| 04/03/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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I sent about {$1500.00} to a company called okcoin to buy and sell cryptocurrency in XXXX. I sold some of my cryptocurrency ( {$1000.00} ) in XXXX I believe. I just tried to log into that account again ( XX/XX/XXXX ).
The company requires that I use an authenticator app. I purchased a new phone in XXXX so I do not have the account saved on my authenticator app. I reached out to their support team to receive a new access code or an SMS verification. The support team sent me this email : Dear XXXX, Thank you for contacting XXXX support!
In order to proceed further with your request ; 1. Kindly send us a photo of your ID ( front and back ), and a selfie with your ID and answer the questions below : -Account registration date -Last login date -Last trade details ( asset, amount, option ( sell/buy ) -Main assets held on account 2. Please prepare a video recording, read the below template ( adjust the template according to your request & personal information ) and attach the video to your reply. During video recording, your identification document must be shown to the camera, and the information must be easily readable.
" Hi, my name is XXXX. Today is the date/month/year, and I recorded this video to reset my XXXX account ( phone number/google XXXX ). My XXXX account is associated with XXXX address, and my ( ID/passport/driver 's license number is XXXX. ) I'm the sole owner of the before-mentioned XXXX account. Kindly assist with my request ''.
If the video size is too large and can't be attached to your email, you can upload your video to a cloud storage space ( XXXX XXXX, XXXX XXXX, XXXX, XXXX, etc. ) and send us the link by granting access to XXXX Once we receive the video, we will proceed further with your request. Thank you for your time and your cooperation!
Important note : To ensure funds & account safety, the withdrawal function of your account has been disabled until level XXXX verification is completed.
Best regards, XXXX | Customer Service Representative '' I have never been asked to send a video to verify who I am. They are now also asking me for my driver 's license, which I believe I never sent originally. I asked them if there was another way that I could do a XXXX authentication or verification process and they said there is no other way. This feels like a scam. My account is closed. I can not withdraw my money. I am talking to my bank now to close my account because I sent them funds through a wire transfer.
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| 05/19/2022 |
Yes |
- Debt collection
- I do not know
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I open an account with the company call okcoin and I follow all the instructions from entering all the information required, even my debit card number from my personal account and the other one from my business account. I transfer the money to there platform without investing in any cryptocurrency or stock first transfer total amount of XXXX $ is on XXXX XXXX and the second transfer is on XX/XX/XXXX XXXX total amount of XXXX $ and third transfer is on XXXX XXXX total amount of XXXX $ XXXX transfer is on XXXX XXXX total amount of XXXX $ that is total transfer of XXXX just for your information i didn't invest in any stock that was just transfer to okcoin account and when I don't wan na hold the money in there account they return me only XXXX $ and XXXX $ total of XXXX $ in the end they scam me on XXXX $ after that they do unauthorized charge from my business account of XXXX $ I file it as fraud true my XXXX bank my bank did there investigation and they reverse me the money to my account as fraud now XXXX send me to the collection XXXX XXXX XXXX saying that i have to pay XXXX dollar i do have all the proof and all the transaction from my personal account and from my business account. all the proof and the the reversal money that my bank clam it as fraud is in the document joint plz help me with this situation. i was planning to buy a house next year now this company scam me and ruin my credit report by sending me to the collection
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| 06/30/2021 |
No |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
Servicemember |
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I opened account with okcoin.com for buying cryptcurrency and sent fund to them. After used their service, I didn't like how they don't describe themselves clearly if they saved my personal information in server for the US or XXXX. I am fearful that they have my personal information in XXXX server thus sold what I had and tried to withdraw my fund back to my US account but they saved wrong XXXX and bank name saved and confused me to sent my fund to wrong bank which was rejected in the past few weeks ago but now shows that it went thru. So I let them know about their confusing mistake holding wrong information about XXXX and bank name as one of option to chose which should have never been saved in their system for security issue. If I am having this problem and exposing my personal information in XXXX server than it should been disclosed fully in their site but they won't answer you. Now I just want my money back from them and stop them from operating in the US risking many others in same problem as I am in now. They have customer service number for the US customers but it's answering service. And their online customer service is worthless won't answer with important information and you won't get respond back from them either. I need help from US regulatory authorization dealing with them because they clearly don't care responding back to US customers. I guess it's XXXX thing. Please help me.
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| 11/12/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Older American, Servicemember |
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On XX/XX/2021 I opened an account with Okcoin for {$100.00} to purchase crypto currency XXXX XXXX ( XXXX ). The money was transfer to XXXX XXXX XXXX XXXX from my XXXX checking account. About 2 weeks ago I decided to withdraw my money which was about {$130.00}. Okcoin took out it's sevice fee than told me my account was in withdrawal suspension.The reason given was that the XXXX transfer failed and my account was opened with pre pay credits.I spoke to XXXX and they confirmed the transfer was sucessful and the {$100.00} was debted from my checking account. I called Okcoins customer service number and spoke to someone named XXXX and he told me if I wanted to withdraw my money I would have to deposit {$1100.00}, than hung up on me. I called back and spoke to someone named XXXX and he told me to " XXXX XXXX '' than he hung up. I have been writting e-mails to Okcoin and getting responses from someone named XXXX who keeps telling me either the transfer failed or today received an e-mail stating that now I had to fill out more paperwork as a security check in order to confirm my identity. The Okcoin reference numberwith XXXX and Okcoin is # XXXX. Any help to get back my money would be greatly appreciated but more important is to stop this scam and fraud of Okcoin. Thank you, XXXX XXXX XXXX.
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| 08/25/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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OkCoin is refusing to pay out three offers that I have completed with them. For reference, I signed up on XX/XX/XXXX and deposited {$100.00} that was used to buy XXXX XXXX. I received an email with an offer ( XXXX XXXX XXXXXXXX? XXXX & XXXX & XXXX & XXXX -- XXXX & XXXX & XXXX ) that stated that if I funded my account with {$100.00}, I would receive {$10.00} in BTC by XX/XX/XXXX. I messaged their support to confirm that I had satisfied this message and they confirmed it. They have not paid me for completing this offer.
I received another email for an offer ( XXXX XXXX XXXXXXXX? XXXX & XXXX & XXXX & XXXX & XXXX & XXXX ) that stated that if I signed up for text messages by confirming the text message and then completed a trade by XXXX that I would get {$10.00} in BTC by XX/XX/XXXX. They have not paid me for completing this offer.
I referred someone to OkCoin and they completed the Level 2 Know Your Customer check and deposited {$100.00} ( as attested to by OkCoin 's tracker ) to get {$10.00} in BTC shortly after. They have not paid me for completing this offer.
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| 10/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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Goodnight.
For more than 90 days, the cryptocurrency platform OKCOIN ( https : //www.okcoin.com ) had almost XXXX USD on its platform and says that my money is not available for withdrawal, claiming that they are validating my info.
They have requested my personal documents, they have requested payment receipts, they have requested bank movements, as well as a series of personal documents which continue to be validated to this day ... as you can see in the attached document, I have sent more than 100 emails asking for my money to be returned to the bank or to be able to withdraw the cryptocurrencies but I always get the same response that they are validating the information This has already caused me a lot of loss of money and time, I had my wife sick and I had to ask for a loan because I couldn't count on this money I request please intervene with the okcoin platform and my money is returned to me as soon as possible this are the email that the personal who I send the info : XXXX XXXX XXXX XXXX XXXX XXXX XXXX https : //www.okcoin.com thanks for your help
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| 07/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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Hello, On XX/XX/XXXX I attempted to withdraw my funds from OKCoin ( a XXXX XXXX licensed in the XXXX and based in XXXX XXXX ). I was unable to do so and received the following message after clicking " Withdraw '' on their website : " In accordance with the terms of service, we regret to inform you that we can not provide services for you. If you have any questions, please contact our customer support. '' I have since contacted customer support multiple times and they have not provided any solution. They initially said they issue was due to the fact that I was not fully " verified ''. I am now " Verified '', yet I continue to be unable to withdraw my funds.
I have attempted to withdraw everyday since then, multiple times a day. I have also XXXX the issue and see others have encountered the same problem.
Would you kindly help me resolve this? We're not talking about a lot of money ( ~ {$3500.00} in value ), but it's mine, and I should be able to withdraw it.
Many thanks in advance, XXXX XXXX
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| 06/11/2021 |
No |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Managing, opening, or closing your mobile wallet account
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Web |
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On or about XX/XX/XXXX, I opened an account with OKCoin.
Two out Four deposits were rejected by OKCOIN or the bank for identity concerns.
I submitted all documentation to OKCoin customer service.
I was then notified about the deposit issue so I offered to re-deposit funds.
I didnt hear for customer service until mid XXXX asking me to deposit funds, however my account was never restored to deposit funds.
The funds have since been taken out of the account however I still have my own personal funds that are not accessible because my account has been suspended for several weeks.
My account is illegally suspend for no reason at this point if the deposit funds have been recovered and all identify information has been cleared on my end.
There should be no excuses and my account fully restored.
My next step is to contact the states attorney general for the lost funds and damages not being able to withdraw my own funds and XXXX.
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| 11/22/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
Older American |
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My complaint is with XXXXXXXX XXXX and OKCOIN. I was contacted by a salesman from XXXX XXXX, who sold me a subscription for {$190.00} back on XX/XX/2022. I paid it with my XXXX credit Card. In XXXX he call me again and told me that subscription was no longer being offered and he had been trying to refund my money. He connected me to a XXXX XXXX who could help me. XXXX asked me to log onto my computer and he could transfer me the money. I told him I wasnt giving him my Bank Infomation, he said he didnt need it. When XXXX tried to transfer the money, he claim he sent {$9800.00} into my account. Then he claimed he sent my {$200.00} onto a OKCOIN account. He transferred {$9800.00} out my saving account into his own account. I went into XXXXXXXX XXXX @ XXXX XXXX XXXX XXXX XXXX Az. XXXX and they told me their was nothing they could do. I filed a compliant with the Atty. General Office and the XXXX # XXXX, XXXX Police Report # XXXX.
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| 12/16/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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Web |
Servicemember |
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i need to report a Financial Crime. XXXX stole XXXX dollars from me. I bought {$7000.00} woth of XXXX on XX/XX/2022 and was told that i needed to wait 10 days for my funds to clear. On XX/XX/2022 i tried to send my XXXX to another wallet and okcoin told me that my account was under review by their Risk Management Team. The only Risk was the one i took dealing with these XXXX. So since i couldnt move my XXXX i converted it back to XXXX with hopes of withdrawing it back to my bank. When i tried to withdraw my funds i was told that my account was still being reviewed. Today i recieved a notice from XXXX ststing that my account has been closed and i can not make any withdrawals. So they have my money and tell me that my account no longer exist.. Complete Thievery... If this is the wrong Dept could you please forward this to the right people Thank you, XXXX XXXX
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| 01/04/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
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- Confusing or misleading advertising or marketing
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Web |
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Dear Sir or Madam, I signed up for Okcoin.com and registered for its " {$100.00} XXXX '' promotion, under which participants were promised {$70.00} in XXXX for monthly cryptocurrency purchases of at least {$25.00}, starting between XX/XX/21 and XX/XX/21 and continuing until XX/XX/21. I adhered to the terms of the promotion, making monthly purchases of {$32.00} ( initially with a {$1.00} fee added ) throughout this term. I never received the {$70.00} in XXXX promised, which should have been deposited in my account on XX/XX/21. I have attached the promotion page, an email confirming that I set up the required monthly payments, bank records confirming those payments, and a chat transcript in which the Okcoin agent confirmed that I had adhered to the promotion terms and would receive the payment.
Sincerely, XXXX XXXX
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| 09/29/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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Web |
Older American |
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Summary : A cryptocurrency exchange has taken {$1000.00} of my money but does not show that deposit in my crypto exchange account. I have full documentation of the transfer of funds.
Details : " OkCoin.com '' is the US presence of OkXXXX, which is a cryptocurrency exchange. I believe OkXXXX is based in XXXX.
I created an account with OkCoin.com, registered and validated my identity. Then I used the okcoin.com website to transfer {$1000.00} from my bank, XXXX XXXX XXXX, into my okcoin.com account.
I have an email from OkCoin.com that says my deposit had cleared, and I have a record in my XXXX XXXX account that shows the withdrawal/transfer to OkCoin.
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| 09/07/2021 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Deposits and withdrawals
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Web |
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The company allowed me to deposit money into an account after verification using my driver 's license. Once my money cleared, they removed my verification status and would not let me withdrawal any funds I had deposited into the account. I tried several times times to upload a picture of my license to meet the verification criteria, but realized that they would not accept any picture of my driver 's license now that they have my money. They refuse to give me access to my funds, will not close my account, and refuse to refund the money I deposited into the account in their platform.
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| 06/27/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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Commencing on or around XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX which were transferred from my wallet utilizing your services.
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| 10/03/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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Web |
Servicemember |
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I sent XXXX cyrptocoin ( {$940.00} ) to Okcoin exchange company on XXXX, the money did not go to my account and when I spoke to the support team they said that it was not credited to my account because I did not enter the memo code, then I sent the documents they requested and they did not deposit my money into my account with similar answers as we are working on it, even though I have asked many times. However, as they also accept, the money is transferred to the main account of Okcoin company, not to someone else.
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| 09/15/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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For the last 2 months Since XX/XX/2021, I've been trying to get my coins Out of the exchange OKCOIN, and they told me that I could withdraw the Dollars but not the coins out of the exchange. I made an attempt to withdraw roughly {$3700.00} but it never worked. I told them I have bills to pay, but they're simply making my life hard. There's currently XXXX BTC and {$3600.00} in my account with them.
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| 09/09/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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I purchased cryptocurrency in OkCoin. Their XXXX XXXX identity verification system will not verify my identity because they say the pictures of my id are too blurry using their system. I have sent them clear pictures of my identity and asked to discuss other solutions. They will not provide me with any.
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| 12/20/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Money was not available when promised
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Web |
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| 09/15/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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| 08/22/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
Older American |
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| 08/19/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Phone |
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| 07/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
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- Other transaction problem
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Web |
Servicemember |
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| 03/18/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
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- Problem with a purchase shown on your statement
- Card was charged for something you did not purchase with the card
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Web |
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| 04/06/2021 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Wrong amount charged or received
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Web |
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