| 10/26/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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On XX/XX/XXXX I had to file a police report for cyber hack and identity theft with the following XXXX XXXX and XXXX XXXX of NY and Northwest XXXX bank and XXXX XXXX the police XXXX at the time only written in the report what I had access to which at the time was a credit report from XXXX so she took my report her name is XXXX XXXX who works with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX, NY XXXX so on the report it shows XXXX XXXX with part of the account number and Balance owed and date it was reported. The second account that was written in the report was XXXX XXXX of NY XXXX with the balance owed and date the account was reported to the credit bureau. On XX/XX/XXXX I have been in contact with a woman who works for northwest XXXX bank located at XXXX XXXX XXXX XXXX, NY XXXX our conversation was on the telephone her name is XXXX I had explained how I am a victim of identity theft and cyber hack and explained that I had filed a police report on XX/XX/XXXX she was very sarcastic and rude and was taunting me because I do have a learning XXXX and have trouble with comprehension a little not bad and a little trouble with spelling so because I had asked her how do you spell your name she was appalled that I didn't know how to spell her name about the account I owe {$670.00} to Northwest XXXX bank now back in XX/XX/XXXX I had spoken to the branch XXXX who was a man I advised him at the time my account was hacked into and I'm a victim of Identity theft well as I am explaining all of this to her she rudely interrupted me on the phone and starts to talk over me and say that if your looking for any account statements we will not be providing you with any statements and that they have a research department that handles requests for account statement request they charge {$100.00} per hour and {$6.00} per page and that she felt that I should have saved every single statement as they have all been sent in the past I further went on to explain to her I had to go to XXXX XXXX with my husband twice XXXX in XXXX of XXXX for XXXX days and second trip was in XX/XX/XXXX to XX/XX/XXXX for a family emergency I said to her so let me make this right so your saying with everything I told u about me being in contact with your branch XXXX in XX/XX/XXXX then me being cyber hacked and a victim to ID theft you aren't gon na consider taking my police report and filing a dispute or won't give me any account statements she said you bet I am not gon na then says before her research team can get started on my request for statements I would need to pay {$670.00} first then pay {$100.00} per hour and {$6.00} per page copy she had no bedside manner or care for me being a victim to someone using my account with out my permission or knowledge. She also said I am past the 60 day statue of limitations for NY.
When it comes to family first of NY XXXX located at XXXX XXXX XXXX XXXX NY XXXX I had called on the phone and spoke to a fraud XXXX her name is XXXX I had called her on the phone on XX/XX/XXXX and had a diolog with everything that me and my family have been through with the cyber hack and identity theft and this account was also hacked and told her I am not responsible for the entire balance now I did explain to her I did open this account and yes I did make a transaction but not responsible for the rest due to the fact it's fraud she was also very rude and kept on asking the same question over and over again telling me she used to work for the fbi and that I am past the statue of limitations I told her this isn't my first time this has happen because it happen to me when i banked with XXXX XXXX bank and XXXX and explained that statue of limitations is wrong because why would that bank help me with a claim and not then I asked her I need copies of every bank statement and she told me why what for she then said that I did all the transactions with out hearing me out fully she was rude and not being fair with me and said I would have to drive to the XXXX XXXX branch to get my statements after I have a interview with her she was speaking to me like a police XXXX and was wanting to interrogate me I didn't appreciate her attitude on the first call so after her telling me I would need to be seen in her office in person before any statements can be handed over and have a talk with her on Monday well I called her back and she went over some transactions with me and starts putting words in my mouth that I did every single transaction all because she looked and checked and said that all the transactions were done in the area where I live I told her that doesn't mean I did the transactions and asked her if there was any possibility of me going to the XXXX XXXX where I originally opened my account to get copies of statements she asked why do u want them when I just went through every transaction with you and no u can't you have to come to me I am the only person with your account I told her it was an inconvenience to me to drive XXXX minutes from my house when I have a medical XXXX and am in palliative care she did not care and I asked her can u mail the copies of every statement to my house she then says my address is listed as a bad address that's a lie cause I get all my mail packages medications with no problems so on XX/XX/XXXX XXXX calls again and is wanting me to call her but I don't feel comfortable calling her because of the way I was treated
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| 03/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
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Web |
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This is a complicated story, which involves a construction loan that converted to a traditional loan after our contractor abruptly abandoned our project, an acquisition of the initial bank we were working with, a fraudulent lien put on our house by the contractor who left our project ( and released once the courts took a look ) and now a bank who has been charging us interest and principal on {$80000.00} in funds that were never funded to anyone.
In addition to paying an interest rate far higher than current rates, the concept of paying interest/principal on significant funds we never saw, for 12 consecutive months, feels like a type of predatory lending and mortgage fraud. Additionally, we missed out on refi'ing at historic low rates in the 2 's recently, as they would not provide a payoff letter while in this dispute. The damages there are losing XXXX point cross 30 years and essentially we lost the ability to cash out at those lows we were at.
While we did hire an attorney to try and resolve, they continued to drag things out, while we continued to make our full monthly payments on time, even though we knew we were overpaying each month, on a couple levels. First, we never saw that {$80000.00}. Second, we have been paying an interest rate of 4.875 %, far higher than market rates. Lastly, for the majority of last year we " appeared '' to be in greater debt than we were, as the whole $ XXXX loan was used as our principal balance, when, we only borrowed $ XXXX. This also caused issues during the refi process, as it was hard to explain to the underwriters why there was {$80000.00} in debt included that should have never appeared as a debt.
We have been going back and forth with Northwest Bank since spring XXXX when they acquired XXXX XXXX. The people at XXXX XXXX were both helpful and sympathetic to our issues with the contractor who abandoned our project. While we were able to extend our construction loan term for 6 months initially, we were unable to extend it a second time, so the loan converted to a traditional 30-year fixed mortgage on XX/XX/XXXX. XXXX XXXX took the time to explain our unique situation to XXXX XXXX XXXX ( Distr Construction Specialist II ) at Northwest Bank, and while they appeared to " get it '' initially, they did not treat us the way XXXX XXXX did.
Without us asking for one, Northwest Bank had their legal team draft an initial agreement last XXXX ( XXXX ), stating they would credit our account the interest overpayments, if we signed this document essentially saying we'd pursue no future legal agreements. It is telling that they authored this agreement, as the previous bank simply credited our account when we explained the situation. We were expecting the same here, especially with the knowledge transfer that occurred between XXXX XXXX and Northwest Bank.
On XX/XX/XXXX, XXXX XXXX ( Regional Mortgage Operations Manager - NMLS # XXXX ) sent a revised Construction Loan Modification Agreement over, again, asking us to sign our rights away, for us to have {$3000.00} credited towards our principal ( less than they owe us ). I was advised by someone else to not sign this, eat the money, and file a formal complaint with the CFPB. i was also advised to report Northwest Bank to the FTC Bureau of Consumer Protection, Indiana Department of Financial Institutions, Indiana Attorney General, Pennsylvania Department of Banking & Securities, and the Pennslyvania Attorney General. IN and PA specifically b/c the local branch of Northwest Bank is in IN and their headquarters are in PA.
In the end, they were waiting for our Certificate of Occupancy, which took forever to get due to the issues the previous contractor left unresolved and trying to work through all of this during a global pandemic. We provided the COO on XX/XX/XXXX, at which point, that {$80000.00} we never borrowed was quickly applied to our principal, on XX/XX/XXXX.
However, we still made 12 monthly payments, never late, paying approximately $ XXXX more than our new loan will be, paying on what was borrowed, at current rates.
We have also incurred legal fees during this ordeal, which was either caused by incompetence, negligence, or something else. We, the consumers, did absolutely nothing wrong during this entire fiasco.
While we would like them to make things right financially, as they clearly took advantage of us, my wife and I would not want any other consumer to experience this.
The constant stress and sleepless nights combined with the financial implications of overpaying each month, even though everyone knew it was wrong, should not be something that is permissible.
We finally have our payoff letter and will be refi 'd with a reputable lender before our XXXX payment is due, however, we wanted to get our complaint filed while we are still a Northwest Bank customer.
I realize theres a lot to digest here and I am happy to answer any questions over the phone ( XXXX ) or via email at XXXX.
I also have countless emails on this matter and am happy to turn over whatever is necessary for this investigation.
Thank you for being an advocate for the consumer, as it was clear, even with an attorney helping, this bank had no interest in doing the right thing and to this day, has never been able to explain why they kept that {$80000.00} they knew we were never going to need/borrow.
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| 05/20/2022 |
Yes |
- Checking or savings account
- Other banking product or service
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- Managing an account
- Fee problem
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Web |
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I opened a money market account with Northwest bank. I had a pretty substantial balance at one point in this account. I withdrew {$23000.00} from the account at one point. Then a few months later I withdrew {$2500.00}. I cant recall which transaction the conversation took place at but I VIVIDLY remember going into the XXXX XXXX branch of Northwest bank and asking the employee handling my request about the fee ( s ) involved in this, as I remember discussing fees at the time of opening the account. From my recollection at the time of opening, we discussed a fee if your account drops below a certain amount. So when I asked the employee to remind me what the fee ( s ) consisted of for having the account drop below the minimum needed, she told me there was a one time fee of {$10.00}. With that, I left the account open, as I didnt think a one time {$10.00} fee was a big deal. Fast forward to now and my account did drop below the minimum amount. However, since I remembered her saying it was a one time fee I didnt worry about the account. Then I recently checked the account after my spouse deposited {$100.00} into the account and realizing that not only had all of that money been taken from us to in recurring {$10.00} fees but also that the account was over-drafted for additional {$10.00} fees. With this, I planned on contacting the bank. Before I contacted them, I received an email from an associate explaining that they wanted to inquire about what we wanted to do with the account. I have emailed back and forth with a couple employees now, with the last one being an assistant manager at the branch. I had first asked to be refunded for the fees and then close the account. The employee informed me that they could submit a request but that the bank usually denies fee refund requests. Then she got back to me and low and behold they denied the request. I asked to speak to someone else about this which led me to an assistant manager who said they could refund me for only one {$10.00} fee. I re-explained the situation and asked for them to reassess. They got back to me again and asked me for information like date and name of employee who initially told me about the one time fee and then the assistant manager said the bank doesnt refund fees and that she put {$10.00} of her own money into my account to avoid an overdraft fee, along with other information all basically saying that there is nothing they can do and that they will be closing the account.
I have been a customer at many different banks and also have multiple family members who work for banks and I have never encountered any issue with a bank refunded me for a fee and the family members have told me that their banks would never withhold money from a client after they were wrongfully informed by an employee. All I am asking for is to be refunded for the money that was left in the account after the account dropping below the minimum of {$2500.00} and any money that was deposited after ( if my calculations are correct from my statements it should be {$100.00} ). Unfortunately the bank is failing a customer and also will be losing two customers ( myself and my spouse ) because of this. I feel at a complete loss right now because I cant seem to get through to the bank and anyone that I speak with seems to not want to help and says there is nothing more that can be done. From my experience, I know that all it takes is the proper person is charge to bypass whatever rule ( s ) they are following and grant the request. I feel I am not asking for a lot here. Just simply asking for my money refunded to me. I truly hope someone can help me with this issue. Thank you in advance.
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| 08/19/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
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Web |
Older American |
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Extremely brutal, acting secretly conspired, extremely dangerously, with no hesitation demonstrating outrageous power abuse at the Northwest Bank, bank manager XXXX XXXX. OnXX/XX/2019 he welcomed me with my translator and DPOA representative to do an international wire transfer and he did not tell at the beginning that we will need to come back on Monday, because at that point we could leave and just comeback on Monday. We have been sitting at his office for over 45 and up minutes to do paper work and after that he went to send the paper work for transfer to wire department. After his return he suddenly said that we will need to come back on Monday to sign the confirmation. He was acting strange. He said he needs to make a copy print of bank information for recipient. We felt like he is planning something and trying to do something bad to us. He did not give us a choice, he said it is requirement to get a bank information copy and went to do the copy. It took over 15 minutes. After that we felt something definetely is not right. He already put all the information on the system, so why he needs a copy of the bank information printed on paper? We asked for confirmation of wire transfer papers that he worked on and we spent over one hour, he said that he is not liable to give us anything. We came on Monday morning XX/XX/2019 little bit after XXXX XXXX. He was acting strange and definitely stretched the time and was acting busy with other employee XXXX. We have been waiting 2,5 hours and we asked how long does that process work, he said, he could not give us the time frame. He asked for best call number to call. He was acting like he and somebody else at the bank or maybe not at the bank thinking how do not do my wire transfer. We asked for information and rules for a wire transfer, for call number to that department that process wire transfers and may have questions to us, we asked to ask them to cal us if they have any questions. Every our request for that information was denied.It feels like with every our question the manager was getting annoyed and finally he called only me without my translator and representative and some man on the phone without introduction began telling me that the bank denied my request to do the wire transfer.My representative was not welcomed by manager and he tried to push her out. She asked the name of that person on the phone and they both refused to provide it. They refused to provide the valuable reason to deny to send wire transfer.This happens often when dishonest people hear the accent or knows that they can an advantage of my insufficient English, they do take an advantage. We felt that they want to do something with money that I already was late to send. Secret conspiracy, obstruction with false reason that bank trying to take care of me and prevent me from scammers was sound ridiculous and bank manager was look like a scammer that spy on me to target. What did they do for 2 and half hours keeping me in the dark and foolish around me and my representative. In the end the bank refused to give a cashier's check in my name to put it whenever I want to in my name, but he demanded to give the name of the other bank or person and refused to write it in my name. He said that bank cannot give me any cash at all. The manager was inconsistent and lied and demonstrated his unfair practices in front of other bank employee XXXX. He made us sick. How mentally unstable people can get such important job at the bank? We felt that bank might want that money to do something for the bank. He offered to get cash on Wednesday only.
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| 01/03/2024 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Problem with a company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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I have a loan on a XXXX XXXX through Northwest Bank and have been paying on it since XXXX, in that time I have never missed a payment. In XXXX i realized i was out of loan payment slips to send in my payment. When logging into their mobile app to find contact info I was informed that I could now link an external account to make loan payments directly through the app, with the payment transferring directly from my checking account.
I submitted all account info and waited on the trial deposits required for account verification. After three days the deposits were made and I logged into app toverify and make payment. I initiated a transfer of {$600.00} from my XXXX XXXX checking account to the loan, after i completed it I got a confirmation screen saying the transfer had been initiated.
Early XXXX I receive a notification from a credit monitoring service saying that I had negative information on my report, upon checking it I was informed that Northwest had reported that I was over 30 days late on my account. I immediately called and explained that I had made the payment through their app. They told me they had never received it so at that time I made that payment and the next payment due at the same time. I asked them if they could remove the 30 day late mark on my credit since their app had told me it had been initiated, they told me if I did not have a screenshot to prove it then I was out of luck. When I asked why I wasnt emailed regarding my account like every other bank I use does they informed me that a letter had been sent and claimed that voicemails had been left. ( i never received an voicemails or a letter in the mail ) I called again on XX/XX/XXXX after I recieved a notification from another credit bureau regarding the late payment, during the course of tis call they asked me all of the same security questions that they have been asking since XXXX to access my account via phone. Those questions include your full address, and during this conversation I was told that I hadn't supplied the right address, I then gave them my previous address and once again they told me it was not correct. At this time I gave them the address that I had lived in in XXXX and was finally correct. When I questioned why I was never told that I was giving the incorrect address, they argued that I never changed my address and it wasnt their responsibility. But my argument was why over the years was I allowed access to a secure account even though I was not providing the correct address which was used as a security question to access said account, and had they informed me that my answer was incorrect in one of the many calls I had made since leaving that address then I would have got the letter that they claim they sent to notify me that my payment was late before it got to be XXXX days delinquent.
I have had a perfect payment history with Northwest bank for the life of the loan as well as all of my other creditors, and now have a negative remark on my credit report that will stick with me and adversely effect my score for the next XXXX years due to failures on many of levels.
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| 12/23/2023 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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Check deposited on XXXX XX/XX/XXXX, was posted and available on XXXX XX/XX/XXXX, between XXXX money was available not just current and 100 % processed, then switched to unavailable and put on another hold after already being fully processed, ( THE CHECK WAS ALREADY PAID AND DEPOSITED FROM THE PAYEE ACCOUNT ) I obviously was very concerned especially with the Holiday and expressed that religiously and reached out multiple times in several different ways, at one point I spent over a hour on the phone just to keep being told they couldnt help me with anything and they kept putting me on hold for another department, I explained the issues and clarified this was unacceptable, the refusal to be any help over phone to me was unacceptable, and the only way they can help and unlock my account and give me access to my funds was to come to a local branch with in there time schedule and they treated me very uncaringly. I was left with no choice to leave work especially after receiving confirmation of the check being paid in full from the other bank! I drove 32min to North West Bank local branch in XXXX in XXXX XXXX were I met with XXXX inside the bank who spent over the first 20minutes on and off the phone trying to get into her own computer, I addressed the problem respectfully, provided all my information, and proof of payment being sent processed received etc, she had some knowledge of the issue from one of the brief phone calls Ive made prior to coming in person. I spent a additional hour and half taking turns on the banks phone with XXXX speaking to someone in another department, verifying all my information to them as well as XXXX pleading all my info matched up and I provided her with proof of payment and she strongly advised the person on the phone that I am who I said I am, the person on the phone name was XXXX also I blew was very disrespectful, aggressive, treated me as a burden with no remorse or anything, didnt care about the holiday or about all I had to do just to come to branch, he refused to unlock my account and give me access to any of my money, threatened me, etc!! Most answer I got is I can do whatever I want with your money and your account and because your making my day difficulties Im keeping your account restricted and not rereleasing any part of your money for another 7 days, O refrained from acting the way I should and prepared to leave, receiving a very basic apology from XXXX with no significant sincere and was offered to open a saving account, I left and now here I am screwed, IVE PROVIDED PROOF IN THE SCREENSHOTS IN REGARDS OF MY MONEY BEING AVAILABLE AND THEN BEING WRONFULY SWITCHED TO ON HOLD AND NOT AVAILABLE I ALSO INCLUDED PROOF OF CHECK BEING PAID ETC, I will directly file a police report if Im advised to by legal team of this matter and will make sure this robbery and the person on the phone is investigated and action of the matters will be taken against all involved if not respectfully handled immediately and my money, account access is not granted!
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| 11/19/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Banking errors
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Web |
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Short story is that they are not and are delaying awarding a new customer checking account bonus that they acknowledge I earned.
Long story, Northwest Bank is running a promotion to open their XXXX XXXX checking account, and when you meet certain requirements, you get {$500.00}. I was made aware of this promotion via letter to my house with the code XXXX on it. On XX/XX/XXXX, I used the code and opened the account online. I have screenshots of both the letter and the specific page where you type in the code and click continue. Fast forward to when I met the requirements, which are 1. open by XX/XX/XXXX, 2. direct deposit at least {$2000.00} in 2 consecutive statement cycles within the first 3 cycles. I did this on the first 2 and as noted, opened the account on XX/XX/XXXX well before XX/XX/XXXX. My cycle is on the XXXX or XXXX, so I was due the bonus on XXXX, but the letter says the bonus will be deposited 7 days after the cycle date, so the XXXX. I wanted to double check so I messaged their customer service on XX/XX/XXXX and asked if I did indeed meet the requirements and should be expecting the bonus. The next day, on XX/XX/XXXX, XXXX from Customer Service wrote back that I me the requirements and because the XXXX is a Saturday, I should look for the bonus on the next business day. So I assumed I would see it on Monday, XX/XX/XXXX. It wasn't there. On XX/XX/XXXX, I messaged that my bonus was not there and it's been 10 days since I met the requirements. I got no response and have still not received a response today XX/XX/XXXX. I called a few times in between XX/XX/XXXX and XX/XX/XXXX, and was told by customer service reps that they were told no promotional code was added and they had to investigate. I told them the code I used and that I had a screenshot. They did not ask to see the screenshot. On Tuesday XX/XX/XXXX, I was told I definitely earned the bonus but because the code didn't submit, they have to manually enter it and this could take a week. I pressed for faster action and XXXX said she escalated it to the Managers and that it could be done as quickly as today ( XX/XX/XXXX ). It never came for the next 2 days. Today, I get a call from XXXX on XX/XX/XXXX saying I have to wait and the bonus will be deposited on XXXX. It's lies and lies and they won't write anything down in messages or emails so nothing is tracked.
See 3 screenshots, the letter with the code, the page I submitted the code, XXXX recognizing I met the requirements and XXXX saying I will be paid.
They are avoiding or delaying paying new customer bonuses and saying I did not submit the code, which I can not prove them wrong because they don't care to see evidence. Why I think they are being fraudulent is the numerous delays, and 1 main point. If they say they have to manually type in the bonus, and said they will, why does it matter if it is awarded on the next cycle date, XXXX. The next cycle date is irrelevant because the bonus was met on XXXX.
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| 05/20/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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- Charged fees or interest you didn't expect
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Web |
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I, XXXX XXXX, ( debtor ) XXXX that Northwest Bank XXXX Northwest XXXX Bank ( creditor ) has omitted certain payments, created escrow accounts without debtor 's consent or knowledge to overestimate and falsify value of the original debt. XXXX XXXX that the creditor with malicious intent attempted to defraud debtor by serving Confession of Judgment or a Cognovit Note upon debtor who is not a commercial consumerof real estate or property.
Bankruptcy Case Chapter XXXX case number XXXX to Judge XXXX XXXX XXXX XXXX attorney : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX avers, that her legal counsel failed to confer with her the alleged summary of debt as submitted and as stated in the Claim Detail entered into evidence by Northwest XXXX XXXX that the Claim Detail has several omitted cash payments and avers that Northwest attached additional altered fees and condition of terms adversely to the original debt documented.Debtor avers that Creditor failed to provide any adequate and verifiable documents of TILA disclosure as requested by debtor XX/XX/XXXX, XXXX XXXX verbiage " Escrow '' has been omitted from filedpayment history for claim yet appears on statements of debt mailed to debtor prior to this actionThe fraudulent escrow account started possibly as far back as XXXX but as I was unaware, I can not be certain and would have to rely on a forensic audit of the original debt as requested on XX/XX/XXXX which the creditor Northwest Bank has failed to provide.Debtor gained knowledge of the creditors falsified and altered claim when speaking to local branch employee located XXXX XXXX XXXX, XXXX Pennsylvania XXXX and XXXX XXXX as the " XXXX XXXX Branch '' Debtor spoke to a young man calling himself " XXXX '' XXXX explained to debtor on the date of XX/XX/XXXX via phone conversation that an error had been discovered on my loan # XXXX in the form of a mysterious and unexplained attached escrow account of which the corporate office was said to be now working on resolving the issues of fees and penalties resulting in the attachment of the escrow account.The dollar value of the concealed escrow account is unclear at this point and I would need additional time to retrieve bank statements from XXXX XXXX XXXX XXXX XXXX OH XXXX XXXX validate my payments to Northwest Bank in single payments on {$1000.00} or more on more than one occasion.received in cash and by debit card from XXXX XXXX Attached is Also a receipt of deposit dated XX/XX/XXXX in the amount of {$600.00} cash at XXXX XXXX placed at the XXXX XXXX branch yet is not reflected in the claim of payment history.
Respectfully Submitted, XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX
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| 12/06/2023 |
Yes |
- Mortgage
- Conventional home mortgage
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- Trouble during payment process
- Loan sold or transferred to another company
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Web |
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I had an original mortgage with northwest XXXX bank. I did not escrow.
Northwest bank sold my mortgage to XXXX with a first payment due to XXXX XX/XX/XXXX.
On XX/XX/XXXX XXXX charged my mortgage account for an entry to escrow of {$1100.00} to pay for homeowners insurance.
At no point in time has my homeowners insurance changed or been delinquent either with northwest, during the sale of the mortgage, or with XXXX.
On XX/XX/XXXX I received a second notice letter from XXXX stating that I was responsible to immediately provide XXXX with homeowner insurance information including me being required to have my new loan number and property address on a renewal policy of reinstatement and mail to XXXX with a loss payee clause.
Also within this notice it provided an online option to execute this action. I logged into the website as well as the co-borrower and it required us to input our complete social security number at which time neither of us did as that did not appear to be prudent.
On XX/XX/XXXX when I was looking to see if my XXXX payment was credited to my account. I noticed the charge to escrow of {$1100.00} as mentioned above.
On XX/XX/XXXX the co-borrower collected up our insurance information and presented to XXXX. They accepted the documents and indicated the charge would be reversed within a weeks time.
I have an issue with the fact that : 1-if the bank sold my mortgage, then would they not be responsible to notify my insurance agent as well as instruct them as to whom the new bank is so the new account information is with the insurance company as well as the insurance policy having the new borrower XXXX listed as ISAOA?
2- had I not noticed this escrow charge in my account transactions, the bank would have had this money, charged my account all while I was also paying my private insurance company.
3-why is it the customers responsibility To update this documentation?
4-what if this was flood insurance, would the bank selling or transferring the loan not be required to inform the insurance agent the change in owner of the loan I.e., the new bank?
This whole thing was unfair and cause undo harm and stress to both myself and the co-borrower.
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| 12/15/2023 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Late or other fees
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Web |
Servicemember |
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on XX/XX/2023, Northwest Bank Routing number XXXX XXXX, PA.
Northwest used Right of Offset on a Joint Account without my knowledge ( I was not the at-fault account holder ). I called an explained the situation and the supervisor, XXXX, said it's their right to obtain their money anyway possible, even if it causes overdraft fees. The amount they took out was over half of what was in the account, less than {$1000.00} in account at the time. He didn't care and said if the autopay bills overdraft, I will be responsible for those fees as well. I explained I was not notified of any Right of Offset and he said I will be receiving notification in 3-5 business days AFTER the fact. I asked why I wasn't notified because I am an account holder, and he said the business is with the other party and I'm not subject to that information. This is unethical! I should be notified of any penalties BEFORE any actions are assessed. I wasn't given a chance to get my name off the account or any other action. Furthermore, I was not aware of the other account holder 's delinquency with a previous account. This should not be allowed by ANY institution. I feel victimized in this process and will now be held liable for any additional fees the bank decided to help themselves in obtaining KNOWING FULL WELL the Right of Offset would cause the account to become delinquent. I was not treated fairly, with respect, as a member in good standing, or as a citizen of the US. If the bank has issues with the other account holder, those issues should have been handled in a different manner and leave me out of it. Now, I'm out over {$500.00} and probably more. To be clear, XXXX basically said too bad, take the money out of another account if you don't want more fees. This is unprofessional and unethical.
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| 12/01/2020 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Transaction was not authorized
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Web |
Servicemember |
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Bank will not refund all funds stolen from account, due to identity theft/fraud.
My father past away in XX/XX/XXXX, when I went through his bank statements, I found someone had stolen his debit card info. and had been making a lot of red flag purchases, such as XXXX, XXXX, XXXX XXXX, XXXX XXXX XXXX My father never charged anything from online sites, since he had no home computer, also his account history for years showed no such purchases. Bank Fraud started in XX/XX/XXXX to XX/XX/XXXX. {$34000.00} was cleaned out of the account. Bank stated will only refund first XXXX from the time fraud started ( which is wrong ). Bank security system did not catch Red Flag irregularities as it should have and if it did, then it should have frozen the debit card. My cousin banks with same bank and if she makes irregular charges, the bank freezes her debit card service.
I reported theft to Police Department and gave a copy to the Bank, since I had to wait 6 months for courts to make me Executor to my fathers WILL, I was not able to talk to bank and make out Police Report until XX/XX/XXXX.
XXXX and XXXX who I spoke to at bank admitted that there security system failed. They made comments at XXXXon XX/XX/XXXX. I have spoken to XXXX at the Bank on XX/XX/XXXX and XXXX, XXXX, she stated to me what the Fraud department told her and that if I wanted to file a complaint, she would have Fraud Department call me sometime between XXXX XXXX XXXX, I was in line with other complaints, this is way to long to receive a call, Also from talking to XXXX XXXX it does not seem Bank will reimburse all funds, due to there incompetence.
Bank is Northwest Bank, XXXX XXXX XXXX, XXXX NY XXXX Ph : XXXX XXXX Police Department Complaint Number XXXX
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| 04/11/2023 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Deposits and withdrawals
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Web |
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We opened an online savings account with Northwest Bank and we assured, in an email from the customer service person that opened the account, that if we needed to withdraw a large amount of money that we could do so by visiting a local branch. We were told that a cashiers check could be obtained anytime. We had an initial deposit, on XX/XX/XXXX, via a bank to bank transfer. We then made and additional XXXX deposits, XXXX cash on XX/XX/XXXX and XXXX via another bank to bank transfer on XX/XX/XXXX. After having numerous problems with the bank we decided to just continue with our original bank. I visited the local branch on XX/XX/XXXX, to closer the account and was informed that I could not because our funds were being held. The branch manager brought me into her office and made some calls to find out why our funds would be held, as they were bank to bank transfers and a cash deposit. The bank that the funds came from showed that they were indeed transferred. While on the phone, she was informed that she had the ability to lift the freeze on the funds but seeing as I was a new customer, she did not want to do so. She could not understand or give me an explanation to why this was being done and agreed that the funds should not be frozen. She was going to file an internal complaint for me on Friday XX/XX/XXXX. Not having any luck with someone reaching out to me, it is obvious that they are going to hold funds until XX/XX/XXXX and XX/XX/XXXX, even though there is no explanation and with the acknowledgement that the funds are there. We would like someone to help us retrieve our money from Northwest Bank.
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| 12/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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NORTHWEST XXXX BANK ACCOUNT # XXXX BALANCE {$950.00} ADDRESS : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( 15 U.S.C 6801 ) It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.
I must be told if information of mine is going to be shared with non-affiliated parties and I was not. I want you to delete any information of mine you are reporting to any non-affiliated parties. I was not given a explanation on how I the consumer can exercise the non-disclosure option. Without this information provided to me you are in direct violation of the Law. I am requesting any information of mine you are reporting to STOP and be deleted ASAP.
( 15 U.S.C 6802 B1A ) Such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; Which I XXXX XXXX XXXX ; do not believe you did and now I am requesting you delete any information you are reporting of mine. I was not given a explanation on how I the consumer can exercise the non-disclosure option. Without this information provided to me you are in direct violation of the Law. I am requesting any information of mine you are reporting to STOP and be deleted ASAP.
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| 11/14/2022 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Deposits and withdrawals
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Web |
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I created an account in Northwest Bank XXXX XXXX XXXX XXXX, XXXX, Indiana ( XXXX ) XXXX on XX/XX/XXXX and deposited {$2000.00} through cash advance from XXXX bank which has my direct deposit setup. I did XXXX XXXX payments to my my friends and family and every time I executed a transfer, the bank put my account on hold. I called and verified my identity as shown on the pop up message, they asked me to visit branch. I visited the branch and they verified my identity again, activated my account. During the next zelle payment, it went on hold again. Frustrated with the multiple bank visits to XXXX hold my account, I asked the cashier to withdraw my remaining balance. The bank put a hold on my account stating fraud because " I am trying to withdraw my own money ''.
The questions asked by the analyst on the call : I would like to know the nature of your zelle transactions?
Why did you create an account here?
I wonder where the cash advance came from?
In spite of providing bank statements and proof to the XXXX XXXX, my account is still on hold by fraud team and is being looked into. They are questioning my cash advance which was done after verifying my identity and debit card of XXXX bank. I am unable to withdraw my personal funds even after sufficient evidence is submitted and missed important payments due to this. The bank has been least helpful in resolving this and I am appalled by the unfair treatment and indicates discrimination. Kindly look into this and help me resolve this matter.
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| 07/30/2021 |
Yes |
- Mortgage
- Other type of mortgage
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- Struggling to pay mortgage
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Web |
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I applied for a {$40000.00} equity loan in XXXX. In XXXX the deed was tranferred into my son 's name and recorded into record. At that point I was officially as mandated by law, in breach or default of my contract. The bank, however, never took action to reassign the mortgage nor did it exercise its right to utilize the acceleration clause. In XXXX my son passed away. The premises in question remains in his name while the original mortgage is assigned to me after 8 years after transfer of the warranty deed. The bank is now mailing me papers to recover deliquent payments which are not conspicuous, have not itemized details of repayment and contains cognivit clauses within the body of the contract. I am a natural person and individual consumer additionally this situation this is regarding a residence. I was led to believe that a contract containing a conovit clause was illegal in the Commonwealth of Pennsylvania unlessthe transaction conducted was of a commercial nature. This is a blatent attempt of deceitful practice. Futher more, the FDIC made a statement during the Covid 19 pandemic that they would not criticize institutions for waiving late fees and overdrafts etc. and in fact encouraged such practices by banking institutions for the best interest of the consumer and communities. I was not privileged to that courtesy even though I was without employment and without stimulus. At this juncture there are many flaws within the contract containing cognovit clauses at several levels.
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| 10/14/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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XX/XX/2023 Loan amount : {$39000.00} I purchased a vehicle from XX/XX/XXXX in Indiana in XXXX. After driving the vehicle for XXXX days, a catastrophic error occurred in the vehicle not due to me as the operator. Vehicle has been in the shop through the end of XXXX. In that time, XX/XX/XXXX in the general manager, XXXX XXXX sent me paperwork to sign for the buyback of the vehicle. During that time the date in which the initial payment was due on, the vehicle did not occur and I let XXXX XXXX know that it is past due. I was receiving phone calls from the collections department at Northwest bank and passed along the letters that northwest bank have been sending to me to XXXX XXXX atXX/XX/XXXX. His finance department was very unresponsive. They kept telling me it was being handled so the check never was sent to, Northwest Bank to buy out the vehicle from me. I had to threaten with legal action for them to finally send the check to Northwest bank in XXXX. I received a letter stating my vehicle had finally been paid off at the end of XXXX. This has negatively impacted my credit score due to the lack of urgency and competence at XX/XX/XXXX. I dont believe its right for me to suffer because of their poor customer, service, and lack of willingness to help. Documentation of the buyback clearly dated XX/XX/2023 is included in this claim in the letter from northwest bank in XXXX stating my payment still had not been made which was past the 90 day window. Please make this right for me.
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| 04/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
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- Applying for a mortgage or refinancing an existing mortgage
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Web |
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I just received a letter from XXXX XXXX informing me that my loan had been purchased by XXXX from my current loan servicer ( a bank ) and that my existing loan terms, payments, and condition of the mortgage would not be affected and my servicer would remain the same. My servicer offers mortgage customers the opportunity to buy down their mortgage rate and the ability to go from a 30-year to a 15-year note for {$1500.00}. I have been tracking the rate for several months and wanted to lock in when it could be reduced by at least one percentage point from my existing rate. However, I was told by my servicer today that this option is no longer available to me now that XXXX XXXX purchased my loan, as this would be considered a modification. However, they do allow modifications if I were financially unable to make my payments, but they won't allow a modification related to an interest rate buy down. This is directly harmful to me, as I had no say in whether my loan would be purchased by XXXX, yet now I've lost a beneficial program as a result. My only option is to refinance the mortgage, which would cost significantly more ( $ XXXX $ XXXX XXXX than the program my servicer offers to their mortgage customers. I don't understand why a modification is allowed for a financial hardship but not for an opportunity to reduce my rate and loan term. This is patently unfair and harmful to me as a consumer and I would like to know what can be done about this.
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| 11/21/2022 |
Yes |
- Debt collection
- Auto debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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Northwest Bank had my auto loan. I received XXXX bills in XXXX, XXXX normal and XXXX with a large lump sum. I called in and the representative told me not to worry about it and took a normal payment from me. This is noted in their accounts. This is also the last notation any employee has made. I was contacted in XXXX asking me why I am making small partial payments for a lump sum bill. When I told them about my conversation in XXXX and the payment I made then I was told that I was incorrect and that it did not happen. The lump sum for a " lapse in insurance coverage '' from a company called XXXX XXXX XXXX. I told them that was impossible, I've had the same insurance coverage from XXXX XXXX working with the same local representative, XXXX, at the same office in my home town since 2007. I contacted my insurance company and they claim I did not set up my insurance after buying the car. This is false. I called them the day I bought the car and again a couple weeks later because they messed up and failed to set up the new account. XXXX XXXX is denying this. I have been called and called Northwest Bank numerous times and they have constantly left me on extended holds, hung up, and told me the correct representatives would call me back but then failed to do so. The lump sum for the short, supposed, lapse of insurance is obscene at more than 10x my normal rate for full coverage of insurance.
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| 08/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
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- Managing the loan or lease
- Billing problem
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Web |
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My wife purchased a new vehicle through XXXX and her loan was set up through Northwest Bank. When she set it up, she was told she would be sent information in the mail with account number information on how to set it up. She never received this information and when she called to try to pay over the phone, she was told she couldnt because she didnt have her account number. This went back and forth for months ( they called me and harassed me multiple times on my work phone too ) and anytime wed call to try to pay, they werent able to help us. We finally connected with someone about a month ago and they told us your car is in repossession status and you have 2 days to send us a cashiers check for roughly {$2600.00} or else your car will be repossessed. They told us they had sent something in the mail about this ( which we never received ). We told them we had tried to pay for months but their agency was extremely unhelpful/rude/condescending and werent able to help us pay. The car is paid up-to-date now but this saga crushed both of our credit scores which is extremely unfair. My credit history was spotless before this situation happened and they havent done anything to rectify it. Please help me and my wife as we dont feel that its right for our credit scores to be impacted like this. I have personally seen a drop of between XXXX points which is insane. Please help!
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| 09/10/2022 |
Yes |
- Checking or savings account
- Checking account
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- Problem caused by your funds being low
- Non-sufficient funds and associated fees
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Web |
Older American |
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I did not want two different payments withdrawn from my account. I assumed if the money was not in the account the payments would not be made just like if you make a purchase online, if the funds are unavailable the purchase does not go thru. To my surprise the bank put thru one payment as an XXXX. I immediately contacted the bank thru their help line on the first part of XXXX. I explained the situation & I was told twice all I could do was call the vendor to stop the pymts from being withdrawn. I knew this was a waste of time since the " vendors '' were predatory lenders. I assumed, again, that since I had an XXXX on my acct surely they would not put thru another pymt. The bank did. I was at a lost of what to do. I again assumed that would be the end of it. No, the bank put thru a third pymt as an XXXX At this point I panicked & searched the internet for what I could do. I discovered I had the right to issue stop payments on both of these vendors which I immediately did. Why when I contacted the bank in XXXX was I not informed of this? I explained to the agent I did not want the pymts to be made & all he told me I could do was to contact the vendors, TWICE. I thought I had no options available to me. I am the customer of the bank. They should of informed me of this option saving me money in fees & XXXX XXXX.
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| 09/09/2020 |
Yes |
- Checking or savings account
- Checking account
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- Managing an account
- Fee problem
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Web |
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We went through the online process to open the free checking account online. It clearly stated there was no fee based on certain selections. One of those selections was estatements, but if you elected for paper statements there would be a fee. I believed I went through everything online to set up the account and elect for online statements so that there was no fee. When we get our first statement, it comes through the mail and we see a statement fee on that statement. We call a rep, don't get anywhere, request a manager, don't get anywhere, go to the local branch, and still don't get anywhere. They were very matter of fact and nonchalant and didn't seem to care they had a disgruntled customer or was losing business. They did advise that there was no way possible to sign up for estatements when signing up for the account and that it was going to automatically send us a paper statement until I logged back into the account and elected for estatements at that time unbeknownst to me. I also couldn't log back in immediately as there were several days before the online account was available to be accessed. So it seems they had some deceptive practices trying to trick a customer in getting paper statements instead of intuitively being easy to sign up for when signing up for the account.
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| 01/03/2024 |
Yes |
- Checking or savings account
- Checking account
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- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
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Web |
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I am a victim of fraud by someone who used a fake XXXX account to sell tickets to XXXX XXXX in XXXX. I used XXXX through my Northwest Bank account. I do understand I agreed to the transactions, but only before I found out I was being scammed. I sent {$1200.00} total and filed a police report with XXXX XXXX XXXX XXXX. I immediately contacted Northwest Bank and filed a dispute. Northwest has denied my dispute and I contacted XXXX directly they would not reimburse. This was a complete scam and the money was sent to someone who I thought I knew and turns out she was hacked and wasn't aware of this. The dates and amounts I sent via XXXX to a XXXX XXXX are as follows : XX/XX/2023 {$100.00} XX/XX/2023 {$100.00} XX/XX/2023 {$600.00} XX/XX/2023 {$100.00} XX/XX/2023 {$300.00} After the last transaction I didn't receive the tickets, which the person sent a screen shot of them. I reached out several times and called directly and she had no idea she was hacked and that someone was using her hacked profile to sell concert tickets. This has been an eye opening experience into the fraud that happens online. The police said there is not a likely chance they will be brought to justice. It very upsetting this has happened to me. Thank you for looking into this for me. It is greatly appreciated.
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| 05/12/2023 |
Yes |
- Checking or savings account
- Savings account
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- Managing an account
- Banking errors
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Web |
Older American |
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I found out that I was receiving a very low rate on my XXXX XXXXXXXX XXXX Market account as opposed to other XXXX XXXX XXXX Market account holders, and the rate disclosed by Northwest Bank 's website. I have been receiving a rate of .46 % while Northwest Banks published rate sheet discloses the rate I should have been receiving as 2.25 % as of XX/XX/XXXX. That rate sheet is still the rate sheet in effect and on Northwest Bank 's website today. Nowhere on their rate sheet, or website do I find the interest rate that I have been receiving.
After much effort I was able to get the bank to change my rate to 2.25 % as of XX/XX/XXXX. That does not make me whole. I initiated a complaint with Northwest Bank to receive the accrued interest to which I believe I am entitled and today received their response. NO. So apparently, Northwest Bank customers with the exact same account ( XXXX XXXX XXXX Market ), with the exact same name ( XXXX XXXX XXXX Market ) in the exact same region, with the exact same requirements to maintain the account can be treated differently when it comes to the interest they pay on the account. Even though I can find no current published rate sheet reflecting the .46 % interest rate.
|
| 08/09/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
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Web |
Servicemember |
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My previous compliant, # XXXX, submitted on XX/XX/22 was not addressed by Northwest Bank XXXX XXXX XXXX did not address my compliant. She referred to a previous compliant, stated they reviewed previous documentation provided by myself and that I did not submit a new issue. Everything I submitted XX/XX/22 pertaining to advances being taken on my parents equity loan that they did not take, is not the same documents I previously submitted to Northwest about the fraud. XXXX XXXX attached copies of advances that are not the ones I submitted the compliant about. I am not disputing the copies she provided, its the dates that I provided in my previous compliant # XXXX that I am stating were not taken by my parents. I've including in this compliant the procedures Northwest provided as to the different ways to request/take out an advance, which none of those occurred with how the advances in my compliant, showing my parents did not take those specific advances when they were in Florida. They did not drive back to Ohio in a day to personally walk out of the bank with cash of those amounts that I am disputing was not taken by my parents.
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| 07/16/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
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- Problem with the payoff process at the end of the loan
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Web |
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I paid off my {$15000.00} loan on XX/XX/XXXX. I called Northwest XXXX Bank at the time and spoke with service rep, XXXX, to see if there were additional charges to completely pay off the loan. She told me {$7.00} would completely pay it off. I made the payment and I asked again if there were any additional charges and she stated, " No, there is nothing additional. '' One year and six months later, I recently my credit report and discovered that an additional {$91.00} in fees had been added to the loan on XX/XX/XXXX, which significantly lowered my XXXX XXXX. I contacted Northwest XXXX Bank and spoke with Loan Officer, XXXX, who basically told me she couldn't help me and that I had to pay the additional {$91.00} to close the account and they would get back to me as to whether they could adjust my credit report once that was done. I paid the {$91.00}. I have not gotten an answer yet as to if they will notify the credit bureaus that a payment was made. I have a feeling that it will be " business as usual '' and it will just be reported during their next reporting cycle. My credit score will suffer until then.
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| 04/20/2020 |
Yes |
- Checking or savings account
- Checking account
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- Closing an account
- Company closed your account
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Web |
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Due to Covid 19 and not getting paid I did not use my checking account with XXXX XXXX XXXX in XXXX Pennsylvania. They continued to charge {$15.00} maintenance fees resulting in the account going into overdraft. As I have had no income I could not resolve the {$27.00} overdraft before they closed the account and reported it to XXXX. 2 days after the account closed I received a payment due to me and cleared the negative balance caused by their monthly fees. I was then informed that they could not open a new account because THEIR record was in the XXXX and I would have to wait 1 to 5 months for the report to be cleared.
I went and spoke to the branch manager on XX/XX/XXXX and she told me that until XXXX clears the report their is nothing she can do. I asked about expediting the report of payment upon notification to XXXX and she said there is nothing she can do.
In summary, their lack of clearing the report with XXXX is preventing them reopening my old account OR opening a new one with any bank. This has caused my Stimulus payment to be returned to the government as well as unemployment. compensation.
|
| 08/10/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
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Web |
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NORTHWEST BANK ARE NOT WORKING WITH ME TO KEEP MY HOME I HAD TO FIGHT FOR SO LONG TO GET AN FORBEARANCE. THE NORTHWEST BANK COMPANY FINALLY ALLOWED ME TO HAVE THE FORBEARANCE AFTER MUCH FIGHTING & PLEADING, BUT SOON AFTER IT WAS OVER THEY ANNOUNCED I MUST PAY THE ENTIRE FORBEARANCE BACK OR FACE FORECLOSURE. THE OTHER OPTION IS TO FILL AN APPLICATION IF APPROVE MY OPTIONS ARE : REINSTATEMENT : LUMP SUM PAYMENT REPAYMENT PLAN : MODIFICATION : MUST HAVE AT LEAST 12 PAYMENTS-MUST HAVE ABILITY AT MOD SHORT SALE : DEED IN LIEU OF FORECLOSURE : WHAT IM TOLD I COULD GET BY ONLINE SOURCES FOR FORBEARANCE REPAYMENT OPTIONS FOR CONVENTIONAL MORTGAGE HOLDERS ARE THE FOLLOWING : LENGTHEN YOUR LOAN TERM : and pay off the missed amount at the end of the extended loan term, via additional mortgage payments PAYMENT DEFERRAL : This option lets you pay off the missed amount when. The home is sold or refinanced THEY GIVE ME LESS THAN A MONTH BEFORE THEY FORECLOSE AND MY FORBEARANCE ENDED IN XXXX - IS THIS LEGAL AND ACCEPTABLE DURING AN PANDEMIC? IM CONFUSED AND SCARED I APOLOGIZE FOR THE CAPS PLZ FOR FORGIVE
|
| 02/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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Web |
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In XX/XX/XXXX my mortgage with XXXX XXXX XXXX was transferred to Northwest to oversee my acct. I filed a dispute with your agency against Northwest and a decision was made that my claims should not be against Northwest but against XXXX Since then XXXX has filed and rescinded the foreclosure on my property. There is currently a complaint against XXXX with the Attorney Generals Office. My attorney is still waiting for XXXX to get back to them on how they are going to negate the issues. After reviewing my credit report I found that Northwest was reporting to the credit bureaus. I contacted them in XX/XX/XXXXand ask them to remove the account at least until we know the outcome of my case since it is still pending and no decision is made. The representative said they has to contact XXXX and will call me back. When the rep called me back she said XXXX said that if I had a problem to contact them. When I contacted XXXX they never addressed my issue about the Northwest but continued to go back and forth about the pending case. Therefore contacting you is my only way of resolving this.
|
| 04/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
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I made a deposit in the amount of {$18000.00}. on XX/XX/24. This deposit was from my insurance company XXXX XXXX. Northwest bank placed a hold on MY money for 7 days. I spoke to my insurance company the money has been taken out of their account and cleared. I had one person from the bank tell me I could have access to MY money on XXXX and another person told me I cant withdraw MY money until XXXX. I now am not sure how many more days I have to go with no money. My disclosure from Northwest states a 3-5 day hold unless you have been in the negative or account is not in good standing. My account is and has been in good standing. I fully believe Northwest bank is a XXXX bank and judged me by the XXXX of my skin and the car I was driving ( my sons old pickup truck because my car was totaled in an accident ) when they placed a 7 day hold on the check. I was told it is at the discretion of the bank how long the check is on hold. Northwest has the money from my insurance company and they should not get to hold it and make interest off of it for 7 days.
|
| 12/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
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In accordance with the Fair Credit Reporting act Northwest Savings Bank ; Account XXXX XXXX XXXX has violated my rights, 15 U.S. C. 1681 section 602 A. States I have the right to privacy. 15 U.S.C. 1681 604 A Section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C. 1666B : A creditor may not treat a payment on a credit card account an open end consumer credit plan as late for any purpose. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- In accordance with the Fair Credit Reporting act XXXX XXXX XXXX XXXX Account XXXX XXXX XXXX, has violated my rights, 15 U.S. C. 1681 section 602 A. States I have the right to privacy. 15 U.S.C. 1681 604 A Section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C. 1666B : A creditor may not treat a payment on a credit card account an open end consumer credit plan as late for any purpose.
|
| 04/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
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|
-received a letter from Northwest Bank XX/XX/XXXX in short switch your checking accounts to new paperless electronic statements " Affinity Checking '' or get charged $ XXXX. for each account paper statement.
-enrollment online process had a myriad of problems but completed by XX/XX/XXXX with tech support and email confirmation XX/XX/XXXX received in the time frame.
-bank not honoring the statement on the original letter dated XX/XX/XXXX received by me XX/XX/XXXX in bold print stating " Enroll all your Northwest accounts by XXXX XXXX to get {$10.00} '' -multiple complaints and grievances made, they refused to give a reference or complaint number for each complaint at my request, last complaint was XX/XX/XXXX, always told will give to Complaint Resolution Team, they never respond and several months later it remains unresolved. I have not received the {$10.00} promised for any of the 3 checking accounts I enrolled.
|
| 11/09/2023 |
Yes |
- Checking or savings account
- Savings account
|
- Problem caused by your funds being low
- Late or other fees
|
|
Web |
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On XX/XX/2023 I asked the chat rep thru the account portal how to avoid the {$5.00} monthly fees and was told the balance needed to be above {$300.00}. I transferred {$200.00} to make the balance XXXX from XXXX through the end of the month. On XX/XX/2023 I was charged {$5.00} again.
I noticed it today on XX/XX/2023 and contacted chat support again. This time I was told it's an average balance. With today being the 9th, the average will be below {$300.00} at the end of this month, thereby guaranteeing I'm billed another {$5.00} fee.
I feel they should have stated that it's based on an average so that I would have moved more over. Instead they leave you just enough information to keep you in this endless loop of fees.
Up until XX/XX/2023 my average balance of all accounts with this bank was {$70000.00}, yet they still saw it fit to charge me fees on the smallest one.
I closed the small account today.
|
| 06/02/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Older American |
|
In XXXX of this year I would use my credit card/no interest bearing to make farm purchases such as fertilizer/seed on sale. It take 2-3 days to post on my account and then within a 2 week period I pay the amount off. XXXX for the second time this year punished me for using my credit card by lowering my score by XXXX from XXXX to XXXX resulting in receiving an higher interest rate on a pending new equipment purchase which is now on hold. Never late, pay in full early. This act is fraudulent that it punishes me with higher loan rates for wisely using my credit short term on sale items which is cost effective.
In the past XX/XX/XXXX I filed with the XXXX and XXXX reversed and added to my score? Same fraudulent act being conducted. Including incorrect credit history period.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Pa XXXX XXXX
|
| 05/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Web |
|
|
Hi,, I have a small checking account for years at Northwest Bank in XXXX XXXX, which I use primarily for paying charities. I had made a transfer from my main bank, XXXX XXXX, which I have done numerous times in the past to this account. The transfer was sent and deposited into my account. Then a few charges came through from the different charities and such and were paid. Three or four days later the transfer was reversed and all the payments were charged XXXX for overdraft. I went to the bank and spoke to XXXX who said she could reverse XXXX of the XXXX overdraft charges. I deposited XXXX that very day and received another overdraft the following day even though the account was now positive. I had no reason to believe the account was in the negative and feel it is a bank error and would like to please have all of the overdrafts refunded. Thank you XXXX XXXX
|
| 01/11/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Personal information incorrect
|
|
Web |
|
|
On XX/XX/XXXX I received a notice from XXXX XXXX who is the XXXX XXXX for Northwest Bank. They stated that I just got a disclosure which they did not send me for my review. Also there are discrepancies in the date which his letter was sent to me. She stated I open a loan on XX/XX/XXXX which would be {$81.00} for 14 monthly payments. In the same letter she stated that in XX/XX/XXXX which would before me even taking out a loan that I signed a privacy notice form. To me the information is erroneous and needs to be deleted ASAP. How can I sign a form months prior to even having a transaction. Im asking for a copy of my drivers license to verify my address that you had at signing. They did not even have my proper address. I would like this to be removed from my consumer credit report. There is information that is not consistent or legit and it should be removed.
|
| 03/24/2023 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Web |
Servicemember |
|
Northwest Bank attempted to rob me of XXXX $ I have a loan that matures on XXXX XX/XX/2023.
Today I attempted to pay said loan off, and requested the payoff number cost. They told me I owned {$40.00} in addition to the standard principal and interest. I told them that was impossible. They proceeded to indicate the additional {$40.00} was a fee for recording the loan payoff with the local government.
Unfortunately for them I actually have all my loan documents. The Recording fee is clear part of my Main loan closing costs. ( this was a line of credit and the security interest was held within the Main loan as is clear referenced in the LOC documentation ) I explicitly told them to calculate the current principle and interest to pay off this loan, which I then proceeded to pay.
I realize {$40.00} is a tiny fee, but I refuse to let them steal if from me.
|
| 06/14/2022 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Web |
|
|
Please see attached violations and proof within. This loan was instated as a refinance when in fact it was never financed before this XX/XX/XXXX in the name of XXXX XXXX This institution used Predatory lending acts as proven in the following statements acquired from the bank which were provided to me XX/XX/XXXX. This institution is in violation of TILA, RESPA UCR Act. Predatory Lending Act and several FTC Securities violation including usury and finance charges over and above the 36 % allowed by XXXX XXXXXXXX. Illegally created an Escrow then this institution attempted to XXXX me and threatened me with a Cognovit Note which is only to be used in Commercial Banking, and deemed illegal to be presented or attempted to used to defraud a residential consumer within the XXXX, Otherwise referred to as a Confession of Judgment. See attached.
|
| 07/16/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
This is a follow-up to complaint XXXX, as we did not receive a response as indicated in the CFPB online portal.
We called the CFPB in XXXX to check what was going on and were advised to call XXXX to resolve the matter. We've called and left messages multiple times, including both our home and work phone numbers, as well as the initial complaint number and have yet to receive a response.
At this point, in an effort to resolve this matter, we will agree to sign their document in order for Northwest Bank to return the {$3000.00} we over paid on interest on funds that were never borrowed.
While not fully satisfactory, we are not looking to make this more complicated than it needs to be.
Here 's hoping we can come to a quick resolution, so we can all move on.
Thank you, XXXX XXXX & XXXX XXXX
|
| 05/31/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Web |
|
|
I had a check run through twice. Check # XXXX ran correctly for {$650.00}, then ran again, incorrectly for {$670.00}. I wrote the check XX/XX/XXXX, they were debited on XX/XX/XXXX. Northwest Bank. I notified them of this error XX/XX/XXXX. They dont seem to care. I feel this is theft, and they should give me my money back. I was told that they sent the information somewhere for them to look into it. I dont know who is looking into. Every time I call and ask about it, they are very rude. USSCO Federal credit union was where the check should have been debited from. I contacted them, they said they couldnt do anything, because Im not a member. I have also contacted the company who received the funds, XXXX XXXX XXXX, I havent gotten anywhere with them, either.
|
| 12/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
|
In XXXX, i called Northwest Bank to make payment on the phone and the lady that attended to me told me she was having problem with her computer and she transfered me to the automated line to make payment. I made the payment.
Few days after checking my statement, i realized the automated line didn't record my payment.
XX/XX/XXXX, i received 30 day late payment on my credit. This mistake wouldn't have occured if their automated line recorded my payment that was made in XXXX.
I would like Northwest Bank to delete this late payment registered on my credit for XXXX since the payment was made before XX/XX/XXXX but their automated payment line didn't record the payment made in XXXX.
Your urgent response to this issue will be appreciated
|
| 04/24/2023 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
I contacted Northwest Bank in XX/XX/2023 to get a clarification on the amount owed for my monthly mortgage payment since the amount kept varying with no explanation. The customer service agent said someone would look into it and me call me back to explain. I did not receive an explanation. I contacted Northwest today because at least my last payment was credited incorrectly. And prior payments seem to be credited to principal or interest with no rhyme or reason. I was hung up on and lice chat ended several times today while trying to get answers. This company is unable to explain how my payments are credited. I'm concerned my payments will continue to be mis-applied and my loan will go into default. This is unacceptable.
|
| 12/31/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
|
XXXX XXXX XXXX appears to think we have an account with them, despite closing it in person about 4 years ago. After about 3 years of silence, all of a sudden in 2020, they decided we suddenly had an account with them again, despite no contact since our account was previously closed in person. We receive constant emails in the last 6 months under the guise we still have an account with them. I have contacted them and continued to request we are removed from their mailing lists and expressed concerns that they thing we are a current customer. I have received replies stating " it will be taken care of '' but nothing changes, and we continue to receive communications, primarily via email, from them.
|
| 11/02/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Can't close your account
|
|
Web |
|
|
someone made deposit that didnt go through and it wasnt me i did nothing to hthis account they refuse me any information nor let me close it.. i have been in out of the hospital and am unable to get to the bank. i have never made any transactions to this account since i opened it the balance should be 0 . i need it closed for they are charging me fees and i have no way of paying them and dont want it to go to check systems. i have told them i refuse to have this account open but they wont listen to me. I have the right to close any account at my discretion and it should be ) $ i did nothing to this account i have always been in XXXX XXXX never outside it
|
| 10/03/2023 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
I received a text from supposedly northwest bank.
NorthwestBank A transfer of {$650.00} was debited from your account. To check status click the link XXXX/Northwest To review or Decline immediately.
The phone number it came from is XXXX ( XXXX ) XXXX.
I do not even have a northwest bank account to begin with. This is defiantly someone phishing for information. I did not click the link because I should not have to if I do not even have a northwest account. I will be monitoring my regularly used accounts for suspicious activity.
|
| 12/11/2020 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
This account is being reporter as a " Charge off '' it was never charged off and the balance is paid in full. This needs to be removed and corrected on my credit report.
Account Info Account number XXXX Account status Closed Date opened XX/XX/XXXX Account type Secured Loan Balance on XX/XX/XXXX Loan Amount - {$10000.00} Payment Info Status Paid, was a charge-off Status date XX/XX/XXXX Past due amount - Original loan amount {$10000.00} Monthly payment
|
| 08/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
|
In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights.
15 USC 1681 Section 602 States I have the right to privacy.
15 USC 1681 Section 604 A XXXX : It also states a consumer reporting agency can not furnish a account without my written instructions.
15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
|
| 02/27/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Denied request to lower payments
|
|
Web |
|
|
I had a car loan with Northwest Bank that was charged off in 2015. However, the interest has continued to accrue, which means that the balance continues to increase. I have informed the bank that my income is solely derived from XXXX benefits, which subjects me to a perpetual hardship. I have requested the post-discharge interest be discontinued but the request was denied.
www.northwest.bank XXXX
|
| 10/17/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Report provided to employer without your written authorization
|
|
Web |
|
|
Improper use of my account in accordance with fair credit reporting act section 602 states i have the rights to privacy 15 USC 1681 IT ALSO states a consumer reporting agency can not furnish account without my written instructions under 15 USCS 166b a creditor may not treat a payment on a credit card account or loan under an open end consumer credit plan as late for any purpose
|
| 10/09/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Web |
|
|
At the beginning of XXXX, I questioned why my payments were being held instead of being applied to my mortgage. Ive also asked several times why I can not see the balance of my escrow account. I was promised follow-up, but no one ever reaches out to me. The customer service rep also could not tell me the amount. Why is this being hidden when it determines my payment each year?
|
| 02/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
Servicemember |
|
I was charged a Title fee in my paperwork from the dealership. The bank Northwest actually holds the tile but want me to pay this fee again to get a replacement Title.
If I am to pay this Title fee again Northwest Bank will need to refund me {$15.00}. I paid this fee once Northwest Bank is in procession of my original title.
|
| 07/08/2023 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
|
|
Web |
|
|
I came across some additional concerns that I notice, That Loan Number XXXX That this debt is already paid in full but I will pay the Loan if I can receive the original instrument of indebtedness in its original form, in exchange for payment in full of my obligation. as may be referenced by these statements.
|
| 08/12/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
Opened account via promotional notice met qualifying direct deposit and company is stating that promotion was expired but showed no expiration date and bank has since deleted the promotion.
The only requirement was to have qualifying direct deposit, as shown in attachment.
|
| 02/13/2023 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
|
|
This bank commented multiple violations, As a consumer they furnished me deceptive forms while creating a false belief .I would like to be reimbursement of what i payed to this company.This company has comment Fraud .By them doing this has damage my life for years.
|
| 12/03/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
Hi there they won't help out by having me open a account online because I ca n't drive to a XXXX XXXX XXXX there so they won't open a account there and now I need some assistance there form them to get a account open online my XXXX money is on hold
|
| 06/12/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I was harassed by some men from the XXXX XXXX region. They knew my family was on vacation and they said they were going to kill me and hurt my family first and they forced the paperwork to get the account to pay a lot of money to them somehow.
|
| 11/28/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
Servicemember |
|
The VA deposits my XXXX money into my northwest bank checking account on the XXXX of every month and Northwest holds my funds for a minimum of 3 days instead of the following day
|
| 01/26/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Web |
Servicemember |
|
Paid off vehicle XX/XX/2021. I was receive vehicle title within 15 days. It is approaching 30 days and I still have not received my vehicle title.
|
| 10/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Unable to open an account
|
|
Web |
|
|
I tried to open a account there they won't take the restricted off from it and remove it there I called and won't even give me the fraud dept
|
| 06/15/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
Fraudulent unauthorized inquiry as a result of identity theft is reporting to my personal credit report. On XX/XX/2021 Northwest Bank
|
| 01/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
I noticed a unauthorized car loan on my credit report that I never applied for.
|
| 01/30/2024 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Problem with fees charged
|
|
Web |
|
|
|
| 01/30/2024 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 01/04/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
|
|
Referral |
|
|
|
| 12/15/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
|
|
| 12/11/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
|
|
| 12/04/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 11/09/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 11/02/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
|
|
| 10/16/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Account opened without my consent or knowledge
|
|
Web |
|
|
|
| 09/19/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 08/13/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 08/09/2023 |
Yes |
- Mortgage
- Other type of mortgage
|
|
|
Referral |
|
|
|
| 04/24/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Web |
|
|
|
| 02/01/2023 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 12/18/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem when making payments
|
|
Web |
|
|
|
| 10/24/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Phone |
|
|
|
| 10/21/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 10/16/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Struggling to pay mortgage
|
|
Web |
|
|
|
| 10/12/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 09/13/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Title loan
|
- Problem with the payoff process at the end of the loan
|
|
Referral |
|
|
|
| 08/08/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Web |
|
|
|
| 07/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
|
| 07/22/2022 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Referral |
|
|
|
| 06/29/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 06/17/2022 |
Yes |
- Checking or savings account
- Savings account
|
- Opening an account
- Confusing or missing disclosures
|
|
Phone |
|
|
|
| 06/14/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 06/13/2022 |
Yes |
- Payday loan, title loan, or personal loan
- Installment loan
|
- Problem with the payoff process at the end of the loan
|
|
Referral |
|
|
|
| 06/03/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 05/26/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 05/18/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 04/28/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 04/18/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Phone |
Older American, Servicemember |
|
|
| 04/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Referral |
|
|
|
| 04/04/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Banking errors
|
|
Referral |
|
|
|
| 03/28/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 03/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Postal mail |
|
|
|
| 03/15/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Transaction was not authorized
|
|
Referral |
|
|
|
| 03/14/2022 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Referral |
|
|
|
| 03/07/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 02/25/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Web |
|
|
|
| 02/22/2022 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Postal mail |
|
|
|
| 02/20/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Referral |
|
|
|
| 02/08/2022 |
Yes |
- Vehicle loan or lease
- Loan
|
- Problems at the end of the loan or lease
- Unable to receive car title or other problem after the loan is paid off
|
|
Referral |
|
|
|
| 02/03/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 01/31/2022 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Problem when making payments
- Problem during payment process
|
|
Referral |
|
|
|
| 01/26/2022 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Phone |
|
|
|
| 01/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Postal mail |
|
|
|
| 11/16/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
|
| 10/29/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Phone |
Older American |
|
|
| 10/28/2021 |
Yes |
- Payday loan, title loan, or personal loan
- Personal line of credit
|
- Problem with the payoff process at the end of the loan
|
|
Referral |
|
|
|
| 10/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Company closed your account
|
|
Referral |
|
|
|
| 10/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Closing an account
- Funds not received from closed account
|
|
Referral |
|
|
|
| 10/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Credit inquiries on your report that you don't recognize
|
|
Web |
|
|
|
| 09/13/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Web |
Servicemember |
|
|
| 09/09/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Getting a loan or lease
- Fraudulent loan
|
|
Web |
|
|
|
| 08/04/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Referral |
|
|
|
| 07/30/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/20/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Non-sufficient funds and associated fees
|
|
Referral |
|
|
|
| 07/17/2021 |
Yes |
- Mortgage
- Other type of mortgage
|
- Applying for a mortgage or refinancing an existing mortgage
|
|
Referral |
|
|
|
| 07/14/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Phone |
Older American, Servicemember |
|
|
| 07/07/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 07/05/2021 |
Yes |
- Debt collection
- Auto debt
|
- Communication tactics
- You told them to stop contacting you, but they keep trying
|
|
Web |
|
|
|
| 06/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
|
|
| 06/09/2021 |
Yes |
- Vehicle loan or lease
- Loan
|
- Struggling to pay your loan
- Loan balance remaining after the vehicle is repossessed and sold
|
|
Web |
Older American, Servicemember |
|
|
| 05/13/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Cashing a check
|
|
Web |
|
|
|
| 05/06/2021 |
Yes |
- Debt collection
- Auto debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
|
|
| 04/23/2021 |
Yes |
- Checking or savings account
- Savings account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 04/19/2021 |
Yes |
- Mortgage
- Home equity loan or line of credit (HELOC)
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 04/14/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 03/03/2021 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Closing an account
- Can't close your account
|
|
Phone |
|
|
|
| 03/02/2021 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 01/19/2021 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 12/29/2020 |
Yes |
- Mortgage
- Conventional home mortgage
|
- Trouble during payment process
|
|
Phone |
|
|
|
| 12/15/2020 |
Yes |
- Debt collection
- I do not know
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
|
|
|
| 10/02/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Referral |
|
|
|
| 09/21/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Fee problem
|
|
Referral |
|
|
|
| 07/21/2020 |
Yes |
- Vehicle loan or lease
- Loan
|
- Managing the loan or lease
- Billing problem
|
|
Phone |
|
|
|
| 07/16/2020 |
No |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 06/26/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Phone |
|
|
|
| 05/29/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Referral |
|
|
|
| 04/09/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Postal mail |
Older American |
|
|
| 04/07/2020 |
Yes |
- Checking or savings account
- Other banking product or service
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 02/13/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Referral |
|
|
|
| 01/21/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Funds not handled or disbursed as instructed
|
|
Phone |
Older American |
|
|
| 01/10/2020 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem accessing account
|
|
Referral |
|
|
|
| 12/20/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem with a lender or other company charging your account
- Money was taken from your account on the wrong day or for the wrong amount
|
|
Web |
|
|
|
| 09/30/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Cashing a check
|
|
Referral |
|
|
|
| 09/24/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Problem using a debit or ATM card
|
|
Web |
|
|
|
| 08/27/2019 |
Yes |
- Mortgage
- Other type of mortgage
|
- Trouble during payment process
|
|
Referral |
|
|
|
| 07/01/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Managing an account
- Deposits and withdrawals
|
|
Web |
|
|
|
| 05/29/2019 |
Yes |
- Checking or savings account
- Checking account
|
- Problem caused by your funds being low
- Overdrafts and overdraft fees
|
|
Web |
|
|
|
| 04/08/2019 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
- Confusing or missing disclosures
|
|
Web |
|
|
|