| 06/07/2022 |
No |
- Money transfer, virtual currency, or money service
- Check cashing service
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- Problem with customer service
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Web |
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This complaint is taken from the actual email sent to the company.
The reason for this complaint is due to my experience at a PAYOMATIC located at XXXX XXXX XXXX XXXX in XXXX NY. The reason I chose this location is because you advertise 24 hour service there and as it was after XXXX This is the closest location to me. Normally my wife and I deposit our checks directly into our bank accounts, however in this case we had a dire need to cash this check through your services to then purchase money orders needed for early the next morning.
Upon entering I presented the agent with the check I wished to cash and 2 forms of identification. I had advised the agent I was registered with your services many years ago and may still be in your data base. After searching for my information the agent informed me that I was not in the PAYOMATIC data base and asked if I would like to register to complete the transaction and for future transactions. I told her that I did and she proceeded to capture my information for registration, including taking photos of my identification ( Passport card, State I.D ) and face.
After all this, the agent informed me that there was a problem cashing the check because the check was dated from XX/XX/2021 at which point I politely informed the agent that the check is a STATE OF NEW YORK Department of Taxation and XXXXXXXX XXXX Credit check ( for homeowners ) it is VALID for up to 1 year of the date of the check. The agent then advised me that because it was tax season things had to be done differently and she would have to call her manager for approval. A bit confused and irritated at this point, I complied as the agent photocopied my check along with my identification and stepped away from the window to call her manager, telling me dont to get an attitude with me, its not my fault. I informed her I did not have an attitude with her and that I was just frustrated over the unorthodox procedure she was carrying out. Upon returning, the agent advised me that she could not reach her manager and would try to call another manager.
At this point my patience is wearing thin because this should have been a simple and quick transaction, but it has turned into feelings of discrimination, profiling, and an a growing distrustful demeanor from the agent, as if my I was trying to engage in some sort of illegal act. The agent returned to the window for the third and final time and advised me that she could not get any of her managers on the phone to help ( with an issue that DID NOT exist ) with her processing my check.
She then asks who the other name on the check belongs to and I told her it is my wife ( same last names on the check ), she asked if my wife was available or could be present. Floored by this question I asked why and she goes on to inform me that because the check has 2 names ( my wife and I ) she could not cash the check unless the other named person was present. At this point I could see she was looking for reasons not to cash my homeowners tax rebate check.
Although utterly insulted by this treatment I politely explained that because the check states both names as Pay to : XXXX XXXX OR XXXXXXXX XXXX NOT XXXXXXXX XXXX AND XXXXXXXX XXXX only one party needed to be present to cash the check.
The agent proceeded to try to educate me on how wrong I was and when I asked if this was POLICY of PAYOMATIC she said it was. I explained that legally she was wrong and she then proceeded with great sarcasm to tell me that PAYOMATIC was a cash institution where the policy is what she said it is, she has to go by it and if I didnt like it to take my check to a bank! Even after trying to explain my need to cash my check at that moment, she basically told me take it to a bank with a very rude and indignant attitude.
I left with the feeling that If I had walked into that location with my normal jacket and tie on, at an earlier time of day, the check would have been cashed without incident. However, because it was going on XXXX in the morning and a casually dressed XXXX man comes into your location wanting to cash a VALID STATE OF NEW YORK Department of Taxation and XXXX XXXX Credit check, it seems your agent was extremely biased and seems to have felt that some type of fraud was going to take place, and even though everything was in perfect order, the agent blatantly used false excuses and lies not to provide me the much needed service of cashing my check.
I understand as a private entity you have the right to refuse service, for various reasons, however in this situation this agent had NO JUST CAUSE to create an atmosphere of distrust and bias against me based on my appearance and the time of day! Usually things like this dont bother me because I have dealt with bias my whole life of XXXX, but I can not get past how I was treated by your agent for actually trying to be a patron of your establishment and services!
Furthermore, I need to know what was done with my information and check information that was scanned/photo copied. I do not wish to be registered with your company in any way, I am requesting you delete all information in your system pertaining to me, being that your agent did not provide the services I was registered for.
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| 04/20/2017 |
Yes |
- Money transfers
- Domestic (US) money transfer
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Web |
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At or around XXXX I visited Pay-O-Matic to send money to my teenage daughter who was in XXXX XXXX . I received a call from my daughter that she had issue picking up and the funds, which I was charged {$24.00} to send and when I reviewed the receipt I realized my daughter 's middle name was listed as her first name. I returned to the Pay-O-Matic at XXXX when I had a short break between work calls, I waited for the cashier who helped me to complete the transaction with her client, I signaled the gentleman who was next in line alerting him it would only be a second because I was there earlier and the young woman made a mistake with my transaction. He graciously allowed me to go and I showed the clerk the error, and she responded " you still need to get in line I cant let you skip the line. '' I asked for the manager, sh e said " she 's right there but you still need to wait in line. '' I called the number listed in store ( XXXX ) to speak with someone re : the improper information entered and the fact that I was frantic when my daughter extremely needed the money and could n't receive it because of the clerk 's error. I also want to note that while t he manager calle d in to fix my transaction ; she asked I move to the side to handle the next customer. My daughter has gon e to two lo cations, had to pay transportation and could n't receive her funds. The customer service I received was poor! especially given the fact that my XXXX . was thousands of miles away, I paid for money in minutes it has been hours and I was made to wait additionally while the crowded check cash continued business as usual, and helped someone else through my turn. I am asking for a formal apology from the business, and a refund because I paid {$27.00} for daughter to receive much needed money in minutes, and because of clerk/ashier error it took hours. I also believe that the business needs to speak to the staff about quality customer service despite demographic community/area served. On review of the slip it was completed correctly, and was data entered incorrectly. I look for speedy resolution.
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| 01/08/2019 |
Yes |
- Debt collection
- Other debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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XXXX Sponsored XXXX XXXX XXXX.
Upgrade to XXXX RE : EMPLOYMENT CHECK XXXX.
To XXXX & 20 more XX/XX/XXXX at XXXX XXXX I am writing in regards that I received an check that was not cashable. Therefore, correcting the matters for future reference from reoccurrance.
On XX/XX/XXXX, I received an check for the amount of {$390.00}, for the period beginning of XX/XX/XXXX and ending XX/XX/XXXX, check number XXXX issue to XXXX XXXX, Sales Associate ID : XXXX.
The check that was issued to me had an issue at PAY-O-MATIC, loss and Prevention Department, XXXX XXXX XXXX, XXXX XXXX, XXXX, NY XXXX. The Letter I received from Pay-O-Matic stated, " The following check was returned to us unpaid for the reason listed below. The items was cashed for value, in good faith, in due course and without notice of defect.
Maker : A Division of The Department Return ID : XXXX Check # XXXX Return Reason : Stop payment- C Check Date : XX/XX/XXXX Returned Date : XX/XX/XXXX Check Amount : {$390.00} Returned Check Fee : {$30.00} Total Amount Due : {$420.00} We can not redeposit this item an require that you remit full payment to us in the amount of {$420.00}. '' I would like an full investigation on the matter investigated. This is not supposed to be happening. At this point this looks intentional and deliberate.
Thank you for your time an consideration, it is greatly appreciated. If I can be of further assistance to this matter you can reach me at XXXX or XXXX.
Sincerely, XXXX XXXX
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| 02/07/2023 |
Yes |
- Debt collection
- I do not know
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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XXXX XXXX XXXX XXXX XXXX : XXXX Ext XXXX Fax : XXXX Email : XXXX XXXX XXXX Abused his power as a collector. When speaking to him on the phone he expressed he sent letters to my house.
I honestly told him I never received them. i asked how I can dispute it but only to demilitarize me and say I am a criminal when explaining myself of the miscommunication. He didnt believe me and called me a fraud and threaten to take legal action after a year of claiming to contacting me even tho I cooperated. He was rude and putting me in a box as a criminal and dismissed anything I said his response was I have to pay after asking questions to dispute and speak to someone to negotiate. He denied. Not sure if XXXX records calls but if they do you and get a copy from them. Because of him being rude I told him to send me an email. i reached out and sent emails to only get an email threatening to report me as fraud. He has claimed to have been calling me for a year which is harassment. Even after finally speaking to him and being transparent and understanding all he cared was to pay pay pay and threaten to report me to fraud after saying on the phone he know its wasnt malice but you have to pay which was an error on there part not intentional. He refused to help me dispute the case and just threaten me to report me to fraud.
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| 01/02/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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- Problem with customer service
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Web |
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The customer sevice said that she was going to help me with XXXX and did not assist me. I am still waiting. I have a goverment licence for XXXX and I spoke to XXXX XXXX and told her that I have to register the XXXX XXXX funds for my compensation for my program. She said ok. I explained to her that the XXXX XXXX agent said that the computer device to register the XXXX XXXX funds was at payomatic and that the computer has been there for a long time. The agent told me this in 2015. Please note that as a licensed contracter, please notify the payomatic director XXXX of my rights to register my XXXX XXXX shareholder funds. XXXX said that she would speak to anyone who can call her to let her know that I am ready for the funds to be released from XXXX XXXX. The XXXX XXXX agent said that the computer device to register these funds is at payomatic and she told me that in 2015. I already confirmed with the Federal Trades Commission with proof of funds and I already confirmed with the XXXX XXXX agent XXXX XXXX and she said that my funds are ready to be released as a grant XXXX licensed with the federal government. Please let the payomatic director XXXX know that I am ready to retrieve my funds.
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| 11/19/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
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- Problem with customer service
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Web |
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On XXXX XXXX 2018 I received a phone call from an Employee at Payomatic threatening me with my life and making all sorts of anti-Semitic comments. All phone calls and all threats were recorded. I also have threatening texts from the same employee. I contact Pay-O-Matics department of Human Resources. I spoke to a XXXX and left a voicemail for a Mrs. XXXX. I also call to speak to XXXX and XXXX and could get no response and or action. I am asking for an email address where I could send all recordings and I would like this matter dealt with immediately. I would hate to include CFPB in a lawsuit as well for protecting Pay-O-Matic in an anti-semitic attack.
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| 06/14/2016 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
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- Communication tactics
- Frequent or repeated calls
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Web |
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This debt collector has called me several times a day for the past week. I have recorded each time they have called and emailed me. They have emailed me at least twice a day on a daily basis. I had explained to them the payment process my company goes through before issuing a payment and that I will call to make the payment. The collector for pay-o-matic continues to call constantly, interfering with my daily work routine.
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| 02/04/2019 |
Yes |
- Debt collection
- Other debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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Pay O Matic cashed a check that was payable to XXXX XXXX. Pay O Matic alleges the maker of the check put a stop payment to the check. I have requested tangible proof from Pay O Matic but I keep receiving threatning phone calls from an employee name XXXX. I have received an average of six phone calls a day and also various voicemail messages from this employee. He claims he will sue me for the money.
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| 05/22/2015 |
No |
- Other financial service
- Check cashing
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Web |
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Pay-O-Matic cashed XXXX of our checks to a customer without verification. We had stopped payment on the check at the customer 's request. Now, they continually harass me and my company 's management regarding this check.
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| 09/10/2020 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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- Problem getting a card or closing an account
- Trouble closing card
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Postal mail |
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| 04/17/2019 |
Yes |
- Credit card or prepaid card
- General-purpose prepaid card
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Web |
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| 08/14/2018 |
Yes |
- Debt collection
- Other debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Phone |
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| 01/20/2015 |
No |
- Prepaid card
- Other special purpose card
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- Unauthorized transactions/trans. issues
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Phone |
Older American |
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