| 11/23/2021 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In between the months of XXXX - XX/XX/XXXX, I became enrolled in what I was led to believe was a student loan forgiveness, Revised Pay As You Earn ( XXXX ) program by way of EduLoan Servicing, in which my " account '' was later sold to XXXX, unbeknownst to me. Almost immediately after I completed enrollment with EduLoan, I began receiving multiple emails & phone calls from different people who said they'd acquired my account, and that I'd have to deal with them from now on. I had not, at the time, realize what selling information was, and that it was illegal.
In XXXX of XXXX, after almost 5 years worth of payments, it was revealed to me by an official representative of the U.S. Department of Education that no such payments were made on my behalf and they did not recognize any such consolidation program by way of EduLoan or XXXX XXXX. Furthermore, the representative revealed that the U.S. Government suspended all student loan repayments for the year of XXXX to commence in XX/XX/XXXX, yet my bank has been charged bXXXX XXXX XXXX every month in XXXX all the way up through XX/XX/XXXX until my card expired.
I began receiving text messages from someone allegedly named XXXX XXXX about my card expiration & that they were looking for payment, which struck me as odd because no legitimate business will personally text you. The web link that was sent to me via this person 's email was only set up to receive your personal bank information. No further information was available on the website as to who they were, contact information or anything, only to receive your information.
https : XXXX ) Once I was able to contact them, I told them I wanted a full refund and was told I wasn't entitled to one UNTIL I told them I was not going to let this situation go and was going to get whatever authorities available involved, possibly including an Attorney General. I told them that I now realize they've been selling my personal information without my knowledge, that the " contract '' was void because no consolidation payments were made to the U.S. Department of Education on my behalf like what was explained to me, only to them every month.
Only AFTER all of this is when I began receiving open communication from XXXX via email, calls & voice-mail. On XX/XX/XXXX, the supervisor of the representative that was handling my file, explained to me they he would, in fact, refund me only {$930.00} to make up for just 2 years worth of payments that they knew they weren't supposed to be receiving. As of XX/XX/XXXX, that transaction never happened, nor has any further communication been made on they're behalf.
I am including in this correspondence the initial interactions via email & text messages between myself, EduLoan representative XXXX XXXX XXXX XXXX XXXX, XXXX ' XXXX XXXX, XXXX & XXXX XXXX. I still have the original " contract '' and most, if not, all of the voice recordings over the last few years if needed for further review.
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| 08/31/2017 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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The company called repeatedly stating they could help me to lower my payments, so finally I contacted them. They told me from the start, back in XXXX of 2017 that my monthly student loan payments could be as low as $ XXXX/month, and that after 15 years the loan COULD be forgiven completely. They told me I had to pay {$690.00} over 3 months to get the plan set up, and for some reason I understood part of that money was going toward my student loan, to show that I wanted to repay my loan, and to " bring my payments up to date ''. After they received all of the payments I learned that the total {$690.00} was just to pay them to process paperwork I could have done myself. But they led me to believe they had a special program, and it was the only way to lower my loans. Then they told me I would receive the information necessary to start my payment schedule. I received an email detailing how to access the navient web page to set up my payment plan. I could n't figure it out so I contacted them, and they told me I did n't have to pay anything against my loan! Instead, the $ XXXX/month payments were to keep them handy to " help '' me, to answer questions, and to refile paperwork next spring to re-enroll me in the " payment plan '' .When I mentioned that $ XXXX/month is NOT a payment, the guy went on to tell me how much money I owe and how lucky I am that they got my payment down to XXXX!! They also falsified my information, putting my family size at XXXX. They said they got my payments so low because they were able to prove I make below the poverty level for my state. They lied to me, and they lied about me. They filled out my paperwork, and did it while they had me on the phone. I assumed they filled it out correctly, and entered the information I gave them.
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| 06/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My bank account was drafted by a third party loan forgiveness servicer and I was led to believe this was the US Department of Federal Student Loan Forgiveness. However, I received a call from the US Federal Student Loan Forgiveness program they informed me that I have been paying a 3rd party fraudulent loan forgiveness and they have deducted from my account since XX/XX/XXXX and none of my loans were paid toward the actual loans held by the US Department of Federal Student Loan provider. The fraud providers company is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX. I have reached out to my bank to stop future payments to XXXX XXXX XXXX. Now I have to move quickly so I don't get removed from the loan forgiveness program with the US Federal Student Loans. I am not sure if the will return my money but i have lost {$49.00} a month since XX/XX/XXXX or XX/XX/XXXX. Please stop these companies from taking advantage of hard-working people trying to pay off their student loan debt. I am grateful for my education and i work at a XXXX here in XXXX. Please help - XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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| 05/10/2017 |
No |
- Student loan
- Private student loan
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- Getting a loan
- Fraudulent loan
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Web |
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EduLoan Servicing is a fraudulent program that used the official-sounding programObama Student Loan Forgiveness to scam m e into believing that they offered programs that could lower my student loan monthly payments and even provide student loan debt forgiveness. EduLoan Servicing shared they would collect my monthly payments on behalf of the federal student loan program and send them to my servicer. I most recently received a call from XXXX ( who is my current loan servicer ) stating that my account was delinquent and that EduLoan Servicing was a fraudulent program. By this point, my checking account had been withdrawn an estimated {$900.00}. Through out the entire proces s EduLoan claim ed they were a Student Loan Forgiveness program. They accessed my FSA ID using my ss # and driver 's license. I am at a loss for words and would like to press charges. How do I proceed?
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| 06/23/2017 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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On XX/XX/2017 XXXX XXXX XXXX debited my bank account for {$240.00} On XX/XX/2017 XXXX XXXX XXXX debited my bank account for {$240.00} On XX/XX/2017 XXXX XXXX XXXX debited my bank account for {$240.00} XXXX XXXX XXXX has not done any additional work accept get my account over to FEDLOAN.GOV which I just found out I could do myself. They have charged me 3 months worth of fees and XXXX XXXX says that they have not even heard of this company. I do believe this company is a scam and I am reporting them because I want my money back. I called on X/XX/2017 and asked for a refund and an explanation to where my fees were going and they explained that they were like an XXXX XXXX XXXX XXXX. They do the paper work to consolidate the loans but XXXX XXXX said that was not true and I could have gone directly through them for free.
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| 09/06/2023 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
Older American |
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Edfinacial on hold XXXX hours XXXX hours currently. I did the receive a call back no call. They want pay over {$750.00}. a month. I am not working at the moment. I am in line for employment I will be making around XXXX a year. Applied for Save plan and the web sight says it is in process. I can not afford that amount. Been out of work for a month. I have life circumstances that have changed. No way to inform them of changes. So I am going to default on payments for XXXX and that will reflect on my credit. I have always paid my student loans on time, as well as all my bills
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| 10/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In 2017, I enrolled in a Public Service Loan Forgiveness Program through XXXX. I have made monthly payments for the past two years. On Friday I spoke with someone from the XXXX and was told that no payment has been made on my outstanding balances for over a year. I have no idea of where that money has been going. I emailed the contact person I had with XXXX and have yet to receive a response.
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| 09/01/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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|
Web |
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Followed a link for a company that claimed to be a education loan servicing company. They took my information and accessed my accounts. the company is named EDULOANSERVICING and claims to be based in California
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| 10/19/2021 |
No |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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|
| 10/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Phone |
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|
|
| 12/26/2017 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
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| 07/28/2017 |
No |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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| 02/11/2017 |
No |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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|
Web |
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