OLD NATIONAL BANK CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
04/18/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	WI 54768	Web
I am trying to refinance my mortgage with XXXX XXXX because of a better rate. I started the process the end of XX/XX/XXXX. On XX/XX/XXXX my lender sent in for our credit report. ( Which we normally run in the high 700 's to 800 's ) She sent me a copy of it and I noticed I had an amount of XXXX from Old National Bank. As far as I knew I shouldn't owe them anything. ( I have not received a notice from Old National Bank ). I called XXXX XXXX on XXXX at XXXX and I finally talked to XXXX after being transferred many times. She said my problem was the XXXX for a ready reserve loan that I had paid off on XX/XX/XXXX for XXXX. I have never been notified that I stilled owed on that loan. She said I must have owed interest at the time I paid if off. I told her I would have gotten that payoff from the bank, so why was it not collected at that time and closed? And why have I not been notified? She could not answer. I paid it off over the phone and told her to close that account. I called my lender and she told me that there was a BIGGER problem. Old National reported me late back in XXXX when I refinanced with XXXX XXXX. This is what happened back in XXXX of XXXX .... l received a call from the XXXX XXXX, WI branch letting me know that my HELOC was up for maturity. I did not know this, because I did not receive a notice. I had automatic payments set up on this account. At that time I was told I had 3 choices, I could either pay it off ... .which was a little over XXXX at that time, I could refinance with Old National ( the closest bank to me is 90+ miles ) or I could refinance with another bank closer to me. I was told to call them back to let them know what I decided. ( they do have notes on their files where we had talked ) I called them back and said that I was going with XXXX XXXX and was told that they would make a note on my file. I called my banker at XXXX XXXX and she started on the loan. I made my last payment on my HELOC with Old National on XX/XX/XXXX at which time I was told by my banker to cancel the automatic so I wouldn't have to worry about an over payment. By the time the process was through we closed on XX/XX/XXXX. ( I even received a check back from Old National of XXXX dated XX/XX/XXXX because of an over payment. ) I did not even know that I was reported late until I went to refinance here in XXXX. My lender said that I needed to have them send a correction into XXXX to get that off my report. After many different conversations with many people at Old National, at one point I was told to call XXXX XXXX because she was the supervisor. I have left her 2 messages and still have not received a call back. I talked to XXXX on XXXX at XXXX and a few others. XXXX asked me to send a copy of my credit report to them at consumercollections@oldnational.com I did that on XXXX. I was told that she would call me back by at least Wednesday the XXXX. I had not heard back from anyone as of Thursday so I called again. I talked to I think she said her name was XXXX. I tried to explain what happened. She told me they did nothing wrong and that I was late and that it was my problem. I should have known. She hung up on me! I called the XXXX XXXX branch back on Friday XXXX and talked to XXXX. XXXX said she would see what she could do and call me back. She called me back and she was told from XXXX at their consumer collections department that they would not be doing anything. That it was reported correctly and that it would stay as is. XXXX apologized, but she could not do anything. ( she did say she would put a complaint on my file there ). I called my lender back at XXXX XXXX and she said to make a complaint. XXXX said Old National should have put an extension on my loan since they knew it was in the process of being refinanced. Below is the email I sent to Old National Bank consumer collections on XXXX. I still have not gotten even a reply back to this. To Old National please find attached my credit report. It is for XXXX There are actually 2 things on this report. The one is showing that I owed XXXX on account ending in XXXX. I called about this on Friday and was told that it was money I owed on a R/R. I had paid that off in XXXX of XXXX ... .I was told by XXXX that it was interest that I still owed. I have never received a notice, so I did not know I owed it. I made that payment on Friday. That account should now be paid and closed. The biggest issue is for the account ending in XXXX where I was reported for being past due. Sometime at the end of XXXX I was notified from a lender in the XXXX XXXX office that my HELOC was maturing. I did not realize that until she called me. At that time she said I could either pay it off, renew with Old National or renew with another bank closer to me. Since the closest Old National Bank to me is 90+ miles from me, I went to XXXX at XXXX who has been my lender for the past 30+ years. I was told from the lady in XXXX XXXX that she would put a note on my account that this would be taken care of by refinancing at XXXX. I had automatic payments set up to this loan and my last payment was XX/XX/XXXX at which time XXXX told me to cancel so we wouldn't be overpaying because the Title Company would be calling for the Payoff Amount. After the loans were paid off and refinanced with XXXX XXXX in XXXX, I received a check from Old National on XXXX for XXXX Check # XXXX for an " overpayment ''. I'm trying to refinance because of the low rates, but until that is straightened out on my credit report, I can't. If you could please look into this for me! Thanks! I have not had a reply to this email. This is NOT good customer service. ( I used to work for the bank for 23 years here in XXXX, before it was bought out my Old National Bank and then sold now to XXXX XXXX XXXX. ) I know the importance of a good credit report and for this to happen just makes me mad. I don't know if you can do anything, but I wanted to put in a complaint! Thank you!
07/22/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	IL 60047	Web
My bank First Midwest Bank merged with Old National Bank on XX/XX/XXXX. I had a question with mobile banking on XX/XX/XXXX because my deposit wasn't showing up. I was unable to reach Old National despite multiple phone calls with hold times in excess of an hour. One call I held for two hours without reaching anyone before hanging up. Eventually my mobile deposit showed up. Around noon on XX/XX/XXXX I made a deposit through the XXXX XXXX XXXX drive thru of {$1000.00} check drawn off my joint bank account at XXXX. I deposit a minimum of {$950.00} this way every two weeks when my husband gets paid. Instead of a regular bank reciept, I received what looked like a gas station receipt evidencing my deposit ( see attached ). I thought it was strange but since the information on it looked correct, I left the bank. When I signed onto online banking to verify a different charge went through, I noticed that my deposit wasn't showing up in either my current or available balance as had been the case previously. I looked at my account details screen and it reflected a pending deposit for {$1000.00}, a pending debit transaction of {$1000.00} and a pending debit of {$85.00} that I made yesterday ( see screen shot attached ). I called customer care and the on-hold message indicated wait times of more than 60 minutes. My wait time was around 20 minutes. The agent I spoke to informed me that everything was correct, and that the teller had placed a hold on my deposit at the time of deposit. I asked why a hold would have been placed, I didn't have any issues with my accounts or with deposited items being returned. The agent told me a hold was placed because the check I deposited wasn't cash or an Old National check. I asked why the transaction is showing up on my account as a credit and a debit for the same amount? Was there a problem? The agent told me that was just the way things looked when a hold was placed on the account. That didn't make sense to me so I asked her additional questions about how I can be sure my deposit is really going to show up. She said it would and that she was transferring me to Online Banking. Before I could respond I was transferred back to the queue where I got the message about the hour long hold time again. This time, I held for 15-minutes andhad to start all over again explaining what happened. The new agent told me the deposit was in my account and that she had access to the hold screen that I couldn't see. She said for some reason when the teller places a hold it shows up in online banking as a pending deposit and a pending debit. I told her I thought that was very confusing. I then asked her why the teller hadn't told me that a hold was being placed when I made the deposit. She said that she didn't know but that tellers were placing a one-day teller hold on all former XXXX account deposits as they do for all Old National customers. I asked if this had been included in the giant booklet Old Nat sent us and the agent said she didn't know. I also told her that there was no sign or anything in the drive through alerting customers to the hold that would be placed and that I didn't understand why the teller wouldn't inform a customer that the hold was being placed. The agent said she wasn't sure. I asked what happens if my deposit doesn't show up in my account on Monday? Was there a direct number that I could call? She told me there wasn't a direct line that I either had to call the general number or visit a branch. I told her I thought that customer service had been poor because it seemed like XXXX XXXX was not prepared for customer questions and issues following the merger. I also told them that they needed to get more people on the phones so that customers didn't need to spend hours trying to resolve easy issues or get questions answered. She apologized and indicated that wait times had gotten better - customers were only waiting about 20 minutes today. At this point I still don't know for a fact my money will be in my account on Monday. I don't know why I wasn't informed about the hold placed on my account. I don't understand why wait times are still over an hour or even 20 minutes. It is really stressful not knowing if your money is there for you. The day after the merger wait times were in excess of 2 hours. Lines to see bankers were outside the door around the building. Last week my neighbor was told that there was an hour and a half wait time to see a live banker. In order to get someone to respond to multiple attempts at contact merger week, my son emailed the President whose name and email address were posted on XXXX by another angry customer. He got a response that someone would call him since he was locked out of his account and needed to pay bills. He got no call back from anyone. He did ultimately resolve his issue but not without a lot of frustration and a lot of time spent waiting on hold.
04/17/2017	Yes	Bank account or service Checking account	Problems caused by my funds being low	IN 47808	Web
I went to Old National Bank two years ago due to a loss of bank cards at XXXX XXXX XXXX and a personal credit card via th e US Post Office . I forestalled filing a needed report as to nothing ever happened that was out of the ordinary. Then last XXXX I was approached by an unusual male. I did not know the person or why he struck up a conversation as I was leaving that day. Then for some reason the past month unusual phone calls began pertaining to an insurance company I have never dealt with being XXXX XXXX XXXX . I placed the needed phone calls and got a complaint filed. My experience in starting over I found a communication problem existed as to not getting answers to needed questions to avoid financial pitfalls. Last summer I over drafted two times the second time finding out I could get back part of what was lost. But as to the first overdraft issue I never saw a refund and kept waiting for the bank to say something when it happened. Finally I went back in and stated will I see a refund for the first loss and they said no Today I returned as for a trip on Saturday finding I was XXXX over. I found I would not get charged as to the overage it being a service fee. I found there was an option for email that got overlooked and that would have avoided the XXXX monthly fee. I again asked today as to last summer and the first round of overdrafts and told no to that too. Finally I told the bank representative that due to a communication problem from day one, I have money out the window. And that I had other issues as to local banking in XXXX XXXX , Indiana. I ran into a communication problem with XXXX XXXX , and XXXX XXXX Bank inclusively. With the phone app offered I found that has access to my phone and got rid of that altogether. I had gone to another area bank office and found myself leaving with the impression I was being looked at as to my personal life. Another bank office did confirm no, that can not happen and that their office does not abide by that practice being Old National Bank. Then I was told I should go to a womans group locally and that life for me in XXXX XXXX , Indiana would be made better. As to doing this, supposedly life for me would be much smoother as to the amount of interruptions I have been putting up with locally. Previously I had talked to one group not of XXXX XXXX , Indiana and decided to avoid that particular group altogether being Council on Domestic Abuse. I lost a home in XXXX and XXXX did nothing for me being a neighbor to a situation I wanted nothing to do with. I was forced to take the monetary losses and being forced to leave XXXX XXXX to start over. I never have been able to start over as to that particular situation and what I got put through personally. So I walked out not saying much. As to the card loss at XXXX XXXX XXXX , I was told to return repeatedly asking for the cards over a eight week period and then told they had found the card activated but no more as to why it happened or what. In time arrests took place in Indiana as to drivers from California but my cards never found. Finally I changed banks and decided to go to Old National Bank. The start over with a new bank ended up as to other banks I banked at locally, never being given the right answers at the right time. Money being lost and never being able to feel financially comfortable at any point in time. Over the past XXXX years, I have lost emotionally and never being able to feel happy as for XXXX XXXX , Indiana. Any positive move I made as for a XXXX XXXX , or trying to attain a better vehicle, I found I had a wrecking ball in my life destroying my positive dreams. I had lost a car in a flood situation, had everything ready to start my masters and found again, not the right answers. Money and paperwork out the window and smashed dreams.
09/21/2016	Yes	Bank account or service Other bank product/service	Using a debit or ATM card	MI 49286	Web	Older American
XXXX, there was a fraudulent purchase of a XXXX gift card on my XXXX acct. for {$100.00}. I did not purchase any gift card. I only found out because XXXX tried to put the charge thru the day before & it declined but it went thru the next day when my Social Security check was deposited. They sent an email saying that the card was sent out. I immediately called, spoke with XXXX XXXX XXXX said that it had already shipped but she 'd call carrier to try to stop it & I would n't be charged. She told me to change my password and I did. I got a couple of form emails about security & that XXXX had XXXX the password, etc. When I tried to see who the gift card was sent to, it only said " XXXX, XXXX '' ; the email & address were blocked " for privacy ''. On XXXX XXXX, XXXX XXXX gift card charges went through. When I tried to log on, my new password did n't work but the old XXXX did! Now I had XXXX more fraudulent charges. I called & spoke with XXXX XXXX XXXX promised a refund in 48 hr. When that did n't happen, I called & spoke with XXXX who said it takes XXXX5 days for a refund, which did n't happen either. Then, I asked to speak with a supervisor & got XXXX who said that I would " positively '' have the refund on XXXX. I called back when I did n't, spoke with XXXX XXXX who transferred me to another supervisor : XXXX XXXX who said that " XXXX misspoke '' ; a refund on a debit card takes XXXX10 business days & since it was requested on XXXX, it would be there XXXX. He also said that there was no one else I could speak to & there was no way to expedite the refund. He was sorry that the others had misinformed me but that a refund on a debit card takes XXXX10 business days for the bank to post. I asked to speak with their Accounting/Fraud Dept. & he told me that they were " back room '' & had no in-coming/out-going lines ''. Called XXXX, spoke with supervisor, XXXX who said refund issued XXXX & my bank must 've lost it. She said it showed it had already been processed. XXXX, spoke with supervisor, XXXX, who said that the only way I 'd get a refund was to go to my bank & tell them I wanted to dispute the charges & I would get a refund. The bank had been saying it was an issue that XXXX needed to resolve, not them. I contacted them & disputed it. They denied the claim on XXXX because I 'd done business with XXXX before & they had no way to prove/disprove charges. Of course I 've done business with XXXX before - but not these XXXX gift card charges. I did n't purchase them. XXXX, I called & spoke with XXXX XXXX who said in order to get my entire {$170.00}, she 'd have to put the refund on XXXX gift card & once it was on gift card, she 'd refund it to my debit card. Said she 'd call XXXX to do that. Never heard back from her. XXXX, spoke with XXXX who sent me email with email address for charge inquries ( XXXXXXXXXXXX ) to contact so I " would n't have to deal with this frustration any longer '. XXXX, called XXXX XXXX Bank, spoke with XXXX, Fraud XXXX. XXXX who gave me to XXXX, Customer Service. Spoke with XXXX who said credit had NOT been issued to old or new debit card number. Said she could n't help me because XXXX XXXX had " reached out to XXXX who checked your " profile '' & said you 've done business with them before so there 's no way for " us '' to get " our '' money back, so we declined it. You will need to go to XXXX ''. It 's not their money, it 's my money! I asked her to give me the number that the bank reached XXXX at. Said she did n't have XXXX ; they write or fax. Asked for fax number or address ''. " I do n't have it ''. Said " Give me to someone who does. '' Said could n't, it was the Fraud Dept. & " they do n't have any outside lines ''. That 's the XXXX large company XXXX XXXX XXXX XXXX XXXX XXXX that told me their Fraud Depts. do n't have outside lines.
04/25/2018	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	WI 53589	Web	Older American
Im filing this complaint against Old National Bank of XXXX, Ind. in order to recoup {$410.00} in overdraft charges that I incurred for a series of transactions using my debit card. The charges began XX/XX/XXXX and ended on XX/XX/XXXX. I have a checking and savings account with an Old National Bank branch located in XXXX, Wisconsin. My account with Old National Bank was a continuation of my account with XXXX XXXX which was acquired by Old National Bank in XXXX of XXXX. The conversion of XXXX XXXX and its branches to Old National Bank was completed in XXXX of XXXX. When I began my account with Old National Bank in XXXX of XXXX, I met with XXXX XXXX XXXX, to discuss the details of the account. In the course of our discussion we talked about overdrafts and I pointed out to him that in addition to my checking account, I would continue my savings account which typically had a balance in excess of {$20000.00}. I asked if, in the event of an overdraft, could there be a transfer of funds from the savings account to the checking account in order to avoid overdraft fees. He said that is what would happen should an overdraft occur. In XX/XX/XXXX Old National Bank offered an overdraft protection plan that I declined because of the confirmation given me by XXXX XXXX XXXX in XX/XX/XXXX that an overdraft on my account would be covered by a transfer from my savings account. In declining the overdraft protection plan, Old National Bank did not inform me that now, in spite of what XXXX XXXX XXXX had told me when I opened my account, the bank would charge me for overdrafts rather than transfer funds from my savings account. When the initial overdraft occurred, Old National Bank had the discretion to deny the use of my debit card but instead allowed the transactions to continue and the charges to accumulate. I still maintain in my savings account a balance in excess of {$20000.00}, I think its only fair to expect that the bank would act on my behalf and not theirs. Overdraft charges on debit card transactions provide an opportunity for easy profit and they made the most of that opportunity. On XX/XX/XXXX, I met with XXXX XXXX XXXX of Old National Bank to discuss what I felt were unfair charges. I pointed out to her what I had been told by XXXX XXXX XXXX regarding how an overdraft would be handled, and she confirmed that XXXX XXXX was correct with regard to that feature of the account. XXXX XXXX said that the reason for the overdrafts was due to the fact that I did not opt out of a provision of the account that allowed for the overdraft charges. When I asked to see my signature on a document showing that I had opted in to that provision she could not produce such a document saying that it would require research. She did not offer to find the document then and has not yet contacted me to show proof of my having agreed to a provision in for overdraft charges. Old National Bank is no stranger to taking advantage of its customers. In a class action suit settled in XX/XX/XXXX, Old National Bank was accused of purposefully posting debit card and ATM transactions in an order that increased depositors overdraft fees. They agreed to a {$4.00} XXXX settlement. The bank in that instance showed a willingness to serve itself instead of its customers. A customer should be able to trust the bank that holds its money, but Old National Bank appears to serve its own interest before its customers interest.
03/07/2019	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	KY 41005	Web
Old National Bank advertised a {$200.00} promotional checking bonus offer online and in branch. I opened a checking account with them based on this offer and completed all of the listed terns and conditions of the offer but Old National Bank did not add the {$200.00} bonus to my account after I did so. I have attached copies of the details of the promotional offer that I received in branch and the business card of the banker that opened my account, screenshots of the same offer that were advertised on Old National Bank 's website ( this offer was subsequently extended until XX/XX/XXXX ), and copies of my monthly Old National Bank checking account statements for reference. A summary of the listed terms and conditions of the {$200.00} promotional checking bonus offer and how I fulfilled them are detailed below : 1. Open a new ONB Everyday, ONB Preferred, or ONB Classic checking account. I opened a new ONB Everyday checking account. 2. Open the new account by visiting a branch located in XXXX, IN, XXXX, MI, XXXX, KY, the XXXX XXXX of XXXX, XXXX, XXXX XXXX, or XXXX, or in the XXXX XXXX of XXXX. I opened the new account in the XXXX, IN branch located at XXXX XXXX XXXX XXXX, Indiana, XXXX in XXXX XXXX XXXX. 3. Open the new account by XX/XX/XXXX ( later extended to XX/XX/XXXX ). I opened the new account on XX/XX/XXXX. 4. Open the new account with a minimum opening deposit of {$50.00}. I opened the new account with an opening deposit of {$50.00}. 5. Offer is not available for Old National associates or clients with an existing Old National checking account or checking accounts closed in the past 6 months. I am not an Old National associate. I did have another Old National checking account that was closed on XX/XX/XXXX, which was more than 6 months before I opened the new account on XX/XX/XXXX. 6. The {$200.00} bonus will be deposited into the new checking account after receiving automatic direct deposits totaling {$500.00} or more within 75 days of account opening. I received a direct deposit of {$510.00} from XXXX XXXX on XX/XX/XXXX. 7. The {$200.00} bonus will be deposited into the new checking account after receiving 10 Old National debit card transactions of {$10.00} or more within 75 days of account opening. I made 10 purchases on my Old National debit card of {$10.00} each with XXXX between XX/XX/XXXX and XX/XX/XXXX. 8. The account must be open and in good standing at the time the incentive is paid. My account is open and in good standing. 9. Limit one bonus per calendar year, one per account and one per individual. I received a bonus on XX/XX/XXXX on a different checking account. This {$200.00} promotional incentive bonus became payable when I completed all of the listed terms and conditions of the advertised offer on XX/XX/XXXX, which is in a new calendar year and on a new checking account and therefore valid. The terms stating that bonuses are limited to one per calendar year means that it is possible for an individual to receive a bonus each calendar year. If the bank had intended to mean that bonuses are limited to once per lifetime of an individual, they would not have included the phrase " one ... per calendar year ''.
06/24/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	KY 42303	Web
In or somewhere on XX/XX/XXXX we began being hacked in our private checking account I had opened in XX/XX/XXXX. The hacking started and all they did was keep replacing my debit card over and over costing me a couple of weeks at a time money Everytime as my automatic deductions they were to pay didn't get paid. This went on month after month week after week day after day for months. We had no XXXX money. We had no XXXX money. One card got hacked on the way to us supposedly in the mail, before I ever got it saw it activated it Living on a fixed XXXX income of around {$1500.00} for my wife and I there is not one dime to spare. Our rent alone uses up half of our income and yes we are 2 months behind on that also. We had great credit and living very meagerly and praying to XXXX that my wife 's SSI XXXX would come through, which it still hasn't and doubtful but if it ever will we had exhausted all avenues of credit from many payday loans to our trucks title loans we are knocking on the door of bankruptcy because of this banks security problem. It was a fee free online banking account taking my XXXX Check automatically depositing it and distributing everything by electronic deductions and I wrote only the rent check monthly. At this time almost 7-8 month after they eventually quit paying my debtors we get harassing calls daily. We have to use a XXXX XXXX pre pay card to receive my check and try to see if we will have heat, air conditioning, internet, and keep our cell phones on. You see with our new track record and Credit score we can not even get another checking account. We are absolutely screwed because of Old National Bancorp in XXXX Indiana. oldNatio albank.com. Old National Bank in XXXX XXXX XXXX XXXX XXXX KY XXXX XXXX They shut us down in the XXXX of winter after trying to change our account number. Did no good so like I said I had to go down there and get my check from them a couple of days late which costs us late charges. Here is the original account number.XXXX then a couple months of this one XXXX of course the routing number stayed the same. XXXX We pray to XXXX that something positive happens like now or tomorrow but we be also pray financial be releif from the institution that we intrusted our meager funds and trusted them to distribute as they should have been by law. I have so much paperwork I wouldn't know where to start to get them copied and sent as I'm not computer savvy and they knew and used that against us to just brush us aside to get rid of us instead of financially stand up to o our online predator. We seek no less than {$100000.00} for pain and suffering mentally and physically as my pain and anxiety are off the chart and my wife is the same way. We live in fear from the phone, the mail and especially the door knocks. I have no panic attacks weekly but can not go to the hospital because of the debt I owe them from XXXX to remove and reconstruct my stomach as it had a giant, painful ulcer bleeding out and almost killing me. Ask me what you need from my side as I haven't thrown anything away. Please Please help Us XXXX & XXXX XXXX XXXX XXXX XXXX XXXX KY XXXX XXXX
04/25/2022	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	IN 47803	Web
Branch Manager of Old National Bank XXXX XXXX and XXXX XXXX XXXX, IN XXXX XXXX XXXX, on XX/XX/2022 @ approximately XXXX XXXX XXXX sat down with me and discussed the issues of my new account. Recently transactions on the account wasn't processed by me. I was wanting to discuss my options of possible solutions. XXXX suggested that I should closed the account and open a new account. I agreed to a change for a new account. Prior to coming into the bank I with to the ATM and printed balance inquiry. I still have that receipt balance. Additionally, XXXX XXXX, printed a copy of my history on the account. I told XXXX XXXX that I was going to need a copy whether she charged me for it or not. XXXX XXXX called the customer service representative and stressed to her that I was concerned about the recent transactions on my account and the representative as well as XXXX XXXX XXXX stated that this process was the only solution to resolving further issues. I agreed to closing the account ending XXXX XXXX and was given a new account ending in XXXX. However during the process XXXX XXXX suggested that before I close the account to prevent any NSF in the old account be safe a leave XXXX in the old to cover any charges. If for instance there are no charges, that XXXX dollars would be transferred to the new account. XXXX XXXX XXXX, assuming that I did not understand what she was doing ; she created the new account ; but instead of giving a receipt for closing the old. She stated, this is your new account that we are transferring but the old account new is written on the old balance receipt. Making it appear that I only had a XXXX and the XXXX just disappeared with out any record. XXXX XXXX XXXX was unaware that I previously printed my balance of the old account before coming into the bank and she gave me a history of the account before she changes account. XXXX XXXX, fraudulently change the balance of my old account leaving the XXXX dollars from which she asked me to leave for safe keeping to prevent NSF during a closing. As I repeatedly do from time to time is check my balance. XXXX, bank teller, explains when I came to the bank that there was ever a XXXX balance left in the old account. I requested to speak with Branch Manager XXXX XXXX, each time I was told she wasn't available. Today after several failed attempts to reach her, I had to call on another phone line to get the tellers to connect me to XXXX. Finally, XXXX XXXX Branch Manager, got on the line to speak with me. After being told I misunderstood 5x by XXXX. I was hoping that she would tell the truth However she refused and continued to pursue this fallacy that I never left XXXX in the old account. I then told her I recorded our conversation because you continued to act suspicious. As of today her mood changed when I said you have been recorded saying leave XXXX in the account to prevent NSF from incoming transactions. She became very quiet. I am requesting assistance with this matter.
07/26/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MN 55112	Web
My father had a checking account at Old National Bank. He passed away unexpectedly on XX/XX/2019. The bank was aware of his death on or around XX/XX/2019. On XX/XX/2019 I went to the Branch location in XXXX, MN and spoke with a senior branch employee and requested the account be frozen immediately and that no transcation be processed on the account. My dad was receiving social security and a pension from XXXX. The payments for XXXX were going to be deposited but would be clawed back due to the date of death and timing of when automatic payments are deposited into the account. I told the bank that money was not be used and would need to be returned. I was called the following day and assured the account was placed on hold and no transactions would be processed. On XX/XX/2019 and XX/XX/2019 the bank took the funds from the checking account and applied to ( 1 ) an unsecured LOC at the Old National and ( 2 ) a mortgage and LOC at Old National Bank secured with my father 's home. Their are now insufficent funds in the account to repay the MSRS and I am being asked to repay this money. The banks actions were very deceptive and caused me and my Dad 's estate significant harm. Had they told me they would process payments to themselves, I would have immediatly opened a probate and taken possession of the assets. I relied on their statements to my detriment and now being asked to payback funds that were not my Dad 's and I do not beleive the bank had a right to take. There are priority debts that need to be paid out of the estate. These mortgages although still due are not priority. In addition, there is a co-borrower on the loans who is still responsible to pay the debt. The bank did not attempt to collect from the co-borrower before taking funds out the bank account that is now property of his estate. I have asked the bank to reverse these transactions and they refuse. In addition, to these transactions they also processsed other ACH payments out of the account after the bank was notified of his death and I was assured the account was frozen. I feel as though the bank acted for their benefit while being Unfair and Deceptive. I relied on their assurance and have been harmed both financially and emotionally due to the stress and circumstances of this situation. I took every action I could up front to avoid this from happening and the bank did not honor my requests in order to exploit my deceased father 's bank account.
11/07/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	WI 53705	Web
I visited Old National Bank branch ( address : XXXX XXXX XXXX XXXX, XXXX, WI XXXX ) on XX/XX/2019, and Ms. XXXX XXXX helped me open the checking account with {$200.00} promotion. I clearly told her that the promotion was seen on Old National Bank web page when I showed her the web page printout before my account was opened. As I checked the fine prints on the page that there was no specific statement for eligibility, so I mentioned this to Ms. XXXX, and she confirmed that I should be eligible for this promotion. My account was opened successfully in the branch ; before I left, I asked Ms. XXXX if the code for the {$200.00} had been applied to the system during my account was opened, and she said she remembered no code was needed during the promotion period, but she would double check with her colleagues the next day, and would follow up with me later. However, I never heard from her saying anything in XX/XX/XXXX. and XX/XX/XXXX., so I followed the instructions to fulfill the requirements towards the bonus, including electronic statement enrollment, direct deposit set-up, and debit card transactions. After all the requirements were met, I sent Ms. XXXX an email on XX/XX/2019 to confirm whether all requirements were met ; however, in her reply email, she asked me to remind her if I received the flyer in the mail, and claimed only those who received physical flyers were eligible. This is obviously inconsistent with what she told me when I opened the account regarding the promotion eligibility, so I helped her to recall what actually happened when she opened my account ; because it was not my fault, but Old National Banks error for misleading customers in the situation, so I should not be responsible for losing the bonus. Therefore, the bank should honor the bonus as promised during my account opening. Also, since her email said differently with what she told me when I opened the account, I suggested her check surveillance camera in the branch to confirm what I was informed ; but she insisted that she personally could help nothing on the bonus, and she would escalate the issue. On XX/XX/2019 ( over two weeks from my first correspondence ), I emailed her that if I did not receive any progress from the bank on this issue in one more week, I had to file a complaint against the bank to get my bonus.
07/30/2019	Yes	Vehicle loan or lease Lease	Problems at the end of the loan or lease Problem with paying off the loan	IN 47630	Web
My lease ended with Old National Bank inXXXX Indiana with the payment made in XX/XX/2019. Around or about XX/XX/XXXX I noticed that the lease had a balance of XXXX but the amount due on the next payment date was XXXX. I contacted Old National immediately and was told that this was just their way of flagging a lease as paid and it would clear up. I then went to the dealership where I purchased the vehicle for the residual value and actually financed it with Old National Bank in XXXX. The vehicle was purchased on XX/XX/2019. Much too my surprise I received a note from Old National seeking to collect a debt with a total amount due of XXXX on XX/XX/2019 mind you the account balance was still listed as XXXX this was the amount that was pad off in the purchase on XX/XX/19. I called ONB again and after being bounced around and actually chuckled at I was told that they did not know what the issue was and that apparently the loan officer messed up the loan process when setting up the new loan. I told them this was not the case as the XXXX XXXX dollar balance was there well before then. I asked as to why the were threatening me with collection of a XXXX XXXX dollar debt and reporting to the CB again I was made to feel like an idiot and told they didn't mean it really???? I was sent a letter threatening me with reporting to the credit bureua and that it would impact my credit rating. Just to be clear this was a collection late payment notice for XXXX on a lease that was payed off with a balance of XXXX that was actually refinanced as a purchase with the same bank ONB XXXX. I asked for a letter stating what had happened along with a letter stating that this was a fradulent collection letter for a fictitious amount and all I got from them was we will look into this and note it on your account. I assume they noted on the account with the over XXXX XXXX dollar balance. Is there a recourse when someone issues a letter for an amount that is millions of dollars over the balance that had been paid off? I fulfilled my obligations to Old National they certainly have done nothing but provide me stress and damage to my credit for no fault of my own this is all on them. I will add the as of this writing the account with a balance of XXXX has disappeared on my list of account via their website.
07/20/2022	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	IL 60619	Web
On XX/XX/2022 My sister sent a XXXX payment of {$2500.00} to me. I received a text message confirming the money from First Midwest that night. First Midwest was merging to Old National Bank. I paid bills that were due thinking that my money was in my account. Monday XX/XX/2022 I went into the branch on XXXX XXXX because I couldnt log into my account all weekend. Upon arrival there was so many people in the bank because of the transition. I waited 1 hour but wasnt able to be seen. Later on Monday I received a email on how to log into online banking. Upon logging in I received a {$200.00} XXXX payment but not {$2500.00} payment. On XX/XX/2022 I tried calling only to get transferred to online banking and wait 2-4 hours on the phone to get hung up on. On XX/XX/XXXX I went to the banking location on XXXX in XXXX the lady told me that there was nothing she could do that I had to call online banking & my money should be returned to the sender after 14 days. XX/XX/2022 I finally talked to someone that told there was nothing they could do I would have to call the number again because online banking was the only people that could help me. I also emailed them the same day explaining the situation. XX/XX/2022 I went the XXXX branch & the same thing ; my problem is with online banking. I was referred to the same number I had been calling all week. By now the bank has reversed credit card payments because of insufficient funds. XXXX XXXX I go back to XXXX Western branch I explain to the banker but to no avail the only suggestion is to call the same number that hasnt worked all week. I closed one account & tried to close both but the banker suggested that I wait until I receive my money to close the primary account.He also explained that at the time the XXXX payment was sent that the bank had started their merge & I didnt have online banking at the time. I showed him the email confirmation but still theres nothing that he can do. I have sent messages via email, XXXX. I have tried calling numerous times. No one has returned my calls, emails or tried to rectify this situation. Also, my sister has went to XXXX 3 times they told her that the transaction shows completed on their end.
10/22/2015	Yes	Bank account or service Checking account	Problems caused by my funds being low	IN 46041	Web	Older American
I have been with XXXX XXXX XXXX for many years and in XXXX, 2015 they were bought out by XXXX XXXX XXXX XXXX XXXX. Many things have changed since that time in the way they do business. My bank account is tied to my XXXX account which I use a great deal for small purchases ( ie : {$2.00}, XXXX etc ). On XXXX XXXX, 2015 my online banking showed XXXX XXXX charges coming in that day totaling {$630.00} so I transferred {$1000.00} over to the account more than enough to cover these charges so there would not be any overdraft fees. On XXXX XXXX, 2015 I checked my online banking only to see that I had been charged {$260.00} for XXXX overdraft fees. Apparently a check for {$550.00} came in after hours of which I had no knowledge of and they paid that before the XXXX XXXX charges that were clearly showing during the day business hours. On XXXX XXXX I went into the branch and spoke with the XXXX regarding this incident. He informed me that the bank sets people up to fail by paying highest to lowest incoming items. He also informed me that this bank currently has a lawsuit going on against them for this type of behavior. He further more informed me that several other large banks around this area have already been challenged with this very practice and been forced to change the way they do this. He told me that XXXX XXXX would not change it unless the government forced them to because it is such a large money maker for the bank. If they would have use chronological time instead of highest to lowest as an honest way of calculating overdraft charges, I would have been charge only {$38.00} instead of {$260.00} that day. I also feel that charging a {$38.00} overdraft fee for a XXXX or even a {$10.00} charge is quite over the line. I have attached copies of my online banking showing this incident. This is not the first time this has occurred for me but I am a senior cistizen livng on a fixed income and feel that I am being taken advantage of. I appreciate any help that you can assist me with in this matter.
08/23/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	IL 60451	Web
My bank, First Midwest Bank, was recently acquired by Old National Bank and the transition was finalized on XX/XX/2022, On XX/XX/2022 there were were 3 withdrawals for {$180.00} each from my checking account that I didn't make. I was never notified by Old National that these transactions occurred and they never notified me that my card had been suspended. Apparently after the 3 withdrawals the person who had a duplicate card, I'm assuming an employee of the bank cloned my card, tried to make credit card purchases and they were declined according to the person I spoke with at Old National. I found this out the next day XX/XX/2022 when I tried to use my debit card at my local Jewel and it was declined. The new card has never been out of my possession and I am the only person that knew my newly created PIN. I immediately logged into my account saw the 3 transactions for {$180.00} each all were withdrawals were from a XXXX ATM in XXXX XXXX and I knew I did not make them. I then called the bank and they assured me it would be taken care of. They also said they would send me another ATM card, which never arrived. On XX/XX/XXXX, I received a letter from Old National stating that the transactions were valid and they would not be reimbursing me. They never even called the XXXX XXXX police or the XXXX to pull video recordings of the person that withdrew the money from my account. If I had known they weren't at least going to do what I consider the bare minimum to trying to uncover what happened then I believe they should have to reimburse me for my loses. Below is a screen shot of the 3 transactions I'm contesting. XX/XX/2022 ATM XXXX XXXX XXXX / XXXX XXXX XXXX XXXX XXXX IL ATM WITHDRAWAL - {$180.00} {$1400.00} XX/XX/2022 ATM XXXX XXXX XXXX / XXXX XXXX XXXX XXXX XXXX IL ATM WITHDRAWAL - {$180.00} {$1600.00} XX/XX/2022 ATM XXXX XXXX XXXX / XXXX XXXX XXXX XXXX XXXX IL ATM WITHDRAWAL XXXX {$180.00} {$1800.00} Thank you, XXXX XXXX
05/05/2022	Yes	Payday loan, title loan, or personal loan Title loan	Vehicle was repossessed or sold the vehicle	IN 47201	Web
My XXXX XXXX traded in my vehicle and used my money to put a XXXX XXXX in his name only. He did not have my permission to do this. I am XXXX XXXX XXXX but Old National protecting just his interest ... Refuses to allow me to continue to pay on my primary vehicle. He has his own primary vehicle. I feel they are discriminating against me I have questioned State Attorney General and many financial institutions and informed me.. That although I was not added to the loan I should be able to continue to make the payments until I can get a court hearing to show that either one the vehicle should have been my vehicle and in my name. Or to be refunded for the vehicle and the cash that was placed for the vehicle.. I have been making the payments on this vehicle the whole time when it left a lot the insurance was in my name I have shown proof of the vehicle that was traded in I had just had it registered and still had the stickers on the registration. Included my bank statements which show the {$10000.00} withdrawal on XX/XX/XXXX because I originally was going to buy and XXXX from another dealership however that XXXX had maintenance issues and was waiting for parts and it was taking too long. While I was at the dealership when XXXX put this only in his name I was not aware that that's what was taking place as I was on the phone dealing with my employer and taking care of a XXXX that was in need. This is not the only financial scam that XXXX XXXX has taken advantage of with myself and my children and I have a XXXX pending against him in the meantime Old National has refused to allow payments to be made on the vehicle.. Have refused to hear or receive the copies of the contracts XXXX XXXX gave to me and signed.
07/29/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	AZ 85210	Web	Servicemember
I was a customer of First Midwest Bank which was taken over by Old National Bank effective XX/XX/2022. Since the takeover I have not had proper access to my funds. Old National Bank shut off First Midwest debit cards on XX/XX/2022, shutting off my direct access to my funds. I have not received a debit card from the Old National Bank despite ordering a card on XX/XX/2022, XX/XX/2022, XX/XX/2022, XX/XX/2022, XX/XX/2022, and XX/XX/2022. According to several customer service representatives, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX there were debit cards ordered all sent to the wrong address ( two different wrong addresses ), even though they repeatedly tell me they have my correct address on file. I have been unable to get ahold of anyone who has the access or the power to get me a debit card or access to my funds. I have requested to have my funds wired out of the bank so I can get access to pay bill etc. I was told by customer care the only way I can wire funds is to personally come into a branch location which I am unable to do as I currently reside in the state of Arizona and there is not a physical location of this new bank within a thousand miles. Note, when I call the bank each time all of the numbers are routed to a customer service representative results in hour upon hour of being on hold. It is not legal for the bank to seize my funds, cutting off access to me without a court order. Is there anything anyone can do to help me get access to my funds short of getting on a plane ( without access to funds to pay for the ticket ), and going in person to get access to my funds.
08/12/2022	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	WI 53548	Web	Older American
It is our belief that our mortgage with XXXX Bank and Old National Bank is based on fraud. I have attached documents to support our claim. The following is a breakdown of our complaint : List of events Pertaining to a loan of XXXX and XXXX XXXX XX/XX/2009 a Note is signed with XXXX, XX/XX/2009 a Mortgage is signed with XXXX Bank Mortgage dated XX/XX/2009 is recorded into the records of the XXXX XXXX XXXX of Deeds on XX/XX/2009. The purpose of the recordation is to memorialize the sale of the property thru the Note which evidences the debt and the Mortgage is which attaches itself to the intangible obligation evidenced by the debt Shortly after signing, an interest of the loan was sold to XXXX XXXX. The interest that was sold to the trust was the intangible obligation ( the debt ). There is No indorsement on the Note in which one would acquire rights to the Note. There is an incomplete stamping on the Note which has released the right to the Note without recourse to an as of yet unnamed payee. There is no Assignment to XXXX XXXX With XXXX releasing its rights to an as of yet unnamed payee, without recourse, no one will acquire rights to the XXXX Note without being named to the Note The claim that the XXXX loan is a secured loan is unsupported with any factual evidence.The claim that the incomplete stamping is a Blank Endorsement is a XXXX claim as they are attempting to make you thing that right are thru some other means other than XXXX. XXXX to acquire rights to a negotiable instrument.
10/04/2016	Yes	Mortgage Conventional fixed mortgage	Loan modification,collection,foreclosure	WA 98333	Web	Older American
I have a mortgage on a house XXXX. When I moved back XXXX, I rented out the house. After being denied the pay that was due me and being fired when I filed a lawsuit to collect, and a tenant that did not pay, I could no longer afford to keep the house. I also had to put my primary residence on the market. I stopped paying the mortgage in Wisconsin and contacted the lender. I requested to do a deed in lieu of foreclosure. I was told that they would not accept that if I did not put the house on the market. I finally talked them into considering it, but they sent me as much paperwork to complete as if I were buying a house. I spoke to them again and said that I did n't have everything they wanted and they said that they would not consider the deed in lieu without it. Someone contacted me to potentially buy the house on a short sale so I contacted the bank again. Same paperwork and they would not consider it without an offer in hand. The potential buyer did not want to go through the formal offer process without knowing that the bank would consider it. I still can not pay the mortgage and they will still not accept a deed in lieu and are moving forward with foreclosure. I now need to deal with their attorneys. I can not use the XXXX Foreclosure Mediation Program because it requires you to be there in person and I can not afford the trip.
05/24/2018	Yes	Checking or savings account Checking account	Opening an account Didn't receive terms that were advertised	MI 48642	Web
On XX/XX/XXXX I opened up a checking account with old national bank under a promotion stating '' 1Offer is non-transferable and is not available for XXXX XXXX XXXX. MAILER OR EMAIL WITH OFFER MUST BE PRESENTED AT ACCOUNT OPENING TO RECEIVE THE BONUS. To receive the bonus if opening checking account online, the account must be opened using the XXXX link. Account must be opened by XX/XX/XXXX. {$50.00} minimum deposit required to open all accounts. {$200.00} bonus will be deposited into the checking account after automatic direct deposits totaling {$500.00} or more AND 10 Old National debit card transactions ( ATM withdrawals are not eligible ) are received within 75 days of account opening. Account must be open and in good standing at the time the incentive is paid. Bonus valid for ONB Everyday, ONB Preferred and ONB Classic. ONB Preferred and ONB Classic earn .01 % Annual Percentage Yield ( APY ), accurate as of XX/XX/XXXX, and may change after account is opened. Additionally, fees may reduce earnings on the account. Not valid with any other Old NationaXXXX offer. '' I met all of the terms completing a direct deposit on XX/XX/XXXX and completing 10 debit card transactions on XX/XX/XXXX. I followed up with the bank on 3 separate occasions via phone calls and I still they still have not honored the terms of the promotion.
12/13/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	MT 59405	Web	Servicemember
XX/XX/XXXX I started contributing $ XXXX check to my XXXX account XXXX about $ XXXX. I never opted for electronic statements only, and never was told about a {$2.00} paper statement fee XXXX nor was I charged for XXXX until XX/XX/XXXX ). XX/XX/XXXX, I moved from my old residence XXXX, XXXX XXXX, MT XXXX to XXXX Spruce Court, XXXX XXXX, MT XXXX and did not update my mailing address with XXXX XXXX Bank. They began charging me a {$10.00} fee for having my XXXX returned to them, and continued to charge this fee until XX/XX/XXXX. I checked my account to see the balance on XX/XX/XXXX after making a purchase and learned of the fees. The following day, I called XXXX XXXX Bank to see if we could find some resolution, and the representative said they would only give back XXXX fees ( {$20.00} XXXX. I was not satisfied and called back. After much argument, they offered to give me {$80.00}, but I still was n't satisfied because this was n't a mistake where the account insufficient funds or was in a delinquent status. My mailing address was wrong and my statement was returned to the bank. They did not call or email me at any time, despite having my contact information. I only got XXXX emails from XXXX XXXX - XXXX to verify online enrollment and another to tell me about an update to their website. Total fees are {$180.00} dollars.
03/03/2022	Yes	Checking or savings account Checking account	Opening an account Account opened as a result of fraud	CA 92704	Web	Older American
As a Victim of Identity theft. I have received Banks statement from many Banks. I had contact with those Banks and closed. The only Bank that I hve left to investigate and close is Old National Bank through XXXX but the Account wasn't able to closed. The address of the bank the the theft open under my name is XXXX XXXX XXXX XXXXXXXX IN XXXX .I called XXXX XXXX , The Bank Fraud Investigation , Her phone number is XXXX. Fax number is XXXX is XXXX. I had called the Banks many time to close the account. XXXX said because the natural of deposit she could not close the account. She asked if I ever had United state saving bond which presume the account can not be closed. On Friday XXXX, I received two form XXXX sent from Old National Bank. The first Account number on XXXX is XXXX earned interest income is {$14000.00} and the second account number is XXXX earned {$15000.00}. Both for the Identity Theft used my Identity to these accounts and get interest income. It is Criminal and unlawful. Also, The Identity Theft open ONB Every day Checking account number is XXXXWith amount {$6000.00}. Please help me to close these accounts and adjust form XXXX that effect my Tax Return. Thanks for your help and support.
07/28/2021	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	IN 47906	Web
I and my family members opened accounts at Old National Bank on XX/XX/XXXX. They were approved one day, and login blocked the next. Imagine our surprise when we called in and found out that the accounts were closed! What a great turnaround time, less than 24 hours before they approve our account and close our account. We got a letter in the mail half a week later ( around XX/XX/XXXX ) confirming this. Now, what's more, we each made an initial deposit of {$500.00}. We were never contacted, either by phone, or by mail, as to the existence of this deposit and how it would be returned to us. The agent on the phone similarly made no mention of the deposit or its return. Closing an account is one thing. Although it's terrible customer service, the terms say that companies have the right to close accounts for whatever reason ... sure sure. But companies do not get to close accounts, keep the money, and buy themselves XXXX or whatever else they've done with the {$500.00} deposits they stole from us. And, as a bonus, pretend that the {$500.00} opening deposits don't exist. This is corporate thievery at its worst and Old National should be ashamed.
12/17/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	IN 46361	Web
I would like to file an additional complaint against Old National Bank. Upon reading the response to their complaint more thoroughly after disputing the original response, I read that Old National Bank claims that I went into the banking center which housed my bank account exhibiting disruptive and belligerent behavior. This could not be further from the truth, as the banking center which housed my checking account is located in XXXX, which I have not been in for over a year, as lately the job I have has me working in XXXX and the XXXX. I can barely find the time to drive down to XXXX to service my customers down there. This statement is slanderous and libelous. I expect Old National Bank retracts that statement. I did raise my voice on the phone with collections, but I only went into a banking center of Old National in XXXX to make a deposit. I expect Old National to be truthful in their response. Lying and slandering people is not " banking with integrity '' which Old National claims to do. Furthermore, I would like the XXXX be contacted and the removal of their accreditation of Old National Bank to be looked into.
10/16/2018	Yes	Debt collection Credit card debt	Written notification about debt Didn't receive notice of right to dispute	TN 37211	Web
In XXXX of 2013 I had traveled to XXXX for my sisters wedding. I was gone for the entire month of XXXX. Prior to that period I had withdrawn most all my capital in my checking account for financial security for international travel. Upon my arrival back to my house, XX/XX/XXXX, I had received a letter stating that my account had been charged a monthly fee and due to lack of sufficient funds had been overdrafted to an excessive charge of {$240.00}, within one month, for lack of sufficient funds and then overdraft fee 's self imposed by the bank. Within one months time I had been sent to collections without any contact or right to dispute the charges. I went to the bank to dispute the charges but they provided no assistance at all and said it was too late and was out of there hands to do anything. I was charged overdraft fee 's in bad faith and sent to collections within a months time without any right to dispute. They bank 's incentives were aligned with maximizing profit by charging me an excessive amount of fee 's and sending them to collections to force payment without letting me dispute anything.
10/05/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	WI 53717	Web
I am a XXXX American and receive Social Security XXXX through XXXX, and they changed over to Old National Bank recently ... XXXX. I believe these institutions have charged ( possibly ) millions of dollars in overdraft fees to those of us on XXXX who receive XXXX paycheck per month during this change over. I lost an unexpected {$120.00} ( ca ) and was treated horribly by the bank manager at my branch in XXXX. Could you check to see how much social security money they took ( total ) from us ... the poorest of the poor. I have more to tell, just not enough space. Please call me to discuss. The charges will be in the form of {$8.00} per day for each day the account was overdrawn. I believe they carefully planned and manipulated our accounts and lack of true understanding ( took advantage ... especially of the elderly and XXXX. ) See how many {$8.00} service fees were charged during the last two weeks of XXXX ... up until the time our social security was directly deposited into our accounts. I am considering filing a class action law suit so that we XXXX SSI/XXXX recipients can get our money returned.
12/20/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	IN 46361	Web
Basically, what strikes me funny, is how I was disruptive at the XXXX XXXX, MI branch. All I did was deposit {$100.00} and then when they advised me that they would not refund the overdraft fees, I basically told them that when I find a better bank, I would switch over. I now found a better bank. I want evidence produced which backs up Old National 's claims that I was disruptive. I was never asked to leave, I did my business and was gone no more than 10 minutes. I do n't see how that 's being " disruptive. '' Being disruptive is when I would not allow other clients to the window or create a public disturbance, when I did not do that. Furthermore, there were n't even any other clients in the banking center when I went in there. Advise Old National to be careful about slander and libel. If they maintain that I was disturbing and threatening, I will contact my attorney and look into filing a slander or libel suit. I would suggest dropping that claim that I was disruptive, unless they have a recording or physical evidence that I was disruptive at that particular banking center.
08/31/2022	Yes	Checking or savings account Other banking product or service	Managing an account Funds not handled or disbursed as instructed	TX 77494	Web
My wife and I both have XXXX accounts with Old National Bank. The funds have been invested in various mutual funds for several years. Earlier this month ( XXXX ) we became aware that Old National Bank is in the process of selling its XXXX business to XXXX XXXX XXXX with an expected closing in the XXXX Quarter of this year. We have no concern with this sale/transfer of our accounts EXCEPT that if the transfer means automatic liquidation of our funds with a subsequent transfer of cash to XXXX we will likely involuntarily be forced to accept investment losses. This is not acceptable. We saved for years and want to control as much as we can when to liquidate our investment holdings. On XX/XX/XXXX I informed Old National Bank of our concern using the secure message option on their website. They assigned a ticket number XXXX to our case. Today I see that our request was simply ignored ; " This ticket has been closed '' took place XX/XX/XXXX without any response whatsoever. We have not been able to locate any information about this sale on Old National Banks ' website.
12/28/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process	WI 53205	Web	Servicemember
My mortgage was with XXXX XXXX in XXXX I had several problems with XXXX XXXX applying my mortgage payments correctly, XXXX XXXX became Old National bank XXXX and my mortgage was totally incorrect. I was current with my payment and several payment sat in the partial payment unapplied section of my account. Old National bank stated sending me default statements I asked for my payment history from XXXX XXXX on several occasions but was told time after time XXXX XXXX records were not available I spoke with the bank rep and she made several calls, This cause my property to go in to go in bankruptcy in XXXX I haven't missed a payment on a fixed loan my mortgage was {$840.00} in XXXX to {$970.00} in XXXX to {$1000.00} in XXXX I paid {$5000.00} in escrow in XXXX but I got a statement from Old national bank that states my escrow balance is only {$1400.00} Old National bank was paying to Insurance two separate home insurance policy with out my knowledge also paying my special assessments after in XXXX,XXXX and XXXX causing my fixed mortgage to raise out of control.
11/02/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	MI 49265	Web
To Whom It May Concern. I have been advised to seek legal action against Old National Bank regarding the continued false reporting of a " outstanding charged off mortgage with a balance of $ XXXX and updated regularly so it keeps hitting my credit score since XXXX! '' This is against the CFPB and well as the FCRA rules and regulations. Additionally on both XXXX XXXX, XXXX and XXXX XXXX, XXXX I brought to the attention of XXXX XXXX that fact that ONB was reporting a foreclosure without the mention of our agreed " settlement agreement '' of which I have been paying on since XXXX. I have copies of those emails received by her for which nothing or no corrective actions were taken by ONB. I had no idea that ONB was reporting the delinquency of this notes full amount since XXXX! I will be speaking with an attorney this week to seek legal action against ONB as well as compensatory and punitive damages. This issue has greatly impacted my insurance rates and denial of several loan applications including but not limited to a recent refinance.
07/26/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IL 60115	Web
First Midwest bank now known as old national bank completely miss handled The situation, lost my funds, my E statements to go along with it, and refuses to do anything about it and its been over two weeks. Starting XX/XX/2022 I was no longer able to use my card and the remaining funds I had on it. XX/XX/2022 I could not access my online banking nor could I set up my online banking because of a system failure on their part. XX/XX/2022 I went to the bank next to the XXXX in XXXX, IL And it was the most awful service I think Ive ever had! Not only was I told that I was going to get back to you after being there for two hours no one got back to me and I was told that hopefully itll show up between a week and a month from now I have no funds to feed my children no funds for emergency cases And I have no card to use. Ive tried getting in touch with people higher up but the people at the branches make it much harder to do so. Ive been crying for a while now I feel like theres no end to this my money is lost and no one is willing to help me
09/25/2021	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	CA 95136	Web
XX/XX/2021 - I used my bank 's HSA checking account to make an online payment ( via debit card ) to my 3rd party XXXX administrator, XXXXXXXX XXXX payments are an authorized use for an HSA account. XX/XX/2021 - My bank refused to clear the payment, and the transaction was voided. They are not showing this activity on their user portal. XX/XX/2021 - I used my bank 's HSA checking account ( debit card ) to again attempt the online XXXX payment due to XXXX. XX/XX/2021 - I also communicated with my bank via their secure e-mail system. I informed them I was using this account to make authorized XXXX payments to XXXX. I requested they not VOID my payments. XX/XX/2021 - My bank replied ( by their secure e-mail system ) with a single comment, " I have notated the account for you. '' XX/XX/2021 - My bank refused to clear the payment, and the transaction was voided. They are not showing this activity on their user portal. XX/XX/2021 - I communicated with my bank, requesting they reverse this action. Time is of the essence.
08/03/2018	Yes	Checking or savings account Other banking product or service	Problem with a lender or other company charging your account Transaction was not authorized	NV 89131	Web
I WAS CONTACTED BY THIS SAID COMPANY XXXX XXXX XXXX XXXX XXXX XXXX. THEY TOLD ME THEY HAD A BUYER FOR MY TIMESHARE. WELL THAT WAS NOT THE CASE. THEY ONLY WANTED TO STEAL MY MONEY AND NEVER BE HEARD FROM AGAIN. I PAID THEM SEVERAL TIMES ; XX/XX/XXXX XXXX XXXX XXXX MY VISA DEBIT XX/XX/XXXX XXXX XXXX-XXXX WIRE FROM MY BANK XX/XX/XXXX XXXX XXXX-XXXX WIRE FROM MY BANK XX/XX/XXXX XXXX XXXX-XXXX WIRE FROM MY BANK XX/XX/XXXX XXXX XXXX-XXXX WIRE FROM MY BANK I ALSO FILED WITH THE ATTORNEY GENERALS OFFICE AND I AM GETTING BACK MONEY FROM XXXX XXXX BUT ITS NOT THE FULL AMOUNT I PAID TO THEM. ATTORNEY GENERAL HAS ME RECIEVING XXXX A MONTH UNTIL I GET BACK XXXX BUT I PAID THEM XXXX ALL TOGETHER. WAS PRAYING THAT MAYBE I COULD GET THE FULL AMOUNT I PAID THEM BACK WITH SOME HELP FROM CFPB. I AM A SENIOR CITIZEN AND I LIVE ON A FIXED INCOME. THIS IS SENIOR CITIZEN ABUSE AND IT JUST ISNT RIGHT THAT THESE SAID COMPANIES ARE ABLE TO TAKE FROM ELDERLY PEOPLE LIKE THIS. PLEASE HELP ME.
07/11/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IL 60643	Web	Servicemember
Hi my Name is XXXX XXXX Old National Merged with First Midwest Bank today I when to the Bank because they never sent my Debt Card out also there an illegal transaction on my account. when I arrived at the bank the wait was 2 hours at my old First Midwest on XXXX and XXXX who did not have access to my bank account so the nice lady issued my a debt card but she could not set the pin she did not access to this function, so she informed to us my debt card has a credit card I could not do this has well even the card said unauthorized user I tried their phone line has a busy signal I just called while I'm typing this complaint still a busy signal. I have not access to my account or my money I had to miss my VA ( Veterans Administration ) Appointment because I could not buy gas for my car because of this thing I needed for today I repeat I do not have access to my account or money my bank can not access my account ether
05/27/2021	Yes	Mortgage Other type of mortgage	Applying for a mortgage or refinancing an existing mortgage	IN 46055	Web
I reported several times as I was processing mortgage loans that the loans were NOT DU approved or eligible for a mortgage loan. I was told to process it anyway. Many times I found errors and the loan officer admitting to manipulating a borrowers assets to get approval on a loan when that borrower never had that money in an account. Loans were processed even though they were NOT approved and actually DENIED! I was fired after 4 months of pointing these things out! I am older and believe in honesty and not putting people in loans/mortgages that they can not afford only for them to be devastated when they get their home foreclosed on. This is a practice that needs stopped! I was promptly wrote up for job performance after being denied training ( documentation to support ) and at month 3 with the company. This was only an excuse to terminate me because I was questioning their practices.
07/26/2022	Yes	Money transfer, virtual currency, or money service Domestic (US) money transfer	Other transaction problem	IL 60115	Web
I receive a biweekly XXXX transfer from the father of my children every two weeks in the amount of {$1000.00}. On XXXX XXXX various changes were made to my First Midwest checking account by Old National Bank as part of their acquisition of First Midwest ( outlined in a separate complaint ). During this transition of my account the XXXX payment was lost, and all attempts to recover the funds have so far failed. XXXX, the originating bank, confirmed that the payment was successfully completed to my account. However despite this evidence, no one at Old National is either willing or able to locate the money, which has left my account overdrawn for the past two weeks and has forced me to beg and borrow money just to make ends meet. I have tried calling XXXX myself, but they refer me back to Old National and Old National has been unwilling to talk to XXXX on my behalf.
08/12/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	MN 55426	Web
Old National Bank called me a couple of weeks ago to ask me to make a payment. I explained that I had never applied for a loan there, and that all three of my credit reports have been frozen for several years, so no one should be able to establish any new credit in my name without my knowing about it, so I assumed that the call was fake. Then, on Thursday XX/XX/2022 I received a Past Due Notice from the same company -- Old National Bank ( XXXX XXXX XXXX XXXX, IN XXXX ) -- that showed a principal balance of {$22000.00} that had become past due on XX/XX/2022. I checked my credit reports online immediately, and it appears that the loan was taken out on XX/XX/2022. I believe this loan was done fraudulently without my knowledge. I have no idea how this company was able to create a loan in my name when I have freezes in place with all three credit reporting agencies.
07/13/2020	Yes	Checking or savings account Savings account	Managing an account Problem using a debit or ATM card	FL 33024	Web
I have been a checking customer of this bank since the mid XXXX '' s. I opened a savings account 2 or 3 years ago. when i opened this account i had asked that they ensure i would be able to make withdrawals via my atm card and that they send me deposit tickets. Last month when i was traveling I tried to make an ATM withdrawal and could not. Today when i tried to transfer {$500.00} from my checking account to may savings account there system kept tell me i had an invalid account number. You should note i was using the account number that they printed on my statement. please order them to correct both of these issues today and to also send me deposit tickets. when i call them they refuse to assist because i refuse to give my entire social security number out via an unsecured telephone line nor am i able to give my drivers lic out while i am driving.
12/04/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Public record information inaccurate	AZ 85201	Web
I had a mortgage with XXXX XXXX, which was in the process of being foreclosed on when they were bought out by Old National Bank. The actual foreclosure and transfer of deed took place on XX/XX/XXXX. Old National Bank has incorrect reporting on my credit bureau stating that THEY foreclosed on me XXXX, XXXX. THAT IS INCORRECT. I am trying to make a home purchase and my current lender has reached out to OLD National Bank, as well as I. Old National Bank claims to have no paperwork regarding this issue and nothing has been done. My credit reports should only reflect a foreclosure from XXXX XXXX in XXXX of XXXX. Old National shouldn't even be on my credit report! I will attached a copy of the deed for proof. Please help me resolve this issue, I am trying to make a FHA home purchase and I can not until this is resolved. Respectfully, XXXX
07/06/2018	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	AZ 85375	Web	Older American
To whom it concern : we feel harrassed by Old National Bank. We had a personal loan for a business with XXXXXXXX XXXX, whom was bought out by Old National Bank. We assumed we would continue with our payment on this loan. They are now calling in the entire amount of the loan, which is around {$40000.00}. They want payment by XX/XX/2018 in addition a penalty of over {$1800.00}. We are seniors on fixed incomes. Were requesting a payment plan as we had initially. We anxiously look forward to a reasonable response. Sincerely, XXXX XXXX XXXX XXXX XXXX We have made many efforts to pay this loan, including a line of equity based on the home but it fell apart when we had to replace a furnace. We can not do this again in time for XX/XX/2018. Please assist us. I do have an XXXX credit score. No other outstanding bills or loans or credit cards.
06/17/2015	Yes	Credit reporting	Incorrect information on credit report Public record	IN 47711	Web
My husband and I filed for bankruptcy in XXXX and was discharged in XXXX. In our bankruptcy was an account with XXXX. Recently, Old National Bank bought out XXXX and acquired all of their accounts. We checked our credit in XXXX of XXXX and there was no claim on our report for Old National Bank. We checked our credit report again in XXXX XXXX and Old National Bank was reporting on our credit as a bankruptcy discharge. By them doing this, it has dropped our credit score by XXXX points. We have never had an account with Old National Bank and were already penalized XXXX by XXXX XXXX back in XXXX for this account. We are being penalized again by Old National Bank for an account we never had and that is over XXXX years old.
01/10/2019	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	IN 47304	Web
We've noticed twice now our bank Old National back dating checks and shuffling things around to allow them to charge more overdraft fees. We had to write one large check in XXXX and knew it would cause an overdraft fee, instead of that check causing a fee the bank shuffled our transactions then backdated and put the check transaction at the bottom enabling them to charge hundreds of dollars in fees. Over the course of 30 days we've incurred over {$760.00} in overdraft fees due to transaction backdating and shuffling plus a {$100.00} fee from our quickbooks payroll because our direct deposits that are processed are always cleared on Fridays were kicked back into a pending status AFTER clearing and posting.
01/19/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	MI 49022	Web
I made a ATM deposit at my financial institution on XXXX/XXXX/2016 my receipt has know information in a hold being placed. From past experience there is usually a 2 day hold. I contacted my branch this morning and was told the funds would not be released till the XXXX with know explanation as to why the hold is so long. The said its a Reg CC I reviewed Reg CC and it sounded as must holds were for 2 business days. I authorized XXXX direct debits from my account to come out tomorrow XXXX now I will bad charged {$38.00} per item since the funds are still not available. I feel all consumers should have a date the funds will be released on there receipt which u was given at my previous financial institution.
02/16/2018	Yes	Mortgage Other type of mortgage	Applying for a mortgage or refinancing an existing mortgage	KY 40065	Web
On XX/XX/XXXX at XXXX XXXX and XX/XX/XXXX at approximately XXXX XXXX, on information and belief, I believe that XXXX XXXX XXXX and Old National Bank discriminated against me solely based on my race, color, sex, marital status, age, and other forbidden factors. I presented all the required documents, including both of my incomes. XXXX XXXX and Old National Bank refused to consider all of my income such as my XXXX XXXX employment. My credit score was extremely high. My new construction loan was complete. XXXX XXXX and Old National Bank held onto my loan application for 47 days and he also imposed different terms or conditions on the new construction mortgage loan than other Old National Bank customers.
08/30/2022	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	TX 77865	Web
I had monthly automatic payments using my First Midwest checking account. When Old National took over, my bill payments don't show up on my online banking. I have no control over the payments now. I want to stop making payments to an account that has been paid off, but the auto payments continue. I have no way of stopping this. Calls to the one number Old National provides have wait times longer than one hour, according to their phone announcement upon calling. I waited 90 minutes and my call was dropped when an agent finally picked up. Emails go unanswered, and their online " chat '' comes up blank. Terrible customer service, and obviously poor planning for the takeover from First Midwest.
01/02/2018	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IN 47408	Web
I deposited a check drawn on the same bank into the ATM checking account XX/XX/XXXX. The bank gave me none of the money for immediate use. Now it is XX/XX/XXXX XXXX XXXX and they have still not credited my account. Even though if I physically still had the check, I could walk it right down to the bank and cash or deposit it and get full use of it right this second. So my money right now is lost in the banking system and I have no access to it. What good is the ATM for making deposits if it just going to make it more difficult to gain access to my money. Somethings wrong with this and I have not had any food to eat for over 24 hrs because I ca n't get my money. Please Help
09/16/2020	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	IN 47802	Web
In an attempt to gain access to funds to help obtain funding for necessary items and not having the surplus due to supporting another family during the pandemic. even with good credit no missed payments in 14 years and full time employment that has not ended during the crisis. 1 area that our balances of revolving credit is too high to income ratio is stopping us from gaining needed money to keep from having failing finances and no lender is willing to help. No offers of any kind of assistance other than denials due to high balances. We thought financial assistance was being provided for individuals?
08/01/2019	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	FL 33024	Web
Old national bank which bought XXXX XXXX when i called them and asked them to transfer funds from my savings account to my checking account on accounts that i am the only person who has ever been listed on them and the checking account has been open since XXXX. they then tell me that the only way they will transfer it is if i give them my complete ss # or drivers license number on an unsecure recorded phone line.. should it really take 20+ minutes to transfer funds should it really take over 7 minutes just to get an unhelpful live body on the phone?
07/20/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	CO 80003	Web
On XXXX I notified First Midwest Bank, now Old National Bank that my Mother passed away. I spoke with XXXX a banker she advised that I needed to send a copy of death certificate, copies of the XXXX ID and a noterized letter that I wanted to close the accounts. This info was sent certified. Two weeks later XXXX called me and said that the bank XXXX said that I would have to travel to XXXX in order to even close the account. This whole problem has now taken 4 months. This should be illegal and I believe it is. Beware of this bank location in XXXX IL.
07/16/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	IL 60608	Web
After a merger with First Midwest, I have been unable to access my bank accounts online for a week. I have tried three separate times to contact client care, have waited a total of 8 hours on hold, and have never gotten through. I never received a new debit card or an email prior to the merger about a different login process and had no warning that my debit card ( which i just received this month from the previous banking company, first Midwest ) and am not reading on the website that I can not use my old debit card and I have no new one.
07/27/2022	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments	IL 60044	Web
Old National Bank took over First Midwest Bank earlier in the month. I have literally spend 2-3 hours on hold. Customer service does not exist. Today 's hold as of now XXXX hour and XXXX minutes! My XXXX account was put on hold. I am unable to pay for my kids housing at college, due tomorrow! All three will now be late and I will be penalized. I went to local branch to resolve, the manager could not??? I have NEVER talked with any customer service person at Old National Bank. It is now approaching XXXX and I see they close at XXXX.
07/27/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	IL 60425	Web	Older American
In early XXXX Old National Bank merged with First Midwest Bank. For three weeks I have not been able to access my account online. I have been on hold for almost and hour. When I go to the branch in XXXX, Illinois the lines are long and the wait times are longer. I have requested my login information 4 times with no response. Its apparent that Old National did not plan, prepare or execute this merger well. I am unable to use XXXX and I am not sure I am receiving ACH payments as I have not received a statement since the merger.
02/07/2021	Yes	Checking or savings account Checking account	Managing an account Banking errors	IL 61832	Web	Older American
On XX/XX/20 I made a deposit of XXXX XXXX XXXX. I was give a receipt that totals XXXX. In the next few day I told the manager he said they would look in to it. After a few more days I returned to speak with the manager he instructed me to file a police report which I did. After waiting and hearing nothing I contacted the police and was told they couldn't help me. I send a registered letter to the bank and was told they couldn't help me I asked to see video tapes and they refused. My bank is Old National Bank in XXXX Illinois
09/26/2016	Yes	Bank account or service Other bank product/service	Problems caused by my funds being low	WI 54982	Web
I was a customer at XXXX in XXXX Wisconsin but Old National Bank took over and WITH OUT my permission automatically set up the autopay on items that I LEGALLY had intended not to pay due to findings of a state of wisconsin result of their investigation I now have a -XXXX in my checking account due to reoccurring NSF ... I 'm livid and want this mess cleared up. I also have a feeling old national bank kept me from cashing my payroll check so I starved all weekend. Straighten this mess so I can bank elsewhere.
07/12/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	IL 61873	Web
Old National purchased FirstMidwest and rolled over FirstMidwest 's systems to Old National systems. After the conversion process, I am unable to access my account ( as well as my XXXX daughters ' accounts ). I have attempted to make contact via email, phone, and XXXX. They will not respond to email or XXXX. They will not answer their phone - I've been on hold for over 2 hours to no avail. They are holding my money hostage, no different than a third-world bank. Absolutely atrocious customer service.
07/17/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management		Web
My HSA bank now is charging {$2.00} per month for a paper statement fee. Also, I just spoke with a company which provides a service that I pay for on an annual subscription basis, and they want to charge me a {$2.00} paper billing fee. How can these companies get away with nickel and diming me to death?!? They have been providing paper statements and paper bills, with an option to opt-in to electronic delivery. Now they are penalizing me for wanting to receive paper?!? How is this still legal???
12/11/2017	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	IN 47436	Web
It started XX/XX/XXXX when I seen charges to my checking acct I called in made a disputed over insurance companys charging my debit card XXXX dollars that is just in 45days I never atherised that I am on XXXX I am XXXX so I just get paid once a month that act like I am lieing to them and they would take small amount s out and now the bank has charge meXXXX dollars that was my check and know it is XX/XX/XXXX and nothing has been done can not pay bills or groceries they do not care
11/15/2015	Yes	Bank account or service Checking account	Deposits and withdrawals	IN 46227	Web
I have a Checking Account at Old National Bank. The balance in the Checking as of yesterday was a positive {$1.00}, but after looking today the account balance shows a negative balance of- {$5.00}. Old National bank did not inform me of the Service Fee that they apparently took out on XXXX/XXXX/2015. The account also did not have any overdraft protection which meant that the account would not go into a negative, but now however the bank got me in the negative.
06/13/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	CO 80020	Web
XXXX XXXX XXXX transferred my mortgage to Old National despite it not being opened as a servicing released mortgage. They then reported my mortgage as closed to the credit reporting agents, which reduced my score significantly and impacted my financial situation Furthermore, Old National is requiring payment on XX/XX/XXXX and still, as of XX/XX/XXXX, has sent no information on how to make those payments or set up autopay.
07/27/2022	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	IL 60417	Web
A XXXX transaction for {$110.00} sent to mXXXX XXXX XX/XX/XXXX never hit my account. I've tried contacting the bank several times either by calling them ( several hours several times ), their website, XXXX, XXXX, or even going into a local branch. Nothing. The sender 's bank has verified that the money was received by Old National Bank. It either went into a general ledger account there or was given to the wrong person.
08/08/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Getting the loan	IL 60108	Web	Older American
I took out a loan in 2018 with First Midwest Bank They transferred my loan to Old National bank I can not get any call backs or appointments The phone hold is over 60 minutes No One is answering and helping me with my concerns This is ridiculous I have been trying for a month NO HELP I need to have someone from Old National bank call me or e mail me or give me a number I do not have to hold for 60 minutes
08/26/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	IL 61817	Web
Old National Bank sent out two checks in my name AFTER my account was closed. They conveniently stated that the transaction occurred the day my account was closed. The checks were dated for 7 days after my account was closed. Checks were for {$100.00} and {$300.00}. Now recipients of said checks are being charged fees for return check fees. ONB just made excuses to fit their narrative
12/18/2018	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MN 55318	Web
My account was charged XXXX on XX/XX/2018 by XXXX. I contacted XXXX on Saturday XX/XX/XXXX and was told the money would be back in my account on Monday XX/XX/XXXX. I called XXXX 3 times on Monday, I was finally told I had to contact Mastercard to dispute the charge. I havent gotten any kind of help or response from XXXX to resolve the issue. Please help XXXX XXXX
01/16/2022	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees	WI 53590	Web
Old National charges predatory and outrageous overdraft fees and yet claims to be " the ethical bank '' They have charged me over a XXXX {$38.00} dollar overdraft fees even though they know I am low income. They should refund at least half of them. They won't. I've talked to them. They condescend to me and act as if I am unintelligent. They are NOT ethical.
02/05/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	IN 46227	Web
Old National Bank took out an overdraft fee of {$38.00} after I deposited a {$80.00} Money Order which was not suppose to happen. Problem Date : XXXX/XXXX/2016 Amount removed : {$38.00} Overdraft Account taken from : Checking Account Account # taken from : XXXX Company who took it : Old National Bank
08/22/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem when making payments Problem during payment process	IL 60622	Web
My health savings account is with Old National. I use a debit card. Recently I tried to use it, and it was declined. Have phoned them at least 6 times, and no one will pick up the phone. Thank god I did not lose it. They will not answer the phone. You wait a long time and then the call drops.
02/17/2022	Yes	Checking or savings account Checking account	Closing an account Company closed your account	IN 46256	Web
XX/XX/2022 my business bank account was closed for no reason at Old Nation Bank. I asked why and XXXX XXXX, XXXX XXXX who is the manager would not give me an answer to why. My account was not abuse or in negative or anything.
12/29/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	IN 46060	Web
XXXX XXXX XXXX my idenity was compromised. During this time the inquiries listed on the attached FTC report ere made in my name. I demand that XXXX and the creditors listed on the FTC report remove this from my credit file.
04/30/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	IN 46251	Web
We had an ACH come in from XXXX into our Checking Account at Old National Bank for {$10000.00}. ACH funds are available immediately. Old National Bank has put a hold on these funds and refuses to release the wire proceeds.
07/27/2021	Yes	Mortgage FHA mortgage	Struggling to pay mortgage	IN 47501	Web
I have the money in the bank and i tell them to take the money and they wont take it when i tell them so its there fault if they wait until all my others bills takes the money then they try to take it out
08/07/2022	Yes	Checking or savings account Savings account	Managing an account Banking errors	IL 60416	Web	Older American, Servicemember
Could not resolve the issue with XXXX cause they will not answer the phone! Interest for XXXX has not been credited to my savings act!
07/23/2017	Yes	Payday loan, title loan, or personal loan Payday loan	Can't contact lender or servicer	KY 42301	Web
My bank is Old National Bank. XXXX XXXX app is not partnered with that bank and it 's causing some difficulties
07/12/2022	Yes	Payday loan, title loan, or personal loan Personal line of credit	Incorrect information on your report Information belongs to someone else	MN 55125	Web
A personal load was opened up by fraud.
09/16/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	IL 62827	Web

09/12/2022	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	IL 60428	Web

09/09/2022	Yes	Mortgage Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	IN 47630	Referral

09/02/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Problem with a credit reporting company's investigation into an existing problem Their investigation did not fix an error on your report	GA 30083	Web

09/02/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MO 65721	Phone	Servicemember

09/01/2022	Yes	Checking or savings account Savings account	Closing an account Can't close your account	IL 60477	Web

08/31/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	IL 60085	Phone

08/22/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	IL 60660	Web

08/16/2022	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	MN 55318	Referral

08/15/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	IL 60403	Referral

08/13/2022	Yes	Checking or savings account Checking account	Managing an account Fee problem	IN 46322	Web

08/04/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	IL 60107	Web

07/28/2022	Yes	Checking or savings account Checking account	Managing an account Banking errors	IL 60096	Web

07/27/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	IN 46256	Referral

07/25/2022	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	KY 42064	Referral

07/22/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IL 60462	Referral

07/22/2022	Yes	Payday loan, title loan, or personal loan Installment loan	Charged fees or interest you didn't expect	IA 50021	Web

07/21/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	FL 34202	Phone	Older American

07/20/2022	Yes	Checking or savings account Other banking product or service	Managing an account Problem making or receiving payments	GA 30012	Phone	Older American

07/20/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IL 60085	Web

07/20/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IN 47804	Referral

07/18/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	IL 60096	Referral

07/18/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	AZ 85374	Web	Older American

07/18/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	WI 54481	Referral

07/11/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Trouble using your card Can't use card to make purchases	IL 60403	Phone	Older American, Servicemember

07/05/2022	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	IN 46375	Phone	Older American

06/15/2022	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	MN 55345	Web

05/21/2022	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	CA 92612	Web

05/19/2022	Yes	Checking or savings account Other banking product or service	Problem caused by your funds being low Bounced checks or returned payments	IL 60178	Phone	Older American

05/13/2022	Yes	Checking or savings account Checking account	Managing an account Fee problem	WI 53704	Referral

05/04/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	MN 55123	Web	Older American

05/04/2022	Yes	Credit card or prepaid card General-purpose credit card or charge card	Problem with a purchase shown on your statement Card was charged for something you did not purchase with the card	WI 54726	Referral

03/25/2022	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	MI 48160	Web

03/16/2022	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IL 60302	Referral	Older American

01/25/2022	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	IN 46205	Referral

12/15/2021	Yes	Checking or savings account Checking account	Managing an account Fee problem	KY 40511	Web

09/07/2021	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	IN 47834	Web

08/12/2021	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	IN 47710	Referral

07/28/2021	Yes	Checking or savings account Checking account	Managing an account Problem accessing account	MN 55114	Web

07/21/2021	Yes	Checking or savings account Checking account	Closing an account Funds not received from closed account	KY 41051	Web

04/15/2021	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Deposits or withdrawals	TN 37643	Web

03/30/2021	Yes	Checking or savings account Other banking product or service	Closing an account Company closed your account	IN 46032	Referral

03/19/2021	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	IN 47715	Phone	Older American

01/15/2021	Yes	Vehicle loan or lease Loan	Incorrect information on your report Account status incorrect	IN 47274	Referral

12/29/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals		Phone	Servicemember

10/08/2020	Yes	Mortgage Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	IN 46236	Web	Servicemember

09/25/2020	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Money was taken from your account on the wrong day or for the wrong amount	IN 47872	Phone

08/13/2020	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Problem accessing account		Referral

08/04/2020	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	IN 46142	Referral

06/28/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	KY 42431	Web

06/26/2020	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	KY 42754	Referral

05/09/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	IN 47304	Web

04/10/2020	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	KY 42206	Phone

03/19/2020	Yes	Money transfer, virtual currency, or money service International money transfer	Money was not available when promised	IN 47501	Phone

03/19/2020	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	IN 46142	Referral

03/17/2020	Yes	Mortgage Conventional home mortgage	Trouble during payment process	WI 53548	Referral

03/14/2020	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MN 55388	Referral

02/21/2020	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	WI 54467	Referral

02/10/2020	Yes	Mortgage Other type of mortgage	Trouble during payment process	IN 46112	Referral

12/10/2019	Yes	Checking or savings account Checking account	Problem caused by your funds being low Overdrafts and overdraft fees		Referral

11/21/2019	Yes	Checking or savings account Checking account	Managing an account Banking errors	WI 53705	Web

10/27/2019	Yes	Mortgage Conventional home mortgage	Trouble during payment process	IN 46184	Web

10/11/2019	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	MI 48036	Web	Older American

09/12/2019	Yes	Checking or savings account Checking account	Managing an account Fee problem		Phone	Older American

08/23/2019	Yes	Mortgage Conventional home mortgage	Trouble during payment process	IN 47906	Referral

08/08/2019	Yes	Checking or savings account Checking account	Managing an account Problem using a debit or ATM card	IN 47334	Web

07/08/2019	Yes	Checking or savings account Checking account	Managing an account Fee problem	MN 55033	Referral

05/14/2019	Yes	Checking or savings account Checking account	Closing an account Can't close your account	KY 42220	Web

04/30/2019	Yes	Checking or savings account Checking account	Managing an account Problem making or receiving payments		Referral

04/26/2019	Yes	Checking or savings account Checking account	Managing an account Fee problem	MI 49286	Referral

04/24/2019	Yes	Checking or savings account Savings account	Problem with a lender or other company charging your account Transaction was not authorized	WI 53593	Web

03/01/2019	Yes	Checking or savings account Checking account	Closing an account Company closed your account	MN 55379	Web	Servicemember

02/15/2019	Yes	Checking or savings account Savings account	Managing an account Deposits and withdrawals	IN 47201	Phone	Older American, Servicemember

02/14/2019	Yes	Checking or savings account Checking account	Managing an account Fee problem		Referral

01/15/2019	Yes	Checking or savings account Other banking product or service	Opening an account Confusing or missing disclosures		Referral

01/07/2019	Yes	Checking or savings account Checking account	Managing an account Deposits and withdrawals	KY 40223	Referral

11/28/2018	Yes	Payday loan, title loan, or personal loan Personal line of credit	Getting a line of credit	IN 46804	Referral

11/14/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process	WI 53925	Web

10/24/2018	Yes	Checking or savings account Checking account	Managing an account Cashing a check		Postal mail

10/19/2018	Yes	Checking or savings account Other banking product or service	Managing an account Deposits and withdrawals	WI 54482	Referral

10/02/2018	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	WI 53548	Web

09/22/2018	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account information incorrect	MI 48197	Web

09/20/2018	Yes	Checking or savings account Checking account	Managing an account Fee problem	MN 55024	Phone

09/19/2018	Yes	Checking or savings account Checking account	Opening an account Unable to open an account		Phone

08/29/2018	Yes	Checking or savings account Savings account	Managing an account Cashing a check	MN 55109	Web

08/23/2018	Yes	Payday loan, title loan, or personal loan Installment loan	Problem when making payments	MI 48140	Web	Servicemember

07/26/2018	Yes	Checking or savings account Savings account	Managing an account Problem accessing account	IN 46383	Referral

07/18/2018	Yes	Money transfer, virtual currency, or money service Traveler's check or cashier's check	Lost or stolen check	WI 53719	Web

07/11/2018	Yes	Checking or savings account Other banking product or service	Managing an account Problem using a debit or ATM card	IN 46112	Referral

06/22/2018	Yes	Checking or savings account Other banking product or service	Managing an account Banking errors	MI 48140	Referral

06/06/2018	Yes	Mortgage Other type of mortgage	Trouble during payment process	MI 48103	Referral

05/03/2018	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	IN 46142	Referral

04/10/2018	Yes	Mortgage Conventional home mortgage	Trouble during payment process	IN 47905	Referral

04/03/2018	Yes	Vehicle loan or lease Loan	Managing the loan or lease Billing problem	NC 28031	Referral

03/26/2018	Yes	Mortgage Other type of mortgage	Trouble during payment process	WI 54017	Referral

03/05/2018	Yes	Mortgage Conventional home mortgage	Struggling to pay mortgage	WI 53548	Web

02/02/2018	Yes	Checking or savings account Checking account	Managing an account Fee problem	WI 53573	Referral

01/17/2018	Yes	Checking or savings account CD (Certificate of Deposit)	Managing an account Deposits or withdrawals	IL 62439	Web

01/02/2018	Yes	Checking or savings account Checking account	Managing an account Funds not handled or disbursed as instructed	IN 47713	Phone

11/29/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	WI 54982	Web

09/29/2017	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with fees charged	TN 37043	Phone

09/13/2017	Yes	Checking or savings account Other banking product or service	Problem caused by your funds being low Overdrafts and overdraft fees	IL 62863	Referral

08/11/2017	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	WI 53711	Referral

08/09/2017	Yes	Checking or savings account Checking account	Problem caused by your funds being low Non-sufficient funds and associated fees	MI 49503	Referral

08/09/2017	Yes	Checking or savings account Checking account	Problem with a lender or other company charging your account Transaction was not authorized	WI 53597	Referral

07/27/2017	Yes	Checking or savings account Savings account	Managing an account Problem using a debit or ATM card	IN 47711	Phone

07/10/2017	Yes	Mortgage Home equity loan or line of credit (HELOC)	Trouble during payment process	WI 53221	Referral

06/06/2017	Yes	Vehicle loan or lease Loan	Managing the loan or lease Problem with additional products or services purchased with the loan	TN 37043	Phone

05/24/2017	Yes	Mortgage Other type of mortgage	Trouble during payment process	WI 53548	Referral

05/12/2017	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	OH 45208	Web

03/27/2017	Yes	Bank account or service Checking account	Problems caused by my funds being low	WI 53704	Phone

03/03/2017	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	WI 54982	Referral

02/28/2017	Yes	Mortgage Other mortgage	Application, originator, mortgage broker	WI 53711	Postal mail

02/03/2017	Yes	Mortgage Conventional fixed mortgage	Loan servicing, payments, escrow account	FL 33331	Phone

01/13/2017	Yes	Consumer Loan Personal line of credit	Managing the line of credit	IN 47581	Referral

12/20/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	WI 53714	Referral

12/10/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	IN 46361	Web

12/06/2016	Yes	Bank account or service Checking account	Using a debit or ATM card	WI 53575	Phone

10/18/2016	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	WI 53209	Referral

10/11/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	MI 49019	Web

10/06/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	WI 53703	Phone	Older American

09/12/2016	Yes	Bank account or service Checking account	Problems caused by my funds being low	IN 47804	Referral

08/26/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	IN 47429	Phone

08/10/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	WI 53573	Web

08/08/2016	Yes	Mortgage Conventional adjustable mortgage (ARM)	Settlement process and costs	MI 48176	Web

07/26/2016	Yes	Bank account or service Checking account	Account opening, closing, or management	IN 47302	Referral

07/18/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	IN 47404	Web

07/13/2016	Yes	Bank account or service Other bank product/service	Account opening, closing, or management	AZ 86314	Referral	Older American, Servicemember

07/11/2016	Yes	Consumer Loan Installment loan	Managing the loan or lease	IL 62222	Referral

06/29/2016	Yes	Bank account or service Checking account	Using a debit or ATM card	IN 46123	Referral

06/20/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	IN 46809	Referral

06/07/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	MI 48118	Referral

05/31/2016	Yes	Mortgage Home equity loan or line of credit	Credit decision / Underwriting	IN 47909	Web	Older American

05/17/2016	Yes	Bank account or service Other bank product/service	Using a debit or ATM card	WI 53818	Web	Servicemember

02/18/2016	Yes	Mortgage Home equity loan or line of credit	Loan servicing, payments, escrow account	IN 47920	Phone	Older American, Servicemember

01/25/2016	Yes	Bank account or service Checking account	Deposits and withdrawals	IN 47201	Web

10/30/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	IN 46835	Referral

10/01/2015	Yes	Bank account or service Savings account	Account opening, closing, or management	IL 62918	Referral

09/18/2015	Yes	Bank account or service Checking account	Using a debit or ATM card	IN 47250	Fax

09/10/2015	No	Bank account or service Other bank product/service	Making/receiving payments, sending money	IN 46819	Referral

09/10/2015	No	Bank account or service Checking account	Account opening, closing, or management	IL 62864	Referral

08/20/2015	Yes	Mortgage Other mortgage	Loan servicing, payments, escrow account	IN 46835	Referral

08/12/2015	Yes	Bank account or service Checking account	Problems caused by my funds being low	AZ 85020	Referral

05/20/2015	Yes	Bank account or service Checking account	Account opening, closing, or management	IN 46562	Web

03/31/2015	Yes	Consumer Loan Personal line of credit	Shopping for a line of credit	IN 46074	Referral

02/25/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was discharged in bankruptcy	KY 42347	Web	Servicemember

01/03/2015	Yes	Bank account or service Checking account	Problems caused by my funds being low	IN 47579	Web