NPAS, Inc. CFPB Complaints

Back to Dashboard
2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
11/24/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • AZ
  • 85255
Web
Before a surgical procedure, the patient chose XXXX XXXX because he was looking for a lower procedural cost and cost transparency. The patient was informed verbally several times that the patient portion had been paid in full prior to the procedure. The patient was not expecting to receive any bills from XXXX XXXX or NPAS because of the reassurance provided by the XXXX XXXX registration staff. Only one letter was received from NPAS dated XX/XX/2018 regarding this alleged debt of {$5000.00}. Not a single phone call was ever received from NPAS by the patient regarding an alleged debt. Several phone calls were made to the patients spouse and two voice messages were left on the spouses voicemail, starting on XX/XX/2018. None of the calls were answered. NO LETTER WAS RECEIVED BY THE PATIENT after messages were left on the spouses phone. At the date of service, the spouse was not married to the patient. Her phone number was listed as an emergency contact. The patients phone number was listed in the patients information, yet there was never an attempt to reach the patient. It is concerning that Privacy of Individually Identifiable Health Information may have been breached under the Code of Federal Regulations 45 CFR 164.501. NPAS referred to their communications as " communication from a debt collector. '' Under 45 CFR 164.501, a debt collector can only obtain the Name and address, Date of birth, Social security number, Payment history, Account number ; and Name and address of the health care provider and/or health plan. If the spouse 's phone number was disclosed by XXXX XXXX to NPAS, this appears to be an inappropriate use of Personal Health Information ( PHI ). The patient takes HIPAA compliance and PHI very seriously and thereby requests a copy of all information disclosed by XXXX XXXX XXXX to NPAS, Inc. so the patient can review potential breaches of HIPAA and PHI compliance. As per the Fair Debt Collection Practices Act ( FDCPA ), Within 5 days after the initial communication NPAS is required to to send a written notice containing the alleged debt amount and the name of the business to whom the alleged debt is owed. The letter dated XX/XX/2018 was the first letter received from NPAS. The letter states the alleged debt balance is due on XX/XX/2018. The patient collected his mail on Friday night, XX/XX/2018 due to the XXXX holiday. This effectively gives the patient only one business day to handle the alleged debt. Not only do these practices break federal law, but they also gave a completely unreasonable timeframe for resolve or dispute. Again, as per the FDCPA, a letter is required to be sent within 5 days of initial communication. Until recently, the patient was not initially aware of messages left on his spouses phone as she assumed they were spam calls and spam messages. NO LETTER WAS EVER SENT to the patient prior to the letter previously mentioned. There are records and photographs of every letter sent to the patient 's residence by the United States Postal Service. The address has not changed recently. The residence was established before the XX/XX/2018 service date. FDCPA law states that the consumer has the right to dispute the debt within thirty days after receipt of the notice. Since no letter was sent after attempts of initial communication with the patients spouse, NPAS clearly violated the FDCPA. Since NPAS did not follow the rules set forth in the Fair Debt Collections Act and potentially violated 45 CFR 164.501, the patient does not believe the alleged debt to be legally valid. Such violations of the FDCPA are not permitted under Federal Law and other relevant Federal and State Agencies as well as relevant non-Government parties will be notified of these unfair and potentially deceitful practices. It also appears that NPAS may be violating the FDCPA by " Furnishing certain deceptive forms. It is unlawful to make the false impression that someone other than the creditor ( i.e. debt collector ) is participating in the collection of the debt. The resources for paying online ( XXXX ) and the address to pay your bill are all property of XXXX XXXX. From what can be seen on the forms, it doesnt appear that NPAS is directly involved in collecting and/or handling debt. On XXXX XXXX website, they refer to NPAS is their extended business office. It is concerning that the original creditor is posing as a third party that is attempting to collect a debt. If the claim is not paid in a timely manner, it may be referred to our extended business office, National Patient Account Services ( NPAS ). XXXX XXXX XXXX XXXX XXXX XXXX states that NPAS is not a collection agency and does not report to the credit bureau . However, their voice messages clearly state that NPAS is calling on behalf of XXXX XXXX XXXX. They say in their voice message, This is a communication from a debt collector. This is an attempt to collect a debt and any information that is obtained will be used for that purpose. XXXX XXXX XXXX There are disturbing contradictions from XXXX XXXX on who NPAS is and what services they actually provide. The parent corporation XXXX owns both NPAS and XXXX XXXX Hospitals.
09/05/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • GA
  • 30044
Web Servicemember
XXXX XXXX XXXX XXXX XXXX XXXX GA XXXX NPAS SOLUTIONS LLC XXXX XXXX XXXX XXXX XXXX, KY XXXX XXXX : Account # XXXX To Whom It May Concern : This letter is being sent to you in response to notices sent to me from your company and more importantly, due to your erroneous reporting to the Credit Bureau { s }, the highly negative impact on my personal credit report. Please be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 { b } that your claim is disputed and validation is requested. This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above-named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you. Please provide me with the following : What the money you say I owe is for : Explain and show me how you calculated what you say I owe : Provide me with copies of any papers that show I agreed to pay what you say I owe : Provide a verification or copy of any judgment if applicable : Identify the original creditor : Prove the Statute of Limitations has not expired on this account : Show me the you are licensed to collect in my state : Provide me with your license numbers and Registered Agent or Agent of Service : At this time, I will also inform you that if your offices have reported invalidated information to any of the 3 major Credit Bureaus { XXXX, XXXX or XXXX } this action might constitute fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company or the company that you represent, I will not hesitate to bring legal action against you for the following : Violation of the Fair Credit Reporting Act Violation of the Fair Debt Collection Practices Act Defamation of Character If your offices can provide proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information and during such time all collection activity must cease and desist. Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suit. This includes listing any information with a credit reporting repository that could be inaccurate or invalidated or verifying an account as accurate, when in fact there is no provided proof that it is accurate. If your company fails to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit report and a copy of such deletion { to any/all of the 3 major credit reporting bureaus : XXXX, XXXX and XXXX } request shall be sent to me immediately. I would also like to request, in writing, that no telephone contact be made by your company to my home or my place of employment. If your offices attempt telephone communication with me, including but not limited to computer generated calls and calls or correspondence sent to or with any third parties, it will be considered harassment and I will have no choice but to file suit. All future communications with me MUST be done in writing and sent to the address noted in this letter by XXXX. It would be advisable that you assure your records are in order before I am forced to take legal action against your company and your client. This is an attempt to correct your records, any information obtained shall be used for that purpose. Best Regards, XXXX XXXX
12/12/2023 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • AZ
  • 85635
Web
I had an original medical debt of XXXX from XXXX XXXX XXXX XXXX which has their billing address set to XXXX XXXX XXXX, XXXX, KY, XXXX for services rendered of late XXXX. I setup a payment plan with the hospital and as soon as I received the first bill I have been paying it on-time. Now my debt stands at XXXX. During XX/XX/XXXX, they sent me 3 SETTLEMENT offers of which 2 offered substantial days to pay ( 2001 ) and the 3rd letter only offered 11 days to pay. The first letter offered 25 % reduction of my bill and mentioned that I have 2001 days to pay 75 % of remaining balance. I was of course happy to received the offer and started to plan the payment. Later around the middle of XXXX, I received a 2nd letter that offered the same 25 % reduction with 2001 days to pay. I treated the 2nd letter as confirmation of the settlement offer and looked forward to paying the discounted amount. Close to the end of XXXX, the same month I received the first letter, a 3rd letter arrived still offering the 25 % discount but now it ONLY gives me 11 Days to pay from the date of the letter, which has the same date as the first settlement offer that has the start of the month. The hospital included an apology letter stating that the first 2 letters should be ignored because it was sent in error. I use XXXX, and most of my funds are invested. It takes at least a week to withdraw money from it since I have to sell investments, wait for it to clear, and then be available in my XXXX card. I do have the funds available to pay for the settlement amount, but they are invested and I know I can not make the window of payment even if I start the withdraw process when I received the third letter. I then reached out to the telephone number in their billing statement and spoke to NPAS ( the hospital account servicer ), to request extension of the window for me to pay the discounted settlement amount. The representative then stated that they can not do anything for me and I have to call the hospital. I promptly called the hospital and spoke to their customer representative. The hospital customer service rep also stated that they could not do anything for me either and transferred me to a patient relation number, which I then called but nobody answered. I tried reaching out at least 10 times to the hospital patient relations an customer service during end of XXXX and XXXX leaving voicemails and callback information so the matter can be discussed. They called back ONCE but we missed it and left a message for me to call back, I keep calling back but they never called me back again. So, now NPAS keeps calling me about an unsettled debt because I have not paid XXXX and XXXX because I am requesting the settlement amount to be offered again since they did not gave enough time to pay. But when I try to discuss the settlement with NPAS, they revert to their run around that I have to call the hospital which I called multiple times but never responded. NPAS is now threatening that my credit score will be impacted due to my unpaid debt. They also cancelled my payment plan and I am now required to pay the full XXXX without the settlement discount. All I wanted was someone that I can actually speak to about the settlement offers and get a logical reason why they can not extend the window since they even accepted in written form that they made errors on the first 2 letters. I have original copies of letters they sent me. Pictured copies are also attached to this complaint.
10/11/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • WV
  • 253XX
Web Servicemember
I have now twice received what appear to be collections agency letters, instead of bills from my medical provider. And, yesterday I received a phone call from the collections company ( billing agency for the hospital ), that used debt collector tactics that may be in violation of the Fair Debt Collections Practice Act. The hospital is XXXX XXXX Hospital, billing address XXXX XXXX XXXX, XXXX, VA XXXX, phone number XXXX. The collections agency ( billing company ) is NPAS, Inc. XXXX XXXX XXXX, XXXX XXXX KY XXXX, phone number XXXX. The first letter I received from NPAS, Inc. for a bill for which I never received a bill from the hospital, caused me to call the hospital billing directly. I asked them who this NPAS, Inc. was, why I received what appeared to be a collections letter, and why I had not received a bill from the hospital directly, which I had received prior to these events regularly. I have always, prior to the conduct by the hospitals billing and NPAS, Inc., received a bill from the hospital, and always paid them on time. I did not receive a satisfactory response to my inquiries, but was able to pay the bill, in full over the phone. This occurred in XX/XX/2018 At the beginning ofXX/XX/2018, I received yet another collections looking letter from NPAS , Inc., without having ever received a bill from the hospital directly. This letter is attached. I again, immediately called the hospital billing, advised them of the letter, and asked them to generate a bill for me, which the hospital billing CSR said she was going to do. XX/XX/2018, I received a collections like phone call from NPAS , Inc . The female calling at first refused to identify from what company/agency she was calling, instead demanding that I confirm if I was Mr. XXXX. I persisted through her very rude behavior and she eventually admitted that she was calling from NPAS, Inc. Once she finally divulged this and the purpose of the call, I told her of my conversation with the hospital, and that I had been assured by the hospital that a bill would be forthcoming. She told me the call was being recorded, more intimidation tactics. She then proceeded to demand that I be transferred to what she referred to as an account specialist. I asked if the account specialist was in fact a collections agency. She rudely refused to answer again, and demanded I allow myself to be transferred to an account specialist, and again stated the phone call was being recorded. At that point I stated to her that I was calling the hospital billing department an d hung up the phone . The conduct of the agent from NPA S, Inc. was rude, evasive and clearly an attempt at intimidation. What makes this truly despicable, is that I pay my bills on time, but now the hospital has apparently resorted to the tactic of not bothering to send a bill and instead using a collections like agency from the start. I suppose the hospital can bill how they want, but NPAS, Inc.s conduct may have violated the Fair Debt Collections Practice Act, and I ask you to investigate this.
09/05/2019 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NY
  • 120XX
Web
This is for XXXX XXXX XXXX XXXX XXXX acct # XXXX. Their billing service is NPAS, Inc., XXXX XXXX XXXX, XXXX, KY XXXX. The paper bill sent to me was for {$250.00}. I made, and can verify through my bank and with the NPAS confirmation #, that I made two payments in succession and the amounts were withdrawn from my checking account. Payments were made through their online portal : www.sphp.com/online-payment Payment 1 made XX/XX/XXXX and withdrawn from XXXX account on XX/XX/XXXX : {$50.00}. NPAS confimation # XXXX. Payment 2 made XX/XX/XXXX and withdrawn from XXXX account on XX/XX/XXXX : {$50.00}. NPAS confirmation # XXXX Note that NPAS DOES NOT have any way for consumers to check their balances against their crediting payments. On XX/XX/XXXX I received a collection notice from a debt collector : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX, NY XXXX XXXX ) for the above account number. That collection notice they sent was for {$240.00}, an erroneous sum sent to them by NPAS. I tried to contact XXXX XXXX 's XXXX XXXX XXXX on XX/XX/XXXX and was put on hold for nearly 45 minutes only to discover that their phone lines were down. I called again the following day, XXXX, and was sent to the Collections person, " XXXX '' or " XXXX '', and left a voice message. No return call. I called again today on XXXX and someone in the Central Billing Office told me to pay {$150.00} and that the debt collector had added over {$100.00} in fees, which is a lie. I was again put through to the Collections Office voice mail. The Central Billing person told me that accounts are automatically sent to collections after 4 months even if you are making payments. There is nothing on the NPAS website that tell you that and nothing in the XXXX XXXX 's billing information that tells you that either. I called the debt collector, XXXX, etc. ) and was told they could only see that I had one payment on XX/XX/XXXX and there was no evidence I had made the XX/XX/XXXX payment despite my having multiple confirmations from my bank and the NPAS payment portal generated confirmation number. The person I spoke to at XXXX, etc. told me I owed {$190.00}, which is also inaccurate. Yet they were billing me for {$240.00}. I asked if this would go onto my credit file while I was trying to resolve this and she said " maybe. '' I tried to call NPAS and went through their automated system multiple times and was hung up on each time. The message said that the debt had gone to collections and then there was a hang up. I have called the hospital to file a complaint against their billing practices. I owe {$140.00} and want to pay that but I am being forced to pay {$190.00} instead. This has to be illegal practice and I really need your help. Thank you.
07/24/2023 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75035
Web
I have made countless attempts to rectify this situation with XXXX XXXX / XXXX since firsts being notified of the reported balance in XXXX of XXXX. I have contacted XXXX XXXX XXXX billing department, the office location for speech therapy, medical records, XXXX XXXX XXXX XXXX, as well as XXXX XXXX XXXX XXXX, XXXX of XXXX of XXXX explaining to them that the billed procedures never occurred. Following my letter to XXXX XXXX, the previous debt collection agency being used showed a balance of {$0.00} and nothing due. At this time it was my assumption that they had finally had someone look at the case and were able to determine that what XXXX XXXX was claiming had occurred were in fact a fraudulent claim and billing. Although requested from XXXX XXXX of XXXX, I was never able to obtain the medical record directly from them. Instead, I was forced to go through my primary care provider and have them request the records. Once I received the records, they proved out what I Contended all along. There is no record of the procedures they claim to have performed in the records. The only thing they now claim demonstrates the debt they claim I owe is the EOB that they received from XXXX XXXX and XXXX XXXX. XXXX XXXX of XXXX has essentially committed medical billing fraud for submitting a claim against my medical insurance and the insurance not knowing any better responds in turn with an EOB. Again, I maintain I do not owe this bill as the procedures claimed did not occur. Following the complete failure to deliver care for my voice loss, I went to a speech therapist outside of XXXX XXXX 's control. In turn, I was referred to XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX. They were able to treat and partially correct the issue that XXXX XXXX could not even correctly schedule over a period of 18 months. Effectively, XXXX XXXX inaction and failures led to me losing two years of income because of my inability to effectively speak. At this point, I am also submitting a complaint to the Texas Attorney General and XXXX XXXX for XXXX XXXX 's blatant insurance fraud. Their inability to respond to inquiries, schedule and perform procedures, and simply share files within their own system has only assured me that I will never use any XXXX related facility again. I can not tell you how many times I was assured by XXXX XXXX XXXX personnel that they would get back to me in about 30 days. Their overuse of the XXXX pandemic as a reason for the delayed response lost all creditability after the first failed attempt to respond to my inquiries.
06/26/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • GA
  • 31313
Web Servicemember
Our son was having difficulty XXXX and we took him to the emergency room on XX/XX/XXXX at the base hospital. The hospital did not have the proper tool necessary to treat him so they had him immediately transported to XXXX XXXX in the next city. We heard nothing about any charges and then we received a bill saying we owed around {$350.00}. I immediately called the billing department for the hospital and spoke with an agent who stated that we owed that amount. I asked what was the bill for and he said he doesn't know. So I asked how can I pay for something but I do not know what the charges are for because we have never received a hospital bill because we have XXXX with the military and its always paid. He informed me to contact XXXX. I contacted XXXX and spoke with an agent named XXXX. She couldn't find what the charge was for and she said that it would be removed and to have the hospital contact XXXX if they are still sending bills or calling. I immediately informed the hospital billing department and the agent stated that he would look into the matter. We heard nothing for months so we assumed the issue was resolved. We received another bill in XX/XX/XXXX about the same issue. I called the hospitals billing department and spoke with another agent and he informed me that the amount was not removed and that we needed to pay a totally different amount that was on the bill. He couldn't figure out the numbers and he said that it had to be paid because XXXX only pays a portion. We called spoke to another agent and this agent claimed that the amount was for taking our son to a hospital that was not in the network. We explained that we did not voluntarily take him there, and that he was transported by the hospital. They stated that we still had to pay even though our daughter also was taken to that same hospital for XXXX and stayed almost 5 days and never had to pay. We set up the payment arrangements with the new amount given by an agent of {$380.00}. When I had my credit score checked for a loan, I was told that my credit score has dropped because of a {$14.00} collections debt from the hospital.We paid what we were told and now my credit has been affected. I paid the {$14.00} and I would like this removed from my credit.
02/05/2019 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • LA
  • 71111
Web Servicemember
NPAS, Inc, XXXX, attempted to collect XXXX that was an error of XXXX XXXX XXXX XXXX in that the hospital failed to submit the necessary documentation to the insurer which resulted in the claim being improperly processed. It should be noted that the first bill we received for this amount came directly from NPAS and not the hospital billing department. I contacted NPAS prior to XX/XX/19 and told the rep that this bill was in error and it wasn't owed. I also asked to speak to a supervisor and was told that all five supervisors were busy. I told the rep. to take a message and have a supervisor call me back. I never received a call. On XX/XX/19, I had my wife call NPAS since she's the patient at XXXX XXXX XXXX XXXX being treated for relapsed XXXX. She told the rep. that it was an error and we didn't owe that amount and besides, we had already hit our catastrophic cap before that date of service for that claim. The rep refused to help and told the wife that she would have to dispute it with our insurer ( I am the policy holder ), but there was nothing to dispute. My wife told me what they told her, and I called back the afternoon of XX/XX/19 and once again explained we didn't owe that amount. I also asked the rep if NPAS was a collection agency and the rep denied they were a collections agency and told me that NPAS was an extension of the hospital 's business office. I once again asked to speak to a supervisor and once again, it didn't happen. At this time, neither my wife or I have heard back from anyone at NPAS. I XXXX NPAS and it indicated that they are indeed a collection agency. So, the rep misrepresented that fact and lied to me. The only contact info I have for NPAS is the phone number XXXX and an address of NPAS, XXXX, XXXX. XXXX XXXX, XXXX KY XXXX. NOTE : I am the husband of the patient and I am filing this complaint on her behalf. I will enter her as the primary on the complaint and me as the secondary on the complaint in the contact info section of this submission.
03/01/2021 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • FL
  • 32309
Web
NPAS collection agency, working on behalf of XXXX XXXX XXXX XXXX ( XXXX ) is attempting to collect a debt I know nothing about. In XX/XX/2021 NPAS started calling about a hospital bill that wasn't supposedly paid ; two years after the birth of my child. XXXX has all of my insurance which has been provided to them numerous times. On XX/XX/2021, I spoke with XXXX and gave her all of this information, for the XXXX time! When I ask for a Reference Number, Invoice, bill or tangible documentation they say there is no Reference Number or Invoice, just call back in 30 days. Today I called to follow up and spoke with XXXX who said the claim wasn't paid because the information " couldn't be verified and now they could resubmit it to XXXX. '' Also, they've been trying to contact us numerous times during the month of XXXX which is documented in their system. This is a completely false statement! No one has called me to follow up or try and verify any information. Furthermore, when I asked what address the numerous letters were sent they gave me the old address ; which I updated on XX/XX/2021, with XXXX and numerous times prior to that. After I asked to speak with XXXX XXXX manager she transferred back to the switchboard and I eventually spoke to XXXX. XXXX stated, " they're sorry they had old information and they have to resubmit the claim. '' XXXX XXXX XXXX XXXX and NPAS and engaging in fraudulent and frivolous billing, deceitful tactics, not being transparent, and making false statements. I've given the Hospital and this billing company all of my insurance information numerous times over the past two years ; they've had this information since day one. If the hospital or NPAS didn't file a claim in a timely manner directly attributed to their failure then they can't debt me to debt collection two years later and have a debt collection agency engage in fraudulent activity while making numerous completely false statements and pretending to send the documentation that doesn't exist.
11/24/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • UT
  • XXXXX
Web
On XX/XX/2019 XXXX went to XXXX XXXX for XXXX XXXX. We paid the bill using our XXXX on XX/XX/2019 which combined the payment with another charge from XXXX XXXX that occurred on that same day. Attached is proof that XXXX XXXX cashed the check. In XXXX we received a statement from NPAS stating we still had the full amount unpaid. We called them and said it was paid and sent them the attachment showing the check was cashed by XXXX XXXX. They then said it would go back to a special department that handles these situations. We called that special department and they said the payment was used in the wrong account and they would refund the check and then we could resubmit. We never got a check from them. We called them and they said they would escalate and see what went wrong and give us a call. They never called. We called them after a few weeks and they said they would try again and that it would take 30 days. After thirty days we called them back and they gave us a run around and basically nothing had happened and they needed another 30 days. After another 30 days we called and nothing had happened and they were going to escalate, call us back, yet they did nothing. We now have received another bill from NPAS sating we have to pay the entire amount in full. They took our money and didn't apply it to our account. They won't give it back, and now are charging us again. That amounts to them stealing our money, threatening to ruin our credit history by sending us to collections if we don't pay twice.
11/05/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • VA
  • 232XX
Web
This is a follow up complaint to XXXX-XXXX, in which 1 ) NPAS, working on behalf of XXXX XXXX XXXX, claims I never revoked TCPA consent and 2 ) XXXX XXXX XXXX, collecting on behalf of XXXX XXXX XXXX contacting me illegally with an auto-dialer. I am writing to share additional information and to contradict inaccurate statements in the company responses. I have a recording of my conversation with NPAS on XX/XX/18 where I unequivocally revoked TCPA consent. Here is a transcript : Agent - " Do you give us permission to contact you on your cell phone using the automated dialing system or pre-recorded voice for future inquiries? '' Me - " No. '' Agent - " OK. '' This TCPA revocation was reasonable and valid, yet was not documented across my accounts with NPAS which, at the time, were accounts ending in XXXX and XXXX. The representative did not ask if my revocation was subject to one account or the other, yet a future representative notified me on XX/XX/XXXX that I had to call in separately for each account. My inclination, which I fully intend to prove through discovery, is that NPAS was managing and collecting on both accounts, but XXXX XXXX XXXX spelled my name incorrectly on one. That is the reason why they did not notate the account. When account XXXX was recalled from their office by XXXX XXXX XXXX and placed with XXXX XXXX XXXX, NPAS 's failure to honor my revocation resulted in me being contacted illegally by XXXX XXXX XXXX via autodialer on XX/XX/2018.
03/18/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • SC
  • 29485
Web Older American
I received a call on XX/XX/XXXX from a company called XXXX. They say I owe {$140.00} for Services at XXXX XXXX XXXX in XXXX XXXX. XXXX The alleged service was on XX/XX/XXXX. They claim that I received services at XXXX, despite my denial of ever having been there. I called my Medical Provider, " XXXX XXXX '' XXXX XXXX XXXX XXXX XXXX XXXX. They informed me that the only services I had was indeed on XX/XX/XXXX, was from my Primary care Dr., at XXXX XXXX XXXX, and that bill had been paid when it was submitted. I called my XXXX XXXX XXXX, and their billing office verified my date of service, the amount of the bill, and that indeed it had been paid. This is the 3rd time that this company has called or sent me bills that are fraudulent. The previous bills were for the same amounts, {$260.00}, for XXXX XXXX at places I have never been. One was in Georgia, the other was XXXX, the same as this call today. Though the names of the labs on the mailed billing, and the account numbers were different the format on the statement was the same. After calling my Provider and having them verify that these were not legitimate bills, I figured that this XXXX was trying to scam me. When I received this call from their billing Dept. this morning, I figured it was part of the same scam, possibly duplicate billing, from different XXXX. My Ins., is a Medicaid provider, and I know that XXXX is notorious for Medicaid and Medicare fraud.
03/11/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NV
  • 89048
Web Older American
Received XXXX XXXX treatment from XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX in XXXX XXXX XXXX on XX/XX/XXXX. We have XXXX XXXX XXXX through XXXX ( primary ) and XXXX XXXX XXXX XXXX ( secondary ). On XX/XX/XXXX I received a Statement from NPAS INC ( a third-party debt collection agency ) located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They service accounts for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXXXXXX requesting payment of {$150.00}, I called XXXX XXXX XXXX XXXX XXXX XXXX XXXX and she conducted a 3-way phone call with NPAS, they claimed it was for Co-pay. She explained that bill had been paid in full and due to dual coverage, no co-pay was due. NPAS was sending account for review. Then on XX/XX/XXXX received statement from NPAS attempting to collect {$4400.00}. Called NPAS again, had XXXX XXXX XXXX XXXX member rep on the call with me. She explained once again that bill was paid in full. NPAS again said account would be reviewed. Received another statement from NPAS on XX/XX/XXXX, for {$4400.00} called again with XXXX XXXX XXXX XXXX member rep on the line with the NPAS rep, again explained to them bill had been paid. Also sent e-mail with attached Explanation of Benefits to NPAS ' " XXXX ''. Received statement again from NPAS on XX/XX/XXXX requesting payment of {$4400.00} again. I am writing to you to attempt to get them off my back and stop the harassment!
09/12/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • SC
  • 29642
Web Servicemember
I received a call on XX/XX/18 regarding a medical bill, for my daughter, for services rendered in Florida ( I am a SC resident ) on XX/XX/18. The company, NPAS, claimed that I owed an undisclosed amount on said bill. I asked a few questions about when the bill was sent and what address was on file. Note, I had the bill from the hospital in my hand, stating that after XXXX paid their portion all I owed was {$39.00}, which has been paid. When she finally told me that a bill had been sent in XXXX to my address, I asked her what name was on the bill. She went on to inform me that the responsible party had been updated in XXXX. If that be the case, how did I get a bill in XXXX ... she couldnt answer me. So with that being said, I asked, if a bill had been sent to MY address in XXXX, but my name hadnt been updated until XX/XX/XXXX, how was I to know that it was for me? I told her had I opened mail not addressed to me, it could be considered mail tampering. She agreed and said that she shreds or will return to sender any mail she receives personally like such. She was advised that I never signed for treatment due to me being 700 miles away, and that this account needs to be researched further. She said she would open an investigation. I have the whole conversation recorded for my records.
09/23/2019 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 33071
Web
My name is XXXX XXXX, I am the responsible party for my son 's medical expenses, his name is XXXX XXXX XXXX. I receive and pay all his medical bills. I recently received a letter from NPAS, Inc. which I thought was a scam since I never received a bill with the service date mentioned in the letter. I called NPAS, Inc. to request a copy of the bill or statement, but NPAS couldn't provide this document. I XXXX the phone number for XXXX XXXX XXXX XXXX to follow up. Today, XX/XX/2019 I called XXXX XXXX XXXX XXXX to make sure this letter was legit and request a copy of the bill/statement. The representative said she will mail it to me but my account is already in collections. According to this representative, XXXX XXXX XXXX XXXX sent me a bill back in XX/XX/XXXX and then my account was sent to the debt collector, NPAS. She verified that the XXXX XXXX makes ONE attempt and then the accounts are sent to collections. I am willing to pay my bill, just like I pay every single bill. But, since I didn't receive the ONLY statement XXXX XXXX XXXX XXXX sent me, now my credit score will be impacted. The account number on the letter from NPAS, Inc is XXXX. The letter was sent my son XXXX XXXX XXXX to my address XXXX XXXX XXXX XXXX, XXXX XXXX, Fl. XXXX Thank you in advance for your help.
12/23/2022 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NH
  • 038XX
Web
Hello, I went to XXXX XXXX XXXX for an MRI. I was told at the time of service that my total due for the co-pay for the service was {$200.00}. That was a lot of money, but I had a neck injury and had to have the test. I paid the {$200.00} co-pay that was requested, which XXXX XXXX has acknowledged. Months later I received a bill from XXXX XXXX for {$1200.00}. They told me that they quoted me the wrong price at the time of service, and that I owed them that {$1200.00}. I explained to them what happened and that there must be a mistake. They agreed to look into the situation further. A month later they got back to me and said I owed them {$1200.00}. We did this 4-5 times, each time telling me they were sorry for THEIR mistake, admitting their error, but essentially saying sorry, but I still had to pay. I explained each time that I never would have agreed to pay for that test, I couldn't have. I explained repeatedly that it was their mistake, and what they were doing amounted to a bait-and-switch for service payment, which was essentially illegal, an no one I spoke to cared. Then XXXX XXXX sent the payment to collections, and I have been getting 2 phone calls a week for months. This is harassment, and for a debt that I do not owe, because of mistake XXXX XXXX made.
02/19/2019 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • FL
  • 34609
Web Older American
I owed XXXX XXXX XXXX in FL a hospital bill of over {$1800.00} which I was paying {$20.00} per month on before sending me to a collection agency XXXX. I tried to resolve the issue but they would not work with me. I owe another hospital, XXXX XXXX over {$2000.00} which I am also paying {$20.00} towards and also {$20.00} for a separate doctor bill. {$60.00} per month on medical bills is a lot when you just don't have anymore to give. XXXX XXXX agreed to let me pay the {$20.00} and tried to get XXXX XXXX to set up an agreement as well. Instead XXXX XXXX sent me to XXXX collections! I was forced to retire to care of my husband then lost half of my income due to his death. I'm on social security and paying for both his funeral and my daughters who I lost 5 months prior to my husband. I tried explaining this to XXXX as my reason why I can't pay any more than {$20.00} per month. I spoke with them and a supervisor on two separate occasions, XX/XX/XXXX and XX/XX/XXXX. They said they have no option but to report this on my credit report unless I could pay {$200.00} per month! I still continue to pay {$20.00} getting the bill down to {$1700.00} and now is on my credit report. I believe they used bully tactics to get me to pay more and don't feel this is right.
09/04/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • MI
  • 48103
Web
XX/XX/XXXX - Received a voice mail from NPAS. Said that they were representing XXXX XXXX - XXXX XXXX. Told me to call XXXX XX/XX/XXXX - Call the above number. Spoke with someone named " XXXX. '' She looked up my record and said she didn't see an outstanding debt so no idea why I got a call. She gave me an account number and said she was noting in my record that the account was clear. Also told me to call the " Regional Office '' at XXXX. Called the above phone number and talked to " XXXX '' at a XXXX XXXX patient business office. The account number that NPAS gave me was the NPAS account number so XXXX looked up my account by name. She affirmed what I knew to be true -- I don't owe them any money. She made a note in the my file that I called and that my account was clear. XX/XX/XXXX - Received another voice mail from NPAS. XX/XX/XXXX - Returned the call ; input the account number I was given on XX/XX/XXXX and the other personal identifying info ( birthdate, last 4 of ssn ). Automated system said this account was no longer being serviced by them and that I should call the regional office. Gave me the same XXXX XXXX number I was given on XXXX. I feel like I'm in an endless loop.
12/21/2021 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • OK
  • 731XX
Web
On XX/XX/2021 XXXX XXXX responded to : complaint number XXXX XXXX XXXX XXXX XXXX has conducted research. Validation of the debt from the original creditor has been sent to the consumer at the address XXXX XXXX XXXX XXXX has on file. Our Help Desk is available to assist consumers and may be reached directly via telephone at XXXX. However, on XX/XX/2021, I submitted a complaint with documentation on XXXX XXXX, XXXX XXXX XXXX, which had been referred to the Federal Trade Commission on XX/XX/2021. XXXX XXXX, has not provided to any verification of the debt, nor has their client provided me or them with a validation of the debt. I have made several good faith request in writing via certified mailing to all companies referenced above. Per the attachments. You will notice my health insurance XXXX, paid the XXXX dept. You will also, notice the subrogation letter, where this debt was paid as part of a auto accident settlement. Additionally, I have requested from XXXX XXXX, XXXX XXXX XXXX and XXXX XXXX the collection agency additional documents showing how I own what is being disputed. I sent certified mailing, and none of the companies responded or acknowledged receipt.
11/25/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • VA
  • 20152
Web
I received service at the XXXX XXXX XXXX in XXXX, VA in XX/XX/2018. I was billed wrongly but after disputing the initial bill, XXXX XXXX XXXX adjusted the cost and sent a new bill. My insurance company paid their portion and I received my EOB ( Explanation of Benefits ) from my insurance Company that I owe XXXX XXXX XXXX {$510.00}. I sent a check to XXXX XXXX XXXX in the full amount of {$510.00}. I started getting calls from XXXX XXXX XXXX that I still owe an additional {$80.00}. I called my insurance company ( XXXX ) and they had me on the line and called XXXX XXXX XXXX to let them know how much I was to pay them. XXXX XXXX XXXX asked my insurance company to fax my EOB which they did. Few weeks later, XXXX XXXX XXXX called again to say I still owed them money. I disputed it and they asked me to fax them another copy of my EOB which I did. Months later, and subsequently afterwards, I kept getting calls from NPAS on behalf of XXXX XXXX XXXX saying that I owed them money. I have since faxed another copy of my EOB and mailed another to their P.O. Box but the calls woud n't stop. This is my complaint of harassment by the XXXX XXXX XXXX.
10/16/2018 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • OK
  • 73132
Web
XXXX XXXX XXXX, and/or affiliated persons, demanded money from me that I do not owe. Specifics are given by the attachments. But generally, XXXX and those in privity with him, demand money for medical services, which XXXX, et al., failed to obtain from my medical insurer, by XXXX 's own wrongful conduct. The services were preventive under 42 U.S.C. 300gg-13. Nevertheless, XXXX and those in privity with him, failed to submit proper claims to complainant 's XXXX XXXX XXXX XXXX insurance plan. Instead, XXXX et al. proceeded with false statements of a debt, and attempts to deceive, harass, intimidate and coerce money out of someone who did not owe it. XXXX 's affiliated persons include " National Patient Account Services , Inc. '' ( or " NPAS, Inc. '' ) operating from and/or chartered by the States of Kentucky, Tennessee and/or Texas, and " XXXX XXXX XXXX XXXX, '' probably connected with the States of Oklahoma and Ohio ( see attachments, p. 3 ).
12/20/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MI
  • 49546
Web
On XX/XX/2019, I received two letters from NPAS , Inc., claiming the existence of medical debt totaling {$35.00}. As the letter indicated that the debt had been purchased from a local primary care network, I contacted their office and was informed that they had never referred my account to a debt collector. I therefore sent a letter to NPAS via USPS Certified Mail ( tracking number XXXX ) requesting verification of the debt. Tracking information confirms the letter was delivered on XX/XX/2019. I did not receive any further communications from NPAS until XX/XX/2019, when they sent another letter claiming that I still owed the same debt that I had previously requested verification of, this time in the amount of {$17.00}. At no point have I been given any reason to believe, or any evidence supporting, NPAS ' claims about the debt 's validity or existence.
06/18/2019 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • CA
  • 95037
Web
I received a billing statement from NPAS , Inc . XXXX XXXX XXXX, KY XXXX asking me to pay for {$2700.00}. The billing offers the chance to call them to get " A detailed itemization of this statement is available upon request by calling XXXX ''. I called them to get a copy in XX/XX/2019. They didn't send me. Then they sent a statement again in XXXX. I had to pay on XX/XX/2019 to avoid any possible penalty. Then I called them again ask for the detailed itemization on XX/XX/2019. They told me they would express mail out this time. I still didn't receive it by XX/XX/2019. I called them 3rd time today XX/XX/2019. This time they told they will NOT send it to me anymore since I paid them already. What a surprise. I still don't know what I paid for, and what their business is about. No company address was shown on the statement.
08/30/2021 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • NC
  • 28645
Web
I received a call from a company that called itself XXXX. their phone number XXXX. They called saying i owed a debt to XXXX XXXX XXXX XXXX XXXX nc. I do not, my insurance pays for everything. When i spoke to XXXX they in formed me that they did not know the company nor did i owe. It would seem that this company aquired my information some how and not legaly. The hospital is XXXX XXXX XXXX XXXX XXXX nc. I can only assume that XXXX XXXX system may have been hacked or violated in some way. this happend on XX/XX/2021 at app XXXX XXXX that was the time of the call to me. XXXX have done NOTHING. I did notify my security company and had an alert put on my credit report etc. XXXX my carrier was also notified and helped with the alert.
11/07/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NY
  • 10025
Web
Stay away from XXXX hospital in XXXX, NY, which is giving all of the bills to NPAS! NPAS Inc sending bills asking to process the payment, I process the payment according to the instruction on the bill, obtain the confirmation number, and then in about a month they send a bill as a final opportunity for you to process the payment and threatening to send to collection because they are unable to locate the payment, although the payment was processed and the amount was cleared from the bank. I call NPAS and they give bad communication and hang up on you when you ask them to resolve the issue over the phone by providing the detailed information about the cleared payment in the bank.
01/11/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NC
  • 275XX
Web
I filed several complaints with the CFPB regarding XXXX refusual to reverse payments to XXXX XXXX Hospital. Primary complaint was for {$19.00} for failure to provide test result, failure to read and interpret XXXX XXXX ordered and failure to provide services of a doctor to a patient. The CFPB complaint numbers areXXXX,XXXX,XXXX and XXXX at no time did XXXX reverse the charges or provide me with any credits. NPAS made harrassing phone calls and sent unwanted payment letters like the one attached. I do not owe XXXX XXXX Hospital and and the several complaints with the CFPB and Suntrust has refused to reverse its decision.
04/30/2019 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • VA
  • XXXXX
Web
XXXX, NPAS, and/or XXXX XXXX XXXX Hospital attempted to collect a debt without utilizing the insurance. Prior communications indicate that all parties were aware of the insurance in place and the purpose of me paying for insurance, is that it may be utilized. The original debt was indicated to be {$4800.00} and the reduced rate is {$580.00}. If they want only {$580.00}, then the insurance company can pay them that. Otherwise, the deductible and co-payment will need to be identified and ALL provider bills will need to be considered in the billing cycle. Not just this bill. Again, this is the reason I purchased insurance.
07/23/2019 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • TX
  • 76244
Web
Constantly calling my job and my home using threatening and harassing language. They are usining a prerecorded machine to robocall me over and over even after I demanded them to stop. I have no contact with this company and do not know why they are continuously calling and harassing me at home and at my job. I informed them that my job strictly do not approve of harassing calls and that I could loose my job. They keep calling. I am sending a cease and desist letter to them. I am filing a harassing phone call report with the police depazif the call me again on this XXXX day of XX/XX/2019.
12/09/2020 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • NV
  • 891XX
Web Older American
I received a statement from the hospital on XX/XX/2020 showing a balance due of {$480.00} and sent them a letter on XX/XX/2020 asking them to validate the debt and requesting an understandable itemized list of charges and documentation that I agreed to these charges. I continued to receive multiple requests for payments and responded to each request in a timely way but they continue to ask for payment including phone calls that I have asked them to stop. The most recent communications seems to come from a debt collector firm called NPAS instead of the hospital.
03/28/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75062
Web
I am receiving debt collection notices from NPAS Solutions LLC. There is a number XXXX to call. But when I call this number they say this is not correct number. The debt is about a Medical Bill from XXXX XXXX XXXX XXXX for {XXXX} ( service date XX/XX/2020 ). Which they say I need to pay. Although this bill should have to gone to my insurance company. They did not sent it to insurance company even though I provided them with my insurance information. Now they say then can not send it to the insurance company because it is very old. Thanks, XXXX
09/18/2023 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 75025
Web
We evidently had bill from XXXX XXXX XXXX XXXXXXXX. We never got it. The. Started getting calls from debt collector NPAS. My daughter is XXXX. The refuses to give me info. Told me to have daughter call to give authorization, which she did and they wouldn't give info to her bc she didn't have reference #. We haven't recieved mail or a bill so don't have one. Finally NPAS sent bill and we paid it using my credit card as we pay our bills. The bill was sent back and mail and paid on XX/XX/. I am still getting harassed by this company.
09/28/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • KS
  • 66212
Web
This is a workmans comp issue. I sent copies of all the medical bills to the XXXX XXXX ( my XXXX insurance company ) for payment. For some reason they paid all of the bills but this one. I also informed XXXX and XXXX XXXX hospital that XXXX XXXX was responsible for this bill. I mailed copies of all the paperwork and verbally gave them the information over the phone several times. I gave them the injury claim number, phone numbers, address and contact information. This bill is not my responsibility.
08/13/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • CA
  • 95124
Web Older American
XX/XX/2019 I went for out patient XXXX lasting about 7 hours and went home. XXXX XXXX Hospital over charged Medicare by 300 %. Medicare & XXXX XXXX XXXX paid total of {$27000.00} of the $ 100,000+ invoices. I was sent a bill for {$1500.00} for uncovered and unauthorized items. I demand an invoice twice for exactly what the charges were. They failed to deliver any justified and Sent me to collection. They are causing me a XXXX year old on SS financial damages.
05/14/2019 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • TN
  • 37206
Web
WAS CONTACTED BY NPAS ON XX/XX/2018 AT XXXX XXXX ABOUT A BILL WITH XXXX HOSPITAL THE REP MADE ME MADE WITH HER SARCASTIC ATTITUDE. YES I SPOKE HER OUT TOLD HER THAT I HAVE BEEN WAITING ON A ITEMIZED STATEMENT FROM THEM 6 MONTHS HAVE NOT RECEIVED IT YET. SHE SAID WELL MAYBE YOU NEED TO MAKE A PAYMENT I SAID I WILL NOT BE DOUBLE DIPPED FOR MEDICAL BILLS.AND THAT I TOLD THIS TO THE OTHER COLLECTION AGENCY. SHE KEPT GETTING SARCASTIC AND I SPOKE HER OUT AND HUNG UP.
12/14/2020 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Called before 8am or after 9pm
  • NV
  • 891XX
Web
NPAS Inc. called me at XXXX XXXX to attempt to collect a debt on behalf of a hospital that was improperly billed as out of network and is actively involved in an insurance dispute. While I don't expect NPAS to be up to speed on an insurance dispute, I do expect them to not violate the Fair Debt Collections Practices Act and not call before XXXX XXXX. when they are not allowed to call you prior to XXXX XXXX. or after XXXX XXXX. unless you agree to it.
06/06/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 76010
Web
I checked my email and bank statements and also logged into XXXX to see why I was still owing a debt collector if im paying the bill for the amount of {$110.00}. I have full proof that its been paid by showing my bank statements and emails of confirmation numbers and amount. My last day payment that went through to the XXXX XXXX was on XX/XX/XXXX of XXXX. My next payment will be on XX/XX/XXXX for the same amount of {$110.00}
07/11/2023 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TN
  • 37174
Web
Received collection notice from NPAS concerning debt currently in open complaint with the XXXX for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. NPAS stated they conducted their own investigation apart from XXXX and that the balance is accurate and is [ my ] responsibility. I am currently sending certified mail to original XXXX XXXX XXXX ( original creditor ) and NPAS ( collection agency ) to await solution from XXXX.
11/09/2018 No
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • GA
  • 30809
Web
Settled debt with XXXX. npas is still trying to charge the difference in the settlement. of which we do not owe. bill : XXXX settle pay with XXXX : XXXX npas is trying to say we owe the XXXX difference. attached is the XXXX paper we received for settlement. on it, i wrote date and Authorization code for when it was paid.
10/29/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 75023
Web Servicemember
On XXXX XX/XX/2020 my phone was called by a representative from NPAS stating I owed a debt that has been paid. The representative left return number XXXX or XXXX, called from XXXX, and claimed to be calling on behalf of XXXX XXXX. The representative claimed the call was concerning a " personal business '' matter.
05/15/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TN
  • 37013
Web Servicemember
NPAS continues to make collection calls to me for a non-existent debt with XXXX Hospital in XXXX Tn. I do not have any outstanding debt with XXXX Hospital. I have told them MANY times, I have filed complaints with the XXXX. NPAS continues.
01/31/2019 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • GA
  • 30294
Web
I think the payments started XXXX 2018. The amount was around {$1200.00}. I am currently set up on a payment plan repay the debt. I have inquired about a settlement to so that i can be relieved of the debt, but one is not being offered.
03/26/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 32607
Web
Received call from NPAS from XXXX ( XXXX XXXX XXXX claiming they represent XXXX XXXX Hospital to collect a medical debt. I ask for verification and validation and attendant became very abusive and interrupting, belligerent behahavior
11/18/2021 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TN
  • 37087
Web
The collection agency contacted me and never verified any information to verify they had the right person before they rambled off personal information. This account needs to be closed and removed from NPASS Solutions due to violation.
09/24/2019 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TX
  • 75006
Web
i get a call every day - I have spoke several times to stop calling my number if you need please contact me at my phone number - they will NOT stop calling and they call during the day while I am at work
01/18/2024 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • AL
  • 36426
Phone
01/08/2024 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • FL
  • XXXXX
Web Servicemember
01/02/2024 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • SC
  • 29588
Web
01/01/2024 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • SC
  • 29316
Web
11/17/2023 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • VA
  • 24651
Web
11/08/2023 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • OK
  • 73034
Web
03/23/2023 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • AL
  • 35661
Phone Servicemember
12/16/2022 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • AR
  • 71943
Web Servicemember
12/13/2022 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • VA
  • 23225
Web
11/13/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • GA
  • 31419
Web Older American
09/16/2022 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CT
  • 06010
Web
08/17/2022 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • NC
  • 27537
Web
06/06/2022 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 75062
Web
06/03/2022 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 33301
Web
04/18/2022 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • VA
  • 20190
Web
04/06/2022 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • KY
  • 41011
Web
03/11/2022 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • NC
  • 28803
Web
12/21/2021 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • OK
  • 73105
Web
11/10/2021 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • NC
  • 28712
Postal mail Older American
08/17/2021 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 75248
Web
05/27/2021 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 76087
Phone Older American
01/06/2021 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 78130
Web Servicemember
05/01/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • NY
  • 12185
Web
04/11/2020 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • CA
  • 91615
Web
01/16/2020 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • GA
  • 30016
Web
12/06/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • GA
  • 30016
Web
10/15/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • GA
  • 31820
Referral
09/25/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
Phone Older American
09/06/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TN
  • 37051
Web
08/22/2019 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • AZ
  • 85306
Web Servicemember
08/18/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75376
Web
08/07/2019 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • VA
  • 23234
Phone
07/16/2019 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CA
  • 91423
Web
05/29/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CO
  • 80108
Web Servicemember
05/16/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • VA
  • 24382
Web Older American
03/17/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • SC
  • 29485
Web
02/02/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • NY
  • 12110
Web
12/27/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • FL
  • 34746
Postal mail
12/27/2018 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 75001
Postal mail
10/09/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • VA
  • 23230
Web
09/10/2018 Yes
  • Debt collection
  • Medical debt
  • False statements or representation
  • Attempted to collect wrong amount
  • MN
  • 55330
Web
08/14/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • CA
  • 91361
Web
07/23/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • CO
  • 80104
Phone
06/13/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • PA
  • 16365
Postal mail
03/19/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 75056
Web
03/12/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • VA
  • 245XX
Web
02/28/2018 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • TN
  • 37066
Web
02/14/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TN
  • 37214
Web