| 08/02/2023 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Billing problem
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Web |
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Last week I was informed I was nine payments behind on my car loan with Old National Bank. Later I was told five payments and after that, asked to only ask to prove, XXXX, XXXX and XXXX payments of 2023. Two of the payments, XXXX and XXXX, that I was told had never been paid because they had not received any payments whatsoever since before XXXX this final time, are listed as processed on my payment history listed on Old Nationals website. So Old National didn't even need proof of two or the 3 payments. They just had to look at my account. I sent proof of a triple payment paid to old national on time, and that was paid prior to these two other payments listed on their own website. I have no problem complying though I just thought that they had lost the payments or there was some issue on their part. Proof of the triple payment credited in XX/XX/XXXX2023, another XX/XX/XXXX23 payment, a XX/XX/XXXX23 payment and then the two payments Old National has listed as cleared on their website under my payment history that totals seven payments in 2 months. listed on their website that's seven payments in 2 months. I'm ahead and payments even without the proof but the payment I'm just trying to send proof of payment for. Old National honestly has a problem with their phone, I am hearing tons of static. I have switched phones but I can not hear the agent whatsoever. I have calmly tried to explain this to XXXX who just continues talking over me and keeps accusing me or being a liar. I assure you as a loan originator and a prominent business person in society of sound mind and age I'm not playing games especially one of my payments are ahead and I'm assisting with a servicer error. XXXX attempts everything she can fighting me instead of trying to work this out. I have sent proof of payment six times, I even hired a forensic accountant, and my bank has sent legal documentation twice. All documents rejected for new excuses every time frivolous excuses, I cut off the corner of the statement so XXXX considered a partial statement, the second time my proof was denied was because I had put notations on which payment was Old Nationals and XXXX considered it altered, another time I didn't provide that back page that is provided for doing your balancing the time it's blank another rejection, and then this final time I sent proof of payment including copy of Old Nationals website where they stated my payments were processed for the months they were asking for, falsifying they had never ever received any payments in 9 months completely untrue I emailed the entire statement carefully, with nothing missing, nothing written on the proof and again it was rejected because the agents stated they will not allow a statement as proof of payment.
The bank vice president and to tell her including myself have begged for Old National to inform what they are requiring and how we can send it to them. For some reason the refusing to answer me they go quiet or ignore me I've asked for this information in writing and they refuse. At the bank on speaker it was the artist conversation ever XXXX just ignored us hey just kept stuttering or saying nothing when we ask questions and then we received his manager who was extremely rude where we're trying to assist for the servicing error and provide them documents they've already been provided several times but they just continued not to answer questions refusing to tell us where to send it how to send it and what they wanted. I've been into the bank twice the first time my banker, XXXX was on the phone we were having a very difficult time of hearing her or she was just ignoring us we couldn't figure out it was very odd, my banker informed XXXX there was fraud on my account and a problem with verifying payments and it could take up to 30 days. The vice president of the bank was dumbfounded and confused because they never ever been requested what Old National was requesting and informed me the only thing I have to provide them or legal proof of payment is a bank statement if they think that I'm altering it she would send it directly to them but we could not get an answer on where to send it to. The banker kept trying to explain to XXXX what the issues were but there was no talking to XXXX she just kept talking over them or never ever answered any questions the banker got up and walked out of the room she was so aggravated with the situation. They sent to another banker because she threw her hands up and left the room at that time there was no getting anywhere with XXXX did as the maker told me and told her just hang up talk to her later. XXXX did date some things that she wanted, but they were so odd the banker had me put the phone on hold and asked me if this lady had issues that this was absurd this is from a banker that I'm suing. XXXX had stated something in these regards payments written down on letterhead from each bank, with tracking numbers or tracers or some kind of registration number even the banker didn't know what she was was referring to and stated we can't do some huge internal investigations on payments, that's why we have statements we don't have time for this nonsense. I was then informed that it would not be providing any letterheads unless I wanted to talk to corporate or the fraud department see if they would do an investigation but that wasn't going to happen overnight and basically she got it it would happen at all it was a waste of the banks energy and time. The second time it was her partner XXXX from Old National I was with XXXX Vice President we repeatedly kept asking which payments or how do you want these proof of payments to XXXX who just sat there and wouldn't respond. The XXXX VP again asked for proof in writing to be sent to the bank so that this could be cleared up and done and over with. XXXX and then his manager who we ask for because we couldn't receive any information whatsoever from XXXX, promised me I would receive an email either by the end of the day or the next morning. An email please note I was told over and over again and still being told that this Bank never ever does any kind of business over an email. That was another one of the excuses of why I couldn't send payment they don't use emails. Request never came. In fact the very first time I sent payment proof and the second third time this Bank never said this isn't good enough we hate it you have to resend it it has a fingerprint on it whatever no notification whatsoever and they refuse to answer my phone calls I just kept calling leaving messages I felt like it was intentional like time would run out so they could steal my car I honestly feel like I'm in the middle of some kind of scam. It's so weird and unbelievable and they are so against a customer who's been a great customer who they were loaning money to approximately 4 months ago for another car but I changed my mind because I had such an excellent history with them now treat it like dirt honestly treat it like dirt they won't even accept an email like they always have for a question or even proof of payment to save my vehicle while my parent is XXXX and my sister as well. XXXX told me to go ahead and email the statements, the manager told me to go ahead and send them the statements. I was given an email the same one I had used several times for this Bank and always received a response until now when I'm told they don't use emails whatsoever and that no Bank business is going to be done that way. I took hours away from my family for they needed me the most and spent a great deal of time once again providing the information requested so that the service or can service my account properly finally. Once again proof is rejected and they're going to come steal my car. I'm told no statements and they don't allow conversations by email, it's just another excuse. I tried calling and speaking with XXXX who's back from vacation but I can't even hear her and she refuses to try a different phone even though I've tried three different ones. At the bank we can barely understand her because of some kind of humming noise as well on the Bank 's phone. So currently I don't know what to send how I'm allowed to send it what is considered proof of payment that's different from the rest of the world and what's considered proof of payment by State regulators and the Attorney General who informed me a statement is a legal document and there is no reason it should be refused I would have to contact an attorney but most definitely something didn't seem right here and I needed to report this Bank. XXXX talks down to me screams at me calls me names and refuses to answer any questions she's a bully I'm uncomfortable speaking with her and she gives me great stress I'm threatened repeatedly that they're going to come take my car even though I'm ahead in payments. Old National has been listing my social security number legally on documents as reference numbers I have been toward a great deal of fraud because of it and they refuse to stop this is why I'm having problems with my bank currently they don't care they just keep distributing my social security number illegally. I have informed them that I have a mother in XXXX XXXXXXXX and my sister also is in XXXX both XXXX XXXX XXXX to please just send me a notice tell me what they want and I'll comply I've done it six times at this point but I'm at a loss I feel like this is some sort of scam to steal my vehicle I've always paid diligently the only time there was a problem is when the identity theft from Old National occurred yet they act like they've done nothing. I'm just trying to provide them with information they need but how do you do that when they won't tell you what it is you know you're ahead and payments and you've proven that to them five six times what do I do? I have no options and no directions in order to arrive to a solution this is a crime or a scam but the abuse that I'm enduring from this company is unbearable I need some assistance desperately.
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| 04/18/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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I am trying to refinance my mortgage with XXXX XXXX because of a better rate. I started the process the end of XX/XX/XXXX. On XX/XX/XXXX my lender sent in for our credit report. ( Which we normally run in the high 700 's to 800 's ) She sent me a copy of it and I noticed I had an amount of XXXX from Old National Bank. As far as I knew I shouldn't owe them anything. ( I have not received a notice from Old National Bank ). I called XXXX XXXX on XXXX at XXXX and I finally talked to XXXX after being transferred many times. She said my problem was the XXXX for a ready reserve loan that I had paid off on XX/XX/XXXX for XXXX. I have never been notified that I stilled owed on that loan. She said I must have owed interest at the time I paid if off. I told her I would have gotten that payoff from the bank, so why was it not collected at that time and closed? And why have I not been notified? She could not answer. I paid it off over the phone and told her to close that account. I called my lender and she told me that there was a BIGGER problem.
Old National reported me late back in XXXX when I refinanced with XXXX XXXX. This is what happened back in XXXX of XXXX .... l received a call from the XXXX XXXX, WI branch letting me know that my HELOC was up for maturity. I did not know this, because I did not receive a notice. I had automatic payments set up on this account. At that time I was told I had 3 choices, I could either pay it off ... .which was a little over XXXX at that time, I could refinance with Old National ( the closest bank to me is 90+ miles ) or I could refinance with another bank closer to me. I was told to call them back to let them know what I decided. ( they do have notes on their files where we had talked ) I called them back and said that I was going with XXXX XXXX and was told that they would make a note on my file. I called my banker at XXXX XXXX and she started on the loan. I made my last payment on my HELOC with Old National on XX/XX/XXXX at which time I was told by my banker to cancel the automatic so I wouldn't have to worry about an over payment. By the time the process was through we closed on XX/XX/XXXX. ( I even received a check back from Old National of XXXX dated XX/XX/XXXX because of an over payment. ) I did not even know that I was reported late until I went to refinance here in XXXX. My lender said that I needed to have them send a correction into XXXX to get that off my report. After many different conversations with many people at Old National, at one point I was told to call XXXX XXXX because she was the supervisor. I have left her 2 messages and still have not received a call back. I talked to XXXX on XXXX at XXXX and a few others. XXXX asked me to send a copy of my credit report to them at consumercollections@oldnational.com I did that on XXXX. I was told that she would call me back by at least Wednesday the XXXX. I had not heard back from anyone as of Thursday so I called again. I talked to I think she said her name was XXXX. I tried to explain what happened. She told me they did nothing wrong and that I was late and that it was my problem. I should have known. She hung up on me! I called the XXXX XXXX branch back on Friday XXXX and talked to XXXX. XXXX said she would see what she could do and call me back. She called me back and she was told from XXXX at their consumer collections department that they would not be doing anything. That it was reported correctly and that it would stay as is. XXXX apologized, but she could not do anything. ( she did say she would put a complaint on my file there ).
I called my lender back at XXXX XXXX and she said to make a complaint. XXXX said Old National should have put an extension on my loan since they knew it was in the process of being refinanced.
Below is the email I sent to Old National Bank consumer collections on XXXX. I still have not gotten even a reply back to this.
To Old National please find attached my credit report. It is for XXXX There are actually 2 things on this report. The one is showing that I owed XXXX on account ending in XXXX. I called about this on Friday and was told that it was money I owed on a R/R. I had paid that off in XXXX of XXXX ... .I was told by XXXX that it was interest that I still owed. I have never received a notice, so I did not know I owed it. I made that payment on Friday. That account should now be paid and closed.
The biggest issue is for the account ending in XXXX where I was reported for being past due. Sometime at the end of XXXX I was notified from a lender in the XXXX XXXX office that my HELOC was maturing. I did not realize that until she called me. At that time she said I could either pay it off, renew with Old National or renew with another bank closer to me. Since the closest Old National Bank to me is 90+ miles from me, I went to XXXX at XXXX who has been my lender for the past 30+ years. I was told from the lady in XXXX XXXX that she would put a note on my account that this would be taken care of by refinancing at XXXX. I had automatic payments set up to this loan and my last payment was XX/XX/XXXX at which time XXXX told me to cancel so we wouldn't be overpaying because the Title Company would be calling for the Payoff Amount. After the loans were paid off and refinanced with XXXX XXXX in XXXX, I received a check from Old National on XXXX for XXXX Check # XXXX for an " overpayment ''.
I'm trying to refinance because of the low rates, but until that is straightened out on my credit report, I can't. If you could please look into this for me!
Thanks!
I have not had a reply to this email. This is NOT good customer service. ( I used to work for the bank for 23 years here in XXXX, before it was bought out my Old National Bank and then sold now to XXXX XXXX XXXX. ) I know the importance of a good credit report and for this to happen just makes me mad. I don't know if you can do anything, but I wanted to put in a complaint! Thank you!
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| 03/30/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Late or other fees
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Web |
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Please see below for my complaint about how Old National Bank is illegally holding my money and claiming that it never received it ; the literally stole my money and will no return it.
Full Bank Name : Old National Bank Bank City, and State : XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX Bank Phone Number : XXXX Type of product involved ( i.e., Checking Account, Mortgage Loan, Certificate of Deposit, etc. ) : Checking Account Detailed explanation of the issue including events in the order in which they occurred, names and phone numbers of individuals involved, amounts and dates of any transactions, and any other information that will enable us to thoroughly understand your concerns : XX/XX/XXXX : I logged into my Old National Bank account online and saw a {$0.00} balance, which was fine since I strictly use XXXX and XXXX for payments and Direct Deposit, however I needed to use my XXXX that was integrated with Old National Bank in order to pay rent/fees to my previous Property Management company. Since I noticed a {$0.00} balance, I assumed it would be safe to deposit money into my Old National Bank account in order pay the Property Management company via XXXX.
XX/XX/XXXX : I transferred {$360.00} from my XXXX account to the LINKED bank account saved in my XXXX account, which was my Old National Bank Checking Account # XXXX ; this transfer was posted on XX/XX/XXXX at XXXX.
XX/XX/XXXX I ATTEMPTED to log into my Old National Bank account online to see if the {$360.00} was deposited yet, however it said that I could not log in and that I needed to call Old National Bank for further insight.
XX/XX/XXXX at XXXX : I called Old National Bank to inquiry about this lack of permission to log into my account. I was told that my account was Charged Off and closed, which is strange since I was 1 ) successfully able to log into my account days prior and 2 ) I was able to successfully send {$360.00} to my account, however there is NO RECORD of the funds actually being deposited ( see the XXXX bank statement provided ). I was then informed that the funds would be returned back to my XXXX account since my Old National Bank account was closed XX/XX/XXXX at XXXX : I called XXXX to file a Dispute in order to ensure that Old National Bank does actually return my money since my account was closed AFTER I transferred money into the account on XX/XX/XXXX ( posted on XX/XX/XXXX via XXXX ).
XX/XX/XXXX at XXXX : I called Old National Bank to inquire about the returned funds that they STATED that would indeed be returned since the account was closed. I was then informed that I was charged a Charged Off fee of {$63.00} due to overdrafts, which I had NO IDEA that I overdrafted since I logged onto my account on XX/XX/XXXX and saw a {$0.00} BALANCE, not a NEGATIVE balance. Unfortunately, my XXXX and XXXX account were linked to my Old National Bank account and processed transactions that I was unaware about. I was unaware of this since I stopped using Old National Bank as my main account since around XX/XX/XXXX. Furthermore, Old National Bank stated that they would STILL return my money via a CHECK versus a deposit, which I found really strange. I requested a deposit back to my XXXX account, but they pushed for a Check. I requested to change my address since I no longer lived at the address they have on file, hence I would not have access to deposit the returned check. They stated that I had to go to a branch to change my address, I also found this strange. I then sternly requested to change my address while on the phone with them, the lady stated that they would put me on hold, but they actually HUNG UP. Things got stranger from here..
XX/XX/XXXX at XXXX : I called back AGAIN since the previous woman hung up on me. This rep told me that there is NO RECORD of the attempted {$360.00} deposit from XXXX into my closed Old National Bank account. How is that possible if the lady before said that my money would be returned to me via a check? If there is no record of this attempted transaction, then shouldnt it has been returned to my XXXX account? I was furious. He was of no help and claimed that I did not attempt this transaction and asked how I couldve even attempted to do so. I told him that my Old National Bank account was still linked to my XXXX so I could easily transfer money from one to another. He then inquired to confirm my bank account, I gave him the last 4 digits. My money was literally stolen by Old National Bank.
XX/XX/XXXX at XXXX : I called to request bank statements hoping for proof of whether or not the {$360.00} was deposited into my account. The XXXX Bank Statement that goes up to XX/XX/XXXX transactions PROVES that there is NO RECORD of {$360.00} deposit.so where is it as it was NOT returned to my XXXX account??
XX/XX/XXXX at XXXX : I called XXXX as I noticed that my dispute was closed. I asked my it was closed and XXXX stated that Old National Bank CONFIRMED that they received the XXXX XXXXXXXX.however there is no proof in my bank statement and the previous rep literally told me that they did NOT receive the fundsclearly they stole my money. I then REOPENED my dispute with XXXX so they can further investigate and get proof that Old National Bank received my money.
XX/XX/XXXX : Once again, I called Old National Bank and calmly discussed the situation. The rep transferred me to Collections and once I explained the situation, the Collections rep said that XXXX or a XXXX was busy and would return my call. It is now XX/XX/XXXX as I type this and I have to receive a call back.
I have the Pertinent documentation : Old National Bank XXXX - XXXX Bank Statements, Account on Hold Screenshot, Phone Records, and XXXX Transaction Screenshot, XXXX Dispute Email, and Property Management Correspondence
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| 06/07/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
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- Incorrect information on your report
- Account information incorrect
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Web |
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I secured a personal loan with First Midwest Bank XX/XX/XXXX. The loan officer, XXXX XXXX, set my account payment to monthly auto draft. For the past 4 years, my payment has been made on time, with no charge backs, through auto draft. According to contract terms. Loan was set to mature XX/XX/XXXX. First Midwest Bank merged to Old National Bank in XXXX, carrying over my loan. Auto draft of monthly payments continued as previous, with no interruptions.
On XX/XX/XXXX, I received an email from my credit monitoring service. It stated my credit score had dropped from XXXX to XXXX, because Old National had reported my account as 30 days past due. I have never received any correspondence from Old National Bank of this ; I was under the impression that this loan was fully paid off, as it had always auto drafted, and maturity had reached.
I called to inquire about what was happening, and to have the credit reporting reversed. I spoke with customer service, and then a supervisor. This was the first time I was made aware that the policy for the final payment is that it can't be auto drafted. Nowhere in my signed contractual agreement with First Midwest Bank does it state this. The supervisor ( XXXX XXXX, stated they would submit a claim for review, and that they would call back within the week to discuss results. At the time of call, XXXX also told me that my final payment was {$400.00}, and that this policy was of Old National ; not First Midwest.
I did not receive a call back from anyone. On XX/XX/XXXX, I called back. I spoke with customer service, and another supervisor. I was told the negative credit report would not be reversed. This verdict is unacceptable to me, as this is not my error, and clearly something that got lost on their end in transition with the merger. Thus, this should be considered a bank error. At the time of call, the supervisor also now told me this was a First Midwest policy, and should be in my original contract ( it is not ). Supervisor submitted another dispute on my behalf, and then transferred me to collections to pay off remaining balance.
When I spoke to collections, they also stated this was a First Midwest Policy, and that it should have been on my auto draft form which I signed. Again, It is not. They also gave me a differing pay off amount ; {$440.00}.
I also say all of this, to show just how much conflicting misinformation is being spread through this institution, to the consumer. This whole situation has made me feel like this was a " bait and switch '' loan operation. To try to get clarity, I decided to walk into a brick and mortar, and speak with a branch manager. I spoke with XXXX XXXX at the XXXX XXXX, Illinois location. Before speaking with them, I also interacted with a teller, who stated this was an Old National policy. Again, more conflicting information. XXXX was on my side with what had happened, and stated they would back me with my complaint to higher management. They did find that a final statement should have been sent out to me, to notify me that the last payment could only be made over the phone or in person. I did not receive any notification about this, and they can't provide any proof that I would have. XXXX did also state that their system is not reflecting that the account had been paid off, even though I had done so prior to coming in. They stated they would give it a day, and notify me if it still hasn't processed. A day later, XXXX called me to let me know that the payment had not in fact been processed by their collections department, and I would have to call and try to pay again. How is this acceptable? Had I not been in communication with a branch manager, my account would have stayed delinquent even longer. Collecting more interest.
At our time of my meeting with XXXX, I also provided my original loan application, as well as, my full loan contract. They read through everything, and also confirmed there is nothing in the documents stating the last payment would not be auto drafted. That XXXX payments would be made ( the full amount of payments for the loan ), and showed my election of monthly auto pay. I can provide such documents here too.
At this time I am asking for the bank to reverse the negative credit reporting. How is it acceptable for an organization to ruin someones credit for 7 years, over them not honoring a legal contract, and stating they mailed me something with no proof of delivery. Why does their word grant more importance than my word, or my proof of legal documentation? I have paid this loan correctly for 4 years, I have had an exceptional credit rating for years as well. Why would I ruin that for the last payment? I have filed a dispute directly with the credit bureaus. However, with comments being limited to only 200 characters, It's impossible to clearly state what has happened. At the time of submitting this the 30 day delinquency is still on my credit report. As a business owner, this severely hurts me on a day to day basis. Thanks for your time
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| 07/22/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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My bank First Midwest Bank merged with Old National Bank on XX/XX/XXXX. I had a question with mobile banking on XX/XX/XXXX because my deposit wasn't showing up. I was unable to reach Old National despite multiple phone calls with hold times in excess of an hour. One call I held for two hours without reaching anyone before hanging up. Eventually my mobile deposit showed up. Around noon on XX/XX/XXXX I made a deposit through the XXXX XXXX XXXX drive thru of {$1000.00} check drawn off my joint bank account at XXXX. I deposit a minimum of {$950.00} this way every two weeks when my husband gets paid. Instead of a regular bank reciept, I received what looked like a gas station receipt evidencing my deposit ( see attached ). I thought it was strange but since the information on it looked correct, I left the bank. When I signed onto online banking to verify a different charge went through, I noticed that my deposit wasn't showing up in either my current or available balance as had been the case previously. I looked at my account details screen and it reflected a pending deposit for {$1000.00}, a pending debit transaction of {$1000.00} and a pending debit of {$85.00} that I made yesterday ( see screen shot attached ). I called customer care and the on-hold message indicated wait times of more than 60 minutes. My wait time was around 20 minutes. The agent I spoke to informed me that everything was correct, and that the teller had placed a hold on my deposit at the time of deposit. I asked why a hold would have been placed, I didn't have any issues with my accounts or with deposited items being returned. The agent told me a hold was placed because the check I deposited wasn't cash or an Old National check. I asked why the transaction is showing up on my account as a credit and a debit for the same amount? Was there a problem? The agent told me that was just the way things looked when a hold was placed on the account. That didn't make sense to me so I asked her additional questions about how I can be sure my deposit is really going to show up. She said it would and that she was transferring me to Online Banking. Before I could respond I was transferred back to the queue where I got the message about the hour long hold time again. This time, I held for 15-minutes andhad to start all over again explaining what happened. The new agent told me the deposit was in my account and that she had access to the hold screen that I couldn't see. She said for some reason when the teller places a hold it shows up in online banking as a pending deposit and a pending debit. I told her I thought that was very confusing. I then asked her why the teller hadn't told me that a hold was being placed when I made the deposit. She said that she didn't know but that tellers were placing a one-day teller hold on all former XXXX account deposits as they do for all Old National customers. I asked if this had been included in the giant booklet Old Nat sent us and the agent said she didn't know. I also told her that there was no sign or anything in the drive through alerting customers to the hold that would be placed and that I didn't understand why the teller wouldn't inform a customer that the hold was being placed. The agent said she wasn't sure. I asked what happens if my deposit doesn't show up in my account on Monday? Was there a direct number that I could call? She told me there wasn't a direct line that I either had to call the general number or visit a branch. I told her I thought that customer service had been poor because it seemed like XXXX XXXX was not prepared for customer questions and issues following the merger. I also told them that they needed to get more people on the phones so that customers didn't need to spend hours trying to resolve easy issues or get questions answered. She apologized and indicated that wait times had gotten better - customers were only waiting about 20 minutes today.
At this point I still don't know for a fact my money will be in my account on Monday. I don't know why I wasn't informed about the hold placed on my account. I don't understand why wait times are still over an hour or even 20 minutes. It is really stressful not knowing if your money is there for you. The day after the merger wait times were in excess of 2 hours. Lines to see bankers were outside the door around the building. Last week my neighbor was told that there was an hour and a half wait time to see a live banker. In order to get someone to respond to multiple attempts at contact merger week, my son emailed the President whose name and email address were posted on XXXX by another angry customer. He got a response that someone would call him since he was locked out of his account and needed to pay bills. He got no call back from anyone. He did ultimately resolve his issue but not without a lot of frustration and a lot of time spent waiting on hold.
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| 07/11/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
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On XX/XX/2022, my friend XXXX XXXX XXXX asked me for her help. She stated that her sister was trying to send her money through XXXX, but it wasnt working. She knew that I had a set up XXXX account, so she asked if her sister could send me the money in order to deduce whose end of their transaction was broken. Later that day, at XXXX ( Central Daylight Time ), XXXX sister sent me the money using XXXX . I had Old National Bank, which is partnered with XXXX, so every XXXX I would send or receive would go directly into my bank account through Old National Banks online banking app. XXXX sister, XXXX XXXX, sent me {$500.00} with the comment Happy Birthday, and the payment had a confirmation number : XXXX. A few minutes later, XXXX XXXX XXXX me and asked if I had received the money from her sister. I said yes, and she asked if I could just XXXX her the money since she figured out that her own XXXX was not working. I said yes, and at XXXX that same day, I XXXX XXXX the {$500.00}. I thought nothing of the situation. I was just trying to help out someone I thought was my friend. On XX/XX/2022 at XXXX, I received an email from Old National Bank that my access to the XXXX services in my Old National Bank app were deactivated because of suspected fraud. At XXXX that day, after my class was dismissed, I walked to the Old National Bank located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX IN XXXX. They told me that the deposit and withdrawal from my account was flagged as fraudulent, and Old National Bank wanted to verify that it wasnt. I explained the transactions and why they happened so quickly, and Old National Bank reactivated my access to XXXX services. Fast forward to XX/XX/2022. I checked my Old National Bank banking app to find a balance of - {$470.00}, with a Pending Transaction of - {$500.00}. I immediately went into that same Old National Bank branch, and they told me it was an issue with my home branch, which is located at XXXX XXXX XXXX XXXX XXXX XXXX, IN XXXX. So, I contacted XXXX my home branch regarding this situation. I spoke with a woman named XXXX XXXX, and she told me that the transaction they had previously flagged as fraudulent was reported as a scam by XXXX XXXX, and that I now owed the {$500.00} she sent me. XXXX also told me to get into contact with XXXX XXXX to see if she would send me the money back. XXXX informed me that XXXX wasnt actually her sister, it was her then boyfriends sister, who she had broken up with since then. XXXX was of no help. When I told XXXX that XXXX wasnt of any help, she suggested that I contact XXXX since Old National Bank couldnt access my XXXX information. When I called XXXX, they said that since Old National Bank is a member bank, XXXX doesnt have access to my XXXX information since they dont have access to my bank account. I then called the number on the back of my Old National Bank debit card, which was XXXX. I spoke with a man named XXXX, and he told me that there was nothing he could do to fix the situation. He told me that it was entirely up to XXXX what happens with my account. I then called XXXX, who told me that even though I was the person being scammed, it didnt matter because XXXX had filed her claim before I did, and that since its a he said she said situation, I cant prove that Im being scammed. XXXX also told me that there was no one else who I could contact about the situation, and that she has been in banking for many years, so she knows what shes talking about. She was the most rude customer service representative I have ever spoken to. She did not try and help my situation at all. I found her boss XXXX phone number, which is XXXX. I called him and left him a voicemail regarding my situation, and he never responded to me. I have not been in contact with anybody in regards to this incident since XX/XX/2022, nor have I received anything from Old National Bank. My account has been put on hold since the day this all started, XX/XX/2022. Today, I spoke with my friends mother that works at Old National Bank. She informed me that the {$500.00} that Old National Bank wants me to pay most likely got sent to collections and will affect my credit score. I had no idea about this until today. I have no idea what to do now, and no idea how to prove that I was the one being scammed in this situation. Please help me recover the money Old National Bank has wrongly taken from me, and please help to finally resolve this ongoing issue that no one seems to have any answers to.
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| 12/07/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Funds not handled or disbursed as instructed
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Web |
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I am a victim of the current check theft scheme from US Post Office mailboxes, XXXX XXXX of payee by the thief and then improper deposit of the check by XXXX XXXX XXXX and refusal or inaction on the part of my bank, Old National, to secure return of my funds after reporting the theft to the XXXX Police Department and Old National Bank.
On or about XX/XX/2022, a check I placed into the US Post Office mailbox at the US Post Office at XXXX XXXX XXXX XXXX IL, XXXX was stolen by an individual using the name,. The check written in pen and was made out to my mortgage holder in the amount of {$6800.00}. The perpetrator partially acid washed the payee 's name and wrote the name identified above over the original payee 's name and deposited those funds into a XXXX XXXX XXXX account ( copy of the altered check and deposit information attached ).
On XX/XX/2022 I received notice from my mortgage company that my XX/XX/2022 mortgage payment in the forementioned amount was not received by them. I commenced an electronic record trace of my check and discovered the fraudulent alteration and negotiation of my check by the XXXXXXXX XXXX XXXX XXXX.
On XX/XX/XXXX, I filed a report of the stolen/faudulently endorsed check at my local Old National Bank . I was instructed, in addition to their forms for this problem, to go to the XXXX Police Department to file a report of the theft. I immediately went to my local precinct, filed the attached report, and returned a copy of the same to my local Old National Bank to complete the process of filing a report of the theft and to secure the return of my funds. I was told by that bank officer that it could take a week to 10 days to secure the return of my funds, but that it was likely I would receive those funds by the end of the week. My account upon which this check was drawn was " frozen '' so that no funds on deposit could be accessed without a personal override by my personal banker. Once the report was filed by this officer, I was told that my personal banker would shepherd the payment of any preauthorized deductions from the closed account for XXXX.
According to my personal banker, the matter was referred to Old National 's fraud unit for investigation and resolution, but that I would likely not see return of my funds for two weeks. I coorperated with all requests for additional copies of documents that Old National sought from me to assist in their invesitgation. I awaited a response from them.
When I received no response from Old National, I commenced a series of requests for status update as to the return of my funds from Old National through my personal banker. Most of the time she simply did not respond. On 2 occasions she did, noting that she had enlisted her superiors to assist in the process of securing the return of my funds, but without any information or promise of information as to when my funds would be returned. After weeks of no action on Old National 's part I even wrote to the President of Old National to inform him of my dilemma and displeasure with the inaction of Old National. I received no response from him either. I even requested permission to deal directly with Old National 's fraud department personnel investigating my case, but that request has also been ignored by Old National.
In the interim, my personal banker has also been derelict in her promise to shepard my preauthorizations for credit card payments established before the theft, such that my credit card payments were not timely paid as set up on my automatic payment calendar, my credit lines have been reduced by the credit card companies and my credit report has been adversely affected.
It has been more than 1 month since I reported this event to Old National and I have no resolution nor any timeframe for resolution of return of my funds. I am aware that the UCC Article 3 makes it clear that Old National is liable to me for the payment of this altered check and can exercise any rights it has to recover those improperly paid funds from XXXX XXXX XXXXXXXX, but I should not have to wait for recovery of my original funds from Old National notwithstanding any problems Old National and XXXX XXXX XXXX are having with each other as long as I have acted timely and in good faith with Old National in informing them of the incident and reuqest for return of my funds. I am asking the CFPB to intervene and secure the return of my money
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| 04/17/2017 |
Yes |
- Bank account or service
- Checking account
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- Problems caused by my funds being low
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Web |
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I went to Old National Bank two years ago due to a loss of bank cards at XXXX XXXX XXXX and a personal credit card via th e US Post Office . I forestalled filing a needed report as to nothing ever happened that was out of the ordinary. Then last XXXX I was approached by an unusual male. I did not know the person or why he struck up a conversation as I was leaving that day. Then for some reason the past month unusual phone calls began pertaining to an insurance company I have never dealt with being XXXX XXXX XXXX . I placed the needed phone calls and got a complaint filed. My experience in starting over I found a communication problem existed as to not getting answers to needed questions to avoid financial pitfalls. Last summer I over drafted two times the second time finding out I could get back part of what was lost. But as to the first overdraft issue I never saw a refund and kept waiting for the bank to say something when it happened. Finally I went back in and stated will I see a refund for the first loss and they said no Today I returned as for a trip on Saturday finding I was XXXX over. I found I would not get charged as to the overage it being a service fee. I found there was an option for email that got overlooked and that would have avoided the XXXX monthly fee. I again asked today as to last summer and the first round of overdrafts and told no to that too. Finally I told the bank representative that due to a communication problem from day one, I have money out the window. And that I had other issues as to local banking in XXXX XXXX , Indiana. I ran into a communication problem with XXXX XXXX , and XXXX XXXX Bank inclusively. With the phone app offered I found that has access to my phone and got rid of that altogether. I had gone to another area bank office and found myself leaving with the impression I was being looked at as to my personal life. Another bank office did confirm no, that can not happen and that their office does not abide by that practice being Old National Bank. Then I was told I should go to a womans group locally and that life for me in XXXX XXXX , Indiana would be made better. As to doing this, supposedly life for me would be much smoother as to the amount of interruptions I have been putting up with locally. Previously I had talked to one group not of XXXX XXXX , Indiana and decided to avoid that particular group altogether being Council on Domestic Abuse. I lost a home in XXXX and XXXX did nothing for me being a neighbor to a situation I wanted nothing to do with. I was forced to take the monetary losses and being forced to leave XXXX XXXX to start over. I never have been able to start over as to that particular situation and what I got put through personally. So I walked out not saying much. As to the card loss at XXXX XXXX XXXX , I was told to return repeatedly asking for the cards over a eight week period and then told they had found the card activated but no more as to why it happened or what. In time arrests took place in Indiana as to drivers from California but my cards never found. Finally I changed banks and decided to go to Old National Bank. The start over with a new bank ended up as to other banks I banked at locally, never being given the right answers at the right time. Money being lost and never being able to feel financially comfortable at any point in time. Over the past XXXX years, I have lost emotionally and never being able to feel happy as for XXXX XXXX , Indiana. Any positive move I made as for a XXXX XXXX , or trying to attain a better vehicle, I found I had a wrecking ball in my life destroying my positive dreams. I had lost a car in a flood situation, had everything ready to start my masters and found again, not the right answers. Money and paperwork out the window and smashed dreams.
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| 10/13/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Cashing a check
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Web |
Older American, Servicemember |
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Thursday XX/XX/2022 On XXXX XXXX XXXX, I mailed a check to XXXX XXXX in memory of my Wife, XXXX XXXX who passed away on XX/XX/XXXX. The check was made out to XXXX XXXX for {$1000.00}. It was check number XXXX. It was drawn on account XXXX at the First Midwest Bank. My wifes name was written on the FOR line of the check. The date on the check is XX/XX/2022. The check was sent by US mail to XXXX XXXX, XXXX XXXX XXXX, XXXX, IN XXXX.
Thursday, XX/XX/XXXX During the afternoon of XX/XX/XXXX, I checked my bank balance. There was a large check containing an unfamiliar pay-to name. The check was the exact one that I sent to XXXX XXXX. The XXXX name was replaced with the strange name shown on the image of the check in the attachment and the amount had been changed to {$4000.00}. I called the Bank and was told to go to an office and file a Check Authorization Affidavit.
A copy of the altered check is attached Friday XX/XX/XXXX I drove to the XXXX branch of the Bank to file the required form. It took over a half hour to complete the transaction because it was the first time the Bank Officer had to file such a complaint. He told me that it would be two to three weeks before a resolution would be made and that I might have to file a complaint with the police. I did not file a complaint with the police at that time.
When I returned home, I received a call from the Bank. There was another form that I needed to sign, an altered check form, since the information on the check had been changed. I agreed to return on Saturday to sign the form.
Saturday XX/XX/XXXX I returned to the Bank. The officer to whom I spoke on Friday was not there. I went to an Officer at the next desk. She immediately recognized me. She had a paper that needed to be signed. I signed it and she notarized it.
That same morning, I sent an E-Mail to XXXX with a copy of the check notifying XXXX XXXX of the breach in security.
Wednesday XX/XX/XXXX I drove to the Bank to ask for an update on the check. I sat at the Bank Officers desk for about a half hour before she said that she did not have an update, but when she received a response, she would send me an E-mail.
Later in afternoon, after I returned to XXXX, There was a message on the phone from the Banker. She told me that there was no new information. She had been told that the research could take several months.
Wednesday XX/XX/XXXX While at the XXXX XXXXXXXX XXXX I asked if they could check on the status of the check. I was told that they could not access the information and that I needed to go to The XXXX branch for an update.
Monday XX/XX/XXXX Monday, I drove to the Bank in XXXX to get a paper notarized. There was no Notary on duty. I then asked a Bank Officer to give me an update on the kitted check. She looked on her computer but could not find the record. She spoke on the phone and left word with someone. She then promised to call me with an update.
After leaving the Bank, I drove to the XXXX XXXX XXXXXXXX XXXX to get a document Notarized. While talking to my XXXX XXXX on Saturday, concerning the document, he told me that I should have reported the check problem to the police. When I finished at the Bank, I drove to the XXXX Police Station where I reported the check. The Officer told me that since I had reported the problem to the XXXX XXXX Bank, I should report the crime to the police in XXXX. The Officer filled out a crime report and gave me a crime report number. He planned to send a copy of the report to XXXX.
XXXX XXXX XXXX # XXXX took the crime report. The number assigned is XXXX.
XXXX Police XXXX XXXX XXXX On XX/XX/XXXX, I was told that the Old National Bank was not responsible and that I should pursue the matter with XXXXIn XXXX, my account was with First Midwest Bank. Since that time, that Bank merged with Old National Bank.
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| 09/21/2016 |
Yes |
- Bank account or service
- Other bank product/service
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- Using a debit or ATM card
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Web |
Older American |
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XXXX, there was a fraudulent purchase of a XXXX gift card on my XXXX acct. for {$100.00}. I did not purchase any gift card. I only found out because XXXX tried to put the charge thru the day before & it declined but it went thru the next day when my Social Security check was deposited. They sent an email saying that the card was sent out. I immediately called, spoke with XXXX XXXX XXXX said that it had already shipped but she 'd call carrier to try to stop it & I would n't be charged. She told me to change my password and I did. I got a couple of form emails about security & that XXXX had XXXX the password, etc. When I tried to see who the gift card was sent to, it only said " XXXX, XXXX '' ; the email & address were blocked " for privacy ''. On XXXX XXXX, XXXX XXXX gift card charges went through. When I tried to log on, my new password did n't work but the old XXXX did! Now I had XXXX more fraudulent charges. I called & spoke with XXXX XXXX XXXX promised a refund in 48 hr. When that did n't happen, I called & spoke with XXXX who said it takes XXXX5 days for a refund, which did n't happen either. Then, I asked to speak with a supervisor & got XXXX who said that I would " positively '' have the refund on XXXX. I called back when I did n't, spoke with XXXX XXXX who transferred me to another supervisor : XXXX XXXX who said that " XXXX misspoke '' ; a refund on a debit card takes XXXX10 business days & since it was requested on XXXX, it would be there XXXX. He also said that there was no one else I could speak to & there was no way to expedite the refund. He was sorry that the others had misinformed me but that a refund on a debit card takes XXXX10 business days for the bank to post. I asked to speak with their Accounting/Fraud Dept. & he told me that they were " back room '' & had no in-coming/out-going lines ''. Called XXXX, spoke with supervisor, XXXX who said refund issued XXXX & my bank must 've lost it. She said it showed it had already been processed. XXXX, spoke with supervisor, XXXX, who said that the only way I 'd get a refund was to go to my bank & tell them I wanted to dispute the charges & I would get a refund. The bank had been saying it was an issue that XXXX needed to resolve, not them. I contacted them & disputed it. They denied the claim on XXXX because I 'd done business with XXXX before & they had no way to prove/disprove charges. Of course I 've done business with XXXX before - but not these XXXX gift card charges. I did n't purchase them. XXXX, I called & spoke with XXXX XXXX who said in order to get my entire {$170.00}, she 'd have to put the refund on XXXX gift card & once it was on gift card, she 'd refund it to my debit card. Said she 'd call XXXX to do that. Never heard back from her. XXXX, spoke with XXXX who sent me email with email address for charge inquries ( XXXXXXXXXXXX ) to contact so I " would n't have to deal with this frustration any longer '. XXXX, called XXXX XXXX Bank, spoke with XXXX, Fraud XXXX. XXXX who gave me to XXXX, Customer Service. Spoke with XXXX who said credit had NOT been issued to old or new debit card number. Said she could n't help me because XXXX XXXX had " reached out to XXXX who checked your " profile '' & said you 've done business with them before so there 's no way for " us '' to get " our '' money back, so we declined it. You will need to go to XXXX ''. It 's not their money, it 's my money! I asked her to give me the number that the bank reached XXXX at. Said she did n't have XXXX ; they write or fax. Asked for fax number or address ''. " I do n't have it ''. Said " Give me to someone who does. '' Said could n't, it was the Fraud Dept. & " they do n't have any outside lines ''. That 's the XXXX large company XXXX XXXX XXXX XXXX XXXX XXXX that told me their Fraud Depts. do n't have outside lines.
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| 04/25/2018 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Overdrafts and overdraft fees
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|
Web |
Older American |
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Im filing this complaint against Old National Bank of XXXX, Ind. in order to recoup {$410.00} in overdraft charges that I incurred for a series of transactions using my debit card. The charges began XX/XX/XXXX and ended on XX/XX/XXXX.
I have a checking and savings account with an Old National Bank branch located in XXXX, Wisconsin. My account with Old National Bank was a continuation of my account with XXXX XXXX which was acquired by Old National Bank in XXXX of XXXX. The conversion of XXXX XXXX and its branches to Old National Bank was completed in XXXX of XXXX.
When I began my account with Old National Bank in XXXX of XXXX, I met with XXXX XXXX XXXX, to discuss the details of the account. In the course of our discussion we talked about overdrafts and I pointed out to him that in addition to my checking account, I would continue my savings account which typically had a balance in excess of {$20000.00}. I asked if, in the event of an overdraft, could there be a transfer of funds from the savings account to the checking account in order to avoid overdraft fees. He said that is what would happen should an overdraft occur.
In XX/XX/XXXX Old National Bank offered an overdraft protection plan that I declined because of the confirmation given me by XXXX XXXX XXXX in XX/XX/XXXX that an overdraft on my account would be covered by a transfer from my savings account. In declining the overdraft protection plan, Old National Bank did not inform me that now, in spite of what XXXX XXXX XXXX had told me when I opened my account, the bank would charge me for overdrafts rather than transfer funds from my savings account.
When the initial overdraft occurred, Old National Bank had the discretion to deny the use of my debit card but instead allowed the transactions to continue and the charges to accumulate. I still maintain in my savings account a balance in excess of {$20000.00}, I think its only fair to expect that the bank would act on my behalf and not theirs. Overdraft charges on debit card transactions provide an opportunity for easy profit and they made the most of that opportunity.
On XX/XX/XXXX, I met with XXXX XXXX XXXX of Old National Bank to discuss what I felt were unfair charges. I pointed out to her what I had been told by XXXX XXXX XXXX regarding how an overdraft would be handled, and she confirmed that XXXX XXXX was correct with regard to that feature of the account. XXXX XXXX said that the reason for the overdrafts was due to the fact that I did not opt out of a provision of the account that allowed for the overdraft charges. When I asked to see my signature on a document showing that I had opted in to that provision she could not produce such a document saying that it would require research. She did not offer to find the document then and has not yet contacted me to show proof of my having agreed to a provision in for overdraft charges.
Old National Bank is no stranger to taking advantage of its customers. In a class action suit settled in XX/XX/XXXX, Old National Bank was accused of purposefully posting debit card and ATM transactions in an order that increased depositors overdraft fees. They agreed to a {$4.00} XXXX settlement.
The bank in that instance showed a willingness to serve itself instead of its customers.
A customer should be able to trust the bank that holds its money, but Old National Bank appears to serve its own interest before its customers interest.
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| 03/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
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Web |
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Old National Bank advertised a {$200.00} promotional checking bonus offer online and in branch. I opened a checking account with them based on this offer and completed all of the listed terns and conditions of the offer but Old National Bank did not add the {$200.00} bonus to my account after I did so. I have attached copies of the details of the promotional offer that I received in branch and the business card of the banker that opened my account, screenshots of the same offer that were advertised on Old National Bank 's website ( this offer was subsequently extended until XX/XX/XXXX ), and copies of my monthly Old National Bank checking account statements for reference.
A summary of the listed terms and conditions of the {$200.00} promotional checking bonus offer and how I fulfilled them are detailed below : 1. Open a new ONB Everyday, ONB Preferred, or ONB Classic checking account.
I opened a new ONB Everyday checking account.
2. Open the new account by visiting a branch located in XXXX, IN, XXXX, MI, XXXX, KY, the XXXX XXXX of XXXX, XXXX, XXXX XXXX, or XXXX, or in the XXXX XXXX of XXXX.
I opened the new account in the XXXX, IN branch located at XXXX XXXX XXXX XXXX, Indiana, XXXX in XXXX XXXX XXXX.
3. Open the new account by XX/XX/XXXX ( later extended to XX/XX/XXXX ).
I opened the new account on XX/XX/XXXX.
4. Open the new account with a minimum opening deposit of {$50.00}.
I opened the new account with an opening deposit of {$50.00}.
5. Offer is not available for Old National associates or clients with an existing Old National checking account or checking accounts closed in the past 6 months.
I am not an Old National associate. I did have another Old National checking account that was closed on XX/XX/XXXX, which was more than 6 months before I opened the new account on XX/XX/XXXX.
6. The {$200.00} bonus will be deposited into the new checking account after receiving automatic direct deposits totaling {$500.00} or more within 75 days of account opening.
I received a direct deposit of {$510.00} from XXXX XXXX on XX/XX/XXXX.
7. The {$200.00} bonus will be deposited into the new checking account after receiving 10 Old National debit card transactions of {$10.00} or more within 75 days of account opening.
I made 10 purchases on my Old National debit card of {$10.00} each with XXXX between XX/XX/XXXX and XX/XX/XXXX.
8. The account must be open and in good standing at the time the incentive is paid.
My account is open and in good standing.
9. Limit one bonus per calendar year, one per account and one per individual.
I received a bonus on XX/XX/XXXX on a different checking account. This {$200.00} promotional incentive bonus became payable when I completed all of the listed terms and conditions of the advertised offer on XX/XX/XXXX, which is in a new calendar year and on a new checking account and therefore valid. The terms stating that bonuses are limited to one per calendar year means that it is possible for an individual to receive a bonus each calendar year. If the bank had intended to mean that bonuses are limited to once per lifetime of an individual, they would not have included the phrase " one ... per calendar year ''.
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| 02/11/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
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Web |
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Old National Bank purchased my mortgage when it purchased XXXX XXXX XXXX several years ago. I use a bill pay service in my online banking with XXXX XXXX XXXX to pay my mortgage each month. Each month, my mortgage payment is due on the first. The bill pay system is set to pay a few days to about a week ahead of the due date. This has worked flawlessly since I set it up several years ago as an automatic payment. In XX/XX/2023, I received the mortgage statement due XX/XX/2023. It included late fees on top of double the payment amount that should be due. I tried calling my lender upon noticing the mistake, but their office was closed ( XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/2023 ). My XXXX work/travel schedule spanned ONB 's open hours, and they do not have XXXX hours. XXXX, XX/XX/XXXX, I called my bank ( XXXX XXXX ), and the associate confirmed that my mortgage payment was sent in late XXXX ( on or about XX/XX/XXXX ) and received by Old National Bank, appearing as a scanned cancelled check as of XX/XX/XXXX. The mortgage payment due XX/XX/2023 had been cleared by the recipient before XX/XX/XXXX, which is within the grace period. On the same day, XX/XX/XXXX, I received a letter from a mortgage collection service within Old National Bank. I called that number, and the associate was able to inform me that my XX/XX/XXXX payment had been applied to my mortgage, but the date was beyond the grace period. She was unable to resolve the error. XXXX, XX/XX/XXXX, I called Old National Bank mortgage department at XXXX XXXX. The associate explained that my late fees had been reversed prior to our conversation, and my payment had been applied ; however, the date my payment was applied to my mortgage was approximately 2 weeks later than the date that the bill pay vendor 's check had been scanned by the recipient and was visible to XXXX XXXX XXXX. The associate with Old National Bank speculated that the error was a " fluke '' and there was no necessary action on my part to prevent a repeat occurrence. She further speculated that when my check was received by Old National Bank, the account details were entered incorrectly, and a later audit caught the error, explaining why the payment had been applied late and why the late fee was reversed prior to my call. She assured me that my credit score would not be negatively impacted. Today XX/XX/XXXX, I received an envelope from a Old National Bank. I expected to find a letter of explanation and apology. To my surprise, I discovered a letter explaining that they do not know how to apply my check to any mortgage account in their system. Furthermore, they included the check from the bill pay vendor which is Pay to the Order of Old National Bank. I am in the process of shopping for another home, so any surprises affecting my credit score will cause us to pay points at closing ( costing thousands of dollars ) or bump us to a higher interest rate ( costing several thousands over the life of the loan ). Although this has not yet happened, if Old National Bank can arbitrarily decide that they don't know how to apply my check to my mortgage, then this is a risk out of my control.
|
| 06/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
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Web |
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In or somewhere on XX/XX/XXXX we began being hacked in our private checking account I had opened in XX/XX/XXXX. The hacking started and all they did was keep replacing my debit card over and over costing me a couple of weeks at a time money Everytime as my automatic deductions they were to pay didn't get paid. This went on month after month week after week day after day for months. We had no XXXX money. We had no XXXX money. One card got hacked on the way to us supposedly in the mail, before I ever got it saw it activated it Living on a fixed XXXX income of around {$1500.00} for my wife and I there is not one dime to spare. Our rent alone uses up half of our income and yes we are 2 months behind on that also. We had great credit and living very meagerly and praying to XXXX that my wife 's SSI XXXX would come through, which it still hasn't and doubtful but if it ever will we had exhausted all avenues of credit from many payday loans to our trucks title loans we are knocking on the door of bankruptcy because of this banks security problem. It was a fee free online banking account taking my XXXX Check automatically depositing it and distributing everything by electronic deductions and I wrote only the rent check monthly.
At this time almost 7-8 month after they eventually quit paying my debtors we get harassing calls daily. We have to use a XXXX XXXX pre pay card to receive my check and try to see if we will have heat, air conditioning, internet, and keep our cell phones on. You see with our new track record and Credit score we can not even get another checking account.
We are absolutely screwed because of Old National Bancorp in XXXX Indiana. oldNatio albank.com. Old National Bank in XXXX XXXX XXXX XXXX XXXX KY XXXX XXXX They shut us down in the XXXX of winter after trying to change our account number. Did no good so like I said I had to go down there and get my check from them a couple of days late which costs us late charges. Here is the original account number.XXXX then a couple months of this one XXXX of course the routing number stayed the same. XXXX We pray to XXXX that something positive happens like now or tomorrow but we be also pray financial be releif from the institution that we intrusted our meager funds and trusted them to distribute as they should have been by law. I have so much paperwork I wouldn't know where to start to get them copied and sent as I'm not computer savvy and they knew and used that against us to just brush us aside to get rid of us instead of financially stand up to o our online predator.
We seek no less than {$100000.00} for pain and suffering mentally and physically as my pain and anxiety are off the chart and my wife is the same way. We live in fear from the phone, the mail and especially the door knocks. I have no panic attacks weekly but can not go to the hospital because of the debt I owe them from XXXX to remove and reconstruct my stomach as it had a giant, painful ulcer bleeding out and almost killing me.
Ask me what you need from my side as I haven't thrown anything away.
Please Please help Us XXXX & XXXX XXXX XXXX XXXX XXXX XXXX KY XXXX XXXX
|
| 04/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
|
|
Branch Manager of Old National Bank XXXX XXXX and XXXX XXXX XXXX, IN XXXX XXXX XXXX, on XX/XX/2022 @ approximately XXXX XXXX XXXX sat down with me and discussed the issues of my new account. Recently transactions on the account wasn't processed by me. I was wanting to discuss my options of possible solutions. XXXX suggested that I should closed the account and open a new account.
I agreed to a change for a new account. Prior to coming into the bank I with to the ATM and printed balance inquiry. I still have that receipt balance. Additionally, XXXX XXXX, printed a copy of my history on the account. I told XXXX XXXX that I was going to need a copy whether she charged me for it or not. XXXX XXXX called the customer service representative and stressed to her that I was concerned about the recent transactions on my account and the representative as well as XXXX XXXX XXXX stated that this process was the only solution to resolving further issues. I agreed to closing the account ending XXXX XXXX and was given a new account ending in XXXX. However during the process XXXX XXXX suggested that before I close the account to prevent any NSF in the old account be safe a leave XXXX in the old to cover any charges. If for instance there are no charges, that XXXX dollars would be transferred to the new account. XXXX XXXX XXXX, assuming that I did not understand what she was doing ; she created the new account ; but instead of giving a receipt for closing the old. She stated, this is your new account that we are transferring but the old account new is written on the old balance receipt. Making it appear that I only had a XXXX and the XXXX just disappeared with out any record. XXXX XXXX XXXX was unaware that I previously printed my balance of the old account before coming into the bank and she gave me a history of the account before she changes account. XXXX XXXX, fraudulently change the balance of my old account leaving the XXXX dollars from which she asked me to leave for safe keeping to prevent NSF during a closing. As I repeatedly do from time to time is check my balance. XXXX, bank teller, explains when I came to the bank that there was ever a XXXX balance left in the old account. I requested to speak with Branch Manager XXXX XXXX, each time I was told she wasn't available. Today after several failed attempts to reach her, I had to call on another phone line to get the tellers to connect me to XXXX. Finally, XXXX XXXX Branch Manager, got on the line to speak with me. After being told I misunderstood 5x by XXXX. I was hoping that she would tell the truth However she refused and continued to pursue this fallacy that I never left XXXX in the old account. I then told her I recorded our conversation because you continued to act suspicious. As of today her mood changed when I said you have been recorded saying leave XXXX in the account to prevent NSF from incoming transactions. She became very quiet. I am requesting assistance with this matter.
|
| 09/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXXXXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX XXXXXXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXXXXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXXXXXX # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, OLD NATIONAL BANK # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX XXXX # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX, XXXX # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX XXXX XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX CREDIT # XXXX violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section XXXX : It also states a consumer reporting agency can not furnish an account without my written instructions In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXXXXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX BANK XXXX # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, OLD NATIONAL BANK # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX XXXX # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXXXXXX, XXXX # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX # XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX XXXX XXXX has violated my rights. In accordance with the Fair Credit Reporting Act, XXXX XXXX XXXX # XXXX violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section XXXX : It also states a consumer reporting agency can not furnish an account without my written instructions The following accounts are all fraud and need to be deleted from my credit report immediately.
|
| 07/26/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
My father had a checking account at Old National Bank. He passed away unexpectedly on XX/XX/2019. The bank was aware of his death on or around XX/XX/2019. On XX/XX/2019 I went to the Branch location in XXXX, MN and spoke with a senior branch employee and requested the account be frozen immediately and that no transcation be processed on the account. My dad was receiving social security and a pension from XXXX. The payments for XXXX were going to be deposited but would be clawed back due to the date of death and timing of when automatic payments are deposited into the account. I told the bank that money was not be used and would need to be returned. I was called the following day and assured the account was placed on hold and no transactions would be processed. On XX/XX/2019 and XX/XX/2019 the bank took the funds from the checking account and applied to ( 1 ) an unsecured LOC at the Old National and ( 2 ) a mortgage and LOC at Old National Bank secured with my father 's home. Their are now insufficent funds in the account to repay the MSRS and I am being asked to repay this money. The banks actions were very deceptive and caused me and my Dad 's estate significant harm. Had they told me they would process payments to themselves, I would have immediatly opened a probate and taken possession of the assets. I relied on their statements to my detriment and now being asked to payback funds that were not my Dad 's and I do not beleive the bank had a right to take. There are priority debts that need to be paid out of the estate. These mortgages although still due are not priority. In addition, there is a co-borrower on the loans who is still responsible to pay the debt. The bank did not attempt to collect from the co-borrower before taking funds out the bank account that is now property of his estate. I have asked the bank to reverse these transactions and they refuse. In addition, to these transactions they also processsed other ACH payments out of the account after the bank was notified of his death and I was assured the account was frozen. I feel as though the bank acted for their benefit while being Unfair and Deceptive. I relied on their assurance and have been harmed both financially and emotionally due to the stress and circumstances of this situation. I took every action I could up front to avoid this from happening and the bank did not honor my requests in order to exploit my deceased father 's bank account.
|
| 01/21/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American |
|
This occurred during the transition from First Midwest Bank to Old Nation Bank.
When I asked if there was going to be a problem with the timing I was told not to worry, it would be a seamless transition.
I wrote a check to XXXX XXXX for {$1600.00} XX/XX/XXXX on my checking account at First Midwest Bank. I received notification from XXXX XXXX that they had not received my payment. When I checked the number of the check on my account I found out the check had been cashed for {$5000.00} to a person I did not know. I immediately went to the bank ( then First Midwest ) and spoke with XXXX on XX/XX/XXXX. She printed up the check and asked if I knew XXXX XXXX ( the man who altered the check ). I said I had no idea who he was and she did paper work to submit to the bank for bank fraud. I signed the form she gave me and it was notarized at the bank. She suggested I file a police report. I called the police on XX/XX/XXXX and filled out the report ( # XXXX ) with the XXXX XXXX XXXX XXXX Department for forgery and took it to the bank, gave it to XXXX and she sent it in.
After about two months I thought I should see what was going on and I spoke to XXXX, a banker ( now Old National Bank ). She tried to get in touch with them and after several attempts told me she would call me at home when she knew anything. She called that XXXX and said she was told it would take 4 to 6 months and I would by notified by mail.
After 4 months I tried calling customer service at Old National Bank and was told they could not give me any information on the phone nor could they connect me with anyone to discuss this problem. I was told to go to the bank and see a banker.
I waited until the 6 months were up and went to the bank to try to find out what was going on. I met with banker # 3, XXXX. she said she would find out what was happening and call me. A few days later she said she was told I would have to come into the bank and sign another affidavit. She apologized. I came in on XX/XX/XXXX, signed the paper work and it was notarized and sent in.
I returned to the bank on XX/XX/XXXX and asked what was happening. she had heard nothing. I asked her to get in contact with the bank and asked that I be given a telephone number of an administrator ( not customer service ) so I could get some answers. As of Saturday, XX/XX/XXXX I have heard nothing.
|
| 11/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I visited Old National Bank branch ( address : XXXX XXXX XXXX XXXX, XXXX, WI XXXX ) on XX/XX/2019, and Ms. XXXX XXXX helped me open the checking account with {$200.00} promotion. I clearly told her that the promotion was seen on Old National Bank web page when I showed her the web page printout before my account was opened. As I checked the fine prints on the page that there was no specific statement for eligibility, so I mentioned this to Ms. XXXX, and she confirmed that I should be eligible for this promotion.
My account was opened successfully in the branch ; before I left, I asked Ms. XXXX if the code for the {$200.00} had been applied to the system during my account was opened, and she said she remembered no code was needed during the promotion period, but she would double check with her colleagues the next day, and would follow up with me later. However, I never heard from her saying anything in XX/XX/XXXX. and XX/XX/XXXX., so I followed the instructions to fulfill the requirements towards the bonus, including electronic statement enrollment, direct deposit set-up, and debit card transactions.
After all the requirements were met, I sent Ms. XXXX an email on XX/XX/2019 to confirm whether all requirements were met ; however, in her reply email, she asked me to remind her if I received the flyer in the mail, and claimed only those who received physical flyers were eligible. This is obviously inconsistent with what she told me when I opened the account regarding the promotion eligibility, so I helped her to recall what actually happened when she opened my account ; because it was not my fault, but Old National Banks error for misleading customers in the situation, so I should not be responsible for losing the bonus. Therefore, the bank should honor the bonus as promised during my account opening. Also, since her email said differently with what she told me when I opened the account, I suggested her check surveillance camera in the branch to confirm what I was informed ; but she insisted that she personally could help nothing on the bonus, and she would escalate the issue. On XX/XX/2019 ( over two weeks from my first correspondence ), I emailed her that if I did not receive any progress from the bank on this issue in one more week, I had to file a complaint against the bank to get my bonus.
|
| 07/30/2019 |
Yes |
- Vehicle loan or lease
- Lease
|
- Problems at the end of the loan or lease
- Problem with paying off the loan
|
|
Web |
|
|
My lease ended with Old National Bank inXXXX Indiana with the payment made in XX/XX/2019. Around or about XX/XX/XXXX I noticed that the lease had a balance of XXXX but the amount due on the next payment date was XXXX. I contacted Old National immediately and was told that this was just their way of flagging a lease as paid and it would clear up. I then went to the dealership where I purchased the vehicle for the residual value and actually financed it with Old National Bank in XXXX. The vehicle was purchased on XX/XX/2019. Much too my surprise I received a note from Old National seeking to collect a debt with a total amount due of XXXX on XX/XX/2019 mind you the account balance was still listed as XXXX this was the amount that was pad off in the purchase on XX/XX/19. I called ONB again and after being bounced around and actually chuckled at I was told that they did not know what the issue was and that apparently the loan officer messed up the loan process when setting up the new loan. I told them this was not the case as the XXXX XXXX dollar balance was there well before then. I asked as to why the were threatening me with collection of a XXXX XXXX dollar debt and reporting to the CB again I was made to feel like an idiot and told they didn't mean it really???? I was sent a letter threatening me with reporting to the credit bureua and that it would impact my credit rating. Just to be clear this was a collection late payment notice for XXXX on a lease that was payed off with a balance of XXXX that was actually refinanced as a purchase with the same bank ONB XXXX. I asked for a letter stating what had happened along with a letter stating that this was a fradulent collection letter for a fictitious amount and all I got from them was we will look into this and note it on your account. I assume they noted on the account with the over XXXX XXXX dollar balance. Is there a recourse when someone issues a letter for an amount that is millions of dollars over the balance that had been paid off? I fulfilled my obligations to Old National they certainly have done nothing but provide me stress and damage to my credit for no fault of my own this is all on them. I will add the as of this writing the account with a balance of XXXX has disappeared on my list of account via their website.
|
| 07/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
On XX/XX/2022 My sister sent a XXXX payment of {$2500.00} to me. I received a text message confirming the money from First Midwest that night. First Midwest was merging to Old National Bank. I paid bills that were due thinking that my money was in my account. Monday XX/XX/2022 I went into the branch on XXXX XXXX because I couldnt log into my account all weekend. Upon arrival there was so many people in the bank because of the transition. I waited 1 hour but wasnt able to be seen. Later on Monday I received a email on how to log into online banking. Upon logging in I received a {$200.00} XXXX payment but not {$2500.00} payment. On XX/XX/2022 I tried calling only to get transferred to online banking and wait 2-4 hours on the phone to get hung up on. On XX/XX/XXXX I went to the banking location on XXXX in XXXX the lady told me that there was nothing she could do that I had to call online banking & my money should be returned to the sender after 14 days. XX/XX/2022 I finally talked to someone that told there was nothing they could do I would have to call the number again because online banking was the only people that could help me. I also emailed them the same day explaining the situation. XX/XX/2022 I went the XXXX branch & the same thing ; my problem is with online banking. I was referred to the same number I had been calling all week. By now the bank has reversed credit card payments because of insufficient funds. XXXX XXXX I go back to XXXX Western branch I explain to the banker but to no avail the only suggestion is to call the same number that hasnt worked all week. I closed one account & tried to close both but the banker suggested that I wait until I receive my money to close the primary account.He also explained that at the time the XXXX payment was sent that the bank had started their merge & I didnt have online banking at the time. I showed him the email confirmation but still theres nothing that he can do. I have sent messages via email, XXXX. I have tried calling numerous times. No one has returned my calls, emails or tried to rectify this situation. Also, my sister has went to XXXX 3 times they told her that the transaction shows completed on their end.
|
| 09/18/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2023. By my attorneys request ( for the start of a severance with my XXXX XXXX XXXX ) I put A Lock on my corporate dental office checking account. Where any funds deposited into the account would be frozen. Funds could go in. No funds could be withdrawn, wire transferred out. Until an official letter ( the banks request ) on an official office letter headed paper was written to XXXX XXXX Treasury department. That I am hereby reinstating that I am taking back my corporate checking account, from any wire transfers, would no longer be allowed. Once the letter was received by treasury. I could then ( only I, the sole signer ) could then start withdrawing funds from the lock account .that was put in place on XX/XX/XXXX. The letter was received by XX/XX/XXXX ( i believe ) to the Treasury department. In the mean time XXXX withdrawals were still taken out of my account in mid XXXX with the lock still in place. And my official letter was well received making me the only person who could take out funds.
A total of a little over {$5000.00} was wired transferred out of my account. That was brought to my attention around XX/XX/XXXX.
The banking personal have informed me of this error. A complaint was filed with the XXXX that they are aware of. I have been promised numerous times the matter is being looked into and indirectly told that they will be refunding me the funds that were wired out. For almost XXXX weeks in row they are hold my much needed funds ( XXXX ) in front of me. Pawning me off to XXXX banking employee after another to tell me the catch phrase. We are looking into this. Which I find at this point gravely insulting. And, almost childish in saying we made a mistake. We are hoping to rectify this situation. We just dont know when?. ( is what the bank is telling me ) In the mean time. We are holding your funds basically XXXX.
Seeing how many calls, attempts, going in person to the bank .being always Its in our lawyers hands, somebodys hands, and we can never tell you when you will get your loosely promised funds back from us.
XXXX weeks. With no finial date in site.
Thank you for your time, XXXX XXXX
|
| 07/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
On Friday, XX/XX/2023, I initiated a transfer from my bank to my XXXX account. I had successfully done so a day or two before this time. On Friday, I received an error message saying that they had suspended my transfer and to contact the bank. This was an error with their system I was informed by the bank when I spoke with them the following day ( which was the earliest time I could contact them since the transfer was not during regular banking hours. ) I attempted to contact them three times at the earliest time listed for their hours, and couldn't get through to a customer care agent, as I was advised the bank was closed... even though it was supposed to be open. I called back later and was able to talk to an agent who did say the system had a problem, they were aware of the problem, and they were working to fix the problem, but had no estimate of when the problem would be resolved. I tried again the next day I believe, to see if it had been fixed, and it had been. However, this morning I was notified that the amount was transferred twice, due to this error on the bank 's end. This was very upsetting. This bank had taken over the bank I was initially banking with, and I had never experienced anything like this with the previous bank, or any other bank I've done business with in the past 30 years. Today, the customer " care '' representative told me " Mistakes happen. '' Well, not with my money, they don't. ( Their automated answering system is terrible, and the call dropped three times ( on their end as I made this call with a wired landline phone. Then I had to wait for 15 minutes on hold when I finally was able to complete the connection. ) She said that if they tried to fix it on their end it could take up to 10 days. She told me that I should just transfer the funds from XXXX back to my account. Yes, I already knew that, but I shouldn't have been inconvenienced because this bank made what could have been a serious mistake. I think this is very unprofessional of them. Her attitude was just the icing on the cake. I think it was a " mistake '' to hire HER. Also, it was a mistake for me to use this bank.
|
| 10/22/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
Older American |
|
I have been with XXXX XXXX XXXX for many years and in XXXX, 2015 they were bought out by XXXX XXXX XXXX XXXX XXXX. Many things have changed since that time in the way they do business. My bank account is tied to my XXXX account which I use a great deal for small purchases ( ie : {$2.00}, XXXX etc ). On XXXX XXXX, 2015 my online banking showed XXXX XXXX charges coming in that day totaling {$630.00} so I transferred {$1000.00} over to the account more than enough to cover these charges so there would not be any overdraft fees. On XXXX XXXX, 2015 I checked my online banking only to see that I had been charged {$260.00} for XXXX overdraft fees. Apparently a check for {$550.00} came in after hours of which I had no knowledge of and they paid that before the XXXX XXXX charges that were clearly showing during the day business hours. On XXXX XXXX I went into the branch and spoke with the XXXX regarding this incident. He informed me that the bank sets people up to fail by paying highest to lowest incoming items. He also informed me that this bank currently has a lawsuit going on against them for this type of behavior. He further more informed me that several other large banks around this area have already been challenged with this very practice and been forced to change the way they do this. He told me that XXXX XXXX would not change it unless the government forced them to because it is such a large money maker for the bank. If they would have use chronological time instead of highest to lowest as an honest way of calculating overdraft charges, I would have been charge only {$38.00} instead of {$260.00} that day. I also feel that charging a {$38.00} overdraft fee for a XXXX or even a {$10.00} charge is quite over the line. I have attached copies of my online banking showing this incident. This is not the first time this has occurred for me but I am a senior cistizen livng on a fixed income and feel that I am being taken advantage of. I appreciate any help that you can assist me with in this matter.
|
| 08/23/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
My bank, First Midwest Bank, was recently acquired by Old National Bank and the transition was finalized on XX/XX/2022, On XX/XX/2022 there were were 3 withdrawals for {$180.00} each from my checking account that I didn't make. I was never notified by Old National that these transactions occurred and they never notified me that my card had been suspended. Apparently after the 3 withdrawals the person who had a duplicate card, I'm assuming an employee of the bank cloned my card, tried to make credit card purchases and they were declined according to the person I spoke with at Old National. I found this out the next day XX/XX/2022 when I tried to use my debit card at my local Jewel and it was declined. The new card has never been out of my possession and I am the only person that knew my newly created PIN. I immediately logged into my account saw the 3 transactions for {$180.00} each all were withdrawals were from a XXXX ATM in XXXX XXXX and I knew I did not make them. I then called the bank and they assured me it would be taken care of. They also said they would send me another ATM card, which never arrived. On XX/XX/XXXX, I received a letter from Old National stating that the transactions were valid and they would not be reimbursing me. They never even called the XXXX XXXX police or the XXXX to pull video recordings of the person that withdrew the money from my account. If I had known they weren't at least going to do what I consider the bare minimum to trying to uncover what happened then I believe they should have to reimburse me for my loses. Below is a screen shot of the 3 transactions I'm contesting.
XX/XX/2022 ATM XXXX XXXX XXXX / XXXX XXXX XXXX XXXX XXXX IL ATM WITHDRAWAL - {$180.00} {$1400.00} XX/XX/2022 ATM XXXX XXXX XXXX / XXXX XXXX XXXX XXXX XXXX IL ATM WITHDRAWAL - {$180.00} {$1600.00} XX/XX/2022 ATM XXXX XXXX XXXX / XXXX XXXX XXXX XXXX XXXX IL ATM WITHDRAWAL XXXX {$180.00} {$1800.00} Thank you, XXXX XXXX
|
| 10/17/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Fees charged for closing account
|
|
Web |
|
|
Reference to our previous correspondence to Old National dated XXXX/XXXX/2022, and your ticket # XXXX Sale of XXXX accounts to XXXX dated XX/XX/XXXX2022 and your Client Response Teams XX/XX/XXXX2022 response via the Consumer Financial Protection Bureau.
Today ( XX/XX/XXXX2022 ) my wife and I both received two identical letters from Old National/UMB jointly XXXX dated XXXX and XXXX describing the process and timeline of transferring the existing accounts to XXXX or another XXXX custodian .
Despite the concern we raised about a forced liquidation of our investments thereby potentially realizing steep losses it appears that Old National/UMB will not permit its current customers to transfer our investments in-kind to another XXXX custodian, Ref XXXX Letter dated XXXX/XXXX/22, page 5 ; What if I do not want my Old National XXXX to transfer to XXXX?, subsection XXXX you Old XXXX HSA to another qualified HSA XXXX XXXX Please note, all XXXX investment asses must be liquidated before the transfer to the new HSA XXXX can be completed. It is unclear why an in-kind transfer can take place between Old National and XXXX but not between XXXX XXXX and another XXXX custodian XXXX
We would like to believe that the above statement was included in error. We request your immediate clarification.
It is our intent to have our accounts transferred to XXXX. Since you state that the Last day to request your Old National XXXX be closed or transferred to another XXXX custodian. is XX/XX/XXXX4, we will start the process immediately. Please also be advised that on XXXX website they clearly state that they ;. make it easy to transfer..mutual funds and other security types without needing to sell your holdings.
We are convinced that we are not the only current account holders with Old National that would realize losses on our holdings if XXXX XXXX insists on the forced investment liquidation. This will not reflect positively on XXXX XXXX.
|
| 05/05/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Vehicle was repossessed or sold the vehicle
|
|
Web |
|
|
My XXXX XXXX traded in my vehicle and used my money to put a XXXX XXXX in his name only. He did not have my permission to do this.
I am XXXX XXXX XXXX but Old National protecting just his interest ... Refuses to allow me to continue to pay on my primary vehicle.
He has his own primary vehicle.
I feel they are discriminating against me I have questioned State Attorney General and many financial institutions and informed me..
That although I was not added to the loan I should be able to continue to make the payments until I can get a court hearing to show that either one the vehicle should have been my vehicle and in my name.
Or to be refunded for the vehicle and the cash that was placed for the vehicle..
I have been making the payments on this vehicle the whole time when it left a lot the insurance was in my name I have shown proof of the vehicle that was traded in I had just had it registered and still had the stickers on the registration.
Included my bank statements which show the {$10000.00} withdrawal on XX/XX/XXXX because I originally was going to buy and XXXX from another dealership however that XXXX had maintenance issues and was waiting for parts and it was taking too long.
While I was at the dealership when XXXX put this only in his name I was not aware that that's what was taking place as I was on the phone dealing with my employer and taking care of a XXXX that was in need.
This is not the only financial scam that XXXX XXXX has taken advantage of with myself and my children and I have a XXXX pending against him in the meantime Old National has refused to allow payments to be made on the vehicle..
Have refused to hear or receive the copies of the contracts XXXX XXXX gave to me and signed.
|
| 05/24/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information that should be on the report is missing
|
|
Web |
|
|
Violation of the Privacy act of 1974. Old National Bank who holds the loan on my car has been distributing my social security number illegally and continues to do so after giving proof and requesting multiple times for them to stop. Due to Old National Banks negligence my information is being sold on the dark web, loans by strangers have been attempted in my name, large amounts of purchases have been made without my authorization. I have and still am currently all of the above as well as continuing endured great financial loss. I've contacted Old National multiple times, sent them proof that they are using my social security number as a reference number on multiple documents and inform them of the results of their negligence but it continues to fall on deaf ears. Old National refuses to remove my social security number or even address the situation at all, the only thing Old National has done, is report to the credit bureaus that I have missed payments knowingly that they are solely the reason I can not make a payment due to all my accounts being frozen or closed because of them distributing my social security number and it being used fraudulently. Old National is the sole reason I don't have a bank account and that my credit has suffered. My credit has went from the XXXX to XXXX just in the time that they have been distributing my social security number. Strangers are purchasing my information for pennies on the Dollar on the dark web, my medical information is being used without my permission, there has been attempts to take out loans on other vehicles and credit cards, my credit cards have been maxed out by strangers who have gained this information through Old Nationals negligence.
|
| 03/31/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
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My mother is a joint account holder on this account. She had a check stolen from a post office during a well documented drop box break-in event at XXXX, OK. A few other dozen checks were stolen at the same time ( XXXX ). The check was washed with a different recipient and dollar amount ( {$7500.00} ), then cashed on XXXX. We discovered the check fraud during our statement review in early XXXX, XXXX. We promptly contacted Old National Bank ( ONB ) where our checking account resides on XXXX. We then submitted to ONB the requested affidavit along with the police report #, including the letter from the postal service indicating the postal crime and check fraud that occurred. We started inquiring of ONB about reimbursement to our account soon afterwards. In early XXXX, we were told that it takes a while to work through these issues, to be patient, and check back in about 90 days. I contacted ONB on XXXX asking about an update for reimbursement. I was put in contact with the local bank 's branch manager and expressed my concern that I had no evidence or assurance that reimbursement of our account was being pursued. On XXXX, I received an email from the manager indicating that compliance, legal, and senior executives had met to discuss our case and that they would not provide any provisional or permanent credit to our account until they hear back from XXXX XXXX XXXX ( the bank that received the altered check ).
In my discussions with other banks and credit unions that we do business with, it is a standard practice for the victim 's bank to provide reimbursement while pursuing the other bank that received the fraudulent check.
|
| 06/16/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
Older American, Servicemember |
|
I was invested through e mail technology in XXXX at FIRST MIDWEST BANK XXXX Sum of legally Paid for me US {$5.00} XXXX XXXX for me from United states of Government legally so it was informed to me by United states of America XXXX XXXX by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX To : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ATTENTION XXXX XXXXXXXX : Thanks for your email and response in confirming you don't know XXXX XXXX. we have filed a report in having him arrested for false claim in stating you sent him to claim your fund.
This is to notify you that we have finalized your fund transfer process and also forwarded a telex message to the payee bank which is the First Midwest Bank to effect your payment through their online banking system. It has been settled by the government that the XXXX XXXX XXXX United States XXXX will be transferred through First Midwest Bank.
Your information has been forwarded to First Midwest Bank to enable them to set up an online bank account with your name and information to enable you Transfer your fund from their online account to any of your local bank account coordinates.
For a satisfactory payment relief and acknowledgment, you are directed to forward your Claim request and inquiries to the First Midwest Bank via their below operational Channel email address below : Contact Person : XXXX XXXX XXXX XXXX XXXX XXXX, Email : XXXX after I was up dated to XXXX XXXX I was Contacted the Bank XXXX of XXXX XXXX XXXX XXXX XXXX for my investments And to date what I was invested to This Bank No Any responses for al legal funds?
|
| 11/03/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
Servicemember |
|
I invested {$10000.00} in a friends company. This friend banks with Old National Bank My investment matured, and my friend wrote a check to me on XXXX XX/XX/XXXX in the amount of {$10000.00} ( check # XXXX ). I was not aware this check was in the mail.
This check was stolen from my mailbox and cashed on XXXX XX/XX/XXXX at a XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX. I was not in XXXX at the time this check was cashed, as I had departed the city at XXXX on XXXX XXXX to XXXX XXXX XXXX.
I do not have a bank account at XXXX XXXX XXXXXXXX. XXXX XXXX XXXX check cashing policy states it will not cash a check for someone without a bank account with an exception : Some check types can be cashed if you don't have an account ( there's a fee associated with this service ), but the transaction must be performed at a full-service financial center and not a drive-up location.
In XX/XX/XXXX I first discovered the missing check when catching up with my friend I filed a police report on XXXX XX/XX/XXXX I filed a claim with Old National Bank on XXXX XX/XX/XXXX I was never contacted by XXXX XXXX XXXX during the course of the investigation XXXX XXXX XXXX denied my claim on XXXX XX/XX/XXXX, stating, Our review determined that the intended payee received benefit from the check ( s ). The check was deposited into the intended payee account.
Please recall, I did not have nor have I ever had an account at XXXX XXXX XXXX nor was I even in XXXX XXXX XXXXXXXX at this time XXXX XXXX XXXXXXXX refuses to work with me to resolve this issue because I am not a customer Old National Bank refuses to re-open this investigation
|
| 07/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
I was a customer of First Midwest Bank which was taken over by Old National Bank effective XX/XX/2022. Since the takeover I have not had proper access to my funds. Old National Bank shut off First Midwest debit cards on XX/XX/2022, shutting off my direct access to my funds. I have not received a debit card from the Old National Bank despite ordering a card on XX/XX/2022, XX/XX/2022, XX/XX/2022, XX/XX/2022, XX/XX/2022, and XX/XX/2022. According to several customer service representatives, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX there were debit cards ordered all sent to the wrong address ( two different wrong addresses ), even though they repeatedly tell me they have my correct address on file.
I have been unable to get ahold of anyone who has the access or the power to get me a debit card or access to my funds. I have requested to have my funds wired out of the bank so I can get access to pay bill etc. I was told by customer care the only way I can wire funds is to personally come into a branch location which I am unable to do as I currently reside in the state of Arizona and there is not a physical location of this new bank within a thousand miles.
Note, when I call the bank each time all of the numbers are routed to a customer service representative results in hour upon hour of being on hold.
It is not legal for the bank to seize my funds, cutting off access to me without a court order. Is there anything anyone can do to help me get access to my funds short of getting on a plane ( without access to funds to pay for the ticket ), and going in person to get access to my funds.
|
| 09/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/XXXX a check cleared my First Midwest Bank ( now Old National Bank ) checking account. The amount of the cleared check was for {$1500.00}, and I knew I never wrote a check for that large a sum. I noticed it while checking my online account so I clicked to view the check. The name of the person I wrote the check to was crossed out and another name was written over it. The original amount of the check for {$15.00} was changed to {$1500.00}. The line with the written amount remained unchanged ( still written for XXXX and XXXX dollars ), yet this check somehow cleared for {$1500.00}. The check had been mailed at the XXXX, Illinois Post Office, and obviously was intercepted at some point and altered.
I immediately went to my First Midwest Branch in XXXX to report the incident. They reported that the check was deposited electronically at XXXX XXXX XXXXXXXX. I was told that the written line amount always would supersede the amount in the dollar amount field, but somehow this was not the case. Also, a crossed-out name should be flagged and such a check should never be cashed.
An affidavit was filed around the XXXX of XXXX, when I caught the fraud on my account. It has now been over 3 months and Old National Bank is saying that once the affidavit is filed, things are out of their control. My {$1500.00} has still not been returned to my account. It would seem to be a pretty cut and dried investigation, with 2 glaring changes ( Name crossed out and difference between the dollar amount line and written line amount ). Why would it take so long to return my money?
|
| 04/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XXXX XXXX I deposited a check in the amount of {$25000.00}. Four days later, on XX/XX/2023 I verified deposit and availability of funds. Bank confirmed availability of funds at just over {$40000.00}. Later that same day, I made a payment in the amount of {$28000.00} to XXXX XXXX.
Next day ( XX/XX/XXXX ), Old National Bank returned payment as NSF. I contacted bank immediately and talked to branch manager, XXXX XXXX. He informed me bank put a hold on deposit and admitted they failed to advise me or give me any type of notification a hold was put on deposit. Again, this was retroactively done AFTER deposit made and verification of availability of funds.
XXXX XXXX admitted mistake was 100 % on Old National Banks end and they would fix it immediately, even going so far as calling XXXX XXXX on three way call to admit mistake and correct it so we could resubmit payment.
I was promised follow up next day which never happened. I left several messages on XX/XX/XXXX and XX/XX/XXXX, none of which were responded to.
The only follow-up I have received from XXXX XXXX and Old National Bank was a sales pitch to try and get me to open a high yield account with them!
As of XX/XX/XXXX, the funds are STILL not available and I have not received any further follow-up. I do understand banks have a right to hold deposits ; however, I further understand that legally they are required to provide notification of said hold.
Old National Banks incompetence and failure to provide the legally required written notice has caused great embarrassment and financial harm to myself.
|
| 04/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Can't stop withdrawals from your account
|
|
Web |
Older American |
|
My bank 's checking account has been debited {$5.00} for the last several months. This is the information that shows on my account : XX/XX/XXXX XXXX XXXX XXXX / ( my name here ) ACH WITHDRAWAL - {$5.00} XXXX talked to my local Old National bank 3 or 4 times in XXXX of XXXX. They did refund me 2 of the debits and cancelled my card and issued a new one. The charges still appeared. The local representative tried to look into it and said it has to do with a XXXX XXXX. I called the XXXX XXXX XXXX phone number my bank gave me and the XXXX representative said they needed some different tracking data that they said my bank should have.
I reached out to my bank again ( one particular person that I was communicating with ) but they never contacted me again with the information I asked for. I do believe I left a voice message since we were doing this on the phone.
I left the state for 5 months and left this issue go. I see the {$5.00} is still being withdrawn from my account each month.
This withdrawal started in XX/XX/XXXXXXXX XXXX XXXX XXXX / ( my name here ) ACH WITHDRAWAL And on the following dates XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX My bank reimbursed me for 2 of these unauthorized withdrawals XX/XX/XXXX XXXX XXXX Unknown/unauth / ( my name and account number here ) CREDIT {$5.00} XX/XX/XXXX XXXX Org Unknown/unauth / ( my name and account number here ) CREDIT {$5.00} I can not find any information on the internet with " XXXX XXXX XXXX '' or any XXXX XXXX XXXX.
Please help My bank is Old National Bank
|
| 09/27/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Older American, Servicemember |
|
XX/XX/XXXX Indiana stated that the amount that Old National Bank provided on my XXXX Form XXXX did not match the tax payments they received. My XXXX form shows {$2000.00} was filed with Indiana, however Indiana states they only received {$340.00} of those payments.
I called Old National on XX/XX/XXXX and was informed that they merged with First Midwest Bank ( who used to make my pension payments ). Old National decided to merge the state ID 's so that the retiree only received XXXX XXXX form.
Originally, Old National Bank tried telling me that it's not their problem. However, they quickly realized it was because I couldn't prove they sent the money.
I have been in contact several times with only a response that they are working on it. My last request for an update was on XX/XX/XXXX. I requested the steps taken and where they stand in the process. I have yet to get a response.
Personally, I believe they should pay me the {$1700.00} due until they get their issue straightened out with the Indiana department of revenue.
Supposedly, I'm the only person in all of the Ironworkers Pension payments they make that this has happened to. If that's the case, I'm really concerned with what has happened with my money.
I was also told by an Indiana Department of Revenue that this bank was being looked at. They also told me that they do not have this amount on the XXXX file from Old National. they say it only shows the {$340.00}, not the total deducted. I also shared this information with XXXX XXXX at Old National.
|
| 08/12/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
Older American |
|
It is our belief that our mortgage with XXXX Bank and Old National Bank is based on fraud. I have attached documents to support our claim. The following is a breakdown of our complaint : List of events Pertaining to a loan of XXXX and XXXX XXXX XX/XX/2009 a Note is signed with XXXX, XX/XX/2009 a Mortgage is signed with XXXX Bank Mortgage dated XX/XX/2009 is recorded into the records of the XXXX XXXX XXXX of Deeds on XX/XX/2009. The purpose of the recordation is to memorialize the sale of the property thru the Note which evidences the debt and the Mortgage is which attaches itself to the intangible obligation evidenced by the debt Shortly after signing, an interest of the loan was sold to XXXX XXXX. The interest that was sold to the trust was the intangible obligation ( the debt ).
There is No indorsement on the Note in which one would acquire rights to the Note.
There is an incomplete stamping on the Note which has released the right to the Note without recourse to an as of yet unnamed payee.
There is no Assignment to XXXX XXXX With XXXX releasing its rights to an as of yet unnamed payee, without recourse, no one will acquire rights to the XXXX Note without being named to the Note The claim that the XXXX loan is a secured loan is unsupported with any factual evidence.The claim that the incomplete stamping is a Blank Endorsement is a XXXX claim as they are attempting to make you thing that right are thru some other means other than XXXX. XXXX to acquire rights to a negotiable instrument.
|
| 10/09/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Web |
Older American |
|
Original loan was through XXXX XXXXXXXX XXXX in XX/XX/XXXX. Old National Bank bought them and started servicing this loan in XX/XX/XXXX. My XX/XX/XXXX payment was made via auto-pay at XXXX XXXX website as was all previous payments. The payment came out of my bank on XX/XX/XXXX, was credited by XXXX XXXX Bank on XX/XX/XXXX, but was mysteriously " reversed '' on XX/XX/XXXX. An error code of " XXXX '' is associated with this reversal, but XXXX XXXX has no explanation as to what that means. This reversal resulted in late fees and continual letters from the XXXX XXXX Collections Dept. However, NO funds were returned to my bank account.
This " reversal '' is obviously a computer error on XXXX XXXX 's side since my bank balance the day payment was taken was just shy of $ XXXX AND no funds were credited back to my bank. Since then, late fees have been included...
I called the bank twice before receiving the first late notice on XX/XX/XXXX. After that, I have called the collections department AND the Client Care Dept several times. I have been told repeatedly that XXXX XXXX has no idea what happened or why it happened, but demand that I " catch-up '' on my payments.
I have corresponded via email that included four months of my bank statements ( proving no funds were returned to me ) AND trace numbers of the payments provided by my own bank.
No answers yet.
|
| 10/04/2016 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan modification,collection,foreclosure
|
|
Web |
Older American |
|
I have a mortgage on a house XXXX. When I moved back XXXX, I rented out the house. After being denied the pay that was due me and being fired when I filed a lawsuit to collect, and a tenant that did not pay, I could no longer afford to keep the house. I also had to put my primary residence on the market. I stopped paying the mortgage in Wisconsin and contacted the lender. I requested to do a deed in lieu of foreclosure. I was told that they would not accept that if I did not put the house on the market. I finally talked them into considering it, but they sent me as much paperwork to complete as if I were buying a house. I spoke to them again and said that I did n't have everything they wanted and they said that they would not consider the deed in lieu without it. Someone contacted me to potentially buy the house on a short sale so I contacted the bank again. Same paperwork and they would not consider it without an offer in hand. The potential buyer did not want to go through the formal offer process without knowing that the bank would consider it. I still can not pay the mortgage and they will still not accept a deed in lieu and are moving forward with foreclosure. I now need to deal with their attorneys. I can not use the XXXX Foreclosure Mediation Program because it requires you to be there in person and I can not afford the trip.
|
| 05/24/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
On XX/XX/XXXX I opened up a checking account with old national bank under a promotion stating '' 1Offer is non-transferable and is not available for XXXX XXXX XXXX. MAILER OR EMAIL WITH OFFER MUST BE PRESENTED AT ACCOUNT OPENING TO RECEIVE THE BONUS. To receive the bonus if opening checking account online, the account must be opened using the XXXX link. Account must be opened by XX/XX/XXXX. {$50.00} minimum deposit required to open all accounts. {$200.00} bonus will be deposited into the checking account after automatic direct deposits totaling {$500.00} or more AND 10 Old National debit card transactions ( ATM withdrawals are not eligible ) are received within 75 days of account opening. Account must be open and in good standing at the time the incentive is paid. Bonus valid for ONB Everyday, ONB Preferred and ONB Classic. ONB Preferred and ONB Classic earn .01 % Annual Percentage Yield ( APY ), accurate as of XX/XX/XXXX, and may change after account is opened. Additionally, fees may reduce earnings on the account. Not valid with any other Old NationaXXXX offer. '' I met all of the terms completing a direct deposit on XX/XX/XXXX and completing 10 debit card transactions on XX/XX/XXXX. I followed up with the bank on 3 separate occasions via phone calls and I still they still have not honored the terms of the promotion.
|
| 12/13/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
Servicemember |
|
XX/XX/XXXX I started contributing $ XXXX check to my XXXX account XXXX about $ XXXX. I never opted for electronic statements only, and never was told about a {$2.00} paper statement fee XXXX nor was I charged for XXXX until XX/XX/XXXX ). XX/XX/XXXX, I moved from my old residence XXXX, XXXX XXXX, MT XXXX to XXXX Spruce Court, XXXX XXXX, MT XXXX and did not update my mailing address with XXXX XXXX Bank. They began charging me a {$10.00} fee for having my XXXX returned to them, and continued to charge this fee until XX/XX/XXXX. I checked my account to see the balance on XX/XX/XXXX after making a purchase and learned of the fees. The following day, I called XXXX XXXX Bank to see if we could find some resolution, and the representative said they would only give back XXXX fees ( {$20.00} XXXX. I was not satisfied and called back. After much argument, they offered to give me {$80.00}, but I still was n't satisfied because this was n't a mistake where the account insufficient funds or was in a delinquent status. My mailing address was wrong and my statement was returned to the bank. They did not call or email me at any time, despite having my contact information. I only got XXXX emails from XXXX XXXX - XXXX to verify online enrollment and another to tell me about an update to their website. Total fees are {$180.00} dollars.
|
| 03/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened as a result of fraud
|
|
Web |
Older American |
|
As a Victim of Identity theft. I have received Banks statement from many Banks. I had contact with those Banks and closed. The only Bank that I hve left to investigate and close is Old National Bank through XXXX but the Account wasn't able to closed. The address of the bank the the theft open under my name is XXXX XXXX XXXX XXXXXXXX IN XXXX .I called XXXX XXXX , The Bank Fraud Investigation , Her phone number is XXXX.
Fax number is XXXX is XXXX. I had called the Banks many time to close the account. XXXX said because the natural of deposit she could not close the account. She asked if I ever had United state saving bond which presume the account can not be closed. On Friday XXXX, I received two form XXXX sent from Old National Bank. The first Account number on XXXX is XXXX earned interest income is {$14000.00} and the second account number is XXXX earned {$15000.00}. Both for the Identity Theft used my Identity to these accounts and get interest income. It is Criminal and unlawful. Also, The Identity Theft open ONB Every day Checking account number is XXXXWith amount {$6000.00}. Please help me to close these accounts and adjust form XXXX that effect my Tax Return. Thanks for your help and support.
|
| 08/14/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
Older American |
|
I had an unauthorized charge to my checking account XXXX. These 3 companies charged my account while I was online applying for a personal Loan. My personal bank information leaked out to these 3 companies. They explained to me they had returned the withdrawals on certain dates. I should have had a small amount left in the account after the Overdraft fees were erased. I shouldn't have had overdrafts fees to begin with : // I was online and applying for a loan and these 3 charges showed up on my account with checks written to my account.They got ahold of my account #. I tried to cancel over the phone and she wouldn't take no for an answer. I called back the next day to cancel and they said they'd cancel all 3 charges and put the money back ; ( $ XXXX # XXXX, phone # XXXX, XX/XX/XXXX / $ XXXX # XXXX, phone # XXXX or XXXX, XX/XX/XXXX, / $ XXXX # XXXX, phone # XXXX, XX/XX/XXXX. They claimed they returned the XXXX XXXX {$17.00} on the XX/XX/XXXX, -and XXXX XXXX XXXXXXXX {$29.00} on XX/XX/XXXX, -and {$31.00} the XX/XX/XXXX. I have an Overdraft laim f {$140.00} and a missing check of {$31.00} from XXXX XXXX. The Old National Bank took my charge card, closed my account and sent it to collections.
|
| 12/19/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
- Trying to communicate with the company to fix an issue while managing or servicing your loan
|
|
Web |
|
|
I been struggling for over a year now with this company that keeps making billing errors, ignoring my certified letters and refuse to communicate with me properly on paper!
See all the letters submitted attached.
They are showing reversal of payments on statements then reapply while I never received no reversals ( I questioned their accounting methods many times ), they received a draft payment on XX/XX/2023 Before the due date and never applied it ( proof of usps reception ) yet sending me collection letters for their incompetency.
Letters of disputes sent : XXXX XXXX - UNANSWERED AS OF TODAY XX/XX/2023 - UNANSWERED AS OF TODAY XX/XX/2023 - UNANSWERED AS OF TODAY I put them on notice for over 3 months now that if I didn't received updated statement and an answer I would start filling a claim to CFPB and initiate Arbitration claim.
I follow the law, the regulations and they keep violating my rights, commit billing errors and questionable methods of accounting, still no proof of contract and no valuable consideration to start with! I am really frustrated of the time wasted doing all this dispute letters to prove my good faith and good standing.
|
| 07/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I and my family members opened accounts at Old National Bank on XX/XX/XXXX. They were approved one day, and login blocked the next. Imagine our surprise when we called in and found out that the accounts were closed! What a great turnaround time, less than 24 hours before they approve our account and close our account. We got a letter in the mail half a week later ( around XX/XX/XXXX ) confirming this.
Now, what's more, we each made an initial deposit of {$500.00}. We were never contacted, either by phone, or by mail, as to the existence of this deposit and how it would be returned to us. The agent on the phone similarly made no mention of the deposit or its return.
Closing an account is one thing. Although it's terrible customer service, the terms say that companies have the right to close accounts for whatever reason ... sure sure. But companies do not get to close accounts, keep the money, and buy themselves XXXX or whatever else they've done with the {$500.00} deposits they stole from us. And, as a bonus, pretend that the {$500.00} opening deposits don't exist.
This is corporate thievery at its worst and Old National should be ashamed.
|
| 12/17/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I would like to file an additional complaint against Old National Bank. Upon reading the response to their complaint more thoroughly after disputing the original response, I read that Old National Bank claims that I went into the banking center which housed my bank account exhibiting disruptive and belligerent behavior. This could not be further from the truth, as the banking center which housed my checking account is located in XXXX, which I have not been in for over a year, as lately the job I have has me working in XXXX and the XXXX. I can barely find the time to drive down to XXXX to service my customers down there. This statement is slanderous and libelous. I expect Old National Bank retracts that statement. I did raise my voice on the phone with collections, but I only went into a banking center of Old National in XXXX to make a deposit. I expect Old National to be truthful in their response. Lying and slandering people is not " banking with integrity '' which Old National claims to do. Furthermore, I would like the XXXX be contacted and the removal of their accreditation of Old National Bank to be looked into.
|
| 12/13/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
A Wire Transfer was made from old national bank Old National Bank, XXXX, IN XXXX XXXX XXXX a US Citizen from XXXX XXXX XXXX, XXXX, Indiana, XXXX.
Payment for USD XXXX was made on on XXXX XX/XX/2022 to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to purchase mobile accessories.
There was no communication while XXXX XXXX XXXX holidays with the company so wire XXXX was done. but later she got goods by XXXX. Proof of delivery also have But XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX Inactivated the account cause of XXXX
XXXX XXXX and her XXXX went to Old national bank XXXX XXXX and the wire department also many times but bank not cancel or terminated the XXXX XXXX.
To the bank never listen and not provide any termination. not done anything, cause of this XXXX XXXX XXXX Bank Account has been inactive and on the edge of disclosure. both the banks not doing any communication and just trouble the XXXX.
Please see into this matter, just need wire cancellation and also XXXX from old national bank towards the XXXX XXXX XXXX.
XXXX XXXX has submitted documents for her fault and admitted it.
waiting youre reply
|
| 10/16/2018 |
Yes |
- Debt collection
- Credit card debt
|
- Written notification about debt
- Didn't receive notice of right to dispute
|
|
Web |
|
|
In XXXX of 2013 I had traveled to XXXX for my sisters wedding. I was gone for the entire month of XXXX. Prior to that period I had withdrawn most all my capital in my checking account for financial security for international travel. Upon my arrival back to my house, XX/XX/XXXX, I had received a letter stating that my account had been charged a monthly fee and due to lack of sufficient funds had been overdrafted to an excessive charge of {$240.00}, within one month, for lack of sufficient funds and then overdraft fee 's self imposed by the bank. Within one months time I had been sent to collections without any contact or right to dispute the charges. I went to the bank to dispute the charges but they provided no assistance at all and said it was too late and was out of there hands to do anything. I was charged overdraft fee 's in bad faith and sent to collections within a months time without any right to dispute. They bank 's incentives were aligned with maximizing profit by charging me an excessive amount of fee 's and sending them to collections to force payment without letting me dispute anything.
|
| 10/05/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
I am a XXXX American and receive Social Security XXXX through XXXX, and they changed over to Old National Bank recently ... XXXX. I believe these institutions have charged ( possibly ) millions of dollars in overdraft fees to those of us on XXXX who receive XXXX paycheck per month during this change over. I lost an unexpected {$120.00} ( ca ) and was treated horribly by the bank manager at my branch in XXXX. Could you check to see how much social security money they took ( total ) from us ... the poorest of the poor. I have more to tell, just not enough space. Please call me to discuss. The charges will be in the form of {$8.00} per day for each day the account was overdrawn. I believe they carefully planned and manipulated our accounts and lack of true understanding ( took advantage ... especially of the elderly and XXXX. ) See how many {$8.00} service fees were charged during the last two weeks of XXXX ... up until the time our social security was directly deposited into our accounts. I am considering filing a class action law suit so that we XXXX SSI/XXXX recipients can get our money returned.
|
| 12/20/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
Basically, what strikes me funny, is how I was disruptive at the XXXX XXXX, MI branch. All I did was deposit {$100.00} and then when they advised me that they would not refund the overdraft fees, I basically told them that when I find a better bank, I would switch over. I now found a better bank. I want evidence produced which backs up Old National 's claims that I was disruptive. I was never asked to leave, I did my business and was gone no more than 10 minutes. I do n't see how that 's being " disruptive. '' Being disruptive is when I would not allow other clients to the window or create a public disturbance, when I did not do that. Furthermore, there were n't even any other clients in the banking center when I went in there. Advise Old National to be careful about slander and libel. If they maintain that I was disturbing and threatening, I will contact my attorney and look into filing a slander or libel suit. I would suggest dropping that claim that I was disruptive, unless they have a recording or physical evidence that I was disruptive at that particular banking center.
|
| 08/31/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
My wife and I both have XXXX accounts with Old National Bank. The funds have been invested in various mutual funds for several years. Earlier this month ( XXXX ) we became aware that Old National Bank is in the process of selling its XXXX business to XXXX XXXX XXXX with an expected closing in the XXXX Quarter of this year. We have no concern with this sale/transfer of our accounts EXCEPT that if the transfer means automatic liquidation of our funds with a subsequent transfer of cash to XXXX we will likely involuntarily be forced to accept investment losses. This is not acceptable. We saved for years and want to control as much as we can when to liquidate our investment holdings.
On XX/XX/XXXX I informed Old National Bank of our concern using the secure message option on their website. They assigned a ticket number XXXX to our case. Today I see that our request was simply ignored ; " This ticket has been closed '' took place XX/XX/XXXX without any response whatsoever.
We have not been able to locate any information about this sale on Old National Banks ' website.
|
| 12/28/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
My mortgage was with XXXX XXXX in XXXX I had several problems with XXXX XXXX applying my mortgage payments correctly, XXXX XXXX became Old National bank XXXX and my mortgage was totally incorrect. I was current with my payment and several payment sat in the partial payment unapplied section of my account. Old National bank stated sending me default statements I asked for my payment history from XXXX XXXX on several occasions but was told time after time XXXX XXXX records were not available I spoke with the bank rep and she made several calls, This cause my property to go in to go in bankruptcy in XXXX I haven't missed a payment on a fixed loan my mortgage was {$840.00} in XXXX to {$970.00} in XXXX to {$1000.00} in XXXX I paid {$5000.00} in escrow in XXXX but I got a statement from Old national bank that states my escrow balance is only {$1400.00} Old National bank was paying to Insurance two separate home insurance policy with out my knowledge also paying my special assessments after in XXXX,XXXX and XXXX causing my fixed mortgage to raise out of control.
|
| 06/30/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
XXXX XXXXXXXX and XXXX XXXX stated that it was their policy to ask for a in footprint State ID to open an account or proof of address including a lease, signed federal income tax or utility bill. A utility bill from XXXX XXXX cell phone bill, which the federal government considers a utility, was not accepted stating that " it was not a utility bill ''. This happened at both the Old National Bank location at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX both locations at which both managers refused to open a bank account stating the above. Even when presented with a utility bill, multiple bills received via mail, Unexpired XXXX passport, valid XXXXXXXX XXXX Drivers license, Social Security card, paystubs and XXXX ( with current Illinois address within their footprint ). Both XXXX XXXX and XXXX XXXX refused to open accounts which I fear was based on race and social economic status as they question how much I would be bringing to the bank, discriminated agaist me. This event occurred on XX/XX/2023.
|
| 11/02/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
To Whom It May Concern.
I have been advised to seek legal action against Old National Bank regarding the continued false reporting of a " outstanding charged off mortgage with a balance of $ XXXX and updated regularly so it keeps hitting my credit score since XXXX! '' This is against the CFPB and well as the FCRA rules and regulations. Additionally on both XXXX XXXX, XXXX and XXXX XXXX, XXXX I brought to the attention of XXXX XXXX that fact that ONB was reporting a foreclosure without the mention of our agreed " settlement agreement '' of which I have been paying on since XXXX. I have copies of those emails received by her for which nothing or no corrective actions were taken by ONB. I had no idea that ONB was reporting the delinquency of this notes full amount since XXXX!
I will be speaking with an attorney this week to seek legal action against ONB as well as compensatory and punitive damages. This issue has greatly impacted my insurance rates and denial of several loan applications including but not limited to a recent refinance.
|
| 07/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
First Midwest bank now known as old national bank completely miss handled The situation, lost my funds, my E statements to go along with it, and refuses to do anything about it and its been over two weeks. Starting XX/XX/2022 I was no longer able to use my card and the remaining funds I had on it. XX/XX/2022 I could not access my online banking nor could I set up my online banking because of a system failure on their part. XX/XX/2022 I went to the bank next to the XXXX in XXXX, IL And it was the most awful service I think Ive ever had! Not only was I told that I was going to get back to you after being there for two hours no one got back to me and I was told that hopefully itll show up between a week and a month from now I have no funds to feed my children no funds for emergency cases And I have no card to use. Ive tried getting in touch with people higher up but the people at the branches make it much harder to do so. Ive been crying for a while now I feel like theres no end to this my money is lost and no one is willing to help me
|
| 09/25/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
XX/XX/2021 - I used my bank 's HSA checking account to make an online payment ( via debit card ) to my 3rd party XXXX administrator, XXXXXXXX XXXX payments are an authorized use for an HSA account.
XX/XX/2021 - My bank refused to clear the payment, and the transaction was voided. They are not showing this activity on their user portal.
XX/XX/2021 - I used my bank 's HSA checking account ( debit card ) to again attempt the online XXXX payment due to XXXX.
XX/XX/2021 - I also communicated with my bank via their secure e-mail system. I informed them I was using this account to make authorized XXXX payments to XXXX. I requested they not VOID my payments.
XX/XX/2021 - My bank replied ( by their secure e-mail system ) with a single comment, " I have notated the account for you. '' XX/XX/2021 - My bank refused to clear the payment, and the transaction was voided. They are not showing this activity on their user portal.
XX/XX/2021 - I communicated with my bank, requesting they reverse this action. Time is of the essence.
|
| 09/02/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Setting up online banking or requesting account info over the phone requires me to provide my full social security number. Old National bank personnel are very adamant about the quality of their security protocols, but they don't seem to understand that their practice of requiring full SSNs to even get in to their system presents an unnecessary security risk to customers. The fact that the Social Security Administration itself, along with the NSA, Dep't of Homeland Security , Dep't of Defense, and many others including banks, have been hacked rendering these assurances moot, It is unnecessary to provide a full SSN to verify someone's ID. Old National is the only institution I deal with that requires this. All others require only the last XXXX digits of the XXXX to verify XXXX XXXX XXXX from another.
Old National exposes its customers to abuse and corruption by creating an avoidable opportunity for data miners, scammers, and other nefarious actors to poach important personal information.
|
| 08/03/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
I WAS CONTACTED BY THIS SAID COMPANY XXXX XXXX XXXX XXXX XXXX XXXX. THEY TOLD ME THEY HAD A BUYER FOR MY TIMESHARE. WELL THAT WAS NOT THE CASE. THEY ONLY WANTED TO STEAL MY MONEY AND NEVER BE HEARD FROM AGAIN. I PAID THEM SEVERAL TIMES ; XX/XX/XXXX XXXX XXXX XXXX MY VISA DEBIT XX/XX/XXXX XXXX XXXX-XXXX WIRE FROM MY BANK XX/XX/XXXX XXXX XXXX-XXXX WIRE FROM MY BANK XX/XX/XXXX XXXX XXXX-XXXX WIRE FROM MY BANK XX/XX/XXXX XXXX XXXX-XXXX WIRE FROM MY BANK I ALSO FILED WITH THE ATTORNEY GENERALS OFFICE AND I AM GETTING BACK MONEY FROM XXXX XXXX BUT ITS NOT THE FULL AMOUNT I PAID TO THEM. ATTORNEY GENERAL HAS ME RECIEVING XXXX A MONTH UNTIL I GET BACK XXXX BUT I PAID THEM XXXX ALL TOGETHER. WAS PRAYING THAT MAYBE I COULD GET THE FULL AMOUNT I PAID THEM BACK WITH SOME HELP FROM CFPB. I AM A SENIOR CITIZEN AND I LIVE ON A FIXED INCOME. THIS IS SENIOR CITIZEN ABUSE AND IT JUST ISNT RIGHT THAT THESE SAID COMPANIES ARE ABLE TO TAKE FROM ELDERLY PEOPLE LIKE THIS. PLEASE HELP ME.
|
| 08/18/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
APPLIED TO INCREASE HELOC TO XXXX TO OLD NATIONAL BANK. SUBMITTED PAPERWORK AND MENTIONED WE WOULD USE FUNDS TO REPLACE DECK. XXXX XXXX IS THE REP AT OLD NATIONAL BANK. MORTAGE LOAN IDENTIFIER XXXX. FIRST LETTER DATED XX/XX/XXXX. WE STARTED TO REMOVE SOME OF DECK TO SAVE MONEY BEFORE THIS. THE ASSOR CAME TO PROPERTY TO ASSESS AND WOULD NOT DO IT BECAUSE IT WAS TO DANGEROUS. WE WERE DENIED THE NEW HELOC AND RECIEVED THE LETTER ON XX/XX/XXXX. THE REASON STATES VALUE OR TYPE OF COLLATERAL NOT SUFFICIENT. XXXX SUGGESTED WE WITHDRAW XXXX BEFORE START OF PROCESS WHICH WE DID. OUR HOUSE IS ALMOST PAID FOR, WE HAVE EXCELLENT CREDIT SCORES, AND AS I UNDERSTAND IT WE ARE USING COLLATERAL IN OUR HOUSE EQUITY. I DO NOT UNDERSTAND. I SUBMITTED A COMPLAINT WITH STATE OF WIS AND THEY FOWARDED IT OFFICE OF THE COMPTROLLER OF CURRENCY. XX/XX/XXXX I GOT A LETTER FROM THEM SAYING IT DOESN'T FALL UNDER THEIR JURISDICTION AND TO SUBMIT THIS WITH YOU.
|
| 12/29/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
My wife had an XXXX account with Old National Bank which we were first told was closed at our request no later than XXXX. Since that time, we continued to recieve account statements and communications from Old National Bank implying that the account was still open. Through numerous contacts with Old National bank over the years since XXXX, no fewer than 4 regarding ensuring the account was closed, we were told that the account was already closed and that there was nothing else that we needed to do. Fast forward to today, we are now recieving letters from XXXX XXXX which bought the XXXX business from Old National Bank. We are being told that our new XXXX balance XXXX account at XXXX ( which was bought out from Old National ) is inactive and will start being assessed inactivity fees. IF our account was indeed closed at Old National Bank, why was it sold, alongwith all of our personal information, to the new entity?
|
| 07/11/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
Hi my Name is XXXX XXXX Old National Merged with First Midwest Bank today I when to the Bank because they never sent my Debt Card out also there an illegal transaction on my account. when I arrived at the bank the wait was 2 hours at my old First Midwest on XXXX and XXXX who did not have access to my bank account so the nice lady issued my a debt card but she could not set the pin she did not access to this function, so she informed to us my debt card has a credit card I could not do this has well even the card said unauthorized user I tried their phone line has a busy signal I just called while I'm typing this complaint still a busy signal. I have not access to my account or my money I had to miss my VA ( Veterans Administration ) Appointment because I could not buy gas for my car because of this thing I needed for today I repeat I do not have access to my account or money my bank can not access my account ether
|
| 11/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
OLD NATIONAL BANK account is incorrect and should be removed from my credit report. i disputed many times and it was removed correctly from credit bureaus after proper investigation ( see attachments ) but they keep showing back up on XXXX report, reporting incorrect information. XXXX removed it properly in XXXX and it is now back on for some reason I been battling with them and sent numerous certified letters without ANY answers from them!! they clearly violates my right as a consumer and wrongly report incorrect information on my credit report. I put them on notice, sent cease and desist letters, asking for valid proof of contract on this account... it is greatly impacting my credit worthiness i worked very hard for!
Since they ignore the law and my letters, i am kindly asking you to make proper remedy to this and make sure my credit is reflecting accurate and true information!
I appreciate your help!
|
| 02/07/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
Older American, Servicemember |
|
On XX/XX/22 we send a birthday card and check for {$1100.00} to our daughter through thXXXX XXXX XXXX XXXX This check cleared our bank on XX/XX/22 and XX/XX/22 we caught it being cashed for the amount of {$5100.00} with the name on the check being XXXX XXXX. The same day we reported this to our bank 's fraud department ( Old National Bank ) and to our Police Department ( XXXX Police Department ) filling out all required forms for both. We want to press charges against the person responsible and Police Incident Number is XXXX, XXXX XXXX : XXXX and his badge # is XXXX. This forgery took place over three months ago and all our bank will tell us is, that the check was chased at a XXXXXXXX XXXXXXXX and that it is up to them to return our money. The check was clearly forged and all we are getting is a run around. We're retired and need our money back.
If you need more information just let me know.
|
| 05/27/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
I reported several times as I was processing mortgage loans that the loans were NOT DU approved or eligible for a mortgage loan. I was told to process it anyway. Many times I found errors and the loan officer admitting to manipulating a borrowers assets to get approval on a loan when that borrower never had that money in an account. Loans were processed even though they were NOT approved and actually DENIED! I was fired after 4 months of pointing these things out! I am older and believe in honesty and not putting people in loans/mortgages that they can not afford only for them to be devastated when they get their home foreclosed on. This is a practice that needs stopped! I was promptly wrote up for job performance after being denied training ( documentation to support ) and at month 3 with the company. This was only an excuse to terminate me because I was questioning their practices.
|
| 07/26/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I receive a biweekly XXXX transfer from the father of my children every two weeks in the amount of {$1000.00}. On XXXX XXXX various changes were made to my First Midwest checking account by Old National Bank as part of their acquisition of First Midwest ( outlined in a separate complaint ). During this transition of my account the XXXX payment was lost, and all attempts to recover the funds have so far failed. XXXX, the originating bank, confirmed that the payment was successfully completed to my account. However despite this evidence, no one at Old National is either willing or able to locate the money, which has left my account overdrawn for the past two weeks and has forced me to beg and borrow money just to make ends meet. I have tried calling XXXX myself, but they refer me back to Old National and Old National has been unwilling to talk to XXXX on my behalf.
|
| 08/12/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Old National Bank called me a couple of weeks ago to ask me to make a payment. I explained that I had never applied for a loan there, and that all three of my credit reports have been frozen for several years, so no one should be able to establish any new credit in my name without my knowing about it, so I assumed that the call was fake.
Then, on Thursday XX/XX/2022 I received a Past Due Notice from the same company -- Old National Bank ( XXXX XXXX XXXX XXXX, IN XXXX ) -- that showed a principal balance of {$22000.00} that had become past due on XX/XX/2022. I checked my credit reports online immediately, and it appears that the loan was taken out on XX/XX/2022. I believe this loan was done fraudulently without my knowledge. I have no idea how this company was able to create a loan in my name when I have freezes in place with all three credit reporting agencies.
|
| 07/13/2020 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
I have been a checking customer of this bank since the mid XXXX '' s. I opened a savings account 2 or 3 years ago. when i opened this account i had asked that they ensure i would be able to make withdrawals via my atm card and that they send me deposit tickets. Last month when i was traveling I tried to make an ATM withdrawal and could not. Today when i tried to transfer {$500.00} from my checking account to may savings account there system kept tell me i had an invalid account number. You should note i was using the account number that they printed on my statement. please order them to correct both of these issues today and to also send me deposit tickets. when i call them they refuse to assist because i refuse to give my entire social security number out via an unsecured telephone line nor am i able to give my drivers lic out while i am driving.
|
| 05/16/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Web |
|
|
I opened up a business in XXXX and pulled my credit report. I had a personal loan from FIRST MIDWEST BANK and my loan got paid off got transferred and being collected by OLD NATIONAL BANK. I saw that since XXXX they have been pulling money out of my account ( {$400.00} ) with no authorization consent, contract or loan that I applied from them. I have been trying for the last XXXX months to answer 's from them customer service keeps telling me someone higher will call me, never does they have refused to answer my letters asking for the auto payment authorization my signature the contract promisary note anything between the 2 parties or the loan application itself, I do not get answered. I have all my original papers from the original loan. They opened a loan in my name and collecting on it. It's fraud and theft and doing business in bad faith.
|
| 12/04/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
I had a mortgage with XXXX XXXX, which was in the process of being foreclosed on when they were bought out by Old National Bank. The actual foreclosure and transfer of deed took place on XX/XX/XXXX. Old National Bank has incorrect reporting on my credit bureau stating that THEY foreclosed on me XXXX, XXXX. THAT IS INCORRECT.
I am trying to make a home purchase and my current lender has reached out to OLD National Bank, as well as I. Old National Bank claims to have no paperwork regarding this issue and nothing has been done. My credit reports should only reflect a foreclosure from XXXX XXXX in XXXX of XXXX. Old National shouldn't even be on my credit report!
I will attached a copy of the deed for proof.
Please help me resolve this issue, I am trying to make a FHA home purchase and I can not until this is resolved.
Respectfully, XXXX
|
| 07/06/2018 |
Yes |
- Debt collection
- Other debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
Older American |
|
To whom it concern : we feel harrassed by Old National Bank. We had a personal loan for a business with XXXXXXXX XXXX, whom was bought out by Old National Bank. We assumed we would continue with our payment on this loan. They are now calling in the entire amount of the loan, which is around {$40000.00}. They want payment by XX/XX/2018 in addition a penalty of over {$1800.00}. We are seniors on fixed incomes.
Were requesting a payment plan as we had initially. We anxiously look forward to a reasonable response.
Sincerely, XXXX XXXX XXXX XXXX XXXX We have made many efforts to pay this loan, including a line of equity based on the home but it fell apart when we had to replace a furnace. We can not do this again in time for XX/XX/2018. Please assist us. I do have an XXXX credit score. No other outstanding bills or loans or credit cards.
|
| 01/07/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I went in to Old National Bank in XXXX Illinois on XXXX XX/XX/24 around XXXX XXXX to make a deposit. I deposited cash and a check drawn on ONB ( Old National Bank ). I later noticed that only the cash I deposited was available. I verified the Deposit Disclosure from ONB and they state that funds from a check drawn on ONB are available same day. I reached out for a correction. I left XXXX voicemails with the XXXX branch at XXXXXXXX XXXX XXXX and at XXXX XXXX ish. I also reached out to ONB Client Services at XXXX XXXX for assistance. The representative attempted to reach out to the XXXX branch and was also unsuccessful. She left an email for the branch manager. I never heard a response from the branch and my funds remained unavailable until the next day, which is not correct according to the Deposit Disclosures.
|
| 11/03/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
This is the second complaint about the issue. The original complaint ID # XXXX. The bank is Old National Bank, and the account number was XXXX.
I initially tried to close the account in person, but an action reopened it. Then, when I had it closed additional charges came in to reopen the account. After my initial complaint ( ID number provided above ), a representative from the bank called and worked with me over the phone. However, the account is not closed. I received a bank statement XX/XX/2022. I called the bank ( phone number from initial contact ) to state the account is still open and charging fees. It is now XX/XX/2022 and it is over 4 months since I tried to close this account. ] No one has called me back from the bank, nor has anyone actually closed the account as requested since XX/XX/2022.
|
| 03/22/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
|
|
Hello, I bought 8 boxes of XXXX cards on XXXX XXXX XX/XX/2023 for XXXX using XXXX. Never received anything accept a suspicious excuse as to why I never received anything. They said the mail police stopped it and I would have to pay an additional {$45.00} to have it shipped, so I requested a refund they said no biggie. That was the last I heard from them I requested the money back through XXXX and it said they didn't have an account anymore. I would like to request a chargeback if that is possible. Or if there's anything you can do would be much appreciated, it left me with nothing I was going to sell the boxes on my XXXX account. XXXX and XXXX have done nothing and my bank is not claiming responsibility even though my XXXX is through my banks website. Any help would be appreciated.
|
| 03/26/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/2022 I wrote a check for my mortgage in the amount of {$2000.00} to first merchants bank. On XX/XX/2022 the check was deposited and cashed into an account at XXXX. The check was clearly written to our mortgage company. We contacted our bank which is Old national bank and we told to make a police report to report fraud. We did. Old national then said that they would reach out to XXXX with phone calls and letters which they did with no response from XXXX. Old national bank now says that they can not do anything until the other bank contacts them. Old national bank will not help us do to not having a bank manager at the bank the check originated from. They are FDIC insured for this reason and we still can not get any help. They have told us to file a complaint with you.
|
| 09/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Check cashing service
|
|
|
Web |
Older American, Servicemember |
|
On XX/XX/2022 I purchased a XXXX XXXX XXXX money order in the amount of {$79.00} at XXXX XXXX XXXX XXXX XXXX IL XXXX XXXX My money order was stolen by XXXX Postal Service and altered and cashed by Old National Bank in XXXX IN XXXX XXXX XXXX XXXX. Im asking that my money be refunded back to me and {$15.00} for copy of money order and {$15.00} for faxing a copy of money order and also {$100.00} for stress and interest, which I feel is fair for all the calls and gas money am spending to get my money back. When I call old National bank Im placed on hold and no one answers my calls. Also my payment was for my car insurance and my car insurance was canceled due to this matter and I had to pay another premium of {$49.00} to reinstate my insurance.
|
| 09/13/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
Old National Bank has just been dropping the ball all around. No customer service ( they even got rid of the email submission form on all digital platforms including their app ), have " lost '' my paycheck multiple times, have credited and uncredited my account multiple times well outside of what actually credits/debits I have done & kept track of, zero accountability to their own mistakes and their customer service people keep trying to tell me what is amd isn't with my account despite screenshots of their issues. Truly now have zero faith and zero trust with a bank I once had a long term relationship with that worked well ( First Midwest ) and have yet to close my account because of how up in the air their service has been.
|
| 06/17/2015 |
Yes |
|
- Incorrect information on credit report
- Public record
|
|
Web |
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|
My husband and I filed for bankruptcy in XXXX and was discharged in XXXX. In our bankruptcy was an account with XXXX. Recently, Old National Bank bought out XXXX and acquired all of their accounts. We checked our credit in XXXX of XXXX and there was no claim on our report for Old National Bank. We checked our credit report again in XXXX XXXX and Old National Bank was reporting on our credit as a bankruptcy discharge. By them doing this, it has dropped our credit score by XXXX points. We have never had an account with Old National Bank and were already penalized XXXX by XXXX XXXX back in XXXX for this account. We are being penalized again by Old National Bank for an account we never had and that is over XXXX years old.
|
| 01/10/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
We've noticed twice now our bank Old National back dating checks and shuffling things around to allow them to charge more overdraft fees. We had to write one large check in XXXX and knew it would cause an overdraft fee, instead of that check causing a fee the bank shuffled our transactions then backdated and put the check transaction at the bottom enabling them to charge hundreds of dollars in fees. Over the course of 30 days we've incurred over {$760.00} in overdraft fees due to transaction backdating and shuffling plus a {$100.00} fee from our quickbooks payroll because our direct deposits that are processed are always cleared on Fridays were kicked back into a pending status AFTER clearing and posting.
|
| 01/19/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I made a ATM deposit at my financial institution on XXXX/XXXX/2016 my receipt has know information in a hold being placed. From past experience there is usually a 2 day hold. I contacted my branch this morning and was told the funds would not be released till the XXXX with know explanation as to why the hold is so long. The said its a Reg CC I reviewed Reg CC and it sounded as must holds were for 2 business days. I authorized XXXX direct debits from my account to come out tomorrow XXXX now I will bad charged {$38.00} per item since the funds are still not available. I feel all consumers should have a date the funds will be released on there receipt which u was given at my previous financial institution.
|
| 02/16/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
On XX/XX/XXXX at XXXX XXXX and XX/XX/XXXX at approximately XXXX XXXX, on information and belief, I believe that XXXX XXXX XXXX and Old National Bank discriminated against me solely based on my race, color, sex, marital status, age, and other forbidden factors. I presented all the required documents, including both of my incomes.
XXXX XXXX and Old National Bank refused to consider all of my income such as my XXXX XXXX employment. My credit score was extremely high. My new construction loan was complete. XXXX XXXX and Old National Bank held onto my loan application for 47 days and he also imposed different terms or conditions on the new construction mortgage loan than other Old National Bank customers.
|
| 08/30/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
I had monthly automatic payments using my First Midwest checking account. When Old National took over, my bill payments don't show up on my online banking.
I have no control over the payments now. I want to stop making payments to an account that has been paid off, but the auto payments continue. I have no way of stopping this.
Calls to the one number Old National provides have wait times longer than one hour, according to their phone announcement upon calling. I waited 90 minutes and my call was dropped when an agent finally picked up. Emails go unanswered, and their online " chat '' comes up blank.
Terrible customer service, and obviously poor planning for the takeover from First Midwest.
|
| 02/06/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
On XX/XX/2022 I went to Old National Bank in XXXX, Illinois to the bank atm located right outside in the drive thru to deposit cash into my checking account. The atm took the cash and showed a message stating that the atm could not take all of the bills and the message continue to show for several minutes. After this it printed a receipt was given stating to contact your financial institution. No money came back out of the atm and no money was deposited into the bank account. The teller as the bank stated they have never had an issue like this and told me I should have come in to make a deposit. In this case they should not have an atm outside to deposit cash. A dispute was filed with the bank.
|
| 01/02/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I deposited a check drawn on the same bank into the ATM checking account XX/XX/XXXX. The bank gave me none of the money for immediate use. Now it is XX/XX/XXXX XXXX XXXX and they have still not credited my account. Even though if I physically still had the check, I could walk it right down to the bank and cash or deposit it and get full use of it right this second. So my money right now is lost in the banking system and I have no access to it. What good is the ATM for making deposits if it just going to make it more difficult to gain access to my money. Somethings wrong with this and I have not had any food to eat for over 24 hrs because I ca n't get my money. Please Help
|
| 11/10/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
Old National Bank issued a {$50.00} invoice for a never used HELOC with {$0.00} balance on it. Despite being set up on auto-pay with Old National Bank and never having a late payment in my life, the bank failed to deduct the {$50.00} charge from my checking account and reported the payment as late on an untouched {$0.00} balance account. Because the account balance showed as {$0.00} online, there was no other way to pay this bill. I contacted the bank in XX/XX/ and they agreed to deduct from my linked checking account and they would contact the appropriate credit bureaus to correct their error. They have not done so and it is now negatively impacting my credit.
|
| 05/09/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
Received a letter from Old National Bank XX/XX/XXXX for a loan in the amount of {$36000.00}. for a XXXX XXXX XXXX. Called Customer Service XX/XX/XXXX to report this loan as fraudulent. Customer service would not let me talk to anyone in the fraud department and told me I have to I have to go to a branch. I don't understand why I have to take time off of work which I don't get paid for to come to a branch when I didn't take this loan out on this vehicle. This loan was taken out in Michigan and I have never lived outside of Indiana. I feel as if ONB did not do their due diligence at the time of loan and allowed this fraudulent in my name.
|
| 07/01/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
On XX/XX/2023 I placed letters paying 2 credit card bills into the United States Postal Service mailbox. My letters which included checks were both stolen and never arrived to the destinations. One check that I sent ( USPS ) to XXXX card services was cashed by the perpetrator and used to extract {$6800.00} from my account at Old National Bank on XX/XX/XXXX, XXXX.I went to the bank and reported the theft, filled an affidavit and I also filed a police report with thXXXX XXXX XXXX XXXX XXXX Illinois Police department . Today is XX/XX/XXXX, and I have yet to receive any reimbursement of the money taken from my account.
|
| 09/16/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Web |
|
|
In an attempt to gain access to funds to help obtain funding for necessary items and not having the surplus due to supporting another family during the pandemic. even with good credit no missed payments in 14 years and full time employment that has not ended during the crisis. 1 area that our balances of revolving credit is too high to income ratio is stopping us from gaining needed money to keep from having failing finances and no lender is willing to help. No offers of any kind of assistance other than denials due to high balances. We thought financial assistance was being provided for individuals?
|
| 06/08/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I purchased my home for cash in XXXX After the sale of my Home- at the divorc settlement- a XXXX mortgage for an XXXX and XXXX XXXX XXXX old national bank. For a foreclosure in XXXX. Both legal councils, the title company- and the bank refused to help us. XXXX XXXX and XXXX XXXX. XXXX title ( XXXX, XXXX ) It took me 9 months to get the money found and returned to the title company. Now they all want more from it- and refuse to send me the rest of my divorce settlement.
I have multiple emails. My complaint is with every company involved and an status update on follow up here would be appreciated
|
| 12/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
Complaint : regarding cash deposit machine ( ATM ) Bank name : Old National Bank Address : XXXX XXXX XXXX XXXX XXXX, IL XXXX Spoke to : Community Market XXXX. XXXX XXXX XXXX, VP and Relationship Banker XXXX XXXX On XX/XX/2023 i deposited the amount of {$4000.00}. in cash using the ATM locate at the above address ( ATM ID # XXXX ) but the cash deposited was not credited to my bank account. This usually takes no time to deposit the money because of all the video cameras around you but this time the money got stuck in the machine and the amount was not credited to my account.
|
| 12/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Credit monitoring or identity theft protection services
- Billing dispute for services
|
|
Web |
Older American |
|
I was scammed, by an individual, who also scammed, many more people! The XXXX XXXX XXXX, XXXX XXXX XXXX XXXX is investigating!
XXXX XXXX and XXXX XXXX, allowed me to exceed, my credit limit, of {$11000.00} and {$7000.00}, respectively.
A checking account, was issued by XXXX XXXX, without, my name on a signature card! Old National Bank, allowed me, to take out {$15000.00}, no questions asked!
I am being sued by XXXX XXXX! My local FBI, didn't do anything about this, including the name, of the scammer! I have been let down, by law enforcement! I need some help!
|
| 08/01/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Old national bank which bought XXXX XXXX when i called them and asked them to transfer funds from my savings account to my checking account on accounts that i am the only person who has ever been listed on them and the checking account has been open since XXXX. they then tell me that the only way they will transfer it is if i give them my complete ss # or drivers license number on an unsecure recorded phone line.. should it really take 20+ minutes to transfer funds should it really take over 7 minutes just to get an unhelpful live body on the phone?
|
| 07/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
On XXXX I notified First Midwest Bank, now Old National Bank that my Mother passed away. I spoke with XXXX a banker she advised that I needed to send a copy of death certificate, copies of the XXXX ID and a noterized letter that I wanted to close the accounts. This info was sent certified. Two weeks later XXXX called me and said that the bank XXXX said that I would have to travel to XXXX in order to even close the account. This whole problem has now taken 4 months. This should be illegal and I believe it is. Beware of this bank location in XXXX IL.
|
| 07/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
After a merger with First Midwest, I have been unable to access my bank accounts online for a week. I have tried three separate times to contact client care, have waited a total of 8 hours on hold, and have never gotten through. I never received a new debit card or an email prior to the merger about a different login process and had no warning that my debit card ( which i just received this month from the previous banking company, first Midwest ) and am not reading on the website that I can not use my old debit card and I have no new one.
|
| 07/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
Old National Bank took over First Midwest Bank earlier in the month. I have literally spend 2-3 hours on hold. Customer service does not exist. Today 's hold as of now XXXX hour and XXXX minutes! My XXXX account was put on hold. I am unable to pay for my kids housing at college, due tomorrow! All three will now be late and I will be penalized. I went to local branch to resolve, the manager could not??? I have NEVER talked with any customer service person at Old National Bank. It is now approaching XXXX and I see they close at XXXX.
|
| 07/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Older American |
|
In early XXXX Old National Bank merged with First Midwest Bank. For three weeks I have not been able to access my account online. I have been on hold for almost and hour. When I go to the branch in XXXX, Illinois the lines are long and the wait times are longer. I have requested my login information 4 times with no response. Its apparent that Old National did not plan, prepare or execute this merger well. I am unable to use XXXX and I am not sure I am receiving ACH payments as I have not received a statement since the merger.
|
| 02/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
Older American |
|
On XX/XX/20 I made a deposit of XXXX XXXX XXXX. I was give a receipt that totals XXXX. In the next few day I told the manager he said they would look in to it. After a few more days I returned to speak with the manager he instructed me to file a police report which I did. After waiting and hearing nothing I contacted the police and was told they couldn't help me. I send a registered letter to the bank and was told they couldn't help me I asked to see video tapes and they refused. My bank is Old National Bank in XXXX Illinois
|
| 09/26/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Problems caused by my funds being low
|
|
Web |
|
|
I was a customer at XXXX in XXXX Wisconsin but Old National Bank took over and WITH OUT my permission automatically set up the autopay on items that I LEGALLY had intended not to pay due to findings of a state of wisconsin result of their investigation I now have a -XXXX in my checking account due to reoccurring NSF ... I 'm livid and want this mess cleared up. I also have a feeling old national bank kept me from cashing my payroll check so I starved all weekend. Straighten this mess so I can bank elsewhere.
|
| 07/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Old National purchased FirstMidwest and rolled over FirstMidwest 's systems to Old National systems. After the conversion process, I am unable to access my account ( as well as my XXXX daughters ' accounts ). I have attempted to make contact via email, phone, and XXXX. They will not respond to email or XXXX. They will not answer their phone - I've been on hold for over 2 hours to no avail.
They are holding my money hostage, no different than a third-world bank. Absolutely atrocious customer service.
|
| 07/17/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Web |
|
|
My HSA bank now is charging {$2.00} per month for a paper statement fee. Also, I just spoke with a company which provides a service that I pay for on an annual subscription basis, and they want to charge me a {$2.00} paper billing fee. How can these companies get away with nickel and diming me to death?!? They have been providing paper statements and paper bills, with an option to opt-in to electronic delivery. Now they are penalizing me for wanting to receive paper?!? How is this still legal???
|
| 12/11/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
It started XX/XX/XXXX when I seen charges to my checking acct I called in made a disputed over insurance companys charging my debit card XXXX dollars that is just in 45days I never atherised that I am on XXXX I am XXXX so I just get paid once a month that act like I am lieing to them and they would take small amount s out and now the bank has charge meXXXX dollars that was my check and know it is XX/XX/XXXX and nothing has been done can not pay bills or groceries they do not care
|
| 06/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
Hi, I opened my checking account at XXXX XXXX branch with XXXX XXXX XXXX in XX/XX/2023, now im trying to access to my online banking and the system said that my accout is " on hold '', call customer service.
I called customer service and they dindt help, I was requested to go to a branch, something is impossible because Im in XXXX right now.
Also I never get my debit card and pin on my mailling address which is XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX XXXXXXXX
|
| 11/15/2015 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
I have a Checking Account at Old National Bank. The balance in the Checking as of yesterday was a positive {$1.00}, but after looking today the account balance shows a negative balance of- {$5.00}. Old National bank did not inform me of the Service Fee that they apparently took out on XXXX/XXXX/2015. The account also did not have any overdraft protection which meant that the account would not go into a negative, but now however the bank got me in the negative.
|
| 01/12/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
|
|
My XXXX XXXX bankruptcy was discharged on XXXX XXXX. I was advised it takes up to 60 days for Mortgage to report to credit bureau. I have contacted all three credit bureaus thereafter and they do not show a mortgage reporting. I contacted Old National on or about XXXX XXXX and was advised they report on the XXXX of the month. To date XXXX XXXX - my mortgage is not reporting.
This is a major impact on my quality of life and its not acceptable.
|
| 06/13/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
XXXX XXXX XXXX transferred my mortgage to Old National despite it not being opened as a servicing released mortgage.
They then reported my mortgage as closed to the credit reporting agents, which reduced my score significantly and impacted my financial situation Furthermore, Old National is requiring payment on XX/XX/XXXX and still, as of XX/XX/XXXX, has sent no information on how to make those payments or set up autopay.
|
| 01/08/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
On XX/XX/23 {$220.00} was taken from my account and paid to XXXX XXXX XXXX XXXX. I contacted the vendor who would only verify that the item ( s ) were not shipped to my address and that the email address connected to the purchase was not mine. Then, I contacted my bank which claimed it was not fraudulent. I called the bank again and requested more information, they stated I would receive it in about 7 days. It never came.
|
| 07/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
A XXXX transaction for {$110.00} sent to mXXXX XXXX XX/XX/XXXX never hit my account. I've tried contacting the bank several times either by calling them ( several hours several times ), their website, XXXX, XXXX, or even going into a local branch. Nothing. The sender 's bank has verified that the money was received by Old National Bank. It either went into a general ledger account there or was given to the wrong person.
|
| 08/08/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Web |
Older American |
|
I took out a loan in 2018 with First Midwest Bank They transferred my loan to Old National bank I can not get any call backs or appointments The phone hold is over 60 minutes No One is answering and helping me with my concerns This is ridiculous I have been trying for a month NO HELP I need to have someone from Old National bank call me or e mail me or give me a number I do not have to hold for 60 minutes
|
| 11/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
I submitted a police report about an incident that happened with my debit card it has been past 10 business days I was told I was supposed to receive a provisional credit my account is currently in the negative I havent received any provisional credit and my case is still Open even though I send a replace report in every police report number to resolve the situation and I still havent received my funds
|
| 08/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
Old National Bank sent out two checks in my name AFTER my account was closed. They conveniently stated that the transaction occurred the day my account was closed. The checks were dated for 7 days after my account was closed. Checks were for {$100.00} and {$300.00}. Now recipients of said checks are being charged fees for return check fees.
ONB just made excuses to fit their narrative
|
| 09/29/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
My debit card number was hacked and over {$600.00} ( {$610.00} ) was stolen from my checking account. The debit card number was skimmed and used to charge XXXX separate charges at XXXX different XXXX locations simultaneously. I filed a dispute the following morning as instructed from the Fraud detection department and Old National Bank has denied reimbursement of the stolen funds.
|
| 12/18/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
My account was charged XXXX on XX/XX/2018 by XXXX.
I contacted XXXX on Saturday XX/XX/XXXX and was told the money would be back in my account on Monday XX/XX/XXXX.
I called XXXX 3 times on Monday, I was finally told I had to contact Mastercard to dispute the charge.
I havent gotten any kind of help or response from XXXX to resolve the issue.
Please help XXXX XXXX
|
| 01/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
Old National charges predatory and outrageous overdraft fees and yet claims to be " the ethical bank '' They have charged me over a XXXX {$38.00} dollar overdraft fees even though they know I am low income. They should refund at least half of them. They won't. I've talked to them. They condescend to me and act as if I am unintelligent. They are NOT ethical.
|
| 01/22/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
I have been trying to get the balance on my checking account for years now and the bank claims it was closed in XXXX of 2009 when I used it after that in XXXX to pay my bursar account at IU. I also gave them a film script I wrote that was made years later and would like my XXXX dollars for it. Along with my investments and earnings from that.
|
| 09/18/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Can't contact lender or servicer
|
|
Web |
Servicemember |
|
Donated the car to a charity.
After the donation find out the bank has a lien on the vehicle and never released the lean so the person who purchased the vehicle can't get plates.
Attached is evidence the lien was paid and XXXX XXXX was supposed to release it Also attached is evidence XXXX XXXX still has a lien with the DMV
|
| 04/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
Old national bank closed my account after I made a deposit I rescission contract because the is a breach of contract as the beneficiary without recourse I demand that damages be paid for my fee for any surety assets and interest also the breach of contract fee is XXXX XXXX dollars for all closed accounts
|
| 02/05/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
Old National Bank took out an overdraft fee of {$38.00} after I deposited a {$80.00} Money Order which was not suppose to happen.
Problem Date : XXXX/XXXX/2016 Amount removed : {$38.00} Overdraft Account taken from : Checking Account Account # taken from : XXXX Company who took it : Old National Bank
|
| 08/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Web |
|
|
My health savings account is with Old National. I use a debit card. Recently I tried to use it, and it was declined. Have phoned them at least 6 times, and no one will pick up the phone. Thank god I did not lose it. They will not answer the phone. You wait a long time and then the call drops.
|
| 10/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
A transaction on XX/XX/2023 I had submitted a dispute for that transaction and I also submitted a police I was told I supposed to receive provisional credit but my account has not received any credit and it has been over 30 days even tho I submitted a police report.
|
| 02/17/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
|
|
XX/XX/2022 my business bank account was closed for no reason at Old Nation Bank.
I asked why and XXXX XXXX, XXXX XXXX who is the manager would not give me an answer to why. My account was not abuse or in negative or anything.
|
| 12/29/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
XXXX XXXX XXXX my idenity was compromised. During this time the inquiries listed on the attached FTC report ere made in my name. I demand that XXXX and the creditors listed on the FTC report remove this from my credit file.
|
| 04/30/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
We had an ACH come in from XXXX into our Checking Account at Old National Bank for {$10000.00}. ACH funds are available immediately. Old National Bank has put a hold on these funds and refuses to release the wire proceeds.
|
| 07/27/2021 |
Yes |
|
- Struggling to pay mortgage
|
|
Web |
|
|
I have the money in the bank and i tell them to take the money and they wont take it when i tell them so its there fault if they wait until all my others bills takes the money then they try to take it out
|
| 08/31/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
XX/XX/2023 XXXX amount I sent that money to my father whos in XXXX and he told me the bank hasnt got the money from my bank in the American.
|
| 08/07/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Banking errors
|
|
Web |
Older American, Servicemember |
|
Could not resolve the issue with XXXX cause they will not answer the phone!
Interest for XXXX has not been credited to my savings act!
|
| 01/07/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
Older American |
|
I was scammed out a considerable amount of money with the pretense that it was for medical equipment in the XXXX.
|
| 07/23/2017 |
Yes |
- Payday loan, title loan, or personal loan
- Payday loan
|
- Can't contact lender or servicer
|
|
Web |
|
|
My bank is Old National Bank. XXXX XXXX app is not partnered with that bank and it 's causing some difficulties
|
| 11/02/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
False information on my consumer report
|
| 07/12/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
A personal load was opened up by fraud.
|
| 12/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
Older American |
|
|
| 12/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
|
| 11/15/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 11/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American |
|
|
| 10/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 10/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 09/20/2023 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Closing an account
- Can't close your account
|
|
Phone |
|
|
|
| 09/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 09/12/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Other personal consumer report
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 09/08/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Other advances of future income
|
- Confusing or misleading advertising or marketing
|
|
Web |
|
|
|
| 09/06/2023 |
Yes |
- Payday loan, title loan, personal loan, or advance loan
- Installment loan
|
- Problem with the payoff process at the end of the loan
|
|
Referral |
|
|
|
| 09/05/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 08/16/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
|
| 08/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
|
| 08/07/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
|
| 07/25/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 07/20/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 07/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 06/20/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Bounced checks or returned payments
|
|
Web |
|
|
|
| 06/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American, Servicemember |
|
|
| 06/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
|
|
|
| 06/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American |
|
|
| 05/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Web |
Older American, Servicemember |
|
|
| 05/17/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 05/12/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
|
|
| 04/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 04/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
|
|
|
| 03/15/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 03/14/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
Servicemember |
|
|
| 02/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 02/22/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 02/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Postal mail |
|
|
|
| 02/10/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Web |
Older American, Servicemember |
|
|
| 01/24/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Postal mail |
|
|
|
| 01/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 01/17/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
|
|
Web |
|
|
|
| 01/10/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
|
|
|
| 01/09/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 01/06/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 12/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 11/29/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
|
|
|
| 11/18/2022 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 11/16/2022 |
Yes |
- Debt collection
- I do not know
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 11/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Other transaction problem
|
|
Phone |
|
|
|
| 11/02/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Problem caused by your funds being low
- Late or other fees
|
|
Web |
|
|
|
| 09/26/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
|
|
|
| 09/19/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Referral |
|
|
|
| 09/16/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 09/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
|
| 09/09/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 09/09/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 09/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
|
|
| 09/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Phone |
Servicemember |
|
|
| 09/01/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 08/31/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 08/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 08/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 08/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 08/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
|
| 08/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 07/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 07/27/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 07/25/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/22/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Charged fees or interest you didn't expect
|
|
Web |
|
|
|
| 07/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Phone |
Older American |
|
|
| 07/20/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem making or receiving payments
|
|
Phone |
Older American |
|
|
| 07/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 07/20/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 07/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
Older American |
|
|
| 07/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/11/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Phone |
Older American, Servicemember |
|
|
| 07/05/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Phone |
Older American |
|
|
| 06/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 05/21/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 05/19/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Bounced checks or returned payments
|
|
Phone |
Older American |
|
|
| 05/13/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 05/04/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Older American |
|
|
| 05/04/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
|
|
Referral |
|
|
|
| 03/25/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 03/16/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
Older American |
|
|
| 01/25/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 12/15/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
|
| 09/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 08/12/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 07/28/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Web |
|
|
|
| 07/21/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Web |
|
|
|
| 04/15/2021 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Web |
|
|
|
| 03/30/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 03/19/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American |
|
|
| 01/15/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Referral |
|
|
|
| 12/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Servicemember |
|
|
| 10/08/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
Servicemember |
|
|
| 09/25/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Phone |
|
|
|
| 08/13/2020 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 08/04/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Referral |
|
|
|
| 06/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 06/26/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 05/09/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 04/10/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Phone |
|
|
|
| 03/19/2020 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Money was not available when promised
|
|
Phone |
|
|
|
| 03/19/2020 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/17/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/14/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Referral |
|
|
|
| 02/21/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Referral |
|
|
|
| 02/10/2020 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/10/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 11/21/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
|
| 10/27/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/11/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
Older American |
|
|
| 09/12/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Phone |
Older American |
|
|
| 08/23/2019 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 08/08/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 07/08/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 05/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
|
| 04/30/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem making or receiving payments
|
|
Referral |
|
|
|
| 04/26/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 04/24/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Web |
|
|
|
| 03/01/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Web |
Servicemember |
|
|
| 02/15/2019 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
Older American, Servicemember |
|
|
| 02/14/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 01/15/2019 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Confusing or missing disclosures
|
|
Referral |
|
|
|
| 01/07/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 11/28/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
|
|
Referral |
|
|
|
| 11/14/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
|
| 10/24/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Postal mail |
|
|
|
| 10/19/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 10/02/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 09/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 09/20/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Phone |
|
|
|
| 09/19/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Phone |
|
|
|
| 08/29/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
|
| 08/23/2018 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem when making payments
|
|
Web |
Servicemember |
|
|
| 07/26/2018 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 07/18/2018 |
Yes |
- Money transfer, virtual currency, or money service
- Traveler's check or cashier's check
|
|
|
Web |
|
|
|
| 07/11/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 06/22/2018 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 06/06/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/03/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Referral |
|
|
|
| 04/10/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 04/03/2018 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Referral |
|
|
|
| 03/26/2018 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 03/05/2018 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 02/02/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 01/17/2018 |
Yes |
- Checking or savings account
- CD (Certificate of Deposit)
|
- Managing an account
- Deposits or withdrawals
|
|
Web |
|
|
|
| 01/02/2018 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
|
|
|
| 11/29/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 09/29/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Phone |
|
|
|
| 09/13/2017 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 08/11/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 08/09/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Referral |
|
|
|
| 08/09/2017 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 07/27/2017 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
|
|
|
| 07/10/2017 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 06/06/2017 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with additional products or services purchased with the loan
|
|
Phone |
|
|
|
| 05/24/2017 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 05/12/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 03/27/2017 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Phone |
|
|
|
| 03/03/2017 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 02/28/2017 |
Yes |
|
- Application, originator, mortgage broker
|
|
Postal mail |
|
|
|
| 02/03/2017 |
Yes |
- Mortgage
- Conventional fixed mortgage
|
- Loan servicing, payments, escrow account
|
|
Phone |
|
|
|
| 01/13/2017 |
Yes |
- Consumer Loan
- Personal line of credit
|
- Managing the line of credit
|
|
Referral |
|
|
|
| 12/20/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 12/10/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
|
| 12/06/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Phone |
|
|
|
| 10/18/2016 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 10/11/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 10/06/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
Older American |
|
|
| 09/12/2016 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 08/26/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Phone |
|
|
|
| 08/10/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 08/08/2016 |
Yes |
- Mortgage
- Conventional adjustable mortgage (ARM)
|
- Settlement process and costs
|
|
Web |
|
|
|
| 07/26/2016 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 07/18/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Web |
|
|
|
| 07/13/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Account opening, closing, or management
|
|
Referral |
Older American, Servicemember |
|
|
| 07/11/2016 |
Yes |
- Consumer Loan
- Installment loan
|
- Managing the loan or lease
|
|
Referral |
|
|
|
| 06/29/2016 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Referral |
|
|
|
| 06/20/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Referral |
|
|
|
| 06/07/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
|
|
Referral |
|
|
|
| 05/31/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Credit decision / Underwriting
|
|
Web |
Older American |
|
|
| 05/17/2016 |
Yes |
- Bank account or service
- Other bank product/service
|
- Using a debit or ATM card
|
|
Web |
Servicemember |
|
|
| 02/18/2016 |
Yes |
- Mortgage
- Home equity loan or line of credit
|
- Loan servicing, payments, escrow account
|
|
Phone |
Older American, Servicemember |
|
|
| 01/25/2016 |
Yes |
- Bank account or service
- Checking account
|
|
|
Web |
|
|
|
| 10/30/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 10/01/2015 |
Yes |
- Bank account or service
- Savings account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 09/18/2015 |
Yes |
- Bank account or service
- Checking account
|
- Using a debit or ATM card
|
|
Fax |
|
|
|
| 09/10/2015 |
No |
- Bank account or service
- Other bank product/service
|
- Making/receiving payments, sending money
|
|
Referral |
|
|
|
| 09/10/2015 |
No |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Referral |
|
|
|
| 08/20/2015 |
Yes |
|
- Loan servicing, payments, escrow account
|
|
Referral |
|
|
|
| 08/12/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Referral |
|
|
|
| 05/20/2015 |
Yes |
- Bank account or service
- Checking account
|
- Account opening, closing, or management
|
|
Web |
|
|
|
| 03/31/2015 |
Yes |
- Consumer Loan
- Personal line of credit
|
- Shopping for a line of credit
|
|
Referral |
|
|
|
| 02/25/2015 |
Yes |
- Debt collection
- Other (i.e. phone, health club, etc.)
|
- Cont'd attempts collect debt not owed
- Debt was discharged in bankruptcy
|
|
Web |
Servicemember |
|
|
| 01/03/2015 |
Yes |
- Bank account or service
- Checking account
|
- Problems caused by my funds being low
|
|
Web |
|
|
|