| 11/18/2020 |
Yes |
- Debt collection
- Medical debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
On XX/XX/XXXX a medical flight was taken for our now deceased son and was covered by XXXX XXXX XXXX XXXX. XXXX XXXX sent us the money for the full amount of the flight, and months later we gave the full amount of the check to XXXX XXXX XXXX for the flight.
On XX/XX/XXXX, a year later, XXXX XXXX stated that they over paid us, and now wanted us to repay {$790.00}. We appealed, but during the appeal process XXXX XXXX kept sending us an overpayment recover letter.
On XX/XX/XXXX PAyment Resolution Services out of XXXX, TN sent a " Refund Request '' letter stating that for that service we now were in collections for {$790.00}.
On XX/XX/XXXX a settlement was reached for {$430.00} with Payment Resolution Services and paid, authorization code XXXX. PRS stated a XXXX balance letter would be sent, but never came. Numerous calls were made, 23 to be exact, most to Payment Recovery MAnager, XXXX XXXX. XXXX XXXX never called back or picked up the phone after 11 voice mails.
On XX/XX/XXXX a second " Refund Request '' letter was sent for the exact same claim, with the same date, but now a PRS account number for exactly double the first amount of {$1500.00}.
Over 51 phone calls were made between XX/XX/XXXX and XX/XX/XXXX, mostly to XXXX XXXX, and 23 voicemails were left, but no return. An agent, XXXX, stated that these letters are automatically generated, and she has no control over how they are sent to clients. She advised me that I should pay this amount. She stated she saw that my first account was closed out, but would not send me a XXXX balance letter until the second account was paid. She advised that due to COVID-19 I could not come and pick up the letter, I could not have it mailed ( no mail person in the company ), it could not be faxed, and it could not be emailed. I would have to wait for a mail person to be at the company for her to hand deliver the zero balance letter, after the second account was paid.
XXXX XXXX representatives have stated that I do NOT owe the second amount of {$1500.00} and they never contacted PRS to collect on this amount.
|
| 07/31/2020 |
Yes |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
XXXX claims that they paid for two services ( XX/XX/XXXX, {$230.00} & XX/XX/XXXX, {$91.00} ) in excess of the maximum allowed by my plan and they are attempting to get these amounts back from me.
I have spoken to XXXX representative on several instances ( in excess of 10 calls ) explaining why I shouldnt have to pay these amounts. On each instance, I have been repeatedly assured that yes, I dont need to pay the amount and that this issue has been resolved. I was also provided with a confirmation number of the issue being resolved ( XXXX common purpose ). But for some reason, XXXX through Payment Resolution Services ( PRS ) has been trying to collect on these amounts. I have also been on the phone with PRS on more than 3 occasions explaining the situation. I was initially informed that they have reached out to XXXX about the collection and that I dont have to worry about the collection notice. During my last call they said, XXXX has not responded and that i needed to call XXXX and ask for something in writing on their letter head. The XXXX customer representatives on the phone, however, do not have the authority to provide this in writing and they cant seem to get me to someone with the authority.
At this point, I am having to deal with these collection notices every two months and having to take time out to sit through lengthy phone calls explaining the same story over and over again but no one seems to be able to help. While the amounts themselves are not high, after all the time I have spent trying to resolve this issue, i think it is unfair to have to finally succumb and pay this amount that I do not owe. XXXX and PRS have their own systems that are not communicating with each other and I am caught in between. This is highly frustrating.
|
| 09/28/2022 |
Yes |
- Debt collection
- Medical debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Received a false and misleading refund demand requesting direct payment to Payment Resolution Services , LLC ( PRS ) ( who is not a fiduciary ), conspiring with XXXX XXXX ( qualifying as a fiduciary ), fabricating an alledged claim benefit overpayment of a previously paid medical claim totalling {$11000.00}. XXXX and PRS are aware that such acts fail to align with protected benefits and rights due the insured consumer as documented under applicable plan documents, state and federal laws. However as part of its scheme and without notifying the insured consumer and its plan sponsor providing benefit coverage, XXXX and PRS act in disregard of these consumer protected rights, in exercising its scheme with a focus on their own financial gain. Based on our understanding the scheme results in the wrongful financial gain of both PRS and XXXX which promotes suspicion of and may involve acts that qualify as an unlawful kickback type arrangement, financial fraud, mail fraud, wire fraud and other know prohibited transactions. As recent courts support such systemic use of refund demand and corresponding cross-plan offset schemes are commonly used by insurance companies qualifying as fiduciaries, as a deceptive method to intentionally co-mingle plan funds and recover for its own financial gain, benefits due and owed its insured clients and healthcare providers afforded such benefit payments for healthcare services rendered in good faith.
|
| 01/19/2022 |
Yes |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I receive letters frequently ( multiple times per week ) from XXXX and Payment Resolution Services ( PRS ), " represent [ XXXX ] the interests of XXXX '', for money that is not owed as far as I can tell. XXXXPRS have not provided adequate evidence of why the money would be owed and it is related to medical claims from years ago in most cases ). I have repeatedly disputed the claims by mail, phone, email, and certified mail ( return receipt ), including using the CFPB form cease and desist letter ( which I have the confirmation of receipt for ), yet the letters continue ( for example, I received XXXX in the mail today, which arrived in the last week ). I welcome the chance to clear my name, yet XXXX/PRS refuse to speak to me directly at this point ( they previously confirmed in email multiple times that the debt was not owed )- they continue to deny having spoken to me or having received me emails or letters, and continue to harass my family with bogus debts while not paying actual claims that we should be paid for.
|
| 11/15/2017 |
No |
- Debt collection
- Medical debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
|
Payment Resolution Services is attempting to collect a refund for a payment from XXXX that was never sent to me. The payment was for an out of network medical claim that was processed incorrectly. The claim was corrected after multiple appeals found in my favor - but XXXX still processed this incorrectly eight ( 8 ) separate times. I have documentation from XXXX this payment was never sent, the check was never cashed, and I do not owe this amount. I have filed multiple complaints with XXXX to try to resolve this. My company 's XXXX department has tried to resolve this. I have sent a letter to Payment Resolution Services disputing the debt and asking them not to contact me further. I am still receiving letters that I owe {$37.00}. Please note Payment Resolution Services is now sending me a collection letter with a different account number.
I have attached proof of delivery of the debt dispute letter. Continuing to contact me is a violation of the Fair Debt Collection Practices Act.
|
| 05/20/2022 |
Yes |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
I receive letters frequently from XXXX and Payment Resolution Services ( PRS ), " represent [ ing ] the interests of XXXX '', for money that is not owed as far as I can tell. XXXXPRS have not provided adequate evidence of why the money would be owed and it is related to medical claims from years ago in most cases. I have repeatedly disputed the claims by mail, phone, email, and certified mail ( return receipt ), in addition to filing a complaint with the CFPB earlier this year. In response to my prior complaint, PRS said that they " closed the open inventory, '' yet I continue to receive letters from them ( 3 in the last 2 weeks ). I again welcome the chance to clear my name, yet XXXX/PRS refuse to speak to me despite previously confirming in email that the debt was not owed- they instead continue to harass my family with bogus debts.
|
| 10/09/2023 |
Yes |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
Wrote to company to dispute the validity of debt on XX/XX/2023 and requested further information to verify the debt, sent via certified mail signed for XX/XX/2023 at XXXX by front desk.
I have not received any further correspondence as of today for the information I requested and as required by law 15 US Code 1692g Validation of Debts. I am asking this company via estoppel letter to remove this information from any credit reporting agencies and to stop their collection efforts.
|
| 07/05/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Can't contact lender or servicer
|
|
Web |
|
|
A service called Payment processing center claims that I took out a payday loan in 2015, which I did not. They say I never payed it back and keep calling me and leaving threatening messages. Their number is XXXX
|
| 11/14/2016 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt is not mine
|
|
Web |
Servicemember |
|
Payment Resolution Services ( PRS ) has repeatedly attempted to collect a debt which was in error to begin with. Please see attached letter I sent to PRS which was ignored.
|
| 08/07/2023 |
Yes |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 01/17/2023 |
Yes |
- Debt collection
- Medical debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
|
| 08/09/2019 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Referral |
|
|
|
| 10/11/2018 |
Yes |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 01/04/2018 |
Yes |
- Debt collection
- Medical debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 11/17/2017 |
No |
- Debt collection
- Medical debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/14/2015 |
Yes |
|
- Disclosure verification of debt
- Not given enough info to verify debt
|
|
Web |
|
|
|
| 08/19/2014 |
Yes |
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
|
|