| 12/05/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Closing on a mortgage
- Changes in loan terms during or after closing
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Web |
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Around roughly XXXX XXXX XXXX I went under contract for the purchase of a home in XXXX XXXX and began my search for the best rate by finding an appropriate mortgage broker. I came across XXXX XXXX and decided to reach out for a rate. I was contacted by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Upon speaking to XXXX I explained that I was seeking to purchase a home in Tennessee. I explained that the purchase was for a property originally listed for XXXX XXXX but that I had been able to reduce the price to XXXX with 6% in seller credits (XXXX She assured me that XXXX XXXX and herself were licensed in XXXX so she would be able to get us the best rates for this transaction as she had an expansive network of banks she could reach out to for the best rates. I saw her emailed noted We are licensed in:
AXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. However, I also noted that her email noted that they were in the Top 1% of brokers, fastest growing loan officers, and featured on several news articles such as XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. However, I noted the email also stated that they had an A+ rating on the XXXX but they were not XXXX rated when clicking on the link and had a 3 out of 5 star rating.
I let her know that I wanted to use the seller credits to pay for the closings costs and to buy down the rate and asked for a temporary buy down such as a 3-2-1 buydown. She stated no lender offered temporary buydowns such as a 3-2-1 buydown for this type of loan at this price point but that I could do a permanent buydown and reduce the interest rate as much as I wanted to given that I would have roughly $90,000 dollars left over after closing costs. I let her know we could do that as it would essentially reduce my rate a couple of percentage points and allow me to keep the mortgage for longer. She let me know that it was a mathematical equation to reduce the rate by a certain amount and we would just do so at the closing once we had all the lender fees - essentially we would just apply these left over credits to the interest rate at the closing table. Subsequently, she asked me to submit an application and get a credit report and discussed some rates she had received and sent me a quote via email for 8.35% or 7.75% with roughly XXXX in points buydown and a 15% down payment. I noticed her email stated The rate CANNOT be locked until we have an appraisal and initial underwriting approval from lender. Initially, this later disclaimer was concerning as I was aware rates can be locked even before receiving the loan estimate and do not require an appraisal or initial underwriting approval. However, I decided to disregard this and proceed in good faith.
Subsequently, I got in contact with her and she advised me the rates had increased dramatically. She advised me that rates were now at almost 9% for a 15% down payment mortgage and advised in getting a mortgage at 20% down payment which would bring the rates back down to the 7.75% range with no points. I let her know that I did not have 20% available for this property which would be roughly $430,000. She asked if I had any other properties and I let her know I had an apartment that was currently rented and the home I was living at. She asked whether these had any equity and I let her know they should. She advised me to take out a HELOC on a property in order to have more cash available for a down payment which would reduce my mortgage rate and subsequently refinance a few years down the road once I had gained some equity. She sent me a quote for this via email which was at 9.8% with 2.99 points cost for a HELOAN of XXXX. She explained that the overall payment would actually be lower if I took this out as it would reduce the main rate for the larger mortgage and stated that her lender was perfectly fine with taking out a HELOC and using that for a down payment. I let her know that that was a good idea and I would consider it.
After considering this, I reached out to her and let her know we could proceed as she had advised and to please send the Loan Estimates for both the mortgage and the HELOC. She let me know that she was out of the office and would do so when she had a chance. She sent me a link on XXXX XXXX XXXX to send her all of my documents such as my income and identity documents. On XXXX XXXX XXXX I reached out again regarding the loan and was advised that rates had gone up again and that the HELOAN she was offering was now roughly from 10.75% to 13.375%. On XXXX XXXX XXXX she advised me via email she was trying to get a lock at 13.375% and that there would be fees such as appraisal and title fees but that she could not receive an estimate. I told her that I would be flying to Tennessee for the property inspection but to please send me the loan estimates for the mortgage and HELOC. Once I landed, I again asked for them and she wrote me via email that they had not made the loan estimates yet and that they had three days to make them but she had locked the rate. I asked to please be sent all numbers so I could be sure about the fees and especially in regards to the mortgage, which I had been told that they could beat 7.75% if I went with them. By the end of the day, I still had not received any official documents and grew worried about the rate as I was now paying 7.75% for a 20% mortgage instead of a 15% mortgage and having to take a HELOC to cover this expense and I did not want rates to jump again on me. I decided to call XXXX who let me know that she had the rate locked at 7.625% and sent me a snipping of the lock and stated that PRMG would honor it in their loan estimate but that they were doing a manual lock so it was taking longer to send the loan estimate but assured me not to worry. She sent me several snippings and emails confirming that we were good to go and things would not change including forwarding an email from PRMG saying the rate was locked.
On XXXX XXXX XXXX, she let me know that the rate had now gone up to 7.75% and that they still could not send the Loan Estimate but sent me a Loan Estimate draft. I complained about the rate going up despite being told it was locked at 7.625% and she scheduled a call with XXXX XXXX of PRMG who let me know the issue was that the rate had been manually locked and that the system did not process it and that now the rate was 7.75%. I explained that I had relied on the lower rate to go with them but to please proceed without any other surprises as I wanted this deal to go through without a problem. I was assured I would receive no new surprises and that they would honor the new 7.75% rate without any new surprises. XXXX also sent me a Loan Estimate from XXXX XXXX for a HELOC at 12.625% for a HELOAN of XXXX with origination fees to XXXX XXXX of XXXX (2%). I complained to her about additional origination fees by XXXX XXXX when she had advised a HELOC to reduce costs and they were already being paid roughly XXXX dollars for the mortgage and she said she might be able to reduce it to 1% if the HELOC was for a lower amount.
At this point, I felt that an increase from the initially quoted 9.8% for the HELOC to now a 12.625% with XXXX in origination costs combined with the frequent changes in rate, inability to receive loan estimates, and increase in rate on the mortgage to buy the property itself was abusive and I had to find an alternative at least for the HELOC itself. I decided to submit my application with various lenders and was able to receive a HELOC for roughly 10% interest and only roughly XXXX in costs. A few days later I let XXXX know I had found another lender for the HELOC and would proceed in that manner.
Things settled down but now I was a little cautious about how things were going. I proceeded with the lending and was subsequently told by XXXX that the underwriting was going through without any issues and that I had been conditionally approved by PRMG. She stated that my income was more than enough for the property and that I had a DTI of only 17% and we were qualified up to at least 43% DTI. She stated we were essentially only waiting for the appraisal in order to be able to close.
I was relieved and allowed roughly a week to pass before looking at things further. However, now that I had seen a few red flags from XXXX XXXX XXXX and PRMG, I decided to look into the cost of buying down the rate. I communicated with XXXX regarding increased title costs roughly XXXX over what was in the loan estimate by the title company. I also discussed the rate buy down and was assured against this would be done at the closing table, would be left to the very end given how the closing costs may change, and that it was a mathematical equation of prepaid interest that every lender charges as you are essentially just prepaying your interest up front. However, roughly around XXXX XXXX XXXX I began doing research regarding the rates and began scrolling through XXXX when I found out that buying down the interest rate was not a mathematical equation as I had been told and should not be left to the closing table. In contrast to what XXXX had told me, lenders can charge any amount they deem fit to buy down the rate as this is not regulated. Moreover, if you do not use the seller credits for closing costs, the seller credits will be returned to the seller. Having found this out, I became hysterical as I would essentially be in a position to lose the roughly XXXX XXXX by it being returned to the seller. Now several weeks had passed and I was unsure if I would be able to get a new lender. Moreover, I had successfully filled my application for a HELOC for roughly XXXX to be able to increase my down payment as suggested by XXXX and would be in a terrible position if I did not acquire the property. Knowing this, I decided to reach out to XXXX to send me a rate sheet to be able to calculate how much I would be charged to buy down the interest rate.
On XXXX XXXX XXXX, I reached out to XXXX to receive a rate sheet to be able to calculate the interest rate. She told me that she had reached out to PRMG to receive this but that it would take several days to receive as they did not have rate sheets readily available. I felt this was not honest as I was able to pull up rate sheets immediately with several lenders online including XXXX XXXX XXXX XXXX, and several other lenders I had researched. I decided to give them several days and kept following up to see when I could receive this. However, despite reaching out several times, they would not send a rate sheet or any documentation regarding how much it would cost to reduce the rate with the remaining seller credits. I kept reaching out to XXXX and she kept telling me she could not rush the lender. I told her I was worried that the lender would have another surprise after everything that had happened before and that I needed and official document from them showing what it would cost to buy down the rate. She kept delaying and would not offer me any information regarding how much it would cost. I let her know that I was in a rush as several weeks had passed and the more time progressed the less option I would have with other lenders. However, I could not get any further information to resolve this matter.
Around XXXX XXXX XXXX, XXXX let me know that PRMG would be asking for roughly XXXX dollars to reduce the rate by 1.25% from 7.75% to 6.5%. I began to investigate whether this amount was a reasonable amount to charge to reduce the price by 1.25% and received several instant quotes from several other lenders including XXXX XXXX XXXX XXXX XXXX. Both these lenders quoted only around XXXX dollars to reduce the rate by 1.25% under the same mortgage program - essentially making PRMGs and XXXX quote 300% that of any other lender for reducing the price only 1.25%. At this point, I became hysterical regarding this issue as I had had several bait and switch tactics pulled throughout this whole process with this broker and lender. Now, PRMG and XXXX were essentially letting me know that unless I paid XXXX to reduce the price only 1.25%, I would either have to pay them that or the excess of XXXX dollars in seller credits would be returned to the seller. I communicated with XXXX that we would have to find another lender as we had wasted several weeks working with PRMG and that I had been concerned and voiced my concerns regarding their several bait and switch tactics since we had began working with them. However, XXXX insisted there were no other lenders that could help us and that we should not let go of PRMG as my income had been approved by them and we were almost all set to close. I began reaching out to other lenders and let her know that XXXX XXXX XXXX XXXX XXXX offered a much more reasonable cost to reduce the rate and that XXXX XXXX even offered a 3-2-1 Buydown option which would be much more beneficial as if I refinanced within 3 years, I would be credited back any unused amount of the seller credits. I referred her to them and let her know I had been quoted at 7.75% with no points. I told her I wanted to give her another chance but to please not let me down and she ensured me she would work with these other lenders to get me the best rate and close on time - she let me know by the next day I would receive my new Loan Estimates from these lenders. I had already began the process with XXXX XXXX and XXXX XXXX and had received quotes at 7.75% with reasonable buy down options and she would only have to continue the process. At this point, I did not know whether I could fully trust her or if the lender was the point of issue, I referred her to XXXX XXXX XXXX XXXX XXXX to get alternative lending but I had also reached out to XXXX and decided to keep this to myself to see if she was the cause of the issue of if it was only the lender.
Within one day of being referred to XXXX XXXX XXXX XXXX XXXX, by the very next day of XXXX discussing anything with them, my rate had now increased from these lenders from 7.75% to roughly 8.375%. XXXX also provided me a Loan Estimate stating it was from XXXX XXXX but I now noticed that the points cost had increased from roughly XXXX XXXX XXXX to work with XXXX XXXX XXXXnstead of PRMG. This was in stark contrast from the quote I had received directly from XXXX XXXX the day prior at 7.75% with no points costs. Moreover, I noticed that the lender on the Loan Estimate stated it was from XXXX XXXX XXXX. with a Tennessee XXXX XXXX XXXX XXXX as the lender instead of XXXX XXXX and it did not contain any information regarding the Mortgage Broker. I was not only surprised that my rate and points had gone up just one day after letting XXXX know to pursue this alternate lender, but was also surprised how the Loan Estimate was drafted. I decided to look at this Loan Estimate and compare it to the previous one received from PRMG. I saw that PRMG had been listed as the lender on their Loan Estimate and that the Mortgage Broker as XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX and the Loan Officer as XXXX XXXX XXXX XXXX XXXX and Tennessee License XXXX XXXXn no way, shape, or form was XXXX XXXX listed in any of the disclosures. I had not met or ever heard of XXXX XXXX Moreover, it seemed that XXXX XXXX was using his Tennessee license to process this mortgage. Moreover, it also seemed like XXXX XXXXXXXX was citing XXXX XXXX XXXX as well as their Tennessee License. When I then compared the Loan Estimate I had received when XXXX XXXX quoted the HELOAN by XXXX XXXX at 12.625% and roughly XXXXXXXX in points, I also noted this was a Loan Estimate for Florida as the property was located in Florida but again XXXX XXXX was not mentioned in any part of the disclosure. Instead, XXXX XXXX was again noted to be the Mortgage Officer as follows: LOAN OFFICER XXXX XXXX XXXX XXXX XXXX XXXX XXXX In this case, XXXX XXXXXXXX used a separate license instead of XXXX XXXX in contrast to how they had drafted the Tennessee Loan Estimate as follows: MORTGAGE BROKER XXXX XXXX XXXX XXXX XXXX XXXX XXXX
When I discovered that XXXX XXXX had notified XXXX other lenders, and brokers that I was seeking new financing options, it was clear that she had communicated with other parties involved in the transaction, which negatively impacted my interests. I had already noticed several red flags and decided not to pay an exorbitant fee of XXXX to lower the interest rate, choosing instead to find another lender. I referred XXXX XXXX to two online lenders, but after she spoke to them, they suddenly found issues with my income and refused to extend credit. Not deterred, I approached another lender on my own, who conditionally approved me swiftly, signifying that I could have closed on the property.
However, once XXXX XXXX learned that another lender might be involved, she told the listing agent that I wouldn't qualify due to supposed income issues. This unwarranted interference weakened my bargaining position considerably. Following her remarks, the seller's agent came back to me to renegotiate the purchase price by approximately XXXX threatening not to close on the property unless I stuck with the original lender and adhered to the initial closing date. This put me in a precarious situation, limiting my financing options, binding me to the original lender, and putting my XXXX in escrow at risk.
After refusing to pay the fee to buy down the rate, I began encountering problems with PRMG, the lender I was conditionally approved with. They suddenly became unable to verify my income, claiming it was declining and that I'd need to pay a higher rate. I clarified that my income had been consistent, with an increase in the last quarter. Despite this, PRMG changed their requirements, asking for a P&L and then for bank statements, including sensitive business information.
I fulfilled over 25 conditions set forth by XXXX XXXX and PRMG, who continued to request more documentation. Even after being told I had met all conditions and just awaited the final investor signature, nothing progressed. I repeatedly requested the closing disclosure to meet the deadline, concerned that these delays were a ploy to let the rate lock expire and incur higher fees.
The night before closing, PRMG and XXXXXXXX sent me a counteroffer: I was denied the initial loan product but approved for another, which would now cost me an additional XXXX for the same rate, with the possibility of more conditions. This came after I had repeatedly sought updates and expressed concerns that this delay might be a strategy to justify higher fees.
In the end, I was left with a stark choice: either accept the increased fees or risk losing my XXXX escrow deposit. This was because I couldn't officially claim that the financing contingency hadn't been met without a formal denial, which they refused to provide. It was a concerted effort to delay the closing, avoid providing disclosures or formal denials, and ultimately, it seemed they intended to charge me higher fees under pressure. PRMG's counteroffer required additional payments and higher rates, raising suspicion of intentional delay and a bait and switch tactic. These actions seem clearly in conflict with regulations protecting consumers.
I was forced to back out of the deal. Even then, PRMG and XXXX refused to issue me a formal denial letter so that I would not be able to get back my XXXX in escrow payment. THE HOME WENT BACK ON THE MARKET AND SOLD FOR XXXX MORE THAN I HAD IT UNDER CONTRACT FOR. THIS CAUSED ME A TREMENDOUS FINANCIAL LOSS. I AM SEEKING YOUR HELP IN HOLDING THESE PEOPLE ACCOUNTABLE FOR THEIR CLEAR VIOLATIONS.
FACTS:
Introduction of Parties:
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, with a distinguished career in financial law.
Respondent: XXXX XXXX, a mortgage broker affiliated with XXXX XXXX and PRMG, falsely claiming to be licensed in Tennessee at the time of initiating the transaction.
The Contract and NegotiationXXXX XXXX XXXX secured a purchase contract for a home, reducing the price from XXXX XXXX XXXX XXXX XXXX, negotiating 6% in Seller Credits, bringing the net to approximately XXXX XXXX.
XXXX XXXX XXXX XXXXXXXX XXXX services as a mortgage broker to find a suitable lender. XXXX XXXX XXXX XXXX by claiming she was licensed in Tennessee and qualified to handle the deal.
Licensing Irregularities and Misrepresentation:
XXXX XXXX falsely stated her licensing in Tennessee, despite being only licensed in California as of XXXX. After several weeks and several red flags, the complainant reviewed his disclosures and found out that XXXX XXXX was not licensed in Tennessee but rather was using a colleagues license, XXXX XXXX who the complainant never met or spoke to and who was listed on the Loan Estimate and Disclosures.
Investigations into XXXX XXXXXXXX revealed licensing suspension in California due to non-payment of dues (subsequently, re-instated) and permanent revocation in Georgia due to providing false statements.
The loan estimate did not mention XXXX but rather Trevor XXXX an unknown party to XXXX XXXX.
Even the lender selected by XXXX XXXX, PRMG, seems to have a questionable background. Investigation into the Loan Processor at PRMGXXXX XXXX XXXX, shows his license and ability to work in the mortgage industry was suspended for 5 years in Washington state for working without a license.
Seller Credits & Rate Buy-Down Misconduct:
Initially, the complainant informed XXXX XXXX that he had gone into contract for the purchase of the property with 6% seller credits which were essential to use to buy down the rate given the current high interest rates. XXXX XXXX stated this would not be an issue. Upon getting an initial quote, XXXX XXXX let the complainant know that he was locked at 7.625% with no points. After repeatedly requesting the Loan Estimate, the complainant was told that he would not receive it until the 3 day mandatory deadline but that he should not worry because the rate was locked. However, upon receiving the Loan Estimate, the rate was now 7.75%. The complainant was contacted by XXXX XXXX XXXX XXXX XXXX of PRMG who let the customer know it was an issue due to a manual lock procedure and could not be honored at the lower rate but this would not happen again. This was one of the first red flags noticed by the complainant. XXXX XXXX misled XXXX XXXX about the ability to use seller credits to buy down the rate, both in writing and verbally. She initially advised the complainant that buy down the rate was a mathematical equation for prepaid interest and would be the same charge by all lenders. She stated this could be left until the closing after all closing fees were accurately specified by the title company applying the left over seller credit to the rate buy down.
After several red flags, the complainant decided to request a rate sheet to assess the exact cost of buying down the rate. He was not provided this for several days. Once provided, XXXX provided an outrageous quote of XXXX to buy down the rate, roughly XXXX of the market standard, against XXXX XXXX clearly stated intention in the contract. The complainant verified this previously undisclosed amount was exaggerated by receiving two quotes from two other lenders who quoted roughly XXXX for the same buy down amount offered by PRMG for XXXX
HELOC & Interest Rate Misguidance:
XXXX repeatedly proposed a second mortgage or HELOC with over 12% interest rates, despite XXXX XXXX concerns over the increasing debt burden. The complainant was advised this would be the only real way to obtain the primary loan as it would allow the complainant to put down a down payment of 20% and lower the interest rate from almost 10% for the primary loan. He was assured this would not affect the ability to secure the primary loan regarding income and that the lender had approved this transaction for the primary mortgage on the new property and did not care about the borrower obtain such a loan. XXXX XXXX secured a HELOC at 10% interest rate for roughly XXXX dollars after XXXX persistent misguidance, expressing concerns over her increasing interest rates.
Confidentiality Breach & Interference:
XXXX communicated with other parties, such as the listing agent and other lenders, damaging XXXX XXXX interests. After the complainant began seeing many red flags and was asked for XXXX dollars to buy down the rate, the complainant decided to seek financing from another lender. The complainant referred XXXX to two lenders he had found online. However, despite being conditionally approved with PRMG without income issues to that point, after speaking to XXXX, those two lenders found issues with the complainants income and would not extend credit. The complainant decided to reach out to one lender independently to see if he alternative financing was possible with XXXX interference. This lender quickly conditionally approved the complainant and would have been able to close on the property. However, once XXXX learned of the competing lender when contacted by the listing agent arranging the new lenders appraisal, she informed the listing agent that the complainant would not be able to qualify due to income and had several issues with his financing.
Evidence of this includes statements from the listing agent and possible texts from XXXX highlighting a clear breach of confidentiality.
This interference affected the negotiation and financial aspects of the transaction, as XXXXXXXX comments to PRMG led to a weakened bargaining position for XXXX XXXX. Subsequent to XXXX statements, the sellers agent communicated with the complainant and asked to renegotiate roughly XXXX XXXXXXXX that had been reduced from the purchase price of the property or the seller would not close on the property. The seller insisted he would not extend the closing date due to XXXX comments and would decline the deal should the complainant not proceed with the original lender and meet the original closing date. This caused great harm to the complainant as it limited his financing options with the new lender, limited his time to be able to secure financing, bound the complainant to the original lender, and put the complainants XXXX in escrow at risk if he made any misstep until closing.
Replacement Cost Estimator (RCE) Request: XXXX XXXX request for an RCE raises questions about her awareness of Florida's legal regulations. XXXX repeatedly asked for a RCE despite being informed by the complainant that the insurance company could not provide one as he was a Florida resident and Florida law made it illegal for a lender to ask for an RCE or condition the loan on receiving an RCE. XXXX responded stating she knew of the law but if the complainant would not provide it, he would have to increase his insurance almost by three-fold.
Her response indicates knowledge of Florida's legal changes, proposing options for the loan amount or insurance agent collaboration to meet agency guidelines. This occurred despite the recent change in Florida Statute 626.9551.
CS/CS/CS/HB 1209 - Solicitation of Replacement Cost Estimators and Other Proprietary Information - pp. 3435, 626.9551, F.S. -Prohibits a person (or entity) from requiring an insurance agent or agency to provide the replacement cost estimator (RCE) or other proprietary underwriting information of an insurer as a condition precedent to or subsequent to lending money or extension of credit secured by real property. The bill also prohibits an insurance agent or agency from providing such information.
Loan Program Switch & Additional Fees:
The original loan program was a 7.75% loan on 80% of XXXX loan amount, with no discount points and a 1% mortgage broker compensation fee. XXXX XXXX and PRMG initially promised 7.625% rate and sent documentation that this rate was locked, which later changed to 7.75%.
The issue escalated with various miscommunications and delays, leading to a sudden change in the loan program.
Despite being conditionally approved for several weeks, once the complainant refused to pay XXXX dollars to buy down the interest rate and after XXXX closed the alternative lending options, the complainant began having issues with PRMG. Suddenly, they were unable to verify his income. Initially, the complainant was advised that he had declining income and as such he would have to receive and exception and pay a higher rate. However, the complainant explained that the last 3 quarters his income had been roughly the same with an increase the last quarter. Nonetheless, the complainant was advised that bank statements may not be used to verify his income now and he would have to submit a P&L which would be used to verify income. The complainant submitted a P&L provided by his accountant. However, the issues continued. PRMG continued asking for bank statements and documentation regarding the bank statements including confidential and proprietary business information. Howard continued asking for conditions to be met which totaled over 25 conditions. Despite this, the complainant was assured that he had now met all conditions, had been signed off and cleared by underwriting, and that all that was left was the final investor signature. This was roughly 3-4 days before the closing and the complainant repeatedly asked for the closing disclosure in order to meet the closing deadline and explaining that the closing date could not be extended due to the issues caused by Howards disclosures to the listing agent. Despite this and the complainants statements he was worried about this being a delay to allow the lock rate to expire, the complainant was assured final signature would be received by the investor and he would be approved. PRMG, XXXX XXXX XXXX XXXX still refused to send out any disclosures. They also communicated with the title company asking for 100% LTV disclosures and various other documents with terms not previously agreed upon. However, the complainant was still assured the final step was investor signature and the property would close. He was subsequently assured the investor had signed off and approved the loan however, everyone went silent and would not respond to the complainant. Nonetheless, the night before the closing, the complainant received a counteroffer from PRMG and XXXX stating that he had been denied for the initial product but approved for another one and if he wanted to proceed it would now cost him roughly XXXX for the same rate and he still had to meet some conditions and other conditions may arise. This was despite the complainant repeatedly emailing both PRMG, XXXX XXXX XXXX XXXX XXXX requesting updates and stating that he hoped this was not a tactic to delay the closing to charge higher fees. Nonetheless, these entities and individuals conspired to delay the closing, not provide disclosures, not provide any forma denials, and delay the closing to such an extent despite previously assuring approval such that they would be able to charge higher fees. Moreover, they refused to send a formal denial letter to the complainant leaving it clear that the complainant could either 1. Accept the increased fees or 2. Lose his $50,000 escrow deposit as he c
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| 04/06/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Around XX/XX/XXXX, me and my wife started looking to purchase a new home. At the time we owned our current home and still had a mortgage which we were paying each month. Due to the rental rates in our area, in XX/XX/XXXX we made the decision to rent our home, instead of selling it.
I researched lenders online to determine if there were any lenders that had less than 20 % down payment programs. I work in the mortgage industry ; therefore, I contacted a few lenders I know to see if they had less than 20 % down payment programs. Several of the lenders indeed had programs which offered less than 20 % down payment. Since most of the programs required at least 11 % - 15 % down payment, I decided to keep researching lenders for a program that allowed less than 10 % down payment. A lender named Paramount Residential Mortgage Group ( PRMG ) which states on their website ( link below ) We specialize in mortgages above the conforming loan limit with as little as 5 % down up to a sales price of {>= $1,000,000}. 10 % down up to a sales price of {>= $1,000,000}. Here the link to the website https : //losangelesjumbomortgageguru.com/manuel/? XXXX # XXXX I contacted PRMG to inquire about the 5 % down payment program. After speaking to the loan officer and understanding that I would have XXXX as a second mortgage, I felt comfortable with the program and decided to obtain a pre-approval letter. I provided all the necessary information/documentation for the pre-qualification and on XX/XX/XXXX, received a pre-approval for {>= $1,000,000}, with a down payment of {$62000.00}. Attached to this complaint is the pre-approval letter.
Since we were looking for a new build there was one builder that refused the pre-approval letter, due to the mortgage company may not meet their deadlines for a conditional approval.
On XX/XX/XXXX, we entered into a purchase agreement with the builder XXXX, to purchase a home in the amount of {>= $1,000,000}. XXXX also required conditional approval deadlines, which was XX/XX/XXXX, and close of escrow deadlines which was XX/XX/XXXX. PRMG was able to meet the first deadline and provided a conditional approval on XX/XX/XXXX. However, on, XX/XX/XXXX, I received an email from the processor on my loan at PRGM stating we are still short to close {$15000.00} not including the closing costs. At that moment, my wife and I were confused, how did we receive a conditional approval in XXXX, but now we are short to close {$15000.00} not including closing cost, nothing changed with our income, assets, or liabilities from XXXX to XXXX. Instead of renting our property we made the decision to sell and use the proceeds to pay the {$15000.00} and closing costs. We informed PRMG that we were going to sell instead of rent the property.
On XX/XX/XXXX, our sell was completed, and I inquired with PRMG if we would be signing docs but was informed the XXXX loan docs were still pending. XX/XX/XXXX, at XXXX, I received an email from my loan officer at PRMG stating ; I am so sorry for the delay. Our second lien holder is giving us prolems since you sold your house. The change, changed our approval ( I would think for the better ) they are saying they are worried about payment shock and are worried that if one borrower leaves the others will have a hard time paying. They are NOW only wanting to approve us to 90 percent. We have the approval and can get docs but we have this change.
I am so sorry. I think I am going to find a new second investor. Please call me if you want to discuss. The rate is better but it's an additional five percent down. Once again I'm sorry for the last minute change. We have been waiting for docs and I just got a call from management today.
Once again we were confused since we sold our home we had over {$300000.00} in equity that we received, the day before we are set to close the XXXX company will not approve an additional 5 % because they are worried about payment shock and onXXXX person might leave. Why would there be payment shock on a XXXX loan that is XX/XX/XXXX loan nothing changed with our income, assets, or liabilities. Also, there are four people on the loan. Myself, my wife, my wife mother, and my wife father. My wife and me have been married for 12 years and together for 25 years. We just had a baby XX/XX/XXXX. My in laws have been married for 42 years. So, for PRGM to say they are worried if someone left the loan is not a condition for us to come up with an additional 5 % down, when we were conditionally approved by PRGM twice. Also, the loan officer offering to find another lender was not acceptable, when she knew that we needed to close escrow the next day.
We did not want to pay the additional 5 %, but since we had sold our home and was waiting to close on the new home we were now XXXXXXXX, we had no choice, but to pay the additional 5 %. We paid the 5 %, closing costs and signed docs all on XX/XX/XXXX. We were thinking the nightmare was over, but it was not. On Friday XX/XX/XXXX, the end of the week, I was on the phone all day with the loan officer to confirm if we were going to close escrow and finally was advised that we would not be closing escrow. Once again PRGM was waiting on the XXXX company to close escrow, but they did not receive a 1004D in time to close. Once again, I am in the business, a 1004D can always be provided post close as well, but a 1004D was keeping me XXXX over the weekend. We finally closed escrow XX/XX/XXXX, after XXXX, the builder sent an email stating they would not hold up the property any longer and would have to charge us 1 % for delay passed XX/XX/XXXX. XXXX and the XXXX company was able to close escrow after receiving that email.
This 5 % program that PRMG offers seems like a bait and switch program, since PRMG knew I sold my home and have additional assets prior to close. The conditional approval in XX/XX/XXXX was based on use renting our home not selling it. We can not understand why the XX/XX/XXXX approval was changed after PRMG was provided the final settlement statement from the sell of our home. I am sure this is a TRID and/or UDAAP bait and switch violation, since PRGM change the offer 2 days prior to close when they provided a conditional approval XX/XX/XXXX.
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| 05/18/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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From : XXXX XXXX XXXX Sent : Tuesday, XXXX XXXX XXXX XXXX XXXX To : XXXX Cc : XXXX XXXX XXXX ; XXXX XXXX XXXX Subject : Fwd : Mortgage Payment | Account # XXXX Below, message I sent to PRMG loan servicing yesterday. They damaged my credit and all because they gave us the wrong address to send our XXXX payment to.
______________________ C/O Paramount Mortgage Research Department Subject : Loan # XXXX Property Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX To Whom It May Concern, We sent our XXXX payment via check as you requested, to the address that your customer service department provided ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX for the amount of {$840.00}. ) and the check has never been cashed nor processed by your company. I have since confirmed this is a correct address for payment processing.
Because of this, my credit has been affected, your agent spoke of foreclosures and I have received several late fees. We were informed that you keep logs of every customer interaction, so I would like to understand why I am being penalized for one of your representatives providing the wrong information to us.
I have spoken to two of your agents today who stated that the address we sent the check to is in fact your east coast address where payments are processed- so in reality, your company taking longer to find and process payments has negatively impacted my credit and a possible home purchase which I was planning within the next three months.
Additionally, we sent a second check on XX/XX/XXXX, to the second address you provided XXXX XXXX XXXX XXXX XXXX XXXX XXXX, ( see attached email messages we have been sending to the email address your representative provided when we told her we didn't own a fax, and which, according to the representative we spoke to today is NOT the correct way to communicate with the research department ). This second check should have been received already but also hasn't.
I am enclosing both certified check stubs. I tried making the payment on the phone today and even sending in a wire transfer today and I was denied permission to do either. I am being penalized with certified payments only because one month, XXXX, was not processed due to you providing incorrect information.
I would like a written explanation for why my credit is being affected by the fact that your representative has provided the wrong information to us, or that your department processing time is not optimal. This will help me fight the negative mark on my credit score with the credit bureau.
I get calls from you repeatedly - but no one can help me expedite nor find a payment. There is no assistance to the issue and your representatives state that the group that we sent the first check to is impossible to reach and could have received the payment, but not have processed it yet.
We will go ahead and cancel the XX/XX/XXXX check since the bank confirmed today that you never cashed it.
Because we acted as instructed and in good faith, I would like your company to allow me to make the XXXX payment via the phone or via wire transfer. If not, we will have to send a second check for the XXXX payment ASAP and you will continue to add on fees and derogatory marks until you can process your own payment. There's a contract on the apartment as of today, XXXX XXXX XXXX and we need this account cleared.
Please see all check stubs ( certified payment ) we have sent attached.
Best regards, XXXX XXXX XXXX -- -- -- -- - Forwarded message -- -- -- -- - From : XXXX XXXX XXXX Date : XXXX XXXX XXXX XXXX at XXXX Subject : Re : Mortgage Payment | Account # XXXX To : XXXX Cc : XXXX XXXX XXXX Hi there, I still have not received a response.
I need to know where the check I sent your team for XXXX 's mortgage payment went.
This is already affecting the credit reports.
Please advise.
Thank you, XXXX On Tue, XX/XX/XXXX at XXXX XXXX XXXX XXXX wrote : Hi, The XXXX payment has been mailed as I did not want to risk a late fee.
Please advise on the XXXX payment.
Thank you, XXXX On Mon, XX/XX/XXXX at XXXX XXXX XXXX XXXX wrote : Hello, I hope all is well.
I was asked to mail a certified check for my XXXX mortgage payment because there was an issue with my online payment.
The person on the phone instructed me to make it out to XXXX ( I had to double check with the person that it was not to be made to PRMG and they confirmed ) and to mail it to XXXX XXXX XXXX XXXX, New Jersey XXXX for the amount of {$840.00}. If this information is incorrect, I encourage you to listen back to the line recording as I know all calls are monitored and recorded.
The check was sent on XX/XX/XXXX in the mail for the XX/XX/XXXX mortgage payment.
I received a call on Friday XXXX that they have yet to receive the check and there is an outstanding balance on my account. Then the person on the phone notified me that I was given incorrect instructions because there is another address that these certified checks are to be mailed to. Can it be confirmed whether or not the check sent on XX/XX/XXXX for XXXX 's rent has been received? I've attached a copy of the check for your reference. The account number was written on the envelope ( the bank was not able to add it to the check itself. ) I need my account to be in good standing.
I recognize I also need to send a cashier 's check for XXXX 's rent and before sending it over, I'd like to confirm that it is to be made out to XXXX and it needs to be sent instead to XXXX XXXX XXXX XXXX, New Jersey XXXX ( as I was instructed on Friday. ) I would appreciate a response today so that I can send out the check as soon as possible.
Looking forward to hearing from you.
Thank you, XXXX XXXX XXXX XXXX XXXX in : Mobile | Older version | Desktop XXXX XXXX Message Delivery : XXXX XXXX XXXX, XXXX
XXXX XXXX XXXX Message Attached : Message # : XXXX Sender Name : XXXX XXXX XXXX, XXXX Sender Company : XXXX XXXX XXXX, XXXX Sender Phone : Delivery Address : XXXX Transmit Time : XXXX sec Total Pages : XXXX
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| 11/04/2020 |
No |
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX- XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX VP of XXXX XXXX XXXX XXXX- XXXX The above listed individuals ruined the opportunity of homeownership by being unscrupulous, unethical, and engaging in deceptive practices to close my home loan. I went under contract with the seller on XX/XX/2020 and have yet to close the loan as of today. My mortgage loan originators were XXXX XXXX and XXXX Mortgage. The original mortgage product was the XXXX XXXX program and was switched to FHA without my consent. My realtor began raising the issue of getting items such as title work, appraisal, and conditional underwriting being completed before my due diligence period ends on XX/XX/2020. XXXX XXXX became defensive and argumentative and reported that the only date that I should be concerned about was XX/XX/2020, my closing date. The appraisal was completed 2 day before due diligence ended and my loan was never submitted to underwriting even though I was assured that it was in underwriting. Around of the end of XXXX, my realtor filed a complaint with the corporate office due to combative behavior from XXXX XXXX and the lack of movement of the loan process. My realtor received a call from XXXX XXXX who revealed that XXXX and XXXX did not get along and that XXXX XXXX had requested his assistance to expediate the loan process my making XXXX XXXX do her job, but he ( XXXX XXXX ) was too busy to address the issue. XXXX XXXX was unreachable for an entire week via email and would not return any of my telephone calls during this time period. I was informed that she had quit. In actuality she transitioned to a different Paramount Residential Mortgage office and had no intentions of completing my file. A week or two later she began communicating with me again via email requesting documents. Those documents were submitted in a timely manner. The closing date of XX/XX/2020 arrived and my loan had not been submitted for underwriting. There was no explanation or apology. My loan was sent to underwriting on XX/XX/2020 and I received conditions on XX/XX/2020, eleven days after my closing date. This is where I also learned that our rate was never locked. XXXX XXXX provided me an extensive list of conditions with no instructions. I submitted the conditions the same day. I was informed the next day that the conditions should have been on a company form that was never provided to me which wasted another critical day. I constantly requested updates and was told blatant lies.
I received the closing disclosure on XX/XX/2020 with a closing date of XX/XX/2020. The closing was scheduled, and my loan packet was never submitted to the closing attorney. XXXX XXXX contacted the closing attorney after closing time had passed. When I reached out to XXXX XXXX, I was told that it was still in underwriting. I informed the entire team that my family would be displaced if this deal does not close. I received additional conditions that I satisfied. On XX/XX/2020 I contacted the team to get the status of underwriting and was told there was a glitch with the system that they had to resolve. Paramount Residential Mortgage contacted the closing attorney and scheduled the closing for XX/XX/2020 in the afternoon. The seller showed up and signed their forms and once again my loan packet was never submitted. My numerous emails to XXXX XXXX and XXXX XXXX went unanswered. I call XXXX XXXX and he informed that he thought the glitch was resolved and that he would look into and update me. I contacted XXXX XXXX later that evening and was told that my loan was approved but kept switching from approved to a different status when XXXX XXXX would attempt to submit the forms. XXXX XXXX then informed that could not use the funds in my account for closing and needed a gift of {$6700.00}. This was at the last minute. Thankfully I was able to obtain the gift, submit the letter, and the banking statements within a matter of hours. I continued to request status updates and was given the same lie about it being in underwriting again. XXXX XXXX then requested a new gift letter that stated {$8000.00} and the {$12000.00}! My gifter was reluctant and I requested more information as to why the gift amount needed to reflect an amount that was not accurate. XXXX and XXXX informed me that the new amount showed the reserves in my account. I was dumbfounded due the gift account not being my account. No one on the team could make this make sense to me or my realtor. When requesting another status update, XXXX requested a {$20000.00} gift letter and credit card statements. This is the point where I refused to produce fraudulent documentation and requested clarity on the request. Needless to say, no one on the team responded, and as I type this letter on XX/XX/2020, my family and I have been displaced. Paramount Residential Mortgage does not care about my familys displacement and have effectively ghosted and abandoned my family and me. Paramount Residential Mortgage has made It almost impossible to get approved by another lender due to pulling my credit over 7 times during this process which caused my score to significantly drop. There were multiple people in leadership on these correspondences which included XXXX XXXX, Vice President, XXXX XXXX XXXX manager, XXXX XXXX, regional manager, and XXXX XXXX, divisional manager. None of the members in leadership appeared to care that the deal was not working and that my family and I was about to be displaced. We are heat broken.
Major issues : File did not go to underwriting in a timely manner Rate was not locked before closing date PRMG was not honest about my conditions PRMG attempted to force me to engage in deceptive practices ( inflated gift letters ).
Causing my family and me to be displaced Not closing the loan Being out of {$3500.00}
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| 09/28/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Older American |
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please see the attached complaint I sent to the mortgage Lender regarding an error of calculating escrow amount.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NJ XXXX XXXX XXXX XX/XX/XXXX To : PRMG Paramount residential Mortgage Group INC.
XXXX XXXX XXXX XXXX, NJ XXXX Loan # XXXX Dear Sir/ Madam As you knew that I refinanced my loan with XXXX XXXX for better interest rate and lower monthly mortgage payment, this refinance done by Paramount Residential Mortgage Group INC under LOAN # XXXX. Contact Tel Number XXXX Fax XXXX.
The above mortgage company sold my loan number XXXX to one of their corporation partner PRMG Paramount residential Mortgage Group INC.
XXXX XXXX XXXX XXXX, NJ XXXX New Loan Number is Loan # XXXX.
A- I paid the previous mortgage loan company my mortgage through XX/XX/XXXX B- My monthly mortgage payment was {$2600.00} as I signed my closing mortgage documents.
C- I paid extra principal since mortgage started after refinance through XX/XX/XXXX in the amount of {$3500.00} XXXX with an extra principal payment.
D- My 1st due month for PRMG Paramount residential Mortgage Group INC .
XXXX XXXX XXXX XXXX, NJ XXXX Loan # XXXX was XX/XX/XXXX E- Please see attached documents # 1 mortgage statement for XX/XX/XXXX, statement date XX/XX/XXXX. The statement showed my amount due is {$2600.00}.
F- You can see also the following statement dated on XX/XX/XXXX showed that the amount due for XX/XX/XXXX is {$2600.00}.
G- On XX/XX/XXXX I was able to find better insurance company ( XXXX XXXX ), my total annual premium became {$1200.00} to take effect XX/XX/XXXX. Comparing with my previous insurance company policy annual premium was {$1700.00} ( XXXX XXXX XXXX XXXX ) Policy # XXXX.
H- The above mortgage company paid both insurance companies even after I notified them in massage that the Policy # XXXX has been cancelled on XX/XX/XXXX. They paid the amount of {$1700.00} XXXX and {$1200.00} for XXXX XXXX XXXX.
I- I learned from XXXX XXXX XXXX XXXX XXXX they will refund the full amount of the policy premium to me directly ( NOT TO MY MORTGAGE COMPANY ). Therefore I issued full refund to the mortgage company in the amount of {$1700.00} XXXX on XX/XX/XXXX off my personal bank account pay bill services. It was noted on the memo { escrow refund }.
J- Unfortunately the above mortgage company applied the amount to the principal balancer NOT TO THE ESCROW ACCOUNT Balance!
K- Once I noticed the company error I sent notice online explaining the error and requested the correction to reduce the overcharge escrow balance shortage. But up to XX/XX/XXXX nothing done yet!
L- I received on XX/XX/XXXX XXXX the attached Escrow summery showed that the annual expected to pay insurance {$1600.00} ( this number never listed in any documents for any of both insurance company ) Expected to pay {$1200.00} .Also Taxes {$7000.00} expected to pay {$7600.00} PLEASE SEE ATTCHED DOCUMENTS # 3 THROUGH # 5.
M- Based on the attached XXXX XXXX XXXX XXXX XXXX XXXXted XX/XX/XXXX ( PLEASE SEE ATTACHED DOCUMENTS NUMBER FROM # 7 TO # 10.
The City annual Property tax on page # 9 top right line # 10 that TOTAL ANNUAL NET PROPERTY TAX IS {$7000.00}.
N- Also please see attached document # 11 from the XXXX of XXXX XXXX XXXX that the XXXX annual property tax was {$7000.00}.
O- Also please see attached document # 12 property information that the annual XXXX tax is {$7000.00}.
P- Also please see attached documents from # 13 to # 16 shows the due date for each quarter including the amount due each quarter.
Based On the above documents, I contacted your customer services several time concerning about wrong charge on my escrow account but ended by a female representative all what she wants is to end the call and she was even unhappy to look on her computer to verify my request, however I requested to speak with other person she said ok and end my call. Then I have to call back and I spoke with another mail worker who was able to contact his supervisor to sent massage to escrow department to correct their error.
The following is explanation how is the PRMG escrow department done not calculated the escrow amount correct L : 1- The account sold to the above mortgage company from Loan # XXXX to Loan # XXXX with escrow credit balance amount {$2900.00} ( was deducted of my refinance case out payment ). The previous mortgage company sold the loan and paid all what they collected under loan # XXXX to the new mortgage company.
2- Based on the city of XXXX XXXX annual property taxes XXXX is {$7000.00}.
( PRMG ESCROW SUMMERY CALCULATED PROPERTY TAXES {$7600.00} ). This caused an extra wrong collection amount of {$580.00} under property taxes.
3- XXXX XXXX amount of {$1700.00} XXXX was refunded to the mortgage company.
4- That is means there was no shortage on escrow account.
5- The XXXX XXXX payment of {$1200.00} was part of the monthly mortgage payments calculations. Means there was no extra payment especially when the policy premium reduced from {$1700.00} to {$1200.00} ( means the monthly payment should be less not extra ).
6- If you add the following math problem you will find that I am correct according to the documents and calculations : Annual property tax {$7000.00} + property Insurance {$1200.00} = {$8300.00} ( TOTAL ANNULA ESCROW ) / 12 MONTH = {$690.00}.
PRMG ESCROW DEPARTEMT FOUND ON ESCROW SUMMERY THE MONTHLY ESCROW AMOUNT IS {$740.00} MEANS EXTRA MONTHLY OVER CHARGE COLLECTION AMOUNT {$48.00} Please Be advised that I tried all methods and ways through email, your system login massages and several phone calls but was no progress until now, I have all hope to explain to me why that error happen in writing and readjust the escrow according to actual city of XXXX XXXX NJ property taxes and actual net property owner insurance.
Best regards XXXX XXXX XXXX
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| 02/08/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Company Involved : Paramount Residential Mortgage Group, XXXX.
XXXX XXXX We were sent to XXXX XXXX for financing on our new home in XXXX.
We started talking to XXXX and he was wonderful to work with. Everything was going smoothly, he reassured us that our debt to income was great and we discussed that paying our car off would be a bad idea due to wanting to trade it in and XXXX said that using a lump sum of money to pay off a big object would be " stupid '' when we could invest with it instead. We discussed the down-payment being low and that there wouldn't be an issue with anything that all would go smoothly.
The next XXXX times we talked he said we did not have to do anything to be approved but that we would have to move our closing date which was not an issue. We understand things happen. We closed on our house that we sold in XXXX and I called the escrow company in XXXX to wire the down-payment so it was there and ready when it was time to close. At that time XXXX said closing would be {$49000.00}, which he shot VERY high and said that would be worse case scenario.
The week before closing our realtor called us and asked if we had signed a CD. This document estimates closing costs, interest rates, and so fourth. I called XXXX, XXXX, and XXXX that day. Nobody answered their phone. I then emailed and texted them, again no answer. I waited, I was nervous that we were falling behind on the timeline. At this time we are currently in a XXXX trailer, separated from our children trying to get into our home in XXXX.
Eventually I get a text from XXXX that says she is sending over the CD. I looked at it and the numbers were WAY off. it was {$67000.00}. and all of the other numbers were way off as well, I texted XXXX and told her I didn't feel comfortable signing it due to the numbers. She reassured me that it was just acknowledgment of paperwork so we could keep moving forward. The following day XXXX said our debt to income is bad and we needed to pay the car or credit card off. I told her XXXX said our debt to income was fine and that we didn't need to pay the car off. So instead I paid the credit card off. From then on things kept getting worse and more!
We were in XXXX that weekend cleaning up some ties, packing the rest of our home, and getting everything ready to move. I called XXXX again and again. At this time I was scared, frustrated, and was being ignored. Nothing was adding up, the numbers were far off, and there was no communication.
XXXX called and said there were issues and that we needed to pay the car off, at this time we didn't have the money to pay it off, we have {$49000.00} in escrow as well as {$4000.00} in earnest money. We were confused on why numbers went from great to not, we did not gain anymore debt, we did everything right. We paid everything on time, followed all P 's and Q 's.
That evening XXXX calls and said that he figured it out and we don't have to pay the car off and that he was not sure what happened. I said " Perfect '' he said " not exactly '' I said " What would make it perfect '' He said " If I didn't tell you I could finance you '' I was blown away and said sorry you feel that way and hung up.
I then called my realtor and let her know what he said, I felt that at this point it was too late to change who was financing us after everything.
That weekend XXXX was supposed to send over the CD so we could sign on Monday. He knew for a month we were signing on Monday and that everything needed to be correct and ready. He sent us the CD and it did not have the car on it, so we signed it and everything looked correct. He said that the car was not on there and we saw that, he told us that he bought down the interest rate for us and that it was for him saying sorry.
The escrow officer did not get the CD until XXXX on Sunday. The escrow office called to make the appointment for Monday, I asked her if there was a car on there that needed to be paid off and told her the amount. She said no, everything balanced out and you will get {$20000.00} back. The next morning we go into the escrow office and she comes in says she has bad news. She tells me late last night she received a second CD that she had to balance last minute and that it had the car on it. I lose it. She then says that it does not say we needed to pay it off that it was just on there and that it didn't say it needed paid off and that she was going to double check. She didn't see any reason it needed paid off and had never seen anything like this before or have it happen to her. She said they did not send a pay off letter or anything stating it needed paid off.
We signed paperwork and left. She said once she got it figured out she would call because we had to pick up a check regardless.
She called later and said that XXXX sent her an email asking to have a voided check sent to him with the car loan bank info on it and proof that we were going to pay it off.
At this time we have the checks and our mortgage has recorded but I do not feel comfortable paying the car off due to everything that had currently happened and that there is no need to do so. This is not just about the car being paid off.
What he did is slimy. Nobody should be lied to and then have to come up with money at the escrow signing that they are not aware about. This is our livelihood. We are human.
I would like you to get ahold of my realtor and also the escrow officer. They have email strings that have lies in them about what went on as well.
I would hate someone else to be blindfolded like we were.
XXXX would have copies of different disclosures she received, I also attached a couple I had Realtor : XXXX XXXX Escrow Officer : XXXX XXXX at XXXX XXXX
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| 06/29/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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PROOF OF CLAIM : Paramount Residential Mortgage Grouping of XXXX, FL 's XXXX XXXX ( Agent ) and XXXX XXXX XXXX ( General XXXX, NMLS XXXX ) have denied my right to acquire an Asset ( mortgage installment contract ) using my credit as Consumer.I XXXX, the Consumer/Executor/Grantor and lying soul have mentioned to both that I was not interested in entering a sales agreement nor financing by way one contract but only to acquire my right to use my credit by way of Credit Agreement in order to purchase the Mortgage Installment Contract. XXXX and XXXX have both confirmed operating Under Truth and Lending Act, ECOA, The Buck Act, The Gold Clause ( House Joint Resolution XXXX ) and RESPA. Pursuant to TILA 's Regulation Z " a ) The obligation is initially payable to the institution. In this case it was made payable to XXXX, XXXX. Furthermore, My application has been accepted by XXXX, XXXX and properly endorsed, and perfected all approved by a U.C.C financing statement, which both agents are in receipt of. I was only in request of a consumer credit transaction by loan, I was charged for the reselling of a Binding Agreement. The Right and enforcement of the overall performance after the credit amount and principal information has been given back for performance thereof. Both agents proceeded, on recorded landline, to confirm " Income '' was required. In Response, I have informed them that income '' wages '' defined under the IRS and XXXX XXXX XXXX do not concern consumers who can not be taxed due to the fact that I am foreign Resident, American National ( The Bucks Act XXXX ) -The Buck Act of XXXX Also States in order for Corp. U.S. to tax a Citizen of one of the several states, Corp. The U.S. had to create some sort of contractual nexus.the government knows it can not tax those state Citizens who live and work outside the territorial jurisdiction of Article 1, Section 8, Clause 17 ( 1:8:17 ) or Article 4, Section 3, Clause 2 ( 4:3:2 ) in the U.S. Constitution. So, in 1940, Congress passed the " Buck Act '', 4 U.S.C.S. Sections 105-113. In Section 110 ( e ), this Act authorized any department of the federal government to create a " Federal area '' for imposition of the " Public Salary Tax Act of XXXX ''. This tax is imposed at 4 U.S.C.S. Sec. 111. The rest of the taxing law is found in the Internal Revenue Code. The Social Security Board had already created a " Federal area '' overlay. In addition, APR is evidence of credit extended to consumers, while the finance charge '' is the sum of all payments due a debt or security account for the obligation due to the United States ( 15 U.S. Code 1605a ). XXXX, XXXX Is holding my principal interest, '' for my benefit '', however has infringed on my consumer rights and has not credited the account from proceeds requested by way of application while ( The Truth in Lending Act ) every account made from the consumer ( XXXX : XXXX - Beneficiary ) is held in my Social Security Account, which SECURES ALL ASSETS PLEDGED, FOR THE HOLDER ( XXXX : XXXX ) U.C.C. 3-306 XXXX, XXXX has in fact breached their duty of performance by NOT CREDITING my secured asset ( application ) by way of proceeds in credits or legal tender all requested and accepted by way of Application. They are holding the balance, which covers the accounts entirety for this transaction. According to the U.S. it is Bankrupt meaning me as an overall resident is covered and insured.I also have the right to demand payment in the form of Gold or gold equivalent ( The Gold Clause ) provisions of obligations which purport to give the obligee a right to require payment in gold or a particular kind of coin or currency... are inconsistent with the declared policy of congress... in the payment of debts.. I have overall accepted the obligation ( bond/debt ) which are in act covered by the principal interest, ; XXXX, XXXX As we know any contract is in fact an INSURANCE POLICY, and upon accepting something that was issued to me ( offered Goods ) I have then given the goods '' back for performance. By way of guaranteed interest this company is more than insured and covered with present day value incurred from interest thereof and with my principal information and Social Security Account. I have been offered and issued an application without ALL required Disclosures pursuant to The Truth in Lending Act and XXXX. XXXX, XXXX owes me the crediting of the same amount requested along with principal information on the application by the applicant ; XXXX are still due on my application referenced in this transaction. Lastly, I do not appreciate the descrimination I have faced all while trying to enter into Consumer Credit Agreement To have my phone number was blocked on XX/XX/XXXX by XXXX XXXX, After enforcing my consumer rights with her, and nicely declining all other coerced transactions i did not want to enter into. Not to mention the Truth in Lending Disclosures Both are required to tell the Consumer but refused and denied and willingly lied to me about it.I am deeply displeased with the BREACH OF PERFORMANCE 42 U.S. Code 5149 from this company and its untrained associates. XXXX XXXX is in receipt of certified mail with return green slip, tracking number XXXX. All CC 'd parties have also been notified of this transaction and Binding agreement due for performance CC 'd to : Attorney General of FL, Fl XXXX XXXX XXXX, Consumer Relations of Florida 's XXXX XXXX, and XXXX XXXX XXXX. XXXX XXXX filing number for the financing statement is XXXX of the secured collateral ( application ).
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| 07/22/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I closed on my home in XXXX XXXX and moved in the same day. It took XXXX closing dates and the delay cost me an additional {$2500.00} in storage and movers. Under 4 months of residence in my new home, this PRMG raised my mortgage from {$1900.00} to {$2400.00} which is {$500.00}. Their explanation was that it was an escrow analysis. I explained to the mortgage customer service representative that my taxes and insurance had not risen but instead decreased and I have never missed a payment to date. None of the representatives would provide me any info for their tax department and some even said there is no access to any legal staff or tax department by customers. The Paramount Residential Mortgage Group PRMG collected XXXX months ' of my taxes before even paying taxes to the town I reside ( as it is paid as part of my mortgage XXXX XXXX = {$2500.00} ) ) I want to know that right exists that allows a mortgage company to increase mine and any client 's mortgage payment 27 % with unproven claims. I called the company XXXX times with no resolution and I was given scripted answers with no follow-up. This company 's actions have caused undue difficulty for me in this recession. I suggested PRMG reach out to the Town Assessors office as my quarterly escrow was {$950.00} and {$3800.00} annually yet PRMG raised my escrow 100 % to {$7600.00} annually. The FCRA gives me the right to know what law is in place in this industry that allows unfair injustice. I have all the documents available to prove that this is illegal and unfair and i respectfully ask the CFPB to thoroughly this company 's unfair and unjustified increase of my escrow and their tactical delays in paying timely escrow to the city. Cities do have policies & laws that allow them to place a lien on private properties for late and overdue escrow payments. PRMG is also exposing my property to these risks. Thank you for your service and response.
Below is my email and documents sent to the number and email given to me by PRMG employee - I received no response Resolving my incorrect XXXX XXXX XXXX & payment Inbox XXXX XXXX XXXX Attachments XX/XX/XXXX, XXXX XXXX to XXXX, me Hi I am requesting a review and correction of my mortgage escrow that was inaccurately increased in XX/XX/XXXX. I took occupancy of my new residence on XX/XX/XXXX. I'm frustrated as I have never missed a payment. The XXXX of XXXX fiscal year is XXXX to XXXX and my tax es here is XXXX XXXX year or just over XXXX XXXX with the tax rate being {$11.00}. To increase my taxes thru an undue & inaccurate analysis from {$3800.00} to {$7600.00} in XX/XX/XXXX is not only illegal but inappropriate especially since I have only resided in the home XXXX plus months when XXXX did this hasty analysis. It is quite clear you multiplied {$1900.00} XXXX XXXX to get your inflated assessment of {$7600.00}. However {$1900.00} represent XXXX XXXX XXXX XXXX XXXX ' taxes. My Insurance and the XXXX tax rate have never changed so to raise my taxes 100 % to XXXX is illegal. Please provide ANY written laws or grounds that legally allow PRMG to feel justified in raising my mortgage payment 25 % unlawfully to {$2400.00} per month. It is my right to request this information. If your company had waited and done the analysis it would have provided accuracy, clearer information to you, possibly and better customer satisfaction.
I have called your company 4 times to resolve this to no avail. ( Thank you XXXX XX/XX/XXXX for the notes on my account and professional efforts- XXXX call ) On the XXXX call with XXXX XXXX ( on XX/XX/XXXX ) she had to escalate my request to speak with a XXXX in the tax department. I got XXXX XXXX who only handles escalations. Nobody knew the XXXX XXXX Phone, fax, or email except for XXXX. That is absolutely unacceptable and reflects poor service or info training and a waste of any customer 's time. His directive for me was to email/fax my concerns and information to the tax department and allow for a XXXX hours review/response. Fax : ( XXXX ) XXXX & XXXX I have attached information from XXXX XXXX - the Principal Assessor for the Town of XXXX for your review. in her hopes to explain the PRMG error. She is available by phone if you so chose to reach her at ( XXXX ) XXXX or check XXXX - My insurance that you have on file is paid in full with no changes to the bond. I will repeat again in saying there has been no change to the town tax rate of {$11.00} Please review my escrow and return my contracted payment to {$1900.00} promptly and refund all overcharged amounts.
Failure to address this matter promptly will direct me to lodge complaints to the Consumer Financial Protection Bureau - CFPB and HMDA as I feel my rights have been violated. It is PRMG responsibility to protect their mortgage clients by following national guidelines and not frustrate clients ' trust, and mortgage relationships. Thank you for reading this email and doing what is appropriate Respectfully XXXX XXXX XXXX XXXX
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| 05/30/2018 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In XX/XX/XXXX, my mortgage holder switched the loan servicing for my mortgage to a different division of the same company ( from the XXXX division to the XXXX division ). At that point the company asked me to submit proof of homeowner 's insurance, which I did promptly by submitting the policy held by my townhome 's HOA. They initially sent me a letter stating they did not receive proof of my insurance, so I called them and discovered someone couldn't open the email attachment I sent with the policy. I then sent the proof again in XX/XX/XXXX. I asked why no one initially wrote me back by email telling me the attached file would not open for them. They had no answer for this, but it was the start of my doubt about the reliability of their procedures/staff. After they confirmed receipt of my policy, I asked if they had all they needed from me, and I was told they did.
After that date, I started receiving automated letters from a XXXX XXXX office of PRMG saying that they did not receive proof of insurance. The letters threatened to buy insurance for me. I called to clear up the issue, and again, I was told they had my proof of insurance and that I should disregard the letters. Still, the letters kept coming, and I kept calling. In XX/XX/XXXX, they sent a letter stating that they had received my proof of insurance and were cancelling a policy I was unaware had been purchased ( see attached ). Since the letter stated ( I have a copy of it still ), " We are pleased to have received confirmation of your insurance coverage and our records have been updated accordingly. The temporary insurance that was purchased on your behalf as of XX/XX/XXXX has been canceled. .... '' I assumed that finally PRMG had resolved their issues.
Again though, I started getting letters contradicting the letter from XX/XX/XXXX. In XX/XX/XXXX, I called them again, and finally, I spoke to someone who did not agree that they had received everything from me. They told me that I was missing an additional policy not included in my HOA 's master policy. This was called interior condo-insurance or H06 insurance. I was not aware PRMG required this. I had this insurance at the time of my refinance with them, which initially originated the loan because I used to carry this for my own sake. However, the company that insured me recently stopped covering my area. As soon as I was made aware of the requirement by PRMG, I purchased a policy through XXXX XXXX. Until that point, I believed my HOA 's policy was all PRMG needed. I submitted proof of this new policy to PRMG, and they sent me a letter confirming receipt. However, they also stated that they had decided to purchase a back-dated policy for the period from XX/XX/XXXX-XX/XX/XXXX. The policy was very limited in coverage, was for a year that had passed already, and was purchased at an exorbitant price ( {$1200.00} ). I looked into the practice called back-dated, forced placed insurance, and discovered that several states including my state of XXXX have been looking into stopping the practice after several class-action lawsuits have been successful against companies deploying this unscrupulous tactic. I asked PRMG to remove the policy and to refund my escrow account, they refused to do so. It is unethical to allow financial institutions to back-date insurance policies and to sell those policies at exorbitant rates. Insurance for a year that has already passed without claims is not insurance at all. It's guaranteed profit, free from risk, and the mortgage companies are receiving a kickback on these policies. I tried to provide proof of insurance to PRMG in good faith, and I was told that I had done so by their staff ( over the phone since XX/XX/XXXX, and even in writing back in XX/XX/XXXX ). I tried to comply with all of PRMG 's requests in good faith. It was due to miscommunication on the part of their staff, that I didn't secure the additional policy earlier. As a result, that back-dated forced placed policy should be canceled, and my money should be refunded. Additionally, I question the morality of issuing a back-dated insurance policy above market prices. This should be illegal, and that is why companies employing such methods have been sued over the practice. Those suits have resulted in millions of dollars in damages being paid to consumers. It is time XXXX defends its citizens ( especially it's elder population ) from these fraudulent practices, and Congress needs to step in on the national level.
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| 06/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXX needs to be investigated. All over are fake reviews about them until you get the the XXXX reviews. As I read them I found many similar problems to mine. XX/XX/XXXX we settled on a home, a month late, because this company took a whole month to try to find an inspector just to find one a week before we were suppose to settle and he came back saying he could not inspect the property due to it being a XXXX XXXX, we had paid them to find this guy. Now they were asking for more money to just search for another guy after missing our settlement date, we refused and they had to cover because we provided documentation showing them that they never started looking until the week prior ( I constantly emailed for updates ). They made it halfway through XXXX still could not find a guy until I suggested they just ask the prior owners who they used because clearly they moved in. Meanwhile this company has rendered my family XXXX for a month with the inspector issue because our home sold on time in another state also the house we were buying had sat for a month, no electric and no running water during the winter because the prior owner had everything scheduled to turn off for the original settlement date. We only found that out because we went to view the property again and when we walked in nothing would run, after waiting for two hours for their relator to show up. The next problem was they changed the financial information to show we would make higher payments which we did not agree to, nor could afford, XXXX XXXXXXXX now they were pricing us out of the home. We sent that back to review twice to get it back to the original payment we wanted to settle with. Moved in the home finally glad to have a settlement nightmare behind us. The company never informed us about the second address behind the home the resident has to pay taxes to ( owned by the XXXX XXXX XXXX ), we even went through our paperwork there was no mention of the second address at all or the extra payments. For the longest time after calling them countless times and them having zero clue how to handle it we figured it out on our own. Next problem flood insurance, we had to prove we had flood insurance to own the property for being in a flood zone. We were told we would assume the prior owner 's policy and we thought it would be fine. A month in they contact us that they needed proof of a policy, which was in our settlement paperwork so they had it but had lost it, which we later found out later they took out a policy on our behalf. We sent the settlement papers to them and somehow they end up canceling all flood policies on our house. We have a flood scare later in the year due to weather getting bad and the place notoriously floods, so us wanting to be proactive want to find where we would call when this happens. Through us navigating through their disconnected phone numbers, multiple branches that have no clue what the other is doing, corporate not even able to assist us I manage to find this relator 's random cell phone number on XXXX and able to contact his branch to try to figure out what is covered and who to contact when we need a claim, but did not find out they canceled that policy until they mailed us new offers for higher priced policies, we decided to not use them for our flood insurance for obvious reasons. Currently we are fighting with them because they over charged our escrow early to pay for the insurance policy they canceled and wanted to raise our payments a little over {$300.00} a month. So to reimburse the escrow account they screwed up we put a deferment for XXXX months on the house to correct the payments again. They ended up paying the escrow back because they found it was their fault and did not inform us again so the deferment was ultimately for nothing. We contacted them XX/XX/XXXX asking them to put the defer payments to the end of the loan and to update our mortgage payments to the lower amount. It is now XX/XX/XXXX our payment is due on the XXXX and not only has that amount not changed to the lower payment it is still showing that we are XXXX days late on our payment which is not accurate. We have worked with this company multiple times on multiple issues. I have never had to call a mortgage company so much before and this is our second home and we have only been in the home for a year and 7 months, I can not do this for the 30 years, we would switch but due to the market interest rates are astronomical.
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| 10/19/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I selected PRMG XXXX XXXX to refinance my existing home loan during the month of XX/XX/2019. I explained to her I want to refinance my home and have my husband who passed away off the loan, and have my XXXX children put on the title. She said no problem. As the processed started I provider her with my husbands death certificate, Deed to the home, Home Owners insurance, and Flood Insurance. All the information a mortgage loan company would need to proceed with a refinance. XXXX XXXX was not inform-able on this process and I had to keep asking questions on what was happening. Many times I was bothering her and she had no time to answer my questions.
At the time of signing the closing documents I sit down in her office on Monday XX/XX/2019. As I'm sitting with the notary I see the monthly payment has jumped from what was e-mailed to me from {$1600.00} a month to {$1700.00} a month. I asked why is this? This is not was e-mailed to me prior to me coming to this office to sign the closing documents. XXXX XXXX said h we FORGOT about your flood insurance '' I cried knowing I could not pay this new monthly payment. I then went outside to collect my self and called a friend. I went back into office and XXXX XXXX said to me and I quote " if you can find a cheaper flood insurance in three days before the loan closes we can put this into the loan '' I did find a new flood company the next day Tuesday XX/XX/2019 and XXXX XXXX told me the loan is ready to fund and I will not be able to move forward with the new flood insurance, that I can change it after at a later date. I then called her repeatably asking why did she say this at the time of signing or I would of never signed the closing documents. So as days went by I did not hear anything from XXXX XXXX and I continued to call her to no avail. On Thursday XX/XX/2019 I called her boss XXXX XXXX he is the Manager. I told him what has taken place and he said he would get back with me. On Friday XX/XX/2019 I told him that XXXX XXXX promised me if I got new flood insurance she would put this into my closing documents. In the mean time my loan closed not with my new flood insurance and now I will have to get a hold of the New loan company since PRMG sold my loan in five days after closing. After speaking with XXXX the manager on Friday XX/XX/2019 he did say that the new loan company will re-do my loan and he will check the status and get back with me. I also did advise to him I no longer wanted to work with XXXX XXXX and she is to stop texting me. In the mean time XXXX XXXX has continued to text me unprofessional and immature comments, which has cost me loss of sleep and wages. If she had only been this vigilant when working on my loan and answering my questions that would have been great.
Today is XX/XX/2019 almost a month after signing the closing documents and I still have no idea how much my monthly mortgage will be.
XXXX XXXX did not do the right thing by keeping her word about adding in my flood insurance before the loan closed, and she very unprofessional, and now to add harassment into the mix. She closed my loan without having the correct paper to do so and she closed this loan early.
Getting back to having my kids on the title she said oh no problem. Well needless to say she said for me to go to a place called loan doc 's, and after I called them it will cost me over {$300.00} to have my kids on title. When I bought this up to her because I paid over {$110000.00} for documents, oh and I provided most of the documents, she said that this could not be done during this process that the loan was closed, so she lied again.
My title of my home had to be changed anyway due to my husband passing so I do not understand why she could not do this since we were changing the title.
After her text last night Friday XX/XX/2019 I called her boss XXXX this morning and left a message and so far have not heard back.
I also have received a bill from the Local records office of {$89.00} and XXXX told me to throw away. I don't feel comfortable doing this and want to make sure this is not another bill I have to pay.
I also received a form from the assessors office both XXXX and XXXX told me to throw away, well after calling myself to the assessors office I needed to fill this form out anytime there is a change in title. Once again XXXX gave me wrong information.
PRMG needs to make good on my loan as promised to me and in front of the Notary person.
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| 03/20/2020 |
Yes |
- Debt collection
- Mortgage debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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Inital contact started on XX/XX/XXXX with XXXX XXXX ; email XXXX. On XXXX we were told he was working for this company for 3 years. Later that day i recieved the borrows check list sent everything on the list back to him. Was also told that day that XXXX my fieance needed to dispute all of his past credit issues in order for us to move forward. Which turns out your not suppose to do while trying to buy a house.XX/XX/5 sent bank statements via email for both of us sense we bought the house together. XX/XX/8 pay stubs email.XXXX recieved email with what to expect, as well as sent earnest money in.XXXX recieved a welcome to prmi email from XXXX XXXX, another email from XXXX XXXX stating she was helping Mr. XXXX with the loan. sent in more pay stubs, and tax info. Signed disclouser for the company.XXXX email from XXXX saying she needed more w2s and signitures. XX/XX/XXXX signed documents through docsign.XXXX email about the journey. XX/XX/XXXX appraisel came back at XXXX. XX/XX/XXXX email about a back processing, stated they needed proof of bank statement with earnest money coming out of account, still needed current statements from both of our bank accounts. sent everything needed.XXXX asked for same info that was sent 2 days prior. XX/XX/XXXX more emails about earnest money clearly coming out the account, talked about rent and deposits. Still in " under writting ''. XXXX email reguarding new loan program XXXXemail about credit monitoring, not on original credit inquire must give reason for under writter. XX/XX/XXXX Said processor and branch manager resigned planned on switching to another company as soon as our loan was finished. XX/XX/XXXX was told our file was in review and to wait 24 hours. XX/XX/XXXX email from XXXX XXXX saying we are in processing send in documents to earnest money coming out of accounts for the 3rd tim, bank statements and child support. XX/XX/XXXX XXXX had me email him saying we were going with a differesnt lender. him at his new company. recieved an email from XXXX XXXX that our loan was forwarded from XXXX XXXX.XXXX XXXX XXXX. XX/XX/XXXX was told to sign appraisel authorization even though i had a credit limit on my credit card. XX/XX/XXXX underwritting came back with additional conditions, sent in more pay stubs, proof of earnest money ( again ) info on deceased landlord, gathering lines of credit for XXXX. XX/XX/XXXX phone conversation with XXXX. XXXX sent 17 attached emails with updated information with eveything she asked for. XX/XX/XXXX emails about XXXX and XXXX not answering emails or txt, no phone calls returned.XXXX sent more bank statments. still no word from prmg. XX/XX/XXXX called XXXX at XXXX XXXX XXXX. sent all info i sent to both prior lending offices. XX/XX/XXXX paid full rent for XXXX and XXXX. totalling {$2100.00}. XX/XX/XXXX XXXX sent an email stating no more then 2 weeks to get all info together. sent a letter to the owner explaing the whole process and the suitation that we were in and not to give up on selling us the house, reassured them that we would qualify for the loan. and that the closing date would be XX/XX/XXXX. XX/XX/XXXX signed closing documents through evergreen loans. XX/XX/XXXX recieved an email from XXXX XXXX saying i owed {$800.00} for an appraisel. XX/XX/XXXX I emailed XXXX XXXX attachments proving that i was eaching out prior to switching and no one answered my calls, txts or emails. he stated I still owed for the appraisel due to us swtching. I told him we didnt think it was very fair that he was charging us due to his employees neglience we had to pay an additional {$3000.00}, not including the rent we had to pay during the time his office had our loan. a total of {$5200.00} out of our pockets, if it wasnt for us switching companys we would have been homeless. he stated that he would send us to collections if i didnt pay, and i walked out of his office. on XX/XX/XXXX I recieved a phone call from XXXX at prmi which was the first company mr XXXX worked at. XXXX informed me that i had an appraisel that was unpaid. After telling XXXX the whole story about what happened he told me that we were not the only ones effected and turned out that the people never quit mr XXXX was fired. He also appoligized for the huge horrible experience and forgave that appraisel fee.
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| 03/18/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I closed on a new home on XX/XX/XXXX. My lender selected a homeowner 's insurance plan for me, which I found acceptable. It was paid in full at closing. In XXXX, I started getting letters saying I did not have homeowner 's insurance and that they were going to force place a policy if I did not buy one. I could not reach anyone on the phone, but was able to contact a rep over their live chat. I pasted the transcript of the chat below, which their website does not allow you to save ( which I find suspect ). Yesterday, I got a letter in the mail notifying me that they force purchased a policy for me in the amount of {$3500.00}, which I will have to pay. I called their customer service just now, and got someone on the phone and he located a THIRD policy that he said they forced purchased. I do not know who they are giving my information to, why they can't locate their own records and they can not explain what is going on. I asked to speak to a supervisor and the representative said it was impossible. I do not have this money to pay them and do not really believe I will ever get it back once they get proof AGAIN of coverage that they purchased in the first place. This is bizarre and very disturbing to me. I asked the rep if this happens often and he said he hasn't had a call like this in about a week.
XXXX XXXX : Hi, my name is XXXX XXXX. XXXX moment please while I review your question. Please be advised that a transcript of this communication may be recorded for quality purposes. Information obtained from this communication may be used to collect a debt. If you or your account are subject to pending bankruptcy or any obligation referenced in this conversation has been discharged in bankruptcy, this conversation is for informational purposes only and is not an attempt to collect a debt.
Bankruptcy payments from the Trustee should be mailed to us at the address on the front your statement.
XXXX XXXX : Good morning XXXX, give me one moment XXXX XXXX : Hi. I received a letter stating I don't haveXX/XX/XXXX insurance, but you bought my homeowner 's insurance and it's an XX/XX/XXXX policy XXXX XXXX : are you still there?
XXXX XXXX : Yes XXXX XXXX : ok, so can you please tell me what is going on?
XXXX XXXX : Im still reviewing your loan, thank you for your patience XXXX XXXX : Can verify your property address?
XXXX XXXX : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX XXXX XXXX : Ok, all we need is the proof of your XXXX policy, ou were force placed, if you have the proof. You can upload the declaration page to XXXX XXXX XXXX : you bought my policy XXXX XXXX : it's an XXXX policy XXXX XXXX : Its has been forced placed because we never received proof of your coverage XXXX XXXX : what does that mean?
XXXX XXXX : Do you purchase insurance?
XXXX XXXX : how could you have not received proof of coverage if you obtained the coverage? I just closed on XX/XX/XXXX XXXX XXXX : you purchased the insurance policy for me XXXX XXXX : We purchased, because you need to have insurance and you didn't have any, you can get your own insurance and the forced placed will be removed XXXX XXXX : ok, will i get reimbursed if I buy another policy? You purchased 1 year of insurance XXXX XXXX : or can i just leave it as it is?
XXXX XXXX : it is good through XX/XX/XXXX XXXX XXXX : Yes, you would receive a refund XXXX XXXX : that you bought. and now you are sending. me a letter saying it's the wrong kind of insurance and it's expiring XXXX XXXX : so you ARE NOT going to buy more insurance for my property, correct?
XXXX XXXX : Correct, if you have your own policy XXXX XXXX : yes, that YOU PURCHASED. I think it's fine. It's an XXXX policy, not an XXXX XXXX XXXX : is that going to be a problem?
XXXX XXXX : i'm just confused that you bought me a policy and are now telling me it's the wrong kind of policy and that you don't have any evidence of it XXXX XXXX : do you see how that might be confusing?
XXXX XXXX : Not at all, I will send a email to the insurance department, so they can change it to the correct policy XXXX XXXX : ok, so i don't need to do anything?
XXXX XXXX : No you are good
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| 09/07/2015 |
Yes |
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- Settlement process and costs
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Web |
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I obtained an FHA home loan through Paramount Residential Mortgage Group Inc., located at XXXX California XXXX. Loan Officer was XXXX XXXX, from there XXXX Office. During the initial process XXXX said he needed an approval from the FHA Underwriter as I was buying the home from a business that myself and XXXX daughters own. After about 2-3 weeks XXXX said there was no problem with this process we now move forward. After going through the process I noticed several procedural situations that did not make sense to me. I had filed a Bankruptcy three years prior, and XXXX did not ask me for the information. I sent to him anyway, as he mentioned he would need it later. While the property was being appraised it took over two weeks to get an appraiser. I would leave messages for XXXX and he returned a call. Stating the appraisal got dropped and he was apologizing for the delay he would begin to make calls. I told him the appraiser had already done the work. He had no idea constantly what was going on with my loan. I know his wife had several medical issues and XXXX time stated to me he would be off phone for a week or more. I did not understand why he would not give the loan to someone else to finish. But he refused. At the end of the loan process ( 2 months ) XXXX seemed to scrambling telling me he was now having problems with the underwriter. I later discovered he had never gotten an approval for the loan as he had stated earlier. This delay was apparently just medical issues with his wife as he left me hanging. I was then being told the loan may not fund. The loan amount had changed from XXXX to XXXX then XXXX. He kept lowering the dollar amounts. I then attempted to telephone the owners of PRMG but never got a phone call or email back in return. As this situation was apparently falling apart I contacted another lender who told me XXXX had not done his homework as my income was written to FHA incorrectly. I was shot in the line of duty for the XXXX XXXX County Sheriff 's Dept., and received a Medical Pension. The pension brings me about {$4000.00} a month. The other lender said it should be reported as {$5000.00} a month as there is no tax taken. When I brought this to XXXX attention he agreed and re-submitted. I then obtained a loan about XXXX higher but it was obvious XXXX did not know what he was doing. As the loan was finally funding I was asked to sign doc 's about a mile from my escrow office on a Sunday evening. As I did this I questioned why we were not signing at escrow the next morning. Then I discovered XXXX and his wife were now trying to charge me {$250.00} for the signatures. When I questioned it was dropped to {$75.00}. I then discovered that changes were made to my closing costs. The price increased {$2900.00}, and the loan had funded. After checking I discovered XXXX had increased my fee 's to PRMG stating I had requested an interest rate buy down and this was the fee. The only time I discussed this with XXXX was about a month earlier when I asked if we should lock in a rate. He responded back later in the day stating how does 3.5 Percent sound. I said great lock it in, as I new watching the markets the rates were moving up. At no point did XXXX say this was an uncharge. On my closing statement with escrow under lender charges it states Adjusted Origination Fee to PRMG changing the cost by nearly {$3000.00} increase. I tried to get this amount credited but XXXX told me in email PRMG did not receive these funds it went to others who were buying the loan. I then complained to XXXX XXXX at PRMG who was investigating. He said yes the funds went to PRMG. After sending info back and fourth with XXXX XXXX he stopped all correspondence. I sent XXXX ending emails and got no response.
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| 07/24/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, I am writing to inform you of numerous problems while trying to obtain a loan for my friend and client,, from PRMG. This experience has been the worst I have ever encountered in my professional life and I think you should be made aware of your companies and employees actions during this process.
Please bear with me as this will be lengthy and all inclusive of our experience.
In XXXX 2015, we found a beach house foreclosure in XXXX XXXX, XXXX we both fell in love with and decided to put a bid in which was accepted the next day. Our realtor XXXX XXXX suggested we use XXXX XXXX of PRMG as the lender, since we used both of these individuals to purchase our XXXX house. We informed XXXX XXXX that we were planning on renting out or selling the XXXX house and live in XXXX as our principle residence.
We negotiated with the bank and secured {$8000.00} in repair costs and they were willing to give in a little more. I instructed our realtor to negotiate a XXXX repair allowance providing all necessary documentation. At this point we were happy and looking forward to a quick and pleasant closing experience.
Then the nightmare began. I am not sure I can explain what happened so please bear with me.
XXXX XXXX has a credit score of XXXX with a perfect debt to asset ratio and more than ample savings. In addition the XXXX house has close to XXXX in equity. So the logical choice was to have her name alone on the contract and I would oversee what I thought would be an easy process.
It all started when XXXX asked for the usual financial information but did not ask for XXXX 's Tax returns. I spoke with her about this ( very strange as that is usually the first thing required ) and her response was she did not want to raise red Flags? I told her we were not hiding anything and we are upfront and honest people. I let it go thinking she was the expert in the field. Next she had XXXX write a letter stating why she was buying a house. Again I thought this strange but let it go. Her explanation was that the underwriters would have a problem with a principle residence status. I again told her our intentions. Well it turns out she was responsible for all the chaos that has ensued for months and we still have not closed on the property.
XXXX then told me her " underwriter '' did not believe us and called it investment property. I again told her that we would furnish tax returns to prove XXXX resided in XXXX and worked in XXXX XXXX XXXX as a XXXX and traveled back and forth. We provided the XXXX XXXX pages at her request. ( she again said she did not want to raise red flags? ) XXXX retains a car in XXXX and stays at my house while working and comes back to XXXX when she has XXXX weeks off each month. She also retains her XXXX license for work purposes and uses my car when in XXXX. I explained this all to XXXX and her response was " well the tax returns do not prove anything as she could be doing this to avoid paying state tax ''. I then informed her I was a XXXX and she should not say something that she has no knowledge of tax wise and is totally untrue. She then proceeded to focus on the utility bills. In XXXX 's words " Since XXXX paid the bills online there was no proof that her primary residence was XXXX ''. I sent her all the water bills which come to the XXXX address but the electric bill is only online and is sent nowhere.
I then get an email that the " underwriters '' found a pre-foreclosure property in XXXX with her name attached. I thought she was kidding. It turns out that it is her Mother 's house that has been paid off for years and XXXX has no ownership interest. She made XXXX bother and upset he
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| 03/24/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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On XX/XX/2022 I created an account on the Paramount XXXX XXXX website. Everything went fine, by all accounts the process was easy and uneventful. Several days had gone by and I was becoming concerned that my payment had not processed, so I called " XXXX '' to see what was going on. I found no explanation on the site as to what was taking so long, so I called them directly. While I was calling " XXXX '' I accessed my credit union account and found over draft fees on a paid off home equity account. It appears that " XXXX '' was attempting to withdraw my house payment from the wrong account. I spoke with a gentleman named " XXXX '' and explained to him that they are accessing the wrong account. Now " XXXX '' is not just my mortgage holder they also refinanced my mortgage, so they have access to accounts that they paid off in order to refi my mortgage. It seems that they pulled this account number from my records instead of the one I placed in the system and tried to get payment from there. This happened on XX/XX/2022. XXXX apologized for the mix up and started taking extensive notes, so that others involved could follow along. I was assured that the next attempt by the auto system would be correct and that it will come out of the desired account aka Checking. I verified all accounts with my credit union to makes sure they are accessible to " XXXX '' On XX/XX/XXXX I was becoming concerned about my payment, the funds were still in my checking account. I ounce again called " XXXX '' and this time I talked to collections. I was able to talk to a man named XXXX and he said there was no payment being processed. He told me to make the payment over the phone in order to be on time so I went ahead with his advice and paid by phone with him. XXXX assured me that there will be no reporting of a late payment to the credit bureau since he said there was a federal law that protected consumers from transition problems that may occur during refinancing. So XXXX said not to worry. He did apologize for the misinformation the previous customer service people told me. I waited several days and found that the funds were still not being taking from my account. On XX/XX/XXXX I called again to ask what is wrong and I was told that the check was returned? Then I was told they said the checking account dose not exist. Of course that was incorrect. I called my C.U. and verified all my accounts and they said " XXXX '' did not even attempt to take my payment. Absolutely no indication in my C.U. 's system that " XXXX '' even tried to withdraw my payment. My C.U. concluded they have a glitch of some kind In " XXXX 's '' system. I talked to another customer service rep at " XXXX '', his name was XXXX, and he would not even listen to reason at the possibility that it is there fault. I called my C.U. again, XX/XX/XXXX, and reverified all my accounts as being active funds are available and accessible. Incoming wires acct. and my checking account. both of which are linked with the same routing number! My credit union is on top of everything, it is not there issue. " XXXX, '' has on several occasions, hung up on me and had left me on hold for long periods of time. I am not suggesting they don't want there money, but there staff is obviously over worked and under staffed and technical issues, like the one I am having, are not being addressed. This is causing me hits on my credit report and delaying my ability to do auto pay for my mortgage. I don't know what to do and I am very frustrated. There is no avenue to talk to " higher ups '' to resolve this issue. Please Help Me! XXXX XXXX
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| 11/08/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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Servicer : XXXX PRMG / XXXX My complaint begins with the inconsistent information provided to me during multiple phone calls starting in XXXX of 2021.
I would regularly be told one thing by servicer and then the next day be told the opposite.
I received a letter dated XX/XX/2021 stating I was approved for a FHA COVID-19 Combo Partial Claim and Loan Modification.
For the months of XXXX and XXXX I had attempted to be reviewed for this program. I was told everything from the program did not exist to I could not be reviewed for program while I was on a COVID Payment Forbearance. But magically, it did exist and I was eligible for it.
The XX/XX/2021 offer listed {$8300.00} as Escrow Advance and/or XXXX up.
I immediately submitted a request for information and notice of error asking how that dollar amount was determined. The servicer, realized that they were disbursing the wrong dollar amount for tax. Which triggered 3 escrow analysis on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. On each of the escrow analysis they use fictional amount as the amount in escrow at the time of review, to compare to the target balance ( required balance ) in order to determine shortage on escrow account. On the escrow statements they fail to explain why they are using fictional amounts as amount in escrow at time of review.
I also have received two additional letters stating I was approved for FHA COVID-19 Combo Partial Claim and Loan Modification.
I am now in receipt of Loan Modification Agreement made on XX/XX/2021. I believe this agreement is not in compliance with ML XXXX. If I accept this agreement my payment will only be reduced by 4 %. The offer they made seems to be for the COVID-19 Combo Partial Claim and Loan Modification in accordance with ML XXXX. The issue is ML-XXXX was effective on XX/XX/2021. I believe they have failed to evaluate me for Recovery Modification in accordance with ML XXXX. Also the Loan Modification Agreement has an interest of 3.25 %. I believe the interest rate is also not consistent with ML XXXX. I believe the interest rate that I should be offered is 3 %.
The modification agreement dated XX/XX/2021 doesnt list amounts for escrow. It also fails to give me dollar amounts capitalized for escrow advances, shortages and interest arrears. Because of my previous experiences I must insist on copies of their calculations for escrow advances, shortages and interest arrears.
On XX/XX/2021 we called servicer at approximately XXXX. We asked servicer if servicer had implemented Mortgagee Letter XXXX, 2021. The representative advised he did not know what that was. I asked how was the interest rate determined. The representative conceded he did not know how the rate is determined.
We advised him that they had failed to review borrower for modification in accordance with ML XXXX and that the interest rate proposed terms were wrong.
The representative then sent an internal communication to supervisor letting them know that I wanted to know why they did not comply with ML XXXX. His supervisor advised him to email underwriting. Representative openly admitted after being corrected a half a dozen times that he did not know how the programs works. He stated he sent the underwriter an email documenting our concerns.
The reason we are submitting this official complaint is to get a response before the first payment date on XX/XX/2021.
We ask that servicer immediately review for modification in accordance with ML-XXXX 2021.
We ask also ask that they provide a detail breakdown of how interest arrears, advances and shortage were calculated.
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| 01/10/2022 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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In the XXXX to XX/XX/XXXX time period, I applied for a mortgage loan through 14 Days To Close. The company representative, XXXX, guaranteed my wife and I they could close in 14 days, despite providing them with significant information, including but not limited to the nature of my income and length of employment at my present employer. The next day, the real estate agent 's assistant contacted my wife and I. During the conversation we were denied for FNMA and FHLMC conforming products, instructed to open another credit card and to reach back out in six months ( XX/XX/XXXX ). For the following weeks, we received email listings of properties, nearly daily, despite being rejected. We received a survey email, which I responded to quite rudely, stating that the " miscommunication '' was that we were rejected for a loan despite clearly stating we were seeking an FHA mortgage for FTHB. A senior loan officer, XXXX XXXX ( NMLS XXXX ) reached out to me and we spoke at length. XXXX XXXX confirmed that the company only runs conforming FNMA and FHLMC loans. I indicated the same information regarding my income, length of employment, and suitable loan products. He again confirmed he could only assist with FNMA and FHLMC and encouraged me to " submit two years of paystubs from all employers in which I received income or commissions, to prove time in the same line of work. '' We obtained approval under the Home Ready and FHA programs desired with another lender and reached out to XXXX XXXX and XXXX XXXX XXXX. We confirmed that in the Identity of Interest statement from XXXX XXXX that she was an independent real estate sales professional and had no identity of interest with Paramount Residential Mortgage Croup , Inc., 14 Days to Close or their lending services. We emailed over a portion of our pre-approval and requested a real estate offer be placed on a listing at XXXX XXXX XXXX, XXXX XXXX, XXXX, Florida XXXX. We executed our portion of the contract on XX/XX/XXXX and went to an open house. Following our visit, we received communication from XXXX XXXX holding our valid FHA real estate offer hostage unless we conceded to use his service. Our valid offer was not submitted and we were not notified, despite four requests to confirm the submission until after the XXXX submission deadline on XX/XX/XXXX. 14 Days to Close, Paramount Residential Mortgage Group , Inc., XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX utilized a predatory lending practice and discriminated against the submission of a valid offer, based on credit history, length of employment, and loan type. In the attempt to hijack our mortgage loan, XXXX XXXX identified that the company does in fact offer FHA products and attempted to force us, under duress, to use their company or forfeit our potential valid offer. 14 Days to Close scrubs all public social platform reviews so to only show positive reviews and withholds loan types available. For my wife and I, we believe a large portion of this was caused by the fact we are an XXXX couple and not of XXXX origin, but furthermore, they attempted to and conspired to objectively withhold a real estate contract, on their own accord, unless we utilized their lending services and even sent their loan approval over via email. Notwithstanding any other purpose, our mortgage loan was denied based on subjective determination for conforming loan requirements and our real estate offer never submitted because we wished to continue with our fully underwritten loan subject to property with another mortgage lender.
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| 10/13/2022 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Older American |
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Dear XXXXXXXX XXXX My name is : XXXX XXXX XXXX XXXX address is XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX This property address has mortgage with company named Paramount Residential Mortgage Group XXXX XXXX XXXX XXXX ) XXXX XXXX XXXXXXXX XXXX XXXX XXXX TEl : XXXX ( XXXX ) & ( XXXX ) XXXX & XXXX ) XXXX Mortgage Loan Number : XXXX I received a letter containing XXXX pages of Escrow Summary dated XX/XX/XXXX, the letter stated that I have shortage in my loan escrow account for the XXXX XXXXXXXX in the amount of {$1300.00} ( according to above mortgage company escrow department analysis ).
On XX/XX/XXXX I paid that shortage electronically online throw my personal bank account.
On XX/XX/XXXX I called XXXX customer services to confirm that they received the {$1300.00} also to direct them to note the loan account that this not an extra payment but it was total annual escrow shortage they asked for it. but i paid the whole XXXX XXXX time to avoid interruption to my mortgage loan monthly payment which it was {$2600.00} per XXXX all the tear XXXX through XX/XX/XXXX. ( My mortgage loan balance is large therefore I am working hard to keep the payments low as much as I can by paying the shortage in full ).
They kept mail me several wrong mortgage statements with deafferents monthly payments all of them are miscalculated and totally wrong.
In fact, my regular mortgage payment is {$2600.00} NOT {$2700.00} or {$2800.00} I will explain in the following a few points why my XXXX mortgage should not exceed {$2600.00} : XXXX according to your letter dated XX/XX/XXXX [ Escrow Summery under annual Escrow Review ], Insurance increased from {$1100.00} XXXX to {$1100.00} ( Increase $ XXXX {$1100.00} = {$29.00} Property Insurance XXXX XXXX.
XXXX Also, XXXX XXXX increased from {$7000.00} to {$8200.00} ( increase $ XXXX {$7000.00} = {$1100.00} TAX shortage ).
XXXX Total Escrow increase ( Tax and insurance ) for XXXX estimate will be ( $ XXXX {$1100.00} = {$1100.00}.
XXXX XXXX escrow analysis send me letter to pay shortage amount {$1300.00} which is exceeds the actual shortage by { $ XXXX {$1100.00} = {$190.00} OVER CHARGE TO ME SHOULD BE REFUNDED }.
XXXX AS YOU CAN SEE FROM THE ABOVE LOAN 'S RECORD THAT I SENT ECLECTRONICALLY PAYMENT TO COVER THE WRONG AMOUNT OF ESCROW SHORTAGE {$1300.00}.
I did pay the shortage in full to keep my XXXX mortgage payments at {$2600.00}.
XXXX What surprised me is when your department sent me a new mortgage statement for XX/XX/XXXX, stated that my payments will be {$2800.00}, and online account system showed the new XXXX payment will be {$2700.00}.
As you can see both amounts are wrong since I paid above the amount of shortage need it {$1100.00}.
I contacted your XXXX department, and they followed up with me after XXXX explained the above to them.
please be advised that the ESCROW ANALYSIS PRMG MADE IS WRONG BASED ON THE ABOVE.
I am warning the escrow department that I already give them XXXX chances to correct the error.
I asked the PRMG to notify me in writing by mail explaining their side of the review in detail after reviewing the above numbers. They Left me with no other choice than contacting your office seeking your help and support, { NOTE : this company caused a previous error to my mortgage, and I had a complaint to your office back on XX/XX/XXXX and they refunded me {$2000.00} by check # XXXX date it XX/XX/XXXX }, Please help me Best of my regards XXXX XXXX XXXX XXXX Loan Holder
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| 05/10/2017 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I signed a contract to purchase a home on XXXX XXXX and contacted a broker I have worked with in the past, XXXX XXXX . When I worked with him prior he was with a different company, he is now with PRMG, and that is who I closed my loan with. The process started on XXXX XXXX , I was assured it would be a 30 day or less process and that the closing date of XXXX XXXX would be no problem. Not only did I not close on the XXXX , I ultimately did n't close until XXXX XXXX . I was told the broker had many options as far as mortgage rates go and that I would get the best rate. Granted rates were a little higher when I started the process but I was told if things changed it would be addressed. Long story short, I was given one exc use after the other as to why the loan was n't closing. I was also told I needed to pay 2.72 % to buy down the interest rate down and I was very concerned about this as I have never paid anything to buy a rate down on any mortgage I have ever taken out. XXXX said he would help me out and give me an approximate {$5000.00} credit at closing to help cover some of the cost. He did not, there was only a {$120.00} credit on the day of closing. I asked about rates and if they were to drop, mainly because I had contacted XXXX XXXX XXXX XXXX because I am a member and they were actually offering a better rate with no fees and if rates dropped I would get the better rate but XXXX said they would never be able to close by the XXXX and that they do n't know how to handle complex loans. Well considering XXXX had one e xcuse after the other as to why my loan was n't closing on the XXXX , in addition my rate lock expired on the XXXX and rates had gone down substantially. I have asked for documentation to show in writing the rate and why I did n't get the better rate but have received nothing. I also do n't have a signed copy of the loan estimate documents. During the final days of closing I requested th e CD, which I was provided on XXXX XXXX , but XXXX said it was not in any way accurate but that he would get me the correc ted one s hortly. I DID NOT GET THE FINAL CD UNTIL I WAS DRIVING TO MY CLOSING ON THE XXXX . I was so XXXX and upset that I truly did n't even know the final numbers and only got them when I sat down at the closing table and the office was closing soon so I felt totally pressured and could n't dispute anything. I questioned the numbers but once again, I, other than violating the contract and losing my {$20000.00} had no options. Interest rates were below the rate I paid over {$7000.00} to buy down at that point, almost .25 %!!! And that was PAR, buying nothing down. I would have canceled the whole thing and worked out a solution with a broker that was actually looking out for my best interest. Not only did XXXX charge me all kinds of fees I would n't have had to pay over {$7000.00} to buy a rate down that is going to cost me multiple thousands of dollars over the life of the loan and should have been locked in at the better rate after the expiration of my rate lock.
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| 11/01/2022 |
Yes |
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Web |
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XXXX XXXX, a lender from Paramount Residential Mortgage, deceived me into believing that the Federal Housing Administration required me to purchase discount points to purchase a home. XXXX XXXX repeatedly stated that the {$8200.00} I questioned would go directly to FHA to buy discount points. XXXX XXXX also claimed that he couldn't lock my interest rate immediately after receiving my loan application and disclosure. XXXX XXXX stated that he needed a completed home appraisal before he could lock in my loan. XXXX XXXX waited two days to lock in my interest rate during inflation. This time lapse caused my interest rate to increase from XXXX to 7 %. Per XXXX XXXX, this increase left him no choice but to charge me for more discount points. After further research, contacting FHA customer service, and speaking to a HUD counseling representative, I discovered that XXXX XXXX 's claim regarding discount Points was false.
After obtaining this knowledge, I was confined to my Realtor, XXXX XXXX, who did nothing to protect me from this situation because she worked with XXXX XXXX often. XXXX XXXX reported to XXXX XXXX that I would seek out new Leaders.
In anger, XXXX XXXX contacted the seller 's listing agent in an attempt to force me to sign and pay for the discount point.
With the help of my realtor XXXX XXXX ( who XXXX XXXX recommended that I use ), XXXX XXXX successfully forced me to pay for discount points that weren't required. XXXX XXXX, a lender from Paramount Residential Mortgage, deceived me into believing that the Federal Housing Administration required me to purchase discount points to purchase a home. XXXX XXXX repeatedly stated that the {$8200.00} I questioned would go directly to FHA to buy discount points. XXXX XXXX also claimed that he couldn't lock my interest rate immediately after receiving my loan application and disclosure. XXXX XXXX stated that he needed a completed home appraisal before he could lock in my loan. XXXX XXXX waited two days to lock in my interest rate during inflation. This time lapse caused my interest rate to increase from XXXX to 7 %. Per XXXX XXXX, this increase left him no choice but to charge me for more discount points. After further research, contacting FHA customer service, and speaking to a HUD counseling representative, I discovered that XXXX XXXX 's claim regarding discount Points was false.
After obtaining this knowledge, I confined my Realtor, XXXX XXXX, who did nothing to protect me from this situation because she worked with XXXX XXXX often. XXXX XXXX reported to XXXX XXXX that I would seek out new Leaders.
In anger, XXXX XXXX contacted the seller 's listing agent in an attempt to force me to sign and pay for the discount point.
With the help of my realtor XXXX XXXX ( who XXXX XXXX recommended that I use ), XXXX XXXX successfully forced me to pay for discount points that weren't required. The only option I was given by XXXX XXXX and XXXX XXXX was to sign the closing documents or lose my {$20000.00} Deposit.
.
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| 09/26/2019 |
Yes |
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Web |
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On or around XX/XX/2019 my husband and I initiated the process of refinancing our family home. We began the process with PRMG. All documents were immediately provided and follow up questions as to loan type were discussed. I requested written information from XXXX XXXX who, thereafter, refused to provide written information even going so far as to suggest coming to our home at XXXX XXXX to have a verbal conversation on very important financial information which I insisted upon having in writing. All documents requested were provided within 48 hours of the request. We were asked for normative documents such as our most recent 60-day pay stubs and tax returns, w-2s and our bank records. We were similarly asked for unusual documents such as a letter of intent to occupy the residence. More than once Mr. XXXX failed to do his due diligence in reviewing the status of our home and this cause unnecessary and costly delays. Our home was submitted for appraisal and an appraiser demanded our attendance less than 24 hours in advance. When told we could not accommodate this he indicated that he had not received our timely message and had gone to our residence anyways and demanded a {$70.00} trip fee which we refused to pay indicating that we had given timely notice of our inability to call off our work lives less than 24 hours in advance. We were noticed on XX/XX/XXXX that the appraisal had returned with a conditional quote and that Mr. XXXX wanted " a few days '' to determine what this meant. The appraisal had been returned to him the day prior. When asked for a copy, Mr. XXXX indicated one had been sent to us the day before, which we were neither noticed of nor did we receive any indication of how the appraisal would be received. It sat in my husband 's " junk '' email for 24 hours burning time for our rate lock. Mr. XXXX never indicated that our rate lock was expiring when we indicated to him that we would be out of town from the XX/XX/XXXX and would have the work done the following week. An email was sent to Mr. XXXX on Monday, XX/XX/XXXX indicating that we were to have the work finished on Friday XX/XX/XXXX. At no time did Mr. XXXX indicate that our rate lock was expiring, that there would be a fee for the appraiser to return or that there would be a minimum fee of {$520.00} to extend the rate lock. By the time that the photographs of our repairs were submitted to PRMG, our rate was very near to the expiration date. I indicated to PRMG that I intended to file a complaint with this agency and immediately the manager offered to extend our rate at no cost due to the failure for proper notice. Our loan has now come out of underwriting and PRMG is now requesting a second intent letter, Solar lease documents which have already been submitted and delaying the process further for what I can only assume is their ability to attempt to force us to pay their offices further superfluous fees out of sheer exasperation.
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| 02/28/2019 |
Yes |
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- Struggling to pay mortgage
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Web |
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On XX/XX/XXXX I suffered damages due to hurricane Irma. After receiving notices from mortgage company of an assistance program to defer payments for three months I took the opportunity to use this money for repairs and fixing whatever damages were created during this hurricane. It was never explained to me by PRMG ( mortgage company ) in writing nor verbally that at the end of the three months all payments would be due at once. On XX/XX/XXXX, after three months expired I continued to make my regular mortgage payments. To later find out that I was now three months behind on payments. I contacted the mortgage company and was advised of a loan modification program. On XX/XX/XXXX a trial period of 3 months was set forward with a new payment. These payments were made on a timely manner. During this time I was going back and forth with mortgage company due to errors on loan modification application sent to me. While I continued to make the payments set forth by the mortgage company I was notified that a second loan application was going to have to be filled out as the first one had expired. This application expired due to inaccuracies from the mortgage company not only on application but also verbally. I continued to make the modified payments till XX/XX/XXXX. I contacted the mortgage company and was advised that XXXX payment will be a regular payment and not the modified payment. I made the XXXX payment while I awaited for the reply of the loan modification application. On XX/XX/XXXX my mortgage payment was returned to me as now the mortgage company said I was over 6 months late in payments. This made no sense to me as I had made the payments set forth by the mortgage company. I continued to contact the company to try to resolve this issue and pay my mortgage. As of XX/XX/XXXX I was notified that my modification application was denied. Reason for denial per letter from mortgage company is erroneous based inaccuracies and misinformation, thus placing my home in pre foreclosure status. I have had to hire an attorney to try and help me save my home as I dont want to loose it do to unprofessional and inadequate assistance from the mortgage company. I have exhausted all remedies while trying to work this out with the mortgage company to no avail. I feel as if I am being forced to foreclose on my home by mortgage company as it seems that they are reluctant in working with me. For the past year this has been the most stressful situation I have ever been in. They have refused to take my payments thus putting me further in debt. I have been in contact with them throughout this process and have yet to receive a single straight forward answer to any of my questions. Every time I call I have to speak to a different person and not one individual to handle my case. The unprofessionalism they have shown makes me wonder how are they in business.
Additional information can be provided if necessary.
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| 06/05/2021 |
Yes |
- Mortgage
- Other type of mortgage
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Web |
Servicemember |
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1 ) I was recommended to PRMG as a preferred lender for XXXX XXXX who did a LOT of loans and understood the new construction loan process. XXXX XXXX XXXX XXXX recommended XXXX XXXX to me. Based off XXXX XXXX recommendation, I chose to work with PRMG. The only written proof I have is the email sent XXXX XXXX from XXXX XXXX thanking XXXX for recommending " we '' work with him.
2 ) Every loan has issues to overcome and is unique, so we did not have any " major '' issues until we closed on the construction loan and property. PRMG subcontracted a second bank XXXX to provide the construction loan, this is when my 3 problems occurred.
a ) I learned that there would be a second closing cost on my new build because of the construction loan. I learned this in an email on XXXX XX/XX/XXXX, approximately 3 days before the first attempt at closing. The total amount of the closing cost was {$8300.00}. I understand that a 2nd closing cost is not unusual but would expect two sets of closing cost be something that is reviewed by your banker some time prior to the week of closing. Ultimately not all the paperwork was complete and we closed the following XXXX XXXX XXXX.
b ) After the signing on XXXX XX/XX/XXXX I was called by my XXXX XXXX XXXX and PRMG agent in a combined call. My XXXX XXXX XXXX explained to me that the terms of the construction loan where incompatible with the way he does business ( the phased payouts of the loans paid out at the end of a construction build phase, and not at the beginning of the phase so the builder couldn't buy the material, and he was incapable of acting as a bank ). The Builder also informed me that our home package had increased {$36000.00} due to the price increase of lumber. If I wanted to continue with the build, I would have to get a new construction loan that met his construction build criteria. This was regardless of weather I paid the lumber inflationary cost from my family savings or not ( and I WOULD have paid the price increase from my savings! ). In this conversation, my PRMG agent XXXX offered to help me by giving me my Homes Appraisal and look into recovering my closing costs.
c ) I received my New Home Construction appraisal on Tuesday XXXX XXXX. I am now working with a new bank who informed me that under law I need to be given my appraisal 3 days prior to title closing to review it and determine if I want to continue through with the loan. So I am disappointed to find this out as well.
Since this incident I emailed my agent XXXX XXXX asking about the status of recovering my closing cost on the incompatible construction loan that he negotiated, on XXXX XX/XX/XXXX. I have not received a response.
I do not know who XXXX XXXXXXXX XXXX boss is. Since he is an area manager, so I emailed the PRMG site at XXXX XXXX XXXX
I have not recieved a response.
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| 05/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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I went through a loan modification process that took this company 1 year and a 1/2 to resolved when they finally came through saying I was approved for the loan modification they informed me on a telephone call that I've made to them on XX/XX/XXXX, however they stated the loan modification was approved back on XX/XX/XXXX, I did not received any notices on the mail or phone calls or perhaps an e-mail stating this was already approved not to mention a placed phone calls to this company at least twice a month to check the status of the loan modification every month since the process started, I did not know where the payments I was making ( every month ) where going to and that's why the phone calls on my part took place, they just kept saying to keep making the trial payments and they'll informed me when it was approved!! so it was very shocking to me to find out the way I found out since I was making calls every month and since it was back from XX/XX/XXXX to XX/XX/XXXX, then this company told me the same day this happened ... " by the way you are behind a month '' even tough I was making ( trial payments every month ) when I asked the representative she told me that she did not know how this could of happened but she said I am going to help you she replied then she said to make payments with a little extra money for 3 months and the " late payment '' was not going to take effect on my credit since it was a mistake on their part. Well to my surprise they have been reporting XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXXand XX/XX/XXXX being 30 days late, not " XX/XX/XXXX '' wonder why? and also reporting XX/XX/XXXX and being late 180 days, this has created a serious issue with my credit report and score and I want this company to be fair and removed what they did wrong in the first place I've send them dispute letters and there is no response, I asked for copies of signed documents for the modification and a copy of the approval letter of the modification with dates so I know when it was sent to my residence which has been the same for the last 5 years and it is the same house I'm paying the mortgage with this company and they failed to do so, when I call they send me to a loss mitigation dept which never answers and they have not been able to provide me with the modification documents I need to make a case against this company with my lawyer probably because they don't even have them I want to remove all late payments from my credit history with all credit bureaus ( XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ) companies like this should not be able to get away with destroying peoples financial lifes because of their inability to do their job correctly and fairly ... I want my financial life back.
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| 05/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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Web |
Older American |
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I have been working with a client to try and get a loan modification for about a year and a half and the company ( XXXX ) has confirmed receiving documents and then retract the confirmation a few days later. They have asked documents that were already in their system and was confirmed to had been in their system by multiple representatives. They have requested documents that a client would only receive once a year monthly claiming the document expired and was needed with a most recent date i.e. food stamps letter, divorce decree and affidavit. At one point ( XX/XX/XXXX ) I was told that the application was under review and completed with no additional documents needed only to call back on ( XX/XX/XXXX ) to be told that the application needed to be resent. There are multiple dates of interaction with this company and me sending duplicates of documentation. The latest experience was when I called XX/XX/XXXX and was told that the application was under final review and to call back the following week. I was also told all documents requested were received and the application was complete. When I called back the next week I found out the case was closed because the underwriter did not receive the requested documents. The representative looking into the file seen that there were contradicting notes and the documents were there and accepted prior to the close date. She asked me to just send in an updated Financial Form and the case would just be reopened. I did that and the documents sat in imaging for almost two weeks. When I spoke to someone else that put in a request to have the case changed to someone else and to have the file escalated. The " escalation '' representative stated that though she believes and I quote " you guys are being giving the runaround '' because she was able to confirm everything I said to her, that she has to go by what the underwriter told her and we needed to submit a new application. I asked why don't they use the application that is sitting in imaging since it is a new application. She had no answer. I have resubmitted everything and once again they claim they got the application but not supporting documents which everything was sent together. They are also requesting for the application again even though they have it and have opened a case with it. I have more dates with more issues the list continues. This has been going on for too long. We just would like to have a solution to help my client out, but we want to make sure that things are being done properly. They even force place insurance on my client when she had insurance and the documents were sent to them and I also sent them as well.
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| 03/02/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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On XX/XX/XXXX, I called Paramount Residential Mortgage Group ( prmg.net, the lender ) for a credit dispute due to an error in the system earlier in the summer ( I did not find out about this error until XX/XX/XXXX when trying to open another loan ). The new lender said I would not be able to proceed with the loan until this credit dispute would be resolved, or at the very least until I'd receive a letter from PRMG explaining that this delinquency was not my fault. My loan # is XXXX and it's serviced by NJ branch of this business.
After 3 representatives who had problems with their phone ( many of their reps seem to have bad phone lines w/ static ) I was finally transferred to a representative who could hear me. The lady on the phone was polite, and she claimed to have opened 2 work orders : XXXX being the dispute with the credit bureau and another a request for this internal letter from another department ( why their own department is able to see that the error was indeed due to a faulty auto-pay system but isn't able to issue this letter that would take all of 15 minutes to write is beyond me ). She also took down my email for the digital copy of the letter to be mailed to. This conversation took place on XX/XX/XXXX, she promised 7 business days for both.
I called back on XX/XX/XXXX to confirm that both work orders were being processed, the girl said to expect the credit dispute done by XX/XX/XXXX and the internal letter with explanation for the new lender by " next Monday '' ( XX/XX/XXXX ). Today, after not receiving the letter I called again ( and also encountered 3 reps with bad phones before getting to one that could talk almost 2 hours later ). She said she had the letter in hand and would email it to me. 4 hours later, after no email, I called again, only to be told that no work order for the letter from XX/XX/XXXX exists and it was just recently opened earlier that day. I was told to expect it by XX/XX/XXXX. I asked to be forwarded to the manager, but instead was put back on hold and returned back to the main phone prompt. The manager seemed to be avoiding me.
Either I was lied to both on XX/XX/XXXX and XX/XX/XXXX by different individuals or their system is broken. This letter explaining that the delinquency was due to error with their autopay system and not my own doing was requested back on XX/XX/XXXX and I need it urgently to proceed with another loan. They lied to me about processing this letter, and about 7-business day turnaround.
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| 11/01/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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In reference to my 1st CFPB complaint # XXXX, Paramount Residential Mortgage Group admits to making a mistake and apologizes for its actions.
This new complaint is about the lack of steps and efforts to resolve the issue by refunding my money that's being held for no reason while they pass the blame around internally and refuse to return my excess cash paid due to their blatant mistake. ( Even the escrow analysis was premature and hastily done - 4 months is too early and seems XXXX- as 6 -12 months is the industry range ) This problem originated with XXXX jumping to do an escrow analysis only after 4 months of residency and doubling my annual escrow from {$3800.00} to {$7600.00} under the internal mistake I pay {$1900.00} per quarter when in fact I pay {$950.00} per quarter.
They raised my monthly mortgage payment from {$1900.00} to {$2400.00} causing me undue financial stress and putting me in jeopardy of foreclosure so I had to borrow money in the middle of a pandemic and economic XXXX to save my new home.
It took them until XX/XX/2022 to admit their mistake and returned my mortgage payment to {$1900.00} in XX/XX/2022. After multiple requests and interactions with their Compliance representative XXXX XXXX at XXXX and XXXX I'm exhausted because of the XXXX 's poor internal and ineffective inter-department & Third Party Administrator ( TPA ) communications to resolve my clearly defined customer issue that they admitted know they mishandled.
A refund payment of {$1600.00} is owed and due to me promptly. The funds XXXX holds are from {$2500.00} I had to borrow to pay my increased mortgage due to their incompetence. I have never missed a mortgage payment or tax payment and these excess funds should be returned promptly to me as a paying consumer. Why do I have to fight XXXX to get my own money back? I am taking this to the press next as I am thru playing nice - I know my rights. XXXX should be fined for this blatant mishandling of customer processing, rights, and entrusted funds.
It is not my responsibility to deal with XXXX Third Party Administrators ( TPAs ) inefficiencies and this situation should serve as an example of what mortgage companies SHOULD NOT DO TO THEIR CONSUMERS. I have opened this new case as I seek justice, a resolution, and ultimately - MY money refunded ASAP.
Thank you CFPB for the great work you do for all consumers.
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| 08/25/2021 |
Yes |
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- Struggling to pay mortgage
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Web |
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The process the mortgage company put me through as I attempted to save my home was one thing but the fact that this mortgage company held a foreclosure sale on the home in XX/XX/2020 is my current issue. The buyer of my home which Im still living in And never left plans to flip it for profit, according to the fha moratorium the sale should not of occurred And the events me Avd my kids have been put through with their attempts to evict me should. Not have been allowed to occur.. I have been put through XXXX with court And have had to pay close to XXXX and was even forced to sign court documents while sick with covid or be evicted within 24hours. I have proof of those statements and threats. They told me they would throw me Avd my kids out while we were sick with covid this month. The justice system failed me. How was this missed why wasnt the moratorium used to protect me. At one court hearing the judge gave me 3 hours to pay XXXX or be evicted within 24 hours, while unemployed with XXXX kids. How can this be ok, how or why did the judge ignore the moratorium? Why was I treated so unfairly??? Why would a writ for eviction be given with the federal government having these moratoriums In place to protect homeowners like me. Is the local court allowed to just ignore those rules?? I dont understand and Im in disbelief of the treatment I received through the judicial system. Im currently being threatened to be evicted again because they are aware I have filed complaints and am questioning the moratorium And the mishandling of my case. I even lost my job Bc of what was happening with eviction. There are programs now that even foreclosed borrowers can use to get help to retain their home I have wanted my home this whole time but have been given no options. I believe the sale held in XX/XX/2020 is not valid and only makes it impossible for me to retain my home and I believe what I went through Is unlawful And unjust as the moratorium was there to protect me.I need the proper authoritys to take charge Avd get answers and fight for me And my rights, please help me, please Stand up for me, this is not fair, why is it so difficult for a borrower to be able to regain their home? Why did the mortgage company ignore the moratorium and continue having a sale of the home knowing still living there?
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| 12/19/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
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- Application, originator, mortgage broker
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Web |
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We purchased a home using PRMG ( XXXX XXXX ) as our lender on XXXX/XXXX/2016. After going through the pre-approval process, XXXX would not return our phone calls and emails until the day after the presidential election. We made several attempts to contact her to make sure our interest rate was locked and our loan documentation was squared away for close. We did not hear back until the morning after the election, and we were informed we did not qualify for the initial loan program we were pre-approved for due to our income levels ( which the lender was aware of before we were even pre-approved ). After finding all of this out, we were beyond our loan objection deadline and had no way to get out of purchasing our home. XXXX informed us that all we could do was lock in at the current rate and that we would be limited to a maximum credit towards closing costs of $ XXXX, which was minuscule in terms of total closing costs and the extreme lack of negligence and fiduciary duty we observed from PRMG. We made attempts to speak with PRMG management, and the individual who spoke with us, XXXX XXXX, told us the loan they could offer us with the correlating $ XXXX credit towards closing costs was limited due to RESPA regulations. My husband and I consulted with another lender on this day to understand what we were being told by PRMG and found out this was completely false. The other lender showed us the pricing grids for the day we had locked in our interest rate, which indicated we should have received a credit towards closing costs of $ XXXX versus the $ XXXX XXXX and XXXX told us was the maximum they could pass along to us. As we were past our loan objection deadline and a week out from closing, we had no choice but proceed with the loan because no other lending company could close us in time for when we had to move, and we had already subleased our current apartment. PRMG took advantage of us by avoiding processing our paperwork until after the election to profit from higher interest rates and further penalized us by not passing on the credit we were allowed based on industry pricing for the interest rate we received. The PRMG associates we worked with directly lied to us and negligently penalized us knowing we were stuck with our living situation.
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| 11/17/2020 |
Yes |
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- Incorrect information on your report
- Account status incorrect
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Web |
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I began the process to refinance my mortgage in XXXX of XXXX with XXXX XXXX XXXX License FL XXXX, NMLS # XXXX ). During this process, my mortgage was supposed to be closed before XX/XX/XXXX. However, due to constant delays, including the loan officer not knowing laws regarding my FHA mortgage and appraisal during the refinance process, my closing was delayed multiple times. I contacted XXXX, the loan officer, about paying my XXXX mortgage on XX/XX/XXXX and was told to hold off on paying my monthly mortgage and she assured me that it would not hit my credit. Further, XXXX contacted me on XXXX to again advise me not to pay my mortgage for XXXX, again assuring me that nothing would hit my credit.
I closed on my refinance on XX/XX/XXXX with a 3 day right of recission, with the payment supposedly funding on XX/XX/XXXX. However, the title company stated that they had issues with wired funds for a payoff, thus my payoff wasn't sent and delivered until XXXX, resulting in a 30-day late hit to my credit. Upon speaking to XXXX about this, she referenced the fact that I could have paid my mortgage for XXXX and simply waited for a refund from my mortgage company, however, she never advised me of this until after closing. Had I know that that was the case, I would have gladly paid my XXXX payment and waited for a refund.
I contacted XXXX, the loan officer, about this and she filed a dispute with the credit bureaus, writing a letter that appeared to come from me directly, but was authored by her, but the situation was not resolved. Her supervisor, XXXX XXXX XXXX NMLS # XXXX ) advised her that the credit bureaus would most likely not accept that letter in reference to my credit dispute, citing the multiple other documents that would also need to be submitted.
In order to begin the process of disputing the hit to my credit myself, I requested a letter of explanation admitting fault from the title company, which they provided, and a letter of explanation stating that I was ill-advised not to pay my XXXX mortgage by my loan officer. However, she refused to do so, stating that it would compromise her loan officer license and XXXX XXXX, the branch manager of PRMG, has refused to return my phone call and emails and has refused to be involved in this issue.
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| 02/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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My husband and I are planning to purchase a home in Florida. The realtor suggested we obtain a pre-approval for a loan amount. I began the process through a link on XXXX. The agent emailed me and said that I would have to give permission for a soft credit check which would not affect my credit score. His company sent a link to agree to the soft credit check on XX/XX/2022. I clicked the link and began uploading the documentation they requested. A few day 's later, on XX/XX/2022, I received an email from XXXX that I have a credit notification. I went into Experian and found that this lender pulled a Hard Credit Report, which has lowered my credit XXXX. I emailed the company and told them that I did not consent to the hard credit pull and that they needed to fix this. In fact, they pulled a hard credit check and I had not even finished providing all of my documentation. Just this morning, the lender called me and when I informed him and provided the emails back to him showing that the consent link clearly states that it would be a Soft Credit check and would not affect my credit score, I heard him typing and I think he actually altered my record. I am concerned that he has access to my financial information now, as well as the fact that by pulling a hard credit check, this company has financially harmed my husband and myself with our credit rating, which ultimately will negatively, financially impact us when we apply for loan.
I noticed that he sent a picture of " my consent '' while we were on the phone this morning. I could hear him typing and think he altered my documentation. He told me that he doesn't have th ability to alter my consent, but I think that he can because on the phone call, when I requested proof of my consent, he began typing and then sent. I would look at the time stamp for the consent. In any case, the emails that I received, represented that this would be a soft credit check and instead they conducted a hard credit check. I am attaching the emails in the documents. I will provide all emails later if needed.
This company is XXXX XXXX XXXX # XXXX ( XXXX ) XXXX The agent is : XXXX XXXX XXXX XXXX NMLS # XXXX XXXX Days To Close m : ( XXXX ) XXXX XXXX : XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX. XXXX, FL XXXX XXXX
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| 04/29/2023 |
Yes |
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- Trouble during payment process
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|
Web |
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I am writing to submit a complaint against Paramount Residential Mortgage Group ( PRMG ) concerning the misallocation of funds in my mortgage account. This is includes FHA Covid-19 National Emergency Standalone Partial Claim o {$54000.00} in XXXX of XXXX DEO Homeowner Assistance Fund awarded {$49000.00} on XX/XX/XXXX o Despite receiving the both FHA Covid-19 Partial Claim and the DEO Homeowner Assistance Fund to cover past due amounts and 14 months of forward payments, I still face significant financial difficulties. PRMG sends contradicting letters and statements, claiming my account is past due in the amount of {$18000.00} and that my home may go into foreclosure??? while also stating it is in forbearance. This misallocation of funds, harassment, and inconsistency violate my rights as a homeowner.
PRMG has not provided information about programs I may be eligible for under the American Rescue Plan, the extended measures of the CARES Act that provide relief for homeowners impacted by the Covid pandemic, or the expansion of Covid-19 Recovery Loss Mitigation Options Mortgage Letter dated XX/XX/XXXX. Their actions add to the challenges that Americans face as they recover from the financial hardships caused by the long-term effects of the Covid-19 pandemic. This situation is particularly concerning for homeowners who may not have the resources or understanding of their rights, I especially worry about the elderly population and those less fortunate.
In addition to these concerns, I have encountered difficulties accessing the equity in my home, which I need to make necessary repairs and updates, my windows and doors to be energy-efficient.
I request a thorough review of my account to ensure correct allocation of all payments and no unwarranted charges. If errors are found, I demand a correction and an adjustment of my account balance. and would like an itemized copy of their findings once review is complete for my records.
I kindly request your assistance in resolving this matter with PRMG and ensuring that my rights and the rights of other homeowners are protected. Thank you for your attention and assistance.
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| 05/05/2017 |
Yes |
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Web |
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I am very unsatisfied with the service that I am receiving from your company regarding my first home mortgage loan. I am in the process of relocating and purchasing a home in GA. T his has been my dream for the pas t 10yrs. H owever, this has been a complete nightmare with your company that has caused me to lose monthly income and threaten my employment. This whole process begin in XXXX 2017. I understood that the home buying process was stressful but dealing with your company 's processing incompetency has magnified the taxation on my health and financial obligations. Everyday there is something new that needs to be verified that I have already provided. My income a nd DTI h as be recalculated numerous time by different people in your department and each person comes up with a different number which starts the request for documentation all over again fro m step 1. Clearly there is a failure of communication in your company. I have done my due dili gence and sent every document over that I was told was needed to close this loan but as of toda y XXXX XXXX 2017 I hav e received nothing but complete inconvenience. I 'm being lied to and given misinformation on a daily basis. Yesterday, I was told by Branch Manager XXXX XXXX , that everything was set and I would be receiving documentation to finally close on the loan approval. Needless to say, I have not received anything since the phone call him and I had yesterday afternoon. I have been calling him consistently to find out what happen to the final documents I was supposed to sign and to no avail I have n't been able to get in contact with him. This has been a disaster for me in all areas of my life. I wish I would have went with another mortgage company who was more trustworthy and consistent with the loan process. Update : I just got a call from a XXXX XXXX who is supposed to be a branch manager in SC t hat called me to question me about even more letters. I am very frustrated to tears. He started yelling at me, cutting me off, being rude and hung up on me. I am being discriminated against. Is this a real company??!!!
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| 12/23/2020 |
No |
- Mortgage
- Conventional home mortgage
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Web |
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On XX/XX/XXXX, we applied for a mortgage loan through XXXX XXXX to purchase a condo. We also signed a the contract to purchase the property on that date. We were provided a schedule of requirements, including a date in which we needed to place {$3000.00} in earnest money for the purchase. As we went through the process, we were told that we would be scheduled to close on XX/XX/XXXX. During the week of XX/XX/XXXX, we were then told that the lender, Paramount Residential Mortgage Group XXXX XXXX, dropped the ball and did not order a condo project review. This would push our closing to XXXX. On XX/XX/XXXX, we received a closing disclosure that we reviewed with our mortgage broker, XXXX XXXX. I questioned the total due at closing as the disclosure did not include the earnest money that we placed on deposit previously. When we questioned this, we were told that we would get a final disclosure once the title company balanced the numbers with the lender, so we signed it. On XXXX, we were told that our closing needed to get pushed again as the lender had not completed their review. The closing then got pushed to XX/XX/XXXX. I questioned getting a new closure, which I thought had to be sent to us 3 days before closing. I was then told no, they were still compliant. On XX/XX/XXXX, we were then told that the closing was not going to happen until XX/XX/XXXX. I still did not have a final disclosure with the total fees due at closing. On XX/XX/XXXX, we were provided with what was to be our final fees due at closing, I went to the bank to get a cashiers check. On my way there, I got a call that the final number had changed. When I arrived at the bank, I was told they had changed again. I waiting for a final call back to get the final numbers for closing. Again, I was provided final numbers a few hours before closing the loan. We closed the loan on XX/XX/XXXX at XXXX MST. We were done signing at approximately XXXX and then had to wait for the lender to review the documents and provide approval that they would fund the loan. We sat at the title company until XXXX XX/XX/XXXX. MST.
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| 02/20/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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XXXXNotified by Mortgage Company that FEMA had rezoned my property to now require flood insurance XXXX by my Home Owners Association that they would provide Flood Insurance for the XXXX community .
XXXX Twice had the XXXX Insurance company fax the mortgage company proof of insurance.
XX/XX/XXXX-Received a letter from the mortgage company indicating that the coverage was adequate.
XXXXMortgage company sent me a letter indicating that the flood insurance did not cover my full loan balance and they needed proof of additional {$31000.00} in coverage. ( I did not open the letter because thinking I was compliant that it was just my mortgage monthly statement.
XXXX 'm set up on auto pay and my mortgage company withdrew an additional {$230.00} to cover the {$30000.00} insurance policy difference. I was not informed that it would be withdrawn. I currently have regular home insurance and the flood insurance provided by the XXXX that the total per month for the XXXX is less than the monthly charge for the additional flood coverage they purchased.
XX/XX/XXXX-Called mortgage company asking for something in writing that shows my exact coverage and next steps in removing the excessive additional charge ( letter never received ) XXXX Called issuing insurance company for the flood insurance purchased they informed me that the policy coverage of {$500000.00} per building ( XXXX ) was the maximum allowable by FEMA for an XXXX and that NO other lenders for those in my community covered by the policy were requesting additional coverage and that the policy was sufficient under FEMA guidelines. Called Mortgage company and asked for a supervisor. Was on hold for XXXX minutes and then heard the sup and the agent come on the line but apparently they couldn't hear me. The sup said she would call me back but no call.
XX/XX/XXXX-Called again and asked for a sup and the agent said they would call me back in XXXX business days. No callback.
XXXX Called mortgage company again and was again told that a sup would call me back in XXXX business days. No callback
|
| 12/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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I have been trying to dispute two inquiries on my account. The first inquiry is by XXXX XXXX/Paramount Residential Mortgage Group on XX/XX/XXXX. The second one was made on XX/XX/XXXX, and it says only XXXX XXXX on the inquiry. These were made without my consent or knowledge. The company Paramount Residential Mortgage Group was contacted about my disputes, and they used text messages between me and the loan officer, XXXX XXXX as evidence that I consented to the credit pulls. I received a letter from XXXX XXXX on XX/XX/XXXX, stating my dispute was denied because of the text message evidence. This information is false because the last day I talked to him was XX/XX/XXXX. He messaged me several times throughout the year, and I didn't text back. My credit was pulled twice, and I did not talk to anyone from a mortgage company, nor did I go to a different mortgage company for a year and seven months. The only date I messaged XXXX back was XX/XX/XXXX. I have been wanting to work on my credit, but I haven't worried too much about it the last two years, this is why I didn't catch the inquiries right away. I made sure to text message XXXX XXXX from Paramount Mortgage Group on XXXX XXXX and said, " Do not pull my credit ever again. '' I also said, " The only credit pull I agreed to was on XXXX XXXX. '' XXXX XXXX agreed and said, " Yea that was the only time. We noticed you were getting back into things, what were you looking to get done? '' I told him I was not interested, and he continues on about how he has no idea what I am talking about. There was a mistake made somewhere both by Paramount and XXXX XXXX. They are refusing to acknowledge or look at my evidence. The dates of the text messages were overlooked and ignored. I have researched this company and they have done this to many people, and they act like it's a mistake if they do acknowledge they illegally pulled your credit report.
|
| 09/16/2020 |
No |
|
- Trouble during payment process
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|
Web |
Servicemember |
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I originally refinanced with XXXX XXXX XXXX XXXX ( NMLS # XXXX ), Loan amount {$140000.00}, 30 yr., VA IRRRL XXXX 2.75 %, PITI {$930.00}.
My first payment was sent with an extra principal payment of {$360.00} for a total of {$1300.00}. The loan was transferred to a servicer Paramount Residential Mortgage Group , Inc. ( NMLS # XXXX ) XX/XX/2020.
My servicer disclosed the same loan amount of {$140000.00} and noted that I was in default on my first payment. I notified PRMG of the discrepancy and put out a trace from my bank on the payment made through online banking. XXXX XXXX XXXX has confirmed that the payment has cleared. Check XXXX {$1300.00} ( extra principle of {$360.00} ) was mailed to XXXX XXXX XXXX XXXX for receipt by XX/XX/2020. Money was withdrawn from my REGULAR CHECKING XXXX account on XX/XX/2020.The payment was applied on XX/XX/2020. After notifying XXXX XXXX XXXX, a payment with an initial escrow balances collected during settlement was sent to PRMG. PRMG has misappropriated the first payment of {$930.00} plus the extra principle payment of {$360.00} and has not corrected the balance.
I have since sent two additional payments for XXXX and XXXX, {$1300.00} & {$930.00} respectively. Check XXXX for {$1300.00} ( extra principle of {$360.00} ) was mailed to Paramount Residential Mortgage for receipt by XX/XX/2020. Money was withdrawn from my REGULAR CHECKING XXXX account on XX/XX/XXXX, XXXX payment was applied on XX/XX/2020. Check XXXX for {$930.00} ( no additional principle ) was mailed to Paramount Residential Mortgage for receipt by XX/XX/2020. Money was withdrawn from my REGULAR CHECKING XXXX account on XX/XX/XXXX, XXXX payment was applied on XX/XX/XXXX, XXXX.However, PRMG is still showing that I have an outstanding balance. Additionally, the outstanding loan amount is also incorrect as payments have been misappropriated.
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| 09/26/2019 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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Hi, on XX/XX/XXXX i was approved for a loan in the amount of {$320000.00}.
I found a house and signed a contracted around XX/XX/XXXX for {$300000.00} then that was changed to $ XXXX.When i signed documents, i will receive different style signatures back when copies came back to me.the big problem is closing date keep rescheduling.
Around the third time, i had it all, they keep asking for stuff that i already provide.
The mortgage processor even ask me for more paper work two days before closing.
When i went to her office, she took the day off and wouldn't answer her phone.I later understand that when the owner of the house want to speak to me regarding the house, the realtor will tell him she dont share clients info.When i have question, she told the owner is in XXXX.I spend almost {$1000.00} on inspection and appraisal fee.
The mortgage processor even charged me {$370.00} for a program they call framework which she said its a requirement.
I found out later that it is for first time buyer which im not.
Im a home owner since XXXX.They keep asking for ridiculus stuff like buying money order for XXXX XXXX etc.I know appraisal and inspection fee is not refundable but i would like my {$370.00} back.I found out about this when my card was charged and call to enquired, and was told that its for first time homebuyer and you have to do a course online which i did none of that.I aked the mortgage processor for a refund and was denied.She told me she did the program for me.Loan processor XXXX XXXX NMLS noXXXX ( XXXX ) Realtor XXXX XXXX, which was recomended by Mrs.XXXX
The problem with the realtor was signature issues, when i choose a type of signature, she would have something else.
I went to a different realtor trying to get the same house, he call her to see if he can use the loan.
She told him no, im not qualified for that amount.
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| 10/15/2016 |
Yes |
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- Loan servicing, payments, escrow account
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Web |
Servicemember |
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My Name is XXXX XXXX XXXX XXXX.
Concerning XXXX XXXX XXXX XXXX XXXX CA XXXX-Loan # XXXX : My Mortgage company ( PRMG ) claims they returned an accepted payment that was processed on XXXX XXXX 2016 in the Amount of {$1700.00}. My bank has confirmed the payment was not returned. PRMG has provided no evidence of a returned payment. They have assessed late fees and insufficient funds fees as well as home inspection fees. I have provided them with direct contact with the bank, as well as evidence of no returned funds, in the form of bank statements as well as an ACH trace number. They will not accept my XXXX payment without a repeat payment for XXXX for a total amount of {$3600.00} including penalties.
Concerning XXXX XXXX XXXX XXXX XXXX Ca XXXX-Loan # XXXX : PRMG transferred servicing divisions for this loan on XXXX XXXX 2016 they did not include a previous payment to the previous servicing division in the amount of {$1600.00} which a check was cashed on XXXX XXXX 2016. They have been informed several times that the payment was made on time and have yet to reconcile the internal issue instead I have been charged late fees and penalties and they will not accept an XXXX amount unless I pay XXXX again because they credited the XXXX payment to XXXX. They are demanding {$3200.00}.
I have tried to work with PRMG and all efforts have been in vain, including providing bank statements, ACH trace numbers, account numbers, as weell as direct contact with the previous servicing department who informed them of the internal errors. This has already negatively effected my credit, and peace of mind. I have been treated as if I am irresponsible and guilty of defaulting on agreements to pay, which is an insult to me as a XXXX, XXXX Veteran, my integrity is my most sacred possession. Please advise me of the next step in this process.
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| 05/10/2019 |
Yes |
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Web |
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In XX/XX/XXXX I used PRMG Loan Officer NMLS XXXX, XXXX XXXX to assist in closing on my home. I advise Ms. XXXX that I would NOT be able to afford a home with a monthly mortgage of over {$1000.00}. Based on this Ms. XXXX advised me of many things I could do to avoid a higher monthly mortgage. I paid my Escrow and taxes upfront to avoid this. Based on the number Ms. XXXX advised this would save me at least 350 per month with my monthly payment being {$800.00}. All money was paid before closing. When I received my first monthly statement due in XXXX due XX/XX/XXXX, it had a statement of XXXX a month for payments. I immediately contacted Ms. XXXX for clarification. She advised this was an error maybe due to my account being transferred to XXXX XXXX. I was asked to contact an associate at XXXX XXXX to have it corrected. A copy of my paid receipt was also sent to the mortgage company. As a result I was advised that I was still responsible for taxes and escrow monthly regardless of if it was paid in advance. The money collected would be used for next years taxes and escrow. I again contacted Ms. XXXX who apologized via email and took responsibility for the error. She said that she would have the problem corrected. This was 15 days before my 1st payment was due. 2 weeks later I emailed Ms. XXXX again for an update and in this email she stated that she provided me with incorrect information and due to her error she would pay the XXXX extra from her own pocket. After several emails, text, calls and help from my Agent XXXX XXXX Ms. XXXX has failed to respond. Ms. XXXX deceived and scammed me providing me with incorrect information which resulted in me signing to a loan I can not afford. This was intentional as Ms. XXXX and Ms. XXXX were aware I could not commit to signing with to a loan with mortgage over {$1000.00}.
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| 07/25/2018 |
No |
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Web |
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This lender is not mine but the buyers who are purchasing our home. 1st Issue : The lender ordered an appraisal and when that company came out, she didn't measure our home and do a thorough inspection. We ( buyers and sellers ) felt they didn't do it correctly so we asked the lender what our options are. The lender suggested we get a second appraisal but it would be at the seller 's expense. We agreed. Got the inspection done - correctly with correct price, measurements, etc. The lenders came back and said they would still go with the first appraisal report and amount. They never once communicated with us that it wouldn't matter if we did a 2nd appraisal because they were still going with the 1st report. Wasted time and money.
2nd Issue : less than 24 hours before closing the purchase, the lender sends an email stating they need to delay the closing time from XXXX to XXXX. We informed the lender and buyer 's agent that we needed them to close at XXXX because we need to complete that transaction before we can close on our new home which was at XXXX that same day. I called the lender and they refused to answer my calls, emails and questions. She kept referring me to the buyer 's agent who also told me she didn't know anything. XXXX on the day we close on our house, the agent and lender still has no clue what time they are able to close and no one is answering me. I'm writing this complaint and still am uncertain what time they are closing.
This lending company is very unprofessional. Here are some of the things they have done. - called the appraisal company pretending to be me, told the buyer 's agent that she just wants more on her commission for the sale of the purchase, refuse to answer my calls, emails and answers and telling me I have no right to report them. I have emails that show all this.
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| 10/19/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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We started the process to be pre-approved for a mortgage loan with PRMG back in XX/XX/XXXX. Our loan would be contingent on the sale of our current home, so we listed it for sale. The process was frustrating from the start, transferred from one loan officer to the next with no notice of being transferred to a new contact person. Communication was HORRIBLE with the company. Weeks would go by that we wouldn't hear from them.
We sold our home in XX/XX/XXXX with literally nowhere to go. Originally, the plan was to close on our new home a few days after the sale of our current home. Luckily, the sellers of the home we were going to buy had moved out and allowed us to move in.
I spoke with SEVERAL different members of the company including 2 regional managers. They kept giving us empty promises that we would close on our home in the next few weeks. This went on for MONTHS. I'm talking, SEVEN months. The regional managers stopped replying to my emails or answering/calling back. Our file supposedly went to underwriting SEVERAL different times, but we would never get a clear cut answer as to what they were waiting on. The appraisal on our new home had to be done TWICE because PRMG took so long that the first appraisal expired.
Still, to this day, we have gotten ZERO answers regarding our file. This company has ALL of our personal and financial information, and we have no idea what they're doing with it. We have been waiting to close on a home for SEVEN months. The amount of emotional, mental, and physical stress this has caused for myself and my family is unimaginable. The company still will not reply to us or give us any explanation of what they are doing with our file. PRMG is a JOKE and absolutely 100 % should NOT be in business!!! Extremely unreliable, untrustworthy, and unprofessional!!!!!
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| 10/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Credit inquiries on your report that you don't recognize
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Web |
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XXXX XXXX XXXX, the loan originator XXXX XXXX XXXX and Paramount Residential Mortgage Group, XXXX MUST NOT be allowed to do hard inquiries on my credit without my official consent, But since they do not care ( no matter how many times I ask not to ), I decided to submit a complaint here and should be a lesson so they stop harassing people.
So the story is we decided to refinance our mortgage last spring and Paramount Residential Mortgage Group XXXX XXXX was suggested, the loan originator XXXX XXXX XXXX pulled our credit on XX/XX/2021 through the XXXX XXXX XXXX for the first time off course with our consent and approval and started the process but due to some financial complication we stopped the refinancing process at that time.
Later again on XX/XX/2021 XXXX XXXX XXXX this time WITHOUT our approval and written consent opted for a hard inquiry on my credit. We just called and talked to him not to do this ; and we tried to think it was with good intentions to help us take the advantages of the lower rates.
But AGAIN on XX/XX/2021 he did another hard inquiry through XXXX XXXX services on my account absolutely WITHOUT my written consent, not even some verbal heads up, and I got the notification of this and the negative impact ... I thought I can not live with this anymore, this is very rude, inconsiderate and bothering..this is not right!
I just called and complained but since they might not care and I am sure this will happen again and again -not to only me but others- I decided to submit a complaint here to let the companies know what is happening and prevent their employees from harassing the customers. I do not even know how to and with what language I tell them that leave us alone, plans changed and we do not want refinancing anymore! XXXX XXXX.
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| 04/25/2017 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
Servicemember |
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During the month of XXXX XXXX I was trying to purchase a home and had tons of paperwork. I do not think it is suitable to walk into an establishment to begin the mortgage signing process and the mortgage officer want t o talk about my VA XXXX , do n't I want to get better, and go into how he is a pastor and has a 26 week program to help me get better. ( He was referring to my XXXX XXXX XXXX XXXX . ) He insisted on seeing exactly what the name of my actual XXXX were, for I had marked the name and only the name of the XXXX out for privacy. I did not mark out any numbers. Only the name. He told me he has sent many Veterans throug h his church on th e 26 week program and they never had problems again. He told me I have probably been burned by XXXX and that 's the reason I do n't go to c hurch. ( Not once did I ever say I was burned or bring up religion with him. And why did he think I was XXXX ? I am still offended by that and still think it was racially motivated. Why would he assume XXXX ? ) He showed me a short film of the cult/organization he is associated with. Is this how he got other Vets to join his church? When they first come in to sign mortgage documents? This man also told me it : " was his mission as my pastor to help me find goals in life and to find my purpose. '' ( He is not my pastor and I never asked him to help me find goals or my purpose ) I had to ask several times for his supervisors name. When I got it, I sent both an email and called a couple of times and stated I wanted to talk to him about his employee. The supervisor and I left a couple of messages back and forth and I left the last message without the supervisor ever following up. I will Never recommend this company for their mortgage needs.
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| 06/26/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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I was furloughed from my employer during Covid, due to the fact that I could not find child care for my XXXX child, and Im a single parent. I was unable to make my regular mortgage payments, due to the indefinite loss of income. Literally the day I was able to return to work, my house burned down due to a faulty wire on an electric meter that was installed 2 weeks prior.
I have been displaced w my daughter, even since. I continued to make my house payments at this time, made an arrangement to have a minimal second mortgage, and then emptied my savings into the mortgage company to bring my loan up to date.
Paramount residential mortgage, and XXXX, refused to apply my lump sum payments to the mortgage, and then took control over the home that was being repaired w a contractor that I had hired.
Ever since, Ive continued to make my monthly payments, Prmg still hasnt applied the lump sums, and me and my daughter are still homeless, living in shelters rather than the home I sacrificed my savings for and continue to pay.
Ive been in contact w them for over a year to rectify this issue, but their main goal is to ultimately to sell my home.
Now Im broke, still homeless, and have absolutely no where to go. Ive even begged them for my lump sums back, just so me and my daughter can actually go pay for rent somewhere, however they refuse to issue me the payments that they never applied, and they refuse to let me return to my home. In fact, they have been invoicing me for work being done by a non licensed maintenance man that they hired to literally break into the home to change the locks.
I highly recommend people to stay away from this company.its legitimately evil and will leave you homeless, broke, and devastated.
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| 11/14/2020 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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We fell behind on our mortgage payments because of being furloughed due to COVID. We went ahead and submitted for a forbearance to protect us until we went back to work. During this time, my wife applied for mortgage assistance through our county and was approved for {$10000.00}. XXXX County clerk of court in Florida sent XXXX a check with a letter stating what and who it was for. After over a month of us calling to find out why they check hadnt cleared and PRMG telling us they couldnt find any check, we found out that they had returned the check to XXXX County because there was one missing number from the loan number that was printed on the check even though there was a letter with the check that had the complete loan number on there. It was no difference than mailing a payment coupon in with a personal check. The county canceled the first check and reissued it making sure that the complete loan number was on the check. The second check was mailed out on XX/XX/XXXX. We have called again and are still being told that no one has any clue about this check. I was told in XX/XX/XXXX to send an email to customer service with all my emails from the county attached. We did that and received a response that they couldnt take emails like that and we needed to go through their portal, which takes at least 4 weeks to get an answer from them. I have tried to ask about the check through the portal and get no answer in return. They cant seem to find a {$10000.00} check! We have since sold the house because we couldnt catch up on our mortgage because they couldnt find this check and lost out on money we should have profited on because they can find this check. How can a mortgage company lose that big of a check!
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| 02/21/2023 |
Yes |
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- Trouble during payment process
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Web |
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Before my mortgage was sold to another company in XXXX, I had a MASSIVE issue with Paramount Residential Mortgage Group. First, In XX/XX/XXXX, I was notified via mail that my home insurance had expired and I needed to update with new policy information. I called PRMG to figure out how to get it sorted out, and they told me that they would handle the renewal and there was nothing for me to worry about. So I went on not worrying about it, and my payment never changed. In XXXX of XXXX, my loan was sold to XXXX, and they did an escrow analysis. My payment had jumped up almost {$300.00} and I had no idea why. It took my almost 2 weeks to get through to them to find out, that PRMG had paid for XXXX twice, and I never knew about it. XXXX charge on my escrow account for {$1300.00}, and XXXX charge for {$1600.00}. When I called PRMG to figure out what the XXXX charges for, they gave me the policy that covered from XX/XX/XXXX - XX/XX/XXXX for {$1600.00}, but refused to tell me what the {$1300.00} is and continued to tell me that I needed to provide proof of a policy or they would not reverse the charge. I called back 5+ times to try to explain that it was a mystery charge, and they continued to tell me that I needed to provide proof for both payments to be refunded, and each customer service rep I spoke to tried to argue with me and were very non-helpful and even rude. I have been abused by this company and cheated. They took {$1300.00} from me, and there is now a $ XXXX shortage in my escrow account. I am at risk of not being able to pay my mortgage and I am at a loss. I don't know what else to do and am looking into filing a lawsuit, but it can be expensive.
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| 09/02/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit repair services
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Web |
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would have been a first time home buyer this year, I was advised by the title company which whom I met with that I was pre-qualified for up to {$450000.00} to buy a home. This broker who had provided me with a pre-qualification letter advised me that he had forwarded my information to someone else who would be working on my paperwork. I have never done any of this and though ok well he is sending me with his partner. After we began looking for a home and found the one we though that we would want for our family the initial broker we met with advised us that he forwarded my contact info to a partner of his who would be working with us, whom was the best in his field.
Again I have never done any of this so I went ahead and spoke to this man. Every time I spoke to this man, he advised that I was only a few more points away from obtaining my future home, that I just needed to send him money via XXXX to him and he would make things happen. I paid him via XXXX approximately {$1700.00} in approximately 45 days and ended up losing the home that we were told would be ours and that we were pre-approved for. On day 45 from the date we signed the contract we were told that there was never an application actually done with the mortgage company, everything was a scam. When I advised about reporting this company and what they had done they advised that I was never a client and that he was just a friend helping a friend. Because to add insult to injury my credit has been negatively affected by all the inquiries that he made and I even had one of my credit cards closed due to this. When I told him about this his response was " who cares about a XXXX credit card ''.
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| 06/14/2018 |
Yes |
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Web |
Servicemember |
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Paramount Residential Mortgage Group manager XXXX XXXX constantly bombarded me with the idea that he could get us approved for a mortgage with no problems. He initially gave us a preapproval for $ 300+. Even after reviewing our information he said we would have no problem closing. Then he pawned us off on a young kid who literally did nothing for us. He never returned our phone calls, or to our realtor. He blew off my concerns and assured me we would close on time even though he was not consistent with communication. Nearing our closing date he told us we would not be able to close on the initial date we agreed upon. Weeks go by without communication again and finally he states my credit is no longer sufficient. This is after he does multiple hard inquiries! As it turned out, I paid a couple credit cards too early and they were considered not paid in the correct statement period. I contacted each company to resolve this on my credit and they agreed to do so. However, without my permission, Paramount decided to disclose my credit history to the sellers realtor and stated " I do not pay my bills, so find a new buyer '' ... Then they killed my loan. They also NEVER told me any of this, so I thought my loan was still in process! The sellers realtor let my realtor know via email the context of conversation between her and MY lender. I am now out {$700.00} earnest money, {$700.00} appraisal fee and the loss of the house and my realtors commissions. And the sellers in turn lost the home they were purchasing as well.
Paramount Residential Mortgage Group - XXXX XXXX.
Address : XXXX XXXX XXXX # XXXX, XXXX, OH XXXX Phone : ( XXXX ) XXXX
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| 05/21/2020 |
Yes |
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- Struggling to pay mortgage
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Web |
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We submitted a request for a short sale after being denied for a loan modification multiple times. During the short sale process we had the property appraised multiple times and were finally able to secure a buyer willing to take on the challenge of purchasing this property with an offer price of $ XXXX. The property has many repairs that are needed and we were not able to get the property approved for an FHA purchaser.
The lender appraised the property on XX/XX/20 and the valuation came back at $ XXXX. This made no sense since the new and renovated properties in the area were being sold for that value. The buyer decided to dispute the value and had an independent appraisal and inspection completed and the value came back at $ XXXX. The buyer increased the offer to $ XXXX.
On XX/XX/20 the lender had another appraisal completed since the previous valuation had expired. The new interior valuation completed by the lender came back at $ XXXX. However, we received an email from the lender representative stating that they are not accepting the new valuation and have extended the XX/XX/20 valuation until XX/XX/20. That would make the XX/XX/20 appraisal 234 days old and far outside the 120 day deadline.
I am not sure why the lender keeps making me jump through hoops or why they want to continue to ruin my credit by not allowing me to complete the short sale with a willing buyer at their own XX/XX/20 and current appraised value. It feels like they are just trying to stick it to me and feels more personal than business.
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| 07/15/2023 |
Yes |
- Mortgage
- Other type of mortgage
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- Trouble during payment process
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Web |
Servicemember |
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Good Morning, I am XXXX XXXX XXXX, i put {$5000.00} in escrow to buy a first time buyer house. I signed the contract but my daughter wanted to sign for me, asking for more question before signing. The loan agent XXXX XXXXXXXX XXXX Senior Mortgage Loan XXXX at PRMG, XXXX XXXX XXXX, XXXX, did not want to clarify the question for my daughter. he decided to give us a denial letter instead. i agreed on that.
We were under contract to purchase [ XXXX XXXX XXXX XXXX XXXX, FL XXXX ]. Our inspection window ended XX/XX/XXXX. Our finance period is scheduled to end XX/XX/XXXX. However, we decided not to proceed with the purchase on XX/XX/XXXX. The release and cancellation form was provided to the sellers on XX/XX/XXXX. Since we are requesting to cancel the purchase of the home during the finance period, Seller is asking for a denial letter for the loan.
He never provide proof or denial letter that this file has been canceled so we can obtain the seller signature on the release and cancellation. the realtor has attached a copy of the release that was signed and sent to the seller. In order for the title team to release our escrow deposit of {$5000.00} we need a signature from the seller. Let 's work together to obtain proof this file is canceled so we can obtain the seller signature.
i sent him a message everyday from XX/XX/XXXX2023. he texted me by email to tell me he sent the denial letter to me. I received all the emails he sent except the denial letter. i feel betrayed. i need your help to have my money back, please
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| 07/01/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Refund anticipation check
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- Confusing or misleading advertising or marketing
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Web |
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XXXX XXXX works for ( PRMG ) program residential program Group Inc. Under XXXX XXXX was our lender REALTOR XXXX XXXX XXXX I were trying to buy a condo or home through these two people. The first excuse was the person who put the ccondo on the market at XXXX XXXX. Was told FHA. Problems and a lot deal from both ends. The on PUT on market wrong was not on market for 90 days. THEN XXXX income was to low. If XXXX good at numbers THEN how did he miss that. XXXX was told XXXX was a XXXX before contract was sign. He told both he was going back FULL time in the fall to schoool. XXXX at XXXX said she had talk to XXXX. I lost {$1100.00}. reach out to XXXX boss and I got back {$320.00} was told GO after the lender he ran the numbers. Was in from was a breach of contract.XXXX Legal advise report them all should known I want my appraisal fee back from XXXX company. Both agree pay for our next fees. I told I don't like taken money like that. She called I told both I want my money back XXXX XXXX XXXX {$500.00} more XXXX from both then she took it back. Said was there fault didn't like how bad she talk of other people and theXXXX said his XXXX look over it and boils down to XXXX income..wife had no business looking at our paperwork She not our lender.. XXXX said I was connecting fraud by not having XXXX move in with me but his name was on the contract. I was informed by my lawyer doesn't matter who's on the contract as long as the house note is getting big. They're a ton of people that buy houses and they don't live in them.
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| 10/06/2020 |
Yes |
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Web |
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My original loan officer referred me to PRMG due to the XXXX program being cancelled by a lot of companies during the Covid-19. I was pre approved and put a contract on a property on XX/XX/2020 everything was going fine with the new company Paramount Residential Mortgage Group up until the communication became EXTREMELY lax. Weeks would go by without any updates. My file was submitted to XXXX on XX/XX/2020 where it sat untouched until approved on XX/XX/2020, I paid for my appraisal on XX/XX/2020 and no-one picked up my file until or even looked at it until XX/XX/2020 for the appraisal to be done. By then Ive put up extra earnest money to extend the contract and there was still no since of urgency. Ive emailed and called my loan officer and loan processor on several occasions and do not hear back from either days at a time, I left messages with my loan originator boss 3 times before I could get a call back. Our conversation seemed to be going well and was told that he would reach out to the sellers team and inform them on what's going on since the processor nor originator could do. Well I don't believe that call was made because the seller sent over a termination of contract due to being under contract for 4 months and not producing a closing date and not communicating with them on my file. I completely understand the seller decision and highly furious as I've waited this long and losing my earnest money. Not to mention that my lease is up and I'm going to have to sign another lease which I did not want to do.
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| 05/22/2021 |
Yes |
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- Trouble during payment process
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Web |
Servicemember |
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I made Bill pay mortgage payment though my bank, XXXX, to PRMG in the amount of XXXX and it cleared on XX/XX/XXXX for my XXXX payment. I received a collections call two weeks later stating that I had not made my payment. I spoke to a CSR who indicated she found that the payment was put in my escrow account for an unknown reason, and assured me she would correct it, remove the late fee and it wasnt being reported on my credit as late. I made my next payment on XX/XX/XXXX in the same way in the same amount ( my payment due amount is less than XXXX but I pay extra on principal ). Fast forward to about two weeks into XXXX and I began getting collections calls stating that I hadnt made my XXXX payment. I learned that my XX/XX/XXXX payment was never corrected and the XX/XX/XXXX payment was applied to my XXXX payment and not my XXXX payment. I have spoken to 5 seperate people, all have assured me it would be corrected and advised the payment was actually marked as an insurance refund but cant explain why they would mark it as such where it comes from the same place as all my payments for years and in the same amount I pay each time. I have now closed on the sale of that home and the mortgage has been paid off but that {$1000.00} was not applied to my mortgage to get the correct payoff amount, and the money has not been returned. The late fee has not been removed either. Despite multiple calls to prmg I get no resolution or return of money that belongs to me, and continue to get collections calls.
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| 01/15/2020 |
Yes |
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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To whom it may concern : I recently ( XXXX ), contacted PRMG loan ( Paramount residential mortgage group, XXXX XXXX XXXX, ( XXXX ) XXXX XXXX OH XXXX ) about a cash out refinance on my home located in XXXX Closing date was set for XXXX, I filled out the necessary paperwork and signed dated and returned it to there office via email. I was then told by XXXX XXXX-loan officer email XXXX that an appraisal and an engineer to provide an engineering certification would be ordered at my cost ( nearly {$1000.00} USD ). I proceeded to pay both fees and the appraisal, which came in above and beyond the required amount, and also paid the fee to the engineering firm which also came in as satisfactory. After further investigation by PRMG loan, they said I was not going to be approved for the loan. At that time, we had a conference call with XXXX, myself and XXXX XXXX-branch manager ( same address as XXXX XXXX, and supposedly they had a company that could help with my refinance, ( felt I was being palmed off on another company ) I contacted the new company and have not heard a word from them since I sent them an email making some inquiries. I feel PRMG should of thoroughly investigated my credit history before the fact that I was lead on about being approved and spending nearly {$1000.00} USD for both appraisal and engineering certificate. I feel this practice is bait and switch and shouldn't be tolerated by consumers who are not in a position to throw away {$1000.00} dollars. Thank you
|
| 06/16/2018 |
Yes |
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- Incorrect information on your report
- Account status incorrect
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Web |
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In XX/XX/XXXX, I paid my mortgage as usual ( automatic payments ) Towards the end of the month in XX/XX/XXXX, I got the the money credited back to bank account. When I finally got in touch with someone ( after numerous attempts of being left on hold for 40 minutes+ ) they explained my taxes hanged therefore my payments increased slightly. Because of the increase, my payment wasnt considered a full payment so it was returned. I asked about being informed of this and was told I should be getting the notice any day. Why wasnt told about this prior to the payment due date?!?! Needless to say I sent a double payment to cover XX/XX/XXXX and the XX/XX/XXXX payment which was refunded, enough to cover the increase. I have paid every month since! I continuously get calls and letters and that I am in default of my mortgage! I called 4 times! First, they apologized and explained that since it was a double payment they applied the additional money to my principal rather then applied it as my regular payment. I continuously call and Im told they fixed it and reapplied my payment appropriately and the calls and letters are an error and to ignore them. However, they are saying my loan is in default and have reported consistently to my credit that I am not paying! When I called and explained this they told to write a letter to the credit bureau!!! But yet I got another letter today saying Im in default and get calls from them 5 times a day asking to call them for a collections matter!
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| 11/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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|
Web |
Servicemember |
|
Hello in XXXX of this year, we refinanced our home and we got switched to a different loan mortgage service/company called XXXX mortgage.
We live in a flood zone and we are required to maintain flood insurance.
My flood insurance was due to renew on XX/XX/2021 and my premium was {$1400.00}.
The Morgage servicer requested a copy of the coverage continuace and declaration page. I forwarded the request to my insurance broker rep XXXX XXXX XXXX XXXX at Florida XXXX XXXX XXXX and asked they send this to my mortgage servicer XXXX
I continued to receive cancelation notices from my flood insurance carrier XXXX andI continued to let Florida all risk that they need to reach out and get this resolved.
Finally On XX/XX/2021 I called XXXX my mortgage servicer that holds my escrow and I called XXXX XXXX risk on recorded lines to ask that they pay my policy and i confirmed the loan servicer had the funds to pay the flood insurance. All parties were aware that the payment was due no later than XX/XX/XXXX or I would be canceled.
The payment arrived and posted on XX/XX/XXXX.
XXXX refused payment and has canceled my flood and will not reinstate me.
If I Reinstate my new premium is going up to {$3100.00}. ( double ) I need help my money was in the escrow and should of been paid on time with along with my homeowners which they manage to pay on time without issues.
Attached are all documents sent to XXXX mortgage.
Thanks XXXX And XXXX XXXX XXXX
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| 04/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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|
Web |
Servicemember |
|
I refinanced my mortgage in XX/XX/2020 with PRMG. We set up auto-pay with our bank XXXX XXXX. We had 5 months of successful payments. Our XX/XX/2020 payment was issued promptly by XXXX but was not processed by PRMG. The money left our account & was returned after the XX/XX/2020 payment had been issued. When the XXXX payment was returned to our account we contacted PRMG, discovered that there zip code was incorrect ( fixed that issue ) & immediately direct re-sent them the payment & made our account current. PRMG ( or their loan servicer XXXX XXXX reported to the credit bureaus that we had a 30 day late payment. My XXXX credit score took a 120 point hit.
I have spent hours with them on the phone & sent dozens of e-mails to both XXXX & PRMG trying to get resolution. I have promptly provided both companies every piece of documentation they requested from XXXX XXXX clearly showing the payments leaving the bank on time.
At this point in time, despite promises & advocacy from PRMG my credit remains damaged. They claim that XXXX is the obstacle in repairing my credit. My problem with this situation is that PRMG/XXXX happily processed our payments in several past months prior to XX/XX/2020 & never alerted us to any problems with our auto-pay. We in good faith engaged PRMG & set-up a payment program. Even after concrete documentation provided to the lender showing this to be true, their position has not changed.
All I want is my credit fixed
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| 12/02/2020 |
No |
- Mortgage
- Conventional home mortgage
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|
|
Web |
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I purchased a home through PRMG. Throughout the purchase process I was told my PMI would be about {$60.00}. When I received my Closing Disclosure XXXX XX/XX/2020 XXXX for the 3 day review period before closing, my Closing Disclosure stated that my PMI would be {$60.00}. On my actual closing day ( XX/XX/2020 ) PRMG provided my settlement agent with a Closing Disclosure the day of the closing for {$73.00}. I signed the document as all the information looked similar to what I was provided and I knew small changes may occur.
After comparing the final disclosure with the one I reviewed prior to signing I noticed a significant difference in PMI. This is change of an additional {$13.00} on a a mortgage payment ( principal + interest ) of roughly {$630.00}. I reached out to the PRMG representative I was doing business through and he agreed it was a significant difference and that PRMG made a mistake. PRMG input incorrect information when getting the {$73.00} PMI number. He told me that the situation would be resolved. My realtor and I have contacted PRMG about this multiple times and been told that it was going to be fixed. It has now almost 3 months since my closing and I have made two mortgage payments and still there is no resolution.
In summary, PRMG changed my loan terms to increase costs on the day of my closing. Promised it was a mistake and it would be fixed and has yet to do so nearly 3 months later.
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| 11/14/2016 |
Yes |
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- Credit decision / Underwriting
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Web |
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We have been trying to close on our first home since XX/XX/XXXX. We have applied for a USDA loan. While going through the process we have given financial information, employment verification, letter of explanation for payments, and tax information to the mortgage company. We have had to get XXXX extensions on escrow. We are dealing with Paramount Residential Mortgage Group, Incorporated. Over this time, they have had us to re-send much of the information that we 've submitted during the beginning stages of the loan process. We remind them that we have sent the information, but they keep saying that it is for the underwriters. The claim is that the underwriters are trying to " dot every I and cross every T '' for the USDA loan. The problem is that the government has already approved the loan weeks ago, but we have yet to close on our home. We are also having issues with our mortgage agent, XXXX XXXX ; he does not return our calls when we inquire about what is holding up the loan process. This has been going on for several weeks. We are concerned that either they are losing our personal and financial information or that they are just holding up the process because they are getting some type of financial gain by holding up the sale of the house. As this process has gone on and on, I have seen the level of unprofessionalism increase to levels bordering on negligence.
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| 02/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
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Web |
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I applied for a 2nd second home mortgage back at the end of XXXX and have had a horrible experience with with the lender XXXX. Loan officer XXXX XXXX | XXXX # XXXX was the person working on my loan. She refused to communicate properly with me and just sent forms for me to sign through a online portal. While I tried to look over the forms carefully, I missed the box being checked that my mortgage rate of 4 % wasnt locked in. XXXX wouldnt verbally discuss the interest rate or locking it in or not. She wouldnt explain the process with me at all. I was totally in the dark and I expected that a loan officer would explain things to me that were important like my interest rate being locked in or not. It wasnt locked in and now interest rates are 5.25 %. A new loan officer informed me that the interest rate will be now 4.75 % and I will have to come up with {$6800.00} in order to close because of XXXX not informing me that I needed to make a decision about locking in or not. She wouldnt take my calls and ignored me. When I asked her about the interest rate on XXXX, she gaslighted me saying we discussed the interest rate. I assure you we most certainly did not. She shouldnt allowed to work with the public anymore. I trusted that I would have the process explained to me. She didnt feel she needing to communicate with me other than sending forms I didnt understand.
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| 01/10/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Struggling to pay mortgage
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|
Web |
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XXXX failed to inform the California XXXX XXXX XXXX the correct past amount due on our mortgage loan. Due to Covid we fell behind on payments for 1 year and the past due amount is {$37000.00}. We reached out to the California XXXX XXXX XXXX to help us with the {$37000.00} we were past due on. However, XXXX informed the California XXXX XXXX XXXX that the past due amount was {$14000.00}. On XXXX XXXX, 2023, the {$14000.00} was posted to our mortgage loan.
We reached out to PRMG on XXXX XXXX, 2023 to clarify the situation between XXXX and California Mortgage XXXX XXXX. We spoke to XXXX XXXX ( employee # XXXX ), who stated we weren't eligible for the XXXX program because our mortgage was up to date. However, if we were up to date how did we receive {$14000.00} for our mortgage? She failed to respond to our question, got upset and hung up on us.
We have been trying to resolve this mortgage relief for 5 months now. Per California XXXX XXXXXXXX XXXX, our application XXXX met the qualification requirements to bring our loan current on XXXX/XXXX/2023. However, XXXX failed to inform the California XXXX XXXX XXXX we owed {$37000.00} and our home loan was shorted {$22000.00}.
In order to correct this error committed by PRMG, we are requesting that XXXX get in touch with the California XXXX XXXX XXXX for the {$22000.00}.
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| 01/18/2022 |
Yes |
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|
Web |
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I started the process in purchasing a home in XX/XX/XXXX. The original close date was XX/XX/XXXX. The closed date has been pushed back from the XXXX of XXXX to the XXXX of XXXX from the XXXX to the XXXX of XXXX to the XXXX of XXXX and now close date has been pushed from the XXXX to the XXXX of XXXX. The initial closed date was moved due to the appraisal not being done. The appraisal was not completed until XXXX of XXXX. Each time I have to reach out to my loan officer I am given a different excuse or cause for delay. I have spoken to other mortgage companies they all have stated the same that the process should have not been this delayed. The only way I any status about the process I must initiate the request ; even when they need documentation form me. On XX/XX/XXXX My credit was pulled and rather then the company reach out with their questions I was notified on XXXX, XXXX XXXX about the issues they wanted to address. XXXX XX/XX/XXXX, I had to send an email out to inquire about the status and was advised by a different loan officer that the documents were being prepared and should have been completed at the EOB XXXX. As on XXXX XX/XX/XXXX I have not received a response and on the final process to close on the property. They are delaying the closure on the property and all I am getting are more and more excuses.
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| 10/20/2020 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
|
I refinanced with '' PRMG '' Paramount Residential Mortgage Group Inc back in XX/XX/2020 and have had several issues with the servicing of the loan .On XX/XX/XXXX we received a letter stating our home owners insurance was expiring. The policy effective date is XXXX to XXXX so I don't see where they came up with the XXXX letter.I have received a letter dated XX/XX/XXXX stating were in default.I have contacted their customer service and collections department to correct the errors.They have acknowledged all 3 payments for XXXX, XXXX, XXXX were on time but not credited correctly.We have not incurred late fees or penalties. I have received a letter from the VA for delinquency.What I find most troubling is their accounting errors may cause a negative impact on my credit report.I have requested written documentation from PRMG stating my account has never been late. The monthly loan statements are also incorrect, they don't reflect correct " paid year to date sums ''. I have brought all these concerns to PRMG to no avail.I contacted the mortgage broker who acquired the loan to inform him of the poor service from this mortgage company. I will contact the VA to inform them of the issues as well.I would steer clear of this mortgage company. They should not be allowed to do VA loans.
|
| 10/04/2021 |
Yes |
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|
Web |
Servicemember |
|
We are submitting this complaint as the sellers of a property for which our buyer is using PRMG. My husband is a combat wounded Veteran and the purchaser of our home is also a Veteran. This process originated in XXXX and we still have not closed on this transaction, leaving our family with XXXX toddlers homeless. A water test ( as required for VA loans ) was not ordered during the original inspection on the property that took place in XXXX and this was discovered while trying to obtain a clear to close the week of XX/XX/2021. Once this happened, the loan officer ceased communication with the buyer and left all parties in the dark forcing us to push back closing on our business to be purchased and home- leaving us with potential losses of nearly {$50000.00} in escrow and a stacking hotel bill. The company has refused to make an exception for their oversight and has taken no accountability for the financial ruin that they have caused us. They have not acknowledged what can be done to assist and have made it clear they have no plans to. I would asked that the CFPB do a formal investigation into this and review if PRMG should be allowed to originate VA loans given their disregard for service members and their families.
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| 04/25/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
|
My house burned down in XX/XX/XXXX. Ever since Ive gone into XXXX dealing with insurance, contractors, permitting, and money issues with being displaced. In late XXXX, I started rectifying my issues with my mortgage. I made an agreement to pay half of the delinquent balance, and defer the other half to the end of my loan. I submitted XXXX lump sum payments in XX/XX/XXXX. XXXX was {$8000.00} and the other {$3700.00}. This wouldve made my account current. The mortgage company received my payments but never applied them to anywhere on my loan. Ive been begging for over a year now for them to correct this issue, without success. Now Im in danger of my home going into foreclosure due to my delinquent balance, however, Ive submitted the payments and theyve cleared.
I need help.Im lost and I dont know what to do to fix this. I feel like Im being discriminated against due to my debilitating XXXX, as well as my vulnerability as a single mother to a XXXX child. Ive legitimately poured every penny of my savings into making my account current, and its not right that its not even reflecting on my account. I cant afford to donate that money to a company, especially considering I am up to date on my payments.
|
| 01/07/2021 |
Yes |
|
- Struggling to pay mortgage
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|
Web |
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Hello I am currently in bankruptcy and my home with PRMG loan is within that bankruptcy. I was made aware of the cares act and requesting a forbearance due to Covid and I sent the request directly to their website on XX/XX/2020 and still have not heard back from them. I am unable to reach them via phone Because the system is always automated and redirects you to another automated system so you never get to speak to a real life person! I still have not received any communication as to my status or an update on my request. I am very concerned because of my financial hardship. I am trying my best to work with them but I do not hear back from them.
The mortgage company is PRMG and the incident number they have reported as solved meanwhile I have not heard back from anyone! They have links on their website saying that they will help you during this hardship due to Covid and ask you to request a forbearance virtually but then you do not hear back from anyone else it says youre going to hear back from us within 7 to 10 business days and its been well past that point! I am very concerned and I need help with this cares act I need to hear back from them as soon as possible.
|
| 01/19/2021 |
Yes |
|
- Trouble during payment process
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Web |
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I refinanced my home in XXXX. The mortgage was immediately sold in XXXX to paramount residential mortgage group based out of california. I made my first two payments through them. They then changed to a paramount mortgage group based out of somewhere else ; complete with a new mortgage number. I mailed my third payment to them ( i am paid till XX/XX/XXXX ). My account is an escrow account. I received notice from my insurance company that my insurance was not paid. I called them and they said not to worry with the issues with postage it may just be delayed. On XX/XX/XXXX i received a letter from the mortgage company threatening to force insurance on me at a high rate because i have not provided them with proof of insurance. The letter also claims that i am not set up to pay insurance through escrow which is not true as the escrow amount was set up on the closing of my refinance with my proof of insurance and rates factored in. This is insane. I have been a homeowner for over 8 years and have never had this type of issue. Its poor business. Why would the mortgage not transfer with all the correct information? What options do i have?
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| 05/24/2016 |
Yes |
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- Loan modification,collection,foreclosure
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Web |
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After having unexpected expenses in XXXX 2015, I fell behind on my mortgage. My mortgage is new and I am the only one employed in a household of XXXX. I have applied for help 4 times and denied for various reasons, one being I need to show an INCREASE in income. The only resolution they gave is to pay 2 payments a month which would be XXXX, almost XXXX of my income. I since applied to XXXX the hardest hit fund for assistance and was told the only issue that will result in denial is that my servicer is not a participation lender in the program. I was told to contact mortgage company and request they participate, their response was no! I looked further into the program as I could n't believe a mortgage company would n't accept funds to help prevent foreclosure from a federal program. I found that my servicer was a participant in other states including XXXX, XXXX, XXXX and probably more. I need help to catch up and I want to keep my home. I have no intention to let my home be taken away from me and my family. I have since addressed the new information with my servicer and was told " they will get back to me ''
|
| 01/18/2018 |
Yes |
|
- Trouble during payment process
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|
Web |
Older American |
|
Since Hurricane Irma the bank has not allowed me to make payments through the internet because they said they gave me three months without paying to help according to them, ( which did not help me in anything but quite the opposite ), but in this month I have to pay the full three months and I call the day XXXX of this month of XXXX, when I collect my pension, to pay everything and they transferred me to another Dept. where they left me waiting for an hour on the phone and they did not answer me. That same day I sent a check for the amount of {$3000.00} and today XX/XX/XXXX they had not received it according to them, I am worried that they will not charge me for late payment. I explained it to the person who attended me today and I answered that there are too many people who call and that is the reason that they did not attend to me. But I do not understand why they turned off payments online and they did not allow me to pay even if I called several times, because I was worried. I will appreciate your help greatly, I am an elderly person and this situation makes me very anxious and sick.
|
| 06/23/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
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|
Web |
|
|
It has been 10 weeks since I applied for a mortgage loan with PRMG. We have gotten nothing but the run around. My file was escalated to the branch manager, who told me I had been denied due to collections. I informed the branch manager that was wrong, and provided evidence to prove I do not have the number of collections he said I did. Branch manager never returned my call. My file was then escalated to the VP and he was able to remove my file out of the denial state and told me they would be working on it. Now we are dealing with the underwriter not calculating the condominiums association reserves correctly. My realtor along with the condo association has provided the lender with all the information needed for them to correct their calculating mistakes, and still nothing has been resolved. This has gone on long enough. I feel like PRMG has not been honest, this closing could have been done weeks ago. Both myself and the sellers patience is running extremely thin, and no one at PRMG seems to care too much to get a closing on this file.
|
| 08/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
|
|
I refinanced my home in XX/XX/2020 and Paramount Residential Mortgage Group took over my mortgage. PRMG was supposed to manage my escrow account and make payments for my property taxes and homeowner 's insurance ( XXXX XXXX ). I have documentation from my attorney who closed on the house verifying this. PRMG failed to pay my homeowner 's insurance causing me to receive a letter from them stating my insurance was expired. The payment should have been made in XX/XX/2020. I was given only a few days extension to get them payment so I do not lose my insurance coverage. I called PRMG 11 times, spoke to at least 6 different representatives. I was told multiple things that " I need to do '' even though the mistake is theirs. No one was able to help me, and I was constantly transferred and hung up on for no reason. The issue is still not resolved and I am worried about losing my insurance. This has caused me unnecessary XXXX and XXXX. The fact that no one can help me at the company is unacceptable.
|
| 02/14/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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|
I secured applicable Flood Insurance on a yearly basis at a cost of {$1500.00} through XXXX XXXX while my mortgage was with XXXX XXXX XXXX XXXX XXXX.
XXXX subsequently sold my mortgage to XXXX XXXX XXXX XXXX XXXX, XXXX. Neither companies updated the XXXX XXXX XXXX with the new mortgage company information. The XXXX XXXX sent the flood insurance renewal notices to XXXX which remained unpaid resulting in the policy expiration.
When I called XXXX XXXX to get a new flood policy, I was told that new policies would be subject to rate changes and that what would have costed {$1500.00} will now cost {$7500.00} for the same coverage.
The mortgage company had a duty to provide notice of mortgagee changes to the insurance company. Their failure to do so resulted in the expiration of a flood policy that had substantial rating discounts while the new policies do not. Their failure to update the insurance XXXX when they sold my mortgage is costing me {$6000.00} more in insurance a year.
|
| 12/28/2017 |
Yes |
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|
|
Web |
|
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on XX/XX/XXXX I mailed a certified letter to Paramount Residential Mortgage Group. This packet was mailed in regards to a mortgage application I submitted.
The following is a copy of the letter I submitted : I applied for a mortgage through this company and was given misleading information. My mortgage broker decided to change lenders after advising me I was good for closing on my home in XX/XX/XXXX. I was later sent a contract from another lender with a different payment amount, interest, insurance and closing cost. I was never told my broker was still shopping lenders until after I received new documents to sign. My credit has been pulled several times by three different companies. I backed out of the deal after rearranging my whole life in the process of trying to get this done. I was never given any of my money back after paying for inspections, and giving earnest money. This was a horrible and heartbreaking ordeal I DO Not recommend this broker/ company to anyone.
|
| 08/10/2022 |
Yes |
|
- Trouble during payment process
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|
Web |
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I have been struggling financially for awhile now due to losing my job in the horrific pandemic. I was blessed to be approved by the HAF program on XX/XX/2022 with funds to clear my past due mortgage balance which lifted some of the burden away, at least I thought. On XX/XX/2022 my mortgage company notified me that my award funding through the HAF program was received. They informed me that it would take 3-4 days for the funds to be applied to my account and I would receive an email when the account was updated. On XX/XX/2022, I called my mortgage company again because I had not received the email confirming payment was updated and they informed me that no funds were actually received on XX/XX/2022. Due to misinformed information, I am unsure that they are being completely honest with me. I am worried that they are holding the award funds hostage in efforts to foreclose my home. I have 2 small children and I am in fear of us losing the only place we can call home.
|
| 10/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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|
Web |
|
|
In XXXX because of the pandemic I lost my job as a nurse for a year we struggled to pay all bills. In XXXX, my husband and I decided to apply for forbearance for 6 months. After 6 months we continued struggling so applied for another 6 months of forbearance. We recently applied to the California relief program as our forbearance is coming to end this XX/XX/XXXX. Our company paramount residential mortgage group contracted a subservicer and refused to participate in the federal program. I understand mortgage companies arent forced to participate but my loan is backed my XXXX XXXX a federal funded company so it makes no sense for them not to participate and in addition not follow XXXX XXXX guidelines. Secondly they refused to speak to us the clients and transfer our calls to the subservicer who is XXXX who continuously lies to us. My husband and I have struggled with this issue for more than a month. We hope to get some help. Thanks
|
| 11/28/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
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|
I had signed and submitted a contract to XXXX XXXX and XXXX XXXX XXXX XXXX XXXX along with my pre-approval letter from my lender for full asking price of his property. My realtor then received a counteroffer, stating that I am only permitted to use his mortgage broker or he would not sign the contract. As a consumer I am aware that I have the full right to determine which lender I choose to use and the builder is not permitted to not sell me a home because I do not choose to use his broker friends XXXX XXXX and XXXX XXXX from Paramount Residential Mortgage Group , Inc. Using this company will cost me additional money on broker fees, and I will be forced to forego a grant of {$11000.00} that my lender has qualified me to receive. I have evidence both in the contract he provided as well as a follow up email from him stating there was no choice on my part as to which lender I could use if I wanted him to build my house.
|
| 11/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
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In XX/XX/2021, our mortgage payment was {$1500.00} instead of the normal {$1100.00}. I paid it and thought it was the difference for insurance. XXXX came around and it was high again. After tons of call and inquiring, they filed my property tax incorrectly. I got the necessary paperwork to them. They told us to use the 15 day grace period to allow them to correct the numbers and pay our mortgage. They say we will owe {$1500.00} this month. We should get a lower payment plus last months overpayment reimbursement. Ive called 29 times. Ive been told to shut up, Ive been hung up on 5 times. I get told different things every time. No one knows what to do or how to help. They just say pay the {$1500.00} and they will fix it. I need to know what happened to the {$600.00} escrow check they sent out, when it will be fixed, and to be certain it wont reflect on my credit score. Most unprofessional company Ive ever experienced.
|
| 04/07/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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|
Web |
Servicemember |
|
The Mortgage company Paramount Residentioal Mortgage Group, Loan # XXXX is charging me for gap coverage even though I showed documentation of payment of my insurance four days before it was due.
From what I was told by my insurance Company, XXXX, they did not receive the check until the XXXX, 3 days after the due date and returned my check. This was an unusual 7 day delay, which was unbeknownst to me until a few days later.
My insurance agent had to rewrite the policy and I repaid, renewing the coverage, ( acct # XXXX ) as of XXXX XXXX.causing the gap.
I filed a complaint with the mortgage company through email, which was not accepted and then through their website as requested. the website was unable to upload documents and instructed to fax. I faxed the documents on a weekday around noon, but after many busy signals, they just did not answer the fax and my issue has been ignored.
|
| 04/17/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
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|
Web |
|
|
Hello - My mortgage is financed through PRMG ( Paramount Residential Mortgage Group ) . In early XXXX I received a letter stating that my loan was moved to a new service provider and that I would be receiving a new loan #. The letter went on to state that all payments beginning with the XXXX / XXXX / XXXX statement should go to the new address using the new loan #, but that payments sent to the old address/using the old loan # would be honored for 60 days. I never received a letter with a new loan # so I sent the XXXX payment to the new address using the old loan # . PRMG cla ims they did not receive the XXXX payment and refuse to discuss this with my bank. Additionally, they did not mail the new loan # s until XXXX / XXXX / XXXX . As of XXXX / XXXX / XXXX , I still have not received my new loan #.
|
| 09/08/2022 |
Yes |
|
- Trouble during payment process
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|
Web |
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I was awarded funds through the XXXX program for struggling Floridians on XX/XX/2022. My mortgage company, Paramount Mortgage has yet to apply my payment to my mortgage account balance. XXXX has ensured me on multiple occasions that the funds were sent to Paramount Mortgage in the amount of {$13000.00}. Paramount Mortgage notified me that they did receive the funds initially, but now they are saying they haven't. Paramount Mortgage hasn't given me a consistent story yet. This is the 2nd complaint that I have filed and they have yet to respond with a detailed answer. Fees are steady being applied to my mortgage account while they are holding the funds that are rightfully mine. I may just be another borrower to them, but my home is much more to my kids and I. I am desperately seeking assistance to save my home.
|
| 05/06/2021 |
Yes |
|
- Trouble during payment process
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|
Web |
Servicemember |
|
We refinanced our home and closed on XX/XX/2021. XXXX XXXX taxes were not due until XX/XX/2021. In our refinance closing documents, distributions were made by the title company to the XXXX to pay our taxes due in the amount of {$3100.00}. In the same month, XX/XX/2021, our previous mortgage company also paid the taxes out of our escrow for the same amount of {$3100.00} while knowing that a payoff demand had been requested. XXXX XXXX tax assessors deposited both payments and we now are subject to a waiting period of 60-90 days until they release the duplicate payment funds back to the original mortgage company for them to then redistribute back to us at some mysterious time table. How is is it right that XXXX XXXX gets to hold up our funds beyond the actual payment made not to mention earning interest?
|
| 01/06/2023 |
Yes |
|
- Trouble during payment process
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|
Web |
|
|
My name is XXXX XXXX, I have a mortgage with XXXX. I was recently approved by HAF. I received an approval letter stating effective XXXX which is a total of 6 months they will pay my mortgage. I was told from a HAF specialist that two payments in the amount of {$1500.00} was mailed on XXXX and on XXXX. with my loan number XXXX sent to XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. I was told by a loan officer at XXXX no check payments have been received from HAF for XXXX and XXXX. At this point I dont know what to believe XXXX XXXX. Im hoping you could help me with locating the HAF payments for XXXX and XXXX and have them applied to my mortgage. I was able to get the late fee waived for XXXX my speaking to a manager at XXXX no sure about XXXX. Thanks XXXX XXXX.
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| 08/03/2022 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have been affected from XXXX- XXXX. I applied for California Mortgage Relief in XXXX. I was informed that Paramount Residential Mortgage Group XXXX, is not on the list. I am unable to receive any type of help from California Mortgage Relief. My application is on hold. I have called my mortgage company numerous times asking to speak to someone who can move this matter forward. To no avail. I get transferred from person to person. They gave me HUD number and I have called to get assistance. I reached out to XXXX, and the representative stated. File a complaint and gave me your website. I have asked my mortgage group who are you working with to assist borrowers, and they refer me back to HUD. I am requesting assistance with this matter.
Thank you
|
| 06/04/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
After closing on a loan modification and re enstating my mortgage I began making payments as agreed with PRMG. They made a mistake and applied my first payment XX/XX/2021 to escrow. I have since been a month behind in their system. I am being negatively credit reported, and charged late fees due to this error on their part. I have called and spent hours on the phone with them a dozen times and have records of it all. They tell me They will correct the problem after transferring me through several departments, and have not done so yet. Ive requested calls back from upper management and have been promised they will call back in 24-48 hours. I never hear back. I dont know what to do I have tried every route with them to fix a simple problem.
|
| 07/31/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
On XX/XX/2023 XXXX XXXX XXXX requested that PRMG disclose the information to the bank issuing the certificates of indebtedness.
On XX/XX/2023 PRMG responded by disclosing the information. PRMG disclosed that XXXX XXXX was the loan owner.
On XX/XX/2023 PRMG sent notice of Servicing Transfer.
On XX/XX/2023 I, XXXX XXXX sent PRMG notice, that I did not consent to the transfer and I requested that the Credit Balance be applied to the Consumer Account.
PRMG has sold the loan to XXXX XXXX without my approval or consent. I do not waive my rights nor have I waived my rights under 1002.2 Paragraph 2 ( c ) ( 2 ) ( ii ). Nor do I waive my rights to a Servicing Transfer. PRMG is in default, PRMG has sold the loan without my approval.
|
| 03/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
I was approved by Paramount Residential Mortgage Group to purchase a rental property, I have enough funds to close the deal including reserves, I have a XXXX credit score and no debt except the mortgage on my own home. I have held the same job for 19 years. I was denied at the last minute claiming that they were unable to verify my income. That is false. I provided 2 years of XXXX 's, paystubs. I provided my employers name, phone number, address of the business, and email address. They did not contact or verify my employment with my employer. The seller refuses to give me an extension of time, as he has a backup offer, and my {$5000.00} escrow deposit is at risk. Please see attached documents. Thank you. XXXX XXXX.
|
| 12/28/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I was in the process of purchasing a home using FHA financing. The deal fell through due to me not being financially qualified. The appraisal that I paid for can be transferred and purchased from me by a new lender according to FHA guidelines. The lender that I used has sold the appraisal to a new buyer and refuses to refund me for the appraisal. They said because the deal did not close I am not entitled to a FHA refund appraisal. I know that this is not true since the FHA does transfer appraisal to new buyer and old buyer gets a refund from the lender. The people at PRMG mortgage refuse to send me a refund for the appraisal that they transferred to the new buyer.
|
| 11/14/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My lender, XXXX, has not paid property taxes for my home. As a result, a XXXX has been placed on the property and goes to auction this Wednesday.
I've communicated with my lender who claims that payments were sent, however the county treasurer notes no payments have been made. I've reached out to my lender several times and have not recieved any updates on the status of taxes. As of this morning ( XX/XX/14 ), the county treasurer still has my taxes as unpaid. Seeing as the XXXX goes to auction this Wednesday, it is likely I will need to pay taxes out of pocket.
I am writing this to make other lenders aware of XXXX 's lack of follow-through and communication.
|
| 07/12/2020 |
No |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
My mortgage was purchase by PRMG from another company. My XXXX. payment was cashed by the original mortgage company. PRMG keeps saving I am late on my payments even after I have called, emailed and U.S mail all the cashed checks proving that I have paid every month. It has been going on since XX/XX/2020 and I can not get them to correct it in their system. They keep saying I owe them money even after I have provided proof. They have given me late fees and reported it to the credit agencies. If they are treating someone who pays every month like this, I can only image how they are treating customers who are struggling financially in our current climate.
|
| 11/08/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I came out of forbearance last year in XX/XX/2020 and have a deferral agreement from the bank. On my bank statements it has an Outstanding Principal amount and states my deferred balance.
The problem is when I'm on the website is shows both amounts and adds and has a combined balance. I've been calling the company for two weeks and have spent over 3 hours on the phone with them and no one can explain why my deferred amount has been added to my starting principle.
Every time the call ends with a supervisor will call you within 24-48 hours and no one calls me. I ask to speak with a supervisor and they tell me they can not transfer me to one.
|
| 12/02/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
Real Estate Agent XXXX XXXX was currently working with Paramount Residential Mortgage Company, PRMG Loan Officers XXXX XXXX NMLS # XXXX XXXX XXXX NMLS # XXXX On two of these files, XXXX recommended the use of a credit repair service in order to raise the clients credit. This resulted in the credit repair company stealing the monies from both clients and XXXX did not want to help with the situation after his recommendation.
This occurred twice. The last file I removed from XXXX XXXX office in order to close with another financial institution.
XXXX has been doing this to clients with no reprocussions.
|
| 03/27/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
requested assistance for a first time homebuyer down payment assistance mortgage after taking an 8 hour course for consideration and was told by XXXX XXXX XXXX Branch Manager NMLS # XXXX that she would complete my application over the weekend on XX/XX/2021 XXXX. after weekend had past no communication by XXXX. After informing XXXX I was shopping around for lenders she advised against it for impact to credit. Have not heard from XXXX since then. She goes as far as to say that she has Covid to imply that it has left her incapacitated to assist in completing an application.
|
| 02/09/2021 |
No |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I am a first time home buyer working with PRMG who has closed out my file without providing me reason as to why my file was closed. I believe I am being discriminated by this company as I have paid for an appraisal and was not given a new appraisal. The appraisal provided was given by 3rd party lender who I was working with prior to working with XXXX, XXXX XXXX and XXXX XXXX. I paid for an appraisal and was not refunded. I believe these loan officers took my credit information and ran my credit without intention to provide funding for my purchase
|
| 10/20/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
Had a contract with a developer for three years they change our lender to a new lender now denied my loan saying that my credit was too low I have checked my credit with multiple credit bureaus and my credit is in the high XXXX I believe what theyre doing is trying to sell my property for a higher price from what they agreed to sell it to also this bank passed my credit multiple times to bring down my credit XXXX points down I spoke to a different lender I was told maximum points that I had to lose was XXXX the lender name is XXXX XXXX
|
| 08/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have been on mortgage with PRMG ( PARAMOUNT RESIDENTIAL MORTGAGE GROUP , INC. ) Corporate office located at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX CA XXXX.
I have not received any Tax document from them for past three years.
I have tried numerous time to get it resolved. They have not able to give me access to my online account from the day I have been on their mortgage. No visibility on my account for all the payments I have been making. I have tried numerous times to send the statements they have not provided any to me till date.
|
| 06/08/2016 |
Yes |
|
- Credit decision / Underwriting
|
|
Web |
Servicemember |
|
XX/XX/2016 I applied for a loan with Paramount Residential Mortgage Group based out of XXXX, Ga. I was mislead in thinking that my loan would be approved by the local loan officer. He kept informing me that we will close your loan. With his confidence, I put money down on a home, paid for an inspection and an appraisal. To my dismay about six days before the projected close date on the contract, he pulls the plug and gives a denial. I feel that an act of detrimental reliance has occurred. I lost money based on his advice.
|
| 05/04/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Payment was made via autodeduct from my checking account for the amount due on my mortgage escrow account on XXXX XXXX 2016. Since then the mortgage service company ( Paramount Residential Mortgage Group ) has been calling, demanding an additional payment for XXXX. When I discussed this matter, the respresentitive said they will not investigate the payment, and my bank says it 's difficult to provide proof since the auto deduct was completed by PRMG. Now I have an outstanding balance, and fear my credit will be effected.
|
| 12/30/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I have been approved for HAF assistance. I have made over 7 attempts to locate the funds that were sent to my lender to cover my mortgage payments which I am struggling to keep up with. HAF has stated they mailed the funds on XX/XX/XXXX. I have no received any correspondence from my lender confirming the payment has been received. I am approaching month 2 of being approved by HAF to cover my mortgage payments and my initial payment for the month of XXXX has yet to be posted to my account.
|
| 08/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
Upon checking my credit report on XX/XX/2023, I notice Paramount Residential account appeared on my credit report. Not only is this account under lawsuit but I was not given the chance to opt out from my personal information being reported to third parties this is a violation according to Congress. I demand this account be removed from all credit agencies or I will be filing another suit. This account has already caused my credit to decrease and is adverse to me as a consumer.
|
| 04/02/2018 |
No |
|
- Trouble during payment process
|
|
Web |
|
|
I've completed two complaints regarding false statements from my mortgage company XXXX XXXX XXXX. I have a written response from them stating my bank didn't honor my payments and a letter from my bank I sufficient funds and no funds were attempted to be retrieved. The last payment retrieve from XXXX XXXX was in XX/XX/2017. My account has not changed and the check they received in XXXX from my financial institution should reflect the same account info from XXXX 's payment
|
| 05/20/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
The company billed me extra {$260.00} last month and they have not provided any explanation why? I do not know what happened to my money as it was not included in payment. I asked them to correct the mistake but they have keep saying they are working on it! I am greeting tired of mistakes of this company and their costumer care. there should be a penalty for such companies who waste people time and money. I wish I was able to change my mortgage company.
|
| 02/20/2023 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
My name is XXXX XXXX, I have an open case already against PRMG mortgage payment processing center in reference to my HAF payments not being applied to my mortgage payments on time. After contacting you they applied both payments to my account however they put one payment towards my principal account instead of crediting my account as stated by several representatives. Now my account is showing late again for the month of XXXX.
|
| 04/28/2017 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I pulled my credit report and found inquires that i did not authorize on my credit report iv contacted these companies listed below by phone, email and mail and know has reached out to me or further more no one has even sent an updated report advising me they would be removing these unauthorized inquiries. Paramount Residential Mortgage Group XXXX XXXX XX/XX/2017 XXXX XXXX XXXX XXXX XXXX XXXX
|
| 03/10/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have called customer service several times. I am trying to remove the PMI from my loan. I currently have 50 % equity and have asked several times for the process to remove my XXXXI payment. I am advised by PRMG customer service that the XXXX payment can not be removed. My understanding from the mortgage that when the loan to value reaches 78 % that I no longer have to pay XXXX
|
| 12/20/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
A payment of {$4100.00} was sent to the payment processing center in XXXX NJ it is Showing received & cashed. The XXXX Assistance XXXX XXXX id trying to track down these payments because XXXX refuses to contact their payment center to see why these payments arent applied to my account or sent to the new servicer This Check was sent back in XX/XX/2022 its now going on XXXX!
|
| 03/10/2021 |
Yes |
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
See there response below response i got with no phone number or email to contact comptroller of the currency.
XXXX XXXX : After our review, we found that the best agency to help you with your issue is Office of the Comptroller of the Currency. If you would like to submit your complaint with Office of the Comptroller of the Currency, contact them directly at or call.
|
| 06/22/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Funds not received from closed account
|
|
Web |
Servicemember |
|
I have resigned from XXXX and have asked to transfer my XXXX to my Thrift Savings Account. XXXX XXXX has contracted with a company called XXXX XXXX to execute this transfer but the company refuses to execute the transfer. I have tried calling and emailing but they dont seem to recognize XXXX as a legitimate financial institution. Please help.
|
| 07/30/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I made my house payment for XX/XX/XXXX on XX/XX/XXXX. As of now the PRMG portal states I never made a payment and I'm 29 days late as of now. I called mid month and nothing has changed a investigation was scheduled but I'm like what is there to investigate the payment was taken out my bank account where did it go or where is it?
|
| 09/10/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
Today, XX/XX/2020 my lender informed me in order to keep the rate of 2.875 % that was disclosed on my LE I would need to pay {$490.00}. I attempted to lock my rate at the begining and the lender advised against it. The reasoning being, to save me money. I feel deceived. The opt in fee to keep the rate should have been disclosed.
|
| 11/15/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
On XX/XX/XXXX, XXXX XXXX XXXXParamount Mortgage did a hard inquiry on my report when they told me they would only do a soft pull for my mortgage preapproval. I called and they said it should have only been a soft pull, however it has been 7 months, and it is still showing up as hard pull on my account.
|
| 08/11/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
I am still missing last months payment from XXXX i made a {$1300.00} dollar payment and the mortgage company has yet to apply it on my end the bank statement shows they took the money so i want to know where my money went and is this gon na happen every month i make a payment one is gon na get lost.
|
| 11/24/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
Waiting for this company to investigate why the payments that was sent to their mortgage payment address says it was cashed and not applied or sent to my new servicer!. Its been going on since XX/XX/2022. Need mortgage payments from XXXX and XXXX to be sent to XXXX asap.
|
| 12/15/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
They have been receiving payments from XXXX XXXX XXXX XXXX and have not been applying payments. I have check numbers from haf and dates when they cleared and they still wont apply payments and just hit my credit score with a delinquent charge took a hit for XXXX points
|
| 05/25/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
Mortgage company, PRMG, is refusing to update the account information from showing a late payment to showing account is current. Six payments due, six payments received. Reporting to Credit Bureaus as late, which it is not.
|
| 10/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I have tried and done everything in my power for PRMG not to continue charging me the PMI since I got to 80 % LTV, I'm now on 72 % and they just turn their eyes away and don't do anything. I understand this is illegal.
|
| 11/03/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
A payment was sent to this company XX/XX/2022. A month later still not sent over to my new servicer or a note regarding payment.
|
| 01/26/2024 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
- Application denials
|
|
Postal mail |
|
|
|
| 12/21/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
- Paying off the loan
|
|
Web |
|
|
|
| 11/12/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/01/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 10/18/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
Older American |
|
|
| 09/15/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 08/08/2023 |
Yes |
- Debt collection
- Mortgage debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
|
|
| 06/28/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 06/01/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 05/13/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 03/27/2023 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/23/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 03/22/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 03/17/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
|
| 02/04/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Problem with fraud alerts or security freezes
|
|
Web |
Servicemember |
|
|
| 12/03/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 10/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
|
| 10/13/2022 |
Yes |
|
- Incorrect information on your report
- Account information incorrect
|
|
Phone |
|
|
|
| 09/30/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/27/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
|
| 09/09/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
|
|
| 08/10/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 07/17/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 06/25/2022 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 06/11/2022 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 05/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Postal mail |
|
|
|
| 05/05/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 05/04/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 04/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 03/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Phone |
|
|
|
| 03/08/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
|
|
|
| 12/08/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/06/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
|
| 09/09/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
Older American, Servicemember |
|
|
| 08/09/2021 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 07/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American, Servicemember |
|
|
| 07/15/2021 |
Yes |
|
|
|
Web |
|
|
|
| 07/07/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 06/08/2021 |
Yes |
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
|
| 06/04/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 04/06/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/24/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/22/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 12/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Older American |
|
|
| 12/11/2020 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 11/26/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Web |
|
|
|
| 11/20/2020 |
Yes |
|
|
|
Phone |
|
|
|
| 09/07/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 03/26/2020 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
Servicemember |
|
|
| 12/06/2019 |
Yes |
|
|
|
Web |
|
|
|
| 09/10/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 07/04/2019 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
|
|
| 05/09/2019 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 05/03/2019 |
Yes |
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 01/07/2019 |
No |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 11/02/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Postal mail |
Older American |
|
|
| 10/18/2018 |
No |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 09/06/2018 |
No |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Postal mail |
|
|
|
| 07/11/2018 |
Yes |
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 07/11/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 07/03/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Referral |
|
|
|
| 06/13/2018 |
Yes |
|
|
|
Web |
|
|
|
| 05/25/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 04/18/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Postal mail |
|
|
|
| 03/08/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 02/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 02/13/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
|
|
Web |
|
|
|
| 01/25/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/16/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 01/02/2018 |
No |
|
- Trouble during payment process
|
|
Web |
|
|
|
| 12/13/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Referral |
|
|
|
| 08/25/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 07/12/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/11/2017 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 05/23/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Struggling to pay mortgage
|
|
Referral |
|
|
|
| 05/09/2017 |
Yes |
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/02/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Referral |
|
|
|
| 02/27/2017 |
Yes |
|
- Settlement process and costs
|
|
Web |
|
|
|
| 02/14/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
|
| 02/10/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 01/21/2017 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Web |
|
|
|
| 11/23/2016 |
Yes |
|
|
|
Postal mail |
|
|
|
| 08/01/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Phone |
|
|
|
| 07/25/2016 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Postal mail |
|
|
|
| 12/08/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Web |
|
|
|
| 08/05/2015 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 07/23/2015 |
Yes |
|
- Loan modification,collection,foreclosure
|
|
Phone |
|
|
|
| 02/06/2014 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|
| 12/12/2013 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 09/06/2013 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Credit decision / Underwriting
|
|
Web |
Older American |
|
|
| 07/17/2013 |
Yes |
|
- Application, originator, mortgage broker
|
|
Web |
Older American |
|
|
| 06/05/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Phone |
Older American |
|
|
| 01/29/2013 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Credit decision / Underwriting
|
|
Web |
|
|
|
| 11/08/2012 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Application, originator, mortgage broker
|
|
Web |
|
|
|