New Era Asset Management, LLC CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
07/19/2022	Yes	Debt collection I do not know	Threatened to contact someone or share information improperly Talked to a third-party about your debt	TX 790XX	Web
New Era Asset Management has been contacting me numerous times a week and leaving messages saying that legal action will be pursued if I don't respond by XXXX pm EST and/or that I will forfeit any discounts if I don't respond immediately. I received multiple calls per day and XXXX voicemails were left from XX/XX/22 until XX/XX/22, when I spoke to XXXX XXXX. During the XX/XX/22 phone call, he told me that I owed an unspecified amount of money to an unspecified lender and that since they owned the debt now I needed to settle it ASAP. I informed XXXX XXXX that I had no idea what debt he was referring to since he gave me no details so I requested a debt verification letter. I provided my updated address for this purpose then informed him that I did not want to be contacted again about this matter until I received a letter verifying the debt ie original lender and amount. XXXX XXXX assured me that he would have the verification letter prepared and mailed to the address I provided. XXXX, XX/XX/22, I received XXXX phone calls from XXXX XXXX, who identified himself as a supervisor at New Era Asset Management. His message said, " Hi this message is intended for XXXX XXXX. My name is XXXX XXXX and I'm a supervisor here at New Era Asset Management. This is not a sales call or a solicitation. I'm contacting you today in reference to XXXX XXXX. This matter of yours was forwarded to my office and requires your immediate response. Please return the call as this will be documented as my first attempt to reach you personally. My direct number is XXXX. Call me back please & refer to file # XXXX. This is an attempt to collect a debt & any information obtained will be used for that purpose. Thank you. '' XXXX XXXX then proceeded to call : my mother, my father, and both of my brothers. He left the same message with all XXXX of them even though they have nothing to do with this debt. XXXX XXXX not only failed to provide a debt verification letter and honor my no contact request, he also disclosed personal and private information to all of my family members which caused them much worry and distress. Moreover, this company obtained a copy of my credit report using a hard inquiry which is completely unnecessary and which I interpret as an intimidation tactic since hard inquiries decrease my credit score. As XXXX XXXX is surely aware, if he needed to obtain updated contact info his company could easily use a service such as XXXX for this purpose.
07/08/2021	Yes	Debt collection Credit card debt	Communication tactics Frequent or repeated calls	OK 73099	Web	Servicemember
I received a voicemail on my XXXX voice line from XXXX XXXX leaving identifiable information about my debt. They said on the voicemail that it was file in his office with the file number and who the original creditor is. Then he called me on my main cell phone number. I answered and it was XXXX XXXX. He was not rude, but did not identify that he was with a collection agency, or even give the disclaimer " This is an attempt to collect a debt, any information obtained will be used for that purpose. '' He went full throttle into talking about the debt. I contested verbally over the phone the validity of the debt. They ignored that my valid balance was {$100.00}. He only wanted to discuss what XXXX XXXX XXXX sent over to him. I told him that my balance got down to {$100.00} and XXXX/XXXX tacked on a lot of fees to keep my balance high and this was not the first time they did this. I told him that I would settle for {$100.00}, he said he could not do that and then passed me off his supervisor who was quite rude and condescending. I told XXXX before I was passed off without notice that XXXX is still dinging my credit as of two days ago. He said they should not be doing that, but he did not seem concerned. I reminded the supervisor that he was in violation of the FDCPA, but did not tell him that what violation, just that I had been a debt collector for 18 years, and I am very well versed in the FDCPA. He said that the most he was allowed to give was 25 % discount. I told him that they bought the debt for pennies on the dollar and by offering this tiny discount was a farce, because they could offer more. He got really rude and refused to listen to a thing had to say and hung up. I want these violations addressed and fixed. These individuals have no training in the FDCPA or they act as if the FDCPA does not pertain to them. I have the recording of this call if needed to verify my claims. I am in a one party state.
07/15/2020	Yes	Debt collection Credit card debt	Communication tactics Frequent or repeated calls	AZ 85747	Web	Servicemember
The collection agency contacted my mother whom does not live with me or live in the same city as me about the debt, I never received a phone call from the agency prior to this, my mother is the one who called me about this. I received my first phone call and spoke with the man who was handling the debt case. He was very brass, not polite nor professional and aggressive while speaking with him on the phone. After this encounter, he has repeatedly called my mother and myself and the phone numbers would be from XXXX NY and then it would come from a number that is local and because my phone number is from a different state than where I live, the number would come from the same area code as my number so they are attempting every tactic to get intouch with me even though we had already spoke. On XX/XX/XXXX he called my mother and gave her my personal information and information about the debt. My mother contacted me and told me he called her. I immediately called him and told him it was against the law to give my personal information and the information regarding the debt to someone other than myself. The individual became very aggressive towards me and then started asking me how I pay my other bills and says " I am looking at all your information on your credit report and nothing is late, so how do you pay your bills? '' I explained that I have been very sick since XXXX and on a leave of absence for work and paying this debt was on the back burner just like those affected by Covid-19. This individual started accusing me of fraud and I clearly stated that he is not to contact my mother again and I hung up on him.
11/10/2022	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	TX 758XX	Web
New Era Asset management has been harassing me. They have been calling non-stop and harassing me and my " associates '' trying to find me. on XXXX I called them and asked why they were calling. They told me that it was because of some kind of money I owed to some other company. I requested them to send to my address the exact details of the money I supposedly owed and the original contract that I supposedly signed. Once I received that in the mail, I told them that I would then work with them if it was valid and resolve it. The debt that they mentioned is not listed on my credit report, and I am suspicious that this is money that I actually owe. I requested that they stop harassing me at work and that they stop calling my known " associates. '' Today on XX/XX/10 they called another known associate looking for me. I am again now requesting that they quit calling and harassing me. If they want to communicate with me they need to send the original documents of the " debt '' and who I owe. They are continually harassing me. They need to stop. I have already requested that they not communicate with me during XXXX and to send me what exactly I owe and the original documents in the mail.
02/04/2020	Yes	Debt collection Credit card debt	Communication tactics Used obscene, profane, or other abusive language	WA 99354	Web
XXXX XXXX with New Era Assests called me on XX/XX/XXXX at XXXX. I called back shorly after and spoke to him about my debt. I advised him I would like to make a monthly payment arrangment for $ XXXX/month to pay off my debt. He was very rude an upset about this amount. He told me that they could try to do that with a automatic payment, but probably couldn't do that little of an amount, it would have to be {$160.00}. I told him I could call back on XX/XX/XXXX to make a payment, but that I didn't want to set up an automatic withdrawal. He got extremely upset, told me he would go back to his client to let them know I was unwilling to work with them, and then hung up on me. I am willing to pay back the money, and am only able to do {$100.00} at the moment, but have been advised not to do automatic payments. I was appalled at how rude I was treated, and have never been talked to like that by a debt collector. They are also contacting family of mine that was NEVER approved or written down on my account.
06/27/2023	Yes	Debt collection Other debt	False statements or representation Impersonated attorney, law enforcement, or government official	LA 70506	Web
A representative from the company called me and when I called back because I didnt recognize the number stated they were calling me about a loan with XXXX XXXX. I asked him was he sure he had the person and then just proceeded with the call. He stated he had a check I had for a loan and when I asked him to send he said they would but lets resolve the issue. I explained to him i and never heard of him or his company and he then stated they were on my credit report. I told him that was not correct and he then ran an inquiry on my credit report with out my permission. He stated I have given them pro mission and that was not the case because I have never heard of the company. When I told him I was recording the call he then hung up and they refused to answer my calls. I then pulled up my credit report and it was an inquiry for this company on my report. I tried calling them several times and they just sent me to voice mail.
09/29/2016	Yes	Debt collection Credit card	Communication tactics Threatened to take legal action	NY 109XX	Web	Servicemember
XXXX ( XXXX ) from New Era Asset Management has called my workplace on the unsecured line, called other phone lines in my name, very aggressive nature and states he was told to contact me for a complaint filed in XXXX County for a debt that I owe. I have not received any written documentation from his company regarding the debt or a chance to call them with a resolution. I am recently employed after being laid off 2 years ago and along with caring for my XXXX sick mother and also dealing with my own health issues, I have fallen behind with a lot of debt and will need 3-6 months to get caught up. XXXX states that the " smart '' thing to do would be to call him back. He also states that he knows where I work- this statement implying a threat to interfere.
09/08/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Frequent or repeated calls	GA 30047	Web
Receiving multiple repetitious collection calls from collection agency on my sons account that is in collections with New Era Asset Management. Called me XXXX/XXXX/16 at 4 separate times from XXXX different numbers XXXX and XXXX between XXXX and XXXX. On all 4 calls received during that 8 minute period, no messages were left requesting a call back. 4 calls from a collection agency in 8 minutes is collection harassment. Especially since no messages were left. In addition, this collection account is actually in my sons name, but he did approve for me to speak the them on his behalf. I spoke with them 2 days in a row in attempt to resolve the collection account balance, but there is no need to continuously make harassing repetitious phone calls.
08/06/2019	No	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	FL 32822	Web
I got a message on my voice mail this morning. This is the transcript : " Hi this message is intended for____in regards to___ My name is XXXX XXXX I'm with new era asses management. This is not a sales call. Please return the call at your earliest convenience. Mr.____ for whatever reason I have your number on file here as a contact number for____ I have a matter of hers that was forwarded to my office that requires an immediate response. I can be reached directly at ( XXXX ) XXXX Calling back please refer to file number XXXX I will be in the office today until XXXX eastern time. '' The person called myself and my husband and are trying to collect from my mother in law. According to her she does not owe anything to any credit agency.
04/22/2022	Yes	Debt collection I do not know	Communication tactics Used obscene, profane, or other abusive language	AL 35805	Web
Makes frequent repeat phone calls throughout the day, has done two phone calls back to back. Consistently contacted other parties seeking location information after having my contact information and refusing to send written notice to my address. Called my place of employment and refused to end phone call after I stated that I was at work and continued to pressure me to stay on the phone waiting for an email to come through after stating multiple times that I was at work. Caller used a very demeaning tone and continued to pressure me in to a conversation while I work in a hospital setting. The company clearly uses scare tactics in their communication efforts with me and the other parties they are trying to involve.
02/16/2022	Yes	Debt collection Credit card debt	Communication tactics Frequent or repeated calls	KS 660XX	Web
Over the past 2 days, XX/XX/XXXX & XX/XX/XXXX, I have received 5 calls from New Era Asset Management ( XXXX XXXX ) seeking restitution for a past due credit card bill. But, I have been harassed by one individual, a " XXXX XXXX '', who evidently works for this company. He called me all 5 times : 2 separate voicemails and 3 direct dials. I called the company back and settled the debt, closing the account. However, this is a complaint of the excessive calling which I have received. I feel that this is credit harassment by New Era Asset Management. On XX/XX/XXXX, I filed a report with the XXXX XXXX XXXX, XXXX, New York, requesting that no further contact be made to me by New Era Asset Management.
11/13/2017	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	GA 30060	Web
XXXX at New Era Asset Management calls me with back to back calls while I am at work. He is aware I work in a XXXX XXXX for a XXXX XXXX XXXX XXXX. He continues to call and does so without leaving any gap. He also called the main call line and informed a coworker they needed to speak with me. That is strictly against the rules and is common knowledge that you can not take personal calls in a XXXX XXXX. I was approached by management for the infraction and advised I can not let it happen again. This is unacceptable behavior that needs to end. I have been forced to turn my phone to silent and lock it away so if I have an emergency I will not know until I have a break.
06/13/2018	Yes	Debt collection Other debt	Communication tactics Frequent or repeated calls	TX 77007	Web
For the past few months I've been getting calls many times throughout the day. They never leave a voicemail.I have a busy schedule and its hard for me to answer calls. They have reached out to every single family member, my in laws and even people that I don't associate trying to reach out to me. My family members and myself feel harrassed for all these ongoing calls. At first I waited for at least something to come in my mail regarding this debt but never received one. I do not feel comfortable giving my information over the phone to someone that can not provide any proof, especially if I can not find a website of them.
08/30/2020	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Information belongs to someone else	TX 79904	Web	Servicemember
On XX/XX/2019 XXXX-XXXX add a derogatory mark on my credit report per XXXX XXXX. Upon, further research, this account was transferred/sold and I am no longer responsible for the account. Debtor 's creditor did not verify this collection. Also, there was No written form of communication, contract, or signature for this accused debt at all. A bill without a signature does not validate the debt and anybody can send a bill and say it's mines. According to the FCRA. NEW ERA ASSETS has violated my rights as a consumer and i'm requesting legal action to remove this account immediately.
12/19/2016	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	CA 94544	Web
I received a call from New Era Asset Management asking if I knew XXXX XXXX. I asked how they got my number as I am not XXXX XXXX but am related to a XXXX XXXX. I Asked why they were calling me and they asked me to pass on a message. I said no ( not so politely ) and they hung up. I called back and spoke to the same person XXXX XXXX XXXX XXXX that had just called ( this time politely ) and asked them never to call back, and he hung up on me. I am afraid they will continue to call me XXXX XXXX XXXX XXXX on my work phone to try and collect a debt that has nothing to do with me.
03/10/2020	Yes	Debt collection Other debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	KY 41051	Web	Servicemember
New Era Asset Management called family members and friends and left voice mails on XX/XX/2020 XXXX EST about my situations. Beside by being harassed and intimidation by this company they are now the embarrassment from them telling family and friends is unacceptable. Some how this company has access numbers illegally of family and friends that I have not gave out and they have called. They also used these tactics earlier in the year also and I left a message not to call the other numbers they used.
09/10/2020	Yes	Debt collection Credit card debt	Communication tactics Frequent or repeated calls	OR 97211	Web	Servicemember
On XX/XX/XXXX and XXXX, 2020 At XXXX this debt collector called and reveled personal information of the nature of the debt owed and also the original debtors information on an unidentified voicemail line. This voicemail service was not identified as belonging to me and reveled personal information that should not be shared with others, violating my rights to privacy and FDCPA. These voicemails have since been saved as evidence.
05/13/2022	Yes	Debt collection Payday loan debt	Threatened to contact someone or share information improperly Contacted you after you asked them to stop	FL 32309	Web
XX/XX/2022 - I have disputed this " debt '' in writing, and over the phone with XXXX XXXX XXXX, with New Era Asset Management ( XXXX ). I have repeatedly asked him not to contact anyone other than myself, and he calls other family members leaving harassing voicemails on their phones. This is for a fraudulent payday loan company that I have never had any contact with, yet this person continues to harass me and my family.
09/10/2020	Yes	Debt collection Credit card debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	TX 75067	Web	Servicemember
Collection company called my cell phone 2 times without verifying that this was my number and they left a detailed message on the name of the creditor that I owed money to. They also called my place of employment and left the same detailed message on a voice mail without verifying that was me. They also called my brother and gave him information.
12/06/2018	Yes	Debt collection I do not know	Written notification about debt Didn't receive enough information to verify debt	NY 12901	Web
Received a call about a charge off and I requested written documents 4 times in the conversation and every time changed subject only wanted me to send my bank statement and pay XXXX. I wrote an email to the company requesting information with no response and today they pulled my credit file. They are calling my job my family and my friends
06/19/2019	Yes	Credit reporting, credit repair services, or other personal consumer reports Credit reporting	Incorrect information on your report Account status incorrect	OH 43228	Web
I settled the account with new era assets for the amount of XXXX and it is still showing up on my credit my report and negatively affecting my score. On my credit report its showing as a collection from XXXX XXXX. But was then taken over by new era assets.
07/18/2022	Yes	Debt collection Other debt	Threatened to contact someone or share information improperly Contacted your employer	SC 29615	Web
On XX/XX/2022 New Era Asset Management LLC first contacted my employer before they contacted me about a debt that was settled three years ago and then they ran my credit as a hard quarry without no permission before the Company bother to reach out.
10/27/2017	Yes	Debt collection Credit card debt	Communication tactics Frequent or repeated calls	NY 14450	Web
They have repeatedly have called my work and now have called my teenage kids and have scared them tremendously. They have called every day for the last XXXX months and as of XXXX/XXXX/XXXX called my kids.
11/13/2017	Yes	Debt collection I do not know	Written notification about debt Didn't receive notice of right to dispute	GA 30060	Web
I am being contacted by New Era Asset Management about a debt. They have been calling for weeks while I am at work yet I have not received a written notice of the debt or the option to dispute.
11/22/2019	Yes	Debt collection Other debt	Communication tactics Used obscene, profane, or other abusive language	NY 11223	Web
Collector has used an abusive/rude language/tone when have tried to contact me regarding an account with XXXX XXXX. They have called from XXXX and XXXX
11/26/2021	Yes	Debt collection Credit card debt	Threatened to contact someone or share information improperly Contacted your employer	NC 270XX	Web
New Era Assets has called my work and family members for a debt that I have paid on from another collector
09/13/2023	Yes	Credit reporting or other personal consumer reports Credit reporting	Improper use of your report Credit inquiries on your report that you don't recognize	MS 39153	Web

09/08/2023	Yes	Debt collection I do not know	Communication tactics You told them to stop contacting you, but they keep trying	NM 88005	Web

02/23/2023	Yes	Debt collection Payday loan debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	SC 29303	Web

08/22/2022	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	AR 72034	Web

06/21/2022	Yes	Debt collection Payday loan debt	Communication tactics You told them to stop contacting you, but they keep trying	CO 80602	Web

02/18/2020	Yes	Debt collection Medical debt	Took or threatened to take negative or legal action Threatened to arrest you or take you to jail if you do not pay		Phone

10/11/2019	Yes	Debt collection I do not know	Threatened to contact someone or share information improperly Contacted your employer		Referral

08/08/2019	Yes	Debt collection Other debt	Communication tactics Used obscene, profane, or other abusive language	NY 11727	Phone

01/14/2019	Yes	Debt collection Other debt	Threatened to contact someone or share information improperly Talked to a third-party about your debt	WA 98270	Phone

01/05/2019	Yes	Debt collection Credit card debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	NH 03801	Web

11/21/2018	Yes	Debt collection Credit card debt	Communication tactics Frequent or repeated calls	CA 92374	Web

10/23/2018	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	TX 76002	Web

10/19/2018	Yes	Debt collection Credit card debt	Communication tactics You told them to stop contacting you, but they keep trying	GA 30076	Web

10/10/2018	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	GA 31328	Web

06/30/2018	Yes	Debt collection I do not know	Communication tactics Frequent or repeated calls	TX 76002	Web

01/16/2018	Yes	Debt collection Other debt	Communication tactics You told them to stop contacting you, but they keep trying	MS 39705	Web

11/30/2017	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	NY 11780	Postal mail

07/28/2017	Yes	Debt collection Credit card debt	Threatened to contact someone or share information improperly Contacted your employer	TX 76086	Web

06/19/2017	Yes	Debt collection Credit card debt	Threatened to contact someone or share information improperly Contacted you after you asked them to stop	OH 45701	Web

05/16/2017	Yes	Debt collection Credit card debt	Took or threatened to take negative or legal action Threatened to sue you for very old debt	OK 74012	Web