card -- - and a transaction fee to Kraken that was 300 % higher. It appeared to be some sort of bait-and-switch. They told me my checking account could not be used. I checked the balance in my checking account and found nothing had been deducted. I unlinked the account. A day or so later, I was told that my Kraken account had been closed. Shortly after that, I received an email stating I needed to arrange for payment of the {$250.00}. I explained that they initailly accepted by checking account ; they had closed my account; and I had unlinked it. Over the next two weeks there were several back-and-forth emails from agents -- - always sent around XXXX XXXX time. I had also seen XXXX rise in value about 20 %. They stated I had made the purchase and wanted me to empty my account. I asked for a full accounting. On XX/XX/XXXX, I received an email stating that my account was opened and I needed to withdraw the credit balance of {$46.00}. I was able to log-on and successfully re-linked my checking account ; but when I applied for withdrawal, Kraken again stated my checking account could not be used. I unlinked the checking account again. I am demanding a check for my balance of {$46.00} to be sent to me via USPS. This is an unscrupulous and dishonest organization. They have an F rating with the XXXX XXXX XXXX
06/19/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CA 94607	Web
Kraken site hacked and funds stolen with no recourse or support. On XX/XX/XXXX, I received an email from Kraken ( Crypto Exchange ) that someone was requesting to change my password. I hadnt logged in in months so I contacted them to say this wasnt me and over the next 3 weeks I had to send photos and other information proving who I was to regain access. On XX/XX/XXXX I was informed by Kraken Support that my account was now unlocked but trading and funding was still locked out until I deleted any withdrawal addresses I didn't recognize. Upon completing all the direction, I found that the address they asked me to delete was the address that all my crypto had been sent to which I had still not been informed of at that point. When I asked about my funds before then, I was repeatedly told my account would be locked until i deleted all the addresses I didnt recognize, now I realise I was being asked to delete evidence. I took screenshots before deleting and will attach to this report. Once this was complete the Kraken support staff said they could not do anything further and there was nothing that could be done by anyone to find the money. I asked them to send me the I.P. login info and that took another month for Kraken to final provide. It turns out 4 withdrawal were completed on my Kraken account in 2 mins so it was clearly the target. If there is nothing that can be done fine, but Kraken were hacked not me and then were very difficult afterwards, so I want at minimum this posted for others to be warned. The staff avoid responding, I dealt with several ppl throughout the process as the cases would just get marked as solved on their end just by them sending a response to my question. I hadnt checked it in months but I dont think I had a lot of money in there but others do and should be careful of Kraken.
01/09/2024	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CA 94560	Web
I got scam online with fake crypto trading. I use Kraken and XXXX to wire money from XXXX XXXX to buy XXXX and transfer to XXXX wallet app and finally to the fake trading platform. I wired money 4 times with Kraken dated XX/XX/XXXX {$99000.00}, XX/XX/XXXX {$98000.00}, XX/XX/XXXX {$60000.00} and XX/XX/XXXX {$99000.00}. The last transfer were hold and reverse back to XXXX XXXX. This is the email from their support. XXXX ( Kraken Support ) XX/XX/, XXXX PST Hello XXXX, Thank you for your patience. Unfortunately, we must inform you that we will be closing your Kraken account. For security purposes, we can not disclose the reason for this action. Your deposit is being returned to your sending bank, please double check your bank statement for confirmation of the return. Please also complete the following actions within the next 72 hours ( from the time and date of this message ) : Convert your XXXX to cash. Withdraw your remaining balance to the bank account you previously used to fund your account ending in XXXX. Export all your trade and ledger history as we will be unable to provide it to you later. Deposit services have already been disabled for your account. After the 72 hours have passed, your account will be closed. Kindly note that you can not open another Kraken account. We may reach out to you if we require additional documentation. We appreciate your understanding. Because of that I rewire the money again this time to XXXX dated XX/XX/2023 {$99000.00} and send again fund to the fake trading platform. I believe Kraken already know that I'm a victim of ongoing scam and they decide not to protect me as their customer by closing my account and not disclosing the scam that presently ongoing. I don't have information on my account anymore only the request # XXXX
10/25/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Unexpected or other fees	TX 77083	Web	Older American
{$9.00} I had open up a virtual account to invest in crypto currency with Kraken website kraken.com. I open an account with a a modest transfer ( as test ) of {$10.00} to purchase a crypto currency symbol USDC. Did a transfer on XX/XX/2022, kraken took a modest transfer fee of XXXX cents. Had total credited amount of {$9.00} which I used to buy the USDC crypto currency. Received email XX/XX/XXXX advising me, they were closing my account due to security reasons, that they could not disclose and I had 3 days to transfer my account funds. I contacted there customer service desk. Spoke with a nice fella named XXXX, and explained to him about receiving the email, he said he could not speak on the matter, but he would escalate the matter. Well I called and emailed the original source sender of the email, kept getting the same stonewall message I need to transfer my funds from kraken to another account from kraken, for security reasons, that they could not discuss. I did transfer my money I least I thought I did to XXXX. But they seem to have never received it. My kraken account has been closed and my money is no where to be found. I took screen shots of my account showing the funds in the account. So I do have documentation. In addition to do the involuntary forced they took a fee of {$3.00} for transferring, which is quite absorbent. I look online if this has happened to others, it has. This highly unusual and bizarre coming from a company that seems to backed by very large institutions. I did research. XXXX going with them as being the most trustworthy based on the players backing this company. It seems my trust was mislayed. I like my money back. Sincerely XXXX XXXX XXXX. : : XXXX XXXX XXXX
12/07/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	CT 067XX	Web	Older American
XX/XX/2023, I signed up for and established a transfer of {$10000.00} to Kraken, an online Cryptocurrency exchange, to buy XXXX. Kraken then took out {$140.00} from this sum as a transaction fee and converted the remainder into XXXX XXXX for a total of XXXX XXXX On XX/XX/XXXX and several times subsequently, I attempted to withdraw this cryptocurrency onto an offline secure wallet but the withdrawal was refused, and within hours I received notification that they would be closing my account with XXXX hours. I was told that I must re-convert the Cryptocurrency into US $ ( at my loss, if any ) and then they would send the remaining dollars in my account back to the original bank. They said this decision was being made for unnamed " security reasons '' and that for these same " security reasons '' they could not even give me more details. I am neither a felon nor a convicted criminal and there are no security reasons for wanting to close my account. I have written this to them several times and they simply answer over and over the same thing. Right now, Kraken has sold me goods, taken a transaction fee for selling these goods ( the cryptocurrency ) but has never allowed me to take possession of the goods in question since any withdrawal of this cryptocurrency was blocked. Since they have sold something to me without allowing me to take possession of it, and they now state they are closing my account, I have asked that if they continue to refuse to allow me to take possession of what they sold me, that they reimburse the totality of what I paid for the goods I never received. They continue to refuse to do so and have now given me an ultimatum of XXXX hours to do as they say!
09/14/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CT 062XX	Web
XX/XX/18- approximately 18,000 was stolen from my Kraken Exchange cryptocurrency account. Emails were sent back and forth, Kraken does not have a phone number. Kraken claimed my email was compromised, allowing a hacker to steel my cryptocurrency. Kraken provided no proof of this and law enforcement does not believe this was this case. Detective XXXX XXXX XXXX XXXX XXXX XXXX POLICE CYBER CRIME INVESTIGATION UNIT Office : XXXX Mobile : XXXX XXXX Kraken is a huge exchange and I am filing this complaint because in order to get authorized to buy and sell cryptocurrency, Kraken required a great deal of proof of identity, I had a password on my account and a XXXX. Kraken states that someone was able to change my password and once in, took the XXXX off the account. This should not have been allowed to happen! Kraken sends an email when someone tries to change the password. ( I never got this email which is why Kraken believes someone hacked my email account ) Regardless, with all the proof of identity that Kraken requires, why would Kraken allow a XXXX code to be removed with a check mark? This code was needed to withdraw funds. Why was there not more security? That should be a red flag and further proof of identity should have been required. My complaint is against the Kraken Exchange for not securing my funds with an in-depth proof of identity when a XXXX XXXX code is removed from a clients account. This comment was included in the files given to law enforcement : " Update, client now appears to be part of mass compromise. Review ongoing. '' Kraken advised Detective XXXX to file a complaint through CFPB.
12/07/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Wrong amount charged or received	IL 61820	Web
On XX/XX/2021, I sent 2 transfer requests each of around 30 Solana ( each Solana was about {$230.00} at that point in time ) from my Kraken account to another exchange. A few minutes later, only 1 transaction of 30 Solana reached my other account. I then immediately launched a help request to clarify what happened. Customer service replied and acknowledged that it was a bug on Kraken 's side and that developers were on it to try and fix and correct this mistake. Ever since then, I have been following up with the Kraken team. However, I have been told the same thing for the past 2 weeks : their developers are still working on it with no ETA. They have not provided me with the reason or cause and have only mentioned that their developers are working on it. I have had to ask for an update 4 times in the last 14 days and up until now, all I have been told is that they will provide updates when they are available. This is extremely unacceptable as all updates have only come after prodding Kraken for more information. Additionally, with the volatility of Solana in recent weeks, missing 30 Solana has resulted in me losing money as I have been unable to liquidate that 30 Solana. Kraken has said that my account will be credited with 5,000 Kraken fee credits ( KFEE ). This means that the next 50 USD in trading and margin fees will be paid by them. This is not useful to me at this moment because I can not trade these credits and turn them into cash like I had intended to with the Solana that had gone missing.
10/08/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web
I experienced a situation very similar to the one described in the post below, where my funds were stolen from my Kraken account : https : XXXX XXXX XXXX XXXX XXXX XXXX I received no notifications about the unauthorized access, and I found it concerning that two-factor authentication ( 2FA ) wasn't required for fund transfers. Some comments in the linked thread suggest the possibility of an inside job, and I share that suspicion. It's incredibly challenging for someone to simultaneously acquire both my password and access to my mobile phone for generating 2FA codes every 30 seconds. Also phone was rechecked for any malware and similar, by specialist and was found none.This phone I use only for 2FA. After a week of my account being locked, Kraken only provided me with the IP address from which the account was accessed and the date of access. Kraken typically records all login activities within their web interface, but strangely, this particular login was not documented. Kraken seems quick to act when it comes to emptying an account through cryptocurrency transfers, but when it comes to trying to retrieve funds, it's a different story. Local law enforcement has been unhelpful in this matter. I managed to trace my funds to a XXXX account and provided XXXX with transaction logs, which confirmed the transfer to their exchange. However, XXXX has been uncooperative, and local law enforcement hasn't taken any action, even though the account responsible for this theft generates over {$100000.00} daily.
11/18/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	TX 78727	Web
On XX/XX/, I transferred $ XXXX to my XXXX account through my account in XXXX. I did another transfer of $ XXXX on XX/XX/XXXX from and to the same accounts. With this funds on XXXX platform, I purchased crypto and transferred to a crypto trading platform called " XXXX ''. within few days, I came to know that these people are scammers and on the same day I raised dispute on $ XXXX via mobile banking app of XXXX. I called XXXX to raise another dispute on $ XXXX as I didn't see this on the dispute page in the app. On the next day the XXXX XXXX able to reverse $ XXXX. But they couldn't do the same for $ XXXX. They said that the funds are no longer available with the beneficiary bank. I trued to login to my XXXX account to verify the same but they close my account without any notice. So now I can't login to capture the deposit details. XXXX gave me XXXX XXXX details to deposit which I used for both the deposits. Tried to reach XXXX XXXX but they said they are closed on weekend. I don't have an account in XXXX XXXX and can't access XXXX account. Am totally scammed for $ XXXX. $ XXXX through money transfers from XXXX XXXX and remaining amount from XXXX XXXX transfers. Filed a complaint to XXXX to reverse the crypto transfers. But they replied that the crypto transfers can not be reversed. Now I lost $ XXXX after recovering $ XXXX through XXXX. Please help. I'll provide any other if needed. Am worried that, I uploaded my Selfie along with my Drivers license on to the scammers platform.
10/18/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CT 06830	Web
On XX/XX/2023 I attempted to withdraw my funds from Kraken Crypto company, a US based company. After over 10 phone calls to Kraken and multiple emails from team members, I have not received my withdrawal funds to date. It has been over 72 hours of emails that are duplicates. Kraken keeps gas lighting me and telling me that another team member needs to review my request to withdraw my monies. Every team member i spoke to told me another team member needs to review my request. On Monday, XX/XX/2023 I received and email that my withdrawal was being processed. Today is Wednesday XX/XX/2023 and I have not received my refund in my bank account. Kraken told me it would be routed to my bank. I called Kraken last night to check on the status and a team member told me that another team member would have to contact me via email. This has been going on for over three days now. I have filed a complaint with the FTC against Kraken Crypto. Kraken is holding onto members money and using gas lighting excuses for not refunding their members. This is unethical business practices and Kraken is committing fraud. They are refusing to refund me my money, they are refusing to give me status of my withdrawal, they are holding onto money that is not their money, they are gas lighting members, they are committing fraud against the american public. I am asking for an investigation against Kraken Crypto company, a US based company. Thank you. Sincerely XXXX
02/25/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Confusing or missing disclosures	FL 33433	Web
No disclosure of vital information : I signed up for a cryptocurrency trading account at the XXXX XXXX ( Payward Ventures Inc ). Certain information was not disclosed during that process that should have been. Had it been I would not have signed up. Specifically that XXXX XXXX XXXX are put on hold for 3 days before you can access those funds. And that additional verification may be required before trading can proceed. My funds were placed on hold. It took XXXX XXXX 4 days to respond to my emails and once they did I was told the funds could still not be released until I provided additional photo of my self. This should all have been disclosed up front during the onboarding process not after I had funded this account. Because of this I lost the opportunity to trade for the asset I wanted as the price increased. I requested that my funds be returned to me and received no response from the company that they would do so. My {$5000.00} deposit is still under their control. There is no direct Customer Service only email. I can only hope that they return my money. The support is terrible. Not the way to conduct business when money is involved. Three to four days to respond to a support inquiry would I think be considered a violation in the banking industry. Since these exchanges deal in XXXX currency standards which Banks must adhere to should be required for these exchanges also.
01/04/2018	No	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	PR 00959	Web
Digital exchange Kraken https : //www.kraken.com/ is indefinitely withholding the digital currency XXXX XXXX from an XXXX that they originally promised to distribute on XX/XX/XXXX. XXXX XXXX XXXX After failing to deliver the tokens, they said they would be participating on the extension deadline and would deliver by XX/XX/XXXX. They have again failed to deliver and even their help support employees have no idea when it will be delivered. XXXX XXXX XXXX Here is their latest response to the request that was made over six months ago : XXXX ( Kraken Support ) XX/XX/XXXX, XXXX PST Hello, Thank you for your message. Kraken has n't distributed the XXXX XXXX ( XXXX ) for the giveaway as of yet. Nor have they released any further information to us here on the support channel. Please, note that even we currently do not have an ETA this does not mean that the XXXX XXXX ( XXXX ) will not be distributed even if it is after the deadline that was set earlier. Kind Regards, XXXX Client engagement specialist Kraken They are holding millions of dollars in XXXX XXXX XXXX digital currency from the giveaway and their customers are suffering by losing opportunity costs and we have no idea when the issue will be resolved. Their digital exchange is suffering many usability problems and it is very concerning that the clients will never receive their respective XXXX.
09/06/2019	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	OH 441XX	Web	Servicemember
I was making a deposit to Kraken.com I followed the wire instructions. I wired {$14000.00} to XXXX XXXX XXXX XXXXt from XXXX XXXX the fed transmitted it ( XXXX # XXXX ) on XX/XX/19. I received {$240.00} credit in my account instead of the {$14000.00}. I opened a case with kraken. ( ticket # XXXX with XXXX ) They said they would look into it ... days went by. I didn't get any response when I asked for an update. I finally wrote about it on XXXX and then I got a response that they would look into it. Tuesday XX/XX/XXXX I finally got a call from XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX She said the fedwire file was corrupt so I got credited with someone else 's wire and that my wire wasn't credited to anyone. She said that XXXX XXXX would get my money and then credit me ... This was going to happen by Friday the XXXX. Friday she called me and said they ( XXXX XXXX ) wanted to get a corrected file from the Fed and make sure it was crediting the right people and that I would get it tuesday. She said she would call me back Tuesday as well. Well no one has contacted me from XXXX, XXXX, or XXXX XXXX since. My {$14000.00} remains missing. Other people have told me about cases where their money was missing for weeks and questioned XXXX XXXX XXXX money management. I am really worried and don't know what else I should do Thanks
10/27/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	CT 06824	Web
The XXXX XXXX Kraken which goes under the legal name Payward , Inc suspended access to my account on XX/XX/2022 citing a " Critical Security Incident '' that needed my verification. I worked with their customer service and followed the required steps to get my account unlocked after about a week. However once I was able to gain access to my account, the funds remain to be frozen and I can not transfer the funds out of the account. Despite multiple attempts to contact the company as well as being in direct communication with XXXX XXXX ( XXXX ), Payward 's Senior Counsel, the company still refuses to acknowledge why they are holding my funds, when they plan to release them or any other information. At some point Kraken mentioned that they are investigating my account to see if I violated their terms of service. As per their terms of service the funds are owned by me and can be withdrawn by me at any time with notice. I would be more than happy to close my account and withdraw my funds as per their terms of service. Kraken is withholding the following amounts : a. XXXX United States Dollars ( USD ) b. XXXX Bitcoin ( XXXX ) XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX Ethereum ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX ( XXXX ) i. XXXX EthereumPoW ( XXXX ) j. XXXX XXXX ( XXXX )
01/11/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web
Hello! My name is XXXX XXXX! and I'm the XXXX of the " Payward '', " Kraken '' : Kraken Account XXXX XXXX XXXX. I'm having the issue with " Payward '', " Kraken '' Kraken Company, they just few hours sent me a mail that unexpectedly my account will be closed without reason. Also my balance can not be withdrawable in assets. I have clearly replayed mails with them without finding a solution. They want that my balance to be withdrawn by bank account, But since i own an asset in lost of price and value i can not withdraw them by bank. I have already explained them that this asset must be withdrawable in Virtual Currency as it is without exception, and i will conserve that in other place. But they refuse this solution and claims that i have to convert my assets in cash to withdraw them. But since the loose is a considerable amount for me I'm not gon na accept their enforcement to oblige me to convert the amount as like that they don't loose their money only my money. I have offered to them several solution for this but they refuse it. As far i have read to many of the reports recently i think " Payward '', " Kraken '' Company is taking further steps to a massive scam where i think I'm a victim too. I would like to have you support and solve this matter where they involved me. Thank you Kind Regards
12/04/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	OH 43140	Web
XX/XX/XXXX - Received email from XXXX support stating my account would be closed, and no information will be provided as to why. Also stated my account had a balance and would need withdrawed in XXXX hours or I would lose it. XX/XX/XXXX - Added a withdraw address for my account balance and processed a withdraw XX/XX/XXXX - Withdraw was canceled by XXXX and not processed. Account was closed and so was access to login or any other services. Account was later repopened after multiple emails to support, they stated to transfer my money to XXXX to withdraw. Upon doing such I had to incur multiple fees that institution additionally profited from. This was also counterintuitive to the institutions statements my account was suspended and no longer usable, however they were scamming me in to 'utilizing ' there exchange and paying customer fees as a 'user '. The fees and various other extortions had then brought my balance below the company 's XXXX withdraw minimum, which should also be noted carries excessive and additional fees to utilize, as a customer. Which I was made well known was no longer permitted to be, for completely no reason at all. This company has again been toying with me for weeks, and subsequently permanently closed my account again and stolen all of my money.
02/22/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CA 90046	Web
On XX/XX/2017, I sent XXXX XXXX an email about sending Bitcoin Cash ( BCH ) to a Bitcoin address ( BTC ). I thought I was sending to a BCH address but it was a BTC address all along. Usually when these things happen, the company has access to the private key of the address. I emailed XXXX and asked if they had access to retrieving my funds and they confirmed that they could, but it would take a " maximum of 90 days. '' I waited 90 days, then 100, then 130, all the while emailing them and asking them the status of my retrieval. They have given me excuse after excuse as to why they haven't found the time ( this retrieval would honestly take 5 minutes using even a mildly competent developer ). It has now been about 200 days since I've first opened my support ticket. I've sent over 50 emails to them, they've responded to many. But it's now been 30 days since I emailed them asking about my funds and they have since stopped responding completely. The total value of these funds were at one point XXXX. They have now dropped to about XXXX. I'm fine with that but I just want my funds back. This is ridiculous. This situation has brought me to tears because these funds could completely eliminate my student loan debt - I've told them - and they are non-compliant with my request.
12/11/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	TX 78232	Web
XXXX, a crypto currency exchange, refuses to return {$32000.00} to me. I am Tier 3 verified and supposedly have {$25000.00} daily {$200000.00} monthly US Dollar withdrawal limits. I tried to withdraw {$25000.00} on XXXX XXXX, XXXX. After that failed I tried again, with a lower amount ( {$20000.00} ) on XXXX XXXX. Again I was denied. Yesterday, I received the explanation below : " The reason your transaction failed is because it is above the annual USD transfer limit of $ XXXX. This limit is put in place by our USD funding partner due to compliance restrictions, and is not the same as the limits permitted by XXXX at Tier 3. We are currently working to increase our funding limits and are hoping this will roll out within the next month or so. Since you intend to deposit or withdraw large amounts of USD, you might consider our Tier 4 or Corporate account options. Otherwise, you can withdraw your funds as crypto. '' How they can claim to have a {>= $1,000,000} annual US Dollar withdrawal limit on their site when the actual annual limit is only 2 % of that. It feels like theft to me. I pay all applicable taxes, comply with all applicable laws, have nothing to hide, and applied for the " Tier 4 '' option as they requested, but my money is still held hostage.
09/28/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	IA 515XX	Web
Company name involved. Kraken.Com XXXX XXXX XXXX # XXXX XXXX XXXX, CA XXXX XXXX Starting in XX/XX/XXXX2023 through XX/XX/XXXX, I was involved in a cryptocurrency trading scam. I met a person via XXXX dating site. I was asked to " invest '' using a fraudulent copy of XXXX XXXX wallet. ( see below ) Kraken.comXX/XX/23- {$90000.00}XX/XX/23 - {$240000.00} XX/XX/XXXX - {$100000.00}XX/XX/23 - {$100000.00}XX/XX/23- {$90000.00} within XXXX, money was converted to crypto and transferred to the fake websites XXXX XXXX XXXX XXXX These websites are identical and appear to be owned by a XXXX company XXXX XXXX XXXX. Once the XXXX was loaded to these websites, I was instructed to make trades which appeared to be very profitable. I started with small amounts and even withdrew ~ {$10000.00} initially to ensure my money was safe. As the transactions got higher, the profits got higher until I finally decided to withdraw at least my investment plus the amount need to cover income taxes- it was that large withdrawal that was not completed, and my account was subsequently frozen. the only contact email I have with the person I was working with is an email address, XXXX details of the transactions between the website/exchanges are in the attached documents.
08/17/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	CA XXXXX	Web
On approximately XX/XX/2023, I conducted successful deposit and withdrawal transactions to and from my Kraken account. However, on approximately XX/XX/2023, when I transferred all my crypto assets of {$230.00} XXXX into my Kraken account with the intention to sell and transfer the funds to my bank account, and after successfully selling my crypto assets, I discovered that I am unable to withdraw any amount of my money, even within the permissible limits. Promptly, I opened a support ticket and provided all the requested documents. Despite my continued efforts, the Kraken support team 's responses have been limited to acknowledging that my account is under review, with no indication of an estimated completion date or requests for additional information. The Kraken legal team did not respond to my email. The support team over the phone can not do anything about it. There is absolutely no communication from Kraken about when this issue will be resolved or what additional documents I need to provide. I fully committed to cooperating and promptly addressing any legitimate concerns that may have arisen. I am also willing to provide any additional documentation required to expedite this process.
08/22/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	MT XXXXX	Web
On XX/XX/2021 I created an account with XXXX XXXX XXXX. I deposited {$500.00} through a bank transfer ( XXXX XXXX ). I then purchased {$500.00} in XXXX. I have done nothing else with this account. I haven't transferred any XXXX or transferred XXXX back to cash or any other cryptocurrency. On XX/XX/2021, I experienced a problem logging into my account with my password. I then requested a reset password email link which I received, clicked on the link and wasn't able to reset my password. I contacted XXXX customer service and they told me to wait 2 hours then try again. That was also unsuccessful, as have been the following 15 times I have attempted to reset my password which is a simple process. Each time I have contacted Kraken customer service and they give me a different reason why it's MY FAULT I can't reset my password. I have tried all of their suggestions and I'm essentially locked out of my account. I have asked XXXX to transfer my funds back to my bank and close my account and they refuse to do it! I have spent 3 days trying to access my account! XXXX has locked me out of my account! This is fraud/scam/poor business practice!
05/25/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	NM 87111	Web
Hello, I have been a victim of an online scam. I need you help to bring them to justice. This person XXXX XXXX XXXX ) new name is ( XXXX XXXX XXXX contacted me through social media had me use XXXX ( XXXX ) to chat. She told me that I could make money through an investment platform called XXXX. Which was probably a fake website. She slowly built my confidence up using the platform to show me it worked and then she put a lot of pressure on me to take out several loans and use my personal savings of ( {$100000.00} ), I also took money out of my 401K ( {$110000.00} ). I put the money into the XXXX system. They made believe that I had made a bunch of money on the platform ( {$800000.00} ). When I tried to withdraw the money they would not let me. They said I had to pay taxes on the money I made. Please help me recover my money. She used these Apps to take my money and put it in XXXX. XXXX XXXX App ( XXXX ). and XXXX XXXX ( XXXX ). The bank they used was XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WV XXXX. Account Name Payward Ventures , Inc. Account number XXXX, routing XXXX with a reference number of XXXX. Sincerely, XXXX XXXX
06/30/2020	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	XXXXX	Web	Older American
I am complaining that Kraken, a regulated United States exchange, who has processed payments from my account to possible fraudulent third parties, in particular to the merchant XXXX. XXXX deceived me into paying for services which I never received, and refused to return my money. Upon notifying Kraken and providing proof of the situation, Kraken refused to return the funds that were wired to the beneficiary account at XXXX XXXX XXXX that is the name of Kraken and that are related to me. These funds were for my retirement which my late husband left me, and I was really depending on them to make life easier now in my senior years. I have been left devastated after being effectively scammed by a merchant called XXXX using Kraken as their processing exchange. I am distraught over the loss of this money, it has had a terrible effect on my mental health and life in general. Kraken has been silent on the issues raised in the attached letter and refuses to respond after several attempts of communication. Attached letter sent to Kraken and copy bank receipts of the payments made.
07/18/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	XXXXX	Web
Hello, since 4 months i dont have any access to my account on Kraken. I tried and did everything possible and still there is no response. When my account was blocked, i wrote many support tickets with all documents to prove my identity, these tickets were also escalated, so it was put forward. They promised to reply via email, still this day, Im waiting for that reply. Through their Live Chat, i spoke with their service staff many times, they just wrote the same generic answer, that they cant do anything for me. I did even post many times on XXXX/kraken support and there it was the same case. They dont have any service phone number or a office where you can go. I`m completely out of option and totally desperate. My coins and my deposit on my account, i dont know what is happening with it. It`s been over 4 months and there no help at all. For a realtime trading company this is horrible, it is a absolute breach of contract. This is criminal. Please someone need to help me, Im desperate and helpless. kindly regards
03/09/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	AZ 85388	Web
On XX/XX/XXXX I transferred XXXX XLM ( virtual currency ) to Crypto Exchange Kraken. My deposit was never completed in my Kraken account. I followed the support procedure listed on the Kraken support website https : XXXX. I opened case with Kraken XXXX I was told I used an incorrect " Memo '' ID and that for security purposes I would need to wait 30 days. I patiently waited 30 days, on XX/XX/XXXX I heard back from Kraken stating they will start the recovery process. I had not heard back from Kraken since the XX/XX/XXXX msg, I emailed them several more times and received no response. On XX/XX/XXXX I opened a new case XXXX, the following day the case was closed with no reason. I received another msg on XXXX saying my case was sent to a specialist and is being reviewed. Its been almost 7 weeks now and I still do not have my funds. I have read online articles that others in the same situation had the issue corrected within a week, I feel I am being pushed to the side because my amount is not as large as others.
04/02/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	CA 91701	Web
On XX/XX/2022 I attempted to transfer {$5.00} worth of XXXX ( cypto currency ) to my Kraken ( crypto currency exchange company ) account. I have done this hundreds of times before using other exchanges. This was my first attempt using Kraken. Well the money never shows up in my account. I contact customer service and was told I didn't do the transfer correctly ( Huh? ). I needed include a Memo entry ( Huh? ). I was told to get my money back I need to send the MORE money ( Say what? ) I provided them with screen prints showing where the money came from and the address. I asked simply for them to refund my money to my XXXX wallet where it came from. They insisted that I will need to send them MORE money! Of course, I refused. If a thief steals your money, it would be stupid to give the thief more money to get it back. They are simply scamming people. My account number AKA public key is XXXX XXXX XXXX XXXX I can provide the same screen prints. I closed my account fearing I could be scammed in the future.
05/15/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	XXXXX	Web
Good day, I have a fully fledged, verified corporate account with XXXX where I utilize their crypto currency exchange services. I recently had a deposit to my account of roughly {$500000.00} USD on XXXX XXXX, 2021, as I gradually exchanged and withdrew funds from the account, as of XX/XX/XXXX my accounts withdrawals have since been suspended because they are currently reviewing a Litecoin ( LTC ) transaction on my account from XXXX, 2021. I have now at this time {$350000.00} USD locked and unable to withdraw on my account. They said I could withdraw the funds in fiat and was told to reply to the support email once I would like to do so but there has been no response. I reached out to them multiple times via social media, email and internally opened a support ticket with no avail. I have lost a lot of money throughout this process since I can not withdraw these funds and that every day that passes the crypto market changes dramatically.
12/15/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Unexpected or other fees	NJ 07002	Web
At Kraken Exchange, on XX/XX/20, early AM, I opened a 6 XXXX long position ( 2x leverage ) at {$18000.00}, with a stop-loss at {$17000.00}. At XXXX when XXXX was trading up around $ XXXX {$19000.00} and the buy-sell volume increased on the platform, my position was liquidated at {$17000.00} and - {$9500.00} was deducted from my account. A position that should have been up a few thousand dollars at the time was liquidated. They claim that they had a candle wick go all the was down to {$16000.00} at XXXX, meanwhile the candle body was $ XXXX {$19000.00}. The exchange was that illiquid and couldn't handle all the orders so my position was stopped out at {$17000.00}. XXXX and XXXX US didn't have this {$16000.00} XXXXXX/XX/XXXX, only Kraken. Kraken offered me double the amount of the loss in XXXX credits to be used only for trading fees. I said no thankyou. They refused to refund my {$9500.00}. I have since requested my account to be closed.
11/15/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Trouble accessing funds in your mobile or digital wallet	PA 19607	Web
I am writing to express my dissatisfaction with the services provided by Kraken Wallet, specifically in relation to the withholding of my funds and the lack of responsiveness from your customer support team. On XX/XX/2023, I initiated a transaction involving kraken wallet to withdraw my funds. However, to my dismay, my funds have been withheld without any clear explanation or communication from Kraken. Despite my attempts to seek assistance through your customer support channels, I have encountered a concerning lack of responsiveness, exacerbating the frustration and inconvenience caused by the unresolved issue. I believe this situation not only violates the terms of service agreed upon but also raises concerns about compliance with consumer protection laws. In particular, the Consumer Protection Act, Electronic Funds Transfer Act ], which outline the rights and protections afforded to consumers in digital financial transactions.
09/04/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CA 94578	Web
From XXXX to XX/XX/2021, under undue influence from a guy I met on XXXX XXXX app, I started using Kraken ( Kraken.com ) to purchase Crypto currency to send to investment platform ( https : XXXX ). However, I later discovered that the investment website is scam because they kept coming up with excuses to asking me to pay for more taxes and fees while denying my withdrawal. I contacted Kraken to report being scam, and told Kraken customer support that I reported the incident to FBI, SEC, and FTC already. Kraken customer service immediately closed my account and gave me support ticket number XXXX. They won't allow me to access my account unless the police requested. Kraken has not done any investigation to protect customer and blamed customer 's fault for fraudulent transactions. The total amount of money I transfer from Kraken to scam investment platform is {$690000.00} XXXX. And yet they do not take any action to investigate.
06/09/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	MI 490XX	Web
Who : XXXX crypto currency exchange-bank date : XX/XX/XXXX XXXX thru XX/XX/2021 amount : {$13000.00} Problem : i sent USDT XXXX ercXXXX to my eth address which is totally common and is how almost every wallet and exchange ive ever used transfers all ercXXXX tokens. they go to your etherium wallet. They also told me they would attempt to recover my funds and its been 4 months and they have done nothing. I have been trying to stay in contact with XXXX but now they are avoiding me. They are doing this to thousands of people and its unfair and needs to stop immediately and we deserve our hard earned money back. If you look on the Etherium block chain, and go to my XXXX wallet number, the usdt is sitting in the wallet and shows the amount and all details, then you go to XXXX XXXX and to my wallet with the same numbers, and the money is not there. Its been 4 Months and i need my money back. We need your help please.
04/18/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	NJ 08820	Web
* Do not have access to my account for the last two days. * Lost potential gains of at least US {$4000.00} so far due to inability to login to close my positions. * Password reset doesnt work and they refuse to reset or give me a call back. * There is no phone support. * In the live chat, customer support claims password has to be reset manually but they haven't done that for two days. * Have been persistently trying to talk to someone in the live chat. Average waiting time is two hours. Half of the time that I reached an agent, they say I'll get an e-mail, which I never get. The other half, the queue just resets and I go back to the end of the queue to wait for two more hours. * As I was writing this complaint, I got an e-mail saying my account has been disable for security checks, and they won't allow me to login unless I send them an e-mail with a statement that would clear them from wrongdoing.
07/23/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CA 92618	Web
I opened an account with Kraken on XX/XX/XXXX and purchased an undisclosed amount in bitcoin. A day later I had trouble with my Kraken account and I was instructed by Kraken support that " for security reasons your account has been closed. Contact the bank for a Charge Back ''. I did what I was instructed and contacted my bank for a " Charge Back '' in the undisclosed amount. I contacted XXXX XXXX XX/XX/XXXX and was told that a charge back was initiated on XXXX. Yet after a week checking in, I found out that no action has taken place. After a few days my bank changed it to a " Fraud Case ''. Since it is an XXXX transaction ( not protected for service ) I have to work with Kraken. The only way to interact with " escalated '' support is via email. I've sent numerous emails that are unanswered. Responses are very " cold '' and unprofessional. I would rate a 0. I will be following up with legal action.
02/28/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	CO 80120	Web
On XX/XX/23 I sent a XXXX deposit to my Kraken account in the amount of XXXX dollars. I contacted customer service when the deposit did not show up in my account after 15 confirmations. I was told that even though I had been a VERIFIED member for 3 years, I needed to send them a picture of me, my id, and a note. I complied, but after about 5 hours was told that Kraken was closing my accoung. For what? Who knows, I didn't care since I already was not going to use this horrible service again. I was then told that I needed to sell my XXXX and iniate an ACH transfer to a bank account, something that is not in the Terms of Service and definitely not something I agreed to. They keep cancelling all my crypto withdrawal requests and are illegally keeping my funds from me. I never agreed that Kraken could make me withdraw funds in a certain way and as such they have no right to withhold them from me.
08/10/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	CA 92507	Web
Hi, I opened an account with Kraken.com a few days ago. After they verified my account through my ID, I was told that my account is good to go for making a deposit and exchanging cryptocurrency. I was told that I can withdraw my money after 3 days of the first ACH transfer. First, I made a small deposit of {$50.00} to make sure it is safe and reliable. Once I realized it is safe, then I made another deposit of {$1000.00}. Now, that I want to withdraw my money, they have put a hold on my account and suspended my transactions. They are asking for ridiculous documents such as writing a note and taking a selfie with that. They should have let me know before if they are going to hold my money for no reason, and didn't let me make a deposit. They don't release my money despite of contacting them multiple times. I need help from you to get back my money from these scammers.
09/27/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web	Older American
On or around XX/XX/2021 I fell victim to scam operations run by XXXX XXXX which involved me making deposits for a total amount XXXX XXXX from my XXXX XXXX XXXX XXXX wallet accounts to Kraken at the instruction of the scammers. Given that their client owner of wallet :. XXXX Was an active participant in the movement of my money, which eventually ended up wth the company, Kraken have not exercised their duty to identify this suspicious scheme in a timely manner. Kraken should have reported this activity as it no doubt involved money laundering. When I sent a complaint to Kraken they would not take any action and told me to file a police report and ask law enforcement officials responsible for this investigation to contact them directly. I am therefore doing so and ask your assistance in resolve this issue. I am available to provide more information as needed.
03/17/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CA 94533	Web
Scammed by meeting someone on XXXX online dating platform for about 4 months. Several wires sent to XXXX XXXX XXXX XXXX, XXXX XXXX, and XXXX and principal is held up in XXXX XXXX trading platform and XXXX. Bank Transfers : XXXX - $ XXXX on XX/XX/XXXX XXXX XXXX XXXX XXXX - $ XXXX on XX/XX/XXXX XXXX XXXX XXXX XXXX - $ XXXX on XX/XX/XXXX XXXX XXXX - $ XXXX on XX/XX/XXXX XXXX XXXX XXXX - {$1000.00} on XX/XX/XXXX Wires to XXXX XXXX XXXX : $ XXXX on XX/XX/XXXX $ XXXX on XX/XX/XXXX $ XXXX on XX/XX/XXXX {$33000.00} on XX/XX/XXXX {$75000.00} on XX/XX/XXXX Wires to XXXX, XXXX : $ XXXX on XX/XX/XXXX $ XXXX on XX/XX/XXXX {$13000.00} on XX/XX/XXXX $ XXXX on XX/XX/XXXX I've made a local PD report as the person that fake relationship I had with a party provided a fake drivers license to me. I've filed a complaint with the FTC.
02/23/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	SC 29420	Web
Commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX of Bitcoin Scammers and Crypto Ideology ( the Fraudsters or Scammer ) with the design, development, manufacture, promoting, marketing, distribution, labelling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. It should be noted that the Scammer is a client of yours, owner of a wallet committing financial crimes right under your nose, which involve, among other things, stealing and laundering large sums of money on a regular basis. Money was transferred from my wallet in the total amount of XXXX6 BTC utilizing Kraken services
07/20/2021	Yes	Checking or savings account Other banking product or service	Managing an account Problem accessing account	WV 267XX	Web	Older American
The financial company I have been dealing with is Payward Ventures Inc. DBA . Kraken. XXXX XXXX XXXX XXXX. XXXX XXXX XXXX CA XXXX My account access has been blocked since XXXX. I thought it was a login problem. I filed support requests and for months I received automated emails telling me they are working on it. I wrote letters to the company in XXXX but received no response. I month ago on their chat help line I was told that my account is locked. No explanation was given. The chat help service says there is nothing they can do. I believe they have closed my account and taken my money. I have tried to contact them through all public means and have received no response. I have copies of some of the chats and of their automated emails and the letters I sent. Please can you help me.
09/09/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	PA 18504	Web
I signed up to kraken crypto exchange. I worried XXXX from my bank on XX/XX/XXXX. I understood there is a 72 hour or 3 day hold. we are going on 7 days and they refuse to release my money. They've asked me to send pictures write letters read articles etc which I did immediately as asked even though I felt that what they asked for was unwarranted. I felt bullied because I was at the mercy of their discretion toward my funds. It's been 2 days and I have not heard back and my emails to them have been unanswered. My money is still on hold. All I want is my money back in my bank account and off this site. I would warn everyone looking to sign up to stay away. There are tons of complaints against them and it's time we hold them accountable for actions such as this.
01/22/2018	No	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	CA 95624	Web
On XX/XX/17 I started a customer support ticket with XXXX XXXX XXXX about a transaction of XXXX XXXX that never arrived to my account do to a missing destination tag. I was emailed back and told if I provided them some information about my wallet that the XXXX was sent from and some other things I had to search for myself they would be able to get my money back to me within a couple of weeks. I provided them all of the information they 've asked for but it has been over 2 months and I still have n't heard anything back from them and from what I 've seen on online forums about issues like this I am not the only one. I 've since emailed them multiple times about the same issue and it seems each time they marked the issue as resolved which it had not been.
04/21/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	PA 19114	Web
I wanted to learn about trading and investments. I was recommended to get in contact with this firm. XXXX was my personal consultant. She was very nice and helpful in the beginning. When I finally made some Money and wanted them out from them-I started getting those excuses and lies about the reason why my money still didnt hit my bank account. First, they made me to pay {$5700.00} taxes which they got within three hours. They promised that my money will be on my account after that within a few hours as well. Its been a week since I cant the money out. They froze somewhere. No one can tell me the truth. XXXX, XXXX, XXXXall those people cant help me and kept promising that it takes time. Please, help me!!!
02/28/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CA 92694	Web
Customer service does not have a contact phone number and takes an excessively long time to respond. Customer service is deceptive, unresponsive, and frequently inaccurate in their response. Multiple attempts at wire transfers failed to a previously authorized account. Inaccurate instructions were provided for 5 weeks in an attempt to resolve resulting in funds that are trapped with this supposed exchange. Inability to wire funds to New York State or Washington Site unavailable for over 10 days due to failed software update No ability to withdraw funds via manual check forcing additional fees to send money to another exchange if your bank account is in Washington or New York!
09/04/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	AZ 853XX	Web	Older American
I opened a Kracken crypto account the end of XXXX XXXX and made buys for two weeks. I tried to make a buy in XXXX and they froze my account. II have been trying to close my account since then with dozens of Emails with their support team I could still not access my account. They kept saying security reasons. Now I received an Email from Kracken saying my problem was solved and my account was closed. I did NOT close my account and my {$2000.00}. did not go back to my bank. They seem to have stolen my money. Fraud or incompetence, one or the other. I even bought a cold wallet and they still denied access to my assets. This is not a good company..
04/14/2023	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Unexpected or other fees	CO 80241	Web
XXXX On XXXX, XXXX XXXX, I sent XXXX dollars to Kraken XXXX On XXXX XXXX I received their notification that my funds could not be deposited > I asked for that money to be returned to my account, the one where the funds came from XXXX On XXXX XXXX, Kraken informed me that my bank had bounced the money back > They deposited in my Kraken acc XXXX dollars >I asked them about the other XXXX missing >Their response was that there were some fees included XXXX I asked them to either return my money or give me valid and legal proof of all the fees in the way > They are saying that they can not get that -Attached : Email thread and proof of deposit
03/06/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	NM 875XX	Web
Kraken Crypto currency Trading Co. I opened an account with Kraken. Kraken web site kraken.com requires you to make a bank wire transfer to one of their company banks. XX/XX/2021 at my request my bank wired {$1700.00} to a XXXX account with XXXX XXXX. My bank emailed me the transfer was completed. No funds have been registered in my XXXX account. The only way to contact XXXX for help is through their email support system. I have emailed them 4 times, I only receive a generic response, We will contact you soon. I researched on line about Kraken Scam. There are XXXX of complaints from customers all over the US and world about Kraken Scam.
08/16/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	NV 89509	Web
Following the lead of a man I met on XXXX dating site I invested money in XXXX. Wiring more and more money from XXXX XXXX to XXXX XXXX I was showing profits on XXXX XXXXt . When I tried to withdraw my funds for the real estate deal they were intended, XXXX froze my account. They having extorted me for hundreds of thousands of dollars in " bank security deposit '' fees and refuse to release the {$400000.00} in my account. I am convinced I have sent my money to a fraudulent " XXXX ''. I have defaulted on the real estate deal and am in jeopardy of losing another {$50000.00} because of that. I am broke and physically ill. Please help me.
08/19/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	GA 303XX	Web
I deposited money in to the crypto trading app Kraken XXXX times successfully then I got an error message saying to contact customer support to deposit any further funds. I then contact support who tells me to send the front and back of my debit card and bank statement. I send everything they ask for and wait a week and counting, contacting them every other day for an update. Two days after I contact them I suddenly cant even log back into my account which has my funds in it. When I called customer support again they said I cant do anything about it and he hung up while I was speaking. Absolutely rude and a complete scam.
05/03/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Wrong amount charged or received	CA 950XX	Web
OnXX/XX/XXXXI transferred XXXX $ from my Kraken account to my XXXX XXXX account and paid a XXXX $ fee to do so. I have not received any money in my schwab account, and kraken is doing nothing to resolve the issue. They haven't even responded to the support ticket in 4 days, and they refuse to pick up the phone and talk to me. Their support person doesn't even know their own policies and refused to take any action until 5 days passed, even though their own policy states funds should be received in 0-1 days. Today is now XX/XX/XXXX. Funds are still missing with no explanation or promise to do anything from Kraken.
09/25/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	XXXXX	Web
I transfered XXXXUSDT XXXX from my wallet XXXX XXXX to my XXXX account, tha problem is that when i made the transacction i sent the XXXX usdt into an ehetrum account that kraken had provided instead of sending the XXXX to my XXXX account, so the token went to their ethrum account instead to my XXXX account. this transacction was made and confirmed in XXXX the XXXX. i obviously clamied to the company but they say that they are not responsible of the money because i put a wrong address sothey can take years or maybe never can be recovered. but the money is in their account and they only have to do that manually
11/21/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	OH 456XX	Web
While trying to sell a XXXX for a profit, their entire service went down before a drop in price. All these XXXX exchanges seem to go down when prices are about to drop. Pretty interesting. I tried to sell for profit and couldnt because they were down, when it came back up it had triggered a stop loss that the charts never showed taking place. Stop loss was set at XXXX price never went under XXXX. Instead of gaining the XXXX or XXXX $ from the sale I ended up taking a XXXX $ loss. They shouldnt be able to go down when markets drop with people money hostage. This is not fair. No warning or anything.
11/07/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	XXXXX	Web
On XXXX I deposited approximately XXXX XRP ( Ripple ) in the Kraken exchange account identified with public ID XXXX XXXX XXXX XXXX ( you can see deposit details in the attached file ) My deposit is listed as " on hold '' for more than 3 Months and I have completed all of the verification levels. and my withdrawals are suspended. I created a ticket to deal with the problem # XXXX. No representative of the exchange has contacted me to try to resolve the problem. I have made multiple phone calls and was only told " to watch my email. '' Please Help me. my E-mail XXXX XXXX
12/14/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web	Older American
I am complaining against Kraken, a Registered E-Money Service Provider, for misconduct that manifested in the breach of duty of care. On or about XX/XX/2019, I entered into an investment contract with XXXX XXXX using my XXXX XXXX XXXX account to transfer XXXX XXXX. I transferred my hard-earned money under the instructions of the fraudsters, thinking that I am engaging a legitimate investment firm, however, XXXX XXXX have taken my funds and failed to repay the money to me upon request. Enclosed you will find a letter with detailed information about my case.
03/13/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	FL 33025	Web
I sent digital currency from one echange to another with the wrong address receiving end. Sent Bitcoin to a bitcoin cash address from one echange to another. XX/XX/2018. I asked them to help recover those funds and they replied that they are to busy and dont have the resources for that. That your XXXX dollars are lost. I wrote back begging them to help and that i needed the money badly. They said they might get to it but can t guarantee that it will be any time soon. Very vague anwser. Pretty much they dont have customer service but an anwsering service.
03/26/2020	Yes	Money transfer, virtual currency, or money service Refund anticipation check	Fraud or scam	XXXXX	Web
In XX/XX/2018, I became a victim of Mr. XXXX XXXX ( " the scammer '' ) ( https : XXXX ) via XXXX. He introduced himself as a Bitcoin Miner and Binary Options Trader. He advertised me trading servises as a broker promising 5 % of the commission for mining bitcoins and 15 % for trading options for third parties. Mr. XXXX accompanied me for almost two years as a trading expert, and also maintained contacts with trading companies trademerits.com and XXXX. All moneys was transferred from my e-wallet to the scammers e -wallet for a total amount of {$45000.00}
10/06/2019	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	XXXXX	Web
Hello! Bassicaly i am trying to log in into my account into Kraken and it's saying account temporary disabled and i contacted Kraken and ask why is that, they asked me about my email i don't remember ( 8,9 years ago in the XXXX ) and they said to look thru all emails altough i didn't do nothing wrong was easier to log in and change the email from there or they could have done if wanted to help.Insteed i got the same answer over and over again and sent the same form i have already complited once but no answer why i am not being let log into the account.
07/16/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	XXXXX	Web
I sent crypto of usdc from my one crypto wallet to kraken crypto account on XX/XX/XXXX XXXX for {$170.00} usdc but the funds which were to come with minutes as per the website, dint show up even it was an hour, i mailed and escalated the complaint with kraken customer service but its been 2 days now still my funds are not available and they have been kept on hold, neither kraken customer support has any contact number working to reach out nor their email replies are not any where related to why they kept the hold on my funds.
07/15/2021	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	XXXXX	Web	Older American
Commencing on or about XX/XX/2020, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Fraudsters or Company ), with the design, development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. The equivalent of XXXX GBPwas transferred from my wallet utilizing your services.
09/27/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Confusing or missing disclosures	NY 10035	Web
I received a notification about the closure of my XXXX exchange account. I had been trading there for about 7 years and had never violated any rules. XXXX refuses to explain their actions or discuss them. Here is their email : " Hello XXXX, We regret to inform you that we have closed your XXXX account. For security reasons, we are unable to provide you with the reason why and discuss this matter further. We apologize for this inconvenience and appreciate your understanding. Regards, XXXX XXXX XXXX ''
04/30/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	FL XXXXX	Web	Servicemember
XXXX stoled {$75.00} from my account online. It was my remaining balance of a XXXX investment. XXXX defrauded me and are reaping the benefits of my {$75.00}. They illegally closed my account without my knowledge and XXXX will not refund me my {$75.00}. XXXX XXXX should be shut down and put in jail for defrauding USA citizens as XXXX has defrauded me. XXXX XXXX is located in XXXX XXXX, California and have numerous complaints of defrauding USA Citizens and stealing their money.
05/21/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	CA 92673	Web
I had an account with Kraken that was closed in 2019. I need the account history in order to complete my taxes for 2019. I have been trying for months to get this account history, and they keep refusing or ignoring me. I can not complete my taxes for 2019 without this information, and I am suffering greatly in all my financial matters that require a 2019 tax return as a result. I just want my account history for me, personally, and for my XXXX so I can complete my taxes.
04/27/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	XXXXX	Web
Reference : KRAKENs transfer to a FRAUD SCAM Brokers : XXXX I would like to bring your attention to a serious issue I have with KRAKENs wires that first took place on the XXXX of XX/XX/2019. I have been victimized by a multilayered scam operation orchestrated by XXXX the Company. The funds were transferred utilizing KRAKENs services in the total amount of XXXX GBP! I would also like to point out that on the XXXX of XXXX XXXX I filed a dispute with KRAKEN XXXX
11/18/2019	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	XXXXX	Web
Kraken 's transfer to a FRAUD SCAM Brokers : XXXX XXXX I would like to bring your attention to a serious issue I have with Kraken wires that first took place on XXXX of XX/XX/2019. I have been victimized by a multilayered scam operation orchestrated by XXXX XXXX - the Company. The funds were transferred utilizing Kraken 's services in the total amount of XXXX EUR! I would also like to point out that on XXXX of XX/XX/2019 - I filed a dispute with Kraken.
10/30/2020	No	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	XXXXX	Web
Krakens ( Payward , Ltd. ) transfer to a FRAUD SCAM Brokers : XXXX I would like to bring your attention to a serious issue I have with Krakenpayments that first took place on XX/XX/2020. I have been victimized by a multilayered scam operation orchestrated byXXXX - the Company. The funds were transferred utilizing Kraken 's services in the total amountof XXXX EUR! I would also like to point out that on XX/XX/2020 - I filed adispute with Kraken.
06/14/2022	Yes	Money transfer, virtual currency, or money service International money transfer	Confusing or missing disclosures	XXXXX	Web
Both my wife and I have a cryptocurrency wallet in the company XXXX. In both cases, we process withdrawals, requesting and transferring the funds to our respective accounts. The money has never arrived. We have made several claims and they only give us the answer that they are investigating the amounts. XXXX dollars for mine and XXXX dollars for my wife, the company does not give any answer and they only answer that they are investigating
10/12/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	FL 33160	Web
On XX/XX/ I deposited approximately XXXX XXXX in the Kraken exchange I have had my account for more than 1 year and have completed all of the verification levels. My deposit is listed as " on hold '' and my withdrawals are suspended. I created a ticket to deal with the problem. No representative of the exchange has contacted me to try to resolve the problem. I have made multiple phone calls and was only told " to watch my email. ''
03/19/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CA 94117	Web
My Kraken account has been '' temporarily disabled for more than 3 weeks as of XX/XX/18 i have filed 5 customer service requests and have not received an automated response with a ticket number for escalation. I have joined XXXX and created 3 messages to Kraken at the krakensupport page under myuser name XXXX. I have received a reply from " XXXX " at kraken support but no follow up. I would like access to my account restored.
01/10/2024	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	MO 63010	Web	Servicemember
I wish to practice my right as a customer of Kraken to use your organisation 's service, seeking a formal, impartial investigation to amicably settle my dispute with Kraken Commencing on or about XX/XX/, I fell victim to a multi-layered scam operation run by XXXX, under the domain name XXXX which involved me making deposits for a total amount of XXXX USD from my Kraken account to fraudulent investment firm ( s ).
08/05/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	CA 92407	Web
I purchased XXXX and they placed a warning saying purchases will prevent Withdrawals for 72 hours. I thought nothing of the warning because I had believed they had a different process for sending XXXX to other addresses. Instead to send you have to withdraw. I had placed all the money I needed to use TODAY of which all 100 % is locked up for 72 hours. I need this money now and this is a very very big problem.
03/03/2020	Yes	Money transfer, virtual currency, or money service Refund anticipation check	Fraud or scam	XXXXX	Web
I would like to bring your attention to a serious issue I have with Kraken wires that first took place on the XXXX of XX/XX/XXXX. I have been victimized by a multilayered scam operation orchestrated by XXXX XXXX - the Company. The funds were transferred utilizing Kraken 's services in the total amount of XXXX GBP!, I would also like to point out that on the XXXX of XX/XX/XXXX - I filed a dispute with Kraken.
02/16/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	NM 883XX	Web
Commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX and XXXX ( the Scammers ) DBA : XXXX XXXX XXXX ( the Scam Company ), all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. The equivalent of XXXX USD was transferred from my wallet utilizing XXXX services.
01/12/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	SC 29445	Web
XXXX is a virtual currency exchange that at this point in time, XX/XX/XXXX, has been down 40 hours. There is no way to contact them either by phone number or other way. My entire investment, $ 9k-12k depending on daily market swings, is currently unavailable. They are claiming thst they 're doing maintenance but this is highly suspect. No true company takes their trading platform out for 40 hours.
03/07/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	NM 875XX	Web
I made an account with XXXX crypto trading web site. The web site said to fund the account by bank wire transfer. I sent 2 bank wires. {$700.00} and {$1000.00} and the bank transfer was registered XX/XX/2012. No funds have registered on my XXXX account. Now XXXX says I have to send them more of my personal bank information. Now I have read about many former XXXX customers being scammed by XXXX.
10/30/2020	No	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	XXXXX	Web
I would like to bring your attention to a serious issue I have with Kraken transactions that first took place on XX/XX/2020. I have been victimized by a multilayered scam operation orchestrated by XXXX XXXX - the Company. The funds were transferred utilizing Kraken 's services in the total amount of XXXX EUR! I would also like to point out that on XX/XX/2020 - I filed a dispute with Kraken.
03/05/2021	Yes	Money transfer, virtual currency, or money service Money order	Lost or stolen money order	XXXXX	Web
I was using XXXX crypto exchange to buy crypto currency. I deposited money in my crypto XXXX account. But yesterday i made a withdrawal request of XXXX $ ( XXXX GBP ). it was supposed to get withdrawn instantly in 10 minutes to my account but its been more than 48 hours the money is not in my account. contacted customer support many times but worthless.please help me with this.
01/04/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	CA 91335	Web
I did invest some money with Kraken.com. I tried to log in and I could n't. My account was temporarily disabled now. I tried to contact them.I sent them more than 7 emails by now. It 's been more than 2 days now. They do n't even get back to me. I did inform them that If I do n't have an answer by today I will submit a complaint to CFPB. I just need my account activated.
11/07/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	MI 484XX	Web	Older American
XX/XX/ I sent via wire transfer {$1000.00} from my bank XXXX XXXX XXXX in Michigan to XXXX XXXX XXXX also known as payward ventures inc and they have my money and I have no access to it! They have been asked to refund it and know ignoring all my attempts to contact them. Please help this was my entire social security check. Thank you, sincerely XXXX XXXX XXXX
10/06/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web
Around XX/XX/2023, I fell victim to XXXX multi-layered scam operations run by clone company of XXXX involved me in making deposits for a total amount of XXXX XXXX ( XXXX EUR ) from my Kraken account to a fraudulent firm. I asked Kraken to refund this scam but they refused saying they are not in a position to evaluate whether I was genuinely defrauded.
08/26/2017	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	CA 94941	Web
On multiple times I tried to transfer USD funds from my Kraken account to my bank account. For two weeks XXXX is claiming that it is possible while it is not. Furthermore today I tried to transfer ZEC funds to a different account. This was taking a long time so I cancelled the transaction. The funds from cancelled transaction were never returned to me.
07/01/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	WA 981XX	Web
Company is soliciting and collecting user details info even though they do not service my state ( WA ). I was misled into providing my name and contact information, social security number, bank balance and account numbers, and high resolution scans of my drivers license. Company has refused my request to delete the user details provided.
12/05/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	MO 63122	Web
Im am unable to withdraw money from my account. In order to withdraw funds they require a photo of me holding my ID and a sign. I have sent in multiple versions and they keep denying it. This is an absurd way to verify and then do not offer alternatives to verify, they wont even speak to me on the phone. I cant withdraw my funds!
05/31/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	FL 331XX	Web
My account was frozen, all my XXXX XXXX asset was taken from my account by Kraken after I made a deposit with the amount, Im losing money because Im not able to sell my UST for market price. Customer service not replying to emails, agents who answer phone calls have no clue. An extremely serious disaster.
11/26/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web
Commencing on XX/XX/2017, I fell victim to a multilayered scam operation orchestrated by a Private Investor named XXXX XXXX. The equivalent of 12.4 BTC ( XXXX GBP ) utilizing Kraken. I have done my own investigations and also found that the scammer used XXXX as a beneficiary of my cryptocurrencies.
01/01/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	IL 60657	Web
I transferred XXXX Litecoins into my account which shows up as a transfer in but afterwards I was unable to sell or transfer out any and It does n't show up in my balance either. It seems they have frozen these coins and have not responded as to why or what I need to do to get them released.
07/02/2020	Yes	Money transfer, virtual currency, or money service Refund anticipation check	Fraud or scam	XXXXX	Web	Older American
On the XXXX of XX/XX/2019, I fell victim to a fraudulent XXXX XXXX and XXXX company named XXXX XXXX ( the Company ). Money was transferred from my account to the Company via a bank wire for a total amount of XXXX, XXXX. XXXX XXXX utilizing Kraken Payward Ltd`s services.
09/26/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	VA 234XX	Web
Commencing on or about XX/XX/2021 through XX/XX/2021, I fell victim to two multi-layered scam operations run by XXXX XXXX which involved me making deposits for a total amount of XXXX USD from my XXXX account to Kraken XXXX at the instructions of the scammers.
07/06/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	OR 97405	Web
Kraken takes a deposit and refuses to release it unless you pay them more. They will not refund it to the original source either. When contacted they were less than cooperative and are holding my money ransom. They want to collect more transaction fees.
04/07/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	NJ 070XX	Web
I sent a wire from my bank account at XXXX XXXX to Kraken. My funds sent via XXXX XXXX to Payward can not be deposited - I was told to wait up to 10 business days for my funds to be credited. That is simply unacceptable and needs to be investigated.
05/22/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web
Starting on the XXXX of XX/XX/2019, I fell victim to a fraudulent XXXX company named XXXX ( the Company ). Money was transferred from my account to the Company via credit card/wire transfers for a total amount of XXXX EUR utilizing Kraken services.
05/18/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	VA 201XX	Web
Commencing on or around XX/XX/2023, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Company ), which involved me making deposits for a total amount of XXXX ETH from my Kraken account to a fraudulent investment firm
08/17/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CA 94578	Web
Commencing on or about XX/XX/2023 through XX/XX/2023, I fell victim to two multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX USD from my Kraken account to a fraudulent investment firm..
01/28/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Problem adding money	AZ 85249	Web
I went to send bitcoin into the wallet that their platform generated. Through a bug in their system, an incorrect address was generated and my funds were sent to an account that, while they still have access to, they refused to fix.
01/12/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	TX 78653	Web
Commencing on or about XX/XX/2022, I fell victim to two multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX XXXX from my XXXX account to XXXX at the instructions of the scammers.
10/23/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	IL 60616	Web
Between XX/XX/2023, I fell victim to a multi-layered scam operation run by XXXX which involved me making deposits for a total amount of XXXX USD from my Kraken account to a fraudulent investment firm.
07/06/2020	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	XXXXX	Web
Reminder complaint XXXX Dear Ladies and GentlemeXXXX, please note the attachment. You're closed the complaint. But I'm not agree. Best regards, XXXX XXXX
12/17/2023	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Trouble accessing funds in your mobile or digital wallet	CA 92692	Web	Servicemember
My account is locked out from transferring different currency to my personal wallet although it lets you put money in the account and freezes it.
08/22/2023	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	FL 328XX	Web
I wire the money to Payward Inc to buy XXXX using the help from scammers and they stole my money from XXXX
01/18/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web
Please see attached document outlining the full details of the fraud incident.
01/21/2024	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	AK 99725	Web	Servicemember

01/05/2024	Yes	Money transfer, virtual currency, or money service Virtual currency	Wrong amount charged or received	NC 28403	Web

01/03/2024	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CA 90701	Referral

01/01/2024	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CA 90703	Web

12/29/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web

12/19/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	FL 33023	Web

12/13/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	TX 76021	Phone	Older American

12/09/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	OH 43231	Web

12/02/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	IL 60559	Web

11/07/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	FL 33407	Web

10/06/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web

08/14/2023	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Fraud or scam	CA 90034	Web

07/25/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	WI 53711	Web	Servicemember

07/03/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CO 80904	Web

05/16/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	MN 55407	Web

05/14/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web

03/28/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	MA 02171	Web

03/10/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web

03/08/2023	No	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	UT 84117	Referral

02/10/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt was result of identity theft	CA 94602	Web

01/27/2023	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web

12/24/2022	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	XXXXX	Web

12/06/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web

12/01/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	NV 89032	Web

09/10/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	CA 90046	Web

07/11/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Confusing or missing disclosures	XXXXX	Web

07/04/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	MO 63901	Web

06/16/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	PA 18109	Web

03/28/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Wrong amount charged or received	AR 72626	Web

02/25/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	NV 89169	Web	Older American, Servicemember

01/19/2022	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	GA 30024	Web

01/06/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	XXXXX	Web

11/30/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	WA 98109	Web

10/21/2021	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	XXXXX	Web

09/03/2021	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Fraud or scam	XXXXX	Web

08/30/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	CA 95945	Phone	Older American

08/21/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	NY 11201	Web

08/11/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	XXXXX	Web	Older American

08/09/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	NY 11377	Referral

06/23/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	CA 92270	Phone	Older American

05/24/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	KS 66209	Web

05/17/2021	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Money was not available when promised	CA 95112	Web

05/10/2021	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	XXXXX	Web

04/30/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	TN 37221	Web

03/03/2021	Yes	Checking or savings account Other banking product or service	Closing an account Can't close your account	VA 23702	Web

01/12/2021	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	GA 30269	Referral

12/24/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	FL 33183	Web

12/16/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	GA 30096	Web

08/31/2020	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web

07/02/2020	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	XXXXX	Web

07/02/2020	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Fraud or scam	XXXXX	Web

06/17/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	XXXXX	Web

05/13/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	XXXXX	Web

04/28/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	XXXXX	Web

04/20/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	XXXXX	Web

04/17/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	XXXXX	Web

04/14/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Fraud or scam	XXXXX	Web

05/14/2019	Yes	Money transfer, virtual currency, or money service Virtual currency	Fraud or scam	XXXXX	Web

04/13/2018	Yes	Money transfer, virtual currency, or money service International money transfer	Other transaction problem	XXXXX	Web

04/04/2018	Yes	Money transfer, virtual currency, or money service Mobile or digital wallet	Unauthorized transactions or other transaction problem	PA 19135	Web

03/28/2018	Yes	Money transfer, virtual currency, or money service Foreign currency exchange	Problem with customer service	XXXXX	Web

03/02/2018	No	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	AK 99615	Web

02/14/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Money was not available when promised	AZ 85281	Web	Servicemember

01/05/2018	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	NJ 08724	Web

12/22/2017	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	TX 78741	Web

10/31/2017	Yes	Money transfer, virtual currency, or money service Virtual currency	Other service problem	UT 84104	Web

09/28/2017	Yes	Money transfer, virtual currency, or money service Virtual currency	Other transaction problem	CA 90405	Web